Fry's

I purchased a 60" television from Fry's Electronics. The purchase of a TV over 55" requires a mandatory delivery. Not only is it mandatory, they charge $65. When the delivery truck arrived and the truck door was raised up, the TV was laying on its side. After witnessing the improper delivery practice, I asked the three men if these TV's were capable of being laid over. They said it was no problem. I asked the men if there was anything that they needed to do upon delivery and they said all they needed was a signature. I asked what the signature was handling and they told me it was for acceptance of the package, not for product condition!

Two days later, a representative from Fry's called me to check on the delivery and if everything was okay. I told her that I was out of town and not going to open the television for approximately two weeks. Her response was that it would be no problem. I asked her to please make a note of the situation. The representative agreed and told me to call back with any issues upon the initial inspection. During initial inspection, multiple witnesses were present when the TV was removed from box. We immediately plugged it in and turned it on. The LED modules were broken and the picture was distorted. I immediately called Fry's as was instructed by the customer care call, and explained my situation. After repeated attempts and multiple people, they told me that they couldn't do anything and I am stuck with a $1500 (plus delivery) broken television. This is outrageous!

With all the warehouse stores out there with excellent return and manufacturer relationships, it is unacceptable for a large corporate to stick a large purchase like this to the consumer and deny responsibility when they subcontract a mandatory third party to deliver the packages. All I want is a working TV that I purchased!

Please can you help me? Here is my story: I purchased a computer and an extended warranty on April 15, 2011 at Fry's Electronics in Sacramento store 14. Total Price is $1629.35. On Oct 8, 2011, computer went out. I took it to Fry's for service. On Dec 23, 2011, Fry's called and said the PC was fixed and ready for pick up. I picked it up, went home, plugged it in and would not turn on. On Dec 23, 2011, I returned the computer back to Fry's. On Jan 28, 2011, I picked up the computer. On March 2, 2012, the computer went out again and back to Fry's. As of April 19, 2012, they still have my system. Total days that Fry's had my computer is 163 days.

I'm now seeking a full cash refund and not a system that I paid $1249.99 for and they offered me $849.99. Any ideas?

False advertising: For the past 2 weeks, Fry's has been advertising the 47" LG 3D 47LW5600, but there are none in stock in any of the local stores in the San Francisco Bay Area. This morning's ad, which starts today 3/30, advertises the TV for $899. I called my local Campbell, CA store. I was not only told that there are none available in the area, but that there will be no shipments before the sale ends on April 5th. This is the same thing that I was told about last week's ad. On top of that, the advertisement says Limited to Quantities on Hand', No Substitutions', and No Rainchecks'. Therefore, there has not been any chance of buying this TV.

Our Sony Vaio all in one computer DVD drive stop working in Oct 2011. We took it back to Frys because it was still under the manufacturers warranty & we had purchased Frys extended warranty. They could not repair it locally so it had to go back to Sony's main repair dept. When it finally arrived in January 2012, the frame was broken & the touch screen no longer worked. We would not accept delivery of this broken computer since they were trying to return it broken.

After one week and no calls from Frys as to how or when it would be replaced or repaired, we returned to the Manhattan Beach location and spoke with the service manager (Jose **) and asst. store manager (Jason). They were not sure what was going to happen, so I asked for the district managers name & number. I have subsequently left several messages for Rick ** and his manager Jeff **.

As of Today, I have never received a call back from either of them. We still do not have a repaired computer or a new computer. Sony can't even get involved yet because our computer is in limbo somewhere with Frys service dept. We spent over $2100 for this computer & the extended warranty so we are truly upset and disappointed with the lack of customer service that we have received. At this point we will be contacting all the consumer agencies and any news media that we feel can help us to expedite this resolution.

I bought a laptop and 2TB hard Drive not even four months ago and they both went bad and Fry's won't do anything to help me. They say there is nothing they can do. It's out of the 30-day refund period. Please, is there anything you can do to help me? You are my last resort.

I bought an iPad 2 from Fry's. I was told that if any local competitors have a lower price, even a sale price, they would match the lower price after verification that the competitor actually has some inventory in stock (presumably so that they won't need to compete with crazy Black Friday sales that are all sold by the strike of midnight). Sounded fair to me.

So a week later we noticed a 4-day sale at Best Buy. Same iPad2 for $50 cheaper. Plenty in stock. Fry's refused to refund the difference, stating that they don't match sales with the word "Thanksgiving" in it (e.g. "Thanksgiving Sale"). Why not, Fry's? It was a lower price and Best Buy had plenty of product in stock. Pretty shady Fry's. I'll never be visiting your store again.

I bought a TV on line. It didn't work. I called Frys Roseville and they said that they wouldn't refund my money or give me a new TV. They also told me to call manufacturer.

In Jan 9th 2008, we purchased a 46" widescreen DLT TV-Samsung PLU#5165816 and a 5-year warranty PLU# 4102673. On June 14, 2010, my TV went dead. A repair company came to fix it and told me it was the lamp. Once again on Aug.24th 2011, they came out again and they said it was the same thing but Fry's did not want to cover it this time. They state that they cover the lamp one time only.

I have read the contract and nowhere does it say that. The Service Manager said I would have to pay for the lamp at $200.00 and service fees. My warranty does state on #14 Excessive Repairs offer 3 times, "Fry's shall replace the failed product." The manager did say to me that the person that originally sold the TV and the warranty rang up the wrong warranty.

We have a dead TV sitting in my living room. The only thing we want is our TV to be fixed!

I bought a laptop for $500 and in 1 week, it developed an internal crack in the screen. The laptop was not physically damaged in any way per inspection and has no other damage at all. This was an HP refurbished unit, which the sales guy said was better than not a refurbished unit because they really go through them when they catch a problem at the factory.

Obviously, they lied and really don't know what they are selling. Anyway, they claim the damage is on me and screwed me for $500. Beware of Fry's. They conned me, so save your money.

When I purchased my Gateway laptop computer, three of my buttons were popped up. The salesman Robert, snapped my buttons back on. The three buttons keep popping off and won't stay in place. My computer has been operating very, very slow since I have purchased it on January 31,2011.

My mouse bar is cracked, so I took it into Fry's on June 10, 2011. I told them about my mouse bar, Fry's said my mouse bar is stuck and fell in corner where mouse bar is located. On August 22, 2011, I returned my laptop to Fry's again, complained that my computer is still running slow. The first time I have used my speakers on the laptop, the right speaker did not work. Diagnostic amount was $69.99.

Fry's kept my computer for 10 days yet they never fixed my request order. They also denied me a loner for the ten days because I didn't have a credit card. I paid almost $299.00 for my 2-year warranty. I picked up the laptop on September 2, 2011 then I went home. I charged my laptop on Sunday September 4, 2011. Then I used the laptop but I was unable to, it just came on and turned off. I called Fry's and then I took the laptop back to them for the third time. The computer didn't boot into user's account, unit was in for a restore KB143258. Diagnostic amount was $69.99. All of my documents and pictures were wiped out. The computer is a piece of !@#$.

To take care of this problem, I would like a full refund of my money or a replacement of a new laptop. I have only had my laptop for six months.

Deann **.

I purchased a memory online and it was not stated on their site if the memory that they are selling is brand new, used, open box or refurbished. I placed the order thinking it would be brand new and factory sealed. Less than 10 minutes later, I received a call from a rude lady from Fry's informing me that the part that I ordered was open box. I asked her politely if they have anything that is factory sealed. She said, "No." I also asked her if the price is different since the part was open. She said, "No." So, I told her that I was going to let it slide today and I'll have them process my order. I also told her that I hope this doesn't happen in the future.

Instead of saying, "Okay, no problem, we'll process your order," I was surprised to hear her answer, "This happens every time." I cannot believe what I just heard. I have sales persons there who know me already by face because I buy there a lot and I know most of the people there by face as well. This is, by far, the most outrageous thing I heard this year. I would like consumer affairs to investigate this matter.

On July 26, 2006, I bought a NEC 20WMGX2 20" TFT MultiSync 20" Wide TFT 1680x1050 /470cd/m2/ 6ms 1600:1/DVI-D/VGA/ HDTV. This monitor was one of the top of the line I was told and it has done everything that I needed for my office at the house. I took it in for repair on December 13, 2010. Today is February 21, 2011. They called me on February 20 telling me that they wanted to give me a total different brand but I had spoken with them in the last month and told them that I did not want that brand of monitor. And I showed them one that I would take in place of the one that I had. So I told them to get mine fixed and they keep telling me that that's not going to happen. So I take it that they lost their contract with NEC makers. So now they want to keep trying to give me the brand that they know I do not want. So I asked them to have the main office from California to call me but I think that they are waiting for the contract to end. I did buy the 5 yr extended monitor performance service contract.

On 12/12/2010, I purchased a Dell Inspiron i17R-2248MRB recommended by the salesmen. At the time of purchase, the salesman stated that I would be able to go back to Fry's and a refund would be given for a price match for the difference if I found a lower price at a competitor. I found a lower price at both Walmart and Staples. I returned to the store on 12/13/10 with proof of lower price. However, the assistant store manager Gloria ***** refused to honor the price offered by Walmart which was lower than the offer at Staples. She did refund me the price difference offered at Staples but reluctantly. The Walmart price was lower but she stated that they were unable to verify it and said a sarcastic remark of "I can't do what all the customer's want".

