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Don of Sachse TX (07/04/08)
I bought a RVS4000 router from Linksys for 150. After I purchased it, I found out that it was 8 times slower than the specs printed on the box and also failed to properly handle FTP traffic. Linksys support says, that router is not supported, call your ISP. Switched to a D-Link router for another 150 and everything worked fine right out of the box.
I lost my 150. Steve of Aloha, OR June 18, 2008
Steve of Aloha OR (06/18/08)
While installing a new Linksys Wireless-G Printer Server (WPSM5G), I ran into some trouble and needed tech support. I had two experiences, one good, and the other unbelievably bad.
With a printer server, in addition to setting up the server device, I needed to set up each PC and Mac to access the printer through the server. My first effort was with my Windows Vista PC. I needed tech support, and Linksys came through for me. With some direction, I was able to get the PC to print across my wireless network to the printer attached to the Linksys server.
The Mac was another matter. The installation CD that came with the WPSM54G works only on PCs. I poked around on my Mac and tried the Printer SEtup Utility. It offered me a variety of protocols to use. I called Linksys tech support again, and asked which protocol to use. I was told the product wasn't compatible with the Mac. I asked what protocol the WPSM54G used, and the tech put me on hold to consult with a higher power. When he came back he said that since the product was incompatible with Mac, he could answer none of my questions. I was stunned. I ended up experimenting for an hour and was able to get the server working with the mac. Linksys, if you read this, I'll sell you the solution for 50K.
Linksys WPSM54G costs only 100, so the economic damages would have been minimal for me. I'm concerned that Mac users wanting a print server might choose Linksys thinking that it might work with a Mac. The box is not clear about this. The software and, evidently, the customer support, is focused strictly on PCs. This could affect thousands of Mac users. Derek of Frederick, MD February 27, 2008
Derek of Frederick MD (02/27/08)
The technical support process of Linksys is horrible, terrible, frustrating, and absolutely unacceptable in every way. I use, and have provided my clients with, Linksys devices for years, having better than average success with their products. With technology, I understand and respect issues with hardware and software, etc. However, the Linksys technology support is, did I state, poor! Lucky for them they use VoIP, because their phone charges would create a business change otherwise. Each call is not simply a long wait, but includes an initial technician who creates the case, adding additional time, who eventually is only able to transfer ('route') your call to the proper technician. For my problems, I find there is a 'special' VPN router level, off site, who handles those calls. Bottom line: If you have 45 minutes, the ability to share your information, and the patience at being put back on hold (for another 5-10 minutes) in order to get you to the correct technician, you're hired. With all of the voice prompts, the correct technician should be waiting to take the call. Business 101: Customer Satisfaction - without a customer, you have no business.
I have spent hours (days) of work time on hold... opportunity cost. I have spent hours (days) of time on reconfiguring products to their specs, only to find the device STILL does not function properly. I have carried countless days of anxiety, frustration, and anger, at a QuickVPN being anything but quick. I have lost clients due to Linksys products. Ian of Toronto, OTHER December 4, 2007
Ian of Toronto OTHER (12/04/07)
I was connected to the Linksys customer support line by my ISP, Bell Sypatico to get the passcode/key for my Linksys router (14 digit code). My internet is through Bell DSL modem and Linksys wifi router. I provided them with personal details to confirm the account. The call representative then asked for the model number and serial number. I confirmed the router and switch port model information. He put me on hold to look up the information. I was told hat model is no longer under warranty and that it would be 29 for this information.
On principal I couldn't pay this tax. I was asking for a code which I owned because I bought the router and this was the original code they set up. This was not a technical support issue. It was a 14 digit code that they have on file. Our copy of the ISP Manual was misplaced. Without this code two of our home computers cannot get on line. I refused to pay. I asked to speak to his manager and twice he cited me company policy.
Cannot access broadband connection which costs 50 per month. Keith of Covington, LA December 4, 2007
Keith of Covington LA (12/04/07)
I purchased a Linksys router WRT350N from Best Buy and have had nothing but trouble. After 6 calls to Linksys and over three hours on the phone trying the same tired set of procedures to fix the situation, I was finally told I had a defective product and that I would have to call customer service (not open at night) to receive a replacement....IN ABOUT A WEEK.... I waited an excessive amount of time just to talk to the technician and was guided by what seemed to be guide book procedures without an understanding of the issue at hand. I will take this loss and don't plan on purchasing any Lynksys products in the future.
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