Dell Customer Service

I am sending this email out so that you can be aware of how your customers are treated by your customer service department. I am including a fair and accurate account of the things that have transpired since my initial phone call to Dell on February 1, 2011 at approximately 12 noon EST. Since you record your calls to verify proper service, you will have this all on your need as well.

On February 1, 2012, I had made the decision to purchase a new television. I had been looking at the Samsung Smart TV for about two years now. I knew the size I wanted, the refresh rate I wanted, all that I wasn't sure of was the exact model I wanted. I made the decision to call Dell and finally commit to a new television in part because mine was nearing the end of its life and because my football team made it to the Superbowl and what better way to watch it then to get a big screen. So I dialed Dells 800 number and was connected to a customer service rep (CSR) by the name of David.

I told David all of the above and that I wanted 8000 series based on an email that I received as part of agreeing to receive emails from Dells MPP program. Knowing the price I asked if he could look into extending my credit line with dell. I choose a television that would require a credit extension of under $400. He told me it was too hard and he couldn't do it case closed. David refused to look into the extension of credit. I pay my bill on time every month and have purchased two new computers from your company in the last two years. In those years I have nearly paid off both computers and was given a credit extension that I did not ask for as well as an interest rate reduction. Because he refused to even try, I had to lay out cash to buy a lower model and Dell lost money. I am unaware of any company that would be willing to lose a sale or even a few dollars in profit in this economy but in this case he was very willing to see this happen.

I purchased a Samsung Smart Television series 7000 (order #**). When I called the first thing, I asked If I order this from you today will I have for the game on Sunday? David, my CSR who was taking my order assured me that it would be here by Friday. I offered to pay for overnight delivery to ensure what I would have it. I was told that was not necessary as Dell pays for the freight. The same day, I received an email confirming my order and delivery date of February 3rd as promised. Later that day at 11:02 pm EST, I received a second email from your company stating that I was to receive my Television on Feb 9th (which was not the date promised). This email remained unread until the next morning. I never would have placed this order if I was informed that having my television delivered to my home was not possible.

After receiving the email from Dell telling me that my television would no longer be available for delivery by February 3rd, I called Dell. I spoke to many people that day all repeating how sorry they were that my CSR would guarantee that delivery date because they were not allowed to do this. They told me that they would look into this and offered me $100 off my bill. I told them that was not good enough since the delivery date was the only reason that I ordered the television in the first place. After being connected with the supervisor, I was offered $250 off my bill which I accepted. But as of today have still not seen reflected in my credit statement or an email ensuring me that it would be there.

On February 2nd, I received an email from the Dell instructing me that my order was shipped. The email named the freight company as Pilot and including a tracking number. It also included a change of delivery date stating now it was estimated to be delivered sometime during week ending February 10th. When I called the freight company, I was informed that Dell only ships economy and not next the next day. I was also informed that this is a common Practice of Dell to promise next day delivery and never send it that way. I kept in touch with Freight Company, they informed me when the truck that contained my Television arrived into their depot which was nearly 4pm EST.

Determined to receive my television in time for the game, I then drove into Jamaica, NY to pick up my Television which is nearly a 4 hour trip from my home. While waiting in the dock for my television, I met another gentleman picking up his television. He was also told that he would have the television by February 3rd. The people at the freight company said that a few people had already been there and more were coming to pick up their orders as well. I realized that delivery can be expensive but promising one thing and delivering another is unacceptable.

I paid for set up and was told that since my television was due in home by Friday, I would be able to set up an appointment for installation on Saturday, still leaving me plenty of time to ensure it was properly set up for the game on Sunday and Id be able to watch it in all the full glory of my new television. Your installation team began calling me early Friday to set up a time for them to come to my home. They were even informed that my television was due at my home on Friday. I unfortunately was unable to secure a time for the weekend since I was still unable to secure the day of delivery of my television. I had to set up my television by myself. I paid $100 for this service which I did not receive at no fault of the installation team. They did show up on February 7th for set up, which I will touch on later.

When I came home, I began setting up the television. I noticed right away that I was missing HDMI cables. I asked if this item would be included because while looking online, I saw they were priced at around $4. David had informed me that these would be in the box with all the other cables I need to set up the television properly. That evening, I went out to purchase the cables. I went to best buy and asked the help of the associate there and they sold me a cable that cost $54 with state taxes. I, then, proceeded to set up the television by myself. I called your customer service department, explaining what I was promised and what I didn't receive. I was told by your representatives that they were so sorry and promise to look into the matter to make sure it did not happen again. I informed them that this was not very satisfactory or helpful.

On Monday, February 7th, the installer came to the house to verify that the television was set up properly. While going through check list process, he noticed a pixel broken. He made a note of this problem on his paperwork. Since Monday February7th, I have been on the phone with your customer service department. I again, was informed that they were so sorry but having a broken pixel was not a problem. After informing them again, that a broken pixel in a new television was a definite problem they offered me $150 discount. I do not find this helpful or very satisfying. I also asked to speak to a supervisor and manager of the department; they also were not very helpful. In fact, I was hung up on at least 2 or more times. When I finally spoke to a supervisor, I received the same standard answer I'm so sorry and promise to look into the matter.

As a result, I no longer want the television I ordered and no longer want to have any future dealings with Dell. I informed the last Supervisor I spoke to by the name of Angel of my decision. He said he would email me the information as to when your company would be scheduling the pickup. As of today, your company has yet to inform me of any intent of when they are sending someone to retrieve the television. I have no intention of paying for anything as a result of this whole experience. I will finish paying off my computers and then I will be closing my accounts with Dell.

I have tried to get satisfaction for my problems from the day after I order my new television. I have spoken to many CSRs and people who claimed to be managers. I have asked for titles, first and last names and in response they would say manager and a first name. When I again would ask for a full title and simply they respond manager. Manager is not a full title, which I asked for. When I again asked for a last name, they told me I could refer to them by their first name and that would be enough. I was even told I don't have a last name. Before even finding out what my problem or problems are, I was hung up on by several managers. All in all your entire customer service department is unhelpful and rude. Asking for full titles and names is a common practice and being hung up on because they refused to provide me with that information is unnecessary.

David, my initial CSR that I placed the order with was uninformed of all the things that I would need to set up my television properly. He told me that the HDMI cables were included and that I wouldn't need to purchase them, as I have previously stated. When the installer came to my house, he told me I also should have a wireless connection for the Blu-ray player. No one prior to this had even mentioned this to me. These are just two examples or how uniformed your CSRs are. To properly help people they should be fully informed on all things that the equipment you are ordering would need.

I also tried to get satisfaction for this via social media. I posted my complaint on Dells Facebook page. I was then asked to private message a CSR for some help. I told them that I knew that would not allow me the outcome I desire. I gave them a shorten version of this email and they have not responded to me yet which is now 5 days later. My overall experience with Dell has been less than satisfactory. I am sending this email out to try to get some satisfaction. Since as of today which is a week after my initial contact with Dell there has been no real attempt to satisfy my problems. Thank you for taking the time to read over this email and for your speedy response.

Purchased Dell laptop in July 2011 for daughter to take to college. Within first week, computer shut off when I moved it. We got it back up and running. Then in September, it happened again. In October, service was called and the power cord/battery were replaced. Then in November, it continued to happen. In December, went to use CD and it wouldn't work, so the CD/DVD was replaced. Now in January 2012, computer shut off when moving it and it won't turn back on.

Called service and they are now saying the motherboard needs to be replaced. How can you pay over $800 for a computer that everything is being replaced. It is very frustrating because everyone that you speak with is in India. They are more concern about their ratings in the service than they are helping to fix the problem. I would like to discuss the "lemon" product with someone at Dell corporate in the United States, not India where they have no power to resolve this issue.

Several months after purchasing an Inspiron laptop and Dell printer, the printer/computer stopped printing envelopes. It fed the paper and made all the appropriate noises, but no print! After speaking with 3 Dell support people, I was switched to one who said that even though the computer and printer were under guarantee, this was not covered as it was a software problem and they could help me for $129.

I am obviously naive, but when I purchase something that is guaranteed and it breaks a few months later, I do not expect to hear that the guarantee does not cover that problem. Dell is clearly not a reputable company. A technician playing on my screen could fix their faulty product. What makes them think it is worth $129 to fix what they should be apologizing about not charging for? Next time, HP for me.

I had ordered a Dell laptop. It had an AmEx $125 gift card. I never got the gift card even after 15-20 days of receiving the system. Around one month later when I called, no one was aware of what is going on? They had completely missed it. Then the process started with AmEx. Meanwhile, when I had received the system, they even got my address wrong. Luckily, I was able to get my system as it was held at the leasing office. I immediately called them and asked them to correct all my address in the system to the current address.

Now coming back to current day, I still have not received the gift card. I got a call from Dell inquiring whether or not I received it. I inquired regarding the address and they still had it wrong. They have shipped it again to the incorrect address even though I had updated my correct address in the system three weeks back. Now the problem is that they are not ready to provide me the AmEx gift card and refund of equal amount on visa card instead are forcing me to take Dell gift card which is of no use, as I don't want to buy anything from them. They are now saying that it is my only option.

We purchased a Studio 15 laptop for my daughter to use in college just over two years ago. We are on repair #13! Latest flurry of issues was that the LCD backlight died in December for the second time. They had a tech come out who fixed the LCD but broke the webcam. We had Dell come back and fix the webcam, but then the case was busted.

This time, Dell had us send the whole system in so they could do an end to end checkup. One month later, the LCD backlight went again. This time, Dell support was horrible. We spent hours on the phone providing numbers, waiting on hold and so on. No one is empowered to make any decisions and after 4 separate calls with four separate levels of response and willingness to help, there seems to be no rhyme or reason.

We called on Sunday and were given repeated assurances that the part would be shipped Monday morning and arrive Tuesday, to expect a call on Tuesday to setup the tech visit. No work on Tuesday, so I called them back where I got the biggest jerk ever. This guy would only tell me that the part hadn't been shipped and refused to speculate as to when it would happen. In particular, he made it clear it would not ship Wednesday either even though I was speaking with him on Tuesday morning. After being very frustrated, I then got a call from someone else who had no knowledge of this guy saying the part had been shipped and would arrive Wednesday morning and the work would probably be scheduled on Wednesday. I have no idea what the other guy's problem was.

I have owned numerous Dells over the years and have had occasional service issues, but this has been a humbling experience. It really seems like no one knows what is going on. No one is in charge and customer service policies are random and arbitrary.

First of all, the dealer supplied a laptop with much poorer specs than what I requested. It was an old model no longer in Dell warranty time and at a humungous price. The Vostro 1320 was not powerful enough for my needs. Dealer refused to take back. Eventually, it started getting weirder and weirder. I had to rent another laptop to use since this thing didn't do what I needed. Then it died. I tried online support, got diagnosis of dead motherboard. I called phoneline support, got same diagnosis and promise of technician at my location within two or three days. No such luck. A week later after three calls to them, a techie showed up with insufficient parts because they gave him the wrong details and diagnosis.

He took it to their lab for completion of repair. That was almost a month ago! I called to ask what's happening. In the meantime, they changed the incident case number. It took considerable time to discover the new number. News? Not ready yet, waiting for parts, arrival of which is unknown. OMG, this is really out of hand! Outrageous ripoff price, not what I ordered and unrepairable! I lost income for time without computer. I lost important data when it self lobotomized and did same to backup off-board HD, plus, I have had to pay out money on a rented laptop to replace it!

Chat is worthless, useless. I wrote a letter to Dell headquarters and got no response. I called today, long distance 15 and a half minutes to support in Texas and got total refusal to deal with my problem because I bought the Dell computer outside of the USA. They even refused to send a message to the local "support" center to get on the ball and deal properly with my case. This in spite of my pointing out that I have been a loyal Dell customer for 10 years with well over a hundred computers purchased via my personal use or recommendations to institutions I work with.

I've owned my Dell for only 7 months. There's been issues from a non-functioning keyboard to motor noise to the latest--the battery will not recharge from the beginning. I've used laptops for business for 15 years. The last before Dell was a Sony Vaio that lasted for 10 years, an Acer that still works, and an Hp passed on to my son. This is the first shiny new out of the box laptop that has malfunctioned from the beginning,

I am tired of a new computer that has problems. I belong to writers' communities and write business articles weekly. The only thing I feel is my recourse is to began publishing how badly your machine works.

My new Dell 17.3" Designer Notebook-4GB RAM, 500GB HD, Core i5, is a huge disappointment.

My XPS laptop freezes and I have been troubleshooting with Dell technician for more than two months and they cannot find the solution. This is a lemon computer so I tried to get a replacement or refund but they still want to troubleshoot. This is insane. They don't care about the costumers.

I never did get the tech support. I eventually solved the problem myself.

At multiple points, Dell employees took my number for call backs if we were disconnected. They never called back! A day later, a manager called back to tell me that the tag had been fixed but he would not give me the details of my Dell coverage! The same manager refused to send me an email with directions about how to contact Dell with a complaint.

At this point,I do not believe my service contract with Dell is valid. I am outraged at this bad treatment. Dell should either repay my insurance fee or make reparation not this horrid service.

One last thing, Dell has a cacophony of number associated with any service. Every time I call in I am asked for another number, a service tag, service code, customer number, and now another one.

I called Dell support four times before I was finally connected to someone whom attempted to help me. The first three calls, I was asked several questions such as the number on the back of the computer, my name and address, telephone number and problem; then all my answers were repeated back to me. The next step on all three calls were to be transferred three more times with the same questions asked and repeated back to me. On the fourth transfer on all the calls, I was asked the same questions and then when I said what the problem is, I was hung up on with no call back. The fourth call, the same scenario was repeating itself and I told the person on the line the problems and said that if it happens again, I will be reporting this to "8 is on your side," This time, I was not hung up on.

After the tech person took control of my computer and tried to fix it, I was told that I would be receiving a call today from Dell technical support to find out if I was still experiencing the problem. I received the call tonight at 9:30 from 800-456-3355 which I answered and heard nothing. I said hello four times with no answer and finally, I heard three beeps then I was disconnected. I called the number back and it was Dell and the message was that I was to call back during regular hours.

There is more to add but I am disgusted with Dell support or should I say lack of support. Each time I called, I was connected to someone with a heavy accent that sounded like the person was from India. I had a difficult time understanding these people so I asked one of them if they were located in India and I was told yes. So Dell has outsourced their customer support. I have read many online complaints which are similar to mine and have come to the conclusion that I will not be purchasing a Dell again and cannot recommend Dell in good conscience.

The outcome is that my computer is still experiencing the same problem and now the tech wants to reinstall windows which means that I will lose all data on my computer. I will be sent two discs and to call one of two numbers to have windows reinstalled. These numbers are: 877-409-3272 and 888-257-6372. I feel Dell has traded customer service for profits. There are many choices out there and I will not choose Dell again.

I bough a Dell laptop XPS 15 in a shop in Wanchai Computer Center on the 20th December 2011 and it won't start anymore on the 20th of January 2011. So, a day after we went back to the shop, just to get answered that they can't contact Dell service in Hong Kong due to a Holiday. We went back to Guangzhou and got home, angry and very disappointed. Till today, 26 of January 2012, no service hot line or what so ever to take our call. No idea why a big company as Dell would have no reliable representative. The quality of product was so bad, how come it just wont start after only a month? Who cares about your customers Dell?

We bought a Dell Inspiron all in one in March of 2011. The computer went out in Sept 2011 and Dell sent a tech to install a new hard drive. In Jan 2012, the computer started blinking on and off and finally stopped working. They sent a tech out today who replaced the board, video drivers and something else. Well, it is still doing it and it doesn't work. The tech called into Dell and they hung up on her when they didn't like what she had to say. You can never talk to someone from the US. They are always overseas so they don't speak good English and they don't care. I will never buy a Dell computer again. They suck and now I have a computer that doesn't work that is still under warranty and I am still paying for it and no one will help me! Stay away from Dell!

I have had a problem with my Dell laptop for almost one year now! I have had three hard drives put in this laptop since I bought it in March of 2011. I have been trying to get it fixed since then with no luck. They just keep telling me that it is my problem. Well, I will never recommend a Dell product to anyone ever! I told them that all I want is a new laptop but they pay me no attention! Well, I am going to let the consumer reports know about my problem and I will tell everyone that will listen to me! They need to replace my laptop with a different product! Never buy a Dell product. They don't stand behind their products or fix them! Thank you for listening.

I will never purchase another Dell. Since my new Inspiron 14Z arrived, I have had nothing but trouble. It blanks out. After about seven hours of my time with Dell representative, it is still not fixed. I have had both e-mail and telephone contact. Often, I have to wait on the line, I am referred elsewhere or an agent tells me he will call back and doesn't. The reps are from India and the Philippines. This does seem to make a significant difference in effective communication.

Dell has the worse customer service ever! At the beginning, my laptop randomly shuts down by itself, so I contacted Dell for help since the warranty has not expired. They first suggested me to send the laptop to their depot to fix the problem. However, it is going to take 10-13 days which is too long for me because I need the laptop for school. So the agent recommend me onsite service. For the onsite service, they will send technician to my place to fix the problem for me, but it will cost $59. Without giving me enough time to think about it, the agent ask me for my credit card information, so he can place the order for me. I gave him my account information although I thought it was a little bit of price. But it would be fine as long as they can fix the problem without taking my laptop away.

Two days after I bought the service, technician came to my place with the parts needed to be replaced. He took only half hour to replace the motherboard, fans, and so on. Then, he said okay, everything is fine now. I was so glad that the problem has finally been fixed, and I thought the service was actually worth $59. However, when I tried to charge my laptop, I found that somehow the charge did not fit the charge port. The problem had ever occurred before the technician replaced the parts for me. so I contacted Dell again and describe my issue. They said they will send the parts to the technician again, and the technician would replace the apart for me again.

Two days later, the technician came and replace the parts again for me for free. I was so satisfied by dells service by then. However, the day after the second replacement, my laptop randomly shuts down again. I had no choice but to contact Dell again. They told me that they would send technician again to replace the parts. Even though I really doubted whether it was going to work by simply replacing the part over again and again without examining the system first, I had to agree with them.

At the third time, after the technician replaced the parts, which was exactly same as what he did at the first two times, I checked charge port first because I was afraid the same problem would occur again. Unfortunately, I found the charge cannot fit the charge port again. I asked the technician that's why the same problem came out again and again. He said he totally had no idea. But he also said it was might because the parts he replaced for me every time was recycled. The same situation has been occurred few times before. And then I asked what he can do to solve the problem. He said there is nothing he can do but simply replace parts that he receives the parts from Dell since he is just working under a sub-contract.

Then I talked to Dell again. They offered me two options, either waiting for next onsite service or send my laptop back. I do not trust onsite service anymore base on past experience, so I took the option that sending the laptop back to their depot. Since the onsite service did not solve my problem but wasted lots of my time, I told them I would like the $59 dollar back. But they told me the money was not refundable. I asked them why I should pay for it since the problem was still there.

They answered that because they sent the technician. So I asked them whether it meant I should pay it as long as they send the technician no matter the problem is solved or not. They said yes. I told them I have not been told about this when I bought it because If I knew the onsite service would not guarantee the problem would be fixed, I would not buy it.

They told me there was no way to know whether I have been told or not. I said they can check the online chatting record between me and their online agent who placed the order for me. They then said they had no access to that. So they were saying the money was not refundable no matter what. I felt I was deceived by Dell because I spent $59 for nothing. In the end, I have to send my laptop back to their depot anyway. If the onsite service could not fix problem, why did they recommend to their customer at the first place? And why could I have the money back since my problem has not been solved?

I purchased a Dell Streak 7 Tablet from T-Mobile in June 2011, and I later found out that I had to go through Dell for any warranty issues. Well, my tablet stop charging. I had to send my device to Dell (which I'm not used to, because T-Mobile would just send you a replacement device), and after a couple of weeks since, I had not heard from Dell.

I called them. I was advised that since the charging port was damaged, it's not part of the warranty and it was going to cost me $249.99 plus tax to have the device fixed. Well, the device only cost me $168.00. The Dell tech explained that my warranty only covers minor internal damages or software problems and not charging ports. I asked if I could get a copy or see the warranty online or if they can send me a booklet. They said that the warranties are not online and to try to get the booklet from wherever I purchase the device.

I only rated a 1 because it won't take a 0. I ordered a "certified" refurbished Alienware M17x R3 on 12/16/2011. I received the order on 12/21/2011. Everything worked great. I left the machine on overnight to download the Windows updates etc. The next day, when I woke, the laptop was off. I figured the updates had shut the machine off. After work, that afternoon, I restarted the laptop. The video no longer worked. I called tech support. They had me hook up the machine to external monitor and that worked, but the machine was very sluggish. They determined that they could not repair over the phone, that I needed to return it to depot.

They received the machine on 12/23/11. I received the machine back on 01/06/2012. They had included a note that they had replaced the motherboard, video card, memory, and the hard drive. Who certified this thing, the janitor? Anyway, everything worked, or so I thought, games played, internet, everything. Well, I threw a blu-ray movie in and about 35 minutes in, it shut the whole machine down. I determined, after talking to tech support again, that this machine needed to be returned for a refund. Dell received the machine on 01/11/12. They stated it would take 30 days to process refund. It's strange that they hit my checking account (paid with debit card) in less than 30 minutes after placing the order, yet it takes up to 30 days to get my money back.

Almost 4 years ago, I purchased an XPS desktop valued at almost $4000. The PC was great, the service was great. Still have it to this day, actually I'm typing on it right now. But I'm a gamer and it's starting to show it's age, so in December I decided to go with a gaming laptop. The laptop came in the email, everything went perfect. Till I plugged it in, turned it on, then everything went downhill from there. Now, whoever is "important" at Dell, I recommend you read this because I'm not the first and I sure as hell won't be the last.

2 days after I received the laptop, the thing failed on me. I had installed 2 games and one morning, it decided not to turn on so i called customer support which turned out to be a total waste of time. I had to re-install windows and lose all my data plus several missing components (alienware command center, FX lights) were all gone. I know right now you're thinking "you had it for 2 days, how much data could you possibly have on there". Well when you purchase and download games at 25gigs and 10gigs over the internet, your ISP bill skyrockets and goes over your monthly limit since you have to re-download everything because Dell does not know how to put together a computer properly.

I called Dell again and asked to return the computer. After a couple debates with customer service, I was sent a return label in my email and off it went the next day. At this point, I'm already displeased with the service I have received but I still decided to go with Dell and this time, I went for a different laptop (a much more expensive one I might add). So I placed my order, received an acknowledgment email (no confirmation, no order number, no nothing) And to this day, the thing has still not been processed. I have been waiting almost 2 weeks now and my order has not been processed, heck Dell customer service can't find my order in their system but Dell sales department can. This is where it gets fun, try to keep up.

Dell calls me yesterday to ask me about my order, so I ask him why my order isn't processing. I was told it should definitely not take this long, "I will put you in a conference call with the Dell sales team and we'll get to the bottom of it," says the Dell representative. I waited 20 minutes on hold to get to this so called conference call so I hung up. (I was at work but that is besides the point). 6 hours later (while I'm at home), I get the same call. He told me we'll try this again tomorrow. Today I receive the same call. "Sir, let's handle this right now." Tries to connect me to the sales department. Oh but wait, sales department is closed because he called me at 6pm, therefore, now I have to wait yet another day for this so called phantom order I placed when it's clearly in their system but for some reason no one can find it.

I received a confirmation email for this order, why can no one in this company find it. I have had nothing but grief with your customer, sales, and tech departments. Furthermore, I don't want to sound out of line but it would be nice if when I called there, I could get an operator that speaks my language which is English. Dell, you ain't the cheapest on the market but your PC's are made affordable because of financing which is why I chose Dell but this service you provide is totally broken and when consumers are paying a lot for your product, I strongly recommend you accommodate them with whatever they need. For a million dollar corporation, I'm sure my little problem will go unnoticed and tossed to the side.

How long till someone takes notice? As I said before, I'm not the first and I won't be the last. Your service is terrible and I would not recommend anyone to buy a Dell, not anymore. I will be calling again tomorrow to cancel my order once and for all. You just lost a lifetime customer due to inappropriate customer service and poor handling of the situation.

I will never buy or recommend another product by Dell. For a good 10 years they were the best. I think I could be the poster boy for the problems with customer support. What a small problem would turn into a huge issue, so their overseas department could rake the money in by saying it was a software issue. I had issues that would take a week to fix under warranty. Sometimes I would be on the phone for over 12 hours. I begged them once to just let me go to sleep. It's 100 hours plus on some simple port not working. I could go on and on.

Ever since that time, Dell is giving me the runaround. I got the device by Tmobile with a contract and a monthly fee and they refused to stop the monthly charges of almost $50 a month. Dell still is going to 3 month and my device is nowhere to be found. Now Dell is also refusing to pay and is not 100 percent sure when I will be getting the device back. After many phone calls to resolve matters, Dell refused to provide the president's hotline number to put a complaint and does not want to pay for my services.

On December 30, 2011, I called Dell Service Representative. It was 10:11 pm. I wanted to buy an extended warranty for my desktop. The sales person told me that Dell had a special on Samsung flat screen televisions. The price was $447.99 with tax so it came out to $487.75 so I agreed to purchase it.

The following day, my husband went online and researched the same Samsung flat screen television at Sears.com. Their price was $387.00. I immediately called Dell to cancel the TV and I was told that wasn't possible because it was in the shipping process. Dell's unwritten policy is one has up to 4 hours to cancel an order, that is what I was told by a manager. My response was that everywhere else, one has up to 3 days to cancel an order and they have 4 hours. I told them that the unwritten policy should be changed. We should be given at least three days to decide if we really want to buy a product from their company.

Last January, I purchased Dell Data Safe to back up my computer. The tech person said it was on and it would back up automatically. Then in November, I had a virus. Dell tech support, said, "I see where you bought the Dell Data Safe, but it is not on your computer." Needless to say, I lost all my information. On top of this, the tech person, said he would put it on. He also strongly suggested, "I want you to buy another year of Dell Data Safe and we will add it on to your subscription." They did not add it on to my subscription. On top of that, they cannot properly load the Dell Data Safe unto my computer. I was on the phone for 4 hours last night and another 4 hours today without any resolution. I have talked to 8 different tech people, most of them are from India. I am sick of the run around from Dell.

I cannot resolve the months of Dell Data Safe I paid for and did not receive the service. Dell also has not been able to resolve the issues why they cannot download Dell Data Safe properly onto my computer. I have to go out and buy and external hard drive tomorrow. I am not sure why I need to pay them on top of this. I paid for all the extra service and I will never buy another Dell again. My next computer will be an Apple.

I bought a new laptop ( Inspiron N5050 Core I3 ) from Computer Plaza, "Good Speed Computer", on Dec 15th and the shop told me to pick it up on Dec 16th as they needed time to load Windows. I picked it up on 16th and paid the balance due. It was fine till Dec 20th when all of a sudden, it started shutting down and freezing on it's own wherein I had to reboot manually and lose all my data every time. This was happening 2-3 times a day and finally on Dec 23rd, I went back to the shop and told them I wanted a new laptop. I hadn't noticed when I picked up the laptop and paid the balance that the invoice was dated 1 day earlier being Dec 15th! I was then told this is the 8th day and "we can't give you a new lap top as that is only valid for 7 days after purchase". I was really upset.

Then I am told that it must be software problems and that they will reload Windows and all and I could get it back within 2 days. Great! Now all my programs and data of the past week will have to be redone and reloaded. Then I got a phone call saying that it is most likely the cooling system and that a Dell technician will be there on Wednesday to check it out and that I may get it back on Friday, the 30th of December. On Wednesday, the 28th, I got another phone call saying the Dell technician checked and the cooling system is not the problem so they will reload Windows as it must be a software problem. They reloaded Windows and I picked it up on 29th.

I reinstalled all my programs and well, on Jan 1st, the same problem starts again. It shuts down / freezes twice. On Jan 2nd, it was the same thing. Today, Jan 3rd, I am bringing it back and am also upset to have gone to the Dell site and enter my Service Tag number and get a pop up saying, "Your Dell Product is out of warranty"! This is unbelievable. So now, it looks like I am stuck with a brand new Dell laptop that doesn't work and keeps crashing and nobody will take responsibility for it. It's grab the money and go as usual.

This is my second computer and printer purchase with Dell. It has been a nightmare. I have been told dell cannot help me with software because I did not purchase it. Well, now I'm told I did, software 664741647 but I never got to use it. I got ripped off. Now I try to order ink on my preferred account. I pay every month and have a real need to get ink sent out. It's another problem. Maybe I should just stop paying and see how they like it.

I purchased my Dell in 2006 with a complete customer care warranty. I then renewed it in 2009 and it was good until 2013. I have had no problem until now (2011), getting my laptop fixed. When the technician came out, he told me that my warranty would not cover certain parts like the accidental damage but prior to that, I had two motherboards replaced. So I called Dell and they said that my warranty was extended in error and they were taking the warranty back because I had not purchased it. Now if I had not purchased it, why was it extended?

Don't buy anything from Dell. I had to get legal counsel. I asked them to send me paper work on why my warranty was canceled and they refused. Why? The reason is obvious. They offered me a one time free of charge where they would replace parts. Yes, I want an attorney to contact me.

My husband purchased unbeknownst to me a computer gadget for the holiday from Dell. My husband's bad idea. Something I did not need or want. When I called Dell Christmas night after opening my gift I got the run around and spoke to a few people in India who did not know what to do. Finally got connected to a last ditch recording that said they were closed. When I tried the next a.m. I was told that the purchase was over the 21 days and told my only option was to keep it. No other options. What option that response is not an option?

They did not even offer to exchange and maybe I could do an upgrade, heck I would have to pay a little more but at least I would get something close to what I maybe would consider. Now that is an option. Now I'm stuck with something I cannot use as a gift and my husband out the money. I did not have anything bad to say about the product itself but now don't buy from Dell. Worst service ever! Consider yourself forewarned. They super suck!

I purchased a Dell laptop for my son for Christmas in October and I learned that he had purchased a laptop several weeks earlier. I contacted Dell to return the laptop. The item has not been opened and is in the box exactly as when it was shipped. There is a 21-day return policy with Dell and they would not return the item. I did talk to a woman who told me that her supervisor gave me an approval to return the computer as an exception and she was transferring me to someone that would facilitate that transaction. Well, I was on hold for over an hour and when a representative from Dell answered, they told me that they had such an overload of calls, their system was down and I had to call back on Monday. I called back and I was on hold for two hours, transferred several times, and to representatives that can hardly speak English. They will not return the item. They didn't care about my situation. They were rude and even hung up on me. The bottom line is, I will never ever purchase a computer from Dell ever again! This company is terrible.

Below is my email regarding the awful service and product that was given from Dell Israel:

Dear friends, I want you to know that it is almost impossible to receive service from you in Israel. Activity hours are not activity hours and the representatives are unable to help. Unfortunately, I have purchased an Inspiron, N5110 laptop from you and I must say it was a mistake. I'm a music producer. When I bought the Laptop which is an Intel i5, 4GB RAM, etcetera, it is supposed to work great. I didn't thought it will make so much problems. In fact, this laptop made more troubles than help. I must mention that together with the laptop. I have a very expensive professional sound card of NI, a complete Audio 6. When I have started to work with Cubase SX5, I have noticed that there are a lot of dropouts and that I can't work with the computer.

I tried to figure it out why but I was with no solution. I left it for later since I am a student that works 11 hours a day. One day, less than a month with the computer, I almost never used it while I'm surfing in the internet and listening to music which was very hard to the computer either to perform together and the computer crashed with no reason! After I tried to re-open it, I just received a note that I have a problem with my hard disk and my Windows was unable to work. I tried at least 4 to 5 times to receive from the support in Israel although it was almost impossible. Since I explained to them about the short story of my computer which before the crash I was unable to perform simple commands, they didn't want to help me.

At the first time I called, I gave my service tag, I explained all issues and the representative told me that in about 72 hours, someone will call me back. Of course, it didn't happen so I called back. When I called back during activity hours, no answer was given. I left a message to some guy but no one called back again. I tried again. My call was disconnected as if on purpose several times then finally, a representative answered. He explained to me that since I told them that my laptop is unable to work with music, they won't call back and I must call again when I have the laptop with me, give all details again and perform a new system test. I was frustrated so I did what he said. I called, a representative answered, he understood me and we performed the test together. He sent me to Yael Laboratory in Herzliya to exchange the hard disk. If it's not enough, when I received the laptop back, I have installed the Cubase SX5 again, tried to work, although of course, it was still impossible. It wasn't only the sequencer that did not work. When I was surfing in the Internet and listening to music together, there were the dropouts again! How come? It was such simple commands!

After I have updated all of my drivers several times, I called again. Someone answered, I don't remember how much times I tried to reach the support this time as I told before it is very difficult, and he said it is not supported. I wasn't surprised at all. I have realized it is my problem. I should have done a research before I bought the laptop. So now, I did make a research in the net. I figured while visiting Steinberg's forum and others that I'm not the first who complains about music dropouts with Dell laptops. I have figured it out alone that it is their wireless network driver who makes all the troubles so I removed it from the computer and I have no internet now which is funny, a laptop without internet. Now, I can make music in Cubase SX and listen to music in winamp, media player, etcetera with no problem while I'm surfing although I have no wireless internet. I really hope someone will read my letter and provide me an appropriate response.

If there is a zero for my overall experience I will rate my experience with Dell as 0. I placed an order on December 7 for a part to fix my laptop screen, and the estimated delivery data was 12/16. A week ago, I got a phone call saying my delivery will be delayed, and it would be 12/21. I said I want to continue my order, because it's from Dell, and I trusted the quality of the product. Then I got a phone call again today (12/19), and they said, my delivery will be on 12/26, and no one can assure me that there will be another delay or not. It is ridiculous!

I called customer service, and the answer was you can choose to cancel the order or keep waiting. If Dell does not have the part, just tell me, I will find it somewhere else. Don't just tell me that I have to keep waiting until they find the part for me. Not when they told me that they have the part in stock, when I placed the order on December 7. The whole experience is terrible, and no one is willing to solve the problem, not when I have waited for 3 weeks, and is still waiting for the "possibility" of the delivery.

To follow-up on my previous complaint, after sending my complaint up the chain of command, I've heard from both the escalation department, checking to insure that my repairs were made, and I also heard from a representative in Dell Corporate, who apologized for all that had happened, and offered to replace my computer with a newer model, after learning about my difficult experience with customer service. They really are trying to make good and make amends for what had happened. I am very pleased with their concern and follow-up.

I have a Dell laptop. On November 28, 2011, Windows 7 would not start. I called Microsoft and we spent an hour trying to recover it. No go. They said it was likely a Dell hard drive crash. On the evening of November 29th, I ran a 5-hour Dell diagnostic tree on it, and in the end, it reported 9 hard drive errors. On November 30th, I called Dell support.

The customer service representative for Dell was arrogant, pushy, and very rude. In addition, I couldn't understand him through his heavy Indian. (It doesn't matter what his accent is, I just can't understand him). Ignoring his own company's Dell Diagnostic Tree results, he insisted it was software (i.e. Windows 7) and said for $129.00, Dell would fix it for me over the phone. Promising me it would work and not having the bucks to buy a new laptop, I agreed to pay the $129, at which time he put me through to a sales representative (also couldn't understand him and he was even twice as rude and pushy as the first guy) who kept trying to sell me an extended warranty for $260. I said no thank you. He would ignore my 'no' and continue to push it.

Finally, I lost it and told him harshly, I said, "No, thank you! Please just go with the $129 service!" Finally, he accepted that and I spent the $129 to get the help with the software recovery. Then he transferred me back to the first guy I couldn't understand who proceeded for an hour-and-a-half trying various steps that were just getting more and more ridiculous. Finally, he said he didn't know how to fix it and it "might" be a hardware problem after all!

I wanted to scream! He said he was going to place me on hold and talk to some hardware person on his "Dell Team" (I feel like I am taking one for the Team!). He comes back on and says that the hardware guy wants to talk with all 3 of us on the phone. The Dell hardware guy asks for the 9 error code results from the Dell Diagnostic Tree I had run the night before and told the software guy that was still on the phone with us. I got to about error 4 and he said, "No need to go on as you clearly have a dead hard drive. We can replace that for you by you ordering one from our Dell Sales Department.

Then when you receive it, just call us and we will walk you through with installing it and then the software department will honor that $129 purchase of software recovery for you." I asked why would I need the $129 software recovery if it came with Windows 7 on it! He said they would be able to address any problems or questions at the time I received it, and if I did not need the $129 software assistance, I could cancel it for a refund. Then he transfers me to their Sales Department which was in the Philippines. Sorry if some consider this non PC, but I consider it perfectly acceptable to state the truth that I could hardly understand her either due to her accent. And this by the way was well after 3 hours on the phone that evening by now! I told her it was extremely urgent that I have the laptop working by December 5th.

She assured me they could deliver it next business day service, which would have been December 2nd. I vehemently asserted the importance that I receive it before and working by December 5th. She promised me there would be no problem. I paid for the drive with windows 7 professional on it, and for the next business day delivery for a total of $149, which was confirmed by her on the phone and in writing via an email sent to me that evening (the 30th). Oh, how I bet you can see what is coming next, huh? That's right, on December 2nd, I got an email from Dell saying they could not deliver the hard drive until the 7th of December now! I called Dell and asked why this was going on and that I felt so cheated and disappointed with Dell's business practices. Note: I told them assertively but remained polite.

The Dell representative said they were sorry but it was due to the floods in Thailand. I said, I am sorry for the fine folks of Thailand, but that was back in July and asked how a major company could still be that messed up on orders and shipments 3.5 - 4 months later and not tell me in the first place when I ordered the part and paid a total so far of $280 and still don't have anything positive to show for it! No answer other than, "Sorry, but we can deliver it to you on the 7th of December, sir!" I need it and it was still less than a new laptop so I relented and said, "Send it."

I borrowed a friend's laptop for a week for some work I needed to do. I then got a voicemail on December 7th from Dell. Yes, Dell said it would now be the 12th of December, "We promise you, sir." Yeah, yeah, okay. Come the 9th of December, I get a call stating they cannot now deliver it until the 15th of December. So immediately went online and I Googled: "Dell Delays due to Thailand Flooding". There I read an official statement from Dell that was made on November 16th that they are not able to get deliveries out of Thailand in any timely manner and they wish to notify their customers. Oh, really? Then Dell ought to have known on November 30th when I spent hours on the phone with them and spent $260 for something they know they don't even have let alone know they cannot even deliver it!

I am just livid! I have called and called over the weekend and today and I cannot get a hold of anyone to help me cancel the order and to tell me how I can get the refund of my total monies spent! Shame on Dell and their poor business practices! I wish I could sue them for their deceitfulness, rude service, and what has amounted to nothing less than a business and financial scam! I cannot believe that a once good company could fall so low by doing this type of poor business with its customers! Surely I am not alone so I wonder if there is the possibility of any class action law suit.

Sunday, 12/4: Called Dell regarding problems with the microphone on the computer. Very arrogant representative, without trying to diagnose the problem, decided it was a software issue instead of hardware and shifted the call to the software department, where we were told our policy didn't cover software issues but we could spend over $200 to get a policy that would. End of call.

Monday, 12/5: Called Dell again. This time was fortunate enough to speak with a much more helpful representative named Jacqueleen. She listened and agreed that the issue was with the microphone, and set up a next business day appointment to have it repaired. Dispatch # 150798510

Tuesday, 12/6: Received automated call that a service person (UNISYS Technical Services) would be at the house between 9:30am & 5:30pm. Later in the day, received another call that he would arrive between 2:30pm and 5:30pm. After waiting all day, he called at 5:30pm to say that he would not be able to arrive on this day because he had child custody problems but would come on Wednesday. I specifically requested the 1st appointment of the day, which he said he couldn't guarantee but would try to arrange, possibly with a different representative because he needed to meet with someone regarding his personal issues.

Wednesday, 12/7: Unisys technician finally arrived near 1:00pm. He brought with him the replacement camera/microphone unit, as well as a replacement LCD screen that was to be used in case the screen was damaged during the repair. The box he brought with him had paperwork for the one screen, but in actuality it contained FOUR screens (three of which had no attached records). After complaining that he'd only had 4 hours sleep due to his personal problems, he tested the microphone and verified that it was not working properly, and proceeded to replace the camera/microphone, but in doing so apparently damaged some wires while he was putting the computer back together, and shorted out the LCD screen, motherboard and converter board.

A new dispatch was ordered for a replacement mother board and converter board (at this point he did not even know that he had blown out the LCD), and either he or another technician was to be scheduled for the next day. I again requested an early morning appointment so that I did not have to worry about waiting around for another entire day. New Dispatch #150894150

Thursday, 12/8: After waiting for half a day with no call, and multiple calls to Dell to find out what was happening, the technician (this time from WorldWide Technical Services) called to say that he was having problems with his truck, and would not be able to service my computer that day. I asked if another technician could come out, but since he already had picked up the parts, that was not going to happen. He said he would call his manager and see if anything else could be done.

No manager ever called and when I again contacted Dell, I was told he was the only one in the area who was available. It was only when I questioned why the previous technician couldn't come back (not knowing how badly he had messed up the computer) was I even informed that the service request was given to a different company. My husband finally called a Sales Resolution Specialist (in the U.S.) who was very sympathetic and said shed try to follow up and help us get this resolved. She got back to me to let me know that a supervisor should be calling me.

Friday, 12/9: After hearing nothing again, I called the technician with the broken truck, who said he'd be at my home between 11 and 1, and he finally arrived after 12:30. He had to take the computer completely apart, which was how he discovered the damaged wires to the LCD, and he was here for about 2 hours working to first take apart and then repair the computer with the new motherboard, converter board and LCD screen (which he thought would have to be ordered because no one had even let him know there was a screen waiting here).

However, when he got to the part where he had to put the camera/microphone assembly back into the computer, it broke! He claims it must have been damaged in transit or when it was installed by the previous technician, because he says he didn't use that much force before it fell apart. So, we now had to order another camera/microphone assembly, but at least everything else on the computer was working and we could use it if needed. When he contacted Dell for a new dispatch number, he clearly requested that the part be FedExd overnight, because he was working on Saturday and could come back to finish the repair. New Dispatch #f**

Saturday, 12/10/11: I called the technician from WorldWide about 10am when I hadn't received a call. He said he never got a tracking sheet for FedEx, and without it he could not get the part. He gave me a number I could call for Dell Support, at which time I was informed that Dispatch #** had been cancelled because my policy only included next-business-day service, so Id have to wait until Monday! A new dispatch number was issued.

I asked for the fourth or fifth time this week to speak with a Dell supervisor, and after explaining all that had gone on this week, he told me he would send my case to an Escalation representative who would call me to discuss the problem. Its now after 3:00pm and no one has called as yet. I'm not holding my breath. I have been shifted from one representative in India to another all week, always given a different phone number to try. Everyone is very apologetic but no one seems able to get anything resolved. No one seems to care that I still have their 3 LCD screens either! Next time, Ill buy a MAC!

I had a similar issue to someone below where the monitor on my Dell laptop (E6500) shorted out about 1 1/2 months after the service contract expired. Hopefully, someone is paying attention to these coincidences. Video-monitor devices can be tampered with programmatically to easily create these results. In my case, it wouldn't take a $200 service-contract renewal to fix this or pay $400 for a new screen.

Note: I'm planning to use an external monitor until I buy a new non-Dell machine.

My dad passed away on Dec 12, 2010 and I inherited his laptop. It was in pristine condition and I used it for work since about February of 2011. Without warning, one morning the computer would not go past the Start Windows screen. I took the computer to Best Buy's Geek Squad and they told me to call Dell and get a Windows 7 recovery disk. I did that and the agent told me if I had any more issues to call back. After losing all my information from recovery, the system worked for about 1 week with the same consequences. I have a very strong anti-virus program (Kaspersky) and knew it wasn't them. I emailed (per the Dell contact's info) about the issue and never heard from him. I then call and that's when all hell broke loose.

The first agent named Lars was extremely hard to understand, pushy, and rude. He insisted that I had a software issue. My dad had a warranty on the computer that expires in 2012 and it covered the hardware. I knew from doing research of the errors I was receiving from the diagnostics being automatically run on the laptop that I had a hard drive error. The agent insisted it was a software issue. He told me I needed to purchase the software support package for $249 and that I could get it resolved and he would transfer me to a tech to get this resolved immediately. He then proceeded to tell me my Dell account could not be used for this because it's a business account. I tried over and over to explain to him that my business is run out of my home and this was for business. He was extremely rude. After finally purchasing (to get rid of this guy), he hung up on me.

I called back. I was finally transferred to a nice American lady who validated that I indeed had a hardware issue. She told me that the $249 would be immediately refunded and I did not need the software support warranty at this time. She then transferred me again to another technician, not American. I am not racist. I would just like someone on the other end of the phone who I can actually understand instead of gibberish. Our country teaches our children to speak different languages, so why can't it be reversed. Anyway, the technician insisted I needed this System Mechanic cleaning system for $106.95. I declined the offer and said I would think about it. I thought your computer had a hard drive cleaning system already. I also later found out the same software is available at the official website for $29.95. Dell insisted they were the only people who could see this product and it had to be ordered over the phone. Another crock.

I never received a confirmation number to the refund of the $249. When I called back for the 5th time to get it, the technician (another American thankfully) saw that the system was still under my dad's name. Every representative I had ever talked throughout this entire process stated they were changing this in their system to my information. No one ever did. So every time I called, I had to painfully explain my father's passing. The hard drive is to be replaced and a technician is to come out to my house, if they can find it.

After receiving the confirmation email, I noticed my address is totally hacked and I spelled it over the phone! I'm too stressed and tired to call them back right now. I cannot believe the downhill spiral that Dell has taken over the years and am very disappointed. Their company does sell very sound and good products. It's too bad they outsource their customer service making them look extremely bad.

Dell sent the wrong power adapter. They sent a refurbished unit and tried to charge me full price. I sent it back and have only received a partial refund for something that is their mistake. I have lost hours dealing with incompetent customer service, only to end up with nothing, and possibly less money than I started with.

Cannot get a hold of any one higher in Dell in customer service than online staff. Have had an order in for over 2 months that Dell keeps cancelling and re-submitting without contacting me, and will not let me cancel my order myself and order another laptop that they will not keep cancelling. During this time, have missed offers of other laptops that would have done. Still cannot guarantee or admit fault the third attempt at ordering a laptop. Somehow, the corporate office must be responsible for giving out a number instead of outsourcing, and follow up themselves. These are expensive items and their customer service is horrible at best.

We found an offer on 11/27, in Dell site for a Samsung TV with 3D glass, and $400 gift card. So we contacted sales, and blocked the TV. We called on 11/27 10PM, and got a quote from Daniel **. We purchased an e-gift card and provided the e-gift card # to make the purchase. He mentioned as, "we'll call you back in an hour". We haven't received a call, so we called Dell and asked about the availability of the offer. The sales person confirmed the offer, and the quote is valid up to Monday (11/28).

So We purchased 3 TVs on Monday (11/28), and during placing the order, the sales rep Rakee confirmed that we will receive a $400 gift card for each TV. Since the order confirmation email does not contain the $400 gift card information, we contacted to confirm the $400 gift card, and we were told that there is no gift card applicable for that order, and we will not get the gift card. We were reaching customer care for the past 6 days, and no one cares to provide a response to the $400 gift card question. Can anyone of help us on this? We have been given wrong information, and false commitment by the sales people, and we have been cheated by Dell.

If Dell feels that I am lying about this, I am well and good. Please refer to the conversations I made with the sales reps. Dell has to understand I am spending for this product than other sellers. Since I got the confirmation from Dell sales reps, I went ahead and booked the orders with $3,600. We don't want to get the items from Dell. Since we feel that the transaction with Dell is hurting our money and mind, we don't want to have any further transactions with Dell. So we like to have our money back, in the form of a check. We purchased Dell gift cards, to order these TVs. We don't want to have any further gift cards from Dell.

I recently purchased a Dell Inspiron 14z and ever since I started using it, from the very first day, it's causing me immense troubles. I got the first one replaced as Dell didn't agree to return my entire money back, so I asked for a replacement. However, the replaced laptop's performance was even worse. It hangs up every now and then and the touch-pad scroll doesn't work whenever I try reading a PDF document. Very strange!

Whenever I call the customer care service, I can never disconnect before an hour or sometimes even more than that. Dell promises to call me back for a technical troubleshooting on my laptop remotely, but, alas, they never end up actually making a phone call.

Now they say neither will they return my money, nor will they replace the laptop. Is this some kind of a joke? They took around a fortnight to deliver the new replaced laptop and when I was also dissatisfied with it, and asked for a refund (assuming there was some inherent problem with the 14z series), they said that I have crossed the 21-day time period, within which I could ask for a refund. I mean, how should someone decide that she is not happy with the laptop until she uses it for a couple of days? Dell itself takes 2 weeks to deliver and expect their customers to come up with requests for refund within 21 days? Are they kidding us? I am sick and tired of Dell's customer care support and the way they deal with customers!

I purchased a Dell desktop in May, 2011. With the system, I also purchased Adobe Premiere Elements 8.0. This program crashes my computer every time I use it. I contacted Adobe, and they attempted to help me. After one hour on the phone , Adobe felt it was a hardware problem. I contacted Dell who proceeded to completely change my desktop. The tech could not fix the desktop. He said it was a software problem. I proceeded to close the magnifier. Voila. It was fixed. I now have a program that I cannot use. Dell's tech support is substandard at best. I recently purchased a Dell Laptop. I will never purchase another Dell computer. Also, the technician hung up the phone in my face. This after 2 hours on the phone. He is rude and incompetent!

The DVD/CD (OPTIC) drive on Dell's XPS system has a history of being defective. I never had a need for mine until recently and after using just three times, the CD got stuck and would not come out. So I called Dell, told them the problem, bought a new optic drive through them along with someone to come out to my home and install it - and then the nightmare began.

I've been on the phone with Dell for almost two hours now and they've put me on hold again. When I purchased the new drive, I was told it would be delivered within two business days. I then get a phone call to schedule the install. We scheduled for Dec 6, 2011. The drive did not arrive in two days (today is December 3). I got an automated phone call today asking me to call them because it's being delayed again and due to FCC rules, I must tell them I still want it (I'm not so sure I still do). I called the number they asked me to call - and then spent over 2 hours on the phone trying to find out when it will be delivered and how can I change my appointment with the installer. I was transferred seven times. The last time, I asked to speak to a manager. When I finally got someone, I asked for a discount on the product for my time and trouble with having to deal with people who had no idea what they were doing. He was very condescending, not really rude, just said things like "it's not going to happen" and talking over me every time I tried to speak. I asked to speak to his manager, to which he said he didn't have one, but when I insisted, he transferred me and cut me off.

So, I call back and start all over. I finally got a nice guy named Anil. He gave me free next day shipping on the drive. It's not much, but at least someone was willing to do something nice for all the time and trouble I had having to deal with people who didn't have a clue and just kept asking me for my order number and express service code number, and then they would transfer me. Very frustrating.

I do hope Dell will at least discount the drive for me as a courtesy. They have a long way to go before I will ever deal with them again. Oh, I was also told by the last guy that no more Dell parts are made in the USA but in Thailand and that there are floods in Thailand that will delay shipping. Go with Apple, you will always get an American to help you!

I spent almost 6 hours to talk to the customer care and sales team over the phone. They and their supervisor cannot match the price. I have forwarded Dell the order acknowledgement; I emailed it to the phone sales agent. I can't accept the new high price coz it's not my fault.

I decided to place another online order on 11/30/11 for the same system and contacted Dell immediately to confirm order because I'm afraid my order may get canceled. I can't reach them because the sales team hours is closed. So I chatted online with an agent but she can not pull my info. That sucks. So I had to wait until morning to call sales.

Before calling sales in the morning, I checked my email and my order have been canceled on the next day. Again, without notice.I contacted the sales team immediately to fix this problem but they can not match the price again because the discount coupon expired again. Then I gave up. I'm very tired of sales service. It's very painful to do business with Dell and it seems Dell doesn't care of customer feelings.

I wanted a new system so bad. I never get such bad feeling to buy anything online like this before. I decided to go with other laptop brands and will not do business with Dell again.

I gave them my Visa credit card and they charged me some $250. I received the components by Purolator. The battery was the wrong size and the adapter was such that if you tap the surface the computer is on it would disengage.

I called customer service again. This time I spoke to a man called Santosh, **. He asked me to email him a picture of the burnt out battery and the new one. I did. He apologized and said it was a Dell glitch and that he understood the problem and would make sure I get the correct parts. He, however wanted my Visa number again, this time the price had gone up to $258.00 for replacing the parts and said he would send me slips to return what I had.

I said I wanted to talk to a supervisor. Sumit ** came on the line after a long wait. He again expressed his apology and said he would talk to Santosh. I had to re-order the parts again. I said I would be out of some $800 and still no refund on my card. He said they had emailed the shipping slips. I asked what email address he sent the to. He said it's **. I told him I had spelled that email address very slowly to a large number of people at Dell and he still had it wrong. He corrected the email and said he would send those slips immediately.

It has been several hours and I have not received the slips. He probably got the email address wrong again. I am absolutely disgusted by the service I am getting. I have no laptop for over a month now.

My daughter, after researching computers, purchased a Dell laptop and printer. There was a promotional $50.00. The email came 7 weeks later. I forwarded it to her college email. She saved it. Neither one of us noticed the tiny 90-day expiration. She ran out of ink for her Dell printer. So when we went to order it, much to our surprise, the gift card was 10 days past expiration.

After 1 hour talking to a total of 8 people in 7 different departments, we got nowhere. Well, we realized how stupid we were to expect customer care. She spent over $1000.00 with your company and you can't honor a gift card that was sent through the web. How very sad. May I mention the sales rep was fantastic in July? And when my daughter received her laptop and the internet card was not working, they did get a tech out before she had to leave for college.

I purchased a Dell Inspiron 15 on 09/13/2011 with McAfee Virus protection. Today, the computer has a virus that "is not fixable" by the virus protection. I contacted Dell in hopes of getting the system fixed with the knowledge I have not had the computer 90 days. After contacting Dell, I was informed by their customer service specialist Julia that everybody knows that only 80% coverage is provided by the virus protection. It is up to you to purchase additional coverage for $249.00 (per year) to cover your system.

I ask to return the system and was told that was not an option. In other words, you are stuck with it. I think the customer service is poor and unethical. There was no help provided or solutions offered to remedy the problem. The only option was purchase our additional warranty or you are "out of luck". Per Julia," If you order by phone, you would be aware of this." Unfortunately, this order was placed online. The tone of the conversation was very condensing with no thought of customer service. Everyone that purchases a computer is not an expert. I am a novice. I financed this computer for my school and still owe payments on a system that is not operating properly.

Ordered on 8/27/08 received on 9/18/08. 21 days after order was placed, I received computer modem and printer loaded up with several viruses. Spent hours on phone trying to straighten out the unit. Dell tried to sell me program to rid the virus. Sent unit back. Got a conformation letter from Dell that they received unit, however, still being charged for the computer who Dell has. I missed my court date. Got other court date mixed up so I received a default. I tried to fill out court paper to appeal but I needed a lawyer whom I can't afford. I am currently unemployed. Dell is garnishing my state tax money for $3000 for a 800 dollar unit that I don't even have. I can back up everything stated in this complaint. Dell sucks. Please help me. I sent this computer back. I don't have a computer. I owe Dell nothing.

When he was telling that he cannot browse, but he was telling that the laptop is refurbished and want to transfer my call to them. I wasted my time more than half an hour. He was asking if I want to buy a new laptop or refurbished laptop and how much I want to pay instead of helping me on the item I was trying to purchase.

I have been speaking to Dell Tech Support Software department and they fixed one problem and they created another one. I have spent more than 20 hours with Dell technicians and still no result. After having 15-18 Dell desktops, I do not think I will every want to buy Dell computers again! Very dissatisfied customer!

On the 21st of November, 2011, I went online to buy an Inspiron 15N and gave all my details. I asked questions about the possible issues I can face since I was operating outside the US and I was assured that everything was ok.

I proceeded to pay for the product and my bank account reflects right now. To my amazement, the shipment was recalled because Dell suspected me to be a fraud. I've made $296 dollars worth of overseas calls to Dell and up to present I have not gotten a satisfactory response. Instead of correcting the error, all I keep hearing is "we value or customers" and "sir you will have to replace the order." With all my contact information available to Dell, why was I not emailed or called? After receiving an email stating the verification of my card was processed successfully, why did Dell have to cancel shipment of my property?

What bothers me most is that every time I place a call, I keep getting some Indian person. Not once a supervisor has made an attempt to contact me and remedy their own problem. Dell, what's with your standard of service? And you wonder why America is going through hard economic times? Customers are not being given the quality of service which their monies have paid for.

We have received numerous phone calls from 800-847-4087, which from several internet search services, is a group offering an extended warranty on your products. Presumably, these calls relate to the Dell Duo that I purchased a while ago. If I receive another phone call from that number, I will never buy another Dell product and will advise all of my more than 600 Facebook friends, and everyone at UAB, not to buy a Dell product. Please remove me from any of your call services. The Dell Duo is also an unsatisfactory hybrid. In retrospect, I should have bought an iPad with a separate Bluetooth keyboard.

Dell sucks. I had a Dell desktop that lasted forever! I ordered a laptop. Lasted awhile. Ordered another. Then, I decided to order my third. Ordered it with American Express card. It shipped to an address other than my billing address. And the person who signed for the package was not me. I disputed the charge with American Express. Because with AmEx, if you buy something and it ships to some place other than the billing address and you do not recognize the signature who signed for it, oops, you dispute the charge. Someone gets a computer, and Dell doesn't. LOL.

On the 21st, I ordered a new computer and additional monitor. I was sent a confirmation email, to which I said I wanted to have some things removed and did not approve the order. On the 22nd, I called to see why I hadn't heard from them and was told that I could not have the Skype, eBay, Webslice, or the E-Magazines pre-installed junk off the computer. So I told the person to just go ahead and put the order through.

On a hunch, I called back 30 minutes later and found out that my order was on hold because they could not charge my account as I did not have sufficient credit on it. I explained the reason was because they had already charged my card for the computer. I was transferred from Sales, to Order Confirmation, to Order Modification, and Dell Financial Services--round and round. I spent a total of 5 hours on the phone due to calls being dropped when I was transferred between departments.

Finally, a supervisor named "Albert" said he would take care of it and call me back. After about 30 minutes, he called to tell me that the canceled the original order and then placed it again. My delivery date was 5 days later, but okay, I felt like I had finally gotten somewhere.

Today, I call because I had not received any email and the order did not show up on my account online. I requested an email sent and when I looked it over, it was not the same order. There was no monitor included, nor the speakers I had ordered, and additional pre-loaded software that I surely do not want.

I have to now wait until tomorrow, Black Friday (God help me), to again cancel the order and pray they will get it right. Otherwise, I am canceling my account with this outsourced company. (Can I please have someone who speaks intelligible English?!). The sad thing is I have ordered about a dozen PC's over the last decade and used to love my experience with them.

I tried to purchase a Black Friday deal desktop for the advertised price of $211. I was on hold for 50 minutes and finally got through to Rich. Apparently, it was a misprint, an advertised price that happened to be a misprint in a catalog sent exclusively to preferred customers. They refused to offer us any kind of deal or incentive, certainly not the advertised price. I will not be buying another Dell. That's just bad business.

I needed to order printer ink. Inline did not work so I called the #. It took two calls and both were bad experiences. After the first call, I was called back when I ended that call due to a service man coming to my home. I was offered so many "deals" it was confusing and the topper was I was asked for my social security # to make arrangements to pay for the ink. I have ordered before so why is there a problem?

I lost sleep over giving my social security number so I would be be able to pay my bill. If I can find the ink I need I will not order from dell again. I do know I can have the cartridges refilled and I certainly try that route next time. Please assure me that my ss# is safe with you and that Iris is an employee in good standing with your company and not a hacker.

Out of desperation, I purchased Dell's software support contract. They have not solved my primary problem of after four months. They don't listen to what I say. The most infuriating part is, they call me multiple times to ask if the problem has been solved, despite me telling them each time that I will call them if I want to. I have gotten as many as 4-5 calls in a day.

The computer keeps turning off when being used. I will yell long and loud at anyone thinking about buying a computer with the name of Dell. They are no good. The biggest mistake I made buying a computer was thinking Dell was a good company. They surely must be connected to the democratic party.

Not too sure where to post, but got two negative experience with Dell rep. Both telling me to go with their competitor. I order a Dell laptop a few months ago were i got an email telling me that they got the order. A week later, I got an other email that it has been shipped. Two days later I got an email that it will be delayed. So I was like, "Okay, I'll wait." Three weeks later, I got another email that my order has been canceled. So I called Dell and asked whats going on. They told me they didn't have it in stock back then but they do now and asked if I want to talk to sales to place the order again. As I was placing the order they told me that they can't give me the sale price that they had and I will have to purchase it at regular price. I told the that Dell is the one that canceled my order and Dell argued with me telling me that I can always go get it at HP or Lenovo. I got fed up. No, I just hang up with them.

I've have also purchase my XPS m1330 around 5yrs ago, when Dell still has their booth in the malls. Sales convinced me to purchase the extended warranty with complete care. I was told even if I lost the laptop, drop it and drove over it or even drop it in the lake and it was gone that i can get a replacement. The whole package cost me an additional $700 at that time I can almost buy another laptop but he insisted that it will be 100% covered. That is that the case I was boating in Florida. Got off the boat not knowing my backpack was unzipped and there goes the laptop in to the ocean.

So I called Dell and explained what happened to them and they told me either I have to dive in to the ocean and get the dead laptop back or they can't do anything. I told them it was impossible for me to go 30ft deep in, and the Sells told me that it will be covered. CSR manager said to me that he didn't know what he was saying and that if I don't dive in then he can't do anything. It kept going back and forth with the CSR being extremely rude and yelling at me. I asked is this the type of customer service that I get from Dell and he told me yes. "Dell sells me a service that they can provide." Please advise who should I bring my recent issues up with in Dell.

I purchased a computer for my mother, who lives in a rural area and has to use dial up Internet. I asked the sales department if she would need a modem, because I thought she would. The salesman assured me that it would work without a modem. The computer arrived, and it would not work without a modem. We ordered a modem from Dell, and was told it would come in 3 to 5 days. It never came.

After several calls to customer service, they said that they would cancel that order for the modem, and immediately send out a different modem that would arrive in 2 to 3 days. It never came. I spent like 4 hours on the phone with them today wanting either a modem or a refund. They say that they can't send a modem because they are all on back order. They won't give a refund because it has been too long (it has been over two months that I have been trying to get this brand new computer to work).

Dell mailed us a Black Friday ad that was valid from 11-14 to 11-27-2011. The ad showed a complete Vostro 260 Mini Tower computer with 20 inch flat panel monitor for a Black Friday price of $211. We tried to call and order the system on the 16th and were told that it was a misprint and the actual price was $499 (the price they said it was before the discount in the flyer). Was told that there was nothing we could do about it, that they were not bound by California Business Code in regards to misprints or price errors.

Asked to speak to a supervisor and was told they would transfer me to the "legal department". After almost 45 minutes of transfers to the wrong place was disconnected. Called back, was told there was not a legal department to be transferred to, this was a sham to get off the phone with us. Was never able to get a supervisor to speak with us about the problem.

Basic feeling given was that as Dell is a huge company, they are above the laws and reproach and that they would just not deal with us.

I purchased a $1400.00 Alienware computer from Dell. On approximately10/10/11, the warranty expired. Almost to the day the warranty expired, the monitor graphics were distorted. I contacted tech support and they indicated it was a monitor problem and I should extend the warranty. Today, I called and was told I would have to pay upfront because I did not update the warranty, not a suggestion by consumer reports.

The customer service person spoke with me and indicated the cost of repair would be approximately $385.00, based on an assumption and that I would have to pay an extended warranty fee as well as for a warranty. I received a card in the mail that said I had until 11/15 to extend my warranty. Why was this sent to me when the warranty was already expired? Why would I pay such exorbitant fees when it basically is the same price as buying a new laptop? I am infuriated. I have a 12 year old gateway and I never had such problems. If a major problem occurs in a laptop that is only a year old, I consider it a manufacturing defect. I will never purchase a Dell computer/product again.

My son is a college student that has always respected his property. The laptop was not damaged by neglect, but a manufacturing defect as far as I'm concerned. The defect occurred days after the warranty expired. In order to fix this unit without a warranty, it is approximately one third of the products cost. They want me to purchase a warranty in addition. This added cost will be approximately half the cost of the unit. I will suggest to all my friends never to deal with a manufacturer who builds an inferior, defective product. Furthermore, I'm expected to pay for a service before it was even diagnosed.

On the phone today from 4-8 pm and got nowhere. I am supposed to get an English-speaking tech from N.America but could barely understand them. I was sent two items recommended by the tech who took over my computer and diagnosed the problems. When we got them, we couldn't use them because he had made a mistake and didn't even have the slots for the cards he sent! Dell wouldn't even consider a return & refund because I was just outside of the 21-day return policy. They routed me from techs to sales to returns and they all parroted the same mantra about the policy. The only place that policy is mentioned is on their site which I couldn't access because my PC wasn't working!

The items have never been touched or opened and are in the mailing box. I'm in contact with my credit card co. and want my service policy refunded, too. I will never buy another Dell. The frustration of repeating everything four times and spelling words like a kindergarten student in order to be understood is more than I'll go thru again. I have about 10 reference numbers and case numbers and they don't do any good because every dept. is completely separate and they just don't care about their customers. Thanks a lot, Dell.

Today was the third day in 4 months that I tried to call, and get someone on the phone, who could help me with my Dell Inspiron 580 desktop computer. The computer emits a loud whining operating sound, that cannot be ignored, and makes working on it extremely obnoxious. I have missed a total of 13 hours of work, trying to fix this problem with this computer, which I just purchased in January of this year.

Today I talked to 9 (spell it out - nine) people, who could not help me, and most of whom I could not understand. Those that I could understand told me no less than 3 times, that if I wanted to speak to a tech person in the United States who spoke English, it would cost me an additional $349 for that tech support. I had already purchased an extended 3 year support program on the hardware and another 3 year support program for the security software.

Only one person today tried to help me run a diagnosis program on my computer and she cut me off on the phone in the middle of the test, no one else even tried! I tried to get to someone to complain to and there, too, I just got the run around. I have had 2 other Dell computers and used to have a call center just 60 miles away, and got good support. What has happened to Dell? Where, if anywhere, can I get help with my computer now before it blows up? I haven't received any help.

I purchased a Dell Inspiron laptop this past summer. It had problems from the moment I received it and then died. A diagnostic test showed that the problem was the hard drive. Dell's technical support continually insisted that the only problem was the operating system and kept reinstalling it or having me to re-install it. This never fixed the problems. Finally, after over 18 hours on the phone with Dell and many more than borrowing others' or renting others' computers, transferring files, I was promised a replacement laptop. It never came. I left voicemails to their phone numbers since no one answers the phones yet I never received a return call. Yesterday, I spoke with someone who told me that her supervisor told her to close my case. I reopened it.

My New Dell Inspiron 620 will not back up to a secondary hard drive. The backup gives me a red error message even though my previous computer backed up fine. I also have all my documents on there and have no problems accessing them. I called Dell at 1-866-203-6875 and was told by someone in India that I didn't know what I was talking about. When I explained repeatedly that I was trying to do a data backup with Windows 7, they didn't want to help me.

I told them that it was still under warranty and I expected it to be fixed. He told me very clearly, "It was not a Dell problem". I told him I wanted a manager and he told me it was not their problem again. I am filing a formal complaint with the Better Business Bureau and will await an acceptable solution.

I purchased a Dell all in one computer. It worked for 3 days. I contacted Dell support who advised me they couldn't help me unless I paid them $239! Once I did that they agreed to help with my brand new out of the box computer! I spoke with many different people over the next 3 days. All in India, with the exception of one person. After 3 days on the phone, Dell decided to send a tech to my home. The computer worked for 45 minutes after he left. I then had to call Dell and talk to someone in India for several hours before they decided to send another tech to my home. The computer never worked after he left.

