EA Sports

Lately, I have been playing Fifa 12 ultimate team and have purchased a number of player packs. After every game I play online, even when I win, it says disconnected from the EA servers. My Playstation isn't disconnecting from my internet at home, so it must be a problem with the actual servers! However, I have spent about an additional 40 and have got a top of the range squad but haven't been able to register my wins. Is there anything you can do to help as I am not satisfied with the events? Thanks!

I have been playing NCAA 2012 for PS3 since the July release. At the time I purchased the game, I was playing online via wireless without a problem. I moved and then my connection became wired, still no problem. I won a lot of games and was really enjoying this game. I recently moved and had to switch to a wireless connection and the last 40+ games have frozen. I started the match with an opponent online, I made to about the third quarter and the game will freeze and I'm forced to hit my PS button on the controller and quit the game. I've contacted EA and they keep giving me the same runaround and nothing gets done.

My connection says 100% signal strength. I've opened up ports, put router in DMZ mode, contacted my internet provider and still the same old thing. It freezes. I really want to know the issue behind this. I put NCAA 2011 in and can play it with no problem. 2012, it freezes. Something is going on and I want answers. My disc is fine, no scratches or defects. I just say ** every time I play a game. Now my record is trash, rank is trash and all because EA servers are making me disconnect for some apparent reason. This company has zero customer help. They just don't care. So I say, **. Thanks EA.

My FIFA 12 won't let me play any game, and the disk isn't even scratched.

My FIFA 12 Aconet is not working. I have done all the right things like making an EA Aconet and it says your parent have not accepted your account.

There is a huge organized scam going on in Fifa. After my friend's disabled son lost 1 million coins buying a player that at the very most should have been 800,000, I decided to watch the scams taking place. Basically a high selling player is put on for auction at a low price, which gets people interested. In the last 4 seconds, as the bidding is around 650 and being raised 10 coins per bid, someone raises the bid to 1,5010.00 and you find that you hit the button and the player sells for 1,5020.00.

I watch this happening every day and it is obvious because the history shows the same player being sold sometimes 90 times. Because obviously a more experienced bidder stops bidding and the player is re-auctioned. The coins are then sold on E-bay for cash. Something has got to be done to stop this disgusting scam. My friend's son lost all his pocket money, birthday and Christmas money as well as hard earned coins through winning games. Please monitor this and do something about it.

Madden 12 could really be the best game out but however the glitches in the game make the experience not worth the while. I've been playing Madden football since 1992 and even as the game has gone to great heights, it still has improvements that should be made. For example, the online ranked matches. Why are they only done on all pro and no ranked match for all madden level? Oh, and the biggest complaint of all the nano glitches that are being utilized by everyone who plays ranked matches. Come on, all I'm saying is there should be a better way to control all the bull that goes on. One last thing, the point system sucks in ranked matches. It's 2012 and nobody can't get this right.

I strongly believe that FIFA 13 should have an option to retrieve an old ultimate team from previous FIFA games.

I currently brought need for speed the run, and I am very disappointed in the quality of the game. It freezes when it wants to and it put things infront of you out of nowhere. Once you have crashed, it puts you further back in the game than you were. The story mode in the game is the shortest yet out of all the need for speed games I have played, this game is really the worst!

I advise people not to waste their money on a stupid game like this as I made that mistake and don't want other people doing that. They shouldn't be paying stupid amounts on a game that doesn't work even properly, and I bet EA Sports won't do ** all about it!

My son who is a disabled 12-year old had his FIFA11 UT hacked back in June 2011 after spending hundreds of pounds on MS points to buy gold packs. After contacting EA Sports, we were told that the matter would be resolved in or around 5-6 weeks. We are now in January 2012. This is an absolute disgrace. I have kept all emails received from EA sports and they have stated that my son would be compensated for sure not to worry. This is total lack of respect for the people who are spending pounds on EA Sports software and they should be ashamed of themselves. Very, very dissatisfied EA gamer's dad.

Madden 2012 is some of the ** I've ever played. You should be ashamed and maybe make it so an interception doesn't happen every play. How about you make the game realistic? In other words, you suck.

This is stupid. EA should sent me another copy of Madden 2012. I want a new copy and I am not going to spend any money for another copy. You should be ashamed of yourselves. I want a new copy or I will never buy another game from you, guys, again. I spent money to enjoy and to get frustrated on some piece of ** game that freezes. I know that it is not my PS3, it is the game itself.

I was in a tournament on FIFA 12 on the final day, and in the last 30 minutes of it ending, and in the final of the game winning 1-0, and your servers went off and kicked me out, so thanks to that, I can no longer do this. What are you going to do about this, as I now missed out on 1, the money and 2, completing the game. I'm very upset, as it's always happening. The servers are always going down, and we just have to accept this. Well, it's not good enough.

On December 16, ultimate team created a tournament called holiday cup max 3 stars all players gold, including subs. It is not possible to create this team to play the cup when all your gold players are minimum 75 rating. It is not possible to do this unless you leave blanks spots on your bench which is not possible to do. How is anybody going to play this tournament? This is totally retarded by the person who created it.

I always have been a FIFA fan since PS1. Since I got FIFA '09 for PS3, I've been having problems with FIFA games. Every FIFA game '09, '10 and '11 freezes after a while I'm on my 2nd career mode year and it happened again, just how it happened with FIFA '10 and '09. I really don't like pro evolution soccer but if I don't have a choice, I guess I'm going to have to like it. This really sucks.

EA servers went down while I was about to win my match on Fifa 12 head-to-head season. So I received a loss for that match and got regulated. I am very, very frustrated. I put so much work into it!

I am sick and tired of EA games. When I began purchasing the Sims games, they actually worked. I had rare issues with the Sims2 Games. And then when the Sims 3 games came out, they started rolling them out as fast as possible, to get as much profit as possible. And there are constant problems that they do nothing to fix. I am done. Their answer always is to uninstall and reinstall the game. That does not actually work.

I have bought my son Fifa 12 because it is a game for 3 years old and above (3+). He copied one of your celebrations called 'Drop Dead'. He did this celebration because he scored his Hattrick and because of copying that celebration, he has broken his collar bone. Therefore, I cant get my think why you have put a stunt like that in a 3+ game.

