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Mike of Medford Lakes NJ (12/10/03):
Advertised a Dell Inspiron 1100 notebook computer in Parade magazine which was part of The Philadelphia Inquirer Sunday December 7, 2003. The system was advertised as costing $599 (after a $250.00 mail-in rebate) plus free shipping. When I tried to order this on December 10, 2003 I was told they didn't have it anymore BUT tried to sell me a system with similar specifications for $749.00.

Travis of Kalispell MT (12/2/03):
My wife ordered a dimension 8200 series with all of the bells and whistles, which included a digital camera and travel kit. We were late in recieving the camera kit, but when we did we discovered that the travel kit was not even for our camera. In contacting the joke that is dell customer service, I found out that because we were beyond our 30 days, we could not return this travel kit. Way to stand behind yourself, Dell.

Michael of Sterling VA (11/24/03):
I had purchased a Dell Inspiron Laptop 8100 Computer for $1711.00 in February 2002. In June 2003, the computer wouldn't turn on, I called Dell, and spoke with a computer tech and she had walked me through all these things to do to my computer, after stating that I needed a new motherboard for my computer. I asked her if there was anyway to have the computer fixed at their cost, as I am a single father and don't have the money to fix my computer.

I am a flight attendant and the computer is a way that I communicate with my son on my trips while I am away. I asked if I could extend my warranty and the tech said that it was too late, that in order to get my computer fixed it would cost $584.00 to replace the motherboard. I did not purchase the 3 year warranty on the computer, for one, because I thought Dell was a reputable company that produced computers that would last at least three years, had I known that the 1 1/2 year old computer was going to break, then I would have definitely purchased the warranty.

I think that Dell should also include in their multiple advertising that purchasers NEED to buy the 3 year warranty, because their computers are going to break in less than 1 1/2 years from purchase. I just think that Dell should look at what they are advertising, and don't tell people that Dell is a "Rock solid Computer", but a "Rock Solid Computer That Won't Last 1 1/2 years", because in my eyes, and many others, Dell ISN'T "Rock Solid". Thank you for letting me voice my opinion.

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