Linksys

The rule of business for Linksys is clearly straight from PT Barnum: "There's a sucker born every minute!" We had a breaker fail. When I restored the power, I was able to connect my PC, but not the kid's. We made the mistake of calling Linksys for assistance. They kept my son on the phone for 40 minutes (my minutes). They told him they had to take over my PC by remote. After ** him for 40 minutes, they said they would have to charge me $100 to restore their connections! The guy claimed it was a good deal and that other companies would charge $200!

At this point, I took the phone from my son; and basically, well, ripped him a new one! I'm sorry, but I am from New Jersey; and true to our reputation, we possess a more-than-healthy cynicism with regard to being ripped off! If this guy was in the U.S., he wouldn't make it from his office to his car without having the snot beaten out of him! He's the best argument I've seen yet for the second amendment. Perhaps, he ought to learn what that is. Why, in God's name, is this considered a legitimate business?

Oh yeah, I almost forgot. My ISP walked me through my problem in 3 minutes. It seems all I needed to do was hold the reset button for 25 seconds and reset the password. Can you say, con artist?

I recently moved and had brought along my Linksys wireless router to set up at my new apartment. It has never given me problems before and I thought it'd be effortless to set up again. Instead of getting a third party to help me set it up, I thought it'd be the easiest to just call Linksys customer service. I actually went to their site first, followed the steps as much as I could to try and set it up myself but then it said I needed to download a firmware on their website in order to setup my Wi-Fi but it couldn't open. So from then on, I called their tech support.

I was told that they would have to charge me $29.99 for the tech support call because I was out of warranty. I was genuinely puzzled because it wasn't that my router wasn't working, I couldn't open the firmware they provided. They told me that in order to help troubleshoot, I had to pay the fee. I pretty much said, "Fine, I don't need it and I'll do it myself."

I searched online and found tons of free advice on how to set up the wireless. After some trial and error, I managed to get it working. It would've been totally great and fine with this, except I then received a follow up call from them. They noticed I had called and wanted to follow up with me but gave me the exact same spiel from earlier. Basically, they still wanted to make the $30 off me since they were assuming I wasn't able to fix my problem. I explained the situation again as best I could and said it's not a hardware problem, it's not a software problem, I literally just wanted to find out why their firmware wasn't working and additionally. If I had to pay them every time I had to set up my wireless, basically if I ever had to move, I'd have to continually pay them. The technician pretty much just replied that he didn't want to argue with me and hung up.

I think it's not a very good business concept to charge a flat rate of $29.99 for something so simple that could be fixed in less than ten minutes and by someone that's not an advanced computer user. If they absolutely have to charge for tech support, then they should evaluate each case and decide if it's really worth the $30 that they're making off everyone. I will not be recommending Linksys to anyone ever.

Wireless router (e1200): I ordered a wireless router over the phone on 3/22 and was asked if I wanted to pay extra for overnight shipment. I said yes, and I was promptly charged. I didn't receive the router the next day, and when I called, they said, "Well, it's overnight once the order is processed, which could take a couple of days." I told them I was misled then, and I immediately cancelled my order (I was furious).

I went out and purchased a router. Since they have not credited me back my money, they sent me tracking info on my order and they have the wrong address (even though I spelled it out twice to the person I was talking to). I keep calling, and I am on a voice mail system that always takes me back to the beginning. So I just start punching in random numbers until the system by default sends me to a person who can help me. So they "transfer" me, and I am on hold so long that I finally gave up. Terrible, terrible, terrible service. I want my $60 back!

My Linksys WRT300N router stopped allowing my wireless computers to connect to it. After rebooting it several times, I called Linksys support at 800-778-9521 (Perry) and he said he could fix the problem for $19.99. Desperate, I agreed. That was my mistake. He made two small changes to the router--changed the RadioBand to "auto" instead of standard and changed inscription from wpa-personnel to wpa-2 personnel. This appeared to work so for two changes on an already working router for $19.99 that took less than a minute to do.

Less than an hour later the wireless devices stopped working. I called back and got Perry again. He basically blew me out. And why shouldn't he? He already got his $20 and pretty much told me it was my ISP now.

I will buy another brand of router now before I spend $1 for any Cisco/Linksys support. According to the technician (Perry) this information is not available on the website but is provide for a fee from Cisco. Seems this happens about once a year, almost like its timed or programmed into the router. Seems a very poor business plan to fake an issue for support.

I took an update my router prompted me to and it wiped everything and wouldn't take my password. After an hour with some Indian support, they said it was a problem with my network and they could fix it for a charge. Everything worked fine until I took that update, asked for a supervisor and got the same thing. I would rather buy another brand router than pay them. After 30 minutes, I fixed the problem without their "help."

I did a firmware upgrade on my WRT110 and then discovered that Linksys/Cisco had inserted spyware in the firmware release. My computer will no longer display 404 error messages (needed, as I build web pages) but instead it causes all browsers to redirect to a websearch.linksys.com page powered by Yahoo. There is no way to turn this off in the router's settings and after contacting Linksys/Cisco, I was told that for $29.99 to $39.99 I could work with technicians to remove it. It turns out this malware is a common complaint with other customers and Linksys/Cisco has inserted this into the firmware upgrade which hijacks portions of your browsers. This was done without the consent of the computer owner or the forewarning of the company.

Inserting hijack code and sending packets back to Linksys with my information cannot be legal. Inserting malicious software in a firmware package and then telling me I have to pay 30-40 bucks to try and remove it is definitely not legal.

So I am on my 5th Linksys router. In 3 years, this one only lasted a year, and then I got refused tech support. I had a feeling I had a time bomb on my router that went off to stop me from using it. Now, I cannot even access it. It is locked down, and PW won't reset of course.

It was not broken; it saw everything on my network and yet still no connection. Wires and internet worked fine otherwise. Oh, so I went to tech support chat, and they asked me for my SN, of course. Then they prompt me with "It's gonna cost you $29.99 or $39.99 for the tech support." $10 less then a new router that you got with a 1-year warranty instead of 6 months of trash. Your tech support is horrible and are uneducated foreigners. We all know this now!

So much for hiring someone capable. Anyways, this company has screwed around enough. After much support and such that I have provided to your products, the return was that you refused to help me with your products. The WRT120N stopped working exactly 1 year out of warranty. I don't believe in coincidences. Nice scam of a company you got here. And I am taking my self and my customers elsewhere, if you are not willing to stand behind your products. Microsoft tries harder than you.

