Dell Extended Warranty

I purchased a Dell Inspiron One in June of 2011. I started having a problem a month or so ago and called Dell technical support. I was told I had a software problem and it was not covered in my warranty and that I would have to purchase a software support warranty for $258. This, I feel, is wrong. The problem was with software which Dell installed on the computer and should have been covered in the original warranty. However, I did not read my warranty closely so that is on me. Finally about January 28, I purchased this extended warranty and was told I would have to reinstall my operating system. It took at least four days to get that done and my programs reinstalled. I still had the problem. In fact, it got worse. I have talked to Dell several times and their technicians do not seem to have any idea how to fix it. The last one I talked to told me I would have to buy another program of some kind that cost an additional $115 which I refused to do. Later, I found out that virtually the same program can be downloaded for free, which I did. That did not fix the problem either.

At this point, I have talked to four Dell people requesting a refund of my warranty purchase price. The last man said he could give me a partial refund (no amount was mentioned) because I had used the warranty. My contention is that I bought the warranty in order to get my computer fixed and they have not done that so I do not feel I should pay them anything. Someone with their escalation department is supposed to call me back tomorrow. We'll see. In the meantime, I intend to dispute the charge on my credit card and, if necessary, will file a claim in small claims court.

I sent my computer back top Dell at their request on January 12th 2012 and they receive it on January 17th 2012 for warranty repair. On about the 18th, I called and am advised that the system will be replaced. Note that I have about 10 hours of my time so far to get to this point. I am advised that they are sending an Alienware replacement and I should have it in three days. I called after three days and it still has not been sent out but after another 10 hours back and forth, I am advised that a L701X is on the way as a replacement and I will have it in three days.

After three days, I called and am advised that it was not sent out but I will definitely have a L702X in five days. After five days, I called because I did not get a laptop. I am now advised that it was shipped but it is now on the way back to Dell because of potential fraud involving the laptop. I have a tracking number. Now, I freaked out on them. I needed the laptop three weeks ago for school. I have been without a laptop for school and I am using my other computers and that it is a real pain. I am advised that I will have a call within 24 hours from the fraud department at the corporate office. I contacted the corporate office at (512) 728-4100 and spent another day on the phone to no avail.

So far I have spent about 40 hours of my time on the phone. I have no old computer. I have no warranty replacement computer. I have no computer for school and I am told that I will get another call tomorrow (02-10-2012). This has been very stressful. I will just have to wait and see what happens tomorrow. I actually made a recording that states all the details about who I am, my service request number, my phone number and play it now when somebody answers the phone. I speak slow and clear because most of the time the person on the other end is not English and does not understand English very well. After the four-minute tape plays, I say hello and wait for a reply.

I just got ripped off by Dell Technical Support. They told me that my computer which I purchase in October of 2011 was not covered under warranty for software issues, contrary to what their salesperson had told me upon purchase. I ended up spending today $340.00 just to fix a problem (of a few that were inherent in my computer from outset). Mind you the computer is three months old only. What recourse do I have? I needed the computer and they refused to send me a new one.

Dell says that the motherboard isn't covered in its extended warranty. They told me that I spilled coffee on it and requires another $390 for labor and parts replacement. I insist that no water was spilled on the PC. This is a scam. I want to sign up for class action suit.

I have been disputing the charge on my account for over 2 months. I received an email regarding my warranty on my Dell Studio computer. I spoke with a rep named Alex and went over options regarding warranties available to cover my computer. I selected the option for accidental coverage as I previously had on this computer when I purchased it from Best Buy back in January 2009. While speaking with my husband while on hold for the rep, I decided to hold off on the purchase. I advised Alex that I would call back after doing a little more research with Best Buy and if we decided not to purchase another laptop.

I logged onto my bank account online on July 25, 2011 and noticed a memo pending for $181.77. I called over to First Federal and spoke with a rep named Jocelyn or Jacqueline. I explained the issue with the pending memo charge. I was advised that some memo transactions, even canceled ones will post then reversed off the account. After speaking with the rep, I called Dell and spoke with a rep named David. I explained the transaction and what we decided to do while on the call. David advised that the order was canceled and is pending a refund. David advised that a refund can take from 14-21 business days.

I have been monitoring my account and as of August 15th, there were no deposits back to my account. I called Dell again and spoke with Aseem. Again, I explained the issue and pending refund. Aseem explained that the refund was submitted and I should see the amount in 3-5 business days. Still, I got no refund. I called Dell again on August 24th and requested to speak with a supervisor. The supervisor stated his name was Frank. He said that there was a refund submitted and I would need to speak with my bank. I monitored my account for weeks and I still got no refund.

I called Dell again today and spoke with Hanees, who is also a manager at Dell. I explained my issue and what I was told previously. Hanees placed me on hold for 15 minutes to review the account notes. When Hanees returned to the line, she advised that I never had services with them and a refund was not an option. I provided the account number on the order and all the info that was provided to me. I eventually hung up after being placed on hold again to speak with another supervisor.

I purchased a Dell XPS desktop computer early last May. I also purchased their extended service for this computer. It has been nothing but a headache. But the main problem is that every time I call them, they say, "It will be $110.00 if you want to use our services." I thought that was why I purchased their service for, to avoid that issue. Apparently, I was wrong.

Dell lured me into buying an extended warranty by offering a $50 gift card. Turns out they issued an expired gift card without any activation date.

Now, I have spent over 2 hours on the phone being transferred to departments that express their apologies but can't do anything to correct the problem. One supervisor insisted there was a date on the card and, when I offered to scan both sides of the card, they went in a different direction.

I would have never have purchased an extended warranty without the $50 gift card. I lost $50 and a few hours of time dealing with an incompetent company that basically lies and defrauds their customers and doesn't care.

I purchased the extended warranty for software on my Dell M1530 computer.

I came to find out that the only people I can't get service from is outside the US. When I purchased the warranty, I was led to believe that I was dealing with the Dell company, a US company. I have service issues that I call in for help that were not fix and I am being told that I can't get service from the US support center unless I buy a new contract.

I feel I have been misled and I want out of my old contract. I will never buy a Dell product again.

I bought this computer with a global warranty in January 2011. I bought a Rolls Royce - a $2,000 SSD drive latest model XPS computer from Dell in Israel, where I was at the time. I bought both a global warranty and next business day coverage. From the first day there were some problems with the machine, which would crash with the Blue Screen of Death at random intervals. I was in contact with Dell Israel from March onwards (phone calls, they told me to reinstall the system, then they sent me a new Windows CD, etc but nothing worked). By July, when I was in the States, they sent me a technician on July 5 with a replacement memory stick (of a smaller size, incidentally). The problem persisted, although she did everything required from her support team (reinstalling the system, the stick, etc).

She suggested it was a hardware issue, but referred the matter back to Dell. After spending more hours with them on the phone, they sent an additional technician on July 9 with a new motherboard and a new hard drive (also the wrong size - and not an SSD!). After spending literally 5 hours at my place, he concluded that the computer was a total loss and in his presence, Dell's support team promised to replace my computer when I returned from my travels (I had a conference in Europe to attend). During the 2 weeks of my travels, they promised they'd transfer the warranty from Israel to the US. When I returned, I called support (again, hours) and was promised that a supervisor would get back to me within 24 hours. No one called. I called support again, (3 hours waiting and on the phone) only to hear that Dell refuse to deal with my problem.

They ignored my global 3-year warranty, and told me to solve the problem myself as a software issue (ironic since there is NO software on the computer). I spent hours on the phone with a supervisor (Vinker, ID **) who REFUSED TO LOOK AT THE CASE DETAILS PROVIDED IN MY CASE NUMBER ON THE DELL FILE, and suggested I go to Israel to deal with the problem. That the problem was my own, that I should pay for additional software support (this on a 2,000$ computer that has not been working properly since I bought it). Ultimately I am left with a malfunctioning brand-new computer, with Dell taking no responsibility for my 3-year global warranty, which I paid for. They stole $2,000 from me, tens of hours of my time, and have caused me severe emotional grief and a huge waste of time. I will NEVER EVER buy Dell again. In fact, today I purchased a Macbook air. But I demand either a reimbursement of my money or a new computer. How can it be that I paid $2,000 for a machine that has not been working properly since I received it? What worth is the warranty that I bought if Dell refuse to honor it?

A while ago we recieved a replacement for our old computer.We purchased an extedted warranty for the orginal system. we returned the broken computer to dell. they said the warranty would be transfered to the new computer.

PLEASE HELP US...

I bought a Dell's Inspiron 2 years ago with a 2-year warranty. Last week, the warranty expired. So I called to get a quote on another 2-year extended warranty. The Dell rep quoted me a price for a 2-year extension and took my credit card information to charge it. When I looked this week at my warranty status, it showed only one-year extension.

When I called Dell yesterday, the rep said they had made a mistake and that the warranty was indeed for 2 years. They also said it would be corrected on the website that I accessed by today. I looked today, and it still showed only one year. When I called Dell today, they said it was only for one year. That makes 2 Dell reps who flat out lied to me about the duration of the warranty.

I cancelled the one year and was told my credit card would be credited within a week.... I will not buy from nor deal with Dell computers in the future. They are dishonest.

