Dell Tech Support

My laptop speakers suddenly stopped. I tested my laptop in diagnostics; the harddrive and the notebook panel are the problem. Please send me information about these problems.

I bought Dell Inspiron in October 2010. And within two months LCD was replaced because of dead pixel problem. Then there was heating problem within two months and system was getting shut down because of overheating. So after contacting technical support team they said we are going to replace motherboard, hard disk, heat sink and exhaust fan. But I was not ready for that. So after many conversations between me and technical support team, they said okay we will go for whole unit replacement. I received my new laptop in February 2011.

In September 2011(if I am not wrong), again I logged a case regarding dead pixel problem and I was told since there is only one dead pixel, we can't go for replacement if it will increase. By 6-7 pixels, then we will replace your LCD. So when I noticed there are 7 dead pixels on my LCD, then again I contacted technical support team. They told me send pictures of dead pixel. I sent them pictures but they told like we are not able to find 6-7 dead pixels in the pictures. I asked them to send technician to my place so that he can verify but they didn't agree and suggested me to visit service center. In December 2011 I visited service center in Bangalore and this time they replaced my LCD.

But the problem was not solved as I noticed (after 2-3 days) that the new LCD already has dead pixel. So again I logged a case regarding dead pixel along with heating problem. This time again LCD, heat sink, exhaust fan and keyboard were replaced. And this time also I noticed that the new LCD already has dead pixel. I informed the same to the guys who called me from Dell for the feedback and I clearly mentioned to log a case regarding this, but this time I am not going for part replacement first; I will wait and check whether dead pixel will remain one or it will increase; if it will increase I would like to go for refund instead of part replacement.

After 2-3 days I noticed dead pixels has increased to 4 and this was not accepted by me. I made a call to the technical support team again and instead of part replacement or whole unit replacement I asked for refund of my money. What I can see from my side is the problem remains same even after parts replacement and whole unit replacement. So there is no point of asking for any part replacement or whole unit replacement. Since within 3-4 days if dead pixels are increasing from 1 to 4 (after I got new LCD), so there is no point of asking for any more part replacement. And also the worst part is like within one month this would be the 3rd time for the same problem if I go for the part replacement and that is really not acceptable at all in any case. What I can see from Dell's side is they are not able to solve the problems even after I went for both the parts replacement and the whole unit replacement as the problem remains the same. So there is no point of asking for any more parts replacement or whole unit replacement.

That made me to select an option of asking for refund. So I called technical team to raise a request for refund. And after so many arguments and talking to senior person, the request was raised with case number ** and was sent to the escalation team. I got a call from Priyadharshini **, senior support resolver of Dell's Consumer Small and Medium Business, and I don't know what her problem is. She is not ready to accept facts that I have faced till now. Only answered that she has is sorry because at this stage neither refund or whole unit (system) replacement is possible, please go for warranty extension (as next month on February 4, 2012 my laptop's warranty is going to end). And she sent me a mail with three options:

"As discussed we will have the system repaired as per Dell's warranty terms and conditions. Below mentioned are the options to have the system repaired.

Dell to depute an engineer with the relevant replacement parts to have the issue resolved.

You can leave the system at a Dell service center and have the issue resolved.

Dell can have the system collected from your residence to Dell's Bangalore office and have the issue resolved and send the system back to you.

Kindly advice the best option for you so that we can have the issue fixed at the earliest. We regret to inform you that we will not be able to provide you a system replacement."

I don't know if the technical team can understand my problem--what's the problem with her? But still something more has to come. I got a message while starting my laptop:

"The AC adapter type cannot be determined. This will prevent optimal system performance. Strike F3 key (before F1 or F2 key) if you don't want to see power warning messages again. Strike the F1 key to continue, F2 to run the setup utility."

I made a call to technical team that time only and they told me, "Sir, we will replace motherboard, battery and DC port." So totally motherboard, battery, DC port and LCD have to be replaced that I have put on hold as I had requested for refund. I requested technical team to arrange call with escalation team. This time also Priyadharshini called me and she had the same answer. My laptop's warranty is going to end on February 4, 2012 and I have no clue what to do. I did a mistake by buying a Dell laptop. I don't know what kind of product they are selling, which gives tons of problems within the one-year warranty period.

I think I should get a full refund of my money back from Dell but they are not at all cooperative. I can compare Dell's customer care and tech support only with a road side dealer. And believe me, the quality is no better than what you get in 'Chor Bazaar'! Can anyone please guide me what steps to take next? I know consumer court is an option, but I am trying to first resolve the case outside the court. There are more to write about tech team and escalation team but I stuck to my problems.

I purchased a 30GB back-up from Dell before my hard drive was replaced. I backed up my files and by Dell's on system they show I backed up 7.48GB. However, they have lost the data and cannot restore it to me. I have been dealing with them for a couple months and keep getting the excuse. I am forwarding this to my supervisor and we are contacting the vendor, over and over again. Today I informed them I was tired of dealing with this problem and wanted my money returned and compensation for my lost data. Same excuse again. Forwarding to supervisor and contacting vendor.

Before deploying in fall 2010, I purchased the Dell N5010 laptop, mainly for watching movies while overseas and online courses. When it arrived, it was partially detached in the back and the battery rattled as it didn't fit properly in the laptop, so had it replaced. Then the sound went out right before I deployed so had a technician fix it. Then it went out a 2nd time. By the time I got to Afghanistan, the optics drive went out and was deemed by Dell as defective. Instead of trying to resolve the issue, they always tried to recruit me for extra warranties. They said I needed to come back to the states to get it fixed. Really? I finally get back home and 4 months later, the computer don't recognize its charger, and guess what, my warranty expired a month prior.

I've been a Dell customer for 11 years. They refused to resolve the issue as I didn't purchase the extended warranty. I realized many others have had the same power issues as me. I took my computer to the shop and was told the motherboard must be replaced for my computer to ever charge again. Dell has definitely lost a faithful customer and I will do business elsewhere in the future.

I placed a time sensitive order back on 12/21. To date I have not received the order which was suppose to arrive within 3-5 business days according to the customer service rep. We contacted Dell only to learn that the item was on back order, which is not what the rep said at the time of the order. The rep told us it would be delivered within 3-5 business days. We were also informed that this order did not release properly; therefore, we would need to replace a new order in order to receive the item and be issued a credit for the original order.

The call with Dell started around 4:45 pm EST standard time and concluded around 6 pm with no resolve. We were transferred a total of 7-8 times. The item is a restore disk for my son's laptop, which was required by Geek Squad in order to fix his laptop in time for my son's return to college (January 9). We paid Geek Squad nearly $275 to repair the computer; however, Dell has yet to send the disk to complete the repairs. We expressed to Dell the urgency with this order and have only received unprofessional and poor customer service. In addition, the call we placed to Bell were made via cell phone at peak hours, so we have incurred additional charges.

On 11/23/11, I purchased extended service contract of 1 year for as many dell computers in my household. At the time, my computer went down and my coverage expired. So for $239.99 this is what i got. It worked perfectly for exactly 30 days and on 12/24/11, it started doing the same. On the 24th, I spent 8.5 hours on phone, on the 25th 6.5 hours and on the 26th 9.5 hours. They couldn't fix. Out of the $239, they only refunded $110. I have file complaints with them, they don't care, and with the BBB.

We purchased a computer for my husband to take with him overseas when he was called to active duty. After paying around $2,000 for his XPS Studio 1640 in December 2010, he left in January 2011. We purchased the extended warranty, after we were told how the sand and travel could really be hard on laptops. We paid a lot of money for warranty only to find out in January, when the computer started acting up, that we could not use the warranty while he was overseas with it! This is why we were sold the warranty, but we could not use it. We attempted to fix computer while he was home for R&R, but Dell failed at getting the parts to us, total of 4 different times in 15 days! He left without his computer. After fixing the computer, it continued to have issues. Mind you, when it first started having issues, we were under the 30 days of returning the computer and even asked about it, but were told they would get the computer working correctly or replace it.

In October, I spoke to a supervisor by the name of Devin ** who told me that after the 5th time of having someone out to fix this computer, that if this didn't work, they would replace it. In December, after 3 other issues, I finally demanded it to be replaced with much hassle, I will add. I was told, finally, they would exchange it. But when time came, I was told that my particular computer was no longer being made and that I would have to settle for a different computer, one which they claimed to be "equal or better" than what I had. It was close to being equal, not near better, but the worst part was when days later, Dell sent me an ad wanting me to purchase a computer that I had already purchased and was told was no longer being made! I was forced to take a computer that was in our opinion less in quality than what we had originally purchased when all along they could have just exchanged the computer for one just like we had originally purchased. We paid almost $1,800 for our computer.

The one they replaced ours with we could buy for $900.00, but was told "price is not taken into consideration". We literally fought back and forth with emails, phone calls, for over 7-8 months when we finally were exchanged for a computer we still did not like, was not like the one we purchased before because we were told the "sales department is a different entity than the exchange or warranty department" even though the sales department still sold our computer, they were not able to exchange for that computer! We were offered a "credit" as a courtesy credit for all the trouble/issues we had to endure during the year with this particular computer, but were told we were not able to use this credit towards anything with a service tag, no expiration date given!

Tonight we contacted Dell to use this "courtesy credit toward battery no. 3 on a separate Dell computer, and was told the person who offered the credit was no longer with that department and they were not sure they could honor the credit. Are you serious? Dell has failed all around at the warranty, exchange, customer service, and I have no clue who to contact regarding this. Life was hard enough with my husband overseas fighting for our country. I did not need to be fighting for something I paid money for. And now how do we make them honor what we paid for?

I cannot give Dell a one star rating even though I would really like to. I bought an XPS L501x laptop in April 2011. It died after a month. I called dell and they sent out a technician the next business day. Great, I thought to myself! Quick and easy painless service (or so I thought). It ended up needing a new motherboard. Then the wireless stopped working. Great.

Called them again and letting them know how I was not very pleased with getting a machine that had issues so quickly and then had more issues almost immediately after a repair even though I was grateful that they did the next day service. They offered to send me an upgraded machine as a replacement. Now, I was being sent a XPS L502x which has twice the CPU power, 2 more gigabytes of memory, and they also upgraded me from a 500 GB HDD to a 750GB HDD. Awesome, I thought to myself. When I received the replacement laptop I immediately noticed a "Refurbished" Sticker on it.

When I called them and asked about why I would pay for a new machine when I end up with a refurbished machine in the end. They called it a favor. Now this machine after 8 months started to randomly notify me that the A/C adapter was not recognized. So they sent out a replacement A/C adapter. Plugged in the replacement A/C adapter on my refurbished machine and I still get the same message. Ridiculous! I let them know and the once again sent someone out for the next day service 2 days later. The motherboard was replaced with another used motherboard in my refurbished laptop as well as getting another refurbished A/C adapter. 1 day later, I could not use the Intel wireless display. Crap!

So I called them again. Now, they sent me a completely different machine. They sent an XPS 15z which has a smaller battery and no Blu-Ray drive. They call this a favor again. I inquired about my warranty. Guess what? I will get my replacement laptop around December 28th 2011 but my warranty will still end on March 2012. If I had it to do all over again I probably would have told them to take their equipment and shove it back in the box they got it from. I have seen cheap laptops with zero issues and I guess I am the lucky one even though I paid nearly a freaking grand after taxes. Lets not even get into how rude their technical support always appears and how they always wanted to transfer me to a supervisor.

Like I said first off, I wanted to give them a one star but since after over 13 calls to tech support and 4 replacement laptops/parts at least I have something even though it was not new even though I paid for a new product. Shouldn't this be illegal? If you bought a new car and the wipers didn't work and you took it back to the dealer and they sent you back home with a used car isn't that wrong?

I called for service. They were unable to fix problem over the phone. I was told that for $59, I could send it in to have you guys diagnose it. I said OK. This was two weeks ago. No shipping label has been sent. I called today and was told that $59.00 was for the phone call and diagnosis. This is not what I was told. What scam. Computer is still broke. I'm very upset. I have bought 5 units from you people over the years, but never again. And if anyone asks me if they should buy a Dell, I will tell them don't bother.

I purchased a Dell Inspiron 14Z, it has been nothing but problems. The mouse freezes and reports errors. I called Dell to request a refund. They sent me to Tech support. The guy spent over 2 hours with me on the phone. He said it was working and tried to sell me more products. A week later, I called back with same problems. They tried to fix again. It did not work so I requested a refund. They said I was 23 days since the day they shipped it so there was nothing they could do. I spent over 5 hours on the phone with them. They just keep transferring me to a different department. I was hung up on 4 times, and treated like a number. I wish there was a way to tell the world what a poor company this is to work with.

I was simply asking to go through some settings that I believed I probably had accidentally changed. However, the Dell representative from India made it clear he needed to access my computer personally, and showed me how my computer was infected with a worm probably by Facebook. After I told him what I was calling for, he insisted I needed to buy an insurance-like package for $500 - $600. I made it clear I'd rather buy a new one! However, he continued to push for the insurance. He insisted he was the only professional who could fix my computer that really had nothing wrong with it yet. I was consistently told it was infected by a worm. I mentioned I knew a computer professional who fixes computers for a job. Yet, they insisted they were the only ones who could fix the problem. I think Dell is as bad as they come. I will never buy another Dell. The settings for the computer were not taken care of. No trouble shooting was done, and as far as I'm concerned it was a money making scam.

These people hate Americans. They were rude and would not tell me where to send this computer back as this computer will not work. I purchased this on June 28, 2011 and have never had any satisfaction out of it. This computer is defected.

My Dell Studio XPS laptop has never worked properly since I purchased it. I have had numerous phone calls with their tech support and customer service for a year now. They have had a tech out twice. The problem reoccurs consistently. I had a valid warranty during all these calls but the computer is still not working. And now that my warranty has expired, they are saying that I have to purchase another warranty to get help.

Dell repair center is horrible! I spilled wine on my laptop last Thursday and called Dell repair center last Friday. At that time, I ordered repair service and paid for it. The representative told me that I would receive a box from FedEx on Monday. But I didn't receive anything on Monday. So on Tuesday, I called the repair center again and asked what was going on. A representative told me that they had the wrong address and the box was returned. Was he kidding me? I had checked my address three times with the previous representative. Anyway, I corrected my address and asked to send the box to me again.

But I did not receive anything from FedEx by Wednesday. So I called Dell repair center again and asked why I could not receive anything. A representative told me that they had a wrong address. I corrected my address on Tuesday! Anyway, I tried to calm down and asked to send me a new one. Again on Thursday, I could not receive anything so I called Dell repair center again. A representative told me that they had a wrong address and the box they had mailed me had been returned. I could not believe them any longer. So I asked her to give me the tracking number of the box. She gave it to me and I directly called FedEx.

I checked my address with a FedEx representative and FedEx had a correct address of mine! So I asked the FedEx representative why the box had been returned. He told me that Dell had requested FedEx of returning the box, saying the address was not correct. I was so angry and called Dell repair center again to ask what was really going on. A representative told me that it seemed like there were some confusions and her supervisor would call me again in 24 hours.

Today, on Friday, I've been waiting to receive a call from the supervisor but nobody has given me a call. I cannot stand this situation any longer. I want to file a complaint against Dell. Can you please let me know how to file a complaint?

I asked tech support John to look up my computer and find out what video card I needed. I said I wanted one of greater quality. John said he found one that was of better quality. I was charged at a 10% tax rate. The card I received was a refurbished card and of considerably less quality. My computer performance rating went down from the highest score possible of 5.9 down to a 3.7. And I was never told that it was refurbished item.

I paid $59 to have someone talk me through repairing my disk drive because it no longer reads the disk at all. They took over two hours to fix it. The next day, I tried my disk drive again and it wasn't working again. After being transferred multiple times and being hold for over an hour and half, we were told that we had to pay another $160 for a part that they didn't even know for sure that we need. I paid $59 for absolutely nothing. This entire situation is ridiculous.

October of 2010, I purchased a Dell Desktop Inspiron 570 from Best Buy and included was Microsoft Office Starter 2010. This past July 2011, I purchased from QVC a Dell Laptop with also included Microsoft Office Starter. Due to many unresolved technical problems, I had to return the laptop to QVC for a refund. I then purchased a laptop directly from Dell. The laptop was actually less in cost for more power. When I received the laptop and began to set it up, I noticed it did not have Microsoft Office Starter installed, which was a big disappointment.

Today, 9/1/11, I received an email from Dell explaining that it was an oversight that Office Starter was not installed and gave me a code which was good for $50.00 off the Microsoft Starter from the Dell website. I called customer service and asked why would you send me a $50.00 coupon of off a product that is $129.00 for a product by your own admission was an oversight that wasn't installed? Why should I have to pay an additional $80.00 because of your mistake? After putting me on hold, I was told I'd be connected to tech support, which worried me right away based on my past experiences with Dell tech support.

I have heartedly allowed the tech person to take control of my new laptop because I was told that he would download it for me. First, he couldn't figure out how and second, it was only a trial version that was good for only 60 days. I told him to forget it and immediately disconnected his control before he ruined my new laptop like the former Dell tech destroyed my desktop last week. What kind of business practice is this? I will never, ever purchase a Dell product. I'd rather use two tin cans and a string.

A couple of months ago, Dell technical support took over my computer due to a problem I could not fix. Unknown to me, the individual temporarily gave me a new administrator password, but he never changed it back. Now when I try to add a program or do any other changes, it asks me for my administrator password. I put it in and it states it is incorrect. As I don't know what the tech person put in for a password, my computer is virtually useless for changes, additions etc.

On 28 July 2011, I mailed my Inspiron 1545 laptop via UPS to Dell's tech support department due to my computer not turning on properly. The tech support department told me to mail my laptop in for repair since it was still under warranty. As per tracking number: **, Dell received my laptop on 02 August 2011. Dell assured me that I would have my laptop in 10 business days per warranty policies. On 15 August 2011, I called the support number 1-800-624-9896 and used my express service code: ** and service tag: ** but the laptop was no longer registered to me so they would not tell me any information regarding it.

I then started an online chat with a tech support agent named Navneet_**. She too could not find the laptop under my name. In the process, I was unable to stay on the computer, due to being off work, so I had to sign off. On 18 August 2011, I started an online chat with a Dell tech support agent named Diwank_**. I gave him my service tag number and my dispatch number: **. The agent then told me that they received the laptop but could not track its location at that time. They told me that they would replace the laptop with a new one. I was told that they would call me in two hours to let me know when the laptop would be mailed out.

On 19 August 2011, I received a call from a Dell agent and was told that my new laptop would be mailed on 20 August 2011 and I should be receiving it in five days. On 24 August 2011, I started an online chat with a tech support agent named Harjot_** to get a tracking number on the new laptop. I gave the agent my reference no. **. The agent said to me, "Instead of getting to repair depot, your system was shipped to Dell's warehouse by mistake. Some other customer has purchased it from there and that is the reason why we were not able to verify the records. The system exchange, which was processed, was also canceled." The agent also told me that I would be receiving a refurbished unit, which is not what had been confirmed on the phone.

So, Dell not only sold my original computer, they also canceled the replacement order. I then asked to chat with a supervisor and spoke with Sup_Chinky_**. I told him that I wanted a new laptop replacement. He said that they could not send a new laptop because I bought my computer in August 2010. I asked for a new computer as a compensation for going without a computer for weeks and having my original laptop sold without my permission. He refused and just offered me a one month warranty extension, which is unacceptable.

At 6:00 p.m. on 24 August 2011, I called the tech support line 1-800-624-9896 and spent two hours on the phone. I was transferred seven times. No one could help me or let me know any information regarding this matter. It has been over four weeks since I mailed my laptop from repair. I had personal information on my computer that I cannot retrieve. I could not start my online classes on 22 August 2011 due to them not sending me my laptop back. They are refusing to correct this situation.

We, Julie and/or Ralph **, have been trying to deal with Dell for three weeks. We have resolved the hardware problems but have been unable to resolve the software problems.

I have 3 computers with Dell and I have warranty on all of them. I just bought another one on April 2011 and I've had problems with it for 3 months. I am trying to contact Dell to resolve the issue. I get transferred or they say, "Oh, we can't do anything about it" or "Oh, it's a memory issue." So what do I do? I buy more memory which is costly and it did the same thing. So, I called and sit on hold forever and then they say, "Oh, let me see now. Oh, sorry it's just that you don't have graphics card," meaning more money. Instead of saying, "Let's just return it and we will send you a new one. They say, "I don't know. Oh, yeah we have someone coming to your house to put graphic card in." No one ever came.

So, for two weeks I've been trying to contact Michael Dell, owner of Dell computers, and the ** phone rings in round rock Texas and the ** Filipinos answer it. What the **? So, I suppose they're waiting for my warranty to run out. I called them again and they transferred me to iyogi? They got me to pay $378.00 for their service to fix my computer and not so much happened so I'm out. Now, I have no idea what to do but file a class act against them. Does anyone have any suggestions for me? I can't get them to do anything but answer a phone.

I have purchased through Dell for many years. I own two Dell desktop computers, one laptop, two printers and a 65 inch TV, all purchased from Dell.

I recently was unable to connect my two wireless computers to my printer. After six hours on the phone, I was told that the wireless care in my printer had gone out and that I would need to purchase another printer. So I did. The new printer came and they installed it for me. After eight hours of being transferred from department to department, they were still unable to connect me to the new printer. At which point, I was extremely frustrated and then told that it was a software issue. I asked to speak with a manager who asked me what I wanted. I stated that I did not want to pay for a printer I never needed in the first place and that since it was then 11:30 at night that I would like a software specialist to call me the next evening. He said that he would make sure this happened.

Needless to say, I received no credit for the printer and no call the following evening. So I still have two computer which I cannot print with and a printer that is worthless to me! I will never be purchasing from Dell again!

I have purchased 29 computers from Dell over the years. Recently, I ordered a mini computer and tried to work with a technician to get it working and they couldn't fix it.

While we were working on the issue, my 21 days expired. They would not, under any circumstances, exchange my computer. I offered to buy up a level and they still wouldn't budge. The support staff is awful! I hate this company.

Lenovo has earned my business and they're so far superior. It's a night and day difference.

I purchased a Dell Studio XPS two years ago with a two year warranty. Since I literally took the computer out of the box, I have had issues. First of all, the computer would not start up properly and so they had to send a technician out, which resulted in Dell replacing the motherboard. As soon as the motherboard was replaced, we turned on the computer and the monitor was not working properly.

So even before we began using the computer, Dell had already replaced the motherboard and monitor. Never did Dell even bother to offer to simply send us a new computer.

Through the years, we have had continuous problems with the computer, from webcam issues to overheating to blue screens. Obviously the computer was a lemon from the get-go.

Just yesterday, and for some yet unknown reason, the webcam simply stopped working. The system itself no longer even recognizes that there is an integrated webcam. So again I contact Dell tech support for them to fix the webcam. To my amazement, they are unwilling to help because my warranty ran out three days ago. How convenient.

So for them to assist me, I would have to pay $59 for a onetime fee and purchase a one year warranty for $380. Even after I explained all of my issues, they were unwilling to help me as a courtesy.

Dell's lack of customer service and quality of product is evident. They simply do not care about their customers.

In February 2011, I bought a Dell Inspiron N5010 laptop online. Everything was working fine. But in July 2011, one morning when I turned on my laptop, the Windows screen didn't respond. I called Dell technical support. Evidently, the service is provided from call centers located in India, since all technicians I talked to were from there. The first 2 technicians were not trained properly and gave me wrong information. And then, they hung up on me. I called back. Thank God another technician Albert answered the line and he could help me solve the problem. Even though he is from India of course, he was more professional.

I'm writing in complaint of the repair service of my laptop computer Dell Vostro 1510 (work order #271549861, serial #G6BZW3J, customer P.O :RAYAAVGSTK4, part no. D965C,Box 042 OF 100) that I picked up from your registered agent.

I have been very dissatisfied with the way the repair was processed, and I hope to gain some resolution on my case. I've been an avid Dell user for years and I do hope that I can continue to put faith in Dell and its support. This has been an unfortunate and frustrating experience, and I'd like to resolve it before I can commit to making further purchases from Dell.

Since more than one month I dropped off my laptop computer (Dell Vostro 1510 Model) at your registered agent in Egypt (Raya co.), to have it repaired as the screen kept blurring and DVD is not working. They said the motherboard has to be replaced and also the DVD. It took more than 14 days for the spare part to arrive.

When I picked up the computer, your employee assured me that it was in complete working order. Only to find that the screen problem still exists, and the screen kept blurring and the computer switches off several times and could not start up. I dropped my laptop computer off again to your agent and after seven days and many calls, they finally answered that it's repaired. Only to find that it's still not working properly.

I dropped it off to your agent for the third time, the only change is that the rudeness of your customer service employees has increased, and still the screen problem persists in addition to the DVD problem.

I'm certainly not happy and I expect your dealership to fix the laptop computer properly. I've paid (the laptop price) for a working laptop computer to help me with my work, not the opposite. I will not be satisfied until you fix the computer for me and it works in perfect order. I expect three things: 1) Prompt repair of my laptop computer as soon as possible; 2) Total replacement of the laptop computer in case it can't be fixed (its warranty is still valid); 3) An apology from your dealership for the rudeness of your employee.

Your company's lack of service and professionalism is unacceptable to me. You may reach me at ** or ** to discuss this matter further. I expect to hear from you soon.

I had recently bought a computer from Dell. There was an issue in which my hard drive needed to be replaced. I had spoken with Dell on July 17th and they contacted their technician services through Worldwide Technician Services. After 5 days, (July 22nd) no one had contacted me, so I called Dell customer service again. They indicated a service technician had been out to my house and had tried to call. I had stayed home the day they were supposed to call and had the phone on my person. There were no missed calls on the phone and no one came to the door, as they had reported to Dell.

Dell sent out another dispatch. The technician from Worldwide called me 5 days later (July 27th) and asked when would be the most convenient time for them to come over. I said that I was off the next day or on the weekend. She said that was not going to work with her schedule, so we scheduled an appointment for the following Friday (August 5th) between 11a.m. and 1p.m. At 10:45a.m., someone from customer service called and said the technician was sick. I was extremely unhappy and called Dell again.

The customer service representative gave me an 800 number for Worldwide Technician Services and a dispatch number. I called their customer service. The representative said his name in a muffled way and when I explained my situation he stated in a very sarcastic manner that there were no technicians available. I asked what my options were and he, again, sarcastically stated, "You would have to go to another service provider, I guess."

I called Dell again and the representative said he would get back to me in an hour. I waited 4 hours and called again. I was on hold for 31 minutes and 50 seconds when they disconnected the call. I called immediately back and was placed on hold for another 29 minutes. They assured me that they had talked to Worldwide Technician Services and someone would be contacting me the next morning between 9a.m. and 12p.m. (Saturday, August 6th). At 2p.m. on August 6th, after no one had contacted me (no missed calls on my phone, no one coming to my door) I contacted Worldwide Technician Services Customer Service again. They said my contract didn't cover weekends. I have a brand new computer (less than 6 months old) and I haven't been able to use it for almost a month.

I want to share the disturbing facts of my experience with Dell technical support through GoToAssist.

On 9/3/09, I called in to place an incident report regarding my 9300 Inspiron notebook. The PC was slow, Norton had a continuous red X and the PC was just not running properly. I spoke with Divya ** and she went through deleting temp files, pre-fetch files, checked Norton, went through all the registry, deleted Symantec folder, uninstalled and re-installed Norton360, uninstalled Internet 8, upped the virtual memory, and told me that I only had 1GB. She said that I needed to update to 2GB and sold me more ram for $59.99.

When Norton installed all through the night, the PC was hot and then a black screen. I powered it off then turned it on and Norton still had a red X and the virus/spyware check was stuck in a loop.

On 9/4/09, I spoke with Mohammed **. He went to the system configuration utility and unchecked things. He then told me, "Another option is to purchase a new computer. A new PC with a good processor and it should only be $800 to $900 for a high end model 17-inch screen PC. It will have better memory and last for seven or eight years." He then proceeded to list all the options that I would need, totaling $2,094, but then he was able to bring that down to $1,791 and he sold me a new computer!

He then uninstalled Norton and convinced me that I needed McAfee and sold me a downloadable version for $29.99. He installed Malwarebytes and CC Cleaner and told me to use that until I received McAfee. As it turned out, my Inspiron would not download McAfee, let alone any downloads! And now my PC was not powering on right away. I had to power it on/off five times.

On 9/5/09, I received and installed my new 2GB RAM, replacing two 512MB memory cards. But the properties still registered as 1GB. I then spoke with Sachin and he told me that I had to purchase the McAfee CD and sold me the CD for $69.99. He tried to download AVG protection for 15 days until my McAfee CD came and there was a connect error, certificate error. No downloading now.

On 9/15/09, I spoke with Tandan. We had a terrible time trying to connect to Dell GoToAssist on both IE8 and FireFox. We created a new user called Dell Assist and we were getting an initiation error. Finally, Tandan had me install the McAfee CD and we got a fatal error: blue screen.

I powered off and logged on as administrator. Tandan had me go to internet options, content certificates and deleted all the old certificate authorities up to September 2009. There was a quick error message saying that Windows installer is bad.

Then I went to Dial-a-Fix and found that the year had been changed to 2005! This was the problem! The certificates were old! I opened IE7 and Tandan was able to get in with GoToAssist finally! It now turned out that McAfee was installed with the wrong year! The PC was still acting strange so Tandan uninstalled and re-installed the McAfee CD and I let it run.

On 9/16/09, I spoke with Randy. The PC was running slow, may need to delete the Dell Assist account. I went to setup mode and the memory information showed 1024MB. We did troubleshooting with the memory cards, resetting from slot A to slot B, and it turned out that the motherboard was bad!

On 9/17/09, Wayne ** came over and installed a new motherboard. He also said that the internal clock battery was disconnected! This PC had never been opened, so it must have been delivered to us with it unplugged. My 9300 Inspiron now works faster, cooler and less noisy and I will have three or four more years out of it!

On 9/18/09, Erean helped me with the networking of my new Studio Notebook. When I told him that my Inspiron Notebook is still slow he told me to purchase Windows Washer from Dell for cleaning all the startup files. I asked him if there was a trial download and he answered, "No, but for a limited time you can get Windows Washer from Dell for $29.99". I told him no more purchases. That I will get back with him if I need to. I then went to the internet, downloaded a one month trial version, and in minutes I had Windows Washer. So now I know, another lie!

There you have it. I spent over $2,000 on a new PC that I cannot even afford at this time. So I put it on my credit card and I am angry. Yes, it is a nice Studio notebook with nice features but I would have preferred to have waited until I had a job!

I have also come to the conclusion that the techs are made to try to sell the client's products and boy did Mohammed get me good. I hope he got a commission on it!

Our Dell netbook still does not work. Unable to power up and when it was working, the screen would suddenly go black for no reason while web surfing. It would on occasion, go blank and back to the login screen. The unit was received by the repair company on 7/28 and supposedly repaired on 7/28, and then it was shipped back to us on the same day it was received. How can that be? Have e-mails to prove it. I am extremely upset that after almost 2 months, the computer has NOT been fixed. We have been getting the run around from Dell and we do not appreciate it one bit. We have grown weary of speaking to individuals who do not care whether our unit is fixed or not.

The normal procedures for resetting a BIOS password have always been to remove the CMOS battery from the motherboard. Throughout time it has evolved a little bit from repositioning jumpers, taking a paper clip to short out the password from one position of the board to another and now providing the laptop serial number to the company and having them issue you the master password.

I honestly don't have a problem with any of the solutions. Some require technical knowledge and others can be performed without the assistance of the parent company. But when Dell charges you $69 to read you a master password (that should have been provided with your system in the initial purchase), I have a problem with that. It's like me purchasing a home and never receiving the keys to my own house. Even if I leave my home unlocked for 3 years and finally decide to lock it and the person who sold it to me never gave me the key, I should still be able to get what I never received free of charge regardless of the amount of time that passed.

This money making scheme is pure robbery! It is one thing to have proprietary hardware (ex: that all laptops are assembled and disassembled in certain ways that only the company may know about), but access to any part of a laptop or PC that you purchased should be a given. I am a technician and the user accidentally enabled the bios password and forgot it. So when trying to contact Dell for support, needless to say they were of no help. Their policy is to charge for information. Information that is not provided with the system at first purchase nor listed on their online support database listed to the public.

I purchased a Dell end of January 2011. Three weeks later, I started having problems with the laptop. I have contacted Dell by phone approximately ten times for technical support. The Inspiron Duo has been returned for repairs twice for the same issue. Every time I call with a description of the problem, I'm told it's the motherboard, which was replaced just four months after the purchase. The laptop was returned in early July (after multiple calls) for the same issue. It was returned to me on July 20, 2011 stating "memory" repair. When I turned on the system, it doesn't work. I got a black screen with continuous beeping. I asked the technician what was the issue with the memory, and what was repaired--the tech could not explain.

In the past it started out as an intermittent problem, which progressed to not being able to turn it on, with just the black screen with beeping. This started three weeks after the purchase, and has gotten to the point of not being able to use it at all in months. I have complained since the beginning. When I call technical support, it takes two hours of system checks to determine no problems (when the system will power-up enough to check). This will be the third time it has been sent back to Dell for the same issue.

I have requested a refund or a new Inspiron Duo. I was told by the technician and several managers that they could not refund by money for the return of the system, nor could I get a new Inspiron Duo. I was told that I could get a refurbished Duo, which I refused because I am paying over $800 dollars for a system that will not work. For the mean time, I am to rent a laptop for class and work. I am still making monthly payments as well.

I have tried to resolve this several times with Dell; however, they will only agree to a refurbished model, which is unacceptable when I am paying for a new system. On 7/21/11 I spoke with Kaptma from technical support, who originally stated her manager agreed to allow her to refund my money, and will allow me to return the product. Later, she called back saying it wasn't possible because the Inspiron, docking station, CD/DVD, and two warranties were purchased on four different invoices, which is not correct. It was three invoices and the fourth was Dell's error. They also charged me for two warranties when one was suppose to be taken off.

I got a Dell computer and I am having trouble with it. I called Dell and got a technician who will not help until I got a service contract, so i did. I was on the phone for six hours with them but still they never got it fix and they charged me $248.81. I called the next day and I was told that I need software department and that would be $245.45. I said to forget it and they billed me anyway.

Could you please help me. Thank you.

Dorothy **

The above complain was lodged on toll free number 1-800-425-8045 and the problem was described to their service executive Mr. Sarath Kumar over phone. He adviced to download certain drivers given by him on the mail and also adviced to re load OS. The problem was not solved and it was intimated to him by e-mail "" immediately. No response was received in next 10 days. On 13 July again the complain was made on toll free number and the Excutive Miss Komal Arora attended call. On 14th July on Engineer from Dell came and replaced some components but still problem is not spolved. A mail was sent to miss Arora on her e-mail ID "komal_arora@dell.com" mentioning regarding problem. Still awaiting solution.

requested for the tapes to be played.

or colleagues.

through employment.

I hope that your customer service will greatly improve in the future.

Please count us in on this law suit.

Two months ago I purchased a Dell Inspiron laptop through Walmart. I had issues connecting to the wireless in my home other than on the floor the router was located. I work in the IT field so I updated all the drivers, the BIOS, and checked the wireless settings all were good. I thought it was my older router so I purchased a network extender for the other floor. However, when I started taking the laptop out of the house it would not connect to WiFi spots.

My first call to Dell I ended up with a Hardware Tech who thought the card was bad (and I agreed) but wanted me to reseat the WLAN card. No problem but it was late so I said I will do it the next day and call back. The net day I reseated the card and the issue remained. I called back and this time I got stuck with a Software Tech who refused to send me to hardware said it was a software issue. I reviewed what the last tech said and after a 5 min remote session he said it was software settings and wanted me to spend $239 for a software warranty. I said I would call back.

The next day I purchased a USB WLAN card and installed wireless worked great, no issues. I called Dell back and explained what I did. Tech said it was still software. I spoke to a supervisor. She was very condescending and instead her techs were right and it was software. I hung up.

Next day I purchased a new internal WLAN card. A week later it arrived, I installed, and the wireless works great. I turned off the network extender in the house and I can connected to WiFi spots. The first tech was right; it was a hardware issue and there was no need to spend $239 for a software warranty.

827888842 and the Dispatch Repair number is 145960230. I am sending this computer out on July 5th.

In addition to having many troubles and upsets with this laptop I had to purchase an $80.00 external hard drive to store all the information to reinstall back onto my computer. I feel after the third call and repair that did not fix this computer Dell should have replaced it or given me a better model along with an extended warranty that it came with for one year.

I have a Dell Inspiron 1545, purchased on 7-30-2010. I have had the touch pad replaced 4 times and the mother board and brain of this computer replaced also. Now I am in the process of sending my laptop to Dell Depot so they can uninstall the software and reinstall. I had to purchase an $80.00 dollar external hard drive to store all my infor, just another annoyance and expense.

I speak with people that are from India and don't know anything more than I do about computers. This is not a superior product and my feelings are that this computer should be replaced with a newer model or my money refunded as it is still under warranty until 7-30-2011. I can purchase another computer cheaper than there extended warranty. Isn't after the third complaint and home repair the option of replacement or refund supposed to be offered. Dell is definately not a superior product!

I called to fix the computer. He talked me into buying 1 year fix-it warranty; then tried to talk me into buying a hard-drive warranty, which I refused. He worked on the computer for 2 hours and said he solved the problem. He said he removed all viruses and we hung up.

I still had problem with the computer. I went to Norton 360 and found 49 risks to the computer, which it corrected. I then turned the computer on and everything was like it should.

I called Dell back and they said they would refund portion of the warranty. I wanted to them to return the full warranty, which they refused.

I will stop credit card payment. Thank you.

I got a Dell i15R from Costco after 3 months the hard drive quite working, With help from Costco sent the computer back to dell for repair, I was told that if the hard drive was bad I "would loose all my presonnel information" The computer was repaired and sent back. The hard drive had to be repladed, Dell only installed the OS and none of the software that come with the computer when I got it. I spent over two hours on the phone with dell and costco. I was told that the software I had was only for new computers and not one that were repaied and refused to do anything.

Costco was able to get dell to send my the product key for Office home and student 2010 but no instructions on how to install it. I no longer have the same computer I once had and all because of a bad hard drive and dell it seams could care less. Maybe thay have gotten so big thay done care about customer service any more, I wonder if I need repairs in the next two years if Dell will do what they need to do or will I be told that my computer is no longer covers since it does not have the hard drive it come with.

My computer had a software issue (understandable). I called Dell Technical support and ended up speaking to a tech in India who spent 1 whole day and still couldn't fix it. He was supposed to call me the next day at 9AM. No call so I called them back. Got a second tech who was trying to fix the problem. After being transferred between hardware and software they finally rebooted my system, re-installed software, and retrieved from back up drive...this took two full days and 16 hours (far too long). They charged me $59 one time fix charge (I agreed to it). Then the supervisor tried to get me to purchase a warranty package. I said NO. He still charged me for it. Have been trying to get a credit for the illegal transaction that they made to my card and still not getting any answers or corrections to my problem.

I purchased a laptop in May 2010. It worked fine for a few months then started getting really hot and either shutting off by itself or freezing, forcing me to hard reboot. I can't have the laptop on for more than 10 minutes without it overheating / freezing. I called Dell in June 2011 and they told me since I was out of warranty (by a Month!!!) I couldn't speak with a tech without paying for a premium support fee.

After an extensive Google web search, I have discovered that my Dell Studio 1557 is plagued with overheating and display card issues. I am one of many people who have had similar experiences with this crappy laptop. By the way, this is my 4th Dell and I have never had issues like this, either with the laptop or the support.

Called Dell Tech Support in reference to not able to go on the internet. After spending a little time with tech and me doing other things on my own, I figure it out myself. However, the issue with my dvd drive still persists and I spoke with a supervisor, harish 6-12-11 12:41p and explained again to him about the issue and that I was supposed to receive a phone call which I never received. I told him the issue could be resolved by the software dept however, they want to charge me for the services which I did not cause this issue with my dvd drive and it was done by his tech.

Case number: **

Approximately 9:30pm on 6-8-2011, I called Dell Support for assist in fixing my dvd driver which I had this same problem before in the past which they supposedly fixed previously. After explaining the situation to the tech, he deleted something from he registry and installed an updated driver. After that, a test was made to see if the problem was fixed. However, the problem was fixed but created a new problem which he was not capable of fixing this problem and transferred me to the appropriate department.

After speaking with the another tech to resolved the new problem, I was told I had to pay for any assistance they give me because I did not have tech support warranty for software issues. I explain to the tech that this issue was not created by me but one of their tech and that I shouldn't have to pay for something that I did not create. After being placed on hold for several minutes, Dilip, a manager, get on the phone and tells me that they are a premium services and I have to pay for any assistance they give me to resolve the issue that was created by one of their tech. Again I explained to him that this no my fault but the fault of their tech who tried to resolve a different issue which cause another problem with my drive. In the end I never got the issue resolved. I was on the phone with them for an hour and half and took up time from me to cause me to miss out on my night of events I had planned.

I purchased a Dell Inspiron 1764 in March 2011. I got to do my school on line. I tried to use my computer May 30th and it would come on. Well you don't won't to think something is wrong with it because it's practically brand new. I call Dell on the next day and spoke with someone one that barely speaks english. He informs me that it needed to parts and a technician would call me in two days to fix it.

Well I thought ok maybe not to bad of a deal. Well a week past and I called back and here we go again with everything I told the first person, they repeat the same thing then they tell me the part havn't been order and get a technician on line and the technician tells Dell if you order the part then I can fix, make a long story short I calls back again and with then same process of repeating everything all over. They tells me I will have to wait another week because the part in not in, I am now at the point where I won't to cry, scream, beat the wall in whatever. I tell them to let me speak to the manager, they put a half English speaking person on the phone that had no answer to my problem, he wanted me to wait two more days I told him that was unexceptable I wanted to speak with someone in charge. Well I am still waiting on my call I will let you all know my results.

Dell really do Suck.

Dell technical support is lousy. I bought a laptop and they only wanted to sell me other things and not help with my problem. I wrote a letter and someone called in the middle of dinner. Iasked her to call back at another time. I haven't heard from her. I think Dell should be called "Power Inc." (TV ads fit this company! )

I bought a new Inspiron laptop 1545 in November 2010. Within a month of receiving it, it started to go to blue screen. When calling Dell, they immediately said that it was a software issue and that I would have to pay another $249.00 for support, which I did, and another $106.00 for a program called system mechanics that would never let my computer go to blue screen again. After two hours of talking to a tech in India, my OS was reinstalled and the new program was installed. The next day, my computer went to blue screen again. I called them back and spent another 1 1/2 hour in India with the tech running different diagnostic tests and assuring me that things were okay.

In two days, blue screen again so I talked to India for another hour and the tech told me to send it back to Dell and they will install a new mother board and hard drive. I followed the procedures and sent it back. When I got it back, within one day, it went back to blue screen. I called again and spent another two hours in India being jockied around from to tech to tech. I even called new sales so I could talk to someone from North America to help direct me to someone who might speak and understand English. She told that I have to call tech support again and asked for an exchange or refund. Of course, they told me no! They also had no record of my computer being sent back and what had been done to it. The mother board and hard drive was never replaced; the OS was just reinstalled again.

Tech support said that they would be happy to reinstall it one more time. I refused and said that I wanted a refund. They said no and that they would send a tech out to reinstall the hard drive and mother board. I told them that they were supposed to do that when I sent it back the last time and that I travel for work each week and cannot meet with a tech. The supervisor said, "Sorry, that is all I can do for you." I said that it wasn't acceptable and basically, he said, "Too bad, so sad."

I had ordered a new computer and it says refurbished on it. Dell would not acknowledge that either. They said that I ordered it that way. I filed a complaint with the BBB in Texas and Dell basically told them that they would send me a refurbished computer. I said that I don't want another problem. I ordered a new one plus with all these problems with the horrible customer care and tech support and I didn't want to go through this anymore. I just wanted a refund and to be left alone.

Dell again refused and the BBB told me, "Oh, well, we are done. Dell wins and we will now close this case because we really don't care how they treat customers." I do not want another Dell computer. I do not want to deal with outsourced customer service or its support. I don't want to be told by Dell that for $99, I can get support in North America. Dell does not provide any phone numbers or email addresses for complaints but they will allow you to call India and chat with people who don't have a command of the English language. All I want is my money back and to be rid of Dell for life. They lie.

I have a keyboard and speaker problem. They sent a technician to replace the keyboard and the speaker. Before he left my house, he found out that the speakers do not work. Dell sent another technician with a motherboard and speakers. The technician, after he installed the part, found that the system does not accept charge, and the mouse pad does not work.

Dell sent another technician, with another motherboard and mouse pad. A Dell supervisor contacted me to let me know that if i have same issue with motherboard, they will replace the system. The technician after installing the parts, find out that the system does not recognize a sound card at all. Since then, it has been over a month since they promised replacing the system, but I have never received any updates. I have all the information been documented.

The laptop has a serious overheating issue. In fact, the computer itself runs so hot that it has literally burnt my lap and this is with buying an extension dual fan cooler for under the computer itself. The computer also has the power pack running so hot that after five minutes, this is so hot that it could probably begin to ignite any kind of flammable material near it on fire. This also goes for the fact that the cord that is plugged directly into the laptop itself is so hot to the touch that it would, if grabbed, fully cause burns that would cause blisters. I have contacted Dell several times about many issues with this computer only to be refused the proper information and appropriate numbers.

Below is a copy and pasted document that I have been typing up since this situation began. I am on hold once again with a representative that is located in the Philippines in which he told me that he would read the information.

Experience on 4/22/11: I was transferred three times and then I was given another number to call for technical support. I was then put on hold for technical support when they had again asked me the number, name, and service tag information. I was then given the number of 1-866-398-8977. I called this number and the person stated that I had gotten a call back about the situation that was first reported 4/19/2011 with a severe overheating issue. I was transferred once again to another person, who was not able to assist me, or speak fluent English.

When I requested to be sent to a person in California who can speak English, he refused. When I asked to speak with his supervisor or boss, he said that he would not do that. When I asked where the call was routed to and where he was located (as well as name so I could document the information), he said go ahead and document what you want. He refused to transfer me and then hung up the phone.

I then called back to the number that was given to me above, which was routed to some place else and said it was for Canada. I was then given another number to call: 1-800-426-5150. When I had complained about the previous items and issues and said that I want to know the information on the person I had been transferred to and had spoken to (that hung up on me), they said that the information was not available at the number I had called. Then, I was told to call the number. I called the number given again, have now been on hold for close to 10 minutes when the hold time said two minutes.

I gave the information requested to speak to a supervisor. I was asked once again for the service tag. I spoke with a representative from India at 6:46 PM. I was told that the information would be given to someone in the exchange area. I was told from the lady in India that this is a very serious issue, will talk to an agent and then transfer me. I stated that if a fire was to happen, or my children get burned in any way from this system, the next call that Dell will receive will be from a lawyer.

The agent that I was transferred to was not, in fact, a supervisor. While on hold for over 15 minutes, waiting for yet another person to speak with, (hopefully, a supervisor), I had visited my email that was given for any contact purposes. There had been no email sent to me regarding the issues that I had called in for the very first complaint. There were, however, spam messages from dell. Then, I was told that I couldn't speak with a supervisor--that all supervisors were in meetings and that I was not able to be transferred. I insisted on being transferred to a supervisor. I was put on silent hold, with no response from anyone.

When I suggested that I be transferred to someone that has a supervisor status, I was then again told that there were no supervisors on the floor and that all supervisors were in a meeting. I said after being on the phone for over an hour and a half already that I would be glad to be transferred and put on hold until a supervisor did become available. I was put on a silent hold for a great deal of time.

The person then picked up for a split second at 7:14 PM my time and then again put me back on a silent hold. I am sure in hopes that I would, at this point, hang up. But Dell, I know the games you play. I will gladly go on hold until I speak with someone in America that speaks English. Throughout the next few minutes, I have been taken off the silent hold for a brief second as I hear the other individuals in the background speaking and then immediately put back on a silent hold.

I was finally switched to the supervisor. I was told that I was going to have the option to ship the computer back to the depot. Krishna (**) refused to give me any information from the individual I had spoken to in California, stating that the information was not available--although the information was available in front of him since he stated that he had seen that I had talked to several individuals on 4/19 but again refused me any information about my case. He stated that, in fact, the phone call was recorded.

While searching online for a better way to reach someone to speak to, I had called the number 1-800-624-9896. I was told from the phone prompt that I would be transferred to someone that will get my help. I am starting to think that this, in fact, will not happen, but here we go again at 7:44 PM. The wait time said less than 10 minutes since they are getting large volume of calls. At 7:53 PM, I am on the phone once again with another customer service representative that says he can help me. The service tag information is given. I am placed on hold again while he looks at the information in the file.

I was told that I have an XPS and would need to speak with someone else. I was told I would be transferred yet again. When I asked for a direct number, I was told that he would look it up: 1-866-398-8977. An agent from the Philippines is the newest person I had spoken to. I gave the information of the service tag, told the situation which I have explained a billion times before about how I had been transferred, and the last person refused me the information I requested about the badge number of the person I had spoken to in California on Monday. I explained I was told I got a call, then explained how I was told by someone else that I did not get a call at all.

Other numbers found online that give human contact and customer service information were: 1-800-847-4096; 1-800-624-9897; 1-800-232-8544; 1-800-999-3355; and 1-800-247-2076. I also found some board of directors' email addresses as: **. Also, the information available online is a number (1-866-751-6079) which suggests to ask if I can speak English. If this phone call does not pan out as requested, when asking for the badge number to the individual I had spoken to on Monday, then I will call the number stated above until I can finally obtain the information I had asked for in a polite manner for the last several hours while on hold, until I eventually got upset.

As I waited on hold, it is now 8:15 PM, I decided to browse the Internet for some information relating to Dell's situation with overheating laptops and came across a website article posted in 2006 by the consumer affairs with the direct link of **. It actually has my computer, Dell XPS, listed under the batteries that were in fact reported for overheating issues. I will also let whoever gets this intense list from the past week of interaction with Dell know that I have never once received any kind of information of a recall or information relating to my computer's performance although Dell has had my email address: ** the entire time.

The only information I have gotten from Dell is junk emails asking me to purchase a new Dell. Are you kidding me? After this, Dell is the last place I would ever go for a computer. The website was also giving a number of (866) 342-0011 for the recall battery information. There was another article listed on the consumer affairs' website that listed specific information on melted laptops which I am personally experiencing: **.

Information regarding the consumer affairs number: Call CPSC's hotline Monday through Friday from 8:00 AM to 5:30 PM. ET at (800) 638-2772 or CPSC's teletypewriter at (301) 595-7054. Fax CPSC (toll-free) at (855) 221-6466.

I purchased a Dell computer at the beginning of January 2011. Two weeks into the purchase everything seemed to be working okay until the hard drive crashed. I immediately got on the phone with Dell support and asked for a new computer. They troubleshooted with me and confirmed that the hard drive was in fact, bad. This was a new computer that I bought, not a refurbished one. After being asked to return this computer for a refund or replacement (it was within 21 days) they stated that they did not want to do this, that they would send a repairman to work on it.

A man came to work on it, but after he left, the computer was in worse shape. The internet drive was not working, so I never could connect to the internet and the computer would not work unless it was plugged into the wall. If I unplugged it, it would shut off. I complained again to Dell and they did not care. I asked to get my money back or a replacement. They did not want to hear anything of the sort. I asked to speak to supervisors many times. when I finally did, I was talked down too. I was told that they were not going to stand by their product. They want to send another person to work on the computer. However, I feel that they had their chance.

I had a virus so I called Dell to fix the problem. Internet defender would not let me download Norton to fix the problem nor would it fix the problem using Internet defender. I called and they wanted to charge me $239 service fee. The product came with the computer; it should have fixed it. They said that I had to pay that or a one-time fee of $129.00. Without a choice, I paid them but they did not fix the problem.

I had to call P.C. helpers to fix the problem for $100.00. Dell tech calls me and lies to me on numerous occasions--first, saying he tried to call me. I asked to speak with a supervisor. After waiting a long time, he comes back online and says that he is the supervisor--it was the same guy. I told him that they did not fix my computer. I don't want to pay them for work that they did not fix. He told me that I sill had to pay.

Their product prevented me from getting the virus fixed. A product that should have repaired and fix it. This is a hype, they block anyone from buying anti-virus software, charge outrageous fees for something that comes with the PC. I paid out more than the computer is worth. They are defrauding consumers. I am disabled and I cannot keep paying them--after making me purchase a new router, paying Norton, paying their fee, and paying for someone to come to my house to fix the problem. I paid out more than the computer is worth. This is not fair. I will not buy or purchase another Dell computer ever! I could not even complain to the CEO of the company.

I purchased a Dell Studio XPS in March 2010 and immediately after taking it out of the box, it began to freeze and seize for no apparent reason. This has been a reoccurring daily issue, and I have contacted technical support on 6 different occasions regarding this issue with no resolve. The only thing I can do is hard start my computer, which can be 6 times daily.

Technical support has been useless to me for this issue and I am not the only user with this problem. I have had no damage but have lost countless hours of phone time and more hours re-installing personal data. I have spent a few thousand dollars on this computer as well as purchasing extended warranty that Dell will not live up to. I would like to have this issue resolve, which I tend to believe is more of a hardware issue.

I bought a new Alienware desktop about six months ago. I ordered online but had a Dell tech on the phone helping me with the options. One of the options I selected was Microsoft Office Home and Student, which included a 2010 upgrade. The tech explained that it was in the process of coming out and so, 2007 would be loaded on the machine but 2010 would be sent to me as soon as it became available.

I called recently to check on it as I never received it. I was told that to get that promotion, I had to go to a website and download within a certain time period. Well, I certainly would have, had I known. One customer service rep told me that I should have received an email (I didn't). They told me that it wasn't marked on my order to sent it to me automatically. Well, that's what the tech told me. Also, I never received the first communication by mail, email, phone or any indication whatsoever about having to go to some website to download. Obviously, I would have, had I known.

I had a problem with Windows XP loading. The explorer.exe file would not open. I figured that reinstalling the OS would fix the problem. I had a problem when I tried reinstalling it myself, I couldn't select reinstall repair or exit. I called Dell Tech support, after a thirty-minute wait, I finally got someone on the line. He was able to talk me through the procedure and turn a few things off that allowed me to go forward with the re-install. I suggested that maybe I just needed to repair rather than install, but he said just hit enter.

The next step said that there wasn't enough room left on the partition, so he had me delete both partitions. While the install began which is a 40-minute process, he spent the time telling me about a service plan that actually sounded pretty good. He was trying to convince me that I can keep my system going longer even though it's eight years old. I told him that I was planning on getting a new system sometime next year anyway so I wasn't interested. Never mind that I have lifetime support on this system anyway. He said okay sir. And click, he was gone! The system was only about 20-25 percent done.

I called back to customer support to complain. They connected me to tech support again. While I was on hold for another 15 minutes, I realized that he was having me reformat my hard drive with over ten years of files, work and memories; some of which that I've had on three different computers in the past. I told the next tech what happened and what was going on and he confirmed that my data was gone. He asked me to hold and he would get his supervisor on the line. I waited for ten more minutes until my telephone told me I had to hang up if I wanted to make a call!

Again, I called customer support. I told them about the first tech's incompetence and how they hung up on me again. I even gave them the benefit of the doubt saying that I may have been disconnected, twice. They wanted to connect me to their hardware techs to see if they can do anything. I waited for 45 minutes, no answer! I now have to find someone that may have the ability to recover some of the data and Dell's incompetence continues! They need to bring those jobs back to skilled technicians here in the US to deal with American customers and not someone in India that can speak English and read a flow chart. We need techs that are actually techs!

What do I get from Dell support?- Nothing. What will I get from them in the future?- Nothing! I will never buy another Dell product and I would advise everyone reading this to avoid Dell!

