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Justin of Los Angeles CA (02/24/08)
I bought a motherboard/cpu combo (both were used products) at Frys on the 21st of January. When I recieved all my other computer parts last week I tried turning on the computer. But when I turned it on, it didn't read the processor so I went to buy a new processor. But when I went home to try out the new processor, it still didn't work. So I went and returned the new one. And when i went to return the defective motherboard they gave me they gave me another used one. So I then tried using that one. It didn't work, so I then decided to exchange the used processor too. After that I lent my computer to my mechanic to test it out. But when I received the computer back today, he said that the motherboard (and/or the processor) is broken. So the conclusion to all this is that Fry's has sold me two defective products and exchanged two other defective products to me.
I lost 335 dollars.
Beth of Lafayette CA (12/16/07)
We tried to return a Wii Bundle purchase made the day before at the Fremont store (on credit card). The sales tax in Fremont is 8.75%; 0.5% higher than at the local Concord store. The Concord store would not refund the entire paid amount inclusive of the higher sales tax; said it was their policy not to change sales tax no matter where purchased. Every other store that we've ever purchased from honors full returns and adjusts the sales tax (up or down) to reflect actual price paid. Is Fry's acting in accordance with the law?
I could not return the item to the local store without loss of funds. Now I have to drive 40 miles further away to return for the actual price paid.
Charles of Houston TX (12/14/07)
I bought a new Sony Laptop ($2000) and an extended warranty from Fry's. Hard Drive crashed 5 mo. after purchase. I paid $150 to have data retrieved PRIOR to them sending unit back to Sony. Got a call saying they couldn't retrieve the data and sent the unit to Sony. (Sony doesn't retrieve data.) So I wanted a reimbursement on the negative data retrieval results; they refused. Couldn't understand why my extended warranty wouldn't cover it....
Anthony of Walnut CA (10/04/07)
After a long complaint and slow response, they declined my $100 rebate on a computer because they claimed I did not send them UPC code.
My invoice clearly stated I purchased that computer.
Mary of Auburn CA (09/01/07)
purchased a laptop and bought 3 year extended warranty; two keys broke off; they refused repair unless i paid 238 bucks claiming normal wear and tear provision of agreement applied; i claim provision in warranty that they have to make computer functional applies. They have you sign warranty or contract while in line, did not explan normal wear and tear when signing and they pressure you to sign while customers waiting in line; also did not point out arbitration provision either.
i have to pay or dont have a functional laptop.
Dan of Graham WA (06/10/07)
I went in to Frys in Washington state to buy my son a laptop. Immediatly I was in a bait and switch situation. They no longer had the great deal laptop in stock but still had the sale sign up with a demo model which didnt work. Ho, the salesmen immediatly said for another 100.00 had a better deal. I told the store manager I wont be treated this way and walked out. After I cooled off I returned to Frys with a new understanding and a savey wit about me. I selected a diffreant computer and when the salesman brought it out I read the label on the accual box very carefully. In fine print the label stated this computer is a refurbished one. This was not stated on ther sale sign in store or of course told to me. Needless to say, I was again being scammed on. I told the manager this is BS and he said he would take care of me. He furnished me with a laptop that was more money but had a 25.00 dollar, 2 year parts and labor warrenty due to the dificulities I had. At the check out line the cashier told me this warrenty is in fact 49.99. Twice as much. I walked out of the store and will never buy from them. Many people may be scammed by them and never know it.
Josh of Sammamish WA (03/31/07)
Took two working computers to the service department. One was to be taken out of the tower it was in and installed into a new tower. The other computer was going to get diagnostics run to find out why the tower usb ports were not working. Bringing it in on a Friday we were told it would be around Wed. of next week till they would be ready.Wed. came and went so I decided to call on Thur. When I spoke to a service person they told me they had not started it yet, but that they would tomorrow. I went into the store on Friday to see what was going on and find the truth out. For the first few days, they had no idea where my computers were, and the tower that I bought was gone so they had to pull a new one off the shelf. Angry I left after they told me they would be done the next day. When I returned the next day or two to pick up both computers I find that they put the wrong computer in the new tower and ran diagnostic on the other, and that somehow after loosing the machines the one that was going to be transferred now has a broken motherboard, graphics card, hard drive. And the computer they wrongly took apart and transferred now has a broken motherboard also. While before I took both computers there they worked.
I now have to come up with the money to pay for 2 motherboards, 2 graphics cards, 2 hard drives, new processors. Pretty much 2 new computers because of their errors and neglegence
Scott of Springfield OR (03/22/07)
I bought a television to give to a charity. Fry's personnel packed it in my car. I drove to Eugene from Wilsonville. I took the TV out with help from four people. I opened the box and the screen had a large crack in it.
