Complain about a product or service

D-Link

Nancy of Jacksonville, FL April 6, 2008

I called because a wireless adapter was not functioning which had a 3 year limited warranty. I was told they had to troubleshoot the item with them before I could get the RMA. So I did.

45 minutes later the lady apparently in another country told me it was not the adapter but my computer network. I explained to her that I had 2 other dlink adapters that worked fine on the computer so it could not be That the adapter was completely dead and wouldnt even light up to bad it is my problem.

SO... I thought I would try another operator to get a RMA same deal on the phone 40 minutes troubleshooting Same story anyway this went on 3 times total

Moral to the story dlink sucks and the 3 year warranty is a sham, they will never give you a return merchandise authorization!!! So that the warranty can be honored. Needless to say I have never purchased another dlink product ever again and never will. I was on the phone doing the troubling shooting they require 3 times and could never gat that elusive RMA.

My office computer was out of service until I could get to the store to purchase another adapter and used up almost 3 hours of cell phone time for nothing and work time to talk with an idiot

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