I've been trying to play NHL 12 online and every time I sign in, it says "server not available". This is **! I paid 65 dollars for this game and I can't play. If you don't fix the problem, you will lose all your customers. I will go to Xbox 360, sell all PS3 stuff and report on online blogs about PS3 games and that the system is not that good. I'm mad with the services of the games.

I play the EA Sports hockey league. If I can score 5 goals and get two assist, why are my team play grades A B and the rest an A? Then, it takes my overall grade down to A B when I've been trying to get the A minus for veteran for months. Maybe you should fix the grading process because if someone scores 2 goals and gets 6 assists, I'm pretty sure his team play should be an A plus. And the coach should ask him about position or team play. Just make it realistic.

I have an NHL 12 PS3, it's been over a week now that I'm playing online EAUHL and every time I win or lose, my EA pucks are not being registered. My players are not losing any contracts. I won a tournament and I never got my EA pucks. I bought 2 PSN cards for $20 to buy EAUHL packs of cards and now I can't buy or do anything with my players. If possible, I would like to get something back because I will have to restart my team and lose everything and probably will have to go out and buy more PSN cards which cost a lot. Please try to fix this problem and help me out. Thank you!

I bought EA game, brand new. The online pass didn't work. EA never helped at all. The online pass is a ripoff. Do not buy EA games until it's gone. I will buy no more, they are stealing from poor consumers. I bought it to play online, now I spent $70 for nothing.

I own several EA sports titles that no longer allow me to access my profile info and forced me to reset my settings upon start up. I find this very unacceptable having to manually reapply my settings with each game.

I am a recent Xbox 360 owner since last Christmas time. The only reason I am filing a complaint is for every EA game that I have played online thus far. It seems as though your company has something against me in NHL 11. I had recently just received my legend card and since then my time playing online has been miserable. My Athlete in the game has the qualities that should make him better than my competition, but instead he always drops his stick after he gets hit and he always loses the puck, even though his attributes for puck handling are 90+, after a weak hit like getting a pillow thrown at him kind of hit. Needless to say that this has caused me to lose my cool quite a bit. Another thing is I hate that you have to have a code to "play" online even though I have already had to pay for $60+ Xbox live so that I can play other games online. So my question is why are you trying to jip me of what I paid for in the first place? What would possess you guys to even come up with an idea this, to be frank, stupid and selfish?

I bought pre-owned Fight Night Champion . Thank ** for that as I have had a free seven-day trial which I have spent all of two hours online over this week period! What a waste of my time! I spent more time trying to connect than playing and trying to sell you an online pass for $7 the game is not even worth $7 with the online features. What a waste of my life!

I am also having the same problem. EA's customer service and follow up is non existent. I have asked for a refund and they have refused. At this time, I am pointing this out to EA. I purchased the game on day 1. I also purchased $140 worth of gold packs. That is a total of $200 that you have kept without access to it. That is fraud as advertised by your game. I have spoken to a lawyer and he has stated that we have grounds for a class action lawsuit. At this point, EA, I will give you a short time to correct this longer than I already gave you, which is 30 days. Yes, that's right, 30 days. And I have had almost non existent access of which you stated to me in emails & phone that I would have a response to my problem within 48hours. Yet still I wait for it. Fine. Your servers and customer service are poor at best. Well, give us a refund.

I am starting procedures for a class action lawsuit. Anyone that is interested in it as well and would like to put pressure on EA to give us what they advertised and we rightfully bought or give us our money back. Please email me at *** or same gamer tag on x.

While classes D through Retro are easily beaten, in GT1, I've managed to win one race by knocking the other driver off the track. The rest is hopeless; I've spent 30 races on one track without a single podium finish. I had 6 different cars and countless setups to no avail?

I can imagine a little more competition than the original Shift. But, give me a break, even others are complaining about the fruitless effort to get past a class level too! No matter I used a high XP or low XP vehicle rating, the lead cars always stayed a step ahead. Why is that?

Shift 2 is a 2011 game, and I got it for $19.99, no wonder. Word must have spread quickly; it is "The Game You Can't Beat." It may have only been 20 bucks, but I feel quite let down that EA would release such a game. I've already pre-purchased Battlefield 3 and found the Beta's look is almost similar to Activision's CODs which have surgically clean battle maps which look as if they're done in 8-bit color. At least the Beta, though too clean for me, looks like a war occurred. However, 25 in a group, you only get 10 paces before your dead? What is that?

Fifa 12 is an absolute **. The tacklings are crap, the gameplay is crap and the servers are complete **. I want a refund!

I recently made an ultimate team up on FIFA 12. I had an email from somebody called Zakstack saying, "Hahahaha superhacked." He managed to hack into my PS3 computer and take over 450k worth of players! I want to know if I can claim my coins back. And I want to get that boy off PS3 system altogether!

Every time I play Ultimate Team Head-to-Head Match Up, my Xbox either freezes or I get kicked from the game and receive a loss, losing a game on the players' contracts that I bought. I want my money back.

I was winning against a top ranked opponent and before the 3rd quarter started, he froze the game. It just kept fading away to different camera angles. I can't press any buttons. I even recorded a video for proof. This is a ranked game and this is ** if I get deducted points for this glitcher.

I recently bought a FIFA 12 and my code for the free gold packs does not work. Can you please explain why it keeps coming up as an invalid code? I have tried this about 10 times and it still does not work.

I was playing NCAA Football 12 on Xbox 360. I was playing as a running back in Road to Glory.

On the last play of the game, I decided to "watch the play". We caused a fumble and ran it back for a touchdown. On the extra point, I chose to "watch the play" again (note: time reads 0:00). I hit start to pause the game and watch the replay of the fumble. And the game froze. I have let the game sit for at least 10 minutes...absolutely no response. No response from the controller. Apparently, nothing can be done.

I have bought Madden for the last 6 years. I love Football, but I hate Madden. I just want a real football game please. EA has no competition, so it's BOD inflates prices and holds back innovation by hiding behind exclusive deals.

I feel terrorized by EA, powerless. This is a microcosm of what is wrong with our world today. People lose while oligarchs win.

I recently purchase NCAA Football 12, a video game made by EA. There are far too many bugs and glitches in the game for this to be considered a final product. The game freezes on a constant basis, to the point where I don't even want to play. It even freezes, before I can get to the main menu screen.

