HP Customer Service

The antivirus software on my HP notebook (Pavilion dv6) was expired, so I went to staples to get new one. I got the McAfee total protection and tried to install it on to my notebook. For some reason, I wasn't able to install it, so I called McAfee customer care and they tried to help me to install the software on my computer. We tried doing that via disk and since it didn't work we tried to download it from the Internet and it didn't work either. The way it looked like, the problem was with the computer not with McAfee, I guess there were some settings on the computer that prevented the software to be installed. So, I called HP and by the time I was done dealing with your tech guys, I was very, very mad.

Let's start, first, HP is a computer company, you guys are doing computers for a living, so how come your computer system is so unadvanced: every time I call, I have to give them my serial # and then my product #. That's mean, I have to take the battery out and read really small letters, why you don't you make it more convenient for us and just get my info via phone #, like when I order pizza, they can do that, how come HP can't (annoying)?

Second, I start talking to the tech guy and explained to him the problem. Now, I would expect from an HP tech guy that they do not just fix the problem but they should fix the problem fast. The guy was trying to fix the problem for 2 hours and was still unable to fix it. Third, when I asked to speak to supervisor, he took my number and said that somebody will call me within 2 minutes, I was waiting for someone to call for an hour, when no one called back and I tried calling again. Fourth, when I called, this time I asked the tech guy his name and ID #, he gave me his name but said that he didn't have ID number (how can you find tech guy that with only his name that he wouldn't even spell and without an ID number). So if I want to complain about this guy, I can't.

Fifth, I asked to speak to supervisor and the guy refused to transfer me to a supervisor. Sixth, I hung up, called again and asked to speak to supervisor and this time it was a lady (said that her name was Justin). She kept me on hold for 1.5 hours and still won't let me speak to a supervisor. Lastly, I called the next day and tried do the whole thing again (I tried to have new tech guy fix my computer for an hour but he couldn't and when I asked to speak to supervisor, he won't transfer me).

Now, I don't know how to get started? From your annoying computer system, it goes to your very unprofessional tech guys, even my 5 year old daughter knows more than them, or just poor customer service. I would like to get a full refund for the service that I purchased from you guys and don't want to deal with you ever again.

I ordered and paid $28.00 for power module on 1/31/2012. According to Customer Service, the power module is still in transit with FedEx (tracking # **). After waiting over a month, I no longer want or need this item. I want a refund. I have been told that my account would be refunded but to date, I have not received the item or a refund.

I was on hold for two hours to get a defective ink cartridge replaced and ultimately, I was refused a replacement. Their service is basically non-existent and they try to wait you out hoping you'll give up.

I am writing this to complain about the poor support services by HP. The following is the content of the email I have sent several times to different departments. There has been no convincing reply/solution to the issue yet. I want you to help me and tell me what to do about it.

I do not know how many emails I have sent to HP support in South Africa, and to the customer service in Dubai international Airport since they have already been 50! I am tired of explaining the problem to everyone, because nothing is happening about that! It has been 4 months since I've been involved with this issue. I bought 2 HP laptops, which obviously is not going to happen again throughout my entire life and my friends too! The units did not work properly from the very first week I purchased them from Dubai International Airport. Here, in South Africa, the technicians told me they are not able able to repair them, nor provide us with new ones, so I sent them back to Dubai to replace them with new units. But what they did was to repair them.

Please keep in mind that I am not going to use new laptops which have been repaired and have replaced main parts any longer! I am feeling sick about your poor support services for HP. At the time of purchasing, the salesman told me it has global repair/exchange warranty, but it seems it has been a big lie! I do not stand this anymore. I was not able to do my job since I had bought it for work. Unless you do not provide me with 2 new units immediately, I am going to act publicly about it and also claim for these 4 months I could not do my job. This is my last warning to you, and I hope you will do something about it before too long.

