Gateway Service

Issue: computer overheating and pink line though LCD I contacted Gateway support on and was advised my computer in no longer covered under warranty. I explained that on the repair I paid $200 for on 6/20 that work order says it has a one year warranty. I spoke with several chat agents who where rude and disconnected the chats on me. Also, I spoke with Cameria in the crop customer service team on 1/3. Her number is xxx-xxx-xxx, case: 1211596U.

And she refused to repair the computer and say the paper and said sorry for the misinformation. It only had a 90-day warranty. According to my service order, it says one year. I told them it was dangerous and needed to be fixed due to the overheating and smell of heating up electronics and they refused to help. She also refused further escalation in this matter saying there was no one else to speak with. I need this fixed and I have the service order if you need it.

I would like to formally complain, about the lack of support one receives when a Gateway product becomes defective. Your options for warranty repair, are unacceptable. My options when my computer becomes defective are to: 1) Ship it to repair center where "I" pay the shipping cost 2) Have the part sent to me where "I" do the repair and "I" have to have a charge placed on my account until you receive the part back 3) Drive to Texas! and bring it to a repair center

It is this reason, where I will never purchase another Gateway computer again. I have 4 computers in my house, 3 are Gateways and I will not make this mistake again.

The fact of the matter is, I spent over $1300 on a desktop computer that became defective in under 1 year. While I am extremely familiar with computer repairs and the fact that these parts go bad, what I cannot comprehend, is how your company will charge the consumer to have it repaired or place a ridiculous temporary charge until you receive the part back.

The reasonable thing for Gateway to do, would be to provide a prepaid waybill, to have the unit shipped to their repair center. At that point, fix the problem, and send the unit back. In this situation, you would not make your customers spend more of their hard earned money to have a computer fixed that is under warranty. I just want you to understand the frustration a very good customer has had to deal with just to have the product they purchased working correctly.

I have been a Gateway Computer user since 1998. I am a teacher and recommended Gateway Computer and Laptops to my students.

I purchased a Gateway Desktop [Vista]. The machine had issues and had to be fixed. When I picked up the machine, Windows was not re-installed. The product key was torn and not legible. In my original purchase, I had a Windows update CD but not a regular Windows CD.

Now I have to spend another $300 to put Windows back on my machine.

I am no longer a Gateway Computer user and promoter. Buy something else!

I haven't talked to anyone because I can't find a number to speak to anyone about my complaint/problem. I got a Gateway Touch screen desk top in late Dec. 2009 for a Christmas present. It worked great until Jan. 2011 of course the warantee was out as I didn't know one could purchase an extened warantee. Anyway the PC crashed. I had to get some tech help to get it back to working condition cost me $260.00. Since the crash it has not worked right. I cannot sign on to any browser.

I have tried Mozilla, Internet Explorer, Google Chrome and others and every time I try to bring up a browser I get a message your browsing session has closed unexpectedly, and turn off. If I am lucky enough to actually get to a site and try to change sites it dies. I am very frustrated and disgusted with your products. I am writing this message on my old Compaq that I have had for about 10 years and have never had the problems I have had with this Gateway. It seems your products are garbage. I will never recommend a Gatewayto anyone and when I hear about anyone looking to get a new computer I will tell them to make sure they do not get a Gateway. I am a very unhappy customer and owner of a Gateway product.

On November 18th, 2007 I purchased a Gateway computer from Best Buy. It was slightly scratched up and looked as though it had been owned previously and returned. I told the salesman I didn't like the idea of purchasing a computer that had been owned by someone else. The salesman assured me that no one had owned it; it was considered an "out of box." sale. The salesman convinced me to purchase a two-year performance service plan for $49.99. Less than a year later, I began experiencing problems with the computer. It started running slowly, locking up and shutting down unexpectedly. It continued to get worse so I took it in to the Geek Squad for repair.

The first thing I did was remind them of my performance service plan. I was informed that it did not cover wiping a virus, only hardware related issues. The charge for wiping the virus was $129.99 and an additional $99 if I wanted my pictures and music recovered. Not being in a position to afford the additional cost of $99, (I really could not even afford the $129.99), I authorized them to wipe the system entirely, including any media files. They had my computer from 10/18/2008 through 10/24/2008. Around that time, I picked up my computer from the Geek Squad as I was moving into a new place and I was not able to afford the internet.

Since there were not too many things I needed to use my computer for without internet access I used it very little during 2009 and .most of 2010, and when needed I had access to a computer and internet at work. Around October or November of 2010, I started using my computer more, mostly to listen to music. I began noticing that it was running extremely hard and making a lot of noise. I figured it was probably dusty inside so I took the cover off and blew out all of the dust. Even after a thorough cleaning it continued to labor while running with the fan kicking on quite often. I started looking through the system and found through the Event Viewer under Administrative Tools that a considerable amount of tasks had been running on my system for 2 years!

Then I noticed that files were appearing that were unfamiliar and some of my Microsoft Office 2007 applications were appearing in odd places. I disabled a few start-up items and a short time later they would be enabled on their own. It became apparent that my system had a virus. The more I dug the more I found. I was completely shocked to find out that in addition to another virus (or the same virus), my computer was, and had been being accessed remotely using my I.P. address. So even though I did not have an internet connection my computer was basically turned into a Botnet. I have found on my computer the virus was on my system when I plugged it in and set it up on 10/25/2008, the day after I picked it up from the Geek Squad after they supposedly wiped off the virus.

When Best Buy sold me the computer, they installed Trend Micro Anti-Virus and Webroot. I since have learned that these two programs conflict and should not both be installed. I have documents and copies of tasks that were running on the system on 10/21/2008 while my computer was in possession of the Geek Squad. I have found events, tasks, documents and files dating back to June 2006, a year and a half prior to the date I purchased the computer. In fact, I found that in June of 2006 alone,over 20,000 events had been run on the system. I called Best Buy and spoke with a Geek Squad manager and explained the situation. She said that it was not their fault or problem that my computer was infected and had been for 2 years. She offered the services of the Geek Squad stating that they would be more than happy to wipe my system again to rid my computer of the virus and it would cost me $129.99. She also told me that they do not keep computers for more than 3 months that new models are continuously replacing them.

If that is the case then why does mine have files and tasks that are more than a year and a half old? And if it was never owned by someone else, why were all of the tasks scheduled? How is that possible? In total there have been almost 180,000 events run on the system. And how can the Geek Squad say that they are not responsible for a virus that was never wiped from my system that they charged me $129.99 to wipe? If that is the case, should they not inform their customers that they will be paying $129.99 to be without their computer for 7 days only to still have a virus? Why would they charge an additional $99.99 to recover my music and pictures yet leave files (and possibly a virus) that I paid $129.99 for them to wipe? I did attempt to contact Gateway. However, they want you to pay an outrageous amount just to speak to a technician. They will not even put you through to a technician unless you provide a credit card number and prepay for advice on the existing problem.

I find it very sad that Gateway can't send me a $19 CD. Instead they had me chatting and testing my typing skills and speed versus getting me a CD. You want me to order, well I did better than that. My dad bought me the laptop and all I want is the recovery CD and I don't want to pay for it.

My 88 yr old mother has a computer purchased in 2004. For several years, it has been operating mind bogglingly slow. I have done EVERYTHING to try and find the problem: She has AVG Anti-virus installed and I have scanned often; I have run anti-spyware programs, registry repair programs, etc... There is plenty of unused space on the hard drive. All updates to Windows and other software are updated. I suspect that the Operating System is corrupted. I chatted with Gateway Customer Service and they agree this is probably the issue to repair.

However, the computer did not come with a Recovery disc, and the Gateways "training" classes my mother took never told her to make one. Long story short: Gateway will not supply a recovery disc or an XP disc. They would rather toss this old lady aside. In fact, the agent cut me off and closed the chat in the middle of my last question. I was polite, and the worst thing I said in the chat was this: "I am very disappointed in Gateway Customer Service. I have to say that if you want to make a good name for Gateway, it would be kind and most appropriate to simply send this old lady a Recovery disc -- or offer an online download. I would attempt to do the work for her if she has the correct disc. Can you ask a supervisor?" The answer was no. And I was cut off and the chat closed moments thereafter. Rather than send her a free download or disc, they want her to purchase a new XP disc.

Bought a brand new Gateway at the beginning of the year.hooked it up and it began to hibernate on it's own while you're using it, then would freeze up. After calling the consumer help line and doing 6 months of phone calls and phone diagnosis and phone fixes with India. I finally screamed I wanted to speak to an American. I was promptly transferred to the ACER computer HQ in Temple, Texas where I began doing several weeks of the same useless, "unplug all the cords, hold the power button down for 30 seconds then restart it." They agreed to fix it. I had to ship it back at a cost of $55 thru FedEx.

I did and nothing happened again. It's still stuck in hibernation!

I finally blow a fuse and let them know I'm invoking the lemon law. Third time is a charm, baby! I'm allowing them to send FedEx to my home and pick it up tomorrow where they'll receive it and make sure I didn't send a cinderblock in the box and replace my computer with another piece of *** Gateway. I'll let you know if they try to "fix it again" and resend the same c**p computer back to me. They assured me I was getting a brand new one. After 8 1/2 months of b**l, I'm supposed to get a new computer next week. We'll see.

Honestly, this is the worst company with the worst customer service I've ever dealt with! Had I have known Gateway was really ACER computer with a different label I'd have never wasted my money. This is the last time they'll see my money. I'm going back to the trusted brands like Dell, Compaq, HP, SONY. Screw Gateway.

My computer had a virus and I have been trying to recover my system. I have decided to order a recovery disk for my Notebook M-1625; Windows Vista Home Premium; AMD Turion 64X2 Mobile Technology TL-60. They are saying it's 32 bit. I sent them a picture of the box and they are sending links of spec for the 32-bit system. It appears that if I send them my system, they will strip and gut my system and give me something else. I informed them that the recovery disk has to be for 64 as the 32 bit which came with my system rejects it and considers an update with no drivers.

My internet service Cox cable service said my computer had a internal problem and sent me Gateway. Gateway sent me to entry answers 5.The kid on the phone misinformed about the service.He told me they could fix my computer, he then went on to say, "It would be one twenty-nine per minute and it would take 20 to 30 minutes." I told him, "Yes, I wanted their service." So I ran my debt card through and he came back to say it was one-hundred and twenty-nine dollars! I told him there was a misunderstanding and there was know way I could afford that as I'm disabled and live on a very low income!

He said he would put a stop payment on it, and it would take 3-5 days and my checking account would be reimbursed.The days went by no money. So I called back and was told it was out of their hands. It was up to their bank to reimburse me and it would take 5-7 days. I called back and was told it would be there in a few days. It wasn't! I went to my bank and filled out fraud papers, it still took about a week to two weeks before it was put back. I paid one hundred twenty-nine dollars and got back one hundred nine dollars.They called and left a voice mail saying the reason was there was a restocking fee. There was nothing to restock!

I got ripped off by a wealthy company that thinks they need more money than a poor disabled female. I got a neighbor to come look at it and it took him ten minutes to fix it! I will never by a Gateway again! A very unhappy customer,

I purchased a Gateway computer Model GT5265 over two years ago. It began having problems about a month after purchase and continued until Best Buy/Geek Squad finally decided to junk it under the extended warranty. We kept replacing fans and CPU's because the PC kept overheating. It was the most unreliable computer I have ever owned. I would have preferred to report this directly to Gateway, but there doesn't seem to be any easy way on their website to provide this feedback.

I purchased a Gateway "all-in-one" computer in March 2008 and paid $1,400.00. Within months of receiving the computer, I started getting lines on the screen and the system would freeze. I call Gateway tech support and was told it was a "virus" (this was a wrong diagnosis) and I needed to do a "systems restore" which I did. That seemed to work for a few months and the same thing started again. I tried the "system restore" again. Temporary fix again.

The lines got worse and finally the system crashed. By then I was told I was "out of warranty" and had to call Gateway Answers, which cost $200.00. I was then told that the video card was bad and had to be replaced. I was told I could take it to BestBuy and they could fix it. Another $85, I find out they could not fix it because it's an all-in-one. I called Gateway Answers back and told them what I was told. They said that was wrong and it could be fixed. It couldn't. It took 4 days of almost constant phone calls to finally have someone from Gateway Answers to tell me the system had to be fixed by Gateway. During this time, I tried to get some information about this product from Gateway tech support. Absolutely no one would help me. The only thing anyone would say was "your out of warranty we cannot help you".

The only way I could get someone from Gateway to call me was to make a complaint at the BBB. Someone named Diane called "sorry for the confusion but your out of warranty and you have to pay to get it fixed, another $200 plus $85 for shipping. I got the system back and within months, the same problem. I sent it back a second time, another $85 shipping, got it back and this time within weeks the same problem. I told Timothy from customer service that this computer was bad. There had to be a reason that the video card kept going bad. He had me send it back a 3rd time. This time I wanted them to fix the additional problems caused by the first and second repairs. Bent side panel, cd/dvd player not working, loud fan and dirt on the inside of the screen and the mouse freezing. This was in April of this year.

I got the computer back with the hardware issues resolved so far. I still have dirt in the inside of the screen and the mouse still freezes. The new issue I had when I got the computer back was the "software". I was told I had to do a "system recovery". Replace all the software. That did not work. Timothy then sent me 2 cd's to download. I did. I was on the phone w/ Timothy when the mouse and the system froze. He told me that was a software issue and was another matter and he closed the case.

Now my computer constantly freezes and I have to shut it down and try to restart it at least four or five times before it will come back on correctly. It still does not work the way it should. I bought this computer in good faith and all I want is what I paid for. A computer that works the way it is supposed to. Gateway does not care about it's customers. Once out of warranty no one will talk to you unless a complaint is made to something like the Better Business Bureau. I paid an additional $570 over the original $1,400 and spent hours of my time to have a computer that still does not work.

My computer was under warranty. I sent it in for repairs. There was a problem with the adapter plug and it would not come on. I was sent an adapter plug and in the their written response, I was told the system was fixed and that it booted up correctly. I does not. Also, the repairs were good for 90 days. I called the next day I got the laptop back. It does not boot up at all. I called customer support but I get a computer response that my laptop is not longer under warranty and I am given the fee number to call back. I called the number of the fee service. They cannot help me with charging me. I sent emails and they respond that I am not longer in warranty despite what their letter to me said to the contrary. I have a system that costs to much for me to repair.

If I would of know the issue wasn't gonna be resolved. I would never have purchased this Answers by Gateway service package. I was thinking that the issue would be resolved but it wasn't so I'm not satisfied. Talking about to the best of their efforts. Well he wasn't a good tech support. He didn't know what he was doing. The sound card stop working on my PC.It doesn't matter how old it is. That should never happen. I have another old Gateway PC and the sound is working perfect. And this is older than this one I'm having issues with the sound. Its a Gateway Media center PC. I should never have purchase this computer and it cause a lot of distress. I went through a lot with this machine.I bought it from a computer repair store. And I'm just very upset. I'm tired of getting ripped off.

I recently bought a new Gateway NV59 series laptop. Right away on day one it stated crashing. I contacted Gateway support and they said I needed to send it in. They gave me instructions to bring the computer to one of two places to arrange for shipping both of them were an hour away. The first one I went to said they didn't even provide the service gateway required. 2 hours the opposite direction and I got the computer shipped to gateway.

3 weeks later, I get it back with a letter that said they repaired it. The letter claimed they replaced the hard drive and upgraded the bios. Right away it started crashing. Before I installed anything on it while it was exactly the same configuration they had sent it back to me in..it crashed. I called customer support and they said send it in. Needless to say that conversation went south really quick. They actually said. "send it in and this time we will fix it".

After several attempts to get a better resolution, it was obvious they weren't going to allow any other recourse, so I sent it back in again. I also couldn't return to Best Buy because the first 3 weeks at gateway repair used up all of the time Best Buy allowed me to return it there. So I sent it again. 3 weeks later, I get it back with a letter that said they replaced the processor and upgraded the bios. And again, it started crashing and I mean on day one within hours of turning it on before I installed anything other than what it came with from the factory it is crashing. I called Gateway again and guess what they said..."send it in".

I said, "No way, am I going through this again." I told them they had the computer for 2 times already and out of the month and half I had owned it, I had only had it for a couple of days. They said, "Send it in." I told them, "Send me a new computer and I'll send you this one to play with all you want." They said no. I contacted the Better Business Bureau and went through all of this with them and Gateway's position was that I wouldn't give them a chance to fix the computer. What a freaking joke.

I purchased a Gateway NV laptop 6 months ago, my first laptop ever. I had at least 6 desktops over the years of Gateway and liked them and their service. However, laptops, I hear are another story or maybe it's just now the way Gateway is. So after the 6 months of home casual use, it just stopped working. I called, they say I have to mail it to TX. As long as I back up all my info, well, I could not turn on the computer and had no way of doing so. Come to find out the whole computer is no good, they cant fix it.

They so graciously offered to send me a brand new one equal to or a little better than mine. I asked for my hard drive to be sent back since they said I can transfer my files after purchasing a cable to do so. I said okay, send me my hard drive along with the new computer. Sounded too easy, come to find out that my busted computer's hard drive and all is being sent off to Tokyo, so I am just out of luck. They said, all I can do is file a complaint with them. When all I want is for them to somehow get me my hard drive back and I would prefer cash back for my original purchase to buy a computer that is not a Gateway or Acer. The physical damage is that all my personal and irreplaceable information is now lost.

I have had several problems getting a number to call Gateway. I was finally able to get through to someone and ordered a set of restore disks. The restore disks I was sent were bad. After an hour and twenty minutes of attempting to convince the person on the phone that I have experience with computers and that it was not user error, I was transferred to someone else. After about ten minutes, this gentleman agreed that the restore disks were bad and agreed to send me a new set. I have not received the new set.

I cannot get a hold of anyone through the number that I have because it recognizes that I have called before and dead ends for every button I push and then hangs up on me. When I emailed them, I get a generic response that informs me that I am outside of the warranty. My purchase has nothing to do with the warranty. I want a person to get a hold of so I can find out why I have not received the second set of disks.

We have been without my husband's work computer for two months. It is also the computer I use for college since it is in a location that allows me to be with our children while studying and reading. Since we have not had use of this computer, my grades have not been as high since I am unable to devote as much time to school as I used to be able to.

I purchased a new Gateway computer and it went bad within the first 24 hours that I owned it. They replaced it with a new one that went bad after the two week return policy. I had nothing but trouble from that point on. They "tried" to fix it but could not. So they decided to replace it with a refurbished one. That one eventually went bad again. In the end, they replaced it approximately 3-4 times within the extended warranty period that I purchased at the beginning. All were replaced with refurbished ones, which I was never told they would do prior to my original transaction. If I had known that this was their policy, I would not have bought from them. They even replaced it the last time with a much larger computer that did not even resemble the one I originally bought. When I called to complain, they said it was at their discretion as to what I got so it was too bad that I did not like it.

Customer service was rude 98% of the time and they made it clear that they could care less how I felt. They would often just put me on "hold" and then the phone would hang up after incredibly long wait times. This happened so frequently that I began to expect it. Never buy anything from these crooks. I paid good money for a new working computer to have it replaced by a used, non working device repeatedly. I now have to replace it and feel totally ripped off. They should not be allowed to even have a business license. They should be sued for not even attempting to provide any type of working computer.

I had a laptop for two years. Today, the laptop fried up. When the computer tech took out various parts of the laptop, random metal pieces were inside the laptop. One of the metal pieces touched the mother board. I have not taken my computer into a shop since I bought it. I have the metal pieces that were inside the computer.

I bought a DX4300 from Fry's Electronics on 1/3/10 and in less then 2 months the computer would not power on. If you are looking to buy a computer, stay away from Gateway unless you want a paperweight! Anyway, I went hunting for service numbers for Gateway--none exists! That's a good start. I found chat windows. These guys could not diagnose if the light switch was on or off if their life depended on it. After 4 different chat sessions (of course every time they want a survey!) to make me feel good they give me an 866 number. Great. Call the number. It's an automated answer the last sentence of which is, "Sorry, there are no more support options," so I thought let me try again with chat. Got asked this question, "May I know how many wires are connected to the monitor?" I told him 2--power and the monitor. His response: please swap these wires around.

It only gets funny. He then asks me to swap the computer power cord with the monitor power cord. I could not convince him the connectors for both cords were different types (this went on for several exchanges--good job I was not wiring an electric plug!). Then I get, "I will send the system to the service center. Do you agree?" I then proceeded to ask if they had customer service manager. Response: "I am sorry, we don't have the privilege to access those information; however, I can escalate the call to my supervisor." I said great how do I do that? Response: "I will provide you the voice contact number to get further information."

So he gives me the same 866 numbers I called before that told me "there are no other support options". So I tell him this number is nothing more than an automated phone (you can't even leave message). Then he responds, "I am sorry, we don't have any other information regarding this issue. I am sorry for the inconvenience." Then he hung up. I am not making this up. It's way too funny to make up. I have the chat dialog saved!

If you are looking for a good laugh and you have few hundred dollars to spare, buy a Gateway and you'll get to experience Gateway service in short period of time. Then enjoy the laughter. Otherwise like me and lots of other people (check the reviews) find out I threw few hundred hard earned dollars. I did not do my research actually. I let a Fry's sales guy talk me out of HP into this--shame on me. I am of the opinion this Gateway junk is not worth repairs. The cost of shipping would be more. I bought a lemon.

I have owned a Gateway (now Acer owned) laptop for less than one year. Prior to six months of ownership, my first defect hard drive blew up. All data lost and I was told that Gateway had no offices in California to help me even though they infected my state with their faulty garbage. I was told that I would have to send it to Texas for a two-week turn around, after driving down to Gateway's corporate office in Irvine.

I had to pay Fry's to fix my computer for over $200.00 dollars on a system (less than six months old). The second defect was the CD rom/DVD stopped working. After ten phone calls and drops and two months, I was finally able to send in my old (faulty) CD rom and I received another CD rom that I was responsible for installing and I did. The third defect was when I tried to upgrade my Windows Vista to Windows 7 which was free according to my purchase (it included a free upcoming upgrade to windows 7). The fourth defect was once again, I was sent a windows 7 disk that did not work on my system.

After calling Gateway and receiving the most incompetent responses, finally after two months, I was transferred to the second level of customer service. They then agreed (I was right) and sent me the disks to upgrade my operating system to 64 bit. Because the problem was Gateway's, they said that the system was supposed to leave the warehouse with a 64 bit os but I had a 32 bit os! It was yet another quality control issue I had to deal with, so after two months of educating gateway's foreign employed customer service, I received 64 os upgrade and was able to use and complete the five-hour installation correcting my operating system to a 64 bit. I was then able to upgrade to the promised, Windows 7 free upgrade (only of course wiping out my system for a second time).

Now, still less than a year from my purchase, my laptop turns off for no apparent reason causing me to lose data, time and blonde hair color. I called Gateway's corporate office after this last bug in my laptop asking for my money back and they can throw their piece out the window for all I care. They were unhelpful. So, I am here stating my case. I intend to file a small claims courts and drag their asses out of sunny Texas to sunny California and rip them a new one.

My husband purchased a desktop computer from SNBC on May 4, 2008. He also purchased an extended warranty. The power supply went bad about 3 weeks ago, and I can't find anyone at Gateway to help. I have been told that the warranty is no longer valid. What are we supposed to do now to get someone to honor the warranty? I just got laid off, and I don't have the money to get the power supply fixed out of pocket.

Gateway: Caveat Emptor. I thought I would share my experience with Gateway support with members here. In June of 2009, I purchased a Gateway Series T laptop. By October, it had developed booting problems and by November it was just not booting beyond an error screen repeated ad infinitum, accompanied by shrill beeping sounds. I dutifully spent a day or two chatting with Gateway support. I came away from this so-called support very dissatisfied and with a strange feeling that the guys on the other side knew less than an average Joe about laptops. Eventually, they gave me their higher level support number and asked me to call there for assistance.

After a terrible 30-minute struggle with the robot that answers the phone there, I finally got it to recognize my serial number and not drop the call telling me it did not understand what I said or punched in! I felt elated as if I had just passed a terribly hard entrance exam. Then a chap who spoke a strange dialect of English took the call, and though dryly polite, did not convey much confidence or knowledge. His main task was to play a recording for me as to how to pack the laptop to send it in to the repair center.

The FedEx number I was given to send in the box was later rejected by FedEx, and in the interest of not losing another 30 minutes, I paid the shipping out of my own pocket. A few weeks later, the laptop came back, and right out of the box, it had the very same symptoms for which I had sent it in! Obviously, the boys at the repair center had nether repaired it nor did supervisor review and double check their accomplishment.

Suppressing my anger, I figured the chat guys, at the very least, would have a sympathetic ear and help me get expedited assistance. Wrong! They could not care less and asked me to do the very same thing I had done the last time. In other words, to call the same number and get tortured and rejected for an hour by the very same incompetent robot and later the customer service representative, which I dutifully did, all the while hiding my anger at the meager and mediocre post sales support Gateway offers us saps who fall for their products.

As the repair guys celebrated Christmas, Hanukkah, New year, etc., a whole month went by and I continued to not have my laptop. Finally, sometime after Valentine's day, I got my laptop back. Excited at the thought of actually getting some postponed work done, it had been 3 months plus since I first started to have troubles, I rushed to turn it on. The machine beeped for about a minute, but eventually booted. It updated some Windows files and then asked for a reboot. It never recovered from the reboot as it went back to displaying the very same symptoms for which I had sent it in! The repair guys had struck again. By now I figured Gateway did not have a very high standard for hiring service technicians!

Now 3 months plus had gone by, two attempts had been made, so again suppressing my extreme frustration, I went back to the chat, when it was suggested I do the same cycle again I gave up and wrote an email to support in hopes of getting someone who might actually help. As 15 emails later, all they do is give me a canned answer which in generic terms reads as follows:

"Thank you for contacting Gateway. I apologize for the inconvenience that you have experienced. We have verified your product serial number LXWBS0X00591100D742401 and it shows that your product is in warranty, software is out of warranty and serial number is registered. I understand that your booting issue still persists even after getting the unit serviced. I'm really sorry to inform you that because we do not sell direct, we are not able to submit a refund for your product. Please get the unit repaired from our Service Depot free of cost to resolve the issue. You can also contact our Voice Support at 866-539-3901 for further assistance in this regard. I sincerely hope that one of these options provides a resolution for this issue. Your Service Request ID is **."

The line that catches my attention is: "Since we do not sell directly, we can not give refunds" (and by extension exchanges as I have asked them to at least exchange it. Obviously, I am not keen on sending this back again for another 40-day stint at their lab, only to get it back a third time as it went in un-repaired! I have asked them to exchange it since they are incapable of repairing it, yet they dodge the issue, and a few times they have promised a higher level support contact which they later negate!

Basically, they are playing with me, neither able to repair my laptop in two tries spanning 3 months, nor letting me talk to anyone with any type of authority. Just chatting or corresponding with guys in a faraway land, or battling it out with their robots! I feel I was swindled by Gateway and now I am being stonewalled by them with no recourse or access of any kind to anyone who can actually give me a satisfactory settlement for my several hundreds of wasted dollars. I have not had the use of my laptop since November 2009. (Today is February 25, 2010 and still the same problem persists.) Caveat Emptor!\

I bought a computer (2/6/10) from a retailer with a manufacturer warranty for 90 days for software support and 1 year for hardware support. This is standard with computer manufacturers. However, this company does not provide any support. They listen to you and provide no support whatsoever. All you hear is, "Sorry, sir, this is a software issue and you have to call Acer support and pay $120/hour to get help." Here is a typical answer to any question you ask: "I am really sorry, the issue you have described is not covered under our scope of support, and we are not experts with the software issues, so please consider contacting with Answers By Gateway. They are handling the software issues. They are the experts with the software issues. They will help you for solving this issue. Please consider contacting Answers by Gateway for fee based support over the phone at 800-237-6483."

