Complain about a product or service

Dell Printers

Lisa of Capeville, VA October 28, 2007

Lisa of Capeville, VA (10/28/07)
I have been trying for two weeks to have ink cartridges delivered. I have spoken to 8 different customer service reps (I use that term sparingly). Supposedly it is now on it's way but last time I checked DHL's website it had moved from Maryland to Ohio, which since I am in Virginia, would be going the wrong direction!

We have a Dell Laptop which needs a replacement battery, but at this point I am more inclined to throw the entire thing away and start over with someone else.

Edward of Oshkosh, WI October 11, 2007

Edward of Oshkosh WI (10/11/07)
A Photo 926 Printer was purchased for 79.95. It arrived on time and was installed but after a week of trials, and with advice of a Dell technician, it was returned because of faulty printing. The replacement printer was labled refurbished and it came without ink cartridges and connection cables. We are upset because we purchased a new unit and received a rebuilt unit. To top it off the price of this 926 printer is now 10 less.

One month loss of a printing capability and considerable time wasted in phone calls to techs in India who we could not understand and would hang up on us.

Georgia of Ann Arbor, MI September 24, 2007

Georgia of Ann Arbor MI (09/24/07)
I have a Dell Photo All-In-One Printer 924. I ran out of ink, purchased new ink, but did not realize I had to order ink that Dell sold. After using the purchased ink for maybe a month I began receiving message that their was a paper jam. I tried several things. Spoke with tech., who walked me through a few things. I was told that because my warranty had expired, their was nothing else he could do for me.

In the process I purchased Dell ink, thinking that was the problem still receiving the same error message. I did many things on my own to try to get it to clear the error. I finally took it to a print service shop and they told me they did not like to work on Dell printers and the cost they informed me was outrageous. I am very upset and will never purchase another Dell product as long as I live.

error message that will not clear. clear paper jam.

Christina of Lancaster, CA March 20, 2007

Christina of Lancaster CA (03/20/07)
Purchased an entire system in March 2005 started having problems with the printer 6 months after purchase. They replaced the printer the second printer starting having problems and after 25 phone calls - hours of being on hold - transferred more times than I can count - I still have a 500.00 printer I can not use. Consequently the replacement printer they sent to me is registered under someone else's name in their records. I just want my printer to feed the paper through the tray without jamming on every other sheet.

They told me it was the paper tray I ordered the replacement part - 1 month later and three automated phone calls later the part is still on backorder. I cannot get the part - they will not replace the printer (it is out of their inventory) their customer service SUCKS!

Zahra of Memphis, TN September 2, 2006

Zahra  of Memphis TN (09/02/06)
Bought Dell computer and one-in-all laser printer from dell. since day one printer is giving us problems.try calling dell i have to spent 3 hours on the by the dell reps can figure who the hell is going to answer the question for the problem they just keep transferring you to different departments until you get fedup, hangup the phone and buy a new product from HP. Finally had tech come out to my business and paid him 115.00, the tech talked to Dell and Dell agreed to send out a motherboard. Suprise, suprise, they sent out the wrong motherboard. I have to through a whole new process to get another motherboard (probably another wrong one). I just wish i had never trusted dell. I will never ever buy a Dell product in my whole life.

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