I, too, bought an eMachine through Buy.com. It is less than 2 years old and my sound has gone bad. I called tech support, who were individuals who could not speak English clearly and had little patience with me. I had already checked the device manager and found no problems. Went through the troubleshooter at least 10 times but to no avail. They told me at that point, I had to do a full system restore, which would wipe all of my information. I said that this was not an option for me to lose all of my data. At that point, they were through with dealing with me. Bad experience. I'm stuck with no answers and still no sound.
Consumer Complaints & Reviews
Put it this way, if Walmart was giving eMachine computers away absolutely free, it wouldn't be even worth the gas you would waste driving there. This is by far the worst product I have ever bought!
I took a friend to Walmart to pick up an Rx. While waiting, I walked around, saw the eMachine and thought for the price it couldn't be all that bad. So like an idiot, I bought it for my daughter without doing any research.
This computer freezes up constantly. When it is actually "working", it's slower than a man getting ready to go to his in-laws. To top it off, my daughter forgot her login password and when I called eMachine 1-800 number, the rep said I would have to pay yet more money for them to help me figure out the problem! Unbelievable!
I brought an emachine about 3 weeks ago, and the system went down. emaching sent me a recovery dics that did not work and few days later a hard drive that cost me a 109.00 that did not work. now they want me to send in my computer which may be costly. i dont think this is fair.
I bought the emachine on 12/03/07 and sent my rebates in on12/07/07. I sent all my rebate papers and receipts and cut the upc code off the box and sent them in. Now they are cheating me out of my rebate. They must have gotten some of my paper or they would not have sent me the postcard. This is the second gateway I have owned. It is really sad they want to beat me out of the rebate when I did what I was told to do.
I will not buy anymore of their products.
On July 13, 2007 I purchased an EMACHINE T5088 computer. It came with rebates from Office Depot, Cannon and EMACHINES. I received rebates from Office Depot and Cannon, but can't get the EMACHINE rebate. I mailed all forms, upc's and receipts as instructed. When I inquired a couple of months later, They said they had no record of the rebate.
Then I faxed them all the copies as directed. When inquired as to the status of my rebate, they said they had only received the fax cover. My fax said all pages were transmitted. I then scanned and emailed the same information. I received an email saying they couldn't use my P.O. box so I replied with my physical street address. A few days ago I received an email saying they could not find my rebate in their system and said I should fax or mail the same things I had mailed, faxed and emailed. $50 and hours of time.
There was a $50 rebate for the monitor and a $50 rebate for the desktop. I mailed in the required forms and UPC codes shortly after the purchase. About a month later I received an email and post card saying what I sent in was not correct. I filled out their web form three different times to try to find out exactly what else I needed to send in but never received a reply or phone call. I also added a comment to call me to get this issue resolved. I did not receive any reply or phone call.
I resent the information they requested a second time and again added a note to call me if the information I sent was not correct. This week I received an email saying the rebate had been rejected because it was received 30 days after the date of purchase.
I have had this T2542 for 3 1/2 years. It worked fine until a couple nights ago. When I pushed the power on button trying to turn it on, it lit up, but the fans and the hard drive were not on. I purchased a new power supply and tried it again. The only sound I could hear was the low humming sound from the power supply-the fan on the power supply didn't run either.
I was lured into purchasing an emachine desktop with the offering of several rebates. The store where I purchased the desktop helped me fill out form and they even attached the UPC Label to the rebate form so it would be noticed immediately by the rebate center. All I needed to do was to put it in an envelope, add a stamp and mail, which I did that very same day.
4 weeks later I get a postcard stating the UPC Label was missing from my forms and my rebate denied. I called customer service and I told them what I had done and was repeatedly told "sorry, but denied".
I faxed in all my info - again denied. I called customer service and was told to go back to the store where I purchased my unit and get a copy of the label. Now I find out the item is a discontinued unit and getting a label is impossible.
I didn’t receive my rebate from eMachine and I’ve lost $50.00 because of it.
Bought an Emachaine computer in May 06. Sent in rebate forms for 300.00. Recieved one rebate check for 150.00. But, nothing from Cannon or the othe rebate from emachines. When I try to call their rebate phone I get stuck in voice jail.
Did not receive $50.00 rebate. They sent me a post card several months after the initial mailing of the information asking for miising info. This was sent to them and have not had a response from the company or rebate people. This was instigated with a purchase of an emachine T5010 P4 on January 30, 2006 by my 14 year old son with his own money. $50.00 is a great deal to him.
My son purchased the computer and $50.00 to a 14 year old is a great deal of money and would take a long time to make in the work force that he is eligible for.
