HP Printer

Less than 2 months old HP 2050 - It has about half a package of paper in it, still says it is out of paper. I bought this for my business, but can't use it unless it has every sheet of paper in the house in it, or it is out of paper. So it sits collecting dust. Now I know I get what I pay for, but I can remember a day when you spend 50 dollars on something, it lasted more than two months. I have to go to Staples to get anything done, I will never buy HP printer again.

I am doing printing for a reunion - making name tags. My black 920XL, that I installed less than a month ago, is now half full. Up to now, I have had very good print. My HP 6500 790 printer is complaining that there is no cartridge in the carrier. It will eventually print, but in very poor quality. This is for pictures and the name tags. When I print a paragraph unrelated to my project, it prints quite well. Why is it not accepting this cartridge to do my pictures and name tags, which are very expensive to be wasting with such poor quality? Is my only solution to replace the half full cartridge with an HP cartridge - at their prices?

I bought an HP Office Jet 4500 printer from Office Max. I called their customer service to get a return for it on day 17, because I was having problems with it. They said that since it's after 14 days, they could not help me but said to try HP. I called HP customer service, and they first tried to fix over the phone but finally said it was a defective hardware problem and would send me a replacement.

So today, I got the replacement and set it up with the help of HP technical support. The exact same problems were happening with this one. Again, I was told it was a defective hardware problem with the printer. That person told me I had to contact the other HP person, who sent me this replacement, to see if they would help me again. I sent them an email but have heard nothing yet. So now, I have no printer and can't keep going without one. So I will have to go buy a new one today. I guarantee it will not be a Hewlett Packard brand.

I had a fault with the touch panel screen, which would not operate, in the bottom right corner of the HP Officejet Pro 8500A. Therefore, any command in the bottom right corner cannot be used. This occurred just before the warranty ran out and after many discussions with Hewlett Packard, they eventually accepted that this was indeed a fault and sent me a replacement main body printer which I had to set up with parts from my existing printer. The printer would then not work and it then took me almost a day on the phone with Hewlett Packard to get the printer working.

Some 5/6 months later, the exact same fault has occurred with the touch panel, but Hewlett Packard said that it is now out of warranty and they will not do anything. They have basically provided me with a replacement part that has the same fault just to get me out of the warranty period and are now saying they will charge me for a replacement part but will only give a warranty for 50 days! I now have no printer and have to purchase another printer! I would like to advise everybody not to ever purchase HP products as they have underhand tactics and have no ethics!

I have an HP OfficeJet 4500 Printer and Fax that is non-functioning. I called and was offered tech support, but the fax still did not work, my printer is under warranty until 4/27/2012. After two hours, numerous calls and being hung up on, I spoke to Kevin, a supervisor who told me that in order to have a new printer sent to me, I would have to offer collateral and give them my credit card number. Then the printer would be sent and I would have to return the old one in five days.

I bought HP Officejet Pro 8500A Premium Printer in February 2011 and have had it replaced, as of today, twice. HP sends refurbished printers, all of which seem to be lemons. I have had problems ranging from jams that won't clear and losing its setting to prompts to load paper that's in the tray, which continues today. What's more, they want you to give them your credit card number in order to have it shipped. I never plan to buy another HP nor will I ever recommend them to a soul.

My HP deskjet 2050 all in one j510 series serial number cn16p39ojp ran out of ink. I replaced the ink cartridges. HP deskjet failed to print or respond. I contacted HP support via internet support icon on computer. HP support tech, Arnold ** at session ID # ** stated deskjet failed because of manufacturer's defect. The supervisor authorized a replacement. HP tech stated I would have to pay $27 for two days shipping return box for defective HP product included. An HP representative will call for credit card number. I missed call and called back to a disconnected line. I have sent approximately 7 e-mails to HP online support to get a runaround. I stated $27 for shipping on a $49 hp defective product is not fair. That $27 is cost of the product not shipping. I have not received a replacement as promised. No service from HP. In fact, an HP rep. tried to trick me in to entering an agreement in an HP disclaimer/waiver of HP product liability.

Printer rollers will not work after 4 months - I purchased them, Serial no. CN17E13H03, in November 2011 and the rollers will not send paper through (FPU no. CQ198-64001). I am very unsatisfied with this product.

Reconditioned PhotoSmart printer sold as new by HP - I contacted Hewlett Packard via their customer support website to replace an existing HP PhotoSmart (PS) C5200. I did this because I felt the vendor could provide the fastest info on this product's successor. I was sent to sales and told my initial machine, although still available, had far been surpassed by their latest PS printer, the HP PhotoSmart Premium C410. I fell for the pitch and was confident buying from HP directly instead of Amazon, NewEgg, etc. The product arrived and has been problematic ever since. My biggest complaint is that HP fraudulently misrepresented a factory refurbished product as new. The customer will eventually find a small label marked "Factory Reconditioned" cleverly hidden in the rear of the machine and HP continues to cover this up.

My second complaint is extremely poor software. (Don't be sold on impractical software bells and whistles on a unit that can barely print in monochrome.) Thirdly, I am equally unhappy that HP hid the status of a used machine and insisted I buy several rounds of original HP cartridges factory direct that did not help the printer function. Don't let them sell you print paper exclusively either. Fourth, customer support was unresponsive and CSR failed to follow up as he promised. They won't identify themselves and never provide a means of staying in contact with any single support person. Finally, customers will discover that businesses who don't purchase the recommended supplemental warranties have abbreviated or non-existent warranties.

Consumers should note that in addition to the fraud, the company will continually push product accessories at the customers' expense and avoid establishing a customer encounter record to hide evidence of consumer complaints. The object is to also charge the customer for product support as much as possible. In my case, I have been ripped off on all counts in addition to the cost of a minimally functional product. My experience has been (after four machines, from LaserJets to all-in-ones) that nearly all HP products have strong design flaws but function well in one or two capacities only. In this case, the C5200 prints quality photos but is inadequate as an all-in-one. Conversely, the C410 has very poor photo print capability and poor, slow general print function. These printers have no legacy quality, i.e. because one in the line functions well does not mean subsequent PhotoSmarts will. Given the fraud, I would not buy another HP printer regardless of its reputation. The company has already sacrificed theirs.

I loved my first HP printer from the 90s--it was a workhorse. Each printer has lasted a shorter and shorter period, until I'm going through one a year. The latest one I have had for two months and ran into printing problems. I called tech support and got contradictory information and instructions. Finally, they identified that I needed a new print head, which was supposed to ship the next business day.

After no shipment arrived, I called and was told the previous person had failed to complete the order. I was promised next business day delivery again. After no arrival the second time, I called and was told that the order had again failed to be processed for shipment. This time, I was told that it would be 5 days before delivery and that next business day was not an option for parts.

It has been over two weeks since my original call for tech support, and still no print head! For a while, I was able to limp along with black and white printing, having to reprint every other page. But now, I can't print at all. I'm running a business and can't afford to be without a printer. This is my last HP printer. The company has completely gone downhill. Do not buy any HP product!

HP ink usage - I have an HP Photosmart Premium C309g. I replaced all the ink cartridges (all HP) about 1.5 months ago and it printed nothing in color. I printed about 30 pages in black. Black is completely empty and the color is about 1/2 gone.

I had an HP office jet 8500 plus printer under warranty that had problems. After literally 30 nightmarish hours with various tech folks from India and the Philippines, it was finally decided that the printer could not be fixed. The original printer was purchased for $325, was replaced with an office jet 8600 which list for about $200. It took almost a month to receive the replacement. I set the replacement printer up and had problems with the scan and print quality. I contacted their conflicts resolution office and they said I should try the printer for a couple of more weeks and then we could replace it, if things didn't get better. I did, no better.

I called the resolution center and after an additional 4-5 hours of awful music and torturous conversation with yet another resolution representative, they said they would send me a refurbished unit. The representative told me that only 20% of the refurbished units have problems. Trying to contain myself, I told the representative I did not want a refurbished unit since it was replacing a new unit. He said that was not an option since 30 days had passed since I had received the replacement. I said that 30 days had not passed when I made my original call regarding the poor performance of replacement printer. Tough luck. I have purchased a number of HP products in the past for my business, printers, computers, etc. I will no longer support this company with my hard earned dollars. Enough is enough. Sadly, I will have to purchase cartridges until my last HP printer dies but if it does before the end of the warranty, HP doesn't have to worry about my complaining. I'm done.

I purchased a set of Genuine HP HP564XL ink cartridges from Costco in a four pack of three color ink cartridges and a black cartridge for $64.99. The black cartridge is marked 564XL, but won't fit my HP PhotoSmart plus B210e printer which is also marked 564XL. I installed the new cartridge set and after only 62 each of size 7.125" x 10.625" sheets, the printer said two cartridges are out of ink and will no longer print in any color but red. Most of what I am printing is black and the black ink is full, so why is the printer using up the colored ink so fast? At this rate, I am paying over a dollar per page for ink. I realized that HP has changed their business plan and are now giving away printers at cost so they can then gouge the customer with astronomical ink costs, but $1.00 per page? Really? I will never buy another HP product and will warn everyone I know or anyone I see about to buy any HP product!

I bought this HP DeskJet 3050 printer in July 2011 and it stopped running the paper through in December 2011. I have not even run out of ink that is how little I use a printer. After being on the phone for over an hour with Hewlett Packard (mostly on hold), they inform me that they will send out a reconditioned printer if I give them my credit card number. Are you kidding me? That is the kind of service you will receive from Hewlett Packard.

My HP F4480 Desk Jet Printer stopping working because, it said, it was out of ink. I went online to the HP site, and bought 2 cartridges for $73.00, less $10 due to their President's day sale. When I installed the first cartridge, the printer still said "out of ink", so I tried the 2nd cartridge, and came up with the same result. Next, I went back to the HP site, and ran all kinds of "pseudo" diagnostics with no change. I called Sales, and asked if they had another F4480 printer. The answer I got was, "well, we don't sell that anymore". Okay, what printer do you sell that uses the same ink (#60), since I already have the ink, and intend to junk the printer? They said there was none! There is no printer they sell that uses the ink. But, hold on, the salesman had me now, and tried to sell me another HP printer.

Finally, "here's the deal," he said, "a brand new 61xx (I can't remember) could be mine for $89.00, plus free 5-7 day shipping, plus you will need ink and paper. The total comes to $148.00". Now, I've junked a printer, and I can't seem to return the ink I bought for $63, and HP is trying to sell me a printer I could have from Amazon for the same price with free 2 day shipping. The salesman was difficult to understand, and he really rubbed me the wrong way, by starting each sentence with: "so", It took about 2 hours for me to realize this company is headed in the wrong direction, with its online policies and communication. It wasn't always so.

This afternoon I decided to try to return the ink. The result was further frustration. I opened the package, so it was not the same as returning unopened ink. How would I know if it worked if I didn't open it? What? More steps, and people to talk to, until finally, no problem, they would email me a form I could print and add to the box to return the ink. How do I print their form? Somebody, shake these people, and tell them it's only a matter of time, until they have to get out of retail. I don't think the marketplace will give them time to patch the obvious holes in their policies.

This is the third HP printer and none last more than 15 months. When I contacted HP about the current printer all they offered was to charge for technical support or sell me a warranty. I only use for personal use at home. Every one of them has developed some form of technical problem almost immediately when warranty expires. The current one takes itself offline and then warns me about incorrect shutdown. It then corrects itself only to repeat over and over. Never HP again!

Without my knowledge and consent, Hewlett Packard (HP), via an online update, installed software on my laptop that disables the use of remanufactured (refilled) ink cartridges in my HP OfficeJet 6500 Wireless printer/fax/copier. This has forced me to purchase HP OEM cartridges at twice the cost. My second complaint is that on the packaging of their own OEM ink cartridges, HP makes false claims regarding the capacity of their cartridges. Please do not presume that the concision of these complaints indicates unimportance. To the contrary, many consumers are irate about many aspects of the ink cartridge racket. In fact, there are existing administrative and legal cases on this issue.

I wish to introduce you to a series of complaints to HP on varied problems on the above product.They responded to exchange my new printer for old or refurbished machine. They ignored e-mails since my refusal of this exchange on principle.I asked them for a conclusion on this matter but still but I'm ignored. Please warn others on purchasing HP products as customer backup on their products would appear to be non-existent

The HP photo smart printer C6208 that I purchased was a lemon and had glitches to where I couldn't copy or scan and half the time it wouldn't print. I called HP and talked with Spencer and he said he could trade my printer in for another one if I paid an extra $100.00. I originally paid more than $200.00 for my printer and it wasn't worth $10.00. Several other people that bought this printer had the same problems. I will never buy an HP product again. I feel their service is cheap and under handed. I advise everyone else to stay away from Hewlett Packard products.

We purchased a new HP Officejet Pro 8500A, and 90% of the time, it simply will not print. It sits and recalculates, cleans print heads, etc. This is the the worst printer we've ever purchased, and the last HP product. We have an iMac with Leopard, not Snow Leopard.

I bought a new hp brand ink cartridge for my HP deskjet 3050 printer and it lasted about two weeks. I hardly ever print. This seems outrageous to me considering how much the cartridges cost.

I purchased a Hewlett Packard Officejet 6500A Plus printer and it had an error message. HP online has a "contact us" but the program would never load. They also have "online chat" but it too would not work. I called on January 13th and went through the troubleshooting with a rep. James from HP was to call back but never did. I called on 16th, on hold and had to troubleshoot again with another agent before I was told they would send a new print head. New print head arrived and we have the same error message. I called on 18th, put on hold over an hour again with an agent who also wanted the serial number and went though troubleshooting. I was told a new printer would be shipped but they needed a credit card to charge the printer until the original is returned.