To make sure that the clients have to pay them after purchase, they provide the computer with an operating system (Windows 7) stripped of all the drivers and complementary software so that the customers will face problems and be trapped with difficulties and has to use their service for pay. I knew that because of my experience with computers (more than 30 years). In the past 14 days, I wasted at least 4 days trying to find solutions for problems that should have not shown up had they provided an integrated software as HP does. I bought another computer from HP a month ago and there were no problems with it whatsoever. They also deny us the service we were supposed to get and force us to pay for services that should have not been needed have they not used their devious ways to create problems for us in the first place.

My son is in the Air Force and received deployment papers to leave for Afghanistan in January 4, 2010. I purchased a Gateway laptop for him to take with him so he had something to do in the 4 day travel and while deployed. When he finally was allowed to call me, on January 9th, he said that his adapter would not recharge the battery on his laptop and was very upset about it. I immediately called Gateway service the next day and could not get them to understand that his computer worked fine but the adapter would not charge.

For 3 days I went back and forth with them, wanting them to just send him a new one. They said they would not. They had to have the bad adapter before sending a new one. I was mad and stressed for my son. I had purchased a Gateway 4 months before and had the same laptop, so I sent my adapter to my son so he could use his brand new laptop. He in turn took the time and money to send me his bad one. I called Gateway back and told them I had his bad one and wanted to get a replacement asap for I was without my laptop now. They said they had to put a hold on a credit card before they would send me one and I had to send back the bad adapter.

Plus, they would not send me a whole new adapter, they were just sending the adapter part and I was to keep the plug part for the one that comes. How do they know that the problem is not in the plug? Here it is, February 18, 2010, I still have no adapter and a hold is on my Credit card. I understand the business side of this, however, I just purchased 2 laptops from them and they were not willing to get one to me asap for my son. Who is over in a war zone, fighting for their freedom. I am just really upset that not only was my son without his for 3 weeks, but that it's 6 weeks later and I still without an adapter. Please Help. This is just wrong.

In Feb. 2009, I bought a Gateway Laptop. In April I returned the laptop because it stopped working and a hard drive was replaced at the store. In June 2009, the hard drive burned out again and was replaced using the warranty. Then in Oct. 2009, the hard drive burned out and was replaced. Then in Jan. 2010, again the hard drive burned out and was replaced.

Now the warranty has expired and I have a time bomb of a laptop that I'm waiting to burn out again as it's acting out again. I have contacted the customer service number and after being on hold numerous times, I was transferred again. Each time, I was on hold at least 5-10 minutes. Each time, the person was surprised I was on the line. After numerous requests to speak to a supervisor, I was transferred and that person hung up on me when I kept requesting to speak to a supervisor.

I called Best Buy and was told that my computer doesn't qualify for the lemon law, even though I was told in Oct. 2009 that if it broke down one more time, it would be replaced. All four times it was the hard drive that burned out. The last time, they replaced a lid or something as well as the hard drive. And they are saying it was broken by us, even though their paperwork shows that it was turned in to Best Buy in good condition and no damage noted. I run a music business and the computer was to run music programs which I have yet been able to do because I can't depend on it. I've have lost numerous of hours of work and music that will never be replaced the first two times.

I opened a ticket for my Gateway laptop having issues with the battery not charging. I've asked the issue to get escalated because I was not getting the assistance needed. I have not heard back for 3 days now. My warranty is ready to expire in March. I can not unplug the laptop and move it to a different room. There is no battery power left on this.

I bought a Gateway MX-6431 and had it sent back to Gateway 5+ times and was told that if it was sent back over 5 times, it would be replaced with a new one. But I found out later it wasn't a new one, it was a refurbished one that only lasted a couple of weeks with no warranty and now it does not work at all. I thought they lived up to their name but all they are is a bunch of thieves. I'm disabled and can't afford to get a new one like they can. I told them that and they didn't care. Thanks for the junk buy American.

I have written to Gateway in TX and CA, I have numerous emails from myself to them, and them to me. I purchased a Gateway laptop for $982.98 in August 2007 for college. Needless to say, the computer stopped working and I had to jump through hoops to send it myself back to Gateway for repairs under warranty. I received it back, only to have it stop working within 2 days. I phoned Gateway and was still under warranty. Again, I have to jump through hoops to mail it back to them for repair under warranty. Weeks went by, I called and nothing. They don't know what is wrong, they can't get parts and they refused to send a refund or replacement for this new computer.

After waiting with no information and plenty of emails from me to them, I have plenty of copies of paperwork and correspondence between myself and Gateway. After waiting about 2 months with no answers and not getting a replacement or a refund, I was forced to purchase another laptop for my daughter for college. Another $1,000.00 just like that. Finally, Gateway decides to try and ship broken computer back to me. I refused, wanting a refund or exchange no deal. They are even bold enough to say that no one has ever gotten to anyone in upper management to resolve these types of issues. In the end, I learned that Gateway has not been able to get parts due to the Hurricane in TX. Again, I was not aware of any of this.

Gateway called me and told me that they destroyed my computer. I asked for a refund or a new computer, they basically told me it was my loss. I am furious today and I continue to find ways to get to Gateway, how the law allows such a company to fraud consumers and take advantage of them amazes me. Can no one stand up to Gateway and get results? I am a single parent of two children, both in college, and I myself attend college to better myself. We all work, but that doesn't mean that we want to be scammed out of our money.

It is a shame to consumers that such a company exists and nothing is done to them. I have even filed a complaint with the BBB who unfortunately explained to me that because they are not a member, they do not have to resolve any claims. They do have a dispute resolution paragraph in their paperwork, but good luck getting a hold of them. National Arbitration Forum.

Gateway computers have poor quality, and they have poor customer service and poor warranty service. And I have the proof. Recently, I purchased an NV52 s/n lxwc30x005919b1b8f2200 Gateway computer, and another member of our house purchased the same model at Best Buy in Clarksville, Tn. After a couple, the other NV52 would not make a DVD restore disk, and it failed. So we returned it to get another one which was also an NV 52. All went well for about 4 months.

Then we started seeing screws laying around on the floor here and there. They were small and black on our white carpet. They were easy to see. I looked under my laptop and noticed two or three screws are gone. Then more came out, and then the other NV52 which is owned by my mother-in-law also lost its screws along the front.

Later, her Gateway NV52 totally lost power and would not turn on at all. I then called customer support and was connected to a Mid-Eastern sounding female with whom I spent 60% of my time asking her to repeat her self. It was horrible. I spent an hour just trying to make a connection to her. Bad customer service. They then told us we will have to send it in to Texas and we will be without it for at least 7 to ten days.

It's been two weeks so far. So now my gateway NV52 has started acting up. My mute light on the touchpad will not light up, and now, my battery only holds a charge for about 45 minutes and gets real hot. I refused to contact customer support again, because they truly had given me a huge headache. So I used the online chat--much, much better, except they told me to do a restore and upload a new bios. It didn't work. Actually, my battery died while trying to type this once already. So it looks as if I will have to send this one to Texas to join up with our other NV52.

So here it is. I bought 2 NV52 laptops--Laptop #1 and Laptop #2. Laptop #2 failed and had to be replaced after 2 days of service, and now we have Laptop 3. Screws fell out of Laptop 1 and 3. Laptop 3 failed and is now in Texas. Laptop 1 battery is not holding charge and saying "consider replacing battery" and it's only 6 months old. Laptop 1 will have to be sent to Texas for who knows long to be repaired as well.

5. What is Gateway going to do to convince me that they truly stand behind their product and regret that we bought two of their products and soon will not have use of either one of them due to poor quality?

Warning: this letter and their reply will be sent to every computer blog spot and every copy pasted on every vendor website and submitted to every site that rates the Gateway product.

I am fed up! I will give them three days to reply. If I hear nothing in 36 hours, then I will post this saying Gateway refused to reply. I'm stupid for buying a Gateway product, and Best Buy is stupid for selling them. I will never purchase anything else there again.

I have had to send a Gateway laptop for repairs 3 times, twice for the same problem (CPU not turning on) in 2 weeks. The power cord has had to be replaced twice so far. You are responsible for a box and shipping expense (UPS or FedEx). Now, I am sending it for repairs again. Broken keyboard keys and flickering display. Their customer support is out of India. Never again will I buy a Gateway. Stay away.

In 2/09, I bought a Gateway laptop from Best Buy; I also bought the extended warranty. A month later, the laptop broke. Best Buy sent it to Gateway for repair, because it was under the warranty by the manufacturer. I was informed it was the power supply, even though the Best Buy Geek Squad said it was the hard drive.

In 6/09, the hard drive burned out again. This time, the hard drive was replaced by Best Buy Geek Squad, because it was now under the extended warranty. My son and I talked to Best Buy regarding our concerns and what to do to prevent further hard drives being burned out. We were told that it would be unusual for the hard drive to burn out again.

On 10/09, the laptop's hard drive burned out again and was replaced. Once again, Brad and I spoke to Best Buy who gave us the number for Gateway. Best Buy also told us that if the computer broke the fourth time it would be replaced, because it would considered a lemon. We were also advised to buy a cool pad because the laptop might be overheating and burning out, which we did.

On 1/4/09, the laptop did the same thing again, and we took it to Best Buy. The extended warranty is good until 1/31/10, and we were told that we will have to pay $299 to get the laptop fixed if it burns out again. We were also told that there is no lemon law and were advised to call Gateway.

On 1/5/09, I called Gateway and spoke to Daniel GWSI995 who, after a while, transferred me to Usha GWSI578 who said she would be able to better help me. I spoke to Usha for an hour. She said that the manufacturer warranty was expired, and I had no right to complain. She also said that Best Buy is not authorized to work on Gateway computers, about which I called Best Buy and was told that it was not correct. I was also told that there was no record that Gateway had ever had this laptop at their company.

Best Buy sent the laptop to them, and last time I spoke to Gateway in 10/09, the agent found it on record and told me it was the power supply that went bad. Geek Squad told Brad and my self that it was the hard drive. I asked to speak to a supervisor, and she put me on hold. When she returned she said that her supervisor said that I could have Gateway look at the computer for $199, and they could fix it if I paid for parts and labor. I asked to speak to the supervisor, and she put me on hold again. She returned and said that her supervisor repeated what she said.

I informed her that I am contacting an attorney, and I requested the contact person in the company along with address. She gave me her name again, I reminded her that she was giving me her name and if I had to take this to court she would be named. I asked her if she wanted that or if she could give me the name of the contact person. She put me on hold and returned after about ten minutes. She refused to give me a name of a contact.

She then transferred me to someone who refused to give me his name but said that he was second-level help. He asked me about my concerns, and I started to tell him. But he hung up on me. Warranty will expire in weeks, and I have an unusable laptop,

On Sunday the 27th of December I ordered a Gateway FHD2401 24inch monitor from Newegg.com, when I received it this morning, December 30th, I was shocked to find a dead pixel on the screen of my brand new monitor. I contacted newegg and they refused to replace it with a new one; they told me their policy states that a minimum of 8 pixels need to be dead for the monitor to be eligible for a replacement. I then proceeded to contact Gateway Inc. for the manufacturers warranty on the item. They proceeded to tell me to ship it to their factory for warranty, but that I would have to pay the shipping. This is unacceptable, for I have already payed $179.00 for this monitor, and refuse to pay another $30+ shipping to get it fixed when I barely got an hours use out of it.

I have an older system which i need to purchase a recovery disk. Since my machine was purchased September 2006 i can no longer purchase one. I emailed them. call them they want to charge me before i talk to them. what ever happened to customer service

You cannot find theses peoples address? The only way an out of warranty useer can communicate it by e-mail, where you get and endless loop of the same measured non responsive response? You never hear twice from the same person. Even the corporate Office, answeres with 1000 Prompts. It is a beaytiful exercise in how not to be customer responsive? 2 Laptops with Black Screens.

Purchased Gateway XHD3000 30" LCD monitor on 11/12/2008. Company provides 1-year warranty. Exactly 1 year, 2 weeks, 6 days after purchase, the monitor develops a display artifact that interferes with normal operation of the display. Contacted customer service. They, at first, state that the monitor is within warranty and only need verification of purchase. After receiving a copy of my receipt, the company refuses warranty service and will not let me speak with anyone in person. No option for repair (even at my cost) is given. All local repair facilities refuse to handle the problem in my monitor.

We purchased a computer from Gateway in 2005. Within 6 months the motherboard went bad. They replaced it. Now it has gone bad for a second time. They are saying since I am out of warranty tough luck. I believe I had a lemon to begin with. Very very poor customer service. I have three Gateways and will be replacing each with another product as they fail.

I had a problem with my sound on the laptop. I paid $129.99 to speak to a rep for 90 min. The computer was 3 years old & had no warranty left. The first tech was condescending & cocky, but I continued to get resolution. he installed the sound driver I downloaded from a link a rep from the Chat screen sent me. The link had no instructions, so the rep had to get it & install it. I had sound.

The next day my conputer was freezing up. I had 57 min left, so I called back. Got another rep who told me it was the Explorer 8 I had & uninstalled it back to explorer7. we hung up cause it took a while. I had no computer conncection after that. I called back. Several \attempts made to resolve this problem & it came down to my Operating system had to be restored. I was upset as I had no problem with the Internet originally. I had no cd to restore it & would lose my files. They told me to get a cd from gateway.com & would have to pay for it. call back after I receive it in a few days!

I was upset & called back later to s/w a sprvsr. He told me the charges stay & his techs did nothing wrong? I told him I will go further as I have no computer & pd $129.99 for this. I called back & asked to s/w sprvsr again. i was refused by the rep & sprvsr. I was hung up on. I called corporate office & got the same "flip" attitude from the highest level of supervisors. I was told the refund was not valid.

I asked for another sprvsr & was told he was the highest level? he had no answers to anything & refused names I reqsted. I asked who the Pesident was & he told me "Richie". I asked for a last name & he said he had no answers. I asked why not. He said hi din't have it. I asked if he knew it & he sadi I could get my info on the internet. I told him I had no computer & that's one of the reasins I was calling to complain. He said sorry & that's all the info he had.

I asked for another supervisor to call me back. he said he would have someone like him calling back with the same info {lack of}. I was told one would call back w/in 48 hrs. never got a call.

Resolution Sought: I want my computer fixed free of charge & want my refund of $129.99. I want a complaint filed about the horrible service from every level of the Gateway employees. Date Problem Started: 11/21/2009. The computer no longer works at all. The Operating System was restored after all the work done by the techs.

We bought our computer in July of 2009. For the past 3 months it has just shut off without warning. In the past 3 weeks it has been happening a lot more frequently. A little over a week ago it was shutting off and we couldn't get it to turn back on. We run a business with this computer so we have all of our customer's info on there and also every invoice that has what we are owed by our customers and a lot more information that we have for our business. I called Gateway since the computer is practically brand new and told them there was something wrong with it. They told me I needed to get all of my data off of the computer so they could wipe the computer and start new. I couldn't even get the computer to stay on long enough to get my data off of it. I called Gateway back again and they tell me that I need to pay someone to get the data off. I wasn't happy about that because it's almost brand new and I've alreay paid enough to have a new computer.

I didn't feel it was right that I had to put money out on anything and it should be warranty coverage. So I take the computer in the a local repair shop. They luckily got all of the data off of the computer and discovered that the motherboard was faulty. They called Gateway and was told that the customer needs to pay for the shipping to & from their facility and also the labor is the customer's responsibility. I think this is ridiculous!!! We have already spent more on this computer than we wanted to and now I have to keep putting money out on a brand new computer. I've called them and expressed how upset I am about this issue and they told me that they have policies and that it wouldn't do me any good to talk to a supervisor because they aren't going to help me any more than the rep is. I find it very hard to believe that they can't be held responsible for the problems I am having with this "brand new" computer. If someone could please help me with this problem it would be greatly appreciated. I don't know where else to turn. Thank you for your time.

Back to the problem...due to a lack of instruction I failed to burn the drivers to disk when I did the startup disk. I called them and they sent me (for a fee) a set of startup disks. They were the wrong disks and they sent me a replacement set.

Just yesterday I needed to do a system recovery and apparently I threw away the good disks and kept the bad.....long story short I contacted them....or tried to. Now I have had my hp computer for over 5 years and it also had a year of free telephone support....and free email and online chat support for as long as I have the computer, so I tried the online chat at Gateway (now owned by Acer, I understand). I was told that my computer was out of warranty and I cannot use that service. Then I tried email support and was told the same thing. They were gracious enough to give me a phone number where I can place orders and chat with them for only %2.95 per minute. I looked online at their website and there is no way to place an order without calling and paying for the priviledge of ordering. I contacted Best Buy to see what their terms for a trade-in are and, as I thought, it is worthless now with or without support.

Well I just got my notebook back worse then the way i send it to them. They broke the back moder and its missing an extra key. When all i send it for weas just 2 missing keys. I got off the phone with the repair center and they are telling me that the damage was done by fedex. The modem is broken accoring to them. Now I'am left out with out a computer.

I have an Emachine computer that is out of warranty. I am updating it to a Windows7 operating system from Vista. Gateway has the drivers available but will only provide them if you purchased your machine after May, 2009. Every other manufacturer I can find makes the updated drivers available even for out of warranty machines. Gateway just abandons their past owners.

Purchased a Gateway PC 02/21/09. Sometime around June 2009 it began to just completely "die" without warning it would completely go blank, until one day it would not even turn on anymore. I called Best Buy where I had purchase it and they basically told me since I did not purchase their extended warrany, They were out of the picture and I had to deal directly with Gateway. So that's what I did, now the torture begins.

MY first call to gate way took about a hour of my time, just trying to get a person on the line, their automated message, diconnects you and has you putting in all kinds of numbers that do not work, then when I finally got a person on the line, to add to the frustration, I could even understand them, because they are from another part of the world, so it took another 30 minutes just to understand what they were saying to me. They told me to send back the computer at my expense ($50.00), they refused to pay the shipping.

I got it back about 2 weeks later. Plugged it in, and low and behold, 2 days went by and the computer began to do the exact same thing just "dying" completely going blank as if the plug was suddenly pulled. So I had to call them again, same fiasco on the phone again. This time they told me to send it back again, when I complained about the cost of shipping they offered to pay it, but there was a catch I had only 48 hours to get it to FedEx or they shipping authorization would be cancelled. Take time off work to go to FedEx. Got the computer back again in about 2 weeks, now all my files gone and were back to basics left on computer. I use this for business and my boys use it for school. Now its October 14. Plugged it in and guess what!!!! This time only 2 hours went by and it started to do the exact same thing, absolutely nothing was fixed!!!

So I called again, same fiasco on the phone. They told me to send it back again, when I protested and told them I wanted my money back or a brand new computer, they said they cannot do either, they gave me a file # and told me I had to call back and give that number and talk to a higher level of support, I asked for a direct or another number to get through to someone and I was told their is no other number. I did not call back nor am I going to, I realize by now their is no point in this nonsense. So I write here and now and will take different steps to get my money back or a new computer.

I had purchased a Gateway Computer from Best Buy on 11/28/2008. In the past year I have had the computer repaird several times (4x as of now). For the repairs I have brought the computer back to Best Buy (repairs are done through Geek Squad. Best Buy has informed me that Geek Squad is an authorized repair center for Gateway) on 4/23/2009 they replaced the motherboard. on 8/1/2009 they replaced a keyboard cover, hard drive, 2GB RAM stick. on 8/26/2009 they replaced the motherboard, middle cover, & battery. on 10/16/2009 they replaced the motherboard and optical drive.

The motherboard keeps going bad which appears to be causing other issues to malfunction. Geek Squad has continued to replace the motherboard and return the computer to me. I asked Geek Squad about replacing the computer with a more dependable one and they informed that Gateway would have to make the decision. I contacted Gateway and they told me that they could not do anything because the computer had not been sent to Gateway. They told me that "Gateway" techs are more knowledgable in the repairs of Gateway products then the place that Best Buy uses. They explained that in order for them to do anything that they "Gateway" would have to have seen the computer at least twice.

Gateway asked if the computer is currently malfunctioning and I explained that it is not because it had just repaired by Geek Squad, but the history of the computer shows that there is deffinitly a potential problem with it. Gateway told me that I would have to wait for the computer to malfunction again and that I would need to send it directly to Gateway when it does. Again it was reiteratesd to me that Geek Squad is not Gateway and therfor Gateway could not honor the reopairs done by Geek Squad.

Gateway had also explained again that in order for them to scrap out the computer they would have to see it at leasty twice for the same repairs. I explained that my warranty expires in just over 1 month and that repaiors usually take 3 - 4 weeks. The warranty would expire in just over a month and by the time they see the computer twice my warranty would have expired and then Gateway could tell me that there is nothing they could do about it because the warranty is expired.

I contacted Best Buy (Geek Squad) again and they confirmed that they are an authorized Gateway repair facility and that Gateway knows about the repairs because Gateway paid for the repairs each time the computer had been sent for repairs.

My complaint is that there is obviously something wrong with this computer. I has been repaired 4 times and has proven to not be a dependable computer. My 1 year factory warranty expires on 11/28/2009, and when the computer malfunctions after that I will be responsable for the $199.99 Plus shipping and handling for the repairs (as long as parts are available). I had express this concern to Gateway customer service and they told me there is nothing they can do about this issue because they "Gateway" have not had the computer in there posession.

When I asked Gateway for the number to their corporate office they told me they do not have that information available. they then instructed me to look up the corporate office online and I would be able to get the address. When I looked it up online I found the address but not the phone number. If I send a letter of complaint regarding my concern I will not have any way of knowing if they receive the letter. If i do know that they received the letter I would not be able to contact anyone to confirm is if the matter is being looked into or if the letter gets thrown out in the trash.

(I do have a online conversation that I had with Gateway saved. I can send a copy of this conversation if requested)

I had a gateway M-1626 laptop that was 13 months old, its cost 999.00. I went and called 1-800-229-1103 for tech help. It cost 199.00 and i was on the phone with a tech that told me what to do and when i did the computer stop working.. and he hurried and told me it was my hardrive, I want them to replace this computer that there tech crashed by lack of knowledge. the issue no# was 1544891. When i called customer service they said there was no such number. I will be happy to give further information if need.

I purchased a Gateway FX540 in April 2008. Withing a few days of owning the computer the first problem happened with the power supply going bad. Had to wait days for a tech to come to the house and fix it. But I understand things can happen. Within a few months my computer kept getting a blue screen and then would not boot.

Called Gateway and did everything they said to do and nothing worked so I had to pay to send my computer to them for repairs. Got the computer back weeks later and was told they had to replace the hard drive. Now again I had to send out the computer for hard drive issues.

This is the worse computer I have ever owned and very unreliable. I spent over $2000 dollars for this machine that has been broken down more times than I can count. I have the extended warranty and still feel as if gateway could care less in taking care of a customers issues with there machine.

They refuse to give me a refund and as I type this my computer has been at their repair facility for almost 2 weeks now and I have still not heard from them regarding what the problem is and when I'll get my machine back. System Information: Serial Number : 1102100585. Description : GATEWAY FX SERIES. Warranty End Date : 04/18/2011 00:00:00

As most families do we rely on our computer to do everything like banking, paying bills and so forth. And now for the 3rd time in just over a year I am without the computer I paid thousands of dollars for. I demand a refund.

I didn't call their technical support about it until mid to the end of July (because of a family emergency). When I did start to call it would be a couple of times a week; sometimes daily). They would have me do different things to get it back to where I could use it. Then I started to complain that I'm doing the same thing all of the time and I know how to get it back up and running, but the bottom line was that this should not be happening with a new computer.

Finally they had me send it in at my expense. Supposedly it was fixed but when I received it back the end of August of this year, the same thing happened...it still crashes...every time I leave it on for any length of time. I tried calling the technical support phone number several times the day after I received it back and I couldn't get through. I would just receive a message that I should go online and email my concern to their customer service.
At that point I used my cell phone to call instead of my landline...and guess what? I got through. However, they just put me through the same steps to get the computer back up after it crashes.
I've done those steps so many times I could do them in my sleep. The point is, this should not be happening with a new computer.
I don't have the time or energy to keep calling to complain. Besides that, now they have my cell phone number so I probably won't get through using that phone either.
I am very upset.
I did receive a letter with my computer when it was returned stating that

'All repair work is covered under our standard 90 day parts and labor warranty". It was dated 08/21/09.

I have had a Gateway Computer for almost 4 years, never called Customer Service before. My hard disk crashed and I needed a Recovery Disc. I contacted Gateway. You can not get to their order form for Recovery Disc unless you give your SN. My SN was not accepted because it wasn't 22 characters.

Gateway's site does not provide any telephone numbers or direct email addresses. You have to fill out a form on their site and hope someone gets back to you. That never happens, a human contact I mean. You get auto responses or bot replies. No matter how many times you try to tell them of your problem, you get these boilerplate responses. When finally you get so tired of this you search for a phone numeber, you end up in India with someone who doesn't understand what you are trying to tell them, I was told to call Microsoft!!!!!

The last email response I got was the same as the first email response I got.

I will NEVER purchase a Gateway again and I still have no recovery disc.

I called the repair center at the number listed above to get information on how to file a compliant for the Gateway M-2626U laptop PC that I purchased via HSN in 12/2008. I explained to the rep that I have sent this laptop to the repair center twice, 03/2009 and 09/2009 in which the hard drive had to be replaced and the mainboard. I just received my laptop back in mid September 2009 and now the battery does not hold a charge and the computer does not shut down. I shut my computer down at night and the next day the computer is still in log off mode. Also I charge my computer all day and when I disconnect the charger, the battery is not charge and the computer shuts off. The rep offered to replace the battery. The computer is still under warranty until 12/2009 but I have spent $80 to send this laptop to be repaired twice. I am spending extra money sending this laptop to be repaired instead of reaping the benefits of the purchase.

I bought a Gateway P-7811FX Gaming laptop in August 2008. I started experiencing system hang-ups while playing video games not very long after. I sent the laptop in for tech support four times. They even replaced the motherboard once but I am experiencing the same issues now. I filed a BBB complaint and Gateway contacted me but eventually they said they couldn't find any hardware failure and there was nothing they could do.

my daughter purchased a gateway m2404u laptop computer through hsn, recently after attempting to connect a printer to the computer she found out that the computer will not work with any known brand of printr on the market, all of these printers work on other printers. after contacting gateway and spending over three hundred dollars on gateway tech support it was decided that they couldnt fix the problem on the phone and on line so they wanted the computer sent to texas for repair,

while it was there they eplaced the mother or main board and returned the computer to my daughter, she soon found out that the computer was in the same state as when it was sent to gateway, no printer operation. for this gateway charged her two hundred dollars for something that was supposed to be still under warrenty, hsn where she got the computer says that it is gateways responsibility to honor the warrenty and will do nothing in the matter.

since the return of the nonworking computer my daughter has spent nearly a month trying to get gateway to honor the warrenty and replace the computer as they obviously dont know what the proplem is with it. gateway has for thier part passed muy daughter of from one service tech to another, sort of sounds like they are trtying to run the warrenty time out, it ends the first of october,

one thech trold my daughter that he felt that they, gateway owed her a new computer, however the senior tech at gateway today told my daughter that they were done with this deal, live with what you got we are going to do nothing more on this, this was an eight hundred and fifty dollar purchase and is at the moment still in warrenty

gateway is obligated to rectify this problem but refuses to do so. we have exhausted all avenues of discourse with them, our only recouse left is an official complaint. eight hundred fifty dollaras for computer, three hundred dollars for gateway tech support that didnt work, two hundred dollars for a new mainboard at the repair facility and it didnt work, over two hundred dollars in phone bills th the service techs at gateway, and last but nut least my daughter is nearly a nervous wreck trying to atttend her college clases and resolve this mess

My husband purchased me a gateway computer on 10-15-2008. Within 30 days of owning the system, the monitor coloring was all messed up then, the hard drive fried. I tried to take it back to the POP Best Buy who informed me it was over 15 days so all that could be done was to have it sent out for repair which could take up to a 4-6 week period for each piece. I was not happy in the least as no one wanted to stand behind this product whether it was the store that carried the products of the manufacturer. I took the system home talked to my husband told him what they said and set the computer aside as some family medical issues arose, figureing they where not going to do much anyway.

