Dell - Ads & Promotions

Dell advertised computers for $25.00, if they were being shipped to an APO. I ordered 4 laptop computers. Later that day, we all found out that this was a mistake. The computers had been ordered by military members, since it was advertised on the exchange web site. Dell still has not refunded the money, and they refuse to ship the laptops.

Cannot unsubscribe to youchoosewegive.com. If you click on the link to unsubscribe, it takes you to nowhere. The line reads: If you do not wish to receive updates about the You choose. We give. campaign, please unsubscribe here. Clicking on that link gets this result: Something unexpected happened while serving the page at /manage. Just another pathetic way a company is pretending to help a charity, but in reality it's shameless advertisement and sending spam emails.

I had received an email about their free Dell. I was going through the process. They had told me to complete two offers, so I completed the first and it took me to another page that said complete 9 offers. I would have never started the first offer if I had known it was going to ask for nine more. So now, I'm obligated to this offer that I filled out for nothing. They need to remove this ad because it's crap.

They confirmed they would remove me from their mailing and phone solicitation list, and keep me on the business only list. After multiple conversations with corporate and regular employees, I still get repeated mass mailings!

I purchased an Alienware M15x laptop using one Dell's E-Value codes found in a piece of advertising I received (E-Value **). When I went to the website it listed, and still does, 8GB as the default amount of memory for that system. In fact you can't change the amount of memory on the web page, 8GB is the only option. I placed my order and didn't notice until later that my order was changed to 6GB. When I received the system, it did only have 6GB of memory. I was unable to get any of Dell's support people to send me the additional memory that their web site advertised. The web site promises 8GB as a "standard" configuration but reset my order to 6GB, which isn't even an option according to the DELL E-Value 6F999-DKPCFU1 web site. This looks like a "bait and switch" tactic to me.

The coupon code that I tried to use on 7/19 was denied. In the e-mail that I received, the expiration date was 7/19. Upon contacting Dell, it expired at 12:00 noon on 7/19, but no indication of the time existed in the e-mail. Additionally, this coupon was given as partial credit (approximately 20%) of another issue with Dell. All I can do is post here and find another manufacturer. I realize they all have issues. But when they choose to treat me like I'm not important to them, then I can at least choose to find another outlet for purchases.

Dell has a paid-for sponsored link, Free PC Health Check. Dell experts can check your PC for free. Limited time offer ends soon! Dell*** on Google's search engine. I responded to the ad and the service tech spent a lot of time (that I lost) trying to understand the ad. He said the ad no longer applied. But it's a paid-for ad to Google. I then spent more time trying to get someone at Dell to remove the ad.

The promotional leaflet advertised the package comes with 20" monitor, but they refuse to honor it. Dell Internet Reference Number: MY0000-4163-07574

I ordered four Dell laptops online in response to ad advertisement with good pricing. The first bait & switch came to light when I couldn't get the free shipping promised in the ad. I finally gave up and agreed to pay the extra ~$120 for shipping, as I had already spent a great deal of effort putting together the order, and with the extra cost, it was now comparable to what the package would cost from other manufacturers. I think they plan it that way -- bait you until you have invested time or money into it before they give up the real story. The computers were supposed to include a FREE 'upgrade' to Windows 7 operating system upon release in a month or so. When Windows 7 was released, I attempted to get the Windows 7 OS from Dell, and they refused, claiming that no such inclusion existed. Bull. It was the only reason I continnued with the order after their online ordering system would not allow me to select XP instead of Vista (as I hate Vista). Now of course it is past the 21 day deadline to return the machines. The lesson for Dell is that they can promise anything as long as the delivery is to be > 21 days after your machines and you are without recourse. Kudos to them for bait & switching me twice in one transaction. Now that I have done some research on the web, I see they have a long history of these tactics. Hooray for New York and California for sueing them over it. I wish the other states would wake up and do more.

