Gateway Laptops

Well, I bought my Gateway in late 2009, by mid-2010, the cord went, by 2011, the hibernation feature would cause the computer to turn on by itself and the battery dies within 20 minutes, and now 2012, the screen goes black and it wont turn on, well lucky I back up my info on an external drive. I do not encourage anyone to buy this brand because from all the complaints I see it's the same problems all year around and no one is there to help you. I'm a teacher and need a laptop to teach, so the fact that its not working and no one can help is really a slap in the face... my final analysis is: Gateway sucks... might as well get a Mac, my Gateway cost more than most of the appliances in my house, but lasted less than most of them.

My Gateway laptop, which was purchased less than 2 years ago now has a bad hard drive. I've contacted Gateway who so "graciously" told me that they could not really help me because my warranty (1 year) was out. They can repair it, yes, but for a price. I'm not willing to pay for a machine that's less than 2 years old. I'm wondering why a piece of machinery can be "broken" in less than 2 years.

We would not tolerate this for larger appliances, but computers cost almost as much. This comes after I purchased an HP laptop with a screen that went dark and was told it would cost as much as a new laptop to repair it. Is there an organization I can join and be active in that works on these issues?

I purchased my first Gateway Laptop (Nv5302u) 1.5 years ago. It worked good for game and daily duty til yesterday. Yesterday I tried to turn on the laptop as usual, it cannot turn on anymore. I cannot believe Gateway/Acer laptop can work for 1.5 years only.

I Chatted with Acer online support in the evening. They refused to help me for their quality problem and asked me to pay for $199+Tax+shipping for them to fix my laptop, again they ask me to send E-mail to their Tier two technician 'acer1@mailwc.custhelp.com' they may able to help me. (I chatted with 3 different customer representatives and 2 of them disconnect me for no reason).

I followed their instruction and again standard answer from their return E-mail asked me to pay for $199+Tax+shipping. I think sad to trust this company cause it is not acceptable to purchase a laptop for only 1.5years. Pay attention, please reconsider to purchase Acer/Gateway laptop since their product will be dead after warranty.

Two years ago, we purchased a nice Gateway laptop (NV series) for my son's birthday. It worked fine until just after a year when he started having trouble with it starting. Since then, it has progressively gotten worse. Once the computer finally starts, it will sometimes run for days before shutting off. We even purchased a new battery for it thinking that may be the problem.

First, my battery died within seven months. The DVD was running very loud, as if it was operating with a rubber band. Now, I can only play audio. I had to reboot my laptop and could not retrieve Microsoft Office Word. I tried to use my product key code. I presently use my power cord, still unable to view any DVD and presently can not use my Microsoft Office Word.

My Gateway died after 14 months! How impressive it is, to read all these posts. The battery never lasted more than 6 minutes. I had overheating problems. Backup didn't work. I couldn't even play, or see videos,as it shuts down my laptop. Suddenly, after coming back, it just don't show anything on the screen and red LED icons won't turn on. My advise: save money, and get something else!w have a dead laptop, and now I can't work.

I have XP 2005 laptop. I have a Vista Home Premium laptop. Both are cracking at the bottom of display, at the intersection of where I close the display/monitor and the connector part to the base or chassis of the laptop. That connector part is cracking and is the chassis or frame of the LCD. The rubber pads at the bottom of the laptop, on the behind where the SN and PN are, went away within a year. Less than 10 years ago, Acer lawsuit admitted to using used parts. This was discontinued permanently after that. What happened after that is mysterious. Gateway absolutely refuses to refund or mail or download a free OEM Factory Image. I told them it's illegal and violates decency. It causes losses on balance sheets over and over for you and every computer business!

I purchased a Gateway laptop on sale. I was supposed to receive a rebate, but I never did. I submitted my form, etc. several times and phoned several times. The power cord box ran so hot that it would burn my hand. I constantly had to unplug it to cool it off. Then, about ten days (not joking) after the warranty expired, it died. I paid approximately $300 to have it repaired and also purchased a new replacement power cord.

Almost a year to the day (I swear) after it was resurrected from its previous death, it was going fine then a zap, a buzz, a puft sound, and a billow of rancid smoke and then it died again! I purchased it brand new from a well-known establishment under a false sense of security, I now realize.

The laptop worked great for the first year or so, but after about 3 months out of manufacturer's warranty, the thing wouldn't boot up. Lights come on but nothing. I take really good care of my stuff and this laptop looks like it was just purchased. It was never abused at all. Now that I found the problem of it not powering up, I see others with the same Model MS2274 with the same issue. This should be recalled if Gateway would stand behind their product just 1/3 of how Mac stands behind theirs.

I purchased a Gateway laptop ID 54 and have had numerous problems with this unit.

Am currently on the third hard drive including the original, they are repairing the optical drive again, the third and reloaded operating system with never supplying the discs. At first they wanted me to pay for shipping to get it repaired but I refused. This was a brand new unit and to date it is still under warranty.

I have stated that I purchased a brand new unit and now I currently have a $700 refurbished unit. I understand that refurbished units sell for substantially less and that returning that to me was unacceptable and bad business, but to no avail. After numerous hours on the phone and four trips to the repair center to date, I still do not have a fully functioning unit. I have numerous case numbers, given to me by tech support but they refuse to escalate this matter any further until I need more repairs. Current case ID 611618U.

I bought a Gateway laptop at Best Buy in May 26, 2010 and brought that here in the Philippines on September 2010. There was no display when I turned it on, just a black screen. So at that time, I chatted with the support tech on Gateway and was told to hook it up to another monitor, which I did. So I went back to chat again and after so many chats with different persons, they finally told me to send it there but has to be sent back from them to a US address (which I provided). So I sent it and they changed the motherboard as per their email to me. It did work but I spent almost $300.00 for the mailing fee and the tax here.