Her attitude and lack of customer service etiquette is the reason why I'm contacting you. I believe she needs to be more professional in her handling of situations as she was rude and borderline belittling. As a customer who is loyal to Fry's I believe I deserve better treatment and respect. I recommend that Fry's orientate their salesman to explain to the consumer the correct protocol or policy on price matching. The salesman did mention online price match but Miss **** said it only matches stock at other competitor's stores. In a nutshell Fry's did not live up to their promise to the consumer resulting in charging a higher price than the Walmart price.

I recently purchase a $9.99 pair of headphones from your Burbank store. They stopped working. I brought them back in new condition and tried to return them on the 30th day. Anthony *** refused to refund or exchange them citing that it was past 30 days since I purchased them. After looking at the receipt and counting the days on the calendar, I pointed out that it was exactly since I had purchased them. He again said he could not take them back because it was over the 30 day warranty period. I pointed out that it was not over 30 days, but exactly 30 days. He then changed his tune citing that the warranty expires 30 days or over. I asked for an even exchange and he refused. I asked to speak to the manager. He said, "I'm the manager of the whole store. There's no one else to speak to." I replied, "Everyone has a boss. Who is he?" He refused to answer.

I'm extremely dissatisfied with your customer service and will never shop there again. I spend thousands on computers for my business and slowly have looked elsewhere to buy. Your customer service are rude. People are rude and unprofessional but I guess at minimum wage salaries, you get what you pay for. At $9.99, he should've just taken them back.

We bought our daughter an MSI laptop computer for a graduation present since she was going to college. We also bought the two-year warranty. Apparently, we bought a "lemon" brand/model as the first one had a hard drive noise and problem. They directly replaced the first one with a new laptop. The next one developed a more disturbing "clicking" sound and we went to Fry's and they said that they had to send it in to MSI, this time for an optical drive replacement. They gave us a loaner laptop.

Our daughter goes to school about 300 miles away and each time we mail a computer, it is $21 for UPS. Fry's/MSI had the computer for six weeks and we picked up the "repaired" computer. This time after mailing it to her, the optical drive did not play DVDs and then the computer crashed and would not load Windows. She mailed it back. Third time now at Fry's. It is a 30-mile trip each time. After two hours waiting at the Service Counter they determined that the laptop's hard drive was faulty. I told them that I was totally frustrated and that I wanted a replacement computer.

They did not have them in stock except for a "used" one that had been returned by the customer within 30 days. I told them that I just didn't care anymore...if that one worked and was in good condition that I would take that one. They said they would check it out to make sure it worked 100%. They also had to consult with the "Store Manager" to get approval. Finally they called us over and walked us up to the cash register (at customer service) and then we were told that their electronic cash register wouldn't let them make the transaction because only the "Store Manager" could do the over-ride (or type of transaction).

I asked to see the Manager. They said he had left early for the day. I got angry and asked if anyone in this gigantic store could make a decision...they looked at me with the "deer in the headlight" gaze and said no. They said a manager (which turns out is just a department manager) would be back at 2:00 p.m. tomorrow (another 30-mile trip one way). I also have learned that both the store manager and the assistant store manager are both away at corporate for a "Financials Meeting" and that there really isn't someone who is in charge until November 5th. Very unprofessional conduct for such a large corporate store. Very poor management.

I purchased a Gateway computer 2008 that was defective. Return approximately seven times complaining about the problems with the DVD, CD, webcam and viruses. Computer was sent back to manufacturer after service tech could not fix the problem. Drivers were missing never where installed by manufactures. Tech from Fry's on one of my visit offered to take it home and I agreed because he stated it would take time to clear out everything make a recovery disk and install a driver. My computer was working for a short period then a virus warning like before potted up and my DVD stop playing once again.

Upon my return I have spoken to the management on a couple occasions and ask that he honor their policy agreement and replace the defective computer, only to be denied a new computer and told that they will send it out for the fourth time. Their policy states that if a computer is brought back with the same problem for repair three times within the year of purchase I could ask for a replacement. As of 10/09/10 the problem still existed and I took the Gateway laptop back to Fry's. At this time the manager told me to come in and he would see what he could do. When I get to the store Mr. Everett told me that my two year warranty has expired as of June of 2010 and there wasn't anything that Fry's could do for me and walked away.

We purchased our TV in Jan 2007. It was a wonderful TV. Then the first bulb went out on March 2009, which was covered under warranty. The second one in March 2010, the third one in October 2010. I was told the TV is still under warranty for October 2010 & I could bring it in for service call and find out why I keep having to replace bulbs.

The department didn't know how much the service call was, but that we would have to pay the price for the replacement bulb along with service call if it was the bulb. The bulb that was replaced last March cost $229, which only lasted until October. The October bulb was $269. For these prices, the bulbs should have lasted longer and this is a $33 a month to watch TV. I could have bought a new TV out of the service charges that we have to pay for. Ridiculous.

I bought A 50" Samsung TV for $1300.00. It has been repaired twice because of no sound. It is 1 1/2 yrs. old. Now the picture bulb is out. Of course, it is not under warranty although I paid $200 for it. I went to Fry's to see what we can come up with. That was a joke. So asked them if they have one in stock. One of them said, "Oh, we don't carry that bulb, but you can call around to see if you can find it." So I called Samsung and they gave me a number to some one else to get the bulb from. The customer service rep at Samsung kept saying that she was sorry about what I was going threw but there was nothing they can do. She ask me if I had the warranty with them and I said I did not know I had a choice. There warranty covers the bulb. Fry's never gave me that choice. Who am I upset with? Both.

I purchased an HP computer (Model: M9350F) from Fry's on 23 Aug 08, and at that time, I also subscribed to a three-year Fry's extended service agreement to cover necessary repairs and/or replacement parts. On 1 Jan 10, I left the computer with Fry's as it became inoperative. Over the next three months, I called repeatedly, trying to determine when the computer would be returned. On 20 Mar 10, Fry's finally returned the computer after having had to replace the system motherboard three times before a workable replacement could be found.

According to their service department, the hard drive also had to be replaced. It was not until I returned home and put the computer back into service that I realized that Fry's had installed a generic (non-HP) version of the Windows Vista operating system on the new non-HP hard drive they also installed. I was also informed that the motherboard that was used to replace the defective one was from another authorized vendor, and not HP. Although the computer was operative because of the changes made, it no longer was a true HP computer--just a generic computer that was unable to use special HP software and the HP/Windows Vista software that originally came with the system.

Fry's also did not furnish a copy (CD or DVD) of the generic Windows Vista operating system they installed on the computer, which would later prove to be an additional problem. When I called Fry's to complain about this generic switch, they stated that HP would no longer provide them with the computer disks necessary to restore the machines software to its original state. As Fry's is an authorized HP reseller and service center, I found this explanation dubious at best.

A personal letter of complaint describing my dilemma was sent to the CEO of Fry's during my three plus month wait and no response was ever received. After so much unexpected anger and frustration over the situation, I finally decided to just work with the computer as best I could, and spent the next two days reinstalling all of my business software and files. The computer initially operated without incident, but the unavailability of the original HP software made the computer of lesser value than when it was initially purchased.

Problems began to again develop with the operation of the computer in early August 2010. I was unable to try and reformat the drive and reinstall the operating system to possibly correct the errors because I lacked the operating system disks that Fry's was unable to provide. At that point, I decided to purchase a new computer from another reseller and manufacturer. I felt it was just too important to my business to rely on a troublesome computer and the less than stellar service I had received from Fry's.

I have been using personal computers since 1983, and have never experienced such a combination of faulty hardware or unresponsive and inadequate service as I received from Fry's. On 23 Aug 10, I brought the HP computer back to Fry's service, explained the recurrent problems I was having, and left after being told to expect a call back within one to two weeks. I never received a call from anyone at Fry's. After three weeks, I returned to the store for an explanation on 10 Sept 10. The computer had yet to be repaired, and the explanation provided was unconvincing.

I eventually spoke to the Service Department Manager James **, and the Fry's Customer Service Department Manager Richard **, and neither would agree to my suggestion to replace the computer with a new model, or refund my original monies paid. Richard ** told me his hands were tied because of Fry's legal department, and he assured me after conferring with his service tech Steven and James ** that the computer would be repaired and returned within a few days. I left the store convinced that I had no reason to expect a quick finale, and my assumption was proven correct.

On 17 Sept 10, I received a voice mail from Steven, the service tech at Fry's, that my computer was still not repaired, and because Fry's did not have the motherboard necessary to repair the computer, he decided to order a replacement from HP. His message provided no further explanation of when I could expect to have the computer returned.

I believe that Fry's has failed to provide a level of service necessary for this type of equipment. I also suspect that there are many similar experiences shared by other Fry's customers. I believe that Fry's should immediately replace my computer with a new computer of equal or greater value immediately, or provide a full cash refund for the original price of the computer and the service contract. To do any less for a customer after this prolonged of a delay is inexcusable.

I recently purchased a laptop at Fry's. The salesman suggested that I also purchase a printer from Canon, since the mail-in rebate offer would essentially reduce my cost to the sales tax. They gave me a rebate form at the store, and I filled out all the information requested, provided a photocopy of the sales receipt, cut out the UPC / proof-of-purchase from the package, and mailed it in the same day that I purchased it. I just received a letter from Canon / The Advertising Checking Bureau rejecting the claim because of "Purchase Date program violation." I believe this constitutes outright fraud.

