Dell Tech Support

I had a small problem with installing an update to Stamps.com on my Dell Inspiron 560. I called Dell and spoke with "Christopher", ID ** who "recommended" the $239 service package to fix this. I accepted, under the condition that he actually fix the problem. He assured me he would. Two hours later, I had to leave for work and he said it would be fixed when I returned. When I returned a few hours later, I had to go into msconfig to get the PC back into regular mode, among other things. The PC then took forever to start up and the only way to get internet access was to unplug and replug in my connection to the Verizon FiOS router. I then spent an hour on the phone with Nupendra (**) and had to leave and then another hour and fifteen minutes later. All to be told, "the only way to fix your problems is to reinstall windows" and lose all my programs! He accepted no responsibility for the damage to my PC Dell had done.

I couldn't download and open programs and all services were disabled. Dell, in my opinion, is a rip-off. All I needed was to have service maintenance enable all that were disabled in startup and enable all I was told, that the possibility of enabling would possibly damage the PC. As a result, I paid $139.64 to do exactly what I wanted to do in the first place: to enable programs, which was done and the computer was not damaged. It's a rip-off. I have four Dell PCs; the next PC will not be.

I spent a total of 16 hrs on the phone with them. Computer wasn't working right. They said it was fixed via phone but when I tried to open it up, it said my password wasn't right. When I called them, they said they had to start all over and couldn't guarantee I wouldn't lose any info in it. I asked if I could take it someplace locally and have it billed to them and they said there is no place at all. I asked for someone to come to my home and again was told no. In the meantime, I found the slip that came with my computer and it said that was no option. I bought extra coverage and it wasn't honored since I was told it wasn't covering what was wrong and would cost me more. I finally ended up taking it to Best Buy and paying for it to be fixed.

I had to call today regarding my bill where I still owe $1000 after a few yrs, and found out I do have some warranty left plus I should have been told I could send it to them to be fixed and they never told me that. I've just had it with the company and wonder how many others have the same problems with them. Even today, I put all the info in the comp to pay my bill and then had to speak to a person who took it all over again. Guess time doesn't mean anything to them. I asked them to send me a copy of all the transactions done with them and they said I would have it in 3 hrs and I don't have it 8 hrs later.

Right after I purchased and set it up, I had problem with the sound. The problem was that the sound was very garbled and not understandable. The problem occurred intermittently. I contacted Tech support and they went though a diagnosis by taking control of my computer. They could not solve it. They sent a tech to my home and he replaced some sound card and the motherboard. This appeared to solve it for awhile. It happened again and I had a qualified person to blow out Windows 7 and then reinstall it. This also appeared to solve it for a while.

I again contacted Tech service for support on 4/12/12. They again took control of my computer and after two hrs, they, again, could not solve the garbled sound. The tech person gave me to a supervisor who said that they would work with a commitment to determine if I would get a new computer and they would contact me within 24 to 48 hrs. On 4/17, I contacted tech support and inquired about the status of my computer. He said there was no record that they were going to give me a new computer and that he wanted to go through everything again. I refused and demanded a supervisor. I told Mr ** that I wanted a new computer and that I should not have to put up with this on a new computer. He said that he would call me tomorrow about sending out a service tech to replace the motherboard again and if that didn't do it, they would give me a new computer.

What good is a warranty if they don't honor it? I have spent 6 hrs on the phone and the computer tech. I want a new computer that works. This is a lemon.

I bought my laptop in January 2012. The end of March my computer crashed and I sent it away to Dell technical support to get it fixed. A week later, I received my computer with a note telling me my computer crashed because of a defective battery. They also sent back the defective battery and told me they had to replace the hard drive. When I turned my computer on, there was absolutely nothing on it. I lost all my pictures, which was expected, but I also lost my Microsoft Word.

I am a 24 year old mother and a full time student; working full time as a barista and can't afford to purchase Microsoft Word again. Dell told me there was nothing they could do. I wanted my hard drive back so I could take it to someone to get my pictures off and they told me no. In an email I received from Dell's executive customer member, he told me, and I quote "Thank you for your email. I am glad to know that you have received the replacement battery and that it is working to your satisfaction. Please do return the defective battery to us as you might be charged if it is not returned. With regard to the defective hard drive that you would like to have returned to you, I would like to inform you that as per the Dell warranty terms and conditions, Dell will not return any defective parts to customers; hence I would not be able to send the defective hard drive to you."

Now, if Dell is not supposed to return any defective parts, why was I sent back my battery? I was not informed that my hard drive was defective until after I asked for it back. Also, after receiving my repaired laptop, it goes much slower and does not load up as quickly as it did with my old hard drive. I am completely upset and angry because no one can seem to help. I wrote a letter and sent it to Michael Dell and Stephen Felice, but I really don't expect any response from them. I also wrote to the Better Business Bureau, which is how I got in contact with Surendra **, who wrote me emails and also did nothing. I have kept everything and saved copies if they need be. I just want someone to help me and tell me what I should do. Thank you very much.

We have been using Dell DataSafe backup which was supplied along with the Dell Vostro 230S that was purchased by us in April 2010. Dell DataSafe was activated by us on the 10th of April 2010 and the validity was till April 9, 2011. But as the renewal was done 7 days prior to the expiry date (i.e., on 4th April 2011), the expiry date for next renewal shows April 3, 2012 instead of April 9, 2012. We are losing 7 days for the next renewal and the DataSafe account was cancelled on April 4, 2012 instead of continuing till April 9, 2012. We are surprised to note that the backup has been deactivated from today itself from your side from April 4, 2012. Today, when we renewed the DataSafe account on April 10, 2012, still our DataSafe account shows next renewal on 03/04/2013. We request you to kindly rectify the date or please advise us whether to continue business relation with Dell or not. Please treat this as most urgent and reply as soon as possible.

I am once again contacting you regarding service tag **. Unfortunately, what I thought was a solution to a problem now has become a hobby for me. I have been refused by your representatives to work with someone in the USA. Shannon ** responded to me by email inferring that she would serve as a liaison if need be for an acceptable resolution. This too has been denied as she refuses to return my calls and respond to emails. As you know, I have been forced to be serviced by Mr. ** in India. I was offered a brand new system, but denied the accruing tech fees I have incurred to make me whole. I specifically asked for a system that would meet the minimum specifications that I originally paid for, but was offered an inferior one.

I thought that Dell would do the right thing, which was to upgrade the hard drive to a 2Tb Raid 0, which would have been an upgrade from the 1.5 Tb raid 0 that I purchased (as you do not have this drive anymore). Instead, I was sent a 2Tb single hard drive which is inferior to the one I purchased. To make the matter worse, I paid to have a tech come out again and on the review of the system, it was pointed out to me that I did not receive what I thought I was getting. More disturbing is the fact that it was not a new computer. He took the side panel off to inspect it. What we found and documented with pictures is a testimony of not only how you view your clients, but your inferior quality control and the deception behind it.

Screws were lose on the video card support, dust/caked on dirt was on the video card stabilizer, between front panel and drive bays, on the CPU fan, on the side case fan, dust all over the video card, all over the motherboard panel cover, to mention a few! As a new PC purchase, this is sub par in terms of Quality Audit and cleanliness and it is quite obvious that this is in fact was not a new system. This being said, I will be working very diligently on letting the public see your business practices and quality control.

My less than 3-month old computer would go to sleep mode and would not wake up. It did this even while I'm working on the computer. I called Dell support and their online solutions all failed. They sent a new hard drive and motherboard and a tech to install. Original problem still exists as well as a host of new ones. Now, Dell support cannot even remotely access my computer and another hard drive is on the way. I have no confidence this will fix my machine. I want my money back to spend somewhere else, but I am resigned to having just lost it.

I had an XPS (1645) laptop. For less than 6 months, it started acting slow/hesitates when you are typing or opening folder. I had reinstalled the OS several times, updated the drivers, anything I can think of. It took me several weeks to nail down that the hard drive is the problem. Since I changed it with another hard drive, all my problems are gone. So I called Dell support. With a technician on the phone, I put back the original HD and we've gone through the BIOS diagnosis process, OS restored, even remote access to the laptop. I can tell the problem is still there, but the technician claimed he cannot find any problem. I'm a PC technician for more than 10 years, I know what I'm doing.

The bottom line is: Don't bother to go through the process (their diagnosis program can't find all the problems). Tell them BIOS cannot find HD. Don't waste time or just like me, get an HD from a store with your own money.

Below is the summary of an incident which resulted in the loss of my data by Dell.

I bought a brand new Dell laptop almost 8 months ago. As soon as it arrived, I noticed a dead pixel and a graphic issue with it. After getting it investigated by the technical support, they replaced it with the refurbished laptop. The story starts here. I spent $700 for a new laptop but in return I got a refurbished piece of crap. It always had a problem with the track pad and created whizzing sound. Since the problem was not persistent, technical support team was not able to fix it. I thought of living with it. It went on this way until one fine day the screen completely got blacked out and I could not do nothing on it. Tech support team (Ravi from Chennai) confirmed the problem and asked me to send it back for the fix. I repeatedly told Ravi that I need my critical data back as there was no way for me to take the backup because the screen was all blacked out.

He also suggested me to mention it in the form that "it's not okay to erase my data" and the depot won't touch your data. He also confirmed that the problem is with the screen and not with the hard drive. I did exactly what he asked me to do. So what I have got back now is a laptop that seems like nobody's as these guys have replaced the hard drive and also erased my data from the old hard drive. When I asked them to return my old hard drive, they said they are not able to track my old hard drive from the depot. After 2 days of my laptop's return, the screen again got blacked out. So now I have lost both my data and laptop.

I am a software engineer and work for GEICO. I am also a photographer, which I take it as a hobby. I bought a couple of expensive photo processing software recently which I had not registered yet. I talked to Adobe and there is no way that they can recover it for me. Here is the list of things that I have lost:

5.) Important immigration documents, including copy of my SSN, home loan documents, paystubs, bank statements, tax documents, W2s, copies of Visas, passports, birth certificates.

These are some of the things that I can think of off the top of my head. Now, I am talking to some manager named "Julie **" from India who is taking forever in her investigation. Until now they have not even once asked me how they are going to compensate my loss. Can anyone help me?

All of a sudden my disk drives don't work. I am a novice at computers, but I think that after my last repair by our local tech (only one in the area), my disk drive drivers got screwed up. I contacted Dell and they were anxious to help after I signed a maintenance agreement with them. I think the original disk drive program was SONIC. I am tired of computers and really tired of Dell. Any help out there? Of course, I do not have an installation disk from Dell. Thanks.

My Dell computer is not recognizing my network. All it needs is directions and maybe an updated software. But, all I get is somebody from a another country that do not know what they are doing, and Dell keeps sending me to a non-professional person who don't know anything about Dell troubleshooting. Why are we buying Dell products when all they do for us is give us bad support? We should boycott Dell. To hell with Dell.

I received a phone call from someone telling me I have a computer problem. I didn't fall for that scam, but it worried me. I called Dell. My computer is 6 months old and when I bought it from Dell. I was told I'd have tech support. Anyway, here and now they said they would look at it using "Go Assist" to remotely examine the computer. They installed a thing called "IYogi" that they said was a system checker. It wrecked my computer settings and antivirus, and who knows what else. Remember, when I called them there was nothing wrong, except a scam phone call trying to convince me something was wrong. Dell said, for $239 they could repair the computer and I would have one year tech support. Anyway, in exasperation, I bought it, but then I could see that my computer no longer functioned right and I cancelled and got a refund.

I ended up getting Microsoft tech support for $100 for one incident. Looks like Microsoft was able to repair the damage. But I was on the phone talking to Dell and struggling with computer problems from February 22 till March 2. Of course, I used their time too. I nearly paid Dell tech support for a problem caused by them. Maybe most of the techs at Dell are okay and some really good, but they are definitely having problems and causing some customer problems. It's a sad situation.

I ordered two Dell computers before Christmas. As they arrived shortly before Christmas, I did not get them up and running, until late January. I read the written instructions about immediate system backup, and purchased a flash drive, that should have been (according to the instructions) large enough to cover the backup, however, I discovered that this was not the case, when I inserted the flash drive on the laptop, so I went and bought the larger size (16 gb). I bought 2, so that I would also be able to backup the desktop. The flash drive worked okay for the laptop, but did not work for the desktop. The USB port was so tight, that neither my son nor I, was able to insert the flash drive. I then checked the list of what I was supposed to get with the computers. Surprise, surprise, I was supposed to get the appropriate read and write DVD in the appropriate size, to do the backup. When I emailed to ask where it was, I was told that I did not report that it was not there soon enough, so there was nothing they could do to help me.

I went and purchased some read write DVDs, and tried to use them, and was told they were not compatible with my system. Dell includes a program called Dell Data Safe with their computers, which is what I was using to try and do the backup. The program is the basic program, and it keeps recommending that you upgrade to the premium program (costs money, of course) and you won't have to worry, as you can use it to keep all of your data safe and use it to replace destroyed hard drives. Excuse me, but usually you have to be able to have something to even open your system, if it has been destroyed.

If you don't have a recovery disc, you have no system. Dell does not include system recovery discs. They don't even provide discs for the Microsoft Office that I paid for. I looked online, and found that all sorts of customers have complaints about Dell Data Safe, including the folks who upgraded to the premium version. I believe this is an on-purpose scam by Dell, to make some extra money. They don't provide the discs, no backup compatibility, and I'm paying money for a premium system that is not functional.

I have had a Dell XPS desktop for less than a month and it has already acquired a virus, even with the McAfee "security" software, which was not able to find the virus; thus, it has just taken over the computer. I called Dell tech support and spent 30 minutes registering and then being transferred to the correct department. When I was transferred, the tech insisted that we had a "bad connection" until I finally said that I would call back.

The first person gave me a "direct number" to XPS support, which ended up being the same number I called the first time so I ended up back with the same department, who insisted that my computer was not registered (even though I had already spent half an hour doing so). When I began to get frustrated with answering all the same questions again, suddenly, the tech (different person from before) couldn't hear me and we had a "bad connection," then she hung up on me! After that call, I had to make several calls, including customer service for a credit card question--all with no "bad connections." What have I just spent $800 for? I am beyond disappointed with this month-old computer which I can't use and no one is willing to help me.

I bought a laptop for x-mas for my daughter from Dell. I paid $800 for it. I'm on disability and only get $1,000 a month so this was a big deal. It's only been 3 months and it started acting up.

I called Dell tech support for help. He logged on laptop and said it had a virus. Then he looked at my account and said I didn't have software protection so it would cost $129 dollars to fix. I don't have any money so I told him I couldn't and he said, "So sorry, your laptop is going to be ruined then call back when you get the money," and hung up. After that, it did stop working.

I took it to a computer guy who looked it over and said the motherboard was fried and it was a hardware issue to contact Dell. So I called Dell again. I explained to support tech Manuel what had happened and he said if it was not a certified Dell tech that Dell didn't care what they had to say and if they opened my laptop, it may have voided the warranty. Then he started asking me all these computer questions about how it would get tested if it didn't turn on and what error codes it said. I have no idea.

So I asked, "How do I send it back to have it tested if you don't believe the other guy?" Manuel states, "You can't, we have to log onto it and run our own scan." Then I asked, "How do you do that if it won't turn on?" Manuel says, "We can't." So I repeated, "So tell me how I send it back to have it checked then?" He stated again, "You can't." That's when I got angry. He stated that when I called the first time, I told the tech I loaded a virus on the computer.

I got really mad then and explained as calmly as I could that the tech told me about the virus and I have no way of knowing what it was or what he was talking about. He then said to get the laptop and let him try to log onto it but if it wouldn't turn on so he wasn't going to be able to help. I said, "So then you will give me the info to send it back." Manuel stated, "Not if I can't get any codes from it." I hung up! So now I'm stuck with a $800 paper weight or Frisbee.

Purchasing a dell latitude E6520 was the worst of times. Should it professionals blindly stick with Dell business laptops and service? I am a consultant in corporate IT. I prefer to use my own PC on the job, when possible, because I rely on a handful of unusual legacy applications in my work. In July 2011, when a new client indicated that they wanted deliverables in Word 2010 format, I ordered my first Windows 7 OC, a "business-only" Latitude E6520 from Dell, with Dell Gold support, to replace my aging but trusty D830. Because of my lengthy experience with Dell, and in particular with Gold support, I decided to stick with that brand, even though Dell's model with the required features cost half against as much as similar models from some other makers.

I took care to specify to the sales person at Dell Small Business that I required a 32-bit operating system because of the legacy applications I run. After a 6-week wait, Dell delivered the PC, unfortunately, with a 64-bit OS. This should have been a minor inconvenience, but Dell managed to turn it into a debacle. I asked customer service if they could simply ship me a replacement drive with the correct image -- it's a simple matter to swap hard drives. I even offered to pay for the extra drive. No, this was against their policy. I was instructed to ship the PC back and wait another 6 weeks for a replacement -- which was out of the question. Despite escalating the issue to the manager of customer service, their best offer, after intense haggling, was to send me some install disks for the 32-bit system (also against their policy), and no driver disk was available.

Well, I have installed dozens of pre-Windows 7 OS on Dells and was always able to download all the necessary drivers from their support site with no problem, so I decided to take them up on the offer. I purchased a new hard drive identical to the one in the E6520, popped it in and started the setup. But when I attempted to obtain drivers from the dell support site, the drivers it provided for the 32-bit version of my model and service tag were mostly incorrect. Some were for a 6- bit system, while others didn't match the existing hardware devices at all. I blundered through the driver installation as best I could, and then went to a commercial driver site and paid to get more satisfactory drivers.

When I tried using the PC at work, a problem appeared that rendered it completely useless; Windows Explorer crashed every 2 minutes. A Google search showed that this problem was widespread, but nobody had posted a remedy. Dell Gold support knew nothing about it and could make no sense of the error message I was receiving. I called them repeatedly and spent hours running every possible diagnostic -- without success.

A high-level tech at Gold support finally offered to do a fresh remote Windows 7 installation, using my disks. The PC was otherwise useless, so I agreed and asked him to let me do the install under his supervision, and then to pull the drivers for me while I watched. He guessed it would take 1/2 hour for the whole affair. But then he encountered the same driver problems that I had experienced. With his knowledge of the drivers used in similar models, he was eventually able to find serviceable drivers and complete the installation in about 3 hours.

The following day I took my PC to the office and promptly discovered that the crashing Windows Explorer problem was still there. While experimenting in the office, I discovered that Windows Explorer only crashed when the PC was connected to the enterprise network. Otherwise, it was rock solid. I finally learned in a tech blog that Microsoft actually had posted a hot fix for this exact problem. It worked, and another problem solved.

Next issue: When typing, the insertion point jumped erratically every minute or two. I couldn't type a sentence without having to mouse the cursor back to the correct insertion point. I assumed that this was because I was inadvertently brushing the touchpad during typing. The PC had no touchpad control utility, and no really satisfactory utility to disable the touchpad could be found online, so I covered it with a piece of cardboard. This helped somewhat, but the cursor was still not completely stable. A search of the internet found numerous commiserating complaints, but no solutions. I decided to call Gold support yet again to see if they knew anything about the cursor issue. This time, the tech guy knew exactly what the problem was, Dell had omitted the touchpad management app and touchpad driver R315893 from their support site. While we were talking, I searched the site for this driver, and still couldn't find it, so I got the tech support guy to email me a link to it. When I installed it, not only was the problem solved, but I now have the previously missing utility to configure or disable the touchpad.

One final issue which paled in comparison to the above was that the audio level on the E6530 was disappointingly subdued. I'm a former orchestral musician, so this really steamed me. My old D830 was great by comparison. Again, searching the Dell support groups showed that dissatisfaction with the E6530's audio was widespread, the IDT sound card's simple on/off toggle offered no solution, and Dell Gold support claimed to know nothing about it. Thank heavens, some charitable soul posted the solution; there is another audio control simply entitled "sound", inconspicuous and not mentioned in Dell's literature, that allows you to configure the playback properties of your speakers and headphones. The sound level is still rather weak, but at least I can hear it now.

After the PC was finally serviceable more than 2 months from the time I received it, a Dell customer service person started calling and emailing me to try to patch things up and close my service ticket. The lady who called me repeatedly was nice enough, but couldn't begin to understood the technical issues. How sad.

I have 4 questions which I believe are reasonable and salient:

1) why couldn't Dell have simply swapped the hard drive for me? They surely had one with the correct image on hand. It seems their "policy" was specifically to not provide urgently needed service.

2) If I and the Gold support tech had the same driver issues on two consecutive installs - more than 6 weeks apart - this was clearly a problem that other corporate Dell users were having. Why didn't Dell or Dell Gold support escalate the problem when I first reported it, and correct their site? And why couldn't they provide a driver disk, like most other manufacturers? BTW, the customer support lady who kept calling me after I was up and running adamantly denied that there was ever anything wrong with the driver site, right down to our last conversation, although I'd given her the gold support tech's name and location.

3) If the crashing Windows Explorer problem is sufficiently widespread on Dell corporate model laptops to have required a Microsoft hot-fix, why didn't Dell even know about it?

4) Finally, what kind of manufacturer would deliver these high-end PCs configured so unsatisfactorily? What were they thinking?

At one point in my career, I oversaw tech support for a chain of PC stores, so I had the requisite technical background to eventually get this PC working. But what are Dell purchasers supposed to do who aren't technical or can't afford to invest the countless hours I spent?

In retrospect, my allegiance to Dell was ill-advised. When I purchase my next PC, I will base my choice on price, repair record and reported customer satisfaction, without regard to brand.

After reading some of these complaints about Dell, I felt I should add my 2 cents. I have Dell 5010 laptop which, after 3 days out of warranty, motherboard went bad. I had their tech people in India or Pakistan try to fix it over the internet. They came up with the conclusion that the problem was hardware. So be it. I'm ready to move on. But oh no, they are going to sell me a new motherboard costing $250 and they would install it for another $250. And I couldn't get off the phone without being rude, because all they wanted to do was sell me a warranty $499. Now, no one would even guarantee that the motherboard was totally the problem.

I have always had a high opinion of Dell and their products, but after this experience, I don't believe I would ever buy a Dell again. I had a Toshiba before this computer and had one problem with the computer and it was sent to them and fixed with no hassle. No heavy sales pitch. I think they may be a better option for me.

I had a problem with my laptop, so I called Dell to see if I still had a warranty. The man told me it had expired but he could sell me an extended warranty and it would cover whatever was wrong with my computer. I explained the problem, and asked him if he was sure it would cover everything. He said yes. He said a technician would come to my house and fix it, no charge. He told me it would be $100. Then he came back and said that he could add coverage for my software for another $63. So I said yes. He took my credit card and then sent me through to a technician. Once I spoke with her and she ran some tests, then she told me she needed to send me through to software dept. because my extended warranty did not cover software and it would be an additional charge. I told her that the salesman had said it covered software. She assured me it did not. I asked for a manager. When I spoke with the manager, he explained that I should not have been sold the extended warranty because I was not eligible. He also said that it would not cover software issues and that the first man had told me the wrong thing. I explained how upset I was and asked for a refund. He said I could cancel the warranty, or I could keep it and they would offer me a one-time free fix of whatever was wrong with my computer. I told him, I needed to think about it, so he gave me his name and number. I called him back within an hour and asked him to please cancel the warranty and refund my money. He said he would and it would be refunded to my card within 3-5 days.

One week later, I called to check on the refund. I was told that I had asked to keep the warranty and the refund was not given. I was extremely mad. I explained to the man what had really transpired, and told him I wanted my refund. He kept trying to make me keep the warranty. I told him I did not want it and I wanted my money. He said he would process it in another 3-5 days.

I have never experienced such bad customer service ever. I was lied to, and given the run-around, and then they tried to keep my money after all of that. I will never buy anything from Dell again, and I feel that the people who lied to me need to have some sort of disciplinary action taken against them in their jobs. They should not be able to lie to customers and get away with it.

Last Friday, on the 16th of Dec 2011, I ordered an Inspiron 620 Minitower w/ Black Bezel for $996.24. Then on 30th of Dec 2011, the computer was delivered to my Medical Office. Last February 17, 2012, this computer has been impossible to use as there are constant pop ups so I called Dell at 1-888-257-6372. I spoke to Praveen, who said it will cost $239.00 to fix, but I said we have a 1-year warranty. I asked to speak to his supervisor, Naveen, and told him we have a 1-year warranty, but he said the fixing price is $239.00, and it is not covered by the warranty.