Dell advertised a LCD Tv for 420 after tax. I placed my order online and got my confirmation for the order placed. 7 hrs later I received an email saying there was a pricing error and my order is cancelled. Never received the good as promised

I have tried to make two orders from dell and on both occasions I have foud their advertising deceptive. Finally I rang to make an order on one of their products and gave my credit card number but then told the operator to confirm the order which was different to what the advertising said. I expressly told her not to process the card payment until the order was confirmed and she put the card through anyway. Her name is Samantha, can be contacted on their 1800261699 number and her extension is 8632796

question of dell's new ad..."lolliepop" what/why is the man standing up next to another man hooking up his pants? is there something we're not understanding in ad? it almost looks perverted?

Dell advertised a 20" monitor in a national publication with a sale price. When I called on Tuesday to order this montir I was told tht the sale price had been good Monday and would be again on Wednesday, it was not good on Tuesday. My complaints that I was being "sold-up" were met with vehement denials.

When I called Wednesday I was told that the product had "sold out" and that the promotion was "over." I rightfully pointed out that the ad did not specify "while supplies last" I was told that I "live in a free country" and that I "can buy whatever computer equipment I want" form "whoever I want."

Dell has a promotion on free shipping on all orders over $499. When I tried to order 3 computers at $279 each, totaling $837, I was told by 7 different people that shipping is free only when the system is over $499. I believe this is deceptive advertising, since there is no mention of the word "system" anywhere. If I needed to purchase $499+ worth of toner, the shipping should be free as well.

Continued receipt of FREE LAPTOP OFFER from Dell. Of course, this FREE offer requires the recipient to BUY other products. I have sent these back with instructions to not send more, yet they come and come

I submitted an online order at Dells Home website on December 1, 2008 during CyberMonday? sale for a 17 in Dell SE178WFP LCD Silver Flat Panel Monitor?, which was priced at $99. My decision to buy this product was based upon the fact that I can use my AmericanExpress gift certificate of $100 value. My purchase of the product was my acceptance of your sale offer, creating a binding and enforceable contract between us.

Right before I submitted my order, the Order Review Page? at Dell Home website showed me that my AmericanExpress gift certificate will be applied to this order and I will be charged a total of ONLY $8 on my VISA credit card for Environmental Disposal Fee?. I understood thats due to the fact that my AmericanExpress gift certificate value was more than enough to cover the monitors price tag ($99). So I agreed and clicked the Submit Order? button. The online order subsequently went through and everything seemed fine.

Couple days later I found out that my VISA credit card was charged $180.12. So I called Dells Customer Care on 12/7/2008 and talked to Supervisor Richa? She claimed that Dell simply can not re-issue the gift certificate or give me any store credit for the gift certificate because this is the policy?, even though she admitted that it WAS Dell Inc that redeemed and took away the gift certificate dollar value but later decided not to apply it to my order because customer used two coupons?. When asked about if there is anyone else I can talk to regarding this dispute, she mentioned Mr. Shanks Hall, who is supposed to be her supervisor.

I called again on 12/10/2008 and requested a return of the monitor. For the AmericanExpress gift certificate issue, I also talked to supervisor Jack? He basically repeated the same this is the policy? explanation and mentioned the name of his supervisor is Mr. Jason Garner. He refused to connect me to either Mr. Hall or Mr. Garner.

Both customer representatives insisted that I had to get in touch with AmericanExpress. It is clear that Dell Inc took away the money in the gift certificate. I do not understand why I need to contact AmericanExpress when AmericanExpress has nothing to do with this transaction between Dell Inc and me.

Here are my points:

1. The $100 AmericanExpress gift certificate I used for this order is $100 cash value which was my property, which I bought from AmericanEexpress. Dell Inc informed me that it was approved on the Dell Home website, which misguided me into submitting the online order. If I knew that the gift certificate did not meet certain conditions, I would have never submitted this order. The fact is that Dell Inc redeemed the gift certificate by its own action but later refused to apply this to my current order. So basically the money was taken away by Dell Inc but the promised service/merchandise ($100 price adjustment to the LCD monitor) was never delivered. I feel like being ripped off, or worse yet, my money was stolen away by a public corporation.