$25 rebate for Polaroid 16 GB memory card. Micro SD. PNY Technology resubmission missing UPC. Tracking number 422294657. PNY loss the UPC label. Scott taped on the rebate form. Customer service refuses to discuss subject. Basically, no rebate without original UPC label and I can not return the chip I brought without the UPC label.

I bought a Gateway desktop computer back in October 31st of 2009. Since the very beginning, the computer was malfunctioning. I called Gateway's costumer service. They tend to record the calls in case something happens, so they must have the dates. I called Gateway and they made me re-start the system in order to see what the problem was. This was a couple of days after I bought the unit. At that time, I had no internet in my room; so I simply used my desktop to do my homework and play the demos that came with the computer. Then in January and after having called gateway again and asking them what to do and buying the "system restore" disks, I got tired and went to return the unit.

I spoke with one of the guys that works at customer service at the Fry's Electronics where I bought my unit (see address) and he said I didn't need to return the unit, but I could leave it there and they could see what the problem was. I asked then if leaving the computer was going to cost me something. He said that I'd have to pay around seventy dollars in case I was responsible for the malfunctioning of the unit. I didn't have that much money at the time with me. I'm a full time student and I'm on a tight budget all the time. So I decided not to leave the unit and don't use it until I had the money (there are no records of this because I did not leave my computer at the store).

I went back March 21st and left the unit at customer service for repairing. I explained to them that the unit froze every time I watched any kind of video. At that time, I had already installed a wireless internet connection and I used to watch Youtube videos and DVDs in the computer. It was obvious that something was not working properly because after 10 minutes (sometimes less, sometimes more), the image would freeze, the screen would shut off by itself and the unit would not respond at all. The person who received the unit (Michael **) mentioned that it was going to take around 6 to 8 weeks to fix it due to the fact that Gateway does not allow technicians other than their own to open their units and that they were going to have to send it to Texas. I agreed.

Two months later, I went to pick up the unit and to my surprise the technician said they had found nothing wrong with the unit and that they would keep the $70 dollars because I was responsible for the shipping of the unit. I took the unit home and connected it and after minutes of watching a video, the same thing happened. The unit froze and I couldn't make it work!! A couple of days later, I went back. This was in May—I don't remember the exact date, but I know they have the records of the "attempts" they did to fix it. I explained to another technician the problem. This time he, as a courtesy, tried to reproduce the problem at their lab (in my presence) and he was able to. He restarted the system and it happened again. This was written in the "service request order" sheet, so there is proof there was truly something wrong with the unit and that the first time they had done nothing to the unit. Now I'm not sure the unit was even sent to Texas. I'll explain later why.

I left the unit there and I came back for it the last days of July (between 25th and 28th, I think). When I got there, the unit was not even ready. I had to wait almost two hours in order to pick the computer. According to them, it was totally fixed and ready to pick up. When I asked what had been done to the unit, the person in charge (a guy by the name of Michael) said they had replaced the motherboard and the hard drive and there should be no problem after all. I took the computer home and the same day—it failed! Again!

By that time I was really furious, so I decided I wanted my money back and I went back and gave them the computer and said I wanted the money I had paid for the first repair because the problem had not been caused by me. They agreed. And I also asked them to give me the money for the computer and to keep the defective unit. They said it has passed too much time and they could not do that. But that I needed to talk to the store manager about it and that he was going to be there that weekend. I went that Sunday and they said he was going to be there and none could tell me where he was. They also had mentioned they were going to talk to him about my problem and I, very stupid me, believed them! That same day I asked if they were able to reproduce the problem and Michael said he was trying.

Yeah right, I saw the unit and it was in the same place where they have left it—unplugged. He said he was going to give me a call if they found anything. Before I left I asked Michael if they had sent the unit to Texas again because the first time the person who stored the unit had mentioned that they couldn't touch the unit at all and that they were going to send it to the Gateway headquarters. He looked at me like I was saying something he didn't know and kept shaking his head no and then he said, "No, I have no idea what you're talking about." It was odd that he couldn't tell me about that. Anyway, I left and went home. They called the next day and I was not at home, but they talked to my sister and she said the person who spoke in Spanish, because that's my native language, had mentioned they had found the same problem and that the computer was ready to use. I went to the store two days later but like I said before, I want my money back, not something that it's not working!!!

I didn't accept the unit and I asked to talk to the customer service sale supervisor. I was introduced to Sarah, the supervisor in turn that day and she said that they couldn't return the money because too much time had passed and it wasn't going to work that way. I explained to her the computer had been at the store practically since I bought it and that I was not going to accept it back and that I needed a paper signed by her explaining why she didn't want to return the money. She refused, alleging they were not allowed to sign any papers and that I needed to talk to the store manager that he was going to be there on August 6th.

Unfortunately, I have some personal problems this weekend so I was not able to go to the store. But I got a call from the store and I found out that according to the person who talked to me, he was at the Fry's headquarters and no one had mentioned he was visiting the store. So I can conclude that both times they mentioned the store manager "visiting" the store it was not true and they only wanted me to waste another week so the 1-year-warranty would expire. And this is why I'm here complaining. It's been almost 9 months and they haven't done a single thing to fix the problem. They also mentioned they won't return the money. And they also refused to put the money in a gift card so I can buy something else there. I'm not really happy about that, but I could deal with buying a better computer because I really need one!

The only thing they want to do is give me that same unit "fixed". Yeah, another two months and I had planned to move to Sacramento, Ca by September 3 in order to finish my studies there. But because of them, that's becoming impossible. I need to find a solution fast because I fear if the year warranty expires, I'll lose my money and my computer.

I have lost money paying for the cabs I've taken to bring the unit to the store. I don't own a vehicle and I can't carry the whole unit while on the bus. I had to stop buying the books I needed for my classes in order to get the money to pay for the repairing of the computer. By the time I was able to buy my books, I had gone through a lot of problems with my teacher because even though my classmates helped me letting me borrow their books I still needed to practice the lessons. To top it all, it was a CIS class which requires a computer in order to do all the homework and practice for the tests. When the labs were available to practice, I had class; when I had free time (usually at night), the laboratories where closed. It is a must to have a computer at home in in order to practice the lessons; after all, it is a CIS class. I had none and that's why I had to cancel my CIS class. I had records of this.

I also had to stop taking my photography classes because I didn't have a computer that worked and I couldn't process the images. This was especially hard on me because it meant I was going to be 6 months further from finishing my studies. And now, this has turned into a complete headache because I was hoping to move to Sacramento and finish my studies there. But in order to do that, I have to have all the tools that this career requires and I don't have them. I am a full time student and unfortunately, I don't have the economical solvency I need in order to fix this time of problems simply by buying another computer.

Money is limited and now that I've been given the chance to pursue something I've always wanted to this is happening. All because they don't want to accept that the computer had a problem since the beginning and I had nothing to do with it. I don't think is legal to sell things that don't work and then pretend that the customer is the one to blame even though it's been proven this is not the case. It's wrong to cheat in order to not return the money. That's not the way things should be.

When we purchased the TV and extended warranty, we were told that they will fix as soon as possible or replace it with another TV.

Now we have to wait till their guy come & verify the problem and go to next step. We paid lots of money for TV & Warranty. Under two thousand dollars

I bought a DVD player for my van, and got it installed there. The unit was bad, so I took it back after 3 months. Fry's refused to take back or issue credit. I spent over $700 and got nothing in return. I want this resolved.

I have warranty for 5 years for my fridge and they sent out a tech person but didn't do anything and didn't tell me anything. He came and left and nothing. I have been calling Fry's and they didn't want to be involved. They told me to call the insurance. I called the insurance and nothing; they didn't want to help me either.

I am frustrated and I don't know what to do. I don't have money to buy another one. I just want to get it fix with the warranty that I paid for when I purchased it. All my food got spoiled and I cannot have food at home because I don't have where to put it at. At the same time, my wife felt because of the water that was dripping from the fridge and she hurt her back. I have been waiting for 17 days already.

On Apr. 9, 2010, me and my brother went to Frys Electronic and purchased HP mini notebook, the portable computer. It was in the sealed box. Next day, my brother flew overseas and took the computer with him in the airplane to set it up. Next day, he called me and stated that as soon as he powered up the computer, he saw a crack on the screen. This crack is not visible if the power is off. I had a receipt from Frys at home. I looked at the receipt and noticed that we can return the unit within 15 days, but my brother is gone for 5 weeks. I took the receipt and went to Frys in Burbank (the purchase store). I stayed in line to customer service and talked to a representative(Filipino lady). I explained everything to her. She stated, "do not worry, when your brother comes back to US, just call the manufacturer and they will take care of it. There is one year warranty".

My brother came back in the middle of May. I called to HP (manufacturer). They stated "we do not cover this type of damage, you should deal with Frys". I went back to Frys and asked for the manager. Associate manager came to talk to me (young, tall, Hispanic, rude). I explained to him what happened. He was very arrogant. He asked me, "what was the name of the person you talked to?". But I did not remember the name. I told him it was some Asian lady. "What lady? We have many, are you sure?". Then he took my laptop and went to their technician. They powered up the computer and started pressing buttons. I could not see a screen. After about 5-10 minutes, he gave me the computer back and said, "your computer was set up, so you broke it after you used it". But it was not set up before he touched it. "I do not care", he said. "We can not help you. Bye". We paid $349.99 plus tax and we could not use it at all. I need your help, please.

