Dell Laptop Batteries

We bought a Dell Inspiron 15 laptop for our daughter in Aug 2009 for university. In June 2010, the battery leaked and we sent it back to Dell for a repair. They sent it back with a new battery and within the last couple of weeks, she gets a message that she needs a new battery. When I contacted the support line, I was transferred back and forth between technical department and customer service. The tech department kept telling me that the battery only lasts one year and I need to replace it yearly. The customer service department said they had no control over anything and I need to talk to the tech dept. This has gone over 2 days to get any cooperation from anyone. I finally asked them to give me the address of the Canadian version of Dell and I want to send them a letter of complaint.

I was on my computer (Dell Inspiron 1545) and suddenly, the screen went black. I tried to turn it back on, but nothing. I plugged it in, and it came on, but the power light was continuously flashing orange. Note that I purchased my laptop in March 2010, and I included the additional 3 year warranty with my purchase.

I called Dell and got someone right away who walked me through diagnostics - turning computer off, unplugging it, taking battery out, and then holding the power button for 30-40 seconds. After turning the computer back on, with AC adapter only charging it, he said to put the battery back in. At this point, I got a message that said, "Your battery has experienced a permanent failure and needs to be replaced. The system will power down when the AC adapter is unplugged."

The warranty doesn't even cover it. The battery was only covered under the first year. The battery is completely dead. Is this typical that the battery would suddenly die like that? Why even purchase the warranty if that's the case? I've had a Dell before and slowly, over 5 years, the battery didn't hold as much power for as long, but it never just suddenly died like that when I was doing nothing but using my laptop for normal computer use. It makes me think that something was wrong with the battery itself, but when I suggested this, I was told that I was wrong and that couldn't be possible at all.

Of course, this had to happen right before leaving for our trip... :-(

I have a 3-year-old Dell Studio 1537. Very rarely unplugged, but I got a message that the computer did not recognize the battery and could not charge it. I tried phoning Dell in England, got a man in India who said I had to change the battery as life span is only one year. Is this true?

I bought my laptop Inspiron 1545 seven months ago. I now get a message that reads ''consider replacing your battery''. I chatted with the rep. and since my warranty is still good he will replace it. I wonder if it will be a refurbished battery or a new one. Then he called me to extend my warranty for another year for $122.00 which does not cover replacement of the battery should it die on me. I asked him how much for the battery, he said $165.00. I have seen batteries sold on the internet for $90.00. The rep. is from India and I could barely understand what he was saying. Fortunately I have a copy of the chat I had w/ him. After reading the complaints from other users, I'm not sure if I should extend the warranty.

I bought a dell laptop Inspiron 1525 2 years ago. Besides it constantly crashing and I always paid for repairs at a local computer store because I couldn't understand a damn word anyone was saying to me and dealing with dell is a nightmare, the laptop just stopped working a few months ago. So I got on dell's website to get some sort of info (as they were closed) to go through this technical support site were you answer all these questions and I presume it's meant to diagnose well 20 or so min later I finish to be given a journal ID and NO diagnosis! So I call when they open to give the journal ID and the tech has no idea what I'm talking about! So she rudely tells me without even asking details on the problem that after this many years, the battery needs to be replaced. So she tries to charge me $225 for a new one when the website say $62! So I argue till I'm blue in the face and get my battery for $62. (Mind you in this time I have gone to the local computer store and they can't help as they don't deal with dell! The guy said the ac adaptor is faulty).

So battery arrives after I have waited 2 weeks. I called to see what is taking so long and they said part shortage will take another 2 weeks! Battery shows up next day! Do they not used the tracking system? So I put the battery in etc., same thing happens. Light goes out on AC adaptor as soon as you plug in the laptop.

So I called dell again. 2 hours later I go through the exact same thing... they try sell me the ac adaptor for $225 when website says $39! I argue and end up buying the adaptor on line! Now adaptor has arrived and it still has not fixed the problem. I still have not received the refund even though I have sent the battery back weeks ago. So I just got off the phone to dell and they refused to help me as I'm 2 hours away from my broken computer and don't have my service tag number! (apparently they have the only system in the world that only has one way to look peoples records up).

So they would help re diagnose the problem or anything. I tried to get a supervisor but he was not available even though I heard her speaking to him because she didn't put the phone on hold. End result, I got nowhere even though she doesn't need a service tag to listen to the problem and fix it. I had order numbers and all my details to offer and she refused to help.

I have two separate issues with two different computers. First, I purchased a laptop from Dell back in 2007. The battery on the laptop from the day that I got it constantly overheated. I never had a laptop before and didn't realize this was normal. It finally got to the point that in July 2010, I decided to buy another laptop because I couldn't stay on it for very long. I had a friend tell me that they had the same problem and that Dell had sent them a recall notice stating that the battery had been recalled and they replaced it for free.

So, I contacted Dell about my battery. The gentlemen I spoke with had a very heavy accent and was very hard to understand, and it took me awhile to make him understand what I was asking for. Finally, he verified that there had been, in fact, a recall on my battery. However, he told me that they would not replace it because the recall was over. I did not understand what he meant by the recall was over. He was basically telling me that because it had been a long time since the recall was issued, that they were no longer honoring it, despite the fact that I had a faulty product that was a fire hazard and could cause burn injuries.

I explained to the man that I had never received any notice from Dell about the recall, and this didn't matter. He told me that they did not have any email address on file for me. I found this really ironic considering that when I purchased my new computer, they had no problem finding my previous account and email information. At any rate, after arguing with this man for over an hour and threatening to sue Dell if my battery caught on fire, he agreed to replace the battery.

