Complain about a product or service

Epson

Myra of Scottsdale, AZ February 15, 2010

I had an Epson Artisan 710 printer professionally installed to be used with my new Windows 7 laptop. The box said that it could print, copy, scan, ultra HD photo and Wi-Fi. It did copy. It did print. I do not know about photo because I did not try it yet. It did NOT scan. The technician I hired could not get it to scan. He was on hold to Epson for 45 minutes with no answer. He used my cell phone. His charge was 125.00. It should have been more. My cell phone charges were over minutes and I still did not get a printer that scans.

I registered the printer and got an 1-866 phone number. I spent my time trying to fix the problem with person on the other end of the line whose name is Brian (he would not give me his last name). After maybe one and a half hours, the printer still does not work as a printer and scanner. He said that he would call me back. I am a consumer that can follow directions. Brian tried to help. He told me to turn off the printer after about one hours time. I did. I then turned it on again. It would not work at all. He told me what to do. Now, it only copies. I unsuspectingly bought faulty merchandise. I believed that what Epson said on the box was true. The box said "easy to use",scans, prints, can use with Windows 7.

John of New Smyrna Beach, FL February 5, 2010

In late December 2009 I bought a new Stylus 4880. Immediately after getting the unit up and running I had problems with random ink droplets appearing on photographs. I contacted Epson and they asked me what paper I was using. I informed them it was Epson Premium Luster. They suggested I take the unit in for service. Now this is a brand new out of the box unit and it needs service? Their other suggestion was to icrease the platen gap to wide but I really shouldn't need to do this. I printed a few photographs with no problem and then all hell broke loose. the printer began to leak cyan ink all over the place.

I contacted Epson and they said they would send me a replacement. They took my credit card and assured me they would not run it unless I did not return the existing printer. I assured them there was not enough money in my account to buy a second printer at this time but was told just return the printer and there would be no problem. I waited three days until time came for the new printer to arrive and called to find out where my printer was. It was at this time I was told my card was declined for the amount for a second printer. No surprise here to me, I had already told them I did not have another 2k sitting idle. Now I have spent my money for a new printer, have no printer and no support from Epson. What a disappointment.

Bill of Charlotte, NC January 25, 2010

I purchased an Epson NX415 Printer in December. The ink cartridges that came with the printer lasted less than 200 pages so I purchased third party cartridges from an established ink toner business. I was very surprised to learn that Epson has built into their new printers some sort of code that will not allow these printers to work with third party ink- you are forced to buy their overpriced ink! I will never buy their brand again.

Rob of Portland, OR January 25, 2010

I have an Epson Scanner Perfection 1660. It's been working fine for 5 years (the only thing good from Epson). But with a new Windows 7 system, I had to install it on the new system. Epson has NO driver for the scanner that will work on the Window 7 64 system, and no estimate of any is known. They DO have drivers for Windows 7 32bit and for many other 32 and 64 bit Window 7 drivers.

It was bad enough to find a perfectly good piece of hardware unusable because no driver was available, but the poor system support, lack of knowledge if or when the software would become available not only on their phone support but also their email that was taking 48 hours for responses - and asking irrelevent questions to "Will it be supported"? and "When" went ignored.

Bob of Portland, OR January 25, 2010

I was given a 'free' Epson r220 printer when I bought an expenive digital camer. I had little need for the printer and hooked it up to print the occasional small document - in BLACK & WHITE. I NEVER USED ANY COLOR, in fact the output was fixed to not print color. Yet when the B&W ink ran out, the printer *claimed* that all three color cartridges were also empty. Even with a brand new Black ink cartridge, the printer refused to work until NEW COLOR cartridges were also purchased and installed. I subsequently found that a class action lawsuit against epson will proscecuted due to this 'scam'.

Prasanta of Kolkata,WestBengal, India November 26, 2009

Sub : Complaint against Printer Model No. Stylus Photo A3 1390 Printer This is to inform you that I purchased the above noted Printer of your make from your Dealer, ‘Manik Informaton Technology’ on 14.11.2008. From the day of purchase I have been facing trouble with the machine. I had to move to your Service Centre “LONESTAR” four times during the last 10 months and had to pay for Servicing two times. But still now it is not working properly. Now again I have sent it to the Service Centre where they are detecting manufacturing defect. Your dealer is also of the same opinion. Under the circumstances stated it has become difficult for me to keep it operative for a single day. I, therefore, request you to take necessary steps to get it replaced and provide me with a new Printer to keep up your prestigious good name. Documentary evidence in support of my claim is enclosed herein for your ready reference.

