Intuit - Quickbooks

I find it beyond reprehensible that in order to continue to use a program feature I already paid for (download online banking), I now have to pay an "upgrade fee". Seriously? (I have QB 2009) It is like buying a dress and three years later, Macy's shows up and says "sorry, but if you want to keep the sleeves, that will be another $200". I don't want the other upgrades, just want to continue using what I paid for. Unethical, shady, wrong, wrong, wrong. Shame on you people! In any other industry, this would be legally impossible to do.

QuickBooks, how do you eliminate features in a product purchased long ago? To force your customer to upgrade? This is a very production deviant action being made by the Intuit Corporation. What has this changed? I paid for a version of their product and have used it as is for years. Last year, they took away the mail through QuickBooks capability. I sort of understand this. The option to use an external mail client was available as an alternative. This alternative is no longer available. This is very frustrating as a customer whom has already purchased a product, using it as is, and then years later, Intuit just decides I can't use a portion of this product I purchased in good faith?

That is like a car dealer saying, "It's four years later and I paid off my car a year ago. The dealer thinks I should buy a new one. The newer models can now take you to the moon. Let's take the driver's door off the one we previously sold to him. That away, it won't stop him from driving it straight back to us to buy the newest model, right? The car still runs, but I have no door. What's the problem? The problem is I paid for the door too! Perhaps, this is an extreme comparison, but Intuit's business practices appear to be deviant in my opinion and they keep pushing the wrong side of customer service." Here's some advice, Intuit: Make your products so good your customers can't live without them, not in a way that forces you to buy them; but if the latter is your intent, place an expiration date on it so at least people know what deal they are making, and perhaps, with whom they are making it.

I purchased 2011 QuickBooks Pro, was trying to learn it, called in and they said to sign up for support for x$ per month. By doing this, they said then they would automatically upgrade me to the 2012 (no mention that I would have to continue the support). I cancelled the support after paying for 8 months because I still have not used the program. I kept paying the support in order to get the upgrade only as they said to me.

When I went back in to get information to do my taxes and update the file, I could not access it. I called and because I did not continue the support, they blocked me from the program. The only way to get access or use of the 2012 program that I thought I was paying for (paid for) is to purchase it again. I don't think so. How is it legal to not disclose all information? How is it that these companies are getting away without full disclosure? Maybe it's time we record what these types of operations are offering us. Because I know that they did not disclose to me anything about blocking me out if I cancelled my support.

I have been a QuickBooks customer for 8 years, purchased original software, updated a number of times. On my last update, I was offered payroll/technical support for a monthly fee, which I accepted. After closing my business in December, I cancelled my subscription. QuickBooks then blocked access to the software. You can no longer access your information, even for tax purposes. After being on the phone with them for over an hour, I was forced to reactivate my subscription in order to access my old information. This has to violate some law. It sounds like a class action suit to me.

I have a single-person business and paid a lot for the QuickBooks software in 2010. Now, they are forcing everyone to pay them $391 to "upgrade" or else they threaten to cut off the online banking and merchant service accounts that I signed up with them. My business depends on the records and merchant account records in QuickBooks. I can't afford to spend $391 for extortion. I don't want their update and they didn't disclose that the software I paid for would hold up my merchant account for ransom when I signed up. This is criminal and deceitful and greedy beyond belief. Surely, someone can do something.

We have had issues with QuickBooks Point of Sale v10. It has continued, and we have made notifications. We have found on many systems that closing v10, then trying to reopen it, will result in nothing until you open the windows task manager and end process on QBPOShell.exe. Once the process is ended, the program will open. We are hoping that a patch will resolve this, but we do not have a timeline on the patch release yet. Please make sure your auto-updates are on, so when the patch is released, you'll be able to get it. Where is the update? It is time.

As Pro 2009 approaches expiration (May 2012), I have found functionality being reduced. When attempting to prepare and print W-2 forms, error message prohibited printing. Day 1: my full 8-hour shift was spent on the phone with a non-English speaking service tech. She was reading from a script and had me repeatedly "troubleshoot" the issue. We updated no less than 5 times. We tried numerous resets and checking of settings. Day 2: 4 hours into the same attempts to fix that were tried the day before, I ultimately told the same tech that I was not going to try the same things yet another time and I would circumvent the problem myself. I hung up. So much for the paid service.

I ultimately created a new company file with the bare to the bones of data manually entered. I created one paycheck for each employee with the totals from their last paycheck of the year. I then printed the W-2's. No problem, except now I have missing and corrupt data in the actual company file. I have moved towards another accounting software that values the business consumer and not just the almighty dollar.

Quickbooks tax table - Every year we have to pay for payroll tax table update. There are never any changes! Worse yet, if I don't pay for it, it shuts down my payroll! So I can't even use what I already paid for! If the old tables were in fact out of date and I use it, it's on me! My accountant could correct if it really was the case. But year after year, we get ripped off. As I said, worse yet, it shuts down my payroll if I don't update. How can I get around this needless expense in a terrible economy? Help.

Intuit sends me an email with a special price of $351.95 for the upgrade version for two users this year, down from $399.95, a $48 savings. I decided to purchase it online since we were due the upgrade anyway. For the heck of it, I also added a new user copy to my shopping cart and wouldn't you know, they also can get the software for $351.95, down from $439.95, an $88 savings. This exact same thing happened last year when upgrading from Quickbooks Pro for Mac 2009 to Quickbooks Pro for Mac 2011. Keep in mind that 2012 version came out 2 months after I upgraded to 2011, so here we go, $700 in one year period to have the latest issue because no discounts for people that just purchased the 2011 version, oh no! I'm wondering why, as an upgrade, I would get less of a discount than as a new user who was getting 20% off list price. I proceeded to call the 877 number with questions. First, I was sent to technical support, which I hope I won't get charged for or I will flip a lid.

After a half hour of useless conversation, my question was not answered other than $351.95 is the final price. I hung up and figured I would try this again, this time I requested someone in sales. This person proceeded to tell me that what I saw as the pricing on the website was just marketing, not the real price the new user would end up paying. Again, bottom line $351.95, but this gentleman had a better idea; maybe I should change my operating computer to a PC because that version can do so much more for my business (and costs less, really?). Again, no answer to my burning question of why I had to pay the same amount as a new user. Finally, I figured I would order the software online as a new user, couldn't hurt, won't make a difference in price, (even though I was told it would, in total disregard of what it said on my computer screen), and yes, I took a screenshot of both options in my shopping cart, as well as a screenshot of the landing page, which clearly shows a 20% discount of the 1 user version at $183.95 down from $229.95, while the upgrade version shows a lesser discount, again for $183.95, down from $199.95.

Wells Fargo bank download - We got a message that the bank and Intuit no longer will work for online banking! The reason to subscribe to QuickBooks Online and pay the fees every month is to have the financial data download into the program. What a scam!

Annual increase in payroll update prices - I've been using QuickBooks for 15-20 years. I remember updates being under $50.00, I can't even find in fine print, the explanation or options for the cost of their annual updates. These costs are automatically deducted from your credit card at a cost of over $400.00. You just get the dang receipt. Very disappointed.

I have been on the phone for over 4 hours trying to get Quickbooks to turn my back up plan on again that has not been backing up my records since 2/21/12. Even though I have a plan paid for on their records until May 31st, which should read 7/13/12, they sent me a renewal notice on 2/21/12 saying I needed to pay for the back up plan again. They cut off the back up because I didn't pay for a plan I had through July. I am lucky I caught this one early. The last time this happen I went 6 months with the computer looking like it was backing up only to find out when my computer crashed and I called Quickbooks back up for my copy of my files that they didn't have any. All they could say was yes, we made the mistake but oops--six months worth of records gone! I had to redo them all one by one but the thought "oops" was enough of an apology.

I went round and round with them and finally received some compensation for that mistake, but now I am going on four hours to simply get my backup hooked back up today. I have been disconnected two times while on hold. I am on hold again and if no one disconnects the call again I have customer service and another technical support person to talk to tonight. And yes, we are in the evening hours on a call that started in the mid afternoon. If anyone suggests that you do anything with Intuit or Quickbooks, run like you know what and do something else. Do not get tangled up in this company with untrained technicians who can't speak English and supervisors who cannot make a decision. I close now but I am sure there are hours to go before I get my simple request fixed. Remember: run from Intuit and run from Quickbooks!

I own 2 copies of QuickBooks Pro 2009. It has been working 'good enough' for my company for years, but now, QuickBooks decides to stop supporting Online Banking Service for 2009 as a way of forcing us to upgrade to 2012 (The software isn't good enough to justify the cost of the upgrade on it's own). If that wasn't bad enough, I have been reading from multiple sources that QuickBooks 2012 does not work with Wells Fargo (all of my banking). So, now what? I either need to change banks or be left without online banking.

I work in the IT industry, and Intuit is the one of most unethical companies I have worked with. Why aren't more customers complaining? Are they just used to the abuse? I can't believe I am saying this but I pray that Microsoft comes along and steals their market share.

If considering buying an Accounts software program for your business, well you should read this financial health warning first.

As a company, Electrospares have used QuickBooks financial accounting software for many years. Originally, it was a quick simple accounting, easy to use package. However, over the past few years, it has become more prone to challenges as several updated versions have hit the market. A year or two ag,o we were advised by Intuit sales that as a Company we should consider upgrading to the professional version because there was a danger we may hit the total number of records allowed by the software. Although expensive to do, we felt this made sense as the last thing we would want was our accounting package to crash half way through the year.

In January 2012, our last month of the financial year, we started to import the end of month data file.

Help, help, help. A horrible error appeared on the screen. Error: Cannot import. Not enough disk space or too many records exist.

A quick Google search seemed to display many other people with the same problem and the only real solution was to upgrade to Enterprise version (Fine, if you live in USA)

We have a technical contract with QuickBooks which we pay monthly for, so we called them and they confirmed there were too many records - There is nothing you can do. Sorry we cannot help further.

This is our last month to complete our financial year; we also need to get a VAT return sent off.

Here in the UK, we cannot upgrade to an Enterprise version as one does not exist and the latest QuickBooks 2012 has had the archive facility removed. So there is no way to resolve this.

I did email Intuit press office, Scott ** and also the Intuit sales team asking for clarification on this disaster; however, I never received a reply to date. I can only presume their stony silence means they know there is a major flaw within the QuickBooks software and that currently there is no fix and has failed many users. QuickBooks should come with a wealth warning saying Limited Amount of Records.

I would like people to know about Intuit's practices before they choose to purchase their software. Today I noticed an "Important Service Notice" on my QuickBooks desktop. Clicking upon it I find that I am required to update from QB2009 to QB2012 or my QB payroll service will be discontinued. I paid $422.16 for the 2012 payroll service. I emailed Intuit to find out if they were going to refund the portion of the payroll service fee that would be unused if I chose not to pay for the upgrade. Of course I have received no response. What it all boils down to is Intuit has decided that instead of being innovative and develop new products and services that consumers can do with out and expand their business, they will figure out how to get the noose a little tighter and pluck as much money out of the consumers they already have on the end of their rope.

Anybody remember when you could enter your the tax rates into QB yourself and the software would just do the computations for you? Then they changed it to you had to buy updates from them and they would put the rate changes in for you. If you didn't buy the updates you could still make out paychecks and make your own payroll tax deductions. Then if you didn't buy the updates you couldn't even use the payroll portion of the program anymore.

Intuit started out by offering the consumer a useful tool to purchase. Intuit needs to let people know that the initial purchase is just the beginning of the purchases the consumer will be making in order to continue using that tool. Imagine buying a hammer and after you are half done building a house with that hammer you find out every time you drive a nail with that hammer the manufacturer of that hammer charges you another penny during the building of the rest of the house. Go buy a different hammer? The house is only half done and all those nails you have already driven will come out when you start using the other hammer. Oh and by the way, it will be two pennies per nail on the next project.

I purchased QBPro2012 in September 2011 and had difficulty getting it to talk with my bank Wells Fargo Bank. I had to convert my accounts to a business line per Intuit's instruction which has resulted in higher fees from my bank. This did not solve the problem. The software will only download piecemeal information which makes it useless.

I found out from Wells Fargo Bank that WF and Intuit have not entered into an agreement to support QBPro2012. The program still does not work and I have incurred higher fees with WF because of the business line.

As of 2/8/2012 Intuit has still not entered into an agreement with Wells Fargo and the software still does not work. Intuit is offering me 80% refund but not happy about it. I told them I want 100% back because their software will not communicate with Wells Fargo. Wells Fargo is one of the largest banks in the country and QBPro2012 does not have a working relationship with them.

I paid penalties and interest because my 2008 return that was transmitted by TurboTax was missing a line on page 1. I was told by the IRS that info is dropped by the transmissions all the time due to the size of the files. I asked for my penalties and TurboTax fees to be refunded. The man behind the green curtain at the "President's Office" informed me that I could not prove it was their fault. Lo and behold, I recently received a notice about 2009. It was transmitted electronically to the IRS by Turbo Tax and it was missing a 2nd page to one of my schedule. These forms are all created online and not touched. There is no way that this would have happened if the product was working correctly. There is no response except sarcasm and "too bad" for the "President's Office" at Turbo Tax. Even a BBB complaint didn't do anything. What a ripoff because they pay big taxes (our hard-earned money). I want to start a class-action. This is a common situation from them.

Each year, our company updates its payroll and receives a software update. On 17 November 2011, we paid for the payroll update and just found out today that the transaction for the software update did not go through as an incorrect credit card number was used.

I couldn't get an explanation as to the origin of the number. The complaint I have is that I had to be transferred five times within the HP/Intuit call center. This is an Indian call center with three of the five folks difficult to understand.

HP needs to work for a single call, had trouble with the resolution and must have a US-based transfer option.

I have been notified that the required QuickBooks Premiere disc is already in transit.

QuickBooks 2011 has been a disaster from the start. Now every time we do an inventory adjustment, it messes with our opening balance equity. The support team does not speak clear English, and as whole, have no idea what they are doing.

We create a backup every time we close our Quickbooks and recently had to use the backup to retrieve our company data. We found out that all of our backups where corrupted. Intuit wanted to charge us $700 to rebuild our company file or told us to buy a $270 upgrade in which they would waive the charges for rebuild. Even the backup our accountant took did not restore on his computer with his version of Quickbooks. He has now found other customer backups that have the same error when attempting to restore. This feels like a scam and I want to know how many people have come across this same issue and were offered the upgrade option.

I have tried multiple times to register my Quickbooks so I can use it. Intuit's site does not accept registration online as it offers error messages when I try to register my product. It confirms my name and password as well as the license and product number but disconnects when I try to register online. This has kept me from using the product and I am furious that this is such an inefficient process.

QB is now discontinuing their 5 user software to force you to their enterprise version, if you are over 5 users. You get to buy 10 user licenses even if at 6, 7, 8 or 9 uses. This is now $3,000.00 dollars (yes, there is a yearly fee on top of it). These crooks have bought out all their competitors.

