Epson

We brought Epson L200 Inkjet printer serial no NFZK052321. Printing quality is too poor and photocopy quality is pathetic. Engineers from Epson company came but they don't be able to rectify the error and try to give irrelevant reasons such as only use JK Bond Papers then only you will get good results. So my experience with Epson L200 inkjet printer is too poor and we recommend do not buy this printer.

I bought the Epson N410 last year after a few copies the ink runs out, I junked it and went back to a HP printer. I can make 500 copies without a problem.

I just bought the Epson Stylus TX121 Printer 4 days ago and I just took one color print, say a small one, and 3 documents that consume black ink. Now the printer is showing the black ink is empty. When I searched the net, there have been similar experiences and they give really childish reasons of why that happened in the inkjet printer. I would like to get a reasonable help on why this has happened. I would like to forward this detail to the chairman of the Epson, if possible. If you want a detailed explanation of the problem, please contact me as it doesn't just end in words.

No information provided to the consumer that they only have a half-full cartridge with the printer. I was a new buyer and no information was given to me regarding this and the agent who sold it to me also didn't mention anything about this. Now, I can't get a cartridge from this country. This crappy printer doesn't allow me to print when I ran out of black ink even though my color cartridge is halfway full. I regret buying this piece of junk. I am moving to something else.

My Epson Stylus all-in-one printer will not print in black and white unless all ink cartridges are installed and "full". I only print in black and white and have no use for color printing. In no way was this part of the design knowable by the consumer until after purchasing and running out of ink. This printer is inherently designed to force the consumer to buy overpriced ink (whether or not it is needed) for the printer to perform its most basic of functions, black and white printing. I have spent over $50 on ancillary color ink just to be able to print in black and white.

I purchased the Epson nx400 about two years ago to replace another bad printer. It was on sale. The printer cartridges are not refillable and very expensive. In and of itself wouldn't be so bad. But, it being my experience that the ink cartridges come filled with very little ink or the chip they have sends a signal to the printer that it's low on ink when it is not. It will freeze the printer when one cartridge is deemed empty and you aren't allowed to use until you replace it. Just checking ink level or cleaning the print head has taken a brand new reading level from full to half way to empty without ever printing a job.

I'm fed up with Epson and when I find a better reviewed company im switching over. Lucky for me, most of my print jobs haven't been end of the world important. But it's been close a few times. I like the idea of smashing the printer and posting on YouTube.

Well I've had this piece of junk printer that came free with my computer and now I know why. Don't buy an Epson! I have this piece of crap and it will completely stop working and will do nothing until you replace the ink. The ink has chips on them and instead of making you replace it when the ink is low it makes you replace them after a limited amount of prints. So if you printed 50 pages with just the letter H on them it'll say, "Time to replace your ink," and then become a useless system. And then you pay $50 for ink and half the time the chips don't work and you waste $150 before you find a pack that the chips aren't messed up. They rip you off.

First, it's hard drives that don't work now it's printers that don't print. Also, if your paper jams and you keep trying to print, it will count each time as a print. In the middle of trying to fix my printer, it stopped printing. Now, I have to buy more ink just to get it to print so I can find out where the jamming is occurring! This been numerous times. It said I had a lot of ink and then all of a sudden I'm headed out the door and need to print directions and the printer says replace ink and then it takes me 30 minutes to write everything out. You can't simply use a diff. color if one color runs out because it won't let you use the system at all.

When it prints and the lines are off and you print test lines that also counts as a print. I had my ink run out by just doing a test print a few times. I also had to clean the nozzle and print and it ran out that way also. I've spent about $500 in ink in one year and I've never printed one picture. All I print is directions or game codes and that is rarely. It's bad enough it barely comes with any ink, then it doesn't fully use the ink, then it forces me to buy new ink when it feels like it.

I also contacted Epson about the chips and said how mad I was and wanted a refund and they pretended like they needed to troubleshoot my problem. I said the problem is you guys made hardware that rips people off! Just get rid of the chips and problem would be solved! When I do have ink, I'm afraid to print anything at all because I know how limited I am before I have to spend another $50 for more ink. I say to myself how important is it that I print this time and I get nervous about it. I shouldn't have to feel this stressed out about printing a piece of paper!

Always late to go somewhere when the printer decides to stop working. Wasting ink when it tells me to replace ink when I know it still has ink left. The chips inside are scamming us. The cartridges are sold filled with 75% less ink now then the average cartridge use to be filled with five years ago. The chips don't work sometimes on new ink. I buy it, put it in and says can't recognize and then I have to spend another $50 on ink. I'm a night person. I am up from 10pm until the early am hours. When I run out of ink, there is no store open to go to to get ink at 4am just to print!

This morning after receiving an email for your promotion of an NX420 refurb for $19, I attempted to order one as they were shown to be in stock. Because the site was down for maintenance, I called to place the order. After five minutes of getting busy signals, I finally got through and sat on hold for about 15 minutes. Finally, the representative took my order, assuring me that I would receive an email for the order within an hour. He did not give me a number of any kind and I do not recall his name.

Later today I called your company, only to find out that the order never went through and that the printer is now sold out. I have been buying Epson's for the past six years and am now on my third, using a 323 Workforce. I have had good service from your machines but as I do a lot of printing daily, I wanted the inexpensive refurb for a backup to use until I purchased a better, new Epson.

One more thought. Did you know that some Epson printers have a default that makes it necessary to have them maintained after so many sheets of paper go through the machine whether printed or not? This happened to me rendering the machine useless unless I had it the ink pad replaced for $88. Needless to say, I bought a new printer instead. I believe as a consumer I should have the right to decide whether I will maintain my product without having it become useless. What if your car stopped working when it needed to be maintained?

After this lousy experience with your company, I am no longer a customer. I will be blogging, twittering, and negatively mentioning this experience on Facebook and any other site I feel will help to direct customers to another company. I sincerely hope I am successful.

Remember: Your customer is your most important asset. Without us you do not exist.

I bought an Epson 630 that behave exactly like Big Brother. It won't even let me print grayscale when one color is not functioning. It is designed to malfunction and stop working when using generic ink cartridges. I understand that this could invalidate the warranty but it is my choice whether I want to use these, or the ridiculously-priced Epson brand ones that are dear as poison and run out so fast! Not only this but the scanner really sucks too. With some documents, it will only scan a tiny area, even when I have selected the option not to recognize separate images.

I hate this all-in-one unit and since Epson doesn't have a proper complaints contact as soon as I get a proper one, I am going to smash this printer to pieces and put the video on YouTube, for as many people as possible to see how bad it is. I am really really unhappy with this product and if I had known that Epson products were so money-sucking and so inconsiderate of consumers free choice, I never would have purchased it. No wonder it was on sale for 1/2 price!

