Dell Laptops

I have bought one Inspiron i7 laptop from Erros showroom at Sharjah City Center one month ago. But it's never worked one day properly. I got one license key for Windows, but I never get any media. Now, I don't have any media to maintain my laptop. I was using HP laptop from the last 3 years, and I never found any issues against it.

I am not satisfied with Dell. Prossessor is i7, but it's performing very slower than my old AMD. Then I reported to your service center metro in UAE. I requested them for onsite service, but they did not provide service; they sent one courier service to collect the laptop. Really, I am not satisfied with Dell. I have taken recovery media from my laptop. After that, once I tried to recover the laptop. After that, my OS changed to basic version; it was premium version. After the recovery, I restarted the laptop; but it's showing boot failure. You should do any thing about this immediately. Please respond to me.

End of July 08, I received my Dell XPS 1530 laptop. I had the graphic card go out and had it replace, then about a little over year later, the computer started over heating and had the motherboard replaced (under extended 1yr warranty because of probably being faulty and they knew it) and they talked me into buying more warranty. Well now, I am a year out of warranty and my computer has been overheating again (prob. motherboard issues again) and hard drive failed. This computer is only 3 1/2 years old and has had nothing but issues. Would I buy a Dell, probably not! Very disappointed how they sold me a lemon. Always being pressured to buy more warranty for this piece of faulty machine, and not being able to speak to someone who doesn't have clear English.

I was so happy to receive a Dell Inspiron for my birthday 2-1/2 yrs ago. It worked fine for a short period of time. Then it stopped. If I moved it, it stopped. I had to restart it over and over. I was never able to log in at a hotel, which is why it was given to me. Finally, every time I turned it on, there was an error notice. I spoke with Dell. Since the warranty ran out, there was nothing they could do. I spent over $40 on customer service and it still did not work. I replaced the motherboard. It worked for a short period of time. Now the error notice is up about starting it. At this point it sits there. We cannot use it, very disappointed and would never recommend a Dell product or buy one ever. My happiness about this computer is gone. My son and daughter-in-law wanted to buy a new system. I told them don't buy Dell. The money that we invested is gone. Something we can't do now. So thanks Dell, never again. I just wanted it to work. The cord never connected right either. You could not move it without it stopping.

I have had 5 laptops from Dell. 1 in particular is having issues. This laptop is less than 2 years old and I have had to have a screen replaced. I have had software and hardware issues, to which Dell has sold me on an extra 1 thousand dollars worth of warranties. They have replaced my hard drive twice. I have restored my operating system myself once. This laptop is too new to have this many issues and I would like a replacement laptop.

They have had my laptop for 5 days the last time and put another hard drive in it, yet I am still having my same issues. Windows shuts down and keeps giving me blue screen errors. Now they will not even contact me back. Not to mention they sold me a software product to help clean out the software. It is called system mechanic and they are selling to customers for $239.00, yet you can buy it online for $39.99. That is about unethical as anything I have seen. Can someone please help me with the issue?

We bought a new Dell Inspiron 14Z Laptop for our family for Christmas. Purchase date was November 24, 2011 and the date of first use, January 16, 2011. My wife does not like the computer. It gives error message that the proper power supply is not connected to the computer even though the power supply is connected. It does not give the battery hour left or the % of battery like I have on my other cheapo computer. The touch pad does not function the way it should function like scroll and zoom functions.

The touch pad button are very hard to press. Sometimes, you have to press many times. That's all we got from this $800 laptop. We spoke to 6 people at Dell. We were first told the laptop would be replaced completely. Then the customer service rep told me that they will refund my money or give me 60 dollar credit toward my Dell preferred account. Then a supervisor got on the phone and said no. We felt Dell should replace the computer.

I purchased a Dell laptop approximately 7-8 months ago and started having problems with it about a couple of months after we got it. When I purchased the computer, I purchased the online support for it as well. When I had my first problem with, I called support and I could not understand the person trying to help me. I tried to call back a few more times but had the same results.

This is our third Dell computer in the last 4 years and our second laptop. Our last Dell laptop is crap and I don't know why I thought my most current purchase would be any different. Our latest purchase has now stopped working and I don't feel a call to customer service would be any help because of my last experiences.

From this point forward, I will never buy another Dell product. I have wasted more money than I can imagine over the last 5-8 years on Dell products and I will never spend my hard earned money on a Dell product again. I am completely frustrated with my experience with Dell products and their service, blaming not the hardware but the operating system. It isn't their product but the product they sell that comes installed in their product. No accountability. It's someone else's product that's causing the problem, not ours. It's like a car salesman saying, "We don't cover the engine just the outside body, not what runs the car," duh! I'm not sure if others are having the same problems as I am but I wanted to at least voice my frustrations to someone that will hopefully hear them. Thank you for your time.

We bought a new Dell Inspiron Laptop for our family for Christmas. Purchase Date November 30, 2011. Date of first use, December 25, 2011. Date the computer completely died, January 25, 2012. One month. That's all we got from this $800 laptop. We spoke to 6 people at Dell (India). We were first told the laptop would be replaced completely. Then a supervisor got on the phone and said no, they would send replacement parts. Since they couldn't troubleshoot because the computer was dead they are sending a motherboard, LCD Monitor, etc basically all the "guts" of the computer. We felt Dell should replace the computer.

We do not feel it is reasonable for a computer to completely fail after only one month of use - light use at that! Dell disagrees and says sometimes failures happen and should be expected. We are currently taking measures to try to get this resolved. At this point we would rather just send the laptop back and get a refund! We have no faith in Dell products at all and can't imagine utilizing this as our family PC. We have contacted Dell in every way, shape and form we possibly can. We also set up a blog detailing our situation and tomorrow will be filing a complaint with the BBB in TX. $800 is hard to come by for our family. We work hard for that money. And we have nothing to show for it. This isn't right and there are too many people in the same boat!

We are a premier Dell customer. When I login, it lets me get an e-quote but never lets me buy the product. I always have to call and go through long automated voice activated phone system asking me questions, then go through someone else that asks the same questions then speak to a sales rep who asks me the same questions and then takes the order. In spite of giving the e-quote #, I was asked what I wanted to order, part#, description, etc. It took me 15 mins. to place a $10 dollar order. I asked to speak to someone where I could make a complaint, I was told the sales rep would take care of it. When I insisted, I was back where I started at the voice activated questionnaire. I am always told "there must be a glitch in our system". Well I don't think so, I think they want people to call them.

I'm disabled and having constant issues with my laptop from Dell. They are refusing to do anything to fix the problem, without me paying them to help. Some of the staff is very nasty or rude. They hung up on me, even though I came to them when it was under warranty. You can't afford to buy extended warranty, if you are on a fixed income. It costs too much.

There is no kind of payment plan for seniors. It has malfunctioned. They just take people's money for products that don't perform well, then don't care about the customer, when a problem arises. All they care about is more of your money, like it's your fault the product doesn't work. Paying for an extended warranty isn't a way to help the product do what they claim it should, or you have to still pay for any help, when the product still doesn't work. I'm very disappointed with their lack of customer service, or just willingness to help with their product. It's all about money, not customers.

I bought this laptop from Dell 6 months back and until then, there have been numerous problems with the hardware. First, network port didn't work; keyboard got whacked, then wireless card and then again the wireless connection. Customer service is terrible. Every time you call they will do the same troubleshooting which takes hours. I have spent 50+ hours with customer support. Bad product and bad service!

I am writing this complain with all my frustration. I bought my Dell laptop from one of your branches one month ago. Suddenly, I had a problem with this new laptop. It seems that my hard disk is containing bad sector which is very surprising. There is another something wrong. I am trying to contact you every 10 minutes without any reply from anyone. No one even hanging the phone!

I need to know who will be responsible for this problem and who will solve it. I need solution as soon as you can. I need someone to contact me because your hotline is unreachable at all. I am waiting your soonest reply. Thanks.

My lap top i3 is under warranty. Frequently OS is corrupted. No response from Dell more than 10 times I register my complaint. Please don't buy Dell laptops. Their service is very very very poor. Don't waste your money please.

I bought a Dell Inspiron i3 laptop before 10 months back. After 5 months, its operating system corrupted and I complained repeatedly more than 10 times for attending service support under warranty. But from Dell response is nil, frequently this error is coming and I loss my 35000 rupees. I really fed up . Every 2 days, laptop want to format. From my experience , I advice to all, please don't buy Dell computer. Service is very very very poor. Please do anything for me. My rs.35000 lost. Please help me.

I bought a refurbished laptop Dec. 9, 2011. From the moment I started the computer up, there were problems. Dell sent tech. to my home and changed out the fan, motor and heat sensor because the computer was getting very hot.

Once that was done and I was able to start up the computer, there were hardware and software issues. Those issues still remain today. They sent another tech. out on 1/12/2012 to change out the motherboard. Now the computer shuts off shortly after the fan comes on. I have told them to replace this computer and they refuse. Now they are sending me a box to ship this computer back to them so they can fix the problems. Problem is, they have attempted to fix the problems by connecting to my computer, and every time they did that, they just created even more problems. I was on the phone with Dell almost every night because what one Dell tech. did, the other would have to undo. This has been going on ever since turning this computer on.

Then I am transferred to what they called the highest tech. level, and a woman said that she was the highest I could go. She blamed my problems on my internet provider, and then on Microsoft. I called my internet provider and they took her name and ID# and said that they were going to file a complaint for her having said that! Then I called Microsoft who said that Dell is responsible because the license is in their name. The lady tech. (Riya) ID# 139435 said that she was going to see to it that I did not get any further help with the issues of my computer from Dell tech's support. She was absolutely rude and arrogant!

I bought a Dell Laptop about 4 months ago. A month ago, the LCD screen of my laptop had a crack. I asked a representative of Dell for my warranty to cover the crack. He said that if the crack was internally made, that would be covered by the warranty. Thus I had my laptop sent to Dell to be repaired. But Dell changed its position. Even if the crack was made from internally, that would not be covered by a warranty.

Dell said that because the LCD screen had a crack from accidental damage, the warranty would not cover the crack. It costs $350 to fix the crack. I bought a laptop around $700. Thus I requested a Dell to present proof that the crack was made due to accidental damage. But Dell did not. In the course of complaint, they offered $200 discount, but I did not accept it. I thought I did not need to pay it because I had a warranty. But Dell did not make any further offer.

Moreover, I am international (I am in the U.S.). Thus, it is hard to express my concerns in English. But Dell did not provide any service to help international customers make complaints without language barriers (except Spanish). I felt discriminated in the course of complaints because a staff of Consumer Resolution Center made a fool of me, which would not occur if I am an American. (e.g. I asked a staff who an executive of customer services was several times, but he gave me a irrelevant answers knowing I had language problems.) How can I address my problem?

I had a Dell 13 Inspiron (I3), bought on 24/07/2010 from Jumbo Electronics in Dubai (RI 803191). It was a very good machine, and it was working very smoothly. I was quite happy with it. A few weeks before, its opening hinges got damaged. I took the system to your authorized service center (Metra Computers) here in Dubai, and they told me they can't repair this, because they can't get the spare parts. I was like, what do I do with this. If they can't do it, who can? I asked them what my option is. They told me they can replace it with a new and better laptop, and I have to pay a sum of AED1,300. I asked them which system it is, what color, and if I can see the laptop. I just got a serial no. N5010, no other info. I was very upset, and thought Dell will surely maintain its international standard of customer service.

They had told me one week for the new laptop. Also, I had requested for the data transfer. Today (29 December 2011), I got the new system (they told me it's new). Let me just list the problems I have seen:

5) Also, I noted some wiped like scratches on the body.

They have given me an old model laptop, and an old laptop made to look new, I believe. I would be happy to pay them, if they could suggest me a better laptop. I still did not lose my hope on Dell, but I am sure there is nobody in Metra Computers-Dubai, willing to help me, calming my desperation.

I bought this laptop about two months ago and have only had it work about 15 times. It freezes when you go to open it as soon as the log on window shows up. I have many different reference numbers and have had the worst corporation from Dell tech support. Please buy another brand.

On November 30, I ordered a replacement hard drive from Dell to be delivered on the next business day, so I would have the part, and be able to install it in time to have my laptop back up and working, which I needed by the 5th of December. They assured me it would be at my house in 48 hours, by Friday, the 2nd of December. It did not arrive, and Dell left me a voicemail that it was delayed, and would now not arrive until Monday, December 5. On the 5th, they said it would not be delivered until the 7th. Dell kept delaying the part every 2-3 days for about 3 weeks.

Initially they would notify me every 2-3 days through phone calls and emails (ironic to get emails when you don't have a hard drive), but eventually they just stopped notifying me, leaving me to wonder what they were doing. When I called and asked them why this is really being delayed so many times, they finally said it was due to the flood in Thailand back in July. I am not without heart and I feel for the victims of the flood, but I had no idea the flood from 5 months earlier in July could still cripple a major company, and in turn, that company wouldn't be up front with their customers and continue to let them pay for services that they knew they could not provide.

I went online and searched about it in Google. There, I found an internal memo from Dell, and read that Dell informed their workers on the 15th of November that they would still not be able to deliver products for at least another 4-6 weeks, due to the flood in Thailand in July! So they knew that on the 15th of November, but didn't tell me that on the 30th of November, when I ordered and paid a hefty sum of money for it, plus air-next-business-day UPS delivery! The total is about $250.00.

I have a problem with Dell's odd notion that if a business is not able to actually do business, that it is somehow still good to continue to let their customers pay for their business, when they cannot provide that business. When I took just one corporate law course in graduate school, that kind of thing was taught as being illegal.

Forced to play their game, I continued to call them every 2-3 days and each time was on the phone for hours with endless transfers, dropped calls and straining to understand what their Indian customer service reps were saying due to thick accents, lack of sufficient working vocabulary skills, and their generally pushy, and at times just downright rude conduct. On one of the calls, I asked if I could speak with someone in the US who might better understand my position. He said he'd be happy to transfer me. I got transferred to someone else in India, however, I am sure he was honest when he told me he was happy to transfer me. When I asked this new rep in India on the phone why wasn't I transferred to someone in the US as I asked for, he told me there are no US customer service reps.

I applaud him for offering the first piece of truth of my entire log of phone calls with Dell. I knew better than to ask him why they would tell me they are transferring me to a US rep when there are no US reps because that would have only belabored the process further. Now this rep, like the countless reps before him, wanted to know why I was transferred and I had to repeat in a short concise manner the entire story, and asked him if he could understand why I am pretty fed up with Dell's continual promise of 2 more days over and over. He smugly said, Well you could have asked us to try a different vendor for you to get the part you want sir!

I offered him, my deep apology for my not thinking of how to provide myself with the best customer service available, to correct my problem with Dell, and I can see that Dell was in no way shape or form responsible for my error. But if you believe that would work to get the part, then I'll try it if Dell could see fit to give me one more chance to do business with them, please?

He seemed to cheer up and volunteered to do this at no extra charge to me. Now that I was willing to once again cooperate, he in turn promised the hard drive would be delivered on the 19th of December at no extra cost! Yeah, you guessed it, it didn't come. So I searched for it in Google again, and read that Dell now couldn't deliver their own, or their outside suppliers hard drives, well into the first quarter of 2012, due to the backlog caused by the flood in Thailand. I began thinking, perhaps I don't need a hard drive, but maybe I need an ark instead?

Armed with the knowledge Dell was not able to deliver a thing until the first few months of 2012, I just settled on cancelling the whole order with Dell, and what one would think be a refund to my credit card. That would just be a simple call, right? No! I spent 3 more hours with them on the phone to India just trying to cancel it, and get a full refund. Finally, they gave me a confirmation number that everything has been cancelled, and my money to be refunded in 5 business days. It's been 8 business days (India time and 7 business days US time), and I still do not have the refund, plus Dell India has called 3 different days, since then asking if I actually will confirm that I am cancelling the order, and I am requesting a refund. They then transferred me to the "right department" regarding the refund. They called me, and still transferred me to confirm what we confirmed 3 times, and I have the confirmation number they gave me!

What legal recourse do I have? How can I get my refund? How can a company know they are not able to provide a specific service, yet encourage you to buy that service, and legally get away with it, and block you every step of the way in cooperating, instead of just saying we have a problem we cannot fix for a long time, and here is your money back right now? Is this legal? Is there anyone else that has encountered this with Dell and what actions were you able to take in getting an amicable conclusion?

I went to BDL Egypt. They requested change over Dell 1564 laptop. They told me that he will take the old one and re-send it to the Dell. When I told dell her of my right to refuse to take the old one and told her I will tell. Is this true that it takes a true piece of old one? It does not either and I hope to contact and make sure. He also told me if I took a piece of old, it will raise the cost of 550 to 600 LE.

I buy LCD for my Inspiron n5030 laptop. Dell charged me $129.99. I saw in the internet the same part at Partpeople for $69. Another thing, we ordered the power button at 11/19/11 and any time they are putting excuses for sending me the part. I tried to connect the keyboard to the motherboard and I can't find the diagram or some help from Dell. Dell ** us. I don't recommend Dell to anybody. I'm still waiting for the part; if not, we want reimbursement for the computer.

I bought a laptop of model INSPIRON-N5010. I have also called Dell many times and customer care did not respond to us. Now, my laptop consist of two problems, touch pad's not working and there were electric shocks when it's plugged in. I want to replace my laptop (no compromise). I am really upset that I bought this laptop. Thank you , JIJO **

Following is a copy of the LinkedIn Inmail I sent last night, Dec. 5, 2011, to Mr. Dell, CEO and Mr. Gladden, CFO of Dell Computers. I only want a laptop that works and service people who actually do something to help.

Perhaps the money man at Dell will show concern about my visit to Dell Hell. I am not the same person who wrote the 400 Minutes in Hell article. My experience with your company is too lengthy to type here. Soon you will see it on various blogs and consumer sites. My wife, a social media enthusiast, has posted my complaint on her LinkedIn page. I have just filed a consumer complaint with the Ohio Attorney General. Also, one of my businesses works with CFOs/treasurers of school systems, hospitals & governments. Imagine the glowing endorsement I will give to them about Dell (sarcasm intended).

My one year old Dell laptop will not power on for the 3rd time since I purchased it and an extended warranty. The motherboard was replaced twice before. I sit with a useless Dell computer while typing on my daughter's HP laptop. I lose money as time passes because all my contact files are on my laptop. As a self-employed person, no access to files equals no working then lost income.

Your tech people in India and Manila have learned their scripts well. I can predict almost every trite response they will give. Apparently, repeating "I understand" and "I apologize" is supposed to offset lack of corrective action. The call from your escalation team that was supposed to happen today between 11:30 and 1:00 pm EST today did not occur. I called your support again at 3:30 EST today. After again going through the situation with your rep, I insisted on speaking with another supervisor. The rep checked and assured me that the supervisor would call me within the hour. That statement was made 2 hours ago.

Mr. Gladden, I loathe spending non-productive time chasing down a company to comply with both implicit and express warranties for any product. I do hope that my note to you lights a fire to improve your services and products.

Think Social Media. Think Netflix Share Price.

(Note: I finally heard from Bhabin ** of the escalation team at 7:30 pm EST last evening. He was rather condescending. When I informed him that I had filed a complaint with the attorney general, he stated that he cannot help me because it is in the hands of the lawyers now and that they should contact me within 48 hours.)

(Note 2: It is currently 3:10 pm EST on Dec. 6. I have still not heard from Dell. Thus, we continue to post this letter on consumer complaint sites.)

Listen to this story, actually 2 stories. I have ordered 7 Dell Computers over the last 10 years. I've had my ups and downs with customer service and technical support but this is just poor business practice or maybe stupidity or maybe intentional. 2 nights ago, I tried to order a Dell Inspiron 14z online. The build information says Backlit Keyboard: Standard English. I go to print the specifications and it says Standard English' so I called. They say that, although it is confusing, it is a standard keyboard'. Are you kidding me? So I asked the representative to build me a computer with a Backlit keyboard but he couldn't. Because of the floods in Thailand, the keyboards are not available.

The representative was awesome! He tried to upgrade me to XPS 14z w/ backlit but kept the price close to the price of the Inspiron 14z. But he couldn't find even 1 with a backlit keyboard! Second part of the story, I ordered the Dell XPS in 15th of July 2011. Build said Backlit keyboard but the printed specifications said standard. The computer came with the backlit keyboard, great! I spilled coffee into the keyboard and it had to be replaced. The technician came to the house and replaced it with a standard keyboard. I called Dell today to say I want this remedied. They reply that I ordered a standard keyboard. Now, I'm angry. I think the only thing I could do to show my dissatisfaction is to cancel the order I placed 2 days earlier! Why all this confusion with the Backlit keyboard? They should just write it correctly online and be honest about what the consumer is getting. Interestingly, I was able to order a Dell XPS 15 Backlit Keyboard for $34.95 with free shipping today!

My webcam would not work. Every time I tried to take a picture, it would start bonging sound. I called and spoke to a woman with an accent. She would ask a question, and when I tried to answer, she would start talking. She had difficulty performing the task, to fix the problem. She said she would call me back today, Thursday, 11/17/2011. I told her yesterday, that I had to go to work, and she kept on saying, "just a minute just a little more time".

I was 45 minutes late from work, and she still did not fix the problem. She said she would call back today, and I have not heard from her. Once again I go to work at 2:00 PM today. She agreed to call me, at least by noon. Not only was she rude, her technician skills suck. I have a warranty but that does me no good, if the technicians can't help fix their computers. I would like to be reimbursed for the whole computer, as it is obvious it can't be fixed.

I have had an account with Dell for years with no problems. On October 12, I bought a laptop for my brother in law, Steve. He lives in Texas so I had it shipped there. Well, Dell also put down his name and address in the billing address. The next time I logged into my account using my email and my password, the account pops up and says "Hello Steve!". For years it said "Hello Helen!".

I have been in contact with them and all they keep saying is the account number and address is my address in Wisconsin. It makes no sense. Now that the website thinks it is Steve, my laptop model doesn't even show up. I tried putting the Tag Id in and they have no record of any other laptop. Only the recent one I bought Steve shows up. It's like my stuff doesn't exist. I don't know what to do. Has anyone ever heard of such a thing happening before? Thank you.

I bought two Dell laptop computers: Inspiron 15", Windows Vista Basic, 32 bit, and the second, Inspiron Dual Core 1750, Windows 7, 64 bit. The sales person via phone told me my Epson All-In-One Printer would not work with the Dell laptops, and that I needed a Dell printer. I said I wanted a good quality one. The three items were shipped to me. The printer quality was extremely low, and the 1750 had many problems. I sent the printer back and got a Dell V505. They refused to replace the 1750.

I spent an exorbitant amount of time on the phone with Dell's technical support people. They sent a technical support person from Mankato to replace major components in the 1750. I continued to request a new replacement for the 1750. They said they would fix it better than new. Regarding the printer, my Epson worked fine with the Dell laptops. The biggest issue Dell was concerned about during our calls was selling me service contracts. I told them I would not pay for service contracts when they couldn't fix the problems while there was a warranty.

I finally stopped calling Dell because it became too stressful and I was in and out of the hospital. My USB port fell into my computer a few days ago. I do not have the money to get it fixed. My husband and I are disabled, and the computers are a way for us to be a part of our families' lives and to research medical issues.

The laptop I ordered had many problems and was repaired, except there were still issues. Eventually, after many replacement systems (and compensation gifts), my money was given back. I am grateful for the compensation, but not the time it took to get a working system.

I am completely unsatisfied with Dell's Customer Service. From the time I put in my order, I have had nothing but trouble. I put my initial order in for an Inspiron 14R with an i5 core on 10/02/11. I talked with customer service through their chatting services and the agent helped me put in my order so that it would come by 10/07/11. I put my order in early so that it would get there by 10/14/11 at the very latest. (I am currently not in the US so I'm having a friend pick up my laptop for me. His last day in the states is 10/15/11, so I needed it before then. ) My order was put through and I tracked it with FedEx and it said that it would get there early. I was excited, but the next thing I know, the laptop is being shipped back to Dell.

I called Dell and asked them what the problem was, and they said that there was confusion with the billing address and shipping address being different. So I tried to put in for a re-order that night, but he said that I couldn't do it until Monday (10/10/11), but promised that I would be able to get my laptop with free overnight shipping.

With understanding, I asked what time they were open, and he told me that I could call back the next morning at 8. I called around 8:15 and I talked to a representative named Josh. He was very rude and raised his voice at me a couple times. I told him that I was promised over night shipping and he told me that he could only put in for 3-5 day shipping. I reminded him that it was Dell's fault for getting my order shipped back. So he told me to leave a phone number so that someone would get back to me. I told him that I live in South Korea and asked if it was possible for someone to call me back at my number. He said it was not possible so I asked to be transferred to a supervisor.

After speaking with a supervisor, he told me that he would put in for a re-order of my product and in 4-6 hours, I would receive an email with a confirmation and my new order number. I waited about 12 hours and since I had not yet received an email, I called back. I talked with a lady who again said that she would put in for a re-order (because the previous person had not done so,) and that I would receive an email in 2 hours. After 4 hours, I had still not received an email.

At this point, I am panicking, because I really need my laptop to be delivered by this Friday, 10/14/11. So I go online and talk with a customer service representative. I thought that she was helpful and she put in for a re-order, I immediately got a confirmation letter, but I was charged on my credit card for a new laptop. She assured me that I would get my money back for the laptop that I did not receive, but that it would take a while, (up to 2 weeks.) I wasn't happy about that, but just knowing that I would get my laptop soon was good enough. She put in for overnight shipping but the estimated date of arrival was quoted for on or before 10/17/11.

I was nervous about it getting there on time, but yesterday, 10/12/11, I received an email saying that an Inspiron 14R with an i3 core was shipped. At first, I was excited that it was going to get there on 10/13/11, but then I noticed that they sent the wrong laptop. I had order one with an i5 core and other better specs.

So, again, I called Dell. I was on the phone for one and a half hours (remember this is a long-distance call) and transferred to 8 different people. I got disconnected twice, and transferred to an automated system twice. I don't remember everyone's names, but one person was Kevin from Sales, and another was supposedly a supervisor from Sales, Al. At this point, I'm furious. I have told every person my situation, they said they could help me, and then they transferred me to a different person.

Finally some lady says that she can put in for a re-order but they have to charge my card again. I told them that I don't have the funds to support that and that they've already charged my credit card twice for a laptop that I haven't even received. So, she transfers me to the Financial Department. After being on the phone forever, I'm quite mad, but I am finally transferred to Al, the supervisor of Sales. I thought things were going to be resolved but in the middle of my call, he disconnected me.

I have never been so upset with anyone in my whole life. My computer should have gotten there last week, and I should have been charged only once. It's been dragged out for so long, and I have still not resolved anything. I have no more minutes on my phone and I have no more patience to talk with Dell. I just want the right computer delivered to the right address. Is that so much to ask for?

Right now, I don't know the next step of action for me to take. If anyone has any advice, I would be really grateful to hear it. The wrong laptop will be delivered tomorrow, but I need the right one to be delivered by Friday without being charged for the third time. What should I do?

The 1-gig RAM stick was actually 512 GB. Also, although the RAM was allegedly for Inspiron 8600, it repeatedly refused to work with and be recognized by the OS. Then the refund was denied, because the request was made outside of the 21-day timeframe.

I am very disappointed, after 15 years and 12 Dell computers. We will never purchase from Dell again.

Since I have purchased the Dell Vostro 1015 (April 2011), I have been facing LCD issues. The LCD goes blank by itself after few minutes and then I have to close and reopen the LCD.

I gave the laptop to my nearest service center and they kept the laptop for 20 days and told me that the matter has been resolved, but the problem rose again in a month.

My work is suffering, which I can't afford as I trade gold online. I had to buy 4 more notebooks for my office, but I preferred HP 1210 TX this time

Kindly resolve my Dell machine issue as it has really disappointed me.

My webcam has not worked properly since I bought the computer in Sept. 2010. Finally, in Sept. 2011, a tech re-installed the hardware. Three weeks later, it failed again. I called the tech support. The tech who was hard to understand decided to rerun my computer to its start date. In doing so, I lost all data I had ever put on it - music, pictures, documents, etc. I thought I would be able to recover them through Dell Data Save. I was wrong. Even though Data Save indicates I have used over 7 gigs of memory and the files came up, they were all blank. Another tech told me that I should have monitored the back-up. Every week it told me it was backing up files, yet none was there. Everything is lost! The best part of this is that one day after the camera was fixed, it quit functioning again. Thanks Dell. They say they are sorry. Lot of help that is.

I was given a Dell Inspiron as a gift for my 3 special need children. And all I've had are problems. I had to replace the power cord 3 times and had to have the hard drive redone which cost over $300. Also, the battery is hot to the point it burned my arm an it doesn't stay charged at all. What can be done? This is crazy! I called Dell and I can't even get someone who I can understand.

I bought a top of the range Dell desktop Inspiron 1, shortly after arriving in Indonesia on March 2011. I have always had Dell computers which are bought in Indonesia, where I do not speak the language or know the brands, but I still bought them just because of their product's good quality and ease in sorting out complaints. Well, not in Indonesia it seems! Dell needs to have a serious look at their reputation, as it is getting ruined. Thanks to Adakom International of the world's fourth most populated country.

One of the key reasons for buying this Dell was its integrated camera and microphone. I knew that Skype would be our main communication tool with family and friends abroad. Unfortunately, this unit has disappointed us, as the microphone has persistent sound quality problems with echos, faint sound, feedback, which is generally unsatisfactory.

I bought the unit to a dealer, someone recommended by the expat community for his excellent customer service. He has not let us down, he is continuously providing excellent support and spending an enormous amount of time trying to solve issues. He has, as a result, stopped recommending or selling Dell products.The unit has been in for repair numerous times, it was very difficult to organize and it was time consuming. Eventually, I requested a refund or a new unit. The service from Dell representatives in Indonesia or Adakon International, has been appalling to say the least. Their attitude to customer service is the most disappointing of all! It is totally out of step with the customer service orientation I had expected.

I also found the accusations from Dell representatives insulting. They said that I was expecting a higher standard than the "normal" performance from the unit; that I should have tested the unit thoroughly at the shop; that the service from the re-seller was "lacking"; and best of all that the re-seller, who is a small business owner, could refund me but would not be refunded by Dell. All of this communication is on email and I am happy to forward it to you.

After months of trying, a replacement unit was finally offered. But when tested by our trusted reseller, it was found to have the same problem.

Due to the persistent poor quality, but more importantly, the appalling customer service from those representing Dell Indonesia, which is Adakom International, their reputation is ruined.

I purchased a Dell Inspiron and bought the extended warranty that included coverage of any liquid damage. My computer was damaged by liquid. Now, Dell is telling me that they will not back up their warranty. And they want to send me a refurbished unit (case number is **). I was told that "someone" would return my phone call within 24-48 hours. They are not professional and are very condescending.

We purchased our Dell notebook in Dec. 2010. About 3 weeks ago, my wife was using the computer and the screen went blank and turned white. I was told on the phone, before we sent the computer in for repairs, that it was possible that this is not covered under warranty and it sure wasn't covered. First, I would like to say that most of the people I talked to on the phone were very hard to understand, very cold and uncaring. I can tell you we have bought our last Dell product. I received the computer back by FedEx on 09/28 and today, 09/29, I received an email stating the repair was complete and sent back! A little late and I also received several emails and phone calls (while the unit was there being repaired) stating they needed to talk to me about the repair, which was already being discussed. Does anyone there knows what is going on? This was a horrible experience and cost me $375.00 to fix some thing I didn't break!

I purchased my Dell Inspirion 1764 from QVC in 7/2010. My computer stopped working in 3/2010. I went to sign into my computer with my password and computer face recognition. But it would not let me in. It kept saying it does not recognize my face or password. I kept trying to sign in for days until I decided to call Dell's tech support. I ended up speaking with someone in India who tried to work through the problem with me for at least 4 hours. He finally said that it looks as if my hard drive has failed, and he could remotely fix it but it would cost me $200.00 to repair. He then went on to say that I had no warranty on the computer. At the time I was speaking with him, I had no clue as to when my warranty had expired.

Today, I spoke with QVC to verify when my warranty had expired. My warranty did not expire until this year in 7/2011. So, the Dell tech support was only interested in trying to sell their support instead of using my warranty to repair my computer. Now I have no recourse because my warranty has expired. I loved my Dell computer. But since then, I have experienced such blatant dishonesty and the failure of my computer within such a short time. Now I have a computer that cost me almost $2000.00 and cannot be used. I will not be purchasing any more Dell products. I think Dell should be ashamed of themselves for selling defective computers and having a tech support department that tries to cheat the customers.

I am deeply disappointed with my Dell Vostro 1520 laptop. After about 18 months of operation, my battery holds a charge for fewer than 15 minutes and I get a screen message to "consider replacing the battery". This is my sixth Dell computer and the only one with such unacceptably poor battery life.

I've been a devoted Dell customer roughly 12 years now. I purchased a new notebook and have had nothing but problem after problem since. Their tech support team (all in India) practically knows me by name because I often call them. I hate this computer and would never purchase another Dell product again. If I could rate, I'll give it negative stars.

On 9/15/11, I placed an online order for a laptop and they said that I would receive it in 3-5 business days. On 9/16/11, I received an e-mail stating that the order was on hold for "internal" reasons and I would not receive the laptop until 9/30/11. On 9/18/11, I contacted the Customer Sales Service and chatted with Vishal **, who could not tell me why my order was on "hold". I then proceeded to tell her to cancel my order and do not charge my debit card; her reply was, "Sure, I will get that done."

On 9/18/11 at 8:51:22pm, I have the Dell chat log number and received a call on 9/21/11 stating that my order will be shipped in 3 days and I told them that I cancelled that order on 9/18/11. They stated it was not possible to cancel the order, although it had not been shipped or debited to my account. They stated that they would ship it and debit my account anyway and that I would have to return it upon delivery. I told them that I ordered another laptop after cancelling my order with Dell, on 9/18/11 and that I did not have the funds in my account to pay for 2 laptops and to cancel my order now before it is shipped and again, they stated they could not do so. I had to go to my bank and cancel my debit card and get a new one. It is ridiculous they will not cancel my order when it has not even been shipped yet and they will still debit my account.

I bought a mini laptop, last October 2010 and have returned it for repairs three times. I called the Dell support line this summer and was supposed to receive a new keyboard but have never heard or received anything from them. This computer is a waste of money and I won't purchase another computer from them.

I purchased a Dell XPS laptop on an Xbox promo. The sales team misrepresented the way in which the promo works. I was informed of a total price of invoice and sent a confirmation email regarding the costs. I then was charged $216 more on my CC than the sales rep indicated. I called Dell and the runaround/nightmare began.

Although they advertise by a laptop for a student and get a free Xbox, they actually charge you for the Xbox. End of story. Nothing is free and run from Dell. They are liars. They waste your time and they could not care less about customer service. Their call centers are in the Philippines or India and they are worthless.

I am now shipping everything back and I will gladly give my $1200 to another company. Dell Stinks! They misrepresent their promos and their sales team skillfully plays with words to mislead customers. Never Again!

A year ago, I purchased an All-in-One Dell Inspiron One 19 Desktop (pentium(R) Dual core CPU, SN 4ZQWSL1) from a local dealer in Valsad. The PC is not switching on. I registered a complaint and its motherboard was replaced. The problem was rectified but this same problem came in 3 to 4 times again in September 2011.Today, I have given it to the dealer from where I have bough it. I requested that I get provided with a new desktop as the problem is recurring and it may have some other hardware issues. It has become a frequent headache. Instead of reducing the job, the desktop spoiled the peace of mind after spending so much money for it.

I recently purchased an Insperion Duo in August 11. I have a very busy schedule, and I purchased this for travel, which I do one week a month. It was three weeks before I did my travel. It was not a planned trip; only three days during my trip I tried several times and several ways to do emails, and just to perform simple tasks using the laptop. The system was so confusing that it took almost an hour to do an email, and I never got the simple task done.

