eMachines customer service

Trial Version and Product Key: I purchased an eMachine in 2009 and returned it to Texas in June 2009 due to a "missing boot manager". All repairs were covered under the 90-day parts and labor warranty. The system worked adequately until the "trial version" was over and a product key was requested. All attempts to enter the "product key" indicated an "error - wrong product key". I contacted eMachines regarding the problem and was told warranty had expired and another/correct "product key" could be purchased.

Why would any company place an incorrect product key on a merchandise? My regret is not listening to my "gut feeling" at the time of purchase; money wasted. In this economy, being unemployed and attempting to work from home to make ends meet, this is very discouraging. I would never ever recommend eMachines to any person. The systems are ** (for lack of better word) as is the customer service. My overall review is anger and dissatisfaction. Enough of outsourcing to people and places that only take your money, give you a headache and don't really give a **. If a class-action suit is in the works against this company, please include me.

We returned the eMachine to Micro Center because it did not let us use the internet properly and the keyboard is not uniform to the touch and a key popped off while we were using it. It is in warranty, but Micro Center still wants to charge us for service as well as eMachine. They say it's the computer then they said it was the Microsoft program. It should be covered by warranty. Don't buy an eMachine, they don't hold up even with light use of the computer. Apple computer costs a little more, but they stand by their product and have local stores that can take care of your needs with no hassle. Don't buy eMachines, they are cheaply made and don't live up to their hype and always want more money to repair even when the computer is still covered under warranty.

I live in Washington DC and work on Capital Hill (senate). Seven (7) of my co-workers and I are gathering information for a class action in court against the company (Gateway/eMachine) for fraud, failure to live to the guaranteed/warranty agreement and knowingly selling a defective product. As you will notice, many of the complaints are in the same area of computer operations. I suggest you contact your senator or congress rep. with your complaints and list them here also.

This is by far the worst company ever. I got this computer for a present last Feb and am now having problem with the windows installer and downloading .msi files. I called Microsoft and they told me that the Windows was purchased from Emachines and I have to talk to them. So I called Emachines and they told me that I would have to pay either a onetime fee of $99.99 or a fee of $149 for a year of support I just choose the 99 for a 72 hour tech support that was yesterday.

I talked to a tech and the first thing they did was blame it on a corrupt file or link. We tried several different programs that were .msi format, one download out of 4 so he said that the others were bad. Really? Java is corrupt, Microsoft is corrupt? So he proceeds and after the call I try downloading the program on another Emachines computer I have had for about three years. Low and behold, it downloads. Those corrupt files, download no problem.

I called them this morning and they want me to pay them again, again? I happily reminded them that I have 72 hours with this onetime payment I already paid they put me on hold and never came back I called again bitching to the next person that answered and you know what her solution was? System restory and recover. Really? I paid you $100 for you to tell me something that I already know how to do. I asked them why I am doing this and not repairing the problem to me restore is as if a covering up it can happen again. They promptly told me that it happens every blue moon and that a program change some files or corrupted them on my hardware.

Last convo before I decided I was fed up: Hi, my name is Govindan **. How may I help you? Vicki: yes called before for installing issue. Now I have to do a restore. Vicki: I paid for support. Govindan **: I do understand your concern. I will do my best to help you resolve this issue. Vicki: I can stop payment because I have not received support. Vicki: yes because not everyone else has Govindan **: Could you please provide me the serial number of your computer? Vicki: and this is very concerning Vicki: I have a pin number Vicki: (pin number) Vicki: I already talked to three people. Govindan **: Okay, could you please elaborate the issue with your computer so that I can provide you with the correct resolution? Vicki: If I was going to restore my computer, I should not have paid for the tech support Vicki: I cannot install .msi files Vicki: And you want people want me to pay again after I already paid. Govindan **: I do understand your concern, please do not worry I am here to help you. Vicki: that is my problem. One guy downloads a program and it works and says that all other .msi are corrupt and this is a lie. Vicki: Java updates, Microsoft updates will not install because there are .msi also Vicki: It is something wrong with the computer, because I have another emachines E627 and everything by .msi downloads fine.

Govindan **: Let me see what best I can do to resolve this issue for you. Before we proceed, could you please provide me the serial number of your computer? Vicki: okay hold on Govindan **: Sure. Vicki: okay. Vicki: (serial) Govindan **: Thank you for providing the serial number. I understand that you are experiencing an issue with .msi error. Govindan **: May I know whether you made any software or hardware changes on your computer before the issue started? Vicki: it is a headache that it cannot be fixed by you guys. I would not be able to tell you. I mean I have downloaded programs if that what you are talking about, but I have had this computer since Feb of last year so. Govindan **: Since when are you experiencing this issue? Vicki: This problem started recently, I haven't downloaded anything recently. Govindan **: Vicki, this is not a hardware issue. This error message may occur due to error in system files and registry. I suggest you perform a complete system recovery to factory settings from the Recovery Partition of your computer in order to fix this issue.

Vicki: ok so I paid for nothing then. Govindan **: Your computer is shipped with a recovery partition that has all the necessary information to reinstall the operating system and reset it to factory settings. It would reinstall the drivers and application automatically. Vicki: so I should get my money back then because I could have figured this out myself. Govindan **i: You may first try the system recovery steps. The recovery partition can be accessed before Windows loads; however you are required to use a function key combination. During the process, all data stored on your computer will be overwritten. This means all your files, such as email and photos, will be erased. Therefore, we recommend you backup your personal data before starting the recovery process. Vicki, have you logged into windows? Vicki: yeah I know how recovery works Vicki: I have done it before, but just because I'm recovering my windows doesn't mean the problem is fixed it could happen again Vicki: the problem is covered up its not fixed. Vicki: I have another emachines that never gave me this problem. Govindan **: This may happen when the system files are corrupt or modified by any other program that was installed. Vicki: and I will never know which program or file was corrupt. So if this happens again I have to do another restore? that does not make any sense to do a recovery and never know the problem cause.

Govindan **: System recovery will restore the files. This doesn't happen always. Vicki: So how will I know what to not put on my computer? Govindan **: This may happen due to automatic updates that are performed in your computer. System recovery will automatically restore the files we do not need to select each and every file. To start your system restore follow the below steps: 1.Click on the Start menu and click All Programs. 2.In the program list click the Gateway folder, then click the Gateway eRecovery Management icon. 3.Windows User Account Control may ask for your permission to run this program, click Yes. 4.From the Gateway eRecovery Management window on the left click Restore, then click Completely Restore System to Factory Defaults. 5.On the Confirmation screen, select Yes and click Start 6.Finally click OK to confirm restoration and then your computer will restart. 7.After the computer restarts click Next if you agree to the notice on your screen. Note: The notice is informing you that all your data will be erased. If you have not backed up your data click Cancel now. 8.Next you get a final confimation screen. Click Next, then click OK to start the recovery process. 9.The recovery may take a while to finish. You will get a confirmation screen when it is finished. 10.Click OK to restart your computer. (I disconnected at this point).

Wow, 100.00 for that, it is ridiculous and this company's tech support is a joke. I am in the middle of a dispute with my credit card company as we speak. Please please never get a Emachines computer you will regret it! Unless you like being raped.

This is by far the worst company ever. I got this computer for a present last Feb and am now having problem with the windows installer and downloading .msi files. I called Microsoft and they told me that the Windows was purchased from eMachines and I have to talk to them.

So I called eMachines and they told me that I would have to pay either a onetime fee of $99.99 or a fee of $149 for a year of support. I just choose the $99 for a 72 hour tech support that was yesterday. I talked to a tech and the first thing they did was blame it on a corrupt file or link. We tried several different programs that were .msi format, one download out of 4 so he said that the others were bad. Really?! Java is corrupt, Microsoft is corrupt? So he proceeds and after the call, I try downloading the program on another eMachines computer I have had for about three years. Low and behold, it downloads those corrupt files, no problem.

I called them this morning and they want me to pay them again. Again?! I happily reminded them that I have 72 hours with this onetime payment I already paid. They put me on hold and never came back I called again **** to the next person that answered and you know what her solution was? System restore and recovery. Really?! I paid them 100 dollars for them to tell me something that I already know how to do. I asked them why I am doing this and not repairing the problem. To me restore is like a covering up, it can happen again. They promptly told me that it happens ever blue moon and that a program change some files or corrupted them on my hardware.

See the change here, first download files are corrupted now my hardware is corrupted! (**, plain and simple, ** in all its glory) I told them then that, "If I restore without knowing what programs did it in the first place what makes you think it will not happen again?" Their reply, "because it happens on every blue moon." Wow, $100.00 for that. It's ridiculous and this company's tech support is a joke. I am in the middle of a dispute with my credit card company as we speak. Please never get an eMachines computer. You will regret it!

I have had an eMachine for less than 4 months. Support site said I qualified for free phone support. I called free support and they could not resolve the issue so they refereed me to answers by eMachine and they said they could help if I paid $149. From the beginning, administrator privileges will not let me install any program or application even though I am logged in as the administrator. I can only use the programs that came pre-installed on the computer. If I want to install anything else, I have to pay $149 to eMachines for them to tell me what I need to do.

I had problems with my computer since I bought it. It's been shipped to them in Texas 3 times in a year for the same issues. Now the same issue is occurring. And with the warranty expired, they refuse to help me unless I pay them, though they never fixed in the first place. I think they should honor the warranty still or replace it. I've had e-Machines before and never had an issue until this one. I'm left with a lemon of a computer and it's not fair.

I bought a computer a year ago that was an eMachine. It has problems but I was able to cope with them. But then, I bought a monitor and it just falls off the stand that it came with. It will not stay connected with the base and the last time it fell, it put a place on my screen that I cannot get out. My rating is that you get what is coming for you. I will rate you as negative three. Do better from now on or I will go to someone else.

The machine stopped displaying the moment I turned it on. But I can hear the sound.

Contacted warranty support at e-machine online because I could not find voice support on their web site. I have two e-machine laptop computers that I bought June 26, 2010 and one of them has both the USB ports that quit working. A small piece of plastic fell out of one of the ports.

After contacting e-machine, I was told it would be $199 to fix it. I expressed it being in warranty, why do I need to pay. I was told it was due to misuse. I told them it was not misused. Long story short, they still want $199 as that seems to be their magic number whether in or out of warranty.

On 09/26/2010, I send an email to eMachines. Here's my message:

My eMachine is not turning on, it was running, walked away for an hour, when I came back it was off, and would not turn back on. I took it back to Best Buy. They tried 2 different power supplies, and when the power button was pushed (for the first time only after unhooking and re-attaching the power supply) the fans would flinch, for lack of a better word. They said, "It is not the power supply, could be the motherboard." I suggested the switch, they said, "Those don't wear out." When I returned home, I tried the power reset described in the support answers but to no avail. The warranty ran out 20 days ago, what can you do for me?

This is their reply:

In order to resolve this issue, please refer this link: **. If you would like to repair your computer under eMachines, it will cost you $199 and you have to pay one-way shipping charge for making a depot repair. If you are ready for depot repair, please let us know. I will be go ahead and assist you further after receiving the confirmation.

Another option, you can approach a local technician. I will give you the link where you can purchase replacement parts for your computer. Please follow this link: **.

For further clarifications please visit our web site **. Have a nice day!

On 09/27/2010, I replied with the following message:

I would like a phone number where I can speak with English speaking (as a first language) management personnel about this matter. I don't need any other correspondence from you other than a phone number to customer service management.

It figures that this appears to be the same company as Gateway, because I bought one of those pieces of ** too. I will definitely research which company is involved in the manufacture of all future computer purchases to assure it is not yours!

They replied:

Thank you for contacting eMachines. I apologize for the inconvenience that you have experienced. I understand that, you're experiencing an issue with system power on. I know how it is when you can't use your computer to get your work done. Unfortunately, I do not have any choice other than taking your computer for a depot repair since this issue might be related to a faulty hardware. We will have our expert technicians who are trained and certified by eMachines will put their best effort in evaluating the issue and proving a solution to it.

While verifying your serial number I found that the product is out of warranty and you will be charged a $199.00 towards the repair charges. This will include the cost of components associated with the repair and the labor. This is the best available option for you to make your computer work again. Hope you will agree with me. Christopher, please note that, you may not be able to contact our voice support, since your product is our of warranty. We deeply regret for the inconvenience caused in this regard.

For further clarifications please feel free to visit our web site **. Thank you for contacting eMachines. Have a great day!

