Intuit - Quicken

I have just been informed that functionality in Quicken 2009 that does not rely on services from Intuit will be crippled this year, and that I must upgrade to a 2012 version. This version has no features I need, is not required for continued functionality due to changes in industry standards, only required because they cripple their $99 software. Being legal doesn't mean being ethical apparently.

I paid for a 2011 upgrade that would not unlock the second time on the same computer. Customer support said they could not find me in their records after all the business office and home purchases. I said, "You have got to be kidding me. After all the years I have been purchasing products from your company?" She could not understand my name and even after spelling it she got the spelling wrong. I told her I will take my personal and business software and junk it. I will also find another company interested in my money. I deep sixed the software and will deep six the rest. Very expensive both time and money-wise. Good bye Intuit. No time for poor customer support.

I am not even going to begin trying to explain everything that has happened during my time with Quicken. Let it suffice to say that I purchased Quicken only a few months ago and have spent hours and hours and hours on the phone with people in India who cannot understand the simplest of questions or concepts, i.e. tips from my business customers. The money I've spent on Quicken and the time I've spent with their idea of "support" has been an absolute waste because I will throw this garbage away and buy a product from someone who has English-speaking support. A program is absolutely worthless if they are unable to answer basic questions about how to operate it.

Quicken has required me to download my financial data to their system in order to unblock my password. This is absolutely absurd. There isn't a company around that can't give you the tools to change a password. This company is located in India and the operators are not only unintelligible, they do not know the English language.

I have been without my financial data for over a week while they sent it to the wrong department. It is the end of the year and they tell me it will be 3 days to get it back. I am trying close out the year and can't get any of my work done. I am really afraid of getting my identity stolen or my accounts hacked into. Here are 5 good reasons why after using Quicken for over 20 years, I will discontinue its use and look for a new software from another company.

In late November 2011, my version of Quicken Home & Business 2008 advised me that it no longer supported connecting to my banks for the download of banking data. The warning box said I had until May 2011 to upgrade as the version was no longer supported.

While infuriated to have my data hijacked by a "trusted" program I have used for decades, I calmly called their support number. After a considerable wait, I was connected to an agent in "a far-off land" whose command of English was questionable. She looked up my file and said I was notified over a year ago at a defunct email address. I had not used that address for over 6 years, but she insisted that it was the only one they had on file. When I said that their inability to track client information was not my problem and all I want is to have my software functionality restored, all I got were arguments and static. After disconnecting, I explored other support options offered on their website only to find a web of links that led nowhere, except to where I have to buy the newest version of the software at full price. I tried other telephone numbers and that menu structure led back to the same place - the "far-off land" operators.

After calming down, I found through much effort a name of a real person in Intuit corp. (in sales department, I believe) and sent a complaint to him. Much to my surprise, I got a rapid reply from him with the promise of finding the right person to address the matter. Okay, it sounds like they want to keep my business - let's see how this plays out. Next day I got an email from a woman in client relations who, despite a somewhat condescending tone, seems to want the same outcome - buy the new version of the software with little incentive. She did check into their records and acknowledged their error but did nothing to fix the immediate problem of non-functional software.

After much back-and-forth, I finally get them to offer an incentive on a packaged solution - but nothing to alleviate the current problem of crippled software. The offer was for a bundle of their accounting and tax software to be released in January 2012. I asked if I could get a downloaded copy of the accounting tool, but I got no answer. I placed an order on the website in case they changed their minds. The site states that my credit card will not be charged until the software ships. So, it sounded like a no-lose situation for me until I looked at my credit card charges online - a charge from Intuit for the package withdrawn on Dec. 7.

I am at a loss as to how to deal with this company. They don't even honor their own policies. I am now looking at alternative finance programs to replace Quicken. I will have my credit card charges reversed unless I get a fully-functional version of the program very shortly. Has anyone else had these kinds of problems with Intuit/Quicken?

They do not leave a message, and they hung up before I can answer the phone. I want nothing to do with this outfit, and I have no business dealings with them whatsoever. I am on the National Do Not Call list and I have filed a complaint.

Quicken called our home to offer us lower interest rate. We had just financed with them in February of this year, so they said there would be no closing fees. Then our appraisal came in $115,000.00 lower than the one they had done six months earlier. This is twice we have been cheated by Quicken, and I have learned my lesson. There needs to be a class action lawsuit against these people. We need a lawyer!

I spent hours in trying to find a voice to help but the online menu would put me into a catch 22. I am finally admitting defeat. When Quicken works, it works well, but when problems arise (corrupted password that would not reset), you're on your own without any help from Quicken. It is not worth the effort to continue. There must be other services.