On Tuesday evening at approximately 9:15pm, I was finished playing a game and was closing out a program when an automatic update came on screen. This has happened in the past, stating not to shut down or cut-off during the process. I waited for it to complete and when I looked at the screen, it appeared to be frozen! I did not bother until the next day when I came home and noticed it was still frozen at the same stage it was the previous night. This is when I attempted to clear screen with the ESC button. After I did, I could not seem to get on the internet! I called technical support at the above number and spoke with Shimray in customer service. He asked me many questions and concluded with his diagnosis that I had clicked on a virus which affected my software! I told him I clicked on nothing, except to exit from a game only, but he insisted otherwise.

Reading some records before him, he let me know when I purchased my laptop, which was in 4/2010. I ordered it online, but ended up speaking with a Dell representative for assistance in the purchase. He stated I had a warranty for hardware but not software, which was what is wrong with my laptop. He offered to fix this for me for a fee of $239.00! He said this policy would be effective for a year and I could call back unlimited times if needed. I told him I did not have money for this. I am still paying for the laptop! I wanted to speak with the owner as I needed to speak with someone of authority! After long persistence on his part, and longer persistence on mine, he offered to lower the cost to $90.00, but he must go through his supervisor first. I told him I did not have this money, but wanted to speak with the supervisor.

The supervisor Rakesh came to the phone and first said the price of $239.00 could not be reduced. I repeated my stance with him as I had with Shimray - I did not have this kind of money! I understood that I had a warranty at least for a year that my problems would be taken care of! He then said that $89.99 would be offered for a one-time fix! I did not agree to this either! I asked him for an address, phone number or email address for Michail Dell. I wanted to express my dissatisfaction in the product and the customer service. Rakesh said he did not have this address, I would have to contact customer service for it. He gives me a number for me to call and told me to hold on for a second and hands the phone back to Shimray.

I thought he was going to work something out, but no, he just stopped the conversation with me. Shimray asked what was my plan and I told him it was not to spend money as they wanted me to. He said that if I did not, then I had no problem. After much frustration in my conversation and no success in any help I hung up to call customer service at the number Rakesh gave me. After my request for contact with Michael Dell, I was told that not even they knew how to get in touch with him. I felt even more anger.

I cannot use the laptop at this time without investing more money into it, money that I need to use to continue to make the payments due!

Trying to reason with technical support only caused me to regret the day I purchased this laptop! My blood pressure shot up that evening after my telephone conversations. Tears of disgust and regret were all I had left. I would not refer my coworkers to use this product! I'm stuck between paying to have it fixed, or make payment for something that does not work!

I ordered a printer from Dell Computers. I also wanted the printer to operate wirelessly, so I asked for the ancillary hardware that I also needed. All of this was done over the network via a "char room". Since I am not tech savvy, I also ordered technical service to help with the installation. I received the printer and two pieces of equipment in order to operate the printer wirelessly. I realized I was in over my head and just hired someone from the Geek Squad to install. He did a good job, charged me half as much as Dell wanted to charge me, and told me I didn't need one of the pieces of equipment that was shipped to me. That piece of equipment cost me $90.

After numerous telephone calls, I got mailing instructions to return to hardware. At this point, they credited me back $30 on the $90 purchase. And after approximately 3 hours on the phone, I have yet to get a credit for the tech service I purchased, never used and never intend to use. I am convinced they continue to pass one from operator to operator to operator until the customer just surrenders. I have ordered several computers from Dell before, never again. They are worthless when it comes to customer service and complaints. To make matters worse, English is a second language to most telephone operators. Thus, it takes forever to get your point across.

My computer crashed and I was on the phone with technical support for over three hours trying to get answers and my laptop corrected. I was told information would be forwarded; it never was. I was told I would lose everything and said that was unacceptable. Then I was told my hard drive would be fixed and everything would be saved. I explained my situation and asked for numbers and contacts. I was told a technician would contact me the next day and come the following day to fix the computer. I called the support line to speak to my technician and was given another runaround. I asked to speak to a manager and still was given the runaround. I have been told many lies and need this computer and information fixed for my job.

I had called Dell on Sunday night, October 10, 2010 in regards to issues with my home computer. However, the tech would not fix the problem and stated I would receive a telephone call on Monday, October 11, 2010 from another tech. I had to call on Tuesday night, October 12, 2010 to get the problem resolved. After a long conversation and going back and forth, we, the tech and I did resolve the issues. During that conversation, he recommended some other supplies that might be helpful for my computer. I agreed to buy something for the amount of $44.00 and another item for $29.00. Nevertheless, after checking my account on line, I noticed the wrong amount was taken out of my account.

I called Dell back within five minutes to cancel that order. I was switched to several techs within an hour, only one gave a cancellation number, **. I switched back to another tech that stated he could not cancel the order, because I needed to call the main number to the office in morning to have this matter resolved. I called the main number several times this morning, October 13, 2010. I stated the problem and how I did not authorize that amount to come out of my account. I also stated I tried to get this matter resolved last after checking my account. I was told by the supervisor, Michael, that the orders had gone out and there was nothing they could do at this to stop it. I stated to him, "I have been on the telephone all night trying to get this matter corrected; it's been less than 24hours. Why the orders were cancelled last?" I got no response. This is still pending my account. What can I do to stop this transaction against my account?

I received a call back from tech support to set my laptop back to factory settings. Tech on phone kept having to place me on hold to look up info or read instructions. Either one is bad. Tech should know what to do in every problem. Once restore got going, I was placed on hold, on hold for 15 minutes. Process was done for 10 of those minutes so I went to next step by myself. After I started that she came back on phone and I let her know 8:14pm and call was ended at 7:11pm. That is such poor customer service. Wish I had never ordered this laptop. If any one ask, I will tell them to go to HP. So I paid 240.00 for a warranty for software and fixed it myself. Nice!

I purchased a Dell Inspiron desktop on 8/7/10. I have had problems with the wireless connection that worked with my old computer just fine. I brought the PC back to Best Buy and the Geek Squad installed a wireless adapter. It worked for three weeks intermittently. I called in Geek Squad and the agent could not resolve. I purchased a stronger adapter for more money, it did not work. I called Geek in again, didn't show up or call. I called again and another agent came out, reinstalled virus protection and the adapter. It worked for two days and now, no connectivity.

I went back to Best Buy today and the GM Brett told me that they think there maybe something wrong with the PC itself, but I need to send it to Dell for repair. I have now spent over $1000.00 ($200.00 alone on trying to get wireless connection). Best Buy is a very poor distributor and representative of Dell. I contacted their corporate headquarters and spoke to Jessie (Customer Service Supervisor). He was sarcastic and unsympathetic, told me they will not, under any circumstances, replace the PC. They will only send it out to be repaired. I have spent extra money on guarantees and warranties that mean nothing. I am very dissatisfied with Best Buy and your Dell's faulty product. Please help me. I am a student with limited funds and have spent way more than I should have and still do not have a working product. I want a replacement PC. I appreciate anything you can do.

I had a small problem with my computer and called the 24/7 tech support which I had paid for a service contract. For a minor problem (computer stuck on wrong screen), the tech I spoke with dumped everything out of the computer and I mean everything I had. When the tech tried to retrieve the data from the external hard drive I bought from them, he was unable to do it!

I was then told that the hard drive they sold me was no good and that I should return it to them since it was still under warranty. I returned the hard drive and did eventually get a refund, but after I cancelled the service contract we agreed to a $179.00 refund on the remaining portion of the contract. I was told that I would receive the refund in under 30 days. Approximately 1 1/2 months later, I received a check for $63.95.

I called them and asked why the refund was for the wrong amount and they couldn't answer my question and have transferred my call back and fourth for over 5 hours and end up disconnecting my call. Also, they attempted to try to charge me again for the service that I already had a contract which I got the payment stopped on my own. So I not only lost most of the money I paid on the contract, I ended up paying them to destroy my computer! Instead of getting a $170.00 refund, I ended up with a refund of $63.95 and a computer I can't use. I paid over $200.00 to get the damage the Dell tech caused repaired.

I purchased a docking station from Dell Computers. The product was a Kensington Docking Station SD400V part #K33926US. When I first purchased the product they advised me, twice, that they will provide me with technical support. They did not. They asked me about my laptop and I told them it was a Dell XPS product. When I provided them with my express service tag, they stated that the laptop is not under warranty and they can not help me. I informed them that I was aware of this but I wanted assistance in the docking station.

They switched me over to the XPS technical support division who stated the same thing. They will not take responsibility for the item they have sold me, passing the call and blaming each other. They falsely sold me a product and verbally lied about the fact that they will provide support in order to get the sale. They recommended I purchase an on site repair price for support of the product because my laptop was out of warranty. Nothing was wrong with my laptop; it was the product that did not configure with my laptop.

After many months of problems with my desktop and 4 visits from Dell techs that, thankfully, was covered by warranty, but were unsuccessful in repairing my problems. Dell finally decided to exchange my whole computer. At this time, my model had become outdated and Dell had no choice but to replace it with a newer model. Well, now nobody seemed to be able to get my new computer to interact with my Dell printer which was a problem I never had. Six days in and help from a Dell tech, that worked on the side, was unable to get it to work. I spent 3 nights on Dell support chat trying to resolve issue.

Repeatedly downloading the necessary hardware over and over, deleting and re-installing time after time without any luck. At the end of my rope but still trying, they finally wanted to start charging me since they now wanted to insist it was a "software" issue which conveniently was not covered under my warranty. I made it simple to understand for them, putting it to them like this: "Before this all started, I had a computer that interacted just fine with my printer. You sent me one that does not, now please send me one that does." The obvious answer from Dell was, "We can't do that since we are not sure it's the computer at fault." Okay, great then fix the issue.

Once again I was told they would but not unless I paid for the repair up front. He then assured me it would be an easy fix. I asked, "Okay, how long will it take." He said 1/2 an hour on the outside. I said,"Okay, lets give you 45 minutes, is that enough time? He assured me it would not be that long. I said "Great Einstein, you have been with me well over an hour now, you would had me off your back at least half an hour ago." The guy freaked on me with many unprofessional comments, telling me if my computer tech that helped me knew what he was doing, it should have been easy to resolve the problem, and people like me should learn to buy warranties then told me he would have someone from the "escalated case dept." or something like that, not sure exactly.

Since I am not only without the use of either hand, I cannot use a phone unless there is someone here to help, I gave him a time and number that was good to call. I have chatted successfully with Dell in the past and 100% of the times, I had gotten a "chat log" of the entire conversation, I was anxious to receive this supervisors unprofessional chat with me. To my surprise when I got it ten minutes later, it simply said something to the effect of unable to send chat. What a surprise! All I remember about this guy's name was that it started with Sup and the chat took place between 1 and 2 am EST on 9/10/2010. Later on while chatting with a much nicer and obviously much more knowledgeable Dell sales person, while looking into a new printer, she explained that my printer, simply put was not compatible with the newer Windows 7 64 bit computer I now had. I guess if this Sup, supervisor guy knew his **, he could have had me leave a lot happier customer!

I need someone to tell me how to get the attention of somebody higher up to bring this complaint to. So this guy, who probably thinks he got away with me forgetting and dropping this by making my chat log disappear in some mysterious click of his mouse, does not know me too well. I would appreciate anyone that can point me in the right direction.

I bought a Dell Inspiron 1525 and within a week of owning the computer, the mouse pad went on the laptop. I am a grad student and I could not send the computer away immediately since I needed it for school. I sent the computer away in the summer to be repaired, but was nervous that I would have future problems so I made sure the warranty was up-to-date. The following winter the CD Rom went on the computer because it kept ejecting itself and the springs broke in one of the ejections.

I called Dell and I did several troubleshooting things with Dell to fix this and it was never repaired. About a month later the mouse went for the second time on the computer, and a few weeks after that the computer began running extremely slow and kept turning itself off. Again, I had to call Dell Canada and I spent hours on the phone trying to fix the problem until they told me everything had to be replaced. At this point however, I was traveling to the USA and I was told that I would be able to depot the computer to have it fixed in the USA. When I arrived in the USA, they told me I would not be able to depot the computer but they would send a technician out. The tech replaced the motherboard, the CD Rom, the optical mouse and the keyboard, but the computer still would not run. They told me that the hard drive had to be replaced, and he would be back the next day. I had to take the computer into Best Buy to have the hard drive backed up, which cost me 160.00.

The tech showed up the next day and replaced the hard drive and I assumed the problem was solved. The hard drive lasted for 3 months, until it died again. I had to call Dell and I was told by an Indian man that this time they would give me a "good hard drive" which makes me question what they shoved in my computer last time. I tried to reason with the Dell employees that there must be something else that's wrong with the computer, but they deny this. So they are replacing the hard drive and not looking for any other problems in the computer. So I assume in another 3 months something else will break in the computer. It's a stressful situation for myself and I have lost time working on my thesis because of it.

This has been very stressful for myself, I hate having to call Dell, with their "tech support" who talks down to you like an **. Like I should be grateful that they are replacing the hard drive that is under warranty which has only lasted 3 months. I have spent a lot of money on long distance, using other computers, backing up the hard drive and have lost irreplaceable time on my thesis because I was without a computer. These are not reliable machines and I will be switching to a MAC once this computer finally dies.

I called Dell technicians for advice, due to the fact my computer was running slow. Bivor sold me the service contract, the memory bar and McAfee software. While installing the memory with Jags, my computer crashed. I no longer have a Dell and want credit for the contract and memory bar that was sent to me. The contract was called Total Protection for $247.06 and the memory was $58.43, a total of $305.49.

If I don't hear from you, I will call my brother who is an attorney and get this matter settled. I am sorry this happened but am very upset.

I talked to a technician and a supervisor. I have an Inspirion 1545 and a wireless printer that will not communicate. I am now advised that the computer was sold to me with a one-month software warranty and 30 days on the software. My surprise and shame on me that I was not offered at the time I bought the computer that I only had 30 days on the software.

I called Dell tech support because I was having with my internet. (The internet iron thingy disappeared). The person I spoke to (forgot his name) said I had a virus. He went on and on for nearly 17 minutes when I asked to speak to someone else. He said no I couldn't speak to someone else because they would tell me the same thing. I said it doesn't matter, I just didn't want to talk to him anymore because he didn't understand what I was saying and I surely didn't understand what he was saying.

To make a super long story short, he cussed me out by saying [expletive] you and I hung up the phone. Don't you know this psycho called me 3 times after that to say lick his Indian [expletive]. It was so crazy! Now, I don't know if he is going to try and call me again or send some sort of cyber bug to my computer. I mean c'mon. He's a technician who has all of my information. If he's crazy enough to curse me out over the phone, then psycho enough to call me back 3 times to continue to curse me out. I wonder what he's going to do w/my personal information. Well, I have since called back and filed a complaint with a supervisor. (I'm not sure how much good that did) but I'm calling their corporate office on Monday. Maybe I won't get someone in India.

I bought a Dell computer. When I tried to register it, I was informed that I could not register it, or receive any type of support, until the store (Wal-Mart) sent Dell some information. I can't remember what it was. Finally (I don't remember how), I managed to get them to honor the warranty. To my knowledge, Wal-Mart never did send them, what they had to have. When the original warranty expired, I bought an extended service contract. It too expired and on June 21, 2010. I bought another extended service contract for $110.00. I have a record of it and can prove it.

When I called Dell for tech support, they claim there is no record at all of my purchase. I have tried innumerable times to get this cleared up,, but Dell simply will not do it. I've spoken to Customer Care many times, but nothing happens. Today I called Dell Sales and Service. I spoke to a girl, who I could not understand and explained the situation. I told her I had a record of my purchase, and I wanted the situation resolved. For some unexplainable reasons, she transferred my call to tech support. The problem is with tech support in the first place. Tech support ended up by hanging up on me.

This happens frequently. I tried to find an actual Dell representative, to whom I could explain my problem. As far as I know there is no one like that. If you want to communicate with Dell, you are going to have to talk to someone in India. I don't like jobs to be sent overseas, but could probably live with it if only I could understand them. They speak English, but have such strong accents, that it sounds like a different language. Also they use colloquialisms (idioms) that mean something different to Americans, than what the Indians mean to say.

By now I have pretty much given up on getting what I paid for. As far as I can tell, there is not even anyone to sue. Also, as far as I'm concerned, Dell is not an American company, It is an Indian company. Dell has lost a customer. I will never again buy a Dell product. I cannot be the only person who's had this type of problem. I'd like to see a movement to boycott Dell until they shape up. The consequences include intense mental anguish, and loss of my computer for periods of time.

I had bought a new Dell computer on 3/27/10. Approximately one month ago, today being the 21st of August, as I was on the computer. My mouse stopped working. I thought, well perhaps my mouse was faulty and went out and purchased a new mouse. That was not the problem because the screen told me that it couldn't recognize my mouse, that it was a mouse failure. I took my tower and my mouse and went to the Geek Squad at Best Buy. The gentleman plugged my tower into their hook ups and it worked fine at the store. I brought my tower home and it worked fine - for two more weeks - and then my screen repeatedly would shut itself down or else show me the "blue screen of death". I couldn't use it at all. I unplugged everything, reconnected everything and then computer told me keyboard failure.

At that point I contacted Dell by telephone - I'm thinking in India, and after stating my problem, I was connected to another technician who hung up on me. I then brought my computer tower to a technical shop in my area and after he did his diagnosis, he told me that my motherboard was destroyed. This is on my 4 month old Dell Inspiron! My technician contacted Dell who told me that I would receive a new motherboard and a Dell technician within 3 days and yes, I did receive this. The technician came to my home, installed a refurbished motherboard (not a new one for my new computer!!! ) and promptly left my home. I was at work at the time of this service and my husband was here but when I got home I proceeded to connect my computer back up - the Dell tech did not do this service for me - and was unable to connect my network cable!

Next day, today, Saturday 8/21/10, I contacted my area technician once again and he came out and assessed my problem. What your technician had neglected to do was when he installed my refurbished not new motherboard, he left a cover over the network card. He also left the connector inside the case unplugged! What's my point? I paid for what I believed to be a quality product with an excellent reputation, and received to put it nicely, an inferior product with very poor service from the technician, and very sorry follow up from Dell.

You truly should be embarrassed to hear all the stories about the poor quality received. One further note is that when my technician contacted Dell, your tech offered us a "deal" in that he would allow me $100 for this computer and tried to sell me another one! Maybe it's time that you get out of the computer business and go into the business of just screwing people. Now I see a little clearer why the big new plant in Winston Salem, NC went out of business already.

I had to pay $60 for service from the local technician out of my pocket to fix something that should never have happened in the first place! I had a lot of frustration, irritation and some expense for something I had been initially proud to buy. Enough is enough. And, it would be nice to have an American answer your service calls, not foreigners. "How you be doing today?"

I purchased a Studio One All-in-One Touch Screen computer about 8 months ago for my kitchen to use as a home organizer. When it arrived, I loved it but noted the CDC player often sounded like a jet plane taking off when running. At the time, I chose to live with the issue rather than get involved with service because I rarely used the drive. About a month ago, the computer started to act complete nuts so I had no choice but to contact Dell's service organization. At that time, I was forwarded to India and without looking at the issue they told me 99% of the time, the problem is a computer virus which would not be covered under my hardware contract which is a 2-year service agreement for hardware only obtained with the purchase. They suggested that I take a 1-year service agreement at the additional cost of $270 and engage the experts at DELL in Dell's North America Your Tech Team'. With this agreement, they said that both hardware and software issues would be resolved over the phone without any significant delay.

That evening, I contacted the organization and worked with an extremely nice woman from Ontario from about 6:30 pm to roughly 11:30 pm without any success. She simply could not gain remote access to my system regardless what we tried and we tried everything. Without gaining access, she could not service the problem or recommend a service action except for my DVD which she agreed needed to be replaced. Having to go to work in a few hours, we stopped and I said I would call back in the morning. Before I went to bed, I turned the system off and set it in place that I could work on it. The next day, when I turned it on, the system was working perfectly so I contact service again.

This time they gained access without an issue and after working on the problem for a while, about 1 hr, they concluded my BIOS was 6 revisions behind and needed to be updated. They updated the BIOS and tried to get me to accept that my issue was resolved. At that point, I was convinced the issue was a heat problem so when they told me there were issues with the control fans, I believed with reservations. We started a system image and I agreed to let the system run for 24 hrs without allowing it to go into sleep mode to confirm it was fixed and would contact them with the results. I brought up the DVD again and they said let's wait to see what happens so I did.

Sure enough, the next day, the system appeared unstable, not as bad as the original night but no right either, so I shot them out an email saying give me one more day. You would know the email address that came from them as a contact point bounced by their server with an invalid account error a day later. By the end of the weekend, my system was back to nuts and 2 more emails got bounced notifying them of that fact. On the Monday, I contacted them again and explained the issue was back and they agreed to send hardware - a new motherboard and memory with a repair person to install. I reminded them of my DVD, they said there is no problem, and he would toss that in as well.

By the next day, I got a call saying the service man was ready to repair my system and asked what time was good. Note that I asked if there was a way I could confirm what was being shipped and Dell said no but that I would receive a notice of when it was shipped and picked up, that I did. The Service man arrived with parts in hand - a motherboard and memory but no DVD. Hmm! While he was changing the parts, I contacted the service again to find out what happened and they apologized saying it seems the DVD slipped through the cracks but there were notes that it should be replaced and it would be once we addressed the main issue. With motherboard and memory replaced we bring the system up and things look okay so I slap in a DVD to show the issue and lo and behold, the DVD does not work. It goes in, will not run, and will not eject.

At this point, I let their technical team back on the system to conclude the problem was a bad motherboard. As a note, this was a 3-hour experience because of the stuck DVD which resulted in a new motherboard being shipped out and finally a DVD. Before getting off the line, I voiced my displeasure and that the next attempt better result in success or I wanted a new system/money back and they said they understood. Okay, so let's try again. About 2 days later, I got my call to repair the system after about 2 hours with another call to Your Tech Team'. We concluded the new motherboard was bad again, this time not allowing my wireless keyboard or mouse from Dell to work. The DVD however was finally quiet. Okay so after a long discussion it was agreed that they would send me out a new system either equivalent or better than the one I have to repair the issue and that the new system would arrive in about 2 weeks. I happily agreed asking again if I could check what's being shipped before it's shipped and they again said no that I would simply receive notices.

Now, here's where I completely flipped. About 3 days later a box arrives from Dell without any notice, it's a refurbished XPS tower without any monitor or keyboard so I called YOUR TECH TEAM' and asked directly for the Team's Manager. On the call, I explained this is useless because I already have a very adequate server and there is no way I could put this on my counter top in my kitchen. I also explained even if I could this, it has no touch screen monitor, keyboard or mouse. After roughly 45 minutes, he agreed to speak with his supervisor about getting my money back because it appears they no longer produce Studio Ones, my guess because of heat issues. He tells me however, it will take him a week to talk to his boss to obtain a resolution because his week was ending and his boss does not work weekends. Now that really made me happy!

Finally, today I get the resolution. "Nope, you can't get your money back and you can't speak to anyone else because the decision is final". After hearing that, I suggested a portable instead and he said they have tried that with other customers that have a similar issue with a Studio One and the answer is "Nope, you can't get a portable." My options at this point are: a) they will see what they can do about getting a monitor, keyboard or mouse for the XPS tower shipped already or b) I keep letting them try to repair what I have until the warranty runs out or they actually fix it. They suggested I could ship back the computer but honestly I was afraid they lose it.

As a note, I'm an engineer by trade and at one point I actually developed PCs for resale back in the late 80's. Yes, I know things have significantly changed but I'm trying to show I'm not totally incompetent in this area. Currently, I work as a Software Architect in the Wireless Communications Industry. Given what I've seen so far, I have no confidence they can address my issue with refurbished parts because the motherboard is 90% surface mount and if they could, I have no confidence in the design of the product given they stopped making it. Its obvious new parts are not available and the design is heat sensitive because of the compact nature of the mechanicals. That appears to be supported by their stance because I'm assuming I'm not the only person with the issue. I read the warranty and basically it says "Dell not responsible for any lose occur due to its product or to its service organization's incompetence. It's simply obligated to keep trying as long as the warranty is in effect without regard for the cost or inconvenience to the owner."

If you have suggestion I would appreciate them and if not I would hope you expose my issues to your audience so they can avoid the problems I'm experiencing. In my life, I have purchased about 5 systems from Dell but without question, this will be my last. At this point, I have over 20 hours invested in dealing with this issue and currently have a mess in my kitchen with basically a $1,450 piece of junk.

I bought a Dell thru phone, the computer came okay in March 2010. After that, within a week the mother board and fan broken and was replaced by Dell. Then the hard disk was broken and replaced. After that, the virus issue started; I contacted several times Dell tech support; they said I have to buy warranty. I bought Virus protection thru Dell. That is not enough? That is cheating the consumers.

I used the online technical support for a warranty product. After a painful hour of being told to remove the back cover and reinstalling it, I was told that the system would have to be sent to depot for "repair". Then Dell attempted to upsell me to pay for a Dell technician to come to me to repair the issue. When I refused, the customer service person persisted in trying to upsell me to pay for the repair that was covered under my new product purchase warranty. A total waste of an hour. Depot repair could have been scheduled in seconds from when I called.

Dell is the worst! I spent nearly $5,000 on an XPS 1730 computer. Within 10 days of receiving it, it crashed both hard drives. I called and they wanted to send me 2 replacement HD's. I pitched a fit and made them send a new PC, which I think now was factory reconditioned. I had the PC for about 4 months when the HD crashed again and they had to send the technician out to replace them and reinstall Windows. Last month, the RAM went buggy and crashed it again so I got a new stick.

I replaced it and still got the blue screen of death. I had to reinstall Windows OS. I called Dell for help because I was unsure my information was properly backed up and was told in order for them to give me any phone assistance, it was going to cost me $189.00 for their help, for 60 minutes worth of work! The representative had such a heavy accent he was barely understandable, extremely rude and pushy trying to sell me this service. He never explained what the support was or how long it was good for.

Their customer support has become so expensive that the working person can't afford to have their help, rendering the machine useless. It used to be you could pay $39 for phone support and it was good for 2 or 3 days. Now they no longer offer anything affordable. I attempted to install on my own and the install kept getting stuck at 34 minutes. Fortunately, I was smart enough to swap the HD's so I installed the OS onto the extra drive which installed perfectly fine and all my information is still on the other drive and readable so I didn't lose anything; but when I looked in my XPS kit for the drivers and utilities disk they had conveniently left it out of the folder they give with the machine.

I called in to get a new disk which is $9 + $16 in shipping. You would think for 5K they would include all the necessary disks in the event a problem does arise and if you're missing a disk, they would at least pop one in the mail without charging so much to do so especially since it's their mistake. They have become so expensive and I have had so many problems with this machine I will never buy another Dell PC again. For my $5,000, I got a lemon of a PC and have had nothing but problems with it since I got it. When they sent me a replacement, I'm certain it was a refurbished PC. When the HD's came, they said factory reconditioned on the box so I feel like I got taken. It's a horrible company to deal with. Never again.

I complaint lodged regarding a monitor & hard disk problems. The monitor they dispatched wrongly & the hard disk. Tech support was not responding properly & during the conversation time, the phone is disconnecting many time. I was very angry. I broke my Nokia 5233 mobile, worth of Rs.7000, kindly think regarding this issue & try solving this issue. Rs.43000+7000= Rs.50000.

Some while back I had Dell on the phone for some tech support on my wives' laptop and their representative wanted to sell me an extended warrantee that would cover any/all equipment attached to my computer. I explained that I had no Dell equipment attached to the computer but she said that it didn't make any difference, it would be covered. So I took it out. When the tech came out he said that her statement was not true. Only the Dell equipment was covered. We didn't have any Dell equipment connected to the computer so I called them (Dell) and said I wanted to cancel the extended warranty.

Since then I have been receiving phone calls once or twice a day, even on Easter Sunday. The calls come in without regard to time. I have written Dell four letters trying to explain the situation but Dell will not even extend the courtesy of a reply. They seem to have the opinion that their statements become law I guess. The trained chimpanzees who call aren't authorized to make any decisions of importance, so the calls go on. I have taken to faxing Dell with a note to read their mail. No answer I increase the copies of the fax. I'm up to 40 now but still the omnipotent Dell refuses to discuss the matter.

Let me preface this information by saying that I am a teacher and primarily use my computer for browsing educational resources, and creating text/ presentation materials. I don't require lots of memory and I am not running obscure programs. In short, I use a computer for very basic things and run the same programs as the rest of the world.

In August 2008, I purchased a Dell Inspiron 530S desktop. At the time, I asked for Windows XP to be installed as the operating system because I had heard horrible things about Windows Vista. They said they would not support the hardware if Vista was not installed. They recommended Vista, said it was the way to go, and I bought the machine with Vista. The machine lasted until December, at which point it crashed and I had to completely reinstall the operating system, along with updates and backed up files. From that point, the machine would last 2 months on average before crashing, at which point I would have to start all over again with the installations. I called Dell repeatedly during this time; I was told that it was something that I was doing that was making the machine crash.

Finally in June of 2009, I was speaking to a technician regarding this same issue. The technician told me that my hardware warranty was about to expire and I could purchase a 3-year extension for $250, which I did. Immediately after, the technician said that the problem must be the hard drive; he sent a local person out to remove the hard drive and install a new one. That worked fine for a couple of months when the process of crash/reinstall began again. Again, I am a teacher and I need to access my work files almost daily, so this was vexing. At the end of May 2010, the machine crashed yet again, and I was offered the choice of having another hard drive installed, or receiving a completely new system. I chose the new system, for which I waited a week. The new system (a B560s!) arrived with Windows 7 installed, and from the moment I pressed the "on" button, it began freezing.

I started asking Dell for a copy of my call log, which was ridiculously lengthy at this point. They refused to give me a copy of the log, although I asked various representatives several different times for a copy of my call log and was told they could not give the information out. On June 4th, I called again and spoke with "Karthik" (1 800-624-9896 extension 4543511). After the session with him, I was told that "the problem is completely fixed".

A day or so later, the machine froze again. On June 11, I had a lengthy call with "Onkar" (ID no. **) who blamed me for shutting off the system as it was trying to install for the first time. (I have re-installed Windows Vista OS numerous times over the past two years, and I know when the screen is frozen and when it is in working mode). At the end of the call, he assured me that "Firefox" and other programs like my grading program were not compatible with Windows 7. I was once again told the problem was completely fixed and not to download anything without making sure that it was compatible with Windows 7 (allegedly the most stable operating system to date!)

The machine froze the next morning, at which point I went to the Apple store and bought the iMac that I am writing this complaint from. I called Dell and spoke with David (a manager, extension 454-1660) to say that I want a refund of the remaining warranty price, since they obviously can't support the warranty. I was told that there was no way I would receive a refund; instead they offered to send me a B380S, which would take care of all of the problems. At which point, I told them that I didn't want to waste more time and effort on another piece of junk. They did try to contact me a few more times, but at this point, I am adamant that I want the balance of the warranty back, as well as the remainder of the purchase price.

I have no faith in Dell at all, and heartily tell people not to buy their machines. I feel that I have been taken advantage of, all these machines having glitches and it is allegedly my fault for trying to use the system to be productive. I must say, in the two months I've had the Mac, nothing bad has happened and I'm using the same programs that I used on the Dell. If I agreed to take the 580S (and if this was the solution, why did they not send it instead of wasting time with the 560s?) What guarantee do I have that I will not have the same problems?

Basically, at this point, I have a Dell 560S sitting on a table gathering dust because it's not functional, yet I am still paying a warranty and purchase price for this. Again, I have been told by (and believed) all of Dell's technicians that this (whatever they did during the call) would solve my problems. This company is behaving irresponsibly and I feel that I have no recourse. Please advise.

I am a small business owner that purchased a high end Dell machine 720. The machine over the past 18 months has had several replacements to include mother board, power supplies, disk drives, fans, etc. In early July 2010 it broke again. I called the service support center and they agreed to send someone out to once again replace the mother board and memory. Five trips from the Unisys personnel that do Dell support later (and countless phone calls to dell) they determined that they would replace the machine.

A machine without a Dell logo was sent to replace my machine and it shuts down after 8-10 minutes of use. We have spent over three hours on the phone with dell trying to determine its problems. This morning - a Monday and important work day, I am now three weeks without my workstation! Dell switches me around once again and wants me to spend yet another three hours on the phone diagnosing its problems. I have a small business and am the only employee not a computer specialist.

Why wasn't this machine tested prior to leaving the plant? They added insult to injury sending another broken machine. I have no one I can call you merely get some technician overseas that probably doesn't even work for Dell. Where do I go for help domestically -- Customer service? Please

I was offered a program by a technician at Dell who promised that it would include specific features. When the entire package was not forthcoming, I contacted Dell and was transferred from department to department, disconnected twice and finally unable to transfer to the complaint department. I feel that when a sale is made on the merits of the offered package, the offer should be complete. It would have been easy for them to just make good on the offer the sales technician had made instead of inferring that I had misunderstood and that it was just too bad!

We ordered Alienware Aurora Desktop online from Dell China on the 7th of June 2010. The PC arrived a month later on the 7th Jul 2010 but wouldn't boot. We called the Technical Support on the same day and spoke to a Mr. **** who informed us that the HD was faulty. He informed us that replacing the HD would be a faster procedure than replacing the whole machine. Considering the delay of the delivery of the PC, we thought it best to just replace the HD so we could then use the computer. The new HD arrived empty without any pre-installed ex-factory software and OS. The on-site technician, **** wanted to install the software and OS for us but there weren't any software or OS disks. He called Dell but was told that we did not buy the disks and that if we want to re-install the software and OS we would have to buy them separately. This is really strange.

Our understanding of a new computer that came was bundled with the genuine software and an OS should come with the installation disks. There was nothing the onsite technician could do. He advised us to take the matter up with Dell ourselves but he assured us that if Dell refuses to reinstall the software and OS we could ask for a new machine replacement since it is within 15 days from the date we received the PC. The new machine would definitely come with all the preinstalled software and OS. Alas, to this day after several calls, 2 letters and days of arguing with customer service, they offered to reinstall WIN7 only and not the other software because according to them we already made the decision to replace the HD and because of that decision, replacing the machine is out of the question unless if upon on-site inspection their technician finds a problem with the machine.

If we had been informed that the new HD will be empty, we would surely not accept the HD replacement and request for a new machine instead. We have no use for an empty HD and we certainly have no use for such an expensive unusable machine. Mr. **** of Technical Support refused to acknowledge the responsibility of failing to inform us about the new HD saying the other department is handling this matter. We are very frustrated and unhappy with the way they are handling this. We feel that we are being short-changed.

We do not ask for more than what is stipulated on the invoice nor do we expect to be short-changed. We only asked that they put back the software and OS as when the machine is new since we have not used it and since the HD defect was not due to our fault. Either that or replace the machine with a new one that comes with all the preinstalled software and OS as stipulated on the invoice. Dell refused both & they would not refund our money either. They also let us know in no uncertain terms that no matter what department we take our complaint to, they will not satisfy our request. I don't think our request is unreasonable.

I expect for a reputable company like Dell to honor their contract, to be fair in settling a problem and not resort to passing the bugs around and threatening the customer to accept their unreasonable offer. Everyone in the family is upset and frustrated because of this. And our son who is looking forward very much to enjoy the new PC during the summer holiday is deeply disappointed. We hope we are not left with an expensive and obsolete machine on our hands.

The system crashed and I needed a disk to restore Windows Vista. Although, I paid for the license to Vista, Dell refused to send me the backup disk. The first said they would charge me $249 to fix it. When I told them I could fix it myself and just needed the disk the price was changed to $149. The Vista license was part of the sale of the computer and the disk should have been furnished upon request with a shipping fee being the only cost I should have incurred. The same thing happened to a friend of mine, but she had an HP computer. HP sent her the restore disk free of charge.

When I have a problem and call Dell Support, the call goes to India or Philippines. And they said there was no warranty and asked for the credit card. When you give them your warranty number, they put you on hold for at least an hour and come back to report to you that it is invalid. I finally called our IT support, and they were able to fix the problem. And they contacted USA Dell to report to it.

I received a Dell Inspiron E1550 as a Christmas gift from my daughter in 2006. A few weeks ago, it crashed. I understand that this happens all the time. No problem. I have a 4 year warranty that is still in effect. So, I call Dell technical support and spoke to a gentleman who is probably in India and can barely speak English. To cut the long story short, he didn't understand what I was trying to get resolved, and now, I have a laptop that will barely work and I have no data. Pictures are not a big deal. Taxes are a big deal.

Trying to find a phone number for a person representing this company who can speak English is impossible. The Dell website takes you in circles, cleverly avoiding any contact information for someone in the United States. Bottom line, the customer service is horrible. I'm at a loss of extremely important data and paying upfront for an extended warranty that is totally worthless.

i bought a computer for college. the first week i got it the computer stopped working. i called the support person. he was rud and told me to go through these steps but nothing would work. i told him the hard drive was no good. after that i kept putting money in replacing parts. it took all my money repairing my computer also time and gas. this computer is junk and is a worthless

I purchased a Dell Computer in December 2009 as soon as I received my Dell it turned off on its own my fault I should have returned it right away but kept it 6 months later the hard drive went out because of the warranty it was replaced for free. I was hoping this would take care of the Dell shuting off on it's own but it did not. In June 2010 I opened my computer and the hinge broke off it and also the side where the cd's were to be used had broken off a few months back. I paid over 1,000 dollars for this computer and have had nothing but trouble with it.

Again my fault for keeping it! I called Dell customer service 5 different times in the week of June 19th thru June 25th finally I got someone who would talk to me after everything I went through with customer service that would talk to me without me paying additional money to tell me my computer was shot!! I asked for a manager to call me back and I was guaranteed a phone call from upper management within 48 hours that never happened. I am very upset with Dell about the way I was ignored and also the product that was sold to me.

Purchased a dell computer on 4-9-10 it crashed on 5-22-10. Called technical support, went thru steps to fix it did not work, i was told it would take up to 3 to 4 weeks to recieve a brand new replacement computer from the manfacture. Recieved replacement computer on june 15 or 16. Replacement computer was not new it was refurbished, found files on it that were not mine. crashed on june 21 or 22. Spoke with dell reps, was advised they had to mail hard drive to tech and they will call once they recieve it.

Recieved a call june 28 stating tech will be here by 6 pm. Called dell tech support to try to locate techinican ask to speak to a supervisor was told no i can not i told him i could because a supervisor has helped me before was hung up on. Called dell again to complain about what just happen and the tech called back stated the call was dicsonnected (not by me). Called World Wide Tech spoke with a lady who advised me that a tech named Joseph was working on this but i was not scheduled for june 28.

I just graduated from school for medical billing and coding. I was starting my own company, cause i did so well in school my teacher used her contacts so i could establish my business. I was on a porbationary period of 90 days and after that me and my clients were going to sign a yearly contract if my work was sufficent. During my probationary period, i was also going to be paid. I recieved my pay for the first 30 days but after that my hard drive crashed. Dell told me it would take 3 to 4 weeks for a reaplacement computer i told the dell rep that i cannot wait that long because i was running a business. they told me i had no other choice to wait. now the replacement computer they sent crashed within a one week period.

I have lost money and clients. My reputation has been crushed and also my teacher who set up my clients for my business. What upsets me the most is dell protested that the only option i had was a new computer had to be sent, but my replacement computer has crashed and they can send a tech to fix it. Now what am i supposed to do. No job and no money.

Since the day one laptop o/s windows 7 crashed. After several days of trouble shooting I was asked to send it to depot and sent it back. Dell never delivered it back. Several calls but they just said it was delivered to the address on file which is my address.

Second problem with a Dell computer that I have owned a month and a half. At one month it started crashing and rebooting and would not even allow me to start it in safe mode. After six trips to Best Buy for repair by Geek Squad, I took it home with the assurance that it was fixed. By the time I had loaded three of the programs Geek Squad had removed by reinstalling the OS, the screen was flashing white squares, then bright diagonal lines. What a piece of junk! Of the 7 weeks I have owned the computer, Geek Squad had it 3 and I had it 4. Today it goes back again. I need it it for my photography business which will be closed until it is returned.

I am an attorney in solo practice. I am also a part-time judge so my practice is limited.

My secretary's Dell Optiplex 360 computer would not even start up about a month ago. It was under a 2-year next day parts and labor warranty (about a year old). It took Dell about ten (10) days to repair it, and that was only after repeated phone calls and getting directed to a new person each call. When it was finally repaired the service tech from Dell asked me if I was aware Dell had sold me a refurbished computer, which was a surprise to me.

If there are sufficient numbers of people who have experienced a similar problem, I would be happy to just see the matter pursued as a class action. I'm not so much interested in compensation as I am in making the point to Dell, and others, that there are consequences to their failures to perform on their warranties.

If there is not sufficient interest for a class action I will pursue the matter myself by bringing an individual suit against them on the warranty breach and on fraud for selling a refurbished computer as new.

I have been treated absolutely abominably by both Dell's Technical Support Unit in India, as well as by Dell's "supposed" Corporate Offices, also located in India. I have repeatedly requested to be allowed to share my numerous complaints about Dell, along with the defective $1,000.00 plus product that I purchased on-line for Christmas during 12/2009, however, I have been blocked by several of your associates every step of the way. I even just tried to call your American Corporate Offices in Round Rock, TX, which has a Texas area code (502), only to be diverted to India once again...

And then, once again, they refused to provide me with either a person's name from your Corporate Offices in TX, or a telephone number so that I could reach out to someone in Texas. I was a police officer and fraud investigator for many years, and I have to tell you, I'm getting a real bad taste in my mouth right about now. As a result, I am now more determined than ever to make personal contact with Mr. Michael S. Dell, your CEO/Chairman, and it's my mission for me to be provided with the opportunity to relate to him directly how poorly my Dell experience has been over these past five months.

I am almost 57 years of age, and this has been the single worst customer experience I've ever encountered! I have also repeatedly requested, if not demanded, that my previous emails be forwarded to someone high up in the Dell Corporate Office hierarchy, but that has never happened either. What in God's name is everyone afraid of at Dell? Is this the way you're training your tech support and "Corporate" associates over in India!? Do you really believe that this is the way you will make money in the end; to treat your customers terribly and have them simply purchase their products from another company?

Sridhar, I've been telling you that if this continued I would find a way to make contact with someone high up in the Dell hierarchy in "America." I am now going to write a cover letter, and send same directly to Michael S. Dell in Round Rock, TX, along with the copies of most of our back and forth emails since 04/26/2010. And even though I don't have any of the emails prior to that date, I'm sure that they can simply go on to Dell's internal computer system and view all of the times I've called since January, less than one month since we purchased this computer, and see for themselves. Accordingly, you no longer need to call me, as I have totally lost my trust and faith in you, as well as anyone else at Dell's India location. I will now only deal with someone from your main Corporate Offices in America...

i have dell laptop modle vostro 1510.their charger is broken.

Ipurchased a computer from Dell. The reason for purchasing this particular model was that it came with free upgrade to Window 7. Now that I upgraded to Windows 7. None of my drivers work and I am not obtaining the proper technical support to relieve my problem. I have invested over 8 hours into trying to get my web camera to work. They just don't have the answers. Now they are trying to shut me up with claiming the web cam must be defective. I don't believe this because I can see myself on a video chat. Please help.

Warranties and outragous extended warranties prices.

On May 5th, I locked myself out of my computer by changing the password and forgot what I changed it to. So I panic and call Dell to see if they can help me. Got through and told them my problems and they asked for my information, gave it to them and then they ask what was wrong and I told them that I changed my password and forgot what I change it to and can you assist me and they say sure. They stated that your warranty expired and you need to pay $259.00 for an extended warranty before we can help you. I said what no way so they disconnect the call.

When my products were under warranties, you could not get through and now that they expired, they will not assist until you buy extended warranties in which the price of them are quoted differently not consistent and to mention outrageous. On my laptop, I was quoted three different prices from $59.00 up to $259.00. I was quoted $499.00 for my flat screen TV just outrageous!

Since 2008, this type of service has been going on since I brought my laptop and flat screen television. Again, when your products are under warranty, you get transferred over and over again until you get tired of it or the disconnect the call and any normal person that is sane will not put up with this that is why I wrote to the Dell and BBB before.

When I tried to call about the flat screen television, the same thing happened when I noticed that black streaks were coming across my screen when my TV was under warranty, kept calling and calling - nothing; being transferred over and over again until you just cant take it anymore. My screen has gotten worse, but if I want it service after the warranty expired, you have to pay a fee or purchase the extended warranty but when it was under warranty, you just get transferred like I say until you get tired of being transferred or hung up on. I am so sorry that I am repeating myself but thats what I went through since I brought their products.

It is a terrible and frustrated experience when you buy a Dell product. I am truly sorry that I brought these products from Dell because their products are not good products as I have been experiencing problems with them and the technical services are the worst in the country.

Now Im stuck with very expensive products: flat screen TV that you cant see they the picture and still paying for it; and my laptop, in which I have not for about a month even though it was my fault. In the manual it states that if you forgot your password to call Dell and I did and still locked out.

I have been a customer with Dell since 2004 I believe a long time and have not received any decent service from them until I had to write the Better Business Bureau and Dell Headquarters to get some decent service. It seems that I have to open back up the previous claim because it seems that your service will never be fulfilled unless you go through them.

If Ms. S is still there and get this complaint, if you can get a chance to call me back, I will truly appreciate it. If not, I will let BBB know that this problem recurred and is not resolved. I will take legal action if I have to for all the pain, inappropriate and no service that I have receive and the extensive time that I spend on the phone with technical support for nothing no service.

Thank you for taking the time to read about my recent problems

I called and talked to a tech service representative and he agreed the replacement computer should have included the proper video card.I have a letter from the tech service person that confirms what I am saying. I was assured that I would hear from Antony Richmond the next day. Its now two days past and no contact from Antony. This process started in April 2010 and it is now a month later and I still donot have a functioning computer. Each day that I can't use my computer cost me money.

Two Dell Laptops - Inspiron 6000 purchased in 2005 and my daughter's that I cannot remember the name, but purchased in July, 2009 - have the exact same problem - Keybopard works fine in BIOS and after the OS boots - XP and Vista respectively - the keyboard does not work - mosuse included - USB keybaord and mouse included. Called Dell several times and (with a translatopr :-) ) was told that both Laptops have a SW problem and for $179, Dell could fix it. Well, how can they make that statement - guy told me that if the keyboard works in BIOS, then it must be a SW problem. My take - after some experience trying to load a Win OS on the 6000 and having to create my own SlipDisk for XP-SP2 to do this - is that Dell is taking advantage of customers - BIG TIME!!!

Neither computer will boot anything from CD/DVD or the USB - and this my friends is very suspicious. My take - Dell is putting logic in the BIOS that shuts the machine down after a period of time. When the average "Joe Computer User" calls Dell, they do their best to sell the $179 SW Maintenance. I know first hand what computer repair shops can make from the average user - outrageous - $300 to fix a Hard Drive that only needed the Boot sector fixed with installation disk - 10 minutes at most for this. Well, keep the posts coming as this is the only weapon we have with Dell. And yes, their support people are ALL located overseas, and do their best to sell you additional whatever rather than focus on fixing the probelm.

I experienced a printing problem with my Dell Inspiron 546. I called the support department explained the situation, was transferred no less than 3 times, each time repeating the problem; then finally being told my issue involved a "hardware" problem that the 2-year free support will not cover. So after approximately 30 plus minutes on the phone, nothing was resolved. Dell's policy seems to be that of a strict money making only endeavor. You want help, you must buy it. Advice, stay away from Dell!

My Dell Computer (four months old) experienced a major system crash that resulted in losing my operating system and all of my files. My wife called tech support for help and the tech wouldn't even look at the system, but told my wife that everything is lost? How did he know that? Over the last two weeks, we have called several times with problems resulting from that same crash and only to be told we will have to pay for the service. I did pay $94.00 for one call, but still had other problems the next day.

One tech actually made matters worse while trying to fix some issues with my computer and then passed me along to someone else supposedly better trained and who wanted to charge me for the help. What's odd is that I got tech support without paying for it for years for my older Dell computer, but not this one. I was told another $175 plus would buy me a contract for one year and then they would fix my problems. I am also in the process of finding someone at Dell that I can explain my problem to that might listen and that is not someone that works in Tech Support for all they want to do is to sell me a Tech Support Contract. I am disgusted with Dell and I need this computer to search for a job on a daily basis. Today, I couldn't print a document from the unemployment site that is very important to me and can't even see the information on it. A tech tried to fix that and couldn't?

My laptop lost MS Word and we contacted Dell to correct the problem. They said I needed a new operating system (Vista), a new version of Office, and a new version of Outlook to upgrade my XP Pro operating system. Th, and Norton ,e software was sent and the nightmare began. After 1 week on the telephone and many hours in front of the computer, they said they had rebuilt XP Pro on my laptop, and that the software for Vista was incompatible on my machine. They said I could load office, Outlook, and Norton Internet Security. I was able to load Office, but Outloook and Norton would not load.

I had purchased a service contract from Dell and I feel that their people have destroyed my computer to the point that it is not longer usable, and my wife and I have lost thousands of hours of work on this computer for ancestry research and cooking recipes we have developed over the years. To say the least, we are livid about this. I have invested thousands of dollars with Dell over the years, but I doubt I will spend another dime.

Approximately 1 year ago, my father (age 60) bought a Dell because that is what he was used to working on at his company. Dell did not install the software correctly, so he would call me to come over because his computer was acting sluggish. I would try to defragment it and an error would pop-up. Having only 2 hours to invest, I was never able to address the issue.

A year later, I finally went through three different tech supports and its a software issue that is not covered. I will invest another 8 hours today trying to get the issue resolved. Dell should replace or fix the computer for free. Beware, if you buy a Dell and your not a company with a tech support department, you will be in trouble!

This is the second computer that we have had in less than three years. Our first computer, after only 10 months, had to be replaced by Dell. And by the way, it only took Dell two months and about 100 phone calls and emails to get this to happen. Now, this second computer is having the same issues as the first. Hard drives going out, video cards going out, audio cards going out and finally, not enough memory. At no point during the sales process did Dell ask how much memory we wanted and what the difference was if we got more memory. Had it been explained to us that the more memory we have, the faster and better, then of course, we would have bought more memory.

However, no one told us that. Now, when I asked for them to help me fix the computer, the techs all do something different. No one can tell me what is wrong and all they want to do is buy more memory. They won't give me the main number to the customer service in Texas to handle my needs or anything! And upon asking them to compensate me the memory that they want us to buy!

Funny that $70 to make a customer happy is not important to Dell. And it's even more interesting that you can't get a hold of anyone in the U.S. who is an American citizen to help make one of a thousand customers happy. I guess that Dell is doing so bad that 2 gigs of memory is going to send them into BK. Their products are not reliable. Their customer service is horrible and they are willing to do nothing to make their customers stay with them no matter what.

I work at an elementary school, part of the Fremont Unified School District in California, and am also a full time student. I ordered an Inspiron 1525 laptop on October 13th. I received the laptop on October 22nd, but it did not work due to a hardware problem. The technician asked if I would like him to send me the parts to fix it or if I would like him to send me a new laptop. I told him I would prefer a new one since it was brand new out of the box and didn't work. He told me it would take 7-10 days for my new laptop.

On October 27th, I checked the status of my order and there was no information. I called Customer Service and was connected to Jan **. He told me the order had not been processed and that he would do that right away. He said he guaranteed that it would be sent out by the end of the week. On November 3rd, I called him concerned that it had not yet been shipped. He wrote me an email later that night telling me that he tried to get a hold of me at work and wasn't able. I sent him my cell phone number which was part of my contact information that he failed to call. I also told him that my school was not closed when he called and that I was actually there.

He just failed to use the dial by name directory or even just connecting to the office to be transferred to my line. The next day, I finally was able to speak with him and he said that the shell I had ordered was on back order. I reminded him of our conversation the week before when I expressed how important it was that I received the computer as soon as possible and how I even mentioned that color or design was not an issue. He later called again and said that part of the screen was on back order. I asked him to order me a different model that they did have all the parts to.

The next day, November 5th, he said that they now had the part and he would reprocess the order. He told me that he expected the laptop to be shipped out in another week. I told him that I didn't believe him, that this part just reappeared and asked to speak to his manager. I was then connected to Carmelo ** who told me an entirely different story. He told me that the part that had been back ordered was simply a piece placed on the laptop that said it was a replacement laptop. I asked him why an expedited order would be held up for a part that did nothing. I told him that I would like him to get me a different computer that the manufacturers actually did have all the parts to since this all seemed very fishy to me.

On November 7th, an order for a Studio 15, order number **, was placed and Carmelo personally guaranteed that he would track my order, have it expedited, and would try to have it mailed out by the end of the week. When I checked the order status on Monday, I saw that it was expected to arrive on November 20th but was still in production. I called Carmelo to ask him why an "expedited" order would take longer than my initial order.

I also expressed my concern of receiving the laptop by the 20th if it was still in production on the 17th and again on the 18th. He said he would follow through with manufacturing. I told him this should have been done when he initially made the order since I desperately needed the computer for my online college courses and for work. He told me he had done this the previous week and was told by manufacturing that there was a back up for the processor, but the processor was received on the 15th.

Today, which was supposed to be the shipping date, I received a phone call stating that a part of my computer that is back ordered will push my receivable date to November 26th. I called Margarita ** (Carmelo's manager) today to find out why this wasn't discovered when we put in the initial order seeing as how desperately I needed the computer. I think that when I put in this order, especially after what happened last time, Customer Service should have ensured that all the parts needed to make a laptop were available.

Also, a customer with an order that had been "expedited" should have been notified sooner than the day before they were supposed to receive the item that there is a component that is unavailable. I asked her to send me anything until then so I can at least function. She told me that as Dell is a "made to order" company, that they could not do that. I can't imagine that a company as big as Dell is unable to fulfill that request.

I just got a call today from Carmelo which is unacceptable since I've requested not to speak with anyone below Margarita's level again. I was told that I can expect the computer in 72 hours. Since today is Thursday, 72 business hours is not until next Tuesday, November 25th. I'm not seeing that anything has been done to help my case or push it forward.

My major problem here is that I still don't have a computer after ordering it over a month ago. I have a laptop at home that has been my computer for the last five years. It is not dependable anymore, often crashes, runs slowly, and has a loose wire so I have to play with the screen so I can see. I can't take tests on this computer as I am afraid that it will turn off in the middle of my test. I can't write papers on here as I sometimes have to hold the screen while I'm writing and it will often turn off in the middle of my paper because it overheats.

I'm taking a CIS class that teaches the Office 2007 applications, but I have trouble using that software as my computer can't handle it. I also can't watch the videos for my classes. Each week, I am spending hours driving to my college, which is over 45 minutes away, and spending time there using their tech room. This has totally lost the point of taking online classes. I've also had to spend a lot of extra hours at work since I can't do the things that I could do from home, which at this time includes creating our new school website. If I hadn't already spent hours on the phone with Dell, I would have cancelled this order a long time ago and gone to the store to buy one.

I have asked many times for a temporary system to be overnighted to me or a system which you actually have all the components to, and now I am demanding it. I want service and I want a computer! Is this too much to ask from Dell? I finally got a computer on 11/25/08. Then, I got my bill 12/19/08 and had late charge and was charged full price for the new laptop. I was finally able to get them to take $250 off to make the laptop they sent me the same price as the one I had originally purchased.

Now I am getting advertising emails from Dell. I have gone to the website several times in the last four months to take myself off their mailing list as I never want to buy something from them again. When I complained in March about still getting these emails, I was sent the following: "We will process your request as quickly as possible but it may take approximately three weeks for some changes to take effect. In the interim, you may continue to be included in marketing programs. You will also continue to receive messages regarding billing, order confirmation, rebate fulfillment and other communications related to your accounts, which may include notices about special offers and new benefits.

That was 3/26/10. Since then, I have continued to receive their ads. I just got one today, 4/23/10. I have saved all my email correspondence with Dell. Hours were spent on the phone with Dell. I spent hours traveling 35 miles from home to school to use their computer labs. I fell behind in school and work. Now, I feel harassed as I have asked repeatedly to be removed from their mailing list and yet I still receive their spam mail.