Why isn't the Federal Trade Commission all over Intuit? Intuit takes great advantage of its customers. Now that they have bought out all their major competitors, it's time to really stick it to everyone. It won't it be great when we have had enough and we just decide to burn companies like this to the ground for this type of criminal behavior. Everyone needs a different company to step up and take on these jerks. Please there is opportunity here for other companies. Small companies like mine are really going to suffer and so with the consumer when I have to pass on the cost of having trash like QB's as my software.

I purchased a retail copy of QuickBooks Pro 2012 from a major office store to upgrade my copy of QuickBooks 2010. I installed the software and upgraded my company file (non-reversible) and began using the software. The software gives you 30 days to register online (something that is optional for most software). Now that I have been using the software, when I finally went to register it online, I found out after over an hour on the phone with them that my product license has already been registered to another company and I will not be able to register it again.

I have no way to continue using the software that I bought, and I am now unable to revert back to the previous version I had. Intuit tells me that I must purchase the software again because "I did not purchase a genuine version". I am pretty sure I had, and do not believe I should lay down another $300 for something I already paid for.

I bought a copy of Quick Books Pro 2010 at Staples, a retail chain store. I recently attempted a license transfer, only to find out that it is registered to a company other than mine. I purchased the software, license, and support. When I called Intuit, I was transferred to a call center in some foreign country (typical of scumbag companies, such as Intuit). The "Peggy" who answered the phone, attempted to tell me all I have to do is return my 3 year old software to Staples, along with the original receipt. He then proceeded to tell me that it is not uncommon to purchase software from a big name retail store, and have a false or stolen license. All in all, Quickbooks is a helpful software, but there is something better and cheaper. As for customer service, it's nothing but a joke.

I have been a QuickBooks user for 15 years. Due to health problems, I was forced to close my business down in July 2011. Now, I cannot access my 941 or state forms for the beginning of the year. I paid for QuickBooks until July 14, 2011. I do not want any forms past that date, just the forms that were processed during the time I paid for.

I have been on the phone for over 2hrs, being transferred from one department to another. To one barley speaking English person to another. I have retold my situation numerous times. I guess since they don't speak English well they do not understand it either. I am highly disappointed that I can't get reports that I have paid for. I can't do my year end taxes. Headache and frustrated for being on the phone for over 2 hrs.

I'm a Pro Advisor and have been for many years. I've now discovered that a client with a basic payroll service is unable to process year-end forms. Unbelievable. What type of actual payroll service excludes form filings? Form filing is integral to running payroll. What it does is screw the very accountants who make QB work for all our clients and make us want nothing to do with Intuit and payroll, sorry to say. Unintended for them as we begin to advise clients to find a real payroll service.

Tech support attempted to sell a $3000 upgrade for a 1603 error, which was fixed by a simple patch found in the Intuit knowledge base. When calling to get the name of Jonathan and Saravou's supervisor, it took 25 minutes of cajoling to get an address.

During setup, I encountered a sharing violation while accessing Quickbooks License Agreement. While installing Flash installer, it will not load. I got software issues everywhere, and paid $170.00! Beware consumers, there is no fix at the present. Quickbooks should file chapter 9. This was to be installed for the Elks Foundation.

I thought I would upgrade to Quicken 2012 so I can continue to support Quicken. I also thought I will also be compliant with their version. I have not been able to download my transactions after this upgrade. Intuit has not resolved this problem and they can tell me when they will have it resolved.

As people have probably stated, they cut off the financial data import mid-year, forcing me to upgrade. Not only would I never consider upgrading software mid-year, I should be able to upgrade when the program becomes outdated or not compatible. I have had this program for around 2 years and was planning on making the jump to newer version on January 1. I guess I am confused why I purchased this program in the first place if the features only have a limited time frame for use. It is like buying Microsoft Word and not being able to use the print button after two years even though nothing has really changed. Where in the fine print is this stated?

This is the letter I have written to Corporate in California. I am writing to let you know of the deceitful information and service I have received from your sales people and technical support in the past few days. Your company is currently holding funds that I need returned to my business checking account because I have canceled three orders that were placed under false information given to me by your employees.

I initially called Quickbooks to get technical support and the technician offered me a deal where I would pay $173.00 per year for software, technical support, and on-line backup. I said okay, so he proceeded to help me for about 4 hours to get the new version set up, etc. Then I looked into my bank account and I have been charged $273.07.

I called yesterday to get help and was again sold a different version of Quickbooks that the sales guys said would be a lot cheaper to buy and technical support. He refused to give me the amount he was charging my credit card and said he would send it via email. There I found a charge of $251.22 and another charge of $32.72 for technical support. This is not what I was told and he never explained that these would be separate charges.

I called customer service today to demand all of my funds back from these three orders due to deceitful and unexplained charges. Customer service was still trying to sell me products instead of trying to do what I had asked. She eventually told me that billing would call me within 48 hours. I told her that was unacceptable and that I am uninstalling the latest version sold to me and I wanted my money back now. She said she couldn't do anything further and gave me a case number.

When I first called, I simply needed technical support and assistance and was willing to set up for that. Since then I have been told lies and given false information and this is an unacceptable way to treat customers and I will not tolerate anyone holding my money. I have reinstalled my old version of Quick Books that I bought a couple of years ago and will continue to use it because I cannot deal with the stress, waste of time, loss of cell phone minutes, and money that your company has caused me in the past few days.

I have realized that I cannot trust anything that your employees tell me. I need my money refunded. I am giving all the order numbers and the latest case number below to see if someone can please help me. By the way, online, you have the QuickBooks 2012 version on sale for $183 and I was never offered that price.

I am writing to request that you look over all of the correspondence between David **, Darryl ** and Anastasia (our design consultant) and myself. There has been very poor communication from the start. We are asking that our money be refunded to us. We have been very happy with Intuit in regards to QuickBooks and those integrated services. However, with the website designing, we are not satisfied. When you look over the correspondence, you will see the lack of communication between your employees.

I just received an email today from Anastasia (our design consultant) that she had no record of us communicating to her our company colors. Not only did I email Darryl and David 6 days ago, on November 3rd, I also copied the email and pasted it into the respond to your consultant box. So, not only did David and Darryl not communicate the information to Anastasia, but she also did not look at her own communication box.

Additionally, the final mockup that Anastasia gave us did not have any of the changes I gave to her in a word document entitled mock up changes. Not one change was made before she gave us the final design. Please do not make Intuit or Alliance spend any more time on this matter. We are a very small company (5 people) with very little funds. We look forward to hearing from you that our money in the amount of $1299 will be refunded to us.

I am a very unhappy customer, we never got any refund. All they said were, "I did do an investigation on your concerns and have been working with Daryl ** who is in charge of the design team. After working with him we have determined that you will not be receiving a refund for your design project. I know this must come as unsettling news and I apologize for the less than perfect experience you have had. However, after much back and forth between our departments Daryl and I both agree on this matter".

I bought Quickbooks online and I must have unknowingly requested a monthly support plan (at least that's what they claim). When I saw the charges on my credit card bill, I tried to cancel the service. But it seems Intuit will only allow you to purchase their product online, not cancel it. They required that I call them.

I spent almost an hour on the phone in October trying to cancel the support plan I don't remember ordering in the first place. Today I just got my credit card bill for November and not only did they not refund October, they continue to charge me.

It seems they have completely ignored my October request to cancel. And of course, their customer support is not open on the weekend, so I have to wait until Monday to spend another hour on the phone with them which may turn out to be a complete waste of time, as it was in October. They are intentionally making it difficult to cancel.

Intuit is my credit card processor and we have a merchant account with them.

When signing up, we were told one thing and they signed up for the other. Now, they decided to withheld around $4000 for no reason. By this action, they jeopardized my business to the point where we got stock and couldn't push the jobs through due to the fact that they withheld the deposits we charged our clients and we couldn't operate business. We couldn't buy supplies, couldn't pay our vendors and employees and so on.

I spoke to them many times but every time, I would get a different answer and hear a different story. At the end, I finally got in touch with the supervisor at the risk department who told me that its his decision to hold the money and he will hold the money up to nine months, due to the fact that we have one and only one dispute with the client on one of the charges. These people decided that they can manipulate with my money, jeopardizing my business, making me shutdown due to the simple fact - No money is coming in.

When I signed up with them, they didn't provide me with the terms, they told me that there is no monthly charge, no termination fee, that the percentage that they will charge from each transaction will be 1.8 for qualifying cards and 2.4 for non qualifying cards. Now, when I started to dig in, not only have I heard different story from each representative I talked with, but also the terms are totally opposite. Please help. Our business is struggling financially due to this action and they must be punished.

I will never use Intuit credit card processing services! While just checking for more information on their integration with Quickbooks Online, they took all of my info and started an account for me without my knowledge! I believed I was just collecting info so that I could compare it with other credit card processors. There was no follow up letting me know how to use the credit card processing, which would have given me the heads up that they were charging me and that I had an account with them. (They do our company payroll and the bank charges we got, I assumed, were related to that.)

It was only after I received an email that they were raising the rates (15 months later) that I wondered why I would get that email from them if I didn't already have an account with them. I called and closed my account right away but the best they could do for me was give me a 3-month refund. I'll never even consider using Inuit credit card processing again!

I had been using a software application for QuickBooks which allows the user to upload important transaction documents and "attach" them electronically to the transaction in QB, creating a paperless office. Everything was working great and I was paying a monthly fee for using this service. I upgraded to QuickBooks Enterprise Solutions 11.0 in May. The upgrade does not utilize the app because the feature is integrated and unlimited. Ever since I upgraded, I have had major Intuit server issues. The program will stall for several minutes at a time. Sometimes, I have to close down the entire program through a process which ultimately may destroy my entire file. Not good!

I received an email from Intuit on a Sunday, indicating that my credit was denied for an Intuit online service account that I set up last year for purposes of tax preparation. The reason why the Visa card was denied is that the bank card was due to expire, and the bank issued a new one. I was not aware that Intuit was verifying my card, because I was not informed when I set up the account that it would verify it every month, regardless of whether I used their service that month.

In any case, I used my log-in credentials to access my account and to update the credit card number. The credentials I have did not provide me with access to the account, though I believe that they are correct. Most likely, their system is not accessible for some other reason, possibly maintenance. The Intuit system provides no way to recover from this problem online, as many online systems do. There are no questions to answer to verify my identity, no way to have a new password sent to a valid email address, and no way to call their support staff on a Sunday.

So why did they send the email to me on a Sunday, and then provide no way for me to contact anyone at Intuit? If I were a hacker, such as one of the notorious "anonymous," I could probably hack into my Intuit account on a Sunday, but there's no way for me to fix a problem with my own account at Intuit to address a problem on the same day they notified me of it.

I have been a user of Quickbooks Pro software for 11 years. I have endured upgrade after upgrade and charge after charge for "enhancements" that were of little value to me. Nonetheless, I was reasonably satisfied with the QuickBooks Pro software.

This year, my small business needed to expand our point of sale capabilities. After working with an Intuit representative, I was persuaded that Quickbooks P.O.S would be an excellent solution for our two storefront operations and would seamlessly integrate with our Quickbooks PRO software. The employee selling the software was based in the United States and was easy to understand and converse with for me since we both spoke "Americanized English"

He also sold me the service plan for the new Point of Sale Sorftware. From the beginning we began discovering issues. Our first few calls to access our service plan made it perfectly clear that communication would be an on-going issue. We were routed to India where I was assisted by polite young men and women, who seemed to be interested in helping. The only problems were that the different styles of English made communication difficult, and some of the representatives new very little. When you are trying to run your business with the software including using it to assist customers, and speak to someone in India that you struggle to understand, it is a perfect recipe for immense frustration.

During the first few months after installation we endured the communication barrier and were able to fix a few of the minor problems that popped up. Recently(several weeks ago), we encountered a major problem. When we attempt to exchange Point of Sale data with the QuickBooks Pro software, we get an error message that wipes our all of our 8000+ customer names, We read the on-line help screens and looked on-line. Anything to prevent us from having to dial their customer service number and talk to a person we were likely to have a communication gap with.

However, after our best efforts we simply could not correct the problem on our own and had to call the customer service number (remember, we have been paying a monthly fee for that service). Since I first called last week, I have spoken to at least 5 different Service Representatives all but one of whom has been located outside the United States. I have explained my problem at lease 7-8 times, and have spent at more than 20 hours either on the telephone with them or trying to implement fixes. Several times I have been given a case number and when I call back the representative wants me to explain the situation all over again, or cannot access the case number because it is in another department. Apparently, support services are segmented by product. Since this issue involves the exchange of data between QB Point of Sale Software (supported by the group in India) and QB Pro (supported by another group) they don't even seem to recognize the case numbers between the two groups.

Each time I get a new representative, I have to re-explain the problem, and he again attempts the standard time consuming fixes even though I clearly explain to him that they have been tried before and failed. I have reached my limit! I own a successful small business and am an executive with a large bank. I have seen all types of customer service, and this is by far the worst. While the representatives are generally well intentioned, the communication barrier and the poorly structured internal communications within Intuit make me want to pull my hair out. They have wasted dozens of hours of my time just over the last 10 days as a result of their poorly conceived support services.

I have been a Quickbooks Pro user since the mid 90's, and am a single-license user of the 2010 version. I have always been allowed to run the program on my main computer, with a backup on my laptop.

On Thursday, September 1, 2011, I upgraded to a new laptop, and installed Quickbooks Pro 2010 on it. I called to get the activation code and was told by Nitin in India that I had to buy the 2011 version to use it on two computers. I refused to buy 2011, and since then, all of my email invoices have been returned as undelivered. It is obvious to me that they have turned off this feature on my 2010 version to force me to upgrade.

The same thing has happened to numerous others on this site. Please help! This can not be a legal way of doing business, resorting to these unethical practices. What can we do as consumers to stop this company from ripping us off?

Before buying QuickBooks Pro 2011 from kiki_store or anyone else, you might want to save yourself a lot of time and hassle by reading this.

I bought the QuickBooks Pro 2011 software from kiki_store through eBay. The product had a 60-day money back refund from Intuit if not satisfied. I had been using a previous version of the software for many years and it worked fine but I couldn't download bank transactions. The new version did not work for me as it didn't offer the same tax line tracking options. I contacted Intuit Inc. who makes the software and they spent several hours on the phone with me trying to find a work-around for the problem but to no avail. The software had changed without notice to the public. They wanted me to get the refund from kiki_store on eBay.

I contacted both kiki_store and eBay and they declined to refund my money. In fact, kiki_store sent back a presumptuous and rude response: "For software product, you can't return it once you used the key code. You should do more research before you make the purchase. We did nothing wrong about it. After you purchase it, we shipped fast and it arrived on time. You should take responsibility of your own mistake."

I contacted Intuit again by phone and explained my dilemma with eBay and kiki_store. They told me to send the software back to the returns department for a refund. I sent it back with a letter explaining why I was returning it, along with a copy of the eBay invoice and eBay appeal denial. I got no response. I called them and they told me that I had not stated my full name in the original letter and I needed to do that so that they could issue me a paper check.