Unfortunately, I had already ordered a second laptop from Dell. When I ordered this computer, I had received a catalog from Dell showing a laptop computer that we could purchase an upgrade for $50.00 and get 4GB Memory and Atlass II Standalone GPS. This caught my attention because I have been looking for a laptop with GPS because I am going to be doing a lot of traveling. So I purchased the computer from Dell with the understanding that I would be getting the GPS as part of the package. When I received the computer, I could not find anything on it for the GPS but noticed that the shipping order stated that it had the 4GB memory.

So I contacted Dell to find out where I could find the GPS on the computer. After being on the telephone for an hour and ten minutes, and being transferred to several different people and departments, I was told that my computer did not have the GPS in it. After talking to Dell's return specialist, I was informed by one of the customer service reps that Dell does not even have the Atlass II Standalone GPS. So basically, Dell lied in their advertisement when they stated that they had the Atlass GPS available.

I have now returned the computer to Dell as I could have bought the same type of computer at a much lower price if I had wanted one without the GPS. I believe that this is what you call fraud and false advertising. Now, I am going to have to start from scratch in order to find a good laptop that has GPS on it. I just hope that I am able to get a new computer before I leave on August 26, 2010.

I guess as of yet, I have not necessarily been damaged by this incident, but if I am not able to get a new computer with GPS by August 26, 2010 then there will be issues. Further, this has just been an absolute hassle for me to have to spend hours upon end to get answers from Dell. The mental frustration of this whole situation is the main damage I have received so far, and I don't think that I should have to resort to threatening people to get them to do the right thing and honor their products.

I purchased my Dell Inspiron laptop1525 special edition in May of 2008. Ever since I bought it, I have had problems. First it gets so hot after a little while of using it that I cannot keep my fingers on it because it can burn you. I am very concerned because if a paper would be left underneath it, it could start smoking. I know that for a fact because my desk gets hot when the computer is on it. It also shuts off by itself. The battery did not last 8 hours as a rep from Best Buy told me when I bought it.

I had to buy a new battery that does not last very long either. Every so often a window shows in the middle of my searching or reading that says more or less that "windows stopped working". I have to cancel it all the time and half of the time it shuts off after that. Many times while watching something on the computer it shuts off by itself with no warning.

I am sick of this computer and I am about to throw it to the trash. Obviously, I will never buy another Dell, although Dell could not care less but I feel better knowing that a lot of people know my case and have purchased other brands as a result of it.

In May of 2009 I called to a "call center" in India, of course, and spoke with two people who I could not understand. I had to send my computer to Dell for repair under warranty but they didn't do anything because the problems were not resolved.

The consequences are a lot of aggravation, purchased of another battery and plug as well as a lot of wasted time waiting for the computer to cool off or restart when it turns off by itself.

I called to order a new battery for my laptop, Lattitude D830; paid extra to have it sent next day. When I opened it, I discovered that they had sent me the wrong battery. The next morning I called Dell and explained my problem and requested they send me the right battery. If of all, I was on hold for almost 20 minutes before anyone picked up the line; then I got a person who I can barely understand.

After speaking with him for several minutes, he put me back on hold to research why this happened. Finally after waiting several minutes, he came back on the line and told me he cannot find it. I provided my service tag number and was back on hold again. Eventually he did come back and told me he did find the correct battery and gave me the price which was on or about $150.00. He followed up with placing a new order and told me he would turn me over to customer service so I could arrange for the return of the wrong item to which they would credit me when they received it back.

Now, I had just paid $154.00 for the first battery and they want me to pay an additional $150.00 which mean now I am out of pocket $300.00+. All because the representative who initially took my order is incompetent. So I got penalized. At this point in time they had kept me on the phone for almost 35 minutes. The representative again put me on hold to contact customer service as to whether I can have them apply the credit amount against the new battery, rather than having to remit payment a second time. The answer came back as no; this is their company policy.

So I assume their company policy is to inconvenience its clients too; because that is exactly what they have done. I decided at that point I would purchase the battery elsewhere, I just want to get the wrong one returned and all of my money back. He transferred me to customer service, but once I began explaining, once again, the person told me I have the wrong department. He had transferred me to the helpdesk. Gee, I got to be transferred again! Only this time she disconnected my call. An hour had passed by now and not only was there still no resolution to my problem, I had to call back.

Each time I ask for customer service, explain that I have been on the phone with them for almost an hour and could they please put me through to customer service, I was on hold again, only to hear a recording that the wait time is longer than 5 minutes. I repeated this process only to have the same thing happen; even when I pleaded with them to put me through to an extension where I will not be put on hold again. Well, guess they win, because I finally quit trying. I decided I will go online pursuant to their constant recording while on hold because it has to be faster.

Well, guess what, they don't tell you...you need your service number! My laptop is at home and I am at work. After numerous years of being a fan and purchaser of Dell equipment for both my business and personal use; I will never consider buying from them again. Their customer service is the worst! It's that old adage regarding "Bad news versus good news". I meet hundreds of people and I will not hesitate to relate my story to each and every one of them. So the consequences will be Dell's; I can buy elsewhere.

in nov. 2009 i called dell and ordered a battery for my inspiron 1300. it was shipped to me promptly. no problem,except it didn't work. so i called at tried to order another battery and return the one that didn't work. when i told them that the battery they sent me was not work they started passing me around from one operator to the next. they asked me for the service tag number.

when i gave them that number they told me that computer was not licensed to me.(i bought the computer at a computer expo in st. louis,i didn't know i had to notify anybody that i was the new owner.)t hey still took my money for the battery that didn't work, so when i called wanting a battery that worked i got a run around.