On May 1st, I purchased an emachine package because of the rebates offered. A $150 rebate, three $50 rebates, one being from Canon for the printer, all others were offered from eMachines.
The sales person told me send my rebates by certified mail, which I did. After a while, I received emails saying I had NOT sent in the required information, then I received postcards saying I had to resend UPCs for the products and the serial numbers, which I did.
The sales person told me send my rebates by certified mail, which I did. After a while, I received emails saying I had NOT sent in the required information, then I received postcards saying I had to resend UPCs for the products and the serial numbers, which I did.
They have sent emails saying that two rebate checks were mailed on 8/23/06 for $50 each. They have said nothing of the $150 rebate and I have not heard from Canon about the $50 for the printer.
Had a mail-in rebate sent in & had no response back on the rebate, which was $150. It's pretty bad when you have rebate & you send off for you should get something back.
On December 19, 2005, I purchased an eMachine D3107 Desktop PC for $549.97, that supposedly had a $150 mail-in rebate. The rebate was never sent and the company didn't even have an explanation for their false advertisement.
The computer stopped working after exactly 29 days. The first thing to do was to contact Office Depot but I was informed that they have nothing to do with malfunction of a computer, to contact eMachines. eMachines is giving me the running around and refused to take responsibility for their piece of junk. I believe they are both responsible, Home Depot and eMachines.
I purchased an eMachine in Dec 2005 because of the price after rebates. I mailed all the rebate paperwork in the next day.
When I never heard anything, I e-mailed them a few months later and I got a form reply indicating I should fax the materials. I did so the same day.
When I never heard anything, I e-mailed them a few months later and I got a form reply indicating I should fax the materials. I did so the same day.
I haven't heard anything (two months later) so I e-mailed again, and got the exact same form reply.
On 2-22-06, I sent all the appropriate forms for the emachines $50 rebate. I still have a copy of the rebate form, rebate receipt, and UPC.
When I did not received my rebate as of 7-13-06, I called their automated phone line and received a message that there was an error in my submission. I never received a written message to that effect.
When I did not received my rebate as of 7-13-06, I called their automated phone line and received a message that there was an error in my submission. I never received a written message to that effect.
emachines has lost my family and me as a future customer.
I bought a computer with a $50 rebate and promptly sent all the information needed for my rebate only to receive a notice a little over a month later saying I didn't send the upc symbol, which is ridiculous because I did.
Looking into this problem online I discovered many other people getting screwed out of their rebates for similar unfound reasons.
Looking into this problem online I discovered many other people getting screwed out of their rebates for similar unfound reasons.
One of my reasons for buy the computer was the fact that it came with a $50 rebate.
I was due a $200 bundle rebate and did not get it. I looked on the web site and it said I was missing some receipts, which I did send. It also had a deadline on it for sending proof. I never got that mail that I was missing any receipts. I emailed them twice with no response.
I could have bought a good Dell for the $200 more.
The problem is i have about $170.00 worth of rebates due from them and they were all sent off in February 2006. I have tried to contact them on several occasions and they refuse to respond to me. I have been quite patient and now I am getting very upset by the fact that they don't respond to anything.
I am a stay at home mom and my husband is the one who works full time. We live on a fixed income and money is not something we have to spare. I have 3 small children and they are 2, 4, and 6 years old. The money is to be used for my children's school supplies and stuff needed for school. This has really put us in a bad way and I want something to be done about it.
I submitted my rebate form with all proper infromation 2 days after purchasing my new computer in Dec 05 from Future Shop Canada. After several telephone conversations,emails and faxes, 6 months later,still no $50 cheque. I had no idea they were such a disreputable organization. Very disappointing.
I purchased an eMachines computer and monitor on December 29, 2005, at Circuit City. My decision to purchase this product was based upon the offer of a mail-in rebate.
My purchase constituted my acceptance of the offer, creating a binding and enforceable contract between us. I have performed my obligations under the contract. I paid the full purchase price, and then proceeded to fill in the rebate form. I included all information requested to process my rebate. But to date I have not received a check.
My purchase constituted my acceptance of the offer, creating a binding and enforceable contract between us. I have performed my obligations under the contract. I paid the full purchase price, and then proceeded to fill in the rebate form. I included all information requested to process my rebate. But to date I have not received a check.
I lost $100.
Rebates have not been received for the BestBuy Bundle package. I received BestBuy rebate for $150 timely but not the $200 from eMachines. I received postcards, with several different reasons for not honoring rebates.
My neighbor bought the same computer and has had the same experience. After receiving the postcards, she mailed copies for the eMachine rebates 2X and still hasn't received them. She said she isn't going to bother anymore and I believe that is what eMachines wants people to do, just give up on asking for the rebates.