I called Dell again. They told me they would be sending me a new computer. I received it a few days later. Got it out of the box, turned it on....and nothing. It's another giant paperweight! I called Dell and once again went through all of the tech support on the phone. I told them I would like my money back, to which they replied it's been more than 21 days we can't return your money. They also said my only option was to have another tech come to my home and fix the computer. So now I have to take another day off of work to meet with a Dell tech who will probably couldn't fix my toaster let alone my computer! I'm going to file complaints with everyone I can in regards to Dell.

I have a few weeks of warranty left. I called the number- I got India. I was put on hold for an hour with a teleprompter. When I finally got a person, they told me I must have my computer handy and connected. Since I was at work I said I could not until past 9:30pm EST or later. They said no problem, it is a 24-hour service. I phoned at night and got a message-- they were closed, and to call back during business open hours. They called me back a few days later stating I had not called back.

I was furious, and told them the center was not open when I phoned last. Then they made arrangements to phone me another day-- after 9:30pm EST when I got home. That day, they called me at 8pm EST stating this rep would be leaving soon, and if it was alright to work with someone else. I said yes. I got another person-- with a terrible connection. He said, "Okay, we can transfer you to a USA number- hopefully with better connection". I got a USA office who told me my warranty is no good for the USA team- I cannot be supported and have to work with India.

I am furious with Dell! I used to be so very loyal. I am never purchasing from them again for this outrage that took hours of my time to follow up on. I was placed on hold each time, or if I did try to phone, was put through teleprompters, etc., for too long for me to wait. They wanted me to run diagnostics and give them codes-- that took 6 hours. I lost sleep. They refused to let me ship my computer to them for servicing or I would end up being charged, etc.

And they tried to sell me a warranty extension on top of the headaches. I feel like they were deliberately avoiding helping me so I could be taken. I am going to go through friends to locate a service person locallyNon-Dell who can speak English well. I will have to be paying the bill but at least, I won't have more lost time and aggravation for a lie of a service. Dell sold me with my computer. Please just tell Mr. M. Dell, he is no longer the man or company he used to be 10 years ago when they cared about their customers. I felt like I was rubbish.

I can sum it up in one sentence. Dell Customer Service is the worst on the planet and Dell sells products that simply don't work. I will be filing complaints with the BBB, Attorney General for the State of Texas and disputing the charge on my credit card.

I placed an order on October 5th and the order was scheduled to be delivered on October 24th. It was for multiple items. I have been waiting and waiting--they did ship me the HDMI cables to go with the rest of the order on October 28th; still, no update on when I can receive the rest of the order. I have spent countless time on the phone with different reps trying to get an update on this and they keep saying that it should be shipped soon. This is ridiculous.

Like many of you, I have had some very frustrating experiences with the call center in India. My laptop is still under warranty and my screen has been going white and doing all sorts of crazy things. They had said that they were going to send me a video card. I called a few days later to make sure it was on its way. They had no record of my two-hour phone call a few days before. Plus, I stupidly paid for a year warranty service to cover software. No record of that either. Seriously? Then, that guy wanted to spend more time on the phone doing various tests. I had to run and pick up kids from school. I asked if he could call back today at a certain time.

After reading these reviews, I figured nothing would happen. Right. The time came and went. I then took my laptop to Best Buy, where it was purchased. It was nice to talk to a patient human being at the Geek Squad station. He was unable to fix my laptop on site but gave me a number to call in the U.S.! Here it is: 1-800-624-9897. I am on hold with them right now. They are suggesting that I send my laptop for repair which could take 10 days. I am not too anxious to be without my laptop for that long. At least, this guy is trying to help me. Let's see what happens. At least, this phone number may provide more improved customer satisfaction.

On the evening of 9/19/11 which is a Sunday, I decided to purchase a Dell Inspiron Notebook because my current notebook was not working correctly. The following day, I fixed my current computer. Promptly, on the morning of 9/21/11, I called Dell and asked to cancel my order. I was informed that my order was "being assembled" and I assumed that it was because I had bought some photo/video processing software, and that the order could not be canceled. I was told that a return shipping label would be sent to me via email and I would have to wait for the computer to be delivered before I could send it back. The computer was delivered on 9/28/11. At that time, I had not received my return shipping label. On Monday, 10/3/11, I called a second time for a return shipping label to be sent to me. I was told that the system was down and it would take 7-10 business days to receive a return shipping label.

On Tuesday, 10/4/11, I received an email from Dell stating that the requested software I had paid for was never installed on my computer and that the software would be sent to me. I then called Dell a third time stating that I was trying to return the computer and did not want any additional software sent to me. (Besides, the software installation that never happened was the reason that the order could not be canceled in the first place). I was told that the software was en-route and I would have to wait for the software to arrive. Then, I would be able to send both packages back. I asked for the return shipping label to be sent to me as I waited on the phone (which it was). It did not need to take 7-10 days as indicated in a previous conversation with Dell.

By Friday, 10/7/11, the software had not arrived and I received an email from Dell stating that they had not received the computer I had requested to return and that the return label was only valid for four more days. At that time, I made a fourth call to Dell asking what the tracking number of the software package was. Their response was that the software had not been sent out and they had no estimated ship date. I believe that it is Dell's policy to delay the returns process to a point that forces the return out of their 21-day return policy. The Customer Service agent at this time did, in fact, cancel the pending shipping of my software and authorized me to return the computer as is.

The tracking number provided by Dell could not be tracked via the UPS website but I was informed that the package did arrive on Monday, 9/17/11. I was told that the refund would be issued to my credit card first between three to five business days, then eight to ten business days. As of 10/31/11, I have not received my refund. Numerous calls to the representatives have gone unanswered and unreturned. My next step is to contact my credit card company.

After purchasing a new $1800 Dell system, I was static when it arrived. But, right out of the box the screen had green pixels. Started calling customer service, which if you didn't know, routes you to India. Processing a service request proved unsatisfactory. There were multiple hang-ups from the Indian agents especially when I politely asked to repeat themselves because I was having a hard time understanding them.

At this point, I'm upset and decide to just return the machine. Every time I called to ask for returns, I'm told that the system is down. This occurs for at least 8 attempts. Yes 8. Don't get mad. Get even. I'm onto them now and only want this computer out of my sight, if for no other reason than the call-in customer service is so bad. This is how my last call went...Technical support. I tell them that the computer won't boot right of the box. I pretend to listen to their suggestions to unplug, take out the battery etc...I listen, tap my fingers, sigh...Nope, doesn't boot. I lie.

So, after a few moments to go on hold so the agent can confer with a manager, he states they can send a technician to my house or swap the entire machine. I state I'm not comfortable with either solution because I don't feel good about getting other parts and they may not work brand new either. So what other options would I have? Finally, I get them to suggest a return. The whole way thru I am as polite as apple pie.

I finally get a service number and transferred again to "Returns" where I once again told that the system is down. This time. I pretend I don't understand and keep repeating the service number. 5 times, I repeated it. I broke this agent down and finally he says, I'll look that up. He says he can transfer me to someone who can help.

My fingers are crossed they refund my credit card. My next call is to Amex.

d) if they say their computer system is down, pretend you don't understand and keep repeating the "service code" you were given for help. Repeat each time very very nicely.

It's awful to lie and I don't feel good about it but it was the last resort option. And it worked for me. This would have been my third Dell in ten years but they lost my future business due to poor customer service. I also filed a complaint with the BBB for Dell in Texas. Poor customer service is not acceptable.

Dell replaced our new computer that we bought and we have had nothing but problems. Our mother has been replaced 9 times and it's still not even powering up. They replaced the new one we bought with a rebuilt one. They told me I didn't have a choice. Well, it took 2 weeks for it to be seen by a repairman, and he wasn't gone 5 minutes until it shut down and wouldn't power up. We paid extra for next day service, and weekends. They give me the run-around every time, the Dell representative I've been working with is rude, but the next day he says he doesn't mean that. Why does it cost extra?

It's been a month and it hasn't been repaired. He says Dell is updating their system, that's why. That's not my problem. He said he could just not repair it and close the case. I'm 76 years old and just don't feel like fighting with them anymore. But I paid $1,023.00 and ended up with a rebuilt computer that doesn't work. I paid for a new one and the next day service, but I'll never buy another computer from Dell.

I just bought a new Dell computer about 4 months ago. I hate it more than any other computer I have ever had! I hate it. I hate it. I hate it. I will never ever buy another Dell! I can't even get through this complaint without it skipping about 15 times! The worst, most annoying problem I have ever experienced! It skips and skips and skips all the time! I can never write an email without it skipping all over the page! Also, many times I will press one button and the whole email will disappear! I cannot tell you how much I hate this computer and wish I could get my money back, but I don't have my receipt and don't know what the warranty is.

I bought a Dell Inspiron laptop (service tag no. 55HZ7N1) on 20th Dec. 2010. Now, its keyboard is not working and the hard disk crashed. Dell technical support is refusing to help me because my laptop was manufactured in Thailand, not India. I contacted my dealer who, too, refused to help me. This is pathetic that I can't get my laptop repaired in spite of the fact that it's in warranty period. I bought my laptop from a renowned dealer "Computer International" in UGD-3 2nd floor, Somdutt plaza The mall, Kanpur, Uttar Pradesh. I cannot use my laptop due to such issues. I just want that issue to be resolved immediately.

This is one of the worst experiences I have had, and I cannot believe a company like Dell would operate this way. I ordered a computer and they charged my credit card for $1,050 or so. I paid extra to have it arrive in two days. The computer never showed up, and the FedEx tracking number said delivery was attempted and then returned to sender - they never attempted to deliver the package as someone was home the whole day they supposedly tried.

No one from Dell ever called; I had to call them only to be told the order was cancelled because they could not somehow verify my phone number for delivery, although the number they had was the right one. They were going to look into this and call me back, but of course no one ever did. Four business days later, I called back and they had no explanation, only that they tried to call my number and it was the wrong one. Supposedly, I will get a credit card refund in ten business days.

Obviously it is a total waste of time to deal with Dell; they must not want any business.

I cannot reach anyone within Dell to provide me with a return authorization for a laptop. I received the laptop on Thursday, 13 Oct 11. On Wednesday, we began calling because the laptop was for my son and he was leaving to go offshore for 21 days on Thursday morning at 2:30 AM (he has to be in Grand Isle, LA to catch the helicopter to get to platform). He told the sales guy when he ordered it that he must receive it by Wednesday. When we didn't receive it on Wednesday, we tried calling to cancel. They told us that it left already.

We paid $777.07 for the laptop. Unfortunately, the laptop did not arrive in time, so my son went to purchase one at Best Buy and left to go offshore on Thursday morning. The laptop arrived on Thursday, 13 Oct 11 and I am trying to receive a return authorization for me to ship back. And it is unbelievable what you must go through to return a Dell product. They told me that I had to pay a 15% restocking fee of $57 (which I believe to be ridiculous because there was nothing custom about it--they pulled it off of a shelf and shipped it). Not only do I need to pay the $57 restocking fee, but I also must pay it to them (Dell) prior to them issuing me a refund. I have never heard of this. If I owe you a restocking fee, fine. But why not just issue me a refund in the amount of $720.07?

Can someone please explain why I must send $57 if you have $777 of my money? I have tried calling several times; however, it seems like the only people I speak with cannot help. They continue to transfer me to different "departments" and I must provide them with the order number and reason for return each time I am transferred (six times). For each transfer, I have never made it to the correct place to get a return authorization. Each call I have made ended up being disconnected or on hold. The least amount of time I have spent waiting and holding was 40 minutes. I don't have time to sit and wait that long while I am at work.

I have received 12 emails from them in the last few days. If they can email me to tell me all of the information they have, why can we not communicate via email and send me the return authorization?

As a resolution, I would like to receive a return authorization so we can send the laptop back and receive a refund of $720. My son is 19 years old, and is not in a position to have $770 held up. He has bills to pay. We would like to resolve this as quickly as possible; however, at the rate this is going, this will be a nightmare purchase! Never again will I purchase something like this directly through a company. I know that it is better, but I would much rather go stand in line at Best Buy and receive my refund immediately, than waste all this time trying to get someone on the phone!

I am trying to speak to someone about a Dell computer but they hang up or put you on hold. I just want my computer fixed.

I'm not here to complain. I have had my Dell computer for about 11 months. The other day my sound went off. I'm not stupid, but I couldn't figure it out. I swore up and down and it wasn't my speakers. I went online and connected to technical support. That person was so nice and very patient. She checked out everything looking for the problem. I hate to admit it, but it was my speakers (the speakers were old). I do have to admit that the actual delivery of the computer 11 months ago went a bit wrong, but was resolved. Overall, I think Dell products are good and so far customer service has been good. I hope I never have to go through a nightmare problem like some of the people I read about. It makes me a little bit wary which is why I didn't order new speakers from Dell. I'm just using old ones given to me.

I ordered an Alienware Laptop on Aug 28. I received an email saying it was processed and shipped that same day. It's already Oct. 13 and I have no idea where it is. I called Dell asking if I could track it. They said they needed the order ID number or purchase ID number. My email profile on the ship was reset and I lost all emails. Now I cannot track my order and it frustrated me to this point. I even went on to the website to look for my customer data but my info is not even in their database. I am disgruntled about their customer service and will be writing to their company when I immediately return to the States.

I bought a Dell laptop XPS (L501X) on 20-01-2011 at Dubai, UAE, which service tag is 36V36P1. After six months, there was a hard disk error that it needed to be replaced with a new hard disk. It cost more than $150.

Now, I'm residing in Sri Lanka, and when I visited the Dell agent in my country, it was said that warranty is required. But when I try to contact Dell Customer Care, they said they don't have enough details regarding my laptop and their official website is malfunctioning still and that the information provided on that website is insufficient. When I enter my service tag, it shows previous owner country as Kazakhstan, and I cannot change it. After, I received a message informing that previous owner details that I've given was incorrect.

When I contacted my dealer in Dubai, they also cannot verify my previous owner accurately, and they send me the same email response repeatedly when I ask some information. However, an email dated 11-10-2011, which is a response from the retail dealer in Dubai, mentioned this email address mohammed_afaf@dellam.com. But it is not working.

I believed Dell is a good company, but now I'm fed up, because they can't grant the service to the customers as they advertise.

My experience was unreal. I purchased the new duo about 5 months ago and was very excited. Two days ago, the computer crashed. I took it to Staples and they said they couldn't help me. I would have to ship it to Dell. When I contacted Dell, they said it didn't show me as registered to my computer. They asked me for my receipt. I emailed it to them and now, I can't get anyone to call me back. I called many times but they said they have 250 people named Raj who work for them. Wow! What a letdown. All my sermons are on that laptop and I need them to preach each Sunday.

I purchased a Studio 1558 on March 22, 2011. It has been sent back to Houston, TX for servicing four times. It was finally decided to return the computer the week of Oct. 2, 2011. It was received by Dell on Oct. 7, 2011. I was told by email on Oct. 10, 2011 that it would take 10 to 15 days to receive a refund, and it could be expedited to 7-10 days. I have a computer that I would like to purchase on Oct. 12, 2011. I do not think that this is too much to ask after 5 months and 18 days of dealing with the non working Dell studio 1558. I think I should receive this money as quickly as possible. The time frame I am allowing is a turn around of 6 days.

Are these people in India so inefficient that they cannot get my refund within six days and are making me wait 10 to 15 days? Why do I have to wait almost two weeks to get my money back? I waited almost 6 months to find out that Dell cannot fix one of their computers. Is this some sort of prank they are playing? It sounds ridiculous that it takes that long to get a refund. Does Dell really need to hold on to my money for the extra time to make interest from investments? They are the most polite people while they are sticking a knife in your back. Well, I guess you know how I feel about this matter about your choice of employees, as they have not helped me with this problem to my satisfaction. The person I am dealing with now is named Kalyani **. These people should be a little more efficient, since they are taking jobs away from Americans or rather Americans are taking jobs away from Americans.

I would also like to state that I should have had some sort of compensation from Dell for wasting my time with this Dell 1558 studio computer. I have packaged this computer up five times. And I took it to the FedEx office 10 miles from my home 4 times. I tried to purchase another computer from the Dell outlet with the refund from this computer. But I was told that was impossible. I have now found another model of computer rather than Dell, as this has been a nightmare trying to get this situation fixed. I am a disabled Vietnam Era veteran. And my contact with the outside world are my computers as I also record music with my computers. I have a Dell Vostro 1520 which is a jewel of a machine. That is why I purchased a Dell Studio 1558. I am not a crank as I have much more to do than write you this letter. I just want my money back so I can purchase another computer. I think that after almost six months it is time.

I purchased 3 Dell computers, two 6-month old and the other is 8 month. From day 1, there already was trouble with the computers. I called Dell support and all they want is money and no one speaks well enough English to be understood. Well, from now on I will be buying HP products.

I have called Dell twice regarding different problems. The first time after talking to my husband about his laptop, they offered to send a new hard drive. My husband was in Seattle, WA and would be in a different city every day for the next month or so. The problem was that they wanted the old hard drive back within 2 or 3 days. Over and over, I tried to explain that by the time I sent it to Seattle and he found the time to install it, it would be at least 10 days later. To say the least, they didn't care. Well, after some help from my nephew, that wasn't the problem at all. It was Dell that had originally diagnosed the problem after 2 hours on the phone and they were wrong! The other problem will be on another post. If I could have rated costumer service 0, I would have. It's a joke!

Dell customer service is a complete joke! I sent my Dell Inspiron laptop in through Geek Squad to fix a broken hinge and was quoted almost $500 in repair costs. The employee told me that Dell has to repair anything they find wrong or broken with any item sent to them but then couldn't tell me what was specifically wrong with my laptop to make the price so outrageous. It's funny how the Geek Squad employee told me that I would be better off purchasing a new laptop before I even sent mine away for the estimate. Maybe the only way Dell can make any money nowadays is by scamming their customers.

I ordered a Dell Venue Pro from the Dell site on August 5th. My order was confirmed and my card was billed. Later the next day, I received an email stating that my order has been cancelled for some unseen reasons. I called Dell over and over again to place new orders like five orders more but none of which was shipped and my refund for the first order has not been received yet. Dell has still not refunded my money since August beginning. Is there anyway I can get my money from Dell.

Dell, please provide good customer service and stop the frauds that you are putting up.

I purchased a Dell XPS Laptop over the phone with Dell. I received it three weeks ago with missing software. After 10 contacts with Dell, remote desktop session for verification, an hour on the phone, 10 emails, insults from their CS, a CSR claiming that he now owned the problem and would get it resolved and finally, they shipped incomplete software. Now, I'm starting all over again. Three weeks and I cannot complete my work as I need this software and sold my old computer that had it.

This is the worst experience of my life in regards to a purchase, the worst customer service I have ever dealt with and the worst sales experience I have ever been a part of. I was hung up on over 40 times. In the end, they sent me a laptop which was nothing like they described and I was forced to pay a restocking fee when I returned it. How is this company still in business?

I am extremely unhappy with Dell support and its customer service. If you are going to have it downloaded, you will hear sudden voices (two voices that were in competition with each other) while you are on their website. In terms of their customer service, they are just nonexistent. I have been trying to speak to someone who can help me resolve my issues for over two hours now. I have been transferred no less than six times and disconnected no less than three times.

Finally, after two and a half hours, I spoke to a manager who has authorized a refund. But this, of course, does not compensate for the time spent and all the frustration I have with these people.

I supposedly purchased 30 GB of Dell Offline backup service. After nearly 1/2 month of them trying to get it to work on my computer, they now tell me that I had purchased their online service. This makes no sense. Why would I pay them close to $40.00 to back up on my own computer, which I can do for free? This is the third time they have taken my money and not provided the services they promised. This company is comprised of the greatest scam artist in the computer world. The customer very much needs to be aware of their song and dance routine to milk the customer out of their money.

I have had my Dell since March of this year and the screen keeps going white. I was able to contact customer service on my first call and they said that I needed a new motherboard. They would send a repairman out so I took off work to be there. When he came, he said that Dell ordered the wrong part. The following week, a new repairman came out. I again took off from work--same situation, wrong part ordered. He said that he would get them to order the right part and contact me when it arrived. They never did.

I tried to call the customer service for four times and was put on hold for over 30 minutes and then, the phone went busy. I tried to email them but they said that my email is not supported by them. I sent an email to a contact person at Dell but I never heard back from them. I will never buy another Dell again. Their customer service is terrible and I have a two-year warranty on my computer that I am paying for and can't use. I am so frustrated as I do not know what to do next, except for refusing to make my payments to Dell. What will happen next is that they will ruin my credit. I am not sure what to do at this point.

I have to transfer ownership of a computer on my Dell account as the person who bought it have paid it off. He is requiring proof of purchase and ownership.

I contacted Dell and for two days, so far, I have been transferred, disconnected, and lied to. They told me that it was done and the receipt never came in my email. This morning, I was told that there is nothing they can do.

This is a legal matter for me on a time limit. I must have proof of ownership transferred by October 2nd for the legal contract between me and the buyer. The customer service said that there is a hold on my account and sends me to billing. The billing said that it is clear and I am $1k ahead of bills. So back to customer care and just to be told to go back to billing and eventually getting cut off again and having to start all over.

I did not have this resolved in any way. I am on a legal time limit to give proof of ownership to the new owner. Dell will not let me use the chat feature and I cannot understand them on the phone, and I keep getting disconnected anyway.

I need this resolved before I am in legal trouble from it.

The customer service is terrible: Always passing you to a different department, always trying to get you to purchase something else. I am so done with Dell. They are not educated well enough to give you the correct answer. I have wasted too much of my time with Dell. You can sit on the phone for hours and still the issues are not resolved! They were supposed to upgrade my software but did not do it. Then when I called them, no one had any idea on what I am talking about.

I called customer service, because my department was incorrectly charged. The "customer service" person insisted I was a business rather than a university faculty member. The rep refused to transfer me to his manager or supervisor. I have trouble recalling a ruder, unhelpful encounter.

I purchased a computer in Dec. 2011 from Dell only to have a hard drive crash. Luckily, it was under warranty and it was replaced. However, I lost pictures and other documents, which were being backed up (supposedly) using Dell "DataSafe" online. When I contacted "customer support", I was informed it "could" be a software issue. They told me that I should buy a "service package" for $230 or pay roughly $125 for a one time incident help. I told the agent to first see what "could" possibly be wrong. After hours of troubleshooting, I was informed that they would not be able to recover my files. They said that maybe if they had the "original" hard drive, they could. They informed me that a ticket would be put in to look further into the issue. I was informed to buy an external hard drive. I specifically remember the agent telling me "DataSafe" is "unreliable". The agent said that at some point, due to the large file size, it will quit responding during download. Therefore, I was advised to use an external hard drive. So, I ordered a hard drive.

I went to see why my bill was so high as I had made other purchases as well. I noticed the "service contract" on my bill. I inquired via email about the discrepancy. I was informed to call "customer service". Customer service rep # 1 could not see all my purchases on the other end, or acted as if they could not see it. After a long wait on the phone, I was told the original associate would contact me in an hour! I did not wish to speak with this person, but they left me with no choice. I felt my time was being taken advantage of. The original associate informed me he could not refund the plan due to it being past the 21-day return limit. This was after much debate over the details of the previous issue and after telling me twice what benefits I would receive from this "package".

I don't care if it was 10000 days! I did not order this item. Therefore, I will not pay! I asked to speak to a manager. I was informed the manager was busy and would return my call in 30 minutes. I never received a call back! I again sent two emails. The first email had no reply. The second, luckily, was a confirmation. I am not prejudice but customer service in India sucks! I feel taken advantage of and lied to! I felt the associate was dishonest and waiting for me to buckle under the time consuming pressure of the task. I am sorely mistaken on Dell "customer service".

Dell refused to take care of a problem with software that was supposed to be installed on my son's computer. We paid $139.00 for Microsoft home and student 2010 and after two days on the phone, they could not fix it and my son, who is away at college, has a useless computer. Dell will not refund my money and will not take the computer back. They also promised to send a technician to repair it the next day and they refused to keep that promise.

My son cannot do any work on his college courses, since this software is the key to the basic work given by his professors. We are out 1,100 dollars for a system that just gets internet and e-mail.

I was on the phone for hours, disconnected for three times and transferred to death! No one would help me. Here's what happened. Dell sent me three different parts for fixing my laptop that is all wrong! I might get my parts approximately after two months, I'm not quite sure. And for all this inconvenience, all I got is free shipping on my correct parts. Dell has to have the worst customer service of all computers, cellphone, home phone and cable companies that I have ever dealt with! This is my last time ordering anything through them. I would rather pay more for ordering from someone else!

I've purchased a Dell Inspiron R15 a month back and it has touchpad issue. For that, I called up customer care in Bangalore, but the call got transferred multiple times. Nobody listened to my complaint. One of the lady customer representative was rude enough to listen. I think we need to stop buying Dell product due to their poor and pathetic service quality.

I ordered a Streak 7 tablet. The order did not arrive when they told me it would. I am in the military getting ready to deploy, so I purchased another model from a local store. Dell shipped my device to my FPO address via the US Postal Service. They said that I cannot use the USPS for the return since it must be sent via FedEx. I told the person that FedEx is not a service available in this US military installation. He said that since I am overseas, I needed to contact the local Dell Customer Service.

The local Dell said that they cannot deal with me because my order was placed in the US. I cannot send it back and I do not want this item. Dell shipped it to me but cannot accept the shipment back using the same carrier? That does not make any sense.

On 20 Feb 2009, I bought a Dell Studio 1757 and paid $749.99 at Best Buy. I was charged $149.99 for a two-year warranty and $39.99 to have my computer optimization. I had a problem with it as it kept going to "Startup Repair" every time I turned it on. They kept it and replaced the HDD, tested it for SeaTools diagnostic and passed the test. I have had nothing but problems with this computer since I purchased it. I have many receipts from Mothers Board Computers to fix errors. I think I got ripped off when I bought this computer and I'm now requesting a new computer. Once again, my computer boots with system repair and I'm very upset. I'm a student and I need a computer to do my studies. I would appreciate prompt attention.

I have had issues with my computer crashing due to hardware problems. I made numerous calls to Dell. It took 2 months in order for them to just document the case, so that I could replace the hard drive.

I purchased a warranty from Dell computers, which included next day service and it has been almost two weeks and still have not received service. I paid a quite a bit more to get the next day service and it has been almost two weeks and my computer still has not been repaired.

The model I have has overheating issues, which have been attempted to be fixed several times with no resolve. Been going through this overheating issue for about two years now, going back and fourth waiting for numerous techs in which the replace parts issue is still prevalent.

Researching online, I saw that quite a few people have issue with the same model. Upon my recent contact to Dell, they said they would send a tech out to repair and it's been two weeks and still have not gotten the repair although I paid for the next day service.

When I called customer service, I have gotten the runaround and plenty of excuses, which are unacceptable. I feel I should get what I paid for or receive some kind of compensation being that I paid for a service in which I am not receiving.

There is a scam going on with Dell in India. I wrote a letter to Mr. Dell CEO regarding the problem and no response. Thereafter, I filed a complaint with the Attorney General's Office in Texas and no response. I finally contacted the GA office and after getting a runaround from the individual to whom I spoke, she finally rudely admitted to receiving my complaint. That they sent it to Dell on 6/26 and for me to be patient as it sometimes takes a long time. I realize that the problem is that Dell brings in money to the state of Texas, so therefore, I am not expecting any response.

Well, this is to bring to your notice an urgent necessary action. My service tag no. is **.

Approximately 8-10 days back, I was thinking of buying a laptop when I was with my family members. I decided to go for a Dell laptop as my old laptop is also of Dell make. Dell is famous for its prompt after sale service. But my only issue was whether its warranty will hold valid in India, as I was to return to India in a week. I was skeptical about the warranty issue. So before buying, I called Dell customer care in USA itself. And I inquired specifically regarding upgrading to India specific global warranty and how much extra I will have to pay. I was told there is no need to buy/upgrade to India specific global warranty, as the warranty will be valid in India at no extra cost.

Here in India, I called the Dell customer care. And to my utter surprise, I was told that my laptop carries global warranty but it does not include India. For one year warranty, I will have to pay extra Rs.7500. Why false commitments were made about warranty issue when my only concern was warranty itself? Is this a way of marketing and thus selling your products to non-residents of your country? Now, I cannot go back to USA. I have an argument for this, so kindly arrange for a location in Punjab, India. And I want to return your Dell laptop and refund my money back. This is something ridiculous. How you people can make fool of customers and pitch in your products like that? You people should be thanking that I am not taking Dell to consumer court for all the false claims you have made. I'm hoping for a quick reply and necessary action.

I have purchased desktop Dell All In One INSP 2205 (AMD Processor), SN 4KZMSM1 on May 14, 2011 from a local dealer in Cochin. By June 11, within one month,the PC is not switching on. I registered a complaint and motherboard was replaced. The problem was rectified.

Now again in August 2011, the same problem happened--unable to switch on the PC. I have given it to Dell service center today.

I requested that I be provided with a new desktop as the complaint is recurring and it may have some other hardware issues. It has become a frequent headache. Instead of reducing the job, the desktop spoiled the peace of mind after spending the money.

Last September 2010, I purchased a laptop for my little sister who was starting college. I was given a line of credit by Dell Financial Services to pay for the laptop and I am still paying on it.

This summer, less than a year later, her laptop stopped working. It wouldn't power on at all. She spent two days on the phone with customer service, to no avail. She knew I was struggling to pay this bill every month so she didn't want to tell me, but now she's going back to school with no computer and I'm still paying.

A few years back, I had a similar issue with my Dell laptop. I just want people to be warned that in this difficult economic time, they should not waste money on something they will not get their money's worth out of.

My son, 17, worked all summer to earn enough money to buy a new laptop. He decided on a Dell and had no problem placing his order. The process was quick and efficient. The next morning, he received an email stating that the order was on hold and to please call Dell. When he called, they told him that he was a minor and needed the approval of his father to buy a computer from Dell. I spoke to the representative and told them he was allowed to buy the computer. They promised him free overnight shipping for the inconvenience.

What they did not tell him was the charges initially posted to his debit card were not released. They tried charging his card a second time and it was declined due to insufficient funds. On the third day, they called the house to tell him the sale was on hold due to issues with his credit (debit) card. He called Dell that afternoon. The representative he spoke to said to fix the problem, they needed his credit card number again. They tried to charge it again the 4th time, without returning the original funds. This failed. I got involved on the third day.

I spoke with the representative trying to explain that they needed to release the previous charge so the bank would release the funds back to his account. I was told to just recharge the card and the order would be okay. I asked to talk to the supervisor, I was transferred 15 minutes later; total time on the phone for my call was now one hour. Once the supervisor answered, she asked for my order number. I asked if she had any idea why I was calling or who/what was going on, she told me no. I explained that I had been transferred from another operator and asked why he had not briefed her before connecting our call.

This is basic customer service **! She asked again for my order number, I gave it to her. She said my number did not exist. I asked her to repeat it back to me, she did and it was incorrect. I gave her the order number again and she told me I gave her the wrong number and that she did not make an error! What! Seriously! Who really cares who made the error, I did not even say anything other than telling her the correct number. Who are these people and is that how Dell's customer service has become? Dell Customer Abuse.

Maria then placed me on hold. When she returned, she asked for my credit card number so they could recharge it. I asked her to release the funds previously charged and they could recharge my card. I also asked if she was reading from a script. She did not answer and told me I did not understand how a business works! I own a company, I understand customer service and I get the need for return customers. I basically let her have a piece of my mind and asked for her employee number. I was placed on hold, left on hold for 22 more minutes then the line went dead! I am completely disgusted by my Dell experience! What a joke! Never again.

On April 2011, I received several Dell products delivered to my home. I was confused regarding the delivery because I never made a purchase from Dell nor do I own any Dell products. I immediately called Dell to inform the company that I did not make a purchase with Dell and I wanted directions on how to return the merchandise. The representative took down my information and advised that she will follow-up. That same day the Federal Express Delivery person returned to my home stating that they received a call to pick up the merchandise. Needless to say, I was happy and quite satisfied with the immediate response.

On May 9, 2011, I received a letter from Dell informing me that the matter has been resolved and I was released from any financial obligations (see enclosed letter). My initial thought was, "Dell has excellent customer services. They handled this error expeditiously."

3. I needed to file a police report.

I communicated to the representative that per their letter, my case was resolved. The representative stated that the letter was an error. I responded by inquiring if the letter was an error why did I not receive a letter stating that the previous correspondence was an error and they have reopened the case? No responses were given. I have called, exhaustively speaking to supervisors, billing representatives, and fraud investigators with Dell refuting the purchase and the amount owed.

On July 2011, I received another bill for $219.00. I called Dell and the representative communicated that this is the restocking and processing fee. I continued to communicate to the representative that I never ordered any products from Dell, therefore I should not be held accountable for those fees. After doing some research on Dell and reading horror stories about other customers and their experience with Dell, I decided that I did not want to go through the headache of dealing with Dell. Therefore, I paid the $219.00 with the belief that my involvement with them would be over.

On August 2011, to my dismay, I received a bill from Dell for $2,343.46. It appears that Dell has chosen to bill me for merchandise that was returned and was not ordered by me! I have never ordered any computers from Dell; however, I am being billed for merchandise that was returned on the same day. I have made numerous attempts to resolve this matter but I have been unsuccessful.

I look forward to any assistance in resolving this matter.

Aleisa

There is no rating for Dell as it is very poor. I bought a desktop computer from Dell with their preferred card. I have been paying double payments on it for five years now and I owe the same amount when I first bought the computer. The interest rates remain the same as it did five years ago. They also told me it was interest-free for the first 12 months and it was not!

If I knew this was going to happen, I would not have bought the computer. I know now that I will not buy another thing from Dell with their card.

I have been a Dell customer for 20 years, but only now expereinced the most enraging of expereineces. Ordered a computer XPS....which could not get on the internet due to, in my opinion, a faulty wifi card. After 3 hours of jumping hoops, it was clear the machine should be returned and exchanged. No, I was advised that it was a software problem and would have to pay to speak with software tech. Unwilling to pay, I asked for a supervisor. Waited, got one, who said they would call back in 15 minutes. No call back.

Spent another 1 hour trying to rectify the problem, I was told I would get an email with UPS postage for the return. Once again put on hold, and disconnected. Each call quoted a Dell Policy which seemed to morph at will.

Customer service is no service at all, but a lesson in insensitive customer treatment while they read a book on how to answer the customer without committment to the quality of the product. They do not listen.

This company should just get out of the personal computer business. I have to ask when the last time you bought a TV or radio, and it did not work, that you had to spend 3 hours to no avail under the hood. Can medical care be far behind ?

Dell should have to perform by certain standards to do business in NY state.

For an older friend who has Dell V105 computer, I sought online information on buying her a color and black cartridge for her Dell printer.

After finding the correct cartridges and adding them to her online "cart", we looked for shipping cost and tax; they were not filled in but we were told we would be emailed that information AFTER our order was received!

It is widely known that "shipping and handling" is just a big profit center and actually represents part of the selling price, so widely known that "shipping and handling" is TAXED as part of selling price by governments. To not even be GIVEN the information makes comparison shopping impossible, and makes Dell look as cheap and manipulative as I have found it to be in trying to get my Dell serviced, program backups mailed, etc.

They care nothing about the small consumer, and I have counseled my senior citizen friend to buy a brand new HP all-in-one printer for 49, since the two replacement cartridges WITHOUT the unknown shipping and handling surcharge cost 39, and 10 dollars minus a bogus online charge is a small price to be rid of Dell and set up with a new HP printer.

Hi,

I am one of the dissatisfied customers of Dell. Unfortunately, I have been dissatisfied within six months of purchase.

From the time I purchased the Dell laptop around October 2010, I am having issues continuously. Please, find the problems I faced given below.

1. My new laptop had some hardware issues as identified by Dell technician after running hardware tests, and the laptop was replaced within a week from the purchase

2. After I got a new unit, I used to have wireless Internet connection issues (disconnecting from modem frequently), but it got solved automatically within two days

3. Then, my webcam stopped working in the second month.

4. There is absolutely nothing I did, but my laptop screen developed a crack automatically. I had to replace it by paying around $350 (for no fault of mine) since it's not covered under warranty.

5. The technician who came to replace the LCD panel helped to repair the webcam, but it stopped working within three days.

6. The most dissatisfying thing is, I was charged $150 as labor charge for replacement of LCD screen--which is $200. If I had it replaced the same when an engineer came to my place to diagnose it, it would have been free. I don't understand such clauses. The support I purchased when I bought my laptop looked meaningless (Labor support included as part of it).

7. Within two months, the new LCD screen developed a crack again; gain, absolutely nothing done from my end. The laptop was not even closed this time, and all happened within 30 minutes from the last shutdown, and no user intervention between this duration.

8. I was informed to pay, if I need to get the LCD panel replaced. I requested the Dell technician to check my laptop, since its gets overheated frequently and this issue is repeating. The laptop was never dropped or nothing hit the LCD panel, without any user intervention the panel develops a crack. I am sure this would be repeated if I continue to replace the panel. I don't want to check with an outside technician since Dell clearly told me that, if the laptop is opened by outside technician, the warranty will be void.

The Dell technician is not even ready to analyze the problem since for him the LCD panel issue is out of warranty. For me I had used laptops for more than 10 yrs now, and I am also using multiple laptops at home, but this is the only laptop which is developing crack. Hence, I am sure that the unit is faulty. Moreover, it gets overheated compared to my other laptops, but the Dell technicians are not even offering to analyze the issue; only eager to charge me more for replacing the part.

I am totally frustrated and annoyed at this issue; for no fault of mine I am penalized, and I already paid $350 for a new laptop (6 months old), and again I had to pay another $350 to replace it. At the replacement cost I can get a new laptop. I am not sure why Dell is not able to understand my problem?

This is my worst experience with any laptops I have worked with (IBM, HP, Dell & Toshiba), I only went for Dell since I thought it's a very good brand, and the company offers good technical support. This experience is totally upsetting. I will never ever return to Dell, or will never suggest Dell to anyone else. I lost faith in Dell, and have got a new HP laptop now.

If Dell could ever understand a customer concern and willing to solve their problem, please look into my Dell laptop to analyze what the real issue is.

Regards,

Address -** Singapore

I just received a call from ** @ Dell Sales, asking me to "discuss" why I wanted to cancel my order for Solution Station support. What Dell considers as software/hardware, and what a typical end user considers as software/hardware issues is obviously very different. Windows 7 and any software that operates on my Dell computers, I would consider as "software" related. When I attempted to contact your Solution Station India technical center, they were not able to resolve my two older desktop issues. This was after I spent over two hours explaining my system problems. Eventually, they told me they were hardware related, and that I had to pay an additional $67 to talk to a "hardware technical person".

My issues on both older desktops ended up being Windows 7 software issues; they sent me new discs which I installed, and immediately solved my issues. Any software running on my Dell computer is considered to the average end user as "software". The fact that you made me pay additional funds is so crazy! I want this order canceled, and if you cannot handle that, please direct me to the proper higher authority that can.

I placed a computer order on 7/21/11. On 7/22/10, the computer went on sale. I contacted the customer service and requested the sale price. I was informed I could not get the sale price; I would have to cancel the order, and reorder the computer. I was transferred to order cancellation. Order cancellation informed me the computer was in production, and could not be canceled. I informed the representative I would not accept the computer upon delivery, and have it returned. I was informed it would be an unauthorized return.

Dell computer company not only is lying to me, they're playing me and my complaint to Michael Dell came back to me as DELETE UNREAD which is a prime insult and seems to be the way Dell treats it's customers these days?

This is a copy of the email I sent Michael Dell:

Dear Mr. Dell,

I ordered a computer from your outlet, XPS 8300, 16gig ram, etc., on or around June 23.

I received a notice that it would be delivered on June 29 with a Fedex tracking number. When it did not come, I contacted Fedex and was told that Dell had instructed them to "return to shipper" with no reason attached.

I called Dell to find out what the problem was and was lied to by your people (probably from India, not sure, but with a strong accent) and was LIED TO SEVERAL TIMES.

I like Dell and my last machine, a Dimension 8200 purchased in 2002 also from outlet, has worked perfectly until now.

But I resent and will not be lied to, if Dell has a problem, I will be happy to work with Dell, but NO BS, that is not acceptable and I'm not sure you even know what your employees are up to.

The first "customer service" person told me that it had tried to call me on two occasions, the 25th and 28th of June to confirm the order, that Dell NEVER shipped anything purchased with a credit card without telephone confirmation from the cardholder. That was a lie, I work at home, have an answering machine and know I was here all day when they supposedly called, but I told the guy that "fine, I'm confirming it", the computer is in their Rolling Meadows (Chicago) facility and to put it back on the truck and deliver it. Fedex had told me it was on the truck. This guy said he could not because a return number had already been assigned to it and it had to go back to Dell.

I did not believe that obvious piece of stupidity and called Fedex back and asked them if that was the case, they said no, that Dell has simply said they wanted it back.

Note that I have had similar things happen with Fedex and UPS and they do put things back on their trucks for delivery the same or the next day, they have no problem with that.

So I called Dell back and spoke to another "customer service" man with the same accent, barely understandable, but he said he would check, put me on hold and said that the computer had been called back because of "defective parts", I asked how he could say that since the computer was still in Chicago and he was in India and no one had tried to turn it on yet, he refused to tell me keeping up with his script that it was bad parts and that I should go back to the outlet store and order another one.

I did so only to find as I expected that it was no longer available, other configurations were, but 16 gig ram does not come up for sale that often on the outlet site.

So I called Dell one third time, this customer service guy spoke English a touch better and said that he would contact Fedex and have them deliver the unit and could I wait two minutes while he did that. He came back on the phone only to say that he could not that there was a problem with defective parts. Note that when I asked both guys what the parts problem was, the evaded the question totally refusing to inform me of the issue. This guy then said that he would "find" me another computer with the identical specs and ship it as soon as possible. After the usual "two minutes" on hold, he came back and said that he coule not find one available, but would look for one and when he found one he would ship it and if he did not find one, he would "build a new one" and to expect delivery within 5 to 8 days, the usual Dell delivery estimate.

That was on the 29th, that evening I got a phone call from another "customer service" person yet, this one spoke understandable english and he promised that he would look for a computer with the exact specs I wanted and if he did not find one, would give me an upgrade and I should hear from him in two days. Then, on the 30th, he or someone with a similar voice called again to repeat the same thing, they would find me an identical computer or give me an upgrade, both times he said that he would not ship anything unless and until I agreed with their choice.

This was information I had already been given and I assume that by calling a day and a half later to tell me the same thing, he thought he was gaining time?

It is now July 5 and I haven't heard anything, I am now without a computer that I use for work both as a photographer/graphic designer and artist - see www.ditlove.com the "I will get back to you in 24 hours is a lie as well.... they do not celebrate the fourth in India I assume? and I've been watching the outlet website all week-end and there has been constant activity so someone is working. At the very least, the courtesy of a "progress report" would have been nice.

This behavior has not been and is not acceptable, I'm researching what other machines are out there that will fit my needs and my budget, I'm not ruling Dell out, but you need to know about this and deal with it.

I purchased my computer in Aug. of 2010. Since that time I have had two key boards replaced, hard drive replaced and mouse pad replaced. The tech support manager I spoke to promised to "make things right" and gave me his "personal" extension. He asked me to call him as soon as my computer was up and running. I have called him 6 times over the last two weeks, and he has never returned my calls.

Today I tried to reach someone at Dell customer service. I explained my problem and dissapointment that the manager would not return my call, and thus I could not get a satisfactory resolution to the computer problems I have experienced. Dell customer service put me on hold for 11 minutes, then someone from tech support picked up and asked if I wanted to speak to a manager, he then put me on hold. No one answered after 12 minutes so I hung up.

Ordered 3 computers for the office. Order sent to wrong address, called customer service to get it right. Part of the order went to TN. We are in CO. Tried to call Dell. No replies to email. I am on hold right now for 1hr. Still no service pass around 3 times. 2 computers came without correct dual screen cables. Still can't get them.

We purchased a Dell computer for use in our office. When we received it we were able to use for one day, then it went to a blue screen and would not work. We contacted Dell Tech Support and after being transferred numerous times spoke to a technician. He reviewed the situation and stated that it was an operating system issue and we needed to contact Microsoft. We contacted Microsoft and were told that we needed the Windows 7 operating disc from Dell so that Microsoft could reinstall/repair it on our computer. Contacted Dell again and once again had to give the case ID# numerous times and totally explain the situation everytime. We were finally told that they would send the discs and received them on the second business day.

We then contacted Microsoft again and they reinstalled/repaired Windows 7. In the process of doing this, they wiped out the Microsoft Office program which was preinstalled on the system. Contacted Microsoft to advise them of what they did. We were told to go to a website and download the office program. The website stated that it was preloaded onto the computer and could not be downloaded. Contacted Microsoft again and they advised us to contact Dell to get the office disc so we could download it to the computer.

We contacted Dell and were transferred to 5 different techs giving each one of them the same scenario. We finally asked to speak to a supervisor as we were getting nowhere and were subsequently hung up on!!!!!! Called back and requested to speak to a supervisor and were placed on hold for 15 minutes. A rep answered the phone and identified himself as a supervisor and as we were explaining the situation, he hung up the phone again!!!!! I called back and advised the person who answered the phone that I wanted to file a complaint. She stated she would give me a phone number which I called. It was a fax number?!?!?!?!?!?

I cannot believe that Dell is still in business with the quality of their customer service department. We are an insurance agency and if we were to treat our clients the same way, we would be out of business. Also, you cannot contact their corporate headquarters to file a complaint. Now I see why. No one at corporate would get anything done other than fielding complaints all day. And, why can't US companies get customer service representative who speak ENGLISH. We live in the USA if you want to work for one of our companies, you will need to learn the ENGLISH language. We will NEVER buy another Dell computer or product and I would advise other parties to read all of the consumer complaints before they make a Dell purchase. Currently, our problem has not bee resolved and we have spent over 10 hours on the phone with Dell.

Bought a new desktop from Dell for parents on January 25,2010. Since then the PC was replaced with refurbished (should have bought that instead) and motherboard replaced 4 times, Video card twice and various others every 6 months crashes. All I get are sales people to ask why the quality is so bad. Guess that explains why they have no quality only sales staff.

I do not know where to start. I bought a dell laptop in May of 2010. After 2 weeks the computer was not functioning. I called dell customer support. After 3 phone calls and about 6 hours of phone time, they determined I needed a new mother board. A technician was sent to my house and installed it. Before the technician left, I tried the computer and still did not work. The technician told me there was nothing he could do and that I needed to call dell.

This time after about 4 calls and 8 hours of phone time, I was forced to lose my temper and demand results. At this point dell claimed it was a software issue which is not covered by my fully upgraded 3 year warranty. I needed to call software support and pay $249 for help. I called the software tech support, paid the $249, spend 4 hours on the phone, they were not able to fix problem. I was sent back to the hardware tech support group. I finally got a knowledgeable person on the phone that was able to determine in 10 minutes that I had a bad hard drive. Dell sent technician to replace hard drive. The computer now works! I now called dell to get a refund of the $249 for the software tech support that I never needed.

After about 2 hours on the phone I was granted my refund and told it would show up back in my bank account in about 12 business days. 14 days later I called about the refund that had still not showed up in my bank account. I was advised that there was a technical glitch and they are resubmitting. At this point I still have no refund and I am waiting on round 2 of the refund process. Through out this process I was constantly provided incorrect call back numbers and bogus extensions. I continuously had to deal with 2-4 people per phone call and explain "the story" in detail every time. This has been the worst consumer experience in my 43 years of life.

I talked with your service rep. on Friday 4/29/11 and after 2 hours on the phone with a poor English speaker (Manish, I think is his name), he fixed my computer. His English is so bad that I misunderstood him when he told me the cost of fixing the problem. I thought he was saying $29 and then I find today I was charged $129. I feel that I should not be charged any amount while the computer is under warranty. Maybe you should consider bringing your customer service back to the United States and use people who can talk plainly. If this is how you do business, then you will never get anymore from me and I will be sure to tell anyone who asks to stay away from Dell products. You can refund my money now.

I purchased a Dell Inspiron 560 in June of 2010. In January 2011, I had to replace the motherboard. In March, 2011, I had to have the motherboard replaced again. All was covered under my warranty except for the $50 I had to pay to get an outside service to look at it, because it is next to impossible to get someone from customer support and when you do get someone they are very hard to understand. I was getting upset since I have a practically new computer and have experienced so much trouble.

March 30, 2011, I went to print off a word document and it would not print the 2 page document. Just about 2 paragraphs would print. Called Microsoft and they said Dell installed the Microsoft Office 2010 Home and Student program when I ordered the computer. It is on my invoice as well. I called Dell to discuss the problem and after 2 hours on the phone, I was told there was some type of corruption in the software that they would not cover under warranty and I would have to pay them $129 today which would only be guaranteed for 3 days, or I could pay $239 for an additional one year. My computer is still under warranty! Software or hardware issue should make no difference since the computer is not even a year old.

The last issue with the computer, I indicated how dissatisfied I was and wanted a new computer or my money back. When the Dell representative came to fix my computer, he told me Dell never does that. He even suggested and insinuated the next computer I purchase, I might want to buy from a local retailer.

Dell never sent me a re-installation CD when we purchased a mini Inspiron. I talked to Best Buy and Dell I purchased it from Best Buy. And they both told me, "Don't worry about it, it's internal. Just call tech support if you need to reinstall." What they did not tell me was when your warranty is up you must pay$59 for them to reinstall.

Mind you, this did not come with a CD-ROM but it did come with a Microsoft works 9 CD? Go figure? After calling them several times with bad communication because customer service does not speak English well and after being told they can't help me unless I pay the $59, I then looked up the warranty book. On page 23 it says you are allowed one copy of a re-installation after all the software is yours and purchased when you bought the computer.

I called Dell back and told them to read page 23 and now they are sending me a re-installation disc. For anyone with this problem watch out. Dell still tried several times to charge me money even though in their own book, it states I am allowed one copy of the XP software. It's like if you left something in their car that belongs to you and a certain amount of time went by they want to charge you $ 59 to retrieve although all along its yours. Don't let them get away with this. They are charging people that don't know to either fix or reinstall the software as they call it.

You cal also buy an external hard drive for that price and put the CD re-installation on that and always have a copy. Please beware. Imagine if 500 people called them with my problem and they charge them $59 dollars. What a good scam on their part.

Buy Sony. They are honest and have good products. It is worth the extra money and the customer support is awesome. Dell also uses refurbished parts on their new computers. Why do you think they don't want you to open it? Dell has bad customer support and they try hard to get money out of you. They treated me as if I was the bad one and hung up on me. I was told by tech support later that customer support does not really know anything? So why are they there trying to charge me $59? Go figure.

I called to purchase a register system for my store. I put this on a payment plan so I did not have to pay it all in one lump sum. Dell Financial Services said that my equipment was "leased." Never in my phone conversation was the word lease mentioned. Now I am stuck having to "buy out," so I can keep my system. This is no way to keep customers! I will neither buy a Dell again nor will I ever suggest to anyone else to buy one. It is costing me an additional $2,250.00!

The computer has always been slow and getting worse so I took it to Staples and they said that I didn't have enough memory to run Windows XP, which is what it came with! How can they sell a computer that doesn't have enough memory to run the programs that it comes with? I can't tell you the number of hours I have wasted and the frustration I have had over this computer! And, on top of that, I put it on my dining room table and it ruined the surface!

I ordered a replacement CPU cooling fan for my desktop computer. After the "production"/ shipment was delayed on two occasions, I finally received notification that the replacement part was shipped Feb 25 via UPS Ground. Today is March 1, Dell says it was shipped and they gave me a tracking number. In trying to track the shipment, UPS has no record of having picked the item up. When I inquired with Dell, I received an automated response that because of the "festive" season, a response will be delayed. I am still trying to not only obtain an up-to-date status report, but even more perplexing, I am at a total loss to comprehend what the "festive" season is that is delaying a more prompt status report from Dell. I would be hard pressed to recommend Dell to anyone despite their quality product(s). Other than that, I am simply frustrated with the run-around.

I ordered 2 e-readers from Dell for my Mom and Dad for Christmas. In as much as they live in Florida, I ordered them in October 2010. When they came in, I sent them to Florida to be opened on Christmas. When my Mom and Dad opened them, they determined they could not use them because buying the books for the e-readers is more expensive than where they are buying books now. She called Dell to get a Credit Refund Authorization number so she could return them and was told because the 21-day limit had expired, she could not return them. Although companies have limits on when an item could be returned, I would think Christmas gifts should be an exception and give us until at least 5th of January. I have always used Dell and have had an account with them for years, however, this is it! They do not care about the customer, just give us your money is their motto.

I brought a desktop from Dell and within a year the PC broke down several times. Dell sent a mechanic who claims the problem was fixed. And yet three months, it still breaks down. I filed a complaint against the company and was contacted by a rep from India who told me fixing or replacing my desktop wasn't an option since my warranty expired. When I purchased the desktop, I was told if anything should go wrong, they would replace it and they lied. My investment has gone to waste.

I can't even begin to tell you how frustrated I am with Dell. They got our order wrong and we cancelled a PC and a monitor. The monitor was shipped and I called Customer Care and was transferred four times and hung up on twice. I needed to return one item and it has been a nightmare. I will never order from Dell again!

I bought an upgrade of MS Office Professional for 2010 from Dell over the phone. I was sent 2007 with no information about registering for 2010. I am told that the due date for getting my 2010 upgrade is now past (before the year has finished). I am having a problem getting my upgrade for 2010 from Dell. Would you please direct me to someone who would be able to help me?

The three-year extended warranty I purchased along with my Dell PC Home and Office at Home a.k.a .Dell Premier online was a sour apple three days after it was delivered. It was almost like I had purchased my very own pre-installed (never figured out what my purchase was for), certainly not my use. All I encountered over the last four years of my purchase was a "total loss" of my identity, along with the personal and private accounts that were set up from mortgage, utilities, insurance, banking and security accounts. Even the registration was unable to find but that service tag was a key to connect the cancelling of the second service tag along with the registered security installed under an email address I never registered was the topping on this Dell layer cake. The paid-in-full purchase on the day's banking draft somehow managed to finance itself in an online setup that was a one-year no interest account unable for Dell to locate because I paid in full and the three-year extended warranty.

Well that deep subject did not surface until three days per the expiration date and the claim filed on the devices keyboard and defected sound object filed on the first of three days left until it expired were never received. Instead I was sent six new upgrade software CDs to replace the original backup disk I never received being everything was pre-installed and all.

I figured if I were to install even one of the software CDs sent, this Dell would have blown up--how else were they going to cover up the refurbished Dell devices sold as "new build it like you want it Dell will make you proud". And you know Dell's sales representative said, "Here is my Dell email address, email me if you need help with your *New Dell'.

l guess what left Dell three days after my delivery how lucky was I. If I did not know any better I would think the warranty had more of a traveling term to its coverage. I could swear that the wireless communications one-year contract I signed on to one year because I paid in full by cash for the $300 phone and services along with a PC wireless card which never worked with this built-in pre-installed Dell from hell had a roadside assistance clause to contract so I did not set up the perfect easy steal of product and services travel rewards as a great little plan that was offered with the $100 rebate.

I must have purchased that day my wireless equipment and gave me a $100 rebate with my purchase too. Online, of course that was brought to my attention the day I contacted and screamed my way to the final results of this very sorry way to do business not just for me but all consumers. After reading a few of the complaints towards Dell Inc. in Round Rock Texas, I'm surprised it is still in business and right next door to the State Capital does this happen.

I have filed complaints before on this consumer complaints forum; never have had a response but the bottom has not yet fallen out of this said story of a Dell purchase. I'm impressed with that because the last day of the warranty being revised, I was sure that as soon as I left the room at my home this Dell was located in I say a few sugar plums in my head surrounding the message (this device will self destruct in minus 7 your lucky minutes) and that was meant to be a bit of a joke.

We all know the sorry service and product that was purchased. Please feel free to make any needed corrections to this mail sent. I have a tendency to anger myself when I am reminded of the way I was used by Dell in their ways of servicing a consumer of the very product that makes them what they claim to be these days on the open market. No attorney needs to contact me but I would like a contact to the fact that my mail was received. After all, it is being delivered to you from the same Dell device that roots the way in and the way out. Where I was delivered to was always an FAQ.

It all started when I purchased a Dell Inspiron 1525 in 2007 or so from Best Buy. Within months of purchase, the hard drive died. It happened two more times after that, only months apart as well. I took it to Best Buy to have it replaced since I was covered. Then shortly after that, it started overheating and shutting off. By then the Best Buy warranty was expired but the Dell warranty was active.

I went through Dell and they replaced the heat sink, but then it happened again just a few months later. The 1525 I bought was defective and Dell refused to admit it. I contacted the BBB to try and have Dell replace the laptop and they put up a fight. They were also very rude and the customer service transferred me from person to person.

Finally, I spoke to someone willing to replace it, but they tried to tell me I had to get a refurbished laptop. I fought that only because with all the trouble I had, I felt it was fair to get a brand new one. Finally, they agreed. I got that replacement laptop but found they sent me the wrong charger. The replacement laptop was a Studio 1555 that needed a 90-watt charger and they sent me a 60-watt. After my bad experience with Dell, I chose to buy the charger on my own. Shortly after that the battery died.

I called Dell Inc. today and all they did was transfer me for two hours. They were rude and I didn't appreciate as a customer to be treated that way. One person told me that I did not buy anything from Dell and, therefore, they can't help me. I bought the original laptop from Best Buy but it was their product. Dell refuses to stand behind their product and take responsibility.

All they know how to do is be rude and disrespect their customers. The man said that I didn't buy directly from Dell and all Dell has been doing is helping me. Well, duh! It's their product. They should help. Out of all the laptops I could've bought, I chose Dell. Isn't that enough for them to want to satisfy the customer? It's disgraceful and unacceptable. Something needs to be done because I am not the only one who has suffered with bad customer service.

Why should we, as customers, stay loyal to a company that obviously can care less if they have unsatisfied customers? Now I have to shell out a lot of money to replace a battery that's defective after only 6 months. It's not acceptable at all. All I can say is if you buy a Dell, buyer beware! I've had to shell money out because Dell refuses to take responsibility for anything. They sent me the wrong charger and the battery died in such a short time. Money is tight and it's stressed me out that Dell treats people so rudely.

Purchase a hard-drive for my computer for 75.00. Company refused any help or service their product. Will help me with this matter. Date of purchase: Nov.1, 2010. Contacted them on Nov.3, 2010.

I purchased a Dell Inspiron desktop computer using the online store and received it in October 2009. In October 2010, the first week, the computer would not boot up and I had done nothing to it. I never upgraded anything, added anything, and changed anything other than normal computer security software such as McAfee. I was within my standard warranty when I called to speak to a technician who talked me through some checks which ultimately got the computer up and running again. Now, a few weeks later, it's happened again! I now don't have a warranty because I couldn't afford the $100+ charge for it and they want $60 to have someone talk on the phone or email about what is wrong this time. There is something wrong with this system. I had a Gateway for over 5 years and it never acted like this Dell has.

I have never had satisfactory or helpful customer service from Dell!

I purchased a laptop computer online and when it arrived, I realized that I ordered the wrong computer. I subsequently ordered another computer on 9/28/2010. I had to wait for the newer computer to arrive before I could request a return for the first computer because I needed to transfer data that had been put on the original computer. The new computer did not arrive until 10/18, apparently four days after the time allotted to request a return.

I was told that I needed to return the original computer within three days of requesting the authorization, but I knew that I couldn't do that until the newer computer arrived; I also knew that I would be unable to physically mail the computer until 10/25, so I waited to make the request until today, 10/22 (within three days of making the request to return the computer).

My most recent call today, which lasted over an hour and twenty minutes, included speaking with at least five different Dell representatives in at least two departments. It has left me feeling frustrated, and disappointed in Dell's ability to provide excellent customer services. And quite frankly, I am scared. I literally begged representatives to make an exception and outright, each person refused.

And in some cases, representatives were rude, placed blame and were condescending towards me. When I requested to have copies of all of the correspondences emailed to me, I was told that only someone from corporate could do that; I would also like copies of all of my correspondences, logs, chats, etc.

I have been a loyal Dell customer for years. I cannot possibly keep the first computer. I have no use for it; I purchased the computer I need and it is working well for me. I cannot afford to keep the computer. I cannot have this purchase reflected on my credit card. I am respectfully requesting that there be a person of authority who can make an exception and authorize a return immediately so no more time passes and draws this situation out further.

I purchased a Dell Studio 1749 in late September. In the middle of October, I contacted Dell Customer Support through their chat option. The problem was the version of Windows Mobile Device Center was not the most current and it would not recognize my phone and would not allow me to sync my phone with the computer. I use both the phone and computer to schedule appointments and keep track of my contacts information. I spent a long time in chat trying to explain that when I replaced the old version of the file the new version would not launch.

I was told in order to resolve this problem, I would need to contact the Dell Solution Support Division. Dell does not warrant the software only the hardware and this was a premium service for which I would have to pay. I tried to explain this was a virtually new computer and that Microsoft would not support an OEM version of Windows 7 Ultimate and referred me to the manufacturer (Dell). After numerous transfers, I spoke to a "manager" who said that this instance would be done at no charge but there would be a charge for any further issues.

I thought I would be all set. I was then transferred to a third party company that does support for Dell. When I explained that I was told this instance would be no charge, he transferred me back to the Dell Solution Center. I spoke to a tech who when I said that I was told this would be no charge transferred me to some one else. After going through the story one more time, I was transferred to another "manager" who told me no one would say that because this is a paid support section.

At this point, I became angry and told the "manager" I was not a liar and that is what I was told by a previous "manager." He said he did not have the authority to say that but would offer me a discount for this service. I said if the discount was to no charge, we could proceed with resolving this issue. After numerous exchanges, he hung up on me. The length of this phone call was over three hours and that does not include the time I spent in "chat" with someone who would only tell me I needed to talk to some one in the Dell Solution Center (paid support).

I think it unreasonable for Dell to charge for support of software they modified to run better on their hardware. I cannot contact Microsoft (who supports their operating systems for 90 days) because it was the responsibility of Dell. The problem remains unresolved and I am not able to to sync my phone with my computer. As a result of this issue, I am not able to keep all my appointments either on my phone or on my computer. It could result in a loss of some income or damage to my reputation.

Representatives are from India. I cannot understand them. The computer is 4 weeks old. I paid $250.00 yesterday for them to fix problem. I have now been on the phone with India again for four straight hours today, nothing resolved. I want to return the computer and get all my money back.

I purchased a laptop/wireless remote printer package from Dell in August 2009. In little over a year, they had to replace the computer and the printer three times. I am on my fourth printer now, which broke after a little less than a month of use. Every time I call Dell, they just bounced me back and forth between customer service and tech support. One manager named Arman (badge #: **) promised to put in an escalated ticket for a refund of the printer and Dell was to contact me within 48 hours. When they did not contact me, I called and was again bounced back and forth roughly for eight times. They promised me that it is being worked on but no one will put me through to the escalation team or tell me when it will be refunded. I am so frustrated. These people are crooks. They had no trouble taking over my $1,000 payment, but to refund a measly $75.00, they can't be reached. Please help.

I completely stopped doing business with Dell last year, after a few "last straw" experiences with appalling customer service. This was with both their home and business service levels. I tell everyone I come in contact with, when relevant, to also stay far from Dell or they will be sorry and frustrated if they ever have to deal with a human for any reason.

There were hours of phone calls and emails with customer service reps who could not understand the simplest of issues. In one instance, they even put the blame on me for an order they screwed up! This was on their business side too. I had a client who told me "no Dell" when acquiring hardware, but I didn't listen and it was the most horrendous customer service experience I've ever had. Never again will I deal with Dell for home or business.

I ordered an Inspiron 1110 (refurbished). We have successfully ordered refurbished computers for years from Dell. The computer arrived defective. The battery would not take a charge. Technical support determined that the computer should be returned. No problem, I thought, another 1110 would soon be at my home. And it was!

Only it was a 9-cell battery and the hard drive made such a grinding noise that I could hear it without my hearing aids! Once again, I called technical support. Yes, of course, you can return it. We will "upgrade" you. That's nice. What I get next is an Inspiron mini 1012. If I had wanted a mini, I would have ordered a mini! I tried to make it work for a whole week and this was just not going to meet my needs.

Yet another call. This time I talked to a manager. Of course, he understands. He will find me another 1110 like my original order. By now I'm more than a little worried about Dell's QC. I'm also tired of talking to people with heavy accents. I live in the San Francisco Bay Area. I am accustomed to people with accents, but it's always more difficult for me because I'm hard of hearing. Hard of hearing is more than you just don't hear sounds, it's that the sounds don't compute (sorry for the pun here). By now I have spent several hours on the phone with Dell. I still don't have the computer I need. In addition to all this, I have been doing battle trying to get return authorization numbers.

I finally got one for the return of the original 1110, the one with the bad battery. I spent another hour and two disconnects this morning trying to get the RA number for the 1110 with the bad hard drive. I finally got that. Now I notice that there is no order number for the 4th system that is supposed to be on its way to me. So I'm on hold with technical support to figure out what the status is there. I wish I could get a Gateway! Does anyone know how to go about getting one of those?

There are no stores here in the Bay Area that sell Gateways. Let me be clear here. My husband is a professor at a major university. He is a scientist. His entire lab is equipped exclusively with Dell computers. At this point, my faith in Dell has been severely shaken. After almost a month, I still don't have the computer I ordered. I have spent at least 12 hours on the phone with people in India or Bangladesh. I have a bad, bad headache.

About 7 months ago, I purchased a new desktop from Dell spending several thousand dollars for one that was top of the line. It was suggested that my keyboard and mouse be wireless so I purchased,from them a Logitech combo. My keyboard occasionally sticks but what made me call Dell tech support was the mouse. All of a sudden, when I right clicked, nothing happened. Now, seven months after I have made my purchase, I have learned that Dell will not warranty the keyboard and mouse.

They tell me it is not a Dell product. I made the purchase through Dell. It is sold on their web site. I paid extra for a multiple year service contract only to discover the keyboard and mouse are not included. It might have been nice if I had been told that at the time of purchase, not after there was a problem. I was informed that coverage for anything that doesn't have Dell stamped on it is only covered for 21 days, service contract or not. It has also ticked me off that, in order to guarantee an English speaking technician, one has to pay an extra fee for tech support. What an insult. Not only do they outsource tech support and use technicians that barely speak and understand English but they have the nerve to ask you to pay more if you want to understand them.

On 8-16-10, I mailed a check 2947 (Trustco Bank) for two A920 color Ink Cart ($61.98 to Dell; 1 Dell Way Round Rock TX 78682). Dell cashed check. My bank statement shows 8-25-10. I did not receive ink. I used the same procedure since '06 (7 orders). This caused frustration. I spent over 4 hours on phone and got disconnected many times. Unable to understand when I asked to speak to Texas. I am 83 years old.

I am having great difficulty with the Vista operating system and asked them if I could get the Windows 7 loaded instead. Each of them hung up on me after waiting for a long period of time to talk to them. After explaining my problem, they cut me off. They do not have a complaint or customer service line or I would call them.

Wow! Where do I begin. Let's start here. For all my life, I have only used Gateway P/C never had an issue nor problem. I hear so much about Dell so I try Dell. Wow, what a piece of junk system ordered XPS 630i straight out of the box nothing but paper weight first start-up errors plus false advertised supposed come with front led dancing lights to music.

Okay. I'm going to make a long story short, best way to do this is saying still had my 1 year warranty. Dell refused to fix issue they said, I need a warranty when indeed I purchased a 3 year complete. Now they say, it's hardware only. Well, I'm financing this brick after 1 year later. I'm fixing my own problems and stopped making all payments to Dell.

Also reported them to the BBB and filed a complaint with the ConsumerAffairs to the attorney general. I hope someone from the higher office can fix my problem, also don't know why Dell is still ripping off customers after that suit they had to pay. Why is Dell still getting away with murder?