Finally i was able to talk to a supervisor she got my name attached to the service tag number.So when i asked her about the battery she said that dept. is closed now and iwould have to call back in the morning.(WHAT A NIGHTMARE)! the next morning i called and started all over,got the new battery ordered and waited. it never showed

meanwhile i had to go to TX. for business. i asked my kids to watch for the battery. i talked to them and it never showed up.when i got home i was going thru the mail and noticed something from dell.i noticed the adress that sent the battery to was not mine. right now i am getting the run around again.

i just talked to them they asked me to call back in 2 hr. they were having techincal problems. (DON'T BUY A DELL). I will keep u posted. All I Want Is For Someone To Stepup And Try To Fix The Problem!

I too have a Dell inspiron 1525 and have charging problems, even with a Brand New battery!. I have read multiple complaints on different web sites about this. It is obviously a huge issue and a costly one to the consumer. I really think Dell should recall all these laptops and fix them at no cost to the consumer. I have heard three things. 1) it is a charger issue (I have 2 chargers and don't think both are faulty) 2) It is the motherboard connection site and the fault of the consumer (hogwash as SOOOOO many consumers have this same issue. 3) people should update the BIOS, (I have done this to no avail) Dell own up and recall these or you won't have too many former Dell clients buying anything Dell in the future!

For the past three years I have owned and worked from a Dell computer. I currently own a Latitude D620 laptop and my experience has been relatively problem free. However over the past three years I have gone through four chargers, three of which where purchased from Dell. The first charger lasted for nearly a year, the second for seven months, the third for only five, and the last charger I purchased has lasted me for a little more than a year. I purchased the latest charger on amazon, because of my dissatisfaction with paying a premium for directly purchased Dell products. It seems as though purchasing chargers directly from Dell is not beneficial to me in the least. I have contacted Dell and explained my situation and was told my options were to purchase a new charger for $69.99 or purchase a new warranty. However, considering my continuing dissatisfaction with purchasing Dell's chargers directly from the company. I feel discontinuing my business with Dell may be the most financially smart alternative to the inadequate options I was offered by a Dell service representatives. However, if compensation in the form of a replacement charger can be arranged, I may see it benificail to consider continuing with Dell as my laptop provider.

I xps battery would not charge. I called support and they told me that my battery needed replacing. I explained to them that this laptop is used like a desktop and is plugged in 95% of the time. According to the manual P48, it states "Connect the computer to an electrical outlet when possible, battery life is largely determined by the number of times the battery is used and recharged".

I talked to the support person and was told that I should have unplugged my battery after it reached 100% charge, totally contradictory to the manual. I guess just a ploy to get me off the phone. Since I leave my PC plugged in 95% of the time, the battery rarely recharges. This is inferior battery life. I was told I would just have to accept the fact I needed to buy another battery. I will never buy a crap dell again!!

Ordered Dell replacement power supply for laptop. It worked 2 months only. Called Dell for a replacement, got India and explained 6 times to 6 different people. Kept punting me to the other department with another India person. Asked for a manager in USA. India only manager. Dell service on warranty claims stinks. They are stalling to get outta the claim. Fraud.

Paid $1600 in 2005 and advised the computer would last 5 yrs without problems. Only lasted 4. Had to purchase a used one as I was in the middle of purchasing a house. The screen went!

In June of 2007 I bought my daughter a Dell Inspiron 1501 laptop. Since we have had this computer we have had to replace adapter after adapter. The computer has never run quite right, and Dell normally just sent another adapter. This was something that was just wrong with this computer. The computer is no longer under warrant and I have bought a new battery, all to no avail. This compute has never worked right and has many issues with the adapters. Now it does not work at all. I have read many complaints over this same issue and feel that dell should either replace these computers, motherboard or something.

I explained to Dell rep that my Dell indicated low battery, but he insisted that it was not the battery, but instead that I needed to buy a new monitor. After spending 2 hours on the phone, I said do you guarantee that it is the monitor & over & over he confirmed it was the monitor. A week later when I finally get the monitor & Dell helps me connect it, my computer still indicates, "Low Battery" I was livid that he clearly lied to me & deceived us into purchasing a new monitor. I then bought a $3 battery w/ the old monitor & my computer works fine. Speaking to a manager was no help, he just hung up on me. Dell is so deceitful & untrustworthy - They will con you into purchasing what you do not need - Their unethical & fraudulent business practices are unacceptable, as even the manager agreed to, since he had the reps name & ID# as I did. He clearly lied to me & mgnt would do nothing about it, considering I requested consideration for deceitful business practices.

This is my third experience with a dell laptop. the first one was second hand so i assumed the problems with the laptop were because of the original owner. The second one i purchased the adapter stopped working in less than six months and this third one which was a gift is giving me similar problems. The battery will not charge and if I am in the middle of something and someone misses and disconnects the adapter I am in big trouble have to start all over again.

I am a final year student so I am almost always in the middle of important work and this is seriously frustrating and I am getting absolutely no satisfaction from the dell representatives here except to tell me that I have to replace a part which costs almost half of what the laptop cost. I will not be using any dell products again and I will tell all my friends and anyone else who will listen not to use their products either

I purchased a Dell XPS 1530 in January 2008. I didn't initially use it on just battery power but after a few months I started taking it to school for class. I would usually last nearly four hours on the right settings.

I am frustated with the fact the quite literally, the part was made to die when the one-year warranty ran out. It seems they get you one way or the other either by forcing you to purchase their extended-warranty or by having you buy parts when they die just after the manufacturer's warranty has run out.

