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Dell Warranty

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Brad of Little Rock AR (1/14/06):
I purchased a computer from Dell on 10-20-05 in the amount of 1618.24. A week after I received it, the hard drive failed. Dell agreed to replace the computer since it was still so new. About 60 days after I received the replacement, the hard drive failed again. Dell would not replace the computer this time; they would only send me "refurbished" replacement parts. When I attempted to install these "refurbished" hard drives, I noticed there were components in the computer that had MELTED!!! What a FIRE hazard!!! Turns out the motherboard and heat sink are bad.

Dell will not refund my money or send me a new replacement. They will only replace the motherboard with a "refurbished" one. This is unacceptable because the computer is only 60 days old. Did I mention I paid 1,618.24 for it?? I no longer feel safe with this hazard in my house. And, I have spent countless hours trying to resolve this issue. I demand my money back. Do not buy an XPS 400, they are fire hazards!!! Dell doesn't care about their customers, this is ridiculous. Done w/ Dell.

Alisa of Terrytown LA (1/14/06):
I purchased a Dell Dimension 2400 desktop computer on July 27, 2005. I have only had this computer for five months and my hard drive has gone out. I have not even finished paying for this computer yet. I called Dell on several occasions and they told me my warranty was only good for 90 days and that I should have received a call in October to see if I wanted the extended warranty.

I live where Hurricane Kartrina hit and had no way of getting in touch with. This doesn't matter to them. They want me to pay $39.95 just to have someone tell me ehat is wrong with the computer, which I have already had a professional look at it and tell me that the hard drive is bad, and that I would also have to pay for replacemet parts. I am so upset about this. I do not have time to deal with this, insurance claims, etc. from the hurricane itself.

They were very rude. I told them I was going to send it back to them and they told me I could not. As I have said, this computer is only 5 months old. I don't think it is fair that I spend so much money on a product that has gone out before I am even finished paying for it.

Richard of Rochester NY (1/13/06):
I bought a new Dell XPS 400 computer in November of 2005 and it has never worked properly. They have had me replace four hard drives, a sound card, a SATA cable, and the motherboard. I have spend over 30 hours with them on the phone and technical support and another 30 hours of time physically replacing parts and installing software.

I have a three-year warranty. I requested a refund and they have denied it. I told them I have had enough problems and wasted enough time. I told them I just want my money back so I can buy a properly functioning computer from another company since I need it for work and school.

Barry of Titusville FL (1/11/06):
Received defective Dell printer. Spent two hours on telephone before convencing "service tech" printer was defective. Dell agreed to ship replacement printer. Received incorrect model (less expensive)Spent two more hours on telephone. I was allowed to return less expensive model in the box it came in. I still had the original defective printer, time on return running out. Received correct printer however no return shipping label or instructions were included. A flyer that was included stated "if Dell requires return a shipping label will be included."

Checked my Dell account and found I had been billed for three printers, two of which were pending exchange. (10 day time limit to return or pay for printers) Three hours on phone to Dell attempting to obtain a shipping pick up. Service rep. stated pick up would happen in 24 to 48 hours.Forty eight hours later, no pick up or phone call from carrior. Called Dell again. Two hours later actually talked to a human being.

Once again told "new" pickup would happen in 24 to 48 hours. Called credit card company contested billing on two Dell "replacement" printers. Update: the original defective Dell printer remains packaged and ready for pick up on the floor of my home. To date no promised e-mail confirmations ref pickup have been sent. No promised calls from shipping company to schedule pick up. I will never deal with DELL again.

Jessie of Bedford PA (1/9/06):
The monitor for our family computer was flickering and causing our daughter seizures. Dell replaced the monitor(monitor was refurbished, not new as we had expected) on December 6, 2005 (arrival date) and we packed the broken monitor in the box that the replacement monitor came in. FedEx picked the box up on December 9, 2005 and we thought everything was ok. Starting on December 15, 2005, we started getting bills to pay for the monitor they said we did not return. Soon the calls started, every other evening at supper.

I have documentation that FedEx picked up the box, but Dell results to acknowledge that maybe the mistake is theirs or FedEx. FedEx is working on the problem, but Dell keeps calling.

I homeschool a disabled daughter with seizures. I have spent my days on the phone begging for help from FedEx and trying to get the man from Dell to listen to my words. I am afraid they will ruin my credit over a refurbished monitor. I have done all I can, I am a nobody between two huge companies that won't talk to each other. I have no physical damage or economic damage, just sleepless nights and a worry about how do I get anyone to believe I returned the monitor.

Giridhar of Sandwich MA (1/7/06):
I bought a Dell PC in Jan, 2005 - a very high-end machine for using it for my professional developments at home. It ran into series of problems with some of its parts making me even taking the risk of losing some important projects that I was working on. After a series problems Dell decided to replace the entire machine with a new. It sent me a replacement machine with slightly different configuration and a REFURBISHED sticker on it.

After making series of calls about that, Dell decided to send another replacement machine promising me to ship a New with genuine and all new parts. Finally I got the second replacement machine and the machine doesn't work. Every time I contact dell technical/customer service I get transferred to different departments at least 5 to 6 times and final my call gets dropped off. I had to start calling again and again.

One year of my time and energy has been wasted and Dell is reluctant to give my money back taking their defective products. I am going through lot of frustrations since last one year and my problem is not taken care by Dell till today. I have no option other than searching for some legal proceedings.

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