Company would not refund a fraudulent charge made by a person using my credit card. This user had different email and telephone number than my own (different area code totally) The other two U.S. businesses from which the scam artist fraudulently ordered services IMMEDIATELY refunded the money to my credit . INTUIT customer service people were not only difficult to understand, but also verbally attacked me...the victim.

For more than a year, I have had a problem with quicken that prevented me from downloading certain account information. The problem is clearly a typo in their web application but they continue to string me along by pretending they can't read the attachments they requested me to send. I have confirmed multiple times that the attachments are fine by copying myself and others on the e-mail, but they keep claiming they are corrupt and to send them again. It is clear to me that they are not interested in really resolving the issue because they keep making the same requests despite their own inability to use the data. I have tried to escalate to a manager or supervisor but there is no way to get past their first level support. I have finally decided that no software or company is worth the aggravation Intuit is putting me through.

I signed up on Quicken Loans' website to inquire about refinancing. Before I even hit the submit button, Anwar ** called me and started processing my request. He asked for $500 up front for appraisal, which he promised I would get back as a check during closing. I asked for a schedule for the appraisal and he said I don't even need to be present in my home. This should have been a red flag for me, but from what I previously read, they are a reputable company so I went ahead and gave him my credit card number.

During processing, there were a few incidents when I have to send the papers twice or three times. There is a disconnection with their system. More than 3 weeks passed, and I get calls from different people and I get different information every time and started to question it. The total amount changes every time, and when I questioned that, Stephanie ** was rude and started talking without letting me finish what I have to say. Pressure started and I told her that she doesn't know how to listen. I was then passed on to the top, to Jay ** who was accommodating at first but also high pressured. At the end, the total amount changed again and when I asked him that, he was rude just like Stephanie.

They are forgetting that they deal with people who do financing and refinancing once or twice their lifetime in opposed to them who do it for a living. Jay also said that I will not be getting a check for the appraisal, but instead, it will be credited towards the closing cost. This is when I started researching complaints about the company and came across this website. At that point, we were ready to close and I called them to cancel. After several emails, asking for my money back, Jay wrote and said that I will not get my money back. I will still want my money back because I paid for a service that I did not receive.

Redeeming a reward certificate is not simple. A copy of the Quicken Delux, as promised, was not received

Quicken 2011 Rental Manager is utterly worthless. It does not import Quicken 2005 files. The 2011 conversion process does not allow 2005 file importation. Files are now unusable because Quicken 2005 no longer works! My system now indicates I am using a "future version" of the product.

Operating 64-bit Windows 7, Quicken 2011 DVD installed, updated, and registered (allegedly) successfully. Problem replicated on another, unassociated, identically configured Windows 7 platform. No instruction book, no (useful) technical support, no operational telephone number.

I can go to Barnes and Noble, buy lots of INTUIT instruction books on all things Quicken, but not Quicken 2011! Unable to fall back to Quicken 2005 functionality. So, called technical support is unable to solve the problem or apparently even aware that such a problem exists! They did try to help by offering a telephone number that was non operational. Bottom line is here I sit with unusable rental property files, nearing year-end close-out, with software that not only does not do its job, but prevents me from doing mine!

What I need right now is a method, a software patch, a written process for falling back to Quicken 2005 rental property manager functionality. My company is literally out of business until this defective product is fixed. Imagine explaining to IRS you can't account for anything because you can't get your Quicken 2011 Rental Property Manager program to work.

Imagine Quicken executives sitting next to me during this explanation. If you have any questions or need additional information, please do not hesitate to call. Thank you in advance for your help.

They asked for $500.00 good faith dollars. They dragged the process for about 3 months. They were never able to help us. They had about five people working on the same loan and repeating the required paperwork. In the end, they did not help us and kept the $500.00.

Basically, Oliver called offering to refit me at 5.25% for 15-years. The current is about 4.25%. A lot of bungling occurred on their part. First, they had my income too low. They then had me as the owner of my own company. My brother owns the company. I had to get a CPA certified letter stating that I didn't own the company. In the meantime, Oliver went on vacation leaving me with Nicci. She then went on vacation. Finally, Oliver came back. Needless to say we came to the interest locking deadline. Suddenly, Oliver called back saying that I was now qualified for a 20-year mortgage. I already had 17 years left on a current 20-year mortgage. Why would I agree to extend it out another 3 years? I told him we'd cancel out. I can deal with losing the $500 which has been a good faith payment.

After sending him a more recent W-2 form, the income showed that I now again am qualified for the 15-year loan. We closed finally recently. I know they'll sell the loan as they have in the past. We've re-filed with them 2 times prior. I'll admit I had no issues until this most recent refute rate. We got 5.25%. Other rates with other companies are around 4.25%. The only difference was no additional closing costs. I wish I had heard the ad from East-West Mortgage. 4.25% with only a $500 fee. I'm sure Quicken will continue to skim about 1% when they sell the mortgage.

