Dell Rebates

On June 14th, I ordered an item from DELL COMPUTERS over the phone using a $30 discount coupon. The total cost should have been $51.45 but the coupon was NOT credited so my actual cost was $81.55. I called to ask them to correct their mistake on June 30th but they refused to help stating that the coupon expired June 19th. But I placed the order on June 14th!

Item: 1TB External Hard Drive. Order Date: June 14th over the phone. Order Number: 340425409. Coupon Code: $3CZWXH1802313. Received Item: June 19th, 2010. Noticed difference on credit card called: June 30th, 2010. Dell Company response: The $30 discount coupon was indeed not entered into their system by the employee, but the coupon is now expired so nothing will be done. I paid $30 more for the item than was agreed.

I have not received the gift card/rebate that was contractually promised after a purchase of a computer 6 months ago. I have made three follow up phone calls and one email. Each time they agree that they owe it to me and will be sent right away. They have not. Fraudulent price structuring. The rebate is factored into the decision process of the purchase.

I bought a bundle (computer, monitor, printer, accessories, etc.) online at one time and you are supposed to get rebates from that. They sent the wrong printer then refused to exchange it or give me the same rebate if I ordered another one. I sent them emails asking why this was and that I am entitled to the rebate. But they didn't respond. I called and put in a complaint, but he just tried to argue over me and make me place another order. Now I have no printer and have to spend the extra time and effort to buy one at full price somewhere else.

I was to receive a sizable rebate after I paid my computer off. However, once I paid it off and tried to contact Dell, I got the runaround. No one would talk to me about my situation. They kept referring me to the computer system. No live person would talk to me. I then sent several emails and received no response.

There's a rebate of $300 on my Inspiron 1720. Then they said that I didn't buy my computer and they had no record of me buying one. Then I had to prove I purchased the computer from them. I had to prove the rebate and then they said the computer did not qualify, then I found the tracking to prove it did. Then it expired. I still kept calling, asking them. The funny thing is, they said all the prior years were expired. So basically mine which is 2007 expired in 2008 even though I bought it in Dec. and so it expired in Jan. 2008 according to the manager. I have all the letters to prove. Basically the rebates are no good, so do not buy Dell at all.

My rebate of $300.00, they said that I didn't buy my computer and did not qualify. Then I found tracking to prove I did. Then it expired. I have all the letters to prove. I lost out on my rebate, plus spent more to get higher rebate.

I did not recieve my rebate check as promised. I called and tried to contact on line with no results.

This is an ongoing saga about Dell's illegal business practices with regard to their offers of gift cards for purchasing their products and/or opening up one of their revolving credit lines (via Dell Financial Services). It also deals with their failure to issue credits for orders that were lost and or damaged in transit. As well as their refund policy with regard to their gift cards.

I purchased a Dell Laptop via telephone with Dell. I was told by the sales rep that if I purchased a more expensive laptop that I would then qualify for a $100 gift card, he also said that if I opened up a Dell Preferred line of credit and pay for the laptop using the Dell Credit Line that I would qualify for an additional $100 gift card. I only received one gift card, well after the laptop was delivered and payed for, thus un-enabling me from returning the laptop.

After more than a dozen calls I was told that they can't/won't help me. I complained about the particular sales rep to his supervisors, and supervisors' supervisors. No one seemed to care as they made the sale and got the commission. So I'm now out a $100 gift card, and was tricked into purchasing additional services that I didn't want, and will never use (Dell's on-line storage for backup service).

So now I try to use the one gift card that did come to purchase an LCD TV. But the LCD TV gets lost by UPS and then discovered broken in transit and then lost again on its way back to Dell. It's been over four weeks since the TV was shipped but Dell won't refund my money until thy receive the TV back (but it's lost!). They won't ship me a replacement because the TV is on back order, but I can go on line and order a new one and get into the queue so when the new TVs come in I'll get one, but I can't use the gift card because, 1: they won't credit the order until they get the damaged/missing one back, 2: my gift card is now expired so they can't credit it back. So now I'm out the second $100 gift card.

The reps, most of them with very heavy Indian accents and thus hard to communicate with, are very nice and say the they are sorry, but can't help me. I ask to speak to supervisors, and an told that they will call me back...they don't.

This has to be against the law, and I can't be the only customer with these issues. Can we start a class action? I have also made sure that all of my business clients know about what happened here. As many of them, like I have purchased corporately from Dell, and our account reps fix most of the problems, but our employees don't get that perk, and wounder how can the firms that they work for purchase from such an irresponsible company.

I'm going to check with the Attorney General's office on my state(MY)to see if the tactics of Dell are legal. DO NOT BUY FROM DELL unless you first understand the pitfalls and your inability to rectify any issues and/or problems.

I purchased a dell XPS 1 Computer in April. At that time, part of the offer was a $200 dell gift card that had a 90 day expiration time. In May, I called to see if the gift card had been sent. At this point, the person advised that Dell will take up to 8 weeks to send the card but assured that it would be arriving shortly.

In June, I called and stated that the promised gift card was sent on May 22, which I advised I had never received. They would cancel the card sent on May 22 and issue a new card and it would arrive in 8 to 10 days with a 90 day expiration date. I called back after two weeks and was told that the card had not been sent and that it would be sent within the week. I received a gift card that was mail metered for 7/18 with an expiration date of 8/5.

This morning, I chose to utilize the gift card toward the purchase. Imagine my surprise that the card was cancelled and that they would REISSUE a new card. 4 phone calls and 18 transfers later, I am ready to pack up the blessed computer and send back. Now I have to call back and try and cancel the order that I placed this morning.

The next step will be to pay off the balance of my computer immediately to close the dell finance account and then start filing complaints with every possible place I can about this. Also, I intend to let EVERYBODY I KNOW know about the horrendous service that is provided.

This is the first dell purchase and second computer purchase I have ever made (the first being a 1998 GATEWAY). I wish this was the only horrible customer service nightmare that I have encountered, but, unfortunately, it really seems that this is becoming the norm.

The card arrived a month or so later and we tried to use it today (July 29th) and they would not accept it because it had been cancelled. they said they would send out a new one. once again they refused to apply this $50 gift card electronically and again they hung up the phone when we asked to speak to someone else. we still have not received the $50 gift card and it has been almost 4 months.

I had purchased a Dell Insprion and a Dell Red printer, going all out and spending on all the extra's. One of the nice reason to buy the printer was I would receive a $25 Staples coupon/gift card. I purchased this set in October 2008 and it is now June 2009 and have received no gift card. I had been calling since November 2008 and was told to call Staples, Staples of course tells me to call Dell. I was told about three times I would be sent the coupon and obviously that never happened.

So I decided one last time to call Dell thinking they would make this right, but I was so wrong. I have never spoken with any company that was so rude and has no problem lying to you. I have seen other postings about this gift card and it is ridiculous how they lie on the website about a promotion and never fulfill it. I understand $25 coupon is nothing, but it's the point, the principal.

This last call I literally felt my face get so red with anger: I was transferred at least 6 times, spoke with everyone, telling me I was sent an email saying there were no more coupons (never received any emails) and I said, logically, well to make this right can you send me or give me a dell.com $25 gift card/credit or even a ink cartridge or two to just make right of this lie you put on your website and everyone refused.

I spoke to a manager named Reeta (funny other people spoke to this manager Reeta, probably the employees are just told to say this name) and he/she could not give me any other answer except the coupon has expired and they were no more ( ? ) so I didnt need it. So I asked what was there reasoning for just not making this right, what was causing them to not rectify the situation. I basically got told all the same thing to the point where I just hung up.

I seen other posting where they were told the same thing about coupon ran out, etc. I actually would like to know if anyone ever got this coupon at all or if it was just all a lie to get people to purchase the printer. Any company that I worked at would have made this more than right. For example, I order some things from Jcrew and they charged my credit card wrong, not only did they fix the problem themselves but they sent me a $50 gift card with no asking. It makes me very upset a large company like Dell continues to lie and treat their customers so horribly with no repercussions.

I was contemplating between a HP branded laptop and a Dell branded laptop. After calling a Dell Sales representative on the phone, she swayed my decision to purchase a Dell laptop by offering a $150 Dell Gift card if I purchased today. She said the $150 gift card will arrive 6 weeks after receiving the laptop first.

2 months later I still have not received the Gift Card I emailed Dell about it.

After numerous email exchanges, they are denying the Gift Card saying they have no records of this. I explained to them it was ordered through their phone sales and it was the reason I bought the laptop. I then asked to return the laptop since they used dishonest sales tactics to make me purchase it. They say I cannot return the laptop after 21 days. Now I know why the original sales rep said the gift card will arrive 6 weeks later since by then I would be unable to return the laptop and have no recourse.

So basically Dell used bait and switch tactics to get me to buy the laptop, and now are not honoring what was promised to me. Hours and Hours of phone calls with Dell, asking what they can do to resolve the situation. I even asked for a $1 discount or coupon and they will not budge showing ultimately that they do not care about the customer

I placed an order for a Dell Inspiron 1525 Laptop computer on November 30, 2008 and a Dell Printer. At the time of ordering, the Sales person - M. LaBrayere advised me if I opened a Dell Account I would get a $100.00 coupon to purchase any Dell items. Upon his advice I did open the account wherein I put those purchases totaling $854.90 on it. The order was processed and I received it in the middle of December. I waited to receive my $100.00 coupon and never did.

I called January 2,2009 and placed an order for items for my laptop totaling $106.42 with Jenny Culbertson. The estimated shipping date for the order was January 9,2009. I waited weeks and checked on line and found the order was cancelled. I called numerous times through the following months. At first I was told my coupon was applied to someone else's purchase by mistake.

I waited and of course, no one called and once again I called and was passed from person to person with no help. I was on the phone with over 9 people for 2 and a half hours in February and after waiting that long, I was disconnected!! I have copies of numerous emails I have sent asking to please look into the matter as to why I have not received my items that I was entitled to upon purchase on November 30, 2008. One email reply was .. "We were unable to authorize the order because you didn't have the coupon code." How could I have the coupon code if I never received the coupon.

This has all been quite frustrating and I do not know what else to do. I have spent hours and hours on the phone with Dell along with numerous emails and have gotten nowhere. No one in this Company seems to care about the relations with their customers. In the meantime, I haven't used the laptop, as I had ordered a cover and backpack to put it in. This situation has been going on for months and I don't know what to do next.

I am a person, all my life, who has abided by agreements and laws and Dell has failed to abide by its agreement as stated above. I am entitled to this merchandise for $100.00 in Dell supplies upon opening a Dell Account on November 30, 2008 when I placed my order #. I would sincerely appreciate your help in this matter.

Purchased a laptop in December of 2007 with a promise of a Dell gift card(I believe it was $200). I never received it. In the beginning, I was told I should receive it soon, but now I am being told it doesn't exist.

On 4/8/08, I purchased a Dell laptop computer through their telephone sales line. I spoke with Mr. J. Gonnet. Mr. Gonnet said that if I opened an account with Dell Financial, I would receive a $100 coupon towards my next order. The coupon never came. I telephoned and e-mailed Mr. Gonnet numerous times but he never resonded. I contacted Dell both by phone and via their website. I was given complaint #. I was told there was no $100 rebate/coupon and that a note would be placed in MY file. To date, I have received NOTHING from Dell towards resolving my complaint.

Mr. Gonnet blaintantly lied to me. And Dell did not respond to me adequately. I should have received a $100 coupon so that I could have used it on a subsequent order. I feel Dell should send me a CHECK for $100. Plus I feel they should be penalized for allowing employees to lie to the public!

I recently experienced bad service from Dell. When I decided to research my recourse options, I merely typed in customer service issues into Google and the first item on the search list was this Consumer Affairs Dell forum - I did not even include Dell in my search criteria! That blows my mind ... In January I purchased my 3rd computer from Dell ($800). I purchased it via phone from an internet ad. The sales rep offered me a $100 coupon to use on future Dell purchases if I financed the purchase through Dell Financial Services. While I did not need to finance it, I thought the $100 offer was a good deal so agreed. I received the $100 Dell Dollars coupon - it expired 3/31/09. So, when my printer was low on ink in early March, I thought it would be a perfect opportunity to use my coupon.

Although I would not normally order $100 of ink, I did because of the coupon. I ordered it online, inputting the coupon code successfully, or so I thought. Got my DFS statement recently - it did not include the $100 credit. Having always had good experiences with Dell, I placed a call to Dell thinking I could quickly resolve the matter. Wrong. I was on the phone 45 minutes and transferred NINE times (no exaggeration). I spoke to TEN customer support reps, all of them with broken English. After asking for a manager 3 times, the last person I spoke to claimed to be one - Reeta. She was rude and unsympathetic. Said it was against Dell's policy to apply a coupon after the fact and implied I was lying about entering the coupon code online.

I wrote a letter to Dell, attention Customer Service Grievances, explaining the details. I received a call-back yesterday. This woman basically explained the same thing as Reeta. She seemed to think, however, that I would be happy to know the coupon was extended into May 2009. So, I'm supposed to be happy about spending another $100 on Dell merchandise? Don't think so. I told her how disappointed I am that Dell did not extend me an apology or even try to rectify the situation, and that I would escalate the issue further. She was quick to point out that my letter was received by their corporate office and she was of the highest authority. What? Does she expect me to believe she's speaking on behalf of Dell's CEO?

Somehow, I will pursue this and am not ready to let it slide. Like so many others who have voiced their Dell complaints on this forum, I will NEVER spend another $$ on Dell and I will let others know of this shameful situation.

I was given $75.00 Dell Dollars to be used on future purchases as a reabte for additional service purchase. When I got the confirmation it was for $50 not $75 and a postcard was supposedly mailed. I never received it. After many emails and calls ( always asking for additional information)I was given a new number today. This rep told me that it expired in 90 days and was no longer valid; Dell has no record of the emails or calls. When I asked to speak to the supervisor, he came online and said he was sorry and hung up.

They cheated me out of $50.

This is the fifth time I have spoken to someone at Dell regarding a $25 Staples coupon supposedly included in the purchse of a printer from Dell in September 2008. They claim they sent them all out, of which I never received one, and apologize they are out of them. If in fact this was not a come-on they should have enough for those who were contracted to receive one.

It is the principle as much as anything and I even asked for a $25 credit on my account which they would not provide. I also requested contact information for the President/CEO of Dell and was ignored. I had planned to buy cartridges for this printer and paper supplies due to the fact I am on social security.