I have had several issues with trying to get Dell to make a warranty repair. I had to call tech support three times. Each time, I was on hold at least 45 minutes before I was able to speak with someone. Once I got through, Dell determined that I needed a new motherboard and power supply. I have a three-year warranty that includes next day repair as well as nights and weekends. I was promised a call from a technician the next day.

The call never came, at least not to the phone number I gave them. A Dell technician called my landline and left a message that he was unable to reach me and was closing out the ticket. I called the technician back, left a voicemail, and never heard from him again. Then I received an email from Dell Tech Support on Thanksgiving Day (two weeks after my initial call) saying that they were unable to reach me. I responded to the email and advised them of their customer service failure.

I received a phone call immediately and an apology. I told the rep that I was out of town but would be back on Sunday. I told the rep that as a result of the inconvenience I suffered, I expected Dell to fulfill my warranty with a repair on Sunday. I was promised an escalation of my service call. The rep said he could not promise a Sunday repair. I told him he did not have to since my warranty promises for me. The rep also said Dell would probably extend my warranty by a year which to me is useless since they cannot seem to fulfill the warranty I have now. I then received a call from a manager named Ron on Friday, Nov 26, 2010 and was promised a call back from a technician. It is now Sunday, Nov 28 and I have yet to receive a call from a technician. I am going on three weeks without a PC that is less than a year old. Needless to say, I will never purchase a Dell product again and can only hope that my computer will be repaired soon.

I purchased a laptop from Dell for my daughter with a three-year extended warranty on 07/2010. The computer shuts down, it won't hold a charge. The AC adapter doesn't connect properly and the software is faulty. I called technical support and all they want to do is charge me another $400 to fix a system that is under warranty. They told me I need to buy software that I already purchased with the system. I have asked to have my issue escalated to a supervisor and they have refused. I asked to have the company address so I can write directly and they refused to provide me with the company address. I have emailed several times as directed by website for unresolved issue; still no response. I would like to sue Dell, but cannot get an address to serve them legal letters of my intent. Please help.

I was charged for services that I did not request. When I was offered the extended warranty, I declined because I could not afford it, yet I was charged for it and more on five incidents. Because I could not afford it, this caused my bank to go into overdraft and I was furious. I tried to resolve this matter by phone and was only sent to four different individuals, which none would help me. Even they admitted that I had been wronged and it was noted. I guess I need my legal representation before I can get this matter resolved.

I called for tech support and I was tricked into buying a warranty, which I thought I already had. They scared me into believing that both of my Dell computers had been hacked and that there were viruses and that if I didn't buy this additional warranty, I would be in a very dangerous situation. I agreed at the cost of $479. I spent1 hour on the phone with the person trying to sell me the warranty, then 5 hours on the phone with tech support. I had not been hacked nor did I have any viruses and my problem was never fixed.

I asked for an immediate refund and I was told I would not be charged; however, my credit card was charged. I have phoned repeatedly and just been transferred to no one that can help me. During the troubleshooting of my computer, the technician took over my computer and uninstalled many programs, reset defaults, changed settings, etc. It was never restored and now it's worse than it was before. All Dell wants to to do is take your money and not give any service when needed.

Over the 4 years of owning a Dell Demesion E510, I have had nothing but problems. The extended warranty is a joke, you do all the work, spend hours on the phone and then wait for a technician to bring parts. This takes at least 4 to 5 days. No return calls, no 24 hour turnaround. The support center transfers your call at least 5 times, they call you back in the middle of the night, expect you to take the computer apart, and wipe out your hard drive at least 20 times before they can tell you what's wrong. Technician fixes problem and computer still doesn't work, there is always a new problem. The computer has had a new hard drive on September 30, 2008, another new hard drive on October 1, 2008, new media card reader, motherboard, and new discs on December 31, 2008, the Technician couldn't get the computer to work and told me that my keyboard was bad and need more parts. He left me with a computer that didn't work over new year's eve.

Dell also told me that I need more memory and an external hard drive so I would have problems which of course, they sell. On February 10, 2009, I needed a new TV Tuner and Motherboard. On August 21, 2009 the new DVD Optical Drive, On November 19, 2009, a new Hard Drive, DVD Optical Drive and CD Burner. Again in December 2009, I had more problems and Dell said they would replace my computer but I would need to be without a computer for 4 - 6 weeks until they could get a replacement. I told them that was not acceptable and to try and get this one working until they could replace it. They did get it to work and told me to call back after the holiday and they would do a swap. I called and they said no swap because my machine is working! On February 2010, the DVD Optical Drive gave me trouble and spent many hours on phone trying to get it to work. I needed all new drivers downloaded.

Again, in April/May, the burners didn't work so I needed new drivers again. Four-year warranty is running out and I need to extend warranty for 1 more year which is the maximum allowed on this machine for $216.82. The computer still not working like it should. In June 2010, Dell agreed to swap out my machine and give me a new refurbished better computer' will all the same extras I had. Two months later, I'm still waiting for the computer. I had numerous calls, new computer on back order and said that it will be here on Thursday. Thursday came and went but no computer. They said that The laptop will be delivered this week but I didn't order a laptop. On August 8, 2010, I have the new computer which I received last week on August 4 and still can't use it. The computer does not have dual disc drive, no TV tuner and different cable hook-up than my old computer. I have to buy a new cable while waiting for the disc drive, TV tuner, and Windows 7 disc to arrive.

There was no paperwork in box. I had no idea what my old computer was being replaced with because Dell doesn't tell you. They send no cables but just the computer, keyboard and mouse. They should know that they changed the computer, plugs in the back are different, and your old cables are not going to fit the new computer! Now they tell me that my warranty is from May 2010 to May 2011. A new machine should come with at least 1 year warranty plus the 1 year extended warranty I purchased. I don't feel I should be using up my warranty waiting for Dell to replace my computer, I don't have the new one running with missing parts and the warranty is no good on the old one and the disc drive is no longer fixable.

I simply do not know where to start because in my opinion, the way Dell has treated me over a very minor issue is inexcusable. On Tuesday, July 13, 2010, as I turned on my XPS 700 tower, the little button that you lift up on the front grill fell into the inside of the cabinet. That began an almost unbelievable saga of transfer after transfer as I attempted to get your company to send me a replacement part. I did not want them to send it to me free. I was out of warranty. I wanted the part sent to me. It takes about 2 minutes to take the old one off and replace the new one. Been there, done that.

With each transfer, it was like no one could read so I had to tell my story over and over again just to be transferred again. From technical support, to out of warranty support, to sales, back to technical support, to spare parts. On my stop in and out of warranty service, I was told by Robert ** that in order for Dell to help me, I would have to extend my warranty for a grand total of $160.00, and if I did not extend my warranty, they would not be able to sell me the part.

So I was behind a rock and a hard place. The part itself is made completely out of plastic. It has a sleeve and a little paddle type stick. The total cost probably is about $3.00. I did not want a warranty. I only wanted to replace the little part. I did not want anyone to replace it for me. I just wanted the little part. Because it is so flimsy, it has broken before and I have replaced it before. I did not need $149.00 bill to have someone come to my house.

So you can imagine my surprise when I saw my bill today for this damn extended warranty. The total cost, that was never agreed to by me was now $247.00 not the $160 that ** told me. What a rip-off. I know that Dell banks on the fact that I will never need their assistance to fix my computers. Most computers break at about 90 days anyway. Mine is 4 years old already. I am not a novice and do my own work on my computers. The part to replace my computer costs $3.00. But in order to get the part, I had to purchase an extended warranty for $247.00. The cost of this warranty was quoted to me on the phone as $160. Now that I have the extended warranty, they are dispatching my $3.00 product to me.

I purchased a Dell Dimension E510 in 2006. Late November of 2008, the power supply or the motherboard failed. The unit was under warranty and on December 5, 2008, both power supply and motherboard were replaced. Now comes the fun part. On July 5, 2010, the same problem happened. Only this time, my warranty had expired on June 30, 2010. They would not honor the warranty on the reinstalled parts of December 2008 as it was only warrantied for one year. I had mentioned to the customer service rep and a supervisor that there must be something wrong with the product for it to burn up a power supply/motherboard every two years. They would not transfer me to support unless I pay them $59 plus the cost of the material needed.

It seems to me that a desktop computer should not be overheating and burning up the power supply and motherboard. I went out and bought an HP for $300 and a five year warranty for $250. I would trash-talk anybody who asks me about my experience with Dell. Major language barrier and they do not stand behind their product. There must have been a recall on this machine as this is the first website I stumbled across. My search will continue with anyone who will listen.

I purchased a Dell Inspiron 1525 laptop in late January 2009. In July of 2009, my hard drive failed for a reason that I still don't know. After reading other reports online, I see that it is a common Dell feature for HDDs to fail for seemingly no reason. I had a warranty and support that included In-home service after Remote Diagnosis' but Dell refused to send an engineer claiming that the Remote Diagnosis isn't complete.