I asked to speak with a supervisor and after 2 hours on hold, I was told one would call me back. They never called, so I called on January 23rd and asked for a supervisor, on hold over 1 hour before a supervisor came on the line. They again asked for serial number and they would send out new printer but needed a credit card number. I told him, this printer is in warranty and I should not have to give a credit card to get a replacement. I was told this was the only way they could send out a refurbished printer and ensure the original was sent back.

I finally gave in but told the supervisor I would dispute the charge if anything was put on the credit card. I should not have to go through all of this to get a warranty issue taken care of. The supervisor would not give me his direct number or email. Kept saying I could call customer support. That's great since they just put me on hold for an hour or longer before I get any answers or get back to a supervisor. I will never purchase another HP product.

I have had it since March 18, 2011. I replaced ink cartridges with HP cartridges. The printer stopped printing, as it will not feed paper. When I press print, a message says "out of paper load paper in tray and retry". I have loaded it numerous times, and still will not work. I did all of the correction items on the HP website, and it still does not work. It said, for $29.00, a technician would give me an answer. It is a B210a photosmart printer. When I type in the item and serial number on their site, it states incorrect PN. So far, I've gotten no help or response. I will buy a printer from a different manufacturer.

The printer lasted 15 months! I paid $150 for the printer too. I called and they offered to sell me a refurbished model that is a supposed upgrade for $130. The warranty is for 1 year and now I know why.

I was notified approx 1 year ago that I had a printer on HP's list that would give you a low ink warning well before the cartridge had run out. Of course I've replaced the cartridges whenever that warning came up. I come to find out from HP that it was an incorrect warning and I guess a way for them to scam us into buying more ink before we needed to! They sent an e-mail saying they would send me a voucher for free/discounted ink. Never heard another word from them!

I bought an HP printer a few months ago thinking that I'd be saving a lot of money because the inks are cheaper than Lexmark. But boy did I make the wrong decision. The paper keeps jamming. I contacted HP support, and all they said was that I used a different program, thus the printer can not support it, and the paper jammed. I was like "huh? seriously?". This is the 4th HP printer I bought in the past 4 months, and I'm not buying anymore. I' switching back to Lexmark. HP printers are pieces of junk!

I purchased an all-in-one printer in Aug. 2008. In July 2009, HP contacted me by email about buying a 3-year warranty extension, which I did. The printer gave out in Sept. 2011. When I contacted HP to take advantage of my warranty, they said that it had expired. When I explained that I had purchased it in 2009 so it should be good until 2012, they first said I had purchased it when I bought the machine. When I said that it wasn't so, they said that the warranty dated from when I purchased the machine. When I pointed out that that would mean I'd have paid for a 3-year warranty only good for two, I got some ** about how the new warranty "overrode" the original one-year manufacturer's warranty.

The first person I spoke with was unwilling to give an inch, although she did admit that I had a point. I asked to speak to a supervisor, who told me the same thing and added that if I wanted three years additional warranty, I should have purchased the 4-year extension. I asked to speak to someone else. He said someone would call. Next day, a woman called and reiterated the exact same things, adding that I should have read the complete agreement. I said HP had contacted me at the end of the original warranty period to get me to buy the extension and that having it be retroactive not only made no sense, but it was also deceptive. I asked to speak to someone else and she said that there was no one else to speak to, and would not even consider any accommodation.

I've filed with the BBB and the IL State's Attorney. As a result of my BBB complaint, someone at HP contacted me, but only to say exactly the same things. He said that if I bought a new printer, they'd give me a three-year warranty for free, but I said I wanted them to honor their original 3-year deal and not mislead people. He refused any accommodation. There are no consequences so far. I have also sent my story to the Chicago Tribune's "What's Your Problem?" column.

I bought a Photosmart C310 printer on 03-09-2011 at Costco, paying $149.99 plus tax. I used the printer for two weeks and then packed it in its original box because I was moving to Morocco. The printer arrived three months later, and upon installing it, it would not turn on. I contacted several local HP dealers, and they all told me that because I had bought in the USA, there was nothing they could do about it. I contacted HP's chat support, and was informed I had to return the printer to the USA.

I then contacted HP's CEO, Leo Apothaker, and informed him of my problem. Shortly thereafter, I was contacted via email by an HP escalation manager, who informed me that they were willing to do a "buyback". I was happy to hear that, and thinking that a refund check was being sent, I was stupid and went ahead and bought another HP printer in Morocco, a C110 this time for $129.99.

I was then informed by the case manager that I had to send the C310 printer back to the USA. I checked with the local DHL and they quoted me almost $700.00 for shipping it. I contacted the local UPS, and they quoted me almost $900.00 to ship it. I informed the case manager of the ridiculous requirement that I needed in order to ship it back and asked if I could return it to a local HP dealer. I was then informed that HP does not have a world-wide warranty support. Imagine my anger and frustration. So now, I am stuck with two HP printers and the loss of $149.99. HP's customer support and warranty are meaningless.

HP Solution Center gave me an update to correct printer to PC connection problems. It stopped my printer from working. The tech support is trying to charge me because my printer is out of warranty. I asked for supervisor. I was on hold for 40 minutes. And then, I had to go through whole scenario again. I still got no supervisor. Finally, the supervisor said I would have to pay for support because it was my decision update from their solution center. Basically, it was too bad they messed it up. None of the subjects I spoke to could speak English well, and they are hard to understand. All of them said it was my problem. The supervisor was an idiot and I told him so. There will be no more HP products in this home. They didn't have any negative stars for me to click on and it made me click on 1. It was a negative 20 star experience.

I got a replacement printer but it only worked a few months. After hours on the phone, I finally got some one in charge. I was told I would get a replacement that was a different model. When it arrived, it was a reconditioned one. I have tried and tried to get a supervisor but I got put on extended hold or hung up on.

HP has little support, they don't understand English too well. There are many complaints about HP service.

I called and paid for technical support regarding a printer. After taking my credit card info for payment, the call was disconnected. I called back and got a tech on the phone. He asked me what the problem was. I told him, "The machine was not printing in black". That was the only question that he asked. He put me on hold for about 10 minutes while he was researching, then he came back on the line and told me the printer could not be fixed but he could sell me a new one at a discount.

I feel that the technical support is a scam to sell new printers. I paid $21.20 for technical support. The HP website says it is for a tech to help troubleshoot the issue. There was no troubleshooting involved. I told him it wasn't working properly, and he told me that the best he could do is sell me a new one.

On May 25, 2011, my printer died. Prior to purchasing that printer, I had had two HP printers, both of which died, and still had over a hundred ink cartridges which expired but still factory sealed, that I had bought for those printers. On a whim, I called HP to see what printer models used those cartridges, thinking that perhaps I could pick one upon the secondary market and recoup some of my investment. I knew they would work because I had sent my sister numerous cartridges that I had bought at the same time for my second printer, which was the same model as hers. (I am a photographer and print many, many pictures, which is why I had so many cartridges.)

The rep I spoke with gave me the numbers of printers that use these cartridges and went on to explain that none of them were now available, but that if I upgraded, HP would swap them cartridge for cartridge for the ones that would fit the new printer. He wanted to take the order, of course, and I told him that I was not prepared to make an order that day, but would do so on June 3rd. He told me that I should order right then, because that offer might not be available, which of course is one of the oldest of closing tricks and untrue.

At that point I stopped him, told him that I was 62 years old, spend my days in a power wheelchair, and have a limited income. I went on to explain that if I tossed every one of these leftover cartridges in a landfill, I would not have lost a penny that I had not lost long ago and did not appreciate being pressured to do something I did not feel that I could do that day. I then asked him point blank if the swap out offer would be available on June 3rd or not, and he replied that it would. I told him I did not appreciate being lied to.

I called back on June 3rd and spoke with another rep. She also said that HP would swap out cartridge for cartridge, and based on that information, I made an order. She then transferred me to the department that handles the cartridge swapping, and thy told me that a) they did not replace that many cartridges, b) they did not replace expired cartridges, and c) they did not replace cartridges that had been bought from a B&M retailer. I had been very clear to the other reps regarding the fact that these cartridges had been purchased from a retailer and that they were expired.

At that point I told them I wanted the order canceled. They initially told me that it had already been shipped, despite the fact that it had been less than two hours. According to the FedEx website, they did not pick it up until the next day. After going through the entire tortuous story with a number of other reps, I finally was routed to "Lily" in complaint resolution, who assured me that the box had left the building but that she would send a return request to FedEx and have it returned to HP, and that the money would be credited back to my account no later than Monday.

It's now Tuesday afternoon. FedEx dropped off the package and left before I could refuse it. I again called HP, and the rep with whom I spoke said that they had requested that the package be diverted but that FedEx had refused the request. She said that she would schedule a pickup for tomorrow, and that when it reached them I would be issued a refund "within three to five business days".

Because I had been consistently given false information, I would say mistaken information if it had not happened with every single person with whom I had dealt from HP, I called FedEx to confirm that a pickup had been arranged and to inquire as to why the request to divert delivery had been denied. The woman with whom I spoke at FedEx said that requests from shippers to divert shipments back to the warehouse are never refused, and that even if they were, they had no record of such a request for that package. Further, they had no record of a pickup request. She did schedule the pickup for me.

I called HP back yet again, and this time finally spoke with someone in the Palo Alto office who told me that she apologized but could offer me nothing and she was hanging up because there was nothing she could do. She did say before hanging up that my money would be refunded "asap" as soon as the package got back to HP. For some reason, I have a distinct feeling that there is going to be yet another series of calls required before that happens?

I absolutely believe that no diversion request was ever made, and I do believe the woman with whom I spoke at FedEx who said, when I asked her if HP had lied about making the request, replied that yes, they had yet again lied.

I will never buy another product from HP or any of their subsidiaries, and will do my dead level best to discourage everyone I know not to purchase their products either. It has always been true but in today's competitive economic climate companies live and die on their customer service. HP's customer service is the worst I have ever seen in my entire 62 years, and this is not even taking into account the class action suit that they lost regarding micro-chipping cartridges to make them non-functional after a certain date. In fact, it is so bad that I would not own another HP product if it were given to me.

My HP Ink Jet Printer failed to print after 60-65 copies. The total unit cost around Rs 800, whereas print cartridge cost around Rs 700. It means the cost per copy is more than Rs 10.

I purchased a Hewlett Packard Officejet Pro 8500, and it only lasted less than two years. The cartridges had been barely changed when the magenta squirted (bled) on printed pages. A local HP rep company charged me $29 to look at the problem(s) and then quoted $320 to repair the machine because "the parts are expensive". I would never have purchased this printer had I have any idea of its short life and such high cost to fix.

I have owned many printers, now I have an HP Photosmart D5460 printer. Besides the fact it gobbles ink it is any thing but smart. It is a major piece of crap. I plan to buy another printer soon and I plan to take this into the back yard and have a good time busting it with a hammer. I had a HP camera not long ago and I threw it away about two months after buying it. No more HP for me!

I put the black ink cartridge in the printer and half way it splattered ink all over my child's project. I was not happy. This is the first time it has ever happened. I talked to a tech support person today on 10/24/2010 and all he did was frustrate me and told me my warranty had run out on my printer which I already knew and ran it through a bunch of tests. The printer was fine. I have never had a problem with this before. I purchased this from our local Walmart just a couple of days before.

I just want my child to finish his project. I am not looking for a hand out. As a matter of fact, I have already gone to the store to purchase another black ink cartridge so he could finish this job.

I just thought you should know about your faulty product. I am not happy with this product at this time. I have to continue to buy this ink cartridge and hope it will not fail me or my family again. Thanks for listening.

I purchased a new HP printer model number J4550 All-In-One. The first time I had the ink cartridges re-filled at Costco, the printer showed error messages. I tried every step recommended by independent websites and HP phone support, and I have not been able to reset the printer and get it to work. HP deliberately rigs the printers to not accept refilled cartridges and so you will have to buy new ones at their outrageous prices. You can't even use the scanner until you replace the cartridges with new ones.

I will never buy another HP product due to these underhanded tactics! We have had this printer for about eight months now and only had use of it for about three months (until the new cartridges ran dry). It has caused a lot of inconvenience, time loss and expense in having to take documents to retail stores to print them, to get copies and to scan forms.

After one month of use, the printer quit printing red. The printer showed red was low but not out of ink. I bought new cartridge and cleaned print heads. It still doesn't work. I tried to contact HP for support. They want to send you to support forums or send you to a library of thousands of documents. Finally after 30 minutes on their website, I found email support. They sent me a 3-page email of diagnostics to perform. I did this with my last HP printer. I had over 100 hours of time and sent the product back five times. I never got the problem resolved.

This is absolutely the worst customer support I have ever used. They have no intention of helping you. They just want to give you diagnostic tests to run until you get tired and give up. This is my printer for business. I couldn't print info on this printer; I had to spend extra time to hook up another printer to print from.

HP Photosmart c5280 Series All-In-One printer, scanner, and copier. Had bought this printer 11 months ago. 3 months after having it, the CD/DVD printer door (label maker) would not open properly. So, I just took that as a loss, as I can live without that feature. Next to go was the paper feeder, it would constantly get jammed, and while the machine was in the process of itself trying to cycle through and feeding paper through, the top glass shattered into pieces. So, I am now out of a printer, copier, and scanner.

Well ,here we go again! I bought an HP office Jet Pro series all in one printer. Got it home, set it up and it told me it had a paper Jam. Guess what, no paper was in it. I returned it to office max, got a new one and 3 months later same error with no paper in it. I called HP and they admitted the printer was defective. This product is under Warranty, but they want me to accept a refurbished model. A 400 dollar printer, and you want to give me a refurbished model, no way!

Then they claim to have a customer service team member call me within 24 hours. Guess what? No phone call in their 24 hour window. Their customer service is a joke and when asked if I could just get my money back, they told me that option was not available. The extended warranty that office max offers only takes hold after HP warranty runs out. Buyer Beware. On top of it all, they want me to pay for shipping. I'm tempted to just return it to office max and get my money back that way. Stay away from HP!