I called Dell and explained my concern, and was told after four days and nine hours of being transferred that it was past the 21-day period for return and cut off. During all of this, I also bought a V515w printer. I have gone through a blank cartridge while doing print head cleaning, and deep cleaning the maintenance system. It does it on its own. I haven't been able to even get to the printer department. It is another issue, and no one will address my many calls. So, I have a mini laptop and a printer from Dell, and they are trash.

I will never call Dell for anything anymore. Oh, I forgot another big issue. When I finally did get someone to call me back in the fourth day, his first statement was there must be must be something with my software, and it would be a $75.00 charge to speak with him. No, remember I had this for less than one month; I paid $350 for additional support and service, and now they want $75 more-- oh my God!

I ordered a new Dell XPS laptop in March. Up to August, I would have told everyone this machine is the the best. Fast forward to 9/15 and it has had a total of 3 primary hard drives and now two secondary hard drives, two motherboards, and three wifi cards. I have asked for a replacement laptop but they just kept replacing parts. I still cannot use it correctly. I have pictures on the drive that will not copy, move, or otherwise allow me to get them off this machine. So, I am so mad at Dell that I would not recommend them to anyone.

On May 27, 2011, I purchased an Inspiron laptop from Dell. But on June 28, 2011, the OS failed. Dell sent another Inspiron laptop, but the hard drive crashed, after two months. I asked Dell for a refund or another model but they just replaced the hard drive. On September 5, 2011, the computer would not start up. Now, I am getting no response from Dell, by emails or phone. I want a refund, so that I can purchase a laptop from any company other than Dell.

I have bought a new Dell Laptop Vostro 1015, in January 2011. I have full one-year warranty in case of hardware problems as mentioned in my bill receipt.

After six months, some keys on my laptop are not working. In this regard, I called a customer care executive of Dell and he promised me that he will send a hardware engineer on Saturday, which is today, September 10, 2011, who will fix my problems.

But nobody came. I am in a big problem as I have many urgent work to do in my laptop. But since the last couple of days, I have not been able to work. My laptop is new. Why am I facing such problem? Why are the keys on my laptop not working? When I was buying my laptop, the shopkeeper promised me good customer service. But I have been cheated. I need immediate technical support for my laptop. What a poor customer service and technical support from Dell customer care! If this continues, I will never recommend anyone to buy a Dell laptop. I fell bad about the products that I have purchased. Please help me if you can.

Serial No.: **

The above mentioned laptop is still in warranty period. It's having some problem like 'obstructing the air flow' with error code # M1004. Please give high priority for this and resolve the problem at the earliest because this is our MD laptop.

My complaint is to the Dell manufacturer instead of Best Buy, but again the store carries some of the responsibility. Last November 24, 2010, I bought a Dell Inspiron computer. The next month, December, it was already broken.

The store, Best Buy, said that this particular computer had initially damaged parts but they were unable to change the computer to a new one because it was not their policy. So they fixed it. My family and I were without a computer for a month.

It hasn't been a year and the computer has gone twice to the store after last December. It doesn't respond. It freezes constantly and, last time I used it, the noise it made was so loud I had to shut down the computer and restart again in order to get the data my husband was working on.

I had filed several complains, but no company or the government has let me know if I can do anything about it. I will fight this since it hasn't been a year and my computer had broken 4 times. I think I deserve an explanation and even a new computer. I also have a campaign against this brand. Please let me know what I should do.

We purchased a Dell laptop in 2008, after my daughter's high school graduation. We bought a 4 year extended warranty and have had nothing but problems with this laptop. The original issue was that the webcam on the laptop never worked from day one. Dell has been so frustrating to deal with that you just give up because they make you spend hours upon hours on the phone with people that you cannot understand and have you try the same things over and over with no luck in fixing. Next, they send technician after technician, and they said it is hardware then they replace the hardware and things still are not right so they send you back to the phone with a software technician.

In the last year or so, we have graduated from having to perform the actual keystrokes to having someone take control of the computer remotely. The last time someone took "remote control" of the laptop was August 26th. Parts were ordered again but on August 27th, the screen on the laptop was black and would not work. My daughter and I left message after message and I had to drive to her college dorm and give her my laptop to use at school. She finally received a call on September 1st, saying a technician would be on site at her dorm on September 2nd. The technician was there today and is telling her that she needs a new screen and again parts had to be ordered.

This laptop is definitely a lemon and it needs to be replaced. The laptop was almost $2,000.00, new with the 4 year warranty, and has not worked properly since the day it was received. We have two other of the same laptops and they all have problems but this one is definitely a lemon. I have been trying to get this laptop running properly since June of 2008. The most recent service tag is 147843196 and my daughter's name is Jessica **, although they have it spelled **. The Service Tag is 9RT2HG1 and Express Service Code is 21272452561.

I had submitted my laptop about a month ago at the Dell authorized service center Kuber Complex, Lokhandwala. Anyway, they repaired the laptop but they misplaced my Windows OS DVD and committed to return it to me in a week. Now after a week, when I'm asking for my DVD, they gave me a damaged old DVD which doesn't work and is useless for me. When I'm asking for a new DVD, the center manager Mr. ** is telling me to compromise with the old and scratched DVD.

Dell computer has a motherboard problems with their computers and continue to sell the laptops. Has there been any recalls? This is the third Dell laptop I purchased with the same problem.

I purchased a Dell Inspiron laptop approximately six months ago. The keyboard has been replaced twice and now I am having problems again. I guess I will have to call Dell tech support and stay on phone for hours. I regret purchasing this computer and from my experience, I will not recommend this computer to anyone. Owning this computer has been a very frustrating experience. Very disappointed.

On Thursday, August 18, 2011, while using my Dell Inspiron 570, I suddenly got a blue screen. I immediately called Dell support and was handed over to a guy named Charlie in India. I just love buying a product here in America and when I need help, despite of today's economy and high unemployment, the technical support is outsourced. Way to go Dell.

Anyway, this guy Charlie, took control of my computer at 6pm MST and he kept reassuring me that he will fix my computer 100%. Well to make a very long story short, by 2am the following morning, Charlie had completely stripped my computer of all working programs. I started with over 15 icons on my screen and by the time he finished I only had 3. I could no longer get online. And the last time we spoke, he told me that a tech support supervisor would be calling me between 6pm and 9pm the evening of Friday, August 19, 2011. Well today is Sunday, August 21, 2011 and I have not heard a word from anyone. Now I sit with a computer less than a year old that I paid nearly $800 for, but is totally useless, thanks to Dell tech support. I recently purchased a Dell laptop for which I have not made any payments for as the first is probably due next month. I don't care if it ruins my perfect credit score, but I have no intentions of paying Dell for it. I consider it a trade for what they did to my desktop.

I bought a top of the line Dell laptop. I'm expecting a good quality product as my last Dell laptop lasted many years. The laptop (the M1730 series) has been one of the worst computers I have ever had. Within the first 3 months, the hard drive failed. And the only way to restore it was to wipe my hard drive. A few more months passed and the computer wouldn't turn on correctly. They first said it was the battery that was the cause, which caused me to spend $160 on a replacement. After calling them back to complain, they agreed to send a tech out, in which my motherboard and fans were replaced. Today I turned on my computer (2 weeks after the tech replaced the motherboard) and the screen was blank. Tech support refused to help as my warranty expired yesterday. I find it extremely inconvenient that my computer would break one day after the warranty expiration.

I have purchased a Dell Inspiron N5010 laptop on 18 July 2010 with Tag No.: **. The OS Windows 7 is not working.

Dell Laptop Inspiron N5010 speakers are not working. The headset plugs as well as the left arrow key are not functioning. Laptop works very slow.

Dell is no longer what it used to be 10 years ago. I purchased a Dell Studio 1735 a little over a year ago. The frustrations with this computer is phenomenal and it is impossible to get the most out of this laptop regardless of all the money I wasted on upgrades.

There is rage all over online boards about DPC spikes for laptops of this line. I feel it's almost criminal to release these highly flawed laptops to the public. Dell refuses to service these laptops so be forewarned.

I bought a Dell XPS 15 in February 2011. I picked the computer because the representative claimed it was excellent for gaming due to the NVIDIA graphics card.

When I recently tried to play a high graphics game, my computer immediately begin overheating in cores 1 and 2 then it shut down. Dell agreed to send a technician after 4 calls with 5 people!

One technician even warned me that I was going to get a refurbished motherboard and it wouldn't be to my best advantage. But foolishly I ignored him on the principle that I had a newly purchased expensive computer that should be able to do what was promised. Another tech was so bold as to laugh at my choice of computer for gaming, completely unconcerned and unapologetic that it had been purchased at the recommendation of his company.

The tech arrived to install the first motherboard, chipset, etc and left without reinstalling the bios or wifi drivers. I had to hunt out an old ethernet cable and spend another hour on the phone with Dell updating drivers. Finally, I was able to run a stress test with my HWMonitor to check temperatures and, not only did the cores heat up faster, but the chipset started registering high temperatures, too.

After a second hour and a half call with tech support (for a pre-existing problem), I got another visit scheduled to replace the same parts. I also noticed that my computer begin randomly sending out warning sounds and popping up command messages for no reason.

The second mother board came a few days later and was again faulty. Burning out half my RAM and my wireless card before the tech even left. Finally, a third motherboard arrives and is installed. The tech actually left as soon as he realized I was running a stress test.

The stress test again overheated the cores and the chipset. My battery power is now dying in an hour and a half, even on basic computing, and I still have the random messages along with recurring problems in basic program functions. My case is not even and seems to have a bulge near the mouse pad. And there are scratches on the inner walls near the keyboard. I was advised by multiple techs and blogs that returning it to the depot will only result in more problems and possibly a replacement with a refurbished computer.

I did not buy refurbished machine, but less than a year later, that is exactly what I have. With no option to have what I purchased, which is a new working computer. That is totally unacceptable. I want my money returned to me so we can have a new computer that works as promised from a more reliable company.

I work online and take 3 online college courses. My daughter is also in college, so having a working reliable computer for our household is imperative. The amount of blogs, articles, and complaints that I have run into over this issue is mindboggling. This is a widespread, recurring issue.

Dell was previously sued for these very same issues and lost. To continue to practice business this way shows a flagrant disregard for both the rights of the consumer and the legal process. I also feel that Dell has tried to downplay the severity of these problems by providing false hope to consumers for resolution by providing email addresses to follow-up on complaints. Then them returning the mail deleted and unread and buying up the rights to website names like Dell Hell so consumers are unable to get an organized forum to combat the problems that they have faced.

My Dell case number is **.

My laptop starts showing colored lines and the display goes off.

I purchased a Dell Inspiron 6000 and the motherboard failed. So I called Dell's customer service department today 8/12/2011 and spoke to the sale department. I was quoted a price of $424.19 for a motherboard; I just could not believe what I was hearing. Then I asked to speak to a supervisor. So they transferred me to Jessie in sales, who quoted me another price for $319.99. I told her I just spoke to another representative who just quoted me a price for $424.19, she had nothing to say. Then I called customers in the United States and the representative told me they are no longer in stock for that model motherboard. This is unbelievable and Dell Inc. is unethical. I will never do business with Dell again.

It was not detecting the LAN connection of my college. No signal was detected when putting the cable in and also, Internet Information Server (IIS) is not working in it.

I am a student in Singapore and I bought a Dell laptop because of my friend's recommendation and I was attracted with the good price and excellent service/support team. Last month, my hard disk crashed randomly and I was told that it would be replaced. I spent a few 100 dollars recovering data.

Two weeks later, my new hard disk crashed again. I've lost all my data again and I am extremely upset because I can't afford to recover it again.

I am mad and disappointed at Dell and its complacent service support team. On being asked what if this happens again, I was told that Dell couldn't help me in any way!

My Dell was caught on fire, and they won't do a darn thing about it.

I purchased a Dell Laptop Inspiron with a 17" screen in 2010 that is still under warranty. I was having trouble with it so I sent it in for repair. With no notice until it was on its way back, they shipped it with a separate hard drive for me to install. I do not install hard drives. I called them and I told them I will not do that. They said it is under their warranty that I do it. I still refused so it went from supervisor to management to higher management. I was livid.

After being very persistent, first, they agreed for me to ship it back so they could then install it, but they said it could take up to 12 days and I said that was not acceptable. I was getting more angry by the second. Eventually when the higher management called they agreed to send a technician out and he looked up when my part and computer would be delivered. He called me once and I was not at home, so he never called again. I then had to call and track down how to get someone out here. After finally getting to the right department they said they would but they would not reinstall any of my software for me and that I would have to do that. I am not computer savvy and I cannot even image a senior citizen buying a Dell and this happening to them. They need to make their warranties clear and not misleading to exactly what they will repair. I am so livid and I will never buy another Dell. I will make sure to tell everyone my story.

My husband, Charles, ordered a laptop and printer for me by phone. I was told we had 30 days to return them if not happy. I am not happy. I only had these items less than two weeks. I called to get the return address and to send the items back to them.

I was told we were beyond the 21-day return and they refused to tell me how to return these items. We were told that the 21-day time limit starts when they get the order and not when we received purchase.

That was not what we were told when we ordered. Their numbers don't add up and when I told them I would find a way to send these back and I wasn't paying for items that don't work right, I was informed that they will not take them back and that we're stuck with the bill. To top it off, I asked where they're at and was told El Salvador.

Next step: Better Business Bureau and a lawyer.

I bought a brand new Dell laptop computer, model # i17r-2248MRB, in January 2011 from Walmart.com. The computer came with a one year warranty from Dell. I had some minor problems during the first couple of months of use which were taken care of by Dell technical support over the phone. Then the major problems started happening.

In March 2011, my hard drive had a complete failure. After many hours on the phone, Dell sent me a new hard drive and instructed me how to replace it. I installed the hard drive and of course, I lost everything and also had to get back on the phone with Dell to have them help me install all the drivers and software back onto the computer. It took over 3 hours and I have phone records to prove it. After all that, I noticed there were some programs missing that originally came with the computer -- Microsoft Office and McAfee Security to name just 2 of them. I contacted Dell again and they said there was nothing they could do about that because they can't replace specific programs on the computer even though I bought it that way. Rather than arguing with them any longer, I went out and purchased all the programs myself that were lost because of the hard drive failure.

One month later, in April 2011, the hard drive failed again. This time, they told me I would have to mail my computer back to the Dell repair depot. They said the repair would take less than 10 days and they would look over the computer completely to make sure this won't happen again. I wasn't happy, but I sent in the computer. It was gone just over 3 weeks and when I got it back, everything was missing on the computer again and I had to get back on the phone and go through every thing again that was described on the first failure. After many hours, I was able to get my computer back to where it was.

One month later (May 2011), my hard drive failed again. After many hours on the phone and demanding another computer, which they will not do, they decided to send a technician to my house so I would not have to go 3 weeks without my computer again if I sent it back in. The technician came to my house about 4 days after the computer failed for the third time and replaced the hard drive that was sent to him from Dell computer. When he was installing it, he was telling me that this new hard drive was supposed to be mirrored to the original computer's hard drive. In other words, this new hard drive being installed would have all the programs installed on it like it was when I purchased it. After the technician installed it, he found out that this was not the case. The hard drive had nothing on it and he had to install all the drivers on to the replacement hard drive. After he left, I noticed numerous programs that I thought he loaded into the drive that were not there. I called Dell tech support again and they helped me install the missing programs, but they were not the same programs and did not operate the same way. They weren't even Dell products. They were band-aid replacements. I was frustrated. I decided just to live with it. During all these replacements, I would have to reload all the software that I purchased myself. I don't know if you know this, but software you purchase is only good for a few installations to prevent people from letting other people use it without purchasing it themselves. Anyway, my software was used so many times because of all the hard drive failures, that I was unable to install them anymore. After calling Dell and telling them this, they said they were sorry, but there was nothing they can do.

My Dell computer failed again 2 days ago, June 27th, 2011. I called Dell on this date and they determined my hard drive has failed again. They said they would have a manager call me within the next 2 days and let me know what they are going to do. It has been 2 days and I have not heard from anybody. All I want is my computer to be replaced. They will not do it. There has been 5 major failures in less than 6 months; and I have lost use of this computer and spent numerous hours on the phone, as well as installing all the missing software, not to mention all the data lost and the added expense of buying all the software twice that came with the computer.

I received a new laptop from my son as a gift. In less than 2 hours out of box, it stopped working. Dell refused to replace it because it was shipped over 21 days ago and now it was 23 days. Memorial Day also delayed when it was received.

Now, I cannot even get an address where to return it. They have to approve and there is no one available until next week. I've spent hours on the phone. DO NOT BUY DELL

The hard drive on my new Dell XPS crashed after about a month. Trying to get it reloaded with software has been an absolute nightmare. Dell customer service should be renamed customer dis-service. Every person I have talked to is apparently from India & you are lucky if you can understand every other word they say. It's been about a month & I am still trying to get all my software re-loaded which is apparently totally my responsibility. As I am typing this I am waiting for another call which was supposed to be within 30 minutes & it has already been hours.

Dell sold us a defective laptop and for months we have constantly called and talked to numerous people and Dell sales reps and agents and supervisors in different countries including Manila, Philipines, India and the US. Every time we talk for hours and then get a supervisor and are made promises of refund and reimbursements through coupons and products and then all of a sudden, emails and calls go unresponded and the people who had made those promises disappear. Mr. Francisco **, one of the initial sales reps was honest enough to notify us of the defects in the allegedly new laptop we purchased and talked to his supervisors and we were to be refunded our 500+ we had paid for this piece of junk and we were also supposed to get coupons and products for being deprived of our use of a new laptop and for the numerous hours of wasted time and for the numerous unfulfilled promises and misrepresentations and stall tactics.

However, after months of communication with this rep and as we were awaiting the fulfillment of promises, he suspiciously disappeared (was fired/ quit,... so many contradictory stories about him) and everything once again went to square one and despite the emails and ample evidence, the replacement rep denied everything and we had to start anew and talk to the supervisors and everyone again for hours and again after hours of distressfull conversations and emails, again go back to the promises and contracts which were again left unfulfilled and again broken and again the stall tactics, un responded emails and calls, and being ignored. Then we had to make calls to the 800 number again for days and get other countries and again be promised and again await the fulfilment of it in vain. The unfair practices and stall tactics have been going on for months and has been extremely excruciating and distressful. The last person, Randy **, said it would be different this time, we will be refunded our hard earned money, will receive coupons and product as an apology and reimbursement for months of distress and hours upon hours on the phone, and the nightmare and hell dell has put us through will be over.

He sent a confirmation email like all the others before him, set up a date for us to be home for Dell to pick up the defective laptop, and when we did that and no one showed up, we contacted him over and over again only to be faced with the same trend and same scenario, disappearance of the agent and being ignored again! We are left in awe of these deceptive practices and how we have been robbed of our money and how hours upon hours of our time have been wasted and we have been lied to and then ignored. The stall tactics and misrepresentations are shocking and extremely painful and unfair. The Dell agents and supervisors we have talked to and have made promises and then disappeared include, but are not limited to: FRANCISCO **, LEO **, JANICE **, JISEL **, REGINA **, ROMANO **, RANDY **. We have submitted our complaint online many times and again have been ignored, We have been scammed out of our money and have spent months on the phone during our break and are in a great amount of distress over what Dell has put us through and the nightmare they have subjected us to.

I purchased a new Dell laptop with a Core i7-2620M processor. The laptop packing slip from Dell.com has the correct product, and on the top of the laptop the metallic sticker says Core i7. However the processor inside is a Core i5-2410M Processor. Though the computers look similar externally the processor is very different. The Core i5 has 2 Cores while the Core i7 has 4 Cores with hyperthreading. The price difference on the Dell Website is $200 more for the processor. A less technically inclined person would not notice this difference.

Is Dell Cheating the public or is the Chinese manufacturer cheating Dell?

I bought Dell Inspiron laptop last year. After 3-4 months it started giving me problems of blue screen, laptop gets hanged and brightness of laptop changes automatically. I took my laptop to Dell service center at Lajpat Nagar, Delhi twice but result is same.

I have registered my complaint in dell customer care also but was not able to get hold of any technical support person.

Now when finally my call to technical support is attended, my laptop is out of warranty by just 1 day. And now Dell people are saying that I have to bear the charges as its out of warranty. It is not my fault because I called several times on customer care and even took my laptop to service center twice.

I bought Inspiron 570 about nine months ago. It's got broken about three weeks ago so I called Dell's technical support for a warranty service.

Dell assigned a repair service through a company called Unisys. They missed their first appointment (I waited three hours), and they didn't even call me in advance. I called Dell and they made me wait so many five and ten minutes of holds, and promised to send a refurbished one instead upon my request, then next day a guy from so-called escalation department called me and said that they wouldn't send a refurbished one. So, I rescheduled a repair appointment again through Dell's technical department a few days ago, and they missed it again with no reason or even a notice in advance (I waited four hours).

I've been buying Dell computer since I was in college but after this awful services (actually no service at all), I will never buy anything, not even a mouse, from Dell again. Throughout all possible consumer products/services I have used, this is the worst so far in my entire 39 years.

Purchase ID **. I bought new computer to replace 5-year-old Dell and took it, in box, to Staples to be set up and have new MS Office installed. System has never worked right. Freezes, internet slower than that on old computer, shortcut icons do not work, computer locks up when game disks inserted. I contacted Dell several times, resulting in e-mails requesting information which was provided, but then e-mails were from non-monitored addresses. Contacted several departments via e-mail with no response. Lodging a complaint with Dell is like throwing a pebble into the Grand Canyon--you never hear.

I hit bottom. This computer sucks and so does Dell. I do 100% of my work online as I am the personal assistant to a New York Times bestselling author. I man her website and take care of her e-mails and all online affairs. This has cost me huge time losses and frustration, though no actual money. I did the second install on MS Office, so if I have to replace this wretched machine I will also have to buy another MS Office suite, which is very expensive.

My Dell Inspiron mini ** service tag ** express service code is not charging as the charger is defective.

After 2 years, my Dell laptop is dead. I'm deeply disappointed because I thought that products should last more than a year longer than the warranty This laptop (even on it's refurbished site) was touted as a powerhouse desktop replacement. Now it's nothing but a 15-pound paperweight!

I called Dell tech support and they want to charge me $59.95 to talk to a tech support person. How can you troubleshoot a computer that won't even power up? I bought a new battery and it didn't help. This is ridiculous.

I just bought a Dell Netbook through my cell company because of their reputation. I am seriously ticked off and disappointed! Dell, Inc. has proven to be a serious disappointment to me. When my warranty was still valid, they didn't hesitate to help. Now that I didn't want to pay for the extra warranty, they want me to pay them to tell me there's nothing they can do.

My IT tech at work and the tech at a computer repair department in a store said it looks and sounds like a bad motherboard, $500 minimum to replace. This is ridiculous, and Dell hasn't heard the end of this from me! I have had loss in productivity and no access to the files unless I take out the hard drive and try to recover the files.

I have had a Inspiron replaced once, and replaced with one that also has problems. It seems that the company is replacing new products with old parts. Second computer also has had problems, so the company said they would replace it. When I tried to contact them about when I would receive the computer, I could not get anyone in the exec. office to take my call. Worst company ever to deal with. Do not buy Dell, if you have a problem, you will be stuck!

On March 19th 2011, I ordered a Dell Inspiron 15 15.6in Display 3GB Memory Black Laptop D1500S1 for $822.97 from Purchasing Power of 1375 Peachtree Street, Suite 555, Atlanta, GA 30309, (866) 305-3390, that was delivered by FedEx on April 5th with tracking number **

I discovered within two hours of speaking with a Dell Support member that the hard drive was corrupted as the laptop would not allow me to log back on or do other features. Dell sent out another hard drive the next day. After two hours of speaking with several representatives again, it was discovered that this laptop was not set up for a wireless connection under the Change Adapter Setting and that it was damage as it poured out very hot heat every time it is running. The Dell Support representative then transferred me over to Purchasing Power to have it replaced or refund my money as I still had a 21 day warranty on it.

Now, I am very upset and without a laptop as I am making payments on it. I feel that I was given to every Dell Support member within the last two days with each telling me to perform various tasks and transferring me over to other workers who mostly spoke little English and were very hard to understand.

It took at least two hours of my resting time after coming off a 12 hours night shift and ten hours before I have to go back in to talk with and troubleshoot this laptop each day with Dell non-English speaking representatives. My daughter is coming into town this weekend to receive this laptop as an early Christmas gift to use for her classes. Now, that will be impossible.

I have $91.00 coming out of my paycheck bi-weekly paying for this product and other products I ordered from Purchasing Power. Therefore, I am paying for an item that is unusable and corrupted. I was told by a Purchasing Power representative today that it will take them 5-7 business days to get back to me with this issue!

Dell's laptop (XPS 1640 studio), which I finally finished paying off, keeps overheating. Dell replaced the heat sink and board for this same reason, a total of 4 times in 2 months and a total of 7. The warranty states that if there is a problem that Dell cannot fix and has had 3 incidents or more dispatched, then the consumer shall be sent a replacement laptop. Thanks, Vick. I have been ordering batteries at a quantity of 20 x 42.50 for years, and also AC adapters for the 32 at $8.97. This was a procured price that has all of a sudden been taken away from the home/employee discount/higher learning departments.

I purchased a Dell laptop in Sept. 09 and within 4 months, the hard drive died. They sent a new one but I showed a concern that this should not happen to a new computer but they assured me that this was a fluke and would not happen again. Well in Feb. 2011, the hard drive again died. The only customer service reps are in India and even though they are polite you can't get anywhere with them.

I feel that this particular computer is a lemon and there is a problem between the computer and the hard drive. Instead of offering a second laptop or offer some kind of good customer service, you just get the attitude of to bad deal with it. This has cost me money which I don't have. Be assured I will never purchase another Dell product or will many when I get the word out.

I purchased a laptop from QVC in February 2010. Since then, I have had 4 issues with it. Each time contacting Dell only to have them try and get money from me for one thing or another. When my hard drive failed in January 2011, I was told that my hardware warranty had expired and I needed to pay $249 to get a solution. I did that. This week, on 3/2/2011, my wireless adapter stopped working and I contacted technical support again. I simply asked, "How do I find out if my adapter is bad?" to which they replied that it is not bad (no troubleshooting occurred) and that it was a software issue.

They went on to say that unfortunately, my software warranty had expired on 2/25/2011 and that to re-up would cost $249. Again, no troubleshooting. I argued it and they finally (after 30 min) said they could do a one time fix for $130. I told them I was done with Dell. I went to Staples and asked them to which they said to try and restore to a point in the past when it was working. I did that and it was fixed...for free. I logged a complaint with Dell today to which they lectured me on why warranties are important and then thanked me for my feedback. That is it. Nothing more. I, nor anyone in my family, will ever purchase another Dell product to which they thanked me for my feedback and provided no support except to their financial gains.

I purchased a Dell laptop on 10th February and there has been a crack on the screen within 2 weeks of my purchase. It has been handled with extreme care. There has been no such incident that might cause this. From the crack, some black ink is spreading on the screen. I have contacted Computer Source, the place I have purchased it from. But, they are claiming it to be a physical damage therefore, it will not fall under my warranty. I choose Dell over all other companies due to its fine reputation, but being their customer I am extremely disappointed with their service. Please see to my problem as soon as possible.

I bought a Dell M1210 and M1710. The M1210 had an NVIDIA 7400Go video card, and the M1710 had a 7900GTX card. The M1210 failed and blacked out first. I had it checked and found out that the video card died. The M1710 also exhibited some video problems before finally dying out as well. I can't afford to buy replacement GPUs for these, as they are pretty expensive and will eventually die again--due to the factory or design flaw which is now well-known for these graphic cards. If NVIDIA is willing to replace the dead GPUs with a new fault-free design, I'll take it.

I wanted to buy a Dell laptop that I saw was advertised on a billboard. It can be found at something beautiful.com. It turns out that it's a business laptop by Dell. When I used the help website to facilitate the purchase, I was informed that I could not use my Dell Preferred account to purchase the computer because it was for business. I could use a credit card.

What sense does this make? Are you in business to make money or not? Why do I have the Dell account if I can't buy a Dell product? What do you care if I own a business or not. Do you want the business? Your site turned down an $800 plus purchase because I was not a businessman with a business account. Is their money a different color? Debt on a credit card is a debt! What kind of business plan would allow you to turn away an $800 purchase?

I placed an order with Dell for a new laptop, which I canceled within 24 hours. I have yet to receive my money back! This is unprofessional. I never received a refund and I am filing as many complaints as I can. Also, my company has a contract with Dell for new computers that we will not be renewing in several months as their customer service is horrible and managers hang up on you!

I purchased a Dell Studio 15 laptop and suddenly stopped working after 18 months. This was not our primary computer and was used by our daughter to do homework assignments (mainly word documents, etc.). No online chatting, computer is in mint condition. I called Dell for support and they tricked me into buying a one year extended warranty for $239, only to tell me I had a hardware problem and that it would be additional money to repair. Without knowing what was wrong, I hesitated since a new laptop (albeit a much cheaper one) is not much more money. I would like a full refund for a barely used laptop that is rendered useless. I spent over $1000 for this computer less than 16 months ago and they are telling me it is this or that hardware (motherboard, fan, memory, etc.) All of which, I have to pay for because it is out of warranty.

We have about 30 of the OptiPlex GX270 PCs with the bad capacitors. One caught fire and melted the processor by the capacitors. We had to evacuate our building while the computer was being removed.We would like to see if we are eligible to put in a claim to the lawsuit against Dell? Thank you.

I bought a Dell Esperion 17 online, received it yesterday, and I have spent hours trying to get it to work properly. I have been online with a technician since around 9 o'clock this morning. It is now noon. My CD/DVD drive will not read any disc. She has Representative ID **. Sunitha is remotely in my computer. She left it from 9:39 am to 10:31 am, and from 10:34 am now, and I waited until 12:00 pm. We are no further along than we were hours ago. I want to return this computer. I do not have hours to work on a brand new computer. I can't imagine how bad it will be for an older computer. Just send me whatever I need to return this computer and get my money back.

I have used Dell's promotion plan to buy an Alienware laptop. What a pity that Alienware was sold to Dell! The promotion plan involved deferring interest charges for one year. I have made arrangements for automatic payment to finish payments in one year. The last month, February 2011, I made the last payment for the last small amount left, $60.00 before the statement balance due date. They charged the deferred interest nevertheless, because the last payment was made a few days after the promotion expiration date.

When I was making the payment online, the due balance was $0. There was no special warning of the promotion's last date. It may be written every month on the statement. However, there should be a special alert of the promotion's expiration date during the last month instead of waiting for people to miss it. They could help people missing the promotion end date by putting the promotion end date and statement due date on the same day. But it looks like this is purposely planned in such a way to increase the possibility of missing it.

I made the last payment of $60 on February 5, 2011, but the promotion apparently ended on February 2, 2011. The statement due date was February 11, 2011. As a result, they charged me the deferred charges over $0 balance. Thank you for your help and offering us this service.

This is concerning Dell Inc. Yesterday, I purchased a Dell computer after chatting with a sales rep about "building" a computer on Friday, 2/11/11. She sent me a quote and confirmation number for my system. I also told her that I would pay on 2/15/11. She said that was fine, just to click on the email link with my confirmation number. When I did, I couldn't open the link, so I had to enter it manually (which eventually came up as Not Found). Before I did, I wanted to check my shopping cart, which was now mysteriously empty. But the sales rep said that I could call in my order and give them the quote number that way too.

I brought up the description page for the model of computer to look at, thinking that if I wanted to upgrade the video card to a better one before I made my purchase, I could check the prices first. The system that I planned on buying was there, but it had changed. Dell was no longer including a Wireless card in the price. Well, okay, that was weird. I called to check on it and place my order, and after giving my quote number to a different sales rep, she brought up my quote and told me that it was still included on my computer build. Okay, I was no longer stressed! Then, I tried to apply a $75 off "Coupon Code" I had just printed off of the Dell Web site that I got for entering their "3 Million Mile" contest. I was so happy!

The small print about the contest coupon says: "$75 Off systems $899 or above in addition to your standard employee discount (before tax, shipping and handling). Offer is valid 1/14/11 10 AM CT - 2/28/11 11:59 PM CT. Specifications, availability and terms may change without notice. Taxes, fees, shipping, handling and any applicable restocking charges are extra and vary. Dell cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors." My system had a starting price of about $1,300 before employee member, purchase, discounted, sale price of $999. I also read it as ending 2/28/11, and being valid "in addition to" my standard employee discount. It doesn't say "cannot be combined with sale price." Maybe I misread this one?

Dell sales declined my coupon code saying that it had "expired" and it was "no longer valid." I told her it said 2/28; she said that was wrong. After totaling my order, it was higher than my quote by about $40. On a hunch, I asked the sales rep to see if the Wireless card was still free. She said no. They are now charging me $39.95 or so because the offer in my quote is now "No longer valid," even though it was included in the system price 96 hours earlier. Hmm. I swear I read in the computer system description that the computer "system" build and price were valid until 2/28/11. But they took the Wireless card out.

My computer also offered free 5-7 day shipping, but I noticed that when I brought up my purchase on their Web site, I could have 3-5, 2 Days, or Next Day Shipping free also. When I asked to confirm this (because I was mistrustful and tired by now), she said that offer was "No longer valid," and was only for the first 200 customers. I totally don't understand that one. First 200 customers that buy what, or in what time frame? First 200 customers of 2011? Do people who order online click the option for free Next Day Shipping shows as $00 on the Shipping Charges line, and then later be charged $109? Fair enough. The ad did state free 7-Day shipping on orders over $899. I can accept that.

From the aforementioned legal disclaimer from their contest, I guess it leaves them free to do whatever the ** they want and ** on their customers. Make up the rules as they go along--make their numbers look good. I also noticed that they released their financial yearly and quarterly statements today 2/16--record profits in both. Did they cut all this stuff over the weekend to make their numbers look good? Felt like a punch in the gut.

Here is the part of their disclaimer that prevents me from filing a complaint: "Dell cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors." Will they cancel my order if I complain? Who the ** is running this company? Are they trying to run it into the ground? I cannot tell you how infuriating it is to be legally treated like this by a large company. There is nothing you can do--just take it and pray that your computer works good when you finally get it 3-4 weeks later. I am sick over the thought of calling their Customer Service people. I had to do it when I bought my other Dell desktop and my CD ROM didn't work. It was horrible!

Maybe they are right, and I am wrong. But they really need to make things clearer--more black and white--explain things better, maybe stand behind their advertisements and offers, and train their staff better. Ironically, this is a large computer manufacturing company, yet they fail to update their Web site--except for the prices--and taking computer components out without notice. Isn't it bait and switch when they advertise one thing or deceive into thinking an offer costs less, and then change it up when you are about to pay?

I had a problem with my Outlook Express, it could not send or receive email. I contacted Microsoft and they told me that because the software was installed on my computer by the manufacturer, then I should contact the manufacturer Dell. My experience with Dell "Technical Support" was one of the worst experiences of my life. It lasted for nearly 3 hours with 6 different people and in the end, the problem was not resolved. Instead, one of Dell's "support" staff made matters worse by deleting all the emails in my sent items folder, so that I now have no record of the emails I have sent to anyone, ever. When I complained that this had happened, they said (it was a supervisor who said this) that they had no record of this and that therefore if my emails had been deleted, it was not their fault. They said I would have to pay $59 for them to restore the emails because my computer was out of warranty.

I then told them that I use a equipment which records all my telephone conversations by default (I installed this equipment two years ago for exactly this reason: I was sick and tired of the incompetence of certain technical helplines and other so-called support staff). The supervisor kept on insisting that the incident did not happen because they had no record of it. When I first phoned Dell, I had to go through the irritating identification procedures which we all experience from time to time (except I did not know that I would have to do this several times). They also told me that my computer was out of warranty and therefore I would be charged $59 for this. I gave them my credit card details.

