Complain about a product or service

Fujitsu

William of Great Lakes, IL March 1, 2009

I purchased a Fujitsu ScanSnap S510M scanner in September 2008 and submitted the documentation to request a 50 rebate. After not receiving the rebate after the recommended time, I checked online several times to check the status of my rebate but the system could not find any record of my rebate.

After calling a few times (good thing I kept a copy of the rebate form), I finally got in touch with a human being who told me that the company that was servicing their rebates went bankrupt - in that they didn't even file many rebates and that some rebate checks had bounced. I submitted a new rebate request and now it is March and I still haven't gotten my rebate 5 months after I purchased the scanner.

The scanner itself is great and I'm happy with it but the company's management of their rebate service is poor and I feel they are taking advantage of enticing buyers but not following through on the promise of a rebate.

Jaya of Irvine, CA December 1, 2007

I saw an ad in the web outlet store of Fujitsu for a rebate of 200 for the purchase of a Lifebook A6025 notebook. In the rebate form, the exact SKUs and UPCs where listed for the models for which the rebate was applicable; I clicked the link that was associated with the rebate offer, and purchased the the first on that came up for the lifebook A6025 model. Nowhere in that website or as a part of the product, were the SKUs or UPCs clearly identified.

When I received the product, the rebate form was not there, and I contacted the customer service who claimed that the model I purchased did not have the rebate offer. On the website, there was no mention of the SKU or the UPC codes for any products listed under that site, and it is difficult for a consumer to figure out whether or not we can avail of the rebate. Even though the link I clicked was defined the under the rebate offer, the page (where it took me to) did not offer any details about the rebate or about the product details such as SKU or UPC numbers.

I am paying 200 additional for the notebook than what I was planning to--had the rebate been honored. The customer service person asked me to return the notebook, which I am intending to do; but I feel that Fujitsu should have honored the rebate since it's their fault that the website is not clear on the rebate terms and conditions.

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