On 6/7/10 I purchased an upgraded, all in one photo smart printer from the H.P. web site on a recommendation from a H.P. Service Tech that my new printer I just installed was defective. Although it was new out of the box it was 2 years old and out of warranty. I was never offered the option to pay for warranty services just that I needed to buy an upgrade at unbelievable price. The tech said that I had to buy this item at this low rate; I had to purchase it within that day to take advantage of the deal. I told the tech that I had to confirm it with my wife and that he would return my call in a couple of hours. (2hours) I gave him my cell phone number and he confirmed it.

Well I never received his call so the next day 6/7/10 I called H.P. I complained about not getting the call back and another techs response was" you didn't get a call because the tech that made the deal was not authorized to make such a deal. "That being said, I tried to get the best deal possible and we settled on a price for the new printer. The printer was to be shipped in 3 days; I received it 6 days later then promised on 6/13/10. On Friday the 14Th I started to install this new printer. The C.D. that came with the device was defective so I called H.P. for tech support. This tech told me I had to buy a system on line called iYOGI for $39.99.

I asked the tech why I had to do this because I just paid $223.00 for this upgrade. His response, "if you want me to help you install this, you need to pay the money so I can remotely use your computer to complete the install. I agreed and gave him my Debit Card # and we proceeded. After 4 hours on the phone he got the printer to work. On Sat 6/15/10 I tried to install the printer to my laptop to no avail. So I called Tech Support again. This time the tech used a H.P. link to use my computer. I asked him why the other tech used another iYoGi instead of H.P. and his response was "I'm not sure but we will reimburse you the money and apologized for his decision to use the other site as my new printer is under warranty."

Well this repair took 3 more hours and low and behold they could not fix the issue with H.P.'s software so I could use the printer on both my laptop and desktop computers. The Tech asked if they could have another tech return my call the following day and we agreed on a convenient time (9AM) E.S.T. This new tech was very thorough and made sure everything on both computers was working. All is well until my laptop froze and I had to reboot. Both my laptop and desktop had been disconnected. Once again I called for Tech Support and after 6 additional hours on the phone we got the issue resolved. Then on Wed 6/16/10 I was faxing some pages to my mortgage company when the printer malfunctioned.

Calling again to Tech support I was told after a 2hour session that this new printer had to be returned and that they will ship another reconditioned printer the very next day. He also wanted my debit card # for collateral and I nervously gave him. The printer was shipped and I received the replacement printer as promised. The printer came with nothing and I had to use parts from the one I'm supposed to send back. Also did not come with the installation software. So here goes another call to H.P. Tech Support. After a total of 6 hours speaking to 2 different techs, H.P. was unable to help me and if they could call me back today 6/19/10 at 2PM EST. Before we discontinued our phone session I made sure that they had my cell phone number. They confirmed it and also confirmed both of my Email accounts in case of any issues. I, at that time, asked the tech for a phone number or web site that I could talk to someone in authority to complain to about these issues. All I got was another apology!!! This is why I'm coming to you. I hope that I'm the exception and not the rule on how H.P. treats their customers. It's now 3hrs passed the time the time we agreed on and feeling like I've been screwed buy a corporation that just cares about the profits and not the consumer. Valuable time wasted, spent on the phone, boxing up and shipping 2 printers back, Money that I don't have such as fuel and $39.00 for a web-page that no other tech used (all others used the H.P. web-page) Anger.etc.

I purchased a combo ink pack (HP 96 black ink cartridge/HP 97 tri-color ink cartridge) from Walmart 2/19/10 for $64.97. I placed black ink cartridge into service around 5/10/10. I started having problems with the black ink cartridge shortly thereafter. I had an online chat session with HP support on 5/19/10 yielded a day fix. The problem was solved with new black ink cartridge. I e-mailed HP support starting 5/22/10 for RMA. Five e-mails later, no RMA. HP is dancing around issue with requests for home address and printer purchase date. This is not a marketing survey. My cartridge is bad, I have printed/electronic documentation of attempts to resolve with HP. No RMA as of 5/26/10. I e-mailed HP's CEO, BBB and now Consumer Affairs. HP is stalling resolution/RMA in hopes I will give up. Cartridge has "printed" warranty date of 2011/12/08.

Purchased HP Laser Jet 3800dtn for low use environment about 3 years ago and didn't need to change the printer cartridges until yesterday. Two out of 4 cartridges wouldn't insert properly. HP wanted $40 to discuss the problem. So, I searched user forums and found that this is a known problem: fractured cartridge locks, found on printers fresh from the factory. On calling HP again, I was told that this didn't make any difference. The printer was out of warranty and that was that. I could pay $40 to discuss the problem, even though I already new what the problem was. This printer is supposed to have a monthly duty cycle of 65,000 pages. This printer has printed a total of 11,040 pages since I purchased it. I will need to buy a new printer because HP won't stand behind their product.

I purchased an HP Printer a couple of weeks ago from WalMart. I tried to hook it up last week but to no avail. I called customer service and after over 1 hour of trying, the person told me that I needed a separate USB cord which was not included nor was it indicated on the packaging that it was needed. I was upset with this but I bought one and called the customer service again for assistance as instructed. I spoke to Ritesh who clearly was confused as how to help me and after over 1 hour, they hung up on me.

I called back and spoke to Andy who after over an hour of giving me contradictory and substandard service said that he would call me back in 10 minutes but he never did. He made me do things on my computer then when they didn't work, he accused me of putting in the wrong information when I was just following his directions. After not hearing back from him, I called back and was hung up on twice more when I asked to speak to a Supervisor.

I finally got through to Rose with ID number **** who put me through her supervisor Nathan who apologized as did others but failed to honor my request for a replacement printer as this one was clearly defective. He sent me back to Rose who I feel tried to help me but after over 2 hours, sent me to an expert named Ashok who after nearly 1 hour finally realized I had a defective printer. He asked for my credit card number for collateral to send a replacement printer but I refused to give it to him. I was on the phone from 6 pm to 2:36 am.

I purchased the expensive C7280 All in One printer as well as a wifi installation service which cost an additional 65 euros through BHV. From the beginning, the computer kept demanding to have the HP operating program reloaded. It had continual paper jams as well as printing askew. The man who came to install the wifi capacity (paid for and sent by BHV), had problems and thinking there was too much info. on my computer, during a transfer of my photos to a portable hard drive, lost many of my photos.

I called HP for online for help with the non-stop paper jams. They told me to unplug the machine and hold the off button for 30 seconds. That worked for a little while.The problem kept repeating. I called back and they demanded a large fee to have any phone advice since the machine was just over a year old at that time. I bought the machine in 2008. Now it is askew again, paper jams and each time I try to calibrate or print, it uses a horrific amount of expensive ink and paper. I have gone through 1/2 of the colors trying to calibrate and have failed to get it to print properly. There are 3 of us with this machine who I know personally who cannot use the disgusting thing.

The worst part is the frustration and what it is costing me while trying to coordinate my business! The ink is of the quality that 1 drop of water, and the whole thing runs. Everything about HP is to get money from the consumer through their ink scam and poor customer service. I am not used to being angry and frustrated, and now lose hours to those negative unhealthy emotions! I cannot afford to go out and buy new machines and ink! Judging from my friends and the lack of customer service, it is HP, not the individual printer. I am so angry and frustrated that I would love to sue them for the stress content alone. The time loss is enormous.

The cost of the ink is ridiculous, and not having a working machine is very costly to me. I have to go out and buy a new machine. I have over 100 euros worth of ink that now will not be used, not to mention all the paper and ink lost to this. Also, while I was flying, I bought ink in the US and even though it was the same number and size, it was fixed not to work on a machine in France. This is another way to cheat people.

I went with Hewlett Packard instead when I purchased all new HP equipment for my office for one reason, HP Tech Support and equipment reliability. Over the last nine years, I have made purchases from both Dell and Hewlett Packard but was impressed with the performance of a desktop computer I purchased in 2001 but that was back then. When it was time to update my equipment, I purchased a new notebook, printer, docking station (the monitor was to on order). Then I started experiencing problems with the All in One Printer (model 6500 E709n) which was driving me up a wall but with several phone calls to technical support was able to up get under control. Then while tech support was solving a scanning problem with my notebook, the technician downloaded the wrong file to my computer and crashed my system.

After six hours with tech support (not counting the hours working on the printer), all I had left was a one folder from my past files. My old profile was deleted and no office software. ***, the computer is only 30 days old. I stopped long enough to call tech support to talk to someone about my problems and while on the phone with the tech and booting up my computer, I got another system error. After a couple of hours with that tech, I was transferred to a the case manager. Why? Because the tech wanted to default the software back to when it came out of the box and the case manager agreed. When I stated my concerns in a letter on their website, I never heard anything back. When my computer started giving me errors again, I called the case manager and got a recording, "Due to technical difficulties, we are unable to complete your call." Then I had to call back to HP to fix the original printer scanning problem. I have no more confidence in their products.

I bought a new HP Printer, HP PhotoSmart C4680. From the first day, I could not get the paper to feed through when I need to make a copy or print off of the internet. So I did all the on line help I could do and still did not work. Then I found that I would need HP paper, so went and bought a package. The first time I went to print, it worked, so thought it was fixed. Then on another occasion I needed to make a copy, it did not work. So again I adjusted the paper and the control panel still comes up without of paper so I keep trying to re-insert the paper, No Luck.

Next, I went back to Staples in Stafford Virginia with my paper work with no intention's of asking them to take it back. I just wanted to see if someone there would show me what I was doing wrong. A man came to the register area along with the two female's already there and I explained what is going on and all he said is when did I buy it and that I only get fifteen day from them for any help, that I should call the phone number in the paper work that came with the printer.

So I left and came home and called "The Number" to HP and got a tech that (1) I had a hard time understanding, so it took a very long time to do what he wanted me to do to try to fix the problem, so he had me un-plug it and plug it back in. He had me remove the ink from the printer and put that back in and had me removed the paper and put one sheet in and after each one of my orders, I was to try to print some thing out but each time the Control panel would start blinking without of paper. So then he wanted me to press the Start button (5) times in a row but it would not allow me to do this.

So in the end he agreed to replace my new $129.11 printer with a refurbished (used, was broke now fixed ) printer, I declined and asked to speak with his manager, he said he would send the request up so his manager would call me. He asked what time was good and what time zone, said it was all set, the call would be between 8am and 4pm as I requested. The phone ring's at 7:25pm the same night and was informed that the tech was indeed right the they will only replace with a used piece. I asked for his manger or boss and he said that he was as high up as I could get, so in the end I finally accepted the used printer and then I was told that he needed my credit card number to secure the return of the broken one.

I said no I would not give him my number. He could send a call back notice to UPS or FedEx. He said no, then he said If I do not give him my credit card number, then I could pay to ship it back to them and once they receive it they would send me the used one. I hung up. Then I talked to a family member and she said her HP Printer was exactly the same way, but she can hold one piece of paper at a time and the printer will feed in and then print Yipeeee hers works (not) better than mine.

HP 4680 all-in-one does not scan with button on printer, nor work through the computer with Windows Home Premium 7 64 bit. After 5 hours of the technician messing around trying to get it to work, I ended the session. Kris said he would not give me a refund based on that, I would not let them figure out the problem. When HP states in their website that it's not compatible with Windows 7, they corrupted Windows 7 installing hardware that disabled certain Windows 7 features and still couldn't get the scanner to scan.

I had to call Windows 7 to get that issue resolved. I spent 500 minutes with HP and 64 minutes with Windows 7 on my cell phone which cost me extra charges. I want a refund or $99.95 plus tax as this printer doesn't state anywhere on the box that it's not compatible with Windows 7. Kris was very rude and basically said, "Too bad." That is a lie. If I don't get any results here, I'm writing the attorney general about HP products and filing a complaint.

My 6-month old computer printer needed a replacement cartridge. It would not fit and stay in the space provided. I called customer service. They sent me three replacement printers, one after the other, each having exactly the same problem. Finally, they sent me a new printer, which still had the same problem, plus another mechanical glitch. Finally, the 5th replacement (new) was sent and I was able to get the ink cartridges in.

Now, the new one needs a new black cartridge. Unlike some printers it doesn't work with just one cartridge. I am going to try to replace the ink cartridge, which they are sending me, but I am not enthusiastic. If this fails, I am having them send me a box and I will return the printer. They can do what they want and I will buy a Canon or any brand other than HP. By the way, we bought two printers at the same time, one for each of our computers. Guess what. The second printer is now out of ink. Will the cartridge fit? Of course not! I guess I will need two boxes. Warning: if enough other consumers have had this problem, there might be a class action suit available out there.

Said my HP3050 is 3 yrs old and out of warranty so that they don't have to support except for an extra $40 fee. I told them for them not to support a three year old product is terrible. Very poor customer service. That I worked for 40 yrs in the electronics industry and we had to support older products. What is wrong with HP? I bought their best HP Elite computer and it will not work with my 3 yr old HP printer and they do not have to help.

I've had their all-in-one OfficeJet printer (L7590) for about 2 years and have always had a problem with cartridges. When I don't even print in color, the color cartridges run out and the printer won't operate unless you replace the cartridge.

I have owned over 24 HP printers for both personal and business use over the years. I am finally packing the three I currently have and taking them to the dump. I buy new ink cartridges and find the quantity of ink has become less and less. The price goes up and the quality goes down. I have noted many such complaints on the internet and would think HP would want to keep their good reputation and correct their gouging. (That is what it amounts to when they advertise so many copies from a cartridge and one is lucky to get 1/3 of the copies assured). I live in a rural area and it is an inconvenient travel 30 miles to purchase ink cartridges when new ones were purchased two weeks earlier. They have lost me as a return customer after 20 years. I will spread the word and hope HP gets the message.

