Intuit - TurboTax

I filed my boyfriend's taxes thru Turbo Tax. It was the first time using them. Well, I put all of his info in right and the IRS accepted his return and they direct deposited it on to the Turbo Tax card. The money never showed up. We called Turbo Tax and the IRS, who said there was no problem on their end. So we called Turbo Tax back and finally found out that they sent it back to the IRS because of an unmatched SS number. We told them that it was their mistake, not ours and we can prove that it was put in right by us. Turbo Tax will not take responsibility for this at all.

They claim that it had to be our mistake. I told them that I have printed his return off and his SS number is correct. So they said all they can do is have my boyfriend send copies of his ID and SS card and a letter stating he wants his SS number corrected. I don't see why they did not send him an email or even tried to call him to tell him about this problem before they sent the money back. It makes no sense to me at all and I don't see why they could not look up to see that the mistake was made by them and fix it themselves. Well, we just called the IRS back and they are going to just mail the return to us, but what a mess Turbo Tax has caused. I will never use them again.

They took all the fees out of my state return. After doing the math there is 67.00 dollars unaccounted for.

I have received two TurboTax cards and later got an email saying my refund was deposited into a card I never got. I cannot get through to customer service and would really like my refund of about $800.

TurboTax has lost my business forever. This is the first year I opted to get my refund on their card. It states that it is not only quicker but convenient and secure. Well it has been anything but those things. My card never came because I believe it was never actually mailed. I never have problems receiving mail so I don't believe they sent it. They finally agreed to re-issue a new card because my refund has been in their bank for weeks.

TurboTax refused to give me a tracking number so I called FedEx and was able to get info on delivery date from my address. I do fear though that even when I receive the card, TT will have the account locked due to bogus security reasons. I have read that they have done this to so many people and then require them to fax sensitive information. This is just another attempt to delay the funds so they can keep them in their bank longer. This is so shady.

Regardless of my electronic signature opting for this card, Intuit has misrepresented themselves and their product. I would've been better off waiting for a paper check from the IRS. If I am not able to access my money when the card finally comes, I am going to see what legal recourse I have against them. I will contact my attorney, I will file a complaint with the government at IC3.gov, I will contact the media, I will contact my local authorities to see what they can tell me, I will contact the BBB, and just about anyone who will listen.

I am unsure what jurisdiction this type of injustice falls under but I intend to try every avenue in order to get my money and expose their negligence.

TurboTax are fullof **! I filed on Jan 27. IRS said my funds would be available on Feb 8, 2012. TurboTax said my card was closed for security. Still had not reviewed or opened my card. My money was sent back to IRS! Now, I have to wait for a paper check from IRS. I really needed my money sooner than later. The whole reason for trying "Turbo-my ** Tax." Nothing is turbo about them.

I received my refund on my card on February 1st, which was actually a week earlier than I expected. I was 100% satisfied with my TurboTax experience until yesterday. After using my card numerous times over the past 10 days, I was declined for two purchase attempts yesterday, even though there was several hundred dollars still available on the card. It took me three attempts to reach a customer service agent, as the wait times exceeded an hour each time. When I was finally able to speak with one, I was told that they were doing "routine maintenance" to the system and all cards were being declined and would continue to be until sometime "the next day". I do not understand how TurboTax can make your money unavailable to you for 24+ hours. And if it is absolutely necessary, then they should notify all of its customers somehow. There is nothing more embarrassing than being denied a transaction in the store and then arguing that you know there is money on there. I had sent my teenage daughter to pick up a couple heaters since it was going to be 22 degrees last night where we live. She did not have another card to use and was mortified to say the least! When my money is made available, I am going to go ahead and withdraw it all so that this does not happen again.

I got my tax refund through TurboTax and approved that they deposited into a prepaid Visa. It worked fine. I have over $1900 in my account and it has been declined and not accepted at merchants all day today! I cannot call customer service line as their automated systems hang up on you because they say their lines are too busy! I want my money now!

Professional was used to prepare tax returns and Intuit uses the same cards for Turbo Tax as they do with their professional software and clients who have already been verified by their preparer have had portions of their refunds that have been released by the IRS, which means the funds belong to the taxpayer, not the bank. Whether they suspect fraud or not, that is the business of the government; not the bank.

Anyway, they sent in verifying information more than once to be told it still has not been received and their money that is legally theirs is still being held by a prepaid card company who has no legal right to do so. That in itself is refund fraud. IRS was contacted and they stated they have not given any legal authority to intuit, Bank corp or the card program to block taxpayers refund or hold them after they have been released to them by the IRS. This is theft and fraud and beyond the scope of their authority as a prepaid card company.

So I have line 58 error, which on their live community literally thousands of people are having issues with. Technical support stated that the error should be fixed this am. So I drive 30 minutes out of my way to get to a relative's house where TurboTax is installed. Nothing. I found this site and waiting on hold, read the issues going on this year, and decided to cancel my file. Janeesha, a rep in Syracuse NY "with no last name, no supervisor, no reference number, no ID no.," nothing to prove I spoke with someone, told me the line 58 issue is my error.

Well, I'm not gonna waste anymore of my time if 2000 people can't fix it, and IT says it's their issue, for me to try to "fix" it. I cancelled my order, still didn't get an ID or badge number, no last name, but I did manage to persuade her to squeak out a team leader's name, Jerrard. No confirmation number either that this transaction took place, or even this conversation. No email yet that it was cancelled.

I have very little faith in this company, it's statements, it's representatives, even after 5+ years of doing business with them. I'm terrified they will lock down my money and I will have no access to it, nor ever get to it in the future. If anyone reads this, please tell everyone you know to be very wary. And if they value their money (doesn't everyone?) spread the word. They are not trustworthy anymore. In fact, I'm scared that they even have my bank account number and social security numbers of my family members. Go somewhere else... at least until everyone starts getting their money back... until then, no way.

I used TurboTax for the first time last year. Believe it or not I didn't have one issue with them. However, this time around I actually filed around January 5th. Was put aside because of some new IRS forms or some **. Whatever. So it was finally accepted on January 21. Then I had an issue with state. What I found out was because federal was not accepted, they didn't accept state. OK. Moving forward. I resubmitted and went through. Ok, fine. I actually got my direct deposit on February 8th as it stated from my state refund. However, federal nothing. The cycle chart said direct deposit on February 1st. Didn't happen. Then I checked on my phone app and it said January 28 to February 10. OK. Here's the 10th: nothing. I called the IRS and waited 30 minutes for MS. Could tell me nothing. They're reviewing your refund. If I went to my accountant, I would have gotten so much more of a refund. But I wanted it fast and this it what I get. What a waste of time! ** you and the fees as well.

I tried to help my boyfriend file his taxes through TurboTax. Huge mistake! While the fed tax is free, the additional fees and charges are outrageous. Apparently they have been getting away with this for decades. When I realized I had accidentally clicked to accept charges and filed his taxes, I searched for 3 days before finding a customer service number for TurboTax buried in the program. I had already sent an email requesting help. When I finally got through to a customer service rep he assured me the $74.95 charge I had not meant to accept would be refunded to my bank account within 2 working days.

After 4 days I called to complain and the next day my entire fee of $118 was refunded to my account. Now my boyfriend's taxes have been accepted by the IRS and he has received a refund card (at an additional bank fee of $29.95), which he cannot activate as technically we have not paid for the service. We are destitute and need help. Why will the government not step in and do something about this horrible miscarriage of justice by TurboTax? Is there a class action suit I can join? They are ripping off the people who need their refunds the most. We are starving and about to be evicted. Somebody please help!

Turbo tax are a bunch of liars. They are thieves probably making interest by holding our money. I was told that my mailing address was wrong, however, I verified my address with them twice. They never sent me my card. They are a bunch of crooked thieves.

I requested services that would make my federal return free and pay for my state return. I was to pay $30 for the state return. I was charged $29.95 for a Bank Refund Processing Service Fee and $27.95 for TurboTax Fees. The bank refund fee was charged because the company claimed that my return was going to be given to me via bank card, which is not what I requested and not what was written in my contract that I received and printed directly from TurboTax. I requested a direct deposit into my bank account, which is explicitly stated in my printed contract. While contacting the company, I was told that my return was going to delivered to me through this bank card that I did not request.

On top of that, I am a minor and I am unable to legally sign into a contract and this company allowed me to sign into a contract with them without an "e-sign" from any guardian. They said that I would be getting my refund through this bank card, which would have also required a contract, which I still could not sign by myself since I am a minor. After jumping through hoops with customer service, they claimed that there was no documentation that I was to get any other kind of return, which is the opposite of what I had been previously told. I was also told that no supervisor was available to speak to. This is the worst company I have ever worked with. They are taking advantage of minors, issuing illegal contracts, providing awful service and stealing peoples' money.

You all should stop blaming TurboTax for having to verify your accounts and start blaming the ignorant, selfish, degrading ** that commit fraudulent tax refunds using identities of poor senile people which in fact could be your mother, neighbor or spouse. Do you all not see there's a new broadcast on the news everyday talking about tax fraud with TurboTax cards. It's because of the people in this society why this is occurring in the first place!

This was my first time using TurboTax and it will be my last. I did my taxes online on January 19th 2012. Everything went smoothly. I received my confirmation via email that IRS received my information on January 20th 2012. I received an email it was in progress. TurboTax stated that I was scheduled to receive my taxes on February 1st 2012. I know this will not be true because I owed some taxes from last year. IRS had change the date to Feb 7th 2012.

On Feb 7th 2012, I had looked again on where is my refund. The date was change to Feb 8th 2012 with my remaining balance after deduction. I received my card and activated it with no problem. But on Feb 8th 2012, IRS had deposit my refund when I checked to see the money was on the card. I had received a message that the card was closed. I called TurboTax. They told me it was a security hold on the card and I need to fax over my ID, SS and proof of address. I asked the rep why I was notified of this when I filed my taxes, TurboTax put the hold on my card on Feb 7th 2012.

This sound so suspicious to do this day before a deposit. It was okay for IRS to deposit the money into the account with no I.D, SS or proof of address but it's not okay to give my money to me from your standards (TurboTax). So I faxed the information to them, called them back they told me it will take up 24 hours to view the information. This was on Feb 8th 2012. Customer service line is so bad. I wonder if it's only one person answering the phone. TurboTax, I need money now! You had put me in a jam with my bills, rent, food. I need my money now! Someone please help us to expedite our money from TurboTax.

I am extremely upset with these people. I got my card, tried to activate it and, first of all, I couldn't get through the phone lines--not even to the automated service. I tried to use the online service and it was "down." When I finally got to somebody, they told me there was a security hold on my card that won't even be activated. When I asked why, I was told they couldn't tell me why. The exact response I kept getting was "I only know what's on my screen." Really? Then I was told I would have to do this, that, and the other just to get my card activated, so I said, "Fine, just cancel it." But they told me they couldn't even cancel it until I faxed all of that ** to them.

So, I had no choice because my refund was due to deposit in 2 days. Then I'm told it will take 5-7 days to unlock my card and they have no number to give me to contact the 3rd party company to see when it will be unlocked. Also, I asked the idiot if it was even possible for money to be deposited to an inactive card and again, "I don't know." Now, my money has been deposited and these idiots can't tell me where it is. They even told me that it was put onto a different card that I don't have; then they said they didn't know for sure. I am furious. My money is lost in Turbo Tax's world of idiots and I'm helpless.

I received my Turbo Tax card in the mail, when I called to activate it, I received a message saying it was closed. When I spoke with customer service rep from Turbo Tax, I was told I had to send in a copy of driver's license, social security card, and proof of address. So I faxed it. as I was told to, and still nothing. When I talked to a customer representative again, I was told it would be 5-7 business days, before the account could be verified and reopened. Well, it has been 5-7 business days, and still nothing. My refund was deposited on February 3rd, yet I cannot use the card.

My refund was deposited by the IRS on February 1, 2012 onto a TurboTax Card. I was able to use the card a couple of times. I went to the ATM tonight to get cash and my transaction was denied. I called TurboTax and was told that I needed to send in my ID, SS card and bill to show proof of address. I do not understand. How can TurboTax hold on to my money, even if the federal government saw it fit to send. If the IRS found no reason to hold back my refund. How can TurboTax hold it? This is definitely a reason for a class action suit. All those who have complaints, let see about suing their sorry **.

Billing was inaccurate. They put me on hold for over 15 minutes and in the chat line it was about 10 minutes. I hung up and logged off. I kept receiving error on state tax. I went in, fixed it, and they kept denying claim. Again, nobody answered or responded to phone or chat. I chose 1040EZ, they billed me for the deluxe package. I will never use them again or recommend them. I went to H&R Block without any difficulty.

I called and spoke with a representative named Mark #** that was no help. Basically, he's telling me the same thing over and over, why they just fired all of them and leave it as an electronic representative we get better service there. I then wanted to speak to a supervisor and he told me that his supervisor will tell me the same thing. I insisted to talk to him and was on hold for 20 minutes for a supervisor named Alex. But then Mark, the representative, told me that his supervisor (Alex) said there is no need to speak with him because he is going to say the same thing. Now I see where the poor customer service from the representatives come from. If the supervisor has poor customer skills then we can't expect a lot from the representatives. I am a store manager for a large clothing department, and trust me, I will never ever give that kind of customer service. This will be my last year doing business with TurboTax. I recommend TurboTax to hire more experienced people. I will tell everyone in my town to stop doing business with these guys. How can a company hold my money that I work for? I feel am being robbed by TurboTax.

My return was deposited on my TurboTax card and after I used the card one time, they put a hold on it. I called them and waited over an hour on the phone only to be informed that I needed to fax in my DL and ss card along with proof of address. So I did so, then when I called again, I was told it would take up to 14 days for my hold to be released off my card. This is a rip off I have never heard of such a thing in my life. They have hung up on me numerous times after I waited at least an hour to speak with someone. This is fraud. Can someone please help me beings that they put the security holds but cannot release them and refuse to give me the number to bank corp. who they say do?

I filed my 2011 Federal tax return using Turbo Tax Deluxe Software on January 13, 2012. My Federal Tax return was accepted by IRS as of January 17, 2012. I was told by IRS and Intuit that I should expect my refund to be direct deposited into my checking account on January 25, 2012. However, my refund was not direct deposited on January 25, 2012. The next direct deposit date that was given to me was January 31, 2012. Again my refund was not direct deposited into my account.

I called IRS and was told that my tax returning was still being processed and that I should call back by February 03, 2012. I contacted IRS back on February 03, 2012 only to be told that my return is still being process. I followed up also with calling Turbo tax to complain that after being given so many different dates that I am yet to receive my refund. I was told by Turbo Tax that there was nothing that they could do I would have to follow-up with the Santa Barbara bank or keep contacting IRS. Santa Babara Bank only told me that IRS had not made any deposit into my account. I finally learned on 2/6/12 while speaking to an IRS agent that I made a error on my tax return form . This troubles me as Turbo tax software is suppose to have a GPS system help identify errors when made. This did not happen, and now I am faced with waiting until the matter is electronically corrected by IRS system before I will see my refund and there is no definite date of when that will be.

I filled my 2011 tax return with TurboTax like I have done for the past 2 years. I filled on the 25th of January, received my TurboTax card on the 27th and tried to activate it on January 30. On that day, I found out that my card was closed and there had been a security lock put on my card. On January 31, I called back to find out that I had to fax over my ID, SSC card and proof of address to prove to them that I am me. On February 3, 2012, my tax refund was deposited to that account with TurboTax card and around 11: 30, I faxed the information to them and was told to call back to verify that it has been received. I called and was told by the TurboTax representative that I had to allow 3-10 business days for my information to be processed.

So I waited until Monday, February 6, 2012 and called them around 2 pm. I was questioned about my mailing address on file and was told that the US postal service could not recognize my address and that was the reason a security lock was put on my account. They said first that there were four numbers 1215 that didn't belong but 1215 is my apartment number and I never had any problem receiving mails from anywhere. So I'm thinking this the reason why and I feel a little better now but on February 7, 2012, I called to check again and now I'm being told that the US postal service cannot recognize Xing which is part of my address ****.

Whether it's Xing or Crossing, it does not matter because my mail always get to my mail box so I began to think and wonder why all of a sudden they give me an explanation to why my account is blocked and just last week, they were so worried about protecting my identity that they wouldn't even tell me why it was blocked and come to the conclusion that it's some bull and just lied straight to my face about my address not being recognized by the Post office. I cannot believe what I have to go through to get my money. I don't know what to do and really feel like something needs to be done. I don't even care about the money any more. It is the principle and the simple fact that they are requesting sensitive information from people without any results being done. They are liars, and full of crap. Please, please, help me. I need to do something about this. Too many people are being pulled into their little game.

I completed my taxes using Turbo Tax, and put in my bank information to have my refund direct deposit into my account. The Turbo Tax software selected the Turbo Tax card. Each time I tried to update it back to my bank info, it continued to default to the Turbo Tax card. I received a card in the mail about 2 weeks ago. I activated it online. Now, the IRS said my return was deposited today. When I checked online, it says it has $0.00. I have contacted the number listed, and kept getting a recording all operators are busy, and then the phone hangs up. This is unacceptable, and I am very disappointed. I use Turbo Tax every year, but will not use them anymore.

The only reason the I went with TurboTax was because it stated that my refund would be here in 7 days; otherwise, I would only have used e-file and only had to pay $29.00 instead of $59.00. That is very misleading. I just checked on my refund, and it stated that I should receive my refund by the 21st. if this is the case, I should be and I will not use TurboTax again.

I don't understand what's going on. I called in regards to my own money, and I don't get any answers. Now, TurboTax line has been busy according to them for days now. So now, you can't even speak to a live representative. My money was deposited on the TurboTax prepaid card over 2 weeks ago. This has to be stealing!

What is going on, Turbo Tax? Please explain it to the public. I worked for my money. I paid you, guys, with my hard-earned money. And now, I can't seem to get my money back from you guys. I don't know what to do at this point, and after reading all of these reviews, I will tell everyone who will listen to never use your services.

My mother's income tax that I have worked so very hard for was direct deposited in my account with TurboTax and they have my money and will not release what is entitled to me. I worked hard and I had faxed them 12 times my info, proving that I am who I am. I just want my money, because this is not right and they do not have to worry about me ever, ever using them again. Believe that. Today is Feb. 07. 2012 and I still haven't received my money yet and it was dropped on the 1st of Feb.

I filed my taxes on the 15th of January. I still do not have my card as of February 7th, 2012. They say 7 to 10 business days my **. The IRS had my money to me by February 1. I have $7000 that I can't freaking touch right now and I need to. I am so ** about this. I feel like this isn't legal. They told me that I should blame the post office and then they had the freaking nerve to tell me that I had to pay to order another card express. 20 damn dollars--are you for real? I have always used the H&R Block card and I have never ever had this problem. My card is always in the mail when they say it will be in the mail. Turbo Tax: never again. The worst tax experience ever. I don't see them being in business for much longer. They are going to get sued for everything they have.

I just filed my taxes through TurboTax on Feb 2, 2012 my refund was accepted that same day. Two business days later, I received my TurboTax card in the mail. I went to activate the card and it sends me to a rep! I was on hold for over an hour. They told me I had to send in proof of identity like driver's license and SSN and a bill. I called the same day to make sure that they received the fax. They said yes but that I need to resend the information! Why? I have no idea! Now I'm reading all these reviews of how I am not the only one this has happened to! This not good for business. I'm now on the phone with the IRS trying to redirect my money. Wish me luck! I will never ever use TurboTax again!

I paid $57.95 for TurboTax Refund Card and never received the credit card. Each time I called, I was on hold for about 53 minutes and when I asked to speak to a supervisor I was hung up on over and over again. After several days of calling, I requested my card to be FedEx'ed to me and was charged $19.95 for having it expedited. I called to get a tracking number for FedEx so I can track when it will be delivered as I need to be home to sign for the delivery. I was told that they were not able to provide a tracking number. I will never use TurboTax and again!

The IRS released my refund on 1/25. I tried to use my Turbo Tax card and it was denied. I called Turbo Tax to find out that they locked my card. I had to send proof of address, SS, ID. I sent proof that same day. I was told by the rep 1-2 days. After the 2nd day, I called back and was told 2-3 days. After the 3rd day, I was told 5-7 days and it's now 02/07/2012. I called and talked to a supervisor and I advised her I need my money. My cable has been shut off, rent is late and barely enough of food. She said, it's nothing she can do - it's for security purposes. I advised her they had my info long enough and I need my money. She stated nothing she can do then she hung up on me. I called back and I advised them, "by law, if the IRS accepted your refund, it's not their job to keep holding my money". She hung up again.

I come to find out it's more than me whose money they are holding. It doesn't take that long to see address, identification and social. They have nothing on their website about holding everyone's money. If they are protecting me, then I have no idea who have access to my real personal info. I wish they can send my refund back to the IRS. I called the IRS and had to print a 3949a form and fax it to them so they can intervene with them. This is a load of crap. I shouldn't go through this with this company. This is the last and final time for Turbo Tax. How come they are holding everyone's money who had it placed on a card and not for bank accounts? My friend did her taxes way after me on Turbo Tax and she just received her money on 02/06/2012. Is there a lawyer or class action lawsuit? This is not fair nor right for them to be holding my money and refuse to speak to me now. Crooks.

They deposit my money on 01/31/12. I withdrew $500. I went to use it again on 02/02/12 and it was blocked. I called to give them my security code. They said it was wrong and they can't give me my money without boiling it all down. I still haven't got it.

I simply went to file my taxes on the so easy and fast Turbo Tax. I chose the "free" edition because I am a student and do not have complicated reductions. After entering all my information in order to finish, you have to pay a fee of $29.99 to file your state taxes. This is clearly not free and is a hidden fee that should not be there. Just be aware when using Turbo Tax free edition of the not so free fees.

I filed my taxes with Turbo Tax. I have contacted them a few times about not receiving my turbo tax card. The IRS deposited my money already but I have no clue on how to get it. Every time I speak to someone from Turbo Tax they say my card is in flight. I have waited over two weeks and still haven't got the card. When I asked to speak with a supervisor they hung up on me. I just don't know what to do at this point.

I filed my taxes and had the refund put onto a TurboTax prepaid visa card. The IRS accepted my taxes that I filed and I got the funds on my card on 1-30-2012. I was able to use my card until today 2-6-2012. I had to get my car's starter fixed and when I went to pay for it, my card became declined. I called and after waiting for an hour, I was told by a TurboTax card rep that I had to fax my ID, social security card and proof of residence because my account was closed for my security and safety. I have to miss work because of this situation. My mom is a disabled vet and I need the car to get her to and from work. I can't even pay to get my car fixed because of the TurboTax prepaid visa people closing my card's account. I can't even log into my account online. If there is a class action lawsuit against this company, please let me know. I will be more than willing to join in. I am also contacting the Better Business Bureau.

I got my TurboTax Card. I followed instructions to activate it and got the response that my card was closed! I asked why and got told security reasons. Okay... understandable, but when you fax over your personal info that was requested to prove your identity and the ** place can,t tell you if it was received, and most of all they do not release your funds or open your account back up! Result is this; the bank that the IRS deposited your money to decided to close everybody's account with out notice, still charge the TurboTax fee, not direct deposit your money into your TurboTax Card account (because, oops, for some reason it's closed and you can not fix it). So, the bank holds your money for 10 days, then sends it back to the IRS and then within 6 weeks, the IRS will send you your money back.

Do not blame the IRS! Blame goes 100% to TurboTax and their affiliates! Ask what bank TurboTax uses and they won't tell you because they have several. Google your routing number and you get a little hope thinking, " yes! I get to speak to the bank" ...well, no hope because they will say you do not have any accounts with us and never have. I have spent the past 48 hours calling every single possible number located in Google for this ** and my final result is this, In 6 weeks, IRS will send me a paper check. They can not send it sooner because that bank holds your money for 10 days then the IRS has to do their part to get your money to you and trust me, it is not a quick process because TurboTax screwed so many of their people that next year... they will not have a business to deal with when it comes to these stupid prepaid cards. Good luck to anybody who begs to differ and count me in on the lawsuit!

I've used Turbo Tax for two previous tax seasons, without any problems until now. My Turbo Tax refund card arrived with a block on it. I sent in all the info required by Turbo Tax's customer service to unblock my card (fax of driver's license, proof of address, and social security number), and was told to call back 5 to 7 business days later, only to be told the block is still in place, and all info needs to be faxed once again. I requested to speak with a supervisor, or the management, and was told there was no one else who could be of any further assistance and was hung up on. This will be my last year using turbo tax. It's just not worth the frustration involved.

I filed my taxes Jan 17, 2012 with TurboTax, I received a TurboTax card and I activated it 2 days before the IRS released my refund, which was January 30 and here it is, February 5 and they still haven't released my refund or reactivated my card. I was first told that it takes 5 to 7 days for everything to be processed but when I spoke with someone today, they said it wont be released until the 13th of February! What the ** could take so long? I sent the fax that they asked for on the 28th of January and here it is, almost 2 weeks. So today, they connected me to someone that asked me about what I faxed and verified that he had all my info and now, they must verify what I sent but wasn't that the reason for me to send my info? So that they had proof that it's me that filed! It's just real ** that I had all my family file with them also. Never again will I ever do business with TurboTax.

I've been using TurboTax for over 10 years but this year's issue (purchased software) is the worst I've seen and used! Dependents - Easy Guide asks if you provided more than half of your child's support but should really ask if your child earned and is reporting more than $3700. This is this year's cut-off. Answering "yes" will issue a faulty return if your child earned more than $3700 even though TurboTax analysis states everything is fine and ready for transmission. For me, resulted in several phone calls and two IRS rejections until this was cleared up.

Also, error-check screens do not display accurate correction options and do not take you to where the error occurs either in the Easy Guide or the respective form. Forms print out differently than they are displayed on the screen making comparisons difficult. Box numbers do not match the emailed box numbers reference, if IRS rejects. Email reports from TurboTax are not easily understood and do not take you to where the issue is located on your return.

Point-of-frustration: TurboTax needs to spend less effort on after-sale enticements and more effort on making sure information is properly collected, forms can be easily accessed, error-reporting more intuitive and email reporting easier to understand!

I made under the recommended amount to get free filing from them, but they turned around and charged me close to $60.00 in fees. I talked to one of their representatives and all I could get out of that person is what am I supposed to do. I did notify my state that they are charging fees when they are not supposed to. They charged my daughter $96.00 and she was on assistance last year.

I was overcharged for e-filing my taxes. I called to get help and I was overcharged and was promised to have the money that was overcharged ($236.95). The agent charged too much, so I asked to talk to a manager on February 3 and supposedly was sent to a manager, and I came to find out that today, February 6, it was another agent. The manager said I would get the funds in my bank account in 24 to 48 hours. Because TurboTax charged me too much, I have been on the phone since 8:30 am trying to talk to a supervisor to resolve this problem. I am very angry that I was lied to. I have done my taxes with TurboTax for over 10 years and I am very disappointed and I will not go through TurboTax next year. I will tell all my family and friends how bad this company is, and also how hard it is to get anything resolved or to get to a manager or supervisor. I would like this situation taken care of.

I called to activate the debit card from Turbo Tax, only to be told it was closed. Now, they want me to fax in sensitive info, and wait another week for my money! I've used Turbo for years, and have never been so dissatisfied. This is the last time, and I will make sure no one else does.

After 2010 taxes, I bought the 2011 taxes in advance. I got my DVD in Oct. 2011 and waited until Jan. 2012 and then tried to do my taxes. I could not download the DVD onto my computer. It would not download because I needed to download Service Pack 3. After 3 hours of total frustration, I was not able to download without a new spyware virus. Then, I tried to get a hold of Turbo Tax for some help. The helpdesk is in India and you know how easy it is to talk to them. Well, no refund and taxes were done and they could care less. I have used Turbo Tax for 5 years and never had a problem. I will never use them again. They are another American company that would rather scam you than provide the service they sell. People watch out!

They blocked my card after the IRS deposit my refund. They let me activated the card and when my money got there, they held my money.

This will be the last time I use Turbo Tax. On 01/26/2012, my card was blocked. As requested, I faxed in my informs to verify with Turbo Tax that I am the person that filed the tax return. My card was never unblocked. My SATE and IRS refund was returned back to the IRS and they state that I call the corp office, only to told that my account has been blocked. They could not give a reason and the$ 29.95 that I was charged for their prepaid visa was non-refundable. This delay has put me in a hardship.

I filed with TurboTax on 1/12/2012. My filing was accepted on 1/17/2012. After waiting until the day IRS told me to call if I hadn't received my funds, I contacted TurboTax and the CS for the TurboTax visa card. They told me I had to fax a copy of my driver's license and social security card, I did. A week went by and they told me to call them to find out they needed a bill for proof of address. So I did. Today, I called back and they told me they need me to send everything together again. So I did, having no choice because they won't let you speak to anyone in that dept. And even the supervisors said there is nothing they can do except have me fax the info over again. I don't have money to eat, money for fuel to get to work, to pay my vehicle insurance and I was told that I have to wait 5-7 days for it to be processed again. I am at the end of my ropes and don't know what to do. If there is a class action or legal action against this company, please include me. I will do anything I can to help hold this company responsible for their incompetence.

For the tax years 2009 and 2010, I had to pay over $500 to the IRS, due to a mistake made by Turbo Tax. It was never resolved, and because of this, I will never use Turbo Tax again.

I used the debit card option and e-filed with Turbo Tax. Days after the IRS verified it deposited my refund, no money ever showed on my card. I spent hours on the phone, both live and automated, and they can only blame the IRS! They had the nerve to say that maybe I entered the wrong routing number or account!

They e-filed for me to my card! I didn't enter anything! They still have my money and the IRS said they can't do anything about for five more days! Beware of Turbo Tax!

So I filed with Turbo Tax, got my card, our refund was put on the card. We were able to spend about $1,000.00, then in the middle of a transaction, the card was denied. we called, and was informed that the card was closed for security review, that I had to send in proof of address, SS card, and ID. I did this all within half a day on the 26th, and was told it would be cleared up in 3 days. It's now the 2nd of Feb, and we have gotten the runaround so much, it's not even funny. I think a class action suit is what these people need! They say they are protecting me. From what? My money? This has hugely ** me off. I would rather pay $300 to H&R Block, then put up with this **!

I was one of the first to file my taxes this 2012 year. I used Turbo Tax for the 3rd time in a role. And they ** me big time. They blocked my debit card and still to this day have not released my refund. The IRS has done their part but these ** are still holding my money due to some fraud investigations. I too had to send in all sorts of info to prove who I was. No one who answers the customer service number can tell me what's going on. All I keep getting is, we have no update. If I had known that once I signed into Turbo Tax this year I would be getting **, I would have sign in using condoms and some Vaseline.

I am trying to download TurboTax on my laptop but it does not show up in my account on the TurboTax website. It shows I purchased it on 12/19/11 but it is not there to download. The only thing that shows is Quicken Home & Business. I need to load it on my laptop in addition to my home PC. I tried to copy from the PC to a flash drive to load it but I was instructed I had to do it from the website which does not show the program to download. In FAQ it says to load to the computer then copy it to a flash or CD, but when I do this it comes up with the message to load it from the web download page where it does not appear. What can I do? I surely can't reload for three years. I can't even load a recent download.

I am not a Turbo Tax customer, but their system allowed someone to open an account, request a prepaid credit card, and file fraudulent taxes using my email address. When I called to file fraud charges with Turbo Tax, I was told that they do not have anyone who handles fraud with their software/system and that I would have to use companies outside of Turbo Tax to try and solve the mess they created.

I decided to use the Turbo Tax debit card. What a nightmare it has been. I filed my taxes on 01/06/12 and was told my card should be mailed to me by 01/16/12 never received it. I called to see where my card was told me I should have received it, so they cancelled that card and reissued a new one. On 01/30/12 I received the one that they said they mailed to me originally.

I activated the card used the card at several locations. I went to Fry's grocery store last night went to use the card and was declined. Called Turbo Tax card services and was told they could not tell me why the card was declined and would mail me a new card. So in the mean time I am embarrassed because I could not pay for my food and the card had more than enough money to pay my bill.

Now I feel turbo tax is holding MY money and cannot get the problem corrected. As soon as I receive the replacement I a taking all the money off of the card and will never use turbo tax again. This was the worst experience I have ever experienced with any company. I am filing a complaint with the Better Business Bureau and The county attorney's office. This is BS and they cannot hold my money hostage.

Not only didn't they send CA FTB 2011 of which I filed and paid what I owed, they didn't do refunds for the products I purchased and tried to refund. I am also asking for the NSF fees and feel they should reimburse me, because I wanted a refund in a timely manner. They didn't even write up a form for it. They have operators in call centers in India and the Philippines. In no way am I trying to be rude but their English was difficult to understand.

I have filed my taxes with Turbo Tax for 3 years. All of a sudden, they need to verify my identity. I had to fax them very sensitive information, and they couldn't even tell me whether it was received or not. The customer service line won't give me any information, and now their toll free number just hangs up on me. It is wrong to have a person sitting in limbo, wondering if their information is with someone secure, and to not even be able to check the status, is worse. Turbo Tax has lost my business and everybody else I referred, because this is unacceptable!

I've done my taxes. They have been accepted but Turbo Tax thinks it their job to hold my money along with everybody else who has used my address for a safe mailing address for which they don't have locking mail boxes. I want to sue for everything they got. This is not right. I know my rights and they have no right holding my money. It's the law. Get to know it, Turbo Tax.

My daughter filed my taxes in 2008, and she entered AIG numbers, but the IRS did not receive the information because the system did not register the tax information. And now, I have to pay $16,000.00 because of your inadequate system. I would like to file a suit ASAP. Please count me in!

I have used Turbo Tax to prepare my taxes since 2007 and have never been audited or dissatisfied. I was recently informed by the IRS that an audit of my 2010 return has resulted in a $3500.00 error with penalties accruing. With great difficulty, I finally managed to contact Turbo Tax, regarding their 100% accuracy guarantee policy and filed a formal complaint pursuant to their claims policy. The denial response came within hours of the complaint (filed on a holiday) from an alleged Turbo tax analyst, citing nothing substantive or concrete to support their position. Clearly the volume of data I was required to send was not carefully reviewed as less than twelve (12) hours had passed since the transmission of data!

Essentially, due to no fault or negligence of my own, the 2010 software malfunctioned while calculating my "taxable" income, errors so profound that it's obvious upon close scrutiny of the 1040 Form. Since I blindly trusted the Turbo Tax service, I never reviewed the hard-copies e-filed, believing all to be in order. Much to my chagrin, I did review the 1040 Form after the IRS notice and saw the error almost instantly.

Contacting Turbo Tax staff or any affiliate was difficult as they do not list any contact info with their product(s). I had to diligently search the internet and found other user complaints blogged with info on how to contact their offices. This resulted in exhaustive phone interviews, constantly resulting in accusations of ignorant misuse of the software and/or negligence and error on the user end. Once I obtained the website to file the complaint (reluctantly provided), I was overwhelmed with the cumbersome process of the claims protocol, involving the scanning and attaching of files, documents, etc. and emailing. The website contained a notification that 4-8 weeks were required to review the claim data, yet I received a denial within hours!

My experience has led me to believe that their policy is to deny all claims initially and leave it to the consumer to find the correct remedy to resolve the matter. I respectfully submit my complaint for review. I hope to speak to a lawyer, but I cannot afford to hire an attorney as my resources are limited. Please help!

We got a turbotax card for our taxes this year. We sent in our taxes early to beat the dead line and a hour before our taxes hit the card the card said our account was closed. We got this tax card 1/05/2012, they said due to a security hold they closed the account. We found out that all you needed was to prove who we are with SSI cards and ID and a bill we sent that in and it has been 5 days and our taxes haven't been released and the account is still closed, and I guess now, we have to wait until the IRS sends us a new check instead of getting our money through turbotax card, and now that's like a month. Very unhappy with service desk. They have answering questions because they don't answer with any common sense. Hey read it from paper and that's all they know. What a good help desk. I will never use turbotax card again for the month hold I have to pay for now .

2011 TurboTax is riddled with problems, and is unethically steering people who are entitled to a "free state" into purchasing their home state instead of one they may prefer (it was already installed in my brand new Deluxe with free state download upon opening). This then requires an additional purchase or an hour on the phone or chatting to get a free download from them of the state you want.

The Connecticut software is completely broken and generated a $7,000 refund for me when it should have been 0. Its forms have nothing in common with the actual Connecticut forms. It does not even open if another state is used in conjunction. The CS is just awful, little technical knowledge (I figured out more on my own than with the "tech" specialist) and they have zero tax knowledge. After promising me a return call within 24 hours, no one ever called.

I have used this product for 5 years with no problem but will be switching to another brand ASAP. I already wasted 5 times what I would have spent in hours preparing my taxes manually and still have a malfunctioning product. I took a survey after my CS experience and after typing and filling the out in detail. When I clicked on submit, there is an error in transmission, so no real recourse. I am on hold now for 20 minutes trying to get to them for a refund.

I bought the 2011 Missouri software for $39.95. I entered my information and got one result. Then I went back to print the Federal return and ended up with a different refund amount. I then went to the trouble of doing my state return (for free) on the state website and ended up with a 3rd result. Supposedly, Inuit has a 60-day back refund policy but I could not find out how to get that on their website. I am not happy!

Being forced to go online to fill out W2 and W9 is wrong, particularly when your "form is not available at this time, try later". Is this a stupid business decision on your part or is it just selfish (like it increases your profit and wastes my time)?

I will try your online forms again in a little while so I can finish this simple thing but by wasting more of my time. Why don't we have the option of just downloading the forms on our computer like last year? Even this complaint form is a pain, but I thought you should know and I may not be the only one looking for alternatives,

The rep I spoke to was a very lovely gal who really tried to help me with the issue shown below that was supposed to be fixed by TurboTax as of 1/12, but as of 1/26 was not. The supposed CPA I online chatted with was clueless and the solution is not what should be done. I wonder what the IRS and the Better Business Bureau as well as others I will complain to about this will say. It's a shame, your poor rep who listened to me vent repeatedly about my total frustration with this tax service had no way to really help me. All she could do is listen to me, and she did. A lovely rep, Shellie J. I applaud her skills as a rep. She, unlike your company, tried to help.

My suggestion: give me my money back. In all the many years I have dealt with this tax company, this is the worst. I will not be happy about having to use your service again and will tell others do not use TurboTax. They take your money, do not offer real solutions to issues that are their problem, and do not offer even their employees tools to really solve problems. I want my money back. I want this situation fixed. I want satisfaction. I will have it someway.

Here's your issue. The solution: remove the UC1099G. I am sure the IRS would be happy about this. I am not. I lost money on my refund and no, I am not refilling a correction. No. Not my problem, it is yours.

From your website 1099-G unemployment: Box 4 appears to be entered in error (updated: 1/06/2012, Article ID SLN55179). Work around: the 1099-G for unemployment with a 'zero' amount will need to be deleted from the return to remove the error message. If you need help deleting the 1099-G for unemployment, please use the help link below.

The Turbo Tax bank and company received my refund, took out their fees, blocked my card and sent my money back to IRS. I'm very upset and need some to be done or I'm going to go to the media and get a lawyer.

I have been filing my taxes for years with Turbo Tax to find that the calculations are incorrect. In 2009, I filed my taxes with Turbo Tax. I received a letter saying I was on audit and there were errors on my tax return, which I answered all the questions correctly using Turbo Tax thinking I was doing the right thing. Now, the IRS says I owe them over $7000.00 for penalties, fine and not allowing me to have my earned income credit which with the audit I now no type of credit will be given. For the life of me, I do not understand how I only made $25000.00 in 2009, but I have to pay $7000.00 in fines and penalties to the IRS because of Turbo Tax. I can not afford an attorney to help me sort this out much less pay the IRS.

CD for Turbo tax will not download. I cannot get a number for help. I have used this product since 1996. I am so upset that there is no number to call for tech help.

I have been using and paying for an application, through Intuit work place. Unfortunately, all of my employees use this to submit time sheets, and we also pull reports for billing from this application. The item has been unavailable, but they continue to invoice us for the application. There is no support from Intuit, and we are unable to cancel the billing, and we are having to fight the billing through our credit card.

That should be -5. I completed all but one, the PIN for sending tax return via e-file on 1/20/12. When I attempted to complete the form, obtain the PIN this morning, I wasn't able to access my Turbo Tax. I went through the process of changing my password but couldn't confirm the change, not even copying and pasting the website as instructed. I was told the website didn't exist.

I have not been able to access and complete my taxes. Turbo Tax now has all my personal and pertinent information which is very scary. It also has my payment for the e-file as well as a credit card number and three numbers from the card back. I've spent over 7 hours since last evening and I'm very frustrated. The fact that this site exists tells me I'm not the only person who's had problems.

For the 2009 tax year, I followed the TurboTax interview process. For my state taxes, I identified the county in which I live on the 2nd screen of the process. Later in the process, the software told be to deduct, as a credit, a mortgage tax recording fee and entered that onto my return. It turns out that, according to the law, this credit is not allowed in my county!

According to TurboTax, this is my fault because I should know all of the intricacies of the tax law and does not fall under their hollow guarantee. Apparently, they don't have to use accurate tax laws in their software! Turbo Tax is ignorant of the law and does not care! I now not only have to repay the credit but have been charged almost 20% in interest and penalties, which Turbo Tax says is not their responsibility.

I filed my taxes (federal and state) using the TurboTax online software for the 2009 tax year. Everything seemed fine and I electronically submitted my returns. However, the next time I logged in my refund amount had changed for no reason, indicating that I should have actually gotten $200 more in my federal refund. I waited for my refund to come through and sure enough, it was $200 short.

I contacted TurboTax's customer service line multiple times trying to speak with anyone who could explain what happened, but was always on hold for an extended period of time (over an hour one time before my call was even answered by a live person) and then once my call was finally answered, the representatives offered no help nor explanation as to why my return was submitted incorrectly. I had to manually amend my returns from that year and have still not received the $200 I am owed. TurboTax reps offered no mention of this "guarantee" they claim to have and are no help to me in dealing with the IRS on this issue. I will never use TurboTax again!

The 2011 software will not load in my computer. I have used Turbo Tax for over 5 years and I never had a problem but this year it does not load and now I have spent $50 on this software that does not load. I want my money back from Turbo Tax.

I am married, filing to be "separated with dependent". It was supposedly very simple. I answered all the prompts it asked, and was informed I was due back a refund. Sad to say, I was hit by the IRS requesting for $500.00, and lo and behold, you cannot find a live person or email for Turbo Tax! It's a ghost site that takes your money. The IRS doesn't care that they have faulty programs, but claim 100 % guarantee. IRS accepts their business which needs to stop. I still at this moment cannot find a contact number or email to discuss my situation. Due to the faulty program, they should be required to reimburse the filing fee of $49.00, plus pay the IRS. They guaranteed it would be accurate.

My 2010 income tax was filed online and the choice was made to have my Federal and State returns loaded on a TurboTax Visa credit card (one for each return). Those cards were received and I was instructed to call the 1-800 number to activate the cards. After a week of attempting to get them activated, I was informed that the money was loaded as requested and available for me. However, when I took the cards to the bank, the teller told me that there was no money on the cards. I called TurboTax again and was told that the money was available.

After a day, I took the cards to another bank and used the ATM on the Federal return card. The machine kept the card and shredded it. Shocked, I went to the teller and asked for her to explain why and to check the amount on the State return card. She said the amount was $0.00, the Bank Manager said that there was nothing she could do about the Federal return card and to contact TurboTax as she said many people have indicated to her that they have had problems with those cards.

I cannot find a phone or mailing address to send my complaint to TurboTax with copies of the IRS and Colorado State documents showing the monies were sent on my behalf to the TurboTax account for the credit cards. I talked to an attorney who said to first write a letter with copies attached, but I have been unable to locate a customer service complaint department to submit my complaint to. Can you help?

After more than 10 years of using TTax for IRS and state filing, I placed an order for 2011 on their electronic order form which requested different information from previous years. This resulted in a different ID than in 2010 which was supplied to me on a CD successfully as all previous years. A paper delivery notice arrived last wk of Nov. 2011 but I was unable to download or even access my file to do so ( password/PIN does not match).

A letter outlining my difficulty was sent to VP Bob Meighan requesting assistance. Today, no useable answer to the stated problem and today I received my credit card statement disclosing the amount paid even though the software is not accessible in my file. TTAx has sent me 4 temp. PIN is but none work. I have spent more than 4 hours trying to access my account (s) and the CPU states only available but will not process the download. Awaiting a personal assist in this or a useable email address to send communications to TTax.

Signed a frustrated former TTAX user.

Turbo Tax charged me twice for one TurboTax software CD. I went online in a chat (Nov 15, 2011) and Turbo Tax told me that I would not be charged twice. However, I was charged in my October and November Visa statement. I am very angry. I will not include this charge in my Visa payment.

We had set it up for Turbo Tax to automatically register for each year. We were billed without notice last year, so we called them and told them we wanted to opt out of the automatic program. They canceled our subscription and refunded us the money. This year they did the same thing so I called and talked to them explaining to them we had canceled our subscription last year. They went back in the system, canceled it again and I received an email showing it was canceled and was told we were to be refunded the money within 3 business days.

One the third business day we were recharged and it made us have a negative balance. We have now been charged for the program we were supposed to be credited for and were hit with overdraft fees.

I used TurboTax Premier 2010. The software allowed passive loss on rental property, even though the income was above $150K limit for couple.

My investigations point to the fact that Intuit sells/shares personal information to/with collection agencies. I filed my business/personal taxes online with TurboTax. Within a few weeks, I started getting calls from collection agencies (one in particular) about old, old accounts that these type of collection companies purchase for pennies then try to collect on. Both my wife and myself were contacted. Some of the information that they told us they could only have come from our most recent tax return, which we did through TurboTax, and this was the only year that we ever used TurboTax. I can't reveal, at this time, what key information that was revealed as we have been advised not to, but there were no other documents with this information available. At this point, I will not say that "TurboTax sells/shares your very private information," but the evidence is mounting and I will report back to this board what the end conclusion/result is. Let the buyer beware.

In 2010, I used a free version of Turbo Tax (online) to complete my 2009 taxes. At that time of completing the taxes, I was only able to retrieve a cover page with turbo tax indicating the refund due to me and 4 other lines. The 1040EZ was not attached. I saved what was available to my computer and was grateful that I was receiving a refund. I received the refund as calculated by Turbo Tax.

Now, a year later, I am being contacted by Internal Revenue, citing I owe them as the withholding amount was different than that indicated on my W2. It was incorrect - TT entered a different (higher) amount. When I contacted TT, they indicated that they only report what I enter in the computer. I have filed my taxes for the past 40 years, why did I have an error now? I requested the agent re-calculate giving him the figures, he too, came up with a different number than IRS or what they had previously reported.

I do believe TT and IRS are in this scheme together in an effort to defraud those receiving refunds. I will write to the President regarding this action and have them investigate it. Now, I know why TT uses "get the largest refund." Here, I was thinking that they would assist me with obtaining credits I may have previously ignored. I will have the hard drive copied form my computer to determine if I can retrieve what I entered and consider a class action suit against TT,

I find my self both perplexed and very unpleased with some recent revelations about Turbo Tax. This would have been my seventh consecutive year to use the online version of Turbo Tax and probably 10th or 11th year, overall, using some version of Turbo Tax. Let me start by saying that I do completely understand that I have put myself in the quandary I currently face, but find it very, very hard to believe that I can be the only one or maybe one of a handful that has this same problem.

I submitted an extension for my 2010 1040 return in April, got approved, wasted time, procrastinated and let life get in the way of me filing before the 10/17 deadline. And it also did not help that for whatever reason, I got in my head that I had until the 31st. Now that being said, I find it extremely disconcerting that the entire website (with the exception of the ability to download a PDF copy of prior year returns) is now unavailable until mid-December! I can understand shutting down e-file services, but no access whatsoever to the software for those of us who forgot about our returns? I understand that the CD-based version is available and that the updates to that version are available, but I like the ease of use, the ability to login from my home and work PCs to the same account, and the fact that all my prior year returns are in one place. That, obviously, will no longer be the case.

What could possibly be the reason that I cannot use the online version to create a paper-filed late return? I used to work for a competitor of yours for many years (and still liked your version for 1040's much better) and the prior year software was always available for those who need to finish returns, amend returns, etc. Even if there was an 'extra' charge (which I would've been more than happy to pay). So as it was, I now had to hunt down a CD-based version (I was not going to download the version from your site for sixty bucks. Why would I pay sixty dollars? Which also took me by surprise! Yes, you have us over a bit of a barrel, but sixty bucks?). I found a local retailer that had it for much cheaper (about 85% cheaper), but again, this version is really only good for one machine and after I am done, you guys don't have a way for me to upload this return to my online account which is yet another problem that I have.

But the straw, the straw was the fact that I left the comforts of my home and internet to buy a CD-based version of your software that I can really only use on one PC (without export/import, flash drives. Ugh) and complete a paper return that I won't be able to upload to my online account, which means I now have to make sure that I store this somewhere that I will not only remember, but be somewhat safe... and wham! The straw is that I cannot retrieve from my online account or your support organization or apparently anywhere, a version of my 2009 return to import for my 2010 return! If I were to have a PDF of a competitor's software, I could do it. But apparently, the PDFs that are available to me for your product cannot be imported into your product for the next years' return. And now that the entire system is shut down, there is no way for me to get my 2009 Turbo Tax return rolled into my 2010 Turbo Tax return.

Impossible, I was told by your support. Wow. Yes, I know that I brought this on myself and that for those years that I used the product during the 'correct' times, I was fine. But I cannot believe that I now cannot access your website, complete a late paper filed return using your online software, store my completely inconvenient CD version paper filed return on my online account or even retrieve a version of my 2009 return for use in the completely inconvenient CD version. None of your direct competitors have any of these problems. Very disappointed.

They shutdown the electronic filing system prior to the final tax deadline. I could not use my "free" electronic filing. I now have to pay penalties because my return was late.

For the past 3 or 4 years after I started to use Turbo Tax to file my taxes, I started receiving lots of spam. It happens every year. At first, I thought it was a coincidence but I filed taxes late this year and the pattern of unwanted spam started. I indicate on everything I fill out that I do not want to receive email offers or anything else from partners. It really doesn't matter that I ask to keep my info private - my info gets distributed. I really wonder how safe my tax info is with Intuit because my info is not safe from spammers. Don't send me notes telling me you don't sell my info because consistent history with use of Turbo Tax indicates something else.

I just received a notice from the IRS that I owed approximately two thousand dollars plus interest. Turbo Tax gave me a payment (line 69) of excess social security credit, which I guess I am not entitled to but they computed it, so I knew no different. Turbo Tax offers no response.

In 2010, I was notified by the MA State Revenue Office that I owe them over $500.00 in fees and interest for the year 2007; because Turbo Tax put in the incorrect amount for my income even though it did have the correct income on the IRS Federal tax return. Can you imagine not being aware or notified that there was an error.

Currently, I had to enter into a small fee arrangement to repay the state of MA for the 2007 tax return error with all its penalties. I attempted to contact Turbo Tax but no human operator was available. I could not find a class action suit to latch on either; this would at least let me collect on the penalties.

Any information on a class action suit against Turbo Tax would be greatly appreciated. Hewitt representative stated that there was one but I could not locate it on the web. I just cannot believe that they are still in business and ripping people off with no consequences and that the tax lawyers are not biting to start a class action suit.

I was never notified by Turbo tax that there were issues and now in 2011, I am paying for Turbo Tax's 2007 mistake.

I filed my 2010 taxes with Turbo Tax, as I have every year since 2000. I completed a foreign adoption in 2009, and took the tax credit of $12,150.00 for that year. For my 2010 taxes, TT calculated another adoption tax credit for different expenses, same adoption. It was my understanding that I could tax the tax credit to the extent of all adoption expenses, even if I had to take it over several years, so I thought this was correct.

The IRS is penalizing me; I contacted audit support, that I paid for through TT - they did not even understand the problem, but said they would pursue an abatement of the penalty. The IRS refused the abatement. I called TT when I received the final communication from the IRS - the person on the phone went into my account and generated an amended return showing that the tax credit was withdrawn and tried to tell me that the program had worked that way all along! The program did not work that way when I did my taxes, resulting in a penalty and interest that TT is refusing to take responsibility for. It was their program that calculated the credit in the first place.

TurboTax doubled my income at the time of submission. This resulted in a huge tax bill that has yet to be refunded, as well as a penalty. TurboTax support either hangs up or says not to worry, the IRS will fix it. The IRS help line just laughed, as it is apparently an ongoing problem.

I got an IRS refund on 9/23/2011. It was a direct deposit from Santa Barbara bank to Turbo Tax in my name. I never received my card in the mail but got a deposit, so I called and put a block on the card to prevent any kind of problem with my refund. Somehow, your company put my money in a different name, **, which is my friend. We actually filled the refunds together. He also put a block because he never received his card and he went through H&R Block

I've been given a wait period of ten business days to complete the investigation on the matter. I have bank statements on email stating they deposited the refund to my name with complete account numbers. I need immediate action on this matter if you value customer service.

Thank you for your time and enjoy the rest of your day. God bless you.

I just received a notice from the IRS that Turbo Tax added my husband's SS Medicare payment amount into my Federal Withholding amount, and now, I owe over $1,000 plus penalties. I will never use Turbo Tax again and will strongly discourage anyone else from ever using them again. This company should be looked into.

After purchasing a home in 2009, I used Turbo Tax to prepare my taxes. It allowed me to take the first time homeowners credit. This year, I found out that the IRS has audited my tax return and determined that I didn't qualify for the credit. Now, I owe the IRS almost $12,000. I have been unsuccessful in getting in touch with an actual person from Turbo Tax.

I just got a letter from IRS getting penalized for the amount of $3.637. Turbo Tax did not include a calculated report for 2009 in the following things: Unemployment compensations, non-employee compensation and state income tax refund.

I followed the directions given by Turbo Tax for these things to be reported and yet IRS never received it, and now we are penalized for something that we did not do. This is definitely the last time I am using this software nor will I ever recommend it. I hope I don't get a bill for year 2010 now.

I will NEVER EVER, EVER use Turbo Tax again!!! I have been using the software since 2005 and instead of getting better with time it has become WORSE.

To begin with, there is a survey that you fill out to determine which software is "best" for you. For whatever reason, the software decided that I needed "Home and Business" when I am an employee and not self-employed. So, I tried to go back to select the regular service on my own only to find out that you cannot change software once it decided for you which one to use. Then, trying to find a customer service number to get some kind of assistance is almost impossible. Finally, when speaking to someone, they are extremely rude and it takes time explaining over and over in order to overcome language barriers.

They finally give you a discount code to use to credit the difference when you submit everything. After entering most of my information my Fed return showed something around $4,500. I logged out & logged back in about an hour or so later and my Fed return had been reduced to $3,040. I researched and researched, trying to figure out how it reduced so drastically when I hadn't changed anything. No indication of why that happened so I went ahead and submitted everything, thinking Turbo Tax found something and updated with the correct amount. At the end I was billed again for the service on top of the amount that I prepaid in the beginning when I filed for an extension, so I was charged double.

The system would not allow me to enter the code showing that I already paid so I had to go through the same customer service shenanigans all over again to get some kind of help. I still ended up paying more for the service than I was supposed to but they said there was nothing that they could do about it. This whole get-your-money-in-8-days is **. They only tell you after you have paid and filed that the IRS only gives refunds on Fridays so expect to get your refund the 1st Friday, after 1-2 days for IRS to accept, and 7 days after the acceptance. I received mine about 13 days later.

A month later, I logged in just to get my daughter's ssn off of one of the forms and all of a sudden the refund calculator has reduced to $2,479. I haven't changed anything, I haven't done anything but click on my daughter's name and the calculator got to calculating and changed my information to say that I got a refund of this new amount. This is not true and now I am worried on a calculator that thinks on its own, that I did not get the maximum possible refund, and maybe I was owed the original $4,500. Of course, I cannot reach anyone in customer service to help me. This software is far from reliable and all I know is I better not get a notice from the IRS of anything wrong as if they overpaid me or something. I will be sure to post this any and everywhere I can to expose them and find out who else is being ripped off and penalized by the IRS because of this unreliable software. I will pay a professional next time.

I used Turbo Tax software to do my 2009 taxes and input my retired pay but the software did not print out the correct amount on the tax papers submitted to IRS. So I'm getting hit with penalties and interest. And the so-called 100% accurate guarantee is **. They won't do anything except give me the runaround.

Filed my 2009 Income Taxes online. Received Electronic Filing Instructions which state "Your federal tax return (Form 1040) you've selected to pay your balance due in installments. The Installment Agreement Request has been electronically filed with your tax return..." Approximately a month ago, I received notification from the IRS that our 2009 taxes has NOT been filed.

TurboxTax 2009 software did not report three stock transaction I entered to IRS. I can see the transactions within the data entry grid themselves but the data would not print nor were they transmitted to IRS.

I used Turbo Tax to file my 2009 tax returns. It failed to report my unemployment income as taxable, and I now am getting hit with back taxes, interest and a huge penalty because their software is defective.

I received a letter from the IRS saying that I owe them 2009 taxes. The biggest problem is regarding my income tax withheld, which I had none, since I was a consultant in the entire year and did not receive any W-2. However, TurboTax 2009 magically came up with a number "12428" at my tax withheld field; and when I reviewed the numbers, I could not figure out how it came up with that number. I was unable to modify or erase that number (I tried to enter a W-2 with 0 and it didn't work). So now, I have to spend several additional days to rectify the situation and to pay the IRS money and penalty. I will not use TurboTax in the future; and I'll make sure that all my contacts understand this defective software designed by this incompetent company.

On Friday, 05/13/2011, I used my TurboTax card at For Eyes Optical located at 11920 SW 88th Street, Miami, Fl. I used it to pay for the independent doctor services and for the glasses.

On Monday, 05/16/2011, I went to the Century Bank ATM location to withdraw in order to pay bills. The balance was only $175. I signed on to the account to discover that my money was used to purchase travel/hotel/and vacation spots out of USA and not by me. I attempted to speak to any individual at the "customer service" number. After a long struggle and emotional upset, the card was cancelled.

Seven days later, I received a new card and went to check if the issue had been resolved. Not only was it not but now I was being charged with foreign fees and lost fees totaling $ 35.18. At the only point that a human voice spoke to me was to tell me that I should contact the companies that accepted the charges.

This issue remains unresolved. I was a victim and nobody is helping. Close to $ 900 disappeared from my account without my authorization and your company has made no efforts to refund or restore the money. Unacceptable!

I paid for the service (TurboTax, premier) up front. I did this because I have used the same service in the past, and it worked fine. I received the return accepted with the software, but it actually was rejected. I did not receive an e-mail stating this.

Prepared my 2009 taxes online. First year reporting social security income on my husband. Got a letter on June 16, 2011 that I had understated the SS. I pulled up my return and it clearly shows the amount I put in is correct but where the program pulled the number used is a mystery.

I filed my 2009 income tax using Turbo Tax Deluxe. I completed all of the information and thought everything was fine. I was recently notified that I did not report all of my pension income. Upon checking I saw that I included all of the income, but the Turbo Tax software rounded it off by reporting only $92.00 of income instead of the $9, 195 that I received. I was required to pay $134 in late fees. I notified Turbo Tax about the problem, but they have done nothing. If you are considering using Turbo Tax I would strongly suggest that you review your return completely before submitting.

I just received notice from IRS that my 2009 return stated excess social security tax in the amount of over $4000 and the IRS wants it back with interest. This was a TT calcuation that I did not catch and now I'm stuck with the problem. TT did not notify me of the error. I think a class action is in order here.

The IRS says Line 14b of my 2009 1040A did not match information they had on file. TurboTax entered: $4,405; the reported amount to IRS: $6735. Now, I owe them additional taxes plus interest.

I just received a notice from NY State Taxation and Finance that I owe from my 2008 taxes. I used Turbo Tax and the software didn't add my retirement contribution on the correct line. I now owe the state with interest. My mother, who also used Turbo Tax, got the same notice regarding an error on her taxes. Not so sure I will use Turbo Tax again.

Back in 2008, we filed with Turbo Tax. My husband's IRA distribution was taxed an extra$ 4000 on an $8000 distribution. Turbo Tax has not contacted us to correct the error. We have sent several emails and made several calls and no one at Turbo Tax will help nor listen.

I discovered after e-filing that Turbo Tax computed an incorrect taxable portion of my social security benefit. Over $10,000 above what should have resulted. I spent 90 minutes on the phone with their CS people, including an accountant who agreed that the result of the computation was inconsistent with the data that shows on the pertinent lines of the 1040 that TT computed. I cold not amend the return until after the IRS got a huge amount above what I should have owed and the TT program continues to compute the same error. Meaning, the software probably created this whatever error is going on lots of people's returns. I probably will have to make the correction by hand and will then contact them to reimburse me the costs of the error. They should correct the software and notify 100% of the customers who use it to double check the computation, which I did using an online calculator. I only noticed that there was an error because I did not know that they now tax social security. When I looked into the huge % of mine that was taxed with little other income, I found the error.

My mom called due to the lack of competence in the company. She was calm and the guy was not helping. He proceeded on saying obviously, my mother could not read. He made her extremely upset so I took the phone and I asked him for her number. He proceeded on laughing at me and said people like me do not get the head manager's number. He called me names and said he would hang up on me, so I said "go right ahead and I would call right back". I do not appreciate his attitude at all.

I recently received a letter from the State of Iowa saying that I had been refunded too much on my 2008 state taxes. Iowa claimed that I had entered a $4,000 tuition tax credit, which was denied. However, when I looked at my pdf of my 2008 returns from TurboTax - everything was correct. TurboTax listed my total taxes/credits as $718 and a refund due of $529. But what Iowa received listed a tax credit and a request for a refund of $718. There is a major problem with the software/electronic transmission. What was e-filed by TurboTax was not the same as what they told me they were e-filing. TurboTax representatives are very difficult to deal with and "pretend" like they can't imagine what's going on and have never heard about this issue. That is a boat load of lies. The Iowa tax auditor told me that she has seen many, many e-filers who have had major errors on their tax returns when using TurboTax. Not only will I never be so foolish as to rely on TurboTax again, but I will also take every opportunity to warn everyone I know!

Error 123 is displayed when launching or using TurboTax 2010. This is a known issue with Turbo Tax and they released it with the failure. After 5 hours of trying fixes with several of their "help" people, I requested a refund as I had just purchased the program. Isaac gave me an address to send my receipt. The address was rejected as invalid; however, he did get me off the phone with him.

For the past few years, I have used Intuit Tax for my tax filing since I make less than $17,000 annual income from all sources. Intuit Turbo tax was free including my state tax return. They ripped me off this year for $56.70 since they already had all of my personal info from past years and no basic changes in my income or situation.

I feel Intuit Turbotax is claiming to file people's income for free, especially those with low incomes and then socking it to them at the end, in order to complete their tax filing.

I have found the turbo tax system to be very troublesome and will never use this income tax system again. I will be sure to report all the complications I had to all I my friends, family and patients. I was not able to make changes once I had initially entered information and because of this, kept getting a Warning before I was able to file my return. Filing my return was even more trouble that after paying $27 to use the site, another $45$for audit defense. I almost went to H& R block to file my return.

TurboTax made an error on my mom's 2008 taxes. Much like several customers here, it was regarding her IRA distribution and she now owes the IRS over $17,000!

TurboTax has admitted the error was their fault (see email below) and promised to refund interest and penalties. However, they never sent the check! It's now been over 7 weeks and my mom has not received a dime and they refuse to answer any emails! We will be contacting an attorney as they admitted to the error, and still have not paid.

If there's an attorney out there that wants to take our individual case, feel free to contact us. Clearly, TurboTax had a significant error in their 2008 software. Someone really needs to review these complaints and start a class action suit. I will do whatever I can to help.

Email from TurboTax: I have reviewed your request for reimbursement for interest and/or penalties paid to the Internal Revenue Service for tax year 2008.

I have determined that the TurboTax Software did not meet the standards we expect to make it easy for a user to correctly complete this type of return. Based on the terms of our Accuracy Guarantee, Intuit will reimburse you $3,431.00 for the interest/penalties you paid to the Internal Revenue Service. Please allow us 2 to 3 weeks to process the check.

My mom has had a tremendous amount of emotional and financial damage from the error. Now it has increased with TurboTax's admission of the error, and they still do not respond, nor have they refunded the interest and penalties. My mom has suffered emotional and physical harm due to triggering her fibromyalgia.

I was filing 2010 taxes for my 21 year old that had under $8000 income and no deductions, property, etc. We used the free version last year for 2009. Using last year's login it automatically switched us to the deluxe version, charging $29.95 before it would let me file federal or print. (We chose not to file state with them because of the extra fee.) There was no warning or indication that this would occur. Is this bait and switch legal? How about a class action suit against the company?

I filed my 2010 tax return this year with Turbotax, as I have for several years past. I had expected my refund today, February 11. However, when I checked my checking account, the money was not in there. I had to check a secondary company's website, which informed me I had to contact Turbotax regarding my refund.

When I called the 800 number provided, the "gentleman" on the other end of the line informed me, in no uncertain terms, that Turbotax had incorrectly filed an entire batch of refunds and as a result, I would be receiving my refund via check. The "gentleman" also informed me that there was no recourse, nor was there anything that could be done on their end.

This is frustrating for multiple reasons: namely, that I had to contact Turbotax to find out about my refund. They obviously knew about this issue, as there is a FAQ topic on it on their website. The only saving grace was, he informed me that I would not be charged for using Turbotax this year. I will never use this company's products or services again.

The night before my tax refund was to go into my bank account, I got an e-mail saying they had a processing error, causing my refund not to go into my account. They told me that the I.R.S will mail me my check. Now, instead of having my money when they told me it would go into my account, I have to wait 7 to 10 days now. I have bills due and no money to pay them.

Just add me to the list. It seems like 2008 was a bad year for turbo tax users. I have read so many stories just like mine--unreported income from 1099-R. It seems like people entered the amount from 1099-R income and it was submitted as nontaxable income by turbo tax. Thus, you now owe the taxes on that unreported income--more than $4,200 in my case. Lots of people, lots of money. Class action lawsuit, I am in.

I also received a letter from the IRS, Turbo Tax double the mortgage interest I entered. I now owe the IRS. I had to borrow money to get this paid during a time when my unemployment just ran out.

I've used TurboTax for many years and not had any problems. But now that I've been "bitten", like the rest of you, I'll never use it again. Although TurboTax claims to be experts in state tax laws, they screwed up my 2007 state tax return big time because of my 401K contributions.

In PA, believe it or not, 401K contributions are counted as taxable income (I didn't know this until after this TurboTax fiasco). But I worked in Delaware - where 401K contributions are tax exempt, so my adjusted gross income in DE did not include these 401K contributions, i.e. this amount was subtracted from my gross to arrive at my adjusted gross income.

But TurboTax never checked. So, when I filed my PA tax, TurboTax just took the adjusted gross income amount from DE and plopped it into the adjusted gross income line for PA. So I ended up owing taxes on more income than was reported - plus penalties and interest for 3 years! In my opinion, TurboTax is worth it until you're one of the ones affected by their incompetency, and then it's not anymore. Beware!

On November 9 while checking my bank account, I noted a recurring withdrawal for $64.15 from Intuit. I called the number listed and talked to a representative who told me I never authorized an automatic renewal and should not have been charged. I called Suntrust Bank and they sent through a disputed request. The next day, that charge was not on my account.

However on November 19, ten days after the representative from Intuit told me they would refund my money and cancel the Turbo Tax Advantage, I was again charged for $64.15 on my account.

I called the number listed again. After a lengthy menu and much confusion, I talked to ** who could not understand English, could not find my account, and kept asking me for an order number even though I explained several times that I did not order anything. She told me a CD had been recently mailed to me, which I have not received.

I then talked to "a supervisor" who again told me I would receive a credit in my account within the next 3-5 days. My question is this, "Why would they again charge my account 10 days after my first phone call and why would they mail me a CD several days after my first phone call unless they are trying to slip this through my account?"

My account was charged on two separate occasions. Their customer service is located in India and is very difficult to deal with. I also used several minutes of air time on my cell phone.

I received a notice from the IRS saying I owe $458.00 for my 2008 tax return filed with TurboTax. I have requested nearly 3 weeks ago to have TurboTax review the calculating error the software made and have not heard a word. I put in the exact amount of of my 1099-g and the software added 10% tax to my total tax withheld, which then caused an additional overpayment in my refund. When I reviewed my documents and tax return vs what the IRS shows to be the actual amount, one can clearly see the error TurboTax software made. I now owe IRS $458.00.

I have my turbotax online account. Recently when I tried to logged into my account, my password was not working. I tried to reset the password and I noticed turbotax is sending password reset link to some different email address. It was not my registered email address. So the issue is someone hacked into online turbotax account, changed the registered email address, changed the security questions. By doing this they got hands on all my 10 years tax document, which consist of my and my son social security number and other confidential information.

To my surprise turbotax.com did not even send me email before making such a big changes and still they do not have any record about my email address in that particular account. I am questioning major security flaws in turbotax.com product.

Turbo Tax On Line computed, we had paid excess Social Security tax and entered a credit on our 2008 federal return. Letter from IRS arrived 11-12-2010. It seems Turbo Tax combined social security tax paid (we both work) on our W2's to my husband.

The government now wants the money back. I trusted Turbo Tax to compute the information entered correctly. We have never had any problems with our taxes before not in 43 years. We will find someone else to do our taxes in the future. It seems 2008 was a bad year for mess ups at Turbo Tax as we weren't the only ones the happened to. I will never use them again.

I contacted the IRS by phone and the lady gave me the amount plus interest we owed as the letter from the IRS said, they would send us a bill in 4 to 8 weeks (while the interest kept adding up.) We swallowed hard and paid the balance owed the same day we found out we owed it. The IRS doesn't care who messed up they just want thier money.

Turbotax failed to update software on Domestics Partnership law that changed reporting from head to household, to married failing, joint or separate. IRS is billing me for underpaying taxes when I have never been audited before.

I filed my 2008 returns (Federal & NYS) with TurboTax. When reporting a distribution from my retirement account the taxable amount (box 2) was rounded to $13 when it should've been the same amount as the distribution in box 1. At first I thought I made the mistake but I've been preparing taxes for over 20 years and I never use punctuations (comma or period) when entering numbers; therefore, I can only deduct that the TurboTax software rounded the number. There was no error warning either. I received a notice from the IRS that the amount reported was different from the information they had received, low and behold, I owe the IRS several thousand dollars.

I used TurboTax to prepare my 2008 tax returns. I bought a house in September of 2008 and qualified for the first time homebuyer "tax credit". TurboTax failed to inform me that this is not a credit! That it is in fact an interest free loan that I have to pay back within 15 years. I didn't get any messages informing me or sign anything agreeing to pay this "tax credit" back.

There was no way for me to know that the $3420 "tax credit" was actually a loan and I can't afford to pay it back! I do not have an extra $228 a year. I'm already barely staying above my student loan debt! I was hoping to get out of my house soon so that I could move closer to my job. But that's not going to happen now because I'll have to pay the IRS an extra $3400 if I sell it. I'll be lucky just to break even on my mortgage if I can sell the place.

If there's any legal responsibility on the part of TurboTax for not informing me of this, I would really like to know. A credit is not the same as a loan!

When I filed my 2008 taxes, I noticed that the amount printed with my 2008 extension $850.00 vs $2000.00 was incorrect, but I was unable to correct it. I did it manually and submitted it. I did receive my refund. However, the Turbo Tax copy of my state tax was not changed. Now, the IRS are requesting more money. I can produce my records to explain this. However, since Turbo Tax imports information from previous years, I have been unable to complete my 2009 filing. I have not been able to get help because there is no phone contact.

My story is much the same as the ones I've read here. I did my 2008 taxes using Turbo Tax. All seemed fine until two years later when I received the notice from the IRS that I owed them $600 for not reporting state tax refund income and retirement income. I looked at my copy of the return printed from Turbo Tax and the state refund is clearly there on my copy, but not on the one the IRS got. Class action suit sounds like a pretty good idea to me. I also find it disturbing that, when I pulled up this consumer affairs page to read complaints about Turbo Tax, the first thing I see at the top is an ad for Turbo Tax along with a link to their web page! Apparently I'm going to be out $600, plus penalties and interest of course because I can't pay it lump sum. This is obviously Turbo Tax's fault and a lot of people have been affected. Please, someone file a suit! I'm on board!

I'm complaining about Turbo Tax! I received a notice from IRS about 2008 taxes. They say it is wrong and want more money, thousands more. I am tired of all these problems caused by Turbo Tax. I need some help here, how do I get it instead of the run-around!

I'm complaining about Turbo Tax! I received a notice from IRS about 2008 taxes. They say it is wrong and want more money, thousands more. I am tired of all these problems caused by Turbo Tax. I need some help here. How do I get it instead of the runaround?

I received an under-reporting letter from the IRS for my 2008 taxes in May 2010. The funny thing, I allowed a friend to use my turbo tax and she too received the same under-reporting letter for 2008. I contacted the IRS and they explained that the amount I claimed on my retirement income was different from what "I reported." I went back into Turbo Tax to see if I had entered the wrong information and I didn't. I checked the form that was submitted and the entry was different.

I am angry because I have never owed IRS. I am always careful when dealing with my returns. Now I owe almost $2600! Why did it take so long for IRS to find out about this under-reporting. I was convinced there was something wrong with Turbo Tax or the IRS system in 2008 because I had never heard of so many people in my inner circle having problems with their 2008 taxes. Now, seeing others in the same situation, I know I am not alone! I agree, I hope a class action is filed!

I cannot get a support person on the phone. No number available but site says "Help by Chat," (a computer which gives directions/path that does not work) and "Call for Help" does not have a phone number listed but says call back pacific time. But there is no phone number listed! Cannot complete my taxes or run off copy. I have completed so far. I am desperate without a support phone number as promised. It is Oct. 1 and if my taxes are not in by 15th, I will get a fine. I have completed over 50% of them online but cannot get past one spot to access form for retirement pension and social security income. Will only let me access 'wages and income (from a job!)

I used Turbo Tax 2008. I printed out the forms before e-filing. Everything was correct. I got a letter from the IRS stating that there I owed $601 due to the incorrect amount was entered for my income tax. I rechecked the amount on my original printout. It was correct. When I went to print it again from Turbo Tax, the amount was e-filed with the incorrect amount. This was a software error on Turbo Tax's side.

I used online Turbo Tax for my federal return in 2008. I received a refund. Now, the IRS has sent me a letter stating information was omitted and I now owe them $550.00. This is not right. I fully answered all questions that were asked and the information was determined to be correct by their "error check". Turbo Tax's position is that it was my fault. It makes no sense and I will never use their service again.

I prepared my 2008 taxes through TurboTax. I received a notice from the IRS that what I reported in my returns did not match what was reported to the IRS. I went back and checked my tax documents, and was not able to find the discrepancy. There has to be a glitch in the 2008 Turbo Tax software.

I had TurboTax do both my federal and state tax return for 2008. In July 2010, I received a notice from the IRS stating I owed $1,265.00 for my federal taxes!!! I tried contacting TurboTax to get a few questions answered concerning my 2008 tax preparation. The individual I talked to at TurboTax stated "we only report what you have given us! You should have paid the extra fee to cover this problem". I am retired and I declared 37,600.00 on my tax form, which was money drawn from my retirement account. But for some reason TurboTax tables online shows 2678.00 and according to the IRS should have been 3878.00. So with penalties, it is now 1265.00.

I did not feel that the TurboTax representative was the least concerned about this situation!! I am very disappointed since I felt they were supposedly knowledgeable in tax preparation plus the forms the IRS sent are very confusing and threatening. This is the first time in all my adult life that I ever had a problem with my tax return. Plus it has had an effect on me, both mentally and physically and I had heart surgery over two years ago. Now I have to come up with 1265.00 and pay or else the interest will keep accumulating.

I used TurboTax to figure my 2008 Federal and State tax returns and I received a notice from my Georgia State Department of Revenue that the amount of deductions on my State return did match my Federal deductions for that same year. I went back and double and triple checked. I printed out both and they matched as they should. I sent these copies to the GA Department of Revenue and showed them that there was some mistake!

After several demand letters, and now, a FiFa letter threatening to garnish my wages, I believe that there was a glitch in the software! There has to be! I am like everyone else in today's economy and work force who has either been laid off or has taken a tremendous cut in salary--20% to be exact! I need some help with this matter because as you know, late fees and interest is accruing in favor of the GA Department of Labor. I just can't pay it! Please help me!

I just received a letter from the State of MI regarding my 2006 return owing just shy of a thousand dollars. This is due to a return I paid Turbo Tax to do correctly but they did not do correctly. I am aware that the 2007 returns were grossly incorrect as well, making me owe thousands more than the initial return stated. It was caught by the state immediately so there were no large penalties and interest due.

It's frustrating to have paid for a program to do the taxes and to have the IRS and State coming back for more money. I entered information exactly as asked, Turbo Tax did the inaccurate calculations. I have no problem paying the tax itself. It's my responsibility. I do want my money back for the 2006 and 2007 returns that they miscalculated! I also want the money for penalties and interest that is owed on my 2006 return.

TurboTax calculated state taxes for four years on a qualified tax exempt pension. After finding the error, amended state returns were filed. Living in one of the most money-strapped states in the nation, at this time, who knows when this overpayment will be returned to us. TurboTax may be easier to use than dragging the paperwork to a preparer, but I will not use them again. I could certainly use the almost $10,000 in overpayment.

I used TurboTax to file my 2008 return. My wife received money from her mother's retirement account when she passed away and taxes were taken out prior to filing taxes for the year. We enter the amount that was in the account and how much was taken out for taxes from the form 1099, but the amount taken out for taxes did not appear on the tax return when filed. I now owe the IRS $1500 and TurboTax says that since I can't prove it was program error then, there's nothing they will do.

I used Turbo Tax thru the IRS website to file my 2008 tax return. I received a notice from the IRS yesterday, telling me I had an error on my return in the amount of 500 plus dollars in their favor. I checked and I entered my earnings, distributions, and interest correctly from my W-2' and 1099's. IS Turbo tax obligated for any of the error? Thank you.

Turbo Tax 2008 doubled the taxes in Schedule A, resulting in an error. I owe $4500 to the IRS that were not reflected on the 1040 I filed using Turbo Tax.

I received a letter from the IRS stating that there was an error on my 2009 federal taxes. I should have known better, but the automatic calculations of TurboTax leave no margin other then entering requested information into designated boxes. I am not sure what extent of damages that I will have to repay, but the bottom line is that I will never trust TurboTax again. It's so sad that such a once reputable product is now flawed and unworthy!

My personal opinion of this product is that it is purposely flawed to generate income for the IRS! After viewing this website, it became clear that maybe over a million people using TurboTax were intentionally ripped off in a very elusive way! How many people will not be able to repay all of the overpayment back on time, which will lead to millions of interest charges, no different from credit cards? The funniest thing about TurboTax is that prior to starting a return the required acceptance disclaimer relieves them of all liabilities associated with product error. Like I mentioned earlier "rip-off" tactics to create income for the IRS. Just my opinion through observation of all these smart Okole rip-off businesses nowadays. I'll know my damages when the IRS sends me their corrected version along with my IOU and penalty fees if I can't repay ASAP. Yeah right!!!

IRS is now saying I owe money because of a miscalculation by TurboTax. We are on Social Security because of the modified AGI plus fifty percent of benefits are greater than $32,000. I entered all the income and your software did the calculations and the IRS says you are wrong. Help. Must pay taxes and penalty.

I used TurbowTax 2008 to do my taxes. I just received a letter from the IRS saying I owe $2800 for 2008 because the return showed a deduction of $13,000 Federal Tax withheld by my employer instead of the $10,500 I entered on the form. I tested the withholding field by changing the amount and, again, the wrong amount was transferred to the 1040. I'll find another program to use next time and I'll be sure to double check the information transferred to the 1040.

Turbo Tax did my taxes for 2009, federal and state. In June of 2010, I received a message from the State of Wisconsin that the report was incorrect and I owed $152.00. I have tried to contact Turbo Tax, but there does not seem to be any way to do it. I am a senior citizen raising a child on a limited income and the State is now attaching my wages for this tax problem.

I received a letter stating I owe $3602 for 2009 taxes from IRS. Apparently, Turbotax doubled the over-withheld social security taxes. I have to email them, to no response. I have searched for a phone number and there is none. I have looked every where for a good address. I will never purchase this product again!

I just received a bill from the IRS, against my 2008 taxes, which I filed using Turbo Tax, as I have done over the last decade, with maybe one exception. I owe money and interest, because my husband's, and my social security withholdings, were reported incorrectly, as if we had overpaid (Max SSI withholding is approximately $6,400). This usually happens if you have more than 1 job in a year, which neither of us did.

Anyway, we received that overpayment as part of our refund, and when IRS verified against the W-2 data (which we downloaded automatically from the payroll service provider to Turbo Tax online), they found the error, and now I have to pay. I've contacted Turbo Tax via email, and all I've received is a survey about the experience, but no one has contacted me about my problem. From the looks of other posts here and elsewhere on the internet, I doubt I'll get any restitution or response to help me out. I owe the IRS more then $2,600, that they overpaid me in my refund, due to this error!

Just rec'd letter from IRS stating that we underpaid 2008 taxes by not claiming pension income from form 1099R. Pulled my e-return and see that it was entered as income but was calculated by TurboTax as not taxable. I run the audit scan every year when I use TurboTax and there were no issues/no red flags. What happened to their guarantee to backup their product in cases of software error such as this. Owe and additional $563.00 plus interest.

I received an e-mail message that said that many of the Turbo Tax customers "may" have double reported Medicare Part B and Part D payments for the tax year 2009. I checked and I had double reported those amounts. They suggested that they check 2007 and 2008 as well. The same thing happened in all three years. I think the problem is that when working on 1099 reporting, we are asked about the form that comes from the SSA and directed to place that amount in a given box on a given worksheet.

Later, we are asked to report all medical premium payments. I reported each year my costs for supplemental insurance, for my wife's COBRA coverage and then added in Medicare Part B and Part D payments. I was not aware that by doing so, a double reporting would occur. Later, when each year's return is complete, you are asked to run it through a check. Each year I did so and each year it said all was okay. Now I'm told that it was "user error." I don't believe that is correct and I asked Turbo Tax to consider help with the resulting tax liability.

They said they were helping by assisting with filing an Amended Return, but that they had no financial liability. Again, I told them I thought that was wrong, but I am filing Amended Returns and attaching checks for both Federal and State returns. I am not pleased with this result. I'm done with this, I hope, unless there is a class action suit filed. The amount in question is not sufficient to go this alone. The total amount I am required to pay in Federal and State taxes is $833. I am not yet aware whether anyone will seek penalties and/or interest.

I did my 2008 taxes using Turbo (used several other years). I received a letter from IRS saying I owe $19,000. The entries for pension, IRA, and social security were all entered right but the amounts were not brought forward. I am disabled and on a fixed income. I will never use them again!

I read from your previous complaints about Turbo Tax 2008. I also recently received a letter from the IRS stating I owe $2400 because the Annuities/pension income was not added to my AGI; therefore I received too much earned income and child tax credit. I check and recheck my returns before I submit to make sure everything is correct! The income is shown on my 1040 form but apparently in the wrong box! The 1040 also reflects the federal income I paid on the pension.

Why didn't Turbo Tax catch this error before submitting the form to the IRS and why didn't the IRS catch it before they accept my return and issued me a refund! I am a single mother barely making ends meet and there is no way I can afford to pay back $2400!! Has anyone that has been affected by this been able to contact Turbo Tax regarding this matter? I plan to try to write the IRS and explain what happened and pray that they show me some compassion. I will never use Turbo Tax again!! I am an honest working American and file my taxes honestly every year! There has to be a way to hold Turbo Tax responsible for the error in their software that we all trusted.

I filed my 2008 return with TurboTax. When calculating my eligibility for income-based credits (Earned Income and Additional Child), the TurboTax online software added 10,987 (10-9-8-7, a string of descending numbers) to the amount I entered as earned income. Thus, my credit was increased by 2,400 which I accepted in good faith. Now the IRS wants their money back. The same software also increased the amount of tax withheld claimed by $840. So I'm being hounded for $3400, and I have no way of paying it back. I am unemployed, and am raising an autistic daughter (wife not working to stay home). I've attempted to contact the media, but it appears that they do not care.

Furthermore, the bigger question is: How many tax dollars are being given out (and accepted in faith) in this time where everyone is worried about government spending? How many eligible people are not receiving credits due because the system declares them ineligible? This has the potential to be a huge fiasco, and might even cross into the Ponzi scheme territory.

In September 2009, I received a bill from the Franchise Tax Board for $371 from 2008. What happened next is unbelievable: I called Turbo Tax and they said it wasn't their fault. Whose fault was it that they did not carry over my numbers to the California portion of my return? I called the Accuracy Guarantee dept. but they don't take calls. I have called and e-mailed since 5/18/10. They said it would take three weeks to call me back. You received a call like I received a call. No call was ever received, but ridiculous e-mails arrived in my inbox and there was no follow-through.

I have had the same issues with the 2008 TurboTax pension under-reporting thing. I was notified by the IRS that I owed an additional $4700.00 because I had under-reported. I checked the return and found TurboTax had erroneously not carried over the income despite the information being there. Apparently, there is nothing that can be done and the IRS does not care.

We were notified by the IRS that we owed $4,796.00 from the 2008 tax year, because we omitted income from pensions and annuities. We clearly did enter all the 1099's, we received in regards to the pension and annuities. We called Turbo Tax and asked them to please tell us where and how the calculations were made. They said there is no way to ever check that and all they have is the PDF file of the completed tax forms.We don't understand how they can't figure out from their own software how the figures were calculated. We are already in a hole trying to dig out and now we don't know how we can afford to pay the IRS $5,000. We wonder how much we'll owe the state of NJ when they find out.

Today, the IRS sent me a bill for $1100 in additional 2008 taxes. As I had for a decade, I entered my tax information for 2008. However, reviewing the 2008 return today, the "Pension" line - 16a shows the amount entered from the 1099R I received but 16b shows only 10% of that amount as taxable income. Who is wrong, TurboTax or the IRS?

By reading the comments of the writers about Turbo Tax 2008, I have the same problem. It has to do with retirement funds, 1099-R. The 2008 version did not claim the amount as taxable. I did not know that until I called the IRS and they explained it to me. I went back to the 2008 version to see if I made a mistake but because Turbotax does not do it line by line, I could not correct the error. Because of the 1099-R error, it also created an error with Social Security funds and what is taxable. I was billed by the IRS for not reporting the correct income, which increased my taxes with penalties and interest for $11,000. As a retiree, it has caused a hardship for a fixed income person. I have mental stress over this problem and will never use Turbotax again! They cannot be trusted. They also stated somewhere on their writings that they would pay the penalties and interest. With the number of respondents to 2008, I doubt it!

I filed 2008 taxes for my friend using Turbo Tax. He received a 1099-R with a partial non-taxable rollover and received the difference which was taxable. I entered the information exactly the way it was on the 1099 and how the Turbo Tax asked for it. The program did not report the taxable portion. After several emails, the representative tells me that I should have entered the whole amount as taxable. I know for certain that it is not correct. He refuses to give me a telephone call or a number to call to straighten this out. IRS has penalized my friend as committing a gross mistake, charged him interest and penalties as well as the additional tax for a total of $7,526.

I have used Turbo Tax and Intuit products for several years. I researched the law and know I am correct. I have checked and rechecked my entries and they are all correct. What can we do? How do we get a class action suit? Surely, there should be some remedy. I did find a telephone number for Intuit and I will call it and report back to you what I will find.

My situation is very similar to Eddie of Fairlee, VT. I used TurboTax to file my 2008 return. Apparently, my retirement income was computed as non-taxable. I will be more than willing to write a statement to support any class action suit.

I received notice from the IRS that I owe $4,000 on the unreported income.

Turbo Tax did not include the 10% penalty on a 401k withdrawal for my 2008 taxes. There was nothing on line 16/16a for it. I got a letter yesterday from the IRS saying I owe over $3000 plus penalties!

My complaint is teh same as Sara from Des Moines, IA. turbo tax did not tax retirement income. the IRS now wants unpaid taxes, penalties ande fees from me.

it was nearly impossible to find a turbo tax employee that spoke understandable English. no one there could answer any questions that i asked so the amnswer was to transfer my call to someone else.

Like Sara, i am discusted with turbo tax. i will never use them again and i complained to my bank for endorsing their services.

My father is being charged $7,800 by the IRS for failure to report. I look at allof the other years tax returns and the amount in question is in the proper column. In 2008 it is in the wrong column. It was input by me correctly. The software even knows what it should be asking for. The amount does nto change. The result is my fahter is going to have a heart attack if this is not resolved. He does not cheat and has never in his 78 years had a problem with taxes, until TurboTax.

I used this product to file my 2009 taxes. I paid for the item on line, and completed the forms. It was to be emailed on March 10th,2010 with a refund expected and paid directly to my bank account. Recently I have been told by IRS that my taxes were not filed with them. I can't contact ANYONE at Turbo Tax, get a direct email address or a telephone number. My sign in information, even after being verified by an email from Turbo Tax, without the ability for me to respond to the email site, is not being accepted by Turbo as accurate.

I have used Turbo Tax since 2005 but will never use them again. I have never heard of a company that will not publish a customer service contact other than "Talk to Tina" which is the most inane vehicle to receive any information. This stressful situation has made me physically ill and I was diagnosed with having a mild stroke and have contracted Bells Palsy which can be verified by my doctors. Stress, Stress and more Stress caused by Turbo Tax. I must reconstruct my 2009 taxes from my copy from Turbo Tax with "Do Not File" printed on each page.

There should be some effort on the part orf Turbo Tax to respond to my inquiries. I will be expected to pay late fees by IRS even though they say they experience this quite ofen with Turbo Tax aqnd I should expect some cooperation from them. I have sent "Do not use this product" to all of my email addresses and have received responses of similar problems with this company. Physically, I am too ill to stay on my computer for hours and hours trying to fine contact customer service. There seems to me to be a Class Action Suit possibilities with this company after hearing many of the complaints documented against them.

I do not have an address for Turbo Tax. We filed our 2008 & 2009 state & federal taxes by Turbo Tax. They took our bank account # and routing # and sent us an e-notification that our 2008 taxes had been filed and paid. In my ignorance I didn't realize Turbo Tax does not pay the taxes due, the taxpayer must do that. In 2010, I again filed our 2009 taxes by Turbo Tax and IRS rejected our return because we did not file in 2008. It was then I found out what was happening. Thank God there isn't a lot of money involved but we still have to pay fines and penalties. We had a small return this year but will lose it to fines and penalties.

TurboTax 2008 did not tell me that we can not take the HOPE credit because it was taken in 2006 and 2007 and encouraged to take it instead that it was done after 243 combination to give the biggest tax break. It asked the question whether the child was in the first or second year of college - obviously there are 2 semesters - so the child is in 2nd year for one of those and you tend to click yes. I think Turbotax should be liable for this (or atleast part of it) because of the inaccuracy of the way it was set up - I have a feeling that they will avoid responsibility - I hate to go back and pay over $1700 two years later to the IRS

I just received a letter from the IRS. It seems that the 2008 version of Turbo Tax did not identify that I had already claimed the Hope educational credit for my daughter in 06 and 07. I imported my files, so I am not sure why it suggested to take the credit. I now have to pay back over 1000.00, two years later.

I used Turbo Tax on line and paid 757 dollars in Taxes, then just the other day, I get another bill from IRS, telling me I owe an additional 250 dollars in taxes, because of these peoples program errors in calculating my taxes. I complained, to them, but they said they only pay penalities and interests, not for their mistakes.

We just learned that we owe $15,000 plus penalties on our 2007 taxes based on the fact that the Turbo Tax software claimed several itemized deductions twice. If anyone out there is organizing a class action lawsuit against Turbo Tax, count us in!

I filed our 2009 Income Taxes (State and Federal) through Turbo Taxes Online Program on February 21st, 2010. Our taxes were "accepted" through Turbo Tax Program, by the Federal and the State Government of North Carolina on February 21st also. We paid our preparation fees up front, and paid to recieve a "Rapid Refund", which would allow us to recieve our refunds via Direct Deposit, into our Bank of America joint Checking account, via the location at Waterside Crossing, in Denver, N.C. on February 5th, 2010. I checked our acct. balance on the 5th, and was suprised to find that no Federal Refund, via Turbo Tax had been made.

Now prepaid Debit card, and mailed to a physical home address in West Charlotte, N.C., Recieved on February 5th, 2010 and spent leaving an acct. balance of -$13.00, within a 10 day period of time. A Lincoln County Detective (we live in Lincoln County, N.C.) visited the home that the 'pre-paid Debit card was delivered to, and said that the women's living there is 96 years old, and is not the 36 year old described as the owner of this home where our refund was sent to. The Dectective is currently waiting response back from a court ordered request from Intuit (Turbo Tax) they have until June 30th to respond, regarding information on this case. After reporting to Turbo tax what had happened to us, the Secretary of the President of Intuit, stopped all information from being obtained regarding this case from anyone, including any portion of the Police community, unless they are Supeoned or warranted to by a court, or Judge.

I sent the follow letter to TurboTax which explains my problem. I received an E-mail, Thursday, June 10, 2010 8:18 PM, from Bob M., TurboTax, Vice President. The subject of the E-mail is "Critical Notice Regarding your TurboTax Return". He explained that I may have claimed a deduction twice when preparing my 2007, 2008 or 2009 tax return. It so happen that this situation did apply to me. TurboTax Software did not adequately cover and was misleading in how to consider Medical Insurance Premium Deductions for the years 2007 and 2008. This was cleared up in the year 2009. In 2009 you did add the statement above the Medical Insurance Premium Deduction which states "Don't include self employment health insurance Medicare premiums or health insurance payments paid through your government annuity. TurboTax automatically includes payments in the Wages and Income Section". I commend you for adding this statement since it clarifies a confusing issue that was not clear in prior years of TurboTax.

I am vitally concerned about the tax liability (including interest) that I am now faced with because the issue was not explained in the year 2007 (as well as 2008). Your instructions specifically states in your TurboTax 2007, Medical Insurance Premiums portion that Insurance Premiums that one pays for Medical Care could be included as a deduction. It further states "Amounts withheld from your paycheck by your employer my not be deducted unless they are included in Box 1 of the Forms W-2" (in my case it would be a 1099). The premiums I paid for medical insurance was in fact included in Block 1. The TurboTax software says nothing about the program automatically including the insurance premiums. You are supposed to be the tax professionals and I took you at your word. I am not a tax preparer expert that is the reason I purchased TurboTax.

I think that TurboTax knew that this was misleading since they clarified the situation in TurboTax 2009.

Because of the problem explained above in your software I am now faced with at least a $1071 tax liability and possibly more after interest for late payment is considered. I believe that TurboTax should have some if not all the labiality in this situation. I am very perturbed over this situation to say the least. People depend on your software to be correct and not misleading. I'm not sure but a class action lawsuit may be appropriate in this situation.

I would like your comments and what you plan to do to rectify problems with me and other people in the same situation. By the way the web address included in Mr. M. E- Mail for your Satisfaction Guarantee is not a valid address

TurboTax did not report retirement income even though I entered the information and I now owe over $3000 in back taxes for 2008. On form 1040A: line 16a not carried forward to line 16b which should have been the total amount because my whole annuity is taxable because I was retired before retirement age.

ALL of these errors resulted in my receiving a large refund that I should have not received. I should have gotten about half that much. I received a notice from the IRS $3646 in back taxes plus interest. I know these are TurboTax errors that caused this, and they should have to pay the tax plus interest due to their program being defective. They do not show retirement income as being taxable, hence mis-calculations on that page. When my info transfers to do 2009 return it shows that I entered the info. I have also tried to print the csreen that shows I entered the info last year and it just prints blank pages.

Having to pay this back has resulted in my not getting a tax return this year, not sure how to file my 2009 return because I do not have the 2008 done correctly just the IRS saying they fixed it-so I have filed an extension for 2009 and I cannot complete my state either because I don't know how to do it now that last years info was completely wrong. And because I owe the IRS money I cannot afford to pay a tax professional. So I am stuck in a bad financial situation and have no idea how to procede except continue to make payments to the IRS for a mistake TurboTax made and I am on the verge of losing our home because of owing IRS money. I would love to speak to someone about this.

For several years in a row, TurboTax did not include my DOD disability retirement as taxable income. During the process, I answered the question, "Did you retire before reaching legal retirement age" (that is close to how it was worded), and whenever I answered yes to this question, my refund amount would skyrocket. The program was claiming my $18,000 to $20,000 per year disability annuity as non-taxable income! Since no federal taxes were ever deducted from this annuity (by DOD), I did not realize there was an error.

I input my DOD annuity information correctly but the program did not recognize this income as taxable! This year the error has been fixed and the new TurboTax program, including a statement saying that most Federal disability annuities are taxable. This is new and probably came as a result of my numerous complaint letters to them. They have never once responded to me. I am stuck with a total of approximately $6,000.00 in back taxes due and no way to ever pay it! The penalties just keep building and the IRS's threatening letters get worse and worse. I live on a fixed disability income after being injured in the line of duty in the AF and there is no way to pay for this debt. I am probably going to suffer heart trouble over it.

In 2008 TurboTax did not include some retirement income, excluding it online 16a. I had to pay a penalty. The same thing happened in 2009. TurboTax has lost me.

I used Turbo Tax to prepare my 2009 federal and state returns. When completed the 1040 showed no federal tax due. Two months after filing the return, I received a bill from the IRS for several hundred dollars plus interest. Turbo Tax also failed to provide the proper form for sending payment to accompany my WV tax return. By chance before mailing I read the instructions WV sent me. I have contacted Turbo Tax Customer Service, but they have not replied.

I used TurboTax 2009 to file my federal taxes. Because I recently received an IRS audit letter and demand to pay additional taxes for a TurboTax error on my 2008 taxes, I looked over my just filed 2009 tax documents as well and found that TurboTax 2009 again failed to show my federal retirement annuity on line 16a and instead reported it as wages on line 7. Although the program asked for and I correctly entered my retirement annuity data to the Worksheet, the program failed to place the amount on line 16a and instead placed it on line 7 which will result in the IRS auditing my 2009 taxes and I anticipate receiving another audit letter soon. TurboTax has lost me forever as a customer!

The 2009 tax return that was electronically filed for me by TurboTax was not the same as the return that the application presented to me in PDF just before filing. TurboTax changed various items in my Itemized Deductions, reverting to erroneous entries that I had corrected. At a minimum, I will have to file an amended return. Since the return filed by TurboTax showed a lower balance due than I actually owed (because the application put in erroneous deductions), I may be subject to interest and/or penalty charges.

Just got a letter from the IRS, seems 2008 Turbo Tax deducted our IRA contributions even though we exceeded the AGI allowed for deductions. I checked 2009 Turbo Tax and it did the same. I'm having to send a check for underpayment of 2008 taxes and will have to file an amended return for 2009. I've never had to do that before. I've used Turbo Tax for over 10 years but the last 2 years were awful, I will be changing tax software for 2010. owe the taxes - okay. But also have to pay interest and spend time figuring out what was done wrong and spend time filling an amended return for 2009.

I have used Turbo Tax for years. The 2009 Edition was not what I have become accustom to. I have sought out an avenue to advise anyone who has used Turbo Tax to review their return very carefully. Although Turbo Tax allowed me to file with the correct filing status, it did not allow for the correct exemptions in my return no matter how many times I tried to correct the error.

The program did not allow for the correction even for me to amend my return. I had no success with the customer service. They insisted I needed to amend my return due to a higher education credit, when it was really because the program did not allow for the exemption of my son who is a full-time college student. Due to this error, I had a higher tax and I did not receive the correct refund.

The online version of product did not work as advertised. Desktop version (which I used last year) successfully imported trading data from Fidelity account. Online version did not! After several hours of repeatedly foiling the programs prompts to fix data I had already added, I discovered it was now duplicated or worse.

