Dell Warranty

I have an extended software warranty from Dell Solution Stations, the phone number is 1-888-236-3355. Repeatedly, they have not solved the software issues behind the Dell laptop not recognizing the DVD drive that came with the unit. Instead of solving this problem, as I am always told they would, I am badgered for over 15 minutes to buy another software product from them for over $100. The technician would not move my case along until he had given up trying to sell me this software. Then, he proceeded to take two hours of my time and never resolved the problem. I told him from the beginning that I needed a hardware technician to fix this problem and he said he would give me their direct phone number and transfer the call.

Instead, he transferred me to the common Dell line of 800-822-8965. This cost another hour of time and had to get a supervisor to find my case file number of **. After all of this, the hardware agent told me I would have to pay another $60 to get his help. All of this is contrary to best business practices. I will never by a Dell computer again and I will try to get my money and time back from Dell Solution Station.

Be careful. Keep any documentation on any extended warranty you purchase from Dell. I am in the middle of trying to get a monitor replaced. Starting on Saturday 4-14, everything was fine. Then, I got a call back on Sunday and everything was still fine. Dell just needed to determine which monitor would be sent. No call on Monday or Tuesday.

I called Dell on Tuesday night. Everything changed. My monitor was now out of warranty even though I purchased a 5 year Advanced Change Warranty that does not expire until 2014. Now they claim I only had the 3 year warranty and that I did not purchase the extended warranty for 5 years that cost me $59.00. So on Tuesday night, I spend over 1 hour on phone with no resolution. I was promised call back at 9am on Wednesday. No call on Wednesday, I called back and started all over again. Once again, I was told no 5yr warranty. After an hour on the phone, they finally found the records.

Why were the order records in the same place? I mean, I purchased both the monitor and the 5yr warranty on the same order and it shows up on the receipt. So now we got that settled. Yes, they owe me a new monitor. Now, I figure since they have hassled this all the way through that they should send this overnight. Oh no, we are sorry for your inconvenience but even though we blew this customer support thing, we cannot expedite so I get the monitor this week.

Now we have been without the computer for 5 days and this is the computer my wife uses to work on. So we go round and round and finally they will expedite it. What does that mean? I might get it by Friday, more likely Monday, maybe Tuesday, instead of the normal 10 or so days. What lousy customer service.

I like most Dell products, but once again, I am shown why I always think 3 times before I purchase something from Dell. If it works and you have no product problems, Dell is wonderful. But if you have a problem with a product under warranty, you will need all the patience and help you can get. They have never had the correct purchase information all in the same place and always deny that I purchased an "extended" warranty. Even when they figure everything out and admit you are right and indeed what you have been saying all along was correct, they never go the extra step to make sure you are a satisfied customer. In this case, all I wanted was them to ship the monitor and guarantee delivery by Friday. This should not be hard to do.

Once again, I was a very dissatisfied customer who feels treated very badly, spend hours on the phone, made to feel as if I was fabricating the warranty information. I probably will purchase Dell again, but if I can get it from HP, I will as HP has never questioned my warranty information, always has all the information in one place and has always shipped the replacement overnight at HP's expense.

So now I am waiting to see if they actually send me a comparable monitor.

This is very long. I had an Inspiron 6000 that I really wore out. I had it under warranty. Dell replaced it in Sept 2010 (approx) with an Inspiron 1545. I still had about 6 months of warranty that was transferred (it would expire in Feb 2011). In November 2010, I received a call from Dell asking if I wanted to renew the warranty. I explained this was a replacement and the tech said fine, not a problem.

In May, I had a spillage on the computer that wasn't covered by insurance. I was going to order a new computer but because I had added things to the computer, it would have cost less to have it rebuilt with all "new" parts. The next months to come, the computer started acting up. In September 2011, things with Dell went from bad to worse. I got the run around. In November 2011, in checking my account, I noticed there was no warranty on this computer. Come to find out, Dell removed the warranty at the same time Dell told me they would replace this computer (the 1545). Dell said that the computer was not eligible for warranty since it was a replacement. Well, they sold the warranty and it took them almost a year to decide it wasn't eligible? So there was no replacement.

Since September 2011, I have had the laptop in the Dell Depot 4 times, had three techs come to my home and have had all parts replaced from 1 to 5 times (motherboard, keypad, mouse pad all have been replaced 4 to 5 times, hard drive has been replaced 3 times and last, the processor was just replaced). The computer will stall and freeze. It will shut down on its own. This computer is not dependable.

I will say that I have dealt with Dell for probably 14 years or more. I/We have purchased probably 10 computers for home and business. Today, I will receive a call from the yellow team to start from scratch and go over the remote control (Dell taking control of the computer), and start as if this was the first call. I have spent many hours with Dell working on this computer. It hasn't worked well for a long time.

I was set up for a replacement in Nov. 2011 but that is the same time that Dell decided to pull the warranty. They did refund the money but that sure didn't help me. I have at least 25 emails on another computer. I have 7 or 8 case numbers for this computer. I have three times faxed all the information to Dell Legal Department to no avail. All I want is a computer I can depend on. This has caused much stress.

Dell Studio 1737 Blu-ray laptop - I have been dealing with these rip offs at Dell for a few years. After 8 months my Blu-ray quit working. I have had several calls to tech support to the point my warranty ran out, so I bought an extended warranty which they say now is only for over the phone. I paid $250 for this piece of crap support and still no Blu-ray issue has been resolved. I called a few months ago and the tech support stated they were having issues with the Blu-ray software company, again, still not my problem, and for me to call back later.

Last night, I called again regarding this issue to see if they have a solution (I only have 90 days left on my warranty). So, after three transfers over the phone, I finally received "remote technical support". After 1 1/2 hours later, the lady said that her supervisor said she needed to go to lunch, left me sitting to wait. By this time it is 8:30pm my time and I get up at 5:30 in the morning. She called and on the way back downstairs to the computer (I was in bed), I "lost" connection, so I called back to talk to Marsha service request #** and the lady said, "Marsha" was on another call and she would help. So, I explained that now my computer is doing a repair loop (started on remote help) and now won't get out of the loop. This Woman stated that I would have to pay $212.00 to fix it. I said, "Excuse me, your people did this and I'm not paying **." She kept arguing with me so I hung up. I want to sue now.

My three-week-old computer malfunctioned. I contacted Dell Support last November (2011) to obtain tech support. Getting help took a great deal of time the first go around and tech support was unable to provide anything but a temporary fix. As we were leaving our vacation home to return to New Jersey, I was forced to leave the computer without having been able to achieve a repair. I returned in February and after more than 45 hours - really 45 hours, two visits from technicians who came to my home and first replaced the hard drive and left before the computer had been rebooted.

Then two days later when the computer did the same thing again, and I was forced to jump through the same repetitive hoops at Dell's outsourced tech support, another agent was sent out to replace the motherboard. This was done over my request that they just contact the local merchant from whom I had purchased the equipment and authorize a replacement or send me a new computer. Two days later, the tech showed up with a new motherboard. I was told that there could not be anything that could be wrong after that. Guess what - it crashed again with the same symptoms as before.

After more phone calls, Dell has offered to send me a refurbished computer. To Dell, I say that I paid for a new one and they should give me a new computer. They will not, so I will tell as many people that I can communicate to, that Dell does not stand behind their product. By the way, when I went to purchase a new computer I was told by two salesmen to stay away from Dell. Too bad they told me too late. I hope that I am not too late for you.

Audio of my brand new (3 month old) laptop fried. It works otherwise. I shipped it to a depot in Houston for repair. I was told there was water intrusion and they wanted $500 to repair. There was no water intrusion.

This is a bogus call they invented to avoid honoring warranty. Apple has had same excuse as did Gateway and Compaq and admits to it offline. It is slick because you never get to see the inside and have to rely entirely on 2nd hand depot info. They don't even send an electronic copy! I spent two and a half hours on phone with 12 different people. It was clear that the system is designed for a run around. They just keep sending you back to the main number for some other poor bastard in India to deal with.