I will never ever buy an HP product again. I ordered an HP mini through Verizon.It worked fine for about six months. At this point, computer stopped working. I called tech support. What a laugh it was on the phone with them for hours and hours. Being put on hold for 45 minutes was not funny. They walked me through so many test, that included taking out the hard drive then putting it back in, to be told finally it would have to be sent back.

I sent it back. One week later, I got it back. It worked for one day and crashed again. I called Verizon to have it turned off. Still trying to get this computer fixed. Each time I call, it's the same thing, trying to understand what tech support is saying. You can not talk to someone who speaks English. I have tried to find a local #. No luck. HP, I think your products are useless and your tech support is worse.

I bought an HP desktop from Staples in 4/11. By August, the drama started with the monitor not getting a reading and continually going to sleep. Off to Staples under the extended warranty and they tried to repair it 2 times to no avail. Then on to HP tech support, I had no luck so we shipped it to HP for repair. It returned with a new motherboard. It lasted 2 weeks and the computer crashed again. I shipped it back to HP and it had another new motherboard (this was only done with numerous calls to HP case manager). Now we are up to 11/11. Tech support returned it to factory settings. It lasted a few days and bingo; it was another episode of a machine that didn't work. I FedExed it back to HP for repair. Now they replaced the motherboard, CP.

U unit and hard drive: It was returned to me on 12/02. It lasted 6 days and now it has no sound/video. Many irate phone calls to California for customer support wouldn't help. I had to call the escalation case manager again. I was now promised a new computer that week. Here we are 1 month later - no new computer but a new monitor. A call to the case manager who accused me of lying - they had validation that I was shipped a new desktop. A monitor is a monitor when I see one. However, the packing slip in the box read HP desktop!

Now I have had every case manager on the phone and have been promised FedEx labels to return the monitor for 1 month now. I call Georgia every 3 days to no avail. It's interesting that these escalation case managers have no boss when I ask to speak to the top supervisor. What an incompetent, fraudulent company which does not give a ** about consumer service or satisfaction, or even stand by their product for reliability and integrity! They all need to be fired from the top down. Why didn't I just upgrade my Dell?!

I had to send my computer back to have it repaired. They have had it since 12/12/11 but do not show in system that they received it. UPS Tracking number is ****. I called on Saturday, 12/17 and I was told to call back in 48 hours, as they would get an update. It's Wednesday, 12/21 and I have called 4 times in 5 minutes, either they hang up on me, don't have answers or transfer me to someone else. And again, as I'm on the phone with her she transferred me again to the wrong department.

Last Thursday, IE 9 was downloaded to my computer (with other MS upgrades) without me wanting it. I called HP Tech Support and told the man (Kyndal) about it and that I wanted IE 8 back. He proceeded to remove IE 9 and install IE8. It was then that we discovered I could not see the inbox of my regular email account, **. He worked with it for about 2 hours with no result and he got a callback person, Roxanne, to try to resolve it. She did a few things on Thursday and again on Friday and got a Tech from AT&T on the line who worked on it about 4 hours. He ended up concluding that it was not AT&T problem and downloaded Firefox so I could at least see my email over the weekend.

I got another callback from Roxanne on Monday and she decided the only thing to do was to do a recovery. So she started it and called back Tuesday and decided I needed a Case Manager. This was when all hell broke loose from me. After many hours on the computer doing things to resolve the problem with no result, I was getting really irritated. This is when the Case Manager, Andrea, did little to resolve the issue and wanted to blame Microsoft and not accept any blame by HP who created the problem. At this point, I was livid. She would not listen to what I had to say and her solution was to send it back to the repair center. I protested that if she knew anything, she would try to fix it. She could not keep her mouth shut long enough for me to tell her my ideas for approaching the problem and asked to deal with Derrick whom I had dealt with in the past. They will not swap me to him, and I will not deal with that woman.

The only thing I know to do is kick this up a notch to the manager or VP for the Southeast. I want my computer fixed without sending it out for repair. I will not deal with a person who does not want to attempt to help. I will not deal with her period. It seems to me that HP has a mean-spirited concept of good business relations with the asinine policy of not transferring customers to someone who will actually try to help. Somebody owes me an apology and address the issue of getting this machine working properly.