I purchased an emachine from Best Buy to receive the rebates that was offered. The rebates from Best Buy & Canon were handled with efficiency, but the two $50 rebates from emachines has not been received.
Seven weeks after I sent in my rebate forms to emachines, I received a post card saying that they required my street address - I returned the info the next day. One month later I emailed emachines for status. They replied a few days later that they required street address, serial # and upc symbol. I told them if their company was that disreputable & needed the money so bad that they should just keep the $100.
I have not received the promised rebates. I met all the conditions.
Obviously others have the same complaints.
I purchased a EMachine computer package 8 weeks ago I told I would get a $50.00 MONITOR REBATE + a $50.00 DESKTOP REBATE. I decided to call the rebate center and they they said they didnt receive anything from me. I paid over $1300.00 for my system and trying to stick me for my rebate but I made copies of everything. They told me to resumit my proof of purchase. I'm going to but I was told it would take another 6-8 weeks. Something should be done to stop this.
I just bought an eMachine at Best Buy less than a month ago, and it is freezing up constantly. It is horribly slow and will not allow me to play any games on other sites. The sound will not play either most of the time. I am VERY ANGRY! We paid several hundred dollars for this piece of crap and we are senior citizens that live on Social Security. I want my money back or a different computer entirely!
I purchased an eMachine off the Internet as a NEW system and found out it was a refurbished machine. It has never worked properly.
When I turned the machine on for the first time a window appeared saying that Windows XP had not been seated properly. I called the eMachines support center and they had no clue what I was talking about. So I reinstalled Win XP and I was fine. About a week later, though, the computer started going to a blue screen with the following message: "Your computer has halted. Call your hardware vendor. Memory Parity Error. Shut down the computer." (Not word for word but basically this is what it said.) I called eMachines back, but they had no idea what this error was either. They sent me new memory (which they charged me for). I put new memory in all the memory slots and it made no difference. I still got the memory parity error.
When I turned the machine on for the first time a window appeared saying that Windows XP had not been seated properly. I called the eMachines support center and they had no clue what I was talking about. So I reinstalled Win XP and I was fine. About a week later, though, the computer started going to a blue screen with the following message: "Your computer has halted. Call your hardware vendor. Memory Parity Error. Shut down the computer." (Not word for word but basically this is what it said.) I called eMachines back, but they had no idea what this error was either. They sent me new memory (which they charged me for). I put new memory in all the memory slots and it made no difference. I still got the memory parity error.
Later, I did research on this and finally found some information on this error. It seems to be a motherboard defect. So I now have a machine that is no good. I want to know if this is a problem that you can help me with and if this is a common problem. I am starving college student and single parent, and I can't afford to purchase another system.
My wife and I baught a t2882 Emachine. Two weeks later it developed a potential virus. Customer service said the only way to fix it was to restore the computer with the restore disks. After 4 days, I came home from offshore and I went to scan a document and it reverted back to Microsoft Works. Apparently, it turns out that Word takes out Microsoft Works 6.0. I finally found someone at customer service that would agree with me on this issue. In the meantime we went through 4 restores and back to customer service. I finally had to use Microsoft Word 2000.
The thing about it is, I also have a 2 month old HP and it never had any problems with installing anything, even Microsoft office with Word 2003. The HP also came with Microsoft Works 7.0. But this eMachine came with 6.0. What's the deal?
Anyhow, the following morning my wife was playing her games on the Internet, and turns out the Java virtual machine would not download. I called customer service and they suggested a restore. I told them I have been restoring this thing every day that I have been home. I asked them that since I am still under warranty, what can they do to get this thing fixed? They said they would not replace the machine, and that I would have to purchase time with a tech to come out and find out what was wrong and fix it.
I hung up and went to Circuit City, where I purchased the eMachines PC, and since it was 17 days after we bought it, there wasn't anything that they could do. They told us to go back to eMachines. I said "What, you're not going to stand behind the product that you are selling?" The manager said again that there wasn't anything he could do since it was past 14 days. Well, I have been working with computers for a very long time and I know that it takes longer than 14 days to figure out if anything is wrong or not.
The thing about it is, I also have a 2 month old HP and it never had any problems with installing anything, even Microsoft office with Word 2003. The HP also came with Microsoft Works 7.0. But this eMachine came with 6.0. What's the deal?
Anyhow, the following morning my wife was playing her games on the Internet, and turns out the Java virtual machine would not download. I called customer service and they suggested a restore. I told them I have been restoring this thing every day that I have been home. I asked them that since I am still under warranty, what can they do to get this thing fixed? They said they would not replace the machine, and that I would have to purchase time with a tech to come out and find out what was wrong and fix it.