I spent an hour on the phone with telephone diagnostics only for them to tell me that I needed to go buy a 3 mm Phillips screwdriver and take out the HDD myself. I spent all that time on the phone only for them to basically tell me to do it myself. Instead of going through hours of wasted time trying to get Dell to stand by their warranty promises, I finally replaced the HDD myself at the cost of $70. I thought the new HDD would solve the problem but I was wrong. Last month, the HDD failed yet again. My laptop wouldn't even start and there was nothing I could do. My warranty had expired, and I knew Dell wouldn't have been willing to help anyway. I had to sell my shell of a Dell Laptop on Ebay because I was not willing to spend more money on a new HDD that's going to fail within months.

There is some defect in the Dell laptop that fried the HDD. There is no plausible reason for 2 HDDs to fail within a year of each other. Overheating problems are the only thing I can think of. I lost all of the pictures, music, and other things I had on the computer. My HDD failed completely without notice and since my laptop wouldn't even start I had no way of retrieving my files.

While under a warranty, we were charged for technical support and was sent an anti-virus, being we had purchased an anti-virus at the time of purchase. After repeated phone calls, Dell sent us a ticket number to return the item. However they have refused to retract the assessed fees by the technician.

I purchased a 4 year, Next-Day on-site repair warranty from Dell when I purchased my laptop nearly 4 years ago. However, there is no way they can deliver what I paid for! Six months after I bought my laptop, it wouldn't start. I had to have a new motherboard. Instead of the next-day repair, it was five days before they could fix it. Now, it's not working again. After 3 hours of troubleshooting, I decided it needed hardware repair, and again, it will take 4 or 5 days.

So, Dell cannot deliver on the high-priced warranty they sold me! They should be required to refund that portion of the cost of the warranty, since they cannot provide me with next-day repair service. I am in a heavily populated area... not out in the boondocks! I am unable to use the computer for the duration until Dell finally sends someone out with the parts to repair it.

I purchased my fifth Dell computer in December 2008. In May 2009, my printer broke; the rollers did not feed the paper. In June 2009, I received a second printer, it was refurbished, and in March 2010 the rollers on that printer broke. I called Dell twice and each time, I was transferred to 'someone who could help me' no less than 5 times. Well, no one helped me. After being on hold from 5-45 minutes with each transfer, I was told that the warranty was not valid on the second printer. My complaint is, both printers had the same problems. I feel it maybe a design flaw, but who cares, not Dell. It was like they were reading from a script, "There is nothing we can do."

Like I said, this is my 5th Dell computer. I'm middle-aged and customer service and quality means very much to me, young people will understand that as they get older. If a company that I have done business with for several years suddenly stops caring for their customers and their products, I will not do business with them any longer. I also remember when Compaq and Gateway were the biggest computer companies, look what happened to them. They wanted to sell more, instead of making quality products and their customer service became questionable also.

It was such a poor performance. I spent 3 times as much time trying to get my Dell to perform, as I do being able to use it. If my computer was "built especially for me" (what a lie), then all I can say to that is, "Dell must allow their employees to drink on the job"! Lastly, telephone access. If you want to buy something over the phone, Dell gives you instant access. If you need help (in America), not so much!

This has been the worst purchase experience of my adult life. Minor impact to everyone, but me. I am a disabled senior, on a fixed social security income. I was oversold and misled. I debated for a long time about buying a Dell product, because they were usually out of my price range. After deciding this would probably be my last computer, and thinking that Dell was supposed to be the most reliable PC in the market, I decided to treat myself one last time, to something I had always "wanted" to own, and I bought it. Financial cost? Probably less than $1,200.00 Emotional cost? Don't even go there. I feel that my days have been shortened by the aggravation, stress, and consistent fighting with this computer, just to be able to use it. A computer to me is indeed my window to the world. I live alone, and it is indeed a companion. However, in this case, I think the Dell is more "disabled" than I am.

I bought a new laptop and a two-year warranty. Computer broke two months before warranty expired. It took them two months to get me the box; they insisted I send it in. they sold me two years more warranty. Never fixed the thing. I have a broken computer that was definitely covered. They don't care about anything but money. They recently sent me a questionnaire about my satisfaction with the service. I told them what happened and I got no response. I have a broken computer that is covered by warranty for two more years. Not reliable. They make me so mad acting like they care! I have a warranty but no computer. I lost time, data, and patience.

I purchased a 12 month warranty on my Dell Inspiron on December 26. When I called to report (and hopefully resolve a problem) on March 5, 2010, it turns out they extended the warranty from the anniversary of my purchase date, in essence, offering me a three week warranty for the price of a year warranty. Now, they refuse to repair my warranty. Dell offered to refund my warranty fee ($125) but refused to repair my laptop. I plan on reporting this to the State.

I also had big problem with Dell warranty. I was moving from US to India and my warranty was expiring. I asked Dell chat support agent, if it was possible for me to transfer my warranty to India and he told me yes, so I took the warranty. When I actually asked them to change it they asked me $204, I was upset but I still paid for it (for a $502 laptop I paid $313).

When I reached India. I had a problem with charger and DC power jack. I talked to support agent and they asked me to go to Lajpat Nagar, New Delhi, Dell service center. They changed the adapter but for DC jack they asked me to upgrade the warranty to complete care. I changed that by paying $77. Now When I went back to the same service center they told me I need to pay further Rs17000 or the same technician can do it without going through dell for Rs 4000.

I am not whether to upgrade the warranty or pay the bribe in Dell service center. Ultimately, one year warranty is costing me more than the laptop price and it is not getting repaired either. I will never suggest anyone to buy a Dell laptop. I lost almost $500 without any use and lost peace of mind.

I purchased a brand new laptop online in Aug 2009 from Amazon.com. The laptop was never opened and came with a 1-year mfr warranty. Early in Feb 2010, the laptop is dead. I went to Dell.com because I had a 1-year warranty. I was shocked to find my laptop's warranty had expired in Sept. 2009. I tried to email tech support and was not able to because the warranty expired. I was forced to email Dell's sales support and explain my situation. I was told that next time I have to buy the laptop directly from Dell if I want the warranty to be honored, and there was nothing they can do for me. I have my proof of purchase which states that the laptop was brand new but that is not good enough for them, now they won't even answer my emails. I paid good money for a bad laptop and even worse customer service. I will never buy a Dell again. I am now out $399.00.

I agree completely, that one should be very guarded about buying an Inspiron 1501, and a Dell product for that matter. My Inspiron 1501 is not yet three years old, and I have already replaced the battery, cord, and hard drive (which crashed during graduate school thesis work). Thank goodness I bought the warranty. That would be my best advice for someone who buys a Dell, buy an extended warranty.

Although, my battery is going out again (system failure or another bad battery), and Dell says that the warranty does not apply to two batteries, but only one. Dell has made me a Mac guy. I spent countless time on the phone or computer, dealing with customer service. I gave up finally on the eternal hold. With an extended warranty still in effect, I am now shopping for a Mac.

I bought a Dell XPS 430 thinking that I have gotten the best computer I ever had but now the only thing I have is disappointments and a lot of money and time wasted on extended warranties and tons of information lost that I could never get back. My whole system keeps on crashing and Dell had sent several parts to be replaced and a technician to work on it with no results.

Finally and after several weeks of complaints, they decided to do a system exchange. Today, I called to find out the status of that exchange and nobody seems to know anything about it. First, they keep telling me that parts had to be order from outside sources (and you think that Dell being as big as they are will keep all the parts on hand) then they keep transferring me from place to place like I had nothing else to do but be on the phone for hours and getting to the same dead end street where none knows where the system is or how much longer we need to wait.

And to make things worst, according to the last rep I spoke with, whom by the way is on the other end of the world, their tacking system went down and I'll have to wait another day or two for them to contact me and let me know the status of that exchange. Right now, I have serious doubts that I'll recommend one of my friends to buy from Dell again and I am definitely not buying any of their products myself ever. Time and money lost due to an incompetent support team and an untrustworthy business.

Their CS department is terrible. Furthermore, he is actually having a printer (hardware) problem they say is not covered but they did try to sell me another $200 software warranty to see if it was a driver problem. I assured them it wasn't.

Dell refused to replace my (under extended warranty) XPS PC after sending me an initial replacement, which was defective on start up. The unit was returned to Dell and another was never issued. When months went by and I had complained to State and local agencies plus Austin's BBB, Dell sent a letter voiding any paid for warranty I had. The reason, I used bad language to them when they failed to produce a replacement that works. That's why I bought an extended warranty, you chumps. I am still without the XPS replacement and I am out the money paid for the PC and the extended warranty. I may have to file "pro se" in small claims court.

I bought an extended warranty for my dell inspiron 1526 laptop for several hundred dollars in case there was anything to go wrong with it. One day I was opening my laptop, and the hinge broke. Made of cheap plastic. I called Dell to tell them that I needed to have the computer fixed because the hinge broke. They said that it was accidental damage and not covered under the warranty I bought. I complained to numerous people that this was the exact reason I bought the warranty and what was the purpose of having a warranty except for a case like this. The manager got on and said he could only refund me the money for the warranty. I said fine, and was put on hold, transferred, and retransferred until I gave up on it. Fortunately, the computer was still functional, but then the computer stopped working all together.