I was having trouble with my Dell Dimensions C521 desktop computer. Eventually, Dell said they had to do a computer exchange. They told me that they were going to send me a replacement tower, and once I was to receive the replacement tower, I was to use the same box as the replacement tower came in, to send back the Dell Dimension C521 tower. I did that through FedEx in June 2009. I have since been having trouble with the replacement tower, it no longer works. I've contacted Dell technical support numerous times on the issues, they have told me that there was a red flag on my account. They're claiming that I did not return the original tower back to them. I did send it back to them.

I was on the phone all day with Dell trying to get some technical help on my current tower. They just advised me tonight that there's a block on my account now. They will not help me with the issues I'm having with the replacement tower. The original tower was a Dell Dimensions C521, the service tag on that one was 75HV4D1. The computer tower I am having trouble with now is a Dell Inspiron 530S. Its service tag number is 7G2FBK1. That tower isn't working. I need to get these issues resolved so that I can get my tower repaired. It's still under warranty until 2011. Can someone please get back to me in reference to this? The reference number is **. The replacement order number is **.

Someone gave me a Dell computer, and when it was about 5 years old, we got a virus. I called Dell, and had to ask to speak to another rep as I could not understand the one I had on the line. I was told that my warranty expired and I had to buy a new one for $240. The new rep remote accessed my computer and she thought she had taken care of the virus, however it came right back the next day. I called again, could hardly understand the person, however he told me that my computer is compromised and they have to wipe it out completely. And they will send me 2 disks to do this.

A few days later, I got the disks, loaded the first one which was a CD format, and my computer only had a CD drive. This disk wiped everything out completely. Then I was told to load the second disk, nothing, it was a DVD format. So I asked them to send me the correct disk in CD format, but nope, they don't make them anymore. I was talked into buying a new DVD drive, which I ordered at $59.99. About a week later, nothing came, and the money was put back in my account. I called, and as usual, the person I spoke to had no clue, so she ordered it again. Same result, it didn't come. I called yet again, "Oh those are out of stock," I was told, "I'll send you one that's cheaper ($39.99)."

Sure enough, this one came and guess what, it's a CD drive. So now they won't refund my money until they get the package back. No charge to me, they are going to send me a UPS label via email. "I have no email," I yelled, "you wiped out my computer!". I was beyond annoyed, they sent someone from UPS to pick it up, this took another week. We are over 3 weeks in at this point. So after I got the money back, about two weeks I called and ordered another DVD drive. This one finally came, I uploaded the DVD disk, spent another eternity on the phone just to have the rep give up. My computer's a lost cause.

I can't even yell at these people anymore, I am exhausted. "I want my warranty back", I said. "Nope, we can give you partial back, but not the whole thing", replied the rep. I had to go up the ladder again to a manager because I wanted the whole thing back as they had not only not fixed the problem, they wasted at least 20 hours of my time on the phone. Finally they agreed to refund the entire warranty. I took the refund and bought a brand new HP around 6 weeks ago. Today, I checked my account, the geniuses at Dell have taken $59.99 out of my account twice. Remember the first 2 drives I ordered? Well, apparently they were now in stock, and the rocket scientists decided to send them to me.

So back on the phone, went up the ladder, and they would not put the money back in my account until they receive the drives back. I asked to speak to this guy's boss, he doesn't take phone calls I was told. It's like stealing, I did not authorize this withdrawal and now they are holding my money hostage. What if the drives never show up, what if someone steals them off my porch, you don't have to sign for them. I hate Dell, I tell everyone my story, no one I know will ever purchase a computer from them. Furthermore, outsourcing may be cheaper, but at what cost to the customer. My phone calls were so long partly because I had to keep asking them to repeat themselves. I will spend another 2 hours on the phone tonight guaranteed trying to get my money back.

Dell customer service is cheating. I have a new computer from Dell and they gave a new Windows7 upgrade. After upgrade, the network didn't work and after lot of time wasted on phon, the support person told that I can use the next level support for which they are going to charge me extra. I do already have a 2 yr agreement with in-home service. Later I found that it's a known problem and the fix is also simple.

When I followed the instructions to set up my Dell V313W WIFI printer the light indicating I had a signal would not come on and I could not submit my service code number without being asked for the name of the original purchaser. I call the service number I found on the Dell web site and I was told I would have to pay $300 for a 3 year software warranty to have this fixed.

2 Dell laptops both have problems from the start. 1st laptop wouldn't shutdown. I've spent hours on the phone with tech support and they couldn't find the problem. Months went by and it only got worse. Finally after 8 months, I did the same routine they have me do and found out the hard drive was bad. At the same time, I was having problems with my first laptop I had to buy another one.

My second Dell laptop had different issues. This one would shutdown but had a knocking noise from the hard drive and would crash shortly after, when restarting it would crash. Tech support mention software problem. After being on the phone with support, he finally transferred me to another support line and they hung up on me during the transfer or maybe he just hung up, I don't know. But it doesn't end there. The 1st laptop stopped working after 2-3 months of the new hard drive. I get the blue screen and now it's useless. The 2nd Dell laptop knocks during an update of iTunes.

After hours spent with both laptops, I know now it's a waste of money and time with Dell! I own another Acer mini laptop that I bought at Wal-Mart for 300 USD! My Dell laptops are both over 1,100 USD! I wouldn't recommend buying a Dell laptop. We use desktops at work and they seem to work a lot better and from the complaints I've seen it's usually their laptops. Beware of buying Dell!

I bought a Dell laptop on 9-20-2009, with the knowledge that I would get a free upgrade from Windows Vista to Windows 7 when it became available. I never received it by mail, so I called, and can only get through to techs in India, No way possible to talk to anyone in the United States, and was repeatedly told the offer had expired! Why didn't Dell just mail the program to me when it became available? I was never told of an expiration date on it, just assumed I would receive it as promised by the salesman #19. No supervisor could be reached and they would not even give me a name for one of their supervisors.

I will sell this Dell laptop and purchase another, not a Dell product! I don't think it would break the bank of Dell for them to send my upgrade now, as I was promised, to keep a customer happy. It's very sad to know, of all the other complaints I have now read online, about Dell Co. and the tech support all being in another country, it is ridiculous. I am now stuck with Windows Vista, which got very poor grades when it first came out in the first place, unless I want to spend more money to purchase the upgrade Windows 7 program. It's one big monopoly anyway!

I contacted Dell to upgrade from Windows Vista to Windows 7. I was told this would take 2 hours. The call center was not in America. I was told by the representatives that some software would have to be removed and later put back on after the installation of Windows 7. My antivirus software was removed MacAfee. The problem started when I got error messages and I tried to call back the supervisor who told me to call 1 800 ext. 7269679 with case no. 814355802.

After 1 hour, I received two error messages. I tried to call the number back and use the ext. given. I was on hold 3 times for over 45 minutes. Call back the fourth time and I got a rep who said he would transfer me and I was on hold for another 30 minutes. This went on for over 4 hours. I spoke to 3 supervisors and at least 4 reps. The last rep tried to help me get my antivirus software installed but it did not work so his supervisor said he will send me a disc but prior to that, I had talked to the software department who said they could help only if I buy the service for them to help me. They do not help for free.

At this point, I am very angry. The rep did get the printer up but without any virus protection, I cannot go online. The rep said I will receive the disc within 5 business days. I logged off the computer and tried to restart it and it took 3 minutes to come up when it use to take 45 seconds. I also got a error message said I needed to download a program that was missing to continue. When I went to Microsoft to download the software, it said it exists on my computer already. I called back to tech support asked to speak to a rep in America. I was transferred to America but I have to pay $350.00 to speak to North America. No, I did not pay.

My computer is slow, not functioning properly and all I got from overseas is I'm sorry. I am unemployed and I send out 30-40 resumes a day and network to find a job. This computer was purchased in Oct. 2009. It was working fine until reps overseas took control of the computer and now I am without a computer and the ability to get the issue resolved unless I pay $340.00

Laptop won't connect to internet. I know I'm not literate when it comes to computers, but I refuse to pay Dell for North American services just because I can't understand the technician in Iran, who then gave me someone in the Philippines, who disconnected me. No wonder why the owner of the company is rolling in the dough.

I've been on the phone for an hour and a half & this time, I got disconnected. How many times do I have to repeat my service tag number. The third rep gave me a case #, then disconnected me. Now I call back & they want to charge me over a hundred dollars. Can I charge you for the incompetent so-called customer service you all pretend to provide?

My laptop is less than a month old. On March 23, 2010, I was hit with a virus that shut down access to my laptop. Upon calling Dell customer service, sales, technical support and talking to a supervisor, I was refused help of any type--telephone numbers to call for help, suggestions to handle my problem and refusal to return my less than one month old laptop. I was continually interrupted during my conversations with all departments telling me that I must, at that time, pay an extra $379 to receive any assistance at all. I find Dell has failed greatly here and furthermore, I would never recommend to anyone purchasing a Dell computer.

This is the fourth purchase I have made from Dell. I was treated rudely, not allowed to ask questions and was told that my laptop was lost and non-repairable. This seems to show that Dell has become too big a company to actually care about customer satisfaction. For anyone reading this, I beg you to consider the company you deal with when purchasing a computer or laptop. I received no information on who to contact so I called my Internet provider who steered me to Microsoft, and Microsoft had my laptop running and back in perfect condition within 10 minutes. They were pleasant, understanding and as shocked as I was at Dell's lack of concern. This is after spending an hour and a half of being passed from one department to another within Dell, and constantly being told to pay $379 or receive no help.

My Dell computer got a virus. I called Dell and got this Rajeen. He could not help me, the virus was just too bad. So I told Rajeen I was taking the computer to a local store to get it fixed . He became angry and yelled at me. I hung up. I called Dell and told them to take the fee off my credit card and my complaint about the rep. I got my computer fixed at a local store. Not end of story.

This Rajeen called and harassed me for days about I could have lost him his job. I ratted on him and so on and he had my credit card info and my address and phone number. I called the sheriff. They said next time he calls, tell him he will be charged with phone harassment. He called and I did. The phone calls stopped. End of story? No! I get my credit card statement. There is the charge for $247 more than I paid for my laptop. I have called Dell daily and am on hold or passed from person to person trying to get my money back. This is ridiculous. I want my money back. I would like to know that something was done to Rajeen or whatever his name was.

I contacted Dell tech support to repair a problem with a printer. I was told that I would have to spend $29 to get the support I needed. I paid the money then allowed the tech to "take control" of the computer. For the next two hours the tech checked a few settings and downloaded an updated driver. When he restarted the computer, it got hung up on the welcome page. We tried again and it hung up again.

I was then told that the problem was with the computer, and that I would have to pay $49 to get the support I needed to fix it. When I argued that there was no problem with the computer until the tech worked on it and that I didn't feel that I should have to pay for the support to correct a problem he caused, I was told that that is not the way it works. Instead I had the tech restore the settings on the computer to 5 days earlier when everything was fine. He told me that it could take up to an hour to restore the settings and that he would call me back when it was complete. Restoring took less and two minutes and the computer was totally back to normal.

This is a total scam by Dell. They messed up the computer so that I would have to pay additional to fix it. I have asked for my money back, and I am getting the run around. I was told that someone would contact me today to resolve my issues, but no one called during the specified time. Instead, I called and complained again and demanded my money back. Why would I pay $70 to troubleshoot a 3-year old printer when I can buy for less than that? This is Dell just trying to make more money through this scam.

Stay away from Dell. Buy Apple instead. Their tech support treats you respectfully and as if you are intelligent and capable. I paid $29 for no help whatsoever and wasted two hours on the phone with a tech who didn't know what he was doing (best case) or was deliberately messing up the computer so that I would have to pay more money to get it fixed.

I bought a Dell notebook, Inspiron 15 from Officeworks in Melbourne, Australia on 22 December 2009. In December, I went overseas and returned to Australia in February 2010. I had carried the notebook with me while traveling. On return, I found that the LCD screen of the notebook had been damaged. It had long cracks and one large spot about 4 square inches where nothing can be seen. On 25th February, I rang Dell Technical Support. I was told by the Technical Support that as I had not purchased extra warranty, this type of accidental damage was not covered under regular warranty. The technical person I talked to was Al and he said that Dell could provide me a new LCD screen for about 195 Australian dollars and since this was my first deal with Dell, they would offer me a waiver of the maintenance cost their technician replacing the damaged screen with the new one.

After I agreed to this arrangement, I was handed over to their sales section to talk to one Percy. Percy quoted me the price of $198 and confirmed what Al had said about maintenance cost. I was further told by Percy that the new LCD screen would arrive at my place in five days and then if I give their technical service team a call, the latter would organize a maintenance person to come the next day to replace the damaged screen with the new screen. Five days passed, no screen came nor did I get any communication from Dell why the screen did not arrive and when it would arrive. Getting impatient, I rang Dell on 8th March 2010 and talked to Carol. I was told then that it normally takes about 8 to 10 days although Al had told me I would receive it in 5 days. I was told by Carol that I would probably get it by next Wednesday, that is 10th March. I told her that if I did not receive it, then I would ring them again.

I got nothing by 10th March. Waiting a few days more, I rang them again on 16th March. This time, I talked to a Senior Technician named Kristian. I told him the full history of my experience with Dell so far. He spent some time understanding my problem. He went back and forth to other people. Sometimes, he told me to hang up saying that he would ring me back after some time. He did ring back. Finally, he came back and told me that they had no new parts but had some old parts which I could take and that they would waive the maintenance cost. It would be delivered the next day. If I wanted a new part, I would get it after it was manufactured. I told Kristian that at that stage, waiving the maintenance cost was not the question as I had been waived that when I first decided to order a new screen from DELL.

I could not accept the old parts at the same price and gave him the example of ordering a new car and when I went to take delivery of the expected new car, being told that no new cars were available but I could take an older model. He understood. I further told him that if they were going to give me old parts for the cost of new parts, I would like a refund. He went back to the sales team and told me that Percy, the sales person , who originally sold me the new part for 198 dollars would ring me back in 30 minutes and I could finalize everything with him. I waited. Percy never rang. After 1 hour had passed, I rang Percy. He repeated what Kristian had told me earlier.

I also told him what I told Kristian earlier that I wanted a refund immediately the same way Dell had deducted money from my credit instantly on 25th February when I agreed to place an order. Percy sent me an email about the refund mentioning 90 days as refund time and to confirm that I wanted the refund. I sent the confirmation immediately and also mentioned that I wanted refund immediately as we had discussed on the telephone. Till now, the 22nd of March I have not received my refund.

I purchased a laptop, Dell Inspiron 1525 laptop from Best Buy about a year and a half ago. Within the first month of purchase, my hard drive failed, and then it failed two more times after that, only months apart. Because Best Buy sells Dell products, I was under the assumption they were an authorized dealer. There was nothing telling me they weren't, so I purchased a warranty from Best Buy, besides having the 1 year manufacturer's warranty. I had it repaired through the Geek Squad at Best Buy 3 times, and when my heat sink went, my warranty with Geek Squad had expired. I then went directly to Dell, and explained my problems, that I've had since I purchased the laptop. Obviously it's defective but they failed to admit it, or stand behind their product. They promised me that they would check my laptop out completely, and thoroughly, and send it back as good as new.

I sent it back within my limited warranty dates, with a list of issues I was having, besides the heat sink. It was sent back to me about a day later, which I knew was way too fast, considering they promised to check it out thoroughly. It came back with missing screws, and a crack on the corner. None of the other problems were corrected, that I had asked them to fix either. By then, my warranty was expired and I was unemployed, so I couldn't afford a new plan. They told me before it expired that if I called again, I'd be charged $45 to even speak to them. I was afraid of that, so I let it go. That was in November. It's now March, and my heat sink that they supposedly fixed, is not working correctly again. I reported them to the Better Business Bureau, and as of yet, nothing has been resolved. I spoke with Dell, because they wanted to resolve it between us, but the customer service people were very rude. They also said that they do not recognize Best Buy's Geek Squad, and tried to blame them for my troubles.

They went as far as insulting Best Buy and their techs, saying they didn't know what they were doing. I found that unprofessional, considering Best Buy carries their product. I bet if they knew the kind of quality Dell products were, they'd think twice about selling them. The last ones to repair my laptop however, was Dell and all Best Buy did was replace a hard drive, 3 times I might add. They refused to stand behind their product, and try to put it off on other people.

They refuse to admit that they are at fault or that the laptop is defective. What laptop has 3 hard drive failures, and 2 heat sink failures? In a laptop that's 1 1/2 years old? It's ridiculous, and very unsatisfactory. They refused to replace the laptop, and claim they will take a look at it and fix it. Why should I trust them? They didn't follow through last time, and sent me my laptop back damaged. How many times can a broken thing be fixed, before you get a new one? I think 4 almost 5 times is enough. A lemon law is 3 times, and this is way beyond that now.

It is very frustrating to have a laptop that doesn't work, especially when I depend on it so much. Dell sells inferior products, and then when a customer needs their help, gives below average service. They don't stand behind their products, and insult a store that carries their product. They basically said that they discourage customers from using Best Buy's Geek Squad, because they have inferior techs, which I disagree with. All I want is for them to own up to the fact the product is defective, and have it replaced.

They just won't do it. I refuse to send it back, and have them repair it again, and have this continually happen. I researched it, and have found that there are many other Dell customers who've had similar issues with the Inspiron laptops. In fact, there are class action lawsuits against Dell, because of it. So it's not just me. I feel something needs to be done, to get Dell to realize this model of laptops they have are defective. If I am going to spend so much money on a product, I expect the manufacturer to stand behind it, and help when problems arise.

The only damage done is Dell giving me lots of stress. It's very frustrating to have a product that won't work properly, and is constantly failing. My laptop is the only way, I can keep in touch, with family who lives far away, and friends. I also use it for my job searches, and other work related things. Without it, it makes life harder for me. It's why I depend so much on it right now, and an actual working laptop would be great.

When I first contacted Dell about the defective brand-new laptop I had just received, it was the Dell chat support. My problem was a misaligned spring in the "J" key of the keyboard. The first tech (not listening to the problem) wanted me to give him remote access to fix this hardware problem. Without making it at all clear that he wanted me to go to a certain web site, he then proceeded to tell me which tabs to select. I went offline at that point.

Seeking a different tech, I went back to the Dell chat support. After giving a full paragraph explaining the problem, the tech (again not paying attention) asked me to explain the problem which I had already fully done. I went offline and came back on looking for a tech that would pay attention. The next tech advised me to pull the keyboard off, take a picture, and email it to him. Now I was wondering how Dell trains its technicians. Eventually I got someone who was paying attention and dispatched a new keyboard to me.

When the keyboard arrived there was a lot of confusion about how the keyboard would be replaced. Finally it was decided that Dell would dispatch a technician to replace it for me. When he came, he blew out the mother board and the battery while he put the battery back in (perhaps he was not grounded or he pinched a wire). He called Dell and they said they would send a new laptop in 2 to 4 weeks.

1.) This means that I will have to spend another two days (which I don't have) re-loading the programs that can be reloaded and calling the software manufacturers of programs that were downloaded, and re-purchasing those that will not give me new registration codes. It also means that I will have to miss several deadlines of projects that I need to complete because of the wait period while Dell puts me at the end of the assembly line queue. (But it does give me time to write emails like this one to Dell).

2.) This creates a lot of ill feelings that I now have toward Dell which mentions "customer service" in its emails and web page. If it had any sense of customer service, Dell would have a system in which cases like mine could be put at the front of the assembly line queue, a new laptop built immediately and next-day aired to me. If it had any sense of customer service, Dell might even try to eliminate some of the ill will they have created through this by offering some gesture of compensation for the trouble all of this has caused me.

For your information my son-in-law is a trainer for the Apple computer phone tech support. Apple now uses the example of how Dell has treated me in their training of technicians. They want their phone technicians to know what customer service is by showing Dell's very poor customer service to me. It all starts by actively listening to the client. This resulted to loss of work time--delay of up to 4 weeks. I have to repurchase downloaded programs and those whose registration number will not allow another transfer.

I recently ordered and received (not in a timely manner) a computer from Dell for an individual I occasionally help out who does all his work on the machine. As part of the order, I made sure to check whether or not the graphics cards supported DVI. They even had a "Help Me Choose" page that I looked at and could see that my chosen card, although integrated, did support DVI. I have snapshots of the website showing it and the actual URL to the page that shows it also. Anyways, I got the machine, and lo and behold, there was only VGA connections to be found.

I contacted Dell and was told that integrated cards don't support DVI. So I pointed Dell's website out to him that said it was supported. He agreed that Dell was in the wrong. All I wanted was for Dell to send me a free graphics card. Not a big deal for such a small company. At first, he basically told me there was nothing he could do for me and to take a hike. But after some persistence, he now wants to sell me a graphics card and they will pay half of the cost. I want to know why I have to pay for their admitted mistake? Sounds like false advertising to me. I can imagine the ad, come buy this graphics card with all these features including DVI support, and then sending you something that does not support what they just advertised. I think Dell doesn't care about their service quality any more or their small customers.

Dell Studio 15 Notebook purchased June 28, 2009 for $1,005.90. I was out of town for a week when it first arrived, but the following week I initiated setup and found a number of issues wrong with the computer. Dell identified the issues as being initial setup issues that would not happen again and if it did, they would take note in their system to process a refund. They informed me that they stand by their product. They informed me that after they intervened that time, I would not have the problem again.

In August 2009, I had additional issues which Dell deemed to be more software issues that were not covered by current warranty, and contrary to the previous call they would not honor the refund promised. I was then told I could purchase online software tech support ($182) to resolve the issue. When I did we solved the problem (so we thought) for another few months. Then there was a virus that McAfee did not stop. Dell Tech Support informed me that their McAfee anti-virus which was sold with the computer was not as good as Norton. So, under their guidance, I purchased Norton software with the technician on the line.

Issues arose periodically at varying levels literally every month thereafter. Issues took up my weekends after I just returned from a war zone for 15 months and am working for the Dept. of State and taking Army class for my new rank while getting reacquainted with my family. In the most recent issue which started in mid-February 2010, a blue screen with a random error and physical memory dump followed by a shutdown of the system. I called in to use the third of my five tech support issues purchased after the purchase of my computer to resolve this latest problem. After doing a full system diagnostic, I was told that I then needed to purchase an additional memory card ($68.24) for RAM in order to speed up my computer. That this would help with my computer processing so slow. I was also then told I needed to purchase an optimizer from Norton.

Now after 9 months and purchasing countless additional items beyond the simple purchase of the computer, Dell finally informed me that I needed to have the motherboard, hard drive, and both memory cards replaced. They sent a technician by house from Worldwide. Ryan (Worldwide employee) informed me that the motherboard was not viable after spending 3 hours on the computer. A new motherboard and other parts would have be ordered and replaced.

When the next Worldwide Technician (contracted by Dell) came by the house on March 12, 2010 to finish what Ryan initiated leaving me without a computer for 3 days, he repeated what Ryan said about the computer having many issues and the second motherboard, of course, would not work. I was then put on the phone with tech support at Dell that tried to tell me they would get me a replacement but that it would take 14 business days. In my work with the government and school, a time-frame greater than 2.5 weeks where weekends are time, I have to prepare briefings for my class address overseas programs for the State Dept. is not acceptable.

I informed him that he needed to make an exception to the 21-day internal Dell policy to provide me a refund so I could go out that day to purchase a new computer from a local retailer. On 12th March 2010, I spoke with several managers and numerous representatives. Despite being told I would get a call back by an escalation team in 24-48 hours, I simply could not wait that long for a resolve. I continued to call back to be batted back and forth between customer service and tech support getting little to know how to help to expedite the issue.

Finally I was informed by tech support that they would grant my refund and conference me with customer service (refund) department to execute. However, I was disconnected in two conference calls. On the third call, I spoke with Siddhesh (supervisor) where I was told I was never promised a refund. Dell has taken up a much of my time after having just returned from Iraq and owes me $1,256.14. If they had any sense whatsoever, they would find some way to reimburse me for time I should have had with family.

I have spent over 6 hours trying to get my crashed computer resolved. I am constantly told that I am being transferred to tech support, but instead get routed to a different operator. I have had problems with my laptop since the day I bought it, but every time I am called they tell me that they need to have a supervisor call me back. I have never gotten a call back though.

Although I spent 4 and half hours on the phone with Dell on Wednesday, today (Friday) they have no record of my call or the fact that I was told that I would get a refurbished machine to replace the one that I bought brand new. This is despite the fact that I bought the upgraded warranty and renewed it when it ran out. I have rarely been so frustrated in my life. My computer will not turn on. I have no access to my tax records, online banking or work schedule. This has literally ruined my current life as I have to sit at my office and wait all day in case I have a client that I had scheduled who I have no way of knowing when. I can not schedule any other clients because I don't know if I would be double booking. Dell told me on Wednesday that it would take at least a month to get me a replacement computer.

We bought a Dell laptop computer six months ago and have had three viruses attack ever since. When this first happened, they told us it was because we did not have Norton. So we spent $100 to buy the Norton software from them. However, three months later, we got another virus that attacked our desktop. All our desktop icons, including the internet access, were gone. They told us this time, we had to pay $280 to sign up for a year of tech support. I don't want to give them not one more penny. We bought a new computer so that we can use it, not to have it in the shop every month. No one at Dell helps. Everyone we speak to is talking to us from India and the only solution they offer has to do with paying more money. I feel taken advantage of and am extremely disappointing with Dell.

I received Dell laptop as Christmas gift from husband, paid in full at the time it was ordered on December 12, 2009. Upon initial use and setting up for personal use, problems arose with the system dumps. We ran diagnostic tests and contacted Dell through their chat technical support with the error code that explained the problem. They had me re-perform a test to confirm the problem, which was exactly what I initially told them the error code defined the motherboard and memory board as both bad/defective. Dell Technical Support then led me through their process of getting these defective parts replaced. This process includes waiting X amount of business days for replacement parts to be shipped to the outsourced Dell trained technician and then wait for the Dell trained technician to call to set up appointment to come to my home to replace the parts on my laptop.

This took a week and a couple of hours at my house. The Dell trained technician replaced 3 major hardware components; motherboard, memory board and internal hard drive. Not knowing the 3rd component was being replaced, I was unable to backup or clear it of personal information before the technician removed it and took with him. I felt very vulnerable that there could be information left there that should not have left my home, i.e. passwords and family pictures. I was assured by the technician it would be cleared. This did not give me a sense of security at all not knowing who would be attending this or what the process was that cleared my personal information.

The pictures, fortunately, I had placed on a disc prior to putting on this laptop. The following day I started to get error messages again. When Dell Support contacted me to confirm repairs completed, I told him what was happening. Again, I had to wait a period of time and then contacted Dell's Unresolved Issues to get them to address this error message I was receiving. Finally, after more hours of chatting and phone calls, I was informed that the internal hard drive was bad/defective and I would not be able to make backups. This is the new hard drive, a major component, which was installed by the Dell trained technician at my home in early January 2010.

Dell Support suggested they send me the new hard drive to install. I refused for fear I would somehow breach my warranty even though Dell Support tried to convince me it would not. At this point, we are now in early February 2010, I had to suggest to Dell Support to just replace this lemon of a laptop instead of the parts again. Meanwhile, my the time clock on my subscription for software and the warranty is running into two months, Dell had our full payment for the laptop and I did not have a properly working laptop. I suggested the replacement so Dell and I could start out with a new start in our customer relationship.

With that, I requested a new warranty and new subscriptions with the new laptop because of the time that was used up on a defective product. Dell Support refused this request though they agreed to send a new laptop which would take 6 weeks or more to receive. At this point I put a hold on everything to think about what I should do. This just didn't make sense to me being the product I had was defective though Dell had payment in full since December 12, 2009.

In late February 2010, Dell Support contacted me by leaving a message on my telephone to inform me they were sending me a replacement laptop with a "however" the color I ordered (black) "was not available" so they would send me another color (blue). They assured me this would be as good or better than the laptop I had. Mind you, the one I had was defective. In late February 2010, I received the replacement laptop. I was a bit upset that it was not the color ordered and that the finish was a bit scratched. However, I decided to get past that. Dell Replacement sent the appropriate information to send the defective laptop back. However, before doing so, I thought it would be in my best interest to be sure the replacement worked first.

Which meant I had to go through setting up everything, transfer files, pictures, set up protection, etc. In addition to take time to set up the replacement laptop, I knew I had to remove my personal information from the defective laptop as well before returning it. Again, more time spent on my part to go through this to delete all my files, passwords, etc. And to add insult to injury, the replacement laptop did not come with all the CDs to have for backup or re-installation for problems that may occur later. I contacted Dell Unresolved Issues requesting the missing CDs.

We are now into March 2010 and I am getting telephone messages from Dell Replacement to return the defective laptop along with Dell Technical Support to confirm resolution of the issue. At this point, I needed to address a problem that isn't easy. Upon asking, I found that I was dealing with Dell Technical Support located in India. The telephone messages were hard to understand and contact information was not given clear enough to respond in a timely fashion. I had to email the Dell Unresolved Issue to address this because a couple of telephone messages gave an email address to which I was to respond. I had to listen to two particular messages at least six times to try and compile the email address so I could respond.

Emailing proved more effective, but it was not easy. I responded to by email to Dell Technical Support with the email address that I compiled from the telephone messages. I sent four email messages which went unanswered. I thought perhaps I had the wrong email address after all. A week later, I receive a telephone message from Dell Technical Support saying they would call me "tomorrow" at 8 am. That call never came. I, also, received an email from Dell Technical Support in answer to my four other emails, requesting an identification number. This number was part of one of the telephone messages, I guess, that was not understandable.

However, when I replied, in my now building aggravation, I shared how disappointed I was in the Dell Support process and I did not get the phone call they said they would provide. This was not the first time this happened either. I requested compensation for all this process they put me through and yet to have obtained what was originally ordered and paid for in full. This support process appears to send the customer in a loop of support people who keep telling you they will bring resolution to the issue with "my" satisfaction. I grew weary of hearing that as well being March 8, 2010, and the issue which bloomed to many issues has yet to be resolved to my satisfaction.

Dell Tech Support now says they will send a "full refund" and requests I return "the laptop." I am not sure if they are requesting the defective laptop or the replacement laptop, or both. Dell Technical Support has emailed me to say they never got a reply to their information request when, indeed, I had emailed them at least four times in a week. I am upset that Dell is taking so long to get this order right and even in that they made the choice in which laptop color to send without asking me to choose another color. Further, I even questioned if the replacement was a refurbished product because of the scratches on the finish on the top which the original (defective) laptop arrived without any marring whatsoever.

This is all in a stand still at this point. I have requested an official apology from the founder, and other Dell leadership, so they can be aware of this issue and the ineffective process in place to support their product and create healthy customer relationships. I am seeking legal advice as to a settlement because of the money Dell held for almost three months and failed to provide the product originally ordered. I hold Dell laptops in the same condition as they were received. The defective laptop is already boxed up in the original packing and box ready to be shipped.

The other I have to take the time to remove all my files, passwords, etc., once again. I tried to reach a customer service area by searching the website to no avail. It all brings you back to the Dell Technical Support email or chat and I believe a telephone number for them. However, I after almost three months in dealing with this department, I do not think I will get anywhere by calling them. Forgive me if this explanation is not in good format. I am so upset at this point that even my eyesight is blurred and I can't think in full sentences.

Dell has had our payment in full since the laptop was ordered in December 12, 2009. The date of this entry is March 8, 2010. Dell changed the color of the product requested without agreement from the customer. I have wasted hours to setup my laptop and transfer files only to spend more time removing that information because of a defective product. I have sat up waiting for phone calls from Dell that never came. I have lost time chatting with the support people to resolve the issues of a defective product and missing backup CDs. I am at the mercy of a process unknown to me to remove personal information from a product returned to the company.

I have lost time sitting in making myself available for the Dell trained technician to come to my home to repair the still defective laptop. I am supposed to arrange package pickup for the return of the product(s). Per Dell Technical Support, it will take 48 (more) hours to report a status of the "full refund" after I arrange for pickup of the product(s). And I will be without a working computer in the interim of receiving our money back to purchase another laptop. I am very frustrated, my blood pressure has gone up, there are bad feelings between my husband and I over this matter. Next, I may need to spend more money to obtain legal representation to be sure any settlement with Dell will not leave me in a loss for whatever else Dell can think to hold money back from our original purchase price.

I do not trust Dell at this point to meet anything satisfaction towards me as a consumer or customer. It would seem appropriate for Dell to compensate me for the time frame involved on my part alone and still not having the product purchase. I cannot enjoy the product I now have in my possession because Dell is requesting it to be returned even though Dell has "enjoyed" and gained by the payment in full in advance. Dell holds the money I need to purchase a laptop. Therefore, I am not able to have or enjoy a laptop while Dell holds our money. The money came from an interest-bearing account and, though it may not seem to be a grand amount of interest, it was a loss of interest bottom line.

Though, legally, I may not have a leg to stand on, it is my hope that Dell leadership/management becomes aware of this burdensome, wearying resolution process, and consumers become aware and informed before purchasing a product of what the process is to resolve issues of a bad product received when the business holds all the cards. I feel very vulnerable to the practices of a large corporation like Dell.

I bought a Dell Inspiron 1545 on August 23, 2009. In October, it would not turn on. After hours on the phone, he reset it, worked 2 mos then the exact same thing happened again in January. Again, it wouldn't turn on. Every now and then, it would restart after I went in again and reset it with the information from the previous call. Now 2 months later, again, the same thing, it wouldn't turn on.

I sent it to Dell. I got a call; they would not honor warranty because it had water in it. It has not been near water plus this has been going on for the 6 months I have had it. They say I have to purchase a new mother board for $468. I asked to speak to a supervisor and told him the story and wanted a second opinion and that the computer cost me $498. I bought it from Walmart and a 2 year $100 warranty which will not go out for 5 months but even they won't cover the warranty since Dell won't.

This is one big excuse. This has been a problem since the beginning and now they claim there is water in it? How do I know it hadn't been exposed at Walmart? This is hog wash; they don't want to own up .Today, 7 months later, they have the Inspirons 1545 for sale 3/8 for $399 but expect me to pay $468 for a mother board. Obviously, these are so cheap they want to get rid of them. This is most probably because they know they are defective. I plan to contact the BBB and the OIG and Mike Dell himself. I say, three strikes, you're out. I should have gotten a new computer. We should all get together and file a class action suit. I have no computer with 2 online classes.

I called Dell because a certain part of my Windows Media Player had not been working since I received the laptop. Dell transferred me to 5 or 6 different departments, then advised me that it's a software issue and because I didn't get a software warranty (on my 2 month old laptop), I would have to purchase a warranty before they could help me. I advised them that this problem existed since I received the laptop but I had not had time to sit down and figure it out. I could barely understand the rep and I asked to be transferred to someone on the US.

They transferred me to a rep in the US who advised me that speaking to a rep in the US is a "Premium Service" and that I would have to pay $339.00 if I wanted this service, which would include 4 hardware and 4 software services. Are you kidding me? I asked her, "isn't Dell an American company?". I mean, I have nothing against people from outside the United States. My family is from overseas, but I could barely understand their reps. Never ever buy a Dell. I will shout it from the mountain top. This is one amongst many other problems.

I will never again purchase a computer from Dell. You cannot get resolution. I have tried repeatedly to contact technical support online, enter all the required fields, pressed submit, and it goes nowhere. My complaint is that I've installed Skype, I can hear the other person, but they can't hear me. So I went to Skype.com, and made all the setting changes they asked for. Still, it didn't work. Now, I'm wondering if there is even a microphone on this computer? It's a Dell Latitude D610.

I purchased a Dell Studio XPS 1640 in December of 2009 which was delivered on January 10th 2010. From the get go, the computer experience freezes up and warnings on the ATI display driver has stopped responding and after a few seconds another message would pop up stating that the display driver was now working. This was the beginning of a saga that I will never forget. After 12 hours of being passed around their tech support department, customer service department and being disconnected Dell decided to replace the unit with a new one.

The new one arrived on February 22nd 2010 and fours hours after it was turned on it began displaying the same problems that the first one did. I spent hours on the phone with Dell tech support and they uninstalled the display driver and reinstalled it and that seemed to cure it but, alas, it started in again on the 2nd of March. I spent several hours being passed around the tech support network like a child in a crap filled diaper after I asked them to do a unit exchange with a different driver namely the ATI 4670 which is in their newest XPS 1640. I was told, "No, we can only replace the computer with the same equipment." The driver in my just delivered computer is an ATI 3670 which was also the one in the first computer.

I am flabbergasted that Dell doesn't put customer satisfaction ahead of peddling their crap and pretending there is no problem. I've done the research and there are many problems with the 1640 and people are being blown off just like I am. I never once talked to a Dell supervisor that was in America in spite of asking many times to speak to one. I was constantly transferred to different departments having to repeat the same story and nothing being resolved. I spent five hours with them on my cell phone burning my minutes to the tune of 45 cents a minute because I've exceeded my plan minutes, thanks to them. I have had it with these people and their games.

On February 28, 2010, I contacted Dell Chat because my user profile failed to load. I informed them of the problem and told them I am a print designer and wanted to save all my files. Well Vivek deleted my user profile causing me to lose all my documents.

After realizing what he had done, he told me to call Dell Solution Station which charges an astronomical fee of $239 to supposedly fix my issue. Well at this point I was concerned with retrieving my documents so I agreed with the service. I spent 48 hours over the course of 5 days used up nearly 1000 minutes on my cell phone for Solution Station to correct the problem, needless to say they could not. I called Customer Service because at this point I am concerned with the software programs that I have installed being put back on my computer if it is restored. I had $1400 Adobe Design Standard CS4, $179 Premiere and Photoshop 7, $650 SPSS, $500 MS Office 2007.

I am an assessment person by day and print designer by night. Now Dell tells me they are not able to send me a new computer fully loaded with the software that I have purchased. I don't have any more licenses for this software and believe that Dell should pay for it since its technician screwed up. I am disappointed and upset that in this tight economy, Dell, a multibillion dollar corporation, has no customer support to assist those who its supposedly highly skilled techs mess over.

I bought a Dell Inspiron that lasted about 1 month. Dell sent over a technician that was unable to fix it. I was told Dell would send me a replacement computer within 15 days. On day 15 I called India, I mean Dell again. I was told that it would take another couple of weeks. When asked about a tracking number, they couldn't give me one, nor could they give me an address to complain to. Dell's customer service is the worst I've ever dealt with, maybe due to the fact they let some obscure company in India handle all of their problems. Needless to say, I'll never buy a Dell again if nothing more than their poor customer service.

I purchased a Dell Studio 15 laptop in August of 2009. Two months after I got it, the laptop shut down and nothing would work. After several hours on the phone, they determined that the motherboard needed replaced. That was done and it worked fine for another four months until the same thing happened again. I purchased next day in home service with my computer for one year when I bought it and it has been one week now and nobody has shown up to replace the third motherboard in this computer.

They said there is a delay in shipping the parts, etc. etc. I have asked for another computer since this one is worthless and all I keep hearing is I am sorry. The laptop is poor quality ($1000 worth of poor quality) and the service is totally non-existent. They will not honor this warranty or the service I thought I was getting when I purchased this computer.

I bought an Inspiron 1545 in May 2009. The Norton they installed stopped working. I was online with Norton for 2 days, who said it was a Microsoft problem, online with Microsoft, they said it was a Dell problem, online with Dell for 4 days, they said it wasn't a hardware problem, and for a fee I could call Dell Support Center, even though I am still under warranty. Dell also said it was my wireless provider problem, and I spent another 5 hours of my life on line with them. Since it won't work on line through the phone cable, I called the Dell tech support again. Dell technicians hang up on you, disconnect you, lie and further mess up your system. I was told to reformat my hard drive even though I have hardly used it. Now, it is worse, it won't get online. They must go to class on how to avoid answering questions and fixing your problem. Don't buy one, don't buy one, don't buy one. You will not get the assistance you ever need. It's the biggest waste of my money and time. They should be thrashed by the Better Business Bureau.

I talked with a tech supposedly and then transferred to another tech then after three times, the guy told me after on the phone over two hours that he would have to send me to another person. After being exasperated from being passed around for hours, I agreed and he said hold on and within three minutes I was disconnected. I phoned back to issue a complaint and they would not give me any number to contact someone but wanted me to talk to another tech. What gives with you, guys? I think you believe that we will finally give up, which I did, and we will go away, but I am not going away until I get this issue fixed that has cost me more than a thousand dollars missing my online classes and trades. I have had trouble with my computer dropping me online since I got it.

On 10/8/09, I had to call Dell because my computer would not print from the internet explorer. I was on the phone with the tech for three hours trying to resolve the problem and after the three hours, he said he would have to install another browser (Firefox). This cost me $129. At that time, the tech convinced me to purchase a one year Dell on call assistance plan for the sum of $110. The next day, 10/9/09, I called to cancel the plan and they said not a problem. The credit of $110 was not credited to my account.

On 1/24/10, I spoke to Sherwin and that person told me that the credit would be applied to my account. She spoke to John, supervisor, to confirm this. I was also on the phone about two hours just to get this done. Still nothing. On 2/14/10, I sent an e-mail to them explaining the situation and how frustrated I am just trying to get a person. When I finally get a person, I get transferred about 3-4 times and still no one seems to be able to help me. On 2/15/10, I get an e-mail telling me that I should contact them by phone. I respond by telling them that I don't feel like spending time and never being able to get someone to help me.

On 2/16/10, they send me another e-mail and I respond with an e-mail and give them my name and phone number and ask that they call me. They sent me an e-mail telling me that they are not allowed to make phone calls (however, when we got disconnected they were able to call me). On 2/20/10, I broke down and called but no one was available to take my call because that particular section was closed for the weekend. On 2/23/10, I submitted a survey, which they sent me. Can you believe it? I told them on the survey that I was totally dissatisfied with them and would never purchase anything from Dell again (actually, a friend bought me the computer/printer).

I bought a new laptop from them. The motherboard went out within the first year (11 months). They replaced it with anther defective motherboard. This second motherboard went out one month later, a few days after the original warranty ran out. They put another defective motherboard in it. I called several times and was told a manager would look at my account and fix it. I have gotten the runaround on this for a year now and I am just over it and just want a non-defective motherboard put in my laptop so it will work again.

I have bought a Dell desktop, a mini notebook, and a regular notebook all through Dell. I have had nothing but problems with all the three. And when I call in for tech support, they won't help me unless I want to pay when my computer is still in warranty. I will never buy another Dell and my advice to others: don't buy a Dell.

I have had a heck of a time trying to fix my video problem with my Dell XPS 700. The customer service rep made me pay just to have him look at the computer over the internet. He claimed my operating system was corrupted and wanted me to buy Vista. I told him I am happy with XP pro and he hung up on me. I called back asked to talk to a supervisor having paid money and an open ticket; I was hung up on again. I eventually took out one graphics card; it is a slim unit so I have two graphics cards. The one does not work but I can run with just the other one. This might not seem to be a big deal to some but I bought this as a gaming computer and was told that I could easily upgrade this computer. I cannot find a compatible motherboard and was lucky enough to order a new graphics card from an online company. I will never buy another Dell computer being that they lied to me and stole $60 from me for doing nothing.

Not sure who to turn to. I purchased a Dell Precision M90 computer for my business. Before the warranty ran out I had 3 graphic cards replaced for what reason no one could tell me from Dell. I do a lot of work in China. I used their support staff and they did not know why, but they did comment it might be because the computer gets too hot. So after my third graphics card problem, Dell China service department said I had to pay for it because it's out of warranty. But I said that you Dell are the ones that worked on the computer. I was not happy because I was forced then to buy a new computer that would support my workstation's day to day operations.

So I purchased a Dell Precision M4400. After returning home for a brief stay I had the M90 computer looked at and was told that the people who worked on it (Dell) did not re-install it correctly and that there were parts missing. So after buying another computer because I needed one quickly, I now can get my old one working with no issue.

Thank you Dell for you great international customer service. And you want me to buy more computers from you. I tried several times to discuss this issue with someone who could help but no one had no idea and said they could not help me. China and India support staffthat's where my phone call went. I had no idea what to do and was disconnected several times with no answers. I had to buy new computer ($2,0000.00 USD approximately). Fixed old computer in US ($250.00 USD). Still no help from Dell.

I contacted Dell on or around 01/14 because I was getting a "loading PBR for descriptor 2" error on my computer when I started it up. My computer was no longer under warranty so the technician said they could resolve the problem for a one-time fee of $49. I agreed to accept the service when the technician assured me they would be able to resolve that problem over the phone. The technician took down my credit card information and transferred me to the support technician.

My call was dropped the first time and I had to start the process all over and then had another long wait time and since it was getting late I waited until the next day to try to call back again. I called my credit card company and the charges had already been applied to my account. I called Dell again the next day and after a 20 minute or more hold time, the support technician stated that my hard drive had crashed and I would have to either purchase a new hard drive or purchase a new computer. I declined both offers.

The next day, I took my computer to a local computer repair shop and learned that my hard drive hadn't "crashed" as Dell had indicated. All they had to do was reload Windows XP. I have since tried to get Dell to remove the charges but my phone calls to them keep getting dropped. I have long times "on-hold" etc., and at this point I am attempting to dispute the charges through my credit card company.

Also, Dell had charged my credit card on that first day before I even had a chance to speak to the support technician. I actually didn't get in contact with the support technician until the next day because of the long hold times and dropped call issues. I honestly will go out of my way not to purchase anything made by Dell in the future, regardless of how good they think they are and/or what other people think. I think at some point, a class action law suit of some sort will be filed against this company and with good reason. I think this problem is costing me more than it should. I do think that Dell should have removed the charges without giving me all this hassle. I think they should have accepted the fact that the support technician misdiagnosed the problem and the $49 charge should have been removed from my credit card.

I began to experience problems with my Dell laptop in the summer of 2009. After spending 2.5 hours on the phone with Raja in India (I had asked to speak to someone in the U.S.), I was transferred to a woman in Canada, only to be told she had to transfer me to another department because she couldn't do the tech support and was transferred back to Raja in India. The information kept coming up under my mother's name/address/phone, since she bought it for me as a gift, even though I had made 3 previous requests to switch the name/address/phone to mine. My computer crashed within 2 months--completely dead, just shut down one day.

I called Dell and was told it was the mother board; I had to purchase another one or pay several hundred dollars to have the mother board fixed. I ordered a new Dell Inspiron 1545. When they asked the shipping info, they still had all information under my mother's name. I gave them my info and requested it be corrected, again.

The new computer arrived to my mother's house in NJ (I live in FL). Time was a huge factor, so I had my mother FedEx it to me (untouched in the box) which cost us $57.00. There was a crimp in the power cord, which later cut open and sent sparks out; I replaced it with another cord.

Recently, the Ethernet port in the laptop came loose and will now not work. I called Dell and was told it was the mother board, so I would have to send it back. I was not able to do without a laptop yet, but I do plan to send it back soon. On February 5, 2010, my Dell All-In-One printer/scanner stopped printing and scanning suddenly.

On February 6, 2010, I again called Dell and was told the printer was old and I needed a new one. I was on the phone with them most of the afternoon, ordering a new Dell v515 All-in-One Wireless printer and new ink cartridges, since Dell told me the printer only comes with sample ink cartridges which don't last long.

They said they would send it to the address on file... my mother's. For the 8th time, I requested the information be switched to my name and address. I had to run to an appointment, and the Dell representative said he would email me the confirmation number and information. He never did, even after confirming my email address.

This evening, February 19, 2010, my mother received a phone call with an electronic message from Dell saying my order was being processed. I contacted Dell and was told by the electronic voice that I should receive my printer and cartridges by February 12, 2010. It is now February 19, 2010. I just called Dell, which confirmed they have the order under my mother's name and address and would be sending my order out soon. I cancelled the order for the printer and cartridges; I never want to deal with Dell again.

I called because the Inspiron 1440 laptop that we purchased for our son in Christmas 2 months ago, started showing the message that the WLAN card Network Controller had stopped working.

I called Dell Support and was asked a few questions verifying the account. Then I was transferred to another (Iyogi) tech support number. That call was disconnected. Their tech support people only work off cell phones. Not very reliable when you consider Dell's tech support no longer exists on the North American Continent. When I called the tech line directly and explained who I was, he began by asking me about the warranty and how much I paid for it. I really thought this was out of line. Next he started explaining they were not Dell, which made his statement even more inappropriate in context.

The end of it all, I spent 30 minutes trying to get Dell to address a problem with their product and I don't think I ever really spoke to anyone willing to admit they were connected with Dell. Contacting Dell support is an exercise in futility!

Somewhere around 18 months ago, I purchased a Dell XPS 1 desktop computer. It is a sleek-looking unit and was a perfect fit for the area in which I would use it in my home. About 6 months into using the system, the hard-drive crashed and I lost files and irreplaceable photos (Yeah, I know, back-up your data. I do now). After going the normal extremely time consuming and frustrating process of walking through the problem with someone who speaks marginal English, Dell agreed to send someone to replace the drive. That happened in a timely manner. Almost immediately, I started having problems with the optical drive (would not eject using any method).

Long story short, it took three visits and three new drives before this issue was resolved. The unit worked good until this past December when it would not go online. After the usual phone call debacle, it was determined to be a bad motherboard (ethernet issue). Technician came and replaced the unit and it worked okay for about 2 weeks, and the same thing happened again, another motherboard replacement ensued.

Worked okay for a couple of weeks then we got the dreaded blue screen. The first time it happened, the system was able to recover itself, but it happened again a week later and the system died. We went through the requisite phone call drills and finally got a supervisor to say that they were sending me another system. Never could get a commitment on whether or not it is a "new" system or a refurbished one. This occurred last weekend (today is Thursday), and I have not heard anything from them. I really wish this was the end of the story, but alas, it is not. A month ago, based on the history of unreliability with my XPS 1, I decided to buy a laptop.

After some research, I, for some unexplainable reason, decided to buy a Dell Studio 17. I also decided to go with a Mercedes and got everything in it upgraded to the best they offer. Since I work for a living and spend much of my work day on the computer, I didn't get to play around with my new system much the first week upon arrival. I must pause at this point and say that everything I ordered (separate monitor, speakers, docking station and bag all arrived on time). This past Sunday (remember I was just on the phone with Dell on Saturday with the XPS 1 issues), I began loading some personal software on my new system and I was loving the response times, touch screen, etc.

All of a sudden, I realized I can't control the cursor. I pull it back to an application and after a few seconds it takes off on it's own to the top right of the screen. That's right again, back on the phone with the boys in India. Long story short again, they were supposed to mail me another Studio 17. Don't know when and have not heard from them since the order was placed. After all this, you can imagine my blood pressure was pretty high, so I made the mistake of trying to express my concerns about product reliability to Customer Care (found out it is really Customer We Don't really Care and Really Don't Care What You Think About It). After and hour on the phone getting passed all around, I talked to a very unresponsive supervisor who basically said that they have done all they can do. What has happened to us? To have people assume we will stand still for this type treatment?

I have already filed a complaint. Dell has not responded via e-mail or phone. My 6 month old laptop still performs like a 300,000 mile car. It's the worst tech support service I have ever experienced. I am out $1500. I will never buy any of their products again. I will share my worst service experience I have ever had with everyone I am in contact with. I will post on facebook, youtube, Better Business Bureau, FTC and any other site I can think of. I guess business is so good for Dell it doesn't care about responding to extremely upset consumers. Good luck, Dell. You are going to need it. Your company , products, tech support all suck! Oh, by the way, if you do ever decide to call me, please make sure they can speak English!

I bought my daughter a Dell Inspiron netbook for x-mas. I have been using Comcast with a Linksys router for my wireless network. I have never had connection issues with the netbook on this wireless network or any connection issues with any other desktops or laptops that have used this wireless network. I recently purchased a mifi Verizon wireless modem. I easily connected my HP laptop with the USB and w/o the USB connection. With the Dell netbook, I am unable to connect unless the modem is directly connected to the computer. By doing this, I am unable to use my other laptop to connect to the network. Additionally, it creates an inconvenience connecting and disconnecting cords in order to get a connection.

I contacted Dell and kept a running log of the time I spent troubleshooting the problem due to really bad service issues I have had in the past with Dell. In summary, I spent approximately 143 minutes of my time on the phone with Dell and still can't connect the netbook to the wireless network. Although this is a lot of time, the practices they used in their technical support area is what irks me the most.

In summary, the netbook is the obvious issue. Why? I can connect to the mifi modem tethered and un-tethered with my HP laptop. And I could connect tethered with the netbook. Verizon verified the netbook was the problem. But, I think of utmost frustration are the practices this technical support team, which is located in Chennai, India, executes. They have obviously been coached to not resolve customer problems but to generate revenues through their troubleshooting charges. Each person had one agenda and this was to get my credit card number. Our economy has been so economically inflicted by such practices.

So I bought a Dell Studio 1555 laptop for college. Big mistake. Let me state that I bought this laptop less than 6 months ago. It has been in repairs for a little over 2 months of its life. When I first turned it on, I was very excited. And as I ran Photoshop CS4, I opened many tabs on Firefox without any lag and had a mindset this laptop was perfect. How wrong was I.

A month after purchase, the laptop crashed for the first time. I thought it wasn't a big deal, but it crashed like 2 more times that day. The laptop would crash at around 2-3 hours of use. I was getting infuriated, and every time I turned it on, it would crash faster (up to a point it crashed after 5 minutes, and I wasted hours trying to recover important college documents). After a week, I went to Best Buy and had it sent to Dell.

It arrived back in 3 weeks, with a paper saying "The RAM has been reseated, and a 3-hour stress test was conducted." I turned on the laptop, and to my surprise, it crashed in 5 minutes. And I turned it on again and the same problem. Dell did not fix the problem! I went back to Best Buy, requesting a refund. They couldn't give me any, because refund with Best Buy is only 14 days, and I had to deal with Dell.

Dell wouldn't refund my money either. So I sent it again. After 3 more weeks, I finally got the laptop back. It worked fine. Almost 2 months later, the left click stopped working. I had to send it back to Dell. It arrived back in 3 weeks. As of today, I haven't had any more experiences. But wow, around 9 weeks in repairs in just 6 months. I had an IBM ThinkPad and never did it give me any problem in over 2 years. It is obvious I'm not buying Dell ever again.

The Dell system (Studio XPS 9000/435) I purchased for $1837.58 will not correctly run TurboTax or H&R Block tax software, and each has a problem with updating itself. In fact, I wasted about 5 hours working with the TurboTax customer service people and another hour working with the H &R Block customer service people.

I have an HP Pavillion laptop with the same Windows 7 Ultimate operating system that is on my Dell and it was able to install and properly run the referenced software (both items). The combination of these facts strongly suggests causal problems between the system Dell sold me and the referenced software.

It took several hours of my time to get Rhapsody installed when I first received the computer, and I had to work my way through 3 different layers of techs before someone could figure out the problem. Once he knew I had this specific computer, he knew exactly what to do to solve the problem (install a software patch called Realtek_XPVistaWin7_WHQL_6.1.7600.30105) because there were known issues between Rhapsody and this specific computer.

In addition to the tax software issue, the NVIDIA display driver continues to blank out (a few times a day) though so far it recovers quickly, but who can say when it will stop working completely.

How much more of my time will I need to waste because I have a problem computer?

I purchased a Dell XPS 435/9000 system from Dell in September. It died on October 15, and Dell tried to repair by first replacing the motherboard and then the hard drive. They finally agreed to replace the system on November 15. It is now February 15 and Dell still has not replaced the system. I have now written to several of the officers of Dell, registered a formal complaint with the Better Business Bureau, and registered a complaint with the State of Texas Attorney General's office. I have spent many hours contacting Dell regarding the replacement. Even more troublesome is the fact that I have not had a working machine for 3-1/2 months as a result. Dell has had to re-write the replacement order twice because of their errors. As of today, they still cannot tell me when the replacement will be delivered.

Purchased a brand new laptop and within 1 month it was freezing and had performance issues. Spent 3 hours on the phone with tech support and they were non responsive. They said it was "a simple software fix". Brand new computers shouldn't have software problems unless the software wasn't properly installed.

I requested for an exchange and they denied it because I was outside of the 21-day exchange policy. Furthermore, the salesperson lied to me via online chat about the capabilities of the advanced video card. He said it supported "TV Out" and it doesn't. Long wait times on the phone, inability to use my computer properly, $800 on a poorly configured product.