I am only guessing by the accent of the person we spoke to that we were dealing with someone in India, Pakistan, etc. We recently changed wireless network providers and had to contact Cisco support (Linksys). They were very helpful and we had our wireless hooked up within an hour. However, about two hours later we received a phone call from someone (same sort of accent) telling us they could see there were many viruses on our computer and that we needed to go to their website so that they could fix this.

I'm not a very trusting person, so I asked for the person's name, phone number and the company that he worked for. He hung up. It may be a coincidence that this happened on the same day I had to work with tech support from Cisco, give them our home phone number and pay $39 for their help, but I am very worried about having given the tech support our credit card information. Has anyone else had this happen? Should we cancel the credit card? So far I'm just checking our account on a daily basis, but I may only feel safe if I cancel the credit card.

I bought a router from Cisco, made in China. The router has slowed my computer down. When I try to get help on this the web site it is useless and so I tried chat. That was also useless and time consuming. Made in China, outsourced for help to a foreign country. Shame on them!. No wonder our country is in such bad shape. They are selling out our country. All so they can put a few more bucks in corporate's already full, pockets.

I purchased a Linksys router one year ago. I have, on multiple occasions, attempted to connect my laptops via the wireless router with no success. I purchased one time support and did successfully connect one PC and then was unable to successfully connect any other PC to the router. I was then asked to purchase Network Magic. Why should I have to buy additional software to connect my PC's to your router when the purpose of the router is to provide wireless access? That was my response.

First, this kills the earth by selling more IT products and requiring people to prematurely replace routers it is creating more IT trash and filling our landfills. So there should be a fine for their carbon footprint and that their dishonest business practices are affecting the earth. Second, it is just plain dishonest to sell a product that does not work and then essentially not support your customers in using the product. In my case I purchased a top of the line model at over $200. And it never worked for me consistently, total junk and ** support. This last time, they just disconnected me from chat support because I was out of warranty.

I have bought the Linksys router to use in my house about 4 years ago. During this time I have many trouble with this equipment finally I gave up and hooked my laptop directly to the modem. This weekend I tried again to connect the router that I have. The CD was giving me trouble so I call Linksys technical support. When I call the scam technical support they told they were not able to help me because I had the equipment over 3 years and in order for them to help me I would had to buy a 6 month technical support plan for $39,00 in order to make my equipment up to date. This is ridiculous! At any time when I bought this product they told me that I would have to spend money in a plan in order to equipment working. I will never buy any Linksys product again. What Scam!

Linksys router and 1 year warranty service charge. On August 10, 2010 I called Linksys for Technical Support. I spoke with a technician and told him my problem that I have changed my landline phone service provider from T-Mobile (VOIP) to Vonage (VOIP). I told the technician I need to remove the T-mobile router in exchange for Linksys router so I can use my computer and phone. I had this guy name Mark. He check my router and told me I am out of warranty that I need to pay $39.95 but them he did help me for free with my problem provided I purchase a new router E1000-RM (refurbish router) cost around $49.95.

The new router arrived around 08/14/2010. On September 7, 2010 I called the Linksys tech support to install my new router. I spoke to Toby the technician I told her that I need to install my new router. She asked me if I have a case no. I said no but I told her Mark the technician had helped me on August 10, 2010. She asked me what my phone number is. I gave her my phone number, from there she traced the history of my case. The first thing Toby said to me upon knowing my history is that the router I purchased and my operating system is not compatible. In order to use the E1000 router you need to upgrade your operating system to Window XP, Spec. 3. I Told her why in the hell did your Tech Support Mark recommended me to buy E1000 if it cannot be use into my computer? Toby said I apologized. Them if this E1000 cannot be use, I would like a tech support for my Dell Computer, She said in order to have support I need to pay $39.95 for one case help. I debated on the price for just one simple help and be charge $39.95 that's expensive. I asked her what if I have one-year warranty Help Support how much would it cost. Toby said $69.95. Okay I will take one-year warranted instead of one time help support.

Toby had transferred my call to Lloyd from another 3rd party Company "RIX Support." We started troubleshooting my computer problems. First I mentioned to him that my Dell Computer cannot access any website. He trouble shoot the problem and "voila" it then work, next thing I told him is that I need an Anti-Virus protection. My Anti-Virus protection Mc Afee had already expired. He tried to install AVG but it did not work, then he tried AVast it did work. Note: The next day after Lloyd troubleshoots the problem on my Dell Computer, it crashed. Someone sabotage my program, it had virus so I decided to turn it off.

After troubleshooting the problem on my Dell Computer I told him I have minor problem with my Apple Computer. Lloyd told me that he will transfer me to Tech Support for Apple but before transferring me he told me that I am only entitle to 3 cases for tech Support and the one year warranty will expired. I told him what good is it to have one-year warranty if I can only use it 3 times. He said, I am sorry but that is how it works. This is a rip-off to pay $69.96 for 1 year warranty. I told Lloyd, I will just call Apple Tech support to troubleshoot my problem since I have 3 years warranty with them. I told Lloyd that with my Apple Computer, anytime I call them for problem they are there to help me even you asked 2 or 3 or more help.

On August 24, 2010, I placed an order at Cisco (Linksys) I ordered an e3000 wireless router. Mel was the name of the sale rep that placed my order, the call was placed at 07:53 pm, with service issues. Mel claimed alleged delay in completing service by deliberately entering my information wrong even though I had asked him to confirm, he did without a mistake. In addition, he misled me about the delivery of that device. In the next 3 days, I was supposed to receive the device, that did not happen.

So I called on Friday, August 27, to check on the device that was supposed to be delivered early that Friday. I was unsuccessful because someone was constantly hanging up the phone. I could not get through. The next day, on the 28th, I called again, then was again hung up or sent the call back to the automatic menu or picked up the phone and stayed silent in background. I finally ended up talking to a supervisor that provided me the Customer Service number. Upon calling their Customer Service, I experienced more issues, including personnel's failure to provide assistance in a timely manner, failure to address my dissatisfaction. I also experienced some inappropriate behavior and attitude exhibited by the customer service staff named May. Their customer service is in the Philippines, so I had to reorder the device again because it was canceled. When I asked why, the sale rep named Mel had intentionally messed up the order.

From their inferior quality of provided service. I ended up receiving the product on Tuesday. Upon asking May for her supervisor, she resisted to pass me but she finally did to a supervisor named Nova that was as unprofessional. So on September 3, I escalated the call to their corporate office where I spoke to a Claudia ** at Administrative. She took side favorite for her incompetent staff, so the issues was not resolved in my satisfactory, as a consequence, I ended with pain and suffering. They have been misleading, giving the runaround and delay the passage of the order by unexplainably canceling the order where I had to again reorder. Substantial evidence are available. I had recorded everything from the get-go to the end. Those recording will be able to testify for me and give a lot more details than what I wrote.