Trophies pick 6 and come back from behind in under two minutes left in game. Didn't receive trophies after game. Also ultimate team servers freeze every time I try to play now. Also coins should be same in head to head play as they are in ultimate team.

Every single digital game I've played from this company is just awful. They all continue to crash. And their pc controller set up was probably configured by monkeys or something. Anybody who is going to purchase digital, save yourself the problems and don't blow your money, because as per my knowledge, there is no kind of support, period. I have Madden football '09 and baseball.

I've been a supporter of the madden games for as long as I can remember, and I can't believe that you DIDN'T include Online for the PS2 version of Madden 11. I didn't like the way the PS3 version play. The PS2 version is better to me and tons of other fans, those graphs, its about game play. I am so upset. I supported you for years and we the fans get nothing in return for our loyalty. Never. You just want our money and that's it. I'm going to start a petition and tell people not to buy any EA games because you don't care for the poor. We will fight.

I have played NHL 10 since it has been out but I have been having troubles getting my legend card. So after playing a club game, I had gotten an A- for position score, B+ for team play and an A+ for stats and before the game my overall position was B+. My team play was B and my stats were A-. After I went and looked, and after getting a better score in position, it had dropped down to a B. I am not sure but I think when you get a better score your overall should go up not down.

i play fifa alot and as a Barcelona fan i go them all the time and most of the people i play against go English based teams. (Chelsea Arsenal Mancherster UnitedLiverpool)petr cech is over rated Anelka is too fast strong carregher is far to fast almunia is too good wallcot is to strong gerrard is unstopaple sometimes and i am sick of there players being so over rated it annoys me grately for when i am playing as Barca they are undrated Messi is not as strong as he is in real life Ibrahimovic cannot finish and i think this puts towards me losing alot of games if this continues onto fifa 11 i shall not buy the productany more.

I recently received Madden 08 for Christmas. Since then, I have been online chatting with customer support about 3 times a week hoping to get some resolution to my problem. I have a PS3 and the game continuously freezes during game play. I've played the same game 6-7 times before I can get a full game so that I can save. I also returned the game to the store per the EA Sports tech that I last spoke with. The ending response is delete all your game info and start over. Well, I'm done with that crap. It doesn't work and I've told them that and they don't care! You should not have to put up with this stuff as a consumer. So I don't know what the answer is, I just know that this game is junk and I want justice or whatever it takes to get this problem fixed. Us consumers are having enough to deal with everything else and our money could be spent elsewhere than on a crappy product. If I wanted to waste 30-60 dollars and get nothing in return, I'd just go outside and throw the money in the wind. Thanks for nothing EA Sports.

I've tried for days to obtain technical support from EA Games. They do not reply to the email support request and I have waited for hours for a chat support person to help me; at the end of each chart request waiting period, EA Games cancels the chat request. I will never buy one of their products again.

i'm done with ea sports, i've had tons of problems with ncaa football 2010, here lately these problems seem to be in all of their games. What I can't understand is that every 3-4 years they change all of controller buttons so you have to constantly relearn the game. But don't worry about it, don't change a thing because i'm done with EA! I'll buy any sports game as long as it isn't made by EA! last 4 or 5 games i've bought have been [bad]! Done with it!

What horrible customer service. I would like to have this taken care of immediately.

Re: Madden 08 / EA Sports:

I have purchased this video game for the Nintendo Wii console. I have experienced many glitches that make this product unplayable. Constant freezing, numerous problems with the gameplay which make playing it impossible. I have researched many complaints about this product on the EZ Sports forums and on Consumer Affairs and I believe the maker of NFL Madden 08 (EA Sports) knowingly sold a defective product, and has refused to reimburse customers for a product they know is unplayble, although they marketed this product as playable.

I have spent over $50.00 on this product and I feel EA Sports and Nintendo have a responsibility to reimburse its customers for a product they know is unplayable.

I'm a fateful EA Sports fan until recently. I have a Play station 3 and bought Madden 09. The graphics are amazing. The game play is outstanding too if you can actually finish a game without it freezing all the time. It's not just the Play station 3 that's having this problem; Madden 09 for the Xbox 360 has the same glitch. And I know its not my PS3 thats having problems because all my other games work just fine. How did something like this make it through their testers is beyond me?

The most frustrating thing about this whole mess is that my friends and I each bought the game and were all having the same problem. Three of us own a PS3 and two own a 360. Were stationed in Iraq so it's not like we can just get up and head on down to the nearest Game Stop to return the item. With what little things we do have down hear something like this does wonders for moral for those who do play Madden. We can't believe EA Sports hasn't done something about this. It's their responsibility to do a recall since they put out such a poor quality product like this or at least address the issue rather than ignore the whole thing all together. EA Sports should either fix and exchange the game (Madden 09) or simply give refunds to consumers.

having problems with nhl 08 nascar 09 and tiger woods 08 games keep freezing. keep getting disconnected from the server after every game. having to keep downloading online rosters and for what. so i can online and when i'm they disconnect and i don't get the win. all my buddies in ireland have the same hassle. should playstation not be looking at this ea sports are giving playstation a bad name ard should revoke its licence. consumers should stop buying their games

I bought battlefield bad comapany for ps3 and found that online multiplayer games lag so bad that game is not even playable. I registerred game @ EA and asked for tech support, and received an auto responce which was no help. Now they won't let me log on to my EA account to get any more tech support

$65.00 for the game

I recently bought a used copy of Tiger Woods PGA Tour 2008. While playing the Tiger Challenge, I encountered freezing while playing the Henrietta Brockway. The game freezes between the 2nd and 3rd hole. I then found out through an internet search that many customers were having this same problem. In fact, so many have this problem (because the game was released in a faulty, non working condition) that EA made a patch available to fix this problem. However, obviously, you need to have an internet connection to download using XBox live.

What about the customers that are unable to download this patch? Well, after wasting a half an hour with customer service (which does not provide a 1-800 number), I was given multiple ridiculous explanations on why it is not their problem. 1) EA claimed that it is required for their product to have XBox live and an internet connection; 2) A patch is needed for an already working game; 3)It is the customers fault for demanding the game. Therefore, product quality is sacrificed in order to get the game out more quickly.