I purchased my computer (laptop, Inspiron 1525) in September 2008. I have had no problems with this computer or their customer service until I really needed their help a few days ago! My computer just froze up and quit working (this was on Sunday). I called Dell on Tuesday night and was on the phone for 1 1/2 hours after trying to get around their automated system and the appropriate party to speak to, which mind you, they all speak broken English and are very difficult to understand. They ran a diagnostic on my computer (guess what, it was the same one I ran on my computer also and we found the same problem). It was almost as if they thought I was lying and didn't know what I was talking about when I told them my hard driver crashed. No way, Nave said. It can't be the hard drive. So he ran the same test I did, guess what? I, the consumer, was correct!

So he talked me into buying some warranty so I can get this problem fixed whenever I need. And then he transferred me to another guy, Jake I think was his name. Oh, Jake, my dear friend...he hung up on me. So I called back and went back through the automated system and got some other guy Paseesh, who said he had to transfer. At this point, I was tired, I was frustrated and knew I would not be happy or nice with the next CSR that was due to answer my phone call, so I hung up. I called Dell the following day and was on hold for 30 minutes. I gave up and went to a friend's house to have him fix it. Well, he was able to pull my files, but the hard drive was shot! So I called Dell at 8:00AM thinking this should not take too long. Okay, I was wrong!

I began talking to a guy named Ronald, he said I had to pay for the hard drive on top of paying for my warranty I just purchased a few days ago. I said, now way! He said okay, let me transfer you to my supervisor. Okay, I got hung up on. So I called back and got Amber, who tried to sell me more warranties. I said "no thank you, please just mail me a new hard drive under my warranty"! She said, "okay, I will need to transfer you to tech support". Now, I have Robin on the line, who I can't understand and said I need to transfer you to my senior technician. Are you kidding me? Just to place an order? Okay, just do it.

So now I have Pankaj. Let me tell you, this started off a little rocky. He too said that I had to pay for the hard drive though I had just purchased a warranty. I said, "fine, if I have to pay for the drive. Please just cancel the warranty I just paid $400 and refund the money to my account and I will pay for the drive. But I am not, I refuse, to pay for both". He apologized, said he understood, took my order for the drive and I am now done! Happy again to get this resolved but I cannot stand Dell's service and how everyone just likes to pass the buck! I just want good quality service and I want it done right and done right the first time!

I have six month old computer from Dell. I have been trying to get someone from tech support to help me fix problems with computer. I have been on hold for countless minutes, disconnected. I have spoken to a supervisor Christine, who is of no help. This computer is under warranty. Needless to say, I am extremely unsatisfied with Dell.

I purchased a new Dell Latitude E5400. Since it's arrival, I have had numerous problems. The CD will not work, and I got OS errors. When I was trying to work with the technical support, they have tried to avoid solving the problem. When we do what they suggest and it does not work, they suggest that we do it again. In the case of the CD problem, they sent another CD for us to install, even though they stated over the telephone that it was not the likely problem. The solution is to send their technician to fix the problem, but they avoid this. This is one of their "Business" PCs, not one of the less expensive consumer PCs. This is a business PC. I am not able to migrate to using it. I am having to continue to use my old PC (also a Dell Latitude). I am losing costly time, dealing with issues that are caused by this new Dell PC.

The computer needed repair and the first technician could not help me. I was told that I needed disks. I bought disks and paid $12.98. The second tech tried to repair the computer but said that I needed yogi so I paid $110.00. Then, he charged me another $129.00 for repair. The first technician charged me $137.06. I was charged twice for fixing the computer and it still does not work properly.

I bought a laptop from them 3 yrs ago. It has crashed numerous times and the battery has never worked. I've dealt with their customer service (who don't speak English all that well) and was always told it was my fault. A few months ago, my hard drive completely failed and now I'm stuck paying for a computer that won't work. I was quoted $300 to fix. After talking to several different people at Dell, I was passed from country to country and still didn't get the problem resolved. So I have a computer sitting in a box b/c it is useless. I will never buy Dell again.

I bought a Dell Inspiron home computer with screen printer etc., within one week I started having trouble. The monitor screen would go blank for no reason. Dell technicians spent hours with me trying to solve this. They even said that it was a part's problem, send a technician to replace a video card and that still did not solve the problem. So, I had to do a full back up and they are from India, did a new reinstall which also did not solve the problem. All this before the system was even 10 days old. I admit at this stage, I was very, very frustrated and annoyed and I asked for my Money back, and Dell agreed telling me that a courier would pick up the system, and I would be responsible for re packing same any damage would be deducted, fair enough.

On reflection over night, I rethought my decision and asked if they would replace the tower only and I would keep the monitor etc. This was flatly refused in a most rude and abrupt manner. Dell say, they pride themselves on their Customer service. I wish to disagree totally I think their service was uncaring rude and the trouble they put me through, as a customer who had spent a considerable sum on their product which was a disaster from the start, I felt let down, humiliated and Dell have lost me as a customer and I will certainly not be recommending them in the future.

Computer arrived dead. I called for an RMA and because I waited more than 21 days to turn it on, I was refused. Technician asked me to open the computer. Wires dangling everywhere, parts are not seated correctly and he asked that I start removing components to troubleshoot the problem. I refused. We have onsite service contract. He said only if I agree to troubleshoot the hardware issue over the phone. Again I refused. This is not the first time I have hit a roadblock with Dell. The service agreement is intentionally misleading. It states, "Next Day parts and labor onsite response for 2 years." It has been 30 days since purchasing the computer. I am a small business owner. This represents a large investment for my company. I cannot put data on a computer that is clearly compromised. It is a complete loss.

I purchased a new laptop computer and it would not start after 1 month. I called tech service and I was told that he would not talk to me if the computer was not in front of me and hung up on me. I called back and asked another tech to give me a supervisor, he said he would transfer me and I was disconnected.

I called another tech and explained my problem and was bounced around from software to hardware techs. All asked the same questions not knowing anything of my other conversations which lasted 45 minutes. Finally, I spoke to someone who almost spoke English. She kept me on the phone for 30 minutes trying to get me to disassemble my computer and trouble hoot it with her. I refused to touch the computer and insisted that because it was under warranty that they should be troubleshooting it and repairing it. It took me another 10 minutes to get "special permission" to return it under warranty for service. Absolutely the worst experience I have ever spent on the phone trying to get warranty service for anything. DELL you lose.

All I need to say is that I paid $1,00.00 for a computer that is literally a piece of junk! I got ripped off big time, and anybody out there reading this, I strongly advise you not to buy Dell products. My computer was a lemon from day one, and I will not make this same mistake again. No wonder, people have no faith in American-made electronic products anymore. I want my monies worth.

The sound went out on my computer 2 years ago. The hard drive is very noisy, and I had to pull a tooth out of someone's mouth to get that replaced. And it still is not right. I had to deal with someone in another country and tolerate the stress that comes with dealing with someone who doesn't speak English. Now, my disc drive will not pop out to place a disc in it. i am just going to get a laptop and trash this piece of junk!

I purchased a new Dell XPS 630i CPU which arrived on or about 3 Jul. '09. It ran up until 26 Aug. '09. After the back-up restore under Dell tech support crashed, 5 new imaged hard drives, 3 memory replacements and a new motherboard, I demanded a new replacement CPU. Dell tried to send a rebuilt, which I canceled the very next day.

3 months later, a new replacement arrived. Absent was a 19-in-1 flash memory reader and had Vista 64 bit installed. My original system had 32 bit. I demanded 32 bit. After a Dell in-house tech install the 32 bit Vista imaged hard drive, the computer ran 10 hours, then crashed. Dell sent a replacement hard drive with only Vista 32 bit SP1 installed without all the other purchased software that was originally factory installed. Every telephone call to Dell is 2 hours long. I get dropped when convenient, so I have to have the technicians repeat my telephone number back. I demanded another hard drive imaged with all the factory installed software, like the new original computer that ran for 45 days.

I am beginning to believe Dell's CPUs require proprietary software and Dell's customer service, which is why I original purchased Dell, is terrible. They dictate to the customer what I want and do not honor their warranties. I will never buy a Dell again. Dell has spent more in not fixing my CPU, then to send a new one from the factory.

I demanded to be allowed to ship back the computer to have the factory rebuild the hard drive, because images have their own unique problems, but Dell refused. Dell expects me to be burdened to manually install the software, removing them of all liability, but I refuse because this is still a new computer under the 90-day warranty.

Today is 23 Jan 10, the last time my new $1,800.00 Dell XPS 630i CPU ran was 26 Aug 09. I have wasted accumulative total of over 5 separate weekends and over 20 hours with Dell on the telephone to troubleshoot a brand new computer that ran 45 days. Dell does not care, because Dell repeatedly expects the customer to fix their problems. I am about ready to sue, alert BBB and Consumer Reports, contact the military exchange to whom I originally purchased and write the CEO of Dell to inform all how terrible Dell has become. I would like to be featured on a television new magazine featuring corporate customer service and greed at the expense of the customer. I am serving in the US military for over 26 years, so my reputation is beyond reproach. Dell is anti-American and has outsourced the customer for the sake of profit.

Dell took my laptop and money, did not fix my system, and wasted my precious time with stupid explanations on why my laptop was returned without being repaired. I have no confidence whatsoever in this company and in their tech support. They have no idea what they are doing.

In 2006 I bought an XPS M-170 laptop computer. At the time, it was top of the line and had many upgrades including a $800 video card upgrade that brought the total price to over $3000. FYI, the same laptop can be bought from Dell's refurbished selections less my upgrades for $2000 to $2100 as of this posting. Anyway, I had upgraded warranty as well and after some time, parts started to go bad as they do. I understand nothing lasts forever, right? That's why I paid so much for their award winning support and replacement plan. For a few years it was absolutely fantastic until my screen went blank and would not display anything at all.

I contacted Dell support. The support person did several tests and determined that it needed a new screen (for the 2nd time). The next day, I was contacted by Dell upper level support that told me they would require me to ship my laptop to them for repairs. This immediately raised a red flag, one because I had just renewed my "On sight repair plan" and second because the LCD was replaced before in my home. So reluctantly and only upon Dell's insistence, I packed it in the box they provided and shipped it to them. 3 or 4 days later I received a call from the support guy who told me "your laptop could not be repaired, we are shipping a new replacement".

Skeptical, I asked if it would be replaced in kind due to the upgrades I had in it. I was told it would be comparable to my current system and that it would in fact be an XPS M170. Imagine my surprise when it was a $450 lower end model Inspiron 1737 with an integrated Intel $50 video card with 11 MB of memory not even in the same ballpark as my Gforce. Naturally I called to ask what happened to my XPS M170. I was told "we no longer make that model, we sent you a model with the 17 inch screen you asked for". I was like what! After arguing for a half hour, I was told that 2nd level support would contact me. A few days later they did and again after arguing with them for a half hour, the best they could do was a Studio 1640 and they threw in a Blue-Ray optical drive because of the 1 inch screen size difference. I had that one for a few months and as of now, 4 motherboards, 2 optical drives and the speakers have been replaced.

Now the motherboard is bad again and they want to do another exchange. I asked about the exchange and was told by regular support it would be the exact same as this one. A few days later, 2nd level support (Arvi Senior Support Resolver) called me to inform me that the computer that was sent to me was an upgrade because my system was so old it was obsolete and in fact, they wanted me to send it back so they could replace it with a used Inspiron 1737. If there is a class action out there I want in! If not, there needs to be one.

I was working with the online support called Solution Station to resolve a software problem on my new Dell computer. The online tech was very forceful about selling me a one year online service contract. He did not accurately represent the terms of the contract and when I learned them, I said no. My account has been charged anyway and Dell is (I believe intentionally) misinterpreting this as an issue of delivery. I said I did not want this service and I want the charge reversed.

Dell is so far totally uncommunicative. As the icing on the cake, the tech then went on to cause a major crash on my computer. He said he would call me back in an hour to help me reinstall everything -- operating system on up -- but no one has ever called nor can I find any record of this in Dell's system. I reinstalled everything myself (and along the way, resolved the minor problem I'd contacted them for in the first place).

I had a problem with my computer last year. It kept crashing. I called Dell and they said they had helped me fix the problem. Recently my computer started crashing and the same statements came saying that the problem was happening. The wlan card was causing my computer to crash. This is exactly what was happening last year. Now, Dell says my computer is out of warranty and they can't do anything without me paying to have it fixed or looked at. I don't have any money to get it fixed and I think since Dell did not fix the problem before, they should be responsible.

I have been charged to correct a computer problem with my Dell Inspiron computer and paid fees for the service and the computer is not fixed. We spent long hours on the phone talking with technicians who stated that if we paid this amount it would take care of the problem. The problem was not taken care of. I have requested a refund of my money since the problem was not fixed and now I am on hold waiting to speak with someone to get a refund of my money. Lost money and time. I am now going to buy another computer, not a DELL. It has been frustrating being placed online for hours, paying money and not get the problem resolved.

I downloaded IE8 and lost everything. I called Dell, and after 3 hours and 47 minutes of him messing around, he said I will have to send you a new disk to download Windows Vista all over, losing all docs. I was not happy, but I said yes. This was at 11 pm. He said when you get the new disk, I will call you back to help. In 3-5 business days, 3 hours later at 1:45 in the morning, the phone rang and it was him asking if we got the disk he wanted to help install. Now tell me does this make sense? In the meantime, he sold me a Norton Security disk and a PC tune up disk. So he was supposed to call last night at 6. By 8 I was ** so I called the man, a different one said, "I can help you." Well, now the computer does not even work, period. He is sending a new hard drive. In the meantime, I got the 2 disks I ordered. I can't download them so I called again. Well, now they tell me in order to help me, I must pay. What is going on?

My brother-in-law bought me a Dell Inspiron 1750 laptop for Christmas which he paid extra for bluetooth but when I used the bluetooth facility it was not working. After numerous calls to Dell on a chargeable number, I was told they had not enabled it and the laptop needed to be returned for them to enable bluetooth. You get passed from one person to another who just don't seem to know what they are doing. They are unhelpful and the attitude is disgusting. To be honest, it doesn't seem like they know what they doing. Well, nearly 3 weeks later, the issue is not resolved after numerous phone calls.

The laptop was meant to be arranged once again to be picked up on 19th Jan and if this doesn't happen, we did inform them that we will be returning laptop for full refund but also will be requesting compensation for the amount of time spent on phone to a chargeable number. I am in 2 minds as to whether to return laptop for refund no matter what due to the hassle, as I dread to think that I may have to contact them in the future if I have another issue with my laptop. My brother-in-law wishes he had not purchased the laptop for me from Dell as it was meant to be a nice x'mas surprise which has turned into a nightmare.

We have had ongoing issues with Dell computers. We had replacement parts sent to us, including mother boards, video cards and hard drives. We were told various explanations of why the computer never worked (XPS 720), upgraded to a 730. We were given conflicting information about warranty dates. The most recent replacement parts ended up being refurbished that overheated and ruined the computer - of course now out of warranty.

We will never buy Dell products again. We had a monitor that overheated and could have caused a fire. The tech support at times was fair, when we could understand them. All in all, a very frustrating and disappointing experience. I want a computer made in America and serviced in America. We better wake up.

I own a Dell Vostro 1510 laptop. I bought it 6 months before. Now I have a problem with the battery. the battery is fully exhausted within one hour. Previously, the battery stands for 2.45 hours. I don't know what is the problem and I'm asking for a solution.

I purchased a laptop on 12-09-09. This laptop does not work properly. If you plug in to the USB ports, nothing happens. I have called Dell several times, and they have told me that my drives need to be updated and that I need to pay for this service. It is a brand-new laptop. Why are they allowed to do this? I have been researching complaints against Dell and have found that they are overwhelming. Yet this company continues to be in business and rips off consumers. As a result, I am unable to operate my business.

After one and a half year from the purchase of a new Dell XPS M1710 laptop equipped with NVIDIA GeForce Go 7950 GTX GPU--the GPU failed due to overheat. Similar cases are reported all over the world. The laptop became unusable because of that. Dell Support in Brazil diagnosed the problem but since I wasn't covered with their support plan anymore, they wouldn't help. Plus, they didn't have the part available for purchase so I opted to send the GPU to Premise Laptops, a shop with the necessary knowledge to fix the card (they are located in Tampa, FL). That cost me $400usd in shipping and services.

I purchased an upgrade of Windows 7 so that it would be installed on my computer which now has Windows Vista. At the time I purchased this disc upgrade, the tech said he would call me back to help me install it. Well, that never happened. So I called tech support 3 times and each time I got disconnected. Finally, I gave up and went to Live Chat and once again got transferred to another live chat with another tech who was suppose to help me out, but instead all she did was try to sell me another warranty for the software.

After years of buying Dell computers, I have to say that my next computer will not be a Dell due to all the selling they try to do and also the difficulty in understanding them. I was going to but another Dell for my granddaughter, but after going through what I did today, I am having second thoughts.

Needless to say, I am now stuck with an upgrade disc which I cannot use and I am out approximately $137.00, and all I wanted to do is ask 2 simple questions. Thank you for your time and space to air my grievance, although, I feel that nothing will come of it.

I ordered 2 computers for my classroom and one was missing the cable that connects the monitor to the computer. When I called Dell, I was on hold for over 20 minutes before I was able to speak to a live person. Once he answered, I gave him the order number and told him what was missing and he put me back on hold for a good amount of time. When he returned, he told me he would have to transfer me to another department and asked if he could put me on hold again. I advised that I have already been holding and this was taking a ridiculous amount of time and that I am on a cell phone. I was put back on hold and transferred to another department. The total of my wait time thus far has been 45 minutes.

When I was able to speak to the next live person, she asked me the exact same questions such as my name, company, and order number and put me back on hold to verify. She then returned and told she would have to transfer me to another department. I explained to her that I am just trying to get a cable and wanted to know why I am being transferred so much. She asked for my e-mail address and I had to give it to her four times before she was able to correctly recite it back to me. I am still on hold and being transferred from department to department. Had I known I would use so much of my cell phone minutes, I would have seen if I could have purchased the cable from Office Depot.

I called Dell support. They could not speak English very well nor did they help me. They charged me $49.00 on my credit card. They kept saying "14.00 and nine, nine" (to me, 14.99). I repeated it several times, and they said yes. So I thought I was paying for $14.99 for a one-time help-me fee until the bank told me it's $49.00, which I did not have nor would I have payed that if I knew the correct cost.

So when I called back to get it corrected, I was transferred back and forth to a lot of departments. No one would let me speak to a supervisor, and I still did not get my money back nor did they fix my computer. And I have not, as of yet, spoke with an American in the USA to fix this problem with my bank. I will have to go to the bank and stop payment on it and fill out forms not to pay it. Hopefully maybe, that will work. if not, I'm stuck paying the $49.00.

I have always bought Dell Computers, but with my last two contacts with Dell Tech Support, I will never buy from Dell again. My first contact was for help with a serious crash on my Inspiron 1525. They would not talk to me without a credit card, because they stated that it was out of warranty, which it was not. I had about 20 days remaining. I was able to get it fixed, with help from the web. That problem was around August 2009.

My second contact was in December. I had a problem with a 1545, that was purchased in August of 2009. Several left hand side keyboard keys stopped working. After supplying all the information that he asked for, he told me that my name and address, did not match his records. He could not help me unless I cleared it up. I told him that he should be able to look at my account, because when I log in, my address, name and E-Mail address are there. He would not be specific about why he could not check my records. I explained to him that the 1545 is one of the last computers, listed. He would not budge, his records did not match my name. I have to wonder, how that could have been possible, since I have had three computers sent to my same address, in the last 4 years. I just got the impression that he was not going to help me. It seems to give them an excuse, if I have a different person repair the unit and I have another problem, which Dell would void my warranty.

I purchased a new Dell XPS about 6 months ago have had sporatic trouble with the computer not booting some times it will go through the booting process 6 or 7 times before windows finnaly boots. Been on the dianostic remote on two occasions for long period of time while a tech person takes control of the pc paid $239.00 for the service but the problem still remains. Either this gets fixed or I will return the pc back to Dell.

I recently purchased a Studio XPS computer from Dell with in-home repair warranty. The computer started having some sound issues and was also having some strange electrical crackling noises. Tech support said that the card for the headphones would be replaced as well as the motherboard. A tech was sent to repair the sound which he did but he was not given order to repair the motherboard. I called tech support and the fellow in India tried telling me I have no in-home repair warranty, something I specifically ordered and paid for (computer cost just shy of $2K). Then, I called regarding MS Outlook which was Dell installed.

My Outlook would not open so I called MS first and was told that they do not support it unless I paid MS for software support because it was OEM software installed by the manufacturer Dell. I called Dell and a different fellow in India told me he could repair my computer if I purchased the Dell software support plan for only another $219/yr. I am furious because Dell will not support problems with software it installed on its own computers. It feels like a scam and hard-working American customers are being asked to foot the bill. I have owned four Dell computers and have mistakenly placed my trust in them and warn others not to do the same. Never again.

Ihave been on the phone for hours looking for help with a new computer. When I finally got to sometone they want to charge me for help.

I bought the laptop March 2009. Web cam never worked from day 1.Sent computer back in June due to multiple problems, the touch pad, web cam, video card did not work and computer was not useable. Computer was returned in July . Webcam still not working. Sent back in October . Webcam worked for 3 weeks. December 2009 and webcam still not working. Computer sent back for 3rd time in 6 months. when I spoke to manager in Dell I asked that the warranty needed to be extended since the "new" computer never worked from day one. I was told I need to PURCHASE a new warranty. How absurd is that. Computer never worked, they should cover it till it actually works for 1 year. I spoke with tech support who transferred me to customer service who then told me it was really tech suppost who can extend warranties. After 3 hours on the phone I have no computer and wasted alot of money . I want to know why I do not classify for a new computer that actually will work .

Bought my son a Note book inwhich it will not pick up the internet signal.Was on the phone with the Tech dept (india) and work with him for 2.5 hrs with my wife also.He was a total waste of time.The problem still exist.The I call the customer service dept and was on hold 48 mins and never spok to anybody.Dell has gotten to big,and they seem to "Disreguard" peolpls trouble.I have bought 6 computers over the years from Dell,and will NEVER give them bussiness again.This was a gift for my college son and now he has Nothing.Really should be ashamed of the Dell Brad

I purchased a Dell Inspiron 1525 laptop for my daughter last Christmas. Within the first few weeks the computer crashed. I called technical support and I spent the next 3 1/2 hours on the phone with Hmneth, who took over my computer and seemed to correct the problems. Within the next week everytime the computer was being used it would shut off. It would be 5 min, ten min., etc. I called technical support again numerous times to find out what was going on. Even when the tech. would take over my computer it would shut off on them. They always took my phone # so if they were disconnected they would call back. But I never got calls back. Finally on October 30, 2009 I talked with Jon, as a result they sent a technicial out to my home to replace the memory board and the a/c adapter. The computer was still under warrenty. The computer worked fine for 2 1/2 weeks and then the same problem, it started shutting down again. I called Dell and I got the run around. I finally talked to some so called manager (I can't spell or pronounce his name) He told me the warrenty expired and they can't do anything for me, even though the computer was worked on during the warrenty period. I did get mad and voiced my opinion, because the computer is not even a year old and it didn't work right from the beginning. He kind of just blew me off and told me he would have their out of warrenty dept. contact me. Of course this never happened either.

The computer was returned today (12/23) via FedEx. I contated Dell to find out what the problem was, and was told the mother board was replaced at a whopping charge was $537. First of all Dell were supposed to contact me when the diagnosed the problem for authorization to repair, since I specifically advised if the repair was too costly I would probably purchase a new computer. My computer was returned with the original problem that I called in about, the monitor blacks out after about 1-2 hours of use.

Dell Computer, Tech.Support [is bad] And I'll Never Buy Dell Again

My Dell Inspiron 1526 was purchased April of 2008. It had software issues from the beginning, and then, despite never having left my home or any physical act of damage, began falling apart. I have spent over $500. in repair costs for a computer that cost $749. new. Over $300. of that was resolving software issues. Like another complainant, a plastic hinge broke, causing the screen cover to hang up whenever it was opened. A cover screw was stripped, and the entire screen assembly came apart. The broken hinge had to be cut off and the entire top cover and screen holder replaced. Painted surfaces have eroded. The DVD drive open and close push button fell off, so now I have to use a screw driver to open it. I also have an exposed metal hinge. This is my FIRST and absolutely my LAST Dell. I am so disappointed and angry. Never again!

I have now been on the phone with Dell for 59 minutes getting passed from person to person. I must have a very difficult issue right? How about I bought a refurbished laptop from the Dell website and it shows up at my office. I go through the initial setup wizard and let it sit over night. Next day it is locked up. I turn it off and back on - 1 minute later blue screen. Repeat with the same results over and over. OK - Dell quality control is obviously not digging very deep on their refurbished units. 2nd someone bought a product from my business and I made them sit on the phone for over an hour just waiting to find someone who could help them you can guess where my business would be heading! Mark my words Dell is not going anywhere good if this is the way they run their business. It will catch up with them. I for one will never buy another Dell.

I called the technical support number to order a new hard drive. I explained that I ran the diagnostics and it appeared my hard drive was gone and wanted to order another. They said I should pay $49 to run a complete diagnostic to be sure it is the hard drive. I said I had run the diagnostic software and had the error codes which I read. The person (danny) said that by the code it did not appear to be the hard drive and I needed to pay for the diagnostic. So I gave my credit card info, talked to the technical people, gave them the codes and they said it was my hard drive. I was deliberately scammed into paying the money by being told it was not my hard drive, and after paying it moments later being told it was my hard drive.

Three months ago I was informed that I would be receiving a replacement system for my Dell Inspiron 1720, which has never functioned properly. I was told that the replacement computer would be at my door in 8 business days. That was three months ago. I have called tech support repeatedly, and they continue to promise the new system will be here "Monday". Many Mondays have passed and I have no replacement computer.

I am a good dell customer - I pay my bills, I am patient with tech support, and I am a repeat buyer. My system cost around $3000, and I purchased the full warranty. Yet I am still without a functioning computer, and am forced to spend countless hours of my time on the phone and writing letters to Dell, attempting to receive the service I have been promised.

I am attempting to work on a computer that has had numerous hardware problems, including (but not limited to) a replaced hard drive, a new LCD screen, failure to recognize the power adapter, and now the BD-Rom drive is not recognizing discs. This computer, in fact this whole experience with Dell, has been the most frustrating of my life, mainly because I paid GOOD MONEY to not have to go through this. I feel very much like my hands are tied, and I am being held responsible for a large investment that turned out to be the worst choice of my life.

I was contacted by an "escalation specialist" who promised the system would be here 3 weeks ago. Is this how Dell treats good, returning customers? This is certainly not how they're going to get me to make another Dell purchase in the future. The reps are very courteous and apologetic, but apologies do not get me a working system.

The negative impact this situation has had on my ability to work is incalculable. I am a Ph.D. student, and I need a working computer for school, and I haven't had one for a whole semester. Now I'm looking at a new semester, with no computer! And I was informed by Dell that if I go buy a new system locally, I'll still be responsible for my Dell bill, no matter how long it would take to ship the replacement. They basically told me too bad, I was out of luck. What kind of company is this?

About 4 weeks ago, my computer was consumed by a virus. I called Dell to find out what options I had and hopefully solve my problems. I was told that because it was a software problem, I would have to pay $380 to remove the virus from my computer. I pleaded that my computer was still under the 2-year warranty, but was quickly reminded that the warranty only covered the hardware. So again, the man (whom I could barely understand) gave me the option to pay the $380 to remove the virus. I told him that was not possible, especially since renewing my anti-virus software would only cost me $60. (It had run out the week prior to this). THEN.. he told me for ONLY $200, he could fix the problem if I renewed my warranty for another year. WHAT??? My warranty was still effective, why on earth would I pay money now when you can fix the problem under the old warranty? A few choice words left my lips and I hung up. I renewed my anti-virus and restored my computer to factory settings myself... problem solved.

I had to call Dell tech support again tonight because upon loggingin on my admistrator page, the preceeding page was black. Again, tech support told me that it had something to do with my operating system and that it would cost me to resolve the issue. He offered me another extension on my warranty, which is STILL good, for the low price of $300. Now, call me crazy, but the price changes each time I call. What is wrong with these individuals? I would NEVER recommend a Dell to anyone who is looking for a good computer. I am sorry I spent so much on mine.

I sent my computer for repair in the middle of October 2009. Until now, Dec 14, 2009 I didn't get it back. First, I sent my computer for repair on the end of September 2009. Got it back in October. They didn't fix the computer. The same day when I got my computer I call to Dell and told them that computer is not working. They sent the empty box with paid label. I put the computer in the box and mail it to Dell sometime in the middle of October. I called to DELL to get information about the status of my computer many many times. On spoke to them on the phone and chat with them on-line. Every time I call them I spent more than 2 hours to resolve the issue. The first time I called in the middle of November, and was told by supervisor that I'll get my comp or replacment in 3-4 days. never happened. Then I chat with Dell represantative on Dec 1,2009 She told me that there is refund issued to me ( I have copy of our chat). Never got the refund.

The last time i talk to Dell on Dec 7. I spend more than 1 hour and 30 minutes on the phone, then they just hang up the phone on me i spoke to Shene from customer care , he couldn't give me any information i spoke to his supervisor Kenev, he couldn't help me either both of them refused to email to me with the outcome from our conversation. finally Kenev said that he'll contact me with person who will help me He contacted to Harpreep Seera. She said that she see that my computer is in technical department she sees all my calls and chats, and she said that she 'll contact me to person who will definitely help me. Finally, she connected me with technical support department , I spoke to person by name Pan I gave him my customer ID and all he could tell me that there is nothing on my account except the... printer :)

I have no idea what is the printer he is talking about, and where it's coming from. i asked him contact me back to Harpreep Seera, he tried but call failed. it seems like there is a big mess there, nobody knows what going on, everybody telling me different stories. For now, I tried to call them, to chat with them, and I email them couple times. the last e-mail I sent them on Dec 7, 2009. never got any respond. I don't have a computer for almost 3 month. I have CompleteCare Accidental DamageService plan on this computer. I paid $235.00 to get this service. Please help me, because nobody in Dell company knows what goes on, i feel like I just lost my computer. Never expectet anything like this from such a big company like DELL.

My 76 year old father in possession with my computer service tag# has troubles with the computer in start-up and loading windows. The warranty expired in September and so he consulted the fee based technical support from Dell. He told the technician that he was a computer novice so that they would understand that he knows very little about computers so that they would know at what level to deal with him. He was treated very disrespectfully and inappropriately. He was traumatized to the point where both he and my mother couldn't sleep because of such an upsetting experience that he wishes to never endure again. At one point he was told to open his eyes and his ears and to keep his mouth shut and other disparaging remarks with a pontificating demeanor.

The lady technician later hung-up on him resulting in a return call and added anxiety and wasted time. When he called again they wanted to charge him again for which he vehemently refused since the issue wasn't resolved. The issue was eventually resolved but at a great cost to my fathers dignity and pride as a respected human being. He stated to me that he has never been treated so poorly in all his 76 years as he was that day. I have always been treated with the utmost respect and courtesy when dealing with Dell as I have always felt as a valued customer eventhough I have only purchased 4 computers from Dell over a period of years. Mr. Dell established this company with quality of product and service and has gained an esteemed reputation in doing so. He would be very disappointed in how this reputation is at risk of being tarnished. Therefore, I beseech you to make restitution for this blatant errant behavior. I feel that the very least that should be done is a vocalized apology and the fees waved for the help he sought.

I am shocked.This is the first time I have ever had ANYTHING bad to say about Dell. I have tried to get through to Technical Support & Customer Care without success. All I get is a recording that seems like it goes on for hours. I paid EXTRA for a quick responding helpful support team and now I don't know if I can at all. It's not their fault, I never get a chance to talk to anyone. This is a first for me and I don't usually complain about anything to Dell. This is something that needs to be looked into.

Each time we call Dell, 98% of our calls end up in the Phillipines. Calls that should take about 20-30 minutes, end up taking 2-4 hours per call because the Technical Support Reps can not speak English very good and we are constantly having to repeat everything we say at least 5 times or more, and vice versa.

Every time we make this complaint to Dell all we get told is that each time we call in, our call could land anywhere in the world and there is nothing that they can do about it. If that is the case, then why do 98% of our calls always land in the Phillipines? While most of our problems do end up getting resolved, it take much, much, much longer than it should due to the fact that we can not seem to get a tech rep that speaks and understands decent English. Also, at least 75% of the time we call we are told that our problem lies in the battery and that if we don't purchase a new battery that day, that our battery will completely fail within 2-5 days. Needless to say, the battery has never failed, and that is what we purchased the warranty for. So why are they insisting that we MUST PURCHASE a new battery?

I have been working with Dell since early November 2009 to try and set the XPS back to factory settings so we can sell it. And like always, there is a major language problem. After 2-3 calls to Dell Tech Support, unintelligent reps, and more than 10 hours on the phone, I ended up using the online tech support and was finally able to make some progress with the system. After many troubleshooting attempts, we had to have a tech come to our house (Which is in our warranty) and replace one of the hard drives and the motherboard. The problem still existed.

So Dell told me that I would have to ship it to the Dell Depot to be fixed. I received the box from Dell 2 days later (on November 26th) to ship the XPS to the Depot. Since the next day was Thanksgiving I called FedEx on Friday the 28th to schedule to have the XPS picked up. FedEx picked the system up on November 30th and shipped it to Dell. I hadn't heard anything from Dell about the status of the XPS at the Depot and called Dell on December 9th to try and find out what was going on. The Rep I got told me he has no idea where my XPS is or if its still in the Depot. I asked him who would know (About 6 times). He gives me Dell's general 800 phone number and a Dispatch number and tells me that I need to call back and give that dispatch number and they will tell me where my XPS is. I asked for the people at the Depot to call me and give me an update on the status of the system. He assured me that they would call me later that day. Never got a call at all.

Due to the constant below poor customer service that we have received from Dell over the last 2-3 years with the XPS, once we are able to get our system back, if we ever find out what Dell has done with it, we have every intention on selling the XPS and we will NEVER again buy another Dell product!

I purchased a Dell laptop and printer that I am having problems with since day one. Every time a place a service call due to not being able to print I am sent to the printer tech support department or the laptop tech support department and the problem keeps coming back. I have used at least 6 ink cart since I received my laptop and printer and I have only been able to print about 20 pages, the cart keep displaying that the ink is low and Dell support for the laptop nor printer can assist me. I am call Dell at least once or twice a month.

I purchased a Dell Inspiron 15 in May 2009 for my son to take to college. The hard drive failed the day he got to college with it on August 26, 2009. The tech support could not fix it so they sent another hard drive.(Toshiba hard drive). This November the wireless card has quit working, the hard drive is crashing and has an error code of 2000-1046, and the battery has failed. They sent me a box to mail the computer in for repairs. I mailed it to them with the description written on paper about the problems. About three days later I received a new battery. A couple of days after that I received the computer back with the identical problems I sent it in with.

I contacted tech support to ask who to file a complaint with. They stated that they had no number for me to call. Once again they attempted to fix it over the phone and tell me I have a bad harddrive and they will send me another one which I received today. I tried again today to speak with a supervisor and got connected to three different people, all who ask for the order number and then put me on hold so I could speak to the right person. This was nearly 45 minutes of wasted time. I called back and talked to a fourth person and I stated I wanted to talk to someone about the condition of my computer and he asked for an order number and put me on hold for the fourth time. This company is terrible and has no desire to deal with the fact that the blue screen of death, hard drive failures and wireless card failures are in epidemic proportions. I need help, also I find it odd that they want the old battery back and the hard drive so they can recondition it and pass on the defective parts to someone else.

I was having virus issues with my 2 laptop computers and I called DELL support. I spoke with several people, and some were very helpful, but never finished fixing problems. I ended up purchasing a service plan, several memory chips, 3 windows 7 disks, Norton 360. I spent around $800.00 and have been on the phone with DELL support for around 20 plus hours and months later, still do not have functioning computers.

On December 3, 2009 I called the above phone number for help. I have a Studio 1, and I was having trouble with my wireless mouse and keyboard. First of I could not understand him. Second he was the rudest person I have ever tried to deal with in all my life and I am 72 years old. After an hour I finally ask him to transfer me to his Supervisor and send me back to the USA. He started laughing, and said he WOULD not let me talk to his Supervisor. He was a idiot and knew less than I did. I have had 3 Dells in my Computer history, and have liked them all, but if I ever have to deal with someone like that again I will never purchase another one. So I would like a phone number for someone who speaks English, someone who would have told me all I had to do was turn my computer off for a few minutes then restart it. And I hope the next person I talk to is Customer friendly and not some chauvinist idiot.

I purchased the top of the line Studio XPS 1640 on September 18th. Since that date I have had the hard drive replaced, the operating system replaced twice, two of the software programs that Dell has installed for "my conveince" have had to be removed because they were causing other problems then wanted to charge me a fee to trouble shhot theyre own software???

I have had 2 keyboards replaced the second one just last Monday.. I actully had a technical manager in India tell me it was OPERATOR ERROR I have had my CD/DVD drive replaced and now tommrow they will be replacing the entire face place because the eject button for the cd/dvd drive will not eject. I have asked numerous times to have my computer replaced as I have only had it for 2 months and almost every part of this computer has been replced with REFURBISHED parts except the Display. The only thing they say they can do for me is keep replacing parts, or send it in to the "depot" for a full diagnostic where it will be gone for 8-10 business days. I can tell you what is wrong with this computer it is possessed! The person who built it was either hung over or was smoking something on thier lunch hour. I paid 1400.00 for this computer I want a new computer not something that is rebuilt every 3 weeks, not to mention the countless hours spent on the phone with "lack of technical support" from people who dont speak english. Is there not a lemon law for computers like there is for cars?? This computer is bright YELLOW!

After ordering a new Dell Studio 8000 and Dell Wireless printer, the "install team" arrived to do the data transfer and install the equipment. I have ordered and had many computers set up in my lifetime...this was by far the most unprofessional experience I've ever had in that regard.

The two who showed up were supposed to link the new computer with the old, transfer data, hook up the new wireless printer and get the new computer system working. First of all, they didn't like the modem/router I purchased, even though it was a wireless, DSL modem which should have worked just fine. Apparently it wasn't one the installer was "familiar with." That necessitated yet another site visit with an additional charge. I asked him if he could at least do the data transfer and get the new system working - he could link the 2 computers in the next visit.

So, he set everything up and when I went to "test" it, I kept getting a pop up window asking me to input the product key for the Office software. The installer informed me that this was just a "software glitch" and not to worry about it, just to keep closing the window and it would eventually disappear.

The installer also informed me that Dell had apparently sent me "a bad printer" as he could not get the printer to work properly. He instructed me to contact Dell and have them "overnight a new printer". This problem was resolved however, with another 30 minute call to tech support. The install tech did not know even the basics of setting up a wireless printer. The tech support tech at Dell was so shocked by his lack of knowledge that he immediately scheduled another service call for me later this week to ensure everything was installed properly.

I did go out that evening and purchase the modem of the Installer's liking, and he was to return the next day. That next morning, I tried to log into the computer and recieved an error message saying that the "user profile was unable to load." This required yet another one and a half hours on the phone with Dell tech support. They had to do a total System Restore, which meant that everything I had loaded onto the new system was now lost. All emails, documents, files, etc.

When I got the system back up, the Install tech arrived to link the two machines. He informed me that he had found several "viruses" on the old computer, even though I have the full version of McAffee Security Suite which I update regularly and which performs full virus scans every week. The installer suggested he needed to return yet again (and yes,another charge) to "fully clean out the computer for viruses." He went on to tell me that if I did NOT do this, that "AT&T would shut me down, because I would surely pass these on to others, and that AT&T would not tolerate this..."

During the install, he smoked in my home (I will point out that I too smoke, but you don't do this in a customer's home) and left my work area in total disarray. My desktop is an absolute bird's nest of wires...he even left the power strip on my desktop, where MORE wires are jumbled, crossed and exposed. The whole thing looks like a 3 yr old's efforts. Hiding wires is basic.

Fast forward to yesterday morning, Saturday. When attempting to log in, I got the familiar pop up window asking me to input the product key. However, THIS time, it said "the user has exceeded the 25 free log ins and now must input the product key in order to use the product."
I was frantic. I could not use my email, my documents, etc. I have contracts that are due out tomorrow (I work from a home office) and I was running out of time. I looked through every single box from Dell, went through two entire trashcans (which had not been emptied since the install) and tore my office apart looking for the MS Office 2007 disc or a product key. There was nothing.

I contacted the Install Tech, whom I truly believe took the disc home with him. This is an expensive peice of software and one that can be sold, or kept for personal use. He of course, denied any wrongdoing, and claimed that the product in question came "pre loaded" on the system. I explained to him that even if this were the case, they would still send a CD in case of a failure or need to re-install in the future. He stuck to his story.

I spent another total 3 hours on the phone with Dell over the course of Saturday and Sunday. Finally, after asking numerous times to be connected to a manager, I finally got one. "Tim" was a Supervisor in the Escalated customer tech support area. After explaining the situation, he offered to mail a disc to me, which would not arrive until next week, Thurs or Friday. I explained that this was not acceptable as I had urgent business due that required me to access my files today.

After consulting with HIS manager, and putting me on hold numerous times, he finally came back with a solution. While he could not provide me with a new product key, he indicated that I could go out and purchase the software disc from a retailer, and that Dell would reimburse me for the (Office 2007) software. I got his name, number, extension and badge number after again clarifying that Dell would reimburse me for the charges.

After returning from making the purchase at a local retailer (just under $500) I called Customer Service to inquire as to who I needed to email the receipt to, etc. I was then informed that Dell would NOT reimburse me, that this was not their policy, and further, that according to her records, a new Office disc was being mailed to me.

I explained (for the 5th time) that I had waited long enough and endured too many delays with getting this computer functional already...I now was under a deadline to get important contracts out to two of my clients and I didn't have the luxury of waiting until Thurs or Fri for a disc to arrive in the mail.

I also reminded her that this was DELL'S error...either they had not sent the disc in the original packaging, or their own Installation tech had stolen it. Either way, this was certainly in no way my fault. I am a customer who paid $1,800 for this system and I deserve to have a working product.

Once again, I asked to be connected to a manager. She indicated that this was not possible as the CS dept was "getting ready to close in 30 minutes and they were all on other lines." She again reiterated that I would NOT be getting a refund, and that I should NOT have re-purchased the item. I responded that I would never have done so had I not gotten assurances from their own employee that I would be made whole.

This is how it was left. I have now paid for the MS Office 2007 (Small Business Edition) software twice. This entire experience has cost me a considerable amount of time away from my business. The amount of time I have spent on hold for various departments at Dell just in the last 3 days is outrageous. Not to mention the fact that a job that should have taken an hour at best, tied up my computer for the entire day the first time, and a half day the second, simply due to the lack of basic computer set up knowledge on the part of the installer Dell sent to my home.

Beyond the time element, I am now out an additional $500 for the re-purchase of the software. Of course I have the original receipt from Dell and the new receipt from Office Depot, where I purchased the new software today.

Purchased a Studio laptop, along w/a 4 year warranty. At the time of purchase, was not advised that echnical support would not cover any connectivity issues. Computer arrived after 4 weeks; could not connect to printer. Called tech support, transferred to another division, and told that warranty did not cover any connectivity issues. Told me I should purchase a support warranty.

Purchaed it out of desperation; after two days of troubleshooting, Dell could not get me connected and told me it was a driver issue and that I should contact HP (printer only a year old). Now I am spending hours trying to get s/one to refund my payment (for the support warranty). No one seems to know where they should transfer me. I believe that sales rep and tech support rps were both disingenuous.

I want my money refunded. Dell support is a sham, plain and simple. Andrew Cuomo's lawsuit is valid. Paid $239.00 for an additional support policy that did not resolve issue. Still can't print. Also, reps lied, making me believe that tech support would help me w/setup and connection.

My 83-year-old mother in law contacted Dell for tech support for her Dell computer.

The representative wound up selling her an un-needed hard drive for $159.00 and Anti-Virus software for $40.00

My computer is working fine. I can't get in contact with them through the 800 numbers or the web site for return and refund.

I called DELL again thinking I'll just another occurence, but the next technician cannot fix it & was making me do a 'system recovery' on the computer, wiping out all the contents of my hard drive as if it's factory fresh. I told him that if that wold be the case, I wouldn't have paid for the one year warranty. After an hour of discussion, I was transferred to a manager who agreed that I don't deserve to be charged if they cannot stick to the one year extended waranty. I was given a confirmation to use as a follow up on our discussion of a total refund.

After a couple of weeks, I receievd a bill which is still for the full amount. I then called DELL Financial Services & they claim that DELL Technical Support which is a totally different department, never submitted the refund. So I was transferred there. After another couple of hours, I was transferred to several customer care representatives, the final person gave me another confirmation # which is supposed to be, again, for the full refund.

A few weeks later, I was slapped with "late charges" so I called DELL Financial Services & they still say it has to come for DELL Tech Support. I was again transferred to Tech Support. After another 2 hours of discussing my problem to the customer care rep, he gave me the manager & after being on hold for another 30 minutes while the manager discusses with his supervisor my situation, he gave me an incident #. He said this whole amount would be refunded & the incident report should help me to follow it up with DELL Financial Services.

Another few weeks, I did get a refund of $110.00. But with the late & financing charges + tax, I am still being billed for $198.99. On my call to both DELL Financial Svces & DELL Tech Support last 11/18, another rep was so apologetic & gave me another incident #, which is again for the full refund.

By yesterday's date, when I receievd the latest bill, the amount is still there. I now spoke to several representatives, managers & supervisors, from btoh DELL FInancial services & DELL Tech Support. This last rep from DELL Financial Services now promised a call back from a case worker who will contact DELL Tech Support herself. She then will call me within 24 hours.

The call came & was informed that DELL Tech Support DOES NOT want to give me the entire amount back. Since 6 pm tonight, I've been put on hold, disconnected & still have not spoken to anyone who can clear this up. I don't know how to resolve this anymore. No refund was ever issued despite all the promises to do so since 09/2009.

I have over 50 hours of on phone with india trying to resolve. Four times a tech came out to fix and each time shows up with wrong parts adding to delays. I highly recomend no one buy a dell! junk. Wish i could recouup my dollars and buy a good machine. Consequences are no usable computer for college.

i have laptop of dell inspiron 1545. the speakers of the laptop does not work there is smelling so think it was burn. the laptop is in warranty period so i want to replace the speaker. please tell me that there is service center in aligarh or not. and i don't have customer service number. please me soon that what i do ?

I purchased a XPS 410 and within two weeks it began to freeze up or just stop dead. I contacted Dell and spoke to several techs, 4-5 different ones each time because they always say they are busy helping someone else. They either tried to walk me through fixing it myself or they went to a program where they remotely take over my computer. At that point they deleted several programs , which they thought was the cause of the trouble. They added drivers none of which helped.

Twice I had to pay $250 for more warranty. The sound board went dead, they sent me one which I had to pay to install. They found it was dead after one of their remote investigation of the computer. Each remote take over lasted several hours. I contacted them 12 or more times with the freeze up or a dead system. One tech said that Dell had only 1 GB of memory on the system so it was a memory problem.He said Dell assumed that the Vista could run on that much memory.

They offered to give me a refurbished computer. When I said i did not want a used computer he said it was not used. Someone was not happy with it and they refurbished it and it was more powerful than mine. I contacted Better business Bureau and they told them they offered me a refurbished one and I refused.

One tech said he would send me more memory to solve my problem and he did send me the package in the mail. I returned it to them and took my computer elsewhere for analysis. They foung it had no memory and added 3 GB of memory which solved my problem. NO one should buy Dell Computers because they refuse to exchange or refund your money. They try every thing to patch up the new system but will never exchange it. They even hang up on you or refuse to take a call and leave you waiting forever on the line. I lost several things I had saved as it crashes out before I had time to save. It usually crash right in the middle of my work. I had to pay a computer store to install the memory i bought which Dell did not put on the expensive machine they sold. Dell should be ashamed

I had an issue with my computer being a little slow and upgraded my memory to twice as much, still was slow. I do disk cleanup and defragment on a regular basis. I have antivirus protection and do regular scans. I then started having display issues.

When I called Dell I had rediculously long wait times and when I finally got to speak with someone they were obviously out of the country and hard to understand. I was kept on the phone dealing with the situation for 6 hours. Yes, you heard me right. I was put through alot that day. Did everything they told me including letting them totally wipe out my computer. I lost everything. It was suppose to make it like the day I got it. Yea, right.

After all that, it still had the display issue. Anotherwords, it was for nothing. They still insist it was a virus making it have the display issue, but after they wiped everything out, it still did the same thing. Obviously, it wasn't the problem. They just didn't want to admit it. Oh, I forgot to mention, they charged me $130.00 to fix the problems I was having.

They ended up figuring out it was my video card. It was replaced and the display issue went away, but my computer does not act like a brand new one like they said it would after they wiped out everything, including all my important documents, and some of the programs I had paid for. It was a nightmare! I have been trying to figure out on my own why my computer is getting slower and slower, even though I have doubled my memory, had everything restored to the way it was when I got it, and do my regular maintenance, and paid them to mess up my computer worse than it ever was.

When I called today because I couldn't figure it out on my own, the actually tried to charge me again even though I told them it hasn't worked right since they messed with it the last time. I paid alot for this setup and am not too happy.

I am looking at buying a new computer already, and believe me, it won't be a Dell. I want to warn people out there before they make a big mistake and buy a Dell. Paid $1500.00 for this setup a few years ago and am now looking at replacing it after all the money I spent on upgrades and paying them to try to fix it.

I was given a Dell laptop/notebook for a Christmas gift in 2008, I had problems within the first 3 months. I called Dell numerous times and was transferred from one department to another, finally after talking to many foreigners, I finally got some one to help. Then I had to go through their very lengthy process to try and figure out what was wrong. After doing all they wanted, it still didn't work, and then, I was disconnected.

So, I call again, same story, different person, even though I told them I already have done all this, I had to do it again. by the 10th time, of doing the same thing, the person on the other end said they would send out a technician. They came, replaced the mother board, etc. and left. The computer a studio 1500, series, still didn't work. So I called again, and again, and again. Once again, after about 10 hours on phone, and being disconnected and going through Dells process, they transferred me to another supervisor, who then said, yes, it is not fixable, we will send you a refurbished computer, on the same warranty. I had about 5 months left. I was okay with that. I was without a computer for about a month and then got the refurbished one.

This computer had problems too. I called Dell again, and the same hassle was repeated, with each and every phone call. I have probably spent 20 hours either on hold, disconnected and having to call back, or talking to a person, and going through Dells process. Once again Dell said, after sending out another technician to my house and trying to fix it, this can not be fixed. So, I get a brand new system. That they say will work perfectly! I'm a little skeptical! I have been without a working computer for about five months.

I have asked Dell to extend the warranty on this new system as by the time I receive it, I might have ten days left on the warranty, that they transferred from computer to computer. I believe that you stand behind your product, so I called and asked to extend the warranty for the amount of time I didn't have a working computer. I called and and once again went through the process of being on hold and transferred again and again, to ask if they can do this for me. I was told after another 3 hours, of waiting, calling back and being transferred to departments that couldn't help me, NO it was not possible to do that. I would have to buy a warranty if I wanted the new system to be covered passed Dec 30th. I am not even sure when I will receive this new computer.

I am very disappointed in Dells customers service, warranties and their computers. I understand things go wrong from time to time. I have taken every action I can and have had tremendous patience dealing with customer service people who eagerly returned me to the call queue. Can you imagine going through this, and all they would of had to do was have one person, say okay. I didn't ask for a year warranty only the amount of time I was out my computer, therefore the warranty on the computer. I am was told I will not have a warranty of any length on this brand new Dell computer, without having to purchase it myself. I am out many hours of my time, and a warranty on a computer that was purchased a year ago.

I purchased a computer a Dell Lattitude through my son's college. This was the required computer for the college and the only one that they would support. I not only purchsed the computer but an additional 4 year warrenty. Within the first month of use my son't hard drive failed. He brought it to the help desk and was sent home with a faulty replacement. He lost two assignments and was givin 0s. Not to mention that we also pay $45k a year tuition. The hard drive was replaced and within a few days the volume was not working. He returned to the help desk twice only for it to be determined that he now needed a new mother board. The mother board was replaced on November 20 and now on Novemeber 25 the computer is freezing. I have been in contact with all upper level management at the college including the President of the Univeristy 's office. I want the computer replaced or my money back. PS My son was unable to register for classes for spring because of a connection problem. He was then stuck with 5 8am classes. I have been in contact with the Dell representative as well and they refuse to replace this computer.

I bought a Dell laptop XPS 1530 and the audio system (microphone and headset) keeps getting problem. When I called Dell service, they fixed it temporarily and the system broke down several weeks later. Moreover, the driver cannot be installed even though the correct driver was download. It got problem three weeks ago and it have not been solved yet. I feel bothered by this situation and I wish these problems can be solved permanently, at least in a long-term.

Secondly, sometimes the technicians in Dell do not have enough knowledge to solve the problem. One of the technician diagnosed that the problem was due to the hardware. So, I payed $55 for having a technician come to my place fixing it. However, it turned out that its nothing to do with the hardware. Presently, the laptop cannot recognize the external microphone and I need to set it manually. When an external microphone is plug in, a window pop-up. The technician who was remotly viewing my computer saw this window but he just ignore it and blame the external microphone.

Thirdly, the technician promised to call back but actually they did not do this.

As I mentioned above, I payed for having a technician coming to my place to fix my laptop. Eventhough the hardwares were replaced, the problem was not solved. But, they did not contact with me anymore!

I was encouraged by Dell Inc. to sign up with Dell Inc. for software support after I was having software troubles with a new Windows 7 based Dell Studio 1557 computer. I thought I was getting one year unlimited support and paid $239.00 + tax. I found out later, to some degree, that the service I purchased was very limited in the number of incidences. With hindsight and all honesty they may or may not have been spelled out, for I probably could only understand 1/10th of what they spoke when they were selling me on the one year software support. Three days after agreeing to the service, I requested that the service be terminated and I be given a credit for the unused service. I realized it would not be worth the expense because the day after they corrected a problem they reintroduced the same problem when "fixing" a new problem.

When I tried to get them to correct the problem they introduced I had to ask for a supervisor to try and understand what the tech aid was saying about limited "incidences". As this was the first indication I had about limited support for the one year I queried the supervisor Shyan about the terms and asked to receive in writing all the terms to the agreement that I supposedly agreed to. I was told that Dell did not have anything in writing that defined all the terms. I told Shyan that I thought that this was unbelievable that this would be true. I then asked Shyan if I cancelled that day what credit I would receive. He went off line to check and came back and said I would receive a $179 credit. I then asked that he terminate the agreement and issue me a credit for the $179. Ten days after cancelling the service I checked my credit card transactions and find that Dell issued a credit for only $119. I called Dell and talked to several people and they would not adjust the credit. I would think very hard about agreeing to anything that Dell is selling on line for they do not make the terms clear. I would also add, based upon my experiences with software support you could be on the line 1-2 hours.

Since then my power cord has shorted out 2 times, this is my third power cord. After being transferred several times I spoke to a rep. I told him the power cord is once again shorting out, and it can be a hazzard such as physical harm. He offered me a new one that wouldn't spark (as he put it) for $69.00. How nice to know, you're not supplied with a safe power cord, you have to pay for one. After 20 minutes of fighting on the phone with the rep. he finally gave up and a manager then tried to sell a power cord that would not spark. Well, she too gave up and there I went on another phone ride through India.

The tech manager tried to pull the same fast one on me, he too wanted to sell me a "safe" power cord. They just don't get the concept, they are to provide a safe product when it's purchased. The tech manager didn't put up too much of a fight, and eventually he agreed to send me a safe power cord. How mighty nice of him. We'll see if I'm electracuted by the time I receive it. I suppose it will be a life time event before I receive the "safe" power cord. I would suggest to consumers to purchase an American made product, from a company who employs customer service reps who are American. It makes communication so much easier. I will not recommended Dell due to their inferior products, and poor customer service. In my opinion, the first thing they should do, is apologize, and replace it free of charge. No wonder thier stocks are down and their reviews are so por. Hmmmm?

