Lenovo

I would never purchase a machine from Lenovo ever again - we bought an expensive machine the ThinkCentre. From day one, it crashed, GPFs - blue screen errors. They took it back, dropped it, broke it some more and it's still not fixed. I'm now waiting for a replacement unit! But guess what? I've been waiting since November. They've even changed their support providers during this - so now it seems that they are not "one Lenovo". As my warranty expired during this whole fiasco, the "new Lenovo" isn't willing to replace my machine and want to try and fix it again. I'm furious - this would mean the 4th shipment back to "Lenovo" (whoever they are!) and all they do is a rebuild, which does not fix the issue. Never ever buy Lenovo.

DVD drive died shortly after the warranty expired. I called customer service. They hung up on me! I found the part number online, but IBM parts (who attempts to handle Lenovo) said it's no longer available. They gave a different part number, but they had no delivery information or what was different about the new part. I called the sales department. They were at least friendly and did not hang up. They called back with a third part number which apparently is in stock. I called customer service again to try to find out about different part numbers. They said the unit is out of warranty and hung up on me again. They didn't even offer information for a fee. I will never do business with this company again! Never hang up on your customers! I now read online of many customers with far worse problems than mine - under warranty and there's no help from customer service. This is awful!

I purchased the IdeaPad Y560 and I was having the same issues everyone else was having, but only when I played video games. I called in for warranty service and they first said that my particular model was available for a warranty extension for another year, free of charge. They proceeded to try and sell me unlimited shipping for warranty repair for one year and I declined. He then told me that before I send the laptop in, I had to run their Lenovo recovery software first and that my laptop had to be backed up. Since it seemed like a long process, I decided to wait a little while longer since my warranty had been extended. I called a month after my original warranty lapsed and they told me that there was no such extension applied and that I would have to pay for all the repairs and that was final.

Honestly, I know I should have just sent in the laptop the first day I called them, but no one should be told that their warranty was extended. How could they do that? What was I supposed to do, think to myself "hey, they must be lying that my warranty was extended", I should take care of this immediately. I will never buy a Lenovo brand product again for the rest of my life. They can go ** themselves.

I purchased an IdeaPad Y570 Laptop - 08626JU approximately 1 month ago. The bundled PowerDVD 10 software did not work, it failed to play blu-ray discs due to the software repeatedly failing to update. Here is how the IT support/complaint process with Lenovo went:

I called IT Support, IT support erroneously told me that PowerDVD does not support blu-ray playback and I will have to purchase the software myself. I explained that it was a bundled software, it came with a blu-ray drive and they need to fix the problem by providing me a new software. The IT promised me software support will call me back within 30-60 minutes. It never happened. I sent a complaint email. I received a response in such extreme broken English that it was incomprehensible. I sent a complaint reply and requested to be put in touch with an American-based customer support. I received another email, also in broken English but somewhat comprehensible. I was told that my computer does not have a blu-ray drive and that I should contact software tech support, but they would have to charge me for doing so as it's not covered under warranty.

Summary: Lenovo tech support repeatedly lied about my computer and software, and calling me back. They proved themselves incompetent and not knowledgeable in Lenovo products. Lenovo will not stand behind its product and then when you think that it can't get any worse, they'll try to squeeze more money out of you. In me, they (and IBM) have lost a customer for life.

I purchased laptop on the 12th of December 2010 and was having an issue regarding the laptop, it restarts every 30 minutes. I have given my laptop to Lenovo Care. They have taken the laptop from the 17th of March and they are still doing something, but I don't know what they are doing. They are making me a fool. Every time, they are telling me a new issue and still nothing. They are not repairing it at all. It's been month. They are telling me that they are ordering parts and they're still not getting it. I want a solution.

I had to send a U400 out for repair because it would not power up after 3 months. The unit will be at Lenovo's repair 5-6 weeks due to "waiting for part".

I bought a Lenovo Tablet IdeaPad A1 for my niece 10 days ago. The device kept shutting down and rebooting. I brought it back to the vendor and had the hardware refreshed, it seemed to work. I shipped the device to Europe, turns out that the Wi-Fi crashes the tablet every time it is activated. No support from Lenovo, no software update for a problem that seems to be known. Crappy software and crappy hardware (defective software/hardware), I expected more from Lenovo.

On Black Friday last November 2011, I placed an online order for a Lenovo ThinkPad X220 tablet PC for a total of $1,505. I received it and kept the box until today. 3/14/12, I clicked the Windows update option on my computer. It goes through that cycle but refuses to reboot or even turn on completely. The screen is black but flickering. The keyboard and sound is working. I contact a man at Lenovo and he told me this would be an easy fix and it was probably just a loose connection to the screen. Since this was 4 months in, it was clearly under warranty. He sent me a box to ship it to the repair center. This is the procedure listed online on their website of what they did.

I had to call them and they demanded to bill me $750 for some corrosion and some supposed spill on the laptop. I proceeded to talk to at least 10 other people all of which tried to convince me that the keyboard had something to do with the monitor which was supposed to be an easy fix. I told them the keyboard was working fine when I sent it in and this was not the problem. I talked to a manager at ** who then said he'd give me a discount of $345 to fix this computer. They supposedly have pictures which they emailed me, but those only prove the product was defective since they aren't clear and show red rust and no spill evidence where they claimed coffee/soda spilled neither of which I drink.

I researched this online and this same story was posted by someone else who had a terrible ordeal with Lenovo customer service as well—same quoted price and supposed spill evidence. This company doesn't want to honor a warranty. I need to know what my options are when a company clearly doesn't stand by a new product and the warranty they supposedly have with this product.

Defective Laptop: These are the issues that I had with the laptop. They have resolved the cracked palm rest, but I am not sure if the shutdown issue is fixed because I have not use the laptop long enough to test it. The headphone jack problem remains. I have a T410s for the past 13 months. Since day one, the FPS drops to 2-4 while running a few apps to do my work (Mathematica, Wolfram Alpha and Stats+) at the same time. I bear through it all for the first 10 months and then the system began to gets too hot and shutdown. Last straw was when it shutdown while I was doing my presentation. After an hour being walked through by a service rep and a long argument with him, he finally agreed to have it send in for service. February 5, I sent it into the service depot. They sent it back with "replaced" fan and a crack palm rest. Fifteen minutes after I got it back, the system shutdown on me again.

After two hours and a half hours of checking, explaining and arguing with the rep that the crack palm rest is not my fault, the rep finally agreed for me to send it back. Back it went to the depot. They replaced the motherboard and the cracked palm rest—which occurs on a lot of T410's. There's no shutdown issue one week later, but as I plug the overhead system into the headphone jack, there was a high pitched noise and static going through the audio system. I tried to ignore the sound and power through the presentation. A quarter way through, one of the audience stopped me and asked me to switch my computer because he couldn't stand the noise. Embarrassed, I switched out with a Mac PowerBook!

Back the T410s went to the service depot on March 5. It has been there since! First week, the tech "could not reproduce the sound." I quickly called back and tell them that it's from the headphone jack, not the built-in speakers. Second week rolled by and still no solution. But when I checked on the web for the status of repair, it stated that it was sent back to me and dropped off at the "office." I panicked and rushed home. I searched high and low, but no laptop. I thought UPS lost my laptop, but UPS informed me that the laptop was sent to NC. Of course, it was Saturday and gives me the reason why it was sent to NC.

Long story short, the service was escalated and willing to replace the laptop to a T420s. She sent quote with the systems with less RAM, CPU, without multi-touchscreen, etc. I nicely replied with my original spec sheet. She sent back with the same spec, but can't replace the touchscreen because they don't offer it on the T420s anymore. When inquired about the resolution of the current issues, she affirmed to me that the issue has been resolved. The service representative constantly misinformed me and promised one thing over the phone and emailed a different set of system configuration. But the post on their tech forum says otherwise. Nevertheless, T410s is still with the engineers who can't figure out how to fix it and the service rep won't give me the equivalent value for my T410s nor a refund for the purchase. From February 5 until now, March 28, I don't have a laptop that I paid a premium price.

I had purchased a G460 laptop last 4th, January 2011. In this laptop, I have been facing lots of problems such as blue screen, NTLDR error and it doesn't accept some drivers too. I had contacted a customer care executive and the service was horrible, it was handled by an Indian call center.

I purchased a Y560 and have had issues. I see on this thread, many people apparently have also, running hot, blue screens, drivers stopping, blank screens in the middle of working, cursor getting larger out of nowhere etc. So, I called customer care and was sent an email saying they charged me $59. Meanwhile, my statement reflects a $179 charge. I called and the call center is a third party outsource, they are horrid.

So also, they only downloaded free software from CNET which did not resolve the issue. I then called back the next day because I was still having the same issues as before. So basically, I paid $179 for them to not fix my computer at all and lie and tell me they were charging me $59. This is my 2nd Lenovo and I will never buy a Lenovo again. More like LeNOvo!

Original post on March 6, 2012:

This is an ongoing warranty repair. I'm currently in the 4th week of this repair. The Lenovo Y560 is almost a year old and remains under warranty. I noticed that when the chassis was flexed in the slightest, the slide navigation would start flashing (like a bad connection) and totally quit working. Also, the one button theater screen app would pop up, but the button stopped working and I had to reboot for it to be recognized again. I called tech support and a case file was started. The tech sent a box for the laptop to be shipped in and all was well. I asked at the time of our call not to reimage the hard drive. An email notification dated Feb. 9th stated the computer had been received. A week later, I saw a notification dated Feb. 13th on their repair status page that they were waiting for me to contact them to get permission to reimage the hard drive. The same day, I called and gave them permission to reimage. Since then, the last entry for the status is the same initial one I read on Feb. 13th.

I made many calls to get the status. They informed me that they needed to replace the keyboard. Okay, it wasn't in there for that, but that's great that they found it. Several calls back, they still want permission to image hard drive. No further status update. I was hung up on or disconnected several times again tonight—twice! Each time, again, I gave permission to image hard drive. I also figured out after some research that the repair facility is in Grapevine, Texas and I was able to call them. I was informed that I must go through the Lenovo tech support people, even though they are totally incompetent. Now, I can't even get them to stay on the line long enough to demand my equipment back, which is akin to stealing, so I can take it to a local facility and have it repaired with or without warranty then send them the bill or possibly obtain reparation in a court of law or possibly a class action suit.

At one point, approximately 2 weeks ago, I offered to let them keep the one they have and pay the difference for the latest comparable unit, but "We don't do anything like that." I believe I now need to find something used that will work until I can get this resolved. At this point, I would be satisfied just getting my money back and move on.

Update on March 20, 2012:

I received my Y560 back last Friday, March 16, 2012, and as I expected, the original reason it was sent in was not addressed. The hard drive was in fact reimaged, the keyboard was replaced, they found that doing a diagnostic, but the unit continues to lose the slide nav and one button theater function. And the lights go out and come back on if the lower left hand corner is lightly pushed on with a finger. These were the original reasons the unit was sent in. I believe it has a bad motherboard

I reassembled the battery and booted it up. I found the problem and called immediately. I let them know the case number. I was put on hold for 1/2 hour and was disconnected with no return call. Hmm. Don't they ask you to verify your mobile phone number when you call in to make sure you are who you say you are? I believe my only recourse at this point is to hire an attorney. The unit is still under warranty—yeah, they charged me for that right away and yet they refuse to honor a defect they are responsible for. If I'm not mistaken, this constitutes fraud! If you are considering the purchase of a Lenovo computer desktop, laptop, business class, or entertainment class, please read all the complaints associated with this company. They absolutely should not be in business.

Anyone who purchased a Y560 should get reimbursed. No one should have paid over $800.00 for a laptop and it doesn't work properly. I am having the same issues as others have reported with the graphics/black screen, PC runs hot, get blue screen in the middle of working on something and cursor gets large on its own. One of my JBL speakers goes out but if you tap on it, it comes back on. I don't use this machine heavily. I use it to check email and search once in awhile. I am very disappointed with this machine. It's not even that easy to find the proper fix/driver update on their website for these issues. It is very nerve-racking trying to accomplish something on this PC. They shouldn't get away with selling something that is sub-par. I purchased this unit through Tiger Direct.

I ordered a headset and Lenovo deducted the money promptly from my account. Then they shipped to the wrong address even though I had clearly mentioned the correct address in the note to shipper. Their customer service is horrible. It is handled by an Indian call center. I have still not received my delivery.

Lenovo Nvidia Y510 series laptop is the worst series by Lenovo. It started showing problems just in 2 and half year. The graphics card got damaged once I repaired it but again the same problem appeared. Its keyboard is also not working. Even my friend has same model, her condition was worse than me. Her laptop started showing problem in just 1 year of purchase. What do I do with that? If they purchase that laptop back, I will be very happy.

After having this computer for one month, on February 27, 2012, it would no longer turn on. No power whatsoever. My first call to Lenovo sent me through troubleshooting that provided no help. They told me I needed to send the unit back. They wanted me to pay shipping. I convinced them that I shouldn't have to pay to ship a one month old computer.

They told me I would have my computer back in 7 days. When I got an email saying they received my unit, I waited a few days to check the status of the repair on their website. Not surprising to me was the fact that they were now waiting on parts. Website said to check back for updates to my status. Curious as to how long they were going to have my brand new computer, I called customer service, again, to get this information. After waiting 25 minutes, a human finally got on the line. I gave my case number, then, after being put on hold for 10 more minutes, he came back and said that my computer's hard drive and hard disk drive had both failed. The parts were not in stock and they didn't think I would get my computer back until March 20. This particular customer service person recognized my severe disgust with the situation and told me he would "elevate my case to a higher status" and that I would receive a call from a manager-type person who might be able to get this resolved faster or perhaps even be able to determine whether I could be issued a replacement machine. I was told that I'd receive a call within 3 business days.

The call never came. I called Lenovo back on the 4th day. I had to re-explain what I'd been told. I had to reiterate that I was supposed to receive a call and didn't. I was put on hold for 15 minutes while they checked to see if my case had been assigned to a manager. It had. Then I had to wait on hold again while the CS rep tried to get that manager on the phone to talk to me. After being on hold for 30- minutes, I was cut off. When I called back, this rep couldn't seem to understand that I was told I'd receive a call from someone. She was going to put me on hold again before I told her that I would not spend any more time on hold. They have my phone number. When they find the person assigned to my case, they can call me.

That was last night, March 8. Who has the time for all of this ridiculousness for a brand new computer?

I purchased a G570 five months ago. This unit does not get a lot of use. It is well cared for, put in a case when not in use, case stored properly and does not travel. I used my laptop one evening, shut it down, put it in the case for the night. The next morning, I took the unit out of the case, opened the laptop and something happened with the left hinge. From the outside, the hinge looks intact. However, it appears that something on the inside may have broken. Something is misaligned and has caused the shell of the base to separate at the seam on the corner. I cannot open or close the unit without doing further damage to it. I called tech support. After getting disconnected after six minutes on hold, I called back. After a 40 minute conversation with a tech that told me it was user induced so nothing is covered under warranty. He indicated that I must have either dropped the unit or forced it open or closed for this to happen. After explaining to the tech that did not happen, he told me he would look at the previous history of this type of issue. After being on hold again, he told me I could send it to the depot service center for review but from what he saw it was user induced damage.

Okay, if there is that much history and all is user induced, isn't that a flag? I told the tech I wanted to call some of the other service centers licensed for repair by Lenovo. After speaking with two, I discovered these other licensed service centers can only work on think pad products, not idea pad products. The only option is to send to the depot center. I called Lenovo tech support back the next day and spoke with another person. This one more friendly, but not more helpful. I was told the same thing, ship it back to the depot for review. My question to her was if I forced the unit close, it will cause more damage. This will obviously be user induced damage! Why would I pay (as they told me shipping would be my expense) to send this back so you can tell me it is user induced? Oh, and also give them $80 up front to put towards the cost of the repair and they would be gracious enough to pay for the shipping back to me once repaired.

After I posed this question to the tech, she stated she understood and the only option she had would be to ship it back in a larger box with the unit open. Maybe I am confused and I even asked her this question. From my experience, you do not ship a laptop open in a large box and don't expect some kind of damage. Even with excellent packing, this is asking for another problem to occur. She could not dispute my concerns, only give me my options. Normally, I would have purchased a laptop from a local computer store, keeping business local. Unfortunately, I went to our local school computer teacher and asked what he would recommend since my son would be graduating this year and we would like something he could take to college. I respect his input and trust him. Unfortunately, Lenovo did not stand behind their product that is only five months old. Lenovo has left me in a situation of paying for shipping the laptop, repairing the laptop or bypass them altogether and buy a new laptop from a company that will stand by their product.

Oh, I forgot to mention, one of the service centers I was willing to take it to was an hour and 15 minutes away. I was willing to do this so no damage was done to the laptop. Apparently, that was not acceptable either. I am angry as I do not understand companies that do not stand by their product, even when it is in the warranty time frame. The company has not given me any option that are acceptable without causing more damage to the laptop at my expense.

This is an ongoing warranty repair, I'm currently in the 4th week of this repair. The Y560 is almost a year old and remains under warranty. I noticed that when the chassis was flexed in the slightest, the slide navigation would start flashing (like a bad connection) and totally quit working. Also, the one button theater screen app would pop up, but the button stopped working and I had to reboot for it to be recognized again. I called tech support and a case file was started. The tech sent a box for the laptop to be shipped in and all was well. I asked at the time of our call not to reimage the hard drive. An email notification dated Feb. 9th stated the computer had been received. A week later, I saw a notification dated Feb. 13th on their repair status page that they were waiting for me to contact them to get permission to reimage the hard drive. The same day, I called and gave them permission to reimage. Since then, the last entry for the status is the same initial one I read on Feb. 13th.

I made many calls to get the status, they informed me that they needed to replace the keyboard. Okay, it wasn't in there for that but that's great that they found it. Several calls back, they still want permission to image hard drive, no further status update, I was hung up on or disconnected several times, again tonight - twice! Each time, again I gave permission to image hard drive. I also figured out after some research that the repair facility is in Grapevine, Texas and was able to call them. I was informed that I must go through the Lenovo tech support people, even though they are totally incompetent. Now I can't even get them to stay on the line long enough to demand my Equipment back, which is akin to stealing so I can take it to a local facility and have it repaired - with or without warranty. Then send them the bill or possibly obtain reparation in a court of law or possibly a class action suit.

At one point approximately 2 weeks ago, I offered to let them keep the one they have and pay the difference for the latest comparable unit, but "we don't do anything like that". I believe I now need to find something used that will work until I can get this resolved. At this point, I would be satisfied just getting my money back and move on.

I experienced problem with my ThinkPad R60 as it fails to boot with black screen and system hang. I asked IBM Philippines to give me a report and they concluded that the system board is defective. I bought this computer in 2007 with a 3-year warranty. I visited IBM Philippines last year (2011) knowing that my warranty has expired and paid them to diagnose the problem.

My anger is that I have bought several ThinkPads before and is even using it right now (my wife's T42) which is even much older than mine and is still working fine. It is used in the same setting with no abuse or unusual stresses. I refused to accept that Lenovo/IBM refuse to remedy this obvious factory defect. The system board should not fail so quickly as I have two other ThinkPads still working with longer lifespan. I purchase this in Hong Kong and will be there this March. I want an email and phone number of the head of customer service and warranty department in Hong Kong so I can personally talk to a live person and hear their excuse or explanation on this matter.

Lenovo Customer Service has been careless and they haven't provided any support. I bought a computer and made a mistake on one line of my address. I contacted them immediately but they told me they couldn't make any changes. They told me to contact UPS, the courier, but clearly, they would keep saying it's the sender which has to amend the delivery address, obviously.