So this is the second time we've had to call about our router. First of all, the rep I spoke to was very hard to understand which made the conversation very difficult. It seemed like she was merely reading from a script and didn't actually know what she was doing. After a while, it seemed like she had given up trying to help and told me that my router was not supposed to work with broadband speeds or something. She also said that I should upgrade to model number XYZ for X amount, because it works for higher speeds.

I told her that not only had the router worked perfectly fine before, but that I was not going to pay for a new router, just because she couldn't figure out how to fix it. Eventually after giving me the runaround and being generally not helpful, I asked to speak with a supervisor. She told me that her supervisor was speaking to other customers, and I told her I'd be happy to wait on hold. Instead of agreeing, she once again suggested that I just buy the newer router. After insisting she transfer me, she put me on hold. I waited 5 minutes and was disconnected from the call. I will never be buying a Linksys product again.

First they try to rip you off to collect technical support fee but they avoid to tell you the simplest thing that if you reset your router, your password will reset itself. Second, they break your router when they troubleshoot it and then they try to sell you a refurbished router which only cost $29 for $179. Third, they don't cancel your order even though they say they have canceled it. They promise you to send free return shipping label and they don't send it. Fourth, they say,"we apologize, it is all our fault" and they promise to refund the tech service fee and the router cost but they refund nothing at the end.

I will go ahead and open a dispute with my credit card company and try to collect all the money they ripped off from me. Buy a Linksys/Cisco product again? Never, and I don't recommend it to anyone. Moreover, their products are not in good quality and get defective pretty soon and their customer service more than sucks.

If you want to read the story it is below:

I bought a Linksys router 9 months ago. I changed the password, then I forgot it. I called Linksys technical support and asked for help. I spoke to Arpit (Patch number **). He asked me if I had the receipt; I told him that I didn't keep the receipt and he looked by the serial number of the router and told me it is out of warranty and I needed to pay $29.99 for technical support. I had to accept it.

He entered into my computer and tried to upgrade the firmware but he was out of patience to wait enough and the firmware didn't update. The router stopped working. He told me it is not repairable anymore and I need to purchase another router. He connected me to his supervisor, Neil. He tried to sell me a router which cost $179 but since I paid $29.99 and Arpit, the technician, broke my router while troubleshooting, I could pay only $150 to have it. I said it is too expensive for me. Then, Neil lowered the price to $100. I said it's still too expensive for me. Then he lowered the price to $59.99. I said that I am not willing to pay that much and told him that Cisco should send the same router that the technician broke when he was troubleshooting. Supervisor told me they don't manufacture the same model anymore and I need to buy the router that he offered to me. This time, he made the price for $38.05 for brand new latest model router. I accepted the offer.

I got a confirmation email from them and the router was not brand new; it was refurbished. I looked up the price in Ebay; they sell it for $29. I called Linksys and spoke to May to cancel the order after 10 minutes. She confirmed that my order was canceled but they sent the router to my address and charged my credit card. I called technical service manager, Jackie, and explained the situation. She accepted that the technician broke my router and they would refund my $29.99 technical support fee. Another manager, "Manual", called me after and told me he initiated the refund.

Then, I called customer service and spoke to manager Phia (patch number 16340) and filed a complaint about all that happened. She apologized and promised to send me a free return label. She said your technical support fee has been refunded and she would like to offer another free troubleshooting to make the broken router work again. The second technician succeeded to make it work.

3 days later, I didn't receive any free return label from them and I called them again. By chance, I spoke again to Phia, customer service manager, and she said she sent right away the free return label and the RMA number. Yes, I received the RMA number but not the free return label. Moreover, now she says she wouldn't the give technical support fee back because the 2 technicians solved my problem. Actually the 2 technician didn't do anything more than repairing the router which had been broken by the first technician. I lost a total of $68.04

I bought a Linksys wireless router and it did not work. I called tech support and they said I would have to pay for support of their product. I refused and they said they could help once. They could not resolve the issue and that the product was defective and they would send a new router. But I had to pay the cost of it a new one and they would refund the cost after I sent the old one back at my own expense.

I thought I was the only person who has had problems with Linksys/Cisco. After looking at your webpage, I have learned I am not. I have purchased three routers from Linksys in the past several years with increasing problems with each successive purchase. Each purchase has lasted just a little less time than the previous.

The last router I purchased from them lasted less the six months before I began to experience problems with it. With less than a year operating time, it stopped working all together. I have attempted to peacefully resolve this problem with Linksys/Cisco to no avail. My problems have been with both the wrt54g and the wrt110. I am experiencing what appears to be a blatant attempt by Linksys/Cisco to get out of honoring their warranty,

I had case number to refer to, which he could use to find me on your system. Case ID was 100218-011833. He repeated all questions, taking almost 20 minutes. Finally, he was asking for $9 to support my initial setup of the adaptor. When I asked for a manager to talk to, he refused, saying all their managers were busy!

My question was, why $9 for initial set up? I called again and got another lady, didn't know her ID, but she explained that the adapter "which was sold by experts, Best Buy, was not compatible with my windows 7 64bit". Now I am stuck with this useless piece, since I did not install it when I bought. It's already been around 2 months now.

After turning power off and back on on my Linksys wireless router, it was no longer working. I called Linksys tech support, and they had me 'reset' the unit a coupe of times, after which the technician (name: Ayaaz) said that my unit was defective. After putting me on hold, he came back and said: (1) my unit was still under warranty; (2) they will send me a new one, which I will receive at no cost in two business days; (3) he would 'send me' an email that I would need to reply to with my shipping information/address, etc. in 1/2 hour.

The email came in the form of an automated message with a link. As I was filling in the prompts, it turned out that I'd have to pick between two choices: (1) first ship them my defective unit... this would take a while; or (2) 'cross shipment' where they ship it first and then I have to ship mine to them within two days. There was nothing like this mentioned over the phone, about my having to ship the old unit to them, and I could already tell from the language that I'd probably have to pay for that shipment.

As I proceeded, it turned out I would also have to accept a credit card hold for the cost of the unit, and that it would take 3-5 days with ground shipping. Two-day shipping (and a couple of faster options) were available for added cost. I called customer service, but it was past their Sunday business hours. I called tech support again, and they told me to call customer service the next day.

