Fujitsu

In August 2011, I filed a complaint about a Fujitsu mini-split combination air conditioning and heating unit that my wife and I had purchased in 2008. The unit worked fine for two and a half years then started working intermittently and flashing an error code that our local Fujitsu dealer never could figure out. Although I made repeated attempts, starting in June 2011, to contact the company for help and furnished our telephone numbers, mailing address, and email address, Fujitsu never responded in any way until I went online and started filing complaints.

I have purchased a Fujifilm camera (model av100) in February 2011. After one month, I felt that camera is not working properly. I ignored it. Then there was a marriage and many other festivals me and my family celebrated. But the camera became a failure to capture that moment because of its technical fault. I became very depressed and disappointed with the camera. Software failure, flash failure, battery leakage, and many other faults arise in the camera.

I went to my nearest service center but they told me this is not under the warranty and it will be estimated. And they told me it will repair with the 3100/-Rup. The prize of the camera was 4150/- Rup. Two years warranty is completely a joke by the company. This is very ridiculous. So all of that I became very, very upset and disappointed. Finally, I decide that I will never buy any product of Fujifilm and I prohibited all my friends, relatives, colleagues to purchase Fujifilm products.

On January 19, 2010, I purchased a Fujitsu Lifebook U820 with an upgrade to Windows 7 operating system.

On October 5, 2011, its hard drive crashed forcing me to buy and replace it with a new hard drive and attempt to reinstall its operating system. I called Fujitsu, ordered and paid for the recovery discs for this computer and they sent me the Windows Vista recovery discs along with a Windows 7 recovery disc that will not work with my model computer. In contacting them, they have told me that they never had recovery discs for Windows 7 and that can't help me. I had to deal with Microsoft for the upgrade. I don't understand why they included one that didn't work then?

I feel this is dishonest of Fujitsu to sell a computer with an operating system and then to later tell the customer that they don't support the software they sold with the computer, as well as sell the recovery discs that don't work.

Here's our experience after my wife and I purchased a Fujitsu mini-split (combination of air conditioning and heating unit, #23RLQ) from an authorized Fujitsu dealer in 2008.

We paid slightly over $2,000 for the unit, plus $368.32 to an electrician and $600 to a Fujitsu-trained technician to install it. At first it ran great, although we didn't use it often. In November 2010, it started working intermittently and flashed an error code. Despite numerous repair attempts by a technician from an authorized Fujitsu repair facility, it stopped working altogether in the spring of 2011. We were advised by the facility that the unit was not repairable and that we should work directly with Fujitsu for a solution.

Since then, we have tried to contact Fujitsu twice. The first was on June 7, 2011, by mailing and emailing a letter to its customer service department. And then on June 25, we wrote directly to the president of the company. The response has been a resounding silence. Although we furnished our telephone numbers, mailing address, and email address, Fujitsu has not used any of them to even acknowledge our letters.

Meanwhile, our $3,000 Fujitsu unit is still mounted on the wall, still flashing the same error code, but is totally useless. In fact, it will cost us money just to remove it. I should point out that we did not make any unreasonable demands upon Fujitsu. Although the warranty that came with it has not fully expired (the compressor was warranted for five years), we are not demanding a free replacement unit. But we believe any reputable company should be willing to work with its customers to repair problems that are obviously only repairable by the company itself (by interpreting the error codes they built into the unit). We are still hoping to hear from Fujitsu and get our expensive air conditioner/heating unit fixed. But until then, take this as a warning. If you buy a Fujitsu unit and have trouble with it, don't expect any help from the company.

Bought the 50" plasma in 2003, had it repaired several times for the same problem the upper half of screen goes blank intermittently. Fujitsu quit making TVs (as they should have), and wouldn't help whatsoever even when the TV's identical resurfaced, even though I had an extended warranty. The response I got was, 'not my job'.

Avoid Fujitsu products, there is no customer support!

I purchased a Fujitsu ScanSnap S510M scanner in September 2008 and submitted the documentation to request a $50 rebate. After not receiving the rebate after the recommended time, I checked online several times to check the status of my rebate but the system could not find any record of my rebate.

After calling a few times (good thing I kept a copy of the rebate form), I finally got in touch with a human being who told me that the company that was servicing their rebates went bankrupt - in that they didn't even file many rebates and that some rebate checks had bounced. I submitted a new rebate request and now it is March and I still haven't gotten my rebate 5 months after I purchased the scanner.

The scanner itself is great and I'm happy with it but the company's management of their rebate service is poor and I feel they are taking advantage of enticing buyers but not following through on the promise of a rebate.

Now I'm out that $50 plus the bank's fee for the refused check.

Lost $50 rebate, lost $35 fee bank charged.

I bought a Laptop on October 19-2007, the price is 999.99 and rebate 200 dollars, i send REBATE RECEIPT on October 21-2007 and on rebate form said i will in 3 week, but paid OFF Laptop, but still not revieved the rebate check 200 dollars,

I saw an ad in the web outlet store of Fujitsu for a rebate of $200 for the purchase of a Lifebook A6025 notebook. In the rebate form, the exact SKUs and UPCs where listed for the models for which the rebate was applicable; I clicked the link that was associated with the rebate offer, and purchased the the first on that came up for the lifebook A6025 model. Nowhere in that website or as a part of the product, were the SKUs or UPCs clearly identified.

When I received the product, the rebate form was not there, and I contacted the customer service who claimed that the model I purchased did not have the rebate offer. On the website, there was no mention of the SKU or the UPC codes for any products listed under that site, and it is difficult for a consumer to figure out whether or not we can avail of the rebate. Even though the link I clicked was defined the under the rebate offer, the page (where it took me to) did not offer any details about the rebate or about the product details such as SKU or UPC numbers.

I am paying $200 additional for the notebook than what I was planning to--had the rebate been honored. The customer service person asked me to return the notebook, which I am intending to do; but I feel that Fujitsu should have honored the rebate since it's their fault that the website is not clear on the rebate terms and conditions.