They sent me an invoice dated 8/30/2010 205.00. I did not order anything. I was billed for a VISA account that belonged to someone else. I sent a complaint to the Attorney General's office in Texas. In March 2010, Dell salesperson Christa ** said I was approved for a no interest account. Web Bank denied my request for terms, but approved me for a 20% APR. They shrugged off my complaint to the Controller of Currency in Texas. I get endless calls to India and a brazen attitude without results.

Yesterday 9-11-10, I called Dell about 6 or 7 times, after waiting on each individual call for 10 -to- 20 minutes, I was disconnected each and every time, I felt as though I was being ignored and pushed aside. I finally got a hold to a tech that said that he would stay on the line till I got connected, and again was disconnected, I Was talked into buying another computer, and security software and office software plus an external hard drive. I was told that once I received them, to give the office of Dell a call. When I received the security and office software, I received and phone call from one of dell's technicians, and he took control of my computer, and down loaded it for me, I learned nothing, which your advertisement states that your customer can learn how to do such actions if we call.

Anyway, the next couple of days, I received the external hardware by UPS, and called and tried to get documents from my old computer transferred to my new PC. I had problems with my phone, and could not get call from the tech. tried to call her back on my cell phone, but was not successful. I had an important engagement to attend, but when I returned home, I tried calling Dell once again, and that's when I started getting disconnected over and over again and again. I got so sick of this happening, that I simply turned off my old computer and disconnected it and put it away, and now I am stuck with a $100 and something piece of equipment that I have no knowledge or use for. Please tell me how I can get reimbursed for this external device.

Norton tech support kept me on the line almost 6 hours then said, "this was second time. No charge 1st time and second time $139.99." They told me they could not fix my Dell desktop and sent me to Dell. Dell asked me to open the tower and look for 123, then remove green plastic cap on 1 and 2 (I needed my jewelry pliers for this) then tole me to plug in, I did. I was then asked to replace green plastic top back to 2 and 3, which I did. He then told me to plug it back. The man hung up. We plugged the computer up. Dell came on screen and then screen went blank. I have checked all plugs. They are in correct places and I have no computer.

I bet more than half of Dell company does not believe in God, but they use that term loosely, don't they?

Well, they say the full warranty does not cover act of God as this is an over 5,000 laptop computer. Good thing it did not take out this computer that I'm on why it hit the other two computers in the house. One was a 500; one from Wal-Mart and the other was a 5,000.00 computer from Dell. It was a new one, not that old. I have another computer from Dell that is old. One I had but the power cord is no good and it's old. Well, Dell, as an act of Shawn, you lost my business altogether and I will never again buy one from you. Hey, Wal-Mart, I'm coming to you to buy all the cheap computers that are not Dell. From now on, I'll just buy cheap ones and add what I want to them. You suck, Dell.

Please find the enclosed e-mail record of my attempts at trying to obtain the refund for the faulty computers Dell delivered. It is, and was clear that Dell had knowledge of the faulty Blue ray disk drive, and could not provide a fix for the problems. The computers were returned timely. They were received by Dell and confirmed. The refund money was never deposited into my account, and can no longer be deposited into an account that does not exist.

The Bank of America manager, Ruth ** in Simi Valley, California, reviewed all the account documentation and confirmed that the money from Dell was never deposited into our personnel account. Bank of America had no place to put the money, and it must have been returned to Dell as a transaction that could not be accomplished. I have enclosed the bank records of the documents that indicate the withdrawal from my personal accounts to show payment was made to Dell through my personal accounts. The account was closed before Dell even attempted to make a refund to my accounts. There were three transactions that require a refund to me.

The tracking numbers and confirmation numbers of the return are documented. The following Dell service representatives that worked on this issue are as follows: Jennelyn **, Anthony **, Geraldine **.

I am returning the check in the amount of $961.10 made out to Total Environmental Control. Please re-issue this check to Ronald as this debit was from the account of Ronald. The remaining $852.76 + $64.94 totaling $917.70. Dell should resolve this issue before September 10 with a check in my hand or my attorney will take action and all interest and attorney fees will be paid by Dell Inc. I can not purchase a new computer, or my home until I get the refund from Dell.

I have been having problem with my Dell computer ever since I purchased it. Trying to talk with someone who speaks English to help me is extremely hard. It is now extreme slow popping errors in Microsoft word and internet. I have to reboot it get it to clear. It has XP with the new 2010 version.

I bought a Western Digital hard drive from Dell on August 24, 2010 and received it on the 26th. It didn't work. It wasn't recognized by my computer. I called customer service and after being transferred to 7 people in 71 minutes, I opted for a refund rather than a replacement. I was given a return authorization number and told to expect to see the label (via email) within 24 hours of receiving it verbally. This never happened.

I needed a hard drive that worked, so I went to a local supplier and bought one. It installed in 2 minutes. I called technical service again today (08/30/2010) and was told that no refunds would be issued. This is the last part I will buy from Dell! When the computer fails again, I will replace it with a one from a reputable manufacturer.

I bought a Dell XPS a year ago and my motherboard fried. I was so mad and they won't do nothing about it, I ended up just throwing the 1500 dollar computer away. I will never ever buy Dell again and I will post on how much they are a piece of ** on Facebook and Myspace. Don't buy a Dell!

I had a problem with installing Norton Security on my Dell Computer. I called the Dell Customer Service number and was told it would be a one-time fee of $59 to fix the problem. I agreed to pay the fee, and they immediately charged my credit card. I waited a full hour for a tech to come on the line. I again explained what the problem was. At that point, I was told that it would actually cost $237 to fix the problem. I explained that it was not worth $237, so I wanted a refund on the $59 that they originally quoted me.

He refused and so I requested a supervisor. The supervisor very begrudgingly agreed to credit my account, but I just spoke with MasterCard and only the original $59 is on my statement. Dell has not issued a refund as promised. I have had a number of Dell computers and they have been pretty good, but their customer service is horrible. I have never had a good experience with them. And I will never buy another Dell computer for that reason.

April 19, 2010 - Purchased Dell Studio 17" Laptop$2073.29 at 29.99% interest

August 6, 2010 - Computer would not turn on. Contacted Dell. Explained problem. Told they were going to replace the motherboard, battery and AC adapter. While they were processing, I was able to get the computer to come on by flipping the computer upside down (screen on table -- keyboard standing upright), opposite of how it should be sitting. I informed the rep when he came back on the phone but he still stated he was going to replace everything anyway. I also informed Dell they would have to have someone come out after 5pm or on Saturday because if I miss work, I do not get paid.

8/9/2010 - Received call from Melissa (xxx-xxx-xxxx) who left a message regarding repair. Called when I got home. Left message (approximately 5:30 pm) stating she would need to call me at my office. She did not return my call.

8/12/2010 - Received an email from Dell stating, "Your service provider Worldwide Technical Services (Formerly 'QualxServ') has made several attempts to contact you to schedule service. Please contact Worldwide Technical Services at (xxx) xxx-xxxx in the next two (2) business days to keep this service call open." I contacted them and they gave me the phone number for a Joseph *** xxx-xxx-xxxx. After the 2nd attempt, I left a message for him to call me and provided my work number. He did not return my call. That evening, I had a message from Melissa again. I called her and she informed me Joseph was her husband and she wanted to know I got his cell phone number and said no one is supposed to call him.

Arrangements were made for Joseph to come out on Monday, August 16, 2010 after 5:15 pm although they said Dell did not give permission for them to work after hours. They also informed me that Dell had only sent a motherboard and A/C adapter and was told to check to make sure the adapter I had was bad.

8/16/2010 - Joseph called at 6:15 pm and arrived a short time later. When I showed him the issue, he said it was the switch that was bad and nothing else. He worked on the computer for approximately hour then stated he would order a new switch and return on Wednesday, August 18, 2010. He instructed me not to turn the computer off because I would not be able to get it to come back on again.

8/18/2010 - Had a message from Melissa when I got home at approximately 5:10 pm asking me to call her when I got home. I immediately called. She informed me her husband, Joseph, was "chatting" with Dell on the computer, pretending to be me. She said her husband told them he had come out today and when he opened the package containing the switch, it was broken. She said Dell was offering to give me a new computer. I asked their opinion on the matter and Joseph stated he usually has to work on them at least 3 or 4 times before they offer to replace them so he suggested I accept Dell's offer. I said OK.

Melissa then told me Dell had a few questions and would be calling me later. Melissa asked me not to tell them her husband had not come out today and to act like it was me chatting with them. This upset me because I do not believe in lying but I decided to keep this to myself unless the matter came up. If it did, I would tell the truth. Note: Before they shared the information that the switch was broken, I requested Joe go ahead and come out and fix my computer because I could not turn it off.

A Dell Rep called me at 8:30 PM and stated they would ship me a new computer. At no time did anyone mention the computer would be refurbished!

8/20/2010 - FedEx left a door tag for a package. I went to the FedEx building in Bridgeport to await the driver to pick up my package arriving at 5:15 pm as instructed by FedEx by telephone. Approximately 1 hour later, the driver arrived, I signed for my package and went home. A quick look at the box told me it was not handled with care. One corner was dented and the box was a little tattered. When I opened it, I saw a green tag on the computer "Refurbished." I decided this was unacceptable and called Dell (approx. 7pm). After 10 minutes on hold, I got a lady whose name I could not understand so she told me I could call her "Misa" and spelled it for me. I was very upset and told her so and explained to her I would probably need to speak to a manager. She asked for my purchase ID number or my customer number to which I said you cannot look me up by my account number? I had trouble understanding anything she said but she did say she was going to connect me to someone who could help. While holding and getting more frustrated, I hung up and decided to wait until Monday.

8/23/2010, 9am - Called Tech Team number and spoke to Rory. Once I explained the situation, he informed me Dell will not replace a computer with a new one after 21 days. He tried to explain to me that a "refurbished" computer is just as good as a new one and I said, "If I got to Kohl's to buy some new clothes, I do not expect to buy something used and pay full price for it." I told him I am not paying $2000 + 29.99% interest for a used computer. I told him I will probably return both computers. Dell offered no solutions other than for me to accept the refurbished computer or they send the same tech out who had already proven he could not be trusted.

I put an online order in on August 6, 2010 and then decided I did not want everything I had ordered. So I tried calling them to cancel it over the weekend but they were not open. Then I called them on Monday morning (August 9, 2010) and talked to a woman (from India) named Umaima at 9:11am and she told me that I didn't need to cancel the order because he never went through. There was no record of it on the computer. Then I put in another order for a few of the items I wanted. I received that order and everything was fine. Then on August 16, 2010 I received an email telling me my order was in processing.

I immediately called Dell and talked to Oscar at 11:19am on August 16, 2010 and he told me he would put the order in for cancellation because it was the original order that Umaima told me never went through. Then later in the day at around 2:00 Mark called me from Dell to confirm my order and I then told him that it was supposed to be cancelled and he said it was not showing in the computer as cancelled but he would take care of that for me. Then I receive an email saying my order has shipped. I called Dell and was told to call them back when I received all of the items and they would send me a shipping label to return it.

Friday August 20, 2010 I received a total of three boxes (assuming this was it) so I called Dell back and talked to Jose who set me up with return labels. When he emailed them to me I received them immediately and opened them and printed them off. They were the wrong sizes, but I figured I would just open the boxes and repackage everything then sent it back. Saturday morning (August 21, 2010) I opened up the boxes to repackage them and find out that they have duplicated the order that was supposed to be called and they have charged my credit card for it, but there was no email or record of it in the system. I just got charged for it.

So I called them back again and talked to a woman named Shikha and she said that she would send me 1 mailing label for all the items and I also let her know in the duplicate order I never received the 2nd XBOX 360 that was supposed to be shipped to me. She said I should receive the return label in 24 hours and if I didn't call her back. I received the Return Acknowledgement email but never the label. So I called back on Sunday August 22, 2010 and some many answered the phone and put me on hold and then when the next person got on the line, after I was on hold for 25 minutes, I was told that their system was down and I would have to call back on Monday. It is Monday (August 23, 2010) now and I have talked to 6 people today and received another Return Acknowledgement email (actually 2 for today), but still no mailing label and have been hung up on and put on hold for 30 to 40 minutes at a time. I am ready to explode. What are u supposed to do when a company treats u like this. My blood pressure is through the roof right now.

This time, I'll have to go out and purchase a consumer level laptop rather than a business level laptop because Dell, after realizing they'd screwed up their delivery estimate refused to allow overnight shipping.

My order number is ** and latest reference number is **. Coincidentally, I was informed that it's not a real reference number anymore, when I already had numerous Dell reps use it prior. Is it possible it was deleted? I have returned the ordered on 04/08/2010 and was given an inferior computer to replace it. I returned that second computer as well and was informed that I would be fully refunded for my original purchase. This has been 3 months and over 50 phone calls, trying to chase my refund. I still haven't received it. I'm sick and tired of calling Dell and being transferred from one person to another, and being promised that I would receive my refund within 5 to 6 days every time I call. That explains why it's been 3 months and I haven't been reimbursed yet. I demand my refund immediately. Please note that I'm sending this same email to the Better Business Beau as well as the attorney general.

I ordered an Mp3 from Dell on June 23. (A Samsung P3 32gb Mp3- 7 to 10 days delivery) Since then they have sent me three offers to buy a cheaper one. (Zune) The one I ordered, they don't even have. It hasn't even been made. When I ordered it, it said they had them in stock. They have changed my delivery date 3 times. The next "supposed" delivery is to be Aug. 27. I sent them an e-mail requesting they take off the tax or lower the price of the item because they misled me. The Mp3 already had free shipping.

I have a delivery problem . I was sent more Xbox units than ordered. I called customer service 10 times, and got transferred 13 times. 13! No one seems to know how to handle the problem. They are completely clueless. Amazingly incompetent. Not an exaggeration. Really, really not trained, except in rate questions. All I wanted was a phone number and extension, they gave me one that their system wouldn't recognize (I didn't ** it up). If this were a combat mission, we would all be dead several minutes ago. Damages to Dell - we will never buy one. Damages to us- our credit rating was affected when we refused to pay for 3 of the ** things.

First of all, I want to say why people buy Dell at the very first place. They suck so bad, all the parts in the system are [bad] parts. Second most of the technician are not speaking English. 3rd They don't even know what they are doing. I called in for a simple help, I wanted to order the restore cd to restore the laptop that I just purchased from a friend of mine, they didn't even have one for me. So my point is if you buy a dell for more than 2 years they don't even want to talk about that model any more. That is not even right. No more Dell please, people.

I ordered two laptops: one for me in Skokie, IL, and one for my daughter who just went to school in Waverly, WV. This has been a horror show. Dell cancelled the order many times but finally sent the laptops, except they sent my daughter two laptops instead of one. I've been trying to get a return label to ship the laptop back to Dell but Dell keeps cutting me off and no one there can generate a return label. Dell keeps cutting me off after being on hold for long lengths of time at 1.5 hours each time. I've tried three times. I want the charge taken off my credit card also. That's important!

I tried calling Dell because I forgot to order a small adapter when I ordered a server with rails. All I want to do is purchase an adapter and cannot get anyone at Dell to help. I called three times and was put on hold for a long time and then when I finally got someone they put me on hold and the call eventually dropped. Dell customer service was absolutely the worst. I have been a loyal customer for more than ten years! Not any longer!

This explains everything so far. I wrote this and sent it to support and every corporate email I could find. Please read and forward to necessary management and personnel immediately. I honestly can't believe I actually have to write what I am writing here. But after what I have been put through I have no choice. This is a description of my experience with Dell the last couple weeks.

In summary, I ordered a laptop from the Dell.com outlet for $940 on 07/24/2010, delivery date of 07/30/2010. On 07/30, I received no shipment and my online account informed me of a delay to 08/03. After the run-around all week from customer service, again a delay was posted on 08/02/2010 for 08/06. More unbelievable treatment and misleading information, my order without my permission was canceled on 08/04/2010 and a new order without my consent was placed with a new delivery date of 08/11/2010. Not only is what you're about to read completely unethical, I wouldn't be surprised if it had legal ramifications as well. I am in no means a litigious person but I feel like I have not many options.

I interviewed for a job in mid July 2010 and was offered a position the third week of that month. I was told about the Dell Studio XPS laptop and the 16-inch RGBLED 1920X1080 screen option. In my new line of work, I would be editing pictures and video and I needed to work with a machine that I could use the full color spectrum. I immediately started to research the Dell XPS laptop and soon found out that it wasn't available to purchase in newly built laptops. I started looking to buy from Dell outlet. I read that the machines were previously built, completely tested and included a one-year warranty. Also available on the website was this information: Fast and free shipping, Dell Outlet now offers free 3-5 day shipping on all systems, refurbished monitors and refurbished printers! And we're still fast: systems are built and ready to ship, so most Dell Outlet systems ship within 24 hours upon order approval. Courtesy of Dell.com/outlet.

This was good since I needed this laptop to start my new job. I found a machine on July 24 2010 in the outlet. It would work just fine for my needs. I bought the laptop on July 24, 2010 for $940.00 and was supposed to receive the laptop on July 30, 2010. I soon after told my employer I could begin training on July 30, 2010. The morning of July 30 came and no delivery came. I looked online and saw that the delivery was delayed until August 3rd, 2010. I was confused and upset since my laptop was a necessity in the job I was starting that afternoon. I called Dell order support and they explained that they had no information as to why the order was delayed and there was nothing they could do for me. I called my job and told them what happened to my order. I was told that they needed me to try and get the order rushed and that I was needed immediately if I was to work there.

I called Dell again to try and get more information. Once again, they said nothing but several different excuses. I explained my job situation to no avail. I waited till August 2nd and to my complete shock, the order was delayed again till the 6th of August. I was so upset knowing that my employer would be disappointed that I called again and explained my situation to the first representative I could talk to. I learned nothing after being transferred at least 6 times except that it would be shipped as soon as possible, and that they have to do more testing to make sure it's perfect and free of flaws. I began to lose confidence at this point.

Among anxiety, on Tuesday, August 3rd, I called again to check on the status. In one phone call, I was transferred 11 times, and to top it off, I was hung up on. I gave up. On Wednesday, August 4th, I called again terrified that the laptop wouldn't materialize and I would lose my job offer. Once again, I was transferred 10 times during one phone call and disconnected. I called back, and after countless transfers, I was connected to some type of representative. I explained my story to the agent, they put me on hold for long period of time. He returned and I was promised that my laptop was going to ship tomorrow and not to worry. He said I would receive it by or before August 6th, 2010. Given the history and after hearing that, naturally, I was still skeptical so I asked another question that had been bothering me.

I went on to explain yet another development. My PayPal account, (which had been my original form of payment was showing the Dell payment of $737 was returned, and also my credit card (was used for the remainder of the payment not covered by PayPal) showed that the charge had been reversed. He told me that since this order had taken so long, and because Dell only pre-authorizes payment until the order ships that this was normal process. I would be charged again using exactly the same payment method I had originally used to place the order and not to worry, basically saying, "I promise that you will receive your order on Friday, and not to worry." I hung up praying this was truthful and the computer would be here by Friday. That way I could begin my training finally since a computer is an absolute necessity of the job. How could Dell customer service knowing all that be misleading me again?

On August 4th, 2010, after an uneasy night, I woke early at around 8 am (when Dell support opens) and I immediately checked my Dell online account for the shipment confirmation. I couldn't believe what I was seeing. My order had been canceled and another order was said to be "in production" and would arrive 08/11/2010. In shock, I opened the new order and to no surprise this order contained none of the specifications I required and ordered previously. The feeling I felt was indescribable. Not only had I not canceled my order, but a new order had been placed without my knowledge or consent.

Now, in frustrated tears and complete despair, I called the Dell order support and began trying to explain my situation and holding back my emotions. After a complete mess of miscommunication and an endless amount of department transfers, I was eventually sent to the "escalation" department, the department where Dell hides all the managers and supervisors. I talked to someone named "Rick" I think, and again I explained the whole situation. He apologized about everything and told me that he would fix this and get a new system overnight delivered to me immediately. He explained that I was going to be talking to a sales team member that would help me reorder the laptop with the exact specifications that I had ordered previously, and at the same price, and ship it overnight! Honestly, I was not relieved by this and waited to be transferred.

I was connected to an agent "Fernando". He was polite enough, but I quickly realized, no surprise, he had no idea of what my situation was. The "supervisor" I had just spoken to hadn't informed him about the situation and the deal he promised me. In despair, I explained to Fernando what the supervisor had promised me and Fernando said he would try and help. Now, I knew that nothing matching my order was available on the outlet site because I had checked the outlet consistently for weeks. After failing, he eventually put me on hold and told me he was transferring me to another agent "Rafael" who had more experience with this type of situation.

Rafael seems to take control and to know exactly how to handle the situation. Though very quickly like Fernando, I realized that he could get me what I needed, the order which I had previously ordered and paid for. He seemed at a loss for words and told me he would somehow get this ordered and would call me back in 2 hours with more information. Again in desperation, I asked for his extension number and we agreed to talk again shortly. I patiently waited all afternoon and no Rafael. I eventually called the number he gave me and entered the extension he gave me. Imagine this, the extension was not in service and back to square one, I was totally and completely overwhelmed. It really hit me. I didn't understand what was going on. How can this be happening to me? I did everything like Dell told me to. How could I be treated like this when I'm spending $1000 dollars here? And how am I going to explain this to my employer?

After more phone calls, etc., I was now informed that the refurbished department was closed. Do I really need to tell you what happened next? I was transferred to some sales department again and talked to another agent "Rupal" I think and he told me quite quickly he couldn't do anything for me, that I should just buy another system. I tried to explain and he put me on hold for what seemed like forever (10-15 minutes). While he tried to get information or whatever, I searched the Dell outlet once more. To my amazement, I found an almost exact replica of the computer I ordered previously, same specifications and everything, (very rare to find a system with the RGB LED screen I needed) the only difference was this laptop was $300 more than the one I ordered.

When he returned, I told him about what I found and I begged him, crying, pleading (literally) just to hold that system or to arrange it as a replacement. He said he couldn't do that and he suggested I should be paying more for the system anyway, "I should pay more for quality." But if you line the specifications up, they are exactly the same. And secondly, I should pay more? After all that Dell has put me through, I mean seriously. After another 10 minutes or so of pleading with him, he again put me on hold. (Remember he could do nothing for me at first.) He offered to give me $100 towards the new system, but that is all. I bought the exact same thing for $940.00 and he thinks I should pay $1500.00 after this entire ordeal. I lost it at that point. I understand what he meant but I am disgusted at how he feels this should be resolved.

Let me summarize what I have been told and learned: So, what they're telling me is that Dell Outlet sold me a computer (paid and confirmed) that was "same as new" quality (back to factory standards) other than slight cosmetic blemishes, they are tested, packaged and ready to ship. I was misled, laughed at, hung up on, and lied to. I feel like my life was a joke to everyone I talked to. This experience upset me so much I cried, it has taken me hours just to write this because I feel so disrespected. I just graduated from college, I am young, and have been struggling to find a job. I worked very hard to prove myself to this company and assured them I was prepared. I have to face them in person to explain why I don't have a laptop to train on, Dell does not. I have to go without pay for 2 weeks, Dell does not.

All I asked this whole time was the truth and maybe some empathy and customer appreciation. I explained my personal situation to most of the agents I spoke with and not one seemed to care. I thought Dell prides themselves on being one of the best computer manufacturers in the U.S. and I expected at least a shred of humanity. I want an explanation to everything I have gone through. I really hope that after reading this, someone will make sure that I get what I ordered and make amends for what I have been put through. I can't believe you have to go through this Dell ** to try and buy a $1000 laptop.

My company bought 38 of the 1704fpt monitors, ten 1710 printers and twenty 1720 printers. I didn't have any serious problems within the first year. Sounds like a good thing right? Why then after the first year and the expiration of the warranty, do they all start taking a dump? Is this bad luck or some mechanism built into Dell's products to make them more money? Why now three years later of those monitors have half of them stopped working entirely. Every month it seems another one goes.

I've searched and plenty of people experience this. Dell does not admit there is a problem with them. Maybe it's evil spirits. And the printers? Why do they suddenly start misbehaving and never work again? There are various lights, paper jam, toner low, error, etc., stay lit no matter what you do. I know what the ** I'm doing and how to troubleshoot, so I can tell you there is no paper jam. The toner is fine, the drum is fine. I've tried to reset the drum counter using methods posted on other forums, none of them work. Of course it doesn't, pay to get them fixed. They don't want you to do that anyway. They want you to buy another piece of garbage. They saw how much money they were making on toner by continually coming out with new printers that use new cartridges and they made the idea better (worse) by coming up with more creative ways for you to need to replace your printer.

Ever tried talking to customer service? Some very nice Filipino folks who happens have no idea what the **** they are talking about. I had another 1815 all-in-one that had a bad fuser. It was twice as much as the cost of a new printer to get the part and get it installed, so Darwin in customer service kept trying to get me to buy a the newer model. I told Darwin that my boss bought 15 cartridges for the 1815, roughly twice the number of his brain cells, so it would actually be cost effective for me to repair it or buy another 1815. He wouldn't let me repair it and the 1815 is discontinued. He put me on hold for 20 minutes and came back with an offer. He said that if we bought the newer model, 29-something-or-other, they would give us 10 new cartridges for it and take back our old cartridges. That was a good deal considering.

I saw another post on this site about a verbal offer to replace cartridges that was denied and someone got suckered. I asked for a simple email or letter so I could have the deal in writing. I could not get anyone there to send me an email. I spent hours talking to different people. They all put me on hold to talk to their supervisors. They all acknowledged the offer as it was "in their notes" but no one could send me an email or letter. They even called me back several times over the following two weeks asking if I was still interested in buying the new printer. I bought an 1815 on eBay so I could use up these cartridges. Dell is out for you money and not your satisfaction. Don't even get me started about the *** jobs they are sending third-world countries that don't deserve them. Stay away from Dell entirely.

One month ago I ordered a $20 keyboard for my 3 yr. Inspiron. The order has been pushed out 5 times, cancelled multiple times. I have made numerous calls, typical call like today, I have been on the phone for 1 hour, mostly on hold and have no commitment when the part will be available. My 3 yr. old, $1,700 computer is effectively inoperative.

I wanted to share with you on how I have been a loyal customer over the years of Dell's, with quite a few purchases of electronics from your company. I also wanted to share with you on how frustrating and unsatisfied I am with your electronics. I have purchased two home computer systems from your company starting in 1999. Order number at that time was ***. My customer account number was ***. The UPS tracking code was ***. The hard drive and system, from what I was told, failed and I returned back to Dell to re-purchase another system less then five years later in 2004. That order number being ***. My customer number being ***and UPS tracking number ***.

Now I find myself with a third hard drive that has crashed with my 2004 system. I also find a customer service staff outsourced in India, that can only indicate I am out of warranty and they are sorry for "my problem." I am a home-based user. I do not even come close to using the system to it's full potential and I end up on the short end of the stick each and every time. I not only have spent thousands of dollars on your products ( including a flat Dell TV screen purchase), but the countless hours of having to start from scratch each and every time, with no concern from Dell with my issue.

I was told by your customer service staff everything they "could not" do for me but never once did they say what they "could" do for me. I feel with anything in life there has to be some level of integrity and I have yet to find someone at Dell who understands and follows through on the products you sell. I hope this email does actually find it's way to you and you take the time to understand how frustrated and disillusioned I am with the quality and performance of what I thought was a premier product from a premier company. Thank you in advance for all your time, take care.

I purchased a $3,000 desktop from Dell (Studio XPS) it has had repeated failures and the Dell customer service team has repeatedly lied and tried to sell me additional services instead of fixing the computer. I receive an almost laughable run around every time.

My son attempted to purchase a computer online. He never received a confirmation email and figured the purchase did not go through. In order to be sure, we contacted Dell and were told no order was showing up. He ordered it again online, same thing no confirmation email. After several days passed, he contacted Dell via customer support online only to find out 2 computers were on order. After over an hour on the phone with a personnel who did not speak clear English, we both tried to tell them we did not want a computer at this point only to go round and round in circles.

I finally hung up the phone in frustration. Not only were we passed around over and over again, on many occasions we could not understand a word that was being said to us. Either lack of clear English or so much background noise on their end, we could not understand a thing. We had been satisfied in the past with Dell, but at this point, I'll never purchase from them again.

My solutions station expired after the year's contract. I ordered another contract. The order came back as the wrong product. Dell would not refund the wrong order. I called again and ordered the correct product. The agent assured me the wrong product would be refunded. The wrong product is still not refunded.

On Feb. 26th, I ordered a gift card for my daughter in law. About two weeks went by and no card. So I called and I'm told that it takes 6 to 8 weeks for delivery. Hard to believe, but I wait another 8 weeks or so and finally write a letter of complaint to Dell. I got a call from overseas and I'm promised a card in no more than 15 days. Still, no card. Last voice mail they left was would I like a return. I called back and I'm waiting for a return call. I've filed a complaint with the Texas Attorney Generals office. I have to believe that there are many folks out there that sent a card and never got a thank you because the card was never sent.

The order with number **** was made on May 26, 2010. Every time the supposed delivery date is approaching, I get the message personal call or both, stating a new one. Last Saturday, three of their representatives called me for the same reason as if they do not know what each other are doing. The invitation to cancel the order has been suggested in more than one time. Repeatedly, I had told them not to but there's always the threat when they leave the message that if I would not call and wait about twenty minutes for a representative to assist me, they would cancel my order. Today, they postponed the 23rd for the 28th, through a call from one of them.

I bought a Dell computer 3 years ago and there was an anti-virus program installed on it by this company. It expired and I did not want to renew with them because my wife purchased Norton 360 for 3 computers. I turned on my laptop and I was going to install the Norton and this pop up window showed up and started scanning my system. It started telling me that my computer was infected with a virus. I closed it out and then it went to the internet to their website on the page to purchase their program.

I closed it out. I tried to access the internet but it would not let me. A message kept coming up stating my computer was infected and then their website would pop up again. I closed it out again and tried to go to my start menu and once again a message popped up stating my task manager was infected. Once again I closed it out and then their website popped up again to purchase their program.

Every time I tried to access something on my computer the virus message would pop up and then it would take it to their website. I had absolutely no control over my computer. This company had complete control and hacked my computer so I could not use it forcing me to buy their program. I tried calling but it was 8:00 PM Pacific Time and they were closed. I could not even install the Norton 360 onto my computer. I could not do anything. I purchased their program and what do you know, I have complete access again to my computer and I had no viruses.

I called them the very next day to dispute their malicious hacking of my computer and they said sorry we are not refunding your money. They said take it up with Dell we are contracted with them. I told them they had no right to take over my laptop. I should not be forced to have to purchase their program. They did not care.

It started out when I was trying to buy parts for a friend's computer, and Dell refused to sell me the parts. They said that if I send them the laptop they would charge $300 to repair it, when the laptop wasn't even worth that, and the part itself costs $59. I was able to find the part on eBay, but had to wait a week for the bid to end. When I contacted customer support, I completely got the run around. They refused to let me talk to a manager, or provide me with any way to contact corporate headquarters regarding my complaint. So I went to their web site, and registered a complaint there, and this is what I got.

"Dear Jeremy, Thank you for choosing Dell! I am sorry about the trouble you had to face because of this issue. Unfortunately, we cannot specifically get you to an American representative as Dell is located globally. As you have Technical issues, Please speak to our Technical support at 800-822-8965 who would be able to assist you. Depending on call routing, Call lands to different locations. Once again I apologize for the inconvenience you had to face. Thanks & Regards, Jaswanth ** Dell Customer Care."

I still have no information about how to contact corporate.

I ordered an item on 7/8/2010 by using a coupon and due to credit card issue, the order was held. I contacted consumer customer care (including EPP) many times, had a chat with them, but the service is really bad. Executives don't have any knowledge what to do; they just keep me diverting from one department to another such as: if I contact customer care, they will divert call to sales representative, saying about sales only can help you; They are not ready to listen to me at all and just keep ignoring. The reply was so delayed that I had to disconnect the conversation or call.

After a tough time, I had to reveal my CC# in order to continue the same.I received a confirmation message saying the order is processed successfully and the status was showing as 'In Production'. I contacted customer care for confirmation about delivery date and they confirmed that the delivery date is 7/14/2010.

The next day again, I called customer care and they confirmed the delivery date is correct and you will be getting that on 7/14/2010. It's crazy to know and confirm about the delivery date (as I have to fly to another country). I called again and this time Customer Care executives are saying that the item is 'Out of stock!" But I didn't get any email or any sort of intimation about my order.

From 7/8 I have been rounding Dell Services to clear my issue. The most painful here is that the executive don't know their role or customer get confused about them often. CC executive says it's the other dept. who takes care and transfers call to Credit Team Processing Team or Sales Representative and they again tell to reconnect to customer care.

Also, my called was transferred to customer care dept and I waited for 40 minutes because of urgency but in vain. I have to disconnect forcefully.

Even there is no transparency between EPP and general consumers! I really got irritated and this would be my last option and if this is not resolved asap! I will never encourage my relatives, folks or anyone to go with Dell.

I purchased a Dell laptop (Studio 1550) for my daughter to the tune of $1,200. This included a premium service plan that covered next day repair service. Within 6 weeks, the mouse pad stopped working and then the motherboard/power supply crashed. The tech took over 1 week to come fix the laptop and showed up with a refurbished mother board that also did not work.

A week later, Dell called and said they would replace the laptop. It then took Dell 2+ weeks to process/approve the order within their own company. I now have to wait another 2+ weeks for them to build/deliver the laptop. I wanted to return the laptop for a refund but they refuse to do so because they say the return window lapsed. If the tech showed up the next day (as I paid for) and the request did not take so long within Dell, I would have been within the window for returning. In addition, I have found the customer service techs to be very rude, condescending and sarcastic. It is impossible to speak with anyone that can make a decision and it is also impossible to speak with anyone in the USA. Never again will purchase a Dell product for personal or business use.

I called Dell because of an IT issue. I found out that my Gold membership for IT expired in March of this year. But I never received any notification. I was told that I opted not to be notified via the web. That's funny, since I placed the order on the phone. My big frustration is that I was told my account was closed due to inactivity.

I opened the Dell account in May 2007. I bought two computers and made my last payment in 2008. So I asked when the account was closed. I was told that since the account is deleted from their system, they couldn't tell me. I called back after speaking to Experian, and I was again told they could not give me the closed date, and they could provide me with any documentation stating that policy.

Neither service rep would or could present any information in writing for me. I was only told that the Preferred Account Welcome page states the policy. Finally, I was told they would report this information to Experian right away. I asked them how they can provide Experian with a closed date if they couldn't even provide me with one.

They got quiet, and I was finally told that they don't give Experian any dates. They don't ask for one. According to Experian, once Dell reports this to the credit reports, it may be listed as a negative on my credit. I've worked really hard to improve my credit in order to start the process in buying my first home. The idea that this issue may make it more difficult is really hard.

My husband purchased a supplemental virus support contract for $250. It was good for one year, or four service calls and could be used for "any computer in the house". I called to use the service on my computer (originally purchased as a business computer, now used for personal and school uses). I spent one hour and 15 minutes being transferred so many times I was told I had to hang up in order to talk to anyone else because I had exceeded the number of times I could be transferred.

The long story short is, the contract was purchased and used on a home computer, and could not be used on a business computer. I complained to the North American Service support line "Dave" who told me he could not refund my money because it had been 30 day's since the purchase. This was not true, and I can prove it when the credit card bill comes, by then it will be over 30 days. Dave was not telling the truth, and Dell does not understand the limits of the products they sell, and could care less the amount of time wasted by consumers giving the same information over and over on service calls. They **.

Purchased on 8/9/09, I have had problems with this computer from the beginning. But every time I call Customer Support, I have been disconnected and/or been given the runaround. Problems have escalated to the point where the computer is nearly unusable. It is within its initial warranty, plus I have an extended warranty and a 3-year Limited Warranty. Last week, it would not let me load a disc. It started to but then gave me an error message that I was not connected to the internet. The internet connection was intact. I have another computer also connected and have had none of these issues with that one, so it is not the internet service provider.

Yesterday, I experienced the following: Windows would not open, it will not reboot, it had me launch Start Up Repair (twice), had me do a System Restore (I have done it 3 times in 2 days), changed my desktop settings without prompting and removed my internet connection, gave me an error message that I had low memory but I know I have ample memory left, drops my virus protection every time it is turned off or restarted, hangs up on programs and will not respond to Ctrl-Alt-Delete, hangs up on various programs intermittently, tells me a Java update is required when it has already been installed, opened a game file by itself, very slow to respond to open applications (sometimes, not at all) and won't respond when I clicked on an item (I must right click and then click "open", but sometimes this does not work either).

I called the Dell Customer Service line on 4/23/10 and spoke with a female whose name I did not understand and cannot pronounce. She wanted to blame my internet service provider for the problem and was not listening to what I told her. It is the computer, not the ISP as I've had no other problems on the other computer (that I'm using now). She asked for my Service Tag number that I was about to give her when the line went dead. This happened many times before when I've called. It's very frustrating. I did not call back that day as I was very upset. I called back on 4/24/10 and spoke to someone whose name I could not understand, who immediately assumed I had a virus. I told him I had downloaded Microsoft's Malware Removal Tool, run it and it stated no viruses or malware found. He put me on hold and I was disconnected again. No one called me back.

I called back immediately and this time, I got "Alex". I had to explain everything again for the third or fourth time (I lost track), but made sure he had my phone number. Alex stated that the calls disconnect when "the system is not working correctly". He then said I needed to do a complete system restore, permanently delete all the software and reinstall it with the discs. We started this at 11:30AM. I installed the discs but they would not eject, so that had to be done through an alternate method. I will say that Alex, at least, was thorough and knowledgeable. He took control of the computer and continued with the reinstallation. He said he'd call me back within 90 minutes and he did. It took five and a half hours to complete and Alex had to find another driver to restore the CD drive, which he did although it took an inordinately long time to load, it was working afterward. He made sure I had my Hughes Net homepage and internet connection.

I then used Windows Update and reinstall important updates. There were 90 and it set it to install them. It was running very slowly. I let it run all night. I checked it this morning and 87 of the 90 had failed. I tried to install them again and they failed again. I checked my internet connection and it was gone. I called Customer Service again, I got someone who promptly disconnected me. By this time, I almost expected it to happen. I called back immediately and spoke to someone (again, I didn't get the name as I could not understand it) who said I needed "Solution Station" and transferred me. I got a recording stating to have a major credit card handy. Reneta answered. I gave her a phone number immediately. I repeated the problem (again). She stated it was a software issue and I needed to purchase a software warranty for over $200. I lost my temper. I have had a problem with this machine since I got it, with software installed by Dell, and I feel Dell should make it right.

I was not offered an opportunity to purchase a software warranty when I ordered the computer. I asked for her supervisor, I had to insist. She transferred me to Richard. He was very calm and said he could help, but again said it was a software issue. I told him, I thought it was a hardware issue and repeated (once again) all the problems I had been having as well as the results of the previous day. He had me run diagnostics (F12 at reboot). I did and at the DST Short Test, got a pop-up stating no problems found but if I did I want to run the remaining tests, Y or N? He said choose N. I did. Nothing happened. He said press Escape. I did, with no response. He said press the arrow keys, nothing. I did this several times, but the screen was frozen. He then stated that I had an "intermittent hardware problem" and he needed to put me on hold for 2 minutes. He did, but transferred me to Cheva.

I again repeated the problem, told him what Richard had said and he stated I had been transferred to the wrong person. He transferred me to Pradeep. I repeated all the history of the problems yet again (how many times is this, I lose count). He again stated it was software. I told him I didn't think so and repeated again everything that had been happening. When I got to the second telling of the diagnostic test and how the screen was frozen, he asked me "Did you press N?". I admit, at this point, I wanted to strangle him and ask him how many times I had to repeat it. He put me on hold to check his "resource". After about 5 minutes, he returned and told me that his "tool" was down and that he would call me back when it was back up. That was 45 minutes ago and I have not heard from him since. I rebooted my system.

I want to speak to someone who can help me and, preferably, someone with English as their primary language and will listen to what I am saying and stop trying to throw out things that place the blame everywhere else but where it belongs, just to get me off the phone. I spent over $1500.00 on this computer (I am writing this on my other computer, a Dimension that I have no problems with). The Studio One has been paid off and I purchased an extended warranty (but it is still within the initial one year warranty period). I want someone to help me get this right or replace this computer and I want it done fairly quickly for this has been going on for far too long.

After this experience, I will be reluctant to purchase another Dell if we cannot get my problem solved. I certainly would not want to recommend one. I used to live in Austin. Dell used to have "Award Winning Customer Service". I am sorry to say, that has gone the way of the dinosaur, when the Customer Service Department was transferred to a country where English may be spoken, but not understood clearly, and by persons who have obviously been told to use every obstructive tactic possible to avoid having to replace a defective product. If we can't come to an understanding on this issue, I will turn it over to my attorney for further action.

I paid $600 approximately for a laptop to be delivered to a friend: **, Cleveland, OH. 44102. It was supposed to be delivered around June 26th 2010. It never came. I lost the account #/order # . The man on the phone (Dell) said he couldn't do anything for me without that information. I then called UPS and they said they don't have a record of it. I called FedEx only to be transferred to different operators which were of no help. $600 is a lot of money to me.

This is not to be confused with the recent purchase of the same laptop I have coming to this address (see below). But at the address stated above, the same phone was used for both purchases. Please help. I have the bank statement to prove my purchase of the laptop that never arrived.

I ordered from dell.com a Vostro 3300 laptop. A week after I placed the order, I received an email stating that my order has been replaced with another order due to unavailability of the item. First of all, no one called or contacted me asking if I want the order to be replaced with something else. No one! Then I called the 800 number, and after being transferred a couple of time, I spoke to a sales rep. This lady happened to be a very rude woman.

She did not want to listen first to what I said, instead she yelled at me. She insisted that the replacement order is the same product with my original order. Heck no! I ordered one with backlit keyboard, bluetooth, and HD display. The replaced one doesn't have these specs, and has the same price. No way! So I asked for a refund, she said I have to speak with customer rep. I asked for her supervisor or manager, and she transferred me back to the 800 number with no one picking up. After a couple more calls, the next day I was able to cancel the order.

So I asked again this time, why Dell was unable to fulfill my original order. The person explained that it was a misconfiguration. Hello Dell?! What happened to this company? They were once one of the top manufacturers, now they can't configure my order? What I ordered is not so special, I got it straight from Dell website, clicked the button, not a lot of changes, submitted it. And they can't fulfill the order? What a shame, what a hassle!

I bought a faulty Dell Studio 1340 XPS on 2/26/09 and a replacement faulty downgrade Dell Studio 1458 shipped on 4/1/10. Studio XPS1340 freezes, faulty LCD, broken USB port and DVD caused by their tech, Studio1458 blue screen crashes, faulty Wi-Fi and faulty keyboard. My Dell Studio XPS 1340 freezes all the time and I had to physically power off and back on to reboot. I emailed/chatted on Friday, April 3, 2009, to Dell. Support Request Number:** at 2:25:19PM Dell and Support Request Number:**. The problem was never fixed.

Here is Dell's apology that they did not do a good job and their false promises. "I apologize that not all the issues with the system have been resolved. I will be as thorough as possible in seeing that we take care of all the pending issues that you may have". I was not alone as others had the same problems. Dell Chat Session Log ** is an evidence that after replacement of the LCD display by this lousy technician, my DVD and Wi-Fi also began to malfunction. The second technician who also failed at repairing my computer admitted that the technician before him was lousy and that Dell knew about him, but they still sent him out to fix the laptop. More deliberation, delays, lack of responsibility, causing me nothing but more aggravations and leaving me with very little use of this computer with constant windows reinstalls, major reconfigurations of my software, etc.

Please note that my warranty order was purchased on 2/16/2010 12:38AM as dated in my email account, but the actual ship date from Dell was 4/1/2010. So I waited 1 month, 2 weeks and two days (not counting FedEx) in transit time. Thereby, cheating me out of 6 to 7 weeks during which time, my warranty was already running and they only gave me about 10 months of actual warranty use. Thereby, cheating me out of about 2-3 months of the actual warranty use! They not only lied about sending me an equivalent system, but the new replacement laptop Studio 1458 actually arrived 6-7 weeks later, thereby, cutting into my warranty period I paid for by close to 2 months. I have tons and tons of other documented evidence that I will bring to the front if needed in order to get this problem resolved.

I never had real use of either of these laptops, therefore, I am asking for my original $955.00 for the actual cost of the faulty Studio 1340 XPS that I never got any use out of; my warranty $181.88 that they cut into by almost 2 months for all their lies; $30 for the Ethernet Cable I thought would have fixed the wireless problem; Dell reps and customer service, shipping department harassments, calling me at 8.30AM even though I told them not to and harassing me over a laptop that was long shipped. Their lies, disrespect, the agonies and griefs they put me through, raising my blood pressure, hours in chat with no resolution in sight whatsoever, my wrists hurting while trying to type for hours on a laptop, they messed up my ability to use my mouse on the XPS 1340, typing and telling them I was in pain while they ignored me in chat dated 2/11/2010 3:33PM with Agent Akshay_**.

I did not purchase a laptop so it could be constantly in the shop for repairs more than half the time and worst, had to reinstall windows over 40 times or so. I have a very time consuming Windows setup and ended up a major lost of time doing this. I am asking a total of $5,000 total damage. PS: While submitting this complaint, I had 2/3 crashes. Wi-Fi is still not working. Keyboard keys messed up for no apparent reason. Dell won't refund my money of $955.00 or 1 year contract of $181.88. I also want an additional $3000 for breach of contract and all the headaches they put me through since February 2008.

My system crashed. I took it to Best Buy Geek Squad to fix. Even though they sell Dell computer, they could not fix it because they didn't have the disc boot for my hard drive and I didn't either. So I had to go through Dell Co. First you have to wait at least 30 minutes on the phone for someone to help you.

I had to pay $32.98 for a disc, but my hard drive was for free. They told me I will be receiving it in three days. I called now and they said I might be receiving it in 6 to 10 days. But they took my money out of my account on the first day. If they sell Dell products in Best Buy, why can't Dell authorize them to fix it? It would be easier for the consumer.

Dell sold me 3 desktops in between the years of 2003-2006. All the Desktops ended up going bad and had to be replaced. I tried to get the desktops fixed by my local computer store because dell refused to honor its customer satisfaction policey. My local computer shop notified me that on one the motherboard was bad and the other two transistors went bad on the mother board. Dell is a useless company as far as i am concerned.

I spoke with 2 representatives in sales and I could not understand a word they said (accent or speech issues). I have had 2 follow up calls from Dell calling me to see if I was happy with the product however I could not understand what these folks were saying either (accent and talking very fast). I had to ask each of them to repeat what they said and finally in frustration either ended calls or just said I will hope I am getting what I am ordering. Basically I am unhappy with ability to understand (speech of the sales representatives and customer service representatives)the products I am being sold and regarding returns/exchanges I am making. It was as bad as taking 3 requests for the sales agent to repeat his question before I understood that he was asking for my visa card number.

I would like to note that the technical support at Dell via online chats are extremely helpful and do an excellent job. Their sales dept chat was useless, were unable to help me and directed me to the 1800 number where I could not understand any of the individuals I spoke with. In total I spoke with 3 sales reps, and 3 customer service reps all were difficult to understand, (heavy accent, speech issues, and/or speed of speaking).

Very poor customer service: I have been in touch with Dell via email and the rep has yet to respond to my email. I recived one inquiry and when I responded one month ago, nothing since. I am very disappointed.

I made a purchase from dell.com in 06-26-2010 for Inspiron 15. My order no is 358774839. I received a confirmation email and my order was in production status on 06-28-2010 at the end of this day I was checking my order status on dell.com I found out the my order was cancelled without even receive a notification through email. I called costumer service and they could't help me and they asked my to call the next day in the morning to talk to the sales people.

I called and their reason to cancel my order is that there is a team that check the order and they found out the coupon I used wasn't valid for this purchase but this isn't true because I tried to use the same coupon with a different offer but it didn't go through. I feel that dell don't care about their costumers. Till now I didn't receive anything about this cancellation. And after talking to costumer service for over half hour I didn't get anything useful other that sorry for the inconvenient and some body will call you soon.

My Dell XPS lap top got sot hot and over heated it actually burned my leg. I have 3 blisters - like would appear if you burned yourself on the stove. I have blisters on my left leg from my DELL lap top...and Dell suggested I wait 3 weeks...and that was only after multiple calls and hours on the phone

Doesnt work right. Dell has been called more times than I can count. in the last 4 years one time I had 33 people on the phone. it took the last one about 2 minutes to solve the problem. they have been here 3 times and worked on my computer, 1 for the cd drive and 2 times for same part and the hard drive. they have just repleced it and the new one dont work right. outside of charging me over 2000.00 dollars for something that a dell dealer told me it was worth 1000.00 there none

Dell is falsely accusing me of opening an account with them and purchasing of computer. I never opened an account with Dell. I have filled out a police report. Faxed it to dell along with an affidavit from Dell. Yet Dell is stating that I failed to produce a police report. The police report was not given to me, I was told by the local police dept. That whomever is doing the investigation will get the report, not me.

Dell Computers' support desk is horrible! We got a new laptop yesterday and when we took it out of the box it didn't work. We called tech support ( in India) the best they could do is to tell us they would have a tech support person come by and fix (the new computer) in 3 days! are you kidding me? Anybody that has had a problem with Dell needs read this. They took the money and gave us "new" product that didn't work and then asked to wait to fix it!

My company bought a new Dell computer on March 20, 2010. It is one that has the hard drive in the computer screen. As of June 11, the computer has quit. I called Dell on June 11 and advised them and was told that someone would be at my office in two or three days to service it. Four days later I had not seen or heard from anyone. I work in an office and cannot afford for my computer to be down. I called Dell today, June 15, and was told that a part had been ordered (on a computer that no one has looked at yet) and that it would take "a few days" to get the part, then someone would contact me to actually fix it. I spent an hour on the phone the first time with Dell and half an hour the second and have gotten absolutely no resolution at all and still do not know when someone will be here to fix it. I will never buy another Dell.

I purchased a desktop with Windows Vista in August of 2009 and was promised Windows 7 upgrade whne it came out. they never notified me. wehen I called them this weeek they said that the time limit expired. They never contacted me in writing, email or by telephone that I needed to contact them. I don't have the upgrade as promised.

What happend to Dell? At one time Dell built the best and had phenominal cust service. I recently tried to purchase a new Dell on line. Waited 4 weeks for it to arrive, unboxed, set up and bingo, hard drive failure right out of the box. Called their boys in bollywood and was told it would take another 3 weeks for a replacement tower, if I didnt like it return the entire system for a refund which I promply did. During the entire conversation I got the impression they were reading cue cards and really didnt care one way or the other if they helped or not. I demanded to speak with someone in the states and was told that was impossible, that they handled all complaints. Dell, I hope you go under, if you continue with this kind of service it will happen.

Our debit card number was stolen, we think by internet on May 29th. We discovered this when our bank account was emptied of 2700 in 24 hours on 5/30. We went straight to the bank, cancelled the debit card and called all the companies our number had been used at. Dell was one of those companies. They assured my husband the charge would be stopped and not to worry. WE filed a police report and gave them the Police report number also. On 6/4 Dell ran the card number again and got it through to our account taking $535. We called and got no help. I went to the bank again, they called and complained to Dell, Dell basically told the bank they will not refund the money despite it being a stolen purchase and that the police would have to sort it out. I called the police who said Dell should not have been able to run the card after the card was reported stolen for fraud. Dell will not help in anyway although all other companies did, including Best Buy.

Ordered a laptop shipped in 5 days arrived in city 2 days later and was stolen at FEDEX. Been working on a replacement for 4 weeks. Pretty fed up. Nobody has answers.

I ordered a laptop ffrom dell for the sole purpose of being able to access braodband internet, the agent promised this laptop would meet my needs. when i reviewed the invoice I believed the agent since i do not have techical knowledge about computers. well over the last two months I have used my computer in several locations and it worked but recently i tried it and it would not work. I called Dell and found out that I do not have an internal broadband card. After at least 10 hours of phone conversations being hung up on at least four times and refusal to talk to any one in the Dell cooperate offices I am no where closer to a resolution. Originally the told me they would give me an air card but then they said they do not have one compatible for this computer.

purchased a dell laptop 1749 along with a printer in march '10. have had constant issues with both and everytime I speak w/dell (india), i get transfered several times, get the same questions asked several times and after hours on the phone (yes some of the calls get disconnected on their end) the situation gets resolved, only to become an issue in another few weeks. there is NO way to contact someone quickly, dell expects you to be fine with being put on hold 20-30 minutes. I'm just tired of dealing with them and wish Dell would have a corporate number in the U.S. where a person could speak to someone to let them know their company is in Trouble with this type of service. IF anyone has that number, please post a response to this message. thanks!

I sent off my laptop to have my screen fixed. It has come back to me with a dent in the screen when they told me it was brand new. As they was ordering me one, I waited weeks for it to come back and as I pay insurance monthly, I am disappointed that it has been damaged. Also when it came back, it froze and I could not use it further for a few days.

I have had a computer for 12 months which came with Dell Datasafe, an online storage of data. After a little while, I decided I did not need it and stopped using it. I have just received an email telling me they are going to take $34.99 from my account to renew it. I have tried to go online to cancel it but the system does not recognize my user name which I verified from the original email setting the service up. I phoned Dell UK and was passed from one person to another. I spoke to 8 or 9 people in total. No one could deal with it. Everyone kept telling me that I needed to speak to someone else. Each time, I had to reenter my express service code.

Technical staff said I needed to speak to customer care and customer care said I needed to speak to technical staff. In the end, I asked to be put through to a complaints department and was told there was no complaints department. I asked for an address to write to and was told there was no such address. I asked to speak to the legal department and was told there was no legal department. I wish to write to them to cancel the subscription and threaten them with legal action if they take any money. Any advice would be very much appreciated. I will never buy from Dell again!

I have been dealing with Dell since 2004 and I have brought 3 computers from them Inspiron desktop and laptops and Dimension. The problems I have had with Dell over the years get worse and worse. My laptops have been replaced twice, and each time I am still having problems, also with my other desktops, and I always had to buy extended warranties and things just kept happening. The warranty started costing too much money. I trusted Dell with all my heart that they would treat me as a good loyal customer, but I see they do not care about their customers. They would fix my computers and then they will break down again and I had to start ordering all kinds of different parts that was no good, and then they would always say you need to buy this and that and like a fool I did. I am tired of them ripping me off. They just have gone too far. When you call them you'll usually be on the line for 1-3 hours at a time. They'd be switching you here and there, and half the time when you get to someone, and they do something to repair my computers, and here you go they work for a little while and something happens. And every so often I had to order this part and that part. It is a lack of communication with them half the time; you can not understand what they say.

Now, just last year my printer broke and they said they no longer had the same one in stock anymore, so I asked him what does he recommend and he sold me the V105 with 15 series. And each month ever since I had this printer, I have to pay about $100 a month for ink. And what makes it so bad is I do not do that much copying. To save some ink, sometimes I had to go to Office Depot here and used their copy machines because they are cheaters. But I feel I should not have to do that for the kind of money I am paying Dell. In the past 2 months, I have been working with them with this problem. They will take over my computer and try to fix the problem, and they still could not fix it. I tried to explain to him I did not know this printer was going to be using ink so fast like it does. The person that sold me the printer, I thought he knew what he was doing. I trusted him. I have been real patient with them over the years. I am trying to get my account paid off, but I can't because every month I am ordering ink or other parts, and my bill just keep going back up, and sometimes I double my payments to hurry to get them paid off, but it was not doing any good.

I have had it with Dell. Parts I had to order was no good and by the time I got through paying them for this or that, I could have brought me 5 more new computers. I tried to explain to Dell it was not my fault the person sold me a very costly printer. One ink cartridge cost $18-$19 and then things add up. I am sick of fooling with Dell. I think it's time for Dell to step up to the plate and stand by their products. The Dell factory here local in my town is getting closed down. I see why. They're selling bad products and it is making their business look real bad. And when I get them paid off, I am going to buy me an Apple or Cannon but never another Dell. I am disabled and on a fixed income and I just can't afford buying parts and inks from them. My bill is not getting lower, it's getting higher. And all the headaches and nightmares they have cost me, they're going to have to do something to help me solve all my problems.

Please go on the Internet and look up Dell V105 Series, 15 complaints. It is just awful. I know you don't handle individual complaints, but if you go to the Internet site (Dell.com) you will see exactly what I am talking about. Maybe people do not know how or where or what they can do in order for Dell to stop ripping people off. When I start dealing with Dell, I trusted that they have good products because at first a lot of people buying their products. But now they have a lot of people filing a class action lawsuit somewhere, and wherever it is, I would like to file my complaint with them also because I am tired and I mean real tired of them ripping me off. So please will you look into this matter and get back with me ASAP. I feel I am a good loyal customer to them. I have never been late paying my payments. I tried to treat people the way I wanted to be treated. But some people just do not care as long as they can see they can rip you off, they will do it. I just do not know how they can go home to sleep and knowing they did someone wrong doing that day. Their hearts are in the wrong place. Everybody work hard for their money, and I know for myself I just don't have money to keep throwing away, and if I was a millionaire, I still would not throw my money away. I thank you for taking your time to read my email, and I ask God some kind of way to please look into my problem and help me whenever you can. Thank you for your time.

I bought a laptop on what was a Dell ex-demo sale. It comes to be after 2 months, a hardware failure. Ring Dell, and they will not do anything. I'm not the owner. I do a transfer of ownership. Now, they say thanks. You can sit on your hands with a dead laptop for 4 weeks. I will actively not support Dell, which I have bought for company, for the last 12 years. I will not be using them, because of poor business process.

I spoke with a sales person, MaNarita ** at Dell computer on 3/2/10 and ordered a studio Laptop ($1749) which I am using right now. My customer number is ****. I love this computer as my old one was a desktop and eight years old and it was a Gateway with never any problems. I never had to contact them once. I needed a printer also and MaNarita told me they could get me the one I wanted and I said it was expensive. She said she could send me a $100 gift card to be used only at Dell and within 90 days. I could have gotten the printer less expensive on sale or going to Staples with my old printer and gotten $50 taken off the price. But I figured how convenient, I may as well order while I'm on the phone.

I did a lot of upgrades with this computer and one of them was Norton Anti-virus for two or three years for $40. Well, I never got Norton or anything but in the documentation, they said they sent McAfee which I never got. I found out later I could download Norton for free with my Comcast and that happened after I ordered my computer and I tried to cancel that but it was too late.

I am still waiting for my gift card. I just need some satisfaction. I have been on the phone for many hours and have been transferred from one dept to another. I cannot understand their accents and they were rude at times. I spent over $1600 with them and to be treated like this? I emailed also and they said since there is no record of this, there is nothing they can do. I will never order from Dell again and will tell everyone the same. The customer service is deplorable! I tried speaking and emailing with MaNarita but cannot get through. The email came back to me and the person answering the phone said there is no such extension.

I recently just purchased a 42-inch 1080P LCD HDTV 240hz-BDL w 4HDI Bray Player from Dell online. I had an appointment delivery dated 4/21/2010 between 12 noon - 5 pm. Unfortunately, I didn't get the item and it says on the tracking that it was already delivered. I called (310) 645 8782 who I believe is the number of Pilot, the carrier company who called me Monday 4/19/2010 for delivery appointment. I was advised to call in the morning instead since it was past 6 pm PT.

I called the next day, talked to Diana and I was asked to call Debderma ** at (951) 360 9967. Since then, I have been given different numbers to call like 1(800) 237 8931 ext 80004; 1 (866) 383 4713; 1 (800) 695 8133. I've been transferred to different persons and given different numbers with multiple excuses why it wasn't delivered. Some of the reasons were credit card issues which when I checked, it was already been charged to my account; that they can't get hold of me that's why it was returned but I was able to talk to a person and got a delivery appointment. They all asked for my call back number and until now, Friday, 4/23/10, I haven't received any calls from them. I wasn't told of what will happen. Will I get my order or will I get my money back?

I had purchased my Dell notebook from London (Inspiron 910). Its warranty expired on 4th April 2010. In that notebook, there was a flash drive of 8 GB instead of hard drive. The flash drive of my notebook was crashed. When I called Dell's helpline number for service, he replied that, "The hardware you want (flash drive) is out of stock but that is available for those who's covered under warranty." And you have to extend the warranty of your notebook with Rs.14400 and the price of that notebook is Rs.18000. So, how can I spend that much amount? I want only that flash drive of 8 GB instead of extending warranty.

I have purchased a desktop computer from Dell on April 12, 2010 delivered on April 20. When I turned the power on the computer, it is asking for a CD-Rom boot priority or a boot device. Since I purchased an expensive desktop computer, I also purchased in-home support and the basic phone support expecting that when I encounter any difficulties/problems, I have someone to assist me to fix that problem.

I called tech support but I was very disappointed they cannot help me because they cannot trace the service tag number I gave them (which I got it in front of the CPU). They transferred me to another rep, the same thing they won't be able to help me due to the same reason. Later they told me that the service tag will be activated from 3 to 5 days. It has been 3 days now since I received my computer and yet my computer is still the same.

Shouldn't the company make sure that the merchandise they are shipping to their customer is ready for use when the customer receives it? How long should the customer wait until he can use the merchandise, when the bill is due for payment already? How frustrating on the side of the consumer. What protection do we have as a consumer from this kind of companies?

My lap top was stolen. I called Dell they said I needed a police report. I got one and about the insurance I had in case it was stolen. I was told dell didn't offer that type of ins. I was on the phone back and forth with dell for 2 days. I was finally directed to Lo-Jack. Well I wasn't told when we got help from dell that this service from lo-jack had to be activated by us when the lap top was first turned on. So I called dell back. They can't help me. I told them I just need to have my laptop flagged that it was stolen. I was hung up on and when I called back to ask to speak to a supervisor. I was left on hold. I hung up after 30 min. I will never buy another dell product and will not refer Dell to anyone. On more than one occasion I've been told my coverage had ended when it hadn't.

UPDATE: Well, I have to say, after many more hours on the phone to India, Dell did ship me another computer to replace my laptop. They upgraded me to a studio. I love this computer and it is way more than I expected from Dell. All I wanted was a $1,545 that worked. I am very happy with this laptop, but still not happy with the support I received from Dell. Hours and hours on the phone, tech support that can't, don't, or won't really understand your problem. I was unable to speak with someone in the United States. All make me not want to ever buy another Dell product. They did give me a nice computer, but only after hours and hours of frustration.

I paid extra for lo-jack on my laptop computer, when I received it they claimed the computer had lo-jack activated, and that it was installed as a hardware piece. My laptop was stolen and it's worth 1,600 dollars. Lo-jack tells me that they can't track my computer because they can't find it in the system. I've called Dell approximately 5 times and the first 3 times I got the run around and the other two times they had a different response.

I lost a 1,600 investment for Dell's incompetence. This is also a huge burden because my son is using this computer as a laptop for his school and he's having a hard time completing his homework and projects as well as his coding projects due to being unable to find a computer with the correct software needed to complete the homework.

My A/C adapter model la65ns2-00 works very hot. I'm afraid it will catch on fire. I'm afraid of using it. It is only a year and 3 months old. I hardly use it. I call Dell and they told me the warranty period is over and I needed to buy a new one. But I think this thing should last more than 15 months.

I bought a new Dell XPS 435T, which cost more than $3000 in January of this year--so it is just three months old! I have had problem after problem and when I contact Dell, I am often sent to someone in "software" who wants my credit card number before they will help me. This is crazy and I will not give my credit card info to them--I already paid way too much! Now I am having e-mail problems, actually e-mail display problems, and they want, quess what, my credit card number!

I am ready to pack this unit up and send it back to them immediately.

They First I know nothing will be done, but had to vent anyway. I bought a computer off of Dell. That went fine, except the person that was taking my cheque info, could not speak English very well, and I didn't realize she didn't. So in the end they were accusing me of giving them the wrong info and told me they wanted the payment ASAP.

I gave them the info again and lo and behold they got it right. Now they are phoning me at least 2 times a day trying to get me to take out and extended warranty. Dell computers are a terrible company and I will never deal with them again ever! They called me again a few minutes ago when I tried to call back the message said they wouldn't be in until Monday.

Dell refused to ship my order out. I bought a Fujifilm camera on sale and they sent me a delivery confirmation and an order number. They also called and said it would be sent out on April 21. When I called them, they said they won't send my item out and they cancelled my order. They never informed me of this and actually did the opposite by sending me emails saying my item was shipped out.

Dell refused to let me talk to a manager and insulted me online and laughed at me. I don't get how they refuse to let me buy something I paid for already and without any notice that they would honor the purchase. I only found out after calling over the course of a week and begging to speak with a manager. I already listed the item online and had to cancel it and pay fees for cancelling the item and received bad feedback by my customers.

Well, I had talked to two people online about my computer. I had bought a Dell laptop back in April of 2009 and about a month or so after I bought it, the screen faded in and out all the time, and the keyboard wouldn't work half the time. I had called Dell company and they were gonna charge me another $600 to fix the computer. Well I went to open my computer and the whole screen was red. I talked to technical support online, and they had told me that they would fix the laptop free of charge because of the 1 year manufacturers warranty that was still in affect. I sent my laptop to them, they had it about 10 days and called me and told me that they couldn't fix it, and that I would have to pay almost $300 for a new monitor.

I had told them that they said they would replace is and that's what I wanted them to do. I then had to talk to a manager about the whole situation and they still insisted that they weren't going to replace the broken laptop. I was very frustrated with them. I had the chat transcripts that stated they were going to replace the computer free of charge, and they people I spoke to stated they had to record of even talking to me. I then had to email them the records of the chat transcript, and then, they finally agreed to fix the problem. They caused me a lot of stress and they wasted a bunch of my time. I will never recommend Dell to anyone, and I will make sure to tell everyone who is thinking about getting a Dell. That's not worth it and I will let them know of the problem we had faced with them.

It took me most of my time on the phone with them to resolve this situation. It caused me a lot of stress and anger and after they insisted that they werent going to fix my laptop, we eneded up having to go out and buy a new laptop. Very dissapointed in dell computer company.

There is absolutely no resolution to my problems. Their contact website is complicated and leads to nowhere. I have been having problems with two new laptops, since the day they arrived. I immediately tried contacting, but it led to nowhere. After three months, they sent a tech to my home. He said that Dell did not know what the specific problem was, but he was given parts to replace existing parts. He also told me that he didn't see anything wrong with the original parts, and that the ones he was replacing, he was doing so with lesser quality and price.

I purchased a lot of insurance to protect me against such things, in fact I was paying for insurance for four years. I was told that my parts were not equal to the ones replaced, because it had been three months since the purchase. Well, who's fault is that? It is Dell's fault, because they failed to service within that time slot. I am not happy to have two new computers, with lesser parts put on them, for no necessary reason, other than to make me believe that they were trying to resolve the issue, when in fact they did not have any proof that the parts in particular, needed replacing. The only good thing I can say, is that he tech was very honest and forthright.

I have spent months, days and hours trying to resolve these issues. Now, the new printer isn't working, and there is no one to contact! What a revelation. I have never received one explanation of my insurance coverage, and I would like one in detail. I want to know just what it is that they are obligated for. They have very unethical business practices, and I am thinking of suing them, because I feel that they should honor their end of the deal, if they want my money. They are cheats and liars. When you want to order, they are, "Johnny on the spot," otherwise you may as well be talking to the wall. What is my recourse? They are carefully guarded and you cannot reach anyone of any authority. Help!

I had purchased a laptop for my college son with all the bells and whistles. Now, I will have to buy another, because this one is not going to last until he makes it to college. It was a Christmas gift. Now, the computer I purchased to go along with it, is not working, so I guess I'll have to buy a new one. I have invested over $3,700.00 in Dell. I purchased insurance to have the entire computer replaced with a new one, should anything go wrong. Even if a ding gets in it, was what I was told. It is unacceptable that a single disabled parent should have to be held accountable to DELL for $3,700.00 and they would not honor their agreements, or at least provide proper customer service. Most of the representatives can barely understand English and it is inconceivable to spend this many months trying to get Dell to stand behind their contract with me. How can I afford a working computer for my son to go to college?