After 20 years of buying Dell computers for my corporation, then my company, my friends, family and myself certainly 25-30 computers, I have to say I'm through. I won't ever buy another Dell.

We have an M1710 video card that does not work. We had it replaced in 2008 and now I am reading these cards are faulty. Dell wants to charge me $470.00 for a card with less memory or one the same memory as the one I have (512 MB) for $879.00. In reading information on the internet, many folks have this same complaint. I think this link may have some reference: **. Please let me know what I can do to be added to the others that have complained in case there is a suit placed on Dell.

3 separate issues: 1) My new computer has software issues, and my warranty on my 2-month computer does not cover it. 2) The older computer for my nephew has software issue that is not covered by the extended 3-year warranty. 3) I have a Dell computer I took to Iraq, for which I purchased the wrong warranty, and it is not covered because I did not purchase the international warranty.

The hard drive on my desktop Dell computer started giving me error messages during the first week of December 2011. At that time, it was still under warranty. I followed the instructions to back everything up and tried to contact Dell. I was unable to get in touch with anyone. I also talked with Costco in person. They gave me some information and I tried to contact Dell. I was still not able to get in touch with anyone. On February 12th, I was able to get in touch with someone in India, whose English was very difficult for me to understand. I tried to explain the problem, but they kept saying my warranty expired and I need to pay $200+ before they would do anything. From what I could understand, my warranty expired a few hours before my call? They said my warranty began on 2/13/2010, for 2 years. If that was the case, then it still should have been in force when I phoned about 6:50 PM on 2/12/2010. (It may have been 2/13 in India, but definitely not at my house in the United States.) I can't figure out how to contact anyone who speaks English that I can understand. Where do I go from here? This is the 4th Dell computer I've purchased. What is happening to this company?

After spending approximately 10 hours working with Dell's hardware technicians, I was told there was a software problem that was causing the wireless printer to not respond to the print command. I was transferred to a software technician and was told I would have to purchase a software warranty in order to have the problem corrected. This system has not worked correctly since it was delivered in December 2011. After 4 calls to hardware techs, I was coerced into purchasing a hardware warranty for $278 which at the time seemed prudent since the printer never worked properly.

Today, I was told that the problem is apparently software based, so now, I need a software contract because the system is more than 21 days old. I'm sorry, but this problem should still be covered under a manufacturer's warranty since this is the way it came to me from the factory. I have so far spent $1200 for a system that was originally advertised for $700. Since the software technician would not help correct the problem until I purchased the $239 warranty, I asked to speak with his manager. I was told the manager was on another call but would speak with me shortly.

I am completely dissatisfied with this product and Dell's service. I believe they should send someone to pick up the Inspiron One all-in-one, the wireless printer and my Dell laptop as well. I'm certain another company would appreciate my business. And I'll be sure to alert Facebook and Twitter users about this inferior product and the fact that a manager has now left my call on hold for over 1 hour with no response. It's atrocious customer service!

I reported the problem on the Dell website under unresolved technical support issues. They are supposed to contact me within 4 days. Time will tell.

I bought a Dell Inspiron switch N4110 from Best Buy in October 2011 in December 2011. It stopped working. Best Buy would not take it back, so I contacted Dell. I shipped the laptop to them and I was told the motherboard wasn't any good and that the warranty didn't cover the repair. I seriously hate Dell computers and service. I'm seriously thinking about getting three jobs working in major computer stores and letting every customer know how bad Dell computers are and not to buy anything from Dell. The worst company ever. It's not about customer satisfactory, only money. A huge con! No computer and lost of money!

I bought a Dell Inspiron 1750 in December 2009. Shortly after receiving it I was solicited by Dell to buy an additional warranty, which I did to cover me until December 2014. The keyboard quit working on December 14, 2011. I called Dell for Service with the warranty and was told that I did not have a warranty but I had accidental insurance and that they would refund the money I had paid for non-existing warranty. I argued, to no avail, that I had bought a warranty but their response is canned as I am sure this is not the first instance.

When I talked to the warranty department I was told I could not have the insurance without a warranty and that I would have to pay for the repair in order to get the warranty. This is wrong and a complete scam. I will try finding a corporate contact. I could not complain to anyone in Austin. I manage two major charity and veteran organizations. This requires me to basically shut down until I get the laptop repaired as it has the sensitive data on it.

My dream was get a notebook of 17". After a criterious research, I decided to buy on August 2011 the better configuration of XPS 17 plus Dell support in home one year. After a big expectation when the box arrived in my home, to my surprise the machine came with several horizontal lines on FHD 1020 LED screen. So I told myself: No problem, there is no a big deal; Dell hardware support will solve this issue quick. But after remote assist, Dell hardware team diagnosed that the LCD would need to be replaced.

And believe me friends, until now, 02/12/11,' after about 10 times contacting Dell technical support, after 7 services requests opened to the same issue and a lot pain, nobody solve my problem yet. Anyone at least tried and got phone contact with me. I don't know what else I can do. I'm really sad on these days. Even my friends laugh at me. Result: humiliation.

But my rating is actually -10. The worst computer company out there. I bought a laptop and a printer, neither of which worked properly from the start. They do not honor their warranties. Period. I read an article saying that percentage-wise Dell isn't so bad. But why should they fail to honor even one warranty?! It's obviously a common practice with them judging from the long string of reports. It's just an awful, awful company. They have been giving me the runaround for a year. Unbelievable. White collar criminals. I've lost $1200 and hours and hours of my time on the phone and with service people.

I can't rate this. The rating system doesn't go low enough. I sent a Dell computer in for repair. I had a warranty that should have covered the repairs. Instead, they gave the run-around for over an hour and every lie they could think of as to why the warranty wouldn't cover the repair. I had them return my computer unrepaired as I refused to pay for repairs that should have been covered by the warranty. It was even worse after I got it back.

All they want is money. They have no intention of honoring the warranty on their products. You can't even get an English-speaking person on the phone. I will never have another product by this company. I am sick of being ripped off by big companies.

I purchased a Dell laptop several months ago. The corner of the screen got a small crack at the hinge from repeatedly opening and closing with use. I contacted Dell. I was told that although the product is under original warranty, the warranty does not cover physical parts at all. And I was told that there was apparently an option to upgrade my warranty during the online purchase. Dell should do something to make it clear to consumers that this type of coverage is not included with the original warranty.

I have been a long time Dell consumer. I purchased the guarantee for my computer.

I was told that the attachment to the cable was damaged. How this is not covered in the guarantee, I do not know. One cannot drop the computer nor do this by accident. I explained that and they agreed, but still it was not covered. They negotiated a price.

I am a busy physician with little time to deal with these matters and I was taken advantage of. I will protest this fee and will follow and chase this as far as need be.

Dr. Reshat **

My Dell home PC's monitor is not working. When I open the computer, the monitor is okay, but after one minute the monitor shuts down. Again, pressing the monitor's button, it will be okay, but within a few seconds it will shut down. Monitor serial number is cn-01wk23-74261-0991tfs.

I already complained to customer service on the 21st of September 2011. I did not get the complaint number. No action from there. Please take action immediately.

Refurbished parts are used by Dell to replace defective parts in my new dell machine. Buyer beware. The bad parts go bad and they just replace them with more refurbished parts. They will not send the part unless you keep calling back, then they keep sending the technician to give you more defective parts.

My resolution is to buy a mac.

I read about the class action suit that customers are pursuing against Dell and I would like to join in on this as I have been, not only harassed by numerous phone calls from India, but charged many extra fees and they do not honor the warranties on their products. I purchased an extra warranty and was on the phone with a technician from India and he did not have any knowledge and never corrected the problem, just kept calling back with crazy messages that I could not understand.

He only made my son's laptop unable to perform and it was a very pricey laptop. I bought it for his high school graduation gift. I am still paying on it because they do not correctly apply payments and it has no soundboard now.