I agreed to buy an extended warranty after I purchased my Dell Printer because I was offered $75.00 to be used on future purchases, like Ink Cartriges. When I tried to use this $75.00 approximately (10) months later, I was told it was 'Coupon', and the coupon was mailed to me, and if I do not have the coupon, I can not use the $75.00 I was promised. This is my 3rd complaint with Dell Computers. I have bought several computers over the years and have referred several friends and relatives to Dell and they have bought computers. I will never buy another product or refer anyone to DELL every again.

This in nothing but a scam. I was not told I would be mailed a coupon or that if it never arrived or was lost, I would lose my $75.00. Dell only wants your money, then you are on your own. Dell 'scammed' me out of $75.00.

I bought a Dell laptop in November 2008. There was a great promotion going on then that if I bought the computer I would receive a Dell coupon for $100 a future purchase. On March 2, 2009, I went online to use the coupon toward a digital camera. After submitting the purchase, I noticed a camera I thought I would like better. I called Dell and spoke to someone who obviously was not American but he told me his name was Frank. (sure).

In any event, I told him I had just placed an order and wanted to modify it by making another purchase. He asked for the order number and pulled it up on his screen. He then canceled this order. THEN he got around to telling me I had just forfeited the $100 coupon. I said then forget the cancelation and I would take the original camera I had ordered. He rather gleefully told me that he could not do this either. So I said if he had been upfront with me I would not have allowed him to cancel the order.

Why on earth would I forgo a $100 coupon just for the heck of it? I don't think they ever intended to honor this promotion. He was such a jerk and incredibly condescending. I don't think it is proper customer service to berate a customer, make it sound like it was my responsibilty to ask about a coupon when he had my order in front of him and saw the purchase I was quetioning. He canceled my order BEFORE explaining they would not then honor the coupon. Why would I throw away $100? I grew weary of dealing with him and called back two further times that day and talked to two more Indian men who didn't seem to follow the flow of my explanation. The third did finally say he understood but that since I had USED the coupon, they could not re-issue it. I gave up.

I then emailed Dell's customer service (if it can really be called that) on March 4, 2009. I was given a response later that day indicating that they understand my concern and thanked me for the feedback but coupons could not be re-issued. I NEVER USED THE COUPON. IT WAS TAKEN FROM ME WHEN I CALLED ABOUT MY ORDER THEN THEY HAD THE NERVE TO TELL ME THAT IT HAD BEEN USED! I did reply on the morning of March 5, 2009 to indicate that no they had not satisfied my request that I HAD NOT USED the coupon. It was negated BEFORE the rep explained the process. No one at Dell seems to think this is inappropriate.

I am without the opportunity to use the $100 coupon that was given to me because a Dell employee negated it without my permission or instructions as to what he was doing.

Dell advertised a computer with a rebate in December of 2003, which I purchased. When I went to apply for my rebate, I was told that if it doesn't say 'rebate' on your packing slip, you do not get one. My guess is that NONE of their packing slips say 'rebate'. I demand my rebate!

Bad company management. No customer service.

I purchased a loaded Inspiron 8200 laptop which had a $400.00 rebate. I received the laptop and sent in the rebate form, but never received my rebate. I tried contactoing Dell, and finally sent a certified letter to the same address as the rebate form had; it was returned.

i ordered a computer from dell on 2/11/09 from their feb. catalog which offered an instant rebate for $ 239 and a FREE $ 150 dell gift card. the following day i received an internet sales solicitation for the same computer with a different promotion for an instant rebate of $ 389. the computer i ordered was $ 150 more then the same computer the next day. so i feel that the $ 150 FREE gift card really wasn't FREE , that in fact i am paying for it. i call that deceptive advertising. i tried to no avail to have dell keep their FREE gift card and credit my account for the difference.

the second problem arose when on feb. 12. 2009 i reviewed my order and decided that there was an item i really had no need for. so i called dell to change my order and was told that i cannot change my order , at which point i decided to cancel my order . the response was quite surprising dell refused to cancel the order too. i was under the impression that according to the federal trade commission law one has three business days to cancel an order over $25 for any reason. is dell above the law or am i interpreting the 3 day cool off period wrong ?

anyway i contacted my credit card and am presently disputing the charge and they are trying to help me. the outcome is still in the air and ongoing. i am very surprised that a company such as dell practices these manhandling tactics with its customers. they don't seem to care about customer satisfaction at all. naturally this will influence my decision in the future about dealing with dell. i do not intent to ever buying or recommending a dell computer to any of my friends.

they were supposed to send me a $25.00 staples gift card for buying a printer. 4 months later, after numerous calls, they said they sent it to my email. if i didn't get it there is no way for them to send it again so i am out of luck. typical rebate scam. you think a big company like dell could afford the 25 bucks. i dont need it but it just [upsets] me..

When I ordered my Dell Computer through Joshua, he convinced me to sign up for Dell Financial Services by promising that I would be sent $100 in Dell Dollars sometime in January 2009. It is January 30 and I have not received these Dell Dollars. When I called Dell Financial Services they said they could not help me and directed my call to Dell Customer Service who said they could not help me, then directed my call back to Dell Financial Services who, as before, said they could not help me.

I have emailed about this and received the responses. "Thank you for contacting us about your account. We apologize for any inconvenience. Please be advised, a copy of this email has been forwarded to Dell Customer Care to address your gift card request. You should be receiving a response to your message within 24 hours. If you have not received a reply regarding your concern you may also send them an email at dell.com."

"I would have been happy to help you. However, we at customer service do not have the expertise and access to re-instate the order with the similar discounts, I suggest you to speak with our Order Modification Department as they would be the best people to assist you with this issue. You can call them at 1-800-."

"I am in receipt to your e-mail regarding a Dell Dollars Coupon for your order number 556992133. In reviewing your order, I find that this order does not include the Dell Dollars Coupon. For this reason, your order is not eligible for this promotion and I will not be able to issue a coupon."

So, as you can see, I have been around the same tree many times. The product, computer and screen, that I received are awesome, no complaints yet there. Except that I did request they be sent to my business office because I would not be home to sign for them and the sales person had the computer part sent to my home address. The product advise and the product that Josh sold me were both excellent, for which I am thankful.

However, either Josh was misinformed or mistaken or not truthful about the Dell Dollars. I know this is minor in comparison to the financial woes of our entire country at present, however, I am an American consumer who keeps her promises. I have paid for the computer. And I believe that promises made by employees of Dell should be kept as well. This may seem idealistic. It's time we returned to a time of ideals. I hope Dell continues to produce an excellent product AND lives up to its promises too.

On 5/23/2008 I ordered two laptops from Dell and I was told that if I open and use Dell Preferred Account then I will receive a $100.00 dell dollars from Dell. After contacting Dell regarding this dell dollars I was told that there was no note about them. One of the supervisors said that he supposes that Trevan Rose forgot to write in the note. I guess that is how they work at Dell. Pure Fraud!

I was out of $100 dell dollars promised to me.

I bought a laptop for my daughter for 2007 christmas and the sales person told that I would get a $50.00 certificates for my next dell product purchase and she told me to wait a few months. I waited alittle longer than a few months and called about it, they asked way did I wait so long and what certificate? I never received or was never notified,is their any thing that can be done about this. Thank You

On November 22, 2008, I placed a phone order for a Dell Inspiron 530. During the course of this order, I was given incorrect information three times: (1) I was told that since mr computer would have Windows Vista installed, I would have to replace my HP printer with a Dell printer, as only Dell printers were Vista compatable; (2) I was assured that I could obtain ink cartridges at all Staples and Best Buy stores; and (3) I was told that if I paid for my order via Dell Preferred Credit, I would receive a $150 rebate six weeks after delivery. I had intended to pay the total bill immediately, using my checking account, but the extra charges resulted in a total which would have left insufficient money to cover holiday expenses. I used the Dell Preferred alternative, intending to pay 1/2 the cost with the first bill, and use the promised rebates to cover the interest on the balance.

Six weeks later I received what I assumed to be the rebate, only to find a $100 and a $50 coupon valid only for purchases in the Dell US Home and Office Store. Two weeks before, I had used $95 of my own money to buy ink cartridges from Dell Online, since none were available in Best Buy or staples. A rebate and a store coupon are not the same thing. I cannot pay bills or rent with $150 Dell Dollars.

Purchased Dell printer delivered on or around 9-18-08. Order included $25 coupon from Staples which as of 12-29-08 I have never received. My order confirmation gave the phone number of Staples on the line item with the coupon. So, I called Staples, and was informed that Dell must send them. Thye gave me a Dell number. After 3 calls, not understanding some of the reps at Dell, I spoke to one that said it had been emailed.

I told them I did not receive an email, and if they would send it again I would change my 'spam' email handling so it would not be automatically deleted because it was not in my contacts. I was just told that I would receive another email within 24-48 hours with the coupon again. I am waiting another 24-48 hours to see if it comes, since this is 3 months old.

Had planned to purchase office supplies with it, since I am on a small pension.

We ordered a computer the day after Thanksgiving to take advantage of some great sales. We planned on using a $500 Dell gift card to go toward our purchase. My husband spent nearly two hours on the phone with Dell and Dell gift card services (two different phone numbers) as the card was not working properly. We tried to purchase the computer online first, but the card wasn't being accepted, so we had to call the order in. Finally, we were able to place our order. We then found out that the ship date had been moved back 10 days, and the computer would be delievered the week of Christmas when we would be out of town.

I called to have the shipping address changed. After talking to THREE different people and being told the same thing by all three, I finally agreed to cancel our order (I was told the ONLY way we could change the shipping address) and start a new order. Thankfully, the last representative I spoke with agreed to give us the same deal we got the day after Thanksgiving.

A week later, we got a call saying that payment wasn't going through - the gift card was once again being deined. We were told to call Dell gift card services AGAIN and check on the status of the money. We have spent over six hours on the phone (most of it on hold to high pitch fiddle music!) and still do not have a computer. If we didn't have $500 tied up in gift card money to Dell, we would have walked into Best Buy and bought a computer by now. We will NEVER buy a Dell again. Extreme stress.

Purchased Dell laptop 4/08 with $75 dell dollar rebate. Never received it. When I inquired I was met with rude condescending customer service people. When requesting managers was put on hold or cut off. They say they sent the coupon by email, but I never got it. They said it was only valid for 120 days and has expired. How can I use it within 120 days if I never got it. Classic bait and switch.

I purchased based on promised rebate, rebate never sent, then told rebate expired. It is fraud to promise a rebate and then not give it. This is a geat deal for Dell to pocket all the rebates. How it it that they are above the law? How can an individual demand their rights when Dell blatently steals from its cutomers.

I purchased a PC from Dell on 2/13/08 and at the time there was a promotion that gives you a gift card for $100 Dell dollars to be spent on Dell products. Once the prurchase was finalized I was told by the rep I would recieve the gift card in the mail in about 8 to twelve weeks from the time of purchase. After folowing up numerous times totaling about 4 calls and always being told that it was in process I was finally told today when I called again on 12/2/08 that the card was emailed to me and that it had already expired and could not be reissued. That is not acceptable calls were made numerous times and incorrect information given and I do not think I should have to lose out on a promotion that was offered by them because of their poor customer service.

I had intended on using that to purchase a speaker system from them for my PC as well as the time and energy put in the making the call to a company where you are on the phone for a good 45 mins minimum and tranferred at least 4 times before someone decides to get on the phone and help you. The only time you get a person right away is if you call their sales line to make a purchase. Pls help if you can it is principal at this point.

I ordered a laptop with a $200 rebate. As soon as the laptop arrived, I sent all paperwork for the rebate. When I checked on the rebate, I was told that I didn't have all the paperwork so I sent it all again. Again, they said they didn't have it all and I got a couple of e-mails with some bogus information. I finally gave up on getting the rebate which is exactly what they planned on happening.

My son is now looking for a new laptop and I mentioned Dell. He told me that there was a lawsuit won against them for problems with rebates among other things. I contacted Dell again to see if I could get some type of resolution. Of course, I couldn't and the person suggested I contact the main office. However, she could not give me an e-mail address or phone number for the main office. She was obviously working from another country.

I was baited into buying a laptop computer by being promised a rebate that they never intended to pay. I am out $200.

We purchased a home notebook computer. We received one weeks after they took our order. When we contacted Dell the very next day that it did not work the game required or have the programs, we were told they would send a coupon for 100 off of some of the programs. The coupons never arrived. When we contacted them again, we were told it was beyond the 21 day return policy that we had no recollection of being told about.

We are still without a computer at home.

I purchased a laptop computer for our church, and since we do not have a charge card (the church) I had to purchase it either on my credit card or some other way. The Dell sales rep. said that if I opened a personal expense account with Dell (which required me giving out my SS card no. which I really didn't want to do) that could get a $100.00 off the computer price. Since this for the church I agreed to do this. He told me that whenever I received my bill I would also receive the rebate for $100.00 and would simply send both of them in together when I paid for the computer, this would make my cost for the computer 100. less. I agreed to this.

Now I get my bill and guess what, no rebate. Now after spending a week going back and forth with some foreighner I am told that I am eligable for the rebate (Duh) and I will receive it in 10 - 20 days but am not permitted to use this rebate on the laptop, Oh yes the bill form dell was dated 10-02 and I didn't receive it till 10-11 and it is due 10-28 of course the fee on unpaid balances is somewhere around 20%. Go Figure, I think my next purchase will be from someone who really cares about their customers !

My church is out the $100.00 discount.

We purchased a new Dell laptop over the summer. It came with a Rebate offer of $100.00. When the rebate check came we had a limited time to use it. We bought some accessories for our computers to use up the $100.00. When I looked over the bills that were sent to us I founf they had charged us $10.00 for an Offset a printer - Plant a tree program. No one had ever asked us if we wanted to purchse this or participate in this program.

By the time I was able to call and talk with someone they said that after 21 days no changes can be made to a transaction. I complained that they had never given me this option to buy this program. And because I had never authorized this purchase it was illegal to charge me regardless of when the error was noted or brought to their attention. They said they would pass it along to their consumer affairs department. So far I have heard nothing.

On 12-13-2007 I ordered a laptop from Dell. There was a promotional $50 Dell gift card (or Dell dollars) which was promised by the sales rep. After a few months, we had not received the $50 and I called Mr. Hodges and he said that it sometimes takes several months to receive promotional items.