There are not enough words to describe it. I spent hours on the phone, for a problem that recurs. In the end, all I wanted was to get the replacement of a set of ink cartridges, which was their fault, and I would have been happy/content. I was put on hold for another 20 minutes, and was interrogated like a child/thief. I have "top of the line" printer that works intermittently, and out another $80.00, needlessly. This will be my last Epson product. I will trade it in for another HP, or Canon ASAP.

Nearly a year ago, I bought an Epson NX410. I'd recommend looking into other brands. I was sorry I bought it within a few months. Sure, the price is nice but they get it back from you by way of ink. Epson's printers only take their pricey brand ink and they go through ink very fast. Also, for some unfathomable reason, it refuses to take even good quality paper that's 3-hole punched. I never thought to ask.

I must replace all ink cartridges in my Epson Workforce 500 even if black is the only one I need. I am on my way to dump it where it belongs, as soon as this review is written. The brand new black ink cartridge in it is wasted and is now polluting the environment needlessly. I wasted two working days running around looking for a new non-Epson printer to make 1 printout.

I have had poor experiences with two Epson stylus photo printers, the R800 and the R1900. In the case of the R800, the printer would not load any paper other than ordinary typing paper, and in the case of the R1900, it would not allow printing on custom-size papers. When contacted by phone, Epson techs diagnosed hardware issues and recommended purchasing a new printer. In each case, the printer was less than 2 years old and had been subjected to only very light use.

After 10 months of light use, my Artisan 710 displayed the "ink pads nearing end of service life" message. It should be in warranty, but Epson won't honor the warranty because I bought it at a computer show.

I am one of your old customer and using your product since long time. Last year I have purchased your reputed brand printer (Epson All In One, Model No. Stylus Office TX300F,Serial No. kppy 026258) and it's one year continue now. In the mean time, I have filed a complaint regarding my printer belt (Which move the cartridge head) is damaged and is not available in Calcutta. Please send the same to my below address and update me for any delivery concern.

My Epson 2580 Photo scanner has worked the last year with win7x64 perfectly fine. So after one update from Windows this past week (october 2011), my scanner no longer works because "there's no 64-bit driver offered by epson" according to epson.com. Win7x64 now sees it as an "unrecognized USB device", but I can buy a 3rd party scanner plug-in linked from the Epson website to make it work again for $39.99!

I call b** on Epson & Microsoft. One update from Windows kills my Epson Perfection 2580 Photo scanner that worked perfectly fine in Windows 7x64 without a 64 bit driver. One update later and the scanner isn't "seen" anymore by windows and Epson will not offer a 64-bit driver to their customers? A scam to make me buy a new scanner when this one worked fine until a new Windows 7x64 update was installed? What the f**k?

I purchased an Epson Artisan 837 for the express purpose of printing CDs. The software did not work with my new Mac or my old Mac. I spoke with three tech support people for over three hours, no one could solve the problem. I finally decided to return the product. Epson insisted on charging me shipping. I repeatedly explained that the problem was not my fault, but they would not budge from their policy. Their customer service people were polite, but their policies are unreasonable. I will not be buying from Epson again.

I have an Epson WorkForce 520 that I bought at Best Buy. I got it for my wife as she is going to school and needs a printer. The salesperson said it was a good one. Yeah, sure it is. First there are five different ink cartridges that you have to contend with. They do not - and let me repeat myself - they do not hold much ink. I just replaced the ink for the second time and the ink almost cost as much as the printer. This really ** me off - sorry for the language, but it does. It will not print if any one of the cartridges are empty or close to it. I feel that in order for me to stay as a good customer, you owe me some ink. These cartridges should last longer than 125 pages. You have my address, and you can send the ink to me as soon as possible or I am going on Facebook, Twitter, and if I have to, YouTube. Thank you.

My Epson 725 will not allow me to print in black and white because the Cyan cartridge is empty. I need to print something urgently in black and white and tried to email Epson. But they set up a catch-22 situation demanding my name, etc. without providing any spaces for the information. Also, when I first tried to type this complaint, the Epson window about the cartridge kept taking over and preventing me from typing the complaint. It could not be closed without turning off the computer. I tried to call Epson but found that I would have to pay for the advice. I bought this printer less than three months ago. I will contact Best Buy where I purchased this printer.

This is by far the worst printer I've ever owned. It is cheaply made (part fell off), gives "no paper" messages when there is paper, on and on. Of course it is large, noisy and jams.

After a year and a half of probably a total of 1500 pages, I have to replace the printer pads because the life expectancy of the pads has been expended according to Don, the Indian support technician I spoke to by telephone. In addition to the high cost and frequency of replacement of ink, this is an added insult. The support desk was very congenial in offering me the name and address of the repair facility and encouraging me to use it although, of course, no guarantee was made that the repair will be effective!

I recently purchased a set of third party ink cartridges on the internet for my Epson NX 415. They have given me good service, long life, and are one-third the cost of the Epson cartridges. I recently replaced the yellow cartridge. It was working fine for two weeks until I updated the printer driver with the latest one from Epson.

From that moment on, the printer and scanner ceased functioning and consistently gave me the message that the cartridge was empty, or that it needed to be replaced, or that there was no cartridge present. Now, neither the printer nor the scanner will function.

I have no doubt that Epson has conspired to force customers to buy their higher priced cartridges at an inflated price or suffer the consequences. This is not only bad business, but is in restraint of trade, which I believe is illegal. What can be done about Epson's attitude to attempt to eliminate their low-cost ink competitors? This is my third Epson printer, and my last one. I will never buy anything from Epson again!

I am a general electrician by trade, and I bought an Epson printer about a year ago. The problem is that it displays an error message: ink tray saturated, contact your dealer.

I have serviced this printer with new pads and waste ink container but it still displays the same error. I just find out that like me, there are thousands of people with the same problem. Of course Epson has a special software that reset all the error and makes the printer work again.

This is a scam to the consumer, a pure robbery! Of course Epson wants me to buy every year a new printer or have my printer to be serviced by their technician at a high cost. Can you imagine if one day while you're driving your car, it will stop and say: take me to the garage! What about high-skilled people like me that very well can service and repair a car, and can rebuild any engine?

Epson will have to stop right now. The way they are operating is a rip-off to the consumer! It is a crime !

Ink cartridges run out very quickly after just a few prints, and I can't print just black. I must buy all separate colors before using the printer. I would not buy Epson again for this very reason.

Epson has once again failed me. I have a huge test to study for so I got up early to print out the study guide, a 2-page black and white document. I didn't notice that the front panel was closed--of course, the paper jammed, no big deal. I removed the paper and turned the power off and on. But now, the Cyan ink cartridge is out and I can't print!

