Hewlett-Packard Laptop Computers

I purchased an HP Paciific Blue 156 Pavillon online in January 2012. I wanted to return the laptop, because I could not view the screen. I see 3 large marks on the screen. I visited your White Plains New York store. He verified that I did purchase the item from Wal-Mart, but could not help me, because it must be returned in the original box. I don't have the box. I love this laptop, and I need it replaced ASAP. I appreciate your assistance in resolving this issue.

We purchased an HP Pavilion desktop computer from Best Buy exactly 2 years ago, and it crashed 2 years to the day later (2 days before Christmas). I discovered while doing my own research, that HP and a few other computer companies had purchased cheap, defective electrolytic capacitors for their motherboards and they were causing major problems at an alarming rate. We were never told this by the Geek Squad. In fact, we were told that the computer crashed due to "normal wear and tear and some dust inside of the tower". We were also told that our computer was obsolete, and most computers need to be updated after a year or two.

I bought my first laptop for my business in 9/2008 along with an All in One wireless Printer. After six months of reloading windows, troubleshooting problems and spending more then 50% of my time without a computer, they rebuilt one and shipped it out. I reloaded all my software and then the printer would no longer function. After about a week of over three hours a day trouble shooting, they sent out a refurbished model that is a lot more expensive to run. It still won't connect a lot of the time.

Meanwhile, I had spent 18k on a business that is computer based and was supposed to be training online. I was unable to do so because I was without equipment. So I purchased a desktop to have on hand, thinking two computers certainly one will be available. I also bought two External WD hard drives thinking that would speed up the time to reinstall applications etc. The desktop blew up. It smoked. I finally got it back and they said it was fixed. It wasn't. It never worked right. I fought with them for about six months on it and they did nothing. The third laptop finally came and it didn't work right from the beginning either. I was given a three year extended warranty. I hardly ever use it. Every time I turn it on, it doesn't want to start. It stalls. It has gotten auto updates from HP and gotten the BSOD numerous times.

I have emails and correspondence for most everything. I bought a Dell mini and a Gateway Desktop because obviously the HP products aren't and will never work. They say that I don't have the warranty and won't replace it. They want me to send it in to them. I refused. With all the trouble I have had, I am not going to go through the process of being without and reinstalling everything again. It ruined my external hard drive the last time they downloaded a driver update for the NVidia. So, I had to go out and buy a new one. All the computer does is sits under the TV and I plug it into the HDMI to watch internet TV.

I can't afford cable anymore. I want to install Windows 7 over again but don't want to risk anything further happening or opening another can of worms. I have spent over 5K in computers and equipment, lost 18,500 on a business. Lost three years of income, my home, all my furniture was destroyed moving and most of my clothing stolen. My car was run into and damaged in Mexico. I have taken more then anyone should have to. I am and did run a successful business prior to purchasing this equipment. I also worked for companies and made good money. Now, my credit is ruined and I don't have the wardrobe to work outside of my home. All of this has aged me by about 10 years and I am now a very angry and unhappy person. I feel and have been stolen from and I fought and fought and got nowhere.

I lost my business and my home. I moved to Mexico for a year to try and live for cheap. I was scared and it was dangerous. I finally got enough money to get back to the states. I could only get as far as AZ. Then my HDX got the BSOD again. BTW, my Dell died and Microsoft downloaded a "hotfix." It crashed both the Gateway and the HDX. They assigned someone to me to help who was no help, just wasted more of my time. I just bought another 12.1 computer because I am trying to start my business up again and have to have a computer. I can't take on Microsoft. It's a combination of the Vista operating system and that it doesn't work and HP computers. Also, with Microsoft, they can go onto your computer whenever they want and download whatever they want and they do.

As consumers, we have no rights over our products. They upgrade software and then stop supporting the old stuff. HP shouldn't be allowed to sell computers and Microsoft shouldn't be allowed to control the country with their operating system. The FTC should be protecting the public. There have been class action suits. I have never gotten a notice. These computer problems with HP because of their computers and Microsoft's operating system has ruined my life. I lost almost everything I had worked 45 years for. Now, I am trying to start over and it's the same thing over and over again.

I bought a custom-built HP slim line Pavilion in June 2011 with model number ****. On 8/3/2011, it shut itself off and restarted again, with no blue screen, no crash and no power failure. To make the long story short, it happen approximately 40 more times up through 11/2011. Finally, I know I should have done it earlier. I called HP and after many hours of troubleshooting with the technical support including system recovery and them taking control of my PC, I finally had it escalated to a case manager. One time, while on the phone with technical support, it shut down and restarted by itself 3 times while he was doing diagnostic testing!

Anyway, I am now on my 3rd repair because they refuse to replace it. The 1st repair, they replaced the motherboard. Within an hour of my receiving the repaired PC and hooking it up again, I had the same problem. It shut down and restarted. Not only that but the date was set at 01/14/2005! I called their technical support line to notify them that it was still not repaired that evening. When I questioned the date and whether I had received a new motherboard or a refurbished one, the technician stated that most likely it was new since it came from Chicago. He also stated the manufacturers of new motherboards don't always update the BIOS date. That makes no sense to me. It seems that a new motherboard should have a more recent date than 2005!

So, I received a new case manager who assured me that he would keep in contact with me during the 2nd repair process which he did not. He gave me no choice but to send it back for repair for the same problem again. He refused to discuss any other options. In fact, I was told that they have to follow the policies and procedures and when I asked what those were, he said, "I cannot discuss them with you." My PC is just barely 6 months old and my warranty says repair or replace but apparently, it is up to HP's discretion. Whatever that may be, on when they replace. They will not discuss what HP's discretion is with me, the consumer, who paid good money for a custom-built PC.

I ship it off in the 2nd box and get it back. This time, they have done a BIOS update/driver update and tattooed the motherboard. It seems to me that they should have done that in the 1st place. Once again, though it took 3 hours, it shut down and restarted. I am now waiting for my 3rd box to ship it off for yet another repair for the exact same thing, they could not repair the 1st two times. My husband advised me to turn it on yesterday, 12/16/11, and since 4 pm, it has shut down and restarted 7 times. On top of that, looking at the event log in Windows, I can see that it shut down and restarted when HP had it in Indiana during repair on three different times, two times on 12/13/11 and once on 12/14/11. This last time was approximately 3 to 5 hours before they packed it off to send back to me as repaired. I am not exactly sure of the time they packed it off but the log has a time stamp of approximately 1 pm EST of when it shut down and restarted and they needed to get the box to FedEx before they closed in order for me to receive it the next afternoon, 12/15/11, which I did.

I have tried to escalate this beyond the case manager but to no avail. Yesterday, I was told that I could escalate beyond my case manager but it was up to the case manager whether it would be escalated or not. I told her never mind. I was also told that after 3 repairs for the same thing, they would discuss my options for replacing. I'm not sure I believe that since my case manager refuses to discuss any details of their policies and procedures with me. I didn't really mind the 1st repair attempt and would have been ok with the 2nd repair attempt if they had actually done something besides what they should have done the 1st time. But this 3rd repair is beyond my comprehension, because I know they will not be able to fix the problem. Especially in light of the problem occurring while it was in their possession.

I own a 17" HP laptop. It worked for 2 and a half years. After that time, my display went blank. I got to know that the problem is with the Nvidia Graphic Card. No one can seem to resolve this. HP told me to replace the motherboard, and the cost of a new mother board is equivalent to a new laptop.

I bought an HP Pavilion dv6353 laptop. First, the wireless circuit failed out of warranty. A few weeks later, the screen went from an Internet site to thousands of horizontal lines. When I tried to reboot, the computer failed to operate, rebooting itself automatically every 21 seconds.

It turns out that this is a known defect to HP, which is caused by inadequate removal of heat from the laptop. I had to ship the computer to Central Florida, where an independent shop has fixed thousands of Pavilions by installing new heat sinks and other items. (They have a YouTube video which shows this.)

It has since burned out again despite my attempts to cool the computer while it is operating, after it was fixed.

HP says it's getting out of the computer business. Not fast enough!

I bought an HP Pavilion DV9535NR with an Nvidia GeForce 8600 card in 2007. I see now that I am with a lot of people who bought this laptop or similar and we are all having the same issue. Mine has gone out about a year behind most, but I didn't use mine or only used it lightly for year. Seems I have missed out on the lawsuit. But I never received any kind of notice about it. I cannot spend $550 on a new mother board. Which is what they keep on telling me.

I bought an HP laptop with model number XG247AV, model description HP Pavilion DV6T-4000 note and serial number CNF111FDHJ.

Problems include: drops Internet regularly, bad battery, touch pad impossible to use. I sent it to HP for repair thrice, nothing got fixed. All problems still persist. During the third repair, they dented one of the corners and blamed me.

I lost $900. I Will not recommend this PC to anyone. This laptop is impossible to use.

I own two HP DV9700 laptops. Both laptops have motherboards that failed. HP claimed that they are unaware of any motherboard failure issues with the DV9700 models (but that is a lie), and since they were past the warranty period, repair costs for each would be $400. That's $800 to have faulty motherboards replaced. HP is well aware of the extraordinary fail rate for the DV9700 models and refuses to acknowledge it.

I purchased an HP Pavilion laptop computer, with a flawed 'Nvidia' video card. My laptop is now defective; and I've just learned of a class action law suit. Judgement was rendered, but I was never appraised/or included in such suit.

i have a hp laptop pc and i purchase a extended warranty and i got problem with my laptop i accidentally spills water and i call the technical support to repair my laptop. and they said the laptop is not repairable anymore is absolute and and what will happen to my extended waranty they going to refund my money back i said its a little unfair for me that why i purchase extended waranty so that if anything happen to my laptop it covered by waranty and i cannot afford to buy a new laptop.

I had purchased a HP Pavilion TX2510US tablet PC about two years ago. Even within the first year it started to have problems. The screen scrambled once every few months. Later the screen went blank and it did not boot even though the caps/num lock LEDs would blink. The local HP repair center representative informed me that it is a manufacturing defect and that HP had initiated a recall on some of their DV series laptops to fix the problem, but even though the TX series has the same exact defective motherboard as the DV, HP refuses to acknowledge this. I have since then done some research and found many sites that have these same exact complaints about people with TX1000 and TX2000 tablet PCs. This is a product design problem and it must be recalled or reimbursed even if warranty has expired. HP sold to probably tens of thousands of people a defective product.

I hope you can help me, I am desperate. I bought a new HP Computer on Sept. 09, 2010 and have been living in pure misery every since. The first one, I brought home, was totally a mess, and had to return it to the store. They gave me another (same model) and within two weeks I started having problems. For one thing, there was no sound. HP had me ship it to them and I did so. I received it back and other problems started happening. I contacted HP about replacing the computer with another model, they said no, send it back to HP again. I did and received it back again, still with all kinds of problems.

I just want another model computer, but they are giving me run around. This model computer is just no good. I am 69 years old and trying finish my "Family Book" before I die, but cannot, having too many problems with computer. Please! Where do I go? What do I do?

In late August 2010, I ordered a HP Pavilion dm4 1.5. I had originally seeking to purchase a small Notebook, though you company offered none with the dvd drive or speed. I allowed your outsourced sales to upsell me, despite, I made it clear, I needed an immediate laptop in hand. I waited the 4-6 weeks. The computer was delivered by FedEx. I made lost a work day to be present upon arrival. The package was delivered damaged. I filed complaint with FedEx and HP. With in the same hour of delivery, I contacted your customer support. Informed them the state of the crushed box, which appeared dropped or smashed. I likewise emailed them photos of the condition. When I turned on the computer the function keys F8 through F11 would not respond. More than three of the keys on keyboard work 40 percent of the time. The computer was not sent initially with recovery disk. Your support in the Philippines and India advised recovery disk, when we tested the dvd drive which was important to my purchase the drive would not shut properly the first day and made a grinding noise.

I waited more than 15 days for the recovery disk which would not operate in the dvd drive. The screen in the upper right portion made some flickering of the pixels before opening any email, loading any software or personal information on the computer. I requested numerous times the first few days for your team to replace this computer with a new functioning computer as I had purchased. After they reviewed the jpgs I sent, they concurred their was damage. The tech team and supervisors agreed. They informed me, it would be 4-6 additional weeks before another dm4 i5 could be built to replace. I despite the inconvenience, of computer limitations, I asked them to rebuild the new one as I had ordered, ship it to me and send a call tag for the damaged once delivered. I purchased external hard drives to work off, and the esata and usb attachments when plugged in the HP shuts them off. I used internet cafe and kinkos for weeks at additional expense awaiting your team to sort out resolution. This I have the verification and receipts.

During the time of numerous calls and emails to HP, I dealt with numerous hospital visits and a close loss. The added stress of sitting on hold hours , being transferred, disconnected and holding with countless supervisors, customer support, added an unnecessary burden and stress. Finally, in October I was issued an escalation ticket #750161828 by Donald **. It then became impossible to reach him to resolve the re issue of a new computer, not a refurbished or repaired of damage one, a new functioning computer laptop as I has paid for during initial order.

Your call team records the calls for documentation and I too began to, with the endless avoidance of a reasonable resolution. I handle computers with care, have performed marketing and advertising for a couple of tech companies, scrubbed maintained database as well as worked in San Francisco for a Market Research Department hired by HP Printers. The Toshibas, Macs, Sony computers, I purchased as early as 1991 the laptops still turn on screens functioning to this day. The one time I experience an external drive error, out of the many I have purchased the company respected the consumer enough to realize you do not expect one to ship a used drive half way across the US with no defined resolution when you purchase a new item. They simply replaced the item with a new one, I discarded the impaired one properly and hence I purchased another 6 items from them in the couple years with no problem.

On May 20 2011, after no response other than 145 form emails from HP Support in the last few months, I spoke to Shabir, Suburjit, Kumar, Jocelyn in Canada, Jackie HP Printer Escalation who was unable to locate a Laptop Escalation Team member for my new ticket #**. It took more than 6 phone calls interrupting my business day, with three countries of HP Support staff to obtain another ticket #**and told I will receive another return call.. The only uncertainty they could offer was a call back and possible examination of the computer in possibly Texas.

It is unreasonable, unethical business practice for a consumer to purchase new equipment, squint at a poor damaged screen, be unable to use the dvd or external ports with ease, then be forced to pay outside sources to erase personal emails and information and be told possibly fix an existing computer that shows drive errors (for which I am sending your offices jpgs verifying). I simply in the interest of Good Faith as when I purchased a new Laptop expecting it to function as a new computer, request that HP ship me a new computer with the dm4 i5 with the finger print biometrics , thin weight, equal or better in value due to the endless cost in time and expense of using internet cafes, kinkos and loss of business hours holding on the phone with your support.

I will then be lessened the additional expense of external disk formatting of a disk that reads errors, crashes and shuts down since day one, to avoid unnecessary compromising my personal information and risk of a repaired computer that may not ever function to full capacity. HP will be lessened expense by replacement opposed to continuing this struggle with staff on phone calls and trying to repair a computer which is more than likely not salvageable. The wholesale or replacement on the item, I paid retail is far lesser than the time both your staff and I have invested thus far, not to mention the continued escalation of this complaint with outside sources to reach a fair resolution.

My HP Pavilion DV6253CL failed completely and permanently made unusable since last week, because of faulty video card component from Nvidia's Graphic Processing Unit/Chip (Nvidia GeForce Go 6150). Hence, no video on my HP laptop notebook computer screen even when the computer is on.

Nvidia says they are aware of their faulty video component issues but says the claims date has passed on their legal settlement claims on such faulty Nvidia video component issues impacted by millions of people. However, I was not notified of this settlement process by anyone prior to my experience of faulty Nvidia Video card component last week after it failed.

I purchased my first and only la top on Dec, 27th 2010. I have been experiencing issues with using it, namely the mouse. I just figured it was me as I have never used a laptop before. Others have tried the laptop and confirmed that there definitely is something wrong. Walmart will not take it back as their policy is refund or exchange in 15 days. HP customer service says their policy is 21 days. What am I to do? I invested over $500 and have a product that is not working properly.

The tech support is very poor. You get a foreigner who asks for the model, serial, product number, system info even though the item was purchased via HP and they should have all the records. It is painful and takes multiple phone calls to get anyone who will put effort into resolving the problem.

My laptop battery started acting up within 3 months from purchase. I called the technical support several times in my warranty period. They never replaced the battery even if the test was a fail. My warranty is good until 02/13/2011, and when I called today, even if the battery is bad and the test was a fail, they can't replace the battery.

I filed a complaint yesterday regarding a computer I bought from Hewlett Packard. I accidentally wrote in my employer where it said business. This is to be disregarded. My problem is with HP regarding my personal home computer. It is not work related. I thought you were asking for personal information from me. Please correct this. Thank you.

My aunt purchased a 17-inch dv9910us HP Pavilion laptop for me as a gift, so I can use it to do school work. After buying it from P.C. Richards a few months later, the laptop had foggy spots inside the screen. The laptop came with a 1-year warranty with HP. So, I called them up and they sent me a box to send the laptop out to get a new screen. When I received my laptop back in the mail, all was good. After about a year and a few months later, the laptop started to give me problems. It would overheat and shutdown automatically. Also, it would freeze.

I called HP up and we did system restore over the phone. At one point after that, I had to restart the computer back to factory settings. Eventually after my warranty ran out, the laptop overheated again and then shut off completely. I wasn't able to turn it back on after that, because it would come on then shut back off again. I called HP for help. But I was told that I was out of warranty. And in order to receive help, I would have to purchase phone service repair for about $90. If the problem couldn't be resolved over the phone, then I would have to pay around $300 to send off the laptop for repair. Also, I would have to pay more to get a new warranty.

I feel that HP has bad customer service. And you're out of luck if you don't have warranty. I feel that as a customer, it's not our fault. "HP" makes faulty products. My aunt paid $1000 and change for this laptop. After a year and a few months, the laptop is garbage. I think HP should care more about the customers and the products they make. I have read so many blog, comments, and threads about HP laptops that were faulty and no good. I would like to know if there is anything I can do or someone I can talk to to get my aunt's hard earned money back or for HP to correct their problem laptop.

I bought laptop for my granddaughter this past January for college. It was defective from the start. I returned it twice and downloaded instructions once with no good results. I am a 65 years old widow who cannot afford to buy her another one so I asked for a refund and they refused. It is still under a one year warranty but they will not stand good for a defective laptop.

We bought two HP Pavillions and the hard drive on both have crashed, and I think the hard drives on both laptops have factory problems. There are massive complaints online about HP Pavillion and everyone has the same issues.HP refuses to repair the computers without us spending too much money to send them back. I think there needs to be an investigation launched by consumer affairs as HP made lemons and refuses to own up to the errors.

I bought HP Pavilion DV 6701au. It started creating problems with Nvidia graphic card. Suddenly, it turned off and turns on, every 10 seconds. I have changed that Nvidia card once, but now, it started act up again. Please help me.

My laptop model has a known fault Nvidia chipset that causes the motherboard to overheat and crash. Nvidia is already under a class action lawsuit for supplying these faulty chips. My laptop is dead and out of warranty. HP did extend the warranty for some similar models, but not mine with the same faulty GPU chipset. I was never informed even though I am registered with HP. My laptop is dead after only 23 months. HP wants over $400 to fix it and they are only going to replace the motherboard with the same faulty parts.

I am in the military and I do a lot of school work on my laptop. I spent over $900 for this junk and cannot enroll in any of my classes without a working system.

We bought expensive RAM direct from HP that was supposed to work in the computer. The sticks must be identical to work. Though they were both stamped and sold as acceptable HP replacement parts for RAM part number 398038-001, they are not identical, and will not work when installed together in the same machine. One RAM stick is a Samsung 1GB 1R x 8 PC2 5300U 555 CE6, and the other is a Pamaxei 1GB 2R x 8 PC2 5300U 555. There is a great deal of significance in the differences. These two sticks will not work together. How do I know? I am a computer technician and 10-year-veteran technology journalist. I am still waiting for them to admit an error and suggest a workable solution.

I have an HP Pavilion DV9550 laptop that I have had three motherboards go out and now after the third one has gone out, they are asking me to pay for it. I see that this is a running problem with HP Pavilions and think they should have to issue a recall to fix the problems they are having. Every time with mine has been the same thing. First my motherboard went out twice and then my hinge broke and now the motherboard has gone out again. All of the problems have been accredited to a heat sync problem within the laptop itself not allowing it to cool properly and making things break before their life expectancy should be up.

HP has had many issues with the monitors in their laptops going blank (mainly a motherboard problem). However, they are unwilling to warranty these even though they know there is a major issue. I have a laptop that is 4 years old (barely used) as we have 4 other computers. I also purchased a laptop 1 year, 4 months ago for my daughter and the same thing happened with hers. If you look on the internet, this has been a known problem with HP for the past 4-5 years and nothing has been done, no recall, etc. Luckily, I purchased my daughter's at Sam's Club and after speaking with the manager (he had the same problem with a laptop that he bought for his son 6 months ago), he exchanged it for another product of equal value. If you look at the forums on the internet, this is a very, very widespread problem with HP. They are selling bad product and you are allowing them to continue to do so.

I purchased a computer a few years ago, with an extended warranty. The computer worked fine for a couple of years and suddenly it began to have crash after crash. Every time I called, the company they had me on the phone for hour, telling me how to fix the computer. When they have you on the phone for a long period of time and can't fix it, then they have you send the computer in.

One time, a person from India could not get the computer fixed and she simply told me to try calling back the next day, after I spent almost 2 hours on the phone with her. The computer has been having issues in a monthly basis since then. If you pay for an extended warranty, then you should be able to have a computer at home while they are fixing the other one, but that is not even an option.

I received a HP invent laptop for Christmas 2009. A few days after the warranty went out, the charger wouldn't work. I was told I am responsible for buying a new one so I did. The new one only lasted 1 month and I had to purchase a new one. They are not cheap. That one quit working so I tried the other ones again. Well, the original one that came with the laptop began to work again so I was relieved. I didn't have to purchase another one. After a couple of weeks, it began blinking that battery was low. So, I plugged in the charger and it was only plugged in about 10 minutes.

I called HP again after hearing from other people that they were having the same problem. They were very rude. They told me that in order to talk to them, I had to pay $39. I think that the charger is a fire hazard. And as much money that I have already spent on the chargers, they should help me somehow. If I wasn't sitting right in front of my computer, I believe that it would have caught fire. Luckily, I was right.

I purchased a HP Laptop from Best Buy in Dublin CA. on June 27, 2009. The Model number is NV023UA and the serial number is CNF9223RMV. The week of Nov 15, 2010, the hard drive failed and Best Buy cannot restore it. So in less than a year and a half my $1,299.99 laptop requires a new hard drive. Also we just moved back and I cannot find the recovery disk so I also have to purchase one from HP.

I bought a HP Pavilion dv5 laptop in 12-2008. This had a one year warranty. Several months ago, my laptop quit working. It has a black screen and the motherboard/processor is not functional. Since my warranty has expired, HP will fix this for $499. I used this laptop minimally, so I thought it was unusual it quit working about 7 months after the warranty expired. I did some research on the internet and found that many people have had a similar experience. HP has recalled previous models due to this problem but refuses to include other models in the recall. I feel this is a faulty product and the company should either fix the laptops for free or give customers a refund. I also noticed that the laptop would get very hot after a short period of time. I now find out that they had a battery recall because the laptops were overheating. The battery in my laptop was not part of their battery recall.

On August 2nd 2008, we purchased an HP laptop and we still have the receipt. In August of 2010, we began to have problems with the laptop. It began to shut on and off by itself and nothing would show on the screen. We called several computer repair shops and were told that HP models in the 9000 series were recalled. We were not notified at all.

We sent a certified returned receipt letter to the Houston office which was forwarded to the Palo Alto office. The case number is **.

Angie, a customer service representative, informed us that the recall was posted on the HP website; however this information should have been to consumers instead of posting it on a website that has no possibilities of being checked. HP wants to charge us $200.00 plus tax to repair the computer.

We feel that since the computer is only two years old that if not replaced, it should at least be repaired at no cost. We sacrificed to get our daughter a computer and now it does not work. My husband is a disabled handicapped veteran and we live under the poverty level on an income of $15,000 a year. We also have to support a daughter in college.

Any assistance in this matter is greatly appreciated. The motherboard burned out because of a problem that HP was aware of but nothing was sent via mail regarding these issues.

I started having problems with laptop. Then one night, I smelt something burning and smoke started coming from keyboard. I was aware there were recalls for same symptoms but they said mine was not under recall. When I called about the issue knowing warranty was over, they took my mailing address and said not to use or plug it in anymore and someone would call in 24-48 hours.

After 72 hours, I called back and they said (without looking at it) the power cord was bad. I said it could not have been since I had a new one I was using from work. They said someone else would call about details each time I talked to them I said to call my cell phone which they never did. When I talked to last Ryan he said it was a chip set issue and to go to ** (he was unclear) about settlement. I told him I bought it from HP and not the chipset company and again mentioned the recall. Every time they act like I never called, and like they have no info on me. Had I had the sense to catch it and avoid a fire, the cost would have been worse and all I ask of them is a replacement or fixed. This is not their first problems with bad motherboards, or their first dealing with me. There have been other failures that I paid for. This is a serious safety issue as well as ongoing issue.