Customer service (the next day) insisted I would have to pay for expedited shipment. This, despite the fact they had a record - which they read to me over the phone of my conversation the previous day with the technician, and a record of his telling me that it would take 2 business days. They claimed he was 'in India' and had not received proper 'coaching' about the company policy in these cases. The customer service person I was speaking to at this point was 'Ron' (badge# 18646). After repeated requests he let me speak to a supervisor, who repeated the same thing. Her name was Michelle (badge# 10173). They both repeatedly 'really apologized' for the wrong information I received from tech support, but said that they can do nothing to help me. They said this would be brought up in their 'weekly staff meeting' so it doesn't happen again. So, in short, they admitted that I got wrong information, in the form of a commitment, from a company representative, but refused to stand behind that commitment.

And as for returning the defective unit to them, not only were they not going to send a pre-labeled shipping envelope/box, but I would have to pay for the shipping of that unit as well. Some warranty, and some customer service.

I contacted Technical Support after I tried to change the SSID of my WRT54GS2 wireless router. My windows Vista machine would not log on. I did not know at this time that you could manually configure a network to get it log on. The Linksys technician did not tell me this either. After 30 minutes online with the technician and no luck getting the machine online, he proceeded to tell me that it would cost me $9.99 for him to link to my router and computer remotely to fix whatever I had changed to keep the router from working.

I had only changed the SSID. I told him I would not pay money to fix a problem on a brand new router, it had been in service 4 days, still under warranty and that I had never heard of such a practice. Why could we not just reset the router and start all over, it worked fine out of the box? I heard silence on the phone. He had hung up on me.

When he found he was not going to get money, he hung up. If this is the practice of Linksys to get more money, it is time to change to some other manufacturer of wireless router. This must be a scam. I googled my problem and found that I could manually configure a network and I reset the router, changed the SSID and manually put in the information, and it connected just fine. Oh yes I forgot to mention, the technical support person was from a foreign country or at least he had such a strong accent I had to keep asking him to repeat what he was saying. I still think he just did not want to tell me I could configure it manually just to see if I would pay the extra money.

I bought a Linksys wireless IP camera and followed the instructions for installation. It would get to the last step and kept saying check your wireless configuration. Okay, so this process happened over a dozen times and I know that my wireless configuration is correct because I have seven items from iPhones, printers to other computers on my wireless network with no problem.

Reluctantly, I called customer service and was informed that it would cost me $9. Wow. I was stunned and angered at the same time. I was transferred to an automated system that asked for credit card information. I hung the phone up. I decided after that, and considering that I have been through three of their wireless routers and one modem, to return the junk back to them. Here's where the fun began.

I got an RMA number, filled out the proper form, had to pay return shipping (which they should be ashamed of as just about everyone pays for return shipping), and promptly sent off the package. Linksys website states that after they received the package, they will send you an email and shortly after, refund the money. I never got an email so I went to their site and did a status check. It said that they had my package. But where's the email and the refund?

I called customer support and was told that they need my tracking number in order for them to tell me the status. What? So I politely said, "You want me to tell you if you have my package or not?" The response was, "Yes." I had to file a claim with Visa to recover the money. Linksys or Cisco makes junk, plain and simple.

The products from my experience are immediately faulty or very soon end up that way. I don't even want to get into the phone operators as they don't deserve the customer support title because I could spent hours on that subject. The bottom line is avoid any Linksys products. It took me four products to figure it out! I will never buy a Linksys or Cisco product and will do my best discouraging others from doing the same.

I got a gaming adapter just recently and I have a router. They are both Linksys. I am trying to get Play Station3 to work online. I was able to get it to go online but you cannot play online. Some firewall ports had to be opened. I called Linksys support and told him what I needed. He said he will charge $9.99 to take the remote and do it himself. He got on my computer and did not do a thing, kept telling me to turn unit on and off. An hour and a half later, he said it should work. I asked for a case number, hung up and tried it.

It was the same thing. I could not play online. It won't allow a download; I called back. They said they will connect me to a senior tech. I was on hold for another hour. I called back and was on hold for 20 minutes. Finally another guy said there is no senior tech. to call tomorrow. I told him i just need the ports opened and explained to him what I have been through. He said he wanted to charge me $29.99. That's when I decided not to give them any of my business. Linksys techs are so disappointing. It is a new product I just bought. It's very frustrating. I wasted over 3 hours for nothing.

My Linksys modem died after only three months. After multiple phone calls, several hours on the phone and unanswered emails, I finally just threw the thing away and bought a Motorola. I couldn't get a straight answer from anybody at Linksys and was passed around like a volley ball. It was very frustrating and unpleasant. I finally decided it wasn't worth all the aggravation to get the modem replaced. Sanity is more valuable than money!

This morning when I got up, I found out that my internet connection was off. First thing I did I called my cable internet provider and have them check what was wrong with my internet connection. I was asked if I am connected to a router and unfortunately my answer was affirmative. I was told to disconnect and have it directly connected to the cable modem. I was a bit hesitant thinking that they're giving an excuse and trying to blame my router. Since I needed internet connection, I did what the tech support asked from me. And true enough it was the router that has a problem and not with my internet company.

I was told by the tech support to call the manufacturer of my Linksys wireless internet router to ask an asisstance from on how I can make it work again. Tonight when I got home my husband asked me why the internet connection in his laptop is not working. He told me he needed to go online for his online classes. So I immediately called Linksys hoping I can make my router work for our wireless connection.

I search online for their tech support phone number. Called the number and to my diemay I waited for over 20 minutes just to get someone answer my call. So the lady customer rep, get all the info from me like my name, phone number, and email. After obtaining the info she needed, I was told that my router is out of warranty and that in order for her to assist me I have to pay a one time assistance of $29.95. She also offered 6 mos or a year customer assistance to even allowing them to do a remote access to my computer. I was very disappointed to hear that I have to pay a price to assist me in getting this STUPID LINKSYS ROUTER work again. I told her that I would rather buy a new router than pay another extra to have their LINKSYS router worked.

I will never never buy this product again. Over my dead body. Even if someone will give it to me as a gift, I will not accept it knowing LINKSYS is unrealiable and will never help you when you ran out of warranty. MY thinking.....if they detected your router online, they will ping it and damage your router so you can call their customer service for a premium. Nah! I won't pay extra for something that is not even worth it.

By the way, I check my receipt as I remember buying this online and yes, it expired 09/23/09 a yaar after the date that was on the invoice. There's a lot of cheap and better router I can get in the matter. To hell with LINKSYS! Buy another router but never LINKSYS not unless you wanted to pay extra or you plan to change your router every year.

