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Bret of Monroe NC (11/02/08)
On October 6, 2008 I ordered a 4-pack of Dell ink catridges for 127.00. They were shipped via DHL on October 6th, with expected delivery date of 3-5 business days. As of October 31, 2008, I still have not received my shipment. On November 1, 2008 I used the DHL tracking number to follow up on the order. The DHL site showed that the package had been delivered on October 8, 2008 to an address of 4517 and left on the front porch without a signature. My address is 4716.
I immediately called Dell Customer Service. I explained to them that DHL had delivered the package to the wrong address and that I never received it. After checking their records they informed me that it was past their 21 day deadline for notification in accordance with their Terms and Conditions clearly stated on their website. They stated that there was nothing that I could do other than to inquire with DHL. I asked to speak to the supervisor, who ulitmately told me that same thing, that anybody else I talk to would tell me the same thing and hung up on me.
I called DHL. They admitted the mistake and said that I could file a Claim, but that since they were a customer of Dell, any reimbursement for the claim would go to Dell. Any claim reimbursement that I would get would have to come from Dell. However, Dell has already that they are not responsible to my loss. Even though they may still get reimbursed from DHL for the mid-delivered merchandise.
As a result, I am out 127.00. I did not receive the product purchased from Dell. They stand to gain from DHL the cost of the product, which I have no recourse to get from them. I will never support or purchase a Dell product again. Marianne of Va Bch, VA October 16, 2008
Marianne of Va Bch VA (10/16/08)
Our Dell printer broke right after I installed two new cartridges. After spending time with tech support we were advised that we needed to purchase a new computer since nothing probably could be done to fix our old one. Because we had been happy with our Dell computer and printer purchased in 2004 we did not hesitate to order a new printer from Dell. I asked that the delivery be held until early Nov since we were going to be out of town.
All seemed fine until I then called customer service to see if I could get some satisfaction for the 4 cartridges I had for the old computer. I was informed that nothing could be done for me since I had purchased the cartridges in July and Dell has a 21 day from invoice delivery clause. Because Dell was not able to honor my customer loyalty and give me some sort of courtesy, I called Dell back to cancel my order of the new printer. I was given a big run around by very well trained reps.
Finally I was told that customer service could not handle it and was handed off to the financial dept. I was finally given a cancellation number but was told that I could not receive an email confirmation for the cancellation...this from a computer company.
This morning I received an email saying that the printer has been shipped. When I called to remind them that I had cancelled the order yesterday, I was told that the cancellation number was not a cancellation number and they would look into who had in reality lied 9 MY WORDS) to me about cancelling the order. The saga will continue when DSL leaves it at the door...as they may well do and we are not here. I'VE ALSO BEEN INFORMED THAT IT WILL TAKE BETWEEN 2-3 WEEKS FOR THE CREDIT TO SHOW UP ON MY CREDIT CARD if and when DSL returns the printer to them.
Dell has lost my business for good. I went out yesterday and purchased a HP printer for as good a price and with a better value on the warranty. I have lost all confidence in a company that I was loyal to for over 5 years. Deborah of Nashville, TN September 15, 2008
Deborah of Nashville TN (09/15/08)
I have a Dell all in one printer Model 926. I got it with my laptop, it has been replaced 3 times in less than a year. It keeps on giving an error, paper jam and there is no paper jam. Tech support told me I would have to buy a new one and ask me if I wanted to buy one. I said no and that DEll would not get any more money from me.
Rhonda of Smyrna, TN September 12, 2008
Rhonda of Smyrna TN (09/12/08)
I've owned a Dell 922 all-in-one printer since 2004. I have replaced cartridges many times with no problems. The last two times I have gotten an error that states color cartridge missing. I've tried cleaning the contacts, installing cartridges with the power off, pulling all cables from the printer for several minutes, but nothing seems to clear the message. It WILL print in color and b/w ink, but it takes several extra clicks thru error messages that tell me that I do not have a color cartridge installed.
My printer is no longer under warranty, so it would cost me money to contact Dell Support by phone, so I have not done so. Jane of Vancouver, OTHER September 7, 2008
Jane of Vancouver OTHER (09/07/08)
My Dell 964 All In One stopped recognizing the photo ink cartridge. When I phoned for tech service I was connected to someone in India who spoke very poor English and did not understand me at all. Finally I was able to get them to send me some replacement photo inks because they claimed both inks were faulty. The guy then send that if they didn't work then the problem was with my printer and since the warranty is up the printer cannot be fixed and it is dead!!! I don't know anyone who can fix a Dell printer because Dell is so exclusive. So now I have to buy another printer because no one can tell me what's wrong with the one I have. What good is a printer that lasts just over 1 year??? After the warranty runs out!!
Sarah of Caldwell, ID September 3, 2008
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