Again, their customer service rep named Jordan stated verbatim, it is the customer's fault for demanding the release of a game and thus they could not supply a complete working game. Furthermore, they told me that I would have to take it up with the store that I bought the game from in order to get my money back and it is no longer their problem. EA has lost my business and hopefully others. If you wish to speak with an actual customer service rep, call 650-628-1001. After going through several prompts, say agent and it will transfer. Jordan and Rick were apart of the NCAA 2009 division.

Loss of $40

I bought RockBand (PS2) for my 12 year old son's birthday. From the start, the disk would not load properly. The music and the lyrics were frequesntly out of sync. He and his 17 year old brother played the game for about 20 or 30 minutes before it locked up entirely. They used a cleaning cloth for CDs to wipe off the disk but this still didn't resolve the problems. My ex took the disk and the receipt to the Blockbuster where I'd bought the game and was told that we'd have to bring the entire game back. I took the game back when my son came back home and was told that I'd have to go online for problems. I sent EAs customer service dept a request for help on 7/3.

They responded asking me to do all of the things I'd already done. I responded back and let them know this and received a reply asking for my info (name, address, ph# email etc)so they could forward it to whatever dept handles software replacement. I sent this on 7/8 and, on 7/9 I got a response from them asking to allow 24-48 hours to receive a tracking # for the disk. I have gotten nothing. I sent ANOTHER inquiry (the website would no longer allow an update to the original email) asking what the status was and WHY I hadn't received a tracking # (it had been 2 weeks at that point). Again, I received the promise that I would have a response within 24 - 48 hours.

That was on the 21st. It's now the 28th and I STILL have nothing. I went on their website and sent an updated request today asking to speak with a supervisor or someone who can do SOMETHING. I have even asked if it was possible to BUY another disk. As it stands now, I have a useless $160 game that was supposed to be my 12 year old's BIRTHDAY PRESENT that has been sitting in the corner for almost 2 months now.

WHY is it that the largest companies usually have the worst customer service? They SHOULD be the ones best able to afford the cost of having excellent customer service to insure that their customers stay happy and continue to fill their company's pockets! I am very dissapointed and will make my purchases with another company whenever possible from now on.

I am at the moment in Iraq tryin to bring a little entertainment to my life as possible. So I picked up a copy of Nascar '09 to play. I finally do good ona track and save it, and later that day i turn my 360 on and it wont load my profle. I refuse to start over. EA Sports will get an email from me every day until i hear something back or they give me a refund.

So disappointed with them. $60, pretty much a waste. Since this happen i will know get my xbox 360 modded over here and then just buy games for $7 and if they freeze on me, its only a waste of 7 dollars instead of 60. Step your game up EA.....Make It Happen

i would like ea sports to make a cfl game because do u know how many canadians would buy it cause it would be the first of its kind they would make 1. lots of ppl happy 2. lots of money

I have a copy of nascar 09 and I thought that it was a pretty good game until it started freezing on me. After it freezes, I have to delete my profile and start over from the beginning. This has happened to me six times thus far. I have more than 50 friends online that play this paticular game and they ALL have the same issue. If there is someone out there that can help resolve this problem I would greatly appreciate it.

I spent $60 for a game that was obviously not thoroughly tested. I cannot find out how to contact EA about this problem, but from what I have read online, it doesn't sound like EA Sports is taking any responsibility for this problem anyway. They say that EA is blaming the problem on Xbox...I have over 20 Xbox 360 games and Nascar 09 is the only game that freezes up on me...

$60 and a bunch of frustration......

Madden 08 is unplayable. I have been a loyal fan of Madden and purchased every version on a yearly basis since the first game but now they have lost me for good. The franchise mode doesn't allow players attributes to improve through game play in the 08 version, but by practicing between games.

When you go to practice the game freezes up thereby not allowing players to improve at all. this problem renders the franchise mode worthless and also madden 08 altogether. I did call the EA sports customer line once, and the person I spoke to gave me a pre-rehearsed run around pretending that I was the fist person who had complained about the games many problems. He acted like my problem was an isolated incident and that he had never encountered such a problem. No doubt he was being told to say what he said to me but I wasn't born yesterday. EA sports should have valued my business but instead chose to play dumb and alienate me. Not a good way to do business.

I'm out sixty bucks and I'm also upset that I can no longer play Madden anymore. I guess I'll have to try one of the other football games for ps3. Never again EA Sports.

Madden 2008 keeps freezing and locking up the system we have which is WII, purchased in December 2007

When I play in franchise mode after 4 sometimes maybe 5 years a team will not sign free agents making them have like 10 people on their whole team

I've purchased three copies of EA Sports Madden 2008 video game for X-Box 360, and none of them work. In fact, I bought the $400 X-Box specifically for this game. The game always freezes either at halftime or at the end, and you end up having to turn it off and you lose the game. I'm disgusted with this thing. And the company is supremely unhelpful in troubleshooting. I cannot get them to respond. They just say look at our message boards. Judging from the complaints on their message boards, I'm hardly the only one having this experience.

Many glitch problems with their popular game, Madden 08 for ps3. One major glitch happens during online play. Your opponent is somehow able to disconnect from the game and no matter how bad you are beating this person, you get the disconnect and the loss. Many people know how to do this and use this to their benefit. It is very poor and greatly takes away from the fun of playing the game. Problems like this should not be missed prior to releasing the game. $60 is a lot to pay for a video game, the least the maker can do is attempt to release a problem free product or attempt to correct the problems once they surface.

EA Sports is a monopoly when it comes to their Madden NFL product. They have the exclusive license for the NFL and provide (in my opinion) a completely sub-par product. Starting with Madden 09, they are taking away the ability to play a new NFL game from PC users by cancelling their PC version of Madden. Unfortunately this version was smooth and easy to play with customizable features such as the View of the gameplay. I purchased the Xbox360 version of Madden08 to get used to the idea of playing Xbox360 and was greatly disappointed in this product.

The fact that EA Sports has the exclusive NFL license makes it impossible for the competition to put out a better product. The play on the Xbox 360 is slow and choppy with many glitches. With their exclusive license, EA now has the ability to take away the possibility of playing a new NFL game on your PC. Just like any other monopoly, EA makes ruthless decisions to accomodate their bottom line without considering the needs of the consumer. I personally know hundreds of people who will lose the ability to play Madden 09 when it comes out because they do not have the money to play hundreds of dollars to buy an next generation platform when they already have a perfectly good computer.