I have to go out and buy another $15.99 ink cartridge. The Epson company and its employees are a bunch of crooks and I will never for my entire lifespan ever buy or endorse their products. I don't have the money to eat sometimes and they expect me to replace their perfectly good ink cartridge with another perfectly good ink cartridge--and by that, making their product completely ineffective for me to use until I do so. Criminals!

My Epson printer has repeatedly required a new ink cartridge when mine was still about 75% full. This time, I have a deadline. I have to print something tonight and I can't because now, it is not even recognizing the brand new cartridges!

I bought an Epson Stylus NX510 approximately 6 months ago. I had to replace the ink cartridges twice now, even though I rarely print anything. My printer stopped working again today, saying it requires new cartridges again, for the third time. I would like to know why all the ink levels, color included, read empty even though I have only printed black and white copies, and, unfortunately, you cannot purchase just a black cartridge. You are forced into buying all of the cartridges in a set, costing almost the same price as the printer itself. Of course, this is a perfect example of forced obsolescence by Epson, and printer or no printer, I will not purchase another product from them.

Epson B-300 printer is not printing small cards properly.

The printer is the biggest waste of money. I barely print (less than ten pages a month) and I have to replace the ink cartridges every 30 days because the ink dries up. Now I just put in four brand new ink cartridges today and it shows that all four cartridges are empty and need replacing! It's so frustrating and so expensive! I would like a refund for this printer and the ink that I have purchased.

I have spent $55 almost every 30 days to print approximately ten pages a month. The printer was over $300 and the ink is over $55 a month and now it won't print.

Number one (incident: 110513-003185), no provision by Epson to register my printer online.

In May 2011, I purchased an Epson Stylus TX550W printer in South Korea. My printer model is not listed in Epson's drop-down online menu. Thus, my printer is not registered or under warranty. Upon contacting Epson, I received a response that had nothing to do with my inquiry as to how to register my model. When one reads Epson's response to me, all indications are that no one actually read my e-mail.

Epson does not provide assistance to customers located outside of the US and Canada. Since this is the case, then why would Epson sell printers in South Korea? I am a U.S. citizen (living part time in both countries) who travels back and forth; yet Epson cannot assist me.

Number two (Incident: 110715-003788), Epson can not tell me what printer cartridges to purchase in the U.S. for my Epson Stylus TX550W. Does this mean that I bought a printer that has cartridges only made in South Korea, and Epson does not have a matching cartridge in the United States for my printer?

Never did I encounter such a problem with my HP printers. HP's cartridges for my printers could be bought both in South Korea and in the U.S.

When a company gives such inept service, it really should terminate its business.

I unfortunately had the misfortune key word fortune of buying a Epson Workforce 500 from Sams Club. It printed well for about a month. Then I needed new ink and could no longer print unless I replaced the one ink I needed. Since I was still a student and could get free printing I ignored it and decided not to buy the one ink cartridges.

So fast forward to today, I needed to make copies and broke down and decided to buy the cartridge since I only needed one. I bought the genuine cartridge. Only to get home to find the black was no longer working despite the printer saying the cartridge was full. The other ones were low too (don't know how since I haven't printed). Anyway I went to the store and brought all three. Now after 1 and I do mean one print the genuine cartridge is now out of ink. How is that possible. Not to mention now I have to stand over the printer to get the paper to feed. I barley used this printer even when I needed it for school.

I would give this away to good will but that would cause someone to spend a whole lot of money to get 1 copy. The only reason I still have it is to scan things in. I will get a new printer soon and throw it in the trash can where it belongs.

I've had another printer and when it died I decided to get this one because it looked fancy. I'd take my old non fancy printer back any day. If you are even thinking of buying this printer do not. Too many people have the same complaint don't waste your money.

I have three Epson printers. The latest one is the NX415. I ordered the smaller capacity ink for the printer in May. The printer presumably ran out of magenta ink very fast, after printing about three 4x6 pictures.

I decided to order the larger capacity cartridges. When I replaced the magenta, even though the printer showed it was full, the printer won't work unless I replace the yellow (which showed full). I still had to replace it. Then it said I had to replace the cyan. When I had replaced all three, the printer won't recognize the ink cartridges. The note was: It does not recognize #88/69. It said the #88/69 should be replaced by a genuine Epson cartridge.

I ordered the ink from Epson. The printer showed cyan empty, magenta half-full, and yellow near-full; but still refuses to accept them. (These are all brand new cartridges from Epson-listed as non Epson inks.)

I called them and was told they would replace my ink cartridges. Within minutes, they e-mailed me that they would not replace them because they were over 30 days old (only by a few days). They gave me another company that they said manufactured the ink and said they will send me the cartridges. I informed the other company that I had ordered the full capacity cartridges and sent them my order information that I had received back from Epson, including the size and price of the ink. They still sent me the small cartridges. I still had to replace all of these because it still won't print.

One DM printer of Epson company, model No.LQ1150II bearing Sl No.G8CY117542, was purchased from Secure Computer, Cuttack on 17 Feb 2011. The printer is not working properly in spite of many repairs carried out by the Epson representatives from Bhubaneswar under the guidance of Mr. **. But, the same problem still exists and the printer is not yet working. We have requested for the replacement of another printer as it is still under warranty period, but the Epson service centre of Bhubaneswar is not responding, at all. We are facing extreme difficulty carrying out our day-to-day office jobs. It is requested that necessary arrangements may please be made for the replacement of the above mentioned Dot Matrix printer at the earliest. Thank you. Yours sincerely, RC **, Addl. Treasury Officer, Dist Treasury, Cuttack Orissa

Purchase the Workforce 500 all-in-one. Worst printer I ever owned. Gives me error messages to replace the cartridge. I replaced with re-manufactured cartridges because the Epson ones are so expensive. Contacted Epson for help, will not help me because I didn't use Epson cartridges. Scam company! They purposely program these machines, so you have to purchase their cartridges. I bought this from Target! I'll never purchase another Epson again! Ridiculous! And to top it all off, if 1 cartridge runs out, you cannot use the printer until you have replaced it!

After doing some research, this seems to be an old story with the Artisan 800 model. "ink Pads nearing the end of life" then the printer quits working. According to Epson's web site, they recommend replacing the printer because the repair is so expensive. This has not been used as a high volume unit, and appears to have an arbitrary time limit preinstalled for the pad life. The printer was printing just fine before this happened. And now, nothing. I won't purchase another Epson.

Purchased Epson Workforce 600 All in one Printer. The printer reports low ink levels and won't print until the ink cartridge is replaced, even though there is still ink in the cartridge. The printer recognizes non-epson ink cartridges and won't operate. Also, the printer won't operate if any one ink cartridge is low on ink, even if you only want to print black only and the black ink cartridge is full!