My complaint is about a Dell Studio laptop computer I bought in July, 2009. It performed satisfactorily for a few months and then things started to go wrong, small stuff at first, not a problem. I would take it to the local Geek Squad, the operating system, originally Vista, was replaced with Windows 7 and that was given to me as a reason for slowness and some of the minor problems.

But problems kept accumulating. About a month ago, problems with Gmail occurred, it wouldn't accept attachments, it wouldn't put contacts into the address line. Then I lost internet access, - a driver problem was diagnosed but a new replacement wouldn't be recognized, so no internet unless I used a cable connection. Then, even that wouldn't work. And now it won't even boot up. The whole machine has just fallen apart.

I'm advised not to waste any more time and money getting this fixed. Yes, everything is backed-up but for a $700 machine to fail so drastically after less than 2 years of pretty gentle use is crazy.

Don't anyone ever think of buying a Dell device.

I bought a new Dell laptop less than a year ago. The screen started showing a bunch of lines. After sending it back to Dell, I was informed that there was a crack in the monitor. The repair would not be covered by warranty. This crack does not exist. It is just an excuse for Dell to abandon responsibility for a faulty product. They stated that I would have to pay an extra $350 to repair the device. The computer cost me $400 because it's brand new.

I have been on multiple phone calls with their customer service. In most cases, I cannot understand the representative as their English is horribly inadequate for their position. After informing them that I can't understand what they are saying, they terminate the call and say that they will call back. The language barrier makes it impossible for them to discuss the situation. I will never buy a Dell product again and plan on sharing their disinterest in consumer satisfaction with anybody that will listen.

I paid $400 for a laptop computer. $400 is a lot of money to me. I need this computer for everything from paying bills to keeping in touch with my children. I cannot afford another computer or the repair cost of this one. Now, I have neither the computer or the $400.

I bought a laptop Inspiron on November 24, 2010. On December 19, 2010, I had to leave it at the store we bought to get it fixed. The problem? The data wouldn't come up in the monitor. I bought the computer on the Hator Rey Best Buy store in San Juan, Puerto Rico. The clerks claimed that some laptops came with some defective parts and that was the explanation. They wouldn't even change the computer to a new now. It wasn't even a month and the computer broke up.

Later on it still has to be fixed almost every month. The monitor doesn't even work well. I will not rest until this company pays everyone the damage it has done to people. I will make sure to get the voice to all Latin people. The message is loud and clear, Do not buy Dell Computers. Mine turned out to be a piece of junk. Also Best Buy hasn't been good to me or my husband. Every time they fix the computer, they reluctantly fix the problem but say that it was a virus in the Internet. How come a computer has been damaged by a virus 3 times already. It is not possible. The monitor doesn't work properly and they blame it on a virus. It hasn't been 6 month yet and I have been to the Hato Rey, Best Buy store four times to get the computer to work. I will be doing whatever it takes to get to people not to buy these computers.

The Dell warranty system is very convoluted and wastes the consumer's time. They failed to fix my laptop in its base "factory-installed" configuration I(the laptop froze to black screen when playing internet video, such as Youtube), I had five tries which included three long phone sessions to India, two return calls to factory in Houston, and, finally, one technician's visit to my home . Almost every time that you contact them by phone, Dell tries to up sell you on buying different kinds of warranties. "Oh," they would say, "that sounds like a software issue, you need to pay another $200 for an extended software warranty to talk to our software technician."

I lost $355 that I spent on the Dell extended warranty as I did not cancel within 21 days. However, Dell had my laptop "in hostage" for two months. In frustration, I returned the laptop to the retailer and still waiting that refund, being pursued through my credit card company. I pursued a Dell warranty refund through my credit card company, but that failed.

In November 16 of 2009 I purchased a new Dell (Studio mt, core 2 quad q8300) and a 23-inch monitor. At the time of purchase, I purchased a service contract for approximately $253.34. I was told it was for a year and covered everything. I used the service and when I called the last time they told me that it was for 3 events and that I would have to pay for any more support. I am having issues with this computer. Windows 7 is a joke. I had to install Windows 7 32 bit so I could use some of my programs. It still runs no faster than my old one. It doesn't support Outlook Express for email.

Setting up Windows Live Hotmail is hard. I have had email that I can't reply to because it is not supported by any email account. Things like that occur too many times. The cost you charge us for help is ridiculous. When I ordered that is why the Dales rep suggested the service contract. I told him that I am 68 years old and that I am on a fixed income (Social Security). I think Windows XP 2nd edition is probably the best for us old people that no one cares about and rip-off. I have had 3 Dells. I also had HP and the support was better. Sorry about running on but I am **.

I have been a dell customer for over 20 years never again and I will dissuade everyone I contact from purchasing Dells products. First Dell would not add a warranty to a computer that had not yet even shipped. This was a computer for my sister. Replacing her other Dell that had a full meltdown after only 14 months (video card, hard drive, internal memory all shot!) As the warranty is a matter of paperwork this refusal is suspicious. What does Dell know that the consumer does not?

Then they offered a warranty for $480 on a $550 computer then dropped it down to $280.00 that should have alarmed me there. Finally it was resolved by them offering extended phone diagnosis only. After only two months the hard drive failed with a 2000-0142 error. Dell replaced the hard drive after a painful process!!! Hours and Hours on the phone only to de disconnected continuously!! After the hard drive was reinstalled by a tech (dell claimed it would be the same as the original) I had to reinstall the dell printer because Dell would not let the tech do it. When I was attempting to reinstall the dell printer received the following error message - microsoft.net framework version 2.0 missing in the middle of installation.

Needless to say I spent the next 5 hours including 6 disconnections attempting to contact Dell. One tech advised that I needed a second hard drive replacement. One tech attempted to install Microsoft framework net 3.5 to no avail. Finally a third software tech advised me that they could in fact repair the issue for a small fee of $129.00. Despite the fact that I advised them that this was a warranty of merchantability issue and they just replaced the hard drive, they would not yield claiming that I had misinstalled Microsoft software when in reality the only one who had attempted to reinstall Microsoft software was the second technician. I was installing my printer software which caused me no issues in my original hard drive. Had Dell made me whole the tech would have been reinstalling the printer! Dell appears to be creating a revenue base by charging an exorbitant repair fee on Warranty of Merchantability issues and defects on their products! Nice!

I am very ill and disabled. I live on a very tight monetary income and have a 5 year old son. The problems I have had with Dell are on-going, since August 8th. I spoke with Priyanka on Aug. 8 because of technical, keyboard, and monitor broken on my computer. I was told by her supervisor that I had an extended warranty and all problems would be fixed. I shipped my computer and then got a phone call from Dell stating I have a limited warranty and had to pay for monitor, keyboard, they did not have my hard drive, and would ship a refurbished hard drive to me. I was to call technical support immediately upon receiving my computer. I call tech support as soon as I receive my computer and I am informed that, that day my warranty has run out. I have to pay for any technical support but won't be charged till issue is resolved. Well, the man (located in India) begins fixing my computer, I then received a hard drive in mail, and he informs me that I do not need a new one, do not open box. He continues fixing my computer for next few days and informs me he will call me back next day.

Well, a different person calls me back( also, located in India) and informs me that my computer is fixed. It is not. I am then charged and the computer is still not fixed. I call Dell at least 10 times regarding the charge and state of my computer, I am connected to at least 20 different people and repeatedly hung up on, this took about 8 hours. Finally, I am told my computer will be fixed, and I will get a call from the technician. This happened. I am then told that I will receive a call in 2 days to check on the status of computer and if there are still issues, they will be fixed.

This call never came. And my computer is still not fixed. I was then hospitalized and had multiple surgeries. I have open wounds, procedures I have to do daily, and perforated bowel. On September 22, I open the hard-drive box and it says part has to be shipped within 10 days, or I am to be charged. On this day I have multiple medical calls to make, procedures to be done, and numerous other medical issues to be dealt with. I call Dell, assuming this will take 10 minutes. I am connected to 15 different people, put on hold total of 6 hours, and hung up on 6 times. This is the 5th time that I have called Dell between August 8th and September 22nd and connected to minimum of 10 people, put on hold for hours, and hung up on. I have been hung up on a total of 30 times throughout this time period. My computer is still not fixed! They charged me, never followed through on their word, my computer is still broken and I was treated with disrespect.