I wanted a new PC tower to run a new game with strong specifications (Final Fantasy XIV). I brought the specifications to Staples, seeing that they had a reasonably priced unit with specification (HP Pavilion Slimline S561OF). The Staples' clerk said this particular model could run the program with no problems and I could upgrade it with extra memory if needed and it had slots to expand. However, once I installed the program, it ran terribly despite attempt to lower resolutions and such in the game. I contacted HP technical support via online chat. They, after reviewing my model and information, recommended me getting additional memory (from them) and a graphic card from Linksys, which they provided me.

After waiting for parts to come in, I tried to open the tower and install the cards. The model it turns out didn't have a PCI X16 slot. I contacted HP technical support again, and at that point, they double checked and said that I couldn't "upgrade" and should return it to Staples. Staples, however, would not accept returns for technology after 14 days. Also, due to me installing and not having all the packaging (must be returnable in "sellable" condition), they didn't accept return. Staples recommended for me to contact the manufacturer (HP) and get a return/refund. I didn't contact customer service and they needed to get "authorization" for refund.

In good faith, I told them I would buy another "bigger and better" model from them at additional cost if they could refund me the original. However, after ordering the new model, I was contacted by "managers" and told that because nothing was physically wrong with my PC tower and that "I" failed to properly research the PC model, I was at fault and they couldn't refund me the money or accept a return. I reminded them that I only took the advice of both Staples and HP technical support, which caused me to go over the refund policy's times and that their own technical support and website listed a PCI X16 slot for this model (the website).

I basically bought 2 PC towers from HP. I'm out of approximately $600 (PC tower and 2-year Staples' service). The other tower is $900 approximately. The manufacturer will not give refunds for its product.

Thank you for your assistance! (Copy of Letter I sent to Hewlett Packard)

"This letter is to complain about service I recently received from Hewlett-Packard customer service. I purchased a notebook PC during the month of May of 2010. The product number is VS143AV and the serial number is CNF01137BS. On September 25th of 2010, I received an error message stating Cooling Fan 902, The System B105orS has detected problem with the cooling fan.

I called HP technical support on the same day and at 5:00 pm spoke to Veena. I was given a case # 8043062949. During this transaction, Veena requested that I push F10 and the message no longer appeared. I received a phone call on the 26th to check if I was still receiving the message and I wasn't. On October 20th, I received the same message again. When I was receiving this message, I was not able to log in as the computer would automatically turn off. On October 20th at 11:44pm, I called HP and I was put on hold for several minutes. I was again asked to push F10. Although the message did not appear, I expressed to the customer service representative that receiving this message is a concern as I haven't had the notebook for long. The representative asked if I wanted to send my computer to HP for it to be diagnosed. I asked how long it would take and he said it would take 5 to 7 business days.

I agreed to send my computer but he later came back on the phone and told me that he would have to call me back because the supervisor was not available. I told him that I would rather call back the next day as it was 12:30 in the morning. On October 21st at 7:54 pm, I called again and spoke to a new representative. The representative said that she wanted to try some things. She had me pushing F8 and then going to system restore, back track, roxio, and others. During this phone call I could no longer go onto the internet.

I explained that I was in a "wifi" area so I should be able to go onto the internet. I also explained that my computer was indicating that it was plugged in and it wasn't. I explained to her that the previous representative was supposed to be setting it up for me to send my computer to HP to be diagnosed. She told me that I needed to go onto hp.com and put the product number and look for the driver download. She stated that the only way for my computer to be serviced is by going on to HP.com. On October 22nd, I called at 3:45pm. Another representative told me that they would help me. They also attempted to help but when they realized that they couldn't they hung up and never called me back.

I called again at 4:00pm and another representative had me trying everything and was unsuccessful with resolving the problems with my computer. He asked if I had an external hard drive because he was going to send to me a disk that would fix all my problems. After, he requested that I test the hard drive and explained that if the hard drive failed, then that would be another problem. Due to the length of the test he asked if he could call me back between 20 and 30 minutes.

He never called me back. I called again at 9:07pm. I requested to speak to a supervisor; the representative stated that the supervisor was not available. I told them that I needed to speak to someone as I have been dealing with this for days and everyone says they can help but they hadn't. Needless to say, I was quite frustrated. The representative put me on hold for half an hour. When she came back on the phone, she told me her supervisor, Azhar, would call me in ten minutes. In fact she assured me that he would and that never happened.

I expected a much higher level of service from your company, and I am quite disappointed. I have had this notebook PC for only 5 months and I am quite dissatisfied with the service and the fact that I am getting the runaround by your company. I have spent several hours on the phone trying to get assistance for my notebook. My notebook needs to be replaced or fixed immediately as this notebook is still on warranty and I should not be having this many problems on a new PC.

I have always been an individual who would talk highly of Hewlett Packard but after this experience I am quite disgusted. I am requesting for immediate attention in this matter as my computer is not fixed! I am also requesting that the phone calls attached to this case be listened to. I believe that listening to the phone calls would help you to understand my frustration. I have been quite patient. I will gladly speak to someone in regards to this matter."

Hewlett Packard promised me a computer system. They shipped me the wrong monitor which I returned. Then I returned the defective computer they sent, an hpe-235f. So they told me they would send me a better computer. They suggested a hpe-460z. They could build this computer with the same specs as the hpe-235f and give me upgrades that the hpe-460z offered for the same price. They admitted errors were made in building this computer without certain specs of the hpe-235f and they expected me to accept there errors. In other words, accept whatever they sent even if it was not what was agreed upon.

Still Hewlett Packard has not honored our agreement. I have been given the runaround for over two months now and over 200 hours of my time at $20 an hour. I have paid for this system in full and was charged over $50 in service charges from my credit card provider. I have the proper monitor now from HP collecting dust, without the computer they promised. This has created strife and stress in my home and is not good for my health.

I purchased a laptop computer in February 2010. Between that time and October 2010, only eight months, I wasted hours of time performing technical procedures to correct problems with the computer. I had to backup, uninstall software and reinstall it four times. The computer had to be returned for warranty service twice. I needed a computer that I could depend on and I use it constantly, day after day. Disruptions to return the computer for service were highly inconvenient and troublesome. I finally had to buy another computer that I could depend on because I was wasting far too much of my time dealing with problems presented by my computer.

I'm self-employed and I wasted thousands of dollars of billable time on a computer that I could never depend on. I tried on several occasions to convince HP to replace the computer, but they never would. If I were to cause someone else to lose thousands of dollars, I would likely be sued. Corporate giants have no fear of such and are not at all concerned about the trouble that they cause their customers. I would love to see justice done and hold them responsible when they subject their customers to such inconvenience and waste of time.

In July of 2008, my wife got an HP mini for her birthday. The product came with an extended warranty. About two months after, the product stopped connecting to the internet. I called HP help center and sent the product in for repair. It came back with a note saying the screen had been repaired. I don't know why they would have replaced the screen but it still would not connect to the internet. I called and sent it back and still no repair had been done. They say it is not the product.

I contacted my internet service provider to help and he said it had has a bad receiver (or something like that). I told HP and they said send it back. After a third time, it still was not fixed and now they want to send a service technician to my home to look at it. Fine, but the tech. never showed up. I called back and now the service manager won't talk to me, (she's always on another call). Who I do speak with gives me a runaround. The say that she will call me back within 48 hours but never does. This has been going on for over two years and they have waited until my extended warranty has run out and now they want to charge me for the repair that they would not fix before.

I argued with them and they said they would try again to send a tech out to fix the problem. He never showed up. I called back and they said that I need to talk to my service manager (who won't return my calls). They have cheated me out of my money and time. I have read countless complaints on the BBB regarding the same treatment but the BBB still shows them as having and "A" for customer service. This is totally false advertisement. They say that they have a first class customer service department and the BBB is backing them up. I wonder who is getting their pockets lined with money for this one.

My laptop just suddenly stopped working without warning, and it seems my NVIDIA GeForce 7150M graphics card in my HP Pavilion DV9910US laptop just crashed. It seems this is a recurring problem with the graphics card, but HP has not issued a recall for my model computer yet as they have with the other NVIDIA graphics card on other models. My laptop is no longer usable. I must pay either $400 to fix it, or purchase a new laptop.

Computer purchased from Costco online. I have an HP DV9823cl kn873UA#ABA and I have the following problem: For some time computer was indicating multiple screens, fixed by finding Nvidia and returning to single screen. After some time like this, the screen turned blank with no screen, plugged in another monitor and pressed f4 and worked for a week or more like that. Now showing blank and cannot get any thing showing at all. Thank you.

I purchased an HP Pavilion Slimline s7520n desktop PC from Rent-A-Center in Salem, OH. I had a system failure and lost my recovery partition of my hard drive so I called tech support at HP and eventually ordered a recovery disk set. I told them that I did not have the build number of the system because the sticker had been torn prior to my owning the computer. They had sent me the wrong recovery disks and they do not work on my system. I called back and spoke with them and they told me that there was nothing they could do about it because all the numbers match on their system.

I called again on 10/14/10 at 1:00pm EST and talked with an individual whose name I did not get, and he was able to get the BID# from a cross reference of my product serial number. After the known fact that they made the mistake, they refused to send the correct disk set unless I paid them again. I have not been able to use the computer for approximately a month while trying to obtain the correct disks. Not to mention the fact that I have had stress induced headaches starting in my neck and spine due to the fact that they refuse to give me a set of $16.00 disks to correct the problem along with a postage paid return envelope to send back the wrong ones. I have already paid $16.09 for the disks. All I want is the right ones to repair my system so that I can reinstall my business software to be able to operate my company again.

I called four times and each time was left on hold for at least a half hour up to two hours and still didn't get to speak to anyone. I am on my second laptop and third printer and cannot take the customer service from them. I always speak to India and never get any real answers from anyone and constantly get the runaround. I asked for a new laptop since I have a warranty and was put on hold for an hour and no one ever came back to me.

The phone just disconnected. Called back twice after that and the same thing happened. Their products that I have purchased and spent a lot of money on do not work as well as I would like and I am not given any answers. I spend more money on a warranty that is up soon and have gotten nowhere getting a replacement.

This is the worst computer (Pavilion Slimline) I've ever owned! (1) LAN card won't initiate upon startup. I have to go in a disable the network card and then enable it; (2) Programs often hang up way more than on any computer or OS that I have used (I'm not on W7); (3) printers disappear and I can't uninstall and reinstall; (4) It can't find installed programs; (5) the USB slot broke. It's just awful. Don't buy this.

I bought 2 laptops, each with a 1 year warranty, in August of 2008 from Costco. I registered the laptops online with HP as soon as I had internet access. In September of 2010, both of the laptops died within 5 days of each other. When I brought them to a repair shop, I was informed that there was a recall on the motherboards in 2009. They were overheating and causing computer malfunctions.

According to HP, they gave me 1 year after the original 1 year warranty to take them in to have the recall repaired. Unfortunately, I was not informed of the recall, either by mail or via e-mail. When I contacted HP, they told me that I was 20 days past the 1 year they gave me to have it fixed, and for that reason I would have to pay to fix both of them. According to them, it was "my responsibility" to check for recalls and know that the product needed to be repaired. I was quoted over $800.00 to repair the two of them. Unfortunately this is enough money to buy a desktop computer.

I purchased HP Pavilion dv4-1125nr in Dec. 2008. I began using the laptop in Jan. 2009. In April 2010, the screen would not come on. I took it in for service in July 2010. I got it back in Sep. 2010. It had bad motherboard! This computer was only 1 year and 4 months old! I paid $700 only to be told I'm better off buying new. The technician said these same laptops are coming in like crazy, with the same problem. When I contacted HP, all they can say is send it in for repair at $300 to $400! It's outrageous that they want to charge you $700 for computer that lasts less than 1 and years then want $300-$400 to fix it.

I know HP has had issues with several notebooks and has issued Limited Warranty Service Enhancements. This model needs to be included! A motherboard should not go bad in this short period of time. I have been totally ripped-off by HP and I'm sure I am not the only one. HP needs to recall this model or refund my money! They need to address this problem! I'm not a happy consumer!

I am another one of thousands of customers that HP knowingly sold a defective laptop to with the nVidia GeForce 7600 video chip. This defect, well known to HP and nVidia both, has been ignored with the only resolution being offered as repairs to be paid by the customer. Does this not violate a sold in good faith standard that I as a consumer am within my right to expect? I never received any recalls or advisement in any form in regards to recalls or extended warranty programs offered for my machine for known problems or defects. I wasn't even made aware of these existing issues even when I took my machine for the repairs that were covered in notices such as these and they did and do have my correct and current contact information. I believe I was knowingly sold faulty suspected merchandise at full price with no disclosure of possible issues applying or being mentioned.

This defect, shared by HP and nVidia isn't an isolated one in thousands incident. It's now taking its toll and more and more dead laptops are being reported in large quantities online at all kinds of help and resource sites by people just like myself who are struggling to find a way to repair their machines themselves as the after warranty repair offered by HP is running around 500 dollars or more to replace the motherboards with nothing more than the same faulty motherboard it came out to begin with. 500 bucks to repair something than in one year or less you will have to pay again to have repaired.

This is just wrong and HP and their customer service representatives could care less at how much this is taking place and the large amount of unhappy customers who feel that HP and nVidia has ripped most of us off after they were made aware of the issues prior to selling us our units and now refuse to take any responsibility or even acknowledge that there is still an existing issue encompassing other models that have succumbed due to the same defect that were not included in either the original lawsuit against HP for this defect nor were they given the extended support warranty offered to just a few selected machines but not all of the machines that have now failed because they too were manufactured with the same, identical defective parts/setups as those that they did offer coverage on.

Beyond that, there is also the issue of a lack of notification for the owners of even the included machines advising them and others that there was such an offer for repairs for a limited time period only! Until this past June 2010, I was completely unaware of this defect. I only discovered it when my machine suffered the same failure or the black screen issue and I was appalled at just how many more have been affected by this. This is unacceptable and HP along with NVIDIA need to acknowledge and offer the repairs for these affected machines for free. It's their error. Why do we have to cover the cost of it? And why or how do they feel they are not responsible for this happening when they issued certain updates that only increased the fan speeds to assist in coaxing as many of these machines to get past their warranty times where they were not going to be responsible for the repairs!

That's just dirty IMO. Approximately 6 weeks to 2 months prior to mine breaking down, I had just sent it in for its last warranty repair. The fan had started getting very loud and was almost at a screaming pitch. It is related to the bios update to increase the fan speed to forestall the overheating issue and melt down of the video chip. Even when this took place and once again HP knew why this happened, they did not take the necessary or proper repairs that should have been done based on the known issues these machines are now known and documented to have. This was just a few months ago in my case, but I read where this has been an ongoing issue for several years now and HP is still refusing to take responsibility for this, theirs to own' defect.

I purchased a notebook directly from HP on mid-June. Within one week, I sent emails about problems. For 3 months, I have had email contact with support with 142 total pages of emails. Various support did not know that I had already emailed other support. The computer was returned for repair and they acknowledged the disk problem and said they would replace the disk drive. However, I still have problems. The computer says that 34 areas of the drive are corrupted. I asked for a serial number of old and new drive, but they did not send the confirmation. I am 80 years old and with difficulty hearing. I asked the case manager to email me since we are in the email type business, but I have not received a solution. I asked that they replace the computer with a new one and with all the required software.

My HP desktop computer was purchased in 2008 for $550.00. In May 2010, under warranty, we spent several hours dealing with 1st level technical support in India, trying to analyze the problem(s). Of course, between dropped phone calls and lack of communication skills, the problem resolution took more time than necessary. We ended up sending the unit in for motherboard replacement, costing us over $250. After a week, we received the device. Twenty days later, the unit failed again. The warranty had been extended for 90 days. This time, we waited two weeks and the motherboard and memory had been replaced. Today, the CPU failed again. We contacted 1st level support in India, again, we spent an hour stating our case that the unit is a lemon and we wanted a replacement. "No warranty, no replacement" one month beyond warranty.

The biggest issue is that the technical support has no escalation procedure; they can not give out phone numbers or make a decision; the supervisor can not make a decision, no one has authority, no one knows anything except, "No warranty, no replacement." Fix it at an additional cost of $250+. It's constant frustration with people who are a sounding board. Okay, so after researching where I can find HP locally, I contacted HP Headquarters in Palo Alto. I got the "highest level" for customer service, the Case Service Department. But of course, I'm in the wrong department so I am graciously given a case number and will be contacted within 2 hours by the appropriate case department "highest level" to resolve my problems and they will handle my situation according to their rules, etc. Of course, when they call, where are they located? In Texas, and of course how much authority do they have? Just enough to say, "No warranty, no replacement!"

I stated my case that I want a replacement device because I feel I have a lemon; 2 repairs and another failure one month beyond warranty. "No warranty, no replacement!" So, I asked why no one has the authority to override the "no warranty, no replacement" rule, and I got the same answer. So, my options were to send it in for another fix with a 25% discount in repair costs, or get a refund for the last fix that did not work. So, what I have here is the unit costing me over $700 in purchase price and repairs and it may still not be fixed after this repair. This is such a lack of customer service that I want to scream. HP can write off a $500 loss in a heartbeat to make one customer happy.

But, no! Let's play hardball with our customers because we are more powerful and need every dollar we can save. So, I took my last maintenance repair payment as a refund, because I have no confidence that they can repair a lemon. I tossed the CPU in the electronics recycle and I am without a CPU. So, HP is no longer a manufacturer that I will ever use in the future. As a large corporation, they do not want to take a $550 write off to make one customer happy. Too bad and too common with big business!

I am explaining here my complaint about a Computer Shop (sales & service all computer products including laptops). I have a laptop hp Compaq Celeron (around 4years). On July 2010 the LCD screen of laptop is not showing anything, but the hard disk is working as properly. Then I went to the Shop (described below) and told the complaint. So they taken my laptop and given without any receipt but they enter only in their own book. After one month they corrected the problem then given back to me. So after 20 days of proper working then Laptop screen appears only white but not showing anything, but windows working properly in background. So I again given the Laptop and told the problem reappears, after one and a half month again I went to shop then the person who is handling this Laptop (Nikhil) he is unable to repair the complaint but also the Laptop is dead. The cheater's shop.

About a year and a half ago, I purchased an HP Pavilion s3620f Slimline Prod # FK785AA-ABA, S/N CNX83302VD. About two months ago, it failed. I brought it in for repair at an initial cost of $65 and learned that the mother board was fried. Upon further research, I discovered that this has been a widespread issue with this model. There are numerous instances posted on various blogs about this product failure. I believe HP should have conducted a recall to correct the problem. I've contacted them on several occasions, but they refuse to stand behind their product and assist consumers with this widespread issue. At this time, the computer is totally unusable and I will need to purchase a replacement. The original purchase price was $579. I asked HP to provide me with a partial credit that could be used toward the purchase of an alternate HP product, but they refused.

On 6/2/2010, I purchased on line a New Touch Smart 600 Desktop PC. This was purchased on line using the HP-Online-Store@HP.com. This was purchase from Kristin ** at Salescenterhp.com. The total purchase price was $3319.79, which was paid by Visa. I received the computer on 6/10/2010. After receiving the computer, I had spent several hundreds of dollars in downloads from HP, plus purchased the extended warranty on not only the computer, but the new printer that I had also purchased. I purchase the best of the best with 2tb hard drive. Or what I thought was the best of the best.

After that, I had also purchased a new printer for a family member. I have had nothing but HP printers in the past and present, which includes not only printers products, but the HP photo smart printer and additional items. I have always been happy with HP, so when it came time for a new Computer, I had to talk my husband into spending a large amount of money for the HP Touch smart 600 and he finally agreed because of the way the previous service I received on the printers when I had a problem with them. If something was wrong, they would not ask any questions, they would provide me with a new printer at my door step within a few days, and requested me to send the old one back. A few weeks after I had received the computer, I started having issues with it. I would contact on line customer support, they would try different things with the computer and they thought that would fix it, but it did not, after several attempts.

The customer support, then sent me to a case manager. The case manager stated it would be the hard drive, and they would have to order one, and send it to me to be installed. They stated it would take awhile because they had to order it out of China. I have a 2TB, and they stated they did not have that on hand. After taking about 2 weeks, I called the case manager to follow up on the hard drive, they stated for some reason the request had been cancelled and would have to re-order it. It would take about 2 weeks longer. Once I received the hard drive (they were not sure that was what was wrong), they put a bid on line for a tech in my area to bid on installing the hard drive.

The tech was supposed to come out on a scheduled day around 9:00 a.m. The tech called on a Friday and stated he was going to be at my house in 30 min and I needed to be there. I was not home, my husband had just had major surgery, and I had to leave the hospital to run home for him to install this. The tech stated that he only bid on the hard drive installation, and nothing more. The case manager also sent out a set of recovery disc to be installed and the tech stated he only bid on installing the hard drive, so he did just that and left.

I called the case manager, and they stated I was to install the installation disc. I was not happy with that, because that should have been part of the repair, not for me to spend the time on getting the installation disc installed. I had already spend so many hours and hours with tech support on line and over the phone trying to get the computer to work, and spent time on my cell phone doing this, and running up a cell phone bill, and to have to install the recovery disc, should not of been something I should have had to do. After speaking with the case manger, I agreed to install the recovery disc, although I was not happy with I put the disc in and it stated it would take about 4 hrs for the installation. I had issues with the installation and spent form 5:30 that evening till 3:00 a.m the following morning trying to install the disc. It was not happening, there were issues and they would not install, since this was now into the weekend, I would have to wait until Monday to call the case manager back.

When I had contacted the case manager, she sent out another part for the computer. I did not know what it was and she scheduled another service call. When I had asked her what the part was for, she had stated she had to order some kind of part for the computer to generate another service ticket. Which the part was not needed, because, the next service tech did not install it and the case manager said it ordered just to send out another tech. That did not make sense in the fact, that they spent money on the part and then spent money to have it sent out FedEx overnight, and the part was not needed! I stated to her that the tech did not use the part and he took the part back with him. And she stated that was okay, that it was just sent to generate another work order. The tech that came out did not even know how to put a disc in the computer, that show you how much he know about a touchsmart 600. He really did nothing and the computer was not working.

This person also called and stated he would be out that day, although I had an appointment at 9:00 the following day, which was Saturday. He wanted to come out at 9:00 that evening. I had stated that would be too late, to wait until the scheduled time on Saturday, and he dated he would not be able to keep the scheduled time and date. He then asked if he could make it out by 5:00 that evening. I stated okay, but no later than that. He was an hour and a half late getting there. That really concerned me. Knowing after the first tech was out, I found out that HP does not have certain certified techs in Oklahoma to fix the computers, that they put a bid on line and the lowest bid gets the service ticket. Now I know that HP knows nothing about the person that they send out to my house. It could be someone just out of prison and they do not know, and now I am concerned about being at the house by myself with a person that HP knows nothing about, that really concerns me.

They do not even know if this person is certified to work on a touchsmart computer. Now I have let two people in my home that no one knows nothing about and I was by myself. What would happen if something happened to me at the house by one of these men, would HP be liable? It is suppose to be one of HP employees, only to find out that it is not an employee of HP, only a 3rd subcontractor for HP that just got the low bid. HP is sending people out to work on an expensive computer and they know nothing about this person or if he is qualified to work on a computer! That concerns me, you would think HP would be more concerned about a liability suite.

Now that I have spent several, several hours with tech support on the phone to get the computer, fixed, spent several hundreds of dollars on not only HP downloads, but several thousands of dollars on a computer that does not work. After the purchase, I have found out a few things. HP does not know anything about who nor do they care about who they send out for a repair on a computer, they do not conserve on cost, if they order parts just to generate a work order, send it overnight and pay for a part that is not needed, and knowing up front that it was not needed. They do not hold up to their warranties. I was told that they had to make several attempts to try and fix the computer before they could replace it with a new one.

I think the many hours on the cell phone spending my cell phone minutes, with tech support, wasting my time to make an effort to reschedule my time to meet the service tech at my house, only to find that I would be alone with a tech that HP knew nothing about, and spent time with them to repair the computer, spent form 5:30 on a Friday evening to 3:00 a.m the following day to try and install the installation disc, not to say the hours that I have spent on line with the case manager trying to get the computer fixed and schedule people that HP knew nothing about at my house, and still not having a computer that would work. I think my time is more valuable than having a computer that does not work.

Now HP called and offered me 150.00 refund (that does not even cover the cost of what I had purchase in software from HP, not to say what other items I have lost on the computer, then to have to try and reinstall the software and then the two printers on the computer to find out the computer still is not working right. Then, they offered to send me a rebuilt computer, but only after I would send in the new one that I had. I did not pay for a rebuilt computer, I paid for a new computer and expect nothing but a new computer, now they stated that it would take time to rebuild a computer for me that would have a 2TB in it. Why can't they build a new computer, send it to me and allow me to send back the broke one when I receive the new computer. With the issues I have had with HP, I am not happy in sending a computer back until I receive a new one to replace it.

When they traded out my printer, they just sent me a new one and then I in return, sent back the old one.Now I have called the Case manager over this last week. The person that answered the phone stated he was in, but on the other line, but gave him the thumbs up, that he would call me back. I have called every day this past week and he has yet to call me back. I am now at the point that I do not want this computer. HP is too difficult in when it comes to customer service after the purchase. They now have my money and they do not care to hold up their agreement on the warranty. I also purchase an additional warranty on both the computer and new printer in addition to the cost stated above. So, I have over 4,000 invested in the purchase that I have made over the last 60 days with HP.