It did work, then last May 2011, I chatted again with the support tech because the battery tray says ''97% available, plugged not charging''. They told me how to do it and it did work. Now just four days ago, I turned the laptop on and there was power but no display on the monitor. So I chatted again with them and told them that this was the same problem last September. They asked me for the serial # and they told me it was still in warranty. Now they want me to send it to them for repair. I asked them if I could have that repair done with the Acer Gateway service center here and they said 'no' because they do not have any Gateway repair center here, and that I have to send it to them. I told her that there is one in Manila and one in Cebu and here where I live has an authorized service center. So I told them I was not going to send it because I just bought that for $499.00 and I already spent almost $300.00. I told them that I had a lemon laptop and reading all the complaints, I should not have bought the Gateway laptop in the first place. I told the one I was chatting with to present my problem to their supervisor or whoever their big boss was. Jane **

I purchased a new laptop in January 2011 in order to perform my telecommute position. Also, I purchased one year warranty only to find out that it is not good at Best Buy. And for repairs you must send it back to TX. After hours of explaining to the person that I feel there is a loose connection to the screen (it goes crazy then white and will only work if I hold the connection on the right), she had me send it to TX. After 1 week (could not work, no pay), they sent it back. It worked for about 3 weeks and it still has the same issue. They claimed it was repaired and they said they couldn't help me. I purchased a new product to avoid not being able to work. I have duct tape trying to hold connections and it still happens. Please help.

I bought 2 Gateway NV53 Laptops from Best Buy for my kids at x-mas 09. Like all the other complaints I've read, both units are dead right after warranty expired. These are same crap with other brands/products. I have a Magnavox LCD TV and it just quits right out of warranty. Go China!

My wife and I each bought Gateway computers a little over a year ago. She bought the NV53A, I bought the NV73. We thought it was a lot of computer for the money, and now we know why. With no warning, no previous malfunction, my computer simply stopped working. When I pressed the power button, the power and battery lights would come on, the hard drive would make a noise as if it were going to start up, the fan would start, and that's all. No post beeps, nothing but blackness on the screen.

The very next day, the keyboard on my wife's computer stopped working. It had been malfunctioning; the cursor would jump to a random spot on her screen. Entire paragraphs would disappear while she was typing. Then, it simply stopped responding at all.

A brief browsing of online forums shows that both of these issues are widespread among Gateways. It seems that Gateways complete lack of interest in selling quality products, or ensuring return customers is pretty rampant as well.

I'm out about $1500, as far as the cost of computers. Hopefully, I can still retrieve my documents, photos, and music from the hard drive once I get a hold of another Gateway, temporarily. Otherwise, professional papers, personal information concerning my career, finances, and property, not to mention reference works and software worth well into the thousands of dollars have been lost. At best, they are inaccessible. Since there are now no functional computers in the house, my wife is unable to manage her business, submit resumes, track military documents, and several other important functions.

Five months after my warranty ends, my Gateway stopped working. I contacted support and, since the laptop is out of warranty, they will now even answer questions without a $38 fee. So I am stuck with a broken computer that I need for school and work. I cannot believe that even Best Buy did not feel the need to help me with the computer without a big fee. What ever happened to helping your customer? I paid $500 for a paper weight, because that is all it can be used for now.

I purchased a new Gateway DX4320-19 fully loaded with software and 2 extended warranty system. I was bothered by the non-stop flashing alarms which prompts that the system is not registered! I called technical support and they said there is a problem with their software and will cost me $129.99 for 90 minutes of remote trouble shooting! I have also called Newegg.com and they said that the warranty does not cover this issue! I am handicapped palatalized in a wheelchair and this is not an expense I should incur! I just wanted the issue repaired free, at no cost to me!

I bought a laptop through HSN. Within a few months, it went dead and would not turn on. I called HSN and Gateway, but neither were of much assistance. Gateway sent a new cord, but it did not work. After dealing with their customer service and trying to connect with a supervisor, I just gave up. After about a year, it miraculously began to work. Six months later, it's dead again.

I spent lot of money on a product that is unreliable and with a company that does not support its product. I need a laptop and I really don't have the funds to run out and buy another.

I took a laptop to the local UPS store to be shipped and did not seal the package to get assurance that I had packed it adequately. UPS Store confirmed that it was in perfect condition and packaged more than adequately. I purchased insurance. The day Gateway received it, they claimed that there was damage. UPS picked up the computer, inspected it, and returned it to Gateway stating that it was not a result of shipping and denied the claim.

Now, Gateway wants an additional $199.00 to fix the damage. We have contacted both the store and Gateway. The store states that the claim is up to UPS (understandably). Gateway refuses to acknowledge that the damage to the box is minimal and not enough to substantiate damage to laptop. They will not accept responsibility. From the pictures, it is obvious that the damage must have been caused at Gateway facility since we have witnesses to the condition upon shipment date. This computer was in perfect condition when mailed with exception of missing the "X" key, and internal hard drive issues (which is why it was sent to Gateway). It's external/screen, etc. were in perfect condition--not even a slight scratch or fingerprint.

I purchased a Gateway computer a year and a half ago. It started to heat up and turn off. Brought it to nearest computer repair place to find out what seems to be the problem. They said windows is corrupted and motherboard is heating and shuts off, hard drive has errors like if a virus is in your computer but it is all caused by the over heating. It gets the computer out of whack. It's a Gateway ms2274, hard drive 320gigs.

I purchased a Gateway computer in October of 2009. Within 3 weeks, it died, so I took it back to Futureshop, where it was purchased. They replaced it. It is now November of 2010, and the keyboard is gone on the laptop. Of course, the warranty has expired, and Futureshop said that Gateway will not do anything about it. Futureshop recommended to purchase a wireless keyboard for $75.00 plus.

Upon trying to reach anyone at Gateway, I found out that it is next to impossible, as there are no telephone numbers (unless you pay them for their service). I finally got through on their support chat line, and spoke to an Indian lady who empathized with my problems. She said I would have to ship the laptop to Texas for a cost of $200.00, which included a one way shipping fee.

I would have to pay the return shipping fee. I explained that I was from Canada, and she immediately disconnected the chat. I was queued to a Tony in chat, and the exact same thing happened. Gateway, you provide garbage for merchandise, and you provide even worse customer service. Warning to anyone considering a Gateway product, don't buy it! You will be sorry. I have to find a local technician who is willing to touch my Gateway laptop. I have called two people who said that they will not be able to help. I guess I must bite the bullet, and buy a real computer.