When I did take the system in for repair I was told after the full 6 weeks that it was a manufacturer defect with the hard drive and that i had to get recovery disk....taken aback by this I asked why it took 6 weeks to figure that out & why if the system had just been with Gateway to be repaired........ was it not repaired at that time as IT HAD NOTHING TO DO WITH MY USAGE and was the companies defect. They said Gateway wants you to buy the disks to recover it....Ummmm buy disks? Why do I need to buy disks as THIS WAS NO FAULT OF MINE...? Apparently for those of you who do not know Gateway will not release the disks to companies that carry their product as they are afraid they will make copies and basiclly steal the 22.00 disks from the multi billion dollar company.

So again I leave the store without my computer, go home tell my husband. He tells me to call GATEWAY and ask them to send the disks. After being run around on the phone with GATEWAYS automated service then bounced between MULITPLE OPERATORS telling me i am connected to the wrong department, i finally reach a lovely gentlemen (who's no offense intented) but spoke very poor english and could not be understood, told us that we had to have BEST BUY call them to request the disks or we have to purchase them. Hmmmmmmmmm well if we didn't break the computer and it was not our fault why should we have to purchase something to repair your defect. Apparently those where our only options.

So we called Best Buy and informed them. They said GATEWAY WOULD NOT RELEASE THE SOFTWARE TO THEM. OK so if you haven't noticed we are running in a vicious circle her with neither company wanting to take responsibility, apparently Gateway thinks it was my fault my husband picked a defective computer off the shelf. So please bare in mind we are at almost 4 months into the proccess of trying to get this repaired. So now we are getting calls from BEST BUY TELLING US THEY WANT THE SYSTEM PICKED UP....HELLO ANYONE HOME I WANT IT FIXED FIRST!!!!!!!!! Ok at this point i tell my husband I am done he can deal with them. He calls the numbers supplied by Best Buy for GATEWAY again.. he get the same run around, wrong departments, transfers, then and swith another lovely hard to understand gentlemen with poor english....after a 45 minute runaround telling him they will not release the disks without the 22.00 fee because anyone who owns a computer knows you are somehow suppose to make recovery disks. Apparently we are in the 2% of the population who doewn't know.

Long and short of it after arguing we should not have to pay for disks as this was no fault of ours and reiterating MANUFACTURE DEFECT TO THE LOVELY GENTLEMEN my husband says he wants this over and gives him hs credit card information not once, not, twice, but has to repeat it 3 times. THe gentlemen informs my husband the disks will be here in 3-8 buisness days. We wait 3 weeks NO DISKS SHOW UP. So now agravated even more I call back get the usual automated run around then get the personal runaround of wrong department so forth and so on. I get another fine speaking gentlemen who informs me he has no record of the disks being shipped or the order.

At this point i will admit I am slightly furrious and demand a supervisor. He tries to offer me other options and i rather loudly repeatedly demand a supervisor. After 5 minutes of me repeatedly demanding a supervisor he transfers me. After several minutes on hold a "NICE" gentlemen named James get's on the phone and informs me that no order was placed for the disks! I said you have got to be kidding me, what do you think my husband was supplying his credit card number to the gentlemen we talked to 3 weeks ago for? I told him to check the conversation and the notes and explain why on god great green earthwe would hand over our credit card information for if not to purchase the disk, that first of all we should not have to buy. He repeated he has no record of the numbers. I told him if he did not have the record who & what where his emplyees doing with our credit card information. Did he think we just randomly call companies and give out our credit information to whoever happens to answer.

He kindly informed me "we have no proof we supplied the information as he has no record of it" I inturn said are you calling me & my husband a liar? his response was "you and your husband could very well possibly be liars" now this, THIS sent me over the edge. How dare he! This was suppose to be a supervisor to deal with complaints not insult & belittle customers. As the conversation went on with his condesending comments which i had informed him I repeat verbatum to my husband...he actually had the nerve to say "he was sure I would color the truth to my husband" at this point I had enough. I asked for his supervisor. DEMANDED a supervisor he told me there was no one higher than him and refused to give me any further information on who i could contact. I again told him there had to be someone above him he said NO and told me to have agood day and hung up. This to me is appauling and dispicable behavior for a company to condone. Still I have no computer, been given the run around and myself & husband insulted.

I purchased a Gateway LX-4710 desktop and it died within 15 minutes of setting it up. There was a soft pop and the screen went black and no input was recognized. On booting, I get one beep and the blue power light pulses slowly on and off. It doesn't get far enough into the boot sequence to enable any of the input devices or the disk drive.

Since then, I have had 3 "Live Chats" with their service reps with no satisfaction. They have sent me URLs to access with a computer that I have repeatedly stated would not boot up. They have also sent me Restore CDs for a computer that won't run them. The reps are so intent on completing some checklist so that they can clear the call that they don't listen to what you are telling them. I know they are working a checklist because I get the same questions in all of my "chats" with them.

Since the last download didn't work (No surprise since my computer won't boot!), I'm trapped into a 4th call which I have no hopes for. I delayed opening the computer for over 30 days (setting up my new home office)so the retailer is under no obligation to help me. I paid over $500 for the computer which is half of my monthly Social Security income (my only income at this time). I cannot just walk away from this problem because I need a computer to hunt for employment.

I spoke with the manager of Office Max (Where I bought it) and he said it was a lemon and Gateway should replace it. The last straw was when the Corp. Customer Care, Francis, hung up on me. I called back and spoke with a parallel worker in her dept. named Patsy whom was very nice, but was still unalble to offer any help with my computer. I have been without a computer 3 times, at two weeks at a time. I bought a computer to use, not to be sent through the mail every two months.

They could barely speak and understand english and their email support was worse; she has since had to replace the oem hd and now has issues of support on other items in the pc - such as the 15 in 1 card reader, etc. and they can't seem to read and get her any info that she requires. So if you can avoid it - don't buy a Gateway PC.

Brand New Gateway Laptop Computer model ID5821u Did not work straight out of the box. Tech Support was no help but offered "Free" repair if item shipped to them. This IS my FIRST and LAST time dealing with Gateway Computer. Substandard product and poor support. Buyer BE WARE.

My Gateway laptop has been gone for repair more times than I can count. Finally, they replaced it with a refurbished unit. The refurbished unit has now become defective and Gateway says that I must pay for the repair even though I still have over a year on my full warranty. They say that because it is a software issue I am responsible. I did nothing to affect the software. I should not have to pay for the repair on a refurbished unit.

Tech support has been very unhelpful. Last night they guided me to wipe out the computer, returning it ti its original setting, telling me that within 45 minutes it would be fine. After a whole night, it is not fine, it is stuck at some Boot menu and now tech support says it is my responsibility to repair it. Tech support gave me a wrong number to some apparently non-existing customer service.

I am very unhappy with Gateway. I paid full price for a replacement refurbished unit and now they say I have to pay to repair it?

I sent in my unit 4 times and the 3rd time they caused damages to it, then they revoked my warranty and would not fix what they damaged. A month later they reinstated my warranty pickup my unit and returned it with more damages.

Mind you they had my unit 4 months out of the 10 that I have owned it.

I called and spoke with the highest supervisor, Timothy, and he stated that damages done by gateway are not warrantied and that they are sorry.

I requested that they send me a replacement unit, as they promised, and he stated that that would not be an option and that the problems with my unit, that they created, damaged unit, distorted pixels, and damaged USB ports, was not going to be fixed.

But if I would like to send it in to be looked at now for the 5th time he would set that up.

In the end nothing was done my unit is ruined and I got screwed!

I purchased a Gateway laptop in March 2007 from office depot. In march 2009 1 week before the warranty was up the laptop would not turn on. After many time of trying to get in touch with gateway I finally got someone (Daniel) 2nd level support. I explained to him what was going on and he said to send it in for repair which I did March 13, 2009. I received the laptop about a week or so later.

After only 3-4 days of the laptop working with the screen fading in and out it turned off. this time it didn't turn on again. I called gateway which is now Acer, explained the problem they said to sent it back to them again. They now have had the computer for about 2 weeks, they send it back but it still has the problem sometimes it stays on then sometimes it will turn off in the middle of doing a spread sheet or just being on line.

It just turned off again this week 08/3/2009 the problem now is that you can not get in touch with gateway (acer) because the automated system as for serial number and it does not recognize it because warranty is over, but if you would like to call there support team at $59.99 for 30min or $129.99 for 90min or you can call them for 15 incidents for $199.99 they call help. I feel these prices for support is outrageous.

How can a company do this.I feel that there has been previous problems with these laptops and why it had to be repaired 2 different times and it still does not work. I feel what ever repair they may have made never corrected the problem to begin with. Please help me with this problem. I lost all my save items on the computer it wiped everything off. My work documents & spread sheets for work were all lost. It is very time consuming to replace everything one by one.

I bought a wacom tablet from gateway. These computers do not work with flashplayer, and they do not list this in the product details. Now I have spent $1100 on a computer that will not do what i need it to do. When i cantacted gateway, tehy told me they would be happy to help me disable the tablet so that it would work with flash player IF i payed them more money. I filed a complaint, and was contacted by Philip in customer service who told me, too bad they don't deal with software issues and he doesn't need a flash player. --- So now I have an $1100 paperweight. They should list in the product details if their product does not work with standard software. Instead I got a lecture from some guy named philip about how there is so much software out there and how could they know. BUT THEY DO KNOW, the techs told me they would be happy to fix it if i paid them more money. They alredy knew about the problem.

Purchased laptop in Jan 08 and started having trouble with it six months later. Called customer service because I could not get it to turn on, or even get a charge. Wanted to send it in to them to have it fixed but the customer service rep wanted to do some trouble shooting first. It turned back on but few months later it started doing the same thing. Now its 5 months out of warranty and they will not help me when its the same problem that I called them for when it was under warranty. Seems like they try to get you buy until your warranty is up so you have to pay them more money. Pretty bad customer service.

i purchased a lcd monitor from tiger direct on 4/09. four months later the screen began to disappear on the right side. the warranty is for a year and covers parts and labor. after 6 attempts at getting a return authorization from gateway, i gave up. they refused to cooperate and kept asking me to jump through one hoop after another. bottom line, i have a bad monitor and am out the money.

for $720.00 with Vista, my understanding was that it would be eligable for Windows 7 upgrade. Since I puchased in March I am not eligable the program starts in July, according to Gateway. I am very angry, if i would have known that I would have waited till July to buy a new laptop.

My Gateway monitor quit working all of a sudden. I called Gateway and was told my monitor I bought brand new at BestBuy was a used model and I could only get support by paying them a huge fee. All I needed to know was whether to throw it away or if it could be fixed. I consider myself lucky I didn't buy a full gateway system and now have the knowledge to steer clear of this "company".

i just bought this gateway and went to register it with gateway and they said they did not make this mondle and seral number i got it from radio shack and they said it was a brand new computer as i paid enoght for it

I had purchased a Gateway Desktop computer, in July, 2006, from Office Depot store. The first year, I had a warranty for one year through the store. After that, I purchased a warranty, by phone, with Gateway, for two years, and, paid $139. It is now ready to expire, and, I wanted to renew the warranty. I have been trying to phone Gateway for two hours, and, never was able to speak to a live person. I have four phone numbers, to call them on, and, each time, an automated recording. I had to put in my serial number each time, then, I got a recording, telling me, that there was no warranty for my computer - with no explanation. A recording, again. It's only three years old, and, I never was told when I bought the two year warranty, in 2007, that I could not get a renewal, after that.

I went on their website, and, found another phone number, and, it put me through to a live person. But, in Sales. And, he hung up on me. I had to call back, again, and, the next person, informed me, that they weren't giving out any warranty renewals at this time. I asked him why, and he just repeated himself. Then, he told me, that my computer was too old. Now, my question, is, if I have to have something fixed on the computer, who do I call? I can't get through to anyone there, at Gateway, to even send my computer in to get it fixed. All because they won't renew the warranty? I will have to pay for anything, now, but, I can't even call them, to arrange for it to be fixed. It seems to me, that due to my computer being three years old, and,they won't renew my warranty, that they aren't even answering my phone calls. Therefore, I wouldn't be able to order anything, or have my computer ever fixed through them. I didn't have this problem, in 2007, when I purchased the warranty.

I would like to add, that a couple of times, when I called, to bypass the automated annoying voice, I didn't even give my serial number, and, gave as an option, that I was calling for something else. I still received a recording that my computer could not be renewed. Apparently, they recognized me, by my phone number.

i was sold a laptop with so many problems and contacted gateway so many times to count. i have a defective laptop and gateway will not do anything about it.they tell me do this and everytime i call its always the same and nothing gets done.

My son, who is in college out of state, bought a Gateway M1626 before starting college last year.

The machine has failed four times in one year. First the hard drive, then the battery charging cicuit on the mother board, then battery charging again - which they resolved over the phone, now the NIC card is bad. This problem started one day after the warranty expired and Gateway will only talk to you on a pay-as-you-go basis if it is out of warranty. My son just spent $1400 on a new Mac. Don't buy Gateway

I shipped my laptop to this address, given to me by one of youre customer reps. Shipped on Mon Oct. 27,2008, rec Fri. Oct. 31 2008, 9:20 am. The package was signed for by someone named V--. As of this date June 27,2009 I have not been able tofind out where my Laptop is. I have been getting little to no help from both UPS and gateway. I would like to have my laptop returned or replaced.

June 2009: After searching for just the right computer, I came across a Gateway 23 inch LCD Quad Core 640GB HDD 8GB RAM Desktop Computer + TV Tuner on HSN Item Number 464-801 for $999.90 plus $149.95 for 2 year protection plan and $35.00 shipping and handling for a total expense of $1184.85. I carefully watched the video posted on HSN for this product and deemed it exactly what I was looking for. The Commentator for HSN talks about having several at home and how easy it is to use all the features.

Having owned 3 Gateway computers (before the company was sold to an overseas corporation, something I found out after the purchase) it seemed believable. Joe Harrison, known as Gateway Joe, then comes in and talks about the ease of use, the features to include the 640GB HDD, LabelFlash DVD/CD Optical Drive, how great Gateway Support is and how you can plug in an old VCR (using the front RCA composite jacks) and convert your VCR tapes to DVD right now (having many old home VHS tapes this analog capture device sounded like a dream come true) and then he adds that a camcorder with this type of connection (RCA Composite) you can upload all this to your Gateway.

I anxiously awaited my dream machine so I could start converting my analog video's to digital DVD's. The Gateway LX 6810-01 arrived a few days later by UPS. I eagerly went over the documentation provided in printed form as well as on line yet absolutely nothing was listed for converting my analog VHS tapes to DVD, much less how the LabelFlash worked or even readme files for a How To on the majority of programs on the system...IF you could even locate the program itself as was the case with LabelFlash.

I contacted Customer Service (remember now, I purchased the extended warranty) and was told they had absolutely nothing about how to utilize the analog converter as touted on the HSN promo and to add insult to injury, they insisted that I call a number they provided to get this information but advised me, it is a fee based service $2.95 per minute or $50.00 for a half hour. Obviously by now I was a bit put out, a $1,100+ computer HSN touted as user friendly and having great support, has no documentation and to get answers (which HSN did not have) I have to pay even more money? Email inquiries (6) yield the same response each time when requesting documentation as to How To..pay to get the answer. Didn't I do that already?

Then I checked the actual hard drive to find it actually has a 600GB hard drive (14.65GB EISA/581.52MB NTFS) as shows on the manage my system display onboard the Gateway computer. Looking for confirmation I used Everest Home program to verify which showed again it was a 600GB hard drive but reflected 15005MB EISA/(a 2MB buffer zone)/580,465MB NTFS, again, 600GB and NOT 640GB as advertised and as it appears on the box the system came in. How did Gateway explain that? It is merely a conversion error on how they calculate hard drive capacities and how they are read my other systems...uh...say what again?

I asked Gateway to send me or refer me to the How TO for these programs....again referred to the Fee Based number. Asked Gateway to send me an additional hard drive of at least 40GB to make the system, as advertised, but they keep insisting in spite of what readings I am getting, THEY rate it at 640GB. I made HSN aware of all of these factors and though they still have the video on site for others to bit on, and indicated that the information posted is from their Gateway supplier, they did say that they would advise their panel of the problems and re-ststed they have a 30 day return policy.

While it would simple to option for this, at 60, I am a bit hard nosed and expect to get what I pay for and if a product is advertised as having capabilities, then as a buyer the How To should be available FREE and documentation available. Customer Service is basics at best; obviously not US based and most certainly not hands on computer literate!

I can't get thru to Gateway by telephone. Their automated system keeps telling to contact MPC which doesn't exist. Gateway responses to my emails to technical support tell me that it is not their responsibility and to contact MPC which doesn't exist. Somebody has got to be covering the warranty on this product but I can't find out who. Please advise.

How would Gateway feel if I purchased a bunch of new computers then I filed chapter 11 and did not pay them for any of the equipment received. I bet they would look for means to get help. What can I do at this point? I have been robbed and I guess I have no rights to do anything about it, but never deal with Gateway again.

I have received unbelievably terrible support from Gateway (one phone line doesn't work, the other directs you to the one that doesn't work) and I am extremely upset overall with the quality of the computer that I paid 2,178.08 for. Gateway contacted me today and said "I have checked with the serial number and found that you have an account which is now supported by MPC. As per our policy we are not able to provide support for MPC customer". They never told me this and why would this void a warranty? They are not even offering to fix my computer, or even replace it. Please help with the situation.

Resolution Sought: Ideally I would like a new replacement computer, but Gateway's quality is so bad that I would like a full reimbursement. Also, I need to access files off of my broken computer, so I would like Gateway to pay for the repair I need for the computer.

My husband and I purchased a DX4200-09 on 12-31-2009 for a business we are planning to open up this coming fall. We have used this computer, at the most, 3 hours a week because when we are at my business we are normally working on drywall ad setting things up. Exactly 5 months later, on 5-31-2009 the computer died. It will not turn on, the light will flash and every couple of times it will beep. I have made numerous calls to Gateway about the problem and they just keep telling me to unplug it and plug it back in and it will work. Upon researching the beeps on the internet I found out that it was the motherboard.

After numerous arguements with Gateway, they told me I could mail them the entire computer, to Texas, and they would look at it. The problem is that they want me to pay the postage, on a giant desktop computer, and insurance which will cost me 3 times what it would cost me to replace it myself.

This is the first, and the last Gateway I will ever purchase. I have 2 Hewlet Packards at home, one 9 years and the other 5 years, and I have never had a problem with them. Upon researching on the internet and talking to other people, I have found that the people who have mailed their computers in have had the same problems with it once returned and ended up paying more than buying a new one from the start.

My husband uses this computer to make his schedules for work, he is a supervisor for a security company and being that it is for my business, which the peek season is from Aug. to Dec. I don't have the time to play games with these people.

In Feburary 2009 I spent approximately $1,200.00 on a new Gateway after three weeks the power supply went down and it was returned to Fry's. Fry's replaced the Gateway with another new Gateway.

Gateway #2 after a short time was connected and online, first problem with #2 the DVD drive was making noise, after the issues with the first Gateway, I decided to leave it be until it went out.

Today it is June 07, 2009 and since I brought the Gateway #2 home it has had the following issues.

4. No start up

Gateway #2 has been reported to Gateway Tech support, and those idiots are more combative over the phone than anything, and not very willing to help.

I finally got a Recovery disk set from them and reinstalled Windows (NIGHTMARE) Vista. Gateway #2 worked for a little while but still had the noisy DVD drive.

Yesterday after a failure at start up I went to the Windows website with the issues, Windows stated that the memory should be checked out, that was done without issue. Windows also stated that the hard drive should be checked and to set the system up for automatic/instant fix, that was done, and when rebooted the system initally showed a black screen with the tool bar looking like it was from Windows 98 with only the trash can displayed on the upper left screen.

Uppon rebooting the hard drive check continued and then showed that it was deleting currupt files, alot of currupt files.

Uppon completion of this task, I attempted to restart Gateway #2, everything looked normal but when the system asked for my password I entered it and it denied loading of personal settings and logged off, it has done this repeatedly. I am going to to attempt to take this expensive paperweight back to Fry's today.

This is the last time I will ever own a Gateway, never again.

I bought a Gateway GT5662 desktop computer, January 2008. I recently had to reboot the computer where my entire hard drive was erased. When this happened it also erased my Windows Vista which I paid for when I bought the computer. Gateway is telling me that I need to purchase the Windows Vista disc again. I paid for it already, it should have been part of the original computer. They want me to pay for something twice which is ridiculous. They also say that since my computer is no longer under warranty it's non of their concern. I need that Widows Vista disc to make my computer work.

i purchased a laptop on 3-03-09 the Md series from office max a gateway model and i purchased the extended warranty the max assurance. it is 5-28-09 just two months later and my ac adapter has a shortage and my multimedia lights on volume touch panel has went out and i was told when i first bought the computer that my extended warranty would cover any damages whether accidental or power surge and even if i just did not like the color that i would receive a new computer, of course i found out that the last part was not true although this is what was said by the sales associate.

I too my computer back to office max and they told me that they could not give me a new computer although i was told that i would be able to at the time of purchase. the manager told me that had to contact office max by phone, so i called the number at the bottom of my receipt and they told me my max assurance warranty does not go into affect yet until my manufacturer warranty is up after the first year and that office max can give me gateway number and email a complaint against that store and sales associate

i called gateway and after telling the situation over and over witch they cannot understand me and i cannot understand them. they first said no way i can't get a replaced computer even though i have their warranty witch is two months old. i also have extended warranty but i can send in my computer at my expense. are you crazy or what? no way i would ever do that

i asked to speak with an English speaking person, English being their first language due to our poor communication in understanding one another. i was poorly told no like that existed i then informed them that i as a customer had the right to be able to communicate with the company in order to resolve my problem. YOU CANNOT SELL A SERVICE THAT YOU CANNOT PROVIDE

after still not being connected with someone i could understand i hung up and called max assurance. the first rep informed me of that i was under gateway warranty and that i had to talk to them. i requested to speak with a general board member or a way to contact them, she put me on hold and her supervisor got on the phone and after telling her what i request she told me that they (max assurance) does cover what i needed done in the first year warranty and they will pay for the sending to one of their repair center not gateway and it takes 7-14 days and in 3 days i will receive a new ac adapter and send the old one with the computer, and after three attempts if not fix under their warranty i will receive a new one. HOPEFULLY THIS THE TRUTH! GATEWAY NEEDS TO BE PUT OUT OF BUSINESS DUE TO THE NONE COMPLIANT CUSTOMER SERVICE!

I found an email address for MPC and the response from them was that they were not honoring the warranties as they were in bankruptcy. I emailed Gateway and they responded that they could not help me that I needed to contact MPC. I emailed them again advising that MPC was refusing to assist. Gateway responded that they needed permission from their "authorities" before proceeding. When I questioned what that meant they couldn't answer me. This computer was $1400+ plus an additional $300+ for the warranty.

I bought my laptop entering my freshmen year and since I tend to have bad luck with electronics I purchased a three year extended warranty.I spent over $1,400 on this computer, which is more then I spent on my first car. Recently, I have been have some trouble with it, like the sound is just completely gone and the other day it stopped taking a charge, so now it won't even turn on. I called the gateway customer service line to send it back to be fixed and the annoying computer operated system told me that my account had been sold to MPC CORP and gave me a new number to contact. Confused, I called the number only to find out that the line had been disconnected.

I went online to find a new number to call and the only thing I found was that MPC CORP filed chapter 7 bankruptcy and closed its doors. It then took me another two hours to get an actual human being on the phone and they told me there was nothing they could do for me. In the mean time I had emailed a tech and he emailed me back saying: I apologize for the inconvenience. As per our policy we are not authorized to provide support to MPC Customers.

The funny thing is I'm not an MPC customer, I bought the computer from gateway, so I'm a gateway customer. I'm not asking for anything i don't deserve. I paid for a three year warranty and all I want is it to be honored and for my computer to be fixed. Instead then tell me that they can't help me because I am being taken care of by MPC, yet MPC is no longer in business so I am stuck with a computer that doesn't work.

They don't know how to run a business and are a bunch of incompetent numskulls. I have already contacted the better business bureau and plan to get in touch with the attorney general of Massachusetts as well. What gateway is doing is illegal and unethical and they will not get away with it

Anyone reading this, I recomment NOT to purchase a Gateway product if you value customer service.

I bought a laptop from buy.com for my daughter to use in college and the computer screen went out in less than a year. The laptop looks brand new--no damage what so ever but Gateway customer service cannot find any of the serial numbers I can read on the bottom in their system and they refuse to let me go on to get my computer fixed until they can verify the serial number. They asked me to send them my receipt but I told them I only had an email reciept because I bought the laptop online. The email receipt doesn't have the serial number on it so again I run into a wall with the Gateway customer support. I even asked for a supervisor but went through the same issue over the serial number. I told them over and over, I just want to get this laptop fixed or an estimate on how much it will cost to get it fixed. I'm not worried about warranty--I just want someone to look at it and help me.

I contacted Gateway Support on several occasions on what I feel is a factory defect through online support on 4/27/2009 and through several emails and only response I would continually get is to purchase their support then send the unit in and pay for it to be fixed.

Recently I shut it down through the start menu and take it out to restaurant to look at travel my family was wanting to take soon. I put the laptop in my laptop bag and when I got to the restaurant and took it out I could not get the computer to come back on. I put it back in my laptop bag to look at it when I got home.

I tried a few attempts at getting it to turn on. Took battery out and just had power cord plugged in and tried turning it on. Tried just through the battery. Tried all the funtion keys, esc, ctrl alt del keys, power button several times. The next step my husband tried the online support through chat online and was basically told to buy phone service and send in to have it repaired (our cost).This was not acceptable as the laptop had factory defects.

After online attempts Monday morning I was putting it back in my laptop bag and heard a rattle sounded like when a penny is rolling around in something. I took the cover off the compartment where the memory sticks are and out fell not one but FIVE metal clips. Where they came from, what they held, what they were I have no clue. Its not acceptable that not even one or two but FIVE of these fell out. These metal clips floating around inside shorted things out and now my laptop is fried and unsuable. I dont even know if there is a way to retrieve the data on there.

I tried emails, online support chat and the same thing that I get everytime is buy their phone support and then I could send it in to have them repair it my cost. My warranty was only a year so as of February 2009 it expired. I understand that part of it all but since I never moved my laptop other than table to lap and back who knows how long these things were floating around inside. Somehow a sealed case (never been worked on, touched, seen inside) has FIVE clips that fall out of the memory compartment.

Obviously this is a factory defect as these clips were either not attached right or at all. I want Gateway to repair or replace this laptop because of these clips incorrectly or not at all put in. I cannot get anywhere with Gateway support to address this issue that is obviously a factory defect. I sent them also the pictures of my laptop and these five clips that fell out. I cannot get to my documents on my laptop which includes supporting a school JROTC unit documents on there. I cant use mylaptop at all so I am currently without it and losing faith in a product I trusted. I only get the canned answers from Gateway support and understand that too with all the calls they get but FIVE clips falling out of the compartment?!?!?!

