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Lenovo • Lenovo Sheds its IBM Skin at Winter Games • Lenovo Buys IBM PC Business • Consumer Complaints --- • More about Computers

Lenovo is the Chinese company that has taken over IBM's line of desktops and the legendary ThinkPad notebooks.

Dave of Amboy, IN October 15, 2006

Dave of Amboy IN (10/15/06)
I have a 1 year old IBM/Lenovo G41 laptop with a 3 year on-site warranty/sevice contract. It has now been out of service for 1 week and after three attempts to fix it, they are now saying that the needed part is out of stock and even though it is in a warehouse in China, it won't be available for 3 weeks. I have requested a call from a manager for the past 4 days and despite several promises of a call, I received none. The contract says they will repair or replace. They are doing neither.

This is a business computer used in software sales and support. It is absolutely critical for me to do my job. As a result, I have had to order a replacement from Dell costing nearly 1500, plus many hours to re-install the many software applications needed on it. The total cost to our company will be 3000-5000, due to their failure to support their product.

Meena of Mississauga, OTHER November 16, 2005

Meena of Mississauga, Canada (11/16/05)
I am management consultant who is very dependent on computers and all my work sits on it. I also travel a lot. I wanted to buy a notebook that was dependable and and reliable. I do not have the time, energy and I cannot afford to send back my machine for repairs. I have been owning a Dell for many years and have had no problems inspite of the fact that it has been used in hot and dusty environments. But when I was in the process of making a a decision for my new computer I heard many stories of repairs of Dell and decided to pay a premium and get an IBM thinkpad. My husband has a refurbushed IBM thinkpad and has not had any problems.

Within five months of my owning the computer the backspace key gave way. It did not feel as tight as other keys and it would not work if light strokes were made. It started having a different sound. I reported and got all the numbers. I could not send my computer for many days to a service center so finally found one that would order the key board and I could go in and they would replace on the spot. I got it done yesterday. Today I start using the new kepboard and find the enter key is like a sea saw. Sometimes it works, sometimes it does not when a light touch is made. The same touch works on other keys.

I called the help line and was told that the same story - "Go back to the service center for a change or we will send a box and you send the machine to us and we will see what it wrong - it will take 7-10 days". What they do not understand is that keyboards seem to be of bad quality. Also when you buy a premium product you expect a first time right. I am OK with one change. But the second keyboard of bad quality seems to indicate that I can go 10 times but I may not get this problem fixed unless they make good quality keyboards. I am so frustrated that here I wanted a product that was reliable and I paid for it but it is not. If it is luck that works then Dell would have been a cheaper gamble.

Ralph of Louisville, KY August 24, 2005

Ralph of Louisville KY (08/24/05)
Build time estimate was misrepresented when order was placed.Build time estimate has been changed (3) times.The build estimate is still moving out.The only explaination I am given is the equipment is so in demand they can't fill the order in the time frame given. My complaint is not the build time ( they are obviously have so much business one small order means nothing)rather the time estimate should have been stated at the longest estimate.I would have at least had the option to not place the order.

Amarpreet of New Delhi, OTHER August 23, 2005

Amarpreet of New Delhi, India (08/23/05)
Below is my report & complaint to IBM which hv not been taken seriously & attended till date . The said machine was bought few days back but under warranty also i am not getting any support !!!!! 

Dear All, This in to reference to the complaint attended on 08-Aug-05 resulting in no change and still the situation remain the same, However action taken against the under signed call number was OS INSTALLED, UPDATES DONE TP CHECKED WORKING FINE. The Notepad still taking 6 to 10 Minutes for complete OS activity. Call No: P2D4YSK & P2D4B5X Keeping in view the brand image of IBM, The results have been pathetic which is higly unprofessional & not acceptable. Request the attendants to go through the tailed mail & revert formally over he mail, Else I need to peruse & appeal in consumer court.

Keith of Elkhorn, NE August 8, 2005

Keith of Elkhorn NE (08/08/05)
I submitted the necessary paperwork for my rebates and got denied twice. They will never see my business again.

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