Economically, I have been charged for services that have not been completed and live on a very limited income. I spent a total of $600 to fix the computer, which is still not fixed. Not only that, stress makes my health worse. I have Crohn's disease, perforated bowel, open wounds, surgery every 6 weeks. This has affected my health both physically and monetary as I have medical costs. Also, today, September 22, completely interfered with my post op instructions, as I was put on hold for hours, hung up on repeatedly, and connected to 1 customer service agent after another. This is the worse customer service I have ever dealt with. And the consequences on my health is the worse part about the entire situation!

My Dell XPS 1640 is a year old and is out of warranty. The battery overheated and melted itself to the case and I can't remove it. The bottom of the case is warped and the computer won't turn on.

I called Dell and was told it's out of warranty and I need to buy a new one. No discount or replacement was offered. What a joke. A $2000 laptop up in smoke and no help from Dell. I asked to speak to a manager and I was sent to out of warranty support who also said there was no problem ever reported about bad batteries and I would need to buy a new laptop.

I purchased a Dell computer through QVC in June, '07, with a full 3 year warranty. I had problems with this computer almost from day 1; I would get a blue screen & when I tried to run the fix suggested, I would get a message saying I had "a serious hardware problem". Finally, after a couple months of phone calls, emails, etc., Dell agreed to replace the computer. A new computer was shipped to me on 8/7/07 & I returned the original non-working computer.

On July 12, 2010, I had a virus take over my computer. I could do nothing but turn it on & shut it down. I called Dell Tech Support & was told that I had a virus, that my warrant was expired. I said my warranty should be good until at least 8/7/10 and was told no, the warranty date was still the original purchase date of the 1st computer. Since I was in a bind and worried about my personal info being stolen while I argued with Dell, I asked what I needed to do. The person told me that for $263.94 I could purchase a renewal warranty that would allow a Dell technician to remove the virus from my computer. Although I still believed my warranty should be good, I agreed. After taking my cc information and being sure it was approved, I was transferred to a technician who did help me remove the virus.

While talking to the technician she also mentioned that my "hardware" warranty would expire in 2 days, July 14. This raised another red flag. If my 3 year warranty had expired in June as I was told, why would my hardware warranty still be in effect for 2 more days?

Today I went to the Dell website to get an email address or phone number to contact Dell regarding this issue and found on their website that you can purchase a program for $129 that will do exactly what the technician did for me, except it cost me $263.94. For $129, a Dell technician will help you remove virus, etc. This is a 1 year program.

Why was I charged $263.94 for something that can be purchased on the Dell website for $129? And why does Dell insist that my 3 year warranty remains from the purchase date of the defective computer, not the date I received the replacement computer?

I purchased a 22" Dell monitor from Best Buy on 19 June. No problem with monitor. When I went to register the warranty with Dell, I could not do so because the monitor does not have a service tag number. I understand that monitors do not have a service tag number. Without this number, I can't register the warranty or even send Dell an e-mail. I called customer support and got some guy in India who had no idea what I was talking about. So, I'm sort of in a catch-22.

The video on a $2500 computer failed, and it's just out of warranty. Dell said, "Too bad." It's a known defect! Dell XPS laptop with the bad nVidia card that fails just out of warranty period. Defect is known to both Dell and nVidia.

We bought Dell inspiron laptop in september , 2008 and had to get the motherboard replaced in december 2008!!!! Just imagine what a quality product was delivered to us that got damaged in just a few weeks. However they refurbished the motherboard because it was in the warranty period. The warranty period ended for us by september 2009, and guess what the mother board was suddenly disfunctional from october 28th 2009, conveniently a few days after the warranty period!!! so they bluntly refused to do speak to me even politely on the phone when i complained about the horrendous quality of the notebook !!! i have not heard of a case like this where the mother board gets damaged every few months. and let me tell u i use my laptop just for home use(read music, chat , surf online)..

although i did voice my complaint to the customer care and told them that i felt cheated by being charged extravagantly for a laptop with such small life span! of course i can bring it back to order by paying another Rs5000 , but whats the use.. it will get damaged in a few months again. Such a reputed name and such poor quality and service! There isnt much that i can do about it now, just that seeing such poor quality brands flourish in the market with no one to raise a finger at them, is saddening.

An update on my previous complaint. I got the laptop back last night, after a ridiculously long wait (nearly a month, when we'd benn told it would be up to ten days.). We'd sent it in to repair a crack in the back panel, Dell told us the motherboard needed replaced too. So since it was still under warranty, I went with it.

As I said I got it back last night, it ran fine before sending it off to Dell... now it doesn't turn on at all. And yes I checked the battery, plugged it in... nothing. Sending it back to Dell tommorow. Thesis paper's completeion... probably not happening. I just wanted a crack fixed, that I was paying for out of pocket since it was not covered under the "regular" warranty.

Now my 'fixed' computer doesn't run. Period.

I have been having trouble with my Dell computer. It is constantly crashing. I have contacted Dell Support on Numerous occasions and they tell me it is a software issue and to contact the Software company's. I contacted the software company and was informed that the software on my computer I purchased june 08 had as the industry says reached it end of life Dec. 08 and is no longer supported. OK no problem so I upgraded. Then come to find out the Version of Windows that Dell installed reached it's end of life in January 08 6 months prior to my purchase. I contacted Dell about this and they gave me the run around. I asked them to fix my computer under the extended Premium Warranty and anytime upgrade that I purchased that says it covers software and Hardware. They told me that my computer is no longer sold by them or supported by the 5 year extended warranty I purchased. So I asked for my money back that I paid for the extended warranty and was told that is not there policy to give refunds on expired warranties. 5 X 2008= 2013 hum? expired I don't think so? When I read to them what there warranty say's and proved it covers software support they told me they do not support software nor ever have!

I purchased a Dell computer with a 3 year warranty. The computer was manufactured on 7/31/2006 and Dell is telling me that the warranty expired on 7/30/2009. If that is the case, then the warranty wasn't for 3 years. If the warranty started at midnight on the 31st, it should expire at midnight on the 31st three years later. Also, if it started at midnight on the 31st, then I was paying for a warranty on a computer that wasn't even built yet!!!!

I purchased a computer from Dell last year. Before my year warrantee was up I had 2 failed memory sticks which I'm told are lifetime guaranteed. I tried to call the 800 # and the automated system told me my warrantee was up and in order to get technical support there would be a reasonable fee. I could not get a real person on the phone to tell what my problem was to see if I would be charged a fee to talk to someone. The automated system kept hanging up on me. I tried emailing them, that was impossible. My computer was shipped 7/23/08. I called them on 7/21 or 7/22/09. I think the warantee should go from when you receive it, to a year, not when the order was placed because you don't have it yet. I tried calling again and tried for customer service as though I wanted to place a new order on the phone just to get a real person. No luck. Their phone system recognizes your phone number and automatically has your account information. I called the salesman who sold it to me because I had his direct extension but someone else answered who could not understand English. Now my warrantee is expired, but I still want to report that I had 2 failed memory modules or whatever they are called and they should be replaced. I am not paying for technical support on a part that is lifetime guaranteed. I just want to talk to a real person, whether via phone or email.

I purchased a Dell Inspiron 1525 from Best Buy in March of 2008. Everything was great up until last month when my warranty was set to expire. Suddenly, I had no sound on the internet. After trying to fix it myself, I contacted Dell. After speaking with an agent named Rosa, I was informed that I had not purchased an extended warranty for hardware/programs but they would repair my computer if it had suffered damage, i.e., my screen was cracked. Dell informed me that if I wanted to purchase two different types of extended warranties they provided (with monthly payments), I could subscribe to them and they would fix my problem! I do not understand in this day and age why they would not just fix the problem! After 21 years in retail, I have taken back products that were obviously abused but in the name of customer service, I honored those returns. Perhaps Dell could learn something from Nordstrom.