The first person I spoke to (as they all did) assured me that he would resolve the issue. He put me in no doubt that he could solve the problem completely. This confidence trick, it turned out, was the only thing the man was competent to practice. At first, I was asked for the computer's tag number and I told him that I did not have access to this as the computer was placed behind a wall and was impossible to get to. But I did point out that they had sold me the computer in the first place and so they should have a record of this tag number. He asked for my name and post code, and was thereby easily able to locate the tag number. I was encouraged, but it was a false hope, because he spent the next hour (probably a bit more) achieving nothing. I saw the screen as he worked on it. He repeated several procedures over and over, I had to walk him through certain things he was doing wrong. Eventually, I formed the opinion that he had clerical experience but very little technical expertise.

After over an hour, I had to go away to answer my front door and when I returned, I found that I was talking to someone else (the first ** had obviously given up) and he assured me he would solve the issue. Then he asked me what the issue was. He could do nothing either. He left the scene of the crime as well, but not before he had deleted all the emails in my sent items folder. He just disappeared. I phoned back and got someone else. I had not been given a reference number because the previous two "support" personnel had both just vanished, so I had to explain a new "what the problem was". I also had to go through the same identification procedures again (which would be okay if I was assured of a result at the end of it, and I knew that this would result in nothing but disappointment).

This third person, at least, didn't just hang up on me. Instead, he said quite quickly "Thank you very much for calling Dell. Have a nice day, goodbye". And then he hung up on me. I phoned back and this time, got a woman. Again, I could not give her a reference number for the case because I had not been given one. I went through all the identification process again. She asked me for my computer's tag number. I explained that I did not have the tag number but that this could be found if I give her my name and my postcode. She disagreed about this.

One of the things, which characterizes Dell technical support, is that everyone tells you different things and everyone seems to have been trained in a different way. Nobody seems to know a standard set of procedures, except to proclaim that they are able to solve the problem even though they can't and even though they know that they can't. The other thing which Dell technicians share is their tendency to make things up as they go along. They proclaim that they know the reason for a fault, only to find that this does not solve anything. This goes hand in hand with their tendency to repeat the same procedure again and again as if it will work eventually. Making things up as you go along is quite irritating. Especially if you're paying for something and expect to be helped by experts and you find out (within only a few minutes) that the "experts" that are "helping" you are incompetent and that there is no hope.

On three occasions previously, Dell technicians have deleted all my Firefox tabs (I use Firefox rather than Internet Explorer for the reason that it is better). Having learned my lesson the first time, I told the next technician not to touch Firefox in any way. He promised me he would not and promptly closed it without saving the tabs, thereby deleting them again. The third Dell technician who did this assured me in the same way. Within 30 seconds he, too, had deleted all my tabs. This is why I didn't want to call the Dell technical support in the first place. I already knew they were clumsy ** from past experience. But then I thought that perhaps this time, things would be different. But this assumption was both wrong and naive. What could they do next? I wondered. Delete all the emails in my Sent Items folder, was the answer.

I was told that there was no record of the previous two hours and that therefore, the deletion of my emails had not happened. It was then that I told tech #6 that all my telephone conversations are recorded (I got the system specifically because of technical incompetents like Dell Support). This seemed to make no impression. If anything, he became more assertive, then aggressive. Eventually I gave up as it was clear that he would never understand the moral basis of not paying money to somebody to fix something when they had broken it in the first place. Two hours later, I had done a system restore and I had also opened up my web mail, sorted the incoming messages by size, then deleted the biggest ones. I started up Outlook Express again. I found immediately that I could send and receive emails once more. I had fixed the problem myself. Except a morning of my life had been wasted talking to ** and all the emails in my Sent Items box had been deleted.

I have not decided yet whether to release the recordings of my telephone experiences. I could easily convert this to a movie format and upload this to YouTube. When I have a spare moment, I think that is exactly what I'll do. In the meantime, I would urge anyone reading this not to even consider buying a Dell product of any complexity.

I ordered a Dell Inspiron with McAfee Antivirus protection package. The computer was 1 day old and already infected with multiple viruses! Dell support declined assistance or allowing us to return the product. I am in college and on a very strict budget. I saved for a long time to purchase this only to have a non operative $600 computer when I desperately need to do my school work. I will never purchase a dell product again!

I bought the Adamo laptop only to find a broken SIM card tray, scratches and loud static from any headphone when plugged into the headphone jack. My warranty was also out of date. I called on the 2nd of February or one day after I received the laptop to resolve the issue. I was told that I would be getting a replacement or perhaps an upgraded replacement that would arrive within 8 business days. This conversation took roughly an hour and half with a dozen transfer calls.

I called Dell to check the status of my replacement, only to find out that the reference number was from 2002. Then, I was told that a replacement was not available and I would have to get a refund, however, I should check for more options. I got call transfers over a dozen times, stayed on the phone for almost two hours, and got dropped twice. I was then contacted while having dinner and then the call was dropped again.

Basically, I was told that my warranty does not work in my situation and that I would have to get a replacement. And since they are unable to figure out whether or not I will be getting a replacement, I would have to get a refund. This is almost as if the warranty is inapplicable in any situation.

My daughter, Imani, received a Dell laptop from my parents for Christmas 2010 (less than 3 months ago). She was unable to browse the internet as of Saturday, Feb 5th, and called Dell. She was told that her laptop had "threats" and needed to purchase antivirus software for $200/yr. Their customer service is outsourced to another country and they offer no resolution.

I am in the final year of my warranty with a Dell computer. I have had problems with it before. But within the past 5 months, they have come back twice to replace the motherboard and hard drive. After the second time in those months, my computer broke again in early January. The Dell support center in India told me parts were delayed. I also requested either a replacement system or money towards buying a new system. It is now going on one month and I still have no clue what is going on. I spoke to a few supervisors and got badge numbers. But each time I asked to be connected to these supervisors, again I got told that they couldn't transfer me. I am sick of the runaround and need someone to step in. I have been borrowing a computer from a family member for the past month, but they need it back soon. I cannot do my job without a computer and thus cannot make money.

I purchased an Adamo laptop and had to return it three times. The company on the fourth attempt without my consent Federal Expressed me a "refurbished" different model with pixel issues. It had scratched components on the outside, missing software, incorrect O/S, and incorrect warranty. Also, it had no battery included, no O/S disk, and it was poorly packaged etc. This has been going on for over five months. I called and ended up being transferred at least four times per call. I never received a call back.

Oh my! Reading all your experiences on Dell chargers and laptops is horrific, and I am experiencing it right now! I purchased my Dell laptop last July 7, 2010. After 3 months of use, the charger suddenly was not working anymore, so I called the Dell technical support. Then, on the first week of November, they replaced it with a new charger. Then, 3 days ago, after 3 months of use again, the AC adapter is not charging again!

I called up Dell technical support. They want me to send my laptop to them for repair. I don't know what will happen, but based from your experiences, your laptops were not repaired at all!

I don't want to burn my house because of defective AC adapters of Dell! Luckily, my laptop is still in warranty, but what if it will be out of warranty? Will I have to purchase a $250 US motherboard? They are offering me now to extend the warranty by purchasing warranty from them, but I told them that I need to think about it. What shall we do? We need to do something!

My motherboard had to be replaced around a year and a half after my purchase because of the NVDIA graphics card (the problem began with lines across the screen which got worse and worse). Now, 3 months after the warranty expired, the laptop has died. According to the lab, again it has something to do with the NVDIA card shorting out and causing the electrical cord not to work when I plugged it in. Again, I was told that the motherboard would need to be replaced.

I read that Dell International was adding an extra year to the warranty because of the NVDIA issues, so I called Dell Israel and they said they were not going by that decision. So, I am 3 months after warranty expiration with a dead motherboard/computer because of the NVDIA card. I am looking for a new laptop, and I will never buy Dell and NVDIA products or anything with them again. They've lost me forever. I will not invest in replacing the motherboard because it will cost me a quarter of the price of a new laptop, and they want to put in a motherboard with the NVDIA card again. I am angry and disappointed. This was a big investment for me and it is a total loss.

My father ordered me a new laptop (Dell XPS 15) which arrived in November 23, 2010. By the next morning, it wouldn't turn on. November 24th, a tech guy came out, gutted the whole thing to put in a new motherboard and it still wouldn't turn on. He suggested I ask for a replacement, and he put the order in. He said it would arrive in 7-10 business days. It never arrived. I called them on December 2, 2010 and ask where it was. I was told to call back later. I called back the next day and was given an order number and was told it will arrive in a few days.

I check the order online and found out it wasn't even put in until I called on the December 2, 2010. I called to check to see when it will arrive and was told to wait for a few more days. I filed a complaint with the BBB and to my surprise, someone called the next day. They said they don't know when it will arrive because they're low on parts and it wouldn't get here until December 28, 2010. I was told it was too late to get a refund. I hung up the phone and called Dell back, asked the new customer rep for a refund, which they put in.

They were suppose to send a shipping label, which they didn't until I called them back 3 times, two days later. I shipped out two packages, which all arrived by December 15, 2010 and was told it would be refunded. I received a call a few days later, stating the refund has been put in and it would take a few days. Few days came and went, and then I was told around December 29, 2010. That whole week came and went with no refund. I spoke with them today, January 3, 2011, and now he's saying it's still in process and could take up to January 16, 2011 to refund. Nobody there knows what they're talking about, so they make things up and lie so you'll get off the phone with them.

Generally, I have been very happy with this company over some seven years. They have good equipment and excellent service agreement, which I have always kept current. A month ago, I had a little problem, and now, a bigger problem (apparently with a virus). To my dismay, I have discovered that the company has decided to unilaterally change the terms of the agreement, so that it now, apparently for something like a year, only covers hardware and not software for which now a customer must pay extra for at a stiff price.

Tonight, I was quoted $129 to handle the virus problem. In the past, absolutely everything was covered with the possible exception of dropping the PC down the stairwell - hardware, software, virtually anything one could think of including replacement of a hard-drive, CD-Rom drive, the mother-board, and eventually an entirely new computer (and yes, a number of software-related issues). I could just pick up the phone, and it was handled, as a matter of course, nothing unusual.

As it happens, I seem to have handled most of the problem by sitting here for a couple of hours tonight and putting on my thinking cap, but I am utterly disgusted with this firm who obviously has betrayed its customers, and with regard to one of its most highly regarded features, for which it was well-known. As a final thought, when I had an agent on the phone, I remembered that it is almost time to renew the contract, so I asked how much for a renewal including the software feature. Maybe, this would be the way to go and only a few dollars more, but no-go. $129 for the basic contract renewal which is higher than I have ever paid for (My best recollection is that I paid about $150 for a two year renewal last time) and an additional $239 for the software service. Whew!

This sounds like a violation of the original agreement to me. Can this be enforced? I don't understand how a company can arbitrarily and unilaterally change its mind about what is covered by a service agreement/warranty. It is not as though, when I renewed it two years ago, they offered me a choice about which plan I wanted to go with. I just paid what was quoted me to extend the original plan.

Expect to have an extended warranty shoved down your throat even if you don't want it. After many years of buying nothing but upper-end Dell computers, I find myself with a line item on the invoice of $159 for an extended warranty I didn't order and don't want. It's already billed to my credit card so I'm out of luck since Dell says it's non-refundable. For the $159 gain, they got out of me on this year's computer purchase. They'll lose all future sales of $2000-$3000 apiece every three years as I replace them. How smart is that?

I have a Dell Inspiron laptop that has been having issues with the graphics. I get blue checkerboards and yellow barcodes all over my screen. It then freezes up, and upon restart will not show anything. It lights up, but remains black. My husband has sent this computer in 2 times to be fixed, costing roughly $200. I use this laptop for school, work, and my personal home business. I am very upset that this is happening! I paid a lot of money for this computer and I rely on it daily! I tried to call Dell and talk to them about it, but they want to charge me a large fee to even look at it because it is no longer under warranty. When asked about the graphics card, they swear that they know nothing about it being known to have issues.

In February of 2010 I purchased a Dell Inspiron 1545 laptop computer. In October of 2010, I started having problems. My computer power would be on but the screen would be black. I also get the message "hard drive not found" After multiple, lengthy phone calls to Dell tech support, I was told that it must be a software problem and I would need to pay to repair it. The tech support was difficult to understand; they also seemed to have a hard time comprehending what I was trying to say. I really felt like the support person had no idea what they were even talking about. Dell wants me to run diagnostics with every call and has asked me to restore my computer to factory settings 3 times. Obviously, it didn't work the first time; why would it work the third time? I have spent nearly six hours in all on the phone with Dell and my problem has not been resolved. I do not believe I should have to replace software. I would strongly discourage anyone from purchasing any Dell product.

Dell computer is a nightmare. I bought the extended warranty and suggest that you do not. Two house calls and it still doesn't work. My calls to India go unanswered. I will try to get the money back for the warranty. But this is the worst service I have ever had on any product. It cost me $1,200 plus a warranty they will not honor. I took 1/2 day off of work. Horrible experience. I will never buy a Dell product again.

In December of 2009, I purchased a Dell laptop. I had it specially made for me; I am a full-time student and mom, so I wanted to make sure I had the latest Microsoft Office software and I wanted to be able to edit photos. I also chose the color. I paid over $1,000.00 (for the laptop, tax and shipping).

A little over two months later, the hard drive crashed. I was sent a new one (which I had to install myself, because that's all my warranty covered). A month later, my optical drive crashed and the keys on my keyboard started falling off. I was sent a new optical drive and a new keyboard. I was supposed to install them myself, but the screws were stripped, so I was allowed to send it in. Three months later, my motherboard needed to be replaced and my touch pad wasn't working. They sent someone to my house to replace those. Three days ago, I wasn't able to boot up my laptop at all. I called and was told it was my operating system and that they would need to do a system restart which would make my computer like new and also completely erase everything I have saved.

At this point, I was a little upset. I never once raised my voice, but when I asked why I paid $1,000.00 for a laptop that has this many problems, I was directed to a supervisor. He informed me that everything that has happened to my laptop is normal and because they had run tests over the phone with me that said my hard drive was fine, my operating system was the problem and Dell has no control over what I download or access on the internet. He also stated that as a computer user himself, he always backs his files up and this would be a good idea for me seeing as how I've had so many problems. He also said that I should be thankful that Dell has replaced all of these items free of charge, because that saved me thousands. He then suggested I renew my warranty which ends on 12/26/10.

I purchased a Dell laptop in February 2010. I had the laptop for about 3 months and then I started having problems with it. I contacted Dell and they sent me a new power cord. That did not solve the problems. The computer started shutting itself down. They had me send them the laptop claiming that they would be replacing the motherboard in it.

When I got the laptop back, I found that all they did was replace the charger once again. They then set up for a technician to come to my home and replace the motherboard. After all that, the laptop was still not working correctly. I dealt with the issues of this laptop for about 3 months before Dell decided to send me a replacement laptop. I got that laptop and about a month later, the power cord on that one died. So I contacted Dell once again and rather than doing the runaround, they decided to just send me yet another replacement laptop.

I received that laptop today. When I went to load a CD into the CD-Rom, it will not load my CD. I contacted Dell and they tried to fix the issues to no avail. They then proceeded to tell me that I need to send them the laptop back to be fixed. I told them that I do not wish to deal with this runaround once again and I would like a refund for the amount of the computer that I purchased. I am told that they will do this. They asked how I purchased the laptop and when I told them that I bought it at WalMart. they tell me that I can not get a refund because they do not do refunds for computers bought at retail stores.

I purchased my Dell Laptop in April 2008 and have had nothing but hardware issues since the get go. I spent hours with their tech support over the computer crashing and after several re-boots they elected to give into my requests for a new hard drive. Then in one year's time the computer crashed again for good. The hard drive was replaced, the web-cam, the web-cam microphone, now the CD burner is faulty and again, it has crashed. Then when I call Tech support they are so kind to inform me that my warranty on the computer will expire in April 2011. I guess that is when the computer is supposed to start working seamlessly? I have asked for a refund then I was informed the computer was 2 years old and this was impossible.

On my repeated requests, you didn't call me and I have no idea what is happening with my order. Is this is the way Dell is treating their customers. I don't know if you understand the situation or not but this is highly irresponsible of you.

Do call me tomorrow or I have to take some serious action regarding this. I don't care if you have to call from your personal phone or Dell is going to pay you for this but I have been calling you from last twenty days and you are not reachable and not available.

I have made a mistake of ordering a Dell laptop, hope nobody does the same mistake. As I told you before, I am a student of the Indian Institute of Management in Kozhikode. I am having my exams and I cannot study without a laptop. If I am not able to clear it ,then I expect my 6 lakhs Rupees of tuition fees from you.

Do understand your responsibility as you are the point of contact for me. I'm a highly disappointed customer.

My daughter's birth father, Leroy ****, purchased a Dell Laptop Inspirion 1525 on 5/19/2008. He purchased all the stuff for it including the extended 3 year warranty plus the 3 year LoJack system. The service tag is 4L89BG1. A case number 826562521 was given to me today, Nov. 27, 2010. Megan's laptop CD/DVD burner and player does not work. I called technical support for service. I spent over 2 1/2 hours having Niyamat remotely checkout the laptop. After which he indicated that it could be a hardware problem but if you purchase a software package today for $200+ he could fix it.

I was appalled and said no. He put me on hold and asked his supervisor for a solution. The supervisor obviously had no time to deal with a real customer but told him to lower the price by $40. I said no way again. I indicated to him that the extended warranty was purchased for this very reason. To be told 2 + years later we should have purchased another coverage is crazy and disappointing. I found this appalling as well as disappointing for my impression of Dell service. It gives me the taste of a switch and bait operation. First, they lured us into buying a Dell laptop and give us the whole thing about extra coverage. Everything is paid for until the warranty is requested. Then, this isn't covered but for a simple $200+ we can fix it for you. Where is coming from? Is this a type of customer service these days? I requested that her CD/DVD burner and player be replaced as indicated under your extended warranty and a written response within three business days to this request.

I requested full refund for my so-called service contract with Dell. I paid $272.66 but they only refunded $249, saying they do not refund the tax. I think this is illegal but calling them was a fiasco. I also had a $239 contract which they only gave me half of. Their service is the worst I have ever experienced. I wound up selling my computer at a $450 loss and also never received the $23.66.

I purchased an Inspiron 1545 from Dell in July 2010. After a few days, the computer went berserk and I had to do a system restore. I had received a lot of issues with the computer, from it running slow, to certain computers not functioning, or crashing. And at first I thought maybe it was a bug with Windows 7, since the computer was new and hardly had anything on it (and no, I didn't download anything to get a bug or virus or anything odd). In September, I got the horrible BSOD, and finally decided to contact Dell Tech support. Now, I had tried almost everything with this computer to fix it, including getting a registry program. The Dell Tech looked at the computer (through that tool that allows you to take over your computer) and told me to download a file from Dell and all should be well. It wasn't. It kept crashing, taking forever to load, and another BSOD occurred.

I put in a request, and then a long, horrible interaction with Dell began. To make a long story short, Dell Tech could not figure out what was wrong (and the BSOD happened 2 more times). A representative offered to give me a replacement computer. This was on October 5. I never received the computer and when I say never, I mean, up to this point, I haven't received it. It was sent to the wrong address, held up for unknown reasons, and I just kept getting the run around. I would be told "oh, it's in production, it will be to you in 8 days."

Now this has happened quite a few times since October 5, 2010. When I contacted them for the 100th time on November 9th to see the hold up, I was told, "oh, it's coming." By November 18, I attempted to contact Dell again. I found out the order was cancelled (and no, no one bothered to call me) because the computer was no longer in stock.

Confusion! I received an email that stated it was no longer in stock with a webcam in the color I originally purchased. So I told the representative, I didn't care about the color as long as I got the Inspiron 1545 as I was promised to replace the defective one that was originally sent to me. The representative responded stating that the model wasn't available at all with my original specification in any color, and offered a "similar" computer, a N5030, which I couldn't even find. I explained that I've been waiting on this computer for over a month, and I didn't want a "similar" (no, not better) computer. I asked for a refund, and was told this wasn't an option. I called customer service and was told the same thing. Then I was placed on hold for 10mins waiting for a manager. I finally hung up in frustration.

This just happened earlier yesterday. Not only did Tech Support not seem to know what was going on, but Dell refused to send the replacement computer. And now, they refuse to send me a refund because it's after 21 days from the original purchase? That doesn't make sense. They were the ones that constantly *** up. And to top it off, the computer isn't even available anymore? Between being bounced around different departments in India (the only time I spoke to anyone in the US was to be transferred over to India), being hung up/disconnected in online chats and in the middle of telephone calls (this literally happened 3 times in one day and I kept calling Dell back to back to back), from constant emails, and phone calls, I find Dell to be utterly horrible in their customer service.

I am currently complaining to any and everyone in regards to my situation. Ironically, from doing some research, I am not the only one who has experienced a situation like this. Not only did Dell's laptop suck (it was defective), their customer service fails to make amends with the customer although we know they can. Please, please, save yourself from months of stress and frustration. I've been dealing with this situation with Dell since September 2010, and have been waiting for my replacement computer since October 5, 2010, and to find out on November 22, 2010 that all of a sudden the computer isn't even available. They didn't offer a better computer or a refund, and they denied my request for one. The most they gave was "sorry for the inconvenience. " Really? I'd say it is way more than an "inconvenience".

Today, Dell called and informed me that they would send the Inspiron N5030....oh, and $50, as a "customer gesture" for the inconvenience. Really? Not only has it been over a month since the computer was supposed to be returned to me, and a huge amount of mistakes on Dell's behalf, but they sent me a faulty computer in the first place. And refund is not an option? I do not think so. I have already contacted BBB (which, surprisingly, a lot of customers had to resorted to), and I have put bad reviews in online communities and yes, apparently Dell has done this, or something worst, to a ton of customers out there. If I never hear of Dell again, it would be too soon.

I purchased a refurbish laptop on July 10th and the motherboard unit went out on October 1st 2010. I called the technical support and they stated that they will get back to me with tech. For this product, the warranty is 24-72 in home service. They did not contact back for three more day and the person leave unrecognized name and had no ID number. When I called the number, it needed phone extension and I was unable to use the automatic system to located the customer service name. Customer service called back two days later and repeats the same message.

I called to complaint and was told right away that the unit was fixed and already repaired. I demanded that she rechecked, then she put me on hold for twenty minutes then say it's out of warranty. I told her to recheck and I waited another ten minutes. She stated that she cannot located the service tag number, so I gave her the service tag number five times. She stated that she needed another ten minutes to check. I waited for another fifteen minutes and she asked me for service number again. I demanded to talk to her supervisor and she said that I don't have to talk to her. I repeated my demand to talk to her supervisor, then she hang up. Again, she gave her name as Sonya but no ID number.

Five day later, I stated to the original male callback (from first contact), that I'm recording the conversation. He will get the technician to my house and replace my motherboard and Blu-ray.

On the October 31st, the technician called and I meet him on November 1st 2010. He replaced only the motherboard but not the Blu-ray burner. Upon returning home, I checked laptop via Dell support website and download Dell service tag ID number. It stated that my replaced motherboard comes from wrong model (less capable graphic card).

I went online and chat with another male technician and again after five different time of my information and service tag number (original motherboard which is different from the replacement motherboard with different service tag), he stated that I got correct motherboard. I asked him to recheck; it took another five minutes and he insisted that I have correct motherboard. He demanded that I get him the motherboard serial number. I told him that I'm not a technician and I do not know how to disassemble the laptop. He demand that for him to help, he want me to give him the motherboard service number. I told him that I'm a customer and he cannot demand me to do his job for him and I do not know how to take apart the laptop. He told me to chat/talk to his immediate supervisor and he disconnects the call.

A few day later, I called Dell again and demanded to talk to a supervisor. The supervisor take my call and complaint and transferred me to senior tech service to check my problem. Technician was very helpful and confirm that I got wrong the motherboard and he will send a blue-ray burner with it.

The next day, I got a call from someone who claims to be the rude male customer service and ask me what happened. I told him that I will record the conversation and he stated that he will take care of the problem and that he will send me an email for apology. I stated to him that I want a letter of apology, the supervisor stated that the replacement of motherboard was correct but as a favor, he will replace it again. I told him that it was not a favor and I'm a customer and paid for warranty, and that service contract must be honored. I told him that I want to talk to his manager and he said fine. He put me on hold for another twenty minutes then told me that none was available. I told him that I will file a complaint to Dell Corporation and for him not to call/contact me again.

I called Del and complaint, then the next day, another person, who claims to be the manager, called and I explained the problem and asked him if he can get my laptop fixed and get a letter of apology but said no. Two days later, another person called and stated that someone will replace unit and the blue-ray burner, then again, two days later, a service technician replaced both and correct unit. The service technician found other problem: screen have dark spot and he will tell Dell that it should be fixed. He cannot check blue-ray player at that time because there was no blue disc.

I send and escalate email to fix it or replace it before November 26th 2010.

I will be working out of the country for 90 day and return on February and would need the laptop. The manager called me on November 16th 2010 and told me that he will look for refurbish unit to replace it. I told him that I'll be leaving the country on November 26th and I need a laptop for my work and I need confirmation email when he have the unit.

On November 22nd, I got confirmation email but not guarantee to be here by November 26th. I send reply email that no one will be home and I need the laptop for work.

My computer keeps having a white out screen. My husband called Dell and after repeating this 6 times and being transferred about the same number of times, they decided to let him know that there is going to be a charge for what needs to be done. I always stood up for Dell computers, but never again. Even though every time I've had to call they transfered me from person to person. My computer is less than a year old, it is just a couple of months. This is highly piss-offable. I know people that have other brands of computers and they haven't had any problems. This is my second call for two different issues. This is ridiculous.

I have been having many "disk errors," can't do "restore" or "backup," can't "fix disk errors," says other issues. "Dell says the hard drive is okay" simply because it boots up and runs. I told them to honor the "complete 4 yr. warranty". They said it is a "software" issue. I and other technicians said the disk has uncorrectable surface damage and Dell wants to just wipe the disk clean and write over it. This does not "fix" the problem. It only eliminates the symptoms. I feel the disk is damaged and should be physically replaced.

On Nov. 13th 2010, I ordered 2 laptops! I instructed the sales rep to remove all previous info from her computer as the 2 new laptops were Christmas gifts! I had previously ordered one for one of my children 3 years ago. Thus, they had her email and work address (ship to address). Before I had completed the new order, my daughter was notified that 2 new computers were ordered and would be shipped to her address! She called several times to tell me this. But I was still on the phone with Aubrey ** in Nashville, TN completing my order. I gave Aubrey ** all the new information.

I stated, "Be sure they are billed to my address and shipped to my address as they are Christmas gifts!" He assured me quite rudely that "he knew what he was doing". When my daughter called the 5th time to inform me of the order, I was forced to say "Merry Christmas," even though I wanted to experience the look on her face Christmas morning! She promised not to tell her sister.

One hour later, the purchase info was emailed to me. You guessed it. It was shipped to my daughter's work address. After me telling Aubrey **, she no longer works there. Due to the economy, the store closed! Now here it is November 19, 2010 after numerous phone calls and emails. I have managed to speak to two young men in the Philippines that can give me the amount I will owe, but no other information! When I asked for a number for someone up the chain, I got another number for someone who answered with a very strong accent, an American name. I got no help except how much I owe when and if the computers are delivered. This experience has been time consuming and extremely annoying, especially when Dell employees intentionally mislead the public with giving fake phone numbers. I will handle this **. They never tell you the truth about your order. They just keep repeating the amount you will owe, with no computers in your hand. And you have no idea where the hell they are.

I'm on my fourth Dell laptop charger! First, two chargers stopped working. The third one caught on fire (not sparks but fire) after an hour of use. Now, the new charger (I bought it one week or two weeks ago) stops working after an hour of use and/or before the computer charges. Dell's customer service said that our warranty has expired and they can't do anything--we should buy a new one. I'm not sure how many times they will use this excuse. Will Dell wait until someone's house burns down before they will listen to someone?

I'm writing this letter so that I could be added to the list of people who have complained about the same thing. The most recent charger was not bought from Dell--it was another reason for Dell not to help us, of course. Their charger doesn't work right so what is the point of buying from them? Does it make a difference? How can we stop Dell or anyone else from selling dangerous chargers? Do we have to wait until, as I said before, someone's house burns down? Please, let us stop these chargers from being made and/or somehow get the word out so others do not go through the same thing.

I purchased a Dell Inspiron 1564 in March 2010. About 1 week my laptop arrived, I started noticing a problem with the touchpad. It would freeze, and when it wasn't frozen, you could move the mouse up and it would go left. It was like the touchpad had it's own sense of direction. This occurred, I restarted and it seemed to be fixed. This became a reoccurring problem, so in June 2010, I called Dell technical support. He tried to take control of my computer and fix the issue, but it did not work.

A technician was sent out to my home, and my touchpad and keyboard was replaced. It was working again, but as soon as he pulled out of my driveway, it happened again. A week later, the technician came back out, and replaced the touchpad and motherboard. Before he replaced those parts, he accused me of taking my computer apart and working on it.

I informed him that I didn't do that, and that only a week ago he was the one that took it apart to replace the touchpad and keyboard. This repair seemed to work until September. I began having problems with the touchpad again. I called back into Dell technical support, and this time, they told me this was a software issue which is not covered under my warranty. Dell wanted me to pay them over $250 for them to erase everything on my computer and reload all the software.

They wanted to charge me $80 just for the storage device to keep the data from my computer while they are reloading all the software. I refused. Now my CD drive will not open. I told Dell that I do not want another technician to come replace parts. I want a new computer. They offered me a refurbished computer. I told Dell I want a brand new computer. I didn't pay for a refurbished computer, I paid for a new computer. I could have bought a refurbished computer anywhere, but I didn't. Also, if I get a refurbished computer I want a full 1-year warranty, but they only want to give a warranty through March 2011. I am at the point now, I just want my money back and a computer that actually works. This was my first and absolutely my last Dell purchase.

I contacted Dell to purchase a Microsoft 2010 Office Suite at which time I had an issue with my audio system on my 9 months old laptop (Dell product). In purchasing the software, I advised the 1st representative that I had the audio problem at which time I was transferred to another representative who took over 4hr (remote access) to try and resolve the problem until 2am. She advised that she could not fix the issue and stated that I should contact the "hardware" dept. in the morning.

By noon today, I contacted Dell again because for some strange reason, I was unable to download software that I previously had on my computer. So I initiated another call for assistance and again the representatives wanted a great deal of money although they were unable to correct the problem. I was then handed off to another rep by the name of Jaspir ** who promised that he would note all the previous complications and issues at which time he passed me off to another rep (Nisha **) who could not resolve the problem and another named Stephen, all of which promised to resolve the problems (they were creating new ones) and none of did but of course they wanted money each time. After several hours of unproductive work, they all mentioned that I would have to pay a "nominal fee" before they could fix the problem.

Wow! I spent three weeks studying computer forums, investigating what I should buy. I bought four Toshibas in a row and since the demise of my last Toshiba, I thought I'd try something different. This time, I was going to get a nice, up-to-date processor and a good to outstanding dedicated graphics card. Before, I would just go to Best Buy and find what looked good and had the right price. I'm a bit of an impulse shopper.

Well, 2 1/2 days ago, I had decided on a Dell Inspiron. The 14R with a core i5 processor and the HD550v graphics card. It was a pretty good package for roughly 800 bucks. It had everything I was looking for. I'm not a big gamer but I enjoy playing games and I've always hated it when my laptop would not play recently released games, even after spending $1200 on a new laptop. I was so excited to get my new laptop that I spent $69 to have it shipped one day air. Like I said, that was 2 1/2 days ago. FedEx lost my computer.

I didn't receive it next day nor the day after. I spent the day on the phone with FedEx. They just can't find it. The dispatcher at the local FedEx finally gave up and called me and said he thought it was stolen. That's when the fun started because I called Dell. Oh my, Dell customer service is anything but! I think I talked to 12 Dell service agents trying to get this situation resolved. Dell would not send me a new laptop until FedEx said they could not find it. And FedEx would not admit it was lost for another 72 hours to one week. Remember, I ordered this unit expedited. Back to the Dell customer service agents, most of these I could not communicate with at all since their English was so bad.

Finally, I tried to cancel the unit and I wasn't even able to do that. I could not cancel without talking to some manager who would never call me back. I tried again and got the same runaround. I finally just sent them an e-mail cancelling my order. What FedEx told me, "Wait a week. It might show up." What Dell told me, "We can't do anything until FedEx tells us it is lost." So, in answer to the question, what notebook should I buy? Anything but a Dell is my recommendation. And please, please, get it shipped UPS or US Postal Service not FedEx. They are losers. From frustration to dismay and anguish in Tennessee, USA. Gawain

The last three updates sent by Microsoft have excluded my laptops from my wireless system. I had a technician to my home and got reconnected. I have three laptops. The iPad gets around the reconfigured wireless set-up D-Link but Windows does not. All three updates have shielded me from my wireless. I rebooted everything and it comes back. I had the wireless setup tested and I am told that it is fine. Only after updates do I have problems. I quit because it is causing me problems.

I have a three year warranty on my XPS system, an expensive system. My computer is only 2 1/2 years old. My hard drive fries and it has been like pulling teeth to get it replaced. It is under warranty, they admit it "will" be replaced and for free. But it has been a week now, in which I am losing money from lack of computer. No one has come and fix it yet. I am at a loss of what to do, baring legal action. All I want is the $200 HDD in my computer replaced so it will be back up and running. I do a lot of gaming and online business, including online banking and bill payment. This is something that has not happened since the crash of my computer. Every moment that I can't be on the computer are moments I lose interaction wise in the virtual landscape. They are also moments lost in the financial landscape.

I purchased a Dell studio XPS from Dell a little less than 2 years ago. The manufacturer warranty was one year, so I know my laptop is out of warranty. I was on the phone with Dell for approximately four hours and during these four hours, I was hung up on five times. All I wanted to do was find out what was wrong with my laptop so I could order the part that I need. They kept trying to sell me different warranty packages that didn't cover any parts, only software. My laptop is not booting up correctly when I start it up. It never gets to the windows start-up screen. Every time I get to a human, they need to transfer me and instead, they hang up on me. It's not very good customer service. I work for America's largest wireless company and if we treated our customers like this, we wouldn't be the largest for long.

I purchased an Inspiron 1750 in December 2010. I used it 8 hours and the hard drive and the motherboard went out. They replaced it with a refurbished computer, which worked 2 months and the same thing happened again. After many phone calls dealing with rude technicians from India, I wrote a seven-page letter to Dell's Legal Department with copies of e-mails and dates and times of phone calls and what was said. A technician was sent to my house to repair it. It lasted 2 months and the same thing happened again. Dell said it was a software problem and it wasn't under warranty. Microsoft says that Dell has to warranty it because that was part of the agreement when Dell purchased the software from them. I said, "You are telling me you are installing defective software and you have knowledge of this?" I turned over to a supervisor who had a technician try to fix it, but he determined it would be replaced. The replacement has worked about 2 months, and the hard drive and motherboard were replaced, again, last week. The technician who came to my house said it wasn't a new computer and screws were missing and loose.

My computer still isn't working correctly and I have been on the phone for 2 days and tonight the technician left me on hold without saying he was leaving for 45 minutes. I used another phone and tried to reach him using his ID number, but I was put on hold again for 10 minutes. So I hung up both phones. I left for an hour and there was a message saying, "I found the drivers for your computer, but you aren't available. I will call back in 20 minutes." The first call came at 7:02 PM and the second at 7:03 PM. I guess tomorrow will be interesting. I have already spent 10 hours this week trying to get my computer fixed. I guess it is time to write another letter to the Legal Department.

I ordered a Dell laptop in a pretty red color and thought it's a good product and got a good discount from work. Paid over $600 for it. First it was delivered to wrong address when I made sure that the delivery address was my mother in law's house because there is someone there all the time to pick up instead of FedEx leaving it at my door step and someone taking it, seeing DELL on the box. Of course they didn't deliver it to the right address and the FedEx lady was nice enough to call me, to tell me she will leave in my patio. Still this was unacceptable as my patio can be seen by anyone walking by.

