Complain about a product or service

Lenovo

Lenovo • Lenovo Sheds its IBM Skin at Winter Games • Lenovo Buys IBM PC Business • Consumer Complaints --- • More about Computers

Lenovo is the Chinese company that has taken over IBM's line of desktops and the legendary ThinkPad notebooks.

Robert of Tustin, CA November 11, 2009

Two years ago I bought a Lenovo M55 with a 3 year on-site service agreement. Six weeks ago my system was found to have a bad hard drive. IBM Tech Support had a replacement to me overnight. Two weeks ago I began having more drive errors followed two days later by it not booting. IBM suggested they send another hard drive. I suggested they replace the system. They sent a tech the next day with a motherboard that didn't fit. Again I insisted that they send a replacement unit. They refused. I tried a 3rd drive then the motherboard would not power on. I called IBM again and they escalated the matter and send out a replacement unit. I was suppose to get a call yesterday telling me when it would arrive. I got a call but the manager said he wanted to know what he could do to fix my problem. Again I explained that I had already replaced the unit by buying one at a computer store and because I was in my car asked him to call me back this morning. He never called. I called IBM myself and once again had to go through a long and frustrating process of explaining the problem to a tech who was clearly screening the call before passing me on to higher ups. After 20 minutes of was finally connected to the man I spoke to yesterday. He has now turned the matter over to someone else since I fixed the problem by going out and buying a new computer. What a joke this has been. In 30 years of experience with computers I've never seen such poor support or had such a frustrating experience.

Suhail of Kuwait, Kuwait November 10, 2009

I was provided with a lenovo desktop in which I installed linux OS. after 6 months, the motherboard snapped. This was replaced by another lenovo desktop. fortunately, i could take out my HDD and plug it in the new one. But, the second machine was supplied by my employer and NOT by lenovo. so it was a waste of money.

After 4 months this motherboard also snapped, so I was given another one, and I did the same thing, I took my HDD from the old one so that I did not lose any data. Today, my third machine (in one year) will not boot. This time I think it is the HDD. I am horrified. What kind of computers this lenovo company make? It is disgusting.

joseph of cathedral city, CA November 7, 2009

requested service in oct. for a my computer. keep getting the backorder part story. now they are aying it can not be fixed untile dec.three months is a little long to be waiting. i have a three year in home service contrct to fix anything that goes wrong with there product. it's my belief that three months is way to long to have to wait for anything to get fixed.this is the largest computer company in the world.

Rohit of Shegaon, India November 5, 2009

My computer display gets off after 1 minute which is its default setting; In spite of setting its display delay to never the problem still persists. I have tried everything and from all settings, i have tried to rectify the problem, but the problem still continues. Even while playing media players like KMP, Real MP except VLC & Windows Media Player the display is being off at its general default time delay. please get me rid off this problem as soon as possible.

Udayanath of Bhubaneswar, India November 1, 2009

I, have purchased a lenovo laptop 23Q S.N-MA-8LXV2 model G-400 on 04 Dec 2007 but since last one month left side hinge has broken, for which I have gone to your customer service center ie Wizertech informatics,Gopabandhu sqr,Bhubaneswar for repair the same but they directed for waiting due to non availability of the spare for one week. I have visited so many times but they harassing me and repeated same thing ie. for waiting. Since one month my laptop laying without work. If it is impossible to provide spare by you please ask directly for which other people should not purchase any LENOVEO LAPTOP in future from which company they will not provide prumpt service well in time.

KC of New York, NY October 1, 2009

We purchased a lenovo portable computer and within 4 weeks (2 of which we weren't even home), the screen cracked. The PC sat on a desk and other than normal opening and closing of the case was not physically handled. On the day it cracked, it had been used and then when we went back 10/20 minutes later to use it again, the crack was there. I have had only a run-around from "service" and they insist it was costumer induced. I have continously asked to what standard the machines are tested and how they think it was damaged. The technicians first said that it was scratched and when I insisted taht it was cracked not scratched, "Gail" understood the difference and referred me to costumer Realtions for a credit. needless to say, I have been sent in circles. Doris told me the techs, after a second inspection, agreed it was cracked. I became furious and said finally. When I explained to her about the scratch/crack difference, and what Gail had told me initially, she backtracked and starting calling it a deep scratch. The bottom line is that it is a month and a half, they have my computer (which by the way should have gone to college with my daughter) and I guess because they are a big company feel they can just yank us around.