I returned a laptop under warranty at the end of the warranty period. They repaired it and returned it a day before I went on vacation. When I returned (22 days), I used the laptop and found the repair not done. After talking to tech support, I was told I waited too long to contact them.

We have been purchasing systems from Dell for years and have found the support and products on a downward slide. We will be purchasing a couple of new systems this month and it won't be from Dell. We contacted Systemax and found them to be very helpful in customer support and we will be switching our business to them. I would advise dumping any Dell stock you may own.

I am attending MMA in September. Nothing but problems. The original was stolen off the DHL delivery truck in Bridgewater, NJ. The next computer sent was a lemon. It had to be replaced soon after. Refurbished computer has been nothing but problems! It crashed numerous times and the final event was during final exams! I had purchased extended warranty. Technician would be available with part in 3-5 business days! Unacceptable for a military academy, let alone for the consumer! My time is just as valuable. I was on hold and transferred numerous times for two hours and had many disconnected connections.

I purchased a labtop from Dell for my son in the US Marine which was ship from dell on april 22 when it he open it was discover that the LCD was crack. When I contacted dell service they refuse to repair or replace the damage computer.

Tues 5/11/09 contacted customer service for the 300+ disk failure errors, they ran diagnostics and agreed the disk was going bad. Since after 5 would ship next day, arrive within 2-3 days as in warranty. As of Wednesday, not shipped, told that it was because "softwares" needed to be loaded, advised that I didn't need software loaded on disk as I had my own backups. changed order to be blank disk, again since after 5, would ship thursday. Did not ship thursday, told on first contact that it was delayed, didn't know why (which I have in Voice mail)and no ETA of when it would ship. Called again, talked to a "supervisor" and told about a warehouse problem causing delay of some 19,000 orders and no ETA.

When questioned on why so many versions of why it did not ship, tried to dodge and play sympathy on poor us trying hard to get these out. Explained while I understood, it was not really my problem and that Dell had promised in thier warranty that it would be in my hands 2-3 business days. Dell refused to provide any complaint contacts, refused to escalate, refused to arrange shipment from alternative warehouse. So, I have a new Dell Inspiron 1525 laptop with a failing drive and no hope of getting it fixed anytime soon. What horrible customer service - oh and I was supposed to be taking this with me next week on a trip.

On April 2, 2009, an onsite technician came to replace a part on my XPSM 1530 laptop that is under warranty until 1/9/2010. He replaced the part and put a new motherboard in it although the motherboard in it was working fine. Well, after he worked on it and put in the new board, he went to start it and it wouldn't even boot up or post. So, he put the other board back in it that WAS working and still couldn't get it to boot up. So, he called in and had a system exchange set up. Then on 4/9/2009, the system replacement was shipped to me and would arrive via fed ex on 4/10/2009 but it didn't. Dell recalled it back in from fed ex before it was delivered to me so now I have a system that is broke compliments of the onsite technician and I cannot get any resolution from Dell. I keep getting promised that someone would call me back within 24 or 48 hours but that has not happened. I do not know what to do now.

I purchased a Dell laptop just barely a year ago that I have had numerous problems with from the time I got it. It has been broken more than its been working.

In the beginning I asked for a refund, but found out they have a 21 day return policy; I asked for my refund around the 22nd or 23rd day (approx) because it had problems within 2 weeks of getting it. Their customer service is not very helpful and although they have taken steps to repair it after I complain, one of the main issues (software issues) continues to be a problem.

So far they have replaced the mother board twice, the hard drive and numerous attempts to fix software issues. They have requested I do a "system restore" at least 4 times, which is not good for the lap top (per Dell employees telling me so)and this has not helped and risks losing whatever is saved on the computer, not to mention again it should not have to have this done being that it supposed to be "new".

I dont think that a "new" computer should have to have the motherboard and/ or hard drive repaired within months of buying it. I have only had it for barely a year and it is my belief that I got a used/refurbished computer, but can' t get any answers regarding that issue either.

There have been many many times that I have requested someone to call me or they have said they would call but it doesnt happen. There have been times I have stayed home awaiting their call but again no phone call. There is also a language barrier with everyone but 2 people I have spoken with as they have very thick accents and are hard to understand. I am also hard of hearing which makes it more difficult.

I have chatted online with several people and have been disconnected on purpose while trying to get issues resolved, I beleive because they got frustrated, didnt want to help me or answer my questions, one being the issue of the condition of my lap top.

I am so frustrated with this company and dont know what I can do from here but would really like to get a refund or be able to get a replacement laptop equal to or better that does not have issues, however I have had many people that I know including my best friend who have had difficulties with their Dell as well, so a refund would probably be the best answer. I only have a warranty for a certain period of time and have MAJOR concnerns what will happen once the warranty expires. I purchased this computer for my son to use for college and he has been unable to use it for that purpose most of the time and is afraid to save anything on it because of the fear valuable data will be lost or damaged. I paid over 1200.00 for this computer and feel it was not worth it at all and will never buy a Dell again. I need help getting this resolved if possible.

Lisa

As of April 11 2009 I have been told that they only option they are willing to do to resolve this ongoing issues is to send another computer, which will be the 3rd one.I have no interest whatsoever in continuing to try computers to find one that works because although we may find one that does work for a while, I cant trust DELL to stand by their product because I dont think I should have to go thru this, nor should my son have to either since it is his computer. I feel they are deceptive so I cant be confident that as things continue they wont just drop it and expect me just to "deal with it" as if there is nothing they can do. Any assistance anyone can offer would be great. Thanks

This is regard to the Dell XPS 1330 laptop that was purchased in July 2008. I have a one year warranty with the system. The system started showing troubles as early as in September 2008. Following is the timeline associated with my issues and resolutions provided to me:

1. Keyboard was not functioning properly. On a normal typing the user will miss keys while typing creating lot of issues when composing business emails and others.

Contacted Dell, and they replaced the keyboard with the help of Onsite technician.
2. In November another problem resurfaced, as the system started shutting down intermittently. We would be working on business critical activities and our work would be lost of this shut-down.

Dell customer care cleared some temporary files and confirmed that the system would behave properly.

3. The problem resurfaced in next couple of days as the computer again shut down randomly. By this time, I was not able to work as the system would shut down and would not allow me to complete my work.

Dell support requested me to re-install windows before any hardware replacement. But the issue was still not resolved. Dell acknowledged that the issue was still not resolved. They replaced the system board with the help of Onsite technician.

4. Continued problem of system shut down. Dell was unable to resolve even after replacing the hardware parts. Next the motherboard and the fan was replaced by Dell. I repeatedly requested them to return or replace this system as this problem has been long standing but of no success.

5. After replacing the motherboard and the fan, another problem cropped up inbuilt system speakers were malfunctioning. Contacted Dell and after 2 hours from one team to another finally someone was ready to take my call and helped in taking the call further. However, again they refused to replace the system because of different issues they described.

6. Onsite technician came and replaced the speaker but he still could not resolve the issue. The speakers were still not functioning properly. Infact, the speakers were performing worse than before. The onsite technician of Dell called Dell support and asked them for the next step. Customer care suggested replacing the old defective part again in the system. The technician refused to participate in any such malpractice, so he told the customer care that the system has some genuine problem that cannot be handled. I took over the call from him and asked Dell customer center for the next step.

At that time, Dell promised me to replace the system and provide me a new same configuration system as exchange. This happened on March 23rd 2009.

7. After 5 days, I called Dell again to ask about my request. The team responding to my call refused to honor the commitment and informed me that the system replacement process has still not started. The team refused to acknowledge the system replacement and informed me that they will ask the person (who promised me the replacement) to call me back and confirm the next steps.

8. By this time, system performance has terribly deteriorated, and now the speakers are giving a blur irritating sound even when they are not supposed to function.