The cost of a new battery STARTS at $179 and goes up from there! I only paid $1200 for the laptop.

The whole thing just feels like one HUGE ripoff. You can't tell me that Dell cannot make a battery that lasts longer than 18 months. I have owned numerous laptops and have NEVER had a battery die this quickly. No other manufacturer has this problem.

I have had nothing but problems with Dell. Battery on laptops only last about 1 year. When I called about battery I was told that if I bought this new battery for 250.00, it would last at least 5 years. Guess what...it has only lasted a year and Dell won't do anything about it. They just keep giving me the run around stating that the battery is no longer under warrenty. They also told me I needed to buy software from them to protect my computer. I bought the software for 300.00, then when I called for help to install, a different tech told me not to install, it would use too much space, but they would not take the software back!!!! I have had it with Dell. I will not buy again.

My Dell Inspiron 9300 laptop's battery exploded and caught fire. Thank god I wasn't seriously hurt. My oak kitchen table was - it got burned and my poor laptop. I was making dinner. I wasn't sitting with it on my lap in my La-Z-Boy, which I usually am. I was sitting in my chair at the dining room table writing a message when smoke started coming out right when the battery popped. There was a flash and an awful smelling mist came out of the laptop and I was freaked. God, I thought to unplug it and I reached down to pull the plug as a flame came out. I blew on it and the fire went out. I could have been burned as I bent down to unplug it from under the table and then I thought about the battery.

So I grabbed a spatula and very carefully got the battery out as it was sizzling and popping. I don't know how I got it out as the fire started again and was still fuming and popping, but I wanted to save my hard-drive. At least I don't know if I did. I sure hope I did because all my pictures and programs are saved on there. I threw the battery outside and opened my whole house up to air as the smell was awful. I had to put my laptop outside as well because it smells so bad. My hair and clothes smell awful and my eyes burn and my throat is sore. I was shaking like crazy and now I'm just pissed and scared because I didn't think about it then. I was inhaling battery acid fumes (whatever you call it) and being sprayed by the mist it put out and I could have been burned by the fire.

I have a long hair and thank god it was tied back. I just didn't think that at the moment it was happening. I just wanted to save my laptop. All I could think was unplug it and get the battery out. We have been customers of Dell for years. We also have a Dell Insipiron 1705, which I am now afraid I will not use, and a dell desktop which I am on now. I googled "Dell laptop fire" and sure enough there it was after getting the number from my battery; mine was one that had been recalled. I never heard of the recall, never received anything in the mail stating a recall on my computer or my husband's. I have since posted warning to all my friends on the websites I use telling them to check their batteries for recalls. I pray to god this doesn't happen to anyone else. This was one of the worst things to happen to me in my life. After 6 months, the refurbished piece of junk they sent me to replace my kick ass 9300 died, so the nightmare of dealing with Dell continues.

I am tired of the run around you people are giving me. I have been waiting for a call back since Friday night in regards to the refurbished laptop you sent me after it stopped working. I called in and spoke with a Tynne who stated Mario the manager would be calling me back in 30 minutes. I never received a call back. I called again Saturday and spoke with someone who said I would have to continue to wait for a call back until Monday as the escalation department is closed on weekends. I called Monday first thing in the morning and spoke with Leize who said the call Friday night had been disconnected and it had never been sent to the escalation department, so at that point she said she would resend it over again. How convenient for me that Dell would deny I had filed a help ticket and was awaiting a call back now to have to wait another 48 hours.

I have called everyday to ask why I am not getting a call back and keep getting: "You will please just wait for them to call you." So then today, finally, I received an email which is the last straw. I will not be treated like this. I deserve a call back. In this letter, once again it says it is being processed: "Your callback request is still being processed and you will still receive a call if you wish." If I wish is this a joke, I have been begging for a call back since Friday night, June 26, 2008. "However, we understand that your time is valuable so we would like to provide a potentially quicker alternative in addressing your concerns. As an alternative to the call, we would like to attempt to resolve your issue thru email." Hello? You have no idea how valuable my time is: everyday I am without a laptop, I am losing money. So at this point, you leave me no other choice than to proceed with filing with small claims. I can afford to wait until Monday to once again be told that I never filed a help ticket or that I will have to continue to wait.

Also, I never heard back after I faxed the bill for the replacement of my dining room table set faxed twice to attention Andrea the manager at 1889997426. This just goes to show how Dell wishes to handle problems. As of today, July 6, 2008, I still have not received a call back. I called first thing this morning and spoke with 4 operators before I got to Ray who said there was a problem with the way this was processed and I would have to continue to wait for the call back. I said I refuse to wait. At which point, I had been on the phone over 2 hours. So he finally got me the person I need to talk to (Ben). He gave me his direct line and said he was out to lunch and would return in one hour. So you can guess in one hour I was waiting to call him and in 1 1/2 hours and 2 and 4. Well, at 3:45, I left the last message saying we need to resolve this. I can't believe they are treating me like this. Why not just handle the issue and be done with it? But no, the nightmare continues.

The laptop computer's battery caught on fire. Dell stated there was nothing they could do because the battery was not recalled and warranty was up. That is horrible customer service. Luckily, the battery was out of the computer at the time. The computer and battery were inside a backpack which was damaged. Thank goodness this did not happen when no one was home to smell the smoke.

I obtained my Dell Inspiron 1501 Christmas of 2006. Since then, I have had many problems with the battery. I have contacted them (since June of 2007) repeatedly about the battery and was told either it was the adapter, the motherboard, or your computer will be fine. I was never told my battery had one year of warranty on it and that I should replace it ASAP.