Intuit changed my password for my Quicken Deluxe 2007 accounts on my PC without my knowledge or authorization. You read that right. I couldn't get into my accounts even though I've been using this version of Quicken for about 3-4 years and the previous version for 8-10 years before that. Somehow Intuit changed my password to a different website's password. Then it's impossible to get help. I spent hours solving the problem.

I clicked ok to install Quicken 2010 and it cluttered my desktop with worthless advertising links in addition to performing the requested install. Wasted time cleaning up the unwanted clutter.

I have been using Quicken for over ten years. Each year, I update to the current version. In 2010, I began using their invoice functionality which appeared a great tool. I created an invoice that I send to my clients, with a line item breakdown of all charges. I use the Quicken categories to identify line items, since both invoices and check registers use the same table. From my transaction reports, I generate the information to pass on to my accountant for income tax purposes. I did not notice until I was gathering information for the Tax Returns, that the categories from the invoices were not carried over to the check register. Rather, there was a flag (Customer Invoice) with none of the split line items for cost breakdown.

I spent three days working with Quicken online technical support and finally an actual voice. The actual voice, after several hours of work on the problem, determined that there was no design flaw or bug in the software. The Quicken invoice functionality was designed to simply indicate that there were line items somewhere. The flag does not link to the particular invoice, nor does it supply the invoice number. It is necessary to generate hard copies of all invoices and manually locate the associated account from the bank. This becomes particularly interesting if your bank deposit included batches of transactions that make up or sum total of invoices, checks, etc.

The damage is a year of invoices with multiple line items and associated costs are associated with most of the invoices. The fix is to access each invoice and manually enter each item in Quicken, then determine which deposit was affected and do a split of the register line item and update the splits, then locate the actual invoice and remove it in order to eliminate duplicates. This could actually affect my income reporting, as it could increase in by a factor of, at least, 70%. Alternatively, I turned the invoices over to my accountant and have them go over each invoice and determine how to calculate a set of accurate numbers for reporting. This has added several thousand dollars to my tax preparation fees for this cycle.

Intuit Corporation is forcing owners of its software to upgrade by canceling services we purchased. I have Quicken 2006 software that now does not allow me to download transaction from my banking accounts. I purchased this software because of the ability to perform this download and there was no statement or disclaimer stating that it would be for a limited time use. There should be a class action suit against Intuit for their actions. I am forced to upgrade and pay $60-$200 for services that I paid for when I originally bought Quicken software.

After replieing to a add on the internet about lowering my interest rate on my home mortgage, Brian from Quicken loans contacted me, we talked about the loan he could get for me a Int rate at 5.5% and an extra 17.000 to 18.000 dollars more on the loan to pay off,a,car we had purchased with a high Int rate. It sounded great after he told me how much money I would be saving. Brian then mentioned that I would need to pay a 400.00 dollar deposit, but assured me I would be refunded that at the closing of the deal.

So I had to sale 40 hours of vacation time back to my employer in order to come up with the $400.00. I then signed the on line paperwork in wich he provided,and signed the release for Quicken loans to take the $400.00 out of my account,about 5 days later a home appraiser came to the house, all seemed to go very well except a little flakey paint chips on a window ledge.

After two weeks had gone by, I called Brian to see what was going on I had to leave a message, he then called me back after another week had gone by, he say the appraisel had come in alot lower than what they expected, he said they were going over the appraisel again and would get back to me.

Two more weeks go by, I leave messages but no call back. I then called again and he told me the exact same story about the appraisel review. Two more weeks go by, and I get a letter stateing that they were unable to assist me at this time but thanks for the buissnes and to contact them in the future. So I call MR Goodman back, and of course he does not answer or return my calls.

I finally got to talk to someone in customer service, and they say that my $400.00 deposite went toward ther efforts and the appraisel, and Iwasnt entitled to the appraisel becouse it cost $425.00. And thier EFFORTS, well I dont think they put any effort into helping me at all. After telling them how crooked & what scammers thy are, he agreed to send me a copy of the appraisel in wich I havent seen yet or expecting to.

I truely believe this is out to scam anyone and everyone who comes in contact with,the sad thing is us small people who work hard for what little we have can not do a thing to prevent co like QUICKEN LOANS from screwing us over. So now I am out $400.00 that I could have used on a respectable co, but then again may never trust another loan co again.

I own the latest version of Quicken Deluxe 2009. It won't let me regularly manually enter updates to stock quotes, and won't let me update via internet. In queries to other users, I have learned this company is not solving the myriad problems it's customers are having with ALL of it's business software, both for individuals and for small businesses.

