Complain about a product or service

Dell Tech Support

Sarah of Loganville, GA August 29, 2009

I am extremely unhappy with my Dell Inspiron 1521. It locks up all the time, even if it is asleep. It always wants to run a diagnostic check saying something is corrupt. It is one of the most difficult computers I have ever used. There is never any errors on the computer after the test. Sometimes I just give up and go to the one at my desk. By the way that is not a Dell. My adapter has gone bad after less than a year and I had to replace it. That cost me 50.00 at a computer store. The computer runs so hot that you can't hardly hold it at times. I don't think it cools properly. I will never own another computer by Dell. They have lost my business completely.

Janeirys of Vineland, NJ August 29, 2009

I purchased a Dell laptop, inspiron 1545 on June 20, 2009 and about two weeks after i purchased it i was already having problems with it. I have talked to Dell representatives plenty of times since my problem and they would not do anything. The problems with the laptop are the modem not working properly, the memory cards/memory sticks not working properly, the disk that the laptop came with for installing the dvd program does not work, and also that the laptop would freeze frequenlty not allowing me to even enter the laptop at times. I have talked to the store from which i bought it and they told me they only have a 15 day policy. I sent my computer in to Dell to get fixed and they sent it back to me supposly fixed but they did nothing towards the problem. I also spoke to one of the managers and he told me that they cannot refund me my money back and that they have nothing to do with a refund because i bougth it from a store (Walmart), i dont know how this is possiable if i have a three year warranty on this laptop. I would like for you to please help me solve this problem because its just not fair. Even if i cant get my money back i would like to get a new laptop. Thank you for your interest and please feel free to contact me if anything.

debra of vero beach, FL August 28, 2009

I wish I had come across this site before I bought my dell. Short and sweet, I've had so many software issues that they are too many to go into. After calling and calling and speaking with different people every time, even when told to call a speak to a named indiviual, no one can fix my problems. I have literally sat for 5-6 hours at a time on phone and remote access. Have a MAJOR language problem.

All i want is for someone to come to my home and fix my computer. They WILL NOT set up an appointment for a repair tech to go to your home. I not only have ended up screaming like another person mentioned on this site but I told them to give me an address to send this back because I have never dealt with a company who doesn't have or won't send a repair tech. this is very simplified as to what has gone on.

george of miami, FL August 26, 2009

my XPS laptop was replaced because of screen and video card incompatibility problems, after 2 visits by a tech to correct it. The replacement unit then needed a new motherboard. Now i have a software problem that requires 239 software subscription payment for one year....I did not expect this from Dell, i wanted a few years at least of uninterrupted use because i paid top dollar supposedly for a better machine. Anything you can do on my behalf would be appreciated, they are totally in control of squeezing more money out of their customers. I have a 1550 XPS machine that requires the same 239 for one year of software help!

Tammy of Virginia Beach, VA August 26, 2009

I bought 4 Dell computers in 4 years. One I bought 8mos ago, sat until I was ready to use it this month (my husband took his that we had been using to the office, and so we were going to use the studio I bought for personal/kid use). We are unable to download necessary software such as the adobe flash player which is used for you tube, and many children's games. I called the technical support and they told me the software is not under warranty any more, but the hard ware is, and that it would cost me another 179 to fix it. I told them I bought a new computer that should be able to work, and it doesn't. Further more I financed it through Dell, and until they fix the computer I will not pay on the computer any more. I will not pay more for a computer that should work.

Paul of Indianapolis, IN August 24, 2009

My new computer an XPS 630i crashed periodically. I called Tech Support who suggested it did not have enough. Each call to Dell was over an hour in length because of Dell's appalling phone system. You cannot get to a representative without listening to multiple automated phone menus and each representative you reach refers you to someone else. Occasionally, the rep simply disconnects your call.

Through Dell, I ordered more memory, which did not solve the problem. On the next call, the tech support person suggested I purchase a new video card, which I did, but the rep placed an order for a different video card. He also suggested that I sign up for a 170 six month program to allow the customer to reach a service rep in less time. When I checked the order status, I saw that it was the wrong card and called to cancel the order.

Even though the card had not been shipped, the rep said that Dell could not cancel existing orders, but instead I would have to wait for the package to arrive and then call to return it. During this time, the 21 day period available to return the computer expired and Dell would not accept a return on the computer itself. I would not recommend Dell to anyone, even though I have purchased many computers from Dell in the past. The service is awful; the product quality is bad.

Jack of Wasilla , AK August 23, 2009

Hello, I have bought a Dell XPS 420 alittle over ayear ago! I have had many problems with Dell! Some good but alot more bad! Of course!the last was the worse! My machine kept coming up with the blue screen of death and also your memory is bad! I called Dell many ,many times with no luck! They finally sent out a tec! They switched out mother boards! That night the machine sounded like a large clock on the inside!

After many hours i remove the side panel! To my surprise there were wires hanging out of place! One In perticular was stuck in the fan of my expensive Video card! Wow! I was ticked! I called Dell and they just did nothing!To make along story short, the computer is still having problems and Dell did not fix them or switch the computer out! I called many times to ask for the Corp# they always said they could not give out that number and in the end I and the computer Warrenty ran out! I now spend lots of time telling everyone not to buy aDell!

