Dell Printers

I bought a Dell printer along with the computer almost 3 years ago. It is a v505 model. I've had a lot of paper jams lately, but my problem came this afternoon. It popped open by itself and scared me. Now it will not close and it will not work unless you hold the back down. I just purchased some new ink for nothing. I didn't even attempt to call Dell because the warranty is up and they are a waste of your time unless you do have a warranty. I have been reading the other complaints and see that others are having this problem as well. These printers cost too much for them to break down like this. I am totally disappointed. They need to do better.

My mother received a Dell V505w as a gift from a very good friend of hers. Unfortunately, this printer did not come with a disc or a USB cable. So she had to purchase a USB cable and I had to download the V505 driver, since there was no driver available for the V505w. As soon as I plug in the USB cable, my computer (a Lenovo G550) said that the printer was fully operational. I was surprised because I expected to continue the installation process that I was unable to complete previously. The ink cartridges state that the black is full and the color is low. I only needed to print documents, so I was fine with black ink prints. The printer displays on the computer and functions as if printing, but unfortunately, it only prints out blank sheets of paper!

There is no error message. No known problems detected. So we do not understand why it is not printing. I called Dell Technical Support and was on hold for almost an hour when suddenly the call was disconnected. And on their website, there is no appropriate solution. I personally wish that my mother's friend returned this to Dell for a refund, because it's obvious why she dumped this on someone else.

The Dell 305 is piece of junk. It wastes more paper, and will not print most of the time. I will never buy another Dell. The constant problems are a waste of my time.

Dell v313w printer. This printer has been nothing but trouble. I used up all my ink cartridges cleaning the printhead trying to make it print properly. I have it replaced once. Now they are going to replace the print head and gave me a color and black ink cartridge. I asked if they have upgraded the print head so it will last more than 3 months. They have not. They said it may work 1 day, 3 months or not at all because it is an electronic component. I will never buy from Dell again.

I purchased an ink for my printer Photo 926 and once the ink was put in the printer, it would not print. I continue to get an error code 1203. Mind you, these are new ink cartridges that was purchased, two black and two color costing over $80.00. I have tried calling several times, even today, and the person (I think she said her name was Ferine) in the technical support hung up on me.

I would like for someone to call me at ** and give me some assistance, value their jobs and help me to get my printer working. Dell built this printer and I feel they should be able to fix it. I purchased this Dell computer and printer about five years ago and never had any problems until now. I always order the ink cartridge from Dell because you can't find them anywhere else, and that's another problem. I just like to get my printer working. Thank You.

I bought 2 of the Dell v515w printers. I got one for me and one for my mother. I used mine through 2 cartridges of ink and now it automatically spits out blank sheets of paper. My moms printer also would not work. I called Dell and they told me that my warranty has expired by one month. So now I have an extra set of ink that's $100+ and no printer to use.

Dell printer all in one wireless V515w. I live in Texas and I did not know when I ordered the printer from Dell that I was not going to find the ink here in my city at all and I would have to order it from Dell. I own a business and that does not work for me. They need to buy my printer back from me and send me one that I can buy ink for right here in my home town.

The last two-color ink cartridges gave out with a lot of ink left. I lost money and I have got ink-stained papers.

I would not even give them one star. They shipped me a defective printer cartridge. Then, they proceeded to ship me 2 replacements instead of one. They called me 12 times and sent me over 15 emails. They keep asking me to send the replacement cartridge for the 2nd shipment when I only had one defective cartridge. Then, they told me that the issue was resolved. But they still keep sending me responses to my emails asking for the printer cartridge. Any phone calls made resulted in them saying that they have updated the case, and I should not receive phone calls and emails. But I still continue to receive on average 1 email and 2 phone calls a day.

I bought a brand new printer from Dell that cost me about $400.00. It malfunctioned about four months later, so Dell replaced it with a refurbished unit. I wasn't told about this over the phone. When I called back to inquire, somebody from another country told me that it wasn't refurbished. Then, I called back and actually spoke with somebody who can communicate the message a little better and she told me that indeed it was a refurbished unit. She said that they will not replace it with a new unit because that only applies to the first 21 days after I bought the printer. So now, I am stuck with a refurbished unit. And when my original warranty period runs out, I will be stuck with the cost of repair or will just have to buy a new printer. Thank you, Dell! Needles to say, this was my last Dell purchase.

On 7/11, I called Dell because my V313 printer was not working. After being transferred around several departments, I finally spoke with a Manager that was able to help me (total call time = 82 min). The hardware on my printer was dead.

I had just ordered toner (2-black/1-color totaling $91.03) on 7/6, received it on 7/9, and then opened one black toner on 7/10...my printer died on 7/11. On 7/11, the Manager said that they could not submit the refund as the toner had not yet been invoiced. I asked if I would get a refund for the one that was opened and he said "yes." He was going to put a rush on the invoice and promised to have someone call the next day once it was processed. When he asked me for the UPS number on the order box, he found an error as UPS was showing that it was sent back to sender...on hold for a while longer, was then told everything was fine and that someone would contact me.

The next day I did get a call but it had gone to voicemail while I was working. I called later, but the office was closed so I left a message.

Today, 7/13, I called back and was told that I cannot get credit for the toner that was opened, and then to top it off, now I have to pay a restocking fee for returning the other two toners....ARE YOU SERIOUS!!!! This toner could not be found in stores and had to be ordered directly through them....this is a SCAM!!! I would have been able to get a refund if I was able to purchase it at a store. They are not being helpful...so I have these toners and a printer that no longer works. What a rip off!!!

I called Dell's sales department and spoke to Julito ********. I admitted my mistake and gave him the details, including when I purchased the wrong ink. He explained that to correct the error I would have to purchase the correct size cartridges and pay for them immediately, but he assured me that I would be given a return address label to send back the unused, incorrectly-sized original order, which would result in a refund. I received the new ink, but I have been unable to secure a return authorization and label.

I have written several e-mail messages and spent countless hours on the telephone being shuttled among different Dell divisions. I have retold my story to the always polite customer service representatives. In the end, however, I always receive the same cordial response: "We have a policy that problems with ink sales must be resolved within 21 days." I have responded on a few occasions that Dell seems to care more for its policy than it does for me, a customer who has purchased three computers and a high-end printer from Dell. I find it hard to imagine that Dell would lose a customer over a $104 refund because, of course, I will do everything I can to avoid purchasing anything from Dell again.

My Dell Ink 926 Printer does not print on paper. It is not a printer problem as I have verified this. I have experienced numerous inconveniences with this Dell computer. I have problems with the ink they sell. It does not print on paper and it's 3/4 full. It is not the printer. I have been disconnected twice on my cell and left on hold with a recording playing. I can not solve the ink issue with this company and it is only sold through them.

I purchased a Dell V313 printer and printed less than 20 pages when the ink cartridge ran out. I then learned I could not get the cartridge refilled as was my custom and could only get a replacement by ordering same from Dell. I was without a printer for several days. I finally got a new cartridge and again printed less than 20 pages when I started getting a message that the color cartridge needed replacing.

I ignored this message as I only needed black ink. This was to my peril. Low and behold, one cannot print with the black ink unless the color cartridge is replaced. Does this make any sense? I am currently without a working printer and plan to trash the practically new Dell V313 and buy a printer that is not a constant financial drain. Those less than 40 pages I printer were extremely expensive.

We purchased a Dell printer #2330DN in 2009. The fuse went out on October 25, 2010. I was told that I had to purchase a new printer because they don't have the part R747G available. I don't understand why Dell would make a product and not provide the parts to service it.

We are a small business and now we are without a printer. The budget does not call for a new printer on an annual basis.

A few months ago, I had a problem with my laser printer not printing on the right side of the paper. I called Dell Customer Service and was told that my problem was the imaging drum, which I then ordered. I received the drum and replaced it, discarding my old one. I tried to print and the same thing happened, no print on the right side of the page. I was very busy at the time and it was several days before I had time to try it again. I have a photo printer and used it until I had time to try to find out what was going on with the laser printer.

I called the Customer Service once again and they then decided that this was not the problem and that I would have to pay a technician an enormous amount to come and check it out. I refused and asked if I could just return the drum and ink cartridges that I had just ordered for the laser printer. They agreed that I could return the drum and they would replace the ink cartridges with cartridges to fit my photo printer as replacements. I received those just fine. I was e-mailed a label for FedEx and one for UPS. I chose to use UPS and mailed the cartridge back. I kept waiting for a credit to show up, but none was given. I have been calling ever since, probably three or four times and was transferred around and was finally told that they have the cartridge and I will get my credit soon.

This was at least a month ago and I did not receive the credit, so I started calling again. I have called twice now and finally was transferred, after several transfers, to someone named Bavin, who kept me on hold for about ten minutes and finally came back and told me that they have the FedEx receipt, saying that the imaging drum has been delivered to Dell, but they now cannot find the drum! He promised that I would be given a credit anyway, within 48 hours and I'm to call back in 48 hours! Boy, I sure look forward to calling that awful number again.

Since I've been given the runaround since July 27th, I do not have any trust that I will receive my credit now. All of this time, I have been charged interest on the imaging drum and I know that I will not be credited the interest that was so unfairly charged on me. I have bought several laptops and printers over the last 13 years, but will never as long as I live, buy another product from Dell.

I'm sick of always talking to a non-American who I cannot communicate with and who seems not to want to communicate with me and could care less about my plight. I hope that everyone in the United States will complain about this problem after they buy their products from anyone but Dell.

I couldn't get across to this individual that the color cover from my printer flipped off and I need a repairman to come to my home as I have insurance. He instead wanted to sell me more insurance for my two computers (laptops).

I purchased a Dell V505 Printer in April of 2009, when I went to replace the ink cartridge I purchased from Staples; I receive an alignment error message. The printer keeps giving the same error message every time the printer is turned on and it will automatically print an alignment page if I leave paper in the printer. After troubleshooting the problem with Dell technicians, I was informed that the printer has hardware problems. I was told to have it serviced by a local repair shop at my cost. The printer is less than two years old and it's already having hardware problems.

I contacted Dell regarding my V505W printer, which had a broken hinge, to see if it could be repaired. The first representative stated it could not be fixed and suggested I purchase a new printer. Since I had recently purchased new ink ($100 plus) from Dell for this printer, I asked if there were any new printers that were compatible with the cartridges. Unfortunately, the answer was no. Since I had made the purchase on 6/16, Dell would not allow me to return these as it was beyond their 21-day return policy.

I stated I could not believe under the circumstances that there could not be an exception. I was then transferred to another rep and I repeated my story. The rep did agree to give me credit for the ink if I purchased a new printer. She verbally told me she would include 4 new ink cartridges that would fit the new printer and I could return the other ones. I ordered the printer and received my order confirmation. When I reviewed the order, the ink cartridges she stated would be included were not on the order. I emailed Dell and ask for a confirmation that the ink cartridges were included. I have not received a response. I did get their notice that my new printer is shipping. I feel I was misled by the rep just to place an order for a new printer. If the rep does not confirm the ink cartridges, I plan on returning the printer.