Kelly of Rochester, NY September 30, 2009

1st, i have been a computer tech for 20 yrs..i know what happened.. it burned up on me. the heat spread to the monitor and hard drive and ruined them. that was my personal hd. the thinkpad t60 reached 130deg. Celsius. i shut it off and removed parts and let it cool overnight. too late. it destroyed the mb, display and hd at least. so i sent it to lenovo. it obviously needed parts. they (the tech)subsequently told me it was too hazardous to ship back or repair because of the heat damage.

however, Mr. M told me there was moisture damage. i saw pictures and it was built up moisture over a few years, combined with dust. i've had 1000's of laptops apart and saw all kinds of spillage. spillage doesnt destroy the screen and transfer to the hd housing. heat does. their mb, power supply or battery malfunctioned. done. thats it. im certified with several laptop co's and worked on possibly thousands. i know from experience

Now, they want to charge me 300 to get my laptop back repaired. IT IS UNDER WARRANTY! its been over a month since they received it. they are reneging on their warranty. i see there are 1000's of complaints since ibm sold to lenovo of warranty reneging. their response seems to be "its your fault, not ours".

Kamal of Kalamazoo, MI September 13, 2009

I have horrible experiene with the LENOVO. I was about to travel to foreign countary on conference on 18th for about a month, I needed the laptop very badly and I ordered such a way that I can get the laptop on 8th of the same month. They delivered somebody's laptop on 8th. "The somebody" (other customer not lenovo rep.) called me and asked for interchange the laptop. (the other person has already opened my computer and I did not).

Moreover, they do not reply emails, (they do send the instructions what they needed to do and us to follow) They are treating customers like a slave. They take money and do not do anything to customer's complains or issue.

After that I called Customer service, they asked as to return. I periodically called them to arrange somebody to pick up and give us new laptop. They said they cannot do that and I should reorder everything. OR CAN keep the computer which other customer has already opened and used.

I have been sending them email and they are sending me the UPS tracking number without answering any of my questions including how they are going to arrange refund and other inconviniences. I have spent quite a bit of time and now I have to attend conferences in which I will be outof the touch with my collegues and students. They do not care about the customers and finally I have to pay high for their mistake.

Mark of Niagara, WI September 9, 2009

Wireless quit working about 3 months after I bought laptop. Contacted Lenovo and sent it back for repairs. They sent it back saying it was the memory I upgraded to. (wrong) I put the original back in and same problem. Has been sent back two more times. Last time they wanted 550 to fix it said it was motherboard. Got them to cover it,they say they put a new motherboard in, got it back same problem.

Now they say fix is to download updates to their programs,which has been done. Now it is out of waranty and is my problem they are no help. Never have been and never will be. I have spent over 200 trying to get it fixed and still not working. Every computer repair person says the same thing, This is crazy, bad software from IBM. over 200 out to get outside help over and above Lenovos (none help] and still have a computer that does not work the way it was to have worked when I bought it

Himabindu of Bolingbrook, IL September 1, 2009

I ordered a laptop from lenovo.com. The configuration I ordered was 4 gb ram and 320 Gb hard disk. But they delivered me a laptop with 4gb ram and 250 gb hard disk. I called and told the issuse and scheduled a return. The made me re-order the laptop for the same price (649.00).

Now the refund for the returned laptop will be given only after couple of weeks so I had to pay again for this re-order. So 1300.00 of my money was blocked with lenovo. The re-ordered laptop was delivered with the same mistake, a 250gb hard disk instead of 320gb one. So I called back and reported and they sceduled another return which would again take 2 weeks to refund my money.

Now I am left with no laptop, 1300.00 blocked with lenovo and no money to buy a new laptop as the money for both the laptops haven't been refunded yet.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |