Intuit - TurboTax

Well, TurboTax has been holding on to my money, going on three months now. The IRS tracked my money and requested I might have to file a lawsuit on TurboTax if they don't send the money back to the IRS. I have sent all of my paper to confirm I am who I am. I'm trying to be calm and fair to give them time but like I said, it's been three months. So after next week, I will have my lawyer to take over.

Using TT Premier with Windows XP, efiled with debit information to pay taxes. After three weeks and no debit, called IRS who said they had not received efile. Opened TT and final page said efile not submitted although all information was there. Several issues with TT and XP: files would not print, had to save as PDF then print, would not do cost basis, so suspect it was another software conflict that Intuit didn't warn us of. Anyone ready for a class action lawsuit?

Oh my gosh, I signed in and it will not find my return! Oh yeah, previous year, but not this year. So now I can't print it. And there was no number to reach these idiots and yes, I mean idiots. For as much as they charged, I should be able to easily get a phone number. I'll never use them again. Ever.

Charges not clearly spelled out up front - I am furious with these people! Do not use TurboTax! They are bait and switchers and will charge you inconsistent amounts and bank fees. Ripoff alert! Call Clark Howard and file a complaint with your State Attorney-General's office. We all need to find a lawyer, who would like to rip these bait and switchers. If they had a place on their website that's easy to find that dealt with complaints, I would not be here. Intuit is not interested in helping; it's just ripping people off! I'm out $129.00 in fees. The bank refund processing fee is $29.95, tax preparation fee is $89.90, and applicable state tax is $6.30.

Free government TurboTax through Intuit is unstable. During the preparation of my taxes, I had to redo items more than once since the system overrode what I wrote. Each time I saved the document and reopened it, I had a different income, or some other fact changed and it was difficult to get back in to correct it. For instance, the New York City address of my bank changed to NYC Pennsylvania. I am concerned that my taxes were filed properly, but to the best of my knowledge, I corrected all their erroneous changes. I've used TurboTax before with no problems but that was with a purchased copy. This one was the free version so maybe that is the problem. But it's disconcerting that what I typed was not what I got when I would reopen the file.

I filed with TurboTax for a federal filing extension until October 15, 2012. I have done this before with no problem. I then received an email from TurboTax saying that the extension had been rejected. Even though my spouse's name and Social Security number are included in the information in my TurboTax account, they were apparently not on the extension form that was sent to the IRS. I was not given a chance to review the information, it was simply sent off. The email said that I had until April 22, 2012 to resubmit the information. Every time I went on the TurboTax link to resubmit, the program, however, would not send it. There is no contact number on their site, only a forum where other users can talk to each other. They are basically using us to counsel other TurboTax users - this is ridiculous!

On Sunday, April 22, I was still attempting to refile my extension; however, when I went to the site, there was a message that the site was down temporarily and would be back up soon. Hours later, the message was still up, so I went back to the users' forum where I discovered that TurboTax was claiming that the deadline for resubmission was at 7:00 or 8:00 am on April 22nd and that emails had been sent to update us. I received nothing and, judging from the angry comments I read from other users, neither did anyone else. The suggestions included mailing a paper resubmission; however, it is impossible to have anything postmarked on a Sunday.

Finally, I called the IRS this morning, only to be told that if my extension had been rejected, there was no grace period or deadline to refile. The woman I spoke to said that the April 22nd deadline was "a TurboTax deadline, not ours." She said that if an extension was not received and approved by the April 17th deadline, then there is no way to file it later. Because TurboTax submitted an incomplete extension form and lied about there being a "grace period" to refile, I now have to get my taxes filed as soon as possible and will still have to pay a hefty fine!

I don't understand how TurboTax can be permitted to mislead consumers with such impunity or why the IRS has them on their website! The IRS rep said that they are not responsible for the TurboTax software problems and I agree. But with so many complaints against them, I would think that the IRS would at least investigate and take the company off their official website and permit users who have their extension filing documentation to resubmit their requests.

I continued to try and file a tax return for 2012 and it cost me money on top of money. I have used Turbo Tax Deluxe for years but this time around, it was more than a burden than it was worth. Useless information and useless format and useless waste of time. I will never purchase it again!

I had to do an amended 2011 return. When I clicked to amended return, the window came up showing procedures to follow that looked like a point I would be at, if I were half way through the procedure. I retried several times with the same result. I finally tricked my return into thinking it was an amended return, and went from there. No matter what it did, TurboTax never produced a finished 1040X form on the screen, filled in or blank. I had to resort to go online to procure an IRS 1040X form, printed it out and filled it in by hand.

I filed my federal and it went through. But then on the 17th I discovered, despite the phonies' assurance that it went through, that it didn't. All that after spending 9.5 hours! I had to spend 3 more trying to get my state to go through. I had to print out a copy and mail it in that night. I think they are thieves of time! Today, I received a survey, which I had completely marked anything, with an explanation of problem. When I hit finished, I was given a message there was an error and all data that was there was deleted. I guess they only want positive responses.

I have been using TurboTax for many years. This is the first time I have had an issue, but it was a big one. I purchased the Deluxe version online in November 2011. I typically file the last minute. When I attempted to print and file, a fee of almost $80 was required to be paid first. When I spoke to an agent, she reduced the fee to $39 for the state form. She said I was sent an email in March to tell me that my purchase price would be voided and increased if I filed at some later date. I never received such an email. This was an outright lie. But how can a company tell you at the last minute that they would not honor the original purchase price? After filing by e-file, I still had to run out and find a post office to mail what I owed the government, which made the e-filing ridiculous; I could have mailed it all. At any rate, once you purchase a program, it is disgusting to attempt to double the cost at the last minute in order to use it. They held me hostage, really. I will never trust a company that works in such a fraudulent, deceptive manner.

I started my Business/Personal taxes on April 16, 2011, went online for all the updates and spent the 17th finishing up. My post office was open till 9pm so finished, we up and hit "print" at 6pm. Printer shut down and all info on forms disappeared. We could not retrieve them no matter what we tried. We called a computer expert and he said Turbo Tax has a problem like that on some Macs.

We had to attempt to reconstruct info, ended up paying $500 more to federal and $350 more to state because we didn't have time to go into depth on itemization forms. Then, we had to file electronically because it was now 11pm on the 17th and use a credit card which added a $130 convenience fee and pay $29.99 for filing a state fee. Is anyone considering a class action against Turbo Tax? If so, count me in.

I started to file my 2011 taxes and chose 'basic' at the start and spent a couple of hours doing my return on 4/17/2012. When I got to the end of the process, they wanted to charge me about $80.00 to file and print, which included $39.95 for the federal which is advertised as free. When you try to contact them, you will find out that it is impossible. Now I will have to pay a penalty for filing late. Thanks, Turbo Tax!

I have been a Turbo Tax customer for more than 6 to 7 years and never had a problem. In fact, I was an advocate and bragged about your system. This year it was a catastrophe. I never got to file my 2010 1040 or my state forms. Your system would not make a connection! I had already entered and finished my spouse's in March. I also started my own 2010 filing during that time. However when I went back to finish and e-file my forms, beginning on March 16 and still today, I cannot get into your site. The more I tried the more I could not get a secure connection.

There was one time that I got into my files for a short time but was kicked off. Because of your program, I did not file on time. I was forced to go to another web page and pay money to file for an extension at 12:05. I pray that the Feds accept my extension even though it was 5 minutes late. My question is, why did this happen? And that Turbo Tax calls me about this issue.

I tried to use the free TurboTax option. It still made me pay, then my return has been denied and the option to "fix it" is no option at all. I'm low income, I won't be getting my return back now because my estranged husband has already filed with my name on it and I want my ** money back.

I have used TurboTax for probably 7 or 8 years without a problem. I have a fairly easy return, so I procrastinated until about 6:00pm on April 17th to start my return, knowing it was easy and I could just hit the e-file button. I finished it in about 30 or 40 minutes and went to do a wrap and print and was given the message that TurboTax does not support some form due to tax code changes so I could not e-file. I could never figure which form, no matter how many times I entered the credits area (which was where the problem was supposed to be). I was spitting mad.

I bought this product because it is supposed to be an all inclusive up to date product and it has been until this year. To really make matters worse, TurboTax cheerfully announced they could proceed with the taxes but I would have to find a mailbox! There I was at 7:00pm scrambling to find a post office that would do the 12am postmark.

Never, ever again will I use this product. I have always thought it could be more user-friendly but this just tops it all. I will be demanding my money back. I'm sure TurboTax could care less.

Overcharged for filing return without notice of price increase! - When I originally started my return, I was told it would be $29.95 for me to file. When I went to file and send the paper, it charged me $84.95, then charged my bank $91.96! they said that the $29.95 was a special, if you filed before a special date. This was never sent to me. I was never notified of this or of course I would have done it. Very misleading to their customers. I will not use them again!

I spent the time and effort required to complete my 2011 income tax return using Turbo Tax Basic. I completed it on April 15, 2012 and upon selecting the necessary option for print in order to mail it, I was greeted with a system crash. I tried several times using suggested work at rounds, none of which worked. I also manually updated the Turbo Tax as recommended and the same problem occurred. I also tried to save the return to a PDF but that crashed also. I called the file up for preview with the intent to save it in PDF but that crashed also. I noted that a lot of finger pointing was taking place with Intuit saying that Microsoft had done some security updates that were causing the problem.

All that said, actions seem absent and the customer has no real solution. I tried to contact Intuit but could not do so. Here we are hours away from midnight, April 17, 2012 and there is no apparent solution. Responsible vendors would have put out a relief program or fix that would have allowed the customer to print the essential files to be printed for an event as important as meeting the tax return deadline. I was using Turbo Tax by Intuit for the first time and you can rest assure it will be the last time. Customer service is absent totally.

This service is a scam... they say free, but then would let you file federal unless you pay $39 for state filing. This is deceptive and consumers should be aware to avoid this horrible service.

I used TurboTax in 2009 and 2010 and it was fine. I printed the pages I wanted to keep handy and burned the entire filing to a CD. This year (2011), the only thing I could do was save my filing to an Adobe file. When I tried to print, some pages would print and some would not. The first page of the 1040 form would print, but the second page comes out blank. I couldn't find any way to burn the filing to a CD. TurboTax apparently wants you to buy something extra in order to do that. I have used them for the past three years, but I doubt if I will use them again.

I'm initially unhappy that worksheet information did not roll into the forms and items had to be answered again and again. Then when time to file electronically, I was unable to because of no internet access, which was totally not true as I had access to the live chat throughout the process, but when time to file, nothing. This is my fifth year using TurboTax and the first time I have encountered such problems. Hopefully, these issues will be resolved before next year. I use the Home Business version and feel that it's too much money not to be able to use the service as advertised.

After going through the rather lengthy process of finding the contact information and going through the help categories, the live chat contact window disappeared as I was typing my name. I went through the whole process again and then had to wait for over an hour for an agent. After the first agent read my question, I received a message that I had to wait for another agent. After reading my message, this agent asked me which form the question was about. I mentioned that I had listed the form number in my message and gave it to him again. He said that he needed to call up the form and would get right back to me. Then the live chat window disappeared and I never heard from him again. I need to send my return tomorrow, but I'm not going through this again.

I have used TurboTax before and was satisfied so I went back again this year. And now, I am being charged $79.00 or $79.99, I was too upset to remember, for my State and Federal taxes. This was $50.00 more than what the upfront fee quote was. I had to put it on my credit card because they wanted me to pay another $29.99 if they took it out of my refund. I am very upset as this may cause a financial hardship due to a rough economy. I usually help my family with bills and did not anticipate this. Please help me. The deadline is tomorrow so I feel they are taking advantage and raised the rates overnight. Now I am worried they are shady and I won't even get my refund.

I switched from using an accountant to TurboTax 2 years ago. Big mistake! There were so many errors with our filings I can't include them all here. I ended up with a horrendous IRS audit that is still ongoing trying to sort out the TurboTax mess. Warn everyone you know not to use this software.

I have been using TurboTax for quite a few years, and although you really do have to know what you are doing to get good results, it's easier to use than a real 1040 form. Although, really, mine would be 1040EZ; and it is close to being a waste of money for a simple return. It's nice, because you can get it to import your info for the next. I have had no problems in the past years, and this year, when I did, my returns at the beginning of February all went well, except I could not print out a copy for my records.

With all the problems lately with security, I have my internet at a high security and thought this was the problem. Over a course of about 3 hours and a couple of days, I turned off the security and tried many ways of printing. TurboTax was not showing any help on the problem at all, except other people stating the same problem and their solution. Install Firefox.

So I waited until today to try again as my returns was at least filed. TurboTax has a problem listed right on the print screen now saying to "install a different browser or delete all the info and setting in your own." This does not seem acceptable at all. I have been searching their FAQ for hours again, and it shows no way to contact them. And it's about impossible to navigate with any kind of internet security turned on. And the main reason I wrote this was because my last resort was try and give TurboTax a bad feedback on their page, but It will not error to a point where you can allow one action from their website. All I want is a printed copy.

I will not be buying TurboTax next year if It is not solved quickly and easily. I am using the same computer as last year, so what's the difference? Are they getting a kickback from Google Chrome for pushing it?

TurboTax's fees and cost of services were too high. When I asked a question (and I had many), it would not answer them. It took me to other areas (sometimes related subjects), but most of the time why am I out in "no man's land"? It charges $29.95 to set-up a Visa account. I didn't know this until the end of completing my taxes. If I had known TurboTax would charge so much yet give me so little information on how to save money, I would not have chosen their services.