At the beginning when I bought the laptop, it was working, I can say perfectly. But after two months, I started having problems with getting my laptop frozen. Every time I was working on something, my screen would go black. It didn't respond at all. Had I known this is a rip-off, I wouldn't have bought this brand. I don't expect to get my money back but at least for others out there, know about this company!

I purchased an eMachines desktop computer on Aug. 30, 2009 from Best Buy. It has a year warranty on it. In November of 2009, I started having problems. I called eMachine and described the problem. I was told to reinstall the display driver but it didn't help, so I called again and was told to ship it to them for repair. On July 1, I shipped it to them. I called to see if they had received and was told they would not repair it because I didn't call them and placed an order with them for repairs. They said I needed an order number.

I was not told that when I called, they told me to have it shipped back to me and then call them, place an order and then ship it back to them. I told them it was already in Texas. She asked which address I shipped it to, I told her the only one I had that came with the computer when I purchased it. I was told that was the wrong address. I told her that was the only one I had and no one told me any different. So now, I have a computer sitting in Texas somewhere. We are on a fixed income, I cannot afford to keep paying for shipping because of their mistakes.

I am appalled & outraged. I purchased an eMachine on March 3, 2010, and for the past 8 weeks, I have been attempting to get their tech support to resolve or explain to me why I cannot connect to the internet.

As much as I am outraged and appalled by the performance of this product, I am even more shocked and dismayed that Best Buy would continue to carry this product and by extension tacitly approve this substandard product.Rest assured, my faith in Best Buy being a good steward of my patronage has been tarnished.

I purchased a desktop computer ET1810-03 less than a year ago I have sent it back to eMachines twice to have it repaired, and since I purchased it, the restore and back up system has not worked. I have called the support number several times and half the time I can't understand what they are saying due the fact that they are from India. I have been told to ask for support level 3, but technical support will not let me do that. They have tried over and over to try to explain how to fix the system, even restoring the computer to factory specifications and losing all of my files since the restore and back system does not work. Now they tell me it is a separate issue and I have to pay $199.00 for them to help. I can't afford that. I have tried every means possible to try to get someone that speaks English to resolve this issue with no avail. So now I have a new computer that hasn't worked right since I purchased it. The only way to talk to someone at eMachines is to call the tech support number and that has proven to be futile.

I called for warranty repair for my eMachines laptop. They told me to pay to have it shipped to Temple Texas. I am not going to pay to ship it to them. Now that I heard other people's horror stories, I am not sending it in at all. I am going to have to find an attorney, to file it under Louisiana Lemon Law. Either they send my money back, or a new computer. I will keep using the computer with optical mouse, since the touch pad failed.

I bought my eMachine at Walmart so I could do my midterm at home. After typing my answers on Office, it would not let me email my answers out. Then I found out the version of Office I had was a trial. There was nothing on the packaging box and all, or paperwork inside stating anything about trial versions. This includes the Norton Security System. Needless to say, I called Walmart for the key code to renew and was told that's the first time he ever heard about a key code. Norton is gone and won't let me renew because it said that I let other computers use the system the date they had said the trial started was in January. I did not even buy it until February 28th. Why did the computer come without wording on the packaging that all the programs were trials and you had to buy all full priced programs when the trial ended? They cost as much as the computer to start with.

I used some of my scholarship money to buy it. Now I have a worthless computer and am short on summer tuition. Without a computer for research or write papers on, are they going to support me when I fail? Should I put them on my tax return because I am supporting the rich and greedy or are they living off me and others in the same boat? I am majoring in business and to me that's poor business ethics. They should have their licenses pulled for misleading the public. That is not right nor is it fair. I am a college student who can't make ends meet as it is. Now I have to figure out how to, but another computer definitely not an eMachine or an Intel product. I am going to buy a Dell or HP costs more but not really figuring how much my eMachine will cost. I think I'm going to give this one to my friend's kindergartener to use. Oh, I also called the support line. They were lucky they were on a telephone. They told me to send my eMachine to Texas for them to install the proper programs. Again nothing on the packaging or paper work about programs only being trials. It almost cost me my midterm, thank God for my husband at 12 midnight went and faxed it. Plus, I wasted money I needed and I am on a scholarship. I almost had a nervous breakdown when I could not email my finished midterm. I cried like a baby. I did two days of work for nothing. I still had to handwrite it to my professor because I have no Office. At least she was understanding, thank the Lord.

I called the number that was given to me from Wal-Mart. Contact someone and I explained the problem to the tech. He put me on hold and never returned to the phone. I called back and the person that answer the phone—I couldn't understand what he said. I bought this computer in February. I can't download anything. The sound work sometimes and sometimes not. When I try to download something it will not download anything; sometimes it will not show movies. This is the worst laptop I have ever used. I think if a store is going to sell a product they should have a responsibility to because Wal-Mart has a 15-day return policy. I ask the sales person how well these eMachines work; he told how great they work and they sell a lot because of how wonderful they work.

I also purchased an extended warranty. It is a no either because that's just for smog or something along those lines. I asked the sales person if the warranty cover anything that goes wrong with this laptop and he said yes, it does. I have a laptop that is only good for site searching. I also try registering this eMachines on the eMachines website and they told me that my purchase date was wrong. I need to send a copy of the receipt and I still have not heard from the eMachines company. I think I talked to Gateway though they were no help. Please do not purchase an eMachines laptop--they are not worth the trouble.

I purchased an e-machines hard drive from Walmart this Christmas for my kids and I fortunately bought a Dell monitor. Within 1 month after we started using the computer, the hard drive constantly freezes and would not work. After calling eMachines and troubleshooting for about an hour, they told me I need a new Windows start-up CD and they will send one in the mail. I did get the new start-up CD, and after I installed it, the hard drive worked for about another week, then began the same problem. I called eMachines again and explained what happened. Now they said I installed faulty programs and they would charge me $130.00 to send out some repair disc.

Basically, the moral of the story is do not buy any eMachines products. They do not stand behind the supposed warranty and their computers are the biggest pieces of junk I have ever seen. We now have the new Dell monitor hooked to a 5 plus year old HP and it works circles around a brand new eMachine. eMachines is a rip-off. Do yourself a favor, pay a couple of extra hundred for a better brand and avoid the headache of owning an eMachine. I lost $399.00 and was only able to use the computer for one month. They did not stand behind warranty and were difficult to deal with.

I bought an eMachines desktop last spring, so my son could do his homework, and started having trouble with it after about 3 months. It doesn't want to connect to the internet. Sometimes, it doesn't want to open any programs and sometimes it won't even boot up all the way. It has just been sitting in a corner for the last 6 months as I have been way too busy to deal with it. The computer didn't come with any back up disks for the programs that where on it when it was bought, and I know that sometimes this info is permanently stored on the computer. So I figured I would have to call and ask how to access it just like I did with my laptop (different brand thank the Gods).

I finally got the time to call eMachines and ask what keys I need to hit in order to take everything off and restore it to the way it was when it came out of the factory. They refused to tell me how to do this unless I pay them for the info because it has now been a little over 1 year since I foolishly bought it. In the past, I had been told (by another computer company) that by law, they are required to supply the consumer with the backups to all the programs that are on the computer when it is bought. I spent $500 on this thing when I bought it, which for me is a lot of money, almost my entire monthly income. I'm not spending another dime. However, I will be sure to tell everyone I know and even complete strangers not to buy eMachines. They are a piece of crap!

I am not complaining, I am bragging! My e-machine W3503 I bought from Walmart many years ago is just fine and I use it many hours every day. It is using two printers. Sometimes a camera is connected to load pictures. I have a printer-scanner-copier on it also. I use flash memory cards all the time. I use disks in it also with no problems at all. This is my first computer and I learned on it. So what kind of cheap junk did these cheapskates try to get by with?

On January 11, 2010, I purchased an e-machine (EL1331G-01w) from Wal-Mart. And in less than a month's time, I have had many problems with this computer. The system runs Windows 7 Home Premium, so will only show on a 64-bit window. Nothing will work in a 32-bit--no java, flash player, my downloads will not start. And they want me to pay to fix this machine when the problems should be fixed in their support site.

Bought a new eMachines ET1831-03 desktop computer just 4 weeks ago. Yesterday the computer would not turn on. After spending hours with their online and phone tech support, was told to send it back for repair and that it would be fixed within 7-10 days. Now they say it will be three weeks.

I bought an eMachine computer in November of 2009. The computer started to shut off by itself and won't let me get back in. I brought it back to Best Buy. They repaired the motherboard. One month later, the problem started again. I brought it back to Best Buy again, still under warranty. They replaced the hard drive. This was the 2nd time. I do have proof of the work orders. Finally, I sent the computer in December to the address I gave you, which cost me $60.00. I got the computer back on 1/4/10. It was working fine until 1/26/10. I called the company. Of course, the warrant is up but I've had nothing but problems with this computer and I need this for I am unemployed and I am trying to do an online course. Please help me in this matter. I would greatly appreciate this.

I can't believe that this lousy company with lousy customer service has the nerve to charge $199.99 (not that there is no tax) for help to get back online. When I was told that was a good deal, I asked for who? Certainly not the one paying for it. The only reason I was knocked off line was because I didn't install an update. Is that really worth $199.99? Now I'm **. I need to get into certain screens for a fundraiser in one month and I have to shell out big bucks. What a rip-off system and a rip-off company. Too bad they are all like. And it's also too bad we have become dependent on the net. And another thing, am I the only one in the world that only has problems with items as soon as the warranty runs out?

The computer was purchased at Walmart in November 2009. Attempts to register online have met with a message stating the Website is not available. The performance of the machine purchased was deplorable. Attempts to get assistance from E-machine/Gateway to resolve the problem or replace the computer have led to total customer dissatisfaction.

Numerous emails have been sent and received. I have been asked on repeated occasions for my address so they can register the machine for me and get me some resolution. I sent it. The next person says, "Thank you. We need your address." I sent it. The next person says, "Thank you. We need your information." I sent it. Need I say more. I am totally dissatisfied with their product and even more upset at the way they have elected to avoid addressing the issue.

I received an emachine for a Christmas present last year. It crashed the laptop would not power up. I had to hold the button down to get it to come on and off. I called customer service who gave me a hard time asking if I had a power surge in the are or spilled water in it. I told them I do not leave it plugged in and it just stop working. Now it does not come on at all. the screen is black and the mother board is crashed. the emachine looks good on the outside but is a piece of junk. BUYER BEWARE. I think all the office stores should stop selling this product

My son's birthday came up and he had already told me he had wanted a laptop, so we went out with money I have saved up since Christmas to get him what he wanted, at first it was just to look at laptops, when we hit Staples he found this emachines laptop there for $400 and was in love. I asked if he was sure, could we not look around but he wanted it so I bought it, without getting a chance to check online about the nightmare he was looking at and trusting my local Staples not to screw over one of their constant customers.

Since then it has stopped working and after a few months miraculously came back to life, then the screen broke due to lose screws holding the screen in, we have had it out of the repair shop 1 week and now the hard drive is shot and since the company doesn't give out a CD for Vista with this package now I am just saying I have had enough, I'll go out and buy a new hard drive, it still has it's code on it and put in XP since I own that disk, this company should be made accountable for what they are passing off as a good machine to people who have to part with any money to even buy it!

power supply went out on my computer tower took it to a computer store that fixes them and they can not find a power supply to fix it. I have not had my computer tower for a year and it went out.

My 7 month old computer has not worked in over a month and emachine's website (aka Gateway) refuse to help me. It us under warranty but they just give me the runaround and don't know what they are talking about.

They admitted that the software should have been included but they could do nothing about it.

I bought a computer in Compusa on 10/06/09, the computer came with Windows. I use Windows for one month and then I change to Linux. When I changed to the new system, Linux found a problem with bad sectors in the hard disk. I called to Seneca Data Distributor, and explain to them the situation, but they don't want to respond for the warranty, because i am using linux in my computer when the problem is the hard disk with bad sectors. The installation of faulty hard disk do not have nothing to do with the operation system, because with Windows you never known what is going on in the hard disk or other component inside the computer, so I think their are scamming the people doing installation of faulty part in the computer and them looking for excuses for not give the warranty.

In October I purchased an HP and put E-Machine in closet. I hooked up today, I was going to use E-Machine for business (tax pro) and the same thing happened. Anyone else having same problem?

The agents I spoke with on the phone did not take ownership, nor properly service the issue. Their language barrier deterred them from properly understanding the issue and escalating the issue to the proper route.