I emailed and called the Lenovo Customer Service several times, possibly 6 times, every time explaining the situation and they just couldn't be bothered. Their system didn't allow them to make any change. It seemed such an absurd situation that I couldn't receive the computer I paid for and none took responsibility for it. This is a really frustrating experience, I'd never buy another computer from them.

I have been having problems with the software that Lenovo installed on the computer we purchased two years ago. They do not provide you with a disk to repair the software, you have to have them do it via internet. That's their way of maintaining control of you while under warranty. So if you purchase from them, demand a repair disk for whatever main software you used as your operating system. Don't rely on them for any type of support after your warranty runs out, it's just not there. That's unless you want to extend your warranty, just make sure you get a repair disk for whatever operating system you use! Don't take no for an answer.

At the time tech was supposed to show up for on site service, I got a call saying the tech refuses to come to my house because it is messy. They would not send another tech or the one who should have come could have worked in his truck (this is a laptop). I have made many calls and been put on hold to no avail. And wasted a day waiting for their serviceman to show up

The motherboard crashed after two months, they picked up the next day. It's been 5 weeks of phone calls and still no one can tell me when the part will be in. I keep getting the runaround and have been treated like a joke. It's massively impacting my job and have had no emails returned, which I was told was the only way to complain.

I ordered an IdeaPad Z570. After using it for less than a month, it died on me. I contacted Lenovo and the customer service was horrible. I kept on getting transferred from one department to another. Finally I was able to speak with a native English speaker. He told me they would send me a new computer. I held off because I wasn't sure if I wanted to return the computer for full refund. When I decided to stay with Lenovo I called back. I was told so many different stories. First I was told that I could get the computer back faster if I asked for a full refund and then re-ordered the computer online. I told CS rep that I would do this if I could get the same price for what I paid. He said he couldn't do anything about that. I told him it was unconscionable to charge me more for the same product. He then transferred me to someone else.

Second story: after explaining my story for the umpteenth time (don't they keep track of these phone calls) the person told me the computer didn't exist any more so I couldn't get a new computer. I told him I just spoke with English-native guy who told me it was available. CR rep number 2 asked me who I spoke with. I told him I had no idea because no one I had talked with gave me a name. CR rep number 2 said that I spoke with someone who was new and didn't know what he was talking about. Great, now we have the customer service representatives blame shifting one another without focusing on the most important person, the customer with a computer that died within 1 month after receiving it. Well, CR rep number 2 told me there was no way to reorder the computer because the computer wasn't available anymore. I expressed how surprised I was considering I ordered this computer less than 2 months ago.

Third story: when we were working through the refund I went to the Lenovo website on a spare computer I had. Luckily I had this spare computer and was able to get on the internet. I went to the IdeaPad Z series page, and low and behold there was my computer available for purchase. What came out of CR rep number two's mouth next was amazing, an apology! What? Someone at Lenovo is actually willing to admit they made a mistake? But this mistake wasn't without blaming other people in Lenovo. I'm still not sure whether I am grateful to have found the Lenovo on the website. I guess time will tell. I've made it just past the one month mark, so things are looking up (at least in Lenovo's eyes).

Unit became defective after a few months. Two parts casing on laptop started to open apart when notebook lid was raised. The unit is under 1 year depot service. I was told by the support team that the cost to repair was $180.

They rushed me into ordering and made promises to expedite the delivery, but actually got worst and delayed in the following week (Lenovo Order **). I discussed the importance of the date of arrival and warned customer service ahead of time. Upon checking status of the order, I complained on the delivery date posted. Direct Lenovo customer service never responded to my emails. I like Lenovo products, but Lenovo has to do something with their customer service.

I came here to voice a complaint. I just experienced with Lenovo and I now realize I am just one of many customers who were frustrated enough to come here as a last resort to vent their dissatisfaction. Who knew this world class product line that IBM so delicately built has come to what it is. I will no longer think of ThinkPad in the same way.

I can describe my issue very simple. I purchased a new laptop back in December. It failed after 7 days. Lenovo asked to have it sent back (after troubleshooting on the phone). At this point I am upset that a brand new laptop failed but this still could have had a positive outcome.

The customer service since I sent my laptop to them has been zero literally. Initially on the phone they said it would take 6 days to fix and they would overnight it back when fixed. It was sent in on Jan 7th. On Jan 12, I called to check status and they said it was waiting on parts. A week later, it was the same. When asked for an ETA on when the parts will arrive, they said they do not know and they have to contact Lenovo (IBM is the partner who repairs these). They escalated to Lenovo and said I would hear from someone in 48 hours. Not only did I not hear from anyone in 48 hours, I have not heard from anyone period and it's not been another 6 days.

I am now on a campaign to warn others about the new ThinkPad and Lenovo brand. It's terrible and should be avoided at all costs. Obviously from all the complaints here they do not value their customers. I can totally understand that when you make thousands of products that some are lemons. When you don't stand behind your product when it fails is alarming. There is no excuse. It really amounts to fraud. I have paid over 2k for a laptop back in early December and to date I have no laptop. They in essence have stolen my money.

Avoid this company at all costs. I am open to a class action lawsuit.

Ever since buying the Lenovo Idea Pad Z570, the internal Intel wireless 1000N adapter has not functioned properly. I visited the Lenovo support site and downloaded their latest driver for the laptop, but that didn't work to resolve the problem. Then I called Lenovo support, and they were able to log in to my PC, and download a different driver from their secret stash, which temporarily fixed the issue.

When the driver quit working, and a subsequent call placed to Lenovo support, things had changed, I was told that the same issue doesn't qualify for free support, and that I would have to pay $179.00 for a year of support or $59.00 per incident. I explained that this is a recurring trouble, and asked why did I have to pay when the last time they fixed it for free under the warranty, which is still in force. I was told that this is the only option available to me. When I asked to talk to a supervisor, the support technician said that is not possible, and disconnected the conversation. I have a transcript of the lengthy conversation!

I called another Lenovo support number, and asked to speak to a supervisor, who confirmed that I would have to pay if I wanted support from them. He explained that Lenovo doesn't support the built-in Intel 1000N wireless adapter, and that if I wanted support to call the Intel support number. Upon calling Intel support, they said that due to the internal 1000N adapter being an OEM product, that I would have to get support from Lenovo. I now have an unsupportable laptop, with no wireless access. I am currently looking for an attorney to file suit for failure to support their product.

Ever since buying the Lenovo IdeaPad Z570, the internal Intel wireless 1000N adapter has not functioned properly. I visited the Lenovo support site and downloaded their latest driver for the laptop, but that didn't work to resolve the problem. Then I called Lenovo support and they were able to log in to my PC and download a different driver from their secret stash, which temporarily fixed the issue. When the driver quit working and a subsequent call placed to Lenovo support, things had changed, I was told that the same issue doesn't qualify for free support and that I would have to pay $179.00 for a year of support or $59.00 per incident.

I explained that this a recurring trouble and asked why did I have to pay when the last time they fixed it for free under the warranty, which is still in force. I was told that this is the only option available to me. When I asked to talk to a supervisor, the support technician said that is not possible and disconnected the conversation. I have a transcript of the lengthy conversation! I called another Lenovo support number and asked to speak to a supervisor who confirmed that I would have to pay if I wanted support from them. He explained that Lenovo doesn't support the built-in Intel 1000N wireless adapter and that if I wanted support, to call the Intel support number.

Upon calling Intel support, they said that due to the internal 1000N adapter being an OEM product, I would have to get support from Lenovo. I now have an unsupportable laptop with no wireless access. I am currently looking for an attorney to file suit for failure to support their product.

I purchased 2 Lenovo Z565 laptops in November 2010. Within 6 months, the door to the disc drives fell off both machines and now the hard drive on one is burned out. I called the company. What I got from the customer service department is that they do not stand by their products, that other people have had this problem within 2 months of having the laptop and that I should consider myself lucky. One of the laptops is in the repair shop right now and it is going to cost me over $300.00 to repair.

My Lenovo Y560 laptop failed under warranty. I got an RMA and they told me to ship it back in the original box. I did. I got the laptop back in a different box (I no longer have the original box), and they didn't fix it. I called again, they said they would send a new HD and restore CD. No problem. I'm very computer savvy. But they didn't send it. I called them to complain, no dice. I called consumer affairs, they told me they would send me a new HD and restore CD right away, and look into the box. I received the wrong restore CD and a 160 gb hard drive to replace my 500 gb hard drive. They claim to have included a label to send the old one back (which I won't until I get a 500 gb hard drive) but they didn't include a label.

It has been two months and my laptop is still messed up.

I have a complaint about one of your dealer (Best India Computers Valanchery, Kerala). They didn't give me the driver CD of Lenovo g460 idea pad laptop, so that I have so many problems. Please take proper action immediately.

I purchased 2 laptops and paid over $10,000 for both from an authorized reseller of Lenovo (Ted from hidevolution.Com). I have spent the entire time being transferred from one customer relations person after another, never getting a first response, always having to send 2nd, 3rd and more email requests for a simple response and have finally now been told that the 2 computers I purchased are not covered by warranty. This is because they were purchased through e-bay, despite the fact that I only purchased 1 of the laptops via e-bay and the e-bay seller was in fact as I was told by numerous employees of Lenovo to be an authorized reseller.

I will never ever deal with Lenovo ever again. It has been the worst experience of any company I have dealt with, beyond only computer companies, but all companies in my 32 year life. They sent me on a wild goose chase, insulting me, lying to me after they received my money including extended warranties until 2013. But I hope at the very least, no one will ever fall as victim to this Lenovo organization again. Any other computer brand is better and in my life of experience has never been as dishonest, cheating, shameless and corrupt as Lenovo. Lenovo is the worst organization I have ever dealt with.

Worst customer service I have ever encountered. I thought Lenovo was going to be a big company that might care about customer service. I was extremely mistaken. Three weeks after I received my Lenovo Thinkpad E420, the computer would no longer start up. I sent it in to the repair depot and I received an email informing me that the part needed to fix the computer was out of stock and that there would be a delay. I waited over three weeks before they were able to send the computer back to me. A month after I received my "fixed" computer back, guess what? It happened again! I demanded a replacement computer, considering my computer was new and had not functioned the majority of the time I owned it. They took weeks transferring me from department to department and told me they would not replace the computer. I have no faith in their product, their personnel, their service and their company.

By far, it is the worst customer service of any company I have ever dealt with. After two years of owning the laptop, the two USB ports on the side ruined two of my USB cables for two separate devices. The plastic piece inside comes out easily, which is a common Lenovo issue. Out of the 7 representatives I spoke to, it was nearly impossible to speak to a manager.

They wanted me to pay $950 for the repairs caused by a manufacturer's defect and ended up sending me back the laptop unfixed. Every employee I spoke to, except one, actually seemed genuine about helping me. By far, the worst customer experience of my life and I still have a broken $1700 computer. Do not buy Lenovo.

I bought a Lenovo Ideapad Y560, refurbished, from the Lenovo factory outlet in March of 2011. Five minutes into the installation of the Windows 7 operating system, the computer blue screened. Since then, the longest it has gone without blue screening has been a little more than one week. I have sent it back to Lenovo's Repair Depot, at their request, three times. They re-imaged the hard drive, replaced the main board, replaced and imaged the hard drive again, and reset the memory modules. Each time, according to the repair technician, the computer passed hardware and functional tests.

Each time, it started blue screening again about a week after I got it back. It blue screens an average of twice a day. I travel and work over the internet. I have lost so much time and work, reinstalling programs over and over and scrambling to try and recover documents that weren't saved correctly, as I was working on them when the computer blue screened. I have gone weeks without any computer at all.

The first time I requested a replacement computer, the support staff told me that it wasn't "my decision". After the third time I sent it in to the Repair Depot, it blue screened three times in one day. When I called support, the person told me that I was way past the 21 day time limit for returns. Then, he backtracked and offered to escalate my case to Customer Relations. The Customer Relations manager called yesterday and told me that there is nothing he can do, and that I should send it in to the repair depot again.

I hate their stupid customer service. I have been told that I can't place an order, since my shipping address is different from my billing address! It's ridiculous! I have never heard that before. It has never happened with other online orders I placed. Finally, I had to cancel the order three times, since each time I placed the order, it would not go through, and I got yelled by customer service people. They have poor customer service. They have no respect.

I bought a Lenovo Laptop (Model G570) on the 4th of November 2011 from one of the dealers in Bangalore, India. It worked fine for a little over a month or so and then started giving problems. Initially, it used to take longer time to boot which was irritating but I somehow used to bear it. One fine day (actually worse day for me), when I switched it on, it only gave me a blank screen. I then contacted the customer care (complaint # **) who took me through some "one key recovery" process and then a couple of other things, all of which didn't help at all.

Then, they said a service guy would be visiting me and nothing happened after that. In fact, when I called the service centre (HI-Tech Informatics Services, Old Airport Road, Rustam Baugh Road, Bangalore. Ph. #s 080-41558184/85/86) and asked them about the status, they said the service already visited my place! I was dumb struck and didn't know what to do. They went a step ahead and put me with that service guy (Siddhu) on a conference call and he confirmed to me that he indeed visited my place! What do you think I should do now?

I bought a Lenovo Z570 on 10-24-11 from lenovo.com. I tracked the package and found out that it was being shipped from Shanghai, China. I didn't receive it till 11-4-11 since this was held for a couple of days in Louisville, KY (place where international packages from Lenovo come through to the US per customer service). Laptop was working well till 1-7-12. It wouldn't power up at all, neither with the battery nor with the adapter alone or together. I called Lenovo's support line. The tech tried to troubleshoot the problem but failed. He said it "may be something to do with the power circuit". My own research showed it to be the power jack. Tech said it needs to be sent to Texas for repairs. A 63-day old laptop needs repairs. I wouldn't have this as an answer, so tech support said he'll have his supervisors look into this case and that they'll call me back in 2-3 business days. I'm still waiting for Lenovo's response. By far, this is the worse computer I've had. Shame on IBM for marketing/producing such an inferior product. Overall experience is 1/2 star.

I have bought a Lenovo laptop computer in March 2011. It was under warranty and its keyboard started malfunctioning. I have sent it to Lenovo for repairs 3 times. Each time they send it back to me stating that it is fixed. It is still not fixed. Its warranty is going to expire two months later and they are only passing that time.

New laptop. Used for a month. The hard drive crashed and now their excuse for no hard drives is the flood in Thailand. This computer is junk. We should file a class action lawsuit.

I bought a Lenovo desktop about 3 months ago. I use it sparingly for official work. A month ago, half the screen went black. The machine no. is TSOO107731. I contacted the contact nos. given; I think they were call center nos. They keep you on hold for long and then don't know what my problem is after I explain everything. Then I contacted the service center in India. Vaibhav/Vishal says it happens to Lenovo computers, the screen going black. My complaint no. was 4270395842. I regret buying a Lenovo. I even have a mac but have no problem for over a year. The guys at service says spares take 25 days, no parts available at Bangalore, so they're importing from china.

I used the one-key rescue system to recover my lost data. I selected restore factory default settings then I lost all my data. The laptop became new as I had bought it on the first day then I shut it down. Then next day, I accidentally pressed the one-key rescue button. Now it doesn't start. It says media check disk failure then check cable with some error PXE : E61, PXE ROM.

Not too happy with Lenovo. I purchased a computer 2.5 months ago and the hard drive is not working--it has died! When I called Lenovo, they basically told me that they are having problems with hard drives and they are on back order! Are you kidding me? I have only had this computer for less than 90 days and Lenovo doesn't care that this is a computer for my business and that I can't do anything until they send me a hard drive. I am about to scream. I will never buy another Lenovo computer and wish I could return this one! I gave this one star only because I could not choose zero.

I purchased a Lenovo IdeaPad tablet and needed accessories to protect the unit from usage and upcoming trip. I placed an online order on November 13, 2011 for the accessories. The items are supposed to be shipped within 5 business days, and noted as "in stock". It turns out that they were not in stock. The company does not advise customer of changes in shipping dates. The company is also unable to advise which retailers could have the accessories, as they do not keep a list of which retailers receive which products. Do you believe this? Apparently, it is our responsibility to continue to check the status of the order, as they do not have a means to provide electronic updates.

I made weekly calls to Lenovo, following the first missed ship date, and the call always ended the same, with a transfer to a manager, because the customer service agent can only read/see the same thing that we see online with the order status, and the manager promises that the next ship date will be met, and that they will "personally" follow up, but they do not, and when you follow up the following week, there is no evidence of my previous call. Today was just as painful, in trying to get some information. They are not sensitive to the fact that you made this purchase for a specific reason, which is now time sensitive. They make no attempts to try and help, or go out of their way. After 7 calls, I have come to realize that it is a waste of my time. They only get one star because their is no option for negative 5 stars.

I will need to go and purchase another tablet from a different manufacturer with accessories (in store, probably an iPad, as it appears to be the only one where I can be guaranteed both unit with accessories). The tablet will go in a closet, unused, collecting dust. The order for accessories will get cancelled, once I purchase my new tablet. I will have invested twice for one purpose, and it appears that as the consumer, you have no recourse. Even returning the original tablet is not an option, as my 14 day remorse period has passed. Final consequence, I have put Lenovo on my naughty (black) list. I will share and warn my friends, family, clients, and co-workers of the negative experience, and provide another manufacturer as the better option.

I ordered a Lenovo K1 32GB tablet on 11/16/11, and was told during the chat session, that I will receive it within 2 days. After checking with another chat specialist I was informed it will take a week, however I did not receive it. I checked my order status to show that it was going to be 11/29/11, a week later than I was originally told. Hence, I missed the Black Friday and Cyber Monday specials for tablets. I even purchased a Lenovo z570 notebook to be compatible with the K1 tablet. Around 11/28/11, I checked the status again, and now it said 12/7 which made me very upset, that not only am I not getting my tablet as mentioned, but I did not even get an email about the change. When I called on 12/5/11 to check on the status, to see if it was going to be shipped on 12/7/11, they said it was out of stock since it was on high demand, but I will get it later, which really made me mad.

I placed my order a week before the Black Friday/Christmas shopping season started. If it was out of stock, they should have advised me when I placed the order so I could have placed an order for something else, or bought from another retailer. This is the worst sales order I have ever placed online, and I do make a lot of online orders. I lost the potential to purchase another tablet during the biggest sale days of the year (Black Friday/ Cyber Monday), and not be able to use it when I had planned to.

This issue is about the Lenovo Thinkpad Android Tablet. This unit is billed as a "Business Class" tablet, but has so far been a very serious disappointment. First, the unit, though billed as a "Business Class Tablet" is incompatible with Microsoft Exchange 2003. The email client cannot with any degree of reliability reply to received emails. Second, the unit has numerous manufacturing defects and/or design defects. These defects are actually documented, and largely ignored, on the company's own support forum.

3. The GPS, if it finds satellites at all, take 5 to 10 minutes to do so, and then reports your position with virtually no accuracy. I've personally seen it report my position 1/2 mile from where I actually was.

If you are looking for an android tablet that is reliable, be cautious in considering a Lenovo product. They do not appear to be taking their Android tablet line, nor the customers who purchase them seriously.

I sent in my unit for a broken digitizer after one month of use. I got a phone call after it arrived for repair, saying it had a cracked screen. I filed a complaint with UPS. I found that the damage was not their fault due to faulty packaging. Now they refuse to replace my unit. Never buy Lenovo.