Back in July, my Dell Inspiron B130 laptop developed a crack in the monitor. The crack spread and developed blackness around it. The end of August, I called Dell to order a new monitor. I just wanted to purchase the part, as I have the resources to have it installed. I was aware the warranty had run out and would have to make a purchase for the part. As I discussed my needs with a tech associate, I was forwarded to the sales department. Again, I explained my needs to the person in the sales department and the problem with my laptop. I asked how much the part was. She told me the cost then shared with me the cost of a one year warranty, which were only a few dollars difference. I said I was not interested in the warranty but just wanted to purchase the part.

The sales rep was persistant in conveying the advantages of the warranty over buying the part. She assured me with the purchase of the warranty, my monitor would be repaired. In an effort to get off the phone, which was already a couple of hours, I succumbed and purchased the warranty. The sales rep told me to wait 24 hours for the warranty order to process before I call Dell Tech Support to have my unit repaired. I waited a week. When I called tech support, I explained my needs and provided them with my warranty information. But I was informed by tech support the repairs would not be covered under the warranty. I asked for a supervisor/manager, explained I was urged into buying this warranty over purchasing the part. I was conferenced in with the sales department who then refunded the warranty, so I thought.

I went on the dell web site contacted a tech left my contact number never got a call from them i just got my dell computer and it has 256 of ram in it i want too put more and i am having a hard tine finding someone wj=ho has ram that works i tried fry,s in san diego i buy kingston ram for my laptop installed it the computer would not reboot, i made three or more trips to fry,s too return the ram, with 256 of ram in my computer its very slow it has not crash yet ass i have read all the complaints on dell computers, but it seen like dell customer service is very poor they don,t call back customers when asked and yet they exspect customers too buy there computers. all i wanted too do was find out if i can put ore ram in my computer and find some that works with my computer.

My Dell desktop had been acting finicky for some time and over about a two-week period, finicky progressed to barely working. I first got help from my internet provider's tech support people. After several hours on the phone with them, it was determined that my computer was likely about to crash, and that my best course of action would be to contact Dell and tell them I want the directions to perform a PC restore. My Frontier (IP) tech also told me that Dell placed backup programs in some of their computers which would restore the computer to factory condition. He also said the "code" to do that procedure would take only a few keystrokes. Since I had a file backup service with Frontier, the plan was to wipe out everything I had on my computer, have it automatically restored to new condition, and then have all my files downloaded back in the computer. So I took his advice and called Dell via their customer service 800 number.

I spoke with a rep whose name I didn't get and explained my situation. He looked up my account and advised me that since my warranty had expired, he could not help me. I said that I knew all my request involved was a couple of keystrokes. He replied that it would take him "an hour and some change" to go through a restore with me. Then he offered that I could speak to a technician for a price, but if I purchased a new hard drive for $49.00, I would be spending about the same amount of money. In addition, if I then purchased another year of technical support from Dell for $73.00, a technician would come to my house to install the hard drive. We had some back and forth discussion, I became increasingly upset and practically begged him just to give me the directions I needed. He again insisted that he could not stay on the phone with me for "an hour and some change." I reluctantly gave in, and arranged the purchase of a new hard drive and tech support, but it occurred to me to ask whether I would get software with the hard drive since my computer didn't come with any disks for Windows and other programs. He said they would be mailed to me separately, after I let them know when my hard drive arrived. I was late for work and in tears by now, and told him that I wanted everything sent at once because I did not want to have to call them back. He said he would need to speak to his manager, put me on hold, then got back on the line and excitedly told me that here's what they could do: After I got everything I needed I could call him and he would tell me over the phone how to install the hard drive.

I angrily explained to him that the only reason I paid for another year of tech support was because he assured me that a technician could then come to my house to install the new hard drive. Oh, but it's a simple procedure, he said. Just remove a few screws and pop it in. I was so angry and frustrated at that point that I was really unable to speak, so I put my husband on the phone with the rep. and my husband made it clear that we expected a technician to come to our house to install the hard drive. I believe that call took about a half an hour. I felt that I'd been duped, and that I was coerced into making purchases that I probably didn't need. I found out a few days later that that's exactly what happened to me, because I found that the information I needed to do a PC restore was available on Dell's website and it was free. My problem was that my dying computer wouldn't open the link I had to use to get the instructions. So I got a hold of a Dell technician on-line and explained my situation. When I asked why I wasn't able to get this free information a few days before, he began making excuses for the other rep., and as I argued with his excuses, he called me on my home phone. Eventually he stated that he completely understood my position, that he was sorry for my inconvenience, but offered that I could still have the hard drive installed as a back up. I knew it wasn't his fault (although he sounded just like the other guy) and I was done arguing, so we ended the phone call amicably, with him offering to call back to see if the restore worked for me. I declined his offer. I had to use another computer to open my e-mail and retrieve the instructions he'd sent. I could absolutely not believe that the PC restore required only three keystrokes and took less than five minutes to accomplish.

Now I knew for certain that I'd been taken advantage of and lied to. Raghay called me today. He's with Dell technical support and wanted to know whether my issue had been resolved. He listened as I went through my experience and offered that if it had been him, he too would be very upset. So what he was willing to do for my trouble was to ALLOW ME TO RETURN THE HARD DRIVE THAT I DIDN'T NEED. I spoke to his manager, and then to his manager's manager. The last guy was short with me. He was also condescending and patronizing, and although acknowledging that I'd been a loyal Dell customer for over 10 years, and had purchased thousands of dollars worth of merchandise from them, and had recommended them to family members who also made purchases, and although he did not disagree that I'd been lied to and taken advantage of, he said an apology and an approval to return my hard drive for a refund was all Dell policies would allow him to offer. So I said, you're basically giving me nothing. He tried to tell me that without his approval it "could be difficult" for me to return the hard drive. That too was a lie, and I'm certain he knew it. I was taken advantage of by a guy who just wanted to make a sale, and that's all he cared about. What he didn't know is that he could have sold me a laptop if he just would have given me the code.

My plan was to get this relatively old desktop running for my husband to use, then buy a new laptop for myself. I'm just so sad and discouraged. Part of me believes that I was treated badly because I'm a woman, especially considering that the four or five male Dell agents I spoke with are likely all from India, judging by their accents. I believe women in India are generally thought of as property and as inferior, and that cultural attitude is probably not dropped at the doorstep by Indian men when they put on their Dell hats. In any case, I was made to feel inferior by being patronized continually. What sucks is that they get away with it, that there are no repercussions for knowingly deceiving and coercing a customer. From other posts I've been reading, that seems to be business as usual at Dell.

Ever since they shipped my dell computer to me, I've had nothing but problems with it. I told them that they sent me a lemon and did nothing about it. It's had just about everything replaced except for what is causing the problem. For the last few months, I've called reporting that it overheats at the touchpad and underneath the touchpad. My head plugs also gets extremely hot. They just rebuilt the computer but they did not replace the part thats causing the computer to overheat.

After weeks of waiting for the parts the tech came out and replaced the palm rest and that didn't work. I reported it via internet to the Latin Technical Support and they asked for an explanation. The technician reported it to his office as well. They called me from somewhere in Latin America and told me that they would be coming out on Tuesday. I asked them to come early but they said that they couldn't give me an exact time. I then told them to come on Wednesday because I had appointments just like them. I would not be able to meet with them. They told me that they wouldn't be able to come out till next week.

I wrote back that I was appauled at their business practices and told them how I felt. That they were the worst business to do business with and the last email from a Mr. Steven S. said that they would not be providing service to my computer. What now? My computer is under warranty and it needs repair. Business Loss: Unable to complete my work because I use my computer to do my business.

I bought a DELL Computer. Paid for an extended warrantee. I have a three warrantee. Three days after the first year of the warrantee I called DELL and got someone in the Philipians about a problem. My computer just locked up and they told me that I needed a new motherboard. The Dell Tech came out and he started ripping out the wires and components without marking anything. This right after he had told me that he had never worked on a XPS720 computer before. He reinstalled the components and some of them I had to tell him where they went. He did not install one of my memory sticks correctly and within a month my computer was dead. He also had grounded a connector against the chasis of the computer and two other Dell Techs agreed that my computer problems were probably caused by this tech. I now have what is called the Black Screen of Death. Nothing on the screen shows up after the Dell logo and then the Windows logo and then nothing after that.

It was one of DELLS own Technicians that destroyed my computer and after over 20 calls to Dell, all of which went to the Philipians. Because Dell has no customer service in the US and now they have caused my computer to burn up. They have replaced three mother boards and a video card and the cooling fans. They told me that they were going to replace it and that I should get a call from from them within a week. That was a month ago and I have not gotten a call from anyone. When I call I have never been nasty to anyone.

The last person or Tech spent 5 hours on the phone with me and finally he went and got his manager and the maniger told me that they were going to replace my computer because it was beyond repair. I have pleaded with them to please send me the replacement and then they say that I have to be transferred to another person and then I get hung up on. If you go on the various web pages and type in, "Has anyone ever received a replacement computer from Dell" you will see nothing but complaints about Dell. I believe that a Class action suit should be brought against Dell or some kind of suit to hold Dell accountable for there negligence in holding up their respocibility to their customers for their product they are selling. Once they have your money you mean nothing to them. It should be illegal to sell an American product in the US and have their customer Service in another country.

I spent $3,500.00 on this worthless computer that was damaged by one of their own Techs. Dell does not even have a US phone number to call and speak with anyone about the problem. Dell owes me a new computer as promised and they are just ignoring me everytime I call. Can you please help me with anything to do with this matter or give me some suggestions as to what to do, because I really want to sue Dell for Breach of Contract, but I do not know how to do it. Please help. Please. I am disabled and I don't have this kind of money to just waste like this. Please help me get this resolved.

In April, 2009, I was in the market for a new computer. We have always purchased Gateway computers and have had no problems or issues with them. I was a satisfied Gateway customer but my daughter insisted that I go with a Dell instead. The computer was purchased on April 23, 2009. We were also charged tax on the shipping. We are told by the so-called Dell Resolution Team after we started actually having problems with the computer that the warranty clock starts ticking from the time of the purchase, even though you don't actually have the computer to use. Therefore, it is not a true one year warranty.

At first, the problems were little quirky things, like the Internet freezing or the sound coming and going. We never thought twice about it.

On 10-19-09, the computer would not boot at all. I tried pressing the enter key as instructed but received the same message. I turned the computer off and on several times. I unplugged the computer from the wall but still received the same message. At that point, I called Dell's Customer Service and that's when I entered into a black hole.

My call was answered by a technician in India. I am well versed in foreign accents and the use and misuse of the English language. However, I had difficulty understanding this technician at times. I could tell that she was quite annoyed with my repeated attempts to interpret what she was saying. She repeatedly asked me (very loudly) "Are you with me?" She had me take my computer apart, disconnect the hard drive and then reconnect it back up. She then advised me that the hard drive and the system board would need to be replaced, after which she asked if I could install the parts myself.

Isn't this a service that was provided with the purchase of my computer? When I told her that I could not install the parts, she laughed. She then had to check if there was a service technician available in my area. I had to inform her that my bill of sale states that I am entitled to "1 year In-Home Service." She then informed me that the technician would be at my home on Wednesday. She confirmed my name, address and phone number. Then she tried to convince me that I needed to buy an external hard drive from Dell to back my information up. In fact, she strongly encouraged it.

Wednesday came and went, as did Thursday and when Friday came and I had not heard from anyone regarding this issue, I called the Dell Customer (No) Service department again. I asked to speak to a manager. Another Indian speaking gentleman came on the phone by the name of Nathan (support is from techs in India with pseudo-American names reading from scripts.) I told him that I wanted to speak to someone in the United States. He told me that was impossible and that from now on, my service would be through India. He informed me the technician attempted to call me three times but no one answered. I told him that since I have an answering machine with caller ID and that was impossible since no calls were recorded on either machine.

He placed a conference call with Dell's in-home service contractor. Apparently, the first Indian technician I spoke to gave them my name and address, but supplied my daughter's phone number and she lived in another state at the time. The contractor told Dell that the area code and address did not match but they never bothered to return the call. It wasn't until I made contact that the situation was resolved.

The contract technician was at my home an hour later. He installed the hard drive and the system board and my computer still did not work. Apparently the system board that was sent was also damaged. He called Dell to get a replacement. The tech from India didn't understand the repairman and kept asking him to perform different tasks. The repair man repeatedly told the gentleman from India that the system board was dead. After stating this fact 6 different times, they finally agreed to send another system board. I was then told that the repairman would be back on Monday, October 26, to make the final repair.

It turns out that the parts weren't even shipped until October 26 and the service tech installed them on Thursday, October 29. I was informed that the parts used were refurbished. I was furious. We did not PAY for a refurbished computer, we paid for a NEW one. If I had wanted a refurbished computer, I certainly could have purchased one at a much lower cost. I felt the parts should be new as that is what was paid for.

By this time, I was assigned a contact whose title was Senior Support Resolver, Dell/Consumer Resolution Center (their choice of title, certainly not mine). Apparently they don't know the meaning of resolution. Her first message she left me stated that she had tried to reach me but I was not available and so I was to respond to her e-mail instead. Now, remember, I don't have a computer so how in the world did she even expect me to reply to an e-mail? I have spoken to her on many occasions, mostly my speaking and her robotically reading the same paragraphs over and over again like I am a slow learner. If someone can only read paragraphs from a paper and cannot make normal conversation, they obviously have no clue as to what they are stating.

She continued to call me every day at the same time and read the same paragraph to me, then sends those exact same words in an e-mail. She informed me that no one will call on her days off and she announces what days those are. To prove a point that she has no clue as to what she is saying, she has read yet another paragraph to me stating that refurbished does not mean used or rebuilt. When I read the definition of refurbished from the Webster's to her, she reads her same paragraph back to me. She then informed me that if this next part did not work, they would replace my computer with a new one (actually it is a refurbished computer but remember, according to Divya from Dell, refurbished does not mean used.)

I told her that I wanted to speak to someone in the United States. Then, she did have some real words to say and they were "You will never speak to anyone in the United States again. I am your only contact and you will never talk to anyone but me." I was also informed that no one was above her or Nathan. This was as high as I could go. Maybe the CEO of Dell would like to know that these contacts are his boss?

I was so furious by this time, I decided to call Dell Sales Department. Guess what, I got someone who actually spoke English. She was so very pleasant and was really willing to help with anything. She asked if I was interested in a desktop or laptop. After a few more questions, I said "now I have a question for you. Where are you located?" There was this pause, and then energetically she replied "Well, I in Austin, Texas. Why do you ask?" My reply was "Why don't they have sales in India like the (no) service?" I explained my situation and she said she would try to help me. I felt she was the only sincere person I've gotten to speak to as of yet.

Now, if you are a large corporation, guess what? Dell gives you the Gold Service. However, if you are just a personal computer owner, like me, Dell gives you [bad service]. Since my daughter purchased the computer through her company, the lady from Austin said she would send me to the Gold Service department. I received another American technician. I once again explained the whole situation. She told me she was going to talk to her manager and placed me on hold.

I was on hold for what seemed like eternity but being that I actually had someone from the states on the phone, I did not want to lose that call. Well, guess what? When someone finally came back on the line, it was Nathan from India! I was back overseas. Nathan apparently was told that I wanted to return the computer. Nathan started our conversation by reading the return policy to me stating that the time limit of 21 days to return the computer had passed and that it could not be returned. He had no idea what customer I even was even though he had spoken to me on several different occasions. He then transferred my call to sales yet again in India to purchase another computer.

I told them that the Dell computer I already owned didn't work, why in the world would I purchase another one? By the way, the 21 days starts when the order is placed, not when you actually receive the computer. Therefore, if they don't deliver your computer until 22 days after you actually purchase it, it cannot be returned. How fair do you think this return policy actually is?

There are numerous, and I mean endless, complaints about this same Dell Customer (no) Service posted on the internet. I have spent hours upon hours reading the horrifying experiences and still didn't get through all of them. They mirror my story. I have also noted on line that Dell has had Class Action Suits in 48 states for similar practices, yet they continue to do the same. I have also found that some people have experienced identity theft after going through Dell's Financial Department.

Funny, three days after my initial call with India, I received a phone call from a gentleman asking to speak to a Mr. & Mrs. XXX. Normally I would have told him he had the wrong number since he could not pronounce my last name. However, this gentleman had an Indian accent and so I assumed he was from Dell's technical support. I asked what the call was in reference to. His reply was "It's about your mortgage." My reply was "What?" and he stated "You don't have a mortgage?" I told him that that was none of his business and that I was registered with the "Do Not Call" and never to call me again. Coincidence? You can decide.

We are now left with a computer that doesn't work properly. We have difficulty connecting to the internet even though we have broadband. The page we are on freezes. The mouse indicator goes away and the sound comes and goes. It seems like every day brings yet another problem. Talking with Dell Resolution team is like beating a dead horse and brings no resolution whatsoever. Dell's answer seems to be to give me someone else's piece of "refurbished" garbage when I paid top-dollar for brand new.

We've lost very important information on this computer because of the first system failure. I've spent countless hours trying to replace some of the files, others are lost forever. I probably should have backed up the system but who would ever expect a system this new to crash? I've also spent countless hours on the phone with no resolution from their so-called Resolution Team.

Dell says it prides itself on its corporate code of conduct to include Trust, Integrity, Honesty, Judgment, Respect, and Responsibility. They state that their success is built on a foundation of personal and professional integrity. I am enclosing a copy of that same code of conduct. Apparently those in charge didn't receive that particular memo because they certainly do not live by those standards. Maybe their mind needs refreshed. There was a time when Dell actually lived by these standards, but that was before the greed.

Frustrated is putting it mildly as to how I'm feeling right now. This is by far the worst customer service I have ever experienced. Dell has no real phone number for the corporate office. In fact I've concluded that Dell Corporate simply doesn't care about repeat customers as they apparently have absolutely no feed-back once the computer leaves the factory nor do they care. It won't be long before they will go the way of Woolworth's, Montgomery Wards and so many others. They cannot continue to lie and cheat their customers and really expect to have any customers.

At Dell, customer service means no service at all. Dell's consumers are intentionally misled, and they've had to pay for that privilege. It's sad to say that I will never do business with Dell again. I plan on posting this story on every possible complaint site there is in addition to e-mailing this letter to everyone I know. I will also be mailing numerous letters to Dell and other agencies until I see some type of resolution. This was our first experience with Dell and I can assure you, it shall be our last!

Dell has a goal-------to Earn a seat at the Billion Dollar Roundtable. I say, not on my dime! Your Goals for 2010 and Beyond are manyHow about we start with a working product and customer satisfaction! Dell states their goal is to increase communications about corporate responsibility to customers. How can you possibly increase communications when there obviously is no communication to begin with? Lets first strive for a good product. Your motivational ads look great on paper but your bottom line does not reflect those same promises. According to Dell Key Performance Indicator Chart, your corporate revenue for Fiscal Year 2009 is less than that reported in Fiscal Year 2008, even though you have nearly 10,000 less employees. It does not take a mathematical wizard to figure out why the numbers are off.

You have built your empire on the backs of hard-working people---dont forget that. Dell corporate take a good look in the mirror because you are cheating the average American consumer!

I have a news flash for corporate at Dell:

Word of mouth is the BEST advertising..... Are you listening DELL?

CODE OF CONDUCT----DELLS HIGHER STANDARD

Dell's success is built on a foundation of personal and professional integrity. We never compromise these standards and we will never ask any member of the Dell Team to do so either. We owe this to our customers, suppliers, shareholders and other stakeholders. And we owe it to ourselves because success without integrity is essentially meaningless.

Our higher standard is at the heart of what we know as The Soul of Dell the statement of the values and beliefs which define our shared global culture. This culture of performance with integrity unites us as a company that understands and adheres to our company values and to the laws of the countries in which we do business. Just as The Soul of Dell articulates our values and beliefs, the following Code of Conduct provides guidance to ensure we meet our higher standard and conduct business the Dell Way - the right way; which is "Winning with Integrity."

Simply put, we want all members of our team, our shareholders, customers, suppliers and other stakeholders to understand that they can believe what we say and trust what we do.

Our higher standard includes several key components and characteristics that both underpin The Soul of Dell and provide the foundation for our Code of Conduct.

Trust. Our word is good. We keep our commitments.

Integrity.We do the right thing without compromise. We avoid even the appearance of impropriety.

Honesty. What we say is true and forthcoming not just technically correct. We are open and transparent in our communications with each other and about business performance.

Judgment.We think before we act and consider the consequences of our actions.

Respect.We treat people with dignity and value their contributions. We maintain fairness in all relationships.

Courage.We speak up for what is right. We report wrongdoing when we see it.

Responsibility.We accept the consequences of our actions. We admit our mistakes and quickly correct them.

All of us regardless of grade level, position or geographic location should base our daily actions and conduct on these standards, which support The Soul of Dell and our ultimate success.

Thank you for your commitment to our Code of Conduct and to maintaining Dell's higher standard.

Signed, Michael Dell

WEBSTERS DEFINITION OF REFURBISH:

freshen up (v), renovate (v). To refurbish used parts. On this web page, when I click on Refurbish Dell I get the following.

An excerpt taken from the book Green to Gold by Daniel Esty and Andrew Winston, page 125, states:

"... then dismantles the machine. Dell refurbishes and reuses some parts, and recycles the plastics. In the ..."

Or, how about an excerpt from Green IT by Toby Velte, Anthony Velte, and Robert Elsenpeter found on page 175, stating:

"... brings a computer to be recycled into a Goodwill store, Dell will pick it up, refurbish it, sell it, and give those profits to Goodwill. ..." (So nice of Dell to make a donation to Goodwill on my dime).

So which is it Dell, is Refurbish new or used?

We purchased a dell studio 17 laptop in March and it has given us NOTHING but problems since. We also purchased a printer and bluetooth wireless mouse and keyboard, and docking station.

It took 5 hours with customer service to get the mouse to connect. The keyboard has never worked. They've sent us new ones twice, they simply will not connect.

The docking station is a nightmare. It must have faulty wiring because something items wired through it work, other times, not at all. We now have to have everything wired directly into the computer, especially the speakers. All of that has probably required 15-20 hours od Dell chat time to resolve nothing.

Finally, the CDROM drive stopped working and because that's hardware, they had to send a live body to our house. He replaced the motherboard after totally taking the machine apart and breaking it.

Dell told us to stop letting Windows update, blaming the whole thing on Vista....

Now the printer hasn't worked in weeks and I'm entering my FIFTH hour of sitting here with someone beamed into my computer working on it.

Why can't they just REPLACE the machine. It's a disaster. It's never worked properly, and it's still under warranty. Why, EVERY WEEK, is it a new problem that requires me sitting here on chat for HOURS to resolve.

I bought this laptop to replace an older desktop that wasn't very reliable. I've now spend well over $1000 for something even less reliable that my ancient desktop.

Dell is a NIGHTMARE and I will NEVER purchase another produce from this company again. EVER.

I purchased a Dell Studio 1535 laptop in 8/08. The $1400 I spent in cash included a 3 year warranty. I began having problems within 30 days of purchase. Certain icons on my task bar would disappear, the volume button, the battery icon would show the battery was dead even though it was charging, it would appear I wasn't connected to the internet even though I was online.

The biggest issue that I was having was the hinge cover which has an area of light up functions for my dvd/disc player. The eject button would stay lit up and then it would begin making a clicking noise over and over again like it wanted to eject a disc that wasn't loaded and eventually it would stop. One of my buttons wasn't working which is a one step connection to the internet. I had intermittent freezing problems as well.

I contacted Dell and spoke to numerous people who gave me different answers. I spent hours on the phone having diagnostics done on my system and finally one evening a tech person went on my system and fixed the disappearing icon problems and turned on some items that she stated had not been done when they built my laptop. she sent a tech out to replace my hinge cover and I was also advised by the same tech that part of my problem was probably a registry issue-which is too difficult to repair and also that I have Vista operation system.

Another tech person also stated Vista was a problem and suggested turning off all updates to Vista. I was advised that they could try to fix some of my issues but Vista would always be a problem. Soon after they replaced my hinge cover, the eject button started acting up again, but even worse. I begged Dell to either give me another laptop, because clearly this was a lemon, or get Vista off of my laptop and put another operating system on my laptop.

The second time the eject problem happened, it ruined my disc drive, I couldn't burn any discs properly.

Each time I asked for help, first of all I was routed to either India or the Philippines and spoke to extremely rude employees who had no empathy or customer service skills at all. They refused to resolve the issue but instead sent out a tech to my house to replace my the disc drive, the hinge cover again, my keyboard and I was told my fan wasn't working either-so he replaced that. Well here we are, a year later since my issues first began and the eject light is coming on again.

I went on the Dell website to look up some information last week and found out that Microsoft is offering customers that purchased computers with Vista operating system since 6/09 until now a free upgrade to the new Windows 7, even if they are not having issues with their Vista on their system. So I figured since I have been having problems with my Vista on my system and spent $1400 on my computer, Dell would gladly upgrade me too. I was wrong.

I called Dell and again was transferred to the Philippines where I was talked down to and mistreated. Once again they wanted to run a bunch of diagnostics and waste my time. I asked for corporates number and to speak to someone in my country. They couldn't do either. They told me over and over again that I could purchase Windows 7 and they would help me install it but would not take the faulty Vista off my laptop free of charge.

The next day I filed a complaint with the BBB and within 24 hours I was contacted by a person from either India or the Philippines. He told me they received my complaint but as usual he told me what he couldn't do for me. He also told me I could purchase the Windows 7 and insisted Vista was not the problem and the other techs that told me Vista was the problem were wrong. He did offer to send a tech out again and replace my hinge cover for a third time and told me the hinge cover happened to be the problem all 3 times and he would gladly replace an other parts that keep getting burned out. I told him that I made a complaint with the corporate office in Texas, USA and I couldn't believe once again Dell had me speaking someone in some other country.

I have no issues with company's using other countries for cheap labor, but I expect them to be properly trained and know how to deal with customers. I have never been so dissatisfied with any one company ever as I am with Dell. This company has sold me a cheap laptop with a faulty operating system.

I have seen numerous complaints about Vista and also know that Microsoft put Windows 7 out quickly because they recognize Vista is faulty. Instead of Dell just upgrading and getting Vista off of my laptop, they want to put band aids on my computer until my warranty runs out and then I will have no recourse at all.

Bottom line, Dell has wasted hours of my time on the phone and has not been able to tell me what the real problem with my computer is. I would like them to either replace my laptop that isn't a lemon and with Windows 7 or just upgrade my system with Windows 7 and fix the registry problem if there is one. I do not want to deal with another person outside of my country.

I emotionally can't handle another conversation with someone from India or the Philippines. Vista operating system had caused countless damage to my laptop over and over again since I bought this laptop and Dell refuses to fix the problem.

This is a copy of what I wrote directly to Dell:

I am writing in hopes this letter is received by you out of shear frustration, because working with your overseas technical and resolution teams has gotten me nothing but double talk and run around.

My husband had the technicians phone number and called him immediately after unplugging the computer. The technicians response was that he could not return without a written work order from Dell. How ridiculous is that!

I was told the following:
It would be a built using refurbished parts
NOT acceptable to me. I want new with full warranties and service.
It would take up to 3 weeks for the computer to ship.
Again, NOT acceptable. I am virtually unemployed without this computer. What do I explain to clients who have set deadlines for their work. Additionally I will be away for 10 days after November 18th. It cannot be delivered. AND I have to finish work before I leave.
If I ordered a new computer on line it wouldn't take that long to build it!
I requested that a service tech com out when the new computer comes to rescue whatever can be salvaged off the hard drive of my now useless computer. My recent work and programs are on there!
I was told So sorry, we don't do that: You will have to hire a technician on your own?
I have to pay? I didn't cause the fire!

Mr Dell, we have had only Dell computers for the going back 12-15 years. Ever since you sent you out sourced your technical and customer service to overseas, the service has been slow and ever so frustrating, while listing to someone you can barely understand, read out of a manual. They are respectful and courteous to a point of frustration because they tell you nothing!

When you do not get called back as promised, and a message is left that they will call again in a few days This is not acceptable anymore. When you are told there is no one on the escalation team available and they mysteriously find one, who just happens to be the woman who left the message ,she would call again on Monday., On top of that she tells you she was too busy to call you again, but that I call too much. Well that is just over the top.

I would like to resolve this replacement of the computer, I am unemployed until this happens. My business is in jeopardy because I cannot meet client deadlines and my house could have burned down.

I would think it would behoove Dell to want this taken care of, and me to be satisfied so this would just go away.

I do not think I am being unreasonable in my request, as this could well have caused the death of my pet, damaged to my home, and altered my life in too many ways, due to something a Dell representative did or didn't do while repairing my computer, Dell's liability would have been far greater than just replacing a computer.

My 4 month old Dell laptop crashed, i was told by tech support that it had a virus which i could not find, i had to reload the operating system. After doing this 3 times im told i need a hard drive which will shipp the next day and ill have it in 2-3 days. Its now 1 month later and 5 hours of phone time with dell support in india and still no resolution. I"ve asked to speak with managers who have beenno help the records never match what they tell you or you tell them. This should be called customer abuse not customer care or support. This is the worst support i have ever dealt with. I would highly reccomned never buying a dell, any other manufacturer would be better to deal with. They are good at one thing, making excuses. I have asked for my money back which will never happen. At this point im better off tossing it in the trash and buying something eles and sueing for my money back. Again something that will never happen. i can not compete with there high priced lawyers.

filling out this complaint form.

I sent my Inspiron 1545 Laptop to Dell because my power cord suddenly stop providing power to my computer. I was told that it sounded as if it needed a new mother-board. Once the computer was delievered, they informed me that there was evidence of a spillage in the keyboard. They even went so far as to tell me that the keyboard was still wet when they removed it. I told them that nothing had been spilled on the computer. I was working on it when I noticed it was running on battery power even though it was plugged in. They went on to tell me that my warranty did not cover spillage, and I would have to pay over $200.00 to replace the mother board, hand rest and keyboard. They offered to give me a discount and upgrade my warranty for an additional fee. I refused because I knew there was no spillage. They re-evaluated my computer, so they said, and came back with the same offer. I told them to send my computer back to me. I purchased it in Jan. 09, and I am the only person who uses my laptop.

On October 05 2009 I called Dell to inquire on purchasing an upgrade operating system for my Dell (Windows XP)desktop computer. The sales clerk, (from the outsourced sales department located in India)told me, that if I buy a Windows Vista Ultimate operating system upgrade, I would be entitled to an automatic upgrade to the Windows 7 operating system upon its release on October 22,2009. Upon receiving and installing the Windows Vista Ultimate operating system on or about October 09,2009, I noticed that my computer was operating slowly and and lagging in performance.

When I called Dell's tech support to complain about and troubleshoot its performance, and to inquire on how I would receive my free upgrade to the Windows 7 upgrade upon its release, I was told that I would first have to register on their website for the free upgrade and was then informed that my computer would also require additional upgrades for that operating system, (an additional two gigabytes of memory modules). So I ordered the additional two gigabytes of memory modules and upon receipt and installation of the memory modules I again called Dell to complain about my inability to register on their website for the free upgrade to the Windows 7 operating system, where then, and only then, was informed that because my pc was four years old, that it was uncompatible to accept the Windows 7 operating system upgrade, that I would also have to upgrade my mother board.

I complained to the technician that I could by a new computer for less than the money that they were trying to get me to spend on additional upgrades, and that due to their misinformation, I wanted to return the two gigabyte memory modules and the Windows Vista Ultimate operating system. They permitted me to return the memory modules for a refund, but refuse to allow me to return and obtain a refund for the Windows Vista Ultimate operating system cd kit, because I had opened and installed it and because more than 21 days had passed since my purchasing it. I have since had to reformat my computer back to an outdated Windows XP operating system and painfully take a loss in excess of $230.00.

I could not get into the internet. A screen kept coming up that had a blue cube and the words In Box beside it. I called tech support and was told they could help me. Then the man came back on and told me I had a software problem. At this point my computer was less than 30 days old! He said "You have no warranty, so it will cost you $89 for this one incident or you can subscribe for one year for $229. I told him this was outrageous! I proceded to call my son-in-law. He had me go into Internet Options and we discovered that if I just typed in Charter.net - low and behold I got into the internet. I am outraged that tech support was going to rip me off to the tune of $89 and had not even offered this solution to me.

A Dell technician an was contacted by my son because my computer kept losing it's internet connection.When the technician completed the task my hard drive was wiped clean.He then stated that I had a brand new computer,did I have a warranty?I stated that it expires in 2012.I don't know what to do about this!Thank you for your time.

I have not had my computer for my business for two weeks and have to spend hours trying to fix it when I should be running my business.

How can you read all of these complaints and not think that something is dreadfully wrong. A class action suit should be filed and not settled out of court but go the full distance until either Dell goes out of business or changes it's business practices. I lost over $5000 and my credit is currently under the thumb of Dell's financial wing and there is nothing I can do about it.

When I tried to install Microsoft Office on my five-week-old Dell Studio laptop, the optical drive began making a terrible noise and ejected the disk. I tried it a couple more times with the same result. I contacted Dell Customer Support and like everyone else I spoke to someone with English as a second language. After being transferred to four different people, having my computer remotely controlled and being on hold for a total of 45 minutes, I was summarily told that I needed to restore my computer to factory settings and that I would have to pay a minimum of $120 to have my data backed up.

I asked why I would have to pay anything for repairs to a brand new computer and I was told that the fee wasn't for fixing the computer. The fee was for saving my data. I said that it amounted to the same thing, that they wouldn't have to "save my data" if there wasn't a problem with their product. I was then told that any company would do the same thing. I guess I'll have to find a company that doesn't offer bad products and and then charge to fix them. On top of all that, now that I read all the bad reviews for Dell computers, I have to call into question the "experts" at Best Buy. They are the ones who sold me this computer. Given all the problems people are having with Dell, I feel that Best Buy should not be recommending them to customers. I'll have that conversation with their customer service later.

I finally sent the tower back for the third time they credited my account but charged me a depreciation fee. still have the computer. never used it. I get ticked off when I look at movies that has a working dell computer but hey I am just a consumer with no power to fight this company. I should have called help me howard for results. I am wondering if it is too late. I still have my original paperwork. Depreciation fee of 20% was charged for the returned tower after they never sent out tech support

Bought my Dell Inspiron 1420 about a year ago and until recently, everything was peachy. On one fateful day, my display went dark. Computer on - no picture. I used a roommate's computer to chat with tech support and after a few attempts to troubleshoot, they offered to send me a box for shipping the computer into the "depot" for service...as my still active warranty would dictate. No problem. So far, service so good.

I got the box on time, sent it in, and received the computer back with a new motherboard, again within the time frame set out by Dell's tech service. All done according to plan with decent update notification on the status of things.

Only problem. The problem had not been resolved. The computer turned on once, stayed on for about an hour and then, darkness again.

This time - irate, I called tech service and after shuffling my way to a "senior engineer," who told me that I could either send the computer back to the depot (and be without the computer for another week and a half), she could send me the part that I needed (or so she had thought I needed) and I could install it myself (ARE you for real?) or I could purchase the "express/premium service" for an additional charge of course and have a technician sent to my home to replace the part. Well - you can imagine what my response to those options was. After a few moments debate, I was told that despite my lack of warranty (What? I have a warranty. Why would you have sent me a box if I didn't?), they would send a technician with the part to my office to fix the machine.

And they did. He came next business day, tested the machine, discovered the problem was NOT what the engineer on the phone had diagnosed, tore my computer apart before my very eyes, and replaced the motherboard AGAIN. The technician's diagnosis - motherboard was damaged due to melting video card. Awesome - a problem that will likely repeat itself.

Afterwards, everything seemed to be fine. Computer on, screen bright and colorful. Great.

Until I got it home. Worked on it for few hours, walked away to make a cup of tea and came back to wobbly screen, unexpected shutdown and misery once again. Took a couple of forced shut downs and restarts to get the computer back to this point. I am on hold with Dell tech support for the 3rd time in a week and a half and have never been so disappointed in a product that I loved so dearly a month earlier.

Why Dell? Why?

I bought a computer from Dell a few months ago---already, there is a problem with the network card. After 3 hours on the telephone with Dell, they refused to honor my warranty on the computer and demanded that I purchase a software service warranty for 179.00. After speaking with the software dept, they could not fix the problem. I had already paid for the warranty--now, the company will not call me back--I purchased the software warranty on 10/23---I have now left 8 messages on the #800--the number I was given to call for more follow up to figure out the problem and no one will return my calls--in the meantime, they have charged me the 179.00!!!!! The "technician" determined there was a problem--but would not commit to any kind of material resolution--this was after I was billed for the contract--Dell would not continue the conversation initially until after the charge was processed!!!! After the charge was approved, the "help" ended

Early June 09, having problems with DELL PC Desk Top XPS 410 shutting down and powering up on its own with blue screen error. Called tech support regarding this problem and went through troubleshooting procedures for well over 3hrs 31mins. Finally the tech said that two memory chips, and the hard drive would have to be replaced. Three weeks later, parts came in and were replaced. Powered up the computer and the same problem persist.

Mid August 09, called tech support regarding the same problem before. After going through troubleshooting procedures for well over 2hrs 17mins, the support tech said that two memory chips, one hard drive, one motherboard, and one processor would have to be replaced. Three weeks later, parts came in and were replaced. Powered up the computer and the same problem persist.

Early October 09, called tech support regarding the same problem before. After going through troubleshooting procedures for well over 3hrs 20mins, the support tech said that one hard drive and one processor would have to be replaced. Three weeks later, parts came in and were replaced. Powered up the computer and the sane problem persist. Late October 09, called tech support regarding the same problem before. After going troubleshooting procedures for well over 1hr 43mins, the support tech said that the motherboard and processor would have to be replaced.

So I ask myself, and anyone that works in DELL, this question. Why would I have to pay $1,500 for a desk top computer that is just 2 years old, giving a problem that the support techs can't diagnose correctly, sending me every wholesale computer hardware parts from their shelf, turning me into a computer replacement parts technician, costing me two hundred plus dollars in phone bills, for me to sit at home with a broken computer?

IF YOU EVER THINK ABOUT GETTING A DELL THINK TWICE AS I CAN GUARANTEE IT WILL BE THE MOST FRUSTRATING AND TIME CONSUMING DECISION YOU WILL EVER MAKE. DON'T BE A FOOL LIKE ME!

I purchased a Dell computer in April of 2009, the software that is on the computer is windows vista which was installed by Dell, the computer keeps losing internet connection and Microsoft cannot troubleshoot the equipment since Dell makes changes to the equipment Dell keeps trying to put the blame on Microsoft, and vise versa. Today there was a segment on the news stating that Microsoft will upgrade Windows Vista to Windows 7 for free well now I do not qualify since i bought my computer in April, The only wasy they will help is I have to pay $129.00 for Dell to troubleshoot the problem over the phone

5/09 purchased a insiron 1537. has not worked proerly since day 1. they have had to replace the screen, the hard drive (which they made me do) the mother board, and the dvd player and countless hours of tech support call for all these. i made a video on 8-13-09 when i was just fed up with the screen and it show the problem. i didnt ask for my money back. i just wanted a new laptop.

well now the sound is messed up and they had me try to fix it. and it still doesnt work. here is the last case# 806234437. the last ref# 120552753 when they dispatched a tech to replace the hard drive and the last case#806393409 for the time they tried to tech suport me to fix the sound. when i ask for a copy of the records they say oh i see you have had many issue, but we will fix them. so they have it on file.

i run a kennels. i keep records on file of my breeding. plus i keep in contact with customers and vendors. as well i breed birds and the same applies for them. i cant do any of this because i dont know when this thing is going to break again. my blood presure in out of wack. my wife told me to let it go. she doesnt what to see me sick but NO i paid 800 for this laptop and i fell i was sold a lemon. out of 6 months i had it, it has not worked right 4 of them.

I was given a Dell laptop inspiron 1520 Vista OS as a Christmas gift from my daughter and son-in-law TJ. From the beginning I had problems with it. When I ran hours of diagnostics it would come up as no problems, despite the crashing and other major problems of operating. When I called Dell tech support and they ran diagnostics, again no problem (did this about 3 times, I believe). The last person I spoke to before my year warranty expired was a Victor.

It was very frustrating to have Dell keep saying there was no problem. I went months without using the computer and finally decided to take it to Seattle Laptop for repairs in Jan/Feb 2009. They kept it for 3 months, passing it up to more and more saavy tech repairmen until it was finally given to their top guy, who himself after many weeks finally called and said that the computer chip-set installed in the computer was incompatible with Windows Vista, also installed by Dell on the computer. He said he had seen one other laptop like that from Dell and he said the only way he could see to get it operating was to strip off the Vista and install Windows XP Pro which he did. (FIRST COMPLAINT): HOWEVER, he said that the computer was not labeled with the software identified that had been front-end loaded and on the machine when it was purchased and that, therefore, he could not re-install the software that had been purchased with the laptop in another operating system; that Dell forbid it.

SO, here I sit with a laptop that has none of the Microsoft Office s/w and I can only use my laptop to check email and view DVDs. I do not even have a word processing capability.

SECOND COMPLAINT: It has been making growling noises and a computer saavy friend of mine said that it is likely that the drivers installed do not now work well with the different operating system.

THIRD COMPLAINT: I spent a lot of hours with Dell tech support. Even to a non-professional like myself it is painfully obvious that the kids they hire are young and not very good at tech support.

I have complained to Dell in writing and gotten no response. Knowing how many hours and how many times I will have to repeat everything, I have been reluctant to try to find someone in Dell who can address this problem.

If there is a class action suit, I would like to be part of it. This kind of irresponsibility and corporate greed with no respect for consumers is appalling.

I purchase dell xps 420 in 1 year sum starting opration system not to propet work I call campany about this but no respose about it my tag no is G3mw1bs please help me

I purchased a laptop 6-2009 with an extended warranty which we paid extra for. This past week the laptop started freezing up soon after I started working on it. So I called Dell support and they switched me over to software at that time I was told that I have a virus in the computer and was told it would be 125.00 to continue for this 1 time or if I wished to by support for 1 yr it would be 250.00. I told tham no that I would bring it to my brother inlaw who is a computer tech and he told me that the computer did not have a virus. So i would have given Dell 125.00 for something that I did not need. I will never buy another Dell since they lied to us at purchase and then try to sell me something I did not need.

Bought my Dell Inspiron 1525 laptop about a year ago, hard drive failed, it was replaced... then the fan failed, replaced, but when it came back thats when the trouble started, hard drive started failing again, the fan again started failing, kept sending it in, and i kept getting repeated issues. months later after having my laptop with dell more time with them than in my hands. and today i just got it back for the last time, all it went in for was for a webcam/micrphone issue and came back with... Charger wont charge, fan stopped working, webcam and mic dont even work, the mousepad is acting irratically. etc etc everything is wrong with it.

I purchased a Dell lap top when i recieved it it had Vista on it I was not statisfied with the program so I decided to change to xp.At this time I contacted Dell they looked up my info and shipped and charaged me $99.00 for the program.When I tried to load xp it would not work,I called the tech support and I was told at that time that my computer was not capable becathe xp drivers were not it the hard drive something I should have been made aware of this before I spent the money for the program.I was finally able to get the xp installed after I raise some hell about not being told about the drivers ,At this time I brought an in home service contact at the cost of $229.00 and tech support at the cost of $25.00 again I was bilked and given false information the person selling me this policy told me I would be covered even if I spilled water on the keyboard which I now found out is not true.

So here I am my computer breaks down I call tech support,which asked me to do all these task that I actually paid them to do and still the computer does not work frustrated because I don't know half of the things they are asking me to do and not being able to truly communicate well I express my displeasure over having paid for a service that I am being asked to perform myself so I am told that they will replace the defective pat and contact me for the tech to install it.I get a call from the tech without prior contact that he is coming to my house to install the part no one contacted me to set up an appointment they just showed up,I made myself available,the tech came in replace the part which took a total of about 15 mins he told me to plug it in let reboot and left.

He never bothered to check the system to see if it was running right or not.when the system booted up I was back to the original Vista program and not the xp that I had had it changed to.when i went to turn it on the next day it never booted up,being so frustrated with the situation with Dell I decided to take the computer to an outside source who loaded the xp program and fixed the problems in a few hours.so here I am having paid Dell for all these services that they were unable to supply and all i get is transfered from one tech to another to a dozen supervisors who are all telling me they are so sorry for they problem but are unable or unwilling to answer for me why I have paid for a service that can not be provided.

when i told Them at dell about the tech just replaceing the parts and leaving I was told that that is all that tech does if I had a problem at that point i need to call tech support what a joke dell is making all this money in the USA and allowed to opperate there tech support system in a different country pay substandard wages and collecting millions and people like myself get taken for money and have to get frustrated and angry just to get a service we have paid for.

I had so much problem calling, a few hang ups (Alex, harry ID 14051, Aman, Supervisor 131724 Ext. 5880038, Roni Ext. 7269677...) I shipped the computer by Fed Ex to Dell Repair twice, they returned it with no change. The computer is defect.

I have an Inspiron 1545 that was less than 2 months old and begin to give all types of programs--although I had saved no information or added no additional progams/etc---the memory was full--I could not access progams--I looked for programs--they were gone--the computer would not cut off/shut down. About mid-August, I finally called Dell. After talking to at least 4 persons-they finally wanted to trouble shoot. And two hours later--tehy agreed something was wrong. By this time I had been on the phone with them almost 4 hours. Two days later--their technician came and spent 4 hours that day and 4 hours the next dayreplacing the battery and the board--their trouble shooting said that needed to be replaced. When the technician left--after replacing those parts--the computer would not turn on.

I tried repeatedly to contact the technician (to no avail) then DELL.
They could not reach him--this is on a Monday. Two days later they consent for it to be returned to a facility for repairs. It was sent to them on Sept. 2. I was promised a 5-7 day turn around--from my shipping until I receive it back--IN MY HANDS. I received several phone messages (voice mails) telling me that I did not have warranty coverage. I talked with numerous people over about 10 days trying to get the warranty coverage (that I knew that I DID HAVE) finally someone said that it was covererd thru warranty. It was returned to me on September 28. On September 29 I tried using it--it would turn on--but not TURN OFF and I could not access anything. (REMEMBER THIS IS THE ORIGINAL PROBLEM THAT I HAD) At this time I have invested about 25 hours of my time AND I STILL HAVE NOTHING.

Again I call DELL. Finally, after about 2 hours someone agrees that I have a problem. I HAVE A PROBLEM.

You can tell that we are not dealing with a company that listens to its customers. I HAVE A PROBLEM.
NO--DELL HAS A PROBLEM OR PROBLEMS--IF THEY ARE INTERESTED IN CUSTOMER SERVICE.
Finally, I am told that a new computer will be ordered. I will have it in 7-10 days (I ask that it be expedited--they assure me me that it can not BUT I WILL HAVE IT IN 7 TO 10 DAYS.)
That Ref. NO. is 119831407 and ties to their order number of 904241613.
Today, is 12 working days. I call.
After talking with 3 people and taking about an hour of my time --I am told by one person that it is being made, I ask to talk with someone that can update me on shipping, they tell me that they are unsure of "what is going on"--I ask to speak with a supervisor (they do not want me to speak with anyone--telling me--He will tell you the same thing. Finally, they will let me speak to a supervisor--I hold after being transferred ? and in about 5 minutes--YOU GUESSED IT--I HAVE BEEN CONVENIENTLY DISCONNECTED.
I do not have the time to call back today and follow up on this today--besides--I'm not sure if "my sanity" will allow it.

BOTTOM LINE---ALL I WANT IS A COMPUTER THAT WILL WORK.

Looks like that might be impossible--I might end up ruining my credit or securing an attorney---I CAN NOT SEE PAYING FOR SOMETHING LIKE THIS.
I AM NOT MAD--JUST A FRUSTRATED CUSTOMER.
IF MR. DELL OR ONE OF HIS INNER CIRCLE WOULD LIKE---FOR FREE--GIVE ME ONE MONTH--(I WILL CHARGE YOU NOTHING OTHER THAN MY EXPENSES) AND WE'LL GET A CUSTOMER SERVICE GROUP STARTED.
A GROUP OF INDIVIDUALS THAT WILL LISTEN--HANDLE THE PROBLEM--NOT PASS IT OFF LIKE A "HOT POTATO" AND SATISFY SOME CUSTOMERS. SATISFIED CUSTOMERS DO RETURN ---AND YOU MUST BE LOSING THE OLD CUSTOMERS FASTER THAN YOU CAN COUNT.

SO--I AM WAITING---FOR A COMPUTER--AND IN THE NEXT FEW DAYS--I WILL HAVE ONE FROM DELL THAT IS WORKING OR ONE FROM SOMEONE ELSE THAT WORKS AND IF SO--SOMEONE WILL BE TRYING TO GET MY MONEY BACK ON THE OLD ONE.

I bought my wife and I both Dell Computers. I had them special ordered and made very good laptops. We have only had our laptops for maybe two years and they both do not work at all. I have them fixed many times at Best Buy and just a few week later they will crash again. They now just sit in the office and they are no good to us. My wife does bookkeeping for a few companies and this laptop was her means of income. We now have bought a home computer to work on.

I purchased an Inspiron 1526 Dell Laptop Computer from QVC on October 15, 2008. It arrived at my doorstep at the end of October. At first, I was happy. But, by the holidays, I lost my Dell dock...the another dock on my desk top. It started slowing down on me even though I used my Mc Afee regularly. In January, my computer crashed. I called the Dell help line and was told that I was speaking with someone from India. I was told that the warranty that came with my computer was only for the hard drive and that my problem was the soft drive. They told me that I would need to either pay for their service one time or to buy an extended warranty on the soft drive. I purchased the warranty for one year on the soft drive.

They got my computer going and shortly after that, it crashed. When I called again, they said that the former technician should have erased the hard drive. I told them that I had been told that it was a soft drive problem and they said if it had been, I wouldn't have the current crash. So, I realized that I had been scammed into purchasing a warranty that wasn't necessary. They erased everything and had me put the discs (that accompanied my computer when delivered) one by one until we loaded it again. It ran for about a month and I noticed the tell tail signs that it had originally. I called again with a crashed computer the next day. They repeated the above process.

At this point in time, 10/10/09, I have had to go through this 7 times. Each time, I was on the phone working with someone from India and telling them that my product was corrupt and that they should send me a new one to rectify the problems at hand. Well, my computer crashed again this past week (the seventh time) and I argued for two solid hours via telephone. They finally told me that they would give me a new hard drive and I agreed to that...but told them that I wanted a free extended hard drive warranty for the computer on the new hard drive since they should have done this a year ago. I explained that if they had done this one year ago, the old warranty would have covered it. They refused to give me a new computer or a new hard drive or ANYTHING and instead put me through a lot of labor.

I told them that I didn't feel that I was being unreasonable in asking for the extended warranty. I got agreement all around and was told that by 10/09/09, I should have my new hard drive and that they would talk me through installing it. I refused telling them that when I purchased the computer, I was told that part of the deal included a technician coming to my house to take care of the computer should it need it. That had never happened. They knew that I was really livid at this point and complied.

A gentleman representing DELL repairs showed up at my door and took care of the new hard drive. I explained my situation to him and he agreed that they should have given me a new computer after the second or third crash. The manager, Bikran Jig, whom I spoke to on the phone today agreed as well saying that he was willing to give me a brand new computer for my old one. I asked if there would be a warranty on the hard drive to go with it and he said yes....well no. Victoria, we are giving you a new computer, we cannot give you an extended warranty. I told him that I would rather keep my current computer with the new hard drive so long as I get the extended warranty as was promised by phone the day before.

Well, now he said that he doesn't have the means or the authority to do so. It isn't a part of their policy. I told him that that was rediculous. If they gave me a good part, then I probably wouldn't even need to use the warranty. I explained that I had to invest at least 5 hours of my time every time that the computer crashed at a reasonable rate of $40/hr.....times 7...plenty to pay for the warranty AND a new computer. I also told him that they had sold me a soft drive warranty that wasn't even necessary and was never used even though they had initially told me that it was necessary. I then asked if they could exchange the soft drive warranty that was never exercise for a hard ware warranty on the new part and they said that it wasn't possible, that it wasn't part of their policy. Bikran told me that he would get back to me by Tuesday after talking to his boss and his bosses boss because he already knew that his boss would not have the authority to do so. I agreed to wait to hear from this other boss.

Then the phone rang about a 1/2 hour later. It was the female technician, Pourkodi (psedo: Linda) who had helped me to get my computer running again this past week. She wanted to know if I had received the hard drive. I explained to her what the conversation had been between Mr. Bikran J. She apologized (they all apologize profusely while doing nothing...empty politeness) and asked if I could stay on the line for about 4-5 minutes. She had called her boss at home and explained the situation. Her boss understood my plight and agreed to a 90 warranty on the part. I asked what would happen if it didn't go wrong until after that because initially, the first hard drive didn't act up until slightly after the 90 days.

As I type this, she just got back to me with the following: If anything should go wrong in the 90 days, they would correct it with yet another hard drive and another 90 day warranty. She told me to also speak to the other manager when he called to see if he would agree to the year's warranty and to take it if it was offered. This young lady knows how to operate in a business. The men are condescending towards women from this country. The other manager was angry because I wasn't allowing him to get a word in....but I pointed out that he was repeating himself...constantly apologizing for the problem without a reasonable answer. If Dell is going to outsource their customer service accounts to India, then they had better teach the Indian men that women in the United States of America are equals and don't follow men a few steps behind. We speak up for ourselves like men do. This was a case of ethnocentric values at its best!

I had just got back from a 15 month tour in Iraq which is where I ordered my laptop when I was over seas. I got home found it not to even turned on so I called Dell tech support the talked me threw taking it apart. I told the tech guy that it smelt funny when I opened it and noticed this liquid type stuff inside of it but there was no indication of it being wet from the out side he told me that this was a weird thing to have that. they would send me a box in the mail to ship it to them and they would look at it and fix it.

So I sent it to them got a call that it was fixed and they had sent it back. Well come to find out not only did they send it to the wrong place not my address but one that was 4 hours away from me. Once I finally got it the computer was nit fixed and was takin apart and missing peaces of it I called Dell tec support to find out what was going on/ the told me that the memory was nit put in all the way so I put it back in which was easy due to the fact my computer was missing screws and was in pieses.

the tech guy Mohammad told me that there was a bio chemical liquid found inside the computer and they would not fix it so I adked him why didn't they tell me this before I sent it when I clearly told him what was going on with it he said he didn't know but know one will touch it at Dell so I asked to speak to his manager so he put him on the line I explained it to him what was going on and how they said they fixed it and called me and told me it was fixed only to find out that it wasn't and in pieces and missing screws. he told me there was nothing I could do they weren't touching it. he told me that I needed to stop blaming other people and take responsibility for what I did to the computer and td me it was my fault that it was in pieces and that I put the liquid in my computer which is immpossible cuz it was no where near anything liquid at all nor was I home to spill anything on it

the whole time he talked down to me and I asked him if this is what the taught there managers to talk to coustomers and treat them like they are stupied and tell them it was there fault and give them there computer which was whole when they sent it and give it back to the coustomer in pieses. he told me it's nor a manager or a tech talking he was just talking one human to another. when I asked to speak to some one higher he told me his manager would not talk to me. is this how we treat people at Dell. I am anger cuz now I have a computer that is not fixed and in pieses and paid to build that one online at Dell.

I needed technical assistance with a virus on my Dell Computer. They didn't bother to answer my questions or offer any help. Loss of wages, as I work from my home.

i purchased a dell laptop vostro model 1510 service tag number-8h962bs. i complaned to helpline but i got very bad responce as tecnical branch is transfering my call to tecnical branch and put my phone on hold for 30ty minute. i call to coustmer care. they again transfer my call to technical branch and same responce again i got. then i asked to transfer my call to technical branch manager. they again put my call on holding and i got no responce.

i purchased my dell lapyop from foresolution and it is under warenty they told me all software problem comes under warrenty but they dosent gave driver of bloototh and sound driver cd (compact disk), recovery disk and when i told told to install it in my laptop they told me to pay Rs 500 for that.