The chat session was yielded similar results with the chat agent interested in only sending the me to Paid Support and terminating the session.

It appears the agents common goal was to get the person on the phone to pay for support, at all cost. They defiantly disregarded my Technician request for escalation request even after presenting the severity of the issue and the negative publicity this could cause their Parent and Sister companies. My Technician status meant nothing to them.

I work with all the large computer manufactures and their OEMs and ODMs. This double-acquired company will soon become extinct because of their failure to understand the after-the-sale service that their consumer craves for. A true pity.

I find it appalling that eMachine has chosen such poor representation for their organization. They were handed an issue that could have been resolved by a $25 part (plus shipping), plus 30 minutes of labor, quietly. Now it has become an incident.

I foresee many costly lawsuits in their future.

I bought an emachine last April. Nothing has worked! The automatic downloads from Microsoft aren't accepted. When I go online for a church service, there is no sound. (The speakers passed an online test). The display is very hard to see even after trying to adjust contrast. Microsoft says there are corrupt files even though the system is practically new and I have had anti-virus software from day 1. I tried Emachine customer support but I get a bunch of excuses for not helping me because of invalid serial number. I looked at the label on machine and gave every number there was and double checked for accuracy but yet assistance is denied due to lack of proper serial number. I also believe that the Internet Explorer file to be used in conjunction with copper.net is defective from Day 1 but copper.net and emachines deny it's their problem.

I bought an e-Machine 1200 in March, 2009. Two days ago (10-14-09) my hard drive fried. Thank goodness I bought an extended warranty. I called and the woman I spoke with basically told me I was just stuck with it. Then my fiance called and the guy he spoke with told him we needed to send the tower to them at our expense and they'll fix it and the email I got confirming my repair request said if it is damaged on the way there they won't fix it. They don't stand behind their product at all. I will never buy another emachine again. Total waste of money, especially considering you can buy a Dell for just about the same price.

First and foremost, I only had my emachine EL 1200-06w for about 3 weeks and logged on about 4 times when the entire operating system crashed. I was allowed to send the hard-drive back only after several failed attempts of technical support trying to getting it working. The process took about 4-6 weeks.

After I received the product, I was prompted for a product key. I was actually sold on the product having full versions of the Microsoft Office Suites from, you guessed it, Wal-Mart. So, even though there was a trial version of 60 days attached to my Microsoft Office Suites, I expressed to the agent and supervisor, via techsupport chat and phone, that the least they could do was reinstall the versions again to give me more time on the trial period, (which they should have done from the beginning since they had to reinstall the programs anyway, after the crash of the operating system.).

They basically told me that it wasn't their fault and there was nothing they could do to help me but refer me to the Microsoft site to purchase the suites. Now, I am not only stuck with a piece of garbage computer but I also must pay for the Microsoft Office Suites along with access to the Word application on another computer until I get the suite. And I didn't even get the full 60 day trial to use it.

Not only was I inconvenienced, but I was forced to drive to other locations in order to access the computer for my school work (I happen to be an online college student.) I had to pay friends to allow me to access their computer at odd times of the day and night due to my work schedule.

As a result of the reinstall of the OS, I had to pay a computer friend to come and reinstall my router to my computer along with the drivers. I am not really looking for money so much as I am looking to help spread the word regarding the emachines reputation as a complete rip off and piece of junk.

I purchased this Emachine computer tower in February of 2009. In May of the same year I began experiencing problems with the computer. It started running very slow and one day when I turned it on the screen was simply black and read "Boot Manager Missing..disc read error." I called the company and I was told that it seems the hard drive might need to be replaced. I felt it odd that such a new computers' hard drive would need to be replaced but none the less I had to pay 35 dollars to ship it to them.

I shipped the computer tower to them in June and I received it back in July of 2009. The computer tower was working fine until September of 2009, upon which I attempted to turn the computer on and the screen was black again saying the same thing. Now, at this point I am very frustrated because it didn't even last a full two months. At this point they advised me to send it back for another replacement of the hard drive. I expressed my concern that if in fact it was a "new" hard drive, there must be some other components that are bad that are causing new hard drives to fail. They said that they would look into it again.

I sent the tower back to them the last week in September(2009). I receieved the computer tower back today October 6th, 2009 at 8:35 this morning. As I had errands to run I left the computer in the box in the computer room and returned around noon to set it up. I set it up and turned it on and everything appeared to working fine until the computer froze and I was not able to retrieve my desk top with the standard control-alt-delete- function, so I had to perform a hard shut down by simply turning it off. Once I turned it off and on again, the screen was black and said "boot manager missing, disc read error." Now I am flabergasted that it didn't even last 3 hours.

I called back Emachines and they said I had two options..1)send it back in for yet another hard drive replacement or 2) they can mail me the hard drive and I that I could put it in. I said I would not take the option of replacing it myself because I am not a technician and If I do something wrong they would not pay for it. I also explained to him that for it to break 3 times it appeared to me that the tower is defective. Anyone with an ounce of common sense can see that something is going on and the entire unit must be replaced. He expressed to me that they would not be able to replace the entire unit and that my only option is to resend it in to be fixed again.

I am very frustrated because I really feel that they should replace the entire unit. I need some help.

My emachine computer is not working and I havent even used the machine but 9 months.

It is the most worthless computer I have ever had. The company's tech support is useless. I invested over $400.00 for this machine and it is of no use to anyone. I don't have the money to replace it at this time as I am a single mother and can not afford it. My son is very upset that he does not have a computer to do his homework on.

they ended my chat after that. boy was i mad. ill never buy an e machines ever again. my computer is a corner piece of tin art work now that costed me $499.00

I bought a eMachine and was very happy with it at first, I wanted to upgrade to 2 GB of ram and ordered the chips. I recieved the chips and they worked for a short time. Then one day got the "blue screen of death" and it wouldn't work anymore. I called the company and they said to send it to them for repair. It came back and I booted it up and had the very same blue screen. I talked with them again, and sent it back, mind you this is costing me for shipping each time. I got it back and believe it or not it didn't work AGAIN. I called and was not very polite, they put a technician on and he asked if there were any modification to the unit. I told him about the 1GB upgrade from them and he instructed me to remove the chip and try again. I did and IT WORKED PERFECTLY. I was so upset about how all of this worked out and the money I had spent on all of the "So Called" repairs. I will never buy another eMachine or accessories. And I will let everyone know that about to buy one too. I have already let a few people know while I have been shopping and see them looking at the eMachine. DON'T buy one...

I called for support. They told me I had to pay first 129.00 then they would help me with my computer but they were not able to help so they recomented that I take it somewhere else.

My computer is not showing the words correctly, everything is fuzzy. I suppose to had some sort of security system on here...comes to find out I had been had a virus. I noticed that some sites and configurements had alreadt been used. Some of my games had already high scores on them, and this is a computer that I'd gotten out of the box. I spent right at $400.00 for it! I had to take it to the shop and get a virus out of it that had been there for a while!

I purchased a desktop Emachine in March. I was awakened by my smoke alarms at 2:00am. The computer's power supply burned up nearly causing a fire. I sent it back to Emachine for repair. A few days later my wife received a call from their customer service Rep. She stated to my wife a liquid was spilled on the computer causing the power supply to blow and they need $200.00 to repair it.

This computer sat on top of a desk in a room where we dont allow food or drinks. It is not possable to have spilled anything on it. It is just my wife and I living in the home. Also the junk wasn't even turned on when it burned up.

I then contacted customer service myselfe. I was told there was a brown substance inside the junk. I explained to her there was no brown [substance] on or in it when I sent it and it's not possable any liquid was spilled on it and

I also told her I did some looking around on the internet and they seem to have an on going problem with there power supplys and asked if this was how they handle all power supply problems, just dump liquid in it and make their customers pay to fix it. I'm shure you know this didn't help. I asked her why would I spend another $200.00 to fix a product that the Manufacturer doesnt stand behind. Cost $40.00 to send back. And I spent $500.00 for a paperweight.

I asked for customer support for my Adobe Reader and they said I would need to register the computer. I did this 2 times with a fax and they say they did not receive it.. When I ask for a phone number to verify the fax has been sent they say that I need to wait 24 hrs after the fax to process the form. I have done this 2 times and keep coming up with the same answer...over and over again.

I think you show no customer support at all. I have never been charged for customer support by anyone before!

I have an eMachines W3107, and it got viruses. I reloaded the machine with the restoration CD and the chip set, and the network drivers are not on the CD. I asked for a new restoration CD, and eMachines told me I am out of warranty and there was nothing they could do. I downloaded the drivers from their website, and these do not work either.

I was told I couldn't get a recovery disk to restore my eMachine, model # W3080 / SIDN cm33c20009198 ( I love my eMachine, no trouble until now! ) because I bought it in 2003. I was willing to buy it even though it comes with eMachine! It is illegal to sell a product that you can't service! No help! 600.00 plus dollars gone!

My computer was purchased at Walmart. After 1 month, it failed to work. Walmart gives 15 days for return/refund. I contacted tech support for the computer because it's still under warranty and the tech support is in India. I cannot understand them. The box the computer came in said "100% North American Tech Support." What a lie. The people on the phone are polite, but with the way they speak, it is hard to decipher what they were saying. I am really annoyed and felt like I was cheated.

I opened the case to install a wireless card and guess what? No expansion slots. I went back to Wal-Mart the next day. eMachine, never again!

I purchased a computer from eMachine on March 3, 2009. The machine powered off and would not turn back on. I tried everything. I contacted eMachine, and they would not assist, stating that the computer was out of warranty because it left their shipping facility on April 2008. I explained to them that I just purchased it 3 months ago. They told me to fax the proof of purchase, and they would update.

I have several faxes already to the number provided by Support. No response and no help. Now, I have a computer that no longer powers on. it was on surge protection. No outages. it was powered off normal. Next day, it would not power on. No lights. Nothing. I want to know what must be done to get them to fix this issue. I have tried talking to several people, but no one will help. I have proof of purchase. I don't know what to do. Please advise.

I purchased an eMachine desktop computer about April, 18, 2007, paid cash in Wal-Mart. I hooked up computer that day and computer had no power surge. Immediately, I contacted tech support. They could not walk us through problem and promised a return call from a contractor they contract with in 48 hours. That call never happened.

I called again. The tech support attempted to assist me to no avail. I was asked to leave the computer on overnight to wait for power surge. I called back again. I spoke with supervisor who promised to process a Paid-Return slip for a replacement. That never happened. I had an emergency and went out of town for three days, returned home and no Paid-Return slip.

I returned the computer to Wal-Mart and was told expiration for returning computer had expired. Finally, I received a slip to return the computer and Gateway sent me a refurbished unit filled with viruses not a new replacement. Outraged, supervisor offer to fix the refurbished unit and told me they never replace new computers, always a refurbish. Also, I told to check warranty online. There was no warranty in the box and I was told after the fact.

Also, Microsoft Product Key info was not in the box - no paperwork in the box. To this date, I'm still having problems with the computer and eMachines refuse to help me because one year warranty expired. Before expiration of warranty, they refused to assist me with ongoing problems with this refurbished unit that I have. I was robbed. There should be a law to protect consumers from this kind of fraud, please help me. Thank you.

Still nothing has changed with the computer. I called microsoft windows they told me they can not do anything for and contact my cable company. I called by cable company they told be to call the company which is emachines. Emachines said they can't do anything for me. I wpould like to know why BBB have not look into this. I want my money back and the warrently I paid in walmart for.

Purchased an E Machine computer on 4/4/09 operating system seem to have a problem coming up. Computer is brand new does not have a serial number and I can not get any help from the people I brought it from who is G & C Enterprises, nor can I get any help from E Machine computers customer service.

ok i asked for a supervisor he said i could not talk to him and i said okay is there a manager hew says no so i said ok may i have your corporate phone number he said no and left the chat!!! i think he needs displinary action taken and i think i need my computer fixed free or like a $100.00 check

I got the computer back and packed it for our move and didn't manage to unpack it and turn it on for four months after the last repair. Well nothing worked. Unfortunetly, my extended warranty expired during my move and I didn't know it. Sow now I have a huge paper weight that no one will touch. EMachines is selling substandard equipment and refusing to acknowledge they are lemons. DO NOT BUY THIER PRODUCTS.