I have purchased Lenova All in one on 27.04.2011 SR no ** . I have started receiving frequent flickering on the screen. I have logged a complaint with dealer and he tried to resolve the same. However, he fails to do so and advised us to take up with Lenova directly. I have logged a customer complaint no ** and when inquiring after few days, I have received feedback stating same was already closed and suggested me to log another complaint. I have logged another complaint no ** dated 17.10.2011. Their outsourced service partner M/s Blue com infosystem engineers visited 3 times in interval of 25 days after repeated follow up to their office,we have sent video shot of flickering screen to their mail ID, however problem is resolved. Feedback and service support is very poor. They have given 3 years warranty; however, with very poor service the network purpose of purchasing the system is not useful.

I owned a Lenovo laptop for two years before suddenly, the right hinge/joint that holds the screen to the body of the computer snapped. It wrecked the back cover instantly as well since the thick metal joint would not bend. Knowing I was no longer under warranty, I tried to live with the problem for some time, but eventually knew I could not. I took the laptop apart to discover that the only thing that held the joints together was a thin, cheap, plastic backing, which was the screen support as well. It seemed so poorly designed. I couldn't imagine it, but all I could do was order another part. I did indeed find a place that carried the plastic screen support and ordered a new one. And I got it gone but after a month, I faced the same problem. Actually, the customer care told me that it's technical fault. Then, why should I suffer? I invested 47000 Rs and it's of no use. Please take corrective action. The model no. is 52q y510.

In our computer (VS20035309), there is a technical problem. If you come and check the problem, then it is very helpful to me. Please come and solve my problem.

I've been on hold waiting for some one to pick up the phone for 25 minutes and still counting and I'm returning their technical support's call! This is the second time I've been on hold for 20 minutes plus out of three phone calls. Who allows this to happen anymore?

My IdeaPad Y-450 came with the Windows Vista Home Premium. I installed Windows 7 Ultimate, without uninstalling Vista, around October 13, 2011. However, Windows 7 gave me some trouble and when I wanted to switch back to Vista, it asked me for the activation key. When I entered the activation key, I got the following error: Activation Error. Error code 0xC004E003. It asked me to contact Lenovo Support.

I called Lenovo four times. I spoke to Ramesh, who simply transferred me without a warning while I was retrieving the product key. Syed hung up on me. Ashish was transferring me to a supervisor, and after a 5-minute hold, he put me through to an extension where no one was available, and the line automatically disconnected. This is the kind of 'world-class' customer support that Lenovo India provides. Never before have I needed to call their customer support, and the first time I did, this is the kind of experience I had. What's more, their website doesn't have a phone number or an email to register complaints.

I got a Lenovo Idea Pad last December. By the following September, all the USB ports had stopped reading anything plugged into them (whether a flash drive, a mouse - anything). The following month, the Wireless Card went bad and now I can't access the internet from it. Based on other consumers' reviews, I'm afraid it may be futile to contact Lenovo, but I am going to try anyway. I will follow-up with their response here.

I purchased Lenovo Ideapad u160 on April 15th, 2011 from Lenovo company online. On Oct 5th, 2011 the LCD screen suddenly become defective and was not able to show anything. Since the warranty will last until April of 2012, I shipped my laptop to Lenovo for repair. But then the customer service told me the warranty doesn't cover LCD replacement. I pointed out that there is no such a statement on Lenovo warranty declaration. Then the customer service changed his word by saying that it was damaged by the customer, so they will only repair it if I pay them $300, which is half the amount I paid for this laptop. Since I was always handling the laptop carefully and the laptop is intact and looked absolutely normal when the power is off. There is no crack on the plastic cover. The customer service just kept saying it's damaged by customer and refuse to give me any explanation. I asked if I can talk with someone who knows what happened and he refused. His attitude was arrogant, rude and impatient. I asked if he can direct me to a complain system in Lenovo company and he said there is no such a system in Lenovo.

I searched it online and find out a lot of people have the same problem as I do. Not to mention the quality of lenovo laptop is terrible, since it broke down less then 6 months after I bought it. Their customer service is worse. I jut want to unite people who have the same problem to file a complain to Lenovo company. Now, it won't satisfy me even if Lenovo is willingly to repair my laptop for free because it will break down soon after the repair which will waste me more time on negotiating with Lenovo customer service. I want full refund including taxes and shipment fee and public apology from Lenovo.

Similar to other people on this forum, I got sold a machine that hasn't worked more than a week in the two months I've owned it, it is going on it third motherboard because it is not charging. I keeping getting lied to as to when the laptop will be repaired. I had no idea that this was such a terrible company, or I would not have purchased it. They refuse to give me a standby laptop, or talk to me about what compensation I will receive for the lack of a laptop.

This laptop has been sent in for repairs three times. The third time, I had to pay $400.00. However, the same problems keep on happening and the computer cannot be used. Blue and green lines come up on screen, computer freezes up and crashes to a blue screen. It cant be on for more then 5 minutes. The CD drive is broken for the 3rd time. I have been contacting Lenovo for over a month.

Finally, I was given a contact number for customer service. The problem is customer service never picks up the phone or return calls. I called back tech support and was told to wait another week for a call back from customer service because there is nothing they can do for now. When I asked to speak to a supervisor, I was told that there is nothing that can be done until I speak to customer service. How? They have an answering machine.

My son is in college and this is his communication tool for all his work. We are poor and this computer was purchased through much sacrifices. We are at a total loss as to what to do next. I wonder why they cannot issue a new computer? The waiting time, the fourth time of repairs, the lack of customer service, et cetera-- this is one horrible company. It should be shut down. Stay away from any Lenovo products. You will be sorry if you don't.

I have purchased a Lenovo desktop all-in-one. After one week of usage, the computer is not switching on even if there is enough power supply. I have tried to call on their call center but to no avail. I made a complaint on 26 Sept 11 and the problem is still not resolved until now. Dealing with Lenovo is my worst experience ever. If this problem will not be solved in this week, I will not deal with this in the future. Thank you for your support.

I owned a Lenovo laptop for two years before suddenly, the right hinge/joint where it holds the screen to the body of the computer snapped. It wrecked the back cover instantly as well since the thick metal joint would not bend. Knowing I was no longer under warranty, I tried to live with the problem for some time, but eventually knew I could not. I took the laptop apart to discover that the only thing that held the joints together was a thin, cheap, plastic backing which was the screen support as well. It seemed so poorly designed I couldn't imagine it, but all I could do was order another part. I did indeed find a place that carried the plastic screen support and ordered a new one.

It arrived and I carefully installed it. Everything seemed to return to normal, until not two weeks later, it snapped in the same exact spot. I was heartbroken, thinking I must have installed it wrong. I treated my laptop with kid gloves between the plastic support install and the second break - it never even left my bedroom. So I sucked it up and called Lenovo, looking for a nearby authorized repair shop. My father said that with this sort of break I really should send it to Lenovo themselves, and after some back and forth, I agreed to do so. They sent a box, and I shipped it to them.

First, they quoted us a price of $275 dollars to repair the damage. Now, after having done the basic repair itself, I knew exactly how much the parts themselves cost (being the plastic support and the cracked back plate of the computer). I even added in the idea that the joint must be damaged, and all together, thought this seemed a fairly decent amount of money to pay for the repair. My father agreed and gave them his credit card to pay for it. Suddenly, after charging my father that amount for a repair, they changed their tune. They told us it would be a great deal more money to repair it, but when pushed, would not explain why. My dad spoke to them, telling them he had already paid for the repair and they would fix it. They supposedly did the repair, but after three weeks, I still hadn't heard anything about it, so I called.

There was a part that was on backorder. Oh? How long until it would be in? Three months. I was stunned. They already, by this point, had my computer for a month. I asked, "Did you plan to call me and let me know it would take this long?" only to discover nope! They were just going to hold the laptop for those three months and not say a word. I told them, finally, to just put the cracked back plate back on the laptop and send it back to me with a refund on the price of the new back plate to my father. The damage, I knew, had not been that bad on the back plate, still plenty serviceable. They told me no, they couldn't do that; they wouldn't send it back with something broken. What?

I argued with them for some time that they were holding my laptop hostage. Why not just send me the part in the mail when it came in, then? (This piece is installed literally by quickly snapping it into place with your fingers, not even a screwdriver involved). Nope, they couldn't do that either. They had to be the ones to do the repair. It took my father getting on the phone, who was furious by this point, and arguing with a high end manager to get my laptop to be sent back to me on the condition that when the part came in, I would ship it back to them, they would snap the back plate on, and return it to me. This seemed beyond stupid but I agreed.

Lo and behold, Lenovo never contacted me again, and now four months from the repair, the exact same joint broke again! Even their 'skilled' repair had it snapping in the very same place, and from coming here, it seems I am not the only one who has had this problem occur. I will never purchase another Lenovo product, as they use cheap, cheap materials that continue to break and their customer service is more like customer torture because they have your money.

I have never had this much trouble with anything in my life. I have called Lenovo at least a dozen times to resolve problems, and sent it to tech support 3 times. Every time they send it back, I'm told it passed all the tests, yet I consistently get the same error message. I contacted Lenovo's Customer Service five times and they told me that even if my computer is a lemon, they will not refund or replace it. I have no respect for a company that won't back up their product. If something's crap, it's crap and whoever made it should replace it, especially when it's $1200 worth of crap!

I purchased a new Lenovo B575 laptop from Best Buy on 10/7/11. I tried listening to an audio CD with it 2 days after I purchased it, and the drive did not read the CD. I tried a DVD and the same problem; the drive never spun up. I checked Google for fixes and nothing worked.

I took the computer back in to Best Buy on 10/10 and they said they needed to exchange it, but the same model was out of stock (all stores in region. I'd have to get another model. I asked for a replacement drive and they said they couldn't do that. I then called Lenovo warranty support and was told that they needed me to ship the computer to them at my expense since I had a "limited warranty". I was not happy at all with that response because it's a brand new computer and they should be shouldering the shipping cost for something not even a week old.

I took the computer back to the Best Buy I bought it from and found an ASUS laptop for $60 more (reduced $80 from original price) and bought it. It will be a long time before I think about a Lenovo, if ever, and I will be happy to tell people about the customer "no-service" I received in exchange for my purchase.

I bought my brother a Lenovo laptop when he started his undergrad studies last year - an Ideapad Y460. Now, I've always owned Dells and Apple computers for the past 10 years and have had no issues with them or their customer service. This laptop crashes with a BIOS issue 1 month into purchase. It got repaired and is sent back. It crashed again because of the same issue within that year. We sent it in, and it came back without the BIOS working but the hard drive replaced. I mean, like, really? Did they not know the difference? He's lost all his data because their tech folks didn't know what to fix. And obviously it still doesn't boot, so I don't know what testing they did. Nonetheless, we sent it back in immediately, it got fixed.

One month down, it crashed again with possibly the same issue. So I have the customer service folks escalate it and it was assigned to Michelle ** who is apparently their "Customer Relations Manager". On their file, it says she called me last week - but I haven't received a call or been left a voicemail. I call the customer service consistently every day to ask them to get her to call me back, since apparently no one can do anything now except her. She won't call me or email me. They won't give me the contact of anyone else. I have emailed and left voicemails to her multiple times with no reply or response. Everytime I call customer service, they aren't helpful, I once spoke to a supervisor there and he was appallingly rude.

So basically, its been a ridiculously long time since the laptop crashed. The customer service guys won't help. No one gets back to me about the "escalated issue". I have no other contacts I can reach out to. I'm not sure what I'm supposed to even do. Do I just give up on Lenovo and buy my brother another laptop? Because he is in school, and unfortunately schoolwork doesn't wait for bad customer service.

Not even 1 star! I ordered a custom built laptop which cost me over $1,400.00 back in October 2010 which I didn't even receive until November, 2010 and they took a month of my in-home service warranty and never would change the date on it to reflect the date when I received it! Nine months later, after 3 service calls, my circuit board was replaced twice. The mouse, track pointer, keyboard, optical drive, sim card reader (2 or 3 times, I cannot remember), and the monitor were all replaced!

After the third call out, my speakers started going out! I had to threaten legal action for anyone to do anything about it! Even after that, it took more than a month to get my refund check and even the legal dept agreed with me that I should get my money back! How sad is that? I followed every requirement to the letter on the return instructions and then, while I was at work, my hubby had to scream and yell at the legal woman to send the refund check because they were stalling!

She told him she had to check with corporate first on where the check was and then when she called back to see if he gave me the message, he said it was on her desk the whole time (about 2 hours later)! In the meantime, I had called 3 days in a row to get her to call me back regarding where my refund check was after the required 24 hours inspection time and the 5 business days for them to FedEx overnight a refund check!

Do not buy Lenovo! IBM dropped them as a label because of things like this, poor customer service and faulty building and equipment! I had to threaten to take Lenovo to small claims for the maximum for them to do anything about it. I used everything in writing I got from legal promising that they would refund the full amount in order to get my refund back! If you get anything in writing from them via email or what not, save it! Use it against them and do not let them railroad you! I knew they would not come all the way north to Ohio to go to a small claims and I used that against them as well. They did not want to have to pay at least twice or more what the refund was so they got right on it. I hope the best for all you out there who have Lenovo laptops, mine was a pure lemon!

I bought Lenovo computer half a year ago. Then one day, the screen just went out of order. To be honest, I did not do anything wrong. The company refused a computer replacement, and asked for $300 for repair fee. Not only the quality is horrible, but also the service. They promised me they will file a consumer complaint and they will contact me in 3-5 business days. Now two weeks passed and I did not receive any response. So, never buy Lenovo products, or you should expect similar experience. As a Chinese, I hope the company will go bankrupt in the next few years.

First time in my life I bought a Lenovo. Since Day 1, the connectors were loose but the retailer told me that it was normal. Today, after 15 months, the connector was dead and I couldn't use my computer anymore. All I got for a response is that the computer was out of warranty and I have to pay for evaluation, transportation and repair. Finally, repair will cost more than a new one.

Yesterday (09-20-11), our Lenovo ThinkPad stopped booting up. It appears that the hard drive may have gone bad. I spent last night recreating the work that I had just lost on it (I didn't even have a chance to back it up yet), so when I went to Jury duty this morning I wouldn't be thinking about recreating the work that was due.

After returning from Jury duty, I called Lenovo's customer service. It turned out my warranty expired yesterday. They said there wasn't anything they could do for me. Since I didn't call last night before midnight I was just out of luck.

I bought this laptop and also an extra coverage insurance. However, according to Lenovo, this coverage doesn't cover the damage on the mother board. And they want to charge me extra $300. I already spent $400 for the laptop, $46 for sending the laptop to Texas for repair, plus $50 for the extra coverage. The total amount spent on this laptop is around $500. It has only been 3 months since I purchased it.

This is my 4th Lenovo and is a 420S Thinkpad. I had it three weeks and it worked well. One morning as I opened the unit, a crack appeared at bottom right of the screen where the hinge is attached. Lenovo had previous problems with a different model. They said no problems of this sort exists with the 420S and it had to be customer abuse. They would have to charge me $750 to replace it. During my many calls, I spoke to a representative in Denver, I believe, who told me if a screen crack is mentioned, it is automatically classified as customer abuse. They also told me that I should have mentioned that I had a problem with the screen instead of a crack and it would have been covered under my warranty.

I was not going to spend another $750 on a machine that is three weeks old which cost me $1500. Lenovo customer support is non-existent and the techs read from a script. The VPs of the company, located on the East Coast, maintain in the Lenovo promos that they stand behind the product 100%. There is no way to contact these people, in any form, to let them know the principals and procedures they put into effect are not being followed or need to be revised.

I purchased a Lenovo IdeaPad Y560 laptop for my daughter to take to college. I personally took the computer and cable locked it to her desk. A few days later, we were talking on the phone and she had to reboot the computer because she could not get an application to install and the screen displayed an anomaly like it had a crack down in the middle. After several reboots, the defect seems to be permanent. This was a new computer--less than two months old--so we contacted Lenovo and they provided us the data to return the laptop for examination.

They told us that the computer was dropped and that it would cost $300 to replace the screen. We knew that this was not true but how can you prove that the screen defect is caused by electrical power disturbance due to design or some other design anomaly? Others have had the very same problem with Lenovo display and can attest to the fact that the laptop was not dropped before the screen displayed symptoms like it had a crack.

We paid the $300 and were told that the laptop repair would take five to seven business days. Seven business days later, Lenovo support still cannot tell us when they will get the part in to replace the defective screen. I have had several laptops and had never had any problems. More than two weeks into my daughter's semester and she still does not have a computer--and no answer as to when the laptop will be fixed. We are now considering having Lenovo return the defective computer and purchasing a new computer from Dell or HP.

I would strongly advise against purchasing Lenovo products, if not for anything else, then for the extremely poor customer support services they don't provide.

I purchased a Lenovo Ideapad which slowed down significantly over 6 months since purchase. I called their customer support center 5 times over the course of 2 hours because of the ineptness, lack of professionalism, and downright rudeness of the responses, among them is "you cannot speak to our supervisors"!

Finally, I insisted on speaking to a supervisor. He was arrogant and condescending and impatient in his explanations, and in the end, advised me that there are no upgrades to processors for Lenovo Ideapads. He said that the most RAM you can install is 2 GB. I was insulted by all the supervisor's and other customer service representatives' responses. I am not technically incapacitated, in fact, I'm a professional, just not a computer geek. In the end, the loss is theirs, I am heading a publishing company of 800 employees, and their products are definitely struck off the shopping list.

If I could give it zero ranking, I would.

Summary: Lenovo customer representatives not only misrepresented and provided promises they did not fulfill, they still charged me for the laptop I did not receive.

On 7/25, I called Lenovo customer sales. I placed an order for a laptop IdeaPad Z570 for the amount of $900+. No additional changes nor components were added to the order. It was just the laptop. So according to their company shipping policies, there should not be a delay. When they sent me a confirmation email and order status, the estimated shipping date for the items was 8/1. After a week, the estimated shipping date was postponed to 8/10. No communication or explanation was provided. So, I called Lenovo and asked why the item was delayed. The representative told me it was due to missing hardware components. But the components had been ordered and the laptop was back in production now. So, I should be getting the laptop shipped to me soon.

When I checked on the order status 3 days later, the shipment date was pushed out to 8/11. Then a day later, it was pushed out to 8/22. Again, I called Lenovo and demanded to know why it was delayed by almost a month. The representative told me he did not know as my order was "on hold". But he could check to see if he can release it for production. And I was infuriated when I said the last representative told me it was in production. How could that be 2 conflicting statements? Was he telling me the other representative lied to me? The representative told me he will look into it. I told him that it was unacceptable to have an order delay of a month. I told him I need this order expedited with an expedited ship date. He said he will confirm with me via email once he checks with the warehouse representative. He told me that once it goes through, I should expect an expedited shipping date. And he will send me that confirmation via email in 2 business days.

Not only did this representative not do that, he just sent me an email saying that he managed to release my order and it's now back in production. And yet, the order status still indicated an 8/22 shipment date. I wrote back saying this was still unacceptable and not per our verbal agreement. He told me that the shipment date was auto-generated. Again, I repeated that this was not part of our verbal agreement. I said I needed an expedited ship date confirmed to me in 2 business days. No response was received via email. When I tried calling the customer service representative line, they said I should call back on Monday once the order was completed. And they refused to escalate my complaint to a supervisor. They said they will escalate it when I call back on Monday.

I called back on Friday August 12 to cancel the order. A different representative tried to give me a discount and assurance that he would oversee the expedited delivery himself. I declined and insisted that my order be cancelled. And I also said I did not want the charge to appear on my credit card. He assured me twice that it would not and I must say in a very rude manner. When I asked for an email confirmation that the order was cancelled, he refused. He told me that it would appear once the cancellation has been processed in 2 business days.