I asked him for a new computer, to replace this 6-week old computer, but he refused. This is a Medical Office, so it is extremely urgent to have this computer fixed ASAP. There is no need to rip off customers after 6 weeks with your bad equipment. I have spent a grand total of $1,235.24 for my Medical Office. I want this computer replaced ASAP and I want a brand new computer ASAP.

I contacted Dell on Sunday about an issue with my computer. The rep took control of my computer and told me I had too many files on there and he deleted them. He continued doing what he said was going to fix the computer. He also suggested that I purchase 2 software programs that would help keep the computer clean and safe. I took his advise after spending more than 4 hours on the phone with him. However, by Tuesday my computer was back to freezing and having the same issues as before. On Thursday, I called Dell and was transferred and put on hold for 42 minutes and still no one came to answer my inquiry. While on hold on my house line, I called from my cell phone and once again was placed on hold for another 26 minutes. I am very frustrated that as a customer my issue is being handled in such a blatant manner. I would like to have a refund because the software they sold me obviously is not performing its job, but now Dell customer service is totally ignoring me. Can someone please guide me in the right direction?

Dell has disabled my Trend Micro so I have no protection. Are you trying to force me to either purchase your warranty? Are you trying to force me to use McAfee? What's up with this large exclamation point?

My laptop speakers suddenly stopped. I tested my laptop in diagnostics; the harddrive and the notebook panel are the problem. Please send me information about these problems.

I bought Dell Inspiron in October 2010. And within two months LCD was replaced because of dead pixel problem. Then there was heating problem within two months and system was getting shut down because of overheating. So after contacting technical support team they said we are going to replace motherboard, hard disk, heat sink and exhaust fan. But I was not ready for that. So after many conversations between me and technical support team, they said okay we will go for whole unit replacement. I received my new laptop in February 2011.

In September 2011(if I am not wrong), again I logged a case regarding dead pixel problem and I was told since there is only one dead pixel, we can't go for replacement if it will increase. By 6-7 pixels, then we will replace your LCD. So when I noticed there are 7 dead pixels on my LCD, then again I contacted technical support team. They told me send pictures of dead pixel. I sent them pictures but they told like we are not able to find 6-7 dead pixels in the pictures. I asked them to send technician to my place so that he can verify but they didn't agree and suggested me to visit service center. In December 2011 I visited service center in Bangalore and this time they replaced my LCD.

But the problem was not solved as I noticed (after 2-3 days) that the new LCD already has dead pixel. So again I logged a case regarding dead pixel along with heating problem. This time again LCD, heat sink, exhaust fan and keyboard were replaced. And this time also I noticed that the new LCD already has dead pixel. I informed the same to the guys who called me from Dell for the feedback and I clearly mentioned to log a case regarding this, but this time I am not going for part replacement first; I will wait and check whether dead pixel will remain one or it will increase; if it will increase I would like to go for refund instead of part replacement.

After 2-3 days I noticed dead pixels has increased to 4 and this was not accepted by me. I made a call to the technical support team again and instead of part replacement or whole unit replacement I asked for refund of my money. What I can see from my side is the problem remains same even after parts replacement and whole unit replacement. So there is no point of asking for any part replacement or whole unit replacement. Since within 3-4 days if dead pixels are increasing from 1 to 4 (after I got new LCD), so there is no point of asking for any more part replacement. And also the worst part is like within one month this would be the 3rd time for the same problem if I go for the part replacement and that is really not acceptable at all in any case. What I can see from Dell's side is they are not able to solve the problems even after I went for both the parts replacement and the whole unit replacement as the problem remains the same. So there is no point of asking for any more parts replacement or whole unit replacement.

That made me to select an option of asking for refund. So I called technical team to raise a request for refund. And after so many arguments and talking to senior person, the request was raised with case number ** and was sent to the escalation team. I got a call from Priyadharshini **, senior support resolver of Dell's Consumer Small and Medium Business, and I don't know what her problem is. She is not ready to accept facts that I have faced till now. Only answered that she has is sorry because at this stage neither refund or whole unit (system) replacement is possible, please go for warranty extension (as next month on February 4, 2012 my laptop's warranty is going to end). And she sent me a mail with three options:

"As discussed we will have the system repaired as per Dell's warranty terms and conditions. Below mentioned are the options to have the system repaired.

Dell to depute an engineer with the relevant replacement parts to have the issue resolved.

You can leave the system at a Dell service center and have the issue resolved.

Dell can have the system collected from your residence to Dell's Bangalore office and have the issue resolved and send the system back to you.

Kindly advice the best option for you so that we can have the issue fixed at the earliest. We regret to inform you that we will not be able to provide you a system replacement."

I don't know if the technical team can understand my problem--what's the problem with her? But still something more has to come. I got a message while starting my laptop:

"The AC adapter type cannot be determined. This will prevent optimal system performance. Strike F3 key (before F1 or F2 key) if you don't want to see power warning messages again. Strike the F1 key to continue, F2 to run the setup utility."

I made a call to technical team that time only and they told me, "Sir, we will replace motherboard, battery and DC port." So totally motherboard, battery, DC port and LCD have to be replaced that I have put on hold as I had requested for refund. I requested technical team to arrange call with escalation team. This time also Priyadharshini called me and she had the same answer. My laptop's warranty is going to end on February 4, 2012 and I have no clue what to do. I did a mistake by buying a Dell laptop. I don't know what kind of product they are selling, which gives tons of problems within the one-year warranty period.

I think I should get a full refund of my money back from Dell but they are not at all cooperative. I can compare Dell's customer care and tech support only with a road side dealer. And believe me, the quality is no better than what you get in 'Chor Bazaar'! Can anyone please guide me what steps to take next? I know consumer court is an option, but I am trying to first resolve the case outside the court. There are more to write about tech team and escalation team but I stuck to my problems.

I purchased a 30GB back-up from Dell before my hard drive was replaced. I backed up my files and by Dell's on system they show I backed up 7.48GB. However, they have lost the data and cannot restore it to me. I have been dealing with them for a couple months and keep getting the excuse. I am forwarding this to my supervisor and we are contacting the vendor, over and over again. Today I informed them I was tired of dealing with this problem and wanted my money returned and compensation for my lost data. Same excuse again. Forwarding to supervisor and contacting vendor.

Before deploying in fall 2010, I purchased the Dell N5010 laptop, mainly for watching movies while overseas and online courses. When it arrived, it was partially detached in the back and the battery rattled as it didn't fit properly in the laptop, so had it replaced. Then the sound went out right before I deployed so had a technician fix it. Then it went out a 2nd time. By the time I got to Afghanistan, the optics drive went out and was deemed by Dell as defective. Instead of trying to resolve the issue, they always tried to recruit me for extra warranties. They said I needed to come back to the states to get it fixed. Really? I finally get back home and 4 months later, the computer don't recognize its charger, and guess what, my warranty expired a month prior.

I've been a Dell customer for 11 years. They refused to resolve the issue as I didn't purchase the extended warranty. I realized many others have had the same power issues as me. I took my computer to the shop and was told the motherboard must be replaced for my computer to ever charge again. Dell has definitely lost a faithful customer and I will do business elsewhere in the future.

I placed a time sensitive order back on 12/21. To date I have not received the order which was suppose to arrive within 3-5 business days according to the customer service rep. We contacted Dell only to learn that the item was on back order, which is not what the rep said at the time of the order. The rep told us it would be delivered within 3-5 business days. We were also informed that this order did not release properly; therefore, we would need to replace a new order in order to receive the item and be issued a credit for the original order.

The call with Dell started around 4:45 pm EST standard time and concluded around 6 pm with no resolve. We were transferred a total of 7-8 times. The item is a restore disk for my son's laptop, which was required by Geek Squad in order to fix his laptop in time for my son's return to college (January 9). We paid Geek Squad nearly $275 to repair the computer; however, Dell has yet to send the disk to complete the repairs. We expressed to Dell the urgency with this order and have only received unprofessional and poor customer service. In addition, the call we placed to Bell were made via cell phone at peak hours, so we have incurred additional charges.

On 11/23/11, I purchased extended service contract of 1 year for as many dell computers in my household. At the time, my computer went down and my coverage expired. So for $239.99 this is what i got. It worked perfectly for exactly 30 days and on 12/24/11, it started doing the same. On the 24th, I spent 8.5 hours on phone, on the 25th 6.5 hours and on the 26th 9.5 hours. They couldn't fix. Out of the $239, they only refunded $110. I have file complaints with them, they don't care, and with the BBB.

We purchased a computer for my husband to take with him overseas when he was called to active duty. After paying around $2,000 for his XPS Studio 1640 in December 2010, he left in January 2011. We purchased the extended warranty, after we were told how the sand and travel could really be hard on laptops. We paid a lot of money for warranty only to find out in January, when the computer started acting up, that we could not use the warranty while he was overseas with it! This is why we were sold the warranty, but we could not use it. We attempted to fix computer while he was home for R&R, but Dell failed at getting the parts to us, total of 4 different times in 15 days! He left without his computer. After fixing the computer, it continued to have issues. Mind you, when it first started having issues, we were under the 30 days of returning the computer and even asked about it, but were told they would get the computer working correctly or replace it.

In October, I spoke to a supervisor by the name of Devin ** who told me that after the 5th time of having someone out to fix this computer, that if this didn't work, they would replace it. In December, after 3 other issues, I finally demanded it to be replaced with much hassle, I will add. I was told, finally, they would exchange it. But when time came, I was told that my particular computer was no longer being made and that I would have to settle for a different computer, one which they claimed to be "equal or better" than what I had. It was close to being equal, not near better, but the worst part was when days later, Dell sent me an ad wanting me to purchase a computer that I had already purchased and was told was no longer being made! I was forced to take a computer that was in our opinion less in quality than what we had originally purchased when all along they could have just exchanged the computer for one just like we had originally purchased. We paid almost $1,800 for our computer.

The one they replaced ours with we could buy for $900.00, but was told "price is not taken into consideration". We literally fought back and forth with emails, phone calls, for over 7-8 months when we finally were exchanged for a computer we still did not like, was not like the one we purchased before because we were told the "sales department is a different entity than the exchange or warranty department" even though the sales department still sold our computer, they were not able to exchange for that computer! We were offered a "credit" as a courtesy credit for all the trouble/issues we had to endure during the year with this particular computer, but were told we were not able to use this credit towards anything with a service tag, no expiration date given!

Tonight we contacted Dell to use this "courtesy credit toward battery no. 3 on a separate Dell computer, and was told the person who offered the credit was no longer with that department and they were not sure they could honor the credit. Are you serious? Dell has failed all around at the warranty, exchange, customer service, and I have no clue who to contact regarding this. Life was hard enough with my husband overseas fighting for our country. I did not need to be fighting for something I paid money for. And now how do we make them honor what we paid for?

I cannot give Dell a one star rating even though I would really like to. I bought an XPS L501x laptop in April 2011. It died after a month. I called dell and they sent out a technician the next business day. Great, I thought to myself! Quick and easy painless service (or so I thought). It ended up needing a new motherboard. Then the wireless stopped working. Great.

Called them again and letting them know how I was not very pleased with getting a machine that had issues so quickly and then had more issues almost immediately after a repair even though I was grateful that they did the next day service. They offered to send me an upgraded machine as a replacement. Now, I was being sent a XPS L502x which has twice the CPU power, 2 more gigabytes of memory, and they also upgraded me from a 500 GB HDD to a 750GB HDD. Awesome, I thought to myself. When I received the replacement laptop I immediately noticed a "Refurbished" Sticker on it.

When I called them and asked about why I would pay for a new machine when I end up with a refurbished machine in the end. They called it a favor. Now this machine after 8 months started to randomly notify me that the A/C adapter was not recognized. So they sent out a replacement A/C adapter. Plugged in the replacement A/C adapter on my refurbished machine and I still get the same message. Ridiculous! I let them know and the once again sent someone out for the next day service 2 days later. The motherboard was replaced with another used motherboard in my refurbished laptop as well as getting another refurbished A/C adapter. 1 day later, I could not use the Intel wireless display. Crap!

So I called them again. Now, they sent me a completely different machine. They sent an XPS 15z which has a smaller battery and no Blu-Ray drive. They call this a favor again. I inquired about my warranty. Guess what? I will get my replacement laptop around December 28th 2011 but my warranty will still end on March 2012. If I had it to do all over again I probably would have told them to take their equipment and shove it back in the box they got it from. I have seen cheap laptops with zero issues and I guess I am the lucky one even though I paid nearly a freaking grand after taxes. Lets not even get into how rude their technical support always appears and how they always wanted to transfer me to a supervisor.

Like I said first off, I wanted to give them a one star but since after over 13 calls to tech support and 4 replacement laptops/parts at least I have something even though it was not new even though I paid for a new product. Shouldn't this be illegal? If you bought a new car and the wipers didn't work and you took it back to the dealer and they sent you back home with a used car isn't that wrong?

I called for service. They were unable to fix problem over the phone. I was told that for $59, I could send it in to have you guys diagnose it. I said OK. This was two weeks ago. No shipping label has been sent. I called today and was told that $59.00 was for the phone call and diagnosis. This is not what I was told. What scam. Computer is still broke. I'm very upset. I have bought 5 units from you people over the years, but never again. And if anyone asks me if they should buy a Dell, I will tell them don't bother.

I purchased a Dell Inspiron 14Z, it has been nothing but problems. The mouse freezes and reports errors. I called Dell to request a refund. They sent me to Tech support. The guy spent over 2 hours with me on the phone. He said it was working and tried to sell me more products. A week later, I called back with same problems. They tried to fix again. It did not work so I requested a refund. They said I was 23 days since the day they shipped it so there was nothing they could do. I spent over 5 hours on the phone with them. They just keep transferring me to a different department. I was hung up on 4 times, and treated like a number. I wish there was a way to tell the world what a poor company this is to work with.

I was simply asking to go through some settings that I believed I probably had accidentally changed. However, the Dell representative from India made it clear he needed to access my computer personally, and showed me how my computer was infected with a worm probably by Facebook. After I told him what I was calling for, he insisted I needed to buy an insurance-like package for $500 - $600. I made it clear I'd rather buy a new one! However, he continued to push for the insurance. He insisted he was the only professional who could fix my computer that really had nothing wrong with it yet. I was consistently told it was infected by a worm. I mentioned I knew a computer professional who fixes computers for a job. Yet, they insisted they were the only ones who could fix the problem. I think Dell is as bad as they come. I will never buy another Dell. The settings for the computer were not taken care of. No trouble shooting was done, and as far as I'm concerned it was a money making scam.

These people hate Americans. They were rude and would not tell me where to send this computer back as this computer will not work. I purchased this on June 28, 2011 and have never had any satisfaction out of it. This computer is defected.

My Dell Studio XPS laptop has never worked properly since I purchased it. I have had numerous phone calls with their tech support and customer service for a year now. They have had a tech out twice. The problem reoccurs consistently. I had a valid warranty during all these calls but the computer is still not working. And now that my warranty has expired, they are saying that I have to purchase another warranty to get help.

Dell repair center is horrible! I spilled wine on my laptop last Thursday and called Dell repair center last Friday. At that time, I ordered repair service and paid for it. The representative told me that I would receive a box from FedEx on Monday. But I didn't receive anything on Monday. So on Tuesday, I called the repair center again and asked what was going on. A representative told me that they had the wrong address and the box was returned. Was he kidding me? I had checked my address three times with the previous representative. Anyway, I corrected my address and asked to send the box to me again.

But I did not receive anything from FedEx by Wednesday. So I called Dell repair center again and asked why I could not receive anything. A representative told me that they had a wrong address. I corrected my address on Tuesday! Anyway, I tried to calm down and asked to send me a new one. Again on Thursday, I could not receive anything so I called Dell repair center again. A representative told me that they had a wrong address and the box they had mailed me had been returned. I could not believe them any longer. So I asked her to give me the tracking number of the box. She gave it to me and I directly called FedEx.

I checked my address with a FedEx representative and FedEx had a correct address of mine! So I asked the FedEx representative why the box had been returned. He told me that Dell had requested FedEx of returning the box, saying the address was not correct. I was so angry and called Dell repair center again to ask what was really going on. A representative told me that it seemed like there were some confusions and her supervisor would call me again in 24 hours.

Today, on Friday, I've been waiting to receive a call from the supervisor but nobody has given me a call. I cannot stand this situation any longer. I want to file a complaint against Dell. Can you please let me know how to file a complaint?

I asked tech support John to look up my computer and find out what video card I needed. I said I wanted one of greater quality. John said he found one that was of better quality. I was charged at a 10% tax rate. The card I received was a refurbished card and of considerably less quality. My computer performance rating went down from the highest score possible of 5.9 down to a 3.7. And I was never told that it was refurbished item.

I paid $59 to have someone talk me through repairing my disk drive because it no longer reads the disk at all. They took over two hours to fix it. The next day, I tried my disk drive again and it wasn't working again. After being transferred multiple times and being hold for over an hour and half, we were told that we had to pay another $160 for a part that they didn't even know for sure that we need. I paid $59 for absolutely nothing. This entire situation is ridiculous.

October of 2010, I purchased a Dell Desktop Inspiron 570 from Best Buy and included was Microsoft Office Starter 2010. This past July 2011, I purchased from QVC a Dell Laptop with also included Microsoft Office Starter. Due to many unresolved technical problems, I had to return the laptop to QVC for a refund. I then purchased a laptop directly from Dell. The laptop was actually less in cost for more power. When I received the laptop and began to set it up, I noticed it did not have Microsoft Office Starter installed, which was a big disappointment.

Today, 9/1/11, I received an email from Dell explaining that it was an oversight that Office Starter was not installed and gave me a code which was good for $50.00 off the Microsoft Starter from the Dell website. I called customer service and asked why would you send me a $50.00 coupon of off a product that is $129.00 for a product by your own admission was an oversight that wasn't installed? Why should I have to pay an additional $80.00 because of your mistake? After putting me on hold, I was told I'd be connected to tech support, which worried me right away based on my past experiences with Dell tech support.

I have heartedly allowed the tech person to take control of my new laptop because I was told that he would download it for me. First, he couldn't figure out how and second, it was only a trial version that was good for only 60 days. I told him to forget it and immediately disconnected his control before he ruined my new laptop like the former Dell tech destroyed my desktop last week. What kind of business practice is this? I will never, ever purchase a Dell product. I'd rather use two tin cans and a string.

A couple of months ago, Dell technical support took over my computer due to a problem I could not fix. Unknown to me, the individual temporarily gave me a new administrator password, but he never changed it back. Now when I try to add a program or do any other changes, it asks me for my administrator password. I put it in and it states it is incorrect. As I don't know what the tech person put in for a password, my computer is virtually useless for changes, additions etc.

On 28 July 2011, I mailed my Inspiron 1545 laptop via UPS to Dell's tech support department due to my computer not turning on properly. The tech support department told me to mail my laptop in for repair since it was still under warranty. As per tracking number: **, Dell received my laptop on 02 August 2011. Dell assured me that I would have my laptop in 10 business days per warranty policies. On 15 August 2011, I called the support number 1-800-624-9896 and used my express service code: ** and service tag: ** but the laptop was no longer registered to me so they would not tell me any information regarding it.

I then started an online chat with a tech support agent named Navneet_**. She too could not find the laptop under my name. In the process, I was unable to stay on the computer, due to being off work, so I had to sign off. On 18 August 2011, I started an online chat with a Dell tech support agent named Diwank_**. I gave him my service tag number and my dispatch number: **. The agent then told me that they received the laptop but could not track its location at that time. They told me that they would replace the laptop with a new one. I was told that they would call me in two hours to let me know when the laptop would be mailed out.

On 19 August 2011, I received a call from a Dell agent and was told that my new laptop would be mailed on 20 August 2011 and I should be receiving it in five days. On 24 August 2011, I started an online chat with a tech support agent named Harjot_** to get a tracking number on the new laptop. I gave the agent my reference no. **. The agent said to me, "Instead of getting to repair depot, your system was shipped to Dell's warehouse by mistake. Some other customer has purchased it from there and that is the reason why we were not able to verify the records. The system exchange, which was processed, was also canceled." The agent also told me that I would be receiving a refurbished unit, which is not what had been confirmed on the phone.

So, Dell not only sold my original computer, they also canceled the replacement order. I then asked to chat with a supervisor and spoke with Sup_Chinky_**. I told him that I wanted a new laptop replacement. He said that they could not send a new laptop because I bought my computer in August 2010. I asked for a new computer as a compensation for going without a computer for weeks and having my original laptop sold without my permission. He refused and just offered me a one month warranty extension, which is unacceptable.

At 6:00 p.m. on 24 August 2011, I called the tech support line 1-800-624-9896 and spent two hours on the phone. I was transferred seven times. No one could help me or let me know any information regarding this matter. It has been over four weeks since I mailed my laptop from repair. I had personal information on my computer that I cannot retrieve. I could not start my online classes on 22 August 2011 due to them not sending me my laptop back. They are refusing to correct this situation.

We, Julie and/or Ralph **, have been trying to deal with Dell for three weeks. We have resolved the hardware problems but have been unable to resolve the software problems.

I have 3 computers with Dell and I have warranty on all of them. I just bought another one on April 2011 and I've had problems with it for 3 months. I am trying to contact Dell to resolve the issue. I get transferred or they say, "Oh, we can't do anything about it" or "Oh, it's a memory issue." So what do I do? I buy more memory which is costly and it did the same thing. So, I called and sit on hold forever and then they say, "Oh, let me see now. Oh, sorry it's just that you don't have graphics card," meaning more money. Instead of saying, "Let's just return it and we will send you a new one. They say, "I don't know. Oh, yeah we have someone coming to your house to put graphic card in." No one ever came.

So, for two weeks I've been trying to contact Michael Dell, owner of Dell computers, and the ** phone rings in round rock Texas and the ** Filipinos answer it. What the **? So, I suppose they're waiting for my warranty to run out. I called them again and they transferred me to iyogi? They got me to pay $378.00 for their service to fix my computer and not so much happened so I'm out. Now, I have no idea what to do but file a class act against them. Does anyone have any suggestions for me? I can't get them to do anything but answer a phone.

I have purchased through Dell for many years. I own two Dell desktop computers, one laptop, two printers and a 65 inch TV, all purchased from Dell.

I recently was unable to connect my two wireless computers to my printer. After six hours on the phone, I was told that the wireless care in my printer had gone out and that I would need to purchase another printer. So I did. The new printer came and they installed it for me. After eight hours of being transferred from department to department, they were still unable to connect me to the new printer. At which point, I was extremely frustrated and then told that it was a software issue. I asked to speak with a manager who asked me what I wanted. I stated that I did not want to pay for a printer I never needed in the first place and that since it was then 11:30 at night that I would like a software specialist to call me the next evening. He said that he would make sure this happened.

Needless to say, I received no credit for the printer and no call the following evening. So I still have two computer which I cannot print with and a printer that is worthless to me! I will never be purchasing from Dell again!

I have purchased 29 computers from Dell over the years. Recently, I ordered a mini computer and tried to work with a technician to get it working and they couldn't fix it.

While we were working on the issue, my 21 days expired. They would not, under any circumstances, exchange my computer. I offered to buy up a level and they still wouldn't budge. The support staff is awful! I hate this company.

Lenovo has earned my business and they're so far superior. It's a night and day difference.

I purchased a Dell Studio XPS two years ago with a two year warranty. Since I literally took the computer out of the box, I have had issues. First of all, the computer would not start up properly and so they had to send a technician out, which resulted in Dell replacing the motherboard. As soon as the motherboard was replaced, we turned on the computer and the monitor was not working properly.

So even before we began using the computer, Dell had already replaced the motherboard and monitor. Never did Dell even bother to offer to simply send us a new computer.

Through the years, we have had continuous problems with the computer, from webcam issues to overheating to blue screens. Obviously the computer was a lemon from the get-go.

Just yesterday, and for some yet unknown reason, the webcam simply stopped working. The system itself no longer even recognizes that there is an integrated webcam. So again I contact Dell tech support for them to fix the webcam. To my amazement, they are unwilling to help because my warranty ran out three days ago. How convenient.

So for them to assist me, I would have to pay $59 for a onetime fee and purchase a one year warranty for $380. Even after I explained all of my issues, they were unwilling to help me as a courtesy.

Dell's lack of customer service and quality of product is evident. They simply do not care about their customers.

In February 2011, I bought a Dell Inspiron N5010 laptop online. Everything was working fine. But in July 2011, one morning when I turned on my laptop, the Windows screen didn't respond. I called Dell technical support. Evidently, the service is provided from call centers located in India, since all technicians I talked to were from there. The first 2 technicians were not trained properly and gave me wrong information. And then, they hung up on me. I called back. Thank God another technician Albert answered the line and he could help me solve the problem. Even though he is from India of course, he was more professional.