Bought an emachine from Walmart just lasted a month then I herd a loud pop then a sizzling sound from inside that was it, now I get the pleasure of paying the shipping to send it back to emachine so they can fix it..just wanting to let everyone know .......not.....to buy these junk things.........and as for Walmart lets just say they will not help you if it is past 15 days...I will not be going back there either....

Bought an Emachine computer on 3/11/09 the hard drive stopped working, would not even start up on 4/24/09. called the Mod and told her about this I know I was asking a favor and store policy is computers have only a 15 day retern policy but I also know how retail works since I was a vendor and now a dept. manager at a big box myself, anyway she told me to bring it in and she would take care of it for me. I get there wait around for them to call an mod up front all together around 20 minuets or so, just to be told the dam policy...after driving in wasting gas that realy sucks..anyway Myself and my 200.00 a week for groceries will be driving an extra mile down the road to foodland from now on boycotting Walmart!

I purchased a T6420 Emachine from Best Buy in 2007. 2 weeks after 1 year warranty expired mother board goes out. I called to check if Emachines would replace motherboard and they did only because it was 2 weeks after warranty. As of 4/13/09 motherboard went out again. This time i will have to purchase one.

I have a dinosaur gateway i purchased when they were a hot item and it still works like a charm.

If anyone knows how to get a free motherboard or a lawsuit going on this I'm in. All i want is a mother board that will last.

Asked if there was a service center we could take it to... No, need to send it in to them and any data that was not saved, would be lost...said they were not responsible for data lost, as the costumer is responsible for saving their own data. We understand that concept, but this POS has only been in service for 2 months. Now, we need to take to a technician to try to see if we can save any data before we send in for repair.

If we are undable to save our Data, it will take approximately 80 hours of re-input of any maintenance data that was lost. The phrase 'You get what you paid for' is true for this product. Please post this incidence, so other consumers do not buy this product or any other Emachine product, as from what I have read of other reviews, the Emachines should not be in business.

I purchased a E Machine from Best Buy On Friday 11.28.09. 3 Weeks later my machine crashed (black screen)I tried to return the Emachine to best buy. but i was over the 14 day return policy. I called the service number i found on thier website on 01.17.09 and spoke to Archana (in India) B#GWSI069. I spent 2 hours on the phone with her trying to to fix the problem with no avail. She said wait 10 day and she would she a recovery CD.The Cd came and i tried it and that didnt work. I called back the service number to tell them that it didnt work.

I spoke to Deepv B#GWSI059 (in India)on 01.28.09 we tried fixing it over the phone spent another 1 hr and 1/2.Her solution was wait 10 for her to send a nother recovery cd. I did tell her if it didnt work the first time it wont work... so i waited another 10 days.When it came i tried it and it didnt work.(Duh!!)I return to Best Buy to try and return the defective machine but they didnt want to exchange it or return my money. The tried to fix it. That took almost a month, when i got it back it didnt work either...

So i called again and spoke to Venky (in India)on 02.21.09 B#GWSI271 and he said he doesnt know what is wrong and to call back. So i called back on 02.23.09, i spoke to Rangay (in India) B#DWFI101 and he said to call back 3 days later to the Level 2 Department.... All this time is going by on my warranty. I believe this is their way of stalling. After all of this running around i called Level 2 department and spoke to and American named Partick and his solution was to to mail them the machine at my expense to be fixed. In my frustration i wrote a complaint to the BBB. and they called in the complaint and a Customer Rep called a week later and said all she can tell me to do is to send the machien in for repair at my expense... I havent sent the machine off to them because i dont have the money to do it.

I dont have use of a computer. This si a big inconvience, cant check my business emails. Paying Bills manually, now i have to buy stamps to send my mail out.An expence i didnt before. As well as i have AT&T billing me for interent service which i dont have because i have no computer.

I purchased an Emachines computer from Wal-Mart of Laurel, MS, on July 31, 2007. I purchased an extended warranty at that time. I have called the warranty service line for help about seven times and although they were trying to be helpful, the problem is still there. I spend a lot of money at this store and I do not understand why my computer cannot be replaced. My internet and Microsoft products have been tested and are working fine. I think after paying for a warranty, someone should come fix my computer or it should be replaced. I spend at least $1,000.00 monthly at Wal-Mart. It may not sound like much to everyone, but it is a lot to someone whose husband is disabled and trying to raise a child.

Due to this computer problem, I have been unable to turn in my online college assignments, therefore resulting in a failed grade. If you do not fix or replace this computer, I will have no choice but to take legal action. The Better Business Bureau and a good lawyer is just a phone call away.

I purchased a emachine in Nov of 2008 my local Walmart in Jan 2009 the keyboard died would only show every other letter typed. in feb of 2009 the computer went down, never to come back up On the phone for 6 hours with cable company, microsoft, emachine, than back to cable company. no results. i had thatr machine less than 80 days and now all i have is a piece of garbage. Sent in a request for help at emachine. no response, still waiting two weeks later. found out too late that this machine is garbage. lost $321 and got nothing for it

The damage! emachine stole $321 dollars from me and i want my money back.

My husband bought this computer for me in Oct. 2008. It was very slow and would frequently lock on me. I called Best Buy and they said I should contact the Emachines company. Twice I emailed them and twice I called and spoke to people in Southern India. Finally I asked for a number to call in the US. Called 866 which was a recording saying I would have to pay for technical support. The computer is still under warranty.

Why can't our government protect us from such ripp offs. We pay enough taxes. Why are the majority of calls to American Companies answered by people in India and the Phillipines? Why purchase an American product when they do not hire americans who understand our cultural mores and needs? I could not find a contact number for Gateway which is sub of Emachines.

I tried to find a number for ACER Repair center in Texas who,I am told,is the place where Emachines are repaired. I read so many negative reports about this center that I am hesitant to send it there. What is happening to our Country? What can we do as a group to improve services other than boycot the industries involved.

Have to purchase another computer.

I purchased emachines lapeop model #ms2257 on Feb 5th 2009. I receive via Fedex on Feb 10th 2009. On Feb 12th the LCD display stopped working. I worked fine the morning of the 12th and that night when started again the monitor stopped working.

I have few of the e-machines, hp and clone computers. When the e-machines started to fail I fixed them new hard drives and I had to buy Microsoft cds to install the operating system, I tried to purchase the replacement cd from e-machines back then but all I got then was a spin around. This happened about 3 years ago.

I just got off chat with anoobcw, or something like that, from e-machines and was told because they are 2004 computers to have a nice day that was exactly the phrase, have a nice day. The fact of the matter is I tried to resolve nearly 3 years ago but did not have the time. The economy has slowed down so I have time to take another run at e-machines to resolve this old issue so I tried today.

Now it seems that Microsoft Corp would have made it mandatory that e-machines have the available cds for the customer to purchase at reasonable prices like HP does but the person I dealt with anoob would not help. By the way I stopped purchasing the e-machines for two reasons, one they fail, two when you try to resolve something it gets nowhere. I do not know if Consumer Affairs knows about this but e-machines has a written policy, if you email them and it is not resolved in 7 days it is dropped, what the heck is up with that you would think they are a better company than that.

I do not remember what it cost to repair the e-machines computers but I do remember how unhappy I am with them as a overall company.

I received my computer as a gift four years ago and I never had one problem with it. Works like a charm and I just love my computer.

I tried to do an os restore on an emachines t3406 and come to find out that the disc (CD not DVD) did not contain any of the original software (like ms works etc.) but also was missing even the drivers for the emachines hardware (like dvd/cd drive). Do they really think that saving 20 cents on media for a $400 pc is going to make a difference for them financially? And then they want $130 an hour (well 90 min actually) to give advice over the phone (to people that dont speak english clearly enough to understand) if it is out of warranty. My opinion, this company should not be allowed to do business in the US. I will do anything in my power to warn others not to buy this junk. Kudos to you guys for trying to make a difference.

$$$ down the drain.

Purchased Emachine premium notebook from best buy in 2005. Within waranty they replaced defective hinges on case which was a widely known issue with Emachines and the computer world. then less then a year later, the replaced case developed the very same issue. Finally the replacement is ready to break and acer the current owner of gateway/emachine is claiming it is out of waranty (which it cleary is) and refuses to address the lemon, selling known defective merchandise issue.

a three year old 1800 is renderd useless to me by a company that knowingly used defective parts, not one but twice on the same sale. i would like the issue resolved with an improved case or a laptop of equal value. These cracks hae been well covered in forums on the net for years

I bought a emachines laptop and it is overheating and turning off by its self. Resulting in thousands of dollards in programming and hours of research lost. I researched this issue to see if I can fix it and I understand there is a active class action underway. Id like to be apart of this suit due to emachines selling me a faulty product.

Lost information, Projects not delivered on time and resulted in thousands of dollars lost, not to mention all my countless hours of research.

I purchased a new E-Machine Desktop model from Super Walmart in Marion IL for my wife for Christmas. We put it together Christmas Day and started it up. We use Verizon for our web service. The computer would not recognize the service. We contacted E-Machine customer service. Their protocol is to punch in the serial number before you get to speak to someone. Every time we punched in the serial number it would say that this machine's warranty has expired and would disconnect. We had our local Verizon group assist us and they recieved the same results. We finally got to speak to a live person at E-Machine and they were rude and unconcerned. We will be returning the E-Machine tonight.

Will not load pages and will stop responding in the middle of anything we try to do error message saying not enough memory and the fan nois is way to loud

I don't have another 550.00 dollars to buy another one and emachine support tells me that that's not their problem but it is their brand and they should replace or fix this product. Can we start a class action law suit against Emachine so our PC can be fixed??

I now have eight defective Emachines. All with the same problems. Bad power supplies & bad mother board.

The computers are not worth repairing.

I bought this e machine computer from wal mark about 4 months ago from day 1 i have had nothing but trouble with the computer and i have called e machine several times about the problem and they refuse to do anything about this matter. Now the hard drive is gone complete out. Every time i try to boot this computer up it keeps saying that no hard disk fount. and even thought that the computer is still under warranty they wound me to pay for a new hard drive.

I bought this e machine computer from wal mark about 4 months ago from day 1 i have had nothing but trouble with the computer and i have called e machine several times about the problem and they refuse to do anything about this matter. Now the hard drive is gone complete out. Every time i try to boot this computer up it keeps saying that no hard disk fount. and even thought that the computer is still under warranty they wound me to pay for a new hard drive.

Now I get Compaq and Toshiba computers so far so good

Never buy emachine again

I got an eMachine T3410 for Chrismas and the Power Supply went out ! Too late for the warrenty.

on 09/12/08 I purchased and emachines model W3653, Desktop Computer. I purchased this item from Wal-Mart which has a 14 day return policy. After one month the monitor died. No power. Icalled customer support and they helped me to reset the monitor which worked fine after resetting. The next day it shut down again and I spoke to another tech. after trying to reset the monitor, which would not reset. Tech. James. We spent over one hr trouble shooting and the monitor still would not reset. James gave me an RMA. I sent the monitor thru Fedex cost #35.00 one way.

I recieved the monitor back two weeks later plugged it in and it started just fine. Two hrs later it shut down again. Going back and forth between emachines they are saying that they repair it on their cover sheet but when I call c/s they said no problems were found and no repairs were done. Unfortunately I did not make a copy of the cover letter, a bad mistake on my part. Now they are saying that since it is still under warranty to ship it back and Shipping is free. However, when I called c/s they are saying that I have to send it back at my expense and they will only pay for shipping back. within 7 to 10 days if they have the parts to repair it.

I refuse to pay to send it back a second time and have emachines send me back the monitor saying that nothing is wrong with it again. I called a hotline as I suffer from clinical depression and anxiety due to being disabled from work and my physical disposition is in operable. Vocational rehab suggested that I go back to college, which I am doing under the ABIT program ( Applied Business and Information Technology B of Science degree. All tests and lessons are done online. I've had to borrow my neighbors computer and or monitor to complete my semester. My neighbors monitor works fine on said computer. I have since purchased a old compaq laptop which I am now using to send this to you. I live in the State of Hawaii and am wondering if Hawaii is a State with exceptions to the warranty which states a formal arbitration through the NAF National Arbitration Forum. If I win I will be reimbursed by Said Company. There is a statement which says "Some States or jurisdictions do not allow the exclusions or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This limited Warranty gives you specific legal rights and you may have other rights which vary from state to state or jurisdiction to jurisdiction. Any advice would be greatly appreciated.

my keyboard, started leaving letters out, and skipping.

causing me to misspell all my email, and not getting it to the party I was sending it to.

