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Lenovo

Lenovo • Lenovo Sheds its IBM Skin at Winter Games • Lenovo Buys IBM PC Business • Consumer Complaints --- • More about Computers

Lenovo is the Chinese company that has taken over IBM's line of desktops and the legendary ThinkPad notebooks.

Tony of coeur d alene, ID September 1, 2009

I personally purchased a Lenovo laptop for my son who is being deployed to Iraq as an early Christmas present. I had it shipped to my house so I could get everything loaded on it. When I started the laptop, nothing worked. The links were not even functional for diagnostics, and several random partitions had been created on the hard drive.

Even though I purchased the extended 9X5 next business day support, I decided to try and keep it as simple as possible (for both Lenovo and myself) and just requested a restore disk so I could re-load everything and move on. I was told I would have it within 3 days. 10 days later I call again. I was told nothing was ever ordered or sent.

Now I am running out of time to get this to my son before he ships out, so I have to resort to the next business day service I purchased. I was blatantly denied service yesterday and had to provide proof of purchase which I did, and heard nothing back.

Called late last night and they said a tech would be at my place TODAY per my service agreement. Took the day off work to wait. No one showed or called. I call in again, the lady said well its not REALLY next business day. Its within a few days (hopefully). Two weeks later and still no closer to resolving this disaster. This is the service I purchased from CDW on the laptop. Lenovo 3 yr onsite 9x5nbd for Valueline laptops Mfg. Part: 55Y2510 | CDW Part: 1744093 | UNSPSC: 81111812. I have NEVER in my career nor personal life dealt with the inferior level of customer service provided by Lenovo. The staff have been boldly dishonest and frankly could care less that I paid good money and now Lenovo refuses to live up to its part of the extended service contract.

I can personally guarantee that I personally will never purchase another Lenovo product. And from a professional standpoint, I have purchased over 500 Lenovo PCs for my company in the past 2 years, and if I have anything to say about it, there will never be another Lenovo product allowed inside this facility.

Nicole of portage la prairie, MB August 17, 2009

Approximently two years ago I recieved a lenovo thinkpad T360 as a gift. Since that date I have had nothing but problems with this machine. Not only have I had to restart my computer several times then had a blank screen and it not working, but I had to get 3 different adapters as well because the old ones either overheated,or broke at the tip. Not only that but I had to specially order the adapters a universal one wouldnt even work so it was approximently 145 out of my pocket every time. None of the damage is covered under warranty becaus it WAS a gift. I really am dissapointed with lenovo and will never buy there product again as well as warn everyone else.

Kevin of Prangins, Switzerland August 11, 2009

I bought a Thinkpad in December 2008 from IDEA systems, Gland , Switzerland. By February 2009 it crashed with a defective hard disk. In May 2009 it crashed again but Lenovo do not say what was wrong with it. It was returned from Lenovo with a damaged screen - so now it is back with Lenovo to replace the screen. Would it not be better simply to replace this clearly defective machine with a new one?

jeffrey of atlanta, GA July 30, 2009

purchased a three year extended warranty for my lenovo laptop which was never given to me. my one year warranty expires next month, and I have been on the phone with him several times and he acts like its not his fault, he blames it on lenovo, but will not return my money.

Jalal of Pittsford, NY July 24, 2009

I bout a new PC. IdeaPad Y650 and it arrived DOA. Not working. I called Lenovo . They are not willing to exchange it, only repair it. They were supposed to ship me a box , FedEX , that I can return it to them for repair. After a week it has not arrived. Calling them several times and now they are blaming FedEx for not delivering it. NO replacement box has been shipped either.

Antonio of Union, NJ July 10, 2009

Order not processed after Lenovo provided incorrect call back phone number via email (twice) Lenovo could not keep to shipping date agreed upon Terrible customer service - no follow up to my complaints.

Ramesh of Delhi, IN July 1, 2009

problem of motherboard disk. we face the problems of our pc's drivers motherboard disk. the disk was cracked when we purchased computer.