Even though I had signed my full name in the original letter, I sent them a second letter stating my name along with some other information. I got an e-mail from them stating that they were in possession of the software and that I needed to fax them a copy of the receipt. I faxed them another copy of the receipt and the very next day I got a letter stating that I couldn't get a refund because I bought it on eBay. They did not send the product back to me. The return number issued by Intuit (**). The guy who sent me the e-mail asking for a fax is Jim at 520-901-3000 ext. 13191. Both the letters and the software were sent via certified mail and I tracked each of them.

At this point I was fed up and contacted my state's Attorney General. In less than a month, I had a check from Intuit for the full amount of the purchase.

So if you need to track all of the following tax lines, think twice before upgrading to QuickBooks Pro 2011.

I'm furious! I recently purchased a new computer with Windows 7. I was told by the computer store representative that Quickbooks 2009 would work with Windows 7. It did install but I had a number of issues so I thought that I will upgrade to the latest version being 2011. This is where the real frustration came in. I installed QB 2011, but my customized estimates and invoices were not showing, the standard information that should print when the optional boxes are checked. I can't save PDF files and I can't back up without 2 warning messages, which concerns me.

I contacted QB as per their 3 easy steps to get you started (FREE session with a QB expert). The expert listened briefly to my concerns about Pro 2011 not installing properly and told me that he would have to charge me for each problem. I exploded and said, "No." I paid for the software and I expect it to work. He did guide me through an online update that solved the invoice and estimate printing issue; however, the other warning messages cost me $414 for them to look into (and they had better solve it).

When I went online, I saw that there are numerous consumers with similar problems; therefore, I have to assume that this is not something I have done wrong on my end. Intuit must be forced to provide accurate information and solutions free of charge on issues that are not the consumer's fault, or be shut down!

If you live in a state that requires multiple tax rates for products you sell, do not use Quickbooks Online, stick with your desktop version. The online version has no way of providing a report by local taxing jurisdiction like the desktop qb has. It is a nightmare. All you can do is put in a request and see if the engineers (we know how they think - definitely not the same as an accounting person) will update.

I called to cancel my subscription during the trial period but I was still charged for over $60.00. Intuit refuses to cancel my subscription. It is a joke! They are playing some kind of game to get people to stay subscribed! I spoke to Roxanne **. She was sweet as pie until I wanted to cancel. And now, I can't even get a reply from her.

I have Quickbooks 2008 and today I have tried to email a quick estimate for work I did to a friend. To my surprise, QB has turned off my ability to email my estimate.

The people at Quickbooks are total crooks. They will be a business of the past very soon. History has proven time and again when a company turns on its clients' doom is surely soon to follow.

I cannot open QuickBooks 2005. I called help for Intuit but they cannot help unless I upgrade. I have learned since then that this has happened to other people.

I am trying to close out a business that ceased operation and the company cannot buy an update. We paid for the program and are not doing anything online so the program should work as always. We paid for it. It has caused a delay in getting the books closed for 2010 and also may cost to get an update to finish.

I think I will check out seeing if there is a class action suit on this since so many people are complaining of the same thing.

I have Quickbooks Pro 2008. As others have stated some of the capabilities of this program were turned off earlier this year. In order to get those features back one must upgrade to a newer release. I could see QuickBooks doing this for features that might require ongoing maintenance - such as a live connection to a financial institution. But I was simply downloading credit card transactions manually from my credit card company and importing them into Quickbooks as a QBO (Quickbook Web Connect) file. They basically shut this feature off forcing users to upgrade the product otherwise they would need to tediously enter every single credit card transaction via manual entry. I am sure this was done to force users into upgrading who otherwise did not need any feature in their newer product. This is a complete rip off by Intuit.

I had to activate my Quickbooks product by calling the company. The company said they needed my credit card number to activate, but assured me I would not be charged. Two months later they charged me for a service they claimed I asked for (I specifically asked them NOT to add any services for which I would be charged) but that they would give me a refund. I received a refund confirmation e-mail, but never received a refund. I called and they said I never asked for a refund...I asked then why did I receive a confirmation email about a refund and she could not give me an answer. She claims she gave me a refund and sent another confirmation email. I asked her to delete my account with Intuit, she said they would but that they could not send me a confirmation email about that.

I purchased Quickbooks Easy Start 2011 around March of 2011. I installed it and used it with my existing database. This is an upgrade purchase as Intuit demands you to upgrade or they will stop offering support. This program has disabled its home page. I called in for support as this is a well-documented problem with Quickbooks 2008-2011, it apparently has something to do with the updates. Even after uninstalling the updates, the program will still not run. The technical support guy told me I would have to pay $30 to get support on this problem that Intuit created and is well aware of!!!!

I was not able to enter the quantity of items which I wanted to order.

However I cannot understand why QuickBooks suddenly talks about "sets" instead of Items.

I do not have the money for a law suit. But it is overdue

For that reason contacts only by e-mail!

My computer guy came out because we were having problems sending estimates and invoices from Quick Books. We use Enterprise Solutions 9.0 Multiuser. When we called for support, they told us we could not be helped unless we upgraded to the 2011 version for $5000.00 less 10% (would be $4000); but I looked online and it says 20% ($3000). I am not interested in updating every time I turn around a new version. If the old one works for us, we should not have to upgrade to get support. We paid for this program and were not told this would happen when we purchased it. So, beware if you purchase a 2011 version and they upgrade to 2012. Buyers, beware -- no support.

We purchased QB2008 several years ago; and we do not need to upgrade, given that we only input the data and our accountant does everything else for us. We recently decided to use online banking, and have worked hours to figure out why we continue to get "QuickBooks is unable to verify the Financial Institution". I too called the help desk, who told me that the 2008 QB version was no longer supported. She did not tell me that the feature had been turned off on my software! I'm outraged that Intuit can take away a feature on something that I purchased years ago. That is not right!

They're unwilling to activate my software with proper license due to store error. No exceptions. They have terrible attitude. I lost $300 worth of software, 1 hour on the phone, and I will have to purchase another new software CD and make sure Best Buy scans the secondary UPC code, a task some new cashiers forget to perform.

I have QB simple start 2008 that stopped working as license was suspended due to discontinuation of product. I was advised to upgrade to a 2011 version or pay a monthly fee of $13.08 to have the online version. They tried their best to sell me a newer version all the time, I was on the phone with Tech Support and the problem has not been solved as no one has followed up after giving me a case ref #. I was also told by Joy (supervisor) that that's their policy and she could do nothing other than transfer me to the online department to get rid of me. She transferred and I was disconnected as always. Any thing I could do to have my product working back? I just use it to write checks as we have an accountant that uses QB and needs us to use the same.

I paid $110.00 for the product in 2008 and no discontinuation policy was described in the product. I subscribed for a free 30 trial of the online version until the problem was solved and I was charged today for the first time as the problem is still going on. The uncountable hours on the phone trying to get help are so expensive to the company that I was told to let it go. I personally am so nervous with this that I had to take medication after talking to this people that are ripping us off. Its a scam, definitely.

I purchased the desktop version of Quickbooks Pro 2008. The desktop version, not the online version. Today, I opened the software and they've discontinued supporting the online banking feature. That's completely unacceptable. I purchased a finite set of features. I accept the fact that if I want more features then I should pay more. But if I'm happy with what I have, I should have the right to keep all the services and features I purchased.

To even suggest they've stopped supporting is complete BS. They didn't stop supporting it. They turned it off. When you cease support, you stop dedicating support staff to answering questions; turning off a feature a customer purchased is not discontinuing support. They never informed me of this at time of purchase and they never provided advanced warning. I will never purchase another product from them even if I have to pay more somewhere else.

This was a desktop version. How those little ** got into my computer or intercepted my online activities is entirely another matter! I would have never provided them that ability. Scumbags!

We were using the 2008 Pro multi-user edition. We were forced to upgrade to the 2011 version to continue using their product. Fine. However, they decided to put a file size cap on the new 2011 Pro version, and they told us this would require updating to the enterprise version. The cost of the enterprise version was $3,000 for the multi-user. The Pro software is under $600. We were very, very upset.

QuickBooks Pro 2008 disabled itself when we copied our files from one hard drive to another. It took us about 30 minutes to track down the issue on the QuickBooks support site and we waited on hold with the registration desk to receive another validation code. I found the contact information for the Office of the President and called and spoke to Sonya ****. I explained that I thought it was illegal for Intuit to disable the software. She proudly reported that disabling the software was legal and had been upheld in court.

I disagree since the re-registration of the software was not disclosed in the License Agreement. I probably would have been considerably more understanding if I didn't have to wait on hold and if my call was not routed overseas to a registration desk which made the process difficult due to speech delays, heavy accent and et cetera.

Without notification, Intuit paid themselves from our checking account for the "annual fees". After finally getting a supervisor, all contact information was verified to be correct. They stated that they sent notifications but none were received and they did not have a return email receipt stating that I had received or read their notice. Again they paid themselves out of our account for upgrading their merchant services software (I guess it was a shared cost for any merchant using Intuit's Merchant solutions for processing credit cards). They claim they sent notification twice, but could not confirm that they did indeed send out notification of bank withdrawals. Quickbooks does not have permission from us to automatically withdraw funds from our account at their own whim.

When I signed up for their Merchant Solutions, I was told that there would be a monthly fee of $19.95 plus a 2% transaction fee for processing credit cards; they never mentioned the hidden fees. So basically, they take the 2% out of the credit card amount that was processed, charge $19.95 per month for the service, and then have this itemized list of charges (hidden fees) once per month with self paid fees (from our account) that range from 1.6% to 7% in addition to what they were already paid.

If there is a class action suit against Intuit, count me in. I am tired of their arrogance. I think Intuit/Quickbooks should be sued for falsely advertising their "customer service". There is no customer service associated with that company! They are nothing but thieves. Anyone have a better bookkeeping solution? Peachtree, anything?!

I called Intuit for help with an error code when trying to install a client's backup copy. The representative hardly spoke English at all, and kept trying to get me to upgrade service and was no help at all. I called back 2 or 3 times, with the same result. We spent close to $400 on this now useless software that won't work and absolutely no customer service help from the company at all without an "upgrade." At this point, I'd just like my money back and will buy from a competitor. This may result in a loss of a client if this isn't resolved today, in the tune of $150 per week.

It is my opinion that this company dishonestly and intentionally extorts additional money from you by: 1. not disclosing limitations and expiration's on features that are initially included, but are systematically truncated in the middle of fiscal years; whereby, in many cases there is no choice but to allow them to extort more money from you by giving you no time to incorporate a new program...you must pay or suffer!; 2. coax you into seemingly harmless practices such as sending invoices email. The wording in the sales propaganda leaves you to believe you have a choice of sending invoices through email independently of Intuit's prying eyes, when in fact, they are sent through Intuit, then to your client.

Although you can get around that by a time consuming route but, that is not stated. Now, they send out a notice, 3 months into the year, that even that method will be discontinued, unless you now pay. They used the same tactic a few years ago with Probooks payroll's service, suddenly and without warning turned off your ability to do payroll without a subscription. There was a work around, which left you spending a lot more time inputting data manually then they shut that down! I could go on and on with the unethical practices they have utilized. My CPA talked me into getting the 2008 program. I just sent him a note informing him I would not be using Intuit anymore, period. If he insists, I will also be using another CPA.

Let me state to potential and existing clients what Intuit does not disclose in words, but definitely do in their subvert policies. That is; please do not assume you are paying for the whole program once you purchase this hard disk. We will not notify you with sufficiency of a pending program feature that will be discontinued and a charge added for the service. You may automatically add in $50. to $200. in additional annual subscriptions per year of program service then after a maximum of 3 yrs, could be 2 yrs depending on purchase date, your edition will be completely unsupported. Just beware of all aspects of this purchase, do not assume any sense of ethical standards, as we are indeed rewriting the "standards".

Your expectations are void. Your tolerances are void. Basically, you will be discounted as a human being, as we will allow our company policy to govern our moralities and if you find fault, the fault is not the human beings working at Intuit and making the policies, it is the company's fault. They try to hide behind the company's unethical and non traditional policies and act as if they are not the people writing, implementing and upholding such incredulous rulings. I have suffered unforeseen financial outlays, stress from the sudden discontinuation of a weekly payroll program and loss of countless hours from program changes.

I recently received an email letting us know our 2008 QB payroll would not be supported after May 31, 2011. A couple of days later, I received US mail from QB's offering a $40 discount for the QB pro 2011 version. As I was afraid they wanted to sell me a new version of QB because the payroll in my version was not going to be supported any longer.

My fear was right but I had no idea the scope of this unscrupulous practice. We own a 3 license version of QB2008, paid a healthy price to get a 3 license version. Well to upgrade I cannot simply upgrade to the 2011 version at the $40 off price. I must buy 3 licenses at a cost of almost $600. This does not include the payroll update charge of approx. $200/year. So it will end up costing me $800 to keep my payroll working. Now this is only good for 3 years then the same unethical practice will start again.

Makes a person just hate a company, you know what I mean. What a terrible way to treat existing customers. This is so unmoral to sell something and unknown to the purchaser they are actually making a 3 year purchase, after that the features are turned off making the software unusable. This is criminal, how can Intuit get away with this? Will someone please write a new accounting s/w program? I don't use any of the bells and whistles other than accounts payable and receivable. The reports are ok on the 1st layer but if you need to drill inside they are primitive and worthless.

I have Quickbooks 2007. They turned off some little perks like emailing invoices and now charge a monthly fee for that. No problem, I save it as a PDF file (which is all they do) and email it myself. Now my Online payroll service went up 200%, *** them. My bank offers up to 25 people for $1.25/check and $22.00/month, does all the taxes. So, as of January 1st, I am converting to them. It's cheaper.No more Intuit. Is it legal for a company to promote a software package with attributes charging $300, then once they have you sucked in, turn those attributes off and charge you for them? That shouldn't be; it should only be their new software packages. They don't even have to improve their software just start shutting things off and charge for them. I am thinking of buying Peachtree but I will read any fine print.

I cannot believe QuickBooks turning off the on-line payroll function when it was part of package that the Chamber purchased. This is nothing short of criminal! As the Executive Director of the Chamber, I will not recommend QuickBooks to anyone. I know they don't care but I will do my best to steer business away from them. I now have to contact my accountant if I need my taxes paid. This is nothing more than a rip-off. Typical of companies that don't care.

I bought Quickbooks Premier and had a problem with existing software. I called Intuit to sell the product. They told me I could, once done I needed to fill out the transfer form and pay $25.00. Now they are saying I can't. I already sold the software, paid money to send, etc.

I sent an email to billingsolutions@intuit.com (the email one of the QB reps gave me) and it came back undeliverable. I am trying to determine when our company will be approved to start making online bill payments through qb2010. None of my many calls to QB have gotten me an answer. I have talked to over 10 people on just as many phone calls to 800-268-9065 and 877-238-7277. No one seems to understand bill pay or the fact that I had to fill out a paper application nor can anyone give me any type of an answer. Our company has had QB for many years. I am very disappointed in your service and will be making negative comments on the web. I have talked to over 10 people on just as many phone calls. The helpdesk people were pleasant but not helpful. 3 times I got cut off or the person on the line had a poor phone connection. I would hear them, but they could not hear me.