So I left work 4 hours early (missing an important meeting and $300 in salary. I am on contract for my job). Then the speed and the hard drive of the laptop was not working correctly. I was not able to open up a CD with some simple pictures on it. It took overnight to download and still not all was downloaded. Then the tech on the phone for over 2 hours and 14min could not fix it. Then a tech came to my house to fix it. So he replaced the hard drive, the CD/DVD holder. As soon as he left, the new CD/DVD driver will not open and the touch mouse on the laptop has been disabled. Great. I am so sickened by Dell as you can see.

Now they tell me that the exact Dell laptop I want is not available and for all the inconvenience they caused me of being without a lap top all this time, especially during finals and school papers to be done before graduation next month. They won't upgrade me to a better laptop, which is only a $300 difference, which doesn't even compare to the problems and headaches I've gotten with Dell.

I think they should and they can. Otherwise, I will be filling a complaint with the Better Business Bureau and who ever else will listen. The point of my letter is that my company is offering discounts and gets their products from Dell all the time. If I send a copy of this letter to the promotions for employees department, they will be very unhappy. God knows how many more complaints there are with dell besides me. I am so frustrated..

I replaced a damaged Dell Vostro 1310 computer's hard drive and downloaded Dell drivers and newest Dell bios to usb drive so that everything would be current. I also performed the installation sequence as per Dell's website. Upon installation of the bios, the computer froze and now I have a plastic brick. Dell customer service wanted to sell me a mobo that costs more than a used Vostro 1310, and told me I shouldn't have updated the bios (idiots), and said they could do nothing for me as the warranty period was over. Thanks Dell, maybe I'll go spend another $800 on your crappy PC's, or maybe not! We also have Toshiba, Sony Vaio, Lenovo, Gateway laptops in the family and all have no problems over many years of use. Dell sucks.

I bought a brand new laptop a little short of 14 months ago and in the first month of buying it, my laptop was showing problems that I had to in multiple times call about. I was so upset that I spent so much money on a laptop that was already defective that I didn't even want it anymore. I still had a warranty at that time, so I wanted it replaced but they refused and said that they would fix it. Well, my laptop has had little problems here and there that were very aggravating but I am very busy with school so I don't have time to call and complain every time something happens. Now the problem I have is intolerable. The screen flickers on and off if it barely moves or is touched, and some times when I go to turn my laptop on, the screen won't come on at all.

My warranty ended two months ago and when I call to talk to Dell, they refuse to help me. They've been incredibly rude and unhelpful. They've hung up on me and yelled at me. It has just been a mess.They said that just to talk to someone about what my problem is will cost me $60 that I do not have. This is not including the fee that it will cost to actually fix it. They are extremely unreliable. I would never recommend them. I feel that I was ripped-off and taken advantage of and extremely disappointed especially, since my laptop has been defective since the beginning.

I am a college student will very little cash and what I did have was wasted on a piece of junk that I cannot do anything about now.

I bought a laptop computer 1 year ago. Since this time, I have been trying to get Dell to acknowledge that they sold me a refurbished computer that had two different drivers on the hardware. This resulting in the computer continuously freezing, preventing me from utilizing the system. I have spent countless hours with technical support. Even at one time, I paid $100 for tech support only 4 months after purchase. Every contact with Dell has been unsuccessful, either the person who called is not available or I am transferred to someone in India who want to go through the same tech steps that has been done several times in the past. I work and do not have countless hours to be on the phone with them. I cannot get a person in authority to resolve this problem.

I bought a new Dell PC. The SD card reader did not work. Dell online help said to load new drivers. I did and the new drivers crashed my hard drive. I had to reload Windows and lost data. After I got the data replaced, I tried to use the Dell gift card that was part of my purchase and it was expired. I lost time and effort restoring Windows. I now have a PC that can't read SD cards. It cost more than it should have (the gift card won't work). Too much money for a ** PC. I'll never buy a Dell again and I will tell everyone else to avoid them. I looked at their website to file this complaint first and could not find a legitimate avenue for contact.

I bought a new Dell PC. The SD card reader did not work. Dell online help said to load new drivers. I did and the new drivers crashed my hard drive. I had to reload windows and lost data. After I got the data replaced, I tried to use the Dell gift card that was part of my purchase and it was expired.

My ordeal started with the purchase of my Dell laptop. I had Dell computers for many years without any problems. The Problem started in 12/2008 when I purchased a Dell laptop. It finally got to a point after numerous problems and many, many hours on the phone with customer service and the technical department that they decided to send a technician to our home to fix my computer. The technician came, worked on it, left, and approximately a week later, had more problems. I called again and on the phone many hours again, they send technician again, he came, worked on it and left. Approximately, a week to 10 days later, it had problems again. I spent many more hours on the phone. They decided to send me a refurbished laptop and was guaranteed that it was a better quality than the one I had purchased. It worked okay for about 6 months, and it would occasionally start having booting problems, but would eventually come up. I dreaded spending hours and hours on the phone again.

Finally, 10/10, it died (yet again). Finally, called Dell and was told my warranty for the refurbished laptop lapsed 3 months ago, so there was nothing to do unless I wanted to pay them. I was told that Dell spent more money trying to fix my original laptop that the laptop was worth it. I requested to speak with a supervisor because the person refused to give me an address where I could file a complaint. I was put on hold and finally contacted. I went through it all again and again. I requested to speak to someone else. This went on for over an hour and half and numerous people and still they refused to give me an address. Finally, I hung up and called Customer Service again and talked with a woman and again asked for an address. She asked me for details and again I went through everything over the last 2 years and heard someone behind her laughing and her trying to hush them up. She finally gave me an address, but again wanted to sell me their service and I told her no again. I spent a total of 2 hours on the phone this time.

I bought a Dell XPS 630 from Dell with a 3-year warranty and they have been here to fix it twice. Now they say it is software, but the software was the CD supplied by Dell. They replaced the motherboard and the computer wants to update and then crashes. Dell wants $299 to fix the software, the software they supplied with the computer. The computer does not work and we have lost about $1600. If you try to get someone in the USA, they will not let you. All of the calls are routed to India and all they want to do is sell you an extended warranty, which I already paid for 24/7 service, which is worthless.

Since the date we received our studio 17 laptop the computer was not operable to the specifications that was supposedly installed on the laptop and that I had purchased. I will say that prior to this terrible experience with Dell, I had purchased two laptops for both my children when they entered college and was totally satisfied with those purchases. This purchase has been a total nightmare and has caused loss productivity in my home business as well as mental anguish and frustration for both my wife and myself as we have spent countless hours of our time on the phone trying to get assistance and resolution to our problem with Dell.

After this experience, I never intend to purchase another product with the Dell name on it in my lifetime if I can avoid it. I may have to use a Dell computer system with an employer but my plans are to never purchase your product again with my hard earned income. Our nightmare with this computer began when the shipment arrived to our home on 9/15/2010.

The computer, for some reason, was not programmed correctly and would not accept the MS software and other issues that I am sure are noted in your computer log from the technician that tried to correct the problem with the initial installation and activation process. That was the first loss of our time, spending over 2 1/2 hours attempting to resolve the issue. My wife told the technician that this was not acceptable for us to have a brand new computer out of the box that would require such extensive re-booting and that she wanted to return the computer.

The technician (Eddie, badge number **) insisted that it would not be necessary to return the computer (service tag 3Q1TVM1) but that Dell would ship an identical replacement computer and for us to keep this one until the replacement computer arrived within 2 weeks. I want to be clear and to go on record to say that our first request within 3 hours of operating that computer was to ask to send it back. We were reassured that we would receive a complete new system and not to worry. So, that was what we accepted and then proceeded to wait for the replacement to be shipped. I know you have all the dates in your computer log system of the phone calls generated to Dell support and I may have some dates wrong because I really didn't start keeping a log of my calls to your people until I realized that I was dealing with a situation that was not going to be easily rectified within the Dell customer service process.

I say that very loosely because I am keenly aware now that there is very, very little "customer service" associated with your processes. The processes are so cumbersome for the consumer that if you are not persistent in your endeavor, you can easily become so frustrated that you will just give up and roll over and submit to whatever Dell wants to do for you. Instead I have chosen to constantly pursue this process, even though I am totally exhausted and angry, because I know that Dell has neglected to provide me with the product that I agreed to pay for and that Dell agreed to ship tome.

Somewhere around the end of September I made a call to inquire about the replacement computer and was told that it was delayed due to some backorder on a part and that we would get the computer soon. I let that go until around the first week in October and by then I was totally angry and realized that Dell never intended to ship me a replacement computer for my broken Studio 17. By the way, the computer casing does not fit well into the outer mold of the computer and there are sharp edges on the right corner of the computer that is not acceptable as well.

On 10/18/2010, we spoke to a Joy and a Lacy and a Frances and I say this so casually but anytime we tried to find out any information about our computer we had to start the process from the very beginning each time with every low level service rep located in India and the Philippines. Even though we were told on several occasions by the managers, we finally got to that when you call and tell the rep to "escalate the call to a managerial level" because of our situation that never would happen. We had to spend hours explaining the problem over and over again and be transferred back and forth between customer care and technical support because each party always said that they couldn't resolve the issue but the other department could which was never the case since we still don't have this resolved.

Finally on 10/25, I thought I was going to get the issue resolved when I spoke to Joyce (Badge ID # **) and I informed Joyce that on 10/22/2010 we finally received a replacement computer; but guess what, it was a totally different Studio 17 laptop (blue in color with hardly any of the features that I had purchased). By the way, when I spoke to numerous service reps, their response to me on several occasions was "what is the problem, I see you received a replacement computer" without even realizing that it was a totally different computer.

They acted like I should be happy that I finally got the computer and now what is wrong. What is wrong is that I have a bill noting that I owe Dell financial services for $2,209.85 for computer services that I have never completely received from Dell and it has been documented since the day I received the computer. Anyway, on 10/25, Joyce informed me that once again Dell is sorry for the inconvenience this has caused us. After explaining my situation once again in detail, Joyce also informed me that the Studio 17 model was phased out now. That also upset me tremendously because when I ordered the computer I specifically asked the technician assisting me if this computer was the latest Dell model for 2010/2011 and was assured that I was getting the latest and best model. Another problem for me since Dell rep misrepresented the product you were selling to me.

I stayed by my phone on the morning of the 26th waiting for the promised call and no surprise to me, it did not happen.

OK, I said, this is the second time we were told that someone would call us and you did not fulfill that promise (you consider this good customer service). Even with me giving you this response, I am once again spending my valuable time re-creating for you my total anguish and frustration at Dell and your services. This is not good therapy for me and I resent having to respond to you by email to resolve this issue because we have more than spent countless hours of our productive work time on the phone with Dell reps.

I feel like I should send you a bill for my time spent being transferred back and forth around the world trying to get help and resolution to what I know is a clear cut error on Dell's part. The biggest joke is that you had an opportunity to correct this and I as a customer waited over a month to receive a replacement computer that was totally wrong.

I cannot believe that you are able to survive these economic times with this type of gross negligence that costs not only your time but is a total turn off to the consumer that can afford to purchase your products. Once I did not receive the call on 10/26, I called Dell support once again beginning around 10:30 am CST and the entire call lasted until my wife reached a Mr. D.'s voice mail and she left a message.

Let me say that the 21-day mark does not apply in this case because from day one I requested send this computer back to you and you promised that you were going to send a replacement computer and it has never happened. If you think that you are going to hold me to the 21-day return policy when you have not delivered on your promises then you are wrong. I will return this computer and all the products I ordered and I will not be paying a penny on the account that I have been billed. I was told that you were sending a return label for me to send the second Studio17 laptop back to you.

I plan on not sending any of these computers back to you until I get the approval to get rid of the original computer that was ordered. I expect that you will approve the return of all the Dell products that I had originally in good faith as a consumer intended on purchasing from Dell that includes: order #449021901; Studio 17 laptop: total of 1,807.82 (tax included); Inspiron Mini: $215.42 (tax included)Transfer Cable and wireless mouse: $57.79 (tax included); MS office Software: $128.82 (tax included). I am not keeping any of these Dell products and I expect you to either send someone to pick these items of from me with the appropriate approval notice from your "customer service" department or I plan to personally drive to Dell Headquarters in Round Rock, Texas to deliver them to someone that will take them.

I have had it with Dell products and lack of service and I will never purchase another Dell computer again in my lifetime if I can avoid it. I will say once I again I resent with great animosity your lack of courtesy to send me an email message demanding me to respond within 48hours to this message after all the countless hours I have spent and consumed with trying to resolve this issue with Dell.

You already know exactly what the problems are with this order and you have and are continuing to refuse to do anything about this problem. I will pursue legal action if I am forced to do so and I will be contacting the Better Business Bureau and any other entity that I can find to listen to my concerns about Dell if this is not resolved to my request. Finally, just to be understood, I do not want the computer order number 449021901 that includes a Studio 17 that was purchased on line order to include a package deal with discount for a mini Inspiron computer. I request that Dell provide me with the appropriate return labels to send all these products back to Dell.

I am informing Dell financial services that I will not be paying on this account until this matter is resolved to my satisfaction as a consumer that has been undermined by the Dell's service guarantees that accompany the purchase of this product. I expect a response back from you within 48 hours of receiving this email just as you expected of me, the consumer that is totally disgusted with your services at Dell. I will try my best to get this to anyone I can at the Dell corporate office level even though it will probably not be viewed as a significant issue for the customers Dell serves. Fact is that Dell lost this customer and my money will not go to support you any more.

I ordered a Dell laptop to be delivered overnight for my friend in NYC who needed it immediately and I live in LA. That same night, I got a call around 6:45 or 7pm that the zip on the recipient's address was incorrect and that I would need to call them back with a correct zip for them to ship it to my friend. The guy on the phone gave me above number and an order number to call back with to correct the zip code. So I called my friend, confirmed her address to the one I had on my original order confirmation letter and called Dell within 5 minutes to tell them that the shipping address was correct. But, I kept getting told by the voice system that customer service was closed for the day and that I would not be able to reach anyone till the next day!

So I called the next day to ask why they would make me waste my time calling them back the night before when they were closed and also to verify the shipping address. I get told by Jervin that my shipment was already delivered. When I asked where it was delivered to if the address they had was incorrect, he gave me an address with the street to be the one in NYC and the state and zip code of LA 90066! I asked him why they even delivered if I was supposed to call back and reconfirm the address and he said that it was out of his hands and already at the courier and that I'd need to wait 7-10 business days for the order to be shipped. What?! I asked him again how they could have delivered to an address that does not exist and that they needed to fix this asap because the delivery had to be made asap and I was told, "Ma'am, I am doing you a favor." What?!

I then told him that I have a confirmation letter stating the billing address as mine and the delivery address as that of NYC with the correct address, so how could they say they were doing me a favor when it was being shipped to some non-existent address in LA. He said that it could be an error on their part or on me! So I asked him how it could be an error on my part when I have the confirmation letter in front of me with all the correct addresses and they are the ones who shipped to some munged address on NYC and my LA home address! Then he said that maybe the tech at the online end of the system entered it wrong and that the package would be sent within 7-10 business days!

He said that the shipment was already at the courier and once they go the tracking number, they will try to correct the address then and have it reshipped. So I asked him that if the package was at the courier and they were originally going to deliver in one day then what prevented them from having one day shipment when they corrected the address, he just said that it will take 7-10 business days and he was sorry and again re-iterated that the error could be the online department or mine.

I don't understand how it could be my error when I have the confirmation letter with the correct information. The he recommended that I put in another order and that I can cancel the original order! Are they mad?! After they mess up, then ship out an expensive package like a laptop even though they said they had to wait for my confirmation call! Then try to say it's my fault that they messed, they want me to place another order? And get screwed by them willingly?

Eventually, he said that he was going to personally keep watch on this package and that once he got a hold of it, he'd try to send to correct address. So I asked him whether he had the correct address at this point (since at no time had he asked me to verify any shipping address) and he said, in a voice as if I was a child who did not understand, "Ma'am I can try to take that information now but I will need to call later to confirm."

Excuse me?! Isn't that what software is for? Don't they have a tracking software for where shipments are going to? Don't they have software to keep track of my order and make notes!? He had the gall to tell me that he was going to try! He did finally take the address. Only God knows if he was writing it on a tissue paper or what! When I asked why he can't expedite the order once he gets a hold of the courier, he said it's customer policy! Huh?!

The problem I'm having is that (1) they call me to confirm an address and ask me to call back and the number they gave me was already closed for the day! (2) When I call back the next day, I learn that the shipment was already sent out without my confirmation to an address that was a mix of the recipient address and my address. (3)When I ask how that was even possible, I am told that I made a mistake when I have a confirmation letter with all the correct information and they would not believe that I had such confirmation. (4) When I ask when the shipment will be sent correctly, I'm told that they will try to correct when they can and there was no priority put to my order!

What kind of customer service is this where the customer is told that it is their problem that they messed up? What kind of company is this that they can send out a shipment without confirmation when a customer is specifically called to correct something that they have done? And what kind of company is this that they don't have the confirmation emails and order status that they sent to me on hand to verify?

Hi! I had ordered dell -Studio 14 New Laptop. I received the order and it worked for four hours. Then I had to call Dell and they replaced Mother Board after 7 days. Then he found the Display was not working. Then one more 10 days to replace the display. The representative says the CD Drive was not working. Then, I had to call Dell and they agreed to replace the system saying that Dell would call me in two days to reconfirm the order and its over two weeks no one turned up to me.

Then after calling them again, they asked me to submit some documents and after 15 days after I call them. They had sent mail to some junk email about the documents to be mailed by me. After calling me, they had changed the email and then asked me to send the document list. After this is done, I am waiting for another 20 days and nobody turns up to me till now.

Everyday, I am calling the Customer Care number, only to talk to the voice mail and then hangs off after 20 minutes of hold. If you check the received calls list, you can find my number 10 times a day.

Kindly help me in this regard. Thanks.

I purchased 2 Dell computers and regret that I did. My son has an XPS M1530 which is supposed to be a gaming computer. After a few months the computer would not play games properly. Every time I call they make me jump through hoops and the problem is never found. I have spent countless hours running hardware tests to which nothing is found but the system runs poorly. I have a in home warranty and have never been able to get a technician to come to the house.

The other PC is an inspiron. I spent $200 dollars for a year subscription for software help. The pc would not download software from the internet. After 6 hours with 3 different technicians running the same tests software still would not download. I re-installed Vista myself out of frustration and the PC downloads. When I called and asked for the $200 back a manager was supposed to call me and never did. I have a dispute filed with Discover Card.

If you buy any Dell product is prepared for a phone system that is inadequate when you call, getting transferred to many departments having to repeat the same thing over and over, being cut off from the phone call, and a complete lack of honoring any warranty. It is so frustrating I hate to call and I think that is what they count on, you giving them your money and the consumer giving up with any problems due to the run around Dell gives you. I am sure the people in India are laughing at the stupid Americans who buy their act and their junk electronics.

Dell sold me a 4-gig Intel Pentium with all functions to write my own programs; media package, a remote, and most critical, a package deal of Electronic Repair Programs for a business they now say they never had, even though they promised them for a year and a half after cussing me and refusing return that caused me to have a stroke, forgetting all my electronic training!

I also had a heart attack learning they never had the programs in the first place. They later told me they can do anything they want; after promising to take the interest off my account. They sent a 1-gig dimension E521 that never worked right. Junk! They did send 2-1-gig memory cards I have never installed. Years later, Kingston had that for $16.00 at 25% off at the time sent. Dell committed fraud, selling what they never had and laughed at me being sick, bedridden at times and told I can die any second; even though I now do better after pacemaker and killing firing to heart but have blood flow less than a garbage tie wire.

I mam totally sick of Dell. I couldn't start business, I am disabled, have no income, am out nearly $100,000.00 medical and I had $80,000.00 stolen from me while in the hospital. I had to sell my farm land to keep my home. I now have nearly nothing but hatred for a lying, cheating fraudulent sorry company that needs to burn to the ground or at the least, put the owners in jail where they can't destroy lives as they have!

I have been purchasing computers from Dell for many years now. I have bought about 7 computers in 2004 for myself and friends. I have had issues with my two computers and two of the others.

My first was a desktop bought in 2004. They had to change the hard drive 3 times. My second, a laptop, was bought on October 12, 2009. It was replaced after about 2 months with a refurbished laptop. Then it was replaced again in September 2010 by another refurbished laptop. The laptop shut down after about 2 days. I threatened to call the Department of Consumer Protection because they would not respond appropriately and then they sent me a new laptop on October 20, 2009.

They told me that I had to buy warranty for this computer because the warranty was transferred from the computer bought on October 12, 2009 and it expired. The same issue occurred for the virus protection. I've spent countless hours on the phone trying to resolve issues with my computers. What I find is that there is no one here in the United States for you to complain to. Because of this, you have a very difficult time resolving issues.

Every time that you call, they keep telling you how much it is going to cost for repairing the computer even when it is only months old. They also tell you that they are doing you a favor helping you. My new computer does not have a warranty and if something happens again, they tell me that they will not be able to help me because it has no warranty. I requested a refund instead of another computer, they refuse.

Dell has not been cooperative to customers and I really don't believe the computers are good. They always encounter major problems and Dell is not willing to help without trying to charge.

Please, I need your help in getting me the warranty that I need for my computer. Dell tells me that I have to buy warranty for this new computer. No matter how often I call, I get the same answer. I've had to go to a friend's house several times to complete my assignments because my computer was not working.

Please respond to me soon before my computer breakdown again. I have had problems completing my school assignments. My son has had problems completing his assignments. I was not able to go online and interact with my classmates, which is a requirement of the class for grading purposes. I have lost documents because of the computer shutting down. It is very inconvenient because I have to leave my home and go to another's place. Sometimes, I have to wait until the person comes home. It was very inconvenient for me.

However, the most important thing for me is to get my warranty on my new computer and not have to pay.

Blu-Ray install synopsis: I had called about activating my Blu-Ray on my Dell studio 1555 laptop; I thought the module came with the computer. I called Dell support (still in warranty). After working on it for a while, the technician informed me that I needed to purchase the module. I ordered the module through the technician with instructions that I call for help in installation.

When the module was delivered, I called Dell and spent some time in trying to install it in the wrong slot (as it turned out). I was unable to screw in the hold down screw; it seemed the screw was too big. I asked if a technician could come to install it. The tech told me he would call me back. He did not call back, so I called again. This time a tech, after having me read the numbers off the module, informed me that although the correct module had been ordered, the wrong one had been shipped. Through him, a new module was ordered for overnight shipping. He also told me that the previous instructions were not correct as far as where it was to be installed.

When the module had not arrived by the beginning of the next week, I went online and found that it would not arrive for three more days. This was confirmed when I called. Even though it was ordered for overnight, it was actually shipped by ground. When the module arrived a few days later, I called again for help in installation. The tech had me open the laptop, after confirming that I had the right module, and had me insert the module. However, I still could not get the screw to fit. I was then connected to another person who arranged for a tech to come to my home. It was then I found that a home visit tech had been called for before. But the order was canceled because I had call blocking. I asked why I was not told about the visit by email. I was told they did not send the email because I had call blocking on my telephone (?).

This person also told me they would overnight a smaller screw to the technician. The technician called 4 days later to make an appointment to come. He gave me a window of time for me to be available. He was a couple of hours late because his car had broken down (he did call and say, if his car could not be repaired, I would need to be home the next day). The technician came with an 8 x 11" overnight envelope, containing a screw. It took him less than five minutes to install the module. I showed him the screws that I had received and he said they were the wrong size. I do have a warranty with Dell which expires some time from now. I have spent hours working with Dell to try to purchase and install a module. This is something that should have taken me less than 15 minutes to accomplish if I had been shipped the corrected module and, later, the correct screw.

We purchased this computer in October 2009, Inspiron 1750. 4 days ago, it started freezing and the little ball went around and around and you couldn't even shut it down. We contacted Dell and got a Syed ** on the phone and he was sure it was not a hard drive. He ran some tests and kept us on the phone for nearly 3 hours. He said it was a software problem and that he would work on it, but we would have to pay $97.98 to fix the problem. He promised to call back today with all the information on what the problem actually was and what caused it.

At 9:39 pm that night, 10/19/2010, the phone rang and it was an associate of Syed and he was going to continue to solve the problem. At 6 am this morning PAC time, my husband was back on the phone. This time we were told that we would have to spend an additional $264.09 to fix the computer. He agreed. It was now 11:00 am PAC time and the computer was still not working and I couldn't get a supervisor on the phone. I just got a call back from Syed after I sent him an email telling him that I was going to report him to consumer affairs for making false promises. He wanted to know what kind of "**" I was talking and that I didn't know what I was talking about. I hung up on him. I am still waiting for a return call from Dell management. Please help!

We have had 8 service calls on our laptop and at last Dell agreed to replace it with a rebuilt computer. He said 14,15 or 16 inch. I told him 15 or 16 but I would check with my wife. I emailed him that XPS 16 would be fine. Now I cannot get him on the phone or to return my call.

The loss of a driver resulted in a call to Dell warranty service. In trying to resolve the problem, the technician caused damage to the operating system. Being unable to repair the damage, he declared that there was a virus on my computer, and recommended that I reinstall the operating system and was told once that was done they would help in restoring my system after my anti-virus was reinstalled. I was able to boot up, but only in safe mode.

I then called Norton/Symantec, my virus protection provider and after spending 2 hours with their top technician, I was told that there was a virus on my computer, but there seemed no way go get my proper boot up unless I reinstalled my operating system. The technician then worked with me to do this, and did more than was supposed to do. He even installed an updated version of the internet anti-virus suite.

I have tried to get back to Dell in trying to resolve some problems that I have not been able to, but all I get from Dell is a runaround. The Hardware dept states that the problems are to difficult for them and the software dept wants $160.00 for a single incident to "try to resolve the problems" I feel that:

2) The problem was created by their technician that is incumbent upon Dell to help in resolving the remaining issues created with the re-installation of the original OEM operating system.

Some of the software that was provided on and purchased with the computer was not included with the restore disks provided, and the state that they no longer have them, as such my sound card and proper mixer can no longer be used!

I have been trying for the past 3 weeks to get to someone who can and or is willing to help resolve these still outstanding issues. To date, all I have been able to get for my more that 30 hours of phone time in trying to resolve these issues is to be transferred back an forth the software dept and the hardware dept; when I have not been hung up on, transferred to a dead extension, transferred to a permanent hold, or transferred to a recording that states I must callback during business hours (even though it is business hours).

When asking for customer service complaints, I am told to hold on and am transferred to all of the above, and once in a rare while to a person who argues with me and starts the process all over again. Each time I call, and each person I occasionally speak with asks the same information!

If Dell personnel had addressed my problem the amount of time effort expended would have been cheaper than the time wasted alone.

I bought a Dell Studio 1535 Laptop in November 2008. I started having major issues within a few months of getting it. It would get way too hot, speakers would die, have static on the internal microphone, and I would get the blue computer screen and then it would shut down. I have called on it and they have had me send it back in to be fixed, technicians sent to my house to fix issues, and still the issues continued.

So October of 2010, they sent me a refurbished computer. Before I even get a chance to turn on the computer, I can't get a battery to click in place and lock. Within 24 hours of having the laptop, I get the notorious blue screen and a green dot that comes and goes on the screen. And this one gets extremely hot, too (now I am certain it's a design flaw with this model). After sending several e-mails to Dell in order to get some assistance, Mr. ** called me. He seemed to be very understanding of the situation. After a long conversation, he told me that if after the technician came to the house to fix the replacement, there was a problem within the next 30 days, Dell would send me a new replacement computer.

A technician comes to my house to replace the bottom portion of the case so that my battery will lock in place, correcting that issue. However, the case he replaced it with is a bit too large for the laptop and scratches up my wrists. And I am still getting a blue screen and the green dot comes and goes, and it still gets too hot. I spoke to Mr. ** and I asked that after two years of frustration and complaints that it gets replaced with a brand new computer - not refurbished and was denied, stating that this is not their policy.

So now, they want to try to fix a computer that is already having issues within 24 hours, or send me another computer that was someone else's issues. I am not happy with this. This is getting very old and ludicrous. I would like to see either a refund or a new computer. I have spent a total of $1443.46 for the computer and warranties. They have records of my numerous calls and chats online. My case number is **.

Dell has refused to send me a copy of my case files as they know I am contacting you. I know it may seem odd that I am asking for a new computer after two years of this, but I would not be if the refurbished computer they sent me actually was in brand new working order; but it is not! And after frustration upon frustration, I don't know what else to do. I do not have the money to go and buy a different brand at this time. I am stuck with Dell, which wouldn't be so bad if it was new and a different model.

I am hoping BBB will be able to do something about this. Thank you for your assistance in this matter. I have only a few days to resolve this, as I have to send one of the computers back in ten days upon receiving the refurbished on October 12th 2010, and the other one in for service. Please help me.

Okay, so before I get too far into this, I feel the need to say I am a computer person and I am the one my family and friends call when their computer is malfunctioning, that being said let's go straight into my experience with Dell technical support. I was over helping a friend with his new Inspiron 1525, his computer wouldn't boot wanted a Windows boot disk, he didn't have a one, I however bought a copy of Windows 7. I started it, the system read the message popped in Dell's diagnostic disk and ran a diagnostic. I wrote down the error codes and messages as the popped up, and noted that most of them were the same error referring to a disk block number usually within a few hundred blocks of the previous one. There was one error in particular that I wasn't familiar with and since I was working on the only computer in that household, I decided I would call Dell and ask what that particular error was referring.

To start off with the automated system connected my call to Dell's laser printer technical support, I was a little concerned with how the call was going to go after that. Not only was I connected to the wrong branch of technical support but I was connected to a branch based in India. I called a number that was listed for "American Customers". I got transferred to Dell's hardware technical support and after running another diagnostic, I was informed it was an OS error and put on hold for ten minutes while he talked with a 'software' person about the issue. When he got back on the line, he said he was going to transfer me to Dell's software technical support for 'better customer service', I didn't really need anymore information but for the sake of seeing if they would send out a Windows 7 restore disk, I stayed on the line.

The software technician answered the phone and proceeded to ask what kind of data was on the computer. I said I would assume the typical information so documents, music, videos and pictures. The technician then proceeded to tell me there would be 'a small fee', I asked why there would be any fee and he said it was for them to ship me a box so I could ship them the computer so they could backup the data and restore the computer. I informed him that I could simply restore the computer myself without losing data and that I did not need them to do it for me. He insisted that I was wrong and that the CD drive would not read the Windows disk. When I asked how it could read a Dell disk but 'not read a Windows disk', he insisted it was because Dell disks were programmed to be read in malfunctioning computers. Really, I'm not stupid. I don't appreciate being lied to. When I said I simply would not pay for a service I could provide myself for free, his voice continued to increase in volume and he continued to insist I had no idea what I was doing.

After a five minute debate in which I was getting yelled at, literally, and was as the customer remaining calm and collected. I once again said I was simply going to do it myself. He said he would wait on the line while I 'tried to reload windows'. I told him that simply wasn't possible as I wasn't about to hold a phone to my ear for what could possibly be an hour task, and not only that but that I had to go home to pick up the disk and then return to my friend's house to do the repair.

He instructed me that it would only take two minutes for me to find out that this wasn't possible and that he would be happy to wait on the line while I did so. I once again told him I had to go home to get my Windows disk, but that I would happily call him back when I finished the repair and let him know I was successful. He didn't want to give me his direct number, so instead he offered to call me back. I said that would be fine and he could call me back in an hour and I should be starting to fix the system, I gave him my number and hung up.

He never called back like he said he would. But guess what! The system is back up, I created a restore disk and a Boot disk since I forgot to ask the rude technician to send copies of those disks. I called Dell back to make a complaint and was told that I would have to call back in the morning because I needed to talk to a "Customer Care Representative", I am intended to call back in the morning. I'm disgusted that the only way I get decent service from these technicians is when I speak with a supervisor and insist they flag my service tags, and this is only after I talk over the supervisor's head. This is ridiculous and I am tired of the **. They need to train their technicians in customer service skills. I really think it's simply a difference in culture issue, here's a quick fix: Stop outsourcing to India!

I had bought two Dell Optiplex SX280 computers for home use, and just last year, when the community sponsored an electronics recycling event, I dropped them off to be recycled. There had been too many problems and both machines eventually died. I kept the processors and their cooling attachments, for possible future use so that I can substantiate that I did own them.

I purchased a laptop and printer a year ago from Dell. I have already had to replace my ink cartridges in my printer three times. The last time was just three weeks ago, and my printer is already saying that my ink is low. Evidently, my printer has something wrong with it because the ink cannot possibly be low. I hardly use the printer at all. I may have printed two or three copies. I have a friend who has had the same problem. Are there more people complaining with this same problem? The printers should last longer than this. I have a Dell V305w.

On the morning of 08 Aug 10, I placed an online order for a Dell Studio XPS 7100. At 9:08 a.m., I received my order confirmation. At 2:25 p.m. on the same day, I received an email from Dell entitled, "Hot August Deals on Dell Computers." When I opened the email, there was, as plain as day, a link to a Dell Studio XPS 7100. And when I clicked to open the link, there was an additional $100 off! I printed the specs out and compared them to my order which was placed five hours and 17 minutes earlier, and it is the exact same computer!

I then sent an email to Dell Customer Service, including my personal information and order number, that I would like this additional $100 off as it was the same computer! In reply, I received a computer-generated email saying that they will look into my concern and a note saying, "Do not reply to this email." Okay, no problem! The next day, there was no response! Then, I received an email saying that the "order has been shipped." I then received an email from customer service that they are looking into my purchase and to my question on the price difference. On my reply, I asked, "Should I not accept my delivery of the computer in transit?" There was no reply!

When I received the computer, I figured that they will make good on the $100 difference in price. So, I opened the box and set up the computer. I then received an email telling me that if I want the additional $100 off, I should send the computer back and reorder. Huh? This was followed by a call, from me, asking what I should do. I was then told that I should repack this computer and send it back. I was then asked if the shipping cost and restocking fee be worth the $100 savings. Huh?

Follow up calls all told me to send the computer back and reorder--but it did include free return shipping. So now, they want me to return this computer and reorder the same computer to save the $100. One problem, the additional $100 off deal was gone! Now, why would I set up this computer, add all my personal information, passwords and links and then send it back to Dell so they can ship the exact same computer to me? It makes no sense at all!

My last correspondence with Dell Customer Service was an email from them asking me what time would be good for a manager to call me so we may discuss this problem. I replied, "Any time during the afternoon (my time zone)." I have never received a call from this customer service manager or any further contact from Dell. To say that I am ticked off at Dell and especially to Dell's Customer Service would be an understatement!

I will say that this computer, as well as the Dell laptop I purchased earlier this year, is fine but customer service sucks! Because of that, that being such terrible service, I doubt very highly that I will ever buy another Dell product! My next move will be a letter to as many "higher ups" as I think necessary, simply to let them know how poor their customer service is.

I work as a PC technician, so when it comes to computer issues, it doesn't take me long to figure out what the issue is, and more importantly, I verify it two times. I purchased a Dell monitor in January 2005. The model was a 2005FPW and it came with a 5-year warranty. It worked perfectly until September 9, 2010.

The monitor was having a problem with the refresh rate, ad was scrolling the picture. I called support, and I was shipped a replacement that was a different model, 2007FPW, but had the same specifications. About a month later, the screen started flickering. I called Dell again for another replacement on September 27, which they sent one that was larger. It came in on September 29, but was missing the component and S-Video inputs, as well as the viewing angles being so horrible I couldn't use it. I called Dell again, on the first, and I had to explain everything to the support agent, and they finally decided to ship a replacement that should match the specifications.

On October 1, I got another replacement that was missing the inputs, as well as the USB hub. I called Dell again, and was told to ship that one back, and I should get a call on Saturday or Monday to verify the next model. I never got a call, so I called them. I had to explain the situation 3 times to the same person, and finally got put through to where I had to wait for another call back. I got called today October 5, 2010, and was told that the specs were marked down, and I need to get a call verified the model that's to be shipped out. Personally I keep track of everything, and sure enough they have shipped a monitor out that does not meet the original specs.

