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eMachine - Blaster Worm

eMachine • Power supply • RAM specs • Rebates • Service • Worm-infested • Misc. defects --- • Taiwan's Acer Buys Gateway, eMachines • Gateway Buys eMachines

Bobbie of Edmonton KY (10/20/03):
Purchased desktop emachine on 10-13-03 for $648.00 plus tax. Took it out of its box 10-14-03. Made all connections - when it attempted to go online and send the warranty information its modem did not work. Called tech support - uninstalled/reinstalled its modem. Again- it tried to go online to gather/send warranty info- it did not stay online long enough to do so. it showed a "system shutting down" message and started a 60 second countdown. Called tech support.

To make a long, frustrating story short, it shut down every time we attempted to put it online! Never got the warranty info even sent. 2 techs said that it had the W32 blaster. OK- where did it get it from? It was not online more than 60 seconds at a time and then it was trying to send warranty info to emachines.com.

Was told by tech to go to http://www.emachines.com/fix.html and to follow the instructions there (lengthy to say the very least) and infuriating! After 3 hours of fuming, I "contained" the problem -- back in its cardboard box and back to the retailer for a full refund! One tech said they knew the computers (with Windows XP) had the blaster and that is why the fix.html and instructions were posted.

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