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John of Dalton PA (04/08/08)
They were two months late in delivering the laptop,when purchased,they promised a printer for 75.00 with a 75.00 rebate. by the time I recieved the printer, It was too late to get the rebate.when I called cust serv. they said they were really sorry but the rebate had expired.
The software to play a dvd was not loaded at the factory, I needed the player for work,so they promised to send the disc out overnight. When I called them one week later and told then I had not recieved the disc,they were very sorry but the order had been cancelled because I did not pay for it.They never asked for money,I was told it would be free,I paid for it once already when I bought the unit,so they said they would send it next day business,one week later I called to say I still had not recieved it they were very sorry the order was cancelled because I did not pay for it. Again they agreed to send one for free, three weeks Im waiting this is a crime.
I'm a Realtor. Two months without a laptop is unacceptable. I feel I should be reinbursed for the printer rebate,that is a scam. When I bought this I paid for a working dvd player they got paid in august and its still taking all this
Michael of Arlington VA (02/04/08)
Purchased Gateway model GT5636E from Office Depot on 11/17/07. Because it was a Christmas present, I didn't open it until 1/4/08, only to discover that it didn't work - didn't boot up, nothing. Called support 2 times and was told it needed to be sent in. It was received by their warehouse on 1/16/08. We received a computerized courtesy call on that date. No communication from them; I called on 1/28/08. The person could not explain what the issue was and offered to 'expedite' it to the warehouse. I was instructed to call back in 24-28 hours to find out what was going on. Called on 1/30/08 and was told that the motherboard (the faulty part) was on backorder but should arrive 2/1/08 and potentially could be installed and shipped out 2/4/08. Called on 2/4/08 and was told that 'apparently' there was a shipment of motherboards. He offered to expedite it to the warehouse and get my 'computer back [to me] as soon as possible'. I was instructed to call back in 24-48 hours. (I resent being the one having to call them to find out when my repairs will be done, or advocate to get my computer back).
When I pushed about speaking to someone else, the tech person (a 'corporate manager' according to him) informed me that he had the same authority as any supervisor. When I inquired about the possibility of getting some extension of my warranty, he offered me an extended warranty...to purchase. I doubt I have any legal recourse here, but I find it frustrating that instead of a new, working computer I get an empty desk and (someday) a repaired computer. Meanwhile I now effectively have a 10-month warranty.
Mostly this has caused inconvenience. I can't get rid of my 6 yr old computer yet. I have home projects (video, photo, music) on hold.
Laura of Grand River IA (04/12/06)
I ordered a computer 2/07/06 with invoice date being 2/10/06. I was promised a $50 rebate but it was not mentioned anywhere nor was it signed by the lady that sold it to me. I did not receive a rebate form in packaging so supposed it was already sent in. I would call the rebate company and they still don't have any record of it. They said to get form from Gateway and they would help me. After seeing all the other complaint letters I don't know what to think. Of course it is paid for so no deal there I am sure. I am a 69 year old honest lady on a fixed income so the $50 is one reason I bought from them and I could sure use the money.
Julie of Huntingtown NE (03/29/06)
I have mailed, faxed, and refaxed all required documents for my $50 rebate over a 5-month period. I have called the Gateway Rebate Center 4 times and they say they haven't received anything. No one seems to be able to help me. The standard response is to wait a few more weeks and it might show up. And, if it doesn't, then fax it again. You would think at this point they would just send me the $50 rebate since they have a pile of computer notes stating my claim from all my calls. From what I've read, it seems to be a constant problem with Gateway. Why are they offering these rebates if they have no intention of honoring them?
Shari of Cinnaminson NJ (01/30/06)
I purchased a mp3 player for my son for Christmas,unfortunately I did this in Sept. to receive the $50.00 rebate. Needless to say I never received the rebate and after many calls was told there never was a rebate. Funny, I had all the paperwork saying otherwise.
Daniel of Ironton MN (01/04/06)
I purchased two emachines, one from Circuit City on 9/11/05 and one from Best Buy in October 05, expecting the advertised rebates. With both purchases I immediately did all the cutting of upc codes, copying of receipts, filling out forms completely and accurately- I made sure that everything they stated I needed for the rebates were followed to the tee. I even double checked that I did everything perfect. I purchased the two emachines computers soley based on the rebates- how naive I am.
I am still waiting for 300.00 in rebates (which they now are claiming is only 150.00). My first irritation came when I received a post card in November stating that I didn’t have a street address included on the rebate form. I had put both my PO Box # and street address on the original forms- part of my double checking that I followed their directions to the tee. I knew that they wouldn’t send rebates to a PO box because of, ironically, fraud.
I live in a rural area and we all have a PO box: If mail comes in with only a street address- it is returned. However I lived here long enough to know to put both the PO and street address, which is second nature to me. I sent back a letter to emachines with my street address AGAIN stating that if they would have looked at the form the first time they would have seen that my street address was right there as plain as day.
Is being out the 300.00 ruining me financially? Not necessarily - though I do want what I expected when I made the purchases based on their advertising. It’s fraud, it’s a scam. I feel extremely violated as a consumer. It also disgusts me to think that if someone, like my mother who received one of the purchased computers as a gift, is on a limited income and they make a purchase thinking they’re going to get a rebate and they don’t, that in my mothers’ case it could have meant her medications for a month. How long are they going to get away with it?