I bought a Gateway NV-59 Series laptop NV5927U with 64 bit and Windows 7. Immediately, it started crashing to blue screen within days of using it. The computer was sent to Gateway. It came back saying it had been "repaired". This is the result of the second time. I'm guessing EU is End User. Note: Problem description is HDD defective even though at no point was a defective HDD ever discussed even in their description.

Problem Description: HDD defective sectors. EU just got the unit back from repair yesterday and it ran for about 30 minutes before it crashed. EU states that he is getting BSOD at this point. EU has tried making recovery CDs and that didn't work either, because the unit kept crashing. EU is very upset and wanted a replacement. EU did accept a 2nd repair, but wants the unit thoroughly checked out.

After getting the computer back, it again started crashing. This is the result after getting the computer back the 2nd time. PCQ chat: Cause, blue screen issue. Action: intermittent blue screen error. CX got a repair service for the same issue. Now the issue came back when he tried to create an RCD, CX tried recovery by using partition that failed, system was always crashing, he suggested repair service with the permission of supervisor GWSI 304, and gave the disclaimers including CID. CX agreed. CX is within service warranty and suggested repair service, but CX is not happy with the repair service. He need a replacement for the computer, convinced the CX about repair service. Resolution: Create an order for the repair service with the permission of supervisor GWSI 304I. Also contacted the BBB and filed a complaint and ended up getting a phone call from Gateway "resolution specialist" who said send it again for a 3rd time.

Their attitude was, "We offered to fix it and the customer is refusing," when in fact I had given them 2 chances already and they hadn't fixed it. I am still periodically getting a BSOD and also a complete shutdown. Anyone knows how dangerous this is to the operating system and the resulting corrupted files. So even though this computer may work, I can't trust it to actually use it. Now I'm working with support again. This time they want me to boot to BIOS and see if it crashes or shuts down because as the support technician said, "That might mean it needs to be repaired."

The computer I purchased in December 2009 stopped working in July. After numerous calls to their call center (India) paying for restore discs we eventually sent unit to Acer center for repair. It lasted two months and now they want me to send it back again. They are just dragging me out until my warranty expires. Don't get ripped off buying gateway, eMachines products.

I had first purchased my laptop in May of 2008. After about 4 months, the hard drive went faulty. I contacted Gateway. Sent it in at my expense of course. 3 weeks later, I get it back with a print-out explaining that there is nothing wrong with the laptop. Apparently, they ran it for about 5 minutes, and determined it was fine. The hard drive eventually failed a month after the warranty expired.

Fast forward to Christmas of '09. Both my brother and I received laptops (Gateway NV5207u) that year. His crashed (motherboard) about 2 weeks later. He brought it back to Best Buy. They replaced it. April 2010 the laptop would not turn on. He didn't have the $100 to send it back to Gateway, so went without a computer. My NV5207u just did the same thing three weeks ago. I contacted Gateway, and after a frustrating hour talking to a person with a very thick Indian accent (go figure), I get my laptop sent out via Best Buy. I haven't heard a peep about my computer since. Hopefully that when I get my laptop back, it will be fixed, and that it will last until I can afford a Toshiba. Gateway is a crap brand. Avoid at all costs!

In about 10 months, the laptop does not stay on even when the laptop was charged overnight. In 14 months, the laptop just went dead. Per repair shop, the motherboard is dead. I contacted Gateway but they won't repair the laptop because it is past 1 year warranty. It is a poor quality product, dead for only 14 months!

My two yearS old laptop has had numerous problems with the power supply and battery. It is just out of warranty and started smoking, and does not charge (battery and power supply replaced already). Website makes it nearly impossible to find service. Finally chatted with someone for about 20 minutes, then they disconnected and I have not yet received information for getting the piece of crap serviced.

This lightly used laptop was well cared for, and very troublesome. Will need to be replaced. In the meantime, more a hassle than anything. Probably will need to spend $700 to replace it.

First of all, I purchased a brand new computer. After 2 months, it had to be shipped back to have major repairs. The company would not reimburse the shipping charges of $80.00 in spite of having a 1 yr. warranty. The computer's "motherboard" was completely rebuilt.

The computer that was delivered back to us. It was never quite right after that. The battery had to be removed in order to use it. According to tech support advice, the screen would go black, even with the battery out. The battery light was still flashing! Several calls to Gateway for support included downloading new files intended to improve performance and restore original files, all very frustrating to novel computer users as my wife and I.

The last straw was today when I phoned Gateway about a message that flashed up on the screen stating that Windows 7 is an imposter and I should purchase the real Windows 7! The phone call that ensued with "Clayton" tech support from Rochester, NY entailed "I need your credit card info and it will be 129.00/hr. for assistance! There was no help offered and no "customer service rep" to talk to or a supervisor. Needless to say, we will never purchase a Gateway product again!

I purchased a Gateway laptop computer on August 18, 2007 and my computer stopped working altogether. It would not even turn on. When I wrote to Gateway on 3/17/2009, I was told that it was out of warranty and to repair it would cost between $199 to $449 to fix. I cannot believe that after spending over $1,200 on a computer that was defective that Gateway would charge such an exorbitant fee to repair.

Needless to say, I have not had it repaired. I feel that Gateway should replace their defective product at no cost to me, the consumer. It is impossible to speak with anyone at the company unless you give your credit card and they charge you a fee. I am extremely disappointed in Gateway and would never recommend or purchase from them ever again.

Gateway computer: Purchased on 8-9-10. When it is 46 days old, the hard drive crashed. I paid $ 1,399.00 and Gateway's FX6803 model number. Only answer is: to send it back at our expense to the tune of $105.00.

If Gateway wants to keep it's customers, they need to improve their business practices and sub-standard computers. I paid for shipping once and should never have been made to pay again for a new computer with problems in 46 days.

Acer now ones Gateway and should be embarrassed.