Jim **

I'm a reseller. I have purchased few machine of hp ELITE 8100 with s2032 LCD from pop for my customer. Now two LCD's are giving problem and I have claimed it at mushko via ticket# K** dated 16-05-2011 and K** dated 19-05-2011. And they are not giving me any date of return of LCD's, due to which my customer is very annoyed. I have quoted their hp servers and more machines but due to this delay, not only me, hp is also losing this customer. Kindly do the needful at your earliest and solve my problem. Otherwise my customer will move to any other brand.

I was replacing a printer that was under warranty. I didn't get a return label. It took weeks to get it and I was sent the wrong one. I went through many people before going online to a corporate email and getting a case manager. After a week or so, he never took my calls--he gave me lots of excuses. I got someone else who took two weeks to get the issue resolved to a point. I did not receive the labels to send the old one back. They said now that they were mailing them. I got transferred, put on hold, and hung up on many times. I have spent a month on this aggravation. No one knows anything. They sent a FedEx packing label not identifying themselves. I thought it was a scam so I didn't open it. I did get the printer with the packing information missing. Hp service is incompetent and their tech support can't understand English, then, they hang up on you.

On Thursday, December 2nd 2010 at approximately 8:00pm, I called into the HP Tech Support department regarding an issue I was having with my HP Mini 110. I was unable to open up pictures and was having problems with the audio. The first representative that I spoke with whose name I believe was James, took my information, then began to tell me that his records showed that I was out of warranty.

I explained to James that I had not had my Netbook for a year yet and that it had a one year warranty on it. James began to continue to tell me that his records showed that my warranty was expired. He then asked me if I had a receipt. I retrieved my receipt and read the date of purchase to him which is 02/10/10 at 6:39pm from Verizon Wireless store number P2297. Even after reading all of this information to James, he still told me that my warranty was expired and that he would not be able to help me.

I hung up and called back and spoke with Srilitha. I asked to speak to a supervisor but Srilitha told me that she would be more than able to help me. After explaining to her what the problem was with my Netbook and the situation with the warranty, she stated that she was going to send an email to the warranty department so that they can correct the date of my warranty and that she would be able to help me regarding the other problems concerning the computer.

After granting her access to my computer, she went in and fixed the problems that I was having as well as cleaned up a few things. The last thing she did was update the software on my computer which required it to shut down. Before hanging up the phone with me, she explained to me that my computer was now fixed and would be working fine now. I thanked her for her help and we hung up the phone. I tried turning the computer back on, only to find that my computer would not reboot back up.

It kept taking me to a screen that gave me a message stating that Windows was unable to start which may be caused by recently added software or hardware. No matter which mode I tried to restart the computer in (safe, safe with network, last known, etc) it would not reboot back up. It kept giving me the same error message. I called back to HP Tech Support and tried explaining to the representative what had just happened.

After taking my information, she began to explain to me that my warranty was expired. I asked her to please check the notes from the previous tech and see that an email has already been sent to the warranty department regarding the discrepancy about the warranty. All I wanted was to have my computer back up and working. She explained to me that Srilitha had updated my software for Windows 7. My computer has Windows XP. After trying to return my computer to a previous state, the representative took my phone number and told me that she would call me back in 15 minutes.

After my computer finish restoring to a previous state, it still would not restart. After waiting over 15 minutes, I called back to HP Tech Support and spoke with Sam ***. I explained to him again what the problem was with the computer and the issue with the warranty. After telling me that he could not help me because my warranty was expired, I asked to speak to his supervisor. He told me that there was not a supervisor available for me to speak with. I asked for his name, the name of the supervisor which he says is Mark *** and where they were all located which is in India.

Needless to say, my computer has still not been fixed and I will be trying to get this resolved at the retailer from which I purchased the Netbook. I don't know if there is anything that they can do for me but I refuse to talk to another person in India. This is my second HP and I will never purchase another HP product again.