We purchased a Wireless-N Broadband Router by LINKSYS by Cisco- and it was a big mistake. We think Best Buy should re-consider their relationship with this company, where the customer service is in Vietnam, and the representatives are not a name but a number.

We purchased the Wireless-N Broadband Router and tried to get it to work and couldn't so we called the company, they would not help us without our credit card number and they charged our account first! Cisco determined we had a faulty router, with a faulty cable. After spending hours on the phone with a Vietnamese (a number no name) representative, who continued to put us on hold, they continue to fail to credit my account for unauthorized charges.

I tried to call tonight but the phone at Best Buy just continues to ring? I'm wondering if this is another Customer Service issue on behalf of Best Buy. To realize its full potential, companies need to ensure that customer advocacy is an essential component of their corporate culture, such that it encourages employees to be committed to the customer and go beyond in-the-box customer service.

Did I mention we are waiting for a call from a Cisco Customer Service supervisor that is to take place within 24 hours, after being on hold for over an hour. We where on hold so long, our phone battery died and we had to call back. Cisco won't give us the name of the supervisor as they are not allowed to give out their names. Exactly what kind of Customer Service is this? Who needs Customer Service when you've got Best Buy to sell your product.

I'm hoping Best Buy will demand better Customer Service from Cisco as a condition for selling their products. Cisco needs to take a good look at their Customer Service Practices and if they need help with that I can help with this. I do not recommend LINKSYS by Cisco, Wireless-N Broadband Router; do yourself a favor and find better Customer Service. Unauthorized charge to my account, still not corrected by Cisco after 22 days. Hours on the phone with Cisco and put on hold for hours.

I have two routers both of which are Linksys. One is model # BEFSX41 and the other is model # WRT160N. These routers have been working perfectly for years with no problems. They were hooked up from a cable modem to the firewall router to the wireless router. After getting rid of 5 computers and going wireless with all my computers I called Linksys on 11/24/2009 to disconnect the oldest router and just use the wireless one. The first problem was being over charged for their service but the technician took it upon himself to do a firmware upgrade and fried my router got transferred to a senior technician but they were unable to resolve the issue.

I could not talk to a manager because they were all in a meeting. Several people I talked with said a firmware update should only be done as a last resort. I had to go buy a new router after spending over five hours on the phone with the worst customer service I have ever had. I will say I did not buy another router from there line. Still have not heard one word from them yet as they promised I would. Do not buy Linksys products because if you ever have a problem they have the worst customer service I have ever dealt with. I will never buy another product from them ever! I paid for them to destroy my router then had to go out and spend one hundred fifty dollars and the time to set the new one up.

I purchased a Linksys SRX 200 wireless router and it wouldn't connect evfer. I called during the warranty term and it was replaced with a new one. That one also would not connect. I was disgusted with the service and neglected to do anything for over a year. I am now out of warranty and Linksys could not repair the unit, so now they offer $15.oo off of a new product. They swap one bad unit with another bad one and refuse to help.I hope everyine who reads this will buy a different Mfg, brand

Purchased and installed the Linksys Compact Wireless-G Adapter. The next day my system was experiencing problems and as part of the troubleshooting i wanted to uninstall the Linksys product but experienced problems. Called the technical support line and after 30 min of troubleshooting was told they would need to email me a registry cleaner within 48 hours. 6 days later, having not received it, i called back. They told me to call customer service but the phone options are only if you have a return #, which you get from technical support!. Called Technical support back and was told the original person shouldn't have promised a registry cleaner and they would have the original tech call me back within 24 hrs.

I said, wait, if the registry cleaner isn't the answer, what is the answer and why do i need to wait 24 hours, why can't i work with you. We walked through the problem again and got to the same spot and i said, ok, now what? He tells me he needs to put me on hold and proceeds to keep me there for 30 minutes. He periodically picks up to see if i have hung up and then puts it back on hold without saying anything (i can hear his office in the background). After 30 minutes, he finally hangs up on me. I call back and get a different rep, go through everything again and am told to expect the registry cleaner within 48 hrs.

We purchased a Linksys router and could not get connected to the internet. Customer service told me they could remotely access my computer for $10, which would be fully refunded if they could not get me online. They failed to do so and told me it was a faulty router. I exchanged the router for a new one and had the same issue.

Upon calling customer service they told me I would have to pay an additional $10 for them to access my computer again. They refused to waive the $10, so we returned the router for a different brand. We never received a refund for the $10 that we were charged on the original call. We've made four attempts over a 6 week period to get this resolved and each time we call we are promised a refund, given a different number of days to expect it, and have yet to see a penny.

Given the fact that we know two other people who had to pay $10 in order to get their $90 routers to work, I feel that Linksys is running a scam to extort additional money out of their customers by making it impossible to connect without paying and having them remotely access the computer. Even after they are unable to get the router connected, they do not refund the money they charged.

At this point we have been charged $10 for a service we did not receive, which is theft. Not only do I want my $10 back, but I want others to know what a scam Linksys is running and hopefully avoid the hassle we are now going through.

This story tops alot of these Linksys complaints, its absurd, rad how they ripped me off! I Paid $29.99 to a technical support phone rep to update my firmware on my wireless router, which was out of warranty. They explained this would take away the slow connection times I was recently having, but in all other ways the router was working perfectly before my call to them. Hey I get this, a faster newer router for $29.99 did not seem bad, they can not continue updated all their products for free for life. However, the firmware upgrade failed, (after two hours of other troubleshooting and phone disconnections).

The tech had gained remote access to my computer and was attempting to do this firmware upgrade remotely through his remote access, but again I was left with a message saying "firmware update failed". The failure of this firmware upgrade left my router totally dead, the software was completely broken and non-repairable according to the second rep. (by the way, the first rep. responsible for attempting the failed ugrade had to "call me back" and did not, go figure!). They finally said there was nothing that could be done but to buy a new router, my $29.99 was non refundable of course, but that they were happy to sell me a new router!

What a FRAUD and ILLEGAL activity, they break the router remotely and then sell you a new one! There was no disclaimer explaining they may render my device completely inoperable if this 'update' failed. I spoke to many other customer service representatives after and tried speaking with supervisors about them replacing my router which they were solely responsible for destroying but of course was turned down on all attempts. This was an absurd mis-treatment of a customer not to mention seems illegal and fraudulent. I have read alot of complaints about LINKSYS blatantly ripping customers off and this is simply another very obvious example of this. I truely can not believe anyone can get away with this!

products user guide appendix expresses the product warranty in print. The product box also has the warranty period in writing. despite they put the burden of proof on my shoulder and

deny me customer support by phone and want me to pay them $50 dollars for such service.

this is fraud and deception, they think they can get away with it

This is not a complaint, but rather a comment. I have read the complaints about Linksys and my heart goes out to those complaining. But I am compelled to comment on a couple of things. One person who filed a report claimed, "The only way you can reprogram your router is to go to their (Linksys) web site by connecting to 192.168.1.1 and then after you get a successful confirmation from them, your router is not actually reprogrammed." 192.168.1.1 is not a website, it is your router's default IP address and by connecting to that through a web browser, you are not connecting to the internet, but are instead directly connected to your router. The page displayed is the utility page.