I'm writing in complaint of the repair service of my laptop computer Dell Vostro 1510 (work order #271549861, serial #G6BZW3J, customer P.O :RAYAAVGSTK4, part no. D965C,Box 042 OF 100) that I picked up from your registered agent.

I have been very dissatisfied with the way the repair was processed, and I hope to gain some resolution on my case. I've been an avid Dell user for years and I do hope that I can continue to put faith in Dell and its support. This has been an unfortunate and frustrating experience, and I'd like to resolve it before I can commit to making further purchases from Dell.

Since more than one month I dropped off my laptop computer (Dell Vostro 1510 Model) at your registered agent in Egypt (Raya co.), to have it repaired as the screen kept blurring and DVD is not working. They said the motherboard has to be replaced and also the DVD. It took more than 14 days for the spare part to arrive.

When I picked up the computer, your employee assured me that it was in complete working order. Only to find that the screen problem still exists, and the screen kept blurring and the computer switches off several times and could not start up. I dropped my laptop computer off again to your agent and after seven days and many calls, they finally answered that it's repaired. Only to find that it's still not working properly.

I dropped it off to your agent for the third time, the only change is that the rudeness of your customer service employees has increased, and still the screen problem persists in addition to the DVD problem.

I'm certainly not happy and I expect your dealership to fix the laptop computer properly. I've paid (the laptop price) for a working laptop computer to help me with my work, not the opposite. I will not be satisfied until you fix the computer for me and it works in perfect order. I expect three things: 1) Prompt repair of my laptop computer as soon as possible; 2) Total replacement of the laptop computer in case it can't be fixed (its warranty is still valid); 3) An apology from your dealership for the rudeness of your employee.

Your company's lack of service and professionalism is unacceptable to me. You may reach me at ** or ** to discuss this matter further. I expect to hear from you soon.

I had recently bought a computer from Dell. There was an issue in which my hard drive needed to be replaced. I had spoken with Dell on July 17th and they contacted their technician services through Worldwide Technician Services. After 5 days, (July 22nd) no one had contacted me, so I called Dell customer service again. They indicated a service technician had been out to my house and had tried to call. I had stayed home the day they were supposed to call and had the phone on my person. There were no missed calls on the phone and no one came to the door, as they had reported to Dell.

Dell sent out another dispatch. The technician from Worldwide called me 5 days later (July 27th) and asked when would be the most convenient time for them to come over. I said that I was off the next day or on the weekend. She said that was not going to work with her schedule, so we scheduled an appointment for the following Friday (August 5th) between 11a.m. and 1p.m. At 10:45a.m., someone from customer service called and said the technician was sick. I was extremely unhappy and called Dell again.

The customer service representative gave me an 800 number for Worldwide Technician Services and a dispatch number. I called their customer service. The representative said his name in a muffled way and when I explained my situation he stated in a very sarcastic manner that there were no technicians available. I asked what my options were and he, again, sarcastically stated, "You would have to go to another service provider, I guess."

I called Dell again and the representative said he would get back to me in an hour. I waited 4 hours and called again. I was on hold for 31 minutes and 50 seconds when they disconnected the call. I called immediately back and was placed on hold for another 29 minutes. They assured me that they had talked to Worldwide Technician Services and someone would be contacting me the next morning between 9a.m. and 12p.m. (Saturday, August 6th). At 2p.m. on August 6th, after no one had contacted me (no missed calls on my phone, no one coming to my door) I contacted Worldwide Technician Services Customer Service again. They said my contract didn't cover weekends. I have a brand new computer (less than 6 months old) and I haven't been able to use it for almost a month.

I want to share the disturbing facts of my experience with Dell technical support through GoToAssist.

On 9/3/09, I called in to place an incident report regarding my 9300 Inspiron notebook. The PC was slow, Norton had a continuous red X and the PC was just not running properly. I spoke with Divya ** and she went through deleting temp files, pre-fetch files, checked Norton, went through all the registry, deleted Symantec folder, uninstalled and re-installed Norton360, uninstalled Internet 8, upped the virtual memory, and told me that I only had 1GB. She said that I needed to update to 2GB and sold me more ram for $59.99.

When Norton installed all through the night, the PC was hot and then a black screen. I powered it off then turned it on and Norton still had a red X and the virus/spyware check was stuck in a loop.

On 9/4/09, I spoke with Mohammed **. He went to the system configuration utility and unchecked things. He then told me, "Another option is to purchase a new computer. A new PC with a good processor and it should only be $800 to $900 for a high end model 17-inch screen PC. It will have better memory and last for seven or eight years." He then proceeded to list all the options that I would need, totaling $2,094, but then he was able to bring that down to $1,791 and he sold me a new computer!

He then uninstalled Norton and convinced me that I needed McAfee and sold me a downloadable version for $29.99. He installed Malwarebytes and CC Cleaner and told me to use that until I received McAfee. As it turned out, my Inspiron would not download McAfee, let alone any downloads! And now my PC was not powering on right away. I had to power it on/off five times.

On 9/5/09, I received and installed my new 2GB RAM, replacing two 512MB memory cards. But the properties still registered as 1GB. I then spoke with Sachin and he told me that I had to purchase the McAfee CD and sold me the CD for $69.99. He tried to download AVG protection for 15 days until my McAfee CD came and there was a connect error, certificate error. No downloading now.

On 9/15/09, I spoke with Tandan. We had a terrible time trying to connect to Dell GoToAssist on both IE8 and FireFox. We created a new user called Dell Assist and we were getting an initiation error. Finally, Tandan had me install the McAfee CD and we got a fatal error: blue screen.

I powered off and logged on as administrator. Tandan had me go to internet options, content certificates and deleted all the old certificate authorities up to September 2009. There was a quick error message saying that Windows installer is bad.

Then I went to Dial-a-Fix and found that the year had been changed to 2005! This was the problem! The certificates were old! I opened IE7 and Tandan was able to get in with GoToAssist finally! It now turned out that McAfee was installed with the wrong year! The PC was still acting strange so Tandan uninstalled and re-installed the McAfee CD and I let it run.

On 9/16/09, I spoke with Randy. The PC was running slow, may need to delete the Dell Assist account. I went to setup mode and the memory information showed 1024MB. We did troubleshooting with the memory cards, resetting from slot A to slot B, and it turned out that the motherboard was bad!

On 9/17/09, Wayne ** came over and installed a new motherboard. He also said that the internal clock battery was disconnected! This PC had never been opened, so it must have been delivered to us with it unplugged. My 9300 Inspiron now works faster, cooler and less noisy and I will have three or four more years out of it!

On 9/18/09, Erean helped me with the networking of my new Studio Notebook. When I told him that my Inspiron Notebook is still slow he told me to purchase Windows Washer from Dell for cleaning all the startup files. I asked him if there was a trial download and he answered, "No, but for a limited time you can get Windows Washer from Dell for $29.99". I told him no more purchases. That I will get back with him if I need to. I then went to the internet, downloaded a one month trial version, and in minutes I had Windows Washer. So now I know, another lie!

There you have it. I spent over $2,000 on a new PC that I cannot even afford at this time. So I put it on my credit card and I am angry. Yes, it is a nice Studio notebook with nice features but I would have preferred to have waited until I had a job!

I have also come to the conclusion that the techs are made to try to sell the client's products and boy did Mohammed get me good. I hope he got a commission on it!

Our Dell netbook still does not work. Unable to power up and when it was working, the screen would suddenly go black for no reason while web surfing. It would on occasion, go blank and back to the login screen. The unit was received by the repair company on 7/28 and supposedly repaired on 7/28, and then it was shipped back to us on the same day it was received. How can that be? Have e-mails to prove it. I am extremely upset that after almost 2 months, the computer has NOT been fixed. We have been getting the run around from Dell and we do not appreciate it one bit. We have grown weary of speaking to individuals who do not care whether our unit is fixed or not.

The normal procedures for resetting a BIOS password have always been to remove the CMOS battery from the motherboard. Throughout time it has evolved a little bit from repositioning jumpers, taking a paper clip to short out the password from one position of the board to another and now providing the laptop serial number to the company and having them issue you the master password.

I honestly don't have a problem with any of the solutions. Some require technical knowledge and others can be performed without the assistance of the parent company. But when Dell charges you $69 to read you a master password (that should have been provided with your system in the initial purchase), I have a problem with that. It's like me purchasing a home and never receiving the keys to my own house. Even if I leave my home unlocked for 3 years and finally decide to lock it and the person who sold it to me never gave me the key, I should still be able to get what I never received free of charge regardless of the amount of time that passed.

This money making scheme is pure robbery! It is one thing to have proprietary hardware (ex: that all laptops are assembled and disassembled in certain ways that only the company may know about), but access to any part of a laptop or PC that you purchased should be a given. I am a technician and the user accidentally enabled the bios password and forgot it. So when trying to contact Dell for support, needless to say they were of no help. Their policy is to charge for information. Information that is not provided with the system at first purchase nor listed on their online support database listed to the public.

I purchased a Dell end of January 2011. Three weeks later, I started having problems with the laptop. I have contacted Dell by phone approximately ten times for technical support. The Inspiron Duo has been returned for repairs twice for the same issue. Every time I call with a description of the problem, I'm told it's the motherboard, which was replaced just four months after the purchase. The laptop was returned in early July (after multiple calls) for the same issue. It was returned to me on July 20, 2011 stating "memory" repair. When I turned on the system, it doesn't work. I got a black screen with continuous beeping. I asked the technician what was the issue with the memory, and what was repaired--the tech could not explain.

In the past it started out as an intermittent problem, which progressed to not being able to turn it on, with just the black screen with beeping. This started three weeks after the purchase, and has gotten to the point of not being able to use it at all in months. I have complained since the beginning. When I call technical support, it takes two hours of system checks to determine no problems (when the system will power-up enough to check). This will be the third time it has been sent back to Dell for the same issue.

I have requested a refund or a new Inspiron Duo. I was told by the technician and several managers that they could not refund by money for the return of the system, nor could I get a new Inspiron Duo. I was told that I could get a refurbished Duo, which I refused because I am paying over $800 dollars for a system that will not work. For the mean time, I am to rent a laptop for class and work. I am still making monthly payments as well.

I have tried to resolve this several times with Dell; however, they will only agree to a refurbished model, which is unacceptable when I am paying for a new system. On 7/21/11 I spoke with Kaptma from technical support, who originally stated her manager agreed to allow her to refund my money, and will allow me to return the product. Later, she called back saying it wasn't possible because the Inspiron, docking station, CD/DVD, and two warranties were purchased on four different invoices, which is not correct. It was three invoices and the fourth was Dell's error. They also charged me for two warranties when one was suppose to be taken off.

I got a Dell computer and I am having trouble with it. I called Dell and got a technician who will not help until I got a service contract, so i did. I was on the phone for six hours with them but still they never got it fix and they charged me $248.81. I called the next day and I was told that I need software department and that would be $245.45. I said to forget it and they billed me anyway.

Could you please help me. Thank you.

Dorothy **

The above complain was lodged on toll free number 1-800-425-8045 and the problem was described to their service executive Mr. Sarath Kumar over phone. He adviced to download certain drivers given by him on the mail and also adviced to re load OS. The problem was not solved and it was intimated to him by e-mail "" immediately. No response was received in next 10 days. On 13 July again the complain was made on toll free number and the Excutive Miss Komal Arora attended call. On 14th July on Engineer from Dell came and replaced some components but still problem is not spolved. A mail was sent to miss Arora on her e-mail ID "komal_arora@dell.com" mentioning regarding problem. Still awaiting solution.

requested for the tapes to be played.

or colleagues.

through employment.

I hope that your customer service will greatly improve in the future.

Please count us in on this law suit.

Two months ago I purchased a Dell Inspiron laptop through Walmart. I had issues connecting to the wireless in my home other than on the floor the router was located. I work in the IT field so I updated all the drivers, the BIOS, and checked the wireless settings all were good. I thought it was my older router so I purchased a network extender for the other floor. However, when I started taking the laptop out of the house it would not connect to WiFi spots.

My first call to Dell I ended up with a Hardware Tech who thought the card was bad (and I agreed) but wanted me to reseat the WLAN card. No problem but it was late so I said I will do it the next day and call back. The net day I reseated the card and the issue remained. I called back and this time I got stuck with a Software Tech who refused to send me to hardware said it was a software issue. I reviewed what the last tech said and after a 5 min remote session he said it was software settings and wanted me to spend $239 for a software warranty. I said I would call back.

The next day I purchased a USB WLAN card and installed wireless worked great, no issues. I called Dell back and explained what I did. Tech said it was still software. I spoke to a supervisor. She was very condescending and instead her techs were right and it was software. I hung up.

Next day I purchased a new internal WLAN card. A week later it arrived, I installed, and the wireless works great. I turned off the network extender in the house and I can connected to WiFi spots. The first tech was right; it was a hardware issue and there was no need to spend $239 for a software warranty.

827888842 and the Dispatch Repair number is 145960230. I am sending this computer out on July 5th.

In addition to having many troubles and upsets with this laptop I had to purchase an $80.00 external hard drive to store all the information to reinstall back onto my computer. I feel after the third call and repair that did not fix this computer Dell should have replaced it or given me a better model along with an extended warranty that it came with for one year.

I have a Dell Inspiron 1545, purchased on 7-30-2010. I have had the touch pad replaced 4 times and the mother board and brain of this computer replaced also. Now I am in the process of sending my laptop to Dell Depot so they can uninstall the software and reinstall. I had to purchase an $80.00 dollar external hard drive to store all my infor, just another annoyance and expense.

I speak with people that are from India and don't know anything more than I do about computers. This is not a superior product and my feelings are that this computer should be replaced with a newer model or my money refunded as it is still under warranty until 7-30-2011. I can purchase another computer cheaper than there extended warranty. Isn't after the third complaint and home repair the option of replacement or refund supposed to be offered. Dell is definately not a superior product!

I called to fix the computer. He talked me into buying a 1-year fix-it warranty; then tried to talk me into buying a hard-drive warranty, which I refused. He worked on the computer for 2 hours and said he has solved the problem. He said he removed all viruses and we hung up. I still had a problem with the computer. I went to Norton 360 and found 49 risks to the computer, which it corrected. I then turned the computer on and everything was like as it should. I called Dell back and they said they would refund portion of the warranty. I wanted them to return the full warranty, which they refused. I will stop credit card payment. Thank you.

I got a Dell i15R from Costco after 3 months the hard drive quite working. With help from Costco, sent the computer back to Dell for repair. I was told that if the hard drive was bad, I "would loose all my personal information." The computer was repaired and sent back. The hard drive had to be replaced. Dell only installed the OS and none of the software that come with the computer when I got it. I spent over two hours on the phone with Dell and Costco. I was told that the software I had was only for new computers and not one that were repaired and refused to do anything.

Costco was able to get Dell to send me the product key for Office home and student 2010 but no instructions on how to install it. I no longer have the same computer I once had and all because of a bad hard drive and Dell seems could care less. Maybe they have gotten so big that they do not care about customer service any more. I wonder if I need repairs in the next two years if Dell will do what they need to do or will I be told that my computer is no longer covered since it does not have the hard drive it came with.

I called Dell Technical support and ended up speaking to a tech in India who spent 1 whole day and still couldn't fix it. He was supposed to call me the next day at 9AM. No call so I called them back. Got a second tech who was trying to fix the problem. After being transferred between hardware and software, they finally rebooted my system, re-installed software, and retrieved from back up drive. This took two full days and 16 hours (far too long). They charged me $59 one time fix charge (I agreed to it). Then the supervisor tried to get me to purchase a warranty package. I said no. He still charged me for it. Have been trying to get a credit for the illegal transaction that they made to my card and still not getting any answers or corrections to my problem.

This computer is used for work. I was unable to service my customers because of these issues. This problem cost me a loss of revenue. Not to mention that I still don't have a credit for the unauthorized charge.

I purchased a laptop in May 2010. It worked fine for a few months then started getting really hot and either shutting off by itself or freezing, forcing me to hard reboot. I can't have the laptop on for more than 10 minutes without it overheating/freezing. I called Dell in June 2011 and they told me since I was out of warranty (by a month!), I couldn't speak with a tech without paying for a premium support fee. After an extensive Google web search, I have discovered that my Dell Studio 1557 is plagued with overheating and display card issues. I am one of the many people who have had similar experiences with this crappy laptop. By the way, this is my 4th Dell and I have never had issues like this, either with the laptop or the support.

A year later, with all the financing fees, I still owe $1000 for the laptop which is the amount I paid for it. I do freelance web design and I am unable to work since I do not have a functional laptop.

I called Dell Tech Support in reference to not being able to go on the Internet. After spending a little time with a technician, and me doing other things on my own, I figure it out myself. However, the issue with my DVD drive still persists and I spoke with a supervisor, Harish, on 6-12-11 12:41 pm, and explained again to him about the issue and that I was supposed to receive a phone call, which I never received. I told him the issue could be resolved by the Software Department.

However, they want to charge me for the services which I did not cause this issue with my DVD drive and it was done by his technician. The only solution, he tells me that I must reformat my computer to manufacturer settings which is a lot of inconvenience for in time and money which I use my computer to make money. I told him that is not the case and that the Software Department told me it can be fixed, but I must pay. I believe Dell does not support their products nor are being responsible for problems and/or damages they created and are trying to charge consumers more money for it. Case number: **

By this not being resolved by Dell and their incompetent (India) technicians, my DVD drive is currently getting damaged. At this point, it is making noise and sometimes not playing the DVD or showing the contents of what is being played.

Approximately 9:30pm on 6-8-2011, I called Dell Support for assist in fixing my DVD driver which I had this same problem before in the past which they supposedly fixed previously. After explaining the situation to the tech, he deleted something from the registry and installed an updated driver. After that, a test was made to see if the problem was fixed. However, the problem was fixed but created a new problem which he was not capable of fixing this problem and transferred me to the appropriate department.

After speaking with another tech to resolve the new problem, I was told I had to pay for any assistance they give me because I did not have tech support warranty for software issues. I explain to the tech that this issue was not created by me but one of their Tech and that I shouldn't have to pay for something that I did not create.

After being placed on hold for several minutes, Dilip, a manager, get on the phone and tells me that they are a premium services and I have to pay for any assistance they give me to resolve the issue that was created by one of their tech. Again I explained to him that this not my fault but the fault of their tech who tried to resolve a different issue which cause another problem with my drive. In the end I never got the issue resolved. I was on the phone with them for an hour and half and took up time from me to cause me to miss out on my night of events I had planned.

I purchased a Dell Inspiron 1764 in March 2011. I got to do my school online. I tried to use my computer May 30th and it would come on. Well, you don't think something is wrong with it because it's practically brand new. I call Dell on the next day and spoke with someone one that barely speaks English. He informs me that it needed parts and a technician would call me in two days to fix it.

Well, I thought ok, maybe not too bad of a deal. Well, a week past and I called back and here we go again with everything I told the first person. They repeat the same thing. Then they tell me the part haven't been ordered and get a technician online and the technician tells Dell if you order the part then I can fix. To make a long story short, I call back again and with the same process of repeating everything all over. They tell me I will have to wait another week because the part in not in. I am now at the point where I want to cry, scream and beat the wall in, whatever. I tell them to let me speak to the manager. They put a half English speaking person on the phone that had no answer to my problem. He wanted me to wait two more days. I told him that was unacceptable. I wanted to speak with someone in charge. Well, I am still waiting on my call. I will let you all know my results. Dell really do suck.

Dell technical support is lousy. I bought a laptop and they only wanted to sell me other things and not help with my problem. I wrote a letter and someone called in the middle of dinner. Iasked her to call back at another time. I haven't heard from her. I think Dell should be called "Power Inc." (TV ads fit this company! )

I bought a new Inspiron laptop 1545 in November 2010. Within a month of receiving it, it started to go to blue screen. When calling Dell, they immediately said that it was a software issue and that I would have to pay another $249.00 for support, which I did, and another $106.00 for a program called system mechanics that would never let my computer go to blue screen again. After two hours of talking to a tech in India, my OS was reinstalled and the new program was installed. The next day, my computer went to blue screen again. I called them back and spent another 1 1/2 hour in India with the tech running different diagnostic tests and assuring me that things were okay.

In two days, blue screen again so I talked to India for another hour and the tech told me to send it back to Dell and they will install a new mother board and hard drive. I followed the procedures and sent it back. When I got it back, within one day, it went back to blue screen. I called again and spent another two hours in India being jockied around from to tech to tech. I even called new sales so I could talk to someone from North America to help direct me to someone who might speak and understand English. She told that I have to call tech support again and asked for an exchange or refund. Of course, they told me no! They also had no record of my computer being sent back and what had been done to it. The mother board and hard drive was never replaced; the OS was just reinstalled again.

Tech support said that they would be happy to reinstall it one more time. I refused and said that I wanted a refund. They said no and that they would send a tech out to reinstall the hard drive and mother board. I told them that they were supposed to do that when I sent it back the last time and that I travel for work each week and cannot meet with a tech. The supervisor said, "Sorry, that is all I can do for you." I said that it wasn't acceptable and basically, he said, "Too bad, so sad."

I had ordered a new computer and it says refurbished on it. Dell would not acknowledge that either. They said that I ordered it that way. I filed a complaint with the BBB in Texas and Dell basically told them that they would send me a refurbished computer. I said that I don't want another problem. I ordered a new one plus with all these problems with the horrible customer care and tech support and I didn't want to go through this anymore. I just wanted a refund and to be left alone.

Dell again refused and the BBB told me, "Oh, well, we are done. Dell wins and we will now close this case because we really don't care how they treat customers." I do not want another Dell computer. I do not want to deal with outsourced customer service or its support. I don't want to be told by Dell that for $99, I can get support in North America. Dell does not provide any phone numbers or email addresses for complaints but they will allow you to call India and chat with people who don't have a command of the English language. All I want is my money back and to be rid of Dell for life. They lie.

I have a keyboard and speaker problem. They sent a technician to replace the keyboard and the speaker. Before he left my house, he found out that the speakers do not work. Dell sent another technician with a motherboard and speakers. The technician, after he installed the part, found that the system does not accept charge, and the mouse pad does not work.

Dell sent another technician, with another motherboard and mouse pad. A Dell supervisor contacted me to let me know that if i have same issue with motherboard, they will replace the system. The technician after installing the parts, find out that the system does not recognize a sound card at all. Since then, it has been over a month since they promised replacing the system, but I have never received any updates. I have all the information been documented.

The laptop has a serious overheating issue. In fact, the computer itself runs so hot that it has literally burnt my lap and this is with buying an extension dual fan cooler for under the computer itself. The computer also has the power pack running so hot that after five minutes, this is so hot that it could probably begin to ignite any kind of flammable material near it on fire. This also goes for the fact that the cord that is plugged directly into the laptop itself is so hot to the touch that it would, if grabbed, fully cause burns that would cause blisters. I have contacted Dell several times about many issues with this computer only to be refused the proper information and appropriate numbers.

Below is a copy and pasted document that I have been typing up since this situation began. I am on hold once again with a representative that is located in the Philippines in which he told me that he would read the information.

Experience on 4/22/11: I was transferred three times and then I was given another number to call for technical support. I was then put on hold for technical support when they had again asked me the number, name, and service tag information. I was then given the number of 1-866-398-8977. I called this number and the person stated that I had gotten a call back about the situation that was first reported 4/19/2011 with a severe overheating issue. I was transferred once again to another person, who was not able to assist me, or speak fluent English.

When I requested to be sent to a person in California who can speak English, he refused. When I asked to speak with his supervisor or boss, he said that he would not do that. When I asked where the call was routed to and where he was located (as well as name so I could document the information), he said go ahead and document what you want. He refused to transfer me and then hung up the phone.

I then called back to the number that was given to me above, which was routed to some place else and said it was for Canada. I was then given another number to call: 1-800-426-5150. When I had complained about the previous items and issues and said that I want to know the information on the person I had been transferred to and had spoken to (that hung up on me), they said that the information was not available at the number I had called. Then, I was told to call the number. I called the number given again, have now been on hold for close to 10 minutes when the hold time said two minutes.

I gave the information requested to speak to a supervisor. I was asked once again for the service tag. I spoke with a representative from India at 6:46 PM. I was told that the information would be given to someone in the exchange area. I was told from the lady in India that this is a very serious issue, will talk to an agent and then transfer me. I stated that if a fire was to happen, or my children get burned in any way from this system, the next call that Dell will receive will be from a lawyer.