Madonna of Indianapolis IN (12/28/05)
I called rebate center because I had not heard anything about rebates until I rec a reject card from Emachine stating one or more upc or proof of purcahse tabs was missing for rebate # 63589 for $25.00; since they did not specify exactly what was missing I called. The rep said all I needed to do is write down the serial number from the monitor ( I had cut & mailed every # from the box and sent all receipts). She said they normally send the documents back, too. Since I didn't rec them to go ahead and make more copies and resubmit everything a gain in case the person that rejected it doesn't have the paper work anymore and to be sure to write how many pieces if items are included because somethimes they get separated. I inquired about the other rebates and found out the # 62253 for $50.00 was not received, rep told me to go ahead and remail it. I did and now they say they won't honor it because it wasn't postmarked within 30 days from purchase (but when you call on the rebates it says do not inquire about them until after 8 weeks of mailing them in).
Jack of Fresno CA (11/29/05)
I bought a laptop computer thru their ad. I bought the Gateway laptop MX6625 on Nov 13,2005. It stated that there was a rebate of $100.00. When I ordered the computer it did not mention anything regarding how to get the rebate.
David of Clifton CO (11/05/05)
I purchased a Gateway computer and Epson printer Jan.1 2005. Recieved rebate money from Epson months ago but stiil nothing from Gateway I've sent in all information concerning rebate twice. According to your online tracker it hasn't been sent because of 'unqalified letters' whatever that means. I never received the letter telling me this by the way.It's been 11 months now. I bought the Gateway computer, sent in the rebate paper work correctly twice.You owe me $150. It's time you paid.
Sandra of Grand Rivers KY (10/27/05)
I have had my emachine for 3 months now and i love it no problems at all. we own and manage 3 stores, i plan on putting them in all the stores. but I am a little ticked off about the rebates. it is really ridiculous, its like pulling teeth. come on gateway step up to the plate. do what you promised.
Ana of Tustin CA (09/16/05)
i ordered a laptop from gateway and i was offered a $300 rebate for the laptop. i followed the directions from sales representative and verified the information online and mailed out certified mail to gateway address. i was told by gate way representative that they are not responsible for the rebates even when they are sent certified mail. i am getting no where with everyone they are all rude,mean and completely unprofessional (i do mean all) the are the worse in customer service i have ever experienced
Judith of Denver CO (06/27/05)
I called gateway about the fact that I sent for my $100 rebate back in may and still haven't recieved it. they continue to say it takes up to 8 weeks and that they haven't received in their system my rebate coupon request. yet they received the coupon for the epson printer I sent for at the same time as the computer and i received the $50 rebate for the printer but not the computer rebate.
Margaret Gummere of Vail AR (06/21/05)
I ordered my Gateway 53105 computer on 4-11-05. At that time I understood there was a $100 rebate. The rebate form on my computer had the dates 5-5-05 and 5-18-05. When I called to find out if there was a dofferemt rebate form or if this is the one I should use, the person (man) said yes, I can use the form dated 5-5-15 and 5-18-05. I've been waiting for my rebate and today I called to find out the status. I was informed I didn't use the right rebate form and that my papers that I had submitted were being mailed back to me. Sorry. No rebate. What can I do to get a rebate? I had all the correct paperwork and hopefully it will ALL be mailed back to me.
Emma of Napoleonville LA (05/25/05)
i bought a computer in december i have emailed gateway several times about mt rebate and they keep saying they have no record of it but i keep paying the bill each month so whats wrong.
Gena of Melbourne IA (05/09/05)
I purchased a gateway desktop computer on January 4th, 2005. According to the rebate information I should receive $150.00 in rebates. After sending all the needed information, called four times to see what the issue was and sent information via mail and fax twice I still haven't received any rebates back at all. It has been approximatley 4 1/2 months and I feel I have been deceived into false advertising. I will never purchase a Gateway product again.
Glen of Middletown DE (04/30/05)
I purchased a 520cs laptop computer on 1/11/05 it came with a 150.00 dollar mail in rebate. I mailed the form and the original bar code on the computer box and the proper forms they requested.after waiting 10 weeks i called gateway and they said they never receved my paperwork and it must have got lost in the mail and to resubmit the paperwork I sent a copy of the bar code and other forms. I received a letter from gateway with all the forms that I mailed minus the bar code and I was ineligable for the rebate because I did not mail in the bar code.
Gloria of Fort Wayne IN (10-29-04):
I purchased an eMachine on 4/14/04 and like many other complainants, I still have not received my rebates. I resubmitted my request three times to eMachines, and now they tell me my receipts and info were thrown away because I sent them to the wrong address, even though they replied 3 times. I am at my wit's end.
I am a 64 yr old retiree on a limited income and need the rebate dollars desperately to repay borrowed dollars.
Pat of N. Attleboro MA (5/4/03):
I purchased a computer in Dec 2002. I was promised a $100 rebate which I have called repeatedly about. Every time I call it is a different story from lost check to all sorts of dates that a new check will be issued. The irony of this is that I work in the Info Sys dept of my company and although I do not have final say, my opinion is valued. We no longer buy Gateways.
Bob of Fort Collins CO writes (9/5/02):
In December of 2001 we purchased our first (and last) Gateway computer from the Gateway computer store here in Fort Collins. With the purchase came an offer for a $100 rebate. I filled out the rebate offer card and sent it in.
When we failed to receive the rebate after the defined waiting period I called to find out why. I was told that I put the wrong number in one of the boxes. Had I not called them I would have NEVER found out my mistake. I then returned another rebate card with the right numbers. After another wait of three or four weeks I called Gateway customer service and asked about our rebate. They said a check was in the mail. I waited another 3 weeks and still no check.
It is now September 5 and still NO rebate check. Between then and now we have been lied to by not only the local Gateway store staff but also the customer service (?) reps on line. You can't imagine how frustrated we are about this.
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