I hung up and went to Circuit City, where I purchased the eMachines PC, and since it was 17 days after we bought it, there wasn't anything that they could do. They told us to go back to eMachines. I said "What, you're not going to stand behind the product that you are selling?" The manager said again that there wasn't anything he could do since it was past 14 days. Well, I have been working with computers for a very long time and I know that it takes longer than 14 days to figure out if anything is wrong or not.
Right now, it seems that there isn't anything we can do. My wife is ready to take a baseball bat to the eMachine. I am ready to take it to Circuit City, throw it on the floor and tell them to take this piece of (%&^$)^ and do with it what they will. We spent $900.00 to buy this thing and my whole time off has been restoring EVERY DAY. We are finished with the eMachine. When we get the money, we WILL purchase an HP and then I will take this piece of *&%(& up there.
After buying an eMachines t2542 at Best Buy, I took it home and set it up. Within 5 hours it started giving me problems. The onboard soundcard (integrated) fizzled out and took a good pair of headphones with it. The right headphone speaker got so hot I could smell the solder melting.
Needless to say I took it back to Best Buy and they gave me another one. This was my second mistake: I should have just exchanged it for another brand of computer, after reading about all the nightmares people have gone through with these sorry pieces of junk.
It's been three months, and now the replacment they gave me is having lots of problems. I am getting RF oscillating noises any time a motor runs in the hard drive, floppy disk or CD-ROM, and any time you move the volume slider it crackles and pops, along with making various beeping noises and hissing. This thing sounds likes an AM radio with dying batteries.
Eventually, I took the second machine back to Best Buy (and purchased an extended warranty). They took three weeks just to tell me they couldn't find any problems with it, and to boot wanted to charge me $25 dollars for a "no problem found diagnosis."
Needless to say I took it back to Best Buy and they gave me another one. This was my second mistake: I should have just exchanged it for another brand of computer, after reading about all the nightmares people have gone through with these sorry pieces of junk.
It's been three months, and now the replacment they gave me is having lots of problems. I am getting RF oscillating noises any time a motor runs in the hard drive, floppy disk or CD-ROM, and any time you move the volume slider it crackles and pops, along with making various beeping noises and hissing. This thing sounds likes an AM radio with dying batteries.
Eventually, I took the second machine back to Best Buy (and purchased an extended warranty). They took three weeks just to tell me they couldn't find any problems with it, and to boot wanted to charge me $25 dollars for a "no problem found diagnosis."
Well, they didn't get 25 bucks and I still don't have my new computer. I took the $25, went to a Goodwill store and spent $15 on an old Packard Bell D-130 with a whopping 16 MB of RAM. At least I can check my mail and complain about the raw deal I've received from eMachines and worstbuy. I am going to back to Best Buy and try to get them to take a new one out of the box, plug it in and say look, do you hear any noise from this one? (providing the new one even works) then take the one which they claim has no problem and compare the two. I don't know how they think they can get away with this.
I have talked and chatted with Emachine several times since I bought this expensive non-working computer. I have twenty games that I have tried to download on it to no avail. I have talked to the techs and all they tell me is it's not compatible with the Windows that I have, they say you can't go back to the Windows that it worked with. This machine has lived up to none of the expectations I had for it.
I have given away all the games that I have no use for, I can't afford half the problems this thing is causing.
Last year my husband and I purchased a New Emachines T-1980 from Circuit City. Our home had recently been destroyed by fire, only 3 weeks after Christmas. My 9 yr. old daughter had gotten a new computer for Christmas which was now gone. We decided that no matter how tight things were, that we would get her a new one.
Well, we did, and only 3 weeks after the warrenty was up, I was doing a systems upgrade when it shut down during the process. Never to boot up again, only a continuous beep. Emachines has been of NO HELP at all. Nobody at Tech Support will even answer my questions w/out me paying them 20.00 first, or sending them the computer at my expense. I owe $800.00 for a piece of garbage that doesn't work, my daughter has no computer for her homework, and we havn't the money to replace it.
My mom bought an eMachine T2615 w/the cd/dvd player installed as standard equipment. It had 512mb and 2600 on space. It was working fine one morning. But, by 2:00 p.m., it was a useless piece of junk. It just quit after 2 months.
My mom takes online courses. I had to start driving her to the college an hour and a half away just to use a computer because our library did not stay open late enough. She has to stay sometimes until 1:00 a.m. to do assignments. Then, get back home to go to sleep to get up at 5:00 for work. Best Buy said it was infested w/bugs and voided warranty. We could not afford another computer.
