Complain about a product or service

Dell Printers

angela of feeding hills , MA February 8, 2010

I have a Dell P703W AIO printer, It ran out of ink, I tried to get cheeper ink and can only use Dell, ok no problem. Ordered the ink, then I found out I cant use printer for scanning, copying to file, unless there is ink in it, even though I don't need ink. What a rip off!

ann of goodyear, AZ February 8, 2010

I have a new printer from Dell and the original black ink cartridge ran out of ink. I bought a cartridge from Cartridge World. I could not get the printer to print. I returned the cartridge and got another one. Again, the printer wouldn't print. I did the troubleshooting and finally called Dell Tech Support. I was told that the problem was the I MUST use Dell ink cartridges and no other product.

I was never informed of this when purchasing the printer. I feel this is unfair to force consumers into having no choice where to purchase an ink cartridge and be forced to buy from Dell. I will never buy from Dell again. I will also relate my experience to others.

Kristin of Tampa, FL January 30, 2010

I was shopping for a printer that had the feature of being able to print directly onto a CD/DVD. On Dell's website they offered such a printer, the Cannon PIXMA MX330, so I purchased one. I received the printer today and it does NOT have this feature. I spent several hours trying to obtain some sort of resolution beyond just returning the printer. Dell has misrepresented this product! After much frustration in attempting to reach any person who could help me (45+ minutes on the phone), and approx. 6 transfers to departments (none of which could address my concerns), they hung up on me! I had had it.

I immediately called back, and was sugjected to the same runaround. Finally I reached someone who represented herself as a "customer service manager" who would be able to resolve my issue. Her name is Pooja. I requested information about Dell's corportate headquarters. I plan on writing a detailed letter to their customers service department. The "customer service agent" (and I use the words "customer service" with disgust in this matter) Pooja told me that they do not have that information and that I should rest assured that my complaint would be handled.

Pooja informed me that I would not be able to receive acknowledgement or confirmation of my complaint either via email or written correspondence, but again, she would be passing my concerns "up the food chain." Is it too much to aks for corporate information from a "customer service manager"? Why is it a secret? What, do they store nuclear devices onsite? Or, could it be that they would hear from frustated and disgusted customers such as myself and would rather outsource the myriad complaints the must receive daily?

Following the almost two hours dealing with Dell's non-customer service, I finally contacted Cannon about this situation. When I called Cannon about this problem, I spoke with a young man who thoroughly understood my concerns, and guaranteed action with Dell regarding their misrepresentation of Cannon's product.

I am now furious! I own several Dell products that I want OUT of my home, but Dell will not take them back and I can't afford to just burn them in effigy (although I'd love to, just to send a message!) At this time I am hoping there might be a class action lawsuit against Dell just on general principle which I would happily join! Thank you for letting me vent ~ while it does not resolve my issues w/Dell, it does feel good!

Terry of Tusa , OK January 16, 2010

My Dell Laptop will not print. No matter which printer I use, it will not print. I recognizes the printer but will only send a blank sheet of paper through. Other laptops print with no problem on this printer. My lap top will print on no computer. Vikram basically would not listen to me. I said my computer was on waranty and he simply said I would have to pay for support.

Richard of Truth Or Consequences, NM December 12, 2009

I bought a Dell MFP 1235 printer that was faulty and they sent me a replacement printer and a label to return the faulty one in which they allege I never returned and now they have suspended my warranty on it after I paid 200 for the warranty. They seem to be accusing me of taking it when in fact I would have no use for a printer that does not work. When I have tried to call them regarding the matter they make me wait forty minutes before I am able to talk to anyone, then when I explain the situation they transfer me to another department which hangs up on me. This happens each time I explain it.

Malinda of Laurel, MS December 6, 2009

The last couple of times that I purchased Dell ink cartridges for my Dell printer P/N KX701 the cartridges have only lasted for 15 pages and not all 15 pages were full pages. This morning I printed some receipts and before I began printing the ink cartridge showed that I had 92 pages left to print. I only printed one page and 4 lines on the second page when my cartridge went to zero ink level. When I began printing it was almost half full.

brenda of Naples , FL November 21, 2009

I purchased a new Dell wireless printer, V305W and was having difficulty intalling it. I contacted the phone number provided in the instructions. Getting connected with a "live" person was a challenge, but I finally got a representative on the phone, who uas not understandable and when I asked her to please repeat what she had said, she hung up on me. This happened 2 more times, with different reps.

Finally I got a tech on the phone, asked him his name, which he repeated twice, but would not spell for me. I did not want to push it, because I needed help and did not want to be hung up on again. He had me go to a dell website and agree to let him access my computer. Although I was uncomfortable doing this, I agreed and allowed him access. He began opening files and starting downloading things. I am not a computer tech, but have worked on one long enough to know when someone is strugglng.

This should have been a very easy installation, but at this point, he has been working for an hour and 20 minutes. He told me he was going to uninstall another printer that I have on my computer and I told him that I did not want him to uninstall anything. He then started talking about configuring my WiFi and I told him that mine was not a WiFi connection. I asked him if he understood what I was saying and he hung up on me.

My installation is not complete, I do not have a ticket number to have someone finish it and I have no idea what he may have messed up on my computer. I am finding it as difficult to make a complaint as it was to get some help. I have always had Dell computers and up until now have received stellar service. I would like to know who I can register a complaint with and want to get my printer installed correctly. I work from home and rely on my printer to submit expense reports and to print reports for faxing. I have missed a deadline on one of my reports and need to get this resolved so that my job is not in jeopardy

Charles of Zephyrhills, FL November 9, 2009

We just ordered a Dell printer for our daughter. I get a confirmation that it has been shipped and lo and behold they have an incomplete address not showing the whole apartment number. I called Dell and believe it or not they tell me they can't correct it because the address label would not hold the apartment number.... They cannot contact FedEX to give them the whole apartment #. My only recourse is to wait til they have it returned by FedEx and reorder it and then shorten her address so the apt # will show. These people are complete incompetents. I talked to 6 different idiots in India and no one could help me. I was disconnected 3 times in this attempt also!!!!!!! We have 3 Dell computers and two printers and I can honestly say I will never order from Dell again. I am disgusted.

Robert of Mc Kean, PA October 20, 2009

On September 9 I ordered three new black and one new color cartridge for my Dell 942 all in one printer. In early October The printer began to malfunction and I was told it was not repairable. Contacting Dell I was told that the cartidges were not usable on any other printer and that since it was more than 21 days since I received the order they cartridges could not be returned. Absolutely no interest in trying to make good on a bad situation.

David of Eagleville, PA October 14, 2009

My daughter has purchased 3 computers and an all in one printer from Dell.We currently have 2 problems..the printer,model 926,will not print from the desk top terminal and there is an apparent software problem that will not open .dat files recieved in the email.I have called the support center 4 times now and spent roughly 5 hours on the phone while they tried to resolve the printing issue to no avail and on a product less than a year old insist on selling me an additional warranty instead of helping me.I cannot believe how poor the service is and I have a difficult time unstanding the staff that answers the call from another country.I think I am not getting the use I should from the product purchased less than a year ago.

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