This is a monopoly because they are forcing the consumer to spend even more money on a video game machine if they want to use the Madden product. Each year, the Madden team does not put the best quality possible into this videogame. When they had competition, they made leaps and bounds in quality. Now with no pressure from losing money to other NFL videogame manufacturers, they provide almost the same game every year. I wasted $50 in buying the Xbox 360 version of Madden. It is a disgrace to advancements in technology with a large pricetag.

Even though this is just a video game, this situation shows the ability for two large corporations such as Electronic Arts and the National Football League to tie the hands of the consumer by providing a product without the opportunity to allow for the consumer to be able to make a choice in the price or quality of the product. By this agreement, they have the ability to raise prices and reduce advancements in technology without fear of competition getting in the way.

By the increase in price and only small changes in graphics and gameplay in recent years it shows that EA Sports is trying to minimize costs and maximize profit. Also taking away the ability to play the game on a personal computer forces millions of customers to have to buy a next generation videogame platform to play an up to date NFL football game.

Madden 08 Freezes trying to play Franchise Mode. Deleted cache, Profile and all Madden data (Games Profile etc.) Reviewed many posts applied all solutions no cure. EA Sports deleted from their forum all posts referring to game locking up or freezing. Class Action Lawsuit Pending

It seems I am running into the same problem as everyone else, my franchise froze after 4 short season. Now, I updated my rosters when I had my free trial of LIVE, cause Vick is gone. However, now I dont have LIVE anymore and am not paying to fix a game I paid 60 on that should work properly from the start.

I have bought every madden football game since 96, dating back to my playstation days, and it has been the best game ever. This year however, is a pathetic product. I hope John is aware that a product he endorses and plasters his name on is something of little or no value. It is more arcade style than it is realistic. 06 for X-box was a far superior game, NEVER froze once in 19 seasons!! Now this game wont let me past year 4, inverts sacks and interceptions in team stats, and does not even correctly add turnovers in team stats (only in madden 08 can a team have -11 turnovers with 17 int and 12 fumbles) Your coach doesnt retire anymore, he simply disappears. I can also throw the ball through my lineman, juke through a defensive player, get intercepted 14 times in one game (4 by a defensive tackle!!), sacked 23 times in one game, and watch line backers and other defenders jump 5-6 yards to intercept every pass.

This game seemed like it was aimed at nothing but profits and forgot COMPLETELY about quality. It has made my decision about selling my X-Box very simple. After 12 wonderful madden seasons, lucky 13 has seen its time run out.

60 dollars wasted, simply put, HUGE disappointment. I hope you have something to say EA Sports. John Madden, please reconsider your endorsement next year.

I have, as many have, been unable to play Madden NFL 2008. The game freezes consistently during its single player franchise mode, and as a result, I do not play it at all.

This game was a waste of $60.

Ok! I had a glitch in madden. This is what happened. The guy had called a auditable vince young the QB lined up behind my safety while the rest of the team lined up normal he hut the ball from behind my safety and ran straight up with it for a touchdown. I have never seen anything like that before ever. I am not to happy with the glitch's in the game.

I lost the game.

Madden 08 is the worst Madden ever and is so unfair and poorly designed I may have to start buying an alternative. I have bought every Madden since 1999 and usually go the day it comes out but am terribly disappointed this year. I put Madden 08 on all madden because all pro is extremely too easy and all of a sudden the computer has like super human powers. There players catch everything on defense while yours continue to drop every interception opportunity. It is unrealistic, I want it to be competitive but no player can jump 6 or 8 yards to sack me every play or make me fumble all the time while the computer never makes a mistake. Also there is a mysterious football that appears on the field a lot of the time and will not go away. You are forced to play with this football sitting on the field and you play right over it. I paid $60 for this junk and next year it needs major improvements. All madden setting needs total reconfiguration and make it at least half fair because now it is impossible to play and they have designed the game with no thought as to how unfair and unpractical the game is. MADDEN 08 IS TERRIBLY DESIGNED!

Madden for the 360 is a very big disappointment. One cannot play the game because of the defensive ability to blitz up the middle every play. There is no way to defend against it on offense. I have purchased my last game of Madden.

I was a die-hard Madden fan. I have always rushed out and bought Madden every year. I feel that I was a good, dependable customer. But the game has gone so far downhill that I can no longer see the point of wasting money on it. And I feel that Madden and the NFL are responsible for the fact that there is no alternative NFL title. So here I am stuck playing NFL2K5 (which is by far the best game now that it is backwards compatible) which came out 3 seasons ago. I am both disgusted and helpless at the hands of EA.

Madden 08 for the PS3. I've just finished my third season in Franchise mode and right after the Pro Bowl I'm not able to continue into the off-season.

If I spend $60 on a game that I believe is to be of high quality and am going to defend for its small imperfections ( PS3 frame rate vs 360 Frame rate) then I would not expect to suffer small little imperfections that can derail a long franchise due to some developers laziness.

I have been an avid EA enthusiast for years now. I wait in line for Madden every August, and can say I truly am disgusted by Madden 2008. The franchise mode is unplayable. Also, the online matches are unplayable. My online record is 14-10, however only 3 of those losses were legit. The other seven losses were all disconnects. It's not my connection, because I always remain on Xbox live, but disconnected from the EA servers.

I saved up money from Christmas to pay for Tiger Woods PGA 2008 for Xbox 360, and after 3 weeks it's started freezing. I can't play it at all; it doesn't load. EA sports should surely replace this product as it's faulty. What is the direct complaints email?

I spent money on a game that no longer works at all.

I purchased the new Tiger Woods 08 to find that all the game does is freeze for no reason. All other games have no problem, my system is clean. I am really disappointed due to the fact that it is an expensive game for the X-Box360 and to be released with all of these flaws is unfortunate. They should feel ashamed.

Lost money, and enjoyment time I thought I would have.