On Sun 8/14, I received an email from Lenovo telling me the item had been shipped. So, I called Lenovo back again demanding why the item was shipped when I had cancelled the order. The representative I spoke to said it must have been processed before the cancellation was received in the system. And he instructed me to accept the shipment when it arrived and call them to authorize a return. I refused to accept shipment. And then the representative said he would have the item rerouted back to the warehouse. I asked for an email confirmation on this agreement to which he refused. I had to insist again. Then, he agreed to send the reroute agreement to me via email.

I received email confirmation 2 business days later from Lenovo that the reroute request was authorized and under way. Then 2 days later on Friday 8/15, I received another email from Lenovo telling me the package was successfully rerouted. It arrived at the Lenovo warehouse. They are pending a quality check of the laptop and an approval of the credit. The amount should be reflected in my credit card in 8-10 business days. Seriously? I never received a quality check of an item. And to top it off, I cancelled the order.

I called demanding why my card should be charged when I cancelled the order. The 2 representatives assured me my card would not be charged. And I never received the order. The rep told me it was a pending charge. Obviously, it was not a pending charge because it already came through on my account. He was amazingly rude, saying that when I ordered the laptop, a charge will come through. And he said that just because I called to cancel the order, it doesn't mean the charge won't come through. So, I insisted on speaking to a supervisor. And he said, "Well mam, what I'm trying to tell you is the charge will drop off your card, and the supervisor won't be able to help you do that." When I finally insisted on talking to a supervisor, he said he needed my name and telephone number. I asked why I could not be transferred to a supervisor to speak to immediately. He told me there is only one supervisor on the floor. And he said he was inundated with return calls. So, I will be among the list when he gives the supervisor my contact information. What a nerve!

I eventually had to call my bank to dispute the charge. No one in Lenovo has the business integrity or ethics to even be trusted with a business transaction, let alone a conversation. This is the worst customer service I have ever encountered in my life. How can Lenovo continue to stay in business? Do not ever do business with Lenovo.

I purchased my IdealCentre on December 2010 and paid $1,600.00 for it.

I don't use it as much and when I realized in March that there was a high-pitched sound coming out of it, I called Lenovo and told them my concern. The computer is still under 12-month warranty.

Now its April, they set me up with a technician to come to my apartment, to fix a fan! I have no idea but that wasn't the problem. The technician guy told me that he doesn't work past 5pm, so we made an appointment at 4pm. I left my job early, and waited two hours for him! He realized it wasnt the fan, and said he will be ordering a new media card.

The following day, I got a call from Lenovo, asking me how the technician consultant was then I told him that he was ordering me another part, and that he was two hours late. Lenovo, told me that they were having problems with the tech guy. One month past, haven't heard from the tech guy or Lenovo, regarding my computer. I called again, to find out my ticket was closed, and no part was ordered. I called Lenovo again, transferred back and forth and back and forth.

I have three numbers and each department transferred me. I finally got someone. Lenovo, then sent me a box to mail my computer. It's a 24-inch huge screen. I didn't feel right putting it in the box with their packing, but I did, FedEx two days.

So here we are and it's now August 2011. I just called them to find the status of my computer, again, on the phone being transferred. Finally, I got Ronald, an American. I didn't want him to transfer me, but he did. I spoke with the representative and she told me that the part is billable. I asked what was fixed, she said the screen! I wanted to die! At this point, I had a enough and I demanded to speak with a supervisor. I told him the whole story and asked him to review my case!

I demanded a refund on my computer $1,600! He told me that I would be getting a call 2-3 days from his supervisor, regarding a refund. From reading above, I don't think, I will be getting it. Lucky, I had purchased it with my Amx Gold. I will contact my credit card and have them chase after them!

Please stay away from Lenovo! It's the worst experience.

I bought a Lenovo T410i a little ofver a year ago and purchased 'On Site, Next Business Day Repair' cover.

The laptop failed on Friday night 22nd July. Screen message says 'fan failure' and it shuts down straight away. I called Lenovo first thing Monday morning to be told they don't have the part in stock and don't know when they will do so. It is now July 31st. I've complained to the 'support desk' (oxymoron if ever there was one) but been told 'sorry, nothing we can do'. No attempt to try to find a fan in perhaps a demo unit or spare laptop somewhere in the Lenovo or IBM empire.

Requests to speak to a manager or executive are met by 'our management don't talk to customers' (can you believe it??!!) Bet they would if I was in a previous job where I bought dozens of Lennovo laptops...!

When asked 'what compensation do I get for your failure to meet the obligations of your so called 'next business day repair' service - there is no response.

When they work, their laptops are good. When they don't is when you truly find out the core values of a company. And Lenovo's stink. Don't buy Lenovo if you have critical needs. And especially don't waste your money on repair agreements.

I have purchased a Lenovo desktop in India. Lenovo gave warranty 3+3+3. The physical damage is that mouse is damaged, keyboard's key is not properly working, and problem in CPU. I have sent many mails to the company but no response from your site. Who is the right person to listen to the consumer's complaints on phone and mails?

I am a Lenovo Y560 owner, and I would like to inform people who are thinking about buying anything from Lenovo. First thing first, the customer support is absurd and nonexistent. If you want to complain to someone, just do it in front of the mirror; don't bother burning your cell phone minutes. I purchased the Y560 new and directly from Lenovo. I have been having issues since a couple months after I received the machine (display drivers, video card, and blue screen). Finally, I sent it in for repair after a few long phone calls with the customer support. By the way, the Y560 is still on warranty. It took 1 month and 10 days approximately when I found that nothing is wrong with it. I asked for a warranty extension, and talked to supervisors-- nothing. I am extremely frustrated. I hope someone can benefit from this complaint.

I ordered a Lenovo computer backpack on line on May 28, 2011. They processed the order and sent me notice that the package was sent on May 31 using 3-day business with a UPS tracking number. The unit never arrived and I called their post-sales customer support at 1-866-42-THINK (1-866-428-4465) on June 10 to inquired. When the agent told me I need to wait for two days for information, I escalated it to the supervisor and he agreed to call me back on Monday after he did his research.

No one call and I called back on Wednesday, June 15. Again, I escalated it to the supervisor and they filed a tracer. I was also promised to get a call from their supervisor and no one ever call. I made my request to replace the order and have them send me one immediately but it was not done even I was promised then. I did not find out no replacement request was made until I called again on Friday, June 17. The agent then told me I have to wait for another 5 days before they can process my request. When I asked to get a refund, I was told again I have to wait for five days to get an answer. When I asked to talk to a supervisor, the agent told me I would hear the same answer. Then I was put on hold for another 30 minutes. I gave up and start looking for forum to make my complaint.

I ordered a brand new T420 in May 2011. But when I received, I noticed there's a dead pixel on the screen. Lenovo customer service won't give a replacement or not even allow you to return. They said one dead pixel is not considered as defective. I was going to send it to repair at the tech support but changed my mind now after I saw comments here. I will live with the black dot but this is my first Lenovo and my last one. Lenovo customer service is the worst in the world.

I ordered a new computer direct from Lenovo online. After they took my money and confirmed the order, they advised the computer would arrive a month later. What? If I knew that, I wouldn't have ordered it. So I contacted them to cancel. After a lot of back and forth (including promising to ship within two weeks, which seemed suspicious to me so I passed), they agreed to cancel the order. I received confirmation of the cancellation and my credit card was adjusted.

Two days later, they reactivated the order and express mailed a laptop and charged my account! What? Can they do that? I'm shipping it back and hoping this clears up. That is an unauthorized charge and I plan to follow up with the New York State Attorney General's office.

This is my fourth problem with Lenovo and it is all about small business laptops. I cannot even get things done. The first two cases, the drivers failed. The third case was escalated, and they sent me out a T400 replacement laptop. Now my hard drive is going, the entire test is failing. I have 87 days remaining on warranty, and I called the warranty department. They said that the system shows that I have no warranty.

I returned to California on February 15, 2011. I called Lenovo U.S.A. on February 23, 2011. I explained my situation and was denied for the warranty. I will not be able to use the computer without the replacement of a new AC adaptor.

Escalated on January 18 at 6:52 PM, 1st case no.: **. Problem: LCD screen suddenly goes blank and reappears several times. I requested them for factory restore. I received the case on January 18 and I immediately dropped the box with the laptop to UPS for Depot Repair. Depot received it on January 21 at 10:25 AM. Depot sent my machine back on January 26. I received my machine on January 27 at 9:55 AM. When I opened the box, I found that the left hinge was not properly mounted, the base cover and the palm rest were broken. I escalated this problem on January 27 at 5:00 PM. They sent me a new case no.: **.

I received the box on January 28 and I dropped it back with my machine to UPS the same day at approximately 1:00 PM. Depot Repair received my machine on January 31. Then, they accused me of physical damage and my machine was in billable hold. They called me several times to pay $300 for the repair so I escalate this case to customer relation officer. The case was assigned to Mr. ** (**). He investigated the case and let my machine repaired without bill and sent my laptop on February 8.

I received my machine on February 9 at 10:30 AM, and found two dead pixels on the extreme right side middle of the screen. Also, the left hinge was not properly replaced. On February 9 at 10:40 AM, I escalated this problem (damage by Depot Repair) to tech support at Atlanta, Georgia. I spoke to Mrs. **, she forwarded my call to a supervisor (Mr. **). He documented the whole problem and forwarded my call to level 2 team (Mr. **) at 11:25 AM. Mr. **, upon investigation, set my case to onsite repair.

The onsite technician, Mr. Stewart ** arrived at my place on February 15 at 9:00 AM to replace the LCD and he found different issues done by Depot Repair department. Mr. Stewart ** documented and explained about the mess created by Depot Repair department. He also captured the pictures of the laptop condition and mailed his documentation with pictures to Mr. **. On February 17 at 8:33 AM, I called tech support to know the status of my case. They put my call to Mr. Kirk **, level 2 tech representative.

Upon his request, I have forwarded the documented version of Mr. Stewart ** and my case has been further forwarded to the executive team because I have been accused by the Depot department saying that it was my physical fault. Well, I am really wondering how can I open up my laptop and reroute the cables inside? How can I open the LCD, break the plastics of Bezel and tape it? And how can I replace the hinge improperly? My final version is, with all the above information given by me and Lenovo's onsite technician, that Lenovo had ** me.

I am kindly requesting that you do something regarding this case. I am a student and I can't do anything. I will send my laptop back to Depot as a scrap. I don't need your service and money. It's my present to the reputed organization like Lenovo who frauded me with their unprofessional service. Thank you for looking at my documentation.

In summary this case has been open since August 2010, for a brand new laptop Lenovo Thinkpad X201, for which I paid over $1100. The product was shipped by Lenovo to me on 10th of July 2010. I have not had a working laptop since! July 10, 2010: date the product was shipped to me. August 2010: initial case was the battery life was lasting less than 45 minutes off power and taking over four hours to charge. Lenovo state on their website this battery should last up to 3.4 hours. The laptop can only be used connected to the power. Sept. 7, 2010: Lenovo shipment date for a replacement battery with same result. In fact, this battery lasted less time than the first. On Sept. 15, 2010, I reported the issue again. Lenovo requested me to send the laptop in for repairs. I had to wait for them to send me a box. On Sept. 28, 2010, the product repair summary showed the motherboard will not charge the battery, inoperative key.

I called back and was told they replaced the motherboard and a faulty key. I received the laptop back. The issue still exists: after fully charging, the battery would last less than 40 minutes. I called Lenovo to report the hard drive failed and I was unable to use the laptop at all (error on startup, Windows will not even start, diagnostics state hard drive failure). In November 2010, I continued to phone Lenovo customer support, technical support, and the sales team and each time requesting escalation and a refund. I was continually transferred between these three teams, with each saying "Ask for supervisor," "Ask for customer relations," "You have to talk to sales," "I cannot help you," "You have to talk to technical support."

On November 30, 2010, I called Lenovo and was advised my case was incorrectly cancelled. I was told the only thing to do was escalate and I was transferred again. A new case was created. It will be at least 1 day for someone to pick up the case. On December 3, 2010, I finally talked to team lead, escalations. We agreed technician visit, had to wait for parts to be shipped to the technician. On December 7th, a technician visited and again replaced the motherboard with a refurbished part, not new, and also replaced the hard drive, new. We were unable to install a new operating system with the CDs sent to me by Lenovo as I do not have a DVD drive (Lenovo knew the model I purchased). So, I still have no working product, now a laptop with no operating system.

On December 8th, I called the team lead from the Escalation team and he advised he would transfer my case to the Executive Relations team and that someone would be in contact regarding a refund. On December 28, after 1 hour on the phone, 5 people transferred me. Finally, I talked again to team lead from the Escalation team. He advised there was no one he could transfer me to so I can resolve this now, that he would investigate the escalation, find a single point of contact, and agreed to have someone call me back before close of business today. I have complaints about the extremely poor customer service from Lenovo. I have complaints about the process, the warranty not honored, and the fact it is now over four months since I originally reported the issue and faulty product, whilst my laptop was still under warranty and I still have no progress and no working product. I was shipped a faulty product.

I continue to telephone Lenovo and I am always placed on hold, transferred again and again, and always advised the case must be transferred again, that the person on the phone is unable to bring this to a close. I also complain about the fact the repairs were made with refurbished parts (the motherboard). This is unacceptable as I paid for a new, working product. This is terrible, extremely unsatisfactory customer service and damages the Lenovo reputation. I purchased a Lenovo product because of the Lenovo brand name, the company reputation, the quality of product, and level of customer service expected. All previous high standards I expected from Lenovo are now destroyed and irreparable. And I still do not have a working product. I have many case numbers and customer references if needed.

I could not talk to anyone in the USA or get my problem resolved, which is an imbedded name on my computer that I bought from Circuit City, which is closing down. No one can get their name off of the administrator's list & so I am barred from doing some things that the name Circuit City will not let me do & that naturally ticks me off. Not that I cannot work around it, but now they want me to buy a set of restore discs to fix my computer by myself. It just naturally doesn't sit right with me to have to pay for something that I was not responsible for & was told at purchase time that it could be erased. I do not recommend any IBM products, as all TEC support seems to be farmed out some place overseas that one can hardly understand their speech. I am just tired and frustrated of the whole 9/yard set-up.

I could not talk to anyone in the USA or get my problem resolved, which is an embedded name on my computer that I bought from Circuit City, as they were closing down.

No one can get their name off of the administrator's list and so I am barred from doing some things that the name Circuit City will not let me do and that naturally ticks me off, not that I cannot work around it. But now they want me to buy a set of restore discs to fix my computer with myself. So now that ain't gonna happen and it just naturally don't start right with me to have to pay for something that I was not responsible for and was told at purchase time that it could be erased.

So I do not recommend any IBM products, as all tech support seems to be farmed out some place overseas that one can hardly understand their speech. It just naturally ticks me off as I was in 2 wars to keep our country free & English speaking and so therefore, I'm just tired of the whole 9-yard setup, and if they don't like it...well, I'll let you finish the thought.

My machine is under warranty with next business day service. My system has crashed and Lenovo is refusing to send an engineer out asking me to do diagnostics which cannot be done because the system has already crashed. The machine is gone together with loads of data. I lost time plus it may take quite a bit of money recovering the data apart from spending money to recover the system. I am considering a class action suit against Lenovo as I guess damages from one consumer will be very limited and not effective. If anyone else is interested, please leave a one-liner at the site and I can publish my email.

In August 2010, I made an online purchase of a Lenovo Think Pad laptop, custom order for a total of 3,600 dollars. Due to the amount being more than the 2,000 limit on my bank card, I had to go through the hassle of calling my bank and getting the purchased approved before the order would go through. All of this time, I was making this transaction from a military base in Afghanistan. I received the laptop within the time frame stated by the company.

However, for some reason unknown to me, the company failed to actually debit my bank card for another two months. When they did try to debit my account, the bank denied the charge and blocked my card. This of course suddenly posed issues for me. When the bank contacted me to verify the charge the bank personnel pronounce the company listed behind the charge as La Nova Group. I of course told them I had not made a purchase for that amount from a company with that name and that it must be wrong.

The banks actions of course were to cancel my bank card immediately and re-issue another one. Now remember, I was in Afghanistan this entire time with limited communications and also dealing with a 9 1/2 hr. time difference. Once I looked into my past charges to my bank account and realized Lenovo never made the debit for the laptop, which was too late for my bank card to not be cancelled. I had approximately three to four weeks before I could get back to the States to make a call to Lenovo to clear the matter and to also get a new bank card.

I did make a call to Lenovo as soon as I returned stateside and had the grand pleasure of getting to "talk" to a representative that could not understand me and that I could not understand (think foreigner). Finally, after getting adamant, I got to talk to a person that I could manage to understand fairly decent and that I thought could understand me. I, of course, kept asking for a supervisor that spoke English and was just passed to another worker that said he was a supervisor of the previous person I talked to. I explained everything that had happened and that I would have to call and remake the payment as soon as my new bank card arrived.

My first downfall was to believe Lenovo was an American run/operated company and that I would not have to deal with foreigners in a totally different country for any support. My second mistake was to believe that customer support would actually support me and understand that this whole issue was because of their billing methods and that they waited 2 months to try to make a debit that had been approved when I first made the purchase online. My third mistake was to believe that customer support would give me the time for my new bank card to arrive (which only took 4 days) and to return a call to sales to make the debit, again.

You see, right after (within 5 days), I talked to customer support. I received a notice from a collections agency concerning their laptop. I purchased a Lenovo Thinkpad Tablet fully loaded with top of the line options on everything in the hardware options; Core i7 processor, Solid State Drive, make RAM memory, Windows 7 professional, etc.

I have a Hewlett Packard laptop that is two years old with a dual processor with a SSD and Windows 7 upgrade that runs circles around the Lenovo. This is pathetic especially when the HP has been abused with movies, pictures, and tons of add-on programs versus a "clean" new laptop. I am disgusted with Lenovo and the situation they have put me in and disgusted with the poor quality, expensive paper weight excuse of a laptop they sold me. I will vote against them by never gracing their website, let alone buying anything else from them ever again, and of course will continue to preach to all those that will listen not to buy anything from them.

I purchased a laptop March 17 of 2010. I was not happy with it and fought for 2 months and dozens of hours on the phone and email and finally got an RMA to return it. Then they said I had been issued a full refund once they received it back. I did receive the credit memo in the mail and even the credit number but I have never received my funds. It says my card was refunded on May 17, 2010. I have been paying for this on my credit card and carrying cost for 7 months.

I have lost $1553.36 and so far no hope of seeing it again let alone all my interest charges. The credit number is ** and the order number is **. It is always the same when you call in—you get told to call another number as the number you called is for something else. I just get bounced back and forth and back and forth. We are going to try to go through VISA now and if it is not to late see if we can get our money back. The whole experience has been a complete nightmare. Not a single department has wanted to help with anything.

Update: After calling VISA to file a complaint, they informed me the credit is on the last statement just mailed to me. Lenovo never actually posted my refund until October 22, 2010. I'm happy I finally got my money, but it took 7 months to get my money back and paying credit card interest rates on the funds. Never do business with Lenovo.

I purchased a Lenovo IdeaPad 2 years back. Its right hinge screen is breaking apart. Now, it seems that is a design issue with the product and lots of people have the same issue. Lenovo customer reps are even admitting to this when we called them, but for this to be fixed, the laptop needs to be in warranty. If this is a design issue, shouldn't Lenovo issue a recall and fix it? It is not my fault.

I purchased a Lenovo W510 on 11/6/10 and received it 11/15/10. I loaded all my information on it on 11/15/10. On 11/16/10, I had to reboot the machine due to updates and now it won't boot up again so am returning it and buying a Dell.