I purchased a Maytag Neptune Front Load Washing Machine PLU 4356925 on Saturday June 10, 2009. It was sold as an open box floor model. I inquired about the warranty and if it had been previously used. I was told it carried a 30 day warranty and was not previously used but a floor model. The product was incorrectly priced also, so when I was at the register it rang up as $359.90, but on floor was marked $259.90. The adjustment was made on my purchase after I inquired and they apologized. I had the unit delivered to my home on Tuesday, June 23, 2009 between 9-1pm.

I used the washing machine the very next morning and left for the day. When I returned I was astonished to find my whole laundry room floor was completely flooded. Everything on the floor was sitting in 1-2 inches of water. I cleaned everything up myself, which was no easy task, due to all my storage being also in the laundry in cardboard boxes which were completely destroyed from sitting in the water all day. I immediately contacted the store in the morning on Thursday, June 24, 2009. I was told someone would call me back to make an appointment for a technician to come out and look at the machine.

On Wednesday, July 1, 2009 I called again Fry's and asked to speak to a manager and yet again I was told the manager for that department would have to call me back. I decided at that point and with a house full of laundry to use the machine again under my supervision. I was able to wash a load of clothes with only a minor amount of droplets of water escaping the dispenser where the soap goes. So I tried washing a second load. At that point water started gushing from the dispenser area and also from the door of the machine. I recorded this on camera and turned the machine off.

Waiting for a manager to call me back I did not try to use the machine again and took my clothes to a wash house nearby. On July 13, 2009 I phoned Fry's again stating that no one has tried to call me back or contact me, on the various times I have called and I needed to speak with someone immediately. They gave me to Robert, the head of delivery. He told me that they were aware of the problem and was sorry no one had called me back and he would make sure it will be resolved soon. He took my number again and said he would talk to the manager of that dept and call me back.

On July 21, 2009 I called again! Sorry, by this time I am more than frustrated. I spoke with an associate there at the washing machine area and he scheduled an appointment for Thursday, July 30, 2009 between 10-1 after I did not let him hang up without making an appointment. Robert came out and inspected the unit and said that yes it had been installed correctly but he was only the supervisor for installation and not a repair tech. He said he did feel bad and could not believe they had taken so long to come to my aid in this matter. He also said that he would talk with a manager to get this unit replaced immediately. I was happy with this decision and felt this ordeal was well over.

On July 3, 2009, Robert called me and stated that he was sorry but the manager said she could not replace the unit because they had given it to me at a discounted price. She also said there was nothing on their floor of that same value. I asked for any type of unit comparable and it did not have to be a Maytag. At that time I was put on hold and when he returned he said that she said that she could not do it.

I called back after I had time to breathe and asked what other option I would possibly have. Robert said he would do some research and come back out to see if he could see any other problem. He made me an appointment on Wednesday, August 5, 2009 from 10-1. He checked the soap dispenser and behind the machine and turned it on and it started spilling water out as previously. He said it was definitely defective and he could not repair it. He took pictures and also said he would talk to the manager again. I thanked him for his help and he left.

On August 12, 2009, I called the store and asked to speak with the manager directly but was just transferred to the sales floor. I spoke with Cathy and told her all the issues and she said that they could do nothing. I heard someone in the background telling the girl what to say including for Cathy to be nice since she was being very aggressive with me on the phone and so I asked who it was and she said, "My manager".

So, I asked to speak to her. Sharon said it was not there problem and now my 30 day warranty had passed, I told her I had been calling to resolve this issue with Fry's for over a month now. She had very little sympathy and said I could exchange the unit and pay the difference in price. I then called and asked to speak with Fry's District Manager or Head Manager and I was transferred to his voice mail. I left a message with what had happened and my number to call me back.

On August 14, 2009, I called again and this time Robert answered and said that the main Manager of Fry's authorized the return and full refund of the washing machine. I asked him for the refund of my delivery cost as well and the washing machine manager said in the background "No". So, I asked to speak with her and I told her again that I have been given the run around for over a month and that I had called numerous times to get it repaired or exchanged and no one called me back, so forth and so on. To which she agreed and said she would authorize the refund of the delivery as well.

On August 24, 2009, the washing machine was picked up, at which time my linoleum ripped off the floor with the machine and the wallpaper was curled and was ripped with the machine as well. The delivery technician also saw that there was mold on the bottom of the drywall behind the washing machine as well. I have tried to spray with bleach but it went back.

On September 3, 2009, I went into the store to get my refund. Someone let it spill to me that the unit was not a floor sample and was in fact a returned unit and it had been returned for the same exact thing! They also said in the computer there were extensive notes on this machine. I told them of the damage it caused my laundry room and they gave me the number for claims and said I had to handle it with them.

I called and opened a claim. I was called back and asked what happened. I related the situation and Connie said that mold could not grow in 3-4 weeks and that I should not have tried to start the machine again. I explained to her that I only started it again to see why it flooded and how it happened and about mold I told her that I would do some research and call back. I did and was told that mold can grow in as little as three days. I called back and explained this and then she said that for me to get two estimates and that they would send someone out. Also, she said that she would have to talk to the delivery technicians to find out what neighborhood I lived in and what condition my laundry room was in previously.

I was quite amazed that she was so bold as to ask me these questions, due to them violating the discrimination act. It should not matter where I am located or the condition of my home. What should matter is if there was any damage done to my laundry room by this defective machine. No one else ever called or came out. I called her back to inquire of this and she stated that the delivery technicians vouched that my home was in good repair and my laundry room was in newer condition so she did not need to send someone out. I faxed her the estimates to which someone else called me back and said they would turn it over to their insurance.

They have not paid yet and the insurance says they are not going to pay unless they can send a general contractor who they can hire to come and take a recorded statement and photos. I believe this is unnecessary and unfair since Fry's has already sent 3 different workers to do this previously when the damage was fresh. I have sent several letters with statements. I was also advised to be careful with them sending someone to my house 5 months after the damage as they might be using this to not pay the claim. Thank you for your help.

We purchased a Mitsubishi 46" LCD flat panel TV in 2006 from Fry's for $1250, along with their 5 year extended warranty/service plan. The LCD panel went bad this year (2009) and we called Fry's service department and a repair person came to our home. We were told the panel was bad and to replace it (with labor) would be $1900, so Fry's would likely replace the TV.

I waited for Fry's to call and they did not, so after three days, I called them to see what would happen with replacing our TV. They said it was in process and would call me when another TV was ready for us to pick up. I asked if we would get a TV worth the same amount and was told 'not at all'. You will get one that is similar or comparable but it might only cost $600 or so. What the heck?

When we purchased the extended warranty/service plan we were told by the Fry's sales person that if anything ever went wrong with the TV and could not be fixed it would be replaced with a TV of the same value or better. What liars and cheats these people are. After scouring the Internet and seeing all of the horror stories about this company, I'm appalled. I will be reporting them to our state consumer agency if they do not give us as good of a TV as we had before. I've made my last visit to this horrible place.

We are likely out several hundred dollars if they do not give us a TV that has the same features as our Mitsubishi. From what I've read here and elsewhere, they're likely to offer us a damaged or returned TV that was defective also. I don't see how this place stays in business.

I purchased a Maytag Neptune Front Load Washing Machine PLU 4356925 on Saturday June 10, 2009. It was sold as an open box floor model. I inquired about the warranty and if it had been previously used. I was told it carried a 30 day warranty and was not previously used but a floor model. The product was incorrectly priced also, so when I was at the register it rang up as $359.90, but on floor was marked $259.90. The adjustment was made on my purchase after I inquired and they apologized.

I had the unit delivered to my home on Tuesday June 23, 2009 between 9-1pm. I used the washing machine the very next morning and left for the day. When I returned I was astonished to find my whole laundry room floor was completely flooded. Everything on the floor was sitting in 1-2 inches of water. I cleaned everything up myself, which was no easy task, due to all my storage being also in the laundry in cardboard boxes which were completely destroyed from sitting in the water all day. I immediately contacted the store in the morning on Thursday June 24, 2009. I was told someone would call me back to make an appointment for a technician to come out and look at the machine.

On Wednesday July 1, 2009 I called again to Frys and asked to speak to a manager and yet again I was told the manager for that department would have to call me back. I decided at that point and with a house full of laundry to use the machine again under my supervision. I was able to wash a load of clothes with only a minor amount of droplets of water escaping the dispenser where the soap goes. So I tried washing a second load. At that point water started gushing from the dispenser area and also from the door of the machine. I recorded this on camera and turned the machine off. Waiting for a manager to call me back I did not try to use the machine again and took my clothes to a wash house nearby. On July 13, 2009 I phoned Frys again stating that no one has tried to call me back or contact me, on the various times I have called and I need to speak with someone immediately. They gave me to Robert the head of delivery. He told me that they were aware of the problem and was sorry no one had called me back and he would make sure this is resolved soon. He took my number again and said he would talk to the manager of that dept and call me back.