They refused to honor their warranty. I have receipt of sale. I brought it on 01/09/2010 to Fry's Electronics. I spoke to Frys and they verified that the receipt is valid. They refused any explanation as to why they did not honor the warranty. There is no reason as to this decision. I have all the proof in the world. I paid $94.72 for this HP USB TV tuner and they will not replace it under warranty. I want my replacement or refund my money!

Oh man, where do I start? Contacted HP's customer service over an issue with Mediasmart updates. Needless to say this was a huge mistake for my nerves. I understood one in ten words she was saying, from India I am sure. She didn't have a clue what to do for me as after one hour trying to explain the issue. This for sure will be the last HP product I ever purchase.

Then last night at 11:30PM, I received a call from her asking me why I hung up on her the day before! I did not hang up on her, I told her she was of no help to me and no need to go on with all of this crap. I told her to not call me anymore and if she does I was going to report her. I can't believe that HP cannot have customer support in the USA. This type of stuff has brought down bigger companies than them. Customer support is the life blood of a company. As I said before never again will I purchase an HP product or call their so called customer support, unreal.

HP is delaying honoring product warranty and has given me the run-around about replacing an all-in-one Officejet unit. I purchased my HP Officejet AIO printer from Costco on August 18th, 2009. I received it and registered it the subsequent week. I first called for HP Technical Support at 800-474-6836 on August 10th, 2010 as the fax stopped receiving faxes. I spoke with Rose on 8/10/2010 at 9 pm. She told me she will first register the printer under my name. After I explained things to her and she ran a check, she told me that my distinctive ring is not working. I tried to explain to her that the distinctive ring is working, but that she has to send fax to the separate phone number assigned for the distinctive ring. She clearly didn't understand what I was explaining and dismissed me to contact my phone company.

I called back and spoke with Shawn on 8/10 at 9:25 pm. I again explained that my fax is no longer automatically receiving faxes. (The auto answer button is on). After a fax test, he had me do a "hard reset/semi full reset". [Semi MVM reset: hold # and 6 buttons simultaneously and at the same time pull out the power plug from the back of the printer. Then wait for 30 seconds while still holding # and 6. Plug it back in and release the # and 6 buttons]. This did not work! Shawn told me he would put in the order to send me a replacement machine and asked what the best time will be for someone to contact me the next morning. I told him between 9 am and 12 noon. No one ever called! I waited and called HP back on 8/16/10. I then got Jeek on 8/16/10 at 7:23 pm. Jeek says the product is out of warranty for 5 days. I told him it is not out of warranty and I asked for a supervisor. He placed me on hold for 30 minutes and then my call was disconnected.

I called back and got Marlin at 8 pm on 8/16/10. I gave him service ticket number, briefly explained the 30-minute wait and disconnection, and I asked for a supervisor. He told me his supervisor was still engaged in a call, but will be with me. The supervisor's name is Jose. Jose said he cannot upload info to have new machine sent because some troubleshooting needs to be done first. He reconnected me with a technician, Marlin. After troubleshooting [8:53 pm], Marlin determined that the auto answer is not working properly and did process for a replacement to be sent to me. He told me that this will be standard ground shipping and will be about 5-7 business days. Then I should return the nonworking machine in the same packaging, and to use return shipping label. He says I will have 90-day warranty on the replacement machine and that I can check the status of the shipment on the website. He told me he has to take my credit card information from me for collateral only. He insisted that my card will not be charged anything. I gave my credit card information as this was the only way he would proceed with the replacement.

Four days later, on 8/20/2010, I called HP Technical Support at 800-474-6836 to check if the replacement machine has been shipped. At 11:40 am, I got Deidre at HP who said that "they are still validating the warranty." She checked with her supervisor who advised her to submit another warranty validation request. She asked if anyone contacted me and told me they have to validate the warranty before they will ship out another machine, and this will take another 24-48 hours to validate. I gave her the serial number to the unit.