I purchased a Gateway M285-E Laptop from Gateway about two years ago. I had purchased and extended warranty from Gateway for an extra $250. I had tried to get my computer fixed in October from MPC (who bought Gateway Business division) just to have it returned to me unrepaired. Dead laptop and out $250 for a worthless extended warranty

On April 10, 2006, I purchased,online a Gateway computer. As my husband is a system engineer, he customized the computer to be purchased, with specific hardware, add on's, etc. The entire purchase was handed via the internet. I received my new computer on April 19, 2006 and was completely satisfied with it. In May of 2006, I began receiving a pop up box upon log on on to my system telling me to purchase the extended warranty. This box included a count down feature informing me that I had "x" number of days to purchase the extended warranty (the computer came with a 90 day limited warranty) so, when I was down to about 20 days I tried to purchase a warranty via the box provided. I tried approximately 3 times without success.

Thus I contacted Gateway directly by phone and tried to purchase a warranty. I spoke with a very nice representative who told me that I already had a warranty. This person e-mailed me a link and there was a 3 year warranty for my comptuer. I was overjoyed and pleased over all with Gateway. In November of 2008, the charging pin on my computer beagn to losen and eventually I was unable to use my comouter at all. It would not charge and the connection was such that I couldn't even power up the computer, battery not withstanding.

In December of 2008, I called the service center, gave them my name, seriel number of my machine and described my problem. I was told I could send in my computer or have a $500.00 hold placed on my credit card, have the part sent ot me, a technician would repair the computer in my home, I would return the defective part and the hold wuld be removed from my credit card. Sounded great so I went with that option. When the part arrived it was the wrong part for my machine, the in home tecnician called Gateway, told them what part was needed etc. I was told that the part would arrive in about 5 days. Well I waited two weeks, called customer service and was told the part was on back order. As it was the holiday season I decided to wait until after the New Year and call again.

Long story short I called about every two weeks until March 9 2009, when I had the good fortune to reach a straight forward and honest CSR. This person told me that Gateway had been trying to find the part, as the comupter was already 3 years old the company who had made the original mother board was now out of business and they were trying to find replacements and having no luck. (I wish someone had told me that months ago) Anyway that person suggested that I send the computer to Texas, to their repair facility. I agreed and the CSR, (who was very nice and helpful) sent a shipping label. I packed my computer, the cord and extra key board (I was sent a new one as the old one had buttons which were coming loose) and sent it via Fed EX. After about a week I called and was told that the parts needed for additional repair were not yet in but should be soon. On April 24, 2009, I received a call stating that my computer was repaired and ready to be returned to me. I was overjoyed to say the least as I had by this time waited 5 months for this very event.

On Monday morning April 27, 2009 I received another call stating that I need to show proof of purchase?! After all of the calls back and forth now that the repair was done I need to show "proof of purchase" ? As it was all done via the internet I made copies of all of the e-mails for repair, purchase etc and forwarded them to Gateway. I later received a call from a CSR who indicated that her name was "Shonda"? who told me that my machine did not have a warranty and that I would have to pay $449.00. I told her that I knew the warranty had expired on April 19, 2009, but that I had been trying to resolve the problem since December 2008 to no avail.

At this point Shondra informed me that I never had a warranty. That apparently the serial numbers were mixed up and that at this point I had no recourse but to pay the repair fee. I tried, fruitlessly, to explain that I did have a warranty, and indicated that she had a copy of same with the information I faxed over. Ms Shondra, indicated that the warranty was not for my machine and that I should know that. I reiterated to this CSR what had happened with the purchase and so forth, at that time Ms Shondra told me that as my unit was "refurbished" I would not have been entitled to an extended warranty in any case. I disagreed telling her that the unit was not "refurbished" my husband had requested some specific features for the "new" item and that we had been billed for my new, custom machine. I was told by the CSR that the unit was refurbished and that it "says so on page 2 of your documentation. The part where it says 'you are entitled to a 90 day limited warranty'." I told her I was aware that most electronic products come with a limited warranty and that the customer has the option of purchasing an extended warranty prior to the expiration of the limited warranty.

Further, that no where in the information that I have does it mention that my unit was "refurbished". This CSR told me that the wording on page 2 implied that the unit was "refurbished" . At which time I mentioned that in all of my conversations, first with the CSR who sent me the warranty information or the subsequent CSRs no one until she, had said anything abut he unit be "refurbished". Additionally, my husband and I believed the unit to be "brand new" as he had requested certain customizations. Ms Shondra, told me that my options were to "pay the money or we will rip out the parts and send it back to you".

I contacted a local (408 number) Gateway representative, explaining my situation and was told by that person, who was also very nice and gave great customer service, that she could see where the confusion had arisen she apoligised for the misunderstanding, but still said that bottom line I must pay for the repairs or that my machine would be returned to me by close of business day today (4/28/09) with the repairs removed. That even though I was given the information by a CSR at Gateway that was incorrect, and that I had I known I did not have a warranty, I would have purchased one in a timely fashion, the time had passed to fix the warranty problem and I would either have to pay or have the computer returned in an unrepared state.

I now own a $1,000 computer that the computer company say's would be cheaper to toss away after two years. I am not happy. You got me once Gateway, however. I will make sure you never get any business in this great state of Ohio again! The mother board went out three times! Don't buy a gateway! Noting like standing by product!

I received my new laptop in Jan 07, my laptop started malfunctioning in Dec 08, Gateway informed me to send it in for repair to Temple Texas. I sent it in for repair on 31 Dec 08 and did not receive it back until 31 Jan 09. Upon receiving it back, i noticed that there was a new problem, the machince was running unstable. i called Gateway and informed them of the problem in which they said they would send me a disk to fix it myself and also told me that when they repaired the machine, they installed the wrong operating system.

I was furious because I use my laptop on a regular and i couldnt constantly be without it, but when the CD the technician sent was unworkable, Gateway informed me once again to send it back Apr 09. Gateway has it at this present time. Problem is is that I shouldnt have had to deal with this and at this point, they should have issued me a new computer because now I think I have system problems and my laptop will never be right. Sending this laptop back and forth out of town is not an option.

Parts went bad too soon and incompitent repair persons installing wrong materials that slowly damages the machine.

have computer i year old just out of warenity and already put 200.00 in repairs in it. i'm the only one who uses it. they ask for serial# found on bottom of computer. well it's wore off & without it they can't help me. my advice don't buy a gateway pc

I bought a laptop 12/12/06 and paid additional $228.40 for an extended 3 year warranty. The computer will not boot up so I called Gateway for service the automated phone & customer service email says the serial number for my laptop is part of sale to MPC an I must contact them for service. I have been give 877- which is always busy alkl times of day and night. They gave me website which does not work. I tried MOC on google and that also does not work.

All I want is service for my laptop that I paid for and if they don't want to provide the service then they need to provide a refund. I have contacted them several times to let them know that I have purchased 2 laptops and 2 computers and therefore a loyal customer to no avail I cannot even speak to a person. I am beyond frustrated and I let them know how I feel. It is fine if they sold the warranty but I should have been notified and there should be someone to service the warranty they sold to me the customer.

I have spent an enormous amount of time calling and emailing, meanwhile I am sitting here with a laptop on warranty that does not work. Gateway is making no effort to assist me they are just stating the divison is sold to MPC. The fact that there is no way to contact MPC doesnt seem to bother them at all. Is this how they treat customers that they charged claiming they provide a service when it is not true?

I bought a gateway mt3422 from best buy. this laptop worked for 1 month then the display went out on it. so I called gateway and they took it in for repair. then when I got it back the display still did not turn on. so it was sent back again. at this point it was at gateway 3 out of 4 months. Well I got it back. I used it for about 2 weeks then the display started flickering in and out again then once again it went out. I sent it back again. at this point I had to buy another computer because I was on my way to iraq.

when the computer was returned to me 2 weeks later it worked for about 15 minutes then the display would scramble. so I called and they said to reinstall the drives. well needless to say I decided that I would just not use it so much and send it to them. they replaced the whole motherboard then sent it back to me and at this point I had about a month left on the warranty. well it lasted for almost a month then it did the same thing.

when I contacted gateway I got the run around and told to pay to have someone tell me what to do. KNOWINGLY that I could not fix the problem because their was obviously something majorly wrong with the computer. since their was no warranty anymore I was told that I had to buy a new motherboard. So in the basics gateway rigged the machine to work temporarily til the warranty ran out then told me ohwell buy a new computer. not in those words. So now I have a 650 dollar door stump that is useless because a company as large as gateway could not properly fix my laptop and just drag it out til it wasnt their problem

I lost alot of money from this situation. Also because I was in iraq I had to spend more money to get a computer to talk to my family and friends. and until I got the computer I had to pay over 2 dollars a minute to use a phone all because gateway could not give me a reliable or fix the computer that I bought from them.

We bought a Gateway Laptop computer on December 24, 2007 and we started having problems with it on October 2008 we took it for repairs to BestBuy and they shipped to Gateway since it was still under warranty. It took about a month to get the laptop back, Gateway said they had replaced the motherboard, it didn't work when we got it home. We returned to BestBuy and they shipped it back to Gateway.

We got the laptop back and it was already past the warranty eligibility date, Gateway way said that it worked just fine and it did for that night. The next morning it turn off again and hasn't turned on since. My husband was to frustrated and said it was just a waste of time, so we didn't return it. If they didn't fix while it was under warranty why would they fix when it was out of warranty.

We wasted $500 on a laptop that was a Christmas gift for our children and it didn't even last them a year. Luckily we have HP laptop and old reliable HP desktop. We will never buy anything from Gateway again.

Purchased a Gateway M285E $1650.08 8/11/06 with total protection 3yr part/labor/NBDonsite/ADP/Tech and also paid extra for the 3yr replacement battery plan. The Computer will not turn on or charge. I was told it was probably the AC Adapter port. After two days on the phone with Gateway who said I was not giving them a correct serial number and could not find it in their system, I finaly got a hold of someone in sales who said that was an old serial number but could look it up in an old computer sytem. I am another one whose warranty was sold to MPC who filed chapter 11 and was told by Gateway there was nothing they could do.

My mother sold her retirement stock to purchase this for my daugther because it was a college requirement and I could not afford one. Not to mention the files and papers my daughter has on there that she can't get to now and will have to purchase another computer so she can keep up with her class work. I have read many, many similar complaint and would like to know if something could be done about this or if the courts will make someone honor these warranties.

My laptop's AC adapter stopped working, so using Gateway's Chat with Technical Support option I got a replacement. This was on February 16, 2009 Before I go on, here's a bit of information on my laptop and its AC adapter. Model: Gateway CX210X AC Adapter: Lite On 3 Prong 90W AC Adapter Now back to the problem. With the RMA request filled out, information completed, the chat (which was automated) stated 5-7 days for me to receive a new adapter. I did so about 2 weeks later AND it was the wrong charger. It had two prongs, was 65 watt, and didn't include the cord from the wall outlet to the AC adapter itself.

I called again, they said to use the cord I had, unfortunately the cord I had didn't fit, it was 3 prong versus the new one's two. So they went ahead and sent me a new cord, I wait another week and a half, I received it on March 16th, 2009. A month after I sent the request. In the meantime, to bide me over since I need the laptop for schoolwork, I bought a Targus AC adapter, costing me about $120. That one worked.

I go to class on Wednesday (the date of this writing) and go to charge my laptop with the new AC adapter, guess what? it doesn't work! So I go in and call Gateway after class.. I come into contact with regular customer service quite quickly (this is the only guy who I got the name and badge number, all the rest simply said it too quickly, Marlando, badge #GWTA298).

The guy figures out the problem (apparently the laptop had been improperly registered on the warranty and I had the wrong model listed), now to get the replacement, I got sent to second level tech support. Wait time? about an hour and a half. When I get my second replacment AC adapter, it'll probably have cost me a month and a half of time and about $120.

$120 for a AC adapter to bide me over (intended to refund, no longer possible, past 30 day return policy of Fry's Electronics)

over a month ago i sent my laptop to gateway for warranty repair. they stated it would be sent back within two to three weeks. I reached them via e-mail and was told that they were waiting on a back ordered item check back, and i did. They stated they e-mailed me we would be getting a new better computer but would not tell my why. last week contacted them again and was told it was being processed check back again in 5 days. they now have my daughters computer for 6 weeks now.

I purchased a Gateway computer from Home Shopping Network for my daughter at Christmas. From the moment she turned the unit on there was something wrong. We kept getting a blue screen that would come up saying hardware malfunction and freeze. This happens if you even slightly move the laptop. I called Gateway they walked me through a repair program on the computer which did not work. They wanted me to send the unit to them for repair. I asked for a new computer and was told that was not possible as they could fix the issue.

I called HSN and was told that they could only refund my money and not give me a new unit. So we sent the computer to Gateway. It came back saying they could not replicate the problem but the minute we tried to use it the same thing happened. This shipping was at my expense. So after several hours on the phone with Gateway and level 2 tech support they wanted me to send it back to them. They replaced the hard drive and sent it back. It did the same thing. After many more phone calls and setting for hours on hold waiting for Level 2 tech support and always having to repeat everything over and over and over they asked me to send it back. Every time I asked for a new unit and was denied stating they do not do that as they can fix them.

I was told only the top level techs would touch the computer the 3rd time. It came back and low and behold it does the same. The people at Gateway are rude and half cannot even hardly speak english or understand them. They are putting in a request to send me a REFURBISHED COMPUTER. I did not buy a refurbished computer, I bought a brand new 900 dollar computer. I am so MAD!!!!!!

Loss of time at work on the phone, many cell phone minutes used, hours of sitting on hold, and out $900 on a computer and $50 dollars to ship it to Gateway and we had to drive 75 miles to pick it up from a Fed Ex location the first time so gas money.

My wife and I purchased a gateway MX6124 labtop from Bestbuy back in December 2006 and we have had problems since then. Less than one month after purchase the LCD screen stopped working. We returned it to Best Buy and they wanted us to ship the item out to have to checked and repaired. I refused simply because was brand new and would take up to 2 weeks. After demanding a refund or a new laptop the manager gave in to a new laptop. Three months later the the mouse button stopped working. We returned it to Best Buy and ask them to repair it. Again they wanted to ship it off for two weeks and we refused once more. After speaking to another manager, he had one of the onsite techs repair the button. Several months later that battery would not charge.

My wife contacted Best Buy anf they shipped out a new power cable. I also filed a complaint with Gateway about the problems we were having. My wife was unable to use the laptop until we received the new power cable. It worked for about three weeks with no problems. Then once again, it the battery would not charge. We contacted Best Buy and they had no other choice but to ship it out to be checked and repaired. The problem turned out to be a faulty power connect on the inside of the laptop. Everything worked ok until the mouse pad started started to give us problems.

Then the left LCD hinge also broke off. We found an endless list of hinge problems online that angry Gateway customers have reported. We contacted Best Buy with told me to contact Gateway. Gateway told we had to pay over $400 to have the computer checked and repaired because it was no longer under warranty. The Gateway tech support persons were very arrogant and showed little concern about all the problems we have had with their product. I asked for a phone number to contact consumer service and/or the corporate office and the person said that no numbers existed. Now were are stuck with a broke laptop that we spend over $1200 for and have had nothing but problems.

We are afraid to ship it to Gateway and pay the required $400+ We may end up having more problems in the future. Now were are stuck with a broke laptop that we spend over $1200 for and have had nothing but problems.

I purchased 2 computers from Gateway in 2002. With the sale came lifetime support of computers. I had my hard drive crash recently (not knowing it) I called up gateway to find out they sold the customer support company to another sorce, so Gateway gave me a phone # to contact I called for a few days and it was always busy. So I finally called Gateway back and told them the phone # they gave me was always busy... the customer service person told .. well your not going to like what I have to tell you... the company we had doing the support just went out of business. But if you would like we could help you if you want to purchase time from us to help fix your problem, I explained that the computer had a life time support plan when I purchased the computer... sorry she said.

So I had to buy time from Gateway support to have them help me find out that my hard drive had indeed crashed. The program I purchased was $129.99 I would like my money remembursed to me due to not honorin the life time support I purchased when I received the computer I bought.

i purchased an emachine desktop model t5082 less than 2 years ago. there are 6 usb ports and only one of them is working. the one that is working has my internet service plugged in to it, so i guess when that port dies i will really be in trouble. right now i can not plug in a printer, camera, anything. i have worked for the same company for 4 years and work from home. they require that my computer meet specific requirements, which this one did less than 2 years ago when i purched it new from the office depot store. less than 2 years later, now it does not.

i contacted them and they gave no help for my problem. i want everyone to know how poor of quality these computers are before they buy so they don't go through the frustration and interference with work i have had.

my job depends on the usb ports in my computer. it makes me look bad when i have outages and repairs that should not have to be made on a system this new. if you look at all the usb problems this company has had surely there is something they can correct. they are sending product out the door that has no business being purchased by consumers and we are being fleeced!

Ive been fighting with Gateway for almost a year now on the same issue where my laptop just shuts off and stops working they have replaced the motherboard supposedly 5 times saying that will fix the problem and never has I am now out of warranty and still have the same exact problem and they refuse to help me. I had a computer tech friend that used to work for Gateway look at it and he said that it is a malfunction in the onset of a switch in the motherboard and that there is a recall on the laptop because of it.

So if there is a recall on it how do I go about getting the problem handled when noone will help me for it being out of warranty? I have talked to a lawyer before I found out about the recall and wonder if I should go back to him and see if I have a case now. I am sick and tired of dealing with them and their rude and nasty attitudes on the phone. I have gone as far as finding a number for a coorperate office just so I would not have to talk to the customer support line anymore but I really do need help trying to go from here instead of being out $800 on a laptop thats not even 2 years old and I havent been able to use but maybe 3 months out of the whole time Ive owned it.

I had bought a lap top for my son who is in the navy. So I got me one so we could email. anyway I had a problem. The red light for battery would not go off. They sent me a new battery. I told them that was not the problem, the red light would not go off. I had a week before my warnty ran out. They would not fix it unless I paid for a new warnty. I am still making payments. I owe 900.dollars. It is is just a little more that one years old. And it will not come on. the on button has melted..

I am still paying for something that I told them it was something wrong with the power. I can not afford to have it worked on. Quess next time I will not use Gateway. Being a Navy Mom I need my computer. My son is fixing to deploy. Now I need to ge it fixed.

I have only had this computer for two years and it has died twice. Unfortunately, my computer is six months out of warranty, but I can't even get advice from Gateway without paying. I am seriously considering taking legal action. We need to get a group together and file a lawsuit. There are simply too many people that are having problems with their laptop computers for this to be ignored. My computer worked at 8 am this morning, and at 5pm, after shutting it down in the afternoon, I am getting nothin.

I do not have the money to purchase a new computer. I purchased this computer less than two years ago- there is absolutely no reason this computer should have stopped working twice.

A year ago I recieved my desktop from Gateway. I ordered it in November and received it in February. I also called Gateway last year to get customer support and the lady basically told me I didn't do what she said I had to do, and that I didn't know what I was doing. I tested the computer at the beginning of this year to see if I could fix what was wrong with it, come to find out the hard drive is failing, and that was the issue 3 months after I received my computer. My husband called Gateway today and not only was the customer service representative rude to us, the supervisor told us we had to pay more and get a new computer, and that they were not going to give any money back or reimburse us.

My warranty ran out and the lady on the phone at the beginning of this year told me it didn't run out but would soon. The lady today said our warranty ran out in November 2008. We are being lied to, and I'm sick of being run around and treated horribly by the people of Gateway. If I could get some kind of help, all I want is my money back which was almost 1,000 dollars. That's all I want and I'll be happy. But this is just ridiculous, and I'm terribly hurt that a company would even do this. I have memories in that computer, including a lot of money, that I'll never be able to get back because of their problems.

Not only have I spent so much money out of pocket, but at the same time, I've been frustrated and I've lost all of the things that are most important to me.

I have had a Gateway PC to totally quit. I called our personal computer tech. He concluded the only way to fix the computer was to have the System Recovery disk. Unfortunately I could not find that disk. I called so I could purchase another. I have spent about 6 hours today trying to no avail, It is absolutely impossible to talk to a human! The so called customer service line for Gateway is the biggest joke!! No matter what phone number you call or even try to use their live chat gets you absolutely NO WHERE!!!!!! I challenge any one to try to speak to a live human. I want to warn everyone I possibly can, DO NOT BUY A GATEWAY COMPUTER IF YOU EVER, EVER EXPECT TO GET ANY FORM OF CUSTOMER SERVICE. I know I won't!!!!!

I have to buy a new computer because Gateway has no customer service and does not care to.

I have a 3 year warranty on my Gateway laptop computer that I purchased in 12/13/06 and now my internal wireless card will not work. They've referred me to MPC Computer support as they sold my warranty or techinical service to them. They've gone into bankruptcy and will not communicate with me. I've paid Gateway for this service and I'm not being taken care of

This is a business computer and right now I can't connect to the internet to do my work.

I purchased a laptop for my son in December of 07 and it had a one year warranty. In October of 2008 the laptop went completely dead for no reason and we contacted Gateway and sent the computer to their technical department for repair. On 11/3/08 they sent it back and stated they had corrected the problem and that it was the AC adapter which was replaced by them. The computer kept shutting down for no reason and it was sent back to Gateway for a second time. On 12/9/08 it was once again sent back to us, this time stating that they concluded there was nothing wrong with the unit, and that it was working properly, that it needed a new battery which was not covered under the warranty.I then purchased a new battery for $80 only to put it into the laptop and receive the same results, the computer would not power up once again.

I once again sent the laptop back to Gateway for a third time on 12/26/08 and have been given the run around ever since.Every time I call I wait on an average of 30 minutes before even talking to someone only to get the same answer,call back in 7 days we are waiting for parts. Finally the last time I called them 2/18/09, they state that parts are still on back order and that they would not receive the parts til the end of the Month possibly even longer.

After speaking with a customer service represenative (Timothy W) at Corperate he offered me a used refurbished unit not even the same model as the one I purchased and stated to me to sell the new battery I had purchased to get my money back, now remember, Gateway told me I needed to purchase this battery and meanwhile that was not the case, it was just a defective computer which Gateway seems not to be able to repair.

My son goes to school and needs his laptop for school work (reports, etc. ) and should not be inconveinenced any longer, and should not have to accept a refurbished laptop and should not have to sell a battery that Gateway stated it needed, the least they could do is replace the purchased battery with another battery that fits the refurbished laptop. They cannot even tell me what model number or how many times the refurbished computer has been repaired and only warranty the unit for 90 days. I will never buy another product from Gateway. I hope somebody can help me resolve my situation.

I paid for a new battery $80 that was not needed, plus the inconveinece for my son to complete his schoolwork, and last but not least all my wasted time (4 Months) of long on hold phone calls and useless conversations with customer service reps and technicians and still nothing has been resolved, I still have no laptop and no resolution.

I have purchased several Gateway computers over the years. The last one was a model M685-E purchased 2-09-2007. Along with this computer, I purchased an EXTENDED WARRANTY. Gateway SOLD it's technical support services to a company named MPC. This company has gone into BANKRUPTCY. I complained to Gateway, the company that sold me the EXTENDED WARRANTY repeatedly, only to be told repeatedly: Contact MPC.

Gateway took my money, sold my contract toa company now out of business, and refuses to discuss the matter. I have sent Gateway several Customer Service e-mails only to receive return e-mails tell me to contact MPC. I paid Gateway for services that they refuse to supply. Their sale of aspects of their company benefits Gateway and I have paid Gateway for services not received.

I purchased a Gateway M-1622 Notebook computer Juned of 2008 from Radioshack. I was not going to buy it being that it was the only one they had left and was a demo model. Then they assured me that if anything went wrong it had a 1 year manufactors warranty and a 1 year demo warranty on it and it would be replaced or repaired(MY CHOICE) at no cost to me. So I went ahead and bought it($800.00). It worked fine for a couple of months and then started getting really hot.

So we purchased a dual laptop fan that it sits on to keep it cool. That does not work any longer. It gets so hot that it burns you through your clothes and you have to remove the computer from your lap. Now it is getting so hot that you can not touch it plus it is shutting off now and will not restart until it has completely cooled. We took the computer back to radioshack and was told that Gateway would replace it.

SO we called Gateway and was told that not only would they NOT REPLACE IT, but that we would have to pay for the shipping to get it repaired. Now I don't know where these people come from, but where I come from poor buisness like that results in that buisness closing it's doors. Word of mouth travels fast and being that I am a police officer and speak with people day in day out, please believe that I will spread the word. A nine month old computer that we will have to throw away says something for Gateway huh. DO NOT BUY THEIR JUNK!

I purchased a brand new laptop and after 2 days it stopped working. I had nothing but problems trying to get it fixed. They insist that even though it was a defect in their computer I had to pay for shipping. Trying to get them to pay for the shipping I had to deal with many nasty, rude customer service reps and supervisors. I sent it out at my expense. I had no choice due to the fact that I could not return it back to the store. Several weeks later I received it back. I opened the box and it would not turn on. I tried charging it and it would not charge. On the slip inside the box it said they replaced the main drive and it was in working condition.

I then called them back to see what the problem was now. They said it was the power cord and they would send me out a new one. The man that I spoke to said I would have it in 3-5 days. So 10 days later I still had not received the cord and called them back. The rep that I spoke to said that there was no record of a request for a new cord and that a credit card was needed to send one out so since I was never asked for one then one was never sent out. I am in the process now of sending it back out to now get it to turn on. I have never dealt with such a difficult and rude company.

As a consumer I feel that people have the right to know that once Gateway receives your money they can't be bothered with standing behind their product. Their customer service reps as well as their supervisors can not be bothered with helping at all. I spent many hundreds of dollars on this product and expected the company that made it to stand behind it. I am very disgusted with this company and would like for you to look into their business. They DO NOT help at all. I would like my aggravation and loss of money to help you to stop them from doing this to other people.

I have lost money and respect for Gateway. I will NEVER buy from this company again and will tell everyone I can not to purchase anything from them. I would like to have thought they respected and cared for those who purchased from them but I was greatly dissapointed!

I contacted Gateway warranty service by email on 1/29/09 because the warranty was about to run out and I needed a replacement part. On 1/30/09 I got the following response from (Luke P.): Thank you for contacting Gateway. Ill be happy to assist you. Your notebook is still under the warranty period. I can process a service request number for your notebook to repaired and replace keyboard.

On 2/7/09 I got the following email: Scott, I apologize for the inconvenience but I can no longer process the repair service. Just to inform you that your notebook warranty was already expired on jan. 31 2009. That is why I can longer process the replacement.

I contacted them before the warranty expired but they refuse to honor it.

My laptop stopped working, the power light turns on and the front wireless signal light comes on when I press the power button but nothing else happens, the screen does not turn on, the computer does not boot up and the fan does not even come on.

My warranty is void now that MPC is gone, which means I wasted my money and am now out of a computer.

I have a one year old Gateway, and while I don't have a complaint about the computer itself, I recalled some of the hassles I've had with Gateway tech support. My one-year warranty was up in January. But since only 6 months after I bought the computer, tech support hasn't found ANY of my issues as being supportable! Since T. Waitt sold out, the Gateway company has gone [bad]. Regrettably, I will not be buying any more Gateways, and this is my third one! You'd think they would want to keep loyal and repeat customers.

And the finance company they put me with is about the worst one I have ever had the misfortune to be with. I owed $1,000 when I bought the computer. I still owe $900, after paying $35 a month for a year! Late fees.

No damage to the computer. Lots of frustration trying to get answers, or tech support. I get better answers from my Vista for Dummies book, or friends. But it is sad that once, Gateway backed up their product. Now, they don't. Thank God I wasn't dumb enough to buy the 'extended warranty.