I have 926 all-in-one printer. I am not a heavy printer, so it took me about 2 years to run out of ink. By the time I ordered new cartridges, my printer started to "jam" over and over again. I can now only print one page at a time and it looks like my purchase of new cartridges will have been another waste of money. The exact same thing happened to my 924 all-in-one; constant paper jams 2 years after I had just bought new printer cartridges. And of course, the printer cartridges were incompatible with the new model. I will never buy Dell products again.

I had a good lexmark printer when I bought a new Dell computer and the saleman told me I should get a dell printer also because the other one may not work with my new computer so I did. Now the dell will not close all the way and will not work and whae I called they told me too bad you will have to buy a new one. I will never do any bussiness with dell again,

I purchased a Dell printer Photo 966 at the end of 2007. It never functioned properly, and in 2008, they sent me a refurbished printer. On March 21, 2010, the all-in-one stopped printing and scanning. I called Dell on 3/29/10, and I was told to purchase a new one with a three-year warranty. I was furious and refused to buy anymore Dell printers.

This is my only color wireless printer, and the issue was that the wireless portion would not work after spending $299. Once that was fixed, the printer has experienced intermittent other problems, with the final problem being the paper gets stuck and does not go through the feeder because of some obstruction.

My cover to my Dell V505 printer won't stay closed, thus preventing me from printing. I called Dell customer service only to find out that the warranty expired 23 days ago. The only recommendation the customer service representative had was to purchase another printer for $100 and purchase a 3-year warranty instead of a 1-year warranty. To me, this solution sounds incredibly wasteful and ridiculous. I was told Dell doesn't have replacement parts for their printers so even if it was covered under warranty, my current printer would be retired and I'd be sent a new printer. I asked the representative what happens to the retired printers, but was given a roundabout answer. I can't even imagine how much waste Dell is producing and Dell's carbon footprint! In addition, why would I purchase another Dell product knowing it will fail thus forcing me to purchase not just a 1-year warranty, but a 3-year warranty?

I have a Dell P703W AIO printer. It ran out of ink. I tried to get cheaper ink and can only use Dell. Okay, no problem. I ordered the ink then I found out I can't use printer for scanning, copying to file, unless there is ink in it, even though I don't need ink. What a rip off!

I have a new printer from Dell and the original black ink cartridge ran out of ink. I bought a cartridge from Cartridge World. I could not get the printer to print. I returned the cartridge and got another one. Again, the printer wouldn't print. I did the troubleshooting and finally called Dell Tech Support. I was told that the problem was that I must use Dell ink cartridges and no other product. I was never informed of this when purchasing the printer. I feel this is unfair to force consumers into having no choice where to purchase an ink cartridge and be forced to buy from Dell. I will never buy from Dell again. I will also relate my experience to others.

I was shopping for a printer that had the feature of being able to print directly onto a CD/DVD. On Dell's website they offered such a printer, the Cannon PIXMA MX330. So I purchased one. I received the printer today and it does not have this feature. I spent several hours trying to obtain some sort of resolution beyond just returning the printer. Dell has misrepresented this product! After much frustration in attempting to reach any person who could help me (45-plus minutes on the phone) and approximately 6 transfers to departments (none of which could address my concerns), they hung up on me! I had had it.

I immediately called back and was subjected to the same runaround. Finally I reached someone who represented herself as a "customer service manager" that would be able to resolve my issue. Her name is Pooja. I requested information about Dell's corporate headquarters. I plan on writing a detailed letter to their customer service department. The "customer service agent" (and I use the words "customer service" with disgust in this matter) Pooja told me that they do not have that information and that I should rest assured that my complaint would be handled.

Pooja informed me that I would not be able to receive acknowledgement or confirmation of my complaint either via email or written correspondence, but again she would be passing my concerns "up the food chain." Is it too much to ask for corporate information from a "customer service manager"? Why is it a secret? What, do they store nuclear devices onsite? Or could it be that they would hear from frustrated and disgusted customers such as myself and would rather outsource the myriad complaints they must receive daily?

Following the almost two hours dealing with Dell's non-customer service, I finally contacted Cannon about this situation. When I called Cannon about this problem, I spoke with a young man who thoroughly understood my concerns, and guaranteed action with Dell regarding their misrepresentation of Cannon's product. I am now furious! I own several Dell products that I want out of my home, but Dell will not take them back and I can't afford to just burn them in effigy (although I'd love to, just to send a message). At this time I am hoping there might be a class action lawsuit against Dell just on the general principle which I would happily join! Thank you for letting me vent. While it does not resolve my issues with Dell, it does feel good!

4.) I now hate all of my Dell products and want Dell to take them back regardless of their return policy.

My Dell laptop will not print. No matter which printer I use, it will not print. It recognizes the printer but will only send a blank sheet of paper through. Other laptops print with no problem on this printer. My laptop will print on no computer. Vikram basically would not listen to me. I said my computer was on warranty and he simply said I would have to pay for support. I still cannot print with this Dell laptop. This greatly reduces my use for this computer.

I bought a Dell MFP 1235 printer that was faulty and they sent me a replacement printer and a label to return the faulty one in which they allege I never returned and now they have suspended my warranty on it after I paid $200 for the warranty. They seem to be accusing me of taking it when in fact I would have no use for a printer that does not work. When I have tried to call them regarding the matter they make me wait forty minutes before I am able to talk to anyone, then when I explain the situation they transfer me to another department which hangs up on me. This happens each time I explain it.

The last couple of times that I purchased Dell ink cartridges for my Dell printer P/N KX701 the cartridges have only lasted for 15 pages and not all 15 pages were full pages. This morning I printed some receipts and before I began printing the ink cartridge showed that I had 92 pages left to print. I only printed one page and 4 lines on the second page when my cartridge went to zero ink level. When I began printing it was almost half full.

I purchased a new Dell wireless printer, V305W and was having difficulty intalling it. I contacted the phone number provided in the instructions. Getting connected with a "live" person was a challenge, but I finally got a representative on the phone, who uas not understandable and when I asked her to please repeat what she had said, she hung up on me. This happened 2 more times, with different reps.

Finally I got a tech on the phone, asked him his name, which he repeated twice, but would not spell for me. I did not want to push it, because I needed help and did not want to be hung up on again. He had me go to a dell website and agree to let him access my computer. Although I was uncomfortable doing this, I agreed and allowed him access. He began opening files and starting downloading things. I am not a computer tech, but have worked on one long enough to know when someone is strugglng.

This should have been a very easy installation, but at this point, he has been working for an hour and 20 minutes. He told me he was going to uninstall another printer that I have on my computer and I told him that I did not want him to uninstall anything. He then started talking about configuring my WiFi and I told him that mine was not a WiFi connection. I asked him if he understood what I was saying and he hung up on me.

My installation is not complete, I do not have a ticket number to have someone finish it and I have no idea what he may have messed up on my computer. I am finding it as difficult to make a complaint as it was to get some help. I have always had Dell computers and up until now have received stellar service. I would like to know who I can register a complaint with and want to get my printer installed correctly. I work from home and rely on my printer to submit expense reports and to print reports for faxing. I have missed a deadline on one of my reports and need to get this resolved so that my job is not in jeopardy

We just ordered a Dell printer for our daughter. I get a confirmation that it has been shipped and lo and behold they have an incomplete address not showing the whole apartment number. I called Dell and believe it or not they tell me they can't correct it because the address label would not hold the apartment number.... They cannot contact FedEX to give them the whole apartment #. My only recourse is to wait til they have it returned by FedEx and reorder it and then shorten her address so the apt # will show. These people are complete incompetents. I talked to 6 different idiots in India and no one could help me. I was disconnected 3 times in this attempt also!!!!!!! We have 3 Dell computers and two printers and I can honestly say I will never order from Dell again. I am disgusted.

On September 9 I ordered three new black and one new color cartridge for my Dell 942 all in one printer. In early October The printer began to malfunction and I was told it was not repairable. Contacting Dell I was told that the cartidges were not usable on any other printer and that since it was more than 21 days since I received the order they cartridges could not be returned. Absolutely no interest in trying to make good on a bad situation.

My daughter has purchased 3 computers and an all in one printer from Dell.We currently have 2 problems..the printer,model 926,will not print from the desk top terminal and there is an apparent software problem that will not open .dat files recieved in the email.I have called the support center 4 times now and spent roughly 5 hours on the phone while they tried to resolve the printing issue to no avail and on a product less than a year old insist on selling me an additional warranty instead of helping me.I cannot believe how poor the service is and I have a difficult time unstanding the staff that answers the call from another country.I think I am not getting the use I should from the product purchased less than a year ago.

My problem is in updating my 320C printer (I guess that is where I went wrong) I get error 016-370. I did the turn off and turn on pushing the continue button till the other lights come on. Then there was suppose to be a Film thing come on? Something flashed on but so fast off again I was unable to get any more instructions. Sure hope by updating I didn't ruin my Printer. Is there any way to get ahold of any body at DELL? I have purchased several Dells. PRINTER IS NON WORKING

The replacement (used) printer worked fine for about the same period of time and the same issue started happening again. Dell again replaced the printer (used) under warranty and stated that because I had used non-Dell toner they would no longer service the printer. The paid 3yr warranty states nothing about using only Dell's 45% more expensive toner.

I've contacted Dell 9 times about this problem since April. Every time I've somehow reached the wrong department until I'm speaking with someone with a bad connection and bad English. The printer is no longer working, has 18 months left on the paid warranty and Dell is saying they won't fix it or replace any parts.

Dell is deceptive, unfair and does not adhere to their own policies or warranties. Buyer beware.

Tried to purchased DEll printer V505 on line but ended up with a live sales rep by phone who helped me complete order.

Printer arrived with owners manual in 4 different langagues - manual stated what printer could do ..NOT HOW TO DO IT. Call tech support and was given web sites to down load instruction and use of printer.. He stated that HE WAS SORRY THAT BOOK WAS NOT SENT WITH ORDER.

October 1,2009 second attempt to receive instruction booklet. I spoke to several support people in different depts who could not speak or under stand ENGLISH - poor phone connects and not helpful attitude.

Finaly reach a tech support rep named Alex in Gualama who was polite , professional and kind. He understood my need for an instruction manual

Alex tansfered me to another rep that did not speak loud enough or was helpful.

Out come is that DELL NO LONGER SHIPS instruction manuals. No information is provided about this fact when placing order. Customer has to review on line or down load instructions from a web site that is known to tech reps but not customers.

Dell is going green so they are limiting printed material but we as customers have to generate the same amount of printed material that DELL will not, at our expense.

Customer support is nonexistant when connected to India. I am thinking of returning 2 day old printer.