3. The 15% off Great Electronics and Accessories coupon? was rejected once I entered it into the Dell ordering system and I remembered that I have REMOVED it from my Dell shopping cart right away.

4. The bottom line is, why in the world Dell Inc redeemed my AmericanExpress gift certificate if it does not meet certain conditions??? If it does not meet the conditions, DO NOT redeem it on my behalf. I can use it for many other things. Taking the money from a customers gift certificate and refused the promised service later will only outrage any customers. And in my opinion, it is plainly fraud.

I tried to talk to them about but nobody ever got back with me and the times that I did talk to someone was when I kept calling them to ask why my bill was so high. my bill is in collections now and when the collections company called me the man said understood what I told them. he said he was going to look in to it but I never heard from him again. now I understand that the bill is 1800.00 dollars and they put it on my credit report and I refuse to pay it.

After convincing them that I never received the card they said my order was not eligible for the card. I inquired on who I could talk to about this and they said there was no one further that could help. (I talked to the rep and then his supervisor.)

I placed an order online with Dell using an internet coupon that I found posted on a website. After everything was done I thought I had gotten a good deal.

When I called to check the status of my computer, after almost two weeks, I found out it was cancelled, with no reason was given. I was told to contact my bank, which I did. My bank said that Dell had submitted a request to them and they had approved it but Dell never deducted any funds.

I had to go through their awful call transfer system for a total of four days and 12 hours, ending with them needing to place another order.

Then I find out, the day that my "new" order was to be shipped, that the 2nd computer was also cancelled. This time I was told that no total was on the order so they couldn't charge me. Once again a new order was placed and after almost 30-days and 12 hours on the phone, I received my new laptop minus, of course, my free printer.

The last customer service rep that I spoke to told me that I should be receiving a $50 credit as an apology for my trouble. That also never materialized.

Damages: Buying this computer was on of the most trying experiences of my life. I will never purchase anything from Dell again.

On Monday, August 22, 2005, after reading my New York Times online, I tried to close out of their site and a large pop-up ad came up offering a Dell laptop computer for free if you decided to subscribe to services being offered by any of the fifteen or so companies listed in the ads. These were major companies such as Disney, Video Professor, BMG music service, to name a few. I decided to subscribe to BMG.

Today, I received a confirmation of my order from BMG but not one word about the free Dell laptop that was supposed to be part of the order. Can you help me by verifying that, in fact, that Dell is a party to this offering on the New York Times site and that I will be receiving a Dell laptop by having subscribed to BMG's service? I greatly appreciate your help.

I was in the process of purchasing a 700m notebook from Dell when I realized they were going to install AOL as my Internet service. I told the customer service person that I did not want AOL installed on my computer, in fact I did not want any internet service installed.

First I was told that AOL had to be installed or I could not purchase the notebook. Then I was told if I was willing to have Earthlink installed I could purchase the notebook. I repeated that I did not want an Internet service installed because I had my own.

I finally just told her to cancel the order because I am not going to shell out $1461.00 for a notebook and have them tell me what I can and cannot install on my own computer.

Damages: Lousy business practices make for unhappy customers, and I will not buy anything from Dell ever after this experience!!!!

I ordered a 1GB Lexar Jumpdrive Sport back on 11/09/04 for $26.16 with coupons and discounts. It was scheduled to ship out on or before 11/19/04. On the 11/19, Dell sent me an email message regard the delay in shipment 'till 12/1/04. So I waited 'till 12/1/04 and got another delay in shipment email from Dell 'till 12/8/04 and asked me to either reply to the email or call their Customer Care to confirm that I wanted to keep the order; otherwise, they would cancel it. So on 12/2/04, I called and confirmed that I wanted to keep this order and verified that it would be shipped on or before 12/8/04 like the email had stated.

Well, on 12/8/04, I went to Dell website to check the order status and found out that Dell had cancelled the order. I called the Customer Care to find out why they cancelled my order but the cust. rep. told me that she couldn't find out the reason and the only way that was to re-order at their current listed price, which was $86.76 (12/8). I told them it was ridiculous and hung up (I was on a lunch break and had to get back to work).