I purchased a Gateway desktop computer system from HSN. I recieved the computer and upon assemblying the computer noticed that I had not recieved the correct monitor. I was supposed to get a monitor that tilted from a horizontial position to a vertical position. Due to a incorrect assemblying of hardware had gotten the wrong monitor, so I called and notified them and they were supposed to send out the proper hardware package to fix this issue, no big deal.

The several days later I get a phone call saying that they were sending a letter explaining my options on what to do about the monitor that I had three choices. I could ship it back in the original box for replacement of the correct monitor, (that I found may not be able to be shipped until sometime in Dec. and this was Oct.) ship the entire computer back in its original packaging for a refund, or keep the current monitor for a credit. Of course I was limited to which option to choose has I had already gotten rid of the monitor packaging because they had originally said they were shipping the hardware to fix the problem.

Then comes the problem with the tower. I found the one of the USB ports was not properly installed in the back of the computer and nothing can be plugged into this port. Then I discovered that when playing movies on the computer, whether thru the drive or internet, it would shut down the monitor. So I again notified Gateway. I sent the tower out for repair and it took two weeks from the time it left my place of shipment until I recieved it back. I opened the box and found that not only had the port not been repair but that my computer had been damaged while they had it.

They noted during our conversation that they did not recieve it damaged and there was no signs of physical damage to the shipping container that they shipped it back in. So it had to be damaged while in their possesion. There is a dent in the back part of the computer, the drive door no longer opens, there is something rattling around inside when you tilt it from end to end, and the top has scratches other than where they taped the letter that states what they found. Now they want me to ship it back to them to try and let them get it right a third time.

The only thing they offered to do other than fix it was to pay for the shipping. Never even appologized for damaging it. I notified HSN of what was occuring and they unlike Gateway where very helpful. They are sending me labels for a replacement and were very sincere and sorry for what has been happening. The computer now has scratches to the top of it, a dent in the back of the panel, the drive door doesn't open, and something rattles inside now.

I bought a new laptop from Gateway in September of 2007. Six months later, the computer would not turn on. After countless hours with the tech support, I had to send the computer back. A week later, I had received it working. Great. Nine months after that, the computer quits charging. It will not recognize the AC port at all, running only on battery power. Their tech support was ridiculous. One genius told me to pull out the battery and then completely drain it.

when I asked him how will I charge it back up, he told me I should just get a new battery. Of course, the battery is not the problem, that is the only thing the computer is running on. The second tech person just told me that I need to buy a new AC port. The computer is 15 months old! I had my old Dell for 6 years before it had any trouble. This one breaks down twice in not even a year and a half. I will never buy another Gateway product for as long as I live.

I am now having to buy a new AC adapter for an almost new computer without anyone explaining to me what went wrong.

On December 28, 2007 I bought a notebook for my husbands business as he was entering a new system. I paid for the notebook total protection plan - 4 year part/labor/NBD onsite/4 year technical support w/ 4 year ADP. In November of 2008 my husband noticed the LCD screen getting loose. I have tried numerous times to get a hold of Gateway and have this taken care of but I cannot get to a live person unless it is for sales and then they will only forward me to MPC who finally emailed me back stating they would not be able to honor the warranties. The phone message I get states they are in the beginning stages of chapter 11..... I didn't buy the warranty from MPC I bought it from Gateway. Gateway is not in chapter 11 according to the sales reps I have spoken with. Why am I now no longer Gateways responsibility?

The computer has gotten worse and now the screen is barely hanging on which has damaged the wireless connection capability and therefore is unfunctional for the type of business it was bought for. I have spent endless hours trying to get a hold of Gateway and MPC and I have even tried to get to parts and order something I hope might remedy the problem but it is out of stock and I don't know if I should even try for fear the warranty wouldn't be valid but according to them it isn't anyway. I would appreciate any information you may have that might help me get this computer fixed and operating. In the meantime I am needing to research and buy another computer as soon as possible. I'm not looking at Gateways.

Like many others here, I'm being screwed by Gateway. I purchased my laptop for law school with the 4 year on-site warranty. They have sent technicians 6 times to repair various malfunctions. While that is a lot, I was never angry because they always came to me, and repaired it quickly.

Now it's broken again, and I'm told that they sold my warranty to MPC who then went bankrupt. My contract was with Gateway. Even if they assigned their rights and duties to MPC, they are still responsible to me. Why isn't there a class action filed on this. I'm happy to be a plaintiff. The result is, I have a $1700 paperweight on my credenza.

Purchased $2700 laptop 5/06. Between 5/06 and 6/2/07 approx 3-4 motherboards & defective screen replaced in my new comp with several Full System Recovery involved. During this time GW had the comp longer than I did & my purchased FULL 3 year warranty was dimishing. 6/7/07 I was sent a new? REFURBISHED unit, (I received someone elses defective, problem filled computer) 4/22/08 Motherboard was replaced due to lack of power to unit. 7/30/08 called GW with problems. Tech appt made for NEW MOTHERBOARD 8/5 TECH DIDN'T SHOW. Resched Tech 8/14 - TECH NO SHOW!

I called @ 12noon promised me a called back right away. No call - I CALLED @ 1pm. Rescheduled finally - new MOTHERBOARD & KEYBOARD. 9/30/08 - NO POWER to comp. Called Gateway - Gilbert in 2nd Level support insisted unit come back to GW. GW recvd comp 10/9/08 into @ Repair center. I Talked to Christine @ GW 10/10 - motherboard is backordered. 10/30 I talked to Roxanne @ GW - still waiting for motherboard can't give any other information. 10/30 after 1 hr on hold was transfered to escalating service dispatch and was told GW expected to receive part 10/31. 11/18 - Shavontee @ GW was EXTREMELY rude to me & stated to send a letter to Cust Serv in Tempo, TX if I don't like her answers. 11/18 - Sarah @ GW - waiting on motherboard but will extend my warranty. 1/7/09 Frank @ GW - to send new M-1622H comp. 1/22/09 Jeremy @ GW - comp TO be a REFURBISHED UNIT & should have 2 wks Resolution Sought: I WANT A NEW NEW COMPUTER, NEVER USED OR REGISTERED TO ANOTHER CUSTOMER. I DO NOT WANT A REFURBISHED COMPUTED AS I RECEIVED PREVIOUSLY WITH DIRE RESULTS!

Additional Information after Better Business Bureau complaint was submitted: 1/23/08 I received a call from WADE @ GW Corporate Office. Wade stated that he has gone over my issues and he noticed that I was getting a new? computer. He stated that was how they handle these type of issues and there is nothing else they are willing to do. After I reiterated to him that this was my WORK computer and my livelihood he just brushed me off and told me that this is the way Gateway handles these situations.

I AM SO DISGUSTED WITH GATEWAY AS A BUSINESS AND COMPUTER! TO DATE I DO NOT HAVE A COMPUTER. IT'S BEEN 5 MONTHS AND BOTH COMPUTERS (THE ORIGINALLY PURCHASE AND THE 1ST REPLACEMENT) HAS BEEN REPAIRED BY GATEWAY TECHICAL SERVICE 8 (EIGHT) TIMES!!! THIS IS THE 2ND REPLACEMENT - 2ND REFURBISHED THAT I WILL BE GETTING AND GATEWAY IS IGNORANT TO THE FACT THAT THEY HAVE HAD THE COMPUTER LONGER THAN I HAVE! IT HAS BEEN OUT OF COMMISSION TO ME FOR MONTHS AT A TIME SINCE PURCHASED!

On several occasions while speaking with the numerous GATEWAY Technical Service Reps and Customer Service Reps including WADE @ Corporate Office I have told them that that computer is my WORK computer. I rely on that computer as my LIVELYHOOD. I no longer have daily access to a computer and have not had work in 5 months now. GATEWAY does not care about this! They are not acting too quickly even when I state my situation!

09/17/2008, I purchased Gateway P-172X FX refurbished laptop from Gateway. It came with Gateway 90 day limited warranty. 09/22/2008, I received the laptop from Gateway. It was shipped directly from Gateway. But I found the screen of laptop was defective. So I contacted Gateway Customer Service. They wanted me send to Gateway warranty repair service. 09/23/2008, I sent the defective laptop to Gateway Warranty Service. I just had the laptop less than 24 hours. 09/26/2008, According to FedEx tracking website, Gateway received my defective laptop. Gateway had it for more than 2 months and never fixed it. Gateway claims they are still waitng for parts to fix it.

12/03/2008, I filed a Better Business Bureau complaint. 12/05/2008, Gateway Executive Response Team, Phillip called me and offered the full purchase price of refund. I accepted. And he asked me the proof of purchase. I sent the proof of purchase via fax. 12/09/2008, Gateway responded they received the proof of purchase and the process will begin. But I didnt receive my refund yet. I sent the letter to Phillip, Gateway Executive Response Team via fax two times(01/05/2009, 01/09/2009). I asked how long should I expect to wait to get my money. But Gateway never answered.

I could not believe a company would treat a customer this way. According to Gateway 90 day Limited Warranty Agreement, Gateway warrants that its Products will be free from defects in materials and workmanship for the Limited Warranty Period. Gateway had it for more than four months and never fixed it. I have been without my laptop since 09/23/2008. and today is 01/27/2009. It has been 4 months now. They absolutely do not care about their customers. Gateway didnt fix my laptop. Gateway didnt send the replacement laptop. Gateway didnt refund my money. Its all against Gateway 90 day Limited Warranty Agreement. Gateway did nothing.

We have a three year warranty, and now have a problem with the battery maintaining a charge. Called both Gateway and MPC and could get a hold of no one.

Need the computer repaired buthave no idea how to get it done.

Computer CPU would not start. Contacted customer support center for assitance. Spoke with Carlos who was walking me through steps for monitor. Told service rep. that the tower was the problem. Wanted me to ship at my own expense to fix. Item still under warranty (less than a year old). Ask to speak to manager. Manager refused to help other than ship a $500 unit with no answers to my questions and still had to pay out of pocket. Will not ship me part or advise to take to a service center. Item has valuble information on it and cannot access it to remove.

Loss of $500 retail unit. Out of pocket expense to fix for shipping and insurance. Will not let me speak to anyone above manager I spoke to because they do not speak to customers.

I purchased a MD7820u Laptop for $599.00 as advertised with 4gb of DDR3 memory and an ATI RAdeon HD3650 Graphics card. But actually the MD7820u ships with $GB DD2 memory and an Intel GM4500HD Graphics chip. Have contacted Gateway and they say that I need to deal with OfficeMax to resolve the issue. OfficeMax say they willnot except open box for return. Also would like to mention that this is not the only error the MD7822u, MD7826u, also report different specification. Lost $668.49 Office Max willnot return Item and GAteway ignores the issue.

I received a Gateway ML6232 laptop as a gift in December of 2007. It stopped charging in August of '08. I sent in in for repair under warranty in September. Got it back and it worked for about 2 months then started acting up again. It was useable and I didn't want to go through the hassle of returning it again. I should have. It completely failed again in December.

First the DVD drive stopped working then the jack burnt out again. I'm so annoyed. I called them today and of course they said there was nothing they could do to help me. I spoke to three levels of support but got the same answer. Through research, I found this is a common problem with this model. I filed a BBB complaint immediately. I'm out almost $400 in repairs, just under what I paid for it.

My laptop of 18 months just died the other day. According to my extended warranty I contacted Gateway and was told that all service is handled now by MPC Company. MPC is in chapter 11 bankruptcy proceedings and does not answer voice email or phone messages. Gateway washes their hands of the issues. 3000K

I purchsed a Gateway Computer for $1000.00 In December 07 for my daughter who needed it for school. The computer started acting up and I sent it to Gateway, they received it in October 08. I did not hear from them for 3 weeks so I called. I was told that they sold the company to Acer and the computer was shipped to another facility, and the parts are on back order and I should have the computer soon. I called today and was told that they are still on back order and they do not know when I will have the computer back.

I think this is absurd that it should take months to repair a computer. My daughter needs the computer for school and has had a hard time getting her assignments done. The fact they sold to Acer makes me very upset, I purchesed 3 computers from them for $2400.00 in December of 06 and all three do not work, I sent them to be repaired by Acer at least 3-4 times each within the first year! So I would never purchase a computer from them ever again, that is why I purchesed from Gateway and now am told they are Acer now!

I feel they should compensate me in some way for all this agravation! I still do not know when the compueter will be fixed and I am tired of the excuses. My daughter has been unable to do her school assignments without having to go to my office (40) miles away to complete them. She has all her information on the computer that she needs for school!

My Sons Gateway laptop-model P6831 burned its hardrive(Western Digital)within 9 months of its purchased.Attempts to have Gateways customer service(forget their telephone #'s they pass you arround to a chat site)advise on the warrenty, we had to take it to our local computer repair company(The Computer Shoppe in Harrisburg, the very best in service!!) as we needed to use the laptop to finish a science project for school in two days.

Once connected to their chat service, I was advised that they would not pay One Cent-beligerantly in anything that was not serviced by their(probably out serviced, repair facility).I cited their inflexibility, but was well represented by others in the area whom claimed to have the very same treatment!! I was not asking for renumeration on the hard drive or the hours it took to reconfigure, so that we could use it for a final in a science project..but wanted to see if they could perhaps maybe offer an extended warrenty or anything that would have compensated us, for the problems that we had to undertake ourselves. I thought that was resonable..but they steadfast held their policy.

I have since then filed a comsumer compliant with our Attorney General-Office Consumer Protection,and have begun to relay world wide, esp on the Western Digital hardrives)..problems others may experience with Gateway!

I contacted gateway online many different times, explaining to them that my Desktop computer does not work.(paid $2000) They send me a computer generated response telling me to try different things, which if I try to do I will void any warranty. I also contacted HSN customer service and spoke via email to a Robert H. (I purchased the Gateway from HSN). Robert did apologize for any inconvenience that I have experienced but still did not offer to refund my monies or replace my computer.

Because I am disabled, The computer is my life support. The physical damage is great, because it is causing me much stress, which only worsens my medical conditions. Economic damage, I have a family of five, my husband is unemployed and I have been selling some of our personal items just to survive. Especially around the holidays, so that I can afford to give my children a decent Christmas.

I have purchased two laptop computers from Gateway Corp. Along with my computers, I purchased expensive extended warranty protection plans from Gateway for these two computers (over $800 worth). Gateway sold the business of warranty repairs for my computers to a company called MPC Computers. When I call MPC for support, i get a message stating that they have filed for chapter 11 bankrupcy and then i get disconnected. I have emailed MPC and gotten email responses stating that they will not service my computer.

When I try to call Gateway and talk to a customer rep, I fail to get thru to a human being. I have tried umpteen ways to communicate with Gateway. When they (they being their computer answering system) recognize the seriel numbers of my computers that I'm calling about, they immediatly redirect me back to the MPS corporation. I was sucessfull at speaking with Gateway sales personell a few time, but when they find out I am calling about warranty issues, they all refuse to help me, and they refuse to give me direct contact information to a Gateway representative.

I paid Gateway over $800 for warranty service. Gateway is refusing to provide that warranty service. I wish to either have Gateway live up to it's agreement to provide warranty service on my computers, or I would like a full refund for the monies I was charged for said warranty coverage on my two computers.

This company has the worst customer service ever. Sent back a laptop in Oct for repairs and I have been strung along, lied to, and dismissed by many of their customer service representatives. I finally had to ask for the unit back to retrieve data that was on the computer and will now send it back again for the repairs. They had it for two months and never fixed it. I called the bbb and filed complaint with the attorney generals office.

I have wasted 20-30 hours of my time on this. My teens who use the computer for school work have had to scrampble to get assignments done elsewhere. And, we will probably have to buy a new computer because it will more than likely take another few months for them to repair the warranteed unit. I have incurred shipping costs and they have been so unpleasant to deal with I am constantly on edge emotionally when speaking with their reps because they are dishonnest and do not help remedy the situation at all.

Purchaced a Gateway laptop M-6750 new on sale at bestbuy after about a week had problems with it locking up took back they told me to reboot. solved problem BUT there was a rattling noise i had herd. two days lader comp locked up and would not go on - power up. took back to bestbuy they opened after i told them about the rattel in the case they pulled out 5 small mettel clips. They then told me they were having more problems reported about this model.

Took back home next day computer would not work took back showed bestbuy they told me to contact gate way and i did so they paid to send back for repair. when i recived it back and turned it on i could smell burning like oil smell computer would no turn on or power up. took back to bestbuy they opened it up to find a clip that was burned and the back of the panel was melted by a screw hole. send back to gateway for repair along with a letter that i wanted the comp. replacement of a better comp. then that pice of junk since they sent me back more than a week in my schudle for a project i was working on.

They sent the same computer back with scratches on the screen and scuffs on the outter shell. Sent a letter of complaint to ther HQ with no reply , told them that this modle comp. should be recalled because of a fire haserd . and its bad design all they ever did was to replace some of the burnt or bad components and pull out the clips

Lost time to complete project for a non-profit org. lost gas money running back to Bestbuy. Almost started a fire in my home and now the wife wont let me work with this gateway computer in my home for fear that somthing else could happen. Saved all of the paper work and have witness from bestbuy he said he would not testify in court but wrote a statement that the damage was caused by a short in there computer. Should have let it burn on fire then they would have listen to me.

Gateway replaced my laptop that was under warranty witha refurbished unti. Teh refurbished unit started shutting down on its own the first day I had it and did it constantly. After 2 weeks it went down completely and I got the blue screen of death. Gateway asked me to return it and I did Dec 5. I called today, Dec 19 and was tld tey haven't even looked it it. They had my last unit 2 months before sending me this refurbished unit so now I'm going on 3 months with no working lap top. When you call they say there is nothing we can do. They'll look at it when they can.

3 months with no computer, losing warranty time as well as time for paid services such as spyware/virus protection, etc.

I sent my computer in for repairs. The primary representative gave me the wrong address to send my system to because repairs are no longer made at the warehouse. I called customer service and spoke to the supervisor. He assured me that my system will be sent to the correct facility and taken care off. A week later I call again regarding the status of my repairs. I am once again told it is at the wrong facility. I once again speak to the supervisor and I am told the same. Frustrated that I am because I need my computer for school I contact gateway every two days, but still no progress was being made and I was told lies.

On December 17, 2008 I called and was transferred to a level two representative. The guy was very nasty with me and told me I can not speak to a supervisor. I explained I have on many occasions and he still refused. He gave me a first name with a last initial Daniel W. He refused to give me his serial number which a representative prior to him told me it was mandatory. The representative even refused to transfer me to another representative. He finally told me he would transfer me but just hung up the phone. I am frustrated because I am falling behind in school due to the absence of my laptop. It has now been almost a month.

Falling Behind in School. No longer wish to deal with company. Emotionally damaged by how I was treated as a customer.

I contacted gateway online telling them my six month old computer is shut down, does not work. They sent me a computer generated response telling me to try different things. I sent them another email, see below.

Dear Gateway, I must say that I am very disappointed with your company, because I thought that you would take care of your customers better and stand by your product. When I emailed you and told you that my 6-month-old computer is, very not working, you sent me an email of things to do to fix it. First of all I am not a computer tech., secondly I am disabled so I am unable to do the things that you ask, lastly because of my disability, the computer is my only way of being able to communicate with the outside world.

In addition, I was looking to purchase three laptops, one for myself and the other two for my daughters, and I was looking at the new Gateways. Now however, I am not, in fact I am now looking at DELL, which is what I am using to write you this letter. (My son let me use his DELL to write this letter). I want a tech. person to come fix my computer, or I want a BRAND NEW one the same model or better delivered to me before Christmas please.

I purchased a Gateway computer because that is what my school recommended. I am currently a student of the Art Institute of York, PA and my major is the Digital Arts. Out of the 16 months that I've been there, I've had numerous problems with my notebook...of all which have interfered with my education. For example, while learning web design, my computer shutdown and was no longer worked. I had to leave class and report to the IT office to get it repaired. Since then, it has been over a month....still hasn't been repaired because the IT dept. is waiting on a new motherboard.

Prior to that incident.....my computer broke down again and was returned to Gateway for repairs. Apparently it wasn't fixed properly because 3 weeks later is broke down again. In between repairs, I was scheduled to meet with clients to do some freelance work and had no computer to show my work. There were also two other times that my laptop needed repaired....the first time I started having problems was when my computer kept freezing up. The second time was when my screen looked cloudy (had a grayish spots). The school's IT dept. at my school took care of the first two problems.

As a result, with all the problems that I've had.....I am just so disappointed with the hardware and it has been the BIGGEST inconvience that I've ever experience with a product. I'm paying for an education and bought a Gateway computer to help me achieve in getting my degree....but it only created problems and now I have nothing to show clients my portfolio.

i bought a gateway laptop less then a year ago(brand new) from circiut cityand a month ago it crashed, i lost everything. sent it in for service through gateway, rcieved it back 9 days later and the same ay it crashed AGAIN!!! i send it back to gateway for service and the keeped it for 3 weeks i just got it back 3 days ago(dec 12-08) iIT IS STILL BROKE!!!! it crashed again i called them furious asking y they cant fix my computer??? and i would like a new 1 that i can count on(not to much to ask) they told me no that is not the policy! and to send it back for repairs.

i've talk to managment and they refuse to give me a new computer that works or my money back. i just want what i payed for, a computer that works. so i need help!! i use it for everything i have the origanal recite. i asked them how many times are we going to do this before they fix it right or replace it with a new computer!! HELP

i spent 100.00 on trying to recover my pictures and video, 10.00 for the box to ship it,lost time on the internet 60.00 a month, my spyware that ends soon, also the countless hours on hold,talking, or trying to get my money back on the phone, also the computer i bought that doesn't work 750.00

I purchased 4 laptop computers from Gateway for my 4 kids for Christmas 2007. The kids were very happy! Since then I have had to return 2 of them for repairs. One was repaired and returned within 10 days. The second laptop has been in the shop for almost 2 months now. My last phone call with them was today and they told me they have the laptop flagged for repair or replacement, which happens first. Now, they can't even tell me when, or even if, a date will occur where they will actually make this decision.

The lady, who was very nice, told me they are waiting for a replacement motherboard (2 months for that wait). They are also looking for a replacement laptop. I thought Gateway actually made laptops? Now they tell me they can't find one? Sure, I understand it will be some reconditioned laptop that some other unlucky person had to send in for repair back during the last ice age. I remember when Gateway was a name you could depend on. I purchased 2-3 desktops from them over the years and loved them. Now, they are terrible. My employer refuses to buy Gateway because their service and support is so bad. I should have asked our IT guys before I went out and bought these laptops last year. NEVER AGAIN GATEWAY!

One of my kids has been without his laptop for 2 months. He has to borrow one from the other kids and that seems to lead to the usual arguements. I buoght 4 laptops to AVOID that conflict.

Except for a week, I have had no computer as Gateway has had my computer since around August 15. The mother board went out. It was under warranty, so it was covered. I sent in the computer in good faith. It was nine weeks before I got it back. It worked a week and went out again, and now Gateway has it again. The first time it was back-ordered motherboards and the hurricane in Houston. The executive that called me in regards to my previous letter informed me that since the warranty expired while Gateway had it that she had extended my warranty for 3 months when in fact all she did was give me a three month warranty on the newer mother board. So, I had the computer for a week and it went out again.

They have had it for around four weeks this time. There was a three week delay because DHL said they delivered a box and it never showed up. I emailed technical support and informed them I wanted a replacement. The new mother board was to be in December 14. I need a computer I can trust. They informed me it is not Gateway's policy to replace working computers. After quite a dialogue with them, they told me to contact a level 2 agent. I did a week ago yesterday, December 1. They made a call while I was on hold and informed me that they were going to replace it and I would get a call within 4-5 business days with the information of what the computer was going to be replaced with and the agent added that the whole process takes 1 week, 3 days and I would have a new computer that I could trust and that all the problems would be over.

I called this morning and was informed that there was a replacement in the works, but I was in the first week of a 3 week waiting period, and it was not a sure thing that I was even going to get a replacement. This is what I feel I deserve and request. I want a system I can trust and that adequately compensates me for three months of time lost. Time is money and no one there would put up with what I have and be as nice as I have been for so long. If I can not receive that I believe I am entitled to a full refund to get a system I can trust. Yes, the computer is now over a year old, and it was a gift, but they should stand behind their products.

I purchased two W650I laptop computers from Gateway in December, 2007. I also purchased a three year extended warranty. One of the computers has a problem with the inner screen. There is a black blob, similar to when the mercury burst. I called Gateway several times and also emailed customer service and they are continually saying that the computer was damaged by me and that it would cost 450.00 to repair. I have done nothing to cause the problem. They will not honor the warranty for replacement parts and are very rude.

The last call I made was on December 6,2008 and was told they are aware of the problem and that I had to have caused the problem with the computer. I did nothing. I was working on it the night before and everything was fine, the next morning I went to finish my work and there was a black blob on the inner screen. The computer stayed on my desk the whole time. No matter how much I have tried to tell them that it seems to be a malfunction of the computer and not my fault, they keep insisting that I had to have done some damage to the machine.

It seems to me they are trying to get out of honoring the warranty that I have purchased. I will never again purchase anything from Gateway. I am now still paying on these computers and one is not working.

I purchased a Gateway computer with a one year manufacturers warranty. On 10/27/08, my computer died (not by my fault. The video card died). I called Gateway for a replacement part. I was told it would arrive in 5 days. I had to give them my credit card # to ensure they receive their broken part in return. The part never came. I called (spoke w/ Kamile) and was then told the part was on back order and it would arrive on 11/15/08. I asked to speak to a manager. I was told there are no managers.

The part never came. I called again (spoke w/Trish). I was now told it was to be here on 12/1/08. It never came. I called again (spoke w/Portia who has an attitude and made me upset). I was told it is to be here on 12/30/08. I asked for a manager. I was told I am not allowed to speak with them but can send a letter. How can a letter rectify my problem? This fustrated me.

I escalated this to the executive response team. Monekia said she would help & follow-up tomorrow. I called the next day to see how she made out. She told me there is nothing that can be done and I have to wait. I was told the delay is because or the take-over with ACER. THis is not my fault. I followed the warranty guidelines & reported the problem immediately. I provided my credit card number. They have not made good on their end. It is now going into a 3rd month and still no replacement part. My computer is still unoperable. Their warranty procedures are questionable.

I have been without the use of my computer since 10/27/08. I have made several long distance calls without resolution. I purchased this with a manufacturers warranty which Gateway will not make good on.

I bought the most expensive warentee I could get for my Gateway Tablet PC. They sold their warentee service to another company MPC and that conveniantly went out of business. My charger was damaged and the $400 plus I spent on the warentee should cover that, but NO. I'm ****** and want my $400 back with interest.

I bought my gateway tablet 2 years ago with a 3 year warranty that is ending pretty soon. I have read all the complaints regarding these gateway products and I have the same situation. I have sent this computer in 3 times to have it serviced, only I have not gotten my laptop back for the last 2 months. Besides the fact that Gateway's Customer Service is horrible and inconvenient to their consumers, I finally realize that the company they are contracted out to to do repairs is filing bankruptcy. This is not only problem for myself as a student who entirely uses the laptop on a daily basis, but for alot of consumers who have purchased Gateway products and are receiving the same level of non-support.

At this point, I doubt if I will even get back my laptop and don't really want it back. I just want a refund for the entire amount plus all the extra occurences that came out of this product. More importantly, I feel cheated from a company that has been in business for decades. For Gateway to not take any responsibility for their products, I can't begin to understand. MPC filed for bankruptcy, I don't know how long they are going to have my laptop there, but Gateway refuses to acknowledge anything regarding their Name product.