A few days ago (10-8-2008) I emailed Dell about the item and they have no knowledge of the gift card and reply that my purchase order was not involved in the promotion. I received an email form Mr. Hodges indicating that my purchase order number was not elibible for the promotional item. Buyer beware.

Received an apology from Dell. No economic or physical damage resulted, just a very bad taste in my mouth and a determination to never buy from Dell again.

I responded to an offer for a free dell laptop. It took me two hours to fill out all the special offers! The last offer was to get a loan for a car. Now come on, forcing me to buy a car in order to get a $500 computer? I was furious! This was NO OPTION. Either I filled out the loan or I didn't satisfy the requirements. I had to cancel my credit card over this and I will never never get another Dell product again.

It's not fair to treat consumers like this. I have a Dell and would have liked to get another one but now I don't think so. I am a very busy person and I wasted two hours of my life for nothing! Now I have to wait for a new credit card. Please tell me why a reputable company like would resort to such a scam.

I was promised a $100.00 gift certificate when I purchased a Dell Inspiron 1525 laptop computer in Feb. 2008. I have never recieved it after being promised it several times by different customer service reps. I have purchased 3 computers from Dell.com over the years and spent thousands of dollars with this company.

I received a letter from Dell Computers on Feb 27, 2008, verifying I had $100.00 in "Dell Dollars" from a previous computer purchase, to spend on any Dell Product. On that purchase I paid an extra $169.00 for a package they were offering that included an anti-virus program (which messed with my fire wall to the extent I had to remove the program from my computer) and an extended warranty, which I really did not care about having. However, the salesperson convinced me that I would only be paying $69.00 for the package because I would received $100.00 back in the form of Dell Dollars. So I paid it.

On 5-30-2008, I spent those Dell Dollars on a Wireless Internet Camera (TP-IP201W)online. After having it properly installed, it proved to be defective. It would only work if it was wired. It was NOT wireless. I was charged my Dell Dollars ($100.00) plus $86.01 which I paid through Paypal. The Dell purchase ID for this purchase was 2000241006566.

I called Dell for Return instructions, at which time I asked about how the return of my money would be handled. The lady told me my Paypal account would be credited for $86.01 AND that I could still spend the Dell Dollars on another purchase. I complied with instructions to return the webcam via UPS. They received it and did credit my Paypal account for $86.01. However, when I attempted to make another purchase, my Dell Dollars code was not accepted, the screen saying that my Dell Dollars had already been spent.

On July 3, 2008, I called Dell to find out what had happened to my Dell Dollars when I tried to make a this new purchase to replace the defective product they had sent me. They said thos dollars were already spent (on defective merchandise, I might add) and I could NOT GET THEM BACK. In other words, Dell, in effect, stole $100.00 from me. I would never have purchased that $169.00 package originally had I known this would happen.

I kept calling Dell for days, spending the larger part of each day trying to find someone at Dell who cared that I was being ripped off, but only got passed around from sales, to technical support, to customer (no) service, etc., wometimes enduring as long as 22 minutes on HOLD, they talking to people who could barely speak or understand English,all parroting the same script, words to the effect of, "I'm sorry you are unhappy. When Dell Dollars are spent, they cannot be spent again". It did not make any difference that those dollars were spent on a defective product. I asked one of these service peoplt to let me speak to his manager. He refused - saying "he will tell you the same thing". I could not get beyond these people to someone higher in authority.

Although, one of the sales people, Mike was his name, listened to my story and agreed that Dell should do something about it. He offered to talk with his manager about it and would call me back. He actually did call me back, only to tell me that once Dell Dollars are spent they cannot be spent or even reinstated. I stayed on this for DAYS and for hours each day, only getting more frustrated and totally outraged at being treated in such an unfair manner. I have purchased 3 computers from Dell over the past 2-3 years. I expected better treatment, or at least, fair treatment.

After realizing they were really not going to re-instate my Dell Dollars, I asked them to please return the defective webcam that I had returned to them, thinking I could get it repaired. They would not. I am out $100.00 because I paid $169.00 for their package in the purchase of my computer in February, (from which I received the original Dell Dollars of $100.00) My hope for a resolution would be for Dell to send me $100.00 to take the place of the Dell Dollars they took from me, so I could spend it somewhere else. I will never make another purchase from Dell Computers.

It all started when I received a call to purchase the complete care package from Dell (Warranty) $269 on 6/28/08. I wanted to use my Dell $$ ($100) toward the purchase,but I hadn't received them as yet (they were sent to the wrong E-mail address) human error at dell. These were sent on 6/22/08.

No problem says Mr. Mendoza, you can apply them after you receive them, just give Dell customer service a call and they will credit the $100 Dell dollars to this purchase. Guess what, that did'nt happen. I have all the correspondence I had with customer service.

No damages, I guess. The dollars won't apply, and Dell doesn't have to be accoutable for the misinformation given to me. I'm just frustrated that the rep told me what he wanted me to hear just to get the sale. I suppose I'm like any other customer, I just want them to honor their mistake.

Dell promises to send rebate gift certificates. I never revieced mine and have been calling customer service for the last couple months. Everytime they say oh I see your email is wrong, oh we'll send them. Finally they just sent me one of the two they owed me. And it was expired. so looks like they are not sending them during the 3 month period following the purchase date. then when you call htem 6, 7 times they finally send an EXPIRED ONE. I asked what am I supposed to do with the expired one. Cusotmer service said, yes we sent it to you as you requested but we cannot reissue it. talk about scam of $175.00. I have been waiting now on the phone to speak to a supervisor for an hour. This is really bad. What a scam indeed. Dont send it until it's expired.

In September of 2007 I received an offer in the the mail to renew the warranty on my computer. The upon renewing my warranty I would recieve $50 dell Dollars to use toward future purchases. I never received the $50 Dell Dollars and have made numerous phone calls to resolve this matter. I have spoken with a company that say they renew the warranties for Dell but are not resposible for give our the Dell Dollars and Dell says they are not responsible either.

I have not experience an economic loss but expect them to honor what they have offered in writing.

To make a VERY long story short. I wasted HOURS of time trying to receive the $100 Gift Coupon I wsa promised when I purchased my system. This card was the deciding factor in my purchasing a Dell as I was very close to going with the HP computer.

After many, many phone calls it became apparent to me that Dell is set up to purposely avoid sending these promised cards. I started to document all my calls after a certain point. I am angry that they can continue to abuse people like they do and will happily provide any assistance I can towards a Class Action Suit - this company needs to be slapped hard.

I purchased a Dell Laptop for my daughter as a college graduation present. In December 2007, I received a letter from Dell about purchasing an extended service contract. With that purchase I would receive $75 Dell Dollars. I purchased the warranty, but have yet to receive my Dell Dollars.

After about 60 phone calls,I've given up in frustration. Dell has to have the poorest customer service in the whole world. I might contact my local consumer affairs office to see if they mightn have any idea how to deal with Dell.

I purchased a computer january 08 and the promotion was 0% int till 09 and a $200.00 gift card. So I waited 30 days after the purchase and called because i had not recieved my gift card.The lady told me that the cards can take months to be sent out it will come. I've waited another 6 months and still no word. I just called to check on this and they told me that those cards were only good through march of 08 and all the cards were sent out and there was nothing they could do. I'm shocked, I asked but i purchased the system before march i shoukd still be getting the gift card i was promised and never recieved. He told me that the promotion was over in march PERIOD!

I just told him that as a consumer that that seemed very deceptive and they should have to hold up to their promise. He said no we don't that is over. I told him that this was very unfortunate that after thousands of dollars in their merchandise and this would be the last one. I also asked him so they can offer things and not stand behind it but i'm one day late on my payment and they charge me 35.00. Is there any rights I have as a consumer or do they get to continue to blow smoke and get away w/ it. It only the principal i'd be upset if it were 25.00. Just seein what advise you may have.

lost confidence again in a purchase and $200.00 in credit i thought was coming. I was going to buy my husband a present w/ it.

I have been a victim of Dell's false advertising twice. I ordered a 4 GB Ram computer from Dell and the computer came with less RAM and Hard drive than advertised. I returned the computer and then ordered another computer from Dell through their catalog. The computer was supposed to come with a free Magellan GPS, but the customer service representative said I could receive a free printer instead. I received a statement and was still charged for the printer.

When I emailed customer service again, they would just string me along requesting service tag numbers and then refused to offer me compensation. Total bait and switch, misleading and false advertising. I have all the emails and now I want to sue.

I not only wasted several months of time trying to buy a computer, and was incorrectly charged. Dell wants me to pay original shipping, return shipping and a restocking fee which is more than the printer is worth. I am now receiving interest charges on something I wass incorrectly charged for.

I am sitting here frustrated and angry with Dell because I never received my $200 gift card as promised. I can't beleive Dell is pulling this scam. On December 17, 2007, I purchased the Dell XPS 1530 intending to receive a $200.00 gift card. The Sales associate tried to sell me additional accessories, but I explained I would wait for my gift card to purchase anything else I wanted.

After 6 weeks I called to inquire about the gift card and was told I wasn't eligible. After several calls I did find someone from customer service who told me the gift would be going out the end of February. I called right back the same evening and was told the customer service rep told me the wrong information and that I was not eligible for the gift card. I was also given more phone numbers to call.How could Dell treat customers this way. Please help.

The gift card made this an attractive purchase. I would never had purchased it without the gift card. I had a budget for my computer and this took me over.

I have my Dell tracking number for a 100.00 dollar coupon (sent by e-mail). I'm not able to talk to any that can help me get my coupon. I was wanting to purchase additional products.

They had a promo for a computer where you got a gift card. This offer expired Dec. 20th. The operator said it expired the day before. Another said the promo expired earlier that morning. Another said he would place the order and see what happens. The order was placed and shipped out Jan 2nd. DHL was the carrier and they delivered it to some other address because when they delivered it the person who answered it said I didn't live there. They sent it back to Dell. The computer had to be re- ordered and couldn't be delivered by DHL again because they said it was a business and the address was a private house. I had to pick it up myself at my expense. Dell was notified by me and did nothing. Still no gift card.

I had problems with computer 3 months later and Dell would send me replacement parts to fix MYSELF. Parts never showed up, again DHL. Parts were sent again which was received but Dell still wants me to put parts in and then send back them for other repairs. This was after Dell told me I didn't have to pay anything for 6 months. How that changed! It would be till August 1st. They referred me to a collection agency.

I was called by a supervisor who wanted to talk to me and gave me his nand extension. I called him 5 times and no response. I would love either to get a brand new laptop or send this back. Also they told me that my warranty expires on Jan.2 2009. They didn't send out the second one till almost February. They are shortchanging me ion a warranty also. Still no gift card or compensation for what I am going through! HELP!

Dell promised a $130.00 rebate for their Inspiron PC, purchased 03/10/06. We never received the rebate even though we submitted the documentation twice and phoned them a number of times. We also sent an e-mail and a letter.

We ordered the laptop on 11/27/07, with the order conformation email it said we were eligible for a $200 gift card arriving in 6 to 8 weeks. We did not receive the laptop until the end of January or the first part of February 2008. We never did receive the $200 gift card. After allowing the 6 to 8 weeks time allowed to ship the gift card after receiving the laptop I called on 5/31/08. I was told that it was too late and when I asked to speak to a manager I kept getting hung up on. After calling three times that day I ran out of time to deal with the issue.

I called again on 6/5/08 and got a hold of a manager that kept repeating that they stopped issuing the gift cards on 3/30/08 and they cannot help me. On 6/6/08 I called again and this time asked to speak to Small Business department. They attempted to transfer me to a resolution specialist but it was a holiday and they were closed. On 6/9/08 I got a hold of a resolution specialist that told me that it was too late and I should have called earlier. He also told me that I was not on the list and he said that he did not want my email conformation as proof of the gift card that it was too late.

Out $200 and hours of time wasted.

did not receive the $150 rebate that was promised for the home computer that was promised and purchased on 2/27/08. At the time that I purchased the computer by mail, I was told by the salesman that I would receive a $150 gift card that could be used at Best Buy or any computer store to purchase computer accessories; like my ink cartridges.

I have called three times and spoke with employess of dell and a supervisor who told me that I would receive a E-mail. I have found nothing on my e-mail. I asked for a gift card to be mailed to me and was told that they could not do that. I have received nothing from Dell.

I am very much stressed with this situation personally.

When I purchased my computerfrom Dell I was told I would receive a $25. coupon for my purchase to use toward any dell purchases. I received the informational packet called your little black book and the instructions to the websit to order the coupon. To confirmation said it would be receive with in minutes.

I never received it. I called customer service and was told that I need to give it 10 days so I waited. I did not receive it. I called Dell customer service again and now I am being told that there is know record for this coupon and they could not honor it.That to me is false advertising when you send someone that type of information then will knowledge it

I got billed for the $100 coupon that we purchased a bag for labtop and a memory stick. I printed everything they said.

In December 2007, my husband purchased an Inspiron 531 computer with the promise and local advertising to back up the offer of a $200.00 gift card rebate. The sales rep gave my husband an e-mail address for us to contact with needs, but no one from Dell ever returned our complaint e-mail when the rebate never reached us.

On behalf of my husband, I have been painfully calling the 800 879-3355 phone with forwarding to the customer service in India both in January, February and now again in May. One CSR there stated that we needed Dell to e-mail us on the rebate for it to be valid, however, Dell never did an acknowledgment of this promise. While I have called several times in all timeframes hoping for a more experienced customer service rep., now, they are patching me over to what they call their "manager"; basically, a voice mail account that is much like a black hole because the machine states it is FULL and never takes complaints.

As consumers we are then asked to press star and T for another manager, but what happens is the phone states, "Good-bye" and the phone is disconnected. GOOD BUY is NOT the phrase I would use to describe false advertising and misrepresentation from Dell. Companies that label themselves as "global" but which do not train overseas employees for proper handling of complaints basically are cheating Americans.

The fact that an employee works in another country with little knowledge of the business practices, advertising of Dell is one way of forcing customers to give up on legitate complaints such as not being given $200 of a rebate. That rebate was to be put toward purchasing a Dell printer, but we will never do business with Dell again. As consumers we have a VOICE that is even LOUDER than the annoying Dell intro music which reminds me of the unprofessionalism and rudeness of this company. No one likes to pay the cost of a computer and be cheated out of $200.00. And, it is insulting to have a complaint answered by employees in India who have no knowledge of products, advertising, costs, etc.