Well eventually my battery died on me and now that I need another one, they tell me that I have to just purchase a new one. I feel like I should be entitled to be covered under warranty considering I have informed them of my problem and was brushed off before my warranty expired. I am a college student and it's hard trying to pay bills, pay for school, and collect enough money to buy a new battery. I also think that Dell's customer service sucks. It seems as if they are reading from a script.

I checked the battery meter button on the battery itself (Type U4873; 80WH) and it indicated full, but I noticed it was abnormally hot. When I removed that battery, I found that it was so hot I could only hold it for a few seconds without setting it down. Even 30-40 minutes after leaving the battery out of the laptop, I found it was still quite hot to the touch. I checked the Dell website to see if the battery had been recalled (knowing they have recalled batteries in the past), but it hadn't. I contacted Dell support, and all they're saying is (and I quote):

I am sorry to hear you are having a issue with your battery. Batteries are considered consumable products and thus have a 1-year limited warranty on them seperate from the system's warranty is. The battery in question is outside the warranty period. You can purchase these parts from our Software and Peripherals department

I responding indicating I feared a safety issue existed & that damage could result from continued use and had there been other complaints and all they said was the battery had not been recalled. I have a spare battery which I'm using now, but I'm fearful to put the old battery back in, or what the spare might do over time. Both batteries were manufactured in May 2007.

Has anyone else complained of battery overheating problems on the Type U4873 Dell 80WH batteries? I fear that had I allowed the battery to remain in the laptop, given the temperature of the battery when I removed it, that it could have damaged or melted the laptop, or possibly even exploded.

dell home desk top, wont let on the brower, it is really messed up with some kind of virus that they wont fix. it is only a year old but has been screwed up seven months.

I am having Dell laptop, which I bought last year through my college for pursuing my MBA. Battery of laptop has started behaving abnormally and laptop is within warranty. Mr Salim has promised me that he will get it changed. From the past one month nothing has happened and even now a days this person has stopped taking my calls. This shows what kind of services he offered to his customers. I am not able to use the laptop as and when required. I always have look for continuous source of power supply. Which takes away the freedom of using laptop and I have to use it as desktop.

I purchased a Dell Laptop (Inspiron 1505) on May 1, 2006. I also purchased the extended warranty with the laptop. I was told that the extended warranty would cover everything on the computer. If I was told at the time of purchase that the warranty would only cover the battery for one year, than I would never have purchased the extended warranty. I was never informed about this matter. I have called Dell technical support on several occasions. I called the technical support on August 19, 2008 to figure out why my battery was not staying charged. They sent me a new charger and stated to me that if the charger did not fix the problem then it would be the battery. Again I was never informed that the battery was not under warranty.

There is a lack of communication between employees and customers. I feel that I was taken advantage of and talked into buying a warranty without all the facts. Basically, I was lied to about the warranty that I purchased. On April 16, 2009 I called Dell about how my battery was not holding a charge. I was then informed about the year warranty on the battery for the first time. I am very upset about the way this matter was handled today. I spent approximately 6 hours on the phone (1pm 7pm) getting transferred to one customer service representative to supervisor to manager and then a different department and then it started over again. Some of the customer service representatives put me on hold for 25 minutes and then hung up on me. Others cut my phone conversation with them off and transferred me without my knowledge. The supervisors and managers said that they were unable to help me, they didnt do anything more for me than the original customer service representative that answered the phone.

I am extremely upset, disappointed and lack any confidence in Dell. I spoke to the following customer representatives, supervisors or managers: supervisor Rinaldo badge # 531153, Anup badge # 182464, Ajay (refused to give adge #), supervisor Anurag badge # 178544, Manager Dan badge # 931686, Mangal extension 5776676 (refused to give badge #), Troy extension 7244161 (no badge #), supervisor Pankaj badge # 164776, Ashutosh badge # (transferred me before end of conversation very rude), supervisor Rejesh no badge #, Sri badge # 154954, manager Baman badge # 135897. As you can see everyone kept passing the buck from one person to another. I could not get a straight answer from anyone.

I would like this problem resolved. My battery should be replaced for the following reasons: first Dell should have informed me about the battery warranty from the first day that I purchased the computer, and secondly, because of the 6 hours of problems, aggravation, and stress that I was put through today. I would like my confidence in Dell to be restored by making good on the warranty and product that I have purchased by sending me a new battery for the computer free of charge as soon as possible.

On April 17, 2009 at 3:35pm I received a phone call on my cell phone. Kabeel badge # 166072 told me that there was nothing that Dell would for me. They are not going to help. He did not want to listen to the problem at all. He said that am not getting a battery unless I paid for one. He was extremely rude and kept talking over me, He did not listen to a word I said. I then asked him for a fax number so that I could send in my complaint and he told me that they do not have fax numbers. I was persistent and asked several times for the fax number. Over and over again he said they did not have one. I then stated that he was lying to me, just like the gentleman who lied to me about the warranty. He then said okay you can have the fax number (to the legal department) and then proceeded to call me a liar and that I asked for a phone number not a fax number.

I AM A TEACHER AND I AM NOT ABLE TO USE MY LAPTOP FOR MY SCHOOL WORK BECAUSE THE BATTERY CAN NOT HOLD A CHARGE AND ELECTRICITY IS NOT ALSO READILY AVAILABLE.

I purchased a dell laptop,model Inspiron 1525 in Aug'08. Right from the very first day I noticed that charging was not consistent in this laptop. Hwever I thought that might be some function to protect over charging.Very recently, I felt that the Laptop is not at all charging and it has completely stopped functioning. When I contacted Dell technical support people, they tried to play it down by putting pressure on me about mishandling of Laptop. Finally they sent one service engineer to attend the problem who found the mother board faulty.

