Complain about a product or service

Epson

Juan of Lancaster PA (02/09/09)
i bought a printer (all in one)that because i did not do my homework of finding out all the functions and weaknesses of the product, i am stuck with no options. If i decide to print in BLACK INK ONLY the printer still uses all the printer inks of all colors, leaving without options to use or not other colors. in other words I HAVE TO BUY ALL THE INK COLORS FASTER BECAUSE IT DOES NOT MATTER WHAT COLOR YOU USE IT STILL USES ALL OF THEM.

i have to spend a lot of money in ink, which is stupid; and not business wise.

Fatma of Virginia Beach, VA February 7, 2009

Fatma of Virginia Beach VA (02/07/09)
Our IT guy ordered a Epson Printer for one of the restaurants and before long like in about 5 hrs. he realized that system was'nt going to support it so the next morning we called to cancel and the printer just arrived after 2 hrs. so the customer service said if you refused the package you will be charged 30.00, if you return it your selves there wont be any charges. So that evening our office boy took it to fed ex and sent it back to them by mistake he let the clerk choose how to send it which was priority overnight which was charged 99.67 and they did not receive it the next day either.

So than after a week later they gave me a refund with 47.85 restocking fee deduction. Wow what happened to the 30.00 I was trying to avoid. So I treaten them by reporting them to all the legal agencies across the country. And the FBI for fraud investigations. They are a shameless predatory practicing company which should be slapped with a lot of law suits. that's why the economy is down because everyday people have been getting ripped off by these greedy business practices and there is no law enforcements to stop them.

So the item was 319.00 I ended up paying 99.67 S&H and 47.85 for restocking fee which they refused to refund. So I don't have product only by receiving and returning I lost this much money 146.00 without buying anything. does this make any sense to you?

Joseph of Chesterfield, MI February 3, 2009

Joseph of Chesterfield MI (02/03/09)
My CX9400FAX keeps shutting off printer ink cartridges when they have alot of ink still inside.They barely have been used and all of a sudden the printer will not work saying the ink is low even after it was hardly used.I can hear alot of ink still inside when shook.

i have tried aftermartket inks.They last even less time, some are brand new and then say no response with brand new ink.factory ones are almost 1/2 full when they shut down.I cant even print in black only when other colors are shut off. I have purchased 23 replacement cartridges.The printer is 6 months old.

T of San Francisco, CA December 25, 2008

T of San Francisco CA (12/25/08)
My friend gave me his EPSON Stylus C86 printer as he bought a new printer. He hasn't used this for a few months. At home, I tried to use this printer but nothing was printed. I downloaded and installed a printer utility program from EPSON site and used the head-cleaning function. After a few runs of the head-cleaning, the software told me that some ink cartridges didn't have enough ink left to do the cleaning. I had an unopened color ink-cartridge set from the previous owner and I set them. I also went to buy a black ink cartridge for somewhere around 25.

I re-ran the head cleaning several times. No improvement. I called EPSON technical support and they thought the printer needs a repair. I didn't want to spend money to repair the printer. I asked them if I send them the almost full ink cartridges they can give me refund, but they can only offer a coupon that can be used only if I buy a new printer from them. I feel they should refund me the money of ink cartridges because it's their software that told me to replace the cartridges with new ones, and that didn't fix the problem. On a side note, I feel the printer is defective in design. The printer heads are known to get clogged when the printer is not used for a few months, according to my research on the Internet. They shouldn't be selling this crap!

25 + cost of a new color ink cartridge set. Probably around 66 in total.

Ellis of North Vancouver, BC November 26, 2008

Ellis of North Vancouver BC (11/26/08)
Epson refills have no quantity marked on the carton, or cartridge. I have no way of knowing how much ink the cartridge contains. So Ill switch to Hewlett P as rt least their cartridges say how much ink is in them.

Leonard of Brown Deer, WI July 3, 2008

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