On July 21, 2009 I called again!!! Sorry by this time I am more than frustrated. I spoke with an associate there at the washing machine area and he scheduled an appt. for Thursday July 30, 2009 between 10-1 after I did not let him hang up without making an appt. Robert came out and inspected the unit and said that yes it had been installed correctly but he was only the supervisor for installation and not a repair tech. He said he did feel bad and could not believe they had taken so long to come to my aid in this matter. He also said that he would talk with a manager to get this unit replaced immediately. I was happy with this decision and felt this ordeal was well over.

On July 3, 2009 Robert called me and stated that he was sorry but the manager said she could not replace the unit because they had given it to me at a discounted price and there was nothing on their floor of that same value. I asked for any type of unit comparable and it did not have to be a Maytag. At that time I was put on hold and when he returned he said that she said that she could not do it. I called back after I had time to breathe and asked what other option I would possibly have, Robert said he would do some research and come back out to see if he could see any other problem. He made me an appt on Wednesday August 5, 2009 from 10-1. He checked the soap dispenser and behind the machine and turned it on and it started spilling water out as previously. He said it was definitely defective and he could not repair it. He took pictures and also said he would talk to the manager again. I thanked him for his help and he left.

On August 12, 2009 I called the store and asked to speak with the manager directly but was just transferred to the sales floor. I spoke with Cathy and told her all the issues and she said that they could do nothing. I heard someone in the background telling the girl what to say including for Cathy to be nice since she was being very aggressive with me on the phone and so I asked who it was and she said my manager, so I asked to speak to her. Sharon said it was not there problem and now my 30 day warranty had passed, I told her I had been calling to resolve this issue with Frys for over a month now. She had very little sympathy and said I could exchange the unit then and pay the difference in price. I then called and asked to speak with Frys District Manager or Head Manager and I was transferred to his voice mail. I left a message with what had happened and my number to call me back.

On August 14, 2009 I called again and this time Robert answered and said that the main Manager of Frys authorized the return and full refund of the washing machine, I asked him for the refund of my delivery cost as well and the washing machine manager said in the background no, so I asked to speak with her and I told her again that I have been given the run around for over a month and that I had called numerous times to get it repaired or exchanged and no one called me back, so forth and so on. To which she agreed and said she would authorize the refund of the delivery as well. On August 24, 2009 the washing machine was picked up, at which time my linoleum ripped off the floor with the machine and the wallpaper was curled and was ripped with the machine as well. The delivery tech also saw that there was mold on the bottom of the drywall behind the washing machine as well. I have tried to spray with bleach but it returns.

On September 3, 2009 I went into the store to get my refund. Someone let it spill to me that the unit was not a floor sample and was in fact a returned unit and it had been returned for the SAME exact thing! They also said in the computer there were extensive notes on this machine. I told them of the damage it caused my laundry room and they gave me the number for claims and said I had to handle it with them. I called and opened a claim. I was called back and asked what happened. I related the situation and Connie said that mold could not grow in 3-4 weeks and that I should not have tried to start the machine again. I explained to her that I only started it again to see why it flooded and how it happened and about mold I told her that I would do some research and call back. I did and was told that mold can grow in as little as 3 days. I called back and explained this and then she said that for me to get 2 estimates and that they would send someone out, also she said that she would have to talk to the delivery techs. To find out what neighborhood I lived in and what condition my laundry room was in previously. I was quite amazed that she was so bold as to ask me these questions, due to them violating the discrimination act. It should not matter where I am located or the condition of my home. What should matter is if there was any damage done to my laundry room by this defective machine. No one else ever called or came out.

I called her back to inquire of this and she stated that the delivery techs vouched that my home was in good repair and my laundry room was in newer condition so she did not need to send someone out. I faxed her the estimates to which someone else called me back and said they would turn it over to their insurance. I received the claim number and the name and phone number of who would handle this claim. Tamy (male) and I spoke on December 2, 2009. He said that they received all the information from Frys and for me to tell him what happened, I did. He then said that Frys told him that they offered to give me a new washing machine. (Not true that would have resolved everything in the beginning) and also that they sold me the unit as is. (Not true I have my receipt that states I have a 30 day warranty)

Grand Total: $3,703.88

If I can take a full page newspaper ad to tell everyone to not waste their monies with Frys warranty, I would do it in a heart beat.

I took a laptop to Frys that I bought 4 months ago with a 2 year warranty. They first told that my damage was not covered by warranty. Then a new guy came along and told me that he would do this as a "favor" but I would have to leave the computer with him. I then point out that per my warranty if my computer is not fixed within a day, they have to give me a loaner. He reluctantly agrees and then informs me that he doesnt have the same computer in this store but asked me to go to another store.

So, I drive to the other store and they start me with the same story. I have now spent 90 minutes on this problem. Finally he agrees to get me a loaner but he wont let me swap drives. That is against policy. He doesnt show any policy statement that indicated this. So, I am left with getting a loaner on which I have to load all my backups, my software before I can take the loaner. I asked him how this was possible and he told for a fee he would do it.

So, essentially their warranty will give you a loaner but you are on your own -- you have to backup the data and load new programs on the new laptop. They will keep the laptop 8-12 weeks and then tell you if they are able to fix it.

In my opinion, this is a huge scam. Most people will just give up while Frys amasses millions by not honoring any of the warranties. I asked them to show me how to complain, and within seconds he produced this complaint slip and gave me his card and told me I was free to complain. They just dont care.

I would love to hear what can be done to stop this scam. Seems plain wrong, especially in a down economy. If there was a lawyer willing to do a class action suit on this warranty scam, I am sure there will be a huge number of disgruntled customers willing to sign up. Their executives have been living it up -- one of their executives was spending millions at Vegas and is being indicted.

I have bought laptops at BestBuy, Staples with warranties -- at Staples, it took exactly one hour and I got a replacement with my drive.

Avoid Frys -- they are a low price leader and also a low ethics leader.

Two hours ago, I had bought a complete Xbox360 Guitar Hero World Tour set for my son, we spent the two hours, trying to set it up, but unfortunately the disc did not work, and it was already scratched. We decided to seek the retailer for hopes of exchanging the item when unfortunately, they refused to help us due to the store policy, forcing us to call the manufacturer, and with the help of Brandon from technical support, we were redirected back to the retailer, as it was "their responsibility." So we immediately consulted Fry's manager, Armando Cortez, who continued to disregard our dilemma, and left us with no solution.

DVR 3A We had installed in our home for about one year and had nothing but problems, we decided to go back to FRY'S Electronics, Store 14, Northgate Blvd. Sacramento, CA 95834, and asked for a recommendation of a experienced technician. They recommended Commonwealth Computers, Steve J. We made our first appointment and advised Steve, that all nine cameras and wiring are working. Our main problem is with Swann DVR #A.

On august 13, 2009, Commonwealth Computers, sent a technician to check #A Swan DVR 4/9 Securanet. He recommended we buy a new replacement. He was paid $85.00 for his services. He also added, he would call us when he had selected the DVR 9 SWANN SecuraNet at FRY'S Electronics.

On August 21, Commonwealth Computers notified us to go pick up a new DVR at FRY'S ELECTRONICS, Store 14, and go to Cashiers Registor and ask for the DVR 9, they were holding in his name for us to buy. We wrote a check for $568.21, for the DVR #1, which we later found out it was a Returned Item, which had a defect on one of the 9 cameras. Monitor "814282007324". At no time did anyone at FRY'S ELECTRONICS notified us we had by check for a open box DVR 9.

In returning the first DVR 9 Monitor, the salesperson insisted I pay a higher price for the second DVR because he stated this one was a brand new one. I explained I shouldn't have to be paying more, because it was their mistake. They sold me an open box item, which also had a defect and because it was their mistake. They sold me an open box, which had a defect and because of that I had to travel 40 miles round trip AGAIN. I wouldn't have bought open box, had I known. A Lady Manager, Ann A #60496, agreed with me and said "Let him take a new one with no money exchanged" after approving it with another Manager. So I left with the 2nd DVR.

On August 24, Commonwealth Computer came back to install the 2nd DVR9, he was paid $297.50, however,the 2nd DVR also had factory defects. he recommended we should return the #2 DVR. So I had to return back to FRY'S ELCTRONICS for third exchange. Steve Johnson met me at FRY'S He suggested I pay for a new DVR at the Cashier, which I did with my my VISA Card, in the amount of $598.11. Date 09/12/09. I would like to bring it to your attention, that FRY'S raised the price of the DVR 9 Monitor.

I have now paid FRY'S ELECTRONICS for two DVR 9. He told me to go to the Exchange line and get reimburse for the DVR number 3. In the Exchange line, the Assistant Manager called the Head Manager and the Cashier, and they all questioned me. It was their recommendation to have Steve Johnson install Swann DVR 4/9 SecuraNet in my home, which ended up, I've had to return AGAIN & AGAIN AND AGAIN, defect Equipment. Now I need to get paid for one of the two Monitors I returned. I brought it to their attention I paid $598.11 instead of $568.21. They decided because I used a VISA Card, I have to wait 10 working days and they will send me a check of $568.21.

On September 12, I had Commonwealth Computer (Steve J.) install the last DVR and Commonwealth Computer was paid $212.50 After 12 day's I received a check written to Steve J. in the amount of $568.21 for the return of the DVR Monitor. I called Steve and told him that FRY'S ELECTRONICS sent a check (in the wrong amount) to my address, which was owned to me for my Monitor exchange. FRY'S has broken their promise and this problem has caused me MILES of driving much STRESS for me, as a SENIOR CITIZEN, on a limited income.