I purchased a new Dell computer 2 months ago. They talked me into buying a printer to go with my purchase. In the past month I have spent $300 on ink cartridges that are only made by dell. How convienent for them. I didnt spend $300 all last year on ink. To make matters worse. I have tried for over two hours to speak to someone at dell. When I finally spoke to someone I couldnt even understand the guy. It is impossible to get thru to people who can help you and they obviously dont care. How this company has gotten so big i have no clue. What a joke. I will NEVER purchase anything from dell ever again. I will do my best to inform everyone I ever talk to about computers with and let them no the migraine headache that dell computers will eventually give to you. I am thinking about planning my next vacation to Texas so i can take the three dell computers out of the offices that i have and take a sledgehammer to them all on the front steps of dell headquarters. Take a video of it and post on every video posting web site on the internet. Hopefully saveing one, just one individual or possibly 1,000s from the aggravation and wasted time that dell has put me thru and thousands of others.

I ordered a printer from dell sales rep over the phone i told agent that i had a 946 all in one printer w/ alot of left over ink and if dell has a new printer that would use same ink she said yes sent new printer old ink does not go w/ new printer contacted customer care rep said they would send someone next day to pk up printer keep in mind i bought this on 7/30/9 made contact w/rep on 7/31/9 and told them i do not want printer rep says no problem send someone to pk up nextday all of dells customer care agents arent even in the us when you call them they are in a diff. country and your complaints go to know one they just sit in your folio w/ that order # per the last rep i spoke with try and talk to a mngr and they all say they are the mngr or the supervisor i will never do any business with dell again a week later printer is still on the porch to my house any one going to buy a computer or printer buy from costco at least you know there rep are in the usa dell just not care allthey said was to have in sent back by 15 days or no refund cant even get some one to tell me where to send it back to

I ordered a printer from Dell, model V505W. The printer jammed about 95% of the time, right from the start. Long story short, trouble shooting 4-5 times, they sent me another, new V505W...identical same problem. I returned it (#2)...Received another V505W printer (#3)...the FIRST page I printed jammed in exactly the same way. I reached an escalation manager, whhe agreed to send me (!!) another printer, totally different model, the Dell 968...It arrived today and it says on the back of the unit REFURBISHED...it has no power cord nor anywhere I can see to plug one in, no DVD to load the driver, no USB cable, no ink cartridges and no instructions. Seems to me this 968 was INTENDED to be a refurbished to some one who already has the other components...Another escalation manager just called and says the REFURBISHED sticker is to get through US customs into Canada...And was I not informed I was getting a refurbished 968?? I said no; and would have refused it anyway. Looks like I will be sent now a NEW (?!) Dell printer 968 right from the manufacturer....Lets hope printer #5 is ok.

I have Dell printer that is almost 4 years old. It is an all in one unit. I was a little unsure about how certain aspects of it operated, so I attempted to figure it out myself online. I got confused, so I decieded to call their Customer Service. Because the printer was no longer covered by their warranty, they would not speak with me unless I gave them credit card info so they could bill me ($29 if memory serves). When I said I wouldn't they referred me back to the website. When I said I tried that already and that it only got me further confused, I was told that those were my only two options. Then I asked to person to simply help me get to the point on the website that I could find my info, they hung up on me.

laser printer

Awful service - poor quality products, want refund - four printers under warranty and none work - put Dell will not refund cost says they will replace the bad printers until the warranty period expires which is from the day of the original order. Are all the computer companies this bad? The printer side of the industry is awful producing garbage. Dell does not deserve to be in business in the USA. India is the service center and what a mess.

I called to have a part sent for our Dell printer/fax all in one MFP1815 dn. I was transfered to 7 diffrent departments, to ABSOLUTELY NO RESOLUTION. I had been on the phone on hold and transferred from 10:30 am until 12:31pm. We have several properties across the US and I will speak to corporate about using another provider about our computer equipment. The customer service was completely unacceptable. Not only at the end was I still unable to purchase the part but I still did not speak to anyone who could resolve it. I will never in my own personal business or home use ever purchase from Dell and I will inform friends and family not to as well.

One of the ink cartridges that I purchased directly from Dell was defective. I called Dell's customer service number and spoke to 6!!! different people at the call center in India. Each one insisted that he would connect me to the person who could help me. (And all agreed that the cartridge, for which I had the full purchase information, was covered under a two year warranty.)

I was on the phone in total for more than 40 minutes. The final person I spoke to put me on and off hold for more than ten minutes. Then, while I was on hold, the call was disconnected.

I considert this atrocious customer service.

I ordered a printer and laptop from Dell. It was by far the worst experience I've had with any company in my life. They sent the printer to the wrong address. It took many calls to get that problem straightened out. Their customer service department hung up on me more than once, and put me on hold and never came back. Then they canceled my laptop order two times without notifying me. They again hung up on me when I called to ask what was going on. I will never give Dell another penny of my business, and I'd advise anyone else to steer clear of ordering any products from Dell.

My four-year-old Dell 942 printer died, and I purchased a new v505. I was told I could return the cartridges I had just bought for the 942. It took over an hour to arrange for that, and I still have two black cartridges bought nine months ago and the photo one that came with the 942, all hermetically sealed in their original packing. I would like to return these for credit or for the ones for the v505, but my next half-hour on the phone with ESL reps parrotting the party line of no returns has made me ready to return the new printer and buy something else which is less customer-hostile than Dell.

I ordered 2 black & 1 color cartridge from for my all-in-one 962 Dell on 4/16/09. After using them in my printer to print about 25 copies, I recieved an error message on my printer "left cartridge incorrect". I checked it, replaced it and got the error messate "left ink cartridge out of line". I called Dell and sent the old ones back after recieving the replacement ones Dell had sent. After printing about 30 pages, I recieved the same error message.

I called Dell and was eventually transferred to tech support who told me how to diagnose my printer while on the phone with the Dell rep. After diagnosing, the rep told me that my printer was bad. They said that they had one I could order for $68.00 which I did. Afterwards I looked on the internet and found that many other people had the exact problem with newly ordered Dell ink cartridges for the 962. I called back immediately and cancelled the order.

Since I was not able to print anything, I decided to try to solve the problem using the old empty ink cartridge. What I discovered is that Dell is operating in bad faith. I am looking for an attorney to handle them because since all the lawsuits Dell has settled recently, they have yet to learn their lesson. I typed my email address on this form. Please help me to file suit. A class A would be good so that others like me could get some redress.

Went to a Best Buy Store to buy a new one and was told that you have to order direct from Dell. Wasn't informed of this when I purchased it.I have had it with Dell and will advise all my friends how bad they are.

ordered ink and it was bad did not work in my computer

Received bad printer. Called at wasted 3-4 hours(NO JOKE) spoke to 25-30 people(AGAIN NO JOKE) over 4 or 5 days and numurous calls and disconnects. They keep send me reburbished junk, not new like I paid for. My original one never worked past set up. Tried to send all back, no luck. Everyone reads from script and has problem speaking English. Calls sent to India. Help Me Please!

it sucks that you get 100 sheets out of 1 color ink cartirage, one page is a printed sheet telling about the job you have printed. so you use half of the ink you paid for to printer a confirmation page wasting you ink.

This is a followup complaint I had registered against Dell computers. I made a printer purchase in Sep08 and part of my order was to be a $25 coupon to Staples, which to this day I have never received. They claim (every person I have had contact with) that all were mailed and there are not any more. This last person above I just spoke with is now offering me a $25 Dell.com coupon, but in order to use it, I must spend more than $25. So I told her to kiss my you-know-what and go to you-know-where, due to the frustration these people have caused me; it pushed the envelope for me. Then I hung up.

This person is supposed to be part of the upper echelon in their customer service, who I could barely understand due to her lack of proper use of the English language. This is also irritating when the only people I have dealt have names I can hardly pronounce. It is as much principle as anything, which this company lacks.

Total frustration from making many calls and numerous enails, and still no resolution that is fair to me.

On January 28 we ordered a Dell toner for our Dell Laser Model 1710n printer. A few days later we received a toner for a Dell Laser Model 1720. We called dell and the person we spoke to arranged for delivery of the right toner and was supposed to send us documents with which to return the wrong one. We did receive the right toner just a day or so later but we never received the documentation with which we could return the wrong one. We are an income tax preparation service and as you might expect we are very busy this time of year. We did not even realize that we had not received the materials to return the item until our accountant was paying our bills and enquired as to why we had two purchases for the same amount from Dell.

At that time we called too find out why we had not received the promised material and we were met with a person whom we could barely understand telling us we were stuck with the toner even though it was there mistake in the first place because a 21 day time period for returns had lapsed. We explained that we had never received the material they told us we had to have to make the return and were told that that did not matter we were just stuck with it. In thirty years of being in business I have never heard a company the size of Dell trying to pull such a trivial stunt with a loyal customer. They have lost this customer and we will make it our mission to make everyone we know aware of the rotten customer service they can expect from Dell.

i ordered, & received, 4 new ink cartridges on 012609. One of the color carts was defective and only printed in greens. I emailed Dell to see if I could do something or would they exchange te cart..after sevetral emails, I was told call Tech Support & given a number. I sent another email and ask how hard t would be to replace adefectve cart. I was again emailed and told to call. So I did.

40 minutes later 10 transfer 10 sales spiel and 9 so called techs, they hung up on me. You can not have their carts refilled as the printer will not use refills. I'll never buy Dell Products again.

Had to replace the cart, am out the price of an expensive cart. 'they do not last very long either

I ordered a photo ink cartdridge from their website a little over a month ago and today i tried replacing my old color cartridge with the new one only to find out it doesnt fit. I called Dell and they are telling me the photo cartdridge should replace the black and white one and i need to purchase a separate color ink cartridge. So basically they are misrepresenting this product online.

If you read their product description it reads: Highlights Perfect for high quality photos with a greater range of color Turn your select Dell Printer into a 6-color printer Overview The Photo Print Cartridge from Dell is specifically designed for the Dell Printer. It produces high quality photos with a greater range of color. You can turn your Dell Photo Printer into a 6-color printer with this photo cartridge. Consumable Type Print cartridge (photo) Printing Technology Ink-jet Color Photo color

Where on here does it make it known and clear to us the consumers that this is NOT a color ink cartridge and that it only enhances the colors by working hand in hand with your existing color ink cartridge? This is very confusing and desceiving to consumers and they will not even exchange the product for the correct one because i was supposed to figure this out on my own before their 21 day return/exchange policy and when i explained that not until today I ran out of my color ink. Cart. and noticed something wasnt right the rep pretty much said to bad you need to place a new order!

I have ordered at least 3 laptops from these guys and I cannot believe this is the type of customer service they provide, nor feel is right for them to misrepresent a product that eventhough its a small, inexpensive product its none the less desceiving and will benefit their pockets at the end. I am very very upset and disappointed

There is no physical damage and i cant lie and say its affecting my pockets to a major extent but this is about the principle. It is not right that consumers have to end up dishing out more money to pay for something that was misrepresented on their website to begin with. This is not acceptable and the least they can do is replace the product with the correct one and of course changing their wording on the product description so that people know exactly what they are purchasing.