Once you replace an ink cartridge you must go through a nozzle check, head cleaning and head alignment process that USES 50-75% of the ink in each of the 4 cartridges, forcing you to buy more ink cartridges. A set of ink cartridges runs me $60 USD. After purchasing 3 sets of ink cartridges, I have now spent more on ink than the original cost of the printer. This nozzle check, head cleaning and head alignment process was designed to cause customers to have to purchase more expensive ink cartridges. The printer recognizes when you have installed non-Epson ink cartridges and the printer won't operate. It also clogs the print head which means you will consume more than 50% of the ink cartridges.

My printer won't read nor print documents from the computer. I called Epson, and they want to charge more money, than the printer is worth.

Epson Perfection V700 Scanner - Far from perfection. I have owned, loved and recommended Epson products since the 1980's. The quality was always great as was their technical support, customer service and customer satisfaction. Because of this, I have owned only Epson photo printers and scanners. I do own another brand laser printer, a Brother. I love it. I have actually intervened in a sale at Best Buy where the salesperson was pushing an HP photo printer on a customer and told them to buy Epson, as there was no comparison in the quality of the print, the product and the support. The customer ended up walking out of the store with the Epson printer.

My satisfaction with Epson came to a halt the other day when I experienced a problem with my still under warranty Epson V700 scanner. I scanned approximately 25 photos and the carriage stopped moving, red light flashed and it was dead. I called tech support. They kept asking me the same stupid questions over and over and finally decided I had a hardware failure and the unit needed to be serviced. They referred me to an authorized Epson repair service in my state and told me to contact them to have the unit repaired. I asked about shipping. They said that Epson would take care of it. The next morning I called the authorized repair service, no answer, left messages, no calls back. Called about 50 times, only got voice mail.

Finally, I got someone on the phone who told me that I must ship the unit to them by FedEx or UPS for repair. I called Epson's tech support again and they told me they will not pay the freight, that would be on me, even though the unit was still under warranty. I checked the cost to ship with insurance, about $50 each way. Needless to say, I am not a happy camper, either with the performance of the scanner or the fact that I have to shell out another $50 for a scanner that was obviously defective out of the box. I will not purchase an Epson product again nor will I ever recommend their products to friends, colleagues, family or strangers at Best Buy. Too bad Epson hasn't maintained the high standards of quality, customer service and satisfaction it did in the past.

I purchased a new 800 Epson All In One Printer on December 11, 2009. I registered the Printer on January 25, 2010 I encountered my first problem, the printer would print 15 blank pages stuck together along with the 1 page that I wanted the printer to print. Received a response from a representative. This email response temporarily fixed the problem.

Next problem, October 10, 2010 when I load the document feeder, the plain paper gets stuck mid-way and will not continue to feed the whole way through. I looked on the website and it gave directives as to how to fix the problem. I followed the directives, it did not work. I called the Technical Support on October 14, 2010 at 3:49 pm explained that I was having problems with the ADF (Automatic Document Feeder). The representative told me to try the things that were suggested on the website and I told her that I had already tried to no avail. After waiting on the line for about 10 minutes, her remedy was to send me a refurbished printer and mind you, I purchased this printer new and she wanted to send me something used.

This printer is under warranty for two years, why would I want a refurbished printer that someone else had problems with and it has been fixed by a technician? What ever happened to customer service? Training? We stand behind everything that we sell?

We bought an Epson printer to use at home to print photographs that we have taken. We have had the printer less than 6 months, have probably only used it a couple times. We use the specified Epson paper, but the printer does not print any paper other than the thin regular writing paper. It does not work with photo paper of any type. A very cheaply made product. Do not get suckered in like we did by the low price. Your paying for something that does not work. Epson should be ashamed.

I purchased an Epson Workforce 500 all-in-one printer. The majority of my printing is black and white. Somehow, my color toner went down along with the black and white. I went and spent $35 on two new black and white toner cartridges with the plan that I only print in black and white. Well, the printer will not print at all or scan or do anything unless all 4 cartridges are full. Need to scan? Sorry, you are low on yellow toner and you need to go buy a refill or the thing will not scan. Want to print in only black and white? Need to go buy that blue ink, otherwise, no go.

I just replaced a blue ink and 2 weeks later, the printer says it's down, needs replacing and you never printed in color? Sorry, you need to go get a new one no matter how much ink is in the cartridge. It's what the printer is programmed to say. It's a scam they use to make people go out and buy all kind of ink they do not need or want to use. If you don't use it, the printer slowly bleeds enough off so the level drops 20% and then freezes up until you buy another. Confirmed this on call to their support dept. Total scam.

I had used an Epson RX580 printer successfully for quite some time. When that printer stopped working, I went to the Epson online store and purchased an Artisan 710 all-in-one, based on the description and specifications given. For my specific printing needs, I need a printer that has a 2-up and 4-up option as well as enlarge/reduce features. I use it as a flatbed printer. I don't actually care if it is hooked up to my computer or not. I ordered the printer on Sept. 9, 2010 and received it a day or two later. I set it up and printed a sample onto the 80lb cover stock I most commonly use. It worked fine, nice copy. I don't use the printer everyday, only occasionally.

Late on the evening on Oct. 9, 2010, which was 30 days later, I tried to use the printer. I was on a deadline and I could not get it to print on anything other than cheap recycled 20lb bond and not well either. I did not call Epson until my day off which happened to be 35 days after my purchase. Well, since it was more than 30 days after the purchase, Epson would not take it back, period! Now they did offer me a replacement, but they made it clear that the printer still may not work if I'm not using Epson approved paper. What is Epson approved paper? Well, paper sold by Epson of course. It doesn't say that in the specifications for the Artisan 710 on the Epson store website. It makes a reference to using inks other than Epson's own but that is it.

This is paper I used on my previous Epson printer all the time, almost exclusively. It's reasonable to expect a printer to print on paper. But apparently, Epson disagrees. Why would I want a replacement printer that won't print either. Here's the thing, if it doesn't work then make it right. It didn't work on day 29 either, I just didn't know it yet. I guess that test page I printed was just a freak occurrence. Epson will not budge. To bad, end of story. Really?

Epson has no way that I can find to make a complaint about their products. No way around whoever answers the phone at the Epson store. Obviously, I will never buy another Epson product. And I am the proud owner of a printer that won't print. Oh, and $115 of extra ink too.