The agent that I was transferred to was not, in fact, a supervisor. While on hold for over 15 minutes, waiting for yet another person to speak with, (hopefully, a supervisor), I had visited my email that was given for any contact purposes. There had been no email sent to me regarding the issues that I had called in for the very first complaint. There were, however, spam messages from dell. Then, I was told that I couldn't speak with a supervisor--that all supervisors were in meetings and that I was not able to be transferred. I insisted on being transferred to a supervisor. I was put on silent hold, with no response from anyone.

When I suggested that I be transferred to someone that has a supervisor status, I was then again told that there were no supervisors on the floor and that all supervisors were in a meeting. I said after being on the phone for over an hour and a half already that I would be glad to be transferred and put on hold until a supervisor did become available. I was put on a silent hold for a great deal of time.

The person then picked up for a split second at 7:14 PM my time and then again put me back on a silent hold. I am sure in hopes that I would, at this point, hang up. But Dell, I know the games you play. I will gladly go on hold until I speak with someone in America that speaks English. Throughout the next few minutes, I have been taken off the silent hold for a brief second as I hear the other individuals in the background speaking and then immediately put back on a silent hold.

I was finally switched to the supervisor. I was told that I was going to have the option to ship the computer back to the depot. Krishna (**) refused to give me any information from the individual I had spoken to in California, stating that the information was not available--although the information was available in front of him since he stated that he had seen that I had talked to several individuals on 4/19 but again refused me any information about my case. He stated that, in fact, the phone call was recorded.

While searching online for a better way to reach someone to speak to, I had called the number 1-800-624-9896. I was told from the phone prompt that I would be transferred to someone that will get my help. I am starting to think that this, in fact, will not happen, but here we go again at 7:44 PM. The wait time said less than 10 minutes since they are getting large volume of calls. At 7:53 PM, I am on the phone once again with another customer service representative that says he can help me. The service tag information is given. I am placed on hold again while he looks at the information in the file.

I was told that I have an XPS and would need to speak with someone else. I was told I would be transferred yet again. When I asked for a direct number, I was told that he would look it up: 1-866-398-8977. An agent from the Philippines is the newest person I had spoken to. I gave the information of the service tag, told the situation which I have explained a billion times before about how I had been transferred, and the last person refused me the information I requested about the badge number of the person I had spoken to in California on Monday. I explained I was told I got a call, then explained how I was told by someone else that I did not get a call at all.

Other numbers found online that give human contact and customer service information were: 1-800-847-4096; 1-800-624-9897; 1-800-232-8544; 1-800-999-3355; and 1-800-247-2076. I also found some board of directors' email addresses as: **. Also, the information available online is a number (1-866-751-6079) which suggests to ask if I can speak English. If this phone call does not pan out as requested, when asking for the badge number to the individual I had spoken to on Monday, then I will call the number stated above until I can finally obtain the information I had asked for in a polite manner for the last several hours while on hold, until I eventually got upset.

As I waited on hold, it is now 8:15 PM, I decided to browse the Internet for some information relating to Dell's situation with overheating laptops and came across a website article posted in 2006 by the consumer affairs with the direct link of **. It actually has my computer, Dell XPS, listed under the batteries that were in fact reported for overheating issues. I will also let whoever gets this intense list from the past week of interaction with Dell know that I have never once received any kind of information of a recall or information relating to my computer's performance although Dell has had my email address: ** the entire time.

The only information I have gotten from Dell is junk emails asking me to purchase a new Dell. Are you kidding me? After this, Dell is the last place I would ever go for a computer. The website was also giving a number of (866) 342-0011 for the recall battery information. There was another article listed on the consumer affairs' website that listed specific information on melted laptops which I am personally experiencing: **.

Information regarding the consumer affairs number: Call CPSC's hotline Monday through Friday from 8:00 AM to 5:30 PM. ET at (800) 638-2772 or CPSC's teletypewriter at (301) 595-7054. Fax CPSC (toll-free) at (855) 221-6466.

I purchased a Dell computer at the beginning of January 2011. Two weeks into the purchase everything seemed to be working okay until the hard drive crashed. I immediately got on the phone with Dell support and asked for a new computer. They troubleshooted with me and confirmed that the hard drive was in fact, bad. This was a new computer that I bought, not a refurbished one. After being asked to return this computer for a refund or replacement (it was within 21 days) they stated that they did not want to do this, that they would send a repairman to work on it.

A man came to work on it, but after he left, the computer was in worse shape. The internet drive was not working, so I never could connect to the internet and the computer would not work unless it was plugged into the wall. If I unplugged it, it would shut off. I complained again to Dell and they did not care. I asked to get my money back or a replacement. They did not want to hear anything of the sort. I asked to speak to supervisors many times. when I finally did, I was talked down too. I was told that they were not going to stand by their product. They want to send another person to work on the computer. However, I feel that they had their chance.

I had a virus so I called Dell to fix the problem. Internet defender would not let me download Norton to fix the problem nor would it fix the problem using Internet defender. I called and they wanted to charge me $239 service fee. The product came with the computer; it should have fixed it. They said that I had to pay that or a one-time fee of $129.00. Without a choice, I paid them but they did not fix the problem.

I had to call P.C. helpers to fix the problem for $100.00. Dell tech calls me and lies to me on numerous occasions--first, saying he tried to call me. I asked to speak with a supervisor. After waiting a long time, he comes back online and says that he is the supervisor--it was the same guy. I told him that they did not fix my computer. I don't want to pay them for work that they did not fix. He told me that I sill had to pay.

Their product prevented me from getting the virus fixed. A product that should have repaired and fix it. This is a hype, they block anyone from buying anti-virus software, charge outrageous fees for something that comes with the PC. I paid out more than the computer is worth. They are defrauding consumers. I am disabled and I cannot keep paying them--after making me purchase a new router, paying Norton, paying their fee, and paying for someone to come to my house to fix the problem. I paid out more than the computer is worth. This is not fair. I will not buy or purchase another Dell computer ever! I could not even complain to the CEO of the company.

I purchased a Dell Studio XPS in March 2010 and immediately after taking it out of the box, it began to freeze and seize for no apparent reason. This has been a reoccurring daily issue, and I have contacted technical support on 6 different occasions regarding this issue with no resolve. The only thing I can do is hard start my computer, which can be 6 times daily.

Technical support has been useless to me for this issue and I am not the only user with this problem. I have had no damage but have lost countless hours of phone time and more hours re-installing personal data. I have spent a few thousand dollars on this computer as well as purchasing extended warranty that Dell will not live up to. I would like to have this issue resolve, which I tend to believe is more of a hardware issue.

I bought a new Alienware desktop about six months ago. I ordered online but had a Dell tech on the phone helping me with the options. One of the options I selected was Microsoft Office Home and Student, which included a 2010 upgrade. The tech explained that it was in the process of coming out and so, 2007 would be loaded on the machine but 2010 would be sent to me as soon as it became available.

I called recently to check on it as I never received it. I was told that to get that promotion, I had to go to a website and download within a certain time period. Well, I certainly would have, had I known. One customer service rep told me that I should have received an email (I didn't). They told me that it wasn't marked on my order to sent it to me automatically. Well, that's what the tech told me. Also, I never received the first communication by mail, email, phone or any indication whatsoever about having to go to some website to download. Obviously, I would have, had I known.

I had a problem with Windows XP loading. The explorer.exe file would not open. I figured that reinstalling the OS would fix the problem. I had a problem when I tried reinstalling it myself, I couldn't select reinstall repair or exit. I called Dell Tech support, after a thirty-minute wait, I finally got someone on the line. He was able to talk me through the procedure and turn a few things off that allowed me to go forward with the re-install. I suggested that maybe I just needed to repair rather than install, but he said just hit enter.

The next step said that there wasn't enough room left on the partition, so he had me delete both partitions. While the install began which is a 40-minute process, he spent the time telling me about a service plan that actually sounded pretty good. He was trying to convince me that I can keep my system going longer even though it's eight years old. I told him that I was planning on getting a new system sometime next year anyway so I wasn't interested. Never mind that I have lifetime support on this system anyway. He said okay sir. And click, he was gone! The system was only about 20-25 percent done.

I called back to customer support to complain. They connected me to tech support again. While I was on hold for another 15 minutes, I realized that he was having me reformat my hard drive with over ten years of files, work and memories; some of which that I've had on three different computers in the past. I told the next tech what happened and what was going on and he confirmed that my data was gone. He asked me to hold and he would get his supervisor on the line. I waited for ten more minutes until my telephone told me I had to hang up if I wanted to make a call!

Again, I called customer support. I told them about the first tech's incompetence and how they hung up on me again. I even gave them the benefit of the doubt saying that I may have been disconnected, twice. They wanted to connect me to their hardware techs to see if they can do anything. I waited for 45 minutes, no answer! I now have to find someone that may have the ability to recover some of the data and Dell's incompetence continues! They need to bring those jobs back to skilled technicians here in the US to deal with American customers and not someone in India that can speak English and read a flow chart. We need techs that are actually techs!

What do I get from Dell support?- Nothing. What will I get from them in the future?- Nothing! I will never buy another Dell product and I would advise everyone reading this to avoid Dell!

On Tuesday evening at approximately 9:15pm, I was finished playing a game and was closing out a program when an automatic update came on screen. This has happened in the past, stating not to shut down or cut-off during the process. I waited for it to complete and when I looked at the screen, it appeared to be frozen! I did not bother until the next day when I came home and noticed it was still frozen at the same stage it was the previous night. This is when I attempted to clear screen with the ESC button. After I did, I could not seem to get on the internet! I called technical support at the above number and spoke with Shimray in customer service. He asked me many questions and concluded with his diagnosis that I had clicked on a virus which affected my software! I told him I clicked on nothing, except to exit from a game only, but he insisted otherwise.

Reading some records before him, he let me know when I purchased my laptop, which was in 4/2010. I ordered it online, but ended up speaking with a Dell representative for assistance in the purchase. He stated I had a warranty for hardware but not software, which was what is wrong with my laptop. He offered to fix this for me for a fee of $239.00! He said this policy would be effective for a year and I could call back unlimited times if needed. I told him I did not have money for this. I am still paying for the laptop! I wanted to speak with the owner as I needed to speak with someone of authority! After long persistence on his part, and longer persistence on mine, he offered to lower the cost to $90.00, but he must go through his supervisor first. I told him I did not have this money, but wanted to speak with the supervisor.

The supervisor Rakesh came to the phone and first said the price of $239.00 could not be reduced. I repeated my stance with him as I had with Shimray - I did not have this kind of money! I understood that I had a warranty at least for a year that my problems would be taken care of! He then said that $89.99 would be offered for a one-time fix! I did not agree to this either! I asked him for an address, phone number or email address for Michail Dell. I wanted to express my dissatisfaction in the product and the customer service. Rakesh said he did not have this address, I would have to contact customer service for it. He gives me a number for me to call and told me to hold on for a second and hands the phone back to Shimray.

I thought he was going to work something out, but no, he just stopped the conversation with me. Shimray asked what was my plan and I told him it was not to spend money as they wanted me to. He said that if I did not, then I had no problem. After much frustration in my conversation and no success in any help I hung up to call customer service at the number Rakesh gave me. After my request for contact with Michael Dell, I was told that not even they knew how to get in touch with him. I felt even more anger.

I cannot use the laptop at this time without investing more money into it, money that I need to use to continue to make the payments due!

Trying to reason with technical support only caused me to regret the day I purchased this laptop! My blood pressure shot up that evening after my telephone conversations. Tears of disgust and regret were all I had left. I would not refer my coworkers to use this product! I'm stuck between paying to have it fixed, or make payment for something that does not work!

I ordered a printer from Dell Computers. I also wanted the printer to operate wirelessly, so I asked for the ancillary hardware that I also needed. All of this was done over the network via a "char room". Since I am not tech savvy, I also ordered technical service to help with the installation. I received the printer and two pieces of equipment in order to operate the printer wirelessly. I realized I was in over my head and just hired someone from the Geek Squad to install. He did a good job, charged me half as much as Dell wanted to charge me, and told me I didn't need one of the pieces of equipment that was shipped to me. That piece of equipment cost me $90.

After numerous telephone calls, I got mailing instructions to return to hardware. At this point, they credited me back $30 on the $90 purchase. And after approximately 3 hours on the phone, I have yet to get a credit for the tech service I purchased, never used and never intend to use. I am convinced they continue to pass one from operator to operator to operator until the customer just surrenders. I have ordered several computers from Dell before, never again. They are worthless when it comes to customer service and complaints. To make matters worse, English is a second language to most telephone operators. Thus, it takes forever to get your point across.

My computer crashed and I was on the phone with technical support for over three hours trying to get answers and my laptop corrected. I was told information would be forwarded; it never was. I was told I would lose everything and said that was unacceptable. Then I was told my hard drive would be fixed and everything would be saved. I explained my situation and asked for numbers and contacts. I was told a technician would contact me the next day and come the following day to fix the computer. I called the support line to speak to my technician and was given another runaround. I asked to speak to a manager and still was given the runaround. I have been told many lies and need this computer and information fixed for my job.

I had called Dell on Sunday night, October 10, 2010 in regards to issues with my home computer. However, the tech would not fix the problem and stated I would receive a telephone call on Monday, October 11, 2010 from another tech. I had to call on Tuesday night, October 12, 2010 to get the problem resolved. After a long conversation and going back and forth, we, the tech and I did resolve the issues. During that conversation, he recommended some other supplies that might be helpful for my computer. I agreed to buy something for the amount of $44.00 and another item for $29.00. Nevertheless, after checking my account on line, I noticed the wrong amount was taken out of my account.

I called Dell back within five minutes to cancel that order. I was switched to several techs within an hour, only one gave a cancellation number, **. I switched back to another tech that stated he could not cancel the order, because I needed to call the main number to the office in morning to have this matter resolved. I called the main number several times this morning, October 13, 2010. I stated the problem and how I did not authorize that amount to come out of my account. I also stated I tried to get this matter resolved last after checking my account. I was told by the supervisor, Michael, that the orders had gone out and there was nothing they could do at this to stop it. I stated to him, "I have been on the telephone all night trying to get this matter corrected; it's been less than 24hours. Why the orders were cancelled last?" I got no response. This is still pending my account. What can I do to stop this transaction against my account?

I received a call back from tech support to set my laptop back to factory settings. Tech on phone kept having to place me on hold to look up info or read instructions. Either one is bad. Tech should know what to do in every problem. Once restore got going, I was placed on hold, on hold for 15 minutes. Process was done for 10 of those minutes so I went to next step by myself. After I started that she came back on phone and I let her know 8:14pm and call was ended at 7:11pm. That is such poor customer service. Wish I had never ordered this laptop. If any one ask, I will tell them to go to HP. So I paid 240.00 for a warranty for software and fixed it myself. Nice!

I purchased a Dell Inspiron desktop on 8/7/10. I have had problems with the wireless connection that worked with my old computer just fine. I brought the PC back to Best Buy and the Geek Squad installed a wireless adapter. It worked for three weeks intermittently. I called in Geek Squad and the agent could not resolve. I purchased a stronger adapter for more money, it did not work. I called Geek in again, didn't show up or call. I called again and another agent came out, reinstalled virus protection and the adapter. It worked for two days and now, no connectivity.

I went back to Best Buy today and the GM Brett told me that they think there maybe something wrong with the PC itself, but I need to send it to Dell for repair. I have now spent over $1000.00 ($200.00 alone on trying to get wireless connection). Best Buy is a very poor distributor and representative of Dell. I contacted their corporate headquarters and spoke to Jessie (Customer Service Supervisor). He was sarcastic and unsympathetic, told me they will not, under any circumstances, replace the PC. They will only send it out to be repaired. I have spent extra money on guarantees and warranties that mean nothing. I am very dissatisfied with Best Buy and your Dell's faulty product. Please help me. I am a student with limited funds and have spent way more than I should have and still do not have a working product. I want a replacement PC. I appreciate anything you can do.

I had a small problem with my computer and called the 24/7 tech support which I had paid for a service contract. For a minor problem (computer stuck on wrong screen), the tech I spoke with dumped everything out of the computer and I mean everything I had. When the tech tried to retrieve the data from the external hard drive I bought from them, he was unable to do it!

I was then told that the hard drive they sold me was no good and that I should return it to them since it was still under warranty. I returned the hard drive and did eventually get a refund, but after I cancelled the service contract we agreed to a $179.00 refund on the remaining portion of the contract. I was told that I would receive the refund in under 30 days. Approximately 1 1/2 months later, I received a check for $63.95.

I called them and asked why the refund was for the wrong amount and they couldn't answer my question and have transferred my call back and fourth for over 5 hours and end up disconnecting my call. Also, they attempted to try to charge me again for the service that I already had a contract which I got the payment stopped on my own. So I not only lost most of the money I paid on the contract, I ended up paying them to destroy my computer! Instead of getting a $170.00 refund, I ended up with a refund of $63.95 and a computer I can't use. I paid over $200.00 to get the damage the Dell tech caused repaired.

I purchased a docking station from Dell Computers. The product was a Kensington Docking Station SD400V part #K33926US. When I first purchased the product they advised me, twice, that they will provide me with technical support. They did not. They asked me about my laptop and I told them it was a Dell XPS product. When I provided them with my express service tag, they stated that the laptop is not under warranty and they can not help me. I informed them that I was aware of this but I wanted assistance in the docking station.

They switched me over to the XPS technical support division who stated the same thing. They will not take responsibility for the item they have sold me, passing the call and blaming each other. They falsely sold me a product and verbally lied about the fact that they will provide support in order to get the sale. They recommended I purchase an on site repair price for support of the product because my laptop was out of warranty. Nothing was wrong with my laptop; it was the product that did not configure with my laptop.

After many months of problems with my desktop and 4 visits from Dell techs that, thankfully, was covered by warranty, but were unsuccessful in repairing my problems. Dell finally decided to exchange my whole computer. At this time, my model had become outdated and Dell had no choice but to replace it with a newer model. Well, now nobody seemed to be able to get my new computer to interact with my Dell printer which was a problem I never had. Six days in and help from a Dell tech, that worked on the side, was unable to get it to work. I spent 3 nights on Dell support chat trying to resolve issue.

Repeatedly downloading the necessary hardware over and over, deleting and re-installing time after time without any luck. At the end of my rope but still trying, they finally wanted to start charging me since they now wanted to insist it was a "software" issue which conveniently was not covered under my warranty. I made it simple to understand for them, putting it to them like this: "Before this all started, I had a computer that interacted just fine with my printer. You sent me one that does not, now please send me one that does." The obvious answer from Dell was, "We can't do that since we are not sure it's the computer at fault." Okay, great then fix the issue.

Once again I was told they would but not unless I paid for the repair up front. He then assured me it would be an easy fix. I asked, "Okay, how long will it take." He said 1/2 an hour on the outside. I said,"Okay, lets give you 45 minutes, is that enough time? He assured me it would not be that long. I said "Great Einstein, you have been with me well over an hour now, you would had me off your back at least half an hour ago." The guy freaked on me with many unprofessional comments, telling me if my computer tech that helped me knew what he was doing, it should have been easy to resolve the problem, and people like me should learn to buy warranties then told me he would have someone from the "escalated case dept." or something like that, not sure exactly.

Since I am not only without the use of either hand, I cannot use a phone unless there is someone here to help, I gave him a time and number that was good to call. I have chatted successfully with Dell in the past and 100% of the times, I had gotten a "chat log" of the entire conversation, I was anxious to receive this supervisors unprofessional chat with me. To my surprise when I got it ten minutes later, it simply said something to the effect of unable to send chat. What a surprise! All I remember about this guy's name was that it started with Sup and the chat took place between 1 and 2 am EST on 9/10/2010. Later on while chatting with a much nicer and obviously much more knowledgeable Dell sales person, while looking into a new printer, she explained that my printer, simply put was not compatible with the newer Windows 7 64 bit computer I now had. I guess if this Sup, supervisor guy knew his **, he could have had me leave a lot happier customer!

I need someone to tell me how to get the attention of somebody higher up to bring this complaint to. So this guy, who probably thinks he got away with me forgetting and dropping this by making my chat log disappear in some mysterious click of his mouse, does not know me too well. I would appreciate anyone that can point me in the right direction.

I bought a Dell Inspiron 1525 and within a week of owning the computer, the mouse pad went on the laptop. I am a grad student and I could not send the computer away immediately since I needed it for school. I sent the computer away in the summer to be repaired, but was nervous that I would have future problems so I made sure the warranty was up-to-date. The following winter the CD Rom went on the computer because it kept ejecting itself and the springs broke in one of the ejections.

I called Dell and I did several troubleshooting things with Dell to fix this and it was never repaired. About a month later the mouse went for the second time on the computer, and a few weeks after that the computer began running extremely slow and kept turning itself off. Again, I had to call Dell Canada and I spent hours on the phone trying to fix the problem until they told me everything had to be replaced. At this point however, I was traveling to the USA and I was told that I would be able to depot the computer to have it fixed in the USA. When I arrived in the USA, they told me I would not be able to depot the computer but they would send a technician out. The tech replaced the motherboard, the CD Rom, the optical mouse and the keyboard, but the computer still would not run. They told me that the hard drive had to be replaced, and he would be back the next day. I had to take the computer into Best Buy to have the hard drive backed up, which cost me 160.00.

The tech showed up the next day and replaced the hard drive and I assumed the problem was solved. The hard drive lasted for 3 months, until it died again. I had to call Dell and I was told by an Indian man that this time they would give me a "good hard drive" which makes me question what they shoved in my computer last time. I tried to reason with the Dell employees that there must be something else that's wrong with the computer, but they deny this. So they are replacing the hard drive and not looking for any other problems in the computer. So I assume in another 3 months something else will break in the computer. It's a stressful situation for myself and I have lost time working on my thesis because of it.

This has been very stressful for myself, I hate having to call Dell, with their "tech support" who talks down to you like an **. Like I should be grateful that they are replacing the hard drive that is under warranty which has only lasted 3 months. I have spent a lot of money on long distance, using other computers, backing up the hard drive and have lost irreplaceable time on my thesis because I was without a computer. These are not reliable machines and I will be switching to a MAC once this computer finally dies.

I called Dell technicians for advice, due to the fact my computer was running slow. Bivor sold me the service contract, the memory bar and McAfee software. While installing the memory with Jags, my computer crashed. I no longer have a Dell and want credit for the contract and memory bar that was sent to me. The contract was called Total Protection for $247.06 and the memory was $58.43, a total of $305.49.

If I don't hear from you, I will call my brother who is an attorney and get this matter settled. I am sorry this happened but am very upset.

I talked to a technician and a supervisor. I have an Inspirion 1545 and a wireless printer that will not communicate. I am now advised that the computer was sold to me with a one-month software warranty and 30 days on the software. My surprise and shame on me that I was not offered at the time I bought the computer that I only had 30 days on the software.

I called Dell tech support because I was having with my internet. (The internet iron thingy disappeared). The person I spoke to (forgot his name) said I had a virus. He went on and on for nearly 17 minutes when I asked to speak to someone else. He said no I couldn't speak to someone else because they would tell me the same thing. I said it doesn't matter, I just didn't want to talk to him anymore because he didn't understand what I was saying and I surely didn't understand what he was saying.

To make a super long story short, he cussed me out by saying [expletive] you and I hung up the phone. Don't you know this psycho called me 3 times after that to say lick his Indian [expletive]. It was so crazy! Now, I don't know if he is going to try and call me again or send some sort of cyber bug to my computer. I mean c'mon. He's a technician who has all of my information. If he's crazy enough to curse me out over the phone, then psycho enough to call me back 3 times to continue to curse me out. I wonder what he's going to do w/my personal information. Well, I have since called back and filed a complaint with a supervisor. (I'm not sure how much good that did) but I'm calling their corporate office on Monday. Maybe I won't get someone in India.

I bought a Dell computer. When I tried to register it, I was informed that I could not register it, or receive any type of support, until the store (Wal-Mart) sent Dell some information. I can't remember what it was. Finally (I don't remember how), I managed to get them to honor the warranty. To my knowledge, Wal-Mart never did send them, what they had to have. When the original warranty expired, I bought an extended service contract. It too expired and on June 21, 2010. I bought another extended service contract for $110.00. I have a record of it and can prove it.

When I called Dell for tech support, they claim there is no record at all of my purchase. I have tried innumerable times to get this cleared up,, but Dell simply will not do it. I've spoken to Customer Care many times, but nothing happens. Today I called Dell Sales and Service. I spoke to a girl, who I could not understand and explained the situation. I told her I had a record of my purchase, and I wanted the situation resolved. For some unexplainable reasons, she transferred my call to tech support. The problem is with tech support in the first place. Tech support ended up by hanging up on me.