Hewlett-Packard keeps telling my extended warranty has expired on my printer. I purchased my printer on July 27, 2007 from Office Depot in Lexington SC. I called HP and ordered a 3-yr extended warranty. I have talked with Hank and different people trying to get my extended warranty date changed. HP has the date as May 28th 2010. It should be July 27th 2010.

My printer won't print. I have a brand new black ink cartridge I have talked to several tech support and no one can help me. It will copy but the copy is plain and clear there are words missing because something is wrong with the printer. When it tries to copy, it sounds like the whole insides are about to fall out. Please help me. I am sick of this.

This is not the first issue I have ever had with Hewlett-Packard, but to my mind, the most serious. As a result, I contacted the Better Business Bureau so they would have it on file, and I will be contacting other consumer and legal entities in the days ahead.

The person with whom I spoke with is named Catlin and would not give me his last name which, to my mind, is an amazing display of lack of open service. What did he think I would do with his last name? Note that some time ago, there was another issue, and the person in that department did not hesitate to provide her full name (Myrna **).

Two days in a row, Catlin promised and assured me of overnight delivery or a new printer, the Premiere 8500, due to what was called a hardware problem with my Officejet L7780. That was as a result of a paper jam and a wasted almost two hours with a horrific tech who was more interested in selling me a new printer and who lied to me continuously.

But Catlin also lied. He knew that I run a small business that is highly dependent on faxing and printing. He gave me a tracking number and assured me that although there was no delivery, as promised on December 29, I would definitely have delivery the next day before 3:00. When 3:00 came and went, I called FedEx who told me they did receive paperwork but once again failed to deliver or provide my package. In response to this, Catlin whined that he just got into work at 2:30 and was also frustrated.

That rings hollow, being as if he had done his job the day before I would have had delivery as promised. But he was covering his own butt having lied and misled. As a result, and having already endured setbacks due to being without a printer, I had no choice but to buy one from Office Depot. It cost me $395 as opposed to the $179.99 price Catlin was charging me.

In detail, I had an issue with my HP Officejet 7780 with paper and carriage jam. This was case number ** on 12/28/09. For a six-month-old unit. The first thing the tech tried to do was sell me a new printer and would not honor my request to allow me to pay for the service call. Finally, he relented, and we were on the phone for over an hour with the issue unresolved. He said that he would upgrade me to a new model for $99, and desperate, I said okay.

The he put me on hold for a very long time and came back and said it would be $299. When I mentioned his quote of $99 several times after, he insisted on $299. I asked him about the model. He quoted me an older model which was far less than what I currently need and have for my small business. Almost two hours was wasted.

I then called their customer service at 877-917-4380 X 95 and spoke with Catlin. He promised next-day delivery which would have been 12/29. When that didn't happen, I spoke with him that evening and was given a tracking number promising delivery for sure on 12/30. I called FedEx, and they said that HP did not deliver the product. Catlin blames FedEx which makes no sense. They are obviously not only incompetent but pathological liars. Due to being misled and poorly serviced, I have been injured by not having access to a fax machine or printer for three days.

This is not the first time I have endured a major issue with Hewlett Packard, but this has been the worse and most harmful. As a result of this deception, incompetence, and lies, I had to buy another unit for $200 more.I expect, at the very least, to be reimbursed for the difference and provide an extended warranty that includes service and overnight delivery if needed.

I bought an HP Color Laser Printer CP 1215. It worked fine until the cartridges started running out. The black went out first. The colored ones ran out all at the same time. If you try to print in black only and the color ones need replacing, the printer will not print. So, HP forces you to buy all three color cartridges to enable the printer to print in black.

The cartridges are expensive. If you replace them all, they cost more than what I paid for the printer. I believe that HP installs less than full cartridges in new printers so they can sell more cartridges. I took my black one to have it refilled. When I got it back, it would not work because HP fixes it so that if it is refilled, it will not work. I paid $149.99 for the printer and it cost $210 for four new cartridges.

HP-Deskjet D2330 printer. This is not really a complaint, except to say that after 60 minutes I cannot find any other place online to communicate to HP about this problem. When printing things such as labels or business cards, the first row of labels or business cards prints within the label or card, but as the paper moves in, each lower row begins to print just a bit higher on each new row on the paper, and each lower row of business cards and labels are printed just a bit higher than the previous row. Eventually the printing goes above the top of the label or business card. It is as if the paper is not being pulled into the printer quite enough - perhaps slipping a bit.

This did not occur when I first purchased the printer but has become a problem over time. Business cards look uneven and unprofessional, and labels eventually print so high that they are not usable. It seems that the "slipperier" the paper the more "slippage" occurs. NOTE - I really do not recall the exact date of purchase of the printer. Also, the label on the product does not clearly identify any particular number as THE Serial Number. I have tried other help sites and am unable to find any other vehicle to express my problem.

After using the troubleshooting guide offered by HP self help site, I arrived at the conclusion that the power module of my 9800 deskjet printer was faulty. The suggestions by HP were to have the part repaired or purchase the part through one of their suggested 3rd party suppliers. The part was not available or was available for up to 75% of the cost or replacing the entire printer. I was curious as to what if any environmental impact statement the company has made. Suffice it to say that throwing away the printer as an economical solution to the consumer does not live up to HP's statement.

To further exacerbate the issue, I have spent in "contact" with HP support. Currently I am in day 8 of waiting to hear from the business support division, a full week after I was promised to be contacted by them. The part or parts that most likely need to be replaced within the sealed part can be purchased for under $1.00.

The design of the HP printer is calculated to ensure the customer uses maximum ink. The "realignment" function is a fraud. It uses an extravagant amount of ink. You can cancel the realignment function but the printer refuses to print anything. I've just wasted two sheets a paper and ink on realignments that "failed"

HP says my matter is under review - it has been 4 weeks since first called and no contact from HP. Only contact from HP was that they were reviewing the matter and has escalated the situation - whatever that means.

I have sent several email about a problem with my printer. (The scanner is not working). The would not respond. When I called for tech support. I found out that I would be charge 39 dollars to talk to him. How ever I am not get any response via email.

In May of 2009, i had a problem with my HP OfficeJet All-In One a i first called my internet providers and they told me to call HP and gave me their 800 number i in fact called them and explained the problem which was a scanning problem they told me that my warranty was up and that they could offer me a new printer for what ever price that was quoted to me at that time. however i resolved the problem myself by reinstalling the software cd the scanner feature works well. On 8/21/09 i called HP again with an issue about my sound recorder i was told by someone named Samuel that it would cost me $99.00 to fix the problem i explained to him that i didn't have $99.00 and he placed me on hold for a few moments and came back on line and gave me a second quote for $49.00 i told him that i need to speak with my Vocational Counselor and he asked if he could speak with her i told him she was unavailable at the time he called apparently there is a time zone difference where he was calling from so he said that he would call me on tommorrow 8/21/09 which he did once again i resolved the problem my self.

when i print page HP DESKJET D1560 make lot of sound befor printing page and after printig page

My hp 6310 printer which was under decided to go on the fritz. I called hp customer care,(ha, what a joke), and was told to unplug from power, phone, and reset printer. They took control of my computer in an effort to fix the problem with the printer. After many hours with their tech support phone and internet they decided that it was equipment malfunction and they were going to arrange to send me a new printer. Someone from Case Management would be calling me in 24-72 hours. 8 days later and I still hadn't heard from anyone.

Finally, I began a campaign of emails and phone calls to get the issue resolved. Lots of email responses... "they are working on it" or "someone will be contacting me" to arrange for the replacement printer. I was offered a replacement printer by a person in what sounded like the middle east somewhere if either I would purchase a new warranty for my replacement computer in addition to free overnight delivery.

When I declined that offer (why would I want another year of this torture, dealing with complete idiots) and pay for it too. Then I was told I need to give them my credit card number as collateral to make sure I returned the broken printer. Now, by this time I could not believe they would expect me to give my credit card number over the phone to some person in some other country, so I told them NO. Their last and final offer was I send the defective printer to them and they would in turn when they received it send me a replacement. However, this would take 10 days or more before I would have a replacement.

I told him I wanted to speak with a supervisor and was told that it would be 2 days before a supervisor could contact me. Finally 15 days after my first contact, I get a call from the infamous case manager. I told her that I had been told that I needed to give the person in the middle east somewhere my credit card number in order to get a replacement printer. She said yes, that is hp's policy. I finally decided to give her my number so I could get a working printer again. She offered me next day delivery and it did come the next day. I have 3 days to have my printer back to them pre-paid freight.

I use the directions that come with the refurbished printer and guess what? That didn't work. So, I called customer service tech support and believe it or not I spend from 4:00PM to 11:00PM on the phone with them. They had remote control of my computer's. The first tech I had spend an hour with my vista computer and couldn't figure it out so he transferred me back to the operator telling me that he was sending me to a level II tech. Then the operator sent me back to technical support where I was put on hold and no one ever came back.

Disguised I called the case management line and was connect to customer support again. There I spend the next 7 hours of my life on the phone and computer. He was able to get my vista computer to work with the printer but said that the instructions that were sent were not for networked printers. Judging from all the things he had to do, you'd have to be a tech to figure it out. It wasn't just plug in and go. Then he was working with my XP machine to configure it to work with the printer. He never could get it to scan and now states it is being sent to a level II tech for problem solving.

The Case manager called and wanted to follow up on my call last night regarding their terrible tech support. Now she is implying that my XP machine has a corrupted scan file. Well, if it does their tech did it. It has a fresh install of XP less than 1 month ago. Now I know why they asked if that machine was HP. No, so it much be that machine. I will not ever buy another printer from HP again. I had forgotten that my last experience with an HP produce (scanner) was also a problem many years back. Even their tech back then said the scanning feature of the software is very touchy.

Anyway, I have a printer that I can print to the printer from my XP machine but I cannot fax or scan from that computer. All I can say is I am more than unhappy and dissatisfied with the printer and HP customer service. Their customer service is the WORST ever.

Our HP LaserJet P2015dn is not working properly. We are unable to get print outs back and back.

In the spring of 2008, my old HP printer bit the dust. It had been a great printer. I purchased the C5500 because I had such good luck with the last HP. It worked fine until last March of 2009. It went out so I called HP. He walked me through several steps to check it, but came to the conclusion that probably during an electrical outage, something (I forget what exactly) blew and it was irreparable. On March 30, 2009, I went to Fry's Electronics in Manhattan Beach, CA 90266. I purchased the same printer, now the HP C5580 All-In-One because I was familiar with it and felt that the reason for the last one to go out was beyond anyone's control. When I brought it home, my husband installed it, saying it was very complicated and difficult to do. He has much experience with printers and he is a photographer and does most of his own printing. He has also owned many printers over the years, and many of them HPs, without such difficulty.

April 4, 2009, my new printer would not print on the Versa Check paper that we used for our checks. The error message continued to say Out of Paper. Both of the previous printers worked fine for this printing. I called HP assistants and he went into my computer and fixed the problem. He was just great and patient as so very helpful. He spent over an hour with me, his time and mine. Not long after that I couldn't get the scanner to work. The printer says, "Try starting scan from computer. Refer to documentation for details." I never could get that to work. I don't scan very often so I thought I would deal with that later. In the meantime, my envelopes would not print the standard #10 envelopes which had printed at the beginning of my ownership of this printer and both the last printers. The error message says, "Wrong size paper." I tried changing anything I thought might be the problem. Now, June 3, 2009, the printer again would not print on the Versa Checks. I am now furious! I called HP service. They couldn't even find my last Service Ticket #. They wanted to go through all the fixing again. I run a business and do not have time to spend hours on the phone fixing a product that is basically new and has already been fixed before.

Now it has more problems. I told HP that I wanted my money back, a whopping $162.36. I need to immediately get another printer as I need to print checks immediately. The service representative continued to say, "So, how can I help you today? What is the problem?" I continued to repeat over and over, "I did not want to spend any more time on it and would like to speak to a supervisor." They made me wait 1 hour and 25 minutes until they would finally put her on. During this time, the conversation with the representative continued with, "So, how can I help you today? What is the problem?" I was about to blow my mind. I said, "Did you not hear what I said in the beginning and have repeated many times?" After this 1 hour and 25 minutes, Nadia in India, came on the line. She began by telling me that she had been in a meeting and had to leave that meeting to help me. I informed her that I had been in the middle of keeping my business running when I had to stop and deal with a printer that stopped working, losing my time and waiting so long for a supervisor. Not only was I unable to leave the phone even to go to the bathroom. She asked about the amount I was requesting which is $162.36. She assured me that someone would call me back the next day to speak to me in regards to my problem/s.

On Monday, June 8, 2009, an HP representative contacted me. He said it was impossible to take the printer back and refund my $162.36. The only thing he could do was send me a refurbished printer! Not only that, but it would have some parts missing that I would have to take from my broken printer. It is very clear to me, the importance of Hewlett-Packard's customers. I asked him, "For $162.36 to keep a returning customer, you can't do that?" "No," he replied. I will never buy anything from HP ever again and will be sure to tell anyone I know how I was treated and will blast this all over the Internet.

HP Sales sold me an Officejet Pro K8600 printer as if it were the replacement of their Deskjet 9800. Their technical support teams told me that the K8600 does not print 11x17 media. Their paper handling/media shows 3 x 5 to 13 x 100 in. After I told them that I printed on that size paper from Word and Excel but would not hold scale when printing from CAD programs, like the older Deskjet 9800 did, they said to, "Try downloading a driver for your OS. If that doesn't work call sales at 888-999-4764." The latest driver did not help. The call to 888 was even less helpful. They said that there is no warranty after 20 some days and they would not email any resolution or response.

HP need to re-think their outsourcing --or train them better

4 days after my warranty expired, my HP Officejet Pro L7680 all-in-one printer said I needed to put a new ink cartridge in..So I did...It is an official HP ink cartridge..The printer did not recognize it and said that it cannot print..To put a new cartridge in..This cartridge cost me about $30.