On 11th December 2008, I made the mistake of ordering a Dell All-in-One printer for delivery before Christmas. This was a bog standard order with no additional features or bolt-ons, so I anticipated a very speedy delivery. Indeed, I received an acknowledgement for my order immediately confirming that they would be taking the money from my debit card. Excellent news! I then received an e-mail confirming that the order would be with me before 24th December 2008. I hadn't heard anything the week before, so decided to call to check on the progress of the order. Was just told that it was in production, which presumably means putting in a box?! The adviser couldn't give me any more information but said all was ok.

I then received an e-mail on 21st December 2008 saying that due to unforeseen demand, there would be a delivery delay, which would then be 6th January 2009. This was a big issue for me, mainly because I was moving abroad at the beginning of January and had wanted the printer to take with me and my Dell Inspiron. I called Customer Service on 22nd December only to deal with a very surly and disrespectful woman, whose name I never caught because I didn't understand most of what she said! I told her that I needed to cancel the item, because if they couldn't deliver with the previously agreed timescales I was not going to be in the UK to receive delivery. Like other reviews I have read, cancellation was not even an option - apparently it was too late! However, I accepted that they obviously have some sort of policy or other, and she said they had to try to deliver the item and then when the delivery failed, I would then be refunded.

I then received another e-mail on 2nd January 2009, advising that there was ANOTHER delay to delivery. New date was 14th January. Having no wish to repeat the phone experience from before, which incidentally was from Italy and at my cost, I decided to use the online forms to contact customer service. Let me say, I have used this 4 times now in the process of trying to sort this out, and have had no response to any of them. Totally unacceptable and astonishing for such a significant brand name. Having received some mail from my property, I then found out that the first delivery attempt was on the 7th January. Interesting, given I was told it was going to be 14th January!

I then contacted again via the online form requesting details of when I would be refunded. No response again. I have subsequently received a credit note and the money has gone back onto my card - minus the delivery amount! I am absolutely incensed and cannot believe what a poor company this is to deal with. I am now awaiting a response to my latest online request, where I supplied an alternative e-mail address and telephone number, requesting that they contact me immediately. The customer service department is shambolic at best and rude and ignorant to deal with.

To anyone thinking of purchasing from Dell, DON'T BOTHER! I'm going to continue with this until I get a positive response - and speak to someone who doesn't work in a call centre. I say nothing to companies outsourcing to different parts of the world, but I wish to be spoken to in a polite and respectful manner by somebody who can speak English and who doesn't simply regurgatate prescribed responses from their computer screen. What a joke!

We have purchased 2 Dell desk tops, 2 dell laptops and 2 dell printers over the last number of years. The problem is with the printer we purchased in 2008. There are lines in the middle of sentences that wont print and some lines wont print at all. We ran the trouble shooting problems that are listed in the printer manual. Then we purchased a new black ink cartridge at WalMart. For those of you who dont know WalMart is one of the recommended places to purchase ink for Dell printers. Replacing the ink cartridge didnt fix the problem either. (We had this issue with 2 of our Epson printers and discovered that what seems to happen is the ink heads dry up. Once that happens, it has to be repaired or replace the printer).

Anyway, my husband contacted Dell and was given the cutomer service number to call leaving the case #, name and phone number and time of day they could reach us. Our daughter who has the printer with her at college called leaving them the above information & when to call her back and never received a phone call back. I called the next evening and was on the phone with India technical support team and kept getting transferred to numerous people. I finally spoke with Undia who said our daughter should call them directly when she has time. So she did this the next day as the technical team supposedly has some "extra" trouble shooting things to run thru with the printer. So she spends 30-45 minutes (wasting cell minutes) only to have them try to convince her to purchase the extended warranty on her laptop as its about to expire.

After about ten minutes of this they ran some troubleshooting on the printer that fix the problem. Then they wanted her to go purchase another ink cartidge when she told them we had just done that they then tried to tell her they needed a number off her receipt that she had purchased the ink. Well I purchased the ink and no longer had the receipt. I called them and was on the phone for another 30-40 minutes and insisted that I get a phone number in the United States for customer service. What I ended up with is a United States phone number for their limited hardware warranty plan. I called the United States phone number and gave the gentleman our case number we had been assigned. He understood why we were so angry at this point as it shows how many people we had spoken too. He said that India's technical support was not returning calls when customers left messages and routing cutomers to numerous agents and not getting issues resolved.

However, he was located at the North American site for Dell and they could help us by running the troubleshooting. SO HERE IS THE CATCH only if we want to spend a trial service or for a extended warranty of $49.00. And I wasnt able to speak to a manager as they would only speak with cutomers who purchased the service. I told him I should not have to pay to get cutomer service for something that I still had under warrranty in order to have it repaired or replaced. I have already used 90 of of our cell minutes so if one calculates that into $.45 a minute (what Im charged if we go over our alotted minutes in a month)plus add an extended warranty of $49 I could buy a new printer. You can bet that it WONT be anything Dell ever again!

So I have called the Better Business Bureau in my state to file a complaint. I have contacted the Attorney General in Austin, Texas and am planning to file a complaint against Dell Ink, Round Pock, Texas, 78682. I will file a complaint with the Texas Better Business Bureau. And to think Dell would lose good customers over offering such poor customer service on a mere $100 printer. Any company that does that doesnt deserve to have my business! I work in a retail enviroment and plan to let everyone one I know what terrible cutomer service Dell offered us and that we wont do business with them again.

We purchased a printer (and computer etc) from Dell in July08 and it has not worked properly since? we have spent countless hours on the phone and then after several attempts we asked for them to return it. Thats when it got ugly! Now all they do is hang up up on me

We lost alot of work time not being able to print, fax or copy and had to purchase a new printer ...that works great!

We purchased a Dell 968w All in one Printer in May 2008. We have had nothing but problems since it arrived. The scanner portion is a joke. After scanning about 4 items, it's like the printer goes into a lock down mode and has to be unplugged and then plugged back in and then it can't find the software on the computer for the scanning option; so I have to shut it down again and start over. Also, the option for printing envelopes is useless.

I have wasted more envelopes because the printer either jams or it overwrites on the envelope so you can't even read the address. We will never purchase another Dell printer, and we will advise friends and family the same!

On Wednesday evening (17th) I purchased a new Dell printer as my older Dell printer quit working. At the time I ordered my new Dell printer I told the guy that I still have 5 unopened packages of black ink (Series 5, M4640) and 1 unopened package of color ink (Series 5, M4646). I asked if I could return these and exchange them for ink that would fit in my new printer or get a refund for the unused items. He told me I would have to get in touch with the customer service department. He tried to transfer me but it did not go through and he finally gave me the phone number to call myself. This was about 8:05 pm. I tried the number he gave me and I waited on hold for 21 minutes before getting someone else who could not help me and transferred me to someone else (not actually a person but the holding queue...again).

When that did not work I called the technical service line and gave them my laptop express code to help me find someone. He helped me a little, he transferred me to what I thought was the customer service people. Once again I was put in the holding queue until someone answered. Her name was Peepo (I think that is what she said, as I couldn't fully understand her). I explained my situation again and she said I had to get in touch with the returns folks. Now it was 8:59pm. When I finally got through to what I think was the correct place the message said I had to call back during normal working hours which ended at 9:00pm.

Needless to say I feel like I was getting jerked around and am very disappointed in the way I was treated. I spent well over an hour buying products from Dell wanted to get some satisfaction on the older unused print cartridges I currently have. On Friday the 26th I called the customer service line again and talked to Tina. She told me that the unused print cartridges were older that the 21 days required for return. If I knew that my printer was going to quit working on me I would never had bought any more cartridges for the thing. I asked to talk to her manager. After 14 minutes of being on hold I talked to Sam (I think that is what he said as he too was not easy to understand either). He told me that Dell could not help me at all in either exchanging cartridges that fit my broken printer or giving me my money back since it was passed the 21 days return policy. Needless to say I am very disappointed with the level of customer service received by Dell.

I definitely will not be buying anything from them again. It is a shame too. I have purchased a desktop and a laptop computer, a total of 3 printers, 2 MP3 players, 2 digital cameras with photo printer and extra memory for my desktop. I thought Dell was a place I could rely on for all my computing needs. Was I wrong. I am going to tell all my acquaintances about this. Maybe Dell will get the message one of these days and help take care of the people who support or supported them.

I purchased their High Capacity black and color print cartridges on 10/26/2008. A few days later we received them and installed them. Now, three weeks later, the ICON that shows on the printer, tells me that the color is more than half way gone, and the black cartridge is almost half gone too. So I emailed Dell support on 11/24/2008. I recieved an email from them telling me that I had to contact the Tech Support Department and they gave me a toll free number.

I called them to complain about the fact that this printer is only used by my daughter for her school printing jobs. They kept trying to tell me that they thought that the printer has been used a lot in the last three weeks, and they wanted to sell me more high capacity cartridges. I was passed from one department to two others and as I told my story, all I heard from them was their speech about the printer being used too much and that's why the Icon on the printer showed the print cartridges to be less than half way down. I was stonewalled and refused to purchase more print cartridges because they told me that the cartridges have a two month shelf life. I told them I was going to Dell directly but getting their telephone numbers to complain is impossible. Now, I stuck with two cartridges (black and color) that are either have been on their shelves too long, or I have been sold a load of their lies.

I am out more than $78.00 plus tax because I was sent out either: 1. Cartridges that have been on the shelf at Dell.com for over two months, and; 2. Dell.com will not honor their committment to customer satisfaction and stand behind their products. The next computer I will buy for my daugher will be an HP.

I ordered cartiges for my Dell printer on 9/15. They were delivered probably a week later. I did have some problems dealing with the accent of the person I gave the order to. I looked on the printer and gave him the exact numbers and letters.

I didn't have a chance to install it until yesterday and found out that they were way too big. Also they had reversed the REV # to A10. These 2 cartiges cost me $68.16. When I called to complain they said there was nothing that could be done as it was my fault for not returning it immedically.

Since that is more money than I can afford to loose on [their] mistake and no one seemed to want to do a thing about it....I called twice. If nothing can be done I will buy another printer from a company that I can deal with in person and buy the cartiges at a local store.

On October 6, 2008 I ordered a 4-pack of Dell ink catridges for $127.00. They were shipped via DHL on October 6th, with expected delivery date of 3-5 business days. As of October 31, 2008, I still have not received my shipment. On November 1, 2008 I used the DHL tracking number to follow up on the order. The DHL site showed that the package had been delivered on October 8, 2008 to an address of 4517 and left on the front porch without a signature. My address is 4716.

I immediately called Dell Customer Service. I explained to them that DHL had delivered the package to the wrong address and that I never received it. After checking their records they informed me that it was past their 21 day deadline for notification in accordance with their Terms and Conditions clearly stated on their website. They stated that there was nothing that I could do other than to inquire with DHL. I asked to speak to the supervisor, who ulitmately told me that same thing, that anybody else I talk to would tell me the same thing and hung up on me.

