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Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Sandy of Oak Harbor, OH February 9, 2010

Purchased Turbo Tax on 01-28-10 from Office Max. Tried to install and kept getting net 3.5 framework install failed with error 1603. Went to Turbo Tax website to resolve issue. After spending hours trying to fix problem, I gave up. Too Turbo Tax back to Office Max and they refused to give my money back, but gave me another new Turbo Tax.

Brought that home, tried to install, same error, 1603. Again spent hours of frustration. So I boxed up Turbo Tax and sent it back to Intuit with receipt and letter asking for full refund of 53. Cost me 7.50 to send the thing back. Just went to store and bought [competitor product]. Brought it home, and it installed perfectly! Got free download of state tax. Taxes done perfectly, I am happy camper. I will never purchase Turbo Tax again, even though I have used it for past several years. They certainly have to know there is a software program and are not addressing the issues. Now I will wait and see if I get my money back for a busted program.

Nellwyn of Kerrville, TX February 9, 2010

TT2009 won't load once installed. Nothing that the site says to fix works. I spent two days making adjustments trying to get to load. Once you load the software a .net framework error appears. I have used Turbo Tax for years...just like when they upgraded the quicken 2009 both are JUNK. Is Turbo Tax going to repair that have been caused to my computer

c of mempis, TN February 9, 2010

I googled turbo tax and chose their notice for free tax filing (approved by the IRS). I started following the instructions, refusing the upgrades requiring payments, and refusing to register (record) my information. The request for money and permanent registration became more frequent and more difficult to remove from the screen. Finally it cut me off, showed me a blank screen.

I don't know what became of the info I put in, I could , of course, no longer access my info (I imagine this was punishment for not playing along). I think this whole thing was a scam . I do not believe the IRS should endorse it. I am sure it is almost impossible to get through "free" as advertised. (By the way I have a Ph.D and do not consider myself dumber than the average citizen.) Total frustration at a frustrating time - tax time

Jennifer of Chicago, IL February 8, 2010

Turbo Tax misled me in my filing status on my federal income taxes for several years in a row, not allowing me to claim Head of Household status when I was eligible. This lead me to overpay my taxes. I tried to find a contact form where I could file a complaint, and it took about a half hour of searching on their website to find a way to do this (although the site tried to sell me services at every turn.) I finally filed the complaint, and received a response a week later. No apologies, just was told that I didn't qualify for their "guarantee".

GREG of TUCKERTON, NJ February 8, 2010

Filed with TurboTax as usual. 2007 it seems was never filed according to the IRS, and the 2006 returns were sent to a bank in California. Repeated e-mails were ignored. Inquiries on their web site yielded no response. After an hour and a half holding on the phone, I finally got to talk to a person who gave me a wrong number for the bank. It was just a bookkeeping firm that helps them handle forms. Still not resolved!

Leann of Saint Michael, MN February 8, 2010

This is the second year that I've TRIED to use TurboTax. Both years it has told me that my birthdate is incorrect (it's been the same for 43 years)and that my AGI from last year is wrong (taken directly from last years return.) Funny because I got this information from the IRS after repeated rejections from TurboTax. None of their fixes worked and after 45 minutes on the phone with their tech support, I was told to return it to the store for a refund. Also, FUNNY. You can't return opened software because it is a copyright infringement. The other refund process that I will have to use is my sending it back to TurboTax and waiting 6 weeks for the return of my 54. NEVER AGAIN AND I ENCOURAGE ANYONE THAT IS PLANNING ON BUYING THIS PRODUCT.....DON'T! Also, their tech support consists of the person you are talking to emailing someone else and being put on hold endlessly.

stephen of Wooster, OH February 7, 2010

After a couple of hours loading the information, then pushed the send button it wouldn't send the files. Back to the pen and paper.

Mike of Tolland, CT February 7, 2010

We have used Turbo Tax for 3 years with no problems. We purchased the 2009 edition and have problems with the installation. .Net Framework 3.5 and a 1603 error...it doesn't matter what Turbo Tax tells you to do to fix the problem....IT DOESN'T WORK!!! We have spent many hours all weekend trying to load it. It will be returned and I will purchase Tax Act.

John of TUCSON, AZ February 7, 2010

I like others have used TT for years. I just e-filed my returns after double checking that all information was added appropriately. I then printed out the returns and fortunately looked at them. I noted that TT left one of my children out of Box 6c on IRS form 1040. I checked the software again and my son was there, but not added to the proper box. I was shorted out of 465 for my federal return. I also was over charged for state taxes by 66. Like others, I had to wait 45 minutes to get someone on the phone who took more than 40 minutes to try to help me. I have been told that I have to "mail in the box, CD, and the receipt" to get a refund.

So I have to amend my return, package the TT software, travel to the post office, pay postage; and all because TT's Software had a glitch! TT customer support also had to audacity to verbally challenge my reason for requesting a refund of the purchase price! They have lost my business. I am now worried if there have been past errors that their software missed. I asked Ebony if they had a data base with past errors and she told me know, that I could use their blog or "ask Tina" for such information. I found this website while I was complaining.

john of san jose, CA February 7, 2010

TurboTax insists on changeing their product every year. This is tax software not the latest operating system. LEAVE it alone. If it works, stop messing with it. This year ( 2009 TT) is junk!). I have had nothing but trouble with the install. People, wake up and leave it alone - and stop raising the price for doing what should be free from the IRS, We should not have to pay money just to find out how much we have to pay to the IRS!

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