The charity was auctioning the TV off so I had to go to a local store and buy another TV.
Fry's would not take the TV back. In fact they refused to even accept the TV. They would only exchange the TV which I did not want because I had to buy another TV for the auction that night. They were rude to me, my secretary, my wife.
Now I am out the $1100, and they have the TV. I also had to buy another TV for the Auction.
Joe of Plano TX (03/13/07)
I purchased an expensive laptop from Fry’s ($2K). I paid an additional $500 for a five-year extended warranty. Two years into the contract I had an issue where I tried to plug the AC adapter into the plug receptacle on the computer and it moved back inside the computer. So I took it into Fry’s for the warranty and they sent it back to Fujitsu to be fixed. It came back and they said it could not be fixed and that it would cost me $875 to replace the broken part. I tossed a fit and they said they would try and fix it. They had my computer for many months (I had a loaner from them during this time). Last week they let me know that my laptop could not be fixed and that I needed to return the loaner. I pleaded my case that the computer was in perfect physical condition, no sign of damage, it needed to be repaired under the warranty. Fry’s told me that even though there was no physical damage to the computer, they have never seen that part break, it had to be done by me somehow.
I now have a $2,000 computer that will not function plus I paid an additional $500 for an extended warranty that was worthless because Fry’s simply did not want to foot the cost to fix the computer.
Christina of Seattle WA (03/02/07)
I bought a Sony Viao notebook for about $2k. At check out, the salesman asked if I wanted to buy the 'extended warranty'. I initailly declined because I had a bad experience with Circuit City's warranty and felt it was a waste of money. I explained this to the salesman, who said that Fry's warranties were much better, and that I could 'throw the laptop on the ground and we would cover it'. I purchased the warranty. Three months later, after using the notbooke the night before, Iopened the unit and found there was something wrong with the screen. I brought it back to Frys with the receipt. They gave me a replacement and told me they would send the unit back to Sony for repair. Months later I received a letter stating they were not covering the notebook and wanted the replacement back.
Frys has filed a small claims case against me in excess of $2k because I will not return the replacement unit. They have lost my Sony notebook. Someone who says they are a Paralegal working for Frys called my mother, brother, and cousin stating that I stole a notebook from Frys and that I was going to go to jail if I did not return it.
Bill of Trenton TX (01/19/07)
On April 30,06 I purchased a Haier refrigerator and a 2 year extended warranty for in home service. On July 2 06 the freezer quit and we threw out food. I called Fry's and after 10 days the best they could do is tell me to bring the thing back to the store for exchange. I dont have a big truck or helpers to help load and unload. That was the reason to get in home service. Howard at Fry's told me they did not have a technician that would come to my house(seems like something he should have told me when he was selling the service plan). The contract gives a 50 mile radius so I googled and I am 34 miles. When I give up on frys I found a technicial recommended by Haier to come to my house and work on the fridge. And work on the fridge. Five or six trips later we are waiting for a part that was left off at the factory and have been told it may be 2 months before it gets here. My year from Haier will be up soon after that.
I figure I will get 2 months good service from my fridge because when time is up I will not spend 1 red cent on this lemon. I have lost count on the food that has had to be replaced. The phone calls and time spent calling , who knows. The bottom line is to sue in small claims I could be made to go to Houston(corporation agent there) and they will have an attorney so I need one also. I estimate 3 to 4 thousand cost to bring to trial and then I have to hope I get a jp that has sense .
Kahlil of Mountain View CA (11/20/06)
On Wednesday November 15, 2006 I and several other people began lining up outside of Fry's Electronics at 340 Portage Rd. Palo Alto CA. in anticipation of the launch of the Playstaion 3 which was to be released on Nov.17. After being in line for one full day, The store manager came out and told us that in order to Purchase the Playstation 3 we would be required to also purchase eight games for the Playstation. Further we would not be able to decide which games we would purchase they would come as a bundle. We were also told that we would not be allowed to return the games unless we returned the Playstaion console with them. Everyone in line felt this was not fair and in fact we knew that Best Buy had rescinded a similar action due to overwhelmingly negative response by customers. However I proceeded with the purchase becasue I knew this was going to be a hard to find item. I still have the Playstation and all games unopened because I am trying to decide if I want to return the whole thing or not. I do not think it is fair or ethical to force someone to buy extra things they dont need or want because you know demand for an item will be extremely high.
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