This company is RIPE for class action lawsuits. There are problably thousands of angry users of this company's products (Quick Books, and Quicken). Sheer frustration

I was contacted by Quicken Loans one day after indicating my interest in refinancing my house on MortgageLoan.com. Robert Peeples with Quicken Loans gave me a hard sale, but I told him his loan service fee was too high ($6,800 on a $130,000 refinance loan) and my local bank could offer almost the same rate. He called back the next day and said he could offer me an interest rate of 4.75% on a 30 year-fixed loan. I was surprised, because no one else was offering that rate. I told him to go ahead and lock in on that rate. He would charge my credit card $500 for the appraisal fee but I was assured that I would get that back at closing. The appraiser arrived 5 days later and told me after just a few minutes that I was wasting his and my time.

Although our house is only 2 years old it is 90-95% complete. The two upstairs rooms are unfinished and we have been installing tile, light fixtures, and trim molding. The appraiser left within 10 minutes of being at our house. At no time did Robert Peeples ask if our house was 100% complete condition. I had no idea it would affect their ability to refinance our loan. Quicken Loans representatives should ask that question. It would have saved me a lot of time and money. I called Mr. Peeples back and asked for the fee to be refunded. He said he would refund all but $75 of it in 7 days. According to him, the $75 is what the appraiser billed them for the trip fee.

Compared to a lot of other complaints I have read I guess I should be happy my experience with Quicken Loans will only cost me $75. Mr. Peeples should have asked if the house was in 100% complete condition. It would have saved us both a lot of trouble. Why do I have to pay for his failure? I believe Quicken Loans entices the customer with a low rate and charges them upfront for the appraisal fee ($500+). Quicken Loans has no incentive to ask all the questions because if they did it might not allow them to get that upfront fee with no risk incurred by them if the loan doesn't happen.

I hope to see all but $75 refunded to my credit card within 7 days. I spent several hours getting the required paperwork together and faxed to Quicken Loans. Overall, this will cost me approximately $200 in lost time and money.

This person was told by my husband to not call him back because he was busy at work. My husband hung up on him. This person immediately called him back again. My husband repeated to not call him again. He then called me at home at 7:45 A.M. my time and was pressuring me. I told him to call back at 11:30 A.M. my time. He called back at 11:00 A.M. my time. I did not know when I told him he could call back what he had done with my husband. My husband answered the phone at home and got very upset with him and told him we would not deal with him. He told him to close the loan application anyway he could.

It's a good thing i checked this webpage out. i had a quicken loan rep call me at home since i wanted to refi. any way after he got my ss and my wife's ss. he made all these great promisess of what he could do for me. However as our conversation went on i noticed that he was concentrating on some sort of deposit and he faxing me some papers.

i was finally able to get him off the phone. he did not sound too happy, Was i in for a surprise when i saw this web site and complaints. no wonder our financial system is screwed up. the damage is lost of trust

I have been thinking about and condolidating my current home loan since rates at a all time high. I have a reliable finance company now at a decent rate of 6.1 but had what I thought was a bad appraisal considering the appraisor stated damage beyond the actual damage, anyway I saw Qicken during my research and called and talked to a Don Russell (who I'm really complaining about). He gave me a few rates and saw I am a veteran and said he could get me a loan at 4.5% which was the best yet. I barely had time to discuss this much with my wife because of our work schedules.

Anyay I guess I was attracted to the rate which I know can be available with my credit rating.I decided on the third day to check any complaints on the computer and after seeing the same things happening that everyone is seeing on this web site that I would get ahold of Quicken and ask for my money back and to call off my loan. As it turned out thay did say they would refund my money and sent me an e-mail stating that. I just hope it works out and will be very careful in the future and if not you will see me again. Good luck everyone.

Very leery and disappointed.

i was talking to them about a loan and of course i was going to have to pay 500 dollars to them to start and when i was talking with the loan guy another person comes on the line. he was without a doubt. what a scam they are.

i hung up

i was told that if my appraisal for my home came in low i would be refunded the deposit of 350 dollars which was not true

im out 350 bucks

We filled out information on their website. Erin called us immediately and even though we said we were only looking at mortgage rates, Erin said convincingly, that she would work for us for free. We were asked some more information and the next day thought it better to use another, different, refi outfit. Next thing we know an appraiser hired by quicken calls us and asks when he could appraise the house. We said no because we werent using quicken.