I called DHL. They admitted the mistake and said that I could file a Claim, but that since they were a customer of Dell, any reimbursement for the claim would go to Dell. Any claim reimbursement that I would get would have to come from Dell. However, Dell has already that they are not responsible to my loss. Even though they may still get reimbursed from DHL for the mid-delivered merchandise.

As a result, I am out $127.00. I did not receive the product purchased from Dell. They stand to gain from DHL the cost of the product, which I have no recourse to get from them. I will never support or purchase a Dell product again.

I am having problems with this Dell 948 Printer. The painful fact is this: I have repeatedly received chronic psychological warfare with racism in handle my complaints with this defective 948 Printer which will not print both sides of the paper or page. The second page printed showing an Super-large-Arrow "Reload entire stack of pages, with the printed side facing away from you and the arrow pointing down." Wasting ink and paper.

Our Dell printer broke right after I installed two new cartridges. After spending time with tech support we were advised that we needed to purchase a new computer since nothing probably could be done to fix our old one. Because we had been happy with our Dell computer and printer purchased in 2004 we did not hesitate to order a new printer from Dell. I asked that the delivery be held until early Nov since we were going to be out of town.

All seemed fine until I then called customer service to see if I could get some satisfaction for the 4 cartridges I had for the old computer. I was informed that nothing could be done for me since I had purchased the cartridges in July and Dell has a 21 day from invoice delivery clause. Because Dell was not able to honor my customer loyalty and give me some sort of courtesy, I called Dell back to cancel my order of the new printer. I was given a big run around by very well trained reps.

Finally I was told that customer service could not handle it and was handed off to the financial dept. I was finally given a cancellation number but was told that I could not receive an email confirmation for the cancellation...this from a computer company.

This morning I received an email saying that the printer has been shipped. When I called to remind them that I had cancelled the order yesterday, I was told that the cancellation number was not a cancellation number and they would look into who had in reality lied 9 MY WORDS) to me about cancelling the order. The saga will continue when DSL leaves it at the door...as they may well do and we are not here. I'VE ALSO BEEN INFORMED THAT IT WILL TAKE BETWEEN 2-3 WEEKS FOR THE CREDIT TO SHOW UP ON MY CREDIT CARD if and when DSL returns the printer to them.

Dell has lost my business for good. I went out yesterday and purchased a HP printer for as good a price and with a better value on the warranty. I have lost all confidence in a company that I was loyal to for over 5 years.

I have a Dell all in one printer Model 926. I got it with my laptop, it has been replaced 3 times in less than a year. It keeps on giving an error, paper jam and there is no paper jam. Tech support told me I would have to buy a new one and ask me if I wanted to buy one. I said no and that DEll would not get any more money from me.

I've owned a Dell 922 all-in-one printer since 2004. I have replaced cartridges many times with no problems. The last two times I have gotten an error that states color cartridge missing. I've tried cleaning the contacts, installing cartridges with the power off, pulling all cables from the printer for several minutes, but nothing seems to clear the message. It WILL print in color and b/w ink, but it takes several extra clicks thru error messages that tell me that I do not have a color cartridge installed.

My printer is no longer under warranty, so it would cost me money to contact Dell Support by phone, so I have not done so.

My Dell 964 All In One stopped recognizing the photo ink cartridge. When I phoned for tech service I was connected to someone in India who spoke very poor English and did not understand me at all. Finally I was able to get them to send me some replacement photo inks because they claimed both inks were faulty. The guy then send that if they didn't work then the problem was with my printer and since the warranty is up the printer cannot be fixed and it is dead!!! I don't know anyone who can fix a Dell printer because Dell is so exclusive. So now I have to buy another printer because no one can tell me what's wrong with the one I have. What good is a printer that lasts just over 1 year??? After the warranty runs out!!

I manage about 35 Dell workstations in our office. About 3 years ago while buying some new workstations, I was offered by the Dell representative a deal on Dell AIO 924 printer for $40. Couldn't pass it up and got 3 of them. I have never had a compatibility problem. But several times I have gotten a defective ink cartridge.

Dell is willing to replace defective ink cartridges purchased within the last 21 days. Since we have several of these printers I have to keep a supply of ink on hand. Also, the printer gives you a message that the ink is low way too early. I can get the low ink warning and be able to print just fine for a month or two before I need to change the cartridge. If I order the ink when Dell recommends,

Dell never has to honor their warranty because by the time you need the ink, the warranty has expired. Accident?? I think not. Just really bad business practice.

Something really needs to be done about how badly Dell treat their customers. I now only buy HP printers!!

I ordered a printer and cartridge from Dell's website. The spare cartridge was $100. My starter cartridge just ran out of ink, so I went to open the new cartridge, only to discover they sent me the wrong one. When I called, they claimed that they cannot exchange my incorrect cartridge for the correct one because I am outside of the 30 day window.

For $100, Dell has lost every future penny I would have spent with them. From now on, even if they were giving computers away on the street corner, I would refuse. My printer is out of ink, but I refuse to buy a cartridge from Dell...I will be selling my printer and buying a different brand. I am shocked that such a large, successful company is so stingy....perhaps this is how the company got ahead; by stepping on the consumer.

I lost $100; I have a cartridge that does not fit in my computer. I lost all respect for the company. It may not sound like much money, but we don't make a lot, and we had to save up to buy a printer. I'm extremely disappointed in Dell.

I tried to order printer ink for my daughter in Canada. The U.S. people said I could not order with them and have delivered to Canada. They gave me the Canada phone number and when I called it they said I could not order from the U.S. After eight calls they finally accepted the order.

This cause a long delay in ordering the ink which will not be delivered for about two to three weeks. Dell does not allow any other company to sell ink for this printer which gives them an exclusive sales right and when you continue to run into roadblocks ordering new ink, it is very aggravating. They should allow other companies to sell ink for their product.

My 924 printer went up and I had to order a new printer. I am in possession of 4 brand new ink cartridges (one black and three colored)for the old 924 printer which cannot cannot be used in the new 968 printer that I just purchased. I contacted Dell customer service to inquire about returning the unused brand new cartridges for some sort of credit, however, was told that they could not honor this request.

If I had known the printer would not be operational or no longer any good I would not have ordered the cartriges in so far in advance. I feel that Dell should have in place some sort of re-credit process for situations that arise such as this, expecially for customers in good standing.

This has resulted in financial hardship and loss of finances as a result of having ink cartridges that cannot be used. With economic times being what they, this has resulted in a loss of money that cannot be replaced.

I bought a Dell 924 printer and within 4 months a spring broke and it doesn't feed the paper most of the time, it constantly jams. I have to hand feed it. I am buying a new one (not dell!) and just throwing this one away. What a waste of money!!!!

I was then told that my warrenty is up and to buy a new printer. I said this is unacceptable the printer is barely used and was costly. I believe this is more of a factory defect issue and I want my printer fixed or replaced. I said put me through to the manager. I recieved no response. I waited and then said that if I did not here from a manager in a week I would contact consumer afairs. Sondeep responded with a manager will call me tomorrow. No one called and that was last wedensday.

Dell's case numer for this is 615624554. I have copies of the corospondings if you need them. My old printer was used for more than three years and had much harder load then the dell 966 and that did not give me these problems. It actually still worked when I switched to the dell. I want my printer fixed, replaced, or my $279.00 refunded. I can not afford a lawyer, please help me.

I can not even use the other features to this. I can not print out my resume. I will have to spend money I do not have to print advertisments for a business I plan to start in the near future and I have not been able to produce pictures that bring happiness to my friends and family which is princeless.

My Dell Photo Printer 924 initially worked fine. As the ink cartridge ran out I purchased a new one. After replacing the cartridge the printer continues to indicate the Ink Low error message.

I ordered 4 ink cartridges for my dell printer using the phone, rather than online. I have been doing this for 5 years - same printer, same address, same email. The cartridges I received were not the correct items. I have spent at least 2 hours on the phone and online, each call ending with the assurance that the problem is solved. I was emailed a mailing label, which I cannot open to print. When trying to reply to that message, I received a message that stated this address doesn't receive mail. Then I called the 800 number, to discover the computers for order information are down and I should call back in 3 hours. Since I can't drive to India, I have reached the end of my rope. It is time that America strikes back.

I received the right cartridge incorrect error and the printer will no longer work. I spent enough money to replace brand new color cartridges. Going in the trash.

On Saturday March the 1st I received a new Dell Computer, as ordered. A Dell technitian installed the computer $150.00. From that time on my name has been misspelled. I do an enormous amount of email due to a project which I head up. I have called numerous times to get that resolved with the understanding the problem is corrected and no results as of today July 22 '08.

Also the Blue Screen Kiss of Death began to appear almost immediately and finally decided my 5 year old 4 in one HP printer was incompatible. This was with the help of $100.00 technitian support which I had also purchased.The technical support group reinstalled the operating system in my new Dell with no success.

I traveled to Charleston 45 miles to purchase a new 4 in one. Got it home and this printer was not compatible. I returned the printer to Home Depot and went to Best Buy since they have Geeks on duty. there I purchased another 4 in one brought it home and it was incompatible. The Geeks,$43.00, suggested I bring in the tower. No printer was compatible and they asked if I wold bring in everything associated with operating the computer. After a couple of days they discovered the only 4 in one compatible was a Dell copier,which I purchased for $243.I made 4 trips to Charleston totaling 400 miles. Fortunately I have a Honda Civic and get 35 miles to the gallon,$48.00.