Is there some kind justice of class action lawsuit of any kind going for this? If there is, where do I sign up. I really just want to get back all my money spent on this machine, it has not been worth my time or effort. I will never buy another gateway product again nor will I recommend it to anyone.

1st problem: LCD bracket broke 2nd problem: Bracket broke again and tech's FORGOT to screw in my hard drive, so it kept falling out, causing error in OS. 3rd problem: upon powering up, error message popped up on screen and was unable to go any further. Sent to MPC in September; don't know if I will get it back or not.

I have a Gateway brand laptop, you know, the things that are designed for you to take ANYWHERE with you. Well, just yesterday I took my laptop with me to a friend's house so we could use it to watch movies together, then I shut it down, then came back home in the morning, since then every time I try to turn it on it keeps giving me an error screen.

This happened twice before, and apparantly every time I connect my laptop to another wireless internet provider at a friend's house after more than 2 months, it crashes, and the tech support people all say that my motherboard or whatever keeps crashing. Then I have to keep sending it back in for fixing!

No computer to use for 2 weeks every time, the delivery person ALWAYS comes when I'm NOT home (it seems like he does it on purpose). Then I have to drive 2 hrs to fedex GROUND. I paid alot for the computer, you think they would AT LEAST send it my express, or flight mail since it goes all the way to Texas.

I Paid $2600.00 for a gateway notebook computer in 03/15/2007. When I had a problem with it and contacted gateway support the told me I had to send it to a company called MPC Corp. I sent them my computer for the second time for the same repair a month ago. I called them today and found out that they are in chapter 11 bankruptcy.

When I bought my gateway computer I did so because of gateways 3 year parts & labor support. They never told me when I bought it that they were going to farm out support to another company. Now MPC Corp is out of business and they have my $2600.00 dollor computer. I have nothing to show for the money I spent with gateway and I am [upset].

I am out $2600.00 and no computer

One of my customers, a docter brought me a Gateway C-140 tablet pc to check out, I checked it, found that the dc jack on the motherboard is bad, if you stand on your head just right the ac adapter would make contact, the laptop would power on and charge the battery. I checked and found out it is under warranty. BIG MISTAKE . I found out the service center is within 30 miles on my house. They will not accept a computer being delivered, if you have the repair order or not, it must be shipped at customer cost. It has been 5 weeks now, Gateway claims they are still waitng for parts to fix it. The standard answer is we are waiting for parts. Contact us in another 3-5 business days for further updates.

In 5 weeks they have not contacted me once to let me know that apparently the whole line of laptops has the same problem so there is no such thing as a working motherboard for this laptop. They will not replace it, they absolutely do not care about anybody stupid enough to purchase one of their products, or anybody stupid enough to actually think they will honor a warranty. Just a word of advice to anybody thinking about sending a computer to Gateway for repair... DON'T! Pay to have it fixed. So what if it violates your warranty, the warranty is useless anyway.

I had to give the doctor my HP tablet pc to use as a loaner If they can't fix it or won't replace it after 5 weeks, I'll be shocked if they ever do fix it.

i have had trouble with a laptop since i have had it now for seven months. they cannot get it fixed and keep giving me the run around. they now have had it for 40 days and said they are waiting on parts that could take another week to get. and still no know if it is going to fix it. no one works in customer service so there is no one person to resolve the problem. i wait on hold for up to 1 hour at time is nothing for holding for level 2 support.

I will never buy another gateway or recommend it. no dollar value now the time that i have lost. I use it for my business and have not been able to count on it since i have had it. I had to buy another one now because the gateway is not dependable and i do not know when i would of got the other one back or even it will work right. I would like my money back and they can keep it. it is no good to me now.

In July 2006, I bought a Gateway Notebook from U of Arizona Bookstore with a 4 year extended warranty. The computer has been out of service since Oct 22, 2008, at the U of A Tech Support Center. They stated they are awaiting a shipping carton from MPC service center. MPC states they filed for bankruptcy Nov 7th and are not shipping anything in or out.

I contacted Gateway, the manufacturer and party named on my warranty card. They stated in their agreement with MPC, they have no responsibility for warranty or repair. I asked them to repair the computer at my expense as an out of warranty repair, and they refused to even do that. I bought a Gateway computer in a Gateway carton with a Gateway warranty. How can they state they have no responsibility for their product?

Estimates to repair the computer at Best Buy ranged from $600 to $800. They stated all repairs would be covered under the warranty. They encouraged me to pursue service through Gateway/MPC or to buy a new computer. Cost of this computer in 2006, including extended warranty, was $1700.00

Gateway is last on my list. I have called them 30 times with no results.I have paid overnight shipping,they send it ground.They laid to me that pci card thats is brand new is bad. I have send it twice to them and no results. My Gateways desctop pci-e slot is dead and they wont replace it. I have spend around 500 $ to get this gaming machine going, now without pci-e slot everything else is no good ether. I am really mad on gateway and support they provide. under waranty no replacement or fix.

2g of ram + Nvidia 8800 gt OC + 550 W power supply and alots of my time.

I brought a new Gateway CX-210X with all the bells and whistles I even brought the 4 year extended warranty with accidental damage. I had this unit sent to Gateway for repair 3 times for hard drive failure. I even had them send me one besides the three times for me to replace. I now have the hinges on the screen is worn out and is very loose.

Each time I have to send unit to them I have to pay shipping when I spent all the extra money for warrantees. I would like Gateway to cover shipping and packing materials since I got stuck with such 5 times.

1) I purchased the machine referenced above for my daughter, specifically because Gateway and e-Machine was a brand that I knew and trusted. My secondary reason was the excellent customer service that Gateway used to furnish, my daughter is not as technical as some computer owners are and I knew she would get the assistance she might need from Gateway as opposed to HP or other brands.

2) This machine was not used for heavy graphics or gaming, in fact the machine was not used more than 6 hours a week. The machine stopped posting August of this year. Since we were traveling to my daughter's house I told her that I would take care of the problem when I got there. I anticipated replacing the power supply.

3) The problem was not the power supply, but rather the motherboard. I quickly learned that her machine was not the only one that had experienced the issue. It is a widely known failure of the motherboard used in the GT series. And every owner is as frustrated and angry as I am. This problem causes not only aggravation and unnecessary expense buying unneeded replacement parts, but essentially leads to the machine being useless unless extremely expensive parts are purchased from other vendors.

4) Because the machines range from new to around 18 months old most of them are out of warranty. This means that not only will the part not be covered, but that the new Gateway customer service style, "GET RID OF THESE LOSERS", is immediately invoked when a user contacts the support desk.

5) I can understand replacing a power supply or a motherboard. It's just a fact of life. However, in this case due to Gateway's insane policy of having their system boards built reverse to the normal configuration the boards cannot be replaced with a normal board. Instead the purchase must be from an after market vendor at a cost nearly half what the original unit cost.

6) When I asked your support desk if I could purchase a replacement board I was promptly directed to TigerDirect.com and told that Tiger sells the boards. I was told this not once, but twice by two different Gateway Technical reps. This means that your desk has it recorded in documentation as a problem resolve. Any user that knows the slightest bit about computers knows it is a completely inappropriate response. I might also add that TigerDirect also knows it is a stupid and entirely erroneous answer as well. They were having a problem understanding why people were suddenly contacting them for items they did not sell. Now, to their credit they at least are trying to help Gateway owners find the parts as opposed to your service desk. They are also finding some humor in the situation with regards to your support desk knowledge level.

7) It was, or should have been, blatantly obvious to the person I was chatting with I was not happy about seeing almost 900 dollars washed down the drain, due to lack of replacement parts. Nonetheless, following Gateway's new style of customer service, they promptly suggested that since the machine in question was out of warranty that perhaps I should upgrade. Probably not the best answer to give a customer in the same situation I'm in. I can promise you if I upgrade as they so sweetly put it, I will not replacing with any Gateway, e-machine, or at this point Acer product.

8) Since this is a well known problem with boards particular to the GT series of machine I am going to guess that you are well aware of it, and that you have as a corporation chosen to ignore the problem all together, even to the point of not offering to sell the replacement boards to those affected at a nominal price. That would be the minimal approach to take with a problem like this, while not exactly a win-win you would have some customer good will at end of day.

I would like to see something beyond a canned response to this e-mail, I believe that you owe me and the others with this problem at least that for the money we are out. Additionally, you should post this problem/fix very prominently in your support documentation. This amounts to a huge ripoff, and given the posts I have seen you are losing a lot of business thru word of mouth and web posts.

I brought a lap top about 8 seven months ago and have problems with it that on going and seems that they cannot get them fixed. I have now sent it to them the third time of which they have had it now for over a month. They will not return calls and never get me someone I can talk to who can take charge. They tell me they have no customer service and there tects take care of the issues. I have been on the phone with them also hours at a time and still no fix.

I have spent up to $250. have someone else to look at the problems. Plus the time I have not been able to use it

I will NEVER buy another gateway. The battery on my laptop failed. The hard drive failed. I bought a new hard drive and discovered that Gateway had not given me a disk that had ALL the drivers, only an operating system disk. I was forced to purchase a new disk from them for $35 dollars that should have come with my computer. The disk 6 weeks later STILL hasn't come. As I am writing this, I have been on hold for over 30 minutes after spending an hour dialing numerous other numbers provided by gateway until I got what is supposed to be the right one. We'll see.

My computer has been out of service for nearly 2 months now. Luckily I backed my system up pretty well, but having your computer down for that long is totally unacceptable.

I purchased 2 notebook computers Aug 25, 2007. Both the same models. 1 week after the warranty expired the 1st one quit working. I contacted gateway technical support and they told me they couldn't help me. I need to contact circuit city where purchased. I took the computer there and they tried to diagnose. They couldn't. Said I need to pay $65.00 to have it sent out. Promised to have a diagnosis in 1 week.

After 3 weeks of callig I finally was told that it was the Main Board. Oh, and 1 week after the 1st one quit working the 2nd one quit. I called Circuit city and complained. They can't help me. After countless hours and the aggravation of being on hold trying to contact gateway I finally got through to someone. It is now 2 months since the warranty expired. They told me they could repair both computers for $450.00 each. I was very unhappy.

I filed a complaint with the BBB. Gateway contacted me 2 days later and said how sorry they were but could then repair the computers for $300.00 each. I told them there must be a malfunction in those systems. What are the odds of both computers, same model, purchased the same day quit working a week apart. They told me unless I could provide proof that I contacted them the very first day that they couldn't help me. I can't provide proof of with whom I spoke and my home phone doesn't show 800 numbers called on the bill. I asked them to prove that I didn't because there call tells you that it may be recorded due to customer satisfaction. He then told me that that was impossible for them to do.

I am out $1600.00 and many hours of being on hold. I was only asking them to repair or replace the computers. They refuse. I still have yet to hear from Circuit City. They still have my one computer.

I see I'm not the only person who has had this problem with the ML6228 notebook. Apparently quite a few others have had the exact same problem. Why was there no recall issued if it's a major problem for most everyone who has one?

This is the only computer that I personally own. I have to use my parents computer everynight to check my schedule for work. It's ridiculous

Monica

I faxed email to Michelle McDate, Service- Gateway on 5/19/08 but have not received a response. Please provide name of Service Manager at Gateway and contact information to try to resolve this.

I will be sending a complaint to State Attorney General's office regarding this computer and lack of support from Gateway. I would like a replacement computer or refund for the original cost of the computer $999.00 plus cost of repairs and parts. Mother board doesn't work.

I recently repoerted a problem that I have had with Gateway. To date, the matter has still not been resolved. The original problem was that I needed a key replaced. I sent it to the address that they told me for repair. I was then told that it was the wrong place and it would be sent to Texas instead. I was then told that it went to the right place but they put the order under the serial number of my wife's laptop.

I was then transferred to some one else after being on the phone for a little over two hours. I was then told that it was going to be put under the correct serial number and that new repair number was issued to resolve this. I was than told that I would have my computer back within 7-10 days. I just called Gateway again and was told that the part is on back order and that there was no estimated time of arrival for the part or for me to get my laptop back.

My laptop was sent out on 09/27/2008 it is now 10/23/2008 and I still have no idea when I am getting my laptop back. The only compensation they gave was an extended 90 day warranty. It's almost an entire month since I sent them my laptop

I cannot use my laptop for work, unable t do research in detail due to availability of using someone elses computer.

Over a year ago I contacted gateway support for help. A person was assigned to come to my house to work on my laptop. That person called to tell me after he was sent the wrong part and told me he would not be about to work on it after all because he didn't have the write manual and that Gateway would call me and get someone else out. That never happened.

Then I called again and started the process all over again. I got cut off somehow so I called back and was told that I had to call a different number. Since then we have tried multiple times to contact Gateway to get the computer repaired. They don't seem to have any record of our emails or any phone calls that have been placed to them, however I have all the emails we've sent to Customer Service, and several replies from them.

The warranty expired in April (8 or so months AFTER the initial contact), so they refuse to do anything to help us, and the supervisor I talked to insisted that it's our fault because we didn't contact them (which i have proof that we did).

We're going to have to buy a new laptop. The one we have doesn't work at all, and we just want it fixed.

My computer started giving me trouble after 6 months. It is an MX8715. I purchased it through HSN.com. I purchased the extended warranty. I sent it in the first time and it came back fixed. The 2nd time it just stopped working all together. I called HSN's extended warranty. They said they wanted me to send it in but to back it up because they would probably erase the hard drive. I told them I could not back it up as it would not run.

The insurance company Virginia Surety stated in the contract that if you were not happy with what they offered to do that they would refund your purchase price. I wrote them a 4 page long letter and faxed it to them. No on ever answered, I called and was told I would get a call back, nothing. Then, finally at a loss and not having any other alternative I shipped it into the warranty service repair. They called me and told me that I had water damage on the motherboard and that they would not fix it under warranty. They wanted $575 to fix it. First of all it was a blantant lie as there was never any water anywheres near my computer.

WHAT I WOULD LIKE TO KNOW, is who is training these idiots to not answer a question correctly, to waste time and spend 3 days not answering a question, and wondering, are these people paid by the hour?

What is wrong with a company that does business this way. What is wrong with our country that myself and many other's purchase an expensive product, extended warranty's, and still we get this kind of help. Why doesn't someone, maybe a hungry lawyer file a suit for breach of trust among other things. Consumers are loosing money in their business and all because these people are allowed to do this. This is a big company. Is this America? What is the purpose of customer loyalty and what is the purpose of giving warranty's and aggravating this many customers with first of all bad brand new computers and then to add insult to injury blatantly ignorant, rude, and just plain useless tech support. With people like this working for the company it is amazing that they function day to day. Is this some kind of joke? I intend to write my congressman and hopefully others will as well. This effects our income, our sanity, and our health when we have to get so stressed out by these people at this company who are legally ripping us off. I for one have had it.

My Gateway 17 laptop started having problems with charging. Eventually it stopped working all together so it wouldn't turn on. I called Gateway, I wasn't sure if it was the charger or the battery. They sent me a new charger, nothing, waited for a new battery, stil nothing, so I had to send it in for repairs. I ask the person I'm speaking too how long this would take. They said 7-10 days. They received my unit on September 30. As of this day I still have not gotten. They tell me it's a motherboard problem and they are waiting on a part from China. I speak to a lady who says she'll send an email to someone to find an ETA for this part.

So I keep calling and calling. It's takes me about 8 phone calls just to find out if they received a email. Then they tell me they have no ETA and I just have to wait. I ask them if they can just send me the hard drive and I'll take care of the rest. They tell me no, that's against their policy. All I want is my files back. particularly my music files, which were not backed up. They can have the rest. Here I am 4 days past my 7-10 days with no expected date on getting it back.

I will NEVER, EVER use another Gateway product again. If/when I get mine back, I'm selling it and buying a new one. They have no idea how much of an inconvenience this is for me, nor do they seem to care about their customers period. If I don't have it back by the end of the month I may have to drive to their repair factory and take it back. I'd rather pay someone else to handle it, than trust them to do it.

That is the only computer I own, it has all of my important information on it. Since I'm without it I have to walk down to the library every morning and wait 60 minutes for a computer that I can only use for 60 minutes.

i have had 3 profile 4 computers and all three have lost the video. gateway acts as though they have no idea of this problem. after searching on line i have found this is a common problem with the computer and gateway will not do anything about it.

I purchased a computer in December 2007 and the PC has had problems from the very beginning. The computer crashed shortly after it arrived in my home. All of my information was lost and I had to reinstall the operating system. The hard drive went shortly afterwards. Gateway sent a new hard drive and a technician installed the new one in my home. All of my information was lost again. The "new" hard drive they installed failed again. This time I had to spend $80 to send the computer back to Gateway for replacement of the hard drive.

The computer came back to me recently. As soon as I plugged it in I heard some very horrible, but familiar sounds. The desktop appeared, and I attempted to control the computer with my wireless mouse and keyboard. Unfortunately, they didn't respond. I changed the batteries on the accessories believing that they needed replacement. No response. I phoned Gateway and was told that this time the mother board had to be replaced. The computer was in Gateway's possession for 20+ days the second time the hard drive was replaced, but they sent me a PC that was not working!!! This is not acceptible.

Calls to Gateway's "Executive Response Team" (what a joke) have proven futile. They just continue to say the same things over and over again. Exactly the same things that someone in their customer service department says. The computer doesn't warrant a replacement. If this situation doesn't warrant a replacement, and if the inconvenience that I have experienced do not warrant attention, I don't know what situation does. I work in the customer service field and manage a team of helpdesk and service professionals. In no way would I ever imagine someone on my staff treating a customer in this way. Gateway does not seem to care about their customers or their reputation as a reputable organization.

It's very sad that a company of this size won't just do the right thing. They have nothing to lose. They receive their defective computer back which they will turn around and re-sell (if they can manage to service it properly), and provide me with a suitable replacement which will in turn make me a satisfied customer. Instead, they take this stance. Tell me they can't help me. Ask me to spend additional money mailing the pc to another state, and then slapping me in the face by sending me a computer that has a whole new set of problems. There has to be someone at Gateway that still gives a damn about their customers.

I've filed a compliant with the South Dakota District Attorneys Office Division of Consumer Protection, the Better Business Bureau and wrote a letter to Gateways executive response team. After a week of filing these complaints, I received a phone call from Tim W. an executive response team agent. He told me Gateway is prepared to replace my unit with a refurbished computer. Naturally, I wanted a new system. They refused to work with me on getting a new system, and that I was only entitled to a refurbished unit. I then wanted to extend my original manufactures warranty since my current system has only been fully functional for two months, all I could get was an extra 2 months. Also, I did not want the same model since it has lost all value and my confidence in its quality and reliability.

Additionally, my representative was unavailable for ten business days during mid September. During that time, I left many voicemail messages for my agent with no return phone calls. I had to call the DA's office agent working my case to call and get someone to call me back and help. Tim finally called me back and apologized for the delay. He told me that I was set to receive a refurbished unit of the same model I currently own. I reminded him that if I was going to accept a refurbished unit, it needed to be a different comparable model and I would like an additional year warranty. He told me that was impossible, and that I have two options: send it in for more repairs, or accept the replacement offer.

I expressed my concern with his reliability on returning my messages and that I felt my issue is not being addressed professionally. He replied that I was basically insensitive and that he was sure I took personal time away from work for personal reasons. I told him I don't care why he was gone, but asked why he didn't forward my issue to someone else in the time being? He became upset, I asked to speak with his supervisor, and he told me Gateway is his supervisor.

I asked for a customer service or public relations manager, he told me that he doesn't have a supervisor, and Gateway is his boss. I then asked for the name of who he reports to, he would not answer and hung-up. I called back, asked to have my issue transferred to another agent (9/19/08) and as of this update; a new agent has not been assigned to my account.

Gateway is waiting for me to send in my system to replace it with a refurbished unit of the same model. I'm truly conflicted on the issue at hand. I feel I'm being bullied into accepting their solution that is grossly taking advantage of my desperate situation. My impression is that Gateway figures, why do the right thing? We lost that customer anyway. Its true, I will never buy or recommend a Gateway product. I've made 61 calls to gateway averaging 33 minutes a call, placing the total just over 30 hours on the phone. The time I spend posting on here, and other forums, filing complaints with relevant agencies, and not to mention my attempts in the beginning to trouble shoot my issues amounts to a heap of time wasted just to get to a partisan resolution.

Gateway considers my system used since I opened the product. When my system was sent in for repairs, they replaced components with used and serviceable parts, ultimately refurbishing my original unit. Under their warranty, they replace units or parts with something comparable. So, since they consider my replacement option of a refurbished unit as comparable, does that mean my original purchase was a "new" refurbished Gateway desktop? (Rhetorical question) I hope the following information will help you resolve your issues with this customer service disorientated company:

I have had my Gateway laptop for a few years never with a problem. In the last few months it has been shipped back for repair 4 times. They insist its my power chord (that has been replaced three times) and one time replaced the motherboard. This last time they changed the way they do returns and you are required to take the computer to Fed Ex to be shipped back. I asked if they would pack it up and send it and the rep said yes, there is no charge to you.. It actually cost me $24.37 for them to pack it up.

Gateway refused to reimburse me and when I called the rep back to remind him of his promise he told me I misunderstood. I had a prefectly good computert box I could have put it in. I have sent it back three other times and always kept the latest box. I'm upset at having to return this laptop 4 times and now having to go out of my way to take it to a delivery center and then to pay $24.37 for packaging. Gateways response was well you didn't have to pay for shipping.. I was also told someone would follow up with me within 24 hours on my concerns of having to return a computer for repair 4 times. 24 hours has gone and past and I have not received a call.

Purchased laptop from Best Buy. Saw a Gateway Laptop that had everything I needed including Webcam and Bluetooth. Most pc's and laptops come with a sticker from the factory that gives an overview of the pc. This one states Built-in Webcam and Bluetooth enabled PC. This would mean that it comes w/ these two features correct? Well when I went to use the bluetooth option, it would not work.

I called customer service, and they said my pc does not have that option. I told them it discribes this pc as having it, and they said sorry their mistake, but we are not going to do anything about it. This was one of the key factors in me buying this model, and I was told sorry, be we can't help you! This is very misleading, and false advertisement.

One of my keys on my laptop came off. I was able to identify that the key retainer broke so I needed a new one. This part costs only pennies but Gateway would not sell them to me and I was unable to find any on line. Gateway told me that they could not replace it but that I could send my laptop to them and that they would replace the keyboard. I shipped the laptop to the address that that they told and had to pay $80 UPS to get it to them. It went out 2 day air and arrived on 09/30/2008 @1:15pm.

I called Gateway to see how long it would take for me to get my laptop back. The first rep told me that I should get it within a few days. The call was dropped so I called back and was told by another rep that I was told to send it to the wrong place, and that it was then forwarded to Texas to another location. I asked when I was getting my laptop back they said that I would have to give it a few days more. I spoke to one of thier Level 2 supervisor and was told that there was nothing that they could do and that I would have to wait and there is no way that he could speed it up or contact me to let me know when I was getting it.

So now Ihave been without a laptop since 9/27 and do not know when I am going to get it back. I was only told that there was nothing that they could do.

I use my laptop for work and for contact with friends and family. I pay for aol service but cannot utilize my laptop to access it. (USING A RELATIVES COMPUTER TO SUBMIT THIS INQUIRY). Cannot check my e-mails.

On August 9th, 2007 I brought a Gateway Laptop model MT3422 at Best Buy. On Sept 27, 2007 it stopped working, so I took it to Best Buy, and it turned out to be the hard drive so they replace it. On Nov 1, 2007 Vista needed to be restored. On Dec 7, 2007 the motherboard went out, Dec 22, 2007 Vista needed to be restored again.

On Feb 27. 2007 the hard drive,motherboard and the heatsink went out. Mind you, this is the 3rd hardrive this laptop have had.I was thinking that I had problems in March with it, but can't find the work order. On Sept 9th 2008 the laptop crashed again. This time when I took it to Best Buy, they wouldn't even look at it because the warrenty had expired.

I wrote an letter to Gateway, and received a call from Lawerence, and he said that there was nothing he do, I just asked for them to fix it, he said that there was no proof that I had any trouble with it, since I took it to Best Buy, and did not send it to them to repair it. I sent a copy of all of the work orders. I asked him to please reconsider, he told me that he would see what he could do, and would call me back the same time the next day.

Well, 10 minutes later, he called back and said he did not want to get my hopes up, and there was nothing they could do. A laptop that cost close to a $1000.00 should last more than a year. Someone should be held accountable. Lawerence was just rude to me. Please, I would really appreciate it, if they was something you could do, I can't afford to buy another one, I had just finished paying for this one. Please!! Thank you

I purchased my Gateway Laptop in July 2007 from Best buy. For some reason, my laptop just shut down while I was using it yesterday 9/24/08 and it wouldn't power up since then. I started getting low on physical memory message about six months back and I was keep clicking on OK until yesterday when it totally shut down.

I called Gateway Technical Support yesterdayd to help me with this problem. But they wouldn't help me since it's been little more than a year. Please help me resolve this issue.

My big, expensive, widescreen Gateway laptop freezes every few minutes when the fan goes. It will freeze for a good 20 sec at a time. Very frustrating. Gateway passed my call around and said they couldn't help me unless I sent it back and forth to them 3 times.

It was like this the day I bought it.

I purchased a Gateway brand computer in the beginning of July 2008. When I set the computer up, it worked fine for about a week. I then started having problems trying to turn it off and getting it to stay off without unplugging the whole system from the power source. I used Gateway's Support Team online to try to help remedy the problem. First, I was disconnected while waiting for the technician to answer a question. I went through the online process of Customer Service again, and this time they took 20 minutes to fix my computer through the network... with no resolution. Their technicians couldnt fix it, although they said they did. The computer then would not even turn on after restarting it.

I proceeded to call Customer Service on the phone, waited 30 minutes to talk to a person and then was told there was nothing they could do. I hung up, called back, was on hold for another 30 minutes, and spoke to someone else who told me I would have to send the computer in for service. I sent the computer in, paying the $25 shipping and handling charge. I was notified that the computer was recieved by the Gateway Service Department through tracking. This was a Friday. One week passed, with no contact from Gateway.

I called the customer service department again, waited for 45 minutes to talk to someone who told me all they could see was that the computer was in for service. They advised me to call back in a few days to see if it was still in repairs. I called back 4 days later, after a 30 minute hold, and talked to a very rude girl who told me she couldnt help me and that they had 3 weeks to fix it and would just send it it back, for me to just wait for the mail each day to see if it came. I told her that a man I had talked to 4 days prior had looked up my account and told me if the computer was there or not, and asked her why she couldnt do the same. She very rudley repeated that she cant look up the account and that they have 3 weeks to fix a computer so I couldnt be helped.

I asked to talk to a manager, and was hung up on. I called back, got another young lady who told me she could help me and found out that the coputer was still in for repairs. I was transferred to a Tech 2 support team so I could ask a question about my system. I was on hold for 50 minutes with no answer, and had to hang up beacuse I had already wasted almost 2 hours on the phone with them. I called back 2 days later, got ahold of the Tech 2 Support who told me my computer hadnt been in for servicing yet! A week later, a month after I had sent it in, I got the computer back. I set it up, and IT DID NOT WORK! Same problem as before. I had a note from Gateway attached to the computer saying they had fixed the problems. Obviously they hadnt. The computer will now not turn on at all, rendering it useless.

I called cutomer service and was put on hold for 25 minutes, transferred to a Tech 2 Support, and put on hold for another 30 minutes. After finally talking to the man, he told me that they never repaired or worked on my computer. He told me I would have to send it back to Gateway Repairs for service. This is absolutely rediculous. I own a small business, with the majority of my work on the computer. I was without my computer for nearly a month and a half... and Gateway didnt even attempt to repair it while it was in their shop for 4 weeks, after I paid shipping and handling. I have read countless negative comments about Gateway's customer service and I am appalled at how they treat their customers

I spent hours on the phone, my business line, trying to talk to someone. This whole process with Gateway has damaged my business' communication methods, therefore damaging the productivity of my business itself.

