I ordered a computer several months ago for $395 and was asked if I wanted an extended warranty. I said no since I don't buy extended warranties. I asked them to put the cost on my Visa card and gave them my card number. When I received the statement from Dell, it had not been put on my Visa card but instead had been charged to Dell's Financial Service Plan. Soon I got a bill from Dell's Financial Service for $718! I was told there would be two rebates: one for $50 and the other for $60. These were mail-in rebates which I did not receive, and I never did get them. They had also added over $300 for the extended warranty that I declined to take.
Every time I call them, I get the runaround from them. One person talks to you and then either transfers you to another person, and this went on and on for two hours! I finally talked to someone about the warranty I didn't ask for and he said this could not be taken off my bill! I am very upset with all this. I did pay a little over $600 to them when they began to threaten me, and I don't know what to do. They keep sending my invoices and are adding interest and late fees to my bill all the time. I saved all the bills and notices they have sent me. There was not even an invoice in my computer when I received it from the company.