It's missing the video inputs, and so now when it comes in, I am going to have to fight to get my money back because they can't seem to get me a proper replacement, and soon I will not be able to use the 2007FPW that's breaking down.

Unfortunately, I have purchased 4 computers - 2 laptops and 2 desktops. Desktops are okay. The 1st laptop Inspiron okay. The 2nd laptop XPS ** computer. Motherboard replaced 2x, batteries 3x, keyboard 2x, and a myriad of problems. It hasn't worked in months and never went a month without a problem. When I recently ordered another laptop (for a friend I would never order another), I asked about the XPS and he said "yeah, we had lots of problems with them. Anyway, forget about the crap laptop, I am complaining about Dell Financial and the lack of customer service.

I just discovered (I was out of the country for 2 years) a huge error that cannot be resolved by Dell Financial (they can only look at two month of billing- and offered no assistance)I set up auto pay so I would never be late. In looking at the statements, I discovered that the auto pay was set up for the 6th and the payment due on the 2nd. As a result, I was charged $39.00 every month along with finance charges since the account was not considered up to date. Ironic that I was walked through the process with a customer service rep and when I mentioned this to the rep he said "well you selected the date" Really! Now who would purposely select a date every month to be late and pay the additional $39.00 late fee?

I am upset, frustrated and mad! I had been advised not to buy a Dell and bought 4, now I am on the Dell ** ride. There is no way to talk to anyone that can do anything about it - as I was told my Matthew the Manager. Of course, you cannot contact anyone in the corporate offices - if they would open up to answering the phones they would not be able to get anything done as there are so many frustrated dell ** out there.

When I asked Matthew the Manger if there was something he could do about the charges (I worked in customer service for cable and would have looked over this type of problem and been able to resolve it). However, they can only look at two months of billing and it is $4 a bill to copy and send. I am shaking thinking about the money I was charged for nothing. The most frustrating things is they keep sending ridiculous customer satisfaction surveys - they don't give a hoot about customer satisfaction. As a matter of fact, I wonder if there are any satisfied dell customers. I would never recommend dell. They charged me at least $400+ additional and I was paying every month. How terrible of a company not to have any way for a customer to talk to someone that can resolve problems. Go Mac! They handle problems (although I never heard of anyone having any problem).

Dell Studio (laptop) prompt service on second Dell laptop; first laptop refurbished. Dell Studio ordered received 2008. Replace three operating systems; two of the three within eight months of each other. Now computer heats up and shuts down completely (as if unplugged from the wall). Only able to use short periods of time and limited tasks (email is taxing the performance capabilities stretching to the max). Not able to multitask.

I spend most of my time troubleshooting problems and not enjoying working on this laptop. I am unable to run a full or complete diagnostic as it shuts off completely. I have to let it cool down for a few hours before turning on. I am totally disappointed in this product and service.

I refuse to pay anymore on something that is totally awful in product performance and reliability. In 2009, I was taking Excel classes, was under deadline, worked for several hours on project and saved document several times. I exited application, tried to retrieve my document and it wasn't there. This happened two times on the same course with the same application and on Dell Studio (new computer). I had to redo two assignments as a result. I spent several hours of my time as a result; it was as if the documents I created were never created or saved. Two times, and rework deadlines. Awful!

DELL Studio (laptop) prompts service. Second DELL laptop; first laptop, refurbished. DELL Studioordered and received on 2008. I replaced 3 operating systems; 2 of the 3 within 8 months of each other. Now the computer heats up and shuts down completely (as if unplugged from the wall). I'm only able to use it for short periods of time and limited tasks (email is taxing the performance capabilities, stretching to the max). I'm not able to multitask.

I spend most of my time troubleshooting problems and not enjoying working on this laptop. I am unable to run a full or complete a diagnostic as it shuts off completely. I have to let it cool down for a few hours before turning on. I am totally disappointed in this product and service. I refused to pay anymore on something that is totally awful in product performance and reliability. In 2009, I was taking Excel classes and was under deadline. I worked for several hours on a project and save the document several times. I exited application and tried to retrieve my document and it wasn't there.

This happened two times on the same course with the same application and on DELL Studio (new computer). I had to redo two assignments as a result. I spent several hours of my time as a result. It was as if I the documents created were never created or saved. Two times reworked deadlines. Awful! Awful! Awful!

asked to go for a much downscaled machine which was not the one I wanted and configured online.

Why in first place you give choices which you can not fulfill? Is it not a trick to lure the customer away from other brands and then fool them by saying we cannot provide the configuration we promised? I am going to take this matter in consumer court. I am definitely entitled for compensation. You know for last 2 months, I am without a PC and for my profession as endocrinologist/physician and a professor in medical college, I need a laptop daily.

This is to inform you that I am no longer interested in buying the laptop from your company. Kindly cancel my order immediately and send my money back with two month's interest. I will never recommend Dell to any of my friend and I am going to get my experience published in the press. Be prepared for legal suit ahead.

Dell sent out 4 page color brochure, offers valid 9/24-9/29. It included E-Value Code 00522-DNPHBI1, a Studio 1558 laptop computer, with features including "9-Cell Battery." When I tried to order it online, it only came with a 6-cell battery. I contacted Dell by Chat and Phone and was told Dell is not honoring that battery and would only provide a 6-cell battery, but would sell me an extra 9-cell battery for $149.

Nice salesman, said he had a lot of angry calls in the last couple of days (9/27) but there was nothing he could do. Since the batteries exist (I even offered to pay the differential between a 6 and 9 cell battery but was rejected), why won't Dell honor its ad? It is really worth losing a past loyal customer?

I have an XPS. I get a pop-up in the lower right hand corner of my screen about an upgrade. The pop-up is not all the way on the screen and partially obscure. I can neither move it so that I can read the entire message or get rid of it. Please help me with this because it is really annoying.Thank you.

Our Dell Inspiron 1525 laptop computer, which is only one year old, has both hinges on each side broke. It also has cracked the screen housing that we have let it sit on a desk chair so it won't fall off and it is only held together by cables or electric wiring! I contacted Dell's customer service and they redirected me to warranty services and they said that it's not a mechanical problem on their end! However, I could purchase a 2-year warranty for just under $300 and then submit a claim to have my PC repaired or replaced.

My immediate comment was as follows: "What the heck are you saying? That sounds exactly like insurance fraud?!" "Oh, no sir, you're just merely adding a warranty which will cover your issue." This wasn't my issue; I did break the PC. First the right hinge stopped working; then shortly after, the left hinge stopped working. Now both are not working and have led to the screen housing piece to crack and fall apart! I now there are possibly others who have the same issues! What can I do? I paid approximately $1000.00 for a portable laptop that my wife could use for her job and it's no longer portable! The laptop is now a chair top PC since the back wants to fall off the main unit.

In January 2005 I bought a Dell Laptop using my Debit Card and had it shipped to my uncle's store address. Since January 2005, I have not used my Dell online account.

On July 28th 2010, my cousin informed me that he had received two computers and a printer from Dell that was shipped in my name to the same store address that I used back in 2005.My uncle ordered two computers and a printer on July 21st and received the order at his store address. When my uncle received his credit card statement he discovered that his credit card was charged for the two computers and printers he ordered in addition to the two computers and printers that was shipped in my name to the same store address.

I am based in Afghanistan and at the time of the orders, I was in Thailand. I spent almost 45 minutes on a long distance call from Afghanistan to Dell before I could get hold of someone who asked for the order number. I said to Dell customer service representative I did not order anything but three boxes were shipped under my name to an address that I have not been at since 2005 and wanted to know what had happened. The customer service representative said he needs the order number to look up the transactions.

I asked my cousin for the information from the packing slip which send me. I log into my Dell online account which I hadn't used in five years and discovered that a new account was created under my name and three orders were shown as shipped. I sent the following email to the Sales representative Shawn ** shown on the three invoices that was also available under my online account:

"Dear Shawn,Your name is shown as the Sales Representative for the above referenced orders as reflected on the following Invoices:Invoice Number: XF1D2XJF2 ; Invoice Number: XF1K5WXF2; Invoice Number: XF1J6MNK6. My name is Omchand *****. I would like to inquire regarding the above reference orders that were shipped in my name to the following address: *********. I have been stationed in Afghanistan for the last 9 months and did not make these three orders. In fact at the time these orders were made (July 20, 2010), I was on a rest and relaxation in Thailand. As such, I have no idea about these items that was shipped to an address I haven't been at since 2005. I have made only one purchase from Dell back in 2005 of an Inspiron Laptop and shipped it to my uncle's store address as noted above. However, I have not since lived or used this address but to my surprise, you have shipped to me at this address these items and billed my uncle's credit card for these items. How is this possible?

Based on my understanding, my uncle ordered the same items around the same date of the above referenced orders and received it at this address also. His name is Nandkishore *******. In summary, you have charged his credit card account for items that was shipped in my name to his address. I can understand that this address is also under my name as I used it back in 2005 for the delivery of the Inspiron Laptop that I bought from Dell. What I am still trying to understand is why this was done when I did not even make an order to begin with, yet three orders are showing up under my name and why was his credit card charged in the first place for Items I did not order. I would really appreciate a prompt response regarding this issue as I need to clear the air and have this issue resolved immediately."

I am tired of sending emails asking for an explanation and am thinking of contacting a lawyer.

Under the supervision / suggestion of Dell Employees I purchased a number of items in 2009 and the beginning of 2010 which included a maintenance contract that applies to my computer software. Since the purchase of this contract when ever I've tried to used I always have been met with arrogance and argumentative interaction just to get them to comply with the contract. Also, I made an interest free purchase for 1 year and was charged interest after 6 months. After bring this to Dell attention I was given an additional 6 month interest free period but was given a credit reduction for the payment there were submitted to them.

I handed over my laptop before 15 days at Grator Noida Dell Service Center for the problem. After restarting the computer, the voice is coming. But still, the laptop is not ready. My studies are also affected. I am studying B.Tech at Sharda University.

I handed over my laptop before 15 days at Grator Noida Dell Service Center for the problem. After the restart, the computer produces a weaping sound but the laptop is still not ready. My study is also affected. I am studying B. Tech at Sharda University.

I am a senior citizen who uses a Toshiba laptop after many years of being a Dell user. I love my Toshiba but my husband can't use it because his hands are large and he wears bifocals. For his 68th birthday which is today, we drove 50 miles to a larger city and were there when the store opened to buy a Dell PC which was on sale as a bundle for $700. It was a big purchase for us and for him because it will be the one he learns on. We liked the big screen and it seemed more than adequate for a beginner. I was able to set it up for him and then powered it down to show him how to turn it on and it would not restart.

After checking everything I knew to do, I called Dell support and spent the next 5 hours not counting this complaint time, being transferred, repeating information over and over, gritting my teeth and saying how much I appreciated their help, then being transferred to 2 supervisors and a manager for my feedback and not because they couldn't solve the problem but to critique their performance in helping me. The crash was caused by an alternate power switch on the back of the tower which was set incorrectly at the factory. Everyone agreed that they should fix it ASAP and then transferred me around getting tickets written up and a technician will be dispatched in 2 to 3 days and then more feedback which by the third hour was not favorable.

After all was said and documented to death, I explained to my husband and he refused to own a computer that had major parts replaced only hours out of the box. I convinced the manager of the store we purchased it from that we needed to bring it back and he agreed. So we had another trip of 100 miles today and another 100 tomorrow. Next, I called to cancel the repair ticket and used the special number I had been given to get me right through to my team and while I was not surprised to reach voice mail, I didn't know I needed a password. Their voice mail was also incorrectly set. So I called the main number and got back on the same merry-go-round as before including feedback, my old favorite.

All through my husband's birthday, I have been on the phone with Dell. He got aggravated. He was sharp with me. Now we aren't speaking. He's decided he doesn't want to learn how to use a computer. All my life, I've always said if everybody would just do their jog, this would be a better place. Dell not only fails to do their job, they want me to tell them, via endless feedback sessions. How to train a group of individuals from another culture to explain to customers that they didn't build it right in the beginning?

I just spent 9 hours with 12 different Dell technicians trying to solve a compatibility issue. Case # **. All told me not to worry, they would have worked till my issue would be solved and by the way they wanted to sell me a two year support contract. Thank God I did not. One by one end up pass me to somebody else or when the line dropped did not call back. After all this I was charged $94.34 and I am I was this morning: nowhere. The last technician gave up as well and when I asked to be connected to someone to process my refund, you guessed: the line dropped and no one to talk to.

I am deeply disappointed in the Dell products and even more of its support structure and culture. You can count on my very loud disapproval among my peers and community. This was my last Dell purchase. If you have any justification of such treatment, I am eager to hear it. Here the list of Dell Employees involved: James Francis, Syd, Ashish, Mathu, Amipt, Steve, Bob, Payal, Naren, Mohit, Paul, and Sekhar. Somebody from management please call me.

I needed the screen replaced on my laptop. The warranty ran out and I thought there should be another year left, but not according to Dell. The person I spoke with said they would replace the screen and clean up the computer and it would be like new, which will cost me over $400.00. I received the computer back in about 3 weeks with a packing slip stating battery shipped separately. I called Dell a couple of months later, no one could tell me anything and I was transferred to several people.

I called a couple of weeks later and there was no record of a battery being ordered. So I ordered one and it cost another $200.00. I got the battery and the computer now has a hard drive error message. I made numerous calls again to Dell; was transferred to several departments, spoke with numerous people including supervisors and all anyone could tell me was, "sorry, what do you want me to do about it, your computer is no longer under warranty". When I asked if they do not stand behind their products or work, I did not receive an answer or was disconnected. In addition to the runaround I have received, the amount I paid over the phone for the battery was not credited to my account and the account had late fees, received an email after several months and now the bill is $299.05.

I spent another 2 hours on the phone with numerous people explaining the whole thing over and over. A tech support person told me for $159.99 I could send the laptop in and they would be happy to look at it. What the hell is wrong with these people? I sent my laptop off in Nov. 2009, today is Sept. 22, 2010. I could have bought a new laptop for what I have been out here. So I am stuck with a laptop that does not work and this company continues to be in business sucking money out of people. There is something extremely wrong with this picture!

Any one who buys a Dell product has my sympathy. The sales department is great, they must work on commission only. The rest of them are not there to help the customer in any way; obviously they get paid well to suck the life out of people. I have had stress and anxiety, plus been out the same amount of money that I would have for a new laptop and have nothing to show for the money except a laptop that doesn't work and a chunk out of my bank account.

I made a deal on line to purchase a Dell computer but had a question about something-- so I called. The sales lady told me she could make a better deal than online. I wrote down exactly what was to be included in sale and she emailed me confirmation. The confirmation did not have everything. I could not cancel credit card because it was through their credit.

I called numerous time and they told me this particular component was not included. I told them it was verbally and it was with the deal online. The sales lady also conned me into buying a Dell printer. I asked where I could buy ink locally. She told me at Best Buy, so I bought the Dell printer. I find out later that Best Buy has never sold Dell ink. Dell needs a class action law suit against them.

I bought a brand new Dell Laptop and it freezes from time to time, after only using it for a few days. I called shortly after 30 days and Dell agreed to replace the suspected parts (motherboard, memory and HDD) after I placed 3 calls to test the system over the phone. Only until the technician came to my home did I know that the parts are getting replaced with refurbished parts, and the computer is still not working properly. I called them again and they would not agree to refund my money, and would only replace my laptop with a lesser product (my processor is i7 while they want to replace mine with i5). I feel that I got a brand new computer but no matter how they fix it, I would only get a lesser product (either a lemon or refurbished product or an i5) than what I paid for with my money. This is totally unacceptable!

I have been trying to return a leased computer and cannot do so. The Dell system is to put you on hold forever, more than 10 minutes, then they do not ever have to take your call. They are now telling me that I owe $800+. I work and am not allowed personal phone calls so I must call on my lunch hour and since they put me on hold so long, I cannot get to a contact to return this computer.

Help! The bill is adding up and I cannot get rid of this leased piece of Dell that I do not want any longer and have not wanted since June! I do not get off till 5:30 EST and they they are closed by 6:30. How do I get rid of this computer before I owe even more?

I recently purchased a Dell computer and was not happy with the product. They want to charge me a 15 percent restocking fee plus I have to pay to ship it back. I think this is a fraudulent way to collect money from the working poor and make a corporate company rich. Sad when they are allowed to take money for their own unused computers!

Dell is in Austin and I am in Dallas and I have no idea where they are outsourcing their customer service to, but it was the worst experience in my life.

You could not understand the people on the phone for their thick foreign accents, they were rude, and when I asked for a supervisor, I was put on hold for over 30 minutes several times throughout the day and was never connected with a supervisor. I called every number they had listed with the same results. After sending an email to a site I found online that supposedly listed Michael Dell's email, I received a call and an email from another foreigner. By this time my daughter's birthday was already passed and I was in Washington visiting her with no birthday present. My consolation prize offered by Mr. ** was an 8% discount off my next order from Dell. My order was canceled and so is all of my respect for Dell.

For all the people in Texas that need jobs and to have Michael Dell outsourcing to foreigners, it shows the sad shape our country is in. When China gets all its citizens computers for $35 as rumored, I bet they're not a Dell! It's business like this that's sinking our country! I had already purchased my airline tickets and informed my daughter of my order and that I would be bringing it with me. There is no compensation for the look in your child's eyes and see the disappointment of arriving empty handed and having your funds tied up where you can't purchase another in time for her birthday.

I own a small business and have a total of 6 Dell laptops. About 18 months ago, Lap top 4 of 6 was purchased for my secretary and since day one it has randomly froze. We have spent hours with Dell support trying to resolve by remote, and then sent in. I chose to purchase two additional lap tops so that I we would not be offline during this process while Dell had it its possession.

I have recently spent hours loading our programs on this computer to use an my own due to some damage I incurred to my existing. Guess what, first time I go to use it hangs up, and then again. At this point I expect a replacement. If all goes well, I will update this with Kudos to Dell, if not I will update with a poor rating since Dell as had 3 to resolve from remote and a few weeks of possession. Extensive loss in office production for administrative and hours of time to repeatedly resolve. Had to purchase additional laptop at 1200.00 +/- so we could continue to operate while issue is resolved. Computer build # 26211416689.

My laptop's hard disk is not responding. The screen is not turning on'. I purchased it on May 24, 2010 from Best Buy with Tag No. ****. The service centers are telling me that the item did not have international warranty. As I am in India now and want the service here, so please arrange to provide the international warranty in my product. I hope every product must have a warranty period of one year.

I have purchased a Dell laptop. Before one month, I am facing a tech. Problem with this laptop is related to the key pad. Key pad not working properly. Something wrong with this laptop. I am facing this problem from the beginning. Please focus on this issue. I have spent lots of money because I want a good quality product, but I was wrong. I am not satisfied with Dell's quality. My laptop is Inspresion-15 i3. There is economic damage.

I just flipped open my laptop screen and out popped the screws. I have only owned this laptop for 2 years. Now they are asking me to pay $159 to repair it. I didn't drop it or anything. For a manufacturers default, I have to pay $159. I don't recommend Dell Inspiron to anyone who is purchasing a new laptop. They are a cheap quality product and with a company that has no customer service.

As a single mother, I bought my two daughters laptops from Dell within 1 year of each other. The 1st one was in September 2008 and the second one in July 2009. The first one already had to have the screen replaced. The second one, was just recently fixed to no avail. The computer keeps having problems, to the point where it cannot be used. There were loosen parts and the technician had to use crazy glue in order to glue it in.

First of all, as Puerto Ricans, we are citizens of the United States of America. We are paying for a service, which we are not getting at all. When you call the service, it's not 24/7. When you finally get a technician on the phone, you are put on hold. Another tactic is after waiting for so long, they will hang up on you. This will take over 2 hours to no avail, because all they are doing is guessing as to your problem. We have been calling since yesterday and today, the technician tells my daughter to take out the back board to see what the problem is. Are you kidding me or what?

I am paying for a service, which I am not getting. Will I recommend Dell to anyone? No way, no how. Meanwhile, my daughter as a student at the university, cannot do any of her work. Advertisement for Dell computers are everywhere, but unfortunately what they do not mention is the fact that you will be rendered the proper service, and in the end, will they do anything, nor do they care about the frustrations we have to go through. It has been emotionally disturbing to my daughter since she is not able to do her assignments. Her work is back logging.

I have place an order online to purchase the battery for my laptop from Dell. My payment was paid by debit thru by Citibank checking account.Due to the back order and out of stock product. They have canceled my order and my money was never credit back to my bank account. I have made many many attempt to get my refund back to my checking account. Unfortunately, they only advise me it is already been credit back. I have already confirmed and also went thru conference call with Dell and Citibank that the credit was never process to my account.

Below is my email sent to Dell which describe all: I purchased my laptop (XPS M1530) in January 2008 from the US, and I then brought it to India. I also purchased a 3-year extended international warranty with it. In the last 2 years, this laptop has given me so many problems--the most that I ever had in my life with any other thing. I believed in Dell, but in response, Dell cheated me and sold a faulty laptop.

You can pull the records and check my case history. Almost every part of this laptop has been faulty and replaced. It started with the DVD drive then the multimedia touch pad, motherboard, then again the DVD drive twice/thrice, keyboard, and now, the hard drive. I don't know, but every time when I have something important to work on, this laptop dies on me.

Today, I came back from the office, and as soon as I powered on my laptop to make a presentation, I saw an error, and the hard drive was gone. I have all the info in my laptop for presentation which means that I can't make the presentation. My job is at stake.

Every second month, some part of this laptop stops working. Then I need to call Dell. Last time when I called Dell for a DVD issue, the supervisor was so pathetic that I could not believe it's Dell. In the end, a manager came on the phone. At least, he acknowledged me and explained why the DVD issue was coming again and again.

This time when I called Dell, Ellen picked the call in Manila. First, this guy took my service tag and expressed the service code. Then, he put me on hold after 5 minutes. I would not like to comment on his English, but he was asking the same question again and again to me. Finally, I had to call his supervisor. Mark came on the phone and said that he would arrange an engineer for me. That would take time, as they will first ship the part and then the engineer will come out. This means again that I will be stuck for at least 2 days.

I am so fed up with Dell, and I am still in a dilemma. I could purchase 2 laptops with the same amount of money that I spent for this laptop. But I purchased this laptop, because this was a premium model from Dell; I thought this would be stable. I want Dell to replace this faulty laptop sold to me and give me a laptop which is at least stable (doesn't quit on me every second month).

After sending the above email, I got a call from Dell customer executive team. I was told that they are sending a service engineer to replace the hard drive, and that after this, if I face any other, then they will replace the system. It means they still want to face more issues and then replace my system rather than replacing it now.

I bought a brand new PC in 02/10. I did a driver scan on it 08/09/10 and found out the drivers were 4 years old. I had to spend 40.00 to get new drivers installed. Why is Dell allowed to do that? I will buy no more Dell anything. PC was acting terrible.

I bought a Dell Studio 1745 laptop in November of 2009. It worked okay but got slower and slower as I used it, until summer of 2010 it started freezing up and giving me errors. I chatted with a few Dell reps and they told me I had to mail my computer to them, and that they would take a few weeks to fix it and send it back. I work from my computer so I was coaxed ever so nicely into buying the on-site technician warranty. They said 2-3 days later he would come and fix my problems, and it would be rainbows and unicorns and all things great after that.

After a week, the technician came (he is the only one who seemed to know what he was talking about/had any empathy/probably hates his job with Dell). They replaced the hard drive, memory, and motherboard and when I got the computer up and running...it was working worse than it was before! Contacted them again and they sent the same man out to replace the hard drive again, and put in a new fan system. I have to mention that all the parts they install to "fix things" are refurbished. Awesome! Paying for used things being put into my computer! It's like shopping for a hard drive at Salvation Army. Who does that?

So again, parts replaced, boot up system and it is working even worse. The tech told me that if I had any more problems, it must be the processor and to contact Dell and they would send me a new computer. I contacted Dell chat for the billionth time, and did they apologize profusely for all the nonsense I have gone through and say "We will get you a replacement computer ASAP, don't you worry about a thing valued customer" Of course not! The idiot rep. wanted to run more system tests and nonsense that I had already done a ton for times before. Since there was a new hard drive put in though, it was logical for them to check and see if it was a [lemon]. I mean, they of all people must know they give out [lemon] products to paying customers.

Ran the test and afterward Windows wouldn't even open! Sweet! So then the guy said if I restored Windows, he was absolutely sure it would fix all my problems. I mean why wouldn't it? Restoring things is so much better than replacing things like bad hard drives or motherboards..duh! Clicked to restore Windows and it immediately gave me an error, the only option was to click OK. So he was all puzzled and said they would call me in a few days to see if the specs of the replacement computer were okay with me.

What? I expect them to send me the exact same laptop that I bought, a pink one in fact since I spent an extra $40 to get a pink one. Unless that laptop is pink and better than my previous one, I am going to be even more angry than I am now. I don't like taking out my anger on the reps but they can be really irritating. I am a person who knows the ins and outs of computers and when they keep you on the line for hours having you try things that you know are not going to work, and then end up agreeing with you and giving you refurbished parts. It is oh so aggravating.

I have since been reading such horror stories about Dell, even from it's employees and now I'm really scared of what kind of computer is going to arrive in three to 4 weeks after they call me aka probably 2 months. Just the 100 or so bucks I spent on the on-site tech who did his job, yes! but it did not fix anything at all. And I'm going to end up mailing the computer in like I was going to before they talked me into buying this on-site tech thing. They should comp me some cash on this at the very least! Also, the laptop was 800+ dollars, and it's messing up was no fault of mine whatsoever, and now I get some refurbished (aka someone else's old messed up computer with a few magic fixes) for a replacement. How is that fair? I should be getting a brand new computer like the one I paid for in the first place.

I bought a brand new laptop. I built on phone and line with their costumer service guy. Got it in May. Haven't use it very much. On 6-27-10, they sent tech guy out to install new hard drive and thought the problem would be fixed. It was not! I want full refund of my money they are not working with me on this mater. I got junk computer for almost 800.00 dollars with tax and they won't refund my money.

My Dell Studio laptop stopped working from 21 days back. I lodged a complaint (number **) on July 7th, 2010. The agent was good and knowledgeable to talk to. Unfortunately, till date, I am unable to use my laptop and have to request many people to allow me to use their system. Till now no resolution has been provided by Dell. I have contacted Dell 3 times after July 7th, 2010. The following problems are faced:

1) It takes too long to reach an agent. Even if I reached the agent, they kept me on hold for a long time, which is cost in terms of time as well as money. 2) Every time the agent promises to call back and to keep me updated about the status, the agent never does so. The last time I contacted an agent was on July 15th. He promised to get back to me at the earliest, but has not done anything till date. 3) I am unable to start my system. It is a big inconvenience as my important work lined up because of non-accessibility to data. Also, it's embarrassing to ask people for their system. 4) It has been 20 days since I put a complaint and till now, there has been no resolution. The laptop is still under warranty. But the company is not providing any solution and any replacement for the same. 5) It's the case of consumer harassment and I am suffering a lot because of this.

I purchased a laptop from Dell online. I didn't get the Windows 7 original CD while buying my laptop. I cant re-install it using recovery disk that I created. I want my original Windows 7. I need your reply fast.

My four-year old Dell laptop computer was smoldering on my daughter's dresser this past weekend. The unit was not even plugged in. When she opened up the computer, it was so hot it burned her hand, and the entire left side of the keyboard was melted away. After three hours on the phone with multiple reps, transferred countless times, disconnected a total of four times and thrown back into the queue, the rep explained that my daughter's battery was not under the battery recall. I said that something obviously is wrong because her computer is melted and trashed! They are sending a box and will try to fix the computer (?) or may choose to exchange the computer. Unbelievable.

I purchased a Dell Inspiron 1525 laptop in October 2008. Shortly after the one-year warranty expired in October 2009, the laptop screen began to go dim. The screen got progressively worse until June 2010. Now, it comes on for 30 seconds at most then goes completely dark. To repair, it would cost me more than half of what I paid for the laptop.

I will not be purchasing another Dell laptop or anything else from Dell. Too bad because Dell used to sell durable quality products. Next laptop for me: MacBook.

I have placed order for Dell laptop and it was suppose to be delivered in 7 days, on 25 june called back and said it will be delivered on 2 july, after all this again now they are reporting that my laptop will be delivered in 2 aug, i don't no what is going with dell and if they are really serous in business. Hope someone will take care of this complain and try to resolve it ASAP.

I purchased an Inspiron 1525 laptop in march of 2009. In June, the hard drive went out and in March of 2010, the display went out and they were not much help. This computer was purchased for limited use, it has only been used 8-10 times in the year and now, it is broken again. Dell builds junk.

I purchased a dell 1525 inspiron laptop on December 15, 2008, I have a problem with this laptop from the very first day. I called dell because the dvd player does not work, its a problem with the vista software not allowing to download flash player. I call dell I was transferred from agent to agent in India who will not resolve my problem. I have not had this laptop for over thirty days and dell wants to charge me a fee to speak with one that will be able to resolve the problem. This the worse customer service I have ever experience.

I ordered a Dell Laptop online and had a friend set up the connection etc... By the time I got it,it worked for a solid 2 days and crashed. It lost Windows completely. After calling the number provided,I was transferred 13 times to get to a Tech person. After 1 1/2 hours of him trying it couldn't be recovered and he said "Hold one moment please" and LEFT!! I sat there on hold like a dolt for 20 minutes waiting to get this computer running because it had all my business info in it and I needed it.It was after 1 Am by this time.

The next day I call back and just ask for a refund. I was transferred a total of 8 times to get to that person and each person won't talk to you without a full interview. I got a Refund number and was told UPS would pick the computer up the next day. I waited from 9 AM until 5 PM and no UPS. I called back and was ONLY transferred 6 times to get to Customer Service this time. There is no customer service at Dell. No Tech help at DEll. I will NEVER buy another Dell product. This was the first and last time for me.

The whole experience was horrid. I not only lost 2 days of transferring files,I also lost the time waiting to get it and get it set up when I could've been shopping for a computer that worked and I could've been working. I lost 3 days from that piece of junk. Also, the Tech who couldn't fix it and ran off on me also put in the records that I "had a blue screen and it passed all diagnostics and can fixed". WHAT???? He couldn't get it and just left. He had my phone number to call back if we'd been disconnected but he just hung up and left. THEN he lied about it. I had to yell and threaten with getting an Attorney to get anywhere. I told them it seems like they're just trying to keep my money and leave me with this junk and that wasn't happening. I guess we'll see now. As of right now I have the computer and they were supposed to issue me a refund. I'm not happy about the whole situation at all and will never buy anything from them again.

I purchased a dell laptop and printer the 1st part of December 2008. I did receive them in short order and was pleased with the arrival time. The trouble started on Jan. 1, 2009. When you tried to listen to a video like on youtube or fox news you coulod not get any sound, I called Dell support and explained to the tech the problem. He then asked did he have my permission to log onto my computer and he could then fix the problem. I told him okay and watched him fix the problem. After that everything seemed to work. A week later I went to connect the printer up and it would not work.

So I called Dell support back and this is where it all started. The first tech said he could not fix the problem that he needed to connect me with the software dept so okay I waited and was finally able to talk to someone. She told me that it would cost me with tax $138.03 to fix the problem so I asked what the problem was and she said that whoever fixed the sound for the videos did it wrong and she would have to go into my computer to fix it. I told her it was a Dell tech who did it and she could see by my service log that was so but she said it did not matter. If I wanted it fixed that would be the price to fix it.

Again I tried to explain that I haven't even received my 1st bill and it was not my fault and I felt I should not be charged for their mistake. She asked did I want my computer fixed or not. Well by thistime I felt I was trapped and I did pay to have the problem fixed at the cost of $138.03. All I wanted was them to fix the problem with their computer and the problem they caused. I was totally shocked by the treatment and disconcern that they had for a customer. Not to say very disappointed in a company that I thought would stand behind their product.

I purchased a new lap top in March of 2004. I received it in April and I got the "blue screen" starting in May of that year. I spent the next several months calling Dell in which they replaced every part possible within my laptop. Finally in December of 2004 They agreed to send me a new computer. I received the Computer in January of 2005. For the subsequent 3 years a part of my computer- first it was the plug for the battery adaptor, lost connectivity, then the DVD player stopped working, then they told me the fan was the problem. Each time they would ask me to ship the computer to them, and they replaced a part and then shipped back. Almost like clockwork, everything months something stopped working. At one point they told me I moved my LAPTOP computer around to much - IT IS A LAPTOP, purchased for the purpose of its mobility.

Finally at the end of 2007 I requested a new computer, stating that this one is clearly not working. In the beginning of 2008 I received another replacement system. It is now December and I thought I finally got a decent working one that will at least carry me through to the end of my warranty in Feb. 2009, but nope once again another problem. in my replacement computer they sent me a Battery that was produced in 2004 and therefore less than 1 year of owning this computer it stopped holding a charge and said it is no longer covered by my warranty. Dell products are old, not up to par, cheaply made and do not hold up even under the best of circumstances.

The only way for me to correct this problem is to purchase a new battery.

I purchased a Insipirion laptop in June of 2006 along with an extended warranty. About a month ago, I accidentally dropped my computer and called DELL because my laptop would not turn on. The rep indicated my situation was covered under my accidental coverage policy and she would send me a box for my laptop. Before she disconnected, she also gave me a reference# and emailed it to me as well. Two weeks later, I called Dell to follow up because I had not heard back from them and they could not find me. It turns out the reference# they issued me to check status of my computer was under someone else's account.

I became extremely frustrated and angry because I kept getting passed over to several different agents and no one could help because the reference# indicated another name. By this time, I'm completely irate and it took about my 20th phone call to them to get a supposedly "manager" on the phone, who was not only rude but began to yell at me as if I did something wrong. In addition, he hang up on me and when I called back, the agent who assisted me when through my case and indicated that Dell had made a hugen mistake and sold my computer to another customer as a refurbished item. To this day, it has been over a month and I do not have my laptop, nor does anyone in the customer service know how to help me.

I purchased a laptop from Dell in April. One day while using the laptop it quit working. When I tried to restart it it would not do anything.I contacted Tech support and they walked me through the problem and said it was a bad motherboard. The man on the phone said it was common for them to go bad because they overheat.He sent a box to ship it back. When it did not return on the day it was promised, I checked my email and they emailed and said it was not covered under warranty due to a spill on the motherboard.

I called Dell and they refused to show me proof that it was damage by a spill,but insisted that it would cost 350 dollars to repair the laptop because it was not covered under warranty.When I protested and asked to speak to a supervisor because I know their was no spill on the computer they transferred me. While talking to the person she acted like they didn't know why I was transferred to her.When I asked her to provide proof of damage by a spill she hung up on me.The computer was not even 7 months old.

On the first day that I received my computer, Dell Media Direct (DMD) did not recognize that I even had a BD drive. I called technical support and tech was able to get DMD to recognize the BD drive.

About four weeks later, DMD stopped recognizing BD disks altogether. I called technical support. Tech uninstalled and reinstalled DMD. This fix worked for about a few hours before DMD stopped working again.

I also went to Dell Community Support forums and found that I was not the only person have problems with DMD not playing BD disks. Several customers had the problem and the issue had been resolved by Dell by sending them new software (called PowerDVD 8 Ultra) free of charge. Many of these customers had the EXACT SAME SYSTEM that I did. It is my belief that the only difference between me and these customers was not the equipment that was purchased, but the gender of the customers. I am female.

After a few hours, DMD crashed and I called technical support again. I asked that I be sent new software as DMD does not work. Tech told me that I could not receive PowerDVD 8 Ultra and that they could only send me Roxio Creator. As a person who understands the limitations of current market software, I informed the Dell representative that sending me Roxio Creator would not solve my problem as I do not want to CREATE a DVD, I want to PLAY a DVD. Tech support sent me Roxio anyways and then had the nerve to also state that my problem was "resolved."

I called Dell again and complained that I needed software so I could play BD disks. I stated that I did not need Creator software and that I didn't know what the point was of paying extra for a BD drive when I cannot use it on my computer. Dell Tech AGAIN reinstalled DMD and stated that my problem was solved. Again, DMD crashed a few hours later.

