Complain about a product or service

Dell Printers

Charlene of Ida, MI July 22, 2010

I contacted Dell regarding my v505w printer which had a broken hinge to see if it could be repaired. The first representative stated it could not be fixed and and suggested I purchase a new printer. Since I had recently purchased new ink (100+) from Dell for this printer, I asked if there were any new printers that were compatible with the cartridges. Unfortunately the answer was no. Since I had made the purchase on 6/16, Dell would not allow me to return these as it was beyond their 21 day return policy.

I stated I could not believe under the circumstances there could not be an exception. I was then transferred to another rep and I repeated my story. The rep did agree to give me credit for the ink if I purchased a new printer. She verbally told me she would include 4 new ink cartridges that would fit the new printer and I could return the other ones. I ordered the printer and received my order confirmation. When I reviewed the order, the ink cartridges she stated would be included were not on the order. I emailed Dell and ask for a confirmation that the ink cartrides were included. I have not received a response. I did get their notice that my new printer is shipping. I feel I was misled by the rep just to place an order for a new printer. If the rep does not confirm the ink cartridges I plan on returning the printer.

josh of trumansburg, NY July 20, 2010

My 926 All in one Printer. I am not a heavy printer, so it took me about 2 years to run out of ink. By the time I ordered new cartridges my printer started to "jam" over and over again. I can now only print one page at a time and it looks like my purchase of new cartridges will have been another waste of money. The exact same thing happened to my 924 all in one; constant paper jams 2 years in after I had just bought new printer cartridges.. and of course the printer cartridges were incompatible with the new model. I will NEVER buy Dell products again.

Katherine of Dowagiac, MI May 28, 2010

I had a good lexmark printer when I bought a new Dell computer and the saleman told me I should get a dell printer also because the other one may not work with my new computer so I did. Now the dell will not close all the way and will not work and whae I called they told me too bad you will have to buy a new one. I will never do any bussiness with dell again,

Gwendolyn of los Angeles, CA March 30, 2010

I purchased a Dell printer Photo 966 at the end of 2007. It never functioned properly and in 2008, they sent me a refurbished printer. On March 21, 2010, the all-in-one stop printing and scanning. I called Dell on 3/29/10 and was told to purchase a new one with a three (3) year warranty. I was furious and refused to buy anymore dell printers.

This is my only color wireless printer and the issue was that the wireless portion would not work after spending 299. Once that was fixed, the printer has experienced intermitten other problems - with the final problem being the paper gets stuck and does not go through the feeder because of some obstruction.

Stephanie of Summit, NJ February 25, 2010

My cover to my Dell V505 printer won't stay closed, thus preventing me from printing. I called Dell customer service only to find out that the warranty expired 23 days ago. The only recommendation the customer service representative had was to purchase another printer for 100 and purchase a 3 year warranty instead of a 1 year warranty. To me, this solution sounds incredibly wasteful and ridiculous. I was told Dell doesn't have replacement parts for their printers so even if it weas covered under warranty, my current printer would be retired and I'be sent a new printer. I asked the representative what happens to the retired printers, but was given a round about answer. I can't even imagine how much waste Dell is producing and Dell's carbon footprint!! In addition, why would I purchase another Dell product knowing it will fail thus forcing me to purchase not just a 1 year warranty, but a 3 year warranty???

angela of feeding hills , MA February 8, 2010

I have a Dell P703W AIO printer, It ran out of ink, I tried to get cheeper ink and can only use Dell, ok no problem. Ordered the ink, then I found out I cant use printer for scanning, copying to file, unless there is ink in it, even though I don't need ink. What a rip off!

ann of goodyear, AZ February 8, 2010

I have a new printer from Dell and the original black ink cartridge ran out of ink. I bought a cartridge from Cartridge World. I could not get the printer to print. I returned the cartridge and got another one. Again, the printer wouldn't print. I did the troubleshooting and finally called Dell Tech Support. I was told that the problem was the I MUST use Dell ink cartridges and no other product.

I was never informed of this when purchasing the printer. I feel this is unfair to force consumers into having no choice where to purchase an ink cartridge and be forced to buy from Dell. I will never buy from Dell again. I will also relate my experience to others.

Kristin of Tampa, FL January 30, 2010

I was shopping for a printer that had the feature of being able to print directly onto a CD/DVD. On Dell's website they offered such a printer, the Cannon PIXMA MX330, so I purchased one. I received the printer today and it does NOT have this feature. I spent several hours trying to obtain some sort of resolution beyond just returning the printer. Dell has misrepresented this product! After much frustration in attempting to reach any person who could help me (45+ minutes on the phone), and approx. 6 transfers to departments (none of which could address my concerns), they hung up on me! I had had it.

I immediately called back, and was sugjected to the same runaround. Finally I reached someone who represented herself as a "customer service manager" who would be able to resolve my issue. Her name is Pooja. I requested information about Dell's corportate headquarters. I plan on writing a detailed letter to their customers service department. The "customer service agent" (and I use the words "customer service" with disgust in this matter) Pooja told me that they do not have that information and that I should rest assured that my complaint would be handled.

Pooja informed me that I would not be able to receive acknowledgement or confirmation of my complaint either via email or written correspondence, but again, she would be passing my concerns "up the food chain." Is it too much to aks for corporate information from a "customer service manager"? Why is it a secret? What, do they store nuclear devices onsite? Or, could it be that they would hear from frustated and disgusted customers such as myself and would rather outsource the myriad complaints the must receive daily?

Following the almost two hours dealing with Dell's non-customer service, I finally contacted Cannon about this situation. When I called Cannon about this problem, I spoke with a young man who thoroughly understood my concerns, and guaranteed action with Dell regarding their misrepresentation of Cannon's product.

I am now furious! I own several Dell products that I want OUT of my home, but Dell will not take them back and I can't afford to just burn them in effigy (although I'd love to, just to send a message!) At this time I am hoping there might be a class action lawsuit against Dell just on general principle which I would happily join! Thank you for letting me vent ~ while it does not resolve my issues w/Dell, it does feel good!

Terry of Tusa , OK January 16, 2010

My Dell Laptop will not print. No matter which printer I use, it will not print. I recognizes the printer but will only send a blank sheet of paper through. Other laptops print with no problem on this printer. My lap top will print on no computer. Vikram basically would not listen to me. I said my computer was on waranty and he simply said I would have to pay for support.

Richard of Truth Or Consequences, NM December 12, 2009

I bought a Dell MFP 1235 printer that was faulty and they sent me a replacement printer and a label to return the faulty one in which they allege I never returned and now they have suspended my warranty on it after I paid 200 for the warranty. They seem to be accusing me of taking it when in fact I would have no use for a printer that does not work. When I have tried to call them regarding the matter they make me wait forty minutes before I am able to talk to anyone, then when I explain the situation they transfer me to another department which hangs up on me. This happens each time I explain it.

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