I bought emachine in August of 08 and 3mths later it broke so I contacted emachine. they sent me a new power supply. it lasted a week. I contacted them again they ask me to ship it to them at my expense and I explained I am in a wheelchair on disability unfortunetly I still had to pay. It was returned to me unrepaired with a letter stating it had roaches and if I cleaned it out & sent it back it would be repaired. So my husband took it apart cleaned it thorougly & we sent it back at our expense again. My husband is also disabled.

I contacted them again today to see if it is getting repaired. I was then told it was sent back unrepaired and the reason it did not have documents that it was PROFESSIONALLY cleaned. Now when I talked to them before I was NOT informed it had to be professionally clean. I am so mad.

The damage it done to me is not only are we out the total of 50 bucks shipping but also the 600 bucks for the computer. Computers are my only means of enjoyment and my lifeline to the outside world. I am emotionally and financeally drained from all this.

bought a emachine 9-19-08 will not come on , went to emachines and gateway support , they blame it on me , gave me online addresses that dont exist, want me to send it too there company at my expence too fix it, gave me one hassle after another, i retired from general motors , gm is responsible for the quality of there product and held responsible by law too fix it as long as its under warrenty, why arent gateway responsible by law for the quality of there product, cant get a phone number of upper managment too talk too, cant get nothing,

turn pc on turn monitor on in little square in monitor says no signal , monitor is good , everthing is pluged in , junk will not come on, got a lot of run around false webaddresses, got nothing from there support,only been used about two hours in two months , bought a two year extended warrenty,

I bought an emachines computer, model T5274a, and from the beginning experienced difficulties in getting it to boot up consistently. After hours of conversation with their tech support I wound up having to send the machine back to them at my own expense to have some of the hardware replaced. After starting the repaired machine up, automatic updates from Windows VISTA were applied. The machine attempted to restart itself, but once again would not come back up.

I had a conversation with tech support once again and they told me the problem was caused by Windows VISTA update KB958644, whose purpose is to prevent a hacker from taking over my computer. I had to restore the system and bypass the update leaving my system vulnerable to such a threat. I checked with a friend who has an HP computer running under Windows VISTA and he did not have any problems with that update. I contacted e-machines tech support about this problem and they told me Please be guided that eMachines does not support the changing of Operating System.

I had been an IT professional for forty-one years before retiring in 2007. As long as I had been in the business I had never ever heard of any hardware's functionality being statically restricted to a particular version of software. Software is without value if it cannot be modified or enhanced. I had loaded software and other critical files to the original computer, much of which was lost when I had to send the machine back to e-machines.

Purchase an Emachine computer inn June of this year 2008, which is made by Gateway. Started having serious problems with it immediately ( within the first weeks) it would freeze up or totally shut down. I started contacting Gateway immediately and they have been of little help. They have me jumping thru hoops and trying different things and nothing works. They told me to put in the system restore disc which i did not have and had to order for an additional cost. I recieved the disc and tried rto ren it and the door that covers the cd-rom drive broke off. Once i was able to run restore disc it did nothing to resolve the issues and got the blue screen errors that told me it totally shut down to prevent computer damage.

After many times on the phone with Gateway tech support i finally got authorization to send the computer in ( at my expense)i did that. Gateway apparantly replaced the hard drive and motherboard and sent it back to me.I just recieved it back 4 on Nov 13, 2008. I set the computer up and turned it on and immediately got the warning that the cpu settings had not been saved to the Bios and i spent two hours on phone with Gateway over this and they told me i would have to send it back in.

I am still trying to resolve this problem with Gateway. I purchased a brand new product and do not expect to have all these issues. I am also disabled and on a fixed income , so it is not easy to repackage and the expense of sending it back to them at $30.00 a pop. Which is not that much money but when you are on a fixed income a bill does not get paid. And the situation is not even close to being resolved. Gateway told me yesterday to leave computer off line for a week and see what happens.What good is a computer i cannot use.

computer died. was out of warranty, took to friend who fixes computers. motherboard was bad. when board was exchanged we noticed on label of computer processor was a amd 3800+ which is what was in it but the label plainly said computer was a 2.4 gh processor, but the 3800+ is just a 2.0 gh processor. That in my book is just plain false advertisement. A big fat lie. the model# of the computer is T6536. you can go to emachine website and sure enough it states 2.4gh.

I feel bad for other customers who were decieved into thinking they were getting something they didnt, overcharged hard earned money.

I called eMachine about a problem I was having with my Internet Connection.They said they couldn't help me because my warranty was expired, but that should haven't been a reason not to help a customer. The individual that I spoke to tried to refer me to a center where I had to pay just to get my question answered. Then the next day, I went to turn my computer on but, it didn't come on, which was mighty strange.

My computer does not work and it was in good standing condition.

I bought an Emachine T3092 from Circuit City which cost me $1200+ with the extended warranty. I am A+ certified, so I open the case and what do I find? Battery acid eating away at the traces on the motherboard because the capacitors ruptured! This could have caused an explosion or fire. If you are interested in joining me in filing a Class-Action Lawsuit against Emachine for knowingly selling dangerous material to customers I WOULD like an attourney to contact me by email please.

Item was not replaced and does not work anymore. Damage to all parts of the computer caused by defective motherboard and capacitors which were sold by Emachine.

Our emachine had issues right from the start. When we would try to use the USB port, the computer would start looping. The computer starting having trouble staying on and computer programs began to crash. Two months after we bought the computer it completely crashed with the motherboard being ruined. We called customer service and the woman told us to send the computer back and they would replace our computer completely.

I called a month later to find out where the computer is. THey stated the motherboard is on back order, they could not tell me when they would replace the motherboard and if i wanted to call that number there was an hour hold on the phone. I called and nobody ever answered the phone. Numerous email support inquires have gone unanswered. I was promised a new computer as this machine was looked at by our local computer repair man and he stated it was much more than the motherboard. He said EVERY single componant on this machine failed! eMachines told me basically they will put in a new motherboard on their own time table, Ill get it when I get it and if its not working still then its my problem.

Again, before we sent the machine back the customer rep told us very nicely we would have an immediate replaced emachine. Now we are getting the run around and they are horrid to deal with.

I am in graduate school struggling to get by on a five year old computer. The stress is enormous and the lying to me has resulted in me looking for a new computer which will result in loss of the money i spent on this horrid emachine.

I have purchased four (4) emachines computers, all from Wal-Mart, and I work them hard in my own business. Each is silghtly different as I began purchasing one a year in 2003.

These have worked great.

Only problems:

One monitor went fuzzy after three years. Anyone who understands computers, knows that three years is about all you can expect.

Lightning strike blew out Network card two times on two different computers (was able to install replacements). To avoid this I now unplug the power and network cables during thunder storms. Problem solved.

For this price, you can't expect hand holding on-site service. That runs over $100 per hour.

I called and told them that there was something wrong with my computer. I bought the computer from Wal Mart in March. Wal Mart told me I would have a year contract and that everything would be free. E machines told me that I would have to pay shipping, to send the whole tower. After I was told differently.

I'm not happy with E Machines at all. I will NEVER buy anything from E Machines again. I will probably just buy a new tower. Because I can't wait all that time for a new computer tower to get here.

ok i purcased this computer from curcuit city here in anderson South Cariolina in 6-20 of 2007, I used the machine just over a year and all of a sudden it started beeping and made a crash sound, then it shut down, After I opened up the side of the tower I found pieces of plastic laying in the bottom of the tower and further investigation showed that those pieces of plastic had came from the fan mounting bracket that covers an aluminum cooling block, The cooling block was packed full of greasy substance and covered with dust, Now of the normal of an average person can and does clean the inside of the tower with compressed air of a slight vacum to pull dust away from crevases and such,

Now NO AVERAGE person is ever required to remove an entire fan assembly which is in such a difficult place to even fit fingers into to remove the screws so that part of that particular machine was never meant by the manufacturer to be taken apart because if one had done so would lose everything that the fan and mounts holds in place, ok now that said after i found the broken fan mounts holding in the aluminum cooling block in place to be broken and falling apart,

Remind you I could not stand the tower up after this because it just kept breaking apart like bakelite material and was very crispy and this was caused by very extreme heat comoming from below the fan in the cooling block and it literealy baked the entire fan bracket and mounts and melted them to the point they were falling right off the side of the tower where they were originally mounted, I started to make and attempt to piece the fan mounts back together but they just kept crumbling from the exessive heat involved from the cooling block being over heated from some kind of gooy grease type stuff and clogging it up Also note that trying to start the machine it starts beeping about 6-8 times and shuts down,

I called curcuit city and they in turn refered me to the Emachine tech people who simply blew me off saying that was a warranty issue and I told him Ill take action because it is in fact a manufacturing issue and emachines must have been very aware of this problem soon after that model came out and thus I am writing you to see what you and your peoople think about this, It was all caused from an overheated aluminum block that no man could get out to clean and even if they could they would never get it put back together because of the small parts involved, Therefore it a manufacturer issue and should be dealt with, That machine cost me almost 600 dollars and im on a fixed income retired with pysical hanicaps,

I bought an eMachine T2742 in May 2004. On Oct.13, 2008, my computer would not turn off....it would shut down, but the tower would not turn off. The next day, Oct. 14, 2008 my computer would not turn on at all...nothing! I took it in to the computer repair shop and low and behold, my power supply had surged and knocked out my motherboard and my processor. My computer tech told me that this had been an ongoing problem with eMachines. the power supply boxes blast the motherboard and processor. eMachines knows about the problem and pass blame to their power supply box supplier.

But nobody fixes the problem. My computer was just over 4 years old and I never had a second of trouble and then Kablooey! Everything is gone! Luckily my harddrive was not affected and my tech is retrieving my information now. If eMachines knows about the problem, why don't they do something about it instead of letting people figure it out when their computer dies in front of their eyes!

My computer has been in the repair shop all week and I have been using family computers to check email and do my online banking, bill paying, etc. I ordered a new Dell computer online today and it should be here by the end of October, but until then, we are struggling in Windows 98 just for email and other household business. My son uses our computer for his school work and projects. now we have to go to a better computer so he can do his assignments!

It will be two years two years in a couple of months since I switched from Dell and bought an Emachine model T5212 package deal. In less than one year every single component failed, except for the speakers and had to be replace. The monitor, the main computer, the letters rubbed off the key board, all these things were replaced under warranty, except for the mouse that I sent an email about it before the warranty ran out, and never got a response. Then just after the warranty expired, the second monitor developed glitch's in it, so I am back to using my old dell mouse and monitor. The system was a complete lemon for me, far worse than the previous dell I had. Not to mention fighting with the on line service from your company and Best Buy over getting my free Vista Upgrade, since I purchased the new system just shy of the vista release.

I do not have any physical or economic issues concerning this product. It did cause me some grief when it started having problems with it while I was in technical College and needed it for home work and projects. Since then I have become disabled, and will be on SSDI soon, I need a dependable computer system that is reliable, since I depend a lot on it for my special needs. I just wanted to get this off my chest, I don't expect to get a solution to this problem or even a response from past experiences. I would like to get a lap top computer once I save up the money, it will be a long time with my income level now. I would have bought an emachines lap top, but will all the failures within a year for the desk top system. With all the problems I have had, I could not recommend to anyone buying your products.

at the factory emachines installed windows etc on the 10% restore space and not the other 90% space where it goes, we had to use the 10% space up before we ran out of space and took it to a shop where i got in writting the computer was defective. emachines did nothing. and wal-mart said they had a 15 day policy.

No more eMachine PCs for my family. First I bought an eMachine for my daughter while she was in high-school. The price was good and it worked well for a while, at least until the power supply went dead about 2 years later. I fix my own PCs so replacing the power supply was easy. It continued to work for just a little while longer. Meanwhile I bought 2 additional eMachine PCs, one for my husband and one for my father. They are now also causing problem, 2 years after purchase when the warranty has already expired. The power supply just went on one and is about to go on the other one. I just replaced the power supply on one but I think that the motherboard is gone too.

Bought emachine 2 years ago, now it wont' keep the monitor running. I don't know what is wrong with it, but after reading all of this, I don't want to put any money into it. How is a person supposed to know what computer is the most reliable without paying a fortune for it?

Now I cannot access all of my information for work, school, church or home - and MY PICTURES! (We did backup the pics, but still, what a pain!)

