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Lenovo

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Lenovo is the Chinese company that has taken over IBM's line of desktops and the legendary ThinkPad notebooks.

RAYMOND of LYNN, MA May 23, 2009

For Christmas I bought my daughter a lenovo idea pad. 3 months later it developed a pin hole in the screen(a black dot). It soon began to spread. On macrh 13th,I called lenovo, since it was under warranty (purchased from comp usa for 299,)spot had spread to 1/3rd of screen.. On march 26th it was recvd. Two weeks passed with no response. I told them final were coming up and my dtr needed it. Another week passed, so I called and wanted a manager. He told me problem was customer caused, and it would cost 283. to fix. I appealed to some "higher review team" and was denied. What did I want to do? I said send it back and I'll see you in small claims. Lenovo sent me an e-mail on 4/28 saying "your system has been...repaired". When It was eceived screen was totally ink blotted...Has anyone else had this problem.? is it really that expensive to fix? any ideas?

abulsadab of tinsukia,assam, India May 10, 2009

i have lenovo laptop it was on waranty cd rom is not working properly.lenovo care is not in my city so i complaint to the shopkeeper.he told me to send on lenovo care but it was nt possible to give laptop.without laptop it will hamper on my buisness.model number y410.4 months ago ipurchased .give me solution.

Obaid of San Ramon, CA April 2, 2009

Obaid of San Ramon CA (04/02/09)
As part of employee purchase plan I purchased a Y530 Lenovo laptop. After using the system for 2 months, I noticed a small dot on the upper right corner of the screen. Soon after 2 weeks the dot developed into large area. I called Levno support and they asked me to send my laptop, even though I have 3 yrs. on-site warranty. Weeks went by and i did not receive any communication from Lenovo.

I called them and was informed that my laptop was damaged by me and it was my responsibility to pay for the repair. Lenovo wanted me to pay 182, which I refused and got the laptop un-repaired back. No matter how many times I called to talk to a customer advocate, I was unsuccessful. I am planning to put the hardly used Lenovo in eBay and purchase a HP laptop. My advice, do not buy Lenovo. As any other Chinese goods the quality is really bad and the service even worse. Now that IBM is out the picture, buy some other American goods.

1200 plus a lot of inconvenience

Obaid of San Ramon, CA April 1, 2009

Obaid of San Ramon CA (04/01/09)
As part of employee purchase plan I bought a Y530 few months ago. The system was working for 2 months and then its monitor partially went out. Even though I had an on-site warranty, they made me to ship the system to Texas. I did not hear from them for more than 2 weeks. When I called technical support told me the damage was caused by the user and I needed to pay 182. This was really disappointing. I asked for a customer service rep but weeks went by and no one called me.

So, now its 5 weeks. My computer is in Lenovo shop. Multiple phone calls went without any response. I am in process of getting it back w/out repair and sell it as is at ebay. Good lesson not to buy any time and thing from Lenovo. never seen any company like Lenovo. Chinese need to learn customer service.

1200 damages for buying Lenovo

Marilyn of Aransas Pass, TX March 18, 2009

Marilyn of Aransas Pass TX (03/18/09)
I recieved a on line alert from my bank that I was overdrawn, upon checking there was a 989.00 charge from Lenovo. I had not ordered anything from them and my bank was able to cancel the hold on my money. This was done on a debit card and the charges were pending. I am in the process of trying to find out just what happened, but after reading so many complaints about this company, something should be done.

I presume I will have to cancel my card and wait for another one to be issued. I was very fortunate that this was all the expense I incurred. But only because I check my e-mail constantly.

Mattie of Deltona, FL March 13, 2009

Mattie of Deltona FL (03/13/09)
I purchased a Lenovo 3000K100 desktop computer on 4/9/2008. I started having problems with it from the first day. I tried to work with their technical support department. Each time I called I was told to restore the system to factory settings, which means that all my additional softwear and files are lost. I tolerated this for several months. Now the system doesn't work at all. They have replaced the hard drive, the mother board and 1 gig of memory but the system still doesnt work. The tech depatment said I would have to wait 7-10 bs days for customer support to contact me because they are just getting too many calls. I asked for a refund as the warranty hasn't expired and they couldn't promise me anything. At the present time I am stuck with a computer and technical support that is worthless.

I paid 500 for the Pc and 250 for the extended warranty which expires in 2012. I got a 100 rebate for the PC when I purchased the PC. I dont want another Lenovo computer and I feel the company shoud refund me the price I paid.

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