I have had an Epson printer (Epson Stylus NX510) for less than 10 months. I have only used maybe 1 out of the 10 months. Just today, I took it out of my closet, as I was trying to print my resume. The printer would not print black or red ink. I resorted to the online customer support, which is a real big joke, can't they just give you a number to call to speak with someone live? However, I finally figured out how to use their online technical support, I repeated the head cleaning, and the nozzle check about ten times each, but till did not get the results I wanted,So I went to the store to buy ink for the printer, thinking that this would solve the issue.

Man, is the ink expensive! I spent about $80 for 4 cartridges of ink (black,red, yellow, blue). I think I have spent more money on ink, than I did on the printer. So, I replaced the ink, and repeated the step of cleaning the heads and a nozzle check, it still didn't work. I finally found the number to call, spoke with a guy named Joe, and this guy was dumber than a box of rocks! He basically made me repeat the steps I already did, after I told him from the beginning the steps I already have taken what really made me mad was that, this process of cleaning the heads, and a nozzle check, wastes a lot of ink! He wanted me to go to the store. and purchase some more ** ink! That was it.

I finally hung up, and gave up. I will never, ever, ever ever buy another Epson product again! Their ink runs out way too quickly, and you can't even print, if one of the ink levels is low, their technical support is a joke and seems to be outsourced to some foreign country! I advise anyone considering buying an Epson product, beware! This caused me mental frustrations and I lost $210.00.

I am angry to the point of being fed up with the underhanded sneaky way you folks cheat me on my ink refills. I own a cx6000 printer. Twice I've replaced ink cartridges and both times I've encountered the identical problem.

When I put in the new cartridges and run through the replacement procedure on the printer everything comes up OK on the printer display; full levels across the board. But when I check the levels on my Epson computer program all the ink levels are depleted by almost a quarter. I put in a brand new double capacity black ink cartridge several months ago. Since I don't use the printer regularly, due to the exorbitant price of your ink, I checked the level the other day when I replaced the "empty" color cartridges. The printer readout said 100% but the default computer program reads 3/4. And I never even printed a single page!

I checked the black ink level as I had to replace the color cartridges because the computer program said they were empty, while simultaneously the display on the printer itself read better than 1/3 full. I fell like this is a very deliberate, underhanded and dishonest ploy on your part to force me to buy your overpriced cartridges long before they are actually empty.

I feel I have been cheated by your company. What will you folks offer me to keep me as a customer? I ask this, because the way things stand now, when my program tells me these cartridges are empty (long before they are actually empty) I intend to throw your printer in the rubbish and go to another more honest manufacturer. I have already spread the word about this ink level scam among my friends and in some chat rooms and have told them I intended to email you folks about this problem. Both I and others are interested in your reply. What you say and do about this printer/program discrepancy will tell us a lot about the business ethics of your company.

I have an Epson printer NX410. One day the ink is fine; next day it is out of ink. The manual states you can check ink levels at any time by going to setup; However, it only gives you the message error and to change ink. So, you have no way of knowing which of the 4 cartridges to replace. I emailed Epson, they didn't address my question. It's very frustrating.

My second complain is that the new printer from Epson is defective. It does not print fully formed letters. I spent several hours with Epson technical support on two occassions diagnosing the problem. At first, the technician blamed Microsoft since they provide the drivers in Windows 7. Finally, after trying the printer with a computer running Windows XP. the technician decided that the printer is defective.

2) The technician told me that I could send the printer back to the vendor who sold me the printer. I called the vendor. They would replace the printer if after inspecting it, they agreed that the printer is defective. I would have to put the box that was used to ship the printer to me in a second box to keep it clean, package it back in the box the way it came from the factory, have it inspected by the vendor, pay the return shipping, and pay shipping again if the vendor decides there is no problem with the printer. Or I could return the printer minus a 17% restocking fee.

So much for buying a new printer. Between Epson and the vendor, I have experienced nothing but lost time, lost money, and frustration. In my business, I stand behind my product and service and go out of my way to keep customers happy. The same cannot be said of Epson. My company will not spend money for Epson products in the future.

This is the crappiest printer I have ever purchased. It constantly runs out os ink. If just one ink cartridge is out of ink you cannot print at all, even in a different color. The cartridges dribble ink on paper while printing or make skip marks. I am to say the least ******. I rely on my printer quite frequently. I am going back to my cheap Lexmark. I truly believe it is a marketing gimmick. If you run out of one color of ink, we force you to buy another or you will not print %@*$. We the Epson company will bleed you for everything it is worth or us. End of story

I have a printer, Epson CX7400. Its problem: Printing in black only requires all cartridges be full, including the color. At $17 each, that's a monopoly. Do not, I repeat, do not buy this printer, it will give you a headache. Troubleshooting: I tried everything, nothing worked. Result: Physically broken printer now. I got so upset I beat the printer by ripping the scanner off and slamming it into the base resulting in pieces of printer going everywhere. Did this fix the problem? No, but it felt good getting justice for the hours and money I wasted on that printer. Epson, your product is horrible and you should be ashamed.

I just talked with Epson's tech today, Apr. 27, 2010, and explained that after purchasing and installing the required two black cartridges I continued to get the prompt to replace the cyan cartridge. I explained that all I wanted to print were envelopes and very seldom if ever do I use any of the three colors. I was told that is how Epson printer is programmed, all five cartridges must contain ink.

I am reminded of the IBM incident (1952) where that company's "punched card" could only be used on leased, not sold machines. This created a monopoly. I feel Epson is operating on the same principle.

As a senior citizen, a continuous cartridge expense, which vary in quality and price, $37.04, $53.90 is one I cannot foresee a need for. There will be no illustrations in my books and when it will be conveniently necessary and financially, the appropriate inks will be purchased.

My books which may total 1,000 to 4,000 words and characters in addition to online college work, understandably requires a great deal of ink. Limited SSI checks prohibit the great expense I am subject to by initially purchasing the Epson 310 Workhorse. Nowhere in the operating disc or manual does it suggest/stipulate the mandatory ink conditions to own the Epson 310 Workhorse.

I did all I could in researching and pricing to make the decision to purchase the Epson. I thought technology was so advanced since my reliance on a personal Epson during two community colleges, I would have no regrets with their All In One (with the necessary fax).

Printer never worked well and ink was very expensive. So basically, they're giving crappy printers so people will spend a hundred dollars a month on ink trying to print something. A lot of ink used and no pages printed cleanly. I wasted time and money.

I had an Epson Artisan 710 printer professionally installed to be used with my new Windows 7 laptop. The box said that it could print, copy, scan, ultra HD photo and Wi-Fi. It did copy. It did print. I do not know about the photo because I did not try it yet. It did not scan. The technician I hired could not get it to scan. He was on hold with Epson for 45 minutes with no answer. He used my cell phone. His charge was $125. It should have been more. My cell phone charges were over minutes and I still did not get a printer that scans.