Well, to make a long story short, I called Customer Support asking for some help that wasn't in India or Singapore. Customer Support said I could only contact tech support which is outside US. Every time I call tech support they do the same thing- reinstall DMD, state my problem is solved, and refuse to send me software that will actually fix the problem. Other Dell customers with the same system I have, have received PowerDVD 8 Ultra software.

Evidently, this is "against the rules," but they've sent these customers this software. I can only assume that the reason why I cannot get the appropriate software is because I am a woman. Unfortunately, it is evident that I am not receiving the same service from Dell Tech support in Asia because of my gender.

I spent almost $2000 for this laptop and my BD/DVD/CD drive doesn't work at all. And no one from Dell is willing to help me. I just keep going around and around in circles.

My money has been stolen and there appears to be nothing that I can do about it.

I noticed the keyboard had what looked like bubbled up keys in the center, but this is the first laptop with a back light on the keyboard I have owned and thought it was probably just me.

I have owned this computer for 5 weeks now, last week the period key broke. It did not break completely off, its just danging there.

I contacted Dell and asked for a replacement, I do not want to start out owning a defective product. Since I have owned my system for over 21 days Dell will not replace it, apparently Dell only stands behind the quality of their product for 21 days. That 21 days starts the day they ship it, not the day you receive it!!! What? I have less than 21 days to figure out if they took the time to build a quality product?

So Dell will only do repairs to my computer now, so I am stuck with this defective product right out of the gate.

I have spent many days talking to supervisors (that I can't understand) no one is too concerned with the customers satisfaction, they just keep repeating the same line.... "You are out of your 21 day satisfaction period."

Thanks Dell, I didn't get a Dell---I got "Delled"

I bought a Dell Inspiron 1525 laptop on 17th July 2008 and its mother board crashed on 23rd Sep. So basically its a 2 month old machine which has faulty parts in it.

After I logged the complaint last monday, they told me that it will be replaced within 24 hours thats what their speaks too, a 24 hour service or revert on the complaint. So far nothing has been done. No engineer and no reverts from their office.

I have mailed the manager Support, India but he also has not replied yet.

I emailed her the invoice, which states that I paid for one laptop. She said that's my fault and can not take the other two back.

NEVER, NEVER, NEVER use Dell

We purchased a brand new Dell laptop for our daughters birthday. She was given the laptop on July 9, 2008. Since giving her the laptop, it has crashed 4 times and Dell has NO answers for the crashes and simply has had us perform Dell Restores which takes the laptop back to it's original purchase state.

This then requires us to reload the software, load of all of the Microsoft patches, and ALL Data stored on the laptop is completely LOST. Each time we have to restore and reload the computer it takes us approximatly 3-4 hours to get the laptop fully working. We have spent over 17 hours on the phone with DELL technical support and they have no answer.

Finally after spending 2 hours on the phone with a ""Technical Supervisor"" he had a tech come out and replace the hard drive and memory in the computer. 4 days after this was done the laptop crashed again and we had to perform our 4th DELL Restore.

We are now working with a Dell technical supervisor and all he is willing todo is call us everyday to ensure our laptop is working. This is not resolving our problem the laptop history has shown that this will continue to happen and eventually our warrenty will be out of date and we will have no support or recourse !

We've asked for a new laptop and they have said no !

We feel that this answer is unacceptable given the poor performance we've had right out of the box with this product. Damage Resulting = Lost data, lost time.

We purchased a brand new Dell laptop for our daughters birthday. She was given the laptop on July 9, 2008. Since giving her the laptop, it has crashed 4 times and Dell has NO answers for the crashes and simply has had us perform Dell Restores which takes the laptop back to it's original purchase state. This then requires us to reload the software, load of all of the Microsoft patches, and ALL Data stored on the laptop is completely LOST.

Each time we have to restore and reload the computer it takes us approximatly 3-4 hours to get the laptop fully working. We have spent over 17 hours on the phone with DELL technical support and they have no answer.

Finally after spending 2 hours on the phone with a "Technical Supervisor" he had a tech come out and replace the hard drive and memory in the computer. 4 days after this was done the laptop crashed again and we had to perform our 4th DELL Restore.

We are now working with a Dell technical supervisor and all he is willing todo is call us everyday to ensure our laptop is working. This is not resolving our problem the laptop history has shown that this will continue to happen and eventually our warrenty will be out of date and we will have no support or recourse !

We've asked for a new laptop and they have said no ! We feel that this answer is unacceptable given the poor performance we've had right out of the box with this product.

I recieved a laptop I ordered from Dell on Aug. 11th 2008, On August 12th i began having problems, the windows would disapear when I was on the internet as if I had never been on, the computer would shut off randomly when still plugged in, I called in the 1st time on Aug 19th, the tech supprt guy walked me through doing a factory reset on my laptop and assured me that this would work, that i just needed to wait a few days and all problems should cease.

I also was having problems with the left soft key and he told me I would have to send it in for that, so he sent me out a box to send the computer back. In the few days that it took for me to recieve the box the computer began the same problems but then also started a problem where random windows would pop up continuosly and the only way to stop them was to hold the power button down and shut down the system improperly.

I decided to call in again (Aug 26th) and the rep assured me that someone would call me back soon.

No one ever did, I did not want to send the computer in for the soft key untill i knew that the other problems were fixed bacause if they couldnt be fixed I wanted a new system.

After a few days of waiting for a callback I decided to call back in on Aug 29th, The representative walked me through beginning tests on the system, told me that would take a few hours and he would call me back, he asked me to write down any error messages that i got during the tests so that I could give them to him when he called back.

I did so but 3 hours later when I recieved a call back i t was from a woman I had never talked to before, she told me that I didn't need to give her the error messages that I could just return the system for a new one, she gave me a case number and a number to call on tuesday the 2nd since Monday was a holiday.

When I called in on tuesday the representative informed me that I was over my 21 days to return by 1 DAY and that there was nothing he could do, after attempting to argue with him but not very succesfly due to the india and american language barrier (which by the way I frustratingly dealt with on every call to dell through this entire ordeal)

I finally asked for a supervisor, I waited on hold for 57 minutes before finally hanging up, I tried again on Sep 5th, sat on hold for 43 minutes and since then have been attempting to research online if anyone else has experienced something similar and what I can do to fix this, which is how I found this site.

I also found another site from Dell which says it is for unresloved issues I contacted them through there and currently have recieved no response.
I have every case number and every time that I called documented

All I want is a computer that works

Since all of this new problems have started, No matter what the window is be it my pictures folder, the internet, my music progarms, anything, when the computer goes to standy by and you log back on everything is gone as if noone has been on the computer for days.

The battery willonly last 24 1/2 minutes when unplgged from the charger, and all of the rest of the problems I started with a month ago still exist

Pleae help me I just want a computer that works, that is what I paid for.

I think there should be some kind of recall if it is as common a problem as it appears to be.

I purchased a laptop from Dell in January 2005. Since then, I have had 4 system exchanges and various parts replaced because of failures. I still have a valid onsite warranty until January 2010. On Dells www.direct2dell.com blog site, there is a post that talks about known problems with certain laptops from Dell with the Nvidia GPU.

Since I have had this XPS 1530, I have had 5 motherboards replaced for failures. Now, Dell has told me that they cannot issue anymore replacements or service my system anymore because I have had "so many problems".

This is so unfair because this is not my fault. Why should I be punished for something that is out of my control?

Dist. Michael **** is out of touch with his company. I am personally going to leave a comment on every website for computer reviews I can find and leave a negative comment about customer service. If Dell can waste 4 hours of MY time, I can certainly find 4 hours to place scathing reviews on websites. If I had known, I would NEVER have considered purchasing a DELL.

However, I am still stuck paying for an expensive laptop but owning a replacement that cost half of that one.

I-am-angry because:

I bought a Dell Inspiron 9400 Laptop about two years ago now. After carefully explaining what I needed it for I was told this would be the model for me. I excitedly purchased it with all the bells and whistles for a pretty penny and started having problems with it about 7 months later. Of course the first few blue screens I rebooted and my system would run fine for a bit. This lasted sporadically over a couple more months.

When I realized it might be a larger issue (memory parity error) I phoned DELL and the representative was little to no help. I phoned back again a short time later and was told I was just off warranty by a month and that I could purchase the RAM for x-amount of dollars, which I did. This didn't fix the problem.

All said and done I turned on my laptop one day and it made some beeps and now it won't even stay on. The errors mention video card and such. We took it to a locate fix it shop and they said (without looking at it) probably your motherboard you my as well buy a new computer because it will cost you less than to fix this laptop. Well I originally spent $3000.00 on that lap top and I really can't afford nor do I want to "replace it". So therefore Iamangry.

Today I will be lodging complaints through our Canadian Better Business Bureau and I will see if I can also lodge one throught the USA.

I certainly tell everyone I know of my terrible experience through DELL with not only my loss of computer, money and time but the way that once my computer was paid up in full (earlier than my term agreement) it completely seemed to disable itself from any reasonable performance.

Thankyou for your time.

Iamangry

One day I began looking for a picture that I had scanned into my computer and I could not find it,so I began opening up and searching files to find this picture and to my suprise pops up someone else's documents and pictures..

I called dell and pretty much got the run a round.I spoke to several support staff and told them what I had found and why was this info on my laptop when I purchased a brand new one? I was told that my laptop was brand new and I told them that they frauded me and sold me a used/refurbished computer!!!! The support staff stated that was nothing that could be done and told me that my warranty was up and it wasn't.

I asked if they could send me another computer and I was told no! Then I was told that they could help me erase the memory and we began to argue.I spoke to 3 people today 1 named Joe located in El Salvador and I told him my problem he spoke to his boss and gave me the legal dept address because I am going to persue legal actions towards dell for frauding consumer with paying for new products and receiving used products.

Im tired and something needs to be done with this kind of non-sense going on with such a large company such as this one...

PLEASE CAN SOMEONE HELP ME!!!!!

I placed an order for a pink laptop on the evening of 09-01-08, I have wanted a pink laptop for a very long time and finally I was going to have it! However, on the afternoon of the 3rd something went bang, and smoke began to rise from under my hood. It's my lucky day, I finally splurge on something for myself and then my truck (a whopping 7k miles out of warranty) is doing something clearly will cost a good deal of money.

As soon as the friendly and pungent local tow truck driver dropped me off at my doorstep I came in and had to call to cancel the order. I have kids, they have to be in school, and dance and tutors and soccer, I need a vehicle more than a pink laptop at the moment. I spoke with a friendly male agent who let me know that I had 7 days to call in and re-order at that same price and wished me well on getting my vehicle fixed, happily I thanked him and hung up feeling better that I wasn't going to have to pick my kids up from school and get them to their activities in a taxi today.

To my suprise, first thing this morning my bank account is still in the same place as it was. I called in and this is when I got to speak with the lovely and heinous Ruhi, operator 143378. I asked her why this money had not returned to my account and I was informed that it would be 3-5 business days!! I have quite a time understanding this since it took a matter of 2 minutes for them to take that money out. I asked if there was any way this could possibly be expidited and explained had I have been told this last night I would have done something else to get the car fixed, not cancelled and delayed the order.

She started at this point to get very loud with me. She explained to me that she was very sorry that I was not informed but there was nothing they could do to change this. I then asked if I could just go ahead and speak with a manager simply because of my frustration with the lack of vital information when calling to cancel the order.

She starts talking over me explaining that she is a customer representative, what does that mean, she could pee in a cup and it came up clean. I asked several times, fighting to be heard over her and finally she makes a statement as though she is the manager, so I asked her if that was what she was saying "I am not saying that" and finally she puts me on hold to attempt to get a manager for me. She had just about enough time to hit the hold button, flip the phone off and perhaps get a couple nasty names out of her mouth and she comes back explains the manager is with another customer and it could be "a very long time" I asked to hold, there is no option for that.

She has forwarded the my complaint and that is all she can do, I can call back and perhaps someone else's manager can help me. So back to the website I go, I find another number, and again, I have someone I can hardly understand who wants to talk over me tell me they have forwarded my complaint, which now has expanded to include this woman who clearly does not understand the phrase "customer representative" and I have to ask her repeatedly for a mananger.

She kindly passes me back to "cusDELLtomer service". This gentleman however can do something about it, he can expidite this release and forward it on to the department so it can get to my bank in 24-48 business hours (well thank you captain wonderful) there is no one that can contact me when this has been completed and I will just have to keep checking with my bank. Once again I ask to speak to a manager.

Finally I get a manager who is simply the rudest of the bunch. He was simply trying to get me off the phone from the moment he picked up the other end. He has assured me that the form has been forwarded to expidite the release of funds but that department is not able to get on the phone. I asked if they had printers and why they simply couldn't print the form, and fax it to my bank. He advised me that it has been handled and that I will just need to be patient for the next 24-48 hours.

I don't think he has children and if he does clearly he has no clue about activities and clubs and classes and how easy such things are to do when you can't get your car fixed because although they can take that money in under 5 minutes they need a week to give it back. I advised him that I will not be calling next week to reorder this laptop. I can find a suitable pink one else where or I can find pink skins.

Dell was about to get a lot of business from my family as my husband and I were just talking about Santa bringing all the kids each their own PC this year. Santa will shop with HP instead!

My latest Dell purchase will be my absolute last (This was the 3rd laptop purchase in 4 years, 2 as grad gifts and 1 for my wife). After completing the laptop customization with the online sales rep we discussed the pricing. I, being an Intel corp. employee, was elligable for a corprate discount with Dell. The sales rep was well aware of this but suggested I consider the Dell Prefered Members charge account.

By qualifing for their card, I could recieve a larger discount and a $100.00 gift card. This sounded great although I expressed a concern about finace charges. I had intended on paying cash, via debt card, for this purchase and really didn't want a payment and 21% finace charges. I was assured this wouldn't be an issue since I could... and I quote "simply call and pay the account of in full upon reciept of the laptop".

This sounded great and seemed to make sense, so I took her advise and used the Prefered Members charge account. I recieved the laptop on time (5 business days) and as ordered and then immediately called Dell to pay the account off. After sitting on hold for nearly 1 hour I finally spoke to an accounts payable rep who very quickly informed me I couldn't pay the account off yet because the account had not been created and that I should call be in 2-3 weeks.

After 2 weeks passed I called Dell again, sat on hold for ever and finally spoke to an accounts payable rep. My account had been created but I was unable to pay off the account because "DELL WONT ACCEPT DEBT CARD PAYMENT FOR CHARGED ACCOUNTS!". Dell will accept a debt card as payment in full at the time of order but not for account payment?! Needles to say I was not happy.

The Dell rep advised me to wait for the 1st bill an then pay it off at that time. I expressed my concern to the Dell rep that if I waited for the 1st bill, then finace charges would already be applied. The Dell rep stated that I could try to get a check in the mail but that the check would have to be recieved and processed prior to the 1st bill due to date to avoid finace charges... and I only had 4 business days for that to happen.

Since a payment of this type would also lack the Dell specific prepaid envelope with in-house routing bar code, it was nearly impossible for this to be accomplished. So, I was forced to wait. I recieved the bill a few weeks later and paid it off in full... + the finace charges of $32.00. This really annoyed me, but at least it was done and paid and I had a $100.00 gift card heading my way. I was told the gift cards normally took 6-8 weeks to process and ship... so I waited. 9 weeks passed and I hadn't recieved the gift card. I call Dell to complain. I was told gift cards were processing slower then expected and to be patient it should arrive in the mail within a few weeks. Another month went by and still no gift card.

Again I called Dell to ask about the gift card. My intent was to use the card for a laptop accessories bag and so asked, since they knew they owed my $100.00, could I just order a few accessories and be discounted the gift card amount. Of course the answer was NO and a host of reasons were offered... and so I waited, and waited and waited. Well, it's been nearly 1 year and I still have no gift card. I've spent more time dealing with Dell on this issue that even at a minimum wage ratio I've invested more into try to collect my gift card than it's accually worth.

The final position of Dell is this. They have records of my purchases, however they don't record or archive specifics on sales events or promotions (so they say). Their customer records show I've made multiple calls concerning the gift card, however promotion eligibilities are processed through a different division (that I never been able to speak to) and blah blah blah blah blah...

At this point I've given up. Dell wins. I feel as though I've been baited with the Preferred Members account, taken advantage of for the 1st months finace charges and intentionally discouraged from persueing the gift card. Truth is there's nothing I can do about it other than to tell my story and hope that you'll listen and consider this...

We consumers have little individual power when it comes to dealing with big business. We're expedible and we know it. The only glimmer of hope we have is if we, as a collective, support each other through the voice of our spending dollars. Parts break and things happen... no big deal, but when companies loose their moral bearing and neglect their responsibilities to act and behave ethically and with integrity when it comes to "doing the right thing", we simply have to ban to gether and hold them accountable.

Thanks,

Sir my company has given me laptop of DELL before one month but sir unfortunately in car accident, hard disk driver and side frame of my laptop has been damaged.In addition to it I wuould like to inform you that my laptop is under warranty period.

So kindly pay attention over it and oblige me.I can never forget your this obligation.

Thanks & Regards

Kuldeep *****

RF Engineer

GTL Limited

When i bought my laptop in nov 2007 i was told i would recieve $300 in dell dollars, they sent me $100. when i call back in june they sent me expired coupon # for 100, then another $100 coupon on THE E-MAIL IT CLEARLY STATES EXPIRES 09/29/2008. WHEN I TRIED TO USE THIS THEY SAID IT EXPIRED IN AUG.

I STILL HAVE DELLS E-MAIL THEY WILL NOT MAKE GOOD. CUSTOMER SERVICE IS A FRAUD!!!!! THEY SAY THEY CANNOT LOOK AT THEIR VERY E-MAILS. DELL IS A FRAUD!!!

I have a Dell laptop that I ordered and received the being of this year and have continous problems with the system. The system has powering off and on issues. It is currently to the stage that the only way to turn the system on is to disconnect everything, including the battery, holding the reset button and then restarting. This is done each and everytime. On top of that I have had continous issues with connecting to the internet. The system says it there but can't connect.

I have spent numerous months with Dell but they keep stating we will look into it and call back but then never call back. Outsourcing customer service has not been a help. regarding the internet they keep telling me to check with the modem company, which works just fine for the whole office.

They have made no attempt to resolve the internet issue and the powering issue is I believe an internal problem that they need to service themselves.

I bought a Dell laptop for my daughter for college. We recieved it in June '08 and a few weeks after she had it, she started having problems. She has spent a lot of time and hours on the phone and off doing what their customer service reps. advised. Finally, today, I took over and told them that I didn't want to spend hours trying to fix this, as my daughter already had. I just wanted to return it for repair, or a new one.

I was told by more than one person that since it was past 21 days, they could not do that. I asked for a supervisor and he was just as pompous and insisted I take 5 minutes and work with him to fix the problem. Well 15 minutes later, the problem appeared to be fix, but as soon as I humg up I kept getting error messages.

My daughter needs this computer to be in top working order for her first year in college. The entire process is stressful, scaring, and exciting enough without having to deal with this.

The machine was invoiced on the 7/3 (a holiday weekend) and the DHL record shows it was not shipped until 7/5 so I did not physically receive it until 7/7. The machine was delayed for two weeks so I had been expecting it much earlier so that holiday weekend I did not open the box until I got back from vacation which was 7/11.

When I finally finished setting up the entire machine over a weeks period I noticed it did not have any digital video output or HDMI video out. I was horrified that my daughters $600 HP notebook had this but my $2500 business machine was missing it. Being that I do a lot of presentations from my computer the digital video out is a must!

I finally got around to bringing my computer up to the local Dell store on the 25th to see if I was missing something or if it could be upgraded and they told me to contact customer service online to find out about upgrading or returning my machine. I emailed service on 7/27th (KMM79404473I57L0KM) and asked what I can do and they gave me misinformation to call the sales dept. When I finally called the sales dept they told me that Dell just released the new Studio 17 laptops, which of course are the same machine I bought but it has the HDMI output.

They also helped me build a new machine and told me to call customer service to get a return auth # for my old machine. BTW: Ruth my American sales rep was EXTREMELY helpful when trying to build the new Studio notebook. After 36 mins on hold I finally got customer service on the phone since you can not make this type of request online...

Customer service says that I am now past my 21 day return even though I tried to start the return on the 27th and I did not even have posession of the machine until the 7th of July. How the **** can you advertise a 21 day return period and start the clock when then customer doesnt phsically have the machine yet and shipping records clearly show this. This *******' jerk in India refused to give me manager or help me in any other way.

I am so *******' mad right now. $2500 on a machine .. 4 previous dells for personal use (not to mention the 400+ we have purchased for business over the last 5 years), and these guys cant help me? Im not returning it to get refund... I want another Dell!

I thought I paid extra for Dell because they have great customer service and this is what I get?

I ordered an XPS 420 system with Microsoft Vista Ultimate. Dell installed the 32-bit version of the OS on the system. As Vista Ultimate is only sold as a combo, 32-bit and 64-bit DVD versions, I expected the complement of instlation DVD with the system would include the 64-bit version. I did not find any information from DELL indicating they were selling an incomplete VISTA Ultimate. I can only purchase Vista Ultimate with both version. This will leave me with a duplicate 32-bit version. And I feel that I must purchase what I have already paid for.

I ordered a new laptop from Dell in Jan 08 using my Dell Preferred Account. The computer would not operate properly and after many hours with support, they sent me a second laptop. I returned the 1st one and began experiencing problems with the 2nd laptop. I paid the entire balance in March with the belief that Dell would stand behind their product and fix the computer. After many more hours with support, they sent me a new hard drive. I replaced the hard drive, returning the alleged defective hard drive to Dell.

The 2nd laptop continued to not function properly and after several more hours of working with their support department, I was sent a 3rd laptop. I promptly returned the 2nd one, but to my dismay the 3rd laptop experienced the same issues with the operating system. After more hours working with their support department, Dell offered me a refund. On April 29, 2008, Dell received the 3rd laptop.

As of today, July 1, 2008, Dell has still not refunded the $1331.98 I paid on my Dell preferred account. I have spent countless hours on the phone with Dell employees attempting to resolve this issue. I have sent and received countless e-mails regarding this refund. Will someone PLEASE help me get my money back?

To Whom It May Concern:

Well after the rep "fixed" my printer problem she created a new problem for me. I kept getting error messages recommending me to shut my computer down. Also if I left the computer on and didn't return to it for more than 45 minutes or so it would apparently "shut" itself down and when I tried to start it again it would come up recommending starting in "safe" mode because it was shut (itself) down improperly. Once again I found myself on the phone with tech support for way too long with another person who was seriously hard to understand again!!

I got no where with her because she didn't know what she was doing and sounded like she was reading solutions from a computer screen or something. I couldn't stay on the phone with her after and hour or so because I had to tend to my two children who are under the age of 3 yrs old! I called back and finally got so aggravated again because AGAIN the Dell tech support person was so hard to understand that I demanded them to return the system completely.

They agreed but then called me back to try and convince me to keep the thing. I said only if they send me a new one and take the old one back. I was hoping I just happen to get a "lemon" computer or something. Well the new one arrived and same problems!! printer problems, self shutting down, hours on the phone wasted with tech support who are very hard to understand because they speak very broken English (they are out of India apparently). I had no time to deal with tech support at this point and needed a functioning computer for school and work so I had to pay my techie friend to come and fix it for me. Finally that did the trick and the computer worked. Even the wireless printer worked.

By then Dell Customer Service called me to check and see how my experience went with their tech support and I unloaded to him all of my on-going problems. I demanded I be credited some money off of my system due to my horrible experience and due to how much time I literally wasted on the phone with Dell tech support. If I am to keep this Dell computer it needs to be worth my while as a customer. The representative said he would get back to me after he got permission from his supervisor for the credit.

Well this rep went out sick and did not call me back after days passed by!! I left two messages on his VM (which did not say he was out sick by the way) to ask if I would indeed be receiving my credit. In the meantime my first statement arrived due for payment on the system and I was NOT going to pay it until I heard back from the rep about my credit. Because if I was not going to be receiving the credit I had told him I may just return the computer for good

I then called another Dell rep to tell him I had not heard back about my credit after repeatedly leaving messages. He then got in contact with the original rep and finally the original rep called me and told me he was out sick and apologized to me. By this time my payment would have been considered late and he told me "don't worry" just pay two months when I get my next statement. I said fine. He told me I was granted the credit that I requested.

Next thing I know and before my next statement came, I get a call from Dell Credit telling me I need to pay my "late" bill!!! What the heck!!! I tell the Dell credit person that I was told not to pay it until next month's statement. She said to avoid a "late" charge I should pay over the phone right now and that they would even waive the pay-by-phone charge for me. WOW. Aren't they great? At this point I say fine Just to get her out of my hair and I pay by phone.

Well I receive my next statement to see a "late" charge on there. OMG I scream!!! I call Dell credit and they remove the fee after I tell them the story.

I receive my next statement and send my payment out on June 6th. It was due June 10th. Enough time to go from Pennsylvania to Illinois. Apparently they did not get it (or did not post it to my account) until June 12th. And there is no grace period apparently. So I get ANOTHER late fee. I promptly call Dell credit to complain and demand that the late fee be removed. They then tell me that they are only allowed to remove one late fee within a 12 month period.

I am furious at this point. I explain to the Dell credit rep that the first late fee removal should NOT even be relevant because that was not my fault. Still, the rep refused to remove the fee from my account. At this point I tell the rep I will be paying off my entire Dell account next month minus, of course the ridiculous "late" fee. And that I will NEVER pay that late fee because it is not justified. I explain that I have A-1 credit and have never had such problems with a company in my entire life. I pay all of my bills on time and don't deserve to be treated this way by Dell credit.

So now here I am disgusted and appalled with the entire Dell Corporation and ALL of it's departments including; Tech Support, Customer Service and Credit. I will never, ever buy anything from Dell again and will advise all of my friends and relatives to do the same. I will post this on every "complaint" internet site I can to share my experience with and warn other consumers about Dell's employee communication and products problems. I feel totally ripped off and unvalued as a paying customer of Dell.

Sincerely,

Michele ********,

Dell Customer

I also purchased a 2 year extended warranty from Dell.

I have had multiple function and operation issues with this computer, including:

1) graphics driver issues which forced me to reinstall the OS (at Dell's recommendation) within about 6 months of buying the machine. I lost all of my data and my confidence in using this machine,

2) file copy speed issues which have no good explanation. I have gone to copy files from one directory to another on the C drive and got a message telling me that it would take 10 hours to perform this operation... and it did. On my 8 year old Linux machine, it took 5 minutes to copy the same group of files.

3) ongoing problems with the DVD burner driver. The DVD burner *regularly* disappears from the hardware list and the device manager when I am trying to use it under Vista (file copy) or with Roxio creator DVD application.

I have installed all of the recommended upgrades to the software and the drivers, and I also subscribe to the Microsoft OneCare software to keep my computer up-to-date.

I purchased a Dell Inspiron E1405 in July of 2006. A day later I upgraded the order to a better monitor. When I got my credit card bill it showed that they charged me twice. I contacted Dell and they said they will remove the charge or issue a credit. The credit never showed up and they appologized. They said they would resolve the problem if I can forward them the credit card statement. I did and they said the problem will be resolved and a credit issued. two months later no credit.

I called Dell again and they then asked for the same information. I resent the credit card statements and again they appologized and said they will resolve the problem. Customer service said they would forward my case to another department but when I asked for a contact name customer service said they don't have one. I got no credit and no response from the "other department." Another month passed by and no credit.

I contacted Customer service and again they asked for my credit card statements. OVER and OVER and OVER this has been going on. 2 YEARS later and over 42 emails, 16 different customer service representatives, countless phone calls and requests to my credit card company disputing the charge and asking for statements, and still NO credit. Dell stole my $820.22 and I have no way of contacting them.

To make matters worse, the computer I bought doesn't even start up now. Dell = Fraud and Low Quality!!!!!!!!!! This is an absolutely TRUE story and I leave my real name and contact information. Unbelievably Horrible Customer Service.

((05.29.08) 1st day - I bought a laptop in Best Buy store. The laptop was a Dell Inspiron 1525 and a paid $909.49 w/tax. When i came in my home and opened box...a surprise...the laptop inside box is different that i paid. Different model and price, it is Dell Latitude D620. I didn't have more time to comeback for store because i live in another city and i don't drive and i don't have car too, i depend of friends.

(05.30.08)2nd day_ Well...i came back the store another day and i went to customer service. I told about my problem, i wait for 2 hours and they told me that it wasn't problem of store because they bought from Dell close package and I need call direct for dell for resolve this trouble. So...I was very upset went to home and called for Dell. There was another problem....the assistants asked me number that was suppose have under of laptop, this tag was retired from equipment there isnt, so Assistant got another options turn on computer and press f2, another surprise again...there is a message from Dell asking a Dell administrator's password, the system is locked.

This equipment isnt longer available in Dell. The assistant couldn't help me and told me for came back Best Buy for refund or change equipment because the laptop is bloke.

(05.31.08) 3rd day_ I call for Best Buy and happened the same process again...i call for Dell..bla bla bla again..so the same process again.

I don't Know like resolve this problem.

My Dell Inspiron 6000 has developed problems with accessing the Internet.

I have wasted literally HOURS on phone with tech support. Every call put me through different troubleshooting procedures which failed. A DELL salesperson at Staples informed me of his familiarity with this defect which is attributed to a defective Wireless card.

Dell denies this and refuses to take back the PC for repair or replacement.

From the time I bought my laptop from DELL in November 2005 I have not had a day without headaches. 3 months after owning my laptop I was up until 4am with a technician in Pakistan, trying to get my laptop fixed. They also had a part shipped to me so I can instal myself! I got tireof the problems and the run-around from DELL. I have had my laptop fixed so often since then and today my laptop died...again. I use my laptop for work. I spent all my $$ buying this and did not get the support I was promised. I am unable to work without a computer and I work on commission! This time the fatal error is really FATAL.

I declined the offer and was finally instructed to send in my computer for repairs. After 2-4 weeks of waiting, I was returned not my computer, but a refurbished one instead. I called to make a complaint simply because I did not spend $1400 on a refurbished computer, and was told that Dell could not do anything about this and I could not get a refund. Loss of many documents as well as loss of money lost due to lack of refund for a refurbished computer that I did not intentionally pay for.

I purchased a Dell Inspiron laptop from their website last January and I've been plagued with problems ever since. Within three months of me owning it, the screen stopped functioning. I found that I could still use the computer if I hooked it up to an external monitor. After using it like a desktop for a while, I visited a local tech shop that said they were Dell certified technicians. After inspecting my laptop for a week, they told me that the screen and some internal part needed to be replaced and that they had ordered it. Two weeks later they said that they couldn't figure it out and were sending it directly to Dell.

After that for a month I was getting the runaround about how Dell was still working on my computer. Then when i went to check on it, a junior technician told me that my computer had in fact been sitting on a shelf the entire time and they had not sent it to dell like they told me. So after this I took my computer back still unfixed and called the Dell service line. I sent my computer to them and they sent it back to me supposedly fixed. Upon turning on my computer the screen lit up like it was supposed to and I thought I was done. Then I started using the computer and found out that after they had worked on my laptop, the keys O,L and 9 did not work anymore.

I called Dell yet again and they said they would send me a new keyboard within the week. Well during that week the new lcd screen stopped working and just putting out strange colors. When the keyboard came, I had to put it in myself and now I was back to where I started. A laptop that only works with an external monitor. By this time, my one year warrantee was about to run out and so I was forced to pay $200 to extend it two more years so that I could get it fixed and have some normal use out of it. In my opinion, they have a very bad system of customer service using faulty parts to replace faulty parts. Not only that, there is no way to get someone to take responsibility for their actions.

Even after being misled for months as to how to get my computer fixed, everyone I talked to placed the blame on some other party. Being a student I obviously have a great need for a reliable working computer. I purchased a laptop when I went to college for just that purpose. However I have not been able to use my computer reliably ever since I got it. I can't tell you quantitatively what it has cost me but it certainly has had an impact on my grades which is damaging to my future.

Also the stress it has caused me has impacted my livlihood. Not to mention the time and money this has taken from me. Normally I wouldn't have invested another $200 in a dying investment but I hadn't even been able to use this computer properly at all in the year and a half I've owned it so I figured I had to at least get one year of normal use before junking it to get a new laptop.

I wish I could put the address and the name of the person I spoke to but they were not forthcoming with either. Long story short - my husband and I bought a laptop and printer from Dell in December of 07. There was a problem with our order and to compensate us they sent us a $75.00 cupon to make good on their mistake. Great - so the cupon comes and I use it to purchase cartridges for our new printer. The cartridges arrive and they are for the wrong printer.

I have a Photo 966 and they are for at photo 926. I called Dell to explain the problem and after being transferred to 4 different depts. and spending at least 2 hours on the phone - I was told that I should return the cartridges and they would send us the correct ones for 75.00. The original cupon was for a one time use only - so since I used it, even though they sent me the wrong product, I couldn't get another one issued. So basically I was out the 75.00 and there was nothing they could do to help me. It was all very frustrating and it made me very angry. Just the little person has no recourse with large companies like that.

You know it is not necessarily losing the money that bothers me - it is their attitude about the entire thing. It was only 75.00 but it was more the principal than anything. How large companies can get away with saying we can't help you and you loose your 75.00 and there is nothing the average consumer can do about it but complain on websites such as these.

I purchased a Dell Inspiron 1520 Laptop computer in Feb 2008. In March I began to have some error message appear. I called dell tech support they advised me I had a software problem and would have to buy either a onetime service plan for $129 or an annual software service plan for $329. I opted for the annual plan. I had purchased an extended hardware warranty with on-site support when I purchased the laptop.

Then I spoke to various gentlemen in India all of whom have some degree of difficulty with the English language and poor phone connections did not help either. The first thing they wanted me to do was re-install Windows XP, this completely wiped out all of my data and programs I installed on the laptop. Fortunately I had backups and original CD's of most of my software. It was still a pain reloading everything. Re-installing Windows did not fix the problem.

After some time and taking the laptop apart at the direction of the Tech it was decided that I had a bad memory chip. So a few days later a local technician came to my home and replaced the defective chip. All is well with the laptop.
My complaint is that I spent 8 hours and 20 minutes on the phone, over 4 days, with various knuckle heads in India, only to find out I had a hardware problem not a software problem.

I paid for the hardware warranty with the original purchase. When I asked for a refund of the $329 I paid for the software warranty, which I didn't need, they refused and would only give me a $110 refund. This call took another hour and 15 minutes. I could not get a supervisor or the name and phone number of someone at Dell, Texas. I am out over $200 for a software warranty I don't need, over 9 hours in time talking to India and another 3-4 days re-loading software and data as a result of bad direction form Dell tech support.

Ok. I needed a laptop for school. I figured a dell was ok cuz they lead the field. Well i designed my own laptop by talking to a lady on my moms comp. I have a Dell inspiron 1520 and it [is bad]! I ABSOULTLEY HATE IT! I had it for about a week when my touchpad started to act stupid, i contacted coustomer support the guy i talked to logged on to my system, (i let him) i fugured it could help well he fixed this problem but created another he cleared my desktop. nothing was there so he had to undo what he did. after 6 hours he fixed it.

two weeks late the problem came back. i got a usb mouse just so i dont have to deal with dell.my name is Danielle and they have it in their records as daniell and they say they cant fix it.another thing that i find stupid is with my moms hp comp. the first thing it told us to do as soon as we first set it up was to create recovery discs. well with dell you have to PAY them to create your dicsc because you can not back up any thing on your comp. the battery life is crap. they have forums for you if you need help.

well dell suggested a firewall and a spyware deleter i figured ok the forum says dell themselves use them. well they are ***. since i downloaded them my comp is a piece of crap. and another thing when you go on the forums the people are rude. in a nutshell i own a 2000.00 [worthless] Dell.