I purchased a Dell Inspirion 1720 laptop from Dell on 12/19/07 with an advertised incentive of a $200 gift card. Before placing my order online, I called Dell Customer service to verify this laptop was eligible for the gift card. I was assured it was. After several weeks of no receipt of the gift card, I began calling Dell. I spoke with multiple customer service representatives in January, February, and March of 2008 and was assured by all of them that my gift card was 'on the way' and that the department that handles the gift cards was 'way behind' in mailing them out.

After 3 months of calling Dell, the reps then began telling me that my purchase was not eligible for the gift card. All records of my previous calls and notations of my eligibility had been removed from Dell's account records.

I filed an online complaint with Dell and within a few days, Consumer Relations called and e-mailed me. She confirmed that my purchase was indeed eligible and the gift card would be sent 'right out'. Her 3/21 email stated this e-mail is a follow up to our conversation today.

Now, 2 months later, I still have not received the gift card.

I purchased a Dell computer in December of 2007, this purchase had a promotional offer of a $200 gift card with a purchase of $1500 or more. I bought a computer valued at around $2300. My order was recieved , but my gift card wasnt. I waited a few months before calling because I was told by the agent that it would take 6 to 8 weeks to recieve the card.

I called after that time and talked with an agent for a while, the agent then told me he would open up a case with an executive support agent. I was contacted by this agent via phone and after speaking with him he confirmed that I will recieve a gift card. He sent me an email confirming this. I waited 3 weeks like the agent told me to do. I never recieved my gift card.

I called the agent back, no answer so I left a voicemail. I emailed the agent several days later because I had no response. 1 week went by and I called the agent again, left a voicemail, and emailed him again. No one ever called me back. I called Dell's customer service and they offered me no resolution. I could not even get in touch with a manager. I called back that day several time because I wanted to speak with a manager, they agents would not connect me to a manager and gave me the same excuse everytime, manager is unavailable.

I then emailed Dells unresolved dipute center. I got a reply the next day asking for more information. I sent the info back and I got a reply saying Dell can offer me no assistance. So basically Dell has avoided paying this gift card at all costs and now I want to take legal action. If there is a law suit against Dell for this I would like to participate, companies that do this are terrible and should be shut down in my opinion.

I am out 200 dollars for a gift card. I also have wasted dozens of hours trying to get a resolution.

In May 06 bought DSL product that advertised a Dell and AT&T Rebate. Filed out rebate form, complied with all requirements, and received post card from Dell stating "not eligible" for rebate. (AT&T paid their part of the rebate, so no issue with them.) Called the number on Dell post card and kept getting put on hold or given another department number to call or was transferred to and ended up back at the original number as no department or person knew anything about the rebates or wanted to take any responsibility. Continued over the next weeks to call, only to be put on the endless phone loop.

Tried email, but never got any responses. Tried over several months to get someone to help at that number. No help or new numbers/people to talk to. Finally in Dec 07, I filed a complaint with the BBB and got a phone call and email from an Dell actual person.

However, this email tag (got "out of office" email replies) went on from Feb 08 until now, May 15, 2008 when he finally called me back basically saying that I waited too long and they won't do anything about it. I said I tried and the only number and email provided on the post card was no help as I kept getting transferred back and forth. He said Dell doesn't do rebates any longer and they don't have any documentation. I said what about the copies of the Dell rebate form I sent and why he couldn't use that to verify that I did comply. Their rebate form stated all the requirements, so why couldn't he look at the form and tell me why the rebate was denied.

His reply was that I waited too long, but I said Dell almost made it intentionally impossible to get any assistance and that it seemed that I only got a response after filing a complaint with the BBB. I asked to have his manager call me so I can discuss this further. That's where it is right now.

I purchased a LCD monitor from Dell, they sent me a $25 thank you coupon. I went online, found a usb drive on sale for $17.99 and redeemed the coupon and purchased the drive. Then I find out they did not honor the coupon because the product was less than the coupon price... which now is void because I attempted to use the coupon. And on top of that they billed me the regular list price of $24.99, even though anyone else could purchase it for $17.99 online at the time. Some thank you.

So now I have to return the product and pay for the shipping cost.

Paid Dell right away balance of computer minus rebate because we could find no rebate papers in with the computer, thought they were coming later. Inquired when they did not come and were told that it was too late to claim the $160 rebate, were placed in late standing and have so far accrued over $500 in late charges and damaged our credit. They also resold and resold our account after having received multiple letters to cease and desist calling after pleading our case did no good.

Very stressful, we logged 5 calls a day for 24 days with one collection agency. Then went to buy house and had to get two mortgages instead of one at considerably highter interest rate on the second because of this.

The had an ad promotion in the Sunday paper for $50 gift card with purchase of Dell Inspiron 531s Desktop, which I ordered and confirmed a few weeks later that my gift card was coming. Now customer service is telling me I was never entitled to it. This is false advertising.

I guess there were none, but nonetheless, it's false advertising!

I purchased a computer 10/01/03 - and STILL have not received the $100 rebate! The unit was shipped on 10/31/03 (maybe I have the problem because of Halloween?????) -

I sent in the rebate on 11/18/03 - well within the 30 days. Now what?

I bought a computer from Dell after being assured that I could return it. When I called to return it within the 21 day return period, I was told, by a mysterious "Fernando," that he would give me a $150 rebate and another 21 days to think about it. I decided that I really couldn't use the computer.

So I called again and went through the Dell customer care center 3 times to be told each time that 1)my original 21 days was up so I couldn't be transfered to the Return department, 2)Fernando had not mentioned the extension in my file and 3)I ought to just give up and sell the computer on Ebay.

I was finally transferred to Customer service to make a complaint and was told that the "system is down" and they couldn't access my file.

From my perspective, Fernando played a cheap and dirty trick by persuading me to accept a rebate and telling me that he had given me an extension - which he obviously didn't do. Dell computers refuses to even try to make it right.

I purchased an Inspiron Laptop for my son on 12/17/2007. We were given a discount of $300 on the system and told that we would receive a $200 Gift card that we intended to use for accessories. After 8 weeks I called to check on the gift card and was informed that they were behind in filling the rebates, that the rebate would be coming. After 10 weeks I was again informed they were behind but to call back to brady_johnson@dell.com, 800.999.3355 ext. 2164988, which I did. Of course, he never answers his phone or emails at this point. I contacted our sales rep Greg Smith again on 3.12.08 (last week) and was transferred to a sales representative in Equador, Ana_Calles@Dell.com and her manager, Juan_Oliva@Dell.com. She said if I sent her an email from Greg which showed I was to get the rebate of $200 they would honor that. After sending them my confirmation from Greg Smith, she said the system didn't cost over $1499 and she could only give me a $100 gift card. I informed her that it had a $300 discount, and the software was placed on a separate order of which Greg's email and phone calls clearly stated I was to get $200.

I informed them that I had spent too much time on something that was clearly fraud on Dell's part and was contacting my credit card company to file a complaint for a resolution. They sent me an email, and I informed them I was contacting my credit card company, Discover, to file a complaint. They then proceeded to send me another email stating they would issue a credit of $100 to my card, and send me a $100 gift card, since I was informed I would get a $200 gift card. At this point even though I was going to buy another Dell for my other son - I don't want so much as a mouse from Dell at this point. I am going to complete the complaint with my credit card company. I have their emails, I have the sales forms, and I have the coupon form I used for the $200 gift card. It specifically says that if the unit which included software was over $1499 I was to get the $200 even if there were other discounts applied (there was a $300 discount).

This is the second time they did this to me or my company. In 2006 we purchased a system and never received that rebate, either. We did not fight, but this time it is completely a scam that they are doing and needs to be addressed by some consumer group. From my internet search I have found thousands of other customers who have been lied to by Dell. This is clearly fraud on their part, and it's been going on for at least 2 years. Someone needs to stop them. They get people to settle for $100 or $50, and then it's forgotten. someone needs to get something done to compensate the thousands of consumers being lied to by this company.

I was to get a $200 gift card to use for accessories. I have spent hours and phone calls trying to fix this problem, and they just transfer me from one country to another. I am clearly out more than the $200 and should be compensated as the others should be.

I purchased a new Dell XPS in December 2007. At the time of purchase I did the on-line chat and an email to verify that I would receive the $200 gift card with my on-line purchase. It stated this on my order, but I wanted to be sure. I was told it would arrive in 6-8 weeks. When I did not receive the card, I emailed Dell. The email stated that I was not eligible. I replied several times stating that I was assured I would get it, but they ignored this point. One email they sent said that if was only for XPS models. I again replied that this is what I purchased. Then the reply said it was only for certain XPS models. I completed an on-line complaint form; the reply said a Dell customer service rep would contact me by phone, but they never did. I then requested procedures to return the computer; but since it was past the 21 days, I could not.

This is a good deal for Dell: to make promises to get you to buy their computer, and then change their offer. I spent a lot of time comparing computers and prices; this $200 gift card was key in my final decision. I will continue to pursue my complaint, but I am not optimistic as I will be trying to break through their firewall of dealing with their robot service reps in India--very very frustrating.

Also, they included Trend-cillin software; however, it was outdated and doesn't work, so there is another $80 I'll have to spend that I wasn't planning on.

I was planning to use the gift card for some additional items for my computer set-up. Since I still need these, I will have to spend additional money for these items. I will also have to purchase anti-virus software since the one they included was outdated.

I purchased a new computer from Dell.com on 1/12/2008. I was told by Rene_Estrada Rosa that if I place my order with him at the time of our phone call, I was to receive Dell gift cards in the amounts of $100 and $50. Now Dell is telling me NO, that I am not entitled to the cards as promised. Dell has also added an item to my account that I did not purchase, and they are refusing to remove the amount for the item from my account, stating I did not have their permission to not sign for the item at time of delivery. I refused the shipment.

I am being billed for something I did not purchase. And, they are refusing to send the gift cards ($100 and $50) as Rene_Estrada Rosa promised at time of purchase. Thus, they are causing me to spend money on supplies for new computer that I do not have.

I purchased a Dell computer from a kiosk in the Deptford, New Jersey mall...the salesperson told me that I was eligible for a $100 rebate because of the timing of my purchase and that it would be mailed in 6 to eight weeks. Six weeks went by, still no rebate card, so I called someone (Chrisopher) at the Dell ahem, "Customer service" desk who said that they "hadn't processed it and would do so right away, and I should get it in another few weeks."

Well, another few weeks went by, and here it is, March 10 and I still have no rebate. So I called again, this time speaking to someone named Monica who told me I was ineligible for the rebate but could not tell me why. She actually said I was ineligible to start with, even though Jim and Christopher, the customer rep I talked to beforehand told me I was...

I sent in all the necessary paper work for my $50 rebate on the Dell 948 All-in-one printer SKU 718343 from Staples 2/15/08. Rebate tracking number 273295876. I would like the status on this, although it hasn't been a month.

I purchased a laptop on 12/16/07. The sales person offered me a free printer and $200 gift card. I received the printer and they charged me for it. When I complained they gave me credit. They have given me the runaround for 9 weeks about the gift only to tell me now I am not receiving it. It is now a matter of principal, I did not ask for the gift card, it was offered to me. I don't think this is the way they should treat a customer.

Bought a laptop in December 2007 under a promotion that promised a $200 gift card. Inquired via email after the laptop was delivered, when I could expect the gift card. The response back was that I did qualify and that I could expect the card in 6-8 weeks. The eight weeks came and went in late February, 2008. That is when I contacted Dell again via email to inquire about the status of the gift card. The rep responded with an email that stated I did not qualify for a gift card, but they would instead send me a $75 coupon for the inconvenience. When I responded that I would not accept that, they answered with a new offer of a $100 coupon. I have since contacted another Dell rep and posted this on their forum; but I'm being told I don't qualify, and the most they could offer is the $100 coupon.

I don't want that coupon, I want the $200 gift card. That was the main reason I bought the laptop. I would have never bought an extended warranty or priced the laptop so high if I were not going to get the gift card promised. It appears I'm not the only one who has been duped by Dell in regard to THEIR promotion this past holiday season. I have found many many websites, forums and such that are all reporting my same story. Almost all of the Dell responses match mine word for word. Dell is committing fraud and something needs to happen!

I have spent hours upon hours of trying to resolve this. But it seems to be Dell's stance to just offer something smaller or just ignore it and they will go away. I'm frustrated that I have to use up valuable time and money trying to get what was promised me. My phone bill is going up because I have to use my cell phone to call them.

Purchased 420 XPS Dimension CPU for my children on December 9, 2007. Sales person, James Jurries, offered me $200.00 rebate on package deal, offering 4 year extended warranty and bringing total of purchase to just under $2000.00. That also included printer that he also talked me into taking. As of today I have repeatedly asked where is this rebate or coupon that I have been told numerous times is coming in the mail. On Tuesday, February 19, I called James Jurries and he had David, his Supervisor call me. I was told that my salesman forgot to include my rebate and he would send me a 100 dollar rebate for now and then more later and asked me to keep this between us. I have not received a rebate that he promised would be emailed within 2 to 3 days. As of today, February 28th, I have not received a rebate or coupon as agreed upon in our agreement terms made December 19, 2007.

I was planning to get my disabled child software with this rebate money and because I was lied to and misled, I do not have the ability to provide the much needed software that he requires to give him access to learning. Therefore this is a great loss for my child. I had counted on that rebate for my child's needs. I would have included the software in the system and instead of waiting to receive a rebate to purchase the much needed software.

Dell was promising a rebate during Christmas time .There was a promotion by 12/20 if your order is over $1499 you are qualified for a $200 rebate! If Iupgrade to the lojack and warranty for 4 years I get an additional $70 gift card. I ordered it over the phone with Brian Cain and also received an additional discount of 12% from my employer! Anyway, I gave it time to deliver. It has been over 8 weeks.