Monica of lasalle, QC August 22, 2009

Absolutly rediculous. I called in the middle of july to have some help rebooting my laptop before my warrantie expired because it was begining to be slow. My request was to put it the way I bough it witch cost me 80 because apparently it was not included in the warranty. I payed and everything was ok. A couples of weeks after I try to insert a CD to play but the computer does not recognise it. I then try to burn a cd it sais "no drivers found".

I call dell and inform them of this situation and that's when the big issue starts. The first representative tells me that I will have to pay for this but the technical support can't help me because they are not the one that did the re-instalation. He gives me a bogus number and refuses to transfer me. I then call again and get another agent who hangs up on me when I ask to speak to his supervisor! I call again request to speak with a manager who tells me that the warraty they give when they do this is 3 days! And that from the time the technician installed all the drive and now if there is a problem they can't do anything about it. I tell him the driver was never installed and he insists that the technician did his job perfectly. He wasn't ever there! He then tells me that If I would purchase a new warrantie then it would be free for my cd driver intallation. It's ridiculous why did I pay 80 before then!

I ask him where does it say there is a warranty of 3 day for the work done onmy computer because nobody ever told me that and why should I have to pay for a problem somebody else caused!

This computer is laptop we use casually and because nobody tried the burner before It's our fault?? This is ridiculous!!

Lorena of Aurora , IL August 22, 2009

I bought an XPS DELL notebook on January 2009 along with it I bought a blue tooth wireless headset I paid 1100 for the computer and 70.00 for the headset I spent almost 1200.00. The headset never worked, according to dell it was "skype". Anyways I did not want to bother to since Dell has their tech support in India and it is very hard to understand them, I gave up and the headset is in my drawer, on February 2009 a little after a year, my battery ran out and I got a warning that I had to replace it, thank GOD I did not replace it, spending another 150.00 putting my money in the trash, because this past Tuesday August 18th I turned my computer ond and I got a reminder that the computer was updating the "DELL MEDIA" software I restarted the computer and then the laptop would not take me to windows log in id, it stayed iddle downloading windows.

I called tech support after a while I get a person from India who transferred me to his supervisor he said, I got the supervisor who told me "your computer is out warranty but because you are in my q, I will take the call" what kind of customer service is this? anyways he continued with the troubleshooting because he was doing a favor to me, as he indicated and after the first error message he was able to diagnose that the HD had failed, he made sure to tell me he could not stay with me duirng the whole "system test" because it lasted over an hour and as he had mentioneed to me before I was no longer covered so to get rid off me he advised me he was escalating the call and that I was getting a supervisor and I needed to allow 24 hours I continued running the test and I can tell you right now that the test diagnosed countless errors, the little I know about computers indicated errors with other hardware pieces, just indicating "motherboard" failed. "Wireless Card" failed. and other errors that only had numbers and I guess the agents at Dell follow a chart flow and will find the error messages in order to troubleshoot.

of course I never received the call from the supervisor and I decided to call my self. I spoke with a very rude girl who said that she should not be speaking to me because my computer was out of warranty, she did not want to transfer me to a supervisor until I demanded one and I told her that it was against the law to deny a supervisor, she finally agreed and said it could take 20 minutes I said I could wait. I did and I finally I spoke to a supervisor who indicated that according to his notes the error was a HD failure and until I did not purchase a new HD they could not troubleshoot then I ask him, if I invest another 200.00 will that solve the problem? He deliberately said no and he stated that this would help to troubleshoot and find out if there were more problems with the computer. Obviously I will spend a penny more and I will buy a new computer of a different brand.

Julian of Los Angeles, CA August 21, 2009

I purchased a Dell computer in January of this year, installed with Vista - which will not stay connected to the internet. I contacted Dell. They told me it was an internet problem. I then contacted my cable company. They spent nearly a month coming to my home checking everything. Using their own laptop, they showed me that the cable was working fine it was obviously my new computer.

I then contacted Dell. After checking things themselves, they told me it was a software issue and I would have to contact Microsoft. In trying to deal with Microsoft, I was told I would have to PURCHASE access to their technical support. At this point I simply installed my previous Windows XP from my other computer.

Everything has worked fine until now, Windows is of course contacting me saying I have an unauthorized version on my computer. I contacted Windows and they told me I would have to contact Dell, that they would have to send me a new XP disc. I contacted Dell. After spending over an hour dealing with one department after another and telling my story over and over - I was told I would have to purchase a disc, and when I said I wanted to speak with a supervisor I was hung up on. And they have obviously done something to recognize my number as I have been recalling them for the past hour and a half and my calls are disconnected in the middle of ringing!

They are rude. And they are a scam to simply get more money out of you. They do not stand by anything they send out. I have never dealt with a company more disgusting in their very nature than DELL. Please - everyone who is having problems with Dell, please go online to every possible place and voice your complaints. Working together perhaps we can cause them problems. They deserve to be driven out of business!

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