Quicken then calls us and says they are charging us $750.00 as a deposit for paperwork. Now the credit card company will not support us since Quicken appears to cover their bases very well and to cover up their bogus contract. They lied to us and have stolen $ 750.00! DO NOT USE THEM OR EVEN GO TO THEIR WEBSITE AS THEY DID NOT ACT IN GOOD FAITH AND STOLE OUR MONEY. THEY STOLE 750 DOLLARS

I went to lendingtree.com to get quotes for refinancing and shop around. Quicken loan was one of the calls as it started off with an inquiry phone call for information ended with a call almost every morning with annoying solicitation even though I told the rep that I need time to think about, and I will call them when I am ready.

Intimidating phone harassment every morning for few days.

I purchased Quicken's new Home Inventory Manager on 8-8-08. I have yet to use it. I cannot get it to work and have spent so much time with emailing the tech back and forth with link after link and suggestion after suggestion. I am not a computer programmer and I tried to resolve this.

I tried asking if QHIM is able to run with Vista Ultimate's OS. I cannot get an answer. I go in loops when trying to get an answer. This software was $32.46! Is this worth it for this company to not give any support other than techs who are in some call center somewhere reading back a script...I downloaded this software, and I expected it to work...end of story.

They are doing everything they can to hang on that measly 32.46...I suggested sending me a CD and I could install it manually...he said it would cost me another $2.00 to get a replacement CD...I said that I downloaded and never had a CD to begin with. He provided me with a link that took me back to an email screen!

Then my password didn't work and I had to try and get the password. The password they emailed me was one that was old and not the current one. I don't know what is going on but its bad. When I finally rec'd my old password, I filled out the feedback area. They gave 2 options: (1) make a suggestion with no reply; (2) One where I required an answer. When I chose #2, I got an message saying I didn't do the initiation right..when I went back and chose #1 with no reply, the email went through. Duh! Basically, I feel that this software is not supported by Vista but have no proof. The menu on the support email only mentioned Windows 2000 and XP - no Vista.

Damages are lost of time and money. Its frustrating and one doesn't have any control.

I purchased Quicken 2008 from Circuit City. For several weeks I tried, unsuccessfully, to get the product to work. I contacted Quicken and was told that the software's incompatibility with all Acer computers is a well known issue. Currently they offer no reasonable resolutions to the issue.

Loss of cost of purchase, incur additional cost of a monthly subscription to online version of Quicken 2008

In 2007 i purchased a home, used this mortgage broker, w/Quicken Loans. My process went well & I was satisfied with the process. Several months ago, my son wanted to purchase a home. The house was a great home, but needed a few items repaird, due to a leak, etc. We knew this home would not pass FHA or VA (he is a patient at Walter Reed from injuries received in Afghanistan in Oct. 07). I called Ms. Jill Patel and explalined all this to her. I gave her very explicit details of the condition of the home, which overall was excellent, but knew they couple of items in question, would not be able to finance through the VA. We were looking for a conventional loan, etc. I gave her a good faith deposit, as I had with first home, for the credit reports, appraiasal, title search, etc.

Several weeks later we were informed that she had made arrangements to have this done as an FHA loan. I immediately called her and the loan processor and told them this was NOT going to work, etc. I called Ms. Patel very upset that she had proceeded on this manner, and that if that was the case we would have just gone through the VA! The appraisal had not yet been done, nor anything else other than credit reports, etc. I was upset because Ms. Patel was very aware of the condition and the situation on this home from the very beginning. She finally emailed me and told me that she could not arrange conventional financing, etc. We withdrew our application and via email she said we would receive a refund of the deposit, less their cost on the matter.

A month later sill no refund and I again contacted Ms. Patel who replied to the email that a customer care rep. would contact me. To this date, no refund or contact has been made. I feel Ms. Patel was very misleading and very unfair, knowing the circumstances and conditions of the property from the beginning. She as a senior mortgage broker would have immediately known that this property would not be eligible for a FHA loan, so she acted like a loan was posible via convenitional financing (a co-signer was available, if needed) and a more than normal down payment was also available.

Lost time and $500 deposit. Lucikly, we were able to arrange conventional financing with a local bank, the home was purchased and all is well expect for obtaining our refund from Quicken Loans.

WITH THE MORTGAGE CRISIS AS it and the mogtgage company I had sold my mortgage to another mortgage company in june and they have raise my mortgage twice I will be in forclosure if I don't get help now. I'M IN A FIX MORTGAGE AND I tried TO GET A FIXED MORGTGAGE RATE WITH Quicken Loan who said that they could help me after they gather all my information had the house appraised,

I get a call back and was told that because my house didn't appraise for $275.000 if I could come up with additional $17.000 and I'm thinking if my house appraused for what it was worth why can't they help me because it was appraise for a lest that I don't know but maybe they did the right Thing I just want to be for sure

a month ago, my wife and called quicken loans for some information. they would not let us off the phone without giving them our credit card info promising that if for any reason that our loan didn't go thru we would recieve a full refund of the deposit. Well it didn't go thru, during the 4th week my wife was unable to get anyone on the phone but we did recieve an email from them saying we lost our deposite.

when i did give my credit card number to them they promised not to to take any money until the loan was approved but took it the next day. and 4 weeks later we can't get anyone on the phone.