Like so many here, I'm a Quickbooks 2007 user who has just been completely ** by Intuit's ridiculous and unsupportable upgrade policies. I own a professional software development company. My question to all here is this: If I were to refocus my company on creating a legitimate Quickbooks alternative, how many people would seriously consider switching to it?

I had QB Contractors 2007 and purchased the payroll software from 2007-2009. When I upgraded to 2010, I decided not to use the payroll from QB. Since then, my state's IRS office has requested W-2's from 2007. There is no way to get those print outs from QB unless you have an active payroll account. That is absurd since I did pay for it in 2007 and it is a part of my company's history. But QB claims you can only have access to the forms with the payroll service. So when you are updating your payroll, you are not actually updating your copy of QB but updating access online. What a strong arm tactic. So now my only option is to pay $350.00 to access my own company history!

First, I want to say that I have been a long time user of QuickBooks and have even Beta tested for them. I was one of many people that beta tested the ability to build assemblies and build a product from the parts. However, I am no longer a fan of Intuit and it's upgrades tactics to suck more money out of small business.

I am like of many others who have been forced into upgrading QuickBooks. At one time if you were using QuickBooks Payroll they would upgrade you basically for free. This, I feel, was because Intuit realized that they were making money from you via processing your payroll. Something has changed and from what I understand is they sold off the payroll part of the company.

What I really find worse besides that fact is that, they force you to upgrade with less functionality at a high cost. I use to have a 5 user lic. Now you only get a 3 user lic. for the cost of a 5 user lic cost before. And God help you if you have to drop back from Premier to Pro because you can't afford the to purchase the latest version of Premier. It can be a nightmare if the data does port down.

I, for years felt that QuickBooks really understood the small business. Now with their disabling features and other tactics like cutting off many of the affordable retail outlets from selling their over priced products, it makes it difficult to want to buy their products.

I agree, if there is a class action suit, I for one would love to be included as QuickBooks is really sticking it to us. Also, I am tired of hearing you need to upgrade to Enterprise. I have 4 full and 3 part time employees. As a small service based company with a lot of little parts to track, why in the hell would I need Enterprise?!

Please QuickBooks, wake up. We need your help in this economy and not your greed. Make you products more affordable and maybe people will stop trying to crack your software. I heard that line from one of their sales reps, "Because of the pirated copies of QuickBooks software, we have to charge more. Goes back to that fact that a company can be it's own enemy if they charge too much for something. People will beat the system or they will go elsewhere. Intuit knows they have the market and the control over you. Just my feelings. Don't buy QuickBooks, if this is your first purchase. You will pay for it dearly in the long run.

It is ridiculous what this software company is doing. They purposely have set a "timer" of sorts built into the software that disables its major functions after only 3 years. When you call in for support, they say the product is no longer supported and the only way around the disablement is to upgrade to the new version for $200! I paid good money for the version I purchased 3 years ago and expect it to work. This is extortion!

As with all the other complaints I have with QB on 2007, I can no longer email my invoices unless I upgrade. No one mentioned that when they were hard selling me on the last upgrade! These folks are crooks. I should have learned from past experiences with the customer service nightmares and outrageous customer service fees. I have using QB since 2001 and have not wanted to go through the hassle to convert to Peachtree or others. What a mistake! Count me in.

We need to start a class action lawsuit against Quickbooks. When I purchased the 2007 version, I was told it was the last accounting program I would ever need to buy. Now they disabled important features of the program and are attempting to force me to purchase another program.

I cannot get through to Live Support, Online Chat, or anyone that can help with questions. (his has been the case since Saturday, 7/10/10. They have a flaw in customer invoicing and I can't figure out how to fix it.

My 07 software that I paid $300 for so I could email invoices and estimates will not email any more unless I upgrade. I never would have set my company up on this software if I had known it would only be good for three years. QuickBooks is holding their customers hostage and forcing them to upgrade whenever they feel like it. Other than the price of the software, I have spent countless hours on data entry and customizing.

I purchased Quickbooks 2010 to upgrade from Quickbooks 2007 after being forced to do so by QB stopping payroll support on May 31, 2010. After several days and hours with technical support, I was finally told that the reason my conversion kept hanging was that my database was too large to convert and that I needed to upgrade to the Enterprise product as a cost of $3000. There were never any error messages during the installation of 2010 and at the time of trying to convert the database, there is obviously no size check before it started as there should be.

This is just poor design. They also do not allow any clean-up in the current database to shrink it back to a smaller size in order to be able to convert it. A tech advised me that database size was limited to 200,000 KB. My database is only 119,000 KB but the way they do the conversion, it will cause it to exceed their 200,000 limit during the conversion. They did refund my purchase price of QB 2010 but I'm without payroll support and cannot even continue to use the scheduled payroll feature.

On June 16, at approximately 11 am EST, I went in to do my payroll for my employees and I received an error that my payroll service was not active. I called Quickbooks to find out what was going on since I know I just paid the payroll service fee in May. I was told that their server was down and that they expected it to be back up in an hour. Three hours later when the payroll server was still not up and I wanted to run paper checks rather than direct deposit, I was told that the server that has the tax calculation tables was also down, call back in an hour. Needless to say, at 6 pm, the server was not fixed and I could not run any payroll.

At this point, I called Quickbooks again and was told that the server should be fixed by 8 pm eastern time and I will be able to run payroll the next day. Well, here it is next day, 11 am, and no server, and now when you call, they tell you that it was due to an earthquake in Cali (3.1) and no damage to anyone else but Quickbooks. When I questioned if they had an estimate of when this might be fixed, they told me that it was a natural disaster and out of their control. They had a work around but only for people who have no direct deposit payroll. Since most of the customers have direct deposit checks, you would have thought that they would have come up with a work around for those people. When I asked about receiving a refund on my very expensive payroll service, I was told that it was due to a natural disaster and not their fault.

I bought a new computer and attempted to install my copy of Quickbooks 2009 (Canada). The program said my license number was "invalid". I called Intuit and talked to someone in India who said, in very broken English, that the number was fine and if it still didn't work (of course, it didn't because nothing was changed), that I should call another tech support number and they would help me. The tech insisted on charging me $90. Ninety dollars to assist in installing software that I own and paid full price less than a year ago!

There is nothing wrong with my computer and I am very adept at computer related problems. This is a total scam. This same person also suggested that since I was already going to be paying $90 for technical support, that perhaps I should upgraded to 2010 for "the special price today only of $149.95". This is one of the most blatant abuses of ethical business I have ever witnessed. It is absolutely shameful. My only choice now is to either buy the 2010 Quickbooks, which is what my accountant uses or look for an alternated software and change accountants. I am a loyal guy, so I'll want to stick with my accountant.

I was told if I purchase Quick Books Mac 2010, Quick Books technical support would transfer my data from my Windows online to my new Mac 2010. After over 2 hours, many different people who did not speak or understand English, I was told they do not support that. Then I was transferred to a very rude woman Mino who yelled and transferred me to a never ending recording, telling me she didn't care what I was told she was telling me.

Quickbooks stinks. They are forcing us to upgrade the Quickbooks and stop having the credit card charge process no longer working for us. Now the bigger part of that is I want to purchase the cheapest version of Quickbooks which is Pro and now I would have to have 2 accounting books to work from and not including the manual labor of an employee. I cannot accept credit card charges anymore. I now have to find another way of processing credit card charges. This is now causing a cash flow shortage waiting for checks. This is costing me money for this! I want an attorney to contact me if he/she can help me with this.

Yesterday, June 4th, I tried to download my latest online bill from American Express into my business file using Quickbooks Pro 2007. It wasn't working. After an hour of trying everything I could, I went online and discovered that Intuit has taken a play out of the old Microsoft play book. "If we can't convince our customers to upgrade to our new versions with great new features, we will just have to force them too".

As this forum is aware, they have put in a logic bomb that turns off on-line banking as of 5/31/2010. They claim that it has something to do with being unable to support a service. What bull! If intuit were acting as a third party in the on-line banking transaction between me and American Express, OK I could understand their argument about needing to maintain and support the code that enables the transaction. They aren't involved in any way other than what was working fine in 2007. If American Express and I are able to transfer data using their code until 2030, what support would Intuit have to provide? None!

I agree with Rick of Palmyra, WI, when he wrote on May 21, 2010 that this is the equivalent of power windows that stop working to force the purchase of a new car. How would we feel if our Bluetooth Headsets stopped working with our phone in 3 years and the headset manufacture told us that they had to maintain the code? We wouldn't! So what's different here? What gives Intuit the right to put a logic bomb in the software to disable a feature that was working perfectly fine one month prior? And don't give me that about Section 12 "Termination and Amendment" in the Quickbooks license agreement. This is nothing short of the worst form of corporate unethical behavior known.

Shame on you Intuit! I have loved your product up until yesterday. I have been a loyal fan and purchased your products such as Turbo Tax and Quicken, over the competition. Unlike the normal unhappy customer, however, I actually called Intuit yesterday and in a very civil tone to let them know of my ire. They had no defense against the arguments I just penned above, except to say that I needed to contact the office of their president. That being said, they elevated me to a senior person in charge of handling complaints about their "Service Discontinuation Policy". He provided me with the following contact information and suggested I make contact indicating "customer opinions really do matter". I provide this information here in hopes that others will see it and write in as I intend to: Office of the President of Intuit Re: Service Discontinuation Policy PO Box 28xxx Tucson, AZ 85726-8867

I have also created an email account to take complaints on this issue. This is not an attempt to spam them but to help build a case based on numbers to understand that we expect them to act as ethical corporate citizens. My next step will be to contact my state's Attorney General's office about this matter. I would also appreciate any help Consumer Affairs can offer in this regard. Several thousand dollars being forced to purchase an upgrade, perform the upgrade, and get back to where I was functioning prior to the logic bomb.

I just purchased a new MAC and when I went to open Quickbooks, I was advised that I could use it another 10 times only and would need to call a number provided on the screen. I was taken to a sales call center where I was advised that I must upgrade to 2010 since the software I currently have isn't compatible. I only purchased Quickbooks a year ago. It looks completely compatible to me, and it's obvious that Quickbooks is forcing its customers to purchase needless upgrades. I agree there should be a law against this and am willing to be a part of any class action lawsuit against this company. It should be illegal.

I think it's unfair to your loyal customers to eliminate our ability to e-mail estimates, invoices, etc. from quickbooks without upgrading to 2010 software. We are a janitorial C7 maintenance company and one of our services to keep us competitive is the ability to respond to our customers immediately. We don't have the extra money or time to learn you new upgrade right now. we have upgraded your software three times since 2000. Can you send me instructions on how we can reactivate e-mails to be sent from your (what we still think is new) 2007 Quickbooks. I wish to remain loyal as long as you remain loyal to our needs and not change the rules during crucial times.

No damage as of yet, but it is rather inconvenient to fax or hand deliver when we spent the money three years ago to use e-mail to communicate with our customers on bids, estimates & invoices. Thanks to Intuit our competitors have a new edge on us.

They put unauthorized charges on my credit card. The total was over $700.00. I was put on hold for 2 hours waiting for customer service. One charge was reversed right away and the other will take 3 to 5 business days to be credited on my account. Terrible service and after I asked for proof of who in our company authorized or something in writing giving them authorization they did not have any. They tied up money in my account and I was not able to pay bills when due. We are a small company and we cannot afford these kinds of charges, especially unexpected charges.

I just wanted to add another complaint. I'm sure it will do no good, but it makes me feel better. The initial F.U. screen says I will no longer be able to email from QB after May 31, 2010 unless I upgrade to 2010. They cut me off this morning. It's May 25th. When I linked to the list of other things I would not have the use of, I was horrified to find that online banking would no longer be available. Several months ago, the server for time tracker, another intuit product, was down for days. Every time I called technical support for help, I was given a sales pitch for 2010 before I was connected to someone who could not help me anyway. I would join a class action suit. I'm sick of having my hands tied. Intuit is the most heinous pyramid scheme around.

Imagine buying a new car and three years later, they send you a notice telling you that the power windows will not function after a certain date and if you want to open your windows, you have to buy a new car from them. How would you feel about that? Well, that's how I feel about Quickbooks telling me that the emailing of invoices will not work after May 31, 2010. That was a major reason I bought that version.

Now I have to spent hundreds of dollars and waste many hours installing and learning a new version. I am perfectly happy with the version I now have. I think a law must be created that says all features of software must operate for ten years minimum.

When I upgraded to QB 2007 I lost the ability to send online payments to any vendors added after the upgrade while all the previous vendors work OK. To resolve the problem they made my buy their support plan to fix the problem with their program that I paid for and didn't work right. I bought the plan a year ago and they could not fix it then and it took so long that I ran out of time so I decided that would deal with it later. I just realized that I have been paying them automatically every month for a year now at $39 per month for the past year a total $468 to solve their software problem - not something I did not know what to do. So as a last ditch effort to resolve the problem I called then today and after explaining the problem I was told I was being transferred to someone who could help me and I waited on hold for 15 minutes and was then disconnected.

I called again and I explained the problem again and went through the same procedure and this time I was connected to someone and I explained the problem again to him who put me on hold then told me I was being transferred to another department and after being on hold for a while someone answered and I explained the problem again and the put me on hold and then they switched me to someone else so I explained the problem again who could not figure out why the other person connected me to them so they switched me to someone else whose connection was so weak I could hardly hear her but I explained the problem again and then after nearly an hour on this call being transferred around and around I was again disconnect.

Bottom line: I paid hundreds of dollars for a program which did not perform as promised. Then I paid them $468 for tech support which has not solved the problem I bought the support plan to resolve in the first place. So after that disconnect I called back asking that they refund the $468 I paid them for the support to fix the problem they could not fix and their first response was to try to sell me an upgrade to 2010. I declined their offer asked to speak to a supervisor which I was NOT allowed to do and they finally agreed to reverse this month's charge which was made to my credit card today. I hope someone takes this company to task for the way they treat their customers. This is a total rip-off. But I guess they are now a bookkeeping monopoly so they can do whatever they want.

I have been using QB Pro since 1995 and currently using the 2007 edition. When I purchased the 2007 QB, I was not told that I would lose the capability of e-mailing invoices and downloading bank statements. Now on May 31st I will lose that option unless I update to QB 2010. The cost of QB 2010 is about $300.00 plus install time.

Our QB payroll will stop working at the end of May 2010, so we purchased the 2010 update. The update will not install unless we upgrade our pc from Windows 2000 and upgrade our Windows Server 2000. So Quickbooks is forcing us to upgrade our servers and workstations or else our payroll will stop working. This upgrade will cause a considerable financial burden that we really don't need at this time with this slow economy.

I was calling in an order for new check voucher forms for our Quickbooks program and ended up being told by the rep on the phone that my key QB functions would no longer work in a few weeks since it was a 2007 edition. They gave no notification regarding this whatsoever. I ended up having to spend around $350 right then & there in order to get the new program software before our current one became obsolete. We could not afford to have our system down until we had a chance to fit the cost into our non-profit budget, so we are now scrambling to afford it.