I called Dell and they determined that there had been no reason to replace the motherboard and that it was the video card that needed replaced. I spoke with a supervisor who claimed that the video card they would be sending me would be labeled as refurbished, but was in fact, new out of a box. According to him, when they take a part out of a box from the factory they automatically have to label it as refurbished before sending it.

When I asked what they were going to do about the fact that they had unnessarily replaced my motherboard with a refurbished one, he claimed again that it was likely not refurbished. I told him there was no way for me to prove that, but he claimed to be telling me the truth.
They would not send me a motherboard or video card that said "new" on the packaging.

So in summary, there are 2, going on 3 "refurbished" parts in my computer that started freezing after only 5 months of use.

received a laptop as a gift, after i received it we went to florida for the winter months and i only had a cell phone to call from with so many mins. on it so i couldn't call support and wait on the line for to long not like i didn't try. when i got home i called right away and they, then sent a box to send it back to the company and replaced the mother board pick up 4-18-08 received it back about a week later and at that time it was making a noise like a frog i called them on 5-5-08 they told me it was normal,

what a joke then i called back on 5-11-08

to let them know that the system was doing stange things again left a message to call me back never heard from them called again 5-12-08 5-17-08 and i talked to a naveed and he told me to call costomer service which i told they told me to call back and tell them you want r full system replacement which i did and they told me no way

i called again today 5-21-08 and they are just giving me the run around again and nothing gets done..........I feel i should get a full replacement or let me up grade to a better laptop that works

i can't keep calling everyday or every time i want to use my computer. i don't want something for nothing here i just want what my husband paid for ( a working laptop i don't feel i'm being so unreasonable

i had ben treated very unfair with this whole thing and i feel it's about time some one does something about it

...... i can't go out a buy another sense i am disabled and can't afford it

I ordered a dell laptop with numerous accessories (i.e. docking stations, routers, headphones, mouse, etc. It turned out the guy had me order 2 more power supplies than I needed. (Power supplies already came with the docking stations.) So I spent an hour on the phone returning them.

Then I found out the docking stations didn't work with my peripherals. So I called to exchange them. There was no other dockinig station for the laptop I ordered so I elected to return the whole system. It took me 6 hours over two days to get them to get it right. I was passed from person to person. Each time I had to recount the entire story and give them all the numbers. Each time they said it was taken care of but, when I called back, the next rep said it was not done correctly.

Dealing with these people has been a nightmare. Hopefully, the return is now processed correctly. Now I dread seeing if it is received and credited correctly.

I purchased a Dell XPS 1730 laptop from Dell 7 days ago using their preferred account. I am not sure who they prefer because they apparently did not prefer myself. I was told multiple times by the sales department that there would be no issues with having the product sent to where I work since I have no way to get it if it is sent to my home because my wife works nights and I all of my neighbors work during the day.

So I went through with the purchase and yesterday 5/19 I go to check on if my product has been shipped yet. Lo and behold ... they canceled part of my order... not the laptop but the bag.. so I am like w/e and order the bag on a credit card (its like 50 bucks no biggie).

Later that day I pop on to check it again to see if the bag is going to be delivered on time and then I see that my laptop was canceled. So I call up Dell and spend 4 hours on the phone talking to Indian people that cannot grasp the English language and have VERY thick accents... they proceeded to tell me I needed to verify my identity yadda yadda yadda. So I did so and they send me to another department...well they failed to do that as all they did was hang up on me... imagine that...

So I call back and get a nice customer service rep and told him my story... he apologizes and seems genuinely interested in his companies mishandling of customers and gets me a deal on the computer that is like 200 bucks off... I am like ok sounds like they are trying to fix their disaster of a CS department. He did not give me an order number and then transfers me again to be "verified"... and I verify my identity and get hung up on again

.

One last thing... the purchase may have gone through (again) as there is a charge at the discounted price and we will see if I end up with my product... I am guessing NO because they cannot complete simple tasks because they are all outsourced to inferior NON ENGLISH speaking countries.

IF you own Dell stock I would sell it as this company is going to take a huge plunge if they keep up antics such as this one as people will just not put up with it and order from another company.

My Dell XPS M1530 (laptop computer) arrived in January with a warped keyboard. I thought it was how it was supposed to be designed when I received it so I did not immediately report the problem. I recently (three months after receiving it) realized that this is not how it should be so I called to have the computer replaced with one that is not defective. Instead of replacing the computer, Dell sent a service person to try to replace the keyboard.

When he removed the keyboard he told me there is a screw just above the F9 key that shouldn't be there and couldn't be removed. He called Dell to report the problem and was told that they would now send out a new part (a new palm rest) and have a technician see if replacing this part solves the warped keyboard problem. There was no mention of trying to remove the screw and there was no explanation of why the screw was there or what problems it could potentially cause.

This response from Dell is totally unsatisfactory to me. I spent $1500 and received a computer that was improperly assembled. Even if the next repair person is able to remove this random screw so that they keyboard is no longer warped, how am I to know that there isn't something else wrong with the computer due to the improper assembly, or that the improperly placed screw won't cause problems down the road.

I was also told that because I didn't report the problem within 21 days of receiving it, they cannot help me. They admitted to me that it was not properly assembled in the first place because they are assembled by humans who make mistakes, but they are unwilling to replace it with a computer that was properly assembled.

I do not believe this is an unreasonable request - I would appreciate receiving a new computer that has been assembled properly.

The response I have received so far from Dell Customer Service has been unacceptable.

I can be reached at *** *** ****.

Once I had downloaded the software and completed the upload of my files to Dell, I was told all my documents would transfer: my music, my photos, my documents, etc..

In my infinite wisdom, I started to delete my files from my old Dell Latitude laptop to prepare it for its new owner. I was assured by two non-native English speaking people that all my files would be transferred.

When I got my new laptop and downloaded the files from Dell's hard-drive, nothing had been transferred. I lost six years of photos. Okay, I can deal with that, but the bottom line is the software product did not work as advertised.

I called Dell tech support and they searched my new laptop for the "transferred files." Obviously they didn't find anything. They couldn't understand how the programme couldn't have worked and supposedly hadn't come across this problem before.

This was two weeks ago -- needless to say I was extremely upset. I finally called today to ask them to credit my account for the programme that didn't work. The young man in India said no credit would be available to me. When I asked to speak to his manager, he said no manager was available, when I asked to be placed on hold, he said that wouldn't be possible either.

I have never experienced such awful customer service. I have three Dell computers currently, and this will be the last time I ever use anything Dell related again.

I bought 3 labtops from Dell (b/w 2001 and 2004). There are of worst quality - specifically re: microsoft word application. I will never buy again Dell computer, nor will I buy Mocrosoft with it. I am not an artist, but, notwithstanding, Mac seems to be so much more reliable.

It takes 10min for my Dell labtop to warm up )I have all available spyware, etc,) - I just bought it in 2004. I will tell all my friends never to buy your product.

I sent my laptop back to Dell for repair after Dell advised me over the phone that they could repair my laptop for 199.00. This price included shipping both ways and replacement of all small parts. They also advised me that the repair would be more than 199 dollars if the motherboard or display was non functional. My laptop only needed replacement of the DVD drive and they keyboard. These repairs fell within Dell's 199 dollar repair limits. I had been using the laptop for the last 6 months with both of these items broken. These were mechanical failures and not electrical failures that would keep the laptop from working. The laptop worked PERFECTLY other than these two things.

I sent the laptop to Dell on 28 March 08. They called me on 31 March 2008. At that time, they told me that I would need to pay an additional 300 dollars to get the laptop fixed as the motherboard was bad. I tried my best for over an hour to get the person to understand that the motherboard was good that I just needed to get a couple of mechanical repairs taken care of. That is all that I needed to get repaired.

For whatever reason, he would not listen to me. I then asked to speak to his supervisor. He denied this. He told me that he would give me a mailing address that I could write to and they would respond within 90 days. I told him no. I then asked for the laptop to be returned and that they credit me the 199 dollars. He told me that the 199 dollars was non refundable. I then hung up on the guy and called Dell's out of warranty support phone number.

I explained the situation to the person on the phone. He agreed to replace the DVD drive, the keyboard and a cracked case and send the laptop back. This was the original agreement that I had when I initially contacted Dell. This was also on Monday 31 March 2008. Then today 4 April 2008 I was contacted by Dell. The scenario stars over again from scratch at this point, They want me to buy a motherboard that I don't need. I told the guy that I already had talked to someone about this and they agreed to abide by their original agreement. No matter what I said, the guy told me no. They were not going to do that. He then started asking me what was the guy's name that told me that. I told him that the original guy was writing all this stuff down that he should have that info.

Finally, I told him that I would not buy another motherboard and that I wanted my laptop repaired as Dell had agreed or to refund my money and send the laptop back. That was the end of the conversation and the reason that I'm writing this letter.

This was to my cc company disputing the charge. 2 destops ane 3 laptops and a printer from Dell.....never again!

I will never, ever, purchase a dell laptop ever again. I have a inspiron 640 laptop. It has a button, next to the volume control marked "dell media", which i accidentally pressed and now it is stuck on this application. I am unable to get into windows are anything else for that matter. All I did was press a button, HELLO!!!! I spoke to several customer service reps and they are clueless as to how to get out of this application....I keep getting transferred to someone else and of course I get disconneted too!!!

That is always fun especially after a 30 minute wait to speak to someone. These people in INDIA have no Frickin clue how to help me and it is a JOKE!!! I have been trying for over a week to get hlep on fixing this and all I did was press a button....Is this really happening!?????

This product and its service sucks....I will never buy Dell every again, nor will I ever speak to the DELL call center people from INDIA, thats enought to swear you off of these products indefinitely.....

i bought a computer from dell about a year ago. ever since i got it there has been nothing but problems.i have had to reformat my hard drive 5 times.

it has not gone a full 3 months without something going wrong

I purchased a Dell Laptop in Nov, 06 and have had lost everything on it 4 or 5 times, pictures, music, emails and documents. Customer Service is a JOKE, they charged me 39 bucks to click the control and F11 buttons at the same time to wipe everything out, the tech did not know what was causing my blue screen, and did not even try to fix the problem prior to the restore. My system recovery program has never worked, not since day one.

When I asked for a supervisor I was informed that one was not available, I finally told the tech to either get me a supervisor that could speak English or I would file a complaint to the corporate offices. I asked for the phone numbers for the Dell Corporation, they claimed they don't have one. This is my third and last Dell Computer, I will never buy another one of their products, and on top of everything else the tech actually had the nerve to try to sell me an external harddrive.

When I ordered the computer I requested a copy of Vista when it was released 2 months later, a year and a half later, still NO VISTA.

I purchased a dell laptop in December 2006 for my son when he started to college. I am on disability get temporary spousal support and am on a fixed income. Anyway I financed it with dell and have made minumum payments up until recently. In December 2007 I had payments start being electronally taken out of checking account because everytime I turned around they would say my payments were late and charge late fees.

Anyway for the last 4 months they still are adding additional charges saying the interest each month is more than I pay, I then upped the payment and still happened. I am paying 29% interest. I only paid 1000.00 or so for this computer and now they say I owe almost 1200.00. This company is a rip off. Is there anything I can do? Also I asked about if I paid the computer off could they take off interest and she said no because of the 35 dollar that was added last month or something.

I have talked to supervisor several times. I am not getting anywhere and definitely not getting anything paid on the computer.

Help

My two year old Dell Inspiron 6000 screen suddely started to have a pink tint to the screen last week.

Five days later the screen when black and does not come back on. computer works.

I succeded in doing this and the screen worked well (but I could not get one part to fit fully).

Immediately after I had the computer up running, I was going to use a picture from my drive and I looked in my picture files - and to my surprice -I found pricures of an American family. ......... their children etc.

Conclusion: Dell sold me a computer which has been returned by another family - and now I had to struggle with the same problems. Dell has refused that this scenario can be the case - but they will now replace my computer anyway!!

If you are an American family, recently havin returned your Dell Latitude D830 you are welcome to contact me: *****@unigroup.dk

The pictures are ie:

1) 4 children in front of a piano, the small girl with a dollar note in her hand

2) 2 children + thousands of pumkins

3) A boy in front of house in white Adidas t-shirt, no. 12 and green shorts, with soccer football

Do you miss these pictures??

I ordered two sticks of memory, one for my laptop and one for my desktop. I got a call yesterday from someone saying that they had received two packages from Dell at their house for Beverly. I told her that there was no Beverly at this phone number, however I had ordered some products from Dell. I looked up the status of my order online and somehow the order went to a completely different address in a different city, and the name on the package was neither mine nor the person who lives at that address. The only thing correct was my contact number.

I called Dell and was told my order number was invalid, then I was told that the name on the order didn't match my name. He then hung up on me. I called back and tried to explain again and this time the lady said that I would have to place another order. I was never able to make this lady understand the problem - clearly a language barrier. I asked to speak with someone else, but she would not transfer the call. Since it was somewhat late (9:30pm) I decided that maybe I could speak with an American if I called the next day.

The next day I called - still India - but this time the person understood. Unfortunately, now the memory is out of stock and I will have to wait until it comes in. Of course no one knows when that will be.

One thing for sure, they were able to take my credit card number correctly as it was charged immediately the $161.10 for the order.

TO ALL MILITARY:

I ordered a dell inspiron and was told I will receive a rebate in the mail for 300 dollars. I did not recieve it, and apparently they do not mail rebates to military addresses. I told them to mail the check to my home of record address and it was never received there. I have a chat ID number where I spoke to an online representative and they said they would mail the check out and take care of everything

. After speaking with dell customer service they told me there was nothing I could do.

I even explained to them that they never explained that rebate checks cannot be sent to military addresses. They said I should have contacted them earlier.

On November 29, 2007 I called Dell to purchase two (2)laptops, Inspiron 1521. Finished the call and received my confirmations and discovered the rep and given me the same colors although in our conversation I specifically stated one green and one midnight Blue. Called back and the order was re-entered. Received a confirmation on one laptop delivery (the green) and decided to call and check the 2nd order, (1) there was no order for a Midnight blue, order was reinstated at a higher price, no explanation was given though I had bought the same in green. Called to check a week or so later, (2)there was no order on file.

After bouncing around depts. for almost 2 hours, my home phone battery died, my cell phone ran out of power and I hung up. Called a few days later, now I'm furious and got bounced around again. Finally I was told to call the Finance Dept. and was told my account was closed, no reason although there wasn't a balance owed on the account.

At this point, I couldn't bear to talk to another persons there, so I went on- line and picked out the computer filled out another credit card form and my order went through, received delivery in time to send both laptops to my grandsons by Dec. 24th for Xmas.

Now comes the billing, which I submitted a payment (more than the minimum) on time through bank's "billpay". I started receiving past due notices and calls regarding my bill. Finally I figured it out, the payment of $400.00 was sent to my "Closed Account". When I called from mid February until March 19th or 20th, after going through long phone prompts I would get customer service reps (India) reading from scripts and unable to help me.

These are the attempts:

(1) after explaining to the rep, she promptly goes on about my now delinquent bill and hangs up on me

(2) called back and finally another rep said she could not go into my account and wanted to talk to me about my now delinquent bill

(3) called another day and stated I wanted a supervisor or manager, was told they were busy, left on hold until the phone disconnected

(4) called another day and stopped the rep from going through her script and her response was to call "Customer Service" WHO ARE YOU?

(5) finally called a number for Dell Business Computer (U.S.) got a rep and explained my problem but she was "Dell Business Computer" and alas my computer problem was a home problem. I did manage to explain to her my problem and unless this was corrected my credit rating was being effected and I would not pay another dime until the $400.00 was moved to the correct account. She understood but transfered me and finally someone with a brain looked into the old 'closed' account and saw the payment of $400.00 and looked at the new account, called her superiors and straighted out the mess.

I intend to pay off this account and NEVER USE DELL AGAIN. I should not have nightmares buying a laptop or trying to make a payment.

Since purchasing a Dell laptop (Inspiron E1405) over a year ago I have had problems with lines on the screen/the screen display running either side to side or up and down (horizonal or vertical). I have made over 2 dozen calls (taking anywhere from an hour to 4 hours each) to technical support regarding this issue. Every technical support person wants to run diagnostics on this computer which takes at least an hour and it does not tell them anything... there is no error message or anything to tell them what the problem seems to be.

I have had all of my software including operating system reloaded several times, drivers updated, bios updated, keyboard taken apart, screen replaced, you name it they've tried it and none of this has resolved the problem with this display. I get support people that ask for my info and then disconnect the call, or just disconnect the call randomly.

I have an "at home" warranty and they reluctantly have sent someone out to my home. Now they are going to try to replace the video card.

I think the entire computer should be replaced, this is completely ridiculous.

I bought a dell inspirion d531 computer Jan. 31 2008. When I was ordering, the salesperson said I could get $100.00 coupon if I opened a Dell account. I received the coupon later in Feb. and also got a $25.00 coupon when the computer arrived. On March 16 I went online to order a printer and cable to use my coupons. The website accepted the order or $124.00 total. The confirming e-mail which arrived a few minutes later showed a total of $190.00.

I called the next day and the person explained only one coupon per order and canceled the order for me. I then called back and placed an order with the correct parameters and when the sales person entered it there was message the coupon had been redeemed. For five days now I have been around the world with their reps. and have been stonewalled everytime. It seems to satisfy everyone the coupon has a redeemed notation even though it wasn't. I cannot get in touch with anyone with knowledge or ability to take care of my problem.

This past week I have spent close to ten hours on the phone and e-mail with nothing but higher blood pressure to show for it.

I purchased a Dell Inspiron 1420 in the beginning of December in 2007. Dell was having a promotional period where depending on the price of the item that was bought, the customer would either get a $50,$100, or $200 gift card. My order was around $900 and that qualified me for the $50 gift card. (The 1420 I ordered was also advertised in their catalog as coming with earbuds which I also never received.) I called on the phone to give my order and asked the lady about the gift card. She said I would receive it with my laptop. I received my laptop a few days before Christmas and I was looking for the so I could go ahead and purchase accessories to go along with it.

The gift card were missing along with the earbuds and I called to ask about these items. I was on hold and transferred for about an hour so I decided to just write an email instead. I received an email back stating that the earbuds should be arriving soon and it would take up to 6 weeks before I would receive my gift card. I sent a couple of more emails towards the end of February and never received anything back.

At the beginning of March, I decided to just call. During the call I was transferred 11 different times, hung up on 3 times, and it took 4 hours before I finally received an answer. One of the representivites I talked to asked me the name of the lady that took my order over the phone. I told him I did not remember since it had been three months ago. He then fussed at me and told me that I was ridiclous and he could not understand why I could not remember the name of the person who took my order.

After a few minutes of that, he told me her name because it was on my information that he had on his screen. I asked if he already knew, why was he asking me. He did not respond and instead transferred me. Finally, after a few more times of being transferred I was able to talk to a manager. I calmly explained my situation and told him I did not appreciate being fussed at because I did not remember the sales person's name from 12 weeks ago. He did not apologize or say anything about that but instead just basically told me that I was not eligible for the gift card and to have a good day. Good-bye.

I could not believe that after all of that time, that was all I got. I was absolutely lied to. When placing the order, I made sure to specifically ask about the gift card, and I was told I would receive one.

I will defintely never again trust any promotions or offers I see at Dell again!

Son purchased my lap top which I recieved on/about Dec. 5th 2007 and I had troubles from the start. Wireless was not working, spent over 6 hours on the phone with techs inside the machine for a number of days. Finally got that figured out. Preinstalled AOL was corrupt, had to uninstall it myself and used a disc to reinstall it. Graphics is horrible. Some text is so large I can't read it. Sometimes it's so small it's unreadable.

Had a few techs checking that out results.... graphic card is no good. Since January 2008 I have been asking for a refund and like another complainer I got that standard answer.. 21 days are up... no refunds. I tried to explain due to tech help trying to fix the problems naturally 21 days have passed. I gave them a chance to fix it so time passed. I wrote to Mr. **** 3 times and never got a reply. Now I am at point I call cust. svc and ask for the refund.

They transfer me to tech help who in turn send me back to cust. svc. I was promised on March 10th 2008 that a refund was being processed and I would get a call back from cust. svc as to was to do next. Call never came.

I waited a week and called them back and got the same circle..cust svc...tech....cust svc. I was promised another call back in a day or two... never came On March 20, 2008 I called again. Once again I am told a call will come.

In conclusion I have a machine that is not working properly. Several techs have been inside this machine. Customer service is stalling. If this machine needs to be refurbished I do not want it. It was bought and paid the price of a new factory built machine. Refurbished machines cost less and I do not trust them.

Thank you for reading my statements.

I ignored it initially, tried to live with it. Then one day, my friend who knows nothing about computers, asked me why the screen looks so messed up- I couldn't take it anymore. So I called up XPS tech support, where the rep agreed to send out a tech with a screen replacement, but he said he couldn't guarantee that it would be an LG panel, as all their monitor service kits come in a package (the part number was there on the package the tech brought).

I called tech support again, this time a rep told me that Samsung is the only manufacturer for WSXGA+ screens. He further said that the replacement screen they sent out is indeed a better, newer version of the Samsung, Anyway, when the tech showed up, it turned out to be a Samsung. I let him install it- he was very careful with the laptop and didn't damage anything. After he finished, I noticed that now, apart from all the grain, there was slight backlight bleed at the bottom.

So I called up tech support again. This time the rep straight up told me that they couldn't send out another tech because it would be economically unfeasible to do so. He suggested that I call customer support, return this laptop, and order a new one, making sure to mention that I want the LG.

After speaking to customer support, the rep. transferred me to one of his friends in the sales department, "James". I told him my whole ordeal and that I am only returning the notebook because the screen is sub-par, and I refuse to pay for a product knowing I could get something better for the same price.

He said he would call me back, and he did. He told me he spoke to tech support who confirmed that Samsung monitors were problematic and that LG screens would only be used from now on. So I asked him if he could guarantee me an LG- he said yes.

A few days later, I was unable to check my order status. I called him and he said the order was canceled because someone tried to call me for credit card verification and someone told him that there was no person by my name living there. (They never "called for verification" when I ordered the first time.) Anyway, I told him to order again. He said now I would have to wait 2 days for my credit card to be refunded. 2 days later, I placed the order again. A couple of days later, the order was canceled yet again. I called James, and this time he transferred me to his supervisor. She told me that I would have to call the rep. who I made my first order with (Why?? This was a brand new order with a different credit card).

I called the first rep, who assured me it wasn't a problem. I placed my order with him. A couple days later, I called him for an update. He made me talk to his supervisor, "Sam", who told me that he will guarantee me an LG monitor. However, a few days later, the order was "placed on hold" because the supervisor was trying to make sure the screen was LG. However, no one ever called me, I had to call them.

Yesterday, I called the rep and asked him what's going on. He told me that his supervisor just told him that they need approval for the LG part, because of the more expensive price. I told him that LG is cheaper than Samsung, and he told me that isn't so. He gave me the e-mail of someone he told me could approve the part for me. So I e-mailed that guy "John" and even left him a voice message, but I never received a reply.

Meanwhile, today, I returned my original laptop to UPS. I decided this wasn't worth the trouble, and I MIGHT just re-purchase this laptop later on when this stupid issue was fixed. While I was writing an e-mail to the rep, he called me and told me that John told him that Samsung is the only manufacturer for the m1530. At this point I told him to just cancel the order that was "on hold" and I'll look into the m1530 later down the road. No arguments from his side- just a simple "OK, I'll cancel that order for you".

I'm extremely angry at the situation. Not to mention the fact that on Thursday, I created an "Unresolved issues" request online, and no one called. Same story yesterday.

It seems as if Dell doesn't want to sell me a computer.

The associate assured me "no problem" he explained all I had to do was when I first register the computer, to just select "spanish" and it will be worded in Spanish.

So I went ahead & placed the order and when the notebook arrived his info I was given was in-correct. I had selected "spanish/Mexico" but all the words were still in English. I called the technical dept a couple of times (case# 189425586) and what the solution boiled down to was that I would have to purchase a Windows Vista "Ultimate" software for $400 additional & THAT would work. I asked for a supervisor which is when I was transferred to "Bernie" and he told me that I could return the computer & they would send me the "right" one this time.

But my trip was 1 day away at this point & I didn't want to go empty handed since the PC was a major reason of me going to Mexico in the first place! I asked Bernie if he could just send me the "Ultimate" version free of charge since I considered I shouldn't have to pay an additional $400 for it cause I felt it was their mistake, (it costs $240 elsewhere by the way, just Dell over prices it) I felt they mis-led me just to get the sale. He said they couldn't do that cause of some legal issues between them & microsoft? I said "So 3 min ago, it was not illegal for me to pay $400 for it, but it is illegal if you send it to me for free?" He continued to stand by his decision, saying the only option I had was to send the notebook back.

I asked if I could escalate the call to his manager & he said the only thing I could do was log on the Dell website & click on "unresolved issues" and they would get back to me.

I did that... wrote the whole story.. and that was on Mar. 7th... today is Mar. 19th & still no answer.

On March 11, it hadn't arrived, and I wrote to Kemi asking her to look into it. She never wrote back.

On March 19, the Dell Dollars still hadn't arrived, two weeks after they said it would come in one week. I called two separate customer service agents, who both said it was in the "final processing stage." One said to wait a week. Another, Alok, said that probably in a day or two the info would be updated and I would see the code online.

I asked both agents to talk to a supervisor. Both said their supervisors were in a meeting and to call back. I asked if there was anyone in the entire organization who could tell me what was going on. They said no. Alok told me to call back in two hours to get his supervisor.

It looks like I'm not the only one this happened to. I know New York State filed a class action lawsuit against Dell Financial Services for their fraudulent customer service, which I've also had to deal with. Might another suit be involved here? They've only ripped me off for $75, but multiply that by however many others haven't received rebates, and this is practically grand larceny.

We bought Dell laptop Fall 2006 with extended warantee. Battery pack died before the year was out. Dell replaced the whole laptop with refurbished one instead of replacing just the battery pack. A month ago hard disk crashed. Another refurbished replacement was sent. Didn't work. Sent a technician to replace hard drive.

Didn't work, technician not available afterward. Sent another refurbished replacement. Again, didn't work. Spent more than 1 week, averages 5 to 6 hours on phone each day with technician who kept us reformatting hard disks and kept reloading drivers (again and again). Sent another hard drive. Still didn't work. Technicians claimed problem is with video card, but all they did was reformatting an download drivers. Never seem to run diagnostic or pinpoint problem, just guesses with no solution.

Meanwhile computer has been down for a month now. Seems like a breach of contract to us. Escalates reporting got us a rep who claims there's nothing we have NO OPTION other than kept working with technician and no promised deadline. We are considering this a breach of contract.

Here's contract: > Part # and description:

> 1 950-7836 Type 3 Contract - Next Business Day Parts and Labor On-Site Service

> 1 902-4886 Warranty Support Service

> 1 900-8786 Complete Care AccidentalDamage Service

> 1 950-3339 3 Year Limited Warranty

dell will not send me my rebate for bying a new pc from them.

why is my $350.00 gift card balance $7.63 cents.

in febuary, i looked at their website online, seen a laptop i wanted, so i applied for credit with them. Was approved for a $2000. credit limit, and was sent my laptop. I picked it up from DHL showing valid ID. few days later i seen a tv i liked so i decided to purchase it. They told me the ship date was feb 29. then 2 days later i got an email saying there was a problem, and the new ship date was march 6. I looked up the tracking on line on march 5th to discover the order had been cancelled.

i called dell to find out what the problem was, the told me there was a hold on my account, i needed to go thru a verifing process, so i did. A man came on the phone and asked me what number i was calling from. So i gave my home number. he said he couldnt verify me. so after being talked to rude. i hung up.

next day i called dell again, and they told me the have a problem with verifing comcast phone customers, so they would need to send me something via mail. I waited 2 weeks and didnt recieve a bill, or any papers, so i went online to check when my payment was due, and seen the had a address listed from 6 years prior under billing address, and my account was restricted, so i had to call an 800 number. I did

. in explaining the problem to customer service rep # ******, i was told they would not do anything until i got the paper they mailed to me.

I explained to him that in fact its an old address in another city, and hasnt been my address as i cannot access the mail there. He told me that all he can do, i asked him to speak to his customer service supervisor, he in fact told me NO. i asked why they are refusing me to speak with a supervisor, he said simply cause he wont and with out that paper they wont help me. I called back 2 times after that and was placed on hold for 30 minutes one time, and 45 minutes the next, with out ever speaking to a supervisor.

Now i cannot find out when the payment is due, or why they are doing this. This will affect my credit, if i dont know how much or when the payment is due.

I purchased (2) computers from a Dell Kiosk in Jan. 08. I was going to purchase a Dell computer from Best Buy but thought I would check out the Dell Kiosk at a local mall. The price was a little bit better at the kiosk and the clincher that made me decide to buy from the Dell kiosk was that I would have 6 months same as cash as well as when I asked about the cost of the Student and Home Office software (which I needed for the Word and Excel programs) would be able to be purchased for $149.00 AND that I would be able to install it on (3) computers.

I went back to the kiosk to ask what happened and I was told that the rep I placed my order with entered the order incorrectly - that she should have ordered the software as an accessory and not have it installed on my desk top prior to being shipped from Dell. Since the Dell Rep placed my order incorrectly, I felt that I was sold something that I did not receive and I wanted it corrected.

I was told by the second rep at the kiosk that there was nothing Dell would do and that as a Dell employee he received free software and that he would burn me a copy and that I could pick it up at the kiosk when he returned from his vacation. I went back to the kiosk only to find the first rep that sold me the computer and went over the situation again and her response was "oh I never knew I had to order the software as an accessory - you learn something new every day". At which point, I asked her what could be done.

Basically, she told me the same thing as the second rep. At this point I went home to call Dell. This is pointless. I don't know what is so hard to understand about being sold something you did not get and then asking the company to do the right thing. Instead I would have to go through the whole story several times with several different people, get disconnected, could not understand what the rep was saying because they did not speak english properly, when I would ask the rep to repeat what they said because I couldn't understand, every rep would seem to get irritated.

I was given several case #'s but noone could do anything. Even after I would repeat what happened several times they would repeat what I would say over and over again back to me and put me on hold constantly. Some calls would last close to an hour with nothing being resolved. I was told to call Microsoft to get additional licenses and of course it was not their issue nor should it be. They weren't the ones who mislead me in my purchase. I was totally frustrated over the course of several weeks and began the email process - what a joke! It is now March 14, my string of emails is ridiculous and finally the end result was that Dell would send me a coupon for $100.00 and in their words "this is all we will do".

I responded that I would accept the $100.00 even though it would not cover the cost of buying (2) liceneses of the program I need. I then received an email after I accepted the offer that Dell could not issue me the coupon - I wouuld have to purchase the software and then send in the receipt. I'm going to attempt this, but how much does anyone want to bet that I will never see the refund of $100.00??? They also did not give me the 6 months same as cash and I was told that there is absolutely nothing they can do about that either.

I will NEVER purchase from Dell again and will be filing a report with the Better Business Bureau. I find it appalling that a company would take this long to make things right with a customer who was mis-lead by their own employee - I was made to feel like I was trying to get something for nothing. I guess they are so big they really don't care about their customers or that if they give the customers the run around long enough the customer will just let it go.

I am a service member stationed at the present time in Germany. I purchased a Dell Inspiron 1501 in September of 2007. I am very happy with my notebook but I am trying to upgrade it. On February of 2008, I purchased a 120GB 5400RPM SATA Hard Drive from Dell for my notebook. When I received the hard drive I tried to install it but noticed that this hard drive was not the same as the one that came with the notebook. I called the sales department and they transferred my call to Technical support.

I explained to the technician my situation and the technician told me that I needed to talk to sales for a refund because I was given the wrong part. He transferred my call back to sales only to be told by sales that the hard drive that was send to me was the correct one and that he needed to transfer my call to technical support. The second time I spoke to a technician, he completely understood what was wrong, gave me the actual part number and stayed with me on the phone as he himself spoke to the sales department. The sales department then proceeded to tell the technician and myself, that since I have an APO address, they can't send me the new part.

Now mind you, my laptop, printer, laptop case, ink and now hard drive, were ALL SHIPPED TO MY APO ADDRESS! After the technician and myself spoke to International orders, sales, customer service, corporate sales, back to customer service and then finally back to sales, I was told that I was going to get a call within 48hrs to let me know if the REFURBISHED hard drive was available for shipping. I was also told that a return package was going to be mailed to my APO so I may in turn, do an even exchange on the hard drives.

All this happened on the 27th of February 2008 and by the time I was off the phone, 2hrs. 44min. 31sec. had elapsed before I was able to complete my call.

It is now 13th of March, 2008, two unresolved issue notices to Dell, two emails to the technician that helped me and finally another call to customer service which took 53min. 44sec., only to find out that I am going to have to pay OUT OF POCKET, to return a useless hard drive because again, THEY DO NOT SHIP TO APO, even though the computer that I am using to write this is the very Dell computer that was shipped to my APO.

I cannot believe the hassle that I am going through with this company. I am leaving shortly and all I wanted was to pay for something that worked so I way leave something for my wife that was going to last till I got back. I WILL NEVER, EVER BUY A SINGLE PRODUCT FROM DELL AGAIN! I will make sure that everyone in my unit is aware of this so they don't have to go through the hassle that I had to go through.

If you would like to verify this information, my Dell case number is **************.

Cut and pasted from an email to Dell.

.

After agreeing to Depot support I followed the instructions from the Tech and enclosed instructions in the DHL shipped box. I was instructed to remove the disk drive and battery and then pack the laptop in the box to ship to the depot.

To make a LONG story short the depot sent the laptop back yesterday and when I inserted the drive and battery back in it, it has the exact same issue. The Depot ticket corrective action repair action states LCD Cable . This is a lie. There was nothing wrong with the display. Someone made the action up and reshipped me my broken system.

Please understand that I troubleshot with TS for 6 hours and days at a time. I have a system that worked for 1 week and because of Dell has been out of commission for 3 weeks. TS wants to send me a hard drive , but that will not fix it alone. In the notes you will see I paid an independent repair shop to diagnose the system and he recommended to send it to Dell because it was under warranty. He replaced the Hard Drive and CD rom and said it was the Motherboard.

I have worked with Tech Support easily 10 times now, get transferred all over the globe and NOTHING!!!!

.....................................

And my laptop still does not work.

I purchased a laptop from them with a description of:

222-8459 Inspiron E1705, Intel Core 2 Duo processor T5300 (2MB/1.73GHz/533MHz) $1299.00

1 320-4926 17 inch UltraSharp TrueLife Wide-screen WUXGA, for Inspiron 9400/E1705 $0.00

1 311-5635 2GB, DDR2, 533MHz 2 Dimm, for Inspiron 9400/E1705 $0.00

1 320-4561 256MB ATI MOBILITY RADEON X 1400 HyperMemory, for Inspiron9400/E1705 $0.00

1 341-3318 120GB 5400RPM SATA Hard Drive for Inspiron 6400/E1505 $0.00

1 466-2382 Microsoft Windows Vista Home Premium Edition, English $0.00

1 420-5769 Internet Search and Portal $0.00

1 420-5924 Icon Consolidation Application $0.00

1 420-6436 Vista, PC-Restore, Dim/Insp $0.00

1 420-6481 Dell Support, Vista, Dim/Insp $0.00

1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00

1 313-4910 Dell Resource DVD with Application Backup $0.00

1 430-0493 Integrated 10/100 Network Cardand Modem, for Inspiron $0.00

1 412-0917 Adobe Acrobat Reader 7.0, for Inspiron $0.00

1 313-5030 8X DVD+/-RW Drive, for Inspiron 9400/E1705 $0.00

1 420-6464 Roxio Creator Basic $0.00

1 313-4217 Integrated High Definition Audio, Inspiron $0.00

1 430-1903 Dell Wireless 1390 802.11g Mini Card (54Mbps), for Inspiron 9400/E1705 $0.00

1 420-6591 Network Associates McAfee 8.0 English, 15-Month Subscription $0.00

1 312-0374 80 WHr 9-cell Lithium Ion Primary Battery, for Inspiron 9400/E1705 $0.00

1 412-0933 AOL for Broadband $0.00

1 412-0934 Earthlink $0.00

1 412-0935 NETZERO ISP $0.00

1 412-0915 MS WORKS 8.5 $0.00

1 950-3338 2 Year Limited Warranty $0.00

1 412-0360 Soft Contracts - Banctec $0.00

1 900-8221 Warranty Support,1 Year Extended $0.00

1 983-8358 Dell Hardware Warranty PlusOnsite Service, Initial Year $0.00

1 970-1890 Type 3- Third Party At Home Service, 24x7 Technical Support, Initial Year $0.00

1 983-8359 Dell Hardware Warranty PlusOnsite Service, Extended Year(s) $0.00

1 902-3001 Type 3- Third Party At Home Service, 24x7 Technical Support, 1 Year Extended $0.00

1 960-2780 Warranty Support,Initial Year $0.00

1 986-9327 Inspiron, No Dell On Call $0.00

1 466-6724 Thank you for choosing Dell $0.00

1 310-8319 Intel Core 2 Duo Processor $0.00

1 310-8628 You have chosen a Windows Vista Premium System $0.00

1 412-0943 Basic digital Music,Photo and Game experience $0.00

1 600-0002 State Environmental Fee for display 15 inches, less than 35 inches $8

Everything but the video card came as described. The video card that arrived is a 128mb video card which is half the amount of memory it should have. I trusted them for a long time even thou I felt something wasnt right with the computer. A few weeks ago I decided to check all my system information because my computer was running a video game much slower than it should and I found out the lack of memory on the video card.