This is ridiculous! I am without a fax machine and waiting for 2 weeks while nothing has been accomplished. This machine is still under warranty and I followed all proper procedures. I want to know why HP has not honored my warranty and has been giving me the run-around for weeks now. Are they waiting for the warranty to expire to not replace the unit? I would like a new replacement machine as per my warranty. A copy of the purchase order from Costco was included in this mailing noting the order date as 8/18/2009. Please note that I did not receive the unit until the following week. I first called on this issue before, 8/18/2010. This experience leaves me not intending to purchase another HP unit. I am a private practitioner and I have not been able to receive faxes for my business. My billing company has been unable to send client insurance verifications and agency referrals have been delayed as I could not receive client data.

In my many, many years as an HP customer, I have never received such inexcusable treatment! I am completely astounded by the stupidity and complete lack of customer service. Over the years, I have had my share of issues, but they are usually resolved properly. I have purchased many, many products from HP from networking systems, commercial printers, personal computers, laptops and All-In-One printers and other equipment for personal use.

For the past 3 months, I have been going round and round with them over a myriad of issues with my pc. After two repair depot servicings, in which nothing was fixed, despite my painstakingly completing their repair form. One would think, or hope, actually, that if an Executive Case Manager was involved, issues would be taken care of appropriately. That's not the case here. Instead, after a month of the CM not returning messages, my machine crashed. I mean crashed and burned!

So, I was forced to send it in yet a second time. One would hope that the second time they would get it right. One's hope would be misplaced in this situation. Not only was the unit not repaired, despite enclosing a copy of the original repair form, it was sent to the wrong address in a different state! Let me back up a bit. This is the 3rd CM involved, who did not even bother to confirm the shipping address. The 2nd dropped the ball, much like the first one. However, the 2nd one decided to break a promise, which is to make several attempts to contact me within 3 days. She made only 1 attempt.

As if this wasn't bad enough, after I wrote an extensive letter to the President & CEO, I received a phone call from yet another CM. She had the unmitigated gall to ask if I would be willing to send my unit back to them for a 3rd time. This is not only laughable, but an insult to my intelligence. Why would I want to even consider trusting them after such blunders? I have no way of believing they would even send it back to the correct address. Heck, for all I know, they'd try sending it to S. Claus, North Pole, let alone even fix it. Apparently, my extended warranty is worthless.

I spent 1.5 hours on the phone with customer service, much of it on hold. They never got my name right after repeated spellings and it took literally seven tries to get them to confirm the correct product number. I, basically, almost had to get nasty with them before they would listen to what my issue was; they kept telling me the part I was calling about was out of warranty, which it wasn't.

They made up an email address which didn't even remotely resemble the one I had given them which I found out when I asked them to stay on the line with me until I received an email confirmation. When I didn't, I asked them to read back what they had on file that they'd taken literally seconds earlier, and it wasn't even close! And they were totally unapologetic about it! Then told me they couldn't send another email to the address because the order had already been placed. Unbelievable. I am shocked that a customer service representative would blatantly lie to me like that. I was so incensed by the time I hung up. Seriously shoddy customer service. I am a polite and patient person. It takes a lot to get me this worked up.

I called HP to get a recovery CD from them so that I could bring my computer back to its original state. They told me they didn't have one because my computer was too old, so they said they would give me a number to call and that these people could help me. I called them and was told I needed to pay $59.00 before I could even talk to anyone to explain what I needed. I had my mother put it on her credit card and I paid her back. So anyway, I started to do the recovery process and the computer told me everything to do, it was very self explanatory. I told the lady what was going on with the computer at the time (backing up files) and she said she would call me back in a half hour to an hour. I waited for one and a half hours and she never called back.