Can anyone help me with this problem.

On Saturday, September 19 we went to Fry's looking for a TV. We went to the TV area and wanted some information. Steve Nguyen was able to help us but could not wait to do the sale. It was a Samsung 46", LED and we bought it for $1,919.95. He told us that if we saw this TV at any other store for a lower price, Fry's would match the price for us. We were rushed into buying the TV. We had a few other things to look at but was never given a chance because the TV was loaded onto a cart and we were taken over to a casher right away. The next day we went to Fred Meyers and the same exact TV was on sale for $1664.99. I came home and called Fry's right away. Ruth answered the phone and after several attempts she understood what I was saying. She said that she had to call Fred Meyer and would call us back. She called back after 10 minutes and said that Fred Meyer did not have any in stock. She told me that she had called 2 Fred Meyers. I gave her the number of the store that I had just gone to and she told me that she had called that store too. I told her to call again and she said that she would let me know. I personally called Fred Meyer and they told me that they had 3 TV's in stock. Ruth called me back after 5 minutes and told me that they did not have the TV in stock. At that time I informed her that she was lying and I had just called Fred MEyer myself and talked to them. She insisted that she was told that they did not have any in stock. I asked to speak to the store manager and Tuck came on the phone. He took the phone number and said he would call us back. He did not even bother to call us back that day. This is the kind of service we received from a manager's at Frys.

The next day we called again and told them that we had a picture of the TV from Fred Meyers. We were told to come down to the store with the picture. We drove down to the store after work and were helped by Janay. I showed her the picture of the TV from Fred Meyers. She took the receipt and went over to Kevin Hidalgo and Tuck was right there too. They talked for a few minutes and Janay told us that she had to call Fred Meyers because the picture was not clear. I handed her the phone number. She walked over to Kevin, came back and said Fred Meyer never had the TV and all they had was a 40". I showed her the picture that I had which clearly said 46", Kevin walked up and said that they could not go by the picture, because the model # was different and that it probably was a LCD and not a LED. I showed him the picture where it said LED 46". He said "Oh well the model number does not match". I asked him at that point how come they don't let their customers know when they sell the TV that if they see the same thing elsewhere then they need to get the model number and all other things that they need. He said "Let me call".

He spoke to someone at Fred Meyers and said "the TV at Fred Meyers is already sold", sorry. I told him that we had called yesterday when the TV was still there and he said it was too late. He said I could have his name and could write about this. We went to Fred Meyers, bought the TV, came home and took the TV back to Fry's to return it. Janay called someone over to check it. Five, Fry's employees checked the TV asked us why we were returning it and before I could say anything the person said, its okay...No questions asked. He told Janay to put down "customer does not wish to disclose" and do the return. They did not even care. I told them that we found a cheaper one elsewhere and they still did not bother to say anything. They really have terrible customer service. I am never going back to FRY's. I will not recommend anyone to go to this store. They use bad advertisement and I felt cheated. They just care about their commision and their customer service is really bad

I waited for about 8 weeks to get a response, but did not get any response. I sent them a complaint letter at the above mentioned rebate address on 5/20/2009. I have still not received any response. Please help

on 2-1-2009 I bought a cd-rom avg antivirus for 34.99 with a 15.00 rebate Isent everything that I needed and I recived a post card saying I was approved I not got anything yet.

I purchased 2 Bluetooth brand headsets for myself and my daughter. Neither one would charge. My son-in-law had thrown away the packaging on trash day, so I did not have the packaging to take it back in, but I had the receipt showing that it was a new purchase. They accepted them back, but charged me a restock fee.

I do not understand why I was charged for a defective product. I did not want an exchange because if both of the same brand did not work, how was I to be sure that the new ones of the same brand and possibly same lot, were not also defective? I wanted the money returned to my bank card and to purchase a different brand. Is this even legal? What also bothered me is that in the computer, he listed repack. Does this mean they will repackage and set it back out for some other unsespecting customer just to make a buck?

I had to pay a $5.00 restock fee on defective products. I would like the restock fee back. I would also like an apology for the fact that they charged me for a product that was not working through no fault of my own.

My plasma TV i bought from Fry's started ghosting in less than a yr and a half. I bought the service agreement for $100. They told me that they would have someone from an outside company come and look at it and give their advice to Fry's as to the problem. It took them 3 weeks to get someone to my house. Then it took another 2 or 3 weeks to get someone to give me any information as to what they had decided. Then i was told by one person it was going to be replaced and that it would be soon.

About 2 weeks later, I called again and they said it needed to be approved. So basically everytime i call its a different person and a deifferent story. I still haven't gotten any resolution and I'm about to call and go crazy on their manager. FRYS is crap for service.

2/26/2009 i left my laptop and an external HD (Lacie 500gb) for Service at Fry's. I had virus on the computer that I could not remove myself so they helped me with a reinstall. The External HD came with because I suspected it to be infected to. After an hour the install was finished everything worked fine. However they wanted to keep the HD for a couple of days due to the size of the HD. It contained a large part of a dissertation, all photos that my family has taken the last ten years, and lots of music. 3/10/2009 I called them up as they hadn't contacted me as they said they would when the HD was finished. They said it was finished, and two days later i went to pick it up. I was happy dispite the delay.

On the service request order that I signed when I picked it upp it said: Ran anti-virus removal...found noviruses. When I came home and started the HD it sounded as if something was loose in i. It was rattling and sounding terrble. I immediatley turned it of and called them. They said over the phone that they wanted me to come back with it. When I did they said that it was not their problem and that they were not responsible for a HD breaking down. The problem resolution or service completion part of the report does not say anything about problems with the HD or it breaking down. They were sticking to their guns and saying (just as the the report stipulates) that they have recieved a fully functional HD which they have returned being in perfect condition. They also said that they had performed the virus scan (which I wanted to be refunded for) even though the HD clearly didn't work. They didn't say that it was my fault or something had hapened after they had it but I could not prove them wrong so now I am sitting with a crashed HD which they say that they have fixed so that it is free from virus.

I feel horribly cheated as they received a fully functioning HD. The fact that they charged me for the service clearly supports that they returned a drive in good condition, even though it was crashed when I srted it. The normal procedure is that if a HD starts to sound strange or behave abnormal you turn it of and run a data recovery. They didn't do this. K. Doi which I talked to said we cannot refund you for the labor cost because the service (virus scan) is done. What he is saying is that the virus scan has been done even though a functional HD does not exist (and once again if it was broken it would show up on the service request order). Is it likely that it broke down an hour after I picked it up? honestly. Someone destroyed it by continuing to run it dispite error signs and is ashamed of it and therefore didn't mention it on the report.

I just want the documents on the haddrive extracted. Therefore I need help by someone contacting Fry's electronics in Woodland Hills and have them help out with a data recovery of the Hard drive. It says that they have a 30 day warranty on their service.

2/26/2009 i left my laptop and an external HD (Lacie 500gb) for Service at Fry's. I had virus on the computer that I could not remove myself so they helped me with a reinstall. The External HD came with because I suspected it to be infected to. After an hour the install was finished everything worked fine. However they wanted to keep the HD for a couple of days due to the s HDize of the. It contained a large part of a dissertation, all photos that my family has taken the last ten years, and lots of music.

3/10/2009 I called them up as they hadn't contacted me as they said they would when the HD was finished. They said it was finished, and two days later i went to pick it up. I was happy dispite the delay. On the service request order that I signed when I picked it upp it said: "Ran anti-virus removal...found noviruses". When I came home and started the HD it sounded as if something was loose in i. It was rattling and sounding terrble. I immediatley turned it of and called them. They said over the phone that they wanted me to come back with it.

When I did they said that it was not their problem and that they were not responsible for a HD breaking down. The problem resolution or service completion part of the report does not say anything about problems with the HD or it breaking down. They were sticking to their guns and saying (just as the the report stipulates) that they have recieved a fully functional HD which they have returned being in perfect condition. They also said that they had performed the virus scan (which I wanted to be refunded for) even though the HD clearly didn't work. They didn't say that it was my fault or something had hapened after they had it but I could not prove them wrong so now I am sitting with a crashed HD which they say that they have fixed so that it is free from virus.

I feel horribly cheated as they received a fully functioning HD. The fact that they charged me for the service clearly supports that they returned a drive in good condition, even though it was crashed when I srted it. The normal procedure is that if a HD starts to sound strange or behave abnormal you turn it of and run a data recovery. They didn't do this. Kenji D which I talked to said we cannot refund you for the labor cost because the service (virus scan) is done. What he is saying is that the virus scan has been done even though a functional HD does not exist (and once again if it was broken it would show up on the service request order). Is it likely that it broke down an hour after I picked it up? honestly. Someone destroyed it by continuing to run it dispite error signs and is ashamed of it and therefore didn't mention it on the report.

purchased new acer laptop aspire 5515 feb 16 2009 mail order fry's electronics. unit had defective j-45 plug port confirmed by tech at fry's palo alto store. The plug could still be used but does not function (plastic clip lock will not secure data cable properly) shipping damage was not a factor i believe. it's not worth the trouble too ship too acer for repair. Sent acer an e-mail.