I registered the printer and got the 1-866 phone number. I spent my time trying to fix the problem with a person on the other end of the line whose name is Brian (he would not give me his last name). After maybe one and a half hours, the printer still does not work as a printer and scanner. He said that he would call me back. I am a consumer that can follow directions. Brian tried to help. He told me to turn off the printer after about one hour's time. I did. I then turned it on again. It would not work at all. He told me what to do. Now, it only copies. I unsuspectingly bought faulty merchandise. I believed that what Epson said on the box was true. The box said "easy to use", scans, prints, can use with Windows 7.

In late December 2009, I bought a new Stylus 4880. Immediately after getting the unit up and running, I had problems with random ink droplets appearing on photographs. I contacted Epson and they asked me what paper I was using. I informed them it was Epson Premium Luster. They suggested that I take the unit in for service. Now, this is a brand new out of the box unit and it needs service? Their other suggestion was to increase the platen gap to wide but I really shouldn't need to do this. I printed a few photographs with no problem and then all hell broke loose; the printer began to leak cyan ink all over the place.

I contacted Epson and they said that they would send me a replacement. They took my credit card and assured me that they would not run it unless I did not return the existing printer. I assured them that there was not enough money in my account to buy a second printer at this time but was told to just return the printer and there would be no problem. I waited three days until time came for the new printer to arrive and I called to find out where my printer was. It was at this time that I was told that my card was declined for the amount for a second printer. No surprise here to me, I had already told them I did not have another 2k sitting idle.

Now, I have spent my money for a new printer, have no printer and no support from Epson. What a disappointment. I am a professional photographer. I have to go back to my old R2880 to print anything. I also am now again limited to 13" wide. What a disappointment this is. I debated long and hard to buy Epson or Canon when I upgraded. Apparently, I have made a serious mistake.

I purchased an Epson NX415 Printer in December. The ink cartridges that came with the printer lasted less than 200 pages so I purchased third party cartridges from an established ink toner business. I was very surprised to learn that Epson has built into their new printers some sort of code that will not allow these printers to work with third party ink, you are forced to buy their overpriced ink! I will never buy their brand again.

I have an Epson Scanner Perfection 1660. It has been working fine for 5 years (the only thing good from Epson). But with a new Windows 7 system, I had to install it on the new system. Epson has no driver for the scanner that will work on the Window 7 64 system and no estimate of any is known. They do have drivers for Windows 7 32 bit and for many other 32 and 64 bit Window 7 drivers. It was bad enough to find a perfectly good piece of hardware unusable because no driver was available, but the poor system support, lack of knowledge if or when the software would become available not only on their phone support but also their email that was taking 48 hours for responses - and asking irrelevant questions to "will it be supported?" and "when" went ignored.

I was given a "free" Epson R220 printer when I bought an expensive digital camera. I had little need for the printer and hooked it up to print the occasional small document, in black and white. I never used any color in fact, the output was fixed to not print color. Yet when the B&W ink ran out, the printer claimed that all three color cartridges were also empty. Even with a brand new black ink cartridge, the printer refused to work until new color cartridges were also purchased and installed. I subsequently found that a class action lawsuit against Epson will be prosecuted due to this 'scam'.

Sub : Complaint against Printer Model No. Stylus Photo A3 1390 Printer

This is to inform you that I purchased the above noted Printer of your make from your Dealer, Manik Informaton Technology on 14.11.2008. From the day of purchase I have been facing trouble with the machine. I had to move to your Service Centre LONESTAR four times during the last 10 months and had to pay for Servicing two times. But still now it is not working properly. Now again I have sent it to the Service Centre where they are detecting manufacturing defect. Your dealer is also of the same opinion.

Under the circumstances stated it has become difficult for me to keep it operative for a single day. I, therefore, request you to take necessary steps to get it replaced and provide me with a new Printer to keep up your prestigious good name. Documentary evidence in support of my claim is enclosed herein for your ready reference.

after dealing with Epson customer service, we will never buy another Epson product.

out the problem and removing the program several times and reloading it

I finally called the support place and was walked through some things that needed to be done with my system in order for it to work. Things seemed to be working fine but I can not belive the amount of ink that this thing will use and it seems like we would have to buy new ink for it every other month or so and we really did not have a lot of use from the printer. About the middle of 2009 I had to have some work done on my computer and the program for the epson was removed. Once we picked up our computer I tryed to reload the software for this printer again and this time it would keep coming up with Path for E_DMAI30.DLL could not be found. This of course was after it had loaded up half the files and then it would pop up with this message. I tryed everything in the world to make it work went on line, went to the trouble shooter on the Epson web site and so nothing but complaints and problems listed just the same as I was having. I even tryed another system and still had the same issues.

So once again I called the help line and was told to download the drivers from Epson's web site which I tryed to do at least 5 times but
every time I would click on the download now the page would come up with this site is not available.

After massive searching I found a site that had the drives I needed and was able to download to my desktop. Once installed I thought alright everything would be fine but once again it would just spit out blank pages. I have tryed to clean the heads on the ink cartridges but no. I have become so frusted with this thing I just disconnected it and e-mailed the items I needed to print to Staples. I had no idea that this printer would have so many issues and still will not print in black only if one cartridge is empty no wonder it was $20.00 of the price.

I've been using this printer for about 5 months, I estimate I've printed 25-30 pages.

Today, this Epson printer, unlike my previous one, refused to print - claiming the black ink was 'empty'. This was about half the time that my older HP printer worked until needing more ink.

Over the 5 months of use, I've watched it show me, each time I printed a page, how the color cartridges also were emptying ?!? Yet I have never had opportunity to EVER do any color printing!

Right now the printer software is displaying that the color cartriges are nearly empty!?! The black is empty, even with the nearly 2 units of black ink I was able to withdraw from that "empty" cartridge (AND, there's much more I couldn't remove)

This is obviously a scam perpetrated by this printer manufacturer. Particularly when I began 'googling' epson printers and finding numerous complaints from others about the very same problem I describe.

I want to know if a class action lawsuit is in progress, and if so, how do I join it.

Well it went through it's package ink and when I got the others installed it doesn't recognize any of them. wow what a mess. So I went to Sams and got a whole new set of ink for it for around 60 bucks and guess what, the Epson can't recognize the Cyan or the Yellow. So now what to do since Epson doesn't even allow you to print black unless all the inks are up to the level they require.

Needless to say both my Epsons are sitting on the floow collecting dust while I use my old HP backup for basic printing and have no scan or fax capability. Someone should file a class action against Epson for this faulty product line. Cannot use fax capability or scanner capability don't have a printer and lost about 400 dollars in ink not to mention 250 in junk that masquerades as printers. All in all Epson has cost me a lot of money for about 5 months of minimal printing.