I purchased a Dell Studio 1737 at a total cost of $2,271.45. This machine was defective from the day I received it. Dell replaced it twice with two more defective studios. I have been trying to get my money back for the past six months, to no avail. They keep giving me the run around. You cannot talk to anyone in Canada or the U.S. I have spent 100's of hours on the phone to these people - wasting my time and energy. They pass you from dept. to dept. hoping you will go away.

My next recourse is our Canadian court system. The replacement units freeze and you have to pull the battery and power supply on these notepads to get them to work, and they are overheating.

Well, here it is 5:25 on Tuesday April 5. After two weeks without our computer, we have had enough lies about your customer service. One week ago, we had a Dell technician at our house. After a week without a computer, your company guaranteed a rep would be here and fix our computer. Another lie! He never checked the internet connection!

He replaced the motherboard and two other parts. So it did not work again, we have been on the phone with I don't know how many people. So after 10-15 phone calls, Dell Service once again, lied. The rep was supposed to pick up the parts this morning and they guaranteed it would be repaired by 5:00 today. As usual, another lie! We have had a Dell computer for 18 yrs, but after this fiasco, we will never buy one again. Also, I am going to contact the BBB and several newspapers.

I am exhausted in dealing with Dell's customer service. I have never dealt with a customer service (tone of voice was hostile, demanding and disrespectful) having paid as much money that I have for my computers, I expected the royal treatment, ok then at least average customer service but they there were rude. What prompted me to find this website was that it was consistent across the board each person I was transferred to was not nice at all. I heard an accent so I was trying to justify the issues by thinking perhaps it is cultural but I refuse to allow that to be a justification. The customer service was horrible.

Dell may be saving some money having its call center overseas but it is definitely making me wish I went to Best Buy. I tried over and over to ask them to calm down or to stop speaking to me in that manner - the representative was yelling, "I am trying to help you ma'am." I am wondering my goodness, how can you help me talking to me like that all the while I am telling him, "excuse me, I am not sure what is happening but I do not think you talking to me in that manner is going to help me."

Bought a latitude laptop through my school. Sent it back for warranty work, only received one e-mail that said my order had been processed and shipped to TN. Called to find out why my laptop was in TN and not my home and was informed that they were replacing my whole laptop with a new one. I sent it in January 27th, it arrive in TN on the 10th of Feb. and it is now March 30th and I still do not have my replacement laptop. I have called 7 times and spent a minimum of 90 minutes on the phone being transferred to different departments.

They always say the same thing that they do not know where my laptop is or if it has even been processed. I have had 4 Dell employees promise and swear that they will call me the next day and have never heard back from Dell even once. I have basically paid $1300 for a laptop with full warranty and they have failed to provide me with a replacement within the warranty contracts time frame and I have not found one person at Dell who can tell me if my order has even been processes. And yes the damage was fully covered by the warranty, I had the full service most expensive warranty package that would have covered me dropping it spilling a soda any damage whatsoever. I will never buy a Dell again and I advise all to avoid them, this should be illegal. If I had the money, I would sue but I am a college student. Now without my laptop, my grades are dropping at school because I cannot do my schoolwork from home.

I have a problem with my USB ports and a burning smell. Dell sent me 2 replacement computers and both were worse off than the one I have. I have spent hours and hours on the phone with them. Now they say they can't do anything unless I send in my computer. I will not do this at this point. I fear it will come back worse than it is. First replacement, they had me reinstall Windows 7 out of the box and it crashed. Good computers! I also bought an extended warranty and they have no record of it. My advice to anyone is to stay away from Dell.

Dell "fixed" a problem with their replacement unit. In doing so, they negated and erased a guaranteed purchase item. When confronted with the issue, Dell disconnected me for saying "damn." A long-running and poor service record have resulted in dissatisfaction and contentment. I have sought recompense and relief to no avail. Dell's so-called support network is at best a horror of deceit and innuendo.

Dell did replace, via appropriate means, the first faulty unit it sold to me. Dell's financial services division has been notified of my continuing issues. Withholding of payment has been communicated to them without contest. I shall be glad to refer you to Dell's records of our history. I shall no longer suffer their fraud.

We ordered a Dell laptop for our daughter who is in grad school on December 14, 2009. The order was shipped on December 21, 2009. This order included a program Microsoft Office and Student 2007 that we paid an additional amount for. The computer arrived and opened at Christmas. Our daughter took it back to her university and noticed several weeks later that it was not allowing her to access the program Microsoft Office and was acting strange when she typed documents. It would skip to other letters and change to different paragraphs and delete documents without prompting.

She took it to the computer help desk at school, and they told her the Microsoft Office had been just a trial and it was expired. She called the Dell help and filed a complaint. Dell failed to help her and never responded back to her.

On March 29, 2010 I was made aware of the complete situation and called Dell. After spending 2 1/2 hours on the phone and talking to several managers and reps all from India, I was told they could not help me. They told me they would have had to be notified within 21 days of purchase of the program missing. I told them they had installed just a trial and it did not make a difference. They would have a tech help her, but it would cost me an additional amount of $129 just to talk to us. I tried to talk to someone in the U.S. but was unsuccessful. Please help.

I purchased a Dell laptop and the battery would not charge. I went through the proper channels to get the problem corrected. I was told that I had an option to get a new computer or have a technician come out and fix it. I said I wanted a new laptop. I got transferred to technical support. Dell went out of their way to get me to have a technician come and fix the laptop. I kept getting transferred to different people until I got tired. Their motto is transfer until the customer gets tired and give in. I will never ever purchase anything from Dell. Their customer service is a joke.

I wouldn't normally write this. However, I am writing this as I am calling Dell support. It has been 10 minutes now and I have talked to three people that barely spoke English and I am still on hold so I thought I need to do something here. First, Dell laptops suck. I know I used a very light word. I had three Dell computers in the past two years and they all just died. I know it's my fault. I should learn my lesson the first time around. Just so you know, I am still on hold and it has been 15 minutes now. Please never buy Dell laptop. If you do, the computer will break in the first three months as mine did. On top of that, there is no customer service. So if you want to have a good laptop, buy Apple. My friend has it for three years now and he is laughing very hard. Oh, and don't forget to warn others too.

I am writing this letter about the worse customer service experience I have ever had. Unfortunately, the experience has been with their company, more specifically, their outsourced call center. The people in your call center who I have dealt with are completely incompetent. I have been treated worse by them than I have by any company in my entire life. Please follow me as I break down the reason for my frustration and hopefully present me with a resolution.

My company purchased a computer from Dell on 1/28/10. The company card that I used was billed for $399.25 on that day. After receiving an email indicating that there would be a delay, I did indeed receive the computer about a week later, although it didn't work. At that point, I contacted the Dell customer service number to find out what was going on. On three separate occasions, I waited on hold for over 45 minutes. On one of those occasions, my call was just flat out disconnected. On the other two calls, I was told by different reps that I was being transferred and they ended up hanging up on me. I did not take down their ID because it was still early in the process, and I that point, I thought these were just isolated incidents.

Once, I finally successfully got to speak with someone. We went through troubleshooting and I was told that a Dell technician was going to be sent to my house within two to three days. They said they would overnight the parts to the technician and he would contact me at least within that time frame. Two days turned into eight, but eventually the tech got to my home on 2/13/10. They sent the tech a motherboard, hard drive and memory. I was also told over the phone that they would send the tech a copy of Microsoft Office for my troubles but it was never sent to the technician.

Anyway, the tech replaced the parts and the computer still didn't work. So he contacted Dell customer service and gave them his information, letting them know that he was unable to fix the machine. The technician's phone number is xxx-xxx-xxxx. I don't remember his name but that is his cell phone number. Being that the Dell customer service rep on the phone was no help to me, I asked for a manager. The Dell customer service finally put me on the phone with a manager who explained to me that they would send me a replacement computer which would arrive in 14 days. Seventeen days passed and I had no computer.

I then, on numerous occasions, attempted to contact Dell and went through the same inconvenience waiting on hold, my call being disconnected several time, etc. When I finally got to speak with someone, they told me that according to their records, the phone call to Dell, in which I was told that I would receive a replacement, never happened. At that point, I was given the runaround as usual with my call being transferred from customer service, to technical support, to sales, to whomever. Another terrible part of the experience is that every time you are transferred to someone else, you have to give all of your information all over again and explain the situation again. This is where I really began to be highly frustrated.

I finally got on the phone with a woman who was able to help me. She set up the replacement order and even put her manager on the phone to confirm that I would receive a replacement in 7-10 days because they were going to rush it to me. He said that being that it was a refurbished computer that I ordered, if they weren't able to locate the exact same computer. They would send me either a brand new one or a different computer with even better specs, just so I don't have to continue waiting. This proved to be a falsehood, just as everything else I have experienced from your call center.

By the twelfth day, I called them back on 3/18/10 and was given the same runaround again. This time, being that I realized how incompetent the people at the Dell call center were, I took down names and IDs. I spoke to agents Reet, Raj and Kanav whose IDs are xxxx, xxxx, and xxxx respectively. Kanav is actually supposed to be a manager. He actually told me that it could take an additional 14 days (which will bring me to two and a half months since payment) to receive my computer even though I was already on the 12th day of the previous time frame I was promised. He also told me that he would look into the situation further and give me a call back the next day, in which I received no call. Today is 3/25/10 and I have still not received a call nor my replacement computer, although my business credit card was charged on 1/28/10.

I am considering contacting the Better business Bureau and contacting Fox News about this experience that I am having unless someone sends me my computer that I paid for over two months ago. My address is Parlin, NJ 08859, if anyone wants to contact me. I hope someone does decide to contact me. Please ensure that it is an individual with decision making power because I am tired of telling my story over and over to people who cannot assist me.

Another thing, it was impossible to find any way to get in contact with anyone for help. I feel like you just outsourced your call center and let them deal with everything when they are not qualified to do so, resulting in situations such as this one. I purchased this computer with my business credit card in order to be able to work on my home business from home. It has been two months since I have been able to work from home, which is monetarily affecting my business in many ways.

I bought a new computer from Dell on Dec. 4, 2009. It was delivered on or about 12-28-2009. I used a transfer cable which I purchased from Dell to transfer my programs and information from my old computer to the new one. At this point, I am happy with the computer with one exception. It did not transfer the address book from my old computer but instead inserted anew and different address book. I find it impossible for me to add or delete names in the present form. I took out a 3 year warranty at the time I purchased the unit.

Being completely frustrated with the address book I called Dell to have the old on reinserted. After talking to 7 different people, I finally got to the right department only to find that I had the wrong warranty. Mine was for the hard drive and I needed a warranty for software. It turns out that there is a third warranty according to what one of the people told me. I was under the impression that a warranty would cover everything. The new warranty was going to cost $200 for one year. As you might guess, I was less than pleased. I feel that the transfer of my programs from my old unit to the new one should have transferred the address book program that I had and not have it over ridden by the one that they had put in.

I purchased Dell's XPS 8000 on 11/25/09 from an unethical salesman named William T. Repeatedly, he assured me that a dual hard drive was part of my "package" as well as a 4 GB flash drive containing the newest Star Trek movie. When I told him I wasn't a big fan of Star Trek and would prefer a blank 4 GB flash drive, he said I could always erase the movie but I should take it because it was free. When I received the flash drive, I discovered I was charged $30 for this free item. I obtained the proper authorization and returned it for a refund. Months later, when I had finally downloaded all my programs to my new computer, I called Dell for help in activating the dual drive. The only problem is that, surprise, surprise, I don't have a dual drive!

Furthermore, Dell won't do anything to help me, except sell me another hard drive. That will happen around the same time that hell freezes over. They claim that since it is not listed on my bill, they can't (won't) do anything to correct their fraud. I explained to them that when I questioned the salesman regarding the list of items on my computer and asked which item was the dual hard drive, I was told it was part of the computer but it was there.

Dell's customer care dept. is a joke because they don't care. I would not recommend Dell products or their company to anyone. Even if you have to pay more for another computer, it is worth it. Purchase from a company who will not lie to you. When I was calling Dell about my dual hard drive, I was passed around to six different people and wasted an entire afternoon, just to be told they would not do anything to help me. Now, I have to locate and purchase an external hard drive in order to have the protection I already paid for.

I have 1 year left on the warranty on my Dell Power Edge T-105 server and it started malfunctioning. Dell refuses to fix it. It's a hardware problem. I bought the server with no OS and installed BSD. For 2 years I have been using WD passport USB drives (2 different models) for backup with no problem. Suddenly, starting 2 months ago, they crash the system when unplugged. The problem occurs with all 3 drives and they work on other system. The OS was checked and upgraded. That's not it. I'm told by OSD people it is the motherboard. Dell wants to blame WD and OSD and refused to fix it. I can no longer do a backup and take it out and off-site, which is an essential function. If they fail, my business will be at great risk.

I simply wanted to removed my office from Dell Inc. mailing list. I called the number on the piece of mail I was trying to remove, after being disconnected several times, I spoke to an Indian customer representative. The man was rude and abrupt when explaining what the process was for cancelling mail, he also became very frustrated with me when I ask him to restate something. I had to ask him several times to restate what he was trying to say because his accent made his English extremely difficult to understand. The overall process was frustrating and time consuming. I hope to avoid calling Dell customer service in the future by no longer being a Dell customer. I lost about an hour of my day dealing with this issue, and as we all know time is money.

I have been a customer with them since 2007, and have paid on time every month on my account with Dell. I received a letter dated 02/26/2010, but did not get in the mail until 03/19/2010, stating that my account was closed due to my credit. I checked my credit, and make all my payments on time. When I called Dell and questioned them, they gave me the runaround. My credit, which I have been trying to keep in good standards, was affected when they closed my account.

I purchased a Dell printer several years ago and have replaced the fuser in the equipment on one other occasion. In our attempt to re-order a new fuser, we spent 2.5 hours on the phone with technical support and then customer service. One department states we have the wrong part number, the other department says we have the right part number. They transfer us back and forth, never speaking to one another, having us go through the same story each time. We have talked to over 8 people in one day.

This is by far the most pitiful service I have ever experienced in my entire life. We spend hour after hour on the phone with support. We were told this past Tuesday we had to order another part to make the printer work. We called to order this part today and again we are told that we have the wrong fuser. I now have had my employees spend countless hours on the phone because staff is either incompetent or doesn't know what the other department is doing. This is not the first time our company has dealt with this situation. I lost count just how many times this goes on with ordering parts, etc. I just recently purchased a new Dell laptop. I wished I had reconsidered my purchase. Customer and technical support is a disaster. Plus when we speak to them we can barely hear them. It is like they are in a tunnel. What is up with this?

I am frankly fed up with Dell. It is time for change, plus it would be nice if tech and customer support could speak English. We can hardly understand them. I expect to hear from a department head where I can make contact with someone who can help us when we need the help. I am told that our express code does not match with our system. It was improperly tagged wrong to another business. How did this happen?

My staff member has now been on the phone since 12:50 pm, it is now 2:16 pm and she is still on the phone trying desperately to find the correct part. You owe me for her time and countless hours we have spent on the phone with your incompetent tech and customer support. Do something. If you don't I am going to tell every person I know that Dell is a joke and to run don't walk from doing business with Dell Computers. I expect answers and credit for my loss of time to my staff members.

I bought a 52 Sony TV from Dell and charged it on my Dell account. It cost over $2700. I started having problems with the picture a little less than a year later. Now for over a year, I have called Dell and Sony several times trying to get something done. And almost every time, they would put me on hold for so long that I would finally just hang up. At other times, they would transfer me to the lady from India who could not speak English. The last time I called Dell, a man gave me yet another number to call Sony. He says, "Sorry, sir, but your set is out of warranty." Sony and Dell both have a habit of putting you off just hoping you'll go away. The problem is that I am still making payments to Dell for a TV that didn't even come near to lasting until it is paid for. This is no way for Sony or Dell treat their customers.

I ordered a Dell laptop computer from the company's website on February 11, 2010. My money was withdrawn from my checking account immediately and I wholeheartedly believed the process to produce and deliver my merchandise on time had begun. I was surprised to see that upon checking the status of my order 2 days prior to the promised delivery date, it had been cancelled and that a new order had been initiated. I contacted Dell Customer service and began the first of several nightmarish experiences.

The first representative informed me that my initial order had been cancelled because there was a delay in acquiring a specific part needed in my computer. I was told that the part had arrived and that an additional week was needed and because of the inconvenience they caused me, they would upgrade my shipping to "next day" at no additional cost. I felt this was reasonable and accepted the delay as these things happen from time to time.

For the next two weeks after that, I received additional delay notifications with the same explanation. I conducted a little internet research to see if others had the same experience. Much to my surprise I saw that thousands of other customers had experienced the same thing I did. Many of those who posted on the Dell Customer Community Blogs said that Dell customer representatives tell all customers who receive a delay the exact same thing I was told as part of their protocol whether that is the issue or not.

Many customers waited several months before their product was delivered because they were strung along a week at a time. I was furious. Dell had my money for a month, money that could have collected interest in my savings account. I can't even stress the time lost sitting around the house waiting for delivery of my product because someone had to sign for it. It is also disheartening to find out about the delay of delivery after the promised delivery date. Dell has too many problems in the area of customer service which is not as available as advertised.

In the end, I requested a cancellation of my order on March 11th after I was told my order had been delayed again for 2 weeks this time. I was told that day my refund would be initiated immediately. When my money did not post the same day, I called the next day only to be told then that it would take 24-48 hours to see my money post.

Meanwhile, because I expected a refund immediately, I purchased another laptop from another source so I could receive my merchandise as soon as possible. My checking account balance was lower than I would have liked it and was nearing a zero balance due to every day expenditures and not having the money replaced as expected. I called again on the 13th and spoke to another rude agent who told me that the paper work to authorize my refund had not been initiated and that he would do it for me but since it was the weekend, it would take 24-48 hours from Monday to receive it.

Today is Wednesday the 17th. I have still not received my refund. I called customer service and spoke to another individual who was clueless who told me that the paper work for a refund authorization was not initiated and that I would have to wait 24-48 hours to receive it. It is obvious to me that these representatives provided me with scripted information and no action had been conducted at all. This was either the case or the previous representative had lied to me.

Knowing all the calls to customer service may be recorded, I requested to speak to a supervisor about the money issue and the issue about the representative I spoke to on the 13th lying to me or purposely not initiating the refund authorization. I was told that I would receive a call back within 24 hours. I am still waiting. I wouldn't even consider complaining if this were a unique situation. But from doing a little research, I have discovered this is not unique to me at all.

My mission: to buy additional RAM to upgrade the speed of my Dell desktop. I placed the first order with a hardware sales rep via phone and provided all necessary information to identify the specific RAM that was compatible with my Dell PC. I specified I did not want to place an order if the RAM was out of stock / back-ordered.

A package arrived which was half of my order and the wrong part. I called Dell and determined that it was the wrong part and the balance of my order (back-ordered ) was incorrect as well. So, several hours of my time was wasted to return the incorrect part I received and obtain a credit on my Visa. This part, credit/return, was handled by a competent lady and her manager Mr. Anthony **, who took the initiative to locate the correct part number and provided detailed instructions for installation.

So, I ordered the RAM again and made the mistake of accepting a phone chat from Christina who said she could expedite the order, even though I had the correct part number and was in the process of ordering online. This was just a ploy to get me to set up an account which I wanted to avoid. I chatted to her that I wanted the part left on my porch which she ignored.

Before my questions were answered and I was also going to purchase a DVD Player, she terminated the chat abruptly. I was left to navigate through their onerous and broken account set-up process, which stated all orders must be signed for and that I had a non-standardized address that might affect charges, when my address was fine.

After 20 or more minutes, I decided to abort the order; but there was no option to empty my cart and validate the order was cancelled after giving my Visa card information. So, I telephoned a rep, a heavy-accent non-English speaker who's tough to understand, who told me that he could do the order via phone, bypass the account set up, and instruct to have the part left on my porch without a signature. I asked him to check the log of my chat, but he had no access to it. But he assured me that my card would not be charged. We ended the call, and a few minutes later, I received an email that my order was saved along with a link to complete the order that I wanted cancelled.

It's clear to me that the Chat people "intercept" people attempting to place online orders to get account information and ordering via chat extends the purchase process. It does not expedite it.

I can promise you, with absolute certainty, that I will never order from Dell again and neither will any person I know. Lets start at the beginning. I called in because Dell will not allow me to use your student discount in conjunction with any special or promotion they have on the Dell.com website. I spoke to a very nice young man who told me that if I wanted to use my student discount, I would not get the sale pricing on the new Studio laptops and that my cost would actually be more expensive if I had gone through the student discount program.

As a consolation, I was given $50 in upgrades and free 3-5 day shipping! What a deal, right? Yeah, the same deal I would have gotten online, without his help. Now, bear in mind that I am a student and run my own freelance design business, so I need a computer with some serious speed. I looked at Dell, Velocity and HP, HP was about $50 more for a comparable model, in store, and velocity was about $100 more for an even better computer. However, the Dell rep told me I would be able to have my new, customized, computer in 7 days. I agreed, telling him I really did need it asap and if they would be longer than a week, I would have gone into the store to buy the HP. $1025 later. My laptop order is complete.

The next morning, I got a call around 7am in the morning, from a man who spoke very little English and demanded that I give him my address and phone number to verify my computer order. I asked him to verify that he was calling from Dell by either telling me the model of the item I ordered or some other information before I gave him my address and phone number. He refused and demanded that I give him my information. After a few minutes of arguing he finally told me the type of computer I ordered and I verified my information and he simply hung up.

When I got up that morning and checked my email, I had a confirmation from Dell stating that my estimated delivery date was March 23! I ordered the laptop on March 1st, what happened to 7 days? I called in to find out what was going on, and after being bounced around for 35 minutes, waiting on hold for another 15, I spoke to a very unpleasant woman. I told her I had ordered the laptop and been told that it would arrive in 7 days but that the estimated delivery date was not for another 3 weeks. She told me that was correct and there was nothing she could do.

I asked to speak to her supervisor. Another 20 minute hold time and I got to speak with a woman with an even heavier accent who said and I quote, "There is nothing I can do, you are welcome to wait and see if maybe it comes sooner." I called back a week later and refused to give up. I spoke to supervisors and managers, no one could expedite my computer, no one could fast track the shipping and even worse, every single person either lied to me to get me to shut up, or was downright rude. One supervisor even kept raising her voice to talk over me every time I tried explaining the situation.

By the 8th, I was beyond aggravated. My current at home laptop died on me, as I was expecting it to, and I still had no Dell laptop. I called in and raised hell. I told the supervisor and the manager he transferred me to, that they had 24 hours to either refund my money or ship my computer. Finally the manager told me (after 22 minutes of hold time) that the laptop was ready to be shipped and was just waiting to be picked up by FedEx. Finally! (or so I thought). The laptop didn't get shipped from Dell until the 12th. I just called FedEx to find out where my package was and I was informed that it was shipped by 7 day delivery, not 3-5 day! It's my finals week and I have no computer.

I have told this story to every single student I know, one of which was about to order a Dell computer. She has gone to iBuyPower.com and I wish I had too. They have computers that are just as good, at similar prices, and her computer is scheduled to arrive in 6 days! I'm so jealous. Never again Dell! What happened to customer service? What about customer satisfaction? I guess once they have your money, they don't care about you anymore. They will lie to you to get your money!

I will never buy another product from Dell. Their customer service is non-existent and completely frustrating. I purchased an extended warranty from Dell Customer Service in India by phone. I was told that the price was $169.00. When I balked, the salesman erroneously (I found out later) told me I would receive a $50 coupon on the order, not a rebate, mind you, but a coupon for Dell products. When I asked him what I could purchase for $50 at Dell, he said, "Well, there's always ink." He told me it would take a few months to receive the coupon. Three months went by, and I received no coupon.

So, I called customer service and after waiting on hold for twenty minutes, then getting someone, I was transferred and waited on hold for another twenty minutes. I was told that, "Unfortunately, there is nothing we can do about it. This order needed to be $200 in order to be eligible for the coupon." I told him the salesman was mistaken and I would not have bought the warranty without the coupon. I asked to speak to a manager. He said sorry, there was nothing he could do. I asked him to talk to the salesman, so he did (ostensibly) and came back on the line to say that the salesman told me he didn't tell me about the coupon. I asked the manager how I would know about any coupon if the salesman had not told me. He had no answer, but was adamant that the coupon had to be written on the order before he could honor his salesman's promise. I spent the time to write this all up for the next level of "customer service". I received the same answer.

I went one step higher in the customer services department and received a phone call repeating the same thing. So, I told the manager that I wanted to cancel the order and get my money returned since I would not have bought the warranty without the coupon. She told me that "unfortunately, I can't do that since it has been longer than 30 days since I bought it". Do you believe it? I asked her for her boss's name. She told me she was the highest manager in customer service and she would not escalate my case any higher. So, I asked for the Dell president's email address, and she refused to give it to me.

I want everyone to know that Dell does not stand behind its salespeople's requests and to make ** sure that everything is documented on the order that the salesman writes up, or they will not honor any verbal promises. They act like their customers are trained in their processes and procedures, and too bad if you aren't. It's the worst "customer service" I have ever experienced. After all of us spending several hours of our time, they could not even provide the $50 coupon (not rebate or discount) in the interest of keeping a customer who has bought several computers from them. I will never buy from them again, and I advice you not to either.

"Please note that unless the product is defective or the return is a direct result of a Dell error, a restocking fee may apply of up to 15% of the purchase price paid, plus any applicable sales tax. "

The CS rep. asked me if I would take $50 credit to keep the computer. When I said no, she indicated that I would be charged a 15% restocking fee ($56). When I asked why I was being charged the 15% maximum when their website indicates that Dell "may" charge "up to 15%", she informed me that this was a standard fee.

I think their website is misleading. If the restocking fee is a standard 15%, then Dell should indicate that a "15% restocking fee will be applied" so the consumer can anticipate exactly how much they would be charged.

Please note that I have no problem with a restocking fee. I challenge the language on the site as misleading and would encourage Dell to strive for more transparency in its transactions.

I purchased Dell Connect, to take care of my software. I spoke with 7 techs over the last 4 days. None of whom fixed my software problems, or called back as promised. I've owned Dell computers for years, and this is the worst service I've ever had. I have lost productivity, and they caused the worst headaches I've had in years. Maybe if everyone places a complaint, someone at Dell will listen.

On March 27, 2008, I ordered a Dell XPS M1730 laptop computer over the phone. The order was promptly shipped to an address in Texas, and the equipment was received in good working order. Initially, I was exceptionally pleased with the product; however, after a few months, I began to have a number of issues. These were initially fairly easy to resolve and seemed to be fairly routine for a computer.

As time passed, these issues seemed to multiply and were no longer simple issues and now involved both hardware and software (e.g., battery, RAID configuration, operating system, memory parity, etc. ) and required many, many hours on the phone with Dell Support, which itself was exceptionally poor.

After several months of attempting to resolve these issues, I requested that Dell accept return of the equipment and issue a full refund. After many hours with Customer Care (also exceptionally poor), it was agreed they would return the computer less a 10% restocking fee, to which I agreed. I was informed that the purchase price (less the restocking fee) would be refunded to the credit card used to purchase the equipment.

My story reads like everyone else on this site--almost identical.The equipment was returned to Dell on October 19, 2009 via UPS and was confirmed as received on October 22, 2009. The email from Dell confirming the return indicated a refund would be issued within 30 business days (i.e., by December 3, 2009). After 30 business days, no refund had been received, and upon inquiry with Customer Care, I was told that a replacement battery issued several months prior had not been returned.

Again, I was required to have further discussions with Customer Care (each of which takes approximately one hour due to hold times and poor service) who eventually agreed that the battery had in fact been returned and that my account would be closed and a refund would be issued promptly.

Several more weeks passed, and yet, no refund was received. I again called Customer Care which stated a check had in fact been issued and sent to the address to which the computer was sent. However, I was no longer residing at this address. Furthermore, Dell stated the refund would be issued to the credit card; there was no mention of a check.

Upon inquiry with Dell, I was told that since the purchase was more than 18 months ago, a check was the only option. This information was not provided at the time we agreed to the refund, and had it been, I would have provided an alternative address. As a result of this miscommunication, I took my issue to the Consumer Resolution Center which, I was told, could potentially provide expedited service.

My first contact with this department occurred on December 23, 2009 via an email from MR (initials of representative). I promptly contacted MR and explained the situation. She agreed to issue a second check, this time, to an address in Germany (my current residence). On January 8, 2010, she confirmed a check in the amount of $2,730.37 was mailed to my address in Germany and that I should receive the funds within 15 business days (i.e., January 29, 2010).

As of today (March 12, 2010), this second check has not been received. It has now been over 100 business days, since the computer was returned and no refund has been received. On March 3, 2010, I was told a third check was issued and would be sent overnight the following day. Accordingly, I should have received this check on the 4th. Again, as of today, this third check has not been received.

The Consumer Resolution Center does not appear to be in a position to deal with this matter. Each time we speak or trade emails, I am informed they have no further information or will have information in the coming days. I will continue to follow up with Dell. However, I feel that I have exhausted all avenues to obtain this refund and thus have submitted a claim to the Better Business Bureau and contacted local news stations in Austin, Texas (near Round Rock) to see if they are interested in helping me resolve this matter. I would welcome any response from Dell regarding this matter. I have yet to receive the promised refund of the purchase price.

I purchased a Dell Inspiron 580 computer. Upon wanting large memory, I wanted a large hard drive and wireless connection ability. Talking to the sales representative, I asked him was it wireless ready and I explained to him that I wanted to add a wireless router and printer once I received the computer. Mr. ** assured me that it was wireless ready and I should have no problems. Upon receiving my computer, I went out and purchased a wireless router and printer, only to find out that my computer does not have a wireless card on it. Immediately, I called Dell and to my surprise was exceptionally disappointed.

First, I was on the phone for 2 hours, was transferred to 6 people with a wait time of 5 minutes in between each transfer to each representative, only to be told there's nothing they can do for me, that if I wanted a wireless computer, I would have to pay for it. The amount of time it took me to purchase the computer was 30-45 minutes, but it took 2 hours to handle a problem that was never handled. They weren't even willing to offer me an incentive for my trouble.

As a result I purchased equipment that I cannot use unless I spend more money. I have a wireless router that cost me $70, a wireless printer that cost me $150 that cannot be used unless I spend $80. to $1300 to get what should have been on my computer in the first place.

on 3/9/2010 I was contacted by a Dell rep five times after telling them the first time I did not want any insurance on a five-year old computer. They kept calling and it sounded like it was from India, the person had a strong accent. This is harassment and five times in one day. There is a law that protects people from this harassment. I would like to talk to the vice president of Dell computers to see what they are going to do about this. Four times I was awaken by the same person after I said no the first time.

I purchased a Dell Laptop in October with a Dell sales rep over the phone. I was told that I needed to order the Windows Vista Premium Home Edition to qualify for the Free Windows 7 Upgrade. I did so and I also told him that I wanted the discs for the upgrade. I repeatedly emailed the sales rep regarding the status of the discs but I never got an answer. I am now told the offer for the free upgrade has dissolved. I feel that Dell misrepresented themselves to me. I never received any emails regarding how to upgrade from Dell (which they insist they did). I never received any information in the package with the laptop on what I should do to get the free upgrade.

I have spent four hours on the phone with Dell trying to get this resolved. They told me that I should have gone online and registered for the free upgrade. I want to know how a consumer should have known about this step when I was never informed of it in the first place. I feel that I have been wronged by Dell and their representatives regarding this issue.

My experience with Dell has been horrible and I haven't even received my computer yet! Buyers beware! Expect your order to be cancelled and receive no notification. Expect that when calling customer service, you'll be transferred to about three different people who ask you the same questions then transfer you on to a new agent. Expect to not hear a word they say due to heavy background noise. Expect to be cut off while explaining your situation. Expect to spend a lot of time waiting on hold and finally when actually speaking with someone, expect a rude agent who will maybe explain the issue and practically hang up on you so they can move on to their next poor customer. Do they get paid by the number of calls they process? What's the deal, Dell? I regret going through with this purchase already. I truly hope the computer I receive is in tip top shape.

I received the Dell Mystery Coupon and got 75% off. I ordered a system with an upgraded keyboard and headset that were added on in their customization screen and not on sale which was okay. The order was acknowledged and confirmed with an estimate arrival date. Dell then cancelled the computer order with no notification to me. They shipped and charged me for the keyboard and headset. I tried to contact them but my emails were ignored for a week. I was then told they had a technical problem and to call to reorder after speaking to one representative that takes 10 minutes to "call up" the information. I was then transferred to representative two with the same wait then transferred to representative three who hung up. I now have a keyboard and headset but no computer.

I purchased TurboTax by download from Dell. I did not receive the TurboTax product or get an email with directions for downloading the program. When calling for customer service, you are transferred to a personnel in India. They are obviously reading from some script and have no concern for you or what you need at all. They make no attempt to assist you or help you in any way. I explained that I had not received an email with instructions for download. After asking what the order number was, they then asked me if I had checked my email. Would I be calling and complaining that I had not received an email if I hadn't checked to see if I had?

On the first call, they transferred my call seven times and then I got disconnected. Probably not by accident as by that point, I was very frustrated. They also transferred my call multiple times without telling me that they were transferring me. On the second call, I asked to speak to someone else. I explained that I had been on the phone for quite some time and that customer care had not been able to help me.

The operator said that she could not transfer me to the corporate office. However, eventually, she lied to me and said that she would transfer me to administration. However, customer care answered the phone. Once again, I spoke with them and was transferred multiple times with extremely frustrating conversations and being asked multiple times if I had checked my email. As previous commentators have stated, do not buy a DELL unless you are prepared to have no customer support!

I cannot get a person to tell me when my computer exchange will be done. Three weeks ago, I contacted Dell about my broken computer that I have an extended warranty on. When I called, I get passed around from person to person for hours with no answers. I have done this four times. I have no computer at my business for three weeks.

If Dell makes you angry, contact the Better Business Bureau in Texas. At least you will get a call back from Dell. Although nothing will change, but perhaps with enough calls, maybe something will.

I bought this lousy computer from Walmart. They had a 15-day return policy. The laptop had problems from the beginning and now the screen is blown! We called Dell to try and fix the problems and got charged another $130! It is a piece of garbage!

We bought two Dell Computers and paid $1,600 for both and bought $200 worth of recommended software by Dell and was told it wasn't compatible by the technician. I spent 5 hours of my time with this moron while he screwed my computer up even more and then charged me for it.

Now, the ** piece of garbage screen looks like a waterfall and won't come on! I called Dell two more times and was treated like they didn't have time for me, was rude to me and was passed back and forth. I had to wait each time. Your own computers were down, for God's sake!

This is a nightmare and now Dell won't honor the mess we are in. I wish we never ever heard the name Dell. I wish we never thought that you had a respectful and honorable company! I hope someone contacts us who has some answers and makes this horrible nightmare good.

We are contacting Walmart Corporate Purchasing to let them know that one of their loyal customers who has spent thousands of dollars in their store was ripped off by Dell! We are very upset at the way we have been treated and how this has been handled. We are both extremely stressed over this. My husband was to use the computer for school and now we have to purchase another computer and we are both on a fixed income!

On May 1, 2009, I purchased a Dell Laptop Studio XPS. The power supply was defective. I have a two-year warranty on hardware. So I called Dell to simply obtain another power supply for my laptop. After two and an half hours, six different routing number, and being put on hold for as much as 45 minutes, I never obtained a power supply. The ten different people I talked to had to have the entire story told to them along with the service code number (which I memorize by the time 2 hours passed). I tried phone and contacting them through their website with no luck. I am amazed that Dell does not care about their customers. If you must deal with them, don't let them pass you on to the next service or hang up. They use to have great customer service which is why I bought another Dell. I won't again.

Suddenly, a message appears that I must renew a "Dell tune-up" or I will be without service. No contract was signed for a "tune-up". This must be removed at once. Does the company think this sort of thing will increase business? I do not need a tune-up, and if I experience problems, I will get a local expert.

I brought a Dell Vostro laptop on 25/01/10 from M/S Life computers, Durga Kund Varanasi. My webcam is not working and I have informed the shop & service center many times, but I did not receive any positive result. Now I am totally fed up. So will you please help me soon.

I ordered a Dell Studio Laptop on Feb 12 2009 with a very good deal. I got an estimated date for 4th March. I call them on 20th of Feb. to check with them the status of order. They tell me, "Madam it's on time, you will surely get by 4th March." Now, I have a flight overseas on 5th of March and I definitely need the laptop by 4th of March. The customer service assures me that I will get by 4th of March.

Again, when I check the status on 27th Feb, the status is delayed and date changed to 11th of March. I call the customer service and the customer service was not ready to listen to my grievances and was just interrupting me and telling me sorry, sorry and asked me to cancel the order. I had a got a very good deal on the laptop, so mostly I think they did this to save their money. This caused stress of placing order, following up and canceling. Not even getting what I wanted last minute. I had lots of inconvenience because of Dell.

I have a Dell desktop computer with the extended in home warranty. I had a problem with the power button on my computer monitor. It would not turn off. Dell sent a replacement monitor, however it would not work with my DVI cable. It was the exact same monitor and I simply hooked it up to the same DVI cable. There were no changes to my computer at all. I spent hours on the phone with Dell technicians trying to troubleshoot the problem.

They had me remove my graphics card and reset it. Then they had me pull 3 of my 4 memory modules and reset them. When nothing worked, they finally sent a Dell service representative who proceeded to replace my graphic card, my CPU, my motherboard and on a return trip the power pack. When none of this helped, he then used an adaptor to plug the VGA cable into the DVI port. This caused my hard drive to crash. I am in total shock. I started with a broken power button on my monitor and now I may have lost all my data and I have a computer that won't work at all.

I spent hours more on the phone with Dell who basically said, it was a coincidence that my hard drive happened to crash while this guy was working on it. Just minutes before he arrived, my computer was fine, the monitor functioning with the VGA cable. Dell's answer is that they will get back to me in 72 hours. I paid for the warranty that is supposed to provide next day service.

I have always purchased Dell computers exclusively and have always had the utmost faith in Dell products. I am done now with Dell. I am unable to work, I have no clue if all of my data is completely destroyed or just inaccessible. Dell's offer, they will send me a new hard drive. This issue was caused by an incompetent technician who just shrugged his shoulders and said sorry. Dell has the worst customer service, does not honor warranties and employs technicians who don't know what they are doing. I will never consider buying a Dell product again.

I am seriously considering legal action if they don't fix my computer and successfully recover all of my data. The technician sent to figure out why my monitor wouldn't work with a DVI cable and caused my hard drive to crash. All my data is at risk and I have no idea if it is recoverable. Dell is totally responsible for the technician's incompetence and crash of my hard drive while trying to resolve a totally unrelated issue. I have tons of data, personal pictures, videos, my son's Eagle Scout project, all of my financial information, presentations, etc.

I ordered a computer on February 2 and was promised a delivery date of February 23. It has been delayed to March 2 and now to March 4. Other than their canned excuses of why it's late, that's all you can expect. Don't buy Dell!

I ordered my Dell computer and monitor on 01/24/2010 and the expected delivery date was to be on 02/09/10. I received an email a few days later and was told my order would be delayed and the expected delivery date would be 02/19/10. The week before 02/19/10, I received another email delaying my order again and the expected delivery date would be 02/26/10. Once again, I received another email letting me know that my order has been delayed and the new delivery date would be 03/05/10. Each email failed to tell my why my order has been delayed. I called customer service to ask why my order had been delayed and they told me that they were waiting on parts.

It has been a month since I placed my order. Any parts they were waiting on should have arrived and been installed by now. I asked to speak to a manager and I was forwarded to several different customer service representatives and the last customer service representative hung up on me. I tried calling back again and again, I was forwarded to many different representatives and again, the last representative just hung up on me. This happened at least 3 more times. I would have just cancelled my order, but because I had to apply for a Dell card, it lowered my credit score so I was unable to get a new computer from Best Buy or another place. I tried to go another route and failed. So I have no choice but to continue to wait for my Dell computer. My next computer will not be a Dell.

I bought a Studio Tower computer. After two weeks, it completely stopped functioning, I could not even turn it on. I called service. I spent two hours on the phone while the technician tried to diagnose the problem and determined it was the motherboard. They sent new motherboard to repair person, who came out 5 days later. He was unable to repair the computer and did not understand why the technician thought it was the motherboard. The repairman placed an order for a new computer, telling us that it would arrive within 7-9 days.

Two weeks later (14 days), the computer had not arrived. I called Dell and was told that an expedite order would be put out, and I would have the new computer within 3-5 days. Five days later, still no computer. I called Dell, and was again told that an expedite order would be put on it, and I would receive the computer within 3-5 days. Still, no computer. I will be contacting my credit card company to find out if I can rescind payment. Dell is selling products that don't work, which they are unable to service, and which they cannot deliver in a timely manner. Sounds like a scam to me.

I have spent several hours on the phone today with Dell Financial and Sales Support and it was infuriating! I could not understand the reps and they could not understand me. All these US companies farming out their call centers to India are driving me insane! Especially when there are many American willing to work and would be able to work from home saving money but I'm sure not as much money as having foreigners try to help us with questions and complaints! Dell used to have fantastic customers service!

I actually switched to a Dell computer years ago because I could call and place an order or get tech help from someone who spoke English as their first language. Apparently, this is the case no more. I have ordered computers, TVs, printers, Navigators and accessories from Dell in the past, but I am not sure I will be using them in the future if I cannot place an order and be sure I am getting the correct item. Dell Chat takes forever and is almost as aggravating as speaking to someone. The best route I found is to order by yourself online and hope you have no problems or questions! What in the heck happened Dell?

I had an easy question for Dell Financial. Why is my account delinquent when I have made all payments on time and for more than the minimum amount due? I spent over an hour on the phone and still do not have the answer. They said they did not have access to the info. Last week, I ordered a printer via chat, but it turns out the order wasn't placed. I again tried to order via Chat and was successful (I think) this time. However the rep did not ask me which color printer I wanted and simply ordered the black. I realized this immediately and called Sales Support to change the color.

The printer is on sale but she told me that the pink would be the full price of $119 instead of $79. I was looking at the printer on the screen and could see that the pink was selling for the same price as the black. She said she could not order the pink for that price, but I still have no idea why. I told her to just cancel order. I ordered it myself, online, in pink for $79 plus free shipping. Again, what the heck? Finding out the rep on the phone could not order the printer in pink for the same price as the black took me 1/2 hour, 4 times on hold and 1 transfer to a "rep who could reinstate the order in pink for me please" after I had to ask her to repeat that line 3 times. It's just not worth the hassle after a while. A rep can call up an order with ease and choose the color option pink and click "revise" on an order that was less than 30 minutes old? Come on!

I received and paid for a new Inspiron 1545 computer that has not been working since we finally got it. It kept freezing and was getting stuck on the DataSafe software that was not part of the original purchase; we called over and over again. We were finally told that the hard drive was defected. This was told to us by the technician. First, we could get it to come on, then discovered there was an issue with the power adapter. Next, we were told by the technical support that we needed to power it up in order to find out the problem. We were first told to call to walk through the issue and then mail the computer in after we received the power adapter that was also defected.

She sent a power adapter and told us to send it back in a box through FedEx. When I called back, the technician walked me through troubleshooting the computer and the error message come up that the hard drive was bad finally on December 4th and that they were sending a new hard drive. The hard drive came and it would not start up. It was getting stuck on the same spot when you do the install process. He had me reformat it and that killed all the factory default settings and it kept freezing also. I put the old hard drive and unfortunately we suffered a death at the end of January.

When I called back, I have been given the run-around I have called probably over 15 times. First, they would not put me through to a supervisor, and when that person finally did, the person in the customer care department told me that the account was on hold and they were not sending out the computer. I am not sure what she was talking about, but she was a little behind the times on the situation. I called back and was told that a manager would call in 24 hours. No one called. I called back and ask for corporate and got the run-around for at least an hour before speaking with a manager in technical support, Bryan. I asked for a return at this point for a complete replacement.

He said it was over the 21 days and he could send me a refurbished laptop. We did not buy a refurbished laptop, we ordered and paid for a new one that works and did not receive this in the initial order. I told him I wanted to speak to corporate. Another guy called from the same number I dialed on the day before and said, with an attitude, that he was not refunding money nor was he sending a new computer because it was past the 90 days. But the original problem started before both the 21 days and the 90 days and we have been getting the run-around for 2 months. This is ridiculous.

There is a dispute when it was delivered. The printer came on the 29th of September; the laptop did not arrive until two weeks later. Regardless, this problem started in early November and has yet to be resolved. No one is working with us to resolve this issue. We ordered and paid for a new laptop with new software and settings on it. It has not worked right at all. I want this laptop replaced with a new one. I do not understand the issue about this. I have never dealt with a company that does not care about their customers. If this is not resolved, we will be contacting the back holder of the card to go forth with legal remedies. Is this not your motto off your website, "Our customers are our top priority at Dell."

I'm utterly amazed that Dell is still in business and that I am still having to deal with them. I will begin with a bit of a timeline relating to the problem. On 11/18/2009, I ordered Dell Adamo XPS , estimated delivery 12/30/2009. 12/11/2009, shipped Dell Adamo XPS ahead of schedule. I ordered extended battery online on 12/16/2009, the advertised life was not even close. I noticed the order was canceled on 12/18/2009. I spent more than two hours on hold with Dell and replacement order was entered over the phone on 12/19/2009. I noticed the order was canceled on 12/21/2009. I spent more than two hours on hold with Dell on 12/21/2009 and was told the order was cancelled because the battery was unavailable. The replacement order entered over the phone on 12/21/2009, estimated delivery 12/28/2009.

Between 12/28/2009 and 02/01/2010, I was contacted more than 15 times via phone and email to move the delivery date. Each time, I asked for the date to be moved as needed and not be contacted again. I noticed the battery dropped in price by $50. I called to change the order. The order could not be updated and would need to be cancelled and a new one placed. I placed a new order on Dell.com on 2/22/2010. The order appears nowhere and the purchase ID I have is no good. The order support person recommended that I wait 24-48 hours and then check back to see if it has "appeared". I have spent hours and hours on the phone with Dell and months later, I still have been unsuccessful in purchasing a battery for my laptop.

I am purchasing the battery (Dell Part #312-0947) because the amount of time Dell advertised I would get from the battery was not true. Each time I call in, I have to listen to that very loud annoying lollipop music and then wait for anywhere from 15 minutes to 2 hours on hold. How on earth can a company which cannot handle a simple replacement battery order expect to stay in business? Each time I have ordered the battery, the website claims it will be available within 24 hours but today when I ordered it, said 3-5 weeks for the battery. I do not understand how a brand new model of laptop is offered without spares available. Calling customer service is a lost because they are either useless or rude or both. Each time I have called with a purchase ID, which is not in their system, they question me like I am mentally ill or making the number up.

At this point it, seems I will just have to be happy with the battery I received and ignore the horrible life it has. There seems no way to actually order a battery that successfully results in a product being delivered. All I really want from Dell is a simple way of placing an order which results in the product being delivered in a timely manner.

I received by mail enclosed in my Discover Card billing in for November 2009 a printed discount coupon for either a Studio Desktop or an XPS laptop computer, ($200 and $400). I tried to validate the coupon code for the Studio Desktop, but could not find any way to validate the code or locate the Internet site on the coupon.

Dell only makes one computer under the Studio Desktop name, so after many attempts to get the $200 discount, I ordered a Studio Desktop computer priced at $799 as specified on the coupon, and before the expiration date of December 31, 2009. Since that time I have received the computer and paid for same on my Discover Card bill as stated on the coupon. Two mailings to Dell Corporation, one by USPS tracking giving documentation of my various contacts with their representatives on the Internet and by telephone has only ended in frustration and a stonewall response.

I am led to believe that this coupon is a very bad mistake at best and may be a bait and switch scheme. Neither Dell nor Discover could provide a valid code for me to receive the $200 discount. To this date, over 3 months of attempts to get a discount or even a valid explanation of why this coupon was sent to me in the mail with my Discover Card billing remains unanswered.

I purchased through Dell.com a computer and received the computer on Dec. 3, 2009. I did not like the size of the computer and called the Dell return processing center. They said they would email me a label to return the computer. I waited a week and still did not get a label, so I returned the computer to the corporate office through FedEx. Now, I am being billed and getting a runaround from Dell. They say there is no record, yet FedEx said it was delivered and signed for on Dec. 11th, 2009. $700 plus interest, negative credit report.

I ordered three Dell 5100 Inspiron. They were to be delivered within 1 week. When they didn't arrive, we called Dell. They said that they were missing the screws needed to assemble the case of the computer. They assured me that the screws were now in its possession and the computers would be delivered by yet another promised. Without any call and after waiting more than 2 weeks, Dell sent and email cancelling our order. No explanation, no regrets, no accommodation for my lost time without the computers I needed. In short, my company was treated like a mushroom, kept in the dark and feed **.

All consumers and business should order their computers from others. With treatment like this, Dell does not deserve anyone's business. After these facts, I contacted MicroExpress, computer manufacturer in Irvine, CA. They delivered virtually the same computer for $250 less and within 4 days. The computers are great. Forget Dell.

I have a new Dell XPS computer with all the bells and whistles with Windows 7. The installation went relatively well except for the fact that my printer suddenly would not work with the machine. For four days I tried to get it fixed with Dell technicians. I was transferred around to one person after another, and in one case I was up most of the night. They made me buy a service contract and after no one did anything and I couldn't get a straight answer on any level, I told them to refund the money on my credit card. That's when the nightmare really began.

I was grilled and interrogated and transferred to at least 5 people. I believe I finally got someone who took care of the refund, but I have been besieged by phone calls ever since and for what reason I do not know. This is a nightmare, and I am not giving you even half of the details of the various incidents. I finally got the printer to work, but I had to hire someone and deal also with HP. I have been a long time customer of DELL and I am appalled at the substandard people who are "representatives". Half the time I couldn't understand what they were saying. It's unconscionable. I had to hire an IT person and spend $180 to get the printer up and running.

My three and a half year old Dell computer died and I called Dell to see what could be done. They told me to buy a new computer and they chose for me a model that would be equivalent to the old one (they said). The computer arrived twelve days later and it was defective. It crashed twice in the first hour and the screen would black out and be unstable. Also, I did not think that the model was equitable to what I had before. I called Dell to see how to return computer. The operator told me that there was 15% re-stocking fee unless I was willing to trouble shoot it with their techs.

I was bounced off from Dell's (non) customer service to two techs (I talked to at least fifteen reps) for around two hours and 49 minutes before their return desk actually agreed to take back their computer. I have had three Dells before I ordered this one and now, I will never order one again. An online company that will not take its own product back easily after the consumer receives it and reports something wrong, has big problems. Now I know that Dell does not back up its own products. Why? Does Dell not believe in the quality of the equipment it sells?

It will take two days for Dell to send me a UPS shipping label via email and once Dell receives the computer, a Dell's rep told me, that it can take up to 30 days for me to get the refund. At that time, I will go to Costo which is really easy on returns and I will buy a new computer. By then, I will have been without a computer which I need for work over one month and a half. How long will Dell be in business? How many disgruntled costumers does it take for an online company to go down? I meet a lot of people for work. It is a fact that I will pass the word out about my experience with Dell. Dell's stock is going down as we speak. How could it be otherwise when the company sells expensive and necessary equipment that consumers need to trust? If there is a class action against Dell, I would be interested to know further. Thanks.

I wanted to purchase some items from them and wanted to use my Dell preferred account that I open with a limit, that was supposed not to always ask for credit check, well guess what they will not accept your account until they do a credit check (every time you buy) that not good for your credit. So why bother getting this option if they won't honor it, do not get a preferred account. You better get a installment if you want to buy. Better yet, do not buy from them. When you ask about it, they just laugh about it. Terrible company. Nothing they just laugh at you, very bad service, they don't honor their service. They should not offer this account.

I'm so frustrated I don't even know where to begin! I purchased an Alienware Aurora m9700 laptop in 2007 for $3,000 and an extended 3 year warranty. Shortly after I purchased the system, the company (Alienware) was bought out by Dell. In 2009, my screen died and I sent it to Dell for repairs since it was under warranty. They took 2 months to fix it! After a few months, I had to send it in again and they replaced my hard drive. They asked me if I wanted the old drive back and I said, yes, I need it to be sent back to me since it contained important files. They said, no problem, but after I received my computer without the old drive, I called to see what happened to it. They told me that it was destroyed.

I was shocked. Their explanation was: our company's policy regarding replacement is to destroy the damaged part that is being replaced. This is even though they specifically asked me if I wanted the old drive sent back to me. A few months after that, the screen died again and I sent it in for repairs again! I am a graphic designer and I need my computer for my job. Being without a computer for so long affects my business greatly. I tried explaining this to customer service, but they didn't seem to care. This time it only took 3 weeks to get it fixed, but they were also supposed to install a new hard drive, which I had already paid for, but I got the laptop back with the same drive it had before.

I called them and told them they "forgot" to change the drive and I can't send it again and be without a computer for another month. They said, no problem, they'll just mail me the hard drive and have a technician come to my house and install it (first they asked me to do it, but I have absolutely no knowledge about computer parts and repair).

So I waited for about a week (I was supposed to receive it within 3 days) and called back to see what's going on. To my surprise, they had no idea! The order had somehow disappeared from their system! So they placed another order assuring me I will receive it within 3 days. It's the same story. It's been a week. I haven't received anything. I called them today and guess what happened? That's right, there was a problem with the order, they didn't know exactly what happened (I was on hold for 30 min. until a technician tried to trace the order). I asked to speak with a supervisor (another 10 min on hold). The supervisor gave me the same story; she didn't know what happened, didn't even apologize for the mistake or anything. It seemed like regular, everyday business. She placed another order and I am supposed to receive the drive within 3 days (yeah, right). I'm not holding my breath.

I forgot to mention, 2 of the people I spoke to for the first orders sent me email with their phone number and extension, but when I called them to check on the order, the robot came on saying the number was disconnected (yes, both of them). I explained the situation to the supervisor I spoke to, but I don't think she even listened to me. In any case, there was no apology, no sorry we messed up so bad, nothing! It's incredible!

How can such a big and well known company treat their customers like this and get away with it? How is this possible? By the way, their customer service is based in India. I am not racist (I am an immigrant myself), but they are an American company and their customers speak English. I had a really hard time understanding their customer representatives and I think they didn't understand half of what I was saying.

I paid a lot of money for my laptop. Yes, that was my choice, but regardless of what you pay for the product, there is a certain standard of customer service that Americans expect and deserve and Dell does not offer it. If Dell doesn't care about their American customers they should sell their products where their incompetence and unprofessionalism is accepted, not in America. Well, I lost a job (because of the amount of time it took Dell to fix my system), spent hours on the phone with customer service and have been frustrated for the 2 months because of the whole situation. I lost important files from my computer.

I bought a Dell laptop from Staples. The laptop came with a 1 year warranty. The screen went bad in 11 months. Went round and round with Staples and Dell. Staples said Dell always gives problems to consumers who try to claim on a warranty. A customer rep from Dell finally said they would honor the warranty. They sent me a box and a shipping label to send in my laptop. I received the laptop back in 3 weeks. It hadn't been fixed, and a letter stated that it wasn't fixed, because the warranty had expired. I have spent several days on the phone with Dell, and I'm just sick of them. I have been without a laptop for months now. I am looking for a new one, but sure as heck wont buy a Dell! Maybe an HP or a Mac.

Background. I visited the TKO Shop on 31.1.2010 to inquire about Dell product. Kenny ** served me. I placed 2 orders at the same time, namely 810055390 (Inspiron 580s) and 810055479 ("MS Office 07 - Family and Student Edition (Traditional Chinese)" - referred to as "software" below).

Before I placed the orders, I had clearly and repeatedly indicated to Kenny ** that I needed the computer and the software to do some important work during the Chinese New Year Holiday (beginning on 13.2.2010). Kenny ** clearly assured me that the software (810055479) would be delivered very soon, even earlier than the computer (810055390). I also indicated that if it was not certain I would rather go to buy computers of other brands and software somewhere else. Kenny ** clearly assured me that the software (810055479) would be delivered very soon, even earlier than the computer (810055390).

Incident. Subsequently, I received the computer (810055390) on the afternoon of 5.2.2010, but without the software (810055479), contrary to what Kenny ** said to me. So I phoned Kenny ** on 6.2.2010 to inquire about the software (810055479). Over the phone on 6.2.2010, I seriously expressed my grave concern about the missing of the software (810055479) and I inquired about when I would get it. Kenny **, after doing what he claimed to be his checking, called me back and advised me that the software would be sent to me on 9-10.2.2010. I repeatedly indicated to him that I had to have the software to do some important work during the Chinese New Year holiday as I had told him on 31.1.2010. He once again assured me that the software would be in my hand on 9-10.2.2010.

However, as a matter of fact, the software (810055479) did not arrive as promised. Therefore, I called the customer hotline on the morning of 11.2.2010. Customer service staff #356 took my call. I also called Kenny L. at 12:30 when the TKO shop opened. Kenny L. undertook to check about it. At about 13:15, Kenny ** called me back and informed me that the software (810055479) would not be delivered to me until 17-18.2.2010. He did not offer any substantive explanation or solution except suggesting me using MS Office trial version as can be downloaded from the MS. I was flabbergasted to hear that. I felt having been completely misled in the whole thing, because, as I had indicated on 31.1.2010, I would not have bought from Dell if I had known that either the computer or the software would not be shipped before the Chinese New Year Holiday. When I inquired about refund, Kenny L. told me that it was going to take another month.

So I called the customer hotline 3416 0965 again. Customer service staff #316 took my call. I indicated to her that I was looking for customer service staff #356, but #316 insisted on handling my case. As such, I reported my case once again. Instead of easing my grievances, #316 kept responding to me in a cold-blooded and uncaring manner. I had no confidence about her and so I requested an email address to which I could submit my written complaint. However, #316 refused to provide me any email address. When I was arguing with her why she should provide me the email address, she hung up the phone on me.

Observations. I am completely disappointed that none of Dell staff has actually tried to offer to me any real help on behalf of Dell at large. Concluding Kenny ** was wrong in having misled me is not a solution per se. Kenny ** is still a Dell staff representing Dell, and Dell should still try the best to honor the assurance Kenny ** gave me. However, in the case, Dell staff has only collectively brought the brand into disrepute.

I'm not convinced that, through special arrangements made over orders in hand, Dell could not get a copy of the software for me as a special case. What about license? Is it possible to give me license number and provide me whatever a copy of the software to solve the problem? I don't know whether these remedial measures would work, but it is certain that none of the Dell staff involved have ever shown me that they have put in any effort to consider the possibilities. It is very pathetic.

Online order tracking system (Dell's website) was never updated. I could not determine status of order so tried contacting Dell. First attempt Dell hung up on me. Second attempt I got through but it was obvious customer service person didn't have a clue about the status of the order. I emailed Dell Customer service. It took 4 days for them to come back with an answer saying that the computer I ordered on 2 February would be delivered on 19 February. The order tracking website is still showing that fulfillment of the order has not commenced yet. I am extremely disappointed. Dell's order fulfillment system is obviously very poor and their customer Service is totally incompetent.

I have been a long time customer of Dell Computers. I am also a preferred credit card cardholder, and I ordered many items from Dell as well as three computers. In the past I have had problems in the past which I was able to solve without too much of a problem.

Since Dell decided to reroute there calls to India, I have had many problems. I ordered my third computer on 11/24/2009. Model: Studio One 19. I moved from Brooklyn NY to New York City on January 4th 2010 and advised Dell of this change of address on several occasions, cut at the end of December Dell still shipped the computer to the Brooklyn address even though I changed the address to my new address.

When I called Dell in India to resend my PC, which I was already paying for, I was told that they could not reschedule FedEx because if the PC was damaged, Dell would have to build another one to send to the correct address. FedEx was told to keep delivering the said PC for for the next three attempts even though they were delivering the computer to a vacated apartment. I was told I could pick up the computer at the FedEx office in Brooklyn before it was sent back to Dell. I told them that would not be possible because I am a disabled person who needs assistance walking,which I use a walker.

There was no possible way I could get there. I have been calling Dell everyday for the past two months and they said they would look into the problem to see what was taking so long. Four of those times I spoke to a so-called manger and was told there was no shortage of parts and said they would call me but to no avail, no one ever called . I asked them several times to compensate me for the delay and all they gave me was a fifty dollar discount and that was all that they could do. I then asked them to give me a phone number in the United States and they could not give me any information at all. Can you please give me any help with this matter? It would be greatly appreciated. Thank you!

Totally incompetent service. I ordered ink cartridges, and you sent the wrong one. I did not know this until I tried to use it 6 weeks later. I called, and after 90 minutes and being transferred to 12 different people, I finally demanded to talk to a supervisor, which they did not want to do. Customer service said that according to "their" book, it was the correct cartridge, but HP said it will not work. They want me to order another before they consider refunding me. Why would I pay another $26, and then be out $52. Worse customer service ever. I will never order anything from Dell again. They will probably be out of business soon anyway. Still out the $26 for the wrong ink cartridge they sent.

I recently paid off my Dell account with a final payment of $2774.00 in a lump sum. My account limit is $3500.00 and had zero balance. I decided to make a purchase of a sharp 42 inch TV, a home theater system, a surge protector and a TV stand. I tell them my address and the shipping address which is in Florida, I verify that they have the correct shipping address seven times. I ask her to repeat the address back to me and I make the order.

About three hours later, I get the email confirmation of the order and see that they have my shipping address wrong but I can't call them right away because I'm in Japan {military} and it's in the middle of the night in the states. Now, before I made my order, I ask the agent if they ship to fpo addresses and she said no. So, I call them when they open about the wrong address and was told you need to call this number run around for about 45 minutes and I finally speak to the so called right person.

Now, the first person I spoke with tried to sell me insurance for my items and I told him that I'm not interested and anyway let's take care of this problem, so I speak with this agent and she ask me for the correct address again and I repeat it to her. Then she says, "Sir, I can get you the TV cheaper than you got it for." And I said why didn't I get it on sale yesterday? It was barely twenty-four hours ago, and she said that the agent messed up. I said, "Okay but first fix the address," and she said okay and that she will cancel the order and reorder my items. I said okay if that's what you have to do. So bam, it's done and she says that I got the TV at a better price. I said thanks and that was that.

So later on that day, something tells me to go online and check my available credit on my preferred card and it was $1498. So I look further and I see that they charged me twice for the same order. So again, I have to call them which is a headache, all in itself. So now, I'm highly irritated. I want to cancel the entire order, so I tell the agent that I want to cancel my order. He asked me why and I told him that I'm not happy with the purchase or the customer service. He put me on hold for a while and comes back and tells me that I need to call another number.

So after being passed around and hung up on, I speak with a female and says before I even give her my info that she sees the note and she knows who I and so, I say you guys know I calling before you answer by passing notes, so if you know who I am why are you asking me for my info an the whole pre help thing. She tells me that it's too late to cancel my order because it's already in production.

So, I told her I just made the order yesterday, barely 24 hours ago and I had to wait for you guys to open. She said, "I'm sorry sir but we can't cancel your order." I hang up steaming and call back and speaks with another agent but I have Dell on two lines because I had a hard time getting through. He tells me while on the other line, the lady has me on hold, that it's not too late to cancel and he put me on hold, so the agent on the other line comes back. I hang up. The other line thinking okay, they got it taken care of and she tells me again that she can't cancel my order, so I ask to speak to a supervisor and he tells me the same thing.

I say to him, "Why can't you cancel my order if it's not shipped yet and I just made the order and why is it that you can cancel it with no problem when it benefits you guys but not when it helps the customer and tell me why you charged me twice for the same order?" And he told me that I made that order, I told him, "No, I didn't make that second order. You guys messed up. Why would I order the same $1000?" A pop twice to the same person. He said that I made the second order to Illinois. I said, "You people are crazy. Who did you mail that to in Illinois?" He tells me that he can't tell me for security reason. I said, "Are you kidding me, you mean to tell me that not only can you not cancel my order that I made to Florida that I made only 24 hours ago but now you telling me that there is a second order going to somewhere in Illinois and you can't cancel neither order and you won't tell me the shipping address to Illinois for security reasons".

He said, just don't accept the order when it come to the Illinois address. I said, I am in Japan not in Illinois. You need to get that mess straightened out. I just thought this as I'm writing, I didn't even get a confirmation email for the second order and I certainly didn't give them the authorization for that order, so I need to call them back tomorrow and ask them that. I am so disappointed in Dell. I had them four years and never had any problems from them but now I can feel what every one is saying about what they went through. I don't know how this is going to play out but I'm basically helpless because customer support is a nightmare. I really don't know what else to do but let it play out and talk to the better business people in Texas.

I am wondering if there is an intelligent life at Dell customer service. After illegally cancelling my order citing the mail order rule, which they clearly state takes effect if a system's delivery is delayed more than once, it clearly told me that I need to do nothing if the delay was okay with me. On January 20, I received an email stating that my order had been cancelled because I hadn't called to approve the shipping change.

The mail order rule says that a company must ship within 30 days of receiving the order. Even with the delay, the order still would have been shipped within the time frame for the rule. Dell resolutely refuses to reinstate an order that they have cancelled, even if the consumer contacts them within minutes of receiving notice.

Dell then goes on to re-initiate your order, saying that they are duplicating it exactly as originally written. But it takes them more than half an hour to do it, with you waiting on the phone, them getting it wrong, and you having to correct them. You have to get your husband out of surgery to approve the order, which goes from just a few seconds to more than half an hour for his approval of charges to the account.

You learn that the computer you have just spent an hour building with the guy who speaks English poorly (probably because he is in India, not in the USA) will be shipped on February 19, five days into your vacation out of the country. Now, you ask if you can delay the ship date to guarantee that you will be home to receive the computer. You are told they can't do that. Now, you ask if you can change the shipping address. They can't do that either, it must be shipped to the address you gave them while building the computer even though they hadn't told you that the ship date for the system was weeks off from the January 27 ship date you anticipated. Too bad, so sad. We'll see if we can expedite. Yeah right. There is no such thing.

If the system ships while we are on vacation, the system will be returned to Dell and the order will be cancelled again. Numerous phone calls after this fiasco are all canned responses--emails are canned responses. Letters to both Michael (Dell CEO) and Ronald (President of Consumer) sent the day this all happened, go totally unanswered--they just don't care. No word from BBB on complaint of Dell's practices.

We get our first bill from Dell for the items they shipped, what a slap in the face. They send peripherals, but decide that we didn't want the computer? Two emails to consumer relations were responded to with canned messages. I needed to know who ships their systems: FedEx or UPS? They just won't answer the simplest of questions. We are at wit's end. What can we do? We have now been waiting since December for a system. I know they do this all the time from reading blogs on the Internet.

They will charge us for the return of the system if we can't be here to receive the packages, but the vacation, planned for over a year, costs over $9k and we're not about to give this up. We can't return the peripherals because they are past 30-days, yet we will have nothing to plug them into. Still, Dell continues to be deaf to its consumers.

I purchased a computer for my daughter for Christmas 2009. I was offered the advantage of purchasing a theft tracking device to be installed so that if the computer was stolen they would be able to track it down. I thought, that is highly unlikely that it would be stolen before we broke/lost/replaced it, but what the heck. Go ahead and add it to my already high bill! Well, what do you know, the computer is stolen at the beginning of Feb.

I search for hours trying to find a number to get in touch with Dell's customer service department to ask a question. I finally Google and find a stolen form report (which was not easy to find on their website--had to follow a link). I was told after filling out the form that I would hear back within 24 hours.