GORDON of CONWY, United Kingdom June 30, 2009

Bought my 3000 n200 0769 BMG a year and 3 months ago and at first I thought it was great laptop and had no problems. A few months down the line starting the laptop up became a bit difficult. It would always take 3-5 goes before the laptop would get past the windows logo loading screen (on XP startup) but it would always eventually start up and because of this I never did anything about it.

Fast forward about to about 2 weeks ago (15/06/2009) and we now have a completely dead laptop. Press the on button and you get the lenovo startup screen next screen is the "start normally / use your most recent configuration that worked" screen go past that on any setting even safe mode and it just goes straight back to the lenovo startup screen. Spoke to lenovo warranty team who where very nice and sounded hopefull that despite it being 3 months out of date that it would get done and she logged the complaint and said I'd be contacted by there service validation department, which did get back to me the next day only to tell me that it was out of warranty and therefore where unable to help in any way.

But the main thing that P'd me off was that the girl I spoke to said that it was a matter of "LUCK!!!!!!" as to weather you got a machine that would last or not.

So if you wanna buy a IBM/Lenovo just make sure you're feeling LUCKY!

Simon of Tseung Kwan O, Hong Kong June 9, 2009

I am a long time fan of IBM Thinkpad user. Recently due to my work I have moved to HK and bought a S10 for my personal use as soon as it came out in Asia. I only use the laptop in office and place it right next to my desktop against the wall. I never bring my netbook out since the day I got it. It was very lightly use as for my personal stuff since I don't want to use my office computer to store my personal data.

Recently I notice there is a small tiny crack on the top of the LCD cover. You will only notice the crack when you fold the LCD down while closing it. I brought it to the service center in Hong Kong and tell them the situation and also mention the arrrow keys on my keyboard gave weird close when press down. They call me after a couple days and said already replace the keyboard but the case is actually not cover by warranty and will need to charge me if I want to replace the cover which close over 100 USD.

I told them base on the statement of Limited Warranty, the machine should be free from defects in materials and workmanship. The case is obviously crack before of repeating motion of open and close the LCD cover. They told me they will talk to the upper manager and then get back to me later saying that base on the look of the crack it seems like I open the hinge too wide and cracked the cover. I told them this is totally bull **bleep** because the crack will not be noticable unless you closing the cover. If the crack was cause by opening the LCD too wide, the crack will be actually on the LCD side but not the back of the LCD. Also, since I put my netbook next to my desktop against a wall, my LCD will not open more than 90 degree and it will not even reach the max opening angel.

I cannot believe after Lenovo took over IBM laptop and the service become so bad and trying to make excuses for charge crazy money even the product is within warranty. Why would company refuse to replace the crack near the hinge with it obviously a design or material fault? I will not buy Lenovo (IBM) computers ever again and will also spread my words to every one I know that DO NOT get Lenovo products. IBM, shame on you for selling your consumer computer line to China

M of chennai, India May 29, 2009

I had purchased a Lenovo 3000 N200 model laptop (Type 0769 - A74, s/no - L3-FB884 08/02) from Richa Infosys, Gandhinagar, Gujarat on 23 May 2008. At the time of purchase, the dealer did not provide me with the invoice of sale of the laptop to me. A few days back, the right click of the touch pad of this laptop went faulty.

When I lodged a complaint with Lenovo customer care, I was told to send the details of the machine alongwith the scanned copy of the invoice to smcindia@in.ibm.com (Call No P4DNVLH amde to Mr Laxman on 21 May 09). Since I did not have the invoice, I contacted Mr Tushar of Richa Infosys on 21 May 09 and asked him to send the same over courier to my address. However, Richa Infosys has not sent me the Invoice to me till date (29 May 09)

When I inquired them of the same, they simply say that they have already despatched the same, but are not able to give me the details of the despatch. I am now required to get my laptop repaired at my own expense while the defect occurred well within the warranty period.

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