I purchased an Epson model NX400 printer as a Christmas present (Dec/2008) for my daughter. She has been using it since then to print B&W letters for her business since then and has rarely used the printer for color prints/documents. Today (9/8/9), while trying to print a color document, the printer refused to print and indicated on the Epson printer monitoring software screen that her color cartridge needs to be replaced. Since she did not have another color cartridge available (and the one in the printer was practically full) and in an effort to continue, she arranged for the document to be printed in black; The same result occurred. Thinking that the black cartridge needed replacement, she put a new one in the printer and received the same results (need to replace the color cartridge(s)- will not print. Frustrated, she called the Epson tech phone support number and was told that the printer software for this model (and similar Epson multi-inexpensive cartridge printers) monitors all of the cartridges and if any one of them are low on ink, or if any one of the cartridges are older than 6 months, the cartridge(s) will need to be replaced with fresh ones. I've never had a printer that did this - even the multi-thousand dollar business printer systems - just a warning that the printer is low or out of ink/toner.

I purchased an Epson Artisan 700 printer on Dec 6 2008 as a Christmas gift for my daughter who lives in Virginia. I live in Tennessee. In January, she finally tried to set up the printer and found that it would not power up. She tried to return it to Staples in Virginia but they advised her that after 14 days, she had to deal with the manufacturer. So she sent the printer back to me as I volunteered to do it. I felt bad that her gift wouldn't work.

I contacted Epson and after a short attempt to diagnose the problem, the technical person agreed that it was a manufacturer defect and told me he would send out a new one. However, I had to give him a credit card number and if I did not send back the broken printer when I got the new one, they would charge me $275.00. That was $25 more than I originally paid. I agreed. A couple days later, the replacement printer arrive. Except instead of being a new printer, it was a reconditioned one.

I called to complain that I was to receive a new printer. I finally got this Cheryl in Customer Relations who said the warranty required me to return the broken printer within 15 days of purchase to get a new one. I read her the warranty and no where did it say that. In fact, it said a new or reconditioned prouct would be provided based upon the status of the printer. In other words, it it is used, you get reconditioned. If new, you would get a new one. Not so according to Cheryl.

Epson refused to budge on this. I feel I have been duped. If I didn't return the original broken one, they would charge me $275 which is MORE than the cost of a brand new unit. A reconditoned unit can be purchased on the Internet for up to $100 LESS than a new one. Bottom line is they charge for new and give reconditioned. DON'T BUY AN EPSON PRODUCT! They do not stand behind their products. Beware.

Purchased a new Epson Artisan 800 from Amazon on March 10th. hooked it up on the 14th of March. I printed a few pages and then needed toner (thought it was odd but decided maybe they packed it w/starter packs). went out and bought toner (about $75.00) came home and printed a few more pages (about 20) and now I need to replace the magenta toner (kinda odd since I was printing B&W text only) so back to the store I go and for another 12.99 I get magenta toner. this time I run the clean nozzles and printer head stuff and then I try to print again.

this time I wanted to print one page (a fax record in B&W and the stupid machine says I need to replace all the toner cart. EXCEPT magenta. Now I am really ticked. I run thru the trouble shooting stuff and it says I have to clean the print heads and nozzles again so I do that again and I get to print my one page. The following day the whole thing starts again. this time I was headed to my mother's so I took my lap top with me and printed there (on her very old Brother ink jet printer) and I notice her colors are better and they match the colors I was getting when I printed from my old printer BUT the new Epson printer colors are so faded it is really obvious.

On my way home I purchase more toner. come home and install it, ran the cleaning program and printed the same document. I have to go thru the shut off/turn on process several times but I got it to print but again the quality is awful. I contact Epson (by e-mail) and after a few days Lisa D responds and tells me to call 1 866 for cust service because I have a hardware issue. So I do that and I get a guy who I can hardly understand and he obviously has trouble understanding english. I end up on hold forever and then he runs me thru the same stupid process of cleaning heads and nozzles.

while I was fuming my son googled Epson Inks Complaints and lo and behold, we're not the only ones having the problem! I ended up hanging up on the [rep] at Epson because he was refusing to address the hardware issue until he wasted more of my time doing everything I already did. He repeatedly asked me questions about things that I already told him.

Purchased for $308.00 + Toner $200.00 + Unable to print my invoices today.

i bought a printer (all in one)that because i did not do my homework of finding out all the functions and weaknesses of the product, i am stuck with no options. If i decide to print in BLACK INK ONLY the printer still uses all the printer inks of all colors, leaving without options to use or not other colors. in other words I HAVE TO BUY ALL THE INK COLORS FASTER BECAUSE IT DOES NOT MATTER WHAT COLOR YOU USE IT STILL USES ALL OF THEM.

i have to spend a lot of money in ink, which is stupid; and not business wise.

Our IT guy ordered a Epson Printer for one of the restaurants and before long like in about 5 hrs. he realized that system was'nt going to support it so the next morning we called to cancel and the printer just arrived after 2 hrs. so the customer service said if you refused the package you will be charged $30.00, if you return it your selves there wont be any charges. So that evening our office boy took it to fed ex and sent it back to them by mistake he let the clerk choose how to send it which was priority overnight which was charged $99.67 and they did not receive it the next day either.

So than after a week later they gave me a refund with $47.85 restocking fee deduction. Wow what happened to the $30.00 I was trying to avoid. So I treaten them by reporting them to all the legal agencies across the country. And the FBI for fraud investigations. They are a shameless predatory practicing company which should be slapped with a lot of law suits. that's why the economy is down because everyday people have been getting ripped off by these greedy business practices and there is no law enforcements to stop them.

So the item was $319.00 I ended up paying $99.67 S&H and $47.85 for restocking fee which they refused to refund. So I don't have product only by receiving and returning I lost this much money $146.00 without buying anything. does this make any sense to you?

My CX9400FAX keeps shutting off printer ink cartridges when they have alot of ink still inside.They barely have been used and all of a sudden the printer will not work saying the ink is low even after it was hardly used.I can hear alot of ink still inside when shook.

i have tried aftermartket inks.They last even less time, some are brand new and then say no response with brand new ink.factory ones are almost 1/2 full when they shut down.I cant even print in black only when other colors are shut off. I have purchased 23 replacement cartridges.The printer is 6 months old.

My friend gave me his EPSON Stylus C86 printer as he bought a new printer. He hasn't used this for a few months. At home, I tried to use this printer but nothing was printed. I downloaded and installed a printer utility program from EPSON site and used the head-cleaning function. After a few runs of the head-cleaning, the software told me that some ink cartridges didn't have enough ink left to do the cleaning. I had an unopened color ink-cartridge set from the previous owner and I set them. I also went to buy a black ink cartridge for somewhere around $25.