I emailed the status of my rebate and was told by email with the following: Thank you for contacting Dell. I understand from your email that you wish to know the status of the Gift Card. I will be glad to provide you with the Information. I am sorry to inform you that your order did not meet the promotional criteria as it was for select models at specific price limits. Unfortunately I do not have the exact details for each configuration, we are provided only with all the order numbers that were eligible based on order date and meeting specific Promotion guidelines stated when placing your order. For your inconvenience and misunderstanding concerning your eligibility for a Gift Card I can offer you a Coupon at the value because you are a valued customer and we want to compensate you for your time. If you accept the coupon for $100, kindly reply to this email and I will be glad to assist you further.

This is not right, this is FALSE ADVERTISEMENT. If they are not at fault, why pay me $100 instead of my $270? To shut me up? I have the coupon and a print screen shot of the cart at that time. I have PROOF! They are all liars and false advertisers. They cannot advertise a promotion and not honor it!

I made a decision to purchased that laptop with promotional pricing because I thought I'll be getting $270 back. You cannot lie to someone. It takes lots of my time just to chase after a $270 gift card when I shouldn't have to. Time is money to me! And how many millions of people did Dell deceive? How many people did Dell lie to?

I'd purchased a Dell XPS 1530 on Dec. 2007. I saw the ad on one of there catalog and the sales for XPS goes for No interest for 12 months and $100 Dell Gift card. This is really a good deal if you have a dell preferred account, which I do. So I bought the laptop and the sales rep. Christine told me what I'm buying and what I'm going to get (laptop, lojack, 1yr protection warranty, gift card, 12 months interest free, etc.). After 3-4 weeks I received my laptop. I waited a week for the gift card, and unfortunately it didn't come; so I called Dell Support asking them about the gift card. The rep told me to wait 6-8 weeks from the date of purchase, and I'll get my gift card in the mail. He said it's on process at the moment. And so I waited.

On the 7th week I called and spoke to their support manager, Jack, asking for the gift card. Now I'm being told that I'm not qualified for the gift card, and nobody can tell why. Jack can only say that's what the computer is telling and advises me to reply to the email they sent when I bought the laptop and asked about the gift card. And so I did. I received a reply to the email saying that I don't qualify to the gift card anymore, and if I have further questions to contact Dell Sales Dept. I called Dell and spoke to Hema, and was told the same things. I don't qualify for the gift card because I was given discount. When I asked her what the discount was, she can't give me an answer, All she says was it shows on her computer that I was given a discount. I explained to her about the ad and the sales when I bought the laptop, and all she can tell me is a repeat of her answer. I asked her again about it, and all she can say is, "I'm sorry for the miscommunication."

I bought a dell computer in NOV and was supposed to receive $100 in Dell Dollars. As of Jan., I still had not received my Dell Dollars. I e-mailed them and was told I should be receiving them anytime. Almost 4 weeks later, nothing. I e-mailed again and was told it had been mailed to my home. As of Feb 8 I still had not received anything so I e-mailed again. I have now been told I am not eligible for the rebate. That is after 3 times being told I was--once at checkout when I purchased the computer and twice in e-mails from Dell. I have kept copies of everything. Today I called customer service and was told I was not eligible again even after being told I was.

When I would begin to talk I was cut off; then the rep would start talking. Finally I asked to speak with a Customer service manager, and after a long wait and the rep trying to talk me out of it many times, I did. And once again I was told I was not eligible. I then asked to speak with someone else who could tell me what has changed since I bought the computer, and was told there was no one who could do that. So I asked to speak to his boss. I was then told he was the head of Dell Computers. I then I asked why he had to be a jerk. I was then told I was unprofessional, and he was hanging up.

I will never buy from Dell again.

Eloise

Atlanta, Ga

"Coupon may be redeemed for orders less than $50, but no cash or merchandise credit will be issued for the remaining balance."

I will happily forgo the 1 cent

Dell did not apply the coupon and charged the full purchase price to my credit card. I called Dell and they told me that the coupon is only good if the purchase price was at least $50. To make things more aggravating the item I purchased was $49.99! Despite the 1 cent discrepancy they maintained their position even though my coupon clearly states that I may use the coupon for purchases less than $50.

Furthermore, no matter how many times I call Dell's service site and tell my story, I get someone from India and they tell me they do not have employee numbers or last names or any other form of identification for accountability.

We purchased a computer and as a sales incentive they offered us 100.00 worth of Dell dollars to use for the purchase of accessories. The basic guidelines on these are that the order has to be greater than the cost of the order and that its not combinable with other coupons/offers. Our order was actually about 120.00 before taxes and shipping. What Dell does however and we were not aware of this is that no matter how large your order is or how many items are on it, they take each individual item that you ordered and give it its own order number. This pretty much makes it so that unless you are buying large ticket items, the Dell dollars are worthless.

This was revealed after numerous heated exchanges with a customer service which I found extremely lacking and then only after it was explained by a supervisor after I requested to escalate. I filed a complaint with the better business bureau and at that time found that they had well over 12000 complaints in the last 36 months and that the attorney general for new york state is filing a deceptive practice case against them. If the same thing happens in Texas and its a class action I'm definitely in.

We are extremely upset at the way we were misled and also with the way Dell refused to satisfactorily rectify the situation.

I received an email from Dell offering 5% off any purchase if ordered before December 31, 2007. I was excited to see that they were offering Playstation 3 consoles and some games, so I decided to order one for my husband for Christmas on December 9, 2007. It took 4 days for someone to confirm the order (even though I have an open credit limit on a preferred account), and then they placed the order on December 13th with an estimated ship date of December 28th.

I was disappointed, but I could live with it. Then, the shipping date changed to January 4th, 08. It is now January 10, 08 and I have yet to receive my order. My "Customer Service representative" has not returned any of my 5 emails, nor has she attempted to call me once, and return any of my 13 phone calls made to her extension. I always get voicemail. We've left multiple contact numbers for us, and still -- nothing. At this time, I have been left with no option, but to cancel my order and go somewhere else.

I can accept that items can become backordered during the holiday season, but cannot accept that this Sarita person would not return one of our phone calls or emails. We are repeat Dell customers, and at this time, we'll never spend another dime there.

On December 21, 2007, I purchased a printer online. I have received the printer. The printer was advertised with a $75.00 rebate. The merchandise had to be purchased by December 31, 2007. I have attempted to print the rebate form; however, my system will not allow me to do so. I have talked to several people at Dell regarding this matter, and asking them to provide me with the proper form via mail, etc. This has been going on for over a week, and as of this date, it has not been resolved. Some of the customer care staff was rude; most spoke with an accent which made it difficult for me to understand them; several took control of my computer which made me skeptical of them.

All of my e-mails to them have been deleted from my system by them. I have had several telephone calls to my personal home number from people stating they were from Dell. They were all going to do something to assure that I receive the form; however, nothing has happened. I have been a customer of Dell since 2002, and I am disappointed in the service that I was given regarding this matter. I do not as of this date plan to remain a customer.

They called me about purchasing a 3 year warranty on my computer that I had recently purchased. If I did it over the phone with them at that time, they would sent me a rebate form for $80. I sent it in 3 times, because they SAY they never got it. I have never seen the $80.

When I called, each time they told me they could find no information about it and to resend it.

Oh, I got billed right away, though.

I have not gotten my rebate from Dell and every time I call they tell me it is in process. A process that has taken nearly two months.

I spent over 40 hours during a 6 month time period, waiting on hold, and logging email documentation about this matter. I still have not hear a word from Dell or have not seen the $100 Rebate and still do not have an Anti virus software.

I never received the $100 rebate that was promised when I purchased the extended warranty

I have emailed...chatted with associates online...called numerous times and still have not received the rebate...it's been a YEAR

I was promised 2 rebates of $50 each. Both of which I never received. I was so irritated about it that I was determined to get the rebates as a matter of principle. I spent hours talking to who knows how many people how many times. One conversation alone was over an HOUR with several people. Numerous emails. Numerous promises. Never got a penny.

What appears to be a common occurrence: the rebate runaround. Submitted it June 20, 2006 after getting system June 2. Got a card in September saying the order number as missing. Resubmitted that. On phone in November someone said they would fill out necessary form for me and take care of it. Nothing happened. In February, was told someone would call back in 3 days. No call.

A month later an e-mail arrived, we have not received your rebate submission. We also were not able to confirm your eligibility for this rebate offer. Please contact our Customer Service department. Called, was shuttled to department that handles employee purchase programs because (suddenly) that was the reason no order number could allegedly be found. Someone said he'd call back in 2-3 days. That was a week ago, no call.

Everyone tries to sound helpful and sympathetic but there is zero follow-through. Seems for all the world like a systematic effort to make people give up on getting the rebate.

My rebates didn't happen. It's been six months, they owe me $250, and are useless.

i had rebates on my new pc, printer and i also had a rebate on an extended warranty i purchased. I have not received anything.

ˆ

I have not recieved my dell rebate and every time i check the status it says it is in the final processing. How long am i gonna have to wait for some other type of response besides that one.

They called me and asked if I wanted to extend my home warranty service for four years I agreed because it was 250 or so and there was a 75.00 rebate. This was several months ago and I just basically forgot about it, in any case I havenot received the rebate yet and on top of it I am being charged interest on a computer I purchased that was supposed to be interest free for one year. so I really have two complaints. if I can find my order paperwork I will give that info, but I may have deleted that email

Well aside from not receiving 75.00 dollars back as I was told and being charged interest on a no interest program the only issue is financial and a hefty interest on top of it. 80% of my payment gets eaten up by the interest so now I will have to try and pay it off early to avaid being gouged. I feel betrayed by this notable company and less likey to do business with them again no matter how good their computers are. in fact I feel they probably will not even honor the warranty I purchased. I hope I never need it.

I purchased a Dell computer that offered a 90.00 rebate. After filling out the forms and sending in a copy of the packing slip, as required, I received a confirmation from Dell that my rebate was being proccesed. After 3+ months I received a postcard saying I didn't submit a valid order number. The order number is printed on the packing slip. After doing some research I find 1000's of people having the exact same problem. This is clearly a case of fraud.

I purchased a Dell home computer system in July of 2006 with a promotional rebate of $100. I received a post card from Dell say that they did not receive a valid order number. I never received my rebate that was included in my deal.

After being totally unable to contace the Dell Rebate deprtment I finally got a Senior Dell customer service specialist. After three months, no rebate,no way to follow up. This drags on and on, everyone passing the buck, and ultimately Dell is not paying the rebate due. They sent out postcards saying the order number was not valid, yet the initial email from the rebate department has the proper order number; so does customer service.

This is a "wear down the little guy" tactic, clear and simple. This is a disgrace, and about lots more than the $100 Dell owes me. Your site lists example after example of Dell's sloppy, cavalier and perhaps intentionally devious rebate practices.

I filled out Dell's online form to configure a new computer, including signing up for Verizon DSL with a $75 rebate. The monthly fee for service was $3 higher than available straight from Verizon, but with the rebate I thought it was worth it.

I called two days later to see why the Verizon DSL rebate was not listed on my order. Noone could tell me anything about a rebate and said it didn't exist! I have spent 8-3/4 hours on the phone, was promised a $100 coupon to buy merchandise TWICE, and have received nothing.

Like others, the Dell Rebate Center shows I have the coupon, but I can't get it. I really don't want the coupon, I want the $75 cash that the rebate promised on the order page. Customer service says they have never heard of the rebate - call Verizon!

Shame on Dell for advertising rebates they do not follow through on, and for having such a shabby system that sends customers in circles.

On 8/1/06 I purchased an Inspiron E1505 Notebook with all the bells and whistles for my freshman college bound daughter. I was sold in part due to an instant rebate of $100 in addition to two other rebates totaling $250. I was told it was quick and simple to get my rebate by simply making an online submission. The telesales contact tauted the ease of Dell's online submission capability. However, the truth is, after diligently compiling all pertinent documentation with order numbers, customers numbers, tracking number, etc., the frickin system either states your submission didn't work because the rebate system is down for maintenance, OR their system has no record of your rebate submission. I've NEVER BEEN SO ANGRY!!! Customer service isn't cooperative and never has a record of what you've ordered. Customer Service can't or won't help. I've had it!! We have 4 dell computers all purchased within the past 2 years -- NEVER AGAIN!!!!!!!

Dell's sales team shouldn't entice potential buyers with rebates the consumer is not going to receive. I was told I should have the $$ back in time before the first payment is due -- NOT!!! I'm on a mission. I'm going to give 'em hell until I get what I'm entitled to. Michael Dell and his Board of Directors should be ashamed!!!!!!!!!!

I have not received my $75 rebate for signing up for Verizon DSL through Dell. The rebate form was mailed 6/30/06. I passed on a lower monthly price for the same service direcrtly from Verizon.

Not only did I not receive the $75 rebate, it's costing me an additional $30-$35 a year because I'm paying a higher monthly fee than I would have.

I have not recieved my $250 rebate after over 6 months. I bought my computer in March 2006. I have sent countless letters. Each time,they say they have sent it, but it must have been 'lost' in the mail. Then I have to 'reconfirm' my address, which I do each time. Then they have to cancel the orginal check and re-issue another one, which takes 6 to 8 weeks they claim.

I ordered an advertised special Dimension B110 , which had a $50.00 rebate. I used the personal account so that there would be a good paper trail. It has been 6 months now and NO REBATE.

I have repeatedly send my forms in with original receipts through the US Mail, return receipt and e-mail. It has been since April 27, 2006. I still have not received my $50 rebate. I believe it is a scam.

I have heard of 100's of people that have the same complaint with Dell. You do not receive the promised rebate.

Bought a Dell computer and still havent received my $150 rebate - its been 4 months. I copied the packing slip and sent it to the rebate center a day after I received the laptop. They sent a postcard stating unable to process without an order number. I cant get a customer service rep to help me b/c I dont know my order number.

My story is the same as many I have read here. I did everything I was instructed to do to get a $50 rebate on a notebook I purchased on 01/09/06. I mailed receipts, order# and tried to go on line to fill out rebate form. I could not get results on line so they sent it via email - no response to this date.

I hope something gets done about this rip off, they are taking advantage of hard working people.

I purchased a DELL computer system on 1/19/04, opening a preferred Dell account. The promised rebate, properly submitted, was rejected by Dell. On 4/3/04, I paid the whole balance minus the rebate and a promised credit. I demanded my rebate and credit. Dell paid the rebate and credit on 5/11/04, but backdated them to 1/21/04. Dell added a $29 late fee and interest for the period between January and May, and kept adding to it until it was referred for collection in October, 2004.

