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Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Vicki of McKinney, TX September 19, 2009

I filed my retired parent's tax return for 2007 using Turbo Tax Deluxe. I just received a notification from the IRS that we owe an additional 1365 plus interest. Turbo Tax did not add in their retirement income (even though it was entered) as taxable income! I decided to see if other people have had the same problem...on your site, they have! So I will not contact Intuit as it looks like they do not respond favorably to consumers. I've used them for many years, but am really contemplating not using them any longer if they don't stand by their product.

Raymond of Palmdale, CA September 18, 2009

I have recieved an email from this company to file my taxes. I'm a student and I have never filed taxes. They also have a faulty address on file. I can't get a hold of them due to the fact that they don't have a phone number.

D of Maimi, FL September 13, 2009

Not so much a complaint as a question. I tried asking a question or finding support at Intuit, but no luck, so I ended up here. The question is, how could I get spam (phishing) regarding my tax filing on the day of filing and the two following days? Is my information on TurboTax compromised? It seems like more than a coincidence, since this is not the tax filing season. On each of the days in question, I sent to or received email from Intuit. Apparently, the return is at IRS, as I got a response when I went to irs.gov and clicked on where is my refund.

Cherilyn of Ogden, KS September 7, 2009

We filed our 2007 tax return with turbo tax. I added my husband retirement income but for some reason turbo tax did not add it a taxable income. We now owe irs because of this mistake from turbo tax. We will not be using it again and will tell friends about it if Turbo tax don't do anything to correct their mistakes.

Kevin of Bellingham, WA August 30, 2009

When using Turbo Tax to file my 2007 and 2008 tax returns, one of the questions asks " Do you pay alimony/child support"? I reply "yes" and enter the 12000.00 that I pay per year child support. I have just been audited by the IRS reflecting that I owe an additional 3000 for the 2007 tax year because "child support" is not tax deductibal, only "alimony". Why does the program prompt you to enter child support payments if it's not relevant? I am not a tax expert and put my faith in this program as my filings are always straight-forward and, up to this point, uncomplicated. The "mistake and audit check" function of the program returned no errors or warnings.

Rhonda of Gary, IN August 16, 2009

I filed my daughter's 2007 taxes using Turbo Tax Premier because of stock options. An audit by the IRS stated that the withholdings was overstated and was issuing a bill of 1600.00. When I inquired at Turbor Tax I was told that it was an error on my part. Later I found out that while I submitted the Premier efile, I was told by Turbo Tax that the Deluxe was submitted. When I asked for a copy, I was told it wasn't there. I ended up with a refund for the Deluxe. The last person I talked to could not explain how the situation occurred but he was sorry. Turbo Tax correctly placed the stock compensation with the gross income, but it failed to correctly place the withholding in the Federal withheld which caused the overstated amount of the withholding.

Catherine of Norfolk, VA August 10, 2009

I was audited by the IRS for my TurboTax 2007 return. The result was approximately 3300 in penalties and interest. The specific problem was that the TurboTax product asked for and accepted 1098 mortgage interest twice in its program, doubling the mortgage interest that was reported on my taxes. I have screen shots of the software to show how this happened, and the VP of TurboTax has stated that the program worked as designed and that checking for duplicate entries after they specifically asked for it twice was "not a priority" for Intuit.

I have tried to resolve this myself with B. Meighan but he has told me 1) the programming issue wasn't a priority for his team, and 2) that I should ask the IRS to waive the penalty because I used TurboTax. I find both of these responses to be amazing given the "Accuracy Guarantee" and "Audit Support" touted by Intuit.

Clearly, the consumer is on their own to know everything there is to know about IRS rules and cannot trust that TurboTax is asking the right questions and takes no responsibility when they don't. I would like an attorney to contact me. I'm curious to know if a class action suit is in order. I have full documentation of all emails between the TurboTax VP and myself and will share them. Approximately 3300 in penalties and taxes and additional 11,000 in taxes now owed that I will have to borrow from the IRS at 5% in order to fulfill my surprise tax obligation.

Raymond of Desoto, TX August 9, 2009

I go to file using turbotax software in 2008 for 2007 tax year as I have done the last 5 years. a little man pop us saying that I could receive more if I filed the alt min tax way. I click to do it and offered a large increase. I think it may be a mistake and go to file the normal way and he pops up again. I do file not understanding it but I trust Turbotax is accurate and knows the law. The Irs contacts me and says that tax was disallowed.

I contact turbotax and stated why I file that way is because of the software and I believe they will stand behind their 100 percent accuracy guarantee. Recently Taya who was handling the case sent an email stated that she was looking into the matter and would contact me if any other info was needed. Jason who I had no contact with contacted me 9 minutes later and stated that my claim was disapproved. I would never even attempted to file the alt min way if not for the software and trust I had in it being accurate.

Secondly the error only occured when I attemmpted to file the alt min way, when I file the normal way all my info stay the same. Only after the Irs contacted did realize that Turbo Tax was changing the numbers incorrectly and until then. I hadn't even looked at them to see exactly what or how turbo tax was changing the numbers.

Byron of Los Angeles, CA July 31, 2009

They filed my out of state taxes and didn't file my state OR Federal taxes. They say I made a mistake somewhere, but I got all the way through and was told that they were being filed. When I went to find out where my refund was, I found out they were never filed.

Lynn of Sylvan Springs, AL July 22, 2009

The IRS found a mistake that Turbo Tax did not and I need to speak to someone at Turbo Tax to see how you plan to fix this issue. The IRS now expects me to pay for the mistake with interest.

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