I will not hold Dell responsible for the 90 day techinical support which I purchased, $100.00. I do hold Dell responsible for the other expenses, including the Dell 4 in one. I had never had one minutes problem with my HP 4in one so I could have obviously kept it. I ordered an XP instead of Vista in order to save money, and knowing Dell was keeping the XP on the shelves indefinitely. All assurances of compatibility were assertained prior to the purchase and making the original, and only, computer order.I should be reeimbursed for all other expenses. Total:$484.00. There is no possible way I can estimate my time so I leave that out of the formular.I tried many times to find an address for Michael Dell and was told that information is not given out. Thanks

Hi i purchased a Dell 966 Printer and the minute i got the printer i knew it was defective because of ongoing wireless problems. i called Dell and they only wanted to fix it themselves. they only temporarily fixed my problem by reinstalling the printer driver which still didn't help and everytime i called them thats what they did. until months later which took me out of the 21 days they found out it was a hardware issue and they started sending replacements, all refurbished of course. i had got 5 refurbished broken printers all busted in thier own special way. until someone decided to send me a refurbished 968 upgraded model guess what it was broken too!

then somebody made an exception to give me a "brand new" which i got broken as well, i was on the phone with them for hours and all they wanted was to send more replacements more! more! i told them NO i would not take anymore, 7 to 10 printers was enough! its very time consuming to set it up and to lift it off my cabinet and lift the 30 pound monster back on. finally today i called Dell again and they just play back the same stupid thing the customer service people say is "You are out of the 21 days we cant help you." its very hard to understand them as well, they have all Indians working there. 2nd of all i didn't even know of thier 21 day policy they didn't tell me when i ordered it from them (over the phone). in july 2007 i looked in the manual it said it only applied if it was unopened.

it didn't say that about defective hardware.it says an exception if its damged to override the 21 day return policy and they would take a restocking fee of 15% they wouldn't even do that! After 2 hours on the phone being transferred from department to department. i spoke to a guy from customer service who obviously didn't care because he kep giving me the same 21 day speech and when i cornered him and he didn't have an aswer he hung up. I told him "you are not making good on your deal i paid you people for a working printer and you keep sending me junk!" "You have my money and i have nothing!" I even tried to dispute it from my credit card and Dell made sure that they would stop me from getting my money back. i even spoke to thier highest authorities thier "Escalation Team" and they didn't do anything.

it was the technician's fault i was out of the 21 days i have ben going on with this for 1 year. i threatened them that "i would slap a lawsuit on them bigger than Britney Spear's plastic surgery bill" and they didn't care. And yes it was only a threat because they would eat me alive they are a multi billion dollar company. I'm 12 years old and they have put me through so much. i think i have spoken to everyone there already i swear they make me want to commit suicide! They are so tough and tight fisted. I even researched online they have been through many lawsuits and many complaints. And they can give me my money if they wanted to they just know im going to get a diffrent brand printer.

If i were them i would discontinue thier entire printer line because they cant make printers.I'm also a good customer with Dell they have good laptops i bought one for 2000 dollars and i bought numerous packs of expensive ink and the quality is terrible 60 bucks for ink is an outrage and i bought a laptop case and they have no consideration. The problems with all the printers were: Wireless issues,obstructions inside printer errors, paper feed jams, quality issues, scanner issues, noise and slowness problems, freeze issues, problems with LCD screen, and paper handling issues.

I told them that i could have bought a diffrent brand printer but i chose them and they dont even appreciate that im a customer with them. They tell me that they are sorry for the inconvenience but i know they are dirty liars. Also having to talk to thier stupid recording is really frustrating, the thing can never hear or understand you. I wont give up with these people because they think that they have won, but they have yet to see me again!

I lost 240.00 from them. and they are giving me a rapid heart and short of breath to a 12 year old who has a heart disorder who has tried with these people all year but they didn't even do anything! I got back pains from lifting her 30 busted printer on and off my high desk. I get head aches from listening and speaking to them for hours from morning untill late hours in the night. I get depressed from this because my mother lost 240 dollars because i asked her to get me this junk!

I bought a dell 966 all in one printeer brand new out of the box on ebay. It came up with error 1208. I called dell and they said i didn't have the right numbers on the machine, that it was made over sea's. They said it was in fact made by dell but since it was made overseas they wouldn't take to me about it.

All I wanted was someone to tell me how to fix it. But they refused to talk to me about it at all. The basicly said OH WELL. Now I have a Dell peice of garbage and can't get anyone to tell me how to fix it. I have been reading around the web and the 966 made here in US is having the same problem........

I have a business and had to borrow my grandsons printer.

I purchased a Dell aio printer on sale for one hundred and twenty nine dollars. Not once was I told the ink for the printer was so high and at the time a year ago Staples did not sell it. In no time flat I had payed way more for their ink than I had for the printer. The cost of the ink was twenty dollars a catridge with five for shipping.I ordered color and black a few times and realized I had paid way more the ink. So I unplugged the printer. Then I found out Staples sells the ink but the closest store is about seventy miles away.That means I WOULD STILL HAVE TO ORDER IT FROM THEM AS MY JOB DOESNT GIVE ME TIME TO GO OUT OF TOWN MUCH. Why cant Dell let more stores carry their ink not just Staples. Why not Walmart or other office stores.

Well I cant get the ink so I dont use the printer at all, and I really need one. When I tryed to use another brand the printer pops up a message out of ink.Yes it was a different brand but it was identical to the Dell cartridge.The printer was made so the only ink it will run is Dell ink.

I purchased a Dell 946 printer on special for $125. One refill which lasts less than 3 months with not a lot of daily use costs $89.99 That's almost as much as the printer which is a cheap one to start with. It is cheaper for me to buy another printer than to replace ink for the Dell printer.

I had an HP and its ink cartridge which lasted upwards to 6 to 8 months for the same amount of printer usage was half the price.

I received my dell printer and pc as an incentive from the HRD in 2005. The printer tears the bottoms from the ink jets and emptys them in about a month. I have spent an untold amount of monies on ink until someone told me they should not use that much ink ever, I am 72 years old, and not very computer savvy. I laive on 45$ a month and my daghter helps me buy what I need, she is on disability. Also my nephew was in the same program, and his dell printer did the same thing to him.

Bought a new computer and was told my HP wouldn't be compatable with it. Had to buy a DELL printer 926. Did that. Never have been able to get it to fax correctly. Have complained and complained to people oversees who do not seem to understand me or my problem. I want DELL to send me a new printer immediately with a box and postage paid to send back this piece of junk. According to some of the information that pops up in the printer, I believe it was a USED machine sold to me as new. I want a real person in Round Rock to attend to this matter now. I am tired of the rudeness. They are quick to take my money but NEVER to respond to a valid complaint.

The all in one printer/fax, scanner, copier doesn't work correctly. Nothing but the first page of a fax is sent. We have followed the instructions for scanning and forwarding documents to no avail. The product seems to have been used. I want a NEW PRINTER THAT WORKS.

In March 2007, I bought a Dell 926 printer along with a laptop computer. Within 2 weeks the printer broke. The spring and roller of the carriage broke. I returned it and Dell sent me a refurbished one in its place. They said they don't send new ones as replacements. One year and one month later the reburbished one broke the same way the first one did. It is no longer under the year warranty and Dell said they could not do anything for me.

The problem I have now is that back in December 2007 I bought a supply of ink cartridges from them. They are 2 black ink cartridges ($18.99 each) that are now of no use to me since I must buy another (not Dell of course) printer. I would like to return the ink cartridges but was told by Ashish at Dell Customer Service that Dell does not accept returns after 21 days. This was not my fault nor my choice to purchase a new printer. It is the fault of Dell for selling poor quality printers that I must return the ink. I therefore feel that they should honor my request. This is appalling that I must go through Consumer Affairs. I would think a large company like Dell would have better customer service.

Dell Computers also sells printers I have a 966 printer. Dell has an account with Staples stores to sell there ink cartridges. Series 7 photo p/n fh214 The boxes have your printers model on the side of the box. Dell is selling photo ink for printers 966 that are not recognized by the printer and freezes up the priner from printing. Dell will not acknowledge the problem or send a correct color ink cartridge that I do need. The are trying to blame staples and said to take it back to the store if its under 14 days and it is since I buy back up ink cartridges ahead of time.

Dell should refund or mail me a color ink cartridge for my printer and pull not sell the photo ink cartridges as color ink cartridges for the 966 printers at Staples stores. Set up a customer satifaction if not happy return for a refund or exchange at anytime.

Ditto on AIO 922. Have had problems since day one. Tried replacing cartridges, now printer only prints in blue and pink and is streaky and blurred. Have spents hours on websites, trying all tips, nothing works. Called Dell and my warranty is expired (of course). Paper won't feed, jams every time. Will be replacing within the next week and will not be purchasing Dell products ever again.

On November 27, I received an email from Dell stating that my printer was backordered and if Dell did not hear from me within 24 hours, my order would be canceled. Unfortunately, I didn't check my email in time and I read that email about 36 hours after it was delivered. Of course, the next email informed me that my order had, in fact, been canceled.

I called customer service and was told that the 948 printer was back ordered for months and he suggested I replace it with a 966 printer, which I did. It arrived about 5 days later.

I paid the first three invoices I received of approximately $70 without looking at the line items, since the total was in line with what the sale rep told me I'd pay.

When I received the fourth invoice, I noticed I was paying interest on one line. When I called Dell Financial Services, I was told that because the printer and the laptop were two seperate orders, that I was getting 9 months free interest on the laptop but only 3 months free interest on the printer. When I explained the situation about hte canceled order, I was told I had to talk to Dell Sales.

I called Dell Sales and pleaded my case. A service tech with a heavy Indian accent told me I had to talk to Dell Financial Services. I explained that I had just talked to them and directed me to the Sales department. He told me he could do nothing about interest on invoices. I asked to speak to a supervisor. After a 20 minutes on hold, another gentleman with a heavy Indian accent listened to my story. He then instructed me to call Dell Financial Services. When I protested, he offered to escalte the problem and that I would receive a call within 48 hours.

I received a voicemail at home a couple of hour later. However, the gentleman's accent was so thick, that I could not make out what extension he was asking me to call. The next day, while I was at work, he left a message for me at my home number. I could decipher the telephone and extension number and called back. I left a message stating that I work during the day and it would be best if he called me at home after 6 PM. I received a voice mail the next day at 4:20 PM. I called back and got his voicemail.

At the same time, I sent an email to Dell Financial Services Customer Services protesting the finance charge. Here's the response:

Kindly note that your No Interest Until 9 months purchase plan expires
on 09/01/2008. You have until this date to remit full payment of your
plan balance. However, note that minimum payments are required every
month before the due date to avoid late charges. If we do not receive
your
full payment by this due date, interest charges will be assessed on
your purchase per the terms of your agreement.

Our records show your total purchase amount was due on your promotion
expiration date of 03/01/2008. Hence your account was assessed a
billed
deferred finance charge of $7.71.

Please refer to the Promotional Credit Plans section of your Dell
Preferred Account Credit Agreement under A) Same as Cash (SAC)
Plan-which
states, ? If you pay the entire purchase price before the expiration
date
of the promotion, as indicated on your billing statement, no finance
Charges will be imposed on the purchase.

Dell also thanked me for my continued business. How thoughtful.

Now, the issue isn't the amount of interest. The issue is that I was told one thing and then given another. I also beleive that no matter what the size of the issue, Dell purposely rund]s their customers in circles hoping they will drop their issues.

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I had purchased a complete computer system through Dell about a year ago (Dimension C521). This bundle included a 926 color printer/fax/scanner.

On 03/21/08, the printer started giving me odd, random messages that it was 'jammed' when there was neither paper in the system nor was I trying to print anything. I then got a message to power the unit on and off. This went on for some time.

I left my computer for not more than a couple minutes when I suddenly smelled burning plastic and saw smoke. I ran into my bedroom to find that the unit had, for want of a better description, simply exploded and was now a huge ball of flames which was beginning to spread. I had to crawl under my flaming computer desk and unplug everything and then I grabbed a bucket of mop water and threw it on the fire. After putting out the fire and getting over the initial shock, I called Dell to try and describe what happened and inform them that I expected compensation for my damages (detailed below). After getting the run-around (put on hold idefinately, 'accidentally' hung up on etc,

I got a hold of someone at the call center who told me that I would need to have a professional certify that there was no problem with the wiring or powerstrips and that the fire resulted in the printer. I hired a licenced electrician who certified that the wiring was fine and that the fire clearly started in the printer. I sent all of this information via certified mail to the executive support team, along with pictures of the damage, receipts for the items damaged, the letter from the electrician certifying the origin of the fire.

