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Gateway - Everything's Wrong

Gateway • Laptops • Rebates • Repair Service • Home Entertainment • Sales • Internet Services • Just Everything • YourWare Club • Letter to the CEO • Gateway Defenders --- • Taiwan's Acer Buys Gateway, eMachines • Gateway Closes Stores • Gateway Buys eMachines

John of Antwerp, OH (5/9/03):
I purchased a computer in March of 2000. The computer was a little over $3000. I had problems with it from the beginning. After fighting with Gateway, and having the extended warranty (thank god) I got a new computer sent to me. That was just the beginning of my problems. That computer too had MANY issues, it had to have almost everything replaced in it. And when I talked to a tech, he told me that it sounded like the hard drive might go out as well.

Well, I began emailing the tech support to get back "ignorant" responses to my computer problem. I was told to reboot with the disk. Somthing that I never had to begin with. They didn't send one with the new computer. Anyways, I was calling them and emailing. No one was helping. FINALLY to the day (one month later) my warranty expired. And the hard drive bit the dust. It is NO GOOD. Will they replace it? NO....told me it was my problem now.

I have over 22 reference complaints on the phone, and possibly 4 in store repairs as well as over 7 replacement part orders on both of these computers. And 3 years later, I am out $3000 and a computer. The computer that they replaced the new one with was a rebuild. And it didn't work right from day one. I began calling right away and was drug out until my warranty expired.

I feel that I was taken advantage of as far as my purchase and I was given 2 'lemons'. I don't feel that this company is selling the goods as advertised, nor are they standing behind their name as a respectable company.

Hans of Belleville IL (8/26/02):
Used to think Gateway Computers were solid and reliable system. Four (4) personal and first-hand experiences have taught me otherwise. Bought a brand new Gateway Profile 3cs in Aug 2001 - very expensive unit - never made it through a day without major problems. Gateway would not respond in a reasonable manner - took dozens of lost days and more phone calls than I could count to get them to replace - finally did so in December of 2001 - FIVE MONTHS of the Gateway from Hell.

Enter brand new Gateway 500s - let's call it the Brother of the Gateway From Hell. In the meantime (I do system support and training) 2 other people/clients became "anti-Gateway" - a Gateway 700 and the other a Gateway Astro - both had numerous probelms requiring complete restores - hard disks BOTH crashed. My conclusion: Gateway has some very attractive prices and features, but the components are low-grade trash. My summary - you get what you pay for. Save yourself some trouble - buy anything but a Gateway.

Lost dozens of days trying to keep the system up and running. I consult and train - used to recommend Gateway - clients got upset with their systems, and I did a lot of FREE work to satisfy them. They finally realized that it was Gateway's shoddy standards that caused us all problems - I will not recommend Gateway systems any longer.

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