The debt now totalling about $248 was reported as a delinquency to the various credit bureaus. This has ruined my credit, always cited as the reason for a reduced credit score, higher mortgage rates and increased credit card interest rates.

Got a new Dell; couldn't even get a rebate form out of them for it;(we couldn't download the one they said they e-mailed) talked to 4 different customer service people; told all of them we wanted the form re-sent. Also, told everyone we talked to that we were not going to be using the McAfee service and wanted a credit for the $87 charge. CS rep said she would send a return authorization for the disc; that never showed up either. Since we got our first bill today, I can tell there has been no credit, and time has expired on the return policy and the rebate policy.

As near as I can tell, we are out $87 for the McAfee and $130 in rebates. I e-mailed our sales rep's boss today though my experience has been that all I will see is 3 more e-mails assigning case numbers, but no results.

My order with dell computer when I purchased my laptop included a $150.00 rebate. I have not been able to claim my rebate nor have I received any help in getting my rebate. I have not received my $150.00 rebate nor have I been credited the $150.00 on my account with dell

I bought a Dell DJ mp3 player, influenced in my decision by a $50 rebate. I filed the rebate, in Nov 05 and its receipt was acknowledge in an email in early Apr 06.

A few days later I received an email that said Dell had no record of my purchase. I checked with customer service, who confirmed that they had a record of my purchase, but they had no record of my rebate!! I have exchanged many emails with customer service but now I don't get replies from Dell when I email.

It's just $50, but heck, it's MY $50!

I bought a desktop and a laptop within two weeks of each other. The desktop was advertised with a $100 rebate. I submitted the necessary paperwork for the rebate.

Later in the mail, I received a postcard indicating that they needed my order number. I wrote the order number on the postcard and mailed it back to the address that they indicated on the postcard. Several months later, I contacted customer service on the Dell website and they said would expediate my rebate.

I waited a few more weeks and contacted Dell by email asking where my rebate was. I was told that I was not entitled to a rebate. I tsaid I thought that was fraud.

I had to borrow money just to be able to pay the amount that I owed for the computers.

I got my Dell computer for Christmas 2005. I sent in my rebate form in January of 2006. I continued to track my rebate on the Dell website. In April I received an email from them saying my rebate check had been sent and please cash it or if I have not received to please let them know. I called and spoke with someone and he said he did not have my P.O. Box. This was supposed to be taken care of in May, here it is 6/9/06 and I have not heard a word.

Purchased (2) laptops from Dell for our Company, with the understanding that there would be $224 rebates for each laptop. Mailed in rebate requirements on-time, waited approx. 8 weeks and received check for $200. Called Dell to see why I got a check for 200, but not the complete 448 for both laptop rebates. They said they check in on it. I was told afterward that they'd send a check with the remaining amount, and would receive in 8-10 weeks. Called 10 weeks later to check on missing rebate check. Spoke to Leck again, and he sent me to another person, who told me the same thing as the last time I called 2 months prior, that I will receive my rebate check in 8-10 weeks later. It's now been 10 weeks later, and STILL have not received anything.

I purchase computer/software for our company. Dell has not resulted in a personal loss for me, but definately it has impacted MY reputation as the one who purchases this equipment. I am VERY angry at the FALSE advertisement, and continuing Dell attitude of not caring about individual customers.

Bought a new home computer with a promise of a $150 rebate. Started rebate process as sonn as I got comuter up and running and well within the time limit. The process was so complex with downloading in order to get the rebate form and the automated phone merry-go-round, that the time expired and I was notified I was not eligible. I couldn't even get a rebate form. After learning of the problems of others with Dell, I gave up and wrote it off. I think their whole rebate program is a scam.

I sent in the paperwork for my dell rebate in January. I am still waiting.

I bought a Dell laptop, which had a $100.00 rebate. I filled out forms and mail in. They send back a post card 3 months later and say I did not give them a valid order #. I sent them a copy of the order. I feel they are stealing money from the public.

I have submitted a rebate to them for $50.00 in Aug 2005 and they have not paid it yet. I have sent the paperwork back to them 3 times and have talked to them on the phone 4 times. Each time they say that the error is corrected, but in several months, I get a letter telling me they do not have a record of me ordering the product. I am at my wits end with them because I actually paid money out to get the rebate. It was on MusicMatch which cost me $79.90 and I was to get a $50.00 rebate for it. The really bad part is, everytime I have tried to use the MusicMatch it locks my computer up and I have to reboot it. It has never worked.

I have yet to receive a $100.00 rebate from Dell. My notes show that I called Dell in excess of 30 times about this and to no avail. As much as I am beside myself that I am a victim of fraud, I will continue to pusue this fraudulent company. The name Dell makes me sick. As the owner of a company, I directed that Dell products are NEVER to be purchased.

If it was within my power, I would put Dell out of business.

I purchased a DELL computer, which came with a $100 mail in rebate, provided that I sign up for BellSouth internet service. I signed up for the service and I sent in all the documents exactly as required.

It took DELL more than 6 month to get back to me stating the the evidence for a service agreement with BellSouth is missing. Ironically DELL sent this to my bellsouth.net e-mail address.

DELL appears to deliberately delay or even avoid the payment of mail in rebates.

I bought a laptop on 1/05 and was told about a $50.00 rebate, which I never received. I then made a second mistake and ordered a home computer on 8/05 and followed all instructions to receive a $100 rebate, and here we are in 4/06 and I still haven't received the $50 or the $100 rebates they promised,despite the several resubmissions. They keep sending me cards that the order #'s are invalid.These are the same numbers that are on the packing slips.I even called the rebate center and waited 34 minutes just so they could tell me they only handled recent rebates and mine were too old. They gave me a 1-800 # to follow up, but that # was disconnected. I will never buy from Dell again or recommend it to anyone else.

Refusal of Del to honor rebates on system purchase and purchase of high speed internet service. Although all timelines and documentation required were sent, the company has consistently said either we didn't submit rebates, or they were missing items, or had wrong info. Every attempt to get them to honor the rebates has failed.

A loss of $150--$50 rebate on system and $100 rebate on internet connection purchased through them.

Bought my kid a Dell pc for Christmas and still have not received my $50.00 rebate. They won't return my call or answer my emails.

I have followed Dell's protocol to the letter, met every condition and yet after six months, I have not received the rebates as promised.

According to the postcards from Dell, invalid order numbers were given to their company. If Dell Rebates received invalid order numbers it was because invalid order numbers were printed on the packing slips by Dell itself. Is this just an attempt of Dell not wanting to honor the Rebates? I did not receive the $100 rebate on the Dell computer purchase nor did I get the free printer as part of a rebate-refund.

Where is the integrity, professionalism, or customer service in this matter?

I would like to add my name to the many on this web site who are not receiving their Dell Rebates. While I have not waited as long as some, or have had as much contact, I figure why wait, I can see what's going to happen from the posts from other purchasers.

I have not received my $50 rebate after about 15 weeks of waiting. Checking the web site every so often, I saw they finally changed my status and said my rebate was invalid due to a lack of an order number. How could they not have my order number, especially since I sent the packing slip with my rebate form?

The same as many I have read. I purchased a dell computer at christmas because of the nice rebate issue. After many patient communications and waiting, and "invalid" replys, it is April and still no rebate. I nor anybody that asks me will buy dell again.

I purchased a new Dell Computer last June and was promised a$100 rebate. I waited several months, still nothing. I spoke to someone at Dell about a month and a half ago. They promised that the check would come within 2-3 weeks. I still have not received their check. I will never purchase another Dell product, nor recommend one, if this is not settled immediately.

I was supposed to get a $100 rebate. I sent the form and packing slip in. Cannot find out about status of rebate. Has been 8 weeks. When i check status on-line there is no record of it. I've called customer service twice. They gave me a number that doesn't work anymore after i finally go to talk to someone. Very dissatisfied! No one can tell me anything about my rebate!

I have been waiting since Dec '05 for my $200 rebate from this company and I see that I'm not alone. I kept checking their website for status of my rebate kept getting "in process" or some such, finally I got "invalid due to incorrect order number" I repeatedly contacted them to submit the order number that was on all my correspondence as well as on the boxes that the computer came in. I received what looked like a form email stating that someone was looking into this for me. This week I got a card in the mail saying I had until April 10 to resubmit my claim. My original one was perfectly valid.

I bought a computer with "extras" because the, HA! HA!, rebates were so good. Well it will be a year in September 2006 that I have had no response with my rebates of $185.00.. I have contacted them once a month since.I spoke with a representaive that spoke ever broken english?? I have so many contact numbers and assurances that mean nothing when you talk to another representative..I have all my documentation since this started..

I bought two computers, each with a $100 rebate. I sent the rebate forms in together. I only recieved one rebate back. I have contacted Dell 5 times in an attempt to claim my rebate. Every time I am told to call back because "the system is down" or to try a different number. The other number only routes me back to the original number. It is becoming very obvious that they are simply trying to shuffle me around so I will go away.

I purchased a Dell Pocket DJ MP3 last summer at a Dell retail store in a shopping mall nearby. Part of what attracted me was a $50 mail-in rebate. The salesman, as it turns out, gave me incorrect information as to how to file for the rebate - he directed me to a Dell site to download the rebate form when I should have gone to a Napster site.

Not until October, did I receive a notice from Dell that my submission was denied because I had failed to submitt proof that I had enrolled in a Napster trial. However, they instructed as to how I should resubmit. My resubmission has been in the "PROCESSING" status on their website for 5 months! I have been passed back and forth on the telephone between Dell Customer Support and Rebate Support on more than one occassion and I have sent 3 Emails without any response except confirmations that they were received and would be responded to quickly.

I've repeatedly (twice by phone, twice by fax) submitted my rebate request. Dell won't even acknowledge my request. I've registered on there web site, nothing.

I purchased this system on Sept. 22, 2005.

Here is the letter I sent to Dell

Mr. Kevin B. Rollins

President and CEO

Dell, Inc.

Round Rock , TX

Dear Sir: It is unfortunate that I have to direct this letter of complaint to those of you in levels where I am sure you do not need to be concerned about small $50 customer related matters, however I am completely frustrated with your customer service group. It appears that after going through all of the appropriate channels, (emails, phone calls and internet) I come always to the fact that the customer service reps are “not authorized” to help me regarding a rebate problem.

I am attaching a chronology of the issues, contacts and responses that I have received since December 2005 and copies of my emails with the details of my dealings with Dell.

In summary, I now have two case numbers and no rebate although on Dec 30, 2005 I was offered a rebate and a credit as a resolution to my dissatisfaction with a Dell purchase. As it stands now I am told I am not eligible for the rebate because I was supposed to sign up for Napster within 30 days which I was never told. Whether the original customer service rep was right or wrong on that issue is irrelevant at this point. She offered me this rebate as a settlement as evidenced by the fact that she herself submitted the paperwork for it. Now Dell is reversing this resolution which in my opinion is an extremely bad business practice if not blatantly dishonest.

I am so aggravated that at this point it is no longer only about the $50 rebate. Over the last 6 or 7 years, I have purchased 3 Dell laptops, a desktop, MP3 player, speakers, printers, batteries and various other accessories from your company. But because of the poor customer service and dishonest business practices with this dispute resolution that I have encountered I will look elsewhere in the future for my electronic purchases.

Your company has a decent product but unfortunately you have become very disconnected with the customer experience you claim is so critical in your annual report on page 5. I hope that this letter finds its way to someone who is “authorized” to do something.

Purchased a computer 9/16/2005. Sent in my rebate request 2 weeks later. Never recieved a rebate. When I spoke with one of the many operaters, they said the rebate was being sent to my physical address. I redirected to my PO Box 4 months ago with an agent on the phone at Dell, still no sign of rebate. Getting the total voicemail run around. No live person will help me in fact they say the do not show status at all.

After I bought a computer at Dell, they contacted me about signing up for the Comcast High Speed Internet. They said I would receive a rebate of $125. I signed up for it in June 2005 and I am still waiting for my rebate. I too have been on the phone with Dell. Nobody wants to help you, they just keep telling you to call a different 800 number. At one point they gave me the number plus the numerous options to press 4,1,4,4. But that third option (4) doesn't even exist, there were only two options to choose from. I finally asked to talk to a supervisor. They had me on hold for 45 minutes when a supervisor actually came on the phone. After about 1 minute of me explaining the situation, she hung up on me.

Mailed in my rebate form and packing slip and after 30 days they stated my order number was missing, kept trying to get another form and they keep giving me the run around.

I am utterly disgusted with Dell. I purchased a laptop and have been trying to get a $150 rebate since August 2005. I have done the necessary rebate mailing procedures. Each time I am given the run around and my call is redirected to an automated system, promised that it will only be six weeks, or simply hung up on. I have documentation stating that my rebate had been processed only to receive notice today of no record of the rebate even being filed. This is definitely a case of false advertisement.

After more than 35 days submitting the $50 rebate form, the rebate status still shows that there is no record of the rebate form. I sent the forms with delivery confirmation and the forms were delivered on 2/6/2006. I have sent several e-mails asking for status, but Dell has not yet responded.

Bought two notebook computers with $100 mail in rebate offers for each on 11/29/2005. sent rebate forms, packing slips, everything required within the time allowed (30 days from ship date) in order to get the rebates, still waiting and it's now March.

I sent all the right info needed to collect my 100.00 dollar rebate and they said my info was invalid just so they wouldn't have to pay it.

Dell offers a rebate if you sign up for a hi-speed internet provider by way of Dell. I signed up 5 months ago for Earthlink Cable Internet through Dell's site and my $50 rebate has still not been approved. I have sent numerous emails inquiring about my rebate status. In my most recent one, i threatened to report them to the B.B.B. or C.A. if I did not receive a response... and still no response.

I bought a Dell computer with a printer in December of 2005. Dell promised a rebate within 6 to 8 weeks. I've sent in the rebate material three times, it was confirmed via e-mai, now when I try to use the tracking number it switches me to some spanish web site, still no check, and I am getting furious.

After more than 10 attempts to get the $200 rebate offered at time of purchase, the company has still not honored it. I call; they swear it is in the system; and it never arrives. Repeat; repeat; repeat.

In November of 2005 I bought two Dell Tower computers for Christmas. These were purchased on line and had a $50 dollar rebate offer on each of the computers. Dell advertises these rebates on about every other TV commercial aired.