I'm quite irked that a number of the the program's key functions are stopping at all. We are being forced to upgrade, and it's an unfair way for them to make more money. Our 2007 program functioned just fine and it should be the customer's choice to upgrade if they wish. By taking away the functions that they are, they are forcing us into that decision, which (quite frankly) is [lies]. I have no other program that forces me to upgrade like this, and I plan to look into obtaining a different program to replace QuickBooks. We are out $350 because we needed to keep the functionality of our program and did not have adequate notification from Intuit regarding this issue to find an alternative program.

I have been a customer of Quickbooks since 1998 and have upgraded every two or three years. I upgraded to 2009 in April 2009. My software has been acting weird lately and my payroll does not update. I called tech department and after about an hour, they checked and told me that 2009 does not work with Windows 7. This is something they should have known. I was very upset so they transferred me to Sales and all they wanted to do is sell me 2010. Then they transferred me to Customer Service and again they wanted me to upgrade to 2010. Then they transferred me back to Tech Department. I called the Office of the President and they told me I would have to upgrade, that is their policy. I do not think it is right for a company to hold a customer hostage to upgrade. I can see it if this was very old software. Intuit is not treating their customers fair. Intuit knew Windows 7 was coming out and should have made updates.

We've used Intuits QuickBooks Enterprise Solutions software at our small company for several years. We were advised by Intuit customer service that we needed to upgrade to this "Cadillac" of QB software because of the number of contacts we had and our desire to process credit card payments through the software. They told us that the lesser version we were running at the time could not handle it. Because we were told we pretty much had no choice in the matter, we bit the bullet and went ahead with this "Cadillac" version to the tune of $3000, a horribly steep purchase price for our small company, but like I said we had no choice.

We have now been informed by Intuit (just last month, a whole six weeks notice) that beginning on June 1, 2010, our QB program will no longer process our credit card payments and that in order for us to continue to process our credit cards we need to "update" our Enterprise Solutions software for an additional $3000! They state they will no longer support the credit card processing feature in our current Enterprise Solutions software. How can they get away with that? They are refusing to provide the credit card processing feature and support which is why we had to shell out $3000 in the first place! This would render our current version useless! We've spoken with Intuit to no avail. They are willing to offer a 25% discount if we "act fast" but were not interested in paying even $2250 for something we've already paid for.

My Quickbooks version is telling me that the email feature will stop at the end of this month unless I pay to upgrade. How come I am losing a feature I already purchased? Emailing invoices capability is one of the reasons I purchased Quickbooks. Not fair business practice extortion! In order to use the email feature of the accounting program that I purchased, I am forced to upgrade and incur additional unwanted expenses.

Intuit sold me their software (Quickbook Enterprise 2007) that had specific features (online backups, assisted payroll, customer email automation, etc). I have now been notified that Intuit is "discontinuing" the software and that they are no longer allowing Quickbooks 2007 customers to use the features unless they "upgrade". The "upgrade" costs $3000 and is more than the original software! The only reason I purchased Quickbook 2007 was because it had these features. And now Intuit is going to make these features non-functional in an effort to force users to purchase the latest version.

This software is only 3 years old. There is no way that I would have purchased it if I knew that Intuit would require you to pay thousands of dollars every couple of years in order to keep the same features that were promised with the original software purchase. Intuit is doing this in bad faith in an effort to boost their own sales by forcing previous customers into making a purchase they otherwise would not have made.

We are currently using the 2007 version of QuickBooks and were informed that we need to upgrade to the 2010 version in order to send emails after May 31st, 2010. This would be a minimum $3,000 cost.

First, today's date is 4/28/2010.

I own QuickBooks 2007. I have invoices to send out today and I cannot because QuickBooks has blocked my ability to send email invoices in order to force me to upgrade to their 2010 product.

See, when a QuickBooks user tries to email an invoice, the QuickBooks product makes an Internet connection to one of their servers prior to creating the PDF and email to be sent using client information within QuickBooks itself. The problem now is when Quickbooks contacts the Intuit server, I receive a web page with the following text:

"Important! On May 31, 2010, the Intuit Billing Solution for QuickBooks and the free e-mailing service will no longer work with your version of QuickBooks 2007 software. In order to sign up for Intuit Billing Solution or the free e-mailing service, you must upgrade to a more recent version of QuickBooks. Discontinuing older versions of QuickBooks allows us to focus resources on supporting more current products, which are used by the vast majority of QuickBooks customers.

The result: a better customer experience for millions of QuickBooks users. To learn more about Intuit's discontinuation policy for all QuickBooks software, please visit www.intuit.com/policy

With Intuit Billing Solution, save time and make it easy for your customers to pay you faster. Upgrade to QuickBooks 2010 today and take advantage of the following offers: Save 20% when you upgrade to QuickBooks Simple Start, Pro or Premier 2010* Save 25% when you upgrade to QuickBooks Enterprise Solutions 10.0*Plus, get free standard shipping with your upgrade! Offers end on May 31, 2010.

Intuit Billing Solution can help businesses that invoice their customers get paid faster with less time and effort, by allowing customers to pay you online. Here's a quick look at what it does:

3) Easy to set up and use because all the features are integrated with QuickBooks.

If ordering via phone, call 1-866-676-9670 and mention special offer code 6433262399.

support and service are subject to change at any time without notice.

* Online payment requires a subscription to the QuickBooks Merchant Service. Additional fees are assessed by payment providers for online payments. Terms, conditions, pricing, features and service subject to change.

Missing in the text are the graphic buttons for "close and buy online". Those are my only two options. There is no continue that will allow me to send my invoices as usual.

Calling Intuit tech support is of no use because their options for me are to either upgrade or safe each invoice to PDF, create a new email message, look up the client's email address and type it in, attach the PDF to said invoice, and then email said invoice.

All of this was automated prior to Intuit's change. I have a PDF of Intuit's web page announcing the May 31st date and my options of Cancel or Buy Online if you want it. I even recorded a phone conversation with their technical support since their on-hold message states that they too may record phone calls. I also disclosed I was recording as a means of taking notes on the procedures they wanted me to enact.

I hate Quickbooks online! It is two days before taxes are due and I cannot log into the company I need to access. I have been on the phone with technical service for two days and they continue to tell me this a problem that Comcast customers continue to have and to contact Comcast. Well, I did that and got nowhere! This product used to be something I would recommend to my clients but as this point it is garbage!

I hate Quickbooks Online right now! I have not been able to log into Quickbooks for 2 days now! I have spoke with 3 different people at support and no one has been able to help me out. All they can tell me is that its Comcast fault and there is nothing they can do on their end. Is anyone else having this problem with Comcast. My Comcast is fine. Everything works but Quickbooks online. This is ridiculous! I am losing out on money!

Just say, "I prefer not to answer." Intuit requires 3 pages of online registration and a phone call (to obtain validation code) to complete registration. After I had entered in the registration code on my legally purchased copy.

During the online registration on phone call, I did not get the feeling they were trying to reduce piracy. Rather, it seemed that they were gathering data for marketing or product development -- valid business reasons for data gathering, but should not be tied in to product registration. Intuit should not need to know what my company does, the number of employees, etc, for me to use the legally purchased copy of QuickBooks. During online registration, I selected "Other" when ever it was an option. During the phone interview, I answered "I prefer not to answer" whenever possible.

This company forces you to purchase new software every three years, as they will not longer support their older versions. I would have no complaints, but their new software editions do not function properly and create more problems than they solve. I had very good results using the version that I purchased in 2003, but when I had to install the 2007 version the problems started. Liability errors popped up that never had surfaced before. I was unable to remove them, and had to hire an outside agent to fix things. Unfortunately, the fix led to a problem that would not allow me to back up the program. I had to send my data to Quickbooks to have them fix corrupted files. Oh, did I mention that you have to buy a service contract to fix the errors that I believe are a problem in their software.

Now I have to install the 2010 version, and it will not install properly, so I have to have tech from Quickbooks install it. She has a very difficult time installing it but finally manages to force it into my computer. However, now my computer locks up if I try to back up the program, or it kicks me out of the program without backing up, only to receive an error message stating that they are sorry but Quickbooks had to shut down. I tried calling support that I now am paying $35 a month for, but received no help.

I can't understand how Quickbooks can force you to upgrade by not supporting your old software, but then gives you an inferior product. Then force you to buy a service contract to correct something that is most likely a defect in their product. It's very difficult to decide on changing to a different book keeping system if you have been using the same one for eight years, but it seems that may be my only option. Wasted time on the phone. Computer locking up.

This company forces users to go through a 3-step process (license code, call to guess which business info they have for you, put in validation code they generate). I did that for QB Premier 2007 on Win7 Pro, then when it did an update it locked up the entire computer (would work in safe mode, but not normal).

Then, when registering QB2010 on the same PC and after being told I wouldn't have to call again, I did. And I even had the validation code already and could have entered it without calling if I had known the "secret keystroke sequence" which Marie finally gave me. This leads me to conclude that Intuit is a deceptive and predatory company which I would much prefer to have nothing to do with, except that they control the SMB accounting and tax software market. In other words, if my clients would quit using them, I could.

The consequences are as follows: a week of tech support effort to recover a Win7 Pro workstation which an update from QB2007 had bricked; several hours to do the same on another Win7 PC, only this one had correctly saved the restore point; and over an hour of hassle on two phone calls trying to get the software to the point that I could actually use what we paid for.

To the lawyers reading this: I understand that Intuit, and many others, have serious problems with software pirates. I agree that they should be paid for their work. I don't, however, appreciate being treated like a pirate until I beg and try to prove I'm not one!

This complaint is regarding Intuit QuickBooks Pro 2010. I don't normally review software, but I found this product's registration process annoying enough that I thought it was worth sharing. In addition to the standard process of typing your license number and product ID, they require that you register the product. They require more personal information than I prefer to give. Once you fill out the registration on your screen and submit it, you must call Intuit to get an additional code before you can use the software.

On the telephone, they will request additional personal information before they give you your code. In my case, I had to call twice because I was unable to understand what the representative at the foreign call center was saying. I also found out they collect lots of information via the product itself--about my business, number of accounts, customers, vendors, etc. Not cool.

I've been a registered user of Quickbooks since 2003 or so. Just last night, I installed my new Quickbooks Pro 2009 software. A red flag went up when I was forced to call Intuit to complete my registration. Microsoft doesn't require me to call them, Adobe doesn't require me to call them. Why does Intuit need me to call them? Was I going to be pitched a Service Plan? I was first told by the Intuit employee that my wife could not sit at my computer and use my registered copy of Quickbooks to help me with my bookkeeping. Excuse me? I verified what he told me and then told him that this was an absolutely absurd policy.

Next came the extended support plan pitch. I was told (and their website confirms) that my first thirty days of registered ownership comes with free technical support (which I needed immediately due to a configuration problem, Quickbooks was intended for 32-bit systems, not 64-bit), but that in order to get this support, I had to sign up for a support plan and give them my credit card number (for which I would be auto-billed after the thirty days had passed, I would need to call and cancel it then if I didn't want it). I again confirmed that my first thirty days of ownership came with free technical support (he agreed) and demanded the support they guaranteed but refused to supply Intuit with my credit card number.

I was then told that I would have to pay $79.95 for the technical support call since I was unwilling to subscribe to the service plan I was pitched. Excuse me? I made sure to verify that the telephone call was being recorded and then I let him (and Intuit) have it about their absurd customer service and sleazy ad practices and tactics. I would have never upgraded to Quickbooks Pro 2009 nor bought Intuit products again had I known that as a paying customer, I would be treated this way. Intuit: I do not appreciate being insulted and treated like a fool, and I resent the fact that you're taking advantage of people who may not be as confrontational as myself.

I actually was at the store to buy Microsoft Money and saw Quickbooks "Easy Start" version and for an extra $20 it appeared to be a great value. I needed it to keep my accounting up to date through accessing my bank account. When I looked at the back of the box, it indicated the bank accounts option. I bought it but did not open the box or install it for a couple of months.

When I installed it, I found out through contacting their customer service line (in India and had a hard time understanding because of the accent and language barrier) that this option is not available in my version but they would be happy to upgrade me for an additional $199. I paid $79 and only bought it for the bank access so it seemed a little steep. They refused to refund my money because I was passed the two-month period. If I had bought the product and even used it, I could understand that they would not want to refund the money but they have a default in the software that if you do not register after the seventh time you can not access it.

Seeing as this was my first time on the product and had not gone past the seven time access limit, I am sure they could have seen I had not used it! I was transferred three times as no one knew what to do. After an hour of explaining my situation, I gave up. The box stated they offered this service and they did not back their claim! If you are considering this software or any Intuit software programs, keep in mind that as long as you have no issues, you should be fine. Good luck if you want to get answers or customer service. It was a very frustrating experience! I give their customer service 2 out of 10. It would be lower but the representatives refused to honor their product in a very polite manner.

I ordered a new POS system with pin pad, touch screen and a complete system for 2009 on October 13, 2009. They sent it to us with the wrong screen panels which they resent the touch screen and charged our account another $2K+. When we returned the other panels, they did not give us a full refund and I spent hours and days on the phone trying to get our refund. In the meantime, the pin pads were not working correctly and they sent out new pads and charged us another $540 for the pin pad that was to replace the one that didn't work (which they took out of our bank account without permission).

We are trying to get our refund back even now and they said now it's past the expiration date. The pin pads haven't worked since we got them and we have let them know about it since the beginning. I told them I would like to not have the pin pads because we haven't been able to get them to work properly and said they couldn't give us a refund.

I've been using QuickBooks since the 80's and I am shocked at how they have treated me and the lack of concern for me as a customer. We are a small business and we don't have the luxury to just throw money away. I have talked with so many people within Intuit and have not been able to get a straight answer or even for them to work on our behalf for their lack not ours. What in the world is going on with our businesses here in America? I am deeply concerned and do not want this to go without some action. Hoping you can help. It has put us in a financial bind and numerous hours on the phone trying to get some help to no avail.

This has got to be the worst software imposed on the market to-date. It took me 4 attempts to get the installation to work after downloading the software from Amazon. I now find myself in the otherwise simple task of creating my company and I'm in the 3rd attempt to accomplish that. Each time I attempt to create the company, the software hangs up in a different field and will not accept any input of any type. How can this software get released onto an unknowing public. How can this software be the market leader. I have attempted to use the Quickbooks online help and it is an additional waste of my time.

I have been at this for over 2 hours, I have a $124 credit card charge to Amazon.com and no useable software and despite the effort and time, I have nothing to show for my work and still no way to generate my invoices.

In 2008, we discovered that our bookkeeper embezzled over $700,000 from us. She would go into our QuickBooks accounting program, make out a check to herself for various amounts, print out the check, forge the check, then go back into the program and change the payee name so we thought legitimate vendors were being paid, a huge flaw that we wrote to the QuickBooks president about with no response. Now QuickBooks wants us to pay for an upgrade which offers "Auto Sign Checks".

We would never use this. At least our bookkeeper is guilty of stealing and forgery. If she had this option available to her, there's no telling what she would have tried to get away with. QuickBooks is not a safe accounting program for businesses that rely on an outsider accountant or bookkeeper. We wrote a second letter to QuickBooks explaining this and we have not heard back from them.

We lost over $700,000 which we feel QuickBooks is partially responsible for in their lack of built-in safeguards. You shouldn't be able to print out a check and then go back in the accounting program and change the information for that check.

