Complain about a product or service

Dell Printers

Ava of Rusk TX (05/18/08)
I received my dell printer and pc as an incentive from the HRD in 2005. The printer tears the bottoms from the ink jets and emptys them in about a month. I have spent an untold amount of monies on ink until someone told me they should not use that much ink ever, I am 72 years old, and not very computer savvy. I laive on 45 a month and my daghter helps me buy what I need, she is on disability. Also my nephew was in the same program, and his dell printer did the same thing to him.

Nora of Carrollton, TX May 6, 2008

Nora of Carrollton TX (05/06/08)
Bought a new computer and was told my HP wouldn't be compatable with it. Had to buy a DELL printer 926. Did that. Never have been able to get it to fax correctly. Have complained and complained to people oversees who do not seem to understand me or my problem. I want DELL to send me a new printer immediately with a box and postage paid to send back this piece of junk. According to some of the information that pops up in the printer, I believe it was a USED machine sold to me as new. I want a real person in Round Rock to attend to this matter now. I am tired of the rudeness. They are quick to take my money but NEVER to respond to a valid complaint.

The all in one printer/fax, scanner, copier doesn't work correctly. Nothing but the first page of a fax is sent. We have followed the instructions for scanning and forwarding documents to no avail. The product seems to have been used. I want a NEW PRINTER THAT WORKS. 

Diane of Setauket, NY April 30, 2008

Diane of Setauket NY (04/30/08)
In March 2007, I bought a Dell 926 printer along with a laptop computer. Within 2 weeks the printer broke. The spring and roller of the carriage broke. I returned it and Dell sent me a refurbished one in its place. They said they don't send new ones as replacements. One year and one month later the reburbished one broke the same way the first one did. It is no longer under the year warranty and Dell said they could not do anything for me.

The problem I have now is that back in December 2007 I bought a supply of ink cartridges from them. They are 2 black ink cartridges (18.99 each) that are now of no use to me since I must buy another (not Dell of course) printer. I would like to return the ink cartridges but was told by Ashish at Dell Customer Service that Dell does not accept returns after 21 days. This was not my fault nor my choice to purchase a new printer. It is the fault of Dell for selling poor quality printers that I must return the ink. I therefore feel that they should honor my request. This is appalling that I must go through Consumer Affairs. I would think a large company like Dell would have better customer service.

Charron of Northampton, MA April 25, 2008

Charron of Northampton MA (04/25/08)
Dell Computers also sells printers I have a 966 printer. Dell has an account with Staples stores to sell there ink cartridges. Series 7 photo p/n fh214 The boxes have your printers model on the side of the box. Dell is selling photo ink for printers 966 that are not recognized by the printer and freezes up the priner from printing. Dell will not acknowledge the problem or send a correct color ink cartridge that I do need. The are trying to blame staples and said to take it back to the store if its under 14 days and it is since I buy back up ink cartridges ahead of time.

Dell should refund or mail me a color ink cartridge for my printer and pull not sell the photo ink cartridges as color ink cartridges for the 966 printers at Staples stores. Set up a customer satifaction if not happy return for a refund or exchange at anytime.

Lyndsie of Manchester, MO April 22, 2008

Lyndsie of Manchester MO (04/22/08)
Ditto on AIO 922. Have had problems since day one. Tried replacing cartridges, now printer only prints in blue and pink and is streaky and blurred. Have spents hours on websites, trying all tips, nothing works. Called Dell and my warranty is expired (of course). Paper won't feed, jams every time. Will be replacing within the next week and will not be purchasing Dell products ever again.

Tammy of Black Mountain, NC April 15, 2008

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