Ordered a computer several months ago for $395 and was asked if I wanted an extended warranty, I said no since I don't buy extended warranties.I asked them to put the cost on my Visa card and gave them my card number. When I received the statement from Dell, it had not been put on my Visa card but nstead,had been charged to Dell's Financial Service Plan. Soon I got a bill from Dell's Financial Service for $718!
I was told there would be two rebates; one for $50 and the other for $60. These were mail-in rebates which I did not receive, and I ever did get them. They had also added over $300 for the extended warranty that I declined to take. Every time I call them, I get the run around from them. One person talks to you and then either transfers you to another person, and this went on and one for two hours!
I finally talked to someone about the warranty I didn't ask for and he said this could not be taken off my bill!! I am very upset with all this. I did pay a little over $600 to them when they began to threaten me, and I don't know what to do. They keep sending my invoices and are adding interest and late fees to my bill all the time. I saved all the bills and notices they have sent me. There was not even an invoice in my computer when I received it from the compamy.
I recently purchased two computers by phone from Dell.
Without my knowledge, they sent my bill to their finance department and set it up as a loan rather then sending me a bill. I never received any further communication from them that I had a loan. When I was finally able to contact someone I found out there was an outstanding bill with finance charges.
The original cost of the computers was $2930. The final pay off $3476.66, which included 3 months of finance charges. This is an interest rate of 23%.