Well i got a E Macheine 2 years ago. it was totaly fine until one morning i went to go turn it on, and it worked fine. but when i went to go plug in my ipod, the computer froze. so i rebooted it and tryed agian sure enough, it did the same thing. i think the USB ports Driver got deleted. so i went to there website and downloaded it. didnt work. i will never get an emachine ever again.

I bought an E Machine 11-30-07 from Best Buy in NM. After 3 months, it was failing to boot. I contacted Best Buy about it, took it in, and had it shipped out to have the power source replaced. Two months later, it started making a clicking sound so I took it back again. After I was supposed to get it back, I find out that the manufacturer didn't fix it because of them claiming that it was infested with roaches and that most of the screws were missing from the MB. Now, I don't know much about computers much less about going inside the unit to fix a problem. Furious, I go to Best Buy about the problems claimed and after being persistent, I convince a store employee to take the unit outside and open up the unit. There are no signs of a roach infestation or screws in the MB missing so they send it back to the manufacturer again. Because of all the hassle/time spent traveling by city bus, I get a new unit after it is fixed 3 times.

Because I do not have a vehicle, I had to take this unit to Best Buy (where I bought it) 4-5 times. I did pay for some extended coverage beyond the warranty so I didn't have to pay anything. I am worried though about what is going to happen when the warranty runs out in Nov. 2008. When the time comes to buy a new computer, I am not going to buy an E Machine ever again nor will I recommend that anyone else buy one. Every time I turn the unit on, I am afraid of something going wrong again. This experience has left me 'gun shy'. If this needs repair after the warranty expires, I may not spend the money to have it fixed because I am wary about throwing good money after bad and because I am on SSI.

I bought an emachine T6520 2 years ago, it is now a paper weight. It just quit working. I did regular maintanence, ie..using canned air to clean it out, extra fans to keep it cool and it still fried the processor. It just quit working, I replaced the power supply, the hard drive and the memory, to no avail. The processor is fried and the motherboad along with it. Computers should last longer than 2 years.

I spent a minimum of $200 to try to fix it. I do bird watching and all of my bird fact sheets were on the hard drive and all of my pictures. I take a lot of pictures of my birds and nature. I also have all of my holiday pictures from the past year on the hard drive. I can probably get the hard drive cleaned off, but why should I have to go through the expense and time if the emachines were made to last. I have an original home computer(the flat desk model)from 10 years ago and it still works. I have a friend that had the same problem with her emachine and I also have my sons emachine that just quit on him too.

I just wanted to say I bought my Emachine Feb/08. Love it. The screen is 21". But the sound has gone out. Now I'm told to send it to Texas for repair or replacement. I'm on a fixed income. I feel its unfair that I should have to pay to have it shipped out. I truly feel if its still under warranty [their] customers should not have to add one more penny to send it out. Am I valid?

I have purchased (2) different eMachine computers. On both computers, the motherboard quit working. One just over one year the second lasted two years.

The repair shop told me they could not get parts for this machine. Cost me $40. 00 to check out and another $35.00 to back up my files. You can find motherboards on the internet but they cost more than the machine is worth. Did not bother having the second machine checked out.

My restore CD for my emachine will not work, I went to the store that I purchased it from (Tiger Direct) and they informed me that to contact emachinge directly. After three days, and 3 hours of being on hold, I have been unable to order/buy a new restore CD for my computer.

I have traveled to the store and spent several hours of my work time trying to resolve this issue as my computer is needed for my job. I had to purchase a laptop until I can resolve this matter.

Contacted EMachines and was told that I could re-install the entire operating system which might repair the problem. While attempting to get a little more assistance, the tech represenative hung up. I am done buying emachines, and Microsoft is as sorry as emachines for lack of support of a program that they manufacture. Bet I wont have another Windows product either! Mac, or back to paper!

I repair PC's for extra money as Im retired/disabled. I have repaired at least 10 e machines. 9 out of 10 had bad PSU, 6 out of the 9 bad PSU's took out the Mother Board and 3 of the 6 where the PSU took out the Mother Board it also took out the Hard drive.

I have one sitting in front of me right now that is going to require a complete rebuild Psu, MB,and because the newer MB's are cheaper Ill be replacing the CPU and Ram to. And because the newer MB's have only 1 eide cable slots Ill also be replacing the eide_HD with a sata_HD. And this is pretty typical of e machine.

Around 400 dollars it will be almost a new machine when I get done. And that is if I buy cheaper part's.

bought a e machine had to take it back after 10 days kept freezing up on me exchanged it the new one started doing the same i called tech support was told that i only have 1 gb and for the vista program to opperate correctly i need to have 2 or 4 gb i dont know why a company can sell a product that dont have enough memory to run properly i think companys should tell comsumers that they will ha ve to invest in the computer to run propertly

No power to motherboard. Replaced the power supply and still not getting any response. Didn't get any fans to turn on. Not the first time i heard of this with Emachines. Never again will i purchase a Emachine.

My (cheap) husband bought me this emachine to keep me away from his computer. When this stupid thing revs up, we can hardly hear our tv in the other room. I can not hear audio on the computer when it revs, even with the volume maxed. I took the stupid thing back to Best Buy where a kid listened to it and said it wasn't loud to him (he could tell in that place with all the background noise?).

I sent it to the repair center for emachines, I think somewhere in CO, and it was returned repaired. HA! It sounds like a jet engine and it's as slow as Christmas. It does, however, the task for which it was purchased. It keeps me off my husband's computer, but not off his back!! Never, Never, Never recommend this stupd thing to anybody.

They give you advice that isn't always in your best interest. When I asked for help about system recovery they recommended I purchase 2$ per minute consultation time to sort out problems with THEIR product. They also suggested I purchase a set of recovery disks. I later found out through my own research that I don't need recovery disks and that it would have taken them 1 minute to point me in the right direction. Why would I need a 30 minute block of time for 60$ when they could have easily answered my question. I find their reply somewhat dishonest and misleading. That is not a good business model for happy customers. I will spread the news.

could have resulted in 25$ to 60$ of expense for me and zero expense for them. (cause they still spend the time to reply with their attempt to purchase product support)

I purchased two E Machines for my teenage boys 11/2006, I've had alot of trouble with them but recently one of the computers after 15 minutes just shuts off.

I have an Emachine T5026 that I got about 2 years ago. From the time I plugged it in I was getting the blue screen of death at least once a week. I tried the customer service and the fixes they gave me did not work. Now all get when it is started is the blue screen and it will not even start in safe mode.

I contacted customer service again and the asked for the stop code on the blue screen so I powered the computer up. Go figure, now it makes wierd noise and says I have no hard drive installed. OK I didn't remove it so the Emachine gremlin must have.

I have to purchase a new computer (needed for schoolwork).

Major computer crash. I tried to use the "Rescue Disks" to no avail. They would not load the entire system back on the computer. The machine is apparently set up so nothing else will load except their disks. So, I emailed them (no phone support for emachines) and ordered a replacement set of disks. Free except for shipping and that's $20! Now they've got my money and have not shipped the disks. At first it was "5-7 business days". Now it's "7-10 business days". In the meantime I have a dead emachine computer and they simply don't care.

I purchased a computer about a year and a half ago that had a two year warranty. Recently the hard drive failed and I was informed to order a new one by customer service representative when I explained to them the problem. It was only when I received the new hard drive and connected it that I was informed that I had to also have a reboot disk, which was supposed to be included with the computer at the time of purchase. I have ordered the reboot disk and spoke to one of representatives who said that it would be 2-3 business days to receive the reboot disk.

That time expired and, as a result, I called again with my case number. I was then informed that it would be 7-10 days. When he explained to me the processes incurring that time frame, I found it understandable. Unfortunately, he also informed me that I had to return the damaged hard drive within 10 days of receiving it or your company will keep my $75 holding. There is a conflict of policy for me in the fact that I need the reboot disk (which will be here in 7-10 days) in order to recover the data that is in my damaged hard drive (that I have to return in 10 days). I was only informed that I needed a reboot disk the day I received the new hard drive.

[Their] people are basically relaying to me that they can postpone their delivery of this reboot disk, but I have to return the damaged hard drive before the ten days or I will be responsible for the loss of my 75 dollars. It was product that failed, and company did not provide the reboot disk during the purchase. It was [their] representatives that gave me information that was late coming, and your services that will take 7-10 day. How am I responsible for this? I am sure that there is another company that would appreciate my business and the business of my associates in the future.

I suppose I'm in the minority,but my luck with E-machines has been great.I purchased an E-tower 500is late in 2000,at Best Buy.(Best Buy is another story).I've upgraded the memory to 256 MB,and added a larger heat-sink and processor fan .Even after overclocking (the reason for the larger fan) I have never had any problem more serious than an occasional BSOD.I've heard the E-machines horror stories,but I spend most of my free time fixing Dell's & HP's that belong to my neighbors and friends

My original purchase price was $399.00,minus a $50.00 rebate.I've spent around $200.00 on memory and cooling upgrades;$0.00 on repairs.

The E machine destroyed two motherboards and is sitting on the floor collecting dust. I repair computers. It would be one thing if I could replace the motherboard with one simmular to the imperial board, however the software is so preprietory that it will not work. I have been reading the complaints of this post. I do not own one. The reason is that THEY ARE JUNK. I had many come through my door.

No damage to me however my clients have too buy new a computer and I tell them DONT BUY AN E MACHINE or you will regret it. I reap the benefits of getting the machine to kick around.

Bought an EMachine T5082 from Best Buy right when Vista came out. Just over a year later (of course) the monitor that came with it now has a very bad blur and everything on the monitor has a shadow to the right of it. I called E Machine to ask about the problems. I may as well have called the desert to ask for water.

They asked me for the date I purchased the machine. I read it to them straight off the receipt and the response I got was that date doesn't coincide with when we released that particular model...Say what? To make a long story short, they wanted me to fax the receipt to them, but the fax number they gave me DOES NOT WORK. This will be my first and last Emachine.

I bought 2 E-machines in Dec. 2004, in June 2006 one of them wouldn't power up anymore.... just dead! Now today in April 2008 my second e-machine just died. Just dead. No power.... nothing. I guess I'm lucky the second one lasted a littler over 3 yrs compared to what I'm reading here. Never again will I buy an e-machine. I've had a Compaq and a HP for 5 years now and never had a problem. I won't even bother calling e-machine tech support.... I know they won't help. What a pile of crap these computers are.

I bought an Emachines T6420 in March of 2006. I began having problems with the machine some 15 months later. Small problems at first that progressed in to larger ones later. Originally my video would have a blue tint to everything. It would come and go. Very annoying. Later my video problems went from a blue tint to a very white one which made it hard to read anything on the screen. I would have to go in and reset the video brightness to low every time I booted up. This continued for 4 or 5 months. Now my machine will not restart at all and has to be turned on and off 4 or 5 times manually every time to boot up. After it does boot up my video is unstable. The colors are now correct but the video is very jumpy.

Also I cannot run some applications because my CPU usage goes straight to 100% usage and lags the system. During all of this I probably called Emachines support no less than 15 to 20 times. I found out that their support people are in the Philippines. They are completely oblivious to your problem every time you call. They have very little technical expertise and obviously read from a book or pre-generated sheet of processes to try. They are not only useless from a technical help standpoint but will do irreversible damage to your machine from the processes they insist you do.

After many calls to Emachines, I was told on every single occasion to use my restore disk. I did not do so because I was leery of losing information that had taken me several years to collect. I am an entertainer who uses my computer to build websites and design graphics for my musical group as well as others. On my latest attempt to correct my problem with Emachines support I was told to write zeros to my hardrive and start from scratch. With no where left to turn I did so. They assured me this would correct my problem and were very insistent that I do this. It did not fix my problems and I have now lost all of my information.

I have since found out from a friend in the computer business that my motherboard was the problem all along. Emachines told me on many occasions there was no way it was my motherboard. I have since found out from reading many many posts on the web that Emachines motherboards are famous for going bad 15 to 18 months after purchase due to cheaply made boards, underrated power supplies and cooling problems with the case. I believe that Emachines knows and has known this is a problem and continues to sell machines with design flaws. The MS-7202 motherboard is known to fail often and early and Power supplies on almost all emachines are a near 300 watts. This is not enough power for the stock onboard hardware during graphics intensive sessions nor is it anywhere near enough to be able to handle the majority of upgrades they say are available. Also the only Power supply upgrade they offer is a 350 watt supply which will not power 95% of the graphics cards available.