My mom takes online courses. I had to start driving her to the college an hour and a half away just to use a computer because our library did not stay open late enough. She has to stay sometimes until 1:00 a.m. to do assignments. Then, get back home to go to sleep to get up at 5:00 for work. Best Buy said it was infested w/bugs and voided warranty. We could not afford another computer.
They claimed that most likely It was just a power supply needed. A comp repair friend went to get part from them. They said that part could only be furnished by Emachine. Emachine would replace part for $100 dollars on a credit card upfront. Fortunately, Computer Service center looked at the emachine tower. The motherboard and processor chip were totally fried after just TWO MONTHS. Most likely, the memory chip is fried. The damage would cost $285 w/o power supply or if needing power supply, It would be $350. THEY HAD ALL THE PARTS. We could not afford the cost to repair this one or buy a new one. So, My boss lent me an old tower w/ windows me. IT is old and problematic. But, at least it works!
Purchased a PC at Wal Mart. Retail store warranty expired after 15 days. At day 32, computer crashed. Called eMachine's Customer Service (NOT AN 800 NUMBER) to troubleshoot and they determined it was hard drive. Ordered same and was told I would have it in 3-4 business days. On day 5, after not receiving part, called Customer Service again (AT MY EXPENSE) to see where it was. Told it was backordered and should have it in few days.
Finally, after six calls to Customer Service and three weeks, no part. Was told it shipped on 11/01 with FedEx. Called FedEx with tracking number, they didn't have it. After five more calls to eMachine's (MY EXPENSE), was told two days in a row that a manager would check status and call me back. Fourth day, no one had called me back, but received hard drive - 22 days after order was laced!
Finally, after six calls to Customer Service and three weeks, no part. Was told it shipped on 11/01 with FedEx. Called FedEx with tracking number, they didn't have it. After five more calls to eMachine's (MY EXPENSE), was told two days in a row that a manager would check status and call me back. Fourth day, no one had called me back, but received hard drive - 22 days after order was laced!
In the meantime, I had to buy another PC as this computer was used for my business. Put hard drive into machine ... didn't work! Called eMachine's again - after talking with two people, including supervisor, was told to send PC in - must be mother board! Contacted corporate office and was told no one in Customer Quality at the office took calls from the public!
I recently bought an emachine computer with Windows XP. It said it had 128mb. It kept freezing and I took it back and was told it only had 98mb, not enough to run Windows XP. I had to upgrade and pay for more memory. I am very upset. I don't I should have to pay for the upgrade because I think that eMachine knew that it was not enough memory.
Purchased desktop emachine on 10-13-03 for $648.00 plus tax. Took it out of its box 10-14-03. Made all connections - when it attempted to go online and send the warranty information its modem did not work. Called tech support - uninstalled/reinstalled its modem. Again- it tried to go online to gather/send warranty info- it did not stay online long enough to do so. it showed a "system shutting down" message and started a 60 second countdown.
Called tech support.To make a long, frustrating story short, it shut down every time we attempted to put it online! Never got the warranty info even sent. 2 techs said that it had the W32 blaster. OK- where did it get it from? It was not online more than 60 seconds at a time and then it was trying to send warranty info to emachines.com.
Was told by tech to go to http://www.emachines.com/fix.html and to follow the instructions there (lengthy to say the very least) and infuriating! After 3 hours of fuming, I "contained" the problem -- back in its cardboard box and back to the retailer for a full refund! One tech said they knew the computers (with Windows XP) had the blaster and that is why the fix.html and instructions were posted.
The CD-rw on my emachine C1904 stopped working. The computer would not recognize that the drive existed. Tried the online chat with customer service and was told to call. There is no toll free number for service. Was told a new drive would be sent out and after swapping drives to send the old one back or I would be charged $75 to my credit card. After 3 weeks and several unanswered emails to the company, I installed a CD-rw from another computer into the emachine and it works just fine. I still want the correct drive for the computer but I have a two year warranty that I can't use because I can't afford to keep contacting the company via long distance phone call.
So we made this huge mistake. That's right, we bought an Emachine. To be precise, we bought an Emonster 550r. From what I've read of other complaints, our problems weren't so bad, but here we go: Right off the bat, we knew this was NOT the greatest computer. We set it up, and nothing from floppy disk would copy onto the hard drive. We had to transfer all our information onto CD on our old computer before we could install it on the trash head- I mean Emachine.
Besides that, things were fine...for a while. Four months after buying this computer, we could not longer turn it on using the ON BUTTON. To turn our lovely computer on and off, we need to hit the emergency power button on our lightning box. The hard drive is weak, and seems to struggle desperately whenever we force it to do anything strenuous...like whenever we move the mouse. Basically, this is a hunk of junk. We can't even install a better sound card or more ram, because whenever we so much as touch the tower, our power supply dies completely for about a week. That's always fun.