Well, a week later, I still hadn't heard back, so I start calling Dell again. I was on the phone for over 3 1/2 hours as they passed the buck from one department to another. Apparently, all calls go to India and you can't understand anyone. To top that off, the highest person you can speak to is a manager. They don't have a number/address to anyone in America (even though at the top of their website there is a nice little American flag and a U.S.A. phone number! ) Absolute worst customer service ever.

In the end, I found out that even though I purchased the theft recovery system from Dell, it was actually from a 3rd party and that 3rd party hadn't actually been activated, so there was nothing they could do. So, Dell sells you services and equipment that isn't actually from them and that they can't back up---yet, I still have to pay you for that service? This was the third Dell computer that I have purchased and you can believe that it will be the last. As soon as I hear back from the insurance company, I will be getting a new computer and it will be from a new company! A company that can back up it's products and take care of customers without transferring them out to India or just flat out hanging up on them to avoid a confrontation.

I purchased what was advertised as the high-end, state-of-the-art PC from Dell--the XPS 710. The cost would attest to this. At just over two years old, the motherboard died. After looking into this problem, I found that this is not a rare occurrence in this model. After spending hours on the phone with folks from I think India, I was told that they would send me a new motherboard for just under $500.00. Nobody wanted to listen to the problem, much less try to help.

I am now purchasing a new case motherboard and power supply for $325.00. The rest of the parts will come from the Dell. A $2,000.00 computer should be better than two years. At the very least, someone should be listening to their customers and providing some sort of customer resolution. So now, I will wind up with a very good PC that actually will fit in my desk. The XPS is very large due to the BTX motherboards. Your customer service and lack of backing your products have lost you still another customer.

Dell sent me an incorrect order and will not accept a return. After I tried to return it 3 times. I ordered a laptop that showed Bluetooth connectivity in the build your PC purchase section of Dell's website. When I received it, I couldn't set up my Bluetooth keyboard, that I ordered the same time as this laptop or my Bluetooth mouse. I called the service department and they told me the laptop didn't have the blue tooth capabilities. I tried to return it the first time and a lady said she would send me out a wireless mouse and keyboard if I would keep the laptop. I decided to give it a try. I never received the mouse or keyboard and called to cancel again at the beginning of this week 2/1/2010.

The manager said, they sent (the Mouse and keyboard) to the wrong address but he would correct it. I never received it and called back to return the product a third time today and the returns department told me I was over my time limit today and they couldn't do anything for me. He gave me a reference number and forced me to transfer to an operator that said they would get me to the right department, then after waiting over an hour I hung up and tried back. The same thing happened.

I spent three hours on the phone only to get the operator every time and plead with them to please stay on the line and get me to the right department. Every time they would put me in the queue and I would eventually get back to a different operator. I feel like they robbed me and I want my money back. They wouldn't accept a return before the return date promising me items that would make me happy that never showed up. Then they wouldn't even speak to me when I tried to return it the last time. This is the worst service experience I have ever had. I am out $479.20.

I have little faith that it will ever make a difference with this company and I feel I must do something so that this do not happen to any other Soldier or Civilian personnel working overseas. I purchased two computers for my two sons for Christmas, the order was made on 12 December 09 under the fast track program for a delivery date of 17 Dec 09. As you can see for the emails, I am begging Dell to honor there delivery policy but it is now 6 February 10 and I have paid Dell $180.00 that comes out of my pay check twice a month. I tried to explain this to the Dell customer service people but no one can understand my pain. I need someone to help me. I have all my email traffic from dell to confirm my case. Please someone help me.

"Dell, This is the 3rd Delay. This is a Christmas gift for my other Son. I am presently working in Kuwait and is unable to be with my Family at Christmas. Please understand my pain. Thank you for your understanding and May God bless you and your family on this Special Day. Merry Christmas.

This is from Dell, "Thank you for your response. Please accept our sincere apology for any inconvenience or confusion this may have caused. We, Dell's Delayed Order Notification Team, are solely responsible for informing our customer(s) about potential delays to the delivery of their order(s). If you would like more specific order information you may contact one of our customer care representatives at 1-800-4 (Small Business) or 1-800-6 (Consumer). You may also check the status of your order at dellcustomercare. Thank you. Dell Inc. Notification Team"

From Frederick, "Dell, I am giving Dell permission to continue processing this order. Order # 985735327. Thanks."

After the initial response from Mr. ** in September of 2008, he referred this issue to a Mr. ** who, after many conversations, referred it to someone else. This issue never got resolved, and I still sit without a working computer. In addition, the warranty that was paid for, that was for multiple years was searched for, and not found. In fact, they reviewed the warranty, and was then told that the multiple year warranty was canceled. No notice was ever sent and no refund was every given.

The physical damage is that it just doesn't work. Economic damage is as follows: I am going to be 68 on my birthday. Technology does not come easy, but I am trying even after several severe medical issues. I am on a fixed income so I manage my money very carefully. A new computer is not in my budget. This is why I did an extended warranty, so that it would last a long time. Now, I have family trying to help me get this resolved but they are not always around so I cannot also handle this by myself.

I bought my daughter a Dell laptop. Some years later, the hard drive was damaged and replaced. I called Dell about replacing Vista and the representative told me if I put the machine under contract they would ship me the disks. Though the $130 charge was expensive, I reasoned that we would have both Vista and a year service contract so I agreed. Maybe a week later, I received disk and installed them. I received no other info about the service contract.

Nearly a month later, I had problems with Vista and called service. Service would not help me and informed me I had a warranty on the hardware, not a service contract and that I would have to pay by the minute to speak to someone about my problem or pay ~ $250 for the service contract I thought I had purchased! The representative offered no help or advice about my being sold a warranty instead of a service contract.

After that, we spent two days searching on the web and finally fixed our Vista networking problem. Clearly, Dell had defrauded me! They led me to believe I was purchasing a Service Contract not a fairly worthless hardware warranty. As I understand it, hardware warranties never include services such as operating system and driver disks. These services come with a service contract. By supplying me with these disks, Dell made me think that I had purchased a service contract rather than the worthless warranty. This disks were the only indication that my purchase had been made. I received nothing else.

They completely refused to give me a refund, citing a 30 day customer return period in spite of the fact that their representative had completely defrauded me. Contacting them took many hours of time some of which were wasted when 2 different representative both disconnected me while talking to me. Coincidence? Obviously, not on two subsequent calls. This is apparently a Dell tactic to deal with an unwanted customer!

One representative said she would connect me to your supervisor, then told me the supervisor was busy. She took my numbers and I was never contacted! I once had a very positive view of Dell based on experiences with my Desktop and its service contract. Now that I have seen Dell Customer Service's dark and evil underbelly, my view of Dell has changed and I cannot see how I would ever risk doing business with them again nor will I continue recommending Dell to my friends and colleagues! With arrogant hostile attitudes like this, Dell will not prosper like a customer oriented company would. Whatever you do avoid their stock!

I purchased a laptop from Dell that was shipped to me 8/12/2008. The unit had a faulty nVidia GPU in it. Dell at the time I bought the issue, knew about the problem but still sold me the laptop. The GPU just burned out this month, Feb. 2010, just over 1 year from the date of purchase. My system is still under warranty for another year and half but Dell has replaced the GPU with the same model that fails, claiming they have fixed the issue. I was sold a defective product, roughly $1,600. I've been given a defective replacement part. My laptop is unreliable and will most likely fail again. In order to be "protected" by this unresolved and recurring issue I'll need to pay to extend my warranty.

I recently had two large purchases with Dell and with the last one, I also had ordered a Kodak esp 9 photo printer. I was told by the representative that I would receive a USB cable with it. I did mention to him i did want a photo printer that has a USB cable. He again assured me I would have one. When I received my merchandise it was not there. So, I called Dell and was placed on hold several minutes and kept getting transferred about 7or 8 times. Finally, I reached a supervisor named Minakshi on 2-3-2010. She said, they would not do anything about it and she would give me the address to send everything back if I was not satisfied. I feel as though I have been taken advantage of. Thank you so much for looking into this matter for me.

We had bought a laptop for my son for college. My son went online and built this to order. My son wanted a computer that he could use for gaming. We spent over $3000.00 for this unit. We asked for a refund within the first 30 days and they refused. "We will fix it," they said. So far to date, they have fixed this laptop over ten times. I have requested a refund more than once and they refuse. This thing is a piece of **! Half the time you cannot understand the person who you're talking to, because they are not from this country. I have written to the Better B. B. and filed a complaint.

I purchased and paid for a laptop and printer on my personal visa card on the 11th of December 2009. It cost $1662. To date, I am still waiting for anything to arrive. I have requested a refund on 2 separate occasions, and no one has gotten back to me with authority for this to happen. I have tried to be patient. However today, Startrack Express (who are meant to be delivering it to my home) rang and said one of the packages has been lost and they have no idea if it's come to Australia or not. They said they will be back in contact with me, if they can find it.

Things are very hard for us financially at the moment. We have started up a new business and really need a laptop ASAP to enable us to answer inquiries and run our business. We are currently borrowing one from a friend who needs it back. Please help me. I do not have the money to purchase another.

I purchased Two Dell Inspiron 1501 (for me and my mom) in Feb 2007. Two weeks later, we had to reinstall the operating system in my mom's because it just locked up and wouldn't let us put in her password. I also had to send mine back in to have the screen fixed (there was a light blue line down it for no apparent reason). I got it back in like two weeks. Then in April of 2007, my hard drive locked up and after hours on the phone with technical support, I was told they would send me a replacement hard drive. Of course, I lost all my pictures and information on that hard drive. I received a new hard drive about two weeks later and it worked fine. We've always had problems with speed with this laptop and I guess we should have just returned them both.

Then in Feb of 2008, my hard drive failed again. After spending four hours on the phone with technical support and having to call me back because of the test they were running took a couple of hours, my hard drive was still failing. I was told that there was nothing else they could do but reinstall the operating system again (I had to this already on my computer once before as well).

I told them I wanted to try to retrieve the items first and would contact them back. Well, I've had no luck in getting someone to retrieve my information off the hard drive so I emailed Dell for them to refund my purchase price as well as the security upgrade I purchased less than a month before the last hard drive failure. I told them I wanted to keep the hard drive so I can continue to try and get the information off it and that I wanted an refund of about $700.

They refused to refund my money since I'm past the 30 day refund date. So apparently, Dell will only stand behind their products for 30 days. Guess that's all they expect them to last. I work retail and we will do what is necessary in order to keep our customers happy regardless of our refund/return policy. So I'm not sure why Dell is so unmoving as far their products are concerned. I will never purchase another Dell product at all. None. Do not buy a Dell product. They have useless technical support and the customer service people don't care about the customer, just the rules.

Basically what happened is I purchased a Studio 1555 laptop purchase ID# ** and the salesperson, Chris did not disclose pertinent system issues to me regarding the warranty, operation and contact regarding same system. I have a service plan which I paid for which I'm told is not the plan in which he described. This plan requires me to be online and virtually troubleshoot while the agent looks up steps in a book. My phone time was 2.5 hrs. on Friday and that's after having someone already come and tear my laptop completely down to replace the CD-Rom.

I'm not able to connect to the internet in the fashion Chris promised. They are now sending me a new system. I have to download everything again and probably have wasted some of my warranty. What is happening is that there is nowhere to write and express my disgust and Chris has only answered me once with no answer. I feel this product for the money is sub-standard and no one will deal with it.

On January 21, 2010 at 11:20 AM CST, I placed an order online for a refurbished Inspiron 537s, System Identifier number EPAXEE6P. The Verify and Submit Order page shows that the Order Submitted and that the estimated delivery date is January 27, 2010. On January 29, 2010, I called to check on the order and was told that there was not any record of the order and I should select another unit and order it. My question is since I have a page from Dell that shows that the order was submitted, why don't you have it?

So, today, I selected a refurbished Studio 540, System Identifier number OGW0PDV7 that was priced at $869.00. I have the print out that shows that price. In my effort to be sure that this was the unit that I wanted to buy, I went and looked at the System Specifications for another unit, looked at it for maybe 5-10 minutes, and went back to the original unit that was still there but now the price was $929.00. How can you raise the price of an refurbished unit by $60.00 within a 5-10 minute period? My wife tells me how foolish I am by still wanting to purchase a Dell. In her eyes, Dell has shown their selves to be unorganized and kinda out of touch with how business should be run.

I ordered a PS3 bundle, my order was shipped the day I ordered it and the money was taken out of my bank account that same day. I was supposed to receive the product on January 26th on UPS. My order never showed up, so I went to the UPS tracking website. It said the order had been intercepted by sender and would be returned the next day? I called Dell, they said the order was cancelled. What? I never cancelled the order. Why would I? If it was already paid for?

They never sent me an email or never called to inform me that my order was cancelled. They said I could place another order, I said no and I requested a refund. The guy said it would be back in my bank account by that Friday. Money was still not returned. I called Dell today and they told me the order was delivered. **. It was delivered to Lebanon Tennessee, to their warehouse. He said I could request a refund, which I had already done. They told me I would have to return the product first. The product that I never received. Now they are telling me my refund should process in 15 to 30 calendar days. No, they took the money out the day I ordered it, they should put it back the day they canceled it!

I purchased a Dell Vostro 1015 laptop on 27-01-2009. This laptop has a sound problem. I have a compliant with Dell and case no. is 2794768 on 27-01-2009. Engineer visited and he said to change the speaker of the laptop. I want to replace laptop but not replace part because I purchased the laptop on 27-1-2009, within 48 hours. Help me. If they do not replace my laptop, I'm going to consumer court.

Dell sent me a refurbished laptop in place of the new laptop purchased, then charged me twice as much in the draft. Threw in a new printer for free then attempted to draft a $29.99 on a monthly fee noted as a subscription. They tried to get out of the extended warranty agreement I purchased that has been nothing but an open window through a note (household number) that never generated an answer. The Dell purchased on 2006 included 2005 Finance and welcome to Dell for the USA and Canada. The system purchased was a home and home office Inspiron 1300/B130, but I got an Inspiron B130. I was told it was the same. I was told a lot of things and to request a copy of my warranty delivered via US mail. Only online view is possible.

One week ago, I ordered a Dell laptop from Anne ** over the phone. I specified that I needed a laptop that could accommodate my Dell/Altec Lansing surround sound 6 speaker stereo system that requires output lines for three jacks. Anne ** said she could absolutely help me. The laptop arrived and it cannot accommodate the stereo system. I have logged at least 5 hours phone time over several days, most of it wait time, being shifted from department to department, cut off, had to re-call to get back in the call line, and shifted from person to person to person.

These sessions have included remote operators trying to see if they can get it work, to people telling me I will have to pay an $80 restocking fee to return the computer. Finally, tonight, a woman confessed that the computer they send cannot work with the stereo system and they should not charge me a restocking fee. Tonight, I've spent two more hours, been disconnected, had to get back in the call line, and am currently on hold to see if I can get them to take back the computer without a restocking fee. The stress this has caused me is ridiculous. A consumer is powerless against Dell. Something should be done about them.

I own two Dell netbooks. Both of which were purchased used. One of them was booting into safe mode only and after trying to fix it on my own. I gave up. I had to use the chat support on Dell's website which is extremely slow. I would guess that the support people are dealing with 5-10 people at a time since it takes 3-5 minutes to get a response for each question. I was disconnected once and then had to ask for a supervisor after 30 minutes with the second support person. I spent a total of 3 hours chatting and at the end it was determined that I need a full system restore. Funny that I suggested that would be the best route to the first support person, whom ignored that request. I gave them my name and address to send the disk to and they asked me the name of the person I bought it from.

I got it on Craigslist. I do not know it. They informed me it would not be under warranty without the information. I understood this and said I would pay for a restore disk. I have purchased discs in the past from other companies for $10-30. Dell refuses to sell the restore disk to me at any cost! And then the support supervisor told me there was a law against them selling the restore disk to me if I could not verify the original purchaser. I asked if either were reported to them as stolen; neither was. So at this point I own 2 Dell computers that have no value! I can't in good conscience sell them to anyone. Please do not buy from Dell! Poor customer support is never a deal.

I simply wanted to order a monitor for use with my home computer. Dell offered a nice product at the right price for family use. I use Dell laptops both at work and at home, and our main gaming system for the kids is also a Dell system. First, I went to the laborious website. I didn't want to "build a system", I just wanted to order a monitor. It wasn't as simple as click and checkout (hello, this is how it's done in most places). No, I had to jump through a bunch of hoops to determine if I needed to "customize" my purchase. It was annoying and time consuming, but not the real problem.

I finally got to the checkout page and put in my card numbers. I didn't realize that we'd reached the limit on our Amex card, but quickly figured it out when I got an email from Dell saying that my order had been put on hold. It says, "click here to talk to someone..." and fix the order. I did, but the chat line never came up. It said, something akin to, "you have attempted to reach customer care during non-business hours". This was untrue as it was approximately 3:30 EST and even though the office was on PCT, they should have been open. Next, I gave up on trying to fix the order, so I went ahead and ordered another monitor using a different card. Then I called and cancelled the first order. Oh man, did they ever botch this up?

First, somehow they switched the cards (putting the AMEX number that was declined on the second order and putting the validated VISA number on the replacement order)! But there's more! Next, I got another email stating that my order has been put "on hold". I decided that I would do online chat, so I would not scream at the poor customer care person in India or wherever they have located their outsourced customer service people. It took 20 minutes to get the simple explanation that a mistake had been made across. I finally abandoned that hope and merely asked that the order be resubmitted correctly this time. Eventually, the sale was confirmed. Dear God!

I explained that I had been very unhappy with the level of service from beginning to end with this transaction. I was put in touch with "customer care". Customer care could see that I had an order in process and said that I should contact "pre-shipping". Why (I asked incredulously) would I want to talk to some poor soul in pre-shipping to discuss how dreadful the whole ** process of putting in an order was! Ugh! One thing is for certain: I will never purchase a Dell product again in from the company's website! Customer related processes and fix it.

I purchased a laptop that was eligible for free Windows 7 upgrade when it became available. I have attempted to register my computer for this upgrade, and while it says it is eligible, the registration does not go through, and therefore, I have been unable to order my free upgrade. I have called customer support many times and an online chat, but nobody has solved the issue. I don't understand why they cannot simply send my upgrade for my laptop by verifying my information over the phone? It must be registered and ordered by January 31st to get the free upgrade. Therefore, I am almost out of time and will cost me money to get the program.

Dell, is the Bernie Madoff of the computer World. They are running a scam. When you see a special on the internet and order from them, they delay the order indefinitely so you switch to another model that is not on sale. Simply put, they need to be investigated and shutdown. Dealing with Dell is like dealing with a horrible used car salesman. I ordered a laptop. It was delayed 3 months, and I was never contacted as to why. When I called them, I was on the phone for 3 hours and spoke with 7 different customer service reps. None of them could answer my questions and then they finally hung up on me when I wanted to cancel the order outright. I still do not know the status of my order. I think it is cancelled but when I check online it says "In Production". I think they should change it to "Dell-ayed".

In November 2009, I ordered a Dell computer. I was given an estimated delivery date of around Christmas 2009. A few days prior to the estimated delivery date, I noticed that the status of the order was "delayed" until the 1st week of January. Around Jan 1, I noticed the status of the order was once again "delayed" until January 8. On January 4, 2010 the order was "canceled" without my consent and without my being notified. After contacting a Dell representative, I was told to place a new order. I placed a new order on January 5, 2010 and the estimated delivery date was set for January 28, 2010. As of 5:30 am today, January 22, 2010, my order status was "in production" with a delivery date of January 28, 2010. As of 8:00 pm today, my order status is "canceled", without any prior notification from Dell.

Upon contacting a Dell Representative, I was told that they "oversold the computer" that I purchased and I would have to just "place a new order". No way! I am finished with Dell. I will tell everyone I know never to purchase a Dell product in the future. I have been waiting for my new "Dell Desktop Computer" since November 2009. It's now almost 2 months later and they have once again canceled my order. This is a rotten way to do business. They have no other consolation for their actions except to tell me to "just place another order". Surely I'm not the only customer to whom this has happened.

A simple purchase of a replacement power cord for my Dell 1525 laptop became a nightmare. I called Dell's toll-free number to purchase a power adapter for my laptop. Although the cost for the replacement part was, in my opinion, very expensive at nearly $65.00, I bit because I wanted to ensure that I had the correct adapter.

The sales person was helpful and waived the shipping charges which I thought was good form. When I received the package the next day, there was a piece missing. The section of the assembly that plugs into the wall outlet was not in the contents of the box. I called Dell again to notify them that the cord was missing. After holding for customer service for approximately 15 minutes, I finally was able to speak to someone.

After explaining that the cord was missing, I was transferred to another department and explained my situation again, only to be transferred again... and again. And after approximately 45 minutes of holding and explaining and being transferred, I ended up at sales. I was informed that I would have to purchase the cord for an additional $10.00 plus shipping totaling around $18.00 more.

Bringing my investment to about $83.00, to say the least, this was upsetting to me. The fact that this was a two-part assembly, and that it was never mentioned to me when I called in to place my order and then to be told I need to purchase the second half in order to render the first half usable, I felt duped. I expressed my dissatisfaction with the sales person (Thomas) and requested to speak to his supervisor about the matter.

When Thomas returned to the line after again holding for several minutes, he told me that If I sent back the first package, they would send me a new package containing both pieces. I admit it seemed silly to me. Why not just send me the second part? Anyway, he said that I would need to get the return address from customer service (the first or maybe second people that I had already spoken to earlier in the hour). So he transferred me, which put me back into the hold patter to speak to them again.

Now I've been on the phone for nearly an hour and a half, before I was able to speak to another customer service agent, which was supposed to be to simply get the address to ship the package back to, when I was told by her (Rubal) that they would not send me the two pieces, but that I would have to purchase them. She also said she could issue me a return label but that I would have to start over and purchase both pieces.

I think it was at that point that I lost my cool. I regurgitated my experience to her and asked to again speak with a supervisor. After holding for several more minutes, I was greeted by Sheliber(?). He seemed unremorseful or unconcerned over my situation and offered to issue me a return label that he would have to send me in an email in approximately 24 hours. And that if I wanted the cord, I would have to purchase them together. That's it! No acknowledgment of the fact that their sales department screwed up, apologizing for the time that I had to spend holding or anything.

I have been a Dell customer for about 10 years, and I will never buy another Dell computer. And I am telling all my friends and family about my experience. I will not recommend Dell to anyone again. The small amount that this company was trying to keep from losing on this sale, and due to their own mistake, has cost Dell far more!

I hope they are happy with their current parts/Customer Service/whatever else department. Because they have lost a long-time customer and advocate and gained a proponent instead. I'll put this as politely as I can. he language barrier was at times challenging. I am a small business owner as well as consumer and am sorely disappointed with, not only the customer service that I received from Dell, but also from the company itself in soliciting this level of service for its customers.

I purchased a XPS One on May 4th 2009 and have had two hard drives crash already. It's been less than a year since I purchased my computer and I want a different product. They just want to replace the motherboard and hard drive for a third time. Another issue is the fact that the customer service support has language barriers that make it extremely difficult to communicate with. I have lost family photos stored on my computer due to my hard drive being lost.

My Dell Vostro r32n servitag 8gjogj laptop charger is damaged and is in guaranty period. When I reported to the shop from where I purchased, he give me two numbers of Dell company service center situated at Lucknow. But they are not responding. I want a new charger to do my college project work as soon as possible, so I request you to file my case and deliver me new charger or replace my old charger.

I ordered a machine from Alienware (Dell). About 2-3 days later, I received an email from Dell about specials for one day only, one of which was a free 21.5" monitor with the purchase of an Alienware tower. Any business I've ever dealt with in the past would gladly make the exchange/adjustment to include a sale on a recent purchase. I called the customer support and got transferred around for over 1 hour and 30 minutes. Many times I was even hung up on. The usual excuse was, "sir, this order is classified as in progress so we can no longer make modifications to this order. " Also, finding the sale on the website was impossible too. The excuse there was, "the website must not be updated correctly."

It was a one day sale! So I stated that I would rather cancel my order and then reorder to get the special. The people on the phone were completely incapable of accomplishing this task causing me to miss out on a great sale. Calling back later, I did seem to get hold of someone who might have a glimmer of hope for rectifying the situation, but said that the sale is no longer valid. Of course, this was due to Dell's incompetent customer support not being able to perform a transaction as requested. So I decided to defend myself from a purchase I didn't want and changed my credit card, which somehow Dell was still able to charge. Dell seems to have an attitude about it and does not even care.They bullied their way to avoid a great sale price I would have loved to have.

I waited forever to get the PC and accessories. Then they had sent the wrong monitor. I ordered 24-inch standard black. I received a white one. When I called about it I was told there would be a $250.00 restocking fee. Well, I kept the monitor because all of it already cost me over $1400.00. Bad communication on the part of Dell! They did not care if I was upset or not. I will not buy another. Can you believe I was a long time buyer? This was my 3rd setup from them. Oh, well, their loss above. I have no idea. Now who do I talk to about this? Two times I called there. Well, $1200.00 for a monitor that I didn't want is a little disgusting. Just because they are a huge business and we are just little buyers coughing up the money for the junk they couldn't sell. that's my take.

If you enjoy long hours of conversation with people who don't give a ** about you and have only a tenuous grip on the English language, Dell Customer Service is the place for you. Our month old Dell Inspiron would not take me to the log in page. I spoke with Muhammed who trades in English as a 9th language. After he asked me 4 questions, he deemed my problem to be "software related". He would now like to transfer me to "our software department, thank you very much". Oh, and by the way, talking to them is going to cost you. I got connected to another man whose version of English is "you must pay to us $240" to even speak to them.

He, too, without asking me one single question, deemed it a software problem which, of course, wasn't covered under our warranty. Oh, and we would lose everything on our computer. I told him I didn't want to pay him $240. This computer is only a month old and if he couldn't help me, click, beep, beep, beep, beep. *** hung up on me. When I called back to complain that I'd been hung up on after wasting an hour on the phone, Sahib (I'm not kidding) hung up on me, too. I took the computer to Best Buy tonight (we didn't buy it there) and they worked their magic and fixed it in 30 seconds for free. I know that Dell isn't the only American company outsourcing their tech support, but it aggravates the ** out of me that I can't find one single phone number for anyone in the United States. It's like Dell knows you can't find them and they simply don't give a ** about you as a customer. Trust me, I won't forget that the next time I have a big electronic purchase to make.

I purchased a Dell Studio Laptop computer 13 months ago. Since that time, Dell has had to replace the speakers and screen. In October 2009, a sales representative sold me a one-year service contract. On January 2010, the screen on the laptop failed. Dell was contacted and they informed me that the service contract did not cover the problem. Dell agents are of no help at all; phone calls were disconnected. I cannot get any knowledgeable person to speak to.

Last February, I bought a Dell Precision M4400 in the States. The computer arrived with a memory problem, one memory card was replaced. Since then, Dell replaced the mother board, 2 times the hard disk, the cooling system, the Bluetooth device, the camera, the keyboard and probably other parts that I forgot.

Finally, last October, I asked them to replace the computer. After two weeks in the lab, I was told the computer will be replaced with a new one. Since I was in Israel at the time, I was told it will take about a month to ship the computer from the States. I came back to Israel from a long trip on January 2, 2010. I called Dell and was told that the computer didn't arrive since I didn't transfer the warranty to Israel. Nobody told me to do so. I transferred the warranty and now have to wait another month again. Few days ago, my Bluetooth system gave up on me, and the hard disk sounds loud and threatening.

I called Dell service, but this time I was told that since I will get a new computer, I do not deserve any service. This seems stupid, and I guess my warranty (3 years fully covered) must hold, but go talk with them. A complain to the Israeli CEO of Dell was not answered, and I am looking for ideas/complaint address/email to complain. Think twice about buying Dell.

I received an email from Dell saying they were renewing a McAfee subscription. I stayed on the line for 40 minutes, trying to cancel it, and no one would take the information nor assist.

Wow. I just read so many complaints that I honestly understand. I bought a computer in November 2009. It was cancelled without notice. I then ordered the same computer late December. I was told since it was the holiday season that I would not receive it for a while even though I paid extra for fast shipping. Then I received my computer in Jan 2010. It still was wrong. Someone changed the order. So I have been fighting with Dell for about 2 weeks on the matter. I would like to have what I paid for. I have 3 different confirmation orders printed out.

They say it doesn't mean anything. I don't understand the value of a receipt if it doesn't mean anything. Today, I had a customer service guy laugh at me because I was upset. I will never buy from Dell again. This has been the biggest nightmare. You speak with someone in India. They are all very rude! None really understand what you are saying or care. They just pass you from person to person. I have spent so much money on phone bills trying to fix this problem! I will try to send my computer back. This is horrible that Dell has gone so low to make their customers deal with people that don't speak hardly any English and don't care about the customers

I have purchased a Dell Inspiron 1525 on August 29, 2008. I am astonished that its case color has started fading. I have much vanity about the quality control of your company. I hope you look after this matter seriously.

I purchased a laptop back on July of 2009. I was to receive a $100.00 gift card with multibal attaments. It is now January 16, 2010 and no luck. I want my money back. I will never do business with Dell again!

I bought a computer back in early 2007 and the computer started having problems such as system needing to be restored, drive not working properly and etc. In 2008, I called again stating that I had a problem with the drive not working properly and the operating system as well. They told me to call technical support to help and that problem afterwards became even worse. By the end of 2009, the computer crashed and I tried to call Dell customer care but no response to all the calls I made for this problem over the years because of bad customer service they have. What should I do?

I ordered a laptop 11/17/09, and was assured "no problem" delivery by date 12/4/09. Here it is 1/15/10, and still no computer. And every week, I have been "guaranteed" Dell by multiple dates, and then never received it.I am still getting "revised delivery dates". Every time I call to check on the status, I'm on hold for 30-55 min at a time, using all my cell phone minutes. I now have large cell phone bill, and still no computer, just more promises of dates for delivery. That was all I could get my daughter for Christmas. It took 18 months to save for that computer. So at Christmas, all she had under the tree was a pair of slippers. It was supposed to be the best Christmas ever for my 17 yo daughter. She desperately needs the computer for school, for applying to colleges, and jobs. We have no computer at home. Still, thanks to Dell for broken promises.

I ordered a desktop computer bundled with an external DVD writer, but did not receive the external DVD writer. Unfortunately, Dell will not make good on it because I did not notice it missing and complain within Dell's 21-day window. Lesson: Be sure to check closely all merchandise, packing lists and invoices immediately, if and when dealing with Dell!

I ordered a monitor. I was paying the bill and noticed another charge of a printer was on my bill. I called Dell and they informed me I ordered a printer. I told them I did not and they put my account thru the fraud department. 30 days later I get a letter from the fraud department and they tell me they found no fraud committed and that I was responsible for the charge. I contacted Dell several times and get no where. They are sticking by their decision that I owe them for a printer I did not order or receive. I would like for Dell to remove the charge off my account so it will not damage my credit.

I have contacted Dell Customer Support (somewhere in India) four times over a period of several months, requesting my name and address be removed from Dell's mailing list. I do not want to receive any further correspondence from Dell. I have made my fourth and final call to Dell Customer Service on 13 January 2010. I spoke to "Sandy" and his Manager "Pratik" requesting my name and address be removed from Dell's mailing list. Should I receive any further mail from Dell Computers, I will view this as harassment. How hard can it be to get my name of Dell's mailing list?

I purchased a 24" HD flat screen monitor as a gift for my mother and she needed a smaller 20" instead to fit her desk. She tried to contact Dell and request exchange and 4 hours later, still no resolution as she was transferred to multiple departments and put on indefinite holds and finally a rep told her that I would have to call and give my visa to purchase her exchange. My mother is 71 and certainly did not need that kind of stress for a simple exchange!

I then called and received same incompetent customer service, indefinite holds, sometimes resulting in disconnection with no call backs and unnecessarily repeat of same information multiple times. All reps were very difficult to understand their English (not American), seems another company who has outsourced American jobs! They provide different solutions and information given by each and every agent with little or no concern over happy customer. What I found interesting, is the fact that sales has almost immediate no wait time when called and all other departments hours of wait time and transfers to different departments!

Once I finally spoke with manager "Jay", he said that he would be glad to help and then had to transfer to return dept. who then I had to repeat request once again and then they said, "no we can't exchange, you have to purchase another monitor (more of my money) and send the other back and there will be a 15% restocking fee." Once again, my money tied up in delays.

All of these conversations were over several days and several hours of multiple incompetent unnecessary transfers and hold times on phone and still no resolution. My last phone call was on the 13th of Jan. 2010 and honest to God under oath, I was on phone for 1 hour and 49 minutes and with nothing accomplished!

First of all, Dell's customer service is apparently based in India. I have a very hard time understanding their spoken English (and I'm sure I'm not the only one), which makes conveying your issues to them nearly impossible. I have been a Dell customer for many years, purchasing many computers and several servers. Coming from a technical background in computing, being a web programmer; all my friends and family come to me when buying computers. In the past, I have always suggested Dell to them and no other simply because of the excellent product and customer service.

I have ordered an Alienware system from them, and it has been delayed. The system was reconfigured without my consent, and I was put at the end of a very long queue. Apparently from the email that was sent, the memory that I ordered had "supply constraints". Which to me means "out of stock". I have called customer service several times. When I was completely dissatisfied with their attitude and the answers I was being given, and asked to be put in contact with the department that handles cancellations. I was hung up on twice. I never received any return calls that they say they will if you get disconnected.

Two months is an absurd amount of time to wait for a computer (I have yet to receive it). I did not receive the email that my order was re-queued until about a week prior to the date I was originally expecting delivery. I asked if it would be possible to send the originally ordered memory to me once the supply had been replenished. I was told that I would receive a call "right back" with answer and was told that I would immediately receive an email with the cs person's contact info. I didn't get an email or a call. I called back a couple hours later and I was told that person was on the phone and would call me immediately when done with that call. I called back several hours later and was told that I would get a call from that person the next day.

I waited until 1pm and called them again and was told that that person was busy and would call back. I received a call a short time later. The person was not prepared to give me an answer and forwarded me to the supervisor. I eventually spoke to a manager who was spouting all sorts of incorrect technical reasons why the memory won't work. When I asked for part numbers of motherboards so I could confirm what he was telling be, he wouldn't give them to me.

The only thing they have offered me (other than a downgraded computer) is overnight shipping. I would think that this would be the least they could do considering the 2 month wait. What I wanted was the memory I ordered to be sent to me when it was available. I asked for an email or phone number for where I could lodge a complaint about the customer service department and the supervisor said that they handle all complaints about themselves. Somehow I don't think this is the case. Someone at Dell must care about the quality of their customer care? Well, I looked on the web site, and sure enough there is no corporate contact information or any information whatsoever about what to do in my situation. The only thing I found was a form for unresolved issues, which I filled out, but I'm positive it just goes straight to the people I was just having the issues with, customer service.

Anyway, I will be recommending that no one under any circumstances should purchase a Dell. Customer service is horrible and lies to you. I can only imagine how bad it will be when I have issues with my computer, which will apparently be the case considering all the recent blogging about the quality control issues they are having. What a nightmare.

As of today, January 2010, the NVidia GPU in my Dell's Latitude D630 has failed twice since I bought it in September 2007. Although Dell has replaced the motherboard under warranty, I don't see any long term solution to this problem. It would be reasonable to expect a laptop life longer than its warranty, but if nothing is done, I have to expect to see my D630 die soon after warranty expiration date (even with Dell's 12-month warranty extension). The laptop is used by my older daughter in college. I had to buy a netbook ($300.00) as a cheap backup.

I purchased a top of the line Dell desktop on 03/12/2007. By "top of the line", I mean I purchased an XPS 710 HTC desktop computer costing roughly $10,000. This computer was maxed out in every way, and was specifically designed for heavy-duty gaming graphics as well as being a work-horse enabling me to perform work tasks like video-editing, multi-media creation, etc. With my computer, I also purchased the best 5-year warranty Dell would offer a little more than $1000. Up until 12/30/2009 my Dell XPS performed great and was the best computer I have ever owned. However, on that morning in December, I woke up to a computer that would not boot up or function at all. "No problem," I thought, I have a mack-daddy warranty that "guarantees" I will get "next business day in home support". I should be back up and running in a day or two!

Boy was I wrong. When I initially contacted Dell technical support, I was told they would have to get back to me in "a few days". I explained that I paid for next business day in home support that also includes nights and weekends. The rep stated this was not possible due to it being the holidays. So I waited. Then I was contacted and told that Dell no longer makes my system with as rich a configuration as my current computer. Apparently my motherboard was fried, and they no longer make that motherboard, so my system must be replaced versus repaired. OK, I just need to get a replacement computer that matches my current system requirements, right?

Wrong! Apparently, Dell believes that since I am getting a "new" computer, it does not need to be as good a unit as what I have had for the past 2 years. I initially thought this had to be an error, perhaps a language barrier between myself and my "escalation department service technician", Rajesh K. I explained very clearly to Rajesh that I need a computer that matches my current specs that is required for the type of work that I do. Rajesh kept repeating the same answer as if reading off a cue card over and over again: "This is the best I can do." OK, Rajesh, then please have someone higher-up contact me--this is unacceptable. It is important to note that Rajesh also explained that once I accepted their offer of a lesser computer, I would be stuck with no further recourse and the issue would be settled. I have now spoken to Rajesh several times, and he refuses to escalate my complaint to a higher level. He states that he "owns my case" and, therefore, I cannot speak with anyone else at Dell.

Each day I am without my computer I am losing between $150 to $1000 of income per day. I am a freelance multi-media and video producer and A/V specialist. The specs in my current computer are mandatory for me to be able to produce the work that I do. In short, if I could not have purchased these specs from Dell 2 years ago, I would have purchased from another manufacturer. Thus, it is unacceptable for Dell to refuse to match my system requirements. I understand that on "some" specs, the new computer Dell is offering will slightly exceed my current specs. However, overall there are several specifications that Dell is refusing to match, and this is where I am having trouble. I am in the tech industry, and have purchased and owned several computers. I am not looking to get something for nothing here. I just want my computer to work, so I can make a living and support my family.

In a perfect world, it would have been my preference to have my original computer repaired. However, if Dell no longer has the hardware/resources to repair my existing system, I feel they have an obligation to replace my current system with a system that meets or exceeds my existing system in every aspect, which is what I paid for! I would welcome any assistance in this matter as I need resolution fast.

At the time my computer crashed, I had to contact 2 clients and explain that I could not complete their projects. Further, I have been unable to bid on any other projects for the past 12 days. I make anywhere from $150 to $1000 per day. I would say that I have lost at least $1500 since my computer crashed, which is a conservative estimate. Each day I am without my computer, my loss of income increases. Currently, there is no resolution in sight, and I am becoming very concerned.

I bought a Dell Computer (processor, monitor and printer through Dell Direct Order System). The processor is a Dell Studio XPS 435 and V505 Printer. The printer is an all-in-one fax. It is supposed to print, copy, scan and fax. The computer was ordered from Dell in May 2009. I have had problems printing documents. The processor does not communicate with the printer. Documents get caught up in the memory in the printer spoolers. Regarding faxing, I get a message "phone line connection failed, dial tone was not detected". I have with Verizon FIOS, which is my internet provider and Lexmark who manufactures this printer under the Dell name. The printer is an analog printer which is unable to pick up a dial tone on a digital system.

I frequently get things holed up in the printer spoolers. It prints part of a 3-page document and stops. I shut the printer off for a while and then it will print starting from the beginning, still not completing the document. I am unable to fax. The computer system is under warranty. There is no technical solution from Dell to fix the problems. They have offered me a refurbished printer. This will not solve the problem since all of their printers are analog as well as all printers made by Lexmark. I want authorization to return the entire system including processor, printer, monitor and related software to Dell which was purchased on my Dell account.

I am a Management University professor, who have purchased a Dell Latitude E6500 from Dell-Ireland about 15 months ago, and purchased an extended guarantee for four years. I have attempted to use this guarantee in several occasions, and found Dell's customer service extremely useless and frustrating. One of the issues had to do with two wireless peripherals that I purchased, Dell wireless keyboard and mouse. Both did not work well, and caused frequent system freezing. To my detailed inquiry, I received a ridiculous advice, and when I followed it through, the problem was still not resolved. Dell customer service just stopped reacting to my messages. They never resolved it, and i ended up switching back to my older wired keyboard.

The second problem has to do with the Vista OS i purchased with my laptop. About a couple of months after purchasing it, it started having troubles, especially failing to install updates. After a year of extensive work to resolve the issue, including several visits to our computing help service, and trying to use all the recommended help suggestions posted on MS and Dell sites, as nothing helped and the system performance continued to deteriorate, I attempted Dell customer service.

At first, i tried to use the chat facility. I waited in queue for half an hour just to see me being disconnected from chat. This repeated itself in my second attempt. I have then tried to use Dell's automatic system check, and this failed too, forcing me to re-initiate the process, and describe the problem all over again, this time through email. Over a week ago I received an automated response, indicating that I will be contacted regarding the issue within a day. I am still waiting. To sum it up, I would not be buying Dell equipment again, and would not recommend it to anyone.

My colleagues, who are like myself, have been using computers for about 20 years now, have had similarly frustrating experiences with Dell. This experience will surely provide me with an example of how to lose customers and generate frustration, when I teach my MBA students. I have so far lost over a dozen hours in attempts to fix the system, work productivity, and failed contact attempts with Dell. If converted to salary loss, it would be in the region of several thousand dollars.

I brought 4 ink cartridges at $154.00 on 11/12/09 for my printer. The printer is now broken. To buy another Dell printer I would have to purchase different ink cartridges. So I wanted to send the unopened ink cartridges back for a refund. After over one hour on hold and 3 phone calls as 2 calls were disconnected, I was put through to so many departments and no one spoke with an English accent and was very hard to understand. I was told that I was unable to get a refund on the cartridges.

So I have gone and brought an Epson printer from Good Guys. I do not need to go online to get ink and wait a week for delivery and have the delivery stuffed up which usually happens. 4 cartridges of ink cost $17 and you only need to buy the colors that run out. So I'm out of pocket $154, not to mention my time. Dell has now lost another customer. Had they given me the refund I would have brought a new printer around $200 and ink to go with in another $154.00 and probably spent at least $1500 on other products as I was going to buy another laptop for my business.

I purchased a 2 Quad Q8300 from Dell for $990.63, and I received the computer at the place of business a couple of days ago. Computer's still in the box, never opened. I was going to bring it home. But I noticed that the monitor was not well-packed. So I called Dell to advise them of this, in case it may be damaged. They gave me a case number.

Yesterday, I receive a mailer from Dell showing the computer I purchased was advertised for $799.00. I called Dell, and I was passed on to several individuals. Finally, I spoke with an individual (in Salvador). He said they were sorry, but they did not have a policy on price guarantee. I explained that I had purchased two other computers from them and to see if a price adjustment could be made. I also asked to speak with a supervisor or a manager or with someone who may have the power to make a decision.

It boiled down that they would rather me send the computer back than to keep a long-time client. I explained (as a supervisor in customer affairs) that had to be the dumbest decision they could make. He stated it was policy. I said I know about policies and that there is always an exception. So recall tags were issued. They would rather lose a client over $200.00 than make one happy not to say (as I explained) how many more loss of sales they will have as I will make sure anyone I come in contact with will not buy a Dell.

In Dec 2008, I ordered a sophisticated Dell computer system, with a top of the line monitor and sound system. The system totaled over $2,200.00. I received the speakers sometime in the first part of December, then the monitor on Dec 22, 2008. I still hadn't received the system. I waited and called repeatedly about my computer. Finally, I was told that there was a problem with the order and Dell financing and that they finally had it resolved and would need to build the system and ship it out which would require several weeks since it was near Christmas. Throughout the weeks I made many phone calls spending hours upon hours on hold and getting disconnected and not being called back when promised. Finally, on January 8, 2009 FedEx delivered my system.

On Dec 17, 2009, my system hard drive crashed. I called Dell to request a new drive and they said the system was out of warranty. I explained that I received the system on January 7, 2009 and that the warranty should still be in effect. They stated that Dell's warranties begin when the order is placed. I told them that was ridiculous since it took Dell 25 days from the second order date to get me my system. I told them to refer to the original order page that I was looking at that contained all the information that I was referring to. They agreed that it appeared the system was delivered on January 7, 2009 but remained firm that their warranties begin when the order is placed and not when I receive my system. I have made 9 phone calls, have been disconnected three times, told they would call back twice, and told no, they would not help me three times.

I have spent approximately 4 hours on the phone trying to resolve this disagreement. My last conversation was with a supposed supervisor who once again said it didn't matter when I got my system, that Dell starts their warranties when the order is placed. I even brought to his attention that my system wasn't even built until two weeks after my order was placed. I then went to bring up my order information from my online Dell account. To my amazement, the carrier and tracking no. had been removed and now it stated that the information is temporarily unavailable! Dell deleted the shipping information, but it still showed the delivery date of 1/7/2009. I saved the webpage in case they tried to delete that.

I am completely frustrated and can't believe it is legal for Dell to begin the warranty before a customer even receives the system; especially in a case such as mine where there was an order problem and shipping delay. There is a great degree of frustration when trying to communicate with the representatives since many of them lack adequate English speaking skills. This is in addition to the numerous prompts, transfers and extremely long wait periods.

I also have emails to confirm some of my attempted communication with Dell. Could you please help me? I simply wanted them to replace the hard drives, I can even install them myself, but they wouldn't even do that. I lost a great deal of family photos, purchased music and documents. I was hoping they would be more helpful since I bought the best system available, XPS 730 and still suffered a premature HD crash. I will never buy a Dell product again and I will discourage all to stay clear of this con company. I will celebrate when this company goes under!

I ordered a computer from Dell through Costco on Oct. 25th. I was very excited because we have not had a new computer for 8 years, and our current computer was getting ready to die. Dell sent a notice that the computer, which was supposed to be delivered the first week of Nov, would be a week late. OK, I could live with that. It finally showed up Nov 23rd or 24th. It was the wrong computer. It did not have speakers, monitor, or 19-in-one card reader installed and I stopped looking at that point. I called Costco and they re-ordered the computer. It supposed to arrive early in December. We got the monitor on Dec. 16th, but no CPU. I stayed home on the 16th, 17th, 18th and all day Saturday the 19th (the last Saturday before Christmas!) to wait for the FedEx delivery so I could sign and not have to go pick it up. It never came. Finally, after about 10 calls to FedEx, they put a trace on it and on Monday, Dec 21st, got a voice mail from FedEx telling me it was stolen off the back of a FedEx truck! She told me it would not be delivered, "sorry, please call your shipper so they can make a claim," end of message. I was furious!

I called Costco to tell them it was stolen. They then placed a third order for the same computer and promised to try to get one overnight shipped to me. By this point, it had been 2 months since I placed the initial order. After two weeks, finally I heard from Costco that they did not have any luck getting one expedited and I would have to wait until Jan 21st, nearly 3 months after I ordered to receive the computer.

I tried calling Dell myself to see if I could get any satisfaction and spent 45 minutes being shuttled back and forth to "customer care" representative in India who barely speak English. The best they could do for me was give me $35 off and ship it overnight. They could not give me a number I could call to speak with a person on American soil who could actually make a decision to ship a computer to me. All the "customer care" representatives could say was "it takes time to build a computer, you know." Yeah, I know. Three months, apparently. I could not get anyone to explain why they could not put me at the front of the line for my computer instead of sending me to the back of the line for the 3rd time!

By now, I have had it with Dell, Costco and FedEx. I told them to cancel the order and refund my money. I can hardly wait to see how long it will take me to get my money back. Word to the wise: Avoid Dell AND FedEx like the plague. They have terrible customer service and do not care about their customers!

Between the time the wrong computer was delivered and the second computer was stolen from FedEx, my computer finally died and I lost all my data. I have a small online business and it was very difficult to keep it running without a computer at home. I bought a crummy used computer for $85 that still has Windows XP, which is good, and will have to work for now. I will never be able to recover my photos and other data.

I bought a new Dell desktop for home use. I took it out of the box, and it doesn't work. For the last 3 weeks, they have transferred me from India to Philippines, and not one person can tell me how I can return the computer. Many hours were wasted on the phone, and for multiple times, I was placed on hold for over 30 minutes and then disconnected.

I spent 2 hours on the phone with customer service on 1/7 and they did not give me a case number, but continually tried to sell me Accident Warranty and Additional Gig. I tried to get my Dell laptop to work with a larger monitor through a docking station they told me I needed then sold to me in September. Then while on the 2-hour tech support call, he said to just hookup the monitor to the laptop and that I did not need the docking station ($126). After 2 hours, he could not get anything to work so he transferred me to another software tech support who wanted to charge me for assistance (I have an extended warranty for in-home service). Finally, I said no thanks and hung up. I called on 1/8 to see about returning the docking station which I apparently do not need and was told "too bad, past 30 days" even though they told me I needed it in September and then on 1/7 was told don't need. I gave up, hung up and threw the docking station away and called Geek Squad to schedule assistance. Last Dell for me!

I ordered a Pentium based computer with 4 gig installed memory media for pictures and a CD maker with remote. They said they had a package deal of electronic repair programs. I ordered in which I wanted to open a repair shop, which was the only reason for the order. They sent a dimension E521 with 1 gig memory without any electronic repair programs. They also told me virus repair and protection was included in the 3-year insurance. But I have paid $238.00 to repair a Google download that ruined the computer. They erased all purchased programs and can't repair because it will not allow backup CD to load. I called to return well within the 20-day return, but was cussed and told they would throw it in the trash and I would have to pay for it anyway. I fussed until I had a stroke forgetting my electronic schooling I purchased it for in the first place. They said I did not call in time. They are liars, period. They led me on telling me they would give me my programs, but always wanted me to buy something.

Only now after 2-1/2 years, they tell me to get a refund because they never had the electronic repair programs. Dell on call told me the computer cost $668.00, but they charged $1158.00 and will not refund for programs. I fussed second time to correct the wrong computer and had a heart attack. They won't correct anything, but did send two 1-gig memory boards Kingston had for $16.00 at 25%off, but Dell tried to get me to pay $400.00 for my 4 gig. I have called and e-mailed a lot, but say they will do nothing for me even though they sent wrong computer without any electronic repair programs or memory. I was definitely ordered for a business, but that did not matter to them.

This is to inform you that I received SMS on 2nd Jan stating that My Interview is scheduled for Dell International (Chandigarh). And the person name is MR. A. So, I called to know the details. I thought of Dell is a very good company where they are recruiting the best people among the graduates but that HR person not able to speak just 30 seconds of my call with patience. I can't explain the words used by him. I don't know how he spoken dirty language with me as a HR person. I felt very bad and might Dell recruited a wrong person.

And again, I received SMS on 7th Jan stating the same content, so again I made a call to explain, that I had a bad experience with Dell. But this time is also the same kind of problem. I really don't know how the HR persons in Dell International (Chandigarh) speaking like that. They really need training on Communication skills and personality development. This is shame to have such type of persons in Dell. If the management don't take any action on these, in very short time Dell going to spoil their Brand Value in public. Without my interest simply forwarding the message and when the people calling back again they are scolding like anything. Of course, [they] might provide the job but [they] don't have right to scold. That too I was not applied to Dell. Thanks for reading my complaint. Hope you will forward this issue to concerned person or resolve this problem as soon as possible.

Dell Computers has yet to send me my replacement after 40 days since the request was approved. The computer I purchased a couple years ago had problems since I got it and after 2 years of troubleshooting with Dell's technical service, I requested a system exchange. On November 24, my request was approved but all throughout December (11th, 17th, 23rd, 29th) I chatted with Dell's customer service to discover where my computer was but I was always told that no one knew where it was. On December 23 at 6:20 ET, I was told that my system had been built. I have the transcript of the chat session, emailed to me by Dell. But when I spoke with a supervisor the next week, 29th, I was told that it was not built and that I would have to wait another 2 weeks.

It is now January 6, and I just received an email from Dell's "Senior Support Resolver" telling me I will have to wait "another 10-15 business days. This is highly unprofessional and it puts me, the consumer, at a great disadvantage, because I am stuck with a computer that doesn't perform the way it should for over a month while Dell makes me wait while giving me absolutely no logical reason why I should do so. Dell is proficient at apologizing for the inconvenience but when it comes to delivering on that which was promised to the consumer, Dell has shown that they couldn't care less.

It's the absolute worst customer service on the planet, and they have highly defective computers. And it's a year-long nightmare! About one year ago, I made the very costly mistake of purchasing a Dell Inspiron desktop computer. Within one week of having it out of the box, it was freezing up and having countless issues.

I contacted Dell about this and had to repeat the exact same problems to countless "tech support" agents while listening to every one of them read from a script and having absolutely no idea of the meaning of customer service. My records were lost time and time again, and I was continually informed that a "special tech support agent" would give me a call back within the next 24 hours. But I never received a call back.

When I would call back, of course, they would have no record of my previous calls, and frustration induced headaches from their horrendously horrible company. Eventually, literally close to one year later and over 60 hours of over-the-phone tech service and an additional 16 hours of waiting around for their onsite technician to try and fix the obviously defected "piece of junk metal," (I really wish I could say I am exaggerating about this, but it's all true. Every last painful headache of it.) they finally agreed to just send me a brand-new computer.

At first, they insisted on sending me a refurbished computer, but I informed them that I would not go through this hell all over again with a computer that was sent back to them, possibly for the same reasons. Then, just when I thought that maybe, just maybe, I could have a full week without having to speak with one of their offensively unconcerned "customer service reps," they gave me absolutely no instructions on how to return the piece of junk back to them, and I had to go through another 14 hours of hold times, scripts, and clueless agents to finally get someone to call me back and help me to return this piece of junk.

Needless to say, I am absolutely disgusted with this company, and I feel the need to warn others from making the same mistake I have made. It is just not worth it. Period.

I ordered a Dell laptop bundle 2 years ago with software from Microsoft and it was shipped with the wrong MS office CD that did not have the PowerPoint application. I never needed it until now and when I called Dell support, they refused to acknowledge that I paid $229 for the MS office standard and they insisted that I go back to Microsoft to get the right version. I contacted Microsoft and they referred me back to Dell. I am an independent consultant and I wasted my valuable time to get this issue resolved from both vendors who are truly unresponsive and finger pointing to each other to fix the problem.

I ordered a Dell Laptop Studio 15, minor changes, Dec 31, 09. I filled out and was approved for $1000 Dell Credit. I filled out everything appropriately and clicked send. $1000 to Dell charge. $171.41 to my account. I was charged the whole $1171.40 to my checking account. Over drew my acct. Every time in the umpteen times I have called steadily, I have gotten a person in India who cannot help me, cannot get me to the correct person.

Have no contact info for me to contact someone in US. Called corporate office in Austin, TX., 2 times. Both times promised I would speak to an American who would handle my case. Both times it was someone from India. This is never ending and still yet they have my $1171.40 money. In the mean time all my automatic bill taken out are accruing overdraft fees of $27 each. How and who can I get to help me? They even had the nerve to say the money was charged to my Dell account.

I have been a nervous wreck. I have made hours and hours of phone calls. I have had bad heart palpitations, stress over getting nowhere. I would like to speak with a Dell employee myself from someone one who can help that is not from India, rude obnoxious, short, always think they are right will not listen to you, cut you short or hang up on you or switch you to a busy signal. I have dealt with it all. Beside being over drawn not having extra cash on hand, this has really put me in a horrid health shape from it.

There are ongoing and continual video card failures in my Dell XPS M1710 notebook. Video card is Nvidia Geforce Go 7950 GTX, and its constant and continual failure is well-documented through an endless list of dissatisfied end users.

I spent $3000 on Dell's flagship notebook and was forced to spend upwards of $800 on repairs and a replacement video card. About $150 in shipping and fuel was also spent to deal with this problem. The personal hours consumed trying to find a solution to this Dell/Nvidia video card failure are countless. If I had to guess I would estimate I've spent 250 to 300 hours dealing with this and trying to find a solution to this video card disaster.

All I want is a reliable video card that will last years instead of months. If contact is required, please use the email address included... at least initially. Thank you.

My Dell XPS M1710 with an nVidia GeForce Go 7950 graphics card failed due to a known problem with overheating. nVidia actually paid Dell millions of dollars to make repairs, but for individuals like myself whose laptop was no longer under warranty, we were required to pay for repairs ourselves. My laptop became unusable, and had to either be replaced or repaired.

Once I reported the problem to Dell, they began harassing me with phone calls practically demanding that I allow them to fix the problem (for $395). Eventually, to get them to leave me alone, I told them to go ahead and send me a shipping box, although I had no intention of actually sending them the laptop for repairs. I intended to buy a new system. However, after they shipped the box, they went ahead and charged my credit card for the repair, despite the fact that they had never even received my laptop. Faced with this expense, I did send them the computer, and they replaced the original, malfunctioning nVidia GeForce 7950 with another graphics card of the same make, which will eventually fail due to the same inherent problems.

I contacted Dell about my Dell computer which picked up virus and prevented me eventually even being able to log in. They recommended a 1 year service plan $239.00 to restore computer back to normal. After that order and my computer was partially back. I was told that the virus would not really be removed unless I purchased Norton 360. I explained I already had an Anti Virus program called Eset, he did not have the patience to let me re-install it and kept insisting that it was no good.

Ironically, Norton 360 was the last thing installed on the computer by Dell and they did not Norton 360 to remove the virus. They used to free products called malwarebytes anti-malware and trojan remover. I asked about the discrepancies and was told that my computer would be re-infected if I did not buy Norton 360. I went along with it since this rep had remote access to my computer. I thought that I did not make the additional purchase he put the virus back on my computer. He also said at the beginning that everything I had before would be restored to the way it was minus the virus, that is not true.

I am beginning to wonder if he did something to prevent me re-installing my old anti-virus since he had remote control. The biggest rub is that they sold me Norton 360 for 3 computers and I only have one computer, that cost more money. $99 vs I think $79. He did not explain to me the difference in price plans for Norton 360. I have asked Dell several times for a physical address with which I could write the company snail mail and each time, I was transferred and put on hold for a very long time. The last attempt yesterday, I was told someone could call me back in couple of hours. No one did. I know it is a small discrepancy, but I feel as if I've mugged by Dell and they are laughing in my face. Each hold time is over 20 minutes.

After using a Dell update, my computer would no longer print. Dell required both hardware services to restore my operation system and software services to fix the problem. This was a software problem and I feel I have been milked to expanded services to fix a problem their update caused. Two contracts to extend my warranty totaling approx. $575 plus tax.

Last week, I have bought a new Dell studio laptop ordering on the internet. They have loaded Windows 7 home premium in it. They have provided many unnecessary cd/dvd's but there is no driver cd/dvd's. They also provided a Windows 7 home premium cd/dvd with that. I have found that it is not a retail version of Windows. It is a self-cracked version of Windows. I don't know how they cracked it but I am sure that it is a cracked version. I want to be legal so I don't want that version. Take necessary steps to stop this Windows piracy. I don't need any commission for this complaint. I just want to help Microsoft Windows as I am a BE CSE student in my state.

This has been the worst customer service I have ever experienced. I purchased a desktop and a monitor direct from the website. The desktop was missing the TV tuner card and the monitor was missing its webcam software disk. After contacting Dell's customer service via email, I was promised a response within 48 hours. I received a call 3 days later asking to call their 1-800 number. Today, I called and spoke with 7 different service reps. Each one asked me for my order info and personal info then transferred me to someone else who would "help" me. I told each one that I was getting tired of repeating the same info over and over and how each rep said that they could not help me - the next rep would be able to. Each conversation was 15-20 minutes of talking/hold time. That's ridiculous.

Since their service calls are outsourced to India, there is a difficulty understanding each other's communication. One rep got upset and began to scream at me. I asked why she raised her voice twice and she would not answer. I asked to speak to a manager and she said "He's outside in the hallway." I was told that I didn't order the computer from Dell since my service tag wasn't in their system. I offered her my customer ID number, my order number, my invoice number, et al. I am a loyal Dell customer who has owned 5 of their computers in the past. I never had any problems before, so I don't know if this is typical of their service department or something new. I still have no resolution over something that should be very easy to fix. This is the absolute worst customer service I have experienced. I realize that customers can be wrong and rude to the reps. However, I was very polite the entire time. I love the product. I hate the service.

I bought a camera for my daughter for Christmas. They won't return it because it is passed the 21 days from the invoice date. It is brand new in the box, not used and they are being so rude. I tried to exchange it for something else and they wouldn't let me. The people in customer service even hung up the phone on me.

I ordered on line a computer from the Dell company a Dell Inspiron 1545 Intel Pentium Dual Core T4300, 2.1GHz 800Mhz, 1M L2 Cache. This computer was a Christmas present for my daughter who is studying to obtain her masters degree.

After the horrendous and demeaning service that she received from Dells IT staff, she told me that she no longer wished to own a Dell computer.

By that time, I was on the phone for almost one (1) hour and I had to repeat the incident and my reasons for wanting a refund to each person that I spoke with. It was a hellish nightmare. Finally I was told that if the IT tech approved a pre-paid label then I could get one. I could not believe it!!! I was told that since the IT Tech, who treated my daughter with great disrespect, did not give her a case number that I would have to be transferred, wait for an IT Tech and IF HE APPROVED A PRE-PAID LABEL, then I would be able to send the computer back without having to pay for it. I told him that THEY sent me a defective computer and I should not have to pay to have it shipped back.

By the time I waited several more minutes to speak with the IT tech (Neil), I was very upset. I stated my case and he gave me IT case number# to obtain a pre-paid label.

To date, I have not received an e-mail confirmation and to make matters worse, I checked on the status of my request and they have no record and did not even recognized that I had ever made a request for a refund and pre-paid labels (please see notes below.)

All I wanted was the pre-paid labels and to return the defective computer and to let you know what horrendous nightmarish service the Dell Corporation provides to their customers.

My family and friends will never, ever purchase a Dell product ever again.

Thank you so much for any help that you may provide to me.

On the morning of Dec. 30, 2009 I paid DELL customer support $130.00 to repair a virus that got into my computer. They assured me they would handle it. They did NOT. I tried the rest of the day to get someone to help me. I was transferred literally 10 times before I gave up. They kept passing the buck. I was on the phone trying to get help for the non service I had already paid for for 6 hours AND GOT NO WHERE. This has to be a violation of something if not illegal. My solution is buying a MAC.

The stress this has caused me I cannot explain unless you lived it listening to that music, having to repeat myself 100 times, then being told I needed to be transfered again. It just goes on and on with no resolution. I do not want to be stuck with this memory which I do not need. HELP

I ordered a monitor from Dell, it came with a defective cable and the screw broke off inside both the monitor and the cable. Only a few weeks out of the box and handled carefully. After a several tries of getting the information to Dell online thru their website, I gave up and tried the phone. I was switched several times with every call lasting at least an hour to two hours and STILL no resolve of the issue.

So I get my daughter, who is a customer service rep herself, to take over. She gets them to send the replacement monitor and cable. But alas! No cable when we open the box. Dell says use the broken one on the new monitor..kinda hard when the screw is still stuck in it.

So Dell does not back their products or warranties. We have been trying to resolve this since before xmas and now Dell has billed me for BOTH monitors plus the interest of all of it! And still no resolve of the original issue where the screen shorts out due to the faulty screw and shuts down the whole system.

loss of internet time due to loss of screen. Extreme anxiety and stress from their poor poor customer service practices. (and I have heart failure/emphysema..fun times with Dell.) So definitely physical stress and time wasted and taken from a terminally ill person whose time is already limited. If the whole system ends up shorting out due to their slow response, then I will be owed a whole computer system.

I also should not have to pay for the monitor that I am returning when they send me the working parts for the replacement. That includes the interest they are tacking onto my balance while they take their time answering my calls.

Dell sold me a $3000 laptop representing that it would power 2 additional monitors; but it included a Startech.com USV2DVI adaptor. It did not work and according to Startech it would never work, but Dell would not give me credit for the product because the 21 day period had expired. They are a horrible company and this is the last Dell computer I will ever purchase. Stress. Cost of extra monitor and adaptor...estimate $450.

On 12/28/09 my wife went online to order what she thought was a 37" Vizio TV (Stock # SV370XVT). In error, she placed an order for a 32" (SV320XVT). I immediately recognized the error, went online to try to order the SV370XVT, only to find that you did not have it in stock. I then attempted, through several venues, to contact Dell to correct the error. I attempted to "chat" with a representative, only to be disconnected from Dell's server on 2 occasions. I then called Dell's "customer service" line and, after being on hold for 15 minutes, spoke to someone with a foreign accent who told me that he would have to contact "the appropriate department" to cancel my order. After being on hold for another 5 minutes, he came back on the line to inform me that the order had been canceled.

When I did not receive an email confirmation of the cancellation, I went online again to check the order status, only to find that it was still "in production". I then sent an email to the customer service department, only to receive a reply that this order COULD NOT BE CANCELED ONCE IT HAD BEEN ENTERED. After taking a few moments to ponder this insanity, I called customer service again. This time I reached technical support -- although the number I called was clearly for order support -- and was told that the appropriate department was unreachable.

I called again this morning, and after the requisite dance of wasted time and fruitless complaint, I was connected with a "supervisor" who said his name was "John" -- clearly a nom de plume -- who told me that once the order was in processing that the order could not be canceled, and that his records showed my previous phone call had been "disconnected" before the appropriate department could be contacted to cancel my order. THIS IS PATENTLY UNTRUE. I was never "disconnected" -- only put on hold and then told that the order had been canceled.

I don't know what has happened to this company, which used to represent a triumph of American entrepreneurship, and which now appears to have sunk into a morass of "bait-and-switch/take-the-money-and-run" global garbage. It's bad enough to have to tolerate waiting until 8am CST to talk to a customer service representative, but when you realize you are being connected to BANGLADESH or INDIA it becomes truly intolerable. When a company based on technology is unable to simply enter a system to cancel an order -- within 15 minutes of it being placed -- and then comes up with some fantasy rhetoric about orders not being able to be canceled once processed, there is clearly something rotten in Denmark -- and in Round Rock. And if you think I am alone in my dissatisfaction, you have simply to go to the DELL FORUM and look for yourself at the myriad number of people who are expressing their outrage at Dell's shoddy "customer service". Time has come to wake up and smell the coffee, folks.

If you think that they will get away with charging me some kind of "restocking fee" when I refuse this shipment and it is returned, on their dime, to their warehouse they are truly insane. And if they think I or anyone within my sphere of influence will ever, ever, EVER place another order with Dell, then their insanity knows no bounds.

Till here i was very satisfied. I was suppose to recieve the product on Dec 10th since the product was a pre-order one. However, i recieved the product on the 8th of Dec. I didnt like the product at all, so i decided to return it. For one week straight, i kept calling but because of the high call volume i couldnt get through and i would give up staying on the phone. The reason was that because of christmas season (i am a sales manager in a jewelry store) i couldnt stay on the phone for long. I would use my lunch period staying on the phone with dell.

After that my work started getting very busy and i couldn't call dell. Then i called dell after christmas on the 28th of Dec. The lady who came on the phone told me that because of the 21 day policy i cannot return the product. I told the lady that it has not been over 21 days, Dec 28th was actually the 21st day. She stated that "Dell counts from the day the product ships and my item was shipped on 12/04/09". I got really upset and told the lady that how can dell use the days as the satisfaction period when the customer does not have the product. She said "thats our policy". I told her that i would like to speak to a manager.

The dell lady thinking that i am a amatuer or new in this game, she tells me that she is the manager. I told her "I have been in sales long enough lady, i know how the industry work, put the real manager on the phone or i will report you to BBB". Then all of the sudden she wasnt the manager anymore, she put me through another guy. Now God knows if he was the manager or just an another co-worker. But i explained him the situation and told him that he can check my account i have been a customer of dell for 4 years now. He tells me that i should know dells policies then.

I told the guy that i never had a problem with dell product thats why i never faced these problems but since this is my first problem i am finding out the real colors of Dell. Then the guys contradicts the lady who i talked to earlier, he says that the satisfaction period starts from the day the customer recieves the product. Now i want to remind every customer of Dell, how come dell tells us to know the policies of dell if the workers of dell do not know their own policies.