I have a Lenovo Ideapad computer that is still on warranty until March 2011. The computer started getting very hot near the power button and display The display is burned and the case started to melt. I stopped using it because of this clear fire hazard. When I spoke to the 1st of several reps, she told me that someone would be on the line shortly; she then tried to sell me an extended warranty. I refused, she told me that I would have to call back. Since then, I have spoken to two more reps who tried to sell me the extended warranty.

Since my 2nd refusal, they began telling me that someone would call me to arrange to send me the shipping tag to return the computer. Even though they already have all of my shipping info, they are refusing to honor their warranty. Each time that I call, they tell me that someone will call me back within 48 hours. Of course no one has ever called. The idea of waiting for a support rep to call is absolutely absurd. I am a technician and worked for IBM 10 years.

I purchased this computer last November. I have returned it 3 times for a failed motherboard, no sound and the wireless failed. Each time, I have to send the computer and they don't provide a back up. I have ask for a new machine since this has been returned every 4 months. They have refused. I will never by this product again.

I bought a Lenovo laptop, which is giving a problem in typing. For example, whenever I have to type something, it's either the keyboard is not working or when it does work, the same key is pressed for endless times. Sometimes even if I don't open "Help", it opens automatically.

I brought it to the service center at Jalandhar in Punjab (state of India). They said that the keyboard has a short circuit. They replaced the keyboard. But still, it is giving the same problem. I went to the same service center and they told me to make the default settings by pressing the "one key recovery." I did as instructed by the service center.

After all this, the problem still exists. The damage is that after going to the service center, the problem is persisting and now I have been told that I have to update my warranty period as it has automatically expired. It's just ridiculous.

Two months ago my Lenovo Y510 started crackling when I lifted the laptop monitor open. I didn't think anything of it until it started lifting the plastic on the right back corner of the keyboard base, which causes seam separation on the back, exposing wires.

Come to find out, there are hundreds of people, maybe thousands, with this "hinge" defect and it is no fault of our own. I purchased this laptop in June 2008, so it was clearly out of warranty. They ended their recall for this issue in April 2010. I called Lenovo and spoke with a tech and got no where. So I asked to speak with their supervisor. Under no circumstance am I going to receive any grace for this manufacturer's defect because the recall ended in April. I can pay for shipping and they will phone me with a quote on how much to fix it. Oh, but they will send me a free box to ship it in! Thank you, Lenovo!

They discontinued making this junk laptop three months after I purchased it; therefore, my warranty was up in June of 2009 and I missed the recall end date of April 2010. Never did I receive anything from Lenovo about this defect.

Never again will I purchase a Lenovo product. Shame on you for not standing behind your products and leaving possibly thousands of people with a piece of expensive junk. This laptop has to stay in one spot in my home. It can't be relocated like a laptop should be and I had to inform everyone in my household not to close it! It is quite a challenge to lift it open. I have no idea what further damage will take place if it's opened and closed like a laptop should be.

This laptop monitor cannot be closed ever again. If it gets closed, you have to very slowly open it while applying excessive pressure to the right back corner of the base while you see the seam starting to separate and exposing the wires. Once opened, you have to push down and maneuver the right monitor hinge because it lifts the whole plastic piece in between the left and right hinge. I can't believe I have to be constantly worried that someone may forget and close the laptop because I just don't know if at one point it may completely snap and never open, or lose hinge support completely and not stay open. The beauty of laptops is that you can take them with you. I cannot take this anywhere. I would have liked to have taken it on my past vacation to upload pictures and send them to my children, but no—it stays at home, open, and in one place!

The DVD combo drive of my laptop stopped working last year and I have been following up with the customer care for more than 6 months now. The contacts given for customer support is useless, so I wrote a mail and sent many SMS on the given numbers. Finally, one day, the service center person called me and told me they are going to order a fresh part for replacement and will inform me. But no one has contacted me for more than two months now. I am highly displeased with Lenovo customer support. In my opinion, they are not capable of handling the business. I had availed an extended warranty with the belief that it would be used but I had to run to the service center at least four times for the same problem. I would recommend people never to buy a product, which has got to do anything to do with Lenovo, leave aside the computers.

I have a Lenovo laptop, which was purchased on Feb. 3, 2007. I took the extended warranty package for a year in January of 2008 for a year, and again purchased this package in December 2009 for two years. Hence, it should be valid until January 2011, but your company says it is valid for only January 2010, from the date of manufacturing. I don't know about this. I purchased the laptop on Feb. 3. it should start from that time, so I won't treat this situation in a good way.

I am having a very frustrating experience with Lenovo Warranty Support Team. I bought a Lenovo Notepad in March 2007. The default 1 Year warranty expired in March 2008. The additional 2 Year Onsite warranty expired in March 2010. Since then, my experience with Lenovo Warranty Support Team has been no less than horrific. I am so frustrated that I have decided that I will never ever get associated with any other Lenovo product never ever again in future and neither would i recommend any of my friends of do so.

Before my warranty was due to expire in March 2010, I bought a fresh 1 Year Offshore Warranty in January 2010, via AforeServer Ltd, which is the authorized Lenovo Customer Care Vendor in India. After chasing AforeServer and Lenovo Customer/Warranty Dept. people for 5 months, I finally received my "Warranty Registration Form" in June 2010, 3 months since my previous warranty had expired and my notepad was no longer in a working condition even though I had paid in advance for my warranty extension.

But the story does not end here. The customer guys asked me to send them the scanned copy of the customer copy of the "Warranty Registration Form" in order to get my warranty updated in their system. I duly sent them the scanner copy in a day or two. But till now, i have not received any update whether my warranty is updated or not. This is August, almost September, 8 months since i paid. When i call the Lenovo Customer Care, they say that the warranty is yet not updated in their system so they cannot take up my call complaint. They give me a phone number of Warranty guys (1800: calls to which are never answered) and a email id (** : mails to which are never responded).

I am at wit's end on what to do. It has been 8 months since i had paid. Still my warranty extension process is not completed. And this all after calling them at least 15-20 times in the last 8 months. I guess I am waiting for another 2-3 days before taking a legal route against Lenovo India.

Since Lenovo could not handle both issues, the first issue was opened Aug 11, next business day on site. 2 days later, Friday, the first tech guy came with all the wrong parts. Was supposed to come back on Monday. Since then I had to call every day to ask when they will come fix it, with a note 'parts are back ordered'. They came one more time, again, with the wrong part, and afterwards it was the same message again. It has been 16 days now! I do not understand how it can take that long with a Next Business Day support contract, for the first, trivial, issue. This is completely unacceptable.

The case got escalated a week ago to Kurt **. Last phone call with him was upon me complaining and asking what the monetary penalties were for not complying to their support contract, 'If you are going to use that tone, this conversation will end'. He would call back 20 minutes later to confirm status of the parts. 2 days later, still no reply even.

Basically, I bought a Lenovo sl400 laptop about a year and a half ago. The warranty expires after a year. I now have a broken left hinge. It seems that if you put the words "sl400 broken hinge" into Google, you will see that I am not the only one with this problem. Hundreds of consumers have the same issue. They all have a broken left hinge. I tried to talk with Lenovo but they keep hanging up on me. They say that since the product is under warranty, they will not talk to me and they proceed to hang up.

It is unfair that they can get away with making a defective product, sell it, let it break, and not fix it. They want to charge me $180 alone just to ship the product to them to be fixed, with an additional $400 to repair it. If I were the only one with this issue, it would be okay. But hundreds of people have posted the issue on their website and on other blogs and forums throughout the internet. It seems most people's hinges break after 1 year but before the end of the second year of owning the product. They should be held accountable and fix our laptops free of charge.

Any attempt I make with trying to escalate the issue to a higher authority in Lenovo ends up with tech support hanging up on me. This is just not fair and I am turning to you to help rectify this issue. I know you have experience and you can get results. You would be helping thousands with their complaint in settling this issue. Thanks. My laptop has a broken left hinge and not the right hinge is breaking as a result. Soon my screen will fall off.

My story is similar to others here, and too long to tell, so I will not go into all the endless frustrating details. It will only add to the countless hours I have wasted, dealing with my Lenovo computer, and their useless "customer relations". I would only ask one question: Is there no way to hold this company accountable for gross irresponsibility to customers? Many here have been ripped off, and even mistreated by so called "Lenovo Customer Advocates". How is that possible? It used to be that companies could be sued, or closed, for doing the kinds of things, or experiences, that were described here. I am appalled by what I experienced from Lenovo, and sorry to read that others suffered similarly. Is there nothing that can be done to hold Lenovo responsible? Amazing.

I have an unworkable machine. I sent it in three times for repair. It was returned in worse condition than when I sent it. Customer Advocate does not respond. No chain of command to complain to further. I lost $600.

I purchased a Lenovo desktop computer for my husband for Christmas and recently have had nothing but issues with this computer. My husband and I have contacted Lenovo's customer service number multiple times in the last month and a half to try and get our computer fixed. The first time that we contacted Lenovo, we went through a series of things with them over the phone which did not work. Lenovo then decided that a repair man needed to come to our home. They only come out Monday-Friday between 8am-5pm. So with that being said, my husband needed to take time off of work.

The repair man who came out was rude and did not know what was wrong with our computer. He replaced the mother board as well as the computer's hard drive. Once he did this our computer still did not work. The repair man then took out the new mother board and hard drive and told us he did not know what was wrong with our computer and that we need to contact Lenovo again. We contacted Lenovo and they sent us disks to re-image our computer which did not work. We called back once that did not work and we were told that someone from Lenovo sent us the wrong re-imaging disks and they would send us them. We received the disks and they again did not work and they appeared to be duplicates of the disks that they previously sent to us.

We have spent hours on end on the phone with Lenovo and our computer is not fixed and every time we call, we get a new case number and have to explain everything over and over again to the representative that has us do the same things as the other representatives previously did. This last time, my husband called and they said we would need to send out another repair man and my husband asked to speak to a supervisor; we then waited on hold for about 30-45 minutes to be told that a supervisor was unavailable and would call us back sometime within 48 hours.

This is the first time that I purchased a Lenovo and it will be the last time. I never had any issues with previous computers that I have purchased. It feels like we are just getting the run around every single time we contact them regarding our broken computer. They are probably going to want to send out a repair man again which means my husband or I will have to take another day off work because the hours are when normal working families work as well.

I had ordered Lenovo Notebook and was given delivery date of 5 days after the ordering date. When I checked the status of laptop after 5 days, I saw that laptop had been sent back to Japan due to custom issues. Again after 3 days, the laptop entered USA but got stuck due to insufficient documentation. Customer service personnel were discourteous and did not offer to speed up the delivery despite being told that I was traveling abroad for 3 weeks and having the system was essential. They threatened to charge penalty of 15% if order was cancelled. Is customer satisfaction not a criterion of Lenovo and are their customers representatives are not trained on how to deal with customers?

e7500 Lenovo CPU is not functioning.

I have a problem with Customer Relations Manager Greg. I am actually requesting him an evidence of physical damage to my Lenovo t400 laptop (dead pixel). He is so mean and not ready to provide the evidence and I have a confidence that its not a physical damage. So please, kindly respond to my mail sir after all I am a student. Its not fair to be so mean to me. Thank you, looking forward for your help

Laptop : 46Q # EP08697462 Date of Purchase: 23/July/2008 Develop Problem: No Display Given for repair: 06/March/2010. This was duly repaired and handed over on 09/March/2010 date with a repair warranty of one month w.e.f. 09/March/2010. However, the repaired Laptop develop the same problem on 06/April/2010 i.e. under warranty date.

The laptop was taken to Unique Infoways (P) Ltd., Regd Office : 308, 3rd Floor Skylark Building, Nehru Place, New Delhi - 110019, (Authorized Lenovo Service Centre) for repairs to Lenovo who informed that an amount of Rs. 10,500/- would be required to be pay to effect repairs. This is against the warranty norms and it is not understood as to how charges are being levied for these repairs which have occurred within the warranty period. I would request you to kindly look in to the matter and have the Laptop repaired under the repair warranty clause at an early date please.

On 31/07/2008, I received a promotional call from Lenovo Company to buy Lenovo IdeaPad and was referred to the authorized dealer giving the details of the dealer, highlighting the 3 years of Warranty service if I buy the product today. I purchased a Notebook (Laptop) of Y510 series Lenovo IdeaPad Model 7758 Sr. No. ABQ0049817 ME 15799 laptop because of 3 years warranty service. My laptop Sr. No. and my all correspondence details, contact no. were registered there online in the showroom of the Dealer to avail the said warranty of 3 years. I confirmed there to do anything else; they replied, "No need to do anything now."

I received an e-mail for registration for the 3 years warranty Lenovo with a reference no. RED3033737949690, a warranty upgrade from 1/1 to 3/3. In December 2009, I noticed one day my laptop has got a defect in its bottom and hinges near the LCD Panel. It creates a gap when I open the top. Now it's increasing day by day because nobody is ready to listen my grievance. Nobody is helping me out in this situation, neither from Lenovo nor the Dealer. They simply refuse to do the necessary repair and give me the said warranty as committed by the company while purchasing.

On 21/12/2009, I brought the defect to the dealer's notice. They took my laptop for necessary repair or service. After 1 or 2 days, they just refuse to do anything and they were suggesting me to do this and that. I just faded up with the dealer and his behavior. I have kept the receipt to the dealer to file the case against the company. I called the toll free no. of Lenovo Customer Care. They registered my case informing me that if I have that email in which upgraded warranty information reference no. was mailed to me, then I will get the warranty service.

From 24/12/2009 to till today, I have been calling and contacting Lenovo through phone calls and e-mails and telling them the facts. They were just replying "we are working on your case". Finally, they just refused to give me said warranty or replace my defective laptop. I have been mailing them continuously but there is no response from their side. I don't know where to go and where to replace this defective laptop. I really had never imagined that such a big brand will make the people fools in such a way.

My Laptop is just useless within one year. I have contacted everywhere in Lenovo and nobody is listening. Neither are they ready to prove the things on which basis they are not providing me said warranty or not replacing my laptop. This is really something like there is no rule for the consumer protection in India.

Hi, I have purchased Lenovo warranty extension for 2 years from RT Outsourcing Services Ltd, New Delhi. I have paid Rs. 6000 on 31st December, 2009. There is a problem with my laptop. When I went to Lenovo Service Center at Bangalore, I was asked to send emails to different places, then when I contacted customer care, they are asking for invoice copies of the warranty extension, so creating an inconvenience to me.

Till date, there is no solution for my problem, except calling and mailing people, and today (6th April 2010), there was a call from Lenovo (**), they asked about if there was any problem with my laptop. When I started speaking about my problem very politely, the phone was disconnected, same thing had happened on 5th April also. I have already lost 4 months of my warranty period getting things updated in vain. Hoping for a solution from your end. Thank you in advance.

I bought Lenovo x300 a little over a year ago (it arrived on Jan 2009) and my battery died completely as of March 31, 2010! If it has 50-60% of its original lifetime, I can accept it although I wouldn't like it. But since it died completely, I cannot accept it at all. I called the Lenovo service and they told me they cannot cover it at all (and in a very rude way too!). I asked if Lenovo batteries can die completely in a year and three months and Kwame **, the supervisor of technical support refused to answer. I could only make him answer this question, "Depending on the usage pattern, can the Lenovo batteries die out completely in a year and three months, and is it acceptable?" and he said "yes" and told me I can quote him. He said that it is Lenovo's official answer and told me I can quote him (as long as I quote him literally) using his name.

While I could make him answer only that question, I'm a student studying computer science and I pay much attention to battery lifetime. I set the power management option to "optimized for battery lifetime" and I rarely use battery. I told Kwame ** that I can provide proof that the battery had problem 3-4 months ago (at which time it is under warranty) by sending them Lenovo thinkpad center warning message, but he just cut my sentence and said no. That's the kind of service that they are talking about. I will never buy Lenovo again. Even if I do, I will replace my battery at least once right before the warranty expires (and I recommend you to do that too, since it just happened so suddenly).

On February 23, 2010, my laptop T500, crashed, so I called their support hotline, the support tech walked me through their diagnostic test which was performed on my laptop but failed. So I called again, a UPS box from IBM was on order to my house so that I can return my laptop for repair. But to retrieve data back-up, I had to do it myself.

So it took me couple of days waiting for my enclosure for my 2 1/2" hard drive for data back-up. When it arrived, I failed numerous times in retrieving the data, the hard drive was beyond repair. So I had to send my laptop for hard drive replacement.

On March 8, 2010, my broken laptop was shipped by UPS to Lenovo/IBM Easy Services, c/o Flextronics, Memphis, TN 38141 for repair. A replacement for a new hard drive and re-image of the hard drive was requested. The laptop was shipped back to me on March 10, 2010, with a packing slip stating the laptop was replaced with a new hard drive, and that it has updated BIOS/embedded controller, performed PC Doctor diagnostics to ensure hardware functionality, and reloaded Factory Installed Software.

The next day, March 11, 2010, approximately 8:00am, I called IBM Tech Support and filed a complaint with Mr. Michael **, 770-858-7922, Escalation Team. He requested a technician to call me personally to set up a time to come for on-site repair to my laptop. Meanwhile, he also confirmed the shipment of Recovery Disks sent to my home.

On March 11, 2010, 10am, I went online and filed a complaint letter to the CEO of IBM the message of the online complaint is as follows:--beginning of IBM online complaint. My initial service call was on 2/23/2010, and as of today, March 11, 2010, my T500 laptop is still not working. It was sent to your service department in Tn for a hard drive replacement and re-imaging of OS, and came back yesterday (March 10, 2010). As soon as I turned it on, it froze, and only a blue screen. Now I have to request for a set of recovery disks sent to me and a technician for on-site service which will delay my repair further. I am very disappointed and dissatisfied with the service to my T500. I am appalled to know that your service department would service an equipment and sent out still defective. Assuming there is QC and testing done on my machine, but what happened? This issue has to be resolved pronto!

As of today, March 12, 2010, 11:21am, the status of my complaint is that a technician named, Michael M, called at approximately 10am, and I was informed that he has only partial shipment of the tools that he needed to repair my laptop, the new hard drive has not been shipped to him. So I was misled to think the earliest time he can come is Monday, March 15, 2010. But when I called the IBM, Escalation Team, Mr. Michael **, he informed me that all the three items was shipped in the same package not separately. So I requested that he contact the technician personally and request that the technician come to my home to fix the laptop today; and not waste any more of my time.

Telephone conversations were exchanged between Michael ** and Michael M, it was made clear to the technician that he should check his supplies and all were sent to him. Finally, a set time was reached to come to my house around 1pm today, March 12, 2010.

When the technician Michael M. performed a diagnostic test on my broken laptop, the read verification failed, so he had to again, the second time, replaced a new hard drive to this already factory replaced and presumably new and functioning hard drive. But through all this hassle and frustrations, after the technician installed the second new hard drive, then he informed me that since the sets of Recovery Disks has not yet arrived at my home, he cannot re-image the new hard drive that he has replaced.

So now, after two hours of fumbling with my broken laptop, nothing has been fixed. Why can't IBM send the Recovery Disks to the technician in the same tool package together with the new hard drive so that the technician can do all the necessary repair on-call? Why all this waiting and wasting of the customer's precious time?

The final solution as of now is that I am to wait till the Recovery Disks arrived at my home, and I am to installed them myself onto my hard drive to fix this problem. After today, IBM will no longer send a technician on-site to help fix my problem. I am left on my own.