I requested Dell to replace the Laptop with a good quality same configuration Laptop, but they did not agree and forced me to accept replacement only.This is very unfortunate and I am not going to accept this system untill it is replaced. I have felt a lot of trouble due to this Laptop.This has all occured due to poor quality checks of dell.

My Dell Inspiron 1720 has a charging problem. I order ordered this lapto from Dell In January 31, 2008, but had to send the first one back, received the 2nd one Feb 22, and I am having this problem. when I contacted them to tell them, they said that the warranty run out, January 31st, I contacted them the first part of Feb. because of receiving the one that I am having problems with Feb 22, but they keep going back to the Jan. 31st date, that I received the defective one on. I have bought 4 Dell computers over the years and I can say that I will never purchase another Dell. I don't know if the battery is bad or the charging system. But the laptop show DEAD.

I just want everyone aware that Dell is not standing behind this laptop and if anyone else is having this problem, I would like to know. A lot of money was spent on this product & I am not happy.

Nothing that I had done has caused any problems. My laptop simply has had internet connection and battery problems since it was purchased.

I have a laptop that has never worked properly since day one starting with the battery all the way through the network adapter and now the screen itself.

my laptop`s battery backup is very low just 10-15 minutes. this is hectic for me. i have checked many times after full charging. but result is same. so please change this battery as soon as posible. this is the question mark on dell reputation.

I received a Dell laptop as a late Christmas gift in January of 2008. It had been purchased on sale at a local retail store during a pre-Xmas sale in the beginning of December 2007. In November 2008 I contacted Dell Tech Support. Complaint: the battery won't charged (says not recognized by the system), and the Windows Media Player is not responding.

The technician suggested I fully charge the battery for 72 hours without any use and battery should resume normal function after that. He stated that he would need a credit card number for payment of $129 in order for him to troubleshoot the media player because it is not covered under the Dell warranty. I declined, asked again about the battery and was informed I needed to do a full charge and if problem continues to call back with Technical Report Number given to me at beginning of the call. My battery has since died completely and system will not operate without being plugged in.

On January 12, 2009, I called Dell Tech support and after explaining the problem of the battery (again), he tried to sell me a warranty for $157, spent 2 1/2 hrs of troubleshooting, then became rude when I told him he had the wrong date of sale(October 28, 2008),which was 3 months prior to my purchase. He told me there was nothing he could do other except transfer me to Customer Care.

I was then told I had to be transferred to Customer Care, who after looking up the tech reference number I had, eventually told me I was out of warranty because the warranty began not when I purchased the system but when they shipped it to the retailer (3 months prior to my purchase). He stated, The warranty begins from the day it ships from Dell, even if it was six months ago and if I had any further problems I needed to contact the retailer. He then offered me an extended warranty (not covering the battery) and when I refused the offer, Tony from Customer Care, hung up on me. What service! Nice gift for college, but its a shame I can't use it. Never expected this from Dell.

Buyer beware! Make sure you check warranty expiration date before the end of your return/refund guarantee expires with your retailer. Especially with Dell.

I bought a laptop with extra warranty and have had nothing but problems with it. The harddrive has been replaced along with fan power cord,cddvd keyboard 4times, so they say. The keys keep falling off and they want me to fix it they will send me the keyboard. I refused and after much very much discusstion I sent it in and they did it, haha. What they did was glue the keys back on and I know this because we put marks on keyboard and they are still there.

Now battery is done (still under warranty)and Dell says battery is not covered because it is a periphial but you have to take it cause laptop wont work without it and it came with laptop which means warranty covers it. It is covered if something is spilled on it or is dropped. I figure I have spent 12 hours on phone tring to get new laptop and they say noway and they will not fix it without charging me, wait what about the warranty I paid for, to bad I guess I paid for nothing

my 12 year old grandaughter is without her laptop but that is ok she is disabled and can sit in her wheel chair and look at a 3,000 dollar laptop that is warrantied but doesn't work and Dell won't fix

I called on Dec 17 around 8PM central time. I had to hold it told me ap[proximately 10 minutes, I hel over 20 minutes. When the person that came on he indicated what I knew, that I needed a new battery for my 1 1/2 year old E1505 that has not been used since March 2008. The cost of that battery was $131+ and I was told that he would have to transfer me to the correct department ot sell me the battery. When he transferred me he made a mistake and sent me to a non-working extension and it prompted me to call back.

After another 25 minute hold I received a lady. She had me go back through the entire problem again and she informed me that the battery was not covered under the warranty. I then told ehr to order a new one for me She took my information and then informed me that because I'm in Texas she would have to transfer me again. After a five minute hold period another woman came on and took my oder. She promised it would go out the next day the 18th and that she woould email me a copy of the invoice for my records. I have never received that invoice. I was on with Dell that night for approximately 1 1/2 hours.

The next day I called to get a copy of the invoice, since I could not pull it up on the web but i could see the $131+ charges out of my credit limit with Dell preferred. I was transferred 4 times and the end result was 1 hour and 45 minutes bouncing around, being yelled at, I received no copy of an invoice and I was toild that the shippment of my battery would not be before Dec 22nd and I would not have it until around the 29th. I asked for a suoervisor and was agin put on hold to only be told 40 minutes later that he was not available and I was transferred to the persons voice mail that I just talked with. I left a message. No call has ever been recieved from Dell since I left the message. I callerd back again on the 18th and asked for a supervisor. The lady that answered after a 24 minute hold took all of my information to only inform me that no supervisor was available and that no supervisor couod call me back since I called an in bound call center only. Now the 19th I still have received no invoice and no call and I can not pull up my order online so I can have a true invoice for what I ordered.