I just wanted to make a statement to everyone that logs onto this string of complaints about Quicken Loans and how they are a rip-off. I would like to say thank you. My boyfriend and I are getting a new house, and we had several lenders telling us that they would give us an idea of a loan that thye could get for us for free. Then all of a sudden he tells me that he is talking to Quicken and all he has to do is give them 500.00 and they will get any loan we want. It sounded too good to be true, and I thought it was hinky. All I did was google 'Quicken Loans' and the 6th thing on th list was the rip off report, and it just went on and on from there.

Finally I had some proof other than, 'oh i feel weird about this, and it doesn't seem right'. I was able to show all these posts to him, and he never gave them the money. But I also wanted to say that I looked up on The Better Business Bureau, and they are a member b/c they ALWAYS resolve their complaints. they had 617 complaints in 36 months, but they were able to remain a memeber of the BBB by resolving them, and almost all of them were exchange/refund issues.

So I suggest, EVERYONE ONE WHO WAS CHARGED FRAUDULANTLY A 'good faith estimate fee' on their card, REPORT TO THE BETTER BUSINESS BUREAU, THIS SEEMS TO BE THE KEY TO GETTING YOUR MONEY BACK!

John took my credit card number for a $500.00 good faith deposit but told me it would not be charged until I was approved. They approved us for the loan but with a bad rate and $8000.00 in closing costs. I told him I did not want to do the loan. He said I had already given them my deposit and I could not get it back. I told him I felt like I was being strong armed into the loan. Then I signed the e-documents. Only after he told me they already have my money.

I was lied to. If I wouldn't have signed, I would still have my money. They should have been honest about when they take the money. We did not use them even after we were approved because they are thieves. I encourage noone to use Quicken.

Lost $500.00

I am a Certified Mortgage Planner working in Minneapolis/St. Paul, MN. I was recently informed of the wonders of Quicken Loans from a colleague. I decided to check it out. After a few minutes on the phone with a Quickens mortgage banker, I was appalled. Lie after lie after lie trying to persuade me to begin the loan process. I'm shocked that they have not been shut down due to their misleading advertising and dishonest practices.

We talked to Quicken Loans about getting us a loan Tiffany Rodda was asinged to our case. Told us that we are pre approved fro a loan in the amount of 72000.00 and to much sure that we were serious she would collect 500.00 that would come off our closing cost when we closed. We paid with it on our debit card .Had ahouse in mind but someone out bid us . Tiffany then said that we should not get a realator because she could save us some money because she used to be a realator

So we found another house that just went on the market looked at the house told Tiffany what we wanted to offer She said that she would get back with us we gave her two day then tried to get a hold of her she did not get back tous for four days then she said that she could not get ahold of the realator and that did we have another Number for them. I got her another number but by then someone else had put a bid and we did not get the house. We called Tiffany boss and he transfered us to Justin and they got us a realator in our area we started to look again but we could not get anyone to take a normal FHA loan on the houses that we could afford in the area that we wanted to live.

By this time our loan had expired with Quicken Loan Justin said that they would normally just open up another loan and go from there.We just want our money back from Quicken Loans for One they messed up our chance to get the house we wanted because we listen to there Loan officer Tiffany Rodda and another they have been all kinds of trouble

They have 500.00 of our that we need when we finally get a house. The stress of being cheated out of our money

I can no longer get downlads from financial institutions to my Quicken accounts. When I go on line and download transactions from a financial institution, I receive messages indicating the number of transactins sent. When I go Quicken I receive a On Line Uo Date Summary showing that accountsd were updated successfully. The transactions never show up in the accounts. I spend over an hour with various helpers at Chase bank attemting to get a sucessful download from a BP card, and was then referred to a toll free number for Quicken, which refered me to a web site address, that did not connect me to anything.

What follows is insider information from the sales floor of Quicken Loans: I used to sell for Quicken Loans. Let me draw a picture for you - picture the movie Boiler Room, but with mortgages instead of stocks. A group of young kids fresh out of school on the phone with strangers selling them dreams instead of financial advice - anything for a sale. Playing with peoples largest asset (liability?) with such careless indifference as to the well being of the client's finances - the client's family and future - to make a sale, a number on the wall for the month. As a banker there, I have had superiors throw headsets at me, kick desks, and throw chairs, screaming and swearing to close...close...close... while the entire conversation was played aloud for the floor to hear. Female coworkers brought to tears for not pushing hard enough to convince some stranger thousands of miles away to refinance and commit to a good faith deposit - WHICH IS ALMOST NEVER REIMBURSED! Anyone ever speak on the phone to one of the VPs? This salesmen among salesmen storms the aisles of the floor, preying on his sales team, pushing and threatening them to the brink of morally questionable acts.