This happens frequently. I tried to find an actual Dell representative, to whom I could explain my problem. As far as I know there is no one like that. If you want to communicate with Dell, you are going to have to talk to someone in India. I don't like jobs to be sent overseas, but could probably live with it if only I could understand them. They speak English, but have such strong accents, that it sounds like a different language. Also they use colloquialisms (idioms) that mean something different to Americans, than what the Indians mean to say.

By now I have pretty much given up on getting what I paid for. As far as I can tell, there is not even anyone to sue. Also, as far as I'm concerned, Dell is not an American company, It is an Indian company. Dell has lost a customer. I will never again buy a Dell product. I cannot be the only person who's had this type of problem. I'd like to see a movement to boycott Dell until they shape up. The consequences include intense mental anguish, and loss of my computer for periods of time.

I had bought a new Dell computer on 3/27/10. Approximately one month ago, today being the 21st of August, as I was on the computer. My mouse stopped working. I thought, well perhaps my mouse was faulty and went out and purchased a new mouse. That was not the problem because the screen told me that it couldn't recognize my mouse, that it was a mouse failure. I took my tower and my mouse and went to the Geek Squad at Best Buy. The gentleman plugged my tower into their hook ups and it worked fine at the store. I brought my tower home and it worked fine - for two more weeks - and then my screen repeatedly would shut itself down or else show me the "blue screen of death". I couldn't use it at all. I unplugged everything, reconnected everything and then computer told me keyboard failure.

At that point I contacted Dell by telephone - I'm thinking in India, and after stating my problem, I was connected to another technician who hung up on me. I then brought my computer tower to a technical shop in my area and after he did his diagnosis, he told me that my motherboard was destroyed. This is on my 4 month old Dell Inspiron! My technician contacted Dell who told me that I would receive a new motherboard and a Dell technician within 3 days and yes, I did receive this. The technician came to my home, installed a refurbished motherboard (not a new one for my new computer!!! ) and promptly left my home. I was at work at the time of this service and my husband was here but when I got home I proceeded to connect my computer back up - the Dell tech did not do this service for me - and was unable to connect my network cable!

Next day, today, Saturday 8/21/10, I contacted my area technician once again and he came out and assessed my problem. What your technician had neglected to do was when he installed my refurbished not new motherboard, he left a cover over the network card. He also left the connector inside the case unplugged! What's my point? I paid for what I believed to be a quality product with an excellent reputation, and received to put it nicely, an inferior product with very poor service from the technician, and very sorry follow up from Dell.

You truly should be embarrassed to hear all the stories about the poor quality received. One further note is that when my technician contacted Dell, your tech offered us a "deal" in that he would allow me $100 for this computer and tried to sell me another one! Maybe it's time that you get out of the computer business and go into the business of just screwing people. Now I see a little clearer why the big new plant in Winston Salem, NC went out of business already.

I had to pay $60 for service from the local technician out of my pocket to fix something that should never have happened in the first place! I had a lot of frustration, irritation and some expense for something I had been initially proud to buy. Enough is enough. And, it would be nice to have an American answer your service calls, not foreigners. "How you be doing today?"

I purchased a Studio One All-in-One Touch Screen computer about 8 months ago for my kitchen to use as a home organizer. When it arrived, I loved it but noted the CDC player often sounded like a jet plane taking off when running. At the time, I chose to live with the issue rather than get involved with service because I rarely used the drive. About a month ago, the computer started to act complete nuts so I had no choice but to contact Dell's service organization. At that time, I was forwarded to India and without looking at the issue they told me 99% of the time, the problem is a computer virus which would not be covered under my hardware contract which is a 2-year service agreement for hardware only obtained with the purchase. They suggested that I take a 1-year service agreement at the additional cost of $270 and engage the experts at DELL in Dell's North America Your Tech Team'. With this agreement, they said that both hardware and software issues would be resolved over the phone without any significant delay.

That evening, I contacted the organization and worked with an extremely nice woman from Ontario from about 6:30 pm to roughly 11:30 pm without any success. She simply could not gain remote access to my system regardless what we tried and we tried everything. Without gaining access, she could not service the problem or recommend a service action except for my DVD which she agreed needed to be replaced. Having to go to work in a few hours, we stopped and I said I would call back in the morning. Before I went to bed, I turned the system off and set it in place that I could work on it. The next day, when I turned it on, the system was working perfectly so I contact service again.

This time they gained access without an issue and after working on the problem for a while, about 1 hr, they concluded my BIOS was 6 revisions behind and needed to be updated. They updated the BIOS and tried to get me to accept that my issue was resolved. At that point, I was convinced the issue was a heat problem so when they told me there were issues with the control fans, I believed with reservations. We started a system image and I agreed to let the system run for 24 hrs without allowing it to go into sleep mode to confirm it was fixed and would contact them with the results. I brought up the DVD again and they said let's wait to see what happens so I did.

Sure enough, the next day, the system appeared unstable, not as bad as the original night but no right either, so I shot them out an email saying give me one more day. You would know the email address that came from them as a contact point bounced by their server with an invalid account error a day later. By the end of the weekend, my system was back to nuts and 2 more emails got bounced notifying them of that fact. On the Monday, I contacted them again and explained the issue was back and they agreed to send hardware - a new motherboard and memory with a repair person to install. I reminded them of my DVD, they said there is no problem, and he would toss that in as well.

By the next day, I got a call saying the service man was ready to repair my system and asked what time was good. Note that I asked if there was a way I could confirm what was being shipped and Dell said no but that I would receive a notice of when it was shipped and picked up, that I did. The Service man arrived with parts in hand - a motherboard and memory but no DVD. Hmm! While he was changing the parts, I contacted the service again to find out what happened and they apologized saying it seems the DVD slipped through the cracks but there were notes that it should be replaced and it would be once we addressed the main issue. With motherboard and memory replaced we bring the system up and things look okay so I slap in a DVD to show the issue and lo and behold, the DVD does not work. It goes in, will not run, and will not eject.

At this point, I let their technical team back on the system to conclude the problem was a bad motherboard. As a note, this was a 3-hour experience because of the stuck DVD which resulted in a new motherboard being shipped out and finally a DVD. Before getting off the line, I voiced my displeasure and that the next attempt better result in success or I wanted a new system/money back and they said they understood. Okay, so let's try again. About 2 days later, I got my call to repair the system after about 2 hours with another call to Your Tech Team'. We concluded the new motherboard was bad again, this time not allowing my wireless keyboard or mouse from Dell to work. The DVD however was finally quiet. Okay so after a long discussion it was agreed that they would send me out a new system either equivalent or better than the one I have to repair the issue and that the new system would arrive in about 2 weeks. I happily agreed asking again if I could check what's being shipped before it's shipped and they again said no that I would simply receive notices.

Now, here's where I completely flipped. About 3 days later a box arrives from Dell without any notice, it's a refurbished XPS tower without any monitor or keyboard so I called YOUR TECH TEAM' and asked directly for the Team's Manager. On the call, I explained this is useless because I already have a very adequate server and there is no way I could put this on my counter top in my kitchen. I also explained even if I could this, it has no touch screen monitor, keyboard or mouse. After roughly 45 minutes, he agreed to speak with his supervisor about getting my money back because it appears they no longer produce Studio Ones, my guess because of heat issues. He tells me however, it will take him a week to talk to his boss to obtain a resolution because his week was ending and his boss does not work weekends. Now that really made me happy!

Finally, today I get the resolution. "Nope, you can't get your money back and you can't speak to anyone else because the decision is final". After hearing that, I suggested a portable instead and he said they have tried that with other customers that have a similar issue with a Studio One and the answer is "Nope, you can't get a portable." My options at this point are: a) they will see what they can do about getting a monitor, keyboard or mouse for the XPS tower shipped already or b) I keep letting them try to repair what I have until the warranty runs out or they actually fix it. They suggested I could ship back the computer but honestly I was afraid they lose it.

As a note, I'm an engineer by trade and at one point I actually developed PCs for resale back in the late 80's. Yes, I know things have significantly changed but I'm trying to show I'm not totally incompetent in this area. Currently, I work as a Software Architect in the Wireless Communications Industry. Given what I've seen so far, I have no confidence they can address my issue with refurbished parts because the motherboard is 90% surface mount and if they could, I have no confidence in the design of the product given they stopped making it. Its obvious new parts are not available and the design is heat sensitive because of the compact nature of the mechanicals. That appears to be supported by their stance because I'm assuming I'm not the only person with the issue. I read the warranty and basically it says "Dell not responsible for any lose occur due to its product or to its service organization's incompetence. It's simply obligated to keep trying as long as the warranty is in effect without regard for the cost or inconvenience to the owner."

If you have suggestion I would appreciate them and if not I would hope you expose my issues to your audience so they can avoid the problems I'm experiencing. In my life, I have purchased about 5 systems from Dell but without question, this will be my last. At this point, I have over 20 hours invested in dealing with this issue and currently have a mess in my kitchen with basically a $1,450 piece of junk.

I bought a Dell thru phone, the computer came okay in March 2010. After that, within a week the mother board and fan broken and was replaced by Dell. Then the hard disk was broken and replaced. After that, the virus issue started; I contacted several times Dell tech support; they said I have to buy warranty. I bought Virus protection thru Dell. That is not enough? That is cheating the consumers.

I used the online technical support for a warranty product. After a painful hour of being told to remove the back cover and reinstalling it, I was told that the system would have to be sent to depot for "repair". Then Dell attempted to upsell me to pay for a Dell technician to come to me to repair the issue. When I refused, the customer service person persisted in trying to upsell me to pay for the repair that was covered under my new product purchase warranty. A total waste of an hour. Depot repair could have been scheduled in seconds from when I called.

Dell is the worst! I spent nearly $5,000 on an XPS 1730 computer. Within 10 days of receiving it, it crashed both hard drives. I called and they wanted to send me 2 replacement HD's. I pitched a fit and made them send a new PC, which I think now was factory reconditioned. I had the PC for about 4 months when the HD crashed again and they had to send the technician out to replace them and reinstall Windows. Last month, the RAM went buggy and crashed it again so I got a new stick.

I replaced it and still got the blue screen of death. I had to reinstall Windows OS. I called Dell for help because I was unsure my information was properly backed up and was told in order for them to give me any phone assistance, it was going to cost me $189.00 for their help, for 60 minutes worth of work! The representative had such a heavy accent he was barely understandable, extremely rude and pushy trying to sell me this service. He never explained what the support was or how long it was good for.

Their customer support has become so expensive that the working person can't afford to have their help, rendering the machine useless. It used to be you could pay $39 for phone support and it was good for 2 or 3 days. Now they no longer offer anything affordable. I attempted to install on my own and the install kept getting stuck at 34 minutes. Fortunately, I was smart enough to swap the HD's so I installed the OS onto the extra drive which installed perfectly fine and all my information is still on the other drive and readable so I didn't lose anything; but when I looked in my XPS kit for the drivers and utilities disk they had conveniently left it out of the folder they give with the machine.

I called in to get a new disk which is $9 + $16 in shipping. You would think for 5K they would include all the necessary disks in the event a problem does arise and if you're missing a disk, they would at least pop one in the mail without charging so much to do so especially since it's their mistake. They have become so expensive and I have had so many problems with this machine I will never buy another Dell PC again. For my $5,000, I got a lemon of a PC and have had nothing but problems with it since I got it. When they sent me a replacement, I'm certain it was a refurbished PC. When the HD's came, they said factory reconditioned on the box so I feel like I got taken. It's a horrible company to deal with. Never again.

I complaint lodged regarding a monitor & hard disk problems. The monitor they dispatched wrongly & the hard disk. Tech support was not responding properly & during the conversation time, the phone is disconnecting many time. I was very angry. I broke my Nokia 5233 mobile, worth of Rs.7000, kindly think regarding this issue & try solving this issue. Rs.43000+7000= Rs.50000.

Some while back I had Dell on the phone for some tech support on my wives' laptop and their representative wanted to sell me an extended warrantee that would cover any/all equipment attached to my computer. I explained that I had no Dell equipment attached to the computer but she said that it didn't make any difference, it would be covered. So I took it out. When the tech came out he said that her statement was not true. Only the Dell equipment was covered. We didn't have any Dell equipment connected to the computer so I called them (Dell) and said I wanted to cancel the extended warranty.

Since then I have been receiving phone calls once or twice a day, even on Easter Sunday. The calls come in without regard to time. I have written Dell four letters trying to explain the situation but Dell will not even extend the courtesy of a reply. They seem to have the opinion that their statements become law I guess. The trained chimpanzees who call aren't authorized to make any decisions of importance, so the calls go on. I have taken to faxing Dell with a note to read their mail. No answer I increase the copies of the fax. I'm up to 40 now but still the omnipotent Dell refuses to discuss the matter.

Let me preface this information by saying that I am a teacher and primarily use my computer for browsing educational resources, and creating text/ presentation materials. I don't require lots of memory and I am not running obscure programs. In short, I use a computer for very basic things and run the same programs as the rest of the world.

In August 2008, I purchased a Dell Inspiron 530S desktop. At the time, I asked for Windows XP to be installed as the operating system because I had heard horrible things about Windows Vista. They said they would not support the hardware if Vista was not installed. They recommended Vista, said it was the way to go, and I bought the machine with Vista. The machine lasted until December, at which point it crashed and I had to completely reinstall the operating system, along with updates and backed up files. From that point, the machine would last 2 months on average before crashing, at which point I would have to start all over again with the installations. I called Dell repeatedly during this time; I was told that it was something that I was doing that was making the machine crash.

Finally in June of 2009, I was speaking to a technician regarding this same issue. The technician told me that my hardware warranty was about to expire and I could purchase a 3-year extension for $250, which I did. Immediately after, the technician said that the problem must be the hard drive; he sent a local person out to remove the hard drive and install a new one. That worked fine for a couple of months when the process of crash/reinstall began again. Again, I am a teacher and I need to access my work files almost daily, so this was vexing. At the end of May 2010, the machine crashed yet again, and I was offered the choice of having another hard drive installed, or receiving a completely new system. I chose the new system, for which I waited a week. The new system (a B560s!) arrived with Windows 7 installed, and from the moment I pressed the "on" button, it began freezing.

I started asking Dell for a copy of my call log, which was ridiculously lengthy at this point. They refused to give me a copy of the log, although I asked various representatives several different times for a copy of my call log and was told they could not give the information out. On June 4th, I called again and spoke with "Karthik" (1 800-624-9896 extension 4543511). After the session with him, I was told that "the problem is completely fixed".

A day or so later, the machine froze again. On June 11, I had a lengthy call with "Onkar" (ID no. **) who blamed me for shutting off the system as it was trying to install for the first time. (I have re-installed Windows Vista OS numerous times over the past two years, and I know when the screen is frozen and when it is in working mode). At the end of the call, he assured me that "Firefox" and other programs like my grading program were not compatible with Windows 7. I was once again told the problem was completely fixed and not to download anything without making sure that it was compatible with Windows 7 (allegedly the most stable operating system to date!)

The machine froze the next morning, at which point I went to the Apple store and bought the iMac that I am writing this complaint from. I called Dell and spoke with David (a manager, extension 454-1660) to say that I want a refund of the remaining warranty price, since they obviously can't support the warranty. I was told that there was no way I would receive a refund; instead they offered to send me a B380S, which would take care of all of the problems. At which point, I told them that I didn't want to waste more time and effort on another piece of junk. They did try to contact me a few more times, but at this point, I am adamant that I want the balance of the warranty back, as well as the remainder of the purchase price.

I have no faith in Dell at all, and heartily tell people not to buy their machines. I feel that I have been taken advantage of, all these machines having glitches and it is allegedly my fault for trying to use the system to be productive. I must say, in the two months I've had the Mac, nothing bad has happened and I'm using the same programs that I used on the Dell. If I agreed to take the 580S (and if this was the solution, why did they not send it instead of wasting time with the 560s?) What guarantee do I have that I will not have the same problems?

Basically, at this point, I have a Dell 560S sitting on a table gathering dust because it's not functional, yet I am still paying a warranty and purchase price for this. Again, I have been told by (and believed) all of Dell's technicians that this (whatever they did during the call) would solve my problems. This company is behaving irresponsibly and I feel that I have no recourse. Please advise.

I am a small business owner that purchased a high end Dell machine 720. The machine over the past 18 months has had several replacements to include mother board, power supplies, disk drives, fans, etc. In early July 2010 it broke again. I called the service support center and they agreed to send someone out to once again replace the mother board and memory. Five trips from the Unisys personnel that do Dell support later (and countless phone calls to dell) they determined that they would replace the machine.

A machine without a Dell logo was sent to replace my machine and it shuts down after 8-10 minutes of use. We have spent over three hours on the phone with dell trying to determine its problems. This morning - a Monday and important work day, I am now three weeks without my workstation! Dell switches me around once again and wants me to spend yet another three hours on the phone diagnosing its problems. I have a small business and am the only employee not a computer specialist.

Why wasn't this machine tested prior to leaving the plant? They added insult to injury sending another broken machine. I have no one I can call you merely get some technician overseas that probably doesn't even work for Dell. Where do I go for help domestically -- Customer service? Please

I was offered a program by a technician at Dell who promised that it would include specific features. When the entire package was not forthcoming, I contacted Dell and was transferred from department to department, disconnected twice and finally unable to transfer to the complaint department. I feel that when a sale is made on the merits of the offered package, the offer should be complete. It would have been easy for them to just make good on the offer the sales technician had made instead of inferring that I had misunderstood and that it was just too bad!

We ordered Alienware Aurora Desktop online from Dell China on the 7th of June 2010. The PC arrived a month later on the 7th Jul 2010 but wouldn't boot. We called the Technical Support on the same day and spoke to a Mr. **** who informed us that the HD was faulty. He informed us that replacing the HD would be a faster procedure than replacing the whole machine. Considering the delay of the delivery of the PC, we thought it best to just replace the HD so we could then use the computer. The new HD arrived empty without any pre-installed ex-factory software and OS. The on-site technician, **** wanted to install the software and OS for us but there weren't any software or OS disks. He called Dell but was told that we did not buy the disks and that if we want to re-install the software and OS we would have to buy them separately. This is really strange.

Our understanding of a new computer that came was bundled with the genuine software and an OS should come with the installation disks. There was nothing the onsite technician could do. He advised us to take the matter up with Dell ourselves but he assured us that if Dell refuses to reinstall the software and OS we could ask for a new machine replacement since it is within 15 days from the date we received the PC. The new machine would definitely come with all the preinstalled software and OS. Alas, to this day after several calls, 2 letters and days of arguing with customer service, they offered to reinstall WIN7 only and not the other software because according to them we already made the decision to replace the HD and because of that decision, replacing the machine is out of the question unless if upon on-site inspection their technician finds a problem with the machine.

If we had been informed that the new HD will be empty, we would surely not accept the HD replacement and request for a new machine instead. We have no use for an empty HD and we certainly have no use for such an expensive unusable machine. Mr. **** of Technical Support refused to acknowledge the responsibility of failing to inform us about the new HD saying the other department is handling this matter. We are very frustrated and unhappy with the way they are handling this. We feel that we are being short-changed.

We do not ask for more than what is stipulated on the invoice nor do we expect to be short-changed. We only asked that they put back the software and OS as when the machine is new since we have not used it and since the HD defect was not due to our fault. Either that or replace the machine with a new one that comes with all the preinstalled software and OS as stipulated on the invoice. Dell refused both & they would not refund our money either. They also let us know in no uncertain terms that no matter what department we take our complaint to, they will not satisfy our request. I don't think our request is unreasonable.

I expect for a reputable company like Dell to honor their contract, to be fair in settling a problem and not resort to passing the bugs around and threatening the customer to accept their unreasonable offer. Everyone in the family is upset and frustrated because of this. And our son who is looking forward very much to enjoy the new PC during the summer holiday is deeply disappointed. We hope we are not left with an expensive and obsolete machine on our hands.

The system crashed and I needed a disk to restore Windows Vista. Although, I paid for the license to Vista, Dell refused to send me the backup disk. The first said they would charge me $249 to fix it. When I told them I could fix it myself and just needed the disk the price was changed to $149. The Vista license was part of the sale of the computer and the disk should have been furnished upon request with a shipping fee being the only cost I should have incurred. The same thing happened to a friend of mine, but she had an HP computer. HP sent her the restore disk free of charge.

When I have a problem and call Dell Support, the call goes to India or Philippines. And they said there was no warranty and asked for the credit card. When you give them your warranty number, they put you on hold for at least an hour and come back to report to you that it is invalid. I finally called our IT support, and they were able to fix the problem. And they contacted USA Dell to report to it.

I received a Dell Inspiron E1550 as a Christmas gift from my daughter in 2006. A few weeks ago, it crashed. I understand that this happens all the time. No problem. I have a 4 year warranty that is still in effect. So, I call Dell technical support and spoke to a gentleman who is probably in India and can barely speak English. To cut the long story short, he didn't understand what I was trying to get resolved, and now, I have a laptop that will barely work and I have no data. Pictures are not a big deal. Taxes are a big deal.

Trying to find a phone number for a person representing this company who can speak English is impossible. The Dell website takes you in circles, cleverly avoiding any contact information for someone in the United States. Bottom line, the customer service is horrible. I'm at a loss of extremely important data and paying upfront for an extended warranty that is totally worthless.

I bought a computer for college. The first week I got it the computer stopped working. I called the support person. He was rude and told me to go through these steps but nothing would work. I told him the hard drive was no good. After that I kept putting money in replacing parts. It took all my money repairing my computer and also my time and gas. This computer is junk and worthless.

I purchased a Dell Computer in December 2009; as soon as I received my Dell, it turned off on its own. It was my fault, I should have returned it right away but kept it. 6 months later, the hard drive went out. Because of the warranty, it was replaced for free. I was hoping this would take care of the Dell shutting off on its own but it did not.

In June 2010, I opened my computer and the hinge broke off it and also the side where the CDs were to be used had broken off a few months back. I paid over 1,000 dollars for this computer and have had nothing but trouble with it.

Again, it was my fault for keeping it! I called Dell customer service 5 different times in the week of June 19th through June 25th. Finally, I got someone who would talk to me after everything I went through with customer service, that would talk to me without me paying additional money to tell me my computer was shot! I asked for a manager to call me back and I was guaranteed a phone call from upper management within 48 hours that never happened.

I am very upset with Dell about the way I was ignored and also the product that was sold to me.

Purchased a Dell computer on 4-9-10, it crashed on 5-22-10. Called technical support, went through steps to fix it, did not work. I was told it would take up to 3 to 4 weeks to receive a brand new replacement computer from the manufacture. Received replacement computer on June 15 or 16. Replacement computer was not new, it was refurbished, found files on it that were not mine. Crashed on June 21 or 22. Spoke with Dell reps, was advised they had to mail hard drive to tech and they will call once they receive it.

Received a call June 28 stating tech will be here by 6 pm. Called Dell tech support to try to locate technician, ask to speak to a supervisor, was told no I cannot, I told him I could because a supervisor has helped me before was hung up on. Called Dell again to complain about what just happen and the tech called back stated the call was disconnected (not by me). Called World Wide Tech spoke with a lady who advised me that a tech named Joseph was working on this but I was not scheduled for June 28.

I just graduated from school for medical billing and coding. I was starting my own company, because I did so well in school my teacher used her contacts, so I could establish my business. I was on a probationary period of 90 days and after that me and my clients were going to sign a yearly contract if my work was sufficient. During my probationary period, I was also going to be paid. I received my pay for the first 30 days but after that my hard drive crashed. Dell told me it would take 3 to 4 weeks for a replacement computer. I told the Dell rep that I cannot wait that long because I was running a business. They told me I had no other choice to wait. Now, the replacement computer they sent crashed within a one week period. I have lost money and clients. My reputation has been crashed and also my teacher who set up my clients for my business. What upsets me the most is Dell protested that the only option I had was a new computer had to be sent, but my replacement computer has crashed and they can send a tech to fix it. Now what am I supposed to do. No job and no money.

Since the day one laptop OS Windows 7 crashed. After several days of trouble shooting, I was asked to send it to depot and sent it back. Dell never delivered it back. Several calls but they just said it was delivered to the address on file which is my address. It's a very expensive laptop ($2K+) and have not used it even a week. Time spent on support is several days loss of pay.

This is the second problem with a Dell computer that I have owned a month and a half. At one month, it started crashing and rebooting and would not even allow me to start it in safe mode. After six trips to Best Buy for repair by Geek Squad, I took it home with the assurance that it was fixed. By the time I had loaded three of the programs Geek Squad had removed by reinstalling the OS, the screen was flashing white squares, then bright diagonal lines. What a piece of junk!