And i also observed that speed of my computer is became slow as they always put pirated and correpted windows in my computer. i want postive responce...my laptop is in warenty period of three year and i purchased it last year. after that i feel meny problem regarding my laptop. want instent action other wise i have take action against dell dealer

I bought a new I537 inspiron desktop computer on 08/01/09 from Walmart in Athens Ga. Oconee county store. I did not uncrate the computer until 09/23/09. On 09/27/09 the computer stop shutting dowm when existing from the application. I have been on many phone call with the support center and have not been able to fix the problem. some call have been as long as 4 hour and even lost during some of the call with no return call from the support person even though I gave them a return number to continue working on the problem.

On 10/03/09 I finally ask for a manager and asked him to send out a techincal person to take a look at the computer at my home. Instead they sent out a new hard drive and the tech installed it on 10/07/09. This did not fix the problem either,so I was back on the phone with three support person trying to install software and driver for more then 3 hour total. Thinking this would solve the problem. I was also drop by the tech after he put me on hold while he talk with an senior support person.

This also with no return call and I did not call back because everytime I would call back I would get a new person and would have to go threw the problem all over even though they said they was keeping notes of what have been done to try and fix the problem and alot of the same thing was being tried over and over again. I even asked if they would just send a new computer out and let the tect deliver it and set it up and take the one with the problem and return so the problem can be used to help solve this same problem in the future. I just want a computer that work the way it is suppose when I shut it down.

We have purchased several Dell computers and recently purchased an Inspiron 546 with all the bells and whistles that go along with it. Since the day of delivery, we have had endless problems with this computer. The loaded anti-virus software was not working correctly, the computer was extremely slow and sluggish, and the wireless antenna was very weak. Since we had purchased nearly the same model several months prior, we were extremely frustrated with this one.

Each time we speak with a rep, they inform us that we need to purchase something to fix the problem. We did purchase a service with them and they did fix our anti-virus issue, which we felt was their problem to begin with.

Next, they wanted us to purchase a wireless extension for the antenna was just purchased. This extension was another $60. This seemed extremely unreasonable as the other Dell, which sits next to the problem Dell, works just fine. We did not purchase the antenna extension. The technical rep kept yelling at us, telling us that we were not listening to him and talking over our questions. When asked his name and ID he would not give it to us. When asked to talk to a supervisor, he hung up on us.

We have a 3-year extended warrantee with Dell, which seems to be worthless as Dell is unable to assist us with any technical issues. Unless, of course, we want to purchase something. Ironically, while on a 20 minute hold, a Dell rep came on and asked if we wanted to extend our 3-year warrantee to 5 years. I think not! So far, emails to Dell support people have resulted in no response. A new Dell system, purchased for $1200, continues to not work properly. So far, the issue is unresolved. They charged us $130 service to help us fix a problem that was theirs, not ours. Endless employee hours have been wasted

support people are.

Why I will never buy another computer from Dell. If one wants to see firsthand greed at its finest, look no further than Dell Computers. The company is a model in how to do everything wrong in treating a customer. I think just about everyone in their tech support and customer service departments should be embarrassed. Yes, it really is that bad. To be fair, I suppose doing a really lousy job set forth by a company who values the almighty dollar over everything else, is better than not having a job at all, especially in this economy.

Five months ago I went back to school and signed up for a series of courses online. The courses were/are complimented by an application that is PC based. When I called the company who sold the application and mentioned I was a Mac guy, their response was that I could run the program on my Mac using 3rd party software but they would not be able to offer the support that comes with it. I thought about it and decided I wanted the support, so I bought a Dell notebook. Big mistake. Had I known what I was getting into, the couple hundred dollars more for the Mac would have been worth every penny just in the time alone I have spent on the phone talking to Dell support folks.

These support folks, most in India, have the dubious honor of trying to be helpful while at the same time upselling Dell's products. A contradiction in policy of sorts. This underlying quest of generating additional sales has not gone un noticed by others. What Dell doesn't understand is that by implementing customer service policies designed to extract every dollar out of a new Dell customer, combined with a culture literally halfway around the world who cant relate to the nuances of us Americans, is a recipe for disaster. I seriously doubt that when Mr. Dell has an issue with the computer sitting on his desk, he calls India.

The fiasco began right away. After I received my Inspiron 1545 laptop, I ordered a carrying sleeve/case for it. The wrong one arrived. When I called customer service, the gentleman asked me to put the computer into the case anyway. I told him it says right on the label "Designed for the Inspiron 1525 laptop". I told him I would just as soon not break the seal and return it as is since I know my computer has a 15.6 screen and the 1525's have a 15.4 it isn't going to work. I could tell this just by laying my computer on the case. He insisted I break the seal and sure enough when I did, it didn't fit.

All the techs and service folks are trained to try to sell you something at the end of the call. After he explained how I should return the case, I got the pitch. He mentioned that for only $99.00 I could have complete coverage on my computer, even to the point where if I spilled coffee into it, or dropped it, all would be covered - for a full FIVE years! $99.00! No questions asked. $99.00 sounded too good to be true. I had him confirm the coverage, length of time, and cost three times. I still didn't believe him and told him to call me in a few days.

A few days later I got my replacement sleeve/carrying case, and again it was for the smaller model. I called, and this time an American who spoke real english answered the phone. I explained what happened and he made sure I would get one that is even better than the case I was supposed to get.

I then asked him about the $99.00 warranty where if I want to use the computer as a Discus for Olympic competition a couple of times - that Dell will fix it with no questions asked. He said that in order to have that $99.00 coverage the computer would have to be in warranty, so if I want five years of coverage, I would have to buy a four year extended warranty on the computer and then for $99.00 more I could have the complete coverage the other gentleman was talking about. It didn't matter if I bought a one year extended warranty or a four year extended warranty, it is still $99.00 I bought a two year extended warranty with the $99.00 complete care package. This came to a total of $375.00 Even if I don't use the computer as a discus, based on how long lap tops last, I thought there is a good chance I will be glad to have it.

Five days later when the gentleman who originally offered me the $99.00 special called back to ask me if he could take my order, I explained to him exactly how the program works, how he left out pertinent information and that he really didn't know what the hell he was talking about. I also explained if he is going to try to sell people at the end of a call to make that commission, at least he should be informed. There was silence, he apologized, and that was the end of conversation.

Now I am using the computer, but there is an annoying problem. I kept getting Dell messages and offers for various applications every 15 minutes while in a meeting. It was obnoxious. I called tech support. The tech said he would help me get rid of those messages. He did. He also, in the process made the computer unable to sign on to AOL. I called back within a day and ... (here we go) they determined they could fix it but it would require a $69.00 one time fee. I told them that this didn't happen before they got rid of the messages and it was Dell's issue. When we got inside the computer to check the boxes, one AOL box was unchecked. I checked it and bingo - I was able to sign on. Can I charge Dell $69.00 for checking the box tech support unchecked?

Now, less than a week later, we have another situation. The one application I am running is a form filling application. Fields becoming high lighted when I don't want them to be. To clear the "high lighted" field I go to any available field, left click, and it clears. I am NOT pushing any buttons that would high light the fields when this happens. It is also doing something else quite disconcerting. When I go to a field to add a number or letter, I have to erase everything in the field and retype it.

I called the software company who I bought the program from and they said they have never heard of this issue. They have thousands of these programs out there and no one has ever mentioned fields becoming "high lighted" on their own. Their advice was for me to call Dell and ask them about recalibrating or adjusting the key pad on my laptop since it is probably to sensitive.

I called Dell and the tech said that someone else should talk to me regarding this issue. He put me on hold and after a minute I was talking to someone else. This person explained that this really wasn't his area of expertise and he was going to transfer me to another department, but not to worry, he would stay on the line and explain my issue so it could be corrected. Nope! When the next tech answered the phone the other guy was gone, and once again I gave all my information including my service tag number etc. He proceeded to tell me how it is a software issue and he could fix it for $69.00 Software issue? What software? The key pad is somehow sticking. I hung up.

That evening I tried an experiment. I went to Best Buy and bought the least expensive ($17.95) wired mouse I could find. I hooked it up and it ran fine, no fields became highlighted on their own and I didn't have to retype everything on a line to correct it. In the meantime the correct case came in. I called the person who I ordered it from and told him about my issues with Dell on this latest situation. He facilitated filling out an "unresolved" issue form.

Dell's unresolved issues dept decided that I needed a new key pad assembly. Two days later a technician arrived at my door and while replacing the key pad didn't stop talking. I sat there and listened to her about how Dell is shutting down her job and from now on if a part needs to be replaced, Dell will ship the customer the part with directions on how to replace it!

The techs and service folks claim I am only covered for hardware issues, not software, and Dell would like to sell me a software warranty for $240.00 a year. I could go on and on with other examples but the bottom line is I am just sick of dealing with Dell. They could call me and offer me a free anything and I would not take it.

This brings me to the ultimate solution regarding all of my issues with Dell. I bought a new Mac with Parallels, probably the best $79.00 application you can buy for it! I can run any P C based program. The irony is the P C native Apps runs faster, more elegantly and alot more stable than when I ran it on my Dell. Yes, the Mac cost a little bit more but the advantages outweigh the disadvantages by such a wide margin, one could argue the Mac ultimately costs significantly less. Best of all, it's a Mac!

I had sent my laptop in for service because the screen was cracked. When Dell sent it back to me, my dvd/cd drive would not work. I sent it back in and they sent it back and it still wasnt fixed. Again, I complained and they told me to save all of my important data and send it back so that they could erase all of my utilities and replace them and then the problem would be solved. I didnt send it back because of the frustation and another dell representative said it would be beter to just sell the laptop and get another one instead of sending it off again. He said that it wasnt possible for them to fix the laptop that way and that I would be just sending it back for nothing. So now it just sits in its case. Is there something that can be done about this situation?

problem with keyboard on laptop by dell. inspiron 1545. dealt with tech support 5 times, problem not fixed. pc not 2 months old. tech said software problem. wants to charge me 129.00 to fix it. want to send it back for repair, no one has address for dell. if i hit a p, the print box opens, t opens temp file box, g opens google, h opens history. text changes to italics and underline on its own. pages highlight at will. during typing a letter, all text disappears for no reason. this machine is crap and no one can help fix it. techs dont speak english. very frustrated. not happy at all with this product.

I have a Dell Vostro 1400 purchased August 2007 (with the defective Nvidia Graphics card). The display on my laptop is dysfunctional now. My calls to Dell have been very unsuccessful to get it fixed, since it is a little over month past of the limited warranty for this issue. If this is a known problem, it should be fixable for the expected normal lifetime of a laptop.

I purchased a dell computer from best buys in Jan, 08. I had several problems and called and did online chat with them to resolve the problems I was always told the same thing. The problem had to be resolved by reinstalling to factory setting. As time went on again the same problem no os installed again reinstalled to factory setting and lost all data again I called again I was told I was out of warranty. and that I would have to pay 49.99 to have it solved. So yesterday (sept,22 09) I filled out the request form to get the free restore disk and the problem why I wanted that I had no os installed and would not install from the disk that I had. I gave my service tag with it. The email I received back stated that I had no os installed because I have and optiplex 330 which is not what I have. I have an inspiron 531s. I emailed back that is the right service tag looking at it and that I still have the box and I do not have an optiplex 330. So I decide to call and ask for the disk when I did and the first person I talked to said I entered the wrong service tag and that is for an optiplex 330. I informed him that is not what I have then he asked for an express service tag and I gave him that I was told then it must have been entered wrong by me because that express code pulls up the inspiron and what is my service tag I give the same code and back to square one again.

I tell him that I want the reinstall disk he tells me 10.99 I say no it is free online he tells me to go there I express I already did that and you have the wrong computer system for me and they wont send it because that system has no os installed. I then ask to speak with an American that will understand me he proceeds to tell me that will be 49.99 to speak to a tec. I said you are a tec and im speaking to you and not paying and im out of warranty im not asking for you to fix it but for the disk. And you are not understanding my problem could I speak with an American. again I was told that it would be 49.99 my comment to him was I can talk to you for free but if I want to talk to an American I have to pay 49.99 and that is discrimination. by then he told me he would transfer me I wait 20 mins and disconnected. I called back when I finally got through I asked again to speak with an American well how can I help I express what happened from the conversation that I just had. and that I had warranty before and was told that I didn't and today I find out at that time I still did. so he said that it would not cost anything. I said ok but I want to speak with an American that understands everything im saying. no problem he would transfer me again I wait 10 mins and disconnected.

I call back and get the third person I express this is the this call and I wish to speak to an American I was told it would be a wait but would but me through. and asked what the problem was I told him the problem and he said again I have an optiplex 330 I explained I did not and that the first guy said he fixed that problem in the system. So then he told me it would be a wait to transfer me but would make sure I got transferred. I waited 20 mins again and disconnected. They are no help at all.

The physical damage is that my computer does not work and they have me down for the wrong system optiplex 330 instead of inspiron 531s. And no cd to reinstall the os again because opitplex 330 has no os installed. Money spent on a computer that does not work and dealing with a company that has poor customer service and tec people and they do not even care.

In one day I spoke with about 7 different foreign speaking reps . not helping me solve my issues with hard ware I purchased. Crashes constantly on inspriron 6000 laptop

My new Dell computer did not work well from the very beginning. I ran hours of diagnostics...all coming up fine; I spent hours with technical support...all coming up fine except my computer never worked properly.

Two months after my annual warranty expired, I took the laptop to a computer repair company in Seattle. They also ran diagnostics, all of which came up fine....except they could see that the computer was not working. They passed the laptop up to increasingly senior technicians until it got to the manager. He worked with it for over 2 months himself, before finally discovering that the chip set installed was not compatible with the Vista operating system which had been installed all by Dell. His solution was to strip the Vista operating system and install XP Pro operating system. Unfortunately, he said that all the software loaded into my computer could not be replaced because Dell did not allow that. So, after paying the computer repair company I had a laptop that basically functioned as a movie screen for DVDs....but which then started freezing up and making growling noises. Again, after much research outside of the Dell company, I discovered that the drivers are probably failing because they will not work properly with XP Pro.

I want a new, state of the art computer with all the software I had, including what I purchased for Vista.

This is unethical, or at best, shoddy (if not intentional) business practice. I expect immediate restitution.

I ordered a Dell laptop(INSPIRON 1545) It was delivered on 07/30/09. I set it up a few days later and could not get a screen. The technical dept. tried to walk me through to fix the problem. Finally they sent someone to the house to fix the problem. After they left I tried to use the computer and I found that I could not get up certain programs and others would not shut down even after putting the arrow on the close button. I called Mr. Cook eeveral times, I would be switched to the tech. dept.

I sent a letter (certified) that same day requesting authorization to return the machine stating that I don't intend to pay for it. I sent a E-Mail on 08/24/09 requesting authorization. No responce. I sent a letter to Dell Financial service/Austin Tx.//Payment ProcessinIg Center/Carol Stream, IL on 08/29/09-advising them that had contacting Dell office and I will not pay for this computer and I need authorization to return the same, So far no response.

I am using my old lap top which is running very slow. I need to get this issue resolved so that my creding ratting will not be affected. I am 81 years of age and have always paid my bills on time.

The worst experience of my life! Our hard drive was corrupted. The op disk was suppose to be sent to us in 48 hours. It arrived 4 days later. My husband got on the phone with Dell Tech Support & ended up with a tech in India. Barely understand this guy. Could hear kids in background. All the tech would say was what is at top of screen & what is at bottom of screen. My husband kept reading this to him then the tech would say, press enter. This went on for two hours. Husband has the patience of Job!

Then they were cut off. The line went dead. No one called us back. So I called back. I ended up with a girl in the Phillipines. Could not understand her. Requested someone I could understand. Was transferred to a woman in India. Could not understand her. Finally understood she was a hardware tech. She said I needed a software tech. She transferred me back to the SAME tech in the Phillipine. This time the tech cut me off. Gave up!!! WERE WE IN A HORROR MOVIE, OR WHAT?

I have had nothing but trouble with my computer since I purchased my first laptop in February of 2008. After getting the Better Business Bureau involved on two different ocassions, I was issued a new computer...twice. Also I've had the mother board replaced and factory restores done more times than I can count. The technicians have repeatedly assured me that my troubles are software related, so I purchased "Dell on Call" for the numerous issues that I constantly experience.

It freezes up, Outlook goes haywire often, I have trouble with the wireless connection often, my computer can't read my scanner. There have been countless other issues as well. As for the customer service, it is atrocious!

The technicians hang up on me, refuse to allow me to talk to someone that will actually validate my concerns...that is until the BBB gets involved. I have lost countless days of work, also lost extremely important data due to there error in backing my data up. It has affected my livlihood tremendously. I suffer anxiety when I have computer isues as I know that I have to contact them.

I had to call Dell customer service. The support technician I spoke with didn't understand my english very well. I had to consistently repeat what I was saying, or say it different. She put me on hold for extended periods of time only to come back and say things like "did you try to power it off? OK hold on..." and then put me back on hold for several minutes.

It's clear to me after this phone call that I would get better support for my computer by asking my brothers 11 year old son. Not only would he assuredly know more, but he can speak and understand english. It seems to me that a company who outsources their customer support department and employs technicians that don't understand/speak enlish as well as it's native speakers combined with minimal computer knowledge isn't that concerned with supporting their customers.

My original computer crashed so I ordered a slim studio on Aug. 29 and before I clicked submit I was told that I would have it by Sept 4, then when I clicked submit I was told it would be shipped on Sept 10. I called right away that day and was told that they promised that it would be here by Sept 5. Also, I made sure that the system that I ordered wouldn't have all the crap programs that require you to upgrade just to use or any of the trial versions. I was told that it would only be the basic info and wouldn't include any of those type programs. I said ok and decided to stick it out.

2 days later I checked on-line and saw where the computer was to be shipped on Sept 10. and when asked they didn't have any record of that previous call. I tried to cancel the order but they refused because it was in production and said just not to accept the shipment because I would have to sign for it and if I wasn't home to sign they would send it back. Well, you don't have to sign for it and they just left it on my porch. So, I unpacked the computer and set it up and it has been a COMPLETE pain since I turned it on. It is FULL of programs that you don't need.

I called Dell to get them to tell me which programs can be uninstalled and I was told that wasn't an option. When you try to download music, pics, ect the system pulls up some program that will allow you to open and download those type files but only if you 'upgrade now' or have a 30 day trial. After speaking to several IT ppl here at the office they advised me that once you open a file under one of those 'upgrade now' or 30 day trial programs the file more then likely won't open or run if you didn't upgrade or continue to use a 30 day trial programs.

I have spoke to 3 different 'returns' rep (who's english is worse then most grade school children) and per the returns rep tech support can help me completely fix this problem and help me uninstall those programs. Tech support says that they can't. I asked to return it and at first they offered me $50 to keep it, then $85 to keep it now its up to $100 to keep it. I said no, that I wanted to return it and was told that there would be a $115 restock fee now it a $135 restock fee and minus the taxes ofcourse.

Had they followed through on ANY of the issues we wouldn't have this problem, or if they would have cancelled it when ask we wouldn't be dealing with this. I should have bought a Mac from the get go. What are my options? I need a computer to work at home and for school and not having one has taken my stress level through the roof causing me not to sleep and now I'm going to be out 'fees' because Dell can't play nice.

After playing phone tag for more than a week I decided I wanted to return the computer. I was told it was not within their policy for a computer to be returned after 21 days, they want to continue to send a technician. I have no faith in Dell and feel I should not be stuck with a computer that was defective in this first place. I thought I purchased a "new" computer not one to be rebuilt by a technician.

sent out pc to dell tech support to have a shutting off problem fixed. was chargerd 375 for mother board ..portal..battery. got it back with no battery a new one i mean. told me you need to buy one. well thats should be in original price. cant understand all that has gone on. 40 hrs of worthless phone calls. now i refuse to be scammed by them. unless the credit is issued for the battery i spent out of my own pocket i will not pay the bill for work not finished

I have had three Dell computers the first two I had no technical support issues so I was happy. The computer I bought this April is a lemon. They had to replace the mother board and the power supply It took them two weeks and incredible aggravation I learned that when they give you a case number and an extension an tell you to call back they never return your call. Now the computer started freezing and crashing It took nearly 10 days to get to a tech that I think fixed it the first three just may it worse I will never deal with Dell again

That was in July...Now my dvd player, and fan are out. The tech has had the parts for 10 days now, didn't show up for an appointment on Monday and won't return my calls..Oh and guess what...My warranty is up in a few days????

I have a computer that is a month old and the Internet Explorer stopped working so I called the tech support to get help. I waited for 40 min to talk to someone then when I finally got to talk to someone they asked a few questions then tranfered me again so i end up waiting for another 30-40 when i finally got to talk to someone they told me that i would have to pay $129.00 to get someone in software to help me! I told them it was less than a month old and they told me that I needed to purchase a software warrenty when I purchased the Item. I can't believe that they refuse to supotrt thier own product! I will NEVER buy another DELL product!!

But, more than 48 hours had passed since the PC had died, the PC still have not been fix and the Dell tech still have not showed up. My understand is that Dell has a policy of fix the problem PC under warranty within 24 hours. But, it is more than two days and I still don't have the PC. I lost two days of work.

I bought a Dell Netbook. It would connect to a wireless gateway, but it wouldn't pass packets and connect to the internet. I'm pretty savvy and did everything I know to do and have five connected machines and devices I've set up on the same router, all working fine. after over fourteen hours total on the phone with five Indian techs who only repeated the steps I had taken, keeping me up till 3AM, the last one told me I had to change my router to channel 11 because for some reason their radio cards only work on channel 11.

This didn't work either, but it shows Dell tech support is aware that the radio cards are defective in some way and will only connect, if they connect, over channel 11. I asked him, "SO every time I go to a hotel or a hotspot I'm supposed to ask them to call their IT provider and have the routers changed to channel 11?" Silence on the other end. "You're telling me this thing is a paperweight and I can't give this to my sales force because unless by accident the wireless router in their hotel is on channel 11 there's no chance in hell this thing will connect to the internet?" Silence on the other end.

I bought an E521desktop computer from Dell in June 2006. Within 6months the motherboard had to be replaced & it has given constant problems ever since. This is a computer that is only turned on once every 2-3 weeks. I have purchased extended warranties the last of which ran out in June 2009 now I am told that the operating system has to be replaced so I paid my $50 to get it fixed now. It has been a lemon since the day I bought it but they would not relace it. Al they are interested in is pushing me ton take out another extended warranty

I am extremely unhappy with my Dell Inspiron 1521. It locks up all the time, even if it is asleep. It always wants to run a diagnostic check saying something is corrupt. It is one of the most difficult computers I have ever used. There is never any errors on the computer after the test. Sometimes I just give up and go to the one at my desk. By the way that is not a Dell. My adapter has gone bad after less than a year and I had to replace it. That cost me $50.00 at a computer store. The computer runs so hot that you can't hardly hold it at times. I don't think it cools properly. I will never own another computer by Dell. They have lost my business completely.

I purchased a Dell laptop, inspiron 1545 on June 20, 2009 and about two weeks after i purchased it i was already having problems with it. I have talked to Dell representatives plenty of times since my problem and they would not do anything. The problems with the laptop are the modem not working properly, the memory cards/memory sticks not working properly, the disk that the laptop came with for installing the dvd program does not work, and also that the laptop would freeze frequenlty not allowing me to even enter the laptop at times. I have talked to the store from which i bought it and they told me they only have a 15 day policy. I sent my computer in to Dell to get fixed and they sent it back to me supposly fixed but they did nothing towards the problem. I also spoke to one of the managers and he told me that they cannot refund me my money back and that they have nothing to do with a refund because i bougth it from a store (Walmart), i dont know how this is possiable if i have a three year warranty on this laptop. I would like for you to please help me solve this problem because its just not fair. Even if i cant get my money back i would like to get a new laptop. Thank you for your interest and please feel free to contact me if anything.

I wish I had come across this site before I bought my dell. Short and sweet, I've had so many software issues that they are too many to go into. After calling and calling and speaking with different people every time, even when told to call a speak to a named indiviual, no one can fix my problems. I have literally sat for 5-6 hours at a time on phone and remote access. Have a MAJOR language problem.

All i want is for someone to come to my home and fix my computer. They WILL NOT set up an appointment for a repair tech to go to your home. I not only have ended up screaming like another person mentioned on this site but I told them to give me an address to send this back because I have never dealt with a company who doesn't have or won't send a repair tech. this is very simplified as to what has gone on.

my XPS laptop was replaced because of screen and video card incompatibility problems, after 2 visits by a tech to correct it. The replacement unit then needed a new motherboard. Now i have a software problem that requires $239 software subscription payment for one year....I did not expect this from Dell, i wanted a few years at least of uninterrupted use because i paid top dollar supposedly for a better machine. Anything you can do on my behalf would be appreciated, they are totally in control of squeezing more money out of their customers. I have a 1550 XPS machine that requires the same $239 for one year of software help!

I bought 4 Dell computers in 4 years. One I bought 8mos ago, sat until I was ready to use it this month (my husband took his that we had been using to the office, and so we were going to use the studio I bought for personal/kid use). We are unable to download necessary software such as the adobe flash player which is used for you tube, and many children's games. I called the technical support and they told me the software is not under warranty any more, but the hard ware is, and that it would cost me another $179 to fix it. I told them I bought a new computer that should be able to work, and it doesn't. Further more I financed it through Dell, and until they fix the computer I will not pay on the computer any more. I will not pay more for a computer that should work.

My new computer an XPS 630i crashed periodically. I called Tech Support who suggested it did not have enough. Each call to Dell was over an hour in length because of Dell's appalling phone system. You cannot get to a representative without listening to multiple automated phone menus and each representative you reach refers you to someone else. Occasionally, the rep simply disconnects your call.

Through Dell, I ordered more memory, which did not solve the problem. On the next call, the tech support person suggested I purchase a new video card, which I did, but the rep placed an order for a different video card. He also suggested that I sign up for a $170 six month program to allow the customer to reach a service rep in less time. When I checked the order status, I saw that it was the wrong card and called to cancel the order.

Even though the card had not been shipped, the rep said that Dell could not cancel existing orders, but instead I would have to wait for the package to arrive and then call to return it. During this time, the 21 day period available to return the computer expired and Dell would not accept a return on the computer itself. I would not recommend Dell to anyone, even though I have purchased many computers from Dell in the past. The service is awful; the product quality is bad.

I have bought a Dell XPS 420 alittle over ayear ago! I have had many problems with Dell! Some good but alot more bad! Of course!the last was the worse! My machine kept coming up with the blue screen of death and also your memory is bad! I called Dell many ,many times with no luck! They finally sent out a tec! They switched out mother boards! That night the machine sounded like a large clock on the inside!

After many hours i remove the side panel! To my surprise there were wires hanging out of place! One In perticular was stuck in the fan of my expensive Video card! Wow! I was ticked! I called Dell and they just did nothing!To make along story short, the computer is still having problems and Dell did not fix them or switch the computer out! I called many times to ask for the Corp# they always said they could not give out that number and in the end I and the computer Warrenty ran out! I now spend lots of time telling everyone not to buy aDell!

Absolutly rediculous. I called in the middle of july to have some help rebooting my laptop before my warrantie expired because it was begining to be slow. My request was to put it the way I bough it witch cost me 80$ because apparently it was not included in the warranty. I payed and everything was ok. A couples of weeks after I try to insert a CD to play but the computer does not recognise it. I then try to burn a cd it sais "no drivers found".

I call dell and inform them of this situation and that's when the big issue starts. The first representative tells me that I will have to pay for this but the technical support can't help me because they are not the one that did the re-instalation. He gives me a bogus number and refuses to transfer me. I then call again and get another agent who hangs up on me when I ask to speak to his supervisor! I call again request to speak with a manager who tells me that the warraty they give when they do this is 3 days! And that from the time the technician installed all the drive and now if there is a problem they can't do anything about it. I tell him the driver was never installed and he insists that the technician did his job perfectly. He wasn't ever there! He then tells me that If I would purchase a new warrantie then it would be free for my cd driver intallation. It's ridiculous why did I pay 80$ before then!

I ask him where does it say there is a warranty of 3 day for the work done onmy computer because nobody ever told me that and why should I have to pay for a problem somebody else caused!

This computer is laptop we use casually and because nobody tried the burner before It's our fault?? This is ridiculous!!

I bought an XPS DELL notebook on January 2009 along with it I bought a blue tooth wireless headset I paid $1100 for the computer and $70.00 for the headset I spent almost $1200.00. The headset never worked, according to dell it was "skype". Anyways I did not want to bother to since Dell has their tech support in India and it is very hard to understand them, I gave up and the headset is in my drawer, on February 2009 a little after a year, my battery ran out and I got a warning that I had to replace it, thank GOD I did not replace it, spending another $150.00 putting my money in the trash, because this past Tuesday August 18th I turned my computer ond and I got a reminder that the computer was updating the "DELL MEDIA" software I restarted the computer and then the laptop would not take me to windows log in id, it stayed iddle downloading windows.

I called tech support after a while I get a person from India who transferred me to his supervisor he said, I got the supervisor who told me "your computer is out warranty but because you are in my q, I will take the call" what kind of customer service is this? anyways he continued with the troubleshooting because he was doing a favor to me, as he indicated and after the first error message he was able to diagnose that the HD had failed, he made sure to tell me he could not stay with me duirng the whole "system test" because it lasted over an hour and as he had mentioneed to me before I was no longer covered so to get rid off me he advised me he was escalating the call and that I was getting a supervisor and I needed to allow 24 hours I continued running the test and I can tell you right now that the test diagnosed countless errors, the little I know about computers indicated errors with other hardware pieces, just indicating "motherboard" failed. "Wireless Card" failed. and other errors that only had numbers and I guess the agents at Dell follow a chart flow and will find the error messages in order to troubleshoot.

of course I never received the call from the supervisor and I decided to call my self. I spoke with a very rude girl who said that she should not be speaking to me because my computer was out of warranty, she did not want to transfer me to a supervisor until I demanded one and I told her that it was against the law to deny a supervisor, she finally agreed and said it could take 20 minutes I said I could wait. I did and I finally I spoke to a supervisor who indicated that according to his notes the error was a HD failure and until I did not purchase a new HD they could not troubleshoot then I ask him, if I invest another $200.00 will that solve the problem? He deliberately said no and he stated that this would help to troubleshoot and find out if there were more problems with the computer. Obviously I will spend a penny more and I will buy a new computer of a different brand.

I purchased a Dell computer in January of this year, installed with Vista - which will not stay connected to the internet. I contacted Dell. They told me it was an internet problem. I then contacted my cable company. They spent nearly a month coming to my home checking everything. Using their own laptop, they showed me that the cable was working fine it was obviously my new computer.

I then contacted Dell. After checking things themselves, they told me it was a software issue and I would have to contact Microsoft. In trying to deal with Microsoft, I was told I would have to PURCHASE access to their technical support. At this point I simply installed my previous Windows XP from my other computer.

Everything has worked fine until now, Windows is of course contacting me saying I have an unauthorized version on my computer. I contacted Windows and they told me I would have to contact Dell, that they would have to send me a new XP disc. I contacted Dell. After spending over an hour dealing with one department after another and telling my story over and over - I was told I would have to purchase a disc, and when I said I wanted to speak with a supervisor I was hung up on. And they have obviously done something to recognize my number as I have been recalling them for the past hour and a half and my calls are disconnected in the middle of ringing!

They are rude. And they are a scam to simply get more money out of you. They do not stand by anything they send out. I have never dealt with a company more disgusting in their very nature than DELL. Please - everyone who is having problems with Dell, please go online to every possible place and voice your complaints. Working together perhaps we can cause them problems. They deserve to be driven out of business!

I purchased a Dell Optiplex SX-280 desktop computer online in May, 2009. We started out with a pre-installed MS XP Professional which crashed for no reason at all. After calling Dell and nothing helped, and then microsoft and got no help, we then went out and bought a brand new XP Professional software disc set and had to do a fresh re-install. The result of this fresh re-install was that I lost my software for my business, which is a home-based transcription service linked through a VPN to a server. I had to go and get the software loaded back into my computer and that time I was lucky, I did not have to pay for it. Two days ago, my computer's automatic updates downloaded MS XP Professional SP3. I was working at the time and nothing seemed amiss. The download came in and then I finished working and shut off my computer for the night. I attempted to turn it on tonight (08-20-09) to work and it would not even go to safe mode.

We called Dell, who attempted to walk us through a repair and it did not work. They then wanted us to pay for further repair instructions. We opted to call Microsoft, since they recommend the automatic updates and then send the updates for my computer and their update to SP3 is what messed up my computer to start with. They would not help us without a fee paid. They tried to tell us it was Dell's fault. They tried to tell us it was that my computer was out of warrantee. They did not heed the fact that my computer worked just fine for two months with the new XP UNTIL their SP3 came into it and crashed it.

My husband asked the woman on the phone to speak to a manager and she hung up on him. They should be held accountable for this, for now, I have no software to work, I have lost pay from not working and I ALSO have to pay an IT person to come out and re-install all the software I need to do my job again, if the company allows me back onto the server after this problem. One more thing - why does Microsoft recommend turning on automatic updates for protection but then when we called them for assistance, they recommended that we keep automatic updates turned off? How can this go on? I am not stupid, I know some about computers since I use one for a living. Who knows if they have sent a virus to my computer just to make me pay to get it fixed?

My granddaughter's Dell Dimension 3000 computer died: The screen was blank and I couldn't get the power button to work. I did notice that there was a green LED on the motherboard that was lighted, so all hope was not lost,-- that is until I chatted with a Dell technical rep. I told the rep that the computer would not power on. During the cold boot sequence, there was a click (like a relay) and the fan did not come on. I requested troubleshooting steps that would allow me to isolate the problem.

His steps: Remove the small boards and memory, then turn the computer on. This time the computer came on, the fan spun, and the green "power on" LED lighted. There was a series of lower pitched tones indicating no memory had been installed. When I reported the results, he stated that the mother board, the IO board, and the power supply would have to be replaced and suggested that I buy a new computer since the cost of replacing those components would be 80-90% of the cost of a new computer.

I felt that the problem was with the fan or the power supply, so I pressed him for additional details: Nothing of substance was forthcoming.

I then asked for power supply specs so that I could verify output voltages. He supplied a link to the user manual. It did not even contain the technical specs! Ridiculous! I asked the rep about replacing the fan. He said that the fan could not be replaced separately from the power supply. Hogwash!

Anyway, I ordered a $20 fan (which Dell quoted at $70), installed it, and everything is fine. I have never received so much bad advice from one source at one time and will not buy again from Dell.

I purchased a Dell laptop apporx. 4 months ago and have had issues with it from day 1. I have spent alot of time on the phone with tech support and they have even sent out new parts that has not fixed the problem. The computer is warrented for 1 year. Since they have not fixed the issue I have requested that they replace the computer and the refuse. I have asked for the phone number to Dell Consumer Affairs and the people from tech support will not give it to me. I have also looked everywhere online and cannot find the number.

Purchased Dell computer 08/03/07. Warranty good to 2010. They sent everything Dell plus Samsung monitor (I requested Dell!)5/08 monitor won't work. Dell not honoring warranty. I have many scanned documents to share with you as proof. Please provide email so I can forward scanned documents. We had to purchase another monitor from Wal-Mart because Dell drags their feet. This case involves an 82-y/o man on a fixed income.

I purchased an XPS M1210 with a 4 year warrenty. Within 3 months experienced issues. Since February 2008 we cannot get it working properly. Dell had us buy software, hardware, reformat, replace every part, sent out technicians sent in the laptop and still nothing. They finally sent a replacement laptop in August 2009 - and IT DOES NOT WORK at all. it would not even turn on.

Dell then sent me a new (refurbished) clunker Studio 540.

It worked for about a week until I started to download a 64 bit driver for my printer. The Studio crashed. I have spent hours on the phone with "Tech Support". I have been disconnected while on hold, disconnected twice while trying tho tell the support person about the current issue(s). There are several including no internet. Computer says it doen't have the hardware installed to make that connection.

I few moments ago, I was hung up on while I was trying to explain what I have been experiencing and trying to give this guy in India my Incident # from last night's one and a half hours on the phone with Tech Support. Mena, my service person, had extractred herself from the session and told me that someone would cal me back in an hour or two. No call. I have tried to recover the system several times my self, using the recovery disk(s). I've tried it with tech support. (You see they can't imagine that someone else, a consumer, might actually know aobut this stuff and call them after exhausting all efforts, himself.

Dell Tech Support people in India must be in a lower "Caste" than their peers since they are ignorant, they do not listen carefully, they speak and comprehend English poorly, and they don't use an Americanized name or a service tech I.D. number. this eway they can do or say anything and have absolutely no accountability to their supervisor's. Oh, and try to get a supervisor on the phone. That is a whole story by itself.

Since purchasing my lap top eight months ago (December/2008) I have had to have it serviced 6 times. It has had multiple problems prohibiting me to use it. Do to the need for multiple repairs, twice being sent to Texas for repair, my daughters studies have been challenged. She needs computer and internet service to meet the requirements of her education

Next attempt to aquire some sort of help was a couple of weeks ago there were pop-ups saying our system was infected with several viruses. I called and talked to a guy in India that I tried very hard to understand (I know this because the second and third times I called after that they told me I had talked to someone in India! shows just how much Dell doesn't care about their customers! if I'm calling from Texas, give me someone from Texas to help me!) Was on the phone with him just short of 3 hours. during that time we purchased a memory chip for $60; anti-virus protection for $80; and to remove the virus $130. He told me we would receive the memory chip and CD for anti virus in 2-3 days and that he would call me back within that time and instruct me how to install it. Never heard from him again! never received the memory chip or CD, not a word!

But you can bet we were charged for it. and when my husband called dell support to ask someone to check this out for us, he was transferred 9 times to different people before he just finally hung up!! my husband quoted our service tag # and our problem to 9 different people who didn't care and then they would transfer him. absolutely ridiculous! We called our credit card company and told them what happened.

I know Dell couldn't care less but we are about to purchase a new computer and we wouldn't buy another Dell if they were giving them away!

10 days later I called to find out wher my computer was and was told by India that Dell had not even started on our computer. I was informed that it would be anpther 10 to 14 days before I would receive the computer. I explained to India that my business was shut down and his responce was "what do you want me to do about it?" Caution! DO NOT BUY DELL, Their customer service is horrible. They just don't care.

Here is the real kicker, I have tried to get a refund on the hard drive and the {49.00} for teck. support, which i did not use. I have been trasfered from one dell person to another on the phone {14} times. I get the same run-around from all dell people. I am not the only person to have this problem with Dell. Sure hope you can help me.

After trying to explain to him that the cable he was telling me to look for was not in my machine I asked if I could speak to a native English speaking tech. He told me that would cost more money. This is the most ridiculous thing I have ever heard of. If a company hires techs that can't communicate and are just reading from a manual and haven't ever opened a machine themselves and they don't listen to you when you tell them your machine does not match what they are saying then I should not have to pay money to speak to a tech who can communicate more clearly and understand what I am saying. Finally in frustration I asked to speak to customer service in order to return my computer.

Rather than sending me to customer service the tech routed my call to another 1st level technician. Infuriating! At that point I called back myself and spoke to customer care, only to be told that my product was not within the 21 day period. Why then did the tech mention this as an option several times? After going around with this woman I asked to speak to her manager. She told me that he would say the same thing but I asked to speak to him anyway. After trying to tell me that my product was not within 21 days from invoice- which it could not have been since I did not get it until almost 4 weeks after I ordered it - he finally agreed to issue a return receipt.

My biggest complaint is why did I have to go through all of that. Why couldn't the tech have offered to have me send in my machine rather than continue to tell me to look for a cable that did not match his description. Why did the customer service person give me such a hard time when I had had my computer for only 3 weeks before it stopped working completely. Why did it take me turning into a lunatic and yelling before he would agree to take the return.

I would not have had to even ask for a return if the tech support would have been able to put me through to someone who could actually help me or offer to have me send in the machine for repair. I guess this is Dell's tactic. Be as unhelpful as possible and maybe people will just give up and buy another new machine from us.

At this point I have returned my machine and I am awaiting a refund which I'm hoping will not be delayed. I feel like the entire time I was on the phone with dell staff I was being given the runaround and treated badly. Based on the fact that I had a brand new machine I should not have encountered any of these difficulties with dell employees. They need to learn how to give better customer service.

I will no longer be purchasing through Dell and in fact many people come to me for recommendations on which types of computers to purchase. Going forward I will point them towards HP or Lenovo unless the quality of Dells customer service is considerably improved.

I purchased a system for Dell. In the system components, the sound card Dell installed only has a single 2 channel output when it was advertised as being 5.1 surround audio. On July 29th, we received the system via FedEx. On July 30th, we hooked everything up only to discover what we were missing.

On July 31st at 7:26pm I contacted Dell and spoke with Lynn, Mary-el, Leslie, and Emmanuel. By the time I reached Emmanuel it was approx. 8:30-8:40pm. Each agent transfered me to someone else. At the end of my conversation with Emmanuel, I was guaranteed a return phone call on Monday, 8/3/09. I also gave him my cell number as a contact. I never received any communication whatsoever.

On 8/13/09, I contacted Dell once again. MY calls started at 8:26am. The first agent I spoke with was Aby. I shared that I had a complaint and needed the corporate telephone number. Aby informed me there was no number. Aby then transferred me to Rosalee (6127729). After talking with Rosalee and explaining the situation again, I asked her for a manager or a director. She transfered me to Barun in the resolution department. AFter explaining the situation in detail to Barun, he expressed that he was not technical and needed to transfer me to the technical department. At 9:04am, I was trasnferred to Ray (721683).

After explaining ONCE again, Ray placed me on hold to researth the account. When he returned to the line, Ray informed me that it appears someone tried to contact me, however, my telephone number was refusing 800 numbers. This is false as I receive 800 numbers. H also expressed that he was going to try and locate Emmanuel E. When Ray returned again, he shared that Emmanuel was on break and would return my call within the hour. At that time, we confirmed numbers again and also gave an alternate contact number. My call with Ray ended at 9:26am.

Products and/or services advertised was not delivered. Dell has received full payment for these products and/or services.

In September of 2008, I bought a dell computer online for my daughter who was entering into her 3rd year at UC Davis. We built it online and it cost about $1300. A few months after we received it, it started to have issues. The camera stopped working and the calculator wasn't working. She installed Micosoft Word and could only access it from an open document. She spent endless hours on the phone trying to correct the problems. They would try to do one thing at a time instead of fixing the complete computer.

Keep in mind that there is a 1 year warranty on this computer. Each time she spoke to a "tech" in customer service, they were trying to sell her an extended warranty. Even though the warranty was still in affect. It is August 2009 and she is still battling Dell because when one technician tells her something, it happens to be the wrong information.

She needs a computer not only because she is in college but she is a design major. We thought by building one on the Dell website we could buy one suited for her major and it would be dependable. I paid 600 dollars for a Gateway for her first 3 years of college and that computer is still going strong. I can honestly say that no one in my family will every buy a Dell product again. We found the technicians to be uninformed and rude. In this economical climate, one would hope that any business would like to keep customers. I am quite disappointed in Dell. I think the management team at Dell should keep a closer eye on their product and stand behind the "lemons" of the bunch. Thank you.

Laptop had virus which prompted me to call Dell Support. I called on Sunday, August 9th and spoke with a service technician for over 3 hours. He proceeded to promise me that he would wipe off the viruses, save all my important documents and fix the issues at hand, for a mere $129.00 which he would charge to my account ONLY after the computer was fixed.

After 3 hours, he proceeded to tell me that I needed additional disks to complete the issue. He assured me that he would have those disks sent, that I would have them on Monday and that he would call me to assist me in completing the necessary procedures. I never received the disks or recceived a phone call.

I waited until Tuesday and placed another call to Dell support. I again explained the situation, spoke with 3 additional technical support persons, was put on hold for over a total of 40 minutes, and to make a long story short, never received assistance in fixing my computer. I was "disconnected" three times, with no one returning my call. I asked to speak with a manager to get the $129.00 taken off my account and was again put on hold. I waited for 25 minutes but noone returned to the phone.

The end result of my over 8 hours on the phone with Dell is that I have no working computer, my files and pictures, along with all my schoolwork has been erased and I am left with Dell telling me I owe them money for the calls. I also asked if someone could be sent to my house to assist me since 8 hours on the phone was long enough and was told that they would not accept my request.

Consequences are that I lost 3 days of work where I needed my computer, I am being charged money for a serive I did not receive, my phone bill is outrageous due to the time on the phone with them (mostly on hold) and I continue to not have a working laptop which is impeding all aspects of my work.

My calls have been disconnected 3 times today, and I've been connected 2x to a fax line. Very dissatisfied. The computer screen freezes. Pointer movees but cannot shut down or activate any screens. Computer is 4 months old. Very, very, poor customer service. Dell can sell product but it seems efficient follow thru is not possible.

I purchased a Dell inspiron for my daughter in February of 2009. She wanted one for so long she saved and saved and then when she had the money she asked if I could purchase it online. She has a learning disability and has autism, she wanted the best, so we thought of Dell, I have had a Dell PC for several years and the company I work for rely on Dell laptops for business, so what better company. So I purchased it for her, the laptop has crashed 4 times, and has had to have the hard drive replaced twice now. She is so upset that she wants to return it and get her money back however there is that 14 day clause in there.

I have tried to work with the technicians, they tried to fix the problems but then it comes right back. My daughter nothing about the internal works of a computer so I took this on myself. Very disappointing, I have found that a warranity means nothing to these people. I sent the computer back into dell, they finally found it was time to get it checked by them.

Okay so it took 5 days for them to receive it and two day to look at it and I just received it back. It has no hard drive on it, they sent it back with a letter stating the hard drive will be delivered in three days and I will have to install it.

This is so frustrating and unexceptable. I have not told my daughter as I know she will break down and cry again. What can I do to make them honor the warranity and why didn't they keep it and fix it like they were suppose to. I am so upset, it is beyond words, this is a 950.00 laptop. Why would Dell send her laptop back without fixing it?

Dell is suppose to stand behind their product and I want to know how to formally complain to the CEO of this company. This has been stressful on my daughter and myself. She was physically ill for a week not knowing what to do. She just wanted something to be able to play games, web conference and stay in contact with her friends. I have been upset because this upset her.

I have a lsptop under warrnety that just quit working. I called computer medics. They are very good. He told me the computer shouild not have done that so I should contact Dell. He did call for me and got casr number, service tag, warrnety date etc. I have been trying for two weekd and no reply. DO NOT BUY DELL!

Just anathor case to demonstrate that the aim of dell is to sell you services just to take your money. I bought an XPS1330 a year ago and I selected a 3 YEARS full service for support with D+1. But at each troubles I had in year, they never respect the delay. For exemple at one time they decide to replace fully my lap top and it took 3 weeks.

More recently they needed to replace the mother card, and that was decided a year ago, and I am still waiting. They were suppose to come yesterday, I took a day off, wait for a full day and nobody came. Apparently when you call them they don't care and always blame someone else.

Cannot use my laptop from 2 weeks nos. In a year I was not able to use my laptop for more than a month even if I paid 500 USD for premium customer care. I also have now a day off my salary

I purchased a Dell computer three years ago. The hard drive crashed with one month left on the warranty. I renewed the warranty for another year, expiring in August 2010. First of all, they gave me the run-around about the hard drive. I had to drive 80 miles to Best Buy Geek Squad to ascertain that the hard drive was bad. Then, I called back and they promised me another hard drive. It was supposed to be here on Monday and now it is 8/7/09.

I have been without a computer for 3 weeks now. They have not lived up to ANYTHING they told me. I was on the phone for 2 hours yesterday. I am at my wit's end and figure I must now buy another CPU. It will not be a Dell. What a joke.

I have had a $1400 laptop that was only 3 months old that crashed and I spent hours on the phone with people who didn't understand english and make mistake after mistake and still did not solve my problem. They sent the computer back to me and told me they would send me a part and I could fix it myself!! It is under warranty.

After month of faxing and mailing their legal dept I keep getting calls from Tech support telling me they are responding to my letters to dell legal and they won't give me the refund I am asking for and will NOT give me the contact info of a dell mgr who has authority to discuss this with me. My computer is still broken and it's been since May 4th, 2009. I just don't know where to turn next!

I spent the $1,500 and now I had to take my wife's computer because my new dell is still broken in the box they sent it back to me in the unrepaired condiditon. I have spent more than 20 hours on this problem and I'm no further ahead than when I reported it broken on May 4, 2009

AC power Adapter failed while in Puerto Rico and keyboard had missing keys these are two customer serviceable parts or not depending on who you talk to at dell that day. I have about 170 something days left on my service plan, so I contacted Dell through their chat tech support they took all info and sent it to the Latin American department since I am in puerto rico at the moment after a day or 2 email notified me that they could not service me since bout this in the US and had a return to depot service agreement. They said i need to upgrade my agreement and sugested that I also renew my contract.

called directly and and was put through a series of transfers about 7 in total many of them outsourced in other countries I believe India in my case, tech said they couldnt help so they put me throught to warranty sales that then said they i needed to speak to warranty to a another department i eventualy lost track of who i was transferred to. In every instance that day no one could help or new who could hence all the transfers. Finally After over an hour of this run around and right before the latest rep transferred me, I asked him to just put me thought to tech support.

finally i had someone who took the time to look into it and felt that there should not have been a problem getting the parts out to me since i was in puerto rico, he explained they would mail the parts and i would send back the damaged ones he even asked about the rubber feet on the laptop and said he would send me some since i had one missing. Finally resolution!

No wait not yet, I never received the email from dell confirming part shipment so I contacted Dell chat support and they said order was canceled due to my address in puerto rico and that it was international and that same story about buying international coverage. they gave me the number to call latin american department. today I called and after while of explaing this to a rep I asked for manager who only repeated same position that they will not honor the service agreement since it is not international and for $200 more they can "upgrade" it. by this point i was tired, amazed and angry at the callous attitude of Dell and their reps.

Puerto Rico Is a US territory anyone born here is a US citizen at birth no passport needed to travel back and forth and with every convenience found on the mainland a postal code same postal services US, UPS, FedEx, DHL. Dell even has depots here with parts that they send techs out of, so its not like the parts have to be shipped in just for me, they are here on the island but according to Dell reps since I purchased it in the US they can not service me in fact will not and refuse to try, I was told by the Manager in the Latin American office that handled my call to move back to the US and get service there and that I should have read my contract when I asked him to escalate the issue he said it has been, to him, and that there is nothing else that can be done.

I then asked for his manager and was refused, he kept try to end the call as i kept asking for the contact info of someone with more authority or tools to handle my situation, the manager said there was no one else above him and that he was the highest person i could reach, and even if i called 100 more time i would always get him and the answer would still be the same. well contract or not policy or no policy as a person who has worked all my life dealing with costumers I take offense to that and have been made to feel like a third rate client by the rep and Dell who employs him. there is always something that can be done there is always someone that can help any problem can be resolved to satisfy a client. if not then you should not be in business and we should all start buying product direct from the folks that dell gets parts from and brands them from.

thursday Aug 6 2009 while writing this complaint right after my experience with the manager from the Latin American department I received a call from an American rep that the order was canceled I explained I was already aware and filled him in on the early on the earlier situation with the department he was directing me to (latin american service) he said he would escalate it and then put me on hold spoke to his manager and returned to apologize for the actions of the manager in the latin american department he said that what i was told was not true and that he and his managers would be addressing the issue and staying in contact with me.

I've had to replace my motherboard three times because it keeps going bad on me. The last time I spoke to Dell, they told me to send my computer back for a NEW computer, (or so I thought). What I got was a piece of junk refurbished computer that doesn't work half the time. Every timr I read my mail, and then want to go onto the internet, the thing dies, and I have to reboot. I will NEVER buy another Dell as long as I live!!!

I purchased a DELL inspiron computer after making full payment of Rupees twenty nine thousand one hundred twenty nine. After I used the computer for three days, the computer suddenly went blank. It would not restart. I called their tech support on 3rd August 2009. Complaint No: and also sent them a e mail. A person from the tech support asked me to do some procedures and check. Inspite of doing all the things suggested, the computer remains blank. They promised to send their service engineer within 24 hours, but nobody visited us. The Computer is not working and I feel cheated.

i bought a dell inspiron 530s last year and now it has been two month without my computer the store that i bought it at got the part and it started making noise when they put it in and when i call dell they said that my warrenty is out of day and they said that my warrenty was up and they made me pay two times and now the company i got it at is trying to get a new part for my computer and this is my second tell and they messed up on my firdt one and then i got the 530s inpirsan. i wish that they will send me a new one instead of me waiting for them to fix it. i been calling and they don't now what going on and making me spend money when i dont have that much i just want them to hurry up and give my computer back soon i dont know why it takes them this long to fix my computer

I purchased a new Dell Studio 1737 laptop computer from Dell. With it I chose the Windoes Vista Ultimate Operating System.

When I received my new computer, I was quite suprised and disappointed to discover they had installed Windows Vista Home Premium by mistake.

When I called Dell about this, the technical support rep. insisted my system could not use Win Vista Ultimate.

I called Dell's tech support back several days later and after reviewing the specifications of my system, I was then told Windows Vista Ultimate would have worked fine on my system. So they lied to me to cover up a mistake.

I then called the Dell's customer care department about this and their rep. yelled at me saying I should have read the order for and so it was my fault the wrong system was installed and they would do nothing. I would have to pay full price for another operatng system. I was outraged after having purchased many computers, printers and other components from Dell that they would treat me this way.

After starting my computer I discovered there was no block for me to login with a password. I have been working with Dell for nearly a month to resolve the issue until I finally had to completely reinstall my operating system. The Dell technical rep. told me I could get software support but I would have to pay for it.

So here I purchase a brand new computer. I get a malfunctioning operating system that I didn't order or want and then they try to wrangle additional money from me for software support on an operating system I didn't want and that never worked properly from the time I received it.

Of course all the Ddell reps tell you how sorry they are for any inconvenience I have suffered but none of them are willing to do a thing that may cost them a penny for their incompetency.

i purchased a desktop computer from this company about a year and a half ago. the computer completly crashed so i called them , First they charge me for tech support then they proceed to tell me that there is nothing they can do unless i update my warranty for almost 200 dollars. So i did that and was told i would get a call in 3 days to set up a service appointment.

I called them when i never heard back from them. This time they tell me that even with the warrenty they can't do anything. So i requested a refund for both the tech fee and the warrenty.

When you call this company you can never get the correct person to help you and they transfer you to many different departments before you get the correct person. Tech support doesnt seem to be qualified to do their job. Also they did not refund both charges and i had to call them again. I was tranfered 5 times before i got someone who could help me. I had to purchase a new computer from another company.

First of all Dell USED TO BE GOOD. That was before they sent customer service overseas along with many jobs that could have helped our economy. Anything for a buck, right Michael Dell. You should be ashamed of the shoddy lack of quality on both your computers and printers.

I purchased an XPS420 after being told by a sales rep from dell that I could get it with XP Pro and not Vista. Of course it came with vista and after being jerked around for endless hours with Dell's pseudo support, they finally admitted XP won't work on that machine. I sent it back. I then ordered an XPS630i. It was delivered about October 12th, 2008. It was broken (constant Blue Screens)and stayed broken through the replacement of 3 motherboards, 24 1gb ram cards, and 4 hard drives. Not to mention hoards of hours of Dell's pseudo support. My little brother is better than they are. I started requesting a replacement since they obviously can't support their own equipment. Finally in June I got another machine. Right out of the box, first thing, I got a blue screen, then a barrage of black screens. Internet drops in and out with no apparent reason. By the way, my little Gateway laptop never failed once. I have had to rely on it to support my business since october 2008. Good for you Gateway. You have my company's business from here on.