So, I sent it in, thinking that at least I still had the warranty to fix it. I'm very careful with my laptop. They claimed that after looking at the laptop, that liquid had somehow got underneath the key board, which is hard to do, and ruined the motherboard. Highly unlikely in my opinion. And, this is considered accidental damage and not covered under my warranty. When I bought the warranty, I explained to the rep that I wanted the warranty for these reasons exactly, and he assured me that I would be happy with the warranty. I got scammed and paid several hundred dollars for absolutely nothing and I have a computer that I bought for 600 hundred dollars that they want over 300 hundred dollars to fix now. Add that to my warranty cost and I lost money on a computer that was covered under a warranty. It's a scam in my opinion, and no one is regulating it.

I keep getting phone calls from their "Extended Warrenty Dept". I have told them at least ten times that I do not own a Dell and to take me off their calling list. They hang up on me when I tell them. I finally called "Customer Service" Which is the only number close to what I need and the woman I spoke with who's name is "Kanchan" told me she will relay this to the department that handles this. When I asked what the dept. name was, I was told that it has no name. It is known as the "Back office team".

I am still getting these phone calls, sometimes two a day, all hours of the day and night. I have filed many complaints with the "Do Not Call" center which my phone number has been listed for over 8 years and yet the phone calls still persist. They wake us up at night and in the early morning. Please help me.

I purchased a Dell laptop computer in 2006. I have always purchased Dell computers and had clients buy them. I spent almost $2,000 and it has given me nothing but problems. I purchased the extended warranty and each time I have tried to solve the problem I've been having I have been told to restore the computer to factory settings and that it is a software problem.

I have restored this computer time and again and it still isn't working properly. The company will help with the software problems for an additional charge. The software on this computer is the same software that is on my Dell desktop computer and I don't have any problems with that computer.

I can't afford a new laptop computer and the company doesn't want to fix the problem. I have been unable to see anywhere else to get some assistance. Please help.

Approximately 24 months after purchase the ethernet plug became loose. I could still plug the cable into the socket, but it had to be jammed in place.

I telephoned customer services (connected to India I think, again).
The agent told me that he thought the problem was a fault of the motherboard. As far as I could see it was just a wobbly socket, but if he wanted to call it a motherboard who am I to argue, as long as it gets fixed.
"Sorry Sir, the motherboard is not covered on the full three year worldwide warranty you paid hundreds of ponnds extra for".
I questioned this and he offered to get a technician to call me. I agreed.
The next day a 'technician' called me (also from India, I believe). After a few cursory questions he diagnosed that my wobbly socket was indeed a faul of the motherboard, and not covered by the warranty.

He kindly offered to collect my laptop, bring it to their service centre, and fix my ethernet socket / motherboard for only 200 pounds.

My father, who was listening in to the conversation, laughed. A promotional leaflet from Dell had arrived in the post only that morning offering brand new laptops for the ssame price.
I declined their offer.
Two months later the 'screen out' socket also stopped working. I took it along to the technicians at my university who tested it. They said that the socket had malfunctioned and I should get it fixed by Dell. I said there was no point as Dell would just tell me it was the motherboard again.

They were shocked that Dell was saying that the motherboard was not covered on the warranty, as this is a vital part of the computer.

So, in conclusion, I feel I have been misled (lied-to?) about my warranty extending to Greece. If their warranty does not cover the motherboard then it is not worth having. And two essential sockets on my Dell laptop stopped working and nobody at Dell was prepared to take ownership of the problem.

I would strongly advise anyone considering this company to think again. The equipment is shoddy, the warranty is useless, and I get the impression that their use of extremely polite but utterly useless technicians in (India?) is just another tactic to evade their legal responsibilities in the UK. Buy a reputable brand from a local shop, and you will be covered by your own country's consumer protection laws.

Purchased a laptop to be built on 11/19/08 for a Christmas present. I was told that the warranty date would begin on 12/25/08. I now find out the warranty date began on 11/19/08 before it was even built. I called to extend my warranty for 3 years and was told they would change it to the correct date of 12/25 with the purchase of the extension. I checked and the date was not changed. This is not the first time I have had a problem with Dell. The laptop was service after only a few months of service; they laptop was never completely repaired.

I do have a extented warranty to my Dell laptop until 01/16/2012 and also paid $279.00 for extented warranty according to the letter I recieved it said it will cover any promblem or any replacment parts. When I called and said my battery is not working properly the dell guys said i have to pay what ever the amount they asked.

I have had several problems with my laptop, the adaptor, the battery, and now the "Mother Board"? Anyway, every time I called and needed their assistance I got a sales pitch to buy yet another type of warranty. I have now paid for a new battery, a warranty that covers viruses, and now, a "Hard Warranty" which gurantees service 7 days a week, weekend and holidays. My most recent problem, a black screen, they sent a tech out twice and still could not solve this problem. I was told that my computer needed to be sent back to the company for repairs. I took it to the the FedEx office in the box they provided me with on 9/11/09. Today I spent over an hour trying to find out where is my computer? Each person asking the same question and tranferring me to another person to wait another 20 minutes only to have them ask the same questions and tranfer me to yet someone else. I finally reach a fellow, by now I have so many names written down, he tells me that they received my computer only yesterday, what is FedEx ground by burro? He tells me they will call me when it is repaired and they are sending it back.

NOW, he asks if I'd like to buy their "Executive Warranty" so that he will give me the direct number to where it is right now and the next time I can call them directly and not go throught the call shuffle! I have spent 60% of what a new computer would cost already!! How many of you computer users out there could do without your computer for more than a week or two? Dell is selling a warranty for every possible scenario. My fear is now that I will be called and they will say that they know what the problem is but it will cost me extra to get it fixed because it is not covered by any of the warranties I have already purchased!! Is this legal? How many warranties can a computer have? Soft warranty, hard warranty, virus warranty, "you're costing us too much money warranty" that's what they should call it! It's like a car, when you first buy it you get excellent service, then you need more service, more expensive service, but really they just want you to buy another car. Well if this keeps up, I definitely will not be buying a Dell or recommending anyone I know to do so, I fact, should this turn out as I fear, I will be putting a sign on my front lawn and my car warning people not to buy a Dell computer. I want my computer back!

I purchased a warranty that covered all parts / service for 3 yrs. I contacted the customer service line and was told that the part would be replaced as everything was covered by the warranty. Because of the inablilty of the support tech to understand me I was told that because the damaged was caused by a storm that my warranty was void because my computer had been struck by an electrical surge, and that they would not replace my mother board. All but my internet connection works, the computer itself is opearble and was not struck by an electrical surge.

I beleive the warranty for computers are not fair and are confusing and misleading.I bought a Dell Inspirion 1520 laptop,11/30/2007.It included a 1 year warranty,a complete care-accidental damage protection for 1 year.

Today I was told I purchased a extended warranty back in 2008 and I bought one this year that goes to 2010 or 2011. I thought I bought the care warranty or the one I bought was to cover everything, that was what I thought and Dell seems to confuse customers about which warranty is for what. As far as what covers the inside and the outside of a laptop. I really think Dell take customer`s money, because whenever there is a hardware problem I have to buy a warranty extension when or if the original one expires. Sometimes you do not know or cannot tell.

The prices are suppose to be reasonable.One time I bought one for 249.00, 80.00 and other prices. I cannot afford to buy anything anymore. Then by me being a good customer, I got an increase of my credit line. Which they give so you keep buying something, mainly something you need for your computer.You will be held hostage of your balance and high taxes.

I want Dell to simply make a warranty that is for thr life of a computer which about 3 years. Stop milking the customers. The warranty needs to be made understanding in what exactly you are getting and agreeing to.

Plus the laptop is falling apart. One of the hinges fell off and the strip of the bottom part of the outer part of screen is lifted up. I have to buy the Complete care accidental damage protection in order for Dell to fix it. I cannot do that now. Buy and buy and your balance will be high and take forever to be paid off.

I purchased a new dell laptop in October 2008.I have had problems with it ever since. I purchased all the warrenty information and got 4 year exstended and low Jack to secure my purchase and it was not cheap. I thought it was a good Idea. I have had to erase everything from my hard drive twice since then, loosing 50 pages of a book I was writing.the customer service I get is people in India because I was informed that to speak with someone in the United states I would have to pay for that special service, Who does that kind of robbery?

The people I spoke with were very nice and patient and helped but I am still having problems, with the keys stick! I still encounter problems with it shutting down and the size of the page and font seem to change randomly.I had my friend purchase it thru her dell charge and I am paying for it. It cost me 1200.00 for all the protection was what really cost me. I am only left owing about 400 dollars because I am paying anywhere from 100- 150 a month.I want them to replace this lap top and Give me a new one. When I go onto the page for help and put in my tag number it says my laptop is from another country so I have to deal with that counbtry, or something like that. I am so discouraged with this whole situation that I am going to fight to get my purchase replaced

I asked that the charge be backed out and they said it could not and would I agree to 4 years and the charge. I said no, put on hold for another 20 minutes, came back and said could not back out the charge, please accept the 4 years and 422. Again said no and requested they back out the charge and finally hung up on them; call again to get to tech support.

They called a number of times later that day, still insisting I had to accept the 4 years. I wonder if they are paid a commission on warranty sales.

Charge of $422.28 has appeared in my Amexpress account and I am disputing it.