I am an attorney in solo practice. I am also a part-time judge so my practice is limited. My secretary's Dell Optiplex 360 computer would not even start up about a month ago. It was under a 2-year next day parts and labor warranty (about a year old). It took Dell about ten (10) days to repair it, and that was only after repeated phone calls and getting directed to a new person each call. When it was finally repaired the service tech from Dell asked me if I was aware Dell had sold me a refurbished computer, which was a surprise to me.

Dell has been totally unresponsive to request for some sort of compensation for their failure to perform under the warranty. Although I've never seen the warranty language, I'm quite certain it excludes almost all damages such as lost of production time, time spent by me in getting the repair done, etc. However, I feel that Dell must be made accountable in some fashion for their warranty and breaches thereof. If no damages are recoverable as they say, then the warranty has no value, although one pays for it when the computer is purchased.

If there are sufficient numbers of people who have experienced a similar problem, I would be happy to just see the matter pursued as a class action. I'm not so much interested in compensation as I am in making the point to Dell, and others, that there are consequences to their failures to perform on their warranties. If there is not sufficient interest for a class action I will pursue the matter myself by bringing an individual suit against them on the warranty breach and on fraud for selling a refurbished computer as new.

I have been treated absolutely abominably by both Dell's Technical Support Unit in India, as well as by Dell's "supposed" Corporate Offices, also located in India. I have repeatedly requested to be allowed to share my numerous complaints about Dell, along with the defective $1,000.00 plus product that I purchased on-line for Christmas during 12/2009, however, I have been blocked by several of your associates every step of the way. I even just tried to call your American Corporate Offices in Round Rock, TX, which has a Texas area code (502), only to be diverted to India once again.

And then, once again, they refused to provide me with either a person's name from your Corporate Offices in TX, or a telephone number so that I could reach out to someone in Texas. I was a police officer and fraud investigator for many years, and I have to tell you, I'm getting a real bad taste in my mouth right about now. As a result, I am now more determined than ever to make personal contact with Mr. Michael **. Dell, your CEO/Chairman, and it's my mission for me to be provided with the opportunity to relate to him directly how poorly my Dell experience has been over these past five months.

I am almost 57 years of age, and this has been the single worst customer experience I've ever encountered! I have also repeatedly requested, if not demanded, that my previous emails be forwarded to someone high up in the Dell Corporate Office hierarchy, but that has never happened either. What in God's name is everyone afraid of at Dell? Is this the way you're training your tech support and "Corporate" associates over in India!? Do you really believe that this is the way you will make money in the end to treat your customers terribly and have them simply purchase their products from another company?

Sridhar, I've been telling you that if this continued I would find a way to make contact with someone high up in the Dell hierarchy in "America." I am now going to write a cover letter, and send same directly to Michael **. Dell in Round Rock, TX, along with the copies of most of our back and forth emails since 04/26/2010. And even though I don't have any of the emails prior to that date, I'm sure that they can simply go on to Dell's internal computer system and view all of the times I've called since January, less than one month since we purchased this computer, and see for themselves. Accordingly, you no longer need to call me, as I have totally lost my trust and faith in you, as well as anyone else at Dell's India location. I will now only deal with someone from your main Corporate Offices in America.

I am half out of my mind with aggravation and frustration over dealing with this company for the past 5 months!

I have Dell laptop model Vostro 1510. The charger is broken.

I purchased a computer from Dell. The reason for purchasing this particular model was that it came with free upgrade to Window 7. Now that I upgraded to Windows 7, none of my drivers work and I am not obtaining the proper technical support to relieve my problem. I have invested over eight hours into trying to get my web camera to work. They just don't have the answers. Now, they are trying to shut me up with claiming the web cam must be defective. I don't believe this because I can see myself on a video chat. Please help.

Since 2008, the last time Ms. ** and the Better Business Bureau (BBB) assisted me regarding my M1530 laptop, it continues to be hard to get service from Dell technical support. You call and you are transferred for about an hour or until you hang up. They routinely ask for all your information and then they continue to transfer over and over again or disconnect you from the call. I have tried over the years to get service for my flat screen television and again my laptop. They continue transferring you when your products are covered under warranty to one place and another until it drives you so crazy that you just hang up yourself.

On May 5th, I locked myself out of my computer by changing the password and forgot what I changed it to. So I panicked and called Dell to see if they can help me. I got through and told them my problems and they asked for my information; I gave it to them and then they asked what was wrong and I told them that I changed my password and forgot what I changed it to and if "you can assist me and they said sure. They stated that "your warranty expired and you need to pay $259 for an extended warranty before we can help you." I said, "What? No way." So they disconnected the call.

I called back and did the same routine again and they said that they can help me, no worries. They stated that they can see that my warranty expired and before "we can help you, you have to pay $129.99 for extended warranty." I said, "What? I just called and they quoted a price of $259." They stated, "No, just $129 before we can help you."

I stated that I just want my computer unlocked and I don't want to buy an extended warranty and they disconnected me from the call again.

I made a third call as I was getting furious by then because I have been on the phone with Dell about three hours and I cannot get any service so I asked one more time to assist me in unlocking my laptop and the this time the technical support stated that, "I can unlock your laptop for $59" and then transfer to another department and again to another, over and over again as I repeatedly explained my situation and then finally, someone stated that they cannot assist me due to my warranty expiring and disconnected the call again. I was so angry that I had to walk outside and cool off and I just wanted to throw my laptop out the window.

When my products were under warranties, you could not get through and now that they expired, they will not assist until you buy extended warranties in which the price of them are quoted differently, not consistent and to mention, outrageous. On my laptop, I was quoted three different prices from $59 up to $259. I was quoted $499 for my flat screen TV. It's just outrageous!

Since 2008, this type of service has been going on since I bought my laptop and flat screen television. Again, when your products are under warranty, you get transferred over and over again until you get tired of it or the disconnect the call and any normal person that is sane will not put up with this that is why I wrote to the Dell and BBB before.

When I tried to call about the flat screen television, the same thing happened. When I noticed that black streaks were coming across my screen when my TV was under warranty, I kept calling and calling - nothing; I was being transferred over and over again until you just can't take it anymore. My screen has gotten worse, but if I want it serviced after the warranty expired, you have to pay a fee or purchase the extended warranty but when it was under warranty, you just get transferred like I said until you get tired of being transferred or hung up on. I am so sorry that I am repeating myself but that's what I went through since I bought their products.

It is a terrible and frustrated experience when you buy a Dell product. I am truly sorry that I bought these products from Dell because their products are not good products as I have been experiencing problems with them and the technical services are the worst in the country.

Now I'm stuck with very expensive products: a flat screen TV that you can't see the the picture and still paying for it; and my laptop, which I have not used for about a month even though it was my fault. In the manual it states that if you forgot your password to call Dell and I did and still locked out.

I have been a customer with Dell since 2004, I believe a long time and have not received any decent service from them until I had to write the Better Business Bureau and Dell Headquarters to get some decent service. It seems that I have to open back up the previous claim because it seems that your service will never be fulfilled unless you go through them.

If Ms. ** is still there and get this complaint, if you can get a chance to call me back, I will truly appreciate it. If not, I will let BBB know that this problem recurred and is not resolved. I will take legal action if I have to for all the pain, inappropriate and no service that I have received and the extensive time that I spent on the phone with technical support for nothing no service. Thank you for taking the time to read about my recent problems.

I purchased a Dell computer with a full warranty. When my computer was damaged, Dell replaced the damaged unit with a refurbished unit. The refurbished unit did not work and they sent a technician out to replace the motherboard. After a couple of weeks, the refurbished computer stopped working again.

Dell then replaced the unit with another refurbished unit. The problem was that the replaced unit did not come with the special video card that was in the original unit. The video card was required to work the architectural program I use for work. I called and talked to a tech service representative and he agreed the replacement computer should have included the proper video card. I have a letter from the tech service person that confirms what I am saying. I was assured that I would hear from Antony ** the next day. It's now two days past and no contact from Antony.

This process started in April 2010 and it is now a month later and I still do not have a functioning computer. Each day that I can't use my computer cost me money.

Neither computer will boot anything from CD/DVD or the USB and this my friends is very suspicious.

My take is that Dell is putting logic in the BIOS that shuts the machine down after a period of time. When the average "Joe Computer User" calls Dell, they do their best to sell the $179 SW Maintenance. I know first hand what computer repair shops can make from the average user, outrageous, $300 to fix a Hard Drive that only needed the Boot sector fixed with installation disk, 10 minutes at most for this. Well, keep the posts coming as this is the only weapon we have with Dell. And yes, their support people are ALL located overseas, and do their best to sell you additional whatever rather than focus on fixing the problem. Neither laptop works!

I bought a Dell laptop in mid-March. I didn't sign on for the extended warranty. Two months later, on May 15, the laptop did not respond to commands. I called Best Buy, and they said I'd need to bring it in. I did and the diagnosis was a corrupt Windows operating system. They told me they could fix it with the disks that came with the laptop.

I went home and got them. It took them about 2 hours to load the operating system. The charge was $129.99. I can't really fault Best Buy, because I knew their policy. I am mad as a wet hen at Dell for putting defective products on the market. Dell should reimburse me for the $129.99 I had to pay to have an operating laptop. Can you help or am I stuck with a bad feeling and less money in my checking account?

I have an XPS 420 that is not even two years old. Since May 5, my computer has been. I spent 6 hours with Dell technician trying to fix the problem. They informed me that they couldn't fix, because I needed to replace two hard drives. When that didn't work, they said I needed to replace the optical drive. Before that, I had the video card replaced.

As of today, May 17, 2010, Dell has been unable to fix the problem. The latest is that now I need the motherboard replaced. I asked them to just take this computer and send me a new one. I paid almost $3500 for this lemon, and they are refusing to do this. I have had the hardest time trying to get an address for Dell, Inc.

So now my only option is to go to court and sue Dell for the money I spent on this computer. Also, my computer came with Windows Vista; one technician explained to me that the problems I was having was due to the Vista operating system. So I should buy Windows 7, which I did. Well, my computer is not working. I've been a Dell customer for over 10 years. Well, as of today, I will never again buy a Dell product and neither will my family and friends. Their customer services suck.

My newer Dell computer Service Tag # ** locked up and went into a blue screen warning of a possible virus or bad new software. Dell ran a check via phone conversation with me operating it and said my hard drive and top DVD drive were bad and in turn, sold me new equipment, (a hard drive and DVD drive). I installed them and Dell tried to get them going via phone call with me running the re-installation. The computer went into the same blue screen with the same type message with the new equipment I had bought. I'm dealing with people at Dell and time was running late last night and I asked them to call back tonight but have not heard from them even after I had left two phone call messages to call me back. I think they now know they screwed up with their original idea of what the real problem is after having sold me new equipment! So far, it has cost me $140.00 plus in equipment and numerous hours on the phone, much of the time waiting for a guy to come back on after having left you on hold!

I purchased an Alienware (owned by Dell) M11x laptop computer on April 21, 2010 and it arrived at my door on April 29. I ordered Microsoft Office Professional 2007 to be pre-installed on the computer and this was done, but I've been unable to use it. When OEM version Microsoft Office software is installed on a new computer system, the user must enter the Product Key information, the first time the software is launched, before the software can be used. The Product Key can be found on the enclosed software packaging. When I tried to enter the Product Key, Microsoft wouldn't accept it. As I studied the packaging, I found out that Dell sent the wrong version of the software, in the wrong language. I ordered Microsoft Office Professional English version. Dell sent Microsoft Office Home and Student Spanish version.

I called Dell immediately and after being transferred around several times, I finally spoke with a man who barely spoke English. I thought we had the problem solved and in a couple of days a shipment arrived via FedEx. The package contained Microsoft Office Home and Student English version. They sent the wrong product again, albeit in the correct language.

The OEM version of Microsoft Office Professional costs $399 as packaged with a Dell system. Home and Student costs $129. So, I wasn't going to settle for the Home and Student version. I called Dell again, got transferred around several times, spoke with numerous people who barely spoke English and finally got a woman who said, she would ship the correct version. Two days passed and I received no confirmation email and no indication that anything had actually been done about correcting the problem. In the meantime, I still could not use the Office software on my new system.

Three days later, after still receiving no order confirmation, I contacted Dell again. This time, I was told I needed to speak with the sales department. I got transferred around several times and ended up talking to a young man who seemed to understand the problem. He said he would send the correct version of the software but he told me I would have to pay for it. I argued that I had already paid for the software when I ordered the computer, so he said, he needed to check with his manager to find out how to handle the transaction. He put me on hold and I was on hold for two hours. The call was eventually cut off, by Dell, when the young man never returned to pick up the call.

Another two days passed, and I decided to call Dell again. This time, I spoke with a young man in technical support who claimed to understand the problem and said he would send me the correct software. More than a week has passed and I still haven't received the software. The person I spoke with in tech support emailed me to say I would receive the order on May 14. That's today and I still haven't received the software. My computer is unusable because I can't use the Office software which is the reason I got the computer in the first place. I emailed the person from tech support requesting the tracking number for the replacement software order, but he has not responded.

I paid over $2,000 for this computer, but I have been unable to use it for the purpose for which it was intended. The Office software is unusable as long as I don't have a Product Key to activate the software. This expensive computer system has been sitting unused since April 29. In the meantime, I have already received a statement from Dell Financial Services that a payment is due.

I experienced a printing problem with my Dell Inspiron 546. I called the support department explained the situation, was transferred no less than 3 times, each time repeating the problem; then finally being told my issue involved a "hardware" problem that the 2-year free support will not cover. So after approximately 30 plus minutes on the phone, nothing was resolved. Dell's policy seems to be that of a strict money making only endeavor. You want help, you must buy it. Advice, stay away from Dell!

My Dell Computer (four months old) experienced a major system crash that resulted in losing my operating system and all of my files. My wife called tech support for help and the tech wouldn't even look at the system, but told my wife that everything is lost? How did he know that? Over the last two weeks, we have called several times with problems resulting from that same crash and only to be told we will have to pay for the service. I did pay $94.00 for one call, but still had other problems the next day.

One tech actually made matters worse while trying to fix some issues with my computer and then passed me along to someone else supposedly better trained and who wanted to charge me for the help. What's odd is that I got tech support without paying for it for years for my older Dell computer, but not this one. I was told another $175 plus would buy me a contract for one year and then they would fix my problems. I am also in the process of finding someone at Dell that I can explain my problem to that might listen and that is not someone that works in Tech Support for all they want to do is to sell me a Tech Support Contract. I am disgusted with Dell and I need this computer to search for a job on a daily basis. Today, I couldn't print a document from the unemployment site that is very important to me and can't even see the information on it. A tech tried to fix that and couldn't?

My laptop lost MS Word and we contacted Dell to correct the problem. They said I needed a new operating system (Vista), a new version of Office, and a new version of Outlook to upgrade my XP Pro operating system. Th, and Norton ,e software was sent and the nightmare began. After 1 week on the telephone and many hours in front of the computer, they said they had rebuilt XP Pro on my laptop, and that the software for Vista was incompatible on my machine. They said I could load office, Outlook, and Norton Internet Security. I was able to load Office, but Outloook and Norton would not load.

I had purchased a service contract from Dell and I feel that their people have destroyed my computer to the point that it is not longer usable, and my wife and I have lost thousands of hours of work on this computer for ancestry research and cooking recipes we have developed over the years. To say the least, we are livid about this. I have invested thousands of dollars with Dell over the years, but I doubt I will spend another dime.

Approximately 1 year ago, my father (age 60) bought a Dell because that is what he was used to working on at his company. Dell did not install the software correctly, so he would call me to come over because his computer was acting sluggish. I would try to defragment it and an error would pop-up. Having only 2 hours to invest, I was never able to address the issue.

A year later, I finally went through three different tech supports and its a software issue that is not covered. I will invest another 8 hours today trying to get the issue resolved. Dell should replace or fix the computer for free. Beware, if you buy a Dell and your not a company with a tech support department, you will be in trouble!

This is the second computer that we have had in less than three years. Our first computer, after only 10 months, had to be replaced by Dell. And by the way, it only took Dell two months and about 100 phone calls and emails to get this to happen. Now, this second computer is having the same issues as the first. Hard drives going out, video cards going out, audio cards going out and finally, not enough memory. At no point during the sales process did Dell ask how much memory we wanted and what the difference was if we got more memory. Had it been explained to us that the more memory we have, the faster and better, then of course, we would have bought more memory.

However, no one told us that. Now, when I asked for them to help me fix the computer, the techs all do something different. No one can tell me what is wrong and all they want to do is buy more memory. They won't give me the main number to the customer service in Texas to handle my needs or anything! And upon asking them to compensate me the memory that they want us to buy!

Funny that $70 to make a customer happy is not important to Dell. And it's even more interesting that you can't get a hold of anyone in the U.S. who is an American citizen to help make one of a thousand customers happy. I guess that Dell is doing so bad that 2 gigs of memory is going to send them into BK. Their products are not reliable. Their customer service is horrible and they are willing to do nothing to make their customers stay with them no matter what.

I work at an elementary school, part of the Fremont Unified School District in California, and am also a full time student. I ordered an Inspiron 1525 laptop on October 13th. I received the laptop on October 22nd, but it did not work due to a hardware problem. The technician asked if I would like him to send me the parts to fix it or if I would like him to send me a new laptop. I told him I would prefer a new one since it was brand new out of the box and didn't work. He told me it would take 7-10 days for my new laptop.

On October 27th, I checked the status of my order and there was no information. I called Customer Service and was connected to Jan **. He told me the order had not been processed and that he would do that right away. He said he guaranteed that it would be sent out by the end of the week. On November 3rd, I called him concerned that it had not yet been shipped. He wrote me an email later that night telling me that he tried to get a hold of me at work and wasn't able. I sent him my cell phone number which was part of my contact information that he failed to call. I also told him that my school was not closed when he called and that I was actually there.

He just failed to use the dial by name directory or even just connecting to the office to be transferred to my line. The next day, I finally was able to speak with him and he said that the shell I had ordered was on back order. I reminded him of our conversation the week before when I expressed how important it was that I received the computer as soon as possible and how I even mentioned that color or design was not an issue. He later called again and said that part of the screen was on back order. I asked him to order me a different model that they did have all the parts to.

The next day, November 5th, he said that they now had the part and he would reprocess the order. He told me that he expected the laptop to be shipped out in another week. I told him that I didn't believe him, that this part just reappeared and asked to speak to his manager. I was then connected to Carmelo ** who told me an entirely different story. He told me that the part that had been back ordered was simply a piece placed on the laptop that said it was a replacement laptop. I asked him why an expedited order would be held up for a part that did nothing. I told him that I would like him to get me a different computer that the manufacturers actually did have all the parts to since this all seemed very fishy to me.

On November 7th, an order for a Studio 15, order number **, was placed and Carmelo personally guaranteed that he would track my order, have it expedited, and would try to have it mailed out by the end of the week. When I checked the order status on Monday, I saw that it was expected to arrive on November 20th but was still in production. I called Carmelo to ask him why an "expedited" order would take longer than my initial order.

I also expressed my concern of receiving the laptop by the 20th if it was still in production on the 17th and again on the 18th. He said he would follow through with manufacturing. I told him this should have been done when he initially made the order since I desperately needed the computer for my online college courses and for work. He told me he had done this the previous week and was told by manufacturing that there was a back up for the processor, but the processor was received on the 15th.

Today, which was supposed to be the shipping date, I received a phone call stating that a part of my computer that is back ordered will push my receivable date to November 26th. I called Margarita ** (Carmelo's manager) today to find out why this wasn't discovered when we put in the initial order seeing as how desperately I needed the computer. I think that when I put in this order, especially after what happened last time, Customer Service should have ensured that all the parts needed to make a laptop were available.

Also, a customer with an order that had been "expedited" should have been notified sooner than the day before they were supposed to receive the item that there is a component that is unavailable. I asked her to send me anything until then so I can at least function. She told me that as Dell is a "made to order" company, that they could not do that. I can't imagine that a company as big as Dell is unable to fulfill that request.

I just got a call today from Carmelo which is unacceptable since I've requested not to speak with anyone below Margarita's level again. I was told that I can expect the computer in 72 hours. Since today is Thursday, 72 business hours is not until next Tuesday, November 25th. I'm not seeing that anything has been done to help my case or push it forward.

My major problem here is that I still don't have a computer after ordering it over a month ago. I have a laptop at home that has been my computer for the last five years. It is not dependable anymore, often crashes, runs slowly, and has a loose wire so I have to play with the screen so I can see. I can't take tests on this computer as I am afraid that it will turn off in the middle of my test. I can't write papers on here as I sometimes have to hold the screen while I'm writing and it will often turn off in the middle of my paper because it overheats.

I'm taking a CIS class that teaches the Office 2007 applications, but I have trouble using that software as my computer can't handle it. I also can't watch the videos for my classes. Each week, I am spending hours driving to my college, which is over 45 minutes away, and spending time there using their tech room. This has totally lost the point of taking online classes. I've also had to spend a lot of extra hours at work since I can't do the things that I could do from home, which at this time includes creating our new school website. If I hadn't already spent hours on the phone with Dell, I would have cancelled this order a long time ago and gone to the store to buy one.

I have asked many times for a temporary system to be overnighted to me or a system which you actually have all the components to, and now I am demanding it. I want service and I want a computer! Is this too much to ask from Dell? I finally got a computer on 11/25/08. Then, I got my bill 12/19/08 and had late charge and was charged full price for the new laptop. I was finally able to get them to take $250 off to make the laptop they sent me the same price as the one I had originally purchased.

Now I am getting advertising emails from Dell. I have gone to the website several times in the last four months to take myself off their mailing list as I never want to buy something from them again. When I complained in March about still getting these emails, I was sent the following: "We will process your request as quickly as possible but it may take approximately three weeks for some changes to take effect. In the interim, you may continue to be included in marketing programs. You will also continue to receive messages regarding billing, order confirmation, rebate fulfillment and other communications related to your accounts, which may include notices about special offers and new benefits.

That was 3/26/10. Since then, I have continued to receive their ads. I just got one today, 4/23/10. I have saved all my email correspondence with Dell. Hours were spent on the phone with Dell. I spent hours traveling 35 miles from home to school to use their computer labs. I fell behind in school and work. Now, I feel harassed as I have asked repeatedly to be removed from their mailing list and yet I still receive their spam mail.

I was having trouble with my Dell Dimensions C521 desktop computer. Eventually, Dell said they had to do a computer exchange. They told me that they were going to send me a replacement tower, and once I was to receive the replacement tower, I was to use the same box as the replacement tower came in, to send back the Dell Dimension C521 tower. I did that through FedEx in June 2009. I have since been having trouble with the replacement tower, it no longer works. I've contacted Dell technical support numerous times on the issues, they have told me that there was a red flag on my account. They're claiming that I did not return the original tower back to them. I did send it back to them.

I was on the phone all day with Dell trying to get some technical help on my current tower. They just advised me tonight that there's a block on my account now. They will not help me with the issues I'm having with the replacement tower. The original tower was a Dell Dimensions C521, the service tag on that one was 75HV4D1. The computer tower I am having trouble with now is a Dell Inspiron 530S. Its service tag number is 7G2FBK1. That tower isn't working. I need to get these issues resolved so that I can get my tower repaired. It's still under warranty until 2011. Can someone please get back to me in reference to this? The reference number is **. The replacement order number is **.

Someone gave me a Dell computer, and when it was about 5 years old, we got a virus. I called Dell, and had to ask to speak to another rep as I could not understand the one I had on the line. I was told that my warranty expired and I had to buy a new one for $240. The new rep remote accessed my computer and she thought she had taken care of the virus, however it came right back the next day. I called again, could hardly understand the person, however he told me that my computer is compromised and they have to wipe it out completely. And they will send me 2 disks to do this.

A few days later, I got the disks, loaded the first one which was a CD format, and my computer only had a CD drive. This disk wiped everything out completely. Then I was told to load the second disk, nothing, it was a DVD format. So I asked them to send me the correct disk in CD format, but nope, they don't make them anymore. I was talked into buying a new DVD drive, which I ordered at $59.99. About a week later, nothing came, and the money was put back in my account. I called, and as usual, the person I spoke to had no clue, so she ordered it again. Same result, it didn't come. I called yet again, "Oh those are out of stock," I was told, "I'll send you one that's cheaper ($39.99)."