My Dell computer still can't keep an internet connection even while the Gateway does. The problem is made even worse when I, in an obvious lapse of sanity purchased a Dell V505w AIO printer. It lasted less than a week. The replacement was finally sent after several days of arguing with Dell that it was bad. The second printer was plagued with all kinds of problems for the entire time (not to mention, it was the slowest printer I have ever owned and the print quality is poor at best) It finally died about a week ago and we once again go round and round with Dell's pseudo support until they FINALLY agreed that it was bad like I told them ages ago. The new (THIS IS 3 PRINTERS NOW) arrived this afternoon. You guessed it, it is bad too.

The first printer tech buzzed around my computer, printer, and settings for over an hour before he did something that caused my computer to lose the internet connection AGAIN. Then he rapidly passed the buck to the computer techs who rapidly passed it back to the printer techs. NOW they say they can't help me because their records indicate another person owns the printer. I checked my packing slip and sure enough my name AND someone else's name was on the packing slip. OK, no big deal, just fix the new printer. NO, ve cannot do dis. You vill haf to call customer service tomorrow and get it straigtened out. Like HELL I will. I will call and demand ALL of my money back or I will simply turn it over to my attorney. He hates Dell for the same reasons.

Meanwile, both broken DELL V505W AIO printers are being shipped back tomorrow. My advice is to shop for reliability and great cusotmer service at Gateway. I know I am.

even though my computer is still under warranty. it's warranty is only good for the technicians in India! I could not believe it! in order for me to have my computer fixed I was going to have to spend 100 dollars more. please look into this company and this scam.

Please help.M

I called the 800 number and in the process i was dicinnected 3 times. The system is on the list but because I purchased form Microcenter seems to be a problem. Am I to believe that Dell does not support their dealers?

I bought a Dell computer with Basic Home on it. Now I am a law student that needs constant access to Word and other related documents. I called Dell and spoke with them for a good 4+ hours.

First, I was transferred between three different tech supports who actually made the computer run worse that when I called. Then I spoke to a manager who told me that it was a software problem, and I could either pay extra to have them help, or go purchase the upgrade. I was transferred to an ENGLISH EMPLOYEE. I specifically told him that I had updated to Home and Student Edition, wich allows for students to buy it for only %60. So I told him, that is all I wanted to make sure the right things would be installable on my computer. This including Word and such, as I repeatedly told him. So they sent me Windows Preminum but it doesn't have any of those programs although I totally ASKED for that version to be sent to me.

Soo, I get the a notice from UPS that there was a package for me without an apartment number. (Dell's fault may I ass) I install the whole thing, and it does it somewhat correctly but I think I fixed it. But no Office things. Had I known that you had to buy them seperately or something, I would have done it. It was 4am, and I just wanted to have my computer fixed.

So now I can no longer have that on my computer, I am working with Word Perfect which is sooo not acceptable. Microsoft won't let me have it again since I already bought it once. And of course, they aren't going to take the Dell mistake, and Dell is going to tell me talk to Microsoft. I have bought more than one computer from Dell, and for the most part they have been fine. But this is crazy. They got rid of everything on my computer, and sent me a $150 cd for something that wasn't what I need. I now have to pay over $300 plus to get what I need back on this computer.

I paid like %560. Funny thing about the whole situation is I got a Dell credit increase the same day. I don't know what to tell Dell, but it is 5am (EST) and I am still so upset!

ordered an xps 1530 laptop from dell jan 08. since then and a few months later hard drive failed, not 1 but six times, still have one sent to me in the box unopened. Yet I ordered a seagate brand originally and dell only sends a refurbished fuji brand even though I demand my original.

this year in june a tech was sent to replace optical drive. and in july a tech was sent to replace the motherboard. right from the start a new fan never worked, the c mos battery was dead, and the tech installed the wrong motherboard. I own an xps machine stand alone, they installed a 2900 edge board which when flashed changes my service tag.

So now they want to replace my computer with another refurbished computer, though this thing cost $2,600 dollars to me.

I have every e mail concerning this since getting this bad computer. I think I was sent a refurbished computer for new.
So with all of the problems I have had I think I deserve a new computer not a refurbished junk. I will never buy from dell again. and many who know me have seen my machine and have decided they will not buy from Dell either.

Now the thing can't hardly run and dell changes delivery date all of the time for the next junk machine from them.

I installed a new hard drive into my laptop (Inspirion E1505), downloaded the windows XP, but could not access the internet...Dell told me I had to purchase a $49 tech service contract to get additional help. I purchased this and called back Dell, to be told I really needed to purchase a 1 yr warrenty for $128.27 (negociated down from 180.00), I purchased this, which was on hold waiting for my Husband to call and verify that they could charge his account. After authorization holds were removed, I cancelled the 1 yr tech support and went with the $49 1 month tech support.

I paid $49 to have Dell tell me what drivers to download from the website. 9-file downloads later...I cannot access the internet, so I called Dell again, and a tech support person first tried to tell me I has to purchase additional warrenty to get help with the internet...I refused and insisted that I was assured that all of the setup was included in the $49 fee, so he helped me get the internet up and running...the computer was perfect,,, for about 5 minutes, until he tried to see me a memory upgrade, I informed him i purchased this back in Dec but didn't know how to install...he said he will help me, and told me he was not responsible if any problems resulted from installing my new memory cards purchased from Dell..Now foolish me figured that the Memory cards I ordered from Dell.com, using my computers service code were the correct cards, proceeded to follow his directions in how to install the memory cards...GUESS what ??? this resulted in my Mother Board being killed, and they want to charge me to replace it!!!!!!!

They are taking no responsibility for sending me the wrong memory cards...and to top it off... the memory card I also purchaed at the same time for my home computer is also wrong according the the person i was speaking to.Thamk God I did not know how to install this card, or I would be without 2 computers...

I have been a customer of Dell since 2004 and have purchased 5 computers, both laptop and desktop, not to mention the countless software and accessories. After the awful customer service I received today and throughout the past week, I will NOT use Dell again in my lifetime.

Two days ago, Wednesday, July 22, 2009, I called technical support about purchasing a down-loadable Microsoft Officer 2007 software; I wanted to make sure that I would be able to download the software right away. The tech advised me that I would be able to within 1 business day. This morning, Friday, July 24, 2009, I received an email with a link to the software. I attempted to download the software and received a message saying "Arguments not provided. Please try download again."

I contacted technical support to assist me and the tech argued with me that the software cannot be downloaded and that a disk has to be mailed to me. I told him that was not the case because I did not even pay a shipping and handling fee. He continuously argued with me and offered NO help. I was transferred to Customer Service and I canceled my order. I needed this software right away for an assignment I am working on. Before that, I was trying to figure out how to log on to the "downloadstore.dell" and was transferred to 12 different people in an hours time.

Every time I had to reiterate my name, phone number, address, order number, etc., which was very annoying! In conclusion, due to the absolutely lousy customer service I have received I will NOT use Dell again! I will be looking for another company that offers exceptional customer service!

I brought a lap-top EXP in March of this year. The lap top workrd fined until a couple of weeks ago. I can access the internet, but it will not support a web paper for any length of time . It problem is not ith my inter net service, it has been checked numerous times. MicroSoft states the problem is not with the internet service . I have been on the phone for the past serval days trying to resolve this problem. Ecah time I am transfered to a diffent Tech, it like I put through a figure eight always winding up with a different Tech and me repeating my problem.

I asked fro a replacement, I would send this one back. They refuse to give a mailing address, or allow me to speak with a supervisor. I give permission for one of the techs to ienter my lap top. He could not solve the problem. The problem is not with the internet service. Thank you for your assistance.

When I got my laptop back, I tested the disc drive. The original problem did disappear however, now I am unable to slide a disc into the computer. I contacted Dell technical support in India and spent over an hour having to troubleshoot the same problem. Doing the same steps I did less than a week ago. I am a writer and all of my work is in my computer. I was looking for some kind of compensation, just an I am sorry even. I did not receive either.

No more Dell for my Family. Ever!

I wish I had come across this website before I purchased two DELLS, one for me and one for my wife. Ill spare you the time I spent trying to get my wifes INSPIRON to simply boot up after it stopped working two weeks after purchase and tell you about the numerous problems I have had with my $1,800.00 DELL XPS STUDIO and worse, the pathetic customer service, DELL offers.

I waited a week for a Technician to show up and replace my battery, and then the whole system fell apart. First the speakers went in the third week. Hours with Tech Support and the final verdict was it was my fault for installing a third party sound card that caused a conflict. I explained that yes, it was a third party, CREATIVE, but I bought it from Dell as an upgrade to my computer when I ordered it. How is it my fault that I purchased a third party soundcard that THEY RECCOMMEND as an upgrade to my computer? I was told to reinstall windows, which I did, but still have no sound.

Then the new battery they gave me began leaking. Yes, leaking! There was an oily film leaking from the natural crack in the battery on the inside of the laptop.

Then the screen itself popped loose. Yes, it popped out of the frame on the right hand side. There are four bolts, two on each side of the XPS model, but what they are holding I dont know. Its certainly not the screen because it was popping out from the top; the opposite side of where the screws were. I was able to snap it back into place several times, but on one occasion, the plastic on the outside of the screen cracked. I did not even exert much force, it just cracked. Why should I be forcing the screen back in on a brand new two thousand dollar laptop anyway?

I cannot tell you how much time I have spent on the phone with tech support, who, despite having been giving the same information a half dozen times, HAVE NO RECORD OF MY PROBLEMS. I offer to send them the emailed copies of our numerous chat sessions. No thanks, I understand your frustration. I am going to transfer you over to another technician who can help you. Thank you for choosing Dell. I wait a half hour and hang up.

Tech Support is worse than a joke. It is a long, unfunny joke that has no punchline. It almost appears as a scam. Talk about a runaround! At one point I actually said, Look, I have an eighteen hundred dollar laptop. The speakers dont work, the disc drive doesnt work, the touchpad doesnt work, it is leaking, cracked, and not working properly and Ive had it only a month. Cant I just PLEASE send it back and you send me a new one? I saved a year and a half for this laptop and I cant even use it. Do you know what my answer was? I understand your frustration. I am going to transfer you over to another XPS technician who can help you. Thank you for choosing Dell.

My wifes computer worked for two weeks and now wont even boot up. After watching my experience with DELL and watching me pull my hair out of my head and being placed on infinite hold herself, she cut her losses ditched it in the closet and bought an ACER at Wal-Mart for under $600.00 which blows both DELLs away.

I am so disgusted with DELL and their scam I truly cannot believe it is even legal. Shame on them and everyone that works for them or endorses them. Their computers are junk and their tech support is psychologically designed to drive you insane. As one writer put it, I will never buy or recommend a DELL to any person or creature. In fact, I will campaign against them wherever and whenever I can. Dont be fooled by their dominating ads in every magazine and Sunday newspaper. They are by far the single worst company I have ever had the displeasure or being forced to deal with. Buyer beware!

Bought a home computer (vista) this is the biggest piece of crap I have ever bought. I am on my forth hard drive, now they are fixing the fan. This of course will probably not work since the other three hard drives have not....but what do I know, huh? I am not 'Technical Support'! All they do is pass the buck until your warranty is out. Pathetic

On 07/18/09 I began getting an error message on oppening an attachment. I also cannot use my wireless mouse with out pressing the signal button on the receiver that is attached to the tower. This is a home computer and I do not understand all the terminology of the computer world. The gentleman that I spoke to was very hard to understand and he had me on the phone for 10 to 15 minutes. He told me it could be fixed if I paid $49.00 since my warrenty was expired. I did so and after this period od time he told me that I needed to speak to someone else because he thought it might be a software issue.

After another wait on the phone, I was connected to another man who was also very hard to understand and he tried to sell me a new warranty. I told him I only wanted what I had paid for. I wanted a $49.00 answer to what the problem was. He told me I had already received that (which was nothing) and our conversation was over. He was insistant that I purchase the warrenty and told me I was not listening to him. I said no to any other money and he was not listening to me. If Dell keeps my money, I expect an answer to what my problem is. I will have someone fix it. The other option is, refund my money.

This week I purchased a new Dell laptop computer in at Walmart. Got it home proceeded to set it up and found that my dial-up connection would not fit into the laptop. I went back to Walmart and a kid in computers told me that Dell no longer makes laptops that can be used with dial up services. Where I live I cannot access DSL etc. When I called Dell service to see if this was in fact true it took forever number one, then I get on the phone a man from INDIA of all places !!!! Not only could I not understand a word he said he couldn't understand my question about the laptop. NOW, WHAT KIND OF SERVICE IS THAT !

I packed up the computer and returned it to the store and got my money back.

I recently bought a Dell XPS 420 computer from Dell. It doesn't work right. I am expected to fix the problem, using their computerized self-help system.That is a sick joke! It doesn't work either! As a consumer it is not my responsibility to fix a manufacturer's product I've bought that doesn't work right! That's Dell's responsibility! I was able to contact their Tech Support in India once. I can't understand half of what the man was saying and he couldn't understand half of what I was saying! I hung up the phone. A follow up email from me describing the problem went unanswered.I want Dell to have the computer picked up at my home, fix it, and return it at their expense or refund my purchase price! I will never in hell buy another Dell product!

I would like to preface this by saying that my husband and myself own 4 DEll computers and have considered both the equipment and the company reliable. We were loyal customers.

This year we purchased a Dell laptop in March of 09. In June the backlight went out. We spoke w/tech support (for an hour) and sent it in for repairs. It came back with a note saying they repaired the inverter. The backlight still did not work. We called (another hour wasted), sent it in again and went it arrived back there was a note saying they had serviced the AC adapter. The computer STILL did not work. This time, when I called, I was offered a package to extend my warranty (what for?) as well as an offer to buy a service package that would guarentee I'd speak to the same tech for 12 months and that he would live in North America. This service package was offered for $179.

We have no idea if our computer will ever be repaired, but we are certain we will never buy DELL again. Even if this particular laptop is just a lemon, the customer/tech support we have received has been worthless and the attempt to have us purchase the ability to obtain GOOD customer support is dispicable.

They would keep putting me on hold to speak with someone else that could help memknow one has ever fixed the problem and I have called them over and over I still have a new computer under warranty that does not work. Computer has been messed up since I bought it.Have asked them to give me dells address to where I could send it back.They never would.It is still under warranty.I want a new one that works and where you can type fast instead of one letter at a time and they say they fixed it .I have a computer tec here that said it needed to be sent back that it was most deff messed up bad.and she would let them know that.

One of your technician people, tried to fix my computer, I had problems with the email inadequasies I had on my Google Earth, could not email pictures from the Google map page. He never succeded. Then later on, after, your agents tried and could not do a thing with it. One guy tried and I was ducted one visit on my current warranty. I do not think it is fair because the malfunction originated with the guy I let join my screen so he could do it faster, and instead he buggered it up real good.

My laptop was hanged after that it stop working, on repair by dell dealer it works properly. Now the sound drives was gone still on telephonically complaint no one was come for the repair. Please do the needful.

i baought a dell inperation 1525 from dell and the tecnion came out and fixed in dec when he did he broke the casing around the monter well i did not relize it until feb so i reported and the said they would fix it because it was in warrenty and the said they would send me a box they never did when they clamed they did so i fought with them to send me another box the fimlydid in june and side it would be fixed i called thursday july 2 2009 they told me it would be fixed that they see where the tec broke it and it would be no charge to me and i would have it back on tueday or wedsday the next week i was happ

it is thursday july 9th and do not have my labtop back i called them and they have hung up on me and trafered more times then i can count when i fimly got a hold of a manager they told me that i would have to pay them 200 doller to fix it when last week i was told it was no cost to me i feell that they are giving me the run arounds it is 10 14 pm and im still on hold with them i have been on hold with them off and on for the past 3 hours they wont help me and they put me on hold or even hang up on me and they have been doing theis to me for the past 7 months that why my labtop has not been fixed

Another thing Dell consumers should be aware of is the deceit behind the Dell's print cartridges program where you mail back your empty cartridges in a pre-paid envelop. I have a Dell printer. I get a warning message that my ink is completely out and I need replace it but in reality it's only half empty. I tested this with my last few cartridges and was able to print over 100 pages with the cartridge after receiving the message that my cartridge was completely empty and I needed reorder and replace it. If you replace the cartridge when you receive the message and mail it back to Dell, they are reusing these cartridges and only having to fill them half way because the cartridge is only half empty. When it does begin to fade, you can shake the cartridge and get at least 5-10 more printed pages.

This company use to be a reputable company. They aren't anymore. It's not about customer service anymore. There is too much dishonesty, poor quality, and no service at all. I'll never purchase anything from them again.

I bought a Dell Latitude E6500 as a main computer for my business. I have a continuous problem when I try to go onlie. When I try a wireless connection it rarely works. I have repeatedly contacted Dell about this. I have been disconnected from call to them at least 5 times if not more. When I do finally get thru to someone the problem is never solved, as it reoccurs whenever I switch from Ethernet to Wireless Internet. I am at an absolute loss what to do to actually solve the problem once and for all.

I damaged my Dell inspiron notebook by plugging in the wrong charger and when I removed the charger the socket came with it!

I took it to a local computer repair centre who said they were unable to repair it but told me that there was a resident Dell technician on the island but to obtain his services I would have to go through Dell Customer services.

I was quite willing to pay for the repair because I knew it would not be covered by the warrenty as I had caused the damage myself and after trawling the web to find someone to talk to without paying their exhorbitant fees, I eventually got a UK telephone number ..... which put me straight through to Mumbai!

I explained my predicament to a very pleasant sounding Indian lady (Riaina) though had to go through it about three times before she understood that I was willing to pay the cost of repair myself.

Despite not being on a video phone I could sense her eyes light up at the thought of making some money.

She asked me to hold whilst she got a price for me. After some delay she came back and said that the cost of the repair would be 203.30 saying that it needed a complete new motherboard.

When I picked myself up I said that I considered that a ridiculous price as I had only paid 260 for the computer in the first place!

She asked me to hold on again and later came back and said they could replace the motherboard and do the repair for 147.50.

I informed her that as the fault with the machine could be classed as accidental damage I could claim on my household insurance and only pay the 100 excess.

Again she went away and came back and said the repair could be carried out for 129.

I said I would have to think about it and asked for her number so I could phone her back, she declined and we made an arrangement whereby she would phone me back at the same time the following day ... guess what, she never did!

My question is if they could repair the machine for 129.00 why did they try to extract 203.00 from me? That is not Customer Service, that is exploitation!

And the outcome of the stoty? a friend in the IT department at work soldered the connection to the motherboard in about ten minutes free of charge!

Buy a Dell?? Never again!

ordered and received a new inspiron laptop. used the pc infrequently, as i had to be out of town for pre-scheduled travel and didn't need to bring the pc. when i returned from my last trip i tried to update my MP3 device and discovered none of the USB ports worked for the MP3 or my digital camera. i had not yet connected the PC to my printer, but that wouldn't work anyway. i then discovered that the F drive would not upload content from program or photo CDs or DVDs, only giving me commends to name the disc and potentially write to it.

in desperation, i called the Dell help desk and finally reached a technician, Amanda. after staying on the 'phone with her for almost 2 hours i discovered 2 things: she could not fix the problems (she had remote access to my PC) and that i could only exchange my brand new and out of the box failure PC for a refurbished one because i did not discover their shoddy manufacturing within the first 21 days of the invoice date.

she assured me, though, that she and her supervisor could do nothing about that, and that i would be referred to their REC (resolution expert center) and they would try to address this issue. she promised me that they would call me the next day. she also told me that she couldn't give me a tracking number for this case as the Dell system was down. not confidence inspiring.

Needless to say, this is day 3 of the crisis, and still no call from the REC and no responses to 1 email (yes i did get a standard email with some tracking number and the standard directions to try their website to solve my problem) and 2 calls to the number i was given to leave messages if no one from REC called me. as a seasoned consumer, i have had some difficult transactions in some situations. this one is by far the worst. i have no confidence that my continued babysiting my telephone will result in any satisfaction after reading the other Dell complaints on this site.

I ordered an M17X to be delivered in a month , but I could cancel in 7 days as Wesley Brown told me. I received a brand new replacement machine from Amazon at NO charge and was flabergasted. So I called back Dell 3 days after the order was placed, and that I didn't need their machine. The refunds mgr. said I COULDN'T cancel. We went round and round and he refused to acknowlege Dell's policy.

I told him I would be calling my credit card company and would have them refuse to pay them. He just ignored me, and I told him I just might file a civil court case agains him and Dell. That perked up his hearing. I told him 4 times that I was going to call my credit card company, which I did. I was on the phone 40 minutes. I was transfered to 5 different depts before I got the refunds dept. A total waste of time talking with those people. I will never do business with Dell again!

i bought a dell computer in feb and if i would have kept count i bet i called them at least 15 timesin 2-3- months. then the techs are in india and you cant understand them. there was something wrong everytime i turned this computer on. i thought i was through with them now now part of my desk top disappeared and i ant get it back. now i will have to talk to 3 more people cause every problem is not their problem and they switch you to some one else. very very disgusting. and they dont take any questions about your software. they charge from 69 dollars to over a hundred to give you an answer. never again

i bought a dell computer in feb and if i would have kept count i bet i called them at least 15 timesin 2-3- months. then the techs are in india and you cant understand them. there was something wrong everytime i turned this computer on. i thought i was through with them now now part of my desk top disappeared and i ant get it back. now i will have to talk to 3 more people cause every problem is not their problem and they switch you to some one else. very very disgusting. and they dont take any questions about your software. they charge from 69 dollars to over a hundred to give you an answer. never again

My wife ordered a Netbook Mini from QVC by Dell. She recieved it and plug it in to charge over night. Turned it on the next morning and proceeded to get on line with a wireless router we have in the home. We have two other computers that use this router with no problems. The netbook would not connect. We called Dell and after two techs and two hours the techs were unable to help us and said it was a router problem. I asked to speak to Dell customer service but of course the line disconnected.

My Dell desktop computer is under warranty; unable to connect to Internet. My ISP confirmed their system is OK, phone call to Dell phone support confirmed not having DSL problem. Tech (India?) tried numerous fixes (1 1/4 hours); he finally just hung up the phone. I talked to a second tech; also unable to get computer to talk to Internet. Finally spoke to supervisor who apologized; also unable to fix problem. My request for on-site technician was denied, advising only supply phone support is available. Have taken my in-warranty computer to a local computer service facility.

I'm going to make this short. I read several of the other complaints and we all seem to have the same thing in common. Dell's Customer Support. No matter what the problem might be , their tech support is unprofessional, rude, aggressive, untrained, irresponsible, unaccountable, mean, and false. I have been a loyal supporter of Dell since 2000. I have purchased many Dell computers for myself, family, and Universities. After my first and only encounter with Dell's tech support, I will never buy from them again.

My issue, the DVD burner will only burn with Roxio, but no other software, like Final Cut, Premier, Sound Forge, Avid, and the list goes on. However, it use to up until 3 day ago. Hmmm sounds like a faulty DVD Burner right?

Tech support tried to tell me that it was the 8 pieces of software that were the problem and not the burner, since it still worked with Roxio only. I have a 3 year warranty and wanted tech support to come to the house and replace the DVD burner- Absolutely NOT! My fault, not theirs, and was yelled at when I wanted to speak to a manager about the issue. Let's not forget about wanting to charge me over $200 dollars for help that I did not need-

So, you know the answer, no resolution, no replacement, it's my entire fault, and not the DVD burner. PLEEEEASE! Let's stop this Dell nonsense, and buy elsewhere- I am, and I'm done :)

BTW- I just tried to burn with Roxio- and guess what? It wont burn now either, hmmmmm should I call back or should I not?

Bought Dell Studio 13 top of the line computer. Needed surgery where I am going to be in the hospital for weeks, wanted omething nice while I recovered. Called Dell sales, they could not get me a machine for ~14 days, recommeded refurbished machine. Went online, bought machine, 2nd day air. 4 days later it arrived. It appeared new, came with full warranty (if thats what they call it.)

1st problem: HDMI did not work, called dell - agter a 1/2 hour he "fixed" it, but told me that many of the drivers we out of date ((Wait: they just refurbished it, how can that be???) Spent 2 hrs updating the drivers. Day 2, noticed wireless was connecting at less than 56MBS, yet I bought wirekless "N", highest grade card. Had it side by side with my Dell work computer which connected at 130mbs, yet had "technician" first tell me it was the router.

In the meantime, this thing is so hot, I cannot keep it on my lap. Called Dell, more BIOS and Driver updates. Still would not connect properly via wireless. I finally ask for a supervisor - first thing he says - you bought a used machine - WAIT A MINUTE, right on their web page it says it was fully refurbished system, comes with full factory warranty just like new. After turning off a 1/3 dozen devices (including Bluetoooth (why I done know), they say they will send a new wireless card.

First I ask - how do I replace, book says do not open the machine - voids warranty. I then ask if it is "user replaceable" he doen't know, but he will send card anyway. I tell them I am in hospital Tuesday Morning, just ship me a new machine. If I could replace a wireless card, I don't think I want to do it in a hospital!! (even if I knew how) He then tells me call customer service, they open 10 am Monday.

So, no I have 10 days in the hospital starting tuesday, which was the ONLY reason I bought it and spent almost $1500 - Gee Dell, thanks! I spent the extra money (cound have got a cheap laptop for 1/2 that) but I wanted the best for once considering my surgery

I contacted dell to trouble shoot my computer. When I was informed that they could trouble shoot but would have to erase my hard drive and I would lose everything I advised them that I did not want this service and would like to be refunded my money back as there was nothing that they could do dell then informed me that they would refund my money within 30 days when I called back they said their tech had done all that could be done and they stated that they restored my computer in the notes and I will not be getting my money back. They stated that they did their own investigation and will do nothing further on this case. I asked to be transferred to someone else and I was informed that no one can help me I will not get my money back. I just want the refund on this case for the service that I did not receive.

I purchased a Dell computer with McAfee security installed. 36 days after receiving the computer I couldn't log onto the interent. When I called Tech. Support I was informed that it would cost me $129.00 to repair the problem since it was past the 30 day. Which I agreed upon. Then 2 weeks latter the same problem occured. At that time a computer engeer looked at the computer. He informed me that I needed to register McAfee on line, and computer companies don't inform customers that registering was a requirement for the computer to function. I spoke multiple times with tech support requesting reimbursement or some compensation for the financial expense of a service which if I had been informed of wouldn't of happened.

i bought a new dell(my second). since the beginning i have had nothing but major trouble. as a result, dell has sent their contractors to my home 4 times to replace parts. hours and hours spent on phone. time waiting for the technicians. i know i have a lemon.

I have two laptops from Dell and one home computer. Every time I have a technical issue - Dell doesn't deliver or charges additional money "for service that wasn't included in your package". Since I got M1530 I had problems with McAfee. Once I found some time to call Dell (I knew I will need at least half a day) I spend 7 hours on the phone with technical support and $300 later I still have a problem with McAfee's corrupted files. They are very polite on the phone: "please, thank you, sorry for waiting, thank you for your patience and so on. However nobody gets to the point cause nobody cares. The tech support is located in India and most of them get upset if you don't understand what they are saying. Maybe, just maybe, I was put on hold for hrs and hrs because I said Excuse me? too many times. I will never buy from Dell again.

A new lap top was sent to me with corrupt software. I entered the Dell chat room and accepted the troubleshooting advice and time for them to send me new software. After installing the new software the computer is still defective. Dell is refusing to exchange my computer and instead wants me to reinstall, for the second time, new software. I said no and came to this site.

I have been on hold for 2 hours and 52 minutes with a question - no one will help. Their tech support is desperately terrible.

Techs told me it was the hard drive, Dell said no it was not. Dell sent out their tech, and replaced the mother board and other components. This all took place during my extended warranty. Now that the warranty is up, the computer has crashed again. The technicians tell me it is the mother board. I ordered a new mother board from Dell and paid for a Dell service tech to install - however they will not install it Dell will not cover the faulty mother board. For the last 8 months my out of pocket expenses have exceeded $600. This company is a joke - service even with a warranty is non-existent. I have made numerous phone calls. I have spent hours on the phone being transferred from one agent to another.

I ordered a Dell Inspirion 537, brand new on June 3rd, 2009. Paid for 3-5 days delivery. but was told it would take 15 days from the time of production to deliver it. I received the Dell on the 8th of June...Damaged and inoperable. I called Dell and had a tech take me through a few steps to get it running. we hung up. 4 hours later I go to start the PC and find a message saying I had a corrupt hard drive.

I call customer service and for the first 4 reps I was put on hold and eventually hung up on. I called the 5 th time and thought ..finally I'm getting somewhere. I was transferred to 9 different people. finally I got a person who said they can return the defective product. It will take 5 days for the return labels to even reach me. Then 10-15 days for the money to be returned to the card. We talking over a Month of my time.

None of the reps spoke english that I understood. They were rude when the found out I wanted a return and that was all I wanted. I am so disappointed in Dell. My first pc came from Dell almost 13 years ago. And I never had a problem with it or the service but then it was not being made outside of US.

What happen to Dell? And when will someone step in for the consumer? I have read hundreds of complaints with similar issues. This has cost me hundreds of dollars with no product to show for it. In my business the customer is the most important person. With dell I felt like I was nothing being hung up on after I paid my money for a pc that doesn't even work. I have become very depressed over this situation because I feel there is no one to go to who can hold this company accountable or else they would be helping the other hundreds of people with complaints..

I purchased a DELL XPS1 all in one computer a couple of months ago, and it has never worked properly. When I called DELL. I was transferred to every department at least a couple of times. I spent 3 weeks trying to deal with DELL, and no one would give me an RMA number. I then called DELL ON CALL and spoke to a Cheten who refused to give me his last name and extension. At first he told me that I had to buy a warranty to cover the software. After they sell you a computer, they don't care about you.

I told him that if he could repair it, I would buy the one-time warranty. He told me it was a virus and I told him that Norton was installed before I used the computer. He then hooked my computer up to his from their headquarters and tried to repair my computer. He then tried to sell me the warranty again. He took my phone number in case we were disconnected, but then he hung up on me and never called me back.

After DELL sells you a computer, all they want to do is sell you a warranty. Cheten told me that it is too expensive to send a technician out. If you send your computer back without an RMA number, they will keep it. I think that my computer may have been one that was returned. I am very upset with DELL - so I asked my husband to try to deal with them and he got the same treatment.

Bought computer, up graded monitor to w2607c LCD TV,Bought 3 yr. warranty only to find out monitor was not covered.

Every time I would call for tech support they always remind me my warranty would expire on 12/19/09.

March of 2009 the monitor would not turn on, only an amber flash 3 times on the power button that once was blue.

Called for tech support, went through several routine check list then was told I could ship it to service center for $200+ just to tell me what was wrong with it.

They're made in china and can't even get parts for them.

I purchased a Dell Studio Slim Desktop in February 2009. Around mid-March I received an error message stating "Auto Detect-Entering Powersave Mode" which would then leave my screen black. The tower still showed a steady white light and appeared to be functioning normally. I contacted Dell technical support and after going through the trouble shooting motions with the technician, I was informed that the problem was the Video Card. Dell mailed me a replacement (refurbished) video card which, upon installation, failed to correct the problem. After notifying Dell of this I was mailed a second "new" video card along with a new motherboard in case the video card replacement failed to work again. This time the "new" video card did work so I mailed Dell back the unused motherboard along with the defective video cards. After about a week I received the same error message again.

I contacted Dell technical support again and after trouble shooting again, I was told that the problem was once again the video card. After explaining the situation to Dell support, he told me that I would be contacted by a Technician who would arrange to come to my home to replace not only the video card but also the memory cards along with the motherboard. The BanTec (Dell outsourced) technician never contacted me at the contact phone number I gave to the Dell technician, instead he called my home and spoke with my teenage nephew who, unknown to me, agreed to allow the technician to come by the house that afternoon. Upon returning home from work, I was informed by my nephew that the BanTec technician had come by (with no adult supervision) and replaced the above mentioned parts. I turned on the computer only to find that the tower wouldn't even boot up, the light was now a steady yellow, the screen was still black and the fan inside the tower was so loud it could be heard from 2 rooms away.

I proceeded to call the supervisor's number on the service card left by the Bantec technician only to receive an automated message stating that the number was no longer in service nor did it forward me an updated valid number. I then contacted Dell tech support to inform them of the situation, but they had no resolution or explanation as to what had occured. Instead, the Dell support technician asked me to once again go through the trouble shooting motions after which he declared that the problem appeared to be the video card. I was so beside myself with frustration I can't put it into words! I explained to him that it had already been replaced 4 times but it was as if I were talking to a bunch of pull-toys who were only able to answer with the same 5 responses.

At this point, I demanded a refund since I was so dissatisfied with the product and the sad excuse for technical support I had received up to this point. Since technical support can only replace parts, I was forwarded onto the Expedited Services department. The person I spoke with there informed me that a refund was out of the question since it was well past the 21 day return period. It didn't seem to matter that the initial problem occured within the first 30 days of receipt or that I had been dealing with Dell regarding this recurring issue for the past month. After arguing with this gentleman for about 20 minutes to no avail, I finally had to settle for an exchanged tower to be sent to me, it was either that or lose out on the large amount of money I paid for the computer with nothing but a non-working system to show for it.

I also contacted my local news agency's Consumer Affairs department and explained my situation to them. They in turn contacted Dell and were told by a supervisor (Jasminder S) that should the error occur again with the replacement system that I would indeed be issued a refund since it would be such a rare occurence. I tried contacting Dell and asked in writing if that "guarantee" only referred to the 21 day period or if my warranty would restart new with the exchanged system rather than continue on from the initial defective tower. I have yet to receive any response in writing. I received the exchanged tower 2 weeks later due to "required manufacturing time". It appears to be working ok so far but everytime I boot up I hold my breath waiting for the error to reappear. I still have no faith or confidence in any products issued by Dell nor will I ever again purchase anything from them in my lifetime.

repeately had same problem with dell desktop and continually got the run around on the telephone to people in india spent over 20 hours on the telephone and over a month and a half of no compter, performing the same test over and over and and no help

I purchased a wireless mouse and keyboard, new, neither of which has ever worked. Spent hours with their technicians who were difficult to understand and still neither of these ever worked. I was talked into purchasing warranties that cover nothing and they refuse any type of refunds. I was also talked into purchasing cords to connect a television to the laptop and of course none of these connections work. One of my keys on the keyboard of my laptop popped off and I was sent a refurbished keyboard and told to install it myself. I was not sent a new one even though I was talked into a warranty which supposedly was supposed to cover a new keyboard.

I was charged $129 for dell on call software service, after several days of the technicians try to resolve 2 issues they resolved on issue however they did not correct the other issue. They are now telling me that the $129 is for a single incident, when I spoke to the technician I explained to him that I had 2 problems, he never asked me to pay the $129 twice and told me he would take care of the issues.

When I spoke to a manager they refused to refund the money because they said I was told about the charge being for one incident. My argument is if that was the case why didn't the technician bill me twice up front. They are now saying that the one issue was corrected and that is what the $129 was for.

Product: XPS-720. Product Defective, and requires continuous contact with Dell Technical Service. Ordered product from Dell Web site. Received in time alotted. Product needed technical service the second day after receipt. Product continued to have problems "Booting", Video applications failed, and is now unusable after 4 sessions with each Technical person based in Malaysia. I have requested that the computer be replaced, because of it's faulty operation, and that I should not have to be responsible for it's repair, and trouble shooting three weeks after it's receipt.

I was told that the deadline to return the computer was over, even though I had made initial contact about it's problems the day after I received the computer. I have dealt with over six technicians, all persuing the exact same methodology for it's "Fix". One technician had me reformat the entire hard drive, causing me to lose all of the information and software I had loaded to be deleted, as well as some factory installed programs.

After several sessions, these problems have not be resolved. On 5/27/09 I made another contact with Dell's Technical Service, and I stated again I would like the computer replaced, and again was told they would not because I did not fit into the 21 day ctiteria. After yet another fruitless attempt to solve the problem, Dell determined it might be the video card. I again aexpressed I do not want to continue in this manner and would like a replacement. I was told the matter would be looked into.

At 12:45 AM, I was awakened by yet another Dell representative, who wanted to confirm the conversation I had 2 hours earlier. I arrise for work at 5:00 AM.

I paid $1,073 for this machine, and it is now inoperable. I wish to have a replacement, or if that is not an option, I wish to return this product. Dell has all of the accounts of these communications.

I contacted Dell this morning 5/28/09 and was told I would receive notification of a solution once the Dell Problem Management Supervisors review the case. At this point I am so dissapointed, and untrusting of Dell's ability to perform customer support, that I wish to file this complaint while I am waiting for word from Dell.

I am trying to start a small business, working from my home, using the Dell computer. To date, I have not been able to use the computer since 5/19/09. I do my banking, mechanical design, e-mail, and general business by PC.

I was sold a refurbished dell desktop computer that only lasted a week before there was a major hardware issue and they will not honor the warranty. I purchased a Dell Optiplex desktop refurbished computer from the dell site on May 19th 2009. I recieved the computer on May 22, 2009. That night I started it up thinking this was going to be a good product. I used the computer for one week when I got up and started the computer up on the May 29, 2009. Just seven days later to find that the system had hardware issues.

I called Dell Tech support just to find out that there was a major problem with the hardware and there was nothing they could do about it. I waited till this am June 1,2009 to make the phone calls I needed to get this resolved just to find out that even thought I purchased this through dell website, that it came from a auction company. After 3 hours on the phone, I was told I had no warranty on this even thought I had paper in front of me that said I had a 100 day warranty.

Now after serveral hours on the phone and several people telling me there is nothing that any one can do because this was bought through an action company that I had no knowledge of, I am stuck with a desktop computer that does not work! I made this purchase through the Dell's main site and if they are going to sell refurbished computers that come from an auction site they should tell the customer just that.

Now here I sit with no desktop that works, no one to help me, and I can't get my money back that I wasted on a Dell product. I do have a warranty that states there is a 100 day warranty from the date of purchase of this product. It also states that is anything happens with this product that I have 30 days to send it back for a full refund. No matter what Dell should back up ALL their products they sell on their site rather it comes from an extended company or not.

On May 22, 2009 my xps2010 died. I called Dell (I have next business day service) they dispatched a tech with parts he arrived May 27. His parts were bad came back May 28 did repairs parts still bad. He says Dell will send me a box and I am to ship it back to Dell for repairs. Estimated time 8 to 10 business days.

I paid for next business day support of this $3,500.00 top of the line Dell. I am not getting that service. I have to get another computer to work with. I am a consultant that is a software developer and I will now be without my primary computer for 3 weeks, plus to reinstall the development tools I will have to call the tool providers and as to be issued new keys to run it as I can not deactive the existing stuff because Dell want provide the services I paid for.

I bought a Dell desktop 5 months ago and purchased an in-home warranty. Since day one the computer had small bugs that tech support worked out by phone. Two weeks ago the hard drive crashed. All my files and pictures are lost. All my programs and downloads are lost. Dell says they will replace the hard drive and send a tech out to install it, but I have to reinstall all the programs that came with the computer and I have to pay to take the bad hard drive in somewhere locally to see if they can restore any of my files.

Dell states that the tech that installs the new hard drive is not qualified to re-install the programs or try to save my files. How can that be? I don't feel I should have to spend hours re-installing programs and downloads that came with the computer. It's bad enough to lose all my files. After working my way up through four levels of "Mujibar's" (my affectionate name for the techs whos names I can't spell or pronounce), I was told there is no one else to speak to for resolution of this problem. He refused to give me the name of his supervisor and said accept what I'm offering (a new hard drive only) or let your computer sit. So much for customer service and in home warranty's from Dell. Meanwhile, my computer sits while I try to get to someone above Mujibar IV.

I ordered the Studio 17 laptop computer. The first one arrived on April 29. I set it up that weekend and found out that the DVD player was defective. That following Monday, May 4th, I attempted to call Dell for a refund label as I didn't want the defective laptop. I tried all day to talk to someone, but kept getting transferred, disconnected, and no one was really doing any customer service. I finally gave up with no results.

On Wednesday, May 6th, I called and talked to Technical Support. He walked me through all the jargon to try to see why the DVD/CD player was not working and even took over my computer from his end to see what was happening. No success, so he asked if I wanted to send it back to get repaired or have a new one sent to me. I opted for a new one since this one was not working. I got the new one yesterday, May 12th. I proceeded to start the setup process. I had to enter and confirm a password. I did this, and when I went to proceed to go to Vista Windows, it wouldn't let me, saying that the password was incorrect! I have used this password for years and I even tried different variations, but with no success.

I called technical support and explained to them the problem and they said that it would cost me an additional $175 for Vista Support to help me. So, I turned that down. they then proceeded to transfer me to Customer Service were I had to once again give all the necessary info and explain the problem only to be disconnected AGAIN! I am sending both computers back along with the mouse that was ordered with it. I have never been more disappointed in a product than I have with this. My mother was looking into getting a Dell laptop, but I have suggested she go elsewhere.

I know the tech support and customer service people are only doing there jobs, but being disconnected, not understood and not being able to understand them has made this whole ordeal a nightmare. I could not even get to a supervisor or manager in this whole process. Needless to say, the whole experience was horrible. Who is going to pay for the time I put into trying to resolve this problem over the phone? Who is going to pay for my time it is going to take to return these two computers? Does Dell even care anymore? And you know what I got for all of this hassel? I got to keep the $18 mouse...big deal!

Dell sent out person to fix it. Man came out and replaced keyboard and mouse. He said that he had to take it home and work on it to update it. He was gone for one week with my computer.He was going to put parts on that were not Dells and upgrade to a system that was not even available. I called Dell and the company who sent out serviceman. I cannot solve the problem. He brought my computer back and is not still up and running. I don't know what information he took off of my computer. His company states that is not allowed to take any computers home. I need help. I cannot get help from Dell or the warranty work company. Help.

I ordered a new laptop in April for my business. The laptop was the only model available preloaded with Windows XP, which I had to have because the ID software and plastic card printers I use are not compatible with Vista. Finally in the 3rd. week of May Dell technical support agreed with me a diagnosed a bad hard drive. They agreed to send a new hard drive, but still tried to tell me that the software had probably damaged the hard drive!

The local technician who installed the hard drive on 5/26/09 said that they were absolutely wrong, and advised me to carefully run the diagnostics and check to see that the new hard drive actually had what it was supposed to. Diagnostics came up with error problems and I was indeed missing software. He also suggested that I see about getting my software warranty extended since that bad drive was not even diagnosed until well past the 30 days.

The very next day, 5/27/09, I spent another 2.5 hours on the phone to find out that the errors are just because it is XP, and to get the proper software downloaded. When I tried to get the software warranty extended, the technical guy said I would have to speak to customer service. Customer service insisted that the only software warranty I could get would be for a fee -- AND I WILL NOT PAY THEM ANOTHER PENNEY!

I insisted on speaking to a supervisor who just said the same thing. I insisted that it wasn't that they "couldn't" extend, but that he didn't have the authority, and I wanted to get to someone who could. Complete waste of time. I have another laptop due today and am terrified that it will have as many problems as the other one. I have wasted a month's worth of work time trying to get this unit working and numerous phone calls lasting over 2 hours each time, which means that I have lost nearly a month's productivity in my company.

I had a problem with my computer and was directed by tech support that I needed to purchase a back up drive, a spy sweeper and an anti virus package. As well, I was encouraged to extend my warranty that doesn't expire till 11/2009. After much problems downloading the antivirus, and after restoring my computer and loosing all of my data - tech support advised me that my computer was at the end of it's life and that it may be best to purchase a new computer.

I kindly asked if I could return the antivirus (as it was a download that I never was able to download) and the warranty since it would not be useful. I was told that it would be taken care of.

I received my bill shortyly after coming back from vacation and noticed that these charges were still on the bill. Upon calling, I was told that the download was refunded but not the warranty. I asked for them to remove it and I was told that it was older than 30 days and I was stuck with it regardless if I wanted it or not.

My confusion is that if I didn't get the bill how would I have known that there wasn't a credit. In fact the bill looks like I am still being charged for the download.

I feel as though I have been ripped off because most people dont see charges on their statement till the bill comes. When I got it, I am told there is nothing that can be done. This is for a non-physical item and for something that doesn't start for quite a few months for now. This is a result of human error and I dont think that I should have to pay if the customer service person made a mistake. The consequence for me is that I either don't pay and have bad credit or I pay and Dell thinks it's ok to do this to another customer. This is $179 plus tax worth of something I no longer want.

1. Around two weeks back (Around 4th May), I contacted technical staff on chat and I was asked to restore my laptop to factory setting. I had to buy a mobile hard disk to backup and then restore my laptop to factory setting. However, the problem was not resolved. The problem I was facing was overheating (touch pad gets really hot) and sudden shutdown without any warning. I had to again contact the technical support.

2. Few days later, Dell agent came to my place. He replaced motherboard, fan, HDD and heat sink. (I wonder if everything was replaced why couldnt Dell give a new laptop?)However, again the problems did not stop there. Though heating issue was solved after replacement and reassembling, I had to clean my screen with alcohol based cleanser to remove the keypad impression which came because of the pressure applied on the screen while opening the screws at the back. Moreover, power and home button got loose after reassembling and had gone inside the plastic frame( speaker section), which was coming out of the body. Also the plastic part of the place where hot air comes out of laptop was deformed. I had to contact Dell again and was asked to ship my Dell Laptop to Texas Office. I got the empty shipping box on 8th May. Because I had my MBA final exams on 9th and 10th, I gave it to FedEx only on 12th. Again I had to do all the backup.

3. I was told that I would be getting my laptop by 15th since Id told that I would be leaving from the present address to New York city. Moreover, the chat reps and their managers assured me that they would give me a call and also gave me their number and extension, which never worked and even after leaving my message and number , I got no reply from Dell supervisor and managers. My laptop did not come by 15th. Since then I must have spoken to at least more than 15 Dell reps on phone and 4-5 on chat to change the shipping address to NY City address. I got my equipment on 20th May, without replacement of plastic module behind the laptop from where hot air comes out.

4. On opening the shipping box, I found a note which said that the plastic panel (speaker part) has been fixed but HDD, which was replaced just few days back, needs to be replaced again. Also it was mentioned that since they did not have the HDD at their location, they are shipping my laptop back without it and HDD would be later shipped to me separately. The worst part was that the overheating problem, which was earlier solved, resurfaced again. Touchpad sometimes work properly and sometimes becomes hot as earlier after operation of 2 hours. Moreover, I was told I will again need to contact service reps to change bios setting after installing HDD again, all by myself, of which I have no experience.

I dont understand that if my laptop is under warranty and the issues could not be solved even after change of HDD, motherboard, fan and heat sink, which means almost a new laptop , and even after shipping to Dell office once, having an agent come over to my place once, and restoring to factory setting twice, and finally getting HDD replaced 3 times within 2 weeks, why cant the whole requipment be replaced by a new one!? This is one of the worst customer service I have experienced because of which I lost many valuable hours of my work. Forget about any compensation, my problems are yet to be resolved and my computer warranty is going to expire in few weeks. Dell doesn't even believe in giving a spare laptop till the time my laptop is with them.

My wife tried to remove a program that Dell seems to install on all their ciomputers. We didn' even know that this program was even on our computer untill a box started appearing on our screen when ever we logged on and wouldn't go away untill it was Xed out many many times. My wife went on line to see what she could do about this problem and was given a procedure mto remove this program. In removing this program that Dell had installed, she lost all her pictures and neither of our log on home pages desk top icons would work with out creating a new icon

I purchased my laptop about 40 days ago. The "protected mode" sign at the bottom of my screen switched to "off" about 4 days ago all by itself. I checked my internet settings, and the protected mode is checked "enabled" in all areas, so I was not sure why it was not displaying "on". I called Dell customer service, they did this troubleshooting test where they control my mouse and checked my internet settings, and they said yes, it should read "protected mode on". They told me this is a software glitch and probably happened during an automatic update.

I realize this is a soft ware problem, but they want me to pay them 69.00 to just have another agent troubleshoot it again, then charge me to fix it. This is a brand new laptop. They installed faulty software that is not working correctly. I had nothing to do with this happening. Dell says they only fix software issues on a fee basis.

Why would I pay them for fixing their own initial problem. Isn't Dell responsible for making sure that their products work before selling them? And if they are not working properly, shouldn't they correct that? Aren't they obligated to me as a customer to make sure my laptop is operating the right way? It is their software problem, not mine.

I bought a dell laptop july 31 2008 since then I have replaced two hard drives and have asked dell inc to replace my laptop or fix the problem not just replace the hard drive fix the real problem at hand not just coat the problem.I have three year warranty. I have been frustrated and have been stressed over this constantly. I have had to go find other means to do my home work because the lap would notwork.

I'd purchased a Dell Inspirion (1510?) desktop PC at a Dell Kiosk in late 2005 (WIN XP OS). This PC began experiencing numerous driver and OS issues with the periodic BSOD. The telephone tech support was not very helpful (I spoke to a few CS people in India who I could barely understand). A technician was sent to my home to install a new HD and troubleshoot (a larger GB HD BTW). This didn't resolve the problem.

Dell eventually built me a new XPS (matching the specs of my original machine build) with the WIN Vista OS. We swapped PCs (I sent the defective one back to Dell via pre-paid shipping.

The new XPS initially had a few BSOD issues. It then worked fine up untim 4 days ago. Now, it only powers up while the colling fans whirl. The OS Boot Strap is malfunctioning, for the OS is not loading. I cannot even use the recovery CD, because the PC is not recognizing any of the peripheral drives neither. Basically, the LED power light on the XPS Desktop PC is always amber in color (not a good sign), and nothing appears on the monitor screen (screen is always blank, and just places itself into stand by mode). All cables are connected correctly too.

Not very impressed with the Dell higher end products, as I'm 0 for 2 in under 4 years. I have a 4 year extended warranty BTW, and am very leery to even use Dell's tech support again. It doesn't appear to be a HD issue, but some type of potential BUS issue on the mother board.

I'm building my own PC next time. I'm done with Dell as a customer. High end PCs should last longer than 22 months on average.

We had a three year old dell computer. called. tech charged us 138.03 to fix over phone. next day said they would call us back. never did. sat by phone. even tried to call. Have spent 5 hours trying to get this charge off my bill since april 8. now they say since it was. past 21 days they say I will probably have to pay it. They never fixed it. all jeffery could say is he was sorry. I aasked to speak to his supervisor. he said he couldn't give it. then he finally slipped and said her first name was kate. He gave me a case number. He then ask me what was the problem with my computer. Also the info on my husbands credit card was incorrect. I have e-mails where they had someone to fix it but act like they know nothimg about it. The said there is nothing I can do about it.

Copy of e-mail to Dell Support:

Rest assured I will NEVER purchase another Dell product and will do everything within my power to disuade anyone else from doing so! I should have learned my lesson several years ago when I special ordered a laptop from you that ended up "frying" the motherboard and couldn't get ANY satisfaction. Truely poor customer service! Then I bought a printer, being persuaded by the salesman that I would be very happy with it and the support had "improved". What a farce! All the information I get basically tells me I will probably just need to get a new printer now because this one "won't reset". NEVER AGAIN! And no, I don't want anything from you - You've already proven your promises don't hold water and your products are horrible. Just thought you should know. I'm sure you probably don't have the bravado needed to publish this but at least I got it off my chest. Good Day!

A nightmare. A real living nightmare. I am a US govt employee serving overseas (with a US based address) When I ordered my Inspiron 1525, I allowed myself to be talked into upgraded warranty, which I assumed was for the best. I use my laptop gently and for personal use only. One day, I oepned my laptop, and the bottom screws of the screen - both on the left and right side popped out, leaving the screen flaccidly hanging from the laptop component.

When I called tech support, I received the Indian call center. Obviously, retarded and underpaid, they made a joke of passing me around to receptionists and un-qualified personnel. I asked for a box to ship my computer back for repairs under warranty. I was told my "PREMIUM" warranty locked me into having a technician come to my home to repair the computer. Obviously, living overseas, this was a problem. Previous times I'd had w/ Dell, I returned it to them, and I asked them to please allow me to send the computer to Depo. (aka-ship back for repairs)

Apparently, this UPgrade was hostage taking kidnapper. Usually upgrades,give you the benefits of the all the lower services, but this pigeon holed me into a service technician showing up at my home for repairs. They hung up on me over the course of 4 hours and transferred me to no less than 15 reps. When I called warranty sales, and asked for a downgrade, they hung up. Not once -but three times. Obviously not worth their time. The whole thing - a nightmare. My laptop is being held together w/ tape. Never again, Dell. ***** ***.

I purchased a Dell Inspiron 1525 in Jan 08. It worked great for a year. Until one day, it stopped working, wouldn't even turn on. I called Dell tech support and sent it to get fixed. When I got it back, it was determined that the hard drive was bad. They sent a hard trive, charging me $200 for it. My laptop still didn't work. They sent me another hard drive (charging another $200) and it still didn't work. I have yet to call them again because I am dreading the 3 hours it will take to be told that the hard drive is bad.

When I ask to speak to a manager I m told that there is noone higher than the person I am talking to. Which I find hard to believe because they don't sound like the CEO of the company. I get transfered from one department to the next with out being helped.

I will never buy a product from Dell again and tell everyone who is in the market for a computer not to buy Dell. I am also unable to go to school since it is an online class. So now my grades will suffer as well.

On 4/13/09 I ordered a previously new computer, I went through the entire process, got the dell preferred card, got the order acknowledgement email, got the confirmation email, THREE WEEKS later I get a call from someone in india who doesn't speak english telling me that I put my own address in wrong. When I get irritated and hang up they continue to call me 6 times. Finally I shut off my phone, cancel the order. So I make another attempt, me obviously wanting to abuse myself, and order a BRAND new system this time. I get the acknowledgement, the confirmation, it says it will be delivered on May 8.

This is a month after ordering the first computer now, I get an email this morning telling me that dell is not ONLY not sending the computer on May 8th, they have changed the delivery date to May 15. I have previously had two dell computers, a laptop that is a piece of crap, and a desktop that is by a miracle a great computer and still running. The endless nightmares with tech support, sales support, customer care and everyone else that they can put on the phone never cease to raise my blood pressure.

If I was someone looking for a cheap computer what I would tell you and I hope take this to heart is that I would NEVER invest in a dell. It may seem like its a good deal, they may claim they have great customer service, they may claim they moved their call center to the us, they may claim they have the best warranties, but they have hired the most unintelligent people they can find if that is the case. Just pay the money for a nice computer with competent customer service. You will save yourself a lot of heartache and time.

Dell menager refuse help me and he send me to tech support. I alredy spoke with dell tech support about computer problems many times and I see no reasond speak again. THey sell computer witch not same as description sad

In 2007, my 88-year-old mother in California saw a Dell Inc. advertisement for a inexpensive laptop computer. She phoned me about it (I have 40 years of experience in computers), and I told her that it sounded like a good deal. She called Dell and they shipped the laptop to her. She paid cash for it.

Later, she complained to me that it didn't seem to operate very well. Since I live in Oregon, I couldn't look at the laptop and simply assumed that it was due to her inexperience with computers. Months later, when I visited her, I realized that the Dell salesperson on the phone didn't just take her order.

He asked her questions about her use of the laptop, and based on her answers shipped her a lesser laptop model, but at the same price as the advertised model. For example, the laptop she received had 512MB of RAM, Vista Home Basic, and a 60GB hard drive. The advertised model had 1GB RAM, Vista Home Premium, and an 80GB hard drive. It was a classic "bait and switch sale."

I then contacted Dell Inc. support by telephone. After describing the problem, I was told that it was beyond 30 days so that nothing could be done. I replied that this is a matter of a fraud, so that Dell Inc. company policy on returns does not apply. I then talked to a supervisor who repeated the same statements and then rudely hung up on me. Later, a lawyer sent a letter to Dell on our behalf, but no reply was received.

I was persuaded by technical staff to purchase a Hard Drive who assured me that it would arrive by the 2n April 2009. week by week it has failed to arrive- I phone up and are given a new delivery date the excuse being that parts are awaited delivery - Four times this has happened The last date cameand went with the same excuses saying it will now be delivered on the 5th May? Four days wasted in waiting in to receive the delivery delivery Ive asked for my money to be refunded & been refused?