I relied totally on this laptop to perform web development for my company which I work from home. Since the initial failure of this laptop; I have not been able to perform work and the initial service report was made on 2/23/2010 by telephone to the IBM Support Center at 800-426-7378. Today is 3/12/2010, it has been almost three weeks and I am still without a working computer. As a result, I had to endure the emotional stress of losing all my personal data on the broken hard drive which I cannot retrieve any data back-up; and the financial burden of having to purchase another computer on top of no work performance for my company for nearly three weeks.

I am very frustrated, dissatisfied, and very angry with this situation. I have expressed my complaint to different personnel at IBM and have requested to have a new laptop replaced instead of wasting additional time in this repair process. But my request was flatly turned down. I still strongly believe the broken laptop T500 that I have in possession is beyond repair, and I strongly request that IBM replace this inferior machine with a brand new replacement. I sincerely ask that this request can be resolved through my complaint with Consumers Affairs.

As the new IT Director of a medium-sized business, I deal with repairs and warranty issues on previous computer purchases. Unfortunately, some of these items are the Lenovo "Ideapad" netbooks. One recently came back with no video. I confirmed that the external video connection doesn't work either, which would point to the video card being faulty. As an on board chip, this cannot be replaced by even an above average tech person. I placed a call to Lenovo support and was told the netbook was two weeks out of warranty, but I could request a non-warranty repair.

In order to do this, one must provide a credit card number before they will accept the PC for repair. Their policy is to provide an estimate of $580 for repairs on these units, no matter what the issue is. A new unit can be bought at normal retail pricing for about half of that amount. I asked that they look at the unit and give me a specific estimate before performing repairs and was told that is not an option. Their procedure for all repairs is to "perform the necessary repairs, charge the provided credit card up to $580, then send the unit back without further communications."

Obviously, one would not want to spend more to repair an old unit than they could spend on a new unit with warranty. I asked to speak with a supervisor and the support agent was very rude and seemed insulted that I requested this. I asked again, and was told that all supervisors were busy with other calls. I replied "Okay, I'll hold," and after being abruptly put on hold, I had a supervisor on the phone in less than 20 seconds. The supervisor confirmed their policy and said that I could not request that repairs be done up to a certain amount. I had to approve up to $580 worth of repairs before they would accept a return.

On the bright side, I now know to never buy Lenovo/IBM products. As a side note on that, the support department is also IBM's support department, and I was told this is the policy for IBM products as well.

A month ago, I ordered a SL410 from Lenovo, and they told me that it takes 2 weeks to arrive. I was desperate about having the computer. Hence, I was calling them to ask about the progress of my order. The salesperson told me to wait for another week and try calling again. I waited for another week, and I called them. I was told that my computer takes another month to arrive. They said that they were experiencing delays with my order, and hence, my shipping time has been delayed.

As a student, to live without a computer for a month is just ridiculous; hence, I cancelled my order. Then I decided to buy the computer from their business partners called TechnoWorld.

Imagine the amount of money that I will have to spend on my phone bills just on calling them.

After getting to speak to one of their technical support staffs, I was told that they will send me an engineer on the next day (Tuesday), as I have the 3-year onsite warranty service. Lenovo asked me to perform several tests on my computer, before they could actually send a technician which is fair enough. I did it. The results came out to be a memory failure. Hence, I reported that to Lenovo.

Then Lenovo took note of that and said that they will send an engineer to replace my RAM for me. I did warn them that there might be more than 1 problem with the computer. They said that according to the test, it is just a memory problem. So the engineer will only come with the RAM. The engineer came on the next day (Tuesday) and found that it wasn't only the memory problem; it was the hard disk and software that were crashed as well.

I told the technician to report to their company and that I will need them to come on the following day to come and fix my hard disk then. The technician actually promised to give me a call back as soon as he gets a response from Lenovo. I waited, and no one called. I called Lenovo Technical Support department again, and they said they have ordered my recovery discs and hard disk and these products will only arrive next day (Wednesday). So they can only come the following day (Thursday). I was ** off, because I did warn them that it wasn't only the RAM problem and they insisted that it was only the RAM problem.

Now, that there are further delays with the repair of the computer. It is such an inconvenience for me.What I bought is the next-day onsite service, and this is not even next day. Fine, I waited. On Wednesday, I called again and warned them that it might not only be the hard disk as have experienced earlier. They said that if there were other problems, the test that I performed earlier would have detected it. The test is clearly a failure, because it initially said it was a memory problem then the technician came to me and said it was a hard disk problem.

I called them on Wednesday and asked them what time will the technician be coming on Thursday. Then, they said, "I am sorry. You have been scheduled to Monday." I was extremely **, because they didn't inform me of any changes until I called them and asked. This is how irresponsible Lenovo is. I called on Tuesday, and they said they can't come on Wednesday, because they can't get the parts ready by then, and hence, they will definitely be coming to Thursday.

Now that they said I have been scheduled to Monday without informing me, I called their service manager personally and said that it is so irresponsible for them to make changes without telling me. The service manager said that they did not actually schedule me on Thursday, which is not what his staff has told me on Tuesday. I will never ever buy Lenovo ever again, and I strongly do not recommend anyone buying their product or services.

One year ago, I purchased a Lenovo small business desktop. The product came with a damaged hard drive and pixel issues. I had to send it back. They credited my account back and I ordered a new one. (This one I am putting my complaint against). I received the laptop, no problem. Over a month ago, I believe 1/2/10, I opened my laptop and the hinge came apart exposing the black wires. I have worked and been around computers and laptops for 15 years and never mistreated one or had something happen like this. My first call to them, they said I did the damage. They, basically, called me a liar over the phone. Speaking to the supervisor, he put the claim into a special services division to make a decision. They decided it was the laptop, not me, and I did not have to pay money. They send me back the laptop with the repaired hinge and also repaired the system board, not sure why.

One week later I was getting grinding noises. I called them up, and they said it was the hard drive. They mailed me one out and I received it yesterday to install myself! So I installed it, same grinding noise. I called them up, they said it's the fan! Now I have to send the laptop back for more repairs. This is supposed to be for my small business I started. Now I cannot get any work done. I am hurting here because I am losing out on time to use the laptop. Also, to make things even worse, the recovery CDs I had in my Lenovo box when I purchased this laptop were for Windows Vista! I have Windows XP Professional! So they did not even send me the correct disks in the beginning. The hinge problem was supposed to be a two-hour repair, but I received the somewhat repaired laptop back 3 weeks later!

Please do not shop from Lenovo! On January 14, 2010, I placed my order through the customer service representative. The individual informed me that my unit will ship within 4 to 5 days. I called back after 5 days has passed to see the status of my order, since I never got a shipping confirmation email. The individual informed me that my order is on a back order and will ship out on the 25th of January.

I called on the 25th, and again, they informed me that my laptop is on a back order and will probably ship by the 29th. By now, I had enough of this waiting around. I usually order electronic items from Tiger Direct, and they always seem to have my product to me within 3 to 5 days tops.

I decided to cancel my order on the 25th of January. I told the representative that I need my offer canceled and do not wish to receive the item anymore. The Lenovo representative informed me that they will offer me a compensation for the delay. I told the person that I would only want the item if they will give me a 15% discount or cancel my order. The person said, "Okay, I will need time to get approval from my supervisor." He said they don't have a direct communication to their supervisor and will have to submit a request for the compensation.

I got an email on the 26th stating that my item was shipped. I called Lenovo to confirm what has happened, and they stated that my item was shipped and they cannot cancel it and will charge me 15% for restocking fee and the shipping cost. I talked to the supervisor after being on hold for 35 minutes, and he informed me the same thing and was very rude. He was able to pull up my request from the 25th when I called to cancel the order but still refused to honor my request, even though my request was submitted before the item was claimed to be shipped.

I called UPS with the tracking number on the 28th, and they informed me that the product has not been picked up. On the billing information, itwas processed on the 26th, and the product will be picked up by the 29th. Lenovo lied and misguided me into this sales transaction, and they are refusing to take the product back.

I still have not received my laptop. I will have to wait for another week before it's shipped to my house. Stay away from Lenovo. Plus, their customer service sucks. I will also file a complaint with my credit card company to cancel this transaction, since the vendor did not honor my request to cancel the order. I have and will be out of a laptop for 4 weeks. With the price I spent on this laptop, I can get a better one now, with everybody dropping the prices. I lost 12 plus hours of my life on the phone with these idiots with no result.

Lenovo sucks. That approach worked for Jeff Jarvis when he wanted to make a point, think I'll give it a try. Remember that old dis, "**** you and the horse you rode in on"? Well, that's the way I feel about Lenovo Computers and the store where we purchased it, Best Buy.

2) We own other computers all of which have performed way better, but especially the Apple products. Years old now, even our little "e-machine" performed way better and was more dependable than the Lenovo.

My wife and I have our own consulting business. Since we are "cyber laypeople", we have to rely on the experience and expertise of "techies" to help guide us through the jungle and murky waters of computing. PCs are much more business oriented than Apple machines. Apparently this is true as there were, (and still are), many necessary business sites we could not access on our trusty Macintosh and had to have a PC.

We gave a test run to various products, Dell, HP, Compaq, Toshiba. None of these products exceeded our expectations but performed to an acceptable degree. We shared that with the sales guy at Best Buy and he convinced us to go with the Lenovo as it had, and I don't recall what that was right now, but some feature we needed that the other PCs just didn't have. He was enthusiastic about his advice and while he didn't seem as computer savvy as the people that worked at the Mac Store, in the end we took his suggestion and bought the Lenovo.

What a mistake. I won't go into reciting the long litany of complaints we have, but the Lenovo PC (PC standing for Piece of **) did not ever work as it should. It was slow, froze up all the time, had glitches that no expert could isolate and fix and finally four days after the warranty expired, it went blank and lost all the information.

I can't be more specific because after the first month of owning the Lenovo, I refused to use it. If I couldn't do what needed to be done on my Mac, I found another way. No, my dear wife, poor trusting soul, had to deal with the computing ineptitude of that laptop, manufacturer, and retailer. The Lenovo solution always, sort of like the government, throw more money at the problem.

We had the hard drive replaced. We had to use an external keyboard when the keyboard on the machine stopped working. And the quick fix advice from the expert at Best Buy when my wife took the machine in for the umpteenth time, to help her slog through the excel spreadsheet we were doing for our taxes, was to buy more memory.

My wife is a trusting soul, so she did. For me, this was the last straw. The memory did nothing except perhaps make matters worse. Since neither Lenovo nor Best Buy offered any rational solution to our dilemma, we threw in the towel and bought an inexpensive little workhorse Compac (owned by HP we understand).

So far, so good. I personally still prefer the Macs but at least my wife has stopped wasting hours a day trying to get the Lenovo to operate correctly, or on the rare occasions that she could get it to work, it was so slow she waited for hours to complete a task any other computer would have done in a fraction of the time. If time really is money (and it is when you're self-employed) our new little PC paid for itself in a week.

Why can't Lenovo offer to me a way to go to Windows7 and have all the Lenovo files on my present system come with it? I called Lenovo support on January 23, 2010 and was told to go to a web site under MIGR-67853 and fend for myself. I asked which options on the web site are applicable for the needs of Lenovo to match my present computer, as I purchased my new Vista laptop in May, 2008. I was told just read the articles and it is my decision, not theirs. Once again the US consumer gets stuck by a major computer supplier. I can only hope when upgrading, somehow the system will work and bring in Lenovo system files and others needed.

We purchased a Lenovo Ideapad Y730 in August. Within 2 months, the screen went completely dead. We requested a replacement computer (we have a full warranty for 3 years, but this kind of problem indicates that the computer itself is faulty). We were sent to several different people but eventually, Paul ** was reached and he stated that we will receive an expedited phone call to settle this issue within 5 business days. We never received a return phone call and after calling many times, we have not heard back regarding this issue. It has been several months of trying unsuccessful to contact Lenovo. We no longer wish to have a new computer, we would like a full refund to take our business elsewhere.

I purchased a Lenovo laptop on August 8, with full coverage I should need. On December 20, 2009, the computer would not boot. Lenovo service was able to boot the machine but decided the control panel needed replacing. I shipped it to Lenovo to replace the motherboard. I received the laptop back but it had blue screen and no standby option.

A Lenovo service tech had me do a full restore from my computer to no avail and would send new discs that should work with the new motherboard. The Lenovo tech walked me through restoring from new discs again to no avail. The tech said I needed a new hard drive to work with the new motherboard. I received a new hard drive and it was explained to me how to install. Again, I loaded the new discs along with new hard drive and again to no avail. I was directed to supposedly more qualified techs who again had me go through the whole process, they even had me try to burn files they thought needed along with frustration from him.

On January 12, he said I needed to send the machine back again to be repaired and he would send a box for me to mail back to whereever. It's now Jan 16 and I have yet to receive a box to ship! I use this laptop for my business which has suffered drastically without having it and I'm not sure anybody at Lenovo could even care. I was told it would take about a month to get my laptop back from them. It's already been one month and I don't think my business can withstand another month of this, especially in this economy.

Since I am starting highschool I thought it would be good idea to purchase a laptop for my four years of highschool. Mind you this is my own money from my college savings, so this was very important to me. One reason I went with lenovo was because they were offering free windows 7 with there notebooks. I thought great! I received my laptop in mid July of 2009. When I signed up for there free windows 7. I noticed that it wasn't free. I was paying 17$ but, I wasn't to mad I thought "Hey I'm getting windows 7 for 17 dollars. I found out they were not shipping there windows until October 22nd.

Finally the week of halloween came around. Two, three weeks went by, I was wondering where it was. I called there customer support and was told they were shipping out in november. I was dissapointed but still happy I was getting it. So the due date came in november and nothing came. I called them again. After waiting 20 minutes I was connected,only to be left trying to decipherthe langauge this women was speaking in. She set me on a wild goose chase of numbers which led me no where. Now I was supposed to receive it in december. That came around, still no windows 7. I tried calling them again, after waiting for 30 min I was told to call someone else. Ive been told that it's going to ship out in the first week of January. What angers me so much is the horrible customer service. Also paying 17$ for three month shipping. I would have rather gone with a different company and purchased windows 7 separately.

Placed an order for Lenovo laptop on 8th Dec 09. Wanted to check the status of the order after 1 week as they promised to ship on 16th Dec. To my dismay I was never able to get the status on their website or able to get through their customer supportt team for over a week. Finally I decided to make an early morning call on hopes of getting through customer service on 21/Dec to realize that my order was cancelled by their system on 9th Dec and didn't care to notify me. They were neither apologitic nor offering an alternate expedited shipment order. It was a lousy service at any level and I would never ever deal with these guys.

Way back in late October, 2009, I ordered online a Thinkpad laptop. I paid the extra $25 for two-day delivery, since I work from my computer, and I urgently needed it in order for there to be no interruption in my business. A week later when it still had not arrived I called the company and waited on hold for 30 minutes before getting an angry, unhelpful man, who told me there was a problem with my credit card and they had canceled my order on me. There was never any problem with my credit card. My bank account is jam-packed with money and my card is just fine. Even so, I called my credit card company and they assured me everything was fine. I called my bank, went there in person, and double-checked that they had my address right (the address that my credit card is attached to, which I used to order). They did.

I tried ordering the laptop again, and again waited a week to no avail. Then, at a loss, I tried to have a friend order me the laptop with his credit card. That didn't work, which we found out another week later, when he called, waited 30 minutes to talk to another angry representative, who informed him that they had canceled the order because his cell phone number didn't match the phone number attached to his credit card. (!??!) At this point, I felt like I was trapped in a Kafka novel, with Lenovo as my irrational and sadistic antagonist. Finally, I figured out on my own that they must, for some crazy reason, be canceling my order because my shipping address was different than my billing address--despite the fact that on their website when you order, it (like any other normal and rational consumer website) gives a "shipping address different from billing address option"). But apparently the Lenovo website only masquerades as normal and rational.

This turn in the plot made absolutely as little sense as the phone number fiasco, since people all over the world move around all of the time, changing addresses and phone numbers, without having to go through this kind of ridiculous abuse when they want to order something online. Furthermore, for my own personal reasons, I prefer to have these two addresses kept separate. So just for Lenovo, and against my very wishes, I went to my bank in person and temporarily had them change my address with them to match the shipping address. I resent Lenovo for this very much. Again, (three weeks later, and much frustrated) I ordered the laptop online, and again paid the extra $25 for two-day delivery. By now, this was my fourth attempt to purchase my laptop, which I by now urgently needed for my work, which had been interrupted due to Lenovo's absolutely lunatic conditions.

Finally my order went through. Then I waited *seven days* until the laptop came. I paid for two day delivery. It came 7 days later. Or, more accurately, four weeks later. But that's not all. I had also ordered a laptop carrying case, which still has not arrived, and it it is now December 20th. The fourth order I placed which actually went through was placed on November 24th. So basically a month later I am still waiting for the damn carrying case. I called the company once again, about a week ago, and waited 20 or 30 minutes, and got another sadistic robot, like the ones before, who explained to me that there was absolutely nothing I could do, and that was just the way it was.

I asked if they could prioritize my delivery as I had in fact paid a month ago now for two-day delivery, and I explained that I would be leaving the country on the 21st for a month and absolutely needed the carrying case before then. His answer? There was nothing they could do, but he assured me that delivery was scheduled for the 22nd--to be explicit if you missed that: the day *after* my flight. And I am still waiting to be able to change my address back at my bank (it is my right as a private citizen to have whatever address I want at my own bank, which Lenovo has been depriving me of for a month now).

I can't tell you how angry, resentful and frustrated I am with Lenovo over the whole experience. I basically hate Lenovo and hope I never have to deal with them again. They have execreble customer "service", treat their customers not only with indifference but sadistic disrespect, and have a senseless policy regarding online ordering enough to drive one mad, and which they themselves do not even uphold. The whole experience with Lenovo left a bad taste in my mouth, and if it weren't for the standards of the old IBM Thinkpad that I have come to love (my old one was a Thinkpad) I never would have put up with such blatant and disgusting abuse; rather, I would have told them to go to hell. Perhaps I should have.

They simply did not care or try to help me with my lost order so I canceled it. They had to ask me why I was canceling and I told them I don't expect they will ever find my order. Then they told me it would take several days for the order to cancel. What a lousy company and customer service. I will take my business elsewhere and advise others to do the same.

I installed Windows 7 and the sound doesn't work. Since my PC is no longer under warranty, they don't care. I have installed the "driver updates" they recommended, but the sound still doesn't work. And they still don't care. No warranty, no discussion. Microsoft "support" was unable to solve the problem. Lenovo doesn't care about that either. No warranty, no way.

i have bought laqptop of lenova 53 Q model from Kroma in July-08. I have facing problem related to the Tv Tuner & touch Pad. I never used TV tuner in past but now i want to use that but it showing Problem. I visited service centre they are telling that it can not be repaired. i lost rs.37500. i bought faulty laptop.

Two weeks ago I began having more drive errors followed two days later by it not booting. IBM suggested they send another hard drive. I suggested they replace the system. They sent a tech the next day with a motherboard that didn't fit. Again I insisted that they send a replacement unit. They refused. I tried a 3rd drive then the motherboard would not power on. I called IBM again and they escalated the matter and send out a replacement unit. I was suppose to get a call yesterday telling me when it would arrive. I got a call but the manager said he wanted to know what he could do to fix my problem. Again I explained that I had already replaced the unit by buying one at a computer store and because I was in my car asked him to call me back this morning. He never called. I called IBM myself and once again had to go through a long and frustrating process of explaining the problem to a tech who was clearly screening the call before passing me on to higher ups. After 20 minutes of was finally connected to the man I spoke to yesterday. He has now turned the matter over to someone else since I fixed the problem by going out and buying a new computer. What a joke this has been. In 30 years of experience with computers I've never seen such poor support or had such a frustrating experience.