9. Contacted Dell next day again to quick fix the problem as it became impossible to work on this system. Another support team member acknowledged that there is a request for system replacement but he can no do anything. He repeatedly wanted me to accept another parts replacement which I refused as I am tired of this process and would settle for nothing less than a new system.

10. I would be more than happy to return this laptop to Dell with refund and would never purchase anything else.

There are some other instances also which have not been captured here due to the low priority. But the above instances coupled with others unlisted ones makes me believe that Dell needs to do more than just replacing parts and not taking the responsibility of their defected products. I have become a victim of dell service instead of a customer!! Not to forget that for the past 10 days my system is not working and so I have lost a lot of business!!

I bought a XPS 200 computer from QVC with a warranty. Not long after I had it,it started malfunctioning. I called QVC and was told to call Dell. They put me on the phone for many hours with many technicians. Finally they sent someone out. He came a few times, each time thinking that he had it fixed. But it wasn't. They then sent me a refurbished computer. The original computer was new. Not long after that, the refurbished computer started malfunctioning. Again, after many hours and technicians, they sent someone out. And again each time he thought he had it fixed. But he didn't. We have not been able to get satisfaction and our warranty is up this month.

We purchased a Dell XPS 730 desktop computer in September 2008. On February 1 we tried to log on to the computer and we received an error message that the Boot device was not available. After calling Dell we were told that the hard drive had failed and they would send us a new one but could do nothing about our data loss, including the financial data on the hard drive; and we had 2 weeks to return the defective hard drive or they would charge us for the new one. We then discovered that the defective hard drive was a Seagate hard drive that according to the Seagate website had a known firmware problem and if we had purchased it directly from them Seagate would provide data retrieval for no charge. Since we had not purchased it from them we needed to contact Dell but if we wanted them to provide data retrieval the cost would be anywhere from $770 to $5000 and up depending on how quickly we needed the data.

I then contacted Dell again and explained what that their supplier Seagate was offering and requested they contact Seagate and work something out. I was repeatedly told that my warranty did not cover this and they had no "communication" from Seagate on this.

While Seagate posted a notice of this known issue on their website in December 2008/January 2009 time frame, Dell has just posted a notice on their website as of February 9, 2009, and has still not sent out a notice of customers that might be affected.

In addition to the issues with no warning on this problem, I am very concerned with returning a hard drive with my personal data on it to a company that I do not trust. I am still waiting for a response to this concern.

Dell has been very non-responsive and the last person that I talked to who was supposed to be the "Escalation Desk" (my last line of defense to resolve the issue I was told) was rude and could not even help with getting an extension of the time period for the return of the defective hard drive.

I bought an inspiron 518 on Nov.10,20008.Around Jan.15,2009 the mouse began to stick,I called your technical support six days straight. The support technicial went through the harddrive and memory and everything was okay. He said it was a software problem and it would cost me $100.00 dollars for one session or 249.00 for a year warranty.I have had this machine for less than three months. For me to use the computer I had to buy the warranty. Immediately after buying the warranty, the technician said it was the mouse. I was not told when I ordered my computer thru dell that the software was not under warranty.I thank you people take advantage of people. I will never recommend dell to any of my friends or family. You took my money $249.00 and sent me a mouse, the mouse cost $249.00. I will never do business with dell again.

My husband and I purchased 2 XPS M1530 laptops from Dell on March 2008. When we first received them we had problems with one of them. I called Dell customer service the day we received them and explained the issue. After DAYS of trying to get help with the issue I was frustrated and told them I wanted to return both computers, which of course they said it was too late to do a return. But it had only been approximately 10 days since we received them. They then sent a dell repair person to the house and he somewhat fixed the computer. (Adding that even though he worked for them he would not buy one). After this they allowed someone else to order parts under my name and charged it to my dell preferred card. I filed fraud and even now they have not removed this persons name from my account. They would not cancel my card so I had to just put a hold on it for now.

Now at this date, 1/24/2009, the computer again is messed up so I called and of course even though we have a warranty it doesn't cover the issue. So I go ahead and order the part I need and guess what, they are shipping the part to the address that fraudently ordered on my card. I have called several times only to be transferred from one non speaking english person to another and I am still trying to get this ordered stopped and this person removed from my account. The order was for $441.00 which I have put on my mastercard so if they send this to the WRONG address I am still liable to pay.

They are telling me once an order has been placed it cannot be stopped, but they are sending it to the WRONG address. Also they will not remove the address from my account saying I put that address on there even though they have the fraud papers I filled out and sent to them. I don't know why companies are so determined to send all customer service overseas, they do not know what they are doing and do not understand anything. But I guess as long as we keep buying they will keep doing this. I myself will NEVER purchase from them again and am considering hiring an attorney at this point!!

Purchased my computer from Dell in April, 2008. No problems until December, 2008. I personally spent approximately 6 hours on the phone with tech reps over a two day period. Talked with Software and hardware personnel. No one could solve my computer problem. Frustrated, I asked a friend who is the IT guy for a local Pepsi distributor to help. He spent as much or more time than I did over a weeks time with no solution and the tech folks "hung up" on him twice. I am at my wits end as to what I can legally do. My computer is still under the one year warranty, but they offer no help!

When it came repairman came to replace it and wanted to take the broken drive with all our information on it. We refused. We may have to pay extra to keep a broken harddrive with personal information on it. I am totally dissatisfied with Dell and their bogus "next business day" repair warranty.

i bought extra 3 yr warrenty. told me i would have in home repair. when it broke i called there. dealer told me to bring it in

I ordered a system from Dell in February of '08. I purchased all the warranty, delivery and installation. The system has not worked since it was purchased and delivered. It continues to freeze up. I requested a refund within the 21 day return period I was told there was but Dell tech support convinced me to continue to troubleshoot it.

After 2 months of not being able to use the machine, numerous phone calls to tech support I demanded my money back but was told I was past the time for a refund. The sales return specialist refused to transfer me to a supervisor and then hung up on me.

It has now been six weeks since I called to tet my computer repaired. Day one consisted of three plus hours and two dead phone batteries trying to get some apparently non-existent customer services from Dell. The problems with my computer were that my key pad needed to be replaced and I had some other minor issues.

The Indian speaking employee tried to get me to start removing screws from the back of my computer!! I refused to do so for a couple of reasons, one being that I would negate my existing warranty that I paid extra for as well as the fact that IT'S NOT MY JOB!! When I asked for a supervisor, I was told that me speaking with one was IMPOSSIBLE! I insisted to speak with a supervisor after holding and holding and further dropped transfers.

I finally got a supervisor who informed me that Dell could send me a box from DHL and I could send my PC and have it repaired. I was told I would have my PC back and repaired in three to five days and that the box would be to me the next day. Four days later and still no box. So I call again and was told that the dispatch of the box has been cancelled but noone could tell me how or why. Another dispatch was placed and another week goes by and stil lno box.

Remember now...I was told I would have my computer back in working order by now! Back to the phone and more dropped transfers and hold time. This time I'm told that it would be IMPOSSIBLE to create another dispatch of this box. Of course noone can explain to me what is going on. This person told me that due to my ongoing issues, I would be getting a call from someone in HIGH MANAGEMENT...ofcourse that never happened!

Back to the phones yet again. This time I was told they would again create a dispatch but that it was impossible (there's that word again) to get it the next day as DHL does not deliver on Saturdays (completely untrue)!

At this point, Dell has lied numerous times and not followed through with their warranty obligations. WHAT DID I PAY THE EXTRA WARRANTY MONEY FOR??? Finally the next week I get a call and am told I would get a call from a local technician. Two days later I get a call from "Ron", my local tech guy who shows up the next day with a bunch of parts! Everything but what was originally called for! He re-orders the correct part. I called him 1/2 hour later to tell him that my PC was still dead so the next day he comes out to look at it and has to order more software.

He starts downloading a series of 5 discs and then informs me that he could not continue to make sure it works because he is not "qualified" by Dell to do software. So once again I try to do someone elses job and install this software myself but still have issues (no surprise)! So yet again I call Dell who informs me that I can go to a place called "Hot Shots", a local tech store to fix it.

