Complain about a product or service

Epson

Bob of Portland , OR October 11, 2009

I recently replaced my old printer with an Epson R220 printer. I do not print much - about one page a week, on rare occasions, a possible second page. I've been using this printer for about 5 months, I estimate I've printed 25-30 pages. Today, this Epson printer, unlike my previous one, refused to print - claiming the black ink was 'empty'. This was about half the time that my older HP printer worked until needing more ink. I went to refill the cartridge as I had with my previous printer, only to find the cartridge was quite full of ink! I returned it and find the Epson software still refused to print claiming the black ink was 'empty'.

Over the 5 months of use, I've watched it show me, each time I printed a page, how the color cartridges also were emptying ?!? Yet I have never had opportunity to EVER do any color printing! Right now the printer software is displaying that the color cartriges are nearly empty!?! The black is empty, even with the nearly 2 units of black ink I was able to withdraw from that "empty" cartridge (AND, there's much more I couldn't remove) This is obviously a scam perpetrated by this printer manufacturer. Particularly when I began 'googling' epson printers and finding numerous complaints from others about the very same problem I describe. I want to know if a class action lawsuit is in progress, and if so, how do I join it.

Laura of WINSTON, NM September 16, 2009

Purchased an Epson CX7000 a year ago and it lasted about 2 months before my local computer guy had to fix it with a junk part he had on hand. about 4 months later it wasn't recognizing New Epson cartriges anymore so I gave up on it decided it was a lemon. Here is where I got stupid, since I had so many new epson cartriges I boought another Epson this time a CX 9000Fax becuase I didn't want to waste 100 bucks in ink.

Well it went through it's package ink and when I got the others installed it doesn't recognize any of them. wow what a mess. So I went to Sams and got a whole new set of ink for it for around 60 bucks and guess what, the Epson can't recognize the Cyan or the Yellow. So now what to do since Epson doesn't even allow you to print black unless all the inks are up to the level they require.

Needless to say both my Epsons are sitting on the floow collecting dust while I use my old HP backup for basic printing and have no scan or fax capability. Someone should file a class action against Epson for this faulty product line. Cannot use fax capability or scanner capability don't have a printer and lost about 400 dollars in ink not to mention 250 in junk that masquerades as printers. All in all Epson has cost me a lot of money for about 5 months of minimal printing.

Gene of Taylors, SC September 8, 2009

I purchased an Epson model NX400 printer as a Christmas present (Dec/2008) for my daughter. She has been using it since then to print B&W letters for her business since then and has rarely used the printer for color prints/documents. Today (9/8/9), while trying to print a color document, the printer refused to print and indicated on the Epson printer monitoring software screen that her color cartridge needs to be replaced. Since she did not have another color cartridge available (and the one in the printer was practically full) and in an effort to continue, she arranged for the document to be printed in black; The same result occurred. Thinking that the black cartridge needed replacement, she put a new one in the printer and received the same results (need to replace the color cartridge(s)- will not print. Frustrated, she called the Epson tech phone support number and was told that the printer software for this model (and similar Epson multi-inexpensive cartridge printers) monitors all of the cartridges and if any one of them are low on ink, or if any one of the cartridges are older than 6 months, the cartridge(s) will need to be replaced with fresh ones. I've never had a printer that did this - even the multi-thousand dollar business printer systems - just a warning that the printer is low or out of ink/toner.

Tim of Crossville, TN April 1, 2009

Tim of Crossville TN (04/01/09)
I purchased an Epson Artisan 700 printer on Dec 6 2008 as a Christmas gift for my daughter who lives in Virginia. I live in Tennessee. In January, she finally tried to set up the printer and found that it would not power up. She tried to return it to Staples in Virginia but they advised her that after 14 days, she had to deal with the manufacturer. So she sent the printer back to me as I volunteered to do it. I felt bad that her gift wouldn't work.

I contacted Epson and after a short attempt to diagnose the problem, the technical person agreed that it was a manufacturer defect and told me he would send out a new one. However, I had to give him a credit card number and if I did not send back the broken printer when I got the new one, they would charge me 275.00. That was 25 more than I originally paid. I agreed. A couple days later, the replacement printer arrive. Except instead of being a new printer, it was a reconditioned one.

I called to complain that I was to receive a new printer. I finally got this Cheryl in Customer Relations who said the warranty required me to return the broken printer within 15 days of purchase to get a new one. I read her the warranty and no where did it say that. In fact, it said a new or reconditioned prouct would be provided based upon the status of the printer. In other words, it it is used, you get reconditioned. If new, you would get a new one. Not so according to Cheryl.

Epson refused to budge on this. I feel I have been duped. If I didn't return the original broken one, they would charge me 275 which is MORE than the cost of a brand new unit. A reconditoned unit can be purchased on the Internet for up to 100 LESS than a new one. Bottom line is they charge for new and give reconditioned. DON'T BUY AN EPSON PRODUCT! They do not stand behind their products. Beware.

Susan of Ardmore, PA April 1, 2009

Susan of Ardmore PA (04/01/09)
Purchased a new Epson Artisan 800 from Amazon on March 10th. hooked it up on the 14th of March. I printed a few pages and then needed toner (thought it was odd but decided maybe they packed it w/starter packs). went out and bought toner (about 75.00) came home and printed a few more pages (about 20) and now I need to replace the magenta toner (kinda odd since I was printing B&W text only) so back to the store I go and for another 12.99 I get magenta toner. this time I run the clean nozzles and printer head stuff and then I try to print again.

this time I wanted to print one page (a fax record in B&W and the stupid machine says I need to replace all the toner cart. EXCEPT magenta. Now I am really ticked. I run thru the trouble shooting stuff and it says I have to clean the print heads and nozzles again so I do that again and I get to print my one page. The following day the whole thing starts again. this time I was headed to my mother's so I took my lap top with me and printed there (on her very old Brother ink jet printer) and I notice her colors are better and they match the colors I was getting when I printed from my old printer BUT the new Epson printer colors are so faded it is really obvious.

On my way home I purchase more toner. come home and install it, ran the cleaning program and printed the same document. I have to go thru the shut off/turn on process several times but I got it to print but again the quality is awful. I contact Epson (by e-mail) and after a few days Lisa D responds and tells me to call 1 866 for cust service because I have a hardware issue. So I do that and I get a guy who I can hardly understand and he obviously has trouble understanding english. I end up on hold forever and then he runs me thru the same stupid process of cleaning heads and nozzles.

while I was fuming my son googled Epson Inks Complaints and lo and behold, we're not the only ones having the problem! I ended up hanging up on the [rep] at Epson because he was refusing to address the hardware issue until he wasted more of my time doing everything I already did. He repeatedly asked me questions about things that I already told him.

Purchased for 308.00 + Toner 200.00 + Unable to print my invoices today.

Juan of Lancaster, PA February 9, 2009

Juan of Lancaster PA (02/09/09)
i bought a printer (all in one)that because i did not do my homework of finding out all the functions and weaknesses of the product, i am stuck with no options. If i decide to print in BLACK INK ONLY the printer still uses all the printer inks of all colors, leaving without options to use or not other colors. in other words I HAVE TO BUY ALL THE INK COLORS FASTER BECAUSE IT DOES NOT MATTER WHAT COLOR YOU USE IT STILL USES ALL OF THEM.

i have to spend a lot of money in ink, which is stupid; and not business wise.

Fatma of Virginia Beach, VA February 7, 2009

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