I have seen it many times. A client claims the house is worth such and such an amount, and the banker hikes up the value on the application (misleading the customer) that the mortgage can be done, thus obtaining the $500 commitment, and surprise! The value comes in short. [He] enjoys going up to bankers with a family, smiling and asking them if they wanted to go home, look their wife and child in the eyes, and apologize for Daddy losing his job because he couldn't sell a mortgage today. Day in and day out, 70 hrs per week (Quicken paid for 40hrs - hello HR!) of this would cause people to snap. And look at the mortgage crises we have today. It is psychologically abusing.

But like I said, as kid out of college you start to think this is normal - like all financial positions are like this - only later you found out they're not. There were VPs sleeping with employees - in their office! VPs taking employees out to breakfast and threatening them for taking legitimate disability (lawsuits have resulted from these scenarios - and I believe a majority were settled out of court). To sum it up, avoid this company - they have a good and likable owner but his managers have completely lost all respect for other people - be they clients, or team members.

Six days before closing they told me they made a mistake and could not give me the loan promised but could give me another loan if I put another 20% or $33,400 down.

No place to live in six days, paid for property insurance on a house I don't own, paid off all my creditors so I could increase my chances of getting the loan, panic attacks!!

On February 22, 2008, I looked into refinancing my Rosemary Beach, Florida, condo with Quicken Loans. They required before signing any papers, a Good Faith of $750.00 by credit card over the phone. Andy Cyrulnik with Quicken Loans assured me that the money would be refunded to me if they could not give the loan due to not appraising, doing the loan, etc. The only stipulation was that the appraisal fee would come out of the good faith money before being refunded. My credit score is in the high 700's. The loan amount was for $363k. I was quoted for a 30-year fixed rate at 5.99% with $7k in closing costs. Condos like mine were selling in the $700k to $800k 3 years ago! I was immediately approved for the loan. I held up my end with getting the needed paperwork to Quicken in a timely manor. After discussing floating versus locking in the rate, Andy Cyrulnik with Quicken Loans suggested that I float the 5.99% rate overnight as things looked as though they were trending downward in hope for a better rate.

The next morning Andy Cyrulnik called to inform me that the rates were actually on the rise and now at 6.25%. He suggested that I lock in at 6.25% before they increase more, but I could now buy my rate back down to 5.99% for only $3k. Now my closing costs are now $10k from the original $7k. To my surprise, the appraisal came in lower than expected ($450k) because of the market, per Andy Cyrulnik, but still $87k above the loan amount. I was then informed that they could no longer do the original loan, and that they would now give me the PMI Buster Loan for only $4k more in closing costs! Now my closing costs are $14k from the original $7k. No good faith estimate was ever given to me for the new loan being offered. At this point, I tell Andy Cyrulnik with Quicken Loans that I am discouraged, but he continues trying to get me to accept different loan/product options from what I was originally conditionally approved for--at higher rates and more money.

Because there is no urgency for me to refinance, I told Andy Cyrulnik that I did not want to do this loan and to reimburse me the $750.00 good faith deposit. He said he understood and would refund me, but wanted me to think on it over the weekend before he unlocked my loan. The next week I told Andy Cyrulnik that I was done and wanted my money back. Andy Cyrulnik then had Eddie Berger with Quicken Loans call me and pressure me in closing this loan. Eddie Berger then said, "They had spent more than $750.00 processing this loan, and I would not get any of it." Eddie Berger was rude and told me that Client Relations would contact me in regards to my $750.00 and hung up. I now get an email from Andy Cyrulnik--two days after Eddie Berger said he would withdrawal the loan. Andy Cyrulnik now wants me to have another appraisal to see if it comes in higher to do the loan.

Why could they not have their first appraiser get them what they needed, it was only off by $10k? What is it about NO? Does Quicken Loans not understand? High Pressure! High Pressure! High Pressure! Quicken Loans is ripping people off with this good faith money scam! When the original deal as promised changes, Quicken Loans refuses to give Good Faith money back! Quicken Loans needs to be held accountable!

I am out $750.00 plus all the time and energy I put in to get the loan!

