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Anne of Edisto Island SC (07/22/08)
On Saturday March the 1st I received a new Dell Computer, as ordered. A Dell technitian installed the computer 150.00. From that time on my name has been misspelled. I do an enormous amount of email due to a project which I head up. I have called numerous times to get that resolved with the understanding the problem is corrected and no results as of today July 22 '08.
Also the Blue Screen Kiss of Death began to appear almost immediately and finally decided my 5 year old 4 in one HP printer was incompatible. This was with the help of 100.00 technitian support which I had also purchased.The technical support group reinstalled the operating system in my new Dell with no success.
I traveled to Charleston 45 miles to purchase a new 4 in one. Got it home and this printer was not compatible. I returned the printer to Home Depot and went to Best Buy since they have Geeks on duty. there I purchased another 4 in one brought it home and it was incompatible. The Geeks,43.00, suggested I bring in the tower. No printer was compatible and they asked if I wold bring in everything associated with operating the computer. After a couple of days they discovered the only 4 in one compatible was a Dell copier,which I purchased for 243.I made 4 trips to Charleston totaling 400 miles. Fortunately I have a Honda Civic and get 35 miles to the gallon,48.00.
I will not hold Dell responsible for the 90 day techinical support which I purchased, 100.00. I do hold Dell responsible for the other expenses, including the Dell 4 in one. I had never had one minutes problem with my HP 4in one so I could have obviously kept it. I ordered an XP instead of Vista in order to save money, and knowing Dell was keeping the XP on the shelves indefinitely. All assurances of compatibility were assertained prior to the purchase and making the original, and only, computer order.I should be reeimbursed for all other expenses. Total:484.00. There is no possible way I can estimate my time so I leave that out of the formular.I tried many times to find an address for Michael Dell and was told that information is not given out. Thanks Donna of Salem, OR June 30, 2008
Donna of Salem OR (06/30/08)
I bought a dell 966 all in one printeer brand new out of the box on ebay. It came up with error 1208. I called dell and they said i didn't have the right numbers on the machine, that it was made over sea's. They said it was in fact made by dell but since it was made overseas they wouldn't take to me about it.
All I wanted was someone to tell me how to fix it. But they refused to talk to me about it at all. The basicly said OH WELL. Now I have a Dell peice of garbage and can't get anyone to tell me how to fix it. I have been reading around the web and the 966 made here in US is having the same problem........
I have a business and had to borrow my grandsons printer. Donald of Anniston, AL June 6, 2008
Donald of Anniston AL (06/06/08)
I purchased a Dell aio printer on sale for one hundred and twenty nine dollars. Not once was I told the ink for the printer was so high and at the time a year ago Staples did not sell it. In no time flat I had payed way more for their ink than I had for the printer. The cost of the ink was twenty dollars a catridge with five for shipping.I ordered color and black a few times and realized I had paid way more the ink. So I unplugged the printer. Then I found out Staples sells the ink but the closest store is about seventy miles away.That means I WOULD STILL HAVE TO ORDER IT FROM THEM AS MY JOB DOESNT GIVE ME TIME TO GO OUT OF TOWN MUCH. Why cant Dell let more stores carry their ink not just Staples. Why not Walmart or other office stores.
Well I cant get the ink so I dont use the printer at all, and I really need one. When I tryed to use another brand the printer pops up a message out of ink.Yes it was a different brand but it was identical to the Dell cartridge.The printer was made so the only ink it will run is Dell ink. Dorothy of Norfolk, VA May 25, 2008
Dorothy of Norfolk, VA (05/25/08)
I purchased a Dell 946 printer on special for 125. One refill which lasts less than 3 months with not a lot of daily use costs 89.99 That's almost as much as the printer which is a cheap one to start with. It is cheaper for me to buy another printer than to replace ink for the Dell printer.
I had an HP and its ink cartridge which lasted upwards to 6 to 8 months for the same amount of printer usage was half the price.
Ava of Rusk, TX May 18, 2008
Ava of Rusk TX (05/18/08)
I received my dell printer and pc as an incentive from the HRD in 2005. The printer tears the bottoms from the ink jets and emptys them in about a month. I have spent an untold amount of monies on ink until someone told me they should not use that much ink ever, I am 72 years old, and not very computer savvy. I laive on 45 a month and my daghter helps me buy what I need, she is on disability. Also my nephew was in the same program, and his dell printer did the same thing to him.
Nora of Carrollton, TX May 6, 2008
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