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Intuit - TurboTax Online

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Carol of Lake Stevens, WA March 2, 2009

Carol of Lake Stevens WA (03/02/09)
I have been using the online version of Turbo Tax for years now, but this year have experienced nothing but trouble. It keeps erasing my return, logging me out and now is asking for some sort of cost basis for charitable donations, even though none of them were over 250. I have contacted their support 3 times and get the same canned answer.

Lorraine of Binghamton, NY February 20, 2009

Lorraine of Binghamton NY (02/20/09)
After completing my Federal and NYS Income taxes using TurboTax Home and Business, I have been unable to e-file after several attempts due to Error: 2. On researching this error type, I have learned that Many consumers have experienced this same error and have sought resolution without satisfaction. I have attempted to contact Intuit & sent multiple e-mails without response. A message appears that they have been working on this problem since approximately January 29, 2009.

I am unable to complete my daughter's Federal application for financial aid until my taxes have been processed. I paid 85.87 plus tax for this software in addition to 19.95 to file NYS tx electronically. I have spent numerous hours attempting to resolve this issue.

Amanda of Cvandler, NC February 19, 2009

I am VERY disenchanted with this service. The "free" e-filing isn't free!! I feel as though I've been "nickeled and dimed" by this company. Also, the bank in which they work with received my refund and was to directly deposit my refund into my account. My refund check has now been mailed to me because the bank claims that I didn't include a number in my checking account number. I've looked at my info and it IS CORRECT!!! The bank is charging me 5 to mail me the check. I am beyond furious. DO NOT....DO NOT USE TURBO TAX!!!!!!

Therp of Columbus, OH February 18, 2009

Therp of Columbus OH (02/18/09)
TurboTax Federal & State FLAWED. I have been using the online version of the software for about 4 years now with no problem until this year. I completed the forms and found I was getting back 4700 Federal and owed 747 to Ohio. I noticed that the 1099 for my wife was not allowing me to deduct the un-reimbursed portion of that payment received from a company she did 600 worth of work for. We then decided to go ahead and just do it manually and we were shocked. We were actually due 6,000+ Fed and owe Ohio 527!!! We would have lost 1,500 if we had not noticed the 1099 error.

Would have lost 1,500!!! Dodged a bullet!!!

Catherine of Kettering, OH February 12, 2009

Catherine of Kettering OH (02/12/09)
I have been trying to find out if I am still getting my taxes direct deposited to me or not. I had 2008 AGI wrong and called IRS and than corrected it and no one got back to me to tell me if it is ok or not. I tried to find a phone number and could not. I have tried to email them and all I get is a automated machine who does not answer my question, well it does with other questions to answer. I am very upset with this company and do not know where to find out anything.

At this point I do not know if I will be getting my tax Refund or not.

Amy of Roanoke, VA February 10, 2009

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