I bought a $500 cell phone from Fry's. It was a previously opened item and was therefore discounted. When I opened it in the car, the box was empty. The time that passed between my purchase and subsequent opening was less than five minutes. I promptly returned back inside the store and waited in the return line, and demanded to speak with the manager. I told him that I just opened the item in my car only to find no phone inside. He looked at me suspiciously and said he had to talk to a different store manager.

After a long time he came back and said there was nothing he could do. He photocopied my driver's license and receipt and told me he would get back to me shortly. I told him that I was not satisfied with that response, and demanded that he give me something in writing so I had evidence that I was not just being swindled. He wrote a statement and signed it on the back of a business card and gave it to me. I then left the store.

Today, the store owner said that he would give me a replacement phone, but not refund my money. I no longer need the phone because I had to buy one in the interim because their investigation took so long. I don't understand why I am being subjected to a different return policy than what I would be granted had I just received the phone as intended.

i bought a sony T10 dig camera back in jan/2007. sent it for repair after 2yrs due to lens motor vibration. i was explained that anything happens to the camera, either they'll fix it or give me an comparable sony dig cam. 3wks later, a fry's customer rep called me stating that it was ready to be picked up. when i went to pick up my camera, i was told that it was dirty inside the camera & camera abuse & damage inside. I have always been careful of my electronics gadgets & i am not involved with any contact sport. i always have my camera in my pocket and i am always in a clean environment, i'm mostly at home in front of my pc & never in a dusty area. My pants pocket serves like a pouch to keep my camera clean & out of dust at all times.

It's so convenient for fry's electronics to accuse me of abusing my camera and being dirty inside the camera to avoid giving me a replacement and avoid their expense especially with this bad economy. i believe that the extended warranty is a sham and fry's will find an excuse to get out of their obligation. i will be contacting the fry's management and complain to any government authorities and consumer complaint departments that's available.

frys is charging me $59 for checking my camera which i wasn't contacted before they proceeded. i have not seen my camera yet since i am forming a complaint with gov't consumer dept, etc.

i brought a samsung camcorder last october and also paid for the warranty. tried the camcorder at home, find out the camcorder was defective. I can't eject the tape. Return the camcorder couple of days later and i was told by the fry's service department that it will take 6 weeks to fix it because they will have to send it to the manufacturer. Came back after 6 weeks after i receive a call that the camcorder was ready for pick up. I got home and tried the camcorder, but unable to do so. the battery pack was missing. I went back to the store the following day but the supervisor in charge of the service insist we took the battery pack home. we told him we left everything with them and its useless for us to keep the battery pack without the camcorder on our hands.

The supervisor-in-charge told us sorry there's nothing i can do? i told him what would i do with my camcoder withot its battery and how would i know it was fixed too? so i went to talk to the return manager. He too wasnt helpful. He told us to called him the next day because he'll investigate what happen to our battery. we followed up the next day and the next day. he never called us back. I went back to the store again to talked to him. he made us wait in side, he said he will just go to the camera dept to get us a battery. after 45 mins of waiting he came back to offer us 40 dollars gift certificate. I asked whats this for? He replied, its good as cash. cash it to the counter and find one in the internet because we dont carry the battery here.

I got upset and ask for the store manager. The return manager told me that he is off for the day. called him the next day and spoke to him. He told me he will investigate where my battery is. He called back the next day claiming they dont have the battery and we have it. We went back and forth until he offer me again a 40 dollar gift certificate. Told him i paid almost 300 dollars of the camcoder including the warranty and its insulting for them to offer me 40 dollars certificate. He said he will call me back again.

he called back after 2 hours and told me that he had order a battery not exactly same but similar that will work with camcorder from the other store. i said that fine. pick it up 2 day later and foung out the battery pack was wasy too big for the camcorder. called his office again but never called back. Everytime i called in the afternoon his secretary answer the phone tell me he is busy, just leave a message for him. Until now i'm stuck with a broken camcorder with no battery. I'm planning to take them to small claims court if the problem dont settled soon.

$50 main-in rebate from Frys, if you buy any hardware. This is a big scam. I submitted everything, went through everything carefully. First they say - Store information not recieved. I called up, how come you did not recieve store information, when the bill says it is Frys. They said, sorry about that, they will process it. Now, I get another notice saying they did not have all the information required. What the hell. Such a big company, so bad.. Never gonna buy from this.

Call them up & stay for 1/2 hr on phone, before some one cares to answer it.

I brought my daughters' HP computer that we bought from Fry's Electronics Nov. 16, 2007 and brought it to their service department since its not working and it still has a manufacturer's warranty. They said that it will take 6-8 weeks since they will ship it to the manufacturer. Tha lady promised to call me 1 week after to inform me of the status, unfortunately nobody called.

After 2 months I followed up and found out that they didnt ship the computer to the manufacturer and instead they did it in-house and they're giving me excuses that they're waiting for the parts to be shipped to them well in fact I found out from one of their supervisors named Derek that the part was not ordered so he has to order it again and said that within a week they should have the part (that was 3rd week of December 2008). He promised that he will give us a call once he got the part but we didnt receive any call.

Jan. 2, I went to the store and the service person there didnt know the status since Derek is the one handling the case. Today I called them to follow up and they are saying that theyre still waiting for part and now there's backlog order from HP. I am really upset from waiting and they dont even notify or inform us of the status of whats going on.

I purchased a Mitsubishi 73 DLP TV 10 months ago. The set gave me the popular green flashing timer light after I had it for 1 week. Fry's replaced the set adn now I am getting the same error. I believe this is caused by a ground potential issue as the cord has no ground on to the chassey. This in turn creates a potentiometer affect causing the internal capacitors to think the TV is in fault do to a lamp failure.

This could pose a problem if a consumer reaches in and grounds the chassis out with a body part which could result in a very nast or even fatal shock. It is my recommendation that Mitsubishi be requred to replace all power cords on its DLP series products with proper grounding to minimize the repair issues to consumers like me, while protecting the US community from a very basic repair that could be life threatening.

The issue here is frustrating do to the fact that it is pure neglegence and is creating economic and emotional drain on consumers.

I purchased a gas drier from Fry's electronics with a 5 year protection plan on 7-11-07.store #11 burbank ca. so it started getting a buring smell so a called fry's to get it repaired and they sent the company mention above and the service person from that company told me by phone (because my sister was home only), that it needs a maintanance service and it is not cover by the fry's protection plan. so he left an invoice only with my information,machine information,his and my sister's signature. then i went to fry's to complaint, they say (service manager and appliance manager). that they can't do anything abuot it and if i like contact that service repair company.

well i decided to keep using the machine after 6 days that i was wiating for ressults and it stopped releasing the smell. my main cocern at this moment is that i should get a written report from either places. i asked at the appliance department at that store to two sales employees about that preventive service and they said that they never heard about that service.

Purchased a wireless router and given the hard sell on installation. I asked about self install and was told it was incredibly difficult without advanced tech knowledge. I asked if instructions were included with product, salesjerk said no. My girlfriend recently installed similar router and she's pretty bright. Jerk replies that she needs to be in I.T and he wants her address so that he can drive by her home and steal her info because it is somehow impossible to establish a secure network without paying the install fee. It took about 20 minutes to set up my routerm instructions WERE INCLUDED and an installation disc also! I was threatened and lied to, not just given a hard sell.

I like to apply the grandparent test to these situations. Had I done what this jerk wanted me to, I would have lost at least $99 and probably more once they accessed my PC. I'm sure my grandparents would have fell for the intimidation.

I bought a wireless router named rangemax and paid for the installation. The technician comes out and tells me that I dont even need the rangemax router because I already have a wireless router installed, so I go back to frys and take the rangemax router to the customer service dept. end speak with the manager to get a refund for the installation because the rangemax router was never installed.

The manager, Anthony refused to give me a refund and would not cooperate in any way. He was very rude. I kept trying to explain the situation and he kept interrupting me would not let me speak.

Their computer warranty [is bad]! They have had PC over a month and 'still are not sure what is wrong'. They say 'it's either the power supply or the motherboard' which I am sure they will fix and then it will break again (once the warranty expires - 1 month from now).

Went into store to look at both items. Neither product met specs of original product. I chose another product of the same cost and was told that either I accepted their offer or take a store credit. I know this story seems mild compared to others but the back story is that I not only was treated poorly, but the original Garmin product which contained personel info was thought to have been destroyed after it could not be repaired. When I asked for verification the same person in charge told me that he was sure that it was. Without PDA and GPS for 6 weeks and counting. My job is 90% mobile. I drive throghout Northern Il. The pda is my office and the gps is my compass.

This is the THIRD time that Fry's sold me used goods re-wrapped and sold as NEW. What they are doing as a matter of standard business is unconscionable! I don't want an attorney, but someone ought to look into their business practices!

I had to drive all the way back to Fry's in 100+ degree heat with gas prices nearly $5/gal to return the part for a refund. I was FURIOUS.

We bought a computer printer at Fry's along with a 5 year warranty. After taking our printer in for repair and waiting over a month, they finally called and said it was unrepairable and they would simply replace it with a new one of similar specs. When we got to the store, we were told that they didn't have any printers that match the specs of our old one, so they were replacing it with a refurbished one or a store credit of $24 bucks! We spent $170.00 originally!

I asked to speak to the person in charge and he said well that's all we can do because corporate said so!! The worst customer service I have ever experienced over a relatively small amount of money. We will never step foot in a Fry's again.