While trying to re-install Quickbooks on upgraded computer, the customer service representative would not give me an activation code after a successful installation and insisted QB2009 was not compatible with Windows 7. So, I upgraded to QB2010 and when I called again to get the registration code, they once again insisted on trying to add on features I did not want. I had to argue with the representative to get my registration code.

I am so frustrated! I have been on the phone for 1 hour and 48 minutes, and cannot get anyone who can help me setup payroll. I just purchased the compatible payroll services for QuickBooks Online, and need help setting up a small, 5-person payroll. Yet, after being transferred to 5 different people, I cannot get one person who is in the right department.

All I am asking is how to set up vacation and holiday hours, and how to set up child support garnishments for one employee. The FAQs section of the website does not address any of these, and the live chat person told me to ask my account to set this up for me. I cannot believe the lack of customer service and lack of technical knowledge the reps have! Surely, I am not the only one who has these questions. I am so disappointed in how I have been treated and how I have wasted my time today. You can be sure I will be actively looking for a replacement software since QuickBooks obviously doesn't value their customers.

I recently upgraded my bookkeeper's computer with Windows 7. I found that, when installing QBpro 2008, that it is incompatible. Okay, 4 years (we started with QBPro 2005), all the upgrades, all the add-ons we purchased, and $30.00 per month for support, and I am told to buy a $200.00 replacement package. Fine! Well now, I have a question about transferring data to the new product, and I am told "we don't support our product without a support contract". Wow! What an ideal scam, sell a product that requires complete replacement every few years, and then charge people more money, if they want it to work. This is piracy, theft, whatever you want to call it, it's wrong. Oh, and whatever you do, don't confront them on the phone, they just hang up. I think they have redefined the term customer service. They simply dropped the "dis" in front of "service". I am a retailer, and if I sold a product that required my customers to pay me again to make my product work, I would be out of business quickly.

I can't transfer my backup files to the new application, without incurring a charge for assistance. I either pay the extortionist Intuit crowd, experiment with my files until I get it right, or I return the product, and keep using an XP compatible version of QBPro. If there is an effort to start a class action suit, count me in!

I have had problems with QuickBooks support. I am having a very difficult time dealing with the support people in India. I have spent several hours customizing my invoices and purchase orders and my parts list in QuickBooks and would like to continue to use the software but since I upgraded to 2010, I am having problems saving my invoices as pdfs. And when I contact support, I not only get someone who wants to sell me a $40 a month service package, but I get no satisfaction after getting them to address my problem. I am very disappointed with Intuit and QuickBooks!

The Release 9 upgrade for QB 2009 completely took me off line for more than a day and required 4 hours of technical support time to fix! I had to revert to hand writing my invoices for the day in order to get shipments out! Even after the 4 hours of time on the phone, I continue to find missing menu items!. Do not install this upgrade!

Basically they are wanting me to pay $800 for an upgrade and I don't have it and meanwhile, all of my records are locked up in my POS which I now have no access to because it is (at 2 yrs old) outdated!

The big complaint I have with Quickbooks is I no longer have the ability to import my information to TurboTax program. It worked fine the first year I got the program, but wouldn't work the next year and said I had to purchase to the upgrade to be able to import my information. That is why I bought the program to begin with. I shouldn't be forced to buy the upgrade just so I can import to my Tax software! What a rip off!

Quickbooks didn't work and I was told I needed to pay $200.00 for an upgrade. I paid and it still doesn't work and I have spent about 10 hours on the phone dealing with this issue.

I work for Quickbooks instead of it working for me. On a daily basis, I have to reboot my computer because QB locks it down and sends a "non-responsive" message. I did spend the $79 per month for two months just to get them to talk to me, but I can't afford to keep that up. At this point, I would never recommend QB to anyone.

I purchased Quickbooks Point of Sale version 5.0.3 licenses for $3,500. I can no longer install this application on a computer. They are forcing me to upgrade, which is illegal. There must be some way to create a class action against this practice. They are doing it with Quickbooks and Quickbooks Payroll as well. We are trying to move our business and needed to load the application on a laptop to make it mobile. For the last several days, we have been down and unable to service our customers. I have been on the phone relentlessly with anyone I can find (in the USA) to talk to. I can't afford to purchase another $2,000 worth of software when my existing software works fine.

I have had the same experience with Intuit. The week they released version 2009 for Mac, I started having problems with my 2007 version thereby forcing me to upgrade to the new one. This means to me that through their automated updates, they changed my software so that system no longer worked properly. I even reinstalled the software from the disk, but the data could not be read unless I allowed the updates to install which just took me back to the original problem. Intuit then had the nerve to inform me that Quickbooks 2007 for Mac was not compatible with the Snow Leopard operating system. I had been running it just fine for one month.

I find it too much of a coincidence that it worked fine on Snow Leopard until just after they released their new version forcing us to buy it. I spent countless wasted hours on this problem and am actively seeking a replacement software for both my home and my company. I am convinced that they are changing the program in my computer through automatic updates without my consent.

I have experienced the same issues as Mark of Covina, CA on August 14, 2009. My nephew is an attorney and I will be having him review my license agreement. I'm outraged that Intuit altered software in my computer without my consent. I paid for features that have been removed. No offer to upgrade at a much reduced price, just upgrade to 2009. I also intend to contact Sen. Jim Inhofe's office and will link these complaints. Something must be done to stop these illegal actions.

Quickbooks is a professional scam operation. I politely tried to obtain their corporate mailing address to file this complaint. They stopped when I tried to register their newly purchased software to verify my complaint. They put me on eternal hold. Please tell me if they succeed in doing this to the State of California Department of Consumer Affairs. False advertisement. Bait and switch sales tactics. Withholding information about the company that the consumer has the right to know.

When presented with the choice of what accounting program to utilize, I would advise other small business owners like myself to run very fast in the opposite direction of Quickbooks 2009. I own a small web design firm and rely upon the proper upkeep of my electronic equipment to make my living. After installing Quickbooks 2009 for Windows, I was horrified to find that there were a number of Quickbooks specific processes running on my PC at start-up and causing my CPU usage to climb even when idling. From the perspective of someone well versed in proper PC care, there is no good reason why such processes needed for updating the software should be constantly running in the background and degrading the usability of tools crucial to my business. And since the processes are actively opening and listening on ports on my computer, it is apparent that Intuit is executing some kind of background activity.

Additionally, after installing the software I've paid $200 for, I am prompted with the need to call to register the software or it will expire in 30 days. Even the most draconic, fascist and disrespectful DRM (digital rights management) systems do not necessitate the end-user calling the company to provide proof of registration. It is an outright disgrace and clearly a plot to defraud those who have technical difficulties with installation into paying their outright ridiculous "support fees".

This company has absolutely no apparent regard for its customers and likely believes itself to hold a monopoly on the services it provides. And then to think they have the audacity to suggest that they should also be entrusted with your payroll and credit card processing? Companies like Intuit are destroying small business in our country and deserve an outright boycott for their flagrant disregard for professional ethics and practices.

We purchased Quickbooks 2006 and rely on the ability to import my bank and credit cards' statements. Quickbooks has disabled that feature now and is forcing me to upgrade to a new version. I can understand if they can no longer support the feature, but they are not allowed to go into the software I purchased and begin turning off features that I paid for. If they are allowed to do this, there is nothing to stop them from turning off other features to force you to upgrade. What is next, will they disable the ability to print?

Microsoft has stopped supporting Office 2000 but they don't go into your copy of MS Word and disable the spell check feature do they? Nope, because it's illegal. I purchased the software and they have gone in and destroyed some of the features that I purchased and decreased the value of the software. We need to start a class action lawsuit. They need to tell you when you buy their software that after 3 years, they are going to begin turning things off so you can no longer use it. Consequences: the loss of manpower trying to determine the cause and the inability to manage our books.

Sorry for the lack of information as to where Intuit is located. Based on the fact that I have been on the phone with people with very strong accents for 2 days now and for 6-7 hours at a time, I can't say where they are headquartered. First, I purchased the "Quickbooks" software at Best Buy with the assurance that for $200, it is the easiest to use for invoices, etc. It turned out not to be true. I loaded the software yesterday afternoon about 2pm. I had difficulty working through some of the programs. They are not intuitive. I had to comb through the installation guide looking for a phone number. Finally, I found one near the back of the book. I called the number, and a recorded message said my wait would be approximately 30 minutes.

I held on, listening to worse-than-elevator music for 10 minutes and listening to them constantly reminding me that I could probably find the answers on their website. After 10 minutes I hung up and went to the website. Eventually, I found customer service and clicked on it. It gives you a list of previous people's questions with previous answers. Nothing I did answered my questions. I realized it was now after 8pm, and I decided to shut it down for the night. Second, at 9 o'clock this morning, I went back to the site and I was locked out. My password didn't work. I restarted my computer and tried again. Still, I was locked out of "Quickbooks." I was left with no choice but to call the 877 number (from last night) and was again informed it was an approximately 30-minute wait. I had no choice but to wait.

After 10 minutes (as the music was making me beat my head against my desk), a pleasant young lady, who was obviously not from anywhere in the USA, answered. I apologized profusely for my frustration and for the fact I had to ask her to keep repeating things. Before helping me, she explained that my calling was a good example of why I need to purchase their Intuit service plan. I questioned the fact that my problem was not solved one day after installing, and she was trying to sell me something else. She eventually offered to help me to get back in and then we would talk about a service plan. After about an hour, she did manage to get me to the point where my password was working. Now, she started working on me purchasing a service plan. I told her to send me the information and I would think it over. Now, the time was about 11am. I started working with the Quickbooks program. I tried to add my logo to the receipt I created, and it wasn't working. No matter what I tried, I could not figure it out. So I called the so-called customer service back.

Third, after 7 minutes (getting better), I got a young man on the phone. He was harder to understand than the young lady this morning. When I explained why I was calling her immediately, he tried to sell me a service policy. I asked him, "Let me see if I have this correctly. I just purchased and installed your software yesterday, and you are telling me the only way you can tell me how to add my logo is if I sign up for your service plan. Is that correct?" He said that this was true. I was so angry. I told him that I want to know how to return this item. He said I would have to take that up with Best Buy. But I explained that Best Buy won't take back the software that has been opened. He again tried to pitch me on the service plan. I told him that I didn't want any more pitches. All I wanted to know was how I could return this item. And now, I wanted to talk to his supervisor. Then all of a sudden now, he told me that his supervisor has told him that this one time he could tell me how to add my logo. Let's see. The time is now almost 3pm. Another day shot.

Fourth, here it is almost 5pm, and I am so frustrated with this program. I am giving up again. Now when I create a receipt in the Quickbooks, it lets me go into the template and change things around. But nowhere does it tell you when you move things around, and even though you save it this way, it doesn't show up on the new receipt; it goes back to the original. (Another hour was wasted.) I just do not have the energy to fight this battle on the phone again today. So I am shutting down my PC and will try again tomorrow to call Intuit back. This time, I am going to try to sell them on the fact they have cost me two days of wasted time.

This company has turned into a corporate ripoff scheme. If you are listening, do not upgrade to Quickbooks 2009. I have the Premier Contractors Edition 2009. They have a number of problems with this software - most of the job costing report features do not work (very vital to contractors) and payroll problems (don't get me started on this one, I could go on for a while).

When you call tech support, they try to sell you the Quickbooks Enterprise Edition at a significantly higher cost. They offer you your money back but the offer is bogus and they know it. They cannot tell you if and when they will ever have a solution to this glitch with their software. I barely got them to admit it. The folks in India only care about one thing - getting you to spend more money. I am available to anyone wanting to get together with a class action lawsuit. They are knowingly ripping off consumers. This edition should not be available until they have worked out the problems. Let's start a website warning consumers. How about www.QuickbooksIntuitnot!.com?

We are a small business and use QuickBooks 2006 for managing monthly statements and printing estimates. We do not have employees. The only online banking we do is upload data into QuickBooks for accounting reasons twice a year. Now, we can no longer upload bank data because they upgraded to 2009 and will not support 2006. I realize that systems change. However, bank statements are very basic to export and import. There is no reason why QuickBooks should stop me from manually importing a CSV file, Excel file, or old QuickBooks web connect file. The upgrade to 2009 is over $200.00.

I should not have to pay that to simply upload data that is nothing more than a list of debits and credits. I could see if I was doing more - managing payroll, etc. However, I already upgraded once to 2006 to be able to download my statements online. Now, I have to upgrade again. They say the reason is support, but they are actually programming something into the program to stop it from working to force people to upgrade. This is bait and switch! I complained and was given a 30% discount, which will be $140.00, but I cannot see why it should cost that just to be able to import a simple data file. The consequence is $140 and in another 3 years, I will have to pay again! I am fully willing to sign a class action suit against them if others want to jump on board.

I telephoned the support line to get clarification on what the impact on the financial data in the system would be if I transferred my client onto a cash accounting basis from an invoice basis. It was important to understand the implication before making the change. Having tested the change on a dummy client, the system appeared to be posting journals to correct the VAT control account. It was important to understand where the other side of these entries were being made. The company does not have a support plan as this was cancelled due to a lack of help in the past of this service. Quickbooks wants to charge us $3 per minute to talk to somebody in India whose command of the language is not great and who has very little technical knowledge of the product you are trying to offer support for.

It is so annoying that by the time I have given my details and explained the problem, it has cost me nearly 10. Then the girl kept making reference to my error message. I did not have an error message! I wanted help understanding a part of the system and how it worked. At this point, it was clear that she did not understand the problem. She then wanted me to talk her through the troubleshooting mode. I can do this myself for free and had already looked at this before ringing for support. I think it is ludicrous that you are using cheap call centers with under-qualified staff and charging me 3 per minute for the privilege.

We spent several thousand US dollars for Quickbooks software. The email function of sending invoice and statement, etc. out to client is very important. Now, QB announced it's going to stop the service, saying we have no choice but to pay extra to buy the new version of QB. This is totally not fair. I'll join if class action is here. We spent US$5,000 to use QB for only 2 years. And then, we're forced to upgrade and spend another US$5,000? Just for the email function? It's totally not fair.

I have called Intuit Canada to buy three licenses of Quickbooks for use in Latvia in March 2007. The Intuit salesman kindly offered to buy 5-user license of Premier Multicurrency edition for 1,000 USD, which I found reasonable and accepted. Then I was asked if I want to pay all at once or in 12 installments. Of course, I've chosen installments. Our Customer No. is **, Company name: RDS Arhitekti.

Recently, I just discovered that we have been charged these installments each and every month since March 2007, in a total of 28 times. I have called Intuit Support to complain, but they told me that I have some kind of subscription service. I have explained that the only time I've contacted Intuit since was at the end of 2007, because I was not able to install one of my five licenses - system told me that my installation code is wrong. Intuit sent me correct ones and I assume then, probably, decided to bill me monthly. However, I was never told that I will be charged anything else than my legitimate 12 installments and, surely, I did not accept any additional payments.