THE ONLY PLACE BY MY HOME CALLED THAT IS A COFFEE SHOP!!!!! So here I sit six weeks later - a dead laptop, no box from DHL and noone to repair anything. Dell HAS NOT honored my warranty agreement at all.

They have made a boat-load of money off of people and they can't even manage to following through with their obligations.

A dell technician assisting me with my crashed computer suggested that my power supply was corrupt and needed to be replaced. I was hesitant, as it did not seem to be the problem. I asked him if this did not correct the problem could I return the part and he explained that I had 30 days to return the part. Once the part came, it did not correct the problem. Dell suggested a new motherboard. I was leaving for vacation and knew I had 30 days to return the power supply.

Upon returning home, I requested a return autorization form on line from Dell.com. 12 hours later, I received notification from Dell that the return policy was 21 days from ordering, not receiving product. I explained that the technician told me 30 days and was told sorry, not our problem. They told me to call the warrenty help service department, where I was again told no. The rep hung up on me.

When I asked the reps how I would know that the return policy is 21 days, he said it was standard policy. It is not listed anywhere on my packing slip. I am outraged. I feel like Dell is selling remanufactured parts to customers who don't need them and then making it impossible to return them. The call center in India was rude and disrespectful.

I am stuck with a part that I did not need. The problem with my computer, the battery inside the CPU needed to be replaced. I found this out myself searching Dell's web page.

It is a shame the technician didn't suggest this $2.50 part, instead, I was told to purchase a power supply at $40 and a motherboard at $150.

I ordered a Dell computer and after receiving the quote realized that what the salesman sold me on the phone and the quote were not the same. I tried to contact him and received a "He's out of the office" email. I emailed his supervisor and after many attempts he finally responded that I would have to order a different computer to get what the salesman originally sold me (mored money). I relented and kept the order as it was.

Then I realized that they had changed my warranty from four years to two years. An insurance company was paying for this new computer and told Dell I only had $1600.00 instead of the $1800.00 the computer would cost with the additional warranty. I emailed and said "Can I pay the extra with my debit card?" No response. I emailed and said "If you don't talk to me I will cancel the order". He wrote back and said "just buy the additional coverage once you get the computer".

I called and spoke to the only honest person at Dell. He said "Lady don't let them do that to you ...it will cost you twice as much...make them put it on the original purchase". I called Customer care and after an hour or so the man came back on the phone and said..."You receive the computer, buy the extra warranty at the regular cost and we will refund you the difference."

I said...long way around but okay. I need written documentation of this deal. He said...I'll email it to you". I said.."fine". He never eamiled me. I called Customer Care and they said ...No record of any such deal ever being made. Big surprize there. I said Cancel my order they said ..okay. That was over a month ago and not only have they never returned the money to the insurance company but they continue to hang up on me, put me on hold for thirty minutes or longer and then hang up on me. I have emailed them repeatidly and I get automated responses that make it very clear no on is reading the emails. They "thank" me for buying a Dell computer.

Also after I canceled the order I received several phone calls asking me to call and verify that my shipment was to be sent. I felt all along that they were just trying to get a computer into my hands because once they do the advantage goes to them to do the right thing about any complaints and obviously they could not care any less about customer satisfaction. It would be nice if they employed people who understood the English language to a greater degree than reading their pre set dialogue from their cue cards.

I too was told that I could not speak to a supervisor several times. Now they leave me on hold until I am disconnected. Truly inspires one to call again.

Within a month of the warranty (1 year 1 month)running out, the power supply fried. That $125.00 to replace at a local repair shop.

At 2 years the motherboard fried,Dell does not cary a replacement, that could be because thousands of dimention 8400's had or will have the same problem. replacement boards are few and far between, and expensive, because.... well you do the math thousands of inferior power supplys and motherboards.....

I purchased a Dell desktop computer in December of 2003. Over the three year warranty Dell replaced the the motherboard three times due to faulty capacitors. Low and behold, after the warranty expired the computer failed again. When I contacted Dell about the problem, I expressed my concern of the motherboard, was told to inspect the capacitors, did so and replied that they appeared OK (I am not an expert).

Never, during any of my conversations with Dell, did any tech support personnel inform me that the warranty for this particular motherboard had been extended to January of 2008 due to faulty capacitors. Instead I was told after some further diagnostics that the hard drive needed replaced.

I replaced the drive and the problems persisted. I then took the computer to a local computer repair shop (an expert) where I was told that the capacitors were bad. I then called Dell to purchase a new motherboard and during the conversation I was told that the motherboard for my computer had been recalled and no motherboards were available for sale.

I was also told that the recall ended on January 31, 2008, nine days after I first contacted Dell about my problem. I then asked to be transferred back to Tech support to explain that my motherboard had failed within there recall period. At this time (Feb 18) Leanna told me that it was not a recall but an extended warranty and because it was now after the warranty period (Jan 31) they would not replace the motherboard despite my earlier concern with the motherboard and past problems with Dell motherboards.

My complaint is that I contacted Dell within the period and was never told that the motherboard warranty had been extended. It is now obvious that the motherboard is bad and they will not replace it even though I contacted them during the last week of the warranty.

Kathryn Brannigan said:

I am so glad to hear the Dell has such a good repore with the BBB because as soon as they open the South Carolina branch next week I intend to call and make a complaint on what I feel is fraudulant billing practices.

I called Dell out of warranty support to have my laptop repaired , talked to someone in India. Oh they say no problem, we can repair it for $191.53 including tax and shipping. Great so far, they send box DHL next day send it off next day they call say, got laptop in Tennesee good condition. Great I say. It needed a reed hinge switch, LCD scrren only lit up at 45 degree angle.

Next day India calls me back, Bad news, it needed a new screen, so they say. Now when I sent it to them, it did light, I even changed the date and time on it. I had only used this laptop sparingly in the past 3 years so I felt it was good enough to fix.

How much I asked would the total charge be. Now remember I that prepaid $191.53 on my charge for the repairs. Now they say, It would cost $277.03 with tax, very steep for someone on Social Secuity, but I thought well an extra 80 dollars or so , I will get it back to be in good working condition. "Oh did I mention I give lectures at local libraries on genealogy and to many groups.and do on occation use the laptop for presentations.

I went online a few minutes later to prepay some of the expense and to my horror I found that they charged my account the $191.53 plus the $277.03. Must be some mistake, Call the "Customer Care" Hello India again. no mistake they say, you just authorized the $277.03 tonight. Well I try to tell them I prepaid $191.53 to bad that was just to look at it and tell me that it would cost another $277.03.

When I talked to the person requesting the second amount I clearly asked him what would be the total charge for the repairs, I made it a point to say "the total I would be charged including tax.", $277.03 he said

After seeing the two charges on my Visa account, I then proceeded to spend 3!/2 hours on phone going from Customer Care, to out of warranty repair service,. to managers. to supervisors and then back again. I finally made them understand "at least I think I did "that I would not pay such and outrageous price to fix a nearly 5 year old laptop that had a XP OS and was not WYfi enabled. and I did not want the laptop repaired , but returned to me.

We do not have anything in the water here in South Carolina that makes us Stupid. and for nearly $500.00 I can go to BestBuy, Circut City, or aywhere other than Dell and buy a new laptop. with Vista, improved video cards, etc, and Wyfi enabled. and even some, yes with a camera and microphone installed.

I am a senior on a fixed income and I certainly do not have any money to waste.. I have used computers since the 1 early 970's so I am certainly not a novice by any means. I teach and give lectures to many genealogy forums in the area and unless I can get these charges exonerated from by account for work that will not be done. I will not hesitate to relay my experience to my library groups and computer groups and the opinions colums of the local papers.and urge people not to buy Dell

You are no doubt creating bad will, as evidenced by the many complaint forums and posts I see listed on the Internet .If I am forced to pay the first amount that was not refunded It will be yet another example of your disregard for customer satisfaction and in the end you will only hurt your business,

If anybody from Dell would care to look into this It would be a welcome change from the treatment of the last few days. the St # is CYCZS31

And I will be sending these fact to Mr Michael ****

February 16, 2008 12:10 AM

Lionel Menchaca, Digital Media Manager said:

Back in late 2008 I purchased and XPS computer for my home based business. I was told I would receive $250 in gift cards. 8 weeks later I only received the $50.00 gift card.