Another complaint was an issue regarding power. I sympathize truly with those who have little or no computing or networking experience. The help one expects to find from any customer support should take this into consideration. Evidently, this didn't happen with the complaints listed here.

I build systems and networks (among other things) and I always use Linksys because they offer the highest quality product on the market today. I have tried/used many, but Linksys is the one that impresses me.

I see a pattern in complaints listed in that most of the problems described are known to me, and they are not problems with the router. Perhaps, there was an issue with Linksys support not taking the time to clearly convey the most basic instructions for setting up and repairing a network. In that case, an email to their website would have cleared up the issue.

I have had many good experiences with Linksys products, their company, and their service. I would caution those wishing to complain about them to take some time and have the problem diagnosed properly and carefully. If the problem with the network is not in the router, the problem cannot be fixed through the router.

I will make sure Linksys sees this page so they are aware of what people are saying about their products and service. Unlike many other companies, they have demonstrated to me time and again that they really do care and they will make adjustments where and when they are necessary.

And when you call them and they find out that the router is out of warranty you can only get the router activated if you pay them $30 for reactivating the router in their own system. The point is that a fully functional router is no longer usefull unless you pay them an extra money since they contol its functionality and it is not a part of a buyers agreement. I wasted my time trying to resolve this problem and had no choice but to by another router made by Netgear

I need to unplug my equipment frequently because of electrical storms. I have done this multiple time over the years. After purchasing a new computer, I once again unplugged my equipement because of an approaching electrical storm, afterwards my router did not function and I contacted linksys service and paid 29.99 for the problem to be fixed.

Today, I needed to unlug my equipment again for an electrical storm (the first time since the supposed repair). My router is malfunctioning. Apparently, it was not fixed properly after my paid repair. But no amount of protest to the "service representives" could I get them to understand that this was not an OPPORTUNITY to SELL an extended contract or another one time service fee.

The problem was not fixed properly the first time. Linksys is demonstrating a glaring lack of concern for its customers and reputation as well as apparent desire to make service fees without providing real service.

I purchased a linksys wireless n broadband router. Model #wrt160nv2. I had trouble installing it so i called customer service.I went round n round to trouble shoot after a number of hours they decided to upgrade the firmware. Twice I got cut off while they try to transfer me to a technician. I had other buisness to attend to so i gave up for the moment. I was gone for a couple of weeks because i am a truck driver come back n tried to persue the problem. They were not able to help me after a hour on the phone with them n going over the same steps they finally decided to let me know my router is defective n that we need to get a replacement.

I went to the website because you have to do it through their customer support page.They give you a number which their system recognises then they give you instructions on your email on how to go about and finish the process except i did not get that far because the # i was given was not recognize.

To top it all off on some of the previous instructions it said i had to send in my old router in first when they receive it they will send you a new one.The other option you need to give them your credit card # they will send your new router n you send theirs back.I wouldnt be in this hassel if their product would have worked n to top it off we spend hours troubleshooting their problems. I think their return process should be simplified n as many complaints as they got on line some one should shut them down allready.It just seem the more n more we pay n the less n less customer service we get.

The tech support given to me by Linksys on April 9 and April 11 over my Linksys WRT320N can only be describe with one word: atrocious. It started like a typical tech support call. I called the company, and was greeted with a warm? hello. I first told them that I was experiencing a great difficulty in installing and running the Linksys Easylink Advisor software.

After assuring the representative that I did install the correct software, she transferred me to a Level 2 technician. This level 2 technician was not helpful at all. She and I spent about 4 hours (dispersed into two sessions) going over my problems. In the end, she was unable to solve my problem. She told me that she would escalate my problem to case specialist.

Finally, she reassured me that I would be receiving my needed support within 24 to 48 hours. I ended the call knowing that within two days, my problem would be solved. I was wrong. It turned out that I would not be receiving the service at all. When I called back, they told me that the case specialist were unavailable due to the day being an official US holiday! Furiously, I asked to be transferred to her supervisor. I thought that this supervisor would tell me a legitimate reason why I did not receive the call back I was waiting. All she could tell me was that she was unable to call Linksys main office.

I paid the fee, I gave him the access to my computer and I watched what he did. He did exactly the same things I did last time when I set up the computer following the oral instructions of the other customer support people. why did I need them to do things that I already knew? And why did they lie to me that there is something special they need to do to set up the machine remotely?

I am just very mad because I am losing my job in a month and I spent a fortune to buy a router and a computer so I can work at home after I am laid off. Isn't there a warrantee come with the new router? Why do I need to pay extra for customer support that is supposed to be free? I think linksys owe my an explanation and I want my money back.

I purchased a Linksys wireless router to accompany the XO laptop that I bought for my parents for Christmas. I was able to get the wireless router to work, but then the PC couldn't connect to the Internet. Once I got the PC's Internet connection working again, the wireless stopped working. After about an hour and a half of trying to get it to work, I called Linksys customer support. And after about 45 minutes on hold, I spoke with a tech support person who had me fiddle with the connections and configurations for another 45 minutes or so to no avail until my cell phone battery died.

The next day, I called customer support again, waited for 30 minutes on hold, and then fiddled with the connections and configurations with another tech support person for another 30 minutes. After trying a bunch of different things, the support person asked me to hold. He came back after a few minutes, and informed me that the router I purchased cannot be used with a USB modem. Had they shared this tidbit with me in the first place or better still, included it in the documentation that came with the router I would have simply given up and returned the router to the store and would have continued buying Cisco's products with no hard feelings.

But because they wasted several hours of my time through their sheer incompetence, not only has Cisco Systems lost a customer, they have gained a lifelong enemy.
Approximately four hours of wasted time on a holiday weekend, three of which were spent on the phone either on hold or speaking with tech support, all for no good reason. I'd be surprised if any of this has legal merit. If individuals could successfully sue to collect damages for having their time wasted by customer service representatives, the world would be a noticeably different place.

