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Assorted eMachine Problems

sohail of South Bend, IN November 20, 2009

I bought an Emachines desktop November 2009 from WalMart. The specs say that PowerDvd software is bundled. Well, the software is not there. Called, e-mailed and chatted with customer support and they refused to solve the problem. The best advice they could give me was to purchase the software from Cyberlink. They admitted that the software should have been included but they could do nothing about it.

Eflores of Riverview, FL November 10, 2009

I bought a computer in Compusa on 10/06/09, the computer came with Windows. I use Windows for one month and then I change to Linux. When I changed to the new system, Linux found a problem with bad sectors in the hard disk. I called to Seneca Data Distributor, and explain to them the situation, but they don't want to respond for the warranty, because i am using linux in my computer when the problem is the hard disk with bad sectors. The installation of faulty hard disk do not have nothing to do with the operation system, because with Windows you never known what is going on in the hard disk or other component inside the computer, so I think their are scamming the people doing installation of faulty part in the computer and them looking for excuses for not give the warranty.

Frank of Virginia Beach, VA November 1, 2009

5 yrs ago I purchased a E-Machine without a lot of trouble. I was moving so the machine was unplugged for about 2 weeks. After moving the machine would not turn on. Figuring it was 3 years old and probaly the power supply, I purchased another E-Machine. While setting up I ran into minor issue, called customer service, and after helping he said all I had to do to the old one was a power drain.

In October I purchased an HP and put E-Machine in closet. I hooked up today, I was going to use E-Machine for business (tax pro) and the same thing happened. Anyone else having same problem?

Luis of Billings, MT October 29, 2009

The agents I spoke with on the phone did not take ownership, nor properly service the issue. Their language barrier deterred them from properly understanding the issue and escalating the issue to the proper route. The chat session was yielded similar results with the chat agent interested in only sending the me to Paid Support and terminating the session.

It appears the agents common goal was to get the person on the phone to pay for support, at all cost. They defiantly disregarded my Technician request for escalation request even after presenting the severity of the issue and the negative publicity this could cause their Parent and Sister companies. My Technician status meant nothing to them. I work with all the large computer manufactures and their OEMs and ODMs. This double-acquired company will soon become extinct because of their failure to understand the after-the-sale service that their consumer craves for. A true pity.

I find it appalling that eMachine has chosen such poor representation for their organization. They were handed an issue that could have been resolved by a 25 part (plus shipping), plus 30 minutes of labor, quietly. Now it has become an incident. I foresee many costly lawsuits in their future.

Lynne of Mason, OH October 19, 2009

I bought an emachine last April. Nothing has worked! The automatic downloads from Microsoft aren't accepted. When I go online for a church service, there is no sound. (The speakers passed an online test). The display is very hard to see even after trying to adjust contrast. Microsoft says there are corrupt files even though the system is practically new and I have had anti-virus software from day 1. I tried Emachine customer support but I get a bunch of excuses for not helping me because of invalid serial number. I looked at the label on machine and gave every number there was and double checked for accuracy but yet assistance is denied due to lack of proper serial number. I also believe that the Internet Explorer file to be used in conjunction with copper.net is defective from Day 1 but copper.net and emachines deny it's their problem.

Linda of Ashland, KY October 16, 2009

I bought an e-Machine 1200 in March, 2009. Two days ago (10-14-09) my hard drive fried. Thank goodness I bought an extended warranty. I called and the woman I spoke with basically told me I was just stuck with it. Then my fiance called and the guy he spoke with told him we needed to send the tower to them at our expense and they'll fix it and the email I got confirming my repair request said if it is damaged on the way there they won't fix it. They don't stand behind their product at all. I will never buy another emachine again. Total waste of money, especially considering you can buy a Dell for just about the same price.

Angel of McDonough, GA October 10, 2009

First and foremost, I only had my emachine EL 1200-06w for about 3 weeks and logged on about 4 times when the entire operating system crashed. I was allowed to send the hard-drive back only after several failed attempts of technical support trying to getting it working. The process took about 4-6 weeks.