The least HP can do is to service the product after the purchase and not leave the person hanging. I had purchased the computer in advanced so I would have it up and running for when school started, now I have nothing. I need either the computer replaced with a new one, refund me for the software and additional items. I have purchased from HP and my time, and I will go to another company and purchase another computer and it will not be an HP. Prior to this computer I had a Dell, and I never had issues with it. I had it for over 9 years and never had to have it serviced. I had decided to upgrade to something with a 2TB and with more features. And I was wrong in doing that. I now find that the HP is not the best product, and my husband has proven that to me by the time and effort I have had to deal with in trying to get this fixed.

It is now 3:30, Saturday morning, and the case manager had not called me back from the many messages I have left this last week. Now, I have to resolve in sending this letter to the corporate office in hopes that they might do something. I have already contacted the Federal Trade Commission and the BBB, I will move further and complain and file suit if nothing is done in this matter. I have tried everything I can think of in trying to get this resolved, and I am not getting anywhere with the people that I have been told to contact. I would of thought that HP would stand behind their product and warranty.

A person should not have to go this long in trying to get nothing done with the computer, the tech that came out to the house should of made sure that the computer was up and running before they left. When I called today and spoke to a suppose to be supervisor Jim, I was told that the person James that I was previously speaking to was not a supervisor. I first was speaking to a Anna at 1/877- and was not getting anywhere with her, so I asked to speak to a supervisor and was given James, and today when I called and asked the person on the phone was James, a supervisor, and they stated not, he was a case manager.

Then I asked to speak to a supervisor and I was given a person named Jim. Jim stated he was a supervisor, but he could not take the case away from Anna and James, that I would have to speak to them and they are not returning my phone calls. I would appreciate any help you could offer at this time, as I am not getting anywhere with case manager. I either need a full refund for all the items that I have purchased or need a new computer with the cost of the items. The computer still does not work. I have spent numerous hours on the phone with customer support, tech support, 2 tech that came out to the house and the computer still does not work.

The charger and wires to the Hewlett-Packard (HP) laptop personal computer overheated, began sparking and smoking, releasing a heavy odor or gas. The sparking cause a burn mark in the floor of the home. An 18 month old child was present in the room of the house where the product located. The child's mother was also present and was using the laptop for approximately 45 minutes before the charging brick began to overheat, smoke and spark.

I contacted the manufacturer and their immediate response was to blame me for the incident and then ask me if I wanted to purchase approximately $200 worth of replacement parts. The representative also said the 1 year warranty was expired as of 2 months ago and asked me why I was calling in the first place? The customer service representative had no concern over the safety of the individuals involved with the incident. I owned this product for 15 months. The overheating brick and battery charging problems were ongoing issues for the last 6 months.

These issues with both overheating and the battery's ability to retain a charge escalated and this incident seemed to be the peak and end result. The charger and battery were eventually sent back to HP on August 9th, and they called me on August 18th to inform me that they investigated it and found it was my fault and again asked if I wanted to purchase replacement parts.

Basically I was unaware of the issue with the overheating in certain models of laptop, the overheating with lack of cooling, and a design manufacturing fault with Nvidia chip which is a recognized problem with thousands of unhappy people all over the world. The laptop which is hardly ever used, after updating the graphics, crashed with lines on screen. The only way to turn it off was with the button. Ever since it fails to show anything but a black screen. After a lot of research and my partner who is a computer technician have looked at it and into this, basically the over heating made solder directly to the mother board loose and the motherboard would need replacing.

Looking around it is a known problem that HP have attempted to cover up by giving out a F15 BIOS which is labelled critical process on their website (how is anyone meant to know unless they search and realize a problem too late). This bios effectively turns the fan on full to help with the cooling but this in turn drains the CPU, not a fix but a temporary solution which will and can prolong the failure of this problem until the warranty is expired. HP should be doing more to help. I contacted HP through the website and they said it is up to me to repair as it is out of warranty.

But this is not a warranty issue, instead a design manufacturing fault. You only have to look at the number of problems on the website HP lies.com to see the scale of this problem. They have put an extended warranty in place for certain models only even though the same problem is in other models, but they probably sold too many to want to deal with others like mine. (Laptop Model DV2845se AKA DV2500 on base and DV2000 on screen, Product name: HP Pavilion dv2845se Verve Entertainment Notebook PC, Part number : KN999UA,KN999UAR, Serial number: 2CE8124453, Operating system: Microsoft Windows Vista Home Premium 32). I then proceeded to call them, explain and complain that it is the same problem, but the lady on the phone was extremely unhelpful and denied us to talk to her manager and basically told me to take it to trading standards.

These laptops definitely have a design flaw in their cooling. HP needs to fix this. Here is what I expect out of HP. 1: They come clean and admit their mistake, 2: They offer some sort of compensation (a: Offer to fix the machines free of charge and fit them with a better cooling solution also or b: Replace the flawed machines with new machines that do not have these obvious design flaws). I purchased the computer in September 2008 so the machine is less than 2 years old. Now, it is a dead unusable laptop and due to poor design and manufacture problem which is a known issue worldwide, it is now a very expensive paperweight.

My motherboard stop working after 1 yr. and spoke with HP and emailed Mike **. I received a call from exececutive offices with no resolution. Goggled HP and found out others having same problem.

I had purchased a HP Touchsmart Tx2z last year with 2 years of extended warranty. I had a loose connection between the power adapter and the DC jack and one of the keys had popped out. I sent the laptop for repair and the technicians reverted saying that there is a liquid spill over the keyboard due to which all the existing warranty on the laptop was voided.

3) Any unrelated issues like adapter PIN having a loose connection will also not be covered.

I ensure that I handled the laptop very carefully and I have not spilled any food or liquids to my knowledge. I feel that I am being tricked by HP and they are trying some filthy ways of swindling money from their customers.

Since 2008, I have gone to store 5 times already but have never fixed the problem with my HP Pavilion 9700 laptop. I paid $325 for the 3 year extended warranty. I lost my money with bad customer service, bad technicians. All items have problems. USA is a place I don't recommend. We need an attorney to do most complaints.

I purchased a Hewlett Packard Pavilion laptop for my son almost 4 years ago. We purchased it from Circuit City before they closed. It has been sent in 4 times for repair; they have replaced the CPU and motherboard. A week ago, it would no longer turn on so we are waiting to see what the issue now.

His warranty expires the end of August, however, he was told it will be extended 90 days beyond that because it's being sent in for repairs yet again. I contacted HP who only tried to sell me more warranty. I have the same computer and have sent it once and the CPU had to be replaced. I'm starting to have issues again, so I'm getting ready to send it in.

My son is a college student and his computer has been unreliable. It's only 4 years old and he can't afford to just go out and buy a new one. I feel HP should replace his computer or offer him an extended warranty.

On February 26, 2010, I walked into the Best Buy Tempe Marketplace and purchased my first ever HP Laptop. The salesman did a wonderful job in selling me the entertainment laptop, with all the bells and whistles, including the internal Sprint broadband card. By the time it was all said and done, I walked out of the store with $800 less in my bank account. Listed below is the series of activities I have experienced with this HP Pavilion Entertainment PC.

On 2/26/10, I purchased the computer from Best Buy at $610.87, Sprint Broadband Service $180. On 2/27/10, I purchased an HP PhotoSmart Printer $108.89 from Best Buy. On 3/2/10 to 3/13, I installed all the Windows updates on the computer. The mouse began to act crazy. I called tech support and was instructed to reinstall all mouse drivers to no avail. The system is still quirky, but hey, at least it turns on. On 3/13 to 3/19, I traveled to Texas. My daughter noticed the mouse running all over screen. I restored the system to original factory settings.

On 3/19 to 6/26, the system gets even more quirky every time Microsoft updates are required to be installed. At the request of tech support, I no longer accept Windows updates to minimize system instability. In the process, I continue to download purchased iTunes music rebuilding my library for $120. During this time, at tech support's request (service ticket #**), I was instructed to backup the hard drive (which never works because the computer always stalls during the backup process). Finally, I gave up and completely wiped the hard drive twice as instructed by the tech support, losing pictures from my first Bahamas trip and all of the iTunes music I purchased since buying the computer.

After wiped hard drive, the computer is still not working. I grimaced and decided it was time to call tech support again! Because tech support calls take at least 3 hours to go through all of the troubleshooting processes, I have to limit my calls to them until the weekend because I work and go to school and have absolutely no patience for something that should have worked from the beginning. In the process, I finally decided to open the printer (yes, finally open the printer I bought and install it on my Dell desktop that has functioned well for over 10 years). I plugged in the HP PhotoSmart C4795 printer (Serial #CN01CKY0Q9). All lights, bells, whistle came on, I installed the paper and the error message of "printer out of paper" continues to come on. I called tech support to see what is now wrong with the printer.

My laptop is worthless. Now, my printer (fresh out of the box) is worthless also. After removing, reinstalling, unplugging and replugging the printer, the technician hung up on me. Yes, hangs up on me. To this day, the printer still does not work and I have no patience to call tech support to figure it out at least until my laptop is returned. On 6/27, I started a call with tech support again (2:16PM). After much distress and too many hours of frustration, the tech decided (to my objection) to send me (an average person who knows absolutely nothing about the computer once it's opened) a replacement hard drive (service order #**). After receiving the hard drive (with no ** instructions!), on 6/29/10 I called tech support again (started at 8:47PM) to find out how to install the hard drive.

Mike, the attendant, walked me through the process of installing the hard drive. Throughout the ordeal, I explained to him that it's not working. How do I do this? How do I pull this out? Slide it back in. Can't I just send the whole computer to you guys for repair? After installing, resetting and installing the hard drive again, the system still does not work. Mike informed me that he would now place an order for my computer to be shipped to the factory for repair under my warranty. In the process of identifying what's wrong with the hard drive, I noticed in the specs that the hard drive had the warranty information listed incorrectly.

It said the warranty began in January. When I mentioned it to Mike that I did not purchase the computer until Feb. 26, he informed me that once the computer is repaired, I could call back and have them update my warranty by merely providing the purchase receipt. Now when Mike informed me the repair itself would take 9 to 10 business days, at this point I lost it!

From the beginning, I've had nothing but problems with this computer and on top of that, I now have to wait another 10 days for repairs. I asked to speak to a manager and after another 30 minutes of waiting, I was connected to an employee named Hardik. Hardik repeatedly told me there was no way to escalate my repair service. There was no way for HP to extend my warranty even though the computer is not working and that he was the ultimate decision maker in the repair process. He was not authorized to provide my contact information to anyone else in HP and would process my repair per the terms of my warranty. Fine, at this point, it's well past 9:52PM and I've had my share of HP.

On 7/01/10, I received the box and quickly packed up the dead machine to send back to HP for repair. On 7/08/10, I received a voicemail and email stating customer relations needs to speak with me. I called them and I was now informed the motherboard was damaged in the repair process and I will be liable for the motherboard repair. I told them, check the tapes. I told the technician, at the time, that I did not know how to repair a computer and he continued to ask me to perform the repair myself. Now, I will have to pay for it. You have got to be kidding me! Attendant Lee told me the process will take longer and the infamous "case manager" will give me a call and a new contact number by Tuesday (7/13) at the latest. On 7/13/10, I checked my phone voicemail. No calls, no nothing from what I believe is the case manager that obviously does not work.

So what do I do? I called tech support again. I provided them with a new contact number because at this point, I decided to cancel the broadband card subscription ($70/month) because I have not been able to use it for the last three months due to this crazy computer. What's the update? No update, the case management team has my case and will call me. At this point, I realize I will not have a computer when school starts on 7/19. But now it's about the principle. HP provides crappy, overpriced laptops and the worst customer experience I have ever experienced in my life. On 7/15/10 at 12:30PM, I checked my phone voicemail, check my emails. Nothing. If I have to summarize the cost of purchasing these two HP items (listed below), I could truly say I feel robbed (and yes, the robbing continues because I do not have a computer or a printer that works).

$2195. I understand that I am but one customer amongst many, but I'm not rich by far and saved a long time between caring for my kids, my mother and attending school to purchase what I thought was superior HP products (laptop and printer). The only thing I have to show is $2195 (the cost of one of my classes) down the tubes and two items that still do not work bought from people that genuinely don't care. All I want was my computer to work, my printer to work so I can complete my class work. Now, I have to use friend's computers, library computers and a 10-year old Dell desktop to hobble through life until HP decides to call me back! My contact information remains the same. If anyone cares, please have them contact me.

I purchased a Compaq Desktop in the fall of 2008. Early in 2010, the hard drive failed. It stopped spinning and would not boot or load Windows. I went to the HP site and read that there was a problem with Seagate 500 GB hard drives in this desktop and to contact customer service. I called customer service and told them what was on their website regarding the Seagate drive problem and they said that they were unaware. I sent them a link to their website with the information. They replied that the computer was out of warranty and we should contact Seagate. They would not do anything even though they sold the product with the defective part.

After being told this, I received a Customer Satisfaction Survey from HP in my email. I clicked the link and got a message that the survey was no longer available. I guess they don't really want the feedback. A company that will not stand behind the products they sell does not deserve the consumer's business. I would never buy another HP Compaq product and would not recommend them to anyone. If you sell a defective product and won't stand behind it, you don't deserve to be in business!

I bought my HP Pavilion DV9207US computer in Feb. 2007 with the NVIDIA GeForce Go 7600 GPU installed. This video card has been found to be one of the millions of video cards made that were defective and caused a fatal problem with my computer, which is no longer functional. HP knew of these problems with the video card and didn't notify me, which would have saved my computer from this problem.

I bought an HP computer in Feb of 2010. Not even 2 months after I bought it, the screen went blank. It froze up, I kept getting this webpage cannot be displayed. I e-mailed the store I bought it at and they called me saying I could either send it back to HP to get it fixed or bring it back to the store to get it fixed! I decided to e-mail the HP support team. They replied a few times. I should do a system restore among other things. I asked why I should do that, it's brand new.

Finally, someone from the support team e-mailed me and said to call the tech support team. I called twice. I talked to a couple different people. The first call was 93 minutes long, by the end of the phone call my computer didn't work at all. The person I spoke with wanted me to stay on the phone for another 20 minutes and they would get my computer up and running again! I said no way. I had no computer for 4 days. So I called the following Monday and talked to someone. That call was 80+ minutes long. I had to totally re-do my computer like it was brand new. This was last week.

Well, I am having problems again with it. I am going to ship it back this week. They can keep it! I am disgusted. I have had 2 other computers before this for a long time.

I purchased a new HP Laptop - G62-144DX Notebook in March 2010. Windows 7 has had numerous updates, and following a recent update, which did not install correctly, caused my operating system to crash.

It's an overheating laptop with a bad motherboard and now it doesn't work. HP knows of defected motherboard, fails to notify us of problem and are refusing to fix at no charge. I'll tell everybody I know not to purchase HP products.

I own an HP Pavilion DV9000, which is experiencing problems with the wireless not turning on. This is a repeat problem. HP refuses to repair it for free even though they admit that it is a known defect, but they refused to do a recall and in fact are trying to make money off the situation by trying to charge several hundred dollars for the repair. The following link explains the defect: **.

My computer is several years old and the warranty has expired, but I don't think this situation is a warranty issue, it is a factory defect and was repair under warranty once before. Please help expose this company. They lied to me several times on the phone and also to my dad.

They finally agreed to put in a new motherboard. That didn't fix the problem, so they put in a new hard drive.

The tech then told me she would order a new hard drive.

I want my money back, or a new computer. I prefer a new computer, comparable to the a6750f, or better, with no money spent, and compensation for the Windows 7 upgrade software I bought with hopes of helping my computer run better.

I puchased a new HP computer from our local Staples in Feb. of this year. I have have meany issues with the Computer. Have loaded my programs 4 times for many reasons. Have had to recover the Computer once and have had to send it in for repairs and still have issues. HP is ignoring me at this time. They will not answer my questions. Most answers from them do not have anything to do with what I asked. Went back to Staples, because I purchased an after market warranty from them and they are dragging thier feet to. I have every reason the believe that they are all trying to run out the warranty. I feel lost this is not right.

1) Turn off computer
2) Take out battery pack
3) Hold down on button for 30
seconds
4) put battery back in

5) turn on computer

After several phone calls, speaking with HP service techs spewing their computer generated answers, my case manager is Jabier, I have been told they will send me a box to send the computer in for repair and they can not and will not do anything else until they repair the problem. I don't understand why I should have to settle on repairs for a brand new expensive computer, that the problem is not of my doing but a fault from the factory and was reported 3 months after purchase. I thought Hp was known for their customer service and satisfaction, apparently I was wrong

I purchased a HP Pavillion Entertainment PC. I purchased this laptop and have had nothing but problems almost from the beginning. I am very disappointed and upset with my Hewlett-Packard Pavilion notebook. To have these things go wrong in such a short period of time is very frustrating, especially when the laptop just sits on my desk. I do not move it around or travel with it. When I contact tech support for assistance, they don't listen to a word I say and keep suggesting that I format the hard drive and run the recovery CD. I had a very bad experience with my PC and with your technical support; still they are unable to rectify the problems.

In the past 10 months, I had called HP tech support over a dozen times, 8 times reformatted the hard drive because that's their solution to everything, sent in my computer four times for the same problem (the mouse pad cursor was moving erratically) and then another 3 times for another problem where the computer is over-heating and is still an outstanding issue. I've stated multiple times that the heat-sink is not the problem, but for whatever reason, HP keeps replacing the heat-sink. Every time I send in my laptop for repairs, I get 90 days of extended warranty. My laptop is outside the original warranty, but still within the 90 day extended warranty.

I expected the problem to be resolved and even contacted a supervisor and he told me he could do nothing more. He told me I should buy some equipment to rectify the problem. I asked for Mark H.s email address and phone number, but he would not give it to me and told me his email address was on the main page of the website. I hope to have the issue rectified through this. The amount of time I have spent on the phone trying to rectify these reoccurring issues is outrageous!

I purchased a HP dvt4 laptop computer in February 2009 for approx. $600.00. About May 28, 2010 it would not boot up and only shows a black screen. HP tech support said I would have to send it in and repair costs are about $400.00. From what I have read on the internet this is a problem that HP is aware of and should fix for their customers. Very disappointed with the product. I am now purchasing another laptop from Toshiba for approx. $500. (anything is good until it breaks!)

it's broken. there are so many people complaint about it. it result cant sleep every night thinking how expensive this thing is and now it is broken. i have to rely other's people lap top.

I recently purchased a HP DM3-1130US. With 330 days still on the warranty, the PC wont enter hibernation or shut off. You have to hold down the power button to manually turn it off.

Today I spent 3 hours with HP technical support.

First tech, Chris, had me run CHKDSK, which took 2 hours. Of course that didn't work and I had to call back. The second tech, Mohammad, took control of my desk top and upgraded BIOS. Of course that didn't work and I told him that had little chance of working.

The third one, Pravin, promised to link me to the supervisor if I give him the model number and serial number, after I gave him the case number. He broke his promise.

I just want my money back.

Yes i had a HP A1620y built to what was needed and never used but genuine hp parts supplied by them as being under fattory warranty they furnished parts and i was instructed on there instulation of them. Yes i purchased extented warranty on it so had 4 years and have had nothing but problems with it 1 remaned monitor 3 hard drivers 1 modem and 3 sets of statup dics to restart hard drive now i am being told by the HP techs at service it is junk and should never have been shipped out as it was junk from the start Have tried over and over again to get problems resolved they can not do it and after over 60 phone calls to HP tech support and over 40 emails to them about problems with it as i have almost 2 note books full it finally crashed DEAD.

As it would cost us $500.00 to $600.00 dollaes to have it repaired and as old as it was it was cheeper to get new. The estimate did not include the price of any parts as there was to many to list over the phone. So there tech support team declaired it junk and to get needed medications and on line banking ECT. I was forced into getting a new tower with windows 7 upgrade so our only option was get a new one. As it came with a factotry warranty of 4 years and i had to pay for it plus the new tower now i owe over $572.38 for this new one and as most of you know that on Social Security and daily bills along with medications that were over due we done with out.

My thing is the old one was junk from day one why should i have to pay for a new one just to be able to pay bills ECT. This is pure BS out of Hp to do this to us but we were victons of them. Now there sales offer new and better at a lower cost than this does HP corp. About makeing money or helping the eldery and handicapped as well as disabled takeing there money and smileing all the way to the bank. Yes i can back up my story as my records reflect this fact. Don't buy a HP desktop if you are smart.

4 months after I purchased my HP notebook computer, I noticed two small black lines that appeared on my computer screen. I called HP services and told them about the problem. They told me that it sounded like a dead pixel problem and I would have to send it back to HP service center where it should be fixed under warranty. By the time, I received the mailing box from HP, the black pixels had spread across the screen in a vertical line that ran the length of it. I was informed today, May 3, 2010 via telephone call that the screen was physically cracked and that the cost to repair the computer would exceed the cost of the computer itself for it was not covered under warranty.

Having in no way damaged this computer myself, I have been told by HP that I did. Having paid over 700 dollars for a computer that is less than 5 months old, I feel I have been ripped off and am being forced to pay for a damaged product that is clear to me obviously defective.

I bought an Hp Slimline computer (model s512of) on 8-25-09 at Office Max. On 10-6-09, its modem went out. Hp had me repair the unit by sending me the modem and telling me how to install it over the phone by someone I could barely understand. On the 2-11-10, the modem went out again. This time, I requested that they repair, so they picked it up.

On 3-12-10, the modem went out again; and I requested that the unit be replaced or that I be given a refund. Hector refused both and said that the lemon law didn't apply until after the third failure. Well, on the 4-24-10 at 8:15am when I turned the computer on, the modem was gone again. The complaint or referral number was the number Hector gave me to use if I have more problems.

I have two laptops I purchased from HP. Within the last 5 years, both had NVIDIA card overheating issues that resulted in the laptops that don't work. One of the laptop boots up without the monitor working and the other displays lines on the monitor. Laptops were purchased for college student's education. Physical damage due to laptops not being operable as designed and economic damage due to inoperable laptops.

I called HP Customer Service because I recently found out that the laptop I purchased in 2006 was placed on recall in 2007. I only recently started having problems with the wireless connection. They told me that they can't fix my laptop because my warranty ended in 2007, when the recall went into effect. That also that the recall ended in 2008 but I didn't see that on the website. I don't feel that it is fair that I paid $2000 for a computer that is still on the HP recall page and that they want me to pay $300 to fix the problem. Now I have a wireless computer that I paid $2000 for and it is no longer wireless it is just a laptop.

I brought an HP computer back in January of 2010 (p6210y), and had HP help me to setup over the phone. Within 2 weeks, the computer kept restarting on its own, for no reason. I called HP to fix the problem. In March, the computer completely shut down, and would not start. I called HP, and they could not fix it. They said it needed to be recover. I paid HP for a recovery disc.

When they arrived, I called HP to help recover the computer, which they did. The computer started up, and now nothing works (expect for internet). I called HP to help with printer, and some software hookup. HP tried to take control of the computer. The computer would not let them connect. I told HP the error message that the computer was saying (Software problem).

HP cannot fix the problem, because the printer is not under warranty, but also said the recovery disc that they sent me knocked out some drives that need to be reset, and refused to set them, because of the printer warranty (the printer is working fine). I need HP to set the drivers in the tower, which is under warranty. I cannot use my printer, some softwares, fax, and now the restarting issue is back, and all this is happening with the HP product they sent me. I think this is just a bad computer.

I had an HP desktop configured to my specifications and ordered through Costco online. From the get-go, the HP had small problems that I fixed myself. Then I ran into a problem with networking, even though I've done it many times before I couldn't get a signal. Costco has what they call a concierge service, so I called and their technician, he said, "You're not in a hotspot so you can't get a signal." Need I say more. I sent an email to HP corporate and the woman wanted clarification.

After wasting a half hour of my time, she said she was going to ask Costco to retrain the employee. Then the computer began blowing the duplex outlet reset button. I tried another outlet, same thing. I called my electrician and after a couple hours of testing and a $250 bill, he said my 20 amp circuit wasn't the problem.

The computer is only 2 amp and should not be blowing my circuits. After several emails to HP tech support, they requested the computer be sent back to them for repair as the computer was faulty. I asked them if they would transfer my programs, updates, etc. to an identical new computer and they said no. I had to delete everything and send it back to them clean. I requested the same service from Costco, they also said no. Since it is under the 90-day return policy of Costco, I'll return it for a full refund. Watch out folks. Don't buy a refurbished computer from HP, it might be this lemon.

My wife bought an HP Pavilion DV6448se Notebook PC. One month ago its wireless adapter simply ceased working. I started to search for a solution in the internet and have faced hundreds of similar complaints in different computers from HP. All of them had their wireless adapter, a Broadcom board, failing to work. People complained that HP did not find the problem or offered temporary fixes and always charged for it until it finally recognized the computers had a problem.