I finished what the computer told me to do and I called the place back. That's when I talked to Tracy and I told her that they did not do a thing for me and that I wanted to be reimbursed. She hung up on me. Then I called back again and I talked with a man and he asked if I needed anything else done and I told him my Internet wasn't working, but that there was nothing he could do. I needed to get a hold of my IP provider. And he said okay to call him back if I needed anything else. I told him I didn't think I did and that they were no help to me at all and I wanted a refund. He said he would get back to me. I have not heard anything yet. Also, the people were very rude and from somewhere else and did not understand English very well at all, and I could not understand them and they would get mad if I would ask, "What?" It was just very frustrating. I have dealt with HP before quiet a few times in the past and never had any problems with them. They have always been very helpful. But this time was terrible and I want my money back please. I don't have that kind of money to just throw away. There has not been any results as of now.

I have two HP products. It take several months to try and get the printer returned. Then they say the warranty time to return has come and gone. It is now almost a year later the color ink is almost gone. I have managed to get # pictures printed. But the main problem at this time is the computer after cleaning a staples, where I was told the hard drive is going out. I asked HP for a new hard drive after talking to 30 people doing their stop... drop... delay routine.

After I finally got it sent in for repair, I got a call and was told the motherboard was bad. That will be $300 please. I said no, so I got it bad and it is now frozen completely. This has caused my nerves to get frayed I am fuming now for weeks and weeks. It has made my attitude bad. I am frazzled. I want to get my machine working right.

I purchased a laptop, router, docking station, wireless keyboard and mouse. All works except the mouse. I am currently on hold for the sixth time on this third phone call to get this product replaced. I have been on the phone this time for 1:17. And my situation has still not been resolved. I paid extra for two year support and yet I am forced to get routed throughout India, talking with people reading off a script in poor English.

The short explanation is that HP award winning customer service is anything but and it is false advertising to claim that they provide customer service at all. I'm outraged and will be sending this complaint every where I can find an outlet. I can't possibly be the only person who has experienced this amazing lack of concern for their customers. Please have an associate of your organization call HP with a complaint you will see this email is absolutely true!

It took me an entire week to finally settle on a laptop from HP. So I decided to shop from the company itself, big mistake! I live outside of the US. I did not know that HP has a no-accept orders policy from outside of the US. The site was easy to get around. I was able to customize my laptop - which was a plus, get a $150 rebate, an additional $30 plus free shipping! I entered my cc number along with a US billing address, to be shipped to a US address where I would pick it up during my vacation. After pressing the submit button, I got a notice saying, "Sorry, we are unable to accept your order."

Wondering what went wrong, I contacted my bank who told me that HP had received the approval code. So here was my dilemma - almost $800 was on hold from my bank (they can take my word that I would not be receiving the merchandise) and I would not be getting the laptop. So I tried to call HP, but all calls originating outside of the US are blocked - great for a company who claims to be global. So I got on live chat and spoke with a representative and thus the nightmare intensified. I tried to explain to the agent that I needed an e-mail from the company stating that the order was not going to be filled. The bank needed proof that they would not be billed for a laptop. I got scripted responses that did not address the problem at all - I was given phone numbers to call - that were not going to go through because of my location. I keep insisting that all I needed from the company was an e-mail so that my bank would release my funds - to no avail.

Finally I was told to call the Resolution Center and ask for a supervisor. I purchased a MagicJack to make the call. It went through. I spoke with a supervisor who promised a fax will be sent to my bank authorizing them to remove the approval code. They didn't! I called again, was told it was being processed and will be faxed. It wasn't! I called again, was told by the rep that he will fax it during his break. I didn't believe him, and I was correct. He didn't! It is obvious that HP is not hiring intelligent personnel to speak with customers. To date this matter has not been resolved.

In April 2008 my grandmother purchase the HP Pavilion Artist Edition and purchase a 2 year warranty. A total of 6 hours on the phone with HP customer service representative to get to the point to be able to return the unit. I have wrote down American name that fit India residents, they were extermely difficult to understand and could not get away from the script provided to them. In November 2008 the LCD until was damaged, in addition to the CD/DVD player not working, and one of the keys had completely fell off. Upon contacting HP we were told that the LCD was not covered under the warranty and that the cost was $421.00 due in advance.

