I sent my computer back top Dell at their request on January 12th 2012 and they receive it on January 17th 2012 for warranty repair. On about the 18th, I called and am advised that the system will be replaced. Note that I have about 10 hours of my time so far to get to this point. I am advised that they are sending an Alienware replacement and I should have it in three days. I called after three days and it still has not been sent out but after another 10 hours back and forth, I am advised that a L701X is on the way as a replacement and I will have it in three days.
After three days, I called and am advised that it was not sent out but I will definitely have a L702X in five days. After five days, I called because I did not get a laptop. I am now advised that it was shipped but it is now on the way back to Dell because of potential fraud involving the laptop. I have a tracking number. Now, I freaked out on them. I needed the laptop three weeks ago for school. I have been without a laptop for school and I am using my other computers and that it is a real pain. I am advised that I will have a call within 24 hours from the fraud department at the corporate office. I contacted the corporate office at (512) 728-4100 and spent another day on the phone to no avail.
So far I have spent about 40 hours of my time on the phone. I have no old computer. I have no warranty replacement computer. I have no computer for school and I am told that I will get another call tomorrow (02-10-2012). This has been very stressful. I will just have to wait and see what happens tomorrow. I actually made a recording that states all the details about who I am, my service request number, my phone number and play it now when somebody answers the phone. I speak slow and clear because most of the time the person on the other end is not English and does not understand English very well. After the four-minute tape plays, I say hello and wait for a reply.