I own Madden NFL 08 and all it does is freeze in Franchise mode. No matter all EA patches so far it still freezes. I went so far as seven seasons of training my team and for some reason you train these few people and the game freezes just to train a few people. Not only that, but I restarted and it no longer waited seven years, the same result when you choose players to train it acts like it loads and suddenly freezes. Can those guys also improve the defense with the penalties I was 3 and 25 in one situation due to pressure and because of penalties of the other AI team in franchise mode one hut, hut by a Quarterback again and again makes the Defensive End cause a penalty and it became 3 and 5 this is ridiculous and unreal. Also, the quarterbacks are unrealistic. This game is a wasted $60.

I purchased an X Box Game for 49.99 and it did not work. In accordance with their warranty I sent it back certified mail return receipt asking for a replacement with a copy of the receipt (it had to be within 90 days or purchse which it was). I can't reach a live person at the company and even though the tracking shows they received it 12/10/07 I did not get a replacement and cannot speak with anyone about it.

This is a game that comes out yearly and the fact they have it already two months is making it obsolete. I would like my replacement game as warrantied or my money back.

I've been having continuous problems playing online games with Madden 2008. Now I finally cannot play online at all because everytime i start a game, I am disconnected within the first two minutes of play.

I purchased Madden NFL 2008. There are many flaws within the game, and I have already corrupted 2 $30 memory cards for my playstation 2. There are cards that you earn in the game or completing tasks. Two of the cards you earn cannot be unlocked even though you complete the task. Numerous crashes and freezes.

A non-returnable product, damaged memory cards, complete waste of time.

EA Sports knowingly and deliberately marketed and sold a broken piece of software in the form of Madden NFL 2008. Their subsequent responses and actions have been nothing short of insulting to the millions who've purchased their game for between $50-$60. The franchise mode is broken. In this mode, the player assumes the role of a General Manager of an NFL team and guides them through 30 years of existence, or at least EA claims you can play that many seasons. In reality it's more like 2-10 depending on who you talk to in the gaming community.

All grievances have been aired to EA, and their forums are the proof. Many intelligent, well-meaning customers have posted their concerns and complaints without getting irate and have been largely ignored. EA has, on occasion, posted that they are releasing updates that correct these problems.

Every time I play a game in any mode on the wii, I find that players have black heads and white bodies or black bodies and white heads

No damages, it might be a graphics problem.

When progressing to the 2010 season of Madden 08, my system will not progress past the pre-season on franchise mode. Thus I can only play 3 seasons of franchise mode.

I payed $60 for this game on a limited budget.

I spent, playing Easports, 3 seasons training players and building them up, and right when my team is decent, the franchise mode freezes. There's about 80 hours of my life wasted. My question is: Has anyone found a way to fix it? Is anyone getting compensated in any way?

I have $60 down the drain and over 80 hours, with drafting, training, scouting, playing--all for nothing. Shouldn't there be some warning about franchise mode freezing some where on the box?

My brother and I were playing a game and he had the ball on the 15 yard line, it was fourth and goal. He threw a pass and was ruled a touchdown, I challenged the play and it was overturned. Instead of giving me the ball on the one yard line the game gave my brother a first down and goal on the one. It should have been my ball and I was winning by a touchdown and with only less than 2 minutes remaining in the fourth quarter I probally would have won the game, Which I had 20 dollars bet on. Not only did the game cost me 20 dollars, it has driven me away form the game forever.

Madden 2008 on the next gen systems fails to deliver on features that are and have been available on the current gen versions. However when you look at their website they make the following claim which is false/misleading: Take full control of every aspect of an NFL franchise. Construct a state-of-the-art stadium, hire your coaching staff, draft players, and manage the entire operation from the top down to build your dynasty.

How can one control every aspect if its missing features that people are familiar with from the current gen games? In order to control every aspect on next gen if they are missing features are available on current gen.

For example, on current gen you can create a stadium without relocating a current team or without changing their logo. I was relying on this statement being correct when buying this game and basically it has failed to deliver on that promise. If the next gen versions werent missing features that were available on the current gen, it might be called puffery but since people have very specific knowledge of the various aspects one should be able to find based on whats in the current gen versions, its not really puffery. Its a lie.

The game costs $60, I waited in line at midnight the day it was released, and the hours wasted playing it to find out it doesnt work.

Complaint: There are key problems with the franchise mode that makes it unplayable. The game freezes up after a few seasons. The timing at which the franchise locks up although it is not identical each time. This appears to occur because released players are not added to the Free Agent (FA) list in the franchise, and therefore teams cannot sign enough players to play with at each position. This generally happens at the FB, TE, K and P positions, but I think that it probably happens at other positions as well, but one of the four positions above runs out of free agents, and the game locks up before any other group gets depleted. I have contacted EA sports customer service directly and they blamed my console, memory card, and everything else besides the actual game. Also, many of the features that were in the Xbox (old generation) game are not included in the XBox 360 version. This was extremely disappointing but do not render the game unplayable as the franchise freezing does. The most disappointing item missing in the 360 version was the ability to upload files to a folder on XBox live for use by another player (ie. providing the ability to play franchise mode with other players).

I am Legal Counsel for a public company in Canada, and have been watching the Forums on the EA Website. They are generally accurate in their summation of users experiences with the game and with EA customer support. However, many of them appear to be irate kids that may not provide the best evidence of improper conduct on behalf of EA Sports. The only reason that I am volunteering the fact that I am legal counsel for a public company in Canada is that I might be able to provide Consumer Affairs with a very credible complaint. I believe that EA Sports has likely violated consumer protection laws (and other laws) in many jurisdictions, and that their response has been unsatisfactory to consumers generally and to myself personally. If I can assist Consumer Affairs in dealing with EA Sports (in a non-legal capacity - I can only act for my company and not anyone else), please feel free to contact me. I provided my work phone number and am in the office Monday to Friday from approximately 8:30am-6:00pm Mountain time. I provided my home e-mail address as this is a personal complaint, and in no way is a complaint on behalf of my employer. I hope I got EA's address correct. easports.com is their web address. Bob

I purchased Madden 2008 for approximately $60.00 and cannot play the franchise mode because it does not work. The franchise mode was the single most important advertised feature for me, and I do not play the game as a result of the freezing issues within franchise mode.

I purchased Madden 2008 for the xbox360 console. It was purchased, like other games, for fun and stress relief. It has been anything but. Every once a while you can play a game without any major disappointments. More often than not, the game is a source of frustration.... The game fumbles too much. Way too much. People disappear during game play. A quarterback stopped their waffling, then casually walked off the field without being tackled... The ball occasionally travels THROUGH a receiver. I have seen other glitches experienced by other games.