I also found a view that show the data had in fact been imported to TT, but TT failed to recognize it. Online version does not work as advertised. Even worse. Their errors prevented me from taking advantage of their much-vaunted "online filing." Oh yeah, and they charged me 2x for the online version... another battle to look forward to!

I am going back to paper and pencil or my $500 accountant. Consequences included double billing (an extra $89), 12-16 hours of wasted time and frustration, potential errors in state and federal filings, and potential overpayment of taxes.

This is the exact same complaint as "Steve of Alpharetta, GA on April 16, 2010". Turbo Tax 2009 doubled my W-2 income on the step prior to final transmission. (I hit the "transmit" icon, the software asked for my W-2 info on a "for my use only" form and then only gave me a "transmit" choice when I completed the data entry). The transmitted Federal 1040 and the MA State Tax form both had the doubled W-2 information on them. My MA state tax went from $156 due to $1,353. My Federal tax due went from $1,443 to $33,000+.

There is "no stopping the train" once you hit the "transmit" icon! I have already spent two days trying to amend my tax returns with the Federal IRS, MA IRS, and my bank. I was only expecting a $156 to be withdrawn from bank account. The state of MA took $1,353 out of account ($1,197 too much!). The Federal IRS tried to take out $33,000+ but I was able to block that transfer (a $29 bank fee).

Thanks to a kind bank employee, my bank account is not overdrawn. It should have been! I have sent in all the paperwork for an amended MA State Tax form. Hopefully that problem is resolved and my extra funds will be returned. The Federal IRS representative told me to call back around May 1st, 2010 to check on the status of my tax form. I have mailed in a check for the balance due of $1,443. Who knows what penalties await?

I filed 2008 Federal Taxes using Turbo Tax. The program did not add my 1099 R form as Military Retirement pay (after serving 23 years in the military I get my retirement pay every month). They added it as something else. Your company should check Turbo Tax. It is costing the consumer a lot of money on interests and fees and the IRS do not care who made the mistake and the consumer gets stuck with all the fees. It is not fair for the consumers.

Same thing happened to me as in previous complaints. I finished my 2009 taxes and started the e-file process to the federal government and state government. During the e-file process, a form came up and asked me to fill in box 1 for my my wife's unemployment compensation. It did not say why it wanted this information. I tried to continue but could not so I put in my wife's unemployment benefits again. I was then able to continue. This took me to the final e-file box to which I hit continue. Right after that, I looked at the top of the screen and noticed it took the box 1 value and added to my already completed taxes. Now instead of getting refund, I owe federal taxes.

I paid $50 for a copy of 2009 Turbotax at Costco and used it to e-file my Federal and CO state return. They charged me $20 to e-file my state return even though the state never charged me anything when I have e-filed in the past using the state website. They also required me to mail the state a paper copy which was not required in the past. The whole process took me twice as long as doing my taxes myself even though I am very computer and internet literate. The only economic damage and extra $70 expense and about two extra days of my time.

I finished my 2009 taxes and started the E-File process to the Federal Govt. During the E-File Process a form came up and asked me to fill in Box 1 for my Employer W2. It did not say why it wanted this information. I tried to continue but could not so I put in my income for the employer thinking it wanted to send in a mock W-2. I was then able to continue. This took me to the final E-File box to which I hit continue. Right after that I looked at the top of the screen and noticed it took the Box 1 value and added to my already completed taxes. Now my tax bill is 10X the amount which will drain my bank account.

I have used this product for years but the 2009 version was particularly disappointing. I had a business to report and it was extremely cumbersome to make changes to the data entry. To make a change to business expenses already entered, the program led me back through 30 plus screens to reach the business expense screen so the change could be made. On one screen I answered the question regarding the use of a home office as no but the program continued through 10 additional screens before the home office could be deleted. There were many more examples regarding the tedious process of correcting entries.

While submitting my 2009 State and Federal Taxes, I came across what I feel is a very deceptive "offer". In order to file my State tax, I must pay an additional fee of $19.95 (okay, no real problem here). However, in doing so the software has teamed up with a company called "MetaBank" who then offers you the "convenience" of having your state filing fee of $19.95 deducted directly from your return. After going through the mundane task of inputting all the tax data, I figure, why not?

Go ahead, take the fee directly from my refund. What I was unaware of was that I would then be charged a "Meta Refund Processing Service Fee" of $29.95. So, I spent $29.95 to pay $19.95. Wow. Of course, Turbo Tax distances itself from this fraud by their disclaimer that you were given several opportunities to reject the "offer" and subsequent fee.

What they are counting on is by the time you get to the end of this burdensome task of filing your taxes you have already had enough and just want to get it done. If you read the language of the "MetaBank Refund Processing Agreement" is is clear that they expect you to have buyers remorse once you realize you had already been taken. I filed a complain with the FTC and did some research on the offending partner in crime, MetaBank of South Dakota only to find that they have a total of 52 complaints processed through the BBB in the last 36 months.

If you read the Turbo Tax community threads, you can see that a lot of people have been duped and are very unsatisfied. I am hopeful that enough people will be outraged and force a review of this deceptive practice. I further hope that some legal scholar will seize the opportunity to expose this fraud.

I have used TT for several years without problems. This year was totally different. I submitted the completed taxed on-line and both State and Federal were rejected due to an "Error with Schedule M". I followed TT directions for correcting the problem. I called the IRS/SS to verify payment re-submitted and was rejected again.

I followed their directions again and was rejected two more times for a total of four times (the last time it took almost 12 hours to get the notice of rejection). I bought this software to make filing easier and ended up filing by mail. After the cost to file the State (and have it be rejected) and paying for the program initially. I could have spent the same amount and had a tax professional take care of my taxes. And they would have been able to e-file to get my refund faster. I am totally disgusted with Turbo Tax 2009 Version.

Turbo Tax intentionally misleads the customer in every way possible. Nothing is free, and hidden charges are everywhere. They have become a very shady company.

Well, as others have said, I've been a loyal Turbo Tax user for well over 5 years despite my slight disdain for Intuit's price gouging history. They started with "sunsetting" their Quicken product every 3 years after the date of your purchased version. From many accounts, it seems they are continuing the tradition with Turbo Tax. I never write these blog review complaints, who has the time? And to some extent, the verdict is still out on this year's version of Intuit's Turbo Tax 2009. For me, however, it appears that they best get their act together and none too soon. The problem is they are a big fish and it is easy to get "hooked" on their products as have I and so many others. So let me get down to "brass tacks" regarding my immediate beef.

Getting to the points. So I suppose I am to "blame" because I procrastinate and do none too well with deadlines. So 11:15 hits and I say to myself I better file an extension because it seems there is no way I'll be done by 12 midnight on April 15. So as I know I did several years ago with Turbo Tax, I decided to search in my $100 program for how I may file an extension. It seems easy enough and of course, I have plenty of time to do so. First, I figured it should be easily identified by some blatant button but to no avail. So I checked "File", nope not there. Anywhere else on the menu? Nope. How about under "e-file"?. Nope. Is there a table of contents? Nope. How about under "forms"? Nope.

So maybe I'll check "Help". I couldn't find it there but help is so cumbersome anyway and by now, I'm running low on time. Hey, I know. I'll type "file extension" in the search field. No matches, however, there is now a fire burning in my temples at this point. My BP now 1000 over 1. Hey I know, I'll Google "Turbo Tax file extension". Hmmm, eureka or so I thought. I'm given the impression that they are going to help me out here and time is now precious and I'm about to turn into a pumpkin. So I went through their multiple "easy extension" screens, confirmed and reconfirmed and researched some obscure 2008 figure and entered it. Now, I'm faced with a "checkout cart" and a request for a $50 service fee and I haven't even begun to tackle the state extension and there seems little promise of finding such a service with Turbo Tax. Had they provided such a service, perhaps they would plan to gouge me for another $50. This for a 2-minute, one page extension filing.

They're in hopes that I will desperately bite having gone through their maze and being out of time and having arrived at the prospect of paying an additional $50 over and above the $100 I've spent on my edition of TT.. Perhaps, I would not have been charged money had I found the possibility of an extension on my version. I don't know. Perhaps yes, perhaps no but who could find it? I don't believe they charge for this in the past. So I now have 3 minutes left and I closed their $50 offer window and googled "income tax extension". Thank God someone complained about Turbo Tax and suggested TaxAct as a quick and free solution to filing an extension. I didn't even have to go to the article. I read it on google itself. My hero, mind you, 12 midnight has struck at this point but I forge on determined.

A couple of extra but easy screens later, my extension was relatively effortlessly filed by 12:05 minutes after discovering TaxAct (If the IRS will now accept my extension and not consider it past the deadline, I'll be lucky). Are the people at Turbo Tax ** in a poor work environment or are they a bunch of money grubbing ** looking to squeeze every last cent out of their victims? Certainly not considered customers from what I can gather. You know, Charles Schwab gave up the reigns for only a short while only to return because the new order was quickly running the company into the ground with excessive fees. He's returned because of their incompetence and now has to spend 5 years to rebuild the brand and prior positive impression of the company that once existed. I'm a fool and will probably buy Turbo Tax again next year because I suck at "change" but I'm not at all impressed. Quite the contrary. Who are these people? Does anyone know? Any insights?

I've used Turbo Tax for years! There's definitely been a change for the much worse! I bought the state partnership return online through the business TT program and there was no link to download. I had to wait until the next day when their call center was open to have them push a link into my online account. However, once I downloaded and installed it, the forms never appeared in the TT program. It still wanted me to pay for and download them. I called TT, explained the problem and was asked to uninstall then reinstall. Same thing happened, no forms in TT program. That's when the "support" person hung up on me. I called right back. I have to admit that at least, the new guy tried.

However, he couldn't understand me, sent me on wild goose chases, had me look for and do things completely unrelated. The people you talk to for support have obviously never used the program before because they can't follow a conversation in which you say "the state tab still shows I need to download", "you know, after you input the federal information then move on to the state", no concept of what I was talking about.

Have they seen the TT program before? Hey TT, newsflash. You should teach the support personnel what's in the program before you let them loose. 30 minutes later, I got nowhere and got a refund. Never again Turbo Tax. You are now moved to the unreliable column. Today's tax day. I ended up paying $$$$ for a professional to file my business and personal taxes. I've learned my lesson Turbo Tax.

And the solution?! Input info again. Library closed.

I started again this morning by inputting info online for Federal. Completed it and started State. I e-filed State after a few moans and groans. I went through the two federal returns; two different outcomes! I'm waiting for chat to start so I can get help! I can see the line item discrepancy but I can't change it in the interview process!

For a firm that has been around for such a long time, I'm disgusted that you have this frustration and I still don't know what's going to happen! Two federal returns and I don't know how this affects my state return!

Sheri N contacted me at 6:02 pm CST. Thirty plus minutes later and six different ways from Sunday, I have to file an amended return and redo that as well as my property tax myself! "You can use TurboTax to do it." Really?! I can't find the discrepancy! Next year, $200 is worth more than my two days of tears and frustration and I still have to file the amendment and redo my property tax! Thanks for the heartache TurboTax.

I am so frustrated with Turbo Tax. First, my extension was rejected by the IRS because apparently you can not include both your pin and your 2008 AGI. However, on Turbo Tax you have to complete both boxes. Then I decided to just e-file my taxes and again it was rejected by the IRS for the same reason and again Turbo Tax did not allow me to submit with only the pin or 2008 AGI. Now, I have printed out the return and am filing by mail. Never again will I use Turbo Tax. I have paid Turbo Tax for both the return and the extension and am out that money because I basically filed the return myself.

I have a dial-up computer connection so could not download the update to the Turbo Tax Deluxe forms. I called them and they said they would mail me a CD with the update. I got an update download from a friend who has a cable computer connection and was able to finish my federal taxes. I then tried to get my North Carolina tax form but Turbo Tax said that there was a program glitch and then would "hang" my computer. I used their on line interface and was told that they would send me a CD of my state tax forms. I finally gave up waiting and did a manual workout of my state taxes. Now it is April 15 and I still have not received either CD from Turbo Tax.

I have a dial-up computer connection, so could not download the update to the Turbo Tax Deluxe forms. I called them and they said they would mail me a CD with the update. I got an update download from a friend who has a cable computer connection and was able to finish my federal taxes. I then tried to get my North Carolina tax form but Turbo Tax said that there was a program glitch and then would "hang" my computer. I used their on line interface and was told that they would send me a CD of my state tax forms. I finally gave up waiting and did a manual workout of my state taxes. Now it is April 15 and I still have not received either CD from Turbo Tax.

I am done with Turbo Tax after 5 years of faithful use. This has been the worst year for ease of use. In prior years the topics I looked up would open to the windows in the forms where the data went. This year it would go to TT info page. After spending a day entering all of my info I went to efile. $20 seemed steep to file a state return but if figured I'd be done. When I entered my financial info there was an additional $49.95 added as a processing fee.

I thought that was excessive and backed up in the program. All of my data was erased. I called Intuit and Jason, a customer service supervisor, couldn't help me because I was 2 days past the 60-day warranty. He was very rude. When I asked what office he was in and told him I was going to complain to corporate, he hung up on me. The home and business software has become too expensive. Turbo Tax makes a big deal about the free efile for the federal return. They fail to mention the bend over for the state return. I need to spend another day entering in my info. Turbo Tax should include the additional fees for the service they charge on the box of the product.

I have used Turbo Tax for about 10 years. This year I paid $100 for the Home & Business edition but can't install it on my computer because of the net issue. I tried for over 4 hours to install the program. I can't find a phone number on the program so that I can call.

I was filing my income tax with TurboTax with software sent over the web to me. My tax return never went to IRS for reason unknown to me. I have asked for assistance from the company through the internet, without results. TurboTax charged me $54.00 for the service and made no effort to help me with my problem. Finally, I had to go to H&R Block to handle my return, at the tune of $78.00. I am very disgusted with TurboTax for taking my money and giving nothing in return. Consequently, I will never use them or recommend that company to anyone.

It is two days before taxes are due (April 13) but the Turbotax software message states that my electronic return can't be filed because a Form 1040 and Schedule A for itemized deductions are not "Available". Many hours were spent submitting the information lost. I have to go online to download forms from IRS and upload with another paid service.

I've used Turbo Tax for the last 6 or 7 years with no major problems. I was ready to e-file my 2009, when Turbo Tax ask me to fill in box 1 with my wife's wages. I filled in the information and to my surprise, the software doubled my wife's income. I tried to hit the cancel button on the screen, but the 1040 was filed it wouldn't cancel. I tried for 3 hours to reach intuits customer, no service, finally had to send an e-mail then get a code to talk to a real person, whom said the only thing I could do is file an amendment after my e-file was accepted and go to the bank and put a stop pay on the automatic deduction.

Needless to say, Turbo Tax is not in my tax future anymore because of this software malfunction. I went from owing $500 to feds to $16,000 and instead of a refund from GA of $400. Now, they think I owe $3,000, I pray I can amend my returns with out a fight! I'll not ever recommend or use this software again!

Unable to download tax return or to save a copy for my records. I entered all the data to send my return to the IRS and it was never sent via TurboTax. I can not print a copy for my records because it is holding me up for more money. The consequences are that I can not file my return.

Received letter from IRS stating our taxes for 2008 were incorrect and we now owe 4,800. Cause turbo tax didn't carry a zero, which by looking at it appears to be what happened. I feel they should be liable for the fees and or interest the IRS feels we owe, of course as for the taxes we realize we owe them. Seriously, if the IRS wants electronic filing should they and the suppliers of software make sure it all is current and functional how could it not happen to everyone else that pulled money from a 401k. We were penalized and taxed then and to pile on more cause software malfunctioned or wasn't up to date? Use through State Farm sure that doesn't help their image either. So it fails twice cause the checkup noticed nothing wrong either. Ugh could have spent that money on car to get it running.

I have used Turbo Tax each year since 1999 with satisfaction until this year which has been extremely frustrating. I started entering data 11 March and after about 20 minutes I was informed that Form 1040, Sch A & Sch B was not available and that I would be notified by email when available. On 18 March, received notification that forms were available. On 20 March, I tried to obtain forms and were told they were not available. On 22 March, received email that they were available.

On 27 March, I reconnected and completed both Fed and PA State returns. Upon examining the Fed return I found that Turbo Tax had under reported my Charity deduction by $95. On the state return, they showed pension income as taxable and it is not taxable in PA. By fudging some of the data I managed to correct this error. Neither the Turbo Tax package or disc contains an email or postal address or telephone number where the user can lodge a complaint. The package states that "Accurate Calculations are Guaranteed", but there is no way to contact them for correction. Next year, I will look for a more reliable supplier.

The program ask you to set up an account (user I.D and password) when you try to access your information. I'm not able to log in program, tells me that user I.D/password are incorrect, user I.D is my email and password is my son's name, it then tells me to reset password and it still does not let me access my account. This program is very frustrating. Gov. rejected my eFile and they tell you that they will not charge you again, but at the end of the transaction they charge you again. eFile has been rejected twice, not able to access account trying to log in several times without success, no one to be able to communicate with in order to fix the problem, very frustrating and depressing.

I have used TurboTax for several years and have been satisfied. So far, I have been unable to download my deluxe 2009 TurboTax. I searched for a phone number or a website on the package for assistance but found nothing. I located this site when I did a web search for TurboTax. My experience is not unusual, apparently. I will have to complete my taxes by hand. I anticipated difficulty in completing everything before the April 15th deadline even taking into account my return should be less complex this year. I expected difficulty in ascertaining values of donated items and anticipate my estimates will be undervalued.

Damages? I cannot identify damages as of this moment but expect additional time necessary to do all by hand will be significant. Frustration (and anger) caused by failure of 2009 Turbo Tax will be significant.

I tried to upgrade the TurboTax and get help with taxes and I waited for about two hours for no help after upgrading for help.

Issue is with failure to install .NET 3.5 SP1. All tools with Microsoft/TurboTax/etc have said all my .NET files are correct. I have deleted them, reinstalled them, deleted them, reverse reinstalled them/deleted them/rebooted after each reinstall/etc. TurboTax should be required to refund all purchasers who cannot get the software to install and be required to pay all interest for any late fees assessed by the IRS since we relied on Intuit and they screwed up! Lost time and frustration! Will now be late filing with IRS.

TurboTax incorrectly calculated the amount of tax owed on 5 out of 7 personal tax returns I completed using this product. The income tax returns have already been filed with the IRS, so amended returns had to be prepared and sent.

TurboTax has totally let me down. At the error check stage I am getting error code 20900072586 and TurboTax just freezes or crashes. Called TurboTax three times today, and they finally stated they have no fix for this, and no plan to fix it, and no viable work-around, so basically go away and work something out myself! TurboTax does not retain open problem tickets so every time I called I had to re-explain the issue, time consuming and frustrating, not state of the industry customer support.

My computer and system are above the TT specified requirements, and my numbers of transactions are within the specified limits for the TT downloaded Home and Business program. Now I have to rush around and find a tax preparer at additional expense at the last minute. I would love to stay with TurboTax but need to look for alternatives in future since it is obvious that TT does not thoroughly test and support their product.

This is a warning only if you use TurboTax or know someone who does. Since 2006, we've been successfully using TurboTax to file our complex income taxes (with 2 or 3 small businesses). I am writing to warn you that today, I just lost 4 long days of 2009 tax data I'd entered while I was on the phone with a TurboTax staff person who was guiding me through on "Live Look", where she can see my desktop and every icon on it and the movements of my cursor. The reason that I called her is that the total of our charitable donations did not match the total in the summary--off by thousands of dollars, and I couldn't find the cause of the difference.

In the midst of this conversation, TurboTax froze, crashed, wiping out all my work. I showed the gal (since she could view our desktop on her computer via LiveLook). How I could still open and close any other icon on my desktop when she said it was the fault of my computer, proving that it was Turbo, not my computer that crashed. She told me to close Turbo and put it in the trash, and empty the trash. I asked if she had a back-up copy of our 2009 tax file that she could send to me, since I was nearly done with it, and she assured me she did and not to worry about losing our copy here. She was dead wrong, and we're back to zero. I bawled.

This gal's supervisor wasn't helpful either, and both gals admitted that there have been a lot of crashes and people losing data this year on Turbo, worse than in previous years, and that "their software staff is working on it." It is small consolation that we can take this disc back to Costco for a refund. I wish I could sue. We now have to go back to forking out big dough for a CPA. I have read on others' reviews that they couldn't connect their federal returns to their state returns.

Be careful, and follow the supervisor's advice if you do use Turbo--save your data on a disc often, and if you have to rely entirely on that, you obviously couldn't email your federal return. We lost our entire Schedule C's for two business and all our Sch. An itemized deductions, etc., 4 days of data entry. I asked the supervisor to be reimbursed for 4 days of full time work at my usual self-paid rate, but she just said to take our TurboTax disc back to Costco for a refund, which we did. My nerves were shattered for several days, and I feel as if I can't trust a product that worked perfectly for us for the three previous years.

Gee, I can't get my $1500 refund for my 2009 tax return now until I refile my 2008 tax return. My 2008 refund was so meager, I never even noticed that I didnt get it back.

I have used Intuit's TurboTax Deluxe for many years. Each year the product got better, except for this year. My wife and I file married jointly. The software calculated our total tax due incorrectly for the Federal. The software calculated total tax due as $19,090 on taxable income of $107,854. The total tax due should be $19,338. I calculated the correct value by hand, using the IRS' 1040 tax tables. If I had not found this understatement of Federal taxes due, I would be facing future IRS penalties. I will never use TurboTax Deluxe again. If the company cannot do this simple calculation, how can one trust its merit on more complicated calculations? Just a question!

Turbo Tax 2009 Premier Disk would not install. The reason it gave was that my computer required NET 3.5 Service Pack 1 Framework from Microsoft. The disk guided me through what was to be the install, but it wouldn't work. After hours on the phone with "Ann" representing Turbo Tax from the Philippines, she offered to give me a "voucher code" so I could do my return at their online service and not on my computers.

When I didn't want to do this, she referred me to Microsoft and gave me the number to call. (They had been experiencing problems with this). Initially, through the Microsoft number I was given, I only got an automated system that referred me to Toshiba since my operating system came installed on my computer rather than me purchasing it outright as a separate package. When Toshiba couldn't solve the problem and even tried using filehippo to get the Microsoft program Turbo Tax said it required, they referred me back to Microsoft with instructions on how to discuss the matter with them so they would be willing to help because it appeared to be an operating system problem. The first person I spoke with took control of my computer to work through the necessary downloads (another person from the Philippines).

After many more hiurs on the phone with no satisfactory results, he said he would have a "Level 2" person contact me within an hour. A little later than that, I received a call. When I answered the phone within three rings, they had already hung up. This happened at least twice. I received an email saying the designated time was "noon" that I had chosen to speak with them. When I attempted to respond to the email, it wouldn't go through to that address. I contacted Microsoft through their website requesting a qualified technical person and received a response to go to their online support services, and if that didn't help, to call the number back.

After the work yesterday with Microsoft and later running McAfee on my computer and another optimizer program, my computer is at the point of being almost non-functional, not more optimal. With my taxes due, I am in the process of transferring my data to an external hard drive so I can "borrow" my mother-in-law's computer to complete my returns. I will most likely have to purchase a new computer. Based on the experience I've had and the lack of knowledgeable support from Microsoft, I have doubts that I will purchase a Microsoft based computer. Apple can't be any worse than what I have experienced with my Microsoft products over the years. I have also used Turbo Tax for years, but again will be hesitant in ever using it again with the problems I've experienced and the days I've wasted because they sent a program out that they knew was defective. My computer is practically non-functional and I will most likely need to replace it with a new laptop. I lost my job last week and need my computer for job search and training.

I filed my 2009 federal and state tax return on 1-28-2010 using TurboTax software installed on my iMac. TurboTax calculated that I would receive a $342 refund. On 4-5-2010, I received a letter from WI State informing me that my 2009 taxes were corrected so that I would now owe WI State $364. I went back and verified my returns for 2009 and discovered that TurboTax had in fact made a $364 error when calculating my 2009 tax return.

I have used Turbotax products for years. I have never been successful downloading update information to my PC (now use Mac), but have been satisfied with the update CD. In previous years, the CD could be ordered on line. This year it was mandatory to use a phone system. The system is suppose to confirm your order via e-mail. I have attempted to order this CD twice. I did not receive a confirmation e-mail in either case and I have not received the final update CD (released March 25, 2010. The online tool to ask questions was not helpful and I tried calling the support center.

Needless to say, I had to repeat all information at least 3 times and they were completely unable to help in any way. Rather than admitting they could not assist, the operator (Martha) just repeated the same questions. I understand why updates are necessary and by nature last minute, but the current method of order entry, order confirmation, and tech support is so poor, I have to question the quality of the entire product line.

TurboTax Deluxe 2009 has had many install/update issues. I have had to re-install, repair and re-update multiple times, only to end up at the same result. Either a 5639 or 5640 error or worse, a critical application error and it needs to close. The latest was simply checking on my e-file status. I hate dealing with this crap when I have real work to do. Kiss that guarantee goodbye if they can't even make the software work properly.

I used this tax program in the past and never had problems like I had this year. My wife and I file our returns jointly. I am retired Military and Federal excepted service employee. My wife is a registered nurse and works for a hospital in Philadelphia, Pennsylvania. All her income is earned in PA. I work as a Real Estate Associate in New Jersey. I have been out on sick leave and although I did not earn any income I did incur some size able mandatory bills that are associated with Real Estate. The tax program said that there were changes for this year and I had to file three (3) returns, Federal, New Jersey and PA. The tax program kept entering my retirement income into the PA return and I could not get it right. I ran the tax checks and fixed what it said had to be fixed.

Finally it said we did not owe any money and would not get any refund even though my wife paid $2924.21 in local tax to Philadelphia, and $512.94 in PA state tax. In recent years, the monies paid to PA was part of a reciprocal agreement between PA and NJ and we would get a refund on our NJ return. This year, we now owe New Jersey $679 and I have doubts our Federal return. We would always get a CD in the mail to load the tax program this year, they said it was free, but you had to pay when you filed. I don't see how they can say it is free. It is the same only they don't have to pay to create a lot of CD's. Well right or wrong my taxes are filed in time.

Why is Turbo Tax Deluxe like a bar of Dial soap? Both have been discontented without any notice on the label. Where a bar of Dial was once a slightly rounded rectangular shape, it now has a great hollow where soap used to be. Outside wrapper is unchanged. I have purchased and used TT Deluxe for over 15 years. Until the 2009 edition, it took care of Schedule D and had an override entry feature. It no longer does Schedule D and I have not been able to find the override entry feature. No indication on the TT packaging that it has been discontinued. Since I would not trust the software to prepare any sort of final return, I use it to get a close approximation and prepare the extension form. There are workarounds for the Schedule D deletion. Nonetheless, I feel cheated. A rather slimy way to do business.

In 2007, TurboTax online version decided my military retirement income was not taxable. I got a bill from the IRS in Sept 2009 for $6,500.00. I have spent numerous hours on the phone with several agents from TurboTax, including Bob in CA, Office of the President. I filed a claim in small claims court, mailed them the summons which they ignored, tried to mail it to the address in AZ that they gave me, and had that returned un-served because they told the sheriff it needed to go to Delaware. Bob's answer was just to drop the suit, consumers never win and we are too big a corporation.

I just received another bill for 2008, $6,010.00 because TurboTax did the same thing in 2008. You can't sue them, they keep sending you to different addresses to serve the summons, and you get no answers except you messed up. Someone tells me how to start a class action suit against these ****. The only answer I got from them is that the data I imported from 2006 was wrong which messed up my 2007 taxes. Thing is I didn't use TurboTax in 2006, I used Liberty. How can they import anything that doesn't exist?

Turbo Tax for 2009 for business that includes S Corporation has the wrong dates for when quarterly estimated payments are made. The dates listed are for personal estimated payments. Turbo Tax says that the money paid for estimated tax payments (FICA, SS, etc) is to be totally refunded to us. There is no way that is possible. Have emailed and searched for answers on their site but cannot find an answer to the problem. No way to call or contact.

I now have to hire someone to rectify this problem. Cannot file personal taxes until this is resolved. I have Turbo Tax for about 8 years both personally and professionally and will not purchase it again! Hours of aggravation trying to figure out if I had made a mistake or if it was Turbo Tax. Could be in great trouble if I had really believed the Turbo Tax refund amount.

Audited by South Carolina Dept of Revenue. They indicated an error in the tax return. Intuit's TurboTax Deluxe State software for South Carolina for tax year 2008 does not properly handle from SC1040, lines 48a, 48b and 48c (retirement deduction). According to SCDoR, at least one of the three lines must have an amount of zero. Audit by state of South Carolina resulted in notice of adjustment requiring taxpayer to pay an additional $952.

I have the same problem as others with errors in state program resulting in tax balance. No way to reach TurboTax to resolve matter.

I could not contact anyone at Turbo Tax! I have used Turbo Tax the previous 7 years without problems. However, this year may have problems, i.e. when trying to e-file, it tells me I am not online which I absolutely was! It happened many times. Also, when I asked for it to audit my input, it would not do so. It would not reflect my W-2 amount even though it was correctly inputted.

Also, even though I had purchased the deluxe model with state tax included, they charged me again for the state tax which is supposed to be included! After they charged me for the state tax again, I still could not e-file even though they showed the deduction for the charge. After reading the problems others have had, you can be assured I will not use Turbo Tax again! They need to be reported to the BBB.

I have used this product for the past 5 years with no problems. Used the 2009 Delux version, and when I completed my input, a window pops up and asks me to wait while it determines which of the needed forms are available. After a long wait, it gave the list of unavailable forms... everything I'd just filled out! Said they would be available soon, and I should email TurboTax, so they could let me know when the forms were available. Funny to me, that at IRS.gov, the forms are all there for download!! Since I don't want to take a chance of my return being late, I'll use the IRS forms and fill them out myself. I'll chalk the $50.00 lost up to experience, and won't take that chance again.

Don't buy a TurboTax product from Intuit online. I purchased the Premier version of TurboTax online, tried to download it, and it came with a virus. Luckily my anti-virus software caught the infected file and removed it. However, the TurboTax product would not download without the virus. When I tried to call Intuit, the number on the web page is not connected.

I finally found a number after repeatedly going through a maze of 'contact us' locations. Then I waited for a representative. It took several minutes for a person to answer the phone. Pamil is the name he gave. I explained the issue and asked for a refund. He said he had the information on my purchase and he would process a refund. After a bit, he said that I had already received a refund. I asked for the confirmation number, and stated that I didn't believe him. No one had been asked to process a refund, and I doubted that the system did it by itself. Then he said that it was too soon to get a refund; it hadn't been five minutes. I should call back. I told him that was quite inconvenient. Intuit would gladly take my money and provide a virus along with it, but wouldn't give a refund?

Why did I need to call back? He said, "We haven't received your invoice." "Really," I said, "you just indicated that you had my information. How can that be the case if you haven't received my invoice? Why should I have to wait and call back?" Why couldn't they call me when there was verification that the refund was complete? Pamil, stated that they can't do that. I would have to call back. I asked to speak to his supervisor, was put on hold with terrible music. After 1 minute or 2, a phone started to ring. It rang more than 15 times, went to an answering machine that said "leave a name and number". Right, I left a message indicating that I had no reason to believe that they would call back, that Intuit's service was very poor, and I would spread the word. I'm out $76.

We have a problem. We buy this year after year. It screwed up my taxes. We had a real mess. We will buy no more! I'm out $75.00, and they said they would take care of it. Liars. They did not. Shame on you. I am a senior citizen.

Turbo Tax 2009 Delux version. Software bug: I have 58 short term trades in Schedule D ATM form. But only 50 trades will registered in Schedule D1 form. So the calculation for Schedule D is totally wrong. It appears that Schedule D1 form has a 50 items limit for short-term. It is frustrating for me that I can't override Turbo Tax on this error. I have to wait for them to fix the software error.

I purchased the Turbo Tax Deluxe ( auto re-new from year 2008). I loaded this CD after the company's 60 day return policy. I cannot get the company to respond to requests for help on the internet. I already paid $63.55, and I can't get the CD to work, after all suggested fixes! I want to pay Fed/State taxes by April 15th!

I filed my taxes with Turbo Tax Online and it said that both my state and federal forms were accepted. When I checked again two days later, it then said that my federal was rejected for reasons of year of birth and AGI reported. I had to go back in and fix the errors that I hadn't made in the first place. They guaranteed that people should receive their refunds in 8-15 days. What a joke.

I received my state refund about a month later and I still have not received my federal refund. I paid for them to have the payment deducted from my taxes. I filed my taxes on 2/18/2010. What about the guarantee that they offer? Can someone please tell me how I can get some of my money back for filing with them? This seems to be some sort of false advertisement. I, just like other people, have bills to pay and have promised creditors payment as soon as my taxes were received. I have been stressed as to whether or not my taxes were done right and if indeed I will receive the promised amount seeing as though I did not receive my refund in the time that was guaranteed and the trouble I went through to get my return to be accepted.

Like some of the other users, I have used Turbo Tax for 5 years. This year, I entered my data, and when I went to eFile, the program asked me for "one more thing" it wanted the wages from my W2 box 1. I entered the number and hit sent. As soon as I hit sent, it doubled my income and suddenly my refund went to a great big red I owe screen. I also tried to call Turbo Tax. Good luck, you have to submit a problem first on the website and get an incident number. Eventually, I talked to a person and she said, this is the first she has heard of this and offered no help. She told me I may need to file an amended form and offered no assistance. Turbo Tax will not be in my future!

