OK, they have cute cows in their ads but that doesn't mean there aren't coyotes lurking nearby. While its machines are probably on a par with most others, Gateway seems to have a problem providing good customer service, as one angry customer explains in an open letter to then-Gateway CEO Ted Waitt.
Gateway also has trouble providing the free Internet service it sometimes advertises, which got it in very hot water with the Federal Trade Commmission. Another irate customer has some helpful hints for customers trying to resolve problems with Gateway.
In California, a disgruntled Gateway buyer is irate that her local newspaper leaves consumers in the dark.