I started doing inquiries on the internet for refinancing my mortgage to find out what the rates were at this time. Within a short period of time, Quicken Loans contacted me, and I was interested to find out what they had to offer. They came back with a 5.75% rate fixed for 30 years which I thought was pretty good at the time. So I agreed to start the process and gave them my credit card for the $500.00 dollars--which I thought at the time would be refunded if I canceled. This was all based on my property being appraised for $260,000.00. Before any appraisal took place, I called them to cancel the process because property values were dropping so fast in my city that I didn't think it would even come close to the $260,000.00. They said that they didn't think I would get my deposit back and that they would try to get it back for me.

That was the first time that I found out that I would not get my deposit back. As far as I am concerned, that is a very bad way to do business especially in view of the worsening economic and real estate conditions. I think their process is very misleading and very predatory and aggressive. These mortgage companies don't take any risks in the beginning; the risk is all on the homeowner. If I had allowed the appraisal to take place I could understand some kind of fee, but there was no appraisal at all!

As of now I am out $500.00 which I can't afford to just lose like that.

I was pre-qualified for a home loan in April of 2007 because I was looking to relocate to Texas where I could be closer to my aging parents. Since that time I have had four different loan officers and had to start the loan process over; each time they reassigned my file to some-one other than the person I had been dealing with. In each instance it caused me to lose a bid on a house because I couldn't get a closing date. The last time I had a bid in place and an escrow account had been opened--even a closing date set. Then I had no more returned calls for nearly six weeks.

Seven days before the scheduled date to close escrow I finally got a call from Curt, and because so much time had passed since my last contact with Jenna, my information was out of date. I had to apply for a new loan, and my credit score had dropped. Had I known that I didn't have a loan in place, I would have maintained my credit. I should not have had to do this that many times, and for them to drop the ball when I had everything in place to close on a property is just criminal. I don't know any other way to put it.

I lost the property, my earnest money and nearly two years of searching for a house in the area i am interested in, even the cost of flying out to texas last september to inspect a property in marlin tx. i was there two weeks and no-one at quicken loan returned my calls the realtor also stopped returning my calls because she couldn't get any information from quicken about my loan status.

They used fast talking, bait and switch tactics during the 1st initial contact. Your credit report is in their possession before you get a chance to ask about other companies; you have been given a rate for the day, which can only be locked in if you fill out all of the paperwork required electronically (any signed paperwork) and have the remaining documents faxed or e-mailed for the rate quoted is lost. They take your credit card # for the $550.00 GFE which you will get back at closing, and you're not even supposed to be charged until after the appraisal. You are told during the initial conversation that you have already been approved, so you continue to jump through the hoops because they have said the deal is done and should be about (2) weeks or so before we close. It's totally different after they have your signatures, documents--and they do not wait until the appraisal is done before your credit card is charged $550.00.

Once I started to question several things that had started to be requested from various other departments within Quicken, I was not getting any response from the broker I was working with; and then when I did, his statements were along the lines of "Don't worry, I will get it all straightened out, it's a done deal". Well, that was the last of him, until the appraisal (if that is what you would call it, some smug person who didn't even take 5 minutes in the house or provide a completed appraisal to us at all, after 3 requests from Quicken and then one from the appraiser). In Quicken's invoice for the appraisal, they had it listed in 3 different places with a different cost each time. Our time of fighting with them to get our money back is over; we are going straight to the top on this one. I was totally misled and did not receive the loan, and not even a copy of the appraisal at all. For $550.00 I should have received several copies, although since they had not done a true appraisal, it doesn't matter.

We recently had it appraised in February and it was $14,500 more than theirs, and Quicken denied me the loan. They did not like the fact that I continued to ask questions whenever something was done that was not told to me before and expected at the last minute. Stay away from Quicken. Someone has got to stop them and I am ready to go all of the way. I don't have $550 to throw away and get absolutely nothing except a slap in the face from Quicken and the TSI appraiser.

I purchased Quicken 2008, and I experienced printing problems. I initiated a chat via the Quicken service portal only to be ignored once I defined the problem, and the Indian technician could not repair it. They closed the chat session, without response. I have screen prints of the chat session. Everything was polite until they could not figure out the problem.

I cannot print my financial reports. I would be happy to engage a legal proceeding against Intuit. I also have other screen prints. They have not responded.

Quicken 2004 product by Intuit has just informed me that I wasted my money. I can no longer download data from my online banker to my legally acquired, legally/mutually agreed upon contracted software. I am formally informing Intuit that I too am discontinuing them from my list of reputable companies. I will not buy or recommend any of their products, ever. At every opportunity I will warn others of their dishonest business practice. No doubt they have spent thousands ensuring this action would not be met with litigation.

I am unable to use my online banking; thousands are affected by this action. I am seeking reimbursement of my initial software price and suggest a class action suit is necessary for the thousand adversely affected by Intuit's action.

I cannot use any of the newer functions such as printing checks, registers, because I can't print. I will be looking for another manufacturer's program to replace Quicken 2007.