I can't get a new charger cord for my gateway laptop that I purchased less than a year ago, and that should be under warranty. I have made over 20 phone calls to as many different numbers that I have for gateway. The one number tells me to call the other, or to go on the website. There is no where to contact anybody on their website. Please help. I have called the following numbers, 1 866 539 3901, 1800 846-2000, 1800 237 6483, 1800-816-2237, with no results.

I bought a $600.00 laptop and, as many others people have stated on this site, it died a year later. When it was under warranty, I called to get the problem fixed and the person could not speak a lick of English and I had to hang up. I did online chat and they said that we would have to pay to have the motherboard replaced and we couldn't talk to anyone about the situation because it was not Gateway's fault! I paid too much for this dumb thing and I want it fixed for free!

First time the hard drive crashed, I took it to Geek Squad at Best Buy under warranty. I ended up paying $388. Less than a year after I replaced the first hard drive, I had to take it back again and the hard drive is crashing again. My friend Matt is on his third hard drive and a gentleman at Best Buy when I brought mine in has the same model and is on his third hard drive. No recall. I do not understand it. Costly to replace over and over again.

I purchased a Gateway laptop computer from Office Max. The promotion was a $200 rebate from Gateway. I sent all of the requested information to Gateway immediately following the purchase and have never received my $200 rebate. This was about two years ago and I think they've had plenty of time to send it. In calling Gateway, it's impossible to talk to a live person. Please help.

I purchased a touch notebook from Gateway in June 2007 along with the 3-year everything warranty plan including an accidental damage. I started having intermittent problems with the laptop in 2009 which they would not help with and shortly, before the warranty expired, it died all together. Power light and fan would come on but nothing else: no drive, no display, nothing. I contacted Gateway and someone with a very heavy, I'm not sure if it was an Indian, accent answered. Three times, I asked if they were sending a box and he said yes. After 2 weeks of waiting, I gave up on the box and sent it myself, at a cost of $150 including insurance. I heard nothing from them every time I tried to contact them. Their first response was always sorry but it is out of warranty. I'd explain it wasn't when I shipped it off.

After going back and forth several times, they claimed that they replaced the motherboard, the hard drive, the thermal unit, the digital pen which worked fine by the way and was in prime condition, but I received a scratched mess instead and the LCD module. I received the laptop back on a Wednesday, used it Thursday and Friday but when I tried to turn it on, same thing. Power light and nothing else. I'm trying to contact Gateway who included a 90-day warranty for their repair, they are unreachable. Their phone system hangs up because the warranty expired. Their response to online questions is the warranty expired but this number can be called for if you to want to pay a vendor to fix it. They are ridiculous and ludicrous. They should be penalized or forced out of business for the fraudulent scam artists they are.

I bought a Gateway laptop. Within a year, the computer stopped charging. I sent it in under warranty to be fixed. It came back and started doing the same thing after a couple months. I called again and they informed me that they would not fix it because it was not under warranty anymore. OBVIOUSLY the computer was defective and should have been replaced! I paid to have it fixed myself somewhere else. It worked for awhile and now is not working. I paid over one thousand dollars for a broken computer. If this company has any integrity they would replace the computer. I will only buy Macs from now on! Soon all PC companies will be gone because their product is inferior and service is dreadful.

trouble from the begining with notebook said online support first this went on for months..finally said send back. did came back worse! now saying to do these steps refused i am not expert. said then send back aggain! been 6 months now i think there waiting till warranty is expired! had to pay to send back because they don't do this fed-ex place. they do one that is 30 miles away! i am out of 350.00 dollars. a lot of money for a working class person like me. help please

I purchased a Gateway laptop computer on October 11, 2009. On December 25, 2009, the computer would not work. I shipped it off to Gateway repair shop in Texas and got it back in January 2010. I use it on Sunday, April 25 without a problem. The next day, Monday, April 26, 2010, I turned it on and nothing happened. All I got was a power light but nothing else. I called Gateway customer service (India) and was told that I would have to pay for shipping again. I wasn't allowed to speak to anyone in the United States in customer service. I shipped it on April 27, 2010, received a call on May 4, 2010 telling me that the screen was broken and it wasn't under warranty and it would cost $199.00 to fix it. Gateway is a complete fraud. I will never buy another Gateway computer.

I received a Gateway laptop for Christmas of 2008. Today is April 27, 2010, and it just died. It started by shutting off when I attempted to play games. Now it won't even come on. This computer was used very little, only for online classes and an occasional game. As far as I'm concerned, Gateways are junk!

I received a (brand new) Gateway laptop from Best Buy in December 2008. The computer will start up, tries repair mode, but goes back to the blue screen. How can a computer need a new hard drive when it hasn't been that long since I've had it? Internet files were deleted and nothing had been saved in any of the documents.

I received a Gateway laptop in December 2008. Computer will start up, tried repair mode, but goes back to the blue screen. How can a computer need a new hard drive when it hasn't been that long since I've had it? Internet files were deleted and nothing had been saved in any of the documents. I will have to pay over $300 to have hard drive replaced since warranty expired in December of 2009. No recovery disc was supposed to repair itself, and the pamphlet even says that if this doesn't help, then it's a hard drive issue.

The computer was purchased 1/8/09. Three weeks later, it started blue screening when playing high power video games. He took it back to Best Buy. It was under store warranty that was purchased for $220. They said it was a virus. (Sean wanted them to diagnose it using the same game he was using to get it to blue screen and they would not. They claim Best Buy will not allow them to play video games. There is nothing to take the accelerator for that video card up that high to throw the clocking off except high powered video games so diagnosing it would not do a thing). Purchaser (Sean) knew it was not going to blue screen. He is a computer scientist and knew it was the video card. They kept telling him the warranty does not cover viruses.

He took it home and sent it in to Gateway. They claim they did a diagnostic and it was fine. He sent it in to Gateway 2 times. He took it back to Best Buy a couple more times and they said it was a virus again. Sean (purchaser) got disgusted with Best Buy and terminated the extended warranty in June of '09 because he was paying for something that was useless. Sean then shipped the computer to me so I can take it to the Best Buy in Quakertown, PA. I went to Best Buy and they told me to send it to Gateway first. I sent it back to Gateway in December while it was still under their warranty and again they sent it back saying there was nothing wrong with it. I took it back to Best Buy. They did a diagnostic and said they thought it was the video card but since Sean terminated the warranty, they can not do anything about it.