I purchased a Dell Inspiron 1420 last May. I have had nothing but problems the first month. I brought it in. In one given month, for 21 days, the hard drive had to be replaced. It continues to crash and freeze up. Every time I take it back to Best Buy for repairs, they want to charge me until they look it up and see how many times it has been in shop. They came to find out after I purchased an extended warranty that it only covered the screen replacement. I have over 20 stickers from this computer being in the shop more than I have used it. When I got it back, it still has more problems. And then it's always someone in the store wanting to charge for repairs. This is a Dell ripoff. I run my business from this computer and paid a lot for it to be always in the shop.

I made a telephone purchase of a laptop computer from Dell. I also purchased the in-home warranty service. First, it was not disclosed that "in-home" meant I would have to troubleshoot with technical support for a lengthy amount of time for Dell to figure out what the problem is. Dell actually could not service me on my first call to technical support because I did not own a screwdriver to open the laptop panel. From this conversation, Dell would ship parts to a technician who then came to my home to perform the installation. I eventually had almost every part replaced on my computer and some parts replaced more than once. This was either because something else eventually stopped working or the representative wrongly diagnosed the problem. In addition, my computer eventually began to get very hot. When Dell announced a battery recall, I telephoned to technical support to make sure my computer was not included and the reason the computer got really hot.

Dell assured me my battery was not a recall, but my computer remained extremely hot. My exact description was that I could use the laptop as a griddle and fry. After multiple complaints, Dell did replace the fan and some other parts, but none resolved the problem. Eventually, I received blistered burn (through my shirt) when I held the computer under my arm to carry it through my house. When I updated Dell of the new events, Dell wanted to replace the fan again. Even though Dell knew I had gotten burnt, I was still forced to make multiple to different departments, persisting Dell to exchange my computer under the warranty instead of trying to fix it again. The exchange computer I received was an XPS M1330. Within 3 months, the computer began to constantly freeze and felt warmer than normal. However, there was nothing I could do because when I dialed technical support, the automated service informed me that my warranty had expired and I needed to purchase a plan to talk to a technical support representative.

Within 3 months after that, the computer totally died. I took it to a repair shop and was told that the motherboard was burnt out and it was more economical to purchase a new computer. The repair shop also stated that multiple people had come to his shop with broken XPS 1330s that also needed new motherboards. I tried calling Dell's customer care to let them know that I have to purchase a new computer within 6 months after the exchange of a computer that burnt me, but they did not seem to care too much.

In summary, my complaint is that customers are probably drawn to Dell computers because they are reasonably priced (I know it was because I made the purchase upon entering school). However, I do not believe a laptop should have as many problems as mine encountered. People were astonished at how many times I have mentioned that my laptop was not working or getting serviced. And nobody can believe I purchased a new laptop because they knew I received a replacement from Dell not so long ago. Last, as many issues as I had, customer service should have been my best; instead, it was like pulling teeth and awful.

I bought a new Dell computer and the hard drive went bad. I tried to resolve the issue (warranty issue) with Dell and Best Buy for over 1 month. Dell kept saying that I had a computer that had been "cancelled"...whatever that means. They were saying that my computer does not exist. I still have the box it came in. I would talk to both companies and niether were at fault. I had the service tag number, express service code, order number, the box it came in and the reciept from best buy and niether company will admit fault.

The hard drive should be under warranty but I am finally giving up and buying my own hard drive. I have been on the phone with dell for as long as 3 hours at a time and gotten nothing accomplished. They continue to transfer me from customer care rep to any other rep. I got hung up on many times. I do have one reps employee number and name. It has been the most frustrating time in my life. It seems that they are not there to help you but to keeps thier talk time low.

I am no farther than where I started and I am very motivated for redemption. This is not right. It should not matter that they don't have the right numbers...I have thier product. Two reps said they would call me back in 15 min and never did. You can't talk to a superior and when you do they transfer you. I will never buy a Dell again...that is for sure.

My 7 month old computer keeps shutting off by itself. I am very disappointed in the technical support I just received. First I get a sales pitch for extended warranty before even getting to my problem. My current warranty is good til Oct 20th. Then after purchasing a 3 year extended warranty at $240 the next tech person tries to say it is adware by only looking in prefetch--he looks only at the first few on the list which was for my ad-aware software and tries to say I need to pay another $250 since the warranty only covers hardware and not adware. He never checked anything else on my computer and after being passed around to 5 or 6 people I canceled the extended warranty.

I have 4 DELL laptops and 2 desktops and have used tech support many times over 15 years. They always took care of any problem in one call and never made these sales pitches first. If this is the way they have decided to do business they are going to lose a LOT of customers. I suggest they fire the idiot that came up with this idea, as they have just lost one good customer! And my computer never got fixed after 2 1/2 hours and at least 10 different people, between tech and canceling the rip off warranty, passing my call around like a rubber ball.

I was worried it could be the fans but Dell tech never checked for anything but the adware, but they did not know I do know something about computers! The same file is on all my computers and it is not any type of adware, it is a program I use to get rid of adware. I told him that is ad-aware a program. So now what do I do? I have a useless warranty and this computer was not cheap. I use this computer for business and need to find out why it is shutting down as it is disrupting my business with customers.

I paid over $300 for a complete care package for my notebook, which says that any accidental damage to your computer, will be repaired for free by Dell. I spilled some water on my keyboard. I called in and was told they could repair it and dispatch the parts, however my computer was 'registered' in Canada. I told them that I had a power adapter delivered to Canada 6 months back when it stopped working on my trip to Canada. They said I had change the registration to US, and there was an online form to do it. They couldn't help me until then. No problem, however the processing the address change can take up to 20 days! Dear God! I spent hours on the phone with people, and they all confirmed I could do nothing more until I had my address changed to a US address, which could take up to 20 days to go through. It's day 3 and I am still waiting for my address change to go through.

I purchased a notebook in 2007 and by 1st quarter 2009 the unit would only work if were plugged in. I called Dell and was told that I needed to purchase a new battery. The new battery was purchased, but the unit would still only work when plugged in. I called Dell back and was told that it was the ac adapter. A new adapter was purchased, but again the lap top would only work when plugged in. The adapter was sent back to Dell and within a month, the unit would not turn on at all. I then called Dell and was told that I was out of the warranty period, and that if I wanted to have the unit fixed I would need to sign up for another warranty. I was quoted 2, 3, and 4 year warranty pricing and agreed to a 2 year. I was then told that the price quoted was incorrect and had increased. I agreed and paid for the 2 year warranty.

I was then told that a Dell technician would contact me within a few days to schedule a time to come out. Four days had passed and I received no call. I finally called Dell and there was no record of the promised service. I was also told that the warranty that I was given was invalid as a warranty should have never been given to me on a unit with problem. After being on the telephone with them for a very long time, I told them that I was late for work and I was promised that a Resolution Specialist would call me back within two hours. A call was never received and I have tried several times to reach them only to be tranferred time and time again and to be forced to start back to the beginning as to what happened initially. At this point, I don't know what to do.

This has got to be one of the most dishonest companies in the country and probably among computer manufacturers, the MOST dishonest. Dell customer service talked me into a four year mail-in extension of my one-year warranty, which was about to expire. The sales person told me because the four year mail-in (not in-home) extension was priced over $200 I would receive a $50 Dell gift card. I asked the representative what I should do if I don't receive it in the mail and she told me to call them. I patiently waited, a month. Never received it and called them about it. This was one of the most horrible experiences I've ever encountered.

The so-called "customer service" department kept referring me to the sales department (not a single person I was able to speak with located in the United States, just India) and the sales department referring me back to customer service. They all said because the person who wrote the order did not WRITE the gift card promotion on the order, although she did promise to me verbally, and I foolishly trusted her, I was not eligible for it. I called them several times over 4 days with the same result: nothing. They either had no interest or any authority to make good on their "offer." This is not about the $50, it is about a lie and fraud by one of the biggest computer companies in the world. I wouldn't accept another Dell product if someone paid me to take it. How could anyone with this experience ever trust them again? Dell customer service rates an F. Terrible. Worst of all, you cannot speak to anyone outside of India. Anyone shopping for a computer, think Lenovo, Acer, or even Gateway. Do yourself a favor and pass over Dell. They make junk and they treat YOU like junk when you need their help.

Purchased computer on 12/31/08. Reported many issues regarding bad USB ports. Phone support had to UPDATE the BIOS and CHIPDISK software. (This is a "new" computer shipped with old versions of software.)

Cannot get home support under warranty I paid extra for. Problem persists with bad USB port.

I purchased an Inspiron 1720 3/21/08. I purchased the Complete Care warranty that covers on site tech support as well as low jack and accidental damage.

My first trouble ticket was opened within 3 weeks of receiving my computer due to the computer locking up, critical errors, and no suitable graphic device found. On 4/22/08 I responded again that I was having problems and was told to do a system restore. At this time I had already performed 3 system restores.

Unfortunately I do not have all the emails that went back and forth because I have had to rebuild the machine so many times and have lost numerous emails, pictures, documents, etc.

The chat sessions I do still have copies of come to 7. These chat sessions have involved everything from replacing the key board, hard drive, upgrading BIOS, 6 system restores, and the list goes on. The last email stated they would replace the computer since it is now over heating, shutting down anywhere from 5-10 times in an hour, display going out, etc. After doing research I have found that Dell and Intel have been well aware of the processors over heating yet they do nothing.

