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Dell Extended Warranty

suzanne of Terrebonne, OR March 15, 2010

i bought a new laptop, and two year warrenty. computer broke two months before warrenty expired. it took them two months to get me the box they insisted i send it in. sold me two years more warrenty. never fixed the thing. i have a broken computer, that was definately covered. they don't care about anything but money. they recently sent me a questionaire about my satisfaction with the service. i told them what happened and i got no response. i have a broken computer that is covered by warrenty for two more years. NOT RELIABLE. THEY MAKE ME SO MAD ACTING LIKE THEY CARE!

Julia of Wilton, CT March 6, 2010

I purcahsed a 12 month warranty on my Dell Inspiron on December 26. When I called to report (and hopefully resolve a problem) on March 5, 2010, it turns out they extended the warranty from the anniversary of my purchase date, in essence, offering me a three week warranty for the price of a year warranty. Now they refuse to repair my warranty. Dell offered to refund my warranty fee (125) but refused to repair my laptop. I plan on reporting this to the State.

Satish of New Delhi, India March 5, 2010

I also had big problem with Dell warrenty. I was moving from US to india and my warrenty was expiring. I asked dell chat support agent, if it is possible for me to transfer my warrenty to India and he told me yes so I took the warrenty. When actually I ask them to change it they asked me 204 I was upset but still I paid it (for a 502 laptop I paid 313).

When I reached india. I had a problem with charger and DC power jack. I talk to support agent and they asked me to got to Lajpat nagar new delhi dell service center. They changed the adpater but for DC jack they asked me to upgrade the warrenty to complete care. I changed that by paying 77. Now When I went back to the same service center they told me I need to pay further Rs17000 or the same technician can do it without going through dell for Rs 4000. I am not whether to upgrade the warrenty or pay the bribe in dell service center. Ultimately one year warrently is costing me more than the laptop price and it is not getting repaired either. I will never suggest anyone to buy dell laptop.

Jen of Peabody, MA March 5, 2010

I purchased a brand new laptop online in Aug 2009 from Amazon.com. The laptop was never opened and came with a 1-yr mfr warranty. Early in Feb 2010 the laptop is dead. I went to Dell.com because I had a 1-yr warranty. I was shocked to find my laptop's warranty had expired in Sept 2009. I tried to email tech support and was not able to because the warranty expired. I was forced to email Dell's sales support and explain my situation. I was told that next time I have to buy the laptop directly from Dell if I want the warranty to be honored, and there was nothing they can do for me. I have my proof of purchase which states that the laptop was brand new but that is not good enough for them, now they won't even answer my emails. I paid good money for a bad laptop and even worse customer service. I will never buy a Dell again. I am now out 399.00

Michael of Arlington, TX March 5, 2010

I agree completely that one should be very guarded about buying an Inspiron 1501 and a Dell product for that matter. My inspiron 1501 is not yet three years old and I have already replaced the battery, cord and hard drive (which crashed during graduate school thesis work). Thank goodness I bought the warrenty. That would be my best advice for someone who buys a Dell, BUY AN EXTENDED WARRENTY.

Although, my battery is going out again (system failure or another bad battery?) and Dell says that the warrenty does not apply to two batteries, but only one. Dell has made me a MAC guy. Countless time on the phone or computer dealing with customer service. I gave up finally on the eternal hold. With an extended warrenty still in effect I am now shopping for a MAC.

Gus of Greenville, SC March 2, 2010

I bought a Dell XPS 430 thinking that I have gotten the best computer I ever had but now the only thing I have is disappointments and a lot of money and time wasted on extended warranties and tons of information lost that I could never get back. My whole system keeps on crashing and Dell had sent several parts to be replaced and a technician to work on it with no results.

Finally and after several weeks of complaints they decided to do a system exchange. Today I called to find out the status of that exchange and nobody seems to know anything about it. First they keep telling me that parts had to be order from outside sources. (and you think that DELL being as big as they are will keep all the parts on hand) then they keep transferring me from place to place like I had nothing else to do but be on the phone for hours and getting to the same dead end street where none knows where the system is or how much longer we need to wait.

And to make things worst; according to the last rep I spoke with, whom by the way is on the other end of the world, their tacking system went down and I'll have to wait another day or two for them to contact me and let me "know" the status of that exchange. Right now I have serious doubts that I'll recommend one of my friends to buy from Dell again and I am definitely not buying any of their products myself ever. Time and money lost due to an incopetent support team and a untrustworthy business.

Chris of Franklin, MA February 20, 2010

My 75 year old father was talked into buying an extended warranty on Jan 21 that he didn't need given he already had one. They also charged 130 after quoting 107. I tried 8 times within 3 days to resolve this issue and get the charge reversed. When I finally reached someone the reversal period missed by a day.

Their CS department is terrible. Furthermore he is actully having a printer (hardware) problem they say is not covered but they did try to sell me another 200 software warranry to see if it was a driver problem. I assured them it wasn't.

thomas of st johns , FL January 15, 2010

Dell refused to replace my ( under extended warranty) XPS PC. After sending me an initial replacement which was defective on start up. The unit was returned to Dell and another was never issued. When months went by and I had complained to State and local agencys plus Austins BBB Dell sent a letter VOIDING any paid for warranty I had- the reason?- I used BAD language to them when they failed to produce a replacement that worked, thats why I bought an extended warranty you chumps

Greg of Lutherville, MD December 8, 2009

I bought an extended warranty for my dell inspiron 1526 laptop for several hundred dollars in case there was anything to go wrong with it. One day I was opening my laptop, and the hinge broke. Made of cheap plastic. I called Dell to tell them that I needed to have the computer fixed because the hinge broke. They said that it was accidental damage and not covered under the warranty I bought. I complained to numerous people that this was the exact reason I bought the warranty and what was the purpose of having a warranty except for a case like this. The manager got on and said he could only refund me the money for the warranty. I said fine, and was put on hold, transferred, and retransferred until I gave up on it. Fortunately, the computer was still functional, but then the computer stopped working all together.

So, I sent it in, thinking that at least I still had the warranty to fix it. I'm very careful with my laptop. They claimed that after looking at the laptop, that liquid had somehow got underneath the key board, which is hard to do, and ruined the motherboard. Highly unlikely in my opinion. And, this is considered accidental damage and not covered under my warranty. When I bought the warranty, I explained to the rep that I wanted the warranty for these reasons exactly, and he assured me that I would be happy with the warranty. I got scammed and paid several hundred dollars for absolutely nothing and I have a computer that I bought for 600 hundred dollars that they want over 300 hundred dollars to fix now. Add that to my warranty cost and I lost money on a computer that was covered under a warranty. It's a scam in my opinion, and no one is regulating it.

Betty of Essex, CT December 4, 2009

I keep getting phone calls from their "Extended Warrenty Dept". I have told them at least ten times that I do not own a Dell and to take me off their calling list. They hang up on me when I tell them. I finally called "Customer Service" Which is the only number close to what I need and the woman I spoke with who's name is "Kanchan" told me she will relay this to the department that handles this. When I asked what the dept. name was, I was told that it has no name. It is known as the "Back office team".

I am still getting these phone calls, sometimes two a day, all hours of the day and night. I have filed many complaints with the "Do Not Call" center which my phone number has been listed for over 8 years and yet the phone calls still persist. They wake us up at night and in the early morning. Please help me.

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