After 4 months this motherboard also snapped, so I was given another one, and I did the same thing, I took my HDD from the old one so that I did not lose any data. Today, my third machine (in one year) will not boot. This time I think it is the HDD. I am horrified. What kind of computers this lenovo company make? It is disgusting.

requested service in oct. for a my computer. keep getting the backorder part story. now they are aying it can not be fixed untile dec.three months is a little long to be waiting. i have a three year in home service contrct to fix anything that goes wrong with there product. it's my belief that three months is way to long to have to wait for anything to get fixed.this is the largest computer company in the world.

My computer display gets off after 1 minute which is its default setting; In spite of setting its display delay to never the problem still persists. I have tried everything and from all settings, i have tried to rectify the problem, but the problem still continues. Even while playing media players like KMP, Real MP except VLC & Windows Media Player the display is being off at its general default time delay. please get me rid off this problem as soon as possible.

I, have purchased a lenovo laptop 23Q S.N-MA-8LXV2 model G-400 on 04 Dec 2007 but since last one month left side hinge has broken, for which I have gone to your customer service center ie Wizertech informatics,Gopabandhu sqr,Bhubaneswar for repair the same but they directed for waiting due to non availability of the spare for one week. I have visited so many times but they harassing me and repeated same thing ie. for waiting. Since one month my laptop laying without work. If it is impossible to provide spare by you please ask directly for which other people should not purchase any LENOVEO LAPTOP in future from which company they will not provide prumpt service well in time.

needless to say, I have been sent in circles. Doris told me the techs, after a second inspection, agreed it was cracked. I became furious and said finally. When I explained to her about the scratch/crack difference, and what Gail had told me initially, she backtracked and starting calling it a deep scratch. The bottom line is that it is a month and a half, they have my computer (which by the way should have gone to college with my daughter) and I guess because they are a big company feel they can just yank us around.

however, Mr. M told me there was moisture damage. i saw pictures and it was built up moisture over a few years, combined with dust. i've had 1000's of laptops apart and saw all kinds of spillage. spillage doesnt destroy the screen and transfer to the hd housing. heat does. their mb, power supply or battery malfunctioned. done. thats it. im certified with several laptop co's and worked on possibly thousands. i know from experience

Now, they want to charge me $300 to get my laptop back repaired. IT IS UNDER WARRANTY!

its been over a month since they received it. they are reneging on their warranty. i see there are 1000's of complaints since ibm sold to lenovo of warranty reneging. their response seems to be "its your fault, not ours".

I have horrible experiene with the LENOVO. I was about to travel to foreign countary on conference on 18th for about a month, I needed the laptop very badly and I ordered such a way that I can get the laptop on 8th of the same month. They delivered somebody's laptop on 8th. "The somebody" (other customer not lenovo rep.) called me and asked for interchange the laptop. (the other person has already opened my computer and I did not).

Moreover, they do not reply emails, (they do send the instructions what they needed to do and us to follow) They are treating customers like a slave. They take money and do not do anything to customer's complains or issue.

After that I called Customer service, they asked as to return.

I periodically called them to arrange somebody to pick up and give us new laptop. They said they cannot do that and I should reorder everything. OR CAN keep the computer which other customer has already opened and used.

I have been sending them email and they are sending me the UPS tracking number without answering any of my questions including how they are going to arrange refund and other inconviniences. I have spent quite a bit of time and now I have to attend conferences in which I will be outof the touch with my collegues and students. They do not care about the customers and finally I have to pay high for their mistake.

Now they say fix is to download updates to their programs,which has been done. Now it is out of waranty and is my problem they are no help. Never have been and never will be. I have spent over $200 trying to get it fixed and still not working. Every computer repair person says the same thing, This is crazy, bad software from IBM. over $200 out to get outside help over and above Lenovos (none help] and still have a computer that does not work the way it was to have worked when I bought it

I ordered a laptop from lenovo.com. The configuration I ordered was 4 gb ram and 320 Gb hard disk. But they delivered me a laptop with 4gb ram and 250 gb hard disk. I called and told the issuse and scheduled a return. The made me re-order the laptop for the same price ($649.00).

Now the refund for the returned laptop will be given only after couple of weeks so I had to pay again for this re-order. So $1300.00 of my money was blocked with lenovo. The re-ordered laptop was delivered with the same mistake, a 250gb hard disk instead of 320gb one. So I called back and reported and they sceduled another return which would again take 2 weeks to refund my money.

Now I am left with no laptop, $1300.00 blocked with lenovo and no money to buy a new laptop as the money for both the laptops haven't been refunded yet.

I personally purchased a Lenovo laptop for my son who is being deployed to Iraq as an early Christmas present. I had it shipped to my house so I could get everything loaded on it. When I started the laptop, nothing worked. The links were not even functional for diagnostics, and several random partitions had been created on the hard drive.

Even though I purchased the extended 9X5 next business day support, I decided to try and keep it as simple as possible (for both Lenovo and myself) and just requested a restore disk so I could re-load everything and move on. I was told I would have it within 3 days. 10 days later I call again. I was told nothing was ever ordered or sent.

Now I am running out of time to get this to my son before he ships out, so I have to resort to the next business day service I purchased. I was blatantly denied service yesterday and had to provide proof of purchase which I did, and heard nothing back.

Called late last night and they said a tech would be at my place TODAY per my service agreement. Took the day off work to wait. No one showed or called. I call in again, the lady said well its not REALLY next business day. Its within a few days (hopefully). Two weeks later and still no closer to resolving this disaster.

I can personally guarantee that I personally will never purchase another Lenovo product. And from a professional standpoint, I have purchased over 500 Lenovo PCs for my company in the past 2 years, and if I have anything to say about it, there will never be another Lenovo product allowed inside this facility.

Approximently two years ago I recieved a lenovo thinkpad T360 as a gift. Since that date I have had nothing but problems with this machine. Not only have I had to restart my computer several times then had a blank screen and it not working, but I had to get 3 different adapters as well because the old ones either overheated,or broke at the tip. Not only that but I had to specially order the adapters a universal one wouldnt even work so it was approximently $145 out of my pocket every time. None of the damage is covered under warranty becaus it WAS a gift. I really am dissapointed with lenovo and will never buy there product again as well as warn everyone else.

I bought a Thinkpad in December 2008 from IDEA systems, Gland , Switzerland. By February 2009 it crashed with a defective hard disk. In May 2009 it crashed again but Lenovo do not say what was wrong with it. It was returned from Lenovo with a damaged screen - so now it is back with Lenovo to replace the screen. Would it not be better simply to replace this clearly defective machine with a new one?

purchased a three year extended warranty for my lenovo laptop which was never given to me. my one year warranty expires next month, and I have been on the phone with him several times and he acts like its not his fault, he blames it on lenovo, but will not return my money.

I bout a new PC. IdeaPad Y650 and it arrived DOA. Not working. I called Lenovo . They are not willing to exchange it, only repair it. They were supposed to ship me a box , FedEX , that I can return it to them for repair. After a week it has not arrived. Calling them several times and now they are blaming FedEx for not delivering it. NO replacement box has been shipped either.

Order not processed after Lenovo provided incorrect call back phone number via email (twice). Lenovo could not keep to shipping date agreed upon. Terrible customer service! No follow up to my complaints.

I have a problem with my Lenovo's motherboard disk. The disk was cracked when I purchased the computer. Please provide us with another disk.

I bought my 3000 n200 0769 BMG a year and 3 months ago and at first, I thought it was great laptop and had no problems. A few months down the line, starting the laptop up became a bit difficult. It would always take 3-5 goes before the laptop would get past the windows logo loading screen (on XP startup) but it would always eventually start up and because of this I never did anything about it.

Fast forward about to about 2 weeks ago (15/06/2009), we now have a completely dead laptop. Press the on button and you get the Lenovo startup screen. Next screen is the "start normally / use your most recent configuration that worked" screen. Go past that on any setting even safe mode and it just goes straight back to the Lenovo startup screen.

I spoke to Lenovo warranty team who were very nice and sounded hopeful that despite it being 3 months out of date that it would get done. She logged the complaint and said I'd be contacted by their service validation department, which did get back to me the next day only to tell me that it was out of warranty and therefore were unable to help in any way. But the main thing that ** me off was that the girl I spoke to said that it was a matter of "luck" as to whether you got a machine that would last or not. So if you want to buy an IBM/Lenovo just make sure you're feeling lucky!

I am a longtime fan of IBM Thinkpad user. Recently, due to my work, I have moved to HK and bought an S10 for my personal use as soon as it came out in Asia. I only use the laptop in the office and place it right next to my desktop against the wall. I never bring my netbook out since the day I got it. It was very lightly use as for my personal stuff since I don't want to use my office computer to store my personal data. Recently, I noticed there is a small tiny crack on the top of the LCD cover. You will only notice the crack when you fold the LCD down while closing it. I brought it to the service center in Hong Kong and told them the situation and also mentioned the arrow keys on my keyboard gave weird close when pressed down.

They called me after a couple of days and said they already replaced the keyboard, but the case is actually not covered by warranty and will need to charge me if I want to replace the cover, which is close to over 100 USD. I told them base on the statement of Limited Warranty, the machine should be free from defects in materials and workmanship. The case is obviously crack before of repeating motion of open and close the LCD cover. They told me they will talk to the upper manager and then got back to me later saying that the base on the look of the crack seems like I opened the hinge too wide and cracked the cover. I told them this is totally ** because the crack will not be noticeable unless you close the cover. If the crack was caused by opening the LCD too wide, the crack will be actually on the LCD side but not the back of the LCD. Also, since I put my netbook next to my desktop against a wall, my LCD will not open more than 90 degree and it will not even reach the max opening angle.

I cannot believe that after Lenovo took over IBM laptop, the service became so bad and trying to make excuses to charge crazy money even if the product is within warranty. Why would a company refuse to replace the crack near the hinge with it obviously a design or material fault? I will not buy Lenovo (IBM) computers ever again and will also spread my words to everyone I know to not get Lenovo products. IBM, shame on you for selling your consumers computer line from China.

I had purchased a Lenovo 3000 N200 model laptop (Type 0769 - A74, s/no - L3-FB884 08/02) from Richa Infosys, Gandhinagar, Gujarat on 23 May 2008. At the time of purchase, the dealer did not provide me with the invoice of sale of the laptop to me. A few days back, the right click of the touch pad of this laptop went faulty.

When I lodged a complaint with Lenovo customer care, I was told to send the details of the machine alongwith the scanned copy of the invoice to smcindia@in.ibm.com (Call No P4DNVLH amde to Mr Laxman on 21 May 09). Since I did not have the invoice, I contacted Mr Tushar of Richa Infosys on 21 May 09 and asked him to send the same over courier to my address. However, Richa Infosys has not sent me the Invoice to me till date (29 May 09)

When I inquired them of the same, they simply say that they have already despatched the same, but are not able to give me the details of the despatch. I am now required to get my laptop repaired at my own expense while the defect occurred well within the warranty period.

Lenovo sent me an e-mail on 4/28 saying "your system has been...repaired". When It was eceived screen was totally ink blotted...Has anyone else had this problem.? is it really that expensive to fix? any ideas?

i have lenovo laptop it was on waranty cd rom is not working properly.lenovo care is not in my city so i complaint to the shopkeeper.he told me to send on lenovo care but it was nt possible to give laptop.without laptop it will hamper on my buisness.model number y410.4 months ago ipurchased .give me solution.

As part of employee purchase plan I purchased a Y530 Lenovo laptop. After using the system for 2 months, I noticed a small dot on the upper right corner of the screen. Soon after 2 weeks the dot developed into large area. I called Levno support and they asked me to send my laptop, even though I have 3 yrs. on-site warranty. Weeks went by and i did not receive any communication from Lenovo.

I called them and was informed that my laptop was damaged by me and it was my responsibility to pay for the repair. Lenovo wanted me to pay $182, which I refused and got the laptop un-repaired back. No matter how many times I called to talk to a customer advocate, I was unsuccessful. I am planning to put the hardly used Lenovo in eBay and purchase a HP laptop. My advice, do not buy Lenovo. As any other Chinese goods the quality is really bad and the service even worse. Now that IBM is out the picture, buy some other American goods.

$1200 plus a lot of inconvenience

As part of employee purchase plan I bought a Y530 few months ago. The system was working for 2 months and then its monitor partially went out. Even though I had an on-site warranty, they made me to ship the system to Texas. I did not hear from them for more than 2 weeks. When I called technical support told me the damage was caused by the user and I needed to pay $182. This was really disappointing. I asked for a customer service rep but weeks went by and no one called me.

So, now its 5 weeks. My computer is in Lenovo shop. Multiple phone calls went without any response. I am in process of getting it back w/out repair and sell it as is at ebay. Good lesson not to buy any time and thing from Lenovo. never seen any company like Lenovo. Chinese need to learn customer service.

$1200 damages for buying Lenovo

I recieved a on line alert from my bank that I was overdrawn, upon checking there was a $989.00 charge from Lenovo. I had not ordered anything from them and my bank was able to cancel the hold on my money. This was done on a debit card and the charges were pending. I am in the process of trying to find out just what happened, but after reading so many complaints about this company, something should be done.

I presume I will have to cancel my card and wait for another one to be issued. I was very fortunate that this was all the expense I incurred. But only because I check my e-mail constantly.

I purchased a Lenovo 3000K100 desktop computer on 4/9/2008. I started having problems with it from the first day. I tried to work with their technical support department. Each time I called I was told to restore the system to factory settings, which means that all my additional softwear and files are lost. I tolerated this for several months. Now the system doesn't work at all. They have replaced the hard drive, the mother board and 1 gig of memory but the system still doesnt work. The tech depatment said I would have to wait 7-10 bs days for customer support to contact me because they are just getting too many calls. I asked for a refund as the warranty hasn't expired and they couldn't promise me anything. At the present time I am stuck with a computer and technical support that is worthless.

I paid $500 for the Pc and $250 for the extended warranty which expires in 2012. I got a $100 rebate for the PC when I purchased the PC. I dont want another Lenovo computer and I feel the company shoud refund me the price I paid.

I ordered a SL300 Thinkpad laptop from Lenovo website. I have been experiencing problems since I got it. Lenovo had not tested the laptop fully before sending it to me and the laptop was shipped directly from the factory in China. The problems are countless, and each each showed up slowly. Sometimes the volume buttons would not work, and they did not give any software for the webcam.

The battery was the worst. Even when I put it in sleep mode, it would be consumed. It made my laptop so hot once. And the worst thing is that the windows closed several times unexpectedly, and I lost so much of my work and the desktop doesn't show up. I called them many times. But the technical department would tell me to call the sales dept. and vice versa. I wasted so much of my time calling them. And all they say is that If you return the laptop we will charge you 15% restocking fee. It was the worst purchase ever for me. The customer service was the worst too.

I had saved the money to buy the laptop, so I am very disappointed that the laptop is defective. I lost my works, even my take home exams because the laptop shut down unexpectedly. Also, I had to waste my time calling the customer services again and again.

Hi, I am small computer reseller in Jakarta - Indonesia. I have a case regarding Lenovo responsibility on warranty and business trade acts. Furthermore, my company have suffered much about many irresponsible selling practices that may pinpoint toward business crime and dumping acts. I wonder whether I am qualified to send you my case. Right now, I am trying to solve this matter internally. Seems to me, I am only suffer again for time wasting. I need help, as much help as I can get, in case Lenovo cannot provide me a responsible solution.

10 Years long reputation toward customers and approximately U$ 100.000,- business potential. A charge from my cutomer toward fraud.

Sir it is brought to your notice that the undersigned purchased a Lenovo Laptop M-775868Q from your authorized shop i.e. SIMCO COMPUTER SYSTEMS, Friends Centre, Sanjay Place Agra dated 27.10.2008 on cash payment with the assurance that the company has declared Diwali Double Deal Offer. 6. Even after Four Months the said claims have not been received by the customer. This is completely disgusting and deceitful behaviour from the concerned agencies given the responsibilities of the task.

All the excitement of Diwali offers on a purchase by a customer has been killed and a mental harassment and cheating with the customer is being done by the concern company and its service partners.

I sent my computer to get fixed (under warranty) waited for two days to get a box from them to send it. Received the computer back with the same problem as before it got sent a week later and now two weeks later I still have the computer not working and 5 hours invested in a company which has no complaint department. No one has accepted responsability in this issue.

I don't have my computer for the last two weeks, I invested 5 hours of my time trying to resolve this issue

UPS delivered a box that contained a Lenovo computer. I had not ordered a computer, and there was no invoice in the package or other documentation concerning the order or purchase.I therefore thought it must be a gift from someone. Several weeks later , UPS appeared and said they were directed to pick something up.I had not ordered a UPS pickup, told UPS so, and asked who had ordered the pickup. The UPS man responded that that the pickup was ordered by Lenovo. On my next credit card statement, there was a charge of $1,241.74 from Lenovo. Since I had not made any purchase from Lenovo, I reported the charge as unauthorized and likely fraudulent, and cancelled the credit card (to avoid more bogus charges).

This situation has the attributes of a possible corporate scam with the following details. Lenovo sends by UPS a computer to a person who did not order it, and charges the person's credit card (how did they obtain the cr card info?) A short time later Lenovo directs UPS to pick up a package (without description) from the same person, without that person's prior knowledge, and without any communication. If the person returns the computer, Lenovo charges a restocking fee at the least, and possibly more. If the person does not return the computer, Lenovo attempts to collect the full list price of the computer. Possible class action lawsuit?

This incident has caused irreparable harm by requiring the consumer to expend time and other resources to deal with the situation, including reports to the credit card company, having to cancel the card whose number was used by Lenovo to make the bogus charge, etc.

I purchased a computer October 2007, my first problem came only a few months after. I sent the computer in, it got fixed (a new hard drive was put in)and when it was returned to me I began to use it. A few months after that I had to send back for another hard drive. I have periodic issues with this computer and I have had to reinstall the operating system from the ThinkVantage option.

Recently, just after Thanksgiving 2008, the operating system had to be reinstalled...again! The company sent me some cd's to help fix it and I used the computer in safe mode for a week. Once I reinstalled the operating system things worked fine for a while. About 2 weeks ago I started getting messages saying different files were missing or corrupted. Every morning for the past 5 days I have woken up and had to reinstall the operating system.

This morning, January 3, 2009, I woke up and tired to do what has become the normal routine and I can't even get into ThinkVantage. I have tried to call the company several times and keep getting refused for a replacement computer. I have three years left on my warranty and I have explained to them that no computer that is only a year old should have this many issues.

I am at the point now that I am going to call once more and explain that if I don't get real results then I will report them to the BBB and Attorney General. I deserve a brand new replacement, especially if a one year old $1,500 lap top is constantly under repair!

This lap top is only 1 year and about 2 months old. I am on my THIRD hard drive, and I have reinstalled the operating system numerous times. I have lost all school work I had on this computer since the day I got it. The computer broke before I had the chance to back up my work!

my web cam is not working

Dec 1, bought online a Thinkpad t61 from Lenovo site. A refurbished unit for $903.00. I told the salesperson I needed it quickly, as my husband and I were leaving the country for the winter Jan 1. The unit did not arrive until Dec 12. I charged it that evening,and turned it on in the morning-a horizontal line directly in the center of the screen appeared and would not go away. I called the tech at Lenovo, who said get on the site at Lenovo and find a service provider and take it to them to fix. As it was Saturday, only one person called me, and indicated the nearest provider for the warranty is in San Francisco, 4 hours away, so I would have to ship it.