TurboTax Card by Intuit, Inc. placed a security hold on my debit card on 03/27/12. I was never prior notified there was an issue until I tried to purchase items and the transaction was declined. I immediately contacted TurboTax Card services by calling the number on the back of my card. I was told that I needed to fax in a copy of my driver's license, social security (signed), and two proofs of address. I faxed in the requested information the same day and was told that it would take 3-5 days for review. I contacted TurboTax Card services again on 04/03/12 to check the status. The TurboTax Card services representative and supervisor informed me that they saw no notation that the first fax had been received. I was told to refax the same information to the same number, but this time it would take 5-7 days. I faxed the requested information for the second time, but this time I called after faxing to verify that it had been received and was told by another TurboTax Card representative that it had been. I called back on 04/09/12 to speak to a representative with the company to find out if there had been any change because literally two weeks had past. I was told by another customer service representative with TurboTax Card services that they saw no notes regarding receiving the second fax. I was outraged!

The supervisor named Carlos inquired which fax number that I had been given twice because he stated that it was a possibility that I was given the wrong fax number to the card security department. He gave me a new fax number to send my documents which contained my personal and private information that I normally protect so that incidences like this wouldn't happened. After hanging up with him, I searched for another and different number for TurboTax Card services hoping to reach someone who could give accurate information and explain further on what was happening to my money! I reached another department and was told that they would investigate this.

I called back on 04/10 and 04/11 and still had not talked to anyone who could explain. On 04/12, I tried calling TurboTax Card's service number that was located on the back on my card and reached an automated number which stated, "All lines are busy. Please check status on website." I thought maybe I contacted during peak hours, so I called back again only to receive the same message. I used my daughter's cell phone who had been sitting right next to me because she was driving and allowed me to use her cell phone.

When I dialed the number on the back of my TurboTax Card, I was immediately attached to the automated system which allowed me to enter card information to access a customer service representative. I immediately hung up the call and dialed from my phone again to see if I could access the same. Once again, I reached an automated message stating to check account status online. I did this 4 times repeatedly from her from my phone. Each time I dialed from her phone, I was able to access a customer service representative with TurboTax Card services, but I'm unable to do so from my cell phone that I had been using for the last two weeks to speak to representatives and supervisors in hopes of finding out why they were holding my tax refund money!

I would appreciate if Consumer Affairs can investigate and/or advise me on what to do. After sending the same fax off 3 times (but really one time) to the new fax number, I was told that I would have to wait another 5-7 days for review. This experience dealing with TurboTax Card services has caused me great inconvenience! I have used my tax refund to pay bills, make payments towards my daughter's college graduation soon coming up, and vacation plans that I have already forfeited deposits because being unable to make next payment arrangements. My next step is to contact an attorney and sue! I will never use TurboTax again!

I was led to believe that, in order to file a paper copy of state tax only, the answers to the federal portion would need to be completed. I finished answering the federal questionnaire, with the understanding that these responses would be used to complete the state tax forms. I completed the filing process, with the understanding that at the end, I would be billed only for the state tax portion ($39.99). Instead, I was informed that my charge card would be billed for both state and federal plus tax ($97.00).

Only then did I realize that there are no internet sites for Intuit or TurboTax billing issues. I sent an email to their tax support address, asking if they could not help, please let me know how to contact someone who could. Their response was to send me a questionnaire about their tax account card. I have already filed my federal taxes, and do not want another copy of federal taxes submitted. At this point, I do not know the status of the filings nor the money owed to state will also be withdrawn from my bank accounts.

Once this group gets your money, you are left high and dry, with no way to get beyond tax questions. My only recourse at this point is to contact my credit card company, and place a stop payment on the TurboTax bill. I do not enjoy this course of action, but am lost at any other way of getting their attention. I hope this negative review gets a response.

Well, I heard it all in the emails, anywhere from $29.95 to $49.95. But in the end, the charges were $95.30 after agreeing to $89 something. Very deceitful company.

I found out my social security number had been used for someone else's tax refund. When I filed my return, it had been rejected a day or two later, but TurboTax did not email me to let me know that there was this important issue. They emailed me a receipt for all the money I paid for their services, but they failed to email this important status of my refund? Unacceptable. If I had known, I could have alerted authorities sooner, as the thief had filed for taxes using my social security number just a week before I attempted. I do not trust this company with such sensitive information.

I asked for my tax refund to be given to me on their TurboTax Debit Card. I got the card and decided to not use up the balance right away so I could have some extra money for some school expenses I had coming. But when I went to use my card, I found the account "locked" for security they said even though I didn't have any problems. They had me fax over my ID, SS Card and Proof of Address and said it would take 4 business days to unlock. Yet, I have been waiting for over 2 weeks, with no money and they give me the run around each time I call. I've had to re-fax the info on 4 separate occasions and each time it's the same excuse "wait 5 business days".

I'm frustrated and can't get anyone to help me get this done. I need my money! I've given them confirmation numbers. I have called to insure they've received the faxes. They gave me no notice and now, they have little money that I have and won't let me have access to it. What do I do now? I've found there are many people with this same problem.