Dell called me a few days ago to say that it 'wasn't their policy' to reimburse for such incidence (even though I had supplied them the information which they requested which would show their responsibility!)

I've been a customer for 20 years - bought all 10 of our computers from them. They used to be great. Now their service stinks and they have no knowledge. I can't believe how far they have fallen. I bought an XPS and fancy Dell monitor. There were plenty of cables in the box, but none that worked with the monitor. They sent 3 others - none worked. I finally gave up and got one locally. I also bought a Dell photo printer.

There is no driver that works with the XPS and this printer for photos. I will never buy another Dell computer - ever. Ever.

About a year ago I purchased an AIO-944 printer from Dell. When I got the printer and started using it, the ink cartridge ran out about the second week. So, I ordered more ink. Then recently my printer broke. I thought no problem, printers are pretty cheap compared to what they used to be. So, I ordered a new printer-one that was on sale. Now, comes the most frustrating, idiotic, unfriendly customer service I've EVER had.

Since I still had extra ink for the first printer, I contacted customer service -what a joke! Not only did they not READ my question, I had to go through massive HOOPS, and still ended up being stuck with $140.00 worth of ink that they will not refund OR EXCHANGE! I guess I can understand that they don't want to fork out what I paid for the ink but, they won't even exchange it! I mean, it's Dell ink, never opened, and in perfect condition. At Dell there is no Customer Service, it's more like Customer Serve ME! I just don't get it! It is unopened and unused. Why the big deal about exchanging it for cartriges I could use in my new printer?

I ordered a Dell Computer in May 2004 with a plan that had a rebate and I requested a high quality printer. It came then end of May 2004 and as soon as the product was delivered I sent in the rebate form. Which I am still awaiting the rebate. I tried over and over again to talk to them and explain that I never received the rebate and the printer was awful. Everytime I called I was sent to India and I would request to be sent back to the US they refused and I could not understand one on the phone and they would be very rude on the phone.

tried to make arrangement with them and could not get one person that I could understand. The printer never worked.

My Dell All-in-One 962 printer cartridge keeps failing at approx. 75% full. I was told that I can purchase a new cartridge to fix Dells' problem with the premature failure issue that plagues these cartridges. This is the second time I have sent this same complaint. I have yet to get a response.

The cost of the printer cartridges is about $120 per year due to the cartridges only lasting about two and one-half months and then failing at greater than half full.

I have been constantly plagued with faulty color printer cartidges and now I am told that I must purchase the cartridges as I have been sent " too many color cartridges as it is ".

I do not think that it is my position to purchase a new color cartridge with the cartridge having more than 75% of the ink remaining.

Purchased ink catridge online 1/29/08 with 3-5 day shipping. Did not receive, called USPS with tracking info, they stated it was lost. Called Dell 2/7/08 was told I would have to receive product before I could get refund or wait 16 days for another cartridge. I was disconnected 2 times while waiting to speak with a supervisor, and finally spoke with "Jill" who gave me case #187126220 and told me she would issue a refund in 3-5 business days. I received the lost cartridge 2/13 and wanted to mail it back to Dell, because I thought I had received my credit.

I called Dell and found out from the first representative that I have not received credit for the cartridge and they will not issue credit for up to 31 calendar days AFTER they receive the ink cartridge. I asked AGAIN to speak with a supervisor and was disconnected. I called back and spoke with "Vipul" and he said he would issue a call tag from UPS to my email address, and again, they would not credit my credit card until up to 31 calendar days AFTER they receive the cartridge.

I asked again to speak with a supervisor and he first told me that she was on the phone, I said I would hold; He then said she was gone, and then changed it to she was on the phone, I said I would hold again and he told me that I could not hold, and hung up on me. I have not received a call tag in my email, and I have called Dell 6 times to get credit and have been disconnected EVERY time I ask to speak with a supervisor.

At this point I have no credit, and a cartridge I just wanted to mail back.

I bought a laptop for my daughter that took a long time to ship and the red wasn't available after all within time frame quoted. I bought on their interest-free account for 6 months, but they abused charges to my card, included a free printer they won't reverse out. They are just too darned hard to deal with.

I had a $79 printer charged to me that was supposed to be free.

I purchased a new Dell Dimension 5100 system with a AIO 942 printer on Sept.8, 2006.I began having problems with the printer right away.I contacted Dell and was sent a refurbished printer that didn't work any better (would not feed paper)I then purchased a new Dell AIO 966 printer thinking I was upgrading to a better printer.I had problems with roller marks on my photos so contacted Dell again.I was told it was a faulty printer and sent a refurbished printer.

When I got it I was furious because I had paid for a NEW printer and was sent a refurbished one to replace the faulty printer.The refurbished printer had the same roller marks on my photos so I went to the tech support chat and ran all the tests and everything they asked me do.I was told once more that I had a faulty printer.I explained to them that I needed a quality printer and if the 966 was not capable of printing a quality photo to please tell me.

They assured me it printed quality photos.

I have used it for a few months, and found that compared to the less expensive HP model, it was merely an empty machine that did not keep faxes, had a lousy address book, did not have access to cover pages, and could not keep faxes to the computer.

After many hours, and being unable to locate or have Candice respond, I am going to go back to my HP. The representations by Candice were false and misleading.

My complaint is similar to many posted on-line. I purchased a Dell computer, monitor and all-in-one printer (946). Really didn't care for the quality of the prints, but went along with things. When the printer ink got low, I took both black and color ink cartridges to Walgreens and had them refilled. When I installed them, the indicator still gave me a low ink indication. It still printed for a while, but then it indicated that the printer was totally out of ink.

It started printing in blue, then green, and finally in red. I had the black cartridge refilled because some folks indicated other cartridges would work in spite of the indicator, No such luck. The technical support person (from India) said Dell could not offer me any suppoert because I had the cartridges refilled at Walgreens!

I purchased "genuine Dell" cartridges on-line (eBay), and the printer won't even recognize the cartridge.

I'm ready to guy buy a simple Lexmark printer; that would be cheaper than dealing with Dell. I'll probably get better quality prints, too.

I purchased a Dell-3000 Dimension-Home & Business desk top computer with a All In One Printer 922. It was fine for a year and a half until my printer needed more ink. I found out the ink can only be purchased from Dell and not from office supply stores. No one at Dell every told me this when I purchased it. I was mad and felt used. I couldn't even sell the printer because other people knew it was not a good printer.

Now I'm having problems with them troubleshooting for my computer. They won't help unless I pay them. Others say they have the same problems with their system and don't use it anymore. I paid for the computer in full and also paid for the warranty which seems now to be expired. This is not fair.

Dell MFP 1815dn printer is junk. They replaced it once and never has worked on FAX side properly....keeps dropping dial outs. Dell refuses to refund and call it back!

We have to purchase another brand new printer fax copier; plus we have wasted much time on trying to update or replace, only to have the same problems.

I was installing a new ink cartridge on a friends A920 printer when the tab broke! It is made with cheap plastic. You have to push the tab to take the old cartridge out and when I did, it broke.

I tried contacting Dell but no luck there. The web site gives you a way to do a live chat but I had to have a special number or code in order to get help. The computer is my friends and it's at her home. I feel really bad that it broke and am willing to replace it for her but there is no where on the web site to be able to find the part or even what the part is called.

I have been trying for two weeks to have ink cartridges delivered. I have spoken to 8 different customer service reps (I use that term sparingly). Supposedly it is now on it's way but last time I checked DHL's website it had moved from Maryland to Ohio, which since I am in Virginia, would be going the wrong direction!

We have a Dell Laptop which needs a replacement battery, but at this point I am more inclined to throw the entire thing away and start over with someone else.

One month loss of a printing capability and considerable time wasted in phone calls to techs in India who we could not understand and would hang up on us.

I have a Dell Photo All-In-One Printer 924. I ran out of ink, purchased new ink, but did not realize I had to order ink that Dell sold. After using the purchased ink for maybe a month I began receiving message that their was a paper jam. I tried several things. Spoke with tech., who walked me through a few things. I was told that because my warranty had expired, their was nothing else he could do for me.

In the process I purchased Dell ink, thinking that was the problem still receiving the same error message. I did many things on my own to try to get it to clear the error. I finally took it to a print service shop and they told me they did not like to work on Dell printers and the cost they informed me was outrageous. I am very upset and will never purchase another Dell product as long as I live.

error message that will not clear. clear paper jam.

Purchased an entire system in March 2005 started having problems with the printer 6 months after purchase. They replaced the printer the second printer starting having problems and after 25 phone calls - hours of being on hold - transferred more times than I can count - I still have a 500.00 printer I can not use. Consequently the replacement printer they sent to me is registered under someone else's name in their records. I just want my printer to feed the paper through the tray without jamming on every other sheet.

They told me it was the paper tray I ordered the replacement part - 1 month later and three automated phone calls later the part is still on backorder. I cannot get the part - they will not replace the printer (it is out of their inventory) their customer service SUCKS!

Bought Dell computer and one-in-all laser printer from dell. since day one printer is giving us problems.try calling dell i have to spent 3 hours on the by the dell reps can figure who the hell is going to answer the question for the problem they just keep transferring you to different departments until you get fedup, hangup the phone and buy a new product from HP. Finally had tech come out to my business and paid him $115.00, the tech talked to Dell and Dell agreed to send out a motherboard. Suprise, suprise, they sent out the wrong motherboard. I have to through a whole new process to get another motherboard (probably another wrong one). I just wish i had never trusted dell. I will never ever buy a Dell product in my whole life.

We bought an all-in-one business printer/fax/scanner from Dell about 90 days ago. We started using the product and had no issues until we were about to scan something for our business. For whatever reason it would not scan....and we spent time soon after that trying to figure it out on our own what the problem was. We decided to call Dell customer service (we paid for the UPGRADED SERVICE Package) which is supposed to be better than their general service package and we spend a few hours on the phone trying different things to determine the problem.

Their expert technicians could not resolve the problem so they sent us a new fax/printer/scanner. We spent about 6-8 hours on the phone with Dell technical support trying to get the printer set up and the scanner working. This was after getting disconnected and hung up on about 5 different times...being transferred to about 5 different departments with technicians trying to resolve the problem. This went on for 2 days. Still no results...they want to send me another computer so we can go through the same process all over again. I would say in the time it took me to get my issues resolved with them i could have paid for the printer with all the time and money i lost.