The base of the computer is broke. I have toalk to the company and the y say that they dont cover it. I have toalk o other people with the same problem in the computer.

I having trouble with the DVD drive on a laptop computer, SNT4C8511010577 MODEL M-1625, I got some tech support saying to ship the unit back an other one to replace the DVD drive, I ordered the DVD drive and it never came

I call up and they want me to charge it again to my card, I already have paid for the DVD drive, I am still waiting for the drive. I have been kept on hold for has long as 50 minutes to get someone to talk to me and they still have not answered the phone.

THEY HAS CAUSED ME GREAT HARDSHIP I WORK ON THE ROAD AND CANT USE MY DVD DRIVE TO LOAD OR UNLOAD PROPRIETARY PROGRAMS, I WILL NEVER BUY GATEWAY AGAIN!

I've purchased a gateway computer model # GM5632E from Best Buy on 1/11/08. For the first few months the system ran as it should, but then my video card started to malfunction. The card started ghosting images and displaying vertical lines on my screen. Called Gateway and they sent me out a new video card to replace my old one. That didn't solve the problem. Furthermore, my system started to shutdown without warning. I contacted gateway and sent my system in for repairs as they requested. I received my system back two weeks later.

After a month my system started to have the video card issues and would again shutdown without warning. Contacted gateway, and again sent my system in for repairs. Little less then two weeks later, I received my system back. Only after about 3 weeks the system again started to shut down and the video card was acting up as stated earlier. Called gateway, sent my system in again, received it back 2 weeks later and my system started with the SAME issues all only after a running it a month.

Contacted gateway and requested a replacement computer since my system is obviously defective. They told me the ONLY option would be to send it in again for repairs. I refused and sent in a letter to their Executive Response Team requesting a replacement computer on 8/14/08. To date, I haven't received a response to my request. After repeated calls to get a replacement computer, every call ended with my ONLY option just repairing my defective system.

I've spent countless hours trouble shooting my system, calling tech support, and shipping this defective unit to gateway. I've made 22 calls to gateway to fix this issue with the average call lasting over an hour. The loss of productivity as a result of not having a functional computer amounts to a lot of time and money wasted while dealing with a company that does not honor their warranty.

On 8/22/08 I purchased a Gateway Monitor Model HD2201 from Circuit City. The CC web site clearly showed this model to have PIP (picture in picture). I purchased this monitor for this feature. Next thing I know is that I spent off and on at least 8 hrs on the phone with Gateway about this feature. The customer service was terrible, at one point they claim no responsiblity to their product and wanted to charge me to diagnois the problem with PIP. The bottom line is that their manuals on their web site did not correspond to the model I had.

I told one the personal to give the part # of the manual they was using. Needless to say it was not the same manual I got with the procuct. The product had the right manual, however the company was using manuals and advertisement use relating to the model HD2201 which had PIP in prevous model and many other conncetions that they did not have on the new model.

I contacted CC (Circuit City) and they within an hour change their web site. Finding the manufacture gave wrong information to the people selling the product. I know cause I found that the Gateway web site on wrong information far as features and ablities regarding two different models of monitors. Even a Senior Tech. called me while I was exchanging the HD2201 Monitor for a FHD2401 with PIP. He stated that there is a problem and that the HD2201 does not have PIP. However Gateway refuse to change their web site and the manuals for the tech support.

What this boils down to, it is false advertisment and consummer fraud to sell a product with manuals and advertisement that does not correspond to the product mention. Even the FHD2401 monitor has the wrong manuls on their web site and clearly shows more connections than the monitor has. The sad thing is the people at Gateway are the most rude people I have ever dealt with and when I called Corporate with their hard to get number! They never gave case # or hand any countablity on complaints.

The problem is with all this, is that I had to purchased Monitor bigger and more exspensive than I wanted to get PIP. Which was offered on prevous Model HD2200.

I have sent my computer into gateway 3 times over the past two months. When initially being set up for service in June 2008, I was told that my motherboard was faulty and would be responsible for the damage due to customer induced damage by a charger. They told me it would be $499 for the repair. I asked for the laptop to be sent back to me because I didnt believe I should be responsible.

Upon contacting Gateway again they decided to set it up for service again and they would repair the laptop at no charge and sent me a brand new charger to use as well. When I received it back on 7/25/08 they had not replaced the motherboard, they had only soldered the motherboard, but they were going to make me pay $499 for a replacement. Gateway is supposed to currently have my laptop in for repair for a safety evaluation.

When I received it back on 7/26/08 I plug in my laptop and after a few minutes I started smelling burnt plastic. I found that my laptop was burning. My battery on my laptop started depleting at a fast rate, it would go from 100% to 75% to 34% then completely shut off. I removed the plug from the computer and it burnt my finger. If I had not been around my computer it could have done a lot of damage.

I called on 7/28/08 and spoke with Marco Level 2 tech support and they set it up for repair again to do a safety evaluation. I sent it by DHL on 7/29/08 and by he tracking number from DHL. It was delivered on 8/4/08 and signed for by Adam in Waco, Texas. I have tried calling to find out the status of my repair and was told that they have no record of it being set up and that the only way they know they have it is by the tracking number that I provided them.

I have called numerous times regarding the issue and on hold for over 2 hours trying to speak to someone in service operations. I cannot get a straight answer from anyone regarding my laptop. I am told to call back in two days for an update, I call back and they tell me the same thing again. I have been advised that [they] have closed two repair facilities and that is the reason for the delay, however no one can actually verify that [they] have my laptop other than the tracking number provided by DHL.

On 8/18/08 I called and spoke with Service Operations and Transferred to Level 2 tech support again. I was told that on 8/15 Gateway Service in Templeton, TX had the laptop and that they didnt have the part for it and the laptop was being sent to Tennessee for repair and then will be sent back to Templeton and then onto me. I was also told that if the batter was bad that it would be up to me to purchase a new one. If they found that it was a direct issue from the repair that Gateway did on my laptop.

I use my laptop as part of my business and it plays a crucial part in it. Everyday that I am without my laptop I am losing money on work that I could be doing. I am almost to the point where I am going to have to go out and buy a new laptop to be able to work.

Bought a laptop for our daughter, back in June of 07. She seems to have spilled something on the pc. Worked find despite that. Sent it in earlier this year before the warranty expired, to have a hinge fixed that had broken. Upon receipt of the computer they called and said they wouldnt fix it because of a spill. I informed them it wasnt sent into be fixed internally, only to have the hinge fixed. They decided to repair that. I get it back and my daughter informs me she can't get it to work.

I look into the matter and discover the tech left a Quanta Manufacturing Test Engineering CD in the system with the BIOS set on boot to CD. I removed this and get the system back up and running. A short time later she informs me that it isn't accepting any form of charge. So I call Gateway up again. This time im informed it's out of warranty. I explain the problem, and the interesting find of a CD they use still in the system. Question why it was left there when there had been no need to check anything internally anyway, or to open the system at all. He tells me he will authorize it to be fixed and appologizes, insisting im right they shouldn't have gone to that extent.

Now I'm being told once again. They will not fix the machine due to a spill on the hard drive. Even after it was agreed it would be by a prior person in their establishment. And explaining yet again the problems I incountered with it since it's arrival home. The only recourse of action now is to contact by mail. As there is no public phone recourse that I'm aware of to contact Corporate. Or that the tech support was willing to give (hard to believe they have no numbers to their own company). Or call the South Dakota Attorney General's Office and see if they can force the issue.

It has set my family back the money we paid in good faith for a quality computer. Along with demoralizing my child's faith in any establishments word of trust, that anything promised will be handled accordingly.

My hard drive failed on my 2 year old gateway mx6441 laptop. I tryed to get the hard drive replaced because it is out of warrenty. I didn't buy the extended warrenty because I didn't think it would break this fast. I had to pay 164 dollars out of my own pocket at a local repair shop because they would not help me any.

After I got the hard drive replaced, my system recovery cd would not work right. I tried to get them to send me a set for free, but they are making me pay 20 dollars for shipping and handling by fed ex when they could been sent by us mail for less.

I have bought 3 computers since 1997 from Gateway. Up until now, I have had no complaint against the computers, or the service. But lately, it takes forever to reach them, I sometimes get connected to Tiger.com instead of customer service, and customer service, basically, sucks. My new computer has Windows Vista, and as long as I keep up my patches and virus stuff, I have no particular disagreement with Vista. (But I do wish Microsoft would publish a manual on how to operate stuff!)

But my free tech support' which has always been handled well before is now essentially non-existent. No matter the problems, even though I am still well inside my one year of FREE tech support, I get told to call their fee for service line. Also, I am DESPERATELY unhappy with their finance company! I thought MBNA was bad. I had never met these idiots before!

The phone system is set up for THEIR convenience, rather than their customer's. It is ALWAYS an endurance test getting through to tech support, and then they don't tech support me! I feel well and truly screwed! Some fine way to treat a third-time customer.

I'm just very unhappy. I won't EVER buy another Gateway, until they return to the company they were.

I have talked to two other people in my situation with a Gateway Notebook. Do not plan on it lasting much longer than the year warranty. My hard drive went out 2 weeks later. My friend Penny's went out 3 days after the year. Then a Coworker's went out a couple of months after the year. A laptop is a big expense. It is a shame that you can not get a decent amount of use out a a product. I will listen to my husband next time.

I purchased a Gateway Desktop computer, model# GM5478 on 10 September 2007 from Best Buy. On 10 June 2008 my computer went down in the middle of the night. On 11 June 2008 I started the process of working with tech support on trying to resolve the issue. It soon became apparent that my computer had suffered a catostrophic failure and would need to be sent in for repairs. On or about 15 June 2008, I sent the computer back to Gateway via the box and shipping they provided me expecting the MAXIMUM turn around repair time of 3 weeks, as per their represenatives.

After a week had gone by, I called Gateway Retail Support at 1-877-285-6043 to check on the status. They begin to tell me that the computer was in final imaging, which means the repairs have been made and that the hard drive is being loaded with the original software and operating system. Four days later, I called to see what was happening with the repair and they told me the motherboard had failed the test and that the motherboard was on back order and it would take 2 weeks to get it in. On or about July 21, 2008 I called and they told me the motherboard was in and the computer was being repaired and I should recieve it the following week.

At this point, I had lost my belief in anything they have told me, so I call back on July 24, 2008. They begin to tell me that the repair location in Chino California has been closed and my computer has been shipped to Temple, Texas and that this location has my motherboard IN STOCK and it will be repaired at this facility instead. As we talked on the with an agent named Paul, he researched a little further and told me that Temple, Texas had recieved my computer on July 22, 2008 and that my computer would be shipped out and returned to me in 7-10 business days.

Friday, August 1, 2008 I called and they told me that their system was down to call back on Monday, August 4, 2008. I called back on the above date and the system was still down. Yesterday, August 5, 2008 I called back with the same answer. My wife then called back the same day and the Gateway agent named Vinnie agreed to replace the computer. This morning, August 6, 2008 I just happened to get in touch with the same Vinnie. He stated that he cannot issue a replacement because their system is still down.However, I still do not believe a word any Gateway agent tells me at this point.

I am going on 9 weeks without my computer and frankly I am fed up. I limited warranty states that Gateway will do: attempt repair of the system, 2. Replace the system or 3. refund the DEPRICIATED VALUE of the computer itself. I am reaching out to this department as I have read via the web of many other complaints about Gateway and their warranty. I believe that if they cannot stand behind their product they should NOT be in business.

Since I am a student studing Microsoft technologies, I bought this computer to help me earn my certifications in the IT industry. It is a tool that I rely on. I am a student with TechSkills and have just a few months left to complete my certifications according to my ONE YEAR deal. This computer issue has set me back off pace of completeing my GOAL of MCSE in my alloted time frame.

Since then, twice they have had to replace the modem, the mother board, the fan, and now....when the extended warranty was up...the lousy piece of crap died. I could have extended the warranty for $199.00 a year..NOT. Instead I bought a beautiful new Dell. What a difference..a delight. Honestly, it was the worst piece of computer junk I have ever had..and I started out with a Packard Bell which was a lot better than this thing. Customer service sucked as well. I will advise everyone never buy Gateway!!!

I had to replace the piece of junk and glad I did. It caused me a lot of stress having to constantly reformat it and losing my work on it.

notebook has been returned 4 times for repair. have requested a new system or refund

have lost lots of business money from system being out of service

I have ordered from Gateway in the past! In the years of 2000 and 2003, both time I have been quoted what my payments would take 36 months to pay off the computer! June 2008 I ordered a laptop and was quoted monthly payments of $26.40 and once again 36 months to pay off the computer! I get my first bill and I made a payment of $20.00 which $17.04 went to finance charges, leaving $2.98 for principle. I called Gateway when I receievd my second bill and it was for $25.00 and the interest would be 25.99%, WOW at that rate I will be paying for 8 years and 3 months I was informed, making the computer $2500.00!

I only financed $800.00 fot this laptop! I'm really upset that I was tricked into this. I don't make alot of money and can't afford to pay much more then What Gateway and I agreed on $26.40 for 36 months! With them being honest with me the first #2 times I ordered a Gateway Comouter I trusted they were being honest with me now, WRONG! I even asked to return the laptop in the origional box with everything it came with but they won't except it they told me when I called and asked them! They won't even return my calls! Very Upset with Gateway's dishonesty!

I was only to pay 36 month, but with the finance charges I'll be paying 8 years & 3 months! A $800.00 laptop will cost me $2500.00 A BIG DIFFERENCE!

I have been having problems with the desktop model GM5480E since May 2008 I purchased the computer 9/1/2007, since then I had 2 keyboards. Since May 2008 I have had problems with the tower. Gateway sent a new hard drive than and to wait for the system disks. The hard drive was not the problem.

Sent it to them got it back it worked for a week than another problem, it kept freezing up and slow. received it back and now I can not test it because they key board again is no good. 7/14/2008 they were to send another keyboard it is now 25th and no keyboard. I called and they said it is backordered. They give a 90 extended warranty on the service parts, which I can not test because of the keyboard issue. NO ONE wants to help in resolving the problem. I am always told that I have to send it back to them. TIRED of this I want the problem resolved or a new computer. I placed a complaint with Home Shopping Nework (I purchased though them) I also complained to my credit card company (American Express) PLEASE HELP

my hard drive stopped working again because the gateway notebook overheated.. This is about the 5th time it has happened. They wont help me and keep saying it just happens

loss of business and frustration

I bought a lap top computer for my son for xmas in 2006 with the accidental warranty that covers spills, physical damage and things like that. It was an additional warranty that we bought to cover all liabilities. My sons cat peed on the computer and we had to send it in to customer service. They replaced part of the computer but refused to fix all of it stating that cat pee was a biohazard and that isn't covered. If he had spilled a pop on it they would have covered that.

I have read the warranty over and over and their is nothing in there about not covering urine. The warranties we bought were a third the price of the computer to prevent this from happening. Gateway says our warranty is no good and they will not service us anymore unless we pay all costs. We have tried to contact them but they take the information and never get back to us.

My son uses his computer for his job so this has hurt his business. This computer was not cheap so to replace at this time is not possible. The cost of the lap top was 1293.00.

They seem to be more interested in just moving you from person to person and no one tries to solve your issue. After receiving the wireed components, I had to argue with a customer service person as to whether I had ordered a seperate wireless set. Afterwards, I called my salesperson who was of no help and he had the gall to try and sell me a new wireless set. After three weeks, I am still awaiting a replacement wireless set. This company is lousy keyboard. lost productive time.

Gateway computers have been shown to overheat and causes damage to the hard drive

I have had 2 that do this and they will not help me

2 computers damaged more to follow

someone help please

Two weeks short of the one year warranty expiring the mother board of my GT4024 failed./ Gateway replaced it. Subsequently the USB ports work intermittently at best. Gateway tech service suggested that I download and install new drivers. Did that - the USB port still don't work properly. I then spent the money to have a full system restore done professionally.That did not solve the problem.

I think it stems from the replacement motherboard that they installed.They offer no help at Gateway other than to pay for their out of warranty tech service to solve the problem. Why would I think they could solve the problem now if they haven't been able to in the past. I don't think they have a clue about the problem. I'm certainly not going to pay them to prove it to me.

I'm out approximately $650 that I paid for the computer. It looks as though my only choice is to replace it. Rediculous choice for a two year old machine.

Ok I ordered a new computer system and also a New Plasma TV from Gateway.I did this in order to lower a current bill that I have on a TV that I got from a rent to own place that is $200 a month with gateway its only $75 a month for TV and Computer see what I mean. Got the computer fast I think about five days but the TV didn't come so after waiting about a week I call Gateway and they tell me that it was lost and will take 72 hours to get another one shipped

so 3 days later I call to find out tracking #'s for the TV and it still has not been shipped so they say sorry and it will take another 72 hours to ship well to make a long story short today was call 4 and the TV still has not been shipped and it won't until they are done investigating what happend to the first shippment and now I got my first bill in the mail and still do not have the full order. Made the order on June 8th and still no TV.

Now instead of me being able to turn my old TV back over to the rent to own NOW I HAVE A PAYMENT OF $200 PLUS THE $75 FROM GATEWAY A MONTH and the chic on the phone from Gateway said it could take another MONTH maybe longer

Gateway did not pack any type of restore discs with my laptop (MX8738). Using Gateway's factory restore by pressing F8, the hard drive crashed. Now Gateway wants to charge me $20 to replace discs I never even got, even though the computer is under warranty. I can deal with the rudeness of the staff and the subpar performance of the computer, but paying for discs I never even got is the last straw for me, especially since the computer is still under warranty.

PC is currently nonfunctional.

Bought a Gateway Laptop MT3423 last July. Nine months later Gateway has had the computer for 2 months. I have spent hours on the phone. The worse customer service I have ever encountered. Circuit City won't help even though I paid over $300 for an extended warranty. Had I known that Acer now owns Gateway I would never have bought it. There is no way to describe the horror dealing with Gateway and there is no end in sight.

Bought new computer in 2000, we thought our inexperience was the problem but by 2002 knew the computer was no good. Many tech service calls, sent back to gateway at least once, after about 14 months during which computer actyually worked about 3-4 months it begcame unusable and has sat in our breezeway (enclosed) ever since. They finally told us we were on our own and could have it repaired wherever we wanted to at our expense.

unfortunately I was not aware of this site until recently so it may be too late to recover damages from the Gateway computer that was essentially defective when manufactured.

In a nutshell, we paid nearly $ 3000 for a computer that was defective from the start, never worked right, and is now inoperative.

My Gateway computer was purchased in February, 2007. In October, 2007 - still within the warranty period - an electronic short developed in the charging system, so the computer would not charge nor work on A/C power. The computer was repaired under warranty and returned promptly. In January, 2007, the exact same problem occurred. Again the computer was returned under warranty, repaired, and returned. The computer was then taken to Ecuador on a mission trip, and within days the exact same problem reoccurred (third time). Gateway refused to pay to ship the computer from Ecuador for the repair, so we had to wait until the computer was back in the States (May'2008).

I again contacted Gateway, but the response was that now the computer was out of warranty and they would not cover the repair. After HOURS of phone calls and research on the Web, I was finally referred to Gateway's Executive Response Team. I spoke with Justin who told me that they would cover the problem and he stated that he would send out a box to return the computer. After waiting over a week with no box, I tried to recontact Justin at his personal number, but he never answered the phone and would never call me back despite numerous messages. I called Gateway's corporate home office, and they transferred me to Cory Peters, also in the ERT, who stated that he would personally make sure Justin returned my call.

After several days of no call back, I again called the corporate office and this time was transferred to Phillip. Phillip told me that he'd make sure the box was sent out, but again after a week there was no box. After another call to the ERT, I finally got a call from Phillip and a box appeared at my home a few days later, June 11, 2008. After waiting almost 2 weeks to hear a response as to the repair status, I called Phillip back, but now his number shows to be a non-working number. I have since been unable to get a return call from anyone in the Executive Response Team and am at the end of my rope. Of course a one hour phone call through the normal customer service channels accomplished nothing. Thanks for any help you can give me.

Recently my computer went through a malfunction that required only a minor O.S repair. Being an aeronautical engineer I am very familiar with computer software, hardware and various technical components. All I needed was to install or recover a corrupted driver; however [Gateway] never supplied me with the drivers. I have had this computer for only 2 weeks. [Their] customer service representative was not helpful at all and even demanded money for the recovery cd, which should have been supplied the manufacture.

I am totally outraged with the customer service, manufacturing process, and management. Being a part of the high tech industry you have just lost one customer along with recommendations to my fellow colleges, unless I can get some sort of redemption on my frustrations, time and money loss.

This computer was also bought to help a disabled person try to make money from home. I bought this computer in 06, 5 months later the motherboard burnt up, sent it in to be repaired and now 1yr 7mos later it burnt up again I called and they said they can't do anything as their guarantee's are only for 1 year. Well I did not spend money on a computer only to have it die in 2 years.

You can not reach none of the upper managment and all you get from sales and support is run arounds, oh and I was never offered the option of buying an extended warranty.. Unless I get a responce to this email I will also be putting this letter in the hands of the better business burea as this is nothing but fraud, if the other business's has to own up to their mistakes by our governments then so should Gateway One more thing I am also sending this into our Governor to let him take it to congress and see what can be done

I purchased a Gateway Notebook Model ML6228 in Sept. 07. Unfortunately, I had a liquid spill in December, and nothing I could do would get the machine going again. My local pc repair shops said it would cost several hours labor & there was no guarantee they could get it going again without major cost. I decided to call Gateway to have them fix it or just refurbish it. I paid the $250 repair fee, they sent the box & I sent it in.

Of course, they said the motherboard was shot so the total repair was costing me $36 more than the entire notebook cost me 3 months earlier. I figured I would have to buy something anyway, and I liked the feel of the notebook, so I authorized the repair. I received it back (after 5 weeks!) and even noticed some of my files were still there. I started it up but none of the USB ports read my travel drive or cameras. I called the Retail Service Operation Dept. (who set up the repair) and they told me to call Tech Support.

I called Tech Support and they told me I had to send it back - the repair was under their warranty and he couldn't help me with anything. He seemed very concerned and said he would put a rush on it for me & was very apologetic. I rec'd another box & sent it back again. Someone called me a week later to say they tested the laptop & nothing seems wrong. I told them what was happening - my travel drive & cameras worked fine in every computer I tried, but the notebook said it didn't recognize them. They said they would have them test again. I received a missed call with no voicemail from Tech Support the next week.

Then, the following week, the notebook is on my front porch. I opened it last night & tried it -- nothing! SAME problem! I called Tech Support ASAP and once again, he's very apologetic, but I have to send it back AGAIN! He says he doesn't understand why they didn't fix it properly - apparently, they think they did. I don't understand it - I asked if I could take it to a Best Buy or somewhere that services Gateway - he said he didn't know of anyone that serviced Gateway, yet on one of my earlier conversations with Tech Support, the woman told me I could have taken there.

This has been an extremely frustrating & expensive experience. I've paid over $1,000 (for a low-end notebook) and I still don't have a working notebook. I just want them to replace it completely at this point. I'm also purchasing a notebook for our condo office & you can bet it will NOT be a Gateway!

I have paid twice the amount I originally planned on and still don't have a notebook! Now I will be without another one for several weeks more!

On 10-13-06 I purchased a GT4022KB at Best Buy in Lawrence, KS. I also purchased the Extended Service Plan. In April of 2007, the Video card went out on the desktop. I returned it to Best Buy and they replaced it w/a new card. Then in Sept of 2007, the computer died. I returned it to Best Buy where the did testing and said it would need to be returned to the factory. I called the factory, I assume. A box was sent to return the computer to them, which I did. It was repaired by a jmramirez and returned in late Oct. and I called several times. It had apparently been sitting somewhere, but never shipped. When I finally got the computer and opened it, the center section w/the Gateway logo was missing.

After calling I was sent another box and told to return the computer. I did. The next time it was returned, after several more weeks, the front panel, that slid up and down was broken. I called again and was again told a box would be sent and to return the machine. So I boxed it up and returned it. The first time it was returned the paper returned said boot failure. The second time it was returnedthe paper said again boot failure and was repaired by a LJMENEZ. I didn't understand how it could be repaired the first time for boot failure. Never even plugged in or turned on and when returned the second time repaired for the same boot failure.

I waited and waited and called and no computer and it was again sitting somewhere waiting to be shipped. By then it was Dec. and a refurbished computer was returned to me. I had to argue w/the tech. to have W/XP installed instead of Vista. In the mean time of waiting for my computer to be repaired and returned I had to purchase a new laptop. It was NOT a Gateway. The computer that was returned this time was a different model and only had 1 drive. My original desktop had 2. Again I called and was told the model GT4022 did not come w/2 drives.

On Jan 23, 2008 I faxed a picture from the front of the book that came w/the original computer showing the 2 drives. By now I told Linda I wanted my money back and they could keep their computer. My money couldn't be returned, I couldn't get a new computer, and that was that. Then approx. 5-6 wks ago the computer just died again. I again called Gateway and was told I could return the computer. I was so upset by the situation, I wasn't going to return the computer, as I didn't know what would be returned. So a new? power supply was sent to me. I haven't had it installed yet and asked if I did it would my service contract be voided? Noone seemed to know.

I just want my money back so I can purchase another computer. And you can bet it will NOT be a GATEWAY. I've told everyone I talk to that is thinking of buying a computer to NOT purchase a Gateway and I will continue to do so.

The consequences of not having a desktop besides losing all my files, business documents, emails, pictures and business information, I can't calculate. It seems like I've been w/out the computer more than I've used it. It has been very time consumming retyping all my documents onto the laptop, and I still haven't been able to reenter all. I'd still just like my money back and what ever is salvagable on the old machine transferred to the new one.

I have had my Gateway computer less that two years. I got it back to days ago from repairs for the second time. The computer worked for a day and a half and has quit working again. Please do not purchase a Gateway computer. I bought a two year extended warranty after it broke down the first time. I wish I would have taken that money and invested in a new computer.

I bought a gateway laptop from Best Buy. I have sent it back to them three times now within one year. The first time I sent it to gateway, the speakers stopped working. The second time I sent it back to gateway, there was dark spots in the screen. The third time I sent it back, the speakers are not working again. They have directed me the the Executive Response Team.

I cannot get any assistance with this latop and I think it is a lemon. I lose money and business everytime I send it it.

purchased a notebook pc from best buy and notebook has the one year fix policy on it's product. i contacted gateway directly to find out if they would repair my internal wireless card. it wasn't connecting to the internet like it should. i went to speed test.com and the site tells you your speed. well, it was slower then dial up for the results, yet there was no problems with the internet service. the notebook had never done this before.

i manualy hooked the note book direct to the router by the cable and it works ok. this is not what i bought this notebook for! i bought it for the wireless capability.

gateway informed me that they weren't going to honor my service agreement that they issue with all their computers for the first year--mine isn't even a year old yet. i still have three more months until it expires.

I have a Gateway Desktop. In February 2008 I called technical support for a problem and was told that the tower had to come in for repair. I sent the tower in and came back to me with a new motherboard.

In March 2008 another problem occurred concerning the hard drive and the video card. The problem was that I was not able to do a recovery. Also, the dvd/cd rom drive drawer would not open. They sent a new drive which ended up to be the wrong one and had to be sent back.

Gateway sent me a new hard drive and video card and guided me through the installation of same. The computer did not recognize the new hard drive and had to be sent back for service. Came back to me.