I called the sales line on Monday the 15th, as directed by the weekend staff, and was told I had to have the unit repaired, and I would have to ship it. I told her about my time constraint, and I would have to return the unit. She told me then I would be subject to the 15% restocking fee. I would not object if this was just a decision on my part to return it , but I feel I did not get what I ordered, a computer that worked correctly, and that contract was now void. I sent it back, and emailed my concerns to Lenovo, with a request to respond, but have not received an email back, it's been over a week. I would like any help on this matter to receive my full purchase price on this defective unit.

Now I will have to go and find another computer in a store nearby, since I don't have the time to have one shipped. Not only am I out the $130 dollars for the 15% restocking fee, but will have to spend more than I had planned to get locally.

Dec 1, bought online a Thinkpad t61 from Lenovo site. A refurbished unit for $903.00. I told the salesperson I needed it quickly, as my husband and I were leaving the country for the winter Jan 1. The unit did not arrive until Dec 12. I charged it that evening,and turned it on in the morning-a horizontal line directly in the center of the screen appeared and would not go away. I called the tech at Lenovo, who said get on the site at Lenovo and find a service provider and take it to them to fix.

As it was Saturday, only one person called me, and indicated the nearest provider for the warranty is in San Francisco, 4 hours away, so I would have to ship it. I called the sales line on Monday the 15th, as directed by the weekend staff, and was told I had to have the unit repaired, and I would have to ship it. I told her about my time constraint, and I would have to return the unit. She told me then I would be subject to the 15% restocking fee. I would not object if this was just a decision on my part to return it , but I feel I did not get what I ordered, a computer that worked correctly, and that contract was now void. I sent it back, and emailed my concerns to Lenovo, with a request to respond, but have not received an email back, it's been over a week. I would like any help on this matter to receive my full purchase price on this defective unit.

We have purchased one Lenovo PC set on Feburary 2008. Its under guarantee now cz 1 year is nt comleted. But since last week Monitor is not working. One technician came from [their] centre and he asked us to lodge a complaint and then [they] will replace the monitor. Monitor display is not working. Its CPU is working properly.

I called them many times but no satisfatory response and they just stalled me from one person to the other.

Spent time and money contacting them over 3-4 days in vain. Sense of frustration of having been wronged, mental dissatisfaction and feeling insulted.

My nightmare began on 9/24/07 when I had to call Lenovo for the first of many problems with my new computer that I just paid $2400 for. It has been sent back 8 times. system board has been replaced twice. By this time they told me my computer was out of warrranty and I argues that it has been sent to them 7 times in warranty.

On 8/27/09 Ray called and said they sent the wrong system board and he was going to replace it with a new computer. He said someone will call and get info on all componets that were on the previous machine. 8/29/08 Greg said he is sending a new machine and currently looking for a replacement. 9/2-9/9/08 I left 7 messages the last one being that if I didn't hear back from him I would file a complaint. 9/10/08 9:43am call from Greg he said just yesterday he found a replacement is sending it out today. 9/18/08 11am Greg called said the system he ordered is end of life, can't send. 9/23/08 10:43am Greg called ordering a new machine will take 1-2 weeks to build but will prioritze it. We spoke for 45 mins. to configure the new machine he couldn't match it to the old one said he would call back.

9/25/08 3:57pm I called Greg and left a message, I want my money back. 9/25/08 5:30pm Greg called said found a new x61 at a sister store but the hard drive is not the same will put my old one in new machine. I told him that was the reason for sending it back the 8th time. He said he would have it tested before putting it in. I asked if this was a new machine, he said he didn't know.

10/2/08 received new machine, not new. Also he did not send back the xp discs that I just paid $53 for. I took the computer to The Computer Lab where I live and they confirmed that it is definately not new and wrote me a letter to say so. If I wanted a used machine for $300 I would have bought it in the first place. I want my money back. I do not even try to use it, it is in the box hoping someone can help me get justice. I have all the documents to back me up.

My husbands business has suffered because I have had to write everything by hand. (bills and proposals0 Which these days is so unprofessional. also it has cost us $25 per month in cable access for the computer. Not to mention the many documents lost during crash dumps and pictures.

Sir, I bought a Lenovo NB Laptop 52Q Model on 25April 2008. Five months are just passed that a crack has occured itself in its body at the joint of opening it. I took the laptop to the dealer but the dealer answered that you will have to install the whole plastic body at your cost. The cost he told is Indian RS.7000 to 8000-. The Gurantee Period prevails.

Similar to Joseph (see below), I ordered a Lenovo laptop to be delivered to a different address. They simply couldn't figure out how to do this. After three weeks of waiting, they replied to my complaint, simply saying that the order had been canceled.

I decided to give them a second chance. I put my computer into the website cart, but when I went to pay, they said there was an error. I called customer service and they said that the computer that I just put into the cart costs $899 instead of $869. As they told me this, I was looking directly at the cart that they generated and the price that was advertised. If this isn't bait and switch, what is? Luckily they didn't get my money. There is no way I will buy a product from this company.

Wasted three weeks trying to simply give them money for a computer.

August 7, 2008 I placed an order of my T400 Lenovo laptop. It was shipped on 09/01/08 and I've received the PC on 09/05/08 and I 've received price match for my order as well. I was happy to work on my new T400 when I received it. I did configuration by following the steps the PC popped and created the rescue DVDs. I turned off the laptop after that and tried to turn it on again to install some software but I cannot. I called the support center for help and followed the instructions provided by the representative (removing the battery and power supply, pressing power button ten times and hold for 20 seconds, connecting to the external LCD, but the laptop still cannot be turned on).

I sent the laptop to IBM repair center on 09/08/08. I contacted with the IBM repair center several times and I can know the processing was going on. They asked me for rearing or full refund and I wanted to full refund or replacing with a new one(I don't want to have the reared one.). On 09/10/08, the case was transferred from IBM to Lenovo. I received a call from the representative on 09/11/08, I explained the situations, I told her I can accept either full refund or replacement and I will take the fastest way to get the processing done as I need the laptop as soon as possible. She said replacement is the faster way but she wanted to contact with the Lenovo support center.

She said she will call me again next day (09/12/08) but she did not. She even did not left contact information with me. The only phone number I had was the one on my cell phone when she called me. I called her with the number on 09/12/09 and left message but, she did not call me. I called her again today (09/15/08) but I can only have her voice message. I totally lost. I even do not know how to contact with Lenovo to get things done.

I don't know what was happened with my laptop.

August 29, 2008 I am writing this to express my extreme dissatisfaction with Lenovo. My daughter, would be attending Northern Arizona University on August 22, 2008 and would require a Laptop computer. Since I previously had purchased a T61 Thinkpad for myself, I decided to purchase one for my daughter to be shipped out to an address in AZ to avoid having to hand carry it and many other moving in items since we would be travelling from New Jersey. I placed the order late online on 8/6/2008 and paid extra for 2 day delivery.

Early on the morning of 8/7/08 I called my credit card company and had the AZ shipping address added to my account as an acceptable shipping address since it was not the same as my billing address. I received email confirmation of my order on 8/6/08, with an estimated shipping date of 8/20/08. The date of 8/20 was good since we would be arriving in AZ on the 19th and be at that address until the 23rd.

I checked daily the status of my order up to and including the 19th and there was no change. I even called customer service on 8/16 in reference to an email discount I received to see if I could apply it to my order. My order was reviewed and nothing was said in reference to any problem with the order and I was told that I could not apply the discount because it would hold up the order and only mean a $10 savings, so I said to keep the order as is.

On 8/20, the expected shipping date of my order, I checked the status and found that the expected shipping date was now changed to 9/2. I called customer service and was told that a hold had been placed on the order because the shipping address was not the same as my billing. I was told Lenovo checked this on 8/12. I told customer service that I had informed my credit card of the new address on 8/7 and if Lenovo found a problem with my order why was I not notified until I inquired on 8/20 and why was the order status only changed till 8/20. Here nothing was said to me on 8/16 when I called about a discount.

Now the shipping date of 9/2 would be after my daughter requires the use of a computer and well after the date we would not be at the shipping address. I called my credit card company and they verified that the new shipping address was listed on my card as of 8/7. They said that many times a company just checks electronically to see if the shipping and mailing addresses coincide. That the company actually has to call to see if there is an alternate shipping address listed for the account. Obviously Lenovo failed to do this.

Now in order for me to receive the Laptop I had to change the shipping address to my mailing address. When I did this on 8/25, the estimated shipping date did not change at all. This means that the extra $50 shipping charges I paid is useless to me since I needed the laptop by 8/23 and now I have to incur additional mailing expenses to re-mail the laptop back out to Arizona. There is no excuse for this incompetence and I will look to another manufacture when I buy the laptops for my son and wife.

Now I might add that on 9/3, the shipping date changed to 9/16 and now 8 days have gone by without a response to my email to customer service which advertises response within 48 hours. Lenovo left me with no choice but to cancel my order on 9/3/08. It has been three days since I spoke to customer service and asked for order to be cancelled and to have email confirmation of the cancellation. I fear that this is going by the waste side and one day a laptop will show up on my doorstep, so I am keeping a paper trail of everything.

two months before i have purchased a laptop(model:Lenovo ideapad y-510) it is frequently hanging i cant work even 10miniutes with that system i dont know what i have to do.

it totally spoiled all my work it is better to change my brand from lenovo to some other good product

Ordered a laptop computer on the website for 699 dollars. The computer came with great specs: 2.1 Ghz core 2 duo. 4 GB ram. 512 mb ati video card. 250 GB HDD. 17 inch monitor. Once ordered with these specific stats, checked order status on email. Order name and specifications changed completely from the website summary sheet to the email sent (1 gb ram, 120 Gb hd, intel dual core processor).

Called customer support and they told me that it was a web error and they can do nothing about it. Wasn't offered any type of computer that was relative to the specifications that i ordered and had written records of. Was offered to keep the computer i would have received, which i didn't want. Or pay an extra 1000 dollars to receive the specifications ordered and they confirmed on their website.

Didn't receive the computer i ordered. Bait and switch. Offered good computer for their price, had to call father in india to order it, made sure i had everything documented correctly only to not receive the order i placed on their website with confirmation.

Lenovo Customer service is the WORST customer support I have ever talked to.
they sent back and forth bt. " tech support to customer support" for 1st 2/3 days.

They would not replace the machine. They only wanted to repair it. Now machine is sitting in their repair (IBM's) shop for almost 2 weeks. They 1st replaced the mother board that did not fix the problem and now repair is on hold for new mother board.

Worst Customer Service. Agents totally junk. Cannot even type an US address. Sent CD's to Pennsylvania instead of Texas. Secnd time missed apt number. The service partition doesnt work either.

10 days of non working laptop. I paid more to get the 3 year support so as to have peace of mind which I lost totally over past 10 days.

Having a laptop computer that is defective and unable to return for credit. Poor customer support; denied to return the defective product within 30 days of receipt (of the product).

I placed an order for the product above on 4/3/2008. The product was shipped on 4/12/2008 and delivered on 4/17/2008. Upon receipt of the product, I noticed that the wireless internet card equipped Intel 4965AGN is unstable. The internet connection drops off without any reason. Several other computers connected to the same wireless router, including two IBM Thinkpads, do not experience the same problem. This problem persists and occurs several times a day. I then looked on the internet and attempted to update relevant drivers and operating system, with no success in solving the problem.

I made several calls to customer support department. Not only were the call centers agents unable to resolve my problem, but the quality of the support received was low. The call center representatives did not seem to care, and on many occasions tried to transfer the call to other departments. As I have no success in getting the problem resolved over the phone, and received poor customer care, I decided to return the product and purchase another one with a different wireless card and operating system in hope to solve the issue. Being a consultant who travels a lot, I do not have time to deal with poor quality customer care or send / take the product to service center.

I then called on 5/5/2008 to inquire about returning the product as instructed on the packing list that came with the product. The agent informed me that it is not possible to return the product as it was invoiced more than 21 days ago, as indicated in the acquisition agreement that came with the product. Having no success, I called again on 5/6/2008. The agent once again informed me that it is not possible to return the product as it was invoiced more than 21 days ago. I begged to differ as I did not physically have the product until 4/17/2008 (this can be proved via UPS shipment tracking

It was impossible for me to know that I would be experiencing problem with the product and wanted to return it under their return policy. The agent transferred my call to over 21 days return? department. I stated my case how I experienced issues with the product, received bad support care, and with limited time to handle the problem, purchased another system with Lenovo hoping to resolve the issue; as well as how I did not have physical possession of the product until 4/17. The representative at the second department promised to give me a response in e-mail in the next day, after understanding my circumstances and acknowledged that I placed another order with them. All seems to be working to resolve the problem. However, I received no e-mail response on 5/7/2008, as I was promised.

I called the return number to check the status. The first couple of times, my calls were disconnected after I made selection to return department on the automated answering. My call got through on the third try, and I was told that the return request was denied. I asked for the reason, the agent at first tried to transfer me to the over 21 days return? department, then told me that they had system problem and was not able to do so. He then told me I can get to the department by calling the number again, and select sales department, and have the sales department to transfer me to the over 21 days return? department. I did, however, my call was again disconnected after a sales agent transfer my call to the over 21 days return? department. Lenovo is such a large computer company; however, the customer care does not seem to correspond to their size. I am unable to return a product that is defective.

Call representatives stated that the product cannot be returned because it was over 21 days since invoiced. However, the product was not actually shipped until 11 days after invoice, and was not actually received until 14 days after invoice. Furthermore, as a consumer, there is no way for me to know that there is a problem and that I would return the product until having used it for a few days. It is true that the return policy is clearly outlined in the acquisition agreement. However, it is nowhere to be found on the Lenovo website, where I placed the purchase order. Nor was it available on the order status page (link provided above). The warranty info, returns policy, and shopping guarantee links on that page lead to other pages that are irrelevant to those issues. Have I known that there would be a problem with the product, and that the customer support is minimal, I probably would not purchase it, and further purchase a second one in hope to replace the defective machine. From the Lenovo website, there is no way a consumer can find out about its return policy as well as warranty information.

Nevertheless, not only does the machine I received have problem, but I am unable to return it. I called the customer support again on 5/7/2008 to cancel my second order, which hopefully is being processed at the company. Going forward, I will not do business with Lenovo again. Now, I am stuck with a defective product, in which I have spent a good amount of time finding remedy to the problem since the day 1 I have it. And I will have to deal with the poor customer support to see if there is any way to replace the wireless card. With the low quality of the customer support, I do not know how long it will take to fix the issue that the machine has. It would be greatly appreciated if Consumer Affairs can look in to this case and help me to return the machine and get refunded. Thank you for your time.

Having a laptop computer that is defective and unable to return for credit.

I puchased a new Lenovo model 3000 N100 laptop for my wife's birthday present. I wanted her to have a high quality laptop, with built in one button recovery features, the latest OS, easy to us security (fingerprint scanner) basically a hassle free environment for work as she is not very computer literate. VISTA Premium turned out to be a poor replacement for XP. This OS clearly requires more resources than this Lenovo model possesses to run well. Frequent lockup, slow boot and shut downtimes (by contrast, XP will boot up and shutdown in the same amount of time that VISTA takes to boot up) Why Lenovo offered VISTA on this model is beyond reason. They offered the same model with XP on their website, but it was $200 more, and being ignorant of VISTA's issues at the time of purchase, I went with the better price. I contacted Lenovo support to inquire if I could swap hard drives for one with XP Pro on it, but never received a response.

After about thirty days of living with VISTA, I replaced the OS with XP Pro. I spent several hours learning how to install on a serial hard drive and it took quite a bit of searching to find the needed serial ATA drivers to use on this model, none were listed on the Lenovo site, which struck me as very odd, since they have all of the other device drivers listed for XP. I had to purchase an external floppy drive to load the ATA drivers during the install. Of course this OS replacement wiped out the recovery partition,and the one touch restore feature I paid for. Also lost the use of the fingerprint scanner. While Lenovo post's the driver for this device, no free download is available for the omnikey software to make use of it. I eventually located a free source of this software elsewhere. With XP installed and running smoothly, we noticed the laptop running more briskly, the way it should. I had to use third party software to create a recovery partition, and backup our exisitng drive image. Being a former service tech, i have the software and skills needed to perform a system recovery should a hard drive crash or virus attack get out of hand.

My wife however, is out of luck if i am not available, as the one touch recovery will no longer work. It would have been a lot easier if Lenovo had realized they had a lemon on their hands with VISTA and offered a free downgrade to XP Pro. It could have been as easy as replacing the hard drives by mail with XP and the Lenovo software preinstalled for this particular model, and providing a mailing pouch for the return of the VISTA drive. Sure, we saved $200 on the purchase, but I've spent about 80 hours of my time sorting out the VISTA issues, abandoning VISTA, and installing a different OS and software bundle. Then, just a week before the warranty was set to expire, the battery failed. A quick search online revealed many were having failures, most just after the warranty expired. Lenovo did very recently extend the warranty time for battery replacement and replaced mine in a timely manner.

I did have to speak with several folks in support and the warranty dept to get things rolling. They were all unaware of the warranty extention posted on the company website, and one support person referred me to an online battery test which was not designed to work on the 3000 series laptop. It seemed that one hand does not know what the other is doing at Lenovo support. They only handle warranty issues via phone calls. I had to repeat my address several times to ensure it was spelled correctly. It was entered incorrectly by one support person, and it was a good thing i double checked with the next support person i spoke with or the battery would have ended up missing. The whole claim could have been settled in one or two emails, VS my spending many minutes on hold (on a prepaid cellphone) and waiting for hours for return calls. It tied up a whole day. I feel that if Lenovo knows a certain battery is prone to failure, they should recall it and offer a free replacement, not try to out wait the warranty period. What about folks that seldom use the laptop and don't have a failure in the extended warranty period?A battery should last four or five years with moderate use and good care.

While I recieved my battery in a timely manner, many posters in the online forums have experienced difficulty in enforcing their claims. If i had known what i know now, i would not have spent the extra money based on a perception that Lenovo was continuing to manufacture laptops to the same high quality as the former IBM corp. and providing the same level of support as they had in the past. I would have purchased either a refurbished IBM or just a cheap $299 ACER brand and taken my chances, and pocketed the difference. this Lenovo cost $749 AFTER rebates. While i have the capabilties to sort out and make effective changes that enabled better use of this machine, i feel sorry for first time buyers with no prior pc experience. They would, like me, be expecting IBM quality, but getting something useless to them.

Loss of use for some time while reinstalling the OS, loss of use of features like one touch recovery, fingerprint scanner. Loss of use of bundled software included with the VISTA install. Purchase of USB floppy drive to install ATA device drivers during loading of XP Pro. Loss of about eighty hours of my time to research, and software installation issues. Loss of confindence in Lenovo support IE: no response to question regarding replacing VISTA with XP, the many calls needed to replace battery, unable to understand hispanic tech support person. Why the batteries affected were not recalled.

In short, I expected near perfection from Lenovo, that's what the extra spent money was for, the percieved high quality that I expected to be passed on from the former IBM corp to Lenovo. From the forums i have visited online, i see that this is a big issue with many folks. Looks like most of us will be buying an Apple next time. If it were up to me, I'd love it if Lenovo would buy back my laptop, I would spend my money elsewhere.

I am a writer and every day when something goes wrong on this laptop, I get in such a rage that I cannot work.I waste so much time trying to figure out what's wrong. I get headaches and an upset stomach from this aggravation. I think Lenovo is an inferior product, and loading it with the Vista operating system makes it worse.