I re-ran the head cleaning several times. No improvement. I called EPSON technical support and they thought the printer needs a repair. I didn't want to spend money to repair the printer. I asked them if I send them the almost full ink cartridges they can give me refund, but they can only offer a coupon that can be used only if I buy a new printer from them. I feel they should refund me the money of ink cartridges because it's their software that told me to replace the cartridges with new ones, and that didn't fix the problem. On a side note, I feel the printer is defective in design. The printer heads are known to get clogged when the printer is not used for a few months, according to my research on the Internet. They shouldn't be selling this crap!

$25 + cost of a new color ink cartridge set. Probably around $66 in total.

Epson refills have no quantity marked on the carton, or cartridge. I have no way of knowing how much ink the cartridge contains. So Ill switch to Hewlett P as rt least their cartridges say how much ink is in them.

Epson Printer ink rebate: Once again my rebate coupons and receipts are ignored and there is no rebate for me. This is a coupon rebate ripoff ( Yet another .)Product: Printer ink . I sent them all of the required data and original receipts for the rebate. They returned to me someone elses rebate sheet telling me I did not qualify.

I did qualify. All of my data was correct. This is just another rip off. It's been done to me so many times by various vendors I would need all day to write a letter of complaint.

My printer goes in the dumpster. I have told everyone, DO NOT BUY EPSON products.

I purchased this photo printer in November of 2005 from Staples for $179.98. There was a $50 mail-in-rebate advertised with this printer. I filled out all the paperwork correctly and sent it in. Several months later, the envelope was returned with my receipt, UPC and everything. There was no explanation.

I later called them and they told me that purchases from Staples do not qualify for the rebate. There is nothing on the rebate form that excludes Staples from being the point of purchase. I contacted Epson Customer Service several times over the following year to see if they would send my rebate which they continue to decline. That is false advertising. For that I am filing a formal complaint with the BBB and The United States Department of Justice's Office of the Attorney General. Moreover, I have not and will not purchase or recommend purchase of any Epson products until I receive my rebate. Resolution Sought: I would like my $50 rebate honored as promised.

On November 28,2007, I received a check in the mail from EPSON Financial Bank for the amount of $4,850.00 made out to me. But with the check was a notice stating that I had won the Pacific Lottery drawing held on the 5th of November and that I have been approved for a lump sum pay out of $1,500,000.00 USD in cash. It also stated that my funds were now deposited with a Security Company City financial bank and insured in my name. The escrow account is with Cognis& Epson. And it also said enclosed is a legitimate small portion of my winnings and I must call them to activate the check before going to the bank for security reasons. To begin my lottery claim, please contact my claims agent, Mr. John Klaid at 1-778-316-3374 for processing and mailing of your winning prize to the designated address.

It stated that all prize money must be claimed no later than November 15th, 2007. But I didn't receive my letter until the 28th of November. So I contacted Mr. John Klaid and advised him My name and that I just received my check in the mail. Mr. John Klaid told me that my funds were still good and ask for my check number, so I gave him my check number and he told me that he was going to call EPSON and tell them to activate my check and to go ahead and deposit it in my account. I told him that I didn't have a checking account, that I had a saving account shared with my 6yr old daughter. Mr. John Klaid informed me that that was fine and to call him back when I deposited the check into the account. So I went to my credit union and deposited the check into my savings and called him back and let Mr. John Klaid know. He told me that it will take 5 business days for the check to clear and then in 4 to 6 weeks the rest of my lottery money will arrive through FEDEX mail.

I had went ahead and made payment arrangements with my credit cards, rent office, and car loan people telling each one that I can pay them on the 6th of December when my bank check clears. Upon arriving at my credit union on the 6th of December to make a withdrawal the bank teller told me that I no longer have any funds.

Printer cartridges are not collected to be drained and recycled plus you have to buy two cartidges just to make up the ink amount for one cartridge. At $ 13.00 a cartidge that starts to add up over the life time of the printer. It's cheaper to buy a new printer rather then replace the cartridges. This amounts to allot of ink waste as well as toxic waste that ends up in the land fill. If I bought a new printer each time and threw away the printer, this would also increase land fill space.

I bought an Epson Stylus CX6600 PTR/Copy/Scan 22PPM was to receive a 70.00 rebate. It's been over a year and I have yet to receive it. In fact, I had almost forgotten about it until I read this consumer complaint article

I will think twice before purchasing any more Epson products!

I do not have a printer anymor, nor does my friend and we had to pay about 15 dlls for a long distance call to epson

Purchased Epson Perfection 1660 Photo Scanner and installed both sets of software packages that are needed to make the unit perform all the tasks advertises. One set is Epson's own Twain 5 driver and the other is an ensemble of utilities supported not by Epson but by some third-party software company that appears to originate in the Far East. Several very lengthy calls to that company have yielded no solutions to the problems that include locking up my whole computer when trying to operate their software.

The third-party company operates a support site, for those who can't hold an hour to talk to a live person. The on-hold recording advises we go to a certain page there to apply for support by email but the icon they describe to click on is not present on the described page. The site appears to have been translated into English less than perfectly, as well, creating some confusion.

Ultimately, my case was escalated a bit at Epson who finally tried to convince me that the other company's software wasn't really essential to the various capabilities of the machine. I disagree. The OCR and send-to printer/email, etc. functions appear to depend on this package. I tried all the involved patches and updates and soon found, on the Circuit City website's message board that others are having these problems, especially those of us with Hewlett Packard printers. There appears to be some bug they have not yet been able or willing to solve!

Spending hours of work-time on the phone with no results. Inability to deliver work-related desk-top publishing in time to use for promotional purposes with resulting lost profits.

We purchased an Epson 3000 large-format, ink jet printer. The printer is very nice, the RIP software (required by graphics professionals to process postscript files) is NOT. Setting up the software took considerable effort and a call to tech support. It was finally set up, but remained quite buggy and would often insist on printing blank pages, not finding the printer, or just plain do nothing. During the second call to Epson tech support, I was told the following:

1) It IS buggy software.

2) There is an upgrade, but it doesn't fix a whole lot and would cost me $25 (I JUST BOUGHT the printer, why would I have to purchase the software?)

3) The fix is to just re-install it every so often.

So, now I am stuck with a $1000 printer that does not trully perform as advertised. After talking to other people, I was told that the Epson software is quite poor, and that to use the printer effectively, I need to purchase a $300, third party software solution. This software is from Adobe, the company that Epson apparently partnered with to write their own, buggy software.