Had to call technical support a few weeks later for another matter and was instructed to do a repair which involves the same process as a recovery. It did not work, since they did not fix the hard drive in the first place.

I was told by customer service to call a level 2 technician which I did. I spoke to a tech named Tim who got the system to recover but after recovery completed I lost the internet, sound, among other things. I called the Tim back and he said you need to install the drivers and applications. He sent me the disc, installed the drivers and applications.

On April 28 the tower had to go back for service due to the brand new video card blew out and the cd/dvd drawer was still not opening. The tower is back in service and now I find out that it needs a new motherboard again. I was told they put in a faulty motherboard back in February. These machines are supposed to be tested before they are shipped back. Guess that never happened.

On May 7th I called a level 2 tech support to inquire about getting a new tower. He transferred me to returns which was the wrong department. I had to call level 2 tech support again and now I was told I cannot get a replacement tower until my tower comes back from service. I was also told they lost the cd/dvd drive which was in the box with the tower. They do not have a motherboard and are waiting for the motherboard to come in and have no idea how long it will take.

Each time this computer goes in for service I lose everything. They have reinstall windows and I have to start from scratch. Three times in the past two month almost three months to be in service for the same thing is a little much. I have written two letters to the corporate offices, emailed the executive response team and filed a complaint with the Better Business Bureau all to no avail. Nobody has responded.

I have no computer. Computer needs another motherboard for the second time, a new video card for the second time, a new cd/dvd drive, and the hard drive to be repaired for the second time so that I can do a recovery. The fan has to be fixed for the second time. Nothing is working.

I teach college in 3D multimedia courses so I purchased a high end computer from Gateway in August 2006 with a three year 24/7 service agreement in order to prepare coursework at home for 300 and 400 level college courses. The computer was delivered right out of the box with broken speakers. In order to return the speakers, despite my service agreement, I had to repack the speakers, provide my credit card as collateral sending the broken speakers back to Gateway and if the speakers were lost by the carrier, my credit card would be charged for their broken speakers. I elected to replace the speakers on my own. Short time later, the monitor went dead...a black screen. 2-3 weeks were lost while arguing with Gateway that I had no monitor, which they denied was possible, despite the service agreement that I paid for. Finally Gateway issued an RMA #, the monitor was returned, again insured by the collateral of my credit card to replace their broken equipment.

Shortly after the new monitor came, apx. October 07 the PC was malfunctioning so I began calling Gateway for support. Six weeks passed talking to Gateway techs who wasted hours of my time putting me on hold, repeating the same sequence of no-help, prescripted responses while the computer continued to not operate at all. Dozens of calls to Gateway were recorded from October 07 through January 08 while the computer did not function at all. Consequently no work was able to be completed. Finally in January 08, after hours of arguing, Gateway admitted their hard drive was broken, authorizing one of their techs to replace it. Once the broken hard drive was replaced, the computer worked -- marginally but not at optimum efficiency.

Having lost so much time chasing Gateway under a service agreement I paid to keep the system operating, arguing with the techs who insisted the issues were software related, i.e, not their problem, despite the fact that all software had been tested at my college campus with NO ERRORS, so the only problems could be Gateway hardware. I demanded a refund because the computer had become a black tomb incapable of what it was purchased to be able to do. This system holds more than $20,000 of high end software applications that are rendered unusable when the computer does not operate. When the computer is unusable, coursework does not get prepared, student work submissions can not be fixed, essentially all work comes to a halt or I am forced to drive seventy miles to school to use computers on campus because my Gateway home unit is UNDEPENDABLE.

I do not have the time nor money to donate to Gateway for equipment that does not work. Gateway insists all these issues are software related, i.e., not their problem. However, everything that broke was HARDWARE manufactured by Gateway. I filed complaints with the BBB and the Illinois Attorney General. Both the BBB and the IL AG corresponded with Gateway. The BBB posted this issue to their website but had no authority to enforce my demand for a full refund so I could purchase a reliable system.

The ILL AG suggested I contacted a private attorney to sue Gateway for breach of contract but that throws more money and time down a lost cause drain. These giant corporations who sells expensive equipment to consumers, that ultimately do not work, leave no alternative remedies available to the consumer. What I paid for does not work. I want a refund to purchase a system that does work and apparently once a large corporation says NO everyone sticks their head in the sand and obeys that corporation regardless of all circumstances connected to the issue.

Gateway refuses to issue a refund. There has been an enormous and documented waste of time and money chasing Gateway regarding their faulty equipment. No recourse is available to consumers when dealing with corporations unresponsive for their products.

Dear Potential Gateway Computer Users, Before you purchase a Gateway desktop PC you should read this. I purchased a GTE5238E serial in December of 2006. I have owned over a dozen PCs in my lifetime. But this one was by far the worst $1200 dollars I ever spent on a PC. After 15 months of minimal home use the mother board crapped out. Yes there was surge protection. And no, I did not have an extended warranty. I had 3 profesionals look at it and shake there head.

I talked to a couple of Gateway customer service reps and one even agreed with my when I said I got a LEMON. I asked for some kind of discount on getting it repaired and that was not a Gateway policy?. No wonder this company is on its way out. Needless to say I will not spend a penny on this piece of junk. I am in the IT field and I will be sure to let everyone I possibly can know of my experience with Gateway.

When I used Gateway's 'chat with service rep' to find out what memory I needed to upgrade my NX270 memory from a meager 512K, the agent (Sherry_GWPS011) refused to tell me 'what' memory I needed, only that I could buy it through Gateway. When I pressed her for a response she disconnected the chat.

This is terribly poor customer service.

I purchased 2 gateway GT4023E computers. I purchased one for may daughter who was going away to college Aug 06 and 1 for myself in October 06. Immediately, my computer began to have one problem after the other. It was in for service 4 times, each time they replace the motherboard. My daughters computer began having the same problems recently and from my own experience I knew that her motherboard was about to go out. She contacted Gateway and they told her yes, the motherboard was bad and because her warranty was expired they could not do anything for her. I contacted them today via the web and I was told that the motherboard that these computers have is not available and was offered to buy another computer from them. Are they kidding? I will never buy another Gateway computer. These computers have been nothing but problems and their customer service is awful. I believe that they are selling computers with compromised motherboards or something in the way the systems built is causing them to fail. They should have offered a replacement motherboard or computer that is reliable. They just give you the runaround. I have owed several computers in my lifetime and to date have a 1998 compaq still running. This is simply unacceptable.

I have spent so much time talking with them; boxing and shipping my machine and being without my machine due to their faulty products. I happened to use mine for a small home business. Now I have a daughter in college who needs her computer for school and it now has failed as well. I was going to just buy the replacement motherboard and have it installed but they don't have any.

I began calling Gateway Tech Support approx 2/1 when I could not log into several critical, but not all, internet sites on my desktop. Since it was determined that the problem was not with the internet service provider, I have spent countless hours on the phone troubleshooting the problem with Gateway support staff. Almost each time I call, a new tech joins the problem resolution, and after re-explaining the situation, they start from scratch reviewing the lengthy documentation on file and inevitably request that I repeat many if not all of the previous steps we have taken to resolve the problem and which have not worked. I am under warranty until 3/29/08 and feel at this point that I am being stalled, so as not to have to address the inevitable, i.e. that they cannot fix this machine. We have already wiped out the hard drive, and information which I had accumulated over several years has been lost, performed 2 system restores, then replaced the hard drive and motherboard, taken the computer apart while on the phone with them because the new drive/ motherboard did not resolve the problem. It was suspected that the Tech had left a loose cable, and finally I returned the computer to them for repair.

It was returned to me today, but with the same problem. The tech support team member tonight had me on the phone for approx 2 hours, again repeating steps we had taken previously, and then suggested that I call the sites I was having problems with, such as American Express and Ebay, although I explained that I have no trouble accessing them on a borrowed laptop I've been using. He then said he really didn't know what to tell me. I requested a supervisor and was told to hold several times, then that they were all busy, then that they were all in meeting. I was finally given a first name only of a purported supervisor, Camil and a badge # FL 5782, and told to call the regular number (listed above) to reach him tomorrow. This is a recorded message only. In the entire six weeks, I have only received a call back once after leaving a message on it. I fear that this process will simply continue until the warranty expires on 3/29 at which time I'll be told that it's no longer their problem. In addition, without the kindness and generosity of my neighbor, I would have been unable to access my banking info, or conduct business during this entire episode. My patience has totally worn out. PLEASE HELP.

I have lost approx 30 hours of precious time helping Gateway troubleshoot the problem, much of which was wasted duplication--and have been unable to conduct business or access my financial information on their computer.

I got a laptop for my daughter who started college in August. The laptop worked fine for a while--until around the end of December when it started to glitch while it was coming on. When you tried to turn it off a blue screen with hundreds of white likes would pop up causing you to have to manually shut it down. I immediately called Gateway, and they said they would send me a box because my laptop was still under warranty, and it should not have been doing that. About a week later on a Thursday I get the box, and on Friday they picked it up. The following Monday we called to see if they had received it, and they said it was being sent back; they had fixed it.

I received the laptop back in a few days and turned it on, and it was still doing the same thing it had previously been doing. So I called a second time. I told them what it was doing once again, and they said that they had replaced the screen--that it shouldn't be doing it still. So they agreed to send another box. About a week later I received the box; they picked it up that Friday. I called again later that week, and they said they had to order a part for computer so it would be a while. I said ok, and they gave me a tracing number. About a week or two went by, and I finally got the laptop back. I turned it on; it was once again doing the same thing.

SO I called yet again customer service. The guy I spoke with was really nice, and he could tell I was upset by this. He said that it was mandatory that they attempt to fix it a least three times, and after the third time if they didn't get it fixed they would go through the process of sending me a new laptop. So I agreed to send it in one more time. They sent me the box; I received it in about a week, and again they picked it up on Friday. They had it this time for about a week or two again. I finally got it back today, and when we turned it on it was still glitching when it comes on, and now it is running very slow. They had completely removed the programs I put on the computer and put theirs on there. So I again called to see what could be done. I then spoke to a customer service rep. who was very rude and told me that the previous two times they had not been finding anything wrong, but yet they have been replacing this on the laptop.

So I asked many times to speak to a supervisor, and after holding on line for about 5 to 10 minutes I was finally transferred. The supervisor was very rude as well; she said that they would replace my laptop but only for a refurbished laptop; or they could send me another box, and they would continue to try to fix it. I just feel that I should not be getting a refurbished laptop for my new laptop, as I only had it a few months when it started to mess up.

In the result of this my daughter has had to go about a month or longer with out her laptop. We are having to schedule are time around when it's convenient for them to pick the laptop up or drop it off, and we have been treated wrongly by the customer reps. by them being rude when we have called and lying to us about what has been done to the computer. I just feel that this wouldn't be a big deal if they had fixed it the first time.

I purchased a Gateway laptop mx6631 back in 2006. Two months after the warranty ended, I emailed Gateway about the surface coming off. They told me they were not responsible for this matter. The cd/dvd reader/burner is absolutely awful. Half the time it does not work with backups of data I've created. Now the hotkeys FN have totally messed up my keyboard. After trying everything and anything possible, I've lost work.

I lost a lot of my work and data due to the awful cd/dvd reader/burner as well as the hotkey FN coming on whenever it suits itself. I've lost data. If I would've known that Gateway laptops were like this, I would have never spent $1,400.00 on this machine and put myself in debt to support such a company--and have to put up with the frustration of no support unless you pay.

The hinges on my computer cracked and fell off.

Gateway said there was a defect in the notebook hinges but it was corrected. I was never notified about this defect and since I was out of warranty, I had to pay for the repairs even though it was discovered during my warranty.

I made the mistake of trusting an online sales person to actually have integrity. I wanted to upgrade my laptop to a 7200 RPM HD (250 GB) and get my memory upgraded to 4 GB from 2. They gave me the price breakdowns for each item and I made the purchases after VERIFYING TWICE with the sales rep, of what I was getting. When I got the sales receipt, I discovered the HD was not what I ordered or requested so I sent a quick note to Customer Service who then explained that they don't offer the size and speed of the HD in question. I explained that I did not want the drive. They told me to Delivery Refuse the item from Fed-Ex and when they receive it in TN, they would issue a credit within 10 business days.

On several occasions I contacted them to keep track of where the item was (they did get it back on Feb. 20th), but I am still without my refund. In addition to this, I have now been told that it has just now been sent to accounting and that it will be another 10 business days. What I am doing, Going to Best Buy every chance I get and letting EVERYONE who looks at a Gateway know that they are NOT to be trusted and that they would be better off with something different. Maybe if enough people said enough they would cut out these type of practices.

I purchased a Gateway PC from Futureshop in August of 2006. As a student I felt that this computer would be reliable for me to use in my post-secondary studies. After a year and a half, the motherboard failed and I was out of warranty. The computer repairman in my local town said that he could replace my motherboard, however he quickly realized that Gateway's model of that motherboard was rare, and no longer manufactured. Therefore, there is no replacement motherboard that will support ANYTHING in my computer, including my Processor, and 2 gigs of RAM.

So I am sitting on my friend's computer right now, telling you that I have nothing left but a hard drive and I must now purchase a new computer. Gateway computers are NOT worth the money. I believe it is unfair that Gateway no longer even has a replacement motherboard for the PC I bought only a year and a half ago, and I should be refunded in some way.

I purchased a Gateway Desktop DX system on 9/13/07 with the new Windows Vista Home Premium Edition installed. After having the computer for approx. 4 months the computer began to crash on a consistent basis. I called Gateway Tech support based in South Florida and spoke about this problem with them. The technician had informed me that the problem was not with Vista, but possibly with the hard drive. Since the computer is under warranty, a new hard drive was sent. Once I received my replacement Western Digital hard drive, it was installed that night. After taking about 3 hours to reinstall all the programs, the computer was finally up and running.

About 2 weeks go by, and the computer begins to crash all over again. After checking for the solution, the Windows Vista operating system indicates that the problem was caused by Vista. I once again called Gateway to complain about the problem. Tech support informed me that the item can be shipped to them for service under the terms of the warranty. The only problem is, I would have to pay the $40 plus for shipping. After complaining about having to pay for shipping, the supervisor from customer service speaks with me. The supervisor sounding like he was reciting the company speech, gives me the one time courtesy lecture where a box and label will be sent to my home for shipping. Then I was given the riot act in a diplomatic way where he utilized some acronym on how to handle upset customers. So, now I will attempt to send this defective and expensive paper weight in to get diagnosed. The supervisor closed the conversation by indicating that should there be a different problem with the computer, I would then have to resend the computer back and pay all shipping charges.

I find that Gateway Computers hasn't changed much since their wave of defective computers hit the market back in 1999 when I had another one of their defective computers which ultimately had a mother board replaced 3 times, hard drive replaced 2 times, and mouse replaced 2 times and the computer still never worked right. Shame on me for thinking that after all these years they would have improved. I guess in the end I am going to have to take a loss of approx $1,900 on a part time computer. Thankfully I have a Dell laptop that I can rely on to fill in for the time I will be without my desktop which was indicated to me to be about 2 weeks. However, the supervisor stressed that there would be no guarantee on whether the problem can be fixed, or how long it will take to fix it. The only thing he was sure of was repeating the typical corporate phrase refer to the terms of the warranty. I'll remember that line next time someone is interested in buying a Gateway computer.

I purchased a Gateway laptop in Aug. 2005. I have had the cover and hinges replaced three times under my Best Buy warranty because of cracks. I've been told this is a common problem with these laptops, but Gateway will not replace it. My warranty is almost used up, and I'm stuck with this laptop which has known recurring structural problems. This is the last Gateway computer I will every buy.

I have been without my computer for weeks at a time while it is being serviced. This has put my business on hold and forced me to find public computers just to do daily work.

I purchased a Gateway Laptop Model M675 with a 3 year on-site repair warranty plan which expires in March 08. Since Oct. 07 have been waiting for replacement of the LCD Screen and cracked case. Gateway sold the warranty service to MPC and many promises have been made about delivery and all have fallen through.

Consequence is that I have been without the use of my laptop and have had to borrow or rent a computer when traveling.

I called the customer service for Gateway and they refused to help me AT ALL unless I paid a forty dollar fee! I was not asking for anything to be replaced. I only wanted to know what sound card my PC had in it and if there were more current drivers. They also said that if I paid that DID NOT guarantee that the issue would be resolved. This is a terrible policy. They have no real customer service department all they have is a customer exploitation department. I will never buy another Gateway. They lose me as a customer because they would not answer a couple of simple questions.

I purchased a Gateway computer almost a year ago; the battery stopped charging after about 4 months. Noticed a gray dot in my screen with no color and sent computer in for repair of the battery. I questioned the gray dot. Gateway called me and told me they will need me to pay to replace the computer screen because I punctured it. I told them that is how I received it. As of right now, there is clearly no puncture in the screen. However, they refuse to do any repairs at all under the warranty until I pay to replace the screen. Worst company ever.

Loss of a computer that is falling apart--not to mention the time spent calling and arguing with them that I did not damage the product.

Since purchasing a notebook from Gateway in June of 2006, I've had to send it in for major repairs twice. In January of 2008 it is - once again - dead. Each time it goes for repair, the notebook is lost for use for at least six to eight weeks. This equipment is the worst I have ever encountered. I would strongly, strongly recommend against purchasing Gateway products.

As a result of losing the notebook for business purposes, I have lost a minimum of 12 weeks of use, which translates to approximately $25,000 of lost income.

I have had multiple problems with the new, top of the line, quad processor. It wouldn't run 3d Max software, crashed often, USB ports didn't function, unusual behavior, and I had to spend one hour on phone with Gateway tech doing complete re-install of op system. I lost everything and it still doesn't work right.

I paid $4928.75 for their best computer and it is the worst computer I have ever owned and I started with an Apple II and have owned 12 different computers. I should get a new computer of the same type that actually works.

I got a notebook in June. On Dec 26th, I sent it to Gateway because the computer would not boot up. I sent it to them, I then got the computer back within 4 days saying all was okay and that it had a reinstall and reimage on the hard drive. Mind you everything, all the icons and everything else that was on my desktop were still there. My husband, who is a computer IT, said there is no way they did what they did. One day after getting the computer, it died again. I called them back and they had me resend it out and today which is 1/08/2008, I got it back and the thing doesn't even turn on. So once again I called them and tell them the issue AGAIN and this time the lady on the phone says that in the notes it says I need a new motherboard. Then why did they send it back to me saying all was okay? I am so mad. I want my computer. She even said herself that they are getting a lot of complaints about their repair center. It's not that hard to fix a computer.

I am losing money on my home company.

I purchased the computer at Best Buy on 4/14/07 and within months began having problems with the computer. I sent it in a few months ago because I was told by Gateway I would need a new motherboard. I am not able to even turn my computer on again and have been told that I will once again need to send in my computer. Last time I was without my computer for almost a month. Spring semester starts in a few weeks and I will need my computer. I have all of my finances (Quicken) on my computer as well as all my photos of my children. I have spoken with Gateway on numerous occasions and every time, I am told we're real sorry, we'll get the box sent out right away and get it looked at. When I spoke with the gentlemen this morning, I informed him that at this point I no longer wanted to have a Gateway computer that was so obviously a lemon and that I wanted my money back. He informed me that I would need to contact the retail store to discuss that. Best Buy has a 14 day only policy and will not accept it as a return. What am I supposed to do with this $700 computer I need for school that does not even work half the time? Please help, I just want to either have my computer replaced or get my hard earned money back!

As I stated above, all my accounts are kept with my quicken program. Without my computer, I do not have a way to balance my account. I do not have a way to do the work necessary in my semester coming up.

I bought a Gateway laptop in 2004, and with it I bought the 3 year warranty service. In November 2007 I sent the computer in for service, the AC adapter would not connect to laptop. When returned it didn't recognize the ethernet port or the memory card slots. Two field services later, this problem was not resolved, and the DVD was now not recognized. I sent the machine in to the service center 11/27; as of 12/14 I still have no computer and Gateway says they're waiting for a plastic part and no date when that part is available. They now say will ship laptop out (without plasic part) within next few days.

I bought and paid for service 3 years ago, now I believe Gateway is hoping that I will simply go away, probably will, but not before saying to everyone I know that Gateway is not a company that is either reputable or honest (one service person claimed liquid got into laptop, didn't happen and they acknowledged that). The plastic part is not available and no one there seems to know when it might be. I only want my laptop back in the condition that it was when sent to the service center, with the AC cord working. That seems to be beyond Gateway's capability. Last but not least, Gateway's service stinks.

I was asking for advice on what was going on with my Gatewaycomputer. The video wasn't acting right. Tech said they could help me. Ended up making my monitor smoke....so that's broken. I called Gateway supervisor who said they not going to do anything for me,and I was out of warranty. I have a broken monitor!

My husband and I purchased a Media Center Edition Gateway Computer and started having problems with it very quickly. I have called repeatedly and spoke to some 7 different Techs along with the Mgr of Customer Service looking for some help. The PC has been sent back twice for repair and comes back with the exact same problems:1) Freezing screen 2) Shadows of pages 3) The Tower screetching loud noises--along with 4 other issues. I asked for a new PC which was refused, but they would give me a Refurbished one. Well if they can fix up an old one, why can't they fix this one? It is only months old and worthless to us. Now I am unable to even get it to turn on. I have looked and looked online to find an EM site to write the CEO of the Company to have them make this right, but I have been unable to find it.

I have lost so much due to this problem. I am a rep of a large area for ISE exchange student program, and this has made my life very difficult.

Purchased Gateway Computer 11/06. It recently broke down while still under warranty. Response time by technical support has been protracted. When my laptop was returned to Gateway for repair, it came back not repaired. When it was mailed back a second time within a week of Gateway's first attempt to repair, they told me there was no problem. The only way a computer can be returned is if one of their telephone techs determines a problem to exist.

Support is non-existent. Certainly someone answers the phone, and attempts are made to repair the situation. However, returning the unit for warranty service is severely lacking.

I own a Gateway mx6930;it is still under warranty until 12/16/2007. The hinge, connecting the monitor to the base unit, snapped for no apparent reason; and when I contacted the company, I was told this was not covered under warranty. Although they intimated that it was not their shoddy materials to blame, but rather me, I requested the cost for this repair and was told $255.39--which is rough 25% of the cost of the computer. I refused to pay such a steep cost for a computer repair that was not only minor, but was caused by a defect in materials--and to a computer still under warranty.

I then went to Best Buy and was told this is a common problem with Gateway Computers. Further I was told I could buy the hinge myself for approx. $40 retail and they would install it for 39.00, so maybe the hinge part costs $10 wholesale. How profitable for gateway: 1. Don't repair computers under warranty- just tell the customer the problem was caused by his mishandling. 2.Then offer to charge them $200 more than it would normally cost would to correct the problem. 3. Make them pay for the service call by not providing a toll-free number, put them on hold for a while, and then tell them it's another $35.00 for shipping and handling.

Economic damage: I am a day trader and rely on my computer to earn a living. Brand damage to gateway: I am a program director at a college and make hardware recommendations for our dept. and to over 1200 tech. students. Wait 'tll I tell them never buy a Gateway product.

I purchased a Gateway laptop last year right before Christmas. Within a month I had to send it back for service: the screen went black. They fixed it and sent it back in a timely manner. However, now when you type the curser just jumps all over the screen. The system worked fine for awhile, and then one day it froze. I called tech support (was within my warranty). I am told to put in the recovery disk, but then am told I have to buy it for $25. So I did. By then I had lost most of what is on my hard drive. The disk arrives and I install it. I was having trouble installing some of the drivers. So I call tech support back and was told they do not provide that service; however, I could PURCHASE a tutorial disk for $25.00. I told them to keep it and that there customer service was the worst I have ever experienced.

About a month after this all took place MY hard drive burned up. No was I dealing with them again. I had to go out and PURCHASE a new hard drive for $125.00 (about 2 months ago). Last week my A/C adapter fried out as well. I bit my lip and emailed customer service. Adrianna offered to order me one for $99.99 plus s/h and tax. When I questioned her on the price, she miraculously came up with one for my model for only $34.99. I have 3 H/P's in my house and this Gateway. I will never, ever buy a Gateway again, EVER, and I have been telling plenty of people how poor I feel their product is and how inept their customer service is.

I bought a notebook from Gateway with my graduation money from bestbuy.com. I recieved it in June 2007 and in September the hrad drive went out. The geek squad at Best Buy fixed it but two weeks ago my computer was acting up again and Best Buy THOUGHT it was the motherboard so they sent it to Gateway to be fixed. Turns out it was the hard drive again and Gateway still hasnt sent me my computer back. I have spoke with Gateway several times and when I told them I wanted a refund or a new computer since it's all still under one year warranty and they said that they wouldnt give me a refund and if they were to send me a new computer it would be a refurbished one, or in other words another computer that will cause me problems. As a college student, I can't afford to buy a new computer myself or have these type of problems keep happening to my computer.

The laptop was bought for my daughter to do her school work. Due to not having a working computer her grades have dropped significantly.

My parents had purchased a Gateway E-machine in September, 2006. It's motherboard burned out in May, 2007. A year had not even passed and it was having problems already. My parents mailed it in to have it fixed. It took almost a month to be returned. It is now October, 2007 and the computer is not functioning and is experiencing the same symptoms. I spoke with a customer service representative and they said that the warrantee on what they fixed is 90 days. They won't fix anything more or do anything more for us. This is not right. She gave me an address to write a letter to, but that is going to take awhile and will probably get no results. I would like to know what more I can do because their product seems a waste, and I think it shouldn't even be on shelves in stores. I feel companies are always trying to get one over on you, and consumers just give up because it's such a hassle.

It's an inconvenience for my parents when they spent $1000 plus on a piece of junk, and they can't use what they spent their hard-earned money on.

I purchased a desktop that I was told would allow me to use my extra hardware (printer and scanner). The printer works but the scanner doesn't and will not. It is an HP5300C that HP will not support with a driver for Vista (which is the system that my new computer runs). So there I am out $100 or more for a new scanner that will work.

Chance, the salesman even sent me a new scanner, which I paid for except shipping. This one doesn't have a driver to support Vista either. Okay, I will end up purchasing a new scanner, I'm not happy but so be it. Then I find out that the DVD Drive that I had put in as an option won't burn DVD's on the Vista Basic. Well, why would I get this if it doesn't work. Why didn't sales tell me? So apparently I need Vista Premium.

I will not pay anymore money for this machine. They now want to charge me a 15% restocking fee. I paid $91.00 just for getting this shipped to me and they want to charge me more to send it back. So far I am out about $797.00 for the computer, S&H. Mentally I am extremely burnt out.

I ordered and paid for a Gateway NX860XL on 2-27-07. It has been delayed 3 times and it is not expected to arrive until 3-29-07. I have waited for this computer for over one month. I have called Gateway and got nothing except, That's the way it is and you have to deal with it attitude. I'm giving them one last shot because it is the machine I want before I give up and head to Bestbuy.

I bought a Gateway laptop 10 days ago. Already there are numerous problems. I don't know if all of them are all gateway related. It came with the new Vista installed on it and I am using a wireless router for my high speed internet.

If I open multiple windows or programs at one time my screen will look like it is crashing and fade to black then restore back to normal and repeat this several times.

I keep getting disconnected from the Internet.

I tried to click to open my Internet explorer but it wouldn't open it. When I talked to tech support he had me push the fn and f7 buttons. I didn't see anything happen. Then he said push the fn and f8 button. Still nothing and then he told me everything was resolved. I am not very computer literate but this didn't seem like it could have resolved all my problems and it hasn't.

Again I am back to losing my internet connection all the time and my left click button doesn't seem to work all the time either. I paid $1,100.00 for this thing (2/17/07) and it just shouldn't have all these problems already.