Unfortunately, the Intuit service man told me that I am a happy user of subscription services and no refunds are possible (which I've never asked for). Besides, Intuit failed to provide a single new version of Quickbooks Multicurrency since March 2007. I have asked to provide any proof that I have authorized Intuit for anything else, but 12 installments of USD 1,000, but Intuit's supervisor refused to provide any offers to cancel my subscription and still maintained that no refund is possible. After this, there is no question that we will migrate to Microsoft or other small business accounting solution. However, as far as I understand, no one can charge my credit card without my consent, much more so, a company like Intuit. Please, advise what procedures I should use to keep Intuit accountable.

Instead of USD 1,000, I have been charged USD 2,600. As this has been discovered by an accountant, this surely damages my reputation in eyes of the owner and principal architect of our company - American architect Mr. Rudolf **. Besides, even there has been some sleek method to make our company pay - I want to know how Intuit made this in order to avoid such surprise in future.

I'm using this vehicle to try and warn others of the tremendously poor and misleading service that Innovative Merchant Services delivers in handling small business credit card transactions. As much as we appreciate and use Quickbooks as our core accounting tool, we are totally amazed that parent company Intuit steers Quickbooks users towards IMS as their fulfillment company of choice for the Billing Solutions service offered as an add-on to the Quickbooks e-billing function.

Several other posters have noted they are expensive. Unto itself, we wouldn't mind paying for the service, but sadly the return on investment is sadly lacking. For a company with the words innovative and service in their name, they exercise very little "innovation", and next to no "service". Our issues center around numerous transactions that clients have tried to make via credit card. The recurring symptoms (and these have become progressively more common) usually include: inability for client to log in to the system to pay their bills, links on e-invoices to the online payment system are broken links, and steer clients into dead-end pages.

Most frustrating of all, we get e-mail alerts that a client has paid their bill and we need to download the transaction into our general ledger. Yet when we try to do this from within Quickbooks, the online payment center states there are no payments to download. We are bailing as soon as possible from using IMS as our fulfillment provider, based on the last episode we are enduring from this past week where a transaction showed up as an e-mail alert. Quickbooks was able to access the online payment center, but when the transaction was downloaded, there was no funding amount, and as such, no way to ascertain which client invoices had been paid via credit card.

Fortunately I was able to log in and get details on the transaction. Yet when I called the IMS "help" desk (again a very large assumption on their part calling it that), the woman I spoke with (Hazel) basically made me feel as if it were my fault the transaction had gotten screwed up, instructed me to wait next time until after 3:00 PM PST when the "batches run" (who knew that?) and then I'd have no issues. I followed her instruction, but the $8.5K transaction in question was not there for downloading and two days later, has failed to show up. Thus, I once again have to manually enter the transaction into Quickbooks, and suffer the humiliation of calling the client and asking them which invoices they paid on the amount.

We are setting up merchant services directly with our corporate bank, and as soon as they are in place, we will be very enthusiastically telling the IMS folks to shut down our accounts immediately. Consistent lack of clarity in available funds, due to erroneous transaction. Frustration, irritation on part of clients due to poor system performance, to the point they refuse to try and pay their bills via credit card at all, which denies us funds in a timely manner.

I do not think it is fair that we all have to purchase a new product to continue utilizing Quickbooks software for payroll functions. This is a major function in the program and who wouldn't be using it?! We are in business correct? This is highway robbery! I received two invoices for almost $300.00 each and have not figured out why yet.

ARCTEK Satellite Productions alleges that Intuit/Quickbooks has intentionally removed its ability to download transactions from American Express into its accounting software, Quickbooks 2006. This is a policy Intuit refers to as "sunsetting." My company, ARCTEK, relies upon this ability in order to do business. In early 2009, Intuit attempted to upgrade our software to their version 2009 which failed and cost us two weeks of down time to revert back to version 2006. If forced to enter our transactions manually, it will cost us $500/month in labor.

I purchased Quickbooks with a full set of features, including the ability to download transactions from American Express in 2006. Since I have not changed that software to eliminate the features I purchased, I contend that the changes that eliminated its functionality are product of a conspiracy between Quickbooks and American Express. I contend this action was taken for the sole purpose to generate additional sales for Intuit and that its product's new features represent no value to ARCTEK.

I further contend this action has impaired my company's ability to transact its business freely and represents a restraint of trade, a direct violation of the Sherman Act. I demand that the FTC launch an investigation into this unfair practice and that it force both companies to maintain full functionality of the products and services it provides to its customers without "blackmailing" them into unnecessary upgrades.

My email function of Quickbooks Enterprise stop functioning. A message indicated I had to upgrade to another QB version to use this function. That is one of the reasons I purchased QB. Now they discontinued it. I called their support line and was connected to a poor English speaker in the Philippines.

When I asked for a manager, I was given a telephone message to go to a website. I then called the CEO Brad Smith, not surprising his office has complaint screeners who give no feedback to management. She said the licensing agreement allowed them to discontinue services. I'm looking for people to join me in a class action lawsuit. I was enticed to purchase a product and paid based on the perceived value.

Now an important feature of the product was pulled out from under us - devaluing the product and stealing a service I purchased. An upgrade - is an offer to provide added features -- not to remove them and then ask you to pay to get them back.

After forcing me to upgrade to quickbooks 2009 or lose core functionality, I was then forced to spend an additional $150 for another license so I could use the same software non-concurrently on a work and home computer. Because I handle A/R, and my wife handle the A/P at home, this was considered two users. A lose of time and money dealing with these issue.

Had to upgrade hardware to make software upgrade work, and now they tell us software wont work because our company size is too large for 2009. It is only 150Mb in size. We are a small company, less than $2million in sales, with 3 users, now they want us to upgrade to Enterprise for $3,000! This company is just a bunch of crooks. I am looking for replacement software starting tomorrow! Spending $ on upgrades we dont have given current state of economy, and the upgrade doesnt even work. We are going back to 2006 version, and using independant payroll service

I've had their software for years, upgraded every couple of years to take advantage of the new features. This year, 2009, they forced everyone to purchase the latest software if they wanted to continue to take customers credit cards online. So...$900.00 later, I did. Then, after my first bank reconciliation my books are off. They said it's a data problem from switching from the old system to this one but they need to charge me a service charge to check the data problem. There is supposed to be a 1 year warranty, but they said this is different. Grrr. I never had this problem until I upgraded. $2000.00

I renewed my subscription with Quickbooks in Jan. 09 for about $250.00. Shortly after that I began receiving notices that as of May 31st 09 I would no longer get federal and state tax updates via internet downloads. Also I would lose the ability to print state, federal, and employee tax forms unless I upgrade to Quickbooks 2009 for an additional fee of $211.31. I feel that I have been scammed by Quickbooks. They sold me my annual subscription and then "carved out" a critical component of the product and sold it back to me.

Quickbooks locks you out of your own software.... Customer service can not speak English at any reasonable level. I have wasted most of the day speaking with people from India that can't do ANY ANY ANYTHING of any value.

LOST HOURS... I am a billable hours consulting firm. $$$$$$ Please notify me if anyone does a class action lawsuit against Quickbooks. You'll have my full support. What they are doing is a total SCAM!!!

I spent over 2 hours trying to upgrade Quickbooks. This is the last time we will be using Quickbooks. We were forced to upgrade. Software companies like Intuit think they are the only option. They spend millions of dollars advertising while just loosing the customers they already have

I refuse to upgrade. I want the use of a product I paid for and for the credit card charges to cease. I will not be held up by this company.

I purchased a registered version of QuickBooks Pro 2008 from another small business that just recently decided to close shop due to the economy. I made sure to check intuit website to see if I could transfer license and it was possible for $25.oo. No big deal. After the original owner of this software received all my info and filled out the license transfer application online, it was denied with no explanation. We both received a phone call of the denial with , again, no explanation, but I was offered a discounted rate to purchase the '09 version though.

WE ARE NOW BOTH LOCKED OUT OF THE SOFTWARE. Even if I send the software back to get my refund, which the original owner is more than willing to do, he is also locked out of his own software. He is the original owner and can no longer use it. That is what intuit told him. He has completely wiped is comp of the program. QuickBooks just wants me to buy the '09 version, which I have heard nothing but bad on multiple websites. That is why I wanted the '08 version. I am going to Peachtree.

Once I get my refund back, it will only be the shipping back to the original owner. The original owner is out $200+ for what he paid plus the shipping to me and for the Paypal fees incurred.

Never give Quickbooks your bank account number. They will take money out of your account without your permission. They will do it over and over. If you try to talk with customer service you get someone in India who can only read from a script with barely the English skills to do that, certainly not enough to accomplish any communication. I was billed for Payroll service I did not want to renew, when I complained, instead of refunding my money, they charged me again. Same with monthly support, which I never ordered. I complain and they charge me again, and again.

After several hours on the phone, over 2 weeks, they finally refunded part of my money and BofA blocked them from taking more. Now I am waiting on the last amount. The only way I can really protect myself is to close my business account and make sure they never get the new one, and that is so much hassle. That is why I say NEVER let them know your account number. I was a loyal customer of many Intuit products for many years. But, they have totally gone downhill. I now recommend people NOT use them of any of their products. I believe they are just scam artists. Save yourself and find another way.

My employer has used quickbooks for at least 5 years, and purchased their payroll subscription every year. This year, less than 30 days ago, the subscription expired. Intuit has already come into my computer and removed ALL deduction calculations, so that I am unable to process payroll until I pay another $375.00. I cannot comprehend how they can remove something I already paid for! They charge outrageous fees every single year for changes to tax tables that don't happen. Is this legal?

As a result of them stealing my deduction unable to prepare payroll.

After being forced to update my Quick Books for my business due to Quick Books stopping support on most of the 2006 eddition, I can no longer process credit cards. The morning before updating the software, I processed cards with no problems as I have for the last three years. After the update I was getting the message that the processing failed. I tried restarting my computer in case the updates needed a reset, then I tried to process the card again, same message appeared. I checked the password and tried processing. I checked user name ...

On my first attempt using the support line I was told the problem had to be with Intuit Payment solutions. I was transferred to their help line and was told each time I tried to process the credit card the charges did go through even though Quick Books told me the processing failed and the invoice in Quick Books remains open. I was assured by the payment solutions woman that this was a software problem. To her credit without telling me this has happened before she explained how others had used their online service to refund the multiple payments without going through Quick Books. She was very helpful.

I was then transferred back to tech-support where I had to explain the sittuation from the start, again. The tech then put me on hold for 20 minuets while he checked his database. When he returned to the line I was told that there are no records of anyone else having this problem in his database and I needed to purchase a service plan if I wanted the problem fixed. Even though I was now on the phone for close to two hours, I remained calm and asked why I had to purchase this plan when my software worked fine the day before but now after the update the software was not working.

The only aswer was I had to purchase the service plan if I wanted to fix the problem. When I told him how ridiculous this was he told me he could send me articles on the topic. I did not want articles I wanted my software to work. I explained that I can not create invoices to ship if there is no way to receive payments on the invoices and that I had multiple shipments to go out that day. He applologized for the inconvienience and told me I had to purchase the service plan to fix the problem. He then told me it would take quite a bit of time to fix and began going through some of the steps I'd have to go through once I paid for the service plan. At that point I got my case number and will call back when I have ample time. As soon as I hung up I realized that I was lied to. How can no one else of had this problem yet they knew how to fix it (for a fee). I then checked online and found multiple accounts of the same thing happening to others. Along with other problems with the update that I'm sure to run into in the future.

After paying for an update I did not want I am now shipping with out receiving payments first and writting invoices by hand and trying to keep track of what needs to be invoiced and billed once I have an accounting program that works. Unlike Intuit, my company prides itself on customer service and if I end up with a couple of bounced credit cards because I'm filling orders timely, I can live with it.

We proccesed a credit card their Quick Books Intuit Merchant Account, it was approved and then three days later they wanted us to fax an invoice and have the customer information on it. In Which we did do so that we can get paid. By this time we where had not been paid for the job for about a week in a half. So we then got a call from the risk management at intuit to tell us that the where not going to approve the transaction and they were going to reverse the charge and close our account. And there reason for closing the account was as ABBE said it was a buisness desicion.

We did not warrent them closing the account but we were fine with thier desicion. Plus we have found a another merchant company to process our credit card. It has been two months and we are still getting charged from Intuit Merchant Services on are checking account, when we called them they gave us a run around. So we left many messages with ABBE to reverse the charges and we have not heard from him. It isa now going on two weeks and no call back. We have had enough. If you close someones account for no reason other then it was a BUISNESS DECISION then they do not need to charge our account for not doing buisness with them.

They put our buisness in jepoardy they charged our account for no reason, intuit almost put us out of buisness.

order not delivered. Could not find a way to contact intuit by internt or phone.

have received a visa charge n 2/24. Need a credit for the charge of $64.13

I've been a customer for several years processing small charges using Quickbooks. Then last month a client wanted to pay a large bill via credit card (about $6800), the charge was approved, but Innovative Merchants withheld the funds. I waited for days to find this out, then told me I had to fax an invoice, and I also gave them the clients name, address, phone, etc, to verify he is willing to pay the invoice via the credit card (that WAS APPROVED) I don't hear from anyone for days, the money never appeared in my account. I called my client and he said the money was taken out of his account.

I called the merchant back and for some reason the person handling the issue wasn't in. I sent an email, left voice messages, no one called back. I had to call again and ask for a supervisor. They said it was the Las Vegas branch that was handling it, and gave me their contact info. I sent an email, never got a response. I called the next day, left a voice mail. Finally someone called me back, but they said they would not transfer the funds to me because some of the work on the invoice was older than 6 months. I argued that they could call the client and verify he is willing to pay the invoice. They told me it's against their policy to process charges for services older than 6 months, and that I had to issue him a credit. All this took over 12 days to find out, and only after a half a dozen or phone calls. I had to issue a credit back to the customer.

I then had to ask my customer to mail me check, that my merchant service wouldn't allow the charge (made me look unprofessional). He paid through his paypal account, which went through smoothly in a few days. Then, about a week or so late, he called me to complain that the original charge was never credited back to his account. They took his money right away, held it for over 12 days, then took over a week to credit back his account. I lost the client because of this. On top of all this they charged me almost over $480 is processing fees (they took their fees coming and going). Even though Intuit never actually funded my account for the charge, they made me pay fees for the charge AND the credit. A week later, another client wanted to pay an invoice. I processed the charge, it was approved. Again, they made me fax an invoice, this time it was for work done within 30 days.

The charge was approved on 2/27, I faxed the invoice on 2/28. It is now 3/14 (over 2 weeks later), and I don't have the funds. I made about a dozen calls so far, and no one is giving me a straight answer. Again, they said the Vegas branch is handling it. I call and they're either out to lunch or at a meeting. I leave a voice mail, send email and get no response. I called today (saturday), they put me through to the vegas branch and the person answering sounded like he just woke up. He told me no one was there to give me an answer as to why they are witholding my funds AGAIN.

The people I spoke to were unprofessional, unresponsive, and didn't care the least bit how this hurt my business. Worst customer service I've ever encountered from the merchant service. I thought Intuit was a reputable business as the makers of a major widely used accounting program. This experience has changed my view dramatically. It's absolutely unacceptable in how I am being treated and how they are handling these transaction in a completely unprofessional manner.