After I received the product, I was prompted for a product key. I was actually sold on the product having full versions of the Microsoft Office Suites from, you guessed it, Wal-Mart. So, even though there was a trial version of 60 days attached to my Microsoft Office Suites, I expressed to the agent and supervisor, via techsupport chat and phone, that the least they could do was reinstall the versions again to give me more time on the trial period, (which they should have done from the beginning since they had to reinstall the programs anyway, after the crash of the operating system.).

They basically told me that it wasn't their fault and there was nothing they could do to help me but refer me to the Microsoft site to purchase the suites. Now, I am not only stuck with a piece of garbage computer but I also must pay for the Microsoft Office Suites along with access to the Word application on another computer until I get the suite. And I didn't even get the full 60 day trial to use it.

Not only was I inconvenienced, but I was forced to drive to other locations in order to access the computer for my school work (I happen to be an online college student.) I had to pay friends to allow me to access their computer at odd times of the day and night due to my work schedule.

As a result of the reinstall of the OS, I had to pay a computer friend to come and reinstall my router to my computer along with the drivers. I am not really looking for money so much as I am looking to help spread the word regarding the emachines reputation as a complete rip off and piece of junk.

Cynthia of suffolk, VA October 6, 2009

I purchased this Emachine computer tower in February of 2009. In May of the same year I began experiencing problems with the computer. It started running very slow and one day when I turned it on the screen was simply black and read "Boot Manager Missing..disc read error." I called the company and I was told that it seems the hard drive might need to be replaced. I felt it odd that such a new computers' hard drive would need to be replaced but none the less I had to pay 35 dollars to ship it to them.

I shipped the computer tower to them in June and I received it back in July of 2009. The computer tower was working fine until September of 2009, upon which I attempted to turn the computer on and the screen was black again saying the same thing. Now, at this point I am very frustrated because it didn't even last a full two months. At this point they advised me to send it back for another replacement of the hard drive. I expressed my concern that if in fact it was a "new" hard drive, there must be some other components that are bad that are causing new hard drives to fail. They said that they would look into it again.

I sent the tower back to them the last week in September(2009). I receieved the computer tower back today October 6th, 2009 at 8:35 this morning. As I had errands to run I left the computer in the box in the computer room and returned around noon to set it up. I set it up and turned it on and everything appeared to working fine until the computer froze and I was not able to retrieve my desk top with the standard control-alt-delete- function, so I had to perform a hard shut down by simply turning it off. Once I turned it off and on again, the screen was black and said "boot manager missing, disc read error." Now I am flabergasted that it didn't even last 3 hours.

I called back Emachines and they said I had two options..1)send it back in for yet another hard drive replacement or 2) they can mail me the hard drive and I that I could put it in. I said I would not take the option of replacing it myself because I am not a technician and If I do something wrong they would not pay for it. I also explained to him that for it to break 3 times it appeared to me that the tower is defective. Anyone with an ounce of common sense can see that something is going on and the entire unit must be replaced. He expressed to me that they would not be able to replace the entire unit and that my only option is to resend it in to be fixed again.

I am very frustrated because I really feel that they should replace the entire unit. I need some help.

Rozanne of Lakehills, TX September 14, 2009

My emachine computer is not working and I havent even used the machine but 9 months.

Julie of Pompano Beach, FL September 12, 2009

After I purchased the computer about 3 months into using it, It just shuts down all on its own. I can not get it to stay on It starts to boot up then shuts off. I spoke with someone from the company on the phone and they were going to get back to me but still no word. I've tried several times through e-mail and phone and can not get anywhere with this computer. I bought it for my 10 year old son about a year ago to help him with his homework.

It is the most worthless computer I have ever had. The company's tech support is useless. I invested over 400.00 for this machine and it is of no use to anyone. I don't have the money to replace it at this time as I am a single mother and can not afford it. My son is very upset that he does not have a computer to do his homework on.

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