Another cute trait of this computer? It likes to randomly delete files when it gets bored. I think it's an Obsessive Compulsive, as well. It likes to refresh everything four times before it finally settles into its routine of making our lives miserable. And don't bother asking for help from those wonderfully trained circus monkeys at Emachines. You'll just get a teenage girl named Trisha who would rather beat herself to death with a teaspoon than, like, omigod, no WAY! Like, tell you anything useful.
Here's a sample of the conversation: My husband: Well, our power supply seems to be malfunctioning, we have to turn it on with the lightning box. Trisha: *dramatic sigh* Well, you can, like, still get the thing ON, right? Oh my God, WHAT is your problem, you're just using a different button! Jeez..
Besides that, things were fine...for a while. Four months after buying this computer, we could not longer turn it on using the ON BUTTON. To turn our lovely computer on and off, we need to hit the emergency power button on our lightning box. The hard drive is weak, and seems to struggle desperately whenever we force it to do anything strenuous...like whenever we move the mouse. Basically, this is a hunk of junk. We can't even install a better sound card or more ram, because whenever we so much as touch the tower, our power supply dies completely for about a week. That's always fun.
Another cute trait of this computer? It likes to randomly delete files when it gets bored. I think it's an Obsessive Compulsive, as well. It likes to refresh everything four times before it finally settles into its routine of making our lives miserable. And don't bother asking for help from those wonderfully trained circus monkeys at Emachines. You'll just get a teenage girl named Trisha who would rather beat herself to death with a teaspoon than, like, omigod, no WAY! Like, tell you anything useful.
Here's a sample of the conversation: My husband: Well, our power supply seems to be malfunctioning, we have to turn it on with the lightning box. Trisha: *dramatic sigh* Well, you can, like, still get the thing ON, right? Oh my God, WHAT is your problem, you're just using a different button! Jeez..
Damage resulting: Well, we wasted over a thousand dollars on this piece of junk, we've lost some VERY VERY VERY important files, and I think it's giving me an ulcer...
I have a t1980 and have had repeated problems with it shutting down repeatedly and locking up. At first I thought it was a virus I got from the net...but I have not been online on that computer for months. I have had to restore my system numerous times...just lost 50 g of video production and countless hours over the past 13 1/2 months that I have had the computer.
I recently put in an old floppy that was likely infected and reinserted it into the computer after losing everything and starting over (again). I had several contacts with emachines and got a variety of answers. I bought a new hdd, I formatted the old one, switched them out, inserted the original as master and used the restore disc to start over.
I recently put in an old floppy that was likely infected and reinserted it into the computer after losing everything and starting over (again). I had several contacts with emachines and got a variety of answers. I bought a new hdd, I formatted the old one, switched them out, inserted the original as master and used the restore disc to start over.
I BELIEVE THERE IS A VIRUS WRITTEN ONTO THE RESTORE DISCS.
I purchaced a emachine model # w2047 on 05/10/03. The box states it has 128 mb of RAM. When I checked the system properties it says it has only 96 mb. I called the company and talked to Levi. He states it has 32 mb video shared memory +96 mb = 128 mg. It does not say anywhere on the box or in the instructions that it is a 96 mg +32 shared to equal 128 mg. It clearly states it has 128 mb of RAM. That is false advertising.
I bought an etower 366. The first thing to go was the 3.5 floppy. The next thing was the power supply. I took the emachine into Future Shop when the floppy went and they told me I needed to take a new computer. However I had spent hours and hours upgrading the hard drive and only wanted the floppy drive replaced. They told me that it was eMachines policy to replace the entire machine. I suggested that they move my hard drive into a new machine. They told me that I would have to pay for labour.
At that point I was furious and asked the manager who was going to pay for my labour. I stood at the customer service counter for 2.5 hours until I got my way. The power supply went twice and now I have a real one. The floppy is gone again in the new tower, but I'm not under warranty. What really irritates me beyond what I have mentioned is that when you call eMachine you have to pay for their help. The CPU fan also went twice. We're gettigettingll dude!
My eMachines computer came with a defective hard drive and a defective motherboard! I sent it in 3 times for repair and it was never fixed. Customer service was absabsolutelyeless and found every possible loop hole so they didn't have to help me. Their products are just as worthless as their customer service. I had to purchase a new computer. eMachines refused to reimburse me for their defective product.
We bought a eMachine July of 2001. It ran slow and we just thought that we got what we paid for ... what we just found out was that the machine does not have the 128mb ram listed on the front sticker but only 32.,/p>
Economically...we will be paying to have our 32 upgraded to 128 as I can't be bothered to deal with the company.