HP phone support checked a couple of things, but just said that since it is past the warranty, that there is nothing they can do..They said I have to take it and pay to have the techs see what is wrong. Isn't it interesting that the problem just happened after the warranty is up? I am not the only one to experience the same thing.

I've called for help for my printer many times, but these last two were more than ridiculous!! On 4/22/09 I called about my printer. I spoke with Paromita. She took over my computer and convinced me she knew the computer well. She proceeded to delete things I knew nothing about. She said my computer had too many things that are not necessary.It had nothing to do with my printer. She did ask for my permission and I gave it. My booboo. After about six hours on the phone, she said that she would have a Level 2 call me. I never received it. Because of her deletions I lost one of my Features and some other things.

Then on 4/24/09 I called again and spoke with Amit Kuman, about the same problem. To cut it short, after six hours, he said he would have a Level 2 call me. I'm still waiting. This is very aggravating to say the least. Both of them would go silent when I would ask a question. I would say hello several times with no response. A. Kuman admitted to me that he doesn't say anything when he doesn't know the answer.

This is rude. I am a novice on the computer, but I'm not stupid to realize that they try to appease me. I don't believe they had any intention to have a Level 2 call me. It's a cop'-out'. I've called about ten times about various problems and I'm on the phone no less than two hours. These aren't very competent technicians, in my book.

Hours each month trying to get tech support/assitance. 11/08, spent days - even after purchasing $55.00 1 year plan. Call Case Manager in Canada Julie H. Problems continued. 3/12/09 new ticket. Today 4/13/09, printer cartridge empty just installed 4/1/09 and it is the exdended life one, hardly use the printer.

Finally, tech support responds, answer: hardware shot, must buy new one for $272.99 plus $24.00 for another year warranty. What about the cartridge I just bougtht for $36.00 -Nothing. What about the extended warranty I boutht-Nothing. Why would I buy another HP? Whatabout the $216.00 in cartridge purchases over the past year that just kept running out? Don't buy HP. Demand better. Don't support poor quality and client neglect.

physically I am a wreck from being on hold, ignored, irritated........

Three black HP 56 printer cartridges were sent to this company to be refilled; they were charged by credit card; the cartridges which came back from the company were incorrect and were for an HP51629 cartridge. Attempts to email the company and call the company met with no response. After many attemtps, I finally spoke with Jack at this company on 13 January 2009; he apologized and asked that I send the cartridges back to him, which I did; they were unopened and in the original inksoutlet boxes in which they arrived.

They were sent via Priority Mail on 13 January; I have confirmation from the U. S. Post Office that they were delivered to the correct address at 11:09 AM on January 16. I have never received the replacement cartridges back; I spoke with Jack a number of days ago, and he says he has no record of ever filling the cartridges, has no record of ever receiving the cartridges and has not refunded my money nor returned my cartridges.

At this point, I am out the charge for having them filled, the postage to send them to the company, the postage for the company to send the incorrect ones to me, and the postage to send the incorrect ones back to the company. This company has no customer service or ethical business practices. It should be investigated, as I believe it to be a skam company which takes consumers' money but does not deliver the product.

I purchased a HPlaserjet printer P3005 from a company who I thought was an HP dealer. I registered the printer in order to get the 1 year warranty as described in their product brochure. About 60 days later we begin experiencing jaming problems with the printer. The original seller informed us that he could not service the printer since he was not an authorized seller ( we no longer do business with that company).

We called the authorized service provider in our area who responded very quickly and tried to fix the problem. After a few trips to our office he decided that it was better to get a replacement for the original printer. HP sent us a replacement shortly thereafter. Again about 60 days later the same problem developed and we went thru the same sequence. We are now in our 4th replacement printer and are experiecing the same problem. I called HP today to request a refund since I no longer want a defective printer. I was told that a refund was not an option since I had owned the printer for almost a year. I remainded the HP representative that I had yet to get full use of an HP printer for more than 60 consecutive days, the equipment was still under the warranty and it was pretty ovious that there is a flaw with that particular model I no longer wanted. She informed me that was too bad but a refund was not an option. She offered to put me thru the technical support which I had no interest in going thru again. I have spend over 20 billable hours speaking with their Indian technicians and the problem has not been resolved.

I guess their warranty is excellent if you never use it. Go Hewlett Packard what a to build consumer confidence and loyalty. I will never buy another HP product for this firm. Its pretty fair to say that HP does not stand behind its products.

received defective printer as an upgrade for 7210 all in one printer. after repeated calls to hp tech support was told they would only refund extended warranty funds. will not replace defective printer. had professional computer service try to install printer, he could not & told me to return it because it was defective. called hp tech support & it took them 3 hours to install. printer keeps going offline. bad port on printer. was told it was my computer usb ports. northstar computer was back out to make repairs. found nothing wrong with computer ($160.00) later. said again it was port on printer.

$120.00 for installing, $160.00 to fix computer that was not broke, $150.00 for refurbished printer that does not work $90.00 extended warranty for what? at least 15 hours in front of a computer that won't. print. plus $310.00 for the original printer. total $680.00

I have recently purchased two HP products, a Laser Printer and a business Laptop. I have had more problems than is reasonable with both, but particularly with the fact that the two do not work together (see case 3604786575). The issues I've had with the laptop include: 1. DVD not able to load OS--support fiddled around a while, then sent replacement disks that were not for the OS I needed (XP x64), later with tech support they were supposed to look into sending the right disks, promised to email or call and never did. 2. Apparently this notebook is incompatible with the new printer, so I either have partial function, or none at all 3. Some of the software mentions bluetooth capability, for this notebook, but the documentation is vague, I still have no idea whether or not this notebook is bluetooth enabled!? And after the strange interactions I've had with support in India that barely speaks english, was afraid to call and ask.

The printer also has issues: 1. Unable to receive faxes, the fax picks up maybe half the time. 2. Unable to communicate with computer. 3. Software for HP Solution does not load from the disk properly, after installing, it asks for disk in location 1, and I have to browse to the proper folder and install that part of the software. 4. I alwasy get errors (on every PC when installing regarding flash player and something called hpqdummy) I have had some crazy interaction with tech support as well. They all refuse to let you speak to a supervisor, I think one even lied about being a supervisor (I have a copy of the chat log), I've had them troubleshoot the wrong product, give me steps in the wrong order, and I even had one tech call my house after midnight, waking my elderly father. I am thouroughly disgusted with HP, and at this point just want to give up and return it all.

Approximately 50 hours of billable time @ 50/hr. Laptop--$500, printer $600

I have recently purchased two HP products, a Laser Printer and a business Laptop. I have had more problems than is reasonable with both, but particularly with the fact that the two do not work together. The issues I've had with the laptop include:

The printer also has issues:
1. Unable to receive faxes, the fax picks up maybe half the time.
2. Unable to communicate with computer.
3. Software for HP Solution does not load from the disk properly, after installing, it asks for disk in location "1", and I have to browse to the proper folder and install that part of the software.
4. I alwasy get errors (on every PC when installing regarding flash player and something called hpqdummy)

I have had some crazy interaction with tech support as well. They all refuse to let you speak to a supervisor, I think one even lied about being a supervisor (I have a copy of the chat log), I've had them troubleshoot the wrong product, give me steps in the wrong order, and I even had one tech call my house after midnight, waking my elderly father. I am thouroughly disgusted with HP, and at this point just want to give up and return it all.

My All-In-One Officejet had a hardware failure under warranty on 1/23/09. Tech support took one and a half hours to tell me what I already knew, could not verify the warranty number I supplied & refused further help unless I paid them more money. My next call to Executive Tech Support (closed for the weekend) got me a badly refurbished (wet ink inside) replacement unit with a limited 90 day warranty. Executive Tech Support has not returned my calls and as of today I am without an acceptable replacement unit. This is my fifth replacement and has been an on going issue since I bought the original unit in late 2004.

I am self employed and need reliable equipment in order to work. The badly refurbished units they have sent breakdown soon after receipt.

I have a similar type of complaint as Feder v. Hewett-Packard Co. I have a HP Multifunction printer (bought in 05). In the first 2 years, there was very little usage to none, but in the past 2 years, the printer usage was roughly a total of 2000 pages. In the past, on occasion, I would update my hp drivers through Hp Update to have the latest working drivers for my equipment. Immediately (meaning within days) after the updates, I noticed problems arising, such as, increased adware, a lag in processing info, and noticed warnings, and even received error messages just as the one in the Feder Case. So I decided to stop updating my drivers with newer versions using Hp Update, reset the equipment, and relied on original drivers that came with the equipment.

Everything was working fine for at the very least 8-months, up until today. I went to update my printer drivers on my laptop using Hp Update and behold, 24-hours later I get an error message on the display of the printer, No black supply. Nothing was removed or changed physically with the printer. Is it a coincidence that every time I go to make a version update (which HP highly recommends to do on a regular basis) for my equipment, some kind of error is the resultant factor. Coincidence I think not. Besides this is not the only maker of product that has made me think twice, are they or are they not putting EXPIRATION DATES ON THERE PRODUCTS AND DELIBRATELY DAMAGING FUNCTIONING EQUIPMENT BY SENDING A SIGNAL TO THE OWNERS PRODUCT.

I am certain these corrupt companies? incorporate some technology into their product to contribute to the failure of its product once it reaches the expiration date. Is there any protection or penalty against these deceitful business practices? If there is an expiration date on the product, it needs to be specified to the consumer. Now I have to go out, spend more money, create more waste, by buying a new $800 printer so I can do my work because HP decided to kill my printer for there benefit of selling me another worthless product.

I bought an HP L7680 printer from Staples stores. It was expensive at 250. Within 15 months (so just out of warranty) and without any undue force being applied, the springs came out of the ink cartridge loading bay. It was impossible to install ink cartridges so I took it to a printer repair shop. They told me that HP has priced its components so highly that it would be cheaper to buy a new printer!

I could not believe that such a tiny repair would be so expensive. This pricing policy makes a mockery of consumerism. HP builds them so poorly so they break down, are too expensive to repair and consumers are forced to buy new ones. What happens to the old one which is 99% in good working order? It will probably end up in some landfill or other.

My very small company is forced to buy another printer, something we can barely afford given that we spent 250 on a printer that should've lasted for years. Also, this broken down printer is just scrap now, despite 99% of it being in perfectly good working order. There is no need for this scenario at all. If only HP would price its components for repair at reasonable prices, so many more printers could be repaired instead of trashed and dumped. It is extremely irresponsible behaviour towards the environment and HP is a big enough company to be mindful of such things.

This printer is costing me time and money in ink and paper. It randomly cuts off half of the text at the bottom of the page every 3rd. or 4th. page. I have been on the phone with India for 4 hours recently with no results. This is my last HP Product.

Buying a HP Officejet ~ print ink expired with the experation date of 9/16/2007. What a scam ~ I have some brand new cartridges that I cannot use. I will not buy a HP again due to this issue. I am a sales rep; paid on commission only, so ~ yes, I might stockpile when a big check comes in. However, to find that I cannot use them is just a crime! It should be choice if I want not the top quality print, and lot of times I don't. I just want to make a copy of something!

Loss of about $400.00 dollars!

I did not find my HP DESKJET 940C CD to instull into my PC so that I could use my prnter, so I decided to go to HP wedsite to download the solft. When I got there they wrote that you can only download their Driver detective which will work for all their priters. Then I downloaded it and then installed it in my computer. It really worked for two days and after which all my printers were disabled.

I have other printers which are not even HP products which were disabled with the Hp 940c. Suddenly a message from the driver detective pop up on my screem telling me to that I have 11 errors and that I should now register with driver detective so that they can fix it for me. Now my computer is not running good because of this their window detective. I tried to delete the driver detective but it refuses to go away.

Now I can not use any of my printers. My computer is no longer running good. It has giving some emotional stress as aresult of this.

My Photosmart printer, c5280, drips black ink when it is parked. The solution is to move the cartridges out of the way and stuff a kleenex down the hole with your finger (repeatedly). A one hour conversation with an India service rep was fruitless. Check the paper, check the cartridge, serial numbers on the cartridge, reinstall the software. Must be your computer, contact the manufacturer.

No physical damage. Lots of lost time, talking to service rep, cleaning machine, throwing away printed material that was too smudged to read.

I went through the WORST customer service experience of my life!

I bought a printer for my home office in April '08. I immediately had tech issues with the printer that could not be resolves through HP support such as a constant error message displaying that there was a carriage jam or paper jam or a number of other faulty messages.

They had to send a replacement printer. The new printer was also faulty. The display screen was broken and would not turn on. I then called for help and my nightmare began. First of all, HP apparently outsources to India and I had a hard time hearing the Customer Service Rep.

I was taken through 1 1/2 hours of troubleshooting and then told that I would be transferred to someone to get a replacement out. This rep told me that I would have to call back after 7:30 my time to reach the proper dept in India.

I called 8 TIMES in a two week period to get the replacement printer sent. I was told contradicting information about my warranty being expired, having to prove proof of purchase and when I would expect my replacement. Everytime I called back I had to explain my situation over and over again even though I was given a ticket # that was supposed to have everything noted.Transferred here and there and never having the right person or dept the 1st time.

I lost countless hours of very crutial work time and had to pay to use a printer at Kinkos for 2 weeks. Finally, after a month I was send a replacement printer only to find out that this printer (unlike my original purchased printer) does not have wireless setup. I bought a printer with wireless setup because I needed to work from my laptop. They did not tell me this on the 8 phone calls. I will NEVER purchase an HP product again and I will forward this info to my corporate company as well.

I lost a lot of work and have been dealing with added stress and anxiety due to work deadlines and projects I could not complete without a home printer.

My all in one printer scanner ect. Mdl.# 6310. Was malfuctioning again. I went through the users guide and preformed all the troubleshooting listed for the issue. Then called support. Spent 1hr. 20min. on the phone. My Cell phone minutes gone! My time gone.Went through what I had done. They had me do it all over again WHY? Un plug plug in. Turn off turn. Un plug plug in.Transfered to spesialist. Do everything again. Paper, paper, and more paper. Ink, Ink, and change the Ink cartriges.

