Complain about a product or service

Dell Printers

Sarah of Caldwell ID (09/03/08)
I ordered a printer and cartridge from Dell's website. The spare cartridge was 100. My starter cartridge just ran out of ink, so I went to open the new cartridge, only to discover they sent me the wrong one. When I called, they claimed that they cannot exchange my incorrect cartridge for the correct one because I am outside of the 30 day window.

For 100, Dell has lost every future penny I would have spent with them. From now on, even if they were giving computers away on the street corner, I would refuse. My printer is out of ink, but I refuse to buy a cartridge from Dell...I will be selling my printer and buying a different brand. I am shocked that such a large, successful company is so stingy....perhaps this is how the company got ahead; by stepping on the consumer.

I lost 100; I have a cartridge that does not fit in my computer. I lost all respect for the company. It may not sound like much money, but we don't make a lot, and we had to save up to buy a printer. I'm extremely disappointed in Dell.

Jack of Tyler, TX August 25, 2008

Jack of Tyler TX (08/25/08)
I tried to order printer ink for my daughter in Canada. The U.S. people said I could not order with them and have delivered to Canada. They gave me the Canada phone number and when I called it they said I could not order from the U.S. After eight calls they finally accepted the order.

This cause a long delay in ordering the ink which will not be delivered for about two to three weeks. Dell does not allow any other company to sell ink for this printer which gives them an exclusive sales right and when you continue to run into roadblocks ordering new ink, it is very aggravating. They should allow other companies to sell ink for their product.

Elgitha of Rosedale, MD August 18, 2008

Elgitha of Rosedale MD (08/18/08)
My 924 printer went up and I had to order a new printer. I am in possession of 4 brand new ink cartridges (one black and three colored)for the old 924 printer which cannot cannot be used in the new 968 printer that I just purchased. I contacted Dell customer service to inquire about returning the unused brand new cartridges for some sort of credit, however, was told that they could not honor this request.

If I had known the printer would not be operational or no longer any good I would not have ordered the cartriges in so far in advance. I feel that Dell should have in place some sort of re-credit process for situations that arise such as this, expecially for customers in good standing.

This has resulted in financial hardship and loss of finances as a result of having ink cartridges that cannot be used. With economic times being what they, this has resulted in a loss of money that cannot be replaced.

Stephanie of Waukegan, IL August 17, 2008

Stephanie of Waukegan IL (08/17/08)
I bought a Dell 924 printer and within 4 months a spring broke and it doesn't feed the paper most of the time, it constantly jams. I have to hand feed it. I am buying a new one (not dell!) and just throwing this one away. What a waste of money!!!!

Charlie of Warner Robins, GA August 10, 2008

Charlie of Warner Robins GA (08/10/08)
My Dell Photo Printer 924 initially worked fine. As the ink cartridge ran out I purchased a new one. After replacing the cartridge the printer continues to indicate the Ink Low error message.

Jason of Norwalk, CT July 22, 2008

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