Complain about a product or service

Linksys

Gina of Mount Vernon NY (09/28/08)
I've neeeded to call Linksys tech support a couple of times (through no fault of their own) to resolved the problem with my router. I just got off the phone with one of their reps, and although he did help me resolve the issue, i ever have a problem again I'd rather spend the 100+ to get a new router from a different company than have to put up with their rude, arrogant reps again.

I was literally laughed (more than once) and I could hear the rep whispering to one of his colleagues. I dreaded making this call for this reason, as I've never had a pleasant experience with their tech reps, and after this, I never will again. I'm done with them.

Heather of Milton Keynes, OTHER September 22, 2008

Heather of Milton Keynes OTHER (09/22/08)
I purchased a DMA2100, media extender. Having followed all the instrctions to connect this to our wireless network and failed I called tech support. The first technician had never heard of the product, a second one read the manual to me over the phone, no easy when English was not his native language, a third one said the product was faulty and I would have to return it to the warranty centre in the Netherlands at my own expense.

First I needed to fill in their online form, unfortunately the product was not in their database so unable to proceed I had to phone back. The supervisor I spoke to was off hand, unhelpful and had as much customer service training as my cat. I was supposed to receive email confirmation of shipping etc, the emails are unintelligible.

Hours of wasted time and effort. Hours of frustrating telephone calls. Shipping costs to return a faulty product. A desire to never own a Linksys or Cisco product.

Greg of Potomac, MD September 1, 2008

Greg of Potomac MD (09/01/08)
Buyer Beware! If you purchase a Linksys product, assume you are on your own and that the company will be non-responsive. Trouble shooting a VOIP line, the company suggested that I update the firmware on my Linksys router. Called Linksys technical support. After one hour on the phone with Linksys technical support, my fully functioning router was rendered useless by the technican's actions.

When I tried to get a replacement, they insisted on my faxing a receipt. I insisted that if they broke the router (which was not in dispute), why should I have to prove the purchase date for my product? Hours were wasted trying to get a solution, supervisor phone calls promised never returned, and endlessly going through the same loop because one department wasn't talking to the other. I sent two letters to Linksys corporate headquarters--both went unanswered. Again, buyer beware. You're on your own if you have any problems and Linksys doesn't stand behind their service.

Purchased a new router. Will not be purchasing another Linksys product. And I have had many Linksys products.

Andre of Thornhill, OTHER August 14, 2008

Andre of Thornhill OTHER (08/14/08)
Linksys is continually selling products that do not perform as advertised. They claim to have features that don't work and this is happening with all of their new products. Linksys should not be allowed to sell products like this! The latest product I purchased is WRT600N and I demand a refund as I was lured into buying this product under false pretenses (that it actually works properly). I am considering pooling all the users together for a class action lawsuit.

I posted my grievances on the Linksys company website only to be banned from using the site. Is this how to treat a customer with legitimate complaints about a faulty line of products? I think not!

For 2 months now I have had horrible connectivity as a result of this product and after spending over 200 I cannot afford to keep purchasing hardware that does not work. This is the 5th product from Linksys which does not work as advertised. This has cost me hundreds of dollars in lost productivity and troubleshooting time. Linksys should be forced to pull the following products from the market as they do NOT perform as claimed: WRT350N, WRT600N, WRT610N, WRV54G, WRV200, WRVS4400N

Justine of Charlotte, NC July 17, 2008

Justine of Charlotte NC (07/17/08)
I have tried three times - total of 10 wasted hours - to try and hook up a Linksys router. All I can say is I have never had such horrible experiences. No only would they NOT transfer me to someone in the US who could speak English, they claimed there was no one in the US that could help me.

The excuses for the router not working range from 1. my laptop was too close to the router; 2. My laptop was not configured correctly 3. I need to hold while the rep talked to their supervisor. Trying to understand the rep each time was a nightmare - I constantly had to have them repeat what they were saying and then they would get angry. Bottomline is the router is being returned and I sincerely hope Linksys goes bellyup and soon! Buy one at your own peril.

Total mental frustration - blood pressure up by 100 points, what more can I add?

Don of Sachse, TX July 4, 2008

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