In the webpages, HP offers to fix some of these computers for free if a BIOS update does not solve the problem. I performed the update and my wife's computer continues to have the defect. Since it is included in the list of defective computers, I have contacted HP to get the problem solved and have been informed the Limited Warranty Service Enhancement has expired in September 2009. To make things worse, we have bought the computer in the USA, but we live in Brazil. Even so, I believed HP would make the right thing and offer us a fix for the computer for free, once it knows the motherboard has a problem and it should be replaced.

It didn't, or else, HP chose to charge me US$ 259 for getting my defective computer fixed. And to get it fixed for something that is their responsibility, not mine. The fact its Limited Warranty Service Enhancement has expired in September 2009, something that is not stated in these webpages I have found, does not eliminate the fact HP has used defective motherboards in its computers.

And that it admits having done so. This is why I have decided to get in touch with all consumer protection services I am aware of and to warn people about the risk they are getting into when they choose to buy an HP product. The company first pretends it has nothing to do with the problem, then offers solutions that do not solve it, sometimes charging for them, and finally admits the problem, but offers limited free services for getting it fixed. Worst of all, I have read some reports the so \-called fix has not fixed anything. I was a regular HP client and have another computer and a printer from the company, but will never buy an HP product again. And I will also advise everyone I know to do the same, since the company does not honor the quality we expect from it nor from its products and in the treatment the consumers deserve.

I paid $1,300 (plus tax) for their upper line HP Pavilion DV9500 series laptop. As did with many other consumers, the video graphics card failed resulting in no display. HP had an adjusted warranty for similar lower end Pavilion laptops and claimed the graphics card in this machine were "not on their recall list." After talking to several representatives, HP said they can do nothing about the problem. They sent me to their sales representative and offered me a 5%-10% discount for a new laptop.

With any research, there is an obvious over-abundance of hardware malfunctions with the DV9500. Estimated repair for this problem is $400-$900 plus shipping and labor. HP failed their consumers and neglected to back their product. Do not buy HP. I am writing this on a lesser priced Asus and yet another HP waiting for trash day. Thanks HP, HP tech support, HP sales and HP case manager. In the already tight times, I am out a $1,300 HP and spent an additional $1,000 for a replacement, not counting cost for diagnostics and file recovery. Total loss is $2,600 - $2,800.

After one year of purchase, numerous computer freezes and inoperable systems. Numerous contacts with various tech support people who said to do one thing or another and they would call back. They never called back. Their suggestions did not solve the problem. I reported the issue to their complaint department and the final tech support encouraged me to purchase over $200 worth of software, which I did.

And then, the computer only functioned properly for a week and the original plus new problems began. I called back to case manager and I am still awaiting their response. Every time I called, they would say I was out of warranty period, but I had purchased an extended three-year warranty and had to reconfirm that order number each time I have called.

I am using HP Pavilion dv6000 (Model Number: dv6736nr) notebook for past 2years. It runs on AMD Turion 64 processor. It worked very well for few months after purchase but gradually it started popping up problems. Due to processor overheat, laptop gets shut down every 10mins and also gets hanged while I am working on it.

When in warranty period, I had also showed it to HP service center by shipping the same machine to the address provided. But they return it as it is saying that it's an AMD issue and they cannot help me. I don't know whether it's a HP issue or AMD issue, I just want my laptop to get rid of this issue. And as manufacturers, I expect you guys to help your customers and not to just fool them around. If HP guys really think it's an AMD issue, then I would like to suggest them to stop manufacturing models with AMD processor and better create their own processor.

My point is that the two great companies tie-up to use all their skills to create an outstanding product. After product launch, if it's a hit then well and good, but if it has some issues, companies would start blaming each other. But in any case, it's a customer loss. A customer puts his valuable trust on such good companies like HP to buy their products and in return just get an overheated jerk.

I am not requesting you for any refund or a single dollar money back kind of thing. I am a Software Engineer, and laptop is my livelihood. And therefore, I want the best one. And you are the best notebooks producer, so I request you to kindly just replace this notebook with new one. I am very much frustrated with this overheated notebook. I know HP always shut their customer off by some thing. But this time, I am not going to sit idle. This is not acceptable by such a great company. I went to Best Buy from where I bought the laptop and they said contact HP. All are throwing the ball at each other. Please give justice to me.

I purchased my HP m9500y desktop computer from Best Buy in April 2009. In Feb 2010, loud noises start coming from the computer. I took the computer to Best Buy and informed them of what has occurred. I received my computer four weeks later and was informed the sound card was bad. When they (Best Buy) tried to turn on the computer, it would not load. So they kept the computer and one and a half weeks later (25 March 2010), I was informed my computer is fixed. This time I was informed the hard drive had to be replaced due to the hard drive going bad. I asked the Geek Squad worker to test it to make sure it operates well.

When he turned the computer on, it took four minutes to load. I asked, "Is that suppose to be normal? Because it is taking a very long time to load." He stated "No, but it sometimes will do that after repairs." I took it home and it took 4-5 minutes to load again. All in all, the computer does not perform the same as it did before the problems. I contacted HP to explain to them the problems I had and is currently having with the computer. They (support tech and case manager) informed me the only thing that can happen is that I send them (HP) the computer so they can see what the problem is (which can take up to two weeks). I informed them that is not a good option for me because my computer was gone for six weeks getting repaired. I just would like a replacement due to the fact that I have not had the computer for a full year and major issues have occurred. I was informed that is something they (HP) will not do. My only options are to send it to them for continued repairs or just keep it the way it is.

On 4/8/08, I bought a laptop (HP). I paid $695 for it. I didn't buy the extended service because I couldn't afford it. In March of 2010, I started having trouble with the laptop so I called HP and the service dept said it sounded like the motherboard was going. I asked how much it would cost to have it fixed and they told me $400. I think this is a total rip off. I am a senior citizen living off a check every month and I can't afford to pay that. He told me if I wanted to buy a new HP, they would give me an extended service warranty, no charge. He also told me that my laptop was considered 10 years old. I had a Dell laptop before that for 10 years and never had a problem. I also asked if they could fix it for cheaper and they told me no. I told them I could afford $200 but not $400.

Why do big companies like this take advantage of people? I hope when they get old, someone does to them what they do to us. I would like the laptop fixed but can't afford $400. If they would do it for $200, I would gladly pay it. Now, I have to go to the library to check my mail and I don't think is is fair. A new laptop is $800 and I cannot afford that. I'm hoping you can help me to make them fix it for $200 as this is all I have to occupy my time. I will never ever buy another laptop from HP. I don't think they care about people, they just care about money. They say they care. I don't think so. I would appreciate it if you can help a senior citizen having money problems already. The laptop keeps going on and off and in order to get it to go on, I have to leave it running sometimes for hours at at a time.

I purchased an HP Pavilion Dv9000 laptop in August 2007 with a one year warranty. A week ago, I woke up to my laptop with a blank screen and it continued to die out and start again but did not power up.

I looked into this issue and even chatted with a service representative from HP online and they let me know that this issue is very common in my series, the graphic chip Nvidia overheats and destroys the motherboard. They also let me know there was an extended warranty and I am out of the time period as it ended in October 2009. They asked for roughly 400 dollars in repair.

After this, I talked to customer service on their helpline number and even spoke to their supervisor, who only tried to pacify to me and told me that I have a "Do not contact customer" option selected so they could not inform me of this problem and hence cannot do anything to help me so I need to pay the fee for repair. I have never heard of this option and selecting it is completely out of the question. If there are such issues with the laptop, I would have definitely taken advantage of the extended warranty. The service representatives also forced me to get this issue repaired threatening me with "This reduced cost will not last long".

I put my faith and money into an HP laptop being a college student - I do depend on my laptop to do all my work, and I feel like I have been cheated and all HP is doing is trying to make more money out of my situation.

To my understanding there are thousands of forums on the internet discussing the same problem! If they fell within the warranty period, HP would repair their laptop for free but fix in the same defective motherboard and their systems would end up crashing again. It was the same for people who paid the service fee of 400 dollars!

I called HP to add an additional service to my warranty and was on the phone with them for a total of two, through various phone calls. I was disconnected from their service call twice. After two hours, I was informed that I no longer qualified for the warranty, because I was 7 days past the expiration. I was misled the entire time. Every representative I spoke to said they were moving me along, and "in just a few moments the order would be put through". In both instances, I was disconnected. I wasted two hours of my time, that I can not get back ever, and I wasted my phone battery, as well as my cell phone minutes.

The product on my laptop that I returned for repairs was the worst I have ever had to deal with. The PC is under warranty. When HP got it, they said it was dirty and wants $433.00 to repair it. This is a ripoff and a scam. They said they would send pictures, never did. Now I don't think they are even gonna send it back. I'll never buy another HP product and since this, I have received 2 more laptops of the exact same make and model showing the same failure. This was a defective batch of laptops and HP will not make good on them. This is nothing but a scam.

We recently purchased a home computer from Best Buy, a top-of-the-line Hewlett Packard dv7-3085dx Entertainment Notebook. It is very expensive. Among the software that was advertized to come with the computer was Corel Paint Shop Pro Photo X2. Since we use the computer heavily for photo editing, we were excited to have this software. However, since having the computer the software does not work. It is loaded on the PC, but won't work.

When I contacted Corel customer service, I was told that it didn't work. I was told that the version that came with the computer, the "standard" version, it was incompatible with the operating system (Windows 7), and that they were working on it. Essentially, they told me tough luck. This is false advertising. I sent them a message demanding that they provide me, free of charge, with a software upgrade to the elite version of the software, which ostensibly will work with my operating system, and they have not responded. This software was advertised to me, and I paid for it, and it doesn't work. Corel should be fixing the problem or offering to compensate me somehow, but they don't seem to care.

Told faulty nvidia graphics card on my motherboard. Not guaranteed. Needed to pay 398 to get it fixed. Bought a new laptop for 700. My old laptop was 1200 and is useless without video card.

I have purchased a computer that had a defect with from the start, not knowing it was very hot and the fan wasn't working over time. It started to lose programs, malfunctioning and future leading to such extreme heat that it burned me while picking it up, leaving me blisters! I contacted support and a representative who promised to fix the problems and restore to new. The computer was shipped out FedEx and returned three days later not over heating! But malfunctioning programs that they promised to restore technician didn't perform. I am a student taking online classes three this term all online that cost $700 a class ,,\$2,100 total cost not including books that I have to drop classes because of this problem.

HP is unwilling to send me a new computer and can't fix this one as their own tech told them instead they want me to return it again for another try. Not caring about or resolving the problem that existed from purchasing date. The computer was all was hot and fan never worked. Second, it should be obvious that the amount of heat over a period of time running this computer has damaged it beyond repair. The case manager says he doesn't care about me getting burned or they will try to fix it again and he's not concerned about me dropping my classes. Tech have log on with me viewing my school site and not being able to do assignments because of computer malfunctions. They are costing me allot of money, causing pain and suffering leaving me with a high price to pay.

This raises a red flag. I also researched seven out of every 10 of this model I have has a defect broken and can't be fixed and HP knows it wont recall or do anything about it. The public needs to know or recall this product #NB235UA. Please help me with this concern. They don't care about my health or the safety for others. Less than one year old computer, price paid $899 plus tax. Research has said that this model and computer seven out of every 10 is defective and can't be fixed. About recalls, HP has recalled earlier models for battery getting hot and has replaced those computers. As another result, it was noted that the inside of the computer had melted causing a fire and safety hazard.

My battery may be the problem as well but one thing for sure, the fan never worked and how much of a hazard is that or hot did it get leaves me in question. The ethics is my concern the way this was handled. No one for HP that represented them was concerned enough to even carry out task, meaning complaint orders that I reported and as they promised to carry out by one restoring the computer fully like new with software and tested before shipped back the first time sent in, not just fixing the fan. Why was the technician not looked at for doing his job? Those were his or her orders and written complaint.

After it comes back, I called in programs not working. The plot thickens after they attempted to fix it online with me for 12 hours and no success. Technician tells me and case manager it can't be fixed. Out of his hands leaving it to case manager who said, "Let's try to fix it again. Send it back." I don't get it. What part of broke is he not understanding? I don't know if I will make a recovery I've lost a lot. They have proof of school classes viewed online with me, cost and classes dropped. I have read a lot of case studies in my study. This one may be a good one to publish for a final recall.

I bought a business notebook from Hewlett Packard for college. Ever since I had my business notebook, I have had problems. I sent my computer off to Hewlett Packard at least two times. Then, the second time, I noticed that my webcam was uninstalled. Then I called HP and told them I needed for them to reinstall my webcam and the operating system due to problems with instability of my computer.

I received my ProBook 4310s back, and I noticed that my webcam was reinstalled. But when I tried to fax documents from my apartment using my ProBook 4310s, I got an error message that said modem is unavailable. Then, I telephoned HP tech support and asked the tech in HP why I was getting that message. The HP tech support lady did not know, so she told me that she would call me back to let me know.

The next day came, and the HP support tech person never telephoned me back. As a result of the tech support lady not telephoning me back, I telephoned tech support at HP the next day. I told him that I was having problems with my fax modem driver. He told me that he would download the software from the internet. Unfortunately, that did not work; my computer kicked the software from the internet off my computer.

Then, I found out my fax modem driver in my computer was still not working. I telephoned HP a second time, and the lady from HP tech support told me to put in my HP application and driver software. I did do what the lady told me to do, but as I loaded the fax modem driver onto my computer, it kicked it off my computer again. I did not know what to do! I tried calling HP tech support a third time.

I called, and I spoke to a tech support lady a third time. She went into the BIOS of my computer and tried to make a whole entire system in my computer default its settings. After the lady got off the telephone, I tried to see if my fax modem driver was working. I found out that it was not working. Whatever the tech support lady did to my ProBook 4310s did not work to reinstall my fax modem driver.

I got frustrated with the tech support people at HP, so I telephoned NP computers. I spoke with the tech support person there, and I told her that I was having problems with faxing my documents. She looked at my ProBook 4310s and told me that somebody from HP in the factory uninstalled my fax modem from my computer and that it was wiped clean of my fax modem driver.

Also, the tech support person at NP Computers told me that the settings for my fax modem driver were turned off. Then, she asked me if I wanted her to fix my computer. I told the lady at NP Computers that I did want her to fix my computer, but she would have to charge me $42.50. I had NP computers reinstall my fax modem driver and turn on the settings for my fax modem driver. I went to NP Computers.

I asked the lady tech person if she had fixed my ProBook 4310s. She told me she did, and I paid her $42.50. The telephone number for NP Computers is 601-847-6714.

I always got a message from my ProBook 4310s that there was no fax modem available. Then I got other messages that the driver stopped working. My computer would go off and I would try and press a button to get it to come back on and it would come back on. But my computer was very unstable. I paid NP Computers $42.50 to reinstall my fax modem driver and turn on the settings for my driver that the tech support people in HP did mess up and U did have to pay for; even though I had a warranty under HP. And they avoided to help me fix my business notebook the correct way so it would stay fixed.

I bought an HP Pavilion Laptop PC (DV9000) on Dec. 2007 from Costco, with 2 years warranty. A few months later, I noticed that the computer kept getting very hot, after I powered it on. At the end of Nov. 2008, I reported the issue to the tech support, while trying to fix a problem with the touchpad. I was told that the computer was normal, and that I should not worry. Starting Feb. 2010, my laptop would not power up until after many tries. Recently, it failed completely. It would not boot up, and even the BIOS screen would not show up. After I called HP tech support, the technician determined that the motherboard had died. I was first asked to pay $389 by one tech, and then was offered $289 by another to have it fixed. I refused.

I believe the issue came as a result of the manufacturer HP's intentional ignoring of customers' well-being. From the HP website and Internet, you can find that the HP Pavilion Laptop PC series has been notorious for its overheating, NVIDIA card and motherboard problems. However, HP continues selling the product without having the issue corrected, nor informing the existing customers the potential issues. Though HP released a battery recall program a couple of years ago, they did not include all the problematic batteries. They are aware of the NVIDIA card issue, but did not inform the existing customers whose laptop PC has it installed.

Today, I spoke with the case manager from HP, and was told that HP is responsible for the defective motherboard, but will not fix it for free, because it is out of warranty. As a customer, I believe that the issue of motherboard is not out of wear and tear, but due to the defective part. If the hard drive dies, it makes sense to be charged for an out of warranty repair. However, the motherboard is the heart of the computer, and should not have the life-span of only two years. Below is the URL for discussion thread of the concerns and complaints about HP Laptop PC.**

I bought a brand-new HP G71 laptop (CNF0033Y66) in February 17, 2010. The battery died after 45 minutes. Your customer service is terrible. I called, and they took forever to diagnose the problem, only to ask for a credit card number. I shouldn't have to pay for a faulty battery. The customer service guy said I should have a battery life of 2-3 hours. I would like a new battery sent to me. I received poor customer service on a computer that is brand-new and under warranty.

Not only did I buy an HP tower that was broke, but they also gave me a hard time about a new one. I went back in to buy some memory sticks, because that's what's with it. And I had to find someone to ask them if I had the right one. He didn't even look at me and said that's the right one. The piece was the wrong one. I spend around $2000.00 a month that I can prove in that store, and I will never shop there again. I am disabled and had to practically crawl to that store twice.

I purchased an HP DV9700 laptop with an NVIDIA GeForce 8600M GS video card in May of 2008. My video card stopped working and as a result, could not get a screen on the computer. It only took a few clicks to discover that this is a frequent problem with this video card. I contacted HP support after learning that they were servicing out of warranty computers affected by the faulty card. I was told that my computer was not covered and that I would have to pay for the service. This is a $1,700.00 laptop that is less than 2 years old and is now worthless. The faulty card is a well-documented problem and HP refuses to stand behind their product and assist loyal customers.

I purchased a dv9700 HP laptop in March of 2008. I also purchased an extended 3-year Total Care Warranty for $269 when I bought the laptop on HP's online store. In November 2009, the computer screen went blue. I sent it in to HP after having to spend many hours on the phone over at least a week to convince them that it was actually broken. But first I had to send them proof of my warranty purchase as they had no record of it - even though I purchased my laptop and warranty directly from HP's on-line store. They supposedly repaired it and sent it back to me. The computer had worked in low resolution when I first sent it in, just not in high-resolution. When it came back from being repaired at HP, it didn't work at all anymore - no more blue screen; it was now black under every resolution setting and there was no light at all. I sent it back in again in December.

After a week or so, I got a call from the HP technical guy saying that it was working fine for him and ask if we could let him know what we thought the problem was? He reported that the motherboard and heat sink had been replaced on the first attempt to fix it - so both of those were fine. I said, "great," thinking it was really working, so problem solved. He said he would have the technical people look at it one more time just to make sure everything was fine, and he would call me back in a few days.

A week went by, nothing and another week later, I got an email suddenly saying that my computer had water damage on the motherboard (that was supposedly new? ) and my warranty didn't cover water damage so they were done and would just mail me the broken laptop back unrepaired. They said that they had pictures of my computer's damage.

Since that time, I have discovered many pictures online of people's' computers that have actually been damaged by HP when they sent them in for repairs, coming back in worse condition than when they were sent. I have also discovered that the NVidia components used in the laptop have caused problems in a multitude of HP laptops and many are now under an extended warranty (recall) due to this problem, but not my particular model. Even so, the problems with my laptop fit all of the other computer problems described online with this issue.

It has now been five weeks and three customer service representatives ago that I sent mine in for the second repair. Each representative now repeats that we must have done something to it between the first and second repair. It's not true, as it did not even work when returned the first time, so we simply waited for the next return box to send it back again; we could not even use it because it was broken. Curiously, Allan, their technical guy, had called one week after it was sent in the second time and said it was working fine - no mention of water damage from him. Yet coincidentally, just a week later suddenly it has water damage, and I must have caused it (even though it was not in my possession during that time period)? Each time I call to try and get my computer fixed, my case is escalated to the highest level, suddenly I find it being escalated again to another level.

HP is refusing to honor their warranty. They had my laptop since November 2009 (except one week) and refuses to repair it or replace it even though my extended warranty lasts for another thirteen months. Imagine their surprise when I faxed the copy of the warranty card I received with my laptop (I made a copy of it before mailing it in) which states that it is covered for accidental spills. Now, they're saying that it's just a standard language on every warranty card they send out and even though my warranty card specifically states that I am covered, I actually don't get that coverage under my warranty. They are saying that all they can do is mail me the $1200 broken laptop back.

I have since heard that HP is capping their costs for repairing computers with this NVidia issue and I am thinking that no matter what, they may have been told not to fix any computers with a certain problem, even if they are under warranty. I am at a loss as to what to do. They apparently caused physical damage to my computer although I have not seen it yet (or the pictures they say they have). I been without a working computer for three and a half months at this point.

I bought a Compaq Presario CQ50Z Notebook PC from www.hp.com in December 2008 for $550. In the first nine months, it had two major problems, one with the monitor and one with the cooling fan (beside two minor problems that they solved with me over the phone). I contacted HP with each problem and they took the notebook to their repair center and fixed it. The first time, they changed the monitor cable and the second time they changed the fan. I tried to ask them to replace the notebook for me because it is not working as it should be (you don't expect to have these kind of issues with a new notebook) but they refused, I also asked them to refund my money (after deducting the usage) and they refused. Finally, I asked them to extend my warranty for another year for free and they refused.

I was so afraid that the notebook will keep having problems after the warranty and then I'll have to pay to get it fixed and this is what happened: December 2009 was the last month in the warranty and now while we're in February I've a new problem with the Notebook. The power fan is loose and I hear it shakes every time I move Notebook and I'm afraid this could cause fire or a real damage to the notebook. I called HP on February 10 and they refused to fix it for free because it's out of the warranty and they want me to pay $ 300 plus any parts needed.

They know that this notebook is not working as it should be since I bought it (they've the history record and phone calls in their system) and I've the two repairing receipts from HP repairing center . When I buy a new notebook, I don't expect to get it fixed twice in the first nine months from major problems and replace parts (the screen cable and the cooling fan) specially that this notebook has been used only for my personal use.

Now, I'm unemployed and I don't have money to pay for repairing specially that I'm sure it won't be the last time. I want HP to replace this notebook with another one same model or expand the warranty for another year for free or refund my money. The phone calls between me and HP will show that I asked them to do one of these three options in September 2009 (before the end of the warranty and they refused). Now, I want them to do one of the following: Replace my notebook with a same model new one; refund my money; expand the warranty for a year (free). My record with them could be accessed by my phone number. I didn't get my money's worth ($550) and now I'm worried that the Notebook might cause physical damage because of the loose fan.

I should've defected to Apple when I had the chance. My Sony laptop went bad so I bought a nice and expensive HP Pavilion and upgraded from Vista to Windows 7. I have an HP Laserjet 1022 with wireless upgrade printing kit so I don't have to run downstairs to print every little doc. Well, HP and Microsoft didn't have the foresight to make a driver for this so it doesn't work. Just another useless piece of hardware. Moreover, Windows 7 keeps freezing up on me. The brand new laptop feels like a clunky old machine.

Everytime MS puts something out, it makes all previous items obsolete. This is their way of forcing the consumer to fork out money with each upgrade and they seem to be working in conjunction with hardware manufactures like HP, among others. Pathetic.

I purchased a HP laptop back on May 2007 and the laptop stopped functioning on January 2010. I did a little bit of research and I saw that HP offered an extended warranty for HP-DV6000 series, due to manufacturing issues, so I called HP (spoke to Jason) to get the free repair they were offering.

I am not allowed to get a free repair because the warranty was extended until July 2009. If they know a product available to consumers is defective due to manufacturing, they should recall the product. I am not looking for a new computer; I just want to get my computer repaired because I did not break it. They are aware of the issue and their warranty should cover a longer period of time. I am not the only one in this situation and I am pretty sure that there are a lot more consumers with the same deal.

The representative I spoke to offered repair of my computer for only $259.00 because the cost to repair is $500.00, but since they are aware of the issue, they could repair it for me. If I am going to spend another penny on this computer, it's not going to be with HP. Moreover, I may purchase a new laptop for the amount of the repair, but this time I am shopping for another brand.

I purchased this computer for $850.00 and now I may have to spend another $300.00 to $500 to get a new laptop or get my existing one repaired.

I purchased a HP laptop and had problems with it overheating. I received a recall notice and contacted the company. They informed me that it was not the right serial number so I went out and purchased a fan to cool it. I have since had problems with the wireless card and USB ports not working. I contacted them again and they told me now my warranty is up and if I purchase an extended warranty, they will fix it. I don't feel I should have to purchase any warranty as they have had lots of problems with these laptops overheating and melting wires inside which results in wireless and USB ports no longer functioning.

I ordered a computer from them on the 27th of January and received confirmation that FedEx had it in Texas on the 29th. HP is claiming that FedEx did not get it until the 1st of February. Evidently their computers are made in Mexico and have to go through customs causing an added delay that is not mentioned in the delivery information. The company didn't even offer any excuses for this and didn't offer to do anything about it, like refund some of my money.

I am among the thousands and thousands of purchasers of an HP laptop with the Nvidia graphics chip that fails prematurely but HP refuses to replace the motherboard at their expense. Laptop is rendered useless by graphics chip failure. This is a known and well documented issue of a design flaw that neither HP nor Nvidia will address.

It is time for a class action suit and for everyone to contact the state's Attorney General. I will never ever recommend or purchase another HP or Nvidia product. I hope HP goes the way Dell went and loses all its customers!