Still same problem exist. Copier Down have to wait for lable to return. Asked about up-grade or ink for my time my cell minutes all the supplies I went through repeting their tests.Besides opening new ink and installing that wasn't needed. This shortans the shelf life on the two open sets of black and color cartridges. No No No! Be happy were going to send you a new? or will it be a recomditiond printer. I won't know.

Loss of paper, loss of ink, loss of cell phone minutes. Loss of my productive time. I'm a student on a tight budget. Behind on my homework and very stressed. My time has value they got my money I get a printer from China, have to talk to a guy from India I can hardly understand. It really sucks all the way around. One more stick on the pile of despair in this Recession.

I have a HP printer With a 3 year express replacement agreement. This is the third machine to go bad. I cannot get HP to replace this unit I feel I am getting cheated out of the warranty. And after 3 times i should get a new machine and warranty

I have spent countless Hours on the phone & been without the use of a printer which I paid for And paid extra money for an extended warranty. I have spent countless cell phone hours Printer ink costs and aggrivation trying to get this problem resolved

They failed to return the money that they charged my credit card when they sent me the replacement Office Jet 5610 when I returned the old one. 22 phone calls and many referrals and cutoffs I am still trying to get my $79 back

lost a lot of time and $79.xx and refuse tobuy HP again. Have posted experience on numerous customer boards

I bought my hp deskjet F4140 printer about 9 months ago. after printing about 25 sheets, a message came on my computer screen saying I needed to change the black ink on my printer and would I like to buy new ink on line. I did not buy on line but bought at Walmart. I felt it was too soon but changed it any way. Again after printing abut 25 sheets, I got the message that I needed to buy ink (this time both black and color) on my computer screen and would I like to buy on line. I printed 200 more sheets before changing the ink and thought the ink detection level was defaulted, before buying both black and color ink.

I changed the ink today and after printing only 16 sheets I got a message that I needed to change the ink again. The printer is not printing a good print. I have tried to contact the hewitt packard support and have been unable to do so. I hate the HP Deskjet F4140. But then, I hate the new compaq presario laptop computer I got at the same time with new Vista windows. My old 1995 Windows is much faster than this laptop and it has 10X as many programs on it. I wish I could affort to throw them in the garbage.

purschased a HP Officejet J4550 printer from local Costco. i just want someone to know what a piece of crap this printer is. it LitERALLY jams every other page, and i can't afford a new one, as i am a retiree. HP should be made to pay back everyone that every bought one of these printers.........AWFUL.

HP should be held accountable for putting this on the market

I am one of computer shop in INDONESIA, i've sold HP DESKJET 2566 printer to my customer on 7th NOVEMBER 2008. The problem is when i plug the black ink cartridge to the printer is not working, the lamp on the printer is blinking and the display on the computer is the black ink cartridge is not recognised. The things makes me crazy is when i open the pack of the black in cartridge there is X code on the sticker of the black ink cartridge.

How come HP as a big company sell a damage cartridge to the consumer. A shop like me is only gain $2 - $3 profit by selling 1 printer but i've to replace my customer with a new cartridge. It's not the first time case. Few months ago i also got the same experience by selling HP Cartridge but when it's open the cartridge have got no ink at all (EMPTY). i opened it and set it to my customer by myself so it's hard to said that my customer lied to me about this case.

I first purchased a HP OfficeJet 7100 All-In-One Printer in 2002-2003. After several issues, including the current issue of a consistent Scanner Failure Error, HP could not fix the problem and replaced the HP OfficeJet 7100 with a HP OfficeJet 7130. This replacement did not alleviate the Scanner Failure trouble, because it eventually occurred on the 7130 as well.

As of 9:40AM (10/27/2008) to now at 2:10PM I have been either on-line (chat with tech) on the phone or e-Mailing HP (tech support, customer support, customer relations, case management and executive customer relations), all to no avail. The tech support walked me through some diagnostics, which finally included unplugging my printer from my surge protector and plugging it into the outlet directly. It worked once, then the scanner failure appeared again.

Now first, I have a problem with a printer that I can plug into the outlet directly and use only while risking frying said printer, or plugging into a surge protector and forgoing the use of my printer! I also have a problem with a top-of-the-line printer/fax/copier (at the time) costing around $500 or more and lasting three to four years (low volume use). I also know someone that has a Brother multi-fuction printer that has lasted nine years. What does that say about HP's reliability, not to mention the similarly abysmal service. The only costumer service training most people apparently have today, at least at HP, is to just say NO!!! However, considering the unfathomable lack of interest in their customers by the HP support staff, I can see how it also reflects in their concern for product quality - How low can you go!

I cannot fax or print consistently. I missed practically an entire day of work, including resetting my schedule and the missing of deadlines. It detracted from all other daily duties including contacting clients, business research, marketing.

I have had the same problem occur with 2 Hp aio Printers. The HP 500 AIO and the Hp 2710 AIO. I have been researching this problem and have found out that HP AIO seem to all fail when it comes to the scanners. I have researched this problem and I have a long list of AIO printer models that have the same problem. It seems as if there is a electrical problem or fault with the all in ones. I should think that Hp would have a simple fix or a recall. A printer should last longer than they do.

Unable to scan or copy anything. Unable to do home based work.

I purchased an HP PHotosmart 3210xi All in One about 18 months ago. I have found that it has decent print quality, however the cartridge life is extremely short and it has 6! It costs about $60-70 to replace all cartridges or $10-15 for each one individually.

After several picture prints are made, at least one cartridge will begin to show an error for low ink. I have replaced all several times in an effort to ensure it was not just a faulty cartridge or an error. However, they continue to have an extremely short cartridge life with only a handful of pictures max before running out.

I initially paid over $300 for this printer and have spent over $200 on ink in the last 18 months, with very less than 50 pictures being printed.

I had an HP5510 all in one. Automatic upgrade to Explorer 7 after having to purchase yet another computer & running XP so suddenly the all in one was not supported and fax did not work - an essential item in this home office. So... bought the HP J4580 all in one... claims 200 pages of text off of each black 901 cartridge (which is still too expensive) and it gets less than 40 pages even on grey scale (as an hour and a half call to India had me change settings to.)

So roughly 40 pages for $17 plus. This is highway robbery and unacceptable corporate sheer greed. Local firms (ie Walgreens and similar service firms) with cartridge refill service cannot fill the 901. This is false advertising and blatant consumer rip off on behalf of HP and it should be noted for other consumers not to fall victim to!

I have to print forms and service clients that I earned no commission on and this cost ratio is off the scale! I am extremely angry with HP and further displeased with false hope from their foreign tech group. 3 cartridges in one slow week and earned less than $3k for the year so far... what a joke - but I am NOT laughing.

Purchased a HP laserjet CP1518ni last week via HPSHOPPING. I have make many purchases this way, however this printer is apparantly damaged as evident by the red toner dust inside the printer and the car belt like squeal by the unit as it prints. This, by the way, is the first day I opened the box and attempted to install it.

Despite our website stating 24-7 availability, I have spent more than an hour on line - and on the phone attempting to get a RMA number to return this product. The website seems purposely difficult to accomplish this. The most significant consequence of this experience is HP losing a customer who has liberally purchased HP products.

In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst! I bought an OfficeJet J6480 from the HP website. I immediately had problems with it from day one. The off button doesnt work (you have to unplug it!), the top loader doesn't load, so I cannot fax anything, and when I print, there are black streaks on the page. The customer service reps continually passed me off to other reps who repeatedly asked me for the same information.

They refused to give a refund and only when I agreed to an exchange did I find out that they were going to send me a REFURBISHED printer instead! I paid full price for a brand new printer, I dont expect to get some used piece of junk to replace it!! I had it with HP. I cancelled the exchange and I demanded a refund. Do not buy the HP officejet j6480. It's a piece of junk.

Even though I purchased this item DIRECTLY from the company online, (not at a store), they still had trouble finding and verifying my order and seemed incompetent when it came to providing quality customer service. I am a full time grad student, I work a full time day job and I have an evening internship. I don't have time to play games on the phone with lousy customer service. Wasting my time and money.

Your 4100 printer and software is JUNK and I will NEVER buy HP again

I loat customers and tons of productive time due to screwed up software

I buy a printer all in one HP 3710 and after 5 months broke down. I call HP. After a few hours they send another printer HP L7680 with a half price $299. I said OK. Now after 2 months broke down again and I try to talk to the supervisor and impossible and the shut the phone on me. What can I do? I lost with them almost $750. I can't talk to no body only to the robot and don't get no way.

I bought HP All-in-One printer C5180. Never ever work. Contacted Customer service 3-4 times by phone and Chat. Get few promises to send me replacement and the company lost order ticket< receive promise again and they lost order data again and again, and again I have no idea how to fiz the problem with this printer

$100 original price. 4 hours waiting and receiving stupid explanation about technical problems on HP support system I did not slept 2 nights, after conversation with Hp support in India. This is nightmare, and nobody keep any promises in this company about calling back

I bought an installed an HP printer. I got an error message that the print cartridge was incompatible. The cartridge came with the printer and it was the correct cartridge. I contacted tech support and after they told me to clean the cartridge I never heard from them again. I cleaned the cartridge as instructed and tried to contact the same tech support person but he hid out in cyberspace. I will never buy HP again

I lost three or four hours installing and then uninstalling the product that didn't work as well as two trips to the store. We will see if I have trouble trading up to a different company

We have purchased a HP m5025 mfp printer before eight days. but from first days to till date not working. it's a DOA case. Company work suffered from a week.

I have a Hp D4260 jet ink printer which causing me to uninstall and reinstall I keep getting an erro installing message when doing so. I reads: driver are already installed As a disabled college who is working full-time and attend college full-time I cannot go out and purchase a new printer. And to make matters worse I need one so that I can do my assignments. I have contacted the service reps at Hp and there are of no help! It seems that if I keep reinstalling the printer I will damage my computer I need some help.

The consequences of this matter is heavy. With this bad printer I have no choice but to throw it away! Since Hp is no help at all. This will impact me in the worse way one is to watch my GPA fall and also to have to spend what very little time on the campuses computer lab typing all of my reports and spending, what little money I have in printing as well.

I purchased a HP Office Jet 5610 all in one printer 6/29/07. Warranty is for 1 year. On 5/24 my printer stopped turning on. Starting 5/25/08 I tried wen support, I e-mailed and everyday since telephoned, fax'd and e-mailed and I am being told that is is out of warranty because it was sent to the store (office Depot) over 1 yr ago. Again today...still on the phone almost 1 hr with no answer. They all tell me I need a case mgr to over ride the warranty, but the case mgr never calls nor can I get any on the telephone.

1 week with no printer, not being able to receive fax's-My mom is the hospital in NY and I need to fax paperwork to the hospital.

I have a HP PSC 1410v all in one (Printer, scanner, copier). HP has known since this unit came out that there were compatibility issues. I've called and they have fixed the immediate issue, but haven't resolved the long term problem (incompatibility with certain software). Now, my unit is old enough that I must pay for the problem that has existed since I got the unit. They even developed a fix for the bug (confirming that there is a problem), but now the fix doesn't work. The only solution is to reboot. Who wants to reboot everytime the printer hangs. I'll NEVER buy another piece of HP equipment again.

Most it's lost time from rebooting a slow computer and the frustration of having equipment that you paid good money for but only works sporadically. When it does work, it works great.

This is an ongoing saga. You call HP CS. You have to answer some robot; then get put on hold. Then someone answers the phone, asks you for all this information, including model # serial # to check your extended agreement (which someone put the wrong date on, but doesn't matter since the printer is the 2nd one received this year from HP because of problems). Then you get transferred to another phone -- ONLY TO HAVE TO ANSWER ALL THESE same QUESTIONS AGAIN!!!

Now why do they give you a complaint number? Why do they make you repeat the same thing? Why when it's in the computer and person #2 sees it, do they ask you for your full contact info, serial number, type of machine, etc. etc. all over again?? It's plain dumb!!! This IS A COMPUTER COMPANY!!! and they have a DUMB, customer unfriendly customer dis-service, customer drive us crazy service department. I HATE calling this company. I HATE that people can't add 3 to 2005 and that they get 2007. I HATE that I have to keep repeating myself so often (every since frigen time I call them). I HATE it that my phone number and name aren't enough infomration for them. I HATE it that I have to keep giving them the same information over and over again. I HATE it that when they send me a new printer, it screws up both of my computers, so that they won't print right and that I have to spend hours upon hours trying to get it all fixed. I HATE it that when I won't give them the information -- they hang up on me. Well, I just hung up on them and am trying to get into their administration office. Because this is just WRONG.

I can't get my business computers to print correctly.

I purchased a Photosmart 3210xi, SN MY57S8112M in 2006 for $259. In March 2008, the printer stopped working with a message Ink System Failure. I contacted HP online help and was told that I had a hardware problem. As the 12 month warranty was no longer in effect I could get a replacement for $150. The printer offered was not equivalent to the one I had purchased. So I would have invested $400 and owned a printer with less features than I had initially sought. I took the printer to a computer repair shop, and was told that the cost to repair it was prohibitive. If this model has an inherent problem that cannot be repaired, the warranty should be extended. I understood that the warranty was expired and was prepared to pay for the repair. This printer has since been made obsolete and I would like to know if it had a problem that could not be resolved.

I cannot now recoup any of the cost of the printer as I left it with the repair shop for disposal after the report that it could not be repaired. On 3/26/08 HP offered a replacement for $100, but the printer had been thrown out.