I should have taken heed as I had the same poor service & late delivery of my Lap Top purchased earlier this year - In conclusion may I say that my three sons and I have been good customers of company but our confidence is now sadely erroded

I haved missed 3 days of work to be home to meet a dell tech. at 3 different times. THE TECH TELLS ME IT IS NOT REPAIRABLE but DeLL keeps trying an says their policy is only to replace parts not the total laptop. KNOWING IT HAS NEVER WORKED CORRECTLY SINCE DAY OF PURCHASE. AS IM TYPING THIS WE STILL DO NOT HAVE A LAPTOP. Im still struggling to make payments on something my son hasnt got to use. PLEASE HELP

my computer would not download a cd/rom wed 4/15/2009. called dell tech support. spent 5 hours trouble shooting system with a rep who could not resolve issue. promised to call back the following day. a different tech called the second day and went through the same process ultimatelty eleting all of my programs including my business software, accounts reciees, and about 175 car deals( i'm a used car dealer)

today, monday, i've been on the phone for 5 hours, have talked with 15. that's 15 different reps, hung up on twice and nobody know how to or will do anything to correct the problem. there is no customer support. let me repeat that there is no customer support. you just get transfered indefinately until you give up. i even recieved e-mails with a customer support rep to call her if i had questions. if you call the number you cannot get her. it is their regular number that puts you right back on the merry go round of nothing is going to happen

i run a used auto business that had all of it's records deleted. inventory, sales, buy here pay here records, all accounts recievable, what has been paid, balances, due dates...a/r is around $30,000.00 i cannot sell a car even if i want to. i have never been as frustrated and ****** off in my life and my computer is absolutely no use in doing what it was purchased for. doing my car dealership paperwork. please find me an attorney

I have sent in a complaint before and after seeing so many complaints against this company, on your site, I am wondering why Dell isn't listed in your list of scams.

Lost everything on this computer because Dell restored it to an earlier time, unfortunately, they restored it to a time I first received this PC.

I've owned a Dell XPS M1710 for about 2 years (which means my warrenty expired about a year ago). My usage of this computer can only be described as well UNDER the normal usage of a computer - maybe 2-4 hours per month. I use the sound even less, however, today the sound card went out on my computer. Dell's customer support can only be described as deplorable. So far, I've spend an hour being transferred from one dept to the next.

Finally, I was told they would charge me $50 to troubleshoot my computer - - which I already did using their on-line troubleshooting guide. When I asked how much it would cost to repair, I was transferred to a closed Dept. If Dell's hardware is only warrantied for about 1 month's worth of use, then I would have to rate their products as extremely poor quality. And their customer service is even worse. $3000 for a computer and I only get about a months worth of use out of it over 2 years and it's broken. I can't imagine that is acceptable by anyone's standards.

Since I never got to the correct Dept, I can only imagine that having a repairman come to my house to fix my computer (plus the missed day of work so I can stay home and wait for them) would amount to about $500-1000.

I bought a new computer, The first time I used it I got a blue screen of death, I called Dell and instead of replacing it they dumped and reformatted it. It works ok for a while then I get the blue screen again and I call and the dump and reformat it agin. This has been going on for almost a year. My warranty is about to run out and they still will not replace it or send someone to look at it.

Now I have to turn it on three times to even get it to stay on. This computer hasnt worked right since the day I bought and should be replaced. I have been calling them every few months about this computer. I want it replaced! It had a warranty and they are not honoring it! I shoulnt have to call every few months and then them charge me for talking to them once my warranty runs out because they didnt not replace it the other 5 times I called

I have purchased an extra warranty for 250.00? not sure the exact amount but over 200.00 and have a computer thats wortless That I paid 840.00 for and under factory warranty until 4/22/2009. Can not find dell address not even on computer shipping box which I still have.

Purchased a Dell Studio 17 laptop on 2/20/09 because I am in an Adult Degree Completion Program. After 3 weeks I starting having technical issues at startup. Talked with 3 different technicians for 3 days at a approximately 6 hrs total. The 3rd one promised an answer to my problem after he could not solve the problem. That was a month ago, have not received the call nor will they return my calls. Paid Best Buy technician to repair the problem but it is still not completely solved.

Computer was $749.99 and paid Geek Squad 29.99 so that I could use the computer

I bought a Dell Inspiron Laptop for my son on Dec 24th, 2008 as a Christmas present. My son ordered it online in India and I paid for it using my credit card in Dublin. The laptop was delivered in India. I always used Toshiba laptop but tried dell this time because my son insisted on buying Dell. My son was busy with his exams and he opened it and started using it a few days back. He noticed the following. 1.The light of the wireless is not working 2. The front panel was loose 3.There is a line on the screen which is slowly increasing in size. My son is convinced that this is definitely a manufacturing defect and I also feel that he has received a defective piece.

Dell support in India was contacted and we explained the situation and informed them that he had an international warranty. We were contacted by Mr. M. J. Borgonia, India Online Technical Support Dell treated him was very unprofessional and we did not expect this kind of response from Dell. We felt that Dell was a reputable company and honored its commitments. The way M. J. Borgonia treated him was as if he did not want to honour the warranty. Mr. Borgonia had the audacity to ward us off by saying that this is normal wear and tear even after we had explained to him the entire situation and supplied him with all relevant pictures and information of the problems which he had asked for.

This laptop is only a few months old and we felt that we are being cheated by giving us a defective piece and refusing to honor the warranty. We dont expect this attitude from a reputed company like dell. I contacted Dell asia pacific and spoke to Mr. H. Amurao ID No.157754 and explained the situation and he understood the situation immediately and was extremely helpful and agreed to help me. Currently he is on the job and hopefully this problem will be sorted out. Employees like M. Borgonia, in India Online Technical Support will give company a very bad name and should instructed appropriately how to deal with customers. I hope will take the appropriate action.

Dell Tech support diagnosed my computer and deemed I needed a new Hard Drive. I ordered a new hard drive and it arrived in a timely manner. Unfortunately it had the incorrect interconnect (IDE vs SATA) Dell informed me that I would need to place an order and charge my account a second time for the correct hard drive as well as make arrangements to return the incorrect drive. I reluctantly agreed to purchase another Hard Drive and wait an additional 5-6 days for the correct Hard Drive to arrive. Well it arrived today and low and behold its a Lap Top Drive?

Again I contacted Dell and escalated to Jennifer (ID 106239) in Customer Care. The people in Customer Care are not helpful at all and not worth the effort to talk to. They basically are there to say We are sorry for the inconvenience? and not much more. I sort of feel sorry for them. They would not discuss a change order without charging my card a third time. Negotiating was futile. I assume they do this on purpose a to show that they are moving orders. I had them issue an RMA for the second incorrect Hard Drive and called it a learning lesson with Dell. I have been a loyal Dell Customer but not no more. Disappointing from a company I trusted

I purchased a Dell Inspiron 1525 for my daughter in Aug 2008 it worked for 2 1/2 months. I then called Dell and they tried to trouble shoot and what seemed liked it would work only got worse. 2 days later I called Dell again and informed that I am now having the same issues but only worse. They tried to trouble shoot again and dialed into the computer. They thought again they repaired it and again nothing.

I called and asked can I return the computer this way they can repair it on their end and they yelled and yelled. I got so frustrated and hung up the phone, they continued to try and contact me for about 2 weeks and I would not accept their calls. Finally, now in March 09, I got tired of looking at the computer not working I decided to call them back. After MORE test they decided it was the hard drive and they would send me another one. I received it and installed it.

It only worked for one week before it was out again. I called them back and yes more test. I asked them what was their complaint department's number or email, they stated they would arrange for a call back. I asked surely you must have an email address for your headquarter office or something NO ONE WILL give me any information and I think that is ridiculous. I did not go through this when they took my credit card information for payment.

NONE COMPUTER DOES NOT WORK, WHILE I WAIT ON A CALL BACK

This is the second scandal I experienced with DELL. Because of the previous scandal with my Dell laptop, I had to return my Dell laptop, but then I made a huge mistake and bought a Dell desktop, which even turned out to be worse. I bought a Dell desktop in late March, 2008, and it came with a problematic Windows Vista. After a while, I bought a new DVD (Region 1) and I wanted to watch it, but to my surprise, the Dell desktop could not run it. experienced the same problem with some other new DVDs of mine. While my computer plays some of my DVDs, it refuses to play some others and gives an error, and this is completely random. As soon as I noticed this problem,

I contacted the Dell online chat service. The technician could not solve my problem and then gave up and did not care about my problem at all then... And noone from Dell called me or offered me further help. After around 10 months, I bought another new American DVD and wanted to play it, but again, my problematic operating system did not play it. I contacted the customer service again and told them I had had that problem almost since I had bought the computer, but they did not solve my problem.

What's more, they told me that I had to make a paid call to Dell for a problem which was caused by Dell itself! This was so shameful for such a huge company! It is ludicrous that Dell sold me a desktop and it cannot even perform the most basic task of a computer! And this is not the only problem I experienced with the Windows Vista they sold to me. I wonder if there is going to be a single time in which I do not have a problem with a Dell product because all the computers I bought from Dell turned out to be problematic!

I bought a Dell Studio Desktop computer in March. My friend set it up for me since he knows more about computers than I do. After setting it up, we could download the ISP, but we could not download any thing on the site. We kept getting the message 'Internet Explorer cannot display the webpage'. At least five different calls to my ISP resolved nothing except their belief that McAfee's firewall was preventing a complete download. Three different calls to McAfee proved no help. We tried diabling the firewall system, but it did not help the situation. I paid another knowledgable friend to take a look at it on three different occasions, but to no avail. At this point, after over two weeks of trying to get this problem solved, I became so stressed and frustrated because I could not use a brand new computer. Like any other individual, I depend on my computer a lot.

My friend decided to call Dell for me since I did not need the added stress to my current heart condition. The conversation ran over two hours. From this conversation, we discovered Dell's latest scam. It works like this: 1.) We call person #l. We didn't get a name. My friend explains that it is a new computer and it won't work, and he tells her the solutions that we have tried. She tells him that she can put him through to a telephone technician for a fee. He again explains that it is a new computer, that we shouldn't have to pay for a new computer that won't work. She is insistent that we have to pay. My friend asked to talk with her supervisor, 2.) Clive--Same story, same song as #l, so my friend ask for someone else to talk with, which is #3) Kumar or Peter--Same story, same song as #1 and #2.

By this time both of us are so frustrated because no Dell representative has helped and we feel like we are in the twilight zone and there is no way out. My friend asks to speak with someone else, and I tell my friend this is the last person we are talking to because we will pack up the computer, send it back, and get our money back. Dell representative #4 gets on the phone who is Usha. Usha is told about this being the final call we will make. She immediately takes over my computer using full tech support and eliminates a software program that Dell had put in the computer called 'Dell Remote Access.' When this is eliminated, guess what? The computer runs perfect! Now that your computer is running perfectly, Usha begins the sales pitch about 'see how wonderful Dell support tech is'.

Knowing full well that the customer is at his/her most vulnerable, you will agree to anything just because the computer is up and running. I now wonder how many times Dell has scammed their customers using this method. But this is one consumer who most assuredly has had enough of Dell. I will never ever buy anything with Dell on it again! And I have repeated this story over and over to anyone who will listen, DO NOT BUY DELL! Save yourself a lot of grief, stress, time, and money!

After paying for the computer, over twelve hundred dollars, Dell's greediness continued until they made sure they could get even more,--$281.00 The toll it takes as a stress factor of course is immeasureable, but talk to a Dell representative for five minutes and you'll get the general idea!

I was having a problem with my laptop and needed to call into Dell. I am sick and tired of talking to people that I can not understand. I kindly asked to speak to some in the USA and he explained to me that if I wanted to speak to an AMERICAN I would have to pay a yearly fee of 170.00 to belong to the Your Tech Team! WHAT? This is an Americna based company and I am being told I have to pay to speak to someone in my own country!

I can't not believe that this is legal in any way and if it is..Shame on us Americans! Americans are losing jobs by the millions. India is gaining jobs by the millions. If you want to work for an American Company then speak English! I have already contacted the local news on this and my next step is the BBB. I am also going to write a letter to the local newspaper!

My Consequences is going to be theirs. going to call my credit card and dispute the charge for this laptop. What a shame. this country is falling apart

Recently, I have purchased an inspiron 530S Dell computer. Prior to this, I had a Dell computer for about six years. I was very satisfied it's performance. For that reason I decided to purchase this latest version. At this time, I'm sorry I made that decision. IT has provided me with many problems that have frustrated me. It began when the new computer was delivered. It came with no instructions on how to set it up or how to transfer information from my old computer. I was informed that Dell does no longer print manuals and that I would have to goon line and print. This presented a problem in that my old computer was no longer in operation and my new was not yet set up. I proceeded to set it up and began to type instructions when I learned that the key-board did not type the letters I was typing. For example the letter M came on the screen as an O and so on.

I called Dell and was assisted by someone from India. (I must say he was well informed and knew what he was doing, but I was on the line for over two hours before he solved the problem. Since then I have had problems printing( I have a Dell photo 964), When I finally solved that problem, I still am not able use the scan mode. With my old computer I was able to use a program (mcirosoft greetings) on a disk to download information such as greeting Cards to send. I have been frustrated in this attempt also. When I place the disk in, it tells me that it is ready to use and the computer will shut off first. This happens continuously with no success.

I could go on and on with my attempt to learn VISTA but I can overcome that without help. The help sections do not prove to be of help in solving problems. Apparently those who may have received this message have not seen fit to respond. So I may assume that Dell is not concerned with my problems. I can add more dissatisfaction with this computer, but I won't waste my or your time. I therefore request that I be allowed to return this machine and be sent a replacement of a different model that won't have the failures built into it. I look forward to your response. I AM FRUSTRATED

The reason we chose to buy a Dell computer was due to Consumer Reports magazine highly recommending Dell.

Immediately after purchase/delivery of this computer (11-05-07), it would go to a blue screen. This could happen 5-6 times a day. We contacted Dell and they had us run diagnostic tests. The decision was that the hard drive should be replaced. Dell sent a new hard drive and installation was completed with the help of a Dell (telephone) technician. The operating system was also reinstalled at this time.

The blue screen (full page screen that locks the computer and has to be restarted) continued.
Next I was told that I needed additional memory (RAM) to operate Vista efficiently. We purchased 2 sticks of 2GB memory and installed them.

After that we were told to update the drivers. We did and still got the blue screen.

Next we were told that we needed to remove one stick of memory. We did that and still got the blue screen.

Ive e-mailed pictures of the blue screen to Dell representatives. Next I was told that we should re-install the operating system.

Operating system was re-installed 12-29-08.
Computer worked fine for 6 weeks.
Computer crashed (lost everything) Feb 09.

Feb 2009, Dell technician and his supervisor both said that computer would be replaced if there were any additional problems.

4-3-09, called each of the people I spoke with on 2-17-09. Left messages including case number. Neither has returned my call as of 4-11-09.

Documents showing numerous phone conversations and case numbers, letters to Dell HQ, and online chat can be provided.

Have lost numerous documents, spent hours on the phone with Dell technicians who have each promised to resolve this issue, and having the frustration of paying $1,471.29 for a computer that was built to our specifications and doesn't work properly.

We purchased insurance with our computer....we were told that a tech would come to our home to fix computer...when computer shut down we were told that we were not covered for that software...we paid $150.00 to have Dell on Call come to our home to reinstate our computer.

We paid for the insurance that we could not use and then paid an additional $ 150.00.We are senior citicens in our late 70s and 80s...We were sold a policy they would not honor.

Purchased through Costco. Unable to obtain services to ascertain poor functioning. Told I could not receive assistance, after many hours of , transfers, explanations and re-explanations, foreign-language problems and disconnects. Informed that my problems with my new and very expensive inspiron 1720 were due to software issues. End Result: Not Dell's responsibility/problem.

Extremely slow computer that frequently shuts down, malfunctions, loses info. and won't restart. Purchased for @1,250.00

I purchased a dell computer from best buy then contacted Dell on technical service issues and they stated they did not deal with technical service through best buy and to contact them? This was within the warranty period

I purchased my Inspiron B-103 new from Dell and also spent over $400 in extended warranties and support of DELL ON CALL! Only to almost never speaking to an English speaking representative..except if by luck reaching Canada!I am talking days not HOURS of waiting and transfers about the world to finally prove that my hard drive was bad,battery bad,power supply bad and bought another one!I have purchased not 1 but 3 laptops from DELL.

Thinking I must have just got a LEMON!But,not so another B-130 for my nephew in college..it's power supply dead and computer also! My wife has inspiron 1501 with vista which is still being worked on for software problems with vista!This one ALSO has purchased extended warranty due to Dell milking time from me and still not right!

I will never buy another Dell and will tell everyone I know of my total dissappointment with this corporate trash company! And the new Dell tech team provides not much more comfort than before!

Finance charges,exteneded warranties,support on call purchases,and NO USABLE CUSTOMER SUPPORT OR SATISFACTION.CALL ME A FOOL FOR WANTING TO BELIEVE THAT MY FIRST WAS A LEMON!TOTAL OUT OF POCKET COSTS= $7,500 NOT including cost for loss of time on the phone for minium of 5 hours at a time with customer services from whereever they transferred me multiple times in each call to fix the problems...never got satisfaction.especially when I think of the wasted money,time,frustrations,and this caused ingestion of valium and later xanax! NO SATISFACTION WHAT SO EVER!Shame on this so called American computer giant!!!!!!!!!!!!

I received this Dell computer for a Xmas gift form my daughter. in December 08. It has never worked properly The mouse sticks and gets slow or stops or moves on its own . The computer also sometimes will not start. It starts and says Error in Disk c something about a rundllentry. Instead of installing the memory card they sent this out before the computer came I did not know what it was.

One of the techs had me unscrew the computer to install the card I have stayed on the phone over two hours while one of the techs tried to fix a problem. The computer gives the message the Dell dock language file has not loaded. This computer screen without me doing anything increases or decreases in size. The computer does not have enough disk space and they sold me memory for 16gb for $164.00. which I returned for memory of 320 gb for $124.00. I cannot get any help from the techs They refused to give me the address or phone number of Dell headquarter. I need help this computer is over $1000. and is not working correctly.

This is a brand new 17 inch Dell Studio computer that has not worked from the start. I have felt like I worked at Dell being on the phone trying to fix these problems. I just lost my brother and husband I don't need this type of aggravation this computer also was bought with a one year warranty which when it elapse I am sure they will be able to fix these problems for more money. I want these problems resolved with this computer.

i bought a dell computer the first part of feb. from day one i was calling in many times a week cause things were not working. they would switch me from one dept to another saying that wasnt their job. they would give me a direct phone number to call them and then some one else would be there and we had to start all over again.

here it is the 9th of april and i am still calling and now im really mad. they sold me a norton anti vivus for 80 some dollars. it never came and when i called they said the ups man put it on the porch. they would not refund my monet cause it was over 30 days. i should have called sooner but i just figured they did it on line or something. i am new to all of this. now when i called tonite cause my password would mnot get me into my mail they said i had to pay 69.00 to talk to some one about it even tho i talked many techs about it before. my nerves all shot and im very upset. i must have 100 emails by now and i cant get to them. what is my recourse?

physical damage is terrible. im very upset cause buying a computer and then having to pay to get a tech to help me is not acceptable. there are a lot of complaints on the web is you want to read them

purchased 2 dell laptops for my college bound granddaughters that that in 2006 were over 1000.00 a piece.this was in june. then in approx july of that year a woman called from dell and said they were offering a contract costing approx 400.00 for each computer until the year 2010 that would cover everything. example if it was run over, fell into a swimming pool it would be replaced at no cost. also told that all parts would be replaced for the 4 years at no cost.just thinking about my dearest granddaughters and their past experiences i thought it would be in my better interest to pay this extra 800.00. I had two. repairmen who were contracted by dell and they were great.

now you can ask me how many hours i spent on the phone trying to speak to people who found it very difficult to understand and to speak english. after 2 hrs it starts to really get on your nerves. then there is the all parts are covered. thats until the battery goes dead. all does not include the battery which is around 200.00 for the middle of the line. so the worst battery was replaced because at the time i did not have the money for 2. again I was onthe phone for about 2 hrs,again with people you could not understand.funny though the woman who sold me the contracts spoke english fluently.

we have over a year left on the contract and i get weak when they tell me there is a problem. the sad thing about this situation is they told me all parts are covered but after, it was all but the battery. I heard on the news tonight that there is a class action suit against dell. they deserve it. I thought many times to call a tv station for help, but i guess eventually when you don't play fair it catches up with you. I will never buy a dell product again. they mislead you and tell you untruths. all of us little people cannot fight these big people. Is greed all worth this? thanks for letting me vent.

ended up paying for the battery when they said all parts covered. I have a 95 yr old dad that could use my time vs hours talking to dell to people who can,t speak fluent english.

I recently had a problem with the wireless connectivity on my laptop. I called Dell tech support to try and get this problem resolved, what followed was the worst service I have ever experienced in my life. I spent about 20 minutes going through problems and settings on my computer with one guy who figured out he could not help me.

The next person I talked to treated me like I was an idiot because I could not understand him. Mind you, he's in freakin India and has a very strong accent, but that makes me the idiot. This person kept me on the phone for the next 40 minutes. During this time he had me uninstall my wireless card, restart the computer, reinstall the wireless card, and give him control of my computer (through remote access).

At the end of this hour, he determines he cannot fix my problem and informs me he is going to transfer me to a special team of people whose sole purpose is to fix these types of problems. He also let me know that even though my computer is still under warrantee, they were going to charge mem to talk to this next group of people. Upon hearing this, I was outraged. I demanded to speak with an American, english speaking manager and was told that's not an option. This upset me bad enough that I hung up the phone.

I called back and spoke to someone else, and requested a manager. This person told me that they would like to try to help me. At this point I was able to get someone currently in the office with me to fix the computer without the help of Dell. I told the man on the phone that I did not want to fix my problem I just wanted to talk to a manager. He said that if I would give him the necessary information he would be able to get me to the right person. I then gave him my service code and told him that this was a laptop.

He pulled up my file and began trying to talk to me about the problem I called in about over an hour prior to this conversation. I let him know that I didn't want to talk about it I just wanted a manager. I was ****** and I was done with tech support, I just wanted a manager. He put me on hold and then hung up on me. I tried to call a different number for Dell (one of their outlets). When an Indian man answered the phone I just hung up. It had become quite clear that I was not going to get anywhere with anyone in India.

So my original computer broke and they couldn't fix it, then they sent me another, then the other broker and it took them 6 weeks to try and fix that and finally they sent another computer in November of 2008 and this brand new computer broke and I have been going back and fourth with them, this is the worst company ever to deal with, I can see why no one would buy a dell. I have had 3 computers from them in a matter of 4 years and they can't seem to send me one that works properly. I just want my money back and they can have there computer this is ridiculious. I also work from my home computer and loose alot of my home working time because of this.

Hello, I purchased a computer from staples back in October. After a month of use I started having many problems with it. The computer freezes up, constantly getting blue screen errors, computer heating up, and strange noises from the laptop ( Inspiron 1420) I have called Dell Tech support based in India and they could not fix the issue at all.

I sent it in to the Dell depot 2 times and finally they sent me a computer back with the hard drive missing, the battery that does not fit. I was promised by dell tech support ( agent name and # above) that If i continued to have problems they would replace the computer. They have since told me it is my responsibility to fix the computer, they will not issue a refund, and if that I had problems, i would have to pay out of my own pocket to fix it. It has been a nightmare experience with Dell, and this is my request to file a formal complaint against DELL inc

I have not been able to use my laptop for the last month, the DELL Repair center sent me a computer with no hard drive which is useless, and i cannot conduct my business mobily as that is the main reason i purchased a laptop

I purchased a Dell Laptop in Aug,'08. The computer cost approximately $2500. I have had continuous problems with the laptop since that time. The problem is that to repair a Dell computer you have to call India to have the problem fix. Dell does not provide an office or a drop-off center where computers can be fixed. On 6 consecutive times I have called, been placed on hold,and each time you eventually reach someone you have to, again,explain the nature of the problem. The point being, I should not have this many problems with a product that was purchaed seven monts ago.

Dell's solution has been for me to purchase ASSISTANCE, PURCHASE ADDITIONAL SOFTWARE. THIS I HAVE DONE. NOW I'VE BEEN TOLD THAT THE SOFTWARE MAY BE CONFLICTING. Clearly I have a faulty computer. When I have asked for a replacement product I've been told no. Dell will continue tofix problems in lieu of replacing an obviously faulty system. I finally succeeded in getting a number for Customer Care, three hours on the phone, and again was placed on hold. Note; the ONLY way you can contact Dell is by phone. You are continually placed on hold, or shifted continually from person to peron with the hopes that the customer will give up and not call again.

My last call to Dell resulted in my being told that there was a software problem. In order to fix the problem, all of my files had to erased, or...I could go to a technician and have him save the files. Dell would not absorb the cost of visiting a technician, nor would they provide an external hardrive. Should a computer that is 7 months old encounter this many problems. This is not a question but a statement of fact. How do I go about getting a new computer, and preventing other consumers from being sold shoddy prodducts?

I bought DELL Inspiron 1525 N Series on Jan 09 2009. On Jan 13 2009 I started complaing the defects in the product. I had talked with every one in their department regarding the issues I am facing with DELL Laptop. On Feb 13 2009 Technician came and told me their is a problem in Laptop. He forward the report to DELL company (I kept a copy of it ). When I demanded the refund they denied and told me that you had bought from a retailer. However the product was replaced.

NOW the new product DELL 1525 laptop whats provided is again heating up. I contacted DELL many times that I am facing these issue 1. TOuch Pad heating up 2. DELL logo in the center of the screen is heating up 3. Bottom of Laptop is also heating up. I would like to bring the attention, that when I say heating up its not warm ITS HOT. The touch pad is really HOT same for the bottom. I conatcted dell many times for this new issue BUT no reply. When I call them, they say they will look but till to date I havent recived any reply from their side.

My computer was a mess and just wasn't responding and cutting off with error messages. When I followed up, the support service told me I needed about $700 of updated warranties, batteries, memory, new Spyware, etc., and tried to sell me for $179 per year my own tech in the US, which I did not opt to purchase. For the next 10 or 11 days, I spent 3, 4, sometimes 6 hours a day without any resolution and to this day, I have not received the software I bought on 2.23.09 and now it seems they think I should take it somewhere (NO DELL STORES IN USA to my GREAT surprise - no way to tell that from their ads!)

I have lost several documents after telling them I am an amateur author and had several items stored on my computer. Stupid as it may sound, I was in tears at several points when they failed to repair my problems. $700 paid for items I have no confidence that I needed and the ones that did arrive were uninstallable or meaningless in terms of improving my laptop. To add insult to injury, 2 agents told me I should have just bought a new laptop since this one is about 4 years old.

I bought a Dell AIO 948 wireless printer and a Inspiron laptop 1420 July last year. I have spent over 30 hours with tech support trying to get these things to work. I bought service plans and extra tech support. The printer never worked,even with a new network adapter and the laptop had the hard drive replaced and was reset to factory settings 3 times. It is not working now and I scrapped the printer 4 months ago.

Data has been lost several times. Both items have been replaced with HP products. The extra tech support and extended warranty I purchased is totally useless. They do not receive complaints and when they remotely 'FIX' it, it becomes more useless quicker. They are very polite and assure you that this time it will be fixed: they lie, it just gets worse

Again, I am having the hardest time contacting Dell Tech Support. I found the phone number on their website. When you call it it directs you to call another phone number then hangs up on you. What great customer service. I then call the phone number they gave me, and it is a **** line! Real nice Dell! Once I finally found the correct number after searching their website for 20 minutes, I called and the tech person had me do a 15 minute clean up on the computer and again it did not fix the problem. Had he listened when I described the problem, he may have been able to help me more sufficiently. I am dreading calling them back since the last time I called two weeks ago, I spent 3 hours & 24 mins on the phone with them! Ugh! I will never buy a Dell again. Good luck with your Dell.

I tried to get my computer fixed. I attached the letter I sent them, so far I haven't gotten one response. I wanted to file a complaint. I had a warranty that expired this past november. I called in May complaining about my computer. The dell support service said they would send someone, and in addition implied that I purchase more memory for my computer. So I did, every since then my computer has completely failed on me. The technician that came in, put in the memory but never changed it to the harddrive.

When I would turn on the computer a black screen would appear stating that the computer has memory #.... and should be memory #..... For the past year I have been taking it to different companies to try to get it fixed, and no one could resolve the problem. I am very disappointed at the unskilled technicians [they] send. I called to get my computer fixed and instead [they] completely screwed it up.

The technician broke my computer, did something with the hard drive and nobody can fix it.

I purchased a Dell XPS system desktop computer and a printer/scanner/copier, as well as a four year in home repair contract if something went wrong. I argued with DELL for one year when they agreed to send someone to my home to replace the three fans. It sounded like a loose screw which began to sound like a bolt bouncing in a washing machine. After the replacement of the fans for the next two and half years the CPU makes noise. It sounds like a washing machine about to go into a spin cycle. It's very annoying whenever it happens, which is often.

I also have problems with the computer advising me my software is corrupted from the factory. I spend 16 hours on the telephone with DELL to uninstall everything and reinstall the programs. This took place on two days. DELL advised me that they will not send anyone out to me unless they cannot fix the problem over the telephone. It's obvious that they cannot fix it over the telephone. Many times it's hard to understand the English of the person. DELL assured me at the time of the sale that I was purchasing an XPS which entitled me special handling by a technician located in the United States. When I was unable to burn a disk they said I needed to purchase a certain software from them. Later I was told I didn't need it; what came with the computer was better. DELL makes many promises but fails to keep any, except for the one time they allowed a local company come out to replace the fans.

Because if DELLS way of resolving matters I listened to them and purchased additional software. Also there was no way I could back up my files since the software was corrupted which meant I had to purchase at a local store a hard drive that connected to the CPU. If anyone cares to sue DELL through small claims court; it's slightly more expensive than within the same State. But you can file papers through a small claim court with the Secretary of the State who in turns will serve papers with the Secretary of State in Texas who serves DELL. DELL must appear in court in your State. If you have documented your problems you have an excellent chance to get a full refund, an exchange without even getting into court. Any company can have a faulty product at times. DELL does make a nice product if it works. However they certainly do not back up their contracts and I've caught their sales staff in a number of untruths.

I purchased a new Dell XPS M1530 from a vendor who took delivery of it on Feb 27. On Mar. 4, I received it with an upgraded hard drive and RAM. The biometrics did not work so I called Dell. After tech support calls from Mar 6-10, remote technician service, software reinstallation, etc, on Mar. 10 Dell technicians decided the problem was hardware and dispatched a tecchnician to replace the biometrics reader. That technician replaced the board on Mar 13, but it did not work. In his call to Dell, they said to send the laptop to a Texas depot for repair.

On Mar 19 the computer arrived back with a paper saying, The system was diagnosed and extensively tested by certifiedtechnicians to ensure the problem you experienced was corrected. The computer now presents the error message that there is no biometrics hardware installed! I called Dell that day and expressed my concern that the 21-day deadline clock for return and refund was running; I was assured that since I had already establishhed a case number on Mar 10, I did not need to worry about the 21-day dealine. After their deliberation, on Mar 23, they gave a dispatch number to completely replace the unit with a new one. I was again assured that the return deadline was not in effect if a replacement did not work.

It is now Apr 2. I do not have a replacement; Dell gives no indication as to when a replacement will be sent. Furthermore, my reiteration of, If the replacement does not work, I want a refund was met by two Customer Care managers with a scripted You qre beyond the 21 day return period, we will not refund your money ifit does not work. We apologize if three Dell reps (I have names and dates) told you otherwise. After their pronouncements, I spoke with a technician, much more compassionate or sympathetic to my plight. (He had the entire case saga in front of him.) He said he would send the case to a complaint resolution officer but was not particularly optimistic about the outcome. He said I may have to just sell the computer and get a different one! I am awaiting the complaint officer's call bback tomorrow morning, Apr 3!

1. many hours (more than 10) spent on hold or with Dell technicians 2. Mar 13 morning spent at home waitng for on-site technician 3. Computer gone from Mar 13 to Mar 19

My husband purchased a Dell Inspiron 1525 laptop for me in Jan. '09. He purchases this computer for me so that he and I could communicate with each other while he is deployed to Afghanistan. Just the other day my computer crashed!! Not even 90 days after receiving this computer in the mail. After speaking to 5 different people from INDIA, it turned out my computer was badly infected from the computer doing automatic downloads from Windows, which Dell set up for me at the factory!

After 7 hours on the phone with Dell, my computer had to be restored to factory condition. Which meant I would lose everything. And oh by the way I was being charged a service fee of $129 but then was lowered to $69. My computer is now back up and running...for how long is the biggest question. After I stewed about this $69 fee, I called Dell the very next day to complain. After another 55 minutes and 7 people later, from INDIA with names I could not pronounce, I was told that I would have the fee credited back to my credit card in 3-5 business days. So we will see if they follow through.

Other than an occational phone call, the internet is the only way I can communicate with my husband who is deployed. If there are any other military wives, husbands, significant others who have had the same problem with Dell...please speak up! List your issues with this site! Dell is supposed to cater to the military. Now I know why they offer the discounts....so you don't get as upset when it breaks or crashes.

Will I ever buy another Dell...I highly doubt it! Buyers beware! Just remember if you don't mind dealing with people from another country who cannot speak English all that well, for several hours at a time and make a better living than some people do in the USA...then buy a Dell!

I called support due to my hard drive crashing I was forced to buy a software protection plan for $129 before they would help me. I agreed to purchase the plan and the dell person then confirmed through tests that I needed hardware help not software help. I had a hardware extended warranty and dell is sending me a new harddrive. It too 11 calls and transfers to 27 people to get someone to submit my request for a refund on the unnecessary software protection plan.

I bought a Dell computer (Inspiron laptop) on line (as I have done four times before). This one shipped without the Microsoft Vista Certificate of Authenticity. I spent an hour on the Dell Support line two weeks ago and they finally agreed to ship a replacement certificate. They sent a balnk sticker with instructions to transcribe the data from the CoA which was not in the original shipment.

I have been on the phone support line for 90 mins and am now on my 13th call re-direct and still cannot find anyone with the skill / capability to resolve this issue. Those on the phone have been unhelpful, escalation has not worked with the managers seeming to be equally inept. I am an IT Director for a $2Bn company and our team use help systems frequently - this is the worst I have ever experienced!

If I don't get the CoA in the next 10 days MS Vista's 30 day trial will expire and my home business laptop will not function.

I call Technical support, as my daughters 5 month old Dell Inspiron 1501 laptop stopped working. I was told that I would have to pay to speak to a technical support specialist as there was no warranty. I informed this person that I only purchased the laptop in Oct of 2008 from Wal-Mart and went on line and transferred the warranty myself. He stated that there wasn't anything he could do without hearing from Wal-Mart. I also purchased an Inspiron 1525 in Sept of 2008, I went on line and it still was not transferred from Wal-Mart to me.

I opened an online conversation with dell and was informed that I would have to speak to the same uneducated, ignorant individuals I spoke to earlier. This doesn't help my daughter who is in collage and all of her notes are on the new laptop I purchased for her. When I purchased these two laptops in good faith from Wal-Mart, they guaranteed me that the laptops still had a one year warranty from Dell. Plus I spent $99.00 for each laptop to have a 2 yr. extended warranty when the manufacturer one expires the end of this year.

My daughter is in collage and has a learning disability. Having a laptop that no longer works is a hardship on her and her studies. I am a widow and am unable to go out and purchase another laptop for her. I will have to take time out of my work day to try and get this mess fixed. My income is all that supports us.

I purchased a new Dell Studio 15 laptop running Vista in mid November 2008. My shipment was delayed and I did not receive it until mid December 2008. I had minor issues, quirks with the machine after operating system installation that included delays in waking from sleep and hibernation, random program recall and start ups upon wake and alarming randomly when waking or starting.

Mid March 2009 after having the system only 3 months, my hard drive failed. After nearly two hours with online Chat representatives, I was told that I would receive a new hard drive within 1-2 business days (this took place, of course, on a Friday and so my 1-2 business days meant at least 3-4 calendar days. I was told that my warranty did not cover data recovery and that nothing would be done to assist me in recovering data lost due to the 3 month old faulty hard drive. I did not even receive an apology.

I do not hold very much hope that my 'new' hard drive will be any more reliable. I was told that the new hard drive would take care of the issue but based upon the week's or more work and data that I've lost due to this or the money I'll be out trying to recover the data that was lost, I don't agree that the 'issue was taken care of at all. If I have to constantly 'back up' my work on a Dell laptop from fear of hard drive failure at any moment on a 3 month old machine, I regret the purchase very much and wish that I had or could even now purchase a Mac instead. At the end of our 'chat' I was actually asked, Are you satisfied with the assistance provided today?

Data and work product lost due to new 3-month-old hard drive failure. Cost of attempted data recovery. Severely injured confidence in Dell products.

I own a laptop computer that is about a year old. It stop working properly, so I contacted Dell. The computer is still under warranty. I had to send it off for them to look at it and they claim that it had been damaged accidently by having something spilled on the keyboard (which is not true) and they wanted to charge me for a new motherboard and LCD. I had them send the computer back to me unrepaired and contacted the BBB.

Then, not two weeks later, my son's Dell laptop quick working. It is brand new. I called Dell and wanted to send it to them, but they want to have a technician talk to me for three hours on the phone for me to fix it. I am not a computer repair type of person and I had to argue with them for about another hour to let them know I bought a warranty so THEY can fix a broken computer, not me. This type of thing has happened multiple times with Dell customer service and it is just a shame. Their name is really getting dragged through the mud on this one.

I bought a laptop from the Dell Outlet online store in the beginning of February. From day one, I have been on the phone with Dell about this laptop. The first issue was that Dell sent the wrong power adapter with the laptop which meant I could not charge the battery or turn the system on. They sent a replacement. When I received the power adapter, I turned the computer on and immediately checked the system specifications in the BIOS (Basic Input/Output Settings). The memory speed was wrong. According to the website and the order details e-mail I received after purchase, my memory was supposed to be running at 800Mhz; it was only running at 667Mhz.

After 4 days of calling Dell, they finally decided to send a technician out to replace parts to try to correct the issue. They replaced the motherboard and memory at 2 separate times (about 2 weeks in between). Neither replacement fixed the problem and also caused more problems after replacing the motherboard. The system was running 10 celsius degrees hotter than when I first received it.

I called Dell again. They asked me to send the laptop to the repair depot. I did. The depot received it on March 19th 2009 and shipped it back out on March 20th 2009. I figured they must have fixed all the issues very quickly or nothing was fixed at all. Nothing was fixed; still the same memory speed problem and overheating problem. But now more issues have arisen. The system crashed on me 2 nights ago and some keys on the keyboard stopped working last night. The keys began working again after a reboot but the system is not running the same at all.

Dell refuses to give me a refund and refuses to send me a replacement laptop. They want me to send the laptop back to the repair depot for more repairs and I refuse. This is false advertising on Dell's behalf. I have spoken with countless representatives, supervisors, managers and departments and no one will hear my plee. I feel like my money is being wasted, it's wasting minutes on cell phone which is the only line of communication I have, and it's stressing me out.

I purchase a Dell laptop in 12/07, i repeatedly had problems with the computer. The computer would not turn on at times and then eventually it would not charge the battery nor would the power adapter provide electricity to the computer to keep it working. In july 08, (7 months after purchase)Dell sent a repair person to fix the computer (it took 3 weeks), they replaced or repaired the motherboard according to the tech. The computer worked fine for a about 5 months and then i notice some of the same simular symptoms as before, where the power adapter would not provide power and the screen would flicker.

Now (9 months) after the supposedly repair by Dell, the computer will not do anything. The lights don't come on or anything as if it's completely dead. I contacted Dell and was informed that my warranty had expired as of 12/08. I spoke with a tech at Dell who daignose the problem as the computer needed a motherboard and it would cost me about $500 to repair. That would mean the last repair or replacement they did to the mottherboard only lasted 9 months.

Logic to me would suggest two motherboards in a single computer in only 15 months would seem like there is something else that's causing the problem. dell refuse to assist me because i refuse to pay for their service. I refuse to pay for the repair because i believe the product is defective and was defective since i recieved it and never properly repaired in July 08. The running log of complaints that i've address with Dell would suggest that the computer was defective.

10-04 Purchased Dell Inspiron 6000 with 5 year extended warranty. 12-08 My hard drive failed and Dell required me to send back the old one for a replacement. I declined to send back the old one because there was information on it that may be needed in the future. The local technicians were unable to retreive the the data and i was informed it would cost $800 to send it to a data recovery company. I decide not to do this because I dont have $800 and I may or may not need the data on the hard drive. I spent hours on the phone with Dell and was granted an exception.

A guy by the name of Andy Paul in the Dell Expert Resolution Team granted me this exception and agreed to send me a hard drive. I was then told to call him to have the charge dismissed upon receipt of the hard drive. The hard drive was never sent and after waiting a few weeks, i called this extension, left more than 15 messages for this Andy Paul, not one return call. I was ignored. I then called back and tried speaking with a supervisor, was disconnected 5 times. After finally getting a hold of someone, Sapish told me I would be getting a call from a higher up supervisor the next day. No one called an i waited by the phone for the entire day. After many hours/days of trying, I gave up and had a local technician (dell certified) replace my hard drive.

3-09 After rebuilding my operating system and getting things back to working order, my computer decided to freeze up after rebooting. I took it to my local technician, he performed many test's, reseated all the components, and told me he was unable to fix the problem. He thought it was a hardware issue and told me the machine was still under warranty. I then called Dell and they refused to help me because there was a third party hard drive in the computer. So now they are requiring me to replace a perfect working hard drive just so I will have help from dell reinstalling my operating system. I agreed and told them to send me a hard drive. It has now been over 3 weeks and all I hear from Dell is that the part I need is being delayedf again.

I was originally supposed to get this hard drive from Dell 3-18 at the latest. I've been informed for the third time that it is delayed and I won't get it until 4-1. This is a work machine and I struggling to get work done without my computer. I won't be surpised to get another email informing me it is delayed again. 3-23 I called and got through to another supervisor and after going over this entire set of events for the 7th or 8th time, was told he can't do anything and hung the phone up on me. The reason i paid a premium for the extra warranty was to avoid all of these problems. I feel like the warranty is a scam, because they always find a reason not to warranty an item that is supposed to be covered.

Broken $1800 computer. Unable to perform day to day work tasks. Wasted many hours/days on the phone speaking with no one who can help me.

Last May 08 I ordered an Inspiron 1720 laptop from Dell. From the beginning the computer shutdown without reason. Later in the summer the blue screen of death appeared regularly. Everyone I spoke to at Dell, assured me that their fix, part replacement, update would "100%" take care of the problem. It never did. After replacing the hard drive and motherboard, it continued. Then two weeks ago, Dell replaced the motherboard (again) and the memory. The problem continued. The Supervising Tech said I could have a "refurbished" computer after putting up with problem for the past 10 months. I have called Customer Care and everyone I can think of. Do I have any rights as a consumer? I believe that they strung me along for so long so that I couldn't replace my lemon with a new computer. At the beginning I didn't ask for a replacement because they always assured me that the computer would be fixed absolutely with no doubt. Can you help?

Bought a new dell laptop in july 2004. About a year or so after getting the computer i had droped it and it stopped working. I called dells warranty department and they sent a repairman out to swap the motherboard. About a year after that the computer stopped working. I called dell again and they said it was the motherboard, sent a repairman out and he replaced it again. My warrantly was up in July of 2007. A couple of months after that, about a year after the last time the motherboard failed, my computer stopped working again. Dell said because it was out of warranty it would cost me about $800 to fix it.

A few months ago a computer savy person told me it sounded like something was causing the motherboard to fail, something they never fixed the first and second times the motherboard was replaced. After speaking with a few dell reps on the phone one finally said i should ship the computer to them so they can diagnose it. I asked why i couldnt have dont that before when it was under warranty and he replied you should have dont that, however noone gave me that option at those times.

I have spoken with a rep from dell who contacted me because of a BBB complaint i filed and all he keeps trying to get me to do is to forget about it. He says there is noway anything could cause the motherboard to fail like that. then tells me if i buy a new motherboard it should last a year, which is not to reassuring if im spending $500 on it. I feel dell has failed to backup the extended warranty i bought when the computer was brand new by not investigating my issue and doing what their warranty says but fixing it.

With my computer out of action for so long i have lost documents that i needed that were on the computer, was fined and had to pay a previous employer for software on my computer that they could not obtain, and also have delt with the stress of being in school and working without my computer that i need to make my day somewhat manageable.

We purchased a Dell Studio 1735 through QVC. It arrived in early August 2008. On 15 March 2009 while online, the screen went black. I did notice that there was a faint image, but it was not usable. Dell sent out a technician who replaced the screen on 17 March. As I plugged in the AC adaptor the next day, the computer apparently shorted out the converter, and the battery died. A technician spent almost 3 hours on Friday, 20 March 2009, but could not solve the problems. Apparently they are many. Thank goodness we have a 6 year old Toshiba laptop that has never given us problems.

Unfortunately, my new computer has information on it that I need by 31 March. I am told that I will not have it back by then. It is difficult talking to service representatives who do not speak English clearly, and who just keep repeating, Oh, we vill fix your computer like new. This is not a big problem. Of course, for them it is no problem. Had I'd known that Dell outsourced its American customer service to a foreign, non-English speaking country, I would have had second thoughts about buying a Dell. Having the service manager giggle through my first call was a real treat.

I purched a new dell xps 420 on my sons dell perfered account. The computer arrived, looking new. BUT had problems after problems. Of course I call dell teck support, and the ran a diag. and said, there are many things wrong here and sent a guy out to replace all but (2) items the teck said. Well this did not cure the problem. And with many other calls, they told me they could only replace parts. Well on the pictures they they replaced it showed 2004, so I question on their new computers, Do they send out old refurbished pieces, take the ones from your new computer and put them in someone elses? Why do they need the parts back anyway, if they are no good. To make a long story short, I got had and still paying the price. With No good computer. Lesson learned, DELL IS NO LONGER A GOOD OR FAIR COMPANY

I purched a new dell xps 420 on my sons dell perfered account. The computer arrived, looking new. BUT had problems after problems. Of course I call dell teck support, and the ran a diag. and said, there are many things wrong here and sent a guy out to replace all but (2) items the teck said. Well this did not cure the problem. And with many other calls, they told me they could only replace parts. Well on the pictures they they replaced it showed 2004, so I question on their new computers, Do they send out old refurbished pieces, take the ones from your new computer and put them in someone elses? Why do they need the parts back anyway, if they are no good.

To make a long story short, I got had and still paying the price. With No good computer. Lesson learned, DELL IS NO LONGER A GOOD OR FAIR COMPANY. BAD COMPUTER WHAT A LEMON!

I did not begin using my Dell Inspiron 1525 until I connected to the internet. From day one, my website searching was a disaster. I had to keep refreshing the browser, and nearly all searches were slow. I first thought that the problem was a slow Comcast connection speed, but with several tests by Comcast, they were ruled out. I had endless conversations with Dell reps; generally tech. support which is in the Philippines, who were great people but I had some difficulty understanding what they wanted me to do.

But my main problem was the tech. people were waiting on the phone with me while I tried to get the browser to open up to the sites the techs were asking me. Finally, a tech. support guy told me to put my laptop in Safe Mode, and the internet sped up immediately. He told me that the problem was the software; then he questioned me as to why I didn't buy the software warranty; the warranty prices were from $129 to over $200. I told him that why should I pay 20% to 30% of the cost of my computer? There was obviously a software problem when I received the laptop, and Dell obviously knew there was a software problem or they wouldn't charge such high warranty prices.

One other guy told me I need to get a router which should help. One other guy wanted to run a hardware test. I decided that after my co-worker's Google exec nephew said to avoid Dell, I realized I should have taken the advice. Dell is difficult to deal with since I cannot talk to someone face to face. I get many different answers to my same questions, and some Dell employees are genuinely helpful. But then there are those are not; especially the lady I spoke with when I informed her that I decided to return my laptop; which I did.

I've yet to know the economic damage that my result.

Personal Laptop ordered with Dell on December 9, 2008. Did not receive computer until February 17, 2009. I was out of town and did not pick up laptop until February 19. When I turned on the computer it would not boot up, the progress bar stops at halfway. After an hour on the phone with technical support, a hard drive was sent to an outside company for the hard drive replacement. Once the hard drive was replaced, the computer would still not work.

The Technician advised me that he thought the computer should be returned to Dell and replaced. I have had a very difficult time getting anywhere with the Dell Customer Service and Tech Support teams. I have been on the telephone no less than 27 hours and still have no resolution. NO ONE will assist me in the return of this computer.

I was charged over $1000 for a computer that does not work and cannot get anyone to help me. I have been getting the runaround for the last month, repeatedly transferred to one person in one department to another person in another department, only to be told they cannot help me.

I purchased a Dell Computer on November 22 and received it on December 22nd (the agreed upon date that I would receive the computer was within 8 to 10 days). My complaint, however is on the on-going problems I had with this laptop Inspirion 1525, Intel Pentium Duel Core T3200. I called Dell on 3/12/2009 and told them of the problem; the computer lightened up to the point where I could not see the windows on the screen. Therefore, I could not open any programs because I could not read anything on the screen including the START button. I told Dell (they tried to sell me an extended warranty before addressing my issue) that since this is the second complaint of my malfunctioning computer (the first complaint required a replacement of the model/mother board which was less than 30 days of the purchase (UNEXCEPTABLE).

This last complaint was less than 2 months later as mentioned above. I told Dell that I wanted to have a discounted service warranty because I do not feel comfortable with a computer that is less than 3 months old and already I have had 2 major malfunctionings. I spoke with the Supervisor of Technical Support who because of a heavy accent, I could not fully understand. However, she spoke clear enough to inform me that Dell would not give me a discounted service warranty OR a new Dell computer. She mentioned that my complaint would go to the escalation/resolution department who would contact me.

I received a call from what was suppose to be Dell's escalation/resolution department from someone with the same heavy accent. I asked if this was a third party company working on Dell's customer complaints/service. They told me that I was speaking directly with Dell and they were not willing to comply to my request for a new laptop replacement or a discount on a service warranty. I believe the tactic was to sell me a malfunctioning laptop so I would be forced to buy an $200 to $300 extended warranty. They continued to try to get me to purchase an extended warranty. I was angry and told them not call me again and waste my time if their resolution department is not ready to make an attempt to resolve my issue.

Within a month of purchase, the model (mother?) board was replaced. Less than 60 days later, the screen went almost completely out to the point where it was impossible to read the screen, now I am told by Dell that I need to have the screen replaced. I was without my laptop so my daughter could not finish her product and I could not continue my work assignments during the time my computer is inoperable. This causes me time and money. Please let me know if my situation qualifies for me to be included as part of a class-action suit or what other course of action that I may consider. Thank you.

I own a dell M2300 laptop with a defective nvidia video card. I bought this unit used around 3/08. It's well documented on the internet that the Nvidia video card in this unit is defective. Dell issued a special BIOS update to try to prevent failure of these cards, if have not already failed. For cards already failed, like mine, the BIOS update does nothing. I called dell technical support to get help with this. They refused to help with the problem because I don't have an original the service code for the unit. The problem was at first intermittent and relativeley infrequent. I thought it was a software problem. the problem has since become severe and frequent. This product is clearly defective and should be recalled by Dell and Nvidia.

I bought this laptop for US $1200.00. It is not usable for the purpose I intended due to unreliability and repeated video failures. I have lost a lot of work and time because of this problem.

I am filing this complaint on behalf of my parents who are 82 and 85 years old respectfully. In March of 2008, they purchased a Dell Inspiron 530 Desktop Computer and I set it up for them. The computer is supposed to be under warranty for one year. On about January 20th or 21st, 2009, the computer suddenly refused to boot up. After I spent a significant amount of hours on the phone with Dell Tech Support, they finally agreed to send a technician to my parents' home free of charge (as I said the system is supposed to be under warranty). It is important to note that I live 220 miles away from my parents and do not get to their house on a monthly basis.

On 1/30/09, a technician replaced the mother board and left the computer on and working. My mother shut it down later that day. When she tried to boot it up on 1/31/09, she received an extremely detailed error message telling her that a problem had been detected. The computer again would not boot up. I again called Dell Tech Support and spent a significant amount of time on the phone with them once again. They told me they would call both my mother and me at 8:00 PM on Monday 2/2/09 and we would do a 3-way call while they tried to walk her through the steps to fix the problem. By 8:30 PM on 2/2/09, they had not yet called so I called the direct extension I had for a specific technician at Dell Tech Support and left a message....

My parents have been unable to effectively use their computer for almost 2 months, most of that time being unable to use it at all, despite the fact that the computer is not even 1 year old. At the present time, the computer is not working at all. In addition, they have paid Verizon $51.98 in charges for FIOS Internet despite being only able to get onto the Internet for approximately 1 week during a 2 month period and only after a significant amount of time, and only to have the computer shut down (clearly not Verizon's fault.)

My mother has wasted countless hours on the phone with Dell Tech Support trying to resolve this issue. I am most disturbed because my parents are in their 80s and I truly feel at this point that this case could clearly be seen as discrimination because my 82 year old mother clearly does not understand the details of technology. I believe Dell is not prioritizing an appropriate resolution to this situation because they are dealing with a senior citizen who does not understand everything that is occurring and is not versed in how to appropriately communicate about the situation. I am totally appalled with how Dell has handled this issue.

i bought my son a dell inspiration computer for his 18th birthday at the end of jan 2009, i also ordered mobile broadband from vodaphone, i canstantly rang and e-mail vodaphone saying that were having problems with the computer and the internet would not work properly.they told us to contact dell tech support. we contacted them and got no help the computer still did not work properly.after perservering with the computer for three weeks my son got up one morning to find the screem would not work so we contacted dell again.

they told us to send the computer back so we did.then some 1o days later we recieved a phone call sayin g they would not repair the computer unless i paid a further 158.00 for a new screen. i explained that the model should at least be covered by the manufactures guarentee,and that my son was not a small child and did not disrespect his things.so i was told that they would not repair it. i recontacted vodaphone by e-mail and was told they would not help.i now do not know what to do about this problem.10 days later dell returned the computer to me not repaired,and my son does not have a computer at all now.

my son is a heart patient and does not leave the house very often so his computer was his only link to the outside world,my husband is waiting for an opperation and can not work so we have no way replacing another computer.consiquently my son 18th birthday was ruined and he was very upset by this. i hope dell are happy with there service because were not.

unjustified response after an unsatisfactory service I sent my laptop to dell for repair in January 09 (probably 21/1/09) After listening to my laptop problem I was promised the following service (Dell representative Raj) Hard Drive will be replaced. Image restore utility will be re installed. All software / drivers will be re installed as if they were on my new laptop.

However when I received my laptop back it had following issues: 1. Dell monogram was damaged 2. No drivers were installed 3. Image restore utility was not installed My main reason for sending my laptop to Dell for repair was (despite half price quote from PC world) Restoration of image restores utility (PC world wont be able to do) I contacted customer service and the response was: 1. They will send someone to replace my Dell monogram -- never happened 2. They cant install image restore utility on my system. 3. Even if they did not provide me the service which they promised to me in first instant they wont be able to refund my money. (Even if I return the new hard drive) 4. They also implied even if its unfair and unjust in context that they failed to provide what they promised they still wont be able to refund. (Customer service manager Wunisha)

Since I found it to be totally unjustified on part of Dell so I requested the following things which despite promise still did not happen: 1. I wanted them to send me in writing that they are unable to refund my money despite not providing me the service they promised --- Again Never Happened 2. Only thing they promised to rectify was damaged Dell monogram. Never Happened --- still waiting I have tried to summarise this as much as possible otherwise I had very long, tiring discussions with your customer service team. The most frustrating part was when your customer service manger said that even if on listening to my phone call to their representative they did find out that I have not been given the full service as promised they would still not be able to refund I dont know how you can justify that!