I waited a few weeks more and then called the Customer Care line. I spoke to a gentleman on the phone, Ian Simpson (I have his emails)and I was told this often happens.

He advised me to purchase the item I wanted and when the item was to ship, I was to send him the purchase ID and he would credit my account the $200.00.

I purchased a Canon Elf camera for over $200.00 and emailed the Customer Care Representative, Ian Simpson with my purchase id. He emailed me back and stated that my account was being credited and I would see the credit on my account.

I received my statement and there was no credit on the statement.

On Monday of this week, I called into Customer Care and was transfered to over 11 departments, no one could help me or I had the wrong department. The end result of that call - I was placed in the voicemail box of the original customer care specialist I spoke with who promised the $200.00 credit. I left him a voice mail and received no response.

I was on the phone for almost two hours. Highly frustrated.

The next day I received the $200 gift card in the mail. Today I called Dell and I was transferd 9 times and put on hold for several times for a period of 2.5 hours. I then picked up my cell phone and dialed the XPS customer service number and spoke to someone in Canada vs. India. I was told that Dell changed their policy on Feb. 1,2008, and would no longer process credits. The only option I had was to return the camera and re-purchase it with my gift card. I was appalled at this. I purchased the camera for my trip to Mexico later this month.

I then asked to speak to a supervisor,and I spoke with Heather who stated the same thing and that she would be more than happy to process my return. I couldn't believe what I was hearing. I have purchased 6 computers, and several other items from Dell over the years, and the level of customer service was horrible. I then asked to speak to her supervisor and spoke with Marcos, who stated that there was nothing that they could do. However, they could send me the return labels and yes they would pay for the shipping. I could then re-order the camera on my gift cards

I explained I did not want to return the camera, couldn't he just apply the gift card to the purchase. No, he stated, it could only be done a new purchase.

He did state I could file a complaint with corporate and they would respond.

Today I spent 2 hours on two seperate phones trying to get this resolved. I was transfered 17 times, only to be told that I had to return the camera.

I will never ever use Dell again. My husband wants me to box up the computer and the camera and return them.

I have never seen such horrible customer service in my life. I work in the sales industry and I would never treat my customers this.I would work to find a positive resolution that would leave both parties in a good position. What happened to the promise made by the original Customer Service Agent. All promises are now null and void per Dell.

My computer started messing up about 2 months ago. No big deal, we have warranty until March of 2008. I called Dell in January and everything was okay. Dell offered to send me the parts and talk me through fixing it. I called them when I recieved my parts, and the voicemail said they would contact me back within 24 hours. A week went by without a call. I called again. Still no call. I have called an additional time, e-mailed them, and still nothing. It's been three weeks.

It's currently February and I'm suspecting the Dell is trying to run out my warranty, and charge me for the pieces they sent to me that were suppossed to be returned in 15 days, that no one helped me install.

I have spent over 5 hours on the telephone and email trying to get a replacement battery for my Dell laptop (Service tag No. 7GY2631).

In late June 2004, the laptop's battery started acting erratically and rapidly losing charge. On August 3rd the battery died all together. Through a litany of terrible support calls, it was finally diagnosed as dead by Dell's technical support group. The improper performance of the battery was well within any warranty period.

On two occasions, customer care representatives (Nitin Jethwani-DT D36291 & Steve, ID No. 80526) had indicated that they would replace the battery under warranty. Today, I was found out that the replacement commitment was cancelled. I was never notified or communicated to of this decision.

This laptop has never worked properly, and my investment in an extended warranty was completely worthless. And this is the third machine I have had problems with from Dell.

I have had varied problems with the Dell system I ordered.

First, the monitor made a sound as though a light had exploded, and then the screen went black (it did come back on afterwards). Then, the tower blew up. I called and tried to get this resolved. They did sent a tower, which is good, but they sent a monitor that was not the one that I ordered. They said to just use it.

I was on the phone for about 24 hours in total trying to solve these problems. They kept switching me to another department that could help me, but I still haven't gotten that department. I finally returned their merchandise.

My Dell notebook blacked out, and I sent it for repair. As the technician advised, I sent out the entire package of accesories that came with it. They fixed it quicky, I have to say, but none of its accesories came back...just the plain bold laptop. So here I was, with a repaired but useless notebook, since I did not even get back the AC adapter. I called them to explain the situation, and a rude customer service representative did not seem to understand the problem; finally, he promised to replace the missing items within 2 days, but this was not true. I have called and have written to Dell many times, and received the promise to fix the problem, but they have not done it yet.

The problem is, my notebook is a recent model and I do not find an AC adapter replacement in the market yet (I have looked everywhere). So I will end up buying one adapter...from Dell. This is very upsetting. I have lost a lot of time and I am ready to buy another brand of notebook, but it is just too much money to lose. It is a shame that Dell, which was rated No.1 in customer service several years ago, has decayed so much to be maybe the worst company in customer service. They should really pay more attention to clients.

It has been 7 months since I have had a functional laptop. I believe this far exceeds the 2nd Day business repair warranty for my Inspiron 7500. I will no longer deal with Dell's customer service representive Linda K because she has made it clear that my warranty issue carries no weight with the Dell Corporation. I have filed complaints with the AG of Texas and the FTC. I have not received a response from either party. I don't believe my complaint is trivial and my confidence for a positive outcome looks bleek.

Initially it took 4 months to get a replacement laptop, an Inspiron 8100. At first I was satisfied with the replacement but during a closer inspection the laptop replacement was a farce. There was 3 key components overlooked by Dell -- the docking station, LAN/Modem and CD burner. During the next 30 days (December 15, 2001 to January 15 2002)I tried to contact Ms. K to correct these 3 key components.

Being unresponsive to my requests, I filed a 2nd complaint with the BBB online. Still unresponsive after numerous phone calls, emails and letters I filed a 3rd complaint with the BBB online. Also during this time I filed complaints with the AG of Texas and the FTC. Only after a 3rd complaint did I receive a response from Ms. K. I finally received the equipment but it was another sham by the Dell Corporation.

The CD burner was for a "Modular" drive and not the "Primary" drive. Now this leads me to a 4th complaint against Dell. I have spent the last 3 weeks trying to make contact with Ms. K but still no response. This Ms. K thinks that by throwing a bone my way I would go away. Let me assure everyone that I will not go away. I only have 2 options at this point. I either want a complete refund of my original purchase price of $5200.00 or a brand new laptop of my choosing and specifications.

When I purchased the Inspiron 7500 it was job specific. I wanted a fully functional desktop replace to meet my job's high demands with video performance, imaging, storage capacity, etc.. At that time the Inspiron 7500 met those needs. The Inspiron 8100 with its current configuration falls short to meet even my basic needs.

To understand my dilemma is to understand my job function. I require my laptop to function 12 - 18 hours under intensive heavy usage. On a typical day I logon to customers LAN to install software via network connection. Dialup corporate server to download sfw configuration information. Next I document the site installation via digital camera or web cam, depending on access availability. Once installation and documentation is completed then I proceed to the final step of training. During the training process I create a PowerPoint presentation to aid me in the training. I use photo's and video conferencing to eclipse the full visual experience. After completion of training the final process is to create a customize training CD for the customer and a sfw/configuration and information CD. Upon returning home I dock my laptop to sync, print, scan expenses for the prior week.

I was so devastated when my Inspiron 7500 failed me and I had to come up with alternatives to do my job. I was forced to lease a company computer and purchase an iPAQ. The costs incurred for the last 7 months without a functioning laptop is $3800.00. This is wasted money that I could have purchased another laptop. Dell has destroyed every ounce of consumer confidence I have in them.