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Intuit - Quickbooks

Randall of Memphis, TN November 17, 2009

Quickbooks didn't work and I was told I needed to pay 200.00 for an upgrade. I paid and it still doesn't work and I have spent about 10 hours on the phone dealing with this issue

Mike of Whiteville, NC October 14, 2009

I work for Quickbooks instead of it working for me. On a daily basis I have to reboot my computer because QB locks it down and sends a "non-responsive" message. I did spend the 79 per month for two months just to get them to talk to me, but I can't afford to keep that up. At this point, I would NEVER recommend QB to anyone.

Harvey of Mesa,, AZ September 29, 2009

I purchased Quickbooks Point of Sale version 5.0. 3 licenses and 3500. I can no longer install this application on a computer. They are forcing me to upgrade which is illegal. There must be some way to create a class action against this practice. They are doing it with Quickbooks and quickbooks payroll as well.

Patricia of New Albany, OH September 20, 2009

I have had the same experience with Intuit. The week they released version 2009 for MAC, I started having problems with my 2007 version thereby forcing me to upgrade to the new one. This means to me that through their automated updates, they changed my software so that system no longer worked properly. I even reinstalled the software from the disk, but the data could not be read unless I allowed the updates to install which just took me back to the original problem. Intuit then had the nerve to inform me that Quickbooks 2007 for MAC was not compatible with the Snow Leopard operating system. I had been running it just fine for one month. I find it too much of a coincidence that it worked fine on Snow Leopard until just after they released their new version forcing us to buy it. I spent countless wasted hours on this problem and am actively seeking a replacement software for both my home and my company. I am convinced that they are changing the program in my computer through automatic updates without my consent.

Brian of Mannford, OK September 4, 2009

I have experienced the same issues as Mark of Covina, CA August 14, 2009. My nephew is an attorney and I will be having him review my license agreement. I'm outraged that Intuit altered software in MY computer without my concent. I paid for features that have been removed.

No offer to upgrade at a much reduced price, just upgrade to 2009. I also intend to contact Sen. J. Inholf's office and will link these complaints. Something must be done to stop these illegal actions. I've incurred additional expenses collecting money owed to me buy customers. Lost time and extreme frustration with the total lack of customer service.

James of Cottonwood, CA August 26, 2009

Quickbooks is a professional scam operation. I politely tried to obtain their corporate mailing address to file this complaint. They stopped when I tried to register their newly purchased software to verify my complaint. They put me on eternal hold. Please tell me if they succeed in doing this to the State of California Department of Consumer Affairs. False advertisement. Bait and switch sales tactics. Withholding information about the company that the consumer has a right to know.

Mark of North Haven, CT August 18, 2009

When presented with the choice of what accounting program to utilize, I would advise other small business owners like myself to run very fast in the opposite direction of Quickbooks 2009.

I own a small web design firm and rely upon the proper upkeep of my electronic equipment to make my living. After installing Quickbooks 2009 for Windows, I was horrified to find that there were numbers Quickbooks specific processes running on my PC at startup and causing my PCU usage to climb even when idling.

From the perspective of someone well versed in proper PC care, there is no good reason why such processes needed for updating the software should be CONSTANTLY running in the background and degrading the usability of tools crucial to my business. And since the processes are actively opening and listening on ports on my computer, it is apparent that Intuit is executing some kind of background activity.

Additionally, after installing the software I've paid 200 for, I am prompted with the need to CALL to register the software or it will expire in 30 days. Even the most draconic, fascist and disrespectful DRM (digital rights management) systems do not necessitate the end-user CALLING the company to provide proof of registration. It is an outright disgrace and clearly a plot to defraud those who have technical difficulties with installation into paying their outright ridiculous "support fees."

This company has absolutely NO apparent regard for its customers and likely believes itself to hold a monopoly on the services it provides. And then to think they have the AUDACITY to suggest that they should also be entrusted with your payroll and credit card processing? Companies like Intuit are destroying small business in our country and deserve an outright boycott for their flagrant disregard for professional ethics and practices.

Mark of Covina, CA August 14, 2009

We purchased Quickbooks 2006 and rely on the ability to import my bank and credit cards statements. Quickbooks has disabled that feature now and is forcing me to upgrade to a new version. I can understand if they can no longer SUPPORT the feature but they are not allowed to go into the software I purchased and begin turning off features that I paid for.