Then i finally spoke to a so called supervisor. They were going to escalate the issue and either get me a different printer that actually worked or return my money (i was so fed up at this point that i just wanted my money back and i would go buy something somewhere else where i could get answers). I was promised this would occur within 24 hours or before NOON the next day. We are now at almost 72 hours later. NO printer. no fax. No scanner. Our business is suffering and i still have not received a call back. I had the managers extension or team's extension and i have left 2-3 messages on their voicemail. And still have not gotten a response.

We are very tired of our Dell Photo 924 printer. We got it 5 months ago and are having trouble with printing. Each time we try to print the load paper starts blinking and there is paper in the machine. Sometimes you can take the paper out and refresh and it may or may not print. It's hit or miss. We are going to just trash it because it's a piece of junk. Dell also doesn't tell you that you have to buy their expensive ink cartridges until you've already purchased one of their great packages. When you call Dell Customer Service they just toy with you. We are very disgusted with Dell, it's products, and customer service. I guess we are not the only ones.

Dell shipped my a printer with no instructions and no power adapter. I have spent hours on the phone with people around the globe just trying to get the parts I need. I have a Dell account but they kept wanting my social security number and the number of another credit card. No way was I giving them the information. I verified other questions which only related to my dell account. They had to know it was me. Something that should only have taken 10 minutes max has taken me hours upon hours on the phone. It is truly Dell Hell. I will never purchase another computer from them.

My Dell printer suddenly quit printing black ink - color still worked. called Tech Support, LONG wait and finally tech came on. Told me I had dried up printer cartridges. Told him that it could not be they were brand new cartridges. Went through testing and he told me to put in another NEW cartridge - still no black printing. He again said cartridge must be dried up. I questioned this over and over (over an hour and half on phone). I asked how could the new color cartridges work and not the new black ones. Again told over and over dried up cartridges. I was told that all Dell cartridges dry up within 6 months even if they are new and never opened or used. Two hours later got frustrated and hung up.

Called later again and on hold for over 25 minutes -- got another tech and told same thing. So I went online to Dell Chat and inquired asking if it couldn't be something else (after being told to order new Dell cartridges after already spending $ 79 for these new ones). They could not even find where I purchased the cartridges. So online chat told me same, finally asked for a supervisor and this supervisor apologized for my inconvienence. She promised me a $50 rebate for "my trouble, long wait and frustration" and said I would get it within 24-48 hours. Of course, I never got it.

Sent another email a week and half later asking where was my coupon - I have never received this one. This is the second time I have been promised in the last 2 years a "coupon" for frustration, problems and long waits and to never receive them. Out $79 and 3 cartridges that do work and printer does not or 3 cartridges that are just NO GOOD. Dealing with Dell Customer Service or Tech support is a BIG PAIN. I will NEVER purchase another Dell. Something has got to give with this company. I hear these complaints in the work place every day.

I ordered new printer ribbons from Dell on line services and when I received them out of 5 I ordered only 3 were correct. I then called them. After being on hold forever and ever, several different days, The person on the other end said that I must mail everything back at my expense and they will see if they need to re issue the cartiges to me. I told them this made no sense because they could mail me the 2 correct ones with a prepaid mailer so I could send the wrong ones back to them. I have never herd a word from them, I have mailed letters to them and still nothing after 2 months.

I purchased a printer, Model 720. I have also purchased printer - ink - cartriges. Well, the color cartridge is only 10% used and it quit working. The black cartridge is 50% used and quit working. It seems that they should last longer than what they do. They are very expensive. I would like replacements for these. How do I go about getting this compensation?

Tried to order simple ink cartridges over the Dell website - spent most of the afternoon trying - system always ended up with a "try again later" error. So, finally called by phone, got someone who couldn't understand English well - gave him my NEW address several times, and repeated. Then, my order never came. When I check on it, it was shipped to my OLD address. Originally when I placed the order by telephone I had the type of printer but still had to physically go to the printer and get a number off of the printer. This is ridiculous just to get ink. Dell products should be sold in other places rather than have to deal with their non-english speaking representatives

Bought printer/copier/scanner from dell in march,2004 with esxended warranty for three years. Scanner failed. No recourse

I am complaining about your poor customer service and the fact that i have a thirteen month old printer from Dell and it is not working right. and my husband got told to throw it away. I will never buy another Dell product again.

Purchased new computer and printer from Dell all with wireless adapters . I was told that the printer that was sold is not wireless compatible . I was told that I needed to notify them 21 days from delivery . I was busy and used sytem hardwired until printer failed . I found out with new replaced printer .

I bought a PC from Dell in August 2005 and have had the printer (which has the Dell logo on it) REPLACED 4 times. It has worked and NOT worked. It has corrupted the computer from functioning. I have been on the phone with them TOO MANY times to count, countless hours spent, to fix the problem. IT has NEVER been resolved. I asked them to send a PROFESSIONAL here to fix it and they simple disregarded my request. I am FED UP.

We are sick to death with our wonderful DELL Photo 924 printer. I know we oppted for a Dell package but I did upgrade the printer and this was what was recomended. We have always had problems with the loading of paper, every time we try to print, we get a load paper warning, each time we do as instructed and eventualy it will print but now it has given up altogether. It just keeps warning load paper. As you can imagine we are sick to death with it and at the moment I would not recomend Dell printers to any one.

I have problems with a Dell A940 All-In-One printer. Each time I attempt to print an error 0805 occurs and the PC tells me I have suffered a "CARTRIDGE STALL". After sending email to Dell they tell me the problem is the INK cartridges and I should install new ones. I had only recently installed the existing cartridges (approx. 2 wks) and did not think this should be the problem, but?? So for about $80 I purchase new cartridges and still have same problem. Calling Dell allows you to wait 15 min or more and no one ever answers. You do get to here all sorts of suggestions on troubleshooting the printer (over, and over, and over ....). Apparently, after you purchase and the warranty is expired, Dell only wishes you to buy more. If this were an Epson printer, you call them, they'll send you a new/refurbished printer, you return yours and pay the relatively inexpensive repair costs.

I need some one on one help with my new $600 printer 3000cn. I spoke to three people who did not understand me the I had to spell almost all the words spoken so they can understand me. I finally after 45 minutes on the phone got to talk with someone from to USA and answered and resolved all my problems in 5 minutes. This company offers customer service it does not meet this requirement in my eyes.

I want to join in letting people know about the junk printers Dell now lures people into buying as part of packages and with low prices...initially. Ink is available only from Dell and very pricey, plus it takes a lot of ink. We have been lured by supposed saving money and have had two Dell printers. The worst being the AIO A920. What a piece of junk. I would take it and shoot it if I didn't want to waste the shell.

Also being novice and naive at the same time withour initial purchase of a Dell Dimension2400 and being told outright lies by a salesman of what it would do, all I can say is I don't know why a company doesn't make a good product, have good support, let the word out and in my opinion would own the market. If I wanted to talk to someone in India after a 2-hr. hold I would ask for it!!! One thing on the upside is that we have self-taught ourselves on computer operation. You have to when you own junk that needs constant attention. Especially in todays' world of hackers and spammers,etc.

On Jan 15, 2006 I placed an order for ink for my printer. I gave the model number to the sales person. I recieved the ink today and it is the wrong cartridges.I placed a call to dell and I have had nothing but a run around, I have talked to a supervisor,and I was also told at one time there was no supervisor there at the time and they did not know when they would be back.I have called back to dell a number of times tonight, Wednesday Jan 18, 2006.

I JUST CALLED CUSTOMER SERVICE AND ASKED TO SPEAK WITH A SUPERVISOR, THEY PUT ME ON HOLD, AND NOW I HAVE BEEN DISCONNECTED. The problem is all I want to do is return the product and they tell me I have to pay shipping to return the product because of your mistake. I WILL RETURN THE INK CARTRIDGES AND WILL PAY THE SHIPPING AND I WILL NO LONGER DO BUSINESS WITH DELL. I have bought a couple different products but not anymore.

Received defective Dell printer. Spent two hours on telephone before convencing "service tech" printer was defective. Dell agreed to ship replacement printer. Received incorrect model (less expensive). Spent two more hours on telephone. I was allowed to return less expensive model in the box it came in. I still had the original defective printer, time on return running out. Received correct printer however no return shipping label or instructions were included. A flyer that was included stated " if Dell requires return a shipping label will be included"

Checked my Dell account and found I had been billed for three printers, two of which were pending exchange. (10 day time limit to return or pay for printers) Three hours on phone to Dell attempting to obtain a shipping pick up. Service rep. stated pick up would happen in 24 to 48 hours.Forty eight hours later, no pick up or phone call from carrior.

Called Dell again. Two hours later actually talked to a human being.Once again told "new" pickup would happen in 24 to 48 hours. Called credit card company contested billing on two dell "replacement" printers. Update; the original defective Dell printer remains packaged and ready for pick up on the floor of my home.To date no promised e-mail conformations ref pickup have been sent.No promised calls from shipping company to schedule pick up. I will never deal with DELL again.

As a computer consultant I can no longer recommend Dell. Several of my clients have not received rebates, their Lexmark/Dell A940 printers have broken without replacement. One of my clients went to customer service home, then was transferred to small business, then back to home then the department closed. Called back the next day was told the printer they have was registered to someone else, maybe it was refurbished, called again, oh well it would be out of warranty anyway!

This is unacceptable. Also, the A940 should be recalled for its continuous roller problems! Going to India for support, 1st tier, creates problems! My clients pay extra for the tech support and expect to receive adequate support. Hello Apple and HP and even maybe a Gateway! Goodbye DELL!

I ordered a Dell computer, They promised me 100 rebate, I received a printer, with no black ink, so I am unable to print off the rebate form, I am not going to buy the ink, when it was supposed to come with ink, sounds like a scam, I have called and complained, and keep getting placed on hold, they would promise to call me back, but never have

I purchased a dell all in one photo-printer on Nov.27,2005 for a christmas gift. The box was not opened till Dec. 26,2005 at which time I tried to install it for the person. I followed instructions as to how to hook up. When I installed the ink cartridges the printer message came up as "Right cartridge incorrect". At this time I called Dell support and was told to do certain things while we were on the phone together but nothing was satisfactory so the technician told me he was sending me a new color cartridge. I received the new cartridge installed it and the message now read"color cartridge missing".

I again called Dell and the technician concluded that the printer was defective.A new replacement printer was sent to me. Upon receiving the new printer I proceeded again to install the ink cartridges and was still getting the same message. I called Dell again and spent 40 minutes on the phone and I requested that they send me authorization to return the printer and refund me my money since now I felt the printer's were inferior and I would continue to have problems. They cut me off twice on the phone. The third time I was told they would not refund me nor accept the return of the printer. Their policy is after 21 days of purchase there will be no returns permitted. My complaint is the printer was not opened till Christmas day so I had no idea it would be defective.

I want a refund or a printer that will operate without any problems. This company Dell has a bad reputation and the only reason I purchased the printer from them is because the person for who I bought it for has a Dell computer and I felt that the printer would be compatible but it's been a complete failure.