When they arrived, I wrapped them up and waited for Christmas, after Christmas I called Dell Support to see what I needed to do to get the $100 worth of rebates I had coming. I was told I had waited too long to fill out the “regular” form and I needed to do this special “late” rebate form. The lady on the phone took my information over the phone and said it would be 4 to 6 weeks and I would be getting my rebate. By the time I finally made it through all the convenient automated options and being transferred about 4 times before I could finally speak to a person, this phone call lasted about a hour.

Four to six weeks went by, I still had not received by rebates. I call Dell back. I spend a good 40 minutes before I get to speak to a person. Half of this time was waiting for someone to become available; the other half was pushing different button options on my phone. Once I got to a real person, I of course did not have the right department for Rebates. I was then transferred to Technical Service. Of course I didn’t know I had been put through to Tech Support until I had waited for about 30 minutes. Once I got through to Tech Support, they transferred me to a Rebate Center. I explained my situation to the Rebate Center but they didn’t have any information that I ever had the phone conversation 4 to 6 weeks earlier.

The Rebate Center had to put me back to number I called the first time, Customer Service. The second time I spoke to Customer Service they were able to figure out that I had filled the rebate form out over the phone 4 weeks earlier but it had never been sent to the Rebate Center , the place that mails the checks. I was told they would do that right away but it would be 4 to 6 weeks before I got my rebate.

Four to six weeks go by again, I still have not received my rebates. This story now loops back to the top to save me writing, I went through all the same conversations for a 3rd time, with all the wrong departments. I call one number, wait forever, get transferred to another wrong number, wait forever and then I get transferred back to the number I called in the first place. After making this loop, I asked to speak with a manager. None was available but the guy took my name and phone number and said one would call me within 24 hours. It has now been 36 hours and there has not been ANY call placed to my phone that I received or missed. (Caller ID)

Dell rebates are a joke. They make it SO painful to get your rebate most people just forget it. The rebates they end up not having to follow through with because of all the hoops you have to jump through, I’m sure pays for all the advertising on rebates.

Purchased Dell products (Inv. date 11/27/05 ) Waybill#E12A964245487462. My Customer #064403875/Order #681238392. Submitted 2 rebates for item 983-1519-description*72308 for $79.00, and item 464-5543-description *72305 for $100.00.

I mailed these w/ redemption form on 12/7/05 delivery confirmation mail(USPS) It was scanned and delivered to them. I have e-mailed Dell with no response.

Purchased Dell products. Submitted 2 rebates. item 983-1519-description*72308 for $79.00. And item 464-5543-description *72305 for $100.00. I mailed these w/ redemption form on 12/7/05 delivery confirmation mail (USPS) It was scanned and delivered to them. I have e-mailed Dell with no responcs.

I was going to purchase a computer online in the fall (9/30/05). I called for some information to find out how to apply for the rebate which I had. The Sales Rep said that he could take my order over the phone and I would just have to apply for the rebate using the forms from Dell's website. I thought "cool" and ordered the computer. I received my system in adequate time and am happy with the system I have.

However, my happyness soon faded when I received a letter from Dell Inc. saying that my rebate was denied. I called customer service to find out the reason, after being sent between the rebate department and customer service numerous times, put on hold for 30-60 minutes at a time or hung up on over the course of 5 months I have become weary. Finally, on 2/16/06 I thought my troubles had finally reached the end of the line when I was told I would receive a credit (half of the rebate I was promised when I ordered the system) and a $75 coupon to use online, which would brought it up to the $150 rebate I expected when I purchsed the system.

Then on 2/21/06 I received a call on my cell phone, no message, but I called back and it was Dell Inc. Apparently they changed their mind because now I would only be receiving my $75 rebate and nothing else.

We were told when we purchased the computer on 12-8-05 that we were eligible for a $50.00 rebate. NOW we are TRYING to get someone from Dell to help us and we continually (3 weeks) get transferred from one person who can't or won't help to the next recording that either cuts you off or sends you back to the beginning. One person told me we were supposed to download a rebate form off the computer within the 1st 30 days, we did not know that and are just learning of this now.

All we want is for someone (human) not a recording to help us figure out how to get our $50. There was no problem with customer service when we were trying to buy a computer and send them our $$$$. Now its impossable to get any help at all. I did get 1 person who sounded willing to help and was very nice but he had to transfer me and I was once again in the stupid phone system. This is the most annoying thing.

Still waiting (six months later) for my $300.00 rebate on the laptop I purchased in August 2005. I had a Dell Chat session on 11/9/05, with no results. I sent an inquiry using their web site on January 23rd. and was told I would have an answer in 2-3 working days and it's now been one month. I have given them all the necessary information; order number, rebate reference number, customer number, etc. etc. etc. ???????

I ordered a computer from Dell in July 2005. It was supposed to be delivered in August. It was lost in shipment. I called and they processed the order again. When the computer arrived no rebate form was sent with the computer. They also did not sent the speakers I had ordered. I called Dell in November to tell them about my problem. They told me the problem would be corrected and I would not have to do anything else. My rebate or speakers never arrived.

I e-mailed Dell in February and was told there was a clerical error and I would have to wait 2 months for a check to be issued. I sent an e-mail telling them I will file a complaint with this site, the Florida Attorney General, and my congressman; if if did not have a check in 7 days. I do not have a check so I'm now filing a complaint. Dell replied by sending me an official looking e-mail telling me the e-mail is intended for me only and not releasable to another party.

In Jan. 2006 I bought a Inspiron 6000 computer. I had no trouble talking to a real person when I wanted to buy something. When the computer arrived there was no packing list in the box. I did not have a printer so I could not print a rebate form. After two calls about the rebate forms I still have not got them. The last lady said we would have them within a week. It has now been four weeks. I have now gotten my first bill from dell. As I type this my wife is on the phone trying to get a real person at dell financial to inform them that they will not get the first payment until we get our rebates that totaled $150.00

I purchased a Dell Dimension 3000 series computer on April 5, 2005. The computer came with a $100 rebate, which was clearly detailed both online when I ordered and on the invoice and packing materials I received. I paid for the computer with a Dell credit account, which allowed me to receive a 6 months no payments/no interest payment plan (the computer has long since been paid off). When I did not receive the rebate within 6 weeks of mailing it, I contacted the company to find out the status of the rebate.

I was told that the computer I purchased was not eligible for a rebate. After some discussion, the representative told me that indeed the computer was eligible and that she would resubmit for the rebate, and that I should have the rebate within 4 to 8 weeks. Since that first attempt, I have contacted the company each time the allotted time ran out since I still didn't have the rebate. Each time we had to have the same discussion and start all over again, as I was told each time that the computer wasn't eligible for the rebate, after which I provided proof that it was, and the representative told me that they would resubmit for the rebate.

The rebate still would not come, I would contact the company again, and we started the process over.

I bought a computer from Dell in Sept.,2005, and, although the computer is fine, I have not been able to get my rebate of $150 back as of this date. They made a mistake in hearing my first name over the phone when I ordered the computer. The agent heard "Don" in stead of "John". This is probably the root of the problem, but, after a number of hours on the phone with them, and a dozen emails, you would think that they would straighten it out. Not so!

They keep sending me requests for items that I originally sent them, and apologetic statements that they value my business, and that is very unusual to take so long for a rebate to clear, but no rebate appears. I am going to keep this going for as long as it takes, they will not wear me down. The rebate practice may be legal, but it has all the practical aspects of a scam. A Pox on all companies who use it!

I purchased a computer system from Dell on 10/16/2005 that had a $100.00 Rebate. I mailed in for the rebate on 10/25/05 with my packing slip that was required. When I check for my rebate online it was listed as invalid. I also received a postcard from Dell saying that my order # was invalid. I do not know where they got the order # that was put on this postcard but it did not resemble my order # in anyway. I called customer service & they told me to fax a letter & copy of my packing slip to them & I would receive my rebate.

I faxed this info on 12/8/2005. I was told to wait 14 days then I could call back. I waited & called back & they said they never received my fax. They asked me to fax the information again & wait 14 days. I faxed the information again on 1/9/06. I called after 14 days & was told they received my fax but could not read it & I needed to fax the information again & wait 14 days.

I asked them what if you can't read it. They said to fax my order acknowledgement. I did so with a letter on 1/24/06 stating this was the third fax & to please let me know via phone or e mail if there was any other problems. On 2/3/06 I called to check the status & was told to call back Monday it was too soon to check. I waited until Tuesday & was told they have no record of receiving my fax.

I submitted my rebate and received a post card stating I needed to supply a valid proof of purchase. This was never in the rebate instructions. I sent an email to the address given and later was sent a phone number (1-800-969-5814) to call. They gave me another phone number to call (1-800-624-9897) because they could not find my information. At the second number I was disconnected once, transferred to the wrong service once, told they had no information on me, then told I had no rebate for my purchase, then told they would transfer me to sales services, (which never happened) and was then told the system was down and to call back. How convenient.

I just want to know how to get my rebate I am entitled to as advertised. I sent my Mail-In Rebate Redemption Form with my packing slip,(as directed) and it was postmarked before the expiration date. Now I have no packing slip for reference and they will not give me a copy because it is over 30 days since purchase. I don't think I will get my rebate after reading the similar stories on your site.

I purchased two inspiron 6000 laptops in mid november of 2005 tried to order through the website but i was unable to process the order so i called customer service. I only ordered two upgrades a microsoft upgrade and the 9 cell battery which in the upgrade was supposed to come with a usb 128 mb memmory stick. went over the order with the sales rep three or for times to make sure price and upgrades were correct. I bought the three year service plan they were offering a $50 dollar rebate on each so both systems would be covered for only $100 bucks so i took the offer.

Received my computers shortly thereafter -- the memory stick was missing and the batteries were wrong, they sent the standard battery not the extended life battery spent nearly two hours on the phone explaining and reexplaining transfered back and forth no resolution.

I also sent in my rebate forms. In December I receive an email confirming the rebate forms were recieved and being processed. On February 7th I received an email stating that due to the rebate center not being able to confirm the order # they could not process my rebate.

I answered an ad in the Parade insert in the Sunday paper in order to buy a Dell computer. It stated one had a $130 rebate . Mr. Romaniz said,"..for only a little bit more you can have more memory, three years security, 3 years support." I fell for the bait and switch. I applied for the 130.00 rebate and the answer is: only one rebate per customer. So, I only receive $30 check. Where is the $100? I will NOT let go of this even if I have to write to JUDGE JUDY. They took advantage of an elderly, retired teacher.

Part 2: I asked the salesman if this computer had spell check in e-mail. He said,"Absolutely." IT DID NOT. I had to pay out of my pocket for a special computer program I got from PC connection. I will NEVER buy Dell again..and this is my third purchase from them.

When I ordered my computer I was told I would get a $50.00 mail in rebate if I signed up for a Dell Preferred Account. I have called at least a dozen times and I ask to talk to a manager. They are always too busy at the moment but will return my call. I am still waiting for that returned phone call.

Holding up my $130 rebate for my laptop. rebate status is very unclear as to why this is the case. Indicates there is an error but no info on how to correct it.

I ordered the PC and was offered two fifty dollar rebates, for a total of one hundred dollars. The system ships, the web page says no rebates. I figure I have to make it past the return period. I call customer service to ask, they say its too early to get a bill or ask about a rebate. I email customer service via web form on 2-4, they do not return contact. I call on 2-11. I have the order number, but my Mom, who the computer is for, has the packing slip. They won't talk to me without a packing slip. I email them again on 2-11. I fully expect no response. I see now they say you have to claim within 30 days of shipping. This is in contrast to earlier phone conversation.

Ordered a Dell Dimension computer. Promised a $100 rebate. Didn't receive rebate form with computer shipment, so downloaded it from Dell's website. Submitted rebate form promptly - on or about 12/29/05. Checked their rebate website within 3-4 weeks of mailing as form recommended - no record of my submission. Checked again a couple of weeks later - status was listed as processing. Got an email at home on 1/20/06 that said there was a problem with my rebate submission - the email said that my rebate was 1) mis-directed 2) they were unable to approve my rebate because only one rebate per order number was allowed (I only sent in one form) and 3) I would get a postcard describing the problem that MAY have instructions on how to correct the error.

There was also a customer service number. I immediately called this number - went through the automated system and was told to call another number. I called the other number and finally got Sergio. Sergio said the Scottsdale AZ address to which I mailed my rebate form is no longer being used and that they didn't forward my rebate form to the address that now processes these forms. He resubmitted my rebate request and said it would take another 2 days for this to appear on the Dell rebate status website. I should check back then and verify status.

The rebate for $50 was promised but never provided. No status is shown on dell.rebatestatus.com. Have requested several times by email but no one has called or responded.

Mailed in rebates on forms received from Dell via mail and followed instructions exactly. Sent photocopies of packing list that showed amounts of rebates due and receipts as requested and still was denied rebates because according to them they didn't have enough information. Total amount due is $225.00

Our company purchased two Dell computers last year. One in in Jluy, one two weeks later. Mid Sept received rebate for July computer. Still haven't not received the rebate for $100, after being told three times they have issued the check, then cancelled the check, then reissued the check. They keep telling me it's in the mail. I would never purchase a Dell computer again with hopes of ever receiving a rebate. I don't believe they have any intention of resolving the issue.

Bought 32 inch tv online on Nov 10th, 2005 and was offered dell/comcast $200 rebate, when purchasing tv and signing up for high definition tv through comcast. This was done, with paperwork mailed on 12/12/05. Follow up was done via fax number provided by them (they never received) on 1/19/06, as after follow up they said never received. On 2/08/06 after phone call, they say they never received and we are not eligible (since it didn't say it on our invoice). this is deceptive and wrong. we have all paperwork saying we are eligible, printed out and nothing is out of order.

I purchased a computer directly from Dell in August 2005 from a mailer sent to us by Dell. I still have the mailer that clearly states I would receive a $150.00 rebate. Upon receipt of the computer, I filled out all the rebate forms and cut everything off the box that had numbers on it. I mailed all of that plus the packing slip (I kept a copy but it is hard to read but readable) to their rebate center.

I paid for the computer (assuming I would be receiving the rebate). The end of September I received a notice in the mail stating that they did not have the order number. I called the number on the form (1-866-842-3616) and spoke with someone. They asked that I fax a copy of all the things including the packing slip and to write a letter that had our name, address, rebate amount, order number, promo number and customer number. I did this. I heard nothing back. I did not receive anything so up to now, I have called many many times. I have faxed all the information to them at least 8 times.

