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Dell "Surprise" Loans

Dell Computers • Advertising • Credit Card Fraud • Dell Finance • "No-Interest" Offers • Rebates • Restocking Fee • Sales Practices • "Surprise" Loans Service • Customer Service • Tech Support • 30-Day Return Policy • Warranty Products • Laptops • Printers • Plasma TV Customers • Deployed Military • Small Business Customers • Dell Defenders --- News • Judge Rules Dell Deceived Consumers • Dell Closes Sales Kiosks • Wal-Mart To Sell Dell Computers • New York Sues Dell on Consumer Fraud Charges • Dell Breaks Microsoft Stranglehold • Dell Settles Class Action Over Financing Practices • Dell Recalls Notebook Computer Batteries • Chinese Consumers Sue Dell • "Exploding" Dell Laptop Destroys Truck, Imperils Outsdoorsmen • Dell Denies It Knew of Overheating Battery Problem for Years • Dell Cuts Rebate Program Amid Complaints • Seeking Sizzle, Dell Goes Alien • Dell Sales & Earnings Down, Complaints Up • Computer Vendors Charge More For Less Service • Class Action Accuses Dell of Defrauding Customers --- Recalls • Dell Recalls Notebook Computer Batteries • Dell Recalls More Notebook AC Adapters • Dell Recalls Notebook Power Adapters Analysis • Dell Wins Complaint Derby • To Dell & Back • Dell Talks Back

Linda of Albert Lea MN (1/9/06):
Ordered a computer several months ago for $395 and was asked if I wanted an extended warranty, I said no since I don't buy extended warranties.I asked them to put the cost on my Visa card and gave them my card number. When I received the statement from Dell, it had not been put on my Visa card but nstead,had been charged to Dell's Financial Service Plan. Soon I got a bill from Dell's Financial Service for $718!

I was told there would be two rebates; one for $50 and the other for $60. These were mail-in rebates which I did not receive, and I ever did get them. They had also added over $300 for the extended warranty that I declined to take. Every time I call them, I get the run around from them. One person talks to you and then either transfers you to another person, and this went on and one for two hours!

I finally talked to someone about the warranty I didn't ask for and he said this could not be taken off my bill!! I am very upset with all this. I did pay a little over $600 to them when they began to threaten me, and I don't know what to do. They keep sending my invoices and are adding interest and late fees to my bill all the time. I saved all the bills and notices they have sent me. There was not even an invoice in my computer when I received it from the compamy.

Frank of Bradenton, FL (08/17/04):
I recently purchased two computers by phone from Dell.

Without my knowledge, they sent my bill to their finance department and set it up as a loan rather then sending me a bill. I never received any further communication from them that I had a loan. When I was finally able to contact someone I found out there was an outstanding bill with finance charges.

The original cost of the computers was $2930. The final pay off $3476.66, which included 3 months of finance charges. This is an interest rate of 23%.

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