We paid the charge and a federal express box was delivered to my home. We returned the unit and waited two weeks (per the instruction on the order status from hp.com. When the unit did not arrive as promised we contacted the service center to be told that their computers we down and we need to wait 5 to 6 hours to call back. Upon calling the next day we were told that the unit was damage over the cost of reasonable repair, the web site also indicated that we owed $1057.00. The customer service representative said they would ship the unit back and return the original charge of $421.00. The unit arrived in worse shape than when it left. Unfortunately, we didn't take pictures prior to shipping the unit, because it never entered our minds that hp service would destroy the machine. We are still waiting for the money to be returned.

I have tried by phone to get [HP] support center to send me the correct restore software for my HP Pavilion A450N. I was given the run around the last time I contacted the corporate office, and was asked to supply a receipt for my purchase of the software that I had received. I gave your office the following information, Order # 4305934097, CSO# DAA833 purchased on June 19, 2006, System Serial # MXK4111DJF, and System # DQ177A-ABA. I was told by customer service personal Nick at Ext 5299 that HP would not take the time to look this up, what customer service!

I was also informed by support center that the problem was a hardware problem and not the software that I had received. With my computer down and not working I went to a local Staples Store and purchased a full version of Windows XP Home Edition (Product Key FRJHH-XKJXB-M43F7-CFVM3-4V8TJ). I came home and installed it with no problems at all. I then called [their] office and informed them what I had done at a cost of just over $200.00, to prove that there is nothing wrong with my hardware, and that I still wanted the restore disk for the system I purchased. It has been several months and still no restore disk.

I am now sending back the original restore disk that were sent to me, so [they] can test them and see that they will not work with my system. My hope is that [they] will find a way to correct or satisfy the fact that I purchased a HP Pavilion A450N complete system and can not get it back to the factory setup state.

It now Aug. 5th, 2008 and still no answer from Hp!!

The service tech showed up Tuesday 8-5-08 and worked on the server from 10am-2pm. The server is still not working. HP would not talk with me, I could not get a contact number and the field tech reported a complaint to HP and we have to wait for there response. Meanwhile my data entry company has ceased some of its operations and we cannot perform our daily duties until this server is fixed. Case #3602785401. We cannot invoice, we cannot FTP files, we cannot proceed with our State contracts, I cannot output work. We have to call payroll in manually. It has created a terribley crippling problem for my company.

HP has issued a recall for its HP Fax 1010 & HP Fax 1010xi machines. The fax machines are a fire risk according to the hp website. The info and the press release can be found online. I am now out a $150 HP fax machine due to a recall, and risk of burning down my home. I was not given a limit on what I could buy when I made the intial purchase, but now I am being limited because of their inferior product.

The problem that I have is the fact that HP wants you to go out and buy a different fax machine from a very short list provided by them, and then send in the broken part from the old machine with proof of purchase. I, do not want one of the 6 products they deem eligible for replacement. None of them look like the original fax being replaced. Not to mention the fact that you have to pay full price upfront for a product to replace the original that I have already paid for. I do not understand why HP cannot just send a rebate for upon the receipt of the broken piece from the original machine. I feel this is very bad buisness pratice. On the back of the letter sent it states " Hewlett-Packard regrets any inconvenience that this recall may cause. Your satisfaction with HP products and service is of utmost importance to us. Should you have any questions or concerns, please contact us at (888)"

So I called to ask them if they could provide a rebate for a different item that was more to my liking then what they offer as a replacement, they flat said no. So much for my satisfaction being the utmost importance to them, as stated in their letter. What a joke. First, unknowingly they put a potential fire hazard in my home, which makes me not really even want another HP product, but I was willing to give them a second chance. But, then they want you to go out and buy another product from a very short list at full price and then they are kind enough to get you a partial refund 6 to 8 weeks later. That is absurd. I understand a recall can happen to any company at any given moument, but the lack of compassion for the consumer that was nice enough to buy their product in the first place is just not right.