Complain about a product or service

eMachine Rebates

Perly of Las Vegas, NV August 20, 2006

On December 19, 2005, I purchased an eMachine D3107 Desktop PC for 549.97, that supposedly had a 150 mail-in rebate. The rebate was never sent and the company didn't even have an explanation for their false advertisement.

The computer stopped working after exactly 29 days. The first thing to do was to contact Office Depot but I was informed that they have nothing to do with malfunction of a computer, to contact eMachines. eMachines is giving me the running around and refused to take responsibility for their piece of junk. I believe they are both responsible, Home Depot and eMachines.

David of Thousand Oaks, CA July 17, 2006

I purchased an eMachine in Dec 2005 because of the price after rebates.  I mailed all the rebate paperwork in the next day.

When I never heard anything, I e-mailed them a few months later and I got a form reply indicating I should fax the materials.  I did so the same day.

I haven't heard anything (two months later) so I e-mailed again, and got the exact same form reply.

Dale of Saint Albans, MO July 13, 2006

On 2-22-06, I sent all the appropriate forms for the emachines 50 rebate. I still have a copy of the rebate form, rebate receipt, and UPC.

When I did not received my rebate as of 7-13-06, I called their automated phone line and received a message that there was an error in my submission.  I never received a written message to that effect.

emachines has lost my family and me as a future customer.

Barbara of Houston, TX July 2, 2006

I bought a computer with a 50 rebate and promptly sent all the information needed for my rebate only to receive a notice a little over a month later saying I didn't send the upc symbol, which is ridiculous because I did.

Looking into this problem online I discovered many other people getting screwed out of their rebates for similar unfound reasons. 

One of my reasons for buy the computer was the fact that it came with a 50 rebate.

Don of Portland, TN June 30, 2006

I was due a 200 bundle rebate and did not get it. I looked on the web site and it said I was missing some receipts, which I did send. It also had a deadline on it for sending proof. I never got that mail that I was missing any receipts. I emailed them twice with no response.

I could have bought a good Dell for the 200 more. 

Kara of Brandon, MS June 24, 2006

The problem is i have about 170.00 worth of rebates due from them and they were all sent off in February 2006. I have tried to contact them on several occasions and they refuse to respond to me. I have been quite patient and now I am getting very upset by the fact that they don't respond to anything.

I am a stay at home mom and my husband is the one who works full time. We live on a fixed income and money is not something we have to spare. I have 3 small children and they are 2, 4, and 6 years old. The money is to be used for my children's school supplies and stuff needed for school. This has really put us in a bad way and I want something to be done about it.

Rayworth of Windsor, Nova Scotia, OTHER June 11, 2006

I submitted my rebate form with all proper infromation 2 days after purchasing my new computer in Dec 05 from Future Shop Canada. After several telephone conversations,emails and faxes, 6 months later,still no 50 cheque. I had no idea they were such a disreputable organization. Very disappointing.

Mark of Orem, UT June 5, 2006

I purchased an eMachines computer and monitor on December 29, 2005, at Circuit City. My decision to purchase this product was based upon the offer of a mail-in rebate.

My purchase constituted my acceptance of the offer, creating a binding and enforceable contract between us. I have performed my obligations under the contract. I paid the full purchase price, and then proceeded to fill in the rebate form. I included all information requested to process my rebate. But to date I have not received a check.

I lost 100.

Rebates have not been received for the BestBuy Bundle package. I received BestBuy rebate for 150 timely but not the 200 from eMachines. I received postcards, with several different reasons for not honoring rebates.

My neighbor bought the same computer and has had the same experience. After receiving the postcards, she mailed copies for the eMachine rebates 2X and still hasn't received them. She said she isn't going to bother anymore and I believe that is what eMachines wants people to do, just give up on asking for the rebates.

Clifford of Fletcher, NC May 25, 2006

I purchased an emachine from Best Buy to receive the rebates that was offered.  The rebates from Best Buy & Canon were handled with efficiency, but the two 50 rebates from emachines has not been received. 

Seven weeks after I sent in my rebate forms to emachines, I received a post card saying that they required my street address - I returned the info the next day. One month later I emailed emachines for status.  They replied a few days later that they required street address, serial # and upc symbol.  I told them if their company was that disreputable & needed the money so bad that they should just keep the 100.

Jimmy of Washington, GA May 20, 2006

I have not received the promised rebates.  I met all the conditions.

Obviously others have the same complaints.

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