Recently purchased from ebay a Linksys DMA2100 wireless media extender. Prices in the US were more favourable than over here even with transport and Duty on top so ordered. Unit came without the adaptors for the UK so asked Distributor to source and send on. Linksys have responded with the following reply, this still amazes me As commented before Linksys Warranty does not cover missing parts but is responsible for replacing defective units to whitch our customers send the devices to us in order to get get them replaced. If a part is missing the products do not get replaced. Therefore although we understand your situation we will not be able to send a Power adapter ????

It does beg the question that if there was no product in the box, what you can do about it. For the record the guy Dennis did say the item was on the shelf but the policy stated he was unable to send it ? For the record I'm guessing manufacturing cost on this would be about 20pence or 30-40 cents. Oh I offered to pay aswell. I've given assurances that I'd never buy a Linksys product again and communicate my problems with online forums I'm members of. They did not appear to care.

I experienced problems with my Linksys Wirless G router. I was unable to connect to the internet. As I work from home, this is a major concern for me.

My original call which was based on a referral from Verizon online was on Wednesday night (GMT -5) 11/19/08. I identified my modem, router and my problem, was informed that the problem was likely to be a conflicting IP address with Verizon but was informed that my router was out of warranty and would be charged $29.95 for performing, and I quote, a simple procedure. I was reluctant to pay the charge as there was no guarantee that the router was not faulty.

I spoke to Jeet Kincade, had to demand and I mean demand to be transferred to his supervisor, neither of whom would assist me. I was transferred to a technician who refused to help. His name was Nirad? and he told me to pay or buy a new one. When I requested that I be sent to a higher ranking official, I was provided an 800 number to call (1-800-546-5497). This is a number for Optic 1050 Binoculars. I asked the technician to stay on the line while I dialed the number which he had provided. When the automated attendant for the binocular company came on the line, he hung up. I called back and filed a complaint with a supervisor who promised me a call back. Not surprising, the call never came.

The next day I was forced to buy another router. Unfortunately, I needed the router on short notice and was forced to buy a Linksys as this was the only brand available at Wal-Mart.

I had problems setting it up and called tech support. I spoke with Therese. Therese was pleasant and competent and took the time to address my needs. It is unfortunate that the only way I could get good service was to pay money. Had I received tech support on the night before and been told that my router was faulty, I would have become a loyal Linksys customer. However, now I am a reluctant customer.

I spend thousands of U.S. dollars annually on electronics. I will not be spending that money on Linksys products and will be retelling my experiences to my colleagues unless you can do something to demonstrate that your company does not tolerate abuse of your customers such as demonstrated during this series of events.

I've neeeded to call Linksys tech support a couple of times (through no fault of their own) to resolved the problem with my router. I just got off the phone with one of their reps, and although he did help me resolve the issue, i ever have a problem again I'd rather spend the $100+ to get a new router from a different company than have to put up with their rude, arrogant reps again.

I was literally laughed (more than once) and I could hear the rep whispering to one of his colleagues. I dreaded making this call for this reason, as I've never had a pleasant experience with their tech reps, and after this, I never will again. I'm done with them.

I purchased a DMA2100, media extender. Having followed all the instrctions to connect this to our wireless network and failed I called tech support. The first technician had never heard of the product, a second one read the manual to me over the phone, no easy when English was not his native language, a third one said the product was faulty and I would have to return it to the warranty centre in the Netherlands at my own expense.

First I needed to fill in their online form, unfortunately the product was not in their database so unable to proceed I had to phone back. The supervisor I spoke to was off hand, unhelpful and had as much customer service training as my cat. I was supposed to receive email confirmation of shipping etc, the emails are unintelligible.

Hours of wasted time and effort. Hours of frustrating telephone calls. Shipping costs to return a faulty product. A desire to never own a Linksys or Cisco product.

Buyer Beware! If you purchase a Linksys product, assume you are on your own and that the company will be non-responsive. Trouble shooting a VOIP line, the company suggested that I update the firmware on my Linksys router. Called Linksys technical support. After one hour on the phone with Linksys technical support, my fully functioning router was rendered useless by the technican's actions.

When I tried to get a replacement, they insisted on my faxing a receipt. I insisted that if they broke the router (which was not in dispute), why should I have to prove the purchase date for my product? Hours were wasted trying to get a solution, supervisor phone calls promised never returned, and endlessly going through the same loop because one department wasn't talking to the other. I sent two letters to Linksys corporate headquarters--both went unanswered. Again, buyer beware. You're on your own if you have any problems and Linksys doesn't stand behind their service.

Purchased a new router. Will not be purchasing another Linksys product. And I have had many Linksys products.

Linksys is continually selling products that do not perform as advertised. They claim to have features that don't work and this is happening with all of their new products. Linksys should not be allowed to sell products like this! The latest product I purchased is WRT600N and I demand a refund as I was lured into buying this product under false pretenses (that it actually works properly). I am considering pooling all the users together for a class action lawsuit.

I posted my grievances on the Linksys company website only to be banned from using the site. Is this how to treat a customer with legitimate complaints about a faulty line of products? I think not!

For 2 months now I have had horrible connectivity as a result of this product and after spending over $200 I cannot afford to keep purchasing hardware that does not work. This is the 5th product from Linksys which does not work as advertised. This has cost me hundreds of dollars in lost productivity and troubleshooting time.
Linksys should be forced to pull the following products from the market as they do NOT perform as claimed:

WRT350N, WRT600N, WRT610N, WRV54G, WRV200, WRVS4400N

I have tried three times - total of 10 wasted hours - to try and hook up a Linksys router. All I can say is I have never had such horrible experiences. No only would they NOT transfer me to someone in the US who could speak English, they claimed there was no one in the US that could help me.

The excuses for the router not working range from 1. my laptop was too close to the router; 2. My laptop was not configured correctly 3. I need to hold while the rep talked to their supervisor. Trying to understand the rep each time was a nightmare - I constantly had to have them repeat what they were saying and then they would get angry. Bottomline is the router is being returned and I sincerely hope Linksys goes bellyup and soon! Buy one at your own peril.

Total mental frustration - blood pressure up by 100 points, what more can I add?

My son found this lending group on line and decided to see what they had to offer in terms of a personal loan. He also looked on the BBB website, to find out if there were any complaints. None were found in the last three years. The guy my son spoke to was a Mark who stated that he would have to run a credit check and get back to him. He later returned the call and told him that his credit was not the best, but they could work with him in terms of getting the loan.

Mark said that in order for him to get the loan, there was in insurance fee of $1200 to be paid to secure the loan. My son said that he did not have that money, all he could send was about $200 which he sent by Western Union. He said to Mark that he hoped it was not a scam. Mark said that the money was too small to put him out of business.