I was mad because now, conveniently, they find something wrong and they said too bad now that the warranty is terminated. I told them there is nothing different about how the computer was acting in the warranty or out. The computer was still doing the same thing from the time it started acting up. I paid the Geek Squad $70 to diagnose the problem. They loaded some drivers for the video card and told me to take it home and see what happens. In the mean time, I called Sean and he talked to Matt at the Q-Town store. Matt told him that if there is a problem after this, he will help and he will talk to his manager. I turned the computer on today, it blue screened and it kept rebooting. I took it back to Best Buy and of course, they say there is nothing they can do. A guy named Ben called me back and just blew me off.

He was nice but he blew me off. Without the warranty, I am **. I called Gateway and their automated service kept hanging up because they say the computer is no longer under warranty even though I have a paper that says I have until April 9th with an extended warranty. I called Corporate Best Buy. She said there is nothing she can do. I wrote Gateway and they emailed me back telling me it is out of warranty and there is nothing they can do so I sent them an email back telling them I am not stopping at resolving this and scanned in the paper they sent back to me with the extended warranty and I told them I am going to complain to everyone that will listen.

So, for a whole year, the computer had two companies that could have repaired this computer and we believe all it needed was a new $200-$300 video card while it was under both their warranties. Both companies either said there was nothing wrong with it or it was a virus. Now, after it is out of warranty, they say (I have documentation that Gateway extended the warranty until April 9th, 2010 but they are claiming it is out of warranty. Best Buy Corporate, the lady's name is Stacy, claims this computer is still under Gateway warranty until 2011), they both know it is the video card and both companies do not want to be financially involved.

I may land up having to put more money into this computer to get it running but I have to file a complaint because I feel bad for people that are not versed in computers and get scammed by both these companies and of course, I want someone to take care of this. It happens to people all the time and if nothing is said no one knows, nothing gets done and they continue to get away with this. Best Buy: Computer- $1249.99 Warranty- $ 219.99 Diagnostic- $ 70.00 Gateway: Shipping- $ 80.00 Florida Shipping- $ 80.00 Florida Ship to me $ 80.00 Florida Shipping- $ 114.41 Pennsylvania

I bought a Gateway laptop and it just died! No power, nothing. Best Buy said that there wasn't anything they could do even though it hadn't been a year. However, if I pay them $1,000.00, they would replace the mother board! I don't know who is at fault here--Gateway for building so many faulty computers, Best Buy for selling them, or me for trusting. My blood pressure is higher since I spent my last $500.00 after being laid off!

I wish to complain about my experience with Gateway! My one year old Gateway laptop stop working and I mean completely stopped, 1 day before the warranty ran out. I went to the web chat online for customer service. They told me my warranty had expired. I had I day left. The web chat person told me to send in a copy of receipts,etc. to prove my warranty.

I did and no further feedback was received. Of course the next time I got online, to customer service they said my warranty had expired. Which it had, but, I contacted them one day before and I have proof of my online chat. Now they won't help me unless I pay for repairs. Is one day less than 1 year a 1 year warranty? I think not. Frustrated by bad service. Can't get anywhere with them on the phone either, just a dead end.

I purchased a Gateway laptop on 3/3/09 at Best Buy. I did not receive any recovery disks and was told they did not provide them. Ten days after the one year warranty, the whole screen went blank. I was not even on the internet when this happened. I have only used this for a few files and or letters and had some emails and occasionally played games. I am told the video motherboard is gone. Neither Gateway nor Best Buy will do anything regarding this. This is a major part of the computer that just went out.

I believe there must have been a defect, but no one will speak to me or acknowledge this. For a computer that is rarely used and does not have much inside of it this is unbelievable. I have no money and cannot afford to buy another one. I certainly thought it would last more than a year and 10 days. Please let me know if you can help me. I have had to borrow a computer for a few days to try to do searches to help me with this problem. I cannot view things in the internet or do anything at all. I am disabled and this was the only source of entertainment I had.

I originally bought a 2003 Gateway Wireless laptop computer. After repeated issues with the computer including, excessive heat, blown hard-drives, Gateway had to replace my laptop. Unfortunately the computer they sent out in 2006, which I thought was new, was refurbished and I had to replace the hard drive and battery as well. Last week I lost the motherboard to the computer and had to buy a new computer. I would like some recourse and have contacted both Gateway and MPR servicing the machines to no avail. Please let me know if there is anything you can do to help me. I have seem where other customers have had the same problems, especially the hard drive blowing due to excessive overheating of the computer. I was told by MPR that there is nothing they can do. No one is helping the customer of Gateway.

I used my laptop in the morning, closed it as usual and moved it from kitchen table to end table. I opened it in the afternoon and the LCD display is, according to the Geek guy at Best Buy, cracked from impact. I haven't change the way I open or close it, so how does it crack on its own? Is this a defect in the top part of the computer? It is flimsy feeling.

I purchase a Gateway Notebook in August 2008. I had the computer 5 days and the first time I used it to access the internet I received a blue screen. I called tech support and was assured it would be taken care of. The tech had me reset the computer to the factory settings. Approximately 1 1/2 weeks later my daughter was playing a preloaded game on the notebook and received the same blue screen error. I resest the computer back to the factory settings again.

Several days later, we again received the blue screen when trying to install the windows version that was preloaded on the computer. I again called tech support. I was told to reset the computer back to the factory settings. I explained I had already done this twice. I decided to take the computer back to Walmart where I bought it. Unfortunately Walmart only excepts returns for 15 days after the purchase and it was day 16. I was stuck.

Since then I have had to make numerous calls to Gateway tech support and send the computer to Gateway repair twice. I received the computer back for the second time on November 28, 2008. I used the computer to access the internet and again received the blue screen. I called Gateway tech support again and this time was transferred to second level support. I was told I needed to send the computer back for the third time. I asked what could be done that had not been done before. As of today I still have the computer and have had no resolution.