A friend has a emachine 667ir (seriously, it's not mine. All I've been trying to do for the past month is to fix it for him. I built my own and it never fails!) He bought it at a Big Box store because it seemed to him to be a really good deal and the store is well known for selling good products. The thing runs, no power supply problem, but I have replaced the modem twice and now the d***** thing won't boot, all we get is a blinking cursor in the top corner.
The world famous excellence in customer support tells me that his mother board is fried and believe it or not there are no compatible motherboards out there to replace it. Not even from their recommended (if thats worth anything) parts supply source.
The world famous excellence in customer support tells me that his mother board is fried and believe it or not there are no compatible motherboards out there to replace it. Not even from their recommended (if thats worth anything) parts supply source.
His machine survived for 16 months so I guess he is one of the lucky ones. I love working on systems but this thing is a nightmare! I guess his next computer will be a Dell or maybe I will build one for him on my own. I can't blame the Big box stores, they got hustled as well. We all got screwed by eMachine's (those who bought them and those of us who have tried so hard to fix them).
In January of 2001 I purchased a EMachine 633is, we had problems from the very start with it freezing up, and the cd rom wouldn't work either. We took it back to CircuCircuit where we had purchased it, they said they couldn't do anything about it, that we would have to deal with emachine directly.
After a month of useless communication with emachine trying to get them to stand behind what they sale in desperation we took it back to the store where the manager talked with emachine after a hour on the phone with the run around, CircuCircuit paid to have it sent to California to be repaired. After a month it finally returned, but still would not work, everything on the computer had been erased, and it will not run right.
After a month of useless communication with emachine trying to get them to stand behind what they sale in desperation we took it back to the store where the manager talked with emachine after a hour on the phone with the run around, CircuCircuit paid to have it sent to California to be repaired. After a month it finally returned, but still would not work, everything on the computer had been erased, and it will not run right.
We purchased an extended warranty through CircuCircuit, so after a year we took it to them to have it fixed, they said that what was wrong was not covered under the warranty and should have been fixed under the manufmanufacturesanty, now we have an $800.00 dust collector sitting in the corner of our office.
My hard drive crashed. I took my tower to a local repair shop, they replaced the drive but told me the restore cd that had come with my machine was defective. They did have one there that could be used but that I should contact emachine for a new one.
Searching through the inadequate book that comes with the machine I found a phone number (long distance) called and got a recorded message that the person was out of the office. I left my name and number with an explaexplanationhat I needed. There was no return call. To date I have called 3 times and still have not had a return call and needless to say there has been no replacement cd. How can this company stay in business?
I am writing this letter to voice my displeasure with a machine we received from you, a T3100. Upon receiving it, I quickly discovered that there was a problem with the sound card and immediately contacted tech support. I received a case id and worked diligently to try to get the problem resolved. Tech support acknowledged they could hear the static in the speakers/headphones and that there had been some problems with the sound cards on these motherboards.
When we were unable to fix the sound problem, the issue was escalated to an individual named Barbara - (801) 907-3366. I explained the problem I was experiencing, in hopes of getting some help and someone to empathize with a fairly knowledgeable user's problem. I was told that my machine would be replaced with one that was working properly. What I got was a promising response which quickly became indifference towards my situation. Barbara requested I send my machine in and that she would send me a FedEx mailer to return the machine. After three weeks and several phone calls, I finally received the return slip.
I immediately sent the machine in. Ten days later, I received my old machine back, plugged it in and immediately started experiencing the same problems. When I called her to inform her of this problem, she referred me to the individual who tested it - Vaughn. I contacted him in hopes of getting the problem resolved or getting a machine that worked properly. The response I got was "It works fine here - there are no problems with it". After trying to convince Vaughn for ten minutes that I still had a problem that I needed help with, I gave up trying to get it fixed.
When we were unable to fix the sound problem, the issue was escalated to an individual named Barbara - (801) 907-3366. I explained the problem I was experiencing, in hopes of getting some help and someone to empathize with a fairly knowledgeable user's problem. I was told that my machine would be replaced with one that was working properly. What I got was a promising response which quickly became indifference towards my situation. Barbara requested I send my machine in and that she would send me a FedEx mailer to return the machine. After three weeks and several phone calls, I finally received the return slip.
I immediately sent the machine in. Ten days later, I received my old machine back, plugged it in and immediately started experiencing the same problems. When I called her to inform her of this problem, she referred me to the individual who tested it - Vaughn. I contacted him in hopes of getting the problem resolved or getting a machine that worked properly. The response I got was "It works fine here - there are no problems with it". After trying to convince Vaughn for ten minutes that I still had a problem that I needed help with, I gave up trying to get it fixed.