Anyways then the guy tells me that i still cant return the product because the product was delievered to me on 12/07/09, so 12/28/09 (my calling day) is the 22nd day. I told the guy that i have the fedex papers here, it says the delivery date is 12/08/09, he says his computer says 12/07/09 delievery date. After much arguments the guy tells me, he can return the product in one condition only if i exchange it with equal or greater value product. I told him, that there isnt anything i want at the moment. He says thats all he can do.

I want to remind everyone Dell is very helpful when you buying a product but when you want to exchange or return, dell gives you all kinds of Hell. i purchased a $566 cell phone for business use. It was not worth it, i rather buy that product from ebay.

Informed CS, after a LONG wait, that I could have a worm or virus. Sent to technician who quoted a price of $236 to clear this up rather than tell me how I could do it myself, which, after some research, my daughter was able to do. This is a complete and blatant attempt to make money off a person who has been a loyal Dell customer. My issue: warranty doesn't clearly specify that my problem would not be covered.

My son signed up with Qwest high speend internet with the understanding that he could buy a Dell netbook for $200.

He did get the coupon in the mail we put in the order for the Dell netbook on Novermber 30, 2009. It was to be his Christmas gift.

We received an order acknowledgemnt that stated we would recieve another email in 24 hours with our order number and estimated delivery date.

So I called Dell support and after waiting for 30 minutes on hold, the support person said they had no record of the order, even though I gave them the order acknowledgement number from the first email I sent them.

They did knock a little off the full price but it was still more than we expected to pay.

This time we got an order number over the phone. But every time we check, there is still no order on their website.

Don't know what to do. They have my credit card number twice and don't respond to any emails.

I would like to cancel the order but can't as there is no record of it.

First I called Dell to make sure there was no issue with a laptop we were considering ordering to get delivered before Christmas. That was the day after Thanksgiving. I was assured there wasnt any reason would not be delivered by the 16th. Then the 16th came and went, no change in online status and no laptop, started calling on the 17th, then my order was changed to being delivered on the 30th of december, after about 30 hours of calling sitting on hold speaking to uncaring people unwilling to do anything, tried to get monies refunded was told would be 4 - 30 days, tried to have them ship one of several listed in thier Outlet Store, unwilling, was told was due to supply issue, then told no supply issue was involved, even emailed the coporate board who then had other uncaring and unwilling staff call me and say they would do nothing. Then had a guy contact me that has dealt with Dell in the past in regards to poor customer service and still nothing. I am so extremely frustrated with dealing with Dell, and then was called a liar when I say I has called before ordering. How can Dell get away with this kind of behavior?

WOW! Where do I start? DO NOT ORDER ANYTHING FROM DELL! The customer service dept in India is clueless! When my order was complete I noticed something was inaccurate. I tried contacting my sales guy by his ohone number (doesn't work) and then by email. (returned undeliverable) My order originally took 3 weeks to complete.

I called to cancel due to the order being wrong. They then explained that it was already on its way. FedEx never delivered the package. Called to say it was waiting for me to pick it up at their HUB. When I arrived they then told me it had already been shipped back to Dell (90 minutes later) at Dells request. They then said I had to start over.

NEVER USE THEM! We need to take a stand against billionaires not giving a [care] about the consumers. Taking 1000's of jobs away from American to save money by a company who has NEVER struggled in the first place. EVIL, EVIL, EVIL... PURE EVIL

Too complicated to type entire detailed story. Short of it - Dell PC w/ Vista all in one is TERRIBLE system. Frequently locks/freezes. Can't escape. Customer service inadequate. Want full refund. Computer not what was porimised by sales dept and does not work properly. Very slow, etc. Countless hours of frustartion with Dell. Want full refund of $1089.26

Dell has the most absurd return policy, even during the holidays. They give you 21 days from the time you place your order to return the item, even if it is unopened and even if the product was not delivered within a timely period. Dell no longer has my business and neither does India.

All the complaints are the same problems that I have been having. It's SO frustrating. They finally had the UPS pick up the items that I was returning. I will never be persuaded to buy another thing for this trouble maker.

i ordered as part as a pkg deal microsost office home and student 2007 english full edition.when i received my comuptor it was not there .i called dell several times and they told me the order was cancled. i did not cancle it, dell did.they said they could not email me so i faxed them and emailed my order confirmation. i was told that they would not honor the 72.00 they quoted me because it was a third part software.i could purchase for full price. i called microsoft who could not help me since i purchased the software from dell. i have spoke with many people and just get forward to one after another who states they can not honor the price even though it was an dell error

I've been waiting 45 minutes for someone to answer, who will probably tell me they are not the right person.I am suffering with depression from this whole ordeal.

Everytime I call Dell, I'm connected to up 5 different people & spend up to 5 hours on the phone. I don't have that much time & it gets me to the point of losing it & I can get hysterical.

Just now the 5th person that was definitly the right person disconnected me. I'm now on the phone again to try to get a label sent to me to return a Spy Sweeper, because they sent me 2, within 2 days. I called right after I receive the 2nd one & no one put it in the record that I called & now they tell me it's too late to return. It was sent out 10/25 & I didn't have another 5 hours to spare to call again.

I'm ready to throw out my computer, buy another Brand & spread the word about how bad Dell is.

I have a lot of friends who listen to me. I've now waited another 1/2 hour & no one has picked up. If I hear "We appreciate your patience again, I'm going to SCREAM.

I purchased a Dell Monitor at Walmart. The 19" flatt screen monitor has a three year warrentee. I can't find my sales slip but I did register my monitor online. Less than one year later the monitor does not work. Dell oporators will not transfer me to cusomer service without a service tag number. This number does not exsist. I have them all the number that are on the back of the monitor even the manufacture's date of 2/2008. They will not fix or replace this monitor. At the time I paid $249 for it and used it less than 6 months. I even recorded(with each person's permission)a conversation that lasted over 1 hour. This was only one of 14 such calls I have made. Those were the days when companies had personal pride in what they made and sold

I bought a Xbox360 last year. The disk drive stopped working within 6months. I have attempted to reach someone over the past five months to help me with this matter. Finally a couple weeks ago, I finally talked with someone who said they would send me a new one but would charge my account, then credit my account once I returned the defected one.

Today, I was on hold for over an hour to speak with someone to find out where to send the Xbox to only to find out that I will be charged for another Xbox 360,leaving me with two systems. I asked to speak with a manager several times only to be put on hold for several minutes.

I bought an item that did not work....then I was charged for another one when they told me I could return the old one. I have spent over 800.00 along with alot of anger and fustration. This is not fair....Dell makes it difficult to talk to anyone hoping the consumer will give up and have to accept the consequences.

Firstly, I am a Physician in solo-Private practice. In Aug. 2007 I recieved a mailing from DELL, promoting sales, @ great prices to small businesses. I needed to replace one desk-top and one lap-top computers in my office. "DELL" was offering excellent prices, total for both computers would be $2900.16. At this point in the conversation the Scam and "Fraud scheme" begins.

I was calling from my office and also had patients scheduled so time was of the essence, just a perfect set-up for thier scam. I was asked, how I would want to pay for these items and answered that I would pay with my business credit card and then I would turn the reciept over to my accountant for tax purposes and the charge would also yield air miles. I was immediately told that this was not in my best interest, since I would get no business benefits from buying the computers outright.

What I needed to do, I was told, was to "lease" the computers and pay only $116.00 monthly until the $2900.16 were paid off, the computers would then be mine and in the meantime I would be getting both monthly and yearly, tax and depreciation benefits for my small business. In the mist of a very busy day I explained to my Office-Manager, who also happens to be my wife and closely monitors what monies go out of the office, "with a vested interest". She questioned the "Great Deal" but thought that DELL was reputable enough to offer such a deal.

I then forgot the matter until it was brought to my attention on 06/02/09. I was asked "How long do we have to keep paying DELL for these computers?" I was also informed the Practice had recieved no depreciation nor tax credit for the equipment. So, I placed a call to the financial office. I was greeted by a person that hardly spoke the English language. I was informed that I had three options: 1. I could try to negotiate a "Buy out" but they would have to get back to me with the amount of that buy-out later. 2.I could continue paying for the entire 36 months and at the end of that time I could negotiate a final buy-out at fair market price value which would be determined by DELL financial. 3. I could continue paying until the total of 36 payments were complete and then pack-up the computers and return them to DELL at my own expense and this would conclude our contract. 4. I could stop paying monthly payments to DELL, in which case they would then turn me over to collections and bad debt.

These were the only choices I was offered I informed this person that I had already paid $3308.58 and that if continued to pay all they asked, it would amount to $4304.49 plus an unknown amount yet to be determined called "Fair Market Value" at the end of the 36 months. This in effect would cost me twice what I could have bought the computers for at Sam's Club.

By this time I was completely irrate and had lost my temper completely, the person with whom I had been on the phone wtih for the greater part of two hours finally said he could transfer my call to his supervisor in Austin, Texas!!, so what part of the world was the person speaking to me from? I was now far behind in my schedule of patients waiting and had realized I had been Rooked into a Scam by DELL in Aug. 2007, and was not getting anywhere today.

I gave the phone to my wife and asked her to hold and speak to the person that was supposedly in Austin and I returned to my patients. I was later told that my wife had talked to someone named Juanita? and that basically was told the same thing I was told. One more thing came up at this call, I was informed that I am not "Leasing the computers" that I am in-fact RENTING them from DELL.

I have contacted the Attorney General of Texas in Austin, but they have offered no help. Finally I placed a call to the original number I had used in 06/07/07 and selected the "I want to purchase computer" option. I spoke with a very sophisticated young man named "Tommy" and he proceeded to tell me all about the Great Deals DELL was offering. I confronted him with the real reason for my call and he informed me he was only hired to "Sell" computers and knew Nothing about Lease/Rent scheme. He would neither admit nor deny that he was instructed to give buyers the "Lease" is better Schpill.

On 12/14/09 I again went through the people with no English abilities and finally spoke to someone named Kasey and he promised to look into a possible settlement, but only because I informed him that I had tape recorded the original sales conversation, and no mention of Lease or Rent was ever made. He was fixated on making sure I had a tape recording and after he felt convinced he assured me he would get back to me by phone for certain on the morning of 12/17/07, and that he would not promise anything but would perhaps have a settlement to offer.

I was told he could not contact me sooner because he would be out of his office for "THE HOLIDAY", what Holiday occurs between the 14 and 17 of Dec.? He never called and when I got home he had emailed me that unless I send them a copy of all documentation and the "tape recording" he could not change anything because my payments were being made as rental payments and I could contact him 90 days prior to the end of 36 months and he could perhaps quote an "Buy-Out" at fair Market Value at that time.

I am writting to try to get someone to do somthing about this outrageous scheme being perpetrated on small business offices by DELL and thier financial coharts. It is still going on at this very date since just today I recieved another pamphlet offering the new DELL computers with Windows seven for unbelievable prices. I have worked very hard for what I have and never asked for any help from anyone, and still rose from the poorest part of Texas to an honorable Professional.

Now DELL a computer Giant that make Billions of Dollars and has already lost numerous suits because of this matter continues to thumb thier noses at the Law and the Public. People must be made aware that they are doing this, Why are the NEWS MEDIA not going after them? Help me do something, anything, just get them to let me buy-out at a reasonable price, but I don't ever want to deal with DELL again.

Please help me!

I am only one individual, but there are thousands affected by the issue I will explain. Dell sold very high-end gaming Laptops which included Nvidia Graphic's cards. There are several models of Laptops and several models of Graphic's cards affected. In my case, the Laptop is a Dell XPS-M1710 which contains an Nvidia GeForce Go 7950GTX Graphic's card. These cards had an unknown defect relating to inferior solder joints on the card's Nvidia chips. They had this issue when shipped BRAND NEW to every customer.

The issue that arises is: over time (from as early as one month to as much as two years), heat created by the GPU creates degradation of the solder joints--causing small cracks in the joints which ultimately lead to the cards failing. NO picture on the Laptop screen means that the affected Laptop is rendered a useless "paperweight". It can no longer be used for anything. It does no good for any affected buyers to try to replace the card themselves (eBay, etc.). All they would receive is a very expensive card with the exact same problem. REGARDLESS OF WARRANTY, these cards were defective from the day the Laptops were built (and this is a known and admitted fact by Nvidia--who manufactured the cards), and Dell claims no responsibility whatsoever. They will NOT stand behind their product. So, there are thousands of Dell Laptop buyers that now have dead
Laptops with absolutely no recourse. A RECALL is needed! The American consumer gets the raw end of the deal far too often and this has been a VERY,VERY expensive lesson. The true Heart of the Dell Corporation is ruthless and cares about nothing but

their bottom line.

FIVE major Corporations are in the process of getting a joint class action suit approved against Nvidia, but that
does absolutely nothing for the affected Dell Laptop owners. Dell knows how expensive it is for a private individual to hire an

Attorney and sue them. Once Again in America, the "little guy" is getting walked all over by the BIG Corporation---who can easily afford to take the honorable and ethical (and even legal) stance and replace the Laptops for all those who are affected by this issue.

My computer got a virus. I called Dell who insisted I needed to wipe my hard drive clean. I lost everything...after 5-10 hours on the phone, on hold, getting disconneted, ordering muliple items, my computer still doesn't work. I cannot get anyone to help me, my calls are constantly re routed to several countries and I am now to the point where I am getting rid of the dell and getting a mac. I spent over $212.00 to have my issue resolved and have yet to get any help. Promises made were not kept.

On 12-9-09, according to my computer notification from Master Card, I was charged $239 by Dell Sales and Services. I had been charged for the new computer (11/20), which was ordered on 11-7-09, a flash drive (11/10), an adaptor (11/20) and Dell home tech support services (11/20). The home service for $236.41 on November 24 was my last contact with Dell. I have no argument with any of these, but I never ordered anything else from Dell.

My Master Card was charged on 12-9 for an unlisted item from Dell Sales and Services posted on 12-8. I didnt order anything from anyone on my Master Card. (Our prescriptions are mail ordered through our Card, but that is used very infrequently otherwise.) Upon seeing the Master Charge "pending" in my e-mail box, I tried to contact Dell. I called Customer Service and waited about 20 minutes. I got a woman who said I wanted someone else. I got tech support. Nope. You want financial services. Nope. You want the Customer Service. I learned that the charge was for an extended warranty for Dell software support or some such thing, but that man insisted I wanted another department.

Finally, after 2 hours and about 5 or 6 human voices later, and not a machine telling me to have certain numbers ready, which I had, I got someone who said he was connected with Dell On Call, and he would get the charge removed from my credit card in the next 7 to 10 days. He would not give me his name, and he said there was no way to verify this would be done except that I would see it removed from my card within 10 days. [Note: This appears to have been done on 12-15.]

My complaint is about the runaround. I was asked for my social security number. I asked the woman what that had to do with Dell since I never gave my SS# to anyone. She asked for a 19-digit number on some kind of Dell "Welcome letter." I never got such a letter in the mail or by e-mail that I can remember or find. She told me to call her back after I found the 19-digit number. I gave my SS # to her and she asked if I lived in Canada. (Do Canadians have SS numbers?!) I said I'm in Pennsylvania in the United States. She could not help me. I called back through the multiple-choice phone system. A couple people asked for the Dell purchase ID or the customer number, which I have, but they kept saying they weren't the right contact persons.

The last Dell representative, the man who said he would help me, asked how this could have happened? I said I had 3 e-mails from Dell requesting input about my new computer, and we had received 3 phone calls from Dell, the last was maybe on Monday, Dec. 7. (It was Saturday, Dec. 5; I Have it marked on the calendar with a large "X" that Dell had called again.) I told him that a woman called about a Dell software program, and asked if we wanted to buy an extended warranty for a year. I said I couldn't get this $1000 computer to work the programs I wanted; I didn't even know if the computer actually works, yet; and I was tired of Dell contacting me.

I said I didn't want anything else from Dell. She said it sounded like my frustration was with the OS and not with the computer. I said I paid for home tech support, and we had spent the past 10 days trying to figure things out. There was no direction manual with the computer about how to use Word 2007 or Microsoft 7. She said to go online to Microsoft.com and download information that would help us. And we hung up. I did not order anything.

This is our 2nd problem with Dell this year. They double-billed us in February, 2009 for another computer. My daughter ordered a Dell online with my credit card and my permission. My daughter saw that two computers had "jumped into the shopping cart" upon exiting Dell, and immediately called Dell--within 10 minutes -- to get one removed. At first, the man said he'd delete the 2nd order. Then another man got on the phone and said both computers would be delivered to our home because they were customized orders, and then we could send one back to Dell. Then my son called Dell from his home a few miles away. Same deal; they said they couldn't make it right.

I got home about 20 minutes later. I called Master Card, and they said they couldn't do anything until both orders were beyond pending and were actually posted.

I called Dell again for the 4th attempt to fix this. That man said he would delete the duplicate (there was a minor change before my daughter hit the check out button with something like a $10 difference), and that got settled so we figured we'd buy from Dell again. It was the fourth contact person at Dell who said he could correct this in minutes. He deleted one and e-mailed the transaction to us within minutes. It took three people 4 phone calls - in my final call to Del-- to get this transaction settled.

About Dell: Never have I talked to so many foreigners in my life who I could hardly understand. Never have I had so many phone numbers and been put on hold for 5 to 15 minutes between each "incorrect" contact person who couldn't help me. They couldn't even get me to the right phone connection.

Above are my notes after a total of 2.5 hours on the phone with Dell Customer Service at 1-800. The online site that "will help you with any questions you might have" is Dellcustomercare.com, which also wanted a 19 digit number I never got. It also asked for another number to "sign in," which dead-ended because I didn't have the right code numbers.

Therefore, I had to use the phone again and begin with Customer Service that included a "billing questions" on the menu. I called Dell Financial Services at 1-800- who sent me back through Dell Customer Service, where I got a "support technician, who gave me a number for Dell On Call at 1-888-. I think it was this last number where I reached the man who "helped" me but refused to give his name.

I told this final Dell representative what I had gone through, and he apologized, but I am writing this down while it is fresh in my mind.

[Note: According to my Master Card bill online Dec. 15, the $239.00 charge is being removed. I usually receive the paper version around mid month, so this transaction should come around Jan. 15, 2010. I am awaiting that paper work to submit this complaint to the PA BBB.]

Dell is too big; too disconnected from real-life customers; too free with foreigners who speak in heavy accents to be understood with such complications; too over-the-phone with demanding credit card numbers and social security numbers. The pass-off to people who couldn't or wouldn't help was frustrating.

A side-note: After ordering this new $700 64-bit computer, which we couldn't make work on our wireless adaptor, Dell told us we needed a new $50 "Trendnet" adaptor from them; once it came, tech support would come to our home to install it. When I argued about needing an extra component to work a brand new computer, the man said the other choice would be to downgrade the new computer to a 32-bit, which would cost $300.

When I said I wanted to talk to my son about it first, the man got very-high pressured; he asked if I had understood him; I said I had written it all down, but no one had mentioned anything about upgrading our system. He said I really needed this adaptor; would I give him my credit card number so it could be processed and we'd get it in the mail in a couple days and then tech support would call us before Thanksgiving and get it installed?

I am upset and angry. This tainted our Thanksgiving. I have to allow 30 days for Dell to make this right before I report this to my credit card company, according to their on-line report over disputed fees. [Since it looks like the charge was removed, I will wait a while longer.]

If you have other complaints about Dell, add us to your list. Dell does not give receipts for items ordered; I have online verifications--none of which has a 19 digit number. The only paperwork from Dell are the packing lists with the computer, the adaptor, and the flash drive that came in the mail. Dell should not request Social Security numbers; and the l-o-n-g list of numbers on the menu at their customer service is a joke. The fact that no one in at least three different departments knew who I wanted to speak to about a Dell charge was a sign of incompetence or an intentional runaround.

I hope Dell gets coal in its Christmas stocking. 2 separate instances with Dell simply caused me great emotional distress. I had something like panic attacks and nausea while dealing with both incidents. I am 65 years old. I simply used extra prescription medication I had at home to work through both trying days and sleep medication at night.

If other people have had the same experience, this goes beyond simple "errors," and I want Dell warned about customer runarounds with multiple phone numbers. Dell acted completely unprofessional. After the second "error," I feel these are intentional tactics of double-billings and mis-use of credit cards to gain unearned charges. Most people could not spend 2.5 hours of time to correct each "error" and would have simply paid the charges.

I want action

I was offered via email an offer directly from Dell for a Vostro A90 N on November 30, 2009. I ordered one within an hour or so of receiving the email. I paid for it with a credit card and got a confirmation as well as an email confirmation. I also go an expected delivery date of Dec. 11th, 2009. I checked last week and it was still scheduled for delivery. It was not delivered and I went online today where it said the order had changed. After waiting 50 minutes on the phone, I was told the order was canceled but they didn't know why.They told me to reorder a new computer. After 5 transfers and two and a half hours on the phone...and counting... they said they don't make that computer anymore. Now I'm holding and they are trying to sell me a more expensive computer. And I dont yet know if I have a refund. And no one can tell me why they gave me a confirmation of the order, purchase number and ship date but it suddenly disappeared. It seems like classic bait and switch.

I called Dell four times today because my computer speakers are not working, and I have a hardware warranty. Three times, they disconnected me before I spoke to a human, and the fourth time, after speaking with the human when he transferred my call to customer service, once customer support picked up, they never said hello, I just heard people talking in the background, and then they totally disconnected me. So annoying. Customer Service?? Not any.

I spoke to a customer service rep on December 11th who told me I could not cancel the order. I have attempted contacting their unresolved customer service complaints department with no success. It is not recognizing my reference numbers (which I have saved and printed)

Window xp is not working properly, I filed a complaint with dell India on 5/12/2009 complaint no-2644463 but there is no response till date. I have made 3-4 complaints to reseller Boss computers but they are also not interested in rectifying the fault.

I have now been on the phone with Dell for over 2 hours and 20 minutes. I've been bounced back and forth between India support and the U.S. I ordered a computer for my daughter for xmas on 11/30. Shipping was not a problem. Friday the shipping listed 12/17.Now ship date lists 2/2010! I have tried to change the order to see if something is more available but no one has answers. After 2 hrs a sales person finally put my new order in but is unable to cancel the old order. I had to go back to customer service to cancel the old order. I got put back on hold then customer service just got on and told me their computers are down and I have to call back in an hour! ARE THEY KIDDING ME?? This has been an awful experience. I worked at the company for 5 years--Dell has really changed and that is not a good thing!

First, they lost my order and never sent an order number. They have kept a hold on my account that is valid until February even though I called their customer service several times to cancel the order that they could not locate. Most everyone I spoke to on the phone with their Customer Service was clueless and I was transferred about 9 times to others who are clueless. Now I need to close the Bank account and cannot because of Dell's unauthorized hold on my Bank Account. They have caused me enormous difficulties now in managing my bank accounts all because they screwed an order up. They should be held liable. This is the most unprofessional company I have ever encountered. I will go out of my way not to purchase from them now.

On December 10 of 2009 promised to make the delivery on December 12 (Saturday). Today, December 13, I did not recive my notebook and no response from Dell.

Their "service" department is pretty much useless as the person you are talking to is in India and is from India and you can hardly understand what they are saying even though they are speaking english (their form of english)

I had went on to the Dell website and decided to purchase some of my daughters christmas thru dell because money is tight this year and I have an empty preferred account on there that I could use and pay back when taxes come in. Well I made my order thru online chat to verify that I would get everything I needed before christmas and they confirmed in the chat that they emailed me that it would be by Dec 17th that I would recieve my items. Then I received a call about 10 minutes after the chat just to confirm the order and to confirm that I was using my dell account for the purchase and once again guarenteed that my order would arrive no later then Dec 17th.

Well I have been checking my account daily to make sure to see if has shipped yet or not and today (Dec 10th) I looked and the order was canceled. I called, 3 seperate times because the hold time were too long for me to call on my break or my lunch, and when I finally got to a representative they said all they needed to do was just reverify that I wanted to use my dell account. I said yes of course and said is that it and my order is still on the way. They said yes but the items are now out of stock so I won't get them till after January 18th, because the original order had been canceled. I asked them why it had been canceled and they had said that they didn't know exactly why it had been canceled because the other order I made went thru just fine and they couldn't understand it.

I asked to speak to a supervisor which gave me the run around no apologies no nothing. No one trying to fix the problem they created. Finally I asked to speak to the supervisor's manager and that is when I got William. He said that if I had really wanted those items so bad that I should just go to Best Buy, Target, or Walmart to get them instead of Dell. I told him that I would have if I had the extra cash to go. I would have loved to pay less for the item and not pay 27.99% interest on the account but unfortunatly this christmas was a little tight. I also said that since they screwed up they needed to fix this problem that they should go to walmart, best buy, or target and send me my items by the date that I was origiinaly promised and guarenteed. He said that was not an option and that I wasn't going to get my items at all.

When I asked for his last name he said he didn't have to give it to me, and when I asked to speak to his manager he said that was not an option for me either. I asked for his manager's name and he said because of the company's privacy policy he wasn't going to give me his manager's name. I said so there is no way to complain on you directly and he hung up on me. This was the worst customer service I have ever seen in MY LIFE. I work for a bank in a call center and I guarentee that I would be escorted to the door with my box of belongings if I ever even thought about talking to a client like I was talked to by "William".

I will never purchase another product from Dell. The entire experience has been negative. Shipping took two weeks instead of the estimated 5-7 days. It arrived without a keyboard or mouse. I filled out the online "missing item" form and after five days still had no response. Then I tried the phone, went through a giant phone tree, countless messages, waited 20 minutes on hold, repeated the same information several times to different people and finally got a keyboard ordered. No apologies. Grumpy oversees call center.

Given that this was an $1,200 purchase you would think that Dell could treat its customer better than dirt.

I just had the misfortune of having a discussion via online chat with one of their Customer Service Representatives (for lack of a better term). To say that I was appalled is an understatement. They cancelled my order for no reason whatsoever. After being on perpetual hold, being transferred from one representative to another, and being hung up on, I finally spoke to a representative who told me I needed to re-order the item, but, there was no chance at getting a "customized" system before the holidays.

I told her that this was totally unacceptable. I have been a loyal customer for over 10 years, but, this particular CSR didn't seem to care. I have no way to tell if this particular CSR was the problem, or if their entire CSR department needs to undergo some serious "customer support" training. I have no idea if anyone within Dell could have helped me out with this situation, but, nevertheless I went with another company for my computer needs. Though I am only "spit in the bucket" when it comes to Dell's overall sales, I still have a voice and will let people know exactly how Dell handles their customer complaint issues.

From what I have seen so far, they don't deal with them. They would rather lose a longtime customer than have to deal with a small issue. This is not Customer Support, but, rather Customer Losses. I'll bet Michael Dell never had this in mind when he started up this business many years ago?

I was a loyal Gateway customer for many years, but, several years ago their technical support department was absolutely non-existent. Gateway started out as a large on-line computer company, but, now finds itself looking up to the competition. I firmly believe that Gateway's problems stemmed from many customers finally being fed up with Gateway's lack of customer support, and decided to go elsewhere for their computer needs.

Dell is going down that same path, and it won't be long before they are in the same position as Gateway is/was. For anyone looking for computers, and thinking that they will need some form of customer support provided by the vendor, stay away from Dell. It will be worth it in the long run.

This company has a total disregard for their existing customers, and it shows by how they handle their customer support issues. They either leave you on hold for hours, transfer your call from one representative to another, or just hang up on you when you want answers to your problem. If you do decide to go with a Dell, BUYER BEWARE!

Well we have just spent the last 3 1/2 hours on the phone with Dell being transferred, cut off, placed on hold, talking to employees that can't speak english well because we were transferred to their call center in India. If a company is going to out service their calls to another country at least hire staff that can speak clear english.

The first person I talked to had me order the TV again at the new sales price then informed me that she could not cancel the order from yesterday that I would have to speak to someone else. She then transferred me to another person,of course I was cut off during the transferr. Called back and spoke to a person that did not know what they were doing, transferred again, cut off again, called again, each phone call taking at least 30 mintues to talk to someone. My wife finally took over since I had to go to work and she continued to get the same run around. No one could help us, transferred, placed on hold, cut off.

When she finally got hold of someone she was informed that "guess what" yesterday's TV has already been shipped and we cannot cancel order to get the new sales price. We would have to return yesterday's TV at a 15% restocking fee and reorder TV. Does that make sense. When she asked the employee (Mario) for the name and address to the main headquarters of Dell and the president of the company she was informed that he could not supply that information. When she asked for the name of the Director of the customer service and email address, "Guess what" would not give her that information either. She was told that as an employee of Dell they were not allowed to give out information on how to contact the main headquarters of Dell. Does that make sense. We have never dealt with a company with such poor customer service.

After two hours of problem determination, the XPS Support engineer determined that it was my system board that had failed. He indicated that the same or better system would replace my dead system.

On 09/21/09 I called to follow up on my system and was charged $254.54 for Your Tech Team UPGRADE one year, four software incidents that I did not ask forhello my system is dead!

I was able to have that charge credited back on 10/19/09.

From 09/21/09 until 10/08/09 (19 days) I called multiple times to inquire the status of my system exchange, but was never able to get any answer since the hardware exchange was not posted to my account until 10/08/09.

Over a month later 10/08/09 11/12/09, (36 days later!) My XPS 630 order was cancelled!
My next order only lasted 1 week (5 more days!) from 11/12/09 11/17/09 when they canceled it again!
My next order was posted on 11/17/09 and was to be delivered by 11/25/09, but instead it was once

Again canceled on 11/30/09 (13 days later!)

A complete system replacement or complete 100% refund plus lost wages, lost business, lost & time!!!

It makes me want to never order from Dell again- in fear I may have to call them for support..

We were placing an order for a laptop for Christmas. When we discovered the delivery date, we told the person that we did not wish to complete the order and we would go to BestBuy and purchase the laptop. We check the bank account a few minutes later and discovered the money had been taken out of our bank account. We called back immediately and were told it would take 21 days to get our money back. The next morning 12-9-09, I called customer service and was transfered numerous times, put on hold for more than 1 hour and treated very rudely by customer service persons. We WILL NEVER BUY ANOTHER DELL PRODUCT. We have 3 dell products at this time but we will not be purchasing the 4th. If this is how you handle your customers we do not want another dell product.

DON'T BUY ANY DELL PRODUCTS!!! I had purchased two desktops and one laptop, along with two Very Expensive All-in-one printers. First, the order was mishandled and I tried to get it resolved. This was a huge inconvenience for me as the order was delayed by 6 weeks. I was attempting to open my business but had no computers or printers/faxes/copiers to work with. All of my sales are completed via CA State Department of Justice website. without access I can not perform NICS checks. I had tried on several occasions to contact customer support and resolve problems.

I have not been able to reach a customer rep. that speaks CLEAR English...EVER!!! I get transferred from dept.to dept. and the attitude is "Sorry 'bout your luck, but we can't do anything about it" I own a business and rely on these products. There was no apology offered, nor was there an offer of over night shipping once the order was corrected. I asked for it but the response was "we offer it, but you'll have to pay for it". I asked to speak to a supervisor or manager and was asked for my phone number so I could be contacted by management...That NEVER happened. I am fed up with Dell. You can not find products for Dell anything, other than at dell! Not to mention that the prices for their products are astronomical!! I am so furious with The entire structure of Dell. I will NEVER EVER buy another Dell Piece of S#*T again!! Save your self the aggravation and buy somebody elses' products and be happier. Someone who knows what customer service actually means and who can deliver it.

I ordered an Inspiron 17 on November 19 or so and I never received a confirmation e-mail. Now I am stuck trying to track down my Laptop. And Customer service is giving me the run around without giving me a straight answer. Now my order has been moved back too much that my new house is ready and I am moving on the 11th and the laptop hasn't arrived.

1st of all I am retired, on fixed income, & a senior citizen, I know nothing about computer and the computer terminology. last year [their] staff on the support line told me I needed to have the extended warrenty on my computer and the it would cover Any proplems that might come up. so on 12/7/09 my microsoft outlook would not open so I called the supprt line # above talked to astha and could not help me & told me to call Microsoft or my internet provider. I did and they refured me back.

I called and talked to Amit and told me I had to pay to get it fixed since it was a soft ware problem and had to pay $129.00 and told her Astha said it was $69.95, she said ok. after and hour she sort of fixed it but errased my bussiness manager on outlook. the hole time talking to Amit she was rude, talked over me,would not answer my questions, and more interested in selling me another warrenty than fixing my computer.

I was very upset by the time I got off the phone with her (could not understand most of what she was saying due to the accent). I asked her to have someone from the corp. office call me about being scamed to buy the warrenty that you sell but do not honor. this morning a man called said he was with the corp. office but spoke Very little English and was very rude (could not under stand his name or half of what he was saying) but said my warrenty did not cover soft ware. again I was sold a warrenty I was told covered Everything pertaining to my computer.

I feel I was scammed and cheated when sold the warrenty. May not be much money to you but it is 10% of my monthly income. you need folks that speak english that Texas Americans can unerstand. I would like to talk to an american from the Austin office to clear this up and refund my money. I realy think my computer problem was caused by Dell putting there own virus in my computer to make it fail since they send things all the time to upgrade.

We travelled to the US and Canada recently and the Hard drive in our laptop crashed, we paid approx 3000CNY (500AUD) to Dell to retrieve the photo's and supply us with a new hard drive due to the warranty not being worth the paper it's written on. We have it all fixed and working again and 4 days after that the screen goes down! Dell come in once again to repair it, one little piece is broken on the internet cable plug, we only use wi-fi so know idea how this happened. Dell use the policy of if anything is brocken, their policy is to replace the whole board. This was not the problem last time so we don't understand how they can use it this time.

The only problem is the screen has no gone down and they expect us to pay for almost a new laptop for them to fix it, they are kidding themselves and the fact we are foreigners in China they feel they can push us around as they believe we have money and can afford the fixes all the time.

We purchased a Dell XPS M1330 with all the best specs that they could put on it and this is the kind of service you receive. We brought the laptop through HK about 18 months ago but as we live in China we get the service from here, absolutley pathetic and would never purchase another Dell pc ever and would let anyone know of my situation before allowing them to purchase one either. Hopefully this can assist others before making the wrong decision with their laptop purchase in the future!

I have been transfered 8 times in one call having to repeat the same information over and over again. They have the worst customer service that I have ever in 36 years dealt with. They always try to get you to purchase something because it is always your fault if your computer has problems. Please buy from somewhere else

I have the same story as so many I have read concerning the inferior quality of Dell's recent products. I would NEVER buy another Dell. They have repaced the memory, performed a full restore, replaced the hard drive and now they are sending me a replacement computer. This only came about after MANY long hours on hold, on the phone with technicians, and supervisors. What I want to know is why isn't there a class action suit against them!

I have had an undependable laptop for 6 months now. Dell had me pay an additional fee to talk to techinal service, but I still get error messages on my laptop. We seem to be chasing the problem. It doesn't shut down properly,r Explore has errors. I don't expect to pay the price I did for the 17 inch Inspiron and me hold the phone for the hours I have spent trying to repair the problems.

Dell is trading out my laptop but I have little expectation that it will be different from the one I have now since I have read so many others have had the same lack of company commitment to it's product. It is very stressfull and frustrating!

I placed on order with Dell for a new laptop computer to be used for my new business. The whole order process was bizarre, but specifically I kept getting calls about my order status from an automated system that stated if I did not contact them my order would be cancelled, The call gave me the option of connecting right then with a custoerm service representative or call back. I tried bot, but waited on the calls for over an hour to speak to a customer service representative. They cancelled my order

I bought a Dell 3007 WFP-HC monitor for about $1500. It said that it was HDCP compliant. A couple of years later I installed a blu-ray drive. I can play blu-ray content at 1200x800 resolution but not at 1920x1080 resolution. This is extremely annoying and I fully blame Dell for misleading consumers. They did not specify that the monitor was only compliant at low resolution, which defeats the purpose of being HDCP compliant! I used to like Dell but now I hate it. I will have to buy a TV or LCD monitor that is HDCP compliant.

Today, 12/4, I got an email stating that there is a delay and the scheduled receive date is now 12/30! I chatted online with a sales rep and he told me it's because my LED screen is backordered. I asked for a discount since it was taking so long. I originally paid $1245 after tax and wanted to see if I could get it down to $1000 after tax to make up for the delay. He said he couldn't do anything but he told me to call.

I called about 30 minutes ago and this is the regular customer service line; the extension is not a valid one. I waited on hold for about 10 minutes before I was transferred to an Indian lady who was hard to understand. She kept saying "I'm sorry, Dell is a company that does not give goodwill or compensation." This was the reason she gave for not being able to give me a discount for the delay.

I asked to speak with a supervisor who repeated the same. I decided to cancel my order, I am not paying that much money for them to just screw around. If I had known it would take that long to begin with, I wouldn't have ordered it. They told me I had to just wait. Well, not me, so I canceled it after about 20 or so minutes of going back and forth and being told the same junk about Dell not giving goodwill.

I have tried to reach Dell customer service I have been put on hold 4 times so I gave up . I tried the next day the same run around they gave me to a manager which took 30 minutes he said would help sent me to the wrong person and then another this is the worst customer service . I have defective printer cartridges and they need to replace them. Help I believe all rep were from overseas

We bought a Dell desktop for my son to use at college, paying extra we thought for the service. Two years after use the power button fell off. My son called for 4 days without success to get someone to place the order for a front bezel with power button. I called Dell Customer Service on Nov 21 and after 3 hours, talking to many individuals, being disconnected countless times and being given wrong call back numbers I finally got one person that filled my order in 10 minutes. I received a confirmation that the order was placed.

On Dec 1 at 3:33 am I received an email tht the order was delayed and that I had 24 hours to confirm that I still wanted the part with the delay or the order would be cancelled. I responded on Dec 1 at 9:38 that the order was not to be cancelled. I received a reply from Dell on Dec 1 at 9:47 tht they received my email to not cancel the order.

On Dec 3 at 2:35 pm I received an email from Dell that my order was cancelled as I had not responded timely. I tried for over 2 hours to get a customer service representative to talk to me about the cancelled order even though I responded timely, but kept getting transferred and put on hold and never got through. No one answered from hold the last time I called. My son has an unworkable PC for his school work as he is unable to turn it on. A waste of computer, over 5 hours of my time and numerous hours of my son's time

Ordered a new TV for Christmas dec 4 via the Dell Website - the order indicated a ship date and then an approx arrival date. 5 Days later I get an e-mail indicating they will not have it to ship until Jan 6th. How can they give me a ship date when they do not even have it to ship? So now come the issue. I tried to cancel the order. What a joke! It only took 3 hours of being on hold and I do not have a confirmation number on the cancel item. Now, I was dumb enough to get 5% off and get a Dell preferred credit card - I now have to cancel that - I will have to take a day off from work to do it.

Dell customer service is totally broken and could not even handle a simple request - finding a price for a printer part. Over the course of half an hour I was bounced between 7-8 incompetent customer service reps based in India. None of them could tell me the price of the part, but they had no problems wasting my time EACH of them asking for all of my information. Most times they said i had to call a different number and then when i did that person told me the same thing. I cannot imagine buying a Dell again if this is what i have to go through to get a simple answer. In the end I finally found a fellow who said the part was out of stock and he couldn't even give me the price! He said he would call/email back which he still may. Try to contact Dell to give this feedback and they have put up a wall so you cannot get to them!

our family bought a new dell desk top with a microsoft home premium 64 bit op system.at first it was great but began getting slower and is currently at about the same speed as the old system we had. we bought the new system as the old one was so slow. purchased in dec 2008 this system will still not operate a dell all in one 926 printer/scanner that works fine from my daughter's lap top.

I have been on the global support line for dell and microsoft both and still have no resolution to my problems. not all owners are highly skilled/tekkie types including me but when I give a support tech access to my system numerous times and it still fails to perform the basics of any system at under a year old I feel cheated and frustrated.

when I call the first thing I am told is I need to buy a warranty on the software. this is less than a year old and every computer and printer we are talking about has the dell name on them.arrogance and apathy is the perception I am left with at each contact. half the time I cannot easily understand the global support person and being transferred numerous times that result in being disconnected/hung up on are not uncommon either. we as a family feel frustrated and cheated. please help!

I purchased a Dell laptop 06/06/07. The night mare has never ended. I am on my 5th computer and still having problems. Can't speak to anyone that you can understand. Can't get a response to a letter to the CEO. Spend hours and hours and hours on the phone with no resolution. Have spent a ton of money to get this laptop, warentees, software etc.

Have now resorted to making a report to the BBB. If you are having issuses with a Dell product I advise you to contact the BBB as well. If they keep getting complaints about Dell maybe then they will do something to correct the problems. I will NEVER EVER buy another thing from Dell. I suggest that if you are thinking about buying a Dell save yourself the headache and buy a different product. Preferable something made in America with English speaking customer service. I know next time that is what I will be doing!

I feel sorry for anyone that has had to or are now dealing with problems with Dell. I have documented every time I have called Dell. Why I was calling, who I spoke to, how long I was on the phone with them, the date of the call and what I was told. My suggestion is that you do the same!

Parade Magazine advertised Dell computers in a two page spread in my local Sunday paper. Valid dates 11/27-12/2. When I called to purchase Inspiron 17, I was told it was unavailble because the deadline to purchase is 6:00 am on 12/2. This is false advertising. No where in their ad is their a time deadline to order. When I asked to speak to a Dell sales manager I was continually disconnected. They should be held responsible for their false advertising!

I have been cut off, transferred, spoken to people who do not speak English clearly, and still cannot get my problem resolved. I spent $99.85 for the three ink cartridges.

I have been buying from Dell for 9 years. This is my first time to need Dell Customer Support for a return. I was on hold for 107 minutes and still no advice on how to handle a return. I have sent 2 e-mails requesting a supervisor call me and no response to those either. During my 107 minutes on hold I was disconnected twice and transferred to a busy signal twice. I was able to connect with a representative once and we were part way through a conversation when I was disconnected. Since they have all my contact numbers, I feel he should have called me back to finalize the conversation. But I was forced to call them for an additional hold time of 25 minutes, only to be transferred to a busy signal. If you want to talk to a live person, keep pressing "0" repeatedly until you are connected to a live person. You will still be transferred but at least you can avoid the undiginified responses on the automated system which includes yelling "home, home, home, home" until it accepts that this is a home computer purchase, followed by repeating "right, right, right, right" until it accepts that you want to be transferred to order support. Save yourself from this problem by not ordering from Dell in the first place.

I bought a camera online (Canon EOS Rebel T1i EF-S) because it was available for delivery next business at my desired price, 2 days later i get an email that the delivery date has been delayed by a month, I missed out on other offers online had i opted for one month delivery date, the price difference is $200 including taxes, My damage is priceless, i wanted to give it as a gift to a loved one and a desired date, i had anticipated 5 days for delivery but not a month.

The laptop runs on VISTA which I'm told is what causes all my problems since day 1. I have made several phone calls/online attempts to get Dell to resolve this & once again its the "pass the buck" treatment & too aggravating to deal with.

I assumed this had to be a fluke, so several months later decided to purchase a Sony Camcorder from them. Once again, numerous lengthy phone calls with my order being cancelled a few times but finally received camcorder & so far so good. SO, once again I decided to try again. I placed an online order for 3 laptops to give my children for Christmas and HERE WE GO AGAIN. Placed the order & I received two separate emails acknowledging & then confirming my order with order number, customer number & purchase ID number.

One day after that I start receiving phone calls on my cell number that there is a problem with my order & to press any key & my call will go to someone who can help me clear this up. Left on hold too long to count & hung up due to this call being on my cell phone.

Called Dell back once I arrived home last evening & HERE WE GO AGAIN! Left on hold over 40 minutes waiting for "real live person" to answer but ONCE AGAIN DISCONNECTED! Called back & was left on hold over 20 minutes & finally hung up. Went online to "order support" & sent email & have no response as of yet.

Checked my email today & had mail from Dell saying I left things in my shopping cart & not to let them get away, at which time I instituted a "live chat" with someone by the name of Sanjay, who"naturally" couldn't help me because I need to contact the "famous Dell customer service number" of which I just refuse to do at this point. I have also in all this process been trying to get someone to give me a straight answer about my supposed FREE upgrade to Windows 7, and OF COURSE I can get no help with that either.

HOW DO THESE PEOPLE STAY IN BUSINESS? My present laptop works for the most part, if you can deal with the freezing up, the internet explorer not working at least half the time, sometimes more & the fact that I paid WAY TOO MUCH for this less than 6 month old piece of junk. I also now at the almost final hour, have to start from square one, looking for other Christmas gifts for my teenagers, instead of the overpriced laptops I once again attempted to buy from Dell. After reading the other complaints, at least now I know I am not alone!

I was on hold for 4 hours last night and as soon as I mentioned them that I am returing the item the put me back in Que until they run out of time of their shift and then they hangup. If I didnot cancel this item they will eventualy charge me 15% restocking fee. Item is pretty expensive and they will make pretty good money on restocking.

When I called in to get service for software issues,they sold me software that was not compatible with my windows vista 64 bit computer,I have been promise refunds and never receved them,then they sent software I ordered to the wrong address,now my account has been frozen for two weeks,and I still have not received a refund,they claim they are investigating the matter.

Most any other honest company sends replacement software or arefund,I hhave been a customer for over 15 years.

I belive this will end our business relationship

I had a software issue with Vista and they did fix it. However, after reformatting my hard drive I no longer had the Microsoft program that I had paid for. They refused ot send me a new installation disk when I called to ask for one as it has been lost in moves. They said that I would have to buy the program again at full price! This was after talking to at least four different people from India who I could barely understand and being on the phone for a total of six hours! I called Microsoft and they are more than willing to fix my software program:) and not charge me over $100 to do it as my warranty ran out and software is not covered by warranty...oh, when I called Microsoft I actually got someone in Canada!

I purchased a Studio 1555 lap top and received it over the weekend. I have had nothing but issues since I received it. From operating system to hardware issues. I was able to re isntall my windows operation system but found to still have some hard ware issues with my key board. Also - charges were added to my account which I don't think I need or should have at the moment. I have charges for (2)duplicate software warranties which I do not want and (1) YTT support.

I've been on the phone trying to resolve the computer issues and trying to get refunds on these charges for a total of 20 hrs on my cell phone. I don't think any customer should have to go through this type of service. I'm now on hold with the return department since I was transfered from department to department and noone including managers can help me. I've now given up after 20 + hours on the phone with no sucess.

I'm trying to return my items and still can't get someone that can help me. I would like to return all my items including a full refund for the computer and mouse and all erronous charges on my prefered account. 4 hours lost of work, lost two days off and a lot of stress due to my new computer and Dellnot delivering on their equipment and service.

I have a Dell optiplex 745 that crashed in the middle of the night. I called their customer care on 11/27/2009 to see if I can fix it. They told me that I needed to pay 239.00 too fix it. After 1 hour on the phone he told me that I needed to go out and buy an ethernet cable and without it he can not fix my problem. This was about 3:30 in the morning and I told him I havee to do it later since there was no one here and I have Parkinsons disease and cannot drive. He told me that once I get it I can call the number and talk to someone.

I called the next day and told them I want my money back since they were unable to fix it. After another 1 hour on the phone they said they will credit my debit card. It did not happen and they took the 239.00 out but never refunded the money.

I called again today and spent 3 hours on the phone. They transferred me to 22 different people and kept playing ping pong with my call. I told the 22nd person that I need to talk to someone in the United States and she said that is impossible. I asked to talk to her supervisor and she said he could not talk tome. I demanded to talk to a supervisor. She put me on hold for another hour and never returned. My furnace has broken and I cannot fix it since they will not return my money. THey refuse to help me or transfer my call to the United Stated

It will give you the officers regular business address - sent a complaint to that officer or director at his place of business. Send it to DELL and they'll most likely destroy your complaint before an officer reads it. They continutally harass me even though I put IN WRITING a communication about a payment.

I requested to return the Studio XPS Laptop received last week because the audio system is not properly working. However, I have been trying to contact your Care Customer Department in order to receive instructions on how to send the returned item and I am put on hold for more than 20 minutes, switched around to different departments and last but not least disconnected on several occasions.

I am fed up with Dell, and due to the terrible service I have been getting I am wanting to cancel my last order since I cannot get anyone to help me in obtaining information on my new order. I just found out that I was sold a gaming laptop when I clearly explained to the representative that I wanted a laptop because I am thinking in opening a small business.

I am an adult and I do not need a game machine that is costing me almost $4,000.00. I am saving all of this information to make sure that I am covered and protected from companies like this, and if I dont get a call on my cell, I will definitely get the regulated entity to file a complaint and cancel my entire account. I NEED HELP! I think [they] are trying to ignore me so my warranty on the piece [they] sold me runs out. Let's see.

This purchase was for close to $5,000.00. We are not able to purchase another computer and Dell does not care to fix this one and it is not supporting the warranty

We have a Dell computer for the small business I work for. We needed additional hard drive so I ordered a 500GB SATA II, 7200 rpm from Dell. I ordered it on 10/28 and was given Nov 3 as the delivery date. Since then I have been emailed saying the item was back ordered 5 times, the last time saying it would be delivered on 11/24.

Since I need this additional space before the first of the year downloads, I contacted Dell and was told that the order is NOT backordered now and that they would expidite the order. Got a email on 11/24 that the part is BACKORDERED. I dont understand this. I am ordering direct from the company that makes them. Not from a office supply that cant ship to me until they get the part. Its only a hard drive, they are not building me a computer.

I will be calling Dell today and cancelling my order. No wonder Dell is in the shape they are in.

I purchased a dell laptop and upon refreshing the browser, the price had been reduced from 449 - 429. I felt this a littel unfair and so tried to speak to customer services. I spent a full day trying to get to speak to someone. The chat facility was futile as they cannot resolve issues and when you try and call them they do not answer the phone (on hold for about 1 hour).

I tried to cancel the order because of the lack of support and was told that I wouldn't be able to and that I would have to just refuse delivery and then a refund would be given, if the money was taken from my account! Dell are very unprofessional and I would strongly advise to steer clear! Their call centres are staffed by people whose English is poor and their business practices are underhand.

Below is an letter I will be sending to Dell. Their level of service is unacceptable. I'm also concerned about a disclosing private information.

Attn: Dell Executive Team (please be sure this gets distributed to the entire team for their reference). Please note, I'm writing this letter after being disconnected 4 times in a row when your support staff was trying to connect me to a support manager--this process took 2 hours and still no luck being able to actually get through to a manager. Instead, I was tossed around several times (giving them my express service code at least 2-3 times with each call).

I finally sent an email to Dell's Outstanding Issues at Technical Support of which I got this immediate email reply, telling me that I could expect contact from an agent within 4 business days-- I find this totally unacceptable! How could such a reputable company such as Dell operate this way? Your service is by far the worst service I have ever dealt with at any company. I will never buy another product from Dell as a result of this.

Here is history of my recent encounter with the support desk at Dell, of which I'm hoping to get some form of resolution to my latest problem of today. A few months ago my son was experiencing problems with opening and closing his laptop. The hinge mechanism wasn't working properly. I shipped the laptop back to Dell as directed, as it was still covered under my warranty. Almost two weeks later, I received it in the mail (after having to call and get the status on it's whereabouts--to find out that it still wasn't resolved but would be soon). When I received it back, the laptop started experiencing issues whereby it was automatically rebooting on it's own. The Dell Support Rep could not figure out what was happening after at least a 3 hour conversation.

Long and short of the story, the support rep ended up remotely getting onto the system and restoring it back to the factory settings. I lost several software programs which were loaded on the system, including Microsoft Office, even though I specifically questioned the support rep whether I would have all of my programs there. He reassured me that I would, but I could not understand how. Since he was physically on my system, I thought perhaps he was backing it up. I also believe there may have been a language barrier because I found out later that in his notes he typed that he advised the client of this happening, yet when I asked him if this would happen, he specifically said it wouldn't happen. He said he would call me back in about an hour when he was finished working with my system, and I never received his return call that night (should have been around midnight). I advised him not to forget to call me as it was already close to midnight my time and I didn't want to stay up all night.

After waiting until 1:30am, I never heard back from him. The next day I had to call Dell again, and they told me that I needed to reload all of the software myself. I explained that I lost my Microsoft Office CD, and Dell insisted that they download off the web another package similar to Office. I wasn't happy with this, and asked Dell if they could provide me with a copy of Office. I was told no. It was a nightmare of a problem trying to recover from this especially since the problem started out as a minor hardware related issue (a simple hinge problem) and it ended up that I lost my programs and data.

Furthermore to add to my experience working with Dell, during the time period while I was waiting to receive the laptop back from Dell, I received a phone call from a client who thought they were calling Dell about their problem. When I questioned the gentleman about why he contacted me, he explained to me that my name, phone number and address was on the paperwork he received from Dell about his problem. He even offered to send it to me to show me that he had received it and he too questioned how could this happen? How could Dell, such a large corporation, disclose such personal and confidential information to another client?

This is a real violation of privacy, as Dell disclosed my personal identity of which no one at Dell was willing to explain exactly how this could have occurred (perhaps trying to blame it on BestBuy where I purchased the laptop). I was not very happy about this and questioned Dell on how many other clients of Dell could potentially have this information. Has my information been shared with other? I really don't know. When I asked to escalate the call to the next level of management, I was told there was no one higher that I could speak to. Unacceptable, once again! How could anyone tell me that there wasn't anyone above them?

Today, my son told me that the hinge is breaking again and that it doesn't open and close properly. When I called a little while ago, I was told that the laptop isn't covered under the warranty any longer. Obviously the laptop wasn't repaired correctly the first time for it to break only a few months later. I asked to speak to a manager at that point in time, and when they transferred me, they lost my call. I proceeded to call back three more times (having to explain this story all over again since they told me my warranty expired), and my call was lost each time they tried to transfer me.

I even said to the tech support guy I last spoke to, please give me a number I could call should I lose you. He assured me he would stay on the line until I was transferred. He even took my phone number, yet didn't call me back when the call was lost. I was trying to be very patient with your support staff, but you could only imagine after giving up two hours of my time and getting absolutely no where, how frustrated I am.

I would greatly appreciate it if you could arrange for me to speak to one of your top members of management to explain my displeasure with Dell as a company. I need to discuss my situation, explain my frustrations, and get this matter resolved once and for all. I would also appreciate it if I could speak to someone who understands English, because it can be very frustrating to speak to a support rep where there is a language barrier.

I will be following up with Consumer Affairs and the Better Business Bureau as I do not believe such a large corporation not be able to provide service to customers. Several friends of mine no longer purchase Dell products because of your service.

Purchased 3 Dell Mini10v for xmas presents on 11/18/09 asked the assoiciate if the price $299 was the lowest I could get as a PREFERRED DELL CUSTOMER. Was told "this is the lowest the units will go for". On 11/27/09 received two emails from Dell one stating order has been shipped the next shop DELL for one day only prices. Dell Min10v for $249". Called DELL told that there is no price guarantee and I can send the items back pay a shipping and RESTOCKING FEE. Some PREFERRED CUSTOMER features. Here you go DELL When I asked to talk to someone higher up told no the call will not go any higher than the person talking too.

I have a laptop purchased from dell in june of 2008. Since September of 2008 the laptop has ruined 3 harddrives, 1 motherboard, 1 WiFi card, 1 keyboard and 1 mouse pad. Dell has decided the computer should be replaced 2 1/2 weeks ago but still no replacement has arrived!! Even after many calls to support and complaints I am still told it will be 15-20 days for a REFURBISHED replacement. IT ONLY TOOK 6 DAYS TO GET MY NEM LAPTOP!!!!!! I was last told by the the rep that if I keep calling, it would only extend the time it took to receive me replacement. Sounds like a threat to me?!?!

I have 3" of documentation on the worst customer service possible. First they would not honor a warranty's time requirements. They offered a "FULL REFUND" which does not include the boxrs for shipping. They then refuse to reimburse the $98 in shipping costs. They are incredibblu bad and their product is totally unreliable.

These sales people (techs) were very pushy and did not accept my answer that I could not afford to make these purchases. It was only after I was told that because I have a preferred Dell account with deferred payments, and that I would only pay a small amount each month, and it would be a great advantage to me to make these purchases, did I accept. Not one man mentioned I would also have to pay interest on these purchases at this time.

The technical skill of your Dell-on-Call people vary greatly. I spent so much time on the telephone while they checked their resources!!, obviously not trained for the issues I had. I had to call Microsoft to solve my computer problems.

At this time I am in need of a new PC for my wife, replacing a very slow and old Dell PC. I am very hesitant to buy it from Dell. I have owned 4-5 Dell computers over the years, with the foundation and advantages of Dell were its Customer Service, which now has a very below average grade. With a deep discount on a new PC, for my stress, time, and troubles, it would show me what Dell is willing to do to satisfy a very unhappy customer.

I ordereed several electronics items for Xmas presents and noticed after a few days that a certian item a Garmin 205 WAS NOT on any shipping list BUT it was on the Confirmation Email List.

I called that number and finially ended up talking to Chawala who said he was a supervisor for DELL. He announced that I DID NOT order this item, I told him that I would forward a copy of my Confirmation Email to show him. He then proceeded to ALTER the forwarded Email and retranssmit it back to me WITHOUT the GPS listed.

He forgot to delete the last line of the GPS OFFER. The amount charged to me is the same on each of the emails but the calculations do not sink. He is clearly trying to coverup this mistake. I have LOST the GPS as well as having to pay for it I have made hard copies of BOTH Emails and can Fax them to you upon request anywhere in the US. This has ruined my trust in DELL Services , and feel this person should lose his job for this at the very least.

We purchased a $1500 computer system online through Dell.Com. Once we recieved the system, we installed all the hardware and ordered an AT&T DSL modem system. We installed all items and did all system tests and diagnostic tests. The computer itself seems to work, however we couldn't access the internet. We called AT&T and they came out (at no charge) and checked/fixed all phones in the house. The Dell system would still not access the internet.

We contacted Dell and the first thing they wanted to do was charge us anotehr $215 to "fix the problem". We told them we already spent $1500 for a system and software that is suposed to work. We were told it is a software issue, to which we replied then DELL needs to fix it. The Dell rep once again tells us for $215 they can postively fix the issue.

we told them we refuse to pay more money for something that should have worked when we recieved it. We are paying for DSL sedrvice that we can not use and we have no useable internet access for this Dell computer. We feel they have pulled a bait-n-switch and are trying to extort more money from us for a faulty product that they have sold us.

spent 50 minutes chatting with a Dell agent to cancel an order placed less than 24 hours ago. Ends up telling me a phone number.

On/around June 6, 2009 I ordered TWO Dell XPS laptops for my home. When I ordered the laptops, the young lady told me that I was entitled to a free Windows 7 upgrade when it came out later this year. I found out in October that the new program came out, but because my mom passed away on Oct. 21, I put off calling them to follow up on getting my free upgrade for the two laptops.

On Nov 3 or 4, I called and spoke to someone who told me that I had the wrong dept, so they switched me over to another person, Philip. Philip explained to me that I bought the computers 20 days to early to qualify for the free upgrades. I told him that the lady who sold the computers CLEARLY said that I qualified and if they would listen to the "recorded" conversation, they would hear her say that!. Philip said there was a system problem but gave me his number & asked me to call him in 24 hours. This would give him time to review whatever he needed to.

So I called back that Friday, and left a message. He never returned my call. The following week, I went on the Dell site and I.M.'d the company. The person on the other end (charen) said she would help me, but after I explained to her what happened, she told me that I was not entitled to the upgrade because I bought the laptops 20 days to early.

Ok. at this point, I was getting frustrated. I was a good customer of Dells. I had bought 4 laptops from Dell in the last 3 years. All I wanted was them to honor the offer, but they wouldn't. They kept saying that "they understood my frustration". I told the girl I wanted to make a complaint. I gave them all of the information needed (dates, order numbers, customer number,,,,,). She turned the I.M. session over to her supervisor who told me the same thing I had been told 3 times previously. I told her I wanted a phone number to make a complaint. She gave me a number in which I called. I was told I could fax/send the Dell Legal department and someone would contact me within two days. That was last Friday.

To date I have not received any "contact". I was sold the laptops in a deceptive manor. I would like to have the offer honored AND I would like to know from MR DELL that he is aware that his employess are selling his computers in a deceptive manor. It's bad enough not to have someone honor the sales offer, but it's worse to have the people in charge of the company not to even respect their clients enough to acknowledge the people who have kept them in business.

I brought a laptop from lastyear and the laptop was working find until after 31 days my laptop wouldn't come on at all didn't work at all with word processing, Internet, or email the whole computer shut down. I also didn't get everything I thought I ordered for example being wireless cause they said they would send me a wireless verizon card so it would be wireless but they didn't send me any card that came wth package that I asked for and I tried calling them or at least the saller whom sold this product to me and he called me back so since they said it was after 30 days of order I couldn't get that wireless card unless I pay extra for it even though it was suppose to be included in that package. I was ripped off. I also complaining about the amount they are charging me for interest on my finincial part of it and they even lied about that because the advistment says pay only about rounding $20.00 a month plus warrenty but when statement it was$70.00 a month but the high interest rate which was round up rate 26.24% and that is really high for interest and this why I'm not paying my laptop off because of this high rate. And also I was mentioned when I had some problems techinical or software problems they said in order to fix that I had to pay extra for that when I was again false advistment, that techinical issues would be covered in with my warrenty which I thought but not they will charge extra like me $149.00 for a year for techinical support and I feel that is wrong what is the warrenty for?

I called Dell to order a battery for my laptop. Thomas K told me that he could not provide this before the end of December 2009. I told him that this was not acceptable. I asked him to check if a battery charger would arrive earlier. He said it would. I asked him if he knew if I could buy a battery charger here in America. He said that I could not. I ordered it. After ordering it I called a computer store here and in fact they sell a batter charger. I e-mailed Thomas within an hour and asked him to cancel the order. I called several hours later to find out if the order had been canceled and I was told it was not. They refused to cancel the order over the phone.

My call was transferred through to at least four people. No one helped me. I sent Thomas an e-mail telling him that he lied to me and that there are laws agains this in America and I was going to file a complaint, I received a call from Dell telling me that they had received the e-mail and that they were goind to give me a telephone number where I could call and that they would cancel the order. I called the number and was told that this is not true and that they could not. Dell is a company that has people working for them that lie to consumers. There are laws against this. I want my money back. I want an investigattion on these predatory practices, and I wish to publicize this complaint. I will never purchase anything from Dell again.

I contacted Dell for several problems I was having with my laptop. Dell sent me a box to return the laptop to their service department. I filled out the requested form requesting my personal information and problems I was having with the laptop. I shipped the Laptop in the provided Box by Dell on 10/23/09. ON 11/10/09 I contacted Dell to get information on the laptop. After being transferred several times to various people I was finally informed the laptop was received on 10/28/09 and shipped back on 10/29/09 and signed for on 11/02/09. I inquired about the address Dell shipped the laptop to. I was given an address of 8918 Harding Ave Surfside FL 33154.

I explained to the representative with Dell that the address they shipped the Laptop back to was not my address. I was then Told by the Representative that FedEx was to pick the laptop up from the signed address and redirect the package to me. I had a conference call with the Dell representative, A Fed Ex representative and myself. The Fed Ex Representative explained to Dell that Fed Ex delivered the package to the address Dell had designated. The shipping error was the fault of Dell, not Fed Ex. I asked for the tracking information Dell used top send the laptop back to. the Address mentioned above was the address the package was sent to and signed for. I have Now spent several days attempting to resolve this matter. I was told by a Dell representative My case is being reviewed by the "dispatch team" and the Representative can not transfer me to that department nor does that department have a direct phone number.

I asked for several of the Dell Representatives to provide me with the Dell Corporate Headquarters phone number. after spending two days on the phone I was finally given a phone number. Upon calling the number my call was answered by a service center in India.

I order a $1,000 computer from dell. I addition to the computer I ordered a router. The router was shipped 10 days before the computer. I don't need the router but dell won't take it back because it will only allow returns within 21 days of the order date. I called 28 days after the order date. There is no notice of this policy until you try to return. This kind of policy is why dell is losing market share. Do not buy from them.

i called dell today, and was on the phone for one hour and 20 minutes--i got dropped twice and transfered at least 8 times. during this process i repeatedly requested to speak with a supervisor and was told none was available by multiple agents. when i finally was successfully connected to the appropriate department, i was offered $150 to keep the computer.

i declined. she offered $175. i declined again. then she told me there would be a $280 restocking fee because the reason for my return is not that the laptop is defective. i asked to speak to a supervisor and was promptly hung up on.

i called back--eventually got to the right department and was this time handled by a man who again offered me money, but this tims $100 at first, then $125. again he told me about the $280 dollar restocking fee. i told him to get me a label and he did. then i asked to be transfered to a supervisor or manager and again was hung up on immeiately.

Dell is forcing me to "eat" a $700 purchase. They would have lost nothing if they permitted me to return the cartridges and to buy the ones I need. Now they have lost a good customer forever. We have 3 Dell servers, and many of their computers and monitors - not buying from Dell again.

Dell is great about helping with ordering, but [are bad] when it comes to support of the product they sell you. They play a constant game of phone pass. Dell is by far the worst I have ever dealt with in my entire life.

My daughter and I both ordered DELL computers within about a week of each other. Mine was delayed. We ordered them together so she could help me with mine prior to going to Germany. After multiple delays and changes in deadlines, my computer arrived too late for help. As I'm disabled, and computers are my window to the world. It affected my social interactions.

Then while in Germany, my daughters power cord failed. It was still under warranty. Although Dell could have sent her a cord from one of their stores in Germany, they would only ship one to the house in the states. This cost extra money to ship. She ended up buying another cord in the duration as she needed for college and without the cord it inhibited her college studies.

I got a warranty for my computer which I was told would cover "everything" accept like accidents (which I bought later). Well, it appears the first warranty, which was explained over the phone, only covered hardware. A second one was required for software. I found this out when I needed tech support.

My daughters hard drive than died. It had to be replaced. This was inconvenient. They took the old hard drive with them. She wasn't even given the option to go to an expert at her own expense to get her data off and then send it back to DELL. This impacted her studies, grades and possibly future scholarships for grad school.

Then I had a problem with Tech support. It took 11 hours to fix a problem on the computer. They told me they had access to a large variety of computer virus programs that I wouldn't be able to get on my own and run on my computer. Then I saw them run FREE PROGRAMS for virus removal on my computer. All of which, I could have gotten online myself! Then in the end my hard drive had to be wiped anyway.

Somewhere prior to to my daughter's cord problem (I think), I had purchased a 4-1 copier printer DELL (stupid after the first problem).

I was going to make a speech at church (not for pay) and the computer issue made this very stressful as I need to print things out of the computer to be better able to read them.It didn't come in time. They did send out another.

I was led to believe I could request a lower interest rate. Apparently, my credit was improving(which is gradually being repaired after bankruptcy from medical bills as they raised my credit limit) would be able to be lowered, according to the one tech that fixed the computer. When I called about this, it was next to impossible to get a human on the phone. When I did I was told two different stories. One was they can't adjust the rate because of these economic times. The other from a different person, said lowering rates was based on credit rating. If this is so, why would they offer more credit without lowering rates. Isn't this a predatory practice?

I'd gladly sign onto a class action suite against DELL. If you go online, you will see how many people are experiencing this same problem. I have no money. All had originally wanted was a lower interest rate and maybe and apology. Now I want justice for others like myself who were duped by DELL

well i recently purchase a desk top from the company dell and when i first order it. they really took care of my question and they also send me a e mail with what i first agreed with. okay the first problem was that it took over a month period of time for them to send the monitor so i decided to call them because i was wondering if i was going to receive it this year or not. when they told me it was going to take 3 to 7 days.a week went by i got the printer, month went by i got the monitor no computer i decided to call i was upset so i told them that i wanted to find out how to cancel my order they seem not to care the i wasn't satisfied with their service. next thing they said i have to pay for shipping and handle. then they ask me if i was sure about canceling i told them i just wanted the computer to get here. so he answer it was to late the order its been canceled if i want to get it i had re ordered that meant another month so i said no thanks next i got transfer to someone else, she said she was going to try and reactivate my order which she did so she said it will be four more days so i said thanks. so on the four day i got the computer finally after the almost a month a few days.

i went out i bought i desk and got internet setup the computer turn it on surprise

surprise in my order i she it says the i order windows 7 did not got it the say ether i could return it. which i had to pay for it or they could give me discount. i said no thanks because they offer me a discount before for all the delays next thing i know they said such thing never happened so how can i trust them if they are saying that all my complains are not true if so why they offer to give me discounts i have the e-mail to show if needed i just don't want to deal with them no more it's so easy to say send it back if you don't want it. when i all ready spent money and time for i don't think it's fair or professional on there part. last thing they offer me is that i did not have to pay for the shipping i don't trust them next thing i will find out is that i do have to pay it.Plus I dont trust then with my order anymore.