In November of 2007, I bought a 3rd computer from Gateway. I was charged $900, and qualified for that amount. But I expressed to the salesperson that, because I was changing from Windows XP to Windows Vista, I was concerned about how my Windows documents might translate: I am writing a document about 900 pages long, and it was half-finished, to be transferred to the new computer. He said he would "throw in" Windows 8.5 and sent me the disc, along with the computer. I thought, the way he expressed it, that it was a bonus. I was NOT advised that there would be an additional fee. There was, and it put me over the $900 limit. I was supposed to pay $35 a month. I have been paying for more than 10 months, and I still can't get the balance under $1,000!

Word 8.5 disc!

BEFORE THE BILLING CYCLE~!

I bought a Gateway Laptop Computer in July 2008. I have recently encountered a problem with it freezing up. Gateway computers come with Windows Vista Premium Home edition pre-installed on it. Anyway it began freezing up on me. I first contacted Microsoft Windows reguarding this problem. They informed me that they are indeed aware of the problem, and they were offering a Windows XP Professional downgrade. It was suposed to be free if I had Windows Vista Premium Business edition, but since I had home edition I would have to spend 184.00 for the CD. Which I ended up doing.

Since my computer was a Gateway they stated I would have to contact Gateway to inquire about uninstalling Windows Vista and then Reinstalling Windows XP. I contacted Gateway and explained what it was I wanted to do. That's when the !@#%& hit the preverbial fan. They told me that They would not in any way shape or form tell me how to uninstall Windows Vista nor would they tell me how to install Windows XP. They informed me in NO UNCERTAIN TERMS if I elected to do it on my own I would void any and ALL warrantees on the computer. I asked if they were aware that Microsoft had admitted to there being a flaw in the Vista Program. They said they were aware of it but they considered it "JUST AN OPINION" and not a fact. So I then asked them again, Even though you are aware of a problem that Microsoft has in fact admitted You will not allow me to downgrade to Windows XP Professional. They again stated "Absolutely Unequivocally NOT"

My next call was to HSN with the same result. They said that they would note my concern and discuss it with their marketing department but, no promises.

Now today 10/15/2008 I have another problem with my Gateway Desktop. My 24 inch monitor will not turn on. Again I call Gateway. This time after performing various tests the Tech determines that I now have a tower problem. I need to send in the tower to Temple Texas to a repair facility. I have to pay the shipping costs, and I will be without my desktop computer for about three (3) weeks. My wife and I do some wire jiggleing and reinstalling and we discover a loose connection on the monitor card slot. Perhaps a screw is loose within the tower. I call Gateway back and ask if I can take the tower to an authorized repair facility three blocks from my home, instead of sending it to Texas. They informed me that "Again if I chose to do that I would void the warrantee." Just to tighten what appears to be a loose screw. I ask you does this make sense??? I have to pay about $75.00 or more to send a 30 pound tower to Temple Texas to have someone tighten a .01 cent screw. GATEWAY IS SELLING JUNK and needs to be held responsable.

We purchased a Gateway laptop 1 year and 20 days ago. The laptop started rebootting itself over and over. took the laptop to the local BESTBUY store. They reported a memory problem and had to replace two gig of memory for $220. Not sure if gateways stands by their products but I will be sure to tell my family, friends and coworkers of the poor quility of this Gateway laptop. NEVER AGAIN!

Bought two laptops , both of them arent working correctly after a year. One of them wont detect th AC power, and the other one has to be plugged in in order to work, Lost the money.

I have received this Gateway (GZ7220) on 02-14-2008 and have good luck until it started to have a problem with the video and the SD card slot not working anymore. When I first contact them on this 05-21-2008 is was lead to a tech that was trying to talk me through restoring the drivers and such but nothing worked and then allowed the to take control by remote connection to try and fix it but nothing. This tech refered me to buy the recovery dvd set so I did and when they came in I tried them to restore the machine but nothing worked.

So another call to gateway was in order so when I told them this about my problem I would have to send it in for repairand they would send me a box with return shipping label. I got the box and sent it back . I received the replacement maching in about 2 weeks and when I opened the box I couldnt believe my eyes as to what I saw first off the caseing was dented and the main power cable was fraied and hanging out . I took thisd unit and hooked it up and notice the video was still bad but the SD card slot worked.

Now more problems than before the wireless the keyboard and mouse didnt work so had to try and use my usb keyboard to see if I could get the other componets to work but to no avail noting worked even tried there recovery dvd set I purchased for $20.00 and when trying to recovery process it would give me an error code during the process and would have to start all over again and would do it again so I gave up and called Gateway again. the same answer as before they would send me a return shipping box and label then send it back for repair so I did.

I received my unit back about 2 weekes or more later but when I open the box I see more damage then before this time the SD,USB,AUDIO panels were falling off and a damaged outer case on top right corner and screen scratched in middle right side.Main cable still hasent been replaced like they told me it would be and this would fix the video but never was. They had replaced the HardDrive,NIC card, SD moduel,DVDRW Drive,Camera,TV Tuner, Mouse/Keyboard,.

They never got the right things fixed it always came back with more problems than it started with. I have sent this computer to them 5 times now WITH ALL DOCUMENTS AND TRACKING INFORMATION and still get the run around to no avail of a resulation. As of this moment I have all the EMAILS between me and gateway tech as they had promised me a BRAND NEW COMPUTER.I was told by (Jacquie A.) 1-877 in emails between me and her that I was going to receive a NEW COMPUTER because they didnt have any refurbished replacements available. So I would be receiving a new one. ( this was on 06-29-2008). I was told since I was having so many problems with this computer I would have to send in all the accessories to make sure they would repair it correctly this time.

As you can figure I got the run around until 08-08-2008 when I told her I was filing a complaint with the BBB and then was transfered to Monicia (same# as Jacquie Asberry). I felt I was getting the run around again and I was they hung up on me many times by now because they sounded like a broken recored was told since I filed a complaint with the BBB I would have to be transfered to the ERD department and this is where (Janet E. 1 800-) would be abd she promise she would resolve this issue right away and as you can figure I have heard this so many times its hard to believe anymore.