If they are allowed to do this there is nothing to stop them from turning off other features to force you to upgrade. What is next...will they disable the ability to print?

Microsoft has stopped supporting Office 2000 but they dont go into your copy of MS Word and disable the spell check feature do they? Nope, because its illegal. I purchased software and they have gone in and destroyed some of the features that I purchased and decreased the value of the software. We need to start a class action lawsuit. They need to tell you when you buy their software that after 3 years they are going to begin turning things off so you can no longer use it.

ron of schaumburg, IL July 23, 2009

(1) I purchased the "Quikbook" software at Best Buy with the assurance that for 200 it is the easiest to use for invoices etc. Turns out not to be true. I loaded the software yesterday afternoon about 2pm. Had difficulty working through some of the programs. They are NOT intuitive. Had to comb through the installation guide looking for a phone number...finally found one near the back of the book. I called the number & a recorded message said my wait would be aprox 30 min. After holding on listening to worse-than-elevator music for 10 minutes and listening to them constantly reminding me that i can probably find the answers on their .com site.

So after 10 minutes I hung up & went to the .com site....eventually found customer service...click on it & it gives you a list of previous peoples questions with previous answers. Nothing I did answered my questions. I realized it was now after 8pm & I decided to shut it down for the night.

(2) At 9am this morning I went back to the site and I was locked out...my password didn't work. restarted my computer & tried again...still locked out of "Quickbook" I was left with no choice but to call the 877 number (from last night) & was again informed it was aprox 30 min wait....I had no choice but to wait. After 10 minutes (as the music was making beat my head against my desk)a pleasant young lady obviously not from anywhere in the USA. I appologized prefusely for my frustration AND for the fact I had to ask her to keep repeating things. Before helping me she explained that my calling was a good example of why I need to purchase their Intuit Service plan...I questioned the fact that my problem is not solved one day after installing & she is trying to sell me something else. She eventually offered to help me to get back in & then we would talk about a service plan.

After about an hour she did manage to get me to the point where my password was working...now she starts working on me purchasing a service plan. I told her to send me the information & I will think it over. Now the time is about 11am...I start working with the Quickbook program. I tried to add my logo to the receipt I created and it wasn't working. No matter what I tried, I could not figure it out...so I called the so called customer service back.

(3) After 7 min (getting better) I got a young man on the phone...he was harder to understand than the young lady this morning....When I explained why i was calling her immediately tries to sell me a service policy. I asked him "Let me see if I have this correctly, I just purchased & installed your software yesterday and you are telling me the only way you can tell me how to add my logo is if I sign up for your service plan, Is that correct?" He said that this was true. I was so angry, I told him that I want to know how to return this item. he said I would have to take that up with Best Buy. But, I explained BB won't take back software that has been opened. he again tried to pitch me on the service plan. I told him that I dont want any more pitches...all i want to know is how can I return this item...& now I wanted to talk to his supervisor. All of a sudden now he tells me that his supervisor has told him that this one time he can tell me how to add my logo....lets see, the time is now almost 3pm....another day shot.

(4) here it is almost 5pm, and I am so frustrated with this program, I am giving up again. Now when I create a receipt in the "Quickbook", It lets me go into the template and change things around BUT no where does it tell you when you move things around, and even though you save it this way, It doesn't show up on the new receipt...it goes back to the original (another hour wasted) I just do not have the energy to fight this battle on the phone again today, so I am shutting down my PC & will try again tomorrow to call Intuit back. This time I am going to try to sell them on the fact they have cost me two days of wasted time.

Rick of Windham, ME July 22, 2009

This company has turned in to a corporate rip off scheme. If you are listening, do not, I repeat, do not upgrade to Quick Books 2009. I have the Premier Contractors Edition 2009. They have a number of problems with this software including: most of the job costing report features do not work, (very vital to contractors) payroll problems (don't get me started on this one, I could go on for a while).

When you call tech support, they try to sell you the Quick Books Enterprise Edition at a significantly higher cost. They offer you your money back, (this is where you are screwed - if you have used the software for any period of time, that data has to be re-entered and they know it) the offer is bogus and they know it. They cannot tell you if and when they will ever have a solution to this glitch with their software. I barely got them to admit it. The folks in India only care about one thing, getting you to spend more money. I am available to anyone wanting to get together with a class action lawsuit. They are knowingly ripping off consumers. This edition should not be available until they have worked out the problems.

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