I've done some research on my laptop and I know I bought my laptop after Hewlett Packard admitted there was a problem with the NVIDIA chip. Why did HP knowingly sell me a laptop that was defective? Instead of issuing a recall for the faulty notebooks, HP released a "BIOS update". How can a BIOS update fix defective manufacturing? It can't. The update is just designed to get you beyond your warranty before the death, thus saving HP money. Good accounting decision, bad business decision. Shame on me for not doing the research before I bought it but I didn't think it was necessary because I respected Hewlett Packard at the time.

I invite you to take a look at this reliability study that was done on laptops. HP is the worst of all laptop manufacturers. Does HP really want this reputation? Why doesn't HP do something about this? I think I know the answer. It's the bottom line. Hewlett Packard was once a well respected and honest company but now is a cold hearted, bottom-line business that lacks empathy for their customers. I am really disappointed in HP and I'm not sure I will ever purchase another HP product. If Hewlett Packard cared about their reputation, they would do right by their customers and replace the defective product.

I did buy a notebook computer from the company and several times the screen goes blank. Later, I found out that the video card made by NVIDA GeForce 8M series is faulty or defective. The HP company want $400 to replace the faulty card on the computer when they should do that for free since it is a faulty component which they integrated into their system.

I use this laptop computer for my business and now since it not working, I cannot do any work.

I contacted HP and sent my computer in to them to get it fixed. All was fine. In December, I contacted them, got a case manager because my case escalated. He said if it isn't fixed when it comes back, to call him and they will refund or replace it. It comes back January 14th, unfixed.

I call 10 or more times since then, to no reply. I have sent emails and had people leave notes for him, no one has called me back. He sent me an email about 5 or 6 days go saying if he doesn't hear back from me, he will close the case. So I call him that day, left a note. I called him the next day, left a note, and the next. Then I was told he would call me on Monday. He did not call. I contacted people via the tech online support a week ago or less, and I was told a highest up case manager would contact me within 24 to a max of 48 hours, never got a call.

Today, I contact support online again, and they tell me to send it in, for the 3rd time. I keep telling them all I want is a replacement or my money back, then they give me excuses.

I purchased a new HP tablet notebook on August 2008. Less than 1 year later, the computer failed. I sent it to HP service department for warranty service. When sent, I did internet search on forums regarding the issue with the HP tablet notebooks and found dozens of people with the same complaint; overheating, system failure, reboot cycle, etc. Most said they had fixed, but HP called them and said there was damage and owner would be liable for $380 for repairs. I was warned, I should expect the same call.

I received a call from HP service telling me there was damage to the motherboard that was not covered by warranty and I would have to pay $380 for repairs. When I asked the nature of the damage, I was told the technician did not indicate on the paperwork anything further than motherboard damage. I asked the person on the phone to get the information and call me but he said if I did not immediately authorize payment via credit card, he would ship the computer back to me. I refused to authorize without knowing the nature of the damage and they sent it back.

I contacted HP executive offices via e-mail to their "president" and received a call from an individual that told me to sent the computer back in and they would take care of it. The e-mail I sent threatened legal action if the repair was not completed under warranty.

I received the computer back and it functioned for a period of time. But right before my son's semester finals, the computer began to fail again with the same symptoms. I contacted HP and was informed the computer was now out of warranty and I would have to pay for repairs.

When the computer was just a couple months old, we contacted HP because the computer shut down a couple times. We were advised to get a "cool pad" and keep the tablet on that when it was turned on to keep it from overheating. Apparently, they know there is an issue with this tablet notebook if they suggest keeping it on a cool pad to avoid problems.

It appears to me to be a breach of implied warranty of merchantability as this is marketed as a portable notebook computer but must be kept on a cool pad or it will overheat, and even then it still fails. I would like additional input. I am out the $980 for the HP tablet, plus another $400 for the computer I had to buy so my son could get through his college finals.

As per HP internet site, the notebook I own is having several of the qualified symptoms for a free repair. I have contacted them regarding this issue and they have refused to honor what their website states. Their reason is that the warranty has exceeded the allotted time of 4/2009. Their site does not list dates of this offer.

I shipped my HP laptop in the box and shipping material provided by HP through FedEx to their service center on 1-8-10. I received a phone call from them on 1-10-10 upon receipt stating that the LCD monitor was cracked and that it did not happen during shipping. After I explained that my laptop was not damaged when I shipped it, I asked for pictures of the damage. I also asked for pictures of the shipping materials which the said they could not provide. They explained that it would cost me $400 plus for them to fix the LCD screen which was not the warranty repair I had shipped it for.

I filled a complaint with HP and was told that Jannett would get back to me. On 1-18-10, I was still waiting for Jannett's call and I received an email stating the my laptop was being shipped back to me. I called again on 1-20-10 for resolution and was told that I needed to wait for Jannett's call. I believe that one of two things happened: 1) HP damaged my laptop so that they could charge me for something; or 2) they failed to notice the damage when they receive the shipment and they are covering themselves because they cannot go back to FedEx for the repairs because they missed the damage. HP acknowledges that the laptop had a legitimate hardware failure and they have repaired it. I believe that they are dealing with me in a fraudulent manner.

This is pertaining to an issue that I had with Best Buy but went to HP on my own. I had originally purchased a Toshiba laptop around September of '09 that broke within 30 days. They gave me a store credit to purchase another one. I purchased a HP from them. I also purchased an extended warranty. This also had issues within 60 days. I brought it in to Best Buy's Geek Squad. They never really looked at it. All the tech said it is most likely my hard drive and you cannot move them around too much as they will break. What would be the point of purchasing a laptop? The case here is that I have a defected laptop. HP has asked me to send it in and they will fix it because it is under the 1 year warranty with HP.

My complaint is that why should I have a refurbished product that I purchased brand new for $800? And from my past experience with computers and phones that once they have been repaired you have issues moving forward. I do not have time for staying on the phone with tech support being transferred from one to another. I need my laptop for school and personal use. My next step is to file a complaint against Best Buy with my State's Attorney General in Illinois. It is your obligation to your loyal customers (no doubt your market research shows you the importance of repeat purchasers).

I receive enough emails from HP on buying products from you on a daily basis. I also encourage you to distribute your products with dealers that are not abusive to your customers. My life would have been simpler if I had purchased a Mac computer for just a few hundred dollars more. I strongly urge you to contact Best Buy and have them refund my money. I really do not want a refurbished computer from HP.

I updated my HP C4385 software as suggested by HP when I updated my operating system to Windows 7.Ever since then the updated card reader software locks up my computer.when I called HP they told me they could help me but I would need to purchase a warranty extension since my printer was out of warranty.Wait a minute didn't they write the faulty software.They said I could go to chat but when I went there I got an error saying it was unavailable.Isn't this like holding my printer functionality for ransom.The least they could do is post a fix. HP this is a disgrace!

I am lodging this complaint regarding the Compaq presario V3804AU notebook that I bought on March 15 2008. The s/n is 2CE807198D and the p/n is KS383PA#UUF On December 15, the notebook suddenly stop working while I was browsing the internet (with the graphics on the screen became messy). So I turn it off by holding the power button for a few seconds. Then I turned it back on but the screen was blank. So I open the RAM cover and re-seat the RAM, after cleaning it) and that time it worked. But 15 minutes later the screen became messy again. This time I did the same with before but it won't work anymore. The machine seemed to start working (for example when I inserted a CD, it read the CD) but the screen remained blank. So I browsed the Internet to check for any clues with the same symptom. Some sites suggested that HP is aware of some problems with presario v3500 series.

So I took the unit to HP repair center here in Jakarta. The guy there insisted that it is not the BIOS problem, but hardware problem and asked me to leave the notebook behind for checking. So I left the computer there. The next day I call HP service center again but was told that my computer's motherboard needs to be replaced. I asked them to service but they refused and told me that the MB needs to be replaced and send me a quote to replace the MB for roughly USD 300. Then in the evening I went online and chatted with one of HP customer service guy (Prashad) and he promised to escalate this issue to his superior.

Today I received and E-mail from him telling me his superior refused to give a solution for my problem. What disappoint me is that the unit is still less than 2 years old (19 months to be exact). I expect it to be repaired, not replaced. I have been using compaq notebooks for almost 20 years and always have the confidence in Compaq's quality, as they say "the last to fail". If I have to pay USD 300 to have it fixed, I would rather buy a new unit but this time it is definitely not going to be HP/Compaq. I realized that my effort would probably be futile, but thanks to the internet I am not going to stay quiet. I am just wondering if after the merger with HP, does Compaq still care about reliability, quality and customer satisfaction? Or is it all about sell more unit? Notebook, especially from Compaq/HP should last much longer than 19 months. Customer certainly don't want to pay premium price for sub-par quality

I can't do homework anymore, i have lost a total of $5,000 in possessions ruined lost or damaged. I can't get a new adapter for free, and for my laptop, i can't replace everything that is on it. i am on a limited income... college student

In addition to the wireless adapter issue, other problems arise. (usually close to when the first symptom occurs). These other issues include display problems, hard drive failures, and ultimately the failure of the motherboard which renders the computer useless. HP has acknowledged this problem in their dv line of laptops by implementing a recall for that model but will not answer the pleas of the 1000s of customers with faulty tx laptops. These failures rarely occur within HPs 1 year warranty period thus leaving the customer with a paper weight shaped like a laptop computer.

HP is aware of this problem. My lengthy talks with customer service reps there have yielded no offer of repair or replacement although the replacement would not solve the design flaw. I am filing this complaint in hopes of getting some resolution for myself and others affected by this issue.

I had difficulty with my dv2000 Pavilion from day one, but I only discovered why in the past month. I always assumed the problem was that the operating system was a memory hog and caused my machine to run hot which resulted symptoms documented on your website.

That is utterly unacceptable. My last HP laptop lasted over 5 years.

HP customer service was HORRIBLE! They gave me the runaround as soon as they answered. They said there was nothing they could do and that the symptoms I had not yet finished describing to them were not the right ones covered by the warranty service enhancement I was told I could talk to the manager but he could not do anything for me. (Why bother? Right???)

Since December 2007 I have had numerous problems with the computer. When I first called customer service, they claimed they had no record of my ever purchasing the extended warranty. Luckily I had saved the receipt showing I had in fact purchased the extended warranty. I had to fax it to them twice before they would finally acknowledge that I did purchase the warranty. That whole process took days.

I have had Technicians to my house 7 times. They have replaced the hard drive 3 times, the power source twice, and the motherboard twice. I cannot tell you the frustration I have gone through with all of this. I have wasted time (hours) on the phone with technical support. I have wasted days waiting for parts to arrive through UPS. And days dealing with technicians that came to my house.

The last time I called about a problem with the computer was October 28, 2009. As of today, December 11, 2009, I still do not have a computer that works. They keep telling me that there is a lemon law rule that they have to replace or repair the same part 3 times before they will replace the computer with a new one. I feel that I definately got a lemon. Just because one part has not failed 3 times, but rather at least 3 parts have failed a total of 5 times, I feel HP (or whoever) should provide me with a new replacement computer.

I feel that they have spent way more on technicians, parts and repairs than a replacement computer would cost. Twice they sent a technician from Richland/ Kennewick, which is two hours away. Other techs came from either here in town or 30 miles away. I am sure the techs get paid mileage and also for their time.

I feel that at times when talking to customer support I was treated as a 'case' and not a real person, with a real problem.

I purchased an HP Pavilion tx2000 CTO Entertainment Notebook PC of $1200.00 in April 2008 and all of a sudden the wireless network disapeared.

I called HP and advised of it & said because the 1 yr Warranty had expired that they couldn't fix it & wanted to charge me $400.00. I advised them that it was not my fault that the Wireless network disapeared so they run a test and tried to download the wireless network from the hardrive in order to get it re-installed on the computer and it was not there...

This HP Pavillion dv2000 has a defective hardware but HP will not fix their mistake. I noticed that I'm the the first one with this problem there's a lots of complaints out there with the same issue with THIS Computer. Please assist.

There was a card in the package explaining that the Windows 7 upgrade would be available. I purchased this laptop in july 22, 2009. I have faxed, per the companies instruction, three times. The fax is the one they have on their web site. 1-866-936-0736, the other fax given to me after calling the number listed was 1-866-229-0024. I still receive emails that say the order cxannot be filled until a proof of purchase is recieved. I would like Costco to intervene and have the windows 7 expedited. It is rediculuse to put up with this for 6 months.

I have been a loyal customer and user of Hewlett Packard product for a very long time. I own (2) HP Desktops and (3) HP Laptops, (1) one of which is being affected by the well known defect of the NVidia GPU's. I have never had any issues with your products until now. The model of laptop that I have is the HP Pavilion DV2315NR. The Serial Number of my unit is 2CE7202JKH and the Part Number is RV324UA. My laptop started showing symptoms over the Thanksgiving Weekend this year, 2009. The video began scrambling which then the laptop would lock up and it would require a hard boot. Within hours the unit would not power up but the LED's would remain lit. No picture on the screen.

That's when i began doing some research and found that my particular Laptop was listed on HP's Website as an affected unit. Additional research found that this issue is a very widespread problem that is not being addressed fairly by HP or NVidia. I have included numerous links below to very reputable news sources regarding the known issue by both HP and NVidia regarding the Bad GPU's. Without having ever been notified by HP that there was a potential issue with my unit (yes I did register my laptop after I bought it), my warranty expired in August of 2009. I placed a call to HP Tech Support to no avail whatsoever.

I then called the Case Management line directly and spoke to Ashlin B. He told me that there was nothing that could be done due to the warranty expiring in August of 09'. I explained that had I been notified of a potential issue, I would have sent the unit in to have the bad GPU or Motherboard replaced before the issue ever had a chance to rear it's head. He confirmed that they were well aware of the NVidia GPU issue affecting a large portion of the DV 2000, 6000 and 9000 series of notebooks, but he still said that there was nothing he could do except to have the unit sent in at my expense and have the motherboard replaced for a fee of around $300.00. I refused anything less than to have the unit repaired or replaced at no charge to me, but he still refused to accomodate.

I then called HP Corporate and requested to speak directly to Mark H regarding my issue and my distaste for how this known issue was being handled, but was informed that Mark does not field any calls personally and suggested I try calling and getting a different case worker. I then got back in touch with Ashlin who informed me that my case was being escalated to another case manager (Shannon) at the same number and extension as Ashlin. She called me back and informed me that there was nothing that she could do either except have me ship the unit to them at my expense and have the motherboard replaced for a fee of around $300.00. Still unacceptable in my opinion.

I feel like I have exhausted all of my options at this point and that is why I am sending this email to the included corporate addresses and contacts. Again, had I been notified of a potential issue when it was found out (according to my research and reputable articles, 2007) I would have sent it in for service. I feel like I purchased a defect from the beginning and any reputable company should stand behind the products that they sell to consumers and honor the customer service quality that they claim to provide. What I am asking is to be treated fairly as a long time consumer of your products and to have my Laptop repaired or replaced at no charge to me whatsoever. That being done can guarantee that I will continue to purchase HP Products as well as refer the HP name to family, friends and business associates. Thank you for listening and I would appreciate a swift response.

I bought a HP Pavillion dv2000 laptop from compUSA 2 1/2 years ago and it was the worst experience EVER! I struggled with the laptop for 2 years I disabled every extra feature on vista (windows defender, index server etc...)and have to use a window fan pointed at the laptop 24/7 so it does not overheat and shut down.

I called microsoft, tried to contact HP and always us got a big fat nothing from them even though i bought the extended service warranty.

finally I got rid of windows vista and installed windows 7, thinking that maybe the reason it overheated so muc was that vista is such a processor intensive OS.

After I finished installing Windows 7, i discovered 2 really annoying facts: hp doesnt support windows 7 for my display adapter. There is a known defect in the hardware of my Pavillion dv2000 that causes the machine to overheat and a few other symptoms. I finally had a number to call. I called the number and they basically told me a bunch of excuses and I was out of luck because I was beyond the 24 month warranty. I'm left with a defective machine that I paid $1500.00 for.

and neither should anyone who reads this. I bought this computer and used it to search for another job when layed off my job. I have been layed-off 4 months so far this year and don't have extra money to buy another monitor so guess what monitor I will be using for quite a long time now? A 15 year old IBM.

i checked out a new motherboard, it cost 107.00, any one would install it for 150.00, big favour they are doing me. i will never buy a hp product again and i will tell anyone that will listen that they dont stand behind their defective junk. had to buy a new computer. not hp

My business has purchased many thin client notebooks and if their support is this bad I'll think twice before purchasing from HP.

My HP Pavilion tx1000 notebook's screen suddenly failed to operate after only 15 months of usage. Upon further research online, it was revealed that 1000's of other people who purchased the exact same make & model are experiencing the same symptoms as I am. In summary, the graphics chip in the laptop was soldered with less than durable glue and when it overheats, the glue melts causing the chip to come out of place on the motherboard. This is mainly due to a gap between the chip and the heatsink which enables it to come out of place then fry the motherboard. I called HP to see if there was a recall, and I was told there wasn't. I then proceeded to ask the rep if it would be possible to fix this issue and waive the repair fee but I was promptly denied. Upon researching the issue online, there are thousands of website forums where people have repeated verbatim exactly what I have said. The lifetime of this laptop is about 1 year due to faulty manufacturing and HP refuses to acknowledge it as a problem. If the laptop is overheating enough to melt the glue and fry the motherboard, this could lead to serious injury.

Hp dv2500t cto laptop has 8 screens because of the failing nvidia gpus. hp knows they are junk and have failed to recognize it.

charges that were made and applied instantly and then they said it would take a billing cycle to confirm that they adjusted them. The stress they caused trying to resolve this took 2 hours of my patience and time and it still was not resolved. This is an on going problem with no help which they offer when you purchase there merchandise

bought a hp pavilion 2310us computer 6/07 the computer came with a defective graphics card.hp knew of the defect and extended the warranty to 2 years because they deemed that the defective computers(15 to 20 percent of that particular computer were defective!)would be affected in two years.well mine lasted two years and 4 months.hp should have contacted the people that had this computer and recalled it.they want 259.00 to fix their mistake.they acted like they were doing me a favor for only 259.00, a new motherboard is 107.00 and if i pay some one 150.00 for labor wheres the favor. no more hp for me im goin gateway

On 12/2/08 I had purchased a PC from HP online with a 1 year warranty. On 10/21/09 the blue-ray burner quit working. I called the Customer Care number and and spoke to a tech and went through the steps to verify that the burner was indeed not working. This required him to remotely access my PC. We had checked the bios, firmware and replaced the drivers. In the next step he wanted to restore my PC to the original factory settings. This would require him to backup my PC to another hard drive and reset the PC. I told him that that would not work, because I had software on the PC that cost hundreds of dollars and I did not have the discs to reinstall them. I would like to note that the PC has a HP hardware diagnostic tool on the PC that confirmed the drive was not working. At that time the tech said that his shift was ending and he would contact me the next day after five. A few hours after the call I started thinking about HPs excellent Customer Care and redialed the number because nothing was solved.

This time I spoke to Annie and brought up the ticket Doni had been working on and explained the steps we had gone through. As she pulled up the ticket she said that Doni did not log down any of the procedures we had done, so we would have to go through the process again, at which I said I would like to speak to a second level tech. she said it would cost me $59.00 dollars to do this. I'm under warranty I said and asked to speak to her supervisor. She said there was no supervisor there. I pulled out my digital voice recorder and my wife got on the other line. My wife said "look the blue-ray dive has been established as not working, all we want is to exchange it" Annie said in order to do that we would have to go through the process again. Frustrated my wife again asked for a supervisor and Annie put us on hold for approx. one half hour. Finally Eric got on the phone and said "he understood our frustration and have someone get back to us in 2 hours (which would make it 9 pm my time)no one called back and we went to bed planning to resolve it the next day.

10/22 I called back and spoke to Haseeb. He started a new ticket #and we did all the tests on the blue-ray drive plus open the PC and disconnect it from the SATA board (the communication harness) and replaced it with another harness. I also allowed him remote access to my PC and I'm recording this all the while. He again said that it would be necessary to restore the PC to the factory default. Frustrated and wanting closure I allowed him to backup the files to an external drive (L drive with 1.5 terabytes capacity) My PC only has 700 GB capacity. He assured me all the program discs I was concerned about would carry over on the backup. I knew this not to be true. This process had taken from 12pm til 9pm and as the backup began he said "once this has completed call back" "I have documented everything on your ticket and you should have no problems"

Once again I called and talked with Sushil and explained the absence of the file on the L drive. He asked to take over control of the PC and saw the transfer completion on the screen and went into the L drive and proceeded to do a format of the L drive. To which I said "Your not going to format that drive are you? He said "no I am just checking." And I watched as he highlighted some existing files on the L drive and proceeded with a delete command. I said " you cant delete those!!! those are my work files I have a months worth of time in those files" So he canceled the delete process but only after deleting a video project I was working on. The files he deleted could not be recovered. and I said "enough, no more access to my PC! Any body with any sense knew there was ample space on the L drive and did not need to erase anything. Again this took the majority of the day

10/24 Talked to Viola, explained the last three days and our frustrations and asked her to transfer us to a tech and this time stay on the line with us. She said that we would be transfered to a case manager and would get a refund on the credit card we purchased with. We started a new ticket # and worked with Ramich. We again went through all of the previous steps this time also checking the CMD prompt to verify that the drive was not working. We also re-did the HP Hardware Diagnostic that I originally did to prompt this whole nightmare of a warranty replacement. I have Ramich taped saying "the drive is broken" and he tried to connect me to the department that would start the replacement procedure.

At 5 pm we called and Charlie (female) answered. We explained that it had been cleared for us to replace the Drive and gave her the ticket number. She wasn't clear about the ticket then transferred us to Sveda who started talking and some how her connection started to become static as if she was rubbing on the microphone of her headset and managed to scramble out another telephone number that we should call after several attempts to try to hear the phone number. We called that number, talked to David, explained the situation and as usual we would be placed on hold only to have David return and say "ED thank you for waiting, ED? ED? Long pause ED thank you for waiting ED? ED? and after 3 minutes we got a dialtone.

15 to 20 hours later all I have is a recording saying my Blue-ray is defective. Can you help?

Thank you

I purchased my HP pavilion dv6000 a little over two years ago. It worked fine for about 6 months but I noticed it got way too hot to even sit it on my lap, the battery life was failing and it was running slow for such a new computer. Other than that it worked fine until 5 months ago I couldn't find my cd/dvd rom drive, it's like the computer was built without it. My boyfriend who's an IT manager and very computer savy checked it out and said it was the motherboard and to get it fixed would cost me over $300. Now who in their right mind expects to spend $300 on a computer they just purchased less than 3 years ago. I had an emachine last longer and work better than this "higher quality" (excuse my language) pos... Why do I have to spend money for a new motherboard when all I've been reading is defect after defect with this model? There's no reason a battery should fail in 6 months. There's no reason a motherboard should fry unless it's defective. I spoke to a gentleman at the customer help line and he told me that since I'm out of warranty I would have to pay. But two years and a motherboard fries doesn't sound like a quality product to me.

I bought a Compaq laptop yesterday. The wireless failed to operate. Compaq said they would NOT honour their 12 month guaranteed & referred me to PC world (not where I bought it). I tried to use the restore function but it failed. Rosario at support hung up on me 5 times when I refused to go to pc world or pay 79.50 for replacement CDs. I now have a useless laptop which I cannot return or fix. Financial loss 500

well I first complained about my HP Pavilion Slimline s3521p the computer crashed once, then again, and again, took it out to office depot and he said it was the motherboard get hp to fix it. well they send you 100 links that are so confusing and instructions on how to open the computer up and do it yourself. I've contacted them 100 times to fix the computer under the warranty, contacted the bbb and nothing been a month peeved beyond belief contacting all boards I can to complain. Anyone who can help me get justice and this thing fixed please help me???

on their own website said they were offering free repair for laptop affected by this engineering mistake. My laptop fit two of the 3 symptoms listed, so I said to myself why not. So basically, they were recalling the laptop but the news and notice of the recall was so narrow and small that I did not even know there was a recall active. They did not even send me an email or a letter or a call and I actually keep all of my emails because I have so much storage space - no need to delete them.

So I called HP at 0000 EST Wednesday, and asked them if I could get the laptop repaired under the fact that the mistake was on their end and the technican I talked to basically told me tough, pay up $260 or deal with it. I was not going to do that - I even made the technician aware of the article listed on their website and I demanded that my laptop be replaced or repaired but he was pretty stalwart about it.

I do not feel it is fair for me to shell out $260 to pay for their engineering mistake and their failure to properly warn customers about a recall. As a hobby system builder I do know the danger associated with dedicated graphics cards overheating - they make this obvious pop, crackle and a fizz sound right before they die and if I have a laptop on my lap and it does that, that actually poses a great danger to me - I could have been seriously injured because graphics cards can reach temperatures of 50C (122F) or even 62C (143F) before dying. The strange thing is, there is also a battery recall out for this series laptop that has been out since May 2009 and I did not even hear of it until my laptop died. And that could have been really bad.

I own the HP TX1000 laptop and have had numerous issues with it since new. I have sent it in for repair to HP twice. Currently the wireless card doesn't work and runs very hot. HP refuses acknowledge any problem with this unit even though thousands of people have had similar issues.