I purchased a Dell XPS laptop about 2 years ago and have had nothing but problems with the battery holding a charge. Dell replaced the initial battery at no charge but when I continued to call them about the second battery they said they would not replace it and I would have to purchase a new one on my own. I find this unacceptable when your spending a lot of money for a computer I expect a to get a few years out of a battery. Has anyone else had this problem with Dell?

I can only use my laptop when its plugged in.

me pursuing mba from jagananth university and our collage provide us laptop of DELL COMPANY MODEL NO:PP29L(N SERIES) our collage purhase atleast 80 laptop of same model in augest. but there was a problem of battery back up in each n every piece. the back up is not more than 45MIN n company say it have a back up atleast 2.30hours and we peaple use laptop very frequently.

just becouse of this battery back up problem we all are facing a huge problem. so i kindly request you to change the battery or what ever action u take kindly take it as soon a as possible. i wil be greatfull to you

WE ARE STUDANT OF JAGANNATH UNIVERSITY JAIPUR, OUR UNIVERSITY PURCHASE DELL LAPTOP MODAL NO.DELL 500. IT IS VERY POOR BATTERY BACKUP, BATTERY BACKUP IS ONLY HALF AN HOUR.
PLEASE CHANGE OUR BATTERY.

I purchased a dell laptop for my daughter In aug. of 2007 less then a year later I called tech support about a problem with the computer overheating and the batter getting warm. The battery has now died and dell will do nothing about it seeing that it is out of warranty. If they would have given me a new battery the first time I called it would have been under warranty. I think they knew exactly what they were doing by let me think they solved the problem knowing that it would be out of warranty in a couple of weeks.

In october of 2006 I purchased a dell inspiron b130 laptop. A barely a year, the battery just died out, and dell replaced the battery. I called dell, emailed dell several times letting them know that apparently there is something wrong with this brand of laptop? because several friends were complaining that not even a year later and the battery died on them too, the charger doesn't work after a year, and eventually the laptop itself starts to break down. The sides start to crack, screws become loose and fall out,and when you try to charge the battery even that won't work...I explained to dell for what they charged me, I should have the laptop replaced with another type of laptop for the same price which was paid for the one I got. They said for me to purchase more Warranty because my warranty expired and that's it.

I use this laptop to work from home, and it's important to me to have a working system. I complained I tried to reason with them and let them know that this laptop was poorly manufactured. The other day my one year was playing on the floor and I saw that she had in her hands another screw that had just fallen off the laptop without my knowledge. God forbid had she swalled that, I called dell again, and after many emails and phone calls I just gave up. It's not fair to the consumer who pays for this to have to go thru this.

I have had to waste more money buying universal chargers, packages of screws everytime a screw falls out, the laptop should be replaced by dell for another one same price without any charge at all. They are at fault here for making and selling a laptop which they don't let the consumer know right away that it falls apart after barely a year of owning it.

I ordered a laptop battery and was told that it was on back order and would take a while - would that be fine. I said yes - well I am now told that it shipped on August 1, 2008 and that I received it on August 8, 2008 - this was a DHL shipment

I did not receive this battery and now I am being told by Dell agents that since it has been over 21 days there is nothing they can do - Although I was told that it could take 3-4 weeks. I never received an email stating that the product was not on back order and that it had been shipped.

I am having to pay approx. 150.00 for a product that I did not receive.

I received a Dell Inspirion 5000 laptop computer as a gift a few years ago. I was using the computer recently when the battery started to smoke badly. I disconnected the power cord from the computer and put it outside afraid that it would catch fire. After the smoke cleared, I looked at the battery and I can see that it got extremly hot internally. I google the battery to see what a replacement would cost and the first hit was that there was a battery recall from dell for this model computer.

I filled out the online form and it confirmed that the battery was recalled. It assured me that no other action was needed and tha a battery would be sent out to me for free. After 4 weeks of waiting, I contacted Dell and the sales person had no information about the online form I filled out or the recall even though its all on there web site. He put me in touch with a tech person who gave me a case # and said that the battery was affected and that I should receive a call from a dell rep that week to discuse the matter further.

I have waited another 2 weeks and contacted dell again and they have stated that the recall is no longer in effect. Is that possible? I wasn't far away from the computer when I noticed the smoke so there wasn't any real damage other than the bad smell of burning electronics that stayed for a couple of days.

Dell 9300 Battery went dead after three months of use. Hinges on laptop froze and screen connection to laptop has broken. Cannot use the laptop without supporting the screen against a back rest.

Can't use the machine that has all of my writings on it. I am a researcher.

Battery went dead after three months of use. Hinges on laptop froze and screen connection to laptop has broken. Cannot use the laptop without supporting the screen against a back rest.

Can't use the machine that has all of my writings on it. I am a researcher.

At this point in time I can not powerup my Inspiron laptop. I do not know if this has been a lingering problem because I have had other issues with it. I have e-mailed, called, chatted online (when I could get the computer working) to no avail. I was told the e-mails Dell did not get my e-mails and the last conversation was cut do to what I do not know and I was never called back.

In this instance it could be the battery. Which Dell made sure to tell me is not covered (in fact my warranty expires Jan 09 - I keep thinking that is a part of the problem). Thing is I asked that even if the battery is not functioning shouldn't I be able to power up from the AC adapter - never got an answer. In fact if I remember correctly after I asked that question was when the phone connection disappeared. I am going to call back once again but I am ticked and I do not want to make my situation worse.