Two years ago, I bought an Emachine t6216 desktop. About a year later I started having problems with it shutting down on its own and coming back on. After that I've changed my power supply like every 2 days to every week. Then my motherboard goes a little after that. So I get a new motherboard installed, and I still have the power supply blowing up every week. I'm tired of buying new and stronger supplies. Why is that happening?

I purchased an EMachine T6216 2 yrs. ago. Last month things started going wrong. First the video and network card, so I replaced them and then all of a sudden, 1 week later, the power supply and motherboard are toast. This is ridiculous, you know the product is not going to last and we are not rich people who can go out and buy another computer and they definitely do not stand behind their product. A computer should last more than 2 yrs. I have bought EMachines ever since I have had a computer and this is a first time I have had a problem. So now I am sitting here with a piece of JUNK and money down the drain because they won't do anything to fix it and then I find out that even though my computer is 2 yrs old, the motherboard is 4 yrs old and they don't make them anymore. So now what? I can't even get a replacement part for it. I think this is very wrong and I won't be buying another EMachine again.

I have sent in my computer for repairs three times in the year since I purchased it, and it still does not operate correctly. They told me to send in back in for the fourth time, and they would send me a replacement computer (not new). I called the corporate offices today to find out where the computer was, and a person named Shane was extremely rude with his tone of voice and snippy comments, questioning why it took me so long to send it back in. He would not give me his supervisor's name or the name of the person to address a complaint about him. When I asked who the president was (of the company), he glibly stated, Bush, and I could hear him snickering in the background. (That was from the second person I talked to when I called back named Steve, who I strongly suspect was the same person.)

I have spent numerous hours long distance on my dime trying to get help with this defective computer. I have had to disconnect and pack up the computer 4 times. They are sending me a replacement computer which I fully expect to be another piece of junk. It is not easy for me to bend down, disconnect, pick up and load the computer into a box with my medical condition, four separate times!

I bought my emachine 2/4/07 at bestbuy in cedar rapids Iowa. I didn't buy the extended warranty with it and I'm sorry I didn't, but I'm not sure it would even help me. About 2 months after I got it, it started running really slow and freezing up, not wanting to open up the internet. I called emachines and they informed me it was a microsoft issue so I called microsoft and they informed me it was an emachines problem. So I was just stuck not knowing what was wrong. My cable internet provider assured me my internet was fine, I even had it checked with my friend's laptop.

Here's what I finally decided to do after the last 3 months of it running even slower than usual. I had my friend look at it see if we could put xp on it so it might run right like it should but he couldnt because it wouldnt see the hard drive. So I called emachines to see if I could get a XP disk for my T5224 machine and steve at emachines told me there's no xp disk for it and xp couldn't be put on it and since my waranty was up 5 DAYS ago there was nothing he could do for me except don't load up any programs on it as that may be slowing it down. Since I wiped the hard drive and reinstalled the vista disk that came with the machine all I put on it was norton antivirus and the canon printer that came with it. That's all and it's way slow again. I am so disappointed in this company for not standing behind their PCs that I wish I could afford to sue them. As I'm not a wealthy woman, I cannot afford to buy another computer. This was it for our family and we got burned.

My husband and I purchased an emachine T3958 almost three years ago and all of a sudden it just crashed. Called Emachines and they said it sounds like the power supply. I purchased a power supply online and successfully installed it. Once installed, my computer still didn't come. As I began searching online there was so many complaints stating the power supply that emachines used in their computer was the worse and once it goes bad it kills and burns the motherboard along with it. Many computer companies online have already figured out this problem but Emachines is not doing anything about it.

Physical damage as I have no computer anymore. It is sad

I bought my eMachine 6 months ago and have had less problem with it than ANY other computer I have ever laid my hands on.

I spent 3 years working as a system administrator providing network and end-user support and I have seen some real junk. This T3522 has worked flawlessly since I got it with no hardware upgrades required and no software tweaking whatsoever. I use it daily and wouldn't hesitate to buy another or recommend it to anyone.

Contrary to the experience of the other folks, I've had excellent luck with my E-Machine computers. I've owned 6-7 of them... When I buy a new one, I give the old one to friends and family. I use their tech support as necessary, and have no complaints, except the occasional language problems with Indian techs. My wife and I add more RAM,upgrade the power supply, and modify them as necessary. Other than the occasional fan replacement, not much has been needed.

My wife and I purchased an Emachine PC about 1 year ago and we purchased the extended plan as well. Thank goodness we did because within the year it's been back twice for a defective motherboard. It was replaced at no charge to us, but I can imagine the price if we didn't have the service plan. I'll never purchase another Emachine product. I work in electronics repairing electronic equipment and I know how components can fail for no reason. But to have a new pc at the time we purchase it was one of the top ones. All together it cost up 1500 bucks including the plan. I'm very disappointed in Emachine failure to put out a better, reliable product.

Computer locks up, mouse freezes, information booklet with system is poor, to say the least. Not happy with the Vista program. Do not find the system user friendly. If my XP hard drive had not crashed twice in 13 months, I would NEVER have purchased this--and it is only three months old

Not being able to use system, not being able to get through to emachine by phone (after holding FOREVER), poor email response from them.

I purchase an Emachine computer from Walmart on October 24, 2007. It has only been 2 months and already it is having problems. It's slow, freezes, etc. Since it has been pass the 15 day return policy they won't let me return it. I don't have any money to fix it, what can i do? This is ridiculous, we paid enough for the computer, and the internet services, it shouldn't be acting up 2 months after buying it.

I am having hardware problems with my cd rom drive. I called emachine on 10-2-07 and spoke with Katie, with Nathan, and mailed mine to emachine for repairs. Emachine received. my system, and they installed the wrong cd drive; they ended up repairing/installing my dvd wrong. I received the system back, and the same problem exists. I called and spoke with supervisor Marybeth who advised me that my regirtra needed to be done. Per Corey, the regirtra applies to the Vista system only. Corey said the will ship out a container so that I can return my system again for repair on 12-22-07. This has been ongoing for 3 months, and I'm tired.

We bought an Emachine in January of 2006, everything has been great, especially since we have added memory to it and added other things to it. But recently at the end of September 2007, we experienced something we never thought would happen: the mother board fried. Took it back to Best Buy because we have an ESP with them, thank God. But they kept the computer for 3 weeks, got it back knowing that it was the motherboard that had fried. Was advised by a friend who works on computers to have them check the power supply if it occurred again, which of course 3 weeks after getting it back. It fried AGAIN! Now we took it back, they shipped it out, said it was the motherboard again, so they replaced it and then we got it back 3 additional weeks later. Just the other day--a month or so after it was fixed last--it has fried ONCE AGAIN!

We are awaiting to find out what happened this time. We are assuming it is the mother board again, but Best Buy is saying that we have to wait for it to occur a 4th time before they replace the computer. Why should I wait when I have an ESP with Best Buy? Service the computer and protect it like it should be! Build something that is reliable.

I bought an Emachine from Wal-mart and this machine is junk. The modem is really loud and it won't do anything. I don't even get to use it half the time. It is really slow and it is not my internet service as they have been here 2 times already, so it is the computer. I will never recommend it to anybody. My sister has one and my son with the same problems. I can't download anything as it makes it slower. So now I guess I will go buy a laptop like my other son has as I have to use it now anyways.

I guess I am one of the few lucky ones. My emachine lasted a little over 3 years before the power supply died and took the hard drive and mother board with it. I online chatted with support only to be told it was out of warranty and they would do nothing.

I bought an emachine unit in Dec. 2005, and it died in Jan. 2007. I was told by a repair shop it was the motherboard/power supply. When I called emachines, because it was just out of warranty they had no advice for me. One would think with so many people having the same problem they would do a recall. The model is W3107.

Emachines, you took people's money and won't stand behind your product. A new computer should last a lot more than one year.

I have a wife at home with cancer and the computer was her only livelihood. We can't buy another one right now so we borrow her daughter's. Deceit, that's what it is.

I bought an Emachine from Circuit City in the spring of '06, and now it has lost the power supply and the mother board. They won't even talk to me about it. I feel that $1,700.00 American dollars were just given away. Circuit City won't fix or repair the machine. I have been faithful to Emachine over the last 10 years and bought 3 new systems. NEVER again will Gateway get any of my money. Don't spend your money on an Emachine. They don't stand behind their products AT ALL.

Purchased E Machine model # T6410on 7/19/05. In summer of '07 I kept getting error messages. Spent 6 hours on phone with Symantec and could not successfully reload firewall. Called Emachines about system restore with the disks that were provided to be burned as back-up and was told to pay $20 for their restore disk. I thought something was fishy when they told me this. I paid and waited for several months, not wanting to do a restore because of all I'd lose. Finally I used the disk they sent and all appeared to be good, but the MSWorks is no longer to be found. I'll never go back to Best Buy and I can honestly state that I won't buy emachine products again.

No word processor after restore, paid $20 for a disk that should've been provided upon purchase, for full restores!

I purchased an Emachine tower case computer model T5082 on April 20th.

Needed a new power supply on June 5. Needed a new power supply in July. Needed a new power supply in August and at that point was returned to the factory for a new PS and motherboard. As of Oct 17, it's dead again.

i also contacted the company and all i recived was a bunch of lip service and was told the unit is 3 months out of warranty so they dont want to do any thing about it the more i tried to get any kind of help with them it seemed like i was running into a brick wall they could have cared less about the whole thing and now i see why.

My 83-year old husband started this journey in May 2006 after he waited 5 months to hear about his rebate. He received the Best Buy rebates, but the E-Machine rebates for the PC and the monitor never came.

First they said no record of rebate request; after faxing it again, they said it would be reprocessed, then they said, unable to locate rebate submission, then our records indicate a valid rebate submission and is being processed. Sorry to post that he died in January 2007 at Age 84 - never having received his E-Machine rebate. He had records of everything sent as required.

It died a sudden death.

Bought an e machine on 1/31/07 put in the upgrade disk they sent with it on 2/15/07. Lost all the e machine hardware. Called and tech support said I had to pay $20.00 for the recovery disk. It is now 4/09/07, still no disk. I was told they were on back order, then told they shipped, then told back order. Have a brand new computer that wont do anything.

I bought a emachine computer in 2004 it was fine for the first two months then i turned the computer off unpluged and the computer would not come back on. I called emachines and they mailed me a box at no cost to me and mailed my computer back fixed and working.two weeks later I had the same problem so I called in again and they sent me another box to mail in my computer to fix.and now we are having a no power at all. and now the warranty is out.

Purchased an e/Machine for over $1,000 and I have had to make continuous REPAIRS, now totaling over $1,700.

All of a sudden my emachine would not power up. No lights, no sound, nothing. The thing is dead and it's only a little over a year old.

Emachine does not answer emails, and completely ignores all inquiries.

I purchased a emachine in Feburary 2005. The very first time I turned it on and registered it, I began to have problems. My computer has been sent back and forth to the corporate office and also technical support office. My computer was brand new and I could not get them to fix it the first time. Technicians would try to help but I would end up sending it back due to just being a troubled computer. Emachine has all my notes which if read by anyone with a heart would understand I have been treated improperly.

I bought an emachine April 15, 2003 and as of August of 2006 the motherboard and power supply went bad at the same time. They told me it would cost me about $500 to have them fix it.

I bought an emachines computer, April 15, 2003 and as of August of 2006 the motherboard and power supply went bad at the same time. I called the company and they told me that it would cost me about $500.00 to have them fix it for me that also includes sending it to them. Or I could spend $450.00 and fix it myself. They aslo told me that I only had a 1 year Warranty.

I am in the middle of rebuilding an EMachines computer for my folks and I ran into one MAJOR problem. I replaced the motherboard, processor and power supply. EMachines installed Windows on the machine and did not supply me with a disc. I called the customer support number to try to get a disc from them and the customer service representative would not proceed to send me one.

I bought an emachine t2385 desktop computer about 3 years ago. Just recently the power supply went. So I bought a new power supply and realized that my computer was still not working.

The power supply burning out fried my motherboard and now I need a new computer. Curious about this I looked online and found that this same problem had affected many other emachine buyers to the point of people suggesting that as soon as you get an emachine to replace the power supply immediately as it WILL go out and it WILL destroy your computer.

I buy the Emachine (T2542) about 2 years ago, it operate good until last month. The power Supply gone bad. And it bring along with it the mother board.