We purchased (Dec. 20, 2006) three HP camera / printer bundles as Christmas 2006 presents. The printers (HP photosmart A430) all experienced the same apparent power supply problem. The problem began in July of 2007 when the one printer we had at home would not power up. After numerous telephone conversation with HP Indian call centers, we were advised to return the printer and a replacement would be provided. This replacement just bit the dust a month ago. Same problem - it would not power up. Unknown to us until just recently the other printers we had purchased also experienced the same problems. That's four printers with exactly the same problem. Note that none of these units were overworked by any stretch. Maybe 12 photo's printed by each. HP customer service advised that it was too bad but the units were out of warranty.

I purchased a HP printer(F335) recently. HP sold the printer with what is called host cartridges. They print for a very short time (40 prints in my case), and then you must purchase trade cartridges. The printer costs $45 to $50, and trade cartridges cost $30. HP does not label the product "no cartridges" or "test cartridges" or anything. You still believe you have a fully functional printer with regular cartridges.

I got 40 prints for $50. They were dishonest. I have a choice to accept the lying by means of omission and pay tribute to HP or go out and buy another printer. Regardless HP has gotten at least $30 by cheating the consumer.

In 2004 my wife bought me an HP Photosmart 7960 printer. I never opened the box until around July 2007. I set it up, printed 2 photo's; shut it off. Now, February of 2008.... I go to turn on the printer and .... NOTHING. It simply will not turn on. I called HP support; that was a joke. I chatted with an HP Tech on line. They suggested that I buy a new power pack adapter, which I did. It arrives. I plug it in.... guess what.... STILL NO PRINTER!

Calling is a futile experience so I start off by chatting with a tech. I re-explain the entire situation. She tells me that its an internal h/w malfunction and that it cannot be fixed! AND.... that I cannot return the power adapter as it is a part that is not allowed to be returned. I honestly don't know why I am out here typing this, except that I want any and every one who is contemplating the purchase of an HP product to run... not walk... run. Make a purchase from any other manufacturer. The HP experiences that I have encountered (the above is the condensed version) is just simply horrible.

The cost of the printer... whatever it was back in 2004.... $350 or so... the hours that I spent on-line, on the phone with incompetent HP service reps/technicians... the sheer aggravation.... priceless!

On August 30, 2005, I purchased the HP Office Jet 7410 all-in one printer. The reason I chose to purchase a $449.99 printer is I needed a top of the line printer, and I THOUGHT the HP Office Jet 7410 had all the features I required. About a week ago, I started having problems with my printer. It would not shut off, the front panel turned blue, and a symbol with the numbers 00000020 appeared. I contacted a tech support who informed me that my warranty had expired; and in order to speak with a technician, I would have to purchase a new warranty. I purchased the warranty and spoke with a technician who determined that the printer would never work again because the hard drive on the printer is damaged. He then offered me an upgrade: I could purchase the C7180 all-in one printer for $299.00.

I have always spoken very highly of HP's products, and I am very disappointed with HP's resolution to my printer malfunction. I spent a generous amount of money relative to the cost of printers, and I expected the life of the HP Office Jet 7410 all-in one printer to be a lot longer then two years.

The printer initially did not install correctly; now it does not function well with double lines appearing, overlapping, tilted lines, uneven line spacing, lines cut at different points, etc. My printer is HP PS 1500 series with Laptop HP 530

Economically, it costs many pages and my important educational assignments look bad! I suffer as a student and have to apologize to teachers because I cannot afford printing at the University.

HP PSC1610 All-in-One Printer, Scanner. HP Service is as worthless as it gets. Hewlett-Packard's total exportation of customer service is part of a decline in Western Civilization. There's not anyone in the United States who seems to care about customer problems. Hewlett-Packard has SOLD OUT based on my experience. No solutions can be found. Contact with their California Offices is a waste of time, also.

Hours of time wasted online or telephone requesting direct assistance from real locations, preferably in the United States. Frustration and total disarray with Hewlett-Packard.

Two years ago, I purchased a wide format printer from HP; you can see my complaint on a previous post on Consumeraffairs.com. I first asked HP for a printer that uses pigmented inks and also prints black and white ONLY without colors.They suggested a Designjet 130; I purchased it for $ 1,300.00. It came and within two days, I saw that is did not do what I had asked for. I wanted to return it and they refused. I spent entire year with tech support who kept insisting that they could make it do what I needed, to no avail. Then it started eating print heads costing me another $ 800.00 or so. It was now out of warranty. I complained to the BBB of California, as well, and this dragged on another year or so with HP at first ignoring the complaint, then refusing to do anything and then ignoring it for several months.

Imagine my surprise when I got a phone call a few weeks ago from Jennifer Martin regarding this complaint, and who in a few minutes of discussion said that they were indeed going to send me the new printer. It came three days later, is a superb machine, I would say the state of the art, and so far, works like a charm,. It is finally EXACTLY what I ordered two years ago. It is also a $3,400.00 printer (retail) to replace a $1,300.00 printer (retail), so they did not use the price as an excuse to shirk their responsibility. Finally, a great ending to a stupid mistake on their part, and even though it cost me a lot in money and lost productivity, they made good. It feels good to be able to say something nice about a company, about anyone these days.

Ever since I installed the HP printer LaserJet 2840 I am getting error 1706. On 9/25/07 I called Hp tech support. In order to talk to these guys you must first pay $39.00. After about an hour of getting nowhere I said I would let them search and I would call back. I called today 10/8/07 and was told that I was allowed only 5 days for the first payment, and if I wish to continue I must pay additional $39.00. This is absolutely ridiculous. Why do I have to pay twice for the service I did not get or should I say for the incompetent service I got? HP company should be ashamed for this policy which enforces the charges for service that yields no solution to the problems presented. The case number of the service call is 3220191896.

It is the principle that is violated here. When we are buying a product or service we should get a physical product or service for the payment given. In this case HP got my payment but did not supply me with a solution (product), so I did not get anything for my payment. To demand yet another payment was really a cheap shot. Shame on you HP. In the end I am out of $39.00 + tax.

I bought a Hewlett Packard HP PSC2210 all-in-one printer-scanner-fax in 2002. It has been working with my HP Pavillion Media Center PC 854n since 2003. It worked great until the past 4 to 6 months. Apparently Microsoft Windows upgrades made it obsolete. It no longer scans. I have worked with the HP staff via internet chats to attempt to patch the problem on three separate occasions. All have met with failure.

I purchased a color Print cartridge # 57 from Wal-Mart about 1 month ago. When I pulled out my new cartridge, pulled it out of the box and installed it, as I have the past few years. All of my copies came out PINK.

I called HP and was told my cartridge was dated 2006/10/08. It was OUTDATED. How strange, for I just purchased it about one month ago. The customer service rep said it was too late and I should go back to the store and purchase another one.

I purchased an HP 7210 All in one December 30, 2005. For $400.00. I started to replace the ink cartridge again (seperate problem, expensive ink, smaller amounts, gouging!) When I closed the lid, the screen kept saying insert ink cartridge in right side after 5 attempts I took the color cartridge out and noticed the little wire across the middle of the colored side was not in the same position on the black side. Upon further examination I noticed that a small piece of plastic used to hold the wire in place was broken off. I noticed that there were 3 small screws holding the ink cartridge container in place. I called HP to see how much for the replacement part? I was told that this part was not able to be repaired or replaced. They offered me an upgraded HP 6180 Photosmart all in one for $179.99 FREE SHIPPING. With a standard 1 year warranty. That person informed me that my REFURBISHED 6180 Photosmart would be shipped for a total of $179.99. I explained that I was told nothing about a refurbished model. They have given me a case number and I am awaiting call.

I purchased new HP Photosmart early last year. It quit working within three months. HP replaced it with a rebuilt unit, same model.

The rebuilt one began malfuntioning; it indicates Paper Out with each page. HP said that it is now out of warranty; it was only good for three months.

Cartridges are EXTREMELY expensive, but I thought I had excellent printer. What I have is expensive cartridges and a piece of junk for a printer.

I had problems loading the software for my HP pcs 221l all in one printer. I am 65 years of age and am not as computer literate as some, but I won't tolerate a sarcastic, condescending individual who is paid to be professional and courteous.

A reply of "yep" say's exactly what his opinion is of his CUSTOMER.

I purchased a refurbished HP PSC 2355 all-in-one printer less than a year ago. So far I have purchased 4 tri-color cartridges--2 #95's and 2 #97's. After about 5 usages (approximately) minimum of 20 pages at best, an error message appears stating that the Tri-color cartridge is not intended for this printer. How can that be? It's the same cartridge 20 papes ago. The cartridge is still full. When that error message appears, the printer will not do anything. Nothin'. It is rendered useless. So I have to purchase another cartridge, then the saga continues again. That only happens with the Tri-color. The black ink cartridges work fine.

I have spent more money on color cartridges than what the printer cost me. Each time the printer became disabled, I did not have the time or money to go purchase a new all-in-one printer. It was more convenient for me to go to the grocery store ASAP and purchase another cartridge .

When installing and HP printer to my HP laptop something did not work correctly. I contacted HP support via their "online" chat. After 6 online chat sessions and one final email to technical support I still can't print but also now can't open certain applications and have 2 dialog boxes stuck open on my new laptop. It seems the tech support people do not read the previous chat sessions (ID's were provided to them) so they end up recommending the same procedures be performed that I've already completed via a prior tech that haven't worked. So now that I've had to repeat myself 7 times I'm going to find someone on my own that can fix my computer.

In December 2005 I purchased a new HP PSC 1410 V, all-in-one printer. It did not work properly from the moment I hooked it up. The printer cartridges it came with were junk so I had to waste time going back to the store to get new cartridges. Since then it prints, but looks very unprofessional in appearance. It still will not print envelopes. I own my own business and I have had to find other ways to print my materials in order to keep functioning.

I am going to have to buy another printer after just 3 months.

After using the printer all morning a message appeared the "Printing job for this printer is stopped." No matter what I tried the printer would not work. (I am a very experienced user). Although I just bought the printer last summer I was told by tech support it would cost $30.00 to get help. What a rip-off! I would rather buy a new printer (not HP) than pay $30. How are you going to have satisfied customers if you treat us so shabbily?

Was not able to complete my work assignment.

Bought HP deskjet 9300 two years ago to use with Mac G4 computer running OSX & OS9. Had to nurse printer along right from day 1. HP email help-line just said "Un-install, re-install drivers" They never had a solutionand fobbed me off at every turn. Last week the HP9300 broke down completely. I live in a small town. I didn't ever want to use HP again, but was forced to buy an HP1280, because that is all that was available in the shops here. Now I've found that HP doesn't even have a driver for Mac OS9, even though it is a fairly recent operating system. I emailed HP to find out when this driver will be on their web site, they said "we don't have a driver for OS9". I already knew that! HP have become a third rate company compared with what they were. I will never buy their products again or recommend them to anyone - period!

I converted to a new OS and could not get my printer to work. After two weeks of effort, I discovered the printer was deemed obsolete by and the company would not waste resources to update the drivers for the printer. This was an economic loss for me.

This would be just another story of the unfortunate consumer but for the treatment I received. I never cursed or made derogratory personal comments, but was disconnected twice and not by mistake. All but two of the reps I talked to kept repeating the same mantra to the point I thought it was hardwired.

This as the most unpleasent customer service experiance I have ever had.

I purchased a Hewlett Packard Multifunctional Printer Model 7110 2-3 years ago at a local electronics store for around $400.00. The first year it printed ok. I used the Scanner and Printer, but never the fax. It never printed properly after the first year. It's in mint condition, not one scratch with original box. I have not printed in color "for about a year". Just plain black.

I'm not rich. It prints with white lines going through the text all the time. Only baby blue for color. I tried everything for manual maintenance, nothing corrects it. It KEEPS DISPLAYING IDS FAILURE CALL HP. It's a new printer that does not work, what I am I to do, SPEND ANOTHER 400 ON ANOTHER PIECE OF JUNK AND HAVE THIS HP WASTE MY SPACE?

Several other people have complained about this printer with the same display results on other web sites. I called the customer service and they said that they would take mine back "only in original box for another one that they are using to replace it with for about 25 dollars off". OH BOY! I guess they know they are having problems with it but will not do anything else to help keep their customers satisfied.

I have never had a problem like this before with any computer related products and this really makes me upset that they did not do a recall or at least offer people a good $200.00 - $300.00 rebate for proof of purchase to replace the failed model. I was hoping you could look into this.

I purchased a hp officejet d145 all in one printer-scanner-copier-fax machine. We paid $350.00 for it 2 yrs ago. I have had several problems with the product and have found the customer service department to be absolutely NO help. First, one of the print heads (magenta) was going bad in the printer. (I did not know this was the problem for several weeks.) Every time I printed a page I would get an error message on the display screen on the printer and it would say to turn off the printer and turn it back on again.

I called customer service to find out what the error message meant. No one would tell me. I was asked to purchase a warrenty before they could answer any questions. It took several phone calls and being on hold for sometimes 45 min. before I finally got a supervisor who would even talk to me and that understood what I was trying to ask. He said I needed a new print head in magenta, so I ordered one (from HP) I was not looking for a free fix, I just wanted to know what the code on the error message meant so I could get what I needed to fix the problem.

Now 6 months later, I keep getting a "scanner failure-turn printer off then on" message. This occurs when I print a page. I have not used my scanner in several months because it causes the printer to fail ever time I try to scan. I have never heard of a customer service department that won't talk to you at all. They just kept saying no, they could not tell me anything.

I purchased a HP 5510 all in one printer/fax/copier for my wife for mothers day 5/10/2005. It is now 11/28/05 and I have no printer. It broke about 3 weeks ago and I called the HP customer service # (if that's what you can call it) and I was told that we had to do a series of test to see if we could get it to work. After no avail I was told that I could get a new one. I was told that I would need to package it up with cords and everything it came with and they would send me a fed ex label to send it back. I received the label and I sent it back 11/21/05.