To this day I have NO COMPUTER AT ALL AND AM TOLD THEY WILL SEND ME ONE WHEN ITS AVAILABLE IN THE FUTURE. If you read this even the BBB closed the case and the gateway admitted to everything about what I just said and they closed the case because they wouldnt respond to my rebuttle or requests from the BBB.

I spoke with a lady who said she would send a packaging box along with prepaid postage to return the machine to them for repair. My case number was listed as 206212518.

Approximately eight days later I recieved my computer back with the disc problem resolved. However, I was unable to operate the computer. I could only get as far as two white lines with computer language on a black background and a blinking curser. I once again contact technical support. They said to return the computer in a prepaid return box they would send me.

After another eight days or so I recieved my computer back only to find the exact same problem of accessing the computer Once again I contacted technical services (again not a toll free call). This time the lady would send me a operational disc but I would have to pay for the shipping. The current problem was created by them. It had been returned to me with a problem they created and for me to pay the shipping was ridicuous. Additionally, she responded several times that this process was "policy".

I asked to speak with her supervisor and she said there was nobody there. I asked for a phone number to contact a supervisor and she once again repeated there was no one there. She finally agreed to pass me along but it would take 30 to 40 minutes. I agreed to hold (again not a told free call) I waited approximately 15 minutes and "Shane" came on the line and identified himself as a "Level 2".(254-) ( not a toll free no.)

I repeated my problem to him and after some insistance he said he would talk to his supervisor. When he returned to the phone he stated he had good news and bad news. The good news was he would send me the disc free but he had to order them. I foolishly agreed. After another six days not having recieved the disc I called again and spoke this time with "Marlena" ETW 802102. This is an experience that reinforces the knowledge, rudeness and mentality of "Gateway. She listened to part of my story but had no time or interest in discussing my concern. Her repeated response was 'well, that's policy".

I asked who I could speak with that was above her level and she stated "There is no one". I stated she must report to someone. She said I would have to write a letter to the home office. She gave me the address in North Sioux City, South Dakota. I angrily and quickly drafted a letter and sent it out the same day FED EX overnight. The next day I sent another letter that was more legable. I next recieved a call on my answering machine from Phillip who identified himself as "Executive" Customer Resolution or some such title. (1-800 toll free but that is because he is likely obligated to speak with me and could not reach me on 8/17, 8/19 because the phone woould not connect. However, he did leave a message on 8/20.

I returned his call only to hear him tell me how sorry and understanding he was because "I have the authority" he would send the disc that would likely solve my problem. I told him if the problem was important enough to send it back before and return it fixed it only makes sense it should have to be reurned rather then getting me a disc so " I " could fix it if the disc worked. If I was to get my computer replaced after another recall they would then send me a "refurbished" "as close to what I had as they could". Not mentioning I paid for a NEW Computer.

I told him HSN agreed to take it back and refund my money not include the $30 shipping. Christine said apparently I would have to call before sending it out. They called a few days later and said they had sent it on to Gateway because I did not call. It matters not that I included a full page written in "Sharpie" authorized by Christine with refernce no's.

A call to HSN was worthless and now I wait to see if Gateway will return the computer to me (repaired?) so I can pay another $30 to send it on to HSN for my money back. She said it would take about 10 days. 6/26 to 8/21 no functioning computer, phone bill (unk. at this point, $30 + shipping, time frustration anger). Have no idea where or when this will end! $1,400 new computer, not functioning since 6/26, Toll taken on my health (unk.) Have already had 1 heart attack. UNBELIEVABLE UNECCESSARY experience they put me through. Time involved trying to get "Customer Satisfaction".

GATEWAY laptop failed to work. Purchased new Dec. 07, computer failed Jan. 08. Computer returned multiple times, computer still doesn't work. Software and hardware problems, touch pad fails, over heats and locks up. Hours spent on the phone with techs at my expense. 6 months lost productivity and counting.

On 26 March, or there about, we ordered a Laptop computer from MPC/Gateway through Jen's employee purchase program. The order was shown to be in the "booking" stage for quite some time, and a call to the sales rep advised us that the order was on hold for a carrying case that had been ordered to go with the laptop. Jen told them to just cancel the carrying case, and ship the computer. Not long after, we noticed that the order still had not shipped. Another call to the sales rep advised us that there was a problem getting some other parts, but that our order was being given top priority.

Thinking we were getting the run around, I decided to call customer service. The customer service rep advised me that the order was held up because of the earthquake in China. I stopped him in his tracks, and reminded him that the order had been placed well before the quake, and to try again. Eventually we were told that there was a problem getting the chassis, but that our situation had been escalated to upper management. Around the time that the chassis was to have come in, in the middle of June, I suggested that perhaps a free upgrade was in order, since there was likely a machine in a class above the one we ordered that had all the parts available. At that time I was advised that an upgrade would not work, because now the issue was with the motherboard components. Any machine in an equal or greater category as the one we ordered would have the same motherboard issue. (Of course!)

Three months, and three separate order numbers later, MPC/Gateway has offered us no resolution. They did, after I pretty much insisted, send us a wireless router, so that when (IF) we get the laptop, we can connect to The Internet via our cable modem, which is connected to our desktop PC. We have never been given a courtesy call to update us, many of our emails have gone unanswered, many voicemail messages have been unreturned, and no date has been set for a shipment. We were told that pretty much no laptops are leaving Gateway, and that there are "thousands of other customers patiently waiting out the back order".

It was suggested to me today that if parts for an upgraded laptop were available, that would have been the first thing done to remedy the situation. Only time will tell if we see any upgrades. At this point, we would just be happy with the machine we ordered, and PAID FOR THREE MONTHS AGO! I would like to let others know what is going on, and I would love to hear from anybody else this is happening to. (Since MPC/Gateway tells me there are so many!) Please pass this on to anybody you think would be willing to send it along to others. Three months, and still no Laptop, still no shipping date. Computer is already paid for.