When they said they would replace it I asked if it would be new and was told yes. I received the computer 5 days later and it is REFURBISHED and not the same model. The processor and media graphics is less than my current system that I customized for my needs.

They have informed me that the model I currently have is at the end of its life and the one they sent is an upgrade. I asked where the paper work was to tell me what the new system had on it, specs, etc and was told to look online. I had to punch in the service tag on line to obtain what they sent me.

I was told that since the original machine was over 21 days old that they only replace problem computers with refurbished. I pointed out that their warranty clearly states they will repair or replace with like or equivalent and a REFURBISHED computer is not equivalent. He assured me it was. I asked how much the computer they sent (Studio 1737) would be new and he said $1300-$1400 and a REFURBISHED one would be $200-$300. So when I go online and price the system as new that is configured like the one they sent to replace my current system it comes to $1108.00 which is not equivalent or better. The price of the Studio 1737 to be configured the same or as close as I can get it to my current machine is $1825. Now I ask how is this equivalent??

I asked for a return address to send the REFURBISHED computer to and was told I could not. I was told that I COULD NOT return the system they sent me and that I had to keep it. I had to wait on hold for over 10 minutes when asked for the legal departments phone number. I was only provided a fax number but was told they would not do anything for me. I was told that there was nothing more they could or would do and were closing the case.

I have logged a complaint with the Tennessee Better Business Borough since that is where my replacement was shipped from. I have also sent an email along with the complaint I filed to Dells attorney, Daniel ******. I received confirmation that he has received and read the email so we shall see what comes of it. I also sent a copy to Michael Dell who is Dells CFO.

I do not understand how they can get away with this. I have had problems from the beginning. This is not my first Dell but rather the 6th in 3 years.

I bought a Studio 15 directly from Dell for my daughter to use at college. It was delivered in September. I bought the extended warranties so if something went wrong during her 4 years of college, we'd be protected. Since then, the computer has gone down 4 times. The operating system won't come up when you turn on the computer. We are now on the 3rd iteration of the same thing. I waited to speak to tech for over 1/2 hour last nite, and demanded that the computer be replaced, since they cannot seem to fix it . The only thing they would do is have a tech call my daughter at school and probably go over the same crap they've done up to now, with no lasting result. I can't seem to get to anyone who can make a decision. I will never buy another Dell after this experience.

I contacted tech support my computer printer 964 will not read the black ink.. followed their instructions after waiting on hold for 20 min. Still have same problem. Then i was informed that when we bought the Larger screen, up graded sound system dell printer 964,extended warranty, all for approx. $8000. We then purchased a dell lap top. which was over $3,000. My printer still same, and then told the extended warranty we purchased at the same time is not applicable to the warranty. because the 964 should be purchased else where. So when I spent $ 10,000. with dell,purchased extended warranty for both systems. Now the printer won't read, and we are only told now that the 964 all in one needed a different warranty. I bought all this dell product in good faith. Yet dell dosen't try to help and step up and back their products. I feel scammed by faulty workman ship and taking into account the amount we spent with dell. and letting us think we have coverage And dell doesn't stand up on their product,they hide behind. Never again.

I purchased a monitor with an advanced exchange warranty which was not honored.

Antivirus and the next day i had 5 virus's!..on calling dell support i was told i did not qualify for their financial services to remove the virus's. my laptop is under warranty until 3/09.

I have been trying for several months to reach some one to help me with a problem I had with my power cord dying. All I was interested in was finding out if it was covered in the "fancy" warranty I thought I had purchased. After several days and hours I finally reached some one in tech support who wanted me to take a screwdriver to my brand new laptop! I screwed it alright and hung up. Very fustrated I sent several emails and letters and no response. So I just went out and purchased a new power cord. Well, now a piece of the plastic casing broke off the computer out of no where.

Very hesitant to call Dell again, I did. However no one could help me because their computers were down for "global Updating" I was asked to call back the next day. So I did. I spent about 40 minutes on the phone explaining my problems and finding out if they were covered under warrranty. I found out they were and thought everything was going to get fixed. No. I was told I was not speaking to Tech support, just a operator who routes the calls, she would then in turn transfer me to Tech support. So on hold I went, waited 30 minutes and finally some one came on the line, and started asking the same questions the previous person did. I was just reconnected to another operator. This happened 2 more times. I never got Tech support. Finally after it happening 4 times and being on the phone for well over 2 hours I hung up. Dell has horrible customer service, horrible phone issues, and unless you are calling to actually purchase a computer I don't think they really care about the consumer.

I will never buy Dell or reccommend Dell.

I purchased a Dell 2400 Dimension windows xp computer paying about $1250 for the PC tower. I also purchased a Dell extended warranty that cost about $600. On or about August 1, 2008, the computer was acting slow. It was still in warranty. It took Dell customer service and Resolution Team up until mid December to finally decide to replace my computer with a refurbished Vista 530 series computer which as per Dell's own website is worth about $299.00 with Windows Basic Office Software.

I spent about 400 hours (this is not an exaggeration)formatting and reformatting the Dimension 2400 series computer. I was told when I spent $600 for the Dell extended Warranty that I would either have my computer repaired in a timely manner (nearly 6 months is not timely) or would receive a replacement computer that would be comparable in terms or technological advances to the Dimension 2400 series computer that was considered a computer suitable for home office work. I was never told that I would receive a refurbished computer that by Dell's own admission is worth $40.00 and at that does not work properly.

Dell took $600 of my money and in exchange I got a $40.00 computer. This is aggregious in my opinion and I was lied to. There was a specific intent to defraud me as a consumer. Dell refused to keep it's commitment to me as expressed and implied by the salesperson who sold me the warranty.

I now have a computer that does not work properly and is not a mid-to upper mid-level computer capable of handling business software. My previous Dell Dimension 2400 up until I let a Dell technician access it over the internet because it was working a little slow, was working just fine and worked well with windows xp Office Professional Software. The Inspiron 530 computer that was refurbished in Korea and apparently sat on a shelf since March 8 2008, the date on the computer tower, is no even capable of handling Microsoft Office basic. It stalls out on the internet.

When I contact Dell, despite the fact that I am calm and professional, hang up on me or try to force me to buy the latest Dell money maker Dell OnCall insisting that there is no hardware problem, despite the fact that they have not checked the hardware out to be sure that there is not a hardware problem

Hardware problem or not, this piece of junk that Dell sent me is NOT what I paid for in my extended warranty. No one in their right mind would pay $600 to get a $40 computer.

I guess Dell hasn't been paying attentiuon to the auto makers and what happens when you sell an inferior, problem plaqued, overpriced product and them don't support it! I bought the whole nine yards form Dell, computer, big screen monitor, laser printer, surround sound speakers three year service warrenty everything else that goes wioth it. Problem is the machine came without the modem, they mised it but would send an external one out for about 10 times what I could buy one at Best Buy. Needless to say I bought one at Best Buy. Then, 5 months later, major hard drive problem, after I spent 3-4 hours on the phone and with Dell tecks diagnosing it they siad they would send out a new hard drive, No software though, I would have to install the operating system and everything else myself. After much arguing and more watsed time they were going to send a preloaded hard drive out, until they figured out I lived in Ontario and they couldn't do that???????????

When asked why the guy putting the hard drive in couldn't install it? The guy replied "it's not his job" NICE! No wonder the countries economy is in the toilet with business and work attitudes like this. Ford did this to me once and I have now bought 15 brand new automobiles and none were Ford! I'm sure I will be purchasing at least 20 more computers before I die, this is the first and last DELL!

I purchased a Dell Inspiron 2200 from Dell in August 2005. I also purchsed a four year warranty for any problems including accidental damage. My daughter has replaced the hard drive twice, the keyboard, the mother board and the battery. The computer does not work and I spent about two hours on the phone trying to speak to a supervisor and was disconnected twice. The last tech I spoke to {Taj} told me to spend another $86.38 so that I could speak to someone that understands english. He said this new north American tech will solve all my problems. I told him that the Dell authorized techs had no idea what was wrong with the computer and it should be replaced ASAP. He told me there was nothing else he could do for me. My daughter is stuck with a broken computer for her senior year in college and I will be forced to purchase another one even though I have an extended warraty until August 10, 2009. I have e-mailed Dell and they have not responded to my e-mails. I am willing to do whatever I can to get Dell to admit they owe my daughter a new laptop.

Writing on behalf of my parents. The hard drive on their Dell Dimension 3100 failed last night. PC is 3 yrs. old. They purchased additional warranty (4 yrs) thinking they were getting 24 hr support w/in home service. I just purchased a laptop w/3 yr. at home. What they don't tell you is that the purchaser has to troubleshoot the problem with a tech support person in India (and you can barely understand them) BEFORE they will send someone out and replace parts that are deemed bad. Had I not been living here with my 81 and 77 year old parents (due to losing my job to people in India, incidentally), they would have never been able get through this. I spent an hour and 15 minutes on the phone before he deemed the hard drive dead. The at-home warranty they advertise is misleading. No one should have to troubleshoot a PC, especially to the depth that I did, when they have a warranty. Many older people would never be able to do this. Dell should be made to change its practices and, either stop advertising at-home service or advertise it and use local, and Dell authorized techs to troubleshoot and repair the PCs. It might create a few jobs in this country!

