Complain about a product or service

Intuit - Quickbooks

Tony of Anacortes, WA February 7, 2010

This has got to be the worst software imposed on the market to-date. It took me 4 attempts to get the installation to work after downloading the software from Amazon. I now find myself in the otherwise simple task of creating my company and I'm in the 3rd attemtp to accomplish that. Each time I attempt to create the company, the software hangs up in a different field and will not accept any input of any type. How can this software get released onto an unknowing public. How can this software be the market leader. I have attempted to use the Quickbooks online help and it is an additional waste of my time.

Albert of Bellows Falls, VT January 26, 2010

In 2008 we discovered that our bookkeeper embezzled over 700,000 from us. She would go into our Quickbooks accounting program, make out a check to herself for various amounts, print out the check, forge the check, then go back into the program and change the payee name so we thought legitimate vendors were being paid. A huge flaw that we wrote to the Quickbooks president about with no response. Now Quickbooks wants us to pay for an upgrade which offers "Auto Sign Checks". We would NEVER use this. At least our bookkeeper is guilty of stealing and forgery. If she had this option available to her there's no telling what she would have tried to get away with. Quickbooks is not a safe accounting program for businesses that rely on an outsider accountant or bookkeeper. We wrote a second letter to Quickbooks explaining this and we have not heard back from them.

Jason of Cushing, OK January 14, 2010

While trying to re-install Quickbooks on upgraded computer customer service representative would not give me an activation code after sucessful install and insisted QB2009 was not compatible with Windows 7. So, I upgraded to QB2010 and when I called again to get regestration code they once again insisted on trying to add on features I did not want. I had to argue with representative to get my regestration code.

Melanie of Cincinnati, OH January 9, 2010

I am so frustrated! I have been on the phone for 1 hour and 48 minutes, and cannot get anyone who can help me setup payroll. I just purchased the compatible payroll services for QuickBooks Online, and need help setting up a small, 5-person payroll. Yet after being transferred to 5 different people, I cannot get one person who is in the right department.

All I am asking is how to set up vacation and holiday hours, and how to set up child support garnishments for one employee. The FAQs section of the website does not address any of these, and the live chat person told me to ask my account to set this up for me. I cannot believe the lack of customer service and lack of technical knowledge the reps have! Surely I am not the only one who has these questions.

I am so disappointed in how I have been treated and how I have wasted my time today. You can be sure I will be actively looking for a replacement software since QuickBooks obviously doesn't value their customers.

Thomas of Everett, WA January 7, 2010

I recently upgraded my bookkeeper's computer with Windows 7. I found when installing QBpro 2008 that it is incompatible. OK, 4 years (we started with QBPro 2005)all the upgrades, all the add ons we purchased, and 30.00 per month for support, and I am told to buy a 200.00 replacement package. Fine. Well now I have a question about transfering data to the new product and am told "We don't support our product without a support contract." Wow! What an ideal scam; sell a product that requires complete replacement every few years and then charge people more money if they want it to work. This is piracy, theft, whatever you want to call it, it's wrong. Oh, and whatever you do, don't confront them on the phone, they just hang up. I think they have redifined the term customer service, they simply dropped the "Dis" in front of "Service". I am a retailer, if I sold a product that required my customers to pay me again to make my product work I would be out of business, quickly.

Gary of Felton, CA January 2, 2010

PROBLEMS WITH QUICK BOOKS SUPPORT. I am having a very difficult time dealing with the support people in India. I have spent several hours customizing my invoices and purchase orders and my parts list in QuickBooks and would like to continue to use the software but since I upgraded to 2010, I am having problems saving my invoices as PDFs and when I contact support, I not only get someone who wants to sell me a 40 a month service package, but I get no satisfaction after getting them to address my problem.

VERY DISAPPOINTED WITH INTUIT AND QUICKBOOKS!

Stephen of Mechanicsburg, PA December 10, 2009

The Release 9 upgrade for QB 2009 completely took me off line for more than a day and required 4 hours of technical support time to fix! I had to revert to hand writing my invoices for the day in order to get shipments out! Even after the 4 hours of time on the phone, I continue to find missing menu items!. DO NOT install this upgrade! Only my worthless time and sitting on customer support lines for over 4 hours!

christine of saint augustine, FL December 1, 2009

Basically they are wanting me to pay 800 for an upgrade and I don't have it and meanwhile all of my records are locked up in my pos which I now have now access to because it is (at 2 yrs old) outdated! Probably the loss of my business because I cannot run pos and take the cc's that are waiting to be processed and therefore unable to pay my bills. I am stuck.

Brian of Houston, TX November 30, 2009

The big complaint I have with Quickbooks is I no longer have the ability to import my information to Turbo Tax program. It worked fine the first year I got the program, but wouldn't work the next year and said, I had to purchase to the upgrade to be able to import my information. That is why I bought the program to begin with. I shouldn't be forced to buy the upgrade just so I can import to my Tax software! What a rip off!

Randall of Memphis, TN November 17, 2009

Quickbooks didn't work and I was told I needed to pay 200.00 for an upgrade. I paid and it still doesn't work and I have spent about 10 hours on the phone dealing with this issue

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