Warranty Expired 4 months after purchasing computer at Sam's Club.

I thought I had at least 12 months from the time I purchased the computer.

Called to ask what had happened to get this corrected was told since the computer was ordered by Sam's Club Purchasing that the warranty started from the point the building of the computer starts, not when the retailer sells the computer to the customer.

I asked what was the purpose for customers to register the product, was answered to transfer ownership.

(Best Buy, Sam's, Sears, Walmart, etc.)

Is this bussinness practice legal or not?

From a 1 year warranty to NO warranty ... Please Help

This occurred over a year ago, but I just saw this site and was hoping that I could finally reach a desirable resolution.

Over a year ago, I purchased a desktop and a laptop through Dell in August of 2008 - researched online and called and spoke to a representative to place the order. The products arrived regular delivery and delivery separately (desktop first and a few days later the laptop), despite being promised express delivery for both.

I began contacting Dell the next day. I called numerous times only to be told that I had to place my complaint through their online service, which conveniently for them does not provide a confirmation of what was submitted. After submitting the information three separate times, I began calling Dell yet again.

I then contacted the Better Business Bureau and made a formal complaint as this was now affecting my credit scored for "late payments". The communication went back and forth, during which time my delinquency was turned over to a collection agency.

Anyway, the product matter is resolved. I have basically given up - so much time has passed and the BBB indicated that if I wanted further action I should seek legal assistance. With the laptop returned I then paid the amount owed in full - to the collection agency since Dell would not adjust my account.

Having said all this, is there a way to get this removed from credit report - it is hurting my credit score that I have worked so hard on. This is weighing score down to a low score, which especially difficult during these economic times. I have been told that Dell only needs to submit paperwork indicating this account was negatively impacted due to an error and has been resolved in full for this to all be fixed. However, they have refused and I am not able to contact anyone that could assist me with the process.

Any help, advice, or suggestions would be greatly appreciated. Dell has already ruined so much...please help!

I ordered a Laptop with DEll over the phone calling a UK number then getting re directed to India? this was on Monday last week then that same day in the afternoon I changed my mind and had to cancel the order. I never received a confirmation for my order and to instruct them to go ahead with the order. I then got a call on the Tuesday with regards to my order after I had canceled. then I had to send an email to say that I wanted this done.

what you think was canceled was not, a week 8 days later it arrives and when trying to speak to some one from Dell you get put on hold for over 15 mins, and all I want to so is find out what I need to do to get this resolved and my money back which they have taken from my account? when I spoke to them 3 days ago as I had speakers arrive that was also canceled I was told this was already out before they can cancel this, but the laptop is canceled.

then I get the laptop arrive to my horror and again called them up but kept having to leave messages for them to call me back ASAP. 2 days no call back and numerous emails sent and no reply. All I want to to get this back to them and my money back ASAP

I tried to call to cancel my order as it was delayed for more than a week. Everytime I called, the call went to call center in India. The person would say - ' I Can not help you but I will transfer the call to someone who can" and the call would ring and then hangup. This happened 5 times. I sent two emails initiated from my online dell account. I am supposed to get response in 24 hrs but did not get any response.

Dell is making it very hard to cancel the orders. I am wondering if this is a systemic approach to hangup customer calls if they are about returns.

I am currently unemployed and certainly can't afford the 109 dollars. In all my 41 years working in the consumer electronics industry I've never seen such insensitive, uncaring, consumer un-centric customer service. I had heard that Dell CS was poor, but now I understand just how poor it is.I will certainly never buy another Dell product and be sure to repeat this story to as many people as I possibly can...

I have used Dell computers for more years than I can say. I have loved them, recommended them to everyone I know, purchased them for my family and refused to have any other brand in my house. What has happened? Of the three current Dell laptops I deal with: Studio 17--hard drive failed 3 weeks after purchase. Studio 15--hard drive failed after 10 months. XPS M1330--hard drive failed after 20 months

The hard drive on the 17 was replaced right away. On the Studio 15 we were given the run-around as Dell informed us that we had not purchased the right warranty as the machine was overseas--THEY shipped it to an APO--think that should have been a clue. So the 15 was shipped back to me where Dell then shipped me the hard drive to replace. Seems they could have shipped that to an APO also and saved us some shipping costs. Strange though that when I took the old hard drive to FedEx to be shipped back to Dell--there were four other of the distinctive hard drive shipping boxes already on the counter. That would indicate to me that Dell was having some problems with the Studio series.

I passed off the problems to my husband (the 17) and my daughter (the 15) as what might be expected when you purchased a sub-$1000 laptop. You get what you pay for was my line. I am eating crow now as my M1330 sits in the repair shop having the hard drive replaced and now a mother-board problem has risen. My warranty expired. Lost data and lost productivity.

I also do not understand that when I am on the phone with Customer Service and get transferred, I have to repeat my service or case number with each transfer. You would think a company that makes computers could actually use one or two.

So, my days of singing the praises and recommending Dells are long gone. Once these 3 are replaced I will probably never have another one in my house. You cannot get a quality product without quality ingredients. I guess Dell has forgotten that.

We are at a stalemate -- I cannot print anything and Dell will not help me solve the problem. My kids all have Apples and give me a hard time because I stick with PCs. I think they are correct. I now intend to switch to Apple because it is recognized as a more stable system.

Dell's Web Site has a area where you can log on to verify if you are qualified for their free Windows Upgrade. I logged on using my Service Tag number and received a message verifying that I was qualified when I tried to order it the order would not go through. After several calls to their customer serivce line I was then informed that I was not qualified for the free upgrade as my computer was purchased in 2008 and not 2009. I stated that the Dell website was misleading as it did give me a confirmation notice that I was qualified and I was on the free update site and not just a site to order software.

I also send Dell a letter to their corportate office with copies of prints showing what their free ordering website stated and how it was misleading to their customers. I received the same response with no resolution. I feel that Dell Computers do not care about their customers and did not create their free upgrade site correctly. They should have added a feature that would not give a validation memo if customer were truly not entitled to the upgrade.

Their site is totally misleading and when you ask the reps about it they just keep repeating the same thing over and over. This has totally created a mistrust in their company which they need to be held accountable for

I purchased a dell inspiron 1545 July09 and was promised Windows7 upgrade. I have called and was put on a wait list. It is now Nov 15 and I am having problems getting on internet and staying on internet. I called my internet provide who states it is the Windows Vista that is causing the problem. I need to know when I will receive the upgrade and I need technical support which I paid for a yr (fpr in house support). I can not seem to find out where I request this in house support I paid for.

I purchased this laptop to start a small business. If it doesn't stay hooked to internet, I cannot use for my business.

Simply amazing! Dell has already been convicted of misleading advertising, fraud and other charges related to Dell Financing back in May of 2008. However, it is now being shown that Dell has clearly been using the same practices in the hardware ends of Dell computers.

Case in point (which is now in the middle or arbitration against Dell by me) my claim is very clear and supported by clear and convincing evidence that shows Dell is knowingly and willfully (since it has been clearly brought to their attention of such matters) misleading consumers, commiting fraud against consumers, are negligent in their responsibilities and obligations to consumers, commit liable, in many cases providing inaccurate information and in some cases straight out lying to consumers. This has now been well documented for at least the last 3 years after investigating the matter.

The claim specifically regards a case of Dell laptops sold since at least July, 2007 in my personal experience, and have found evidence of simular complaints ranging back into early 2006 on the internet.

In the first instance, Dell computers clearly advertised a Dell Inspiron 6400 (and simular models in Jult 2007) to have the option of a "256 MB video card" in which Dell has on its page as "recommended" and at an extra cost to the consumer for this "upgrade". There was and is no notations (such as an "*" or any other type marks) to indicate this clear advertisement of details. Dell does mark their financial amounts noted in the advertising with the "1" to indicate additional conditions and or defintions exist pertaining the financing aspect.

So the consumer is expecting to received a "256 MB video card" when making such a purchase. However, the video card is not a "256 MB video card", instead it is a 128 MB video card that shares 128 MB of system memory to appear as a 256 MB video card. This is CLEAR misrepresentation and fraud on the part of Dell. And Dell still does this to this very day! (I have many documents to support this)

How does Dell get away with such fraudulent business practices? Simple, the huge majority of consumers simply have no expertise in the computer field and Dell is taking advantage of this.

Its just as if a consumer was purchasing an automobile. For example, the dealer advetises a car with a 5.0 V-8 engine with an oversized cam for more horsepower. The consumer assumes the dealer to be knowledgable and relies on the dealer to provide accurate information, afterall that is their business, selling cars. As long as the car appears to be running properly, the average consumer has no real way of knowing what they have, unless they are an expert in the field and can verify for themselves that this is actually a 5.0 V-8 with an oversized cam giving it the claimed extra horsepower. Even an expert would have to run many detailed tests to verify this. How many average consumers do this? In reality, none.

The same premise applies in this case against Dell. Eeven many experts in the field do not know of this misleading and fraudulent practices by Dell regarding their own hardware.

A technical supervisor for Dell, when posed this question about the "256 MB video card" beleived, as was clearly listed by Dell, that this video card was a true 256 MB video card (meaning actual 256 MB video memory on the card) and that no memory was shared from the system memory. So even Dell's own "technical experts" are mislead by Dell's own representation of its own product.

Dell is also misleading and fraudulently advertising their system memory (RAM) to consumers, lining their pockets from over-selling "Dell RECOMMENED" hardware that the system it is going on can not even use. Giving Dell nothing but extra profit from unknowing consumers.

When Dell has been contacted with such issues, Dell has either been totally unresponsive and or when responded to, Dell holds the position that they will do nothing to correct the situation. Why? Because only a few people know about this situation and there has not been enough complaints to force them to change these practices and make restitution for their actions now. I have taken action against Dell and am currently in arbitration. My evidence is very clear on all claims and I expect to prevail in this case.

The reason why I am writing this is to let the public know of what Dell has been and is doing and for them to stand and fight against such actions by ANY company, in this case Dell. The only way to make a company change its bad business practices is to hit them in the only area they care about .. their bottom line!

A class action suit in this matter can eaily be awarded HUNDREDS OF MILLIONS of dollars! The scope is world wide and effects hundreds of thousands, if not millions of computer systems sold by Dell to consumers in just the last 2 years. I can also provide any and all supporting documentation and expert testimony with almost 20 years of experience in the computer hardware field. The only way to make Dell stop these bad business practices is to hit them with a staggering lawsuit and make them pay for what they have done to the consumer.

I need the computer for my kids school and homework preparation but unfortunately this is they way how they are treating people.They are very rood nasty and unprofessional. If you need more information you can contact me true my email Thank you for your time.

I placed an order for a Dell Mini 10v Netbook on the Dell.com website. The next day, as I told my coworkers about my purchase, I found out that my employer, VCA Animal Hospitals, has a discount agreement with Dell. By entering in an Employer ID, I could have saved $109 on my purchase.

I thought this would be a simple problem to fix, especially since I bought the computer on the Dell Preferred Customer (ironic name...) credit program so no real money had changed hands yet. I called Dell Customer Support, and after the customary runaround from representative to representative, I got in touch with the person in charge of my order.

I asked if the discount could please be applied now, after the sale. I was told no, there was no way this would be possible because the sale was "locked". I asked if a simple credit could be applied to my Dell credit account if I furnished them with my Employer ID, but "it is not Dell's policy to issue credits for any reason". I was told that the only option was to return the computer as soon as it arrived, and then "re-buy the computer and enter my Employer ID". This is absolutely no help to me, because the computer is a gift and I'm on too tight a time frame to wait for another computer to arrive, especially since the first one is already late due to "production shortages". When I asked for a manager, someone with the authority to simply "unlock" the sale, I was told the manager didn't have any more power than the underlings (which begs the question, what's the point of having a manager in the first place?).

A pretty standard "Getting the Shaft from Useless Customer Care Reps" story. I hope people are reading these.

i got charged for something that was cancelled and the dell people werec complete jerks. They didnt help me at all they hung up on me twice when i wanted to speak to a manager. They were comletely out of order and i beleive that they just tried to steal money from me. Their prices are outrageous and they dont care avbout there customers.

Expect that your support from Dell C.S. will take you hours, and don't expect your issues to be resolved.

I tried to find replacement black toner for my 5100 cn color laser printer on the Dell website - what was listed as the compatible toner had a cartridge pictured that clearly would not fit into my printer. I called the Ink & Toner order department at Dell. The woman I spoke with assured me she would send me the correct toner cartridge. But she sent the wrong one. Trying to get this fixed on the phone with DELL took 3 hour and at least 10 phone calls, first trying to get a return authorization and then trying to order the correct toner cartridge. I was hung up on, transferred to "permanent hold", and transferred from department to department. When I asked to speak to supervisors, I was disconnected repeatedly. The only competent people I spoke with were in the Tech department, they actually told me the part number I needed. Finally, I reached a supervisor who seemed possibly interested in solving the problem. I did receive the replacement cartridge, the right one, a week after ordering it. The return was to be picked up by UPS - but it sat for a week on the front desk. Then I received a warning from DELL that I had to return the cartridge within 15 days or the return would be invalid and I would not be credited. The email gave an address to call - once again into the futility of trying to get a problem solved - this time I just gave up after half an hour of telephone transferring - repeating the same information over and over, and being disconnected. Can DELL really stay in business with this attitude? I will NEVER purchase another DELL product.

I placed an order over the phone with Dell for a monitor on 10/30/2009. The young lady seemed completely preoccupied, and was difficult to communicate with. After handing over my credit card information for the monitor, she mentioned that since I was spending over a certain amount, I would be receiving a *free* copy of McAfee Internet Suite 2010. I have no need for this extra software, but I figured I would just stick it on the kids' machines and forget about it. Then she mentioned that a confirmation email would be arriving "within a few days", as this was a "manual" process. Yes, this did seem strange to me, but I've heard worse from sales folks in the past, so I shrugged it off. I was given an order number to referenced, and she mentioned that I should be expecting the shipment by 11/16/2009.

I received the McAfee Internet Suite the following week, but still, no email. I tried the order number given to me on Dell's site, and was unable to pull anything up. Fast-forward to today, 11/06/2009, and I also received some surge protector, which I did *not* order. I figured something had gone awry, so I called Dell's "Customer Service" department. I was met with an individual who promptly asked me for my order number. I handed it over, only to be told that the order number was incorrect... That order didn't even exist. To make matters worse, I was rather rudely instructed to "call back when you have a proper order number...". How helpful.

I then tried calling the "Sales" department, and after 3 times trying to connect to someone, was told that not only was no email ever going to go out from the original sales person, but *both* the surge protector and the copy of McAfee Internet Security were part of a separate, unauthorized order, placed by the sales person, using my credit card. Yeah, I was also charged for that *free* software, not just the surge protector that I didn't order... All for $90. Unbelievable! The order number that the original sales person gave me was bogus. It didn't exist anywhere, and yes, I confirmed it with her before I hopped off the phone with her.

I was finally sent my confirmation email, which contained *both* orders. The one for the monitor that I *did* order, and the one containing both of the items I had *not*. The order numbers weren't even in the same ballpark as the bogus one I was given. I checked my credit card statement, and sure enough, the $90 charge from Dell was there. I also noticed the estimated delivery date was 12/04/2009, not 11/16/2009, like I was told. I was instructed to contact the "Customer Service" department *again* to request a return authorization number. After another few tries to get someone on the phone, I finally spoke with someone who didn't understand what I was trying to fix here, so I demanded to speak with a manager. After stating my case, she did little more than give me an RMA number and a day that UPS will be at my house before hanging up on me! I am not kidding. They won't credit my account until 8-10 days after receiving the products I never purchased.

Here's my unresolved issue... The two products that were unauthorized are now on their way back to Dell, via UPS. However, since I found out about this scam "too late", and received the confirmation email after the the monitor's order status changed to "In Production", I can't cancel my order for the monitor now! I want to cancel this order completely, as I never wish to be treated like this by this company ever again, and owning a product from Dell will only serve to introduce me to more headaches in the future, and they simply don't deserve my hard-earned cash anymore.

In the beginning of October 2009 a 22u server rack was ordered through Dell with an Estimated ship date of 10/27/09 for a project kick off on 12 November. The rack did not show up on 28 October, and I called Dell. Dell told me the rack was on backorder. I asked if there were any comparable products that could ship faster. I was told there were not. Then, during a subsequent call the same day I was told I could expect the delivery on 6 November 2009. It is currently 9 November 2009 and Dell is now telling me that they oversold the part, which will not ship until 4 December 2009.

A few hang-ups, wasting my time & energy. Finally the key board test didn't pass. I fedex the computer two times to repair, no change. The sent me a new computer, no chage, the keyboard defect. Dell Cus. Ser. admitted the defect. Now after going through 8 months stressfull result, I want my money back.

My Dell laptop broke down after having it for 5 months. We tried dealing with customer service, but were either always re-directed or disconnected. It has take a month for them to finally decide to replace the computer. Now, it is going to be another month to get the computer. This comp. is for my business. I am going to be sued. I can't believe they don't have replacements on hand OR give certificates so customers can get a Dell replacement at a local store quickly. I waited online for over 1 hr tonight..to only be told a manager will call me tomorrow. I will NEVER by a Dell again.

This is my 1st. computer and i need all the help i can get, but i can't get help if i can't understand them. There should be a law for companies hiring workers that can only speak little english, Please help me on what i can do further. (Thank You)!

Dell said that they made an "error" but that they will not pay for the repairs since they offer "technical support" if you can get through, and can understand Indian or Pakistani employees on a long distance phone line. This is the last Dell product that I will ever buy. Michael Dell is running a scam on the buying public as he laughs all the way to the bank. I paid an additional $350.00 to "fix" a brand new computer still under warranty.

Thanks but no thanks you have really horrible people working in customer service.

I purchased a laptop and a desktop on 9/19/2009. I had a window vista computer and hated it. I called dell and I told them I wanted a window xp. They told me that Window 7 was coming at the end of oct. and If I purchase the $2000.00 worth of merchandise today I will get a free window 7 upgrade. On Sept. 23 I told them that they are giving me the wrong items, they assured me that the "new vista" will have free upgrade to window 7. I only had 21 days to return. I was assured that I would get the free upgrade at the end of october and to keep my 2 new computers.

On October 28 I tried to get the free upgrade it did not allow me. I called on November 3rd and spoke to tech support and 2 supervisors. They told me that I was not eligable for the free upgrade and I was passed the 21 days of return and SORRY you now are stuck with 2 computers because we cannot do anything for you.

I called sales and they said every computer has free upgrade. Once again I called on November 4th and they told me again Sorry you are not eligable. I would never of saved $2000.00 for the past year to get a old vista when they told me I was getting windows 7 for free when it comes out on October 23rd.

I want 2 computers that have window 7 or to be reimbursed for these 2 computers I did not order. It took me over a year to save $2000.00 for a good up to date computer. I have no more $ to spend I was only suppose to spend $1000.00 They talked me into spending more so I could get the best up to date system.

Called twice to request explanation, did not receive any. Was finally told a day later that they had no control on production and could not guarantee the delivery date one month after order. loss of economic profit and gained opportunity costs

be warned if considering buying fropm dell

I ordered a laptop on 10/29/2009 with a 2/4/2010 delivery date which I was notified after completion of order. Finding it unacceptable I called on 10/30/2009 top cancel the order and was told that I could not cancel, I would have to pay for it and then send it back for rembursment possibly.

This is totally un acceptable as I can make changes to the order upto 10 days before shipment around the end of Jan. 2010. I need the computer for a small business and can not wait that long. will be out the shipping and possibly restocking fee at best and possibly the total cost of $644.00

I've had it well Dell computers. Several years ago I purchased some services from Dell. At the time I had just moved from San Francisco to San Diego so when I purchased these services I asked for a change of address which this supposedly processed. Well, it didn't go thru and the bill went to my San francisco address and eventually went delinquent. I only noticed this recently when it showed up on my credit report. I immediately paid the bill and asked that they removed this "stain" off my credit report as it wasn't my fault. I've made many phone calls and gotten the run around. The last one was that they couldn't do anything and that their manager was out for the day and nobody in the office could make a decision. Trying to find somebody to "fix" something at Dell is next to impossible. I keep getting somebody in India who can't help me and then he/she transfers me to somebody who can't help me and so on. This is the last time I'd purchase anything from Dell.

These guys were great at wasting my time. They want to call, get your information, find out what you want, then put a quote together (apparently). When you can understand them, (all that I talked to were non-english mother tongue), they are friendly and cooperative; but all four of them, including the sales manager failed utterly in providing me with what I asked for.

1st person: didn't call. 2nd person: left the technical chat before getting relevant information. 3rd person: provided a quote for a machine 1800$ more than what I asked for. I rejected this quote, as our IT specialist thought we didn't need some of the specializations, also, didn't meet one of the requirements.

My IT guy finds a computer with the specs we want, IN THE DELL CATALOGUE. So I ask for a quote for this machine. 4th person: Sales Manager puts a quote together, provided a quote for a machine completely different than the one in the catalogue, which has NONE of the components we asked for, and over $1000 cheaper than the one we wanted ($4000 cheaper than the original recommendation).

Now, we've rejected this quote, but really they are about to lose a customer and I'll never speak highly about them again, if I ever have before this. There is emotional damage that is irreparable.

cost a fortune trying to get hold of costemer services about fault with my lap top wich i have only hade 3 months. still not got through

I ordered a wireless computer besause I was mislead on the phone when purchasing. I do not have wireless capabilities in my home. I tried to return it but they said I could only return within 21 days...it was 30. I did not open it at all and had a horrific accident in my family or Iwould have attended to this matter quicker, I would have purchased a non wireless one and returned this one but they said no\. The receipt says NOTHING about 21 day return policy . I talked to customer service and they were rude. I am very didsatisfied and have previously bought my computer and sons from Dell and will never again.

I am very stressed as this was a birthday present for my son which is today the 28th of October, and stressed from the whole experience. I have spent alot of money on phonecalls trying to find out what is happening.

dell is unwilling to work this out. my fault for not knowing 750 was limit. laptop was 1000. but she assured me no tax. i feel like the salesperson was misleding me into buying this comuputer. she knew i did not want it if it were taxed. she had to have this info in front of her. she knew it was tax free weekend. i should have recourse. all i hear is im sorry

I purchased a Dell computer through BestBuy.com on March 30, 2009. I called Dell 3 days ago to address the issue of a faulty charger. When I was asked for my "Service Tag", I turned my computer over to discoiver a blank white strip with no "Service Tag" or anything else on it. Dell allowed this computer to be sold without the REQUIRED "Service Tag" in a bulk order to Best Buy for Best Buy to then sell them to their customers. This computer cannot be serviced without the "Service Tag" and all Dell and Best Buy will do is blame each other. Dell wont even assign a case number to my complaint, because without the Service Tag, they dont recognize the purchase.

Dell apparently considers this computer to be stolen even though I have the original box (which has a DELL order # on it!), my paperwork from Best Buy showing the purchase, and proof that I am currently paying for this "stolen" computer through my Best Buy account. Dell has a Code of Ethics posted on their website stating that "they take responsibility for their actions and correct their mistakes". Apparently, that code only applies to purchases made directly from DEll. Customer service gets worse the harder I try to get this resolved. My next complaint will be to the BBB!

Can't get our money refunded-1st new computer broke in first 2months-tried to get reslove-discontinued model they had just come out with-finally sent inspiron 1318 model in place of previous-it doesn't work - spent 4 days with dell responding to what we want-their product and their product service is absoultley the worse for corp.america!!!

I bought a new studio 540 from dell..after two delays in shpping it to me I finally recieved it..along with software that they recommended on thier web site to use to transfer all my date from the old computer to the new computer..well after loading the software and doing the transfer error messages started coming up..so after holding on the phone for 1 hour 45 mi ns finally get hold of some numbskull in India or Pakastan or someplace he takes contoll of the computer and finally after 2 hours gets the data in the correct space in the computer.. but different error messages start coming up..so he tells me I have to reload vista software ..I said that will wipe out all the data we transfered ..he said yes and that he would call back in 30 mins to help me get it back...

well needless to say he never called back..I was on hold for 5 hours trying to get hold of a person and when I would they would transfer me to a different person..finally called a local computer guy out and paid him to do the transfers for me..so now I have been trying to get my money back from dell for the software and have been on the phone for 2 hours..transfered 6 times and finally told that a manager would call me back in 24 to 48 hours..tried to get in to the DELL communitiy on the dell web page and my email address is blocked...so they dont want thier other customers hearing about this..

IF THIS IS THE WAY DELL TREATS THIER CUSTOMERS..IT SHOWS THAT THEY DONT CARE ABOUT THIER CUSTOMERS..I WILL NEVER BUY ANOTHER DELL AND MY COMPANY CURRENTL HS APPROX 50 COMPUTERS MOST OF WHICH ARE DELL..BUT NOT FOR LONG

On 10/26/09 at 8pm CST I placed an order for a $1,900 computer. I used the 'click to talk' function on the website to speak with a sales representative. He was in Texas. Very helpful--wonderful experience. I also told him I would be going out of town on the 28th, and not returning for at least 1 1/2 weeks so there was no hurry for this item to be built.

On 10/27/09 at 8am CST I attempted to cancel it in order to upgrade some of the components (to place a whole new order). 'Click to talk' was supposed to be online at 8am CST. It's 10am and it still isn't working. I have been shuffled around India for 2 hours. One person told me I was being transferred to someone who would cancel the order. I was transferred and told it was 'in production' and could not be canceled. I told them I wanted it canceled in order to place another one giving Dell MORE money. After I told them this they agreed to transfer me to the 'build department' where it could indeed be canceled. Instead, I was hung up on.

I then went to the Dell site, selected the number for 'computers for Federal Govt' where I talked to an American. He told me since the order wasn't even showing up on the website yet there was no reason it couldn't be canceled. After showing some sympathy for my frustration he gave me a customer service number which turned out to be the same place, and the whole cycle started all over again. This is about deceptive practices, deceptive information on the Dell website regarding order cancellation.

I just want to return two products that I purchased less than a week ago and I call and call and e-mail and -nothing. they ask for the order number, I give it and -nothing. I don't know what I am doing wrong. I will never deal with dell again.

I paid 1,000 for this comuter and get the run around, they do not care i am losing money being unable to work and I have logged over 15 hours on the phone trying to get help...do not buy a dell all they care about is the money once they have it they can legally [run] you around. unable to work until system replaced. All they say is sorry

This is such a scam that I cannot believe it. Now my email inbox is FULL of junk mail from these other companies, wanting more money and then I get another email saying my laptop is on the way...ha. I am sorry to say that I am shocked that [their] name is affiliated with this scam. How many people have they already suckered into this? Well not me. I want the junk email stopped immediately. My next step is turn this over to the BBB of Ne. This is such a joke.

In relation to the captioned subject, this notice is being served to draw attention towards an extremely sorry state of affairs prevalent in your establishment wherein customers are mislead, taken for a ride and cheated and their legitimate rights trampled upon in an unceremonious manner.

The sequence of events against which the undersigned is aggrieved is as follows; on 7.9.2009 placed an order online at the Website of Dell India for purchase of Studio 14 Laptop bearing model No. Dell (TM) studio 14 Laptop (SI 40806IN8). The purpose behind placing of order of purchase online was to avoid the unnecessary wrangles, apathy and cheating that one encounters in day to day life and which unfortunately have become institutionalized thereby vitiating every aspect of life. In order to avoid unnecessary harassment and to be sure of the product that was being purchased both qualitatively and quantitatively took a conscious decision not to go for other brands of laptops and preferred your brand assuming that since you provided an avenue of placing an order online wherein everything right from the payment and delivery would be effected by the click of the mouse and shipped directly from factory therefore there would be no occasion for anything to go wrong either by accident or by design. [I] lost out on hefty discounts that were being offered elsewhere but nevertheless opted for online purchase of your brand in order to have a smooth sailing. Little did the undersigned realize that the same would turn out be the most horrendous experience of life.

immediately after submitting the order, received a feed back intimating that a sales representative would contact in response to the request of finalizing the quotation. In pursuance of the aforesaid, a call was received from one Shri Prashant B. who introduced himself as the inside sales account manager and finalized the quotation that had been ordered by asking for a deposit of sum of Rs.41,799.82 in the account of Dell India Pvt. Ltd. bearing No. 0035439005 with the Citi Bank. [I] was as assured that on doing so the order would automatically stand confirmed and would thereafter reach within a period of 5-6 days.

On 12.9.2009, [I] of the direction given by Shri. B. duly deposited a cheque bearing No.24643 drawn on Axis Bank, Green Park, (Main) New Delhi in favour of Dell India Pvt. Ltd. On 16.9.2009 in order to find out the status of the order [I] called Shri. Prashant B. and was surprised to find out that the order had yet not been put down for manufacturing. After apologizing for the delay assured that he would submit the order for manufacturing immediately. This is a disturbing aspect, once the money had been deposited and duly encashed why does [Dell] has to wait for the customer to call to confirm the status, ideally on deposit of the money, the representative who's dealing with the particular order should himself/herself call the customer to intimate that in view of amount having received the order would immediately be put down for manufacturing rather that being the other way round.

On 17.9.2009 [I] received a Mail from your establishment intimating that the order had been submitted for manufacturing on 16.9.2009 with the order number 0404143 and customer number 841434. Called [Dell] on 19.9.2009 at the toll free number 1800-42580-46 to request for the latest update on the status of the order, on being connected to Shri. Prashant B. [I] was intimated that the order was on-course and that delivery would be made by 24.9.2009.

On 21.9.2009 on checking the status of the order at the website dell.co.in/order was surprised to find that the status of the order was still shown under the heading "work in progress". Ideally as per the oral assurances having been given the entire process from manufacturing to the final delivery was to take only 4-5 days and the period of 12 days was to act as buffer in cases of contingencies. On calling up Shri Prashant B. was again reassured that the order was on schedule and that the delivery would positively be made by 24.9.2009.

On 22.9.2009 on checking the order status again found the delivery status under the heading "work in progress" and therefore sent an Email to Shri Prashant B. as well as called [Dell] wherein again an assurance was given of timely delivery, on being asked as to why the same was not reflected on the order status chart it was intimated that the chart shown on the internet was not updated regularly and therefore did not reflect the correct status of the delivery. This again is disturbing for as to what is the purpose of having a delivery chart if the same is not to be updated regularly, then again if the chart as the note appended to it reads reflects the latest position of the order was correct then the undersigned was being given false assurances.

That the delivery of the order in any case was not completed till the assured date of 24.9.2009 and therefore the undersigned again called [Dell] wherein for the first time it was intimated by Shri Prashant B.that the order had been delayed however, not satisfied with his answer the undersigned immediately on the next date i.e. 25.9.2009 wrote an Email to Shri Prashant B., ruing the fact that despite calling him daily and checking the status of the order and repeatedly requesting for the delivery to be expedited no progress at all had been made.

When no answer was received [I] again called [Dell] wherein Shri Prashant B. shockingly intimated that the order would not be delivered in view of part shortage for studio 14 Laptops, on being insisted upon for details of the same he expressed his inability to do so and told that [I] should either take back the refund of the amount or in alternative accept the offer of studio 15 model with 256 MB dedicated graphics card with a similar configuration of the order that had been placed earlier

[I] was shocked with the entire turn of events, [Dell] is a leading establishment in so far as Laptops, Desktops and other associated computer peripherals are concerned and has a multinational presence, therefore, after accepting money from a customer and confirming his order to say that it does not have the requisite stock is extremely unfortunate, for if there was some problem with respect to parts of the model for which the undersigned had placed order why was then in the first place the order booked. [I] ought to have been intimated that in view of the shortage of parts [they] would be unable to book the order; it is really surprising that a multinational company is not even aware of as to whether you have the given product in your stock, then again even if there was some problem why was the undersigned repeatedly assured that the order would be delivered within time...whereas till 23.9.2009 while [they] were repeatedly assuring that the order would be delivered yet immediately thereafter i.e. on 25.9.2009 [they] changed [their] stand that the order would not be delivered and either the [I] should take the refund or opt for the model of your choice, how convenient for [them].

Repeated telephone calls were exchanged wherein vide Email dated 28.9.2009 [Dell] agains requested [I] revert back to revised offer. Shri Prashant B. without his specifying the nature of the problem, would be not be prudent to switch simply at his asking and that he should specify the problem with the supply of Studio 14 Laptop, thereafter [Dell] was further pleased to revise and serve [me] with a new quotation of Studio 15 Laptop with T6600 processing & 4 GB ram upgrade, however, the details of the number of orders having been cancelled by [Dell] and the nature of shortage with display was not intimated to me....

The "gloriously indifferent" attitude of [Dell] does not ends here, [I] yesterday on the 22.10.2009 received an Email from [Dell] intimating of the case being proceeded as "return and refund", now in the earlier Email dated 9.10.2009 Shri Prashant B. had intimated that the complaint made by me had been escalated and the issue would be resolved at the earliest, it took [Dell] 13 days proceeding further at the escalated/break-neck speed, that's how efficient, then again rather than providing any resolution the mail has made be undergo a fresh bout of fretting, when did I ask for the refund, under the law of consumer protection to what extent can [Dell] push around [their] customer and that at [their] own pace intoxicated by the notion of being a multi billion dollar establishment. I am extremely pained to say that [they] are nothing but a corrupt business establishment which makes strenuous efforts to deprive and harasss a customer, there are no ethical principles that [they] follow but that of an unequal bargaining power to push and shove a customer and leave him high and dry.

I purchased a laptop from Dell around June of 2008. I started having problems with it shortly after. Many occasions I had to contact Dell for phone assistance (which was a nightmare). They really do not have very competent help. Anyway at one point the instructed me to hit keys on the computer that totally destroyed all my files. After this problems continued and then the actual laptop started to fall apart. I had to try to glue it together. After paying this sort of money for something I think that is unacceptable. Since that time I have had to purchase a brand new laptop because this one was in such poor shape. It was only one year later. Dell does not seem to care.

I ordered a computer for my parents, that I hoped to set up for them while I was visiting (I live in AK, they live in Virginia). The sales person assured me that the computer would arrive before I left on 10/20. I chose overnight shipping to insure that I would have time to set it up for them. When I checked on the order on the 15th, I was told it was on schedule. Two days later I received an email saying that it was delayed until the 26th of October, which would be several days after my visit. I immediately emailed the company and asked that the shipping be changed to a cheaper option, since there was no point in the overnight shipping. Dell claims that the company is incapable of changing the shipping option. Everyone I spoke to after the order was placed seemed incapable of doing anything but reading from a script. Their responses were perfunctory and generally had nothing to do with the questions I was asking. It seems to me that this is a systematic "bait and switch". I think Dell should change the shipping option to the cheaper 5-7 day option, or refund the money charged for the overnight shipping.

with any customer service. I'm dealing with them on a new issue now, and the experience is even worse, but not yet resolved.

On July 2, 2009 I made a purchase from Eligio directly via phone call. At the time I did not know what I needed for ordering a Dell Projector and Eligio was helping with placing the order. I ordered with the Dell Projector a ceiling mounting kit, cables to go wireless vga connector kit and a Sony Bravia TV. Recently I had the projector installed in my martial arts facility and after installation came to discover issues with getting the product to work. I had not opened the product yet because it needed to be in the installed location to know if it was going to work. In any case I spent several days online chat technical support with the "Cables to Go" technical support staff which didn't seem to know how to make it work either. So I finally decided to call Dell Technical support and talked with "Harprepet" on October 5, 2009. Harprepet figured out the problem in just a few minutes. She explained that the Dell Projector I purchased doesn't work or is incompatible with the Cables To Go Wireless VGA kit. I informed her that the Sales person Eligio actually sold me the items together and had assured me that they would work together. She transferred me to Dell Customer Support were I talked with Grace who informed me about the 21 day return policy.

I guess I never realized there would be a problem returning an item if it didn't work. So she said that she would submit a claim to a higher division and that she would call me in 24-48 hours. Well I waited for this call and finally on October 12, 2009 I had to call. I got a hold of someone in that department and they informed me that it was "DENIED". So now I'm starting to get a little bit angry. I've spent $180 dollars on this item, I've wasted time trying to get it to work and worst yet the projector doesn't work because I have no way to connect it to the computer. So on October 12 and 13th I called the original sales rep who now twice has left me on hold, allowed the call to get disconnected and NEVER returned my repeated calls to discuss the situation where I am not at fault. As of today October 14, 2009 I tried once again to make contact to someone who would help me and again was disconnected after being on hold. I talked with "Wesenia" and operator who tried to transfer me and once again I was disconnected. I would like to return this product for a refund. If someone does not call me about when I will receive an RMA and refund I will be filing a complaint with the Better Business Bureau and Consumer Protection Agency. I feel that I should be entitled to a refund as I was sold a product that doesn't work. I've purchased 4 Dell Computers, 1 Dell Laptop, 1 Dell Printer, 1 Dell Projector, a Canon Camera, a Sony Bravia LCD TV. I've been a customer for over 6 years and I think I deserve the respect.

I have no idea where Dell is out of. I doesn't matter what the problem is, all the numbers I tried for support, the person on the other end sounded like they were from India. I was on the phone about 2 hrs last Friday (Oct 9) and about an hr today. It all started when I was having problems with my computer so I called technical support. This was on Sept 29, 2009. Of course my warranty was done and they would have to charge me $99 for a one time help or $239 support for a year. Of course I fell for it and took the year. My first mistake.

As he was working on my computer I believe he said my security system wasn't working and I would need another. My mistake I fell for it again. He took care of that for me also and I told him how slow my computor was running, and guess what he had the answer for me again.He would send me 2 1 GB Modules for my desktop that would give me more memory. When I received them we were to call Darun back and he would direct me on how to install them.

When I rec'd them I called and Darun was not in so I spoke with someone else. He was able to direct me thru it just fine. But he said that I would not be able to receive any new upgrades after Oct 22, because I would have to install Windows 7. I argued with him and he kept saying that I would need Windows 7. Ok I got dooped again.

The next day Barun S. called to make sure I received and got my Modules installed and it was working ok. I asked him about that Windows 7 and he told me not to get it, because it was not compatible with my computer. I told him to cancel it and he said that I when it came I should call them and they would arrange for a pickup. He gave me the # to call 1-800- and he also gave me his # ext 5776374 and a order #which is 899609717.

When the pkg came I called his #'s and everyone I spoke with gave me a different excuse. One told me I couldn't send it back because I opened the pkg( which I did not open the pkg to the Vista Home Basic Pkg), I opened the pkg it was sent in. I was told I could have $25 off if I just kept it. Which at the time I thought I was just getting the Windows 7 and what good would that do me if I couldn't use it. Then I was told I would be charged a 15% fee to ship it back. I don't mind sending the pkg back at my cost but that would not be 15% of the cost of the software.

I asked to talk to some one I understood better and not once was I directed to someone from America. I was sent from one support person to another, thus by the time I hung up about 2 hrs later, I was very frustrated. I have been trying to find a # for here in America, so I could speak to someone of importance, but no where in thier book or anywhere I have looked is there a number for us common people to call.

Now I do know a little about a computer, even though it doesn't look like it, I'm wondering what they are trying to sell people that have no knowledge of what is going on. They are screwing many many people over.This software cost $245 including shipping and taxes. Yet they want to charge me $33.74 to be able to send it back and pay for the shipping on top of it.

I will never purchase another Dell computer and will make sure that I will tell anyone I can, how Dell treats their customers. The economic damage was the time I spent trying to get connected to the right person and then having to pay to have it sent back. Either I keep something I didn't really need,$245 or pay to be able to send it back $33 + shipping,which is minor if I hadn't already spent $438.14 before that.

I have called, emailed and returned mail. I DO NOT WANT ANY EMAILS, MAIL OR ANY OTHER CONTACT WITH DELL. REMOVE ME FROM YOUR MAILING LIST. I WILL NEVER BUY ANOTHER DELL PRODUCT !!!!!!!

I placed orders on dell online website for a Vostro 1320 and a Laptop Cooling Stand with Travel Surge Protector Bundle as a promotion package deal on 10/08/09. I got an confirmation email the same day. On 10/09/09, my order statue on Dell's website showed that my order is "In Production," and estimated delivery date was 10/22/09. I ordered another product from Dell's website on 10/11/09. On 10/12/09, I received an email from Dell about the delivery date of my order has changed to 10/29/09. This morning (10/13/09), I checked my order statues online. Dell canceled my order without contacting me.

I called their customer service complained to John, and he transferred me to his supervisor, (transfer waiting time 28 minutes), I asked why they canceled one of my order without telling me the reason. Both of them told me it was their online pricing error, and they could not sell the laptop with the price I ordered, so my order was canceled (*only the laptop, not the accessory for the laptop), and insisted that they sent the cancellation email to me on 10/09/09, which I never received. They told me that there is nothing they can do about the cancellation. They didn't even offer a discount or coupon for me to purchase the laptop.

Update: As today, 10/14/09, Dell charged my credit card for the last order. I'm going to dispute that transaction.

Wanted to acttivate a $10.00 credit. I bought a Canon camera thru Dell received it a day or two later and looked on Dell site and saw it was $50 or $60 less on sale. I ask for sale price and they said I could not return camera with out a penelty but would issue a $10.00 credit if I decde to keep the camera. I sent the camera back to Canon for repair three times, fourth time Canon sent me abrand new camera, Canon did the right thing.

Called Dell 4 months later and told me to late for the credit. I told them I did not know there was a time limit. They told me they sent a email I said they did not. I ask them to send a copy and they said no. I was going to use the credit toward an extended 4 year warrenty $285.00 on my 2009 PC that has a problem always freezeing up from day one got tired calling tech support alway on the phone for hours.

I also tried to get him to tell me what to do about a problem I've had since I first got the computer which is that the battery overheats to the point that it burns my leg, and shuts off every five minutes unless I prop it up on a book with the battery side out in the air. Doesn't work on my desk, my lap, anything except a book. He ran some kind of bios thing and said that took care of it. Of course it shut down again right after.

Finally I got up the courage to call again about the overheating specifically. I was transferred a total of three times and every time the people had me repeat my information over and over again. The last person I talked to finally said the system was down and had to put me on hold for a long time. Finally she was able to bring up my account. I told her the problem- and I'm sorry, I am not being narrow-minded, but her accent was extremely thick- I didn't understand her, she didn't understand me. She kept putting in the wrong numbers and codes because she couldn't understand. It made the whole situation worse.

I want to do what I have to do to just speak to someone who speaks English as his first language. I repeated everything a million times to her and she still didn't understand. Finally she put me on hold to talk to her manager (something she did about 4 or 5 times throughout this conversation), and she said that I had purchased the computer in April, and so why was I just now getting to complain about the overheating? I was livid.

First of all, I was still under warranty, so why does that matter? Second of all, I went out of country immediately after buying the computer, traveled around, and then resumed my second year of law school, which is extremely time-consuming. And third of all, I did not buy the computer in April! I bought it in June. I told her this and she said, okay, well, even if it were in June, why tell us now? Then she had me repeat the problem over and over. I don't know if she didn't understand but she just could not get it through her head.

Finally, she said I could mail it in, and they would send me a box that would arrive in 7-10 business days, and then it would take 7-10 business days to be fixed, then another to arrive back. I am, as I said, in law school. I need a computer. I think that they should provide a loaner or something, especially since it is their fault and it is under warranty, but I didn't get to this in this phone call. I asked her what they would do, and how I knew they would get it fixed, and she said she had no idea.

Finally, I told her I wanted to give her my office address since it was a package. She said she had it and she would send it and tried to rush me off after giving me a reference number. I said wait- you have my office address? And she said yes and then read off an address in Columbia, South Carolina. I do not live there. I did not buy a computer there. She insisted, and I mean insisted, that I do live there, or at least had my computer sent there. I had also mentioned my dad bought it earlier, so she said perhaps my dad was visiting or lives there. I said no, I know where my father lives. Then I tried to ask her to please make sure she had the correct record, because she had me as buying it in April and also living in South Carolina. She refused to acknowledge that there may be a problem and told me to calm down. So now I have a feeling they have the wrong account information.

I am planning to call back and try to find a manager or someone who speaks English. If I continue to feel like they are purposefully withholding service and making things difficult and also possibly trying to wear me out so I don't send it in, or so I don't do it before my warranty runs out, I am reporting them to the better business bureau. I know there were a lot of law suits. As of now, only lost time, but the computer overheating has caused slight burns on my legs as well as causing me to lose work often when it shuts down.

If I had known all the problems I would have had with it I would have never got a dell. It's just stressful that it takes hours to fix problem after problem on these Laptops and you lose value of what your paying for because of losing programs

I have a next-business day service warrenty, which is worth little. Our Internet service was almost at a standstill. Technician from Cox cable determined that "packets were being dropped" whenever we tried to communicate to the Internet. He said it was a problem with our computer. So I called Dell Customer technical help, waited a long time, got someone in India who determined to transfer me to technical service. They finally answered and I told them my problem. Then the the telephone line cut off, and they never called me back. Why can't they see the number of callers? I can. Anyhow, I then tried to dial technical help again. After a two hour wait with no response, I hung up and went to bed. Next day I tried to connect to help with a "chat". Three times I connected, told them the problem, and the chat was dropped. Guess that was not surprising, since the problem was with Internet communication. Next day, I emailed Dell support from work. They replied the next day, saying that I had to call tech support so they could take over my computer.

Next day, I called, discouraged by this time. Got a tech who showed me how to stop services and applications using MSCONFIG. I did the work myself, and fixed the problem. However, then my Dell printer wouldn't work. I went to download its driver from Dell, and couldn't get past their attempt to sell me a driver Robot application, if I wanted to download a driver. I finally gave up resisting, and their add/link advertized $10. off, so I clicked the link and the shopping cart attempted to charge me full price, with no option for that promised $10. off. I thought driver downloads were supposed to be free! I got to infuriated that I just aborted the purchase. I will never purchase a Dell again, and will tell others of their lousy customer support. And don't anyone ever believe that "Next business day" on site service. It's a lie. Technically, it only applies to hardware problems and not to the software that Dell loads onto your computer. Besides, if it is a hardware problem, it will take many hours/days of your time to even determine that. And it's hard for a person from India to get there in one day anyhow.

I called dell by phone to order my computer. They would not honor a coupon they sent to me even though there was no expiration notice on coupon. I still agreed to by the same coupon that was advertised but only at a starting base price of $40.00 more dollars (they were not giving me the advertised discount). After making the purchase they e-mailed me the details on the lap-top I had just purchased. Right away I noticed that it had a less expensive processor. We had agreed on a T6500 and the computer they were sending me had a T4300. I immediately called the girl back who sold me the computer (she gave me her extention number her name was Nikita.) She did not answer her phone so I left a message about the processor and asked her to call me. She did not. I called again the next day and left another message. Still no return call. So on the 3rd day, after receiving an e-mail that my computer was built and ready to ship, I called her a third time. When again I got her voice mail I called back and got somebody at customer service, after being passed around several times I was put through to a manager that basically told me TOO BAD. They were not going to do anything for me whatsoever and if I did not except the computer I would pay a 15% restocking fee. She was very, very rude. When I asked to speak to her manager she told me they would not give me that information! I financed this though Dell financial, so I was reminded that I WOULD be paying that restocking fee if I refused their computer. It was the worst customer service I have ever encountered in my life.

I called about not being able to download my Word Perfect after a crash of my hardrive. The GIRL I was talking to cut me off, just wouldn't answer me after a short conversation. I could not understand what she was saying, so I guess she decided to hang up on me. Well, after that experience, you can be certain I will not be buying any Dell Computers in the future!! She got mad at me because I could not understand what numbers she was asking me to get. She works with these things everyday, I do not, thus it is hard for me to understand what I am looking for. And, with her English being terrible, that made things even harder. But, WHEN SHE HUNG UP ON ME, THAT IS TOTALLY UNACCEPTABLE!! I KNOW YOU CAN TRACE WHO THIS PERSON WAS, THE DATE IS 10/08/09 AND THE TIME WAS APPROX. 11AM.

Replacement of Hard Drive (Critical) component for new Dell Laptop. Dell's "Total Satisfaction Return Policy" and "Credit Return Authorization Number" were not provided. Unresolved issue.

laptop broke, dell efforts to fix have failed, computer still under warranty, Dell gives extremely skilled run around to avoid honoring the warranty. calls go round and round and nothing gets done. never have i dealt with a company this bad. they need to be put out of business...NOW. $1,000

My order was cancelled by Dell without notice or reason. As a result, I was without a necessary computer for my upcoming graduate classes. I spent approximately 6 hours on Dell's customer service simply being ignored, transfered, and told to contact other departments. The cost was approximately 6 hours of my personal time, approximately $100 in cell phone costs, and inability to have necessary computer for my classes for an additional 3 weeks.

I was calling Dell to check the status of my order, since the online link was down. After being re-routed by a non-human, animated voice, I finally found the department I was looking for. So I thought, the first "rep" was so rude he wouldnt even try to help me find my customer ID after I just waited on hold for 5 min. I then called back wentr through the whole animated lines etc and got connected who was really sorry and was more then willing to help me then get me to a manager, this happened four more times because I got "disconnected" from all of them. I finally had a representative give me my order status 54 minutes later.

I rec'd two computers from Dell in July-09. I for my husband and one for me. Mine crashed Sept.20, I called Dell Customer Support on Sept. 21, The person that I talked to for five minutes transferred me to somewhere in INDIA. I was on the telephone to him for 5 hours. Because it was taking him so long, I had to go to work in a few hours. He said he would call me back on the 22nd at 7:00 P.M. He didn't. I emailed Dell on the 23rd. I got a call on the 28th. Saying someone would call me on the 29th. He did and we set an appt. for today 3oth. He called at 2:30 P.M. I am still on Go to assist and its been 4 1/2 hrs and He is not doing anything. I have called CS three times and ask for a supervisor and have been put on hold everytime for over 30 mins. ea. I rec'd a Bill from INDIA for $249.00. I need help, please.

i shipped my mini 9 laptop to the corporation and i find that no one seems to know where it is.it was a hard ware problem which was under warranty and that no one seems to know where it is. it was signed by s.ean and i would appreciate someone looking into it.

Software installed on all (3) computers 9/22/09 on 9/24/09 (YOUR COMPUTER IS NOT PROTECTED) NOTE THE TIME (3PM give or take) So I called 1-877- they got all my information including my phone numbers and they said I would need to pay for assistance because my software service expired 9/17/09 (then we were disconnected). I call back again giving all the same info and and being told I needed to pay for assistance.

I explain the same story but this time I get as far as explaining that I was told that I purchased (4) incidentals or something which was explained to me as "if anthing goes wrong with your computer you have (3x) left in which you can receive free assistance, the lady that sold this package to me explain that this was a good package because it had no time limit on it. The REP gave me a service request # and attempts to connect me to DELL/McAfee (disconnected again)

I call back same thing went on so I asked for the managers this time around. The Dell manager told me that since I still have a hardware warrenty he would send me to the McAfee/Dell support center (by now I have been disconnected (5x) with no call backs) and they would assist me he gave me this number in case of disconnection so I talk to that representive and he starts to assist me all of a sudden he can not hear me but I can hear him so he hangs up and I try to call that number again.

I finally reach someone and explain the whole story again and give them the case #, customer #, order # we get disconnected its (4:45pm) I call back and the message says if I have a computer less than (1) old push #2 if older push #1 my computer is older so I push the appropriate # well my computer is too old for that service so I get disconnected.

I call DELL back and ask for a manager explaining the whole thing again and I am told I have to pay for assistance by this time I am tired, dissapointed and give in to $139.64 a (1) time fix. They uninstall McAfee and re-install only for me to get the same message as I did when I installed it. So the Rep give me his # tells me it is a McAfee issue and to call back if i have any problems.

So I go online to contact McAfee and it is a simple issue of software needing to be updated so I do the online vurtual assistance (no help there) after doing that (2) different times I call the DELL rep and Leave a message (still have not heard back from him nor have I received any call backs for being disconnected all those time previous) so I send McAfee an email Service Request #.

I call the number given by one of the DELL Managers AGAIN and this time I use the option claiming my computer is lees than a year old just so I can talk to anybody and I am now told that I have to pay McAfee to assist me and they give me a Service Request #, so they give me a number 866-. I call and this is surpose to cost me 9-10 dollars so by now (7:55pm) I am willing to pay that just to move forward. But that REP after looking over my case tells me that I should not have paid DELL cause it is a FREE Service and that DELL/McAfee has a service that will assist me in resolving this, I explain to him all I have been thru and he gives me another case reference # and tells me just give them that # and they will help cause I have explained in your case what the problem is. By now (8:33pm) I am tired.

The next day I remember I know someone that works at DELL so I call them via cell phone and they assist me by sending an email and giving me your email to follow up. (10:44am) call McAfee 800- to pay for support they can not assist for free so they give a case reference #. They tell me I have to pay OK so I call 866- after checking my records they don't charge me just try to help case reference # and we get disconnected. I call back based on everything this REP tries to help also and determines that all I need to do is register the software--

I PAID $139.64 (1) TIME FIX FOR SERVICES I DID NOT RECEIVE FROM DELL. WITH NO CALL BACKS OR OFFERES TO RESOLVE TIL I THE ABOVE TO MICHAEL_DELL@DELL.COM GOT A CALL ON SEPTEMBER 25 SAYING THEY WOULD NOT REFUND MY MONEY AND AT THE TIME I WAS TALKING TO MCAFEE WHO WAS SOLVING MY ISSUE WHICH I PAID DELL TO DO.

It was Dell who wasted two weeks of that time by jerking us around with their lack of service. We will never buy another item from Dell as long as I own this company. Very, very dissapointed in Dell a company which I once greatly respected. We wasted $450.00 of the companies money for a product which cannot be used.

I called dell tech support. I was put on hold, then transfered about 6 different times. None of the 6 could fix my computer but charged me $49 for their tech support. Of the 6 different people only 1 persons first language was English. I called my internet people, they came to my house, the trouble was my computer. I bought a new computer and it sure wasn't a dell. thank you very much for the 4 hours of frustration and the 3 days I didnt have a computer. And also for the $49 charge. My daughter is in college and needed a computer every day to do her homework. She had to go to the library.

I bought a Dell Laptop, model XPS M2010 in September 2006. At the time, this laptop was one of their top-of-the-line systems and cost over $4,000. I received the computer on time and it worked well for the first 6 months or so. Then the battery died and, since a replacement battery cost nearly $300, I did not bother replacing it. I simply kept my computer plugged in and used it as a desktop.

A year and a half later, I began having severe difficulty with my computer graphics and called Dell to get help, and the nightmare began. I had to call Dell many different times and each time spent about an hour to get routed to the correct department, all of which are based in India. The reps are very difficult to communicate with and to understand, and in addition they are not very knowledgeable about Dell systems ... they simply pull the information up on their computer and read step-by-step instructions that I could easily have done myself if that same information were made available to me.

After all of these calls and several re-installations of the video card driver, the problem was still not fixed. The Dell CSR then assisted me in completely erasing my hard drive and re-installing the original Dell settings, which was supposed to restore the system to the condition it is in when it is brand-new. After doing this, the graphics problem was still not solved, and, in fact, I began experiencing a few new interesting things with the computer. From this point on and to this day, when I turn my computer on, I am sent to a DOS screen before Windows boots up that asks me which hard drive I want to boot the system from. I never had this screen appear before. Quite frequently when I choose the correct hard drive, the computer produces a loud alarming beeping sound that is only halted by shutting the computer down.

After repeated calls to Dell CS, the graphics was still not fixed. No CS rep on any of these calls ever suggested replacing the video card itself. However, as I was at my wit's end, I made the decision to call Dell and order a new video card. When I called Dell this time, I found that the XPS M2010 computer had been discontinued due to "poor design" that resulted in many system problems, and that the only video card I could order would be a refurbished one that cost nearly $300 and came with only a 90-day warranty. I received the video card late, but I was glad it arrived, and hoped that this would solve my graphics problem. After spending several more hours on the phone with a Dell CS rep in India, my husband successfully opened up the computer and replaced the video card, which immediately solved my graphics issues.

So, thus far, my battery died in the first 6 months, and had I replaced that, it would have cost me $300. I had to replace the video card, which did cost me $300. And I had to (apparently, unnecessarily) completely erase my hard drives and re-install the operating system because the CS reps were not knowledgeable enough to advise me that I probably just needed a new video card.

My 3-year warranty expired on September 11th, 2009, and less than 2 weeks after it expired, my computer froze up all of a sudden. The only button that worked was the power button, which successfully turned the computer off. Now, when I try to turn the computer on, I get varying results. Most of the time, two blue buttons on the keyboard will light up and I can hear the computer start up, but then it immediately shuts off, with the exception of the two blue lights remaining on. The screen remains black.

At this point, the computer will not respond to the pressing of any buttons, including the usually-failsafe Ctrl-Alt-Delete combination. Sometimes, if the computer is left "on" in this state for varying amounts of time, the computer will all of a sudden boot up and I will find myself at the Windows screen like nothing was wrong. However, within ... sometimes a few seconds, sometimes a few minutes ... the mouse cursor stops moving and the entire computer completely freezes up. Again, the only button that works at this point is the Power button to turn the system back off.

Two days ago, my husband called Dell and was informed that the warranty had expired, but that we could purchase a one-time CS call for $49.95, and a CS rep would help us to figure out what the problem is. It is absolutely dumbfounding to me that I should be asked to pay $50 to have Dell help me figure out why my $4,000 Dell system purchased just 3 years ago suddenly will not work at all. When I Googled my problems, I found several sites with user comments from XPS M2010 owners complaining about the exact same "computer freezing up" problems that I am having at this moment. I do not want to pay this $50 to have these same CS reps try and help me to discover what the problem is. I don't feel that I should have to pay anything to have a Dell rep discover the problem, and I am not confident that they would even be able to discover what the true problem is. In some of the complaints from other XPS M2010 users, they have had to replace the motherboard, which cost them around $500.

So I am really stuck and confused as to what to do. Do I spend (in addition to the $300 I have already spent for a used video card) $50 for a one-time Dell CS call, plus possibly $500 for a (I'm sure it would be refurbished also) replacement motherboard that may or may not need to be replaced again in a year? And what else will go wrong with my system in the meantime that will cost me more money? Or do I take my computer to the Geek Squad and pay someone else over $300 to look at my system and probably way more than $300 to fix? Or do I call it all a loss, dump this system, and buy a brand new computer FROM ANYONE OTHER THAN DELL?

What I have figured out is this about Dell ... Dell provides you with a great idea, but with a poorly made or manufactured computer system that is configured to work with only Dell-made or Dell-compatible products, so that you are forced to purchase future replacement products from only Dell. Dell has poor customer service (language/communication problems because they outsource their CS to other countries such as India), poor tech support, and offers substandard refurbished replacement parts. I will never, ever again buy another product of any kind from Dell, and I will advise anyone who I know or come into contact with never ever to buy a Dell product. I feel certain that there should be consumer laws that protect the public from such scams, and I would be more than happy to speak with a Consumer Affairs attorney regarding a class-action lawsuit or any other avenue that might result in the recouping of any of the money I have spent on this system.

I returned a power part to dell and have tried for three months to get my money back to no avail.

One year ago I ordered a computer I never recieved it. I have made nearly 200 phone calls to get passed from one dept to another. Now finally they tell me the order is older than 21 days that there is nothing they can do cause the tracking is so old. They are rude they hang up on me and all they do is transfer from place to place. Then when time expires they just say theres nothing they can do.

I want to inform u that i bought a laptop Dell vostro 1510 of 9 cell battery from geonet shop, sector-17, vashi. In actual this is 6 cell battery. I went 6 times in the shop for this problem but they r not responding well. sometime saying Rohini is not there, Bose is not there, Complain in dell office, we can give u 1000 RS back.

at last, when I told them about complain in customer care, then they asked to replace the battery. But I want to get replaced the laptop because on changing the battery in this laptop, it is not looking good.

one more complain is about its camera i.e. told by them of 1.3 MPx but it is also not good. So I want to get either my money back or laptop of my desire of 9 cell battery. Plz help me. I paid 44500 Rs for this laptop & further investment is of 2500 Rs. I went 6 times in the shop for solution, so I wasted much of time also.

Tonight they call me and tell me I am behind on my payment which I am not if I paid it off early by three years. The customer service sucks they are rude and hang up the phone. They have charged me another 103.00 dollars for nothing. They need to be taking to court for fraud and harassement. I may never see the 103.00 dollars ever again but I do have a big mouth and they have already lost one sale I know of. If I ever here of anyone wanting dell they will be quickly told they are a joke.

I purchased a a tech support plan for viruses on 8/12/09 for 184.00 which appeared on my credit card bill in August. An additonal charge for $240.81 dated8/17 appeared on my card for $240.00 from Dell. I called them wehn I received the bill and informed them I did not purchase anything after the 8/12/09 purchase. They informed me that the charge was for an extended warranty for hardware I explained that I did not authorize this and asked the it be removed. I have a confirmation for only the 8/12/09 charges.

After being transferred to many, many people a gentleman who called himself Sam transferred me to someone else to have the charges removed. This individual told me their system was down and that I would have to call back at another time. I called back today, Monday, September 21 and was told it was 30 days sice the purchase and they would not refund the money to my credit card. I explained that I had never authorized the purchase in the first place and when I tried to have the charges removed the previous week I was told their system was down.

Sara? the supervisor I was forwarded to refused to listen and told me 30 days had transpired and the charges could not be removed. I tried to explain I had never authorized the purchase in the first and wasn't aware of the charges until I got my bill. i asked to speak to her supervisor. She told me their was no one else I could talk to. I asked for a number for the grievance/dispute department and she told me that there was no one else I COULD TALK TO AND HUNG UP ON ME.

the dell rep said there was nothing they can do to help me. the fact that they know they sent me the wrong, that I am still paying for the computer with my dell card is no matter. I was transferred around hung up on and still no help. so now i have a computer that barely works and can't use my warranty which is good till 2012

I called Dell a year ago, wish I hadn't, I was looking to buy an Inspiron with Nvidia Graphic, Dual HDD with Raid Controller, Intel 9000 series CPU, I like to customize my order as I use it for graphic applications. Unfortunate for me, the sales on the phone told me that the Inspiron's are no longer in production, so I have to take a Studio, which also takes 2 HDDs, but no Raid, not a big deal, it has only an ATI HD3650, not a big deal, still does the job, I needed the system quick at the time, but then I never got it for over a month.

so here I am a year later went back to Dell for a new system, was thinking of going all out and get a customised XPS Laptop that will do what I need it to, not slowly but quickly. and what did I see, lots of Inspiron models. so I contacted Dell on the phone, explained the nature of the call, then I was put on hold for almost an hour and the line went. call again and I was told my sales manager is not in till Saturday and I will get call back, however there aren't no one working in CS today. Funny huh?

I am very much not happy with what they did to me and all this are on black and white papers from dell and it should be on their system, it stated very clearly why the order changed. so after a year of horrible slow processing, I came to Dell to find out I was being lied to by their sales team, that includes the sales rep and whoever above them, as I been calling numbers of times for my system status. and yet they insist they are never to sell another inspiron and no more orders taken on Inspirons.

i was charged 139.00 to get a password for my computer. the tech. also said she would scan my computer. there was no mention of a lower price for just the password which is all i wanted. i saw lower starting prices on your website.

My Dell computer will not recognize my Dell printer that it came with. There is apparently not an English-speaking, American- born person that works for Dell. I cannot understand half of what these people are saying, and they cannot understand me. I know the only thing I need to do is exchange the computer for another one just like it. Apparently this is a concept that they cannot wrap their minds around. Something inside the computer itself probably just came loose during shipping, its not a big deal, but dealing with the customer service people is a big deal. I will never ever buy another computer from Dell. I will never recommend anyone to buy a Dell computer. The sad thing is that the computer is a great computer but the company sucks! ALWAYS BUY AMERICAN!

found a promo for $999 plus tax. while I was customizing my order I had a question so I pressed and icon to chat with a rep. This is when I had my first contact with Kiran. After he answered my question he offered to place the order for me. I told I had to discuss it with my husband first. About an hour later I went back online after talking to my partner and proceeded to place my order. The total with taxes was $1,275.00 with free shipping and no interest for 12 months on the dell preffered card.

I checked my email and saw that the confirmation said the total price was $1,511.00. I went back to dell.com and started a chat and to my surprice it was the same rep, Kiran. I explained to him what had happened and he said he would check that for me. He came back and told me he was able to give me the same promo for $1,269.00. So I told him ok can you fix the order for me and he said yes. I then re-confirmed with him "ok so i'm getting the same computer for $1,269 with no interest for 1 yr. with free shipping and he said yes!".

So I placed the order with him, which he called me on my cell to get my dell card number because he said he couldn't do it over the chat. After he put the order through he gave me a number to call the next day and cancel the previous order. The next day when i called the lady I spoke to could not locate such order so she transferred me to another rep. that rep said that he could only see one order placed for a total of $1,611.00. I was amazed to hear that. especially after Kiran had quoted me a different price the night before. I explained to the rep what had happened the day before.

So I got transferred again. I spoke with a lady. I told her that the order should be for $1,275 the original price and if I was not getting that price I didn't want to keep the order and I wanted to cancel it. From there I got the run around and was told that only Kiran or his supervisor could cancel my order that I should contact them. Because they couldn't contact Kiran over the messenger. So I called Mr. R, Kiran's supervisor and left him a message then I called Kiran and left him a message. I waited about 15 minutes and called dell again. I spoke to another rep. and explained that I needed this order cancelled because I was not going to pay that much for a computer. This rep finally helped me after I explained everything I had been through. So he cancelled my order.

Later that day Kiran called me to my work and asked me what the problem was. I told him that he had placed a order for me the night before for a higher price than he had quoted me. He had no recolation of ever talking to me. He asked me for my telephone # to look me up in the system, he said he couldn't find me. Then he said let me have your name. I gave it to him and he still couldn't find me. So I told him never mind I already solved the problem and I cancelled the order. He said ok.

About 30 minutes later he called me after emailing me twice saying that he had solve my problem that he was able to find another promo for the same computer for $1,250. I told him I had already cancelled and I did not want to order anything else with dell. He insisted in placing the order and i told him 'no I do not want anything anymore, not after everything you put me through this morning. I do not authorize any orders. He said ok and hung up.

I spoke with someone there and explained again what had happened and the person seemed very nonchalant about the whole thing only saying "Im sorry for the inconvinience". She didn't even ask me for the reps info. I had to tell her don't you want his name or do you have it on the system. She told me no that she couldn't see any of that on the computer. So I gave her the name. After I hung up I felt like she didn't care and was not going to do anything about it.

The next morning I called dell financial services to cancel my card. Once again explained what I had been through and again they seemed not to care. I asked if there were any other orders placed and he said no. I told him to cancel my account and he tried to convince me to keep it. I told him i was not interested in ever purchasing from dell again and he cancelled my account. After all this i have tried to get corporate info online to write to them and let them know what happened but there is no contact info available online for corporate. I do have Kiran's boss email which i plan to write to him but i dont know if it will do anything. Thats why I decided to voice my concern on this website so people will be aware of whats going on with dell customer service.

My problem with Dell is not so much their products. Buy Chinese made products and you can be sure they will fail frequent and often. My problem is their customer service is so screwed up no one seems to know anything and they keep bouning your call from one country to another. I had to return my laptop for repair and it took me 3 people and two countries and 1/2 hour to get the tracking number for the return shipment. Can you not simple put this on Dell's website untiler the service tag number? Why did you move your C/S from the US to the Phillipines and India. All of these are 800 numbers, hate to see your phone bills.