Mark again telephoned my son to tell him that he would have to pay at least $500.00. He was very skeptical at first but decided to do it since he needed the money. Mark or Joshua and he is known, called to say that he was approved and the money would be placed in his account by the evening.

He waited, called, was told that it would be done the next day. The next day he called again, nothing happened - there was always an excuse.

Today 7/7/08, my daughter decided to get on line to see what she could find out about this company and she tried on Yahoo and there was the information - the company is not legit and these people or lending group are SCAMMERS. He lost out on $700.00. I think the same guy used the two different names. I don't know what you can do about this, but this company and or persons need to be prosecuted for this and I'm asking for your help for my son's sake. Thanks for your help.

My son is a father who supports three children on his own, and this has really damage him because the $200 came from him, but the rest was borrowed. Now he has to pay that back with no money left. Also, there is a completely changed way that he shows which I am hoping that he will not do anything stupid.

I bought a RVS4000 router from Linksys for $150. After I purchased it, I found out that it was 8 times slower than the specs printed on the box and also failed to properly handle FTP traffic. Linksys support says, that router is not supported, call your ISP. Switched to a D-Link router for another $150 and everything worked fine right out of the box.

I lost my $150.

While installing a new Linksys Wireless-G Printer Server (WPSM5G), I ran into some trouble and needed tech support. I had two experiences, one good, and the other unbelievably bad.

With a printer server, in addition to setting up the server device, I needed to set up each PC and Mac to access the printer through the server. My first effort was with my Windows Vista PC. I needed tech support, and Linksys came through for me. With some direction, I was able to get the PC to print across my wireless network to the printer attached to the Linksys server.

The Mac was another matter. The installation CD that came with the WPSM54G works only on PCs. I poked around on my Mac and tried the Printer SEtup Utility. It offered me a variety of protocols to use. I called Linksys tech support again, and asked which protocol to use. I was told the product wasn't compatible with the Mac. I asked what protocol the WPSM54G used, and the tech put me on hold to consult with a higher power. When he came back he said that since the product was incompatible with Mac, he could answer none of my questions. I was stunned. I ended up experimenting for an hour and was able to get the server working with the mac. Linksys, if you read this, I'll sell you the solution for $50K.

Linksys WPSM54G costs only $100, so the economic damages would have been minimal for me. I'm concerned that Mac users wanting a print server might choose Linksys thinking that it might work with a Mac. The box is not clear about this. The software and, evidently, the customer support, is focused strictly on PCs. This could affect thousands of Mac users.

Called Linksys support after I exhausted all online help. The modem worked fine, before I switched from DSL to cable modem. Customer support representative was impatient and rude. When I asked to speak to someone else, her reply was that there was no one else to take the call and i could be on hold for 2 hours. I reminded her that if i hung up and called back, that it would take 2 hours so she must be responsible for that. She was going down a laundry list of remedies and had no patience...but would not transfer to another CSR. I'm on my way to buy a different brand wireless router.

The technical support process of Linksys is horrible, terrible, frustrating, and absolutely unacceptable in every way. I use, and have provided my clients with, Linksys devices for years, having better than average success with their products. With technology, I understand and respect issues with hardware and software, etc. However, the Linksys technology support is, did I state, poor! Lucky for them they use VoIP, because their phone charges would create a business change otherwise. Each call is not simply a long wait, but includes an initial technician who creates the case, adding additional time, who eventually is only able to transfer ('route') your call to the proper technician. For my problems, I find there is a 'special' VPN router level, off site, who handles those calls. Bottom line: If you have 45 minutes, the ability to share your information, and the patience at being put back on hold (for another 5-10 minutes) in order to get you to the correct technician, you're hired. With all of the voice prompts, the correct technician should be waiting to take the call. Business 101: Customer Satisfaction - without a customer, you have no business.

I have spent hours (days) of work time on hold... opportunity cost. I have spent hours (days) of time on reconfiguring products to their specs, only to find the device STILL does not function properly. I have carried countless days of anxiety, frustration, and anger, at a QuickVPN being anything but quick. I have lost clients due to Linksys products.

I was connected to the Linksys customer support line by my ISP, Bell Sypatico to get the passcode/key for my Linksys router (14 digit code). My internet is through Bell DSL modem and Linksys wifi router. I provided them with personal details to confirm the account. The call representative then asked for the model number and serial number. I confirmed the router and switch port model information. He put me on hold to look up the information. I was told hat model is no longer under warranty and that it would be $29 for this information.

On principal I couldn't pay this tax. I was asking for a code which I owned because I bought the router and this was the original code they set up. This was not a technical support issue. It was a 14 digit code that they have on file. Our copy of the ISP Manual was misplaced. Without this code two of our home computers cannot get on line. I refused to pay. I asked to speak to his manager and twice he cited me company policy.

Cannot access broadband connection which costs $50 per month.

I purchased a Linksys router WRT350N from Best Buy and have had nothing but trouble. After 6 calls to Linksys and over three hours on the phone trying the same tired set of procedures to fix the situation, I was finally told I had a defective product and that I would have to call customer service (not open at night) to receive a replacement....IN ABOUT A WEEK.... I waited an excessive amount of time just to talk to the technician and was guided by what seemed to be guide book procedures without an understanding of the issue at hand. I will take this loss and don't plan on purchasing any Lynksys products in the future.

I now have in my possession a wireless router , A Pc Card And the other little box to connect the computer in my brothers room Im out about $250.00 to $300.00 but will soon be trying to return them to walmart and purchase the products of Lincsys's compatition.

College kid having a fit cause he can't access the web on his laptop, me with a headache listening to him whine...

As a result of being on the phone with Linksys for nearly 4 hours and subsequently not being able to access the internet as a result of their troubleshooting, I was unable to work and access company websites. I was also mocked and spoken down to repeatedly. By one supervisor in particular, Elaina Deralta, I was asked in vain if I understood the english language. This was of particular interest as I was calling from the United States and was speaking with someone in the Phillipines.

Since their product doesnt work any more, and THEY took my money,I have no WIRELESS NETWORK SYSTEM, THAT I PAID FOR. IT has ruined my new computer, and I JUST HAD PURCHASED THIS NEW LAPTOP FROM BEST BUY.

Without this print server device, we have had to run a cable across the office to a computer that has to be left on all the time so that people in the office can print their documents. It is a waste of electricity and a waste of our time to have to keep pursuing a customer service organization that doesn't have a clue how to do their job.