Sure enough, this one came and guess what, it's a CD drive. So now they won't refund my money until they get the package back. No charge to me, they are going to send me a UPS label via email. "I have no email," I yelled, "you wiped out my computer!". I was beyond annoyed, they sent someone from UPS to pick it up, this took another week. We are over 3 weeks in at this point. So after I got the money back, about two weeks I called and ordered another DVD drive. This one finally came, I uploaded the DVD disk, spent another eternity on the phone just to have the rep give up. My computer's a lost cause.

I can't even yell at these people anymore, I am exhausted. "I want my warranty back", I said. "Nope, we can give you partial back, but not the whole thing", replied the rep. I had to go up the ladder again to a manager because I wanted the whole thing back as they had not only not fixed the problem, they wasted at least 20 hours of my time on the phone. Finally they agreed to refund the entire warranty. I took the refund and bought a brand new HP around 6 weeks ago. Today, I checked my account, the geniuses at Dell have taken $59.99 out of my account twice. Remember the first 2 drives I ordered? Well, apparently they were now in stock, and the rocket scientists decided to send them to me.

So back on the phone, went up the ladder, and they would not put the money back in my account until they receive the drives back. I asked to speak to this guy's boss, he doesn't take phone calls I was told. It's like stealing, I did not authorize this withdrawal and now they are holding my money hostage. What if the drives never show up, what if someone steals them off my porch, you don't have to sign for them. I hate Dell, I tell everyone my story, no one I know will ever purchase a computer from them. Furthermore, outsourcing may be cheaper, but at what cost to the customer. My phone calls were so long partly because I had to keep asking them to repeat themselves. I will spend another 2 hours on the phone tonight guaranteed trying to get my money back.

Dell customer service is cheating. I have a new computer from Dell and they gave a new Windows7 upgrade. After upgrade, the network didn't work and after lot of time wasted on phon, the support person told that I can use the next level support for which they are going to charge me extra. I do already have a 2 yr agreement with in-home service. Later I found that it's a known problem and the fix is also simple.

When I followed the instructions to set up my Dell V313W WIFI printer the light indicating I had a signal would not come on and I could not submit my service code number without being asked for the name of the original purchaser. I call the service number I found on the Dell web site and I was told I would have to pay $300 for a 3 year software warranty to have this fixed.

2 Dell laptops both have problems from the start. 1st laptop wouldn't shutdown. I've spent hours on the phone with tech support and they couldn't find the problem. Months went by and it only got worse. Finally after 8 months, I did the same routine they have me do and found out the hard drive was bad. At the same time, I was having problems with my first laptop I had to buy another one.

My second Dell laptop had different issues. This one would shutdown but had a knocking noise from the hard drive and would crash shortly after, when restarting it would crash. Tech support mention software problem. After being on the phone with support, he finally transferred me to another support line and they hung up on me during the transfer or maybe he just hung up, I don't know. But it doesn't end there. The 1st laptop stopped working after 2-3 months of the new hard drive. I get the blue screen and now it's useless. The 2nd Dell laptop knocks during an update of iTunes.

After hours spent with both laptops, I know now it's a waste of money and time with Dell! I own another Acer mini laptop that I bought at Wal-Mart for 300 USD! My Dell laptops are both over 1,100 USD! I wouldn't recommend buying a Dell laptop. We use desktops at work and they seem to work a lot better and from the complaints I've seen it's usually their laptops. Beware of buying Dell!

I bought a Dell laptop on 9-20-2009, with the knowledge that I would get a free upgrade from Windows Vista to Windows 7 when it became available. I never received it by mail, so I called, and can only get through to techs in India, No way possible to talk to anyone in the United States, and was repeatedly told the offer had expired! Why didn't Dell just mail the program to me when it became available? I was never told of an expiration date on it, just assumed I would receive it as promised by the salesman #19. No supervisor could be reached and they would not even give me a name for one of their supervisors.

I will sell this Dell laptop and purchase another, not a Dell product! I don't think it would break the bank of Dell for them to send my upgrade now, as I was promised, to keep a customer happy. It's very sad to know, of all the other complaints I have now read online, about Dell Co. and the tech support all being in another country, it is ridiculous. I am now stuck with Windows Vista, which got very poor grades when it first came out in the first place, unless I want to spend more money to purchase the upgrade Windows 7 program. It's one big monopoly anyway!

I contacted Dell to upgrade from Windows Vista to Windows 7. I was told this would take 2 hours. The call center was not in America. I was told by the representatives that some software would have to be removed and later put back on after the installation of Windows 7. My antivirus software was removed MacAfee. The problem started when I got error messages and I tried to call back the supervisor who told me to call 1 800 ext. 7269679 with case no. 814355802.

After 1 hour, I received two error messages. I tried to call the number back and use the ext. given. I was on hold 3 times for over 45 minutes. Call back the fourth time and I got a rep who said he would transfer me and I was on hold for another 30 minutes. This went on for over 4 hours. I spoke to 3 supervisors and at least 4 reps. The last rep tried to help me get my antivirus software installed but it did not work so his supervisor said he will send me a disc but prior to that, I had talked to the software department who said they could help only if I buy the service for them to help me. They do not help for free.

At this point, I am very angry. The rep did get the printer up but without any virus protection, I cannot go online. The rep said I will receive the disc within 5 business days. I logged off the computer and tried to restart it and it took 3 minutes to come up when it use to take 45 seconds. I also got a error message said I needed to download a program that was missing to continue. When I went to Microsoft to download the software, it said it exists on my computer already. I called back to tech support asked to speak to a rep in America. I was transferred to America but I have to pay $350.00 to speak to North America. No, I did not pay.

My computer is slow, not functioning properly and all I got from overseas is I'm sorry. I am unemployed and I send out 30-40 resumes a day and network to find a job. This computer was purchased in Oct. 2009. It was working fine until reps overseas took control of the computer and now I am without a computer and the ability to get the issue resolved unless I pay $340.00

Laptop won't connect to internet. I know I'm not literate when it comes to computers, but I refuse to pay Dell for North American services just because I can't understand the technician in Iran, who then gave me someone in the Philippines, who disconnected me. No wonder why the owner of the company is rolling in the dough.

I've been on the phone for an hour and a half & this time, I got disconnected. How many times do I have to repeat my service tag number. The third rep gave me a case #, then disconnected me. Now I call back & they want to charge me over a hundred dollars. Can I charge you for the incompetent so-called customer service you all pretend to provide?

My laptop is less than a month old. On March 23, 2010, I was hit with a virus that shut down access to my laptop. Upon calling Dell customer service, sales, technical support and talking to a supervisor, I was refused help of any type--telephone numbers to call for help, suggestions to handle my problem and refusal to return my less than one month old laptop. I was continually interrupted during my conversations with all departments telling me that I must, at that time, pay an extra $379 to receive any assistance at all. I find Dell has failed greatly here and furthermore, I would never recommend to anyone purchasing a Dell computer.

This is the fourth purchase I have made from Dell. I was treated rudely, not allowed to ask questions and was told that my laptop was lost and non-repairable. This seems to show that Dell has become too big a company to actually care about customer satisfaction. For anyone reading this, I beg you to consider the company you deal with when purchasing a computer or laptop. I received no information on who to contact so I called my Internet provider who steered me to Microsoft, and Microsoft had my laptop running and back in perfect condition within 10 minutes. They were pleasant, understanding and as shocked as I was at Dell's lack of concern. This is after spending an hour and a half of being passed from one department to another within Dell, and constantly being told to pay $379 or receive no help.

My Dell computer got a virus. I called Dell and got this Rajeen. He could not help me, the virus was just too bad. So I told Rajeen I was taking the computer to a local store to get it fixed . He became angry and yelled at me. I hung up. I called Dell and told them to take the fee off my credit card and my complaint about the rep. I got my computer fixed at a local store. Not end of story.

This Rajeen called and harassed me for days about I could have lost him his job. I ratted on him and so on and he had my credit card info and my address and phone number. I called the sheriff. They said next time he calls, tell him he will be charged with phone harassment. He called and I did. The phone calls stopped. End of story? No! I get my credit card statement. There is the charge for $247 more than I paid for my laptop. I have called Dell daily and am on hold or passed from person to person trying to get my money back. This is ridiculous. I want my money back. I would like to know that something was done to Rajeen or whatever his name was.

I contacted Dell tech support to repair a problem with a printer. I was told that I would have to spend $29 to get the support I needed. I paid the money then allowed the tech to "take control" of the computer. For the next two hours the tech checked a few settings and downloaded an updated driver. When he restarted the computer, it got hung up on the welcome page. We tried again and it hung up again.

I was then told that the problem was with the computer, and that I would have to pay $49 to get the support I needed to fix it. When I argued that there was no problem with the computer until the tech worked on it and that I didn't feel that I should have to pay for the support to correct a problem he caused, I was told that that is not the way it works. Instead I had the tech restore the settings on the computer to 5 days earlier when everything was fine. He told me that it could take up to an hour to restore the settings and that he would call me back when it was complete. Restoring took less and two minutes and the computer was totally back to normal.

This is a total scam by Dell. They messed up the computer so that I would have to pay additional to fix it. I have asked for my money back, and I am getting the run around. I was told that someone would contact me today to resolve my issues, but no one called during the specified time. Instead, I called and complained again and demanded my money back. Why would I pay $70 to troubleshoot a 3-year old printer when I can buy for less than that? This is Dell just trying to make more money through this scam.

Stay away from Dell. Buy Apple instead. Their tech support treats you respectfully and as if you are intelligent and capable. I paid $29 for no help whatsoever and wasted two hours on the phone with a tech who didn't know what he was doing (best case) or was deliberately messing up the computer so that I would have to pay more money to get it fixed.

I bought a Dell notebook, Inspiron 15 from Officeworks in Melbourne, Australia on 22 December 2009. In December, I went overseas and returned to Australia in February 2010. I had carried the notebook with me while traveling. On return, I found that the LCD screen of the notebook had been damaged. It had long cracks and one large spot about 4 square inches where nothing can be seen. On 25th February, I rang Dell Technical Support. I was told by the Technical Support that as I had not purchased extra warranty, this type of accidental damage was not covered under regular warranty. The technical person I talked to was Al and he said that Dell could provide me a new LCD screen for about 195 Australian dollars and since this was my first deal with Dell, they would offer me a waiver of the maintenance cost their technician replacing the damaged screen with the new one.

After I agreed to this arrangement, I was handed over to their sales section to talk to one Percy. Percy quoted me the price of $198 and confirmed what Al had said about maintenance cost. I was further told by Percy that the new LCD screen would arrive at my place in five days and then if I give their technical service team a call, the latter would organize a maintenance person to come the next day to replace the damaged screen with the new screen. Five days passed, no screen came nor did I get any communication from Dell why the screen did not arrive and when it would arrive. Getting impatient, I rang Dell on 8th March 2010 and talked to Carol. I was told then that it normally takes about 8 to 10 days although Al had told me I would receive it in 5 days. I was told by Carol that I would probably get it by next Wednesday, that is 10th March. I told her that if I did not receive it, then I would ring them again.

I got nothing by 10th March. Waiting a few days more, I rang them again on 16th March. This time, I talked to a Senior Technician named Kristian. I told him the full history of my experience with Dell so far. He spent some time understanding my problem. He went back and forth to other people. Sometimes, he told me to hang up saying that he would ring me back after some time. He did ring back. Finally, he came back and told me that they had no new parts but had some old parts which I could take and that they would waive the maintenance cost. It would be delivered the next day. If I wanted a new part, I would get it after it was manufactured. I told Kristian that at that stage, waiving the maintenance cost was not the question as I had been waived that when I first decided to order a new screen from DELL.

I could not accept the old parts at the same price and gave him the example of ordering a new car and when I went to take delivery of the expected new car, being told that no new cars were available but I could take an older model. He understood. I further told him that if they were going to give me old parts for the cost of new parts, I would like a refund. He went back to the sales team and told me that Percy, the sales person , who originally sold me the new part for 198 dollars would ring me back in 30 minutes and I could finalize everything with him. I waited. Percy never rang. After 1 hour had passed, I rang Percy. He repeated what Kristian had told me earlier.

I also told him what I told Kristian earlier that I wanted a refund immediately the same way Dell had deducted money from my credit instantly on 25th February when I agreed to place an order. Percy sent me an email about the refund mentioning 90 days as refund time and to confirm that I wanted the refund. I sent the confirmation immediately and also mentioned that I wanted refund immediately as we had discussed on the telephone. Till now, the 22nd of March I have not received my refund.

I purchased a laptop, Dell Inspiron 1525 laptop from Best Buy about a year and a half ago. Within the first month of purchase, my hard drive failed, and then it failed two more times after that, only months apart. Because Best Buy sells Dell products, I was under the assumption they were an authorized dealer. There was nothing telling me they weren't, so I purchased a warranty from Best Buy, besides having the 1 year manufacturer's warranty. I had it repaired through the Geek Squad at Best Buy 3 times, and when my heat sink went, my warranty with Geek Squad had expired. I then went directly to Dell, and explained my problems, that I've had since I purchased the laptop. Obviously it's defective but they failed to admit it, or stand behind their product. They promised me that they would check my laptop out completely, and thoroughly, and send it back as good as new.

I sent it back within my limited warranty dates, with a list of issues I was having, besides the heat sink. It was sent back to me about a day later, which I knew was way too fast, considering they promised to check it out thoroughly. It came back with missing screws, and a crack on the corner. None of the other problems were corrected, that I had asked them to fix either. By then, my warranty was expired and I was unemployed, so I couldn't afford a new plan. They told me before it expired that if I called again, I'd be charged $45 to even speak to them. I was afraid of that, so I let it go. That was in November. It's now March, and my heat sink that they supposedly fixed, is not working correctly again. I reported them to the Better Business Bureau, and as of yet, nothing has been resolved. I spoke with Dell, because they wanted to resolve it between us, but the customer service people were very rude. They also said that they do not recognize Best Buy's Geek Squad, and tried to blame them for my troubles.

They went as far as insulting Best Buy and their techs, saying they didn't know what they were doing. I found that unprofessional, considering Best Buy carries their product. I bet if they knew the kind of quality Dell products were, they'd think twice about selling them. The last ones to repair my laptop however, was Dell and all Best Buy did was replace a hard drive, 3 times I might add. They refused to stand behind their product, and try to put it off on other people.

They refuse to admit that they are at fault or that the laptop is defective. What laptop has 3 hard drive failures, and 2 heat sink failures? In a laptop that's 1 1/2 years old? It's ridiculous, and very unsatisfactory. They refused to replace the laptop, and claim they will take a look at it and fix it. Why should I trust them? They didn't follow through last time, and sent me my laptop back damaged. How many times can a broken thing be fixed, before you get a new one? I think 4 almost 5 times is enough. A lemon law is 3 times, and this is way beyond that now.

It is very frustrating to have a laptop that doesn't work, especially when I depend on it so much. Dell sells inferior products, and then when a customer needs their help, gives below average service. They don't stand behind their products, and insult a store that carries their product. They basically said that they discourage customers from using Best Buy's Geek Squad, because they have inferior techs, which I disagree with. All I want is for them to own up to the fact the product is defective, and have it replaced.

They just won't do it. I refuse to send it back, and have them repair it again, and have this continually happen. I researched it, and have found that there are many other Dell customers who've had similar issues with the Inspiron laptops. In fact, there are class action lawsuits against Dell, because of it. So it's not just me. I feel something needs to be done, to get Dell to realize this model of laptops they have are defective. If I am going to spend so much money on a product, I expect the manufacturer to stand behind it, and help when problems arise.

The only damage done is Dell giving me lots of stress. It's very frustrating to have a product that won't work properly, and is constantly failing. My laptop is the only way, I can keep in touch, with family who lives far away, and friends. I also use it for my job searches, and other work related things. Without it, it makes life harder for me. It's why I depend so much on it right now, and an actual working laptop would be great.

When I first contacted Dell about the defective brand-new laptop I had just received, it was the Dell chat support. My problem was a misaligned spring in the "J" key of the keyboard. The first tech (not listening to the problem) wanted me to give him remote access to fix this hardware problem. Without making it at all clear that he wanted me to go to a certain web site, he then proceeded to tell me which tabs to select. I went offline at that point.

Seeking a different tech, I went back to the Dell chat support. After giving a full paragraph explaining the problem, the tech (again not paying attention) asked me to explain the problem which I had already fully done. I went offline and came back on looking for a tech that would pay attention. The next tech advised me to pull the keyboard off, take a picture, and email it to him. Now I was wondering how Dell trains its technicians. Eventually I got someone who was paying attention and dispatched a new keyboard to me.

When the keyboard arrived there was a lot of confusion about how the keyboard would be replaced. Finally it was decided that Dell would dispatch a technician to replace it for me. When he came, he blew out the mother board and the battery while he put the battery back in (perhaps he was not grounded or he pinched a wire). He called Dell and they said they would send a new laptop in 2 to 4 weeks.

1.) This means that I will have to spend another two days (which I don't have) re-loading the programs that can be reloaded and calling the software manufacturers of programs that were downloaded, and re-purchasing those that will not give me new registration codes. It also means that I will have to miss several deadlines of projects that I need to complete because of the wait period while Dell puts me at the end of the assembly line queue. (But it does give me time to write emails like this one to Dell).

2.) This creates a lot of ill feelings that I now have toward Dell which mentions "customer service" in its emails and web page. If it had any sense of customer service, Dell would have a system in which cases like mine could be put at the front of the assembly line queue, a new laptop built immediately and next-day aired to me. If it had any sense of customer service, Dell might even try to eliminate some of the ill will they have created through this by offering some gesture of compensation for the trouble all of this has caused me.

For your information my son-in-law is a trainer for the Apple computer phone tech support. Apple now uses the example of how Dell has treated me in their training of technicians. They want their phone technicians to know what customer service is by showing Dell's very poor customer service to me. It all starts by actively listening to the client. This resulted to loss of work time--delay of up to 4 weeks. I have to repurchase downloaded programs and those whose registration number will not allow another transfer.

I recently ordered and received (not in a timely manner) a computer from Dell for an individual I occasionally help out who does all his work on the machine. As part of the order, I made sure to check whether or not the graphics cards supported DVI. They even had a "Help Me Choose" page that I looked at and could see that my chosen card, although integrated, did support DVI. I have snapshots of the website showing it and the actual URL to the page that shows it also. Anyways, I got the machine, and lo and behold, there was only VGA connections to be found.

I contacted Dell and was told that integrated cards don't support DVI. So I pointed Dell's website out to him that said it was supported. He agreed that Dell was in the wrong. All I wanted was for Dell to send me a free graphics card. Not a big deal for such a small company. At first, he basically told me there was nothing he could do for me and to take a hike. But after some persistence, he now wants to sell me a graphics card and they will pay half of the cost. I want to know why I have to pay for their admitted mistake? Sounds like false advertising to me. I can imagine the ad, come buy this graphics card with all these features including DVI support, and then sending you something that does not support what they just advertised. I think Dell doesn't care about their service quality any more or their small customers.

Dell Studio 15 Notebook purchased June 28, 2009 for $1,005.90. I was out of town for a week when it first arrived, but the following week I initiated setup and found a number of issues wrong with the computer. Dell identified the issues as being initial setup issues that would not happen again and if it did, they would take note in their system to process a refund. They informed me that they stand by their product. They informed me that after they intervened that time, I would not have the problem again.

In August 2009, I had additional issues which Dell deemed to be more software issues that were not covered by current warranty, and contrary to the previous call they would not honor the refund promised. I was then told I could purchase online software tech support ($182) to resolve the issue. When I did we solved the problem (so we thought) for another few months. Then there was a virus that McAfee did not stop. Dell Tech Support informed me that their McAfee anti-virus which was sold with the computer was not as good as Norton. So, under their guidance, I purchased Norton software with the technician on the line.

Issues arose periodically at varying levels literally every month thereafter. Issues took up my weekends after I just returned from a war zone for 15 months and am working for the Dept. of State and taking Army class for my new rank while getting reacquainted with my family. In the most recent issue which started in mid-February 2010, a blue screen with a random error and physical memory dump followed by a shutdown of the system. I called in to use the third of my five tech support issues purchased after the purchase of my computer to resolve this latest problem. After doing a full system diagnostic, I was told that I then needed to purchase an additional memory card ($68.24) for RAM in order to speed up my computer. That this would help with my computer processing so slow. I was also then told I needed to purchase an optimizer from Norton.

Now after 9 months and purchasing countless additional items beyond the simple purchase of the computer, Dell finally informed me that I needed to have the motherboard, hard drive, and both memory cards replaced. They sent a technician by house from Worldwide. Ryan (Worldwide employee) informed me that the motherboard was not viable after spending 3 hours on the computer. A new motherboard and other parts would have be ordered and replaced.

When the next Worldwide Technician (contracted by Dell) came by the house on March 12, 2010 to finish what Ryan initiated leaving me without a computer for 3 days, he repeated what Ryan said about the computer having many issues and the second motherboard, of course, would not work. I was then put on the phone with tech support at Dell that tried to tell me they would get me a replacement but that it would take 14 business days. In my work with the government and school, a time-frame greater than 2.5 weeks where weekends are time, I have to prepare briefings for my class address overseas programs for the State Dept. is not acceptable.

I informed him that he needed to make an exception to the 21-day internal Dell policy to provide me a refund so I could go out that day to purchase a new computer from a local retailer. On 12th March 2010, I spoke with several managers and numerous representatives. Despite being told I would get a call back by an escalation team in 24-48 hours, I simply could not wait that long for a resolve. I continued to call back to be batted back and forth between customer service and tech support getting little to know how to help to expedite the issue.

Finally I was informed by tech support that they would grant my refund and conference me with customer service (refund) department to execute. However, I was disconnected in two conference calls. On the third call, I spoke with Siddhesh (supervisor) where I was told I was never promised a refund. Dell has taken up a much of my time after having just returned from Iraq and owes me $1,256.14. If they had any sense whatsoever, they would find some way to reimburse me for time I should have had with family.

I have spent over 6 hours trying to get my crashed computer resolved. I am constantly told that I am being transferred to tech support, but instead get routed to a different operator. I have had problems with my laptop since the day I bought it, but every time I am called they tell me that they need to have a supervisor call me back. I have never gotten a call back though.

Although I spent 4 and half hours on the phone with Dell on Wednesday, today (Friday) they have no record of my call or the fact that I was told that I would get a refurbished machine to replace the one that I bought brand new. This is despite the fact that I bought the upgraded warranty and renewed it when it ran out. I have rarely been so frustrated in my life. My computer will not turn on. I have no access to my tax records, online banking or work schedule. This has literally ruined my current life as I have to sit at my office and wait all day in case I have a client that I had scheduled who I have no way of knowing when. I can not schedule any other clients because I don't know if I would be double booking. Dell told me on Wednesday that it would take at least a month to get me a replacement computer.

We bought a Dell laptop computer six months ago and have had three viruses attack ever since. When this first happened, they told us it was because we did not have Norton. So we spent $100 to buy the Norton software from them. However, three months later, we got another virus that attacked our desktop. All our desktop icons, including the internet access, were gone. They told us this time, we had to pay $280 to sign up for a year of tech support. I don't want to give them not one more penny. We bought a new computer so that we can use it, not to have it in the shop every month. No one at Dell helps. Everyone we speak to is talking to us from India and the only solution they offer has to do with paying more money. I feel taken advantage of and am extremely disappointing with Dell.

I received Dell laptop as Christmas gift from husband, paid in full at the time it was ordered on December 12, 2009. Upon initial use and setting up for personal use, problems arose with the system dumps. We ran diagnostic tests and contacted Dell through their chat technical support with the error code that explained the problem. They had me re-perform a test to confirm the problem, which was exactly what I initially told them the error code defined the motherboard and memory board as both bad/defective. Dell Technical Support then led me through their process of getting these defective parts replaced. This process includes waiting X amount of business days for replacement parts to be shipped to the outsourced Dell trained technician and then wait for the Dell trained technician to call to set up appointment to come to my home to replace the parts on my laptop.

This took a week and a couple of hours at my house. The Dell trained technician replaced 3 major hardware components; motherboard, memory board and internal hard drive. Not knowing the 3rd component was being replaced, I was unable to backup or clear it of personal information before the technician removed it and took with him. I felt very vulnerable that there could be information left there that should not have left my home, i.e. passwords and family pictures. I was assured by the technician it would be cleared. This did not give me a sense of security at all not knowing who would be attending this or what the process was that cleared my personal information.