So now here I am on my cell at work explaining what I needed to do when the agent had said no problem and had me go ahead build the system I wanted.

The agent suggested that we just start another dell preferred account for me and I said that would be fine.

Now keep in mind that all I was worried about was that my wife did not know until her birthday about 3 weeks later, and so I began working with the agent to set up my own Dell preferred account. I also asked if it would be better to just wait figuring I may lose benefits on an account that was already established. At which the agent replied "No you will not lose anything" Then the agent said it would take some time to get the approval and like I said I am on my cell phone at work and really needed to cut this short. I was then asked if I had a credit card for the payment info and assured that I would get first bill 1 month later whether we established my account or went on my wifes, I was also informed that I would get a confirmation e-mail with the info that I needed. So I gave the agent my card number.

.................Nothing.

Now I am going to argue.
There is going to be no payment. So you need to either change the payment or cancel the order and stop the charge on the account.

Ok to shorten this somewhat because I am sure that Dell and anyone who has ever dealt with them know the shuffle and that most of the agents have really strong accents that make the conversation difficult.

Now this is where I am at now.
If the bank does what it said it would do and not hit us with fines or penalties or overdraft charges, and Dell does whatever they need to do to make this right, then all that happened is Dell blows the good surprise for the wifes birthday, but I need this taken care of right now not tomorrow but now. Otherwise I need to contact creditors that we were expecting to be able to get their money tomorrow and plead with them not to take the Money We Owe Them because it will cost us overdraft charges. Not to mention that my wife is in fear of them having me arrested for what Dell has done.
I am done with dealing with Dell. They dont want to fix this nor are they even interested in who did this.
Wish someone could tell me how to handle this.

this is outringht fraud and I have been told that the law says you can cancel an order within 3 days but Dell wont let me.

After a few more days of frustration (and I am not a computer novice!), I decided to just return the computer. I was sent a return label and took the computer to Fed Ex to return. No problem. That was on about June 17th, 2009. On June 29th, I got an email saying the computer had been received at Dell and I should expect my account to be credited within 30 business days.

Today is September 17th, 2009 and no credit has appeared.

I started calling around August 10th. Shelly would check and see what the problem was.

On September 22nd, I talked to a supervisor who I was given to only after an extremely rude employee told me there was nothing I could do.) I was told that there had been an omission on the return record (not entered by a Dell employee) and that the credit process was now in place. Because this charge has now been sitting on my credit card accumulating interest, I asked that the "restocking fee" be rescinded and that I be credited the entire amount. She agreed to this and told me it would take a few days.

Today is September 17th, 2009 and still no action. When I called today, I was told that the system was down and they could not look up any records. I should call back in two hours. When I protested, I was told to "trust me". Sure.....

Meanwhile, a charge for $1622.25 sits on my credit card. Waiting....

im trying to return this note book lap top and you make it so hard iv been trying for 2 days now.so just to let you know when it goes on on longer then my warrentey

I have a lemon DELL laptop that I've had since March 2008. I have sent this laptop back and forth to DELL four times during the duration of my one-year limited warranty for a number of problems, and now am still experiencing problems with the laptop. I tried everything - calling DELL's general Customer Service number, getting my case escalated, and even contacting DELL contacts via DELL Community forums. Nothing worked. The Escalations team was based in India - they could hardly understand me nor my problem, and they refused to transfer me to a manager and/or supervisor. My contact at the DELL Community said that he would escalate me to the U.S.-based Escalations team, but I ended up hearing from the same guy who originally escalated my case and who I spoke to via relay on the phone - based in India. A follow up email never succeeded. This was over a month ago, and I was promised that they would follow up on the issue. I'm just fed up.

Hi, bought dell laptop 2 month back from lulu market, micphone is not woking, so lulu referred me to dell service center in hawalli, gave it but they stole my battery in the dell service center,and told me they dnt have it. i was very stressed and sad about how this kind of thinks could happen in such a good company like dell.

We bought a Dell Computer for our daughter for college a month ago. The first couple days of use it started turning off by itself and the curser would dissappear. It was upsetting that she had this added stress and no one with any type of knowledge able to help her. My husband spoke with several people, was disconnected and transferred to several people spending anywhere from 1 to 2 hours on the phone everytime. Finally he spoke with Kinish and Patrick who told him they were going to give her a new computer and an upgrade for all of our troubles. They said they were having computer problems and would not be able to place the order until Tuesday (this conversation was on Saturday), Well Tuesday came with no phone call so I called and went through the same runaround of ineffecient people half way around the world, barely able to understand what they are saying, finally after more than an hour I was able to speak to a supervisor who said there was no record of them replacing and upgrading the computer.

I told the supervisor Lallien that I just wanted now to return the computer for a full refund because this customer service was the worst I have ever dealt with. He offered to replace the computer with the same one. I told him I wanted him to honor the promise made by kinish, and patrick on Saturday. He said he could not. So now I am waiting for a call from some team that I can complain to. It will take 48 hours before I receive a call. I have three Dells in my household. I am so appalled by your customer service. You need to go back to the basics of caring about the problems people have. stop hiring cheap help it really is inadequate. I asked Lallien for a number or address that I could complain so that the message would get to Mr. Dell. He told me that would be through these people that would be calling me in 48 hours. I got on the internet to find somewhere myself to get this message out and came across the article about Dells crappy service and how Mr. Dell cares and wants to know about the problems. Maybe your customer service reps should know where to direct those complaints. I really hope that someone cares enough to contact me ASAP. I have an 18 year old,first year of college dealing with a messed up computer.

They refuse to cancel a warranty that I called and canceled a month ago. They said it is too late to cancel it now. They are billing me for something I don't want nor plan to use. They are billing my account for $278.00 for a warranty I canceled a month ago.

I bought the 3-year onsite service from Dell because I'm computer illiterate. Not only they require you to do so many things before they even talk about sending someone in. Even after they did, it became a software problem and not covered. When they were trying to sell you, it covers everything. But when it comes the time to use it, it covers nothing!!! If I will never ever buy anything from Dell again, never, ever. This is a company that does not care about customer, does not care about their reputation. If you ever think about buying anything from them, think again!!!

I have had nothing but trouble with Dell since I have begun pruchansing from them. I have bought 3 laptops and they all 3 have problems. Their customer service is the pits. No one speaks english and when they screw up, I end up on the short end of the stick and paying out the rear for their mistake. I recently ordered a dvd burner bc my laptop was suppose to come with one but since I didn't realize that it was not a dvd burner and only a reader, it was my fault and too late. Ok, not big, so I bought one. They sent me one and at the time I received it, I dropped and broke my laptop and it took 5 different times in the Dell Tech shop and 3 months. Finally I try to install and darn it wouldn't you know that they sent me the burner to a desktop and I only had a certain period of time to return it. Though my laptop was in the shop numerous of times because their tech people didn't know how to fix my computer, somehow it seemed to be my fault. They would not exchange or give a refund and made me spend 4 hours of peak minutes talking to at least 7 different non-english speaking customer service people, who I had to continue to repeat my issue to. This was very frustrating. I will no longer do service with Dell.

there should be a person who can solve the problem when you call in.

I bought two in Nov 11,2006 for my daughter and I. Put 2 yr warranty on both. Put on my credit card. Was offered one of there's Dec 6. They immediately put both on theres but, At christmas was begging them for money to take at least one off of the merrick card. Both went back and they talk me into buying more expensive one so I did get XPS 410. I told them I only wanted 2yrs or warranty they told me I had to get 4 now i know why. Fernandes boss told me promised me he would fix my then 12yr old dell. Never happened I begged I have about 250 emails if they didn't take them. They come on machine. I know they do.

I am now on my 8th rplacement I paid 1800 in 2006. 2/6/07 was my first replacement computer I have had at least 6 and this one is refurbished. I spend all day literlly fixing them. I have learned how to but, if I get stuck I call but, usually get hung up on because i will nicely say that they don't have to spell out things or go slow I will keep up. I have lost so much money by ID theft getting credit reports and going to cancel but, computer would be down. So i can't as I have no means to get information after trials. I have been looking for online work due to being disabled and in CIvil suit had 5 Breakdowns I am sure one was from this machine.

Right now on this refurbished one I got two DVI plugs nothing to plug my DGi into the monitor into the towner blue plug. I didn't have any moeny to buy it and order it but, I called for days the man that was hanling case but, he never called me back so My mother had to pay and order. That took another 2 weeks. It has been horrible 1240mth is nothing to be spending on Dell. It sounds so well you know loosing a home over computer? But, that is what it boils down too.

They yet to send me all the parts i ordered. I ordered one for my duaghter last year with one yr. warranty and they never sent the cd the black tray part as the door hangs open. It looks horrible. A girl I asked her not to wipe out partiion as I have lost so much information I don't have time to back up it takes a day to reinstlall which i do at least 3 times a week. My cd are bare. I stay up for nights in row trying to get caught up as. I wanted to return they said wouldn't charage me but, did the first week. another one. It's the treatment the money and the refurbished 1800 computer the time I spent on learning how to repair. This is a hard drive left here that i repaired as I have been waiting for one for over week and 1/2. They still have not sent it but, they no i am on but don't know how it dies all the time.

Please nobody wants to go up against them. I want a new model. I would love my money back but don't know where to begin.

After the first couple of days after setting up and using my Inspiron 530, I did some research into why the system was running so s-l-o-w-l-y. I had 1 GB or RAM. Everyone knows you need at least 2GB of RAM, 4GB is preferred. The Inspiron 530 won't take 4GB of RAM. (Aw shucks). I maxed out my system with 2GB of RAM, but that made very little difference in system operation.

Apparently Microsoft knew there was a problem with Vista in the way of RAM resources, so they provided a little goody called ReadyBoost. By plugging a 4GB or more of USB RAM, you can probably make your system more responsive. I tried this on my Dell Inspiron 530.
In my case, it doesn't work worth a s**t.
Okay, it's clear to me now. Apparently you do have to hit me over the head with a hammer. Dell products suck. Microsoft products suck. I've been struggling to use them both for years and dealing with the resultant frustration.
Fortunately, there is a solution. Prior to using Wintel computers I was using Apple's Macintosh computers. I had switched over to Dell and Microsoft only because it seemed that it was where everyone else was going at the time. I am at a point in my life where I don't give a damn what everyone else is doing. I do what I want to do, and what I want to do is use a computer system that responds instantly to what I wish to do without asking me permission to do the things I try to do. I want an operating system that doesn't slow me down with information balloons every time I click on an icon or run down a directory list. If I want more information I'll ask for it, I don't need it shoved in front me.

And so, thanks to the fine work produced at Dell and Microsoft, I've decided that my next computer will be a Mac. At least Apple appears to have an idea of what "user friendly" means.

I spoke to 3 different customer service departments and finally I was told that Dell rep had to "open a case" and then I would need to talk with a "Resolution Agent." I am still on hold and this has taken 2 hours and the matter still is not rectified. Their return policy is devised to confuse, then they put you on hold or disconnect, pass the buck and take up 2 to 3 hours of your time. It is unprofessional, ridiculous and counter productive. I never want to have to return anything to UPS again. It is a nighmare! I am a paralegal and this debacle set me back 2 hours and now I am working through my lunch to catch up.

i purchased a dell lap top for my son. we ordered on line and my direct deposit had not showed up in my banking account. 5 minutes after we placed the order a Dell represenative called and said the transaction could not be completed at this time and to try again later. The next day i checked with the bank and my direct deposit was there and we ordered the laptop. We got a confirmation saying when the 1 package would should (only one confirmation).

On 9/10/09 we recevied two laptops in two separate boxes. my son called and they said they would send a shipping label to send the 2nd laptop back. i checked my checking account and 1308.04 had been taken from my checking account twice on 9/8/09 leaving me with a negative balance of $428.87.

i called to dell and spoke with them and they advised after they received the laptop back then i would receive a credit for 1308.04 IN 8 TO 10 BUSINESS DAYS. i told them this was not acceptable that it was not my fault and they they could not just take my money and hold it like that. i explained that was my money for my bills, food and gas. i am a home health nurse and can not work if i do not have money for gas. the man i spoke with was professional yet uncocerned with my situation.

i advised him that we only received one confirmation and not two or we would have called them, he did not deny this but still could not be of any help. i even asked if i could give him the tracking number when i sent the second laptop back if they could go ahead and refund my account. he advised no mam, that is not dell's policy you will receive your refund in 8 to 10 business days after we receive the laptop back.

This is very unfair, since it was not my mistake. now i have to find away to make ends meet and pay 103.00 in overdraft fees and probably a late fee on my car payment. $1308.04 (which dell said they would refund but it it going to put me in a real bind until that happens. I should have 1585.15 in my checking account instead i have $175.11 to live on until i receive the refund or my next paycheck which will be 9/24/09.

Either way i will still get behind on my bills) $102.00 for overdraft fees caused by dell taking my money out of my account without my authorization. I also feel like i should receive $24.00 an hour for all the time i have spend trying to resolve this, which included talking to Dell, emailing this and the better business bureau.

I recently bought a new netbook from dell, Wile on their website I was customizing my order There was a "select my hot deal" option where I could chose from a few different products for a fee to add to my order. I came across a product called (Creative Labs Vado High Definition 2X Zoom Digital Pocket Camcorder - Silver)

I decided to purchase this camera due to the fact of price and it stated in the title it was a Hi Defamation camcorder. Well after I made my purchase I looked at the online invoice and it had changed the camcorders title description to "Vado Pocket Video Cam with 2X zoom - silver"

This is the lower end non HD version of the camcorder. Dell had me be-leaving I was in fact purchasing the higher quality/HD camera when in fact they have deceived me. I figured it out after looking online at the cameras manufacturing website they they make two models one HD and one that's not.

I do have screen shots showing them advertising the HD model camera for $40 while customizing your new computer system.

I also have a screen shot showing my invoice after the purchase stating I was getting the lower end non HD camera (with the title description not being the same as the one I orderd with my new pc.

dell responds with: We apologize for any inconvenience encountered. A Dell representative contacted Ms. to address the issues. The representative informed Ms. the website for the hot deal stated the camera was silver and was originally sold for $84.99 which is the camera on her order confirmation. The High Definition camera comes only in black and sells for $199 originally and is clearly not the one in the offer. Ms. Vanspoor was advised we would have the appropriate people notified about the confusing details for the item. We thank Ms. for her feedback and have forwarded it to the proper authority for consideration in future customer service policy improvements. Her request to purchase the high definition camera for the promotional price listed on the website is respectfully denied....

Out of all my calls to Dell, including passed from customer service rep to rep, only one spoke understandable English. Just from that fact alone, I will never buy another Dell product.

I called back the returns department and their comments were technical support fixed the issue, which they didnt; And they wont take back the laptop without charging me a restocking fee. At this point, I am so frustrated with Dell and their deceptive business processes and lack of customer service, I just want my money back and they can do whatever they like. I feel like I have been put in a situation where you buy you keep it.

I bought a dell vostro laptop about 10 months ago. I paid extra for the extended protection warranty. The computer still has another 4 months on the factory warranty. Dell has to have the WORST customer service I've ever dealt with. After talking to 10 people (none of whom can speak English--much less understand English with my southern accent), I finally get a rep (Iyeana) who has attempted to help.

After arguing with her on the phone for 48 minutes--she finally concedes that yes, my computer is broken. She sets up a time to send a technician out to replace the hard drive, motherboard, & something else. The tech comes 4 days later, puts the new parts in & then informs me that I'll have to install the operating system myself?!! (I'm not that computer savvy--I can assure you!)

So the Dell rep, Iyeana, calls me back & I'm on the phone with her for another hour (this is my cell phone--so I'm paying for this!!), and after we install the 8 discs, then she informs me that I'll have to install all of the computer's drivers myself. I'm supposed to download them from the internet (again, how am I supposed to access the internet with no computer that will work?) and figure out which drivers to install?

I informed her that I paid EXTRA for a warranty--why couldn't I send the computer back, let Dell fix it, and Dell just send it back to me? "Unfortunately, we don't have anyone available to do that", is what she tells me in her broken english. I shouldn't have to do THEIR job!

I will never, ever buy another Dell product. This is my 4th Dell computer & the one before the laptop has been nothing but problems either. My first one is still going strong (at my job).

I have been a loyal dell customer for years. I actually always had great experience until recently when I had a problem and had to get in contact with their support. services. I recently purchase a new lab top from dell and it's been a nightmare since I received it. It never works well so I am constantly calling dell customer and tech service which is the worse. First of all I can't understand what they are saying. After 3-4 hours of trying to resolve my many issues I still get no where. I was assigned an individual by the name of Saran who never returns my calls and is no help so I contacted tech support. I finally get someone who can help after 3-4 hours of trying, taking time away from my new born and 5 year old son. I am now exhaused I have already had it replaced once and everytime I chat with or call support they tell me to do the recovery cleanup and that only helps for a short while then it starts messing up again.

I called customer service because I had contacted Tech support so many times and they keep telling me the same things that don't work. I explained to them that I give Dell alot of business and even have a small business where I bought many pc's and servers from dell. The million customer service rep I spoke to that night said that she would transfer me to tech support. When I told her I've been there a millions times in the last week she said she would send me over but stay on the line and explain my issue which she never did. After being on hold for 30 minutes I was hung up on this happen several times. I wanted to contact the coporate office to let them know that they lost a customer that spends alot of money with them every year and when I told them that they only laughed and said do what I want.

Dell already lost a loyal customer but I wanted to at least let someone know at corporate support that this has happened so it doesn't happen to someone else. I've only had this computer for a month and the first week I was told to get my item fix I would have to pay, I just payed over $800 for this computer I am spending nothing else. When I ask to speak with someone in the US they told me I have to pay. When I ask for any help I am told I have to pay I just brought this computer and believe me I am paying alot but I promise you I will never pay for another Dell. Buy a Mac or a computer that actually work. Dell take advantage of their good customers . I finally asked to speak to a manager at the customer service and instead of trying to help me when i told him about my problem he said what do I expect it's a machine it breaks, I understand that but it's suppose to work and not be broken when I receive it and people who is suppose to help me should help and no put me on hold forever, make excuses, and pass me around like a bowl. I am so disappointed at Dell and I want the world to know thier customer service is the worse and is no service at all and I promise you that all my business associates, clients, staff, family and anyone with an ear will know about my experience with dell.

Last month, my laptop went down, I called Dell as it's still under warranty.

I told them that I changed my address, so Dell sent me the empty box to my current address.

However, after repair, they sent it back to my previous address which is 2000 miles away from here.

I called the customer service over 20 tims over the last month, however, nobody could solve it. (even though some representative promised me that they'll take care it right away, but the truth was they were cheating me)

Basically, I have to call Dell for 1-2 hours everyday to ask for the status of my laptop and possible solutions

I swear I won't buy anything from Dell again.

After using a Dell Computer for 6 years, I decided it was time to purchase a new one. I had a colleague who warned me about how bad customer service was, but since I never used customer care with my older computer, I wasn't worried. Foolish me!!! I ordered an Inspiron546 with a 5.1 sound card. In my naivete, I thought having a 5.1 sound card would mean I could use 5.1 speakers. Wrong! When I got the computer I discovered that I couldn't connect my speakers.

I called "customer care" where I was told that the earphone and microphone plugs on my computer could be programmed to work. The technician spent about an hour uninstalling and reinstalling drivers and then claimed he fixed the problem. It didn't work. That evening I waited in an online "cue" for over an hour for help. The technician I finally got tried all of the same things with no luck. She/he finally said someone would call me the next night to assist with the problem.

The next night, after 2 hours on the phone, I was told that actually, I couldn't use 5.1 speakers without an adapter to plug into the single speaker port. That in fact, if I'd purchased my speakers from Dell, they would have come with an adapter too because this model of computer doesn't come with ports for 5.1 speakers. Guess what...the "adapter" suggested doesn't exist!

This I learned after trying to call customer support 3 more times and each time being looped BACK to the hell that is "customer care". If anything doesn't fit exactly into the flowchart, their answer is to put you back to the start of their customer care call center. The second time I finally reached a REAL person and told him I wanted to talk to someone about a speaker card that I couldn't appear to use, he forwarded my call to a DISCONNECTED number.

I finally called my sales team, where the poor guy didn't know what to do but promised to pass my name and number higher up...yeah, right, that's going to work.He did have someone who works with parts orders call me and they confirmed there is no such adapter. Dell's website says you have to call Customer Care to return an order. Guess what? If you call customer care, there's no option that covers "returns". Oh, and 4 days prior to this, I emailed my problem. Of course, I had to select a category which didn't quite fit and received an automated response for things that don't address my problem.

Something even funnier..there's a link to "tell us what you think" to improve the automated response system. Guess what...It DOESN'T work! All this leads me to believe that Dell doesn't WANT to hear from their customers. I'm going to return this computer because of the sound card, but after my experience, it's really all about the TOTAL lack of "customer care"...more like "customer DON'T care".

I ordered a Dell computer for $300. I gave them my debit card number and they promptly took the money. They called and said the order was wrong and that they would have to create a new order. I agreed. They did not return or use my money for the new order. They kept it and tried to get another $300 from my account. Luckily, I did not have the money on my account. They told me that they have no record of them taking money out of my account. I had to produce bank records and go fax the information to them. Now they say that the money was put on hold and they will return it in 48 hours. I have my doubts. Please don't to business with them unless you are prepared for major hassles.

Dell claims that they sent out another one but no one was home to receive it and that now they are out of stock. I was at home all the time on vacation at my daughter and received other packages at that same time from other companies. Must I now remain without the sleeve because of the carrier or DELL?

I want to talk to someone that has the abilty to take care of the problem.

They said I need to pay further warranty and thet would not sponser the software of my computer unless I paid them a large amount of money. Lost of jobs, communications, loss of monies unlimited.

Dell sent me the wrong printer adapter cable when I bought a computer. After a week of emails I got a return authorization no. But by this time I was on vacation. I didn't get to that email until several days after I returned. I first noticed they had cancelled my no. because it was more than 15 days, and wouldn't give me a new one. I'm stuck with a useless cable. They also had wanted me to print out my UPS form--duh--my printer doesn't work. I had a lot of trouble getting my laptop software to work and it took hours of calls to India to get them worked out on multiple days. I'll look for someone else next time, maybe Gateway.

I ordered a Dell inspiron 1525 on June 28th. With that I ordered a bag and mouse. I got the dell three weeks later and the bag and mouse as of August 31 have not arrived. I have spoken to and reordered from Dindi 3 seperate times. REF#118788428. This number is etched in my head. She always calls back but still does not know why dell cancelled the order al three times. She never has any information but is always glad to reorder using my credit card then credits it back 8 days later. This has been a nightmare.

I have had issues with my Studio 1735 since April 2009. It got worse when Dell sent it back to me as fixed in April 2009. I have been trying to get my laptop fixed sinced. The latest incident was 8-26-09 when i spoke with a lady named Ellen in the XP Team Employee Purchase Program, (she was the 8th person I spoke with after being transfered to person after person saying i was transfered to the wrong department),

Ellen troubleshooted for hours and refused to send my laptop to the depot to be repaired. ONly then i was notified that my warranty expires 8-28-09. She said if it was a hardware problem then they could send it off; later an error came up that it was a hardware problem, she then put me on hold then came back and said she will send the hardware to me and i have to install it myself (unexperienced).

I asked if there was a problem because my warranty was up in 2 days and she said no it wasn't because the problem exist before the warranty expired. She then offered me a call back to make sure the laptop was up and working and she never did. I am experiencing the errors on the hardware and my software has stopped. I have been calling everyday since and i have gotten no where.

today 8-31-09, i have been on the phone for hours and they have been transfering me to every department who says they cant help me. They explained the problem has not been resolved but i am still covered until it is but i am on line now with the 7the person who says i was transfered to the wrong department.

I am upset because i have an online class that I am not going to be able to have my first assignment completed in time and I have burned my 450 minutes i get monthly on my phone, by being on hold. I am wanting to know my rights and what i can do about my situation. I am not getting anywhere and I am backed in a corner. the customer service is terrible, even the management because i spoke with a couple of them. My laptop still have hardware errors and the battery sent is faulty

Called tech support regarding my screen dumping every fifteen minutes and then rebooting. Tech support answered and said they would have to transfer me. Frances in Manila was the Tech support guy who couldn't help with the problem. He transferred me to India. Support in India said she would have to transfer me which she did to El Salvador. Transferred to refunds department in El Salvador where I spoke with the rudest guy I have ever had the displeasure of speaking with, Giovanni. It was obvious that I couldn't talk with him so I asked to speak with a manager. He said the manager would tell me the same thing and I again asked him to transfer to the manager. The manager, as with everyone, apologized for the long phone call. He said he would transfer me to tech who would need to have a case number drawn up and then they would transfer back to refunds so that it can be enacted.

After approving that the computer is not working and that I can return it without restocking fees. I explained to her in this call exactly what the screen was saying as the problems history was long and it seemed the shutdowns were all the same problem.The tech support woman in India said that the manager "would like a quick word with me". He got on and rehashed what she had said by stating "you will get a full refund for the laptop with no restocking fees. I am going to warm transfer your call so you will be connected immediately". That warm transfer resulted in being transferred back to Giovanni, the guy in El Salvador who is a.)extremely rude and b.) should not have anything to do with customer service.

Transferred back to Giovanni at the refund office in El Salvador. He looked at the case #804 051 839 that approved the full refund without restocking fees and he said that still did not have the trouble shooting. I said if you go back and listen to the phone call with India I gave her the information and she said since I didn't get the product I bought that they were refunding me everything and will not charge a stocking fee.

I asked to speak with the same supervisor who transferred me over to tech in India who went through my case and assigned the case number and said I would be refunded. I was told he would tell me the same thing that the documentation wasn't there. I asked Giovanni again to transfer to the supervisor. He said the supervisor was busy but would be with me in a few minutes.

Giovanni in the El Salvador office said the manager was still on a call and would still be a few minutes. I said ok. Giovanni came back on and I said it has now been a two hour and eighteen minute call and he said "I don't need you to remind me of the time of the phone call" and said that "we are the only ones to allow refunds with proper documentation". I said I will still wait for the supervisor. Phone was disconnected from their end

TOTAL TIME OF PHONE CALL: 2 hours and 28 minutes before being disconnected and I still have a computer that does not work and told I will have to pay a restocking fee, over $150.00 U.S. dollars for returning a corrupted product

Called Back. Michael transferred me to returns department. Spoke with Tony in El Salvador at the refunds desk. Came back and said the manager is not available and that I would have to pay the restocking fee and that they all discussed it. I said that the case from India #804051839 came from tech support and that my computer is not working correctly and they have approved it.

I told him over the 2 hour and 28 minute phone call earlier, I didn't get upset or raise my voice. I said in this phone call which was at 23 minutes that now I am getting ****** and I want to talk to the supervisor there in El Salvador who transferred me to Tech in India so I could get a case number so it would be approved. He again said the manager was not available.

I lost it. I tried getting ahold of someone in the United States who could help and each phone call I was transferred to India. At this point I have a 1200.00 computer that is less than a week old and shuts down every fifteen minutes.

My Iphone battery needed recharging so I hopped online to begin finding out how to get this piece of crap computer off my hands at this point. I want nothing to do with Dell ever again. This entire scenario doesn't even begin to reflect the problems. The previous day I called about missing the printer and was told 5 different things from the shipment wasn't picked up by Federal Express to that the order wasn't processed yet to that it was shipped on the 17th of August to there is not tracking number to there is a tracking number. I finally cancelled the printer as it was obviously in the nether world.

IF YOU EVER THINK ABOUT GETTING A DELL THINK TWICE AS I CAN GUARANTEE IT WILL BE THE MOST FRUSTRATING AND TIME CONSUMING DECISION YOU WILL EVER MAKE.

in Dell.

In the meantime I was charged for it. I did get it returned but was charged for the shipping. I was told I would receive a refund (Already made 2 auto payments in the meantime) I am still waiting (6 weeks!) I will never ever buy a Dell computer. We do not have a computer now and my kids just started school.

answered a email to take survey for dell & purchase to promotions. so i did netflix & disney books & was going to recieve a Dell Laptop & i had purchased a 1510 Dell a few weeks before. i thought dell would stand good on there end of the deal. i have temeanal cancer i was planing on buying three for me kids before i died. there moter killed hrself 11 yrs ago

I bought a Dell Studio Laptop in Dec2008. The keyboard keys keep falling off..and Dell could not provide a good customer service. I call technical support and I kept getting transferred to Customer Service..basically I was going in circles.

I ordered an XPS laptop which arrived not as originally configured and was sent a replacement. The replacement was defective out of the box. (mouse pad key stuck). I called support within hours of receiving the replacement and was routed in a circle from one out- sourced East Indian phone number to another, finally back to the first number.

All I wanted was a new replacement, and all I was offered was a repair, well for the $1200.00 I paid for a NEW operational unit, a repair was not reasonable. I have returned the laptop for credit. Beware! If you must purchase a Dell, only do so through a retailer where you can return the unit for full refund. If you call support you will not be connected to a USA based support system!

All the customer service reps were from India and had no idea how to help, much less understand what I was saying. Towards the end I was screaming at them. A few times, they simply hung up on me. NEVER, EVER, buy a Dell computer, printer or anything Dell because they have no customer service afterwards! Buy American and deal with Americans when there is a problem.

We ordered a replacement printer cartridge for our Dell printer. We were unable to print because of a "cartridge compatability" error. I figured, it is just a defective cartridge, not a big issue. I know 100% quality is not possible. My issue is with the out-sourced (apparently India from the accents) Dell customer support process that not only takes at least 15 minutes to navigate, but yields nothing but phone transfers. The first round of customer no-service resulted in over 12 transfers and eventually a lost connection. For the second round, my wife called as I was in a state of extreme anger, she endured 6 transfers. Each time having to provide the same information (order number and name), the issue may eventually be resolved, but it is absolutely evident to me that Dell has a strategy of making customer service so difficult it is imposible to ever return or repair anything they messed up. You bought it, it is now yours even if it does ot work.

For the three days following that and continuing to this time we have still not been able to resolve this, find out where to send it, get a return authorization number or any help. They have called for hours and then I took over and tried to get resolution for hours. We have been hung up on, yelled at, cussed out, refused help, and told there is nothing they can do, mostly by non-English speaking and non-English understanding CSRs.

From our experience, and from everything I've read on these sites I think Dell must be the worst company in the world. I have never seen anything like this in my life. They will never buy another Dell, nor will I, we will tell everyone we know not to buy a Dell, I plan to hang around the computer section every time I go in anyplace that sells Dell and tell people to never buy one because they will be out of luck if anything goes wrong.

Unbelievable; unconscionable; abysmal; the worst company and customer service I've ever dealt with in my life, and I've been around for a while and. The company heads must be insane.

Besides a Laptop I also ordered a cordless keyboard, mouse, 22" flat screen and a remote docking station. The original order was placed 07/16/09 however the Laptop wasn't delivered until 07/29/09. There were problems with the set up and I had to pay the Geek Squad to configure the system so it would work that took until 08/11/09.

When I attempted to use the keyboard I discovered it was a total piece of Logitech Garbage. I called Dell and requested they send me prepaid authorization to return the keyboard/mouse set and credit my account. They have refused to comply since in their opinion the appropriate timeframe has elapsed.

Dell doesn't care that the Laptop didn't arive until 2 1/2wks after the keyboard; they think I should have just played "air keyboard" to check it out before the rest of the setup arrived.

We are fighting it out over $65.00; everything is financed through Dell so the ball is in their court. I bumped up my complaint so now they are asking for "special" permission to statisfy my request. $65 bucks come-on I am paying them 2 grand plus financing. When does the customer become important.?

I have a charge on my credit card from a Christina H. out of California. I called and explained I am not that Christina that placed that order and they wanted to argue with me and placed my account on hold and told me I would recieve a form to be filled out. The order is for a smart phone that is almost $700.00. The charge is on my credit card, it is showing cancelled but I am unable to get into my account and I can't get any where with this when I call, I am put on hold for very long times and then disconnected.

The Dell Web site and especially support is a joke. I just pent an extremely long time on the chat system waiting. I was number 19 in the queue at the start. While waiting I was able to prepare and eat lunch, wash the dishes, go to the bathroom and make a couple of business phone calls. When my time came to chat, the server went down. When I tried again, I was 21 in the queue.

Either Dell has reduced the number of support techs or there are a great deal of problems with the computers. I have two other Dell laptops dating back 7 years and never had the problems with support that I have now.

This doesn't even scratch the surface of my recent problems. Just getting the laptop I ordered was a nightmare to lengthy to discuss here.

I received a call at work from Dell customer service asking me if I wanted to purchase an extended warranty. I told her no and do not call me at work. She continued to ask me about the extended warranty. I hung up. She called back twice more. I can not take personal calls at work.

My computer would not let me log on , so i called tech support and they told me i need to pay 50 bucks in order to even speak to tech support. And I said what if you can not fix my probblem he said if i pay 50 dollars they could fix my problem, i was not to sure of this so i spent the next 10 mins asking for a supeviser which i was never allowed to speak to. He then hung up on me. This CO should be put out of buisness or train there India techs a little better customer service techniques. I am really pissed that i have spent so much money with them..

I called the 800 number to place the order and got Monica(a nice enough young lady)with a heavy accent. I could not understand her and she could not understand me. After repeating myself several times and being put on hold several times, I finally got the order placed.

I was given two order numbers and was told I would get a conformation email detailing my orders and shipment details. I paid with my Visa and noticed that the authorizations hit my account but never received a conformation email. Several days later I received part of my order but not the second half. I decide to check my Visa account and one of the authorizations is no longer there. I call to see what the problem is and the order had been canceled. When I asked why?, I was told: "there was a problem with my card". That was a lie! I saw the authorization the day of the order.

My recommendation: Don't get a Dell!

I recently, as in the last two months, bought a new Dell Laptop. Of course it was financed through Dell also. My biggest complaint is that Dell does not have one person who can speak English in their customer service Department. How can they rate so high for customer service if they don't have people who speak good-old-American-English who can help me solve a simple problem? So who is doing the surveys that release the data saying Dell has such awsome customer service when I can't even understand the person on the phone helping me?

I will not buy another Dell until they decide to bring some English speaking people into their customer service department. Also, you can't even call or write a valid complaint to their corporate offices. I tried and got a voice mail from "yet another person from India" calling to offer help. Are these people stupid? I wrote in my letter very plainly, in "English" we were having a communication problem because of the language barrier.

So what do they do? They have someone I am still going to have a language barrier problem with to call me. I am not prejudice but in todays economic hard times I am highly insulted that Dell has not hired more Americans as employees for this area of their business.

When i told them i had proof of the camera i ordered they didnt care, as long as it doesnt show up on their computer screen the customer is always WRONG, not matter how much to complain. So i needed the camera for a trip i was going on, so i had no choice but use the camera they sent me.

You would think that they would say "OK we will sent out a new ac adapter to you right away", but nope more questions about the "laptop". i thougth that telling them what the obvious problem was, would help THEM speed things up more but it just slowed it down more. I WILL NOT be purchasing a dell ever again. Thanks for listening.

As a Brand New Customer, I have had the WORST CUSTOMER SERVICE I have ever had for any product I have ever purchased! I ordered a laptop, then accessories on the same date Aug 1 for my daughter to start college with in TX on Aug 20. The laptop arrived 12 days later, but no accessories. When I called Aug 16, I was informed that the accessories order was CANCELLED Aug 4 - 3 days after I placed it! No one ever called me or emailed me to let me know this.

Since my daughter was leaving in 4 days for college, I reordered the accessories. I asked if they could rush the shipment and they could, but it would COST ME $35 more and he couldn't waive the fee! I was shocked. I told the agent to order and I would contact customer service to take care of the rush shipping since it was obviously DELL's error. I proceeded to call Dell customer service 3 times that same day and was disconnected from the foreign speaking agent before I could finish explaining the problem.

I was so frustrated, I finally went online and emailed them. Then I get an email back from a foreign agent that the order number I referenced was for the shipping charge for the items I ordered and they couldn't waive it! Obviously someone who really took the time to understand the issue or else was too incompetent to do so! So I responded that I will need to take this up with a supervisor. The next day, I get another email that there was nothing they could do. I could hardly believe what I was reading. I was having to pay EXTRA for THEIR ERROR?

To make matters worse, I also received at my NC home, several (not all) of the items I ordered that were to be rush shipped to my daughter in TX! To add salt to the wound, I tried to contact customer service again only to be disconnected before I could get to the correct party! And the automated call menus are another source of aggravation!

I finally got thru on Aug 20 to an AMERICAN that could understand the issue I was having. At that point, my daughter had just left for college and had not received any of the accessories that were to be shipped to her. Dell let me and my daughter down! I told the agent that I would NOT pay for the FedEx charges and that I would RETURN ALL THE PRODUCTS I ordered at THEIR EXPENSE!

I have had enough runaround, disconnected calls and incompetent people on emails to last my lifetime from this experience. Not to mention all the stress and aggravation this created in the middle of trying to help my daughter get ready for college! I refuse to let her get this same runaround and lack of decent customer service if she were to have a problem with the laptop!

My company of 5,000 employees has all Dell equipment, so I made sure I contacted our Purchasing department to let them know about my experience. And when I meet with our CFO next week, I will let him know the same thing. I had planned to replace my desktop at home this winter, but after this experience, I won't be calling Dell to buy ANYTHING!

They just lost 2 sales and I will be certain to let everyone in my company, my neighbors, my social & business networks, etc know what kind of experience I have had that started over a $35 rush shipping charge from an order error by Dell! I see business practices at Dell that I would never dream of exhibiting to my customers! I won't be disappointed by Dell again!

I ordered a dell mini pc on line, and right after, i ordered it, i realize that it just had a 3 cell battery..i wanted the 6cell cell one..so I called right after to see about changing the order.i talk to a rep in nashville tn..and he told me he would order one with the 6cell for me,,and to call a number he gave me, to cancell the 3cell..I called, and told them that I wanted to cancelled it, and they gave me a cancelllation number..But guess what, they cancelled the wrong one, the 6 cell..and sent me the 3cell..and now they are making me pay shipping fees and restocking fees...they were very rude to me..

In order extend my warranty on my laptop i have contacted dell customer service and i have purchased my warranty through my debit card on the phone. Dell guy took my card details and charged me for the warranty. After 2 days i was surprised to see few fraud transactions worth 660$ on my card. I am sure that dell has misused my card. I want your suggestion on this. Thank you!

Customer service is saying that Notify department haven't informed shipping. Should I care? For me this is same Dell. Customer service people are rude and can't do anything. My last purchase from Dell and any Dell product

The service provider for the dell in south korea a re horrible. not only i needed them to call them for at least 5 times but every time jst resulted in passing on the calls. even speaking in korean hasnt help much. those people shold not be allowed to provide service. i have never seen such service providers who cant even provide a service man who can come and repair the laptop even when i was ready to provide the charges. its a n horrible nightmare. it has resulted in delay of work...a lot of streess ...and a lot of talephone company billing

Ordered a Dell studio 1555 on June 3/09 for my daughter as a HS grad present for her to use at university. Expected date of arrival was June 16/09...called on the 18th and there would be a 4 - 6 weeks delay! After spending hours on the phone with several customer service people getting the run around (you see they wouldn't let me cancel the order and somehow got an authorization to hold $1200 credit on my Visa until they got around to shipping my computer) I finally got a manger in India that promised it to me in 3 weeks. I had no choice.

The computer arrived in July and worked fine for a few weeks then started messing up...slowed down to a snail's pace; wouldn't connect to a wireless connection, webcam not working, booting me off the net etc. After spending another 3 days on the telephone with technical support...being bounced around to different countries and the wrong departments..had to do an entire reinstall of the OS & drivers (the discs sent with my system were not the correct versions OS & system drivers)....losing my recently purchased McAfee subscription. (McAfee immediately helped me reinstall) the laptop worked fine for a couple of hours and then acted worse than before I started the fix.

Called again this morning and they want me to ship back the computer so they can repair it...it is brand new! So I'm getting a refurbished machine. They will not replace it or refund my money. I cannot reach anyone in Canada customer care (in India). Bottom line...they sold me a defective product and will not honour the warranty. They won't help me at all and I'm stuck with this laptop. I am writing this from my desktop.

I've lost several days of my life on hold being bounced around the world to try to find someone to help me...literally hours and hours. Still no satisfaction. I am out $1200.00 CAD and my daughter is going off to university without a laptop as I cannot afford to replace it. I intend to make a complaint with consumer affairs here in my Province and with Ottawa if possible.

I'm tired of being lied to and ripped off. I will not let this go...my experience with Dell has been a total nightmare and I wish I had surfed the net before purchase and was aware of the terrible service, shoddy hardware & illegal policies that has made Dell one of the most hated companies on the planet. They are stealing from people.

purchased a Dell XPS M1730 approximately a year and a half ago for over 2000. It was advertised as the ultimate gaming laptop. Since then it has been nothing short of a glorified paperweight. The machine struggles to run even the simplest of games and an incredible 10 fps. We (my partner and I) have had to call Dell customer support service on 4 seperate occassion, and belive me, if the customer support wasn't so awful it would have been alot more. On each occassion we had to overcome the maze of re-routing during which we were hung up on on 6 seperate occassions!

The machine has had parts replaced, been recalled and serviced, we have had technicians come out and look at it and frankly nothing has improved performance. After a few months on every occassion the computer has just started to run like a stone aged 'hamster in a wheel' computer.

I don't even mind this so much except for the fact that 'customer support' is nothing short of abuse from some indian call centre, where as a result of language barriers, the supposed customer service representatives hang up on you the minute they think you might have cause to complain.

Furthermore I now find myself in the position that my 'warrenty' has run out, so every time the laptop starts to slow down again, I get charged for Dells services to make my computer run as advertised! At the very least I do not see why I should continue to pay for a product that has never performed the function for which it was advertised! Please if there are any legal experts out there reading this contact me and give me some advise!

I have not been receiving emails for an entire week now. When I call "Customer Service" (in India) twice I was "redirected" and they hung up on me! Twice in a row! I have the Dell email and they seemed not to care at all. Very bad. Very discouraging. I expected so much more from this company (until I started reading the other complaints!) I have not received my emails over a week now.

computer it will definitely not be a Dell.

I have just found out the hard way what a "limited warranty" means. The power supply (PSU) on our new desktop PC died in under 3 months. Staples agreed to replace it but told us that if it dies again, we have to pay for it since there is a limited warranty meaning that they replace one part ONCE. So this means that if this is an ongoing defective part, they feel free to keep selling it and I have to pay for having it replaced from now on.

NO, I don't believe in extended warranties as that means a company won't guarantee the quality of their products long term correct? You have to pay extra for quality is how I interpret this. I work for a medical lab instrumentation company and we would never require a hospital to pay for a part that turns out to be continually defective. While we improve "bad " parts, we at least keep replacing defective ones for "free". I will not buy another computer from Dell. Another problem is their lack of general email address for basic comments and complaints. If you don't have a documented current problem that you have registered with them, they don't allow you to just send a comment.

When i argued that they never sent me the CD, the tech told me if all needed was to restore, i could use the control F11 option when the system boots. i survived a few months. now, the system ends with access error so, i couldn't use that option either. Again i call DELL, they claim because i used the corporate discount plan they don't send the CD and that i have to buy the OS from DELL. About 500$ worth of hardware and all my photos/videos were on the pc.

I placed an online order for a new laptop with an estimated delivery date of 5 Aug 09. I was then notified on the 6th that the order had been delayed and the new "rush" date would be the 19th. Today, I when contacting Dell on another matter I was informed the date was moved again to the 31st-no notice this time. I spoke with a customer service representative who told me my order had to be cancelled and redone (by Dell-not me).

I asked to speak with their manager and was directed to Monica who informed me that I had been placed at the bottom of the que when the company cancelled and reissued my order. When asked why, I was told "the automated system is set up that way." When I asked if they could put me back in my original spot in the que I was told "no."

When I asked to speak to her manager I was told "that is not possible, I have the authority to handle these matters." When I asked if she was going to do what was right and re-establish my place in the que she said "no." When I asked if there was someone she reported to, she said yes, but I could not speak with them. If I don't cancel this order this will be my last Dell. Any company that thinks it is fine to delay an order an additional 25 days due their own mistake is not one I will continue to do business with.

I ordered a $100 gaming keyboard at Dell's online order site. The site said it was in stock and would ship in less than 24 hours. In the evening of the day after I placed the order, I get an email update saying the order is delayed and is expected to be delivered 2 weeks after the order date. Then the next morning I get an email saying the order shipped the day before, and should be delivered today.

So I call customer care to get the real story, which is that the item did ship, but no idea when it will arrive, and the tracking number they gave me wasn't even registered in the carrier's system. When I asked why the updates were screwed up, the "overseas" customer service rep just kept spouting, at high-speed and angerily, the same details again and again. No help whatsoever, no admission of a problem.

I purchased a laptop from Dell. One month later the CD/DVD drive broke-- it was not being abused, it just broke. I was told by Dell that it was not covered under any warranty and I would have to spend another $159 to replace it. If the company stands by their products like this, who needs them?

i was charged twice for a warranty that i purchased from Dell back in February i called dell to immediately tell them about it they agreed to give me the reimburstment but have yet to receive it. I also called my financial institution which at that time was Washington Mutual and they also had no luck in getting the reimburstment for the past 6 months.

I have now tried to call Dell again with the same results i get put on hold just for a representative to tell my that they cant help me and they transfer me or give me another number to call for a different department.

When i do finally again get through to some one they tell me my account is placed on financial and when call the financial hold department they put me on hold to see what is wrong and then the call either gets disconnected or they tell me the person in charge of my account is either away from their desk or have left for the day. this is a never ending cycle with Dell.

i will NEVER EVER in my entire life that is left on this earth will i buy something from DELL. They have just lost a customer.

[Their] lolipop ad is the most irratating I ave ever heard. The only thing it did for me i convince me not to buy Dell.

In November of 2008, I purchased the above Studio 15 for my son as a Christmas Gift for his upcoming entry into college this Fall. I have been a loyal Dell consumer for years as the desk tops I have purchased in the past have been great systems. I can honestly say that after the problems I have had w/ this computer, I have never been more disappointed in Dell or the Studio 15.

My first problem began with the touch pad not working on the key board to this day, this continues to be a problem and the touch pads are not working. The on-going problem that remains unsolved is that computer cuts itself off automatically this has been going on for over two months. It did not matter if I was on the internet, or just had the computer turned on and not using it. It just shuts down automatically. It would stay on for maybe 10 minutes, sometimes 20 minutes and sometimes only 2 minutes.

Customer service has stated that the computer was cutting off because the memory boards were defective and replaced the memory boards. This did not resolve the problem. At that point customer service decided it was NOT a hardware problem but a software problem and had me try to re-install the operating system with the CD that came with the System. The lap top would not stay on long enough for the operating system to re-install.

After 3 hours, they then decided that it was the actual hard drive that was defective and that the new memory boards that they sent me were defective. I was assured this would correct the problem. Yesterday, when I installed the new memory boards and hard drive, the system cut itself off while trying to re-install the operating system that came on the hard drive..

I have spent many, countless hours with customer service either on phone calls or chatting on line. . And while customer service has tried to resolve, we still do not have a working computer. I cannot tell you how upsetting it is and how disappointed I am in Dell or the Studio 15. It is my understanding, and my experience w/ Dell products that this is not the standard for your computers.

Over the course of the last several months, I have begged, pleaded and cried to no avail for someone at Dell to help me get this system working properly. While the Studio was recommend to me by Dell as the perfect laptop for college students, I believe this particular model that I purchased is flawed from the factory.

The only answer that I received was that if I was having so many problems that I needed to make sure that I extended the warranty. I was also told to purchase the Norton 360 Anti-Virus for $95.00 which I did through Dell even though I had the McAffee on my system. So I have invested of $1,000 on the system, an additional $95.00 on the Norton Anti-Virus and still do not have a working computer and have a warranty that I need to re-purchase that will expire in November.

My company Webco General Partnership is a worldwide organization and also uses Dells desk tops and laptops for our employees. They agree that this is not the norm for a Dell computer. My IT department has recommended that I ask for a total system replacement as well as they believe this particular system that I received is flawed. They are the computer experts in my company and are confident in saying that this system should not of had the problems that I have had and that Dell should stand behind the products they sell.

I have discussed to no avail the possibility of replacing the entire lap top w/ customer service but they cannot help me. Is this possible? I can be reached at work from 8:00am 5:00pm M-F or at home. My son leaves on August 14, 2009. Please let me know what you can do to help me.

I am very concerned that I will get the same lap top back and the computer will still cut off. I have just got off of the Dell Consumer Affairs and have seen various consumers w/ similar situations. I really thought mine situation was isolated and now am very concerned about the quality of product and customer service I have received. I have followed the proper channels and have lodged a formal complaint on the Dell complaint website but have had no one contact me.

Once again, I am asking for your help and trust that you will stand behind your product. I have always trusted Dell and been very happy w/ my computer at work and the desktops that I have purchased at home from Dell. Please help me.

At the beginning of my conversation with the sales rep I informed him I had a Texas State Tax ID #. At that point he stated we would get to that later. The events surrounding my experienced are as follows: 1. During the purchase the price quoted (by a representative) was around $100-200 too high. This occurred several times during the telephone call with the representative. Each time I pointed out the error referring him to the website. It can be confusing to customers purchasing customized computers with the add-ons. If the sales representative repeatedly misquotes the totals, each time in favor of Dell, how can the customer be expected to stay on top of this? Sound fishy?

2. The advertisements on TV stated free shipping. However, the shipments were divided up into several smaller shipments. There were charges for some shipments and not others? 3. The invoices were e-mailed to me with incorrect placements of shipping charges. I pointed it out and was told this could not be corrected. I informed Sean that I would cancel the order if I did not receive correct receipts. He finally sent me corrected invoices by e-mail.

4. I was informed on Friday that Dell would not honor my Texas Sales and Use Tax Permit. Their customer service rep decided it was for personal use. I then began to circle back to get this corrected without receiving any response from either the original sales rep or customer service rep. Tax exempt status was a condition of my order. I made this perfectly clear at the beginning of the order, during the order, and in closing of the order. I only found out by accident this was not handled correctly at the point of sale. I have made repeated attempts to get this corrected but I encounter a roadblock at every turn.

On August 7th I copied the sales rep the following reply to the customer service rep's e-mail informing me she has determined this computer is for personal use: I have a Texas Sales and Use Tax Permit with a State Tax ID Number issued from the Comptroller of Public Accounts. This certificate allows me to make tax free purchases. $733.91 charge on Dell Preferred Account which I can't get through to cancel since I refused delivery or returned all items. As instructed from the sales rep copies of the certificate and the invoices were mailed to: Dell

c/o Tax Department, One Dell Way, Round Rock, Texas 78664

Please know, if this certificate is not honored by Dell I will return the items and purchase another computer from another seller. This is not negotiable. I have a tax ID number and I expect it to be honored. I will give you until 3:00 Pm Monday, August 10th. If I do not hear from you by then I will return the items Tuesday morning by USPS. Then after hearing nothing from anyone on August 10th I e-mailed sales rep the following:

I am letting you know that I am canceling my order and returning the items already received. I just refused a partial delivery several minutes ago. Dell will not honor my tax ID # issued by state of Texas. The Dell account/order is listed as a personal account and subject to tax. I mentioned to you at the start of our conversation that I had a tax ID# and you told me we would get to that. Well, I have had problems with this ever since I placed my order.

If Dell will not work with me I will not work with Dell. I can go down the street and purchase a mini computer tax exempt. That is were I will do my business. PLEASE CANCEL MY ACCOUNT IMMEDIATELY! Still nothing, how would you rate this experience if you were asked to do so? I have either refused delivery or returned all items to Dell at the specified address. I have made numerous telephone calls to get this order canceled and the Dell Preferred Account closed effectively. I can not get through to any one regardless of what I do.

I have filed a formal complaint with the Attorney General's Office and to Susan C., Comptroller of the State of Texas. I have also mailed Kevin R., COO copies of e-mail communications regarding my experience. $733.91 charge on Dell Preferred Account which I can't get through to cancel since I refused delivery or returned all items.

I have tried everything in the Dell forum webaite and nothing fixes it. According to others with the same printer. They have the same problem. One person finally got another printer. But Dell is not cooperating. Printer is useless and Dell is not owning up to it's fault

We are USA permanent residents, my company is at New Jersey but I work overseas, my son works in an American company at Alexandria - Egypt, so we go and return from and to USA permanently .

My daughter Marwa recently got plane phobia during one of our trips due to strong plane disturbance since about 4 years, she gets panic just while the take off of the plane and never exceeded five minutes if not less.

Starting our trip on July 11th, 2009, my daughter got her panic. We tried to explain to the crew that this was normal to us and that this always happens to her just for minutes during take off, but, and for the first time since years the captain of the plane insisted that she leaves the plane although they called the airport quarantine doctor and he stated that her case was normal and that she is in a very good condition and she can continue her trip on his own responsibility.

A report from Cairo airport quarantine doctor was written and the case was documented. A copy of this report was sent to Delta Cairo Airport office. Her trip was cancelled and we had to leave the plane and back to Alexandria where we live. This case was published at the main newspapers in the Middle East (Al Ahram) and (Al Akhbar).

Searching on Delta web site we found plenty of options available.

Finally Delta call center said we have to be charged for the difference in ticket prices due to booking at high season although this was not our mistake to book at high season and my original booking was since June because I can't pay all this cost for tickets. Time was running and Air France stated that the counter will be closed in minutes so I was forced to pay the difference in cost to be able to get our tickets since I had some business appointments at my company at NJ which I rescheduled due to our delay from my first trip. After 3 hours of trials and negotiations we got the tickets but I was charged extra cost US $ 737.34 per ticket this means a total of US $ 2949.36 for 4 tickets, which exceeded the cost of our original tickets, and this is to be added to the original cost I already paid for my tickets which was US $ 698.48 per ticket with a total of US $ 2793.92 and this means that the final total cost for 4 tickets is US $ 5743.28

This delay made great disturbance in my business schedules, my vacation arrangements, my son's business and vacation arrangements, hotel reservation, a doctor appointment to my wife, everything had to be rescheduled with great disturbance in our life, and instead of getting apology and compensation here comes the great loss of money which I was forced to be charged to be able to go on with my trip although I was booking my original tickets since June to avoid this high rates at high season.

As I arrived to New Jersey I called Delta and explained what happened to me and my family at both trips, they asked me to send them a fax complaining for what happened and attaching copies of the quarantine reports and a copy of the publishing at Al Ahram newspaper and I did send them all the required details by fax.

I want to solve this problem to get back my money, my rights and a reasonable compensation too.

I ordered a laptop in passion purple and without notice they changed my laptop to plum purple. I contacted customer service via telephone twice about it and they hung up on me! Then I sent an e-mail to them and they told me it was too late and they could not do anything and if I wanted a different color I would have to wait until my plum purple laptop came and send it back and order a passion purple laptop. I do NOT have time for this I'm about to leave for college!

Customer service was rude and unhelpful and they wouldn't let me speak to anyone with any power they just kept reconnecting me to another representative that was equally unhelpful. I will NEVER order from Dell again, their customer service is rude and does not care at all about the customers. If you want to buy a Dell, go to a store and buy one DO NOT BUY IT ONLINE.

On 6/15/09 I ordered a computer with printer and was told the computer would arrive on 6/30/09 and printer on 7/1/09.The computer arrived a week late but was fine,then I was told the printer would arrive on 7/10,then 7/20,then 7/28,then 7/30. Around 8/4 I receive a phone call by a computer asking me if I still wanted the printer if so press -1- on my phone which I did and a new delivery date of 8/7 was given but no printer arrives so I call Dell and they tell me my order has been canceled and if I want I need to reorder, all this time they have had hold of my money through my debit card.

Needless to say I did not reorder and will never purchase anything from them again. They were wonderful to me when placing my order but failed me miserably after that. The main reason for buying the printer is because I live and work at a church and write a weekly article in the church bulletin so after writing it on the computer I could just print it. For now anyway its pen and pad.

I again called and asked if I could change the address or cancel the order since it was in production. Again, I was told neither option was available to me. I asked to speak to a manager. I received a call from Abby, but was again told there was nothing I could do. I asked for the home office or another manager that I could issue a written complaint to. I was told they did not give out this information to customers. I was told that customer service was the only office within Dell I could speak to and they were not willing to help me. Not sure how this will be resolved, but if someone could please provide a mailing address to a Unresolved complaint division in Austin, I would greatly appreciate the assistance. Time is urgent.

I am EXTREMELY disappointed, FRUSTRATED with Dell's customer service and order processing quality. I have been a regular Dell user and always had an impression that Dell values customers but my recent experience has changed my opinion altogether, Dell has wasted my time, money, and energy and has made me feel as if I am at the mercy of Dell and have committed biggest mistake of my life by placing an order for a laptop from Dell.

I had placed the order for a laptop on July 15th assuming that the laptop would get delivered to me within a week as your website stated 5-7 days of shipping time. I ordered this laptop for my friend who was suppose to leave from my place on July 28th, I called your customer support and made them aware of the situation, they assured me that the laptop would get delivered to my place by Aug 4th at the latest as that was the initial estimated delivery date thus I asked my friend to reschedule his departure for August 5th. After few days I received an email from Dell stating that the order has been delayed and laptop would be delivered by August 11th so I rescheduled my friend's flight to Aug 12th. Now again after few days, I received an email from dell stating that the order has been further delayed and it would get delivered to my place on Aug 18th, I immediately (on 08/06) called Dell and apprised them of my situation and spoke to at least 2 Managers, they said that they can't really do anything about the delay but can get the ordered delivered to my place with Overnight Priority shipping.

I called Dell on 08/07 to validate if my order is getting shipped according to the committed and expected time and to my surprise the agent told me that my order was cancelled on 08/06 and a new order has been generated in the system for me. This is ridiculous; Dell cancelled and created a new order without any notification to the customer. I have not received an email or phone call about cancellation of my order. When I spoke to the manager on the phone, he was very rude and told me that there is nothing he can do about it and this is the way it works with Dell. Is this the way Dell treats its customer?

Can Dell cancel and reschedule the order at his discretion without even informing the customer? I am shocked to experience this kind of customer service. Now, the new order is supposed to be delivered at my place on Aug 24th which is totally unacceptable and disappointing. I have the following important questions: 1. Don't Dell value anyone's time? The order got delayed 3 times for me and they have even cancelled the order without notifying me, do they give this level of importance to the customer? Upon assurance from Dell, I had rescheduled my friend's flight two times with the assumption that Dell would stand by its commitment so that didn't happen. This is totally unacceptable and I fail to understand why you Dell gives misleading statements to the customer.

2. If I would have known that it would take this long to get the laptop from Dell then I would bought the laptop directly from a store. I haven't ordered a special or highly custom laptop which take a month's time to reach me. 3. Dell's customer service is extremely rude and inconsiderate. You can definitely find all record of my calls with your support people in my case status. The Manager "Shawn" whom I spoke with last was extremely rude and was not ready to understand the situation at all. I believe customer support people reflect company's outlook and importance the company gives to its customer. Dell has wasted my time, money, and energy.

so live and learn get the FREE stuff in writing. oh one more comment, i guess it's ok for dell employees to lie to LOYAL customers to make a sale. Is this good business practice? BYE BYE DELL

I placed an order for a camera through Dell. The sales representative assured me the camera was in stock and that I was guarenteed delivery on August 8, 2009. The email confirmation said I would not have delivery until 8/19/09. When I called to inquire they ran me around on the phone for 45 minutes and then hung up on me with out any results. Then when I called back it took me another 28 minutes to cancel the order. The sales representative lied and then know one wanted help. I was transfered 15 times and still am unable to speak with any one in customer service to place a formal complaint.

Placed an online order with Dell, received a delay message one week later, then every week for several weeks, I called on many occasions, and was told it was definitely going to ship and that I would have it by August 3rd.. I have been hung up on many occasions, transfered to no mans land. They cancelled my order and didnt notify me, cancelled do to demand of the product after 2 months, starting emailing Michael Dell, who they claim they go to his private email. Which they dont, I am trying to get them to honor the deal that I got with my original order they cancelled.. I am very unhappy, thought they worked a deal with me last night to make good for all the issues. They were going to call me back, never got that call

I ordered a Dell Laptop at the end of June 2009. After I ordered the computer I realized that I did not need two extra items that I had added to the order. A router and a copy of Microsoft Office Home and Student 2007. I called customer service on 6-28-2009 and informed them that I did not need those 2 items. They said I would need to cancel my whole order to be able not to send those 2 items. They said that I could return it once received it. I tried to do so, but dell would not take it back.

Normally you can contest items purchased through your credit card company however I made the mistake of not using my credit and using the Dell Financing plan who will not go to bat for me. The truth I tried to return it a head of time they would not even consider that. I spoke to everyone they would not let me speak to anyone with any really authority.....the broken record we can do nothing for you please understand.

I am sure that they could do something but they did not want to try. I am for two items that I tried to return from the start. It is not a large sum but it is the principle of the matter. Dell says that they have the best customer service and that they provide their customer with excellent customer service but they don't. I spent 2 two talking to them cutting into my work time. Also while speaking to the last manager,he actually hung up on me, because he did not want to discuss my issue any further. What kind of service is that. They are rude and made me cry. I will NEVER BUY A COMPUTER FROM DELL AGAIN.

I feel like I should not have to pay the re stocking fee because I try to cancel the order before it went out and they would not accept my cancellation. These people were not friendly at all and they were not US citizen either.

I placed an order with Dell on 7/14/2009 for a Inspiron 14 laptop. The expected delivery date was 8/3/09. The date was then pushed back to 8/17/09. After complaining to a representative, the shipment date was moved to 8/10/09. On 8/4/2009 the shipment date was then extended to 8/20/2009.

The service that I have received from Dell is absolutely unacceptable. There is no reason why I should have to wait over a month to receive my order. When asked why the order is taking so long, a representative told me that my order was timed out while being in que, therefore they had to resubmit my order all over again.

This is the third time I have experienced the abomination they call customer service at Dell Computers. I have purchased three Dell's but will NEVER own another one. The defective item is only $29.00 but I paid for it and I want it replaced!

I'm a property manager and had to go get a lap top because the stupid dell will not work I want it replaced, it is 6 years old I paid good money for this junk! it has been a problem since I got the stupid thing. I'm still paying on it at a extremely HIGH, they said they would lower it even sent me a letter but never did, they are dishonest! I want to be compensated for all the wrong I have been through.

I bought a laptop from Dell, the next day after receiving the laptop, I had problems with it so I called Dell and wanted to return it. But they sent me back and forth from hardware to software and then restored the laptop. Eight days later I was having the same but more problems. I told Dell I wanted to return the laptop and get my money back, because their return policy is twenty-one days. I was told that I would have to pay a 15 percent restocking fee or wait seven to ten days for a new laptop.

I am really upset that I have only had the laptop for eight days and I would have to pay a 15 percent restocking fee, it just doesn't sound legal to me. I just want my money back and not get another laptop from Dell, but if I don't take another one then I have to pay the 15 percent.

I have spoke with several people that have promised I would receive a credit.
The last person gave me a Confirmation
#. This was on 7/22.
Any help you can give me to get the credited to my account would be appreciated.
Please contact me at the above phone number or address.

This has been going on for a month now and I want it to be taken care of ASAP.

I expected much more from Dell. I am very disappointed. I ordered a customized Alienware/Dell laptop on 6/14/09 and they put a hold for $4040.32 on my account. The e-mail stated that the estimated delivery time would be 7/17/09, a whole month after the order was placed. After getting about 3-4 e-mails AFTER 7/17/09, stating the order had been delayed, I finally ended up canceling the order on 7/27/09.

When I received the 2nd to last e-mail, I called and asked WHY the order kept on being pushed back, and was told that the techs just needed more time to build the system. I specifically asked if they had ALL the necessary parts to build it, and if that was not the reason for the delay. They supposedly transferred me to the "techs" building the systems, and one of them confirmed that was not the case (missing parts).

When I finally received the last e-mail notification of delay, I called once again and was told that they are back ordered on parts. I told them that was simply ridiculous and canceled the order. They were supposed to release the hold on my funds, but have failed to do so. I called them today and asked about it, and the customer support guy said that the will put in a request for them to do so. This should have been done a week ago.

They better get that hold off my $4040.32. It's a good thing I ordered an HP laptop on 7/21/09 and received it on 7/31/09. THIS is the kind of service I was expecting from Dell, but now I know better. can't even build my system within 2 months, and they can't even refund my money when I cancel the order!

I then contacted Dell around 13/06/09, after some troubleshooting that failed to work, it was settled that they would send a replacement DVD. I made payment of $55(AUD) for freight of the DVD on the 24/06/09 and received the Tax Invoice for the postage almost 2 weeks after payment. I have contacted them numerous times in the 5 weeks since the original contact, and still know little on where the DVD may be.

I rang on Monday 27/07/09, and spoke to the 'manager' and threatened it be taken to Consumer Affairs, and they seemed to care about my complaint alittle more. The lady (sorry, no names recorded) said I should receive it by Friday 31/07/09, it is now 03/08/09 and still have no idea on the location of the DVD. The Order status area on the Dell Website still says it is in the "Work In Progress" stage, 1 step after Order Received.

Dell sent me $75 gift card as part of promotion for a computer. Giftcard says it expires "07/2009." I tried to use it 7/30/09 on dell.com and was told card had expired. I sent Dell an email 7/30 and made several calls to C.S. and have been hung up on, transferred and put on hold in the hour or so I tried to get a hold of a live person than can resolve my issue.

When it arrived the invoice had his name all over it, not mine. Apparently their system recognized the address and email and immediately assigned it to this old account, now in his name, and nowhere on the online screens did it suggest to me it was doing this. Their response: "you should have known". When I pointed out it appeared that he was buying things using my credit card, their response was: "husbands do".

To me it defies logic that the person who is paying the bill and whose name is on the credit card should not be the holder of the account. It also defies logic that their system apparently will accept payment from a credit card with a different name to the person holding the account. Surely at some point their software should have asked me if I was Ramesh (the husband in question), and offered me the chance to register as myself. And surely it should have provoked a question about my name on a credit card paying for something to be ordered by my husband.

Dell assures me that they have me listed in their system as the owner of the computer, though they also encouraged me to file a "transfer of ownership" form online, which I did. But I am absolutely certain that that means nothing legally, and if I ever had to prove my ownership here, all I have is an invoice with his name all over it. They declined to replace that by the way.

As a final note I must say, I have spent a lifetime trying to be more than someone's wife, someone's daughter, someone's mother, and to be demoted yet again by unrefined and poorly designed software run by a company that couldn't give a damn, is infuriating and insulting. I am a separate individual, with my own funds, my own credit, and my own existence. Whether or not I still reside with my husband is neither here nor there. I could have had it shipped to Jack Spratt at this address, and apparently Dell would have just assigned him the computer, and billed me and my credit card.

In the end the offered me a $100.00 rebate which I was very reluctant to accept. I wanted to just return the order and tell them to go to hell, but since my complaint was not technical, they had no parameters to fit it, and were going to penalise me to the tune of $50.00, or possibly $75.00. So in the end I took the rebate, but declined the other offer of a $150.00 coupon, and the opportunity to set up a personal account over the phone. I shall NEVER use them again.

Bought our fourth Dell laptop. It arrived with the operating system in Spanish. We needed it in English like our previous purchases. Dell won't change it. They suggest we sell it and buy another one.

I have had by far the worst experience with Dell Customer Service. Each and every time I called, I had to go thru 3 to 5 people to explain my problems with the computer. I am sorry to say the most of the technicians Dell employs do not understand English and make it very difficut for the consumer. I have had additional charges posted to my credit account and have had difficulty having them removed. It is amazing that the USA has had citizens of the USA put on unemployment and I find it difficult to believe that Dell outsources their customer service instead of employing US citizens. I am not interested in an attorney, but I would like to know that Dell has received my complaint.