They claim the video card they sent is a 256 which is a 128 with 128 mb of shared memory with my ram. I tried speaking with them throu phone and they never where able to demonstrate what they were saying and kept sending me from Customer Service to Technical Support and from Tech to CS.

As you can see the description of the computer which is what I posted before is what appears on my dell account which is what I ordered and the amount of memory it says it should have is 256 so I had been trying to get them to fix my problem and they never gave me an answer and just kept stalling.

I'd sort of like to know if this has happened to anyone else. The memory on my Dell Pavilion erased itself (no I did not accidentally "delete" all my documents as tech support said must have happened). There was no detectable virus and two computer friends plus tech support could not bring up any of my files. So I rebooted the entire hard drive, which meant wiping the slate clean and starting anew.

Now my new documents are disappearing so it all seems to be happening again. Please let me know if you have received any other reports of this problem with a Dell computer.

Thanks,

Debbie *****

When I was looking at Dell to buy a $3000 laptop, I was told I would get $150 in Dell Dollars if I bought one. I did, I checked at 1 month, 2 months and 3 months down the road. The first two times I was told my Dell Dollars were being processed, the last time I called I was told my purchase was not eligible.

The sales person specifically told me I'd get the $150. I was going to buy a laptop cases and some other extras with it.

a new one and they gave me their number to call. which I did.

I contacted Dell and spoke with a Dell rep over the phone I gave them
the specific details of what I want to use the computer for (I am a
singer I use my computer for singing karaoke) I specifically told them
that I am not a Gamer and instead of a good graphics card I need a very
good Sound card that is compatible not only with windows Vista but with

the sites that I sing on.

They assured me that I would get a very good computer with a very good
sound card and that it would definitely be compatible with window vista
and the sites I sing on. When I finally got the new computer I set it
up and started installing all my files and programs that I need,
picture's, Internet, on line banking, etc. so it was a few days before
I was able to log on to the sites where I sing to test my new sound

card. I was so excited to sing on my new computer. wow that short lived

My sound card was not working with the sites. When I sang all I got was
my recording of my voice but no music. Even one of the web sites that I sing on
tried to help me configure the sound card and the tech couldn't do it
and told me that they sold me the wrong sound card and for me to get in

contact with dell and see if they can solve this problem.

During this time I ended up in the hospital to under go surgery. When
I came out the hospital I contacted Dell with my problem and asked if
they could replace my sound card since they where the ones who sold me
the wrong one and credit me the difference only for them to run me some
excuses that they couldn't help me with my problem, because my 21 day
warranty was up, and there was nothing they could do. Now I was
surprise because I purchase every warranty they told I should have to

cover this computer.

I had there tech support( 2 different people) even take over my
computer and log on the site and they also confirmed that it was the wrong
card, But they informed me there was nothing they could do, it was out of
there hand and
only customer care could help me. I was on line with them since 10;45am
to
4:45 pm bouncing from one department to another, even the sales

department.

I was on so long my phones batteries both ran out (and I have two phones. Even my daughter tried and no one knew or could help me. All
they kept saying was your 21 day warranty was up. They just didn't want

to listen at all.

Dell just told me the only thing they could do was sell me a new sound
card because that was their policy I was online 7 hours, to endure
stress, frustrations and anger with their customer care for something
that wasn't my fault. And what makes it worst is that I've been a loyal

customer of dell for years.

How sad because they lost me as their
customer and I want to make sure that people be aware of this 21 day
policy that they don't even tell you about so that it wont happen to

you. Be aware that their customer care service refuses to help its customers and they do not even try to help you. They only keep saying the same excuses over and over again and refuse to even listen to you.

Better yet don't buy Dell computers
place your money else where where you are treated better.
To any one and I advise that you stay away from this company they are
nothing but scam artists who claimed that they could help you but when
it comes to you needing actual help they make excuses. It's about
selling the most expensive parts to you so they can get your money!

Leased laptop from Dell. They messed up my billing address when I purchased. Tried numerous times to fix problem in writing and over phone. Due to wrong address bill always received late so paid late. They started calling me about late payment when less than 5 days overdue and I told them about the wrong address.

Never going to purchase from Dell again and the sad part for them is I do purchase recommendations and will never recommend Dell to a client again.

Purchased a laptop, which did not work. Was sent a replacement laptop, which did not work. Had to argue with a tech that did not speak English to get a refund.

I have still not been refunded any money from Dell, and have since received a bill for the laptop.

On March 1, 2008. I turned on my Inspiron 1721 and it went to a blue screen saying there was a dump crash. I searched through my owners manual, the product manual and all material that came with the laptop with no number listed anywhere to contact Dell. Just because we recently made another purchase from Dell, was I able to get a number because I dialed the number on my receipt online. I was transfered to Technical Support in India.

I spent the entire Saturday on the phone trying to get my laptop to open Windows. They ended up telling me i had to reinstall the operating system and loose all data already worked on. Let's say, that did not work and the response I received was, I did not listen to the technician and do what he asked me to do.

Anger came over me! I repeated everything that was asked of me to do prior to doing it. I had to ask several times what they said because I could not understand them and all I kept getting was, OK, No problem! Yes, there is a problem! They said the issue was software related, yet they were sending me a new motherboard.

They refused to send me a technician to my home as the extended warrenty was purchased to provide this service. Now Monday comes, I try to call Dell thinking OK the US is back to work. I get a person who is actually in the US and she tells me Dell customer service from the US is only for business that purchase from Dell and any personal purchase are handled overseas! WOW!

Dell has no customer relations department or dissatisfied customer service department. The part did not come yet, I do not know how to remove and add HARDWARE, yet they dispatched just the part, not service. This is unbelievable. If I do not get the service I expect, the product will be sent back and I will purchase it from another manufactor.

Buyers beware! If you buy the product in the US and expect to get service from the US, you better purchase it with Dell thinking your a business or else your are placed at the bottom of the list of priority.

I purchased a PC no more than a year ago- after 1 month of having the pc in my home i needed a tech to come out and repair something in the tower, and then a series of a total of 6 visits from Techs, hard drive, mother board, memory panel replaced- finally i had enough i called dell and turned yellow from talking until finally someone agreed to issue a replacement tower ( refurbished i might add) i am not supposed to receive refurcished merchandise as i purchased the PC through a company discount and the contract was breeched.

Now i have this " new refurbished" tower in my posession and it is given me the same problem, i called dell and i am being told that yet again i have to replace the mother board- i hit the roff i am demanding full refund- but everytime i call i het agents that are trained to say yes mam and no mam and thats all- i am demanding a full refund i called dell 5 times not once was it registered in my account that i wasnt a refund yet i am being todl i will recieve a call within 48 hours with an anwer.

I have filed complaints every where and i need help- i will take this to small claims court, i have filed a complaint with the BBB & i have requested for Fox 5 news to interveen as well-

please help me

Deborah

Purchased inspiron 530 computer over phone. I had shopped for compuer online, but did not want to order online. I had to e-mail to request copy of invoice, and to confirm elgibility for $100 gift card. Dell representative e-mailed me confirming elgibility for gift card and that I should receive with in 6-8 weeks, it's been over 12 weeks.

I contacted dell by phone and was told I am not elgible for gift card, and there is no one else to call. I went back to my e-mail with the confirmation from a Dell rep. that I was elgible for the gift card, and replied back to Dell, and was told I needed a confirmation letter from the sales department, and that my purchase was not part of the gift card promotion.

I have since contacted American Express to help me resolve this situation.

I purchased an Inspiron laptop on Dec. 2, 2007. At the time Dell was offering a $50 gift card for Inspiron purchases over $749. I received the laptop on Dec. 7, 2007. Three weeks later, I called Dell to inquire when I would be receiving the gift card. I was told it was being processed and would be mailed shortly. I called again a couple of weeks later. I was told the gift card would be mailed 6 to 8 weeks after the computer was received

. Due the inconsistencies in the two telephone conversations, I emailed Dell regarding the gift card. Dell emailed back that they had reviewed by account and that the gift card would be shipped in 6 to 8 weeks after the purchase.

After eleven weeks, I emailed Dell again inquiring about the gift card. This time I was told that my purchase was not eligible for the gift card. I inquired in 5 separate emails why specifically my purchase was ineligible.

Dell would not provide me with this information. I was even told in response to one of these inquiries that "my purchase was eligible for the gift card, but it stands null and void now."

I'd purchased a Dell XPS 1530 on Dec. 2007. I saw the ad on one of there catalog and the sales for XPS goes for No interest for 12 months and $100 Dell Gift card. Which is really a good deal if you have a dell preffered account on which i do. So i did bought the laptop and the sales rep. Christine told me what im buying and what im going to get (laptop, lojack, 1yr protection warranty, gift card, 12 months interest free, etc.). After 3-4 weeks i recevied my laptop. I waited a week waiting for the gift card and unfortunately i didnt came, so i called Dell Support asking them about the gift card.

The rep told me to wait 6-8 weeks from the date of purchase and ill get my gift card in the mail, He said its on process at the moment. And so i waited. On the 7th week i called and spoke to their support manager Jack asking for the gift card, now im being told that im not qualified for the gift card and nobody can tell why. Jack can only tell that, that's what the computer is telling and advice me to reply to the email they sent when i bought the laptop and ask about the gift card.

And so i did. I received a reply to the email saying that i dont qualify to the gift card anymore and if i have further question contact Dell Sales Dept. I called Dell and spoke to Hema, and was told the same things. That im not qualify for the gift card because i was given discount. When i ask her whats the discount was, she cant give me an answer, all she say was it shows on her computer the i was given a discount.

I explain to her about the ad and the sales when i bought the laptop and all she can tell me was i wasn't qualify for the gift card and i was given a discount. I ask her again whats the discount is and how come i dont see it on my purchase invoice.

She still can't tell me what's the discount and all she can say is "i'm sorry for the miscommunication"

I purchased by Dell Inspiron 170 of December 29, 2007, and it was delivered January 2, 2008. From the first day it has continuously crashed as well as being extremely difficult to start-up. I had lengthy discussion, e-mail and otherwise with the Dell Technical Support person, and performed all requested tests, including PC Restore, and a diagnostic test. The outcome was what I had initially concluded, it had a defectivfe drive, clearly a warranty matter.

THe support person had continued to insist that Dell will ship a new drive to me and that I install it, with their technical assistance. I have stated that first, since this is a warranty matter, Dell should allow me to return it in the box it came in for them to repair, and secondly, that I am not qualified to install a new drive. We are at a standstill. While I have been in lengthy discussion with Dell, any chance to return the laptop has also probably expired (I believe Dell has a 21 days from the date of purchase requirement).

This is frustrating. I have been a loyal Dell customer for many years. Now that the product they shipped is a lemon, they have been extremely difficult to work with, and unreasonable in their refusal to repair it. What is a consumer such as myself to do against a giant like Dell?

Ordered a laptop computer from a paper catalog which was mailed to my house.Placed on-line order in the time frame which was required, spend the amount of money inorder to receive a $200.00 gift card 6 to 8 weeks later and order a computer that was included in the OFFER.

Started calling about the GIFT CARD around 3 to 4 weeks later,Dell said it was still to early and that I would have to wait with no other instructions.

I called back on Feb 19,2008 and I was told that this order did not quaify for that rebate, I asked why and no one would give me a answer, nor would they give me a phone number for DELL CORPORATE

ALL ALONG THE REBATE WAS JUST WAITING ON THE TIME, AFTER THE TIME HAS PASSED THE ORDER DOESN'T GET A REBATE IF I KNEW THIS FROM THE START I WOULD HAVE SPENT MY MONEY AT BEST BUY OR CIRCUIT CITY ON ANOTHER LAPTOP

I'M ONE VERY MAD CONSUMER TIRED OF DEALING WITH CUSTOMER SERVICE REPS FROM DELL WHO A HARD TO UNDERSTAND AND WHO CAN NOT ANSWER YOUR QUESTIONS. I WOULD LIKE TO START OR JOIN IN ON A CLASS ACTION SUIT AGAINST DELL FOR THIS PROMISSED GIFT CARD WHICH IS NEVER SENT.

I purchased a Dell Inspirion in July of 2007. Within three weeks my computer crashed and I was told it was due to the Vista Software. I lost everything, including many family picures since I had not backed-up my files. Lesson learned. Along with the Dell tech person, I reinstalled the operating disk and I was told this problem will not happen again. Since this firs experience my computer has crashed 2 more times and my disk drive has never worked properly. Therefore I could never back-up data.

They have never been able to fix this problem. In the mean time, my computer crashed again. To fix the problem, Dell wants to send me a "refurbished" hard drive and optical drive for me to install. I find this offensive since my computer has never worked correctly almost out of the box. It is like you buying a brand new car, the engine blows due to a defect and GM sends you a refurbished engine to install.

So in conclusion, my comperter has crashed 4 times in 7 months, I have spent many many hours on the phone with Dell, lost files and photos, cannot back-up anything and all I get is refurbished parts that I must install myself. They admitted that these parts may not fix the problem and it could be the software. This means more time on the phone without resolution in site.

I want a new computer and they refuse to entertain the idea. I will never do business with company again and wish I could toss my computer in the trash along with their "customer care"**.

rc

Greeting's, I purchased a Dell Laptop Computer Inspiron 1501 for my daughter who is in college last Sept. 2007. With this computer I also bought a two year warrenty with other various upgrades. Her problem started in Oct. of 2007 which she let them know right away.

They (at Dell) no longer try to fix the many problems that have arisen, nor do they answer any of my e-mails. My daugher has given them over 5 solid months to fix these problems only to have them hang up on her or promise to call her back which they never do.

I purchased a dell Inspiron 1520 during a rebate period that stated that i would receive a $200 Gift Card that I have yet to receive. Additionally, when I called to inquire they said they had no record of my claim and that i did not qualify.

when i asked to speak to a supervisor, i was told that I could not be forwarded to anyone else.

Ordered a Dell laptop and paid 50 (100 USD) for next day delivery. Its been two weeks now, and nothing. Tried to call to chase it up and no-one wants to talk to me unless I have an order number (which Dell promised to email to me but has yet to arrive).

I'm quite disgusted by the whole experience!

It started on a nice day in October here in Dallas when I got a bonus check and thought i would buy my Daughter a new laptop. (STUPID STUPID STUPID) So i pick up the phone call dell should be ****. and ordered her a nice laptop put it on my charge car told the rep who could speak fairly good english felt like I was dealing with ge medical though. But since THEY were not GE (I am in medical repair) I should be ok! The rep says "computer will take 2 months to build" basic computer no bells or whistles Standard DVD not a burner. I said ok just as long as I have it before Christmas.

Well time passes. I get it the 23rd of December! OH BOY OPEN IT UP TAKE IT OUT FIRE IT UP AND........ NO SCREEN. CALL **** OOPS I MEAN dEL GET ANOTHER INDIAN (I do not hate India they need to work too.) He transfers me to someone in tech service he instructs me to take the laptop appart check the cable to the screen and behold still no video! so he issues an RMA number(case)I get my box! give it to my DHL guy he takes it away I wrap up a 3x5 index card tell my little girl well I got it BUT!!! it was broken from the factory! She looked at me and said" it's ok dad we will get it soon right?" Sure dear I told her.

Next two weeks were **** for me. calling checking waiting explaining then finally on the 10th of January! I get it!! I was done cursing DELL! WRONG!!! the person wrote on the repair sheet OTHER reseated LCD CABLE!! I had done that before and if the tech had read the notes in the file he would have seen that the tech on the phone had already had me do that so I called them back up said it did not work they send me a box I ship it back and on the 15 of January I get an email with a tracking number saying it was again on its way I call DHL and they say" a tag was generated but not scanned into their system." I get back on the phone with **** and they say" oh it looks like we have lost your computer.

In India again! really at the Memphis repair center I have the address if anybody needs it. Needless to say I cannot get intouch with anybody in the US to tell me why I bought a "NEW" 1501 computer and now getting a REFERb unit now the 1501 is not made anymore so dell is going to look in the trash bin to find a used unit to send me instead of saying we will send you a New updated unit to replace yours!

I hate dell I HATE THEM!!! so if this guy Michel **** reads this stuff I would like to say to you that i have always thought high of your company and I am going to pate this to every hate dell site i CAN find and everywhere somebody buys dell computers.

Ordered 2 laptops on 12/10/2007. Both were stolen from DHL facility. Reordered and received one on 1/3/2008. Still have not received last one. Dell reorders and then cancels the order.

I have 4 order numbers and 3 have been cancelled. No one seems to know why. I am still waiting to hear if and when I will be receiving my laptop.

Received a conformation Dell purchase ID : 2000281725075 it's stated 3-5 days delivery.

Call to Dell at February 1, talk with 3 peoples and they said - we never received order , I was trying to order again by phone and Dell peoples said discount is coupon is not available.

I am having a bit of time trying to get my issue resolved through Dell computers. Let me start off by giving you a little background. Dell computers had a class action lawsuit for their laptop computer -Inspiron 5150 that currently just ended back in Dec 2007. I on the other had was not aware of the lawsuit and nor did Dell or any other party inform me of the suit. I just haven't to find out when my computer was deed non-repairable and I got concern and started to goggle DELL for issues regarding my laptop model.

I have call Dell computers several times regarding system issues with my laptop and it was never mention that the computers had design issue nor was there a recall done. Below is my story of all the issues I have had with the computer and what I am experiencing now. I can not get anyone to help me. I heard back from the law office that started the lawsuit with them and I was told the lawsuit was closed and nothing else can be done. I just can't take that as the answer and nor should I have too. I spent $1,382.40 and only had the computer for 4 years. After one year of having the computer, It was sent back to Dell for repairs.

As soon as my extended warranty ended the computer completely broke down for a known issue that DELL computers was sued for. Please help me reach the right folks to get my computer fix like the others were able to with the lawsuit. Any help is greatly appreciated.

I purchased a DELL Inspiron 5150 (15in, XGA, PA, 2.66GHz) on April 14th, 2004. With my laptop I received a 1 year limited warranty but I also purchased the 2 year extended limited warranty for the mail-in service and 24x 7 technical support (I talk about the confusion of this issue later on in the letter). This was my first computer purchase ever and through my employer DELL Computers was considered a preferred computer company. The issues started directly after I purchased. The computer always ran extremely hot, which was hot enough that I couldn't hold it on my lap.

Even the underside of my desk, beneath where the laptop rested, was always noticeably warm. I also experienced problems with the touchpad and my battery life was about 45 minutes. I made calls into DELL and looked on their website for information regarding the two issues I was experiencing and I was told that's how the laptop was design.

After one year (2005) of having my laptop, my computer started acting extremely bizarre; so strange it exhibit symptoms of a virus (which I did not have). I made phone calls again to DELL and was constantly disconnected by Service Reps. and when I did get through the service reps didn't even take to time to help me figure out the issue. Their way of fixing my computer was to flash the entire hard drive. I did as I was told and that still did not fix the issue. I then took my computer to Best Buy's Geek Squad technical service and spent $50.00 dollars to have my computer put through a diagnosed test and it was determine something was wrong with my system board.

I went back to DELL and still no help! After two weeks of frustration, my boyfriend intervenes and contacts DELL Computers. He was able to chat with one of the laptop technician on DELL's Chat service website. The technician agreed that the computer was faulty and needed to be sent in for further investigation. The technician informed him they will be sending an empty box in the mail for my laptop. I sent my laptop off to the DELL technical support and it was returned to me within a week or two completely fixed for the Keyboard and Keypad issue because the system board always ran hot. The computer still ran extremely hot and the battery life was even worst but I however was completely excited the laptop was working again.

Nine months after my extended warranty expires, my laptop starting having major issues. Week and half from todays date (issue started on January 18th, 2008), when I booted my laptop up, the system would go black and all the systems lights would be lit-up and the CD ROM drive would still work. However, the monitor would be completely black and the only way to reboot the computer was to either hold down the power button or take the battery pack out.

This issue would not only occur when the laptop was booted up but also when you touch the case on sides and the touchpad. I called DELL tech support again but at the time I thought I still had my extended warranty. I thought I had a 5 year warranty but it was a complete misunderstanding. I was told I only purchase a 2 year extended warranty along with the 1 year giving when you buy your laptop.

My warranty being expired really concerned me because now I have to figure out how to fix an existing issue. I thought it very strange that the DELL tech support kept me on the phone for a long time trying to trouble shoot an issue even when I was out of warranty (I will get to that later). They sent me to their out of warranty folks but I knew they would be expensive so I decided to take my laptop to a local computer shop in the area. I took my laptop to a place called B.E.Tek Computers and was told the laptop had a bad motherboard and was not repairable!!

That really upset me because I only had the laptop for 4 years and now it is completely broke down!! With that news provided to me I decided to Goggle DELL computers to see if any others had complaints and WHOA; did I find a lot!! There are/where a few class actions lawsuits that I was not aware of and the result of one was DELL admitted there is a designed flaw on the 5150 Inspiron laptops.

Supposedly all individuals of the class action lawsuit was refunded all monies that was used to fix any issues that involved the motherboard and given a 1 year extended warranty through DELL computers. At the time when these issues were going on, I was still had my warranty in place. I wasn't notified of any of the class action lawsuits but I was notified of the DELL battery pack recall info although my laptop battery pack was not part of the recall.

As stated before, my laptop at the time was in warranty still when all other parties were provided an extended 1 year limited warranty. I never had any viruses on my computers or any damages I did myself to my PC. The computer has a history of running hot and when I took the Laptop in for repair, I was told the following: If your DELL Inspiron powers off when it is moved around or jiggled you have loose component(s) on the motherboard. The 5150 run very hot. The repeated heat makes things loose. Also, due to a manufacturing problem other components may come loose that can be attached again. If you are experiencing this problem you should have the unit serviced immediately to prevent further damage. On some occasions the damage is too severe for repair.

This applies to DELL Inspiron 1100, 1150, 5100, 5150 laptops?. My laptop must clearly have severe damage although this issue just started happening. I saw on your website the following issues will be part of the class action law suit:

1. Repairs to resolve messaging code M1004, which is a message that the 5150 is programmed to display if it shuts down to prevent system damage;

2. Heat sink replacements;

3. AC adapter replacements necessary to resolve "insufficient power" and "cannot identify power source" messages; and

4. Motherboard replacements that are necessary to resolve "no power" or "shutdown" situations.

My question I have for you all, are there any options for me? Can I still participate in the class action lawsuit? If not, can another one be opened? Any help you provide would be graciously appreciated. Please contact me at your earliest convenience.

Sincerely,

Chanda

I tried to order a Red XPS laptop advertised in today's (01/27/08) Dell flyer inserted with the Sunday TImes Union (Albany,NY) and valid 1/25-1/30. I was told I could only order a RedXPS with Vista Ultimate and that would raise the price by several hundred dollars.

The old bait and switch. I asked Dell to honor the flyer and they said it a mistake in advertising.

Gail of Greenfield, WI (01/25/08)

I ordered a Dell notebook that I placed on a 30 month 0% finance lease. Soon after they came out with their small business notebook that I preferred, so I returned the UNOPENED notebook which is allowed. They took the return but for the next 90 days I dealt with nothing but harassing calls about why I hadn't made my lease payment. When I would explain (each time) to the rep that I had returned the notebook, they would pull it up and see that it had been returned but that the order had not been canceled on their side yet.

Each time they would indicate that it would be taken care of. This went on for 90 days.

Today when I went to order the new computer, as they now offer the 0% financing again, they informed me that I no longer qualified as my credit rating had dropped. Now I have to get a copy of my credit report to see what damage has been done by their incompetence.

Never showed up, no calls. Numerous attempts to connect with 'customer support' only put me through to people in India, who had no idea that Chicago and NYC were not next-door neighbors, who could not intervene with DHL to ensure delivery, who could not get me a credit or return on the computer. DHL, meanwhile, repeatedly lied about attempts to deliver the machine. Meanwhile, my brother is sicker and I am frustrated beyond belief. I finally had to cancel the order today.

First: Dell owes me and my sister compensation for the hours spent at home and on the phone,e ither waiting for non existent deliveries or attempting to explain the situation and get help.

SEcond: This should be publicized in any venue where people seeking computers go; they need to be forewarned that there is NO customer service available at the company, NO reliable delivery arrangement, and NO follow-up capability. Indeed, I feel my entire interaction constituted a breach of contract - with the contractual agreement being my expectation that a computer would be delivered in exchange for my money (which was very promptly billed to m y credit card,)

Customer Name: Marie Ottavia Clemente,Home address: 106 Hillcrest Ave, SI, NY 10308,Home Phone:******-*******.Mobile Phone: *** *** ****

E-mail address: ******************@cs.com or *************@yahoo.com, Dell Service Tag Number: 5x1sdd1 .Express Service Code: ***********************. Complaint:

Purchased computer: December 3, 2007

Complaint Number 1: January 5, 2008. Case # 184089973, Norton Anti virus is indicating my registration expired. Complaint Number 2: January 13, 2008, Case Number 184-816-185. Problem with Norton Anti Virus. Error LU1812 ([rpgra, that was [art pf the virus i[date fao;ed wjem ot ran Virus update. Not resolved.

Dell Tech support suggested I contact software support at Dell (For a Fee) or Symantic (Norton Anti Virus) with a possible fee. I did not argue, I did as instructed. I chat on line with a Symantec tech support person, Bilal. He was unable to solve the problem.

On that same evening I called Software support for their assistance. As per their suggestion, I uninstalled and re-installed the software with a Dell Tech Support person on the phone, I gave him access to my computer to attend to this. He also could not resolve the issue. He suggested we install a free antivirus software, AVG Antivirus. It worked for an hour or two and then it failed as well. It was not functioning. Case Number 3: January 14th, Case number 184-816-185, AVG Software not functioning. Re-installed software. Spoke with Tech Support . If the problem continued, I said I would call again.

Case Number 4: January 14th, Case number (same as above) number 184-816-185. A technical support person worked with me to try to resolve the antivirus issue. Restarting my computer, re-booting and pressing f8, click to repair computer, click on System recovery. We tried all that was possible to fix the anti virus issue. It was not resolved. My computer was not recognizing the antivirus software. I suggested I return the computer with my money back. Tech support suggested a replacement computer. Since it was late at night, I had to speak with Customer service during the following day to have them attend to this, *** *** ****. Case Number 5: Early morning at 10am January 14th, Case number (same as above) number *** *** ***, I spoke with a Dell Return Specialist: *** *** ****, They were not going to issue me a new computer and were going to charge me for the new anti virus.

When I told them I would return the item and I want whatever I invested, $100. refunded to me, they told me they would order a new computer. I took them on their word, checked my Dell account on line for two days and did not see an order placed in my account. Case 6: January 17th, 2008 On line session ID Number: 16630264. On line chat with Dell Customer Care representative. On line representative name: Geetika Saini. I told her that I do not see the coputer order in my account, she kept me on hold and responded that the computer is in the process of being built. I asked how come this is not listed in my account, on line. She told me that it will list when the order is ready to ship.

I decided, to once again try to make this as easy on myself and others, and asked to please help me and please order a new anti virus. They had no problem shipping that out immediately, did not receive yet. Case 7: January 22, 2008 *** *** *** Dell Tech support rep, Randy ****, tried to help me with my DVD, stuck in my computer. DVD Issue resolved, Mr. **** listened to my suggestion to purchase an external hard drive, and I made another Dell purchase. I wish to cancel my order since my computer now does not function at all, I cannot start up computer.

Tech support refuses to help me. I have been patient and tried to keep cool. I want to return this computer and I want my money refunded me.

Sincerely,

Maria Ottavia ********

**************@cs.com

***********@yahoo.com

*** *** ****

I first wrote to Dell and requested service for my computer on 11 January 2007 after first verifying that my computer was still under warranty. I verified the warranty on Dell's website by going to "view warranty status", typing in my service tag and printing out the results. According to Dell, my computer was under warranty until 5 December 2009 and I printed out the page. I can send you the page showing my warranty which I printed out on 11 January 2007.

I contacted Dell and was told that my computer was not under warranty but contested that it was. In the email from customer support, I was told that the computer in my possession was the one I had returned (no longer under warranty) and the computer I returned was the one I actually had in my possession (still under warranty). Initially, I thought they had made a mistake and just switched their records between the computer I returned and the one which replaced it.

I entering into email chat with customer support and then via a phone call to technical assistance. While on the phone with technical assistance on 12 January, I directed the Dell employee to the Dell website where he navigated to the warranty page and verbaly confirmed that the warranty was valid according to Dell. He took down both my work phone number and mobile number, telling me that he would speak with his supervisor and call me back. I never heard from him.

Instead, Dell sent me another email stating that my computer was no longer under warranty whereupon I replied that it was and gave them the link to warranty status on Dell's website and requesting that someone contact me.

On 13 January 2008, my computer was still listed under warranty on Dell's website but as of 18 January 2008 the warranty status has been changed to null and void.

Now I find this a very curious transformation considering that as of the time of my initial complaint, my computer was under warranty and once I complained of the lack of service by Dell, my computer was suddenly no longer under warranty.

Today I received an email from Amrinder Dhanoa, a customer service representative, stating that Dell had made a mistake by not updating their website but "Since you are referring to the documentation that you printed from the internet, I believe you would also have the invoice handy..."

I can enclose copies of my email correspondence including printouts of the Dell warranty at the time I first made my request for service and today, showing that it was considered to be under warranty when I initially made my request and now that I have made my complaint, the warranty has been nullified.

Purchased a Dell Inspirion 1500 in Feburary of last year. By the following month, I started having many issues from the Partition Table and Boot Sector not working, to bad dll files showing up during virus scans, many, many compatability problems with programs and drivers, windows shutting down un-expentantly stating it had compatability problems with the STacGUI Module, Video hardware errors, problems with the photo gallery and working with pictures, opening up in a black error recovery screen, computor wont start, spending hours on the phone to get it back up and running with dell techs I can't understand, a total of seven pages front and back of documented problems, names, case numbers, reference numbers and phone numbers, as well as a documents 17hours and 47 minutes of my time on the phone with Dell people who I cannot understand somewhere over in Pakastan.

I was sent from department to department, none of them helping, being disconnected several times to have to call back and hit their bazillion options, praying I get someone on the other end that I can understand, and tell them the whole story all over again. I have been told when disconnected they would call right back, never happened, they never called so once again I had to call back and go through all their hoops. Then I was told I would get a refund on one amount from a Rahki who spoke with her supervisor on 1-2-08, that I would get this amount, yet when I came home the following Monday from work, there was a message on my phone that stated a amount of almost $400 less had been credited to my account, so I called again, and was told it was a deduction for the warrenty from one person, another stated it was because of a re-stocking fee, which both confused me beings the warrenty was already up next month,

I had never had it sent back for work, they made me spend hours on the phone to try to fix it instead, the warrenty is done next month, and the re-stocking fee hit me as wierd, why would they be re-stocking a computer that has had many documented problems (sent back with computer when returned), would be re-stocked for sale to another poor soul, which is probably what happened to me. So they would get my full price I paid for this lemon, charge me over $400 to re-stock it, and then turn around and sell it to someone else for the full price and make all that extra money on it.

It was not until today, four weeks after calling numerous people about this issue, that someone told me that I had to call Dell Financial Services and request a refund of the monies they had credited my account with them, which I might add was paid in full and closed back on June 1, 2007, instead of them just seeing that I no longer have an open account with them and send me my money.

So now after a documented 17 hours 47minutes that I have spent on the phone with them trying to fix the problems and finally get my refund back, it wasn't until today 1-17-08, that finaly a Abhishek informed me that it was up to me to call Dell Financial Servies and REQUEST my refund check be mailed. Why when my account has been closed since June of last year, they need me to call and ask that they send my money is beyond me.

This has been the BIGGEST NIGTHMARE I have ever been through, I work on a computer from home and am now going into three weeks without one, and was now told this morning, that the money they have had credited to my account since 1-9-08, will take 8-10 business days to process and get to me. This company sucks, and I will NEVER again deal with them and will work as hard as I can to keep any other poor soul from dealing with them as well. I purchased my daughter a lap top from them as well, and I just hope and pray that her's will not go out. The salesman who "Built the computer just for me", said that both should last us easily 5 good years.

Yeah Right! Shame on you Dell. Once was respected, now you have succeeded to be in the rating considered to be one of the worse to deal with. Good job outsourching your workers, one of your biggest downfalls! I am putting my money back into another computer company.

About 120 managment staff of Mangalore refinery and Petrochemicals Mangalore gave order for 120 nos of laptop computors to your Bangalore office by paying Rs 48,000/- by cheque by taking loan from our company about 3 months back. 80%OF PEOPLE ONLY GOT THE PRODUCT TILL TODAY AND FOR THE REST THERE IS NO CONFIRMATION.

ALSO AS PER THE DISCUSIONBETWEEN DELL AND US, dell is supposed to return RS5000/- back to people who paid RS48000/- and also reciept for the product to complete the loan formalities with our company.We have neither got receipt nor refund till date.But your Bangalore office is not interested to resolve our issues and they are treating us like fools by giving false promises.

purchased two laptops for dial up internet use and games

first laptop broke after 12 hrs on phone to help desk (over 2 days)engineer sent spent a total of 7 hrs over 2 days repairing all internal parts needed replacing. then when went to use on dial up internet (live in country area no broadband, wireless service available) advised no internal modem for dial up and external modem would be sent ( after another 3 hrs on phone to customer services and constanly being hung up on) modems did not arrive and name given of agent of dell customer services was false, asked for head office address call dosconnected, now have been waiting 1 week for callback no one will answer calls or make callback

have two laptops that cannot be used for internet have made a total of 23 calls this week total of 5 hrs on phone calls disconnected 19 of those calls remainder messages left

I bougth a laptop on December of 2006, and on November the computer start failing, i called dell and they try to troubleshoot the system, via phone, and after that they told that it need to sent back the computer to get repaired whic I did. Then i received a call from them telling that the mother board was damage and seems like some liquid was dropped in the PC??, and because of that it wasn't covered by the warranty and they i need to pay close to 400 dollars to get fixed,

i told them that thay can sent me back the system unrepaired, and the lady that was calling regarding the status of the laptop, told me that they can repair it for 228 (more than 100 dollars less that what they originally were trying to charge me), so i said that it was OK and to go ahead and fix it. After i receive the system, it will boot up, but then the screen will go blue, so I called then back,

(kept me in the phone for about 3 hours, sending from customer services to tech support, to repair) and then they told me that i need to pay 39 dollars of support fee, because this problem now was a software problem, and not a hardware problem, and they don't give any warranty regarding that the problem will happen again!1