Later that day, I went online and chatted with Robbie (an online Customer Care) and she offered me with a $35 coupon. I said thanks and told her I would call Dell Customer Care again because I wanted to get it clear: why did they cancel my order, jack up the price, and asked me to purchase at their higher price (even with the $35 coupon). Well, same story, the cust. rep. couldn't do anything. Well, technically they could by offer me the coupon that would cover the different (86.76 - 26.16) but they wouldn't. Look like another bait and switch from Dell

Having been a loyal Dell customer for over 10 years, I purchased a new desktop computer which came with a free printer and used a coupon to get an LCD Monitor for $1. I got my confirmation that the total cost of the system would be $877.30. Great! But I had no idea that the nightmare was about to begin.

The day after I placed my order I went to the Dell site to check the status. I was surprised to find that they now showed my order at 1,577.85! Knowing that I did not authorize a charge that high, and the fact I had copies of everything I thought that this would be easy to remedy. Wrong! I called Dell "Customer Care" - who transferred me to Sales - who transferred me to Internet Sales - who transferred me back to customer care, who then transferred me to 'Sales' (but I got Latin America Technical Support) who transferred me to customer care...etc. 16 people (and at least a few countries) later I finally got a manager who tried to offer me the LCD monitor for only $200.00.

But I have a coupon! She finally agreed I was correct and 'fixed the order'. Sure enough, I check it out, and yup, it looks right. Whew! Sigh of relief! The next day I go out and look again, and my monitor has been cancelled. Not only that, but now the free printer that was supposed to come with the system was cancelled as well! What? Sure, I'll call again. More run arounds between Customer Care and Sales, and finally I get another manager who corrects the issue. not only that, they realize I was supposed to get a printer cable too, so they add that to my orders. Sigh, that was tough! Yeah, Too bad it wasn't over. 10 minutes later the order was cancelled AGAIN!

I called back, a manager fixed the order, and voila! It appears on the page correctly. They apologize. Warily, I watch the account. and, on queue, the order gets cancelled again. In the meantime I received my new computer (sans free printer and monitor, so it is a wonderfully overpowered paperweight!). Guess what? I get to call Customer Care again! Several people later I am told that my coupon was invalid. Uh, OK. I have printouts of the cute "Dellf" with the coupon right there (no, I did not buy it on e-bay!). The order process recognized it. But now I guess I am some kid hacker who faked the code? I think not. I am just a very frustrated 41 year old.

But now I am referred to some other department who is handling these issues. They are making me feel like some kind of criminal! Yeah, criminal for trusting Dell! I packed up the computer and am sending it back to Dell as soon as someone returns my calls with instructions how to charge Dell for the shipment. Once a loyal customer, now I have told everyone I know not to get near them.

I never once received ANY notification of the price change nor the cancellations. This sounds like a classic bait-and-switch routine to me! If I wasn't watching the account I may not have known that the price charged for the system was almost doubled until I got my next Credit Card bill. And they make *me* feel like a criminal!

Dell computer flyer came in the Thanksgiving day Milwaukee Journal Nov. 25, 2004; the ad for a Dell dimension 8400 desktop computer stated that a system with a Intel Pentium 4 Processor 540 with HT Technology (3.20 GHz, 1MB L2 Cache, 1066MHz FSB) microprocessor. When trying to configure the system on-line it was impossible to configure a computer system with this FSB (bus speed) 1066MHz! I called Dell C/S and talked to a customer service rep. he stated that a Resolution Specialist would call me by Dec. 1, 2004.

By 6pm when not receiving a call I called Dell computer, after bouncing around between Customer service representative was able to talk to a Sales Manager, he stated that even though the Dell flyer ad stated you could not get a Dell 8400 computer system configured with a Microprocessor that had a FSB of 1066MHz! even though it was advertized that way. Not once but three different Dell flyers that I received stated that a Dell 8400 system could be configured with a microprocessor with a FSB of 1066MHz! Tom stated that if I wanted a computer with that processor bus speed I would have to order a Dell XPS a system that cost approximately $1000.00 more than the same system in a Dell 8400 configuration.