Bought a new tablet PC (tx1000). After approximately 1year after the warranty ran out the laptop would not start. Got it checked by repair shop and the motherboard is damaged. Looked online for replacement and there are hundreds of links that people have written about the same situation with there computers. HP is unwilling to recall the computer and fix the problem that is happening.

I sent them my computer for repairs and I have extended warranty for it. They want to charge me for the parts. They say it's my fault that he laptop hinge is broken, I say it should not have broken under normal circumstances and use. I did not break it, it broke from opening and closing it. That to me is a defective or cheap part that should not fall apart.

I am the unfortunate owner of a TX1000 laptop computer made by Hewlett Packard. My computer had a serious mainboard problem that occured due to the overheating of the onboard graphics chip manufactured by nVidia. After checking with customer forums online I learned that it was a common problem due to a design decision by the company: lead-free aluminum-based soldering. The solders eventually melt due to overheating caused by the graphics chip, and under normal use the laptops become useless 14-18 months after purchase. This problem is not covered by warranty. HP denies that it is a common problem and does not issue recall.

HP Pavillion tx1000 series tablet pc has had NUMEROUS problems, all of which HP has refused to recognize and solve. First my wireless card died because of overheating, and so I had to use an external wireless device. Next the miniPCI expresscard slot that my wireless card was plugged into failed. Now, when I start my computer, all of the lights come on like the computer is trying to start, but the screen is black. I have been told that it is probably due to overheating that is causing the graphic card to fail.

We purchased a new HP Pavillion Laptop on 8-16-09. There are two parts to the cord for the Laptop, the end that connects to the Laptop broke. There is a prong that is in the middle of the plug that broke off. We took the cord to Best Buy where we purchased the HP,and they said that since it was not even 30 days out that they would call HP. Best Buy ordered a new cord on 9-20-09 we received it on 9-23-09 and it was the wrong end. We received the end that plugs into the wall and not the laptop.

We called HP back and let them know this and they said that a new cord was ordered but is on back order, and is not sure when the part will be avaible. This is the new model made by HP this year as it was loaded with student help for high school and college leval. I went on HP web site to see if there has been a recall on this at all, and did not find anything. If this is there new computer for the year, and there are that many problems with the cord that there is already a back order on them, what can be done?

When i called HP and asked when we might be seeing a new cord they said that they had no idea. We bought this laptop so my 10th grader could do her homework, reports, graphs, essays, and go on line for help with homework, and internet access. Her laptop can not be used until we get the cord. She had starting using it for school already and has school projects on it, that she can't even get to. Please let me know if you can assist me with this issue.

our computer hasnt worked properly since a month after we bought it. We have had several problems with it and ever time we talk to the company they want us to do the same thing every time to fix it even if the problem isnt the same thing. I have spent several hours talking to technical and customer support and no one seems to be able to help me. NOW the computer is overheating to where it NOW HAS TO go into the repair shop to get fixed either that or it might crash. Now it wont work that well at all. Ive talked and talked to HP and they cant see to help me very much. And because certain programs wont work Im going to lose programs that I have downloaded because the computer doesnt want to back up for me and no one can help me do it.Now if I cant get certain files transfered to my email I will lose them completely.

I bought a laptop in Dec.08 and it quit working last Aug. and I requested for a warranty repair and was told that they sent me a A/C adapter replacement which I never received. My daughter needed this laptop in her studies which she's been out for almost a month now. The customer service rep. does not give me any address where to send it to to be fixed under warranty.

I have a computer I had purchased through them that has been overheating and crashing three to four times a day since the first day I had recieved it. I payed 1500.00 Dollars for this computer and have spent countless hours on the phone with thier tech support people. After months of trouble shooting it was determined that thier is no fan to cool down the motherboard in the processer, and the consistant overheating has caused long term damage and shortening of the life span of this computer.

A part was sent to my house from hp and a tech rep. arrived to do the repair but it was determined that the part sent was not the correct part. I contacted thier complaint department and updated them on my situation. I was assured I would recieve an new computer to replace my faulty one. One week later when I contacted them they deny that I was to get a repacement computer, and they now deny that multipal overheating would cause long term damage or shortening of life span of this computer. They stated that all the tech support people I had talked to were misinformed about my overheating problems and no damage would occur. Apparently the indivisual who had said multipal times that my computer would be replaced by a new one did not document that important fact, resulting in my computer not to be replaced at all.

My wife is in the nursing program and it requires alot of on line testing and studying (Hence the only reason we bought the computer) HP states that I would have to send the computer back to them and have someone figure out the problem and then repair the problem and that process would take anywhere from 4 to 8 weeks. By that time with out a computer my wife would be failed out of the nursing program which she had been to school for three years to get into. I have explained to HP and thier representatives of our situation, and they refused to work with me at all.

So I am stuck with a 1500.00 computer that crashes depending on the tempature every 15 to 40 minutes depending on the workload of this computer. This failure of the computer is due to fault of HP not of mis-use or neglect of the computer. Please if you could contact HP and make them uphold thier end of the deal to provide me with a working computer that has not overheated hundreds or even thousands of times after all this computer was paid in full before delivery of this said computer. My bank account has suffered a $4000 loss, and a planned retirement has been placed on hold.>

Originally I phoned HP tech. support because my sound did not work. The tech took control of my computer to fix the problem. He did not let me try to fix the problem with his instructions. The tech then reset the clock and hid the bottom tool bar. When he went to relinquish control the computer stopped working, it want off and would not start again. I was told to remove the hard drive, replace the hard drive remove it again and then replace it again. The computer would not respond and I had to send it to hp to be fixed. I sent the computer in and got it back with in 5 days.

When I went to start the computer after it had been "fixed" at hp it would not respond when I tried to turn it on. On 9-4-09 I had a conversation with the tech. about my unhappiness about this and told him I wanted a new computer because hp had failed to fix my computer when sent into the "shop" to be fixed. The man said he had to go check with someone about this. I assumed it was his superior. He said that he could not make that call at that point.

When my computer went into the shop it had 28 days left on the warrantee. The tech tried to sell me an extended warrantee with hp. He stated that if I bought the extended warranty I would get my computer back in 2 days "I guarantee it". I told him that I have a 2 year extended warrantee and did not need to purchase one from hp. He indicated that my services would be "better" if I were to make the purchase. I stated that I would be willing to look into my 2 year plan and make my mind up at that time about purchasing and extended plan though hp after comparing the 2 plans. I was told that I had to make my mind up at that time and I could not make my choose at a later date.

I stated that I have had this problem 3 times and I want a computer to replace my computer. The tech "guaranteed" that I would get another computer if my computer fails and I buy an extended plan. I told him that I would send my computer in again but was very dissatisfied with my situation and I wanted to talk with management. He said that there was not a manager available but he would have a case manager call me on Monday 9/7/09. I insisted that I be given the phone number to a case manager he gave me the number.

I did not receive a call from a case manager on 9/7, 9/8 so I called the number I was given on 9/9. I had been given a fake number and I could not reach a case manager. I went back through the number for Tech support. At that point I spoke with "Godfrey" and "Mohrl" who tried to solve the issue. From my conversation with Mohrl there was no documentation that I had send in my computer and that it had been lost.

Finally I was transferred to even though they did not have the authority to do so. I was then connected with case manager "Steve", no last name given. When I spoke with Steve I spoke of all my complaints about my treatment and the promises that the tech staff had made. I was brushed of by stating "they dont have the authority to do "that" (what ever that was) and that he would talk with his staff. He also looked into my situation and I was told that no one knew where my computer was. I became very angry with Steve and expressed it in probably not the most polite means. I talked with him about the fact that my warrantee was going to end in probably 18 days at this point.

I asked if my computer does not arrive in my possession in those 18 days or if when I get back my computer and it does not work and it is past the 18 days would hp pay to cover the time that it was "lost" and that it came back broken. Steve stated that hp would no longer be liable after the 18 days and that if it came back and had not been fixed hp would not have any liability. There were several calls between Steve and me and with "James" with no result.

For most of the time the location of my computer was not known. I demanded the phone number for "James" and "Steve's" manager, I was told that they work under corporate staff and I could not make contact with a human. I demanded and was given a phone number. when I called the number it was a fake number and I did not reach a human.

This really made me angry I spoke with Steve again and I expressed my anger. I was told that this was a professional line and I could not speak that way. To be honest I told Steve that he is a professional and he can watch how he speaks, I'm don't work hp and am not a professional at his company and could say any thing I wanted to. I admit that was not very "polite" but I was extremely angry after dealing with this case for the last 5-7 hours.

During this entire time no one knew where my computer was, it was lost. There was a possible tracking number that indicated that I had received the computer on 9/5/08 and I was accused of lying about this. At the end of the call I "insisted" that I be phoned back by Steve on 9/10/09, giving him both my cell phone and my home number. I stated that I would be in a workshop all day on the 10th and he should reach me on my cell or leave me a message on my voice mail. Steve did neither.

TOP 10 SYMPTOMS OF A DEFECTIVE LAPTOP: 1. Date of Purchase. This is one of the most tell-tale signs of a defect. HP shipped out these laptops mostly from January 2007-June 2007 (when they discovered the defect and neglected to tell customers). I PURCHASED MINE APRIL 2007 2. BIOS Update. This is the reason nVidia got sued by their shareholders, because THIS is the evidence that HP knew about the problem far before they began to give enhanced warranties.

If you have "WinFlash for HP Notebook System BIOS (for Notebooks with IntelProcessors) - Microsoft Windows/Vista-Based" listed in your drivers (from 11-2007), then you almost definitely are going to suffer from this defect. The entire purpose of this BIOS update is to keep the fans constantly running; it did not work, computers continued to overheat. All it did was make battery life worse

3. Overheating. Probably the most common symptom of the defective laptop... overheating. Some of us don't even game or watch videos and our laptops still become so hot that they cannot sit on our laps. This is a defect, HP has warm laptops, but not hot laptops. If your computer is always overheating, then the epoxy that cools your GPU is probably starting to go.

4. Wireless Errors. Many people have been experiencing total loss of wireless connectivity. If you ever have to reboot to get your computer to recognize your wireless card, you are in trouble. This is all integrated into the same defective board. 5. Screen Discoloration/Lines. If you notice that in Windows, or especially in the BIOS/POST screens, that there are lines and discolored things all over the screen (like dashes and hazed colors over everything), you almost certainly are a victim of the defect.

6. Random Reboots. Your computer might just shut off all on its own; this could happen when you're sleeping or while you're in the middle of writing a paper. It is the beginning of the end, you need to take action fast because your data is at risk of being lost. 7. Screen Goes Black. Similar to the random reboots, the blackscreens occur sporadically and often times recover or result in a Blue Screen of Death. Do not let HP support fool you, this isn't an LCD problem. Your graphics card is about to go.

8. System Beeps

Some people claim to experience beeps on loading that indicate almost certain failure. I will trust that some people who have had this problem can elaborate below. 9. nvlddm**.sys Errors. You don't want to see any error with the letters nvlddm in them.

AND NOW MY COMPUTER IS UNUSABLE 10. Computer is Unusable. Like most of us that have ended up on this forum, your computer eventually just decides it is all done. You can turn it on, but all you will get is a black screen or a half OS boot with a black screen. Most of us give up at this point and just let our laptop be a door stopper for a while, but when you get ready. Fire up a storm and get that thing fixed! You paid for it, you have the right to not be sent parts that already weren't working out of the box.

I paid $1400 for this computer approximately 2 years ago. I used it for work and school and now no longer can do that. I will have to purchase a new one, which could cost at least an additional $1000. Total lost work time, repairs, parts, and a new computer etc are over $6000.

I order from online site a customized Pavillion dvt 5 notebook for my graduate school. This happens to the first HP product and was very excited. I received this product toward the end of October. Early January I had to ship back the product for repairs on the keyboard and DVD drive. I was promised it will never happen again!

Then in March again, I had the unpleasant task of sending back the smae notebook with the same keyboard problem again. Now in September, the keyboard has started giving me the same problem-getting stuck, some coming off.

I called and was given a service number to speak with a case manager. The case manager was called Susan at Ext #93. She is the worst of agents to deal with. She honestly told me at least the computer repairs had been successfully-because since it was repaired in March it never gave me any problem until now!

MY QUESTION NOW IS: IS THIS A NEW PRODUCT THAT WAS SENT TO ME OR A REFURBISHED ONE? How many times do I have to send this same product with the same problem before [they] figure out that it's defective? Will [they] teach agents some civility and let them understand that it was not a token gift, but the product was purchased with hard earned currency. This is the worst product coupled with the worst agents to deal with.

I purchased a HP Pavillion tx2510us from circuit city ( currently bankrupt) The computer was a lemon but hp refused to acknowledge this and insisted on repairing the computer over and over. The first 6 months i stayed on the phone with tech. support at least once a month spending hours on the phone.

My case manager was supposed to call me when he did i was driving and asked him to call me back in 5 minutes so i could pull over and give him the information. He never called back.I complained for 2 weeks straight with HP everytime they promised he would call but never did. Once he did he said to send my lap top in for repairs, if i had problems later i could file to get a refund.

I had problems to say the least but HP has a new excuse for why they couldnt refund my money. I was now passed the 6 month date and wasnt elligible.

Im at a major loss as a college student who invested 1000$ into a laptop for school that doesnt work 90% or time or has issues.

I need help, HP refuses to give me a name or number of someone to contact and insists they will call me. They never called and im stuck. My warrenty end in a week and HP is just giving me the run around for 1 year to excape refunding me the lemon they sold

I purchased an HP Pavillion dv6000 in January of 2007. HP has since admitted that nearly 1,000,000 of these laptops contained faulty and defective motherboards. Consequently, they extended the warranty of the motherboards for an extra year; however, if the motherboard didn't fail within this time period, they refused to replace it anyway. My warranty expired in April 2009; however, last week my motherboard completely failed and I am left with a useless laptop. HP refuses to repair the laptop free of charge, even though they have admitted that my laptop was purchased during the time when the defective motherboards were installed on my specific model (see HP website). All of this is public information and their website admits to having installed defective motherboards. I don't understand why a company like HP would not replace a faulty (material defect) free of charge, since they are aware that this is a widespread problem. They have quoted me $400 to repair the motherboard and they cannot guarantee that this repair will ultimately fix my laptop problems.

The hinge that holds the monitor up popped open and broke. I took it to computer engineer to fix. She looked at it and said that it was a defect in the model and that hp once contacted would make it right and fix it. I paide her, brougoht it home and called hp they told me that they would not make it right and I would have to pay to have it fixed even tho it was a factory defect, caused by the heat from the fan. I spoke with a supervisor and he said he would call me back, needless to say that never happen, I called back again to get the same story over and over. Now I have a laptop that is no good cause they won't fix it because of the factory defect.

Putting out devices with pre-existing conditions without standing behind their units with defections. Pavilion DV6636NR. laptop with numerous issues from date of purchase.

Sent the laptop back to HP and they replaced the screen at not cost to me, but the problem is still there. I have to keep a microfiber towel between my keyboard and screen now to keep the scratches from returning. There is no way to fix the problem and I want HP to return my money. Its all over forums on the web. Many people are having the same problem. The laptop was costly and I think HP should have to return my money.

I have a Pavillion DV9005 Wehre the mother board has gone bad. This a know issue with this series as well as the dv6000 series. I was NEVER notified that this cpu had a possible issue, and the had added a 2 year extended service plan for this issue. How ever when it did go out I was told that March was my cut off. ANd that even had I known about the issue that as long as it was working NO repair or replacement would have been made.

The CPU went bad in August , month after the march cut off. This seems to be more of a TRUE RECALL issue than anything else. I also have a DV 9000 that they DID replace. The cut off for this was this month. I fins this to be very unfair. They admit they knew a problem was there. And now they want to charge me over $400.00 to replace the board. Simplybecause the CPU went out a couple of month later.

My hard drive failed on my laptop which is still under warranty. Three times HP sent me a CD/DVD drive instead of a the actually hard drive even after they had recorded all the information from my hard drive (serial numbers, name, megabytes) finally after the last attempt of receiving the wrong product HP finally sent my laptop to the repair center that was on 7/31/09. I was suppose to receive my laptop on 8-10-09. On Monday 8-10-09 I called and the operator informed me that the Techs found other repairs that needed to be done on the computer so it was sent to diagnostics. I ask why HP did not call or send me a info about the status? the operator stated she did'nt know. That I should received another order status email but I never did. I received a call on Tuesday from the Repair person he stated they have no record that I send my the previous defunction hard drive in, I told him that was untrue I have proof through emails and I have not been charged for the "missing hard drive" and I ask was HP holding my laptop hostage because of this he stated I should call a case manager which I did on Wednesday 8-12-09.

My case manager Brian call me Wednesday stating he had no information on the hold up on repairs to my laptop. I informed Brian this is why I have a warranty so either HP needs to 1) Repair my laptop 2) Send a new one 3) Refund my money. I was promised a call back which I have not received.

On 8-13-09 I called HP Corp office and spoke to a Customer Relations Rep Scott, who stated he couldn't handle the matter only my case manager but when I told him I not satified he then transfer me to another case manager by the name of James or John? who informed me that the Tech Dept, that the notes in there system states they're holding my laptop for "additional diagnostic testing" but gave my clear explanation of why. Please help I desperately need my laptop repaired or replaced

I am a customer of HP and been loyal to them I have not received the same from them.

I order a computer from them evening of Friday August 7th around 10PM. My niece decided she didn't want this computer. So I emailed them on Monday and they reqested information to verify the purchase. This AM I received that they would'nt honor the cancellation of the computer.

I called this evening was on hold the first time 15 minutes sp/w Giselle and then was switched to be on hold for another 12 minutes to Tony. Remember the computer isn't even built the build day is August 17th and I'm not guranteed that the cancellation will go through.

that turns it self off. H P has it now and this is the third time they have had it.

What can I do--is there a lemon law for computers?

A representative claimed I would receive the Windows 7 upgrade from HP. The program reject my submission. Shortly after I placed my order for the m9600t on June 18, HP announced that new purchases (after June 26) would receive the free Windows 7 when it is released. I called and explained that I wanted to cancel my order and order after that date. The representative claimed that I would still be eligible since the expected arrival would come after June 26.

After June 26 I submitted for the Windows 7 upgrade and called an HP representative to confirm before the 20 day return policy for the machine. The representative said I would be receiving Windows 7 64 bit Home Edition since I have Windows Vista Home Edition. On July 9, after 10pm, my submission was rejected for the free Windows 7, just after the return policy for the machine was over. I spoke to several representatives (over an hour on the phone) including a manager named Toffee, who said the was nothing they could for me. They redirected me to another HP phone number that was incorrect.

I did call the HP customer care and they claimed at this time there was nothing they could do to help. Had I have known the submission would be denied I would have canceled the initial purchase and reorder. I feel the HP customer care is either dishonest or poorly informed.

When I complaint about it and asked for a Supervisor who can explain that to me in Spanish they said: in 24 hours someone speaking Spanish is going to call you. One week later I was still waiting. When they finally call me they just repeat the same: you broke it. Therefore because they said it I have to pay. I have to pay $318.86 because a low quality product broke. I have almost 3 weeks without my laptop and it is still in HP service.

I purchased a media center computer from HP about 2 years ago and have had nothing but trouble with it and it is the same issue. I spoke with a case manager listed above and he told me that the computer would be repaired again for the same reason but would not replace it.

I spoke with another case manager back in March of this year and she was very nice and told me that if I had the same problem again she would resolve the matter. This representative would not give me her extension when I asked and did not care about this computer being fixed for the same problem now for the 4th time.

I even sent my computer in the last time for repair and it came back with the wires all unpluged and they never fixed it, which in turn I called corporate headquarter and spoke with Jody and she wrote out the ticket for the repair on my computer and gave me her phone number which I cannot find for I wrote it down and lost it.

This computer is a piece of junk and is always breaking down. I have spend thousands of dollars with HP buying computers and this is the worse that I have ever had! All I wanted was a replacement but they stated that all they replace is the hard drive and the mother board with is the prolems with the computer.

Every 5 to 9 months this computer goes down and I lose all my programs and emails. I am 60 years old with heart problems and do not need to go through this. I would say about $500 worth of programs lost and this is not the first time so make that about $2000 dollars.

Clark admitted there was a problem, but the timeframe had expired to have the laptop fixed.

I have Bought HP laptop last year through HP direct purchase form USA and I went back to India. There I cant extend my warranty because of that model is not introduced still now. After completing my first year warranty, NVIDIA Graphics card is gone. India HP Service center people are not ready to repair now, they said that part is not available and NVIDIA is not suitable for India temperature. Now i cant use my laptop, i bought it $978 last year .. Now no value.

I have a compaq Presario PC SR5710. This PC was purchase on 2/26/09. It crashed and I was able to recover it 2 times. It crashed (blue screen and no boot up) on 7/3/09 I tried to recover it 4 times and ran all the hardware test. I called HP on 7/8/09 because it is under warranty. I was on the phone for close to 2 hours troubleshooting with them. They sent me a set of recovery disc. and on 7/14/09 we spent antoher 2 hours doing the same troubleshooting over and over. and again on 7/15. On 7/15/09 they promised the next day I would get packing box and shipping info to send it in. On 7/16 I called and they wanted to troubleshoot again, and said they would send shipping info. On 7/23 I called and they said order was written wrong and they will send box and shipping info next day. On 7/27 I called again and they said the oreder was on hold and they need me to do some more of the same troubleshooting. I refused. I have spent 9 hours on the phone without resolution. I am getting the run around and would like to get a refund and return this product and never purchase HP again.

My HP computer is overheating. The inside smells as if it is buring and sparks emerge when I plug the computer in. this is a safety issue and HP refuses to fix this issue. I have called HP many times and have reported this issue countless times to the company but they deny any fault and refuse from fixing this problem.

i am the owner of a HP tx1000 laptop computer, it has a motherboard overheating problem due to a faulty design which cause the laptop to die in 10-20 monts.

there are (as of today) 1135 HP users having this problem with their HP laptop computer ( please find the list of 1135 unique laptop serial numbers in this database : http://hplies.com/memberlist.php?mode=searchuser&sk=z&sd=d)

but HP still refuses to add the tx1000 to this list of recalls asking us to pay $430 to do the repairs and we refuse to pay as it is a misconception problem.

the first complaints on HP technical forum about this problem started in 2007, since then HP refuses to recall this defective series of laptops.

When I received the computer I realized that the AC adaptor was not compatible. Then, the batteries never lasted more than 15 minutes, but I was so busy working long hours that I didn't took the time to complain about these issues. Later, a blue screen started to come up every time the computer was turned on.

This time, I called customer service and after wrestling with technical support, they finally agreed to replace the piece. Now, the computer is not starting at all and I found out that the mother board is again defective. After talking to a manager on the telephone, I was informed that because I was out of warranty, they could not replace the piece.

So, I bought a computer that never worked properly, and HP cannot do anything to backup its "well known" brand. Should I assume that the fact that the SAME problem is happening the second time with me (and more often with other people that I know) is my fault?? When asked that, the manager told me that I should know that "eletronics have a limited lifetime"... therefore, they would not replace my motherboard without charges!! It is pretty clear that HP has very poor quality products and even worst customer service agents. What a huge disappointment!!

Refusal to fix faulty product and horrid customer service. Thus far, none - but to fix my computer will cost several hundred dollars that I as an unemployed worker do not have.

It took me an entire week to finally settle on a laptop from HP

So i decided to shop from the company itself ... big mistake!!!

The site was easy to get around. I was able to customized my laptop - which was a plus, get a $150 rebate, an additional 30.00 plus free shipping!

Wondering what went wrong... I contacted my bank who told me that hp had rec'd the approval code. So here was my dilemma - almost $800 was on hold from my bank (they can take my word that i would not be receiving the merchandise)- and i would not be getting the laptop. So i tried to call HP- but all called originating outside of the US are BLOCKED - great for a company who claims to be global.

So i got on live chat and spoke with a representative - and thus the nightmare intensified. I tried to explained to the agent that I needed an e-mail from the company stating that the order was not going to be filled- the Bank needed proof that they would not be billed for a laptop.

Finally I was told to Call the RESOLUTION center and asked for a supervisor. I purchased a magic jack to make the call. It went through I spoke with a supervisor who promise a fax will be sent to my bank authourizing them to remove the approval code. They didn't! I called again... was told it was being processed and will be faxed. I wasn't! Called again... was told my the rep that he will fax it during his break... I didn't believe him... and I was correct... he didn't!!

It is obvious that HP are not hiring intelligent personnel to speak with customers. To date this matter has not been resolved.

I purchased a brand new HP Laptop last year 02/28/2008. Friday the screen blanked out on me. The laptop has a particular video card in it called the NVIDIA GeForce 8400M GS. After researching Nvidia has reported major defects and recalls with this particular chip and HP refuses to fix the probably as they are stating I am out of Warranty by only 5 months. I am still paying for this laptop and if HP used a video chip that is under recall I believe they shoudl replace my unit.

My product that I am reporting is the HP dv9500 Laptop. Right at 18 months after purchasing my laptop, the monitor starting having problems. Basically, only the top 1/4 of the screen 'shows up'. The bottom 3/4 of the monitor started out as colored lines, now it is completely black. Try using a monitor that only has 1/4 of viewable screen.