Purchased a Mitibishi TV and an extended warranty 7/15/2006. Warranty was for inhome service for 5 year period/ 1st service 1/2007. Need service now and the service people refuse to work for Fry's as they do not pay them. Fry's refuses to help.

$3000 TV sitting idle beause they (FRYS do not pay their bills).

I purchased a laptop computer with an isurance policy that would repair and replace if not able to repair. It has been 3 and a half months and I still do not have my laptop or any idea when it will be fixed or replaced. I have not had any return calls for over 2 weeks. Upon calling I was informed by the repair department Mark Able that the computer had been sent out to another location for repair and had no Idea when it would be ready.

I have software, forms and other information that is needed for my business. Not being able to access my hard drive has caused me much frustration and I may have to replace certain software to contiune my business as a General Contractor. Orginally I was assured that it was not the hard drive and it would be returned to me. Now I am very worried about the outcome of this situtation.

We purchased a desk top computer in 2005 from Frys in Renton Washington. We also purchased a 3 year extended warranty. After having the computer for 6 the computer began to malfunction. Booting the computer up it would run for about 20 mins or so and then shut down with NO NOTICE.

We took it into Frys telling them of the problem. They repaired it stating the power supply was bad. Again just a few months later the power supply went out again it was replaced. The third time same problem we were told it was the video card.

Now April 2008 it is in again for the same problem it wont stay running. They are now saying it is the motherboard. Each time we took it in it was for the same problem the stupid computer would just shut down. Now our warranty has expired. They will not replace the computer saying the computer has not been found to have the same problem more then three times making it eligable to be replaced. So buyer beware.

I bought a motherboard/cpu combo (both were used products) at Frys on the 21st of January. When I recieved all my other computer parts last week I tried turning on the computer. But when I turned it on, it didn't read the processor so I went to buy a new processor. But when I went home to try out the new processor, it still didn't work. So I went and returned the new one. And when i went to return the defective motherboard they gave me they gave me another used one. So I then tried using that one. It didn't work, so I then decided to exchange the used processor too. After that I lent my computer to my mechanic to test it out. But when I received the computer back today, he said that the motherboard (and/or the processor) is broken. So the conclusion to all this is that Fry's has sold me two defective products and exchanged two other defective products to me.

I lost 335 dollars.

We tried to return a Wii Bundle purchase made the day before at the Fremont store (on credit card). The sales tax in Fremont is 8.75%; 0.5% higher than at the local Concord store. The Concord store would not refund the entire paid amount inclusive of the higher sales tax; said it was their policy not to change sales tax no matter where purchased. Every other store that we've ever purchased from honors full returns and adjusts the sales tax (up or down) to reflect actual price paid. Is Fry's acting in accordance with the law?

I could not return the item to the local store without loss of funds. Now I have to drive 40 miles further away to return for the actual price paid.

I bought a new Sony Laptop ($2000) and an extended warranty from Fry's. Hard Drive crashed 5 mo. after purchase. I paid $150 to have data retrieved PRIOR to them sending unit back to Sony. Got a call saying they couldn't retrieve the data and sent the unit to Sony. (Sony doesn't retrieve data.) So I wanted a reimbursement on the negative data retrieval results; they refused. Couldn't understand why my extended warranty wouldn't cover it....

After a long complaint and slow response, they declined my $100 rebate on a computer because they claimed I did not send them UPC code.

My invoice clearly stated I purchased that computer.

purchased a laptop and bought 3 year extended warranty; two keys broke off; they refused repair unless i paid 238 bucks claiming normal wear and tear provision of agreement applied; i claim provision in warranty that they have to make computer functional applies.

They have you sign warranty or contract while in line, did not explan normal wear and tear when signing and they pressure you to sign while customers waiting in line; also did not point out arbitration provision either.

i have to pay or dont have a functional laptop.

I went in to Frys in Washington state to buy my son a laptop. Immediatly I was in a bait and switch situation. They no longer had the great deal laptop in stock but still had the sale sign up with a demo model which didnt work. Ho, the salesmen immediatly said for another 100.00 had a better deal. I told the store manager I wont be treated this way and walked out.

After I cooled off I returned to Frys with a new understanding and a savey wit about me. I selected a diffreant computer and when the salesman brought it out I read the label on the accual box very carefully. In fine print the label stated this computer is a refurbished one. This was not stated on ther sale sign in store or of course told to me. Needless to say, I was again being scammed on.

I told the manager this is BS and he said he would take care of me. He furnished me with a laptop that was more money but had a 25.00 dollar, 2 year parts and labor warrenty due to the dificulities I had. At the check out line the cashier told me this warrenty is in fact 49.99. Twice as much. I walked out of the store and will never buy from them. Many people may be scammed by them and never know it.

Took two working computers to the service department. One was to be taken out of the tower it was in and installed into a new tower. The other computer was going to get diagnostics run to find out why the tower usb ports were not working. Bringing it in on a Friday we were told it would be around Wed. of next week till they would be ready.Wed. came and went so I decided to call on Thur. When I spoke to a service person they told me they had not started it yet, but that they would tomorrow.

I went into the store on Friday to see what was going on and find the truth out. For the first few days, they had no idea where my computers were, and the tower that I bought was gone so they had to pull a new one off the shelf. Angry I left after they told me they would be done the next day. When I returned the next day or two to pick up both computers I find that they put the wrong computer in the new tower and ran diagnostic on the other, and that somehow after loosing the machines the one that was going to be transferred now has a broken motherboard, graphics card, hard drive. And the computer they wrongly took apart and transferred now has a broken motherboard also. While before I took both computers there they worked.

I now have to come up with the money to pay for 2 motherboards, 2 graphics cards, 2 hard drives, new processors. Pretty much 2 new computers because of their errors and neglegence

I bought a television to give to a charity. Fry's personnel packed it in my car. I drove to Eugene from Wilsonville. I took the TV out with help from four people. I opened the box and the screen had a large crack in it.

The charity was auctioning the TV off so I had to go to a local store and buy another TV.

Fry's would not take the TV back. In fact they refused to even accept the TV. They would only exchange the TV which I did not want because I had to buy another TV for the auction that night. They were rude to me, my secretary, my wife.

Now I am out the $1100, and they have the TV. I also had to buy another TV for the Auction.

I purchased an expensive laptop from Fry’s ($2K). I paid an additional $500 for a five-year extended warranty. Two years into the contract I had an issue where I tried to plug the AC adapter into the plug receptacle on the computer and it moved back inside the computer. So I took it into Fry’s for the warranty and they sent it back to Fujitsu to be fixed. It came back and they said it could not be fixed and that it would cost me $875 to replace the broken part. I tossed a fit and they said they would try and fix it. They had my computer for many months (I had a loaner from them during this time). Last week they let me know that my laptop could not be fixed and that I needed to return the loaner. I pleaded my case that the computer was in perfect physical condition, no sign of damage, it needed to be repaired under the warranty. Fry’s told me that even though there was no physical damage to the computer, they have never seen that part break, it had to be done by me somehow.

I now have a $2,000 computer that will not function plus I paid an additional $500 for an extended warranty that was worthless because Fry’s simply did not want to foot the cost to fix the computer.

Frys has filed a small claims case against me in excess of $2k because I will not return the replacement unit. They have lost my Sony notebook. Someone who says they are a Paralegal working for Frys called my mother, brother, and cousin stating that I stole a notebook from Frys and that I was going to go to jail if I did not return it.

On April 30,06 I purchased a Haier refrigerator and a 2 year extended warranty for in home service. On July 2 06 the freezer quit and we threw out food. I called Fry's and after 10 days the best they could do is tell me to bring the thing back to the store for exchange. I dont have a big truck or helpers to help load and unload. That was the reason to get in home service.

Howard at Fry's told me they did not have a technician that would come to my house(seems like something he should have told me when he was selling the service plan). The contract gives a 50 mile radius so I googled and I am 34 miles.

When I give up on frys I found a technicial recommended by Haier to come to my house and work on the fridge. And work on the fridge. Five or six trips later we are waiting for a part that was left off at the factory and have been told it may be 2 months before it gets here. My year from Haier will be up soon after that.

I figure I will get 2 months good service from my fridge because when time is up I will not spend 1 red cent on this lemon. I have lost count on the food that has had to be replaced. The phone calls and time spent calling , who knows. The bottom line is to sue in small claims I could be made to go to Houston(corporation agent there) and they will have an attorney so I need one also. I estimate 3 to 4 thousand cost to bring to trial and then I have to hope I get a jp that has sense .

On Wednesday November 15, 2006 I and several other people began lining up outside of Fry's Electronics at 340 Portage Rd. Palo Alto CA. in anticipation of the launch of the Playstaion 3 which was to be released on Nov.17. After being in line for one full day, The store manager came out and told us that in order to Purchase the Playstation 3 we would be required to also purchase eight games for the Playstation. Further we would not be able to decide which games we would purchase they would come as a bundle. We were also told that we would not be allowed to return the games unless we returned the Playstaion console with them.

Everyone in line felt this was not fair and in fact we knew that Best Buy had rescinded a similar action due to overwhelmingly negative response by customers. However I proceeded with the purchase becasue I knew this was going to be a hard to find item. I still have the Playstation and all games unopened because I am trying to decide if I want to return the whole thing or not.

I do not think it is fair or ethical to force someone to buy extra things they dont need or want because you know demand for an item will be extremely high.