So I go to the internet to research about the model T2542. Many people have the same problem with the model T2542. When the power supply and motherboard usually gone bad the same time So I went to buy new power supply and new motherboard. Install it completely. But i have the problem with the window XP, So i Call the customer service to see if they can help me to solve the problem or they can provide me the window xp that suitable with new motherboard that i just brought. Because i think it Emachine computer and they have to have responsibility for it. But what they told me is I have to buy a same motherboard that i have before, With is no longer exist, or if Emachine have it, it worth about 100 - 150 buck (i can buy one with 19.99 buck and with the video card 30 buck). Another way is i have to buy the brand new Operating system? Many people have the same problem with Emachine computer

Computer has been shipped to repair depo in nashville, tn. twice. They sent one part for me to install and now have requested a credit card number to send out part that is under warranty for me to install again. I tried to complain to supervisor at tec support but they keep you on hold til you get tired and hang up.

We gave our son an eMachine on Christmas Day 2005. Since then we have shipped the computer back to emachines 10 (TEN) times. They finally told us they would send us a new computer. When we received it, it was refurbished-NOT NEW!!

We purchased a new machine with a one year warranty and they sent us a refurbished machine with a 90 DAY warranty. This is unacceptable!!!

We called corporate office and could not get passed Matt, the guy that answered the phone for customer service. They refused to give us any other phone numbers or the names of THEIR supervisors who might could help us. Their policy says (according to MATT) that they only replace with REFURBISHED computers.

I purchased my emachine in May of 2006 and just before three months of home use, it would not turn on. I called the company. Got a rude young man who sounded like he might be 12 or 14 years old.

When I asked questions, I received a sharp, Yup! or nope! After trying one repair, that didn't work, we were instructed to put the case back together and they would have to send us a power source replacement. When we were asked if we could install that ourselves, I said no, so we were told to send it in for repair.

I asked if I could just get my money back as I only had the computer for less than three months. I was again told, Nope! We sent it in and got it back about six weeks later. They said the power source was replaced as well as the mother board.

It worked another month. Same problem happed. Now, I don't know whether to call and try to send it back or to just chalk up my problem and trash this piece of trash.

I spent several hundred dollars to purchase an EMachine. It worked ok for about 3 months, but then it got a so-called virus. Now, I have restored PCs before after they have received viruses and they restore, but not an Emachine. No matter what ,it does not come back and now for no reason it doesn't even want to turn on when you switch it on!!!!!

I called the Emachine customer support for help but to no avail cause they stated that they could not assist me.

The computer was purchased in 2004, used three months and then stored. After 2 more months of use the computer repairman told us the motherboard was fried.

The technical assistance people told my daughter that she could not expect a $400 computer to last 2 years. Of course, it did not matter that it had not even lasted 5 months of actual use.

I purchased my M5309 in Feb 2003. It worked pretty good at first but the 2nd year it started to die on me. I thought it was just over heating or had some virus, so I took it to a computer shop for repair 3 times and each time I paid $80.

The last incident was the power cord catching on fire. Luckily I was able to unplug it before it caused me more damage.

This computer purchase was a dissapointment.

I am writing this complaint to voice my disappointment with my eMachine I purchased some time in October of 2000 or 2001, a T2085. I had just a few problems in the beginning and immediately contacted tech support. I received a case id and they worked diligently to try to get the problem resolved. About a year and a half ago my computer just died, nothing was happening. I know a little about computers so I concluded that the problem was the Power Supply. Luckily, I had already purchased a Compaq Laptop in July of 2002 and used it for my University assignments. My desktop computer remained unused for repairs until a few months ago. I installed the new Power Supply, Fan, and Battery. Well, needless to say the computer does not work. It seems as though the power switch/connector is faulty

The consequences are that will will have to purchase another desktop without having full use of the eMachine I purchased and I have not been able to retrieve any of my information from the eMachine. Also, why was I not notified of the serious problems eMachine was having with their products?

I have a Emachines M6805 with little use, but had cracks in the hinges that formed. This is a common issue with these computers, as many have identified the problem on the net. Emachines fixed this problem for me in April, however the LCD is now intermittently flickering, another common problem. Emachines determined they are not going to fix this problem, which occurs due to a design flaw in the video interface cable, as the laptop is out of warranty.

The laptop is hardly useable due to the distraction of the screen changing brightness constantly. The laptop has seen very mild use.

In March of 2004 we purchased an eMachines Notebook, and also purchased a $189 3-year extended warranty. In the past few months keys have spontaneously been falling off, and won't stay on if they are put back.

When I called the warranty dept they said to send it in. After holding the computer for over a week, we got a call today that someone had determined that the computer was damaged and that the warranty does not cover it, but if we give them $67 they can fix it.

There was no damage. The keys came off during normal use.

The man at eMachines said that if we don't have the keys fixed it will nulify the warranty, and if something else does not work, then they will not fix it.

I submitted 2 rebates to e-machine (both 50.00 rebates) items bought through Best Buy. I have been checking on line to see their status since I have not gotten a check and today I called their 1-800 number given to me by Best Buy to check the status that way and it said status INVALID! I did everything I was suppose to do and I do have copies of what I submitted. I then came to your website and see that a LOT of people have submitted the same types of rebates like myself and are having the same problems in getting their rebates back as well. We are talking 100.00 here and I would like to know if there is any way to get my rebate!! This is such a rip-off and I also think that Best Buy should be aware of this and not offer this rebate if there are so many problems!

First, emachines told me they didn't receive all my information. Luckily, I had a copy of everything and told them what I had. They asked me to fax it - which I did and received a confirmation that they received it. Now they deny receiving it!

I purchased an Emachine T6524 in December 2005. It ran okay for a couple of weeks and then the monitor started to flicker and flash. The f&f is less now, but the monitor is a brilliant pink hue. Pink printing on pink background. Pink photos.

Emachine's support is dreadfully slow to connect and quick to disconnect. One of their techs did stay on the line with me long enough to type a few suggestions but all of the suggestions were garbage.

Obviously, the Emachine T6524 is useless and I will need to toss it and buy a decent PC.

This company should stop the rip off. It takes time to fill out the forms, cut out the required info, mail it in...all for nothing!

My computer stopped working so I took it in to a computer repair shop to have it repaired. I have owned this computer for about 2 years and it does not have a warranty. The repairman told me that there were 3 other emachines in the shop with the same problem. He said the power supply barely met the had adequate power to run this computer.

The motherboard and power supply blew up. I wrote emachines and asked them for a refund of over $200 to fix this problem because it was a product defect and not my fault.

I purchased an emachine in january the power supply blew up but the store exchanged. Within a month of getting the new computer it blew up also. I sent my emachine in to be fixed and they refused to fix it and voided the warranty because they found some roaches in the case. They said roaches in my case were misuse and abuse of my computer. They won't even send me the parts to fix it.

I am out 400.00 that might not be much to some people but that is alot of money to me.

Attempts to contact emachine have not been successful to date, although I will attempt to continue these efforts for satisfaction. Unfortunately, at this juncture, I have very little faith I will be satisfied. I believe this a bait and switch on behalf of both emachine as well as Circuit City who advertised these computers.

They can't decide which lie to tell!!!

I purchased the T 33IT Computer desktop with flat CRT Monitor that promised 2, $50.00 rebates and I mailed in my rebates three days after purchase only to find out 9 weeks later that they say that I did not send in my rebate in a timely manner they did not even notify me, I had to call them and tried to email (to no prevail) to fine out that my request for my rebate has been denied. I mailed out all of my rebates except for the two for Best Buy ( where I made my purchases) those I did on line and I received all but one that is still pending and of course the emachine rebates I will never receive.

My purchases were many and I must say that I will never buy from emachines again and I was tempted on returning it to best buy for a full refund for bad customer service, but... the receipt states: Receipt valid for rebate purchases only! Products which have the UPC CODE REMOVED may not be returned for a refund. It is a big scammmmmmmmmmm! I am so disgusted! I am a disabled veteran and can not afford to be ripped off.

My situation is liike many others. I purchased computer bundle from Best Buy 12/11/05, mailed all required documentation 12/16/05 for two $50 rebates, received rebate for monitor but they are refusing to pay $50 rebate for tower. I was told to re-submit documents by FAX. I did so on 3/1/06 but the UPC seal was mailed in December and I have no copy. I have made numerous, exhausting calls and always get nowhere.

I do not intend to give up. I complied with the rules and expect my rebate to be honored. If they do not want to pay them, why do they offer them? I will never purchase another Emachine product or deal with Best Buy again, since they choose to do business with a company that cheats customers. How can I resolve this problem?

I had to retire recently and have income of less than $1,000 a month. I purchased the computer system due to the rebates so that I can possibly work from home to help support myself. $50 is not important to Bill Gates and his company, but it is important to me. Please help me!

I received a postcard stating I could not get the Christmas emachine rebate because I sent it in too late. I sent in two rebates to emachine on the same day and did receive one back. I went on line to rebates.com and never got a response. I feel that somewhere someone has the rebate in their pocket. Like the emachine company.

I sent in rebate form but didn't receive money back. Said I was late but when sent it at postoffice it wasn't late. I won't buy from them again.

I purchased a emachine and monitor plus upgrade vidio card from circuit city about 12/5/05 as a Christmas Gift for my daughter before going in for major back surgery on 12/14/05 they quoted me with mgrs. rebates I said I dont trust them from what others have said about thier rebate practices, they claimed thats not now it was years ago,and besides that these are from the mgr.not them so I completed the deal and now months later they sent me notice I did not return within 30 days, so I'am not entitled to there rebate but rebate was mailed to them with a postage meter stamp Dec.09 2005 prior to my surgery.

Purchased eMachines PC & monitor on 11/26/05 from Best Buy. Mailed completed $50 rebate form for monitor on 12/20/06. Received notification of denial for late submission (>30 days) early Feb. '06. Called three times to learn that they recorded the postmark on 1/3/06, yet recorded it as 1/7/06 (IMPOSSIBLE!). They say they're looking into it, but still no resolution (3/17/06).

I purchased an Emachines computer at Circuit City on 11/26/05. I mailed the rebate form on 12/20/05. Emachines sent a postcard stating that my rebate was not postmarked within 30 days, and the rebate request for $50 was denied.

In an effort to get my $50.00, I called a corporate customer number in Utah and spoke to "Michael" who was rude, totally unhelpful and left me completely frustrated. On a subsequent call weeks later, my wife spoke to "Matt" at the same Utah number and was treated equally rudely and unfairly. This process has had me wondering and finding this list of complaints has confirmed that this is one big scam. Get consumers to run out during 4th quarter and the Holiday season with a promise of a rebate and then provide some lame excuse or invalid reason to weasel out of it. I can't believe this has not yet been exposed. I plan to take this to the top and hopefully we will all get our due money.

Purchased eMachines at CompUSA 1/30/06. Mailed rebate stuff (completed to the absolute letter)on 2/7/06 - well within 30 day deadline. Online status kept showing as "in process". I inquired on-line several times with no response as to status. Finally got thru to live body (incredible wait - thanks for speaker phone)to be told that my on-line inquiries represented a "second request" for the rebate. Therefore, my claim is rejected because I "applied twice". Pete was very pleasant, but it was obvious there was no appeal - they just get to keep my $100. No more rebate purchases for me - if the price isn't good without it, I'm not buying.

Although we sent all of our rebates in on the same day, in the same mailbox, we received a postcard stating that they could not honor our request because our submission had not been postmarked within thirty days. We have had to wait on hold, over and over. We had to fax all the information in again. We have had to pull our hair out waiting for our money back for well over the time originally stated on the receipt just because some how they entered the purchase date of our item as November instead of December. AND we still haven't received our $50 rebate! I am going to try again to reach them, but this is unacceptable business practice, in my opinion.

I purchased an emachines computer at Circuit City on 11/22/05. I put my rebate form in the mailbox 12/17/05. However, I received a communication from emachines that my rebate was not postmarked within 30 days. I have complained to the BBB, the Ohio Attorney General, and the FCC. I hope that others in this situation will contact the same officials. I believe they are running a scam. If they make it difficult for people to receive rebates, they will make more money. I still have not received my $50.

Same old story as the other customer's complaints already listed- I purchased an EMachine Bundle from Best Buy 12-9-05 and all rebates,etc. were sent 1-03-06. I have received the checks from Best Buy but NOT from eMachines itself - and by the sounds of things - never will. I wil try to follow up with eMachines itself, but now I am not hopeful. The stores themselves probably have no reason to enforce these rebates since they have gotten their money, but this is false advertising and someone - other than we customers - should be able to do something to stop the thievery. Maybe we should stop buying the product?