|
|
Sarah of Como OTHER (02/09/09)
On 11th December 2008, I made the mistake of ordering a Dell All-in-One printer for delivery before Christmas. This was a bog standard order with no additional features or bolt-ons, so I anticipated a very speedy delivery. Indeed, I received an acknowledgement for my order immediately confirming that they would be taking the money from my debit card. Excellent news! I then received an e-mail confirming that the order would be with me before 24th December 2008. I hadn't heard anything the week before, so decided to call to check on the progress of the order. Was just told that it was in production, which presumably means putting in a box?! The adviser couldn't give me any more information but said all was ok.
I then received an e-mail on 21st December 2008 saying that due to unforeseen demand, there would be a delivery delay, which would then be 6th January 2009. This was a big issue for me, mainly because I was moving abroad at the beginning of January and had wanted the printer to take with me and my Dell Inspiron. I called Customer Service on 22nd December only to deal with a very surly and disrespectful woman, whose name I never caught because I didn't understand most of what she said! I told her that I needed to cancel the item, because if they couldn't deliver with the previously agreed timescales I was not going to be in the UK to receive delivery. Like other reviews I have read, cancellation was not even an option - apparently it was too late! However, I accepted that they obviously have some sort of policy or other, and she said they had to try to deliver the item and then when the delivery failed, I would then be refunded.
I then received another e-mail on 2nd January 2009, advising that there was ANOTHER delay to delivery. New date was 14th January. Having no wish to repeat the phone experience from before, which incidentally was from Italy and at my cost, I decided to use the online forms to contact customer service. Let me say, I have used this 4 times now in the process of trying to sort this out, and have had no response to any of them. Totally unacceptable and astonishing for such a significant brand name. Having received some mail from my property, I then found out that the first delivery attempt was on the 7th January. Interesting, given I was told it was going to be 14th January!
I then contacted again via the online form requesting details of when I would be refunded. No response again. I have subsequently received a credit note and the money has gone back onto my card - minus the delivery amount! I am absolutely incensed and cannot believe what a poor company this is to deal with. I am now awaiting a response to my latest online request, where I supplied an alternative e-mail address and telephone number, requesting that they contact me immediately. The customer service department is shambolic at best and rude and ignorant to deal with.
To anyone thinking of purchasing from Dell, DON'T BOTHER! I'm going to continue with this until I get a positive response - and speak to someone who doesn't work in a call centre. I say nothing to companies outsourcing to different parts of the world, but I wish to be spoken to in a polite and respectful manner by somebody who can speak English and who doesn't simply regurgatate prescribed responses from their computer screen. What a joke!
Don of Ocean City, MD January 12, 2009
Don of Ocean City MD (01/12/09)
We purchased a printer (and computer etc) from Dell in July08 and it has not worked properly since? we have spent countless hours on the phone and then after several attempts we asked for them to return it. Thats when it got ugly! Now all they do is hang up up on me
We lost alot of work time not being able to print, fax or copy and had to purchase a new printer ...that works great! Cheryl of Aberdeen, SD January 12, 2009
Cheryl of Aberdeen SD (01/12/09)
We purchased a Dell 968w All in one Printer in May 2008. We have had nothing but problems since it arrived. The scanner portion is a joke. After scanning about 4 items, it's like the printer goes into a lock down mode and has to be unplugged and then plugged back in and then it can't find the software on the computer for the scanning option; so I have to shut it down again and start over. Also, the option for printing envelopes is useless.
I have wasted more envelopes because the printer either jams or it overwrites on the envelope so you can't even read the address. We will never purchase another Dell printer, and we will advise friends and family the same!
Frederick of Upland, CA November 26, 2008
Frederick of Upland CA (11/26/08)
I purchased their High Capacity black and color print cartridges on 10/26/2008. A few days later we received them and installed them. Now, three weeks later, the ICON that shows on the printer, tells me that the color is more than half way gone, and the black cartridge is almost half gone too. So I emailed Dell support on 11/24/2008. I recieved an email from them telling me that I had to contact the Tech Support Department and they gave me a toll free number.
I called them to complain about the fact that this printer is only used by my daughter for her school printing jobs. They kept trying to tell me that they thought that the printer has been used a lot in the last three weeks, and they wanted to sell me more high capacity cartridges. I was passed from one department to two others and as I told my story, all I heard from them was their speech about the printer being used too much and that's why the Icon on the printer showed the print cartridges to be less than half way down. I was stonewalled and refused to purchase more print cartridges because they told me that the cartridges have a two month shelf life. I told them I was going to Dell directly but getting their telephone numbers to complain is impossible. Now, I stuck with two cartridges (black and color) that are either have been on their shelves too long, or I have been sold a load of their lies.
I am out more than 78.00 plus tax because I was sent out either: 1. Cartridges that have been on the shelf at Dell.com for over two months, and; 2. Dell.com will not honor their committment to customer satisfaction and stand behind their products. The next computer I will buy for my daugher will be an HP. Martha of Mountain View, CA November 2, 2008
Martha of Mountain View CA (11/02/08)
I ordered cartiges for my Dell printer on 9/15. They were delivered probably a week later. I did have some problems dealing with the accent of the person I gave the order to. I looked on the printer and gave him the exact numbers and letters.
I didn't have a chance to install it until yesterday and found out that they were way too big. Also they had reversed the REV # to A10. These 2 cartiges cost me 68.16. When I called to complain they said there was nothing that could be done as it was my fault for not returning it immedically.
Since that is more money than I can afford to loose on [their] mistake and no one seemed to want to do a thing about it....I called twice. If nothing can be done I will buy another printer from a company that I can deal with in person and buy the cartiges at a local store.
Bret of Monroe, NC November 2, 2008
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
|
|
|
Print This 
Email This
• 