I have a laptop which I leased in Dec 2007 with 'Gold' Technical Support. For the last six months, it has been crashing on a regular basis. In late Dec 2008, I spent over 12 hours over the course of 2 days re-installing the drivers, etc. The system crashed again Jan 5, 2009.

The Dell "customer satisfaction guaranteed" consumer warranty states that it will replace the system if the user has repeated issues (more then 3 times.) I fit the criteria. Two techs agreed with me, Vincent Oropesa, and Mr. DeGafe, yet the 'supervisors' continued to refuse to resolve my issues by replacing the system or releasing me from the lease and returning the computer. I am being billed for leasing a system that does not perform the functions I ordered. Dell does not honor their advertising. Please note that Dell has had 11,909 complaints to the Better Business Bureau; make that 11,910 because I just submitted mine.

I purchased an extended 4-year warranty on my Dell. Two years and three issues later, turns out nothing is actually covered! The battery, for example, is treated like printer cartridges because they are combustible chemicals. I have a notebook. Batteries are ESSENTIAL to the operation of this computer. Why are they treated like printer cartridges? I feel I was coerced into purchasing a warranty which has yielded no benefit.

I recently purchased a dell & it arrived 1/1/09. Failed to work as necessary & called dell & they worked on it over the internet for 5 hours. Could not figure out problem. They will replace however warranty starts when original purchase date. Replacement has still not arrived & warranty already in place for 1 whole month. Asked for it not to start until working product arrived but they would not assist. Referred me to their legal dept & only provided a fax number. Said no phone # or mailing address exists for legal dept.

I would not recommend purchasing from Dell Computers. I purchased a Dell INSPIRON 1505 Laptop. I took out an extended warrrenty until 2011. My battery died after 18 months. I asked Dell for a replacement battery for free or at a reduced rate. The customer service, technicians, and sales representatives said they could not do anything for me. They added the battery is not covered under the warranty, since Dell batteries are only covered for a period of 1 year. When I purchased the original service agreement I was not told the battery was not covered. Dell representative informed me if any other component on the computer fails it would be covered by the warranty I have. They added the battery use failure could be attributed to my fault. When I went to their own web site both the 6 cell and 9 cell batteries had extremely negative reviews. When I mentioned to Dell about the negative reviews one of the chief representatives said that the number of negative comments is not significant since so many thousand of the laptops in question were sold.

Please note Dell did not even publish my review. I wonder how many other negative reviews were not published. Out of over 300 reviews over 99% are negative.

Also, Dell wants to charge an exorbitant rate for a battery replacement. I also made known to Dell I have a background in Quality Assurance Engineering and that the reliability of the product should be question with so many negative reviews. I added Dells tech review team should investigate the 6 and 9 cell battery for the INSPIRON E1505 computer. I mentioned it may be possible the batteries need to be recalled as they were approximately 2 years ago with the Sony batteries that caused fires in several laptops. Dell remained uncompromising in stating they will not do anything for me.

When I did a Google search for a comparable OEM battery, the price was a fraction of the cost Dell is asking. Not only is the company not very intelligent with regard to trying to work with the consumer, it is equally frustrating having to work with people in India. I have great respect for the people who live in India; however, Dell is an American company so I feel we should deal with people who are more empathetic towards our needs in this country.

I purchased a new Dell computer in 2004, had a hard drive crash, got it replaced under warranty. Some guy walked in my house, dropped the hard drive in, left - the computer would try to boot up but there was an error. When I made calls, over 25, there was a promise of a disk which never got mailed, they finally stopped taking my calls, I gave up. Naturally the warranty expired so when I tried a year later - this summer - to get the computer up they insisted I pay $50 for their help - ok - but many hours later the computer was still not up - I spoke to Mohammed, on and on - and they could not fix it - one manager laughed at me but did agree to send me the original word disk free (that was the disk I never got).

So I hired a guy to come in and fix the computer - it took him 10 minutes - those guys on the phone had been reading a script - anyone - I get this bill for over $350. for the free software I got charged, the $50 tech support which did not help and the printer cartridge which I did order - I have written two letters - refuse to pay for the free software and $50 tech support - today Jenny in India was completely inadequate, plus I could not understand her - these people care calling me 10 times on Sunday and all evening every evening - I have had the worse service with Dell and feel that it will not be resolved ever. Yikes!

After I got off the call I tried to initialize the virus protection. When I would start the program the initial screen would pull up and then immediately close. I then tried to open the internet and found that my wireless was not working. I called Dell again and was told that they could do nothing until I was able to plug into a network.

To recap at this point:
1) They charged me $75 after telling me they would fix the corrupted file, which they never did.
2) My problem went from having an error message that I could not fix to having no virus protection and no wireless connection.
3) It took 2+ hours to get this far.

I contacted Dell when I was able to plug into a network. I spent another hour + with the representative who erased all of my cookies and then uninstalled and reinstalled the same program. This did not correct the problem so she gave me the number to the software company. She also said she would call me back at 7 PM the next evening to ensure the problem was corrected. She would not refund the $75 I paid to have this problem fixed but did offer to SELL ME MORE VIRUS PROTECTION.

I called the number she gave me and and the company never answered.

I then wrote an e-mail to Dell explaining the situation. They never responded.

The next night a different representative called me almost an hour after the scheduled time. This representative provided no additional help and told me to contact a different number for my refund and advised I needed to call the next day because that group was gone. When I contacted the number during the business hours provided, it was the wrong number.

I sent a second e-mail to Dell after I could not get my refund describing the problems I had experienced and the fact that I was extremely frustrated and angry at that point. I specifically stated that we had uninstalled and reinstalled the software more than once, that my problems got worse after investing nearly 4 hours of my time and $75, and that when I tried to contact the software manufacturer they never answered. I then specifically asked for a refund.

Dell responded to the second e-mail by providing me instructions on how to uninstall and reinstall the software, and providing me a number to the software company that was 1 digit short. This part I am not making up. They seriously told me to do what I had already done a couple of times and then gave me a phone number that would never work. They did not respond to my request for a refund but did confirm that my computer was still under warranty.

I have a Dell computer. In June a Dell tech came to my home to fix a problem that was under the extended warranty. Ever since then my computer has been running slow and freezes up when on the Internet or in Outlook.

On Sunday I called Dell and reported the problem. The tech told me she would enter my session and remove some start up programs and update my windows. After about 45 minutes she told me she had completed it and I needed to start up my computer again. I hung up from talking to her and restarted my computer only to find that my wireless mouse and keyboard did not work, I immediately called Dell back and described the problem.

I now was talking to someone totally different. He tried to troubleshoot it but was unsuccessful because he could not access the Internet to get into my session to enable the mouse and keyboard. He told me that she did indeed disable the mouse and keyboard and that I would have to get a mouse with a cord to plug in so that they could access my Windows. He said call back tomorrow and they would help.

The next day I got a mouse with a cord and called back. After being switched to several different departments I finally got one tech who told me there was nothing they could do but reinstall my Windows which would enable my mouse and keyboard. The problem was I would lose all my data and files. he then told me to go out and buy a flash drive, He said he would call me back at 5:00 and he would help me transfer data in the safe mode and reinstall Windows. I even verified the time zone so I knew we were talking about the same 5:00.

I waited and by 7:00 I still had not received a call. I called them back and after hearing my problem repeated times, I was immediately transferred to several different departments. The last person I got told me there was nothing they could do for me and I would have to take it to a local computer company to have it fixed. I expressed my dissatisfaction with them and said I wanted the complaint department. He immediately called his supervisor who proceded to tell me that I had a virus that was causing all this problem. I told her that was bull that I had the most updated NOrton Virus program out there and it ran all the time.

When she realized that I did not believe her, she then said my Windows was old and because it was old it was slowly losing my files and programs. I told her I was done with her insults and hung up. I took my computer to our IT person at work. So far he has determined that they diabled my wireless mouse and keyboard when she disabled some of the programs. He is still trying to work on saving my data, programs and files. At $60.00 an hour I am so far up to owing him $120.00.

This infuriates me because Dell did this to my computer and now they refuse to fix it. There customer service is lousy and their technical help is limited to reading out of a manual to fix problems. I wanted them to come to my house and fix this since I had an extended warranty but they said they did not come out for "software problems."

I bought a warranty with the computer but every time I want to use it they say it is out dated.

I ordered three products for a total of $1,600+ dollars. All three products had problems working from the start. I also purchased a warranty protection where Dell was supposed to come to my house. When I tried to use they told me I would have to ship my units, I live in NYC, not a tough location to service. I paid $1,600 plus interest through a Dell line of credit card. I just recently paid the whole account off. I feel I was a struggling college student who need a laptop, pc, and printer & they never worked properly (the printer never worked at all).

I bought dell E520 about one year ago. I had purchased an extended service contract with the company for additional 2 years. This warrant will expire in July 2009. Six months into ownership, I have been having a lot of minor problems.But about 5 weeks ago the computer started having some major issues , e.g.the tower is making an extremely loud noise; I get messages that my start up software is blocking the start up processes.