The pictures, fortunately, I had placed on a disc prior to putting on this laptop. The following day I started to get error messages again. When Dell Support contacted me to confirm repairs completed, I told him what was happening. Again, I had to wait a period of time and then contacted Dell's Unresolved Issues to get them to address this error message I was receiving. Finally, after more hours of chatting and phone calls, I was informed that the internal hard drive was bad/defective and I would not be able to make backups. This is the new hard drive, a major component, which was installed by the Dell trained technician at my home in early January 2010.

Dell Support suggested they send me the new hard drive to install. I refused for fear I would somehow breach my warranty even though Dell Support tried to convince me it would not. At this point, we are now in early February 2010, I had to suggest to Dell Support to just replace this lemon of a laptop instead of the parts again. Meanwhile, my the time clock on my subscription for software and the warranty is running into two months, Dell had our full payment for the laptop and I did not have a properly working laptop. I suggested the replacement so Dell and I could start out with a new start in our customer relationship.

With that, I requested a new warranty and new subscriptions with the new laptop because of the time that was used up on a defective product. Dell Support refused this request though they agreed to send a new laptop which would take 6 weeks or more to receive. At this point I put a hold on everything to think about what I should do. This just didn't make sense to me being the product I had was defective though Dell had payment in full since December 12, 2009.

In late February 2010, Dell Support contacted me by leaving a message on my telephone to inform me they were sending me a replacement laptop with a "however" the color I ordered (black) "was not available" so they would send me another color (blue). They assured me this would be as good or better than the laptop I had. Mind you, the one I had was defective. In late February 2010, I received the replacement laptop. I was a bit upset that it was not the color ordered and that the finish was a bit scratched. However, I decided to get past that. Dell Replacement sent the appropriate information to send the defective laptop back. However, before doing so, I thought it would be in my best interest to be sure the replacement worked first.

Which meant I had to go through setting up everything, transfer files, pictures, set up protection, etc. In addition to take time to set up the replacement laptop, I knew I had to remove my personal information from the defective laptop as well before returning it. Again, more time spent on my part to go through this to delete all my files, passwords, etc. And to add insult to injury, the replacement laptop did not come with all the CDs to have for backup or re-installation for problems that may occur later. I contacted Dell Unresolved Issues requesting the missing CDs.

We are now into March 2010 and I am getting telephone messages from Dell Replacement to return the defective laptop along with Dell Technical Support to confirm resolution of the issue. At this point, I needed to address a problem that isn't easy. Upon asking, I found that I was dealing with Dell Technical Support located in India. The telephone messages were hard to understand and contact information was not given clear enough to respond in a timely fashion. I had to email the Dell Unresolved Issue to address this because a couple of telephone messages gave an email address to which I was to respond. I had to listen to two particular messages at least six times to try and compile the email address so I could respond.

Emailing proved more effective, but it was not easy. I responded to by email to Dell Technical Support with the email address that I compiled from the telephone messages. I sent four email messages which went unanswered. I thought perhaps I had the wrong email address after all. A week later, I receive a telephone message from Dell Technical Support saying they would call me "tomorrow" at 8 am. That call never came. I, also, received an email from Dell Technical Support in answer to my four other emails, requesting an identification number. This number was part of one of the telephone messages, I guess, that was not understandable.

However, when I replied, in my now building aggravation, I shared how disappointed I was in the Dell Support process and I did not get the phone call they said they would provide. This was not the first time this happened either. I requested compensation for all this process they put me through and yet to have obtained what was originally ordered and paid for in full. This support process appears to send the customer in a loop of support people who keep telling you they will bring resolution to the issue with "my" satisfaction. I grew weary of hearing that as well being March 8, 2010, and the issue which bloomed to many issues has yet to be resolved to my satisfaction.

Dell Tech Support now says they will send a "full refund" and requests I return "the laptop." I am not sure if they are requesting the defective laptop or the replacement laptop, or both. Dell Technical Support has emailed me to say they never got a reply to their information request when, indeed, I had emailed them at least four times in a week. I am upset that Dell is taking so long to get this order right and even in that they made the choice in which laptop color to send without asking me to choose another color. Further, I even questioned if the replacement was a refurbished product because of the scratches on the finish on the top which the original (defective) laptop arrived without any marring whatsoever.

This is all in a stand still at this point. I have requested an official apology from the founder, and other Dell leadership, so they can be aware of this issue and the ineffective process in place to support their product and create healthy customer relationships. I am seeking legal advice as to a settlement because of the money Dell held for almost three months and failed to provide the product originally ordered. I hold Dell laptops in the same condition as they were received. The defective laptop is already boxed up in the original packing and box ready to be shipped.

The other I have to take the time to remove all my files, passwords, etc., once again. I tried to reach a customer service area by searching the website to no avail. It all brings you back to the Dell Technical Support email or chat and I believe a telephone number for them. However, I after almost three months in dealing with this department, I do not think I will get anywhere by calling them. Forgive me if this explanation is not in good format. I am so upset at this point that even my eyesight is blurred and I can't think in full sentences.

Dell has had our payment in full since the laptop was ordered in December 12, 2009. The date of this entry is March 8, 2010. Dell changed the color of the product requested without agreement from the customer. I have wasted hours to setup my laptop and transfer files only to spend more time removing that information because of a defective product. I have sat up waiting for phone calls from Dell that never came. I have lost time chatting with the support people to resolve the issues of a defective product and missing backup CDs. I am at the mercy of a process unknown to me to remove personal information from a product returned to the company.

I have lost time sitting in making myself available for the Dell trained technician to come to my home to repair the still defective laptop. I am supposed to arrange package pickup for the return of the product(s). Per Dell Technical Support, it will take 48 (more) hours to report a status of the "full refund" after I arrange for pickup of the product(s). And I will be without a working computer in the interim of receiving our money back to purchase another laptop. I am very frustrated, my blood pressure has gone up, there are bad feelings between my husband and I over this matter. Next, I may need to spend more money to obtain legal representation to be sure any settlement with Dell will not leave me in a loss for whatever else Dell can think to hold money back from our original purchase price.

I do not trust Dell at this point to meet anything satisfaction towards me as a consumer or customer. It would seem appropriate for Dell to compensate me for the time frame involved on my part alone and still not having the product purchase. I cannot enjoy the product I now have in my possession because Dell is requesting it to be returned even though Dell has "enjoyed" and gained by the payment in full in advance. Dell holds the money I need to purchase a laptop. Therefore, I am not able to have or enjoy a laptop while Dell holds our money. The money came from an interest-bearing account and, though it may not seem to be a grand amount of interest, it was a loss of interest bottom line.

Though, legally, I may not have a leg to stand on, it is my hope that Dell leadership/management becomes aware of this burdensome, wearying resolution process, and consumers become aware and informed before purchasing a product of what the process is to resolve issues of a bad product received when the business holds all the cards. I feel very vulnerable to the practices of a large corporation like Dell.

I bought a Dell Inspiron 1545 on August 23, 2009. In October, it would not turn on. After hours on the phone, he reset it, worked 2 mos then the exact same thing happened again in January. Again, it wouldn't turn on. Every now and then, it would restart after I went in again and reset it with the information from the previous call. Now 2 months later, again, the same thing, it wouldn't turn on.

I sent it to Dell. I got a call; they would not honor warranty because it had water in it. It has not been near water plus this has been going on for the 6 months I have had it. They say I have to purchase a new mother board for $468. I asked to speak to a supervisor and told him the story and wanted a second opinion and that the computer cost me $498. I bought it from Walmart and a 2 year $100 warranty which will not go out for 5 months but even they won't cover the warranty since Dell won't.

This is one big excuse. This has been a problem since the beginning and now they claim there is water in it? How do I know it hadn't been exposed at Walmart? This is hog wash; they don't want to own up .Today, 7 months later, they have the Inspirons 1545 for sale 3/8 for $399 but expect me to pay $468 for a mother board. Obviously, these are so cheap they want to get rid of them. This is most probably because they know they are defective. I plan to contact the BBB and the OIG and Mike Dell himself. I say, three strikes, you're out. I should have gotten a new computer. We should all get together and file a class action suit. I have no computer with 2 online classes.

I called Dell because a certain part of my Windows Media Player had not been working since I received the laptop. Dell transferred me to 5 or 6 different departments, then advised me that it's a software issue and because I didn't get a software warranty (on my 2 month old laptop), I would have to purchase a warranty before they could help me. I advised them that this problem existed since I received the laptop but I had not had time to sit down and figure it out. I could barely understand the rep and I asked to be transferred to someone on the US.

They transferred me to a rep in the US who advised me that speaking to a rep in the US is a "Premium Service" and that I would have to pay $339.00 if I wanted this service, which would include 4 hardware and 4 software services. Are you kidding me? I asked her, "isn't Dell an American company?". I mean, I have nothing against people from outside the United States. My family is from overseas, but I could barely understand their reps. Never ever buy a Dell. I will shout it from the mountain top. This is one amongst many other problems.

I will never again purchase a computer from Dell. You cannot get resolution. I have tried repeatedly to contact technical support online, enter all the required fields, pressed submit, and it goes nowhere. My complaint is that I've installed Skype, I can hear the other person, but they can't hear me. So I went to Skype.com, and made all the setting changes they asked for. Still, it didn't work. Now, I'm wondering if there is even a microphone on this computer? It's a Dell Latitude D610.

I purchased a Dell Studio XPS 1640 in December of 2009 which was delivered on January 10th 2010. From the get go, the computer experience freezes up and warnings on the ATI display driver has stopped responding and after a few seconds another message would pop up stating that the display driver was now working. This was the beginning of a saga that I will never forget. After 12 hours of being passed around their tech support department, customer service department and being disconnected Dell decided to replace the unit with a new one.

The new one arrived on February 22nd 2010 and fours hours after it was turned on it began displaying the same problems that the first one did. I spent hours on the phone with Dell tech support and they uninstalled the display driver and reinstalled it and that seemed to cure it but, alas, it started in again on the 2nd of March. I spent several hours being passed around the tech support network like a child in a crap filled diaper after I asked them to do a unit exchange with a different driver namely the ATI 4670 which is in their newest XPS 1640. I was told, "No, we can only replace the computer with the same equipment." The driver in my just delivered computer is an ATI 3670 which was also the one in the first computer.

I am flabbergasted that Dell doesn't put customer satisfaction ahead of peddling their crap and pretending there is no problem. I've done the research and there are many problems with the 1640 and people are being blown off just like I am. I never once talked to a Dell supervisor that was in America in spite of asking many times to speak to one. I was constantly transferred to different departments having to repeat the same story and nothing being resolved. I spent five hours with them on my cell phone burning my minutes to the tune of 45 cents a minute because I've exceeded my plan minutes, thanks to them. I have had it with these people and their games.

On February 28, 2010, I contacted Dell Chat because my user profile failed to load. I informed them of the problem and told them I am a print designer and wanted to save all my files. Well Vivek deleted my user profile causing me to lose all my documents.

After realizing what he had done, he told me to call Dell Solution Station which charges an astronomical fee of $239 to supposedly fix my issue. Well at this point I was concerned with retrieving my documents so I agreed with the service. I spent 48 hours over the course of 5 days used up nearly 1000 minutes on my cell phone for Solution Station to correct the problem, needless to say they could not. I called Customer Service because at this point I am concerned with the software programs that I have installed being put back on my computer if it is restored. I had $1400 Adobe Design Standard CS4, $179 Premiere and Photoshop 7, $650 SPSS, $500 MS Office 2007.

I am an assessment person by day and print designer by night. Now Dell tells me they are not able to send me a new computer fully loaded with the software that I have purchased. I don't have any more licenses for this software and believe that Dell should pay for it since its technician screwed up. I am disappointed and upset that in this tight economy, Dell, a multibillion dollar corporation, has no customer support to assist those who its supposedly highly skilled techs mess over.

I bought a Dell Inspiron that lasted about 1 month. Dell sent over a technician that was unable to fix it. I was told Dell would send me a replacement computer within 15 days. On day 15 I called India, I mean Dell again. I was told that it would take another couple of weeks. When asked about a tracking number, they couldn't give me one, nor could they give me an address to complain to. Dell's customer service is the worst I've ever dealt with, maybe due to the fact they let some obscure company in India handle all of their problems. Needless to say, I'll never buy a Dell again if nothing more than their poor customer service.

I purchased a Dell Studio 15 laptop in August of 2009. Two months after I got it, the laptop shut down and nothing would work. After several hours on the phone, they determined that the motherboard needed replaced. That was done and it worked fine for another four months until the same thing happened again. I purchased next day in home service with my computer for one year when I bought it and it has been one week now and nobody has shown up to replace the third motherboard in this computer.

They said there is a delay in shipping the parts, etc. etc. I have asked for another computer since this one is worthless and all I keep hearing is I am sorry. The laptop is poor quality ($1000 worth of poor quality) and the service is totally non-existent. They will not honor this warranty or the service I thought I was getting when I purchased this computer.

I bought an Inspiron 1545 in May 2009. The Norton they installed stopped working. I was online with Norton for 2 days, who said it was a Microsoft problem, online with Microsoft, they said it was a Dell problem, online with Dell for 4 days, they said it wasn't a hardware problem, and for a fee I could call Dell Support Center, even though I am still under warranty. Dell also said it was my wireless provider problem, and I spent another 5 hours of my life on line with them. Since it won't work on line through the phone cable, I called the Dell tech support again. Dell technicians hang up on you, disconnect you, lie and further mess up your system. I was told to reformat my hard drive even though I have hardly used it. Now, it is worse, it won't get online. They must go to class on how to avoid answering questions and fixing your problem. Don't buy one, don't buy one, don't buy one. You will not get the assistance you ever need. It's the biggest waste of my money and time. They should be thrashed by the Better Business Bureau.

I talked with a tech supposedly and then transferred to another tech then after three times, the guy told me after on the phone over two hours that he would have to send me to another person. After being exasperated from being passed around for hours, I agreed and he said hold on and within three minutes I was disconnected. I phoned back to issue a complaint and they would not give me any number to contact someone but wanted me to talk to another tech. What gives with you, guys? I think you believe that we will finally give up, which I did, and we will go away, but I am not going away until I get this issue fixed that has cost me more than a thousand dollars missing my online classes and trades. I have had trouble with my computer dropping me online since I got it.

On 10/8/09, I had to call Dell because my computer would not print from the internet explorer. I was on the phone with the tech for three hours trying to resolve the problem and after the three hours, he said he would have to install another browser (Firefox). This cost me $129. At that time, the tech convinced me to purchase a one year Dell on call assistance plan for the sum of $110. The next day, 10/9/09, I called to cancel the plan and they said not a problem. The credit of $110 was not credited to my account.

On 1/24/10, I spoke to Sherwin and that person told me that the credit would be applied to my account. She spoke to John, supervisor, to confirm this. I was also on the phone about two hours just to get this done. Still nothing. On 2/14/10, I sent an e-mail to them explaining the situation and how frustrated I am just trying to get a person. When I finally get a person, I get transferred about 3-4 times and still no one seems to be able to help me. On 2/15/10, I get an e-mail telling me that I should contact them by phone. I respond by telling them that I don't feel like spending time and never being able to get someone to help me.

On 2/16/10, they send me another e-mail and I respond with an e-mail and give them my name and phone number and ask that they call me. They sent me an e-mail telling me that they are not allowed to make phone calls (however, when we got disconnected they were able to call me). On 2/20/10, I broke down and called but no one was available to take my call because that particular section was closed for the weekend. On 2/23/10, I submitted a survey, which they sent me. Can you believe it? I told them on the survey that I was totally dissatisfied with them and would never purchase anything from Dell again (actually, a friend bought me the computer/printer).

I bought a new laptop from them. The motherboard went out within the first year (11 months). They replaced it with anther defective motherboard. This second motherboard went out one month later, a few days after the original warranty ran out. They put another defective motherboard in it. I called several times and was told a manager would look at my account and fix it. I have gotten the runaround on this for a year now and I am just over it and just want a non-defective motherboard put in my laptop so it will work again.

I have bought a Dell desktop, a mini notebook, and a regular notebook all through Dell. I have had nothing but problems with all the three. And when I call in for tech support, they won't help me unless I want to pay when my computer is still in warranty. I will never buy another Dell and my advice to others: don't buy a Dell.

I have had a heck of a time trying to fix my video problem with my Dell XPS 700. The customer service rep made me pay just to have him look at the computer over the internet. He claimed my operating system was corrupted and wanted me to buy Vista. I told him I am happy with XP pro and he hung up on me. I called back asked to talk to a supervisor having paid money and an open ticket; I was hung up on again. I eventually took out one graphics card; it is a slim unit so I have two graphics cards. The one does not work but I can run with just the other one. This might not seem to be a big deal to some but I bought this as a gaming computer and was told that I could easily upgrade this computer. I cannot find a compatible motherboard and was lucky enough to order a new graphics card from an online company. I will never buy another Dell computer being that they lied to me and stole $60 from me for doing nothing.

Not sure who to turn to. I purchased a Dell Precision M90 computer for my business. Before the warranty ran out I had 3 graphic cards replaced for what reason no one could tell me from Dell. I do a lot of work in China. I used their support staff and they did not know why, but they did comment it might be because the computer gets too hot. So after my third graphics card problem, Dell China service department said I had to pay for it because it's out of warranty. But I said that you Dell are the ones that worked on the computer. I was not happy because I was forced then to buy a new computer that would support my workstation's day to day operations.

So I purchased a Dell Precision M4400. After returning home for a brief stay I had the M90 computer looked at and was told that the people who worked on it (Dell) did not re-install it correctly and that there were parts missing. So after buying another computer because I needed one quickly, I now can get my old one working with no issue.

Thank you Dell for you great international customer service. And you want me to buy more computers from you. I tried several times to discuss this issue with someone who could help but no one had no idea and said they could not help me. China and India support staff—that's where my phone call went. I had no idea what to do and was disconnected several times with no answers. I had to buy new computer ($2,0000.00 USD approximately). Fixed old computer in US ($250.00 USD). Still no help from Dell.

I contacted Dell on or around 01/14 because I was getting a "loading PBR for descriptor 2" error on my computer when I started it up. My computer was no longer under warranty so the technician said they could resolve the problem for a one-time fee of $49. I agreed to accept the service when the technician assured me they would be able to resolve that problem over the phone. The technician took down my credit card information and transferred me to the support technician.

My call was dropped the first time and I had to start the process all over and then had another long wait time and since it was getting late I waited until the next day to try to call back again. I called my credit card company and the charges had already been applied to my account. I called Dell again the next day and after a 20 minute or more hold time, the support technician stated that my hard drive had crashed and I would have to either purchase a new hard drive or purchase a new computer. I declined both offers.

The next day, I took my computer to a local computer repair shop and learned that my hard drive hadn't "crashed" as Dell had indicated. All they had to do was reload Windows XP. I have since tried to get Dell to remove the charges but my phone calls to them keep getting dropped. I have long times "on-hold" etc., and at this point I am attempting to dispute the charges through my credit card company.

Also, Dell had charged my credit card on that first day before I even had a chance to speak to the support technician. I actually didn't get in contact with the support technician until the next day because of the long hold times and dropped call issues. I honestly will go out of my way not to purchase anything made by Dell in the future, regardless of how good they think they are and/or what other people think. I think at some point, a class action law suit of some sort will be filed against this company and with good reason. I think this problem is costing me more than it should. I do think that Dell should have removed the charges without giving me all this hassle. I think they should have accepted the fact that the support technician misdiagnosed the problem and the $49 charge should have been removed from my credit card.

I began to experience problems with my Dell laptop in the summer of 2009. After spending 2.5 hours on the phone with Raja in India (I had asked to speak to someone in the U.S.), I was transferred to a woman in Canada, only to be told she had to transfer me to another department because she couldn't do the tech support and was transferred back to Raja in India. The information kept coming up under my mother's name/address/phone, since she bought it for me as a gift, even though I had made 3 previous requests to switch the name/address/phone to mine. My computer crashed within 2 months--completely dead, just shut down one day.

I called Dell and was told it was the mother board; I had to purchase another one or pay several hundred dollars to have the mother board fixed. I ordered a new Dell Inspiron 1545. When they asked the shipping info, they still had all information under my mother's name. I gave them my info and requested it be corrected, again.

The new computer arrived to my mother's house in NJ (I live in FL). Time was a huge factor, so I had my mother FedEx it to me (untouched in the box) which cost us $57.00. There was a crimp in the power cord, which later cut open and sent sparks out; I replaced it with another cord.

Recently, the Ethernet port in the laptop came loose and will now not work. I called Dell and was told it was the mother board, so I would have to send it back. I was not able to do without a laptop yet, but I do plan to send it back soon. On February 5, 2010, my Dell All-In-One printer/scanner stopped printing and scanning suddenly.

On February 6, 2010, I again called Dell and was told the printer was old and I needed a new one. I was on the phone with them most of the afternoon, ordering a new Dell v515 All-in-One Wireless printer and new ink cartridges, since Dell told me the printer only comes with sample ink cartridges which don't last long.

They said they would send it to the address on file... my mother's. For the 8th time, I requested the information be switched to my name and address. I had to run to an appointment, and the Dell representative said he would email me the confirmation number and information. He never did, even after confirming my email address.

This evening, February 19, 2010, my mother received a phone call with an electronic message from Dell saying my order was being processed. I contacted Dell and was told by the electronic voice that I should receive my printer and cartridges by February 12, 2010. It is now February 19, 2010. I just called Dell, which confirmed they have the order under my mother's name and address and would be sending my order out soon. I cancelled the order for the printer and cartridges; I never want to deal with Dell again.

I called because the Inspiron 1440 laptop that we purchased for our son in Christmas 2 months ago, started showing the message that the WLAN card Network Controller had stopped working.

I called Dell Support and was asked a few questions verifying the account. Then I was transferred to another (Iyogi) tech support number. That call was disconnected. Their tech support people only work off cell phones. Not very reliable when you consider Dell's tech support no longer exists on the North American Continent. When I called the tech line directly and explained who I was, he began by asking me about the warranty and how much I paid for it. I really thought this was out of line. Next he started explaining they were not Dell, which made his statement even more inappropriate in context.

The end of it all, I spent 30 minutes trying to get Dell to address a problem with their product and I don't think I ever really spoke to anyone willing to admit they were connected with Dell. Contacting Dell support is an exercise in futility!

Somewhere around 18 months ago, I purchased a Dell XPS 1 desktop computer. It is a sleek-looking unit and was a perfect fit for the area in which I would use it in my home. About 6 months into using the system, the hard-drive crashed and I lost files and irreplaceable photos (Yeah, I know, back-up your data. I do now). After going the normal extremely time consuming and frustrating process of walking through the problem with someone who speaks marginal English, Dell agreed to send someone to replace the drive. That happened in a timely manner. Almost immediately, I started having problems with the optical drive (would not eject using any method).

Long story short, it took three visits and three new drives before this issue was resolved. The unit worked good until this past December when it would not go online. After the usual phone call debacle, it was determined to be a bad motherboard (ethernet issue). Technician came and replaced the unit and it worked okay for about 2 weeks, and the same thing happened again, another motherboard replacement ensued.

Worked okay for a couple of weeks then we got the dreaded blue screen. The first time it happened, the system was able to recover itself, but it happened again a week later and the system died. We went through the requisite phone call drills and finally got a supervisor to say that they were sending me another system. Never could get a commitment on whether or not it is a "new" system or a refurbished one. This occurred last weekend (today is Thursday), and I have not heard anything from them. I really wish this was the end of the story, but alas, it is not. A month ago, based on the history of unreliability with my XPS 1, I decided to buy a laptop.

After some research, I, for some unexplainable reason, decided to buy a Dell Studio 17. I also decided to go with a Mercedes and got everything in it upgraded to the best they offer. Since I work for a living and spend much of my work day on the computer, I didn't get to play around with my new system much the first week upon arrival. I must pause at this point and say that everything I ordered (separate monitor, speakers, docking station and bag all arrived on time). This past Sunday (remember I was just on the phone with Dell on Saturday with the XPS 1 issues), I began loading some personal software on my new system and I was loving the response times, touch screen, etc.

All of a sudden, I realized I can't control the cursor. I pull it back to an application and after a few seconds it takes off on it's own to the top right of the screen. That's right again, back on the phone with the boys in India. Long story short again, they were supposed to mail me another Studio 17. Don't know when and have not heard from them since the order was placed. After all this, you can imagine my blood pressure was pretty high, so I made the mistake of trying to express my concerns about product reliability to Customer Care (found out it is really Customer We Don't really Care and Really Don't Care What You Think About It). After and hour on the phone getting passed all around, I talked to a very unresponsive supervisor who basically said that they have done all they can do. What has happened to us? To have people assume we will stand still for this type treatment?