I called them today to find out if they had received my HP all in one and Andreas (male) wasn't sure if they had or not but he assured me that I would receive mine real soon. I told him that I put all the cords and everything inside. I then was disconnected so I called back. This time I got Rashid on the line. He informed me that I would not be getting a "new" printer I would be getting a refurbished printer. I told him that was not acceptable and I wanted a NEW printer to replace my 5 1/2 month old printer, the one that should not have broken this soon in the 1st place.

He could not explain to me why I was getting someone else's problem so then I ask for a manager. He tried to discourage me from that but I insisted and he put me on hold for about 15 minutes. When he came back he told me that the manager would have to call me back within 0-24 hours because he was tied up at the moment. I informed him that I had waited this long and gone thru all of this and I wanted to speak to someone now. I ask the manager's name and all he would tell me was Arun D.

He then put me on hold again because all of the sudden Arun D. was available. Well this time I held for about 20 minutes when a female then came on the line and informed me that Arun D. had gone to get a bite to eat because he was hungry. Of course I was FURIOUS and I ask what happened to Rashid and why he didn't come back on the line. She couldn't answer that one. But she told me that she would try to get someone to talk to me, only after I insisted again. She assured me that I would only hold for 2-3 minutes. I knew this was not true. And after about 15 minutes of holding I hung up the phone. So my 184.00 all in one is out there somewhere and I have no machine for my business and I may or may not get another one which will be a used one.

They are selling a copier called the PSC 1510 all in one. They cannot support the cartridges that the owners require that have bought these printers. My local store got 20 in and they were gone in one day. Yet they still continue to sell the printers - there is a skid full of them at the local Staples store I go to.

I had an HP 2510 all-in-one printer/scanner/fax/copier for about 18 months. I shut it down and unplugged it when I went on vacation for one week. Upon my return, it would not operate cleanly - it occasionally had I-want-to-start-to-scan hiccoughs. Finally, that is all it would do. I called HP and was told (1) it was out of warrenty, (2) it was a hardware problem, and (3) for $150 they would replace it with an HP 2610.

I checked the web and found that they would sell me a refurbed HP 2610 for around $200. In other words, their machine died after only 18 months and they offered me a $50 trade-in on a $400 machine! Generous? NOT! Where is the HP of old? My antique HP 4L laser printer still chugs on. P.S. Their 2510 software was somewhat flakey from day one. It also loaded up stuff I did not want, and they didn't tell what was safe to remove.

I bought the HP all in one printer D135 about 2 years ago and has been noticing that my color ink cartridges runs out every 9 months (roughly)eventhough I only print roughly 5 pages per month, and always print black color only. I suspect HP has designed into the software to time the ink cartridges base on when they were first installed into the printer, rather then on the usage and the content of ink. This is an unethical practice as they are obviously charging consumer a high amount of money that is not based on the usage.

The most horrible customer service--a nightmare of negligent (and in some cases deliberate) lies and misrepresentations regarding a piece-of-junk all in one 1610 printer. It's not the money (with rebate, I'm out about 40 bucks), it's the gall in producing such an atrocious product, which they admit has been nothing but trouble and that us Apple customers are the "guinea pigs".

I mailed a rebate certificate on the 8th of July 2005. I included all of the required proof of purchase bar codes and recipts from the retailer. I also complied by sending the forms in between the dates 5/1/05 through 7/16/05. What I failed to do was see the 30 days from date of purchase which was not in large letters,or bold print... and I was disqualified just because of a few days having past. I am a senior citizen and I was counting on receiving that $50.00. rebate. There has been illness.

I feel that the Hewlett Packard rebate center sould waive the 30 days from date of purchase being as I complied with all other requirements for the rebate. I have done many rebates from other companies over the years, and I have NEVER been treated this way. Also on the rebate form it states that once the rebate certificate has been submitted the product cannot be returned for refund....OK being as my rebate has been denied, does my status change in that regard. They have my bar code etc. which was required for the rebate.

I bought a Hewlett Packard d135 multifunction around 11/15/2003. It had problems right from the start. Installation didn't go right, crashed with blue screen of death after installation/numerous uninstallations/reinstallations. Crashed with the blue screen of death about 25% of time when starting scanning from director. Paper feeder for ADH is not reliable. Does not do reduction properly when copying. When you run out of one color ink, machine shuts down ALL functions and confiscates the machine until you install cough up the $ and install a new ink cartridge. It wastes a whole solid page of color ink when printing a "test" page. Wastes color ink even when you select print in gray scale.

Machine finally became unusable -- crashed with blue screen of death on almost every scan attempt. HP service was worthless. Would do nothing for me. Blamed the PC in the face of overwhelming evidence to the contrary. To top it off, even after uninstalling the d135 with HP's uninstaller, it still left spam on my hard drive that prevented the installation of a HP 6110 that I borrowed temporarily from my employer. HP service was again worthless. Did nothing to solve the problem, did nothing to satisfy me.

I lost about $2500 in billable time as a result of this fiasco. HP service kept stringing me along promising a solution. I should have sent the product back right at day one. I will never buy HP again.

I purchased a HP d145 Printer, Copier, Scanner and Fax in July 2003. While I was away on my last tour (Merchant Marine) the unit failed, around the 11/12 month mark. I did not return until September and promptly called to inquire about getting it repaired. HPs answer to everything is "No." I was told that production on that unit stopped in 2002 so it was an "Outdated" item not worth their time (It cost me $325.00!) Is it my fault it sat in a store until I purchased in in 2003? I just think that if I spent so much on the unit and it failed within a year I should be treated better then the horrible customer service department they have.

Even when I spoke to the supervisor at the call in center he seemed to favor the "No" word. I asked if they could send a letter stating that they would not cover the item as I wanted to file for an extended warranty through my credit card and he told me they could not provide such.

I later sent the unit to a repair shop to see if I could get it fixed, only to get a call back from them horrified at how poor the HP service center has become in the past year. (They should know as they repair such units all the time!) In fact the repair people told me to invest in anything other then a HP as they seem to last longer and have better support services. Their recommendation was for cheaper yet sturdy Epson units.

I purchased a HP Officejet v40 multifunction printer from a store in Tacoma, WA on 10/5/2003. The printer stopped working around Aug. 1st, 2004. I have gone through all the troubleshooting methods available to me, including HP web site, manual, telephone, etc., but so far no luck. The printer is still under original manufacturer's warranty, but HP support told me on the phone that they cannot repair or replace the printer. They can provide an "upgraded" model but I have to have a fee charged to my credit card. I think this is ridiculous! What purpose does a warranty serve if I have to pay for a new printer? I don't intend to buy anything from HP ever again. Their support is lousy and in my opinion, misleading. I filed a complaint with the BBB in HP's area of California today.

Not only does "HP Gouge InkJet Users" but it also tries to discourage customers from exercising their rights under their warranty on their ink cartridges. I contacted HP online regarding a defective black inkjet cartridge and requested a replacement of the defective ink cartridge.

They tried everything they could to discourage me from continuing to exercise my rights under their warranty for the cartridge. They did this by sending me replies that requested that I do all kinds of checks and changes to drivers, software, etc. to check to see if the cartridge was really defective. I tried over and over again to explain all that I had tried, including their suggestions in their early replies, but had confirmed that the cartridge was defective.

These cartridges are too expensive to use less than three months then discard. The information on their website states that the cartridges are warranted against defect until the date stamped of the cartridge, which is 4/30/2003. Even their Reference Manual for the printer confirmed that after going through certain checks, the cartridge is defective and needs to be replaced. I did the checks listed in the Reference Manual before contacting HP.

When I received their latest email reply indicating many other things I needed to do to check whether this cartridge was defective, I had had enough. I had told HP that I had placed a new cartridge in the printer and the printer worked fine. I also told them that after receiving their first reply, I tried the defective cartridge again and had the same problem. Finally, I called an 800 numbers, which was not easy to locate on their website, only to be referred to a "HP Out of Warranty Support Team" person who asked me all kinds of questions about the printer itself, i.e, how long I had had it, the serial number, etc. I had to dig thru my files for this information.

I asked why that information was needed when I was not having a problem with the printer, but with the ink cartridge. I explained to the female person (Ginger) all I had gone thru to verify that the cartridge was defective and that all I wanted was to exercise my rights under HP's warranty policy. I was told that they had to determine if the printer was in or our of warranty. Actually, the printer is still in warranty! She finally gave me a name and address to send the cartridge to and indicated that that person may not still be there but the cartridge would get to the right person. I feel reluctant to send the cartridge in because the usual procedures for obtaining warranty replacement and/or repair was not followed.

Companies usually give the customer some type of repair authorization number and other specific instructions to follow when sending products in for replacement or repair. I finally insisted on some type of "number" and was finally given a case number. At this point, I am considering how to best handle the situation. I had problems in the past with a color cartridge, and just because it had gone past the "warranty date" by a fraction of a time, I was told there was nothing they could do. I went through similar numerous emails before finally giving up. This time I will not give up. I have heard of other people having problems with the cartridges, and most of the time just get a new one and throw the defective one out.

I purchased an HP Officejet G85 printer with double-sided printing accessory in March of 2000. I also purchased an HP Pavilion 540n PC, which came preloaded with Windows XP. The software that came with the Officejet G85 will not load with Windows XP. After contacting on line tech help, I was advised to call HP (long distance charges a couple of times) I was told that the software for the Officejet is not yet available. On April 8th the same customer service rep assured me that the software would be ready and my printer fully functional in a couple of weeks.

I was told by a HP customer service rep. that in two weeks the software would be ready. I waited over three and inquired again. I was told that the other agent should not make promises as "nobody can determine timelines for developing software. Anyway to date (May 16th) that software has not yet been developed and again I am told... two weeks. The only reason I purchased the machine was for double-sided printing...I asked HP to refund my money or double-sided printing costs until the software is available. They absolutely refused citing "no mechanical problems with the equipment".

I reminded the rep (Lynn and John) that the equipment is NOT WORKING. Anyway, Im appalled at HP's stance and lack of service. No warnings on the box. Sales reps at the store had no idea, and the only defense they have somewhere "on our web page" we note that the HP officejet does not support double sided printing with windows XP". But, I was told you have to do a search to find it! I find that completely misleading as I did not buy the equipment on-line.

I purchased a Hewlett Packard 600c deskjet printer in October 1999. It has never worked consistently well. The ink smears as it prints, no matter what settings I choose. I am using HP print cartridges ($30) and HP paper ($7/500 sheets). HP's customer service structure is set up to charge you if you have a problem with their products, and I have been through that ringer with other companies, so I won't bother with HP. I also had an HP Pavillion Computer that completely failed after about 2 1/2 years of use. I am completely soured by Hewlett Packard's home-user products and will never purchase anything they make again.

My printer problems have cost me money: About $200 for a printer and print cartridges that have never performed to reasonable satisfaction. This has consequently cost me lost work time trying to solve the problem (I work from my home). Needless to say, one cannot hope to send a business letter that is smeared and hard to read!

I am interested in the suit against HP. I have an Office Jet LX printer. And the cost for the ink is outrageous. When I bought my computer in Feb. of 1998 I was using about 1 cartage ever 2 months. In June of 1999 I move back home to work for my parents and I use my personal computer and printer. At time my mother will reimburse me for the ink seeing that I am now going throw 1 about every 40 to 50 day. I figure I have spent nearly $1,000.00 for ink since Feb. of 1998.

I bought a Hewlett Packard Deskjet 420 and the damn thing doesn't work. The company doesn't have an 800 number to call, only a 900 number at $2.50 a minute and I'm not paying it. I am stuck with this junk printer now.

On August 16, 1999 I purchased a HP 610CL deskjet printer from Walmart in Bedford Park , IL. When I got home and opened it, it was missing the software disk.

I exchanged it the next day for a new one. This printer worked fine for approximately 4 and a half weeks, then suddenly stopped. I referred to the manual, and to their troubleshooting web site but nothing they offered would help. I called the store to see if I could return it and they said their limit was 30 days.

I sent messages to HP's support forum, where you can post questions and reps leave answers but my 5 messages ( every week since incident ) went unposted and unanswered. I have also emailed HP directly through their site, asking for a refund, but those 3 emails have gone unanswered as well.

They do have a technical support/customer service phone number but you are charged $2.50 a minute for speaking to a human! There are many complaints about this same model at their forum page, probably at least 75 in the last 3 months.

I believe this specific model is faulty and HP is trying to get away with not refunding customers their money. I paid $107.61 for nothing!

I am out time and money because of this! I have work that I need to do with a printer, now I will be forced to buy another, without ever getting compensation for this two and a half month old printer!

I ordered a computer printer through HP's website on 2/24/98. I received the printer by FedEx on the 26th. It did not work. After trying all of HP's online support, is still did not work. I called the phone number above and let them know that I was returning the product. They said they would not refund the shipping charge calling the return a "buyer's remorse."

The associate that I talked to first, Jamie, encouraged (more like extorted) me to order another printer, telling me that I had "to work with them". When I asked to talk to a supervisor, she said none could be found. I became very upset.

I saw no other option but to order another printer. So I did. They billed my credit card again for $222.94 and said that the other charge would be credited to my credit card when they received the returned printer. I sent the printer back to HP on 3/2/99, the day after I received my replacement. To this day, my account has not been credited.

When I called on 3/12/99, a person named Shawna told me that they had not received the defective printer. I immediately called FedEx and they gave me the time of delivery and the person's name who signed for it! I dont understand why I am being given the runaround from this company. The say they didnt get the printer, FedEx says they did. I know who I believe!!!

All I want is my credit card credited for the $222.94.

I am a very meticulous person with credit card debt and I would like this matter cleared up. The company was not in the least bit helpful in clearing up their own error. . . sending a defective piece of equipment to a customer!!! I am very stressed over this and would appreciate your help. I am trying to avoid going to the Attorney General and/or the media, but I guess that might have to be next.

After being treated this shabbily, why wait? Call Geraldo Rivera, Janet Reno and anyone else you can think of.