I have used TurboTax for years. This year, in order to file a 1041 form for a trust, I used TT for Business, devoting many hours to filling in all the forms, having been warned by others not to attempt downloading. Having finished the Federal return, I decided to buy and download the state form. The instant this was done (as I attempted to move to the next screen) all of my previous work vanished, to be replaced with a 510 error message. The pleasant TurboTax phone representative was completely clueless and could only tell me that I would have to start all over again, that the file (although still in the computer) could never be retrieved. At least, she agreed to refund the cost of the state program. TurboTax? Never again.

Using Turbo Tax made an error in calculation on my State Taxes and I checked my input data twice to see if I needed change anything. I could not find any errors on my part. The amount of return they calculated was ridiculous. I attempted to get help from the support avenues but when I did get through to a Robert **, his first question was, what level of service did I use and then directed me to the Print File menu. His page promptly disappeared and that was that. It is upsetting that Turbo Tax is so unhelpful and when they are in error, there is no recourse or support. I am filing my taxes but with the help of an account. I plan to write to the AG here in NY and the BBB.

I have been using Turbo Tax (Intuit) for over 5 years and I have never had a problem until now. I was reminded to renew and purchase the Premier edition in Oct 2009. I promptly received a hard copy, but didn't install it until I had tax data. I don't recall any serious issues with the installation, but almost immediately I noticed that the program would "crash" (shut down and/or start the Turbo Tax web page) unexpectedly and for no obvious reason. This happened when I tried to import data, transfer data from last year or even when I tried to input data into a field and press "continue". I called Turbo Tax in February and explained the problem. I updated the program, uninstalled and re-installed the program and finally I was given a "fresh" version downloaded for free.

The problem persisted and I finally learned to "save" my data after every input, but the program still crash when trying to run a re-check or when it tells me to go back and correct errors. Ultimately, I did finish and was able to print and save a complete Fed and State tax return. I did not eFile with TurboTax and I was not happy with the whole concept of completing my return "online" since I don't trust anyone with the security of my financial data.

After a 15-minute online wait, I was able to establish a live chat with a Turbo Tax tech who was very apologetic, but who was unable to come up with any fix to this persistent problem. Ultimately, I was given a full refund of my $89 purchase price and their sympathy that this was happening. Like I said, I am a loyal Turbo Tax user and I love the product when it works! I don't know if I will use Turbo Tax 2010 unless and until someone acknowledges the problems inherent in the current version and is confident that these issues have been resolved.

I just discovered this excellent site. My problem has been dealt with, but I think it's useful to pass my experience on. I completed my 2008 return and pressed the button to e-file and give permission to IRS to take the money due from my checking account. Several weeks later, the funds were still in my account so I called the IRS. They had never received my return and I later received a bill for back taxes, interest and penalty from IRS and State. Turbo Tax said they had no responsibility, and that I should have checked my email for confirmation a few days after submitting the return. I had failed to do that in my exuberance at filing the return a day before it was due. I think TT should have a program in place to check the electronic filing and notify the user. Buyer beware.

TurboTax did not register the $22,000 in college tuition and fees we paid in 2009. TurboTax did not ask us about or report college tuition or fees we paid, a simple deduction of over $22,000

I used Turbo Tax online to file my 2009 return. The program loop me back to buy the audit defense option ($39.99) twice. I buy the first time, I was very unease to click the second time. But the computer screen wrote " Please click, you will not be charged twice". But they charged me twice (each time $39.99). I called Turbo Tax customer service. After 20 minutes of hold, they told me Audit Defense is another company (which I never aware, it is part of Turbo Tax on line program). They want me to call another 800 phone. I am in endless loop. They are not honest. It is cheating.

TurboTax Basic has a defect in it. It would not allow me to file electronically even after spending hours to follow up on all suggestions for fixes. In this forum, I found that others had the same experience as me. Intuit ought to be embarrassed for selling a defective product on the basis of a deceptive selling point and not warning users not having a fix for what is really a simple problem. Shame on you Intuit and shame on me for buying your product. Worst of all, you publish no email or telephone number to contact a company representative so that you might learn first-hand what bugs exist in your software.

I am now hoping that the IRS and Massachusetts Dept of Revenue will see the problem and reject my return so I can fix it properly (but with what though?) TT will simply file a bad one again? How long does an amended return take? When will I get my refund? Thanks a lot, TurboTax! I won't be using you anymore.

This year, I decided to use TurboTax instead of my accountant. I thought I would save money. Well, I filled out info for Federal, got to the end, put in my credit card info, briefly saw the 1040 filled out, saw an error on capital loss line(I know I put in the correct info.), and then quickly saved and logged out. I did not complete the transaction and did not continue to finalize the e-file.

Next thing I know, I have an email from TurboTax showing my credit card was charged. I filled out the more expensive version as I had capital loss. I also requested the legal representation at an additional cost ($39). I immediately called the number given on the website and got someone in India I could barely understand. He told me he couldn't do anything and gave me another number. I called that number, but they were closed. I called the next day and got a woman who tried to help me. After about an hour, the problem could not be fixed.

Totally frustrated, I asked if I could just get my money back in full. She said yes. I did get a partial refund but did not get the $39 back that was for legal representation. I called and got India again. They told me I would have to call this other number they gave me. That number was incorrect, and there wasn't any answer. I called my credit card company, and I'm disputing the charge. I went back to my accountant and ended up spending less than I would have paid for TurboTax, got my forms back in two days, signed, back to accountant, and e-filed. A lesson learned: Don't use TurboTax!

I last used Turbo Tax for '06 taxes and never had a problem. This time, I ran into all kinds of trouble. Their free help screens are useless as well. My first problem occurred when I mistakenly checked a box in my federal return. I couldn't uncheck it and because of that, I was required to answer subsequent questions that did not apply to me. I looped through the software numerous times to no avail. Finally, I decided to move on to my state taxes.

My state return worked without a problem--which is curious since the information in my federal return is applicable to my state return. But before filing, I had to fix my federal return. Turbo Tax informed me of the need to fix my federal return after I had already paid for their services! I had to loop through the fed software a number of times before both returns could be e-filed. But I had no idea what I had done to solve the federal problem leaving me with an unsettling doubt as to the validity of returns.

I found out the next day that my state return had been rejected. No problem with the fed return that had given me all the problems. Turbo tax indicated the problem vaguely but did not direct me to the area I had to fix. The software said it would help me through it step-by-step but instead, I was looped through two pages--one that indicated there was a problem and one that had me "Continue" which put me back at the first page. Eventually, I was able to find the area of the software where I thought the software was and reentered some information. I e-filed the state return again and so far, it's accepted. I'll be holding my breath until I see my refund in the bank--still not confident of return accuracy.

I would guess I spent at least two hours longer than necessary trying to figure out Turbo's software. It was very glitchy and there was no one to talk to about it even after having paid for it. There was no way I was going to pay any extra money to talk to someone either. For the time I spent using Turbo, I could have hired a tax preparer and saved myself a lot of anguish. It made me mad as hell that I had to spend my valuable time messing around with an inferior product with a totally useless help system.

Just prior to e-filing 2009 TurboTax asked for my wife's employer box one amount and the work address. I entered that information and it said all ready to go and I sent the form to the IRS. I noticed that rather than a refund I now owed a considerable amount of money. TurboTax had doubled my wife's income! The support at TurboTax is horrendous. I could not reach a person. At least they have a web page on their site admitting the bug, but they have no fix. The IRS now thinks I owe them quite a lot of money. Since TurboTax won't help, I must keep calling the IRS until they say they have processed the form (from 3-10 weeks) and then file an amended 1040X by mail.

I used 2009 Turbo Tax Deluxe to do my son and mother's Federal taxes. Once the information is input for the Federal, TT uses that to do the state taxes. Both my son and mother got a letter from Indiana State Dept of Revenue saying their returns were incorrect. There is no live person at TT to talkto so how do you resolve this issue? I paid money to have TT do my taxes wrong?

The first return I filed was rejected because the AGI I had to enter for ID purposes was rejected as incorrect. They have my name, address, SSN, phone #, etc., so why in hell do they need last year's AGI or a PIN for ID anyway? TT has no provision in their FAQ's or support for verifying or correcting that. I spent hours trying to get it fixed through TT, to no avail.

I called IRS, got a PIN from them and re-submitted. No reply from IRS for a couple weeks, so I called today. The original AGI I sent was correct, and the re-submission with the PIN never got to them. I tried to re-install TT today and got an error saying I needed to download a .NET fix, which I did. After two tries, TT still says it can't install until I get the .NET fix. I'm going to try getting a refund from Walmart, re-file manually and put TT on my ** list for good.

The Turbotax Deluxe did not upload. I have used the program in the past without any problems. This year, it is different. I have spent a total of 98 minutes on the phone without ever getting a response. I also sent an e mail and this was also not answered.

With a supposed brand name and numerous commercials, you would think that the company would have a "working" help desk on hand. I will not use this product again and will advise anyone that I know about the inferior service provided.

There is a huge error in their software. I entered my long-term capital gains and instead of calculating the amount at 15%, the program calculates it at 28% as ordinary income. I called the "hotline" (yeah, what a joke) and was placed on hold for over 20 minutes. The idiot that finally answered said, "Only 20 minutes? It is usually much longer than that!" When I explained the issue to him, his response was, "Well, do you want your money back?" This program is a joke.

I e-filed two returns on Turbo Tax. When filing a third return, an error message pops up and says I have filed 5 returns. This was, of course, after it had taken the $19.95 charge for the return. The tech support kept me on the line for an hour before telling me there was nothing they could do, that I would have to paper file the return or go elsewhere. I did go elsewhere. I lodged a complaint with the Better Business Bureau. That is $82.95 for the product and the credit card charge for a return that was never filed.

TurboTax prepared my 2009 Fed/State Income Tax (and for the past 12 years). An error was made involving Form 1040 line 20 Document(Earlier Year Lump Sum) to be used on 2009 Return. They used incorrect 2008 Lump Sum document (in fact , there was no Lump Sum Report with our 2008 Return). The 2009 Lump Sum Social Security Worksheet shows a -$29361 Lump Sum on Line 19. I mailed our 2009 fed and state returns about June 2010.They showed an overpayment and refund due of $4433 on Federal and $2123 on California.

It took me some time to figure out what happened, in fact yesterday was spent with my broker who is a CPA, and we agreed that TurboTax had made the error. My dilemma is trying to talk to a person at TurboTax. I did get an audience with Ask Tina, a question/reply e-mail conversation and that is where it stands. My unhappiness is that I didn't realize that they had made the error which will produce refunds from Fed and State. Then I will have to get correct returns from TurboTax and pay what I owe. This is embarrassing. The real question is why I can't talk to a real person on the telephone. I completed my question and answer conversation with e-mail Tina last night. This is a problem that someone could have avoided. I am just waiting for an answer from TT.

Attention all TurboTax customers: I have spent a total of 10 hours online, 3 hours on the phone, and was transferred from country to country and department to department. I submitted numerous complaints. After an "agent" told me he was duplicating my returns and needed to connect onto my computer and view my personal information, I called to request a supervisor. I spoke to 3 of them, a total of 5 reps, and got hung up on.

I still don't know if my personal information is secure, and who has it. I still have no idea why my return is over $644.00 short or why TurboTax software doesn't recognize that NYC has a separate tax that you must pay. I was finally able to get the address of the Office of the President of TurboTax. I will be sending him copies of all my conversations, as well as a copy of the 2 hours worth of conversations with their terrible customer service reps/agents/supervisors (yes I taped them because I'm concerned about my identity).

After TurboTax guaranteed me no errors, returns are accepted by the government, and $675.00 will be deposited into my account, I guaranteed that money to someone else, only to come to show I received only $30.61. TurboTax software didn't add on the NYC tax, even though I submitted returns on a NYC form. My address and school district is also NYC. The uncertified, unlicensed agent tried to connect to my computer to view my personal info. I got so scared it was a hacker. I called the bank to freeze my accounts.

I purchased this program around February 20, 2000. I have used Turbo Tax programs for 4 years. The last time, I did not use the Deluxe, and I certainly expected to get at least as good a result this time, but I am very unhappy with it, as this program will not install. I purchased the program at Office Max in Rocky River, OH.

I used them to file my SC State taxes this year in January and have not received my refund. I should have received it in three weeks. No damage resulted. They just misrepresent what they do. Last year, I used Tax Act and had my refund in 14 days.

This is my 4th day of dealing with loading updates. I have restarted, restored, downloaded until my teeth ache. I could have simply taken the paper forms and been done days ago. Their support consists of a maze of recorded messages and download sites, none of which have worked. I'm not sure if I could sue for mental pain and anguish, but certainly feel like it. I finally did get a number for support that would be answered by a real person and have now been waiting and listening how important I am to them for 25 minutes and my cell will die before they answer. Support is non-existent, and the product sucks.

I filed my 2009 Tax Return on March 1, 2001. Today, I get an email stating that my AGI and/or pin got rejected from my Federal Tax return. The return is $11.00. On my State of Maine return, it's $0.00. And for no return on my Maine State Return, you charge me $27.95. Thanks for nothing. For $11.00 on my Federal Return, I could care less about fixing the rejection.

On 3/2/10, I bought a 2009 tax prep software Turbotax at Costco and because of all the issues raised on this site, I first read the box it came in, examined the "requirements" section on the box side and went to the support site listed thereon. Then, I read that my computer better have .Net Framework 3.5 sp1 or Turbotax will load it into my computer. I have it already on my computer so I don't think I'll have any issues.

I am unable to install TurboTax on my Desk PC with Windows Vista because of conflict with windows file (I tried uninstalling the file and it still would not install). I tried it on my laptop with Windows XP and had the same problem. My conclusion: TurboTax is neither fast nor easy. I wasted better than a half day on this problem. The economic loss was the 49 dollars I paid for the program and my loss of time when I could have been doing something more constructive.

I filed my taxes on 2/16. They said direct deposit on 2/26; there was no money so I called IRS refund line and they said by the 3/9 turbo tax states direct deposit within 8 to 14 days. Baloney.

I purchased the TurboTax Business version at Costco in February 2010, after successfully using this product for the past four years. This year after I entered my data, I noticed that the amount owed kept shifting even though I had not changed any numbers, and when I erased numbers, the amount did not return to where it had been previously.

Then I tried to enter my SEP for this year and it kept increasing the amount of tax that I owe. I know this can not be the case and no matter how hard I tried I could not get the program to respond correctly. I called the company and was on hold for over an hour the first time, then after speaking with someone who obviously did not know anything, I was transferred and kept on hold for another hour.

When I did get someone, they did not listen to what I said, and kept telling me to do what I just told them that I had already done. After two hours of going around and around they told me to re-enter all my data, and never admitted there is an obvious bug in the system. I have several advanced degrees and do not appreciate being treated like a moron, it really felt like I was being Toyota-ized.

I was able to get the TurboTax technical support people to admit that there is a bug in their Premier version for investments. A schedule requires that the total sales value of all transactions are added up; if this exceeds a certain value, the TurboTax software will go berserk, take hours to run, give you misleading messages, and not allow you to efile. So if you have a lot of investment transactions with TurboTax and it suddenly acts suspiciously, then you have just bought the farm.

Hopefully, TurboTax will fix this 1950's type limitation built into their software now that they have told me that it exists. Note that they didn't warn me that this limitation exists, nor will they tell that it exists if you ask. You will waste countless hours of your time and have to physically print out and mail in your return.

TurboTax Basic made incorrect assumptions that resulted in my taxes being incorrectly filed. The good news is that the IRS "rejected" my e-file return. I spent a few hours, much of it on hold, trying to call the IRS or Social Security. And I think I have everything fixed.

The Turbotax software assumed that because both my husband and I collected social security that we both had received a $250 economic recovery check from the economic stimulus bill. This question was never directly asked in the TurboTax interview. As it happens, my husband did not receive the $250 check. He still works, and he got his $250 in payroll tax deductions. This probably is not an unusual circumstance, so there is really no excuse for assuming that we both got a check.

Anyway, TurboTax figured our taxes incorrectly. We actually owed less money after I corrected their mistake. I am glad I e-filed, since the IRS software caught their mistake right away. But I sent in a check for the wrong amount, and I'm sure there will be a wait to get my $250 back.

This software program would not load. I've used TurboTax for over 10 years. This year is the first time I've had problems. I called and tried to get help, but this is too much work. I hate to pay good money just to be given one headache after another with this program. What a waste!

I bought the 2009 TurboTax Deluxe at Costco. The software installed itself correctly on my PC with Windows XP. I completed both the Fed and the CA returns, saved them but did not print or e-filled them. I returned the next day to continue the various reviews and finalization when troubles started! TurboTax refused to recognize the saved file *.tax2009. Each time I requested to continue, TurboTax would shut down without warning. It only allowed me to start a new tax return. Using "Add/Remove Software," I attempted to repair TurboTax. Repairing failed. I was advised that my \Microsoft.NET\framework\v2.0 was not compatible with TurboTax. This is not correct because TurboTax uses .NET v3.5 SP1 which is included on the TurboTax CD.

I uninstalled and reinstalled TurboTax, allowed it to download the lasted revisions, started a new return, completed this return and requested to proceed with the CA return. TurboTax advised that it needed to download the CA forms and their revisions, that it would shut down TurboTax and restart it at the point I left off at. ***! It again failed to recognize the saved file *.tax2009 and shut down without warning. It only permitted me to start a new return. I then decided to install the program on my backup computer also with Windows XP whose latest .Net framework version is 2.0.50727.

While installing TurboTax , it announced that it needs version 3.5 SP1, included on the TurboTax CD. I agreed to have it installed. Of course, the installation failed while getting latest updates so I followed their recommendations and downloaded their 78 MB w_perrelsuperpatch_ttax_2009.09.0100.exe file. Executing the software error 1335 occurred. I bit the bullet, returned to my main computer, uninstalled and reinstalled TurboTax, completed the Fed return, verified its correctness, saved it as a pdf, printed it and requested to continue with the CA return.

Of course, the only option TurboTax offered it to download the forms, shut down and restart. I agreed, same problems occurred but rather than starting a new Fed return, I started a new CA return, manually inputting the Fed data. This workaround worked. It should be noted that I sought TurboTax online help but received absolutely none. So buyer beware!

I bought the 2009 TurboTax Deluxe at Costco. The software installed itself correctly on my PC with Windows XP, I completed both the Fed and the CA returns, saved them but did not print or e-filled them. I returned the next day to continue the various reviews and finalization when troubles started!

TurboTax refused to recognize the saved file .tax2009. Each time I requested to continue, TurboTax would shut down without warning. It only allowed me to start a new tax return. Using "Add/Remove Software", I attempted to repair TurboTax. Repair failed, I was advised that my Microsoft.NET framework v2.0 was not compatible with TurboTax. This is not correct because TurboTax uses .NET v3.5 SP1 which is included on the TurboTax CD.

I uninstalled and reinstalled TurboTax, allowed it to download the lasted revisions, started a new return, completed this return and requested to proceed with the CA return. TurboTax advised that it needed to download the CA forms and their revisions, that it would shut down TurboTax and restart it at the point I left off at. ***! It again failed to recognize the saved file *.tax2009 and shut down without warning. It only permitted me to start a new return.

I then decide to install the program on my backup computer also with Windows XP whose latest .Net framework version is 2.0.50727. While installing TurboTax , it announced that it needs version 3.5 SP1, included on the TurboTax CD. I agreed to have it installed. Of course the installation failed while getting latest updates, so I followed their recommendations and downloaded their 78 MB superpatch tax 2009.09.0100.exe file. Executing the software error 1335 occurred.

I bit the bullet, returned to my main computer, uninstalled and reinstalled TurboTax, completed the Fed return, verified its correctness, saved it as a pdf, printed it and requested to continue with the CA return. Of course the only option TurboTax offered is to download the forms, shut down and restart. I agreed, same problems occurred, but rather than starting a new Fed return, I started a new CA return, manually inputting the Fed data. This workaround worked. It should be noted that I sought TurboTax online help bit received absolutely none. So buyer beware! I wasted 20 hours of my time

This is a big no-care corporation, I guess. I paid $21.00 through TurboTax to e-file my money to my checking account. TurboTax did my calculations wrong, and I paid $54.00 for the disc. By the way, I have to do my state over again and mail it in. So I lost all the way around,.I hope both of you go out of business and I will never ever buy TurboTax again, and yes I called them, and got nowhere.

I had filed my income tax. I paid them with Visa, then received my refund from the federal. When I went to file a second income tax for my sister, the form called for an update on our Visa. Then I couldn't get an address to file a second income tax. I would only bring up my forms. I was informed to consult with Tina to no avail, then I tried the community address, also no help.

I had no problems with TurboTax Premier in 2007/8 for a return with many (about 2,000) investment transactions. In 2009, 260 of these looked like possible duplicate entries to Turbotax, and it wanted to check them in the Error-Check step, the last section of preparing your federal return in TurboTax. However, there is some problem in the way TurboTax has coded the software for this duplicate transaction checking routine, and once you click on one entry, the computer goes into a calculate loop (my laptop's CPU and memory meters peg at 99%) and stays there.

My laptop has dual CPUs, 2 GB of DRAM, plenty of free disk space, and a huge swap file space just to make sure. It can handle the software for every other part of the return fine, so it is just this one feature that has a bug. I worked with two people at TurboTax, Taryn and Sarah, on this over live chat to get them to report this as a bug for them to fix. But they refused to do it, blaming me for it, even though everything they told me to try did not work. So even if they have a known bug, they will not step up and address it. They will just blow it off.

Just before transmitting my 2009 federal income tax return, TurboTax asked me to complete line 1 of my w-2. This is the line that contains gross income, etc. I had already entered this information, but re-entered it anyway, because I thought it didn't "take" the first time. After successfully transmitting my return, I discovered that my income had doubled! Instead of getting a refund, I now owed 4 times more than I was getting back. I had to file an amended (1040X) to straighten things out.

I have used Turbo Tax for about 5 years, with no problems. This year, it was a different story. No matter what I do or change, my federal taxes are rejected, because of a schedule M problem, which Turbo Tax completely did not cover in the interview questions. I talked to 3 different customer support people. One said there was a fix coming out on Feb 25th, but only to correct the interview questions. Another had me deleting forms right and left. Now, my return is such a mess. I don't even know what I should have, and of course it is still rejected.The third girl said they have a problem, and haven't got a clue how to fix it.

Just where does that leave us, who are just trying to file a simple return. I'll tell you we're about $100.00 out, with the time you add up the cost of the program, and the "free" filing cost. It cost me a lot of sleepless nights, and I still have not received my refund yet, with bills waiting to be paid. I will never buy this product again, and I hope everyone else follows suit. I am looking at filing online now. I hope I don't have any more problems, because of the Turbo Tax attempts.

PS to my complaint a minute ago: Can find no snail-mail address on Turbotax website or product box or via Google, so impossible to reach them via snail mail, email, phone or semaphore.

TurboTax worked fine until just before e-filing. It said, "Form 1099-R (OPM) Simplified Method annuity starting date should be later than 7/1/86. Simplified Method line 2 (in box): June 1, 1987." But it is later! The attempts to fix failed. I could not file online. The tax return was quite OK on printout, so I will file that. I wait weeks longer, so I didn't need the $59 TurboTax. I could not reach TurboTax forum or company via their website, which kept telling me my password was wrong.

Retrieving password from email repeatedly destroyed Turbotax form in which their temporary password was supposed to go. I could not bypass this block to compute and print state tax at all. TurboTax kept warning about minimum distribution from IRA, which was 100% irrelevant. And it's impossible to print any intermediate pages en route to final form. A user gave that phone number, which I found is an insurance company.

i usually use TurboTax, but this year for 2009, I entered all my figures and expected TurboTax to do the thing. Well, on line 5 of the state return, they did not! I had it filed, and I paid $21.00 to do this. Now, the state of IL said it is wrong and I get no refund! Shame on TurboTax. I had relied on them. So next year, I will not be buying it!

I bought the software at Costco and there is no loading instructions. I used to put the CD in the A drive and it would load right on to my computer desktop. That does not happen with the 2009 Turbo Tax?

TurboTax 2009 Deluxe does not handle solar deductions correctly. It states that solar equipment installed in 2009 cannot be deducted until the 2010 tax return. Form 5695 for 2009 says that it can be deducted on your 2009 taxes. Are they coming out with a fix? I could have made a mistake that would have cost me.

I just have to say I originally posted my complaint onto this site a few weeks ago. I tried to download the CD and could not due to the error message that so many others are getting. I saved this site as a favorite and I periodically check back time to time and I see this Turbo Tax situation is a mess for so many others. What a rip off.

I wanted to say my story has a happy ending (for me anyway). I returned Turbo Tax's worthless product to Wal-Mart and bought H&R Block's version. Download was perfect. Wow, no error messages! Filed my taxes and got my refund within a couple of weeks. No problems. I wanted to spread the word. Do not waste your money on turbo tax! I'm telling everyone I know. And I will always purchase H&R Block's product and I hope Turbo Tax goes out of business. What a nightmare.

I purchased the TurboTax 2009 Deluxe edition. I have used TurboTax for 2 years before now. The only complaints I had in the past were: download time for updates (I have a Dial-up system - 5 1/2 hours), and last year the state updates didn't work so they sent me an updated disc. This year, I experienced the same download time for the federal updates and managed to get my federal return completed. I then went to start my state return.

The state download didn't work. TurboTax acknowledged this and said a patch would be available no later than February 15th. There was no patch on February 15th, and there is none to date. The program goes into a loop with errors and "send error report" which upon completion cannot be sent either. There is a phone number to call to step you through the needed procedures to get your state loaded. Upon calling this number, a canned message replied with steps to do, which were no different than what I had already done many times, always with the same result, "searching for solution", and the solution was never found. It just began to update again and went into a loop.

Last year, with the same update problems with the state return, I called (there was a number for help then), and they sent me a new disc. That worked. This year, along with their useless instructions, there is a note that says "state update CDs are no longer being sent". So what do I do now? I paid $54.99 for this problem and am no longer certain that the federal is done correctly. And, I have no state return.

P.S. Today, I tried to access the program and a message came up saying I must reinstall TurboTax 2009 because there is a signature error. I cannot access my federal return, or any of the information I provided to them to prepare the federal return. And, I have no state return. Luckily, I did print one copy of the federal return, so I can figure my state from that. If there is anything you can do to help me it would be so appreciated. Thank you for your time.

Virginia state tax calculations are ridiculous. There has been lack of any response to complaint. I have to file paper calculations.

My daughter paid her own college education expenses in 2009. She is claimed as a dependent on my tax return and it was clearly marked on her return that she was claimed as a dependent on someone else's return. However, TurboTax 2009 calculated that she qualified for the American Opportunity Credit adding nearly $1100 to her tax refund. I carefully read the qualifying instructions and they were very clear that she does not qualify for that credit if she was claimed as a dependent on someone else's return. I deleted the education expenses and entered them again thinking I must have made a mistake, but I got the same results. I searched the internet for more information and I happened upon the Consumer Complaint site.

Subsequently, I purchased H&R Block tax preparation software and in the first run-through, the software advised that she does not qualify for the credit. If you are doing your taxes using Turbo Tax 2009, please double and triple check the results. Wait a few days before filing, check for updates often. Ask a tax professional. H&R Block tax software comes with 1 free consultation, TurboTax does not. If I had not double checked the Turbo Tax information, the likelihood of being audited would have been very high.

I bought Turbo Tax at Staples. I guess I was lucky it installed OK. I did my taxes, got my state taxes installed, got through most of it, but in our state we have to prove that we had health insurance. No problem. I have a letter from my insurance company with all the information needed for my tax form. I put it in and it kept coming back. We need to revisit one more problem.

Schedule HC worksheet penalty worksheet$17.00 penalty for having everything I needed. It sent me back every time I selected continue; it would send me back to the same place but in the meantime it told me I could e-file but that would cost me another $21.00. Well, I paid by credit card but it still would not file because we still had to go back to schedule HC. By now I have been back to that page at least 50 times (no lie). It finally gave me the choice of printing and paper filing.

I told my printer to print and it just kept printing the biggest stack of schedule HC worksheets I have ever seen, and to top it all of the schedule HC page was properly filled in. But the many hours of frustration and the $60.00 I paid for the software and the $21.00 for e-file that can not be done because it always tells me just one more thing. I guess I will paper file and never ever buy Turbo Tax again. I am a senior citizen and the frustration was almost more than I wanted to deal with. The first evening I finally quit because I was crying and there is no place anyone can get help, only a computer that gives you no help whatsoever.

I sent in my TurboTax and it was supposed to be free but I sent it in and it took money out of my bank resulting in large overdraft. I want this fixed.

I bought the 1009 Turbo Tax software and attempted to do my tax return. In prior years you could go to any form you needed to complete. Not anymore. For instance, there is no form to calculate taxable Social Security benefits. Also I need form 8606 but it is nowhere to be found. I have used TT for many years but this year it is totally incomprehensible and I will never buy it again. $24.95 plus hours of wasted time.

I have used TurboTax each year to file my returns since about 2004 without any problems. This year it's different. My return was accepted by the IRS on Feb. 9th, 2010. Going to "Where's my Refund" on the IRS site, it said expect refund on 2/19. Checking on 2/19, it now says 3/2. I called the IRS and they said "there was an error that has been corrected", but they were unable to give me information as to what the error was and what the consequences were. Nor could they give me an official date of the direct deposit. There are not supposed to be errors after running through TurboTax's system of error checking.

As a result of their error, TurboTax is costing me in delays and probably a reduced refund. I will have to check back with the IRS in a week to try to find out what the error(s) was/were and what the consequences are. I used the deluxe on-line version via a link from my credit union. A quick check on TurboTax's "accuracy guarantee" shows that online fees are non-refundable. I think they should refund this fee since the return was not accurate. I had intended to get my mortgage out of arrears with this refund. It's been costing me an additional $100 per month, and now this will continue as long as this refund is delayed (and the amount unknown). Also, my son's college costs are now in jeopardy.

I bought TurboTax to help my husband with his business. I cannot get past the first screen. I enter my husband's name, then a box appears to *search* for the problem. The whole thing shuts down. What a waste of money. I am not having any luck on the TurboTax website. I am discouraged and annoyed. This was very expensive, and I cannot file my husband's business taxes.

I filed my taxes with TurboTax 2009, the "free" on-line version. I was rejected four times, for needing a PIN number (which is supposed to identify me) and the $250 stim. rebate. I received the same PIN from the IRS three different times. Inserted it where indicated on TT, but it was still rejected. When I printed the TT that I filed, I noticed that I had included the $500 (filing jointly) stim. money. I knew my info was completely correct, verified by IRS and Social Security Admin but still rejected four times! Now I have been charged $66 plus dollars from TT. No way to get it back, and I still have to pay someone to do my taxes. I am a new widow, and am overwhelmed enough with everything else. I do not need this hassle and expense! I will not use TurboTax again, though we had no problem with it last year.

I, too, have used TurboTax for years to process my return. This year is a totally different story. I purchased the download from Amazon and uploaded just fine. However, every time I tried to enter information and hit enter or tab to get to the next field, the program goes to a window, "checking for solution", and then closes. I googled problems and got a phone number to get to TT help line (since it is nowhere to be found on their site), it is 800-854-3970 (press # # # to get to live person, after about 20 minutes).

She tried to troubleshoot for me and wound up sending me a direct download for the Deluxe system. I removed the Amazon one, added the new one and tried again. And surprise, it failed again. I even tabbed through on pages to at least try to make the software calculate for me but got bogged down with answering a question. I don't know how to get this resolved but this is total baloney from a company that charges $45 or more per user for a piece of garbage. If anyone wants to start a class action, let me know! I'll gladly add to it.

I encountered numerous problems with TurboTax 2009 software. The Premier version failed to update the numbers I entered. TurboTax sent me another version. It did the same thing. TurboTax sent me Home&Business. No better. These are a few of the many problems I encountered on Premier and Home &Business versions: Numbers entered did not update no matter how many times I entered the same information; Calculations were wrong. It showed I owed no tax when I did; The numbers I entered showed up in wrong sections. I own real properties, but numbers I entered for one property showed up for another property; Even if I checked a certain box, it showed up as I checked a different box.

I uninstalled and reinstalled the program four times. I rebooted my computer and reinstalled. I installed it on a different computer. I deleted whole sections and reentered numbers. Nothing helped, the problems continued. I talked to TurboTax three times (about two hours each time). They could not help except to send me new programs, all the same problems. Finally, I spoke to a supervisor, Kendrel (a man), for some 30-40 minutes. He emphatically said the problems were not TurboTax's. TurboTax program runs whatever the user enters. I went through several errors with him but he continued to reiterate that the programs only calculate whatever I enter. The company is saying it's my fault. I have been using Turbotax for six years and have advanced degrees.

I have used the free edition of Turbo Tax to file my Fed 2008 return last year with no problems. Now filing my 2009 Fed tax with Turbo Tax, I choose to import my previous years info for "convenience", which cost $14.95. I went through the filing process, and towards the end, I kept getting weird messages that I forgot to enter this or that.

I contacted the 'help' online, and they said, I could not get my $14.95 back because the online edition is not covered by their 100% Satisfaction Guarantee. Amazing, now I have to figure out the 1040 by hand, also do a 1040X by hand, and mail them to the IRS. I called the IRS and was told it will take about 3 or 4 months to process my refund.

Turbo Tax is supposed to make filing easy, not screw people out of their hard earned money. I will never use Turbo Tax again! I lost my job in October, and had money to live until now. I thought my refund would cover my expenses for another month, which is why I filed the same day I received my W-2. I should have had my refund by now (I filed about a month ago originally). Now, I will be on the street tomorrow, unless I figure out something quick.

