Complain about a product or service

Fry's

Chak of Santa Clara CA (01/27/09)
50 main-in rebate from Frys, if you buy any hardware. This is a big scam. I submitted everything, went through everything carefully. First they say - Store information not recieved. I called up, how come you did not recieve store information, when the bill says it is Frys. They said, sorry about that, they will process it. Now, I get another notice saying they did not have all the information required. What the hell. Such a big company, so bad.. Never gonna buy from this.

Call them up & stay for 1/2 hr on phone, before some one cares to answer it.

Admiree of North Hollywood, CA January 10, 2009

Admiree of North Hollywood CA (01/10/09)
I brought my daughters' HP computer that we bought from Fry's Electronics Nov. 16, 2007 and brought it to their service department since its not working and it still has a manufacturer's warranty. They said that it will take 6-8 weeks since they will ship it to the manufacturer. Tha lady promised to call me 1 week after to inform me of the status, unfortunately nobody called.

After 2 months I followed up and found out that they didnt ship the computer to the manufacturer and instead they did it in-house and they're giving me excuses that they're waiting for the parts to be shipped to them well in fact I found out from one of their supervisors named Derek that the part was not ordered so he has to order it again and said that within a week they should have the part (that was 3rd week of December 2008). He promised that he will give us a call once he got the part but we didnt receive any call.

Jan. 2, I went to the store and the service person there didnt know the status since Derek is the one handling the case. Today I called them to follow up and they are saying that theyre still waiting for part and now there's backlog order from HP. I am really upset from waiting and they dont even notify or inform us of the status of whats going on.

Robert of League City, TX December 30, 2008

Robert of League City TX (12/30/08)
I purchased a Mitsubishi 73 DLP TV 10 months ago. The set gave me the popular green flashing timer light after I had it for 1 week. Fry's replaced the set adn now I am getting the same error. I believe this is caused by a ground potential issue as the cord has no ground on to the chassey. This in turn creates a potentiometer affect causing the internal capacitors to think the TV is in fault do to a lamp failure.

This could pose a problem if a consumer reaches in and grounds the chassis out with a body part which could result in a very nast or even fatal shock. It is my recommendation that Mitsubishi be requred to replace all power cords on its DLP series products with proper grounding to minimize the repair issues to consumers like me, while protecting the US community from a very basic repair that could be life threatening.

The issue here is frustrating do to the fact that it is pure neglegence and is creating economic and emotional drain on consumers.

Raul of Sun Valley, CA December 16, 2008

Raul of Sun Valley CA (12/16/08)
I purchased a gas drier from Fry's electronics with a 5 year protection plan on 7-11-07.store #11 burbank ca. so it started getting a buring smell so a called fry's to get it repaired and they sent the company mention above and the service person from that company told me by phone (because my sister was home only), that it needs a maintanance service and it is not cover by the fry's protection plan. so he left an invoice only with my information,machine information,his and my sister's signature. then i went to fry's to complaint, they say (service manager and appliance manager). that they can't do anything abuot it and if i like contact that service repair company.

well i decided to keep using the machine after 6 days that i was wiating for ressults and it stopped releasing the smell. my main cocern at this moment is that i should get a written report from either places. i asked at the appliance department at that store to two sales employees about that preventive service and they said that they never heard about that service.

Tom of Roseville, CA November 11, 2008

Tom of Roseville CA (11/11/08)
Purchased a wireless router and given the hard sell on installation. I asked about self install and was told it was incredibly difficult without advanced tech knowledge. I asked if instructions were included with product, salesjerk said no. My girlfriend recently installed similar router and she's pretty bright. Jerk replies that she needs to be in I.T and he wants her address so that he can drive by her home and steal her info because it is somehow impossible to establish a secure network without paying the install fee. It took about 20 minutes to set up my routerm instructions WERE INCLUDED and an installation disc also! I was threatened and lied to, not just given a hard sell.

I like to apply the grandparent test to these situations. Had I done what this jerk wanted me to, I would have lost at least 99 and probably more once they accessed my PC. I'm sure my grandparents would have fell for the intimidation.

Kiomars of Rowlett, TX September 12, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.