I have already expended several hours trying to get this fixed and am frankly getting extremely disheartened. We are a small company, but we do have approximately 200 computers. We have purchased machines from you in the past, but the quality of your product and your ability to stand behind it leave doubt in our minds that these same considerations will be afforded in the future.
We purchased an eMonster 500a in 1/00. We have had the computer replaced once due to a myriad of problems, but basically it just didn't run very well. More recently the DVD-Rom drive stopped working and, after first straightening out their screwup with our extended warranty, I was told that they could not simply send me a new DVD drive, but that I had to send them the computer. I will commend them for picking up the tab for the shipping now, but the kudos stop there.
I shipped the computer to an RMA center on 10/11/01 and it has not been returned a month later. Before sending it in I was assured by Doug, a self-proclaimed, customer service manager, that it would take 10 days or less to receive our system back. I have called multiple times, each time having to explain the entire situation and provide them with the Airborne Express tracking number, only to be told that they can't locate our computer, but it will be put on a priority list to be released. They have absolutely no other answer for me and I have since filed complaints with the Better Business Bureau in Irvine, CA, the Ohio Attorney General's office (the RMA center that I shipped to is in Ohio) and I have had our family attorney send/fax a letter to their corporate offices. I have also contacted Best Buy and Circuit City with my complaints against eMachines, Inc, asking that they no longer sell their products.
I shipped the computer to an RMA center on 10/11/01 and it has not been returned a month later. Before sending it in I was assured by Doug, a self-proclaimed, customer service manager, that it would take 10 days or less to receive our system back. I have called multiple times, each time having to explain the entire situation and provide them with the Airborne Express tracking number, only to be told that they can't locate our computer, but it will be put on a priority list to be released. They have absolutely no other answer for me and I have since filed complaints with the Better Business Bureau in Irvine, CA, the Ohio Attorney General's office (the RMA center that I shipped to is in Ohio) and I have had our family attorney send/fax a letter to their corporate offices. I have also contacted Best Buy and Circuit City with my complaints against eMachines, Inc, asking that they no longer sell their products.
We have been without our computer for a now. Our children had used it daily for schoolwork and my wife used it for keeping track of her schedule. I had been using it to maintain a website that we own. We have also spent a lot of money on long-distance calls (though mostly on hold). This had been extremely stressful and aggravating, especially after assurances from a manager that it would take only 10 days or less. I feel we deserve compensation for the time, stress and aggravation, in the form of a "better" system, and a monetary award to cover the telephone calls.
The third computer I've been sent from eMachines had a defective hard drive. Number one had a defective DVD drive. Number 2, straight out of the box, had a defective sound card AND A: drive. We bought a sound card and kept the computer, thinking that number 3 may be worse even?? So after dealing with this for 8 mos or so, the CD Burner went kaput. I called and was sent a 3rd computer from eMachines. Mind you, these are "refurbished" at this point...well guess what??
The hard drive, instead of purring away like normal, went KAPLUNK KAPLUNK and froze. I called eMachines. Talked to a Vaughn there in CA. Told him, this is getting downright ridiculous! I said, we'd put in a hard drive if the company would send us one. He said no, that isn't how we do things but he authorized a $90.00 purchase for a "15 gig hard drive". Well we went shopping at Best Buy and found a great deal on a 40 gig!
Since we knew that a $90.00 check was on its way we bought this one, for $119. Then faxed Vaughn our receipt as he'd instructed. We waited and waited, check never comes. FINALLY we are told, again by Vaughn that he's mailed it to the wrong address? He promised to send out another check. Waited and waited. Mind you, we bought the hard drive on August 2nd. Now its October 24th and a few days ago a check arrives- for- get this - $75.00! Missing $15.00?
The hard drive, instead of purring away like normal, went KAPLUNK KAPLUNK and froze. I called eMachines. Talked to a Vaughn there in CA. Told him, this is getting downright ridiculous! I said, we'd put in a hard drive if the company would send us one. He said no, that isn't how we do things but he authorized a $90.00 purchase for a "15 gig hard drive". Well we went shopping at Best Buy and found a great deal on a 40 gig!
Since we knew that a $90.00 check was on its way we bought this one, for $119. Then faxed Vaughn our receipt as he'd instructed. We waited and waited, check never comes. FINALLY we are told, again by Vaughn that he's mailed it to the wrong address? He promised to send out another check. Waited and waited. Mind you, we bought the hard drive on August 2nd. Now its October 24th and a few days ago a check arrives- for- get this - $75.00! Missing $15.00?
So I filled out a complaint form. I get an email today apologizing but "Vaughan authorized only $75.00 reimbursement"! I'm sick of eMachines, their faulty computers, and empty promises.