From the beginning I told them that I needed to get this problem fixed so that I can make some extra money, that I plan to go to school online (which can not happen now), and my daughter also uses it for school (which began this week). This means we have to go to the library to just check e-mails and gas is not cheap. Dell will no longer get my business because they have proven they are not worthy to have it.

Battery is not working.

My Inspiron B130 never held a charge for over 50 minutes, even when new. It has to be plugged in and defeats the purpose of having a laptop. It gets so hot it's scary.

I purchased a lap top computer for my son who is a college student. After several months the battery would not take a charge. The computer was returned to Dell once, and 3 batteries were sent to my son to no avail. The last battery was received in December 2007 however it still did not resolve the problem. My extended warranty expired in January 2008 and after repeated conversations with Dell Customer Service they refuse to help. Plus they stated that the last time they talked to us was 636 days ago which is totally untrue. Not that it matters but I am a single parent raising two sons, one in college, and am feeling extremely disgusted with being treated this way after spending hard earned money on a Dell product. Is there some recourse?

My son's computer which is now almost 2 years old and has a 4-year warranty has a dead battery. He never uses his laptop on battery, and therefore it must not be charging. I called 4 times to Dell assistance and spoke to supervisors who were happy to sell me a battery but told me it was not covered under my extended 4 year warranty.

The computer is obviously not keeping a charge on the battery. To replace it is about $100, but I am concerned if or that the computer does not recharge the battery.

Our household bought five laptops from Dell over a one year period. The first two laps were fine, but as we spent more money on the next three laptops we had problems. The laptops would just shut down for no reason. We had to re-install Vista a couple of times because the system would get stuck in a continuous loop. The batteries were worthless, and we had to buy three new ones because they only lasted a few months before we would get a message to replace it every time the laptops were powered up. I will never buy another Dell product.

Money and time wasted. Countless hours on the phone with customer support.

I was happy to see my new laptop battery arrived early - the battery it came with was horrible and dies within 30 minutes although the laptop is not even two years old. They had shipped me the wrong battery. The Dell Part# was correct on the packing slip, but someone had put the wrong part in the box (this could easily be seen by the fact that the part number on the part did not match my order and it was visibly the wrong part. It took over an hour for the Dell customer service agent (Bangalore) to understand the issue. They kept repeating that the part was compatible because it was listed correctly on the packing slip. They refused to listen to what I told them.

I have a Dell Laptop Inspiron B130/1300 and it gets real hot when I have it on my lap.

My laptop will not even work now because the battery went low and died and I have had it 6 months but my warranty ended 3 months ago.

I purchased a Dell laptop in november 2004 for my wife's b-day. I had it for 8 months when it died. I smelled a burning odor and called Dell, who refused to do anything without me paying because they stated that my warranty had ran out. I took it to a computer doctor who informed me that the laptop had burned from the inside.

The battery pack on my Dell Inspiron notebook gets extrememly hot. One evening I fell asleep while writing a paper (I am a graduate student) and I was burned on the leg by the battery pack. I still bear a scar from the burn. I called and received a new battery pack that also gets hot.

Our laptop has become extremely hot on the bottom of the unit and we've turned it off to see if it would cool down. Alot of times we will sit with it on our lap when working on it so we notice it right away when it becomes hot. We do keep it in an office and I am very concerned that it would catch my house on fire.

My Inspiron 5100 overheated and literally melted the harddrive, causing several Gs worth of lost data. I don't know if the fan failed or the battery overheatded, but I tend to lean towards the former, as bizarre whirring/grinding sounds emanated from the devicde prior to meltdown.

My Dell Lapttop was just returned from Dell repair due to overheating problems that went on for some time. Until I read your report I thought nothing of it. It kept shutting off when overheating. It burned my legs on two occasions. It is now working ok and they never told me what the problem was although I suspect the battery problem you reported .

In mid September of 2005 I called Dell to order my first computer. I talked to the salesman extensively about what I needed, what I didn't, prices, etc.. Amoung other things I was to get 3 years of McAfee Security Service for a cost of $119.00. The total package was $1084.62. I was given two order numbers and an expected delivery date. Two hours later I was reminded that I was probably intitled to an educator discount since a primary use for this computer was for my school teacher wife to maintain grades. I called Dell Sales and of course, got a different sales rep. I was told I was indeed eligible for this discount but that the only way to accomplish this was to cancel the old order and establish a new order. Since they had a copy of what I originally ordered there was nooint in going over it again, it would be a simple replacement but my new total would be only $923.52 because of the discount. Unfortunately when I got the computer the order had been seriously altered. I got a 15" monitor instead of the 17", Office Basic including Excel and Word were not installed, I received a surge protector I hadn't ordered, and there was no McAfee Security installed. After endless phone calls, transfers, explanations and just plain holding (probably about 35 hours total)I found someone who would actually look at the original order and compare it to the p[acking slip for what I finally got. She apologized, agreed I was correct, and ageed to send me the Office Basic disc, the larger monitor, and a 3 year subscription to McAfee disc for me to install. I received all of the above and installed them. What I didn't realize was that the 3 year subscription disk was really only a 60 day trial subscription which expired a few days ago. Recent marathon phone sessions with Dell has gotten me nowhere. They maintain that that since the original order was cancelled, I never really "bought" the three year subscription, completely ignoring the fact that the old order was replaced by a new order. Further, they claim they no longer even offer a 3 year Security subscription with McAfee but are unable to refund the $119.00 quoted price to me. The best they coulod offer is to provide me with a voucher for a one year subscription to McAfee Security. What a deal! Sure am glad I got a Dell, Dude!