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Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Lynn of Edmond, OK November 20, 2009

Filed 2007 taxes with Turbo Tax. Received notice from IRS that withholding amount was entered incorrectly and now owe over 3900 in taxes, penalties and interest. Turbo Tax states they cannot find the error-everything was entered correctly. They refuse to assit. I now have to pay over 3900 due to an error in the Turbo Tax system. Would be interested in joining a class action suit.

Marvin of Chicago, IL November 17, 2009

I filed my 2007 taxes with turbo tax. I received a bill a year later for more than 17,000. I had purchased the tax audit service through turbo tax. They asked me to submit several documents which I did. I was told through tax audit that it was my fault because made an error with respect how we recorded the interest paid on one of our properties. We thought that turbotax would be able to catch such errors.

We were shocked to find that it could not. We were also told that we were not allowed to claim the full amount for money spent on renovations to our rental property. Yet, turbo tax added them up as if we could. We were severely penalized by the IRS for this too. As a result, we are entering into financial ruin. We need some relief.

We have a tax bill of 18,000 that we cannot afford to pay on our limited income. The IRS is threatening to garnish our wages and put a lien against our property. We need serious help!

Joyce of Middlesex, NJ November 17, 2009

My husband and I used Turbotax in 2007 to do our taxes. We received a letter from the IRS this summer saying that we had stated Federal withdrawal amount was more than it actually was. My husbands remembers going through this problem with Turbotax. We had sold some stock through his stock options. The company paid the taxes and included the amount as part of his withheld amount. However, Turbotax kept asking us to put in a figure for the withheld tax. Thereby causing us to list the withheld amount a second time.

Now the IRS is asking us to pay the difference plus penalties and interest for two years. The difference was only a couple of hundred dollars but it amounts to over 2400 due now! Does anyone know anything about a lawsuit? In talking to my brother the same thing happened to him for the same tax year! That CAN'T be a coincidence! We owe over 2400 to the IRS. It will actually turn out to be more because we can't pay it all at once. We actually have to make payments which will accrue more interest and penalties on the balance.

Brian of Round Rock, TX November 13, 2009

Purchased Turbo Tax online for 2008. They take your 2008 files offline on Oct21st. Now I need to access them and the only answers I can get from TurboTax is I have to buy the CD version of 2008. I thought I already bought TurboTax. Why am I required to purchase it again to access my 2008 taxes. Seems like extorsion to me. I have used TT for 10 years. I will not use them again.

Robert of New York, NY November 11, 2009

I have used TurboTax for about 5 years and have always been happy not to have to read through complicated tax instructions, but instead to have to answer much simpler questions as prompted by TTax ... until now. I received a notification from the IRS that itemized deductions on my 2007 return exceeded limits for those above certain AGI levels and I now owe back taxes with penalty and interest.

I decided to see if there were other who have had similar problems with TTax 2007, which brought me to this website. This is very eye-opening. I have not yet tried to contact TTax, but how can they not be responsible for errors with their product? Does anyone know if there is a lawsuit against them? If not, I for one think that there should be!

DRiley of Buda, TX October 21, 2009

I had filed an extension and then on October 14th, filed my tax form using Turbo Tax. IRS rejected my form. Turbo Tax instructed me to go into my form, check the reasons for the rejection, and then Turbo Tax would help me fix it. I followed the instructions to find that the 2008 tax forms are not available until around Nov 2nd because they are getting ready for the 2009 tax year.

I paid the deluxe price for Turbo Tax and now cannot retrieve my 2008 tax form nor get any other support to help with the problems. I am extremely upset with the company fot being so inconsiderate to their customers. I will have to pay a penalty because the tax form will be late.

Eddie of Fairlee, VT October 20, 2009

I was contacted by the Office of the President about my complaint which I filed with the BBB. They sent me the desktop version of TurboTax 2007, which did my taxes correctly, the online version did not put my military retiremetn into line 16b (taxable) so I got a bill from the IRS. I told the guy (Mark) that there was an issue with the online version, I receive an email today 10/20/2009 that they are taking the online version offline and that they can't duplicate the problem with the desktop version.

Eddie of Fairlee, VT October 13, 2009

I used TurboTax online deluxe to file my 2007 taxes. After entering my 1099-R for my military retirement income, the program asked me if this was a Non-Qualified distribution if it met any of 3 catagories, one being a payment from a military retirement. I answered yes, the program put the amount in line 16a but not 16b. I received a bill from the IRS for 6500.00 plus additional interest. I called turbotax, the first person I talked to Autum, said it appeared the software had made an error, but she didn't know why. She sent me the 2007 software to redo my taxes. The next guy I talked to Dave said it was my problem, "I must have entered something wrong" Is there a pending law suit against Turbotax. If so please include me, if not how do I start one?

Dirk of Belmont, CA September 29, 2009

I could not figure why the IRS and now the California Franchise board are slapping me with back taxes and penalties. I already paid the IRS but upon examination of the Form 1040 it turns out that even though the information was correctly entered in the Turbo Tax drop-down menues not all data was transferred to the 1040. I have emailed Intuit, but all I can do at this time is await their reply. Several thousand dollars in IRS and State penalties and likely a red flag next to our name.

Terri of Rockville, MD September 25, 2009

Turbo Tax omitted some of our 2008 taxable income. My husband and I have received at penalty in the amount of 1,300. I checked our w-2's and the amounts were entered correctly. Intuit is impossible to reach.

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