In preparing my taxes with Turbo Tax, they would not include my estimated tax payments and ended up telling me that I owed a large tax bill with penalty. Time was wasted, including all my tax information. I will not use them now, or in the future.

I used the free TurboTax last year with no problem and I tried to use it again this year to file the federal. What a nightmare!

Six times, it told me that my return was rejected because my ssn was wrong or my name was spelled wrong. I know how to spell my name but I still checked again and again and had my son just look to see if I was wrong. I need the money very badly so I figured I used to go to H&R Block and pay them and never had a problem so I found a free version for federal if you earned less than $55,000.00 so I tried it. I loved it and I was done in ten minutes and it's really ten minutes! Not only that they emailed and texted me that everything was okay. That was on February 15th 2010.

On February 16th 2010, I was emailed from H&R Block that my return was accepted by the IRS. They told me to wait a few more days and check my refund on the IRS government website to see when I will get it.

Well it's February 18th 20102 and I checked the IRS website just to try and they said that my check will be mailed on February 25th (the checks are mailed on Fridays). So, what I have learned is that if I had tried H&R Block on February 5th when I first had the problem with TurboTax, I would be driving my car now, not in two weeks. So thank you H&R Block! Please don't try or use TurboTax because you cannot get a refund and you will never get your taxes done. You can use H&R Block for free and if you don't like to use a company, the IRS will let you file for free using them; just go to the irs.gov website.

I paid $52.50 for a product that is buggy. I spent 15 years in software development and recognize buggy software when I see it. My return keeps getting rejected, and it is impossible to fix despite following the on screen instructions. It is a nightmare. I am now reduced to starting over with the paper form from the IRS.

I will never use TurboTax again. I don't like it when it give one price and at the end of doing your taxes, the total is different.

I have filed my return three times today because it has been rejected for the recovery payment from last year. Now, I have checked the "yes" box each time and the return keeps getting rejected stating that the IRS is saying I did receive the recovery payment. Well if I am saying 'yes' and the IRS is saying 'yes', why is my return continually rejected?

After reading on Turbo Tax's website this problem has happened with many people and yet Turbo Tax says they cannot fix the problem. Well how am I to file my taxes if the site does not work and will they refund the money I paid to have my taxes filed, even though is says free?

My father is dying of lung cancer and is in the hospital. My return is suppose to help me travel to see my family and that may not happen. If I do not get to see my father before he dies his blood will be on their hands!

I filed with TurboTax and received a confirmation number that it was complete and was charged for using the product. After 3 weeks and no refund, I called the IRS since my social was not found during the IRS refund search. I finally reached a person and they stated that no return was filed. We reached TurboTax and they said something must not have worked, even though our confirmation stated that it went through. They refused to refund our money and they wanted us to re-file through them, charging us again. This has got to be criminal.

I am a military moving and filed allowing plenty of time since I needed this money for relocation. Additionally, now I have to take my return and have someone else file it and get charged again.

I used Turbo Tax (for the first time) to prepare both State and Federal returns. Federal got rejected. When I went back to try and fix the errors, there's no way to do it. No telephone number to contact anybody. So I have nothing for my money and will have to have someone else do my taxes. They "stole" $66 from me without giving me a satisfactory product.

I cannot complete my tax because of an error on their part, plus I was charged double the price that I agreed too. I asked for a refund and was notified that it was non-refundable. I want to do my tax online and the snag was the #5 employee contributions. They stated that my contributions could not exceed $3000.00 when my 1099-R listed $4236.96. I have used turbo tax "free edition" for several years. I could have filed the paper edition in the time I have spent wasting my time with Turbo Tax. Plus now, I seem to be locked into a contract that I cannot escape from. Please help.

Today, as apparently a myriad customers before me, my Turbo Tax Deluxe CD failed to install because the third party Microsoft .NET 3.5 framework with SP1 failed to install after six attempts, including shutting off my firewall and antivirus (as recommended). I finally got hold of Sara (in the Philippines by faking a different kind of problem on their nebulous support site), and she helped me go through the three step process recommended by Intuit. After each step, we tried to install with no success. That was nine times total! Sensing my frustration, she gave me two voucher numbers to allow me to file two returns using the TT Deluxe online. I must add she was very nice and probably paid fifty cents an hour.

Nonetheless, I decided to do the online Deluxe edition which, and pay attention to this, does not charge one until they are finished and ready to file. I spent the rest of today filling out numbers, and when I was ready to print my return, the "Pay" page came up. I entered one of my voucher numbers and (are you surprised at this?) it did not work. It is 13 digits and letter, so maybe I didn't hear her correctly and entered the other. Are you ready? It didn't work either. I hope the H&R Block program is decent because I am going back to Staples tomorrow and demanding a change. The past three years of Turbo Tax were great, but they have lost me as a customer.

TurboTax 2009 software has multiple problems that cannot be fixed by the user after paying the fee to use the product. They tell you there is a problem with your taxes but, when you try to correct the problem, it will not allow you to do so. So obviously you cannot file your taxes with these errors.

It also seems impossible to reach a human at Intuit or TurboTax. Even their "survey" sends out an error message and never goes through!

TurboTax 2009 failed me twice. I purchased the online version and the CD from Office Depot. I could not get the program to install because the required software Microsoft .NET 3.5 Framework w/SP1 was not installed on my PC. I spent all weekend trying to remove and install .NET 3.5 w/SP1. No luck. I am out $100 plus by purchasing the TurboTax Deluxe online and in the store.

I used TurboTax last year and did not have any problems. In October of last year I received, unasked for, a TurboTax product in the mail. It was a program I would never have used. Good thing I often check my Spam filter because a few days later, I received an e-mail from TurboTax telling me I had been charged $95.35 on my credit card of record for the product they sent me. I have since discovered that unless you go through a multistep process to indicate you do not want them to automatically send you the program they think you will need, they will send it and charge you the full retail price. They call this rip-off a "convenience".

So, I immediately returned the product and received an e-mail notification informing me they received it and that they would process my return. It has been nearly three months and I am still waiting for my refund. I have called their customer service number numerous times and their representatives (foreign, of course) are polite but they can't do anything! I asked for a supervisor and he tried to insist I had been refunded.

I know I have not been refunded because I called my credit card company and had them dig back through my account records. I tried resolving this with their online support, but they responded with apologies and told me to call them! After every contact (it has been about 15 now). I get these stupid "How Was Our Service? " surveys. Well, folks it is rotten. I am never going to use this company's products again. The sad thing is I actually like the products.

I purchased software for 2009 thinking I was going to get started with my taxes for January. I tried to install software and received a .NET3.5 Service Pack 1 Framework verification failed. Please repair it from Add/Remove Control Panel. Contact TurboTax Support. I called TurboTax representative and explained this error. They said they would send me another CD. In the meantime, I returned the product out of frustration!

CD arrived and I said why not give this another try as maybe they fixed the software problem? Again same error, same software and getting stalled with preparing my taxes! I have sent a letter along with the CD back to Intuit? I'm wondering if they are going to make this right or if I will have to go back to another software competitor? I will be making this decision by next weekend as I am fed up! Maybe someone can recommend what should be done about this problem.

I filed my taxes using Turbo Tax free online. It stated that I will have my refund in as little as eight days, and it also said that I could find out the status of my refund in 72 hours. It has been 18 days since I filed my taxes. Where is my money?

I experienced the same "glitch" in the Turbo Tax software. It occurred when I tried to complete my state taxes. I sent 3 error reports with my email address as requested by the error message in Turbo Tax and I still have not heard from them. Also, I tried the "live chat" route and was told, "Oh, they (support staff) don't work weekends and it will be a few days before they contact you." I uninstalled Turbo Tax 3 times before I could get it to go. I have used Turbo Tax for years, but I will not use it again. Their support stinks! I also ended up paying to file my state.

I haven't gone through the previous 58 pages of complaints so excuse me if this is redundant. I eFiled with Turbo Tax opting to take the direct deposit to a Turbo Tax debit card (I thought that would help keep track of expenses). I filed on 02/04/2010 and received my card today (02/13/2010). According to what is listed on the website, this delivery schedule, while being a day early was soon enough for me! Well, I received the card but my refund wasn't on it. I activated my card (because you have to speak to customer service) and asked why my money wasn't there. I was told by Amy that although they quoted 8-14 days on their website, that's just for when you would get your card, not for when you would get your funds. When I was on the phone with Amy, I looked at the IRS website which said my refund would be processed on the 23rd of February. Amy said that wasn't right, she had a piece of paper that says I would be paid on the 19th.

There were so many holes in her story (i.e. if you look real closely, you'll see that 8-14 days is what it takes to get your funds. Her next answer was the government has 8-14 days to process to the Turbo Tax bank and they have 8-14 days to process as well). I told her at that point I would have been more prescient to drive to Washington, DC and come back with a check rather than wait for all these rumored dates. I asked how she knows it would be the 19th instead of the said Feb. 23rd and she assured me "she just knew". Now for the icing on the cake, I decided to piss myself off more and I went through all of their websites and the place where I had to register my card. It says that my billing cycle is from Feb. 07 2010 to Mar. 08, 2010. Well, if you don't make a certain amount of transactions in your billing cycle (30), you will be charged a monthly $5.95 charge (which also was not ever and I mean never quoted on their website).

So essentially, by the time I get my money (anywhere from the 19th to infinity), I will have X less days to make my 30 transactions. I have plenty of ways around that (grocery shopping one item at a time? Just paying the ATM fees to withdraw all the money on the card?). But again, how can they hold me to a billing cycle that begins on 02/07 when the funds may not be available until whenever? I would advise anyone not to use this service. It's the night before Valentine's day and I'm writing you, have been on the phone for 2 hours with Turbo Tax instead of the steak and lobster I was going to have.

TurboTax free before purchasing. Product in some ways hard to use. Medicare deductions does not include Part C only part B & D. Not real clear not to add medicare B&C to medical premium deduction. No info as to medical mileage rate. Difficult to locate tab to input total sales tax receipts. Program wants to plug info based on income. No info on taxable Soc Sec benefits. No info on taxable unemployment benefits. Shows Fed errors because of not inputting 2008 info. Tax Act is much easier to use. Not confident on filing using TurboTax since I could not reconcile info. Tax Act reconciled to my records so I could see any error.

Because of software glitch in their application, you may lose the ability to do your state tax for free. After filing your federal return, if the State does not work, they suggest you redo your entire return again, or you have to pay for the state fee. This has happened before, which is their way of getting extra fees for a known glitch in their application.

In addition to the $89 I used to purchase the Home and Business version, which includes 1 Free State and 1 Free Federal e-file. I now have to pay an additional $29.99 to get NJ State again. In addition to this, it will take me an additional 10 hours to redo my taxes. I already spent 1 hour trying to get the problem resolved. I know will spend an additional 2 hours purchasing the same State again and trying to complete my state taxes.

I am reading about problems with Turbo Tax this year. I cannot even get it installed. Then I tried to uninstall and re-install, and I get error messages. I went to the website to troubleshoot; none of their solutions worked and I am stuck in limbo. Does anybody know a real solution? I cannot find a phone number to call for help. I just want my money back. I will file online thru my credit union--that will cost me more money. Got a survey from Intuit, gave them all lowest scores, and when I sent it got message "error while processing."

It is almost impossible to call TurboTax and talk to a real human. My problem appears to be in the software. But none of the FAQ covers that. TurboTax used my "adjusted gross income" to figure how much taxes I owed instead of the figures from "taxable income" which caused me to owe over $200 more in taxes. Good thing I had not sent it to IRS yet. But there are no telephone numbers posted in any of TT websites. You cannot contact them. Now what to do?

I had the same problem as John from Grass Valley, CA. When I was ready to efile, TT asked for verification of line 7 amount, which I did only to have the line 7 amount doubled on the filed return, boosting my tax bill form $538 to $32,000. Of course, once it's filed, it's filed; get to do form 1040X now. Of course, there's no help from TT. The rep said he would file a "bug report", which does not help me any. Be wary if you get this verification screen before you efile your return.

I bought TurboTax again this year as I have for several years. I paid $59.95 for federal and state software. My problem came when filing electronically. TT wanted another $19.95 to file state and then another $29.95 to process the refund for direct deposit. A call to TT tax help confirmed. After a 20-minute waityes, those fees are required. Nothing TurboTax can do about it. IRS and the state of Virginia say they are not the reason for the fees. I plan to try one more time to get TT to waive the fees and if they do not, then I will never use it again. I may have to file a paper return this year to avoid the $50 fee. Delay in receiving the refund is the only real issue.

My daughter decided that she wanted to try doing her own taxes online this year and asked me to help. We decided to try the Turbo Tax free online edition. No problems until she got to the end and discovered that it would cost her $29.95 to complete her federal return. We finally figured out that somewhere in the process, she was automatically upgraded to the deluxe version of Turbo Tax and thus the fee. Further investigation revealed that we could not downgrade back to the free version. Instead, we had to repeat the process by opening a new account using a different user ID. She did this and got a different result on the amount of her refund. Even after double checking, all the numbers we could not find the cause.

At this point, we lost confidence in Turbo Tax because we thought being upgraded from free to fee with no warning was a deceptive practice and also because the software would not produce consistent results. We abandoned Turbo Tax and used TaxAct instead with no problem. It turned out that the refund TaxAct computed agreed with that of our first run of Turbo Tax. While trying to figure out our problems with Turbo Tax by using their FAQ, we saw that many people were upset that they were being charged a fee for using a supposedly free software. Not warning people that completing their return may incur a fee is poor practice. Maybe Intuit made some money on those who went ahead and paid the fee (I think it was Intuit's strategy). I think that the bad will this practice has generated will lose them business in the long run.

Bug! Glitch! I have been using Turbo Tax for about 15 years. In 2009 year, I got married in Arizona. I imported ttax files for myself and my wife and we followed the directions doing the following scenarios: 1) married filing separate, and 2) married filing joint. It really screwed things up not taking in to account AZ community property rules placed by IRS. Trusting TTax, I went ahead and e-filed, only to have mine accepted and my wife's rejected 7 hours later with some phony form letter. Calling or contacting them is a joke. I went to my local IRS office to consult an IRS worker who immediately helped me figure out what TTax had done to me and my wife, ouch! I am now in the middle of a mess doing 1040x for fed and state AZ. Double ouch! Seeing other consumer complaints on all the "mystery" charges, I will carefully evaluate other products prior to buying tax software next year. Time lost, additional charges to fix their screw-up problem, the "free" gimmicks they market. Charges to be determined.

I used TurboTax free edition last year without any problems. This year TurboTax charged me nearly $100 to do a basic W2 return for one company. I was under the assumption it was the free version that I used last year. Their website is intentionally setup to draw you into the paid version without your knowledge. I contacted TurboTax twice now only to be turned away in a very rude manner. They basically said it's all my fault and there is nothing they can do. They wouldn't even try to work with me. Their customer service is simply terrible and they consider everything to be the customer's fault.

If I had the funds, I would be hiring a lawyer to file a lawsuit against their company. They can say I was shown the charges and accepted them. However, I was assuming the charges would be zeroed out upon completing the e-file process. I really recommend people to stay away from TurboTax or at the least be very careful when you file your returns through their website. I know this happened to many other people. I even read a few complaints on the exact same issue before writing my own complaint. Other than the TurboTax customer support making me feel terrible, I lost $100 off my returns.

I was helping my son with the Turbo Tax in the internet. I never accepted an upgrade, because he wanted it free, like they always say on TV. they charged me $27.95 fee and $29.95 fee. I called immediately to cancel, but could not get an answer from anybody. This is a scam, and should not be advertised on TV as free. It is a downright lie.

I have always prepared my taxes using Turbo Tax since 2002 for myself and my family. I do not e file. I prepare the taxes and print and file for the federal and the state. This year I can only print one state form. Why is this? I tried to get an answer on line, but they did not give an answer. The product says I must pay $29.95 after I have already paid $74.95 when I purchased the product. In the past, I have been able to print the state for all the federal that I entered. I figure the taxes for all my children as well as my own. Usually six returns each year. I need someone to get in touch with me and tell me why they changed the way the program works as it was in the past. I would not have purchased this product had I realized I could not print the state return also. It allows me to enter the federal $29.95 fee. Would there be a $29.95 fee for each of the five returns?

This is in regard to TurboTax 2009. I was able to finish the federal, but for the state, there are software glitches that do not allow me to edit my state return. This is apparently a common problem. The only answer I am able to get is that several consumers reported this and it sends you to a link to update the program. This doesn't work, not just for myself, but others as per the community board. When I submit the problem, I get an email stating the same thing over and over. They aren't working. Another possibility is to delete and re-download the state filing, but it wants to charge you to re-download it. I purchased this product so I can get my responsibility completed. I am not getting support, I can not return this faulty product.

I have used TurboTax for 2 or 3 years now. I have the actual receipt of the online filing for last year yet it is impossible to pull in the past year's information. I started to put in my 2009 information yesterday. Today, I cannot pull it up and I did save it yesterday. Also I continue to be sent to the page that wants me update my Explorer and Firefox. I have the latest and greatest operating systems. What has happened to TurboTax? What other online tax services are available?

TurboTax software is not working as it should and it's not my PC that have a problem as it acts the same on three different computers. There is no way to contact them and they want me to enter my phone number and they will call me for a charge of $24.00. I don't need help with my taxes; I need help with their software so why should I have to pay for that.

They have already taken money from me to e-file but it is not complete yet due to a glitch in their software so I believe they should assist me without charge since I've already paid for something I haven't gotten yet.

I tried to open my 2002 personal tax returns but I could not. The file was there but the software was not. I called TurboTax a couple of times and I was told that I need to purchase the 2002 TurboTax software. I found and purchased it paying $49.95. I installed it and it asked me for a product key which I didn't have. I called TurboTax again and after hours on the phone, I was told that they do not support products older than 2005. I asked to speak to a supervisor and I was informed that one was not available and one would call though no one had.

I purchased a TurboTax CD Basic Edition on 2-5-10 at Target. The next day after struggling with my computer several hours to accept the download, I proceeded to to my taxes. After 2+ hours of preparing my taxes, at the end the TurboTax couldn't print out or finish my taxes. The reason was they said was that Turbo tax was waiting for an update for a form. I couldn't even print it out. I received an email that states from Turbo Tax: (Dear TurboTax Customer, Thanks for signing up to be notified when your forms are available.

We'll send you an email when your forms are ready to be downloaded into TurboTax.). So bottom line is that I spent $24.95 for a TurboTax Cd to do my taxes that is unable to be completed. I tried to get my money back from Target, and because I opened the CD they wouldn't honor my refund. How can you use something in good faith and not be able to get what you purchased for and be told they can't honor it.

I purchased Turbo Tax by mail through Intuit software. I'm a 10 year customer since 1998, do renewal every year by mail, with no problems until this year. Turbo Tax Premier Edition 2009, can not install. It comes back with MS Installation problem with Turbo Tax Automatic installation. 1601 cannot Access MS Installation services.

Since my computer is less than 1 year old (windows Vista Home), I contacted HP Tech Support (Compaq Presario). After 15 hours of Remote support attempting to Install both Turbo tax and attempts to fix the MS installation, they told me to contact Intuit. It was their problem. They only offered tech support online which directed me through the same problems the HP professionals could not get around. I am not alone with this Turbo tax problem; it is all over the internet with the same installation problems and there is no telephone support from Intuit Turbo Tax.

I have used TurboTax for about 14 years and it always works great. Each year, Intuit does a great job producing the best tax program there is. It is thorough, easy to use, accurate and fast. I finished my federal and state tax returns on Jan 31, 2010 and received my refunds on Feb 5, 2010. TurboTax is reasonably priced and includes a free state tax program and free e-file. I highly recommend this great tax program to everybody.

I purchased Turbo Tax on 01-28-10 from Office Max. I tried to install it and kept getting "net 3.5 framework install failed with error 1603". I went to the Turbo Tax website to resolve the issue. After spending hours trying to fix the problem, I gave up. I took Turbo Tax back to Office Max, and they refused to give my money back, but gave me another new Turbo Tax. I brought that home, tried to install it, and got the same errors. Again, I spent hours of frustration. So I boxed up Turbo Tax, and sent it back to Intuit with a receipt and a letter asking for a full refund of $53.

It cost me $7.50 to send the thing back. I just went to the store and bought the competitor's product. I brought it home, and it installed perfectly! I got a free download of state tax. My taxes are done perfectly. I am a happy camper. I will never purchase Turbo Tax again, even though I have used it for the past several years. They certainly have to know there is a software program and are not addressing the issues. Now, I will wait and see if I get my money back for a busted program.

TT2009 won't load once installed. Nothing that the site says to fix works. I spent two days making adjustments trying to get to load. Once you load the software a, ".net framework" error appears. I have used Turbo Tax for years just like when they upgraded the Quicken 2009. Both are junk. Is Turbo Tax going to repair that have been caused to my computer?

I googled Turbo Tax and chose their notice for free tax filing (approved by the IRS). I started following the instructions, refusing the upgrades requiring payments, and refusing to register (record) my information. The request for money and permanent registration became more frequent and more difficult to remove from the screen. Finally it cut me off, showed me a blank screen. I don't know what became of the info I put in, I could , of course, no longer access my info (I imagine this was punishment for not playing along). I think this whole thing was a scam . I do not believe the IRS should endorse it. I am sure it is almost impossible to get through "free" as advertised. By the way, I have a PhD and do not consider myself dumber than the average citizen.

Turbo Tax misled me in my filing status on my federal income taxes for several years in a row, not allowing me to claim Head of Household status when I was eligible. This lead me to overpay my taxes. I tried to find a contact form where I could file a complaint, and it took about a half hour of searching on their website to find a way to do this (although the site tried to sell me services at every turn.) I finally filed the complaint, and received a response a week later. No apologies, just was told that I didn't qualify for their "guarantee". I am out about $1700.

Filed with TurboTax as usual. 2007 it seems was never filed according to the IRS, and the 2006 returns were sent to a bank in California. Repeated e-mails were ignored. Inquiries on their web site yielded no response. After an hour and a half holding on the phone, I finally got to talk to a person who gave me a wrong number for the bank. It was just a bookkeeping firm that helps them handle forms. Still not resolved!

This is the second year that I've tried to use TurboTax and both years, it has told me that my birthdate is incorrect (it's been the same for 43 years) and that my age from last year is wrong (taken directly from last year's return). It was funny because I got this information from the IRS after repeated rejections from TurboTax. None of their fixes worked and after 45 minutes on the phone with their technical support, I was told to return it to the store for a refund. Also, it was funny since you can't return opened software because it is a copyright infringement.

The other refund process that I will have to use is my sending it back to TurboTax and waiting six weeks for the return of my $54. Never again and I encourage anyone that is planning on buying this product - don't! Also, their technical support consists of the person you are talking to emailing someone else and being put on hold endlessly.

The economic impact of this is three days of my time trying to fix TurboTax's mistake, cost of sending the software back, then waiting for the refund for six weeks.

After a couple of hours loading the information, then pushing the send button it wouldn't send the files. I'm going back to pen and paper.

We have used Turbo Tax for three years with no problems. We purchased the 2009 edition and have problems with the installation. NET Framework 3.5 and a 1603 error. It doesn't matter what Turbo Tax tells you to do to fix the problem because it doesn't work! We have spent many hours all weekend trying to load it. It will be returned and I will purchase Tax Act.

I, like others, have used TT for years. I just e-filed my returns after double checking that all information was added appropriately. I then printed out the returns and fortunately looked at them. I noted that TT left one of my children out of box 6c on IRS form 1040. I checked the software again and my son was there, but not added to the proper box. I was shorted out of $465 for my federal return. I also was overcharged for state taxes by $66. Like others, I had to wait 45 minutes to get someone on the phone who took more than 40 minutes to try to help me. I have been told that I have to "mail in the box, CD, and the receipt" to get a refund.

So I have to amend my return, package the TT software, travel to the post office, pay postage; and all because TT's software had a glitch! TT customer support also had the audacity to verbally challenge my reason for requesting a refund of the purchase price! They have lost my business. I am now worried if there have been past errors that their software missed. I asked Ebony if they had a database with past errors and she told me that I could use their blog or "ask Tina" for such information. I found this website while I was complaining.

I printed 78 pages for nothing. I purchased software with a glitch. I have to file an amendment to the IRS and State. I now have to take time to repackage CD, pay postage, travel to post office, and then wait to see if they will respond appropriately. I am concerned that there have been other such errors that have inaccurately filed my taxes.

TurboTax insists on changing their product every year. This is tax software, not the latest operating system. Leave it alone. If it works, stop messing with it. This year (2009) TT is junk! I have had nothing but trouble with the install. People, wake up and leave it alone and stop raising the price for doing what should be free from the IRS. We should not have to pay money just to find out how much we have to pay to the IRS!

This product is terrible. I have wasted all day on trying to fix the installation problems and made two trips to the store to exchange the program, and I can't get the program to install. The support directions do not address the issue. Retailer won't refund the $50 I spent on it. I am going to send the program back to Intuit and tell them to keep it. I don't need the hassle. I want my money back! I will never buy this product again.

I have used TurboTax for the last 8 years. In uploading my final Fed and State all was well until entering the verification of line 1 on my W2. TurboTax doubled my income figures and sent them to State and Fed. So instead of a refund, it indicated I now owe $50,000 for tax.

My subsequent call to TT resulted in a 40min wait on the phone for some representative to verify that my income was doubled on upload and he was sorry and I would have to now file a corrected tax form that wouldn't be available until Feb 18. He explained that there have been similar issues with others with TT, but offered no help from Intuit. On their own help site "live community", there are various posts of the same issues.

Now I sit with an incorrect e-filing, my approximate refund for Fed and State of about $10k delayed for at least 3 months for re filing. I asked for a person to demand service and help with this and was given only the "President's" hot line that another 30 min wait resulted in me hanging up. I actually am considering consulting an attorney because of this snafu. Absolutely unbelievable!

For almost 2 weeks, I have gotten a "system incompatibility" message when I try to sign in to do my Turbo Tax. I have used Turbo Tax for 10 years, and this year, I think I'm switching to H&R Block! It seems as though the message has nothing to do with system incompatibility, but a problem with too many people accessing the system at once. So after taking quite sometime out of an already hectic schedule to unnecessarily update AOL, Firefox and a couple of other downloads recommended, I found that it was not my system after all but theirs. I tried one more time today just to see if I could get through but no luck so I'm taking my business elsewhere!

We have used TurboTax for several years and I have never felt that we have been prompted to receive all the deductions that they show in the commercials. They simply file the same return that you can e-file for free from the feds and charge you $30.00 or more for it. I think it is a huge ripoff. Aren't the middle class paying enough taxes as it is? Where is our "tax break" when you pay your bills and your mortgage and try to abide by the laws?

I have used Turbo Tax for years with no problems. This year the system locks when I try to click on the Continue button. I deleted the first download completely and downloaded it again. Same problem. Reading this site, it appears many others are having the same or other problems. Intuit needs to fix this immediately!

My tax refund money was deposited into Meta Bank. Meta Bank said they handled and sent out payment to my Turbo Tax card. I called the card company and got hold of a lady who was hard to understand. She said the IRS has not sent out payment yet. But if Meta Bank says they got my refund, then the card company is lying. I feel deceived by Turbo Tax.

The "Explain This" and other links do not work in the TurboTax program that I bought. They provided a work around by instructing the customer to use the Help Center in the program. However, the Help Center does not work either. No economic nor physical damage but blood pressure is going through the roof!

I use the global cash payment card. On their website they recommended to do taxes with turbo tax online, did contacted IRS after 72 hrs. They stated I should get my money by Feb 5. It didn't post to my account. Contacted both global cash company and turbo tax, they were. All they're saying that it's the IRS's fault. I'm frustrated cause I've never done my taxes online and with all the identity theft going on, I'm freaking out. Please help me.

Been a user of TT for several years with great results. This year went to install CD version and got the 3.5 framework BS! Spent 2 hours online trying to fix the problem with their support tech that said it was a system problem, not a software problem. Overall have over 4 hours invested in trying to install a program that is busted! Can't return for money back, so we are just out $50.00! Thanks Turbo Tax.

I have been purchasing Turbo Tax for over 10 plus years even using the renewal function that they want to send and charge to you in November. No problem there. I installed the Deluxe version w/ state (it reads on the CD w/state) and started my federal and taxes and when I got ready to do the state taxes, the program took me to a website to purchase the software for $39.95. I am getting no response from Turbo Tax of this problem or a solution. I am seeing all over the TT website with other users having this same problem. This is delaying me from completing my taxes and with other things that I have read about e filing from TT this year is also having issues. This scares the heck out me.

Installed Turbotax 2009 Deluxe, entered data, saved, tried to use the following day but could not activate the program. Uninstalled and reinstalled with negative results. Have used Turbotax for several years and was very satisfied with results. This year the program is the PITS.

I am trying to do my taxes, and it gets to one point and will not go on to the next page.

When I installed the program and started to print out my information, it took forever for it to get imprinted into the information box. Like I could type like a 3 year old, one finger at a time. Go get something to drink and still have to wait and I have not even reached the stages, the others having problems I have read here. I would hate to think I waited and endured this slow process just to get to the end and not have it submitted properly.

No phone numbers to contact TurboTax and they want 29.99 to talk to a support representative. Are you kidding me? I will be taking my program back and look for something more dependable. If they would issue a recall and distribute CDs that work, I would go with it, but as long as they keep denying a problem or ignoring it. They will lose their bank of trusting customers. Wasted time, money for gas and patience.

TurboTax Easy stated $14.99 and then charged me $29.99 on my son's tax return. Last week, I did my return and was only charged the $14.99. Why the change and how can I contact TurboTax by phone?

Attempted to use Turbo Tax e-filing system for 2009 taxes. Wasted multiple hours with no success. Website kept re-routing me to file state return then when I gave up and proceeded to do so was informed that I would have to mail return due to some new IL tax ruling. Would not complete e-filing for federal return, just kept bouncing back into other screens. Will never use Turbo Tax again. Only good thing - didn't complete transaction and pay fee (I hope - they have all my bank account info) Waste of time and effort - 3 hours of frustration yesterday and another hour today to try to get return done e-filed.

Paid for Turbotax and downloaded software. Software would not install due to a net problem. Turbotax said to try procedures that you almost have to be a programmer to do and it still did not run. They have been sending me e-mails saying they are working on it. The last e-mail said, they will no longer update me on the problem unless I go to their website and create a new complaint. Tried to contact them concerning a refund and just get a runaround on their website with no way to actually contact anyone about a refund. And to make matters worse while trying to resolve issue, they transferred me to a website of theirs offering the same product for half of what I paid.

I clicked a link that read "Tax Act" and it brought me to TurboTax. Consumers Beware! TurboTax Basic claims to be a free online tax filing program. However, at the end of my return, it charged me nearly 1/4 of my return in "processing" fees. I paid the fees as I had already gone through the entire tax return!

I have used Turbo Tax for the last 4 years and have never had a problem. The attempt of contacting someone about this problem is endless on the phone. When you do get them on the phone (45 minutes-1 hour) later, it's really frustrating waiting all that time for nothing. I'm supposed to wait until one of their engineers designs a fix. I don't think so! I hope everyone reading this will never use Turbo Tax again. It is a big problem they will have to face sooner or later. I should have spent my 60.00 bucks of my hard earned money on formula for my 5-month-old child. The bottom line of all this is that just took away all the good everyone has had to say about Turbo Tax. Don't put your hard earned money into Intuit.

Turbo Tax will not load. I get a message saying, "missing config file #APPSHORTNAME#". I tried the Turbo Tax web site suggested fix, a "flush delete and flush install", to no avail. I spent several hours on line with their Tech Support doing the same supposed fixes to no avail and now no answers to my emails.

Have used Turbotax for years, this year it will not run, reinstalled it, checked all the sites for fixes, updates, etc. and it still won't install and run.

After several attempts and some troubleshooting, others are using Intuit. They should recall all their CD versions from stores. They have a major problem. I will use a different program from now on.

I purchased TurboTax Deluxe 2009. I went through the whole process of entering my tax information. Then I went to print out the forms. The program gave me an Error Code 25013 (TurboTax was unable to install the necessary fonts.). The error message directed me to the website to get information on how to install said fonts. At the website, there were no references to that error, so no fix was available. Clicking on "Chat" gets you a message that somebody will be with you in 30 minutes.

That message is followed up by an apology that their offices were closed, as they are only opened until 9:00 PM Pacific Time. Well, I called them at 7:30 PM Pacific Time. So I don't know what part of the time-space continuum they live in. They tell you they will get right back to you with an email (that seems to imply that will launch the chat). As if... From what I've read regarding the experience of other people with the 2009 version, I count my self lucky. I wasn't even able to print a copy or E-File it or anything else. And luckier yet, I bought the blasted thing at Costco. They'll be getting it back tomorrow.

The software didn't load at all on one PC. I got it to work on another and tried to change back after finally getting what I thought was a working copy. Now, it will only work for a while until a solution box comes up and opens 100+ boxes for the internet. A Wal-mart Chinese copy of Turbo Tax I presume. I'm getting my money back.

Turbo Tax is under investigation for faulty software and for ripping off over 3,200,000 customers for over $1.8M dollars. When you file with Turbo Tax and it says your taxes are accepted, that is not always true. Out of 100 customers, 22% is received by the IRS. Their software this year has the wrong programming writing for their server and for their CDs you buy at the store or download. They will not tell you this because they have spent the budget that the company CEO and board allowed for them this year. Turbo Tax will not tell the whole truth to you, the buyer, because they don't want a lawsuit.