They 'claim' to fund your account in 48 hours, yet I had to wait 12 days to find out they withheld funds because an item on the invoice was over 6 months old, then had to return the charge, and they took a high percentage both times. Now, I processed another 'APPROVED' charge without any date issues, and it's been over 2 weeks and NO ONE has told me why the funds are being held again. The office handling never responds back with an answer.

Lost a client because of their unprofessional methods, and witholding money for excessive periods. Was charged hundreds of dollars in processing fees even though I never received funds

I purchased the Quickbooks bundle in late December 2008. I established a budget of $1500 and ended up purchasing a system on a 90 day approval plan for $1700+. I had requested that the system be able to track and sort customers by birthdate to target marketing. I was assured that the version I purchased would accomodate this request (Basic 8.0). After I received the system, I had some issues, only to discover that there was no technical support with the system unless purchased separately, another piece of information that was not communicated during the purchase.

During numerous calls to customer service, technical support and my sales rep, nothing has been resolved. Additionally, the customer service and technical support are outsourced to India, which creates a language barrier. I've requested the option to return the system, however, have no packing materials with which to return the system as I had been assured that this would work and I've been a satisfied customer of Quickbooks for ages. I can't get in touch with anyone in the US which is infuriating!

I've spent hours on the phone with support in India to no avail and have spent hours trying to get the system setup and inputting all information necessary.

I called Quickbooks today because my activation prompt popped up and I wanted to reactivate for the year. The first problem is that it turns out that they had a old credit card on file so I still owed $800 from last year. They make accounting software, I don't understand why the person who tried to run the card through back in Jan 2008 didnt call us to get new creedit card information. Now I have to pay for accounting software twice in a single year and it's gone up to $900. That puts me in an awkward position when trying to explain to my boss why I spend more than I should have.

The second problem is that last year I corrected our customer account so that we were licensed for 5 users and have been using 5 users ever since. Their records showed us as only using three so they wanted to charge me extra for something I believed was corrected last year and have already been using without problems. The third problem was that customer support refused to give me direct answers for the questions I was asking. I wanted to know if I could upgrade only one licence and payroll for only one computer and if the other users could still access the same QB database.

another question was if i could just keep using my current version and just upgrade the tax table for it. I had to ask three times and finally ask him to give me only a yes or no answer before he answered either of those. My final problem is that they only do payroll upgrades on their most newest version forcing you upgrade all of computers. Thats like The Brick telling me that I have to buy a new TV stand and speakers if I want to buy a TV, the only difference being that I HAVE to upgrade my accounting software. For over the counter software it has gotten very expensive.

The final result of this is that I can process payroll through an outside company for cheaper than upgrading my Quickbooks. I was told that I could call and get an activation code that will allow me to use Quickbooks for another 2 months while I get this new system in place, then i should be able to use my current software for however long I choose. The activation code they gave me was for a single user account so now, I get to call back again.

Quickbooks POS will not allow license transfer. I would like to fid an attorney who is interested in filing a class action law suit against Quickbooks regarding their license agreement. This is consumer software and the owner should be allowed to transfer ownership. If anyone else in interested in joining this suit , please let it be known. Also, go to every site that sells Quickbooks products that will allow you to evaluate the software, such as Amazon.com, and write about your negative experience. I did this on Amazon, two days later all evaluations were erased and replaced by a positive response. If we keep going back and putting in negative evalations, maybe we can protect others from falling victim to Quickbooks.

I am out $2000 for a piece of software that I purchased and can no longer use or sell.

i have been unable to resolve the payroll thing with quickbooks. basically what happened is that they did the payroll as usual and direct deposited our checks into our personal accounts. Unknown to be, there were insufficient funds in the business account to cover the payroll. Intuit did not contact me about this. They then reclaimed the funds back out of the personal accounts for the three employees and myself.

When i became aware of what happened after being notified by the bank, I sent them a money order for the entire amount of payroll (approx $22,000). They then credited back the business account for the staff payroll amounts but not mine. They are saying that they did not reclaim the funds from MY personal account. I talked to the bank about this twice and they verified twice that quickbooks payroll did reclaim the money out of my account. The bank statement verifies this as well. Chase bank gave me the tracking number for the transaction and the phone number to call at the bank for intuit to verify this.

I have been unable to get intuit to check on this from their end. I asked them to just check to see what happened because their records would show it, and/or to call the bank and get it verified. They refused. They said they wouldn't do anything without a bank statement. I asked them why they wouldn't just look it up and if their records showed what happened there is no need for a bank statement. They refused.

I faxed them a copy of my bank statement, along with the transaction tracking number that the bank gave me, and the contact phone number at the bank to verify. I didn't hear anything back and assumed they were working on it. When i called 3 days later they said they only got one page and not the full statement. I faxed it again, heard nothing, called 3 days later and they said that i sent a copy from my online statement and this was unacceptable. I waited for my original bank statement and faxed that, waited again, called them, and now they said i didn't send one of the blank pages so they couldn't do anything. They do have the pages that show all of the transactions. I sent them a semi nasty fax saying i am basically done getting jerked around by them and they need to find out what they did with my check. I have heard nothing back. We are now 30 days past the time I faxed them the $22,000.

Apparently they don't care that they have my check and aren't going to do anything about it. I had several checks that bounced because of this and was late on a mortgage payment, and this has caused me a lot of aggravation. I also had to pay my accountant to work on it in the early stages until she gave up.

Today while using quickbooks, a message came up asking me to update my software. Okay, I did it per the instuctions on the screen. When I went to use my payroll module, I received this message that the quickbooks had crashed and needed to close. Thinking that I had maybe not restarted my system (since some updates require this), I did so. Getting back into quickbooks, I again went to my payroll module, CRASH AGAIN.

I contacted quickbooks to explain the problem. I was told that I would have to pay them to fix this error. When I explained that the program ran beautifully yesterday, Payroll and all and it ceased to function after their update was I told that again I would have to pay for support BECAUSE I do not subscribe to their payroll service. I am outraged. I do not have enough employees to warrant spending for something I can do perfectly well myself. I got the payroll module to keep things separate not to use their service. The girl was incredibly rude and I did the inappropriate thing, I let her know how upset I was at their business practices.

I really don't think there is any legal ramifications to be had here. But it is nice that you can vent and be heard.

I saw an add for quickbooks 2009 online. says with upgrade you get free one month of tech help. Nothing was said about not buying local.. just to upgrade.. I bought the upgrade had problems with the email part. Called Intuit and they told me the free tech help does not appply to me . You have to buy it from them to get it. They have the same add now and it still sayign nothing about having to buy from. them.

I have been using Qucikbooks for years. after upgrading to 2009 I now cannot email invoices. and evey time it says printer not installed or shuts down. Have called teck help and all they want to do is sell you a service plan . I was told this was a problem in quickbooks and not they want YOU to pay for their problems. I will change to anther data base befoe I give them another penny.

I closed my business and tried to sell the software to another individual. They will not allow the software to be trasfered to someone else. They want new software to be purchased even if it means that the old software is going to be trash.

My company has been using Intuit's online Payroll for the past year. Today, February 2, 2009, which is when our payroll filings for the past year and quarter are due, we have not been able to log in to their site to complete those filings. My PR manager attempted to log in at 8:30 AM MST this morning, and as of 3:15 PM MST their servers are still down for both their on line Quickbooks and Payroll applications (We only use the Payroll). Our calls over the past several hours have gone unanswered; the two times we managed to get through we were told the issue would be resolved soon.

Unbelievable that a company of this size, and with so many clients relying on them for such critical services, doesn't have a mirror site that can be up and running within an hour of the primary site crashing. If anyone is going to rely entirely on an outside vendor for an on line Payroll or Accounting application, this is NOT the company to use. They obviously do not have any kind of Back-up or Disaster Recovery plan. I've seen mom-and-pop shops with more robust capabilities.

The consequences of Intuits problems are that we will be late filing our year-end and quarterly payroll tax returns.

In November, I responded to an Intuit ad for QuickBooks Premier 2009 for $199.95. I didn't mail in coupon, but ordered online,requesting a CDROM and not a download. My credit card was charged, but I never received the product. I called and talked to a rep in the USA who told me I would get my order. That was at the first of January 2009. I never received anything.

Today, I received the same promo in the mail, so called about my order for the second time. After holding for 20 minutes, I spoke with someone in the USA, who transferred me to someone in India. I had trouble understanding her and she obviously had trouble understanding me; after a frustrating forty-five more minutes, where she almost charged me again for the same product, I think I am going to get this software. She would not let me speak to a manager in the USA. Bottom line - QuickBooks wants to sell, but has no customer service.

I purchased QB Pro 2009 because they had a website design feature with a one year free website. I figured that would pay for upgrade so it was a no-brainer. After the free year the hosting was suppposed to be $4.95 a month. After I installed the program I called to inquire how to switch my hosting to them to get the one year free hosting. I was then informed that I would need to upgrade to get the free hosting. I asked how does someone get to the website during the free year, the person told me that no one can actually get to the website unless you upgrade.

So the one year free website is only for you to try out the website development tool but not to really have a hosted website. Feel like I had been seriously scammed. Thought Intuit was a better company than that. Lost $100.00 by upgrading with no benefit. Also had to deal with a series of problems the upgrade cost.

I had a small business for a few months of 2008 with a few employees. I purchased a copy of Quickbooks Professional Services edition and used it successfully for the life of the business, then not again till near the end of the year. In the first few weeks of 2009, I got back into it to try to close out accounts, deal with taxes, etc. Trying to print out w-2's came out with 2007. I guess it's always that way until near the end of the year when they update it. Pretty dumb if you ask me. I get on the phone to find out why it still show 2007 when my product is up to date with all downloads, etc.

They tell me it's because my payroll subscription has expired as of Jan 21, 2009. I told them that's funny since I have downloaded all available updates before the 21st, but didn't try printing w-2's. They tell me I have to have a current subscription at the time I go to print w-2's! Are they nuts? I talked to manager and got the same run-around. They both took forever because as we all know, we're trying to describe the intricacies of our problem with someone who's trying to figure out the not-so-intricacies of our language!

It's absolutely ridiculous to see that their subscription plan 'conveniently' expires about 2 weeks before the deadline to issue w-2's and you need the subscription to print them. That crooked business and should be prosecutable. Any way, to make a long story short, I didn't want to waste any more of my time, they got no more of my money, & told them I'd fill the w-2's out manually out of principle and will never use, buy nor recommend their product again.

Quickbooks 2008 pro continually locks up when trying to print. the little circle just goes round and round. some how a quickbooks converter printer is continually set up as the printer and I continually change it to my own computer. Why when i get a download does it set up this printer which i do not want.

I have been using quickbooks for my business for approximately 10 years & have made multiple upgrades to newer versions. quickbooks is not really designed for my industry but we have made it work fairly effectively with out major problems but on 1/14/2009 I was setting up a fourth computer in my shop & when I went to open my quickbooks company on it I got a message that I had exceeded maximum # of users

after checking my invoice I had a 3 user license & this was my fourth user so I called quickbooks to add another user & was informed that they no longer sell 2007 software 7 would have to upgrade and could not buy another licence so I asked to speek to a supervisor & he asked what that would accomplish & I said I would find out after I talked to a supervisor & none was available but he would have one call. I asked how long that takes & he said appoximately 30 to 45 minutes. it has been at least an hour plus & no call.

I think that if the program is working for us then it is ridiculous not to be able to simply add another user of which I don't mind paying for. If I get a response & this problem is fixed then I will re-post on this sight, if not I will move to another software product

In 2007 I upgraded Quickbooks premier,at a cost of approx $800. The only difference between the new version and the three year old one I already had was color scheme and the ability to add an icon onto the staff payroll statement. The new functions had yet to make it to Australia. When I complained the staff at Intuit did not care. This year I upgraded to 2008/9. The new version has never been able to share files between two computers. Despite new Patches and reinstalling several times (a lengthy process), the program still does not share files.

I suggest to potential buyers to think twice before buying thisn product. Over the past 7 years this product has caused more stress and wasted hours than any other issue in my small business. At time I have thought I would have a heart attack over the stress it has caused. I addition several basic functions such as listing stock levels is alphabetical order or a real cashflow statement have not been available.

If you buy this product expect to spend either a lot of time or a lot of money in making it work properly. DONT expect management at Intuit to care about you - they only see you as a source of revenue. The lower staff are ok, but the senior management see themselves as in a monopoly and they seem very pleased with themselves.

Intuit somehow managed to encrypt a file sent to me by a client and require a password to open that file. Forced to call Intuit for support - because there was no solution in the knowledge base or user community at Intuit's so-called support site, I was told I could not be helped because I had not paid for a support plan. I tried the website again, leaving a comment and I received a case # for assistance when I called a number provided to me. I called, and again was told I did not have a paid support plan. I acknowledged that, said this was an Intuit issue to be supported at no cost - according to the web site. I was put on hold and subsequently connected to an Indian call center.

Again, I was told (after 10 minutes on hold waiting for the call center) that the issue could not be resolved without paying for support. I tried to be very patient as I explained that somehow Intuit had created this issue which already had cost me hours of time to resolve and that it should be corrected - certainly at no additional cost to me. The patient woman at the call center I think tried to make an exception and help, but unfortunately they were simply not equipped with the appropriate resolution... and so still - an hour after my second call and many hours of trying to resolve the matter, it remains unresolved.

There are indications that just MAYBE a tech support person at Intuit COULD resolve the matter - IF I paid them to correct their own mistake and intrusion into the file transfer that should have been been my client and myself. Ironically, another client just yesterday asked about switching to QuickBooks from Peachtree. This experience weighs heavily on me today and most likely will not go away by tomorrow. I recently allowed an update from Quickbooks and I honestly believe it is only to add on more advertising and annoying nags and to intrude on my business in ways the braintrust at Intuit believes may result in some additional revenue for them. In addition, the software 'froze' my computer several times when I tried accessing the 'support' online.

Hours of billable time lost - client frustration, delays in task completion, additional visit to client location required to work around the problem. Harassed to pay for support to correct a problem created by the Intuit corporation. Is this extortion of 'protection' money to stay in business? I'm enraged.

Charged twice for Quickbooks download when I only purchased it once. Will not refund my money because it is passe 60 days. Also charge numberous months for support when I told them I did not want it.

I spent two hours on the phone trying to get support for corrupted Quickbook software. They charged me $79 for monthly support when I insisted I did not want to pro-actively cancel and only needed one time assistance. Now I see that cancelling is as nightmarish as any kind of dealings with them have been. Now I cannot even upload my data because they neglected to tell me that my browser is unsupported. They are IMPOSSIBLE to reach by phone.

I lost a full day of work today, am out $79, and with no way to reach the company to resolve my issue.

i had quicktax basic 2007. but lately my PC crash, i rebuilt it without re-install quicktax. however i received update request from intuit lately, i ingored it. today i found out, without my permision, they sent me update link and product code and charge to my visa card. i am on the phone waiting for more than 1 hour on their customer service line already. still on hold.

Same issue with unsupported QuickBooks Pro product that stopped working and had to call customer service for registration code. They had no record of my serial number and indicated I must upgrade. I filed a complaint with CA Attorney General.