I purchased two HP DV9700 laptops in January 2008. We experienced problems with one (it has now completely blacked out) and when I contacted HP they offered to repair the computer for $398 + tax and no additional costs. I later found out that this was incorrect information, there can be additional costs. The person I spoke with could hardly speak English and did no trouble shooting to determine the problem. When I asked for the information in writing to make a decision and ensure that I wouldn't face additional charges I was refused.

I spoke to a supervisor who said the exact same thing. I later learned that my call went to India which is sad that those jobs are not in the USA where so many people need work. The only way that I would get it in writing was to agree to have my credit card charged with the fee. I chatted on line with a person who was a little more helpful and did troubleshooting but ultimately we ended with the same question, do I want to pay $400 to repair the computer.

I contacted HP Customer Relations and was assigned a case manager. While I waited on a return call I was told by a friend that I should see if my computer contained the NVIDIA GPU that was causing a lot of computers to fail. While researching the problem with the computer I learned that it did indeed contained the NVIDIA video card that caused so many computer failures and that what I had described as the problem with my computer were the exact same problems other people with HP, Apple, Del and other brand laptops with the NVIDIA cards in them.

When I contacted HP customer relations case manager, Cheyenne, again she told me that even though my computer contained the NVIDIA card it was not on the list for the Limited Warranty Service Enhancement program. This is not fair to the consumer when it has the same problems that the computers that are on the list have. Also if HP repairs the computer for $400+ they won't guarantee that the same card won't go back in the computer and there is only a 90 day warranty after they repair it. Other companies (Dell & Apple) have extended warranties on their products that have this card so I do not understand why HP isn't. NVIDA set aside a large sum of money to cover this issue.

I did ask the case manager to honor the Limited Warranty Service program and she said she could not, she did not have the option to do that. I have found on the Internet other customers have filed suit with this issue and I would gladly join a Class Action suit if the people that have filed join in to a Class Action suit. I just can't file suit at this time. NVIDIA or HP should cover the costs of repair for anyone's computer that has one of these faulty cards in them and it causes the computer to fail.

The consumer should not bare the burden of the costs when it was a faulty product to begin with. While I have found several other people that have the same computer and have experienced the same problem I can only hope the have complained to HP and other entities about this injustice.

We now do not have a computer for our college age student and run the risk that the second computer could do the same thing. The hardship is paying $400 for a repair that HP knows is caused by the NVIDA card and not knowing if it will go out in 90 days due to the same problem.

I'm a travelling healthcare worker. I need a dependable computer to stay in touch with my agencies.

I purchased a DV6258 series laptop in March 2007. The unit quit working in June 2009. I took it to a local repair shop and was told that the motherboard had failed and, because there were other issues with the DV 6000 series, it was not worth reparing. I was also told that there is a long history of mother board failures in that series of laptops.

Trying to contact anyone helpful at HP is impossible. Even though the unit only had a one year warranty, I feel it should last and perform more than two years and a few months. I now have a useless $1000 paper weight. I will not purchase any more HP products.

I have tried on several occasions to get HP to make a repair to my laptop. The tell me that they are aware of the problems with the wireless/broadband not working and that it is due to a faulty motherboard. They only extended the warranty by 1 year. My problem did not start until have the extended warranty was up. They have an obligation to repair this know defect. How do I proceed to get this problem resolved?

I Called to have a computer issue resolved, only to be spoken to in a condesending manor by some agent in india. The issue was never resolved and the service was horrible.

My daugher\'s HP Pavilion dv6000 laptop computer internal wireless card is not working. She was given the computer as a gift 2 years ago and has never used the wireless card on the computer. Just this past month I got Verizon Fios wireless internet service installed in the home. We found out at this time (because we had never needed to use the computer\'s wireless card installed in the computer before) that the wireless card on the HP Pavilion dv6000 computer wasn\'t working.

After investigation on the HP website I found out that HP was acknowledging the problem and would fix it. However, when I called HP the technician said the extention for the time to fix my computer had run out in the end of April. I informed them that I never even knew there was a problem until we just recently tried to use the wireless card. I was never sent any information regarding a recall for the product or letter regarding the potential problem with the computer.

The Case Manager, C. Brooks, who I talked to on the phone said that IF if registered the computer on-line I would have received information from HP regarding the computer, however I didn\'t register on-line, I registerd via mail. I never received any notification of the problem and only realized there was a problem when I tried to use the wireless card for the first time this month. I was also told by C. that I should have checked the website and an indication of the problem would have been on the website. Why should I have checked the website if I was never having problems with the computer in the first place?

I feel HP did not do their job in notifying me of this portion of product which they knew would probably fail. When I said this to Christina she replied that HP would not send out a mass mailing as there were way too many consumers who had purchased HP Pavilion laptop computers. Companies send out \"recall\" letters to their customers regarding problems, why should HP be any different? When I asked what would HP be willing to do, C. said that they would give me $100.00 discount off the price and quoted me a final price of $298.00 to fix the computer.

Here in lies problem number 2 as the technician who I originally talked to said the price to fix the computer (including the mother board) would be $298.00. C. said the price to fix the computer would originally be $398.00 because they would have to also fix the mother board. However, the technician said $298.00 with fixing the mother board. I felt one of the two of them was giving me incorrect information and said this to C. She said, this is where human error comes in as the technician quoted me the wrong price.

The price with the discount was $298.00. I\'m not quite sure what to believe and I felt C. was rude on the phone with her constant interuption as I spoke and aggressive tone. I also made a recommendation that HP just send me a wireless card to be plugged into the USP port on the computer which would save both of us money. She said that was not an option. I asked to speak to someone other than C. to help resolve the issue and she said there was no one.

C. did not represent HP well for customer service. I feel HP should have sent written notification of the problem via mail and since they didn\'t they should honor fixing the computer. They also need to not give different quotes to fix the computer as this is confusing to the customer and furher creates an environment of mistrust.

Hewlett Packard has continually accepted a laptop back from me that has motherboard issues. The motherboard type is known to be defective.

Resolution Sought

Replace the laptop with a working device (same specs or higher) with a non-defective motherboard and have us send the old laptop back at the time we receive the working device so there will be no lost wages from my wife's engagements. Or Offer a local service call to fix the issue by replacing the motherboard and wireless card with non-defective offerings. $1500 Laptop was out of my hands for 20 days already. Wireless does not work. HP said "Tough, buy an external wireless card"

Since shortly after the purchase of my HP Compaq Desktop less than a year ago, I have had the same problems that no one seems to be able to help with. The computer freezes up a few times every day, and continues to say that documents and photos (previously closed) are open (and can't be closed). When attempting to shut down properly with the (START) button, about 50% of the time, the computer will not turn off. The only way to shut the computer down is to hold the power button in for up to 10 seconds.

I have called your technical Support many times, and they absolutely insist that my computer is operating properly. They INSIST that ANY problems I have are due to my temporary internet files being full. Aside from being a stupid and ignorant remark, the truth is that my internet files are cleared weekly, and have absolutely no effect on anything.

This problem is getting worse every day. Approximately 25% of the time I attempt to print a document from a word file, PDF or the internet, the computer will lock up. Once again, it can ONLY be shut down by holding the power button. If the four or five tech support people all tell me this is my imagination, either they are all mentally retarded or my computer is defective. After almost a year of this daily problem, I'm tempted to buy the APPLE and join any possible Class Action Suit against HP.

My daugher's HP Pavilion dv6000 laptop computer internal wireless card is not working. She was given the computer as a gift 2 years ago and has never used the wireless card on the computer. Just this past month I got Verizon Fios wireless internet service installed in the home. We found out at this time (because we had never needed to use the computer's wireless card installed in the computer before) that the wireless card on the HP Pavilion dv6000 computer wasn't working. After investigation on the HP website I found out that HP was acknowledging the problem and would fix it.

However, when I called HP the technician said the extention for the time to fix my computer had run out in the end of April. I informed them that I never even knew there was a problem until we just recently tried to use the wireless card. I was never sent any information regarding a recall for the product or letter regarding the potential problem with the computer. The Case Manager, C. Brooks, who I talked to on the phone said that IF if registered the computer on-line I would have received information from HP regarding the computer, however I didn't register on-line, I registerd via mail.

I never received any notification of the problem and only realized there was a problem when I tried to use the wireless card for the first time this month. I was also told by Christina that I should have checked the website and an indication of the problem would have been on the website. Why should I have checked the website if I was never having problems with the computer in the first place? I feel HP did not do their job in notifying me of this portion of product which they knew would probably fail. When I said this to Christina she replied that HP would not send out a mass mailing as there were way too many consumers who had purchased HP Pavilion laptop computers. Car dealers along with many other companies send out "recall" letters to their customers regarding problems, why should HP be any different?

When I asked what would HP be willing to do, Christina said that they would give me $100.00 discount off the price and quoted me a final price of $298.00 to fix the computer. Here in lies problem number 2 as the technician who I originally talked to said the price to fix the computer (including the mother board) would be $298.00. Christina said the price to fix the computer would originally be $398.00 because they would have to also fix the mother board. However, the technician said $298.00 with fixing the mother board.

I felt one of the two of them was giving me incorrect information and said this to Christina. She said, this is where human error comes in as the technician quoted me the wrong price. The price with the discount was $298.00. I'm not quite sure what to believe and I felt Christina was rude on the phone with her constant interuption as I spoke and aggressive tone. I also made a recommendation that HP just send me a wireless card to be plugged into the USP port on the computer which would save both of us money. She said that was not an option.

I asked to speak to someone other than Christina to help resolve the issue and she said there was no one. Christina did not represent HP well for customer service. I feel HP should have sent written notification of the problem via mail and since they didn't they should honor fixing the computer. They also need to not give different quotes to fix the computer as this is confusing to the customer and furher creates an environment of mistrust.

The wireless on my HP laptop just disappeared. I first called hp for help but they want to charge me 59 dollars an hr! I then wrote them and email requesting help. I was later instructed that there is a free repair for my laptop. I write back to find out the next step and now they are telling me that the free repair end in 12/2008! I just got the free repair offer an hour ago and even the website says I am entitled for a free repair!

I called the HP support phone number, and the representatives refused to repair the damage that the company had caused, especially if I would not pay for repairs. I am unwilling to pay the costs, both because it is ridiculous and because the company caused the problems, not through any fault of my own. The $400 that they are claiming repairs would cost are practically the price of a new machine that would run equally well.

I was having issues with my laptop and noticed that compaq had a new flash for the bios to repair the issues at hand.When i downloaded the software it stopped rite in the middle and my laptop just dies and never restarted again.Contacted hp and they were no help at all.It was there fauly software that killed my laptop.They dismissed any responsability for the problem.

My HP tx1220us was having the following problems: turning itself off, overheating, failing to detect wi-fi (internet card failure), and failing to detect the DVD-CD rom. I thought these were "fluke" incidents until I did some online research. One google search brings up a multitude of results with the same problems, for the same model, and many are posted on HP's site.

Still, when I called HP on April 14, 2009, I was told that "there are no known issues" with this model. After over an hour with customer service, my call was "elevated" to case manager Andy, who asked me to send him the computer for repairs, but I would be charged for the repairs (because, as HP claimed, "there are no known issues" with this model, although another HP laptop was recalled for a defective component, which is the very same one used in the tx1000 series).

I am unable to send "Andy" the laptop for repair because I use it for work and for school (I am an independent auditor and a law student). I explained that I already had to cancel several appointments because the laptop kept turning itself off and I was unable to do any audits (if I do not work, I do not get paid).

This not only has negative financial repercussions, it also consumes a lot of my time when I must research available data, complaints for the same issues starting from over a year ago, and trying to find some resolution.

Truly, you would think that HP, knowing what it already does about this model and about the one they recalled, would be more proactive in protecting its reputation. To date, research has not shown that HP has formally admitted any problems with this model, despite the increasing number of calls and posts on their own site.

Please advise what can be done to the consumers out there who trust in HP and who have purchased this product because of HP's reputation for reliable products which, at this juncture, appears to be inaccurate. The number of complaints proliferating for the same model indicates a product defect rather than operator error. What can be done about this?

HP Pavillion - purch 11/07. Loaded with software unsolicited that had to be removed. Loaded Vista - no disclosure Vista will not operate without spedning more money for upgraded memory. Defective battery. Fire hazard. No fire but blew out power cord. Lost use of computer for over two weeks with respect to all problems.

I purchased an HP Desktop PC on January 25,2009 from Circuit City, which went out of business. The PC malfunctioned in mid-APril, HP's warranty is limited to parts. HP sent a tech to my house to fix it---he left without resolving the problem. It's still broken. HP sent me a box to send it back to HP for bench repair. It came back still broken. HP sent me a box to send it to bench repair again.

They are going to take another 10 days to repair it--delivery date is June 10. I have been without the computer for a month. I asked them for a new computer this week or a refund. They refused. I am now investigating how I can institute a legal claim against them to get my money back, a paltry $776.98.

My HP laptop bought little over a year ago (1 year and 1 month ago..to be exact) suddenly started flashing a black screen. I've found that if I disabled my video card in safe mode, the pc would start up as normal without any issues. After many headaches and hours talking with several people HP has informed me that it would be a 400 dollar fix since I am one month out of warranty.

I didn't think to much of it until I started reading around on the web. Appearently the video card my PC has (A Nvidia GeForce 8400M GS) has been have many many issues and failing in the exact way mine has. HP has extended their warranty for certain models of the Pavilion laptop containing these exact graphics cards (and the 8600M) that display the exact issues as mine. But mine is not covered. I'm honestly a little bitter about having to pay for a faulty card, when that is their fault...not mine. It's obvious that it's the same issue, there is little other reason that a well looked after 1200 dollar laptop barely a year old should fail like this.

I purchased a notebook at best buy in feb 18th 09 since the day i bought it i had problems that extended to this day i have sent my notebook to hp 3times and as of now its still there i call asking for info or status thru online chat or phone calls i even complained to the main office and a case manager was issued to my situation i agreed to send it back for a 3rd time but today 5/14/09 i called asking for info and i was given wrong answers. even the case manager has no clue as to what the status is on my notebook. i paid 894.00 for this lemon. thesecond time i sent it hp had it for 3weeks i called every day until i finally made threats of calling the BBB of calif. then a case manager called me but like i stated before i dont believe they will fix it plus hp stated they would replace it with a refurbished one if they cant fix my notebook i paid for a new one i dont want a used one. i forgot i took it back to best buy the day after i bought it and their GEEK SQUAD attempted to fix it but they didnt either that is why i opted to send it to hp

I purchased an HP dv9220us laptop in early 2007. Late 2008 it started having issues with the display. I had it repaired under an extended warranty I purchased from the store and it went bad again in less than 6 weeks. I began researching and found that HP used faulty Nvidia video chips that caused the laptop to overheat and burn up the motherboard. There are MANY people that have experienced the same result. HP will not fix the issue. If they do a repair, it is done using the same faulty parts and at a cost to the consumer. I was offered a repair for $400 or a 50% discount on a replacement, but the discount could not be more than $200. I paid $1300 for the laptop and they expect me to replace it for $400?!?!

I called customer service who after 20 minutes put me through to a technician who spent 2 and a half hours trying to repair this LEMON over the phone finally I asked to speak to a supervisor and was told that he had to set it up and that one would call me back within 24 hours it has now been 120 hours and I have heard from no one. I called last evening again and spoke with a female that told me a supervisor was assigned and as soon as they get a resolution they will call me today (Monday) still no call I am not sure what I need to do but I need this computer fixed or replaced

I bought this computer from Wal-Mart on 12/08/2008. I didn't have internet yet, because of finances I had to wait till the next month. I was not able to buy CD's or DVD's to do diagnostics on it, or backup of it. I finally got the Norton software, CD's, and DVD's. I tried doing a backup it told me that every clean cd I put in was either write protected or already had something on it. I gave up on it at that time and tried to find a reason, thinking it was my fault. Well buy this time my 21 day refund had run out,so I was panicing. I called and told them all of this, They did a restore, everything seemed to work little better, but still couldn't do a backup. I hadn't even tried an audio CD yet. I found out that was one of my major problems.

I called them and they told me to route around it by burning my documents, and my pictures,separately and don't worry about Total Care, just ignore it. Well I new something was wrong with that,at that point i new I was going to have to send it in. My 21 day return period was up,after listening to them for 5 months, I sent it in and told them all that was wrong, I get it back and they did not solve my problems. I sent it on4/28/2009 got it back on 5/09/2009. This last Friday. I checked and they did not fix it and have been on the phone ever since with them.

I spent all of Mothers Day until 4 am this morning, gave up and called again to try again to reach a manager. Finally got through, and he said I only had 3 choices, send it back to them, or they would send me the CD ROM to fix it myself, or send it to a local dealer to fix it for me, that he was not sending me a new one, and not getting refunded. He was fairly rough on me trying to imply it was my fault, and they were not going to do anything more.

I decided at that point I was going to find a way to discredit them, and that is why I am writing to you. While i was writing this note they called me, and said for me to rest they would take care of it, not to worry, they would be back in touch with me in the next couple of days, I told them I was going to file this letter anyway. So I don't know what will happen, but I have a defective product and they are charging for a new and perfect product. I should have bought a refurbished one and saved money and had a better wauranty. Thank you for listening to me, even if there is nothing I can do about it.

I am disabled my husband was temporarily laid off,we are poor in every sense of the word, spending $900.00 for a computer was probably wrong on my part, but I needed something for Quality of life. I lost my last computer by way of hacker, didn't have enough money to buy full protection. I was taking KEMO. been 4 years since I have had a computer. Isn't it ironic? I was put on blood pressure medicine medicine last month, and I know it is not their fault but they are not helping things any.

My Compaq Presario was purchased in July of 2008 and I purchased an extended warranty for an additional 2 years. It stopped working last Saturday out of the blue after having some internet connectivity problems so I contacted HP and they sent me a box. I sent it in to have it repaired and they have notified me that there is water damage (they said they found droplets of water inside) and the repair will be $734, $115 more than I paid for it originally. I DID NOT spill anything on this computer so what they are telling me is a lie. I told them to send it back to me and I would just dispose of it. I will NEVER buy another HP product since this is the 2nd one to fail on me in 3 years. The other one had a fried mother board after 2 years and they wanted $350 to replace that. Obviously, HP does not make a good product and then does not stand by them.

I reported a faulty motherboard on a computer that was still within it's warranty. In filing my report, I explained that a technician had diagnosed my problem, and that I needed a warranty repair. They made me go through their troubleshooting process, and came out with the same diagnosis as the original technician. They then referred me to the warranty service department who was supposed to ship me a box in order to send my computer to them for repairs. I waited nearly a week after sending my information, and then received a message from the tech who diagnosed my computer, apologizing and informing me that he would again forward my information to the warranty service department. I then received an e-mail from the warranty service department stating that they wanted to send my box, but that my address was invalid. It was not, I reverified my address, and provided them with a google maps link to my address. I then waited another 6 days.

After 6 days, I still had not received the shipping box from their department. I sent another e-mail, asking when they had shipped the box, and asking them to direct me to a local repair shop to expedite the process. They refused, and for several e-mails back and forth gave me no information, other than telling me a box was going to be on it's way. When pressed, they finally stated that they had some technical errors, and that a box would be arriving in another 4-7 days. My warranty contract states a 5 business day turn around for repairs. All told, at this point, the repair process has taken 11 days, and I still have not received the box to ship my computer for repairs. I have repeatedly requested a local repair facility, which is supposed to be offered if I request it. All requests have been ignored or denied. I still have not been given any shipping information for the box they supposedly sent, nor any support for actually repairing the faulty motherboard.

My computer was purchased through their website and it arrived faulty. The battery pack never was able to charge and it dies when unplugged.I reported the proplem within the first few days. I spent over 10 hours on the phone at various times most calls routed to India. The problem stills exixts two months later. The case managers do not return my phone calls and last night when I did get in touch with one she said I could not return it because I had a 21 day window for return when I received the computer even though the problem had always existed and they were aware of problem from the get go.

My computer was purchased through their website and it arrived faulty. The battery pack never was able to charge and it dies when unplugged.I reported the proplem within the first few days. I spent over 10 hours on the phone at various times most calls routed to India.

The problem stills exixts two months later. The case managers do not return my phone calls and last night when I did get in touch with one she said I could not return it because I had a 21 day window for return when I received the computer even though the problem had always existed and they were aware of problem from the get go.

I purchased a new high end HP desk top. Because I was getting a better model, I purchased extended service at the time of sale. After 12 1/2 months After hours of long holds and transfers followed by hangups they informed me that they couldn't "find" the extended warranty and that they would not back their product. The computer had suffered no impact, heat, or humidity damage but the hard drive had stopped functioning. Several HP employees informed me that they have had "lots of problems with that model" yet they refuse to even attempt to help. Their customer service and tech service is manned by people from a variety of places but none of the ones I spoke to speak English passably. Fortunately I am fluent in Spanish and used the "Spanish option". Though the responder did at least speak Spanish she was still unwilling to even try to help or accept a complaint for their corporate office.

I have owned many H P printers for both my home and my business. My compnay bought 16 new printers last month. For the firet time in 15 years they were not H.P. printers. H.P was once a great company. They have slid into the abyss of the modern service hell. Bye Bye H.P. I guess they don't see a connection between their declining fortunes and their shrinking customer base. They need not worry. Some day they will have zero warranty costs and zero customer service costs. I am sure that will look great on a Power Point 5 color bar graph slide. Apparently their leadership is looking forward to that "Zero Customer" experience. I don't know what their management is paid but the stockholders should get a refund before the corporation goes into the "Enron tank".

The video card on my laptop went out and company is stating that they will not replace it even though it was a manufacturer problem. They are stating there was a class-action lawsuit previously on this subject previously, but I never received any information on this before and had no idea that the video card was going to go out in my laptop.

Their total lack of customer service and commitment to quality is not going to go unnoticed but will be voiced often to anyone who even mentions HP. Other companies have noticed the problem with the NVIDIA chipsets and have recalled their products, but not this company. I called two different support numbers and emailed but they still say that because I am out of warrant that they are out of service unless I want to buy it, and what would I get, most likely a replacement motherboard that would probably fail in another 12-15 months.

The message boards at HP are full of these same type of chipsets failing in the thousands. I am out over 1600 for the laptop, cannot retrieve data that was on the hard-drive, I am in India on a planned trip without being able to talk to my parents via a webcam. I have lost valuable contacts and photos, not to mention time.

I purchased a computer from HP in June 2008. Within 6 months the computer stopped recognizing vital hardware components. After 20 hours of phone time and 10 customer service reps, they finally agreed to allow me to send it in for repairs, in March 2009. It was returned without being fixed. The computer is still broken, and still within the one year warranty. After successive attempts to get either a repair, replacement or refund, I was denied. I am ready to take legal action against HP.

for the repair. That is outragous How in the world do u open a computer wrong? I am so upset what do I do?

I have to start school and I cant without my computer

laptop. I use my sons to do all my online classes limiting the amount of school work he can do as I am always on his laptop.

and has no computer for college.

I could have the order number and their first names only. Any other information I would just have to find out on my own!

It caused us to have to turn away clients in our peek season, to loses clients because we couldnt run as long of hours as we would have, and to lose hours of work time while fighting for hours on the phone with them.

they can fix the mother board. i told them that it was not bad when i sent it to you. Customer service said that my laptop can start acting up at any time. i am worry that the bad hinge is not really free. And because i told them not to fix the mother board that i am going to start having problems.

I am going to have to pay to fix a problem that i didn't have before i sent it hp repair

nr

tablet PC that has worked for less than two years. Now the system will not boot, buttons light but system fails. After calling HP, trying several fixes including reseating all the mem and the processor itself the unit still does not power up and is worthless. After doing a search on the web I've noticed others with the exact same issue in less than two years of ownership.

Needless to say now my daughter has nothing to accomapany her to college now and we cannot afford a replacement.

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broke glass table, cut my arm as consequence of the over heat

Technical support stinks, create policies that do not exist in the warranty guide, they make their extended warranty sound like a real good deal until it is time to collect, I was told when I bought the warranty if defective would get a new product got a rebuilt, product is suppose to be comparable in features not even close less features and lower grade model, suppose to have next day free shipping tried to charge me for shipping, next time I will buy the extended store warranty not HP. Also the information above is the corporate number contacted them is helping to resolve the matter I think.

Just frustration.

warranty was over.

Sixdays past my warranty my pc just stop booting up for some reason this has never happen since I had my pc. I cut it off and it never has booted up again. I looked at the return slip that Hp sent me back with my pc these are some of the items that they had checked off. Detailed information on your repair. It did not say what was repaired or what they actully replaced. The system board is checked not stating if it was replaced of repaired hard drive was checked for re-imaged and the heatsink fan was checked nothing was said what they had done to either of these things.

to have fix I don't have that type of money. Hp should be held accoutable for the problem they have caused. This is the second problem the first one was caused by them during there building of these machine that is why they were to replace them not destroy the pc.

to fix it. He sent it back to me unfix, this time the computer could not booting when i got it. I sent it back to them again and explained the notebook could not booting. they send it back to me broken again.

owed back to me

which he paid for laptop. Our reputation has been seriously damaged. We now have a lesser laptop in non working condition which is worthless.

years on my model because the AMD chip is no good, I was told to call them and they would repair my laptop,

I called and after explaining this story to the man I was told the recall was over, I asked how come I was never notifty by e-mail or a post card to a recall on my laptop, hetold me it was in the newspaper, this is all he told me and hung up. I want Hewlett-Packard to do this recall free of charge, just like a car dealer does recalls on our cars.

it had the SAME issues......the computer turns off....screen goes black, then will NOT turn on at all.