I have used Turbo Tax for the last 6 years and have never had a problem. This year I completed everything and performed the checks prior to e-filing it and everything was fine. No errors. I did the e-file and within 3 hours I was notified that the IRS rejected my return. All forms were wrong. It claims that numbers were missing, not enough forms were filed. It was a page worth of errors. I went through step by step two more times and tried to e-file and I received the same message. There is no economic or physical damage, just me ready to lose my mind. One of the advantages to using TT is the ability to get a tax refund within days.

It will not install because of .NET 3.5 Service Pack 1; framework installations failed with error 1603. I'm on hold two hours after trying for 5 hours to fix on my own. All I want is my money back. I'm out $50.

I have used Turbo Tax for 5 years, what is wrong with this year? I want my money back! What is going on? I have wasted money and time, already at least 5 hours of stress!

I've used TurboTax Deluxe Fed+State 2005, 2006, 2007, 2008 trouble-free and was satisfied with the software. I have the same Compaq Prisario computer since 2005, never a virus, never a problem. This year 2009, I spent $60 on TurboTax 2009 Deluxe Fed+State and suddenly it refuses to install. I get an error code 65535, their website tells me what may be wrong but covers themselves by saying this fix works most of the time but not always.

I downloaded their little program to fix the supposed problem I'm having and I ran it. I reinstalled and now Error 2350. I once again downloaded another little program that will supposedly fix the problem I'm having and I ran it, reinstalled and same error. I post this info on their Support Forum Page, a tech emailed me back and said to download this third little program that will supposedly fix the problem I'm having. I ran it. Now, Error 1603. So I went to Microsoft Support page which told me to uninstall some stuff and run a fourth little program. I did so and my computer is still working perfectly.

I reinstalled TurboTax. I got Error 1603 over and over and over again. I called TurboTax customer support. I was on hold for a full 45 minutes before I gave up. Fair enough, it's tax time. I went back to their forum page to see if others are having the same problem and I discovered yes indeed, many many people are having the same problem and just gave up because TurboTax Tech Support literally said to them they do not know what to do (go and read it! It's true!). So I gave up. I assume my computer is evil because Intuit cannot fix the problem. I just threw $60 out onto the street for some crow to swoop down and eat that I could have used for food or gas. So we're done with TurboTax.

I've used Turbo Tax to do our taxes for 10+ years. This year, after getting the screen of death multiple times, I was finally able to force the installation by dumping all Windows temp files, backup files (Norton Ghost), and Internet temp files. I did a literal JIG when it started working for me. Freeze, task manager here we come. It takes me to the black screen of death. Wait, it froze again after my 7 reboot after getting it to install. There is a definite problem with the software this year. I'm not sure what the issues are, but after a simple Google search, I found all the other people having issues the same as mine.

Simple enough, Intuit, are you listening, your product this year is defective. Allow people to download a fixed version from your website, save your reputation while you can. Who would want to spend $60+ on software that doesn't work?

We have used Turbo Tax for 5 years with no problems. We purchased the 2009 edition and have problems with the installation. Net Framework 365 and a 1603 error. It doesn't matter what Turbo Tax tells you to do to fix the problem. It doesn't work! We have spent numerous hours--up to early AM hours--all weekend trying to load it. It will be returned and I will purchase Tax Act.

This product is not what is advertised. It says it's free, but by the time you finish to file your taxes, you have to pay more than having a tax professional do it. It's the last time I will use this product, and I will be sure my friends and others don't use it. I used TurboTax, as it says "free federal return." By the time you finish, you have to buy the basic TurboTax then pay a processing fee. The total out-of-pocket is $85. Don't advertise that it's free filing when it's not.

Just like most people reporting on this site, I have used TurboTax for many years quite happily and without any problems. But this year (2009 taxes), I could not E-file either State or Federal. That is one of the main reasons to even use TurboTax--E-file. I was on the phone (I timed it) for an unbelievable hour and 15 minutes, at the end of which, I was told that dial-up (all I have available) would not work to upload my returns. Dial-up worked to download all their huge stack of upgrades and patches, but it wouldn't upload the 6 or 8 pages of my return?

They told me I would have to mail it! I was amazed and furious! To get a refund on their product, they are requiring me to ship the CD to them. I will have to wait 4-6 weeks for my Income Tax Refund (instead of the 8 days it should be). I can't wait to see how long I have to wait for a refund on their product.

I spent two hours completing tax questions. At the end, Turbo said I get refund of "zero"! No other refunds, like EIC and other. The 1099R, which I filled in according to instructions, Turbo failed to correctly process the pension above and EIC refund generated from $7704 retirement total. The 1099R should have been found in Publication 525, page 4 or general instructions found on the IRS 1040A publication (under minimum retirement age 62, which are reported on line 12a.) But with both instructions, 1099R should have been put on Line 7, taxable income on 1040A. Total, I spent four hours (two from another e-file company with same results).

I already had found the rebate but used e-file to get an earlier refund. When I accepted and started the TurboTax free online, I assumed I was getting tax services from a professional tax service. Critical error by TurboTax in non-performance of a contract through the internet. No telephone number was anywhere to be found. Emails sent by me produced a general response. I have already lost two days of a refund that is critical to my living. The Publication 525, page 4, was received from an IRS representative. It's quite evident from both tax online services that they made it impossible to reach a live party; it's appearing you were motivated not to provide customer service, in particular the ability to find remedy by phone.

I have used Turbo Tax programs for several years and I cannot recall having problems loading a program. This year, I purchased Turbo Tax Business at Staples and installed it, but it would not open because it told me my screen was 640 over 480 pixels (a total lie). The prompt also told me to try another computer. What kind of advice is that? Then the prompt gave me the forever toll-free number to call at Turbo Tax.

The prompts promised an answer within 20 minutes. I hung on for an hour and a half. I didn't even get a foreigner to pickup. I missed my deadline for getting K-1's out to my company's stockholders. They don't blame Turbo Tax, they blame me. Are the Turbo Tax discs made in that Toyota gas pedal factory in China or what?

This is not a complaint. I noticed that the vast majority of the complaints about TurboTax 2009 are associated with PC systems. I'm running TurboTax 2009 on a Macintosh (Tiger system), and I've had no problems. I had to wait for one of my state forms (3801) to be finalized, but that happened on January 21st, and everything is now complete and correct. I'm curious if other Macintosh users are having problems. I'm not, so I'm happy.

I called for repeated issues with installation. The support person had no idea what he was doing and continued to ask me for advice as to what certain terms meant on Intuit's support pages. When I asked him for specific information, he wanted to talk about cats instead. Long story short, he had me run utilities that did more harm than good. I was on hold with Intuit now waiting for support. Let's see--46 minutes so far. 10th year using their product and I'm moving on to something else. Utilities downloaded caused my computer to freeze. It is running very slow now.

I have used TurboTax for years with no problems, but this year the 2009 TurboTax has given me nothing but troubles. I was on the phone with a lady that tried to help me. She was really nice, but we could not fix the problem. What my problem is I can not get back into the work I did earlier. My computer locks up on solutions and won't do anything else. I have to go to Windows task manager and end the task before my computer will operate again. I have no problems with 2008 TurboTax. I may have to go to another tax program to do my 2009 tax. So far, I have not seen any TurboTax fixes to help me. That's sad!

I realized last January 2009 that Turbo Tax had made an error on my 2008 return. I spent over a period of 3 days at least 15 hours on the phone. Each time we got close to the problem, I was disconnected. I emailed them, and to this date, a year later, my problem has not been resolved. Goodbye, Turbo Tax.

I purchased Turbo Tax Home and Business at Walmart just like I have the past number of years. It installs but will not open. Latonya told me (after waiting almost for 45 minutes on the phone) that it was an installation error and she could not help me. I have worked for 5 days and around 20 hours trying to get this to work. I wasted $95 dollars. Hello Tax Act.

Well, I should have taken my $24 I spent at Wal-Mart on this year's TurboTax and flushed it down the toilet. Wow. What a total joke and rip off. I have used TurboTax for years with no problems. This is the last year they will get my money. What a shame. What a waste of my money and now going on 3 hours of time. I lost $24 and 3 hours of time trying to download the worthless CD.

After five hours of trying to install TurboTax 2009, I've given up. I downloaded updates and IE 7 and still, I can't load it due to a fatal error with .net 3.5SP1. We've used TT since 2001 and now we're done! I guess we'll be using Tax Cut.

I went to access my account online as we had used TurboTax last year for our 2009 taxes. I couldn't access my account using the correct password and security answers. After nearly 10 minutes of trying to navigate their website, I got a number and called them for technical support. What I got was a biller who was extremely rude that I would have the audacity to call their billing number for technical support. Well hello, this is the number I got.

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I have been using TurboTax since 1996 and never had any installation problems. This year, the 2009 version requires an additional installation of "NET Framework 3.5 SP1" which does not install. I keep getting an error code 1603 message and all of the suggested fixes do not work. Spent 25 minutes on hold before a service tech got on the line. Spent another 1-1/2 hours trying to correct the error code 1603. Nothing worked, so the below email from TurboTax is how it all ended. TurboTax 2009 Deluxe w/ state is a defective product as I see so many others with the same problem on this website.

Thank you for contacting TurboTax Help and Support. You called requesting assistance regarding the following issue: 1603. These are the actions we took to assist you in resolving your issue: I'm sorry we couldn't resolve your issue today. You can contact our Satisfaction Guarantee website and talk to them about a refund if you cannot get a refund at establishment you bought our product at.

I have used Turbo Tax for the past 2 years! This year I filed efile and it said 8-14 days for my return to be deposited. This was a big lie! Now they are saying at the earliest Feb. 9th. This is 24 days not 8-14! I will never use Turbo Tax again. I'm very unhappy. When I called in to ask why, I was told they can't explain and don't know why it was like that! I am behind on my bills and have told the collectors that I would have payments by Jan. 29th and now I have to call and see if they can work with me all because of Turbo Tax.

I paid $50 for software that will not download because of .net 3.5 framework. Tech support said there are lots of complaints about this but could not help. It sounds like Turbo Tax 2009 software has a problem this year, from the Tech

I tried to file by Turbo Tax online. When comparing to the IRS free forms, Turbo Tax says that I will get a refund that is $309 more than what the IRS says. When I viewed my forms, Turbo Tax shows that I paid $309 more in taxes than my W2. When I tried to find out why, I got, "I do not understand the question." Or, "Do you need a W2?" I was trying to use Turbo Tax for a faster refund since the IRS free form/free file has a problem with form 8283. I will mail it in.

I got a Turbo Tax disc in the mail. I tried to install, it wouldn't work. I called the help number and they said I had to pay and they would give me a number to key in when I load the disc. I gave them my card number, they gave me a number and the disc still wouldn't work. I called the help line for Turbo and spoke to Andrea. She uploaded the Turbo for free and said that I would be reimbursed. She also gave me an incident number. One day later, I was charged on my account again. I had to move money so that I would not go into overdraft because of these charges. I called again and spoke to someone named Suryia or something foreign. After another 2 hours dealing with her, she assured me that both charges would be taken off.

As of today, there are still 2 charges of $ 63.55 each ($127.10 total). I am afraid to look again for fear that 3 charges will be out there. Turbo is a good program but customer service is very, very bad. People who can barely speak English can't to help you and cannot even spell correctly. I had to move money from savings to cover these fees.

After having spent the last two days trying to download Turbo Tax 2009, I finally gave up and contacted them for the address to return it. I ended up speaking to a man that barely spoke English but I got the address and will be getting a full refund. Goodbye, Turbo Tax. Hello H & R Block.

I purchased Turbo Tax; everything was going great until I got to the e-filing step that is when everything went wrong. My federal return was accepted, but when I tried filing my state returns, a message popped up saying I needed to mail my state returns. It did not give me a reason for that. When I purchased Turbo Tax, I bought the Deluxe, because on the box it said state filing was included.

To my surprise, I can't e-file my state return, instead I have to mail them in and wait forever and a day to get my money I so badly need. I tried calling Turbo Tax, but I was on hold for over thirty minutes. I just do not have the time to wait on the line. So I tried doing the chat, but that did not work either. I am just so unhappy with Turbo Tax. I will never buy it again.

I purchased TurboTax this year (as I have for the past ten years) and discovered that there is an error with the program if you are running on Windows Vista. The program took about one hour to install (from a CD) and when I started entering my taxes, it took another 15 minutes. After I was done, I tried to el-file and discovered that the submission process does not work. I researched for 3 days and got many different answers. The TurboTax support instructs you to check the firewalls, check your virus software, and reset your internet browser among many other things that do not work. I logged a problem using their online support but that was not working either. I lost connection about 5 times until it finally lost it for good. I called and after 45 minutes of waiting, I spoke to a technician who was not very knowledgeable.

He referred me to Microsoft, which is another nightmare. I finally discovered that you cannot process the submission if you are running Windows Vista and have Internet Explorer 8.0. You have to have Windows XP and running Internet Explorer 6.0 or 7.0. This is obviously a TurboTax programming problem which they need to fix. IE has been out for a long time now and they should make their program compatible. I got my taxes done using Windows XP and IE 7.0 and it took less than one minute to upload. This took many hours of research, causing frustration and stress.

We purchased TurboTax online as we have for many years. This year, they charged my credit card three times. We were on the phone for 30 minutes trying to get it resolved with someone who did not speak English. We spend a lot of time trying to get a credit issued, but finally we did.

I used TurboTax in 2008 and thought my taxes were done correctly. In December of 2009, my husband and I got a letter from IRS stating we owed $536.00 as we did not claim his unemployment. I did place the unemployment as form 1099-G. I contacted TurboTax and they are trying to say I had 4 choices on the 2008 tax form and chose "state and local refund" instead of unemployment. I did not have these choices and was prompted to enter the 1099-G form and the amount. I bought a new computer after doing the taxes. Still have the old one, I just have to retrieve the information. I know I entered the information correctly.

My husband and I have been using TurboTax for many years. This year, like every year, we filed for federal and state taxes. TurboTax accepted them and we later got an email saying that they both were rejected. We thought, "Oh, well TurboTax will just walk us through it and whatever was incorrect will be fixed." That is not the case. They showed us a page that says, "Let's look at your return." Basically it is 27 lines of tax speak. You can't file page 1 of Form 8608 without filing page 2 and 3. You need to only file page 3 of Form 1040 for State Taxes and not pages 1 and 2. Well, we weren't the ones that sent the papers to the federal and state governments.

How are we supposed to fix sending different forms? There is no way to choose what gets e-filed and what doesn't! Their customer service is non-existent and we are truly stuck with a bunch of forms that no one will accept. We now have to go through everything with a fine tooth comb and most likely pay another source to help us file our taxes. Taxes are a big deal. You don't get "do-overs" with the government. TurboTax should totally revamp their whole customer service relations program. We are using TaxAct from now on.

We purchased the 2009 edition, only to find that there is a programming error for Windows. I spent 4 hours trying to download it, another 45mins on hold w/ TurboTax and 1hr w/ a service rep that eventually told me there is an error in the program and they didn't know when it would be fixed. I spoke w/ another customer service person today and she hung up on me. Wal-Mart, where it was purchased, would only exchange it for another one which doesn't help since it is defective to start with. Guess, we got took but it won't happen again. Goodbye TurboTax.

I have attempted numerous times via phone and email to contact anyone with this company to request a refund. I purchased by (credit card) the Premier Turbo Tax 2009 for $89.95, I never downloaded it due to finding the same version for $49.95 online. I processed my 2009 (Turbo Tax) taxes online and chose to have them deduct the $49.95 out of my refund. The attempt of contacting someone has been exhausting and extremely frustrating. I am requesting a refund of $89.95 and was given an incident #** for reference. The receptionist put me on hold as soon as I entered the incident number and she never returned to assist me. I attempted numerous times to call back and every time was put on hold. I have been a repeat customer for years and with this unsatisfactory service, I will no longer be a customer and ensure that I tell all my friends and family of this incident.

I have been using TurboTax since 1998 and never had any installation problems. This year, the 2009 version requires an additional installation of "NET Framework 3.5 SP1" which does not install. I keep getting an error code 1603 message and all of the suggested fixes do not work. Intuit has a defective product with the 2009 TurboTax program and they will lose thousands of customers like me if they do not fix this problem soon. Unable to file tax returns early will cost time and money to change to a new e-file program.

I paid to use Turbo Tax this year so it would directly import our W2, plus it imported our info from last year's free version. All our info was super simple (I have severe arthritis, so the $20 was worth it to save typing). Our federal was rejected because Turbo Tax imported our youngest child's DOB as 1998, making him born 3 months prior to our oldest child. I realize this isn't a major big deal to some, but we need our refund and this was a major hassle. It took 3 times of manually fixing it before Turbo Tax would save the info properly and re-eFile.

Like Phil of Peabody, MA on your website, TurboTax 2009 will not install. There is some type of problem involving the Windows .NET Framework. The initial suggested fix of reloading .NET 3.5 SP1, it doesn't work neither, do several intricate steps suggested on their website to which I was referred. I'm supposed to wait until one of their engineers designs a fix. I've waited 3 days. Meanwhile, they've taken my money and are not providing the promised program in a usable format. I cannot file my tax returns in a timely manner. I've used Turbo Tax for nearly a decade. Never had a problem before. I bet thousands are in the same boat.

I have used turbo tax for 9 years now. Never having a problem. This year 2009, I can't seem to get onto the program. It wants to install SP1 and it says that my computer does not have the updates required. What! What is this all about? Then when trying to get customer service, can't. Won't happen and if you try to use the "chat" method, you have to use their problems and their verbiage. Useless. Goodbye turbo tax. There are less complicated e-filing methods out there like thru the IRS. Thanks for nothing.

Turbo Tax will not do my two daughter's college expenses correctly. It keeps insisting that I come out better off to use the tuition and fees deduction (and it only gives me a $2000 deduction, it should be twice that) and not the American Opportunity Credit. It will not even give me a place to try to use the credit. This is totally wrong. Turbo Tax had me owing $2000+ federal. I went to Tax Slayer and they figured it correctly and now I get a refund of $2000. I now realize Turbo Tax did this to me last year, 2008, too. I will be filing an amended return for 2008 and will never use Turbo Tax again!

TurboTax 2009 is a complete bust this year and their support to fix problems is invisible. This year's version requires an additional installation first to your computer (Net 3.5 SP1) which does not work. Their online and phone center support are useless. In the end, they ask you to create an error file and email it to Intuit for resolution and Intuit is not responding either. This company has a defective product and is not responding to any resolutions. I am currently using a tech service at plus $50 an hour to get the program installed and the tech company is having problems as well. After 4 hours, the program is still not installed when it took a mere 10 minutes in past years. Their installation platform is flawed.

Their product calculated my 2006 NC state return incorrectly and I had to pay a penalty and back taxes. The penalty was less than $50 but Intuit would not refund the penalty. NC Department of Rev said that many returns by Turbo Tax had made this error in calculating tax due. It is very difficult filing a claim using Turbo Tax website and they are not helpful. They do not stand by their claim to pay they penalties.

I was downloading TurboTax 2009 from a CD when a pop-up window informed me that I needed Microsoft NET 3.5 SP1 installed to use the software. The program proceeded to download NET 3.5 and install it. A reboot was required but afterward my computer would not boot up at all. All I get is a black screen when I turn the computer on. Even safe mode is inaccessible.

I tried to file my retirement tax with no earned income and turbo would not except and complete the return, so I could email it.

I received a notice from IRS that I had entered a "federal withholding" amount double the actual amount. I had filed electronically and didn't have a complete printout of my return. This year, I will not e-file. I will mail my return and double check with the tax tables manually. I had received a refund and after tax, penalties and interest, I paid much more to IRS than I had received. I had the cash to pay immediately, but I regret having to pay more than I owe.

I am unable to make purchase for download of 2009 TurboTax Deluxe and there was no help available. I got a few hours of wasted time at my rates of more or less $300 per hour.

There's an issue with my 2008 taxes and it was not my error. IRS is advising that we owe $15000. It was $10000 but interested added. They are taking $100 a month out of my account already and all my taxes were paid. I filed through Intuit Turbo Tax. IRS sent something about unreported income that was the exact amount of money my husband made and we reported for 2008 but a different EIN for some website company.

My husband's a massage therapist. Have we been robbed? We have tried to get this resolved and thought it was, but apparently not. Now I am going to spend more money that I don't have to get this fixed. Where did my money go? I am already facing foreclosure of my house and a pregnant 17-year-old daughter and now I have to deal with this?

I received a letter from the State Tax Commission stating that there was an "Adjustment of Individual Income Tax Refund" to my 2008 return. The taxable income that the State Tax Commission computed were different from my Turbo Tax numbers. I entered all the numbers from appropriate forms correctly and I don't understand the reduction in my expected tax refund amount.

I emailed my complaint about the discrepancies and hoped for the stated 100% accuracy guarantee that Turbo Tax boasts. As a result, I only received an email response from Turbo Tax stating that the Accuracy Guarantee is a reimbursement program covering penalties and/or interest only. I was financially devastated as a result of Turbo Tax's incorrect calculations. Consequently, I lost my apartment and fell behind on my bills. I will be interested in joining a class action lawsuit against Turbo Tax as I feel they are not honoring their advertised policy.

I filed my returns for 2007 with no issue, but I just received a bill from the IRS stating that I owe an additional $1544 in taxes for my 2008 Federal return. I show I entered all of my w-2 infomation and Turbo Tax used the right wage figure for my State return but used a figure $9999 less for my Federal return. I have tried everything to just get a phone number for customer service but feel like Turbo Tax gives customers the run around and makes it very difficult for customers to get any resolutions. My return have printed right on it 100% guarantee and that they will pay for eroors but good luck getting it.

I also received a notice from the IRS last week stating that we had incorrectly claimed too much for our federal withholding in 2007. Not true. I have my documentation. Amounts I entered were correct. Amount Turbo Tax reported was higher. A $635 difference in tax is costing us over $3500 in taxes, penalties and interest. AND THEY WANT IT NOW! I have always used TurboTax but won't this year. I, too, would be interested in joining a class action suit.

There is a recent problem I ran into in that TT does not save worksheets and include them with your PDF copy filed with the IRS. I tried to access my 2008 return worksheet documenting 1099s that I reported and TT says they can not produce it. Unbelievable. This is the worksheet document that details 1099s that were reported to IRS as part of my income.

My return is not complicated and I know the amount of gross receipts includes all my 1099s,
I know I am accurate, however I need the document to prove to IRS.
It is only a one or two page at most worksheet.
For TT not to save this and make it readily available
-there is something very wrong and/or very suspect here- this is a critical document verifying specific amounts and sources of income reported to
IRS.

What gives? Someone vested in law please look into this.

Filed 2007 taxes with Turbo Tax. Received notice from IRS that withholding amount was entered incorrectly and now owe over $3900 in taxes, penalties and interest. Turbo Tax states they cannot find the error-everything was entered correctly. They refuse to assit. I now have to pay over $3900 due to an error in the Turbo Tax system. Would be interested in joining a class action suit.

I filed my 2007 taxes with turbo tax. I received a bill a year later for more than 17,000. I had purchased the tax audit service through turbo tax. They asked me to submit several documents which I did. I was told through tax audit that it was my fault because made an error with respect how we recorded the interest paid on one of our properties. We thought that turbotax would be able to catch such errors.

We were shocked to find that it could not. We were also told that we were not allowed to claim the full amount for money spent on renovations to our rental property. Yet, turbo tax added them up as if we could. We were severely penalized by the IRS for this too. As a result, we are entering into financial ruin. We need some relief.

We have a tax bill of $18,000 that we cannot afford to pay on our limited income. The IRS is threatening to garnish our wages and put a lien against our property. We need serious help!

Now the IRS is asking us to pay the difference plus penalties and interest for two years. The difference was only a couple of hundred dollars but it amounts to over $2400 due now! Does anyone know anything about a lawsuit? In talking to my brother the same thing happened to him for the same tax year! That CAN'T be a coincidence! We owe over $2400 to the IRS. It will actually turn out to be more because we can't pay it all at once. We actually have to make payments which will accrue more interest and penalties on the balance.

Purchased Turbo Tax online for 2008. They take your 2008 files offline on Oct21st. Now I need to access them and the only answers I can get from TurboTax is I have to buy the CD version of 2008. I thought I already bought TurboTax. Why am I required to purchase it again to access my 2008 taxes. Seems like extorsion to me. I have used TT for 10 years. I will not use them again.

I have used TurboTax for about 5 years and have always been happy not to have to read through complicated tax instructions, but instead to have to answer much simpler questions as prompted by TTax ... until now. I received a notification from the IRS that itemized deductions on my 2007 return exceeded limits for those above certain AGI levels and I now owe back taxes with penalty and interest.

I decided to see if there were other who have had similar problems with TTax 2007, which brought me to this website. This is very eye-opening.

I have not yet tried to contact TTax, but how can they not be responsible for errors with their product? Does anyone know if there is a lawsuit against them? If not, I for one think that there should be!

I paid the deluxe price for Turbo Tax and now cannot retrieve my 2008 tax form nor get any other support to help with the problems. I am extremely upset with the company fot being so inconsiderate to their customers. I will have to pay a penalty because the tax form will be late.

I was contacted by the Office of the President about my complaint which I filed with the BBB. They sent me the desktop version of TurboTax 2007, which did my taxes correctly, the online version did not put my military retiremetn into line 16b (taxable) so I got a bill from the IRS. I told the guy (Mark) that there was an issue with the online version, I receive an email today 10/20/2009 that they are taking the online version offline and that they can't duplicate the problem with the desktop version.

I used TurboTax online deluxe to file my 2007 taxes. After entering my 1099-R for my military retirement income, the program asked me if this was a Non-Qualified distribution if it met any of 3 catagories, one being a payment from a military retirement. I answered yes, the program put the amount in line 16a but not 16b. I received a bill from the IRS for $6500.00 plus additional interest. I called turbotax, the first person I talked to Autum, said it appeared the software had made an error, but she didn't know why. She sent me the 2007 software to redo my taxes. The next guy I talked to Dave said it was my problem, "I must have entered something wrong" Is there a pending law suit against Turbotax. If so please include me, if not how do I start one?

I could not figure why the IRS and now the California Franchise board are slapping me with back taxes and penalties. I already paid the IRS but upon examination of the Form 1040 it turns out that even though the information was correctly entered in the Turbo Tax drop-down menues not all data was transferred to the 1040. I have emailed Intuit, but all I can do at this time is await their reply. Several thousand dollars in IRS and State penalties and likely a red flag next to our name.

Turbo Tax omitted some of our 2008 taxable income. My husband and I have received at penalty in the amount of $1,300. I checked our w-2's and the amounts were entered correctly. Intuit is impossible to reach.

I filed my retired parent's tax return for 2007 using Turbo Tax Deluxe. I just received a notification from the IRS that we owe an additional $1365 plus interest. Turbo Tax did not add in their retirement income (even though it was entered) as taxable income! I decided to see if other people have had the same problem...on your site, they have! So I will not contact Intuit as it looks like they do not respond favorably to consumers. I've used them for many years, but am really contemplating not using them any longer if they don't stand by their product.

I have recieved an email from this company to file my taxes. I'm a student and I have never filed taxes. They also have a faulty address on file. I can't get a hold of them due to the fact that they don't have a phone number.

Apparently, the return is at IRS, as I got a response when I went to irs.gov and clicked on where is my refund.

We filed our 2007 tax return with turbo tax. I added my husband retirement income but for some reason turbo tax did not add it a taxable income. We now owe irs because of this mistake from turbo tax. We will not be using it again and will tell friends about it if Turbo tax don't do anything to correct their mistakes.

When using Turbo Tax to file my 2007 and 2008 tax returns, one of the questions asks " Do you pay alimony/child support"? I reply "yes" and enter the $12000.00 that I pay per year child support. I have just been audited by the IRS reflecting that I owe an additional $3000 for the 2007 tax year because "child support" is not tax deductibal, only "alimony". Why does the program prompt you to enter child support payments if it's not relevant? I am not a tax expert and put my faith in this program as my filings are always straight-forward and, up to this point, uncomplicated. The "mistake and audit check" function of the program returned no errors or warnings.

I filed my daughter's 2007 taxes using Turbo Tax Premier because of stock options. An audit by the IRS stated that the withholdings was overstated and was issuing a bill of $1600.00. When I inquired at Turbor Tax I was told that it was an error on my part. Later I found out that while I submitted the Premier efile, I was told by Turbo Tax that the Deluxe was submitted. When I asked for a copy, I was told it wasn't there. I ended up with a refund for the Deluxe. The last person I talked to could not explain how the situation occurred but he was sorry. Turbo Tax correctly placed the stock compensation with the gross income, but it failed to correctly place the withholding in the Federal withheld which caused the overstated amount of the withholding.

I was audited by the IRS for my TurboTax 2007 return. The result was approximately $3300 in penalties and interest. The specific problem was that the TurboTax product asked for and accepted 1098 mortgage interest twice in its program, doubling the mortgage interest that was reported on my taxes. I have screen shots of the software to show how this happened, and the VP of TurboTax has stated that the program worked as designed and that checking for duplicate entries after they specifically asked for it twice was "not a priority" for Intuit.

I have tried to resolve this myself with B. Meighan but he has told me 1) the programming issue wasn't a priority for his team, and 2) that I should ask the IRS to waive the penalty because I used TurboTax. I find both of these responses to be amazing given the "Accuracy Guarantee" and "Audit Support" touted by Intuit.

Clearly, the consumer is on their own to know everything there is to know about IRS rules and cannot trust that TurboTax is asking the right questions and takes no responsibility when they don't. I would like an attorney to contact me. I'm curious to know if a class action suit is in order. I have full documentation of all emails between the TurboTax VP and myself and will share them. Approximately $3300 in penalties and taxes and additional $11,000 in taxes now owed that I will have to borrow from the IRS at 5% in order to fulfill my surprise tax obligation.

I go to file using turbotax software in 2008 for 2007 tax year as I have done the last 5 years. a little man pop us saying that I could receive more if I filed the alt min tax way. I click to do it and offered a large increase. I think it may be a mistake and go to file the normal way and he pops up again. I do file not understanding it but I trust Turbotax is accurate and knows the law. The Irs contacts me and says that tax was disallowed.

I contact turbotax and stated why I file that way is because of the software and I believe they will stand behind their 100 percent accuracy guarantee. Recently Taya who was handling the case sent an email stated that she was looking into the matter and would contact me if any other info was needed. Jason who I had no contact with contacted me 9 minutes later and stated that my claim was disapproved. I would never even attempted to file the alt min way if not for the software and trust I had in it being accurate.

Secondly the error only occured when I attemmpted to file the alt min way, when I file the normal way all my info stay the same. Only after the Irs contacted did realize that Turbo Tax was changing the numbers incorrectly and until then. I hadn't even looked at them to see exactly what or how turbo tax was changing the numbers.

They filed my out of state taxes and didn't file my state OR Federal taxes. They say I made a mistake somewhere, but I got all the way through and was told that they were being filed. When I went to find out where my refund was, I found out they were never filed.

The IRS found a mistake that Turbo Tax did not and I need to speak to someone at Turbo Tax to see how you plan to fix this issue.

The IRS now expects me to pay for the mistake with interest.

I purchase TurboTax software for $93 in April 2009 after checking other software. this one guaranteed the highest refund, but to do this they added a $600 rebate credit to line 42 on my taxes without asking if I received this money costing me to pay $225 to IRS. When I e-mailed them with the problem they simply said "we don't give refunds on efilings". Late fees for filing taxes and an additional $225 paid to IRS

I received a notice from Colorado that I had entered on Line 26 on Form 104 of the Colorado return an entry of $179.00. Colorado states the estimated tax credit you claimed on this line is greater than the estimated tax payment we received. When I view MY TAX DATA from the tools menu, line 26 is not listed but the Carryover wks line shows the 2004 state tax refund overpayment and applied amount to be $179.00, which is correct.

I spoke with a support person about this and she walked me through the process to view the data I had entered. I did not enter the line 26 amount (179.00) on my return. She said this MY TAX DATA file shows only the information that I inputed when asked by the program. Line 26 on Colorado Tax Form 104 states " Estimated TAX payments and credits;extension payments; and amounts withheld on nonresident real estate sales and partnerships/S corp/ fiduiciary income ". I did not enter the $179 that is listed on the form.I did not sell any realestate and did not have any thing to enter on this line and was not even asked to. The turbo tax program only asked me to enter the 2004 state refund amount, which happens to be $179.

I contacted the TurboTax Tax Analysts per the instructions I received from the intuit Accuracy Guarantee email. I explained all of this to Taya J. and she stated that I was prompted to allow the $179 to be imported from the 2004 tax refund line on the 2005 Federal 1040 form, which I answered yes to. She claims I was prompted twice for this same amount but she provided me a snapshot of my return only prompting me to import the refund amount. I asked her for the second prompt screenshot but she would not provide it, she instead wanted a phone meeting to explain why she was right.

I emailed her with five internet sites that all complain of her product and that talking with her would go now where. She replied to me " My determination on your claim is final." I asked her why both lines contained $179 and that I had only entered this amount once. She did not answer this question. The MY TAX DATA file clearly shows that I did not enter line 26.

I had to pay the State of Colorado $241 which included interest. My wife and I are both unemployed so getting this money togeather was very difficult. I was treated like I was stupid. I have been in the IT field for 25 years and have studied C+ and other types of programming. I feel I was shotdown right from the start. Thank you.