I bought my new Gateway Jan. 2008. They financed me, through a company of their choice. I don't have a problem with Gateway, just the company that they financed with me. My agreement is to pay $35.00 a month, and I have done so, infallibly. In April, my bank was changing from one kind of online pay system to another, so I made a mistake, and paid them twice! Yet, no matter how much I pay them, I am always hit with late fees. I was not warned, when my salesman sold me a CD for around $90, that it would throw my account into an "over limit" status.

Now, they are playing the same game that MBNA used to! Screwy charges, added apparently at random, and no matter how many payments I make, I still owe over $1,000 - on a $900 computer! I guess I will be paying that until I can finally get a month that has a spare $100 or so -
probably after I get my house paid off in October of this year. At that time, I plan to pay them the "late" $90 bucks, and the "late" $67. By then, perhaps they will treat fairly with me. But they think they can stamp their feet, and scare me into paying more each month than I agreed to pay. It is interesting, too, that no matter when I MAIL a payment, it always arrive "late." Apparently, the Post Office becomes terminally incompetent when it comes to getting my check or money order from Nevada to City of Industry, CA.

I plan to also alert my state and theirs Attorneys General, about their stupidities AND the banking commissions of both states. I may have to take it now, for a few months. But I plan to bring down on their heads more unwanted publicity than they ever wanted! Since they have a Vegas office, if I can go there during the winter (summers there are too brutally hot!) I would like to rent a wheelchair, and sit on the sidewalk, with a sign held up which reads, "This company screws disabled old ladies -on purpose!" At least, I can perhaps, get a TV news van there to film me as a personal interest story?

I bought a brand new tablet pc lap top from the H.S.N. in September of 2007. I began having problems with the power cord powering the computer. The cord behaved as though there was a shortening in the cord, powering the computer up intermittently the power would come and go until untimately the power totally cease. I called Gateway and they sent out another power cord. This cord worked for a while and began showing the sames signs as the other cord and ultimately it would not power up the computer any more.

I called Gateway again and they sent me out a box and arranged to have the computer sent to them. After keeping the computer for about 3 weeks I received a letter stating that they were try to contact me and were unable and to give them a call right away. I immediately called the number on the letter and was told by the Gateway representative that they examined the computer and found that there was a spill on the top assembly and motherboard and that this was not covered under the warranty and that it would cost me 513.00 dollars to fix the problem, otherwise they would send the computer back in the same condition.

I am absolutely shocked! I understand that that may not be covered under warranty but my problem is this computer has been no where near water or liquid and neither has any liquid or water been around it! Now at my request- they are saying that they are going to send pictures and they may allow me to speak with the technician who came up with this analysis- within 48 hours.

I cannot hardly believe that I have paid almost 1400.00 dollars for this computer that does not work properly and that Gateway is allowed to deceive consumers in an attempt to avoid their warranty commitments. It appears that if Gateway hold to the fabricated story that they are telling, it appears that I will be out of 1400.00 dollars on a lap top computer that I can not do anything with unless I am willing to pay more money to have it properly repaired ( which if this should happen, I assure it won't get repaired with Gateway)

My laptop shuts off and restarts and I also own three Gateway systems and a Gateway TV. Our desktop and TV seems work finebut both laptops we have issues with. The older one (3 Years) is the one that keeps restarting and for the brand new system the cord is coming apart. We will switch brands and leave Gateway alone. We buy new systems every few years and will never buy Gateway again.

I purchased a Gateway Laptop Computer from my local Best Buy in Raleigh, NC last November. After only a few months I began having problems with it. The computer was returned to 'Best Buy' so that their computer GEEK SQUAD could fix it. Several days later it was clearly evident that the computer was not fixed. The same error message came up upon booting the computer; the Best Buy employee said that the latch could not be fixed. The D drive is not sending a warning message anymore but the D drive is still low on space. I don't know why. I wrote to the CEO of Gateway when the computer was not fixed at the retailer. I was then referred to The Executive Response Team at Gateway. This ER team has not resuscitated my computer that was less than a year old at the time of complaint. I think the ER team's letter was just a pacifier in response to a certified letter.

I still have a broken and problematic computer that is not functioning as it should.

Purchase a Gateway Laptop MX6920 on August 1, 2006. Shortly after i purchase it the sound started not working, called the customer service center walked me thru unistalling and then reinstalling the sound. After that my cd/dvd drive did the same thing. called again (to which longdistance charges do apply) they advised me to send my computer in at their expense. I asked as to how long my computer would be gone as i need this for business. I was told 7 - 10 business days by a Nancy badge number 1041.

Well it is now Dec. 5th, 2006 and still no computer. After over $100 in longdistance charges i still have no computer. Apparently they are waiting for a motherboard and it is on back order and they have no idea as to when they will be receiving it. I have called the customer service centre about 7 times not to which i am on the phone for at least 30 minutes. Today i finally snapped and demanded my computer back. I was told it would take 3 - 5 business days to get it back...now remember it is still not fixed..and Gateway has had my computer longer than i have owned it!!! What a waste of cash. Never will i ever purchase another Gateway product in my life...that is a promise.

I ordered a Laptop Computer from Gateway over the telephone and received it on 9/26/06 with a 90 day warranty and found out the video on the monitor wasn't working properly. I called tech support and talk to 1 technician who I didn't get her name, and she tried to help me to get it to work. She finally gave up trying and said she had to talk with the people in returns and see if she could get me another computer or have this one sent in to be fixed.

When she came back she said I am sorry sir you will have to pay a 15% of the worth of the computer to send it back! I said all I want is to get another one or get this fixed. So she had me talk to her supervisor Keri who said that she would help me. She had me put the recover disk in the computer and tried that. She told me to call her back later with results. When I called I told her it didn't work on her voicemail, and that was 3 days ago and haven't heard from her since. I also called the man Dewy who sold me the computer and have got no where

Bryant sold me a Gateway laptop and multi-functional printer on credit. According to our agreement, the laptop was supposed to be an exact duplicate of the PC I purchased less than a year ago. It was supposed to be a "plug and play," already for use, since I am terminally ill and not able to be out of bed for very long. When I tried to use the printer, I found out it wasn't loaded, and, after several prompts from other programs, I realized not even MS Suite was loaded! It took me six hours to get my daughter's laptop and printer up and running, which put me in bed for two days.