He further stated that even though the advertisement said one thing Dell could only configure with the slower microprocessor. From my marketing experience I feel strongly that Dell is practicing a "Bait and Switch" campaign...PC configuration is not easy and the average consumer isn't aware of the details involved. In the Dell fine print it states that "Supplies limited to stock on Hand" but this statement says nothing about misguiding the consumer which this ad campaign clearly does!

I?m sending this letter out of concern for the way Dell handles their long time customers. I have purchased dozens of Dell computers over the past several years in my job with the federal Government and decided to go with Dell for my consulting business. I have had serious problems with your customer service.

Last year I decided to switch my home system from Macintosh to a top of the line Inspiron 8200, especially because Dell had a $401.00 rebate and excellent specifications. (See Attachments for complete background.) This rebate appears to be a ?bait and switch? operation. After eleven months of calls I received a postcard saying my system wasn?t qualified.

I travel about 80% of the time. I didn?t order the system until the Government phone sales Rep (Jasen Duba) assured me that I would get a rebate on this system, purchased thru the Federal Employee Dell program. It?s a year later and still no rebate. I was finally told by Rita 346498 that my computer is configured correctly but my ?sku number? was wrong. The attached list for the non-differences in these system. The ?sku? is the only thing different, and I didn?t know this for almost a year. I still feel Dell owes me!

Damages: Lost $401.00 rebate and received no response from Dell. I figure Dell lost over 50 computer buys from myself and those for whom I recommend purchase of systems.

Dell advertised in Parade magazine a deal for a Dimension 2400 series computer with $100 rebate. I went online to order the computer and was "invited" to make upgrades. Since I made upgrades to the advertised system I later found out that I could not get the rebate. This smells of "bait and switch". The computer system cost me $100 more than it should've!

Advertised an Dell Inspiron 1100 Notebook computer in Parade magazine which was part of The Philadelphia Inquirer Sunday December 7, 2003. The system was advertised as costing $599 (after a $250.00 mailin rebate) plus free shipping. When I tried to order this on December 10, 2003 I was told they didn't have it anymore BUT tried to sell me a system with similar specifications for $749.00.

This seems to be Dells standard practise of bait and switch - hopefully you will receive enough complaints to stop it

My wife ordered a dimension 8200 series with all of the bells and whistles, which included a digital camera and travel kit. We were late in recieving the camera kit, but when we did we discovered that the travel kit was not even for our camera. In contacting the joke that is dell customer service, I found out that because we were beyond our 30 days, we could not return this travel kit. Way to stand behind yourself dell.

I customized the computer of my choice, registering an account. When I returned the next day Dell had removed it because it didn't fit in with their "new" promotion. Their customer service department exists to say "no, we won't support that" in English and in Hindu since they send jobs to India. They change pricing and packaging twice a each week in a new spin on the old bait and switch. AND if you find a deal that they don't like DELL CLAIMS THAT THEY ARE NOT RESPONSIBLE FOR THE PRICING AND INFORMATION POSTED TO THEIR SITE.

Dell WILL cancel your order and REMOVE ALL your order AND registration information to cover their tracks. They have used these tactics three times in the last month when I attempted to buy a computer and PDAs for my wife and me.

Damage Resulting: Anger and contempt for Dell.