John of Church Hill, TN November 20, 2009

We purchased a Epson Stylus Photo R280 printer, the printer had problems printing just out of the box, I changed all of the print cartridges as Recommended by epson customer service to new epson cartriges, I still had problems,one of the main problems is printing photos to glossy photo paper. Epson stated that I was not using the correct paper, i used avery and HP paper with the same large black blotches on the prints. they said that I needed to use Epson paper only with the correct specifications for this printer. this printer is unusable and we will be putting the printer in the garbage on monday and we will go and buy a new HP photo printer next week. after dealing with Epson customer service, we will never buy another Epson product.

Chris of S.Lake Tahoe, CA November 12, 2009

In September of 2008 we bought a Epson Stylus NX400 Model C3S1C which is a all in one. Regular price was 99.98 plus tax. We just happend to get it on sale so it was 79.98 plus tax. It took me a day or two to get around to install it on my system. Once the software was installed and the test page printed out we thought everything would work fine. Well that did not happen. We tryed to print some documents and it would not print anything but a blank page. After several hours of trying to figuere out the problem and removing the program several times and reloading it

I finally called the support place and was walked through some things that needed to be done with my system in order for it to work. Things seemed to be working fine but I can not belive the amount of ink that this thing will use and it seems like we would have to buy new ink for it every other month or so and we really did not have a lot of use from the printer. About the middle of 2009 I had to have some work done on my computer and the program for the epson was removed. Once we picked up our computer I tryed to reload the software for this printer again and this time it would keep coming up with Path for E_DMAI30.DLL could not be found. This of course was after it had loaded up half the files and then it would pop up with this message. I tryed everything in the world to make it work went on line, went to the trouble shooter on the Epson web site and so nothing but complaints and problems listed just the same as I was having. I even tryed another system and still had the same issues.

So once again I called the help line and was told to download the drivers from Epson's web site which I tryed to do at least 5 times but every time I would click on the download now the page would come up with this site is not available. After massive searching I found a site that had the drives I needed and was able to download to my desktop. Once installed I thought alright everything would be fine but once again it would just spit out blank pages. I have tryed to clean the heads on the ink cartridges but no. I have become so frusted with this thing I just disconnected it and e-mailed the items I needed to print to Staples. I had no idea that this printer would have so many issues and still will not print in black only if one cartridge is empty no wonder it was 20.00 of the price.

Bob of Portland , OR October 11, 2009

I recently replaced my old printer with an Epson R220 printer. I do not print much - about one page a week, on rare occasions, a possible second page. I've been using this printer for about 5 months, I estimate I've printed 25-30 pages. Today, this Epson printer, unlike my previous one, refused to print - claiming the black ink was 'empty'. This was about half the time that my older HP printer worked until needing more ink. I went to refill the cartridge as I had with my previous printer, only to find the cartridge was quite full of ink! I returned it and find the Epson software still refused to print claiming the black ink was 'empty'.

Over the 5 months of use, I've watched it show me, each time I printed a page, how the color cartridges also were emptying ?!? Yet I have never had opportunity to EVER do any color printing! Right now the printer software is displaying that the color cartriges are nearly empty!?! The black is empty, even with the nearly 2 units of black ink I was able to withdraw from that "empty" cartridge (AND, there's much more I couldn't remove) This is obviously a scam perpetrated by this printer manufacturer. Particularly when I began 'googling' epson printers and finding numerous complaints from others about the very same problem I describe. I want to know if a class action lawsuit is in progress, and if so, how do I join it.

Laura of WINSTON, NM September 16, 2009

Purchased an Epson CX7000 a year ago and it lasted about 2 months before my local computer guy had to fix it with a junk part he had on hand. about 4 months later it wasn't recognizing New Epson cartriges anymore so I gave up on it decided it was a lemon. Here is where I got stupid, since I had so many new epson cartriges I boought another Epson this time a CX 9000Fax becuase I didn't want to waste 100 bucks in ink.

Well it went through it's package ink and when I got the others installed it doesn't recognize any of them. wow what a mess. So I went to Sams and got a whole new set of ink for it for around 60 bucks and guess what, the Epson can't recognize the Cyan or the Yellow. So now what to do since Epson doesn't even allow you to print black unless all the inks are up to the level they require.

Needless to say both my Epsons are sitting on the floow collecting dust while I use my old HP backup for basic printing and have no scan or fax capability. Someone should file a class action against Epson for this faulty product line. Cannot use fax capability or scanner capability don't have a printer and lost about 400 dollars in ink not to mention 250 in junk that masquerades as printers. All in all Epson has cost me a lot of money for about 5 months of minimal printing.

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