Out 60 bucks. But I did learn a lesson... will not purchase another EA game and will advise friends, and anyone willing to listen, to do the same. I want to sell the game, but could not do it with a clear conscience.

EA Sports has rectified the situation with game freezing by providing a patch which you can download.

I am satisfied with their actions with satisfying the customer.

This is false advertisement and they lied to us when they told us, being the customers, that we would receive a patch and didn't get one. That means we wasted our money on a game with a mode that is unplayable.

I suppose I am beating a dead horse after having read the throng of complaints. However, it does not make my experience any less significant or harrowing.

I have been a faithful customer of EA and Madden NFL for many years and have never felt so moved to complain. The jump to the next gen systems was supposed to mark a wonderful new experience in football simulation but has fallen woefully short.

I have dealt with the same problems that crop up in this title every year such as defensive backs with eyes in the backs of their heads and the ball being placed ON the first down marker but still being considered short. As sad as it is that these things happen every year, I am accustomed to them and accept them.

However, the releases for the XBOX 360 and their $20 price tag increase, have become the scourge of the gaming world. The Madden Nation competitions would lead you to believe that the game is still the greatest thing since sliced bread, yet sliced bread may have caught back up and even passed Madden again.

I have wasted countless hours of my life and frowned from the disappointment that each of the last three next gen Madden titles I have purchased have all been victimized by inexplicable game freezing. The freezes have been random, although seemingly near the end of a game thus eliminating all progress. I have just entered my second franchise season after having imported the NCAA 08 draft class for true simulation experience only to have the game fail to advance past the first week of preseason. There is no simulation possible and if I play through the games, the game freezes after two beeps while loading the post game screen. The game is now utterly useless as I am not interested in wasting more time on the lame superstar mode the developers insist on having.

I bought a game for my PS3 console (Madden 08) and the game has stopped working due to flaws within the design of the game. It has become unplayable due faulty programming

I lost $60. I want it back. Now.

I was sold a false product, I bought the game with expectation that the game would work for what it was intended to do and it does not do that. I am not a beta tester of the game I am consumer that payed money for the game that is not working product when the game was sold as wroking prudct and it is not.

I spent $60 for this game and for what? A game I can't enjoy and hardly play. EA can't fix the problem?

Like many people have already mentioned, this game is a joke and unplayable. Game freezes, ridiculous computer stats (quarterbacks throwing for 35-40 TDs and 2 INTs), random game glitches, and the biggest one, a franchise mode that cannot be played more than a few years without freezing. EA said a patch would be out a week after Sept. 19th and a month later, there is nothing and there has been zero updates from tech support. I have always loved playing this game, and have dealt with random stupid things wrong with the game, but this is ridiculous. The game has been out two and a half months now and I can't even start a damn franchise on it because there's no point if it's going to freeze in a season or two afterward. Simply unacceptable.

Purchased Madden 08 for the XBOX 360. The game completely freezes during franchise mode and thus makes the game unplayable in that mode.

Spent $60 for a game that I can't play.

I purchased Madden NFL 08 with the sole interest of a realistic experience in Franchise mode. After three years the game froze up after no available free agents to continue the game. I am also having problems with the player editing feature.

I bought Madden 08 for my xbox 360 but its got too many glitches. My franchise freezes and people disappear. It not really playable!

I bought the game for $60 expecting it to work properly (which a it should).

A patch was supposedly supposed to be released by EA to address the issues that I and many others have noticed about the game, but unfortunately despite many promises to deliver a patch, nothing has come out and now the company has gone silent on when this patch will be released. The game freezes mere 4-5 years into franchise mode, because the free agent list depletes and players randomly dissapear. This error causes the game to freeze since there are not players to fill roster spots in the game.

Other problems that exist are numerous, including a high rate of in-game turnovers which cause the game to be completely unplayable and no fun. The game is advertised as an NFL football simulation, yet plays like an arcade title meant for completley unrealistic gameplay. Glitches that existed and were well noted in previous Madden NFL titles continue to exist in current Madden NFL titles, which proves that these games go completely untested and uncorrected year to year. One of the glitches is a stat recording glitch, which credits defensive players with 2 interceptions for every 1 interception thrown by a quarterback. This issue existed in Madden NFL 07 and was noted many times over by fans, yet not corrected in 08.

Madden NFL 08 is a 60 dollar game that is not playable, and Electronic Arts has allowed 2 months to pass and still not addressed the problems discovered. This is by far the worst treatment in product quality I have ever received from a company. I often suspect problems to appear in electronic items, but these problems always should be addressed, and Electronic Arts refuses to fully address the problems in their game. My only option for NFL football videogaming has been reduced to a bug filled unrealistic mess of a game that is completely unplayable.

I paid roughly 65 dollars for the game and I would like to be refunded in full.

A service/game that I paid for does not work at all. My money was essentially wasted. $59.95 if I recall correctly.

Freezing problem on Madden NFL 08. The system continually freezes in Franchise Mode which forces me to restart the system and try to reboot the game unsuccessfully. I have had to delete my franchises and start over from scratch. I am extremely disappointed with this game.

Boy was I wrong.

This game is loaded with so many glitches that it is unplayable. As I have for the last 4 or 5 years, the only mode I play is Franchise Mode. Everything is okay until season 3 when the glitch of released players disappearing from the game catches up, and therefore there are very few free agents and teams cannot fill their rosters. so when i go to start season 3, the game just freezes up. I have restarted franchise mode 4 times now and it happens everytime, sometimes in season 3, sometimes in season 4.

If you try to change the number of one of your players, his age changes and most times he becomes 4-5 years older.

there are several other glitches, but these are the two main ones.

I am just apalled that EA can release games like this with so many glitches and not think twice about it. I contacted EA via email and the response was useless. They said to just delete my saved file and start over.

physical damage is I have spent countless hours of my time trying to get this game to work with no results.

The customer support page indicated that the game takes approximately one hour to download. I have DSL, I figured the most that the game would take to download is three to four hours max.

The game took two entire days to download. EA stated that in order to play the game, you must use the EA Download Manager. I was able to install the game on my computer, but was unable to launch the game due to problems with the EA Download, a product EA stated necessary to play the game.