Hello, I had purchased a Dell Inspiron Laptop 8100 Computer for $1711.00 in February 2002. In June 2003, the computer wouldn't turn on, I called Dell, and spoke with a computer tech and she had walked me through all these things to do to my computer, after stating that i needed a new motherboard for my computer. I asked her if there was anyway to have the computer fixed at their cost, as I am a single father and don't have the money to fix my computer. I am a flight attendant and the computer is a way that I communicate with my son on my trips while I am away. I had asked if I could extend my warranty and the tech said that it was too late, that in order to get my computer fixed it would cost $584.00 to replace the motherboard. I did not purchase the 3 year warranty on the computer, for one, because I thought Dell was a reputable company that produced computers that would last at least three years, had I known that the 1 1/2 year old computer was going to break, then I would have definitely purchased the warranty. I think that Dell should also include in their multiple advertising that purchasers NEED to buy the 3 year warranty, because their computers are going to break in less than 1 1/2 years from purchase. I had spoke with many people that own Dell computers and the majority, actually, everyone I spoke with, said that they had incidences where they had to get their computers fixed within the first 2 years of purchasing. Like I said, I am a flight attendant and literally see thousands of people a day, while flying, and I can have an impact on the passenger's decision to purchase computers from Dell. Or at least tell them about the products Dell sells. Of course I am a decent individual and I wouldn't degrade Dell, unless someone asks me about my experiences with Dell, then I would tell them the truth about me and the many other people with problems with Dell. I just think that Dell should look at what they are advertising, and don't tell people that Dell is a "Rock solid Computer", but a "Rock Solid Computer That Won't Last 1 1/2 years", because in my eyes, and many others, Dell ISN'T "Rock Solid". Thank you for letting me voice my opinion.

The consequence is the fact that I'm stuck with a $1711.00 Dell inspiron 8100 Notebook Computer that is Broken, and probably won't get fixed anytime soon.

My husband and I spent a couple hours online configuring a Dell 8200 desktop. We received our price but had a few questions so we called a sales person to confirm the good price. He had a manager come over to him twice to help him and to over ride the pricing. We put $1000 on our Discover card and the remainder on our American Express card.

A few minutes later Choong called back to tell us we could not get a wireless key board with the sound card and speakers so we said we would take the key board that would go with the turtle beach and THX equipment. After we hung up, we called Choong back to have him send a confirmation of our order via e-mail. He did, but it did not include the dollar amount. Shortly thereafter we plugged our order number into the order status web page to make sure all was well. We were surprised the status came back "order cancelled". The next morning when inquiring, we found out Choong had cancelled it because of the key board issue and placed the order again.

We received the computer promptly, on the 30th of Aug. To our surprise it came without the Turtle beach sound card and THX surround sound speaker. It came with the wireless key board and down graded speakers. When we called they said we would have to pay for the up grades. My husband told them we'll just send it back. They said fine. But I decided I wasn't going to let this go this easily. My daughter is about to go to college and I'm running out of time regarding setting her up with our computer. So I called our Sales person Choong and he insinuated that he did not send me the previously mentioned e mail cause it did not have a quote number or a price. I was unable through there CSR or Choong to get any satisfaction.

They ignored the fact that I had an email stating what i was going to get. I was refused the opportunity to talk to anyone with authority. I left my name and numbers (home and cell) with Choong because he said the sales manager would call me back. It is now 4 days later, with no satisfaction. They said my choices were to pay for the upgrades or to return the system.

I have received the paper work to send the machine back. I have been the recipient of a classic "bate and switch" I have wasted about 6 hours thus far. I'm still with out a computer and have been taken advantage of by a major American Corp. with no way of speaking to someone in authority.

I called this rep named John on 1/5/02 inquiring about the installment plan on their Dell Inspiron 8100. He got my bank info as a pre-qualification. Little did I know that from then on they started debiting my bank account. Inasmuch as there was not that much money to debit the whole amount (almost $2,000) they kept repeating the act despite my repeated calls and faxes to their Auto Pay Dept.

Their debit hits to my bank reached 5 times. and my repeated calls started on 1/12/02. It seems there is no coordination when a rep gets a message from a customer/client about a void transaction. Neither their Billing could not say anything and despite two faxes to their auto pay - the problem has not been resolved.

The bank asked me today to close my particular account and open another one in order not to have these debits/charges. This is so absurd as I have other automatic payments from my bank account (like insurance and such) and to open another account takes a while to activate. Moreso, my salary is a direct deposit to this account. It would take time to have that affected to a new account (2 weeks or more at the most).