We received a penalty from the IRS for underreporting 2007 annuity income. Upon checking everything, we discovered that the TTax program mishandles the second annuity when both the filer and spouse receive annuities. We filed a claim under TTax's "Accuracy Guarantee". I spent 1/2 an hour on the phone with a technical service rep who took control of my PC and was able to see where the problem was, and said we'd get the penalty paid by TTax.

However, we've since been stonewalled by the programmers (?) or tax analysts (?) who insist "We received claims in the past about this before and it has always proven not to be a calculation error." Further, they said "The person that you spoke with was not an analyst, but a technical support agent" implying that the problem was never referred for programming correction. Bottom line, in their defensive posture, they are not listening. It is not the first annuity that has the error, it is the second one. I've asked to have this complaint escalated to a manager and it remains to be seen if I'll get a response.

sbbt has not sent my refund back. I desparately need this money. I will not use turbotax next year. They stole my money.

I used Turbo Tax Deluxe Addition to prepare my 2007 Federal Tax filing. I recently received a notice from the IRS that I had deducted interest from my home mortgage in excess of the allowed limit. I entered all of my information into Turbo Tax and it calculated the interested allowed. The whole point in using Turbo Tax as so that I don't have to study the tax laws and double check their calculations. Mortgage interest is one of the most common (and significant) deductions and the software should have made the calculation. I now owe an additional $9,000 in Federal taxes for 2007 and I am being charge interest (included in the amount).

I e-filed my taxes back in March 22,2009. As of May 1st I hadn't received my refund. I called the IRS and was told that indeed I have filed my taxes but there was no refund in there system. I was told to e-file again, so I did. As of today June 8th, 2009. I have not received my refund. I called the IRS again and was told that the problem is with turbo tax and I had to contact them for my refund. There is no customer service phone Number where to reach them other than the customer service where you pay to get your questions answer. I definitely don't want to pay 29.99 to get my questions answer if they were the ones who messed up my refund!!! I'm Mad!!

I have used Turbo Tax several years except right after my husband died, because I wanted to be correct, I used a CPA. This year I went back to TT and was doing well until they insisted that I fill out Form 1310. My husband has been dead for over 3 years, the income I reported had nothing to do with him, and because of this it said I was unable to e-file. I never rec'd confirmation, so I sent it by mail, but I had to send an amended return. As of today 6-7-09 I still have not rec'd my refund. I called the IRS and was told it could be another month. This is outrageous!!!

Filed via internet, emailed and got a confirmation number. Months later, when I contacted the IRS to find out the status of my refund, I was told the Income Tax Return filed had not reached them, they had no record of it. I e-mailed Intuit TurboTax an inquiry about it, and two weeks later I still have not heard anything form them.

2008 TURBO TAX DELUXE CRITIQUE

This package is the most crude, primitive one Ive seen in a long time. It has innumerable annoying factors which need not occur in well-designed software. It also lacks some apps for particular tax programs.

- The Massachusetts top form includes a line for the Senior Circuit-Breaker deduction, but the program provides no way to calculate it!

- When going to a group of programs at the bottom of the list, then displaying one, it displays at 100% size, which is inconvenient, so I lower it to 75%. If I then return to the list, it pops up top-justified and I have to scroll down again to the lower group. If I then open another one, it comes up at 100% and has to be reduced. Ad nauseam!! Thats dumb design.

- Ive been warned of a super-virus expected; why can I not copy my TurboTax files to a thumb-drive? It seems not to permit that.

- Some files are labeled keep for your records, others are simply worksheets. The worksheets contain data that support inputs; shouldnt they be mailed? There are not explicit instructions as to what should be submitted.

- Before doing half of the data input, TurboTax claimed to have filed! Actually it did not, but that didnt prevent it from claiming to submit a disruptive (incomplete) form, followed by a useless 1040X.

- The Feds, in an unexpected position, did not create last-minute changes to the tax-code. But this did not stop TurboTax from making many last-minute changes, suggesting that they just did a careless job of coding.

- A lot of downloads size up your system to see if theyre needed; TurboTax is too dumb to do that, so always prompts to download, even if its redundant.

- TurboTax prompted me to efile, but a few screens later said that it could not!

- The worksheet for 1099R has a lot of boiler-plate up front, which has to be entered for every item, not providing any automatic fill-in at all.

- Even Microsoft does better than this, and VMS did much better 20 years ago.

Turbo tax transferred my moving expenses from federal and also calculated our income wrong. Filed a complaint to get our penalties and interest back from Turbo Tax. Received a phone call that it all was our errors that we manually entered items wrong. What a joke that company is!!!! Anything to get out of the guarantee you SUPPOSEDLY provide to customers. The person that called me back sounded to be around 90 years old! No wonder!!!! Will never purchase this software again!

Turbo Tax charged me for Turbo Tax Premier even though I filed using Turbo Tax Deluxe and continue to have Turbo Tax Deluxe. The customer service representative I spoke with agreed I had purchased Premier even though my account reflects Deluxe. I have one account, one ID, I have been using with Turbo Tax for the past 4 years. When I asked the customer service representative to connect me to his supervisor, he said he could not connect me nor correct this mistake, he repeated he could not give me a refund for the previous erroneous purchase nor upgrade me to Premier.

I first called Turbo Tax on March 19 about improper handling of accrued interest in the Home and Business version. I have used Turbo Tax for more than 10 years and never had a problem before. The system does not allow more accrued interest than the interest reported in Box 1 and Box 3 of the 1099INT. From a tax and investment point of view there is no relationship between accrued and earned interest on the 1099INT, and the system should not be doing the edit. This is something that used to work properly in earlier versions.

The rep kept calling it occurred interest. The supervisor that I asked for was worse than useless in understanding the problem. After 45 minutes of my precious time, I gave up and asked that they call me back when they solved the problem. I had to call again the weekend before April 15 as there was still not a fix in the update files. I finally had to do the Schedule B myself, overriding the error showing in the system. Because of the override I could not use the online submission, which was supposed to be free.

Paid $96.29 for Home and Business but had to spend many hours more than it would have taken me by hand due to errors in the system and time spent calling company. I have lost confidence in the accuracy of the data on the files and will not be able to roll-over the 2008 to the 2009 system, which is part of the value of using the same program consistently.

They want you to "ask the community." I didn't pay over $100 to get a 3rd opinion. Turbo (turdo) tax just make over $100 dollars and I am still working on my tax REFUNDS (state & fed)

I bought Turbotax Deluxe from Costco (PC Version). It took me one week to enter all my tax information (W-2s, stocks, interests, deductions etc). I e-filed the return to IRS. I needed to ammend the return but I couldn't find it. It appears that return has been disappeared from my PC (I have not deleted any file and my recycle bin has not been cleared in the last one month). Probably some bug in their software but they don't acknowledge it.

Called customer service twice (long time on hold) but no resolution. They could not find the tax file. They did not have any means to retrieve data from IRS or any utility to re-create the tax file from the PDF version of the return. The customer service behavior was not sympathetic.

I spent so many hours entering this information. Now I will need to re-enter this information to get an ammended return. The customer service even does not acknowledge that there is an issue with their software or even try to resolve the issue. Mental agony, worst customer service.

I went to TurboTax on line to fill out my free Federal Income Tax Form. When I got to the end it said I had 6 mistakes that needed to be corrected. I went back and the computer kept asking me for my employers name. I am on disability and do not work. I have a 1099 not a W-2. I spent a good three hours trying to figure out what I did wrong. I finally decided to print my return and finish it by hand. Of course i had to pay first. I paid and the site would not print my signature pages. I went round and round and my computer kept freezing up, telling me to put in my employers zip code, address and ID number.

I finally unplugged my computer as i was mad. After I calmed down I plugged it back in and decided to START OVER. By this time I had received my state paperwork but not my Federal. The only way I could get this webiste to work was to click on E-FILE BOTH STATE AND FEDERAL. They tell you tyhat it's $29.95 for Federal and $39.95 for both so I thought 'wwhat the hell, I can't stand this torture anymore.

Today I check my bank statement and TurboTax charged me TWICE. I was so mad i called them and the foreigner I got on the phone couldn't understand anything I ws telling him. He refused to credit my account and he refused to let me speak with a supervisor. These guys are crtooks and I hope someone puts a stop to this rip off of a company. They must be making billions on their FREE INCOME TAX FILINGS.

I hung up on the creepy guy on the phone. I couldn't understand him and he did not care about my complaint

i went through the process of filing my taxes when it came time to pay i did with a credit card this was prior to complete filing then i tried to e-file and it wouldnt let me i should not have been charged 1st i had to totally redo all with another program i want my money credited back to my credit card they did nothing for me except frustrate me and waste my time and i had to pay for it

They advertise Free Tax filing. They say get started for Free. I chose the Free option and was charged $49.95 for the Preparation of my Federal Tax Return. I was also charged $39.95 for filing my State Return. The $39.95 They tell you about before they prepare the Tax forms, but they don't tell you about the $49.95 before they prepare the Federal. After you have answered all the questions and the forms have been completed they tell you your going to be charged. You can't print it out before you pay the $49.95. They pretty much had me where they wanted me and then said give me the money.

First I went on the web and Googled Free Tax Preparation What comes up is Turbo Tax Fed Free Edition Last year was free. I had no reason to believe that only 1040EZ was free. Yes I chose the Deluxe because it clearly states Recommended for Returning Customers The botton states Start for Free it also states Free efile included. This web page led me to believe the 1040EZ was not going to be sufficient for my return. Owning a home, making charitable contributions, and medical expenses would require the Deluxe Edition.

I didn't pay for the Federal Prep last year, only the State portion. That's where I figured they made their money and I don't have a problem with that. What cost me $39.95 last year, cost me $89.90 this year.

I have purchased turbo tax for home and business 95.00 and while I was doing my taxes it requested 35.95 and another 35.95 and to file another 29.95 and until now I didn't have my taxes done,no costumer service, they will not answer theire phone, I have send email no response, so far I have paid more than 200.00 and no body to talk to the worst experience I have ever had, I will never recomend turbo tax again to anybody at all.

Now I don't know what to do, I want to cancel every thing and get my money back. I will take them to small claim court for service not rendered. I am very disappointed in Turbo Tax. the aggrevation and distress over the whole episode is very upsetting of course. no turbo taxes again for sure

the worst experience I have ever had , I will never recomend turbo tax again to anybody at all. Now I don't know what to do , I want to cancel every thing and get my money back. I will take them to small claim court for service not rendered. I am very disappointed in Turbo Tax

I originally started with a free efile tax program and by the time I finished it was $42.45 plus sales taxes. I have no idea when or why that changed. Then after completing the form in which I filled out information to have the owed Federal taxes taken out of our account automatically by a debit type system, I got to the efile finish and the taxes were filed alright but not the deduction from our bank account, although I didn't discover this until returning home from work and reading the email that the forms had been accepted but I owed a certain amount and was going to pay by check.

It is now 11:15 p.m. on 4/15/09. So I frantically try to reenter the information on the forms and submit an amended return. But I could not get to the information needed to make such an adjustment. Finally I found a form that told me where I could pay online for another $10.96 fee. I wonder if the late payment would have been anymore than the $57.46 I paid for TurboTax convenience?

$57.46 and a whole lot of frustration. I will never ever use this service again and I would never ever recommend it to anyone!

My federal refund was rejected and I understand why so i went through tax act for it but still did my state through turbo tax and that was 02/09/09 and i have resubmitted it 3x and it still has not gone through and here it is april 15th..i talked to a rep and did not tell them that i filed somewhere else and the guy was telling me that I can not file my state taxes until I file my federal and the irs will not except it..this guy did not know what he was talking about because I had already filed and got my return for federal..and I demanded a refund for the 69.90 they took from me and I would just go to my state sites and file them myself..

the guy just kept saying I cant file them until I do my federal..so I hung up on him and now I am doing a live chat with a rep and he is having me re-e-file for the 4th time now..now he wants me to do it AGAIN!! Oh wait my session has magically ended..weird..so now lets sit and wait another 20 mins for another rep..to go through the same thing with me and still no resolution..I will never use turbo tax again..they charge you and you dont get any satisfaction

I am probably going to get a late fee for my state taxes being filed and I am out another 69.90 for work they didnt do

I have used Turbotax for the past 4 years and never had a problem until this year. Unfortunately, I e-filed without closely reviewing the return. When filing away my file copies, which I had printed I noticed several errors with Schedule D. Items that should have been short term gain/loss were considered long term and vice versa.

There were 4 incorrect entries all together; one was my input error, the others appeared to be an Intuit error. My input was correct, but no matter what I'd do, the system put in the wrong place on Schedule D. I never had any problems before, but am now leary of Intuit. I'll need to do an amended return now, but will hand compute rather than using the software. I don't trust it now.

I have filed tax online and then had to do an amended tax. The information that I enter does not show up on the final pages. In other words some info. does show up and other info. gets left out. This happens after I save it.

My father is now having to pay several hundred dollars back and I still don't know whether it is correct or not.

Only after paying, and filing my Federal return, did the program find that the stimulus amount received in 2008 had not been included. I didn't know that it needed to be entered, and the program never asked me to. The e-file was rejected. Once I entered the amount, as instructed, my refund turned into a $375 balance due!

My complaint is that since the return has changed, I should have the choice, once again, of filing or not, and getting a refund from Intuit. But, there is nobody to call who can help...nobody to talk to. Intuit has my money, and I have to file a return that I don't understand and don't agree with.

This is not worth the money you think you might save by using this program. Have your taxes done by a live person who you can speak to, no matter how simple you think your return is.

I just attemped to install TurboTax via CD they sent me on my computer. Used the online purchase process and was issued an installation code. I typed it in numerous times and it failed every time. So I went thru the purchase process again, (and I'm assuming that I will get billed twice now). Got the exact same installation code, and yes, I do know the last 4 digits of my credit card because it asks for that too when you install.

I called customer support and was on hold for 40 minutes. When someone finally picked up, I got cut off!!!

I'm out $120 so far and I haven't installed TurboTax. I am so mad!

I filed my 1040 (2008) through TurboTax on 3/17/09 which showed I owed the IRS $1519.00 which I opted to be paid to the IRS by bank debit on 4/10/09. I checked my bank account on 4/11/09 and found that the sum of $15,587.00 was paid to the IRS. TurboTax to date are unable to explain to me how this happened.

My bank had to credit me with $11,000 overdraft protection !

Last week I was checking my emails on g-mail and there was an ad serves ad stating Receive a GUARANTEED $2,642 on your next Federal Tax Refund!I used Turbo Tax last year so I thought why not check it out knowing that it was probably untrue. It was just a link to Turbo Tax. After thinking about it I got really mad knowing that I was not the only person that was duped.

This is not a fair practice and companies that use this type of marketing should Be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and I think the people should know a bout Turbo Tax and the scams they Try to get away.

I purchased Turbo Tax online to file my federal and state (Arkansas) return. Everything went fine with the federal but when I got to the state section I made the mistake of checking the box wishing to file an amended return. I immediately (before e-filing any return) went back and took this off but it wouldn't go away and kept causing an error that prevented me from e-filing. I called Turbo Tax three times over this issue. By this time, I had e-filed my federal return because it specifically said on the website that I did not have to e-file federal and state together.

Now that the state has been corrected by the turbo tax people I am unable to e-file. I again call Turbo Tax who tells me that in the state of Arkansas you must e-file your federal and state together or you will have to mail in your state. That was not what the website stated and I demanded to speak with a manager (which the rep would not allow) and am still waiting on a refund of $34.95. I will NEVER use Turbo Tax again and am sure to tell everyone I see not to use them either. What a joke!!

First we efiled our sons taxes using turbo tax. At the end of the process tubo tax stated that we had finished. We then found out a week later that it had not been filed. We also filed our income tax a couple of days after our sons using turbo tax. Again being told that we had finished we found out later that it had not been filed. When we went to the turbo tax site it was as if we were continuing our taxes and we had to send them in again. Do to the time sensitive dates that the taxes needed to be filed, we might lose thousands in college funds.

We do not know yet but might be around 5,000.00 to 10,000.00 dollars.

TurboTax Home and Business version is not suitable for use by the general public. I experienced two significant errors in computing my taxes for 2008. Both of the errors would have resulted in an incorrect tax return. Error #1. When entering data for a 1099 R, if box 2a taxable amount has not been completed (as in the case for Federal employees), TurboTax will treat the entire amount in box 1, Gross Distribution, as non-taxable. the error is further compounded since the taxable amount for Social Security amount would also be impacted. This error is a significant understatement of taxable income. Error #2. TurboTax selected the wrong tax from the tax table. In my case, it understated the tax by 6 (six) vertical locations on the tax table.

Consequences: I computed my tax manually.

paid $50.00 for program. It will not download. Says there is an error. Can contact Turbo Tax support, but only computers. If I send it in, they say will take a few months to see what the problem is. Meanwhile, I still need to do my taxes and will have to pay someone else to do them!

I am out right now $50.00 and will be out more to do my taxes before the deadline

I completed my return using the TurboTax Home & Business Online version. When I printed my return to review it, I discovered that TurboTax had used the standard deduction instead of the larger amount that I had entered. But a Schedule C was not included in the tax return. Plus, the figure did not match my deductions. The first person I spoke with couldn't figure out how to get a Schedule C printed, then she got her supervisor on the line, who assured me the amount was correct and that I didn't need a Schedule C because it was a standard deduction. I hung up and figured it out by hand.

The itemized deduction IS the highest and gives me the higher refund. I called them back and pointed out the error to a third person, who told me he is not allowed to think out of the box, that he had to think within the Turbo box and was not allowed to help me determine if amounts were correct. He did tell me, however, that I could send it to the IRS as is and try to get the difference from Turbo Tax but that they wouldn't give it to me because they would say the box was right. And that the audit guarantee is good only if I'm contacted by the IRS for an audit.

He said 90% of the customers who found errors were right, and that although he works for the company, HE DOESN'T USE THE PRODUCT. He surprised me by offering a refund, to which I immediately agreed, so he credited my card, listing dissatisfied with product as the reason (btw, always use a credit card because debit cards don't offer consumer recourse). He gave me a confirmation number for the credit, and I received an email confirming the refund (although no dollar amount was included).

I'll wait a few days for the credit to show up on my card. If it doesn't, I will call my credit card company and dispute the charge through them. Meanwhile, I'm re-doing my return by hand, and next year will find a good accountant. It's worth paying to avoid so much hassle.

I tried loading Turbo Tax Premier from a CD received error code 65535.

Went thru all help screens, tried all fixes ... none worked.

After 4 hrs decided that was enough after reading about all the other problems with TT accuracy, I am sending it back for a refund. You have 2 months from date of purchase. Won't purchase TTax again.

Time lost; aggravation, hopefully $$ will be refunded.

I used Turbo Tax Premier Home and Business version. Lots of misc. problems, poor support from Intuit and much frustration. I ended up having to print and mail the returns at the suggestion of Intuit, as they couldn't figure out how to solve the problem. I'll never use the program again and I am going to sell my Intuit stock.

too much anxiety - never again will I use an online tax program.

Your Prices are Too High! I changed to H&R Block TaxCut Home and Business

State income tax. It was rejected. According to the error given here, the software did not even ask about the part that needed to be fix. My state income tax will be rejected again! The support personnel do not know how to handle the issue. Anthony, The representative, did not know what do but instead advised me to call the IRS and State. The government authorities do no not have anything to do with the software failure. This is very frustrating to me, and I should entitle to get my money back. This is ridicules!

Take my State taxes to HR.

i did my taxes on turbo tax of 2008 return. when i submitted my direct deposit account information so how it was changed at turbo tax.its been almost 2 months and not yet have recieve my refund. santa barara bank and trust failed to recall my refund that went into someone else account because of turbo tax changing my direct deposit information.the irs said it was out of thier hands. went to my local law enforcement office to fill a report and still have nothing resloved as of yet.

e-mailes turbo tax and they haven't responded to any of my emails. there is something going on at turbo tax stealing money from poeple. i wonder if anyone else has had this happened to them if so let me know who do i get in touch with to get this matter fixed.

we all have bills to pay as of this i have had to sell some of my stuff to pay off loans which i had to get from friends. it seems no one wants to do anything to help me get what rightfully mine. they have this crazy notion i had something to do with me not recieving my refund.

Turbo Tax keeps telling me that it is up to date. However, when I try to file it says forms not final. I do not have a complicated form. Manual updates, automatic updates all say that they are successful. Yet when I try to file, I still get forms not final. It is almost April and the forms are not final??? I am not a computer novice and have been a long time user of Turbo Tax. Their response has been unimpressive to say the least. I paid good money for a product that does not work.

Instead of a refund from my state, I owe $600 due to Turbo tax not transposing federal to state correctly. Last year it did the same to my son.

Owe $600 by April 15th and do not have it.

PROBLEM WITH TURBOTAX DELUXE 2009 I discovered a problem when working on a tax return schedule C part four. This is the section where mileage is reported. The mileage rates were changed in 2008 by the IRS. The mileage for January through June were at one rate and July through December at a different rate. Schedule C on this particular version of Turbotax DOES NOT CALCULATE the mileage for you. This MEANS that if you TRUSTED this software to work on your behalf and did not catch this while preparing your taxes you're missing out on YOUR DEDUCTION!!! After spending much time explaining the issue to support, when they saw they could not find a solution they SIMPLY HUNG UP THE PHONE ON ME. That was just getting me more annoyed than the problem at hand.

I lost my time trying to figure out how the programers could have missed something so basic. They offered nothing to make it up.

We ordered our update CD over 5 weeks ago & still have not received it. They say they will email confirmation but never got one. So reordered & still no response. I have used them for over 9 years. Never again! I don't have $50 to blow for this kind of service. Can you please help?

I live in Washington State and have rentals in Hawaii. Therefore, I pay income tax in Hawaii. I have asked for an Hawaii State income tax disk 3 times and never receive one. I do not do my taxes on a computer that has access to the internet. Why is this concept so difficult to understand?

I went through the same process with you last year with the same results. I got in trouble with the State of Hawaii because I placed my rental income under rentals. The State said I was a stupid main-lander. I had to amend my taxes and fight with the state for 3 months. I do not want to go through this again.

The IRS released their 2009 941 Quarterly Report Form on 02/19/09. It is now 03/24/09 and Intuit has still not released their update with this form. Their response is that 'the report is not due until 04/30/09' so they believe that they still have time. Anybody who processes payroll knows that you do not send your client's one report at a time, you send them in a packet.

I have clients who's last payroll was on 03/20/09 and their 941 deposits are due on 03/25/09. I can't send them their quarterly reports because I don't have the form update yet. This is very unprofessional and makes my firm look as if we can not accommodate our customers needs. I've been attempting to contact a Supervisor at Intuit for the last week; by phone, survey and using their online community Q&A. Intuit has NO FORMAL COMPLAINT PROCESS! There is no one I can talk to or write to that will address this or any other complaint issue.

Intuit suggested that I pull down the IRS form and manually enter all of the 941 information. I have a couple hundred payroll clients that I have to manually enter information for. I am currently investigating alternative products and services to process payroll and I suggest anyone preparing to provide these services to their clients do the same.

We received a notice from the IRS yesterday regarding our 2007 tax return. They claimed that we didn't claim the retirement income on our taxes for that year. Knowing that I put the information into the tax program, I immediately pulled our tax return and low and behold, it was missing. Considering that I just used Turbo Tax again to prepare our 2008 taxes, I pulled that return out as well...not there.

I went on the Turbo Tax website and went to the section where this income is reported. It was there the 1099-R information, however the tax we paid on it was used in the return, but not the income. I tried for 2 hours to find some support for this problem to no avail. This is extremely upsetting. We don't know what to do about this. This company should have to pay back this money.

Now, we owe $2996.00 for tax year 2007 and 2008 will be the same. This is an undue burden. My husband is recovering from cancer and I just had two back operations, where do you find money to pay back to the IRS when you don't have any real means.

I was unable to acess personal account information. System could not recognize user id or password. Technical support went back over the steps to reset password.Password was stored on windows and Norten. Unable to access account through technical support. Information on webste needed, no access. Requested someone who could provide information requested. Walked back through steps to fix website, still no access!

About three hour waiting and walking through steps to gain access.unresolved still cannot access information on website,information on website still needed.

I got the TurboTax CD, installed it, updated it, and did my taxes. A couple of weeks later when I tried to go back to add a charitable donation, the software did an other update and then told me that my my 2008 tax return was for a previous year and could not be open.

I purchased TurboTax 2008 at Wal-Mart for 29.99. Used to prepare and e-file my Federal 1040. I had planned to use an e-file facility on the OK TAX Commisson website to file my State Tax return but there was none I qualified for. I went to TurboTax.com and purchased on my credit card to prepare my OK State Tax return. It cost 39.99. At the end they charged my credit card another $19.99 to e-file!! Go figure!!! All the calculating had already been figured with the 2008 TurboTax Basic I had purchased from Wal-mart and not they charged me 39.99 to dump the information into the State TAx Return forms and then charged me another $19.99 to e-file it to the state!!! Is this a rip off or what? No wonder our current bad boy US Treasury Secretary Tim Geitner had problems with his taxes when he used TurboTax!!!! No more! For my simple tax 2009 tax return I will have my previous accountant do them and I know he won't cost more than TruboTax to just fill out the papers!!! What a rip!!!

I will never use TurboTax again. Besides, they longer they are in business, the worse the product....much more difficult to use this year...never clear if a correction was accepted or not...and kept continuously updating!!!

Used turbotax deluxe version to enter my tax information. Ran the error and audit check multiple times for both state and federal taxes. It came back with no errors. I paid them around $65 and tried to e-file my taxes. After accepting the payment it then showed me an error in my tax information. This only showed up after they processed the payment. Like many others, I won't be using turbotax next year.

I used Turbo Tax Deluxe - like I have for the last 7 or 8 years. Ended up paying over $1000. We are senior citizens and really don't make a lot. We ended up responsible for half of my husband's Mandatory Required Distribution because the company claimed the computer skipped over it so we have to pay $1700 to the Federal Government. Turbo Tax figured but gave no instructions on how to do it. They also discontinued their Estimated Tax Program so I am left trying to determine how much it is, etc.

I was very unhappy with Turbo Tax this year and do not intend to purchase it again. Lots of worry when I do not need it. I am recuperating from surgery.

after logging in all my personal information i was unable to print a copy of my incometax return. i have latest adobe software required. their software has a bug that kicks you out every time you try & print your income tax return. it reboots internet explorer.

i have no proof my income tax was filed.

Filled out my taxes, submitted the Federal Form, got a confirmation. 2/8/09. Never got my refund, checked with IRS 3,14/09, they never received it. Have tried to contact Turbo Tax with no luck. I give up, I am going to send my Federal forms in myself. Turbo Tax took $64.15 from my checking account on $2/11/09. I, like many others wont be using them again!

I have tried several times to get past the $39.95 charge screen without success and have been unable to get any additional response from Intuit.

I purchased TurboTax on Jan. 9th. and I have the receipt. It would not install on my computer. I've talked with serval CSRs but could not get it to install. I was made aware of the refund policy on March 11th, by a CSR, 2 days beyond the 60 day deadline.

The refund policy should have been told to me at the time of the first call which would have been prior to the 60 day limit. Now I'm out $42 bucks, I still don't have my taxes done and must find an alternate method of getting them done within the next month.

I have been trying to update Turbo Tax 2008 for 2 days with no luck. Failure to connect with server. I would like a disc for Turbo Tax Premier that updates the tax program. I am amazed that the program lacks so many forms.

I filed our taxes on February 3, 2009 and received all the notification that it had been done, from turbo tax. I did not hear from the federal government. I called today,3/10/09 to discover that my taxes had not been sent and am getting no where with turbo tax. They also charges me $49.00 for the FREE SERVICE.

I called the IRS and was informed that they had not received my electronic filing and I now have to send them a paper copy of the taxes, so that they can be processed. This was my first time to file on Turbo Tax and believe me it is the last.

I did my taxes with turbo tax no problem there but my biggest complaint is that they didn't tell me that they were going to charge an additional $30 to get my taxes fee deducted from my refund and that it would take longer to get my refund. I filed on 2/21/09 and have yet to receive my refund my boyfriend did it right after i did mine but paid it with his credit card and received his refund a week later. I'm really ****** off and I think I should get my $30 fee that they didn't tell they were charging for having it sent to Santa Barbara bank.I was complaining to a friend about it and he told me that he did it the same way as me last year and had the same problem! If you do your taxes with turbo tax pay it with your credit card if you don't want to have problems receiving your refund!!

I wanted my money back but no response mail or otherwise. Auto line says they are sending me a replacement CD- mine was damaged???- I just want to get my $ back .

I will love to sue them andf that is something I never said about anything. WHat a shame just when folks need all the help they can get.it to work.

Attempted to use TurboTax for preparation of tax return and got very frustrated so cut the computer off. I have received a comfirmation filing my return which is not complete. I wish to cancel that order. Cannot find how to do so - find no phone number or e-mail address to make a request for cancellation.

That return is not complete - therefore, not correct.

i had recently paid 25.95 for filling out my state taxes but it did not go through. i would like a refund back. my form did not go through and i paid for it but it was still saying errors has occured so i will like a refund back

Installed program from CD. It said- thank you for putting in your W2s when I hadn't even entered one!! Found where to enter them. Got all the way to entering college credits. It only had me and my husband to credit. Went back and found my kids were not even entered on the return under dependents even though the info was imported and they were showing up on the info form. It also told me to itemize even though my itemizing was only$9000.00.I also do not want to join a community. I am afraid this program will miss something important so I will go back to Tax Cut.

Lost $50.00. No reply from email sent.

I have used Turbo Tax last five years. Never had problem. This year it will not load properly. I continue to get error message 1327 (whatever that means). When I attempt to unload Turbo Tax 2008, it will not unload and I cannot get the programs to attempt to load again.

Turbo Tax is a pain in the neck this year, and is really putting me out hours of work.

Turbo Tax has loaded a hidden file on my computer than I cannot get rid off. Now I cannot load tax files, and TT customer assistance is very poor. This is really screwing me up when trying to do my taxes.

Nave used Turbo Tax for ten years and each year more problems develope. Apparently they are trying to antispate every question a customer might ask which is impossiable.Problem #1 was down loading the state program took one week. #2 was entering IRA roll over funds. When I rolled over the various funds some were new and Turbo tax had no provisions for entering those dollars. next was three 1099R each had a different amount that was cashed out and when I rolled them over with a greated dollar amount the program would not accept them.

I sent emails three times and talked with three people. Today I spent one and a half hours on the phone and the person was very nice and tried to find a way to enter the correct dollars but finally admitted that it could not be done.

Now I must use a CPA to do my taxes and this wil probably cost between 75 and 150 dollars.. BUt at least it will end three weeks of frustration. Althopugh I have been a long time customer next year I will check out other programs.

Again using Turbotax Deluxe 2008, mainly because I used TT last year and was able to connect to it. There is a bug in the software for entering an annuity that was rolled over to another annuity and it is showing the full amount as taxable even tho the correct code is entered in line 7. I found several other complaints about this on their website and after reading the complaints here, wonder if it will be resolved. Feedback does not get you answers, and it took several tries to get an email complaint form.

So far I have not tried to file because I want this income issue resolved, but the feedback I found about filing does not encourage me to use TTax again.

Turbo Tax now requires a ID and password and does not adequately provide for confirmation or retrieval of them if there is a problem. Instructions are not in sync with the program instructions i.e. drop down lists do not match the instructions. The requirement that you need to wait 48 hours for a response is absurd and causes undue hardship and frustration for the customer.

There is too much government for the tasks at hand. Retired people do not need the problems Turbo Tax causes.

My past experiences with this companies' non support shows our gov't lack of concern for the taxpayer.

Something TurboTax does not reveal in its advertising. There is a limit of 3000 transactions. Above this and the program shuts down and apologizes and let you know that you can request a refund.

A user will have put in 20 to 50 hours entering all their Schedule D transactions until they hit 3000 and then the programs says that you can't go any further. They should be made to tell the public about this limitation before they purchase the program and waste all that time.

We use TurboTax to file our 2007 1040 return. The program did not find any errors, and we submitted for our refund.

We recently (2-24-09) received a letter from The IRS requesting a copy of our 2007 schedule A. We got a copy of our '07 schedule A from TurboTax web site's recently filed tax returns and reviewed the document.

We were astonished to discover then, that there was an error on property tax paid line. The property tax filed was nearly 3/4 of million dollars!!!

We did extensive research, and found that a decimal point was not entered for the cents amount of our actual property tax paid.

So instead of a four digit number (thousand, hundred and ten), decimal point, and two digits for cents, a full six digit number was on the property tax line filed amounting to HUNDREDS OF THOUSANDS!.

Turbotax didn't pick this up in the error scan!!??

How the hell would a Taxpayer who makes less than $100,000 a year, pay nearly three quarters of million in property taxes?? What does one have to own in real estate to pay hundreds of thousands in property taxes?? Whatever it is, it would not be someone making my ridiculous salary. My point; The error scan is a service that we pay for.

Now we will have to submit a corrective copy of our 2007 schedule A to the IRS as requested within 30 days.

We will need to file a amended 2007 1040 with the correct figures.

Now we will have to pay back over eight thousand dollars to both the Feds and the State with interest!!

I purchase Intuit Turbox Tax Deluxe at Sam's club, submitted a mail-in rebate for $10, and was refused rebate by Intuit. They state in the refusal notice that the store where you purchased the product does not honor this particular rebate. Gee, I though it was Intuit who was providing the rebate, not the retailer!!! Intuit did not state anywhere on the rebate form that if you buy from certain retailers then the rebate is invalid. This is deceptive and dishonest practice. I have been using TurboTax for at least 15 years and this is the last time I will use it.