I have been told that the rebate is on its way (they were just behind) and I have been told that the packing slip was not clear in the fax) among other things. I have asked to speak to a supervisor three different times but each time I was told there was no supervisor avaailable. I was told a supervisor would contact me within 24 hrs. or maybe 48 hrs, but that didn't happen). I spoke with Dennis Johnson, my sales guy, and he was astounded that we had not gotten the rebate. He even called and spoke to a supervisor and he said he talked to them for over an hour and that he had finally gotten them to agree to send the rebate. He called me back and even sent me an email. I do not understand why the rebate is not forthcoming. Is Dell a crooked company? What is going on?

Purchased $688 Dell laptop package with $100 mail-in rebate. Submitted all necassary paperwork including the above order numbers within 3 days of delivery. Received denial of rebate e-mail on 2/6 based on order number mismatch. Dell is running a highly organized rebate program designed to steal from consumers by placing the entire undue burdeon the consumer to acually collect the rebate. They try all the tricks and believe me. the consumer should receive a minimum of triple payout for a scam such as this.

Same as everyone else. I ordered my DELL Dimension 3000 series computer in good faith, paid for it with my credit card, promptly sent in my rebate forms, and never received my rebates in the amounts of $89 and $150. That was in May of 2005. I have called and called and sent and resent and refaxed and they NEVER have any record of what I sent, when I call back to confirm. WHAT A SCAM!! I want to be included in any LAW suit that is filed against DELL. I have spent probably 6-8 hours on the phone with DELL rebate people.

I have five different case numbers. I have spoken to at least 10 different people at DELL CUSTOMER SERVICE. This is SERVICE? No one at DELL cares. They have my money!! This company has figured out a new "BAIT and SWITCH" tactic. PROMISE Rebates but do NOT pay. I like everyone else, still want my REBATES as promised!!!

Bought a computer for my cousin. They screwed up my account info. I called customer service but it was never straightened out. Filed the paper work for the $50 rebate which they claim I am not entitled to (wasn't on the packing slip) but the website says my form is complete. Gone round and round with rebate status who didn't have it in the computer and customer service.

We purchased a Dell computer which had an advertised $100 rebate when signing up for High speed internet. We made purchase in May 2005. We fulfilled the terms of the rebate by activating high speed internet and mailing form within 90 days. We have not received rebate despite numerous calls to Dell rebate center and customer care. "Dennis" at Customer Care stated that it was the rebate center's responsibility.

At our insistence that we had contacted rebate center numerous times to be told it was Dell's responsibility, Dennis conference called "Ralph" at the rebate center who said it was Dell's responsibility. At the point Dennis had no answer for us and we were put on hold for a long time with no response. I use the term "we" because my husband had been making numerous calls with no success and I could not believe the responses he was telling me he got from them so I called myself and am in disbelief at the treatment we are getting.

I bought a computer from Dell over the phone (Order 344347135 Shipped 04-21-05). Rep was to have filled out the $100 rebate & the money would be mailed to me. I followed up multiple times. 5/20/5, 10/22/5, 10/23/5, 11/20/5, 12/11/5, & 12/15/5. I was promised multiple times that the rebate form had been submitted & would be to me shortly. The time promised has been exceeded by quite some time & the online tool provided for checking status has NO entries for me. Dell customer care also promised a $50 goodwill credit in addition to the $100 rebate but has yet to deliver.

I ordered a DELL Dimension, E310, computer before Christmas 2005 that they advertised as having a $200.00 and a $50.00 rebate. I received the computer and filed for the two rebates that were both listed on one packing slip. DELL denied the $200.00 rebate saying that the packing slip was missing the shipping date, invalid post mark, ineligable for rebate and missing the order date.

However they sent me the $50.00 rebate using the same packing slip that had both rebates listed four lines apart. I have called eight or nine different numbers, including DELL Customer Service and Customer Care and at their request have faxed the rebate three times. Some of the persons I talked to told me I would get the $200.00 saying that they would immediately e-mail me with a new tracking number but I never received anything and have never heard from DELL again.

Filed rebate with all required information. Rebate was rejected saying I did not include packing slip. It's a great scam they have going on, because after 30 days you will no longer be able to download your packing slip from Dell.com. You have to request a customer service person to have the "proper department" fax it to you. I have made multiple requests for this, and have been promised many times to have my packing slip faxed to me so I can send to the rebate center with nothing to date. I am fed up with them. Will file a complaint with the BBB after I am done here.

I was sent an email recommending extending my warranty. The purchase price on the email said $145. When I called to renew the warranty, I was told $220 would be charged to my credit card, but I would receive a $75 rebate. She then proceeded to tell me how to download a copy of my packing slip to send in for the rebate---which I did. I received a notice that I did not qualify for a rebate.

Called several times, talked to several people and was told different stories. The last person I spoke to assured me he would issue the $75 credit back to my credit card. I have since received my statement, and this did not happen. I have no idea how to get my $75.

I ordered a new PC via telephone. The offer included a $100 rebate. The sales rep did not verify my address (which had changed); thus, I never received my rebate. My shipping address was the same, so I received the PC. I have told DELL customer svc of this inequity many times, but no one will send me a rebate application.

I purchased my Dell notebook back in September and was offered a decent price with the rebate of course. It is now going on February and I have yet to receive my rebate check. I had to call numerous times to check on the status only to get told different times by different people that is was never processed. They then claimed to have processed the rebate and it would take 3-5 business weeks. I finally gave up on calling since I'm on hold for at least 20 minutes minimum which I don't have time for.

I began to e-mail which I have kept all of them requesting information about the status of my rebate check. I still get the same response about how it takes 3-5 weeks and it was taken care of. Weeks went by and still nothing. I sent another e-mail and received a response stating it was looked in to and should arrive in another 2 weeks. Still nothing! I am disgusted with the false advertisement and feel like I've been had. They owe me $186.00. I would have never upgraded at that time to get more money back if I knew this would happen. You know Dell, "The more you spend, the more you save" I think what it should read is "The more you spend, the more they are laughing all the way to the bank!"

I called on Dec 19 because i had difficulty finding the info for filing for the rebate. Cust svc rep said I did not need to file they would file for me because of Dell Website problem. I called back in 6 weeks and was told no record of my rebate. Told I must mail in all the forms. Now understand that the forms were supposed to be in within 2 weeks of receipt of product. And my call to them was in that time and they told me I didn't have to mail in the forms.

On August 15, 2005, I purchased a Dell Pocket DJ online from www.dell.com. At the time, they offered a $50 rebate when you signed up with Yahoo! Musicmatch on Demand. I signed up for the service, costing $59.88, filled out of the forms and mailed them in on August 30, 2005. When I call the Dell Rebate number, the automated service indicates that they have received my rebate form and that it should be sent to me within 8 weeks. It is now almost February 2006, and I have yet to receive a rebate.

On October 17, 2005, I was contacted by a Dell sales representative about purchasing an extended warranty for a recently purchased PC for my home. I thought the price was alittle high, but the saleperson said that it came with a $75 rebate, so I ordered it. I inquired in December as to where my rebate was, and have been on a wild goose chase ever since. I get transferred all over the company, and no one gives me a solution. Then they e-mail me with a file number, stating they will contact us soon with a resolution, but I never hear from them. It takes 1/2 hour just to get someone on the phone. When I ordered the product, they charged my credit card the same day, so billing me is efficient...why can't rebates be the same? It is not alot of money, but it is the principle of the matter that has me furious.

I purchased a Dell Dimension computer in October of 2004 and promply submitted a rebate request for the $50 they offered on the purchase of a new computer. I waited about 6 months and sent an email to check on the status with no reply. A second email in Oct of 2005 got a reply and they asked me to send them a fax of my packing slip and invoice, which I did. Another month went by and I sent another email with no reply.

Dell received my $200.00 rebate documentation on 12/18/05, per their rebate. Rebate is still "in processing. When I go onto another one of their sites for rebate information, they have no record that I even exist!!!

When placing an order for a computer online, it was clear that a $100 rebate would be applicable to my order. On my invoice, it acknowledges the rebate (55301) and I fill out the approriate paperwork and rebate request and mailed it within a week of receiving my computer. To date, I have not received the rebate or even a courtesy call...simply an email that acknowledged my complaint. Sickening.

Ordered two extended service plans with $40 mail in rebate on each. Had to download rebate form from website. However, form will not download. Made numerous phone calls, received numerous answers as to how because they acknowledge problem. Received numerous promises to mail the form directly to us, never received any form. Rebates expired due to this problem. No resolution from Dell, made phone calls to Dell and was transferred to numerous departments.

Mail in Rebate for an extended warranty was held up because they did not receeve a packing slip or invoice. I provided Dell with what was provided to me.

I purchased the extended warranties for my two Dell computers and supposed to receive $75 rebate for each warrranty purchased. I sent the rebate form and packing slip for each computer. Each warranty rebate was sent in separate envelopes. After 10 weeks I called to see why I did not receive my rebates and they said the envelopes must have gotten lost in the mail. So, what are the chances that both envelopes would have been lost and since I had the return address on them, they should have some back to me. Also, they said that I should go back to the email concerning the rebate and reprint the forms and then fax them to them. But guess what, when I go to the email and click the link, it no longer works, so it is impossible to get the rebates forms. When I call back they say that they have changed the site and have no idea, guess I'm just out of luck.

I purchased a PC from Dell.com. Supposed to get $100 rebate. has been six months. Cannot get a reply from them and have received nothing.

The LCD on my new laptop went out after 45 days. On Dec 29th I contacted Dell Tech Support. I was ready for the expected treat you like a dummy, and I pateintly went through the script to determine that the LCD needed replacing. I confirmed w/ Mark_0108309 that I indeed had next day on site service. He assured me that I would get a call from the local tech. At 5pm on Dec 30th I contacted Dell Tech Support through their chat service. I spoke with Sameer_01112736 and he "promised" that a tech would call me by 7pm that day. I explained that due to Dell's Jan 2 holiday the Tech had to reach me on Dec 30th. Of course no one called.

On Jan 3 as I was getting on a plane the Tech called and I told him I was going to Colorado and would need service there. I also folloew up with an email to Mark on Dec 30. On the Jan 4th I sent an email to Mark again, with still no response. On the 5th I again sent an email to Mark, and contacted Dell Tech Support chat. This time I was conected to Shelendra_01114932 who claimed the part was at the depot and a tech would call me tommorow. I asked how I could escalate the issue and she gave me a contact number. On Jan 6th I called the contact number and was told because I was no longer in California my case was closed and I would have to start over. I then attempted to contact Dell Tech Support by phone, each time the tech on the other end took my name number email address and system case number . Each time I was put on hold, "while I look up the details" each time they promptly hung up.

Every year I have purchased for my own business and for others that I support Dell equipment. I can understand the problems that front line support staff face as I also have delt with non-technical customers. Yet in my 15+ years working in Computer engineering I have never seen such disgraceful support. I have even been on the other end having to support Dell as a customer. Dell wouldn't tolerate this kind of support for 1 hour, much less days. I used to be impressed with their machines, but in the future I will have to start recommending other brands unless things change very fast.

Bought Dell Dimension 2400 for my company. Submitted rebate forms and mailed them April 4, 2004. I followed up several times with poor results. They even hung up. I later received a snail mail saying the info I sent was incomplete. I got my address wrong? Just when all this was approaching critical mass, their check arrived dated August 3, 2004! Just over 16 weeks. I guess the moral is that they will finally pay but their conduct has been a great deterrent to any more of their rebate deals. On the other hand, we couldn't be more satisfied with their hardware.

I have not received the $ 150 rebate offered. I have made numerous attempts to collect the rebate but Dell has not sent payment. I have sent all of the proper paperwork.

I recently bought a Dell Dimension 2400, which came with $200 mail-in rebate offer. I submitted a rebate request on 4/8/04. To request the rebate there are 2 pages to submit, the Mail-in Rebate Form and the packing slip. I have copies of both. The only data I had to fill in on the form was my name and address.

After 11 weeks I called in and someone snarled at that I had to wait 8 to 10 weeks. When I told him it had been 11 weeks, he put me off to the web site. Later I received a snail mail advising me I had incorrectly filled out a form. I din't know my name and address?

I called Support at Dell again, and was told they had not received my request until July 19. I checked their site and was told it would be 2 weeks. I have received no check to date.

Unfortunately, I sold the boss on letting me buy the Dell on my credit card with the attractive rebate. He reimbursed me the full amount but expects me to get him the rebate.

I purchased a Dell Inspiron laptop on 03-07-2004 through Dell Financial Services. A $150 rebate was part of the deal. I sent in a rebate request within the required time period, but they said could find my info and asked me to re-fax it. Despite investing many hours of my time, I still have not received the $150 rebate.

I bought and paid for a Dell Dimension 2400 sysyem, plus all-in-one printer, via the Internet in early 2004. I cannot locate my original paperwork, and think I may have sent it to Dell without making a copy. Now, I have not received the $100 rebate, and it is August. After many unsuccessful email exchanges, I bundled copies of all the emails and snailmailed them to Dell Customer Service in Texas two months ago. No response yet. I am retired and on a limited income, and I can't afford companies like Dell making extra money off me.

Have yet to receive Dell rebate from May 2004 purchase despite filling out the correct paperwork, faxing to the number provided on a postcard telling me "there was a problem" and repeated phone calls. Have screen capture transcripts from Dell online chat with rep assuring me I would get my rebate in "5 to 6 working days." That was 6 weeks ago. Was told by everyone I've spoken with that "they have a log of all my calls and assure me the rebate is now on its way."

I'd just like to say that I recently purchased a Dell laptop with a $150 rebate attached to it. I checked, and my rebate is still processing. It's said that for about a month now. Dell really needs to revamp its customer service. Every individual that works there has such a thick accent that I can barely understand them, I have to sit on hold for close to an hour whenever I call and the phone system is SO complex that it takes a genius to be able to speak with a human being.... What a waste of time! Apparently they hire people from foreign companies because they are cheap to hire....they don't care whether or not the customers can understand them. I know that is a cruel thing to say but I dont think I have ever spoken with an American there....aside from, ironically, when I ordered the computer. Go figure. I've gotten a whole lot of runaround and I am STILL waiting on that rebate.