I had to purchase a new laptop because I have not had a working computer since the first week in February.

and the replacement hard drive is almost as much.

to get this fixed. Can anyone help me?

computer.

I brought my laptop in several times to the merchant Conns Appliance for service. The first time it was sent in to them was because of a discoloration in the screen. This is not a very noticeable item I just was unsure if it would lead to problems later. They told me they could not figure the problem and sent it back to me the same. The last time on 12/10/09 I sent my computer in because of it stalling when booting, I also included the problem with the screen once again, to see if maybe this time the problem would be found.

This time Conns sent the system to HP. They gave an estimate of fixing items that were not covered by warranty such as keys (I was not considered about these items) I wanted the hard drive repaired so that I could us the system. When they gave me the cost for the repairs I was not interested I declined the repair. They sent the repair back to me COMPLETELY unrepaired. They did not even repair the hard drive that was covered by warranty. It was returned sometimes in January to the story.

I contacted the Conns service technician wondering why it had not been fixed he stated that the hard drive should have been repaired and he would send it back to them. After waiting several weeks for it to be returned to the tech, he finally sent it back to HP. They returned it once again deeming it economically unrepairable. Meaning it is not financially worth fixing. How can they deem it as such? If the hard drive is covered regardless of anything less, they should repair it. There are keys that are missing but the cosmetic condition was not a concern and should not be a reason to deem it economically unrepairable. THEY SHOULD honor the warranty on the hard drive.

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at best buy,I want a current replacement,not to mention the hours sent trying to resolve this.

laptop is dead.

to fix a manufacturers defect.

reasons my laptop has been shipped back was due to a video problem. The only thing internally that I did with my notebook was remove the RAM chips as directed by a technical service person via telephone call. My laptop is in my belief a lemon.

all-in-one Fax, Scanner ,Printer, Copyer to replace the missing software and modem I had before

I am not able to Fax to office anymore so am loosing busisness from this mishap

dollars to fix. I find it frustrating that just cause it is only ONE month past warranty they will not cover it. I think that if they are going to sell crap product then to at least cover it.

I now have no computer for schooling and will have to go thirty minutes to town because i live on a farm just to do homework and research.

months pregnant and my husband is deployed. And now i'm without a computer!

I have a HP Pavillion Dv9207US laptop which I bought about a year and half ago. I update the latest drivers that were released for my laptop on January 09,2009 and after that when my laptop started it showed some colon marks all over the screen, the screen became distorted and then the system hanged and shutdown. I thought it to be a one time issue. but guess what, now my laptop does not even start. It comes to the start point and just hangs on the black dark screen. Nothing shows up on the screen. I have tried so many times but to no success.

I think we all should get together and sue both the companies HP & nVIDIA for creating a mess out on this, and even they know there is a problem they do not want to stop using the nVIDIA cards and also do not admit to help the customers. More over if you argue with their CSR's they bang the phone right on your face.

I still have a open Support ticket with HP , but they would not take my request until I agree to pay them more by buying their yearly support service for an additional $100.

If anyone wants or is looking forward to move the court, count me in.

I bought my dv9230us pavilion notebook computer in march 2007 and by December 2007 my left hinge connecting the LCD screen to the keyboard snapped after a lot of popping and cracking for some weeks.When it snapped it broke the left hand corner of my screen causing lines both vertical and horizontal about an inch left side and bottom of the screen making it virtually impossible to read.

Then late in 2007 Hp issued an email for this product recall for their hinge so I called the customer line having registered my laptop at time of purchase.The laptop cost $1600-$1700 when I bought it.I talked to the customer help line and told him of the product recall and my model of laptop which was included in the recall.I was a bit surprised at the time of this call that the hp rep didn't seem to know anything about such a big recall , i also discussed in detail what had occurred with the LCD screen because of the hinge and was told this would be taken care of at the time of repair.I was sent a FedEx box and posted it back being told it would take around 2 weeks to fix,this part was true.

When the laptop was returned the hinge was fixed,but the screen was now even worse with lines covering approx 3/4 of the screen,the included paper work said an inspection of the laptop was carried out.I cant see how when it didn't even work properly .I immediately called hp repair and informed them of the problem and told them of my concern they again sent me a FedEx box which took 2 weeks to get to me after they conveniently lost or misplaced my address.I even gave them my original service tag number 8018712308 and they couldn't find me on their system.

finally when they did i was told it hadn't even been looked at i told them I had no case number etc and was finally given one tfx353-01 and I was told that the original fix was for the hinge and the computer was checked for any faults again I dont see how.

I called at 9am PST and was met with a rude,utterly casual young lady who sounded either hungover or just didn't give a damn about my phone call.

I am still waiting for my laptop back

Nearly all of my products I have purchased the past several years have been HP. Since that time in a 3 year period I have been thru 2 desk tops and out of over $3000.00. Nobody in customer service cares about the consumer and does nothing to help resolve issues with thier product. My las PC was purchased 18 months ago and here I am without a PC for the second time.

I have been burned twice and do not advise any consumer to purchace HP products. The customer service department is the worst I have ever dealt with in my life. I really feel sorry for anyone that purchases or owns HP product as I have, you are in for a ride and charges that will do nothing but take your money.

I owned over 5 grand in HP product and 2 PC's in the last 3 years and today have no home computer due to the horrible function of thier computors.

We ordered HP pavillion TX2500z from the HP online Store. We received a confirmation that it was being built. We received a HP tx 2000 (an earlier model). When we called the HP store, we were told that the Model we ordered was discontinued and were offered a $50 credit on the one we received. This was all after we were told that the coupon we submitted was no longer valid.

In short, we were sent an older model without a key feature (fingerprint scanner) without any notification. We were told an untruth that the model we ordered was discontinued (still very much available on the website). I believe HP is using a bait and switch scheme. We returned the computer and will never deal with HP again as they were not honest in either their written or spoken word.

We bought the HP laptop computer a little over a year ago. My wife noticed not too long after we purchased it, that it was hot on the bottom when it was in her lap,and hot on the left side of the keypad. We made a call to HP and after a lengthy conversation, decided to wait a while and see how it went. Then we called them back and said it was getting hotter, and asked for a box to send it back. We didn't receive one. In the meantime, we noticed that our wooden desk had a big crack in it from the heat. So we moved it to our glass table. Soon there was a crack in the glass from the heat.

So we called again and finally received a box to ship it back. When we told Harry J about the cracks in the furniture, he said they would take care of it. (We sent over pictures and will include the link at the bottom.) We actually were nice and said we would just take compensation for the glass. The computer was sent back to HP. They sent the same computer back to us and told us there was too much dust in it. Which is an excuse. We got an estimate for the glass and sent it to Harry. He said he would get back to us.

He did not, so we wrote him again and he said he would forward it to their insurance company. We still did not hear anything from him or an insurance company,so once again we contacted. We let him know that if we put the laptop on the bed or in our lap, it heats up again. We have to keep it on a cooler stand to make sure it doesn't overheat again. And the glass table has now broken completely in half. He still says it is a dust problem. How can that be when we just got it back again. That is them trying to get out of having to pay for a new table. We have another laptop (Gateway) that we don't have a problem with at all.

I received a HP Photosmart C5280 All-in-One as a gift for Christmas 2007. I use the unit primarily as a scanner/copier, as I am POA for my mother who is in a nursing home in NY (I live in FL).

On 11/22/08 the black ink starting smudging so that type was unreadable. I contacted HP tech support, who ran me through a series of tests on the unit, as well as stepped me through cleaning the inside of the unit (connectors, ink cartridges, etc.). I was told to let things dry for 24 hours, put things back together, and try it again. It still smudged. I e-mailed tech support on 11/23 (I wanted verification in writing that I followed procedures). This person stepped me through the same processes as the first person. When that didn't work, I e-mailed them again on 11/23, and was told that they were sorry, but the warranty was off.

I hung up and called the HP corporate offices and was connected with someone who handles these problems. First of all, I was told that the warranty was indeed for a year. However, the warranty runs for 1 YEAR FROM DATE OF MANUFACTURE, not date of purchase. However, this person was nice enough to say that I was correct on the warranty information and has sent me a new all-in-one. However again, the warranty on the new all-in-one will only be for 90 days. If it breaks down after that, I'm out of luck.

I believe that the HP warranty is misleading, and that it should run from the date it was purchased or registered with HP (if it was a gift). Otherwise, the consumer doesn't get the full 1 year warranty.

Also, the person at corporate headquarters told me that once the first tech support person stepped me through the testing and it didn't work, they should have sent me a new unit right then. Apparently if they string you along enough, your warranty will expire and then they want you to pay for the "exchange."

HP BUYERS BEWARE!

I bought an HP-Pavilion a6150y CTO desktop in Sept '07. In late August 2008, the computer started having major graphics problems and eventually wouldn't turn three out of four times you tried.

I contacted HP who sent a tech over. He was just as clueless as I was. First, they tried replacing my graphics card with an older, cheaper version of my Nvidia 8600 GT. The one they sent wouldn't work, so the tech sent a request for another one. Then, they sent another graphics card of the same model as the previous replacement. That one didn't work either.

The tech decided that he would try and replace my motherboard and Power Supply Unit this time. After they had shipped out the parts, he tried switching out the PSU which didn't even start (Why in the world do you send your customer faulty replacement parts?). He replaced the original PSU back into the chassis and then switched the motherboard. Bingo, it finally works.

Somehow, my original Nvidia graphics card had fried my motherboard, which had fried the new video card and left me with no video card at all. I told the tech to just leave it alone and sent back both video cards with him. If I hadn't been under warranty, it would have cost me more money to replace my motherboard AND video card than what it cost me to purchase the $100 graphics card upgrade to my desktop. I'm no longer under warranty, and I do not intend to buy another Nvidia card full price. $100 down the drain, but at least my computer works.

I bought a hp pavillion laptop last year and within the year I had a defective problem . I had another defective problem which I renewed my warenty before I sent to them I was aposed to get my laptop on 12/26. I called 12/28 and they say they don't have number and mistaken my laptop with different model... I only have one hp product and that's the laptop... Now they are saying I'm going to get laptop 16 days later after I argued they say now I have to pay $400 more on top of the full warrenty that I paid before to get fixed and it was the option that said any hardware damage etc.. Which I have.. They refuse to now fix laptop asking more money in a time that I don't have enough just to pay college.

Have no laptop or have to spend even more money to fix it. And I need laptop to work on

Re: Compaq Presario Model # GN5788A Serial # CNH7380 P2T My computer is still under warranty. I purchased my computer 02/11/2008 and it came with a ONE YEAR MANUFACTOR WARRANTY. However I just encountered a severe problem with my computer and called HP up and described my problem. They informed me that my warranty expired OCTOBER 2008 I don't see how it expired in October because I purchased it and I have a reciept verifying this on: 02/11/2008 I explained this to them and they keep telling me to fax in my reciept showing the purchase date and they will update my warranty and help fix my computer.

I have called in several times, 24 hours later, 48 hours later etc. to check the Warranty Status. They keep saying it has not been updated and my computer is out of warranty. I am getting very aggervated and beganning to think HP does not want to honor my warranty and fix my computer. I have the reciept showing I bought my computer from Wal-Mart on 02/11/2008 so my Warranty should be good until 02/11/2009 I want HP to honor my warranty like they promised and Fix or replace my PC.

HP offers a ONE YEAR MANUFACTOR WARRANTY from the date of purchase and HP is NOT wanting to honor their warrantys now and keep neglecting my call's. I have called like 5 times in reguards to this issue and to see if they have recieved my fax showing proof of purchase and all they keep doing is say: CALL BACK TOMORROW. Tomorrow comes and it's the SAME. I just want my warranty honored and computer replaced or fixed.

The computer will not run no programs. It makes a loud humming sound, i have lost all my files, they have been corrupted and i am un-able to go online or un-able to go to any programs. HP Teh support just keeps telling me to call back, call back and I do that and still no record of them receiving my fax. I have even verified with them the fax # to make sure I had it correct and I do. I been faxcing my reciept.

Purchased an HP dv9005us laptop at Circuit City just over 14 months ago. After 6 months, started to have blank screen issues at first which required hard reboots to rectify, then the wireless card was intermittently not recognized. A little later LCD would show lines, and then finally nothing. Computer would not boot no lights except for the power port. I was perplexed as I aby my machines, this one had never left the house.

Took the machine back to Circuit City June 2008 for accessment/repair. Was told the machine was hosed, and they tried to sell me a new laptop. Wouldn't do it as the lappy was so new. Stuck the darn thing on a shelf and then just this past week realized all the problems with nvidia chipsets in laptops. Lo and behold, the lappy is coverd by HPs extended warranty, so the unit has been sent back to them for repair. Circuit City should have known about this issue. Instead, they try to make even more money off of me. Will never return to Circuit City.

I am unemployed, yet had to purchase a new laptop (directly from Lenovo) after the HP died, causing me financial distress. If the laptop does not function at 100% when it is received back from HP, will immediately file a claim in court against HP. I have been lied to, told half-truths and given false information. I am not going to waste one more second of my time being chumped by the big OEMs and their partners who cannot acknowledge their mistakes and who also refuse to issue a recall.

I purchased my HP Pavillion desktop in August of 2007. Within a year I started having problems with it (slow start ups, blue screen of death, etc.) with the end result of Best Buy sending it back to HP to have a new hard drive installed (I purchased the service warranty from Best Buy). The computer came back with (supposedly) a new hard drive but no Operating System (Windows Vista). I had to go on-line at HP and pay 17 dollars shipping for the free OS disks.

When the disks arrived, they did not work. The technician at Best Buy said the disks were corrupt or damaged and even tried a new DVD player on the of-chance that that was the problem; no luck. I went back on-line ordered replacement disks AGAIN and they never arrived. I made a complaint on-line at the HP site and was finally contacted by Michael in Louisville, KY who constantly interrupted me, would not listen to the process I had gone through, and kept insisting it was my DVD player.

I finally yelled at him to stop interrupting and to listen and was told that he was going to go ahead and send the disks again and that he was going to elevate my case. I was called within an hour by Wanda who was snippy with me, tried yet again to tell me it was my DVD player, and was in no way helpful except to tell me that the disks were being sent. I have been without a desktop computer for nearly 5 months and have received nothing but frustration from the HP service departments.

Nearly 2000 dollars spent on a worthless coputer. Hours wasted on the phone and on-line with equally worthless customer support.

I just spent 1.5 hours on the telephone with a tech support who was amazing. We hang up the telephone and my computer shuts down for unknown reasons, some system crash. Of course I call HP back, and spend another hour on the telephone with some idiot! This tech asks me to pull the computer apart and has me looking for problems. Then he says I bought trial software and need to buy more.

He proceeds to tell me that he is still looking for resources or what I would call solutions. I spent over an hour on the telephone with NO resolution, and this idiot is tech support. He is asking me to solve the problem with my computer. Finally after a total of three hours (1st & 2nd calls) I hang up. Frustrated! Why on earth would HP hire someone in tech support who does not know what they are doing, then secondly to someone outside of the US?

We bought our daughter a Hewlett-Packerd laptop 2.5 years ago when she started college. Within a year,it started over-heating. Being the computor illiterates that we are, we thought she was just using it too much. Recently, she started having more problems, and last month we get an email from HP stating that this particular model has some defects. When I called customer service, I was told that the warranty had ran out and that repair costs would probably exceed the purchase of a new computer. Like many families in the US right now,we do not have the money to buy our daughter a new computer.

We spent $1400.00 on this computer and it should have lasted longer than 2.5 years. I am not happy with HP and will never buy another computer from them again. They should have been decent enough to let consumers know about the problems BEFORE the warrenty ran out!

We're out $1400 and do not have the money to purchase our daughter another computer that she greatly needs for college.

I purchased an HP lap top computer from Hewlett Packard back in August of 2007.When the computer arrived at my home (I had ordered an new one through their Home and Office store over the phone.)I set it up and it was not working correctly. I immediately called Hewlett Packard and explained the situation and they diagnosed the problem as a bad hard drive. They offered to have the computer repaired but I said that this should not happen on a new computer and that I was a very loyal customer with HP and I felt that the computer should be replaced. They listened to my request and replaced the computer. Six months later the hard drive went bad on the computer again.

Called HP and talked with technical support and they said the hard drive was bad and needed replaced. They replaced the hard drive and the computer worked for about 6 months. Again the hard drive went bad and I called them and they again replaced the hard drive.No appologies their manner of handling the situation was deplorable. They acted rude, arrogant and overall unconcerned. I have just received my repaired computer back and again it is not working correctly.

No where on their site or in their information does it state the version of the operating system you are paying for is an altered one that is filled with extra software you do not want, nor do they provide a way of getting rid of the software you do not want. They used to provide a recovery disc and a clean version of the operating system, they should go back to that policy.

Time wasted, money wasted on blank discs, space on the hard drive of a product the customer paid for, frustration with the company as a whole.

Last year, July 07, my wife called HP tech support to resolve a keyboard issue. The rep, not able to solve the problem, talked her into deleting the hard drive on the computer. As a novice, my wife trusted the rep. She was assured nothing would be lost. They would talk her through re-installing the operating system. Obviously, she was massively misinformed. This was clearly an act of sabatoge, as no rep could be so ignorant as to talk a customer through uninstalling the operating system. When my wife became suspicious, she asked why her monitor was quickly showing that everything on our computer was being deleted. The rep suddenly informed her to unplug the computer to stop the process. It was too late. We lost everything. Years of documents--I'm a professor--I lost all my years' worth of syllabi. I lost years' worth of emails--personal letters. We lost all our wedding photos.

This was the single most devastating experience we have ever experienced. When I came home, my wife was distraught and in tears. We called HP again, but hours of being on hold later, the reps would hang up on us. We could not get satisfaction. I hired a computer specialist to come to our house that very night to try to salvage our data. He took the computer to his office and ran the various programs designed to recover deleted data, but to no effect. I was charged $200 for nothing. Nothing was retrievable but bits and pieces of photos--mostly the junk that HP imprints on the system.

I have not been able to get HP in a year to respond to us. I want restitution. I want HP to pay for this travesty. On top of the pain that night caused us, we were left on hold for so many hours that our cell phone bill rose to $400. We were new to the area, and did not have a land line yet. But this $600 or so does not come close to the reparations I expect.

3 weeks after the purchase of the PC Notebook computer the screen went blank it stopped working. I took it to Best Buy and they tried to fix it. Since they couldnt they told me it had some type of defect. They gave me a new one of the same brand. I took the new one home. Within almost one month the same thing happened again, to the 2nd computer. I took it once more to Best Buy and let them know how unhappy I was with this product and that it was not working. Due to me not purchasing the insurance for the computer and the 30 days had passed from the date of the purchase I was told they could not do anything regarding the issue.

I was given a telephone number to call for customer service for Hewellett Packard. I called and it took me almost 3 hours I was getting transferred from one person to the next and I had to repeat time and time again the same senario. Finally someone told me he was going to send me a Fed Ex box to my home so I can send the computer to them and they can take a look at it. It has been a month since that phone call and I have not received anything. I do not want to call customer service to complain because I do not want to take another 3 hours to get someone give me the run around and nothing be done once more. My family and I have always purchased HP products and we have never been so unhappy like we are now.

The computer is my daughters she is a college student. It has inconvenienced her as well as us. She does not have a car so because she does not have a computer to do her school work, she has to stay afterschool in the library and do her assignments, we pick her up at night once shes done. We have wasted time, money, money for transportation and we need a response regarding this issue. I have a brand new computer that has been completely paid off that does not work.

Economically we have had to spend time and money for transportation for my daughter. We have to pick her up almost at 9 or 10pm. Shes in school since 9am everyday. She gets out at 4:30pm. From 4:30 to almost 10pm shes in the library doing her research or class work in the computer from the library. Shes tired and has not eatten anything until she gets home. We have to pick her up and it caused a burden on us too financially and with our time because we have two other children to take care off. The computer is paid off. We also purchased the wireless printer for it and is just there because she cannot use it either.

My laptop failed: Model: DV2500t bought on 9/11/07 and arrived Sep 21 2007, GPU failed several days after one year anniversary on 10/5/2008. I bought from HP.com. Cost is $933.48. Called HP tech support 3 times in 3 days in a roll. We were trying to figure out whats getting wrong. We uninstall and reinstall the driver. It is not fixed. We updated the BIOS and the computer failed again.

I got the conversation for my case on 10/17/08. But 1 day later, I called again, and they confirmed me the GPU (graphics card) failed. But since the 1 year warranty is expired, they cannot fix it for free and asked for $398. I disagree and argued that this is quality issue/defects. But they wont honor extended warranty. Then I got another Activity ID# on that day.

Next day, I called again. They still refused to honor the warranty. I got another service ticket#.

complete loss of use of the laptop, costing $933.48.

Purchased HP Pavilion dv9000z with Nvidia Geforce Go 7600 and Intel Processor in May 2007 display died August 2008. Not covered Under HP Extended Warranty for Nvidia chip failures.

I purchased an HP Pravilion dv9000 back on Jan. 6, 2007 from CompUSA for $1699.99. We noticed that when you open and closed the laptop it was tight, but figured it was to support the 17' screen Around July 18, 2008, we noticed small black bits coming out of the leftside of the laptop; along with clicking sound when you open and closed the top. At such point, for the last time (around July 20, 2008) it was opened the whole leftside split apart and the screen fell out.

I called Assurance Program, who held the $350.00 extended warranty, and emailed them of this problem and was told that they do not cover manufacture defects and refunded the prorate amount left on the insurance. In the attempt to have the laptop repaired, we found that the leftside hinge had broke apart. I now have a conf. call in for 10:00am today to speak with a Senior Case Manager regarding this issue and how they are to rectify the problem. However, the HP tech support has refused to acknowledge the problem, HP has not placed a recall on this item.

I purchased the product for its strength and mobility and that HP is a good product, but I now have a $1699.99 decktop, which does me no good. I am asking for an updated version of this laptop; or a full refund of $1699.99 to purchase another; or repair the one I have to full working order with a 2 year warranty.

Can not use properly. Can not open or close. Is place in the open position only. Is not longer mobile. CAN NOT BE MOVED! Laptop notebook is purchased for its mobility. I am a realtor and can use this computer outside my home!

I bought a Compaq Presario C751NR laptop By Hewlett Packard from Best Buy in Jackson Tenn on 1/27/2008 It worked well for about 3 mouths then screen went blank. called hewett packard. was on phone on hold for an hour. finally got some one to help they run a test over the phone. said hard drive went bad. they replaced it. well it has happen again.

called waited for ever for a person to help me. I told them it was doing it again. well long story short they sent me another hard drive but charged me for the installing cds! ($16.00 ) but also informed me that my warranty was running out in so many days and that I could have it exstended for $145.00. I ask was this normal for this to happen with there laptops and they said no . so I sad well then this must be a lemon what should I do to get the laptop replaced with a good one and the rep was very smart and said I was just unlucky or very ruff with my laptop. I took very good gental care of my laptop I just want them to replace my laptop or give my money back.

after the warranty runs out Im out of luck I geuss I want have a laptop. Because if the hard drive goes out again thats 145.00 and Im a stay at home mom who sells dolls on ebay.to get my kids what they need and there christmas. I noticed on the hewlett boxs and packaging that there logo says BUILT TO LAST. I say Thats A Big Fat Lie! Is there a way to get them to replace my laptop for a new one that works or give me my money back.

It has cost me time and money. Im in a bad depresion from this. my sculpting skills have suffer from the stress. im so mad about how ive been riped off that it shows in my sculpted babies and ugly dolls dont sell. I saved for a long time to get this laptop to help with my tiny doll busines and to help make ends meet .But having to deal with this computer mess and the hewlett reps has took away my incentive to do my business.

I have sent my notebook computer to HP for repairs 3 times now. Each time I have lost everything on my computer.

Now, HP has had my computer since August 18th, 2008. It is now October 28, 2008. Nobody at HP can tell me when I can expect my computer back, or even where it is. For a while the order website said that my order could not be found. All I hear is that I should call back at a later date. This is theft.

I am a student in highschool who is required to use computer programs on most nights. Not having a computer makes it very difficult to get work done.

Our 18 month old HP computer shorted out the mother board due to a known problem to HPs from the wireing tying the case to the chassie that fried out the mother board, a computer tech at a local repair shop said he has seen a lot of this in the new styles, of course we did not have a extended warranty, so no more HPs for us.

We need our computer as we live out in the country, so we bought a Dell, a unexpected expense that put of other planned purchases

I have HP Laptop and 3 years TOTAL CARE service (agreement says that the laptop should be returned whith 5 days). I sent my laptop for service about 1 and 1/2 months ago and I have not received the laptop yet and there is no delivery date either!

I am not able to use my laptop 1 and 1/2 months