Complain about a product or service

Dell Printers

Tammy of Black Mountain NC (04/15/08)
I have a Dell printer, AIO 962, that will not recognize either of the print cartridges. At first it was only the left one, but now it's both. I tried to talk to Dell's customer support but couldn't understand the Indian accent. I have read numerous complaints about this problem in Dell's forum and on other web sites. I feel I would be wasting my time trying to contact Dell again. All they care about is how much they can sell you, not what you've already bought. By the way, I only recently installed brand new print cartridges, ordered directly from Dell, and the darn thing still gives the same incorrect cartridge messages. I will never buy any thing from Dell again!

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Bette of Kent, WA March 23, 2008

Bette of Kent WA (03/23/08)
About a year ago I purchased an AIO-944 printer from Dell. When I got the printer and started using it, the ink cartridge ran out about the second week. So, I ordered more ink. Then recently my printer broke. I thought no problem, printers are pretty cheap compared to what they used to be. So, I ordered a new printer-one that was on sale. Now, comes the most frustrating, idiotic, unfriendly customer service I've EVER had.

Since I still had extra ink for the first printer, I contacted customer service -what a joke! Not only did they not READ my question, I had to go through massive HOOPS, and still ended up being stuck with 140.00 worth of ink that they will not refund OR EXCHANGE! I guess I can understand that they don't want to fork out what I paid for the ink but, they won't even exchange it! I mean, it's Dell ink, never opened, and in perfect condition. At Dell there is no Customer Service, it's more like Customer Serve ME! I just don't get it! It is unopened and unused. Why the big deal about exchanging it for cartriges I could use in my new printer?

Frank of Longview, WA March 2, 2008

Frank of Longview WA (03/02/08)
My Dell All-in-One 962 printer cartridge keeps failing at approx. 75% full. I was told that I can purchase a new cartridge to fix Dells' problem with the premature failure issue that plagues these cartridges. This is the second time I have sent this same complaint. I have yet to get a response.

The cost of the printer cartridges is about 120 per year due to the cartridges only lasting about two and one-half months and then failing at greater than half full.

Tony of Wildomar, CA February 2, 2008

Tony of Wildomar CA (02/02/08)
I bought a laptop for my daughter that took a long time to ship and the red wasn't available after all within time frame quoted. I bought on their interest-free account for 6 months, but they abused charges to my card, included a free printer they won't reverse out. They are just too darned hard to deal with.

I had a 79 printer charged to me that was supposed to be free.

Simona of Brooklyn, NY November 28, 2007

Simona of Brooklyn NY (11/28/07)
I purchased a Dell-3000 Dimension-Home & Business desk top computer with a All In One Printer 922.  It was fine for a year and a half until my printer needed more ink. I found out the ink can only be purchased from Dell and not from office supply stores.  No one at Dell every told me this when I purchased it. I was mad and felt used.  I couldn't even sell the printer because other people knew it was not a good printer. 

Now I'm having problems with them troubleshooting for my computer.  They won't help unless I pay them.  Others say they have the same problems with their system and don't use it anymore. I paid for the computer in full and also paid for the warranty which seems now to be expired.  This is not fair.

Scott of Houston, TX November 19, 2007

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