I have called Dell technical support many times, but they told me they cannot solve the problem on line and they will send a technician who will call me to arrange a for a better time to come. It passed a week, no one called. I call Dell back about it. This time they told me they will arrange for a replacement. They asked them to give them 48 hours. It has been three days now I have not had from them.

The warrant spells out that if they cant fixed it on line or by sending a technician to the home, they will repace the computer. The company have not lived up to that promise. Every time I call a talk to different technician eithr from India or Malaysia. I have no way of talking with some one in the USA. They refuse to direct me to USA locations.

If I call the number in Austin to goes to India. I'm very frustrated. I'm getting no attention after spending almost $1200 to buy ths computer! I will not recommend their products.

I purchased a new DELL XPS 1530 laptop computer from dell in january.I received my laptop in febuary.The laptop had a problem with the monitor casing.the casing was not proper and so i had the system replaced by dell.I got the second system in feb.Again this system had a problem.When i closed the monitor there was a unusual sound of something clicking something.

i again had the system replaced and dell gave me 100$ off for the inconveniance.I was very hapy with the service.Again the new system that they sent me worked fine for close to a month.then the left speaker failed.I called The technical dept regarding the same.And they said that the warranty information on my system was not updated(One month after recieving the replacement).

I called the Customer care dept the next day and asked to speak to a manager.I was told that no manager was available at that time.so i called the next day again(Third day now).i ask to talk to a manager and the customer care representative is not willing to transfer me to the manager.she keeps asking me to talk to the technical dept..i refuse saying that i was not willing to open a brand new system to repair it.She puts me on hold and transfers me to the Technical Dept(even after me repeatedly teling her i was not willing to talk to them).And to top that she transfers me to te wrong dept..that is..she transfers me to the INSPIRON dept which does not handle XPS related questions.But the representative from that dept was kind enough to help me and he said he was going to check the status of the warranty..and to both our surprise my warranty information was still not updated.

He then tranfers me to a manager.I talk to the manager and i explain the whole problem.he says he will personally take care of the warranty issue.and he says that he will escalate my case to the corporate level.The executives from the corporate dept call me on a Sunday.I was not available so i could not talk to him/her.

I again call the customer care dept and talk to another manager and ask him to escalate the case again so that the corporate representative can call me again..they again call me and i was not available.(they are supposed to call at three different times but i dont think they did that).

Anyways i call the customer care guys again and talk to a manager.By now i decide that im going to accept what ever the manager has to offer(the last two times i called the managers said they were willing to send me a brand new replacement but i did not accept it).So this time i make up my mind that i will take the replacement instead of waiting to talk to the Corporate dept.But then this time the manager is not willing to give me a replacement.he says that he is goin t check with the technical dept and then decide if a replacement was neccessary or not.And he promises to call me within half an hour.I get no call.

So after half an hour i try calling him but he is not available.so i left a message in his voicemail asking him to call me back at a specified time.the next day i get no call.again i call him and he is not available.Again i leave a msg asking him to call me back.but i dont get a call back..the third time again i call him and leave a msg.NO RESPONSE.after a few days i called the Customer care dept again and spoke to another manager regardng this.And he wanted to check the warranty informantion on my system.he puts me on hold and gets back after a few minutes to tell me that the warranty information has not been updated still.

(After almost 20 days of talking to the customer are dept and almost close to two months since i got the replacement laptop).This is what has happened till now.Unfortunately i have no clue about consumer cases and how they are handled in the USA.Im an Indian and im here for an educational course.I do not know anybody here who i can talk to regarding this.Also my funds are very limited like every student who has come from another country.

It would be of great help if this site can help me out with this issue.And the cost of the system was 1700 USD.Kindly help me out.

Thank you

I bought a xps computer from dell not 6 months ago and have had nothing but problems with it ( a 4 year replacement warranty ) tech support had me format the hard drive withion 3 months I also have a 1320c laser printer and started haviong problems with it, al so the same replacement warranty dell tech support could not fix the wash out in the print so sent me a new one

it was a refurbished printer not a new one that the warranty called for it to was broken out of the box I even had to use parts from the old one when I tried to print it jkept getting error messages every time it printed it would only print one page then paper draw error message and stop the print but when the paper draw was opened it would print after 4,000.-00 for items for my computer system every thing has a problem and Dell will not fix it.

Today I spoke with the attorney for dell and requested the registered agent to serve a summons to court and she refused to give me that information but I am going to sue them at dell for violation of a contract and a small claims action for injury I had a hart attack from all the stress they caused

My computer is 4 years old, still under extended warranty, and for the first time since I have owned it, I tried to write to my DVD drive. DVD drive is not recognized. My first service call was answered in India, Tech's name is Sidney. They checked my problem through Dell Remote. Could not seem to find the problem. Someone would call me back. Someone called back. Napoleon in El Salvador.

Again my computer was checked by them through Dell Remote. They sent a tech to my home with a "new" E-Drive and he installed it. Still experienced the same problem...No Disk in E drive. I was informed that they would delete my operating system and reload it...that I must back up my documents, etc. I said NO! Told them I was having a similar problem using the CD-Drive. Asked for a supervisor. Supervisor "Monica" informed me in her sweetest Latino accent that they could fix the computer, but they would have to delete operating system and reload.

I told Monica my dilema of trying to back up my files to CD. She suggested I go and buy a portable drive to download my files. I more or less told her what to do with that! I explained that I paid for an extended 4-year service warranty with Dell and I felt I should not have to pay any more to get my problem resolved.

Today, "Hugo" talked to me and said he would try other options. So now I am waiting for technician to come to my home to replace the E-Drive once again and "some cables inside the computer", then he would call me back to see if that works. I asked "Hugo" from the get-go, if reinstalling my operating system did not resolve the problem, what would Dell do for me? He could not give me an answer.

Just last month I was considering buying another Dell desktop. Guess this problem is a God-send.

I purchased a Dell computer in May 2003, and also bought a 2-year extended warranty on the computer, printer and for in-home service. The computer crashed on July 18, 2004. Two calls to technical service in India could not resolve the problem and I got disconnected from both calls. I called Customer Service but they could only tell me to call Technical Support.

Finally, I got approval to have a technician come to the house to replace my hard drive. He installed a blank hard drive, with none of the Dell programs that were on the hard drive with the initial purchase. When I asked him to install the additional software, he said he was not responsible for doing that. When I asked him to leave the old hard drive, he said he had to send it back to Dell.

Eventually, I was able to reach a Technical Service Supervisor, located in Tennessee, who spoke fluent English and who spent about one hour with me on the phone installing the software. I was then able to get online, send and receive emails, but two days later when I tried to access the Internet I could not. I called Dell repeatedly but no one would return my call. I also left 6 messages for the Supervisor in Tennessee but he did not call me back.

I finally got my computer fixed, and then contacted Dell to ask for a refund of my extended warranty, because they apparently will not honor it. I was told that since 21 days following my initial purchase in May 2003 had elapsed they could not give me a refund.

Because of these problems, I have lost numerous files and pictures which cannot be replaced. I should have done backups, but wasn't expecting the hard drive to fail in 13 months. I was also without Internet access for 2 weeks and and could not do my online banking.

I also have a Dell printer which is quite costly. Ink cartridges, which are only available from Dell, cost me $90.75 for 2 black and white and 1 color cartridge. Staples sells Hewlett Packard cartridges in packages of 3 for $49.00. I would never have bought this printer if I had known the cost of the ink cartridges.

I have bought a lot of computer equipment from Dell, including both tower systems and laptops. They're great if everything works, but when something fails, even under their extended 3 year on-site repair warranty, look out! Dell sells their customers an extended 3 year on-site repair warranty, then totally refuses to honor it.

In 2003, I bought an Inspiron 5100 laptop for my daughter to use at law school. I specifically purchased the extended warranty because her school is 6 hours away from our home by car. Not long after, it developed two problems: the touch screen stopped responding to taps and a wireless card I brought from Dell and installed exactly per their directions disabled the 10/100 network connection.

Since I had purchased the "extended 3 year ON-SITE repair warranty" and the problems surfaced within the first 9 months (the network connection immediately when she tried to use it), I figured they would send a technician out to fix it. My daughter had to have the machine since it had all of her law school class files on it. What was she going to use each day of class if the machine went back to Dell?

I called their customer service number over and over and got the same run-around. They said, "Have her call us and we can fix that over the phone" and then proceeded to waste hours of her valuable study time re-installing drivers, re-booting, etc., when the warranty was for "on-site" repair, not "over the phone." Months went by and I lost track of how many times I called and my daughter called, trying to get them to send a repairman out. Meanwhile, she couldn't get into the school's network from her dorm. And instead of being able to execute by tapping the touch screen, she had to resort to the mouse buttons by the touch pad.

My daughter has been badly inconvenienced by not being able to connect the Dell laptop to the school's network from her dorm room. She had to make a huge number of unnecessary trips to the Law Library, across the campus, to use the wireless network to access to the school's computer. She wasted hours and hours on the phone with Dell's "customer service" and was put on hold many times for long periods when she called.

I'm sick and tired of calling Dell customer service, sending them e-mails, etc. It's been over 10 months and the problems is still aren't fixed. They won't honor the on-site repair warranty.