I wrote to customer support a few days later informing them that I was unable to play the game due to an error message Please log in to the EA Download Manager to confirm ownership.

I told them that I have done so many times and have even uninstalled and reinstalled the program.

They sent me back some instructions to manually remove the software and edit my system registry. I followed the instructions and specific folders that they wanted me to delete were not on my computer.

I in return erased my entire computer and reinstalled my operating system. I wrote to EA customer support again and still the technicians are sending me the same directions after I explain repeatedly that they do not work. I open a second complaint informing them that I am dissatisfied in the tech department as the answers they give customers are not specific to the problems customers are having. I even emailed telling them that I am going to file a consumer complaint. After doing ample research I notice that I'm not the only one with this specific problem.

I write again days later informing them that I still have yet to get suitable help with my problem and I'm getting seriously upset. The complaint was deleted.

I called EA Customer Support on Wednesday October 3 and informed them of my problem and explained to Allan (said that is all he can tell me about himself) that I've been trying for over a week and that the issue lies with the EA Downloader and not my computer. Allan said that he will escalate the issue and email me back within the hour. I never recieved an email. I called the customer service hour again at the end of my business day and asked for an update. The new tech couldn't tell me anything. I stated that I told the person earlier that I need to know the steps to take to get an original copy of the game sent to me via mail. I even told them that the reason I purchased the download was because i wanted the software installed by the 8th of October and this situation is frustrating.

I told them that I didn't pay for something to spend hours downloading, reinstalling, editing, and emailing customer service. I told him that at this point, my concern is having the game shipped directly to me. The tech said that they can't do that according to EA Policy and that someone will call me tomorrow. Itold him that I needed the issue resolved by Thursday I have yet to recieve that phone call.

I have been a rabid fan of the Madden 08 football franchise as well as many other EA Sports titles. I have been playing Madden Football since it began, and although it has had it's ups and downs, I have always found it to be the best sports title year in and year out.

After buying my copy this year, I was pleasantly suprised to see the strides EA made this year in improving the game over the past few years (which were considered a little lackluster compared to previous years). Unfortunately that experience ended quickly. As I dug deeper into the game (mainly the Franchise mode) I began to see an enormous amount of glitches that have ruined my playing experience and made this years Madden 08 virtually unplayable. Here is a list of some of the bugs I uncovered:

* Constant freezing during the simulation of games

* Constant freezing during the loading of games

* Constant freezing during online play

* My 21 year old rookie turns 26 when I change his jersey #

Although I am disappointed that I wasted $60 on this game, I am more disappointed with the time that was wasted. Going through season after season of the franchise only to have to delete the game because of these glitches...now that's painful.

I have attempted 3 different franchises in Madden 08 and due to severe bugs/glitches, I have been unable to continue playing the game.

In my first attempted franchise mode, I wasnt able to get past week 3 of my first year franchise as the screen would freeze at the loading screen before that weeks games. Couldnt even simulate the games, it would freeze also. Basically had to start over, which I did.

2nd error occurred in week 12 of my 2nd attempted franchise. Game would freeze at the training section for that week, and then, even if i skipped training for the next two weeks, it would freeze during simulations and I could never even get to the playoffs. Tried every possible way to get around this and I had no luck. Changed all sorts of settings just trying to be able to continue my franchise, but no luck. 2nd severe glitch in just a matter of weeks.

3rd error occured when in my 3rd attempted franchise, the pool of free agent kickers ran out. Teams had cornerbacks kicking the ball. absolutely ridiculous. It was only a matter of time before other positions ran out of free agents. This led me to finally shut the game off for good.

Due to all of those problems, the game is now worthless. What makes this worse is that the EA bought an exclusive license with the NFL that allows no other companies (2K Sports) to use the NFL logo. That deal should be terminated ASAP as EA Sports has miserably failed their end of the deal. Give some other companies a chance to compete, especially if EA Sports cant due a halfway decent job.

60 dollars was the economic loss on this situation, as that was the cost of the game itself. Also very disappointed that I spent hours after hours only to have to delete all of the games/franchises that I had just begun to get into. 2K Sports would never put a product out that was this poor. EA Sports should be absolutely ashamed of themselves. This is beyond terrible.

After purchasing A video game prduced by EA Sports tiled Madden NFL 2008 and playing the game I came across many problems in the programming which resulted in the in-ability to continue gameplay. Upon starting a game in Franchise mode on 2 seperate occasions I was unable to continue play at certain points in the game due to the inability for the computer generated teams to fully sign and fill rosters, mostly due to the fact hat there were not the needed amount of players created by the programming of the game to allow all slots to be filled in the draft or in free agency.

I have had issues with connection problems with online play and have been dropped from the servers continuously. I have contacted EA support and have been given non descript answers and or complete idiocracy and no answers to any questions I have had. There is a refusal to refund money on the game from the store purchased due to the fact that it has been opened and played and EA has declined an ability or willingness to give a refund as well.

I have purchased this game and it's predacessors for over 20 years and have noticed a downhill slide in its performance and playability, but none to this point have completely prevented the game from being played on a program level until now. I understand that it is only a video game but the fact of the matter is that it was money or a purchased good, and it would be along the same lines as a power window not operating on my vehicle.

Well to start off with I emailed EASPORTS tech support about them doing something about them saying cheating will not be tolerated.And I told them that if they did nothing then I was going to come to you guys and explain what they are not doing. ... They say cheating will not be tolerated but they CONTINUE to let people play who cheat.

And so I went to log in on july 16th 2006 and so I put in my user name and password and I get YOUR ACCOUNT HAS BEEN SUSPENDED DUE TO VIOLATIONS.

I play on a site called pogo I pay $29.99 to play and they have jackpots that you can win up to $4999.00 on 9/24/05 I won a world class solitaire jackpot in the amount of $4807.90. it took 68 days for me to get the check I deposited it and had to wait cause it is an out of state check. Only to find out when I went to get the money the check had a stop payment on it, obviously the company couldn't remember when they sent it out.

It will be six months tomorrow 3/24/06 since i won and still have not received a new check in the mail. My hands seems to be tied i get no response from emails i write or phone messages i write and i'm at my wits end. And not sure where to turn next or what to do. This money was a blessing that i won, cause my family could really use it, and it has turned into a complete nightmare.